STANDARD Service delivery average actual time Degree of compliance Service delivery average actual time Degree of compliance ACEA ATO 2017 2018 estimate for water connection with inspection 20 working days 15 working days 9.6 90.6% 9.5 90.3% estimate for sewage connection with inspection 20 working days 15 working days 6.8 100% / / execution of the water connection with simple work 15 working days 10 working days 10.3 76.0% 13.5 73.1% execution of the sewage connection with simple work 20 working days 15 working days / / / / supply activation 5 working days 3 working days 11.0 77.5% 12.9 74.1% reactivation or takeover of the supply without changing the meter rate 5 working days 3 working days 2.4 93.9% 2 92.3% reactivation or takeover of the supply with changes to the meter rate 10 working days 6 working days 3.4 95.0% 1.3 100% reactivation of supply following disconnection for late payment 2 weekdays 1 weekday 1.6 77.5% 1.2 87.6% deactivation of supply 7 working days 3 working days 2.5 93.6% 5.4 91.9% transfer of registration 5 working days 3 working days 0.1 99.8% 0 99.8% estimates for works with inspection 20 working days 15 working days 11.2 85.2% 11.6 90.3% completion of simple work 10 working days 6 working days 15.6 46.2% 4.3 42.9% punctuality band for appointments 180 minutes 120 minutes - 94.9% - 96.0% intervention to check the meter 10 working days 5 working days 3.8 87.9% 3.8 97.9% notification of outcome of the meter check in situ 10 working days 6 working days 1.8 96.1% 0.9 98.7% notification of the outcome of the verification of the meter carried out in the laboratory 30 working days 20 working days 35.3 66.7% / / replacement of a faulty meter 10 working days 5 working days 0.0 100% 0.2 99.9% intervention to check pressure level 10 working days 3 working days 1.4 97.8% 2.3 90.7% notification of the outcome of the pressure level check 10 working days 5 working days 1.0 97.8% 0.8 99.7% bill issued 45 days 30 days 2.1 98.9% 1.3 99.9% billing frequency (consumption ≤ 100m3/year) 2 bills/year 3 bills/year 4.9(**) 97.5% 5.1(**) 98.9% billing frequency (100 < consumption ≤ 1000 m3/year) 3 bills/year 4 bills/year 5.4(**) 91.8% 5.6(**) 97.8% billing frequency (1000 < consumption ≤ 3000 m3/year) 4 bills/year 6 bills/year 9.0(**) 92.2% 7.3(**) 98.8% billing frequency (consumption > 3000 m3/year) 6 bills/year 12 bills/year 13.2(**) 82.3% 12.1(**) 99.4% TABLE NO.