Corporate Profile ...........................................................................................3 President and CEO Message ...........................................................................4 Vision, Mission, Values ...................................................................................5 Management Accountabilitiy for Sustainability and Responsibility...................6 Stakeholders and Engagement .......................................................................7 Recognition and Awards ................................................................................9 Economic, Environmental, Social and Governance Reporting ..................14 Economic Contribution ................................................................................15 What Matters to Our Clients ....................................................................17 Paying Our Fair Share of Taxes .................................................................31 Supply Chain ...........................................................................................32 Civic and Political Contributions ...............................................................33 Environmental Responsibility ........................................................................34 Social Investment .........................................................................................