Accordingly, the Bank has launched a series of procedures, programs and actions to support employees who have been traumatized by the experience of violent incidents (such as bank robberies and verbal or physical violence by customers), including: � Installation of Access Control Vestibules in the Branches � Presence of security guards in selected Branches and installation of controlled access system in other buildings � Publishing of instructions for: � Prevention and management of robberies � Course of action and behavior in case of robbery � Actions subsequent to a robbery � Program for the psychological support of employees that have experienced such incidents Victims involved in such incidents may suffer from post-traumatic stress immediately afterwards or some months later; symptoms may last one to two months, while the intensity of the symptoms depends on the degree of danger to which victims were exposed or their general psychological profile.