http___bg.tempur.com_terms_of_use_1.xml
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УСЛОВИЯ ЗА ПОЛЗВАНЕ УСЛОВИЯ ЗА ПОЛЗВАНЕ ВАЖНО: Моля прочетете внимателно настоящите Условия за ползване. Те представляват правно обвързващо споразумение между двете страни. Ако не сте съгласни с настоящите Условия за ползване, моля не заявявайте достъп, не използвайте или не подавайте заявки към нас чрез сайта или по телефон. Дефинирани термини: “Oператор” Има се предвид Tempur Sealy International Limited - компания регистрирана в Англия и Уелс, чиито регистрационен номер е 04698814; с ДДС номер GB 835 5999 70 и чието седалище е в Caxton Point, Printing House Lane, Hayes, Middlesex UB3 1AP – дъщерно дружество на Tempur Sealy International, Inc. Съдържанието на сайта на местно ниво се управлява и обновява от съответните лицензополучатели на групата от фирми на Tempur Sealy (координатите им са на разположение при поискване). “Уебсайт” се има предвид за www.tempur.com и/или всеки заместител на уебсайт с „нас“, „наш“ или „ние“ отнасящо се до Оператора. “Съдържание” е със значението дадено му в секция 2.1 по-долу ВЪВЕДЕНИЕ Тези Условия за ползване са приложими при вашия достъп и употреба на Уебсайта. Натискайки бутона “ПРИЕМАМ” за да приемете Условията за ползване и Декларацията за поверителност (ако е приложима) на този уебсайт, осигурявайки си достъп и използвайки уебсайта, и/или потвърждавайки,независимо дали по email, поща или телефон, че приемате тези Условия за ползване и Декларация за поверителност и се съгласявате да бъдете обвързани с тези Условия за ползване и Декларация за поверителност и да имате договореност с Оператора. Iако не приемате тези Условия за ползване и/или Декларацията за поверителност, не бива да натискате бутона “ПРИЕМАМ” да имате достъп или да ползвате уебсайта, както и да заявявате поръчки към нас чрез сайта или по телефон. Ние сме в правото си да променяме тези Условия за ползване и/или Декларацията за поверителност по всяко време, като в такъв случай ще публикуваме променената версия на уебсайта и тя ще влезе в сила веднага.Трябва да проверявате уебсайта, от време на време, за да преглеждате настоящите Условия за ползване и/или Декларация за поверителност. За целите на тези Условия за поверителност, всички препратки към „Условията за поверителност“ се отнасят за тези Условия за поверителност, както е упоменато за изменение от време на време, в съответствие с клауза 1.2 по-горе, както и всички политики, насоки, правила и/или други условия, които ние имаме правото, от време на време да публикуваме на уебсайта или по друг начин да ви уведомяваме за това. В случай на конфликт между тези Условия за ползване и Декларацията за поверителност или всякакви други политики, насоки, правила, и/или други Условия за ползване, тези Условия за ползване ще имат предимство при такъв конфликт. ЛИЦЕНЗ В случай, че сте напълно съгласни с тези Условия за ползване, ние и/или нашите лицензодатели, ви предоставяме правото на достъп и преглеждане на предоставените съдържание и информация или на такива които са видими на или чрез този уебсайт, включително (без ограничения) текст, снимки и видеа (“Съдържанието”), само за ваша лична и не комерсиална цел, освен ако друго не е договорено в писмена форма между двете страни. Вие нямате право, освен без изрично наше писмено позволение, да принтирате, изтегляте, копирате, възпроизвеждате, преотстъпвате лиценза, публикувате, разпространявате, възпроизвеждате публично, излагате или предоставяте, изменяте, адаптирате, пречите, създавате производни произведения, фалшифицирате, по никакъв начин и чрез каквито и да било средства каквото и да било от Съдържанието или да правите каквото и да било друго с него, което не е изрично позволено от тези Условия за ползване. Без да се засяга общият характер на гореописаното, може да изтеглите и/или разпечатате и съхраните копие, от тези Условия за ползване, за вашите архиви. Всички интелектуални права и други права за собственост в Съдържанието са наше притежание или на нашите лицензодатели. Вие сте запознати и приемате че: няма да придобивате право на собственост върху Съдържанието и че изменението на каквото и да било от Съдържанието или употребата на Съдържанието за каквито и да било цели (които не са изрично разрешени от тези Условия за ползване), би могло да наруши нашите или нечии други авторски права или каквито и да било други права на собственост. Всички права, дори и тези, които не са изрично упоменати в тези Условия за ползване, са запазени. Ние не приемаме или вземаме под внимание творчески материали, идеи или предложения, извън тези, които самите ние не сме поискали изрично. Това е с цел да се избегнат каквито и да било недоразумения, в случай че вашите идеи са подобни на тези, които ние независимо сме разработили. Ако ни предоставите, чрез email или по друг начин, каквото и да било съобщение или материал, ще бъде счетено че сте предоставили, на нас и нашите съдружнници, непрекъснат, за целия свят, безвъзмезден, неотменим лиценз за използването на такива съобщения или материали, по начин, по който сметнем за уместен да ги използваме, включително да предоставяме лиценз на трети лица. Вие се съгласявате, че ние и нашите съдружници, сме свободни да използваме всякакви идеи, концепции, ноу-хау или техники съдържащи се във всички съобщения или материали, които сте ни изпратили за всякакви цели, включително и (но не ограничено само до) разработване, производство и продажба на продукти, използвайки такава информация. ДОСТЪП ДО УСЛУГИ Докато се стремим да гарантираме, че сайтът ни е на нормално разположение 24 часа на ден, то достъпът до Уебсайта може да бъде временно преустановен, без предупреждение, поради някаква причина (по наша преценка), включително неограничено, в случай на отказ на системата, поддръжка или ремонт или по причини извън нашия контрол. Не сме отговорни, към вас или към трети лица, ако, поради някаква причина, Уебсайтът е недостъпен за определен период от време. Запазваме си правото да променяме или изтегляме, временно или за постоянно, Уебсайта (или дадена част от него), със или без предупреждение и не носим отговорност към вас или към трета страна за такъв тип промяна или изтегляне. ПРАВИЛА ЗА ПОВЕДЕНИЕ Вие се съгласявате, че няма да използвате Уебсайта за публикуване или предаване на всякакъв вид материали, които са: непозволени от закона, вредни, заплашителни, обидни, с цел тормоз, клеветнически, вулгарни, нецензурни; в разрез с нашите и/или тези на трети страни права и/или са на расова и етническа основа или по някакъв друг начин неприятни. Съгласявате се, че няма да: 4.2.1 качвате или да правите опити да качвате на Сайта, както и да предавате по друг начин към нас файлове, които съдържат вируси, „Троянски коне“, червеи, cancelbot-ове, повредени файлове, други подобни разрушителни методи или по какъвто и да било друг начин да повредите, изваждате от строя или нарушите функционирането на Сайта или на нашия бизнес, както и да имате намерение да го направите или 4.2.2 да придобиете или да се опитате да придобиете неразрешен достъп, по какъвто и да било начин, включително чрез хакване, опитвайки се да измамите, заобиколите или отблъснете всякакви защити или други технологични или защитни мерки на Сайта, свързаните с него мрежи или каквото и да е съдържание. Ние ще сътрудничим изцяло на всички правоприлагащи и съдебни органи, които изискват или ни молят да ги насочим към разкриване на самоличността на всеки заподозрян в извършване на престъпление, използвайки Уебсайта. КЛИЕНТСКА ИНФОРМАЦИЯ Вие носите отговорност за достоверността и цялостта на личната информация, която ни предоставяте и гарантирате, че тази информация е вярна и пълна, във всички аспекти. Съгласявате се да ни уведомите за всяка промяна в информацията, която правите чрез достъпа до вашия акаунт. ВАШИТЕ АКАУНТ И ПАРОЛА За да имате достъп до някои функционалности на Уебсайта и/или (ако е приложимо) да изпратите поръчка, вие ще бъдете помолени да се регистрирате и да си създадете акаунт. За да направите това, вие трябва да: създадете парола, да ни предоставите известна лична информация включително вашето име, e-mail адрес и някои други детайли (например пощенския ви код), които може да изискваме от вас като част от процеса на регистрация, да се съгласите да обработим вашата лична информация, в съответствие с нашата Декларация за поверителност. Както е упоменато по-горе, ако не сте съгласни с нашите Условия за Ползване и Декларация за поверителност, не трябва да използвате Уебсайта или да си създавате акаунт в него. Вие сте отговорни за сигурността и конфиденциалността на вашата парола или друга информация необходима за регистрация във вашия акаунт. Поемате отговорността за всички дейности, произтичащи от вашия акаунт. Ако имате каквато и да било причина да смятате, че вашата парола е станала достояние на някой друг и/или че вашият акаунт е бил или е възможно да бъде използван без ваше позволение, трябва незабавно да се свържете с нас. Не носим отговорност за загуба или щета, в следствие на невъзможността ви да защитите паролата и/или информацията за регистрация във вашия акаунт. ВРЪЗКИ КЪМ ДРУГИ САЙТОВЕ Връзките към сайтовете на трети страни (в Уебсайта) са предоставени само за ваше удобство. Използвайки тези препратки, вие напускате сайта. Ние не преглеждаме, не контролираме и не сме отговорни за тези сайтове или тяхното съдържание или достъпност. Ние не одобряваме и не правим представяне на такива сайтове, както и на материали от тези сайтове или на някакви резултати, които могат да се получат, в следствие на употребата на тези сайтове. Ако решите да имате достъп до някой от сайтовете на трети страни, свързани със Уебсайта, вие извършвате това изцяло на ваш риск. Тези уебсайтове имат свои собствени Условия за ползване и Декларации за поверителност, които трябва да прегледате, преди да ги използвате. ОТКАЗ Въпреки че се стремим да гарантираме, че информацията на Уебсайта е точна, пълна и актуална, това не винаги може да е така. Ние имаме правото, по всяко време и без предупреждение, да правим промени по Уебсайта, продуктите и/или техните цени, описани и достъпни на страницата. Илюстрациите, снимките, теглото, размерите и описанията в Уебсайта са предназначени като основна информация за продуктите. Вие сте запознати и приемате, че ние не гарантираме, че нашите продукти ще бъдат точно в съответствие с подобни насоки и без никакви изменения. Въпреки че се стремим да ви гарантираме, че нашите насоки са от полза и точни, понякога има много фактори, като например незначителна промяна в наличността, промяна в процеса на разработка на продукта, дори във вашия собствен компютър или друга техника, което означава че реалните продукти е възможно да се различават малко от илюстрациите, снимките, теглото, размерите и описанията в Уебсайта. ЦЕНИ Всички цени в Уебсайта са с включен ДДС. На страницата на продукта в Уебсайта, цените са без включена доставка. Продуктите и цените показани на уебсайта са само с информационна цел и не съдържат никакъв елемент на обвързаност (оферта) от страна на Оператора. Операторът е свободен да приеме (или да не приеме) оферта от клиент, желаещ да закупи някой от рекламираните продукти. Имайте предвид, че Уебсайтът понастоящем не приема заявки (той не функционира като онлайн магазин), а е само за информация. УПОТРЕБА НА ПРОДУКТИТЕ Вие се съгласявате да използвате продуктите само по предназначение и да не ги променяте или видоизменяте, както и да осъществявате намеса по какъвто и да било друг начин. Вие се съгласявате да следвате инструкциите на производителя, които се предоставят заедно с продукта и да не използвате продуктите с невнимание или небрежност. ОТГОВОРНОСТ Нищо в тези Условия за ползване не изключва или ограничава нашата отговорност при: 11.1.1 смърт или телесна повреда причинени заради небрежност; 11.1.2 измама; или 11.1.3 всяко нарушение на което и да е от условията съдържащи се в раздели 12 и 14 от Закона за продажба на стоки от 1979 или раздели 2 и 4 от Закона за доставки на стоки и услуги от 1982, всички дефектни продукти съгласно закона за Защита на потребителите от 1987 и/или което и да било друго изискване или задължение, което не се изключва от приложимия закон. До максималната степен, позволена от закона: Уебсайтът и Съдържанието са предоставени “в оригинален вид” без никакви гаранции от какъвто и да било вид; 11.2.2 11.2.2 продуктите да са със задоволително качество и подходящи за целите, за които са предназначени (т.е. с не-търговска цел, домашна употреба-освен ако изрично не е договорено нещо друго, между нас и вас); и 11.2.3 да изключим всички други изразени или намекнати представяния, гаранции, обстоятелства и други условия, свързани с Уебсайта, Съдържанието и продуктите. Общата отговорност (независимо дали е по договор) относно непозво- леното повреждане (включително и чрез небрежност) или нарушаването на законово задължение или по какъвто и да било друг начин, било то от нас, нашите групови дружества, наши подчинени, директори, служители, акционери или агенти (от какъвто и да било вид), което би довело до загуба или повреда за вас или за трети страни, във връзка с тези Условия за ползване, се ограничава до сума по-голяма от: сумата платена от вас за продукта (в магазина или ако е приложимо онлайн); и/или Ние, нашата група от дружества и ръководители, директори, служители, акционери или който и да било от тях, няма да е отговорен, (независимо дали е по договор) относно непозволеното повреждане (включително и чрез небрежност) или нарушаването на законово задължение или по какъвто и да било друг начин, във връзка с тези Условия за ползване, за: 11.4.1 всякакви косвени, наказателни или последващи загуби или щети; 11.4.2 всякакви загуби, в следствие на , или във връзка с, загуба на доходи, печалби, клиентела, данни, договори, употребата на пари или прекъсване на взаимоотношения; 11.4.3 всякакви загуби произтичащи от използването на Уебсайта, включително и неограничено, във връзка с невъзможността за употреба или резултатите от употребата на Уебсайта, на всякакви сайтове свързани със Уебсайта или материала на подобни сайтове, включително, но не само, загуба или повреда, дължащи се на вируси, които могат да засегнат вашия компютър, софтуеър, данни или друга собственост за сметка на вашия достъп, употреба на или разглеждане на Уебсайта или за сметка на изтеглянето на всякакви материали от Уебсайта или от някои друг сайтове свързани с Уебсайта; 11.4.4 всякакви загуби произтичащи от невъзможността за употреба или неправилната употреба на продуктите или чрез изменение или модифициране на продуктите, неспазване на нашите и/или на производителя инструкции или употребата на продуктите с невнимание и небрежност и/или 11.4.5 всяко неспазване на поето от вас,чрез тези Условия за ползване, задължение, вследствие на каквото и да било събитие или обстоятелство, извън наш контрол, включително, и не само, индустриални спорове, технически трудности, отказ или забавяне в комуникационните мрежи, терористични актове или прекъсване на електрозахранването. НЕВАЛИДНОСТ И ПИСМЕНО ОТКАЗВАНЕ ОТ ПРАВО Ако някоя част от настоящите Условия за ползване е неприложима (включително всяка разпоредба, за която изключваме нашата отговорност към вас) приложимостта на която и да било друга част от Условията за ползване няма да бъде засегната. Ако нарушите тези Условия за ползване и ние не предприемем действия срещу вас, все още ще имаме правото да приложим правата си срещу вас, във връзка с това нарушение и да използваме правата си, както всякакви средства за правна защита, за всяка ситуация в която нарушите тези Условия за ползване. ПРАВА НА ТРЕТИ СТРАНИ С изключение на нашите партньори, директори, служители или представители, лице което не е страна по тези Условия за ползване няма законово или друго право да ги прилага, доколкото всяко такова право може да бъде законово изключено. ПРЕКРАТЯВАНЕ Клауза 22 и Клаузи 1, 2.2, 2.3, 2.4, 2.5, 3, 4, 8, 10, 11, 12, 13, 15, 16 и 17 ще се запазят, при всякакви условия, след прекратяване на споразумението по тези Условия за. ПРЕХВЪРЛЯНЕ Ние си запазваме правото да възлагаме или да предоставяме за подизпълнение някое или всичките ни права и задължения по тези Условия за плзване. Тези Условия за ползване са лично за вас и са сключени с вас за ваша полза, а не в полза на трето лице. ПРАВО И ПОДСЪДНОСТ Тези Условия за ползване се уреждат и са в съответствие с Английското законодателство и всички спорове, възникнали относно тези Условия за ползване, са предмет на изключителната юрисдикция на Английските съдилища. ЦЯЛОСТНО СПОРАЗУМЕНИЕ Тези Условия за ползване, заедно с Декларацията за поверителност, съставляват цялостното споразумение, свързано с вашето ползване на Уебсайта, както и на даден продукт и замества някое или всички предишни споразумения между нас и вас, свързани с вашето ползване на Уебсайта и/или с вашата поръчка на този продукт. 17.2 17.2 Нищо, казано от който и да било търговец от наше име, не бива да се тълкува като вариация на тези Условия за ползване и/или на Декларацията за поверителност или като оторизирано представяне на естеството и качеството на продуктите предлагани за продажба от нас. Не носим отговорност за такова представяне, с изключение на случаите на измама или на укриване на факти с цел измама.
1.1 2.1 3.1 3.2 3.3 3.4 4.1 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 6.1 6.2 6.3 7.1 8.1 8.2 8.3 9.1 9.2 9.3 9.4 10.1 11.1 11.2 11.3 11.4 12.1 13.1 14.1 15.1 16.1 17.1 18.1 18.2 18.3 19.1 19.2 19.3 20.1 21.1 21.2 21.3 21.4 21.5 22.1 22.2 23.1 24.1 25.1 26.1 27.1 28.1 29.1 30.1 31.1 32.1 32.2 33.1 33.2 33.3 34.1 35.1 35.2 35.3 36.1 37.1 37.2 37.3 38.1 39.1 40.1 41.1 42.1 42.2 42.3 43.1 43.2 44.1 45.1 46.1 47.1 48.1 49.1 50.1 51.1 52.1 52.2 53.1 53.2 54.1 54.2 54.3 55.1 56.1 56.2 56.3 57.1 57.2 58.1 58.2 58.3 59.1 60.1 61.1 61.2 62.1 62.2 62.3 62.4 62.5 62.6 62.7 62.8 63.1 63.2 64.1 65.1 66.1 66.2 67.1 67.2 68.1 69.1 69.2 69.3 69.4 69.5 70.1 71.1 72.1 73.1 74.1 74.2 74.3 75.1 76.1 77.1 77.2 78.1 79.1 79.2 80.1 80.2 81.1 82.1 82.2 82.3 82.4 83.1 84.1 84.2 84.3 84.4 85.1 85.2 85.3 85.4 86.1 86.2 87.1 88.1 88.2 88.3 89.1 89.2 90.1 90.2 90.3 91.1 92.1 93.1 94.1 94.2 95.1 95.2 95.3 96.1 97.1 98.1 99.1 99.2 100.1 101.1 102.1 103.1 104.1 104.2 105.1 106.1 106.2 107.1 107.2 108.1 108.2 109.1 110.1 110.2 111.1 112.1 113.1 114.1 115.1 116.1 117.1 118.1 119.1 120.1 121.1 122.1 123.1 124.1 125.1 126.1 126.2 126.3 127.1 128.1 128.2 128.3 129.1 130.1 130.2 131.1 131.2 132.1 133.1 134.1 135.1 135.2 135.3 136.1 136.2 137.1 138.1 139.1 140.1 141.1 142.1 143.1 144.1 145.1 146.1 147.1 148.1 149.1 149.2 150.1 151.1 151.2 152.1 153.1 154.1 155.1 156.1 157.1 158.1 159.1 159.2 160.1 161.1 161.2 161.3 162.1 163.1 164.1 165.1 165.2 165.3 166.1 166.2 166.3 167.1 168.1 169.1 170.1 170.2 171.1 172.1 173.1 173.2 174.1 175.1 176.1 177.1 178.1 179.1 179.2 180.1 181.1 182.1 182.2 183.1 184.1 185.1 186.1 187.1 188.1 188.2 188.3 189.1 190.1 191.1
Terms & Conditions Payment We accept card payments with Visa, MasterCard and American Express. You can also choose to pay with PayPal. When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Grimfrost.com. Returns Policy You can return any item for a refund within 14 days of receiving your original order. Once our warehouse have received and processed your return we will notify you via email. Please have in mind that we do not accept returns of books, CDs, DVDs or products made to order or otherwise tailored to your specification. This includes all items listed under the Premium Items category of the shop. You must keep the products in your possession and take reasonable care of them. In addition, you must return the products to us as soon as possible at your cost and risk, in the same condition in which you received them. We suggest that you do this using a registered delivery service to reduce the risk of the products not reaching us. The returnal adress is Grimfrost Production, Satuna Stommen 5, 52194, Falkoping, Sweden. We will refund the price you paid for your item to your original payment method within 14 days. Please note that it might take up to 5 business days until the transaction is visible on your bank statement. Unfortunately we cannot refund extra charges such as taxes and duties that may have been collected upon delivery, please contact your local customs office to issue a refund for these fees. Complaints We try to ensure that your goods arrive free from defects. However, should you receive faulty items or an incorrect delivery, please contact our customer service team as soon as possible and no later than 14 days after delivery. Your views are highly valued, therefore we ask you to contact us to give us your opinions and express your concerns. Products returned by you because of a defect will be examined by us. Where evidence of a defect is found we will notify you of your entitlement to a replacement product, or a refund for the defective product. Where a refund is requested, we will process the refund to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective item. Please note that variations in handmade products do not qualify as a defect, since it is an expected result in handmade products. GRIMFROST TERMS & CONDITIONS This page contains the terms and conditions (Terms) on which we supply the products (Products) listed on our website grimfrost.com (the Website) to you. Please read these Terms carefully before ordering Products from the Website. By ordering any Products from the Website you agree to be bound by these Terms. You should print a copy of the Terms for future reference. Information About Us 1.1 The Website is a site operated by Grimfrost Production AB (we/us/our). 1.2 We are registered in Sweden with company number 5569831026 and with our registered address as Sätuna Stommen 5, 52194 Falköping, Sweden. 1.3 Grimfrost is a registered trademark of Grimfrost Production AB. Your Status 2.1 By placing an order through the Website, the buyer represents that they, he or she is of legal age for age restricted items and that all products ordered will be used in a lawful manner. 2.2 Customers must check with their local laws to determine the legality of all items ordered. This is especially important for concealed weapons. Grimfrost Production AB is not responsible for any items seized by customs and will not knowingly make shipments to countries, states and municipalities where any items are illegal. 2.3 By placing an order, you are representing to Grimfrost Production AB that the products ordered are lawful in your local jurisdiction and that you will use the products in compliance with all applicable laws. We assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. You agree to indemnify, defend, and hold Grimfrost Production AB harmless from all damages, losses, fees and expenses, including Grimfrost Production AB's attorneys fees, arising from or related to your breach of these representations. Formation of the Contract 3.1 Once you have placed an order you will receive an email from us acknowledging receipt of your order (Order Confirmation). Please note that this does not mean your order has been accepted. Your order constitutes an offer to buy Products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The contract between us (Contract) will be formed at the earlier of (i) the point when we send you the Dispatch Confirmation, (ii) the point when we take payment for your order, or (iii) the point when we dispatch the Products to you. 3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. 3.3 We reserve the right to: 3.3.1 decline any order (or part of any order) where the Products are unavailable for any reason; 3.3.2 decline any order (or part of any order) where the Website has contained obvious errors or inaccuracies in relation to the description of a Product or the pricing of a Product (see condition 5.1); 3.3.3 place restrictions on the volume of any Product ordered where the availability of a Product is limited; and 3.3.4 place restrictions on the volume of any Product ordered in accordance with our standard procedures relating to compliance with the laws and regulations in your territory. Ownership of Products 4.1 You will become the owner of the Products when they have been delivered to you. 4.2 Once Products have been delivered to you they will be held at your risk and we will not be liable for their use, loss or destruction. Price and Payment 5.1 The price of any Product will be as quoted on the Website from time to time, except in the circumstances set forth in condition 5.6 and condition 5.7 below. The price for the Products will be confirmed before you complete your order and in the Order Confirmation emailed to you following the purchase. 5.2 All prices are displayed in US Dollars. You can also choose to display prices in the currency of your liking on the page. US Dollars is the only currency accepted by the various methods of making the payment, and all payments will therefore be converted to US Dollars. 5.3 Prices of Products may change at any time, but changes will not affect orders which you have placed that have been confirmed by the Order Confirmation. 5.4 Prices of Products may be subject to certain sales taxes depending on where in the world the order is to be shipped to. The prices stated on the Website at the point of checkout will include a calculation of such sales tax if you are located within the European Union. If you are responsible for paying tax and that tax has not been collected by us, it is your responsibility to pay such tax as applicable (see section 9 for additional information). 5.5 Prices of Products exclude delivery costs which will be added (if applicable) to the total amount due prior to the point of check out of your order. 5.6 The Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Website may be incorrectly priced. Where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Products to you. If a Product's correct price is higher than the price stated on the Website, we will, at our discretion, either contact you for instructions before dispatching the Products, or reject your order under condition 3.3 and notify you of such rejection. 5.7 We are under no obligation to provide Products to you at an incorrect (lower) price, even after we have sent you an Order Confirmation, or a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing. 5.8 Payment for all Products must be made using one of the methods made available at the point of checkout. Virtual Gift Vouchers 6.1 As well as purchasing Products through the Website, it may also be possible to purchase gift vouchers for yourself or others (Virtual Gift Vouchers). 6.2 Virtual Gift Vouchers must be redeemed by the recipient (Recipient) on the Website towards the purchase of eligible products listed in our online catalogue and sold by us. The Recipient must have an account on the Website to receive and use the Virtual Gift Vouchers. Virtual Gift Vouchers cannot be used to buy digital download products (such as books or audiobooks- see condition 10) sold by our selected partners. 6.3 To redeem a Virtual Gift Voucher, the Recipient must have an active account (or create one if necessary) associated with the email address provided by you. We are not responsible for incorrect or undeliverable email addresses. 6.4 Virtual Gift Vouchers cannot be exchanged for cash and are not transferable or assignable in any way. 6.5 Any unused balance of Virtual Gift Vouchers after placement of an order by the Recipient will be recorded in the Recipient’s account on the Website. 6.6 If any order placed by the Recipient using the Virtual Gift Vouchers exceeds the value of the Virtual Gift Vouchers held by the Recipient, any balance remaining for a purchase must be paid by the Recipient. 6.7 One or more Virtual Gift Vouchers can be redeemed against a single order. 6.8 Virtual Gift Vouchers and any unused balance remaining in the Recipient’s account expire 24 calendar months after the date of purchase of the Virtual Gift Voucher by you. 6.9 Responsibility for the Virtual Gift Voucher passes to the Recipient upon purchase and we are not responsible for Virtual Gift Vouchers which are lost, destroyed or used without the Recipient’s permission. 6.10 All other provisions of these Terms will apply to all purchases made using Virtual Gift Vouchers, as applicable. Delivery 7.1 The Products will be delivered to the address specified in your order and in accordance with the delivery option selected at the point of checkout. We are not able to deliver to PO boxes or military bases. 7.2 Please see the Shipping and Delivery page on the Website for specific details of dispatch and delivery times. Details of a date of dispatch may also be recorded on the article page of a Product. 7.3 Whilst we will take reasonable steps to ensure that your order is dispatched and delivered on time, please be aware that dispatch and delivery times are estimates only, and that time of dispatch or delivery is not of the essence of any Contract. By placing an order for a Product manufactured or produced to order, you acknowledge that delivery may be subject to substantial lead times. Made to order items are noted as such on their article page. 7.4 We may defer the date of dispatch or delivery or cancel any Contract, or remove from your order any Products ordered by you (without liability) if we are prevented or delayed in the carrying on of our business, due to circumstances beyond our reasonable control, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, extreme weather conditions, flood, epidemic, lock-outs, strikes or other labor disputes, fuel shortages, restraints or delays affecting carriers, or inability or delay in obtaining supplies of adequate or suitable materials. 7.5 We will use reasonable endeavors to ship all of your order together in one shipment. But we reserve the right to ship your order in installments should some components of your order be unavailable for delivery, or have delayed availability, when you place your order, or if your order is too big to deliver in one shipment. In these circumstances you will be charged a single delivery fee for the whole of your order. 7.6 Orders that cannot be delivered to you due to various reasons out of our, or the courier's control, such as you registering the wrong address when placing the order, you not being available for delivery, and/or not responding to the courier's attempts to inform or contact you, are shipped back to us and will be canceled and partly refunded. The shipping cost will not be refunded, since it is kept to cover our costs for the shipping. 7.7 We will use all reasonable endeavors to ensure that the Website displays the correct availability of Products for ordering. To the extent that we are reasonably able to do so, we will identify any limitations on availability (that we are aware of at that time), such as temporarily out of stock Products, in the relevant Product listing page. The provisions of this condition 7.6 are subject at all times to the provisions of condition 3.3.1. 7.8 You, the buyer, are responsible for ensuring that owning and importing the ordered items are legal in your country or locale. Cancellations and Returns 8.1 We hope that you will be happy with all Products purchased from the Website, however, if you are not, subject to condition 8.4, you may cancel a Contract at any time and for any reason within fourteen working days, beginning on the day after you receive the Products (Cooling-Off Period). Should you wish to do this you will receive a full refund of the price paid for the Products as described in condition 8.3. 8.2 To cancel a Contract you must send us written notice, to be received by us during the Cooling-Off Period, by email or by post containing your name, address, and product order details (order number, Products ordered, and date of order). The post address for this purpose is: Grimfrost Production, Box 8028, 60580 Karlstad, Sweden, and the email is: support(at)grimfrost.com. Please note that email is our preferred form of communication, and we will be able to process your cancellation quicker if you notify us by email. You must keep the Products in your possession and take reasonable care of them. In addition, you must return the Products to us as soon as possible at your cost and risk, in the same condition in which you received them. We suggest that you do this using a registered delivery service to reduce the risk of the Products not reaching us. The returnal adress is Grimfrost Production, Satuna Stommen 5, 52194, Falkoping, Sweden. If you fail to take reasonable care of the Products before returning the Products to us, or fail to take reasonable care to ensure that we receive the Products and that they are not damaged in transit, we may take legal proceedings to recover any damages, costs or other expenses which we incur as a result. 8.3 When you cancel a contract under condition 8.1, we will process the refund due to you no later than within 14 days of receipt of the relevant Products back from you. We will refund the price of the Product in full, including the cost of sending the item to you. 8.4 You will not have a right to cancel a contract under condition 8.1 where: 8.4.1 the Products forming the contract are Downloads (as defined under condition 10) such as audio books, ebooks, music, magazines or periodicals (on the basis that the contract has been performed with your consent); and 8.4.2 the Product forming the contract is made to order or otherwise tailored to your specification. This includes all items listed under the Premium Items category of the shop. 8.4.3 the customer placing the order is a business. The cancellation right does not apply in business to business relationships. 8.4.3 the Products forming the contract are books, CDs or DVDs. 8.5 Would you receive a defect or broken item, then you will have to inform us through emailing to support(at)grimfrost.com within seven days, beginning on the day after you receive the Products. Products returned by you because of a defect (and not a cancellation under condition 8.1) will be examined by us. Where evidence of a defect is found we will notify you of your entitlement to (at your option) (i) a replacement Product, or (ii) a refund for the defective Product. Where a refund is requested, we will process the refund due to you (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective Product. Note that variations in handmade products do not qualify as a defect, since it is an expected result in handmade products. 8.6 We will usually refund any money received from you by using the same method originally used by you to pay for your purchase. 8.7 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of, or in connection with, any defect with a Product, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Product in question. 8.8 Nothing in these conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraud. Import Duties 9.1 It is possible that your order may be subject to import duties and taxes which are levied when the Products reach specified destinations. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Electronic Downloads 10.1 When you download an e-book, audio book, music or any other electronic download Products from this Website (Download), we grant to you a personal and non-exclusive licence to use that Download in accordance with this condition 10. 10.2 You may only store Downloads on devices that you own. You may print one copy of any Download provided you retain it for personal use only and do not facilitate its copying or distribution by, or amongst, third parties. 10.3 For the avoidance of doubt, you must not: 10.3.1 provide or share the Download with any individual, company or partnership; 10.3.2 make the Download available on bit-torrent sites or elsewhere on the internet; 10.3.3 distribute copies of any Download (in any format); or 10.3.4 attempt to reverse engineer, bypass, alter, amend, remove or otherwise make any change to any copy protection technology that may be applied to the Download. 10.4 You acknowledge and accept that all copyrights, trademarks and other intellectual property rights in the Download shall remain the sole property of Grimfrost or our licensor. You undertake not to make any use of the intellectual property rights in Downloads, otherwise than in accordance with this condition 10, without our prior written permission. 10.5 Should you breach any of the provisions of conditions 10.2 to 10.4 your license to use or store the Download shall automatically terminate and you must permanently delete the Download from any device upon which you have caused it to be stored. You should be aware that any unauthorised use of a Download in breach of conditions 10.2 to 10.4 shall be treated as an infringement of our intellectual property rights and dealt with accordingly. 10.6 To the extent that there is any conflict or contradiction with this condition 10 and any other condition in these Terms this condition 10 shall prevail to the extent that the conflict or confusion relates to Downloads. 10.7 Some Downloads are available for purchase through this Website, but the Download itself will be available for download (Electronic Delivery) through selected third parties. In this circumstance, we shall direct you to the third party’s website for Electronic Delivery of the Download. We will provide you with appropriate means (a unique code or similar) to the complete the Electronic Delivery of the Download via the third party’s website. Where you receive Electronic Delivery of a Download through a third party website, the terms and conditions of the third party website shall apply to such Electronic Delivery. General 11.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. 11.2 All notices from you to us must be in writing and sent by email to: support(at)grimfrost.com. All notices from us to you will be displayed on the Website from time to time or sent by email, registered post or airmail to any address provided by you to us. Notices will be deemed received 24 hours after when posted on the website, 2 days after an email is sent. If a notice is deemed to have been received after 4.00 pm (local time of the recipient) on a business day, or on any day which is not a business day, it shall be deemed to have been received at 9.00 am (local time of the recipient) on the next business day. 11.3 The Contract is binding on you. You may not transfer, assign or otherwise deal with or any of your rights or obligations arising under the Contract. 11.4 If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 11.5 These Terms, together with our Privacy Policy and Terms of Website Use, and any other document expressly referred to in these documents, constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract. We each acknowledge that, in entering into a Contract, neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these documents. Nothing in this clause shall limit or exclude any liability for fraud. 11.6 Failure or delay by us in enforcing or partially enforcing any provision of a Contract shall not be construed as a waiver of any of our rights under the Contract. Any waiver by us of any breach of, or default under, any provision of a Contract by you shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract. 11.7 We have the right to revise and amend these Terms from time to time. The latest version of these Terms will be available on the Website. You will be subject to the policies and Terms in force at the time that you order Products from us. 11.8 No term of any Contract shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract. 11.9 To the fullest extent permissible, any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims) will be governed by Swedish law and subject to the exclusive jurisdiction of the courts of Sweden. Complaints Policy 12.1 We are committed to providing a quality service to you and value your views, opinions and feedback on any Products which have been supplied to you or the service which we have provided to you. If we have not performed any of our duties to a satisfactory standard please contact us and we shall endeavour to put right any problems. 12.2 If your complaint relates to the quality of a Product please refer to condition 8. For any other complaints, queries, or to provide us with feedback, please contact us through email on: support(at)grimfrost.com. We shall endeavour to contact you within ten business days of receiving your email and shall work closely with you in trying to resolve any problems fairly and quickly and to ensure that both our Products and the services which we have provided to you are to your satisfaction. Terms of Website Use This page (together with the documents referred to on it) tells you the terms of use on which you may make use of this website (our site) whether as a guest or as a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. Information about us This site is operated by Grimfrost Production AB (we or our or us or Grimfrost). We are a corporation registered in Sweden under company number 5969831026 and have our registered office at Sätuna Stommen 5, 52194 Falköping, Sweden. Accessing our site Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you, or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them. Your access to our site is dependent on you consenting to our use (and certain third parties) of cookies in connection with your visit to the site. More information can be found in our Privacy Policy. Acceptable use You may only use our site for lawful purposes. You may not use our site: - In any way that breaches any applicable local, national or international law or regulation. - In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. - For the purpose of stalking, harming, harassing or abusing, or attempting to stalk, harm, harass or abuse any person in any way. - To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). - To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. - To transmit any material that is defamatory, obscene, offensive, hateful, inflammatory, likely to deceive any person, or which infringes the rights of any third party. You also agree: - Not to reproduce, duplicate, or copy any part of our site without our express permission. - Not to provide information that is inaccurate, fictional or misleading. - Not to access without authority, interfere with, damage or disrupt: - any part of our site - any equipment or network on which our site is stored - any software used in the provision of our site; or - any equipment or network or software owned or used by any third party Intellectual property rights Unless otherwise stated, we are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by trademark and copyright laws and treaties around the world. All such rights are reserved. The trade marks depicted on our site are owned by us or our licensors All materials on this site, including but not limited to images, artwork, text, audio clips, and video clips, are, unless otherwise stated, owned and controlled by Grimfrost Production AB and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. Modification of the materials or unauthorized use of the materials for any purpose is a violation of our legal rights. The unauthorized posting of any of our intellectual property, including any images of our products or other artwork on any other website, including, but not limited eBay, Amazon or Craigslist is strictly prohibited. Downloadable Material Licence These are the terms and conditions that apply when you receive electronic artwork, wallpapers, PDF files or other material downloadable from the Grimfrost website or through the Grimfrost email newsletter subscription service. The parties agree that in consideration of your use of the Grimfrost website and/or the Grimfrost email newsletter subscription service, Grimfrost grants you a licence to use the Downloadable Material on the following terms: This licence is made between: (1) Grimfrost Production AB, Sätuna Stommen 5, 52194 Falköping, Sweden. (“Grimfrost”); and (2) the recipient of material downloaded from Grimfrost’s website (“You/you/Your/your”) together being “the parties”. Grimfrost grants to you a personal, non-exclusive, non-transferable, royalty-free license to use the Downloadable Material in the following ways: 1.1 to store the Downloadable Material on any number of electronic devices and/or storage media (including, by way of example only, personal computers, e-book readers, mobile phones, portable hard drives, USB flash drives, CDs or DVDs) which are personally owned by you; and 1.2 to access the Downloadable Material using an appropriate electronic device and/or through any appropriate storage media. For the avoidance of doubt, you are ONLY licensed to use the Downloadable Material as described in paragraph 1 above. You may NOT use or store the Downloadable Material in any other way. If you do, Grimfrost shall be entitled to terminate this license. Further to the general restriction at paragraph 2, Grimfrost shall be entitled to terminate this licence in the event that you use or store the Downloadable Material (or any part of it) in any way not expressly licensed. This includes (but is by no means limited to) the following circumstances: 3.1 you provide the Downloadable Material to any company, individual or other legal person who does not possess a license to use or store it; 3.2 you make the Downloadable Material available on bit-torrent sites, or are otherwise complicit in ‘seeding’ or sharing the Downloadable Material with any company, individual or other legal person who does not possess a license to use or store it; 3.3 you print or reproduce in any physical format and distribute hard copies of the Downloadable Material to any company, individual or other legal person who does not possess a license to use or store it; 3.4 you attempt to reverse engineer, bypass, alter, amend, remove or otherwise make any change to any copy protection technology which may be applied to the Downloadable Material; 3.5 you use, or allow another company, individual or legal person to use, the Downloadable Material commercially or in relation to any business or business activities. You acknowledge that all copyright, trademark and other intellectual property rights in the Downloadable Material are, and shall remain, the sole property of Grimfrost. On termination of this licence, howsoever effected, you shall immediately and permanently delete all copies of the Downloadable Material from your computers and storage media, and shall destroy all hard copies of the Downloadable Material which you have derived from the Downloadable Material. Grimfrost shall be entitled to amend these terms and conditions from time to time by written notice to you. These terms and conditions shall be governed by Swedish law, and shall be subject only to the jurisdiction of the Courts Sweden. If any part of this licence is illegal, or becomes illegal as a result of any change in the law, then that part shall be deleted, and replaced with wording that is as close to the original meaning as possible without being illegal. Any failure by Grimfrost to exercise its rights under this licence for whatever reason shall not be in any way deemed to be a waiver of its rights, and in particular, Grimfrost reserves the right at all times to terminate this license in the event that you breach paragraph 2 or paragraph 3. Reliance on information posted Any materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. Site changes We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. Our liability The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. We do not warrant that the site, its content or the server that makes it available are error or virus free or free of other harmful components or that your use of this website will be uninterrupted. To the extent permitted by law, we, other members of our group companies and any third parties connected to us, hereby expressly exclude: - All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. - Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. In such cases, our liability will be limited to the fullest extent permitted by applicable law. Information about you We collect information about you in accordance with our Privacy Policy. Subject to your express consent on entry to our site, you accept these Terms of Website Use and to our collection of information about you in accordance with our Privacy Policy. You warrant that all data provided by you is accurate, genuine and lawful. Purchases concluded through our site Purchases though our site are governed by our Terms and Conditions of Sale. Viruses, hacking and other offences You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and other laws. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it. Linking to our site You may link to our website, or any page within it for personal (non-commercial) reasons, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these terms of use. If you wish to make any use of material on our site other than that set out above, please address your request to us using the contact details set out below. Links from our site Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have not reviewed all of these sites and we have no control over the contents of those sites or resources. We do not endorse or make any representation about them and accept no responsibility for them or for any loss or damage that may arise from your use of them. Suspension and termination If, in our opinion, these terms of use have been breached, we may take such action as we deem appropriate, and may result in our taking all or any of the following actions: - Immediate, temporary or permanent withdrawal of your rights to use restricted parts of our site. - Issue of a warning to you. - Legal proceedings against you for reimbursement of all costs, liabilities and losses on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. You hereby agree to indemnify us in this respect. - Further legal action against you. - Disclosure of such information to law enforcement authorities as we reasonably feel is necessary. We exclude liability for actions taken in response to breaches of these terms of use. The responses set out above are not limited, and we may take any other action we reasonably deem appropriate. Jurisdiction and applicable law To the fullest extent permissible; - the Swedish courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country; and - these terms of use are governed by Swedish law. Variations We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. Your concerns If you have any concerns about material which appears on our site, please contact us through the contact for on this website. Thank you for visiting our site.