The most relevant actions focused on: ■ the consolidated structure of the knowledge baseAgents, with the aim of making information refreshers more effective – using dynamic learning – and the potentially critical elements in customer management more evident; ■ the organization of ad hoc courses for interested employees using virtual classrooms; ■ the implementation of surveys to verify learning, for all training activities, with possible training recovery interventions focused on the most critical issues; ■ the distribution of the most significant developments using newsletters and scheduling educational spaces for reading; ■ the publication of summary pages and dynamic flow charts on the most important or detailed topics; ■ the construction of ad hoc repositories with operating manuals and data sheets; ■ the increase of information sent by email to customers, in support of contact with them.