https___aib.ie_ways-to-bank_bainceireacht-le-aib_bainceireacht-idirlin-aib_2.xml
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Mobile Banking FAQs Why can’t I log into the App? There can be a number of reasons why you aren’t able to log in, find out more. Did you get a new mobile phone for Christmas? Here’s what you need to do to set up Mobile Banking on it Firstly you will need to unregister your old phone. - Open the AIB Mobile Banking App, tap on Services, then on Profile and take note of your 8 digit Registration Number - Go back to the Services menu and click on Security & Access and select the option to Unregister this device. You can now download the AIB Mobile Banking App on your new phone and follow the steps to set it up. Do I need to register to use AIB Mobile Banking? You must be registered for AIB Phone & Internet Banking to use the Mobile App. Once you have registered you will need to complete the following steps: Find and install the AIB Mobile app from the Apple App store or Google Play store on your mobile phone. Open the app and log in with your Registration Number and Personal Access Code (PAC). Complete the one time set up on the AIB Mobile App, we will send you a one-time SMS code as part of this setup. After you have completed the one time setup, you can then log into the app by just using your PAC for every other login. What payment options are available on AIB Mobile Banking? Amend or Cancel Standing Orders using the app, or by calling us on 0818 724 020 (or from outside Ireland by calling +353 1771 24 24). Transfer funds between your own accounts Transfer funds to other Irish accounts which have already been setup and saved using AIB Phone & Internet Banking Transfer up to €1,000 per day to Irish accounts which have not been setup before. These accounts cannot be saved on the App. To transfer more to someone new, or to save their details please log into AIB Internet Banking on your browser and have your AIB Card Reader ready to confirm the request. Credit cards can be added to your online profile on the mobile app. Go to Services and tap Account Management, tap on Add or hide an account. Choose Add my credit card and enter the 16 digit card number. Top Up mobile phone numbers (Vodafone, Meteor, Three, eir Mobile, Tesco Mobile). Transaction limits apply to these payments, to find out more click here. Some transaction fees may also apply, for more information click here. International payments are not available on the App as these require a card reader. To access those payments please log into the browser AIB Internet Banking. What other services are available on the App? Banking is more than just moving money around. All of this is readily available in your App too; Quick Balance lets you view up to 2 account balances without logging in. Check your account balances and available funds (branch banking accounts, credit card, home mortgage, AIB Finance & Leasing, ARK Life/Aviva) View recent & pending transactions on your accounts Search for recent and incoming payments on your account using the Payment Logs View & cancel your Direct Debits and amend & cancel Standing Orders View up to 7 years of bank statements Cancel and replace your AIB Credit/Debit Card if it has been lost, stolen, retained by an ATM, or if you have never received it Sync your app with your SmartWatch to view Quick Balance on your watch Apply for a Personal Loan for up to €30,000 Apply for a Loan Top-Up to increase an existing loan to a maximum of €30,000 Apply for an AIB Click Credit Card Order a Replacement card for your damaged AIB Credit/Debit Card Apply for Travel Insurance Add or hide an account to view If you encounter any difficulties with using these services, please call our Customer Service Advisers on 0818 724 724 (International +353 1 771 2424). If you encounter any problem with your mobile phone internet connection, you should contact your mobile network provider. What is Quick Balance? Quick Balance is an optional feature that allows you to view your account balance and available funds of up to 2 selected accounts without logging into the App by holding the button on the PAC (Personal Access Code) entry screen. We recommend that you keep your phone locked to prevent other users from viewing this balance. Can I turn off the Quick Balance feature? Yes, Quick Balance can be turned on and off as often as you like. To change your Quick Balance settings go to the ‘Services’ menu within the App, then select ‘Account Management’ and select the Quick Balance option You can also change the accounts that you nominate for Quick Balance on this page of the Services menu. (Quick Balance can display up to 2 accounts of your choice). I have lost my phone, can I unregister my Registration Number from the phone? To unregister your Registration number from your phone, you can call a Customer Service Advisor on 0818 724 724 (+353 1 771 2424). Once your phone is unregistered it will no longer retain the quick balance functionality or access to your mobile App with your registration number. How do I reset my PAC? To reset your PAC call our Customer Service team on 0818 724 724 (+353 1 771 2424). Our Advisors can help you to reset your PAC and update your details accordingly. How do I sync my SmartWatch with my Mobile App? Apple iWatch: Update your AIB Mobile Banking App in the App Store to version 4.2 or above. When you pair your watch to your phone, pressing ‘Install All’ will automatically sync your AIB Mobile Banking App to your iWatch. In your ‘Apple Watch’ App you can adjust the settings to select the option to display the AIB App on your watch. Android SmartWatches: Update your AIB Mobile Banking App in the App Store to version 5.2 or above. Log into the AIB App on your phone and select the ‘Quick Balance’ option under the ‘Services’ menu. When your phone has been paired with a SmartWatch the options to enable or disable Quick Balance on the watch will appear in this menu. How do I turn notifications on/off (on my app and my watch)? Turning Phone Notifications on/off: Android: Notifications are automatically switched on for anyone with AIB Mobile App version 5.6.3 or above. To adjust or disable notifications, go to your phone settings and locate the AIB Mobile App in your App manager. Apple: After updating to the app to version 4.8 or above, within the AIB app go to App Settings then select ‘Push notification’ and select “Ok” in the pop up message that appears. This turns on app notifications. To disable notifications, go to your iPhone settings > AIB Mobile > Notifications Help us to help you – we want the app notifications to be useful for you. What would you like your app to notify you about? Tell us at internetbanking@aib.ie or on Twitter @AskAIB Turning SmartWatch Notifications on/off: You can disable notifications on your smartwatch, but keep them enabled for your phone. There are different ways to manage this depending on the type of smartwatch that you own: Android: Open your Android Wear app on your phone, and go to the settings of that app to enable/disable your smartwatch notifications from AIB. Apple: Open your iWatch app and select “Notifications” to enable/disable your Apple Watch notifications from AIB. I need to log into another profile with a different Registration Number, how do I do this? When you open the App, before entering your PAC, press the icon on the top right corner of the screen to access “One time login - redirect”. This will redirect you to Internet banking where you can access a different profile without registering with the phone. Or You can go to aib.ie on your browser and select the login button and log into internet banking from your phone. What do I require to access AIB Mobile Banking? To access AIB Mobile Banking our customers require: Either an iPhone running on iOS 11 or above, or an Android phone running on version 8.0 or above The AIB Mobile App downloaded from the Apple App store or Google Play store Log on details for AIB Phone & Internet Banking An internet connection Customer connectivity to AIB Mobile Banking, using the mobile phone signal, will depend on the telecom provider's mobile / wi-fi / broadband network speed. This may vary depending on: The number of customers accessing the mobile provider's network at any given time. Whether the phone is receiving a 3G signal from the mobile provider's network. The type of phone, operating system and/or browser being used. If you encounter any problem with your mobile phone internet connection, you should contact your mobile network provider /broadband or wi-fi service provider. What are my Available Funds? Your 'Available Funds' show the actual amount you can transfer or withdraw from your account including where applicable any overdraft limit approved on your account. The amount is subject to transaction limits and takes into account "Pending transactions" which have not yet been processed to your account.* Depending on your account set up 'Available Funds' may also include items which have not yet cleared and also items which may later be returned unpaid on your account. Example: If you have €500 in your account with pending debit card transactions of €200 and an overdraft of €500: Your 'Available Funds' would be €800. If the Bank has agreed to a set-off arrangement where the balance in one of your accounts may be used when making payment decisions on another of your accounts, the available funds on your current account may be increased or decreased by the available funds in another current account(s) held by you. i.e. the available funds are combined. To calculate the actual available funds amount, amalgamate the available funds amount in each current account. Example: If you have available funds in account A of €1000 CR and available funds of €200 DR in account B, your combined available funds is €800 CR. * Note: There may be debit card transactions which are not reflected in your 'Pending' section of the transaction screen or 'Available Funds' where they have not yet been advised to us due to the nature in which the retailer / merchant processes debit card transactions. What is my Balance? The "Accounts overview screen" Balance The balance that appears on your Quick Balance service will depend on which account you have selected for this service. See the section on Quick Balance for more information. For some customers the balance will only include transactions which have been processed to their account. This does not include any Debit Card transactions not yet posted to their account including those in the "Pending" section of the account transactions screen. Other customers will see a balance which does take account of "pending transactions" which have not yet been processed to the account. For these customers this balance will not include items lodged to their account which have not yet cleared. In all cases any items lodged may later be returned unpaid on the account. If you want to further understand how your balance operates please contact a Customer Service Advisor on 0818 724 724 or +353 1 77 12 424. Account Transaction Screen Balance This is the screen that appears when you select an account from the initial overview screen. The balance that appears at the top of the screen is your account's opening balance on today's date amended to reflect any lodgements, withdrawals or payments made on your account today. It does not include any Debit Card transactions not yet posted to your account including those appearing in the "Pending” section of the screen. * Note: There may be debit card transactions which are not reflected in your 'Pending Debit Card Transactions' or 'Available Funds' where they have not yet been advised to us due to the nature in which the merchant processes debit card transactions. What are my Pending Transactions? Your 'Pending Transactions' are displayed in the recent transaction screen of your account. These are transactions which you have completed but have not yet been processed to your account. These transactions generally process to your account within a number of days after the transaction has been completed. However, the timelines can vary as this will depend on the retailer / merchant. Please note there may be debit card transactions that do not appear on this list where they have not yet been advised to us due to the nature in which the retailer / merchant processes debit card transactions. How do I see more information on my recent and pending transactions? If you don’t recognise a transaction, or you want to see more information about it, just tap it. You’ll then see the time, date, and type of the transaction. This information is currently not available for credit cards. If you have no recent transactions for the last 3 months you can use search to view your older transactions. Find out more here. Is AIB Mobile Banking secure? Yes. AIB Mobile Banking is a secure, safe and convenient way to manage your money on the go. The service provides the same high level of security as you enjoy on AIB Internet Banking. Setting up your device requires a one-time setup. After this initial setup process you will only need to enter your PAC at each subsequent log in. The set up process for the App will securely tie your Registration number to your mobile phone. You can unregister your Registration number from your phone within the App or by calling a Customer Service Advisor on 0818 724 724 or +353 1 77 12 424. To ensure you can access your accounts over the Internet with the utmost confidence, we use the highest levels of industry standard security. As part of this security we use 128-bit Secure Socket Layer (SSL) encryption to protect your information. AIB Mobile Banking will automatically log you out after 4 minutes of inactivity. You must be actively browsing to stay connected (i.e. switching between accounts). This feature aims to protect you against unauthorised access. You will need to log in again if you wish to continue using AIB Mobile Banking. What is a Jailbroken or Rooted Device? A jailbroken or rooted device is where a device is modified to eliminate security layers designed to protect your personal information and your mobile device. With this security removed from your mobile device, hackers may steal your personal information, damage your device, attack your network, or introduce malware, spyware, or viruses. Jailbroken or rooted devices are not compatible with the latest version of the AIB Mobile App. When the app is installed it performs a series of checks to determine if the device is safe for running the AIB Mobile app — if the security checks have not been successful for example a jailbroken or rooted device is identified our app will not run. This security feature is for the protection of our customers and their accounts. However, you do have the option to access your online account through Internet Banking on a browser using one of the following methods to set up for SCA: Use a Card Reader with your debit card Use One Time Passcodes sent by SMS Why am I not receiving push notifications to confirm my internet banking login? If you're not receiving the push notification for login, double check that: - You’re checking the phone that you’ve installed the app on. - You have a strong signal or internet connection to receive notification messages. - Notifications from AIB Mobile app are turned on. Android: Notifications are automatically switched on for anyone with AIB Mobile App version 6 or above. To adjust or disable notifications, go to your phone settings and locate the AIB Mobile App in your App manager. Apple: Within the AIB app go to App Settings then select ‘Push notification’ and select “Ok” in the pop up message that appears. This turns on app notifications. To disable notifications, go to your iPhone settings > AIB Mobile > Notifications How do I update my Operating system? How to update your operating system (OS) - Android - Make sure your device is connected to Wi-Fi. - Open Settings. - Select About Phone. - Tap Check for Updates. If an update is available, an Update button will appear. Tap it. - Install. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Tap it. How to update your operating system (OS) - iOS - Open Settings - Tap General. - Tap Software Update. It's at the top of the menu. - Tap Download and Install or Install Now.
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Déan do chuid baincéireachta go slán sábháilte cibé uair is mian leat in áit a fheileann duitse. Cuireann Baincéireacht Idirlín AIB ar do chumas do chuid baincéireachta a dhéanamh cibé uair is mian leat in áit a fheileann duitse, agus fágann ár réamhchúraimí slándála go gcoinnítear do chuid airgid slán sábháilte i gcónaí. Baincéireacht sholúbtha 365 lá sa bhliain atá ann. Cén Chaoi Clárú Tá sé éasca clárú le haghaidh Bhaincéireacht Idirlín AIB agus ní thógfaidh sé ach dhá mheandar ort - is féidir leat clárú ar líne nó glao a chur orainn ar 0818 724 020*. Gheobhaidh tú Uimhir Chláraithe agus Cód Rochtana Pearsanta (PAC), a bheidh tú in ann a úsáid le rochtain ar Bhaincéireacht Idirlín AIB. Cuirtear Baincéireacht Idirlín AIB ar fáil do Chustaiméirí Pearsanta agus do Ghnóthais Bheaga a bhfuil cuntas bainc, cuntas coigiltis nó cárta creidmheasa acu le AIB. *Diailigh 353 1 771 2424 ar an gcoigríoch. Na Chéad Chéimeanna Eile Tar éis duit clárú le haghaidh na seirbhíse, beidh tú in ann logáil isteach i mBaincéireacht Idirlín AIB le d’uimhir chláraithe 8 ndigit agus 3 dhigit randamacha de do Chód Rochtana Pearsanta (PAC). D’fhéadfadh sé go n-iarrfaí ort ceist slándála eile a fhreagairt ó am go chéile agus tú ag logáil isteach sa Bhaincéireacht Idirlín. Buntáistí: Éasca le húsáid Ráitis chuntais agus ráitis cárta creidmheasa i bhfoirm leictreonach Déan do chuid baincéireachta go slán sábháilte 365 lá sa bhliain Bíonn fáil ar Chomhairleoirí Seirbhíse do Chustaiméirí le cabhrú le hidirbhearta níos casta Seirbhísí atá ar Fáil Seiceáil d’idirbhearta agus d’iarmhéideanna cuntais Breathnaigh ar do r-Ráitis agus r-Nótaí Faisnéise faoi Tháillí Íoc billí agus bainistigh do bhunorduithe** Aistrigh airgead idir cuntais sa tír seo agus go hidirnáisiúnta** Breisigh d’fhón póca agus faigh rochtain ar tháirgí ar líne nach bhfaighidh tú aon áit eile Cuardaigh le haghaidh seiceanna agus cuir stop le seic amháin agus/nó roinnt seiceanna in aon turas, chomh maith le stop a bhaint de sheic agus breathnú ar gach seic stoptha i Loga na Seiceanna Stoptha. Breathnaigh ar shonraí faoi íocaíochtaí isteach i Stair na nÍocaíochtaí Isteach. Beidh Léitheoir Cárta AIB/Códchárta ag teastáil i gcás idirbhearta áirithe. Bíonn Baincéireacht Idirlín AIB ar fáil 20 uair an chloig sa lá, faoi réir ár dTéarmaí agus Coinníollacha. D’fhéadfadh táillí agus muirir idirbhirt a bheith i gceist. Labhair Linn Cuir glao ar 0818 724 724 (bíonn na línte ar oscailt de lá is d’oíche, 365 lá sa bhliain), nó buail isteach chuig aon bhrainse de chuid AIB. Aon cheisteanna atá agat faoi Bhaincéireacht Idirlín AIB, beimid iontach sásta iad a fhreagairt. Cabhair agus Treoir Cén Chaoi Táillí Cuntais agus Muirir Sheirbhíse a Choinneáil Síos Faigh amach cén chaoi ar féidir le custaiméirí a gcostais bhaincéireachta a laghdú. Tar ar shonraí faoi bhagairtí slándála ar leith i gcoinne chustaiméirí Bhaincéireacht Idirlín agus Mhóibíleach AIB agus ar fholáirimh ar chóir duit bheith ar an eolas fúthu. Téigh chuig ár nIonad Cabhrach má bhíonn aon cheisteanna agat maidir lenár gcuid seirbhísí. Athshocraigh Sonraí Logála Isteach i gcomhair na Baincéireachta Idirlín Anois is féidir leat do shonraí logála isteach le haghaidh Bhaincéireacht Idirlín AIB a athshocrú ar líne. Taispeántas den Bhaincéireacht Idirlín Breathnaigh ar an taispeántas atá againn de Bhaincéireacht Idirlín AIB.