In addition to the designated department (designated personnel/hotline) keeping in contact with customers at all times, it will also hold meetings with customers regularly for a face-to-face discussion (due to the COVID-including the audits by customers, have been conducted via teleconferencing to avoid crowding; the change in such practice allows the Company to maintain communication with customers, and have thus gained their approval.); meanwhile,questionnaires are distributed to facilitate the collection of customer feedback and to detect the problems they face in a timely manner to resolve the problems collaboratively within the shortest time possible.