management of all the Business Lines, which evaluated the relevance of the categories by means of a survey administered by the Holding Company’s Sustainability unit, based on the following parameters: > dependence – importance of the relationship for the stakeholder – indicating groups or individuals that depend directly or indirectly on the activities, products or associated services and operations, or on which the organization relies in order to conduct its operations; > influence – importance of the relationship for the Company – indicating groups or individuals that can affect the organization or a stakeholder for the strategic or operational decisional process; > urgency – temporal dimension of the relationship – indicating groups or individuals requiring the immediate attention of the organization in relation to broader financial, economic, social, or environmental issues.