Five regional logistics centres began operating Revised policies on integrity, initiated internal audits and inspections, and increased employee awareness of business ethics Led the TD industry in rapid development and shared industry value (in billions) with partners, among which TD-SCDMA handsets were sold in 2013 Reduced responsibility risks and strengthened responsibility management of the supply chain, by formulating documents and regulations, and implementing tools and authentications Adopted various measures to improve network quality: the successful connection rate of our GSM network in 2013 was 99.12%, about the same as 2012; 3G network coverage improved from 95.43% to 97.82% Based on the customer service “Five Bans”, we implemented the “Vault Mode”, customer information anonymisation, sensitive information inquiry alerts, new service security assessments.