The aspects which contributed towards determining these satisfactory results included: the strengthening of the area services, for example the launch of the underground drop-off points project in Bologna or the new street collection of cooking oil; the communications on the commitment for sustainability, from the presentation of the Sustainability Report to the “Give a tree” campaign to encourage the changeover to the on-line bill, as far as the new “Change the outcome” initiatives, for the reuse of bulky materials, and the implementation of the functions of the “Rifiutologo” (Wasteologist) app; the promotion of offers dedicated to young companies on the unrestricted energy and gas market (Hera Start Up) or in general for district heating; financial disclosure, relating in particular to the launch of the first Italian “green bond”; the launch of important projects for an increasingly greater protection of the customer such as the Water Leak Fund, the Responsibility Charter and SOStegno Hera; the turning to account of the other corporate activities of the Group (initiative in schools, research agreements such as the protocol on the water service with Smat and Iren, sponsorships of cultural events).