In 110 ENEL SUSTAINABILITY REPORT 2013 PEOPLE AND SOCIETY ment of the supply contract, numerous services were enhanced and improved for “self-care” management: through the website, for example, it is possible to ask for any type of invoice to be paid in installments, consult the details of bills and their status, pay bills directly as well as installments with a credit card or by direct bank transfer using the “Mybank” function, view the progress of cases, and provide meter readings.