In general, interested parties and the related interactions and input that need to be considered include (this list is fairly comprehensive, but can of course always be complemented): y Investors, amongst others, via sustainability questionnaire y Large customers, via bilateral communication, and feedback from customer satisfaction (CSAT) survey y Selected value-added resellers and suppliers, via bilateral discussions and coaching y Legal and governmental bodies, via related legislation and regulation, including – limited – feedback via industry fora y NGOs, industry fora and other associations like Telecommunications Industry Association, Fraunhofer ExFo, EcoVadis, CDP, SBTi, via active participation, bilateral discussions and feedback and analyses regarding assessments y Feedback and analyses from (successful) award applications y MuT award, a CSR award we won in Qsection herein), and which added the communities view y British Telecom (BT) Game-Changing Challenge, a yearly competition amongst BT’s suppliers for the best sustainability-related proposals.