Service quality Specific standards defined and constantly monitored to ensure a highquality service Electricity and gas Regulation of quality divides the standards to be met into “general” and “specific”: failure to meet the latter due to causes attributable to Hera requires the payment of indemnities to customers or to the sales company requiring technical data from the distributor, which may vary depending on the type of supply (low or medium voltage for electricity, the meter category for gas), the delay in executing the service and the times required for compensation.