Some of these benefits include: ■ significant cost reduction for repetitive manual tasks; ■ improved quality and consistency; ■ reduced risk; ■ tactical solutions for automation and system integration where strategic programmes have long lead times; and ■ efficiency in terms of accuracy and time saving, so employees can focus on more complex, high-end, valueadding work. Nedbank Group – 23 In 2017 we piloted and successfully introduced RPA in a number of areas.