Our highlights in ¡¡ Conducted detailed reviews of 64 SME customer relationships and transactions with environmental and social considerations ¡¡ Trained 267 SME staff, including credit, relationship management, operational risk and product teams, through face-to-face and online training ¡¡ Streamlined SME E&S due diligence processes by integrating the SME E&S assessment into our electronic credit system, Creditmate.