・ Established an agreement process on consumer impact analysis results between the Customer Protection Division under the CCO and Product Launch Council, to review investment risk factors, structural complexity, whether there are conditions unfavorable to consumers, and other matters from the perspective of consumer protection ・ Designate the first Monday of every month as “Consumer Protection Day” to share information on consumer protection-related systems and policies ・ Put into place the “Prior Happy Call” service that allows a customer who have subscribed to a closed-type private equity funds to cancel the product subscription before product management ・ Implement the “Consumer Protection Officer” system, in which Consumer Protection Officers examine the product sales process and provide training on the complete sales process and incident prevention semi-annually at ・ Operate the “S-Friends”, an external expert advisory group that consists of an investment product expert advisory group and a general customer advisory group - The outside expert advisory group that comprises experts in different fields, including law, accounting, real estate, and risk, performs the role of verifying risk factors from outside perspectives before product launch. - The general customer advisory group reflects opinions from various customer perspectives, including housewives, the elderly, office workers, and college students, in product and service improvements.