Product responsibility Management approach PR1 Life cycle stages in which health and safety impacts of products and services are assessed 35–37 PR2 Incidents of non-compliance with health and safety standards ND PR3 Principles and procedures for product labelling 36, 37 PR4 Incidents of non-compliance with product labelling and information standards NA PR5 Customer satisfaction, including results of surveys measuring customer satisfaction 66, 67 PR6 Programmes for adherence to laws, standards, and voluntary codes related to marketing communications CG, CoCo PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications ND PR8 Complaints regarding breaches of customer privacy and losses of customer data ND PR9 Fines for non-compliance with laws and regulations concerning the provision and use of products and services ND 8.