"Environmental Policy" Sustainable Development 17 "NBG and Corporate Social Responsibility" issues by the BoD. 19 "Stakeholders" 36-39 "Corporate Governance" 42-43 "Management and its Committees" 67 "Customer Relationship Management" 68-70 "Customer Opinion and Satisfaction Survey" 4.10 Processes for evaluating the highest governance body's own performance, with respect to economic, environmental, and social performance.