Our overall approach can be summarised as: – Understanding, quantifying and minimising the environmental impacts of our own operations, and our partners who operate upstream and downstream of our business – Understanding, quantifying and minimising the environmental impacts of our products and services across their whole life cycle – adopting a precautionary approach – Setting appropriate objectives for improving our performance and the development of more environment-friendly products – Implementing appropriate management systems and programmes to support achievement of our objectives – Reporting progress to our stakeholders.