Employees trained on our Code of Conduct training series 99% 99% 100% 100% 99% Ratio of substantiated allegations to concerns/issues raised 60% 58% 55% 60% 52% Reported concerns regarding privacy practices, breaches of privacy and losses of personal data and devices that were substantiated1, 2 18% 96% 98% 98% 97% 1 Privacy concerns include all concerns escalated to our Privacy Office about the company’s privacy practices.