Valuable products and services 3.1 Making a positive impact through our solutions 21 3.2 Customer satisfaction 23 3.3 Driving innovations for and with our customers 24 4. Environment Health and Safety 24 4.1 How we manage Environment, Health and Safety 25 4.2 Environment 26 Reduction of GHG Emissions 27 Waste and water management 29 4.3 Health and Safety 31 Improving comfort in the workplace 31 Road safety 31 Emergency 31 5.