Group corporate social responsibility policy Contents 02 Foreword by group chief executive 04 CEO statements from the businesses 05 Aviva and CSR 07 CSR governance 09 CSR programme developments and outcomes 10 CSR issues 11 Promoting global responsibility 12 External engagements 13 Views on Aviva’s performance 14 CSR in practice 14 Standards of business conduct 16 Customers 19 Human rights 21 Workforce 24 Health and safety 26 Suppliers 28 Community 30 Environment 33 Independent review statement We reflect these commitments in a family of eight policies, which relate to: Standards of business conduct We are committed to ensuring that our business is conducted in all respects according to rigorous ethical, professional and legal standards.