http___www.per.gov.ie_ga_quality-customer-service-2__1.xml
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External Customers The Department has a relatively small client base in comparison to other Departments. The Department has a wide range of external customers and is committed to providing a quality service to meet their individual needs. The Department’s external customers comprise: - The General Public: This includes members of the public who may or may not have previously contacted the Department of Public Expenditure and Reform but are interested in knowing that if they ever need to they will be treated in a fair and equitable manner. - Public representatives and members of the Oireachtas. - Other Government Departments/Offices and officials of EU Institutions. - A wide range of stakeholders from outside the public service including employers, trade unions and other representative bodies, community and voluntary groups. Customer Service The Corporate Support Unit is responsible for strengthening the overall quality of the service the department as a whole provides to the public. The Corporate Support Unit can be contacted at CSU@per.gov.ie or by post at: Corporate Support Unit, Room 1.24, Department of Public Expenditure & Reform, Merrion Street, Dublin 2. The department’s Customer Action Plan 2014-2016 details our commitments and service standards and how they will be delivered and evaluated by over the period 2014 – 2016. Our Customer Charter covers the same period, 2014 – 2016, and describes the levels of service each customer is entitled to expect when dealing with the department. The Charter provides information on service standards, including through the Irish language, customer input, complaints procedures, and freedom of information as well as contact details for key areas of the Department. Links to the Customer Action Plan and Customer Charter (also available in Irish) are available here: http://www.per.gov.ie/en/quality-customer-service-2/
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Seirbhís Ardchaighdeáin do Chustaiméirí Is réimse tosaíochta don Roinn Caiteachais Phoiblí agus Athchóirithe é seachadadh seirbhíse ardchaighdeáin éifeachtaí do chustaiméirí agus is cuid lárnach é dár Ráiteas Straitéise foriomlán agus straitéisí na Rannán aonair laistigh den Roinn. Is í aidhm an Plean Gnímh seo do Chustaiméirí 2014-2016, agus don Chairt Chustaiméára atá ag dul leis, a leagan amach i dtéarmaí atá soiléir agus gan débhrí, an chaoi a bhfuil sé i gceist agann a chinntiú gur féidir linn leanúint orainn ag soláthar an leibhéal seirbhíse is airde agus is féidir dár gcustaiméirí uile thar an tréimhse 2014 – 2016. Déanann sé cur síos ar ár dtiomantas do sholáthar agus do sheachadadh seirbhíse do chustaiméirí agus ar an gcaoi a ndéanfar ár bhfeidhmíócht ina leith seo a thomhas agus a mheasúnú, á chinntiú go bhfuil an Roinn éifeachtach agus aghaidh á tabhairt aici ar a misean chun fónamh d’ár dtír, dá pobal, agus don Rialtas, trí chaiteachas poiblí spriocdhírithe agus dea-bhainistithe a sheachadadh, a chuirfear ar fáil ag seirbhísí poiblí nuachóirithe, a bheidh éifeachtach agus freagrach. Nósanna Imeachta Gearán do Chustaiméirí Má bhíonn tú míshásta leis an tseirbhís atá faighte agat agus mura féidir an saincheist a shocrú chun do shástachta leis an mball foirne nó leis an rannóg a raibh tú ag plé leo, féadfaidh tú gearán foirmiúil a dhéanamh leis an oifigeach Seirbhíse Custaiméara Ardchaighdeáin (féach na sonraí teagmhála thíos). Déileálfaidh an t-oifigeach Seirbhíse Custaiméara Ardchaighdeáin le do ghearán go cóir, go ceart agus go neamhchlaon. Tá an rogha ag custaiméirí nach mbíonn sásta le toradh fiosraithe ag an Oifigeach Seirbhíse Custaiméara achomharc a dhéanamh le hoifigeach sinsearach. Má bhíonn an cheist fós gan réiteach tá an ceart agat tuilleadh achomhairc a dhéanamh le hOifig an Ombudsman. Plean Gnímh do Chustaiméirí 2014-2016