Over › roll out education and training processes to develop the competences and skills of Group personnel; › develop knowledge and skills that will help support and improve the efficiency and quality of business processes and the operating ability of people; › retain and refresh specialised technical skills in all jobs and professional roles comprising the Group’s ability to achieve results; › develop a stronger culture of safety in the workplace and in transport operations throughout the Group’s various business units; The increase on 2018 is essentially due to: larger volumes of training for refresher courses and the development of know-how and specialised technical skills; significant space given to key figures of instructors and tutors for apprentices (particularly in sales); increase in on-boarding and induction courses for recent university graduates and experts joining the Group.