The management approach and its components p. microsite https://www.otpfenntarthatosag.hu/hu/felelos-szolgaltatas/kozpontban-az-ugyfelek/korrekt-es-hiteles-tajekoztatas https://www.otpfenntarthatosag.hu/hu/penzugyi-kultura-fejlesztese 103-3 (417 DMA) Evaluation of the management approach p. 61-62, 64-65, microsite https://www.otpfenntarthatosag.hu/hu/penzugyi-kultura-fejlesztese 417-2 Incidents of non-compliance concerning product and service information and labelling p. 44, GRI Index In 2019 there was no non-compliance with voluntarily accepted standards regarding information provision on, and labelling of, products and services.