■ to enhance the individual and collective skills needed to compete in the new business scenarios, paying particular attention to the specialised skills needed in the sector; ■ to provide people with the capacity to cope with everyday challenges; ■ to accompany and support the transformation of organisational identity and culture; ■ increase digital skills and social collaboration also to support the evolution and digitisation of the national system; ■ lower the environmental impact of training activities through the use of e-learning solutions which reduce CO emissions.