New purchasing procedure based on the principle of separation of roles has been introduced, which enhance the skills of the various business functions with regard to technical, economic and qualitative evaluation of offers, reducing the risk of potential conflicts of interest; Centralised purchasing procedure that involve foreign subsidiaries in strategic decisions made at HQ, raising awareness of issues relating to quality and sustainability; Supplier management in the most fragmented categories, improving cost efficiency, quality and opportunities for innovation; Improved qualification criteria based on a predefined set of requirements which are indicative of industrial and financial capacity; Implementation of a performance monitoring system (Vendor Rating), which ensures that verifies continued implementation of selection requirements, rewards deserving suppliers, and provides support in areas for improvement; Contracts that reiterate, along with the terms and conditions, the importance of Lavazza’s principles and values in relationships with the supply chain.