1.1 Management approach 28 1.2 RUSAL business system 29 1.3 Quality management system 32 1.4 Supply chain 34 1.5 Innovation 40 2. ETHICS AND HUMAN RIGHTS 42 2.1 Management approach 44 2.2 Promoting ethical business conduct 45 2.3 Human rights 46 2.4 Anti-corruption and compliance 49 2.5 The Signal hotline 51 3.