Cigna uses a variety of methods to identify customers who may be at risk for substance use disorders, such as behavioral assessments during chronic health and other coaching sessions; predictive analytics driven by our medical, behavioral, and pharmacy data; and hospital or treatment facility admittance, which https://www.cigna.com/about-us/corporate-responsibility/cigna-foundation https://www.cigna.com/about-us/corporate-responsibility/healthier-kids-for-our-future/ triggers a notification that we quickly act on to ensure effective ongoing treatment after discharge.