This allowed SSEN to explore opportunities for better engagement with communities, faiths and groups that may have been traditionally harder for larger organisations to reach out to. Held at SSEN’s West London depot, a group of employees from a variety of roles including Customer Community Advisors, Engineering, Project Management and Social Inclusion worked with LSx to identify possible communication challenges and solutions, how potential language barriers could be broken down and how SSEN’s mapping tools could help identify customers who might need additional help during power cuts or planned outages.