The international indicator GRI, by virtue of the reference made to “services” as well as to products, is reported, adjusting it to the national context and the operations of a multiutility, both in respect of parameters relating to the quality of water distributed and in respect of the quality performance of the services managed (commercial, contractual and technical - of continuity), in the water area and energy area, subject to regulation by the sector authority, monitored by corporate procedures and communicated.