What you will find in this report: means to Augean and its relationship to our business values and policy; 06 Our Business – a summary of the key developments of the business in 2009; 10 Our People – how we develop and protect the people who comprise the business; 14 Our Community – where our interaction and relationship with the local and wider community is described; 18 Our Environment – summarising our compliance with our environmental obligations and our environmental stewardship in 2009; and 21 Our Indicators – measurement of our business, health and safety and environmental performance against indicators recommended by the Global Reporting Initiative (GRI), the Green Alliance (GA) and the Environmental Services Association, together with internal derived indicators.