http___bg.happyenergy.co.uk__D0_BF_D1_80_D0_B0_D0_B2_D0_B5_D0_BD__1.xml
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Чести условия за енергийна оценка По-долу са изложени условията, при които извършваме оценка на пригодността на вашия имот за инсталиране на мярка (и) за енергийна ефективност ("Оценка"). Вашето искане за оценка е предложение от нас да сключите договор, който е предмет на тези условия. Съгласувайки датата, на която ще се проведе оценката ("Дата на оценката"), потвърждавате, че искате да продължим с оценката въз основа на тези условия. Тези условия ще станат задължителни само за вас и нас, когато изпратим имейл или писмо, потвърждаващи подробностите за Оценката ("Потвърждение за оценка"), в който момент ще възникне договор между вас и нас. Оценката Ще се стремим да извършим оценката на датата на оценката в имота, посочен в потвърждението за оценка ("Имота"), но тази дата е само прогноза и времето не е от съществено значение за изпълнението на договора. Лицето, извършващо оценката, ще бъде служител или подизпълнител на Happy Energy Solutions Ltd. За да извършим Оценката, вие се съгласявате да: (а) ни предоставя достъп до всички области на Имота, които са задължени да извършат оценката на датата на оценката; (б) подготвя имота, така че да е готова за оценката; в) да ни предостави цялата информация, която е разумно необходима във връзка с оценката, и да гарантира, че тази информация е точна и пълна; (г) ни уведоми за всякакви структурни проблеми или дефекти в собствеността; (д) да ни уведомите, ако вашият имот е в защитена зона или е обект на ограничения за планиране; е) по всяко време ни сътрудничи, когато извършваме Оценката; ж) да гарантира, че в Имота има адекватни доставки на газ, вода и електричество и да гарантира, че при извършване на оценката имаме достъп до такива комунални услуги; и (з) ако е необходимо, да ни предоставите достъп до Вашата собственост на друга дата (нотифицирана ни писмено от нас), за да приключим оценката. След като приключим оценката, ще се постараем да ви предоставим оферта за инсталирането на мярка (и) за енергийна ефективност. Може да се наложи да получите достъп до Вашата собственост на по-късна дата, за да можем да съберем допълнителна информация и да ви предоставим оферта. Ако не е възможно да инсталирате мярка (и) за енергийна ефективност във Вашия имот, ще Ви информираме писмено. Съгласие и одобрение Вие се съгласявате да получите всички необходими съгласия преди датата на оценката. Ако сте наемател, ще получите предварителното писмено разрешение на наемодателя, за да извършим оценката и да ни предоставите копие от такова разрешение преди датата на оценката. Ако сте наемодател, трябва да получите на наемателя (ите) предварително писмено разрешение за достъп до имота, да ни предоставите копие на такова разрешение и по всяко време да се уверите, че наемателят (ите) отговарят на задълженията, посочени в клауза 1.2. Ако сте съсобственик, ще получите съгласието на съсобственика си за Оценката и ще ни предоставите копие от такова съгласие преди датата на оценката. Ние няма да бъдем задължени да извършим оценката, освен ако и докато не спазите клауза 2.1. Такси и плащане Ако не е потвърдено друго в потвърждението за оценка, оценката ще бъде извършена безплатно. Ние се съгласяваме да извършим Оценката, като приемете, че сте съгласни да спазвате задълженията, посочени в това писмо. Отговорност, ако сте потребител Тази клауза 4 важи само ако сте потребител При спазване на клауза 4.2, ако никой от нас не спази настоящото писмо, никой от нас не носи отговорност за загуби, които последната страда в резултат на това, с изключение на загубите, които са предвидима последица от неспазването на това писмо. Съгласно клауза 4.1, няма да носим отговорност за загуби, които произтичат от неспазването на настоящото писмо, включително, но не само, загуби, които попадат в следните категории: загуба на приходи или приходи, включително, но не само, всяка загуба на безвъзмездна помощ, субсидия или друго финансиране; загуба на бизнес; загуба на очаквани спестявания; загуба на данни; или загуба на време, включително, но не само, загуби, дължащи се на отнемане на работа или свободно време. Ние ще направим каквито и да било щети на Вашата собственост, причинени от нас в процеса на извършване на Оценката, при условие че: (а) Вие полагате разумни усилия, за да ни уведомите писмено за щетите в рамките на 90 дни от настъпването на такива щети; и (б) ни давате разумна възможност да компенсирате щетите, нанесени на Вашата собственост. Ние не носим отговорност за разходите за ремонт на вече съществуващи грешки или щети на Вашата собственост, които откриваме при извършването на оценката. Ние няма да носим отговорност пред вас, ако сме възпрепятствани или забавили да изпълним задълженията си от всичко, което Вие или някой, действащ от ваше име, прави или не успее да направи. Тази клауза не включва или не ограничава по какъвто и да е начин отговорността ни за: а) смърт или телесна повреда, причинена от нашата небрежност; б) измама или измамно представяне; или в) всеки друг въпрос, за който би било незаконно или незаконно да изключваме или да се опитваме да изключим нашата отговорност. Нашата отговорност, ако сте фирма Тази клауза 5 се прилага само ако сте бизнес клиент. Нищо в това писмо не ограничава или изключва нашата отговорност за: а) смърт или телесна повреда, причинена от нашата небрежност; б) измама или измамно представяне; и в) всеки друг въпрос, за който би било незаконно или незаконно да изключваме или да се опитваме да изключим нашата отговорност. При условията на клауза 5.1 при никакви обстоятелства няма да носим отговорност за вас, независимо дали по договор, деликт (включително небрежност), нарушение на законоустановеното задължение или по друг начин, възникнали във връзка с или във връзка с договора за: а) всяка загуба на печалби, продажби, бизнес или приходи; б) загуба или корупция на данни или информация; в) загуба на бизнес възможност; г) загуба на очаквани спестявания; д) загуба на репутация; или е) всяка непряка или последваща загуба. Съгласно клауза 5.1, нашата обща отговорност за всички загуби, възникващи във или във връзка с договора, независимо дали по договор, нередовност (включително небрежност), нарушение на законоустановеното задължение или по друг начин, при никакви обстоятелства не надвишава £ 10,000 , Освен ако не е изрично посочено в това писмо, ние не даваме никакви представителства, гаранции или гаранции. Всяко представяне, условие или гаранция, които биха могли да бъдат подразбиращи се или включени в това писмо със закон, обичайно право или по друг начин, са изключени в максималната разрешена от закона степен. Вашето потребителско право да анулирате Тази клауза 6 важи само ако сте потребител Ако сте потребител, имате право да анулирате договора съгласно Правилника за потребителските договори (информация, анулиране и допълнителни такси) 2013 в рамките на 14 дни без да посочите причини. Периодът на отмяна ще изтече след 14 дни от деня на сключване на договора (напр. Датата, на която ще издадем Потвърждение за оценка). Уведомление за вашето право на отказ можете да получите от местното бюро за съвети на гражданите. За да упражните правото си на анулиране, трябва да ни уведомите за решението си да анулирате Договора, като ни изпратите писмено изявление в писмен вид до екипа за обслужване на клиенти, Happy Energy Solutions Ltd, Unit 1, New Road, Perranporth, TR6 0DL или по имейл доmail@happyenergy.co.uk, Препоръчваме ви да запазите копие за документацията си. Можете да използвате формуляра за отмяна на модела, посочен в графика, но той не е задължителен. За да спазите крайния срок за анулиране, достатъчно е да изпратите съобщението си относно упражняването на правото на анулиране преди изтичането на срока за анулиране. Ако отмените Договора в рамките на периода за анулиране, ние ще Ви възстановим всички получени плащания, ще извършим възстановяване без неоправдано забавяне и не по-късно от 14 дни след деня, в който сме информирани за решението си да анулирате договора , Ние ще направим възстановяването (ако има такова) с помощта на същите начини на плащане, каквито сте използвали за първоначалната транзакция, освен ако изрично не сте се споразумели за това; Във всеки случай няма да получите никакви такси в резултат на възстановяването. Ако сте поискали от нас да започнем изпълнението на услугите по време на периода на отмяна, може да бъдете помолени да ни платите сума, която е пропорционална на извършеното до момента, в който сте ни съобщили, че сте анулирали този договор. Правото ни да отменим Ние можем да прекратим договора за оценка по всяко време, като ви предоставим 3 дни предварително писмено предизвестие. Защита на данните Съгласявате се с нас, че съхраняваме и обработваме вашите лични данни за целите на извършването на Оценката, като ви предоставяме оферта и се свързваме с вас за подобни стоки и / или услуги, които според нас може да ви интересуват. Можем също така да записваме комуникации с вас (по телефона и електронна поща) за целите на обучението или мониторинга. Други важни термини Ние няма да носим отговорност или не носим отговорност за невъзможност да изпълним или забавим изпълнението на някое от задълженията ни по тези условия, причинени от събитие извън нашия контрол. Събитие извън нашия контрол означава всяко действие или събитие извън нашия разумен контрол, включително, без ограничение, стачки, локаути или други индустриални действия от страна на трети лица, граждански размирици, бунт, инвазия, терористична атака или заплаха от терористична атака, война или не) или заплаха или подготовка за война, пожар, експлозия, буря, наводнение, земетресение, потъване, епидемия или друго природно бедствие или неуспех на обществени или частни далекосъобщителни мрежи. Ние може да прехвърлим правата и задълженията си в това писмо до друга организация, но това няма да засегне вашите права или задълженията, посочени в това писмо. Можете да прехвърлите правата си или задълженията си в това писмо само на друго лице, ако ви предоставим предварително писмено съгласие. Това споразумение е между вас и нас. Никое друго лице няма право да прилага каквото и да е от неговите условия. Всяка от клаузите в това писмо работи поотделно. Ако някой съд или съответният орган реши, че някоя от тях е незаконна, останалите клаузи остават в сила и в сила. Ако не успеем да настояваме, че изпълнявате някое от задълженията си в това писмо или ако не прилагаме нашите права срещу вас или ако ние забавим това, това няма да означава, че сме се отказали от правата си срещу вас и ще не означава, че не трябва да спазвате тези задължения. Ако се откажем от неизпълнение от Вас, ще го направим само в писмен вид и това няма да означава, че автоматично ще се откажем от всяко по-късно неизпълнение от вас. Това писмо се урежда от английското право. Вие и двамата се съгласявате да се подчините на изключителната юрисдикция на английските съдилища. С уважение, Happy Energy SolutionsLtd Тези правила (заедно с нашите условия за ползване и всички други документи, посочени в него) определят основанието, върху което всички лични данни, които събираме от вас или които ни предоставяте, ще бъдат обработвани от нас. Моля, прочетете внимателно следното, за да разберете нашите виждания и практики относно вашите лични данни и как ще се справим с тях. За целите на Закона за защита на личните данни 1998 (Закона) администраторът на данните е Happy Energy Solutions Ltd. Можем да събираме и обработваме следните данни за вас: (a) информация, която предоставяте, като попълвате формуляри на нашия сайт www.happyenergy.co.uk (нашия сайт). Това включва информация, предоставена по време на регистрацията, за да използвате нашия сайт, да поръчвате продукти, да публикувате материали или да изисквате допълнителни услуги. Може да ви поискаме и информация, когато съобщите за проблем с нашия сайт; б) информация, предоставена на други организации, в които сте предоставили съгласието си на тези организации, предаващи вашите данни на трети страни; (в) ако се свържете с нас, можем да поддържаме запис на тази кореспонденция; (г) можем също така да Ви помолим да завършите проучванията, които използваме за научни цели, въпреки че не е нужно да отговаряте на тях; и д) подробности за посещенията ви в сайта ни, включително, но не само, данни за трафика, данни за местоположението, уеб дневници и други комуникационни данни, независимо дали това се изисква за нашите собствени платежни цели или по друг начин, и ресурсите, до които имате достъп. Ние може да събираме информация за вашия компютър, включително къде е вашият IP адрес, операционна система и тип браузър, за администриране на системата и да съобщаваме обобщена информация на нашите рекламодатели. Това са статистически данни за действията и шаблоните на браузърите на нашите потребители и не идентифицират никого. Нашият сайт използва и Google Анализ, уеб услуга за анализ, предоставена от Google Inc. (Google). Google Анализ използва "бисквитки", които са текстови файлове, поставени на вашия компютър, за да помогнат на сайта да анализира как използвате нашия сайт. Информацията, генерирана от "бисквитката" за използването на уебсайта (включително вашия IP адрес), ще бъде предадена и съхранявана от Google на сървъри в САЩ. Google ще използва тази информация за целите на оценката на използването на уебсайта, съставянето на отчети за дейността на уебсайта за операторите на уебсайтове и предоставянето на други услуги, свързани с дейността на уебсайта и използването на интернет. Google може също да прехвърли тази информация на трети страни, когато това се изисква от закона, или когато такива трети страни обработват информацията от името на Google. Google няма да свърже вашия IP адрес с други данни, съхранявани от Google. Менюто "Помощ" в лентата с менюта на повечето браузъри ще ви информира как да предотвратите браузъра си да приема нови бисквитки, как браузърът да ви уведомява, когато получавате нова "бисквитка" и как да деактивирате "бисквитките". Можете също така да деактивирате или изтривате подобни данни, използвани от добавки в браузърите, като "бисквитки" с Flash, като промените настройките на добавката или посетите уеб сайта на производителя. Тъй като "бисквитките" ви позволяват да се възползвате от някои от основните функции на уебсайта, препоръчваме ви да ги включите. Например, ако блокирате или по друг начин отхвърлите "бисквитките", няма да можете да правите запитване или да изпратите лични данни онлайн. Ако оставите "бисквитките" включен, не забравяйте да се подпишете, когато приключите с използването на споделен компютър. За да спазим новите правила, използваме система за класифициране на различните видове "бисквитки", които използваме на нашия сайт или които могат да бъдат премахнати от трети страни чрез нашите уебсайтове. Класификацията е разработена от Международната търговска камара в Обединеното кралство и обяснява повече кои бисквитки използваме, защо ги използваме и функционалността, която ще загубите, ако решите, че не искате да ги имате на устройството си. 5.1 "Бисквитките" са текстови файлове, съдържащи малко количество информация, които се изтеглят на вашия персонален компютър, мобилно устройство или друго устройство, когато посещавате уеб сайт. След това "бисквитките" се изпращат на уебсайта за произход при всяко следващо посещение или на друг уебсайт, който разпознава тази "бисквитка". "Бисквитките" са полезни, защото позволяват на уебсайта да разпознава устройството на потребителя. Постоянни "бисквитки" - тези "бисквитки" остават на устройството на потребителя за периода от време, посочен в "бисквитката". Те се активират всеки път, когато потребителят посети уебсайта, създал тази конкретна "бисквитка". 5.3 бисквитки за сесии - тези "бисквитки" позволяват на операторите на уебсайтове да свързват действията на потребител по време на сесия на браузър. Сесията на браузъра започва, когато потребителят отвори прозореца на браузъра и завърши, когато затвори прозореца на браузъра. Бисквитките за сесии се създават временно. След като затворите браузъра, всички бисквитки на сесии се изтриват. 5.4 "Бисквитките" правят много различни задания, като например да ви позволи ефективно да навигирате между страниците, да запомните предпочитанията си и по принцип да подобрите практическата работа на потребителите. Те също така могат да помогнат да се гарантира, че рекламите, които виждате онлайн, са по-подходящи за вас и вашите интереси. Повече информация за бисквитките можете да намерите на www.allaboutcookies.org и www.youronlinechoices.eu. Списъкът с всички бисквитки, използвани в уебсайта по категории, е изложен по-долу. Строго необходими бисквитки Тези "бисквитки" позволяват услугите, за които сте поискали специално. За тези типове "бисквитки", които са абсолютно необходими, не се изисква съгласие. Тези "бисквитки" са от съществено значение, за да можете да се движите в сайта и да използвате неговите функции, като например достъп до защитени зони на сайта. Без тези услуги за бисквитки, които може да сте поискали, като кошници за пазаруване или електронно плащане, не могат да бъдат предоставени. 6.3 "бисквитки" за ефективност Тези "бисквитки" събират анонимна информация на посетените страници. С използването на сайта приемате, че можем да поставим тези типове "бисквитки" на вашето устройство. Тези "бисквитки" събират информация за това, как посетителите използват сайта, например кои страници най-често посещават посетителите и дали получават съобщения за грешки от уеб страници. Тези "бисквитки" не събират информация, която идентифицира посетител. Цялата информация, която тези бисквитки събират, се агрегира и следователно е анонимна. Използва се само за подобряване на начина на функциониране на сайта. 6.5 функционални "бисквитки". Тези "бисквитки" помнят изборите, които правите, за да подобрите практическата си работа. С използването на сайта приемате, че можем да поставим тези типове "бисквитки" на вашето устройство. Тези "бисквитки" позволяват на сайта да запомни направените от вас решения (като вашето потребителско име, език или региона, в който се намирате) и да предоставя подобрени, по-лични функции. Тези "бисквитки" могат да се използват и за запомняне на промените, направени в размера на текста, шрифтовете и други части от уеб страниците, които можете да персонализирате. Те също така могат да се използват за предоставяне на услуги, които сте поискали, като гледане на видеоклип или коментиране на блог. Информацията, която тези бисквитки събират, може да бъде анонимна и те не могат да проследяват активността ви на сърфиране в други уебсайтове. 6.6 "бисквитки" за насочване или рекламиране Тези "бисквитки" събират информация за навиците ви за сърфиране, за да се направи реклама, която е от значение за вас и вашите интереси. Тези "бисквитки" се използват за предоставяне на реклами, които са по-подходящи за вас и вашите интереси. Те се използват и за ограничаване на броя пъти, които виждате реклама, както и за измерване на ефективността на рекламната кампания. Те обикновено се поставят от рекламни мрежи с наше разрешение. Те помнят, че сте посетили уебсайт и тази информация се споделя с други организации като рекламодатели. Доста често бисквитките за насочване или рекламиране ще бъдат свързани с функционалността на сайта, предоставена от другата организация. Ръководство за поведенческа реклама и онлайн поверителност е създадено от интернет рекламната индустрия, която може да бъде намерена на www.youronlinechoices.eu. Ръководството съдържа обяснение на схемата за саморегулиране на IAB, за да ви позволи по-голям контрол върху рекламата, която виждате. Данните, които събираме от вас, могат да бъдат прехвърлени и съхранявани в местоназначение извън Европейското икономическо пространство (ЕИП). Може да се обработва и от персонал, работещ извън ЕИП, който работи за нас или за един от нашите доставчици. Такъв персонал може да е ангажиран, наред с други неща, с изпълнението на вашата поръчка, обработката на вашите данни за плащане и предоставянето на услуги за поддръжка. С изпращането на вашите лични данни, вие се съгласявате с това прехвърляне, съхранение или обработка. Ще предприемем всички необходими стъпки, за да сме сигурни, че данните ви се третират правилно и в съответствие с тази политика за поверителност. Цялата информация, която ни предоставяте, се съхранява на нашите защитени сървъри. Където ви дадохме (или сте избрали) парола, която ви позволява да осъществявате достъп до определени части от нашия сайт, вие сте отговорни за запазването на тази парола като поверителна. Моля ви да не споделяте парола с никого. За съжаление предаването на информация по интернет не е напълно защитено. Въпреки че ще направим всичко възможно, за да защитим вашите лични данни, не можем да гарантираме сигурността на данните, предавани на нашия сайт; всяко предаване е на ваш собствен риск. След като получим информацията ви, ще използваме стриктни процедури и функции за сигурност, за да се опитаме да предотвратим неоторизиран достъп. Ние използваме информацията за вас по следните начини: (a) да гарантираме, че съдържанието от нашия сайт е представено по най-ефективния начин за вас и за вашия компютър; (б) да ви предоставим информация, продукти или услуги, които вие поискате от нас или които смятаме, че може да ви интересуват, когато сте се съгласили да се свържете с тях за такива цели; (в) да изпълняваме задълженията си, произтичащи от договори, сключени между вас и нас; и (г) да ви уведомяваме за промени в нашата услуга. Ние също може да използваме вашите данни или да разрешим на трети страни да използват вашите данни, за да ви предоставят информация за стоки и услуги, които могат да ви представляват интерес и ние или те може да се свържем с вас по пощата или по телефона. Ако сте съществуващ клиент, ние ще се свържем с вас само по електронен път (електронна поща или SMS) с информация за стоки и услуги, подобни на тези, които са били предмет на предишна продажба на вас. Ако сте нов потребител и когато разрешаваме на трети страни да използват вашите данни, ние (или те) ще се свържем с вас по електронен път само ако сте се съгласили с това. 9.5 Ако не искате да използваме вашите данни по този начин или да предадем вашите данни на трети страни за маркетингови цели, моля, уведомете ни на mail@happyenergy.co.uk. Можем да разкрием вашата лична информация на трети страни: (а) в случай, че продаваме или купуваме някоя бизнес или активи, в който случай можем да разкрием личните ви данни на бъдещия продавач или купувач на такава фирма или активи; или (б) ако сме задължени да разкриваме или да споделяме вашите лични данни, за да се съобразим с някакво правно задължение или за да приложим или приложим нашите условия на ползване и други споразумения; или в) защита на правата, имуществото или безопасността на Happy Energy Solutions Ltd, нашите клиенти или други. Това включва обмен на информация с други компании и организации с цел защита на измамите и намаляване на кредитния риск. Имате право да ни поискате да не обработвате вашите лични данни за маркетингови цели. Обикновено ще Ви информираме (преди да съберем данните ви), ако възнамеряваме да използваме вашите данни за такива цели или ако възнамеряваме да разкрием вашата информация на трета страна за такива цели. Можете да упражните правото си да предотвратите подобна обработка, като проверите някои полета на формулярите, които използваме, за да събирате данните си. Можете също така да упражнявате правото по всяко време, като се свържете с нас на mail@happyenergy.co.uk. Нашият сайт може от време на време да съдържа връзки към и от уеб сайтовете на нашите партньорски мрежи, рекламодатели и филиали. Ако следвате връзка към някой от тези уебсайтове, имайте предвид, че тези уебсайтове имат свои собствени правила за поверителност и че не приемаме никаква отговорност или отговорност за тези правила. Моля, проверете тези правила, преди да изпратите лични данни на тези уебсайтове. Законът ви дава право на достъп до информация, която се води за вас. Вашето право на достъп може да се упражнява в съответствие със закона. Всяко искане за достъп може да бъде предмет на такса от £ 10, за да покрие разходите ни, като Ви предостави подробности за информацията, която държим за Вас. Всички промени, които можем да направим в нашата политика за поверителност в бъдеще, ще бъдат публикувани на тази страница и, където е уместно, ще ви бъдат съобщени по електронна поща. Въпросите, коментарите и исканията относно тази политика за поверителност са добре дошли и трябва да бъдат адресирани до неяmail@happyenergy.co.uk. Моля, кликнете върху връзката по-долу, за да прочетете правилата ни за защита на данните: Честита политика за качество на енергията "Happy Energy Solutions Ltd" ("Организацията") има за цел да осигури на клиентите си своевременно и в рамките на бюджета продукти без дефекти. Организацията поддържа система за управление на качеството, която е придобила сертификат BS EN ISO 9001: 2008, включително аспекти, специфични за осигуряването на финансиране и управление за инсталиране на енергоспестяващи надстройки в търговски и битови помещения. Ръководството се ангажира да: Ръководството има непрекъснат ангажимент да: Структурата на Системата за управление на качеството е дефинирана в това ръководство за качество. Целият персонал разбира изискванията на тази Политика за качество и спазва съдържанието на Ръководството за качество. Организацията спазва всички съответни законови и регулаторни изисквания. Организацията непрекъснато следи качеството на изпълнението си и прилага подобрения, когато е уместно. Политиката за качество редовно се преразглежда, за да се гарантира нейната постоянна пригодност. Тази политика се съобщава на всички служители, доставчици и подизпълнители и се предоставя на разположение на обществеността. Честита енергийна политика за околната среда Happy Energy Solutions Ltd ("Организацията") признава значението на опазването на околната среда и се ангажира да управлява дейността си отговорно и в съответствие с всички законови изисквания, свързани с предоставянето на финансиране, финансиране и управление за инсталиране на енергоспестяващи домашни имоти. Декларираната от организацията политика е да работи и поддържа добри отношения с всички регулаторни органи. Целта на организацията е да изпълни всички разумно приложими мерки за посрещане, превишаване или развитие на всички необходими или желани изисквания и непрекъснато подобряване на екологичните постижения чрез прилагане на следното: Политиката за качество редовно се преразглежда, за да се гарантира нейната постоянна пригодност. Тази политика се съобщава на всички служители, доставчици и подизпълнители и се предоставя на разположение на обществеността. Въведение Happy Energy признава, че всеки има права по отношение на това как се обработва личната им информация. Поверителният характер на личните данни на нашите служители, клиенти и доставчици е от първостепенно значение и компанията признава необходимостта от обработка на дейности, при които събираме, съхраняваме и обработваме лична информация по подходящ и законосъобразен начин. Ето защо Happy Energy ще спазва разпоредбите на Закона за защита на данните 1998 (Законът) и всички последващи разпоредби. Ръководният екип на компанията ще предприеме стъпки, доколкото е разумно приложимо, за да гарантира, че основните осем принципа, очертани в рамките на закона, са въведени и приложени във всички процеси и дейности, за които компанията ще държи лични данни. Управителният екип ще гарантира, че се извършва адекватно разработване за защита на целия софтуер и последващата документация, използвана за записването на лична информация. Всички служители, работещи с информацията, ще бъдат подходящо обучени и информирани за необходимите процеси за обработка на такава информация и ще бъде осигурен адекватен надзор на всички нива. По-конкретно Happy Energy ще поддържа по всяко време подходящото ниво на регистрация в Службата на комисаря по информацията и ще си сътрудничи по всякакъв начин с последващи указания и инструкции. Работните програми на Happy Energy ще бъдат; доколкото това е разумно осъществимо, да приеме осемте основни принципа на закона. Принципи за защита на данните Всеки, който обработва лични данни от името на Happy Energy, трябва да спазва тези 8 приложими принципи на добра практика. Личните данни трябва да бъдат: Поддържане на сигурността на данните Като гарантираме поверителност, почтеност и достъпност от личните данни, съхранявани от Happy Energy, ще поддържаме сигурността на данните: Обработка в съответствие с правата на потребителите Happy Energy ще гарантира, че данните се обработват в съответствие с правата на потребителите. Клиентите имат право да: Практически Action Дружеството ще предприеме следните практически стъпки, за да осигури спазването на закона: Преглед на политиката Тези правила ще бъдат редовно преразглеждани при необходимост (на интервали от минимум една година). При извършването на прегледите на политиките ще се обърне необходимото внимание на следното: Ръководство - Всяко ново ръководство или законодателство ще бъде преразгледано по отношение на въздействието и въвеждането му в съществуващи и предлагани процеси. Организация - Преглед на организацията на компанията, включително промени, за да се гарантира, че отговорностите за защита на данните са ясно дефинирани по всяко време за всички служители на всяко ниво. контрол - Гарантиране, че изискванията за защита на данните се прилагат в цялата компания от всички служители и че обучението се провежда редовно в подкрепа на тези стандарти. Мониторинг и преглед - На всички служители ще бъде предоставено копие от политиката за защита на данните при привличането им към компанията и ще бъдат подчертани техните индивидуални отговорности. Ще се извършват редовни проверки и одити, за да се гарантира, че политиката се спазва. Управление на защитата на данни Тази политика се преглежда от главния изпълнителен директор ежегодно в консултация с мениджърите на Happy Energy. Главният изпълнителен директор носи цялостната отговорност за изпълнението на тази политика и управителният съвет ще гарантира наличието на достатъчно финансови средства за подкрепа на политиката. За да се постигнат целите и целите на политиката, тези въпроси ще бъдат редовно насочени към ръководството на компанията по време на заседанията на ръководството и на борда. Служителите не трябва да имат никакво съмнение, че дружеството ще прилага дисциплинарни процедури на всеки служител, който нарушава политиката на компанията за защита на данните. Това включва всички специфични процеси и системи на работа, инструкции, обучение и процедури, предвидени за защита на информацията, държана като част от дейността на компанията. Тази политика трябва да се чете във връзка с комуникационната политика и политиката за сигурност на Happy Energy.
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Happy Energy Assessment Terms The following sets out the terms on which we carry out an assessment of the suitability of your property for the installation of energy efficiency measure(s) (the “Assessment”). Your request for an Assessment is an offer by you to us to enter into a contract subject to these terms. By agreeing a date on which the Assessment will take place (the “Assessment Date”) you confirm that you would like us to proceed with the Assessment on the basis of these terms. These terms will only become binding on you and us when we issue an email or letter confirming the details of the Assessment (the “Assessment Confirmation”), at which point a contract will come into existence between you and us. The Assessment 1.1 We shall endeavour to perform the Assessment on the Assessment Date at the property identified on the Assessment Confirmation (the “Property”), but this date shall be an estimate only and time shall not be of the essence for performance of the contract. The person carrying out the Assessment will either be an employee or sub-contractor of Happy Energy Solutions Ltd. 1.2 In order for us to perform the Assessment, you agree to: (a) provide us with access to all areas of the Property that are required to perform the Assessment on the Assessment Date; (b) prepare the Property so that it is ready for the Assessment; (c) provide us with all information that is reasonably required in relation to the Assessment and ensure that such information is accurate and complete; (d) notify us of any structural issues or defects at the Property; (e) notify us if your Property is in a conservation area or is subject to any planning restrictions; (f) at all times co-operate with us when we perform the Assessment; (g) ensure that there is adequate gas, water and electricity supplies at the Property and ensure that we have access to such utilities when performing the Assessment; and (h) if necessary, provide us with access to your Property on a further date (notified to you in writing by us) in order for us to finalise the Assessment. 1.3 After completing the Assessment, we will endeavour to provide you with a quotation for the installation of energy efficiency measure(s). We may need to access your Property on a further date in order for us to gather additional information and provide you with a quotation. If it is not be possible to install energy efficiency measure(s) at your Property we shall inform you in writing. Consents and Approval 2.1 You agree to obtain all the necessary consents before the Assessment Date. If you are a tenant, you shall obtain the landlord’s prior written permission for us to carry out the assessment and provide us with a copy of such permission before the Assessment Date. If you are a landlord, you shall obtain the tenant(s) prior written permission for us to access the Property, provide us with a copy of such permission and at all times ensure that the tenant(s) comply with the obligations set out at clause 1.2. If you are a co-owner, you shall obtain your co-owner’s consent to the Assessment and provide us with a copy of such consent before the Assessment Date. 2.2 We shall not be obliged to perform the Assessment unless and until you have complied with clause 2.1. Charges and payment Unless confirmed otherwise in the Assessment Confirmation, the Assessment will be performed free of charge. We agree to perform the Assessment in consideration of you agreeing to comply with the obligations set out in this letter. Liability if you are a consumer This clause 4 only applies if you are a consumer 4.1 Subject to clause 4.2, if either of us fails to comply with this letter, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with this letter. 4.2 Subject to clause 4.1, we shall not be responsible for losses that result from our failure to comply with this letter including, but not limited to, losses that fall into the following categories: loss of income or revenue including, but not limited to, any loss of grant, subsidy or other funding; loss of business; loss of anticipated savings; loss of data; or any waste of time including, but not limited to, any losses due to taking time off work or holiday time. 4.3 We will make good any damage to your Property caused by us in the course of performing the Assessment provided that: (a) you use reasonable efforts to notify us in writing of the damage within 90 days of such damage coming to your attention; and (b) you give us reasonable opportunity to make good any damage caused to your Property. 4.4 We are not responsible for the cost of repairing any pre-existing faults or damage to your Property that we discover in the course of performing the Assessment. 4.5 We will not be liable to you if we are prevented or delayed from complying with our obligations by anything you or anyone acting on your behalf does or fails to do. 4.6 This clause does not include or limit in any way our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability. Our liability if you are a business This clause 5 only applies if you are a business customer. 5.1 Nothing in this letter limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; and (c) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability. 5.2 Subject to clause 5.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract for: (a) any loss of profits, sales, business, or revenue; (b) loss or corruption of data or information; (c) loss of business opportunity; (d) loss of anticipated savings; (e) loss of goodwill; or (f) any indirect or consequential loss. 5.3 Subject to clause 5.1, our total liability to you in respect of all losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £10,000. 5.4 Except as expressly stated in this letter, we do not give any representation, warranties or undertakings. Any representation, condition or warranty which might be implied or incorporated into this letter by statute, common law or otherwise is excluded to the fullest extent permitted by law. Your consumer right to cancel This clause 6 only applies if you are a consumer 6.1 If you are a consumer, you have a right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract (e.g. the date we issue an Assessment Confirmation). Advice about your right to cancel is available from your local Citizens’ Advice Bureau. 6.2 To exercise the right to cancel, you must inform us of your decision to cancel the Contract by sending a clear statement to us in writing by post to the Customer Services Team, Happy Energy Solutions Ltd, Unit 1, New Road, Perranporth, TR6 0DL or by email to mail@happyenergy.co.uk. We suggest that you keep a copy for your records. You may use the model cancellation form set out in the Schedule, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 6.3 If you cancel the Contract within the cancellation period, we will reimburse to you any payments received, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the contract. We will make the reimbursement (if any) using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. 6.4 If you requested us to begin the performance of the services during the cancellation period, you may be asked to pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract. Our right to cancel We may cancel the contract for an Assessment at any time on providing you with 3 days prior written notice. Data protection 8.1 You consent to us holding and processing your personal data for the purpose of undertaking the Assessment, providing you with a quotation and contacting you about similar goods and/or services that we believe may be of interest to you. 8.2 We may also record communications with you (via telephone and email) for training or monitoring purposes. Other important terms 9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an event outside our control. An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. 9.2 We may transfer our rights and obligations in this letter to another organisation, but this will not affect your rights or our obligations set out in this letter. 9.3 You may only transfer your rights or your obligations in this letter to another person if we provide you with prior consent in writing. 9.4 This agreement is between you and us. No other person shall have any rights to enforce any of its terms. 9.5 Each clause in this letter operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. 9.6 If we fail to insist that you perform any of your obligations in this letter, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 9.7 This letter is governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. Yours faithfully, ………………………………………………………. Happy Energy SolutionsLtd PRIVACY POLICY BACKGROUND: Happy Energy Solutions Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, happyenergy.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately. Definitions and Interpretation In this Policy the following terms shall have the following meanings: “Account” means an account required to access and/or use certain areas and features of Our Site; “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; Information About Us Our Site is owned and operated by Happy Energy Solutions Limited, a Limited Company registered in England under company number 08487950. Registered address: Lowin House, Tregolls Road, Truro, TR1 2NA Data Protection Officer: Patrick Bradley Email address: hello@happyenergy.co.uk Telephone number: 01872 574900 Postal Address: Unit 1, New Road, Perranporth, Cornwall, TR6 0DL What Does This Policy Cover? This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. What is Personal Data? Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. What Are My Rights? Under the GDPR, you have the following rights, which we will always work to uphold: a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15. b) The right to access the personal data we hold about you. Part 13 will tell you how to do this. c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more. d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more. e) The right to restrict (i.e. prevent) the processing of your personal data. f) The right to object to us using your personal data for a particular purpose or purposes. g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, you can ask us for a copy of that personal data to re-use with another service or business in many cases. h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way. For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about [our] OR [my] use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. What Data Do We Collect? Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies: • Name; • Date of birth; • Gender; • Address; • Contact information such as email addresses, and telephone numbers • Financial information; • IP address; • Web browser type and version; • Operating system; • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to; How Do You Use My Personal Data? Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes: • Providing and managing your access to Our Site; • Personalising and tailoring your experience on Our Site; • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you. • Personalising and tailoring our products and services for you. • Communicating with you. This may include responding to emails or calls from you. • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by following the automatic unsubscribe link on emails). • Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience. • Progressing Grant Applications With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone and post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. How Long Will You Keep My Personal Data? We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be retained for 7 years, or if a guarantee has been provided that is longer than 7 year, your data will be retained for the length of the guarantee period. The periods for retention will be determined on the following basis; • Its retention will be determined by organisations funding and monitoring our grants; • Its retention will be determined in matching the lifetime of the guarantee provided • Its retention will be determined by the project undertaken by Happy Energy Solutions Limited. How and Where Do You Store or Transfer My Personal Data? We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows. Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission. Please contact us using the details below in Part 15 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following: • Our IT Manager continuously reviews the data security and integrity of our IT installations including computers, telephony, servers, firewalls etc. Do You Share My Personal Data? We may share your personal data with other companies in our group to supply products and services on our behalf. This includes subsidiaries our holding company and its subsidiaries. We may sometimes contract with the following third parties to supply products and services on our behalf. These may include surveys, installations, payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold. If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9. If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 9. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. How Can I Control My Personal Data? 11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details. 11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving. Can I Withhold Information? You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. You may restrict our use of Cookies. For more information, see Part 14. How Can I Access My Personal Data? If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress. How Do You Use Cookies? Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. All Cookies used by and on Our Site are used in accordance with current Cookie Law. Before Cookies are placed on your computer or device, you will be shown a pop up title bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. The following first-party Cookies may be placed on your computer or device: Name of Cookie Purpose Strictly Necessary Session (Transient) cookies These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user. Yes Persistent (Permanent/Stored) cookies These cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site. No Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through it. The analytics service(s) used by Our Site uses Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you. The analytics service(s) used by Our Site use(s) the following Cookies: Name of Cookie First / Third Party Provider Purpose _ga First Google Used to distinguish users. _gid First Google Used to distinguish users. _gat First Google Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_ AMPT_TOKEN First Google Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. _gac __utma First Google Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. __utmt First Google Used to throttle request rate. __utmb First Google Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. __utmc First Google Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. __utmz First Google Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. __utmv First Google Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. __utmx First Google Used to determine a user’s inclusion in an experiment. __utmxx First Google Used to determine the expiry of experiments a user has been included in. _gaexp First Google Used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in. In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings. How Do I Contact You? To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Patrick Bradley) Email address: hello@happyenergy.co.uk Telephone number: 01872 574 900 Postal Address: Happy Energy Solutions Ltd Unit 1 New Road Perranporth Cornwall TR6 0DL Changes to this Privacy Policy We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. Happy Energy Quality Policy Happy Energy Solutions Ltd (the ‘Organisation’) aims to provide defect free products to its customers on time and within budget. The Organisation operates a Quality Management System that has gained BS EN ISO 9001 : 2008 certification, including aspects specific to providing funding and management for the installation of energy saving upgrade works in commercial and domestic properties. The management is committed to: The management has a continuing commitment to: The structure of the Quality Management System is defined in this Quality Manual. All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Manual. The Organisation complies with all relevant statutory and regulatory requirements. The Organisation constantly monitors its quality performance and implements improvements when appropriate. This Quality Policy is regularly reviewed in order to ensure its continuing suitability. This Policy is communicated to all employees, suppliers and sub-contractors and is made available to the public. Happy Energy Environmental Policy Happy Energy Solutions Ltd (the ‘Organisation’) recognises the importance of environmental protection and is committed to operating its business responsibly and in compliance with all legal requirements relating to providing funding, financing and management for the installation of energy saving upgrade works in commercial and domestic properties. It is the Organisation’s declared policy to operate with and to maintain good relations with all regulatory bodies. It is the Organisation’s objective to carry out all measures reasonably practicable to meet, exceed or develop all necessary or desirable requirements and to continually improve environmental performance through the implementation of the following: This Quality Policy is regularly reviewed in order to ensure its continuing suitability. This Policy is communicated to all employees, suppliers and sub-contractors and is made available to the public. 1 Introduction This Policy sets out the obligations of Happy Energy Solutions Ltd, a company registered in England and Wales under number 08487950,whose registered office is atLowin House, Tregolls Road, Truro, Cornwall, TR1 2NA(“the Company”) regarding data protection and the rights of customers and business contacts (“data subjects”) in respect of their personal data under EU Regulation 2016/679 General Data Protection Regulation (“GDPR”). The GDPR defines “personal data” as any information relating to an identified or identifiable natural person (a “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. This Policy sets the Company’s obligations regarding the collection, processing, transfer, storage, and disposal of personal data. The procedures and principles set out herein must be followed at all times by the Company, its employees, agents, contractors, or other parties working on behalf of the Company. The Company is committed not only to the letter of the law, but also to the spirit of the law and places high importance on the correct, lawful, and fair handling of all personal data, respecting the legal rights, privacy, and trust of all individuals with whom it deals. 2 The Data Protection Principles This Policy aims to ensure compliance with the GDPR. The GDPR sets out the following principles with which any party handling personal data must comply. All personal data must be: 2.1 Processed lawfully, fairly, and in a transparent manner in relation to the data subject. 2.2 Collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes. Further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes. 2.3 Adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed. 2.4 Accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which it is processed, is erased, or rectified without delay. 2.5 Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. Personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of the data subject. 2.6 Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures. 3 The Rights of Data Subjects The GDPR sets out the following rights applicable to data subjects (please refer to the parts of this policy indicated for further details): 3.1 The right to be informed (Part 12). 3.2 The right of access (Part 13); 3.3 The right to rectification (Part 14); 3.4 The right to erasure (also known as the ‘right to be forgotten’) (Part 15); 3.5 The right to restrict processing (Part 16); 3.6 The right to data portability (Part 17); 3.7 The right to object (Part 18); and 3.8 Rights with respect to automated decision-making and profiling (Parts 19 and 20). 4 Lawful, Fair, and Transparent Data Processing 4.1 The GDPR seeks to ensure that personal data is processed lawfully, fairly, and transparently, without adversely affecting the rights of the data subject. The GDPR states that processing of personal data shall be lawful if at least one of the following applies: 4.1.1 The data subject has given consent to the processing of their personal data for one or more specific purposes; 4.1.2 The processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract with them; 4.1.3 The processing is necessary for compliance with a legal obligation to which the data controller is subject; 4.1.4 The processing is necessary to protect the vital interests of the data subject or of another natural person; 4.1.5 The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller; or 4.1.6 The processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. 4.2 If the personal data in question is “special category data” (also known as “sensitive personal data”) (for example, data concerning the data subject’s race, ethnicity, politics, religion, trade union membership, genetics, biometrics (if used for ID purposes), health, sex life, or sexual orientation), at least one of the following conditions must be met: 4.2.1 The data subject has given their explicit consent to the processing of such data for one or more specified purposes (unless EU or EU Member State law prohibits them from doing so); 4.2.2 The processing is necessary for the purpose of carrying out the obligations and exercising specific rights of the data controller or of the data subject in the field of employment, social security, and social protection law (insofar as it is authorised by EU or EU Member State law or a collective agreement pursuant to EU Member State law which provides for appropriate safeguards for the fundamental rights and interests of the data subject); 4.2.3 The processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent; 4.2.4 The data controller is a foundation, association, or other non-profit body with a political, philosophical, religious, or trade union aim, and the processing is carried out in the course of its legitimate activities, provided that the processing relates solely to the members or former members of that body or to persons who have regular contact with it in connection with its purposes and that the personal data is not disclosed outside the body without the consent of the data subjects; 4.2.5 The processing relates to personal data which is clearly made public by the data subject; 4.2.6 The processing is necessary for the conduct of legal claims or whenever courts are acting in their judicial capacity; 4.2.7 The processing is necessary for substantial public interest reasons, on the basis of EU or EU Member State law which shall be proportionate to the aim pursued, shall respect the essence of the right to data protection, and shall provide for suitable and specific measures to safeguard the fundamental rights and interests of the data subject; 4.2.8 The processing is necessary for the purposes of preventative or occupational medicine, for the assessment of the working capacity of an employee, for medical diagnosis, for the provision of health or social care or treatment, or the management of health or social care systems or services on the basis of EU or EU Member State law or pursuant to a contract with a health professional, subject to the conditions and safeguards referred to in Article 9(3) of the GDPR; 4.2.9 The processing is necessary for public interest reasons in the area of public health, for example, protecting against serious cross-border threats to health or ensuring high standards of quality and safety of health care and of medicinal products or medical devices, on the basis of EU or EU Member State law which provides for suitable and specific measures to safeguard the rights and freedoms of the data subject (in particular, professional secrecy); or 4.2.10 The processing is necessary for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes in accordance with Article 89(1) of the GDPR based on EU or EU Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection, and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject. 5 Specified, Explicit, and Legitimate Purposes 5.1 The Company collects and processes the personal data set out in Part 21 of this Policy. This includes: 5.1.1 Personal data collected directly from data subjects; and 5.1.2 Personal data obtained from third parties. 5.2 The Company only collects, processes, and holds personal data for the specific purposes set out in Part 21 of this Policy (or for other purposes expressly permitted by the GDPR). 5.3 Data subjects are kept informed at all times of the purpose or purposes for which the Company uses their personal data. Please refer to Part 12 for more information on keeping data subjects informed. 6 Adequate, Relevant, and Limited Data Processing The Company will only collect and process personal data for and to the extent necessary for the specific purpose or purposes of which data subjects have been informed (or will be informed) as under Part 5, above, and as set out in Part 21, below. 7 Accuracy of Data and Keeping Data Up-to-Date 7.1 The Company shall ensure that all personal data collected, processed, and held by it is kept accurate and up-to-date. This includes, but is not limited to, the rectification of personal data at the request of a data subject, as set out in Part 14, below. 7.2 The accuracy of personal data shall be checked when it is collected and at regularintervals thereafter. If any personal data is found to be inaccurate or out-of-date, all reasonable steps will be taken without delay to amend or erase that data, as appropriate. 8 Data Retention 8.1 The Company shall not keep personal data for any longer than is necessary in light of the purpose or purposes for which that personal data was originally collected, held, and processed. 8.2 When personal data is no longer required, all reasonable steps will be taken to erase or otherwise dispose of it without delay. 8.3 For full details of the Company’s approach to data retention, including retention periods for specific personal data types held by the Company, please refer to our Data Retention Policy. 9 Secure Processing The Company shall ensure that all personal data collected, held, and processed is kept secure and protected against unauthorised or unlawful processing and against accidental loss, destruction, or damage. Further details of the technical and organisational measures which shall be taken are provided in Parts 22 to 27 of this Policy. 10 Accountability and Record-Keeping 10.1 The Company’s Data Protection Officer is Patrick Bradley who can be contacted at Unit 1, New Road, Perranporth, Cornwall, TR6 0DL. 10.2 The Data Protection Officer shall be responsible for overseeing the implementation of this Policy and for monitoring compliance with this Policy, the Company’s other data protection-related policies, and with the GDPR and other applicable data protection legislation. 10.3 The Company shall keep written internal records of all personal data collection, holding, and processing, which shall incorporate the following information: 10.3.1 The name and details of the Company, its Data Protection Officer, and any applicable third-party data processors; 10.3.2 The purposes for which the Company collects, holds, and processes personal data; 10.3.3 Details of the categories of personal data collected, held, and processed by the Company, and the categories of data subject to which that personal data relates; 10.3.4 Details of any transfers of personal data to non-EEA countries including all mechanisms and security safeguards; 10.3.5 Details of how long personal data will be retained by the Company (please refer to the Company’s Data Retention Policy); and 10.3.6 Detailed descriptions of all technical and organisational measures taken by the Company to ensure the security of personal data. 11 Data Protection Impact Assessments 11.1 The Company shall carry out Data Protection Impact Assessments for any and all new projects and/or new uses of personal data which involve the use of new technologies and the processing involved is likely to result in a high risk to the rights and freedoms of data subjects under the GDPR. 11.2 Data Protection Impact Assessments shall be overseen by the Data Protection Officer and shall address the following: 11.2.1 The type(s) of personal data that will be collected, held, and processed; 11.2.2 The purpose(s) for which personal data is to be used; 11.2.3 The Company’s objectives; 11.2.4 How personal data is to be used; 11.2.5 The parties (internal and/or external) who are to be consulted; 11.2.6 The necessity and proportionality of the data processing with respect to the purpose(s) for which it is being processed; 11.2.7 Risks posed to data subjects; 11.2.8 Risks posed both within and to the Company; and 11.2.9 Proposed measures to minimise and handle identified risks. 12 Keeping Data Subjects Informed 12.1 The Company shall provide the information set out in Part 12.2 to every data subject: 12.1.1 Where personal data is collected directly from data subjects, those data subjects will be informed of its purpose at the time of collection; and 12.1.2 Where personal data is obtained from a third party, the relevant data subjects will be informed of its purpose: 12.2 The following information shall be provided: 12.2.3 Where applicable, the legitimate interests upon which the Company is justifying its collection and processing of the personal data; 12.2.4 Where the personal data is not obtained directly from the data subject, the categories of personal data collected and processed; 12.2.5 Where the personal data is to be transferred to one or more third parties, details of those parties; 12.2.6 Where the personal data is to be transferred to a third party that is located outside of the European Economic Area (the “EEA”), details of that transfer, including but not limited to the safeguards in place (see Part 28 of this Policy for further details); 12.2.7 Details of data retention; 12.2.8 Details of the data subject’s rights under the GDPR; 12.2.9 Details of the data subject’s right to withdraw their consent to the Company’s processing of their personal data at any time; 12.2.10Details of the data subject’s right to complain to the Information Commissioner’s Office (the “supervisory authority” under the GDPR); 12.2.11Where applicable, details of any legal or contractual requirement or obligation necessitating the collection and processing of the personal data and details of any consequences of failing to provide it; and 12.2.12Details of any automated decision-making or profiling that will take place using the personal data, including information on how decisions will be made, the significance of those decisions, and any consequences. 13 Data Subject Access 13.1 Data subjects may make subject access requests (“SARs”) at any time to find out more about the personal data which the Company holds about them, what it is doing with that personal data, and why. 13.2 Employees wishing to make a SAR should do using a Subject Access Request Form, sending the form to the Company’s Data Protection Officer at Unit 1, New Road, Perranporth, Cornwall, TR6 0DL. 13.3 Responses to SARs shall normally be made within one month of receipt, however this may be extended by up to two months if the SAR is complex and/or numerous requests are made. If such additional time is required, the data subject shall be informed. 13.4 All SARs received shall be handled by the Company’s Data Protection Officer. 13.5 The Company does not charge a fee for the handling of normal SARs. The Company reserves the right to charge reasonable fees for additional copies of information that has already been supplied to a data subject, and for requests that are manifestly unfounded or excessive, particularly where such requests are repetitive. 14 Rectification of Personal Data 14.1 Data subjects have the right to require the Company to rectify any of their personal data that is inaccurate or incomplete. 14.2 The Company shall rectify the personal data in question, and inform the data subject of that rectification, within one month of the data subject informing the Company of the issue. The period can be extended by up to two months in the case of complex requests. If such additional time is required, the data subject shall be informed. 14.3 In the event that any affected personal data has been disclosed to third parties, those parties shall be informed of any rectification that must be made to that personal data. 15 Erasure of Personal Data 15.1 Data subjects have the right to request that the Company erases the personal data it holds about them in the following circumstances: 15.1.1 It is no longer necessary for the Company to hold that personal data with respect to the purpose(s) for which it was originally collected or processed; 15.1.2 The data subject wishes to withdraw their consent to the Company holding and processing their personal data; 15.1.3 The data subject objects to the Company holding and processing their personal data (and there is no overriding legitimate interest to allow the Company to continue doing so) (see Part 18 of this Policy for further details concerning the right to object); 15.1.4 The personal data has been processed unlawfully; 15.1.5 The personal data needs to be erased in order for the Company to comply with a particular legal obligation 15.2 Unless the Company has reasonable grounds to refuse to erase personal data, all requests for erasure shall be complied with, and the data subject informed of the erasure, within one month of receipt of the data subject’s request. The period can be extended by up to two months in the case of complex requests. If such additional time is required, the data subject shall be informed. 15.3 In the event that any personal data that is to be erased in response to a data subject’s request has been disclosed to third parties, those parties shall be informed of the erasure (unless it is impossible or would require disproportionate effort to do so). 16 Restriction of Personal Data Processing 16.1 Data subjects may request that the Company ceases processing the personal data it holds about them. If a data subject makes such a request, the Company shall retain only the amount of personal data concerning that data subject (if any) that is necessary to ensure that the personal data in question is not processed further. 16.2 In the event that any affected personal data has been disclosed to third parties, those parties shall be informed of the applicable restrictions on processing it (unless it is impossible or would require disproportionate effort to do so). 17 Data Portability 17.1 The Company processes personal data using automated means. Formstack, AdobeSign, WebMerge. 17.2 Where data subjects have given their consent to the Company to process their personal data in such a manner, or the processing is otherwise required for the performance of a contract between the Company and the data subject, data subjects have the right, under the GDPR, to receive a copy of their personal data and to use it for other purposes (namely transmitting it to other data controllers). 17.3 To facilitate the right of data portability, the Company shall make available all applicable personal data to data subjects in the following format: 17.4 Where technically feasible, if requested by a data subject, personal data shall be sent directly to the required data controller. 17.5 All requests for copies of personal data shall be complied with within one month of the data subject’s request. The period can be extended by up to two months in the case of complex or numerous requests. If such additional time is required, the data subject shall be informed. 18 Objections to Personal Data Processing 18.1 Data subjects have the right to object to the Company processing their personal data based on legitimate interests, direct marketing (including profiling). 18.2 Where a data subject objects to the Company processing their personal data based on its legitimate interests, the Company shall cease such processing immediately, unless it can be demonstrated that the Company’s legitimate grounds for such processing override the data subject’s interests, rights, and freedoms, or that the processing is necessary for the conduct of legal claims. 18.3 Where a data subject objects to the Company processing their personal data for direct marketing purposes, the Company shall cease such processing immediately. 19 Profiling 19.1 The Company uses personal data for profiling purposes. This profiling relates to eligibility criteria for the provision of Energy Company Obligation (ECO) grants and such other grants as available at the time to the data subjects. 19.2 When personal data is used for profiling purposes, the following shall apply: 19.2.1 Clear information explaining the profiling shall be provided to data subjects, including the significance and likely consequences of the profiling; 19.2.2 Appropriate mathematical or statistical procedures shall be used; 19.2.3 Technical and organisational measures shall be implemented to minimise the risk of errors. If errors occur, such measures must enable them to be easily corrected; and 19.2.4 All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling (see Parts 22 to 26 of this Policy for more details on data security).] 20 Personal Data Collected, Held, and Processed The following personal data is collected, held, and processed by the Company (for details of data retention, please refer to the Company’s Data Retention Policy): 21 Data Security – Transferring Personal Data and Communications The Company shall ensure that the following measures are taken with respect to all communications and other transfers involving personal data: 21.1 All emails containing personal data must be encrypted; 21.2 All emails containing personal data must be marked “confidential”; 21.3 Personal data may be transmitted over secure networks only; transmission over unsecured networks is not permitted in any circumstances; 21.4 Personal data may not be transmitted over a wireless network if there is a wired alternative that is reasonably practicable; 21.5 Personal data contained in the body of an email, whether sent or received, should be copied from the body of that email and stored securely. The email itself should be deleted. All temporary files associated therewith should also be deleted; 21.6 Where personal data is to be sent by facsimile transmission the recipient should be informed in advance of the transmission and should be waiting by the fax machine to receive the data; 21.7 Where personal data is to be transferred in hardcopy form it should be passed directly to the recipient or sent using Royal Mail Special Delivery service; and 21.8 All personal data to be transferred physically, whether in hardcopy form or on removable electronic media shall be transferred in a suitable container marked “confidential”. 22 Data Security – Storage The Company shall ensure that the following measures are taken with respect to the storage of personal data: 22.1 All electronic copies of personal data should be stored securely using passwords anddata encryption; 22.2 All hardcopies of personal data, along with any electronic copies stored on physical, removable media should be stored securely in a locked box, drawer, cabinet, or similar; 22.3 All personal data stored electronically should be backed up regularly with backups stored onsite and offsite. All backups should be encrypted; 22.4 No personal data should be stored on any mobile device (including, but not limited to, laptops, tablets, and smartphones), whether such device belongs to the Company or otherwise without the formal written approval of the Data Protection Manager and, in the event of such approval, strictly in accordance with all instructions and limitations described at the time the approval is given, and for no longer than is absolutely necessary; and 22.5 No personal data should be transferred to any device personally belonging to an employee and personal data may only be transferred to devices belonging to agents, contractors, or other parties working on behalf of the Company where the party in question has agreed to comply fully with the letter and spirit of this Policy and of the GDPR (which may include demonstrating to the Company that all suitable technical and organisational measures have been taken). 23 Data Security – Disposal When any personal data is to be erased or otherwise disposed of for any reason (including where copies have been made and are no longer needed), it should be securely deleted and disposed of. For further information on the deletion and disposal of personal data, please refer to the Company’s Data Retention Policy. 24 Data Security – Use of Personal Data The Company shall ensure that the following measures are taken with respect to the use of personal data: 24.1 No personal data may be shared informally and if an employee, agent, sub-contractor, or other party working on behalf of the Company requires access to any personal data that they do not already have access to, such access should be formally requested from the Data Protection Officer; 24.2 No personal data may be transferred to any employees, agents, contractors, or other parties, whether such parties are working on behalf of the Company or not, without the authorisation of the Data Protection Officer; 24.3 Personal data must be handled with care at all times and should not be left unattended or on view to unauthorised employees, agents, sub-contractors, or other parties at any time; 24.4 If personal data is being viewed on a computer screen and the computer in question is to be left unattended for any period of time, the user must lock the computer and screen before leaving it; and 24.5 Where personal data held by the Company is used for marketing purposes, it shall be the responsibility of the Data Protection Officer to ensure that the appropriate consent is obtained and that no data subjects have opted out, whether directly or via a third-party service such as the TPS. 25 Data Security – IT Security The Company shall ensure that the following measures are taken with respect to IT and information security: 25.1 All passwords used to protect personal data should be changed regularly and should not use words or phrases that can be easily guessed or otherwise compromised. All passwords must contain a combination of uppercase and lowercase letters, numbers, and symbols. All software used by the Company is designed to require such passwords; 25.2 Under no circumstances should any passwords be written down or shared between any employees, agents, contractors, or other parties working on behalf of the Company, irrespective of seniority or department. If a password is forgotten, it must be reset using the applicable method. IT staff do not have access to passwords; 25.3 All software (including, but not limited to, applications and operating systems) shall be kept up-to-date. The Company’s IT staff shall be responsible for installing any and all security-related updatesas soon as reasonably and practically possible, unless there are valid technical reasons not to do so; and 25.4 No software may be installed on any Company-owned computer or device without the prior approval of the IT Manager. 26 Organisational Measures The Company shall ensure that the following measures are taken with respect to the collection, holding, and processing of personal data: 26.1 All employees, agents, contractors, or other parties working on behalf of the Company shall be made fully aware of both their individual responsibilities and the Company’s responsibilities under the GDPR and under this Policy, and shall be provided with a copy of this Policy; 26.2 Only employees, agents, sub-contractors, or other parties working on behalf of the Company that need access to, and use of, personal data in order to carry out their assigned duties correctly shall have access to personal data held by the Company; 26.3 All employees, agents, contractors, or other parties working on behalf of the Company handling personal data will be appropriately trained to do so; 26.4 All employees, agents, contractors, or other parties working on behalf of the Company handling personal data will be appropriately supervised; 26.5 All employees, agents, contractors, or other parties working on behalf of the Company handling personal data shall be required and encouraged to exercise care, caution, and discretion when discussing work-related matters that relate to personal data, whether in the workplace or otherwise; 26.6 Methods of collecting, holding, and processing personal data shall be regularly evaluated and reviewed; 26.7 All personal data held by the Company shall be reviewed periodically, as set out in the Company’s Data Retention Policy; 26.8 The performance of those employees, agents, contractors, or other parties working on behalf of the Company handling personal data shall be regularly evaluated and reviewed; 26.9 All employees, agents, contractors, or other parties working on behalf of the Company handling personal data will be bound to do so in accordance with the principles of the GDPR and this Policy by contract; 26.10 All agents, contractors, or other parties working on behalf of the Company handling personal data must ensure that any and all of their employees who are involved in the processing of personal data are held to the same conditions as those relevant employees of the Company arising out of this Policy and the GDPR; and 26.11 Where any agent, contractor or other party working on behalf of the Company handling personal data fails in their obligations under this Policy that party shall indemnify and hold harmless the Company against any costs, liability, damages, loss, claims or proceedings which may arise out of that failure. 27 Transferring Personal Data to a Country Outside the EEA 27.1 The Company may from time to time transfer (‘transfer’ includes making available remotely) personal data to countries outside of the EEA. 27.2 The transfer of personal data to a country outside of the EEA shall take place only if one or more of the following applies: 27.2.1 The transfer is to a country, territory, or one or more specific sectors in that country (or an international organisation), that the European Commission has determined ensures an adequate level of protection for personal data; 27.2.2 The transfer is to a country (or international organisation) which provides appropriate safeguards in the form of a legally binding agreement between public authorities or bodies; binding corporate rules; standard data protection clauses adopted by the European Commission; compliance with an approved code of conduct approved by a supervisory authority (e.g. the Information Commissioner’s Office); certification under an approved certification mechanism (as provided for in the GDPR); contractual clauses agreed and authorised by the competent supervisory authority; or provisions inserted into administrative arrangements between public authorities or bodies authorised by the competent supervisory authority; 27.2.3 The transfer is made with the informed consent of the relevant data subject(s); 27.2.4 The transfer is necessary for the performance of a contract between the data subject and the Company (or for pre-contractual steps taken at the request of the data subject); 27.2.5 The transfer is necessary for important public interest reasons; 27.2.6 The transfer is necessary for the conduct of legal claims; 27.2.7 The transfer is necessary to protect the vital interests of the data subject or other individuals where the data subject is physically or legally unable to give their consent; or 27.2.8 The transfer is made from a register that, under UK or EU law, is intended to provide information to the public and which is open for access by the public in general or otherwise to those who are able to show a legitimate interest in accessing the register. 28 Data Breach Notification 28.1 All personal data breaches must be reported immediately to the Company’s Data Protection Officer. 28.2 If a personal data breach occurs and that breach is likely to result in a risk to the rights and freedoms of data subjects (e.g. financial loss, breach of confidentiality, discrimination, reputational damage, or other significant social or economic damage), the Data Protection Officer must ensure that the Information Commissioner’s Office is informed of the breach without delay, and in any event, within 72 hours after having become aware of it. 28.3 In the event that a personal data breach is likely to result in a high risk (that is, a higher risk than that described under Part 29.2) to the rights and freedoms of data subjects, the Data Protection Officer must ensure that all affected data subjects are informed of the breach directly and without undue delay. 28.4 Data breach notifications shall include the following information: 28.4.1 The categories and approximate number of data subjects concerned; 28.4.2 The categories and approximate number of personal data records concerned; 28.4.3 The name and contact details of the Company’s data protection officer (or other contact point where more information can be obtained); 28.4.4 The likely consequences of the breach; 28.4.5 Details of the measures taken, or proposed to be taken, by the Company to address the breach including, where appropriate, measures to mitigate its possible adverse effects. 29 Implementation of Policy This Policy shall be deemed effective as of April 2018. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date. This Policy has been approved and authorised by: 1 Introduction This Policy sets out the obligations of Happy Energy Solutions Ltd, a company registered in England and Wales under number 08487950,whose registered office is atLowin House, Tregolls Road, Truro, Cornwall, TR1 2NA(“the Company”) regarding retention of personal data collected, held, and processed by the Company in accordance with EU Regulation 2016/679 General Data Protection Regulation (“GDPR”). The GDPR defines “personal data” as any information relating to an identified or identifiable natural person (a “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. The GDPR also addresses “special category” personal data (also known as “sensitive” personal data). Such data includes, but is not necessarily limited to, data concerning the data subject’s race, ethnicity, politics, religion, trade union membership, genetics, biometrics (if used for ID purposes), health, sex life, or sexual orientation. Under the GDPR, personal data shall be kept in a form which permits the identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. In certain cases, personal data may be stored for longer periods where that data is to be processed for archiving purposes that are in the public interest, for scientific or historical research, or for statistical purposes (subject to the implementation of the appropriate technical and organisational measures required by the GDPR to protect that data). In addition, the GDPR includes the right to erasure or “the right to be forgotten”. Data subjects have the right to have their personal data erased (and to prevent the processing of that personal data) in the following circumstances: This Policy sets out the type(s) of personal data held by the Company to enable the Company to obtain a grant, the period(s) for which that personal data is to be retained, the criteria for establishing and reviewing such period(s), and when and how it is to be deleted or otherwise disposed of. For further information on other aspects of data protection and compliance with the GDPR, please refer to the Company’s Data Protection Policy. 2 Aims and Objectives 2.1 The primary aim of this Policy is to set out limits for the retention of personal data and to ensure that those limits, as well as further data subject rights to erasure, are complied with. By extension, this Policy aims to ensure that the Company complies fully with its obligations and the rights of data subjects under the GDPR. 2.2 In addition to safeguarding the rights of data subjects under the GDPR, by ensuring that excessive amounts of data are not retained by the Company, this Policy also aims to improve the speed and efficiency of managing data. 3 Scope 3.1 This Policy applies to all personal data held by the Companyand by third-party data processors processing personal data on the Company’s behalf. 3.2 Personal data, as held by the Companyis stored in the following ways and in the following locations: 4Data Subject Rights and Data Integrity All personal data held by the Company is held in accordance with the requirements of the GDPR and data subjects’ rights thereunder, as set out in the Company’s Data Protection Policy. 4.1 Data subjects are kept fully informed of their rights, of what personal data the Company holds about them, how that personal data is used as set out in Parts 12 and 13 of the Company’s Data Protection Policy, and how long the Company will hold that personal data (or, if no fixed retention period can be determined, the criteria by which the retention of the data will be determined). 4.2 Data subjects are given control over their personal data held by the Company including the right to have incorrect data rectified, the right to request that their personal data be deleted or otherwise disposed of (notwithstanding the retention periods otherwise set by this Data Retention Policy), the right to restrict the Company’s use of their personal data, the right to data portability,and further rights relating to automated decision-making and profiling, as set out in Parts 14 to 20 of the Company’s Data Protection Policy. 5 Technical and Organisational Data Security Measures 5.1 The following technical measures are in place within the Company to protect the security of personal data. Please refer to Parts 22 to 26 of the Company’s Data Protection Policy for further details: 5.2 The following organisational measures are in place within the Company to protect the security of personal data. Please refer to Part 27 of the Company’s Data Protection Policy for further details: 6 Data Disposal Upon the expiry of the data retention periods set out below in Part 7 of this Policy, or when a data subject exercises their right to have their personal data erased, personal data shall be deleted, destroyed, or otherwise disposed of as follows: 6.1 Personal data stored electronically (including any and all backups thereof) shall be deleted securely using the appropriate deletion method; 6.2 Special category personal data stored electronically (including any and all backups thereof) shall be deleted securely using the appropriate deletion method; 6.3 Personal data stored in hardcopy form shall be shredded by an approved confidential waste facility (H&A Recycling Ltd) and recycled; 6.4 Special category personal data stored in hardcopy form shall be shredded by an approved confidential waste facility (H&A Recycling Ltd) and recycled 7 Data Retention 7.1 As stated above, and as required by law, the Company shall not retain any personal data for any longer than is necessary in light of the purpose(s) for which that data is collected, held, and processed. 7.2 Different types of personal data, used for different purposes, will necessarily be retained for different periods (and its retention periodically reviewed), as set out below. 7.3 When establishing and/or reviewing retention periods, the following shall be taken into account: 7.4 If a precise retention period cannot be fixed for a particular type of data, criteria shall be established by which the retention of the data will be determined, thereby ensuring that the data in question, and the retention of that data, can be regularly reviewed against those criteria. 7.5 Notwithstanding the following defined retention periods, certain personal data may be deleted or otherwise disposed of prior to the expiry of its defined retention period where a decision is made within the Company to do so (whether in response to a request by a data subject or otherwise). 7.6 In limited circumstances, it may also be necessary to retain personal data for longer periods where such retention is for archiving purposes that are in the public interest, for scientific or historical research purposes, or for statistical purposes. All such retention will be subject to the implementation of appropriate technical and organisational measures to protect the rights and freedoms of data subjects, as required by the GDPR. 8 Roles and Responsibilities 8.1 The Company’s Data Protection Officer is Patrick Bradley, who can be contacted at Unit 1, New Road, Perranporth, Cornwall, TR6 0DL. 8.2 The Data Protection Officer shall be responsible for overseeing the implementation of this Policy and for monitoring compliance with this Policy, the Company’s other Data Protection-related policies (including, but not limited to, its Data Protection Policy), and with the GDPR and other applicable data protection legislation. 8.3 The Data Protection Officershall be directly responsible for ensuring compliance with the above data retention periods throughout the Company. 8.4 Any questions regarding this Policy, the retention of personal data, or any other aspect of GDPR compliance should be referred to the Data Protection Officer. 9 Implementation of Policy This Policy shall be deemed effective as of April 2018. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date. This Policy has been approved and authorised by: