Contents 4.1 Our responsibility to our customers 50 4.2 Energy efficiency for customers 52 4.3 Security of supply 53 4.4 Fair competition 54 5.0 Workplace 59 5.1 Perspectives and potential 60 5.2 Employee satisfaction and retention 62 5.3 Occupational health and safety 64 6.0 Community 69 6.1 Dialogue with our stakeholders 70 6.2 Responsible value creation 72 6.3.