I · Ethics and Compliance Communication has integrated Legal Letter into the Group portal bulletin board every month and shared with executives and employees at the place of business; also the results of education are checked through self-registration by department L · Enhancement of the prevention of bad business practices for all employees by inspecting financial product transaction history, unfair transaction history, and changes in properties A Whistleblower System · Launch of Shinhan Guardian, a whistleblower system on Shinhan Bank's website via which employees, partner companies and customers can participate, and establishment of the Guidelines for Shinhan Guardian in order to clarify regulations on the protection of whistleblowers B · Enhancement of public access through various channels such as the website, intranet, e-mail, fax, telephone, mail, and interview (internal/external); establishment of proactive protection measures based on anonymous reporting to prevent whistleblowers from falling victim to any personal disadvantage and others C · Operation of a whistleblower system for direct reporting to the resident auditor through the company’s intranet, at offline meetings, or by phone or e-mail, etc.