- uniform requirements were developed for uc rusal suppliers, including a standard “Quality” section in supply agreements; - the supplier audit process was standardised, including the introduction of a points system for assessing suppliers based on the audits; - the process of determining requirements for raw materials was standardised, including developing specifications that take into account requirements on packaging, transportation, and storage of raw materials, control methods, testing methods etc.; - the process of testing sampled lots of raw materials and consumables was standardised; - a standard set of documents was approved for making claims against customers, with the aim of promptly compensating losses from suppliers; - a “suppliers” section was developed and put into operation on the company’s external website.