It is also an issue in reducing warranty costs for the Group: pp the reduction in costs related to claims is proportional to the improvement in quality: between incidents after one year on the road was reduced by one-third, and this made it possible to cut warranty expenses by 60% despite vehicles’ increased technical complexity; pp by the end of the Push to Pass Plan, the Group aims to again halve warranty costs; pp the duration of handover to customers upon delivery of their vehicle has a significant impact on customer satisfaction and reduces the number of critical comments.