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In order to assist with your queries we have compiled a list of frequently asked questions (FAQs) about using online services. We advise you to read them first and watch our YouTube video on making an application. If you need further help, please email onlineservices@artscouncil.ie. This list is updated on an ongoing basis. Download and fill in application from System. NullReferenceException: Object reference not set to an instance of an object. at TaxSelectorPage.getContentLinks(String htmlcontent, Int64 contentId) I am trying to update my bank details but it does not seem to be working. I am using Safari with a Mac. You cannot update the bank details if you are using Safari version nos. 6.2, 7 and 8 as you need to re-enter your password in a pop-up window. These versions of Safari will not show you the pop-up window. As an alternative to Safari, download and use Google Chrome from here https://www.google.ie/chrome/browser/desktop/. What are the technical requirements for using online services? Your computer and internet browser will need to meet the following requirements to use online services successfully. PC Windows 7 or higher with Internet Explorer 8.0 or higher OR Firefox 27 or higher OR Chrome 33 or higher Mac Mac OS X v10.5 Leopard or higher with Safari 3.1 or higher OR Firefox 27 or higher OR Chrome 32 or higher or Chrome 32 or higher NB: You will also need to have Microsoft Word or OpenOffice installed to complete the actual application form. OpenOffice is free software which you can download here: http://www.openoffice.org. You must use OpenOffice version 4.0.1 or earlier. If you do not have access to a computer meeting the above requirements, please contact the Arts Council as far as possible in advance of the deadline to ensure that we can support you with making your application in time for you to meet the deadline. How do I sign up for Arts Council online services? - Go to the online services website - http://onlineservices.artscouncil.ie. - You will see a section on the page that says: New user? Sign up. - Click on the Sign up button to enter the registration process. - You will be asked to identify yourself as either an individual or organisation/group. - You will then be asked to enter: your name, tax details (PPS is mandatory if you are an individual), contact details, communication channels, and spam filter. - Click ‘Register’. - Your registration will be queued and your details verified by the Arts Council. This may take up to five working days. - When your details have been verified and your account is set up you will be sent an email with log-in instructions. I know my ARN and I applied online before. Do I have to sign up to make an online application? Yes, if your online application was prior to 03 February 2010 then you must sign up with online services and obtain a new password. Why? Because online services is new website with additional new services. Previously, Arts Council online funding applicants could only email an application form for certain funds. The new system allows you to: - create a account (with contact, banking and tax details) that can be reused for other applications; - upload your application form and up to 40MB of supporting material; - manage and schedule any subsequent payments. As online services will now be storing confidential information (such as banking and tax details), for security reasons, we are obliged to ask you to register and obtain a new password. I have managed my payments using online services. Do I have to sign up to make an online application? If you have already used online services to manage payments you do not need to register again. You can log in to the system using your existing details and create applications from your account. I signed up to use online services but I have not received a response. How long does it take to register? It may take a number of days to process your registration depending on volume. Registration tends to be busier in advance of deadlines so you are advised to register as early as possible if you wish to make an application. If you have registered but have not received an email confirmation, check your spam filters as automated emails may be directed there. Why is there an error when I enter the password I requested and received by email? - The passwords for online services are complex (a random mixture of letters, numbers and cases). The easiest way to enter them successfully is to copy the password from the email and paste it into the password field. - When copying and pasting, take care that you have copied only the password and not any other characters around it e.g. a full stop. You can paste the password first to a Word document, for example, to check this. - Have you changed the password since you logged on? If so the password contained in your email will no longer be valid. If the password has been changed and you cannot remember it, request a new password. - If you are typing the password, make sure that you are typing it exactly as it appears in the email. - Make sure that you are entering the password into the password field and not any other log-in information like your ARN or email address. - Make sure that you are entering the correct ARN. Some users have a personal ARN and one for an organisation with which they are associated. Make sure you are using the correct combination of ARN and password. If you are a registered user your ARN is provided in the registration email sent to you by the Arts Council. Your ARN is also listed on all correspondence relating to applications you have made to or funding you have received from the Arts Council. If you do not know your ARN but have used the online services system since March 2010, please contact us. You do not need to sign up again. What if I forget my password for online services? If you are a registered user and you forget your password, click on the ‘Forgot/request password’ link on the online services log-in page and enter your ARN and the email address you provided when you registered. You will receive an email with a new temporary password. You can change this to one of your own choosing once you are logged in. Please note that we do not keep records of existing passwords. You must request and use a temporary password to log in. Why is there an error when I enter my ARN and email address to request a password? There are a few possible reasons for this: - You do not have an online services account. Even if you have an ARN from prior contact with the Arts Council, you may need to register for an account if you have never made an online application, or if you have, but it was prior to March 2010. If you are in doubt about whether you have an online services account, please contact us. - The email address you entered is not the one associated with your online services account. This is usually the email address you provided when you registered. - You have entered your ARN and/or email address incorrectly. If in doubt about your ARN and/or the email address associated with your account, please contact us. - Some users have both a personal ARN and one for an organisation/group with which they are associated. Check that you are using the right combination of ARN and email address. Why is the funding I want to apply for not listed on online services? There are a few possible reasons for this: - Applications for most funding types are accepted during a specific application window, which normally opens four weeks in advance of the deadline. The opening date is usually given on the information page for that particular funding type in the ‘Financial support’ section of this website. - Funding is not necessarily available in every artform in every round. For example there could be two rounds of Project Awards in one year but applications in Music might only be accepted in one of the rounds. - Particular funding types may be open to either individuals or organisations/groups, but not both. The online services system recognises the type of account you have and lists the currently available funding for which you are eligible to apply. The guidelines for each funding type specify who is eligible. - Some funding is administered on behalf of the Arts Council by other organisations. Where this is the case, applications are not accepted via online services. See the information page for the funding type in the ‘Financial support’ section of this website for details. I am trying to confirm my bank details but when I re-enter my password as prompted it is not accepted. Do I use a different password? The password to confirm your bank details is the same as your log-on password. However if you copy and paste the password into the confirmation field it may include spaces, which will cause the system not to recognise your password. If this happens, type your password directly into the field rather than pasting it. What are the steps in making an online application? The process for applying online is as follows: - If you have not already done so; register and keep a note of your ARN and password. - Log in to your account. - Choose the appropriate funding type. - Follow the prompts and fill in the required fields. - Download the application form and save it to your computer. - Complete the application form and save it. - Return to the online site, log in and go to your home page. - Browse for and upload your application form. - Browse for and upload your supporting material. - Review your application. Applications cannot be amended or added to once submitted (see FAQ below). - Hit the Submit button (we will not receive your application until you press 'submit'). How do I download and fill in my application form? Download the application form to your computer, where you can fill it in offline and save. The application form can only be filled in using either Microsoft Word or the free open-source software OpenOffice. You must use OpenOffice version 4.0.1 or earlier. Do not use any other program to complete this form as you will be unable to submit your application and you will have to redo your application using the correct software. Do not change the format of the document you download. Only application forms saved as .doc or .docx can be submitted. Click here to download OpenOffice for free You may also find it helpful to view our YouTube videos on using the application form. How do I submit supporting material for my online application? For most funding applications, all supporting material must be uploaded and submitted electronically through the Arts Council’s online services website. There are some very limited exceptions for specific supporting materials related to particular funding types. You should refer to the guidelines specific to the funding application you are making for these. Where hard copy material is accepted, this material must be received before the application deadline. Other than the specific exceptions in the funding guidelines, any supporting material received in hard copy will be disregarded and not assessed as part of your application. How much supporting material can I submit online? You can submit up to 40MB of material online. This is an overall limit so you should check the size of each file you intend to upload to ensure that altogether the files do not total more than 40MB. What types of supporting material can I submit online? You can upload a wide range of materials including images, videos and sound files (up to a total combined limit of 40MB). The file types that can be accepted are listed below. The file extension (letters after the dot in the filename) indicates the file type. - image files - (.jpg/.gif/.tiff/.png) - sound files - (.wav/.mp3/.m4a) - video files - (Quicktime/.avi/.mov/.mp4) - text files - (.rtf/.doc/.docx/.txt) - Adobe Reader files - (.pdf) - spreadsheets (.xls/.xlsx) Can I provide a link to my supporting material on the web? Yes, you can upload links to URLs. This means you can provide us with links to certain other web sites that house sound or video clips. The only URL that will be viewed as part of the assessment process are those that are hosted on http://www.youtube.com. Links to material hosted at other web sites will not be viewed. To submit a link to a URL you must write it into a Word document or equivalent, and then upload the document as a piece of supporting material. How can I ensure supporting material I provide via the web is not publicly available? As mentioned in the previous FAQ - the only URLs that will be viewed as part of the assessment process are those that are hosted on http://www.youtube.com. In order to ensure that your material is not publicly available, we recommend the following: YouTube: In the video's settings, tick the 'Unlisted' option in the Privacy section. This will allow only those with a direct link to the video to view it. The video will not appear in search results or on your YouTube channel (if you have one). Do not tick the'Private' option as this may prevent us from viewing the video during the assessment process. Further information here. Why is my application taking so long to upload? This is usually due to slow broadband upload speeds. Upload speed is the measure of how fast content is delivered when you send files from your computer or local area network to others using the internet. In order to check or measure your upload speed we advise that you go to the following page on the Commission for Communications Regulation website, where you will be directed to sites where you can measure your broadband speed. http://www.askcomreg.ie/home/broadband_speed.5.167.LE.asp How do I know you have received my application? Once you click the Submit button: - A message will appear on-screen indicating that the application has been submitted; - You will receive an initial email confirming that the application has been submitted; - You will receive a second email containing your application number. You should refer to this if you need to contact us regarding your application; - On your homepage the application will have a status of ‘Submitted’. Note that the confirmation emails are automated, so they may be directed to your spam/junk folders. Please check these folders if you have not received them. Can I change or add to my application once I have submitted it? No, it is not possible to do this. If you wish to amend or add to a submitted application you will have to start another application and submit this as a replacement application, including all of the supporting material you wish to be considered, before the deadline. You must also confirm in writing, quoting the application number/s, which application you wish to be assessed. You can do this via email to the relevant artform team e.g. Music, or to online services support at address above. Why am I getting an 'oops error' when I try to upload my supporting documents? This could be a compatibility issue with your browser and there are a couple of solutions. - You can download and use the Google Chrome browser, or - if you do not want to download Chrome and you are using Internet Explorer 10 or 11 you will need to change the compatibility mode. To do this you need to - log in to your online services account, - go to the menu bar at the top of the browser, - select 'Tools' (little gear or cog on the top right of menu bar), - look down the list and find 'Compatibility View Settings', - add the 'artscouncil.ie' and close. You should now be able to upload your supporting documents. Why will my supporting documents not upload? I am using a Mac and Safari 11. There is an issue with Safari 11 which will not allow supporting documents to be uploaded into Online Services. If Safari 11 prevents upload of documents please use a different browser such as Firefox or Chrome. I am using macOSX Catalina / Big Sur on my Mac and cannot use OpenOffice 4.0.1 as instructed. What version should I use instead? macOSX 10.15 Catalina and later OSX applications uses 64-bit technology. If your software on your Mac is macOSX Catalina or later and you are using OpenOffice to complete your application form, you will require OpenOffice version 4.1.7 or later. Why will my application form not upload? It is a .docx file. If you are satisfied that your form has been filled out correctly, save the form in .doc format (instead of .docx) and try uploading again.
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Tá liosta déanta againn de na ceisteanna coitianta (CCanna) faoi shuíomh Gréasáin na seirbhísí ar líne le go mbeimid in ann déileáil go héifeachtúil le do chuid fiosraithe. Molaimid duit léamh tríothu ar dtús, agus má tá tuilleadh cabhrach uait, seol ríomhtheachtaireacht chuig onlineservices@artscouncil.ie. Tá an liosta seo á nuashonrú ar bhonn leanúnach. Cad iad na riachtanais theicniúla chun seirbhísí ar líne a úsáid? Ní foláir nó go gcomhlíonfadh do ríomhaire agus do bhrabhsálaí Idirlín na riachtanais seo a leanas le go mbeifí in ann úsáid a bhaint as seirbhísí ar líne: PC Windows 7 nó níos déanaí le Internet Explorer 8.0 nó níos déanaí NÓ Firefox 27 nó níos déanaí NÓ Chrome 33 nó níos déanaí Mac Mac OS X v10.5 Leopard nó níos déanaí le Safari 3.1 nó níos déanaí NÓ Firefox 27 nó níos déanaí NÓ Chrome 32 nó níos déanaí Tabhair faoi deara: Ní mór duit Microsoft Word nó OpenOffice a bheith agat ar do ríomhaire freisin chun on fhoirm iarratais féin a chomhlánú. Is bogearra soar in aisce é OpenOffice agus is féidir é a íoslódáil anseo: http://www.openoffice.org. Ní mór duit OpenOffice leagan 4.0.1 nó níos luaithe a úsáid. Conas is féidir liom clárú le haghaidh seirbhísí ar líne na Comhairle Ealaíon? Téigh chuig suíomh Gréasáin na seirbhísí ar líne - http://onlineservices.artscouncil.ie. Feicfidh tú rannóg ar an leathanach ina ndeirtear: Úsáideoir nua. Cláraigh! Cliceáil ar an gcnaipe ‘cláraigh’ chun an próiseas clárúcháin a thosú. Iarrfar ort tú féin a aithint mar dhuine aonair nó mar eagraíocht/ghrúpa. Ansin iarrfar ort d’ainm, do shonraí cánach (tá PSP éigeantach más duine aonair tú), sonraí teagmhála, modhanna cumarsáide, pasfhocal agus scagaire turscair a sholáthar. Cliceáil ar chláraigh. Déanfaidh an Chomhairle Ealaíon do shonraí clárúcháin a fhíorú ansin, d’fhéadfadh go dtógfadh sé seo suas le cúig lá oibre. Nuair atáthar tar éis do chuid sonraí a fhíorú seolfar ríomhtheachtaireacht chugat le treoracha chun logáil isteach. Tá mo ARN ar eolas agam agus rinne mé iarratas ar líne cheana. An gá dom clárú chun iarratas a dhéanamh ar líne? Is gá. Má rinne tú d’iarratas ar líne roimh 03 Feabhra 2010 ansin ní mór duit clárú arís le seirbhísí ar líne agus pasfhocal nua a fháil. Cén fáth? Mar is suíomh Gréasáin nua é seirbhísí ar líne a bhfuil seirbhísí breise nua ann. Roimhe seo, ní raibh iarratasóirí ar mhaoiniú ón gComhairle Ealaíon in ann iarratas a chur trí ríomhphost ach le haghaidh cistí áirithe amháin. Cuireann an córas nua ar do chumas: - cuntas a chruthú (le sonraí teagmhála, baincéireachta agus cánach) ar féidir é a athúsáid le haghaidh iarratas eile; - d’fhoirm iarratais a uaslódáil mar aon le suas le 40 MB d’ábhar tacaíochta; - aon íocaíochtaí ina dhiaidh sin a bhainistiú agus a sceidealadh. Toisc go mbeidh faisnéis rúnda (amhail sonraí baincéireachta agus cánach) á stóráil ag seirbhísí ar líne anois, ní mór dúinn iarraidh ort clárú register agus pasfhocal nua a fháil ar chúiseanna slándála. Táim tar éis mo chuid íocaíochtaí a bhainistiú trí sheirbhísí ar líne. An gá dom clárú chun iarratas a dhéanamh ar líne? Ní gá. Ní gá duit clárú arís má úsáid tú seirbhísí ar líne cheana chun íocaíochtaí a bhainistiú. Féadfaidh tú na sonraí reatha atá agat a úsáid le logáil isteach sa chóras agus do chuntas a úsáid chun iarratais a chruthú. Conas is féidir liom mo phasfhocal a fháil le haghaidh seirbhísí ar líne? Má tá tú cláraithe mar úsáideoir agus go ndearna tú dearmad ar do phasfhocal, cliceáil ar an gcnaipe ‘ARN/Pasfhocal Dearmadta’ agus gheobhaidh tú ríomhtheachtaireacht le pasfhocal sealadach nua inti. Féadfaidh tú é sin a athrú i ndiaidh duit logáil isteach. Iarrfar ort pasfhocal a chruthú le linn an phróisis chlárúcháin. Beidh do phasfhocal ag teastáil uait le logáil isteach chun iarratas a dhéanamh. Chláraigh mé le haghaidh Seirbhísí ar Líne ach ní bhfuair mé freagra. Cá fhad a thógann an clárú? D’fhéadfadh sé suas le cúig lá oibre a thógáil chun do chlárú a phróiseáil ag brath ar an méid a fhaightear. Is gnách go mbíonn níos mó daoine ag clárú roimh spriocdhátaí. Mar sin de, moltar duit clárú a luaithe agus is féidir más mian leat iarratas a dhéanamh. Má chláraigh tú agus mura bhfuair tú deimhniú ríomhphoist, amharc i do scagairí turscair toisc go mb’fhéidir go gcuirtear ríomhphoist uathoibrithe ansin. Conas a bheidh mo ARN ar eolas agam? Má chláraíonn tú mar úsáideoir tugtar ARN duit sa ríomhtheachtaireacht chlárúcháin a sheolann an Chomhairle Ealaíon chugat. Mura bhfuil an t-ábhar seo agat féadfaidh tú úsáid a bhaint as an nasc ‘ARN Dearmadta?’ ar an leathanach um logáil isteach. Tabhair faoi deara go mbeidh ort ainm d’eagraíochta agus an seoladh ríomhphoist a chláraigh tú le seirbhísí ar líne a iontráil. D’iarr mé pasfhocal ach nuair a chuirim isteach é faighim teachtaireacht earráide Má tá an pasfhocal á chlóscríobh agat, bí cinnte go bhfuil sé á chlóscríobh i gceart agat, díreach mar atá sé sa ríomhphost. Má tá tú tar éis an pasfhocal a chóipeáil ón ríomhphost agus a ghreamú isteach sa réimse, bí cinnte nár chóipeáil tú ach an pasfhocal féin agus nach ndearna tú aon spásanna ná aon charachtar eile mór thimpeall, m.sh. lánstad, á chóipeáil leis. Féadfaidh tú an pasfhocal a ghreamú isteach i ndoiciméad Word ar dtús, mar shampla, chun é seo a sheiceáil. Ar athraigh tú an pasfhocal ón am a ndearna tú logáil isteach? Má athraigh ní bheidh an pasfhocal i do ríomhtheachtaireacht bailí a thuilleadh. Má athraíodh an pasfhocal agus nach féidir leat cuimhneamh air, iarraidh pasfhocal nua a fháil. Déan deimhin de gurb é an pasfhocal atá á chur isteach i réimse an phasfhocail agat seachas aon fhaisnéis logála isteach eile ar nós ARN nó seoladh ríomhphoist. Cén fáth a bhfuil earráid ann nuair a chuirim mo ARN agus mo sheoladh ríomhphoist isteach chun pasfhocal a iarraidh? D’fhéadfadh cúpla cúis a bheith leis sin: - Níl cuntas agat le Seirbhísí ar Líne agat. Fiú má tá ARN agat ó bheith i dteagmháil leis an gComhairle Ealaíon roimhe seo, b’fhéidir go mbeidh ort clárú le haghaidh cuntais mura ndearna tú iarratas ar líne riamh, nó go ndearna tú é roimh mhí am Mhárta 2010. Mura bhfuil tú cinnte go bhfuil cuntas agat le Seirbhísí ar Líne, déan teagmháil linn. - Ní hionann an seoladh ríomhphoist a chuir tú isteach agus an ceann a ghabhann le do chuntas le Seirbhísí ar Líne. Is iondúil gurb é sin an seoladh ríomhphoist a thug tú nuair a chláraigh tú. - Chuir tú ARN agus/nó seoladh ríomhphoist mícheart isteach. Mura bhfuil tú cinnte faoin ARN agus/nó faoin seoladh ríomhphoist a ghabhann le do chuntas, déan teagmháil linn. - Tá dhá ARN ag roinnt úsáideoirí – ceann amháin dóibh féin agus ceann le haghaidh eagraíochta/grúpa a mbaineann siad leo. Bí cinnte go bhfuil an ARN agus an seoladh ríomhphoist ceart á gcur isteach agat. Cén fáth a thógann sé chomh fada m’iarratas a uaslódáil? Is de bharr luasanna uaslódála leathanbhanda malla a tharlaíonn sé sin de ghnáth. Is é atá i gceist le luas uaslódála ná an chaoi a thomhaistear cé chomh tapa is a seachadtar ábhar nuair a sheolann tú comhaid ó do ríomhaire nó ó do líonra achair logánta chuig daoine eile ag baint úsáide as an Idirlíon. Chun do luas uaslódála a sheiceáil nó a thomhas molaimid duit dul chuig an leathanach seo a leanas ar shuíomh Gréasáin an Choimisiúin um Rialáil Cumarsáide, ina thabharfar treoir duit chuig suíomhanna inar féidir leat do luas leathanbhanda a thomhas. http://www.askcomreg.ie/internet/broadband.59.LE.asp#L901 Cén fáth nach bhfuil an maoiniú ar mhian liom iarratas a dhéanamh air liostaithe ar na Seirbhísí ar Líne? D’fhéadfadh cúpla cúis a bheith leis sin: - Glactar le hiarratais ar an gcuid is mó de na cineálacha maoiniúcháin le linn tréimhse iarratais ar leith – a gcuirtear tús léi ceithre seachtaine roimh an spriocdháta de ghnáth. Is iondúil go dtugtar tús na tréimhse sin ar an leathanach faisnéise le haghaidh an chineáil maoiniúcháin áirithe sin sa rannán ‘Tacaíocht Airgeadais’ ar an suíomh Gréasáin seo. - Ní gá go mbeadh maoiniú ar fáil i ngach foirm ealaíne i ngach babhta. Mar shampla, d’fhéadfadh dhá bhabhta de Dhámhachtainí Tionscadail a bheith ann i mbliain amháin ach b’fhéidir nach nglacfaí le hiarratais ar Cheol ach i gceann amháin de na babhtaí. - D’fhéadfadh cineálacha maoiniúcháin áirithe a bheith ar fáil do dhaoine aonair nó d’eagraíochtaí/grúpaí, ach ní don dá dhream. Aithníonn córas na Seirbhísí ar Líne an cineál cuntais atá agat agus liostaíonn sé an maoiniú atá ar fáil faoi láthair a bhfuil tú i dteideal iarratas a dhéanamh air. Sonraítear cé atá incháilithe sna treoirlínte a ghabhann le gach cineál maoiniúcháin. - Déanann eagraíochtaí eile corrmhaoiniú a riar ar son na Comhairle Ealaíon. Ina leithéid de chás, ní ghlactar le hiarratais trí na Seirbhísí ar Líne. Féach ar an leathanach faisnéise le haghaidh an chineáil maoiniúcháin sa rannán ‘Tacaíocht Airgeadais’ ar an suíomh Gréasáin seo i gcomhair sonraí. Cad iad na céimeanna atá i gceist agus iarratas ar líne á dhéanamh? Seo a leanas an próiseas chun iarratas a dhéanamh ar líne: - Mura bhfuil sé déanta agat cheana féin, cláraigh agus breac síos do ARN agus do phasfhocal. - Logáil isteach chuig do chuntas. - Roghnaigh an cineál cuí maoinithe. - Lean na leideanna agus líon isteach na réimsí riachtanacha. - Íoslódáil an fhoirm iarratais agus sábháil í ar do ríomhaire. - Comhlánaigh an fhoirm iarratais agus sábháil í. - Fill ar an suíomh ar líne, logáil isteach agus téigh go dtí do leathanach baile. - Brabhsáil chuig d’fhoirm iarratais agus uaslódáil í. - Brabhsáil chuig d’ábhar tacaíochta agus uaslódáil é. - Caith súil siar ar d’iarratas. Ní féidir iarratais a leasú ná ní féidir cur leo tar éis iad a chur isteach (feic an Cheist Choitianta thíos). - Brúigh an cnaipe Cuir isteach (ní bhfaighimid d’iarratas mura mbrúfaidh tú ‘Cuir isteach’). Táim ag iarraidh mo shonraí bainc a dheimhniú ach nuair a chuirim mo phasfhocal isteach athuair faoi mar a iarrtar orm, ní ghlactar leis. Ar cheart dom pasfhocal eile a úsáid? Is ionann an pasfhocal chun do shonraí bainc a dheimhniú agus an ceann logála isteach. Má dhéanann tú an pasfhocal a chóipeáil agus a ghreamú isteach sa réimse deimhniúcháin, áfach, d’fhéadfadh spásanna a bheith san áireamh agus ní aithneoidh an córas do pasfhocal dá thoradh. Má tharlaíonn sé sin, clóscríobh do phasfhocal isteach sa réimse go díreach in áit é a ghreamú. Conas is féidir liom m’fhoirm iarratais a íoslódáil agus a chomhlánú? Íoslódáil an fhoirm iarratais chuig do ríomhaire, agus ansin beidh tú in ann í a chomhlánú agus a shábháil gan a bheith ar líne. Ní féidir an fhoirm iarratais seo a chomhlánú ach trí Microsoft Word nó an ríomhchlár saor in aisce foinse-oscailte OpenOffice a úsáid. Ní mór duit OpenOffice leagan 4.0.1 nó níos luaithe a úsáid. Ná húsáid aon ríomhchlár eile chun an fhoirm seo a chomhlánú, mar ní bheidh tú ábalta d’iarratas a sheoladh isteach agus beidh ort d’iarratas a dhéanamh arís ag baint úsáide as an ríomhchlár cuí. Ná athraigh formáid an doiciméid a íoslódálann tú. Ní féidir ach foirmeacha iarratais atá sábháilte mar .doc nó .docx a chur isteach. Cliceáil anseo chun OpenOffice a íoslódáil saor in aisce Féach ar ár bhfís YouTube mar chabhair duit agus an fhoirm iarratais á comhlánú. Cén chaoi a gcuirim ábhar tacaíochta isteach le haghaidh m’iarratais ar líne? I gcás mhóramh na n-iarratas ar mhaoiniú, ní mór an t-ábhar tacaíochta ar fad a uaslódáil agus a chur isteach go leictreonach ar shuíomh Gréasáin na Comhairle Ealaíon um Sheirbhísí ar Líne. Tá roinnt eisceachtaí an-teoranta ann i gcás ábhair thacaíochta ar leith a bhaineann le cineálacha maoiniúcháin áirithe. Ba chóir duit breathnú ar na treoirlínte sonracha a bhaineann leis an iarratas maoiniúcháin atá á dhéanamh agat chun iad sin a fháil amach. Sa chás go nglactar le cruachóip den ábhar, ní mór an t-ábhar sin a bheith faighte roimh an spriocdháta don iarratas. Amach ó na heisceachtaí sonracha a shonraítear sna treoirlínte maoiniúcháin, tabharfar neamhaird ar aon ábhar tacaíochta a fhaightear i gcruachóip agus ní dhéanfar measúnú air mar chuid de d’iarratas. Cá mhéad ábhar tacaíochta is féidir liom a chur isteach ar líne? Is féidir leat suas le 40MB d’ábhar a chur isteach ar líne. Teorainn san iomlán é sin; mar sin de, ba chóir duit méid gach comhaid atá ar intinn agat a uaslódáil a sheiceáil lena chinntiú nach bhfuil na comhaid uile níos mó ná 40MB san iomlán. Cad iad na cineálacha ábhar tacaíochta is féidir liom a chur isteach ar líne? Is féidir leat réimse leathan ábhar a uaslódáil lena n-áirítear íomhánna, físeáin agus comhaid fuaime (suas le teorainn iomlán 40MB agus iad le chéile). Tá liosta thíos de na cineálacha comhaid a nglactar leo: Cuireann an iarmhír comhadainm (na litreacha tar éis an phoinc sa chomhadainm) an cineál comhaid in iúl. - comhaid íomhá - (.jpg/.gif/.tiff/.png) - comhaid fuaime - (.wav/.mp3/.m4a) - comhaid físeáin - (Quicktime/.avi/.mov/.mp4) - téacschomhaid - (.rtf/.doc/.docx/.txt) - comhaid Adobe Reader - (.pdf) - scarbhileoga (.xls/.xlsx) An féidir liom nasc chuig m’ábhar tacaíochta ar an nGréasán a chur ar fáil? Yes, you can upload links to URLs. This means you can provide us with links to certain other web sites that house sound or video clips.Is féidir; tig leat naisc chuig URLanna a uaslódáil. Is féidir leat é a úsáid chun naisc a thabhairt dúinn chuig suíomhanna Gréasáin áirithe eile ar a bhfuil gearrthóga fuaime nó físe. Ní bhreathnófar ach ar URLanna a óstáiltear ar http://www.youtube.com. mar chuid den mheasúnú. Ní fhéachfar ar ábhar atá á óstáil ar shuíomhanna Gréasáin eile. Chun nasc a chur isteach chuig URL, ní mór duit é a scríobh isteach i gcáipéis Word nó a comhionann agus an cháipéis a uaslódáil ansin mar phíosa ábhar tacaíochta. Cén chaoi a dtig liom a chinntiú nach mbeidh an t-ábhar tacaíochta a thugaim ar an nGréasán ar fáil go poiblí? Mar a luadh sa Cheist Choitianta roimhe seo, ní fhéachfar ar aon URLanna mar chuid den mheasúnú mura bhfuil siad á n-óstáil ar http://www.youtube.com. Molaimid duit an méid seo a leanas a dhéanamh lena chinntiú nach mbeidh d’ábhar ar fáil go poiblí: YouTube: I socruithe an fhíseáin, cuir tic leis an rogha ‘Unlisted’ i rannán an Phríobháideachais. Mar thoradh air sin, ní bheidh ach na daoine ag a bhfuil nasc díreach chuig an bhfíseán in ann féachaint air. Ní thiocfaidh an físeán aníos i dtorthaí cuardaigh nó ar do chainéal YouTube (má tá ceann agat). Ná cuir tic leis an rogha ‘Private’ toisc go bhféadfadh sé sin cosc a chur orainne ó amharc ar an bhfíseán le linn an mheasúnaithe. Tá tuilleadh faisnéise anseo. here. Cá bhfios dom go bhfuarthas m’iarratas? Nuair a chliceálann tú an cnaipe ‘Cuir isteach’: - Tiocfaidh teachtaireacht aníos ar an scáileán a léireoidh gur cuireadh an t-iarratas isteach; - Cuirfear ríomhphost tosaigh chugat á dheimhniú gur cuireadh an t-iarratas isteach; - Cuirfear ríomhphost eile chugat ina mbeidh d’uimhir iarratais. Ba chóir duit tagairt a dhéanamh di sin más gás duit teagmháil a dhéanamh linn i dtaca le d’iarratas; - Déarfar ar do leathanach baile go bhfuil an t-iarratas ‘Curtha isteach’. Cuimhnigh go bhfuil na ríomhphoist deimhniúcháin uathoibrithe agus, dá bhrí sin, go mb’fhéidir go gcuirfí iad i d’fhillteáin turscair/dramhphoist. Breathnaigh sna fillteáin sin mura bhfuair tú iad. An féidir liom m’iarratas a athrú nó cur leis tar éis dom é a chur isteach? Ní féidir é sin a dhéanamh. Más mian leat iarratas a cuireadh isteach a leasú nó cur leis, beidh ort iarratas eile a thosú agus é sin a chur isteach mar iarratas ionaid, lena n-áirítear an t-ábhar tacaíochta uile ba mhian leat a chur san áireamh, roimh an spriocdháta. Caithfidh tú a dheimhniú i scríbhinn freisin cén t-iarratas ar mhaith leat go ndéanfaí measúnú air, mar aon leis an uimhir iarratais/na huimhreacha iarratais. Tig leat é sin a dhéanamh ach ríomhphost a chur chuig an bhfoireann ábhartha a bhaineann leis an bhfoirm ealaíne, e.g. Ceol, nó chuig an rannóg tacaíochta le haghaidh na Seirbhísí ar Líne ar onlineservice@artscouncil.ie. Táim ag iarraidh mo shonraí bainc a nuashonrú ach ní cosúil go bhfuil sé ag obair. Tá Safari á úsáid agam le Mac. Ní féidir leat na sonraí bainc a nuashonrú má tá leagan Safari 6.2, 7 nó 8 á úsáid agat mar gur gá duit do phasfhocal a athiontráil i bhfuinneog aníos. Ní thaispeánfaidh na leaganacha Safari sin an fhuinneog aníos duit. Mar mhalairt ar Safari, íoslódáil agus úsáid Google Chrome uaidh seo https://www.google.ie/chrome/browser/desktop/. Cén fáth a bhfeicim earráid ‘úps’ agus iarracht á déanamh agam doiciméid tacaíochta a uaslódáil? B’fhéidir go bhfuil fadhb comhoiriúnachta ann le do bhrabhsálaí, agus tá cúpla réiteach ann. - Is féidir leat brabhsálaí Google Chrome a íoslódáil agus a úsáid, nó - Mura dteastaíonn uait Chrome a íoslódáil agus má tá Internet Explorer 10 nó 11 in úsáid agat, beidh ort an mód comhoiriúnachta a athrú. Chun é sin a dhéanamh, beidh ort: - logáil isteach ar do chuntas seirbhísí ar líne, - dul chuig an roghchlár ag barr an bhrabhsálaí, - ‘Tools’ (giar beag nó roth fiaclach ar barr an roghchláir ar dheis) a roghnú - dul chuig ‘Compatibility View Settings’, - ‘artscouncil.ie’ a chur leis, agus é a dhúnadh. Anois ba cheart go mbeadh ar do chumas na doiciméid tacaíochta a uaslódáil.