Creating access to opportunities 4.0 Building integrity and trust 4.1 Privacy and information security 4.3 Business ethics 4.2 Commitment to our clients 4.4 Human rights 4.5 Sustainable and inclusive sourcing 5.0 Appendix 4.0 Building integrity and trust 4.2 Commitment to our clients Our approach As part of our Restitution Guidelines, we coach frontline team members on how to respond when clients raise fee complaints.