CoRpoRAte pRoFILe 3.2 SHareHolder StruCture 3.3 HoldinGS in SubSidiarieS 3.4 Corporate GoVernanCe FraMeWorK 3.5 adMiniStratiVe orGaniSation 3.6 GoVernanCe StruCture 3.7 ConFliCt oF intereSt 3.8 auditS and reGulatory CoMplianCe 3.9 riSK and CriSiS ManaGeMent 3.10 enerGy MarKet operationS and publiC poliCy 3.11 neW MarKetS and inVeStMentS 3.12 Key FinanCial inForMation 4.