Our Business Network and Role in Ontario’s Electricity System 	Our Rate Regulated Business 	Our Other Business 	Our Role as a Transmission and Distribution Company 	Our 	People 	Planet 	Community 	Our Approach 	Our Sustainability Priorities and Commitments 	People 	Planet 	Community 	A Better Brighter Future 	Energizing Life: Our Vision, Mission and Corporate Strategy 	Management Approach and Governance 	Customer, Partner, Stakeholder and Indigenous Community Engagement 	Public Policy at Hydro One 	People 	Health and Safety 	Approach 	Performance 	Key Programs and Future Initiatives 	Keeping Employees Safe from the Spread of COVID-19 	Safeguarding Employee Wellbeing 	Employees and the Workplace 	Approach 	2020 Performance 	Great Partnerships 	Supporting Our Casual Workforce 	Key Programs and Future Initiatives 	Investing Responsibly 	Diversity, Equity & Inclusion 	Approach 	2020 Performance 	Board Diversity 	Hydro One’s Progressive, Gender-balanced Independent Board of Directors 	The Catalyst Accord 	Diversity 	Diversity, Equity and Inclusion Symposium 	A Diverse, Equitable & Inclusive Society 	Key Programs and Future Initiatives 	Planet 	Climate Change: Mitigation and Adaptation 	Approach 	2020 Performance 	GHG Emission Classification 	Key Programs and Future Initiatives 	Storm preparedness and response 	Getting the lights back on after a storm 	Environmental Management 	Approach 	Performance 	Environmental Stewardship Plan 	Environmental Protection Plans (EPPs) 	Number of environmental inspections, orders and warnings 	Key Programs and Future Initiatives 	Community 	Thriving Communities 	Approach 	Performance 	Economic Value Distributed 	Indigenous Relations 	Approach 	Performance 	Supporting Indigenous and Small Businesses During COVID-19 	Key Programs and Future Initiatives 	Community Relations 	Approach 	Performance 	Connecting Communities to Broadband 	Community Investment 	Key Programs and Future Initiatives 	Standing with Indigenous Communities 	Customer Service 	Approach 	Performance 	Customer Satisfaction 	Customer Service 	Affordability 	Speedier reliable connections 	myEnergy Marketplace 	Reliability 	Key Programs and Future Initiatives 	Connect with Us 	Appendices 	2020 ESG Performance Overview 	SASB Table 	SASB Activity Table 	Task Force on Climate-related Financial Disclosures 	GRI Table 	GHD Letter of Assurance 	Re: Independent Assurance Statement 	1.