uC rusal interacts with customers and business partners through the following: > implementation of interactive customer services in the form of an internet portal to arrange for the direct interaction of the plants and customers > establishment of a register of uniform requirements on the characteristics of manufactured products > holding of face-to-face meetings and plant visits > improvements to the accounting system and reaction to appeals and complaints > increase in the quality of output through the implementation of the quality management and certification system iso support Centre > publication of annual reports and sustainable development reports > holding of annual customer satisfaction surveys.