Complaints referred to the Ombudsman for Banking Services and Investments1 (OBSI) 254 154 23 Complaints investigated in which the OBSI made recommendations in favour of the customer or client1 59 30 12 1 The Ombudsman for Banking Services and Investments (OBSI) changed its criteria for case reporting effective 2009; accordingly, 2008 figures do not provide a true statistical comparison of complaints referred to OBSI.