of the existence of the Social Report and a positive judgement on it SUPERFICIAL KNOWLEDGE of social responsibility policies, of the Social Report and the other communication channels (website) of the Group APPRECIATION for the willingness to dialogue SCEPTICISM “a priori” over the truthfulness of the contents of the Social Report Institutional communication The institutional communication staff and the press office support corporate bodies and senior management in managing relations with the press, and they employ a maximum of transparency and cooperation with each publication and with each individual journalist.