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Trouble Shooting Guide Are you having trouble getting SAORVIEW? We can help. But before we start there are some simple checks you can do that may help you to resolve the issue: - Make sure that the connections between your SAORVIEW box and TV are still in place - Check that your aerial plug is still connected to your SAORVIEW box or TV - Look for broken. pinched or frayed aerial cables, or aerial cables that are joined up with tape or the wrong kind of connector - If you are using an aerial amplifier, make sure that it is powered up and connected - NEVER go on to the roof of your home to check your aerial – always leave this to a competent aerial installer I’ve installed my new SAORVIEW approved TV or set top box, as per the installation guide or instruction booklet, but my picture is freezing and breaking up like a jigsaw. Generally, this type of problem is associated with the quality of your aerial installation. Digital television pictures, such as SAORVIEW, can freeze or break up into little squares, as a result of a weak receive signal. A few checks to carry out: - Check SAORVIEW availability in your area, use the coverage checker to assist. - Are you using outdoor roof mounted UHF aerial? An indoor aerial such as “Rabbits Ears” may not be sufficient. Also, the VHF aerials which were previously used for analogue reception of RTÉ One and RTÉ Two in many parts of the country are NOT suitable for Saorview. - Is the aerial pointed at the correct transmitter site? The SAORVIEW coverage checker will tell you which transmitter site provides the best signal in your area. - How old is the aerial? A roof mounted aerial (and associated cables and boosters, where fitted) can be damaged over time by the wind and rain. If it’s been on the roof for a long time, it may need replacing - If you are in a SAORVIEW coverage area, and are experiencing picture disturbance, then you may need to ask a local, competent aerial installer to check your installation. I am missing some of the SAORVIEW channels such as RTÉ One or TG4 If you are missing some of the channels that SAORVIEW provides you may need to get your aerial or installation checked out by a competent installer. This problem can be caused by the use of an indoor aerial, or a poorly maintained or installed roof aerial. Some unapproved boxes can also give rise to this problem. I get all of the SAORVIEW channels in one room, but the picture breaks up or some channels cannot be received in another room This is due to a problem with the aerial cabling or installation in your home – we recommend getting a competent installer to check and repair your SAORVIEW installation. I have an excellent SAORVIEW signal most of the time, but when the weather is fine or during conditions of high pressure my picture tends to freeze and break up into little squares. 2RN advises that sometimes certain weather conditions can disrupt SAORVIEW television reception for a small percentage of viewers, particularly those whose aerial systems need attention. This problem can be most prevalent when a high pressure weather system is stable across the country. Whenever such conditions prevail, unwanted television signals may be received from transmitters which are located a significant distance away, such as the UK, and this can result in interference to normal reception, particularly for those viewers residing in coastal areas of the south and east. This interference can lead to intermittent picture break-up and loss of sound on some or all channels and generally only lasts for a short period of time, although in exceptional cases may be prevalent over a number of days. In the vast majority of cases a correctly installed and well maintained SAORVIEW setup will not suffer from this issue. Unfortunately some SAORVIEW installations are not adequate, despite working perfectly most of the time. If you think your SAORVIEW reception is suffering during high pressure then you are advised to have a suitably qualified aerial installer check your system and ensure that you are tuned to the television transmitter that will provide you with the most stable reception – noting that this may not always be the one providing the strongest signal. Please consult the SAORVIEW coverage checker for advice on the most appropriate transmitter in your area I have an excellent SAORVIEW signal most of the time, but in bad weather my picture tends to freeze and break up into little squares. Adverse weather conditions do not directly affect SAORVIEW transmissions. However, if the wind and /or rain cause problems with your SAORVIEW reception, then this is likely due to your aerial installation. If your aerial, or the cable connected to it, is damaged or poorly installed, the wind and rain can cause disruption to your reception. If your aerial is situated close to large trees, then you may experience reception problems, which may be more noticeable in windy weather. Consequently, if inclement weather conditions are affecting your SAORVIEW reception, then you should contact a local, competent aerial installer. IMPORTANT: SAORVIEW recommends that you engage a competent local installer to set up and maintain your roof aerial or satellite dish. Working at heights is always best left to those who are qualified and insured to do so. My SAORVIEW service was perfect, but it has gone completely blank. From time to time, the RTÉ Transmission Network carries out essential maintenance on the transmission network. Sometimes this involves turning off SAORVIEW from a particular transmitter site. This usually lasts no longer than a few hours. Information on signal outages can be found on Aertel 169, and on our Latest News page. If the signal is gone for a longer duration than this, and you are confident that your aerial hasn’t been inadvertently disconnected or gone faulty, then here are a few easy things you can try: - Using your TV’s remote control, check that you have selected the correct input on your TV. If your set top box is connected to the TV with a SCART lead, you’ll need to select the input named AV or SCART. If your set top box is connected to the TV using a HDMI lead, you’ll need to select the appropriate HDMI input (i.e. HDMI 1, or HDMI 2 etc.) - Unplug theTV and set top box. Wait about 30 seconds and then plug everything back in again. Turn on your TV and set top box and everything could be fine again. Your TV may have inadvertently switched to the wrong input. - On rare occasions, a re-scan is required to allow your SAORVIEW set top box or SAORVIEW TV to update itself with either new channels, or a change of channel frequency. This will be publicised in advance by SAORVIEW, but just in case try doing a re-scan. A step-by-step guide can be found here: http://www.saorview.ie/wp-content/uploads/2012/07/A-Guide-to-re-scanning-SAORVIEW-Approved-Equipment.pdf I bought a new digital television set and, although it lists all the Saorview channels, I cannot see a picture even though the sound is perfect. This is usually because the set is not SAORVIEW-approved and is not capable of decoding the MPEG4 video transmission mode as used in the Republic of Ireland. I bought a new set top box, but I can’t get the digital Aertel service. This maybe a non approved set top box. If you cannot see the new digital Aertel service, please contact the retailer where you purchased the box. I bought a new digital TV, but I can’t get the digital Aertel service. This maybe a non approved TV. If you cannot see the new digital Aertel service, please contact the retailer where you purchased the TV.
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Treoir maidir le Fadhbanna a Réiteach Tá an bosca SAORVIEW-cheadaithe curtha i bhfearas agam, faoi mar a leagtar amach sa leabhrán treorach, ach tá an pictiúr ag dul ina stad agus ag briseadh suas mar a bheadh míreanna mearaí ann. Go hiondúil, is é an fearas aeróige agus a fheabhas a cuireadh isteach é a bhíonn i gceist le trioblóid den chineál seo. Stadanna nó briseanna an pictiúr digiteach teilifíse, den chineál a bhíonn ar SAORVIEW, ina chearnóga beag, nuair a bhíonn an comhartha atá ag teacht isteach rólag. Tá roinnt nithe le seiceáil: - Seiceáil réim ceangail SAORVIEW sa cheantar, úsáid an deis seiceála maidir le réim ceangail mar chúnamh leis sin. - An bhfuil aeróg UHF feistithe taobh amuigh ar bharr an tí agat? D’fhéadfadh nach leor aeróg taobh istigh, de leithéid “Cluasa Coinín” mar shampla. Anuas air sin, níl na haeróga VHF a bhíodh in úsáid roimhe seo in áiteanna áirithe ar fud na tíre maidir le comharthaí analógacha RTÉ One agus RTÉ Two oiriúnach maidir le ceangal le Saorview. - An bhfuil an aeróg dírithe ar an láthair tarchuradóireachta cuí? Tugtar eolas trí réim ceangail SAORVIEW a sheiceáil faoin láthair tarchuradóireachta is fearr a sheolann comhartha chuig do cheantarsa. - An seanaeróg atá agat? Tarlaíonn damáiste le himeacht aimsire d’aeróga ar mhullach an tí (agus do cháblaí, d’fhearas bisigh etc. a ghabhann leo) mar gheall ar ghaoth agus ar bháisteach. Má tá an aeróg ar bharr an tí le tamall fada, b’fhéidir go dteastaíonn aeróg nua. - Má tá tú faoi réim ceangail SAORVIEW, agus má tá cur isteach ar an bpictiúr ar an teilifís, b’fhéidir gur gá labhairt le duine atá inniúil ar aeróga a fheistiúgo ndéantar an fearas a sheiceáil. Tá an teilifís nua SAORVIEW-cheadaithe curtha i bhfearas agam, faoi mar a leagtar amach sa leabhrán treorach, ach tá an pictiúr ag dul ina stad agus ag briseadh suas mar a bheadh míreanna mearaí ann. Féach thuas Bíonn comhartha maith SAORVIEW agam an chuid is mó den am, ach nuair a bhíonn an aimsir go breá bíonn an claonadh sa phictiúr dul ina stad agus briseadh ina chearnóga beaga. Uaireanta, nuair a bhíonn an aimsir an-bhreá (brú ard), is féidir le comharthaí iomraill ó tharchuradóirí thar lear teacht chomh fada le haeróg in Éirinn. Má tharlaíonn sin, ba cheart caidreamh a dhéanamh go háitiúil le duine atá inniúil ar fheistiú aeróige agus an fearas a scrúdú. Bíonn comhartha maith SAORVIEW agam an chuid is mó den am, ach nuair a bhíonn an aimsir go dona bíonn an claonadh sa phictiúr dul ina stad agus briseadh ina chearnóga beaga. Ní chuireann drochaimsir isteach go díreach ar tharchuradóireacht SAORVIEW. Má tharlaíonn trioblóid leis an gcomhartha SAORVIEW agat le linn aimsir gaoithe nó báistí, is dócha go mbaineann sin leis an bhfearas aeróige. Má tharla damáiste don aeróg, nó don chábla atá ceangailte léi, nó murar cuireadh an fearas isteach mar ba chóir, d’fhéadfadh an ghaoth agus an bháisteach cur isteach ar an gcomhartha. Má bhíonn an aeróg suite i ngar do chrainn arda, d’fhéadfadh trioblóid a bheith agat leis an gcomhartha agus d’fhéadfadh gur measa an trioblóid sin nuair a bhíonn an aimsir garbh. Dá réir sin, má bhíonn cur isteach ar an gcomhartha SAORVIEW nuair a bhíonn an aimsir go dona, is ceart duit an cás a phlé le duine atá inniúil ar fhearas aeróige a fheistiú. TÁBHACHTACH: Molann SAORVIEW gur cheart duine a fhostú go háitiúil atá inniúil ar aeróg nó mias satailíte a chur isteach, a chur i bhfearas agus obair chothabhála a dhéanamh. Is fearr obair in áit chrochta a fhágáil fúthu sin atá cáilithe maidir le hobair den chineál sin agus árachas acu ina leith. Bhí an tseirbhís SAORVIEW go breá, ach níl a dhubh ná a dhath le feiceáil anois agam. Ó am go chéile, déanann Líonra Tarchuradóireachta RTÉ obair riachtanach chothabhála ar an gcóras tarchuradóireachta. Tarlaíonn uaireanta gur gá SAORVIEW, ó tharchuradóir faoi leith, a mhúchadh chuige sin. Ní hiondúil go mbeadh amhlaidh níos mó ná cúpla uair a chloig. Bíonn eolas ar Aertel 169 faoi chomharthaí nach bhfuil ar fáil agus ar an leathanach Scéalta is Nua. Má bhíonn tú gan chomhartha níos faide ná sin, agus má tá tú cinnte nár briseadh an ceangal leis an aeróg, nó fabht a theacht ann, tá roinnt rudaí ar fiú triail a bhaint astu: - Seiceáil, le deis cianrialaithe na teilifíse, gurb é an ceangal le SAORVIEW atá roghnaithe. Más le cábla SCART atá an ceangal ón mbosca ar bharr na teilifíse chuig an Teilifís, ní mór duit AV nó SCART a bheith roghnaithe agat. Más le cábla HDMI atá an bosca ar bharr na teilifíse ceangailte leis an Teilifíseán, ní mór an ceangal cuí a bheith roghnaithe(i.e. HDMI 1, nó HDMI 2 etc.) - Tarraing amach an phlugóid leictreachais a ligeann cumhacht chuig an teilifís agus chuig an mbosca ar bharr na teilifíse. Fan timpeall is 30 soicind sula gcuirtear na plugóidí ar fad ar ais isteach. Cas air an Teilifís agus an bosca ar bharr na teilifíse agus ba cheart go mbeadh gach rud ag obair arís. D’fhéadfadh gur athraigh an teilifís go dtí an ceangal contráilte gan aon chúis leis sin. - Tarlaíonn anois is arís, cé gur go hannamh é, go mbíonn athscanadh de dhíth ionas gur féidir leis an mBosca ar bharr na teilifíse SAORVIEW nó leis an Teilifís SAORVIEW leasú a dhéanamh maidir le cainéil nua nó le hathrú ar an minicíocht i ndáil le cainéil áirithe. Tugann SAORVIEW fógra roimh ré ina leithéid de chás, ach is féidir triail a bhaint as athscannadh tráth ar bith. Tugtar treoir faoina bhfuil le déanamh anseo: http://www.saorview.ie/wp-content/uploads/2012/07/A-Guide-to-re-scanning-SAORVIEW-Approved-Equipment.pdf Cheannaigh mé teilifís dhigiteach nua agus, cé go liostaítear na cainéil Saorview ar fad, níl aon phictiúr le feiceáil agam cé go bhfuil an fhuaim go breá. Is iondúil gurb é is cúis leis seo gur teilifís atá i gceist nach bhfuil SAORVIEW-cheadaithe agus nach ndéanann díchódú ar MPEG4, an modh tarchuradóireachta físe a úsáidtear i bPoblacht na hÉireann. Cheannaigh mé bosca nua ar bharr na teilifíse, ach níl seirbhís dhigiteach Aertel ar fáil. D’fhéadfadh gur bosca é seo nach bhfuil SAORVIEW-cheadaithe. Mura bhfuil seirbhís dhigiteach nua Aertel le feiceáil agat, fiosraigh sin leis an miondíoltóir ónar cheannaigh tú an bosca. Cheannaigh mé teilifís dhigiteach nua, ach níl seirbhís dhigiteach Aertel ar fáil. D’fhéadfadh gur teilifís í seo nach bhfuil SAORVIEW-cheadaithe. Mura bhfuil seirbhís dhigiteach nua Aertel le feiceáil agat, fiosraigh sin leis an miondíoltóir ónar cheannaigh tú an teilifís.