For ease of management they were grouped into eight categories: ▪ customers ▪ institutions ▪ competitors ▪ environment ▪ community (including associations, universities, world of education, media, start-ups) ▪ suppliers ▪ shareholders ▪ human resources For TIM, listening to its stakeholders means improving its understanding of their demands and priorities regarding key aspects of its strategy, and gathering contributions on the potential areas of development of the strategy itself, with a view to improving the ability to create shared value between the Company and its stakeholders.