This is also where we celebrate the successes of our team members’ hard work and commitment to putting customers first as well as our work in the community ■ Social platforms like wikis, SharePoint, and Jam (our micro blogging site): team members can share information and learnings with one another and leaders ■ Newsletters and bulletins: a monthly newsletter from our CEO, along with other business unit specific newsletters and bulletins keep team members informed in real time ■ Frontline Forums: full-day sessions hosted by TELUS’ executive leadership team, including our CEO, to provide frontline team members with the unique opportunity to ask questions as well as make direct recommendations on how we can improve work processes and the customer experience ■ Director Leadership Forums and Senior Leadership Forums: multi-day sessions where senior leaders engage in spirited discussion around how to create a team member experience that helps TELUS deliver on its priority to put customers first while attracting and retaining top talent to complement our existing high-performing team ■ Manager Leadership Forums: full-day sessions where managers have an opportunity to engage with senior leaders and the executive leadership team to share ideas, discuss corporate priorities and how to collectively contribute to TELUS’ growth strategy ■ Closer to the Customer: provides leaders with the opportunity to hear and learn from frontline team members.