organisational profile 2.2 Primary brands, products and/or services sr 4–6, 8–9 2.3 operational structure of the organisation sr 4–11 2.4 location of organisation’s headquarters sr 4, 8, cover 2.5 number of countries where the organisation operates sr 4, 8–9 2.6 nature of ownership and legal form sr 4, ar 28–29, 48–49, 59, www 2.7 markets served sr 4–6, 8–9, ar 4–5, 12–25 2.8 scale of the reporting organisation sr 4–9, 36–37, 57–60 ar 4–5, 28–29, 64–65 2.9 significant changes during the reporting period regarding size, structure and ownership sr 1, 54, 56 ar 44–51 2.10 awards received sr 64 3.