Collective bargaining is almost unheard of, and independent unions do not typically have any real power to leverage change in wages or working conditions. Updating our code of conduct and terms of trade documents; creating a new CSR strategy that puts more emphasis on performance and partnership and less emphasis on policing and compliance; investing in a new CSR professional services company specialising in sustainability and supply chain analytics; designing and implementing customised programmes that reflect our unique supply chain; worker surveys and improved grievance mechanisms; supplier training and education.