3.70 3.97 3.50 3.97 3.23 3.56 2.80 3.33 2.63 3.07 2.97 3.80 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 Management of relations with the cargo operators The operational complexity which defines the cargo activities at Malpensa (as is the case for the major European hubs), and the range of operators combining in an integrated manner to satisfy shipments, has led SEA to draw up values and quality objectives for the principle parameters concerning the handling of cargo processes at the airports.