Employing people who are passionate about helping customers meet their financial needs Our associates work together to ensure that quality service is ingrained in our culture through: � "Voice of the Customer" programs designed to gather the opinions and thoughts of our customers, in order to help us measure our service � Managers who are focused on and constantly monitoring our service and providing daily service quality coaching to associates � A team of associates from across the Bank charged with ensuring we maintain focus on the customer and our strategic priorities � Managers who continually review our processes to make sure we enhance the customer experience at every opportunity Top study 2018 Customer Service Awards and Recognitions Customer service is the hallmark of our business, and our consistent commitment to delivering a positive customer experience has resulted in the Company receiving top-ranked satisfaction scores by third-party organizations.