This unit is mainly in charge of: — identifying and sharing best practices, supporting the companies in implementing them; — constantly monitoring the management of non-life claims at local level and identifying any areas for improvement; — checking the progress and quality of the service through regular meetings with the companies to assess the trends and performance, in order to guarantee their adequacy with regard to the set standards; — identifying and developing talents, including them in work teams and pilot projects that enable them to develop new skills and specific experience in on-the-job training.