To guarantee the confidentiality of the its customers’ information, in accordance with national legislation (including Articles 10 and 11 of the “Marco Civil”), TIM Participações has issued relevant internal policies and procedures to ensure the confidentiality of information relating to its customers, one of which is a specific policy for safeguarding privacy (updated in June 2016), based on the “need to know” principle (personal data processing is restricted to the minimum required to carry out the work) and separation of functions.