http___www.welfare.ie_ga_Pages_Intreo---Frequently-Asked-Questions.aspx_1.xml
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- What is Intreo? - What services and supports are provided by Intreo? - What documentation do I need to bring with me when I visit my local Intreo Centre for the first time - Where is the Intreo service available? - What will happen when I apply for jobseeker’s supports for the first time at an Intreo Centre? - What will happen next? - What services will Intreo provide to help me to gain employment? - What employment supports and services are available to assist me? - What other services are available from my local Intreo Centre? - Will staff in the Intreo Centre be able to answer questions about other income supports such as pensions - What are my obligations as a jobseeker in receipt of a Jobseeker’s payment? - I am already receiving supports fromthe Department of Employment Affairs and Social Protection, what services will be available to me? - Will I still be able to call to the same office in relation to income supports? - What services are available on-line for jobseekers? - Where can I get more information? What is Intreo? Intreo is a new service from the Department of Employment Affairs and Social Protection which will help you with your employment and income support services needs. Intreo will provide a personalised service, based on your individual needs including; advice on education, training and personal development opportunities, job search assistance as well as information on and access to our range of income supports. What services and supports are provided by Intreo? - Employment services and income supports available in one place. - Expert assistance and advice on employment, training and personal development opportunities. - A focus on your individual needs to assist you enter the workforce. - Self-service facilities to provide you with information and guidance on employment and training opportunities. - Access to information on job vacancies through www.jobsireland.ie. - Information on the full range of income supports provided by the Department of Employment Affairs and Social Protection, for example, jobseeker’s payments, back to work and back to education payments, one-parent family payments, pensions and others. Also, any queries in relation to your jobseekers or one-parent family payment will continue to be dealt with by the team in your Intreo Centre. What documentation do I need to bring with me when I visit my local Intreo Centre for the first time? When you visit the Intreo Centre for the first time, you should bring your PPS number and proof of your address, such as a utility bill in your name. Where is the Intreo service available? The Intreo Service is being introduced on a phased basis to each of our offices throughout the country The Intreo service will be available in all offices by 2014. View the list of centres where the Intreo service is currently available What will happen when I apply for jobseeker’s supports for the first time at an Intreo Centre? You should call to our reception area to make an appointment. Our team will give you the application form, make an appointment for you and tell you what documents you need to bring along to your appointment. You may also submit your jobseekers application on line for certain locations. Visit www.welfare.ie for more information. What will happen next? You should bring your completed application form and other documents to your appointment. At your appointment, we will review and process your application. You will also be given details of an information session that you must attend. At this information session, we will describe the full range of support services available from Intreo. We will give you an appointment for a further meeting with one of our Case Officers. At this meeting the Case Officer will discuss your options and agree a Personal Progression Plan with you to help you in seeking employment. This Plan will be focused on meeting your individual needs. We will provide you with ongoing advice and support in relation to achieving the goals in your Personal Progression Plan. What services will Intreo provide to help me to gain employment? Intreo will provide you with the relevant supports to assist you in your job search. These supports will be based on your individual needs and tailored to your personal circumstances. This will include advice and information on income supports, training and development opportunities, employment support and career guidance services from a Case Officer. As part of your Personal Progression Plan, we will continue to support and guide you at all stages to help you achieve your goals. What employment supports and services are available to assist me? Employment Services are available to all EEA (European Economic Area) nationals. Persons from outside the EEA wishing to avail of Employment Services should contact their local office to check their eligibilty. A PPS number is required when registering for Employment Services. Our team will provide you with information and advice on employment opportunities, training courses, financial supports and other options which will assist you with your job search. As part of our guidance support service, we can assist you with : - Improving your CV and applying for jobs. - Identifying how your skills and experience may be applied to a range of different jobs. - Jobseeking activities. - Matching your skills with job and work experience opportunities available on our Jobs Ireland service. - Information on work placement programmes including JobBridge, the National Internship Scheme. - Information and advice on courses and training options. - Information on job opportunities throughouth Europe through Eures – the European Employment Services network What other services are available from my local Intreo Centre? You will also be able to access information on job vacancies, training courses and allowances by using our self self-service kiosks and on information points in the Intreo Centre. A Jobseeker pack is also available which gives information on: - using the job search facility on Jobs Ireland, - how to: fill out an application form, prepare a CV and covering letter, prepare for a job interview The pack also contains a list of useful website addresses. You may also use our dedicated phone service to contact employers about jobs advertised through our Jobs Ireland service. Staff in your local Intreo Centre can also answer questions you may have on the full range of services and supports available. Detailed information on our supports, services and programmes is also available online at www.welfare.ie and in leaflets available in our offices. Will staff in the Intreo Centre be able to answer questions about other income supports such as pensions? Yes, the team in the Intreo centre will be able to provide information about the full range of income supports available from the Department of Employment Affairs and Social Protection. Information is also available on www.welfare.ie. What are my obligations as a jobseeker in receipt of a Jobseeker’s payment? When you apply for and are in receipt of a jobseeker’s payment you are declaring that you are: - available for work - fit for work and - genuinely seeking work but - unable to find work You are committing to engage with Intreo’s employment, advice and training referral services. If you fail to honour these committments it will lead to a reduction or withdrawal of your jobseeker’s payment. I am already receiving supports fromthe Department of Employment Affairs and Social Protection, what services will be available to me? We will continue to provide you with the full range of services and supports which you are currently receiving. Will I still be able to call to the same office in relation to income supports? Yes, your social welfare payment and queries will still be dealt with at the same office. What services are available on-line for jobseekers? You may submit your application on-line for jobseekers payment for certain offices. You may close your claim or request a statement of your Jobseeker’s Benefit or Allowance paid. you may also claim a jobseeker’s payment or sign for your payment online. Customers of certain Social Welfare Local Offices can also submit their holiday application. Full details of offices providing these services are available on www.welfare.ie. Where can I get more information? Further information on Intreo and the services provided by the Department of Employment Affairs and Social Protection is available: - on www.intreo.ie - on www.welfare.ie, - from your local Intreo or Social Welfare Office, - from your local Citizens Information Centre (www.citizensinformation.ie) and - in our Jobseeker Pack. Back to Intreo Index Page
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- Céard é Intreo? - Cé na seirbhísí agus na tacaíochtaí a chuireann Intreo ar fáil? - Cén cháipéisíocht a chaithfidh mé a thabhairt liom nuair a thabharfaidh mé cuairt ar m'Ionad Áitiúil Intreo den chéad uair? - Cé na háiteanna a bhfuil fáil ar sheirbhís Intreo? - Céard a bheidh i ndán dom nuair a dhéanfaidh mé iarratas ar thacaíochtaí do chuardaitheoirí poist ag ceann de na hionaid Intreo den chéad uair? - Céard a tharlóidh ansin? - Cé na seirbhísí a chuirfidh Intreo ar fáil dom chun cabhrú liom post a fháil? - Cé na tacaíochtaí agus na seirbhísí fostaíochta atá ar fáil le cabhrú liom? - Cé na seirbhísí eile atá ar fáil ó m'Ionad Áitiúil Intreo? - An mbeidh an fhoireann san Ionad Intreo in ann ceisteanna a fhreagairt faoi thacaíochtaí ioncaim eile, ar nós pinsean? - Cé na dualgais atá ormsa mar chuardaitheoir poist a fhaigheann íocaíocht cuardaitheora poist? - Tá mé ag fáil tacaíochtaí ón Roinn Coimirce Sóisialaí cheana féin, cé na seirbhísí a mbeidh fáil agam orthu? - An mbeidh mé fós in ann bualadh isteach chuig an oifig chéanna i ndáil le tacaíochtaí ioncaim? - Cé na seirbhísí do chuardaitheoirí poist atá ar fáil ar líne? - Cén áit ar féidir a thuilleadh eolais a fháil? Céard é Intreo? Seirbhís nua de chuid na Roinne Coimirce Sóisialaí is ea Intreo a chuirfidh seirbhísí fostaíochta agus tacaíocht ioncaim ar fáil duit. Soláthróidh Intreo seirbhís phearsantaithe duit bunaithe ar na riachtanais ar leith atá agat, lena n-áirítear; comhairle ar chúrsaí oideachais, deiseanna oiliúna agus forbartha pearsanta, cúnamh le cuardach le haghaidh poist, chomh maith le heolas faoi na tacaíochtaí ioncaim a chuirimid ar fáil. 2.Cé na seirbhísí agus na tacaíochtaí a chuireann Intreo ar fáil? - Seirbhísí fostaíochta agus tacaíochtaí ioncaim ar fáil san aon áit amháin. - Cabhair agus comhairle shaineolach ar dheiseanna fostaíochta, oiliúna agus forbartha pearsanta. - Díriú ortsa agus ar na riachtanais ar leith atá agat le cabhrú leat post a bhaint amach. - Áiseanna féinseirbhíse is féidir leat a úsáid chun teacht ar eolas agus ar threoir faoi dheiseanna fostaíochta agus oiliúna. - Teacht ar eolas ar fholúntais i bpoist trí www.jobsireland.ie. - Eolas faoi réimse iomlán na dtacaíochtaí ioncaim a chuireann an Roinn Coimirce Sóisialaí ar fáil, mar shampla, íocaíochtaí cuardaitheora poist, íocaíochtaí fillte ar an obair agus ar an oideachas, íocaíochtaí teaghlach aontuismitheora, pinsin agus a thuilleadh nach iad. Ina theannta sin, leanfaidh an fhoireann i d'Ionad Áitiúil Intreo de phlé a dhéanamh le haon cheist atá agat i ndáil le híocaíochtaí cuardaitheora poist nó teaghlach aontuismitheora. Cén cháipéisíocht a chaithfidh mé a thabhairt liom nuair a thabharfaidh mé cuairt ar m'Ionad Áitiúil Intreo den chéad uair? Nuair a thabharfaidh tú cuairt ar an Ionad Áitiúil Intreo den chéad uair, is cóir duit d'uimhir PSP agus cruthúnas ar do sheoladh a thabhairt leat, amhail bille fóntais i d'ainm féin. Cé na háiteanna a bhfuil fáil ar sheirbhís Intreo? Tá seirbhís Intreo á tabhairt isteach i ngach ceann dár gcuid oifigí ar fud na tíre ar bhonn céimnithe. Beidh fáil ar sheirbhís Intreo sna hoifigí uile faoi dheireadh na bliana 2014. Féach ar liosta na n-ionad ina bhfuil fáil ar sheirbhís Intreo cheana féin Céard a bheidh i ndán dom nuair a dhéanfaidh mé iarratas ar thacaíochtaí do chuardaitheoirí poist ag ceann de na hionaid Intreo den chéad uair? Is cóir duit bualadh isteach chuig an bpríomhdheasc fáiltithe chun coinne a dhéanamh. Tabharfaidh duine dár bhfoireann an fhoirm iarratais duit, déanfaidh sé coinne duit agus inseoidh sé duit faoi na cáipéisí a chaithfidh tú a thabhairt leat chuig an gcoinne. Is féidir leat d'iarratas cuardaitheora poist a chur isteach ar líne i gcás ionaid áirithe. Tá tuilleadh eolais le fáil ar www.welfare.ie. Céard a tharlóidh ansin? Is cóir duit an fhoirm iarratais arna comhlánú agat, mar aon leis na cáipéisí eile, a thabhairt leat chuig an gcoinne. Caithfimid súil ar d'iarratas agus déanfaimid é a phróiseáil ag an gcoinne. Tabharfar sonraí duit chomh maith faoi sheisiún eolais a gcaithfidh tú freastal air. Déanfaimid cur síos ar réimse iomlán na seirbhísí tacaíochta a chuireann Intreo ar fáil ag an seisiún seo. Déanfaimid coinne eile duit ansin le bualadh le duine dár gCásoifigigh. Ag an gcruinniú seo, pléifidh an Cásoifigeach na roghanna atá agat agus aontóidh sibh Plean Pearsanta Forchéimnithe a chabhróidh leat agus tú sa tóir ar dheiseanna fostaíochta. Beidh an plean seo dírithe ar na riachtanais ar leith atá agatsa. Tabharfaimid comhairle agus tacaíocht duit ar bhonn leanúnach i ndáil leis na cuspóirí a leagtar amach i do Phlean Pearsanta Forchéimnithe a bhaint amach. Cé na seirbhísí a chuirfidh Intreo ar fáil dom chun cabhrú liom post a fháil? Soláthróidh Intreo na tacaíochtaí ábhartha duit le cabhrú leat agus tú sa tóir ar phost. Beidh na tacaíochtaí seo bunaithe ar na riachtanais ar leith atá agat agus beidh siad curtha in oiriúint do do dhálaí pearsanta. Beidh i gceist leo comhairle agus eolas ar thacaíochtaí ioncaim, deiseanna oiliúna agus forbartha, tacaíocht fostaíochta agus seirbhísí gairmthreorach ó Chásoifigeach. Mar chuid de do Phlean Pearsanta Forchéimnithe, leanfaimid de thacaíocht agus de threoir a chur ar fáil duit d'fhonn cabhrú leat do chuspóirí a bhaint amach. Cé na tacaíochtaí agus na seirbhísí fostaíochta atá ar fáil le cabhrú liom? Tá na Seirbhísí Fostaíochta ar fáil do gach náisiúnach de chuid Limistéar Eacnamaíochta na hEorpa. Is cóir do dhaoine nach náisiúnaigh de chuid Limistéar Eacnamaíochta na hEorpa iad teagmháil a dhéanamh lena n-oifig áitiúil le fáil amach cibé acu atá nó nach bhfuil siad cáilithe. Caithfidh tú uimhir PSP a bheith agat chun clárú le haghaidh na Seirbhísí Fostaíochta. Tabharfaidh an fhoireann eolas agus comhairle duit ar dheiseanna fostaíochta, ar chúrsaí oiliúna, ar thacaíochtaí airgid agus ar roghanna eile a chabhróidh leat post a fháil. Is féidir linn lámh chúnta a thabhairt duit leis na nithe seo a leanas mar chuid dár seirbhís treorach: - Do CV a fheabhsú agus iarratas a dhéanamh ar phoist. - Sainaithint a dhéanamh ar an gcaoi a bhféadfá do chuid scileanna agus taithí a úsáid i réimse post. - Gníomhaíochtaí cuardaigh poist. - Do chuid scileanna a mheaitseáil le deiseanna fostaíochta agus taithí oibre atá ar fáil ar an tseirbhís 'Jobs Ireland'. - Eolas ar chláir socrúcháin oibre, lena n-áirítear JobBridge, an Scéim Intéirneachta Náisiúnta. - Eolas agus comhairle ar chúrsaí agus ar roghanna oiliúna. - Eolas ar dheiseanna fostaíochta atá ar fáil ar fud na hEorpa trí EURES – Líonra Seirbhísí Fostaíochta na hEorpa. Cé na seirbhísí eile atá ar fáil ó m’Ionad Áitiúil Intreo? Beidh tú in ann úsáid a bhaint as na bothanna féinseirbhíse agus na pointí eolais san Ionad Intreo le teacht ar eolas faoi fholúntais i bpoist, faoi chúrsaí oiliúna agus faoi liúntais. Tá pacáiste ar fáil do chuardaitheoirí poist chomh maith, ina dtugtar eolas ar: - úsáid a bhaint as an áis cuardaigh poist ar Jobs Ireland - cén chaoi: - foirm iarratais a chomhlánú, - CV agus litir chumhdaigh a ullmhú, - ullmhú d’agallamh le haghaidh poist Tá ann sa phacáiste freisin liosta de shuíomhanna gréasáin fóinteacha. Is féidir leat leas a bhaint as ár seirbhís thiomnaithe ghutháin chomh maith le teagmháil a dhéanamh le fostóirí i dtaobh folúntas a fhógraítear tríd an tseirbhís ‘Jobs Ireland’. Féadfaidh an fhoireann san Oifig Áitiúil Intreo freagraí a thabhairt ar cheisteanna ar bith atá agat faoi réimse iomlán na seirbhísí agus na dtacaíochtaí atá ar fáil. Tá eolas mionsonraithe faoi na tacaíochtaí, faoi na seirbhísí agus faoi na cláir a chuirimid ar fáil le fáil ar líne freisin ag www.welfare.ie agus sna bileoga eolais atá le fáil in oifigí dár gcuid. An mbeidh an fhoireann san Ionad Intreo in ann ceisteanna a fhreagairt faoi thacaíochtaí ioncaim eile, ar nós pinsean? Beidh, is féidir leis an bhfoireann san Ionad Intreo eolas a thabhairt duit faoi réimse iomlán na dtacaíochtaí a chuireann an Roinn Coimirce Sóisialaí ar fáil. Tá eolas le fáil ar www.welfare.ie freisin. Cé na dualgais atá ormsa mar chuardaitheoir poist a fhaigheann íocaíocht cuardaitheora poist? Nuair a chuireann tú iarratas isteach ar íocaíocht chuardaitheora poist, tá tú ag dearbhú go bhfuil tú: - ar fáil don obair - ar chumas oibre agus - ag lorg fostaíochta go fírinneach ach - nach féidir leat teacht ar obair Tá tú ag tabhairt d’fhocail go mbainfidh tú leas as seirbhísí fostaíochta, comhairle agus oiliúna de chuid Intreo. Mura seasann tú le d’fhocal, déanfar d’íocaíocht chuardaitheora poist a laghdú nó a chealú. Tá mé ag fáil tacaíochtaí ón Roinn Coimirce Sóisialaí cheana féin, cé na seirbhísí a mbeidh fáil agam orthu? Leanfaimid de réimse iomlán na seirbhísí agus na dtacaíochtaí atá tú ag fáil cheana féin a chur ar fáil duit. An mbeidh mé fós in ann bualadh isteach chuig an oifig chéanna i ndáil le tacaíochtaí ioncaim? Beidh, déanfar plé le d’íocaíocht leasa shóisialaigh, mar aon le haon cheist atá agat ina leith, san oifig chéanna. Cé na seirbhísí do chuardaitheoirí poist atá ar fáil ar líne? I gcás oifigí áirithe, is féidir leat d’iarratas ar íocaíocht chuardaitheora poist a chur isteach ar líne. Is féidir leat deireadh a chur le d’éileamh nó ráiteas a iarraidh ar an Sochar nó ar an Liúntas Cuardaitheora Poist a íocadh leat. Is féidir leat iarratas a dhéanamh ar íocaíocht chuardaitheora poist nó síniú le haghaidh d’íocaíochta ar líne chomh maith. Is féidir le custaiméirí de chuid Oifigí Áitiúla Áirithe Leasa Shóisialaigh iarratas saoire a chur isteach ar líne freisin. Tá an t-eolas ar fad faoi na hoifigí a chuireann a leithéid de sheirbhísí ar fáil le fáil ar www.welfare.ie. Cén áit ar féidir a thuilleadh eolais a fháil? Tá tuilleadh eolais faoi Intreo agus faoi na seirbhísí a sholáthraíonn an Roinn Coimirce Sóisialaí le fáil: - ar www.intreo.ie - ar www.welfare.ie, - ó d’Oifig áitiúil Intreo nó Leasa Shóisialaigh, - ó d’Ionad Áitiúil um Fhaisnéis do Shaoránaigh (www.citizensinformation.ie) agus - inár bPacáiste do Chuardaitheoirí Poist.