Alpha Bank recognizes the significance of these issues and has thus taken specific measures (e.g. provision of comprehensive information to Customers regarding financial management issues, assessment of all advertising communication plans before they are launched, implementation of human rights and fair work practice policies, observation of collective labour agreements and union rights, communication with Employee associations, operation of Branches in low density or remote areas, accessibility to financial services for disabled persons, implementation of outsourcing policy, suppliers’ performance assessment, etc.).