SOCIAL: with regard to listening, involvement, stakeholder awareness and relations with the local region, the Industrial Water, Energy Infrastructure and Environment Segments are impacted due to the peculiarities of the respective businesses managed, where relations with the competent bodies are of fundamental importance in order to issue the concessions and/or authorisations necessary for the management of the plants and the realisation of investments, as well as the relationship with the social context in which the company operates due to pressure and possible opposition from committees, consumer organisations and users.