reporting’ (‘produces comprehensive and credible reports on its supply chain’); ‘awareness-raising and training’ (‘provides appropriate training to all involved in ethical trade and is improving awareness of suppliers and their workers’); ‘corrective actions’ (‘has well-established systems for identifying and following up corrective actions to ensure improvements are being made’); and ‘management procedures, pricing and incentives’ (‘has a wellestablished and systematic approach to ethical trading with clear responsibilities and incentives for staff and suppliers’).