In the ■ TELUS customer complaints were down nearly 13 per cent compared to the previous year, even though the overall number of complaints across the industry was up 35 per cent ■ Complaints filed against TELUS dropped to 11 per cent of the total complaints filed, compared to 17 per cent during the previous reporting period ■ Consumer awareness increased as TELUS provided information about the CCTS in our published directories, websites and on four monthly billing statements per year ■ CCTS continues to be in the media spotlight, which has increased awareness of the organization as a dispute resolution option for consumers.