Organisational profile 2.2 Primary brands, products, and services 12, 13, 26, 27 2.3 Operational structure, including main divisions 26, 28 2.4 Location of headquarters C4, C6, www 2.5 Countries with major operations 26, 27 2.6 Nature of ownership and legal form 28 2.7 Markets served 26, 27 2.8 Scale of the reporting organisation 26, 27 2.9 Significant changes during the reporting period regarding structure or ownership Na 2.10 Awards received in the reporting period 32, 47, 88 3. Report parameters 3.1 Reporting period C1, 1 3.2 Date of most recent previous report 1 3.3 Reporting cycle 1 3.4 Contact point for questions regarding the report C4, C6 3.5 Processes for defining report content C5, 7–9, 31 3.6 Boundary of the report 1 3.7 Specific limitations on report’s scope 1, 56, 68 3.8 Basis for reporting on joint ventures Na 3.9 Data measurement techniques and bases of calculations aR, 56–60, 68 3.10 Restatements of and changes to information provided in earlier reports Na 3.11 Changes from previous reporting period in the scope, boundary, or measurement methods applied Na 3.12 GRI content index 98, 99 3.13 External assurance C2 4.