customer service centre Safe Production Responsibility Management System (Trial) was comprehensively implemented, ensuring that responsibility for safe production covers in every link of our value chain, and every employee involved in production, thus enabling the gradual establishment of a complete China Mobile safe production responsibility system; We actively promoted initiatives to improve safe production by commencing with modifications on five regulatory frameworks, including the China Mobile Safe Production and Protection Management Method, to generate a comprehensive increase in the level of expertise in safe production management; We carried out large-scale safety inspections with safety checks completed at equipment buildings, base stations, sales outlets, and customer service centers, among others.