Our	 culture	of	Sustainable	Excellence	(SE)–	the	 evolution	of	our	Total	Quality	Management	 (TQM)	approach	–	takes	into	account	the	need	 for	robust,	formal	governance	mechanisms	 and	management	systems,	as	well	as	more	 subtle,	cultural	aspects,	to	ensure	cohesion	 and	innovation,	based	on	a	shared	vision	and	 common	objectives.