DEVELOPMENT 4.1 MANAGEMENT APPROACH 20 4.2 GOVERNANCE FOR SUSTAINABLE DEVELOPMENT ISSUES 23 4.3 DEFINING MATERIALITY ISSUES 23 4.4 STAKEHOLDERS 25 4.5 PARTICIPATION IN ASSOCIATIONS AND ORGANIZATIONS 27 4.6 AWARDS - DISTINCTIONS 27 4.7 KEY CSR PERFORMANCE DATA 27 4.8 COMMITMENTS - GOALS 29 5.