Annual Report (laws and international standards with respect to customers' health, safety and privacy, marketing and labeling in all products and services offered, and implemented consumer protection policies and complaint procedures?(p.95) https://bit.ly/3bIAXu1 2019 Cathay Century Insurance PSI Disclosure Report, Aspect 5: Sales and Marketing (p.16) https://bit.ly/3fYY07e Cathay Century Insurance Official Website- Information disclosure- Corporate Governance-16.CathayCentury Insurance Consumer Dispute Settlement Procedures https://bit.ly/2Ta5YAD Description of approach to incorporation of environmental, social, and governance(ESG) factors in investment management processes and strategies FN-IN-410a.2 Cathay FHC 2019 Corporate Sustainability Report- Intellectual Capital(p.34) 2019 Cathay Century Insurance PSI Disclosure Report,Aspect 6: Investment Management(p.17) https://bit.ly/3fYY07e Cathay Century Insurance Official Website- Information disclosure- Corporate Governance/24.