Customer Solutions — Progressed implementation of Gas Market Reform Group (GMRG) rules, meeting information disclosure requirements on regions and on 19 June 2018 for Western Australia. — Launched ‘services refresh’ and a new standard Gas Transportation Agreement framework across APA’s transmission assets to better accommodate the market’s needs for simplicity and flexibility of services. — Introduced customer feedback surveys seeking feedback to improve services and customer experience. — Foundational member of The Energy Charter initiative, which encompasses the whole energy supply chain to improve customer outcomes.