The Bank adheres to the RBI’s strong set of policies and requirements towards customer transparency and fairness, and follows the Code of Commitment to Customers released by the Banking Codes and Standards Board of India (BCSBI), in addi�on to other policies such as the Fair Prac�ce Code for Lenders, Grievance Redressal Policy, IBA Model Code of Conduct for Direct Selling Agents, Customer Rights Policy and Ci�zen’s Charter.