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Helpline FAQs - Freephone 24 Hour National Domestic Violence Helpline, 0808 2000 247 - Who can call the helpline? - What’s the core purpose of the helpline? - What kind of advice is given via the helpline? - What kind of response is given to emails? - I don't speak English, can you still help? - My hearing isn’t good on the phone. What should I do? - What other information is available to help me? - How long will it be before you reply to my email? - Will the number show up on my phone bill? - Is it free from a mobile? - What happens if I get put through to voicemail? - Who answers the phone? Who can call the helpline? - Women and children experiencing, or who have experienced, domestic violence - Friends and family seeking to support women and children who are experiencing, or - who have experienced, domestic violence - Professionals supporting women and children experiencing domestic violence. View these examples of typical helpline calls: Helpline call one, Helpline call two, Helpline call three. What’s the core purpose of the helpline? The purpose of the joint Helpline service is to give women, children and their supporters the confidential support and information they need at the time that they need it. Our main aim is to keep women and children safe. What kind of advice is given via the helpline? The Helpline is an emergency service and is not intended to offer general information on domestic violence Helpline staff respond according to caller's needs and may for example: >> Refer women (with or with out children) to emergency safe accommodation. >> Provide information about legal, housing or welfare rights and options and referral to relevant services and professions >>Carry out online crisis and safety planning >> Offer emotional support and (if appropriate) refer to counselling services >>Refer women to face-to-face support via community based drop-in or outreach domestic violence services in their locality >>Refer callers to the online Survivors Handbook or send them an information pack, with a range of help and information leaflets that are all available in different languages. In addition to offering confidential support and information, Helpline staff are a source of practical help and information about housing rights and entitlements, information on getting injunctions or reassurance about calling the police. What kind of response is given to emails? The National Domestic Violence Helpline can only offer limited information by email as we do not have the resources to provide on-going support or in-depth information in this way. If you require an urgent response or need in-depth emotional support please contact the Freephone 24 hour Helpline on 0808 2000 247. When you email the Helpline it's very important that you specify when and if it is safe to respond and to which email address. Your safety is our main concern. I don't speak English, can you still help? The Helpline is a member of Language Line and can provide access to an interpreter for non-English-speaking callers. The Helpline worker arranges a three-way conversation so that the caller can speak to the Helpline worker through a translator. The Survivor's Handbook is also available in a range of different languages. We would also like to recommend the International Inventory of Domestic Violence services. My hearing isn’t very good on the phone. What should I do? The Helpline offers BT Type talk for callers with hearing difficulties. What other information is available to help me? The Survivor's Handbook covers every aspect of seeking help and support, including how to make yourself and your children safe, your legal rights and how you can help a friend experiencing domestic violence. It also provides practical information about your housing options. the range of refuge and other domestic violence services available to you and information about how to look after your physical and mental health. There are also specialist Domestic Violence services and Helplines available. How long will it be before you reply to my email? Emails are answered within three working days. Will the number show up on my phone bill? The Helpline number will not show up on BT landline phone bills. If you have another service provider you will need to check with their customer services team. Is it free from a mobile? Unfortunately calls are not free from any mobile but the Helpline is a freephone number from any landline or public telephone. Calls to the Helpline made on Orange, Virgin and 3 networks do not show up on your phone bill. Other networks are also working towards this, but you will need to check with their customer services team if you are concerned. What happens if I get put through to Voicemail? This will only happen when call volumes are high. Please leave a clear message with your name and a contact number. It is important to let us know a safe time that you can be contacted. A Helpline worker will return the call as soon as they are available. Who answers the phone? Fully trained and experienced female Helpline workers and volunteers. The Helpline is run in partnership between Women's Aid and Refuge.
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Líne Chabhrach Shaorfhóin Líne Chabhrach Shaorfhóin Ghrúpa Cúnta na mBan Ar oscailt 7 lá sa tseachtain ó 10am go 10pm (ach amháin lá Nollag) Líne Chabhrach Saorfhóin Ghrúpa Cúnta na mBan 1800 341 900. Tairgeann Líne Chabhrach Saorfhóin Ghrúpa Cúnta na mBan eolas, tacaíocht agus tuiscint faoi rún do mhná a bhfuil mí-úsáid chorpartha, mhothúchánach, airgeadais agus ghnéasach á tabhairt dóibh ag a mbuachaillí, a bhfir chéile agus a bpáirtithe. Gníomhaíonn an Líne Chabhrach mar atreorú chuig Seirbhís Tacaíochta Duine le Duine agus Seirbhís Tionlacan Cúirte, seirbhísí tacaíochta agus tearmainn áitiúla um fhoréigean baile Ghrúpa Cúnta na mBan, seirbhísí comhairleachta, cúnamh dlí, idir reachtúil agus deonach, atá úsáideach do mhná a bhfuil mí-úsáid á tabhairt dóibh i gcaidreamh. Scairt a chur ar an Líne Chabhrach Tuigeann Grúpa Cúnta na mBan cé chomh scanrúil is a thig leis a bheith an guthán a thógáil agus cad atá ag tarlú duit a insint do dhuine éigin. Bíonn a lán de na glaonna a dhéantar ar ar Líne Chabhrach tostach ar dtús. D'inis mná dúinn níos deanaí go raibh barraíocht eagla orthu agus go raibh náire orthu labhairt le duine ar bith, fiú le teaghlach nó le cairde. Ní chuirfidh Grúpa Cúnta na mBan an guthán síos ar dhuine ar bith choíche. Tabharfaimid am duit le labhairt. Cuireann nádúr rúnda agus anaithnid Líne Chabhrach Grúpa Cúnta na mBan spás sábháilte, neamh-dhaorbhreithiúnach ar fáil duit áit a mbeidh tú ábalta labhairt faoi d'eispéiris. Má tá eagla ort féin, nó ar dhuine a bhfuil aithne agat orthu, roimh dhuine a bhfuil dlúthchaidreamh agat leo, is féidir leat scair a chur orainn ag 1800 341 900. Cé is féidir leis scair a chur ar an Líne Chabhrach? Tá an Líne Chabhrach ar fáil saor in aisce le haghaidh duine ar bith i bPoblacht na hÉireann. Tá an Líne Chabhrach le haghaidh: - Mná a bhfuil foréigean baile ag tarlú dóibh, nó mná ar tharla foréigean baile dóibh. - Cairde agus ball teaghlaigh atá ag iarraidh cuidiú le mná agus páistí a bhfuil, nó a raibh, foréigean baile ag tarlú dóibh. - Gairmithe a thacaíonn le mná agus páistí bhfuil foréigean baile ag tarlú dóibh, nó ar tharla foréigean baile dóibh. Cá huair a bhíonn sé ar oscailte? Bíonn an Líne Chabhrach ar oscailt gach lá den tseachtain ó 10am go 10pm. Bíonn sé dúnta lá Nollag. An bhfuil sé saor in aisce? Líne Chabhrach Shaorfhóin Náisiúnta é. Ní ghearrfar costas ort as do ghlao is cuma cibé acu as guthán póca ní guthán líne talún a bhfuil tú ag cur scairt as. An dtaispéanfar uimhir na Líne Cabhrach ar mo bhille? Ní fheicfear ar do bhille guthán Eircom é. Mar sin féin, déan é seo a sheiceáil le do sholárthaí seirbhíse baile nó guthán póca (O2, Vodafone, etc) lena chinntiú. Ní féidir linn a chinntiú nach dtaispeánfar an uimhir. D'fhéadfadh sé go mbeadh an uimhir i loga glaonna do ghutháin phóca chomh maith. Léigh tuilleadh faoi shábháilteacht ghutháin anseo. Cé a thabharfaidh freagairt ar mo ghlao? Tá an Líne Chabhrach faoi chúram foirne gairmiúla agus dea-oilte agus deonach dea-oilte. Is iad mná a oibríonn ar an Líne Chabhrach i gcónaí . Cén cineál tacaíochta a thugtar tríd an Líne Chabhrach? ÉISTEOIDH oibrithe na Líne Cabhrach leat. Ní mheasfaidh siad tú. Ní hinseoidh siad duit cad le déanamh. Is í do shábháilteacht ár bpríomhchúram. Creideann Grúpa Cúnta na mBan gurb é tusa an breitheamh is fearr maidir le do shábháilteacht. Labharfaidh oibrithe na Líne Cabhrach leat faoi na roghanna atá agat. Is féidir le hoibrithe na Líne Cabhrach tú a atreorú chuig seirbhís áitiúil foréigean baile nó tearmann áitiúil do mhná. Is féidir leo raon eolais a chur ar fáil duit fosta . Cé chomh minic is féidir liom scairt a chur? Uaireanta, is leor glao amháin ach faigheann a lán ban tacaíocht leanúnach ónár Líne Chabhrach. Cad a tharlóidh mura dtugtar freagairt ar an nguthán? Má chuireann tú scairt orainn agus mura mbíonn tú ábalta a fháil tríd le linn na n-uaireanna oscailte (10am go 10pm, gach lá ach amháin lá Nollag) is é mar gheall go bhfuil ár n-oibrithe tacaíochta ag glacadh glaonna ó mhná eile faoi láthari. Coinnigh leat ag tabairt iarraidh. Gheobhaidh tú tríd. Má chuireann tú scairt idir 10am go 10pm geobhaidh tú tríd chuig ár glórphost. Fág teachtaireacht le do thoil lena n-áirítear uimhir shábháilte ar a mbeimid ábalta scairt a chur ort agus inis dúinn an t-am a bheidh sé sábháilte scairt a chur ar ais ort. Freagróidh duine d'oibrithe ár Líne Cabhrach nuair a osclóidh an Líne Chabhrach an lá ina dhiaidh sin. Molaimid go gcoinníonn tú ag cur scairte ar uimhir na Líne Cabhrach i rith na n-uaireanta oscailte le fáil tríd chuig duine d'oibrithe tacaíochta ár Líne Cabhrach. Tá lagéisteacht orm. Cad ba chóir dom a dhéanamh? Is féidir leat téacs a chur chugainn ag 087-9597980 Nó seol facs ag 01-8684721 Déanfaidh oibrí tacaíochta as Grúpa Cúnta na mBan teagmháil leat tríd an mbealach céanna. Déantar gach comhfhreagas a láimhseáil faoi dhianrún. Gheobhaidh mná ag a bhfuil deacrachtaí éisteachta na seirbhísí céanna ó Ghrúpa Cúnta na mBan. Is é an t-aon difear ná go ndéanfar an chumarsáid trí ateangaire. Féadfaidh duine a mothaíonn an bhean ar a suaimhneas leis nó léi a bheith ina ateangaire nó eagróidh Grúpa Cúnta na mBan ateangaire trí Chumann Bodhar na hÉireann. Cén cineál freagartha a thugann ar ríomhphoist? Is féidir leat ríomhphost a sheoladh ag Líne Chabhrach Ghrúpa na mBan ag helpline@womensaid.ie le haghaidh eolas bunaidh a fháil. Ní féidir le Cumann Bodhar na hÉireann, áfach, tacaíocht a chur ar fáil trí ríomhphoist de bharr srianta dlíthiúla. Tabharfaimid freagairt ar do ríomhphost laistigh de thrí lá oibre. Má theastaíonn tacaíocht nó eolas uait, cuir scairt ar an Líne Chabhrach Shaorfhóin Náisiúnta ag 1800 341 900.