In Poland, Fortum notified the data protection authority of one personal data breach� The authority made several inquiries, and Fortum has provided the authority with all the necessary information, but the proceedings are still pending� Customer satisfaction For Fortum, customer satisfaction is a top priority in implementing the company’s strategy and in growing the business� We have set a target for customer satisfaction (≥70), with the exception of Uniper, which was not part of the target setting and survey scope for 2020–2021.