� Launched our three-year strategic partnership with the British Red Cross, working together to help people prepare for and respond to crises by, for example, galvanising our people to digitally volunteer during the Aviva Global Mapathon � Used our expertise to inspire action around climate change, reporting the excellent progress made against our strategy to act on climate risk-related investments, and increasing our already ambitious long-term carbon reduction target to by 20301 � Worked with the UK Government’s Dormant Asset Commission, of which I was a part, to help maximise the chances of returning customers’ lost assets and suggest best practice on how companies manage the funds if that proves impossible I am proud of what we have achieved in 2016 and am focused on ensuring we continue to build a bright and sustainable future, for society and therefore our business, throughout the years to come.