All the work done in on the "Learning & Development" activities (see pages 31 and 35) also resulted in a learning process being defined in which employees and managers are fully involved: » activation: prior to the course, the employee is encouraged to gather material about and reflect on the course objectives; » experience: course attendance; » extraction: after the training, the employee is responsible for putting into practice what he or she has learned; the manager must ensure the suitable conditions for this; » application: at the end of the year, the manager evaluates the "return on investment" of the training sessions attended by his or her team members.