TABLE OF CONTENTS in Action 2013 Highlights 4 Report Profi le 6 Message to Stakeholders 8 Performance Against Goals 10 Organizational & Economic Profi le 14 Ethics, Integrity and Corporate Governance 18 Stakeholder Engagement 24 Local Communities and Society 34 Labour Practices, Decent Work and Human Rights 44 Caring for Our Environment 56 Product Responsibility/ Material Stewardship 62 Identifi ed Material Aspects and Boundaries 66 Bureau Veritas Assurance Statement 68 Corporate Information Dignity and Respect We care about people – their well-being, their careers and development, and their day-to-day work experience.