To identify the common traits of the organisational identity and promote values and actions hinged on increasing a sense of belonging, and renew the trust enjoyed by the company and its people To prepare a model for measuring the work factor, based on the concept of value as the ratio of cost, productivity and quality To map out the business processes and introduce a single method for design, planning and operation, through the identification of an international standard (E-TOM) 7. MANAGEMENT MODEL 8.