Overview 2 3 http://www.aviva.com/corporate-responsibility/cr2010/index.html http://www.aviva.com/corporate-responsibility/cr2010/index.html http://www.aviva.com/corporate-responsibility/cr2010/index.html http://www.aviva.com/corporate-responsibility/cr2010/downloads.html http://www.aviva.com/corporate-responsibility/cr2010/downloads.html section on ‘What we did to form our conclusions’.