change and its management: In that change was being managed appropriately, with 34% perceiving it to be “too fast” in their unit; 2. alignment and understanding of the corporate vision and strategies: 43% said they did not know enough about the Company’s strategies, while only 30% were familiar with the activities of its competitors, 33% with the situation of the market, and 39% with the degree of customer satisfaction; 3. relations with heads: Immediate heads were perceived as helpful, (85%),as well as able to set an example (78%), honor commitments (77%), and in spire confidence (75%), but were also thought to be less “strong” in terms of more strictly managerial characteristics; change management (66%), work organization (68%), and give feedback on performance (59%); 4. recognitions and merit: Even though 66% of the employees consider themselves satisfied with their level of responsibility, only 44% felt recog nized and employed in accordance with their potential.