N/A Achieve tenant satisfaction amongst Workplace and Logistics tenants of Shopper satisfaction Achieve retail shopper satisfaction of 80 per cent in FY20 80% shopper satisfaction score Achieved Maintain shopper satisfaction score of 80 per cent in FY21 Residential customer satisfaction Achieve prospective resident satisfaction score (Lead and Opportunity) of 85 per cent in FY20 81% prospective Residential customer satisfaction score.