Intact Financial Corporation | Social Impact Report 1 Our purpose, values and belief 13 Workplace 44 Intact Investment Management 3 CEO letter 20 Climate change 45 Public Accountability Statement 6 Strategic roadmap 32 Community 48 Principles for Sustainable Insurance Report 8 Customers 40 Governance 51 ESG content map Customers Being customer driven is one of our core values and is foundational to how we conduct business — we listen to our customers, understand their needs, and deliver on our promises.