In the tender for the awarding of the water, gas, district heating and electricity meter reading service, with a bid starting price of Euro points reserved for the technical component 12 have been reserved for the stability and experience of the dedicated staff (number of meter readers under permanent contracts and experience in reading meters of at least 2 years), 8 for the operating methods for increasing the number of positive readings (e.g. anticipation of the changeover with bulletins, reading by appointment), 7 for the certification of the reading figure with particular reference to the internal control operating methods, 3 for the ease in identifying the personnel and mediums on a consistent basis with the Hera Group image.