Pages Development of local communities: Page 48 Water security: Page 29 Corporate governance and ethics: Pages 18 and 20 Effluent and waste management: Pages 51 and 52 Financial performance: Page 55 Operational eco-efficiency: Pages 64 and 65 Water losses in distribution: Page 38 People management: Page 74 and 75 103-2 Management approach and its components Promotion of universal access to water and sewage: Pages 29, 35, 38, 42, 48 and 49 Development of local communities: Pages 35, 48 and 49 Water security: Pages 29, 35 and 38 Corporate governance and ethics: Pages 18, 20 and 22.