Among the topics that contributed to this positive feedback: the business plan, the economic results - increasing despite the health emergency, market confidence in Hera shares, investments, the welfare and HR management corporate policies, the broad offer of educational activities for schools, the many projects aimed at increasing public lighting efficiency implemented by Hera Luce, the projects and results relating to sustainability, circular economy, resource regeneration and innovation, the waste management services set up in the various local areas, sponsorships and, given the difficult period the country was going through, all the actions implemented to protect stakeholders, whether customers, employees or suppliers.