Furthermore, working with other relevant sectors in dealing with specific issues, this central department: ■ determines the criteria used to select the local authorities with which to establish relations, and the ways in which these relations are to be managed; ■ assesses the risks and opportunities arising from such relations; ■ establishes priorities; ■ contributes to drawing up agreements with local authorities; ■ listens systematically to all requests and reports from local authorities and directs them correctly to the relevant departments within Telecom Italia; ■ organises listening sessions and information meetings; ■ supports the other departments of Telecom Italia if they need to implement a project that has a local impact; ■ organises sessions with local accounts to share information about relevant matters; ■ performs a facilitating role for the implementation of projects As the primary mission of Telecom Italia is to supply ICT services, specific attention is paid to organisations that are involved in these services, in particular those dealing with: ■ upgrading and developing networks; ■ improving public ICT services; ■ broadband coverage; ■ digital inclusion of a social type; ■ implementing the Digital Agenda Joint projects between Telecom Italia and local authorities are managed in a way that specifies the roles and duties of each party, formal control mechanisms and measurement tools.