In the ■ TELUS customer complaints were down 27 per cent compared to the previous year ■ Complaints filed against TELUS dropped to 6.4 per cent of the total complaints filed, compared to 11 per cent during the previous reporting period ■ The number of complaints against TELUS, as well as TELUS’ share of the total number of complaints, has been steadily declining over the past three years, while those of our competitors have been on the rise.