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Objective: The Department of Employment Affairs and Social Protection carries out surveys to ascertain how well its programmes are working and how satisfied clients are with the services provided. We do this because we need the input of the Department’s clients to understand how the Department of Social Protection can improve its services. Some surveys are conducted directly by the Statistics Unit of the Department, while in other cases we ask independent market research companies to carry out surveys on behalf of the Statistics Unit of the Department. We generally ask these companies to survey a representative sample of the population. The Statistics Unit of the Department is a part of the Irish Statistical System, and by law any survey responses supplied to the Statistics Unit or independent research companies on our behalf are totally private and confidential. Individual level information or responses cannot be shared for any other purpose than statistical reporting. Such information cannot be used for any other administrative purposes and people’s answers can’t affect any interactions they might have with the Department in any way. If you receive a survey request from the Department, please take the time to complete it as your response is really important. It will help us understand your experiences so that we can provide a better service to you. Chief Statistician Statistics Unit Department of Employment Affairs and Social Protection Recent and current projects: We’ll keep a list of surveys on this page. If any company is contracted to carry out a survey of the Department’s clients, the survey will be listed here. Here is a list of our recent surveys and some that will take place in the near future: FAQ on current surveys One Parent Family Payment Survey FAQ's Jobseekers Customer Satisfaction (INTREO) Survey FAQ’s Customer Satisfaction Survey (JobPath) FAQ's Contact details For the One Parent Family Payment Survey Information Unit, DEASP *Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers. Lines are open from 10 AM to 4 PM daily. You can also email queries to OFPSurvey@welfare.ie. For Customer Satisfaction Survey (Intreo) or Customer Satisfaction Survey (JobPath) National Contact Centre, DEASP Mailbox: CustomerSatisfactionSurvey@welfare.ie. Telephone hotline: (01) 2481398 / Lo Call: 1890 800 024* Lines are open from 9 AM to 5 PM Monday - Friday. *Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers. If you would like to be removed from the Customer Satisfaction Survey, please click here. Please provide your contact details, including your PPSN OR your date of birth.
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Chun a thuilleadh eolais ar an bhForlíonadh Ioncaim Teaghlaigh a fháil, déan teagmháil le do Lárionad Intreo áitiúil, le d’Oifig Leasa Shóisialaigh áitiúil nó le Rannóg an Fhorlíonaidh Ioncaim Teaghlaigh ag an seoladh a thugtar thuas. Chun leabhráin eolais, foirmeacha iarratais agus a thuilleadh eolais ar sheirbhísí leasa shóisialaigh a fháil: - Logáil isteach ar www.welfare.ie. - Glaoigh ar an Líne Eolais Íosghlaonna ag 1890 66 22 44 nó má tá tú ag glaoch ó lasmuigh de Phoblacht na hÉireann, glaoigh ar +353 71 91 93302, le do thoil. - Buail isteach chuig d’Ionad Faisnéise áitiúil do Shaoránaigh, do Lárionad Intreo áitiúil nó d’Oifig Leasa Shóisialaigh áitiúil. Is féidir leat teagmháil a dhéanamh le Rannóg an Fhorlíonaidh Ioncaim Teaghlaigh tríd an ríomhphost. Má tá iarratas nua agat FISNewClaims@welfare.ie. Má tá iarratas athnuachana agat FISRenewals@welfare.ie. Gach fáth eile FISSupport@welfare.ie. Tabhair faoi deara, le do thoil, go bhféadfadh soláthraithe seirbhíse éagsúla rátaí éagsúla a ghearradh as úsáid uimhreacha 1890 (Íosghlao).