While at the same time the appropriate product and support units incorporated actions to minimise the occurrence of similar complaints with “dual” benefit for both the Bank and the customer, i.e. reduction of hours that were focused in managing such complaints on one hand and increased customer satisfaction on the other. Customer service and ombudsman for Banking-Investment services In compliance with the institution of the Banking Ombudsman, the Code of Banking Ethics as well as the Governor’s Act 2501 of the Bank of Greece, Piraeus Bank Group has set up a Customer Service unit, tasked with resolving customer issues extra- judicially, while its scope embraces all products and services which are provided by the Bank.