https___about.rte.ie_ie_seirbhisi-rochtana-rte__1.xml
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RTÉ is committed to the provision of Access Services across a range of content and genres. RTÉ is regulated in its delivery of Access Services by The Broadcasting Authority of Ireland (BAI). Click here for BAI’s Access Rules 2019. The Broadcasting Act 2009 makes a number of provisions in respect of rules to be made by the Broadcasting Authority of Ireland (BAI) to promote the understanding and enjoyment of programmes by persons who are deaf or hard of hearing, persons who are blind or partially sighted and persons who are hard of hearing and are partially sighted. Ensuring the quality of our Access Services is hugely important to RTÉ. As part of his role as point of contact for representative groups and overseeing RTÉ’s policy and strategy for Access Services, RTÉ’s Head of Access, Kevin Burns convenes an annual meeting with a number of representative groups which is supported by a number of off site visits and feedback sessions around key issues. RTÉ provides Access Services in the following ways: - Subtitles - Audio Description - Irish Sign Language (ISL) If you have any feedback regarding accessing subtitles, audio description or Irish Sign Language (ISL) on RTÉ One, RTÉ Two, RTÉ One + One, RTÉjr, RTÉ News Now, then you can contact RTÉ Access Services on accessfeedback@rte.ie Subtitles Subtitling provides a transcript of a programme soundtrack. Subtitles normally appear at the bottom of the screen, in time with the programme. For some programmes such as sport, subtitles may appear at the top of screen so as not to obscure the score. RTÉ offers an unrivalled subtitling service to Irish audiences, with approximately 95% of programmes on RTÉ One and RTÉ2 subtitled during peak hours. Subtitles can be selected as an option on your device. On RTÉ Player, closed caption subtitles are available on most of the content broadcast on RTÉ One and RTÉ2, and on many of our Box Sets and exclusive series. You can enable captions by default in your preferences if you’re signed in to RTÉ ID. You can also activate it on an episode-by-episode basis without signing in to RTÉ ID, by selecting the ‘Speech’ icon in the video player. Where you view RTÉ Content In some instances the same programme can have a different standard of subtitling depending on the platform provider. With this in mind, the BAI has developed a pilot programme with broadcasters and platform providers to share information about user experience of subtitling which can be recorded and forwarded to the provider in the best position to resolve them. RTÉ content can be viewed through a number platforms which are all regulated by the BAI; these include Sky, Virgin, Saorview and Eir. If you have specific feedback about a programme on the channels listed above in the BAI Access Rules, fill out this form giving details of which channel the programme was on, how you viewed the programme and through which provider, for example on Virgin, Sky, Eir, Vodafone or Saorview. The form will require some personal information to allow the broadcaster contact the viewer for further information. In line with GDPR requirements, this information will only be used for this complaint and will be deleted afterwards. Audio Description RTÉ provides Audio Description for blind and visually impaired viewers. The Audio Description (AD) track provides additional dialogue where gaps occur in the programme dialogue. AD explains what is happening on screen, by describing scene changes, gestures, facial expressions, actions, etc. On RTÉ Player, AD is available on some titles as an alternative audio track option. You can also activate it on an episode-by-episode basis without signing in to RTÉ ID, by selecting the ‘Speech’ icon in the video player. Irish Sign Language Irish Sign Language (ISL) is the indigenous language of the deaf community in Ireland. The Irish Sign Language Act was signed into law by President Michael D. Higgins on 24th December, 2017. Signing is presented either through the use of an interpreter within the programme or through the use of an interpreter superimposed in the corner of the screen. RTÉ provides ISL service across a range of genres. RTÉ has a dedicated ISL sign zone on RTÉ2 on Tuesdays (between 3.5 – 4 hours) as well as the existing sign zone on RTÉ One on Wednesdays. There has also been an increase in ISL output for young people, with new Irish Children’s series Wild Kids and Drop Dead Weird, on RTÉ Junior and RTÉ2. This means that ISL is now available on RTÉ One and RTÉ2 every day. RTÉ Player hosts a range of ISL titles. These feature an on-screen signer. To enable this functionality, you need to be signed in to your RTÉ ID. Once signed in, go to your user preferences and select – Settings > Irish Sign Language. You contact the RTÉ Player team with any further queries through our Help section here. For general queries about access to RTÉ’s services, please contact RTÉ’s Information Office on (01) 2083434 or at info@rte.ie.
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Tá RTÉ tiomanta i leith Seirbhísí Rochtana a sholáthar maidir le gach cineál ábhair agus seánra. Maidir le soláthar Seirbhísí Rochtana, tagann RTÉ faoi rialú ag Údarás Craolacháin na hÉireann (BAI). Cliceáil anseo chun teacht ar Rialacha Rochtana BAI 2019. Tá roinnt forálacha ann san Acht Craolacháin 2009 i leith rialacha atá le déanamh ag Údarás Craolacháin na hÉireann (BAI) chun tuiscint agus taitneamh i leith clár a chur chun cinn i measc daoine atá bodhar nó a bhfuil deacrachtaí éisteachta orthu, i measc daoine atá dall nó a bhfuil lagú radhairc orthu agus i measc daoine a bhfuil deacrachtaí éisteachta orthu agus a bhfuil lagú radhairc orthu. Leagann RTÉ béim mhór ar an tábhacht a bhaineann le cáilíocht ár Seirbhísí Rochtana a áirithiú. Mar chuid dá ról mar phointe teagmhála le haghaidh grúpaí ionadaíocha agus dá ról maidir le formhaoirseacht a dhéanamh ar bheartas agus ar straitéis RTÉ maidir le seirbhísí rochtana, tionólann Ceann Rochtana RTÉ, Kevin Burns, cruinniú bliantúil le roinnt grúpaí ionadaíocha agus, chun tacú leis sin, reáchtáiltear cuairteanna ar áitribh na ngrúpaí sin agus seoltar seisiúin aiseolais maidir le saincheisteanna tábhachtacha. Soláthraíonn RTÉ Seirbhísí Rochtana ar na modhanna seo a leanas: · Fotheidil · Tráchtaireacht Fuaime · Teanga Chomharthaíochta na hÉireann (ISL) Fotheidil Soláthraíonn fotheidil trascríbhinn d’fhuaimrian cláir. De ghnáth, bíonn na fotheidil le feiceáil ag bun an scáileáin i gcomhthráth leis an gclár. I gcás cláir áirithe, amhail cláir spóirt, d’fhéadfadh fotheidil a bheith le feiceáil ag barr an scáileáin le nach gceilfear an scór. Maidir leis an tseirbhís fotheidlíochta a sholáthraíonn RTÉ don lucht féachana in Éirinn, níl a shárú le fáil agus bíonn fotheidil le fáil i dtuairim is 95% de chláir ar RTÉ One agus ar RTÉ2 le linn buaicthráthanna craolacháin. Is féidir fotheidil a roghnú le go mbeidh siad le feiceáil ar an bhfeiste atá agat. Ar Sheinnteoir RTÉ, tá fotheidil fortheideal dúnta ar fáil ar an gcuid is mó den ábhar a chraoltar ar RTÉ One agus ar RTÉ2 agus ar chuid mhór dár mBoscraí agus dár sraitheanna eisiacha. Is féidir leat fortheidil dhúnta a chumasú go huathoibríoch tríd an rogha a sin a shocrú má tá tú sínithe isteach in RTÉ ID. Is féidir leat é a ghníomhachtú freisin ar bhonn ‘eipeasóid go heipeasóid’ gan síniú isteach in RTÉ ID tríd an deilbhín ‘Speech’ a roghnú sa seinnteoir físeán. Is féidir aon saincheisteanna nó aon fhiosruithe faoi fhotheidil a chur le ríomhphost chuig subtitles@rte.ie. Tráchtaireacht Fuaime Cuireann RTÉ Tráchtaireacht Fuaime ar fáil do dhaoine sa lucht féachana atá dall nó a bhfuil lagú radhairc orthu. Soláthraíonn an rian Tráchtaireachta Fuaime (AD) caint bhreise i gcás ina mbíonn bearnaí ann sa chaint sa chlár. Míníonn AD cad atá ag tarlú ar an scáileán trí chur síos a dhéanamh ar athruithe radhairc, ar ghothaí gnúise, ar ghníomhartha etc. Ar an RTÉ Player, tá AD ar fáil ar roinnt teideal mar rogha eile ar an gclosrian. Is féidir leat é a ghníomhachtú freisin ar bhonn ‘eipeasóid go heipeasóid’ gan síniú isteach in RTÉ ID tríd an deilbhín ‘Speech’ a roghnú sa seinnteoir físeán. Teanga Chomharthaíochta na hÉireann (ISL) Is í Teanga Chomharthaíochta na hÉireann (ISL) teanga dhúchais an phobail bhodhair in Éirinn. Shínigh an tUachtarán Micheál D. Ó hUigínn an tAcht um Theanga Chomharthaíochta na hÉireann 2017 ina dhlí ar an 24 Nollaig 2017. Déantar an chomharthaíocht trí úsáid a bhaint as teangaire laistigh den chlár nó trí úsáid a bhaint as teangaire agus é/í forshuite i gcoirnéal an scáileáin. Soláthraíonn RTÉ seirbhís ISL thar raon seánraí. Bíonn sainchrios comharthaíochta ISL ag RTÉ ar RTÉ2 ar an Máirt (idir 3.5 agus 4 huaire an chloig) agus, chomh maith leis sin, bíonn an crios comharthaíochta ann ar RTÉ One ar an gCéadaoin. Ina theannta sin tá méadú tagtha ar an aschur ISL do dhaoine óga mar gheall ar na sraitheanna nua do Leanaí na hÉireann, is é sin, Wildkids agus Drop Dead Weird, ar RTÉ Junior agus ar RTÉ2. Ciallaíonn sé sin go bhfuil ISL ar fáil ar RTÉ a hAon agus ar RTÉ2 gach lá. Óstálann an RTÉ Player raon teideal ISL. Bíonn comharthóir le feiceáil ar an scáileán mar chuid den ábhar sin. Chun an fheidhmiúlacht sin a chumasú is gá duit a bheith sínithe isteach i do RTÉ ID. Tar éis síniú isteach, téigh chuig do roghanna úsáideora agus roghnaigh – Settings > Irish Sign Language. Má bhíonn aon fhiosruithe eile agat is ceart teagmháil a dhéanamh le foireann an RTÉ Player trínár Rannóg cabhrach anseo. I gcás ina bhfuil fiosruithe ginearálta agat faoi sheirbhísí RTÉ déan teagmháil, le do thoil, le hOifig Faisnéise RTÉ ar (01) 2083434 nó ag info@rte.ie.