http___www.welfare.ie_ga_Pages_Control-Policy.aspx_1.xml
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Control Programme The Department has a broad ranging and comprehensive control strategy, which aims to keep fraud and abuse to a minimum. Our emphasis is to minimise risks of fraud and eliminate incorrect payments. In the control and delivery of services, the objective is to ensure that the Department pays the right person the right amount at the right time. Control Principles There is no contradiction between exercising fraud control and delivering good customer service. Everyone involved in the administration of the various social welfare schemes is aware of the need to implement appropriate controls at every stage of the process. The control process is an integral part of our day-to-day operations. There should be a high level of control awareness on the part of customers, in that they should know that: - correct identification and documentation will be required; - they may be subject to further checking at any stage of their claim; and - they should report any change in circumstances which may affect their claim. The key principles are: - Prevention: To prevent social welfare fraud entering the social welfare system. Having systems and procedures in place to prevent and minimise the risk of incorrect payments and fraud. - Detection: Where social welfare fraud occurs to develop our capabilities to identify and stop it as soon as possible. Ensuring that the public is aware of the risks and consequences of defrauding the system and dealing decisively with cases of fraud and abuse where detected. - Deterrence: Where social welfare fraud is uncovered that sanctions are applied to those responsible. In addition, this plan is designed at reinforcing the rights and responsibilities of customers as well as improving public perceptions about the security of the social welfare system. - Recovery & Debt Management: Where social welfare fraud is committed the effective and timely recovery of associated overpayments is imperative. - Measurement of Outcomes: A system for the oversight and measurement of fraud control activity will be put in place in the context of the plan. This will incorporate reviewing and improving procedures where and when necessary.
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Clár Rialúcháin: Tá straitéis fhadréimseach chuimsitheach i bhfeidhm ag an Roinn chun calaois agus mí-úsáid an chórais a choimeád a ísle is féidir. Dírímid ar an riosca calaoise a choimeád a ísle is féidir agus deireadh a chur le híocaíochtaí míchearta. I dtaca le seirbhísí a rialú agus a sholáthar, is é cuspóir na Roinne an méid ceart a íoc leis an duine ceart ag an am ceart. Prionsabail Rialúcháin Níl aon mhíréir idir rialú calaoise a bheith ann agus dea-sheirbhís a chur ar fáil don chustaiméir. Is eol don uile dhuine atá bainteach leis na scéimeanna éagsúla leasa shóisialaigh gur den riachtanas é rialuithe cuí a fheidhmiú ag gach céim den phróiseas. Dlúthchuid d'oibríochtaí laethúla na Roinne is ea an próiseas rialúcháin. Níor mhór dár gcustaiméirí a bheith ar an eolas faoi rialúcháin, ionas go mbeidh a fhios acu: - nach mór dóibh comharthaí aitheantas agus doiciméid a bheith acu;go bhféadfaí seiceáil bhreise a dhéanamh orthu ag céim ar bith dá n-éileamh; agus - nach mór dóibh aon athrú ar a gcúinsí a thuairisciú dá bhféadfadh baint a bheith aige lena n-éileamh. Is iad seo a leanas na príomhphrionsabail: - Cosc: Gan ligean do chalaois leasa shóisialaigh tosú sa chóras leasa shóisialaigh. Córais agus nósanna imeachta a bheith i bhfeidhm a choiscfidh agus íoslaghdóidh an riosca maidir le híocaíochtaí míchearta agus calaois. - Brath: I gcás ina mbraitear calaois leasa shóisialaigh acmhainní na Roinne a fhorbairt le gur féidir an chalaois sin a shainaithint agus a stopadh a luaithe is féidir. A chinntiú go mbíonn an pobal ar an eolas mar gheall ar na rioscaí agus na hiarmhairtí a bhaineann le calaois a dhéanamh ar an gcóras agus go ndéileáltar go cinntitheach le cásanna calaoise agus mí-úsáide nuair a bhraitear iad. - Díspreagadh: I gcás ina mbraitear calaois leasa shóisialaigh gearrfar smachtbhannaí orthu siúd atá freagrach. Lena chois sin, féachann an plean seo le cearta agus freagrachtaí custaiméirí a athneartú, chomh maith le muinín an phobail i sláine an chórais leasa shóisialaigh a fheabhsú. - Aisghabháil & Bainistíocht Fiachais: I gcás ina ndéantar calaois leasa shóisialaigh, is den riachtanas é aon ró-íocaíocht a aisghabháil ina iomláine a luaithe is féidir. - Tomhas na dTorthaí: Cuirfear córas i bhfeidhm trína ndéanfar gníomhaíocht maidir le rialú calaoise a mhaoirsiú agus a thomhas. Ar áireamh sa chóras sin beidh athbhreithniú agus feabhsú a dhéanamh ar nósanna imeachta de réir mar is gá.