The ESIA process 	Complaint mechanisms 	Human rights and indigenous populations 	Project evaluation 	Customer focus 	Barrier-free service 	Additional key business figures 	Employees 	Human resources policy	Personnel structure 	Remuneration and employee participation 	The principles of fair remuneration 	Pensions and additional benefits 	Employee participation through staff representatives 	Employees in foreign offices 	Diversity and equal opportunities 	Green mobility 	Gender equality 	Increasing the proportion of women in management and senior specialist positions 	Incorporating equal opportunities into corporate culture 	Reconciling career, family and care-giving 	Framework services for care-giving 	Childcare 	Work and family audit 	Flexible forms of work 	Inclusion 	Conflict management 	Professional prospects 	Training 	Continuing education 	Further development 	Digitisation and agile working 	Safety and health 	Health management 	Occupational safety 	Employee figures 	Banking operations 	A structured approach to environmental protection 	Energy consumption 	Business travel 	Measures for reducing energy consumption 	Emissions 	Climate-neutral banking operations 	Resource consumption 	Water management 	Water consumption 	Waste water 	Waste management 	Quantities of waste and methods of disposal 	Procurement 	Ecological and social criteria 	Assessment of suppliers and service providers 	KfW in the capital market 	Sustainable portfolio management 	1.