With regard to information systems, training sessions were developed in particular on Geocall dedicated to resources operating in the General Operations Department, District Heating Department and AcegasApsAmga, to learn the operation of the new system supporting on-field emergency response; furthermore, as part of the change management plan connected to the Salesforce project, training sessions where held on the "Salesforce enablement" platform, addressing about preparatory to the subsequent new platform design and development phase.