Denise Cottrill, Sr. Manager, Customer Advocacy and Compliance, Tampa, Florida; Celina Diaz, Patient Services Supervisor, Rancho Cucamonga, California; Sandra Alvarez, Patient Services Group Lead, Riverside, California When Denise Cotrill received a survey call from a father who was disappointed he had to make an onsite lab appointment for his daughter Taylor—who suffers from a muscular disorder that prevents her from walking or speaking—she immediately arranged for Celina Diaz and Sandra Alvarez to perform the blood draw at Taylor’s home healthcare facility, leaving the father with tears of gratitude.