Our overall approach to CR is aimed at supporting the delivery of our Purpose and can be summarised as: – Identifying our key stakeholders (the people we touch), how they interact with our products, operations, activities and value chain, and the issues that are relevant to them – Adopting a logical process for prioritising those issues, to identify the most material matters – Responding to the priorities by developing appropriate strategies, policies, programmes and performance indicators, and reporting regularly and transparently on our progress This report documents our performance across our most material issues.