2.0 Accelerating climate action 3.0 Creating access to opportunities 4.1 Privacy and information security 4.0 Building integrity and trust 4.2 Commitment to our clients 4.3 Business ethics 4.4 Human rights 4.5 Sustainable and inclusive sourcing 5.0 Appendix 4.0 Building integrity and trust 4.2 Commitment to our clients Outlook Outlook In 2022, we will focus on improving end-to-end processes and introducing new products and services to create an enhanced client experience.