In France, Belgium, the Netherlands, Spain, Switzerland, Austria, Germany, Greece and Poland the “Autogrill Excellence Audit” was launched: a team of auditors schedules audits in the stores following a shared grid of controls and assessments to be performed on the implementation of the operating processes (questions concerning food, hygiene, cleaning, commercial issues, work safety, environment, etc...), also taking also country-specific aspects into account (local rules or concept characteristics).