Telecom Italia/TIM, which has always been committed to the development of technologies by which to improve the processes and flows of customer services, obtained recognition for this in ■ the Italian CMMC Social CRM 2015 prize for the skilled, quick response management of particularly large volumes; ■ first place in the classification of Italian telecommunications companies for the “customer service” on Facebook and ninth place worldwide amongst all brands (telecommunications and other companies in the Socially Devoted classification, prepared by the research company Socialbaker during the second quarter of 2015.