5 letter from our Ceo 7 Corporate Governance 10 engagement with Stakeholders 12 Sustainable Development – a Summary 19 long term Commitments 25 environment 43 Social Development 58 innovation awards 61 Sustainability in our business 72 Data tables 81 Scope of the Report 82 GRi Guidelines 86 business in the Community ireland 87 united nations Global Compact 88 independent assurance Report 89 Glossary the first section of the report summarises our overall approach to sustainability, our achievements and long term commitments.