The non profi t organisations also tended to perceive UBI Banca as a large group with which it was more diffi cult to have a direct two way dialogue than in the past and, insofar as it concerned them specifi cally, they tended to expect greater information on the possibilities of receiving donations for social initiatives, greater transparency over the destination of funds (through offi cial guidelines for the selection of benefi ciaries and projects to support) and greater value given to the action taken (highlighting the activities of partner organisations, the projects implemented and their impacts on the community) with reporting which is not limited to the Social Report and the website (with which they confess they have little familiarity), but which involves banks in the community.