CNS certification 2013 Corporate Sustainability Report 4.9 Customer Services and Satisfaction (1) Each quarter, a production and sales coordination meeting with downstream steel industrial associations (or professional groups) isEach quarter, a production and sales coordination meeting with downstream steel industrial associations (or professional groups) isconvened to provide customers with relevant information regarding new products or new technology; customer feedback information is acquired for the reference of improvement or enactment of operating and sales policies; (2) Through customer interviews, technology exchanges, and technology seminars, CSC actively gets to know customers’ needs and with CSC’s strength, downstream industrial technology is improved.