Case study | SARS – Agilent in the community At the height of the SARS crisis in Toronto, Canada, Bill Rice, Remote Engineer, Life Sciences and Chemical Analysis (LSCA), and the volunteer Vice Chairperson of Disaster Services with the Toronto Red Cross, took two weeks off work to direct the delivery of meals, masks, gloves and digital thermometers to many of the 12,000 people quarantined across the city.