The stabilisation of the permanent workforce resulted from contrasting trends: W a persistently large number of retirements, although this trend is slowing in view of the age structure and changes in regulations relating to pensions; W constant vigilance in replacing people who leave the Company, depending on changes within the Company, in a constrained economic environment; W external recruitment targeting new or specifi c technical skills related to digital, skills-based or managerial developments; W an active policy of internal mobility, with most vacant positions fi lled by internal candidates.