2.2 Privacy and information security 2.3 Client financial education 2.0 Client focus 3.0 Climate change 4.0 Stakeholder inclusion 5.0 Culture 6.0 Building community 7.0 Governance 8.0 Appendix 1.0 Overview 15 2.0 Client focus 2.1 Client experience Consumer protection, fairness and product suitability At CIBC, we have built our business on a foundation of strong ethics.