This year we continued to deliver on a number of customer initiatives to ensure our service standards remain high: ̶ Improving our SMS notification service to communicate with customers receiving new gas connections in Victoria ̶ Collaborating with other Victorian gas distribution businesses on an agreed single new connection process in Victoria ̶ Streamlining communication with our service-laying contractors by updating to a work status notification eform ̶ Improving the management of complex requests by implementing an electronic quoting request process ̶ Continually improving the skills our of call centre, operations and field staff via the ongoing roll out of our customer service training.