•	Introduction	of	measures	to	reduce paper consumption in the agency: In Italy, many agencies print policies at the time of issue and eliminate pre-printed forms; in Austria, policy conditions can be viewed online and are only provided in paper format on the customer’s specific request; in France, there has been a reduction in the amount of printed materials used; in Switzerland, the company bank BSI has introduced “Leo-Long reporting”, consisting of a summary statement, to replace the individual notification previously sent to customers for every transaction made.