The typical communication process for major changes, issues or topics is as follows: ■■ The CEO and/or group heads communicate with senior leaders; ■■ The CEO and/or group heads provide information via email or posting to Scotiabank Live, Scotiabank’s global internal employee collaboration site; ■■ Department leaders call a “huddle” to review the information with their teams and address comments and concerns; and ■■ Depending on the complexity of the topic, a Scotiabank Live site may be established to house Q&As, provide updates and allow for follow-up questions.