▪ benchmarking of internal communication with with the aim of comparing ourselves to internal communication trends and best practice; ▪ strengthening of the positive tellers network, implemented through meetings and targeted actions, with the aim of supporting institutional communication with actions to disseminate shared information; ▪ launch of “Idea sharing”, the internal crowdsourcing contest allowing colleagues to propose projects and win the opportunity to implement it with new resources and dedicated time; ▪ launch of Web Tv, the high quality internal video channel, practical and extremely easy to use, even with a smart phone; ▪ launch of the TIM People APP, the APP version of the Intranet, with the 15 most recent news items and a number of utilities for employees (viewing of clocking-in/clocking-out times, sickness notification)..