Dialogue in the department stores and other stores, customer service (emails, phone calls, social media), customer surveys, marketing communications, events, loyal customer programme Customer service and satisfaction, customer privacy protection, materials and chemicals in products, labour practices and chemicals management in supply chains, animal welfare, stockmann.com online store orders and their packaging and distribution over multiple shipments, sustainable products in the selection, the renewal of Stockmann’s loyal customer programme and its benefits, carrier bags and plastic, women and local communities in Lindex’s operations.