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How we collect or obtain your personal data? In this section we have listed where we collect user information and when we collect your personal data: 3.1 When you visit any of our websites or request services through our online forms. 3.2 When you contact us on the phone, at a trade counter or online. 3.3 When you create an account with us. 3.4 When you purchase a product or service at a trade counter or by phone using your account. 3.5 When you purchase a product or service at a trade counter or by phone and provide your personal information to Clarke International Ltd but do not open an account with us. 3.6 When you engage with us on social media. 3.7 When you contact us by any means with queries, complaints etc. 3.8 When you enter prize draws or competitions. 3.9 When you comment on or review our products and services. 3.10 When you choose to complete any surveys we send you. 3.11 When you fill in any forms. For example, a request for a brochure. 3.12 When you have given a third party permission to share with us the information they hold on you. 3.13 We collect data from publicly-available sources when you have given your consent to share information or where the information is made public as a matter of law (such as Companies House or Credit references agencies). 3.14 When you use our car parks / trade counters or visit our distribution centres which usually have CCTV systems operated for the security of both customers and colleagues. These systems record your image during your visit. What type of personal data do we collect? We may process the following categories of Personal Information about you: 4.1 Personal details, such as your name, title, gender, billing/delivery address, orders and receipts, email and telephone number, areas or product categories of interest. 4.2 Demographic information: gender; salutation; job title, company information. 4.3 Contact details: postal address; telephone and/or mobile number; email address. 4.4 Copies of documents you provide to prove your age or identity where the law requires this, or if you apply for finance through one of our nominated partners, (including your passport and driver's licence). This will include details of your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality. 4.5 Consent records: records of any consent/s you may have given, together with the date and time, means of consent. 4.6 Purchase and payment details: records of purchases and prices; invoice records; payment records; billing address; payment method; cardholder or accountholder name; payment amount; and payment date. 4.7 To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered. 4.8 Details of your visits to our websites or apps, and which site you came from to ours. 4.9 Information gathered by the use of cookies in your web browser. 4.10 Views and opinions: any views and opinions that you or other users choose to send to us, or publicly post about us on social media platforms. 4.11 Device type, settings and software used. 4.12 Log files, which may include IP addresses, browser type, ISP referring/exit pages, operating system, date/time stamps and/or clickstream data, including any clicks on customized links. 4.13 Web Beacons, which are electronic files that allow a website to count users who have visited that page or to access certain cookies. Mobile analytics to understand the functionality of our mobile applications and software on your phone. How and why do we use your personal data? There are several grounds on which we may collect and use your data, depending on your relationship with us. We want to give you the best possible customer experience. One way to achieve that is to get the best picture we can of who you are by combining the data we have about you. We then use this to offer you products, promotions and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers. Of course, if you wish to change how we use your data, you’ll find details in the ‘What are your rights over your personal data?’ section below. Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for. For example, if you’ve asked us to let you know when an item comes back into stock, we can’t do that if you’ve withdrawn your general consent to hear from us. Here’s how we’ll use your personal data and why: 5.1 To process any orders that you make through our telesales team or trade counters/departments: If we don’t collect your personal data, we won’t be able to process your order and comply with our legal obligations. For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees, warranty and so on. 5.2 To respond to your queries, refund requests and complaints: Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience. To protect our business and your account from fraud and other illegal activities: This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our website. We’ll do all of this as part of our legitimate interest. 5.3 To protect our customers, premises, and assets from crime, we operate CCTV systems at our trade counters, car parks and distribution centres which record images for security. If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We do this on the basis of our legitimate business interests. 5.4 To process payments and to prevent fraudulent transactions: We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud. 5.5 With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, or through telephone about relevant products and services including special offers, promotions and so on. 5.6 To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations. 5.7 To administer any of our prize draws or competitions which you enter based on your consent given at the time of entering. 5.8 To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate interest. 5.9 To comply with our contractual or legal obligations to share data with law enforcement. 5.10 To send survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have legitimate interest to do so as this helps make out products and services more relevant to you. 5.11 To process your booking/appointment requests for product repairs and services. Sometimes we will need to share your details with a third party who is providing a service such as delivery couriers or an engineer visiting your place of business or home. We do so to maintain our appointment with you. Without sharing your personal data, we would be unable to fulfil your request. You are free to opt out of hearing from us by any of these channels at any time. How we protect your personal data We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. Electronic access to your personal data is password-protected, physical access to your data is limited to authorised personnel only at secure sites, and sensitive data (such as payment card information) is secured by encryption. We regularly monitor our system and storage facilities for possible vulnerabilities and attacks, and we constantly review our process to identify ways to further strengthen security. How long will we keep your personal data? Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. In some cases it may not always be possible for us to specify in advance the periods for which your personal data will be retained, however, we will determine the period of retention based on the following criteria: (a) We will retain information contained in any enquiry that you submit to us regarding products or services. In circumstances where you (or your business) have not become a customer of ours we would retain the information contained in the enquiry for our future reference for a period of five years; (b) We will retain information that you provide to us for the purpose of subscribing to our offers and emails for as long as you have consented to receive such communications; and (c) The period of retention of contractual data will be determined based on whether there is an ongoing relationship between us, a warranty period, and on our assessment of whether we may need that data to comply with our legal obligations or for our legitimate business interests. Who do we share your personal data with? We sometimes share your data with trusted third parties, for example delivery couriers, fraud management, to assist in handling customer enquiries/ complaints and to help us personalise our offers to you. We respect your privacy and do not share your details with other retailers who may seek to use your details for commercial benefit. We apply the following policy whenever we deal with any third parties in order to maintain your privacy: (a) We only provide them with information essential for their specific services. (b) They may only use your data for the exact purposes we specify in our contract with them. (c) Any third parties we deal with must provide proof of their compliance with the latest GDPR (General Data Protection Regulation). (d) We work closely with them to ensure that your privacy is respected and protected at all times. Examples of companies we work with: - IT companies who support our business and website. - Operational companies that help fulfil our contracts with the customers i.e. delivery companies and couriers. - Data insight companies to ensure your details are up to date and accurate data. - Direct marketing companies to ensure we can communicate our offers with you efficiently depending on your mailing preferences. - Re-targeting companies to help show you products that might interest you while browsing the internet. Sharing your data with third parties for their own purposes: We will only do this in very specific circumstances, for example: For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies. - We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration. To help personalise your journey through the Clarke International and Clarke Service websites we currently use the following companies who will process your personal data as part of their contracts with us: · Cheetah Digital · Google analytics · Facebook · Headland Ltd · Twitter · Survey Monkey · E-uk.host · AMS – Amazon Web Services · MailChimp Where your personal data may be processed Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA). The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA. International orders If you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you, to us in the UK. For example, this might be required in order to fulfil your order, process your payment details or provide support services. By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. You still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes. Sometimes, we’ll need to transfer your personal data to third parties in the UK or between countries to enable us to supply the goods or services you’ve requested. By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes. If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice. What are your rights over your personal data? In this section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. 10.1 Your principal rights under data protection law are: - The right to be informed - The right of access - The right to rectification - The right to erasure - The right to restrict processing - The right to data portability - The right to object - Rights in relation to automated decision making and profiling. 10.2 You have the right to confirmation as to whether or not we process your personal data. 10.3 You have the right to access your personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. Access to the personal data we hold about you, is free of charge in most cases. 10.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed. 10.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims. 10.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest. 10.7 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose. 10.8 To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others. 10.9 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. 10.10 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. 10.11 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this section. Requesting information You have the right to request a copy of any information about you that Clarke International Ltd holds at any time and have that information corrected if it is inaccurate. To ask for your information, please contact us: By email at: SAR@clarkeinternational.com Or by Post at: Subject Access Request Clarke International Ltd Hemnall Street Epping Essex CM16 4LG To ask for your information to be amended or updated, please contact our Customer Services team via email at sales@clarkeinternational.com or by telephone on 01992 565333. If we choose not to action your request we will explain to you the reasons for our refusal. Checking your identity To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. You will need to complete a Subject Access Request form and supply proof of identity before any information can be supplied. How can you stop the use of your personal data for direct marketing? There are several ways you can stop direct marketing communications from us: 11.1 Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails. 11.2 Write to Marketing Team - Unsubscribe, Clarke International Ltd, Hemnall Street, Epping, Essex. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated. Contacting the Regulator If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites) Any questions? We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, please contact our Data Protection representative who will be pleased to help you: (1) Write to us at Data Protection, Clarke International Ltd, Hemnall Street, Epping, Essex. This notice was last updated on May 2018 in accordance with Data Protection Regulation (General Data Protection Regulation (GDPR) (EU) 2016/679).
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Clár Ábhar RÉAMHRÁ: CAD É AN RGCS? ACHOIMRE AR PHRÍOBHÁIDEACHAS SONRAÍ MÍR 1: CÉ SINN FÉIN MÍR 2: NUAIR A BHAILÍMID D’FHAISNÉIS MÍR 3:CÉN SAGHSANNA SONRAÍ PEARSANTA A BHAILÍMID? MÍR 4: AN BUNÚS DLÍ LE PRÓISEÁIL MÍR 5: NA CATAGÓIRÍ PRÓISEÁLA FAOINA DTUGANN AN ROINN SEO MÍR 6: CÁ STÓRÁLAIMID DO SHONRAÍ PEARSANTA? - 1.1 An Rialaitheoir Sonraí 1.2 An tOifigeach Cosanta Sonraí MÍR 7: NA CATAGÓIRÍ PRÓISEÁLA FAOINA DTUGANN AN ROINN SEO - 6.1 Stóráil leictreonach do shonraí pearsanta - 6.2 Comhaid chruachóipe (pháipéir) a stóráil MÍR 8:CÉ CHOMH FADA A CHOIMEÁDFAIMID DO SHONRAÍ PEARSANTA? MÍR 9: PRÓISEÁIL BHREISE SONRAÍ PEARSANTA - 7.1 Catagóirí faighteoirí ar féidir linn do shonraí pearsanta a roinnt leo - 7.2 An aistreofar do Shonraí Pearsanta amach ón LEE? - 7.3 An gceadaítear dúinn do shonraí a aistriú taobh amuigh den AE agus den LEE? - 7.4 An bhfuil aon Chosaintí Cuí agus Oiriúnacha eile ann? MÍR 10:DO CHEARTA MAR ÁBHAR SONRAÍ - 9.1 An úsáidfear do shonraí pearsanta a bailíodh ar aon chuspóirí eile? MÍR 11: BREIS FAISNÉISE - TREOIRLÍNTE OIBRÍOCHTÚLA - 10.1 An ceart chun rochtain a fháil ar do shonraí pearsanta (nó an fhaisnéis atá againn fút) - 10.2 An ceart go gceartaítear sonraí pearsanta míchearta atá á gcoimeád ag an Roinn agus an ceart chun cur in aghaidh sonraí a phróiseáil a d’fhéadfadh bheith mícheart - 10.3 An ceart chun sonraí pearsanta a scriosadh - 10.4An ceart chun cur in aghaidh cinnteoireacht uathoibrithe ag an Roinn - 10.5 An ceart i leith iniomparthacht sonraí (an ceart chun do shonraí a fháil ó rialaitheoir amháin agus iad a sheoladh chuig rialaitheoir eile) - 10.6 An ceart go gcuirfear ar an eolas thú ar Shárú ar Shonraí - 10.7 An ceart chun gearán a dhéanamh le hOifig an Chohimisinéara Cosanta Sonraí (an OCCS) - 10.8 Conas is féidir leat do chearta a fheidhmiú Is é an RGCSan Rialachán Ginearálta um Chosaint Sonraí. Tiocfaidh sé i bhfeidhm ón 25 Bealtaine 2018 ar aghaidh. Leagtar amach ann sraith dlíthe nua AE a bhaineann le conas is féidir le heagraíochtaí sonraí a phróiseáil agus úsáid. Is é cuspóir an rialacháin chun dlíthe um chosaint sonraí a threisiú agus a chaighdeánú do gach saoránach AE. Bainfidh na rialacháin seo le haon eagraíocht a bhailíonn agus a stórálann sonraí pearsanta (Rialaitheoir Sonraí) agus le haon eagraíocht eile, chomh maith, a oibríonn ar threoracha an Rialaitheora Sonraí (Próiseálaí Sonraí). I measc iad siúd atá freagrach as cloí leis na rialacháin seo, tá fostaithe na heagraíochta ábhartha, conraitheoirí, sainchomhairleoirí, gníomhairí agus tríú páirtithe ina measc a bhfuil teacht acu ar shonraí cé acu go díreach nó go hindíreach. Méadaítear san RGCS go suntasach na hoibleagáidí agus freagrachtaí d’eagraíochtaí i dtaobh conas a bhailíonn, a úsáideann agus a chosnaíonn siad sonraí pearsanta. Ag croílár an dlí nua, tá an ceanglas ar eagraíochtaí a bheith go hiomlán trédhearcach faoi conas a úsáideann agus a chosnaíonn siad sonraí pearsanta, agus a bheith in ann cuntasacht a léiriú dá ngníomhaíochtaí próiseála sonraí. Tá breis faisnéise faoin RGCS agus na bearta atá le glacadh lena chinntiú go mbíonn comhlíonadh ar fáil ar láithreán gréasáin an Choimisiúin Chosanta Sonraí (an CCS) ag GDPRandYou.ie nó GDPRandYou.ie nó dataprotection.ie. Achoimre ar Phríobháideachas Sonraí Caitheann an Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí le do phríobháideachas mar ábhar tromchúiseach. Is tábhachtach gurb eol duit an méid a dhéanaimid le faisnéis phearsanta a sholáthraíonn tú agus daoine eile dúinn, cén fáth go mbailímid é agus cad a chiallaíonn sin duit. Tá an cháipéis seo á cur ar fáil duit ar aon dul lenár n-oibleagáidí faoin Rialachán Ginearálta um Chosaint Sonraí (an RGCS). Ón 25 Bealtaine 2018 ar aghaidh, leasóidh an RGCS, sa mhullach ar cheanglais infheidhme Éireannacha, an dlí reatha um chosaint sonraí agus leagfaidh sé oibleagáidí barrfheabhsaithe cuntasachta agus trédhearcachta ar gach eagraíocht a úsáideann d’fhaisnéis. Tabharfar athruithe isteach, chomh maith, san RGCS, a thabharfaidh smacht níos fearr duit ar d’fhaisnéis phearsanta. Iarrtar ort an t-am a ghlacadh chunan fógra seo a léamh go cúramach. Má bhíonn aon cheisteanna agat maidir leis an mbealach a úsáidimid d’fhaisnéis, déan teagmháil, le do thoil, lenár nOifigeach Cosanta Sonraí trí leas a bhaint as na sonraí thíos. 1.1 An Rialaitheoir Sonraí Is é an Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí (an RGFCS) an Rialaitheoir Sonraí do na sonraí pearsanta go léir a bailíodh ar mhaithe le cuspóir a gnó. Cinneann an Roinn cén sonraí pearsanta a theastaíonn uainn a bhailiú uait lena chur ar ár gcumas ár scéimeanna agus seirbhísí a oibriú. Ansin déantar á bpróisis sonraí a dhoiciméadú agus a eisiúint don fhoireann ábhartha. Gach seachtain, faigheann thart ar 1.4 milliún duine íocaíocht leasa shóisialaigh.Faigheann thart ar 625,000 teaghlach íocaíochtaí sochair linbh i dtaca le 1.2 milliún leanbh gach mí. Tá thart ar 6,500 comhalta foirne fostaithe go díreach sa Roinn. Tá treoirlínte oibríochtúla ar fáil dár scéimeanna go léir ar ár láithreán gréasáin www.welfare.ie. Féadfaidh tú teagmháil a dhéanamh leis an Roinn ar aon cheann de na bealaí seo a leanas: Ar ríomhphost: info@welfare.ie Ar an nguthán: 071 9193302 or 1890 66 22 44 (LoCall) Sa phost: An Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí, Aras Mhic Dhiarmada, Sráid an Stórais, Baile Átha Cliath 1. 1.2 An tOifigeach Cosanta Sonraí Má tá tú buartha faoin méid a dhéanaimid le shonraí pearsanta, déan teagmháil lenár nOifigeach Cosanta Sonraí (OCS). Féadfaidh tú teagmháil a dhéanamh lenár OCS ar aon cheann de na bealaí seo a leanas: Ar ríomhphost: dpo@welfare.ie Sa phost: An tOifigeach Cosanta Sonraí, An Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí, Teach Goldsmith, Sráid an Phiarsaigh, Baile Átha Cliath 2. Bailímid faisnéis fút ar réimse cúiseanna agus ó roinnt foinsí, agus uait féin. Seo a leanas nagnáthchásanna ina mbailímid sonraí pearsanta:- 2.1 Nuair a chláraíonn tú d’Uimhir Pearsanta Seirbhíse Poiblí UPSP); 2.2 Nuair a thosaíonn tú ag oibriú – bailímid sonraí faoi do ranníocaíochtaí árachais shóisialaigh agus faighimid faisnéis faoi d’ioncam ó na Coimisinéirí Ioncaim agus ó thuairisceáin deireadh bliana d’fhostóra; 2.3 Nuair a dhéanann tú éileamh ar aon chinn dár scéimeanna nó seirbhísí, cé acu i bpearsan nó ar líne; 2.4 Nuair a bhíonn íocaíocht á fáil agat agus nuair a chuireann tú in iúl dúinn gur tháinig athrú ar do chúinsíp> 2.5 Nuair a thugaimid faoi athbhreithniú ar aon éileamh;; 2.6 Nuair a bhíonn leanbh agat – agus nuair a bhíonn an leanbh cláraithe, chomh maith, do UPSP; 2.7 Gheobhaimis faisnéis, chomh maith, ó Ranna Rialtais eile, mar shampla, maidir le iarratais ar chúram leanaí ón Roinn Leanaí agus ó ghníomhaireachtaí Stáit áirithe – ar nós ó SUSI maidir le hiarratais ar dheontas do choláistí tríú leibhéal;; 2.8 Tá réimse conraitheoirí ag an Roinn, chomh maith, a bhaileodh faisnéis uait don Roinn. Tá iad seo go léir cumhdaithe ag conarthaí dlíthiúla agus d’áireofaí leo Oifigí Brainse, Seirbhísí Fostaíochta Áitiúla, Clubanna Post agus soláthraithe Job Path; 2.9 Féadfaimid sonraí a bhailiú ó TDanna nó Comhairleoirí, chomh maith, a ghníomhaíonn thar do cheann, nó ó dhaoine eile, a fhaomhann tú chun gníomhú thar do cheann. 3.1 Is é beartas na Roinne gan ach an fhaisnéis a bhailiú a theastaíonn don chuspóir láithreach, ar nós iad siúd a dtugtar cuntas orthu i mír 5 thíos. 3.2 Féadtar a áireamh leis na sonraí pearsanta a bhailímid an méid seo a leanas: d’ainm, - do sheoladh, - do dháta breithe, - do stádas pósta, - stádas do theaghlaigh, - d’uimhir ghutháin, - do sheoladh ríomhphoist agus - faisnéis airgeadais áirithe. 3.3 Uaireanta, is gá dúinn freisin sonraí pearsanta a bhailiú, amhail sonraí sláinte agus sonraí amhail grianghraif in úsáid chun cuspóra aitheantais. Seans go n-áirítear leis sin faisnéis a bhaineann le ballraíocht le ceardchumann. Aithnímid gur féidir linn sonraí a bhailiú freisin, go hindíreach, a bhaineann le creidimh reiligiúnacha agus gnéaschlaonadh ár gcustaiméirí. 4.1 Tá roinnt Achtanna ag an Roinn faoinar féidir sonraí pearsanta a phróiseáil go dlíthiúil. Tá ár bpríomhreachtaíocht cuimsithe san Acht Leasa Shóisialaigh (Comhdhlúthú), 2005, arna leasú. Tá roinnt píosaí eile de phríomhreachtaíocht agus reachtaíocht thánaisteach ann a cheadaíonn dúinn sonraí pearsanta a phróiseáil. Más mian leat níos mó eolais a fháil fúthu siúd, féach an liosta, le do thoil, atá curtha san áireamh mar aguisín leis an gcáipéis seo.. 4.2 Tá an Roinn i dteideal, chomh maith, chun sonraí pearsanta a phróiseáil faoi fhorálacha reachtaíochta eile a sholáthraíonn an bonn do gach Roinn Rialtais chun an réimse seirbhísí agus tacaíochtaí a riar faoi mar a leagtar amach i gcinntí leanúnacha Rialtais. Próiseálaimid sonraí pearsanta ar na cuspóirí seo a leanas: 5.1 Chun uimhreacha pearsanta seirbhíse poiblí (UPSPanna) agus Cártaí Seirbhísí Poiblí (CSPanna) a sholáthar 5.2 Do ranníocaíochtaí árachais shóisialaigh a bhailiú a úsáideann tú chun cáiliú do scéimeanna agus íocaíochtaí áirithe – Pinsean Stáit, mar shampla 5.3 A sheiceáil an gcáilíonn tú do cheann dár scéimeanna aois oibre nó breoiteachta agus má cháilíonn, an méid ábhartha a íoc leat 5.4 Iarratais a phróiseáil d’aon chinn den réimse tacaíochtaí a sholáthraímid agus do sheirbhísí gaolmhara 5.6 Tacaíochtaí a sholáthar do dhaoine a gcailleann a bpoist mar gheall ar iomarcaíocht nó dócmhainneacht fostóra 5.7 Conarthaí a láimhseáil le soláthraithe seirbhíse seachtracha 5.8 Déileáil le ceisteanna nó gearáin maidir le seirbhís do chustaiméirí 5.9 Le haghaidh feidhmeanna acmhainní daonna inmheánacha I gcásanna áirithe, féadtar sonraí a roinnt, chomh maith, le heagraíochtaí eile, i gcomhréir leis an reachtaíocht agus faoi mar a dtugtar cuntas air i Mír 5 thíos. I ngach cás, beidh socruithe roinnte sonraí i bhfeidhm. Nóta: Tugann an Roinn faoina chinntiú go dtugtar faoi Mheasúnacht Tionchair um Chosaint Sonraí sula dtosaítear aon phróiseas nua sonraí agus chun an cháipéis seo a nuashonrú dá réir.Ar aon dul leis an RGCS, tugann an Roinn faoi dhul i gcomhairle lenahOifigeach Cosanta Sonraí agus, más gá, le hOifig an Choimisiúin Chosanta Sonraí sula gcuirtear tús le haon ghníomhaíochtaí nua próiseála sonraí. 6.1 Stóráil leictreonach do shonraí pearsanta Stóráiltear tromlach na sonraí pearsanta a stórálann an Roinn go leictreonach ar ár gcórais inmheánacha TFC. Tá na córais seo are go hiomlán cosanta ag bogearraí frithvíris agus frithmhailíseacha. Áirítear le sonraí leictreonacha cóipeanna scanta d’fhoirmeacha iarratais, faisnéis teagmhála, faisnéis airgeadais, sonraí teaghlaigh, éachtaí oideachais agus oiliúna, cóipeanna de chomhfhreagras leictreonach, ranníocaíochtaí árachais shóisialaigh, stair fostaíochta agus stair éilimh. Níl rochtain ar shonraí pearsanta ach ag na comhaltaí foirne siúd a dteastaíonn an fhaisnéis uathu chun tabhairt faoina ndualgais oifigiúla. Rialaítear rochtain mar gheall go bhfuil ainm úsáideora agus pasfhocal uathúil ag gach comhalta foirne agus mar gheall go gceanglaítear ainmneacha úsáideora leis na ceadanna íosta a theastaíonn lena ligean don chomhalta foirne oibriú i dtimpeallacht shlán agus gan ach na sonraí pearsanta a rochtain a theastaíonn uathu dá bpoist 6.2 Comhaid chruachóipe (pháipéir) a stóráil Sa chás go mbíonn taifid pháipéir ag an Roinn ina gcuimsítear do shonraí pearsanta, stóráiltear iad seo i gcomhaid aonair atá á gcoimeád go slán inár n-áitreabh agus níl teacht orthu ach ag ár bhfoireann. Baintear seo amach trí shlándáil fhisiciúil: ní féidir rochtain a fháil ar oifig Roinne ach trí svaidhpchárta nó cárta rochtana agus déantar cuairteoirí a sciathadh, a shíniú isteach agus a thionlacan ag comhalta foirne, chun nach féidir leo aon sonraí pearsanta atá á stóráil ag an Roinn a rochtain. Anuas air sin, ní cheadaítear dár gcomhaltaí foirne déileáil le héilimh ó ghaolta agus dlúthchairde. 7.1 Catagóirí faighteoirí ar féidir linn do shonraí pearsanta a roinnt leo Ceadaítear don Roinn do shonraí a roinnt le réimse eagraíochtaí, ach amháin nuair a bhíonn socruithe roinnte sonraí atá infheidhmithe le dlí i bhfeidhme. Anuas air sin, ceadaítear san Acht Leasa Shóisialaigh (Comhdhlúthú) don Roinn sonraí* aitheantais seirbhíse poiblí duine a roinnt le réimse eagraíochtaí a liostaítear i sceideal 5 den Acht sin. Go ginearálta, seo a leanas saghsanna na n-eagraíochtaí a roinnfeadh an Roinn faisnéis leo, de ghnáth:- - 7.1.1 Ranna Rialtais, na Coimisinéirí Ioncaim agus an Roinn Oideachais agus Scileanna ina measc, chun soláthar a dhéanamh do réimse seirbhísí comhroinnte, tacaíochtaí agus faisnéis staitistiúil; - 7.1.2 Comhlachtaí nó gníomhaireachtaí earnála poiblí eile a sholáthraíonn seirbhísí nó tacaíochtaí do chustaiméirí, ar nós Tusla, Pobal, SUSI, Boird Oideachais agus Oiliúna etc; - 7.1.3 Eagraíochtaí pobail a sholáthraíonn tacaíochtaí gníomhachtaithe, scéimeanna socrúchán oibre agus cúrsaí oideachais (ar nós scéimeanna Tús, Scéimeanna Fostaíochta Pobail, tionscnaimh áitiúla oiliúna etc); - 7.1.4 Conraitheoirí príobháideacha a sholáthraíonn príomhsheirbhísí agus tacaíochtaí do chustaiméirí, Bainisteoirí Brainse, cuideachtaí Seirbhíse Fostaíochta Áitiúla, Clubanna Post agus soláthraithe JobPathina measc; - 7.1.5 Rialálaithe nó údaráis mhaoirseachta; - 7.1.6 Ionadaithe poiblí a dhéanann ionadaíocht thar ceann toghthóirí; - 7.1.7 SainchomhairleoiríTF agus conraitheoirí ginearálta a fhruileann an Roinn, nuair a d’fhéadfaidís bheith ag oibriú ar fheabhas a chur ar chórais agus próisis láimhseála sonraí an RGFCS. *Áirítear le faisnéis faoi Aitheantas Seirbhíse Poiblí d’ainm, dáta agus áit bhreithe, faisnéis teagmhála agus náisiúntacht – úsáidtear seo chun aitheantas a dheimhniú do sheirbhísí atá á soláthar 7.2 An aistreofar do Shonraí Pearsanta amach ón LEE? Ní aistreofar, ní roinnfear do shonraí pearsanta, go ginearálta, lasmuigh den Aontas Eorpach nó denLimistéar Eorpach Eacnamaíochta nó an LEE (AE 27, an Ríocht Aontaithe go dtí Brexit an 29 Márta 2019, an Íoslainn, an Iorua, agus Lichtinstéin). Cá roinnimid faisnéis taobh amuigh den LEE nó más ann do shocruithe eisceachtúla chun do shonraí a stóráil taobh amuigh den LEE, rachaimid i mbun beart i gcónaí lena chinntiú go ndéantar bainistíocht chúramach ar aon aistriú faisnéise taobh amuigh den LEE chun do chearta príobháideachais a chosaint faoin RGCS. Foráiltear dó seo faoi Rialacháin Slándála Sóisialaí an AE. 7.3 An gceadaítear dúinn do shonraí a aistriú taobh amuigh den AE agus den LEE? Féadfaimid faisnéis fút a aistriú chuig eagraíocht Tíre nó idirnáisiúnta lasmuigh den LEE. Rachaimid i mbun beart i gcónaí lena chinntiú go ndéantar bainistíocht chúramach ar aon aistriú faisnéise chun do chearta príobháideachais a chosaint i gcomhréir leis an dlí um Chosaint Sonraí. 7.4 An bhfuil aon Chosaintí Cuí agus Oiriúnacha eile ann? Ní féidir sonraí pearsanta a aistriú má chuirtear na cosaintí cuí ar fáil agus ar an gcoinníoll go mbíonn cearta ábhar sonraí in-fheidhmithe agus réitigh éifeachtacha dhlíthiúla ar fáil. I measc nagcosaintí cuí, d’fhéadfadh an méid seo a leanas a bheith i gceist: - 7.4.1 Ionstraimí atá ina gceangal dlí agus in-fheidhmithe idir údaráis/comhlachtaí poiblí; - 7.4.2 Rialacha corparáideacha ceangailteacha;; - 7.4.3 Clásail chaighdeánacha um chosaint sonraí lenar ghlac Údarás Maoirseachta agus a d’fhaomh a ghlac Coimisiún an AE; - 7.4.4 Clásail chaighdeánacha chonarthacha idir rialaitheoir/próiseálaí agus faighteoir sa tríú tír nó san eagraíocht idirnáisiúnta. 8.1 Ní choimeádfaimid faisnéis a bhaineann leat ach chomh fada sin a theastaíonn chun rochtain a sholáthar duit ar thacaíochtaí agus seirbhísí. Tá beartas foriomlán ag an RGFCS ina luaitear go gcoimeádfar sonraí pearsanta áirithe ar feadh saolré chustaiméara ar a laghad. Tá roinnt cúiseanna leis seo. 8.2 Is iad napríomhchúiseanna gur gá dúinn do shonraí ranníocaíocht árachais shóisialaigh a choimeád lena dheimhniú cén sochair a d’fhéadfá bheith i dteideal a fháil amach anseo, mar shampla, an Pinsean Stáit. D’fhéadfadh roinnt de nateidlíochtaí seo fiú aistriú chuig do chleithiúnaithe! Chomh maith leis sin, caithfimid aon fhaisnéis faoi éilimh roimhe seo a choimeád sa chás go mb’fhéidir go ndéanfar achomhairc amach anseo agus nuair is gá dúinn tagairt do na buncháipéisí (nó cóipeanna scanta díobh seo). Caithfimid cloí, chomh maith, le rialacha Oifig na Cartlainne Náisiúnta i dtaobh taifid a dhiúscairt agus i dtaobh ceanglais éagsúla riaracháin agus dhlíthiúla eile. 8.3Luaitear san RGCS, áfach, nach féidir linn aon fhaisnéis a stóráil ar feadh níos faide ná mar a theastaíonn agus, ar, tá gach limistéar gnó freagrach as, chomh maith, as na sonraí a bhailíonn sé, ar chúiseanna gnó, nach gá a choimeád go deo. 8.4 Ba ghnách go ndéanfaí na sonraí siúd a scriosadh i ndiaidh 7 mbliana, i gcomhréir le rialacha na cartlainne rialacha a bhaineann leis an limistéar gnó, ach déanfaidh gach limistéar breithniú ar na saincheisteanna a dhéanann difear do stóráil sonraí pearsanta. 8.5 Sa chás go mbailítear sonraí agus go dteastaíonn siad ar chúiseanna ar leith agus nach gá iad a choimeád i ndiaidh amfhráma socraithe, scriosfar na sonraí seo a luaithe a comhlíonadh a gcuspóir. Sampla de seo is ea nuair is féidir leis an Roinn liostaí custaiméara a ghiniúint do chuirí chuig aonaigh phost. Scriosfaí na liostaí seo ansin a luaithe a tugadh an t-imeacht dá n-ullmhaíodh iad, chun críche. 9.1 An úsáidfear do shonraí pearsanta a bailíodh ar aon chuspóirí eile?? Faoi mar a luadh thuas, ceadaítear dúinn faoin dlí chun sonraí pearsanta a bhailiú agus a phróiseáil ar réimse cúiseanna. Ceadaítear dúinn, chomh maith, do shonraí a bhailiú ar chúis ar leith agus iad a úsáid ar chuspóir gaolmhar eile. Is amhlaidh atá seo mar gheall ar go soláthraíonn an Roinn réimse fairsing de sheirbhísí gaolmhara agus bheadh sé míphraiticiúil dúinn an fhaisnéis chéanna a iarraidh ort i gcónaí arís agus arís eile. Arís, ceadaítear dúinn faoin Acht Leasa Shóisialaigh chun faisnéis a bhailiú ar chuspóir ar leith agus í a úsáid ar chuspóirí gaolmhara – do scéimeanna agus tacaíochtaí eile a chuireann an Roinn ar fáil i limistéar na Coimirce Sóisialaí, nó ar chuspóirí staitistiúla. 9.2 Sampla de seo is ea gur féidir le custaiméir faisnéis a sholáthar d’éileamh Cuardaitheora Post, ach is féidir an fhaisnéis seo a úsáid chun tacaíochtaí oideachais nó oiliúna a sholáthar ina dhiaidh sin. Ar an mbealach seo, is fearr a bheimid in ann cabhrú leis an gcustaiméir seo chun post eile a aimsiú. 9.3 Sampla eile is ea gur féidir le custaiméir faisnéis a sholáthar do Phinsean Stáit agus féadtar an fhaisnéis seo a úsáid lena ligean don chustaiméir pas saorthaistil nó pacáiste sochair teaghlaigh a fháil. Tá cearta áirithe ag ár gcustaiméirí (ábhair shonraí) go léir faoi reachtaíocht an AE (an Rialachán Ginearálta um Chosaint Sonraí nó an RGCS) agus faoi reachtaíocht um chosaint sonraí na hÉireann: 10.1 An ceart chun rochtain a fháil ar do shonraí pearsanta (nó an fhaisnéis atá againn fút) Tá tú i dteideal iarraidh orainn cóipeanna a thabhairt duit d’aon sonraí pearsanta a bhaineann leat a bhailíomar agus a stórálamar. Is féidir na hiarrataí siúd a sheoladh ar aghaidh i scríbhinn nó ar ríomhphost chuig an Oifigeach Cosanta Sonraí ag an seoladh a liostaítear ag 1.2 thuas. Tuigfidh tú go mb’fhéidir go mbeidh orainn d’aitheantas a dheimhniú sula ndéileálfaimid le haon iarraidh ar chóipeanna de do shonraí pearsanta. Faoin RGCS, is gnách go mbíonn 30 lá againn chun na hiarrataí seo a phróiseáil. 10.2 An ceart go gceartaítear sonraí pearsanta míchearta atá á gcoimeád ag an Roinn agus an ceart chun cur in aghaidh sonraí a phróiseáil a d’fhéadfadh bheith mícheart Déanfaimid iarracht i gcónaí a chinntiú go bhfuil an fhaisnéis atá againn fút is cruinn agus cothrom le dáta. Amanna féadfaimid iarraidh ort an fhaisnéis seo a dheimhniú. Má thagann athrú ar d’fhaisnéis nó má chreideann tú go bhfuil faisnéis againn nach bhfuil cothrom le dáta, cuir ar an eolas sinn, le do thoil. Tá tú i dteideal iarraidh ar an Roinn aon sonraí pearsanta míchearta a nuashonrú a d’fhéadfadh bheith againn fút. Bímid sásta i gcónaí amhlaidh a dhéanamh, a luaithe a dheimhnímid d’aitheantas, arís eile. Ní féidir linn duine ar bith eile a cheadú, seachas tú féin, chun do shonraí pearsanta a nuashonrú, mura bhfuil ionadaí pearsanta agat atá go hiomlán údaraithe*. 10.3 An ceart chun sonraí pearsanta a scriosadh Faoi mar a luadh, tá beartas foriomlán um choinneáil sonraí ag an Roinn ina luaitear gur féidir roinnt sonraí custaiméara a choimeád go deo, ar chúiseanna éagsúla. Sa chás go gcoimeádtar sonraí nó go dteastaíonn siad ar mhaithe le riar leanúnach slándála sóisialaí agus sa chás go bhforáiltear do na sonraí go dlíthiúil, ní bheidh na sonraí seo faoi réir scriosta, fiú má iarrann an t-ábhar sonraí amhlaidh. Níor cheart do gach limistéar gnó, áfach, sonraí a choimeád ach a fhaide sin a theastaíonn don chuspóir dá mbailíodh iad. Tá an ceart agat a lorg go scriosann an Roinn aon fhaisnéis nach dteastaíonn, ar chúiseanna leanúnacha gnó, a choimeád go deo. 10.4 An ceart chun cur in aghaidh cinnteoireacht uathoibrithe ag an Roinn Bronntar an ceart ort san RGCS chun cur in aghaidh cinnteoireacht uathoibrithe ag ríomhchórais an RGFCS, a chás go n-imrítear tionchar dlíthiúil nó suntasach ort mar chustaiméir. Is ionann cinneadh uathoibrithe agus cinneadh a dhéanann ríomhchóras, agus ríomhchóras amháin, gan idirghabháil ag aon duine dár n-oifigigh. Úsáidimid roinnt próiseas uathoibrithe, ach i ngach cás, ní dhéantar an cinneadh uathoibrithe ach i dtaobh dámhachtainí rathúla. Ní bhfaighidh tú fógra uathoibrithe ach má d’éirigh leat le d’éileamh. Ciallaíonn seo, sa chás go dtugann ríomhchóras le fios go mb’fhéidir nach gcáileofar thú d’íocaíocht, seolfaidh an ríomhaire d’iarratas ar aghaidh chuig ceann dár n-oifigigh go ndéanfar é a sheiceáil agus mura n-éiríonn leat, is é an t-oifigeach sin a dhéanfaidh comhfhreagras leat, seachas an meaisín. Ar an mbealach seo, níl aon chás sa Roinn ina ndiúltóidh meaisín, nó ríomhchóras íocaíocht do chustaiméir. Anuas air sin, bíonn an ceart ag custaiméirí i gcónaí chun achomharc a dhéanamh in aghaidh cinneadh a rinne an Roinn. 10.5 An ceart i leith iniomparthacht sonraí (an ceart chun do shonraí a fháil ó rialaitheoir amháin agus iad a sheoladh chuig rialaitheoir eile) Tá an ceart ag ábhair shonraí (custaiméirí) a sonraí a iarraidh ó rialaitheoir amháin, chun gur féidir iad a thabhairt do rialaitheoir eile (cuideachta). Baineann an ceart seo le heagraíochtaí ar nós fóntas, institiúidí airgeadais nó fiú láithreáin mheán sóisialta a bhfuil conradh agat leo agus sa chás gur mian leat a lorg chun soláthraí a athrú nó b’fhéidir margadh níos fearr a fháil. De réir an chirt seo, féadfaidh tú do shonraí pearsanta a fháil i bhformáid struchtúrach, a úsáidtear go coitianta, atá inléite ag meaisín le hiad a aistriú chuig eagraíocht eile. Sa chás go n-éilíonn aon chustaiméir a gcearta faoi iniomparthacht sonraí, b’fhéidir go mbeidh ar an Roinn a iarraidh cén sonraí ar leith a theastaíonn, ach déanfaimid iarracht chun an fhaisnéis a sholáthar a thapúla agus is féidir. 10.6 An ceart go gcuirfear ar an eolas thú ar Shárú ar Shonraí Mar chustaiméir, tá dualgas orainn, chomh maith, thú a chur ar an eolas nuair a d’fhéadfadh gur cailleadh, gur milleadh nó gur tugadh do shonraí pearsanta do dhuine nó d’eagraíocht nár cheart dóibh iad a fháil. Tá réimse bearta slándála i bhfeidhm ag an Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí (RGFCS) chun do shonraí pearsanta a chosaint. B’fhíor-annamh go ndéanfaí sonraí pearsanta duine a sheoladh de thimpiste chuig duine eile nó go gcaillfí nó go ngoidfí aon chinn de shonraí pearsanta a bhí á stóráil ag an RGFCS. Sa chás mídhóchúil go dtarlaíonn sárú ar shonraí, áfach, scríobhfaidh an Roinn chugat lena dheimhniú cad a tharla agus cén cinn de do shonraí a ndearnadh difear dóibh. Cuirfimid oifig an Choimisinéara Cosanta Sonraí ar an eolas, chomh maith, sa chás gur mian leo tabhairt faoi imscrúdú. However, in the unlikely event that a data breach happens, the Department will write out to you to confirm what happened and which of your data was affected. We will also inform the Office of the Data Protection Commissioner, should they wish to undertake an investigation. 10.7 Conas teagmháil a dhéanamh linn? Má bhíonn ceisteanna agat faoin mbeartas seo, déan teagmháil, le do thoil, leis an Oifigeach Cosanta Sonraí (an OCS). Féadtar teagmháil a dhéanamh leis an OCS don Roinn i gcónaí ag DPO@welfare.ie Oibríonn an Roinn go dian dícheallach chun d’fhreagracht sonraí a láimhseáil agus caithimid lenár bhfreagrachtaí um chosaint sonraí mar ábhar tromchúiseach. Má tá tú míshásta leis an mbealach a dhéanaimid é seo, déan teagmháil, le do thoil, leis an OCS. Tá súil againn go mbeidh an OCS in ann dul i ngleic le haon bhuarthaí a bhíonn agat. Tá an ceart agat, áfach, chomh maith, gearán a dhéanamh lehOifig an Choimisiúin Chosanta Sonraí (OCCS). Is féidir teagmháil a dhéanamh leis an OCCStrí na sonraí seo a leanas a úsáid:- Sa phost: Canal House, Station Road, Portarlington, R32 AP23, Co. Laois. Ar ríomhphost: info@dataprotection.ie Ar an nguthán: 0761 104 800 nó uimhir íosghlao 1890 252 231 10.8 Conas is féidir leat do chearta a fheidhmiú? Caithfimid ligean duit na cearta a dtugtar cuntas orthu thuas a úsáid. Is féidir leat a iarraidh a dhéanamh faoi aon chinn de na cearta seo trí theagmháil a dhéanamh le OCS na Roinne ag an seoladh ar leathanach 1 den fhoirm seo. B’fhéidir go mbeidh orainn d’aitheantas a dheimhniú ar dtús, mar gheall nach féidir linn do shonraí pearsanta a thabhairt do dhaoine eile. A luaithe a dheimhníomar d’aitheantas, lorgóimid chun an fhaisnéis a fháil a d’iarr tú a luaithe agus is féidir. Táimid tiomanta, áfach, chun tú a choimeád ar an eolas ar ár ndul chun cinn laistigh de30 lá. Ar iarrataí casta nó sa chás go ndéantar líon mór iarrataí, féadfaimid an t-am a ghlacann sé orainn freagairt ort a shíneadh le 60 lá breise (dhá mhí), ach caithfimid insint duit go bhfuil seo á dhéanamh laistigh de na chéad 30 lá, anuas ar an gcúis atá leis an moill. Mura bhfuilimid chun freagairt ar d’iarraidh, caithfimid seo a insint duit laistigh de 30 lá. Caithfimid a mheabhrú duit go bhfuil de rogha agat gearán a dhéanamh leis an OCCS. Má dhéanann tú iarraidh leictreonach, caithfimid freagairt ort go leictreonach, mura fearr leat a mhalairt. Caithfidh aon rud a dhéanaimid mar fhreagairt ar d’iarraidh agus aon fhaisnéis a thugaimid duit a bheith saor in aisce. Má dhéanann tú iarrataí iomarcacha (e.g. má dhéanann tú an ceann céanna arís agus arís eile) nó mura bhfuil aon bhonn le d’iarrataí i dtaobh fíricí de, féadfaimid táille a ghearradh ort nó a dhiúltú gníomhú ina leith. Ní ghearrfaimid táille ort sa chás go ndearna tú botún, ar nós na láithreach míchirte, ach ní ghníomhóimid ar d’iarraidh. Mar gheall ar mhéid na heagraíochta, féadfaimid iarraidh ort chun d’iarraidh a shoiléiriú. Is féidir leat cabhrú linn d’iarraidh a chomhlíonadh faoi shonraí pearsanta trí bheith chomh sonrach agus is féidir, go háirithe faoi do dhéileáil nó teagmháil linn. Más mian leat aon fhaisnéis bhreise ar conas a oibríonn limistéar den Roinn agus an méid a theastaíonn chun cinneadh a dhéanamh faoi éileamh nó seirbhís, tabhair cuairt, le do thoil, ar ár láithreán gréasáin ag www.welfare.ie. Áirítear le faisnéis ar gach ceann dár scéimeanna treoirlínte oibríochtúla.