2.2 Privacy and information security 2.3 Client financial education 2.0 Client focus 3.0 Climate change 4.0 Stakeholder inclusion 5.0 Culture 6.0 Building community 7.0 Governance 8.0 Appendix 1.0 Overview 20 2.2 Privacy and information security 2.0 Client focus 2.2 Privacy and information security Delivering great technology and service to clients is more than just providing fast, simple and convenient transactions.