This is a key component of the performance assessment process as it ensures that everyone’s goals are in line PERFORMANCE AND CAREER DEVELOPMENT REVIEW % OF WHITE COLLAR EMPLOYEES 100 75 50 25 0 2015 2016 2017 2018 2019 83 89 87 87 82 93 89 94 91 94 n Upward feedback n (Internal) client-customer opinion with the company’s objectives and guarantees transparency and fairness in the assessment of each employee’s work throughout the year.