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The Public Services Card (PSC) is precisely that, a card for accessing public services. It helps customers access a range of public services easily. The user’s identity is fully authenticated when it is issued so they do not have to give the same information to multiple organisations. It was first introduced in 2011 and was initially rolled out to people getting social welfare payments. It is now being rolled out to other public services. The PSC is currently a requirement for the following; - Access to Social Welfare Services (including Child Benefit and Treatment Benefits) - First time adult passport applicants in the state - Replacement of lost, stolen or damaged passports issued prior to January 2005, where the person is resident in the State. - Citizenship applications - Driver Theory Test Applicants - Access to high value or personal online public services, e.g. Social Welfare and Revenue services, via MyGovId, the mechanism for accessing public services online. The Department of Social Protection makes it clear to customers in receipt of social welfare payments that they do need to register to SAFE 2 to access, or continue to access, a social welfare entitlement. Customers in receipt of a social welfare entitlement are written to and invited to make an appointment to complete the SAFE 2 registration process -which results in them being issued with a Public Services Card. The process takes about 15 minutes to complete, once all required documents are presented. The Department also issues reminder letters to customers, if required. The majority of our customers accept the importance of, and need for the robust SAFE 2 identity verification process when in receipt of a social welfare entitlement and c2.77m Public Services Cards have been issued to date. The decision to suspend or stop a payment is never made lightly. However, where a customer does not “satisfy the Minister in relation to identity” as per the legislative requirements outlined below, a payment can be stopped or suspended. Legislative Basis for disqualification from receipt of benefit where identity is not authenticated In 2005, the Government approved a rules based standard for establishing and authenticating an individual’s identity for the purposes of access to public services. This standard is known as the Standard Authentication Framework environment – or SAFE. A Public Services Card (PSC) is issued to an individual who has successfully completed a registration process to a substantial level of assurance – this is known as SAFE 2. In the case of the Department of Social Protection’s own services, the legislation governing the validation of identity for access to these is contained in the Social Welfare Consolidation Act 2005, as amended, viz. - Section 247C(1) of the Act provides that the Minister may require any person receiving a benefit to satisfy the Minister as to his or her identity; - Section 247C(2) of the Act specifies the consequences of failure to satisfy the Minister in relation to identity as required, specifically that a person shall be disqualified from receiving a benefit; - Section 247C(3) of the Act specifies the manner in which the Minister may be so satisfied; in effect, this Section describes the process for registering a person’s identity - this is the SAFE 2 Process. In other words, this legislation requires a person to satisfy the Minister as to their identity and allows disqualification from receipt of a benefit in the event that it is not done. It is not possible for a person to satisfy the Minister as to his or her identity without being SAFE 2 registered. Legislative basis for usage of PSC by other public bodies The legislation governing the production of the PSC and its usage by other public bodies is set out at Section 263 of the Social Welfare Consolidation Act 2005. Section 263 also sets out how it is an offence for bodies not specified in the legislation to seek or use the PSC. As an Garda Síochána is not a specified body in the legislation (except in respect of its own members), it would therefore be an offence for a Garda to ask someone to present a PSC Is a Public Services Card a national Identity Card? The Public Service Card is a card for accessing public services only. It is a token which proves that a person has had their identity verified to a substantial level of assurance in accordance with the SAFE 2 standard. It is governed in that context by legislative provisions in the Social Welfare Consolidation Act 2005 (as amended), which limit its usage. The Public Services Card does not have any of the typical characteristics of a national identity card in that - You are not required by law to register for a Public Services Card. It is not compulsory or mandatory for individuals to hold or carry a Public Services Card. There is no law in Ireland requiring a person to carry any form of ID card (other than a driving licence when driving). - You are not required by law to provide it to a member of the police force at their request. An Garda Síochána is specifically precluded from requesting an individual to produce a PSC as proof of identity. This deliberate exclusion is a clear signal as to the purpose of the PSC. - Bodies not specified in the legislation in either the public or private sector may not request the PSC or may not be required to use it in any transactions. The Public Services Card is exactly that – a card is designed for the purpose of safely, securely and efficiently providing public services. PSC and Data Protection The design of the card was discussed with the Office of Data Protection Commissioner which, in its Annual Report of 2010, advised that “The Public Services Card will include a photograph, signature and electronic chip, as well as featuring the PPSN of the individual on the back of the card. The incremental nature of the rollout of the Public Services Card is welcome as is the active engagement of the Department of Social Protection with all stakeholders including our Office to try to ensure that all relevant issues are addressed. It has already completely taken on board a number of points which we have made, which I very much welcome. The personal information on the card is deliberately restricted to avoid misrepresentation or identity fraud in circumstances where the card has been lost or stolen. Lost or stolen cards are replaced without charge. PSC and Security Given the value of a Public Services Card, its design includes a number of advanced physical and technical security features that meet the highest international standards of data security. Importantly, all data contained on the PSC chip is encrypted. Only paired card readers specifically programmed to accept Public Services Cards can read the encrypted personal data which is held on the card. Free Travel Variant of the Public Services Card Free Travel customers include those over 66 years of age, and customers in receipt of Disability Allowance, Blind pension, Invalidity payments, Carers payments and those participating in the “Make Work Pay” scheme who can retain their free travel entitlement for a period of five years after they return to work”. The Free Travel variant of the PSC holds a separate contactless chip which allows it to interact with the Integrated Ticketing System operated by the National Transport Authority. No personal information on a customer is made available to any transport operator either inside or outside of the jurisdiction when the PSC is used to interact with the ticketing system. Have the Public Been informed about this ? The Department has always been open about its plans to invite all customers in receipt of social welfare payments to register to SAFE 2. The Department has also produced explainer videos in both English and Irish relating to the PSC card and it use; these are available on the Departments website. www.welfare.ie/psc The legislation underpinning the Department’s application of the SAFE registration process and use of the PSC has been published and debated in the Oireachtas. Since the launch of the PSC in 2011, the Department has answered a considerable amount of questions both in the Dáil and in the Irish media. ENDS Department of Social Protection 25th August 2017
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Réamhrá Cabhraíonn an Cárta Seirbhísí Poiblí (CSP) leat chun rochtain a fháil ar réimse seirbhísí poiblí gan stró. Déantar d’aitheantas a fhíordheimhniú go hiomlán nuair a eisítear an cárta duit, mar sin, ní gá duit an fhaisnéis chéanna a thabhairt do roinnt eagraíochtaí. Is gnách go n-eisítear Cárta Seirbhísí Poiblí nuair a sanntar uimhir PSP duit. Má dhéanann tú iarratas ar an gcárta, nó má tá íocaíocht leasa shóisialaigh á fáil agat faoi láthair (Sochar Linbh san áireamh), iarrfar ort clárú do do Chárta Seirbhísí Poiblí. Ta sé á chur i bhfeidhm chun leas a bhaint as seirbhísí poiblí eile anois. Mar shampla is gá do gach iarratasóir pas céaduaire atá níos sine ná 18 mbliana d’aois agus a bhfuil cónaí orthu in Éirinn Cárta Seirbhísí Poiblí a bheith acu. Baineann an riachtanas seo freisin le líon beag aosach ar eisíodh a bpas deireanach roimh 1 Eanáir 2005 agus ar tuairíscaíodh é caillte, goidthe nó go raibh dochar déanta dó. Ní mór Cárta Seirbhísí Poiblí a bheith ag gach iarratasóir ar Theastas Eadóirseachta atá 18 mbliana d’aois nó níos sine a bhfuil cónaí orthú sa stáit. Ó Mheitheamh 2017 i leith, teastaíonn Cárta Seirbhísí Poiblí chun an tástáil teoirice tiomána a dhéanamh. Mura bhfuil Cárta Seirbhísí Poiblí agat go fóill, féadfaidh tú coinne a dhéanamh chun ceann a fháil trí chlárú le MyWelfare.ie chun coinne a dhéanamh ar líne nó trí chuairt a thabhairt ar d'Ionad Intreo nó d'Oifig Bhrainse Leasa Shóisialaigh (féach thíos). Cén fhaisnéís a nochtar sa chárta seo? Is ar thosach an chárta a fhaightear d’ainm, do ghrianghraf agus do shíniú duine, i dteannta le dáta éagtha an chárta. Is ar chúl an chárta a fhaightear d’uimhir PSP agus uimhir chárta. Is ann freisin a fhaightear stiall mhaighnéadach chun íocaíochtaí leasa shóisialaigh a chumasú ar nós pinsean lena mbailiú ag oifigí an phoist. Má tá tú i dteideal saorthaistil is amhlaidh a nochtar sa chárta freisin an fhaisnéis sin sa choirnéal ag barr na láimhe clé. Má tá FT-P scríofa ar an gcárta is amhlaidh atá an sealbhóir i dteideal pearsanta chun saorthaistil. Má tá FT+S scríofa ar an gcárta is féidir leis an sealbhóir taisteal lena c(h)éile, a c(h)omhpháirtí nó lena c(h)omhchónaitheoir. Má tá FT+C scríofa ar an gcárta is féidir leis an sealbhóir compánach (os cionn 16 bliain) a thabhairt leis/léí saor in aisce. Clárú le haghaidh Cárta Seirbhísí Poiblí Tugtar clárú SAFE (Timpeallacht Creatlaí i gcomhair Fíordheimhniú Caighdeáin) ar chlárú duine ar dhuine le haghaidh Cárta Seirbhísí Poiblí. Má rinne tú iarratas ar íocaíocht leasa shóisialaigh (íocaíochtaí cuardaitheora poist agus Teaghlach Aontuismitheora faoi láthair), gheobhaidh tú litir le do choinne cláraithe SAFE. Glacann clárú SAFE thart ar 15 nóiméad lena chríochnú agus is gnách go mbíonn sé ar siúl i d'Ionad Intreo nó d'Oifig Bhrainse Leasa Shóisialaigh. Tá sé tábhachtach go bhfreastalaíonn tú ar do choinne. Cabhróidh sé chun aon deacracht fhéideartha a sheachaint maidir le rochtain a fháil ar íocaíochtaí leasa shóisialaigh amach anseo. Le linn na coinne seo, glacfar do ghrianghraf agus cuirfear i dtaifead do shíniú do do Chárta Seirbhísí Poiblí nua, a chuirfear sa phost chuig do sheoladh baile. Ina theannta sin, iarrfar ort freagraí a thabhairt ar roinnt ceisteanna slándála. Ní mór duit roinnt cáipéisí a thabhairt leat chuig do choinne le d’aitheantas agus do sheoladh a chruthú. Ba cheart duit litir dheimhnithe an choinne a thabhairt leat freisin, agus do ghuthán póca má bhíonn ceann agat. Ciallaíonn guthán póca gur féidir leis an an roinn d’uimhir a dhearbhú. Beidh dearbhú gutháin ag teastáil chun rochtain a fháil ar sheirbhísí poiblí ar-líne. Caitheann tú d’aitheantas a chruthú chun íocaíocht nó sochar leasa shóisialaigh a fháil. Meastar gur fhíordheimhnigh tú d’aitheantas má chomhlíonann tú leis an bpróiseas clárúcháin SAF nuair a iarrtar amhlaidh. Mura gcomhlíonann tú leis an bpróiseas clárúcháin SAFE is féidir d’íocaíochtaí leasa shóisialaigh (lena n-áirítear Sochar Linbh) agus/nó do theidlíochtaí leasa shóisialaigh (ar nó an tSaorthaistil) a chur ar fionraí. Cáipéisí atá le tabhairt leat chuig do choinne chláraithe SAFE 1.Fianaise féiniúlachta: *Más saoránach Éireannach tú agus mura bhfuil pas ná ceadúnas tiomána agat mar mheán aitheantais, d'fhéadfaí Cárta Seirbhísí Poiblí a eisiúint duit fós. D'fhéadfaí eolais breise gur féidir é a dheimhniú chun d'aitheantas a dhearbhú a bhailiú ag d'agallamh coinne. Tá tuilleadh eolais maidir le hAitheantas Seirbhíse Poiblí ar Welfare.ie Fianaise i leith seolta (tá ar gach duine é seo a sholáthar, más saoránach Éireannach, AE nó neamhAE iad): Caitheann tú fianaise i leith do sheolta a thaispeáint. Is féidir leat leas a bhaint as aon cheann de na cáipéisí seo a leanas chuige sin (caithfear do chéadainm agus do sheoladh bheith air): - Bille fóntais an teaghlaigh - Litir/cáipéis oifigiúil éigin - Ráiteas airgeadais - Léas maoine nó comhaontú tionóntachta - Deimhniú de sheoladh ag tríú páirtí ar nós príomhoide/riarthóir scoile, úinéir* nó bainisteoir cóiríochta/maoine. *Beidh bunbhille teaghlaigh móide nóta ó shealbhóir an bhillle ag deimhniú do chónaitheachta ag seoladh an bhille inghlactha más rud é go bhfuil tú ag fanacht le cairde nó le gaolta. Is féidir an nóta sin a bhreacadh ar an mbille féin. Cáipéisí breise cabhracha Má tá aon cheann de na rudaí agat a liostaítear thíos, ba cheart duit iad a thabhairt leat mar gheall go bhféadfaidís cabhrú, chomh maith, chun d’aitheantas a dheimhniú. Mura bhfuil aon chinn díobh seo agat, ba cheart duit cáipéisí eile nó foirmeacha eile d’aitheantas a thabhairt leat ina ionad sin*. - Pas Saorthaistil Éireannach - Cárta leighis arna eisiúint faoin tSeirbhís Mhíochaine Ginearálta - Cárta Eorpach um árachas sláinte - Cárta creidmheasa/dochair - Cárta mic léinn *Ní ghlactar leis na rudaí a leanas mar chruthúnas aitheantais ar mhaithe le clárú SAFE: Deimhniú baiste, cárta aitheantais oibre, foirm ML-10 an Gharda Síochána, cárta aoise an Gharda Síochána, deimhnithe nó cáipéisí fótachóipeáilte agus cáipéisí éagtha go ginearálta. Cártaí Seirbhísí Poiblí caillte nó goidte Má tá do Chárta Seirbhísí Poiblí caillte, goidte nó damáistithe, caithfidh tú dul i dteagmháil leis an Deasc Chabhrach Chárta Seirbhísí Poiblí ar 1890 837000 láithreach. Athrú ainm trí úsáid agus cáil Chun ainm an CSP a athrú, ní mór duit 2 bhliain úsáid d’ainm nua a chruthú. Chun é seo a chruthú ní mór duit 2 cheann de na cáipéisí a leanas a chur isteach siardhátaithe go 2 bhliain ar a laghad: - Cumarsáid oifigiúil le roinn rialtais - Teastas oideachasúil - Ráiteas nó cárta bainc - Bille fóntais - Aitheantas Mic léinn nó fostaí (nó den sórt sin) I ndiaidh pósta nó comhpháirtíocht shibhialta Chun d’ainm ar do Chárta Seirbhísí Poiblí a athrú i ndiaidh duit posadh nó dul i mbun compháirtíocht shibhialta, is gá duit a leanas a chur isteach: - Aitheantas a bhfuil grianghraf air agus d’ainm réamh-phósta/chomhpháirtiochta sibhialta (mar shampla CSP. pas nó ceadúnas tiomána), agus - Do theastas pósta nó comhpháirtíochta sibhialta Ag aistriú siar chun d’ainm réamhphósta nó réamhchomhpháirtíochta sibhialta Chun d’ainm ar do Chárta Seirbhísí Poibli a athrú siar go dtí d’ainm réamhphósta nó réamhchomhpháirtíochta sibhialta, is gá duit a leanas a chur isteach: - Cáipéisí colscartha, scaoilte nó comhaontuithe idirscartha dlíthiúil nó - Comhfhreagras ó dhlíodóir ina léirítear go bhfuil tús curtha le hidirscaradh, le colscaradh nó le scaoileadh. Cá háit a ndéanfaidh mé iarratas? Cé go n-eisítear an Cárta Seirbhísí Poiblí trí chuireadh go ginearálta, is féidir leat dul i dteagmháil le d'Ionad Intreo nó d'Oifig Bhrainse Leasa Shóisialaigh chun coinne a shochrú. Déantar Clárú Chárta Seirbhísí Poiblí SAFE duine ar dhuine in ionaid Intreo áirithe agus in oifigí leasa shóisialaigh áitiúla áirithe. Tá liosta oifigí a thairgeann córas um áirithint coinní ar líne ar fáil ar welfare.ie. Coinní ar líne Má theastaíonn uait uimhir PSP a fháil nó chun bheith cláraithe i gcomhair Chárta Seirbhísí Poiblí, is féidir leat coinne a dhéanamh ar líne anois ag mywelfare.ie. Caithfidh tú clárú leis an láithreán ar dtús. Teastaíonn uimhir fhóin phóca agus seoladh ríomhphoist uait chu ige sin. Clóbhuailtear an fógra nuair a bheidh do choinne ceaptha agat, agus tabhair leat é chuig do choinne i dteannta leis na cáipéisí riachtanacha (a liostaítear san fhógra). Ceisteanna Má bhíonn ceisteanna ginearálta agat faoin gcárta nó faoin bpróiseas cláraithe, féadfaidh tú foirm fiosrúcháin ar líne na Roinne Coimirce Sóisialaí a úsáid nó déan teagmháil le Seirbhís Aitheantais Cliant (féach thíos). Is feidir leat tuilleadh eolas a fháil agus coinne a dhéanamh ar psc.gov.ie. Seirbhísí Aitheantas Cliant An Oifig Seirbhísí Leasa Shóisialaigh An Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí Lóiste na Sionainne Cora Droma Rúisc Contae Liatroma Teil: (071) 967 2616 (If calling from outside the Republic of Ireland please call +353 71 967 2616) Lóghlao: 1890 927 999 (Note: the rates charged for using 1890 (Lo-call) numbers may vary)