2013 2.9% 2.8% 2.5% 2012 2.8% 2.9% Absenteeism for our three main entities means: “Number of days of unplanned absence, or lost working days (illnesses, workplace accidents, non-justified absences) (excluding annual leave, maternity leave, sabbatical leave or leave to set up a business), divided by the number of days theoretically worked for the entire workforce over the reporting year”.