n Use data to develop a proactive approach for identifying high risk physically demanding field jobs for detailed evaluations n Office ergonomic specialists will use keyboarding data to proactively work with employees prior to them experiencing discomfort Safety audits n Design and schedule audits to reflect risk-based scope and frequency, with participation from operations and trained auditors Data management, systems and reporting n Improve data capture by including more detail about the reasons behind the most serious incidents n Utilize a database to further enhance our ability to digitize checklists, reports and communications, and make the information available to supervisors in the field Safety culture n Emphasize recognizing, reporting and responding to incidents; increase the presence of officers and directors in the field to have informal safety conversations with employees; recognize and celebrate safety practices and accomplishments; and use safety as a dimension in talent management and assessment To improve the way we work, we recognize that we must work more effectively across our teams and make faster and more efficient decisions to improve our performance and become the company that our customers want and deserve.