29, 32-33, 49, 67-68, 93, 111 "Code of Ethics" 94-95 "Environmental Policy" 4.9 Procedures for monitoring and managing Sustainable Development issues by the BoD 17 "NBG and Corporate Social Responsibility" 19 "Stakeholders" 31-47 "Corporate Governance" 37-46 "Management and its Committees" 56-58 "Customer Relationship Management" 4.10 Processes for evaluating the highest governance body's own performance, with respect to economic, environmental, and social performance.