focus on customer experience as demonstrated by: ■ Enhancing our Business Anywhere offering by redesigning our processes to reduce order processing times and increasing fulfillment capacity while maintaining service levels ■ Deploying new Interim Connectivity Solutions for our customers to keep them connected during service outages ■ Refining internal processes, resulting in improved order accuracy, faster order cycle times and better support for our technicians who provision these orders ■ A more transparent wireless device repair process ■ Streamlining the TELUS Talks Business online social platform to allow for improved capabilities that allow businesses to learn and network with each other.