http___www.tg4.ie_ga_faq_frequently-asked-questions__1.xml
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I have difficulty accessing the TG4 player? We updated the our website design in recent weeks and as a result may be experiencing problems on older browsers. If you’re experiencing difficulty accessing the player, please e mail us at webmaster@tg4.ie and let us know what your browser is, what version and what operating system you are using. Meanwhile you can access the old player at: old.tg4.ie/player You can alternatively access the content on our IOS App for iPhone or iPad and on our Smart TV App (all available to download by searching TG4 in the App store). How soon can I see the programme on catch up after broadcast? Usually the programme will be available immediately after broadcast. Occasionally, the programme upload may be delayed until the following afternoon. How can I see part 2 and subsequent programme parts? In the case of LIVE programmes, these are recorded directly from broadcast. Therefore they appear in programme parts. All parts play continuously. At the end of each part, the next part follows immediately on the same play line. Pre-roll ads may play before each part. What content does the TG4 Player carry? Any Irish language programmes broadcast on TG4 are available as catch up for 35 days after the TV transmission, rights permitting. Additional content is available under the ‘Collections’ section on the site. Can I view programmes outside of Ireland? Most of our Irish language content is available worldwide, but in some cases content rights are restricted to Ireland only or not al all. Icons on the listings page denote where rights are available for. Geo-Blocked Content Some (but not all) of TG4’s content has a rights restriction, allowing us to make it available on the island of Ireland only. Our listings page carries an indicator of which programmes are geoblocked to Ireland only (with [é] symbol) and which are not online (with 🚫 symbol). All other programmes should be available worldwide. If viewing on a browser, you need to ensure your IP address is registered in Ireland to ensure the content is not restricted. (ipinfodb.com) Alternatively, you can download our IOS App. App access is determined by Geolocation. To ensure the fullest permissible access to TG4 content for your location, ensure the Location Services on your device are set to ON for the TG4 App. How can I find a specific programme? You can use the search facility and enter a specific programme details. You can select a date to view programmes broadcast on that day. You can view programmes by genre. You can also select programmes from the ‘most recent’ and ‘most popular’ lists. Can I view TG4 Beo? Yes. Live Streams are available from the TG4 Player where rights permit. Occasionally we will run a second live stream for special events. Where can I find kids content? Kids content is listed on the TG4 player under ‘Cúla4’. You can also find a kids only player on the home page. Interactive games and further information on kids content available from: cula4.com Can I view content without subtitles? TG4 player now offers Optional Subtitles. To choose to switch off subtitles, press cc in the control panel. (some of the older content on the player will still have burnt in subtitles) If we have Irish language subtitles available, these can also be selected as an option. If you are viewing on Explore 8, Windows ’95 or older platforms, these changes will not function. You need to upgrade your browser to avail of the subtitles. What Broadband Bandwidth do I need? Currently TG4 offers four renditions ranging from 250kbit/s to 1.2mbit/s… However bandwidth of 1megabit is recommended for quality of use. I have problems with the streaming, what can I do? Contact: webmaster@tg4.ie I’d like a copy of a programme? TG4 do not hold the rights to make copies of programmes. These distribution rights usually rest with the Producer or the Distributor. In the unusual event where we do have rights available, the charge per copy is as follows: – - 30 Minute Programme – €88 + CBL @ 21% = €106.50 - 60 Minute Programme – €125 + CBL @ 21% = €151.00 This covers the person and resource time to produce the copy. If you wish to enquire about rights for a particular programme, please contact leabharlann@tg4.ie or click here to order a copy – ARCHIVE ORDER FORM. Can I get a DVD copy of Irish language movies for kids? TG4 do not hold the rights to make copies of Movies we have revoiced. There are DVDs available (with Irish language option) for some Movies, such as Spongebob Squarepants Spúinse as Uisce (Sponge out of Water) and Amhrán na Mara (Song of the Sea). These are available in shops or from www.cic.ie. If you wish to screen an Irish language movie at a public event, the following organisations can guide you mpic.org nó le filmlibrary.ie (GFD) nó accesscinema.ie
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Tá deacrachtaí agam leis an Seinnteoir ar an suíomh nua? Rinne muid athdhearadh ar suíomh TG4 le déanaí. Má tá deacracht agat leis an suíomh nua, bheimís fíor bhuíoch díot as e mail a sheoladh ag webmaster@tg4.ie le insint dúinn, cén brabhsálaí, cén leagan brabhsálaí agus cén córas oibriúcháin atá agat le teacht ar an suíomh. Idir an dá linn, is féidir leat úsáid a bhaint as an sean suíomh: old.tg4.ie/player. Is féidir freisin féachaint ar an Seinnteoir tríd an App don iPad, iPhone nó Teilifís cliste, atá ar fáil saor in aisce le íoslódáil – cuardaigh ‘TG4’ san App store. Cén uair a bhíonn ábhar ar fáil ar an Seinnteoir tar éis a chraolta? De ghnáth bíonn an clár thuas díreach tar éis a chraolta. I gcás eisceachtúil, d’fhéadfadh moill a bheith ar chlár go dtí an iar-nóin an lá dár gcionn. Cén bealach gur féidir liom cuid 2, cuid 3 &rl don chlár a fheiceáil? I gcás clár BEO, déantar taifead go díreach ón chraoladh ar gach páirt. Tiocfaidh cuid 2 suas as féin díreach tar éis cuid 1. Lig don sruth leanúint lena sheinm ag deireadh Cuid 1. Bíonn fógraí roimh chaon páirt. Cén t-ábhar atá ar fáil ar an Seinnteoir? De ghnáth bíonn aon chlár a bhfuil cearta againn dhó le feiceáil ar feadh 35 lá tar éis an dáta craolta teilifíse, ag brath ar chearta. Tá ábhar breise ar fáil faoi ‘Collections’ ar an seinnteoir. An féidir liom féachaint ó thíortha thar lear? Is féidir féachaint ar chuid de na cláir ó áit ar bith ar fud an domhain. Tá srianta cearta ar roinnt clár, rud a fhágann gur in Éirinn amháin is féidir iad a fheiceáil. Bíonn cláir againn freisin nach bhfuil cearta idirlíon againn orthu. Tá graific bheag in aice gach clár ar an liosta cláir a léiríonn cá bhfuil na cearta ar fáil. An féidir liom féachaint ar TG4 Beo? Is féidir. Tá craoladh beo TG4 le fáil ar Seinnteoir TG4 ag brath ar chearta. Ó am go cheile bíonn an dara sruth beo againn chun ócáidí speisialta a thaispeáint. Abhar atá Srianta i do Cheantar Tá srianta ceantair ar roinnt d’ábhar TG4, rud a fhágann nach féidir linn é a thaispeáint las muid d’Éirinn. Léireoidh an leathanach sceidil cén srianta atá ar chlár; feice tú siombal (é) d’ábhar atá srianta go Éire amháin agus an siombail 🚫 d’ábhar nach bhfuil ar fáil ar chor ar bith ar líne. Do gach clár eile, ba cheart go mbeadh sé le feiceáil agat go h-idirnáisiúnta. Má tá tú ag breathú ar tg4.ie, is gá duit cinntiú go bhfuil do sheoladh IP cláraithe in Éirinn, le deimhniú go seinnfidh an clár duit. (ipinfodb.com) Má tá tú ag breathnú ag úsáid APP IOS TG4, is gá duit cinntiú go bhfuil do ‘Location Services’ ar siúl ar do ghiorras. Conas gur féidir teacht ar chlár faoi leith? Is féidir theacht ar chláir tríd an ais ‘cuardach’ ach theideal/eolas a chuir isteach. Is féidir dáta a roghnú chun cláir a craoladh ar an lá sin a fheiceáil. Is féidir féachaint faoin rannóg ‘genre‘ na gclár. Chomh maith le seo tá liostaí dena Cláir is Déanaí agus na Cláir is Coitianta ar fáil. Cá bhfuil ábhar na bpáistí ar an Seinnteoir? Is féidir teacht ar an ábhar seo ar an Seinnteoir seo faoi ‘Cúla4’ agus tá Seinnteoir ar leith d’ábhar páistí ar fáil ar an leathanach baile. Tá cluichí idirghníomhacha agus eolas breise ar ábhar na nÓg ar fáil ag cula4.com An féidir liom féachaint ar chlár gan fotheidil Bhéarla? Is féidir anois breathnú ar an ábhar ar an Seinnteoir GAN fotheidil más sin is fearr leat. Más mian leat na fotheidil a mhúchadh, brú cc ag bun an scáileáin ar an seinnteoir. (beidh na fotheidil fós greanta isteach ar an ábhar atá ar an Seinnteoir le tamall) Má tá fotheidil Ghaeilge cruthaithe againn don ábhar, is féidir iad seo a roghnú in áit na bhfotheideal Béarla Má tá tú ag úsáid Explore 8 nó ar Windows ’95 nó leaganacha níos sine, ní oibreoidh na roghanna nua duit. Is gá mar sin iad a uasghrádú ar do árdán. Cén ráta leathanbhanda atá ag teastáil? Faoi láthair chuireann TG4 ceithre ‘rendition’ ar fáil, ó 250kbit/s go 1.2mbit/s. Moltar leathanbhanda de 1megabit (ar a laghad) chun an leas is fearr a bhaint den gcóras. Tá deacrachtaí agam leis an sruth. Céard is féidir liom a dhéanamh? Teagmháil: webmaster@tg4.ie An féidir liom cóip a fháil do chlár? Ní le TG4 na cearta le cóipeanna a chuir ar fáil. Go h-iondúil is leis an léiritheoir nó an dáilitheoir na cearta. Sa gcás eisceachtúil go bhfuil cearta againn le cóip a chuir ar fáil, seo thíos na rataí cuí: - Clár 30 nóim – €88 + CBL @ 21% = €106.50 - Os cionn 30 nóim – €125 + CBL @ 21% = €151.00 Clúdaíonn seo am duine, trealamh agus an cóip féin. Is féidir fiosrúcháin faoi chóipeanna a sheoladh ag leabharlann@tg4.ie nó is féidir cóip a ordú ach cliceáil anseo – FOIRM ORDAITHE CARTLAINNE. An féidir liom cóip a fháil do Scannáin Ghaeilge do Ghasúir? Ní le TG4 na cearta le cóipeanna a chuir ar fáil. Tá roinnt scannáin Gaeilge eisithe ar DVD, mar shampla Spongebob Squarepants Spúinse as Uisce (Sponge out of Water) agus Amhrán na Mara (Song of the Sea). Tá siad seo ar fáil i siopaí nó ó www.cic.ie. Más mian leat fiosrú faoi scannáin Ghaeilge le taispeáint go poiblí, is gá teagmháil a dhéanamh le mpic.org nó le filmlibrary.ie (GFD) nó accesscinema.ie