[G Material issues in this chapter: ■ network coverage ■ listening and transparency towards customers ■ innovation management ■ sensitive data management and protection ■ child protection Relevant company policies: Service Charter and General Subscription Conditions, Self-regulation Code for mobile services and Code of Conduct for premium services, Guidelines for responsible marketing, Telecom Italia Disclosures pursuant to article 13 of the Privacy Code, Compliance requirements for the processing of anonymised or pseudonymised data, Respect Human Rights in the Telecom Italia Group, available at telecomitalia.com.