Knowing that having highly trained and competent personnel is critical in the effective implementation of this strategic asset protection program, PLDT gives equal attention to: (a) providing training for its organic security personnel to prepare and equip them with the relevant skills to ensure that they can perform their roles during critical situations, which include investigation, surveillance, intervention, and case management for the court cases against criminals who steal from or cause damage to company property and operations; and (b) the selection of competent partner security agencies that will act as firstline responders and implementers of the security program.