• interviews of members of staff including: corporate responsibility Manager (PFG), Head of tax (PFG), community affairs Manager (PFG), community affairs Manager (PFG), Head of Public affairs (PFG), business risk Manager and Money laundering reporting officer (ccd), Head of central debt recovery (ccd), Head of customer contact (ccd), Hr director (vanquis bank), Head of communications and cr (vanquis bank), business support Manager (vanquis bank), Head of training and competence (vanquis bank), customer relations Manager (vanquis bank).