The BCMS follows the indications contained in the international standard of reference for Business Continuity, namely ISO ■ understanding the needs of the organisation and stakeholders in terms of Business Continuity; ■ implementing and operating the controls and measures needed to manage the company’s capacity to deal with interruptions in operation due to accidental causes; ■ monitoring and reviewing the performance and effectiveness of the business continuity management system; 1 “Business continuity” is understood to mean the ability to ensure continuity of service, based on predefined and acceptable levels, following a disruptive incident.