Office ergonomic specialists will use data to proactively work with employees prior to them experiencing discomfort Safety audits n Design and schedule audits to reflect risk-based scope and frequency, with participation from operations and trained auditors Data management, systems and reporting n Improve data capture by including more detail about the reasons behind the most serious incidents n Utilize a database to further enhance our ability to digitize checklists, reports and communications, and make the information available to supervisors in the field Safety culture n Emphasize recognizing, reporting and responding to incidents; increase the presence of officers and directors in the field to have informal safety conversations with employees; recognize and celebrate safety practices and accomplishments; provide a safety leadership development course; and use safety as a dimension in talent management and assessment We also continue to take a multifaceted approach to protect the safety of the public through our operations.