– Clear de� nition of policies and career and succession practices (including technical career); – Management development focused on People Management; – Cultural Transformation; – Corporate planning and prioritization; – Clari� cation of roles and responsibilities in areas and restructuring of support functions; – Creation of mechanism for setting results-oriented cross-cutting targets; – Establishment of standards of physical working conditions in operational areas; – Creation of institutional guidelines and campaigns to encourage work-life balance; – Publication of complaint channels and actions taken; – Employee Recognition Program.