Stakeholder collaboration Collaboration with different stakeholder groups helps Fortum to assess and meet the expectations that stakeholder groups have towards the company� We engage in an active dialogue with the different stakeholders associated with our operations� We conduct annual stakeholder surveys� We monitor and assess the public dialogue in the countries where we operate, and we have increased the dialogue with our stakeholders also through social media channels� Feedback from customers drives the development of our products and services� Additionally, our activities in national and international organisations help to deepen our understanding of global sustainability issues and their connections to our business� Management of stakeholder collaboration at Fortum is assigned particularly to communications, public affairs, group sustainability, the functions responsible for electricity and heat sales and energy production, as well as many of our experts.