Corporate responsibility report Key Satisfaction Indicators*(PR5) 2000 2002 2004 2006 Overall degree of satisfaction 7.85 7.77 7.79 7.77 Degree of satisfaction of the quality of services 7.41 7.50 7.30 7.38 Degree of satisfaction of the quality of services 7.13 7.08 7.00 7.01 Customer Service 6.84 7.51 7.51 7.70 Evaluation of the improvement actions started as a result of the survey from the previous year —— 7.40 6.43 6.47 * Biennial Studies.