In line with this context, the Group has taken action in several ways: ▪ reinforcing the lines of internal Innovation, focusing the activities of the labs and research groups on key aspects of the development of the fixed and mobile network moving towards the future the new operations systems, also by means of agreements aimed at collaborating with 1 Eleven cases related to a fraudulent SIM card swap which allowed the perpetrator to obtain confidential information used to commit blackmail and theft.