We enhanced our Code of Ethics and Business Conduct with clearer language and new learning aids; engaged our heads of talent in developing inclusive leadership as a management competency; developed Quality First Principles to reinforce excellence in content and data for customers; increased the number of our people who volunteer through our RE Cares programme; incorporated our Supplier Code of Conduct into purchase orders to further embed our socially responsible supplier programme; and had more than world achieve five or more of our environmental standards.