PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes In financial year 2011, the United Kingdom Office of the Gas and Electricity Markets (Ofgem) began an investigation of ScottishPower, a subsidiary of the Group, in order to determine whether it failed to comply with consumer protection regulations in the case of the launching of the SP Direct product, which investigation has not yet been completed.