Our goal is to use physical and financial measures to lower our COmarkets no later than 2020. … to increasing both our own energy efficiency and that of our customers. … to ensuring the availability of the best solutions for our purposes in our core processes through innovations. … to ensuring the system security of our transmission grids at all times. … to supplying our customers with the energy they need at all times. … to avoiding reputational risks by making compliance with internationally recognised social and environmental standards an integral part of our supply contracts. … to having satisfied and hence loyal customers. … to ensuring the long-term availability of sufficient numbers of suitably qualified personnel.