In in Continental Europe Continue to benefit clients' operations through improved service delivery and add real business value for clients and the wider community We continued to improve service delivery for our clients, meeting the KPIs set and maintaining a high level of client retention Continue to focus on improving service delivery and adding value beyond our contractual agreements Manage our clients' services responsibly and adhere to all legal requirements regarding data protection and information security We continued to manage services responsibly and ensure that all our employees completed our information security, data protection and fraud awareness training Review our employee training programmes and update where appropriate.