Employees told us whether or not they agreed with a variety of different statements, and we made some important performance improvements in 71% believed that our commitment to corporate responsibility is genuine – up 9% from 2009 and 16% higher than the UK norm 67% of employees agreed that we make business choices that support the environment such as recycling, energy conservation, alternatives to travel and supplier selection – up 13% from 2009 and 11% higher than the UK norm 60% of our people agreed that we do a good job of contributing to the communities in which we live and work – up 4% from 2009, 2% above the UK norm 65% of respondents agreed with the statement “I am proud to work for Aviva” – the same score as achieved in 2009 – while this is below the UK norm of 69%, given the impact of the terms and conditions harmonisation process and the closure of the defined benefit scheme in 2010, we believe that this a positive score.