fi n a n c ia l v ie w p o in t c u s to m e r v ie w p o in t in te rn a l p ro c e s s v ie w p o in t tr a in in g a n d d e v e lo p m e n t v ie w p o in t development of plants, raw material and complementary businesses commercial and tariff policy development organisational model and SW optimisationinvolvement of personnel, professional development, dialogue with stakeholders quality, environmental impact and corporate image improvement efficiency and streamlining decrease environmenta l impacts stakeholder involvement and dialogue profitability of investments made infrastructure portfolio development customer retention increase customer satisfaction improvement of image and continuous focus on reputation creating value for the company and stakeholders in the long term alignment with principles of the code of ethics streamlining costs and resources organisational structure effectiveness increase service quality and safety alignment of tariff policies complementar y business development acquisition of new customers commercial cycle improvement sense of belonging and corporate culture ensuring financial equilibrium workplace prevention and safety consolidation of services in the territory playing a leading role for the sustainable development of the local area All of the projects planned within the assigned to a manager and inserted into the bonus system for Group managers and middle managers.