Handset exchange –	Telstra	put	in	a	place	a	policy	that		 where	a	customer’s	Next	G™	handset	was	not	providing	 coverage	equivalence,	as	a	last	resort	and	in	genuine	cases,	 Telstra	would	exchange	their	handset	for	another	at	no	 additional	cost	to	the	customer.