The innovation process brings with it several significant benefits: — It facilitates better collaboration and knowledge sharing, through use of a proven innovation method and consistent language — It complements our manufacturing excellence framework by helping to discover new ways of doing things across our operations — It guides us to empathise with customers (internal or external), truly understand their concerns, and explore a more diverse array of possibilities and previously unimagined solutions Partnerships will be crucial in the journey to sustainable development, both directly in relation to BlueScope’s operations, as well as how our innovations assist downstream users achieve their sustainability goals.