4.3.1 Respectful workplace .......................................................................86 5.0 Community Investment ............................................................. 87 5.1 Stakeholder engagement .................................................................94 5.2 Measuring our giving .........................................................................96 5.3 How we give .....................................................................................96 5.4 Community investment marketing ..................................................104 5.5 Employee and retiree programs ......................................................107 6.0 Business operations .................................................................111 6.1 Economic performance and impact ........................................116 6.1.1 Connecting with our investors and other shareholders...................116 6.1.2 Financial and operating highlights ...................................................118 6.1.3 Supporting Canadians ....................................................................120 6.1.4 Innovation ......................................................................................124 6.2 Ethics .......................................................................................126 6.2.1 Privacy ...........................................................................................128 6.2.2 Anti-bribery and corruption .............................................................129 6.3 Transparency ............................................................................130 6.4 Regulatory compliance ............................................................133 6.4.1 Compliance with legislation and industry codes .............................135 6.4.2 Broadcasting ..................................................................................136 6.4.3 Aboriginal relations and stakeholder engagement ..........................137 6.4.4 Political contributions ......................................................................138 6.5 Business continuity ..................................................................139 7.0 Customer experience ...............................................................141 7.1 Network and systems reliability .......................................................146 7.2 Data security and privacy................................................................146 7.3 Accessibility ....................................................................................147 7.4 Online safety ...................................................................................149 8.0 Product stewardship .................................................................150 8.1 Sustainable supply chain .........................................................155 8.1.1 Environmental and social standards ...............................................155 8.1.2 Programs and initiatives ..................................................................