As regards communication with customers, all the compa nies in the Enel Group operate not only in compliance with the laws and regulations in force in each country, but also on the basis of the provisions of the Group Code of Ethics, by which all contracts, communications addressed to custom ers and advertising must be: > clear and simple, using language that is as close as pos sible to that normally used by the interlocutors; > compliant with the laws in force, without using evasive or unfair practices; > complete, without neglecting any detail that is significant in terms of customers’ decisions; > accessible to customers.