following are some of the numerous programs introduced or maintained over the course of the past fiscal year: ■ Leaders in Action, to sensitize managers to the importance of their roles and the impact they can have on their teams, thus promoting appropriate behaviours ■ Laurentian Bank Academy, a unique training centre offering activities aimed at supporting employees in their drive to excel in their careers ■ Profession: Banker, to facilitate the integration of new branch network employees into their jobs and enable them to evolve within the bank ■ Change Management, to sensitize the various teams to the impact that different projects can have on the organization and its employees In addition, the bank formed a joint union/employer work group that meets periodically to discuss matters related to training.