We have implemented practices and processes to: reward people for what they do and how they do it;•	 ensure we have strong internal candidates for roles, •	 supplemented on occasion with externally recruited talent; allow for deployment decisions on the basis of the skill and •	 experience needed for a role, the behaviours of the individual and their potential; ensure performance is measured on fact-based outcomes; •	 align our leadership development to our Charter values and •	 leadership Model. Diversity Diversity of gender, ethnicity, skill, thought, experience, style and language are all important elements of our people strategy and are key drivers for our success.