Steps taken include: § Improving alarming technology so we can proactively respond to customer issues before the customers are aware an issue has occurred § Enhancing monitoring tools to enable us to quickly identify the root cause of network issues and increase our speed of response to network outages or degradations including TV network monitoring tools that proactively inform us when network service degradation parameters are at risk of being surpassed § Proactive	notification	to	key	managers	of	transport	fibre	digs	to	enable	the	prevention	of	cable	cuts	 § Ongoing training and testing for our teams on these tools and processes.