Throughout the year we offered three outstanding training courses: the 174-hour in-person and online Cree Program, whose goal is to offer excellent customer service at our branches, in which more than onethousand employees participated; the Accountability program, whose goal is to strengthen the integration of strategic leadership teams to consolidate the PRO Culture as the basis for continuous improvement, with 50 executives participating in the 28-hour long course; and, finally, the program of Regulatory Courses on SGI incidents, requirements, problems, and suppliers, among others, which is 60 hours long and in which 507 employees participated.