In particular, Telecom Italia is actively involved in international working groups assigned by the European Commission to develop standards for establishing service levels (https://ec.europa.eu/digital-agenda/en/news/cloud-service-levelagreement-standardisation-guidelines), model contracts and a reference code of conduct (https://ec.europa.eu/digitalagenda/en/cloud-select-industry-group-code-conduct) for the suppliers of these services.