practices; competition in geographic and business areas in which we conduct our operations; the ability to retain and recruit qualified personnel; the ability to maintain our reputation and promote our brand; the ability to increase market share and control expenses; technological changes; the timely development and acceptance of our new products and services and the perceived overall value of these products and services by users; acquisitions, including the ability to integrate acquired businesses successfully, and divestitures, including the ability to sell non-core assets; the adverse resolution of litigation and other contingencies; the ability to achieve our cost efficiency goals and other cost targets; and our success at managing the risks involved in the foregoing.