The V&E Committee shall monitor and report on the following: (i) customer satisfaction levels (with a focus on service levels and on the product offering in the light of the Bank’s ethical policies, in each case assessed by reference to relevant customer metrics); (ii) alignment of treatment of the Bank’s customers with its values and ethical policies; (iii) alignment of employee training and culture with its values and ethical policies; (iv) corporate social responsibility, community investment, environmental and other projects and activities of the Bank; (v) the establishment of a clear ‘ethical’ policy and ‘ethical’ strategy informed by customer consultation that aligns with the commercial strategy and is reviewed annually; (vi) the extent to which executive remuneration policies are consistent with the Bank’s values and ethical policies; (vii) provision of products and services to sectors/organisations with clear social justice or community benefit purpose; (viii) the development of products and services with ‘ethical’ features; (ix) the Company’s approach to improving the social and environmental impacts of the Bank’s own operations; and (x) the choice of suppliers, partners and third party relationships which should be informed by the Bank’s ‘ethical’ policy.