Sustainable value 37 Sustainability Targets 38 Sustainability Highlights 40 Materiality Assessment 42 Recycling Rates 43 Customer Satisfaction 44 Safety Records 45 Learning & Development 46 Communities 47 Waste Reduction 48 Energy Efficiency 49 Aluminium Stewardship Initiative 50 Sustainable Purchasing 51 Human Rights 52 Greenhouse Gas Emissions Performance repor t 55 Financial Statements 59 Sustainability Performance 67 GRI This report covers 2019 business and sustainability achievements and was developed before the 2020 Covid-19 crisis.