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Фючър Джоб Салюшънс e GDPR съвместим и както ние оперираме като обработващи данните лица, за някои клиенти имаме ясен кодекс за поведение относно как ние управляваме и съхраняваме данните. Дефиниции Термини като „процес/обработка„, „физическо лице„, „лице, обработващо данните„, „администратор на данни„, „лични данни„, „данни Оценка на въздействието на защита„имат същото значение, предписано им в Закони за Защита на Данните; „Закони за Защита на Данните“ означава във връзка с всички лични данни, които се обработват в изпълнение на Споразумението за услуги с администратора i) до 25 май 2018 г. ЕС Директива 95/46/ЕО, както е транспонирана в националното законодателство на всяка държава-членка; II) на и от 25 май 2018 общите данни защита Регламент (ЕС) 2016/679 („GDPR“); III) както и когато приети в Обединеното кралство, Закона за защита данните [2018 г.], допълва и изменя GDPR; IV) ЕС Директива 2002/58/ЕО относно личния живот и електронните комуникации, като транспонирана в националното законодателство на всяка държава-членка; и v) всички приложими решения, указания, обяснителни бележки и кодексите за поведение, издадени от време на време от съдилищата, надзорните органи и други приложими правителствени органи; във всеки отделен случай заедно с всички закони за прилагане, замяна или допълване на същата и всички други приложими данни защита или личния живот закони; „ЕИП“ означава Европейското икономическо пространство „Лични данни „означава данните, описани в Споразумението за услуги на администратора на данни и други лични данни, обработени от преработвателя от името на администратора по силата на или във връзка със Споразумението за услуги; „Лични данни нарушение“ означава нарушение на сигурността, водещо до случайно или незаконно унищожаване, загуба, промяна, неразрешено разкриване или достъп до личните данни съхранявани или по друг начин обработени от преработвателя или всяка под-процесор; „Общите договорни клаузи“ означава общите договорни клаузи за трансфера на лични данни на преработватели, установени в трети страни, както са одобрени от Европейската комисия в Решение 2010/87/ЕС, или всеки набор от клаузи одобрени от Европейската комисия, която изменя, заменя или отменя тези; „Под-преработвател“ означава всяко лице, обработващо данните (включително филиал на процесора) назначено от преработвателя да обработва лични данни от името на администратора; „Надзорен орган“ означава (a) независим държавен орган, който е създаден от дадена държава-членка съгласно член 51 GDPR; и (b) всеки подобен регулаторен орган, отговорен за прилагането на законите за защита на данните Обработката на лични данни Фючер Джоб Салюшънс ще обработва само типовете на лични данни, отнасящи се до категориите субекти на данни за целите на Споразумението за услуги с администратора на данни, както и за специфичните цели във всеки отделен случай. Фючър Джоб Салюшънс не обработва, прехвърля, променя, изменя или променят личните данни или разкрива или разрешават разкриването на лични данни на трети лица освен в съответствие с документирани инструкции на администратора (дали в Споразумението за услуги или в противен случай) освен ако обработка се изисква от приложимото право, в която преработвателят е субект, в който случай процесора увеличава до степента, позволена от такъв закон информира администратора на това законово изискване преди обработването на тези лични данни. Сигурност Фючър Джоб Салюшънс ще третира всички лични данни като строго поверителни и ще информира всички неговите служители, агенти, предприемачи и разрешава подизпълнителите, ангажирани в обработката на лични данни към поверителното естество на тези лични данни. Фючър Джоб Салюшънс ще предприемем разумни стъпки за осигуряване на надеждността на всеки служител, агент, изпълнителят и упълномощени под-процесор, който може да има достъп до личните данни, гарантира във всеки случай, че достъпът е ограничен до тези лица или страни, които имат нужда от достъп до съответните лични данни, както е необходимо за целите, посочени в Споразумението за обслужване в контекста на това лице или партия задълженията на преработвателя. Фючър Джоб Салюшънс ще гарантира, че всички такива лица или страни, участващи в обработката на лични данни са обект на: - поверителност предприятия или са под подходящи законово задължение за поверителност; - потребителски удостоверяващи процеси при достъп до личните данни. Фючър Джоб Салюшънс ще прилага подходящи технически и организационни мерки да гарантира ниво на защита на личните данни, подходящи за рисковете, които са представени от обработката, по-специално от случайно или незаконно унищожаване, загуба, промяна, неразрешено оповестяване или достъп до лични данни предавани, съхранявани или по друг начин обработени и предприема всички мерки, изисквани съгласно член 32 GDPR. Фючър Джоб Салюшънс признават, че изискванията за сигурност постоянно се променят и че ефективната защита изисква често оценка и редовно подобрения на мерките за остарели сигурност. Фючър Джоб Салюшънс ще извършва последователна оценка на технически и организационни мерки, прилагани на съществуваща база ще затегнете, допълване и подобряване на тези мерки за поддържане на спазването на законите за защита на данните. Подизпълнение Фючър Джоб Салюшънс не се занимават с всеки под-процесор за обработка личните данни освен с предварително специфични или общи писмено разрешение от администратора В случай на общи писмено разрешение Фючър Джоб Салюшънс информира администратора на предвидените промени относно Добавяне или замяна на други процесори, като по този начин дава на администратора възможност да се противопостави на такива изменения. По отношение на всеки под-изпълнител Фючър Джоб Салюшънс трябва: - да извърши адекватна комплексна проверка на всеки под-процесор, за да гарантира, че тя е в състояние да осигурява ниво на защита на личните данни, включително без ограничение достатъчни гаранции да прилага подходящи технически и организационни мерки в такъв начин, че обработката ще отговаря на изискванията на законите за защита на данните и настоящата добавка - включва условията в договора между процесора и всеки под-процесор, които са същите като тези, определени в настоящата добавка и контролира спазването от него; - доколкото този договор включва прехвърлянето на лични данни извън ЕИП, включват общите договорни клаузи или друг механизъм, както е указано от администратора в договор между процесора и всеки под-процесор за да гарантира адекватна защита на трансферираните лични данни, или друга договореност, контролираща може да одобри като предоставящи адекватна защита по отношение на обработването на лични данни в такава трета страна/и. Права на субекта на данните Фючър Джоб Салюшънс без неоправдано забавяне уведомява администратора ако тя получи молба от субекта под всякакви закони за защита на данни по отношение на личните данни, включително заявки от данни при упражняване на правата в глава III на GDPR и предоставят пълна информация за това искане. Фючър Джоб Салюшънс ще сътрудничат разумно при поискване от администратора да разрешите на контролера да се съобразят с всяко упражняване на права като субект на данни по всички закони за защита на данни по отношение на личните данни и да се съобразят с оценка, запитване, обявлението или разследване под всякакви закони за защита на данните лични данни или Споразумението за услуги, които включват: - предоставянето на цялата информация, разумно искане от администратора в рамките на разумен сроковете, специфицирани от контролиращия орган във всеки случай, включително пълни подробности и копия на жалбата, съобщение или заявка и всякакви лични данни, той притежава в отношение на субекта на данните; - където е приложимо, предоставяне на такава помощ, е основателно поискана от контролиращия орган да позволи на администратора да се съобразяват със съответното искане в рамките на сроковете предвидени от законите за защита на данните; - прилагане на всякакви допълнителни технически и организационни мерки, като може да разумно изисква от контролиращия орган да позволи на администратора да отговорят ефективно на съответните жалби, съобщения или искания. Управление на инциденти В случай на лични данни нарушение, Фючър Джоб Салюшънс ще незабавно и, където е приложимо, не по-късно от 24 часа след като узнал за него, уведомява нарушение на лични данни към контролера, осигуряване на контролера с достатъчно информация, която позволява Контролер да изпълнят всякакви задължения да докладват за лични данни нарушение съгласно законите за защита на данните. Такава нотификация следва като минимум: - описва се естеството на нарушение на лични данни, категориите и броя на субектите на данни съответните and категории и номерата на личните данни записи съответните; - съобщава името и координатите на длъжностното лице за защита на данните на на преработвателя или други съответни контакт от когото може да се получи повече информация; - описание на вероятните последици от нарушение на личните данни; Опишете предприетите или предложени да бъдат предприети за справяне с данни нарушение, включително, при необходимост, мерки за смекчаване на неговите възможните неблагоприятни последици. Фючър Джоб Салюшънс напълно ще сътрудничат с контролер и ще взема такива разумни мерки, като са насочени от контролиращия орган да подпомага при разследването, смекчаване и саниране на всяка лични данни нарушение, за да позволи на администратора да (i) извърши задълбочен разследване в лични данни нарушение, (ii) формулира правилен отговор и да предприемат подходящи по-нататъшни стъпки за нарушение на лични данни с цел да отговарят на изискване съгласно законите за защита на данните. Страните се споразумяват да координират и си сътрудничат добросъвестно върху развитието на съдържанието на свързаните публични изявления или някоя изисква обявления за засегнатите лица. Преработвателят няма да информира трети страни без първо получаване на администратора предварително писмено съгласие, освен ако уведомлението се изисква от закона, в която преработвателят е субект, в който случай, преработвателят се до степента, позволена от такъв закон информира Контролер на това правно изискване, предоставя копие от предложените уведомлението и разгледа всякакви коментари, направени от контролиращия орган преди нотифициране на лични данни за нарушението. Изтриване или връщане на контролер лични данни Фючър Джоб Салюшънс, ще своевременно и във всеки случай в срок от 90 (деветдесет) календарни дни от по-ранната от: (i) прекратяване на обработката на лични данни от преработвателя; или (ii) прекратяването на Споразумението за услуги, по избор на контролер или: - върнете пълно копие на всички лични данни на контролера от сигурен пила пренасям в такъв формат е уведомен от администратора на преработвателя и сигурно изтриете всички други копия на личните данни, обработвани от преработвателя или всяко разрешено под-процесор; или - Сигурен избършете всички копия на личните данни, обработвани от преработвателя или всяко разрешено под-процесор Одити Фючър Джоб Салюшънс ще предоставя на администратора при поискване цялата информация необходима за доказване на съответствие с този кодекс на поведение и законите за защита на данните и позволяват и допринасят за одити, включително инспекции от контролиращия орган или друг одитор с мандат от администратора на всички помещения, където обработката на лични данни се извършва. Фючър Джоб Салюшънс ще позволят контролиращия орган или друг одитор с мандат от администратора по време на нормалното работно време и в разумни предизвестие да инспектират, проверяват и копирайте всички съответни записи, процеси и системи, така че администраторът може да увери, че са били спазени разпоредбите на законите за защита на данните. Международно предаване на данни Фючър Джоб Салюшънс няма да (окончателно или временно) обработва лични данни, нито позволяват всяко разрешено под-процесор да (окончателно или временно) обработва личните данни в страна извън ЕИП без адекватно ниво на защита, освен ако не е разрешен в предварително писмено от администратора.
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If You need a signed agreement CLICK HERE to contact us! This DilogR Data Processing Agreement (“DPA”), that includes the Standard Contractual Clauses adopted by the European Commission, as applicable, reflects the parties’ agreement with respect to the terms governing the Processing of Personal Data under the DilogR Terms of Use (the “Agreement”). This DPA is an amendment to the Agreement and is effective upon its incorporation into the Agreement, which incorporation may be specified in the Agreement, an Order or an executed amendment to the Agreement. Upon its incorporation into the Agreement, the DPA will form a part of the Agreement. Term of this DPA shall follow the term of the Agreement. Terms not otherwise defined herein shall have the meaning as set forth in the Agreement. This Data Processing Addendum (“DPA”) is effective as of the date of Customer’s signature below, and forms part of the written or electronic agreement (the “Agreement”), entered into by and between ……………………………………………………………………, with an address of ……………………………………………….. on behalf of itself as a Data Controller, and any of its Affiliates that qualify as Data Controllers under applicable Data Protection Laws and Regulations, and for which Dilogr Processes Personal Data (collectively, “Customer”) and Dilogr LLC a Delaware corporation, with an address of 43 Rainey Street Suite 3201 Austin TX (“Dilogr”), pursuant to which Customer has obtained subscriptions to Dilogr’s interactive conversion & feedback platform (“Platform”)(to avoid doubt, this DPA is not valid or legally binding if there is no Agreement in place between Customer and Dilogr). The purpose of this DPA is solely to reflect the parties’ agreement with regard to the Processing of Personal Data in accordance with the requirements of applicable Data Protection Laws and Regulations. The terms of the Agreement are incorporated into this Addendum by this reference. Any capitalized term not otherwise defined herein will have the meaning ascribed to that term in the Agreement. In the course of providing the Platform to Customer pursuant to the Agreement, Dilogr may Process Personal Data on behalf of Customer. Dilogr and Customer each agree to comply with the following provisions with respect to any Personal Data submitted by or for Customer to the Platform or collected and Processed by or for Customer through the Platform. “Data Controller” means the entity which determines the purposes and means of the Processing of Personal Data. “Data Processor” means an entity which engages in the Processing of Personal Data on behalf of the Data Controller. “Data Protection Laws and Regulations” means all local, state, national and/or foreign law, treaties, and/or regulations, including laws and regulations of the European Union, the European Economic Area and their member states, applicable to either: (i) Dilogr in its role as service provider Processing data under the Agreement or (ii) Customer and its Affiliates, as the case may be. For the avoidance of doubt, each party is only responsible for the local, state, national and/or foreign law, treaties, and/or regulations applicable to it. “Data Subject” means the individual to whom Personal Data relates. “GDPR” means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). “Personal Data” means any information relating to an identified or identifiable person that has been provided by or for Customer to the Platform or collected and Processed by or for Customer through the Platform. “Processing” means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction. “Fair Use” Fairness generally requires you to be transparent – clear and open with individuals about how their information will be used. Transparency is always important, but especially so in situations where individuals have a choice about whether they wish to enter into a relationship with us. If individuals know at the outset what their information will be used for, they will be able to make an informed decision about whether to enter into a relationship with us. “Standard Contractual Clauses” means the agreement pursuant to the European Commission’s decision of 5 February 2010 on Standard Contractual Clauses for the transfer of personal data to processors established in countries which do not ensure an adequate level of data protection, executed by and between Customer and Dilogr and attached hereto as Attachment 1. “Sub-processor” means any Data Processor engaged by Dilogr. Roles of the Parties. The parties acknowledge and agree that with regard to the Processing of Personal Data, Customer and/or its Affiliates is the Data Controller, Dilogr is a Data Processor and that Dilogr will engage Sub-processors pursuant to the Section 4 requirements set forth in “Sub-processors” below. Customer’s Processing of Personal Data Customer shall, in its use of the Platform, Process Personal Data in accordance with the requirements of Data Protection Laws and Regulations. For the avoidance of doubt, Customer’s instructions for the Processing of Personal Data shall comply with Data Protection Laws and Regulations. Customer shall have sole responsibility for the accuracy, quality, and legality of Personal Data and the means by which Customer acquired Personal Data. Customer shall ensure that the Customer is entitled to transfer the relevant Personal Data to Dilogr so that Dilogr and its Sub-processors may lawfully use, process and transfer the Personal Data in accordance with this DPA and the Agreement on Customer’s and its Affiliates’ behalf. Dilogr’s Processing of Personal Data. Dilogr shall only Process Personal Data on behalf of and in accordance with Customer’s instructions and shall treat Personal Data as Confidential Information. Customer instructs Dilogr to Process Personal Data for the following purposes: (i) Processing in accordance with the Agreement and applicable Order Form, which includes updating the Platform and preventing or addressing service or technical issues; (ii) Processing initiated by Customer’s Users in their use of the Platform; and (iii) Processing to comply with other reasonable instructions provided by Customer (e.g., via email) where such instructions are consistent with the terms of the Agreement. Correction, Blocking and Deletion. To the extent Customer, in its use of the Platform, does not have the ability to correct, amend, block or delete Personal Data, as required by Data Protection Laws and Regulations, Dilogr shall comply with any commercially reasonable request by Customer to facilitate such actions to the extent Dilogr is legally permitted to do so. To the extent legally permitted, Customer shall be responsible for any costs arising from Dilogr’s provision of such assistance. Data Subject Requests. Dilogr shall, to the extent legally permitted, promptly notify Customer if Dilogr receives any requests from a Data Subject to exercise the following Data Subject rights: Access Be Informed Rectification Restriction of Processing, Erasure (“right to be forgotten”) Data Portability Objection to the Processing Right not be subject to an automated individual decision making (each, a “Data Subject Request”). Taking into account the nature of the Processing, Dilogr shall assist Customer by appropriate technical and organizational measures, insofar as this is reasonably possible, for the fulfilment of Customer’s obligation to respond to a Data Subject Request under applicable Data Protection Laws. In addition, to the extent Customer, in its use of the Services, does not have the ability to address a Data Subject Request, Dilogr shall, upon Customer’s request, provide commercially reasonable efforts to assist Customer in responding to such Data Subject Request, to the extent Dilogr is legally permitted to do so and the response to such Data Subject Request is required under applicable Data Protection Laws. To the extent legally permitted, Customer shall be responsible for any costs arising from Dilogr’s provision of such assistance, including any fees associated with provision of additional functionality. Appointment of Sub-processors. Customer acknowledges and agrees that (a) Dilogr’s Affiliates may be retained as Sub-processors and (b) Dilogr and Dilogr’s Affiliates respectively may engage third- party Sub-processors in connection with the provision of the Platform. Liability. Dilogr shall be liable for the acts and omissions of its Sub-processors to the same extent Dilogr would be liable if performing the services of each Sub-processor directly under the terms of this DPA and the Agreement. Dilogr shall maintain a comprehensive information security program that includes administrative, physical and technical safeguards for protection of the security, confidentiality and integrity of Personal Data that are appropriate to: (a) the size, scope and type of Dilogr’s business; (b) the amount of resources available to Dilogr; (c) the type of information that Dilogr will store; and (d) the need for security and confidentiality of such information. Dilogr shall regularly monitor compliance with these safeguards. Application of Standard Contractual Clauses. The Standard Contractual Clauses in Attachment 1 and the additional terms in this Section 6 will apply to the Processing of Personal Data by Dilogr in the course of providing the Platform: The Standard Contractual Clauses apply only to Personal Data that is transferred from the European Economic Area (EEA) to outside the EEA, either directly or via onward transfer, to any country or recipient: (i) not recognized by the European Commission as providing an adequate level of protection for personal data (as described in the EU Data Protection Directive), and (ii) not covered by a suitable framework recognized by the relevant authorities or courts as providing an adequate level of protection for personal data, including but not limited to Binding Corporate Rules for Processors. The Standard Contractual Clauses apply to (i) the legal entity that has executed the Standard Contractual Clauses as a Data Exporter and, (ii) all Affiliates of Customer established within the European Economic Area (EEA) and Switzerland that have purchased Platform on the basis of an Order Form. For the purpose of the Standard Contractual Clauses and this Section 6, the aforementioned entities shall be deemed “Data Exporters”. Objective and Duration. The objective of Processing of Personal Data by Dilogr is the performance of the Platform pursuant to the Agreement during the term of the Agreement. Instructions. This DPA and the Agreement are Data Exporter’s complete and final instructions to Data Importer for the Processing of Personal Data. Any additional or alternate instructions must be agreed upon separately. For the purposes of Clause 5(a) of the Standard Contractual Clauses, the following is deemed an instruction by the Data Exporter to process Personal Data: (a) processing in accordance with the Agreement and applicable Order Form(s); and (b) processing initiated by Customer’s Users in their use of the Platform. Sub-processors. Pursuant to Clause 5(h) of the Standard Contractual Clauses, the Data Exporter acknowledges and expressly agrees that Dilogr’s Affiliates may be retained as Sub-processors; and (b) Dilogr and Dilogr’s Affiliates respectively may engage third-party Sub-processors in connection with the provision of the Platform. Identification of Sub-processors. Data Importer shall make available to Data Exporter the current list of Sub-processors for the Services who process Data Exporter-supplied Personal Data here (“Sub-processor List”). Data Importer shall make available to Data Exporter a mechanism to subscribe to notifications of new sub-processors for the Service, to which Data Exporter shall subscribe, and if Data Exporter subscribes, Data Importer shall provide notification of a new Sub-processor (s) before authorizing any new sub-processor(s) to process Personal Data in connection with the provision of the applicable Services. Objection Right for New Sub-processors. In the event Data Exporter has a reasonable objection to such new sub-processor, Data Exporter may object to Data Importer’s use of a new Sub-processor by notifying Data Importer promptly in writing within ten (10) days after receipt of Data Importer’s notice. Such notice shall explain the reasonable grounds for the objection. Upon receipt of such notice, Data Importer will use reasonable efforts to make available to Data Exporter a change in the Services or recommend a commercially reasonable change to Data Exporter’s configuration or use of the Services to avoid processing of Personal Data by the objected-to new Sub-processor without unreasonably burdening Data Exporter. If Data Importer is unable to make available such change within a reasonable period of time, which shall not exceed sixty (60) days, Data Exporter may terminate the applicable Order Form(s) with respect only to those Services which cannot be provided by Data Importer without the use of the objected-to new Sub-processor by providing written notice to Data Importer. Upon such termination, Data Importer will refund Data Exporter any prepaid fees covering the remainder of the term of such Order Form(s) following the effective date of termination with respect to such terminated Services, without imposing a penalty for such termination on Data Exporter. The parties agree that the copies of the Sub-processor agreements that must be sent by the Data Importer to the Data Exporter pursuant to Clause 5(j) of the Standard Contractual Clauses may have all commercial information, or clauses unrelated to the Standard Contractual Clauses or their equivalent, removed by the Data Importer beforehand, and that such copies will be provided by Data Importer only upon reasonable request by Data Exporter. Audits. The parties agree that the audits described in Clause 5(f), Clause 11 and Clause 12(2) of the Standard Contractual Clauses shall be carried out in accordance with the following specifications: Upon Data Exporter’s request, and subject to the confidentiality obligations set forth in the Agreement or otherwise agreed by the parties, Data Importer shall make available to Data Exporter (or Data Exporter’s independent, third-party auditor that is not a competitor of Dilogr) information regarding Dilogr’s compliance with the obligations set forth in this DPA. Data Exporter may contact Data Importer in accordance with the “Notices” provisions of the Agreement to request an on-site audit of the procedures relevant to the protection of Personal Data, no more than once per calendar year during the term of the Agreement. Data Exporter shall reimburse Data Importer for any time expended for any such on-site audit at Dilogr’s then-current professional services rates, which shall be made available to Data Exporter upon request. Before the commencement of any such on-site audit, Data Exporter and Data Importer shall mutually agree upon the scope, timing, and duration of the audit in addition to the reimbursement rate for which Data Exporter shall be responsible. All reimbursement rates shall be reasonable, taking into account the resources expended by Data Importer. Data Exporter shall promptly notify Data Importer with information regarding any non-compliance discovered during the course of an audit. Certification of Deletion. The parties agree that the certification of deletion of Personal Data that is described in Clause 12(1) shall be provided by the Data Importer to the Data Exporter only upon Data Exporter’s request. Conflict. In the event of any conflict or inconsistency between this DPA and the Standard Contractual Clauses in Attachment 1, the Standard Contractual Clauses shall prevail. GDPR With effect from 25 May 2018, Dilogr will Process Personal Data in accordance with the GDPR requirements directly applicable to Dilogr’s provisioning of the Services. Data Protection Impact Assessment: Upon Data Exporter’s request, Data Importer shall provide Data Exporter with reasonable cooperation and assistance needed to fulfil Data Exporter’s obligation under the GDPR to carry out a data protection impact assessment related to Data Exporter’s use of the Services, to the extent Data Exporter does not otherwise have access to the relevant information, and to the extent such information is available to Data Importer. Data Importer shall provide reasonable assistance to Data Exporter in the cooperation or prior consultation with the Supervisory Authority, to the extent required under the GDPR. The terms of this DPA will end simultaneously and automatically with the termination of the Agreement, provided however any obligation imposed on Dilogr under this DPA in relation to the Processing of Personal Data shall survive any termination or expiration of the Agreement. This DPA is part of and subject to the terms of the Agreement. Customer’s remedies (including those of its Affiliates) with respect to any breach by Dilogr of the terms of this DPA will be subject to any aggregate limitation of liability that applies to the Customer under the Agreement. With regard to the subject matter of this DPA, in the event of inconsistencies between the provisions of this DPA and the Agreement, the provisions of this DPA shall prevail with regard to the parties’ data protection obligations. IN WITNESS WHEREOF, the parties’ authorized signatories have duly executed this Agreement: Date: EUROPEAN COMMISSION DIRECTORATE-GENERAL JUSTICE Directorate C: Fundamental rights and Union citizenship Unit C.3: Data protection Commission Decision C(2010)593 Standard Contractual Clauses (processors) For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection Name of the data exporting organisation: Address: Tel.:…………………………………………; fax: ……………………………; e-mail:……………………………. Other information needed to identify the organisation: None …………………………………………………………… (the data exporter) And Name of the data importing organisation: DILOGR LLC Address: 43 Rainey Street Suite 3201 Austin, TX 78701 e-mail: support@dilogr.com , Tel: +1 (512) 551-3552 Other information needed to identify the organisation: None ………………………………………………………………… (the data importer) each a “party”; together “the parties”, HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1. Clause 1 Definitions For the purposes of the Clauses: (a) ‘personal data’, ‘special categories of data’, ‘process/processing’, ‘controller’, ‘processor’, ‘data subject’ and ‘supervisory authority’ shall have the same meaning as in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data1; (b) ‘the data exporter’ means the controller who transfers the personal data; (c) ‘the data importer’ means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country’s system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC; (d) ‘the subprocessor’ means any processor engaged by the data importer or by any other subprocessor of the data importer who agrees to receive from the data importer or from any other subprocessor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract; (e) ‘the applicable data protection law’ means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the data exporter is established; (f) ‘technical and organisational security measures’ means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing. Clause 2 Details of the transfer The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses. 1 Parties may reproduce definitions and meanings contained in Directive 95/46/EC within this Clause if they considered it better for the contract to stand alone. Clause 3 Third-beneficiary clause The data subject can enforce against the data exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party beneficiary. The data subject can enforce against the data importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the data exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. The data subject can enforce against the subprocessor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses. The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law. Clause 4 Obligations of the data exporter The data exporter agrees and warrants: (a) that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State; (b) that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter’s behalf and in accordance with the applicable data protection law and the Clauses; (c) that the data importer will provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract; (d) that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation; (e) that it will ensure compliance with the security measures; (f) that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC; (g) to forward any notification received from the data importer or any subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension; (h) to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information; (i) that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a subprocessor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under the Clauses; and (j) that it will ensure compliance with Clause 4(a) to (i). Clause 5 Obligations of the data importer2 The data importer agrees and warrants: 2 Mandatory requirements of the national legislation applicable to the data importer which do not go beyond what is necessary in a democratic society on the basis of one of the interests listed in Article 13(1) of Directive 95/46/EC, that is, if they constitute a necessary measure to safeguard national security, defence, public security, the prevention, investigation, detection and prosecution of criminal offences or of breaches of ethics for the regulated professions, an important economic or financial interest of the State or the protection of the data subject or the rights and freedoms of others, are not in contradiction with the standard contractual clauses. Some examples of such mandatory requirements which do not go beyond what is necessary in a democratic society are, inter alia, internationally recognised sanctions, tax-reporting requirements or anti-money-laundering reporting requirements. (a) to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract; (b) that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract; (c) that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred; (d) that it will promptly notify the data exporter about: (i) any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation, (ii) any accidental or unauthorised access, and (iii) any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so; (e) to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred; (f) at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority; (g) to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter; (h) that, in the event of subprocessing, it has previously informed the data exporter and obtained its prior written consent; (i) that the processing services by the subprocessor will be carried out in accordance with Clause 11; (j) to send promptly a copy of any subprocessor agreement it concludes under the Clauses to the data exporter. Clause 6 Liability The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or subprocessor is entitled to receive compensation from the data exporter for the damage suffered. If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his subprocessor of any of their obligations referred to in Clause 3 or in Clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity. The data importer may not rely on a breach by a subprocessor of its obligations in order to avoid its own liabilities. If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the subprocessor of any of their obligations referred to in Clause 3 or in Clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the subprocessor agrees that the data subject may issue a claim against the data subprocessor with regard to its own processing operations under the Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the subprocessor shall be limited to its own processing operations under the Clauses. Clause 7 Mediation and jurisdiction The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data subject: (a) to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority; (b) to refer the dispute to the courts in the Member State in which the data exporter is established. The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law. Clause 8 Cooperation with supervisory authorities The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law. The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any subprocessor, which has the same scope and is subject to the same conditions as would apply to an audit of the data exporter under the applicable data protection law. The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any subprocessor preventing the conduct of an audit of the data importer, or any subprocessor, pursuant to paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in Clause 5 (b). Clause 9 Governing Law The Clauses shall be governed by the law of the Member State in which the data exporter is established. Clause 10 Variation of the contract The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause. Clause 11 Subprocessing The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the subprocessor which imposes the same obligations on the subprocessor as are imposed on the data importer under the Clauses3. Where the subprocessor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the subprocessor’s obligations under such agreement. The prior written contract between the data importer and the subprocessor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the data subject is not able to bring the claim for compensation referred to in paragraph 1 of Clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses. The provisions relating to data protection aspects for subprocessing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the data exporter is established. The data exporter shall keep a list of subprocessing agreements concluded under the Clauses and notified by the data importer pursuant to Clause 5 (j), which shall be updated at least once a year. The list shall be available to the data exporter’s data protection supervisory authority. Clause 12 Obligation after the termination of personal data processing services The parties agree that on the termination of the provision of data processing services, the data importer and the subprocessor shall, at the choice of the data exporter, return all the personal data transferred and the copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so, unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the 3 This requirement may be satisfied by the subprocessor co-signing the contract entered into between the data exporter and the data importer under this Decision. personal data transferred and will not actively process the personal data transferred anymore. The data importer and the subprocessor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data processing facilities for an audit of the measures referred to in paragraph 1. On behalf of the data exporter: Name (written out in full): Position: Address: Other information necessary in order for the contract to be binding (if any): Signature………………………………………. (stamp of organisation) On behalf of the data importer: Name (written out in full): Gary Spirer Position: CEO Address: 43 Rainey Street Suite 3201 Austin, TX 78701 USA Other information necessary in order for the contract to be binding (if any): Signature………………………………………. (stamp of organisation) APPENDIX 1 TO THE STANDARD CONTRACTUAL CLAUSES This Appendix forms part of the Clauses and must be completed and signed by the parties. The Member States may complete or specify, according to their national procedures, any additional necessary information to be contained in this Appendix. Data exporter The data exporter is (please specify briefly your activities relevant to the transfer): The data exporter is the legal entity that has executed the Standard Contractual Clauses as a data exporter, which has purchased Services from data importer pursuant to the Agreement. Data importer The data importer is (please specify briefly activities relevant to the transfer): The data importer is the legal entity that has executed the Standard Contractual Clauses as a data importer, which processes personal data upon the instruction of the data exporter in accordance with the terms of the Agreement. Data subjects The personal data transferred concern the following categories of data subjects (please specify): The data exporter may submit personal data to the data importer’s Platform to the extent determined and controlled by the data exporter, which shall be limited to personal data relating to the following categories of data subjects: Employees, agents, advisors, contractors and freelancers of the data exporter who are Users of the Platform (who are natural persons) Categories of data The personal data transferred concern the following categories of data (please specify): The data exporter may submit personal data to the data importer’s Platform to the extent determined and controlled by the data exporter, which shall be limited to User names, contact information, title, e-mail address, IP address, and likeness. Special categories of data (if appropriate) The personal data transferred concern the following special categories of data (please specify): None. Processing operations The personal data transferred will be subject to the following basic processing activities (please specify): The objective of Processing of personal data by the data importer is the performance of the Services pursuant to the Agreement in place between the data exporter and the data importer. DATA EXPORTER Name:……………………………… Authorised Signature …………………… DATA IMPORTER Name: Gary Spirer Authorised Signature …………………… Modified May 22 2018