( (2) Meeting with community leaders; (3) Meetings with granting authority; (4) Meetings and visits to the communities; (5) Sabesp website; (6) Social Media (Twitter, Facebook and YouTube); (7) Sustainability Report; (1) Telephone assistance 24/7; (2) Biannual; (3) Periodic; (4) Constant; (5) Daily; (6) Constant; (7) Annual review.