The management approach and its components 2019 CSR Report, CSR Materiality; pages 13-15 2019 CSR Report, Healthy Communities; page 20 2019 CSR Report, Healthy Communities, Partnerships for Good, page 31 103-3 Evaluation of the management approach 2019 CSR Report, Our Approach to CSR; pages 7-12 2019 CSR Report, CSR Materiality; pages 13-15 2019 CSR Report, Healthy Communities; page 20 Direct Response: For all our major programs we conduct regular analyses to review our methods, activities, impact and return on resource investment.