Page 8, 10, 18, 24 Enhancing credibility by strengthening ethical management 30~33 2 Implementing risk management that considers social and environmental factors 34~36 30 Developing human resources and creating a great workplace culture 37~40 12 Contributing to the development of local communities through social contribution activities 41~45 19 Increasing financial inclusion for the financially underserved people 46~48 13, 14, 17, 26 Pursuing shared development with suppliers and supporting their CSR activities 49~51 25, 29 Developing environment-friendly products and services 52~54 22, 28 Using resources efficiently and reducing environmental impacts 55~57 15 Shinhan Financial Group established nine CSR strategies in 8 areas, including economy, society and environment, to implement the management activities in a responsible manner and create sustainable value.