Statistic: Individually tailored programme Total number of individually tailored customer programmes Percentage of individually tailored customer programmes in relation to total number of cases Loss of earnings capacity insurance* 179 167 196 260 35% 40% 35% 37% Workers Compensation and Liability Insurance 139 157 151 265 <3% <3% <3% <3% *Figures for 2014, 2015 and 2016 are different than in previous CSR reports.