sustainable change G Shinhan Financial Group 2020 ESG Highlight (P. 20) 02 INITIATIVE REPORT 03 APPENDIX 01 BUSINESS REPORT SHINHAN ESG WAYINTRODUCTION ENVIRONMENTAL SOCIAL GOVERNANCE http://www.shinhangroup.com/kr/common/download/commonDownload.jsp?actionValue=PDF&pathKey=CSRREPORT&fileName=2020_esgReport_eng_highlight.pdf#page=20 Governance Policy Shinhan Financial Group strives to secure transparency, soundness, and stability of its governance system, and to establish a governance structure that reflects the Group’s growth paths and organizational culture as a way to promote long-term development and protect the interests of stakeholders, including shareholders and financial consumers.