Brilliant service: delivering memorable service that inspires people to recommend us; Getting the job done: delivering on our promises and cutting out unnecessary processes to make things simpler; Doing the right thing: using common sense when dealing with people, gaining their trust by treating them as they want to be treated; Bright ideas: continually combining our technical expertise with a deep understanding of customers’ needs to create and deliver solutions that people value; and Positive people: creating an environment where people want to do great work.