Management Approach 	Sustainable Management Focus 	The Quest for Excellence 	Quality Management System 	Corporate Responsibility Management 	Stakeholder Management System 	Key tools for managing the relationship with stakeholder groups 	Satisfaction Surveys 	Monitoring, Evaluation and Improvement 	Recognition and Awards 	Exchange of Experiences 	Commitment with external initiatives 	Participation in Sectorial Organisations and Entities 	Future Actions 	Corporate Responsibility Programme 	4.