We take actions to ensure the highest level of customer satisfaction, including the following: ■ Hold quarterly Operations Business Reviews (QBRs) that cover field performance, customer escalations, service outages, operations, quality, and reliability ■ Conduct comprehensive CSR materiality assessments every three years, in which customers can provide input ■ Conduct internal reviews using customer scorecards, comparing them with our TLmetrics data ■ Monitor customer satisfaction scorecards to gauge levels of satisfaction and measure experience ■ Incorporate requests and suggestions into our product/service development lifecycle ■ Mitigate risk by qualifying multiple sources of critical components and scoring suppliers using our proprietary risk tool ■ Perform rigorous in-house quality control testing to establish the reliability of our products We utilize both vertically integrated production facilities and qualified contract manufacturers to build our products.