■■ Benefits versus best interests to customers and client, and the business; ■■ Features of the product or service; ■■ Distribution channels; ■■ Financial Risks as relevant to the customer or client and market integrity; ■■ Post-sale transactional services where there is potential for customer, client or market detriment; ■■ Relevant supporting infrastructure and controls including data, resilience and technology; ■■ Any potential issues identified.