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Introduction The Public Services Card (PSC) helps you to access a range of public services easily. Your identity is fully authenticated when it is issued so you do not have to give the same information to multiple organisations. A Public Services Card is usually issued when you are allocated a PPS number. If you apply for, or are currently getting a social welfare payment (including Child Benefit) you will be asked to register for your Public Services Card. It is now being rolled out to other public services For example, all first-time passport applicants aged 18 and above who are resident in Ireland need to have a Public Services Card. This requirement also applies to a small number of adult passport applicants whose last passport was issued before 1 January 2005 and has since been reported lost, stolen or damaged. All applicants for a certificate of naturalisation aged 18 or over who are resident in the State must have a Public Services Card. Since June 2017, you need to have a Public Services Card if you are sitting the Driver Theory Test. Since 9 April 2018, you can use the PSC as evidence of identity when applying for a driving licence or learner permit. If you don’t yet have a Public Services Card, you can make an appointment to get one either by using MyWelfare.ie or by calling into your local Intreo Centre or Social Welfare Branch Office (see below). What information does this card display? The front of the card holds your name, photograph and signature, along with the card expiry date. The back of the card holds your PPS number and a card number. It also holds a magnetic stripe to enable social welfare payments such as pensions to be collected at post offices If you are entitled to free travel the card will also display this information in the top left-hand corner. If FT-P is written on the card the holder is personally entitled to free travel. If FT+S is written on the card the holder can travel with their spouse, partner or cohabitant. If FT+C is written on the card the holder can have a companion (over 16) travel with them for free. Registering for a Public Services Card Face-to-face registration for a Public Services Card is called SAFE (Standard Authentication Framework Environment) registration. The Department of Employment Affairs and Social Protection will send you a letter with your SAFE registration appointment. SAFE registration takes about 15 minutes to complete and usually takes place in your local Intreo Centre or Social Welfare Branch Office. It is important that you attend for your appointment. It will help to avoid any potential difficulty with access to social welfare payments in the future. During this appointment your photograph will be taken and your signature recorded for your new Public Services Card, which will be posted to your home address. You will also be asked for the answers to some security questions. You must bring certain documents with you to your appointment to prove your identity and address. You should also bring the letter you got confirming your appointment and, if you have one, your mobile phone. Having your mobile phone with you means that your number can be verified by the Department. You will need phone verification to access public services online. If you currently have a Social Services Card (a swipe card used to collect social welfare payments), bring that with you too. You must prove your identify to receive a social welfare payment or benefit. If you comply with the SAFE registration process when requested, you are considered to have authenticated your identity. If you do not comply with the SAFE registration process your social welfare payments (including Child Benefit) and/or your social welfare entitlements (such as Free Travel) may be suspended. Documents to bring to your SAFE registration appointment Evidence of identity: *If you are an Irish citizen and do not have a passport or driving licence as identification, you may still be issued with a Public Services Card. Additional information which can be verified to confirm your identity may be gathered at your appointment interview. For Irish citizens born in Ireland, birth details can be verified online in most cases with the General Register Office. However, in some cases, it is not possible to locate the birth registration, so the person will need to return with a copy of his/her birth certificate. If you wish to get a copy of your Irish birth certificate for SAFE registration purposes, you can get it from the Registrar at a reduced rate when you show your SAFE invitation letter. The Department does not have access to the adoption register, so adopted people should bring their adoption certificate with them when attending their appointment. You can read more about Public Service Identity on welfare.ie. Evidence of address (applies to everyone, whether an Irish, EU or non-EU citizen): You need to show evidence of your address. You can use any of the following documents to do this (the document must show your name and address and not be older than 3 months): - A household utility bill - An official letter/document - A financial statement - Property lease or tenancy agreement - Confirmation of address by a third party such as a school principal/administrator, accommodation/property owner*or manager. *If you are staying with friends or relatives an original household bill plus a note from the bill holder confirming your residency at the bill address is acceptable. This note can be written on the bill itself. Additional helpful documents If you have any of the items listed below, you should bring them along with you as they may also help to confirm your identity. If you do not have any of these, you should bring other documents or forms of photo ID instead*. *The following items are not acceptable as proof of identity for the purpose of SAFE registration: Baptismal certificate, work ID card, Garda form ML-10, Garda age card, photocopied certificates or documents and expired documents generally. Lost or damaged Public Services Cards If your Public Services Card is lost, stolen or damaged, you should immediately contact the Public Services Card Helpdesk at 1890 837000. Changing your name on your Public Services Card Change of name by use and repute To change the name on your PSC, you must show 2 years' usage of your new name. To do this, you must submit at least 2 of the following documents, dating back for at least 2 years: - Official communication with a government department - Educational certificate - Bank statement or card - Utility bill - Student or employee identification card (or similar) Following marriage or civil partnership To change your name on your Public Services Card following a marriage or civil partnership, you must submit: - Photo ID in your pre-marriage/civil partnership name (for example PSC, passport or driving licence), and - Your marriage or civil partnership certificate. Returning to your pre-marriage or pre-civil partnership name To change your name on your Public Services Card back to your pre-marriage or pre-civil partnership name, you must submit: - Divorce, dissolution or legal separation agreement documents, or - Correspondence from a solicitor showing that a separation, divorce or dissolution has been initiated. Name changed by deed poll If you have changed your name by deed poll, you must submit a deed poll registered with the Irish High Court. Renewing your Public Services Card Your Public Services Card is valid for 7 years. The DEASP will write to you 90 days before your card expires. You can renew your card by post or by attending a PSC registration centre. Where to apply Department of Employment Affairs and Social Protection customers may be invited to attend for Public Services Card registration. You can also contact your Intreo Centre or local Social Welfare Branch Office to arrange an appointment or make an appointment online. Online appointments If you want to get a PPS number or to be registered for a Public Services Card, you can now make an appointment online at MyWelfare.ie. You will first need to register with the site. To do this you need a mobile phone number and an email address. When you have made your appointment, print the notification and bring it to your appointment along with the required documents (listed in the notification). You can access a list of Public Service Card registration centres on welfare.ie. Questions If you have general questions about the card or the registration process you can use the Department of Employment Affairs and Social Protection’s online query form or contact Client Identity Services (see below). You can also get more information and make an appointment on the official Public Services Card website. Client Identity Services Department of Employment Affairs and Social Protection Shannon Lodge Carrick-On-Shannon Co. Leitrim Tel: (071) 967 2616 (If calling from outside the Republic of Ireland please call +353 71 967 2616) Locall: 1890 927 999 (Note: the rates charged for using 1890 (Lo-call) numbers may vary)
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Réamhrá Cabhraíonn an Cárta Seirbhísí Poiblí (CSP) leat chun rochtain a fháil ar réimse seirbhísí poiblí gan stró. Déantar d’aitheantas a fhíordheimhniú go hiomlán nuair a eisítear an cárta duit, mar sin, ní gá duit an fhaisnéis chéanna a thabhairt do roinnt eagraíochtaí. Is gnách go n-eisítear Cárta Seirbhísí Poiblí nuair a sanntar uimhir PSP duit. Má dhéanann tú iarratas ar an gcárta, nó má tá íocaíocht leasa shóisialaigh á fáil agat faoi láthair (Sochar Linbh san áireamh), iarrfar ort clárú do do Chárta Seirbhísí Poiblí. Ta sé á chur i bhfeidhm chun leas a bhaint as seirbhísí poiblí eile anois. Mar shampla is gá do gach iarratasóir pas céaduaire atá níos sine ná 18 mbliana d’aois agus a bhfuil cónaí orthu in Éirinn Cárta Seirbhísí Poiblí a bheith acu. Baineann an riachtanas seo freisin le líon beag aosach ar eisíodh a bpas deireanach roimh 1 Eanáir 2005 agus ar tuairíscaíodh é caillte, goidthe nó go raibh dochar déanta dó. Ní mór Cárta Seirbhísí Poiblí a bheith ag gach iarratasóir ar Theastas Eadóirseachta atá 18 mbliana d’aois nó níos sine a bhfuil cónaí orthú sa stáit. Ó Mheitheamh 2017 i leith, teastaíonn Cárta Seirbhísí Poiblí chun an tástáil teoirice tiomána a dhéanamh. Mura bhfuil Cárta Seirbhísí Poiblí agat go fóill, féadfaidh tú coinne a dhéanamh chun ceann a fháil trí chlárú le MyWelfare.ie chun coinne a dhéanamh ar líne nó trí chuairt a thabhairt ar d'Ionad Intreo nó d'Oifig Bhrainse Leasa Shóisialaigh (féach thíos). Cén fhaisnéís a nochtar sa chárta seo? Is ar thosach an chárta a fhaightear d’ainm, do ghrianghraf agus do shíniú duine, i dteannta le dáta éagtha an chárta. Is ar chúl an chárta a fhaightear d’uimhir PSP agus uimhir chárta. Is ann freisin a fhaightear stiall mhaighnéadach chun íocaíochtaí leasa shóisialaigh a chumasú ar nós pinsean lena mbailiú ag oifigí an phoist. Má tá tú i dteideal saorthaistil is amhlaidh a nochtar sa chárta freisin an fhaisnéis sin sa choirnéal ag barr na láimhe clé. Má tá FT-P scríofa ar an gcárta is amhlaidh atá an sealbhóir i dteideal pearsanta chun saorthaistil. Má tá FT+S scríofa ar an gcárta is féidir leis an sealbhóir taisteal lena c(h)éile, a c(h)omhpháirtí nó lena c(h)omhchónaitheoir. Má tá FT+C scríofa ar an gcárta is féidir leis an sealbhóir compánach (os cionn 16 bliain) a thabhairt leis/léí saor in aisce. Clárú le haghaidh Cárta Seirbhísí Poiblí Tugtar clárú SAFE (Timpeallacht Creatlaí i gcomhair Fíordheimhniú Caighdeáin) ar chlárú duine ar dhuine le haghaidh Cárta Seirbhísí Poiblí. Má rinne tú iarratas ar íocaíocht leasa shóisialaigh (íocaíochtaí cuardaitheora poist agus Teaghlach Aontuismitheora faoi láthair), gheobhaidh tú litir le do choinne cláraithe SAFE. Glacann clárú SAFE thart ar 15 nóiméad lena chríochnú agus is gnách go mbíonn sé ar siúl i d'Ionad Intreo nó d'Oifig Bhrainse Leasa Shóisialaigh. Tá sé tábhachtach go bhfreastalaíonn tú ar do choinne. Cabhróidh sé chun aon deacracht fhéideartha a sheachaint maidir le rochtain a fháil ar íocaíochtaí leasa shóisialaigh amach anseo. Le linn na coinne seo, glacfar do ghrianghraf agus cuirfear i dtaifead do shíniú do do Chárta Seirbhísí Poiblí nua, a chuirfear sa phost chuig do sheoladh baile. Ina theannta sin, iarrfar ort freagraí a thabhairt ar roinnt ceisteanna slándála. Ní mór duit roinnt cáipéisí a thabhairt leat chuig do choinne le d’aitheantas agus do sheoladh a chruthú. Ba cheart duit litir dheimhnithe an choinne a thabhairt leat freisin, agus do ghuthán póca má bhíonn ceann agat. Ciallaíonn guthán póca gur féidir leis an an roinn d’uimhir a dhearbhú. Beidh dearbhú gutháin ag teastáil chun rochtain a fháil ar sheirbhísí poiblí ar-líne. Caitheann tú d’aitheantas a chruthú chun íocaíocht nó sochar leasa shóisialaigh a fháil. Meastar gur fhíordheimhnigh tú d’aitheantas má chomhlíonann tú leis an bpróiseas clárúcháin SAF nuair a iarrtar amhlaidh. Mura gcomhlíonann tú leis an bpróiseas clárúcháin SAFE is féidir d’íocaíochtaí leasa shóisialaigh (lena n-áirítear Sochar Linbh) agus/nó do theidlíochtaí leasa shóisialaigh (ar nó an tSaorthaistil) a chur ar fionraí. Cáipéisí atá le tabhairt leat chuig do choinne chláraithe SAFE 1.Fianaise féiniúlachta: *Más saoránach Éireannach tú agus mura bhfuil pas ná ceadúnas tiomána agat mar mheán aitheantais, d'fhéadfaí Cárta Seirbhísí Poiblí a eisiúint duit fós. D'fhéadfaí eolais breise gur féidir é a dheimhniú chun d'aitheantas a dhearbhú a bhailiú ag d'agallamh coinne. Tá tuilleadh eolais maidir le hAitheantas Seirbhíse Poiblí ar Welfare.ie Fianaise i leith seolta (tá ar gach duine é seo a sholáthar, más saoránach Éireannach, AE nó neamhAE iad): Caitheann tú fianaise i leith do sheolta a thaispeáint. Is féidir leat leas a bhaint as aon cheann de na cáipéisí seo a leanas chuige sin (caithfear do chéadainm agus do sheoladh bheith air): - Bille fóntais an teaghlaigh - Litir/cáipéis oifigiúil éigin - Ráiteas airgeadais - Léas maoine nó comhaontú tionóntachta - Deimhniú de sheoladh ag tríú páirtí ar nós príomhoide/riarthóir scoile, úinéir* nó bainisteoir cóiríochta/maoine. *Beidh bunbhille teaghlaigh móide nóta ó shealbhóir an bhillle ag deimhniú do chónaitheachta ag seoladh an bhille inghlactha más rud é go bhfuil tú ag fanacht le cairde nó le gaolta. Is féidir an nóta sin a bhreacadh ar an mbille féin. Cáipéisí breise cabhracha Má tá aon cheann de na rudaí agat a liostaítear thíos, ba cheart duit iad a thabhairt leat mar gheall go bhféadfaidís cabhrú, chomh maith, chun d’aitheantas a dheimhniú. Mura bhfuil aon chinn díobh seo agat, ba cheart duit cáipéisí eile nó foirmeacha eile d’aitheantas a thabhairt leat ina ionad sin*. - Pas Saorthaistil Éireannach - Cárta leighis arna eisiúint faoin tSeirbhís Mhíochaine Ginearálta - Cárta Eorpach um árachas sláinte - Cárta creidmheasa/dochair - Cárta mic léinn *Ní ghlactar leis na rudaí a leanas mar chruthúnas aitheantais ar mhaithe le clárú SAFE: Deimhniú baiste, cárta aitheantais oibre, foirm ML-10 an Gharda Síochána, cárta aoise an Gharda Síochána, deimhnithe nó cáipéisí fótachóipeáilte agus cáipéisí éagtha go ginearálta. Cártaí Seirbhísí Poiblí caillte nó goidte Má tá do Chárta Seirbhísí Poiblí caillte, goidte nó damáistithe, caithfidh tú dul i dteagmháil leis an Deasc Chabhrach Chárta Seirbhísí Poiblí ar 1890 837000 láithreach. Athrú ainm trí úsáid agus cáil Chun ainm an CSP a athrú, ní mór duit 2 bhliain úsáid d’ainm nua a chruthú. Chun é seo a chruthú ní mór duit 2 cheann de na cáipéisí a leanas a chur isteach siardhátaithe go 2 bhliain ar a laghad: - Cumarsáid oifigiúil le roinn rialtais - Teastas oideachasúil - Ráiteas nó cárta bainc - Bille fóntais - Aitheantas Mic léinn nó fostaí (nó den sórt sin) I ndiaidh pósta nó comhpháirtíocht shibhialta Chun d’ainm ar do Chárta Seirbhísí Poiblí a athrú i ndiaidh duit posadh nó dul i mbun compháirtíocht shibhialta, is gá duit a leanas a chur isteach: - Aitheantas a bhfuil grianghraf air agus d’ainm réamh-phósta/chomhpháirtiochta sibhialta (mar shampla CSP. pas nó ceadúnas tiomána), agus - Do theastas pósta nó comhpháirtíochta sibhialta Ag aistriú siar chun d’ainm réamhphósta nó réamhchomhpháirtíochta sibhialta Chun d’ainm ar do Chárta Seirbhísí Poibli a athrú siar go dtí d’ainm réamhphósta nó réamhchomhpháirtíochta sibhialta, is gá duit a leanas a chur isteach: - Cáipéisí colscartha, scaoilte nó comhaontuithe idirscartha dlíthiúil nó - Comhfhreagras ó dhlíodóir ina léirítear go bhfuil tús curtha le hidirscaradh, le colscaradh nó le scaoileadh. Cá háit a ndéanfaidh mé iarratas? Cé go n-eisítear an Cárta Seirbhísí Poiblí trí chuireadh go ginearálta, is féidir leat dul i dteagmháil le d'Ionad Intreo nó d'Oifig Bhrainse Leasa Shóisialaigh chun coinne a shochrú. Déantar Clárú Chárta Seirbhísí Poiblí SAFE duine ar dhuine in ionaid Intreo áirithe agus in oifigí leasa shóisialaigh áitiúla áirithe. Tá liosta oifigí a thairgeann córas um áirithint coinní ar líne ar fáil ar welfare.ie. Coinní ar líne Má theastaíonn uait uimhir PSP a fháil nó chun bheith cláraithe i gcomhair Chárta Seirbhísí Poiblí, is féidir leat coinne a dhéanamh ar líne anois ag mywelfare.ie. Caithfidh tú clárú leis an láithreán ar dtús. Teastaíonn uimhir fhóin phóca agus seoladh ríomhphoist uait chu ige sin. Clóbhuailtear an fógra nuair a bheidh do choinne ceaptha agat, agus tabhair leat é chuig do choinne i dteannta leis na cáipéisí riachtanacha (a liostaítear san fhógra). Ceisteanna Má bhíonn ceisteanna ginearálta agat faoin gcárta nó faoin bpróiseas cláraithe, féadfaidh tú foirm fiosrúcháin ar líne na Roinne Coimirce Sóisialaí a úsáid nó déan teagmháil le Seirbhís Aitheantais Cliant (féach thíos). Is feidir leat tuilleadh eolas a fháil agus coinne a dhéanamh ar psc.gov.ie. Seirbhísí Aitheantas Cliant An Oifig Seirbhísí Leasa Shóisialaigh An Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí Lóiste na Sionainne Cora Droma Rúisc Contae Liatroma Teil: (071) 967 2616 (If calling from outside the Republic of Ireland please call +353 71 967 2616) Lóghlao: 1890 927 999 (Note: the rates charged for using 1890 (Lo-call) numbers may vary)