Building financial wellbeing As part of our aim to deliver a world-class money management experience and help money work for our customers, we are delivering more tools and features that give back greater control and educate them around managing their money to improve their financial wellbeing: ■■ we are providing knowledge and expertise through our colleagues to upskill our customers, whether that be in using our digital platforms via Digital Eagles, or educating them on basic money management via our Money Mentors, LifeSkills programme and Barclays Money Management Hub ■■ we are improving our ability to interpret customer data and provide personalised, proactive money management information so customers get a better grasp on their spending behaviours and how they can feel more in control of their money, and ■■ we are delivering colleague training to help support customers when they are in vulnerable situations and provide the suitable tools to help.