The management approach and its  ˇ SR: Data protection  ##https://reports .swisscom .ch/short/     components      103-3  Evaluation of the management   ˇ SR: Data protection  ##https://reports .swisscom .ch/short/2020/en/NHB00760en##     approach      418-1  Substantiated complaints concerning   ˇ SR: Data protection  ##https://reports .swisscom .ch/short/2020/en/NHB00760en##    breaches of customer privacy and        losses of customer data           Two incidents involved substantiated complaints from external parties regarding        breaches of client data protection .