5 A message from Joe 7 External assurance statement 10 CSR at Rogers 18 Good governance 19 Governance and ethics 22 Customer experience 23 Customer service and transparency 25 Network leadership and innovation 27 Product responsibility 29 Privacy and information security 31 Employee experience 32 Talent management 35 Inclusion and diversity 37 Safety and well-being 40 Environmental responsibility 42 Energy use and climate change 45 Waste reduction 49 Community investment 50 Community giving 56 Digital inclusion 58 Economy and society 59 Economic performance 62 Procurement and supplier management At Rogers, being a good corporate citizen is at the very heart of our business.