Complaints received and handled relating to labor issues Italy substantiated 2019 of which substantiated 2018 of which substantiated Total number of complaints regarding work matters received through the formal mechanisms in the reference period 614 0 0 0 215 0 Handled during the reporting period 6 0 0 0 2 0 Resolved during the reporting period 3 0 0 0 1 0 Total number of complaints regarding work matters received previously, which were resolved in the reference period 0 0 1 0 0 0 Brazil Total number of complaints regarding work matters received through the formal mechanisms in the reference period 3316 10 3017 9 3918 14 Handled during the reporting period 33 10 30 9 39 14 Resolved during the reporting period 30 10 25 9 38 14 Total number of complaints regarding work matters received previously, which were resolved in the reference period 5 4 1 1 0 0 TIM S.A. offers its own Whistleblowing channel (available on TIM’s home page since 2020) for clarification requests or forwarding complaints of alleged Human Rights violations by internal and external stakeholders, ensuring the upmost confidentiality.