Further details on Co-operative Bank complaints are available at www.co-operativebank.co.uk/ aboutus/ourbusiness/complaints-data and are reported in accordance with FCA (previously FSA) requirements at www.fca.org.uk/firms/systems-reporting/complaints-data/ firm-level articles-of-association 58 www.co-operativebank.co.uk/aboutus/governance/termsof-reference-for-board-committees 59 Ibid.