Selected key performance indicators This Reporting Criteria document supports the preparation and reporting of the following key performance indicators contained in the sustainability reporting prepared by Standard Life plc: ¬ UK customer complaints ¬ Employee engagement survey ¬ Leadership questions from engagement survey ¬ Shareholder meetings at which we voted ¬ Environmental, social and governance engagements ¬ Group carbon footprint ¬ Total community contributions It is the responsibility of the management of Standard Life plc to ensure that appropriate procedures are in place to prepare its reporting in line with, in all material respects, this Reporting Criteria document.