People (continued) Some of the key changes arising from our Viewpoint survey over the past months include the introduction of a How We Treat our Colleagues Policy; the identification of Wellbeing Experts and training them as Mental Health First Aiders; the introduction of a Wellbeing Library; increased visits between Customer Support and Stores and vice versa; a full review of Intranet communications; and the introduction of A Day in the Life Of to help stores and Bagshot better understand one another’s roles.