Customer data and insights to drive our decision-making and help simplify our customer service offerings and the way we engage with customers Open houses for the public on key projects Business customer account representatives focused on customer energy solutions Gas service representatives Customer call centers, local offices and helplines Financial assistance programs for low-income customers Online tools to help customers see how and when they use energy Staff dedicated to engage in regular dialogue Following the tour, we have maintained ongoing dialogue with customers through customer advisory panels in different regions of our service area.