Among the reasons for the improvement: strong, constructive partnerships between management and union leadership on safety formalized job planning, with special emphasis on high-energy jobs, in every organization open communication and inclusion on every job at every level the pursuit of predictive analytics as means to continue improvement of our safety record companywide use of error-avoidance tools O&R saw its third-lowest incidence rate of 1.93 in 2017, though this was above the goal of 1.5.