% Standard (working days) Number of services provided (2012) Estimates for simple work 15 93.2% 90.2% 93.7% 5,358 Execution of simple work 10/15 90.4% 87.6% 88.9% 4.397 Estimates for complex work 40 97.5% 99.1% 94.9% 4,137 Supply activation 10/15 99.7% 99.4% 99.7% 44,050 Supply deactivation 5/7 97.1% 97.3% 97.5% 30,003 Reactivation after late payment 2 98.8% 99.3% 99.2% 13,870 Reactivation in the event of disconnection due to potential danger 2 - - 96.6% 1,252 Punctuality bracket for agreed appointments 2 hours 99.4% 99.5% 99.8% 74,746 Punctuality bracket for postponed appointments 2 hours 99.8% 99.6% 99.8% 15,843 Submission of metering unit control results to the vendor 10 95.8% 100.0% 514 Non-availability of reading data * 99.0% 99.8% 924,053 Total 98.7% 98.9% 99.7% 1,114,243 Data do not include Marche Multiservizi.