Our Approach https://www.hydroone.com/about/corporate-information/our-focus https://www.hydroone.com/abouthydroone/CorporateInformation/Documents/https://www.hydroone.com/abouthydroone/CorporateInformation/Documents/Code%20of%20Business%20Conduct.pdf https://www.hydroone.com/about/corporate-information/our-focus https://www.hydroone.com/Sustainability/Pages/policy-and-archives.aspx http://www.HydroOneOmbudsman.com 11Our Approach Hydro One Limited 2020 Sustainability Report CommunityHydro One At-A-Glance AppendicesPlanetPeopleChair & CEO Messages Customer, Partner, Stakeholder and Indigenous Community Engagement More than ever, engaging with our customers, partners, stakeholders and Indigenous communities during the COVID-19 pandemic has been critical to addressing their evolving needs and to protect society’s most vulnerable.