GPercentage of significant product and service categories for which health and safety impacts are assessed for improvement p47 G4-PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction p47 G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data p31 G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services In 2014 and 2015, Humana did not receive any significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.