To	achieve	 this	we	are	guided	by	the	Telstra	Service	Standards	which	hold	 us	accountable	to:	complete	installations	as	promised;	restore	 networks	to	our	published	service	levels;	resolve	any	billing	 enquiries	on	the	same	day;	resolve	all	disputes	within	five	 working	days;	complete	all	billing	work	requests	within		 five	days;	and	assign	a	single	person	to	manage	customer	 relationships	with	Telstra.