� Best Execution of Orders � Conflicts of Interest � Personal Transactions � Customer Classification � Suitability and Appropriateness Assessment � Reporting � Control of Advertizing Framework � Order Management � Inducement Management � Safekeeping of customer assets and selecting a Custodian � Outsourcing � Preparation of Business Continuation Plans � Customer Complaints The said Policies are adopted by all NBG Group's financial companies depending on the nature of their operations.