2/8 Product Quality & Reliability 48% 24% 20% 11% 3/8 Fault Correction 60% 32% 34% 4% 4/8 Proposals 70% 59% 63% 34% 5/8 Order Management 70% 59% 69% 45% 6/8 Shipping & Invoicing (6R) 67% 57% 63% 34% 7/8 Project/Prog/Account Mgm.