STRATEGY AND ANALYSIS 1.2 Description of key impacts, risks and opportunities GR 4–7, 14, 17–18, FR Report of the Board of Directors • 2. ORGANISATIONAL PROFILE 2.1 Name of the organisation GR 2 • 2.2 Primary brands, products and/or services GR 2–3 • 2.3 Operational structure of the organisation GR 2, FR Notes 3 and 31 • 2.4 Location of headquarters GR back cover • 2.5 Countries in which the organisation's operations are located GR 2–3, 6–7 • 2.6 Nature of ownership and legal form GR 2 • 2.7 Markets served GR 2–3, 18, 31–32, FR Report of the Board of Directors • 2.8 Scale of the reporting organisation GR 2–3, 17, 56–58 • 2.9 Signifi cant changes during the reporting period GR 24–27, FR Note 4 • 2.10 Awards received during the reporting period GR 59 • 3.