The continuation of the six Local Advisory Boards (HeraLABs) and the start in their mandate, of two new HeraLABs in Ravenna and Ferrara according to a new relationship model, the internal climate survey with its related improvement actions and the customer satisfaction surveys on all types of customers are actions and projects that have led to a solid, preferential communication channel with the local community and main stakeholders, and have become normal analysis methods that allow us to identify areas for improvement.