■ We made further progress toward aligning with the ISO environmental management system (EMS) standard by completing and implementing a halocarbon management standard as well as initiating a review of our fuel storage and handling risks ■ We exceeded our goal to reduce paper purchasing by 10 per cent by achieving a 15 per cent reduction ■ We moved from 10 to 30 per cent post-consumer recycled (PCR) office print paper content.