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Data Protection Data Protection Policy The General Data Protection Regulation (GDPR) very significantly increases the obligations and responsibilities for organisations and businesses around how we collect, use and protect personal information. At the centre of the new law is a requirement for organisations and businesses, like ours, to be fully transparent about how we are using and safeguarding your personal information, and also to be able to demonstrate how we are accountable for any data processing activities that we undertake. This is our guide to how personal data is managed by evolve design limited, so please read it carefully. As both a processor and handler of information data privacy is taken very seriously at evolve. It is important that you know exactly what we do with the personal information that you and others provide to us, why we gather it and what it means to you. This document outlines our approach to Data Privacy to fulfil our obligations under the General Data Protection Regulation [GDPR]. We also welcome it as an opportunity to reassure you of the importance we place on keeping your personal data secure, and of the strict guidelines we apply to its use. We want you to be clear on - Who we are - The information we collect about you - When and how we collect information about you - How we use your information* - How we use analytics and automated processing platforms - Who we share your information with - How long we hold your information for - Implications of not providing personal information - The legal basis for using your information - Processing your information outside Europe - How to exercise your personal information rights - How you should contact us - Changes to this notice. *This notice applies to all of our third party products, platforms and our own internal services. If you have any questions about how your information is gathered, stored, shared or used, please contact our Data Protection Officer. You have a number of rights in relation to your information, including the right to object to processing of your personal information for direct marketing or where the legal basis for our use of your data is our legitimate business interests or performance of a task in the public. Who we are Throughout this document, “we”, “us”, “our” and “ours” refers to City Sightseeing Dublin limited and/or the team that works within the company. We have a registered address at: Irish City Tours Unit 12, Bluebell Ave Bluebell Dublin 12 The information that we collect about you There are a number of reasons for gathering information about you. For instance, we need to know how to get in touch with you, we need to be certain of your identity so we can offer you products and services that give you the best possible customer experience. This information that we collect falls into various categories. Identity & contact information Name, contact details, internet protocol addresses as well as cookie identifiers, email address, work and personal phone numbers. Financial details/circumstances Bank account details, personal or company provided, administration records. Information you provide us about others or others provide us about you Someone gives us information about you, we may add it to any personal information we already hold and we will use it in the ways described in this Data Privacy Notice. Before you disclose information to us about another person, you should be sure that you have their agreement to do so. You should also show them this Data Privacy Notice. You need to ensure they confirm that they know you are sharing their personal information with us for the purposes described in this Data Privacy Notice. Sensitive categories of data We will only hold this data when we need to for the purposes of the services we provide to you or where we have a legal obligation to do so. Examples of when we use this type of data include: - Information about you provided by others - If you give us information about someone else, or someone gives us information about you - Information which you have consented to us using - Your agreement to allow us contact you through certain channels to offer you relevant services - Information from online activities - We collect information about your internet activity using technology known as cookies, which can often be controlled through internet browsers. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy, which is available on our website - We collect information about your internet browser settings or otherwise Internet Protocol (IP) and other relevant information to help us identify your geographic location when providing you with our services. - Other personal information Stakeholder data Sometimes we may collect and use your information even though you are not a customer of ours. For example, you may be a supplier or a third party representative of one of our customers, or you may be in the process of engaging with one of our customers. In these cases, your own circumstances may have a material impact on the ability of our customers to perform their obligations to us, and we will need to consider these. If so, we will apply the principles outlined in this Data Privacy Notice when dealing with your information. When and how we collect information about you As you use our services, our third party affiliated products or make enquiries and engage with us, information is gathered about you. We may also collect information about you from other people and other parties, for example, when you are named in an application, from credit rating agencies and from sources where you have chosen to make your information publicly available, such as social media sites. When we collect information about you: - When you ask us to provide you with certain products and services. For example, third party analytical products or platforms may require us to collect relevant information from you - When you use our website and the online services provided by us including mobile applications - When you or others give us information verbally or in writing - When you use our third party products or our internal services, we gather details about you - When you make information about yourself publicly available on your social media accounts or where you choose to make information available to us through your social media account, and where it is appropriate for us to use it, this information can help enable us to do things like: - Improve our service. For example, identifying common service issues - Personalise your online experience with us, including through the use of videos or apps - Contact you through the social media services, and enable you to share your experience and content via social media services. For a description on how social media services, our other third party platforms, plug-ins, integrations or applications work, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings. - From your online activities with third parties where you have given us your consent. For example, by consenting to our use of certain cookies or other location tracking technologies How we use your information Whether we’re using it to confirm your identity, to help in the processing of a third parties product, avail of an internal service or to improve your experiences with us, your information is always handled with care and the principles outlined in this Data Privacy Notice are always applied. We use your information: - Should the need arise, to run loyalty and reward programmes you have signed up to - Contact you by post, phone, text message, email and social media, but not in a way contrary to your instructions to us or contrary to law - Recover bad debts you may owe us - Manage and respond to a complaint - To manage our business for our legitimate interests - In order to manage our business we may use your information to: - Carry out credit management checks - Provide service information, to improve our service quality and for training purposes - Conduct marketing activities and market research. For example, running competitions, promotions and direct marketing (provided that you have not objected to us using your details in this way), and research, including customer surveys, analytics and related activities - To run our business on a day to day basis including to: - Compile and process your information for statistical or research purposes (including, in some cases, making your data anonymous) in order to help us understand trends in customer behaviours and to understand our industry better - The directors of the company may in the future wish to sell, transfer or merge part or all of their shareholding in the business or assets or to buy a new business or the assets of another business or enter into a merger with another business. If so, we may disclose your personal information under strict duties of confidentiality to a potential buyer, merger partner or seller and their advisers, so long as they agree to keep it confidential and to use it only to consider the possible transaction. If the transaction goes ahead, the buyers or merger partner may use or disclose your personal information in the same way as set out in this Data Privacy Notice - To comply with our legal obligations, we need to use your information to comply with legal obligations including: - Complying with your information rights - Providing you with statutory and regulatory information and statements. - Complying with court orders arising in civil or criminal proceedings - Performing a task carried out in the public interest - Where you have given us permission, which you may withdraw at any time - In the case where you have given us permission, which you can withdraw at any time, we may: - Send electronic messages to you about third party product providers and our own internal service offerings from our company and/or our selected and trusted partners - Share your data with third parties so that they may send you electronic messaging about their own products and offers - Use cookies in accordance with our Cookie Policy - Use special categories of data, or sensitive data - Use information you have made public and combine with this with the activities outlined above - When we ask for your consent, we will provide you with more information on how we will use your data in reliance on that consent, including in relation to third parties we would like your consent to share your data with. How we use analytics and automated processing platforms We use automated statistical analysis of the information we collect about you as part of our business as a service provider, through; - Analysis of your information, that helps us to make digital marketing related decisions - Information you provide during your website visit or booking process - Information that may already be held about you by our company - Automated analysis of our customer and supplier information, including your information, as a whole helps us to manage our business for our legitimate interests. - It enables us to: - Make more informed business decisions, including improving the quality of third party products and internal services that we can offer. This includes information for the purposes of direct marketing, unless you have objected to us using your details in this way - Automated analysis of your information assists us to comply with our legal obligations - There are also certain automated analyses of your information that we will only carry out where you have given us your consent, which you can withdraw at any time - We will only automatically process your information to enable us to undertake the following activities where we have your consent: - Send electronic messages to you about third party products and our internal service offers from evolve and/or our selected trusted partners - Share your data with third parties so that they may send you electronic messaging about their own products and service offerings - Use sensitive categories of data, as set out in data protection legislation - Use information you have made public and combine this with the activities outlined above. Who we share your information with We only share your information with a select number of companies, and only as necessary. Sharing can occur in the following circumstances and/or with the following people or our authorised representatives: - Third parties we need to share your information with in order to provide a full customer experience – such as Wi-Fi on board providers, booking system provider or any other platforms that we may use within our company to provide a service to you. - We may disclose your information within our company to our staff and other third parties for administration, regulatory, customer care and service purposes, and in some cases to investigate or prevent fraud - Companies that provide support services for the purposes of protecting our legitimate interests - Your personal information remains protected when our service providers use it. We only permit third party service providers to use your information in accordance with our instructions, and we ensure that they have appropriate measures in place to protect your information - Our service providers include marketing and market research companies, analytics companies, investment companies, IT and telecommunication service providers, software development contractors, data processors, computer maintenance contractors, printing companies, file storage companies, custodians and providers of administration services, archiving services suppliers, debt collection agencies, budgeting and advice agencies, auditors and consultants, including legal advisors - We may also share information with the following third party providers to help us manage our business for our legitimate interests: - Trade associations and professional bodies, non-statutory bodies and members of trade associations or organisations - Persons making an enquiry or complaint - Business partners and joint ventures, for example, where we have an arrangement with one of our other customers. In such cases, we, our business partners or those involved in the joint venture will let you know that your information is being shared and who it is being shared with. - Statutory, regulatory bodies and law enforcement authorities. These include the Data Protection Commission, An Garda Síochána/police authorities/enforcement agencies, Revenue Commissioners, Criminal Assets Bureau, US, EU and other designated authorities in connection with combating cyber and other serious crimes as well as fraud prevention agencies. How long we hold your information for The length of time we hold your data depends on a number of factors, such as regulatory rules and the type of service that we have provided to you. Those factors include: - The type of service that we have provided to you. For example, we may keep data relating to an ongoing contract for a longer period compared to a booking made on one of our own or third party tours via our platforms - Whether you and us are in a legal or some other type of dispute with another person or each other - The type of data we hold about you. - Whether you or a regulatory authority asks us to keep it for a valid reason - As a general rule, we keep your information for a specified period after the date on which service related transaction has completed or you cease to be a customer. In most cases this period is 1 year. Implications of not providing personal information Sharing information with us is in both your interest and ours as we need your information in order to: - Provide our third party related products and internal services to you and fulfil our contract with you - Manage our business for our legitimate interests - Comply with our legal obligations - Of course, you can choose not to share information, but doing so may limit the services we are able to provide to you. - We may not be able to provide you with certain third party related products and internal services that you request - We may not be able to continue to provide you with or renew existing third party related products and internal services - We may not be able to assess your suitability for a third party related products and internal service, or, where relevant, give you a recommendation to provide you with additional services - When we request information, we will tell you if providing it is a contractual requirement or not, and whether or not we need it to comply with our legal obligations The legal basis for using your information We will use your data and share that data where: - It’s use is necessary in relation to a service or a contract that you have entered into or because you have asked for something to be done so you can enter into a contract with us - It’s use is in accordance with our legitimate interests outlined in this notice - It’s use is necessary because of a legal obligation that applies to us, except an obligation imposed by a contract. - You have consented or explicitly consented to the using of your data, including special categories of data, in a specific way - It’s use is necessary to protect your “vital interests” - In exceptional circumstances we may use and/or disclose information, including special categories of data, we hold about you to identify, locate or protect you, for example, if it comes to our attention that you are in imminent physical danger and this information is requested by An Garda Síochána or your relative - Where you have made clearly sensitive categories of data about yourself public - Where the processing of special categories of data is necessary for the establishment, exercise or defence of legal claims - Where authorised by law or regulation, we may undertake processing of special categories of data for a substantial public interest - Where the processing of criminal conviction data is authorised by EU or local law. Processing your information outside Europe Your information is stored on secure systems within our premises and with providers of secure information storage. We may transfer or allow the transfer of information about you and your third party products and services with us to some of our selected service providers and other organisations outside the European Economic Area (EEA), but only if they agree to act solely on our instructions and protect your information to the same standard that applies in the EEA. It must also be noted that, those external organisations may process and store your personal information abroad and may disclose it to foreign authorities to help them in their fight against cyber-crime and terrorism. Using companies to process your information outside the EEA Some of our service providers, for example IT, telecommunication, custodians and providers of administration services, analytical agents and contractors may be based outside of the EEA. Where we authorise the processing or transfer of your personal information outside of the EEA, we require your personal information to be protected to at least Irish standards and include the following data protection transfer mechanisms: Adherence to the EU/US Privacy Shield. You can find more information on the EU/US Privacy Shield at www.privacyshield.gov including a list of all organisations that have signed up to the EU/US Privacy Shield framework. How to exercise your personal information rights Providing and holding personal information comes with significant rights on your part and significant obligations on ours. You have several rights in relation to how we use your information. If you make your request electronically, we will, where possible, provide the relevant information electronically unless you ask us otherwise. In these cases, you have the right to: - Find out if we use your information, to access your information and to receive copies of the information we have about you - Request that inaccurate information is corrected and incomplete information updated - Object to particular uses of your personal data where the legal basis for our use of your data is our legitimate business interests or the performance of a task in the public interest. - Object to use of your personal data for direct marketing purposes. If you object to this use, we will stop using your data for direct marketing purposes - Have your data deleted or its use restricted. You have a right to this under certain circumstances. For example, where you withdraw consent you gave us previously and there is no other legal basis for us to retain it, or where you object to our use of your personal information for particular legitimate business interests - Withdraw consent at any time, where any processing is based on consent. If you withdraw your consent, it will not affect the lawfulness of processing based on your consent before its withdrawal. - We are obliged to respond without undue delay. In most instances, we will respond within one calendar month. - If we are unable to deal with your request fully within a calendar month (due to the complexity or number of requests), we may extend this period by a further two calendar months. Should this be necessary, we will explain the reasons why. If you make your request electronically, we will, where possible, provide the relevant information electronically unless you ask us otherwise - You have the right to complain to the Data Protection Commission or another supervisory authority. You can contact the Office of the Data Protection Commissioner at: https://www.dataprotection.ie/docs/Contact-us/b/11.html Telephone: +353 (0)761 104 800 or Lo Call Number 1890 252 231 eMail: info@dataprotection.ie Data Protection Commission, Canal House, Station Road, Portarlington, R32 AP23, Co. Laois. How you should contact us If you have any questions about how your personal data is gathered, stored, shared or used, or if you wish to exercise any of your data rights, please contact our Data Protection Officer at: eMail: it@dualway.com Unit 12, Bluebell Ave Bluebell Dublin 12 Changes to this notice We will update this Data Protection Policy from time to time. Any changes will be communicated to you and made available on this page. Home Page
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Clár Ábhar RÉAMHRÁ: CAD É AN RGCS? ACHOIMRE AR PHRÍOBHÁIDEACHAS SONRAÍ MÍR 1: CÉ SINN FÉIN MÍR 2: NUAIR A BHAILÍMID D’FHAISNÉIS MÍR 3:CÉN SAGHSANNA SONRAÍ PEARSANTA A BHAILÍMID? MÍR 4: AN BUNÚS DLÍ LE PRÓISEÁIL MÍR 5: NA CATAGÓIRÍ PRÓISEÁLA FAOINA DTUGANN AN ROINN SEO MÍR 6: CÁ STÓRÁLAIMID DO SHONRAÍ PEARSANTA? - 1.1 An Rialaitheoir Sonraí 1.2 An tOifigeach Cosanta Sonraí MÍR 7: NA CATAGÓIRÍ PRÓISEÁLA FAOINA DTUGANN AN ROINN SEO - 6.1 Stóráil leictreonach do shonraí pearsanta - 6.2 Comhaid chruachóipe (pháipéir) a stóráil MÍR 8:CÉ CHOMH FADA A CHOIMEÁDFAIMID DO SHONRAÍ PEARSANTA? MÍR 9: PRÓISEÁIL BHREISE SONRAÍ PEARSANTA - 7.1 Catagóirí faighteoirí ar féidir linn do shonraí pearsanta a roinnt leo - 7.2 An aistreofar do Shonraí Pearsanta amach ón LEE? - 7.3 An gceadaítear dúinn do shonraí a aistriú taobh amuigh den AE agus den LEE? - 7.4 An bhfuil aon Chosaintí Cuí agus Oiriúnacha eile ann? MÍR 10:DO CHEARTA MAR ÁBHAR SONRAÍ - 9.1 An úsáidfear do shonraí pearsanta a bailíodh ar aon chuspóirí eile? MÍR 11: BREIS FAISNÉISE - TREOIRLÍNTE OIBRÍOCHTÚLA - 10.1 An ceart chun rochtain a fháil ar do shonraí pearsanta (nó an fhaisnéis atá againn fút) - 10.2 An ceart go gceartaítear sonraí pearsanta míchearta atá á gcoimeád ag an Roinn agus an ceart chun cur in aghaidh sonraí a phróiseáil a d’fhéadfadh bheith mícheart - 10.3 An ceart chun sonraí pearsanta a scriosadh - 10.4An ceart chun cur in aghaidh cinnteoireacht uathoibrithe ag an Roinn - 10.5 An ceart i leith iniomparthacht sonraí (an ceart chun do shonraí a fháil ó rialaitheoir amháin agus iad a sheoladh chuig rialaitheoir eile) - 10.6 An ceart go gcuirfear ar an eolas thú ar Shárú ar Shonraí - 10.7 An ceart chun gearán a dhéanamh le hOifig an Chohimisinéara Cosanta Sonraí (an OCCS) - 10.8 Conas is féidir leat do chearta a fheidhmiú Is é an RGCSan Rialachán Ginearálta um Chosaint Sonraí. Tiocfaidh sé i bhfeidhm ón 25 Bealtaine 2018 ar aghaidh. Leagtar amach ann sraith dlíthe nua AE a bhaineann le conas is féidir le heagraíochtaí sonraí a phróiseáil agus úsáid. Is é cuspóir an rialacháin chun dlíthe um chosaint sonraí a threisiú agus a chaighdeánú do gach saoránach AE. Bainfidh na rialacháin seo le haon eagraíocht a bhailíonn agus a stórálann sonraí pearsanta (Rialaitheoir Sonraí) agus le haon eagraíocht eile, chomh maith, a oibríonn ar threoracha an Rialaitheora Sonraí (Próiseálaí Sonraí). I measc iad siúd atá freagrach as cloí leis na rialacháin seo, tá fostaithe na heagraíochta ábhartha, conraitheoirí, sainchomhairleoirí, gníomhairí agus tríú páirtithe ina measc a bhfuil teacht acu ar shonraí cé acu go díreach nó go hindíreach. Méadaítear san RGCS go suntasach na hoibleagáidí agus freagrachtaí d’eagraíochtaí i dtaobh conas a bhailíonn, a úsáideann agus a chosnaíonn siad sonraí pearsanta. Ag croílár an dlí nua, tá an ceanglas ar eagraíochtaí a bheith go hiomlán trédhearcach faoi conas a úsáideann agus a chosnaíonn siad sonraí pearsanta, agus a bheith in ann cuntasacht a léiriú dá ngníomhaíochtaí próiseála sonraí. Tá breis faisnéise faoin RGCS agus na bearta atá le glacadh lena chinntiú go mbíonn comhlíonadh ar fáil ar láithreán gréasáin an Choimisiúin Chosanta Sonraí (an CCS) ag GDPRandYou.ie nó GDPRandYou.ie nó dataprotection.ie. Achoimre ar Phríobháideachas Sonraí Caitheann an Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí le do phríobháideachas mar ábhar tromchúiseach. Is tábhachtach gurb eol duit an méid a dhéanaimid le faisnéis phearsanta a sholáthraíonn tú agus daoine eile dúinn, cén fáth go mbailímid é agus cad a chiallaíonn sin duit. Tá an cháipéis seo á cur ar fáil duit ar aon dul lenár n-oibleagáidí faoin Rialachán Ginearálta um Chosaint Sonraí (an RGCS). Ón 25 Bealtaine 2018 ar aghaidh, leasóidh an RGCS, sa mhullach ar cheanglais infheidhme Éireannacha, an dlí reatha um chosaint sonraí agus leagfaidh sé oibleagáidí barrfheabhsaithe cuntasachta agus trédhearcachta ar gach eagraíocht a úsáideann d’fhaisnéis. Tabharfar athruithe isteach, chomh maith, san RGCS, a thabharfaidh smacht níos fearr duit ar d’fhaisnéis phearsanta. Iarrtar ort an t-am a ghlacadh chunan fógra seo a léamh go cúramach. Má bhíonn aon cheisteanna agat maidir leis an mbealach a úsáidimid d’fhaisnéis, déan teagmháil, le do thoil, lenár nOifigeach Cosanta Sonraí trí leas a bhaint as na sonraí thíos. 1.1 An Rialaitheoir Sonraí Is é an Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí (an RGFCS) an Rialaitheoir Sonraí do na sonraí pearsanta go léir a bailíodh ar mhaithe le cuspóir a gnó. Cinneann an Roinn cén sonraí pearsanta a theastaíonn uainn a bhailiú uait lena chur ar ár gcumas ár scéimeanna agus seirbhísí a oibriú. Ansin déantar á bpróisis sonraí a dhoiciméadú agus a eisiúint don fhoireann ábhartha. Gach seachtain, faigheann thart ar 1.4 milliún duine íocaíocht leasa shóisialaigh.Faigheann thart ar 625,000 teaghlach íocaíochtaí sochair linbh i dtaca le 1.2 milliún leanbh gach mí. Tá thart ar 6,500 comhalta foirne fostaithe go díreach sa Roinn. Tá treoirlínte oibríochtúla ar fáil dár scéimeanna go léir ar ár láithreán gréasáin www.welfare.ie. Féadfaidh tú teagmháil a dhéanamh leis an Roinn ar aon cheann de na bealaí seo a leanas: Ar ríomhphost: info@welfare.ie Ar an nguthán: 071 9193302 or 1890 66 22 44 (LoCall) Sa phost: An Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí, Aras Mhic Dhiarmada, Sráid an Stórais, Baile Átha Cliath 1. 1.2 An tOifigeach Cosanta Sonraí Má tá tú buartha faoin méid a dhéanaimid le shonraí pearsanta, déan teagmháil lenár nOifigeach Cosanta Sonraí (OCS). Féadfaidh tú teagmháil a dhéanamh lenár OCS ar aon cheann de na bealaí seo a leanas: Ar ríomhphost: dpo@welfare.ie Sa phost: An tOifigeach Cosanta Sonraí, An Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí, Teach Goldsmith, Sráid an Phiarsaigh, Baile Átha Cliath 2. Bailímid faisnéis fút ar réimse cúiseanna agus ó roinnt foinsí, agus uait féin. Seo a leanas nagnáthchásanna ina mbailímid sonraí pearsanta:- 2.1 Nuair a chláraíonn tú d’Uimhir Pearsanta Seirbhíse Poiblí UPSP); 2.2 Nuair a thosaíonn tú ag oibriú – bailímid sonraí faoi do ranníocaíochtaí árachais shóisialaigh agus faighimid faisnéis faoi d’ioncam ó na Coimisinéirí Ioncaim agus ó thuairisceáin deireadh bliana d’fhostóra; 2.3 Nuair a dhéanann tú éileamh ar aon chinn dár scéimeanna nó seirbhísí, cé acu i bpearsan nó ar líne; 2.4 Nuair a bhíonn íocaíocht á fáil agat agus nuair a chuireann tú in iúl dúinn gur tháinig athrú ar do chúinsíp> 2.5 Nuair a thugaimid faoi athbhreithniú ar aon éileamh;; 2.6 Nuair a bhíonn leanbh agat – agus nuair a bhíonn an leanbh cláraithe, chomh maith, do UPSP; 2.7 Gheobhaimis faisnéis, chomh maith, ó Ranna Rialtais eile, mar shampla, maidir le iarratais ar chúram leanaí ón Roinn Leanaí agus ó ghníomhaireachtaí Stáit áirithe – ar nós ó SUSI maidir le hiarratais ar dheontas do choláistí tríú leibhéal;; 2.8 Tá réimse conraitheoirí ag an Roinn, chomh maith, a bhaileodh faisnéis uait don Roinn. Tá iad seo go léir cumhdaithe ag conarthaí dlíthiúla agus d’áireofaí leo Oifigí Brainse, Seirbhísí Fostaíochta Áitiúla, Clubanna Post agus soláthraithe Job Path; 2.9 Féadfaimid sonraí a bhailiú ó TDanna nó Comhairleoirí, chomh maith, a ghníomhaíonn thar do cheann, nó ó dhaoine eile, a fhaomhann tú chun gníomhú thar do cheann. 3.1 Is é beartas na Roinne gan ach an fhaisnéis a bhailiú a theastaíonn don chuspóir láithreach, ar nós iad siúd a dtugtar cuntas orthu i mír 5 thíos. 3.2 Féadtar a áireamh leis na sonraí pearsanta a bhailímid an méid seo a leanas: d’ainm, - do sheoladh, - do dháta breithe, - do stádas pósta, - stádas do theaghlaigh, - d’uimhir ghutháin, - do sheoladh ríomhphoist agus - faisnéis airgeadais áirithe. 3.3 Uaireanta, is gá dúinn freisin sonraí pearsanta a bhailiú, amhail sonraí sláinte agus sonraí amhail grianghraif in úsáid chun cuspóra aitheantais. Seans go n-áirítear leis sin faisnéis a bhaineann le ballraíocht le ceardchumann. Aithnímid gur féidir linn sonraí a bhailiú freisin, go hindíreach, a bhaineann le creidimh reiligiúnacha agus gnéaschlaonadh ár gcustaiméirí. 4.1 Tá roinnt Achtanna ag an Roinn faoinar féidir sonraí pearsanta a phróiseáil go dlíthiúil. Tá ár bpríomhreachtaíocht cuimsithe san Acht Leasa Shóisialaigh (Comhdhlúthú), 2005, arna leasú. Tá roinnt píosaí eile de phríomhreachtaíocht agus reachtaíocht thánaisteach ann a cheadaíonn dúinn sonraí pearsanta a phróiseáil. Más mian leat níos mó eolais a fháil fúthu siúd, féach an liosta, le do thoil, atá curtha san áireamh mar aguisín leis an gcáipéis seo.. 4.2 Tá an Roinn i dteideal, chomh maith, chun sonraí pearsanta a phróiseáil faoi fhorálacha reachtaíochta eile a sholáthraíonn an bonn do gach Roinn Rialtais chun an réimse seirbhísí agus tacaíochtaí a riar faoi mar a leagtar amach i gcinntí leanúnacha Rialtais. Próiseálaimid sonraí pearsanta ar na cuspóirí seo a leanas: 5.1 Chun uimhreacha pearsanta seirbhíse poiblí (UPSPanna) agus Cártaí Seirbhísí Poiblí (CSPanna) a sholáthar 5.2 Do ranníocaíochtaí árachais shóisialaigh a bhailiú a úsáideann tú chun cáiliú do scéimeanna agus íocaíochtaí áirithe – Pinsean Stáit, mar shampla 5.3 A sheiceáil an gcáilíonn tú do cheann dár scéimeanna aois oibre nó breoiteachta agus má cháilíonn, an méid ábhartha a íoc leat 5.4 Iarratais a phróiseáil d’aon chinn den réimse tacaíochtaí a sholáthraímid agus do sheirbhísí gaolmhara 5.6 Tacaíochtaí a sholáthar do dhaoine a gcailleann a bpoist mar gheall ar iomarcaíocht nó dócmhainneacht fostóra 5.7 Conarthaí a láimhseáil le soláthraithe seirbhíse seachtracha 5.8 Déileáil le ceisteanna nó gearáin maidir le seirbhís do chustaiméirí 5.9 Le haghaidh feidhmeanna acmhainní daonna inmheánacha I gcásanna áirithe, féadtar sonraí a roinnt, chomh maith, le heagraíochtaí eile, i gcomhréir leis an reachtaíocht agus faoi mar a dtugtar cuntas air i Mír 5 thíos. I ngach cás, beidh socruithe roinnte sonraí i bhfeidhm. Nóta: Tugann an Roinn faoina chinntiú go dtugtar faoi Mheasúnacht Tionchair um Chosaint Sonraí sula dtosaítear aon phróiseas nua sonraí agus chun an cháipéis seo a nuashonrú dá réir.Ar aon dul leis an RGCS, tugann an Roinn faoi dhul i gcomhairle lenahOifigeach Cosanta Sonraí agus, más gá, le hOifig an Choimisiúin Chosanta Sonraí sula gcuirtear tús le haon ghníomhaíochtaí nua próiseála sonraí. 6.1 Stóráil leictreonach do shonraí pearsanta Stóráiltear tromlach na sonraí pearsanta a stórálann an Roinn go leictreonach ar ár gcórais inmheánacha TFC. Tá na córais seo are go hiomlán cosanta ag bogearraí frithvíris agus frithmhailíseacha. Áirítear le sonraí leictreonacha cóipeanna scanta d’fhoirmeacha iarratais, faisnéis teagmhála, faisnéis airgeadais, sonraí teaghlaigh, éachtaí oideachais agus oiliúna, cóipeanna de chomhfhreagras leictreonach, ranníocaíochtaí árachais shóisialaigh, stair fostaíochta agus stair éilimh. Níl rochtain ar shonraí pearsanta ach ag na comhaltaí foirne siúd a dteastaíonn an fhaisnéis uathu chun tabhairt faoina ndualgais oifigiúla. Rialaítear rochtain mar gheall go bhfuil ainm úsáideora agus pasfhocal uathúil ag gach comhalta foirne agus mar gheall go gceanglaítear ainmneacha úsáideora leis na ceadanna íosta a theastaíonn lena ligean don chomhalta foirne oibriú i dtimpeallacht shlán agus gan ach na sonraí pearsanta a rochtain a theastaíonn uathu dá bpoist 6.2 Comhaid chruachóipe (pháipéir) a stóráil Sa chás go mbíonn taifid pháipéir ag an Roinn ina gcuimsítear do shonraí pearsanta, stóráiltear iad seo i gcomhaid aonair atá á gcoimeád go slán inár n-áitreabh agus níl teacht orthu ach ag ár bhfoireann. Baintear seo amach trí shlándáil fhisiciúil: ní féidir rochtain a fháil ar oifig Roinne ach trí svaidhpchárta nó cárta rochtana agus déantar cuairteoirí a sciathadh, a shíniú isteach agus a thionlacan ag comhalta foirne, chun nach féidir leo aon sonraí pearsanta atá á stóráil ag an Roinn a rochtain. Anuas air sin, ní cheadaítear dár gcomhaltaí foirne déileáil le héilimh ó ghaolta agus dlúthchairde. 7.1 Catagóirí faighteoirí ar féidir linn do shonraí pearsanta a roinnt leo Ceadaítear don Roinn do shonraí a roinnt le réimse eagraíochtaí, ach amháin nuair a bhíonn socruithe roinnte sonraí atá infheidhmithe le dlí i bhfeidhme. Anuas air sin, ceadaítear san Acht Leasa Shóisialaigh (Comhdhlúthú) don Roinn sonraí* aitheantais seirbhíse poiblí duine a roinnt le réimse eagraíochtaí a liostaítear i sceideal 5 den Acht sin. Go ginearálta, seo a leanas saghsanna na n-eagraíochtaí a roinnfeadh an Roinn faisnéis leo, de ghnáth:- - 7.1.1 Ranna Rialtais, na Coimisinéirí Ioncaim agus an Roinn Oideachais agus Scileanna ina measc, chun soláthar a dhéanamh do réimse seirbhísí comhroinnte, tacaíochtaí agus faisnéis staitistiúil; - 7.1.2 Comhlachtaí nó gníomhaireachtaí earnála poiblí eile a sholáthraíonn seirbhísí nó tacaíochtaí do chustaiméirí, ar nós Tusla, Pobal, SUSI, Boird Oideachais agus Oiliúna etc; - 7.1.3 Eagraíochtaí pobail a sholáthraíonn tacaíochtaí gníomhachtaithe, scéimeanna socrúchán oibre agus cúrsaí oideachais (ar nós scéimeanna Tús, Scéimeanna Fostaíochta Pobail, tionscnaimh áitiúla oiliúna etc); - 7.1.4 Conraitheoirí príobháideacha a sholáthraíonn príomhsheirbhísí agus tacaíochtaí do chustaiméirí, Bainisteoirí Brainse, cuideachtaí Seirbhíse Fostaíochta Áitiúla, Clubanna Post agus soláthraithe JobPathina measc; - 7.1.5 Rialálaithe nó údaráis mhaoirseachta; - 7.1.6 Ionadaithe poiblí a dhéanann ionadaíocht thar ceann toghthóirí; - 7.1.7 SainchomhairleoiríTF agus conraitheoirí ginearálta a fhruileann an Roinn, nuair a d’fhéadfaidís bheith ag oibriú ar fheabhas a chur ar chórais agus próisis láimhseála sonraí an RGFCS. *Áirítear le faisnéis faoi Aitheantas Seirbhíse Poiblí d’ainm, dáta agus áit bhreithe, faisnéis teagmhála agus náisiúntacht – úsáidtear seo chun aitheantas a dheimhniú do sheirbhísí atá á soláthar 7.2 An aistreofar do Shonraí Pearsanta amach ón LEE? Ní aistreofar, ní roinnfear do shonraí pearsanta, go ginearálta, lasmuigh den Aontas Eorpach nó denLimistéar Eorpach Eacnamaíochta nó an LEE (AE 27, an Ríocht Aontaithe go dtí Brexit an 29 Márta 2019, an Íoslainn, an Iorua, agus Lichtinstéin). Cá roinnimid faisnéis taobh amuigh den LEE nó más ann do shocruithe eisceachtúla chun do shonraí a stóráil taobh amuigh den LEE, rachaimid i mbun beart i gcónaí lena chinntiú go ndéantar bainistíocht chúramach ar aon aistriú faisnéise taobh amuigh den LEE chun do chearta príobháideachais a chosaint faoin RGCS. Foráiltear dó seo faoi Rialacháin Slándála Sóisialaí an AE. 7.3 An gceadaítear dúinn do shonraí a aistriú taobh amuigh den AE agus den LEE? Féadfaimid faisnéis fút a aistriú chuig eagraíocht Tíre nó idirnáisiúnta lasmuigh den LEE. Rachaimid i mbun beart i gcónaí lena chinntiú go ndéantar bainistíocht chúramach ar aon aistriú faisnéise chun do chearta príobháideachais a chosaint i gcomhréir leis an dlí um Chosaint Sonraí. 7.4 An bhfuil aon Chosaintí Cuí agus Oiriúnacha eile ann? Ní féidir sonraí pearsanta a aistriú má chuirtear na cosaintí cuí ar fáil agus ar an gcoinníoll go mbíonn cearta ábhar sonraí in-fheidhmithe agus réitigh éifeachtacha dhlíthiúla ar fáil. I measc nagcosaintí cuí, d’fhéadfadh an méid seo a leanas a bheith i gceist: - 7.4.1 Ionstraimí atá ina gceangal dlí agus in-fheidhmithe idir údaráis/comhlachtaí poiblí; - 7.4.2 Rialacha corparáideacha ceangailteacha;; - 7.4.3 Clásail chaighdeánacha um chosaint sonraí lenar ghlac Údarás Maoirseachta agus a d’fhaomh a ghlac Coimisiún an AE; - 7.4.4 Clásail chaighdeánacha chonarthacha idir rialaitheoir/próiseálaí agus faighteoir sa tríú tír nó san eagraíocht idirnáisiúnta. 8.1 Ní choimeádfaimid faisnéis a bhaineann leat ach chomh fada sin a theastaíonn chun rochtain a sholáthar duit ar thacaíochtaí agus seirbhísí. Tá beartas foriomlán ag an RGFCS ina luaitear go gcoimeádfar sonraí pearsanta áirithe ar feadh saolré chustaiméara ar a laghad. Tá roinnt cúiseanna leis seo. 8.2 Is iad napríomhchúiseanna gur gá dúinn do shonraí ranníocaíocht árachais shóisialaigh a choimeád lena dheimhniú cén sochair a d’fhéadfá bheith i dteideal a fháil amach anseo, mar shampla, an Pinsean Stáit. D’fhéadfadh roinnt de nateidlíochtaí seo fiú aistriú chuig do chleithiúnaithe! Chomh maith leis sin, caithfimid aon fhaisnéis faoi éilimh roimhe seo a choimeád sa chás go mb’fhéidir go ndéanfar achomhairc amach anseo agus nuair is gá dúinn tagairt do na buncháipéisí (nó cóipeanna scanta díobh seo). Caithfimid cloí, chomh maith, le rialacha Oifig na Cartlainne Náisiúnta i dtaobh taifid a dhiúscairt agus i dtaobh ceanglais éagsúla riaracháin agus dhlíthiúla eile. 8.3Luaitear san RGCS, áfach, nach féidir linn aon fhaisnéis a stóráil ar feadh níos faide ná mar a theastaíonn agus, ar, tá gach limistéar gnó freagrach as, chomh maith, as na sonraí a bhailíonn sé, ar chúiseanna gnó, nach gá a choimeád go deo. 8.4 Ba ghnách go ndéanfaí na sonraí siúd a scriosadh i ndiaidh 7 mbliana, i gcomhréir le rialacha na cartlainne rialacha a bhaineann leis an limistéar gnó, ach déanfaidh gach limistéar breithniú ar na saincheisteanna a dhéanann difear do stóráil sonraí pearsanta. 8.5 Sa chás go mbailítear sonraí agus go dteastaíonn siad ar chúiseanna ar leith agus nach gá iad a choimeád i ndiaidh amfhráma socraithe, scriosfar na sonraí seo a luaithe a comhlíonadh a gcuspóir. Sampla de seo is ea nuair is féidir leis an Roinn liostaí custaiméara a ghiniúint do chuirí chuig aonaigh phost. Scriosfaí na liostaí seo ansin a luaithe a tugadh an t-imeacht dá n-ullmhaíodh iad, chun críche. 9.1 An úsáidfear do shonraí pearsanta a bailíodh ar aon chuspóirí eile?? Faoi mar a luadh thuas, ceadaítear dúinn faoin dlí chun sonraí pearsanta a bhailiú agus a phróiseáil ar réimse cúiseanna. Ceadaítear dúinn, chomh maith, do shonraí a bhailiú ar chúis ar leith agus iad a úsáid ar chuspóir gaolmhar eile. Is amhlaidh atá seo mar gheall ar go soláthraíonn an Roinn réimse fairsing de sheirbhísí gaolmhara agus bheadh sé míphraiticiúil dúinn an fhaisnéis chéanna a iarraidh ort i gcónaí arís agus arís eile. Arís, ceadaítear dúinn faoin Acht Leasa Shóisialaigh chun faisnéis a bhailiú ar chuspóir ar leith agus í a úsáid ar chuspóirí gaolmhara – do scéimeanna agus tacaíochtaí eile a chuireann an Roinn ar fáil i limistéar na Coimirce Sóisialaí, nó ar chuspóirí staitistiúla. 9.2 Sampla de seo is ea gur féidir le custaiméir faisnéis a sholáthar d’éileamh Cuardaitheora Post, ach is féidir an fhaisnéis seo a úsáid chun tacaíochtaí oideachais nó oiliúna a sholáthar ina dhiaidh sin. Ar an mbealach seo, is fearr a bheimid in ann cabhrú leis an gcustaiméir seo chun post eile a aimsiú. 9.3 Sampla eile is ea gur féidir le custaiméir faisnéis a sholáthar do Phinsean Stáit agus féadtar an fhaisnéis seo a úsáid lena ligean don chustaiméir pas saorthaistil nó pacáiste sochair teaghlaigh a fháil. Tá cearta áirithe ag ár gcustaiméirí (ábhair shonraí) go léir faoi reachtaíocht an AE (an Rialachán Ginearálta um Chosaint Sonraí nó an RGCS) agus faoi reachtaíocht um chosaint sonraí na hÉireann: 10.1 An ceart chun rochtain a fháil ar do shonraí pearsanta (nó an fhaisnéis atá againn fút) Tá tú i dteideal iarraidh orainn cóipeanna a thabhairt duit d’aon sonraí pearsanta a bhaineann leat a bhailíomar agus a stórálamar. Is féidir na hiarrataí siúd a sheoladh ar aghaidh i scríbhinn nó ar ríomhphost chuig an Oifigeach Cosanta Sonraí ag an seoladh a liostaítear ag 1.2 thuas. Tuigfidh tú go mb’fhéidir go mbeidh orainn d’aitheantas a dheimhniú sula ndéileálfaimid le haon iarraidh ar chóipeanna de do shonraí pearsanta. Faoin RGCS, is gnách go mbíonn 30 lá againn chun na hiarrataí seo a phróiseáil. 10.2 An ceart go gceartaítear sonraí pearsanta míchearta atá á gcoimeád ag an Roinn agus an ceart chun cur in aghaidh sonraí a phróiseáil a d’fhéadfadh bheith mícheart Déanfaimid iarracht i gcónaí a chinntiú go bhfuil an fhaisnéis atá againn fút is cruinn agus cothrom le dáta. Amanna féadfaimid iarraidh ort an fhaisnéis seo a dheimhniú. Má thagann athrú ar d’fhaisnéis nó má chreideann tú go bhfuil faisnéis againn nach bhfuil cothrom le dáta, cuir ar an eolas sinn, le do thoil. Tá tú i dteideal iarraidh ar an Roinn aon sonraí pearsanta míchearta a nuashonrú a d’fhéadfadh bheith againn fút. Bímid sásta i gcónaí amhlaidh a dhéanamh, a luaithe a dheimhnímid d’aitheantas, arís eile. Ní féidir linn duine ar bith eile a cheadú, seachas tú féin, chun do shonraí pearsanta a nuashonrú, mura bhfuil ionadaí pearsanta agat atá go hiomlán údaraithe*. 10.3 An ceart chun sonraí pearsanta a scriosadh Faoi mar a luadh, tá beartas foriomlán um choinneáil sonraí ag an Roinn ina luaitear gur féidir roinnt sonraí custaiméara a choimeád go deo, ar chúiseanna éagsúla. Sa chás go gcoimeádtar sonraí nó go dteastaíonn siad ar mhaithe le riar leanúnach slándála sóisialaí agus sa chás go bhforáiltear do na sonraí go dlíthiúil, ní bheidh na sonraí seo faoi réir scriosta, fiú má iarrann an t-ábhar sonraí amhlaidh. Níor cheart do gach limistéar gnó, áfach, sonraí a choimeád ach a fhaide sin a theastaíonn don chuspóir dá mbailíodh iad. Tá an ceart agat a lorg go scriosann an Roinn aon fhaisnéis nach dteastaíonn, ar chúiseanna leanúnacha gnó, a choimeád go deo. 10.4 An ceart chun cur in aghaidh cinnteoireacht uathoibrithe ag an Roinn Bronntar an ceart ort san RGCS chun cur in aghaidh cinnteoireacht uathoibrithe ag ríomhchórais an RGFCS, a chás go n-imrítear tionchar dlíthiúil nó suntasach ort mar chustaiméir. Is ionann cinneadh uathoibrithe agus cinneadh a dhéanann ríomhchóras, agus ríomhchóras amháin, gan idirghabháil ag aon duine dár n-oifigigh. Úsáidimid roinnt próiseas uathoibrithe, ach i ngach cás, ní dhéantar an cinneadh uathoibrithe ach i dtaobh dámhachtainí rathúla. Ní bhfaighidh tú fógra uathoibrithe ach má d’éirigh leat le d’éileamh. Ciallaíonn seo, sa chás go dtugann ríomhchóras le fios go mb’fhéidir nach gcáileofar thú d’íocaíocht, seolfaidh an ríomhaire d’iarratas ar aghaidh chuig ceann dár n-oifigigh go ndéanfar é a sheiceáil agus mura n-éiríonn leat, is é an t-oifigeach sin a dhéanfaidh comhfhreagras leat, seachas an meaisín. Ar an mbealach seo, níl aon chás sa Roinn ina ndiúltóidh meaisín, nó ríomhchóras íocaíocht do chustaiméir. Anuas air sin, bíonn an ceart ag custaiméirí i gcónaí chun achomharc a dhéanamh in aghaidh cinneadh a rinne an Roinn. 10.5 An ceart i leith iniomparthacht sonraí (an ceart chun do shonraí a fháil ó rialaitheoir amháin agus iad a sheoladh chuig rialaitheoir eile) Tá an ceart ag ábhair shonraí (custaiméirí) a sonraí a iarraidh ó rialaitheoir amháin, chun gur féidir iad a thabhairt do rialaitheoir eile (cuideachta). Baineann an ceart seo le heagraíochtaí ar nós fóntas, institiúidí airgeadais nó fiú láithreáin mheán sóisialta a bhfuil conradh agat leo agus sa chás gur mian leat a lorg chun soláthraí a athrú nó b’fhéidir margadh níos fearr a fháil. De réir an chirt seo, féadfaidh tú do shonraí pearsanta a fháil i bhformáid struchtúrach, a úsáidtear go coitianta, atá inléite ag meaisín le hiad a aistriú chuig eagraíocht eile. Sa chás go n-éilíonn aon chustaiméir a gcearta faoi iniomparthacht sonraí, b’fhéidir go mbeidh ar an Roinn a iarraidh cén sonraí ar leith a theastaíonn, ach déanfaimid iarracht chun an fhaisnéis a sholáthar a thapúla agus is féidir. 10.6 An ceart go gcuirfear ar an eolas thú ar Shárú ar Shonraí Mar chustaiméir, tá dualgas orainn, chomh maith, thú a chur ar an eolas nuair a d’fhéadfadh gur cailleadh, gur milleadh nó gur tugadh do shonraí pearsanta do dhuine nó d’eagraíocht nár cheart dóibh iad a fháil. Tá réimse bearta slándála i bhfeidhm ag an Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí (RGFCS) chun do shonraí pearsanta a chosaint. B’fhíor-annamh go ndéanfaí sonraí pearsanta duine a sheoladh de thimpiste chuig duine eile nó go gcaillfí nó go ngoidfí aon chinn de shonraí pearsanta a bhí á stóráil ag an RGFCS. Sa chás mídhóchúil go dtarlaíonn sárú ar shonraí, áfach, scríobhfaidh an Roinn chugat lena dheimhniú cad a tharla agus cén cinn de do shonraí a ndearnadh difear dóibh. Cuirfimid oifig an Choimisinéara Cosanta Sonraí ar an eolas, chomh maith, sa chás gur mian leo tabhairt faoi imscrúdú. However, in the unlikely event that a data breach happens, the Department will write out to you to confirm what happened and which of your data was affected. We will also inform the Office of the Data Protection Commissioner, should they wish to undertake an investigation. 10.7 Conas teagmháil a dhéanamh linn? Má bhíonn ceisteanna agat faoin mbeartas seo, déan teagmháil, le do thoil, leis an Oifigeach Cosanta Sonraí (an OCS). Féadtar teagmháil a dhéanamh leis an OCS don Roinn i gcónaí ag DPO@welfare.ie Oibríonn an Roinn go dian dícheallach chun d’fhreagracht sonraí a láimhseáil agus caithimid lenár bhfreagrachtaí um chosaint sonraí mar ábhar tromchúiseach. Má tá tú míshásta leis an mbealach a dhéanaimid é seo, déan teagmháil, le do thoil, leis an OCS. Tá súil againn go mbeidh an OCS in ann dul i ngleic le haon bhuarthaí a bhíonn agat. Tá an ceart agat, áfach, chomh maith, gearán a dhéanamh lehOifig an Choimisiúin Chosanta Sonraí (OCCS). Is féidir teagmháil a dhéanamh leis an OCCStrí na sonraí seo a leanas a úsáid:- Sa phost: Canal House, Station Road, Portarlington, R32 AP23, Co. Laois. Ar ríomhphost: info@dataprotection.ie Ar an nguthán: 0761 104 800 nó uimhir íosghlao 1890 252 231 10.8 Conas is féidir leat do chearta a fheidhmiú? Caithfimid ligean duit na cearta a dtugtar cuntas orthu thuas a úsáid. Is féidir leat a iarraidh a dhéanamh faoi aon chinn de na cearta seo trí theagmháil a dhéanamh le OCS na Roinne ag an seoladh ar leathanach 1 den fhoirm seo. B’fhéidir go mbeidh orainn d’aitheantas a dheimhniú ar dtús, mar gheall nach féidir linn do shonraí pearsanta a thabhairt do dhaoine eile. A luaithe a dheimhníomar d’aitheantas, lorgóimid chun an fhaisnéis a fháil a d’iarr tú a luaithe agus is féidir. Táimid tiomanta, áfach, chun tú a choimeád ar an eolas ar ár ndul chun cinn laistigh de30 lá. Ar iarrataí casta nó sa chás go ndéantar líon mór iarrataí, féadfaimid an t-am a ghlacann sé orainn freagairt ort a shíneadh le 60 lá breise (dhá mhí), ach caithfimid insint duit go bhfuil seo á dhéanamh laistigh de na chéad 30 lá, anuas ar an gcúis atá leis an moill. Mura bhfuilimid chun freagairt ar d’iarraidh, caithfimid seo a insint duit laistigh de 30 lá. Caithfimid a mheabhrú duit go bhfuil de rogha agat gearán a dhéanamh leis an OCCS. Má dhéanann tú iarraidh leictreonach, caithfimid freagairt ort go leictreonach, mura fearr leat a mhalairt. Caithfidh aon rud a dhéanaimid mar fhreagairt ar d’iarraidh agus aon fhaisnéis a thugaimid duit a bheith saor in aisce. Má dhéanann tú iarrataí iomarcacha (e.g. má dhéanann tú an ceann céanna arís agus arís eile) nó mura bhfuil aon bhonn le d’iarrataí i dtaobh fíricí de, féadfaimid táille a ghearradh ort nó a dhiúltú gníomhú ina leith. Ní ghearrfaimid táille ort sa chás go ndearna tú botún, ar nós na láithreach míchirte, ach ní ghníomhóimid ar d’iarraidh. Mar gheall ar mhéid na heagraíochta, féadfaimid iarraidh ort chun d’iarraidh a shoiléiriú. Is féidir leat cabhrú linn d’iarraidh a chomhlíonadh faoi shonraí pearsanta trí bheith chomh sonrach agus is féidir, go háirithe faoi do dhéileáil nó teagmháil linn. Más mian leat aon fhaisnéis bhreise ar conas a oibríonn limistéar den Roinn agus an méid a theastaíonn chun cinneadh a dhéanamh faoi éileamh nó seirbhís, tabhair cuairt, le do thoil, ar ár láithreán gréasáin ag www.welfare.ie. Áirítear le faisnéis ar gach ceann dár scéimeanna treoirlínte oibríochtúla.