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About IT Services IT Services is responsible for the planning, delivery and support of the University’s main computing facilities. This includes the University's network systems, web infrastructure, email and calendaring, management services, research IT and student computing facilities. IT Services also provides support for teaching and learning in a number of lecture theatres and seminar rooms on and off campus, and also provides a video capture/production service and a photographic service. Staff and students are provided with full IT support via the IT Service Desk and a wide range of IT training is also available either online or face to face. The department also runs a Projects Office to help manage IT service change and delivery initiatives. The department supports 25,000 staff and students on the main campus and in 25 remote sites including two large hospital medical centres at St. James's and Tallaght and supports nearly 2,000 wireless access points and 20,000 fixed wired network points. We aim to deliver excellent customer services and as part of the University's Quality Customer Service Charter we maintain the following: Vision We aspire to provide excellent IT services to the University to serve the realisation of student potential and scholarship that benefits Ireland and the world. Mission To provide an IT Service that is agile and creative, with robust technology that supports the University’s core mission of excellence in Teaching, Learning and Research. Core Values Our Core Values are at the heart of all we do: - University Experience - we are committed to adding to the overall University experience of staff and students. - Customer First - understanding our customers and their differing needs. Deliver our services in a way that exceeds their expectations. - One IT - working with colleagues across IT towards common goals in a collaborative environment. - Enabling Others - enabling colleagues across the University. Working in partnership with them to ensure they can guarantee delivery of their services. - Environment - understanding our role and responsibility to promote sustainable development in all our activities. Goals Strengthen Community and Promote Student Life We will deliver our services with consideration of the community, informing and involving them in our decision making processes. We will provide services that reflect the range of needs across the University, focusing on early adoption and universally accessible leading edge tools. Demonstrate Institutional Leadership We will be proactive and innovative in bringing new information technology solutions to the University and driving the evolution of existing services in line with international standards of quality and excellence. Research for Impact We will develop a collaborative IT environment enabling us to meet the dynamic needs of new research priorities. Activate Talents We will help enable strategic change within the University by working with our staff and students to develop digital capabilities for the modern world.
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Seirbhísí TF Na Seirbhísí TF atá freagrach as príomhshaoráidí ríomhaireachta an Choláiste a phleanáil agus a sheachadadh agus as tacú leo. Áirítear air sin córais líonra an Choláiste, infreastruchtúr gréasáin, ríomhphoist agus cúrsaí féilire, córais bainistithe faisnéise, saoráidí ríomhaireachta do mhic léinn, roinnt infreastruchtúir taighde agus Ríomhaireacht Ardfheidhmíochta. Cuirimid tacaíocht ar fáil freisin do theagasc agus d’fhoghlaim i roinnt léachtlann agus seomraí seimineáir ar an gcampas agus lasmuigh de, agus cuirimid seirbhís taifeadta/léirithe físe agus seirbhís ghrianghrafadóireachta ar fáil freisin. Cuirtear tacaíocht TF iomlán ar fáil do bhaill foirne agus do mhic léinn trí Dheasc Chabhrach na Seirbhísí TF agus tá raon leathan oiliúna TF ar fáil freisin, ar líne nó duine ar dhuine. Tá Oifig Bainistithe Clár freisin ag an roinn do na tionscadail TF ag teacht le beartas Bhord an Choláiste agus cuireann tacaíocht shuntasach ar fáil do Straitéis chumasaithe an Choláiste (ríomhStraitéis). Tá 16 mórthionscadal TF ar bun faoi láthair. Tacaíonn an roinn le 25,000 úsáideoir ar an bpríomhchampas agus i 25 suíomh lasmuigh de, lena n-áirítear dhá lárionad mhóra leighis in ospidéil – Ospidéal San Séamas agus Ospidéal Thamhlachta, agus tacaíonn sí le os cionn 1,200 pointe rochtana gan sreang agus le 20,000 pointe líonra le sreang. Deasc Chabhrach na Seirbhísí TF an lárphointe teagmhála do gach seirbhís, áit ar féidir fadhbanna a thuairisciú nó comhairle a lorg.