n France, Belgium, the Netherlands, Spain, Switzerland, Austria, Germany, Greece and Poland the "Autogrill Excellence Audit" is now a well-established tool to monitor operational standards implementation and continuous improvement management both in stores and at support functions level: a team of auditors schedules audits in the stores following a shared grid of controls and assessments uploaded on a tablet equipped with a camera to be performed on the implementation of the operating processes (items, hygiene, cleaning, service and commercial operations management, safety at work, environment, non conformities management, etc...), taking also countryspecific aspects into account (local rules or concept characteristics).