Moreover, TIM: ■ invited its customers to use the fixed-line telephone services (including WIFI) and not the mobile services, in compliance with requirements by AGCom in the critical stages of the COVID-2020), through specific messages included in fixed-line voice service billing statements and on its website, with the aim to avoid mobile network congestion; ■ sends preliminary information to the data subject on the purposes and modalities of data processing; ■ issued specific procedures which guarantee compliance with GDPR regulations and govern the collection, use and storage of the personal data of its customers; ■ requests the prior consent from the data subject for personal data processing, except in specific cases (e.g., obligations imposed by the law or by a contract with the data subject).