CERT took several industry-first decisions during this time, such as advancing monthly salary payout to enable employees to make necessary preparations to manage the lockdown and restrictions, adoption of Aarogya Setu app across the board, setting up helplines and ‘doctor on call’ for immediate medical advice and assistance, launch of a specialised COVID Care insurance plan, ongoing contact tracing and tracking well-being for all employees and their families, and putting in place a Precautionary and Quarantine Leave policy.