http___www.rte.ie_about_ie_serving-our-audience_2012_0905_336448-rochtain-ag-daoine-faoi-mhichumas-ar-sheirbhisi-rte__1.xml
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Serving Our Audience Access to RTÉ's Services for People with Disabilities Section 26 (1) of the Disabilities Act 2005 requires a public body to provide access to its services to people with disabilities where practical and appropriate. RTÉ’s services include radio and television channels, online sites, musical performing groups, Aertel, transmission networks and publications such as the RTÉ Guide. In so far as it is practical RTÉ strives to make it services accessible to people with disabilities. A high proportion of our television programmes are subtitled for people with hearing losses and we have signed daily news bulletins and weekly weather bulletins on RTÉ One. With the introduction of digital television we now have the technical capability of introducing audio description on some of our programmes. Daily contact with RTÉ is made available to the deaf and hard of hearing through a special “text-messaging” service (087-798 9128) and email address (subtitle@rte.ie) and a meeting is held in RTÉ annually with all the representative groups. Most of our text based online services are speech-enabled. People in wheelchairs who visit RTÉ studios throughout the country will find that all studios have wheelchair access, as have all public areas and offices. If a person with a disability encounters a difficulty in accessing any of RTÉ’s services we will do our best to assist in addressing that issue. If the issue cannot be resolved a formal complaint may be made Making a Complaint about Access to Services Section 26 (1) of the Disabilities Act 2005 requires a public body to provide access to its services to people with disabilities where practical and appropriate. If a member of the public feels that RTÉ in its provision of services discriminates against a person with a disability a complaint may be made to Michael O’Brien, Senior Human Resource Manager, Email: michael.obrien@rte.ie Post to: Michael O’Brien, Corporate Human Resources, Administration Building, RTÉ, Donnybrook, Dublin 4 Rochtain ag Daoine faoi Mhíchumas ar Sheirbhísí RTÉ Faoi Alt 26 (1) den Acht um Míchumas 2005 éilítear ar chomhlacht poiblí rochtain a thabhairt do dhaoine faoi mhíchumas, nuair atá sin praiticiúil agus iomchuí, ar a chuid seirbhísí.
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Freastal ar ár Lucht Féachana/Éisteachta Rochtain ag Daoine faoi Mhíchumas ar Sheirbhísí RTÉ Faoi Alt 26 (1) den Acht um Míchumas 2005 éilítear ar chomhlacht poiblí rochtain a thabhairt do dhaoine faoi mhíchumas, nuair atá sin praiticiúil agus iomchuí, ar a chuid seirbhísí. Áirítear ar sheirbhísí RTÉ cainéil raidió agus teilifíse, láithreáin ar líne, grúpaí oirfide ceoil, Aertel, líonraí tarchuir agus foilseacháin mar an RTÉ Guide. Déanann RTÉ gach iarracht, a mhéid is atá praiticiúil, go mbeadh rochtain ar a chuid seirbhísí ag daoine faoi mhíchumas. Bíonn fotheidil ar go leor dár gcuid clár teilifíse ar mhaithe le daoine a bhfuil caillteanais éisteachta ag dul dóibh agus bíonn feasacháin laethúla agus sheachtainiúla nuachta agus aimsire i dteanga chomharthaíochta ar RTÉ One. Ó tugadh isteach teilifís dhigiteach tá an cumas teicniúil anois againn clos-tuairisc a thabhairt isteach ar roinnt dár gcuid clár, de réir mar a bhíonn acmhainní ar fáil. Is féidir le daoine atá bodhar nó daoine a bhfuil deacrachtaí éisteachta acu teagmháil laethúil a dhéanamh le RTÉ trí sheirbhís speisialta de theachtaireachtaí téacs (087-798 9128) agus ar an ríomhphost (subtitle@rte.ie) agus tionóltar cruinniú bliantúil in RTÉ le gach ceann de na grúpaí ionadaíocha. Tá formhór ár seirbhísí téacs-bhunaithe ar líne caint-chumasaithe. Tuigfidh daoine i gcathaoireacha rotha a thugann cuairt ar stiúideonna RTÉ ar fud na tíre go bhfuil rochtain cathaoireacha rothaí ar gach stiúideo, mar atá ar gach áit phoiblí agus ar gach oifig. Má bhíonn deacracht ag duine faoi mhíchumas rochtain a fháil ar sheirbhís ar bith de chuid RTÉ, déanfaimid ár ndícheall aghaidh a thabhairt ar an gceist sin. Murar féidir an cheist a réiteach is féidir gearán foirmiúil a dhéanamh. Gearán a dhéanamh faoi Rochtain ar Sheirbhísí Ceanglaíonn Alt 26 (1) den Acht um Míchumas 2005 ar chomhlachtaí poiblí rochtain ar a gcuid seirbhísí a chur ar fáil do dhaoine faoi mhíchumas nuair is praiticiúil agus is cuí sin. Má mheasann duine go bhfuil idirdhealú i gcoinne duine faoi mhíchumas á dhéanamh ag RTÉ maidir lena chuid seirbhísí a chur ar fáil, is féidir gearán a dhéanamh chuig: Michael O’Brien, Bainisteoir Sinsearach, Acmhainní Daonna, Teileafón: 01 208 2469 Ríomhphost: michael.obrien@rte.ie Seol chuig: Michael O’Brien, Acmhainní Daonna Corparáideacha, An Foirgneamh Riaracháin, RTÉ, Domhnach Broc, Baile Átha Cliath 4