For environmental reporting purposes, full time employees (FTE) refers to the Group’s headcount at 3 Scope 3 emissions calculated from total energy consumption from our outsourced global data centres 4 Indirect non-renewable energy refers to purchased electricity from non-renewable sources 5 Indirect renewable energy refers to purchased electricity from off-site renewable sources 6 Direct non-renewable energy refers to the gross calorific values of renewable fuels consumed on-site 7 Direct renewable energy refers to the gross calorific values of renewable fuels consumed on-site 8 On-site renewable energy refers to renewable energy generated and consumed on-site 9 New methodology to measure paper consumption, introduced in 2017, resulted in 2016 data no longer being representative.