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Customer Service - Shipping & Delivery - Privacy & Security - Returns & Replacements - Ordering - Payment, Pricing & Promotions - Viewing Orders - Updating Account Information - Shipping & Delivery Thank you for shopping at Videoguys.com. We have one of the largest warehouse inventories specializing in video editing and production equipment so we have many of the products you see on this site IN STOCK! That means that most orders placed on Monday through Friday by 3pm Eastern Time will be shipped out the same day. Our goal is to always offer our customers the best experience possible so shipping will be calculated on your order automatically using the tools provided by UPS. If for any reason you do not think that the quoted rate is accurate or fair please give us a call at 800-323-2325 and we’d be happy to check it for you. International delivery is available for most items although some restrictions may apply. The international rates provided by our site are estimates only and may be higher once the item(s) are packaged and ready to ship. Our knowledgeable customer service staff will contact you with final delivery costs when necessary. Videoguys.com is not responsible for additional taxes, duties, brokerage and/or import charges required for delivery. Returned packages may be subject to original delivery charges and any additional fees.. - Privacy & Security For more than 25 years, Videoguys.com / The Electronic Mailbox has worked hard to build relationships with our customers based on respect and integrity. We're aware of the trust and confidence you demonstrate when you visit our website and provide us with information. We promise that we will treat your information with the same honesty and sensitivity that we have displayed throughout our company's history. Our goal has always been to provide the best customer service and support in the industry. In addition to our 30-day money back guarantee and availability to free tech support we are constantly utilizing new technology to better meet your needs. Some of these new features like the monthly e-newsletters and the Videoguys' Forums require your personal information. After all, we couldn't e-mail you the latest news without your e-mail address and it's nice to read a post from someone who has an identity. Another obvious time when you will be asked to share your personal information is when you are ready to place an order in which case billing, shipping and financial information must be collected to fulfill your request. The question this privacy policy addresses is "What will we do with that information?" We will NEVER share your financial information with anyone other the banks whose authorization is necessary to approve the order. Every credit card number provided to our company will be treated as if it was our own whether it is provided over the phone or by using our secure online order system. Our website protects the security of your personal information by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not reveal your credit card number when we confirm your order. When you place your order and/or when you request that we send you information we may share your name and mailing address with a few carefully selected marketing partners. We may also provide some of our vendors with your contact information so that they may contact you directly for product support, tech bulletins and upgrade information. This is a great way to make sure you are getting the most from your purchase and your relationship with us. If you would prefer that we do not share the information just tell your salesperson or complete any of the simple unsubscribe requests included with every correspondence. If you have any questions or concerns about your privacy please call us toll-free at:1-800-323-2325; e-mail us at videoguy@videoguys.com; or send a letter to: Videoguys, 10-12 Charles Street, Glen Cove, NY 11542. This privacy policy sets out how Video Guys uses and protects any information that you give Videoguys when you use this website. Videoguys is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Videoguys may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. What we collect We may collect the following information: - name - contact information including email address - demographic information such as postcode, preferences and interests - other information relevant to customer surveys and/or offers For the exhaustive list of cookies we collect see the List of cookies we collect section. What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: - Internal record keeping. - We may use the information to improve our products and services. - We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. - From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: - whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes - if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at orders@videoguys.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 10-12 Charles Street Glen Cove, NY 11542. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. List of cookies we collect The table below lists the cookies we collect and what information they store. - Returns & Replacements 30 Day Money Back Guarantee. 30 Day Exchange Policy. SATISFACTION GUARANTEED! We have FREE Tech Support and a 30-day money-back guarantee on all products we sell. If we can't help you get your video editing and production purchase working, you can return it for a refund or we can exchange it for a replacement or apply the value of the product you returned toward the purchase of a different product. If you choose to exchange your purchase, we give you a fresh 30 days to make it work! (All returns MUST have a return authorization) If you do encounter problems, give our on-staff technical experts a call on our Tech Hotline at (516) 759-1611. We will make every effort to help you get going. In the event that we are unable to help you, we will refer you directly to a technician at the manufacturer’s help desk. Please realize that video editing and production products are not always "plug and play" or "point and shoot." There is a learning curve that may at times seem steep, but we are prepared to help walk you through it. If a return is necessary please follow these steps: - Contact Videoguys.com at 800-323-2325 or email custserv@videoguys.com for a Return Merchandise Authorization number (RMA). - Package your product with all original materials including software, hardware, hook-up cables, manuals and blank warranty cards. - Write the RMA number clearly on the outside of your package and ship your return to: Videoguys.com ATTN RETURNS, (RMA#) 10-12 Charles Street Glen Cove NY 11542 No packages will be accepted without an RMA number. - Ordering You may order online or call us at 800-323-2355 - Payment, Pricing & Promotions We accept the following credit cards: - MasterCard - Visa - American Express - Discover Note: Credit card customers with billing addresses within the 50 United States will not be charged until the order is processed for shipping, however, credit card authorization for the order total occurs at the time the order is placed. Credit Cards with billing addresses outside the 50 United States will be charged in full at the time of purchase. PayPal - We accept PayPal payments via our website only. Please note: PayPal payments cannot be combined with other payment methods (excluding Videoguys Gift Cards). Note: We do not accept eChecks (bank account payments) via PayPal unless you have a valid credit card attached to your account (for back-up purposes). PayPal may therefore ask you to add a valid credit card to your account for you to complete your order with us. Wire Transfer You may create your cart on Videoguys.com and send it to videoguy@videoguys.com or order by phone and pay via wire transfer. Our bank information is as follows: Videoguys.com (a division of Broadfield Distributing) Citibank 23 Glen Cove Ave. Glen Cove, NY 11542 Additional bank fees that may apply are the sole responsibility of the customer. Your Videoguys order number must be noted on the wire transfer in order to ensure the proper application of the funds to your transaction. Videoguys Gift Card Videoguys gift cards can be applied to all online orders or orders placed by phone at 800-323-2325. - Viewing Orders - From your My Account Dashboard you have the ability to view a snapshot of your recent account activity and update your account information. - Updating Account Information - From your My Account Dashboard you have the ability to view a snapshot of your recent account activity and update your account information.
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Politika zaštite privatnostiPolitika zaštite privatnosti definira kako Admiral Markets (AM), organizator ForexBall™ natjecanja, koristi i štiti sve informacije koje ostavljate AM pri korištenju ove stranice. AM je obvezan zaštiti Vašu privatnost. Ako AM traži od Vas dostavljanje neke informacije putem koje možete biti identificirani pri korištenju ove stranice, možete biti sigurni da će to biti u skladu sa politikom zaštite privatnosti. AM može promijeniti politiku nadopunom ovih pravila. Povremeno pogledajte ova pravila da biste bili sigurni da Vam politika zaštite privatnosti odgovara. Ova pravila zaštite privatnosti na snazi su od 21/02/2012. Što AM prikuplja? AM prikuplja osobne podatke isključivo uz Vaše odobrenje pri registraciji na AM, a te informacije uključuju: • Vaše ime i prezime. • Kontakt informacije uključujući email adresu, broj telefona i adresu. • Demografske informacije kao što su dob, poštanski broj i sl. • Podaci o zaposlenju i prihodima. Što AM radi sa informacijama koje prikupi? AM prikupljene informacije koristi s ciljem omogućavanja boljih usluga te ih prikuplja iz sljedećih razloga: • Interno čuvanja informacija. • AM može iskoristiti ove informacije za poboljšavanje proizvoda i usluga. • AM može periodično slati promotivne email poruke o novim proizvodima, ponudama, i drugim informacijama koje smatramo da Vam mogu biti zanimljive koristeći email koji ste nam dostavili. • AM Vas povremeno može kontaktirati iz marketinških razloga putem emaila, telefona, faxa ili pisma. Sigurnost AM je posvećen osiguranju sigurnosti Vaših informacija. Da bi spriječili neovlašten pristup, stavili smo odgovarajuću fizičku, elektronsku, i menadžersku proceduru pristupa informacijama. Sve osobne informacije koje prikupljamo Vas uključujući imena, adrese, smještene su iza "firewalla". Kako AM koristi kolačiće? Kolačić je mali file koji traži Vašu dozvolu za spremanje na hard disku Vašeg kompjutera. Kada pristanete, file je dodan i kolačić pomaže analizirati promet na mreži i obavijesti Vas kada posjetite neku stranicu. Kolačići dozvoljavaju da Vam se web aplikacije prilagođavaju s obzirom na Vaše potrebe ili navike. AM koristi kolačiće koji pamte koje stranice koristite. Ovo pomaže AM u poboljšavanju usluga potrebama klijenata. AM koristi podatke sa svrhom statističke analize a nakon toga se podaci brišu iz sustava. Kolačići pomažu AM omogućiti Vam što bolju web stranicu, na način da će pokazati koje stranice Vam koriste a koje ne. Kolačić ne daje pristup Vašem kompjuteru, osim onih koje Vi odlučite dati. Možete odlučiti prihvatiti ili ne prihvatiti kolačiće. Većina web pretraživača automatski prihvaća kolačiće, ali možete ih podesiti da odbiju kolačić. To Vas može spriječiti u korištenju svih mogućnosti web stranice. Povezivanje sa drugim stranicama AM web stranica može imati linkove koji vode na druge stranice. Imajte na umu da klikom na neke od tih linkova napuštate AM stranicu i idete na stranicu za koje AM nema nikakve nadležnosti niti odgovornosti. AM nije odgovoran za zaštitu i privatnost bilo kakvih informacija koje dajete na tim web stranicama i takve stranice nisu obuhvaćene našom politikom zaštite privatnosti. Trebali biste biti pažljivi i potražiti politiku zaštite privatnosti na tim web stranicama. Kontrola osobnih informacija Ukoliko ste prethodno pristali na to da AM može koristiti informacije u marktinške svrhe, možete se predomisliti u bilo kojem trenutku i javiti nam na mail adresu support@admiralmarkets.com AM neće prodavati, dijeliti ili iznajmljivati osobne informacije trećoj strani osim ako ste dali dozvolu za to. AM može iskoristiti Vaše osobne informacije te poslati promotivne informacije o trećim stranama za koje smatramo da mogu biti zanimljive ako nam potvrdite da želite takve informacije. Ukoliko smatrate da je bilo koja informacija koju AM drži netočna ili nepotpuna, pošaljite nam email na support@admiralmarkets.com te ćemo ispraviti informaciju koja je netočna. Zahtjevi mogu biti poslani i poštom na: Admiral Markets Ahtri 6A (Admiral House), 5th floor Tallinn 10151 Estonia