that are safe, reliable and resilient Bounce back after natural disasters Deliver enhanced, more personalized services at lower cost Incorporate new services and solutions from third-party partners and developers through our open, multi-application industrial IoT (IIoT) platform Ensure that energy and water resources are efficiently and effectively managed Think for itself, repair itself and anticipate problems before they occur Provide actionable insights for asset management Accommodate next-generation services without rip-and-replace upgrades The global COVID-19 pandemic that struck in 2020 was—and continues to be—a crisis unlike anything we have ever faced .