In the various companies of the Enel Group, in accordance with the Code of Ethics, all contracts, communications ad dressed to customers and advertising messages must be: > clear and simple, written in language that is as close as possible to that normally used by the people to whom they are addressed; > compliant with current regulations, without resorting to elusive or incorrect practices; > complete, without neglecting any information needed by the customer to make a decision; > accessible to the customer.