22-24 "Responding to Stakeholder Concerns" 25-27 "Targets Recap 2012" 58-60 "Customer Opinion and Satisfaction Survey" 61 "Information and Raising of Customer Awareness regarding Sustainable Growth" 145-146 Implementation of the AA1000APS Standard *FS6 Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector.