With regard to information systems, of particular note is: the implementation of the Digital Workplace change management plan for the effective use of Office dedicated to resources operating in the General Operations Department, District Heating Department and AcegasApsAmga, to learn the operation of the new system supporting on-field emergency response; and, as part of the change management plan connected to the Salesforce project, training sessions addressing 36 Herambiente resources and 68 Hera Comm resources, aimed at reviewing the experience of customers and processes with the new CRM application.