PRsurveys measuring customer satisfaction 107-108, 182-183 PR6 C Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship 109 PR7 A Total number of incidents (by type) of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship In 2013 the Italian Anti-trust Authority (AGCM) fined Enel Energia 100,000 euro, for violation of the law on unfair commercial practices in relation to the communication with which it promoted the natural gas supply offer “Tutto Compreso Gas Taglia S”.