* IBM Corporate Responsibility site: www.ibm.com/ibm/responsibility product responsibility customer health and safety PRsafety during use of products and services, and extent to which this policy is visibly stated and applied, as well as description of procedures/programs to address this issue, including monitoring systems and results of monitoring PR4 Number and type of instances of non-compliance with regulations concerning customer health and safety, including the penalties and fines assessed for these breaches PR5 Number of complaints upheld by regulatory or similar bodies to oversee or regulate the health and safety of products and services PR6 Voluntary code compliance, product labels or awards with Environmental Protection* respect to social and/or environmental responsibility that the reporter is qualified to use or has received products and services PR2 Description of policy, procedures/management systems, Environmental Protection: Product Stewardship* and compliance mechanisms related to product information and labeling PR7 Number and type of instances of noncompliance with regulations concerning product information and labeling, including any penalties or fines assessed for these breaches PR8 Description policy, procedures/management systems, and Relationships: Clients* compliance mechanisms related to customer satisfaction, including results of surveys measuring customer satisfaction.