¡ Put client needs above our own, whatever our role, to build lasting relationships ¡ Listen with empathy to understand client needs and to offer the right advice and solutions ¡ Bring the best of RBC to deliver excellent value and differentiated client experiences Collaboration We win as One RBC. ¡ Believe in each other and trust in teamwork and colleagues’ intentions ¡ Share knowledge, listen, and teach to learn and achieve more together ¡ Look beyond ourselves to see the bigger picture for opportunities and solutions Accountability We take ownership for personal and collective high performance.