In Henan, we established a “a series of informationalisation applications including: building a database connecting its internal mailboxs with 139 mailbox to achieve the connection between all departments of the hospital and to implement electronic management of patients’ records; launching the MAS service to enable customers to directly visit the united information platform to acquire medical information through mobile phone; building the “Mobile Calling Centre” to provide patients with comprehensive services of emergency treatment, doctor appointment and consultation in order to promote interactions between doctors and patients.