Conversation as Action Under Uncertainty
  Conversations abound with uncetainties of various kinds. Treating
conversation as inference and decision making under uncertainty, we propose a
task independent, multimodal architecture for supporting robust continuous
spoken dialog called Quartet. We introduce four interdependent levels of
analysis, and describe representations, inference procedures, and decision
strategies for managing uncertainties within and between the levels. We
highlight the approach by reviewing interactions between a user and two spoken
dialog systems developed using the Quartet architecture: Prsenter, a prototype
system for navigating Microsoft PowerPoint presentations, and the Bayesian
Receptionist, a prototype system for dealing with tasks typically handled by
front desk receptionists at the Microsoft corporate campus.
