22-24 "Responding to Stakeholder Concerns" 25-31 "Targets Recap 2013" 70-71 "Customer Opinion and Satisfaction Survey" 74 "Information and Raising of Customer Awareness regarding Sustainable Growth" 181-182 "Implementation of the AA1000APS Standard" *FS6 Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector.