2.0 Client focus 5.0 Culture 6.0 Building community 7.0 Governance 8.0 Appendix 1.0 Overview 4.1 Belonging at work 4.2 Inclusive banking 4.0 Stakeholder inclusion 48 4.2 Inclusive banking 4.0 Stakeholder inclusion 4.2 Inclusive banking Our approach Our clients come from diverse communities with distinct experiences, expectations and aspirations.