Support includes: a Freephone number available day, 365 days a year which is staffed by fully trained and qualified telephone counsellors; more widely available face-to-face counselling; an online information portal to ICASxtra28, which is available to employees through the intranet; and the availability of a ‘LifeManagement’ practical advice line, which offers quick confidential information on a range of everyday issues, such as financial services, family care and legal advice.