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Serving Our Audience Guide to RTÉ's Interactive Services Interactive Services on RTÉ: Frequently Asked Questions What is a Premium Rate Service? Premium rate services are provided by companies on premium rate telephone numbers. These services can be recognised by their unique range of prefixes e.g. 1513, 1515, 1516 etc. There are also premium rate SMS services (known as PSMS) which can be recognised by a 5-digit short code beginning with the number 5 e.g. 53XXX, 57XXX etc. - Calls and texts to premium rate services cost more than ordinary telephone calls or text messages and each prefix/short code carries a specific cost. - Calling a premium rate telephone number will cost more, with the surcharge varying according to the mobile network operator. - Premium rate call charges are billed to consumers' telephone accounts and are usually listed separately. Premium rate SMS services should not be confused with short codes beginning with the digits '51' which are generally charged at standard message rate and not premium rate. It should also be noted that telephone numbers with the prefix 1850 are lo-call numbers (charged at the local rate and not premium rate). Please see the cost table below for more information. Do RTÉ run Premium Rate Services? RTÉ run a number of premium rate services across their radio, television and publishing divisions. However it should be recognised that not all premium rate services advertised on RTÉ are RTÉ services. Premium rate service providers may purchase commercial space to advertise premium rate services provided that their advertisements meet all legal and regulatory requirements. How much do these services cost? Premium rate services range in cost. The price of the service is dictated by the prefix or 5-digit short code associated with the service. The regulations that govern premium rate services require that service costs are clearly communicated when promoting a premium rate service. RTÉ most commonly uses the following standard rate, lo-call rate and premium rate prefixes and short codes: *Standard message rate depends on the user's mobile operator and particular price plan to which they are signed up to. For information on the standard message rate that applies, contact your mobile operator. **Unlike the Republic of Ireland, Northern Ireland call costs are dependent on the full number rather than a prefix. For exact pricing details log on to the PhonepayPlus website and type in the full number for tariff details. ***Consumers who text to 87103 are charged 25p per message received. Where a return message is not received messages are charged at standard message rate. ****Consumers who text to 80889 are charged 50p per message received. Where a return message is not received (e.g. Northern Ireland access to RTÉ radio comment lines) messages are charged at standard message rate. Please note: Calls from mobile phones to premium rate telephone numbers normally cost more and calls from fixed line operators, other than eircom, may vary. This is because mobile operators and some fixed line operators add an additional charge, which varies with each network operator. This is beyond the control of RTÉ. What happens to the money made from premium rate calls and texts? Revenue from premium rate calls and texts is divided between a number of parties. The cost of the service being promoted is inclusive of VAT which is currently 23%. The premium rate regulator is funded by a levy on call and text revenue, also included in the cost of the call/text. The remainder is divided between the network operator, service provider and others who contribute to the provision of the service. RTÉ is a non-profit organisation and any revenue generated from premium rate call and texts is re-invested to provide a quality service to its audiences. Will I be charged for calls that I make even if the line is closed? Due to the nature of the premium rate systems used for both telephone and text interactions, calls and texts made before the advertised close time or after the advertised close times will be charged. RTÉ takes every step possible to inform viewers and listeners of when lines open and close to ensure that such calls will not be made. Will my information be passed on to any third parties? No, RTÉ and its preferred service providers are bound by the Data Protection Act, which does not allow for any of the information we receive through our services to be passed on to any third parties. I am receiving unsolicited text messages. Is this as a result of using an RTÉ premium rate service? RTÉ does NOT operate subscription services. Nor does RTÉ retain participant data from any of its competitions or other interactive services for future communication. In general, when participating with an RTÉ interactive service, individuals will receive just one text in reply to their message, which is an acknowledgement of their comment, competition entry or vote. There is no charge for this acknowledgement. RTÉ and its preferred service providers are bound by the Data Protection Act, which does not allow for any information we receive through our services, to be passed on to third parties. To find out how you have been signed up to a third party subscription service or marketing database you should contact your mobile operator or the industry regulator, Comreg. To find out how you have been signed up to a third party subscription service or marketing database you should contact your mobile operator or the industry regulator Comreg. Lo-call 1890 229 668 or log on to www.askcomreg.ie Under the current Code of Practice, individuals may unsubscribe from services by replying to the unwanted text message with the word STOP. Who do I contact if I wish to make a complaint? Complaints regarding RTÉ's interactive or premium rate services can be directed to: RTÉ Programme Interaction & Competitions, RTÉ Digital, Ground Floor, Stage 7 RTÉ, Donnybrook, Dublin 4. E-Mail: interaction@rte.ie To make a complaint about a third-party premium rate service you should contact the industry Regulator, Comreg. Comreg can be contacted on lo-call 1890 229 668 or log on to www.askcomreg.ie Who are RTÉ's preferred service providers? RTÉ use the following service providers: - Phonovation Tel: 0818 217 100 Seirbhísí Idirghníomhacha ar RTÉ Ceisteanna Coitanta Cad is Seirbhís Ardráta ann? Cuireann cuideachtaí seirbhísí ardráta ar fáil ar uimhreacha teileafóin ardráta. Is féidir na seirbhísí seo a aithint óna bhfo-uimhreacha uathúla m.sh. 1513 ...
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Freastal ar ár Lucht Féachana/Éisteachta Seirbhísí Idirghníomhacha ar RTÉ Ceisteanna Coitanta Cad is Seirbhís Ardráta ann? Cuireann cuideachtaí seirbhísí ardráta ar fáil ar uimhreacha teileafóin ardráta. Is féidir na seirbhísí seo a aithint óna bhfo-uimhreacha uathúla m.sh. 1513, 1515, 1516 srl. Tá seirbhísí SMS ardráta ann freisin (ar a dtugtar PSMS) ar féidir iad a aithint ón gcód gearr 5-digit ag tosú leis an uimhir 5 m.sh 53XXX, 57XXX srl. Cosnaíonn glaonna agus téacsanna chuig seirbhísí ardráta níos mó ná gnáthghlaonna teilefóin nó gnáth-theachtaireachtaí téacs agus bíonn costas faoi leith ag gach fo-uimhir/cód gearr. Cosnóidh sé níos mó glaoch a chur ar uimhir theileafóin ardráta ó d’fhón póca, de ghnáth, agus athróidh an formhuirear ag brath ar an oibreoir líonra fóin phóca. D’fhéadfadh go bhfuil costas éagsúil ag baint le glaonna a dhéantar trí oibreoirí línte talún. Cuirtear muirir ghlaonna ardráta ar bhillí chuntais teileafóin na dtomhaltóirí agus cuirtear i liostáil faoi leith iad, de ghnáth. Níor chóir seirbhísí SMS ardráta a mheascadh suas le cóid ghearra a thosaíonn leis na digití ‘51’ lena mbaineann costas ag an ngnáthráta teachtaireachta agus ní ag an ardráta. Ba chóir a thabhairt ar aird freisin gur uimhreacha íos-ghlao iad uimhreacha teilefóin leis an bhfo-uimhir 1850 (lena mbaineann costas ag an ráta áitiúil, ní ag an ardráta). Féach tábla na gcostas thíos chun tuilleadh eolais a fháil. An reáchtálann RTÉ Seirbhísí Ardráta? Reáchtálann RTÉ roinnt seirbhísí ardráta feadh a rannáin raidió, teilifíse agus digiteach. Ba chóir a aithint, áfach, nach seirbhísí de chuid RTÉ iad na seirbhísí ardráta go léir a fhógraítear ar RTÉ. Féadfaidh soláthróirí seirbhísí ardráta spás tráchtála a cheannach chun seirbhísí ardráta a fhógairt, ar an gcoinníoll go gcomhlíonann a bhfógraí na riachtanais dhlíthiúla agus rialála go léir. Cá mhéad a chosnaíonn na seirbhísí sin? Tá raon costais ag baint le seirbhísí ardráta. Braitheann praghas na seirbhíse ar an bhfo-uimhir nó an cód gearr 5-digit a bhaineann leis an tseirbhís. Éilíonn na rialacháin a rialaíonn seirbhísí ardráta go gcuirfí costais seirbhísí in iúl go soiléir agus seirbhís ardráta á cur chun cinn. Seo a leanas na fo-uimhreacha agus na cóid ghearra gnáthráta, ráta íos-ghlao agus ardráta is coitianta a úsáideann RTÉ: *Braitheann ‘gnáthráta teachtaireachta’ ar oibreoir fóin phóca an úsáideora agus ar an bpraghasphlean áirithe lena bhfuil siad ceangailte. Téigh i dteagmháil le d’oibreoir fóin phóca chun tuilleadh eolais a fháil maidir leis an ngnáthráta teachtaireachta. **Ní mar is ionann le Poblacht na hÉireann, braitheann costais ghlaonna Tuaisceart Éireann ar an uimhir iomlán seachas ar fho-uimhir. Le haghaidh mionsonraí praghais cruinne a fháil tabhair cuairt ar Phonepay Plus agus cuir isteach an uimhir iomlán chun mionsonraí taraife a fháil. ***Bíonn costas 25p ar gach teachtaireacht a fhaightear i gcás tomhaltóirí a sheolann téacs chuig 87103. I gcás mura bhfaightear teachtaireacht ar ais bíonn costas gnáthráta teachtaireachta ag baint leis. ***Bíonn costas 50p ar gach teachtaireacht a fhaightear i gcás tomhaltóirí a sheolann téacs chuig 80889. I gcás mura bhfaightear teachtaireacht ar ais (m.sh. rochtain Thuaisceart Éireann ar línte tuairimí raidió RTÉ) bíonn costas gnáthráta teachtaireachta ag baint leis. Tabhair ar aird le do thoil: Bíonn costas níos airde ar ghlaonna ó fhóin phóca chuig uimhreacha teileafóin ardráta, de ghnáth agus d’fhéadfadh go bhfuil costas éagsúil ag baint le glaonna a dhéantar trí oibreoirí línte talún, seachas Eircom. Is é is cúis leis sin go gcuireann oibreoirí fóin phóca táille breise leis, táille a athraíonn le gach oibreoir líonra fóin phóca. Níl smacht ag RTÉ air sin. Cad a tharlaíonn don airgead a dhéantar ó ghlaonna agus téacsanna ardráta? Roinntear ioncam ó ghlaonna agus téacsanna ardráta idir roinnt páirtithe. Tá CBL, atá ag 23% faoi láthair, san áireamh i gcostas na seirbhíse a chuirtear chun cinn. Maoinítear an rialtóir ardráta trí thobhach ar ioncam ó ghlaonna agus téacsanna, atá san áireamh i gcostas an ghlao/téacs. Roinntear an fuíollach idir an oibreoir líonra, an soláthróir seirbhíse agus daoine eile a chuireann le soláthar na seirbhíse. Is eagraíocht neamhbhrabúis é RTÉ agus déantar aon ioncam a ghintear ó ghlaonna agus téacsanna ardráta a ath-infheistiú chun seirbhís ardchaighdeán a sholáthar dá lucht éisteachta agus féachana. An ngearrfar táille ar ghlaonna a dhéanfaidh mé fiú má bhíonn an líne dúnta? De bharr nádúr na gcóras ardráta a úsáidtear d’idirbhearta teileafóin agus téacs, gearrfar táille ar ghlaonna agus téacsanna a dhéanfar roimh an am dúnta a fhógrófar nó ina dhiaidh sin. Déanann RTÉ gach beart is féidir chun an lucht féachana a chur ar an eolas faoi na hamanna a osclaíonn agus a dhúnann na línte lena chinntiú nach ndéanfar glaonna den sórt sin. An gcuirfear eolas fúm ar aghaidh chuig aon tríú páirtí? Ní chuirfear. Tá RTÉ agus a soláthróirí seirbhíse is fearr faoi cheangal ag an Acht um Chosaint Sonraí, nach gceadaíonn d’aon chuid den eolas a fhaighimid trínár seirbhísí a chur ar aghaidh chuig aon tríú páirtí. Tá teachtaireachtaí téacs gan iarraidh á bhfáil agam. An mar gheall ar úsáid sheirbhís ardráta RTÉ atá sin ag tarlú? NÍ oibríonn RTÉ seirbhísí síntiúis. Ní choimeádann RTÉ sonraí faoi rannpháirtithe óna chomórtais nó óna sheirbhísí idirghníomhacha eile le cumarsáid a dhéanamh sa todhchaí. Go ginearálta, nuair a ghlacann daoine páirt i seirbhís idirghníomhach de chuid RTÉ, ní bhfaighidh siad ach téacs amháin mar fhreagra ar a dteachtaireacht, rud a aithníonn go bhfuarthas a dtuairim, iontráil chuig comórtas nó vóta. Ní ghearrtar aon táille ar an aitheantas sin. Tá RTÉ agus a soláthróirí seirbhíse coitianta faoi cheangal ag an Acht um Chosaint Sonraí, nach gceadaíonn d’aon chuid den eolas a fhaighimid trínár seirbhísí a chur ar aghaidh chuig aon tríú páirtí. Lena fháil amach cén chaoi ar cláraíodh tú le seirbhís síntiúis tríú páirtí nó bunachar sonraí margaíochta, ba chóir duit dul i dteagmháil le d’oibreoir fóin phóca nó le rialtóir an tionscail, Comreg. Is féidir teagmháil a dhéanamh le Comreg ag Íos-ghlao 1890 229 668 nó tabhair cuairt ar www.askcomreg.ie Faoin gCód Cleachtais reatha, is féidir le daoine díliostáil de sheirbhísí ach freagra a thabhairt ar an téacsteachtaireacht gan iarraidh leis an bhfocal STOP. Cé leis a rachaidh mé i dteagmháil má bhím ag iarraidh gearán a dhéanamh? Is féidir gearáin maidir le seirbhísí idirghníomhacha nó ardráta de chuid RTÉ a sheoladh chuig: Idirghníomhacht Clár & Comórtais RTÉ Digiteach RTÉ Urlár talún, Stage 7 RTÉ Domhnach Broc Baile Átha Cliath 4 Ríomhphost: interaction@rte.ie Chun gearán a dhéanamh faoi sheirbhís ardráta tríú páirtí ba chóir duit dul i dteagmháil le rialtóir an tionscail, Comreg. Is féidir dul i dteagmháil le Comreg ar Íos-ghlao 1890 229 668 nó tabhair cuairt ar Comreg Cé hiad na soláthróirí seirbhíse is fearr le RTÉ? Úsáideann RTÉ na soláthróirí seirbhíse seo a leanas: Oxygen8 Teil: 0818 444 697 Phonovation Teil: 0818 217 100