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ОБЩИ УСЛОВИЯ ЗА ПОЛЗВАНЕ НА УСЛУГИТЕ НА FITNESS-ZONE.EU И УСЛОВИЯ ЗА ONLINE ПАЗАРУВАНЕ ВНИМАНИЕ! Внимателно прочетете тези Общи условия, преди да използвате този уеб сайт. Ако използвате този уеб сайт се счита, че приемате и сте съгласни с посочените Общи условия. Ако НЕ ПРИЕМАТЕ тези условия, не използвайте този уеб сайт! Настоящите ОБЩИ УСЛОВИЯ уреждат взаимоотношенията между fitness-zone.eu (наричан по-долу „ФИТНЕС ЗОНА”) от една страна и Потребителите на електронни (Интернет) страници и услуги, намиращи се на домейн fitness-zone.eu и поддомейните му (наричани за краткост Сайт), както и отношенията със същите, когато използват информационните и търговски услуги предлагани от „ФИТНЕС ЗОНА” (наричани за краткост Услуги). С натискането на всеки един обект, линк или бутон, разположени на страниците на „ФИТНЕС ЗОНА” (с изключение на линка към настоящите Общи условия), Потребителят се съгласява, изцяло приема и се задължава да спазва настоящите Общи условия. Условия за използване на Сайта на FITNESS-ZONE.EU Потребителят разбира и декларира съгласието си с обстоятелството, че информационните услуги и Сайта се предоставят „във вида, в който са публикувани“ и факта, че „ФИТНЕС ЗОНА” не носи отговорност за точността на публикуваната информация и навременното доставяне на информация относно завършени поръчки на Потребителя, негови или на други Потребители запитвания, въпроси и коментари за продукти, информация за не- налични продукти, както и за претърпени вредии /или пропуснати ползи и други загуби от какъвто и да било вид и размер, настъпили след, в резултата на или поради използване (или пък невъзможност за използване, поради технически проблеми, профилактика, решения на администратора и др.) на Сайта. В случай, че в следствие на използването на този Сайт или материали от него възникнат вреди, за които е необходим ремонт или поправка на оборудване или информация, Потребителят поема цялата отговорност и всички разходи, свързани с отстраняването на нанесените вреди. Потребителят е информиран и декларира съгласието си, че част от стоките, публикувани на Сайта, могат да бъдат посочени като налични в магазинната мрежа, но да няма наличност от тези стоки и продукти, както и аксесоари към тях при заявяване на поръчка на тези стоки чрез on-line системата за покупки. Потребителят е информиран и декларира съгласието си, че заявената от него поръчка може да претърпи промени, които „ФИТНЕС ЗОНА” се задължава да съобщи на потребителя на предоставения от него е-мейл и/или телефон за контакти и/или по друг подходящ начин до момента на получаване на потвърждение за окончателното изпращане на потвърдената поръчка до адреса на потребителя. За да използва Сайта, Потребителят трябва да получи достъп до World Wide Web пряко или чрез други устройства, които имат достъп до Web базирано съдържание. Освен това Потребителят трябва да си осигури цялото необходимо за достъп до World Wide Web оборудване, включително компютър, модем или другo средствo за достъп до Интернет мрежата. „ФИТНЕС ЗОНА” само предоставя информацията на Сайта и не отговаря за каквито и да било смущения или технически проблеми, осуетяващи използването на Сайта, вследствие експлоатирането на компютърното оборудване от Потребителя. Достъпът до Услугите Стоките е възможен само и изключително чрез публично достъпната Интернет страница на www.fitness-zone.eu Задължения на потребителя при попълване на формуляра за поръчка на стоки или услугиЗа целите на използване на Сайта на „ФИТНЕС ЗОНА”, Потребителят се съгласява и декларира, че ще предостави вярна, точна, актуална и пълна информация при попълване на формуляра за поръчка на стоки или услуги (наричан оттук нататък с общото наименование Лични данни); В случай, че Потребителят предостави невярна, неточна, неактуална или непълна информация, „ФИТНЕС ЗОНА” има право да му откаже изпълнение на поръчката на стоките и услугите, както и „ФИТНЕС ЗОНА” не носи отговорност за невярно и/или неточно изпълнена поръчка, извършена във връзка с получената от потребителя информация. Защита на личните данни. Kонфиденциална политика на „FITNESS-ZONE.EU” Съгласно Закона за защита на личните данни, Потребителят има право на достъп до собствените си Лични данни, които е въвел и/или са станали достояние на „ФИТНЕС ЗОНА” при използване на Сайта, както и за целите на извършване на поправка в предоставените Лични данни. В случай че потребителят е заявил поръчка и не е заявил своевременно поправка в информацията с предоставените лични данни, в следствие на което „ФИТНЕС ЗОНА” изпълни неточно заявената от потребителя поръчка, „ФИТНЕС ЗОНА” не носи каквато и да било отговорност за неточно изпълнената поръчка и всички претърпени вреди са за сметка на потребителя С настоящите Общи условия „ФИТНЕС ЗОНА” уведомява потребителите, че е дружество, регистрирано като Администратор на лични данни съгласно чл. 14 ал. 4 от Закона за защита на личните данни от Председателя на Комисията за защита на личните данни. След запознаване със съдържанието на настоящите Общи условия и приемането им, изрично се съгласяват предоставените от тях Лични данни да бъдат обработвани от „ФИТНЕС ЗОНА” по електронен път при доставка на поръчани стоки или услуги и при необходимост от помощ от служители на „ФИТНЕС ЗОНА” както и да получават информация за продукти и услуги на „ФИТНЕС ЗОНА” на предоставените от тях форми за контакт, освен ако изрично не откажат да получават информация за продукти и услуги на „ФИТНЕС ЗОНА” чрез формите за запитване и контакт, посочени на настоящия Сайт. Всички доброволно предоставени от Потребителя Лични данни и други Данни, необходими за неговата идентификация в процеса на използване на Сайта, се съхраняват, обработват и използват от „ФИТНЕС ЗОНА” за целите на поддръжка на определени функционалности на предлаганите услуги и за целите на рекламата на стоки и услуги. „ФИТНЕС ЗОНА” уведомява и декларира изрично пред Потребителя, че предоставените от Потребителя Лични данни не се отстъпват на трети лица за рекламни и промоционални цели. „ФИТНЕС ЗОНА” си запазва правото да използва IP адресите и други данни на Потребителите за разкриване идентичността им в случаите, когато това е необходимо в изпълнение на закона, юридически процедури и/или за да се осигури спазването на настоящите Общи условия. Авторски права и ограничения свързани с тях. „ФИТНЕС ЗОНА” предоставя правото на Потребителите да използват всички услуги, които са посочени в Сайта само за лични нужди с нестопанска цел и при условие че не се нарушават авторските права на „ФИТНЕС ЗОНА” или на трети лица свързани пряко или косвено с материалите на Сайта. Забранява се изрично материалите, публикувани на този Сайт да да бъдат копирани, публично разпространявани или раздавани с каквато и да било цел от Потребителите. Употребата на публикуваните в този интернет Сайт материали в други сайтове е забранена и нарушителите подлежат на санкции съгласно разпоредбите, посочени в Закона за защита на авторското право и сродните му права. Цялото съдържание, включително, но не само, статични изображения, динамични изображения, текст и/или мултимедийно съдържание, дизайн, софтуер, бази данни, информация и всякакво друго съдържание публикувани на Интернет страницата са собственост на „ФИТНЕС ЗОНА” или на трети лица, като в този случай съдържанието може да бъде съпътствано от упоменаване за неговата собственост, за което „ФИТНЕС ЗОНА” притежава разрешение за ползване „ФИТНЕС ЗОНА” си запазва правото да преотстъпва правата за публикуване на материали и друга информация, публикувана на Сайта, на трети лица при допълнително сключен договор в писмена форма, уреждащ правоотношенията, между „ФИТНЕС ЗОНА” и лицето публикуващо информацията. При закупуване на стока, представляваща обект на авторски и/или патентни права „ФИТНЕС ЗОНА” не предоставя никакви допълнителни права за ползване и разпространение, освен изрично упоменатите права и/или лицензии от производителя/дистрибутора на стоката. Всички предоставени от „ФИТНЕС ЗОНА” стоки и услуги, които се ползват със защита съгласно Закона за защита на авторското право и сродните му права , се предоставят на Потребителите в оригиналният си вид, опаковка и носител без каквото и да било въздействие от страна на „ФИТНЕС ЗОНА” и съгласно лицензите и правата за разпространение, предоставени от производителите и/или дистрибуторите им за Република България. Предоставените препратки на Сайта на „ФИТНЕС ЗОНА” към сайтове, собственост на трети лица, са публикувани единствено и само за Удобство на потребителите. При употреба на такава препратка потребителите не използват услуга, предоставена от „ФИТНЕС ЗОНА” и по отношение на използването на препратката извън Сайта на „ФИТНЕС ЗОНА” настоящите Общи условия не се прилагат. „ФИТНЕС ЗОНА” не контролира горепосочените сайтове, които не са собственост на „ФИТНЕС ЗОНА” и не поема никаква отговорност по отношение на информацията и/или съдържание им. С настоящите Общи условия „ФИТНЕС ЗОНА” информира Потребителите, че по никакъв начин не налага и не препоръчва използването на тези сайтове от Потребители, нито информацията публикувана в тях. Посещението на посочените сайтове и всички рискове, свързани с използването им, са изцяло за сметка на Потребителите и „ФИТНЕС ЗОНА” не носи каквато и да било отговорност за претърпени в тази връзка вреди от Потребителите. Представяни стоки и услуги на Сайта. Информацията за стоките в Сайта е разпределена по видове групи и подгрупи; В страницата (линка) към всеки артикул, посочен в Сайта е предоставена информация относно цената, основните характеристики на стоката и допълнителна информация, целяща подпомагането на извършването на информиран избор от Потребителите при покупката на продукта или услугата. „ФИТНЕС ЗОНА” не носи отговорност за неточности в описанието на стоката, които не се отнасят към основните и характеристики на стоката и не претендира за изчерпателност на предоставената информация. „ФИТНЕС ЗОНА” си запазва правото да публикува имена, модели и друга информация за стоки на Английски език, когато: а) Съществува опасност с преводът и да се изгуби ценна информация относно характеристиките на стоката; б) Няма общоприета еднозначна терминология на Български език; в) Самата стока е носител на информация на Английски език, например, софтуер, музика и филми на Английски език; Всички, посочени на сайта цени, са в Български Лева и без ДДС. В случай, че стоката има няколко модификации, на страницата и са посочени цените за всяка от модификациите. „ФИТНЕС ЗОНА” има право по всяко време и без предупреждение да прави промени в публикуваните продукти, услуги, цени и други характеристики на стоките и Потребителите се считат информирани за посочените промени от датата на публикуването им. Информацията за част от публикуваните продукти е възможно да не е актуализирана, но във всички случаи Потребителите ще бъдат уведомени в случай на извършена поръчка на Сайта с форма за on-line покупки преди доставката им за неактуализирана информация на Сайта, свързана с поръчаните продукти. Част от информацията публикувана в Сайта е възможно да се отнася до продукти, услуги или програми, които не се предлагат и не са достъпни в момента, за което моля да ни извините предварително. Закупуване на стока и/или услуга, представена в „ФИТНЕС ЗОНА” Потребителят има право да поръчва всички стоки и услуги, посочени в Сайта на „ФИТНЕС ЗОНА”. При извършване на поръчката Потребителят има право да избере вида на стоките и количеството им, начина и сроковете за доставка,според предложените на Сайта възможности. По всяко време преди окончателното потвърждение на Поръчката с попълването на формата за on-line покупки, Потребителят има право да извършва промени в избраните от него стоки и услуги. При извършвае на поръчка на Сайта Потребителят влиза в договорни отношения със FITNESS-ZONE.EU, касаещи конкретната поръчка и регламентирани с настоящите Общи условия, поръчката се смята за окончателно извършена след получаване на потвърждение на поръчката, следвайки инструкциите, посочени в Сайта; „ФИТНЕС ЗОНА” има право да променя цените, посочени в Сайта по свое усмотрение, по всяко време и без да е длъжен да уведомява предварително Потребителите. Потребителят е длъжен да заплати цената, която е била посочена на Сайта по време на извършване на поръчката, независимо дали е по-ниска или по-висока от актуализираната цена. При допуснати технически грешки в публикуваната информация на Сайта, в резултат на което поръчката не може да бъде изпълнена, „ФИТНЕС ЗОНА” има правото да откаже изпълнението на поръчката и не дължи друго обещетение на Потребителя, освен възстановяване на сумите, заплатени и/или депозирани от потребителя за отменената поръчка, ако има такива. Доставка на закупени стоки Срокът за доставката на заявените с поръчка стоки до дома Ви е в рамките от 24 часа до 5 работни дни, след получаване на потвърждение на поръчката, като срокът може да бъде удължен при официалните празници и/или почивни дни със срока на неработните дни. Във всички случаи е възможно забавяне в посочените срокове за доставка, за което ще бъдете уведомени своевременно от наш сътрудник. Доставката на поръчаните стоки се извършва по избрания от Потребителя начин и според посочените срокове. „ФИТНЕС ЗОНА” си запазва правото да удължава посочените срокове с до 7 (седем) дни, без да информира предварително Потребителите, и да удължава сроковете с повече от 7 (седем) дни с предварителното съгласие от страна на Потребителя, заявил доставката. Цената на една доставка може да бъде на различна стойност в лева, за цялата страна, в зависимост от вида и размера на стоката, адреса за доставка и броя на продуктите в поръчката. Докато извършвате Вашата поръчка за покупка от онлайн магазина, ще забележите празно поле “Забележки”. В това поле имате възможност да посочите удобен за Вас ден за доставка и при възможност от наша страна, ще съобразим доставката с Вашите предпочитания, за което ще бъдете уведомени своевременно от наш сътрудник. „ФИТНЕС ЗОНА” може да поиска допълнително потвърждение, включително по телефон, факс, електронна поща на извършената поръчка. В случай, че Потребителят откаже да предостави изискваната от „ФИТНЕС ЗОНА” информация, отказът от предоставянето й автоматично води до отмяна на поръчката с или без допълнително уведомление на Потребителя. Цената за доставка се калкулира автоматично в стойността на поръчката. Доставката се извършва: Доставка до вратата на апартамента или офиса за сгради, въведени в експлоатация и притежаващи работещ асансьор; Доставка до вратата на двора ,при къщи с дворно място или до вратата на къщата при къщи без дворно място; Доставка до входа на сградата ,когато тя не е въведена в експлоатация или няма работещ асансьор, както и при всяка друга хипотеза, необхваната от горепосочените условия. FITNESS-ZONE.EU не носи отговорност за забава в случай, че забавянето се дължи по вина на куриера, извършващ доставката и/или поради независещи от „ФИТНЕС ЗОНА” обстоятелства. При извършване на доставката, стоките следва да бъдат прегледани внимателно от Потребителя и/или упълномощено от него лице. При констатиране при прегледа на външни видими дефекти – евентуални повреди, удари и други щети, установени при доставка, Потребителят следва да подпише протокол за щети в присъствието на куриера незабавно да уведоми сътрудник от отдел On-line При приемане на пратката от Потребителя без забележки, всички и всякакви претенции за въшни видими дефекти са неоснователни и като такива не следва да бъдат удовлетворявани. В случай че не бъде изготвен и подписан протокол за щети в присъствието на куриера при получаването на пратката и/или не бъде незабавно уведомен сътрудник от отдел On-line, Потребителят губи правото си на привеждане на констатираните външни видими дефекти в съответствие с договора за продажбата. В случаите, когато от „ФИТНЕС ЗОНА” са зададени в писмена форма конкретни дата и час за доставка, изявлението има обвързваща сила. При посочени неверен или сгрешен адрес, лице за контакти и/или телефон при подаване на заявката „ФИТНЕС ЗОНА” не носи отговорност за неточно изпълнение на поръчката в следствие на подадената невярна информация от Потребителя. При предаване на стоките, Потребителят или трето лице, посочено от него, са длъжни да подпишат придружаващите я документи. За трето лице се счита всяко лице, което не е титуляр на заявлението, но приема стоката при доставка на посочения от Потребителя адрес за доставка. В случай, че Потребителят не бъде открит в срока за изпълнение на доставката на посочения от него адрес и/или не бъде осигурен достъп до адреса за доставка, „ФИТНЕС ЗОНА” се освобождава от задължението си да достави заявените стоки и Потребителят губи правата си по извършената от него поръчка за доставка на стоки. Когато доставените стоки явно не съответстват на заявените за покупка от Потребителя и това може да се установи при обикновен преглед на доставените стоки, Потребителят има право да поиска доставената му стока да бъде заменена със съответстваща на извършеното от него заявление за покупка на стоки в срок от 48 часа от уведомяването за такова искане на сътрудник от отдел On-line. „ФИТНЕС ЗОНА” си запазва правото да променя подизпълнителя, извършващ доставката, без да е длъжен да информира предварително Потребителя, стига това да не рефлектира на начина и срока на доставка. „ФИТНЕС ЗОНА” извършва доставки чрез подизпълнител/и само на територията на България. Заплащане на закупени стоки и услуги При извършване на заплащане в брой на поръчаните стоки и услуги Потребителят се задължава да депозира в момента на доставката на „ФИТНЕС ЗОНА” или на неговият представител/подизпълнител, изпълняващ доставката пълната стойност на доставената стока съгласно потвърдената поръчка. В случай, че в срок от 7 (седем) дни от датата на доставка, Потребителят откаже частично или изцяло закупените стоки, „ФИТНЕС ЗОНА” се задължава да възстанови частично или изцяло депозираната сума за тяхното закупуване. В случай, че Потребителят не реализира правото си на отказ от закупените стоки или услуги в горепосочения срок, „ФИТНЕС ЗОНА” автоматично трансформира депозита като заплащане на стойността на поръчаните стоки или услуги. При заплащане по банков път, Потребителят депозира сума, равна на стойността на доставената стока съгласно потвърдената поръчка в банковата сметка на FITNESS-ZONE.EU, посочена в генерираната фактура и едва след като депозита бъде потвърден като получен и банковата сметка бъде заверена със съответната сума, „ФИТНЕС ЗОНА” изпълнява доставката на поръчаните стоки и услуги. В случай, че в срок от 7 (седем) дни от датата на доставка Потребителят откаже частично или изцяло закупените стоки, „ФИТНЕС ЗОНА” се задължава да възстанови частично или изцяло депозираната сума за тяхното закупуване. В случай, че Потребителят не реализира правото си на отказ от закупените стоки или услуги в горепосочения срок, „ФИТНЕС ЗОНА” автоматично трансформира депозита като заплащане на стойността на поръчаните стоки или услуги. При плащане чрез виртуален ПОС терминал, Потребителят депозира сума, равна на стойността на доставената стока съгласно потвърдената поръчка чрез виртуален ПОС терминал и едва след като транзакцията на депозита бъде потвърдена, „ФИТНЕС ЗОНА” изпълнява доставката на поръчаните стоки и услуги. В случай, че в срок от 7 (седем) дни от датата на доставка Потребителят откаже частично или изцяло закупените стоки, „ФИТНЕС ЗОНА” се задължава да възстанови частично или изцяло депозираната сума за тяхното закупуване. В случай, че Потребителят не реализира правото си на отказ от закупените стоки или услуги в горепосочения срок, „ФИТНЕС ЗОНА” автоматично трансформира депозита като заплащане на стойността на поръчаните стоки или услуги. Отказ от закупена стока Потребителят има право да откаже и да поиска връщане на поръчаните и закупени от него стоки в срок от 7 (седем) работни дни от получаване на стоките на адреса за доставка, в случай, че същите са с запазена опаковка в нейната цялост , пълна окомплектовка и стоките са във вида, в който са получени с придружаващата ги документация (фактура и гаранционна карта) и при условията по чл. 55 от Закона за защита на потребителите 9.1.Връщане на продукти 9.1.1.Потребителят на „ФИТНЕС ЗОНА” може да върне закупените продукти, според договорните отношения в следните ситуации: А)Продуктите имат сериозни нарушения на физическата си цялост, на опаковката и съдържанието й. Б)Продуктите са доставени или фактурирани погрешно. В)Продуктите имат фабрични дефекти. Г)Потребителят е поръчал грешни размери на продуктите. Потребителят има право да се откаже от договора от разстояние без да посочва причина и без да дължи обезщетение или неустойка в 7-дневен срок, считано от датата на: а) сключване на договора – при договор за услуги; б) приемане на стоките от Потребителя или от трето лице, различно от превозвача и посочено от Потребителя – при договор за продажба, или когато Потребителят е поръчал много стоки с една поръчка, които се доставят отделно, считано от датата, на която Потребителят или трето лице, различно от превозвача и посочено от Потребителя приеме последната стока. Потребителят е задължен да информира „ФИТНЕС ЗОНА” за своето намерение да върне закупените продукти или да се откаже от договора от разстояние, като заяви решението си недвусмислено чрез всякакви средства за писмена комуникация (e-mail, факс или други) в рамките на посочения в срок. За да упражни правото си на отказ Потребителят може да използва, без да е задължен, и стандартния формуляр за отказ съгласно Приложение № 1 към настоящите Общи условия. В Приложение № 2 към настоящите Общи услови могат да бъдат намерени стандартни указания за упражняване правото на отказ от договора от разстояние. 9.1.2.Потребителя на „ФИТНЕС ЗОНА” не може да върне закупен на договорна основа продукт и / или да предяви искове за нанесени щети / компенсации в следните ситуации: А)За замяна на закупен продукт с друг с различни характеристики или различен тип продукт. Б)Искането за връщане причинено от всякаква ситуация, отнасяща се до чл. 9.1.2. е подадено в срок надвишаващ 7-те дни от доставката на стоката до Потребителя . В)Върнатият продукт не е в състоянието, в което е бил доставен (в оригиналната опаковка с прикачени всички етикети и с всички придружаващи документи). 9.1.3.Също Потребителят няма право да върне продукт или услуга, както и да упражни правото си на отказ от договор от разстояние по отношение на договори за: А)Предоставяне на услуги, при които услугата е предоставена напълно и изпълнението й е започнало с изричното предварително съгласие на потребителя и потвърждение от негова страна, че знае, че ще загуби правото си на отказ, след като договорът бъде изпълнен изцяло от fitness-zone.eu Б)Доставка на стоки или услуги, чиято цена зависи от колебанията на финансовия пазар, които не могат да бъдат контролирани от „ФИТНЕС ЗОНА” и които могат да настъпят по време на срока за упражняване правото на отказ. В)Доставка на стоки, изработени по поръчка на потребителя или съобразно неговите индивидуални изисквания. Г)Доставка на стоки, които поради своето естество могат да влошат качеството си или имат кратък срок на годност. Д)Доставка на запечатани стоки, които са разпечатани след доставката им и не могат да бъдат върнати поради съображения, свързани с хигиената или защита на здравето (напр. бельо, бански костюми и др.). Е)Доставка на стоки, които след като са били доставени и поради естество им са се смесили с други стоки, от които не могат да бъдат отделени. Ж)Доставка на запечатани звукозаписи или видеозаписи или запечатан компютърен софтуер, които са разпечатани след доставката. З)Доставка на вестници, периодични издания или списания с изключение на договори за абонамент за доставката на такива издания. И)Договори, сключени по време на публичен търг по смисъла на Закона за защита на потребителите. Й)Предоставяне на услуги за настаняване, които нямат за цел живеене, транспорт на стоки, отдаване на автомобили под наем, услуги за хранене или предоставяне на услуги, свързани с развлекателни дейности, ако договорът предвижда конкретна дата или срок да изпълнение. К)Предоставяне на цифрово съдържание, което не се доставя на материален носител, когато изпълнението е започнало с изричното съгласие на потребителя, който е потвърдил, че знае, че по този начин ще загуби правото си на отказ. Потребителят, който извести „ФИТНЕС ЗОНА” в съответствие с т.9 от настоящите Общи условия е отговорен за връщането на въпросните продукти на „ФИТНЕС ЗОНА” в състоянието, в което са му били доставени не по-късно от 3 дни след деня, в който Потребителят е информирал „ФИТНЕС ЗОНА” за връщането или отказа си от договора от разстояние. Срокът се счита за спазен, ако Потребителят изпрати обратно стоките преди изтичането на 3-дневния срок. Потребителят е длъжен да съхранява по подходящ начин стоките, тяхното качество, цялост и безопасност до момента на връщането им. Потребителят отговаря за намаляване стойността на стоките вследствие на боравене с тях, различно от необходимото за установяване на тяхното естество, характеристики и добро функциониране. Потребителят връща стоките на „ФИТНЕС ЗОНА” на адрес гр. София, ………………………………………………………………….в работни дни (от понеделник до петък) от 09:00 ч. до 17:30 ч. Разходите по връщането на продуктите се определят по реда на т. 7.9.9. от настоящия Документ. В случай, че Клиент върне продукт и желае замяната му с идентичен продукт замяната ще бъде направена според условията и ограниченията на обикновена поръчка. В случай, че „ФИТНЕС ЗОНА” не разполага с идентичен продукт, с който да бъде извършена замяната, „ФИТНЕС ЗОНА” се задължава да възстанови на Клиента заплатената от него стойност на продукта, като се освобождава от друга отговорност. В случай на отказ от договора от разстояние „ФИТНЕС ЗОНА” ще възстанови на Потребителя всички плащания, които е получило от него. Получените суми ще бъдат възстановени на Потребителя без неоправдано забавяне и в срок до 14 дни, считано от датата, на която Потребителят е информирал „ФИТНЕС ЗОНА” за решението си за отказ от договора от разстояние. „ФИТНЕС ЗОНА” има право да отложи възстановяването на сумите на Потребителя до получаване на стоките обратно или до получаване на надлежни доказателства от Потребителя, че е изпратил обратно стоките, предмет на договора. В случай, че продуктът не може да бъде доставен, „ФИТНЕС ЗОНА” се задължава да възстанови на Потребителя заплатените от него по договора суми, ако има такива, в срок до 14 дни от датата, на която е следвало да изпълни поръчката. Във всички неописани случаи на възстановяване на заплатени суми, това ще бъде направено в рамките на 14 дни, считано от датата на потвърждението, че продуктът/услугата са надлежно върнати от Потребителя. Потребителят дава съгласието си възстановяването на сумите да бъде извършено по банков път по посочена от Потребителя негова лична банкова сметка, открита в Република България, като това възстановяване няма да бъде свързано с разходи за Потребителя. В случай на отказ от договора от разстояние Потребителят заплаща преките разходи за връщане на стоките на „ФИТНЕС ЗОНА”. Във всички случаи, разходите за връщане на стоките и тяхното повторно изпращане, ако има такова, са за сметка на Потребителя, с изключение на: Колетът има сериозни нарушения на физическата си цялост, на опаковката и съдържанието й; Продуктите са доставени или фактурирани погрешно или имат фабрични дефекти, при което „ФИТНЕС ЗОНА” ще понесе разходите по доставката. - Политика на поверителност на „ФИТНЕС ЗОНА” (подробна информация) С приемането на настоящите Общи условия Потребителя дава изричното си съгласие за обработването на предоставени от него/нея лични данни от страна на „ФИТНЕС ЗОНА”. „ФИТНЕС ЗОНА” обработва (събира, използва, предоставя и др.) лични данни на Потребителя само за следните цели: • Потвърждение, доставка и фактуриране на направена поръчка или закупен купон (ваучер); • Проверка, потвърждаване и обработване на плащания и трансфери; • Отказване на поръчки и други проблеми от всякакъв характер, свързани с поръчка или договор за закупени продукти или услуги, включително покупката на купон(ваучер); • Осигуряване на достъп до услуги, в това число изпълнение на договори, сключени от разстояние и всички отношения между страните породени от тях; • Осигуряване на гаранционно обслужване на предлаганите продукти; • Изпращане на брошури, известия и съобщения и маркетингови цели; • Контактуване с Потребителите; • Контактуване, свързано с обслужване на клиенти и статистически цели. „ФИТНЕС ЗОНА” може без съгласието на Потребителя да събира други данни (IP адрес, време на посещение, място, от което е достъпна Интернет страницата, име и версия на уеб-браузъра, операционна система, включително и други параметри), предоставени от уеб-браузъра, чрез който е осъществен достъпът на Интернет страницата и могат да бъдат използвани от „ФИТНЕС ЗОНА” за подобряване на Услугите, предоставяни на Потребителите или със статистически цели; освен в случаите когато се нарушават разпоредбите на Общите условия на fitness-zone.eu, ако действията на Потребителя са в ущърб на интересите или нанасят каквито и да било вреди на „ФИТНЕС ЗОНА” и / или на трети лица с които „ФИТНЕС ЗОНА” има договор за съвместна дейност или каквито и да било услуги по това време. Потребителя има право да се противопостави на събирането на лична информация и да изиска нейното изтриване, като по този начин той/тя оттегля съгласието си по отношение на Общите условия на „ФИТНЕС ЗОНА” и се отказва от всякакви права, описани в тях, без по-нататъшно задължение от всяка страна към другата и/или без която и да от страните да отговаря за каквито и да било нанесени вреди към другата, но само при спазване на разпоредбата в настоящите Общи условия За да упражни правата Потребителя се свързва с „ФИТНЕС ЗОНА” посредством възможностите за контакт, описани на Интернет страницата по това време и упражнява правото си писмено (електронна поща, факс, препоръчана поща и др.). Използвайки шаблоните на Интернет страницата, Потребителв има право да промени първоначално предоставените от него данни, за да декларира промяна, ако такава е извършена. Политиката на поверителност на „ФИТНЕС ЗОНА” се основава само на информация, която е доброволно предоставена от Потребителя. „ФИТНЕС ЗОНА” не е отговорно за Политиката на поверителност, практикувана и прилагана от трети лица, които могат да бъдат достигнати чрез всякакви интернет връзки извън Интернет страницата. „ФИТНЕС ЗОНА” се задължава да използва събраните данни само в съответствие с упоменатите цели и да не поверява, продава, дава под наем, лицензира, прехвърля и др. своята база данни съдържаща лична и специална информация за Потребителя на трети лица, които не са обвързани с постигането на упоменатите цели. С цел избягване на съмнение изрично се уговаря, че Потребителя дава съгласие „ФИТНЕС ЗОНА”, при спазване на приложимия закон, да разкрива и предоставя лични данни на Потребителя на трети лица в България или чужбина, в това число на различни държавни и общински органи, на лица в рамките на „ФИТНЕС ЗОНА”, на свързани с „ФИТНЕС ЗОНА” лица и дружества и на доставчици и дистрибутори на „ФИТНЕС ЗОНА” и на свързани с „ФИТНЕС ЗОНА” лица и дружества във връзка с изпълнение на гореописаните цели, в това число за да могат тези трети лица да изпълняват услуги за постигане на гореописаните цели като техническа поддръжка, доставка, обработка на поръчки, плащания и фактури, обслужване на Потребителя, статистика и т.н. С приемане на настоящите Общи условия Потребителя се съгласява и упълномощава тези получатели да обработват личните му данни в електронна или друга форма за описаните цели. „ФИТНЕС ЗОНА” може да обработва и предоставя на трети лица лични данни по повод извън описаните в този Документ цели в случаите, когато това е изискано от оторизирани държавни или общински органи, както и в случаите, предвидени от норми на правото в сила в момента на настъпването на събитието. „ФИТНЕС ЗОНА” не е отговорно за неизправности, които могат да застрашат сигурността на сървъра, съхраняващ базата данни съдържаща лична информация. ЗЛОУПОТРЕБА С ДАННИ Потребителят (само и изключително) носи пълната отговорност за споделяне на конфиденциална информация с трети лица. „ФИТНЕС ЗОНА” не поема каквато и да било отговорност, в случай че Потребител бъде подведен от трети лица, които се представят за представители на интересите на „ФИТНЕС ЗОНА”. Потребителят се задължава да информира „ФИТНЕС ЗОНА” при наличието на такива опити, използвайки наличните форми за контакт. „ФИТНЕС ЗОНА” не разпространява непоискани търговски съобщения по смисъла на Закона за електронната търговия. Всеки Потребител, който изрично е предоставил e-mail адрес на Интернет страницата, може да избере деактивирането на клиентския профил, съответстващ на този e-mail адрес. Контактите, осъществени от страна на „ФИТНЕС ЗОНА” чрез средства за дистанционна комуникация (например e-mail) съдържат пълна и последователна информация за изпращача на съобщението и връзки към него в момента на изпращането. 10.1.1.Следните цели, постигнати или не, ще бъдат считани за опит за заблуда на Интернет страницата / Съдържанието и / или „ФИТНЕС ЗОНА” и ще бъдат предприети съответните правни мерки срещу този или тези, които се опитват или са ги постигнали: А)Достъп до какъвто и да било вид данни за друг Потребител използвайки Профил или друг метод. Б)Промяна или друга модификация на съдържанието на Интернет страницата или Съдържание, изпратено по всякакъв начин от „ФИТНЕС ЗОНА” към неговите Потребители. В)Повлияване на работата на сървъра / сървърите на Интернет страницата. Г)Достъп или споделяне с трети лица, които нямат надлежно получено право на Съдържание, изпратено по какъвто и да било начин от „ФИТНЕС ЗОНА” към Клиенти, когато получилият съдържанието не е легитимният му получател. - Политика на продажби през интернет / ПРОФИЛ 11.1.Достъп до Услуги Достъпът до услуги е позволен на всеки Потребител, който е създал Профил. За да бъде разрешен достъпът до Услуги, Потребителя трябва да приеме условията на тези Общи условия „ФИТНЕС ЗОНА” може да ограничи достъпа до Услуги на даден Потребител с оглед на неговото предишно поведение без предварително предупреждение или известие. Всеки Потребител може да има само един Профил на Интернет страницата. „ФИТНЕС ЗОНА” не допуска да се споделя един Профил между няколко Потребителя, като изрично се уговаря, че отговорността за всички вреди от такова споделяне се носи от Потребителя. В случай на установяване на ситуации от настоящата точка в Общите условия на „ФИТНЕС ЗОНА”, „ФИТНЕС ЗОНА” си запазва правото да прекрати или ограничи достъпа до Услуги на Потребителя без предупреждение. 11.2.Продукти, Услуги и Ваучери „ФИТНЕС ЗОНА” може да публикува на Интернет страницата информация относно продукти, услуги, включително относно начините за закупуване на ваучери, и/или промоции, осъществявани от него или от трети страни, с които „ФИТНЕС ЗОНА” има сключен договор за съвместна дейност или за каквито и да било услуги в определен период и съгласно складовите наличности. Продуктите и/или услугите, включително и придобитите купони (ваучери), закупени през Интернет страницата са предназначени само и единствено за лична употреба от страна на Потребителя. „ФИТНЕС ЗОНА” може да ограничи възможността за закупуване на налични продукти или услуги, включително и механизмите за придобиване на купони (ваучери), по всяко време за един или повече Клиенти. Всички цени, свързани с представени продукти или услуги са в български лева (BGN) и без ДДС. Цената на продукт може да не включва цената за доставка на същия или за административната обработка на плащането, в случай, че Клиентът избере като начин на плащане „Наложен платеж”, в които случаи при сключване на договора от разстояние преди завършването на поръчката „ФИТНЕС ЗОНА” ще посочи на Интернет страницата точната стойност на допълнителните разходи, които Потребителят трябва да заплати, както и общата стойност на поръчката, в това число цена на поръчаните продукти с включени всички данъци, такси и др., цена на доставката им и/или цената за административната обработка на плащането с „Наложен платеж”, ако има такива. Със сключването на договора от разстояние Потребителя предоставя изричното си съгласие за заплащане на общата стойност, в това число на разходите за доставка и за административната обработка на плащането с „Наложен платеж”, ако има такива, в посочения при сключване на договора от разстояние размер. Цените, показани в Интернет страницата и задраскани с линия, посочват цената, препоръчана от производителя за продажба в магазини и други търговски обекти, където не се прилагат отстъпки. Тези цени имат информативен характер и нямат юридическа стойност. Фактурирането на закупените продукти или купони (ваучери) става само в български лева (BGN). Фактури се издават единствено на името на Потребителя, който е направил поръчката. Цялата информация, използвана за описване на продукти и / или услуги, включително придобиването на купони (ваучери), на Интернет страницата (текст / статични / динамични изображения / мултимедийни презентации / други) не представляват договорни задължения за „ФИТНЕС ЗОНА”, а са само начин на представяне. При представянето на продукти / услуги „ФИТНЕС ЗОНА” си запазва правото да използва и други продукти (аксесоари и други), които може да не са включени в цената на продукта. 11.3.Валидност на предложението „ФИТНЕС ЗОНА” си запазва правото да променя цените на наличните продукти и / или Услуги, включително и цената на продаваните купони (ваучери), без предварително да известява за това Потребителя. Цената на продуктите и услугите, включително и на заявените за покупка купони (ваучери), е тази, която е посочена в момента на поръчката в рамките на складовата наличност. Цената на промоционалните продукти и услуги е тази, която е посочена в момента на поръчката в рамките на складовата наличност и / или по време на промоционалния период, ако е упоменат такъв. Цената на закупуване на продукти или услуги, включително и закупуването на купони (ваучери), не може да бъде променяна след направата на поръчката, освен със съгласието и на двете страни. 11.4.Поръчка чрез Интернет Потребителя може да поръча предлаганите продукти по всяко време само и единствено чрез Интернет страницата и през регистрирания от него Профил. Поръчка през Интернет страницата може да направи единствено Потребителя по смисъла на настоящите Общи условия, като същият следва да е създал свой Профил. Завършвайки своята поръчка, Потребителя се съгласява, че цялата предоставена информация, необходима за процеса на закупуване е вярна и пълна в момента на извършване на поръчката. Завършвайки своята поръчка, Потребителят се съгласява, че „ФИТНЕС ЗОНА” може да се свърже с него чрез всички налични / одобрени от „ФИТНЕС ЗОНА” средства във връзка със следните ситуации: Потвърждение на наличността и количеството на продуктите, закупени от Потребителя; Потвърждение на стойността на направената поръчка, включително, в зависимост от ситуацията, за други услуги с добавена стойност (напр. доставка и др.); Потвърждение на стойността на закупения купон (ваучер); Съгласуване на условията за доставка на продуктите/ купоните (ваучерите). До момента на доставка на поръчаната стока или услуга „ФИТНЕС ЗОНА” може едностранно да прекрати поръчка, направена от Потребителя, като предварително го уведоми, без никакви по-нататъшни задължения за никоя от страните и без която и да е страна да е отговорна за нанесени вреди при следните случаи: информацията, предоставена от Потребителя на Интернет страницата е непълна и/или невалидна; действията на Потребителя на Интернет страницата могат да нанесат / нанасят вреда от всякакъв вид на „ФИТНЕС ЗОНА” и / или на неговите партньори; ако две последователни клиентски поръчки не са били завършени с успех. В Интернет страницата най-късно при започване на процеса на поръчване „ФИТНЕС ЗОНА” посочва дали има ограничения за доставката на стоките или услугите и какви платежни средства приема. Обикновено Потребителя следва да избере един от следните начини на заплащане: Плащане с банкова карта по банков път – плащането се извършва със завършването на поръчката от Потребителя. Плащане чрез друг доставчик на платежни услуги по смисъла на Закона за платежните услуги и платежните системи – плащането се извършва в рамките на 24 часа от поръчката. Плащане с Наложен платеж – плащането се извършва с пощенски паричен превод по куриера при доставка на поръчаната от Потребителя стока, като при избор на този начин на плащане от Потребител към цената на поръчаната стока може да има допълнителна цена за административна обработка на плащането, чийто размер ще бъде посочен. Потребителя се съгласява да извърши плащане съгласно избрания от него начин на плащане на стоките или услугите и съгласно договореното при сключване на договора от разстояние и според условията между Потребителя и съответния доставчик на платежни услуги. В случай, че „ФИТНЕС ЗОНА” не получи плащане съгласно избрания от Потребителя начин „ФИТНЕС ЗОНА” има право да счита поръчката на Потребителя за невалидна или да счита, че Потребителят се е отказал от направената поръчка. Когато „ФИТНЕС ЗОНА” не може да изпълни поръчката поради това, че не разполага с поръчаните стоки и услуги, той е длъжен да уведоми Потребителят за това и да възстанови платените от него суми, ако има такива. Ако Потребителят промени своята лична информация, посредством наличните на Интернет страницата шаблони, всички съществуващи договори, действащи по това време остават в сила с данните предоставени / приети от Потребителя към момента на сключване на договора. 11.5.Поръчка по телефона Клиентът не може да направи поръчка по телефона. 11.6.Договор и изпълнение „ФИТНЕС ЗОНА” ще приложи в колета до Потребителя, всички необходими документи, които сертифицират продуктите / услугите закупени от Потребителя. „ФИТНЕС ЗОНА” ще информира Потребителя, при изрично запитване от негова страна за състоянието, в което се намира договора или поръчката, включително чрез публикуване на информация в Профила на Потребителя. 11.7.Доставка и осигуряване на електронен достъп Потребителят има на разположение само един начин на доставка за закупените продукти / услуги, включително и на закупените купони (ваучери) – посредством избрана от „ФИТНЕС ЗОНА” компания за експресни куриерски услуги или посредством осигурен електронен достъп от „ФИТНЕС ЗОНА”. Рискът от загуба или повреда на закупените продукти преминава върху Потребителя в момента, в който Потребителят или посочено от него трето лице, различно от избраната от „ФИТНЕС ЗОНА” компания за куриерски услуги приеме стоките. Времето за доставка обикновено е средно от 1 до 3 седмици от направата на поръчката, без да надвишава 30 работни дни. В Интернет страницата или в Профила на Потребителя „ФИТНЕС ЗОНА” може да посочва очакван срок за доставка на конкретни стоки, който има приблизителен и ориентировъчен характер и който не отменя уговорения със сключване на договора от разстояние срок на доставка по предходното изречение. Ако продуктът не може да бъде доставен, „ФИТНЕС ЗОНА” се задължава да информира Потребителя за това. 11.8.Качество и гаранции Потребителят има право да се ползва от предвидената в Закона за защита на потребителите законова гаранция за съответствие на закупените продукти и услуги с договора за продажба. Извън гаранцията по закон по предходната разпоредба някои от продуктите може да притежават договорна гаранция и това ще бъде упоменато в описанието на продукта по време на ексклузивната му продажба на Интернет страницата. Наличието на такава договорна гаранция не ограничава законовата гаранция за съответствие на закупените продукти и услуги с договора за продажба по смисъла на Закона за защита на потребителите. Точните детайли, свързани с подобна договорна гаранция се предоставят със съпътстващите продукта документи и никой Потребител няма право да претендира за по-дълъг период на гаранцията от изрично упоменатия, освен в предвидените в закона или в настоящите Общи условия случаи. Това означава, че гаранцията на продуктите, предлагани от „ФИТНЕС ЗОНА” е същата, която предлагат доставчиците на „ФИТНЕС ЗОНА”. „ФИТНЕС ЗОНА” не гарантира наличността на никой продукт / услуга, който може да бъде закупен от Интернет страницата. - ОТГОВОРНОСТ „ФИТНЕС ЗОНА” не носи отговорност за действията на което и да било лице, което използва Съдържанието. „ФИТНЕС ЗОНА” не носи отговорност за каквито и да било вреди (преки, косвени, инцидентни или не / други), настъпили в резултат от използване или невъзможност за използване на информация относно типа на представеното съдържание на Интернет страницата или за всякакви грешки или пропуски в Съдържанието, които могат да доведат до вреди. Ако Потребител сметне, че Съдържание, изпратено по какъвто и да било начин от страна на „ФИТНЕС ЗОНА”, накърнява авторско право или друго право той / тя може да се свърже с „ФИТНЕС ЗОНА” чрез наличните данни за контакт, така че „ФИТНЕС ЗОНА” да може да вземе информирано решение. „ФИТНЕС ЗОНА” не гарантира на Потребителя достъп до Интернет страницата, до Съдържанието, до Профила или до Продукти и Услуги и не дава право за изтегляне и частична или пълна промяна, репродуциране на Съдържание, частично или напълно, копиране или използване на Съдържание по никакъв друг начин или да прехвърля към трети лица съдържание, до което има / или е придобил / достъп според условията на настоящия Документ без изричното писмено позволение на „ФИТНЕС ЗОНА”. „ФИТНЕС ЗОНА” не е отговорен за Съдържанието, качеството или вида на други интернет страници, достигнати чрез интернет връзки от Съдържанието на Интернет страницата, без значение на вида на връзките. Отговорността за тези интернет страници се поема напълно от техните собственици. „ФИТНЕС ЗОНА” не носи отговорност в случай на използване от страна на Потребителя и трети лица на интернет страници и/или съдържание изпратено до Потребителя чрез всякакви средства (електронни, телефон, чрез интернет страници, е-mail или служители на „ФИТНЕС ЗОНА”). 12.1.„ФИТНЕС ЗОНА” не предлага никакви директни или косвени гаранции, че: А)Услугата ще отговаря на изискванията на Потребителя . Б)Услугата ще бъде ненакърнена, сигурна и без каквито и да било грешки. В)Продуктите / услугите, получени безплатно или закупени от Интернет страницата, включително и тези придобити чрез предварително закупен купон (ваучер) ще задоволят изискванията или очакванията на Потребителя. Операторите, мениджърите и / или собствениците на Интернет страницата не са отговорни по никакъв начин за щети последвали от, но не ограничително до придобивания, специални оферти, рекламни промоции, професионални промоции или друг тип връзка / транзакция / сътрудничество / друго, което може да настъпи между Потребител и някой от тези, които директно или индиректно рекламират използвайки Интернет страницата. - НЕПРЕОДОЛИМА СИЛА Освен в случаите, когато изрично е упоменато друго, всяка страна на сключен договор, който все още е в сила, не е отговорна за неизпълнение, частично или изцяло и/или в случаите, когато задълженията са извън условията по договора, в случай че неизпълнението на задълженията е настъпило в следствие на непреодолима сила. 13.2.Страната или законен неин представител, който се позовава на непреодолима сила, трябва незабавно и изчерпателно да уведоми другата страна относно настъпилото събитие и да предприеме мерки за предотвратяването му, за да ограничи последствията му. Страната или законен неин представител, който се позовава на описаното по-горе събитие, е освободен от отговорност, само ако настъпилото събитие го възпрепятства да изпълни добросъвестно договора. Ако в срок от 15 дни от момента на настъпване на събитието, то не може да бъде преодоляно, всяка една от страните има право да поиска от другата прекратяване на договора, без нито една от страните да носи отговорност за нанесени вреди. Страната, която се позовава на непреодолима сила, трябва да докаже невъзможността си да изпълни своите задължения в рамките на 30 дни от момента на настъпване на събитието, но само в рамките на чл.14.3. - СПОРОВЕ И ПРИЛОЖИМО ПРАВО Чрез използване / посещение / разглеждане / друго на всякакво Съдържание, продукт, Профил или Услуга, достъпно и / или доставено по всякакъв начин (Интернет страницата, електронно / телефон / друго) Потребителят се съгласява с тези Общи Условия. Всякакви спорове във връзка с тези Общи Условия, които могат да настъпят между Потребител и „ФИТНЕС ЗОНА” ще бъдат разрешавани по взаимно съгласие. „ФИТНЕС ЗОНА” не е отговорен за никакви вреди, пропуснати ползи, разходи, искове или други отговорности, ако те са настъпили при неспазване на тези Общи Условия. Всякакви спорове (изключвайки чл. 15.2.), които могат да настъпят между Потребител и „ФИТНЕС ЗОНА” или неговите бизнес партньори ще бъдат решавани по взаимно съгласие. В случай, че това не е възможно, те ще бъдат отнесени до компетентния български съд в съответствие с българското законодателство. Ако някое от условията или разпоредбите, споменати по-горе, е или бъде намерено/а за недействително/а или невалидно/а по каквато и да е причина, това няма да повлияе на действителността на останалите разпоредби. Документът е изготвен и ще бъде тълкуван в съответствие с българското право. - ОБРАТНА ВРЪЗКА Ако Потребител има някакви въпроси или предложения относно „ФИТНЕС ЗОНА”, може да се свърже със сътрудник от отдел On-line, който е на разположение от 08:00 до 20:00 часа в делнични дни и от 10:00 до 17:00 часа през почивни дни, както и на e-mail: office@fitness-zone.eu Всякакви коментари, въпроси, мнения, идеи, предложения или други, касаещи Интернет страницата www.drexata.com, нейната функционалност или подобрения, ще останат собственост на „ФИТНЕС ЗОНА”. България, София E-mail: office@fitness-zone.eu fitness-zone.eu Настоящите Общи условия са приети на 30.05.2017 г. и влизат в сила от 11.06.2017 г. Приложение № 1 към Общи условия на „ФИТНЕС ЗОНА” Стандартен формуляр за упражняване правото на отказ от договора (попълнете и изпратете настоящия формуляр единствено ако желаете да се откажете от договора) До: fitness-zone.eu, електронна поща: С настоящото уведомявам, че се отказвам от сключения от мен договор за покупка на следните стоки*/за предоставяне на следната услуга*: …………………………………….. Поръчано на*/получено на*: ………………………… Име на потребителя: ………………………… Адрес на потребителя: ……………………….. Дата: ………………. ––––––––––––––––––––––––– Забележка: * -попълва се само за избраниявариант. Приложение № 2 към Общи условия на „ФИТНЕС ЗОНА” Информация относно упражняване правото на отказ от договора Стандартни указания за отказ: Право на отказ от договора от разстояние или извън търговския обект. Имате право да се откажете от настоящия договор, без да посочвате причини за това, в срок 7 дни. III. Срокът за отказ е 7 дни считано от датата, на която Вие или трето лице, различно от превозвача и посочено от Вас, сте влезли във владение на стоките или при договор, съгласно който сте поръчал много стоки с една поръчка, които се доставят поотделно – в срок до 7 дни считано от датата, на която Вие или трето лице, различно от превозвача и посочено от Вас, сте влезли във владение на последната стока. За да упражните правото си на отказ, трябва да ни уведомите за Вашето име, географски адрес и, ако имате такива, телефонен номер, факс и електронен адрес и за решението си да се откажете от договора с недвусмислено заявление (например писмо, изпратено по пощата, факс или електронна поща). Можете да използвате приложения стандартен формуляр за отказ (Приложение № 1 към Общите условия, което съответства на Приложение № 6 към Закона за защита на потребителите), но това не е задължително. За да спазите срока за отказ от договора, е достатъчно да изпратите съобщението си относно упражняването на право на отказ преди изтичането на срока за отказ от договора. - Действие на отказа Ако се откажете от настоящия договор, ние ще Ви възстановим всички плащания, които сме получили от Вас, без неоправдано забавяне и във всички случаи не по-късно от 14 дни считано от датата, на която ни информирате за Вашето решение за отказ от настоящия договор. Ще извършим възстановяването, като използваме същото платежно средство, използвано от Вас при първоначалната транзакция, освен ако Вие изрично не се съгласите за друг начин; във всеки случай това възстановяване няма да бъде свързано с никакви разходи за Вас. Имаме право да отложим възстановяването на плащанията до получаване на стоките обратно или докато не ни представите доказателства, че сте изпратили обратно стоките, в зависимост от това, кое от двете събития е настъпило по-рано. Очакваме да ни изпратите или да върнете обратно стоките на адрес гр. София, ………………………………………………………….. без неоправдано забавяне и във всички случаи не по-късно от 14 дни след деня, в който сте ни информирали за отказа си от настоящия договор. Срокът се счита за спазен, ако ни изпратите обратно стоките преди изтичането на 14-дневния срок. Вие трябва да поемете преките разходи по връщане на стоките. Вие отговаряте единствено за намаляване стойността на стоките вследствие на използването им, различно от необходимото за установяване на тяхното естество, характеристики и добро функциониране. При използване на Сайта на „ФИТНЕС ЗОНА”, Потребителите се задължават да спазват настоящите Общи условия, както и приложимото за предоставяните на Сайта стоки и услуги законодателство на Република България, включително и международното законодателство. ПОТРЕБИТЕЛЯТ СЕ СЪГЛАСЯВА С УСЛОВИЯTA ЗА ИЗПОЛЗВАНЕ УСЛУГИТЕ НА „ФИТНЕС ЗОНА” С НАТИСКАНЕ (КЛИКВАНЕ) НА ВСЕКИ ЕДИН ОБЕКТ, ЛИНК ИЛИ БУТОН НА САЙТА НА FITNESS-ZONE.EU, КАКТО И С ЛИНКА КЪМ НАСТОЯЩИТЕ ОБЩИ УСЛОВИЯ) И СЕ СЧИТА, ЧЕ Е ЗАПОЗНАТ С ОБЩИТЕ УСЛОВИЯ, ПРИЕМА ГИ И СЕ ЗАДЪЛЖАВА ДА ГИ СПАЗВА. Координатите на „ФИТНЕС ЗОНА” са следните: България, София Email: office@fitness-zone.eu fitness-zone.eu
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This Privacy Policy for personal information (hereinafter referred to as “Policy”) applies to all information that BIGTRADE LLC can receive about Users when they use the online store’s Service KIVI.UA and is an integral part of the User Agreement. Using the Service, as well as creating a Profile on the Website, means that the User unconditionally agrees to this Policy and the terms of collecting and processing Personal information specified in it; in case of disagreement with these terms, the User must refrain from using the service. Terms and definitions Service is an online store KIVI.UA in accordance with the terms of the User Agreement. Website is a site that provides access to the Service, located on the Internet at http://kivi.ua Individual entrepreneur Ozerov is an individual entrepreneur Dmytro Olehovych Ozerov, RNOKPP (taxpayer identification number): 3289615419, acting on the basis of the extract from the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organisations. User Agreement is an agreement between the User and BIGTRADE LLC, which contains all the necessary and essential conditions for providing access to the Service and using the Service by the User, which is an integral part of this Policy. User is any legally capable individual, legal entity, individual entrepreneur, according to the current Ukrainian legislation, who visited the Website http://kivi.ua and intends to purchase a particular goods, and also agreed to the terms of the User Agreement and this Policy. The User guarantees that he/she is not a resident of a European Union country. Profile is a user account that contains information about him/her. Personal information that Individual entrepreneur Ozerov receives and processes. Within the framework of this Policy, “Personal information” (for the purposes of this Policy, the term Personal information, unless otherwise follows directly from the provisions of the Policy, is synonymous with personal data, as defined in the legislative acts of Ukraine) is understood as: Personal information that the User provides about himself/herself when creating a Profile and/or while using the Service, including last name, first name, patronymic, contact details (e-mail, phone number); Standard data that is automatically received by the http/https-server when accessing the Website and further User’s actions (host IP address, user operating system type, Website pages visited by the User); Information traffic between the User and Individual entrepreneur Ozerov, including commercial electronic messages and electronic messages related to the Service (for example, account confirmation, technical messages and security system information, etc.); For the purposes of making payments and for the purpose of processing data on payments made by users, Individual entrepreneur Ozerov may collect information about the User’s payment details, including, but not limited to, data on the very fact of making a payment made through third-party payment systems, as well as individual details of the payer; Individual entrepreneur Ozerov can collect and process data about User device IDs; Individual entrepreneur Ozerov should not verify the accuracy of Personal information provided by Users, and does not monitor the legal capacity of Users. Individual entrepreneur Ozerov assumes that the User: 2.3.1 provides reliable and sufficient Personal information, including on issues suggested in the Profile creation form, and keeps this information up-to-date; 2.3.2 has all the necessary rights that allow him/her to register and use the Website; 2.3.3 is acquainted with this Policy, agrees to it and accepts the rights and obligations set out therein. 2.4 Relations associated with the collection, processing, storage, distribution and protection of Users information are regulated by this Policy, other local laws and regulations of Individual entrepreneur Ozerov and the current legislation of Ukraine. Purposes of collecting and processing Personal information. The purpose of this Policy is to ensure that Users’ information, including their personal data, is properly protected from unauthorized access and disclosure. Individual entrepreneur Ozerov processes Personal information in order to fulfill the Agreement between Individual entrepreneur Ozerov and the User. In accordance with the provisions of Paragraph 4 of Article 2 of the law of Ukraine “On personal data protection” the User’s consent to the processing of his/her Personal information is provided when registering in the information telecommunications system of Individual entrepreneur Ozerov Service by checking the box on the granting of permission to process his/her personal data in accordance with the stated purpose of their processing. Individual entrepreneur Ozerov strictly complies with the requirements of the legislation of Ukraine in the field of personal data protection. Individual entrepreneur Ozerov guarantees that the Personal information collected by Individual entrepreneur Ozerov is necessary and sufficient to achieve the collection and processing goals set out in this Policy. Individual entrepreneur Ozerov collects and processes Personal information for the following purposes: Enabling users to use the Website; The purpose of processing the User’s personal data is to provide the latter with the opportunity to use the online store kivi.ua, running advertising campaigns, providing targeted advertising, statistical research practice and analysis of the obtained statistical data, performing other actions described in this Policy, the User Agreement and the relevant sections of the Website; Communication with the User, including sending messages, requests, and information related to the Service using, as well as processing User’s requests; Improving the quality of Service, usability of its use, developing new Services and other similar products; Running advertising campaigns: Providing targeted advertising; Making purchases by Users; Sending information (commercial electronic messages), including by e-mail, using Viber or Telegram services, as well as sending sms messages, making calls to the phone number specified in the questionnaire. Such mailings can be carried out both using the technical infrastructure (servers) of Individual entrepreneur Ozerov, and third parties. In case of not wishing to receive the newsletter, the User has the right to contact Individual entrepreneur Ozerov by writing an application for refusal to receive advertising materials, sending it both via postal address of Individual entrepreneur Ozerov, and email address support@kivismart.com. Conducting statistical and other studies, based on impersonal data. The User agrees that Individual entrepreneur Ozerov in the process of processing personal data has the right to perform the following actions with personal data: collection, systematization, accumulation, storage, use, transfer to third parties, including those outside Ukraine, destruction and other necessary actions for the purpose of implementing Policy and using the Website. Individual entrepreneur Ozerov may allow third parties, including publishers and advertising networks, to place ads on the Website. At the same time, Individual entrepreneur Ozerov guarantees that if the specified persons place Cookies on the User’s computer, Personal information is not transferred. The User has the right to change the settings for accepting cookies in his/her browser settings independently at any time, or disable them completely. The User agrees that the contact details provided by him/her during registration (including, but not limited to email, phone number, etc.) from the moment they are entered on the Website and confirmed will be automatically included in the system of newsletters mailing from Individual entrepreneur Ozerov, including advertising and other information. The User agrees to the obligation to immediately notify Individual entrepreneur Ozerov of any security breach related to access to the Website, committed using the User’s credentials without his/her knowledge and consent. Individual entrepreneur Ozerov does not assume responsibility for any consequences of a security breach, including loss or damage of data that occurred as a result of authorized access of third parties to the Website using the User’s username and password. The User has the right to request from Individual entrepreneur Ozerov personal data collected by Individual entrepreneur Ozerov by writing an application for receiving such data, sending it both via the postal address of Individual entrepreneur Ozerov, or via email address support@kivismart.com. The deadline for processing and responding to such a request is up to 30 (thirty) calendar days from the date of its receipt by Individual entrepreneur Ozerov. Procedure for processing Personal information and transferring it to the third parties. The User’s Personal information is collected by Individual entrepreneur Ozerov during registration, as well as in the future when the User enters additional information about himself/herself on his own initiative. Personal data and User information are stored exclusively on electronic media and processed using automated systems, except in cases where non-automated processing of personal data is necessary due to compliance with legal requirements. Individual entrepreneur Ozerov in the processing of Personal Information performs the following activities: collection, recording, systematization, accumulation, storage, clarification, retrieval, use, transfer, impersonalization, blocking, deletion, destruction of Personal Information and other activities solely for the purpose of executing the User Agreement, providing access to the Service. Individual entrepreneur Ozerov does not disclose or distribute Personal information to third parties without the consent of users (except in cases stipulated by the legislation of Ukraine). In addition, even with the User’s consent, Individual entrepreneur Ozerov does not place Personal information on publicly available resources on the Internet, since such placement does not meet the purpose of collecting and processing Personal information. Individual entrepreneur Ozerov guarantees that access to Personal information is not granted to a third party if the specified person refuses to assume obligations to ensure compliance with the requirements of the law of Ukraine “On personal data protection” or cannot provide them. Under no circumstances shall Individual entrepreneur Ozerov be liable for the results of the User’s independent providing Personal information about himself/herself for public access to an unrestricted number of people, including by posting this information on publicly available resources on the Internet. In any case, the User has the right to request information from Individual entrepreneur Ozerov about the conditions for granting access to his/her personal data, in particular information about third parties to whom his personal data is transferred. Individual entrepreneur Ozerov applies reasonable and sufficient measures to protect Users’ Personal information from accidental loss or destruction, from illegal processing, including illegal destruction or access to personal data. At the same time, the User understands and agrees that the internet cannot provide absolute protection of information from threats that exist in it. The User hereby grants his or her unconditional and irrevocable consent to Individual entrepreneur Ozerov to determine the adequate level of protection of personal data, methods and place (territory) of their storage. The User accepts and agrees that Individual entrepreneur Ozerov should under no circumstances be responsible for the loss and/or dissemination of personal data, if such loss and/or dissemination was the result of actions, due to fault or negligence, of third parties. Individual entrepreneur Ozerov will provide the User with all reasonable assistance and favoring in protecting his/her rights and legitimate interests in legal proceedings with such third parties. Processing of the User’s personal data is carried out by Individual entrepreneur Ozerov from the moment of registration of the Profile and within 3 (three) years from the moment of deletion of the Profile by the User. Change of Personal information The User can change (update, supplement) the Personal information provided to them or part of it in his/her Profile at any time. The User can also delete the Personal information provided by him/her during the creation of the Profile. At the same time, the User understands and agrees that such deletion may result in the inability of the online store kivi.ua to use it. Measures used to protect Personal information. Individual entrepreneur Ozerov takes technical and procedural and institutional measures to ensure the protection of the User’s personal data from illegal or accidental access to them, destruction, distortion, blocking, copying, dissemination, as well as from other illegal actions. Individual entrepreneur Ozerov takes the necessary and sufficient organizational and technical measures to protect Personal information from illegal or accidental access, destruction, distortion, blocking, copying, dissemination, as well as from other illegal actions with it by third parties. At the same time, in order to ensure the possibility of normal use of the Service, Individual entrepreneur Ozerov can use the services of third parties. In no case will Individual entrepreneur Ozerov be held liable for violations of the confidentiality of Personal information that occurred accidentally or as a result of illegal actions with it by third parties. The User is aware and understands that all Personal information provided by him/her at his/her own risk and his/her own personal responsibility, and in case of any illegal actions of third parties in relation to Personal information, the User agrees to claims and complaints directly against such persons. Making changes to the Policy. User consent to the Policy. By registering and using the Website and Service, the User agrees to the terms of this Policy. If the User does not agree with the terms of this Policy, the use of the Website and the Service must be stopped immediately. The user acknowledges and agrees that creating a Profile and continuing to use the Service means that the User unconditionally agrees to all the clauses of this Policy and unconditionally accepts its terms. The User’s continued use of the Service after any changes to this Policy constitutes his/her acceptance of such changes and/or additions. The User should regularly review the content of this Policy in order to get acquainted with its changes in a timely manner. Individual entrepreneur Ozerov has the right to make changes and/or additions to this Policy at any time without prior and/or further notification to the User. When making changes to the current version, the date of the last update is specified. The new version of the Policy comes into force from the moment it is posted, unless otherwise provided by the new version of the Policy. The current version is constantly available on the Website at: https://kivi.ua/storage/app/media/politika- konfidentsialnosti- kivi.ua.pdf. The User independently tracks Policy changes and gets acquainted with the current version of the Policy. Continued use of the Service by the User after making changes and/or additions to this Policy means the User’s acceptance and agreement to such changes and/or additions. Final provisions. Contact information. The legislation of Ukraine applies to this Policy and relations between Users and Individual entrepreneur Ozerov that arise in connection with the application of the Policy. All Users, without exception, have access to this Policy. This Policy does not apply to the actions and internet resources of third parties. Individual entrepreneur Ozerov is not liable for the actions of third parties who have obtained access to User information as a result of using the Internet or Services in accordance with the level of privacy chosen by the User. Service is an online store of household goods KIVI.UA Website is a site that provides access to the Service, located on the Internet at http://kivi.ua Individual entrepreneur Ozerov (Individual entrepreneur Ozerov) is an individual entrepreneur Dmytro Olehovych Ozerov, RNOKPP (taxpayer identification number): 3289615419, acting on the basis of the extract from the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organisation. User - is any legally capable individual, legal entity, individual entrepreneur, according to the current Ukrainian legislation, who visited the Website http://kivi.ua and intends to purchase particular goods, and also agreed to the terms of the User Agreement and integral appendices thereto. The User guarantees that he/she is not a resident of a European Union country. Profile is the User’s account. Agreement is the text of this agreement between the User and Individual entrepreneur Ozerov, containing all the necessary and essential terms of the User’s use of the Service and intellectual property, restrictions, terms of suspension and termination of the use of the Service, liability of the Parties, other relations of the Parties related to the use of the Service. Parties are the parties to this Agreement. Intellectual property are the results of intellectual, creative activity: copyright items, items of industrial property rights, means of identification, including, but not limited to: trademarks, know-how, brand (commercial) names, inventions, utility models, industrial designs, program code, audiovisual effects, design themes, artistic design, graphic images, sound effects, musical works (with and without text), both registered and unregistered, as well as all applications, additions and modifications to them, titles in intellectual property of which belong to BIGTRADE LLC. One-time ID is an alphanumeric sequence received by the User who has accepted an offer to conclude an electronic agreement by registering with the Service. The one-time identifier is transmitted by the means of communication specified by the User during registration and is attached (included) to the electronic message from the person who accepted the offer to conclude the agreement; This Agreement shall be interpreted in accordance with the following general guidelines: unless otherwise required by context, all terms capitalized in this Agreement shall be used in the meaning assigned to them in this Agreement; This Agreement applies to all Users of the Service, regardless of the purpose of its use. The agreement applies to Users from the moment of registration in the Service. When registering, the User is sent a one-time ID, which must be entered next to the “Register” button. Clicking the “Register” button means that the User gives his/her full and unconditional consent to this Agreement. In case of disagreement with the Agreement, the User undertakes to immediately stop using the Service. The current version of the Agreement is permanently posted on the Internet https://kivi.ua/storage/app/media/politika-konfidentsialnosti-kivi.ua.pdf. Individual entrepreneur Ozerov reserves the right to change or amend this Agreement at any time without prior or further notice. The user independently tracks amendments to the Agreement and gets acquainted with the current version of the Agreement. Continued use of the Service by the User after making amendments and/or supplements to this Agreement means the User’s acceptance and agreement to such amendments and/or supplements. To access the Service, the user registers his/her Profile in the Service. The User guarantees the reliability and accuracy of the data specified during registration, while Individual entrepreneur Ozerov does not verify the information provided by the latter, and the User is liable for violating the terms of this clause. When registering a Profile, the User specifies the following information: The User gives Individual entrepreneur Ozerov consent to the processing of the information and personal data provided by him/her for the purposes specified in this Agreement and Privacy Policy. When registering, the User enters the User’s name independently (hereinafter referred to as “login”) and password. If the User has forgotten his/her password, the User can go through the password recovery procedure. The User is fully liable for the security of the username and password chosen by him/her, in particular for the lack of access to them by third parties. All actions in the Service performed under the User profile are considered to have been performed by the User. Registration of a User in the information system of Individual entrepreneur Ozerov means his/her consent to the use and processing of his/her personal data and performing other actions provided for by the Law of Ukraine “On Protection of Personal Data”. Individual entrepreneur Ozerov provides Users with access to the Service on the Internet with the necessary level of access security and maintenance breaks. The User agrees to the obligation to immediately notify Individual entrepreneur Ozerov of any security breach related to access to the Service and/or committed using the User’s username and password without his/her knowledge and consent. Individual entrepreneur Ozerov does not assume responsibility for any consequences of a security breach, including loss or damage of data that occurred as a result of third parties’ access to the Service using the User’s login and password. Individual entrepreneur Ozerov provides automated password recovery tools. At the same time, Individual entrepreneur Ozerov reserves the right to restrict the use of these tools, as well as temporarily or completely discontinue their work. Individual entrepreneur Ozerov shall not be liable for loss of information for access to the Service, carried out through the fault of the User, as well as for any consequences that may arise as a result thereof. The User agrees with the right of Individual entrepreneur Ozerov to prohibit the use of certain logins and block access to the Service using them. The User undertakes to comply with the terms of this Agreement and agrees that Individual entrepreneur Ozerov has the right, at its sole discretion and without special notice or warning, to restrict the User’s access to the Service due to violation of the terms of this Agreement. Individual entrepreneur Ozerov reserves the right, but is not obliged, to moderate all materials posted by Users on the Website, that is, to monitor the content of these materials and, if necessary, at its sole discretion, without warning or explanation of reasons, delete or transfer them. Individual entrepreneur Ozerov does not assume responsibility for any consequences of actions committed under the moderation procedure. The user agrees that Individual entrepreneur Ozerov has the right, at its sole discretion and without prior or further notification to the User and explanation of reasons, to restrict or block access to the Service or to take other measures against a User who has violated the terms of this Agreement, or the statutory regulations of current legislation, or the rights of third parties protected by law in the event of a reasoned complaint received from them. Unless otherwise expressly provided for by the mandatory provisions of the current legislation of Ukraine, if the User violates the terms of the Agreement, Individual entrepreneur Ozerov has the right to take measures necessary to protect these terms and its interests, regardless of the statute of limitations for these violations. Thus, inactivity on the part of Individual entrepreneur Ozerov when the Users violated the terms of the Agreement does not deprive Individual entrepreneur Ozerov of the right to take actions necessary to protect its interests in the future and does not indicate the failure of Individual entrepreneur Ozerov to exercise its rights when similar violations take place in the future. All materials presented in the Service are the intellectual property of BIGTRADE LLC (or provided by BIGTRADE LLC under license agreements) and are protected in accordance with the provisions of the intellectual property legislation of Ukraine. In accordance with the terms of this Agreement, BIGTRADE LLC hereby grants the User a non-exclusive, without the right to transfer and without the right to issue sublicenses, limited license to use intellectual property for personal non-commercial use. The rights to use intellectual property granted under this Agreement are subject to the user’s compliance with this Agreement. The User hereby acknowledges that there is no transfer or assignment of intellectual property rights under this Agreement, and this Agreement cannot be interpreted as transfer (alienation) and/or assignment of any intellectual property rights. The validity period of the license under this Agreement begins at the moment when the User accepts this Agreement by clicking the “Register” button, and ends on one of the following dates, whichever comes first: the date when the User deletes the Profile or the date when this Agreement is terminated. The license expires immediately if the User attempts to circumvent any technical means of protection used in connection with the operation of the Service, or otherwise uses intellectual property or the Service in violation of the rules established by this Agreement. BIGTRADE LLC reserves all rights, ownership rights and exclusive titles in intellectual property to intellectual property owned by BIGTRADE LLC, including, among other things, all copyrights, trademark rights, know-how, brand (commercial) names, real rights, patents, program code, audiovisual effects, design themes, artistic design, graphic images, sound effects, musical works both registered and unregistered, as well as all appendices and supplements and modifications to them. Unless otherwise expressly permitted by the terms defined by the provisions of Ukrainian law, intellectual property may not be copied, reproduced or distributed in any way on any media, in whole or in part, without the prior written consent of BIGTRADE LLC. All rights not expressly granted to the User under this Agreement are reserved by BIGTRADE LLC. The User is liable in case of violation of the intellectual property rights of third parties, in particular copyright and related rights, as well as exclusive rights to an invention, utility model, industrial design or trademark. On the website pages, the User has the right to publish only those comments (including the Profile picture, the text of the comment and the attached photo) that do not violate the current legislation and/or the rights of third parties. If such a work is subject to copyright or includes it, the User guarantees that he/she has the right to such use. By publishing the specified items, the User grants BIGTRADE LLC the right to use them without restrictions on the territory and term by reproduction, distribution, translation, publicly performance, publicly demonstration, broadcasting and cable broadcasting, making public in such a way that its representatives can access the specified items from any place and at any time of their own choice. BIGTRADE LLC reserves the right to block any information posted by the User that violates the intellectual, exclusive and/or personal non-property rights of third parties, including copyright and related rights, at the request of the copyright holder or without it. Individual entrepreneur Ozerov, in order to comply with the provisions of this Agreement and provide Users with access to the Service, processes their personal data in accordance with the provisions of the Privacy Policy, which is an integral part of this Agreement. Purchase of goods through an online store kivi.ua is carried out in accordance with the provisions of the Public Offer Agreement for the purchase of goods through the online store, which is an integral part of this Agreement. The User is prohibited from: Upload, post, transmit through the website’s software tools, and/or any other way of publishing texts, programs, images or materials that promote terrorist activities, or incite ethnic, racial or religious hatred, and reflect or promote violence or death, containing a description or image of causing harm to minors in any form, including any form of pornography; Upload, post, transmit through the software tools of the Service, or any other method of publishing texts, programs, images or materials containing obscene materials and information, in any form that encourages illegal actions, including gambling, illegal sale of weapons or drugs; Commit or allow the commission of criminal or destructive acts prosecuted in accordance with the legislation of Ukraine; Upload, store, use or transmit any advertising information, description of fraudulent schemes, network marketing (MLM) schemes, earning systems on the Internet, etc.; Upload, store, use or transmit any information that violates the intellectual property rights of third parties; To take on a different person or representative of the institution and/or community, and mislead other Users; Collect and store information about other users outside the Service in manual or automated mode; in any way to hinder the operation of the Service, including the creation, distribution or use of computer programs or other computer information intended for unauthorized destruction, blocking, modification, copying of computer information or neutralization of Computer Information Protection tools, as well as intended to disrupt, destroy or restrict the functionality of any computer or telecommunications equipment or programs (computer viruses) for unauthorized access, as well as serial numbers for commercial software products and programs for generating them, logins, passwords and other means for obtaining unauthorized access to the Service, as well as placing links to the above information. By using the Service, the User undertakes not to violate its information security, namely, not to perform such actions: Do not attempt to check the vulnerability of the Service’s security systems, do not violate the registration procedures in the Service; Do not attempt to create obstacles in using the Service by other Users, including the spread of computer viruses, data corruption, constant sending of repetitive information, simultaneous sending of a large number of e-mail and/or requests to the Service in order to intentionally disable the site Server, and other actions that go beyond the normal intended use of the Service, and may intentionally or by inadvertency cause failures in its operation; Do not send Users of the Service materials for receiving thereof they did not give their consent, “spam”, any emails and advertising without the permission of Individual entrepreneur Ozerov; Do not simulate and/or fake any TCP/IP packet header or any part of the header in any email or material posted on the Service; Do not use or attempt to use any software or procedures for navigation or search in the Service other than the built-in search engine and traditional and public browsers. Violation of the provisions of clauses 8.1-8.3 of this Agreement is the basis for unilateral refusal of BIGTRADE LLC from its further implementation. Individual entrepreneur Ozerov is not responsible in case of direct or indirect financial or other losses of Users caused by temporary interruptions in the Service for the following reasons: scheduled or unscheduled technical and preventive work, technical failures of internet service providers, computer networks, servers and facilities, as well as illegal actions of third parties, intentional, unintentional (including careless) actions of the User himself and/or force majeure. At the same time, Individual entrepreneur Ozerov undertakes to make every effort to restore the Service’s functionality in the shortest possible time. Individual entrepreneur Ozerov is under no circumstances responsible for infringement of intellectual property rights of third parties, if such violation was caused by the creation, uploading, posting, copying or modification of information, materials or images in the Service performed by Users of the Service. Individual entrepreneur Ozerov under no circumstances is responsible for violation of the requirements of the legislation regulating the procedure for processing personal data, if such violation occurred as a result of violation by Users or Third parties to whom, with the consent of the User and/or his legal representative, personal data was transferred, the requirements of the legislation and the terms of this Agreement. This limitation of liability should be applied to the maximum extent permitted by law. This limitation of liability does not apply exclusively in cases where any specific condition of limitation of liability is expressly prohibited by the conditions defined by law. At the same time, the remaining provisions of this Agreement remain valid and the Parties undertake to implement them to the greatest extent possible, as well as to replace provisions that contradict the mandatory provisions of the current legislation with provisions that are as close as possible to them in meaning and permissible under the law that applies to this Agreement. Under no circumstances will Individual entrepreneur Ozerov be liable for all losses (except for the cases stipulated by the legislation), exceeding the actual price paid by the User for using the Service, or 1000 (one thousand) Hryvnia, depending on which amount is less. The service, including its additional features, is provided to the user “as is”, with all defects, without any warranty, without providing technical characteristics or any guaranties, and its use by the User is performed solely at his/her own risk. The entire risk associated with satisfactory quality and performance shall be borne by the User. Individual entrepreneur Ozerov does not give and hereby waives any express, implied or Statutory warranties, including possible guarantees of the condition, uninterrupted use, accuracy of data, achievement of certain results, suitability for sale, satisfactory quality, suitability for a specific purpose, non-infringement of the rights of third parties, as well as guarantees (if any) arising from the normal practice of conducting business operations, the use of business custom, good business practices. Individual entrepreneur Ozerov does not guarantee: that there will be no malfunctions when the User uses the Service; that the Service will meet the requirements, that the operation of the Service will be uninterrupted or error-free, that the Service will interact or be compatible with any other Services of Individual entrepreneur Ozerov, or that any errors in the Service will be corrected. If the current legislation does not allow the exclusion or restriction of warranties or the application of restrictions on consumer rights provided for by law, the above exceptions and restrictions are applicable to the maximum extent permitted by law. The warranties specified in clause 10.1 of this Agreement are an essential condition that determines the interest of Individual entrepreneur Ozerov to enter this Agreement. Individual entrepreneur Ozerov reserves the right to immediately restrict or block access to the Service or take other measures against a User who has violated the terms of this Agreement without prior notice to the User. By registering in the Service, the User confirms his/her consent to all the provisions of the Agreement, as well as his/her compliance with all the conditions stipulated in the registration forms and necessary for successful registration. This Agreement may be terminated by Individual entrepreneur Ozerov unilaterally, if the user violates its terms and conditions. In this case, the User must immediately stop accessing the Service and using intellectual property. Individual entrepreneur Ozerov reserves the right, at its sole discretion, to change, correct, add or remove parts of this Agreement by posting an updated version of the Agreement at: https://kivi.ua/storage/app/media/politika-konfidentsialnosti-kivi.ua.pdf. Continued use of the Service by the User after making amendments and/or supplements to this Agreement means the User’s acceptance and agreement to such amendments and/or supplements. If any provision of this Agreement is held by a court to be invalid, the Parties, notwithstanding, shall endeavor to give effect to the intent of the Parties as set forth in this Agreement, and the other provisions of the Agreement shall remain in full force and effect. Disputes between Individual entrepreneur Ozerov and Users are resolved through negotiations, and if such settlement is impossible in court in accordance with the legislation of Ukraine. Relations between the parties under this Agreement are regulated by the legislation of Ukraine. The parties do not have any accompanying oral and/or written agreements. The content of the text of this Agreement fully corresponds to the actual will of the Parties. Individual entrepreneur Dmytro Ozerov, RNOKPP (taxpayer identification number): 3289615419, which acts on the basis of an extract from the Unified Register of Legal Entities, Individual Entrepreneurs and Public Organizations (hereinafter referred to as “Seller” ), as the First Party, and any person who has ever accessed the site http://kivi.ua (hereinafter referred to as “Website”) and has reached the age allowed for acceptance of this Agreement, and has received (accepted) this offer (hereinafter referred to as “User”), as the Second Party, and together in the future referred to as “Parties”, have concluded this public offer agreement to purchase goods via the online store (hereinafter referred to as “Agreement”) is addressed to an unlimited number of persons, which is an official public offer of the Seller, to conclude an Agreement with Users, images and information about which are posted in the corresponding section of the Website. Public offer agreement is a public agreement, a sample of which is posted on the website: http://kivi.ua containing the Seller’s offer to purchase the goods, the image of which is posted on the Seller’s Website, sent to an indefinite circle of persons, including Users. Acceptance is the User’s acceptance of the Seller’s offer to purchase Goods, the image of which is posted on the Seller’s Website, by adding it to the virtual shopping cart and sending the Order. User is any legally capable individual, legal entity or individual entrepreneur in accordance with the current legislation of Ukraine who has visited the Website http://kivi.ua, agreed to the terms of the User Agreement, and intends to purchase particular goods that is offered for sale by the Seller. The User guarantees that he/she is not a resident of a European Union country. Seller is a Individual entrepreneur Dmytro Ozerov, RNOKPP (taxpayer identification number): 3289615419, which acts on the basis of an extract from the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organisations, and distributes goods using the Website http://kivi.ua. Order is a properly executed and posted on the Seller’s Website User’s request for the purchase of Goods, addressed to the Seller. Legislation is the current legislation of Ukraine, which can be applied to legal relations regarding the performance and/or arising from the performance of the obligations described in this Agreement. Goods are products that are offered by the Seller for sale to Users under the terms of the Agreement and information about which is posted on the Seller’s Website. A significant drawback of the goods is a defect that makes it impossible or unacceptable to use the goods in accordance with its intended purpose, arose due to the fault of the manufacturer and/or Seller, and after its elimination manifests itself again for reasons beyond the control of the consumer. The User must read this Agreement in its entirety before registering on the Website. User registration on the Website means that the User fully and unconditionally accepts this Agreement. In case of disagreement with the terms and conditions of the Agreement, the use of the Website by the User shall be immediately suspended. The Seller and Users, when purchasing goods, images and information thereof are posted on the corresponding pages of the Website, accept the terms of this Agreement. Contractual relations between the Seller and the User are executed in the form of a Public Offer Agreement. Implicative actions in the form of clicking the “CONFIRM ORDER” button in the internet resource on the Order processing page means that the User, regardless of the status (individual, legal entity, individual entrepreneur), according to the current legislation of Ukraine, has accepted the terms of the Public Offer Agreement specified in this Agreement. The Parties to this Agreement have agreed that if the User is a foreigner, a stateless person or a foreign legal entity, as well as if the legal relationship under this Agreement is complicated by another foreign element, the substantive and procedural law of Ukraine applies to these legal relations. The Public Offer Agreement is public, that is, in accordance with the provisions of articles 633 and 641 of the Civil Code of Ukraine its terms are the same for all users, regardless of their legal status (individual, legal entity, individual entrepreneur). In case of full agreement with this Agreement, the User accepts the terms and procedure for ordering, payment and delivery of goods by the Seller, liability for an unfair Order and for non-fulfillment of the terms of this Agreement. This Agreement shall be deemed entered into force from the moment the User clicks on the “CONFIRM PURCHASE ORDER” button, by which the Buyer agrees to purchase the Goods available from the Seller and shall remain in force until the User receives the Goods from the Seller and pays the full amount of the Seller’s invoice. The Seller and Users, when purchasing goods, images and information thereof are posted on the corresponding pages of the Website, accept the terms of this Agreement as follows. The Seller undertakes, on the terms and in accordance with the procedure defined in this Agreement, to transfer the Goods to ownership on the basis of an Order placed by the User on the corresponding page of the Website, and the User undertakes, on the terms and in accordance with the procedure defined in this Agreement, to accept the Goods and pay for them. The Seller guarantees that the Goods are not deposited as a pledge, are not the subject of a dispute, are free from attachment, and there are no rights of third parties to it. The Seller and User acknowledge that the current Agreement is not a sham or imaginary agreement or an agreement entered into under duress or fraud. The Seller confirms that it has all the necessary permits to carry out economic activities that regulate the scope of legal relations arising and operating in the course of the performance of this Agreement, and also guarantees that it has the right to sell the goods without any restrictions, in accordance with the requirements of the current legislation of Ukraine. The seller must: Comply with the terms of this Agreement; Within one day from the moment of the User’s order (acceptance), confirm receipt of such acceptance; Execute the User’s order if payment is received from the User; Transfer the Goods to the User according to the selected sample on the corresponding page of the Website, the Order placed and the terms of this Agreement; Check the qualitative and quantitative characteristics of the Goods during its packaging in the warehouse. Provide the User with a document (electronic document) certifying the fact of making a transaction. The seller has the right to: Unilaterally suspend the performance of the Agreement if the User violates the terms of this Agreement. The User must: Register an account on the Website; The account must be logged in at the time of each order placed in the Seller’s information system. Such identification is equivalent to the User’s electronic signature. Pay for and receive the Order in a timely manner under the terms of this Agreement; Get acquainted with the goods information posted on the Seller’s website; Please check the Goods information by phone or email before placing an Order; Upon receipt of the Goods from the person who delivered them, make sure that the Goods are intact and complete by examining the contents of the package. In case of detection of damage or incomplete configuration of the goods they should be recorded in the Act, which jointly with the User must be signed by the person who delivered it to the User; The User has the right to: Place an order on the corresponding page of the Website; Require the Seller to fulfill the terms of this Agreement. Upon request, sent to the Seller’s email address, has the right to receive a copy of this Agreement in writing. The User independently places an Order on the corresponding page of the Website by adding products to the virtual shopping cart by clicking the “Add to shopping cart” button, or by placing an order by email or by calling the phone number specified in the Contacts section of the Website. The order formation period is up to 5 (five) business days from the moment of its registration. If the Order is sent on a weekend, holiday, or non-business day, the formation period starts from the first business day after the weekend. The characteristics of the Goods, its appearance and completeness can be changed by the manufacturer without the Seller notifying the User in advance, so before placing an Order, the User must clarify information about the Goods by phone or email. The price of each individual piece of Goods is determined by the Seller in UAH and is indicated on the corresponding page of the Website. The Contract price is determined by adding the prices of all selected goods placed in the virtual cart and the delivery price, which is determined depending on the delivery method in accordance with the terms of Section 8 of this Agreement. The Order price may vary depending on the price, quantity, or nomenclature of goods. The User can pay for the Order in the following ways: By bank transfer of money to the Seller’s current account specified in the invoice, including via Internet banking (the User pays for the Order within three days from the date of receipt of the invoice in the amount of 100% prepayment). In any other way by agreement with the Seller. The User receives the Goods via delivery, or receives it in person. The payment and receipt procedure is indicated on the corresponding page of the Website. When Goods are delivered to other cities of Ukraine, which is performed by other delivery services (hereinafter referred to as “Carrier companies”) the User fully and unconditionally agrees to the Rules of cargo transportation and processing of personal data by these Carrier companies. The Seller’s obligation to transfer the goods to the User is considered fulfilled at the time of delivery of the goods to the carrier. The fact of receipt of the goods and the absence of complaints about the quality of the goods delivered by the Carrier companies, the User confirms with his own signature in the bill of lading, declaration of the Carrier company, or in the goods delivery note upon receipt of the goods. For its part, the Seller guarantees the shipment of the goods to the Carrier company in the quantity specified and paid for by the User, in completeness according to the specification of these goods and in proper (working) condition and quality. If the User is absent from the delivery address specified by the User in the application or the User refuses to receive the goods for an unjustified reason, the goods are returned to the shipment center when delivered by the courier of the Carrier company. Payment for the services of the Carrier company is deducted from the amount transferred by the User for the Goods. The remaining amount is returned to the User based on his letter sent to email address d.ozerov@kivismart.com indicating the current account to which the funds should be returned. Delivery of Goods to the User is carried out within 4 days (four) business days from the moment of placing the order. If the order was placed by the User on a weekend, holiday, or other non- business day, the corresponding deadline will be stared from the first business day following one of these days. However, the delivery time may be extended by the Carrier company for reasons beyond the Seller’s control. All questions that arise during the payment and receipt of Goods, the User can find out by using the contact details in the Contacts section. When receiving Goods at the carrier’s warehouse, from a courier or Seller, the User is obliged to check the external integrity of the package, then open it and directly verify the proper external condition of the Goods (no mechanical damage) and its full completeness. If there is at least one of the listed shortcomings, the User is obliged to record it in the drawn-up report of any form. The report must be signed by the User and the person who delivered the Goods or a representative of the Seller. If possible, shortcomings should be recorded by means of photo or video recording. Without fulfilling the conditions defined in this clause, the User’s claims and requirements for replacing damaged Goods by the Seller are not considered. Within 2 days (two) business days, the User is obliged to inform the manager (representative of the seller responsible for placing an order for the Goods) about the identified shortcomings and agree on the replacement of the Goods, based on his letter sent to the email address support@kivismart.com. The User undertakes to send the Goods to the Seller within 3 days (three) business days from the date of agreement on the replacement of the Goods. If the Goods have not been used and if their commercial appearance, consumer properties, seals, labels, as well as the settlement document issued to the User together with the Goods sold are preserved, the User has the right to terminate the Agreement by notifying the Seller about it within fourteen days from the date of receipt of the Goods, unless otherwise provided by the terms of the Agreement. The User is obliged to return such Goods through an Authorized Service Center of the KIVI group of companies, by contacting the KIVI Contact Center (0 800 606 600). Funds paid for the goods are returned to the User on the day of termination of the Agreement (but not earlier than the day of receipt of the returned Goods by the Seller), and if it is impossible to return the money on the day of termination of the Agreement - at another time by agreement of the parties, but not later than within 30 days (thirty) calendar days from the date of receipt of the returned Goods by the Seller. If payment for the Goods was made by the User using a Visa or MasterCard payment card via a payment terminal or the Internet, the Seller will refund the funds paid for such Goods exclusively to the corresponding Visa or MasterCard payment card. The parties agreed that in case of non-compliance with the mandatory requirements of this procedure, the User is considered as one that received the Goods in proper condition - without any mechanical damage and in full completeness. If the User submits complaints about the improper quality of the Goods, such Goods are sent to the Service center at the Seller’s expense. If the results of diagnostics performed by the Service Center do not reveal signs of quality violation of the corresponding Goods, such Goods are sent to the User at the expense of the latter. The Parties are responsible for non-fulfillment or improper fulfillment of the terms of this Agreement in accordance with the procedure provided for in this Agreement and the current legislation of Ukraine. In the event of disputes related to the Parties’ performance of this Agreement, with the exception of disputes concerning receivable collection from the User, the Parties undertake to resolve them through negotiations in compliance with the claim procedure. Term of consideration of the claim – 7 (seven) business days from the date of its receipt. All disputes, disagreements or claims arising out of or in connection with this Agreement, including those related to its performance, violation, termination or invalidity, are subject to resolution in the relevant court in accordance with the substantive and procedural law of Ukraine. The parties are not liable for non-performance of any of their obligations, except for payment obligations, if they prove that such non-performance was caused by force majeure, that is, events or circumstances really beyond the control of such Party, occurred after the conclusion of this Agreement, which have unforeseen and unavoidable character. Force majeure circumstances include, in particular, natural disasters, strikes, fires, floods, explosions, icing, wars (both declared and undeclared), riots, loss of goods, delays of carriers caused by accidents or adverse weather conditions, hazards and accidents at sea, embargoes, disasters, restrictions imposed by public authorities (including distributions, priorities, official requirements, quotas and price controls), if these circumstances directly affected the performance of this Agreement. A Party for which it has become impossible to fulfill its obligations under this Agreement due to the occurrence of force majeure circumstances must immediately inform the other Party in writing about the occurrence of the above circumstances, as well as within 30 days (thirty) provide the other Party with proof of force majeure. Such proof will be a statement, certificate or other relevant document issued by an authorized state body located at the place of occurrence of force majeure. The time required by the Parties to fulfill their obligations under this Agreement will be extended for any period during which the performance was postponed due to the listed circumstances. If, due to force majeure circumstances, non-fulfillment of obligations under this Agreement lasts for more than three months, each of the Parties has the right to terminate this Agreement unilaterally by notifying the other party in writing. Despite the occurrence of force majeure, before the termination of this Agreement due to force majeure, the Parties make final mutual settlements. The information provided by the User is confidential. Information relating the User is used exclusively for the purpose of fulfilling his/her Order (sending a notification to the Seller about the Goods’ order, sending advertising messages, etc.). By accepting the Agreement or registering on the Website (filling out the registration form), the User voluntarily consents to the collection and processing of his/her own personal data in accordance with the Privacy Policy, which is an integral part of the User Agreement. In case of not wishing to receive the newsletter, the User has the right to contact the Seller by writing an application for refusal to receive advertising materials, sending it to the Seller’s postal address. The Seller is not responsible for the content and faithful information provided by the User when placing an order. The User is responsible for the accuracy of the information provided when placing the order. This Privacy Policy for personal information (hereinafter referred to as “Policy”) applies to all information that BIGTRADE LLC or Individual entrepreneur Dubovyk can receive about Users when they use the online store’s Service KIVI.UA and is an integral part of the User Agreement. Using the Service, as well as creating a Profile on the Website, means that the User unconditionally agrees to this Policy and the terms of collecting and processing Personal information specified in it; in case of disagreement with these terms, the User must refrain from using the service. Terms and definitions Service is an online store KIVI.UA in accordance with the terms of the User Agreement. Website is a site that provides access to the Service, located on the Internet at http://kivi.ua Individual entrepreneur Dubovyk is an individual entrepreneur Dubovyk Denys Dmytrovych, RNOKPP (taxpayer identification number): 3344705695, acting on the basis of the extract from the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organisations. User Agreement is an agreement between the User and BIGTRADE LLC/Individual entrepreneur Dubovyk, which contains all the necessary and essential conditions for providing access to the Service and using the service by the User, an integral part of which is this Policy. User is any legally capable individual, legal entity, individual entrepreneur, according to the current Ukrainian legislation, who visited the Website http://kivi.ua and intends to purchase a particular goods, and also agreed to the terms of the User Agreement and this Policy. The User guarantees that he/she is not a resident of a European Union country. Profile is a user account that contains information about him/her. Within the framework of this Policy, “Personal information” (for the purposes of this Policy, the term Personal information, unless otherwise follows directly from the provisions of the Policy, is synonymous with personal data, as defined in the legislative acts of Ukraine) is understood as: Personal information that the User provides about himself/herself when creating a Profile and/or while using the Service, including last name, first name, patronymic, contact details (e-mail, phone number); Standard data that is automatically received by the http/https-server when accessing the Website and further User’s actions (host IP address, user operating system type, Website pages visited by the User); Information traffic between the user and the Individual entrepreneur Dubovyk, including commercial electronic messages and electronic messages related to the Service (for example, account confirmation, technical messages and security system information, etc.); For the purposes of making payments and for the purpose of processing data on payments made by users, Individual entrepreneur Dubovyk may collect information about the User’s payment details, including, but not limited to, data on the very fact of making a payment made through third-party payment systems, as well as individual details of the payer; Individual entrepreneur Dubovyk can collect and process data about User device IDs; Individual entrepreneur Dubovyk should not verify the accuracy of Personal information provided by Users, and does not monitor the legal capacity of Users. Individual entrepreneur Dubovyk assumes that the User: provides reliable and sufficient Personal information, including on issues suggested in the Profile creation form, and keeps this information up-to-date; has all the necessary rights that allow him/her to register and use the Website; is acquainted with this Policy, agrees to it and assumes the rights and obligations set forth therein. Relations associated with the collection, processing, storage, distribution and protection of Users information are regulated by this Policy, other local laws and regulations of Individual entrepreneur Dubovyk and the current legislation of Ukraine. The purpose of this Policy is to ensure that Users’ information, including their personal data, is properly protected from unauthorized access and disclosure. Individual entrepreneur Dubovyk processes Personal information in order to fulfill the Agreement between Individual entrepreneur Dubovyk and the User. In accordance with the provisions of Paragraph 4 of Article 2 of the law of Ukraine “On personal data protection” the User’s consent to the processing of his/her Personal information is provided when registering in the information telecommunications system of Individual entrepreneur Dubovyk Service by checking the box on the granting of permission to process his/her personal data in accordance with the stated purpose of their processing. Individual entrepreneur Dubovyk strictly complies with the requirements of the legislation of Ukraine in the field of personal data protection. Individual entrepreneur Dubovyk guarantees that the Personal information collected by Individual entrepreneur Dubovyk is necessary and sufficient to achieve the collection and processing goals set out in this Policy. Individual entrepreneur Dubovyk collects and processes Personal information for the following purposes: Enabling Users to use the Website; The purpose of processing the User’s personal data is to provide the latter with the opportunity to use the online store kivi.ua, conducting advertising campaigns, providing targeted advertising, statistical research practice and analysis of the obtained statistical data, performing other actions described in this Policy, the User Agreement and the relevant sections of the Website; Communication with the User, including sending messages, requests, and information related to the Service using, as well as processing User’s requests; Improving the quality of Service, usability of its use, developing new Services and other similar products; Running advertising campaigns: Providing targeted advertising; Making purchases by Users; Sending information (commercial electronic messages), including by e-mail, using Viber or Telegram services, as well as sending sms messages, making calls to the phone number specified in the questionnaire. Such mailings can be carried out both using the technical infrastructure (servers) of Individual entrepreneur Dubovyk, and third parties. In case of not wishing to receive the newsletter, the User has the right to contact Individual entrepreneur Dubovyk by writing an application for refusal to receive advertising materials, sending it both via postal address of Individual entrepreneur Dubovyk, and email address support@kivismart.com. Conducting statistical and other studies, based on impersonal data. The User agrees that Individual entrepreneur Dubovyk in the process of processing personal data has the right to perform the following actions with personal data: collection, systematization, accumulation, storage, use, transfer to third parties, including those outside Ukraine, destruction and other necessary actions for the purpose of implementing Policy and using the Website. Individual entrepreneur Dubovyk may allow third parties, including publishers and advertising networks, to place ads on the Website. At the same time, Individual entrepreneur Dubovyk guarantees that if the specified persons place Cookies on the User’s computer, Personal information is not transferred. The User has the right to change the settings for accepting cookies in his/her browser settings independently at any time, or disable them completely. The User agrees that the contact details provided by him/her during registration (including, but not limited to email, phone number, etc.) from the moment they are entered on the Website and confirmed will be automatically included in the system of newsletters mailing from Individual entrepreneur Dubovyk, including advertising and other information. The User agrees to the obligation to immediately notify Individual entrepreneur Dubovyk of any security breach related to access to the Website, committed using the User’s credentials without his/her knowledge and consent. Individual entrepreneur Dubovyk does not assume responsibility for any consequences of a security breach, including loss or damage of data that occurred as a result of authorized access of third parties to the Website using the User’s username and password. The User has the right to request from Individual entrepreneur Dubovyk personal data collected by Individual entrepreneur Dubovyk by writing an application for receiving such data, sending it both via the postal address of Individual entrepreneur Dubovyk, or via email address support@kivismart.com. The deadline for processing and responding to such a request is up to 30 (thirty) calendar days from the date of its receipt by Individual entrepreneur Dubovyk. The User’s Personal information is collected by Individual entrepreneur Dubovyk during registration, as well as in the future when the User enters additional information about himself/herself on his own initiative. Personal data and User information are stored exclusively on electronic media and processed using automated systems, except in cases where non-automated processing of personal data is necessary due to compliance with legal requirements. Individual entrepreneur Dubovyk in the processing of Personal Information performs the following activities: collection, recording, systematization, accumulation, storage, clarification, retrieval, use, transfer, impersonalization, blocking, deletion, destruction of Personal Information and other activities solely for the purpose of executing the User Agreement, providing access to the Service. Individual entrepreneur Dubovyk does not disclose or distribute Personal information to third parties without the consent of users (except in cases stipulated by the legislation of Ukraine). In addition, even with the User’s consent, Individual entrepreneur Dubovyk does not place Personal information on publicly available resources on the Internet, since such placement does not meet the purpose of collecting and processing Personal information. Individual entrepreneur Dubovyk guarantees that access to Personal information is not granted to a third party if the specified person refuses to assume obligations to ensure compliance with the requirements of the Law of Ukraine “On personal data protection” or cannot provide them. Under no circumstances shall Individual entrepreneur Dubovyk be liable for the results of the User’s independent providing Personal information about himself/herself for public access to an unrestricted number of people, including by posting this information on publicly available resources on the Internet. In any case, the User has the right to request information from Individual entrepreneur Dubovyk about the conditions for granting access to his/her personal data, in particular information about third parties to whom his personal data is transferred. Individual entrepreneur Dubovyk applies reasonable and sufficient measures to protect Users’ Personal information from accidental loss or destruction, from illegal processing, including illegal destruction or access to personal data. At the same time, the User understands and agrees that the internet cannot provide absolute protection of information from threats that exist in it. The User hereby grants his or her unconditional and irrevocable consent to Individual entrepreneur Dubovyk to determine the adequate level of protection of personal data, methods and place (territory) of their storage. The User accepts and agrees that Individual entrepreneur Dubovyk should under no circumstances be responsible for the loss and/or dissemination of personal data, if such loss and/or dissemination was the result of actions, due to fault or negligence, of third parties. Individual entrepreneur Dubovyk will provide the User with all reasonable assistance and favoring in protecting his/her rights and legitimate interests in legal proceedings with such third parties. Processing of the User’s personal data is carried out by Individual entrepreneur Dubovyk from the moment of registration of the Profile and within 3 (three) years from the moment of deletion of the Profile by the User. The User can change (update, supplement) the Personal information provided to them or part of it in his/her Profile at any time. The User can also delete the Personal information provided by him/her during the creation of the Profile. At the same time, the User understands and agrees that such deletion may result in the inability of the online store kivi.ua to use it. Individual entrepreneur Dubovyk takes technical and procedural and institutional measures to ensure the protection of the User’s personal data from illegal or accidental access to them, destruction, distortion, blocking, copying, dissemination, as well as from other illegal actions. Individual entrepreneur Dubovyk takes the necessary and sufficient organizational and technical measures to protect Personal information from illegal or accidental access, destruction, distortion, blocking, copying, dissemination, as well as from other illegal actions with it by third parties. At the same time, in order to ensure the possibility of normal use of the Service, Individual entrepreneur Dubovyk can use the services of third parties. In no case will Individual entrepreneur Dubovyk be held liable for violations of the confidentiality of Personal information that occurred accidentally or as a result of illegal actions with it by third parties. The User is aware and understands that all Personal information provided by him/her at his/her own risk and his/her own personal responsibility, and in case of any illegal actions of third parties in relation to Personal information, the User agrees to claims and complaints directly against such persons. By registering and using the Website and Service, the User agrees to the terms of this Policy. If the User does not agree with the terms of this Policy, the use of the Website and the Service must be stopped immediately. The user acknowledges and agrees that creating a Profile and continuing to use the Service means that the User unconditionally agrees to all the clauses of this Policy and unconditionally accepts its terms. The User’s continued use of the Service after any changes to this Policy constitutes his/her acceptance of such changes and/or additions. The User should regularly review the content of this Policy in order to get acquainted with its changes in a timely manner. Individual entrepreneur Dubovyk has the right to make changes and/or additions to this Policy at any time without prior and/or further notification to the User. When making changes to the current version, the date of the last update is specified. The new version of the Policy comes into force from the moment it is posted, unless otherwise provided by the new version of the Policy. The current version is constantly available on the Website at: https://kivi.ua/storage/app/media/politika- konfidentsialnosti-kivi.ua.pdf. The User independently tracks Policy changes and gets acquainted with the current version of the Policy. Continued use of the Service by the User after making changes and/or additions to this Policy means the User’s acceptance and agreement to such changes and/or additions. The legislation of Ukraine applies to this Policy and relations between Users and Individual entrepreneur Dubovyk that arise in connection with the application of the Policy. All Users, without exception, have access to this Policy. This Policy does not apply to the actions and internet resources of third parties. Individual entrepreneur Dubovyk is not liable for the actions of third parties who have obtained access to User information as a result of using the Internet or Services in accordance with the level of privacy chosen by the User. This User agreement (hereinafter referred to as the “Agreement”/”User agreement”) regulates the procedure for using the Service of the online store of household goods kivi.ua by Users. This Agreement is based on: the Constitution of Ukraine, the Civil and Commercial codes of Ukraine, the Laws of Ukraine “On electronic fiduciary services”, “On advertising”, “On electronic commerce”, “On electronic documents and electronic document management”, “On information protection in information telecommunications systems”, “On Telecommunications”, “On payment systems and money transfer in Ukraine”, “On personal data protection”, “On copyright and related rights”, “On the protection of rights to marks for goods and services”, international agreements of Ukraine, the consent to the binding of which is provided by the Verkhovna Rada of Ukraine, and on other Laws and Regulations. Service is an online store of household goods KIVI.UA Website is a site that provides access to the Service, located on the Internet at http://kivi.ua Individual entrepreneur Dubovyk is an individual entrepreneur Dubovyk Denys Dmytrovych, RNOKPP (taxpayer identification number): 3344705695, acting on the basis of the extract from the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organisations. User is any legally capable individual, legal entity, individual entrepreneur, according to the current Ukrainian legislation, who visited the Website http://kivi.ua and intends to purchase particular goods, and also agreed to the terms of the User Agreement and integral appendices thereto. The User guarantees that he/she is not a resident of a European Union country. Profile is the User’s account. Agreement is the text of this agreement between the User and Individual entrepreneur Dubovyk, containing all the necessary and essential terms of the User’s use of the Service and intellectual property, restrictions, terms of suspension and termination of the use of the Service, liability of the Parties, other relations of the Parties related to the use of the Service. Parties are the parties to this Agreement. Intellectual property are the results of intellectual, creative activity: copyright items, items of industrial property rights, means of identification, including, but not limited to: trademarks, know-how, brand (commercial) names, inventions, utility models, industrial designs, program code, audiovisual effects, design themes, artistic design, graphic images, sound effects, musical works (with and without text), both registered and unregistered, as well as all applications, additions and modifications to them, titles in intellectual property of which belong to BIGTRADE LLC. One-time ID is an alphanumeric sequence received by the User who has accepted an offer to conclude an electronic agreement by registering with the Service. The one-time identifier is transmitted by the means of communication specified by the User during registration and is attached (included) to the electronic message from the person who accepted the offer to conclude the agreement; This Agreement shall be interpreted in accordance with the following general guidelines: unless otherwise required by context, all terms capitalized in this Agreement shall be used in the meaning assigned to them in this Agreement; This Agreement applies to all Users of the Service, regardless of the purpose of its use. The agreement applies to Users from the moment of registration in the Service. When registering, the User is sent a one-time ID, which must be entered next to the “Register” button. Clicking the “Register” button means that the User gives his/her full and unconditional consent to this Agreement. In case of disagreement with the Agreement, the User undertakes to immediately stop using the Service. The current version of the Agreement is permanently posted on the Internet https://kivi.ua/storage/app/media/politika-konfidentsialnosti-kivi.ua.pdf. Individual entrepreneur Dubovyk reserves the right to change or amend this Agreement at any time without prior or further notice. The user independently tracks amendments to the Agreement and gets acquainted with the current version of the Agreement. Continued use of the Service by the User after making amendments and/or supplements to this Agreement means the User’s acceptance and agreement to such amendments and/or supplements. To access the Service, the user registers his/her Profile in the Service. The User guarantees the reliability and accuracy of the data specified during registration, while Individual entrepreneur Dubovyk does not verify the information provided by the latter, and the User is liable for violating the terms of this clause. When registering a Profile, the User specifies the following information: The User gives Individual entrepreneur Dubovyk consent to the processing of the information and personal data provided by him/her for the purposes specified in this Agreement and Privacy Policy. When registering, the User enters the User’s name independently (hereinafter referred to as "login") and password. If the User has forgotten his/her password, the User can go through the password recovery procedure. The User is fully liable for the security of the username and password chosen by him/her, in particular for the lack of access to them by third parties. All actions in the Service performed under the User profile are considered to have been performed by the User. Registration of a User in the information system of Individual entrepreneur Dubovyk means his/her consent to the use and processing of his/her personal data and performing other actions provided for by the Law of Ukraine “On Protection of Personal Data”. Individual entrepreneur Dubovyk provides Users with access to the Service on the Internet with the necessary level of access security and maintenance breaks. The User agrees to the obligation to immediately notify Individual entrepreneur Dubovyk of any security breach related to access to the Service and/or committed using the User’s username and password without his/her knowledge and consent. Individual entrepreneur Dubovyk does not assume responsibility for any consequences of a security breach, including loss or damage of data that occurred as a result of third parties’ access to the Service using the User’s login and password. Individual entrepreneur Dubovyk provides automated password recovery tools. At the same time, Individual entrepreneur Dubovyk reserves the right to restrict the use of these tools, as well as temporarily or completely discontinue their work. Individual entrepreneur Dubovyk shall not be liable for loss of information for access to the Service, carried out through the fault of the User, as well as for any consequences that may arise as a result thereof. The User agrees with the right of Individual entrepreneur Dubovyk to prohibit the use of certain logins and block access to the Service using them. The User undertakes to comply with the terms of this Agreement and agrees that Individual entrepreneur Dubovyk has the right, at its sole discretion and without special notice or warning, to restrict the User’s access to the Service due to violation of the terms of this Agreement. Individual entrepreneur Dubovyk reserves the right, but is not obliged, to moderate all materials posted by Users on the Website, that is, to monitor the content of these materials and, if necessary, at its sole discretion, without warning or explanation of reasons, delete or transfer them. Individual entrepreneur Dubovyk does not assume responsibility for any consequences of actions committed under the moderation procedure. The user agrees that Individual entrepreneur Dubovyk has the right, at its sole discretion and without prior or further notification to the User and explanation of reasons, to restrict or block access to the Service or to take other measures against a User who has violated the terms of this Agreement, or the statutory regulations of current legislation, or the rights of third parties protected by law in the event of a reasoned complaint received from them. Unless otherwise expressly provided for by the mandatory provisions of the current legislation of Ukraine, if the User violates the terms of the Agreement, Individual entrepreneur Dubovyk has the right to take measures necessary to protect these terms and its interests, regardless of the statute of limitations for these violations. Thus, inactivity on the part of Individual entrepreneur Dubovyk when the Users violated the terms of the Agreement does not deprive Individual entrepreneur Dubovyk of the right to take actions necessary to protect its interests in the future and does not indicate the failure of Individual entrepreneur Dubovyk to exercise its rights when similar violations take place in the future. All materials presented in the Service are the intellectual property of BIGTRADE LLC (or provided by BIGTRADE LLC under license agreements) and are protected in accordance with the provisions of the intellectual property legislation of Ukraine. In accordance with the terms of this Agreement, BIGTRADE LLC hereby grants the User a non-exclusive, without the right to transfer and without the right to issue sublicenses, limited license to use intellectual property for personal non-commercial use. The rights to use intellectual property granted under this Agreement are subject to the user’s compliance with this Agreement. The User hereby acknowledges that there is no transfer or assignment of intellectual property rights under this Agreement, and this Agreement cannot be interpreted as transfer (alienation) and/or assignment of any intellectual property rights. The validity period of the license under this Agreement begins at the moment when the User accepts this Agreement by clicking the “Register” button, and ends on one of the following dates, whichever comes first: the date when the User deletes the Profile or the date when this Agreement is terminated. The license expires immediately if the User attempts to circumvent any technical means of protection used in connection with the operation of the Service, or otherwise uses intellectual property or the Service in violation of the rules established by this Agreement. BIGTRADE LLC reserves all rights, ownership rights and exclusive titles in intellectual property to intellectual property owned by BIGTRADE LLC, including, among other things, all copyrights, trademark rights, know-how, brand (commercial) names, real rights, patents, program code, audiovisual effects, design themes, artistic design, graphic images, sound effects, musical works both registered and unregistered, as well as all appendices and supplements and modifications to them. Unless otherwise expressly permitted by the terms defined by the provisions of Ukrainian law, intellectual property may not be copied, reproduced or distributed in any way on any media, in whole or in part, without the prior written consent of BIGTRADE LLC. All rights not expressly granted to the User under this Agreement are reserved by BIGTRADE LLC. The User is liable in case of violation of the intellectual property rights of third parties, in particular copyright and related rights, as well as exclusive rights to an invention, utility model, industrial design or trademark. On the website pages, the User has the right to publish only those comments (including the Profile picture, the text of the comment and the attached photo) that do not violate the current legislation and/or the rights of third parties. If such a work is subject to copyright or includes it, the User guarantees that he/she has the right to such use. By publishing the specified items, the User grants BIGTRADE LLC the right to use them without restrictions on the territory and term by reproduction, distribution, translation, publicly performance, publicly demonstration, broadcasting and cable broadcasting, making public in such a way that its representatives can access the specified items from any place and at any time of their own choice. BIGTRADE LLC reserves the right to block any information posted by the User that violates the intellectual, exclusive and/or personal non-property rights of third parties, including copyright and related rights, at the request of the copyright holder or without it. Individual entrepreneur Dubovyk, in order to comply with the provisions of this Agreement and provide Users with access to the Service, processes their personal data in accordance with the provisions of the Privacy Policy, which is an integral part of this Agreement. Purchase of goods through an online store kivi.ua is carried out in accordance with the provisions of the Public Offer Agreement for the purchase of goods through the online store, which is an integral part of this Agreement. The User is prohibited from: Upload, post, transmit through the website’s software tools, and/or any other way of publishing texts, programs, images or materials that promote terrorist activities, or incite ethnic, racial or religious hatred, and reflect or promote violence or death, containing a description or image of causing harm to minors in any form, including any form of pornography; Upload, post, transmit through the software tools of the Service, or any other method of publishing texts, programs, images or materials containing obscene materials and information, in any form that encourages illegal actions, including gambling, illegal sale of weapons or drugs; Commit or allow the commission of criminal or destructive acts prosecuted in accordance with the legislation of Ukraine; Upload, store, use or transmit any advertising information, description of fraudulent schemes, network marketing (MLM) schemes, earning systems on the Internet, etc.; Upload, store, use or transmit any information that violates the intellectual property rights of third parties; To take on a different person or representative of the institution and/or community, and mislead other Users; Collect and store information about other users outside the Service in manual or automated mode; In any way to hinder the operation of the Service, including the creation, distribution or use of computer programs or other computer information intended for unauthorized destruction, blocking, modification, copying of computer information or neutralization of Computer Information Protection tools, as well as intended to disrupt, destroy or restrict the functionality of any computer or telecommunications equipment or programs (computer viruses) for unauthorized access, as well as serial numbers for commercial software products and programs for generating them, logins, passwords and other means for obtaining unauthorized access to the Service, as well as placing links to the above information. By using the Service, the User undertakes not to violate its information security, namely, not to perform such actions: not to attempt to check the vulnerability of the Service’s security systems, do not violate the registration procedures in the Service; not to attempt to create obstacles in using the Service by other Users, including the spread of computer viruses, data corruption, constant sending of repetitive information, simultaneous sending of a large number of e-mail and/or requests to the Service in order to intentionally disable the site Server, and other actions that go beyond the normal intended use of the Service, and may intentionally or by inadvertency cause failures in its operation; not to send Users of the Service materials for receiving thereof they did not give their consent, “spam”, any emails and advertising without the permission of Individual entrepreneur Dubovyk; not to simulate and/or fake any TCP/IP packet header or any part of the header in any email or material posted on the Service; not to use or attempt to use any software or procedures for navigation or search in the Service other than the built-in search engine and traditional and public browsers. Violation of the provisions of clauses 8.1-8.3 of this Agreement is the basis for unilateral refusal of BIGTRADE LLC/Individual entrepreneur Dubovyk from its further implementation. Individual entrepreneur Dubovyk is not responsible in case of direct or indirect financial or other losses of Users caused by temporary interruptions in the Service for the following reasons: scheduled or unscheduled technical and preventive work, technical failures of internet service providers, computer networks, servers and facilities, as well as illegal actions of third parties, intentional, unintentional (including careless) actions of the User himself and/or force majeure. At the same time, Individual entrepreneur Dubovyk undertakes to make every effort to restore the Service’s functionality in the shortest possible time. Individual entrepreneur Dubovyk is under no circumstances responsible for infringement of intellectual property rights of third parties, if such violation was caused by the creation, uploading, posting, copying or modification of information, materials or images in the Service performed by Users of the Service. Individual entrepreneur Dubovyk under no circumstances is responsible for violation of the requirements of the legislation regulating the procedure for processing personal data, if such violation occurred as a result of violation by Users or Third parties to whom, with the consent of the User and/or his legal representative, personal data was transferred, the requirements of the legislation and the terms of this Agreement. This limitation of liability should be applied to the maximum extent permitted by law. This limitation of liability does not apply exclusively in cases where any specific condition of limitation of liability is expressly prohibited by the conditions defined by law. At the same time, the remaining provisions of this Agreement remain valid and the Parties undertake to implement them to the greatest extent possible, as well as to replace provisions that contradict the mandatory provisions of the current legislation with provisions that are as close as possible to them in meaning and permissible under the law that applies to this Agreement. Under no circumstances will Individual entrepreneur Dubovyk be liable for all losses (except for the cases stipulated by the legislation), exceeding the actual price paid by the User for using the Service, or 1000 (one thousand) Hryvnia, depending on which amount is less. The service, including its additional features, is provided to the user "as is", with all defects, without any warranty, without providing technical characteristics or any guaranties, and its use by the User is performed solely at his/her own risk. The entire risk associated with satisfactory quality and performance shall be borne by the User. Individual entrepreneur Dubovyk does not give and hereby waives any express, implied or Statutory warranties, including possible guarantees of the condition, uninterrupted use, accuracy of data, achievement of certain results, suitability for sale, satisfactory quality, suitability for a specific purpose, non-infringement of the rights of third parties, as well as guarantees (if any) arising from the normal practice of conducting business operations, the use of business custom, good business practices. Individual entrepreneur Dubovyk does not guarantee: that there will be no malfunctions when the User uses the Service; that the Service will meet the requirements, that the operation of the Service will be uninterrupted or error-free, that the Service will interact or be compatible with any other Services of Individual entrepreneur Dubovyk, or that any errors in the Service will be corrected. If the current legislation does not allow the exclusion or restriction of warranties or the application of restrictions on consumer rights provided for by law, the above exceptions and restrictions are applicable to the maximum extent permitted by law. The warranties specified in clause 10.1 of this Agreement are an essential condition that determines the interest of Individual entrepreneur Dubovyk to enter this Agreement. Individual entrepreneur Dubovyk reserves the right to immediately restrict or block access to the Service or take other measures against a User who has violated the terms of this Agreement without prior notice to the User. By registering in the Service, the User confirms his/her consent to all the provisions of the Agreement, as well as his/her compliance with all the conditions stipulated in the registration forms and necessary for successful registration. This Agreement may be terminated by Individual entrepreneur Dubovyk unilaterally, if the user violates its terms and conditions. In this case, the User must immediately stop accessing the Service and using intellectual property. Individual entrepreneur Dubovyk reserves the right, at its sole discretion, to change, correct, add or remove parts of this Agreement by posting an updated version of the Agreement at: https://kivi.ua/storage/app/media/politika-konfidentsialnosti-kivi.ua.pdf. Continued use of the Service by the User after making amendments and/or supplements to this Agreement means the User’s acceptance and agreement to such amendments and/or supplements. If any provision of this Agreement is held by a court to be invalid, the Parties, notwithstanding, shall endeavor to give effect to the intent of the Parties as set forth in this Agreement, and the other provisions of the Agreement shall remain in full force and effect. Disputes between Individual entrepreneur Dubovyk and Users are resolved through negotiations, and if such settlement is impossible in court in accordance with the legislation of Ukraine. Relations between the parties under this Agreement are regulated by the legislation of Ukraine. The parties do not have any accompanying oral and/or written agreements. The content of the text of this Agreement fully corresponds to the actual will of the Parties. Individual entrepreneur Denys Dubovyk, RNOKPP (taxpayer identification number): 3344705695, which acts on the basis of an extract from the Unified Register of Legal Entities, Individual Entrepreneurs and Public Organizations (hereinafter referred to as “Seller”), as the First Party, and any person who has ever accessed the site http://kivi.ua (hereinafter referred to as “Website”) and has reached the age allowed for acceptance of this Agreement, and has received (accepted) this offer (hereinafter referred to as “User”), as the Second Party, and together in the future referred to as “Parties”, have concluded this public offer agreement to purchase goods via the online store (hereinafter referred to as “Agreement”) is addressed to an unlimited number of persons, which is an official public offer of the Seller, to conclude an Agreement with Users, images and information about which are posted in the corresponding section of the Website. Public offer agreement is a public agreement, a sample of which is posted on the website: http://kivi.ua containing the Seller’s offer to purchase the goods, the image of which is posted on the Seller’s Website, sent to an indefinite circle of persons, including Users. Acceptance is the User’s acceptance of the Seller’s offer to purchase Goods, the image of which is posted on the Seller’s Website, by adding it to the virtual shopping cart and sending the Order. User is any legally capable individual, legal entity or individual entrepreneur in accordance with the current legislation of Ukraine who has visited the Website http://kivi.ua, agreed to the terms of the User Agreement, and intends to purchase particular goods that is offered for sale by the Seller. The User guarantees that he/she is not a resident of a European Union country. Seller is a Individual entrepreneur Denys Dubovyk, RNOKPP (taxpayer identification number): 3344705695, which acts on the basis of an extract from the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organisations, and distributes goods using the Website http://kivi.ua. Order is a properly executed and posted on the Seller’s Website User’s request for the purchase of Goods, addressed to the Seller. Legislation is the current legislation of Ukraine, which can be applied to legal relations regarding the performance and/or arising from the performance of the obligations described in this Agreement. Goods are products that are offered by the Seller for sale to Users under the terms of the Agreement and information about which is posted on the Seller’s Website. A significant drawback of the goods is a defect that makes it impossible or unacceptable to use the goods in accordance with its intended purpose, arose due to the fault of the manufacturer and/or Seller, and after its elimination manifests itself again for reasons beyond the control of the consumer. The User must read this Agreement in its entirety before registering on the Website. User registration on the Website means that the User fully and unconditionally accepts this Agreement. In case of disagreement with the terms and conditions of the Agreement, the use of the Website by the User shall be immediately suspended. The Seller and Users, when purchasing goods, images and information thereof are posted on the corresponding pages of the Website, accept the terms of this Agreement. Contractual relations between the Seller and the User are executed in the form of a Public Offer Agreement. Implicative actions in the form of clicking the “CONFIRM ORDER” button in the internet resource on the Order processing page means that the User, regardless of the status (individual, legal entity, individual entrepreneur), according to the current legislation of Ukraine, has accepted the terms of the Public Offer Agreement specified in this Agreement. The Parties to this Agreement have agreed that if the User is a foreigner, a stateless person or a foreign legal entity, as well as if the legal relationship under this Agreement is complicated by another foreign element, the substantive and procedural law of Ukraine applies to these legal relations. The Public Offer Agreement is public, that is, in accordance with the provisions of articles 633 and 641 of the Civil Code of Ukraine its terms are the same for all users, regardless of their legal status (individual, legal entity, individual entrepreneur). In case of full agreement with this Agreement, the User accepts the terms and procedure for ordering, payment and delivery of goods by the Seller, liability for an unfair Order and for non-fulfillment of the terms of this Agreement. This Agreement shall be deemed entered into force from the moment the User clicks on the “CONFIRM PURCHASE ORDER” button, by which the Buyer agrees to purchase the Goods available from the Seller and shall remain in force until the User receives the Goods from the Seller and pays the full amount of the Seller’s invoice. The Seller and Users, when purchasing goods, images and information thereof are posted on the corresponding pages of the Website, accept the terms of this Agreement as follows. The Seller undertakes, on the terms and in accordance with the procedure defined in this Agreement, to transfer the Goods to ownership on the basis of an Order placed by the User on the corresponding page of the Website, and the User undertakes, on the terms and in accordance with the procedure defined in this Agreement, to accept the Goods and pay for them. The Seller guarantees that the Goods are not deposited as a pledge, are not the subject of a dispute, are free from attachment, and there are no rights of third parties to it. The Seller and User acknowledge that the current Agreement is not a sham or imaginary agreement or an agreement entered into under duress or fraud. The Seller confirms that it has all the necessary permits to carry out economic activities that regulate the scope of legal relations arising and operating in the course of the performance of this Agreement, and also guarantees that it has the right to sell the goods without any restrictions, in accordance with the requirements of the current legislation of Ukraine. The seller must: Comply with the terms of this Agreement; Within one day from the moment of the User’s order (acceptance), confirm receipt of such acceptance; Fulfil the User’s order if payment is received from the User; Transfer the Goods to the User according to the selected sample on the corresponding page of the Website, the Order placed and the terms of this Agreement; Check the qualitative and quantitative characteristics of the Goods during its packaging in the warehouse. Provide the User with a document (electronic document) certifying the fact of making a transaction. The seller has the right to: Unilaterally suspend the performance of the Agreement if the User violates the terms of this Agreement. The User must: Register an account on the Website; The account must be logged in at the time of each order placed in the Seller’s information system. Such identification is equivalent to the User’s electronic signature. Pay for and receive the Order in a timely manner under the terms of this Agreement; Get acquainted with the goods information posted on the Seller’s website; Please check the Goods information by phone or email before placing an Order; Upon receipt of the Goods from the person who delivered them, make sure that the Goods are intact and complete by examining the contents of the package. In case of detection of damage or incomplete configuration of the goods should be recorded in the Act, which together with the User must be signed by the person who delivered it to the User; The User has the right to: Place an order on the corresponding page of the Website; Require the Seller to fulfill the terms of this Agreement. Upon request, sent to the Seller’s email address, has the right to receive a copy of this Agreement in writing. The User independently places an Order on the corresponding page of the Website by adding products to the virtual shopping cart by clicking the "Add to shopping cart" button, or by placing an order by email or by calling the phone number specified in the Contacts section of the Website. The order formation period is up to 5 (five) business days from the moment of its registration. If the Order is sent on a weekend, holiday, or non-business day, the formation period starts from the first business day after the weekend. The characteristics of the Goods, its appearance and completeness can be changed by the manufacturer without the Seller notifying the User in advance, so before placing an Order, the User must clarify information about the Goods by phone or email. The price of each individual piece of Goods is determined by the Seller in UAH and is indicated on the corresponding page of the Website. The Contract price is determined by adding the prices of all selected goods placed in the virtual cart and the delivery price, which is determined depending on the delivery method in accordance with the terms of Section 8 of this Agreement. The Order price may vary depending on the price, quantity, or nomenclature of goods. The User can pay for the Order in the following ways: By bank transfer of money to the Seller’s current account specified in the invoice, including via Internet banking (the User pays for the Order within three days from the date of receipt of the invoice in the amount of 100% prepayment). In any other way by agreement with the Seller. The User receives the Goods via delivery, or receives it in person. The payment and receipt procedure is indicated on the corresponding page of the Website. When Goods are delivered to other cities of Ukraine, which is performed by other delivery services (hereinafter referred to as “Carrier companies”) the User fully and unconditionally agrees to the Rules of cargo transportation and processing of personal data by these Carrier companies. The Seller’s obligation to transfer the goods to the User is considered fulfilled at the time of delivery of the goods to the carrier. The fact of receipt of the goods and the absence of complaints about the quality of the goods delivered by the Carrier companies, the User confirms with his own signature in the bill of lading, declaration of the Carrier company, or in the goods delivery note upon receipt of the goods. For its part, the Seller guarantees the shipment of the goods to the Carrier company in the quantity specified and paid for by the User, in completeness according to the specification of these goods and in proper (working) condition and quality. If the User is absent from the delivery address specified by the User in the application or the User refuses to receive the goods for an unjustified reason, the goods are returned to the shipment center when delivered by the courier of the Carrier company. Payment for the services of the Carrier company is deducted from the amount transferred by the User for the Goods. The remaining amount is returned to the User based on his letter sent to email address d.dubovyk@kivismart.com indicating the current account to which the funds should be returned. Delivery of Goods to the User is carried out within 4 days (four) business days from the moment of placing the order. If the order was placed by the User on a weekend, holiday, or other non- business day, the corresponding deadline will be stared from the first business day following one of these days. However, the delivery time may be extended by the Carrier company for reasons beyond the Seller’s control. All questions that arise during the payment and receipt of Goods, the User can find out by using the contact details in the Contacts section. When receiving Goods at the carrier’s warehouse, from a courier or Seller, the User is obliged to check the external integrity of the package, then open it and directly verify the proper external condition of the Goods (no mechanical damage) and its full completeness. If there is at least one of the listed shortcomings, the User is obliged to record it in the drawn-up report of any form. The report must be signed by the User and the person who delivered the Goods or a representative of the Seller. If possible, shortcomings should be recorded by means of photo or video recording. Without fulfilling the conditions defined in this clause, the User’s claims and requirements for replacing damaged Goods by the Seller are not considered. Within 2 days (two) business days, the User is obliged to inform the manager (representative of the seller responsible for placing an order for the Goods) about the identified shortcomings and agree on the replacement of the Goods, based on his letter sent to the email address support@kivismart.com. The User undertakes to send the Goods to the Seller within 3 days (three) business days from the date of agreement on the replacement of the Goods. If the Goods have not been used and if their commercial appearance, consumer properties, seals, labels, as well as the settlement document issued to the User together with the Goods sold are preserved, the User has the right to terminate the Agreement by notifying the Seller about it within fourteen days from the date of receipt of the Goods, unless otherwise provided by the terms of the Agreement. The User is obliged to return such Goods through an Authorized Service Center of the KIVI group of companies, by contacting the KIVI Contact Center (0 800 606 600). Funds paid for the goods are returned to the User on the day of termination of the Agreement (but not earlier than the day of receipt of the returned Goods by the Seller), and if it is impossible to return the money on the day of termination of the Agreement – at another time by agreement of the parties, but not later than within 30 days (thirty) calendar days from the date of receipt of the returned Goods by the Seller. If payment for the Goods was made by the User using a Visa or MasterCard payment card via a payment terminal or the Internet, the Seller will refund the funds paid for such Goods exclusively to the corresponding Visa or MasterCard payment card. The parties agreed that in case of non-compliance with the mandatory requirements of this procedure, the User is considered as one that received the Goods in proper condition - without any mechanical damage and in full completeness. If the User submits complaints about the improper quality of the Goods, such Goods are sent to the Service center at the Seller’s expense. If the results of diagnostics performed by the Service Center do not reveal signs of quality violation of the corresponding Goods, such Goods are sent to the User at the expense of the latter. The Parties are responsible for non-fulfillment or improper fulfillment of the terms of this Agreement in accordance with the procedure provided for in this Agreement and the current legislation of Ukraine. In the event of disputes related to the Parties’ performance of this Agreement, with the exception of disputes concerning receivable collection from the User, the Parties undertake to resolve them through negotiations in compliance with the claim procedure. Term of consideration of the claim – 7 (seven) business days from the date of its receipt. All disputes, disagreements or claims arising out of or in connection with this Agreement, including those related to its performance, violation, termination or invalidity, are subject to resolution in the relevant court in accordance with the substantive and procedural law of Ukraine. The parties are not liable for non-performance of any of their obligations, except for payment obligations, if they prove that such non-performance was caused by force majeure, that is, events or circumstances really beyond the control of such Party, occurred after the conclusion of this Agreement, which have unforeseen and unavoidable character. Force majeure circumstances include, in particular, natural disasters, strikes, fires, floods, explosions, icing, wars (both declared and undeclared), riots, loss of goods, delays of carriers caused by accidents or adverse weather conditions, hazards and accidents at sea, embargoes, disasters, restrictions imposed by public authorities (including distributions, priorities, official requirements, quotas and price controls), if these circumstances directly affected the performance of this Agreement. A Party for which it has become impossible to fulfill its obligations under this Agreement due to the occurrence of force majeure circumstances must immediately inform the other Party in writing about the occurrence of the above circumstances, as well as within 30 days (thirty) provide the other Party with proof of force majeure. Such proof will be a statement, certificate or other relevant document issued by an authorized state body located at the place of occurrence of force majeure. The time required by the Parties to fulfill their obligations under this Agreement will be extended for any period during which the performance was postponed due to the listed circumstances. If, due to force majeure circumstances, non-fulfillment of obligations under this Agreement lasts for more than three months, each of the Parties has the right to terminate this Agreement unilaterally by notifying the other party in writing. Despite the occurrence of force majeure, before the termination of this Agreement due to force majeure, the Parties make final mutual settlements. The information provided by the User is confidential. Information relating the User is used exclusively for the purpose of fulfilling his/her Order (sending a notification to the Seller about the Goods’ order, sending advertising messages, etc.). By accepting the Agreement or registering on the Website (filling out the registration form), the User voluntarily consents to the collection and processing of his/her own personal data in accordance with the Privacy Policy, which is an integral part of the User Agreement. In case of not wishing to receive the newsletter, the User has the right to contact the Seller by writing an application for refusal to receive advertising materials, sending it to the Seller’s postal address. The Seller is not responsible for the content and faithful information provided by the User when placing an order. The User is responsible for the accuracy of the information provided when placing the order. aбo yBiйTи дo akkayHTy / зapeєcTpyBaTиcb BaM бyлo BiдпpaBлeHo SMS з koдoM akTиBaцiï