Disability management ▪ “Gestire la disabilità” (Managing disability) training course, aimed at giving a better understanding of how to relate to a disabled colleague or employee, available to everyone on the TIM Academy e-learning platform; ▪ “Comunico-IO” project - to increase the ability of employees with hearing impairment to operate independently by means of advanced technological tools; this also includes discounted tariffs for deaf colleagues who are not charged for the video communication services, whether they use it for work or to contact their loved ones; ▪ procedure to make the main internal communication and training videos available to deaf colleagues with subtitles; ▪ policy to ensure the automatic adaptation of fixed and mobile workstations for TIM employees with disabilities; ▪ mailboxes have been set up for deaf colleagues to allow them to communicate with the company’s main services (ASSILT, Telemaco, CRALT), in addition to supplying free videocalling services; ▪ involvement in research projects, in partnership with university centres, on disability management.