http___www.welfare.ie_ga_Pages_Access-Officers-under-the-Disability-Act-2005.aspx_1.xml
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The Department of Social Protection has appointed Access Officers in accordance with section 26(2) of the Disability Act 2005. Access Officers are responsible for providing or arranging for, and co-ordinating assistance and guidance, to persons with disabilities accessing services provided by the offices and generally to act as a point of contact for people with disabilities wishing to access such services. The contact details are as follows: Procedures for dealing with Complaints under Section 38 of the Disability Act, 2005 Inquiry Officers under the Disability Act 2005 The Department of Social Protection has appointed Inquiry Officers to investigate complaints made under section 38 of the Disability Act. The Inquiry Officers will carry out investigations in private and will produce a report which will say - if your complaint is valid - whether there has been a failure by the Department of Social Protection concerning your complaint Where a failure has happened, it will outline the steps to be taken to ensure future compliance. This report will be made available to the Secretary General of the Department and to the person who makes the complaint. Procedures for dealing with Complaints under Section 38 of the Disability Act, 2005 A complaint may be made against the Department if it does not comply with the provisions of Sections 25, 26, 27 and 28 of the Disability Act, 2005. These Sections of the Act relate to access by persons with disabilities to: - the Department's public buildings; - the Department's schemes and services; - services supplied to the Department; or In accordance with Section 39 (2) of the Disability Act, 2005 ( see Note 1 below) the following are the procedures for making and investigating such complaints. Making a complaint A complaint may be made by a person, or through his or her: - spouse/partner, parent or relative; - guardian or a person acting in loco parentis to that person; - personal advocate, assigned by the Citizens Information Board to represent that person; or by another person advocating on behalf of that person with his or her consent. A complaint must be made in writing, which can include fax or e-mail, and should provide all contact details, including the Personal Public Service Number if available, for the person making the complaint. The complaint should state that it is a complaint under Section 38 of the Disability Act 2005 and should, in so far as is possible, set out as clearly as possible the grounds for the complaint regarding the failure of the Department to provide access to its schemes and services. The complaint must be made to: The Secretary General, Department of Social Protection, Áras Mhic Dhiarmada, Store Street, Dublin 1. The relevant fax and e-mail details are as follows: Following the receipt of a complaint, the Secretary General will refer the matter to an Inquiry Officer ( see Note 2 below) and will advise the person making the complaint accordingly. Investigating a complaint On receipt of the complaint, referred by the Secretary General, the Inquiry Officer will acknowledge receipt to the person who made the complaint. The Inquiry Officer will examine the complaint to establish if it relates to an alleged failure by the Department to comply with Sections 25, 26, 27 and 28 of the Disability Act, 2005. Where the Inquiry Officer considers that the complaint is frivolous or vexatious, he or she will notify the Secretary General and the person who made the complaint to that effect. Otherwise he or she will investigate the complaint. The Inquiry Officer may request further information/details from the person who made the complaint and may require that such information/details be furnished within a specified time. The Inquiry Officer may consult with all parties that he or she considers appropriate regarding the matter. In the course of the investigation the Inquiry Officer may undertake interviews with such persons which he or she considers appropriate, including the person who made the complaint, to elicit information. The Inquiry Officer will maintain a written record of his or her investigation. The Inquiry Officer will prepare a written report of the results of the investigation setting out his or her findings together with a determination in relation to: - whether there has been a failure by the Department to comply with the relevant provision of the Disability Act; and - if such a determination indicates that there has been such a failure, the steps required to be taken by the Department to comply with the relevant provision(s) of the Act. The Inquiry Officer will furnish a copy of his or her report to the person who made the complaint and to the Secretary General. The furnishing of the report to the person who made the complaint and to the Secretary General concludes the investigation of the complaint. Note 1: Section 39 (2) provides that the head of a public body shall draw up procedures in relation to the making and investigation of complaints and such other matters relating to complaints as he or she considers appropriate and shall cause the procedures to be published. Note 2: The Secretary General, as head of the Department, has, in accordance with the provisions of Section 39 (1) of the Disability Act, 2005, appointed Inquiry Officers to investigate complaints made under Section 38 of the Disability Act. An Inquiry Officer shall be independent in the performance of his or her functions. An investigation by an Inquiry Officer shall be conducted in private.
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T� Oifigigh Rochtana ceapaithe ag an Roinn Coimirce S�isiala� de r�ir alt 26(2) den Acht um M�chumas 2005. T� Oifigigh Rochtana freagrach as c�namh agus treoir a shol�thar n� a eagr�, agus a chomhord�, i gcomhair daoine a bhfuil m�chumas orthu maidir le teacht ar sheirbh�s� a shol�thra�onn na hoifig�, agus as feidhmi� mar phointe teagmh�la do dhaoine a bhfuil m�chumas orthu ar mian leo rochtain a fh�il ar na seirbh�s� sin. Is iad seo a leanas na mionsonra� teagmh�la: - Seirbh�s� Leasa Sh�isialaigh, �ras Mhic Dhiarmada - Seirbh�s� Leasa Sh�isialaigh, Teach Oisin - Seirbh�s� Leasa Sh�isialaigh, Teach Goldsmith - An Oifig Achomhairc Leasa Sh�isialaigh - Seirbh�s� Leasa Sh�isialaigh, Teach Gandon - C�rais Faisn�ise - Oifig an Chl�raitheora Ghinear�lta (Oifig Taighde) - An tSeirbh�s um Chl�r� Sibhialta - Seirbh�s� Leasa Sh�isialaigh, Sligeach - Seirbh�s� Eolais, Sligeach - Seirbh�s� Leasa Sh�isialaigh, Leitir Ceanainn - Seirbh�s� Leasa Sh�isialaigh, Bun Cranncha - Seirbh�s� Leasa Sh�isialaigh, Cora Droma R�isc - Seirbh�s� Leasa Sh�isialaigh, An Longfort - Oifigigh Rochtanna don Oifig� �iti�la agus Brainse - Oifigigh Fiosr�ch�in - N�sanna imeachta chun d�ile�il le Gear�in faoi Alt 38 den Acht um M�chumas, 2005 Oifigigh Fiosr�ch�in faoin Acht um M�chumas 2005 T� Oifigigh Fiosr�ch�n ceapaithe ag an Roinn Coimirce S�isiala� chun gear�in a fhiosr� faoi alt 38 den Acht um M�chumas. D�anfaidh na hOifigigh Fiosr�ch�n na fiosr�ch�in faoi r�n agus t�irgfidh siad tuarasc�il a dh�arfaidh - Cib� an bhfuil an gear�n bail� - Cib� ar theip an Roinn Coimirce S�isiala� maidir le do ghear�n Sa ch�s gur tharla teip, leagfaidh s� amach na c�imeanna ar ch�ir a th�g�il chun comhl�onadh a chinnti� sa todhcha�. Cuirfear an tuarasc�il seo ar f�il d'Ard-R�na� na Roinne agus don duine a rinne an gear�n. N�sanna imeachta chun d�ile�il le Gear�in faoi Alt 38 den Acht um M�chumas, 2005 Is f�idir gear�n a dh�anmh i dtaobh na Roinne muna gcomhl�onann s� for�lacha Ailt 25, 26, 27 agus 28 den Acht um M�chumas, 2005. Baineann na hAilt seo den Acht le rochtain na ndaoine faoi mh�chumas ar: - Fhoirgnimh phoibl� na Roinne; - Sheirbh�s� agus sc�imeanna na Roinne; - Sheirbh�s� a shol�thra�tear don Roinn; n� - Eolas. De r�ir Alt 39 (2) den Acht um M�chumas, 2005 ( Feach N�ta 1)is iad seo a leanas na n�sanna imeachta chun gear�in mar iad a dh�anamh agus a fhiosr�. Gear�n a dh�anamh F�adfaidh duine gear�n a dh�anamh n� f�adfaidh na daoine seo a leanas gear�n a dh�anamh ar a s(h)on: - c�ile/p�irt�, tuismitheoir n� gaol; - caomhn�ir n� duine at� ag gn�omh� in loco parentis don duine sin; - ionada� dl�; - abhc�ide pearsanta, sannta ag an mBord Eolais do Shaor�naigh chun labhairt thar ceann an duine sin; n� ag duine eile a phl�ad�lann ar son an duine sin lena t(h)oil. Caithfear gear�n a dh�anamh i scr�bhinn, agus glacfar le faics n� r�omhphost, agus ba cheart gach sonra� teagmh�la a shol�thar, lena n-�ir�tear Uimhir Phearsanta Seirbh�se Poibl� m�s ann, don duine at� ag d�anamh an ghear�in. Ba cheart go nd�arfa� sa ghear�n gur gear�n � faoi Alt 38 den Acht um M�chumas 2005 agus ba cheart na forais leis an ngear�n a leagan amach chomh soil�ir agus is f�idir maidir le faill� na Roinne rochtain a thabhairt ar a sc�imeanna agus a seirbh�s� Caithfear an gear�n a sheoladh chuig: An tArd-R�na�, An Roinn Coimirce S�isiala�, �ras Mhic Dhiarmada, Sr�id St�rais, Baile �tha Cliath 1. Is iad seo a leanas an uimhir faics agus an seoladh r�omhphoist: R�omhphost:secretary.general@welfare.ie I ndiaidh don Ard-R�na� gear�n a fh��l, cuirfidh s�/s� an gear�n ar aghaidh chuig Oifigeach Fiosr�ch�in ( Feach N�ta 2) agus cuirfidh s�/s� in i�l don ghear�na� go bhfuil s� sin d�anta. Gear�n a fhiosr� Ar fh�il an ghear�in �n Ard-R�na�, cuirfidh an tOifigeach Fiosr�ch�n sc�ala chuig an gear�na� go bhfuil an gear�n faighte aige/aici. Scr�d�idh an tOifigeach Fiosr�ch�in an gear�n f�achaint an mbaineann s� le faill� l�omhnaithe ar thaobh na Roinne Ailt 25, 26, 27 agus 28 den Acht um M�chumas, 2005 a chomhl�onadh. I gc�s go measann an tOifigeach Fiosr�ch�n gur gear�n cr�iteach n� snaibheosach �, cuirfidh s�/s� � sin in i�l don Ard-R�na� agus don ghear�na�. I ngach c�s eile, fiosr�idh s�/s� an gear�n. F�adfaidh an tOifigeach Fiosr�ch�n breis eolais/sonra� a lorg �n ngear�na� agus f�adfaidh s�/s� a iarraidh go gcuirf� eolas/sonra� mar iad ar f�il laistigh de thr�imhe ama sonraithe. F�adfaidh an tOifigeach Fiosr�ch�n dul i gcomhairle le gach p�irt� a mheasann s�/s� at� bainteach leis an �bhar. Le linn an fhiosraithe, f�adfaidh an tOifigeach Fiosr�ch�n agallamh a chur ar dhaoine a mheasann s�/s� at� bainteach leis an ngear�n, agus an gear�na� f�in san �ireamh, chun eolas a fh�il. Coime�dfaidh an tOifigeach Fiosr�ch�n taifead scr�ofa d� f(h)iosr�. R�iteoidh an tOifigeach Fiosr�ch�n tuarasc�il scr�ofa de thortha� an fhiosraithe ina leagfar amach na tortha� ar fad mar aon le cinneadh i dtaca le: - m� l�ir�onn cinneadh mar � go ndearnadh faill�, na c�imeanna ar ch�ir don Roinn a th�g�il chun g�illeadh don fhor�il/do na for�lacha �bhartha den Acht. - cib� an ndearna an Roinn faill� i gcomhl�onadh an fhor�il �bhartha den Acht um M�chumas, agus Sol�thr�idh an tOifigeach Fiosr�ch�n c�ip d� t(h)uarasc�il don gherar�na� agus don Ard-R�na� Cuirfidh sol�thar na tuarasc�la don ghear�na� agus don Ard-R�na� deireadh le fiosr� an ghear�in N�ta 1: For�lann Alt 39 (2) go ndr�acht�idh ceannasa� forais phoibl� n�sanna imeachta maidir leis an gcaoi le gear�n a dh�anamh agus aon nithe eile a bhaineann le gear�in mar a mheasann s�/s� a bheith cu� agus cuirfidh n�sanna imeachta � bhfoilsi�. N�ta 2: T� Oifigigh Fiosr�ch�n ceaptha ag an Ard-R�na�, mar cheannasa� na Roinne, de r�ir fhor�lacha Alt 39 (1) den Acht um M�chumas, 2005, chun gear�in a dh�antar faoi Alt 38 den Acht um M�chumas a fhiosr�. Beidh Oifigeach Fiosr�ch�in neamhsple�ch agus �/� i mbun dualgas. Is faoi r�n a dh�anfaidh Oifigeach Fiosr�ch�in gear�n a fhiosr�