In the case of Italy, of the ▪ 110 in the context of the whistleblowing procedure; ▪ 89 not covered by the procedure and sent to the relevant departments for the respective checks, informing the Audit Department of the result, including: - 50 customer complaints (poor service); - 39 other; ▪ 20 “irrelevant” ones in terms of the purpose of the procedure.