Management process audit To confirm the soundness of our approach and of the procedures we adopted, we submitted our pandemic management approach to an external audit, focusing in particular on whether we properly implemented current regulations into the company protocols issued to fight the disease and properly implemented the regulations in force, including regional ones, in company’s protocols in the field. RINA, an external body, carried out the audit in November and found that ERG’s management of the emergency was good, identifying only a few suggestions for improvement that we implemented very rapidly.