biodiversity, agriculture and forestry) / responsible supply chain management Corporate culture / values / company purpose / reputation / trust Suitability and appropriateness /data security / privacy / transparency of fees Advisory process, relationship managers / range and quality of products and services / expertise (e. g. research, advisory) / performance and pricing of products and services / technology Operational structure / governance framework / management team / voting rights Paris Agreement / UN Sustainable Development Goals / Principles for Responsible Banking / Principles for Responsible Investment / national and international sustainable finance frameworks and regulations/ ESG disclosure requirements and standards / TCFD / EU Taxonomy Purchasing, sourcing / tax contribution / lending to small and medium-sized enterprises (SMEs) and start-ups Fair working conditions; no child labor, no forced labor / human rights aspects in supply chain and business relations / indigenous peoples rights / positive contribution to the realization of human rights User-friendly banking services / accessibility for all to products and services / financial literacy among customers Philanthropy / supporting social and humanitarian projects / employee engagement, incl.