General internal analysis (by CSR Department) After the identification of the relevant issues (classified based on the relevant attribution to the People, Product, Planet and Governance areas, and in some cases also grouped together under a common umbrella) the analysis started giving a score to the various issues, taking into account the Group’s peculiarities (eg. business sector, vision, mission, strategy, risk analysis) and the criteria that, in our opinion, define the concept of “creating or retaining value” (eg. impact on sales, competitiveness / new opportunities, consumer perception, employee engagement, reputation).