We	recognise	that	everyone	 in our business needs to be familiar with the framework,	and	are	supporting	its	roll-out	with	 e-learning	and	face-to-face	training. Customer committees and governance Our	regional	customer	committees	meet	 regularly	to	understand	how	the	policy	is	 working	in	practice,	review	key	management	 information and determine whether we need to make	changes	to	improve	customer	outcomes.