MATERIAL ISSUES 2 Customer Satisfaction 12 Customer Nondiscrimination 3 Customer Data Privacy and Protection 13 Emergency Preparedness 4 Employee Safety 14 Passenger Rights 5 Innovation 15 Human Trafficking 6 Aircraft Fuel Efficiency and GHG Emissions 16 Employee Engagement and Satisfaction 7 Climate Change Management 17 Diversity and Inclusion 8 Corporate Culture 18 Sustainable Aviation Fuels 9 Financial Performance and Resiliency 19 Travelers with Disabilities 10 Customer Health and Safety 20 Disaster Response In addition to understanding that direct and indirect stakeholder engagements allow us to innovate and evolve our ESG efforts, we realize that increased transparency helps us effectively improve our business over the long-term.