Sustainability report 2020 26 2023 target 30 2020 20 2023 target 22 2019 13 2019 25 20192019 7777 20202020 7877 80 2020 target Programme overview 14 Employee development 15 Employee satisfaction Programme overview 16 Inclusion of diversity Sustainability challenge Employee development and retention: As global competition for the best talent intensifies, businesses must improve the development and retention of existing staff and engage new talent from different backgrounds.