Programme totalled �Integration programme that totalled 7,424 hours devoted to provide an introduction to the Utility, interpersonal communication skills improvement and electricity sector information �Programme for technical employees professional development that has totalled 7,183 hours in 2005 �Programme for development of management supporting staff that has totalled 4,141 hours during the year Training programs �The Operation School has organized 206 courses lasting 19,654 hours to ensure top qualified technical staff operates the electricity system �Languages programme fitted to the professional career �Programme for quality assurance training: Knowledge required to apply the procedures; criteria; regula tions and related tools for quality management; training in Corporate Responsibility contents �Programme for training in Occupational Risks Prevention: knowledge required about the risks associated to each job, based on the employee-working environment �Programme for environmental training.