This is an automatically generated PDF document of Fortum's online Annual Report and may not be as comprehensive as the complete Annual Report, which is available at http://annualreport 45 http://annualreport2013.fortum.com/en/sustainability/our-stakeholders/stakeholder--views/customer-satisfaction-surveys/ http://annualreport2013.fortum.com/en/sustainability/our-business/power-distribution/ http://annualreport2013.fortum.com/en/sustainability/our-business/power-distribution/ Consulting servicesConsulting services Fortum's Power Solutions business area is responsible for sales of energy productionrelated consulting services and products in competitive global markets.