Dialogue in department stores and stores, customer service (emails, calls, social media), customer panels, surveys, marketing communication, events, loyal customer system Customer service and satisfaction, customer privacy, materials and chemicals in products, labour practices and chemicals management in supply chains, animal welfare, stockmann.com online store orders and their packaging and distribution in multiple shipments, sustainable products in selection, the renewal of Stockmann’s loyal customer program and its benefits, such as reusable bags given based on accrued purchases, carrier bags and plastic, women in Lindex operations and local communities.