Employees feel listened to, respected and recognised for their contributions and helped to develop their talent in a company they feel proud to work for and where diversity is celebrated Our fully elected all-employee representative body (Your Forum) is a key way of recognising that we all have a part to play in contributing to the debate on issues and opportunities impacting on our people and our organisation Governments and regulators Our regulatory and public policy teams, along with our business specialists, engage with policymakers to support the development of good policy in areas that will have a positive impact upon our business and customers To comply with regulatory and legislative requirements, actively provide expertise to support policy development and ultimately help change our customers lives for the better We have supported the need to reduce fraudulent whiplash claims through our ‘Road to Reform’ campaign in the UK.