■ Developed ongoing community investments and affinity marketing programs to better align and connect with our diverse customers and communities ■ Established an Accessible Customer Service policy in support of Custom ers First and our commitment to an inclusive and respectful environment ■ Joined the board of Canadian Aboriginal & Minority Supplier Council (CAMSC) and provided thought leadership to both CAMSC’s leadership team and their constituents ■ Developed specific leadership behaviours to drive accountability for diversity and inclusiveness, including sponsorship of programs and initiatives that build an environment of honesty, dignity and inclusiveness ■ hosted an information booth about diversity and inclusiveness at our May annual meeting of shareholders in Toronto.