fi n an ci al vi ew p oi n t cu st om er vi ew p oi n t in te rn al p ro ce ss vi ew p oi n t tr ai n in g a n d d ev el o p m en t vi ew p oi n t development of plants, raw material and complementary businesses commercial and tariff policy development organisational model and SW optimisationinvolvement of personnel, professional development, dialogue with stakeholders quality, environmental impact and corporate image improvement efficiency and streamlining decrease environmenta l impactsstakeholder involvement and dialogue profitability of investments made infrastructure portfolio development customer retentionincrease customer satisfaction improvement of image and continuous focus on reputation creating value for the company and stakeholders in the long term alignment with principles of the code of ethics streamlining costs and resources organisational structure effectiveness increase service quality and safety alignment of tariff policies complementar y business development consolidation of services in the territory acquisition of new customers commercial cycle improvement sense of belonging and corporate culture ensuring financial equilibrium workplace prevention and safety All of the projects planned within the a manager and inserted into the bonus system for Group managers and middle managers.