CoNTENTS 4 CEO’s review 5 Responsible acts in 2012 6 CSR strategy and vision 8 Key stakeholders and distribution of added value 10 Responsibility for personnel 14 Responsible products and the supply chain 18 Environmental responsibility 22 Financial responsibility 26 Reporting principles 27 GRI content comparison 3 STOCKMANN csr report 2012 Diverse Department Store Division focused on its core business Stockmann’s 16 department stores in four countries offer an extensive and high-quality product range, a competitive price/quality ratio, and excellent and professional customer service in an inspiring shopping environment with an international ambience.