Governance 22 Key issues 22 – ensuring the highest ethical standards 23 – Tax, pensions, and investments 23 2012 objectives 23 2013 objectives 24 People 25 why it matters 27 Key issues 27 – listening 27 – Promoting diversity 28 – Boundarylessness 29 – Training 29 – support and recognition 30 – health, safety, and wellbeing 31 2012 objectives 31 2013 objectives 32 Customers 33 why it matters 34 Key issues 34 – editorial standards 34 – Responding to customer needs 35 – Access 37 2012 objectives 37 2013 objectives 38 Community 39 why it matters 40 Key issues 40 – What we give 41 – Re Cares Month 42 – Community impact 42 2012 objectives 42 2013 objectives 43 Supply management 44 why it matters 45 Key issues 45 – Upholding standards 46 – supplier training and surveys 47 – Good partner 47 2012 objectives 47 2013 objectives 48 Environment 49 why it matters 51 Key issues 51 – Our impact 51 – Targets and standards 53 – Climate change 54 – energy 55 – Water 56 – Paper 56 – Waste 57 – employee action 57 2012 objectives 57 2013 objectives 58 Appendices 59 Appendix 1 – london Benchmarking Group assurance statement 60 Appendix 2 – ernst & Young llP assurance statement 62 Appendix 3 – Global Reporting initiative index 69 Credits coNtAct detAils Your views are important to us.