In Brazil TIM Participações has close relations with the Agencies that make up the consumer protection system, such as ministries, public defenders and legitimate civil protection entities, which promote the culture of good relationships between companies and their customers, such as SENACONbetween companies and consumer protection agencies, with the aim of resolving disputes, managing workshops with consumer protection authorities with the participation of company employees and taking part in external events to improve the quality of service offered to its customers.