services and advice Advisory process, relationship managers / range and quality of products and services / expertise (e. g. research, advisory) / performance and pricing of products and services / technology 15 – 17, 24 – 29, 38, 42 – 45 11 Human resources and talent management Diversity and inclusion / non-discrimination / training and skills management / attracting and retaining talent / health and safety / work-life balance / employees over 50 years of age 42 – 49 12 Responsible investments Sustainable products and services / impact investing (incl.