We also developed a host of convenient new digital tools that: ■ Enabled customers to self-enroll in online interest-free, multimonth installment plans ■ Allowed our agency partners to provide financial commitments electronically and, in some instances, process payments collectively ■ Gave customers a one-stop destination for the most up-to-date information with a dedicated COVID- ■ Prepared over 800 employee volunteers with the necessary means to join our call center employees and offer customers one-on-one assistance as we resumed our standard billing and credit policies And throughout the crisis, Duke Energy worked diligently to connect customers to federal funding in efforts to help those in need of economic assistance.