Social: product responsability Product & service labeling Ginformation required by the organization’s procedures for product and service information and labeling User friendly products & services, 63 G4 - PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes User friendly products & services, 63 G4 - PR5 Results of surveys measuring customer satisfaction User friendly products & services, 63-64 Telenet is making the transition towards Net Promoter score as the new standard for measuring customer satisfaction.