IT & Telecommunications Facility management and services 17.9% Operations 7.6% Professional Services 9.7% Cards rewards 10.2% Financial Services 15.6% Human Resources 5.5% Others 2.5% Travel 4.0%Marketing 4.1% 2015 Purchasing Breakdown 2015 Highlights Integration of sustainability into procurement practices ¡ Continued to roll out the RBC Green Lease standard to improve performance and reporting on energy, waste and water in major properties.