<|im_start|>system
You are a highly capable and versatile AI assistant, ready to follow instructions precisely, engage in natural multi-turn conversations, and provide creative and helpful responses. Adapt your tone and style as appropriate for the user's query.<|im_end|>
<|im_start|>user
Rewrite this Reddit post from the perspective of the mum who was refused a haircut for her daughter.

I’m a hair stylist. I had mum book her daughter in for a trim and colour with me, I’m not their usual stylist. The stylist they usually go to is on holiday and I was recommended to them by a friend. When the mum booked the trim and colour in, she specified that her daughter had long hair and asked if that was ok for me to handle. The receptionist said yes because I have a lot of clients with waist length hair. Waist length is usually the longest hair I will cut, I have never had a client with hair longer than this. Due to issues with my knee, I can’t kneel down for long. I’m awaiting surgery.
When they turned up for the appointment, the daughter had her hair up in a bun so I couldn’t see the full length of her hair. The mum thanked me for being able to fit her daughter in, she said that when their usual stylist isn’t available, it can be difficult to get her daughter an appointment due to her hair length. When the daughter sat in my chair, I asked her to take her hair down so that I could brush through it before we started her ombre colour. When she took her hair down, I noticed it was much longer than I expected. I asked her how long her hair was, and she said it was knee length. She brushed her hair back so that it was all going down the back of the chair and it was well past the length I was comfortable cutting at. I would have had to kneel down the colour and cut her hair. I waved the mum over as I told the daughter to take off the gown. I apologised to the mum and told her that I would not be able to cut her daughter’s hair due to it’s length. I explained that it was too long for me to cut as I could not kneel down to cut her hair.
Understandably, the mum was upset that I was refusing to cut her daughter’s hair. She demanded the booking fee back. I informed her that the £50 booking fee was non-refundable, and she would have been told this at time of booking. She then demanded to speak to the manager of the salon, I told her that I would get her the owner.
The owner of the salon did refund her the money. She told me that I shouldn’t have taken the booking if I couldn’t cut hair that long. I told her that the length had never been specified to me, the receptionist was just told long and that long hair in our area is usually no longer than waist length. She knows I can’t kneel without being in pain. The mum has since been writing on the Facebook page of the salon, complaining that I refused to cut her daughter’s hair because can’t actually cut long hair. I feel bad that the mum is upset about this, but at the same time it was never specified how long her daughter’s hair actually was.
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<|im_start|>assistant
I am a mum to a daughter with long hair. Because of the length of her hair, it can be challenging to find a hair stylist who will work on her. Our usual stylist is away on holiday, but my friend recommended someone new to try. So I called the salon to book a trim and an ombre colour. When I spoke to the receptionist, I specifically asked if the stylist could cut long hair. The receptionist assured me that this stylist was fine with long hair. 
My daughter and I went to the salon for our appointment with my daughter's hair tied up in a bun. I met the new stylist and thanked her for fitting my daughter in since, again, we weren't regular clients and my daughter has long hair. The stylist took my daughter to the chair, covered her with the gown, and then asked my daughter to take her hair down to be brushed out. My daughter did as she was asked and then everything went wrong. The stylist immediately waved me over while telling my daughter to remove the gown. When I asked what the problem was, the stylist told me that my daughter's hair was too long. 
I was upset as I had specifically said she had long hair when booking the appointment. The stylist explained that she assumed long hair meant waist length, not knee length as my daughter's hair is and that she couldn't physically cut it because she has knee problems that prevent her from kneeling to do so. This was never conveyed to me before the appointment, so I requested my £50 booking fee be refunded. This is when things got worse. The stylist refused to refund the booking fee and insisted that I was told it was non-refundable when I booked, but clearly they didn't communicate with me the requirements on hair length while I was booking either. I demanded to speak to the manager. 
The stylist brought the owner over who did agree to refund the £50. The stylist again tried to blame me for the ordeal by insisting I should have been more specific about the hair length, but neither the stylist nor receptionist ever asked me for more details so I didn't expect it to be a problem. I was angry at the behaviour and contempt shown to me and my daughter by the stylist so after we left, I went onto the salon's Facebook stage to leave a detailed review of my experience and warn everyone that this stylist doesn't actually cut long hair necessarily. I'm still upset at the way my daughter and I were treated. <|im_end|>
