The questions asked in the survey were adapted to each respective target group: IT System House & Managed Services: � Satisfaction with the products offered � Satisfaction with the product information � Satisfaction with the service of the sales team � Satisfaction with the services offered � Overall satisfaction � Identification of customer structures � Identification of potential opportunities with customers IT E-commerce: � Questions on the product portfolio � Questions on the handling of returns � Questions on the international network � Questions on products and services Logistics & Services: � Satisfaction with product management services � Satisfaction with the service of the purchasing team � Satisfaction with pricing � Satisfaction with the service of the warehouse, delivery quality and logistics partners � Satisfaction with the service of the returns and replacement parts management � Satisfaction with the service of the marketing and address management teams � Overall satisfaction with Bechtle Logistik & Service as an internal service provider Within the scope of the customer survey for the IT System House & Managed Services segment, the type and the intensity of the existing customer loyalty can also be determined and gauged.