1.1 Statement of the CEO Page 5 1.2 Description of Key Impacts, Risks, and Opportunities Page 29; 41 – 57 2 Organisational Profile 2.1 Name of the organisation Page 11 2.2 Primary products and/or services Page 11 2.3 Operational structure of the organisation Page 11 – 13 2.4 Location of organisation’s headquarters Page 11 2.5 Countries where the organisation operates Page 15 2.6 Nature of ownership and legal form Page 11 2.7 Markets served Page 15 2.8 Scale of the reporting organisation Page 16 2.9 Significant changes during the reporting period Page 67 2.10 Awards received in the reporting period Page 57 3 Reporting Parameter Report Profile 3.1 Reporting period Page 77 3.2 Date of the most recent report Page 77 3.3 Reporting cycle Page 77 3.4 Contact point for questions regarding the report or its contents Page 77 Report Scope and Boundary 3.5 Process for defining report content: Page 77 3.6 Boundary of the report Page 12; 13; 77 3.7 Other specific limitations on the scope or boundary of the report – strategy and projected timeline for providing complete coverage Page 77 3.8 Basis for reporting Page 77 3.9 Data measurement techniques and the bases of calculations Page 77 3.10 Explanation of the effect of any re-statements of information provided Re-statements in earlier reports were not made 3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report Page 77 3.12 GRI Content Index Page 78 – 81 3.13 Assurance Page 86 – 88; 77 4 Governance 4.1 Governance structure of the organisation Page 21 – 23 4.2 Indicate whether the Chairman of the Bord of Directors is also an executive officer Page 22; AR&A page 52 4.3 Members of the Board of Directors that are independent and/or non-executive members Page 22; AR&A page 49; 50 4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the Board of Directors Page 22; 25;AR&A page 67 4.5 Linkage between compensation for members of the Board of Directors, senior managers, and executives and the organisation’s performance AR&A page 46; 66 4.6 Processes in place for the Board of Directors to ensure conflicts of interest are avoided AR&A page 48 – 50 4.7 Qualifications and expertise of the members of the Board of Directors AR&A page 60 – 64 4.8 Mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the state of affairs of their implementation Page 24; 25 6.2.