“Creation / development of Customer Rela­ tionship Management System”: Modules “Con­ tacts”, “Documents”, “Claim management”, “Customer	 orders	 /	 Technical	 specifications”,	 “End­users”, Reports, etc. have been developed and put into operation; “Customer audits and technical visits of spe­ cialists to customers” are implemented on a regular basis; “Improving technical communications with customers”: is performed through focus improvement programmes.