These requests for clarification have been addressed within the deadline and most requests have been resolved with the individual consumers� In Sweden, the Swedish Consumer Agency and the Ethics Committee for Direct Marketing instructed Fortum to implement certain changes to the company’s marketing communications and processes� Fortum implemented the requested changes and the case has been closed� Fortum was earlier identified by the Swedish Consumer Energy Markets Bureau as one of the electricity companies with a relatively substantial number of customer complaints� An improvement programme was launched in the company and that significantly decreased the number of complaints; as a result, Fortum is no longer being identified as such a company� In addition, Fortum has received certain inquiries from NIXnämnden (a self-regulatory organisation in the field of direct marketing) regarding its telemarketing activities; Fortum has given its written replies to the inquiries� In Norway, Fortum received a decision from the Norwegian Energy Authority ordering Fortum to discontinue its payment solution service� The service includes an account for payment of electricity bills that provides a flexible payment solution to Fortum’s customers.