https___dunipa.com_privacy-policy_.xml
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GENERAL CONDITIONS FOR ONLINE ORDERING, PAYMENT AND BUYING PRODUCTS THROUGH THE WEBSITE OF DUNIPA DOOEL SKOPJE - INTRODUCTION The subject of these General Terms and Conditions is the determination of the conditions for online ordering, payment and purchase of products through the website of DUNIPA DOOEL – Skopje http://www.dunipa.com. Each of the following terms has the following meanings in terms of these General Terms and Conditions for Online Shopping: The visitor of the site is every person who accesses the website http://www.dunipa.com through the means of electronic communication and reviews the offer of products of DUNIPA DOOEL – Skopje. The buyer is a natural or legal person who through the website of DUNIPA DOOEL – Skopje orders and buys products from the offer of DUNIPA DOOEL – Skopje. For the Visitor or Buyer, who enters into a business relationship with DUNIPA DOOEL – Skopje, the positive legal regulations in the Republic of Northern Macedonia in the field of electronic communications, electronic commerce, personal data protection and consumer protection are applied, as well as the General conditions for the manner of access and use, ie purchase of the products of DUNIPA DOOEL – Skopje. - BUYER REGISTRATION The buyer who buys products from the offer of DUNIPA DOOEL – Skopje needs to register / log in on the website of DUNIPA DOOEL – Skopje in order to be able to realize the online order. The user has the opportunity to register as an online shopper to have an overview of their online orders or other personalized content. Hence, the registration as an online buyer in order to place an order for certain products from our offer is enabled. The registered user or buyer by filling in the purchase forms from the website http://www.dunipa.com fully confirms the accuracy of the data he enters in the form, including personal data. At the moment of ordering a certain product from the offer, the Buyer agrees to these General conditions for online ordering, payment and purchase of products through the website of DUNIPA DOOEL – Skopje. Regarding personal data and their protection, DUNIPA DOOEL Skopje confirms that they will act in accordance with the Law on Personal Data Protection and other positive regulations in this area valid in the Republic of Northern Macedonia, whereby the Basic Rules for Collection, Use and Protection the data of all visitors to the website of DUNIPA DOOEL – Skopje http://www.dunipa.com, are listed in the Privacy Policy, which is published on the website of DUNIPA DOOEL – Skopje http://www.dunipa.com. This Privacy Policy sets out what data is collected during the visit and how it is used. - PAYMENT CONDITIONS Payment for the products of DUNIPA DOOEL – Skopje purchased through the website http://www.dunipa.com (hereinafter: Products) can be made in one of the following ways: - Payment by payment card; - One-time payment upon delivery to home address; - Payment by bank transfer (by bank transfer). Payment by payment card The electronic payment of the ordered products is enabled through Halk Bank Skopje, with all MasterCard and VISA brand cards issued by any bank in the world. Also, the products can be paid with payment cards issued by domestic banks in the Republic of Northern Macedonia that are used for electronic payments. When paying with a payment card, the authorization is done automatically online. Upon successful authorization, the User receives a notification on the successful / unsuccessful payment by e-mail. One-time payment upon delivery to home address The buyer of the ordered product through the website of DUNIPA DOOEL – Skopje pays it once on the hand of the supplier when delivering the product to a home address. Payment by bank transfer (Burmese) Payment will be on our transaction account. When paying, be sure to write the order number. Your order will be sent as soon as the funds are deposited in our transaction account. - DELIVERY CONDITIONS Delivery is made to the address defined by the Buyer when the order is executed exclusively on the territory of the Republic of Northern Macedonia only to the person with the status of Buyer (name and surname) or to the person defined as the recipient of the order by the Buyer. Delivery is charged in the amount of 150 denars, regardless of the amount of the order, and the takeover can be done exclusively by the Buyer (or the specified person for receiving the order) by showing a valid personal identification document. The delivery of orders is done through the delivery companies – logistics partners of DUNIPA DOOEL – Skopje for this type of delivery. The logistics partners of DUNIPA DOOEL for this type of delivery, is obliged to contact the Buyer to agree on the exact delivery time within 5 working days after the online order. If the supplier – the authorized person of the logistics partner of DUNIPA DOOEL – Skopje for this type of delivery fails to find the Buyer or the specified person to receive the order at the specified delivery address, written information will be left to the sender for a delivery attempt and contact information, where the Buyer is obliged to call within 2 working days, in order to re-arrange a date for delivery of the order to the address of the Buyer. - LIABILITY OF DUNIPA DOOEL IN CASE OF ABUSE, INAPPROPRIATE AND UNAUTHORIZED USE OF THE PAYMENT INSTRUMENT DUNIPA DOOEL – Skopje completely disclaims any liability for damage that may be caused to the Buyer and / or third parties if it occurred as a result of improper and unauthorized use of the payment card, ie if for any reason it is misused or used without the knowledge and consent of the owner or if stolen. In the mentioned cases DUNIPA DOOEL – Skopje has no obligation to return the paid funds. DUNIPA DOOEL -Skopje is not responsible for the costs for the internet traffic of the buyer and will not be responsible for any damage that could occur as a result of interruption of the internet connection at the moment of using the electronic services when buying online. - DATA PROTECTION AND SECURITY DUNIPA DOOEL – Skopje undertakes to protect the privacy of the data, including the personal data of the Buyer from the website of DUNIPA DOOEL – Skopje and confirms that they will be acted in accordance with the Law on Personal Data Protection and other positive regulations of this area valid in the Republic of Northern Macedonia. The basic rules for collection, use and protection of data of all visitors to the website of DUNIPA DOOEL – Skopje http://www.dunipa.com, are listed in the Privacy Policy, which is published on the website of DUNIPA DOOEL – Skopje http://www.dunipa.com . This Privacy Policy sets out what data is collected during the visit and how it is used. When visiting the website, DUNIPA DOOEL – Skopje does not automatically collect personal data, except in cases when the Buyer will voluntarily enter this information, for example, if for the sale of certain products, the entry of personal data is mandatory, in case of participation in surveys, prize games or information requests. The principles stated in the Privacy Policy apply to the protection of the data of all visitors to the website of DUNIPA DOOEL – Skopje, including the Buyers of products and services from the website of DUNIPA DOOEL – Skopje. The privacy policy does not apply to visitors to other websites accessed through the website of DUNIPA DOOEL – Skopje. - ELECTRONIC PAYMENT Payment is made electronically, in real time of the transaction. The Bank guarantees the security of the transactions made by the Buyer. Electronic payment with payment cards is made with data that due to security in communication via the Internet are encrypted using a special protocol. The data related to the Buyer’s payment card or his bank account are sent directly to the bank via an encrypted link. DUNIPA DOOEL – Skopje does not collect the above data and does not have access to information related to the payment card or bank account. DUNIPA DOOEL – Skopje on no grounds assumes liability for damage due to unauthorized transaction, ie unauthorized use of the personal data of the Buyer during the realization of the electronic payment, because the entire electronic payment is within the competence of the Bank. - RETURN AND REFUND After the delivery, there is no possibility to cancel the purchased product and to cancel the paid amount, except in cases when the customer has the right to cancel the purchase based on the imperative provisions of the Law on Consumer Protection. If the Buyer decides to pay for the products with a payment card, there is a possibility of interruption of the internet connection at the moment of payment. If the request for payment is registered by DUNIPA DOOEL – Skopje, the Buyer receives an e-mail at his e-mail address with a report on the status of the payment, ie. notification of whether the transaction was successful or unsuccessful. If the Buyer receives a confirmation by e-mail on the entered e-mail address for successful payment, and does not receive the product within the stipulated deadline, in that case the Buyer can submit a complaint to the store of DUNIPA DOOEL – Skopje or to the e-mail order @ dunipa .com or on tel. The buyer is obliged to submit in addition to the objection a proof of confirmed payment and / or a statement from the bank for a completed transaction. DUNIPA DOOEL – Skopje will respond to all customer complaints and complaints within the legally prescribed period of 15 days. - OTHER The product is reserved for delivery upon receipt of payment from the Buyer’s apartment. Just putting the products in the cart does not mean that a reservation has been made and that the order has been closed. If the order is not fully locked, ie the contents of the order are still in the cart, and the inactivity time of the Visitor / Buyer on http://www.dunipa.com is longer than 30 minutes, the contents of the cart will be automatically deleted. DUNIPA DOOEL – Skopje reserves the right to change these General Terms and Conditions without prior notice, as well as the content of http://www.dunipa.com, and the latest version of the General Terms for online ordering, payment and purchase of products through the website of DUNIPA DOOEL – Skopje user will be able to read them on the website http://www.dunipa.com. Amendments to these General Terms and Conditions shall take effect on the date of their publication. PRIVACY POLICY The right to privacy and protection of personal data of users is a priority for Dunipa DOOEL – Skopje. Dunipa DOOEL – Skopje pays great attention to personal data protection in all its business processes, implementing the standards set by the regulations for personal data protection in the Republic of Macedonia, and values your trust that you have shown us by sharing your personal data with us. We use your personal information to process your orders, send newsletters or get in touch with you in other ways, if you have given us your consent. At the same time, we use your personal data to improve our products and your experience when you shop with us through any channel . With the Privacy Policy, we will explain where and how the personal data of all registered customers are stored on our website. This policy of privacy, protection and security of data of users of online shopping applies only to the website https://www.dunipa.com/ If there is a link that will link you to other sites, we do not take any responsibility regarding the protection of personal data provided by those sites, ie this Privacy Policy does not apply to your visits to other websites that you access through our website. This Privacy Policy explains what data is collected by Dunipa DOOEL – Skopje and aims to give you a clear picture of how we process your personal information that you provide to us when you visit or register on our website, our commitment to their protection, your rights and the options you have for controlling your personal information and protecting your privacy. - Collection and processing of your personal data Personal information is any information related to you that identifies you personally, whether alone or in combination with other information available to us. We collect and process your personal data only if you voluntarily provide it by registering on our website for the purpose of using our products in accordance with the regulations for personal data protection of the Republic of Macedonia. Your personal data is collected and processed through: - Visit to the website of Dunipa DOOEL Skopje - Electronic communication (submission of electronic messages) with Dunipa DOOEL Skopje - Registration on the website of Dunipa DOOEL Skopje – Dunipa DOOEL offers you the opportunity to register (of your choice) so that you do not have to enter delivery information every time you order a product. - Direct personalized marketing communication – Dunipa DOOEL offers you the opportunity to receive news or news with information purposes, offers, events, promotions and any other news that Dunipa DOOEL wants to share with you. - Order and delivery (online or by phone) – when ordering products you must provide us with your personal details so that we can process your order. - Customer support - Analysis and statistical processing of data for planning business strategy of Dunipa DOOEL Skopje Depending on what personal data you want to provide us and depending on the purpose of each form of personal data collection, the data collected by you may be: - Name and surname; - Address; - Postal code and city; - Telephone number (Fixed and / or mobile); - E-mail address - Objectives of collection and processing of personal data We process your personal data in order to enable you to use our products online. In doing so, your personal data will not be processed for any purpose other than the purpose for which it was collected. Processing of your personal data for another purpose can be done only with your prior consent. Visit to the website of Dunipa DOOEL Skopje Upon your visit to the Website the search engine sends information about you through our servers including IP address, date and time of visit and information about the time spent on our websites, the reference URL (the website you came from); pages you have visited on our Website; and device or browser information (eg browser type and version, operating system). Additionally, we can collect certain information about Cookies and similar devices, and you can read more information about the use of cookies in our cookie policy published on the website of Dunipa DOOEL Skopje. During your visit to the websites of Dunipa DOOEL we will not collect personal data, except in cases when you voluntarily provide this information, for example, in electronic orders, surveys, prize games or requests for information. The personal data collected during your visit to the website is processed in accordance with the positive regulations of R.S. Macedonia. The data related to your card or your bank account are sent directly to the bank via an encrypted link. Dunipa DOOEL neither collects nor has access to the information related to your card or your bank account. Electronic communication (submission of electronic messages) with Dunipa DOOEL Skopje In the process of electronic communication with Dunipa DOOEL Skopje, the personal data that we collect and process depending on the type of electronic communication can be: - Name and surname; - Address; - Postal code and city; - Telephone number (Fixed and / or mobile); - E-mail address We will keep your personal information as long as we are legally bound or have your consent. You may request access to or delete your Personal Information at any time (unless we have an obligation to process such personal information further). Every user has rights regarding the processing of personal data determined by the applicable legislation, which rights refer to access to personal data, correction and deletion of personal data, withdrawal of consent and restriction of use of personal data. If you wish to exercise any of the above rights you can at any time ask a question or submit a request related to personal data to our personal data protection officer. For the sake of identification in the exercise of your rights, the officer reserves the right to request additional information from you, and at the same time we may refuse to take any action in case we cannot identify you credibly. In accordance with applicable law, we will respond to your request as soon as possible, but not later than 7 (seven) days after receipt of the request. Registration on the website of Dunipa DOOEL Skopje Dunipa DOOEL offers you the opportunity to register (of your choice) so that you do not have to enter delivery information every time you order a product. When registering on the website of Dunipa DOOEL Skopje, the personal data we collect and process can be: - Name and surname; - Address; - Postal code and city; - Telephone number (Fixed and / or mobile); - E-mail address We will keep your personal information as long as we are legally bound or have your consent. You may request access to or delete your Personal Information at any time (unless we have an obligation to process such personal information further). Every user has rights regarding the processing of personal data determined by the applicable legislation, which rights refer to access to personal data, correction and deletion of personal data, withdrawal of consent and restriction of use of personal data. If you wish to exercise any of the above rights you can at any time ask a question or submit a request related to personal data to our personal data protection officer. For the sake of identification in the exercise of your rights, the officer reserves the right to request additional information from you, and at the same time we may refuse to take any action in case we cannot identify you credibly. In accordance with applicable law, we will respond to your request as soon as possible, but not later than 7 (seven) days after receipt of the request. Direct personalized marketing communication In the context of direct personalized marketing communication – Dunipa DOOEL offers you the opportunity (of your choice) to receive news or information with information purposes, offers, events, promotions and any other news that Dunipa DOOEL wants to share with you. If you wish to receive news and you agree to our privacy policy, we will send you personalized communication via email based on your consent. If you give us consent (online, by phone, or in retail) for personalized communication we can contact you by phone, text message or email. If you have purchased a product and have given us your email during the purchase process, we can use it to send you news from our similar products or services. We give you the option to unsubscribe from all future news of our similar products in the order confirmation or in any subsequent email with promotional material you receive from us. To ensure a better shopping experience we can send you offers with products that are tailored to your preferences. This personalization is based on your previous purchases and actions on our sites and is based on a legitimate interest. Your personal data will be used for processing and direct marketing only on the basis of your consent and only to the extent necessary for each case. In the process of direct personalized marketing communication with Dunipa DOOEL Skopje, the personal data we collect and process can be: - Name and surname; - Address; - Postal code and city; - Telephone number (Fixed and / or mobile); - E-mail address - Status of consents - Purchase history We will keep your personal information as long as we are legally bound or have your consent. You may request access to or delete your Personal Information at any time (unless we have an obligation to process such personal information further). Every user has rights regarding the processing of personal data determined by the applicable legislation, which rights refer to access to personal data, correction and deletion of personal data, withdrawal of consent and restriction of use of personal data. If you wish to exercise any of the above rights you can at any time ask a question or submit a request related to personal data to our personal data protection officer. For the sake of identification in the exercise of your rights, the officer reserves the right to request additional information from you, and at the same time we may refuse to take any action in case we cannot identify you credibly. In accordance with applicable law, we will respond to your request as soon as possible, but not later than 7 (seven) days after receipt of the request. Order and delivery of products When ordering products you must provide us with your personal information so that we can process your order. If you have ordered products from Dunipa DOOEL, we will use your personal data to send the ordered products and to contact you about the status of your order via email, phone or other. We will also forward your personal information to delivery services and warehousing so that your order can be packaged and delivered to your delivery address. We process your personal information in a way that is based on the purchase agreement we have concluded with you. We will use your personal data only for the technical administration of the websites and for the satisfaction of your needs and wishes. We use personal information in the manner in which we are legally bound. The data will not be transferred to state bodies, except in cases determined by law. All our employees are obliged to keep and treat your data as information of a confidential nature. In the process of ordering and delivery of products from Dunipa DOOEL Skopje, the personal data that we collect and process can be: - Name and surname; - Address; - Postal code and city; - Telephone number (Fixed and / or mobile); - E-mail address We will keep your personal information as long as we are legally bound or have your consent. You may request access to or delete your Personal Information at any time (unless we have an obligation to process such personal information further). Every user has rights regarding the processing of personal data determined by the applicable legislation, which rights refer to access to personal data, correction and deletion of personal data, withdrawal of consent and restriction of use of personal data. If you wish to exercise any of the above rights you can at any time ask a question or submit a request related to personal data to our personal data protection officer. For the sake of identification in the exercise of your rights, the officer reserves the right to request additional information from you, and at the same time we may refuse to take any action in case we cannot identify you credibly. In accordance with applicable law, we will respond to your request as soon as possible, but not later than 7 (seven) days after receipt of the request. Customer support If you contact us through the customer support department or other departments by email, phone, or chat (on our website) we will process your personal information including your order and history information in order to resolve the request and to provide you with the best possible service. In the process of customer support by Dunipa DOOEL Skopje, the personal data we collect and process can be: - Name and surname; - Address; - Postal code and city; - Telephone number (Fixed and / or mobile); - E-mail address - Status of consents - Purchase history We will keep your personal information as long as we are legally bound or have your consent. You may request access to or delete your Personal Information at any time (unless we have an obligation to process such personal information further). Every user has rights regarding the processing of personal data determined by the applicable legislation, which rights refer to access to personal data, correction and deletion of personal data, withdrawal of consent and restriction of use of personal data. If you wish to exercise any of the above rights you can at any time ask a question or submit a request related to personal data to our personal data protection officer. For the sake of identification in the exercise of your rights, the officer reserves the right to request additional information from you, and at the same time we may refuse to take any action in case we cannot identify you credibly. In accordance with applicable law, we will respond to your request as soon as possible, but not later than 7 (seven) days after receipt of the request. Analysis and statistical processing of data for planning business strategy of Dunipa DOOEL Skopje Dunipa DOOEL Skopje will use your personal data for analysis and research (such analysis and research will be conducted on a pseudomized and anonymized basis whenever possible), which is necessary for the purpose of our legitimate interest and understanding of our consumers and their preferences, identifying patterns and trends, improving the user experience, providing information, content and offers tailored to your needs, general research and statistical reporting and aggregation reports, developing new products and services, monitoring the performance of existing products and services; and improve our technology so we can send you personalized marketing messages and display online ads. Based on legitimate interest, Dunipa DOOEL Skopje uses data from past purchases and data to communicate with you, for internal analysis and preparation of sales monitoring strategies in various sales channels, including time of purchase, frequency and value. checking the correctness of the data in the system, monitoring the reaction from the communication with the customers in order to adjust the business activity and advertising, monitoring the sales data (products sold, average value of the consumer basket, redemption, first purchase, number of products per order), analysis of users of certain products and adjustment of advertising. This processing allows us to adapt our advertising and business decisions to the trends of the past, thus allowing you to get the best products at the best price. If you do not want such processing, you can request the deletion of your personal data at any time. In the process of analysis and statistical processing of data for planning the business strategy of Dunipa DOOEL Skopje, the personal data that we collect and process can be: - Name and surname; - Address; - Postal code and city; - Telephone number (Fixed and / or mobile); - E-mail address - Status of consents - Purchase history We will keep your personal information as long as we are legally bound or have your consent. You may request access to or delete your Personal Information at any time (unless we have an obligation to process such personal information further). Every user has rights regarding the processing of personal data determined by the applicable legislation, which rights refer to access to personal data, correction and deletion of personal data, withdrawal of consent and restriction of use of personal data. If you wish to exercise any of the above rights you can at any time ask a question or submit a request related to personal data to our personal data protection officer. For the sake of identification in the exercise of your rights, the officer reserves the right to request additional information from you, and at the same time we may refuse to take any action in case we cannot identify you credibly. In accordance with applicable law, we will respond to your request as soon as possible, but not later than 7 (seven) days after receipt of the request. - Cookie Policy For system protection, every time you visit our web pages, our web server temporarily registers your domain and IP address of the workstation, along with some other technical data related to the session. visiting websites. Also, in certain cases we will write information in the form of “Cookies ” on your computer, in order to adjust the visit to the websites according to your needs and habits. “Cookies ” are small files that are entered on the user’s computer by the web server. All information stored within the “Cookies ” can be used only for the needs of the Dunipa web service in a way that your privacy will not be compromised. During your visit to the websites of Dunipa DOOEL, we will not collect personal data, except in cases when you voluntarily provide this information, for example, in electronic orders, surveys, prize games or requests for information. The personal data collected during your visit to the website are processed in accordance with the positive regulations of the Republic of Macedonia. Macedonia. The data related to your card or your bank account are sent directly to the bank via an encrypted link. Dunipa DOOEL neither collects nor has access to the information related to your card or your bank account. - Contract processors We respect the trust you have placed in us by sharing your personal information and we will not share it with anyone for their personal use or purpose. However, we may share your personal information with our contract processors for example delivery of your products (with our warehouse, delivery service), order payment (eg Bank), personalized communication (printers, printing services delivery) etc. With which we have concluded written agreements for processing your Personal Information only for the predefined purposes. - Social Media The website of Dunipa DOOEL can provide you with social connections from various social networks. If you choose to interact with them (by registering on a social media account), your activity on our website or through our applications may be available on that social network, based on the Privacy Policy you have agreed upon when registering for that network. If you do not want to share that information, please log out of that social media. - Security and protection of personal data Dunipa DOOEL Skopje effectively works on the implementation of appropriate technical and organizational security measures, based on the conducted risk assessment, to protect them from any unauthorized or illegal processing and against any accidental loss, destruction or damage. Dunipa DOOEL Skopje is obliged to take all prescribed technical and organizational measures to ensure confidentiality and protection in the processing of personal data at its disposal, in order to prevent unauthorized access, unauthorized disclosure or possible misuse. - Rights of users when collecting and processing personal data Every user has rights regarding the processing of personal data determined by the applicable legislation, which rights refer to access to personal data, correction and deletion of personal data, withdrawal of consent and restriction of use of personal data. If you wish to exercise any of the above rights you can at any time ask a question or submit a request related to personal data to our personal data protection officer. For the sake of identification in the exercise of your rights, the officer reserves the right to request additional information from you, and at the same time we may refuse to take any action in case we cannot identify you credibly. In accordance with applicable law, we will respond to your request as soon as possible, but not later than 7 (seven) days after receipt of the request. – Access to personal data If you are registered on the website of Dunipa DOOEL Skopje you can check personal data about you. To access the complete personal data you can at any time ask a question or submit a request related to the personal data to our personal data protection officer and we will send you a copy of the complete personal data that we process for you. For the sake of identification in the exercise of your rights, the officer reserves the right to request additional information from you, and at the same time we may refuse to take any action in case we cannot identify you credibly. In accordance with applicable law, we will respond to your request as soon as possible, but not later than 7 (seven) days after receipt of the request. – Correction and deletion of personal data If you believe that the information we have is inaccurate or incomplete you may at any time ask a question or submit a personal data request to our Personal Data Protection Officer and request a correction of your personal information or delete it. You enter your data yourself and you are responsible for their accuracy and reliability. We do not bear any responsibility for the data entered. For the sake of identification in the exercise of your rights, the officer reserves the right to request additional information from you, and at the same time we may refuse to take any action in case we cannot identify you credibly. In accordance with applicable law, we will respond to your request as soon as possible, but not later than 7 (seven) days after receipt of the request. Withdrawal of consent and restriction of the use of personal data If you want to restrict communication from Dunipa DOOEL or withdraw from receiving our e-mail and / or communication through other channels, you can at any time ask a question or submit a request related to personal data to our personal data protection officer You can ban the use of your personal data in one of the following ways. When entering data into any of the forms on the website, select the option that you do not want your data to be used in any direct marketing activities. If you have previously authorized the use of the data for direct marketing activities, you may change your mind and submit a personal data request to our Personal Data Protection Officer. For the sake of identification in the exercise of your rights, the officer reserves the right to request additional information from you, and at the same time we may refuse to take any action in case we cannot identify you credibly. In accordance with applicable law, we will respond to your request as soon as possible, but not later than 7 (seven) days after receipt of the request. - Storage of personal data We will keep your personal information as long as we are legally bound or have your consent. You may request access to or delete your Personal Information at any time (unless we have an obligation to process such personal information further). You can at any time ask a question or submit a request related to personal data to our personal data protection officer. - Changes to the Privacy Policy Dunipa DOOEL operates in accordance with internationally recognized principles and legislation related to personal data. To this end and also based on your feedback we will supplement this policy to ensure that there are no errors in it and that it contains relevant information about your rights and processed activities and that it is consistent with applicable legislation and best practices. Dunipa DOOEL – Skopje reserves the right to amend or supplement this Privacy Policy at any time. A visible notification will be posted on this website for any changes or additions.
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Zaštita osobnih podataka i politika privatnosti Prema zakonu Republike Hrvatske o zaštiti osobnih podataka, osobni podatak definiran je kao svaka informacija koja se odnosi na identificiranu fizičku osobu ili podatak kojim se može identificirati osoba, utvrditi identitet izravno ili neizravno. Te podatke tretiramo kao osobne podatke. Obrada podataka je bilo koja radnja izvršena na osobnim podacima, poput primjerice prikupljanja, pohrane, upotrebe, uvida i prijenosa osobnih podataka. Voditelj zbirke osobnih podataka dostupan je putem mail adrese zastita.podataka@puzzle-shop.com.hr ili na adresi sjedišta tvrtke: Castel San Pietro Terme 14, 51410 Opatija. Pravne osnove za obradu osobnih podataka sukladno propisima EU i Zakon o provedbi Opće uredbe o zaštiti podataka su sljedeće: - kada ste pristali na obradu (privola), - kada je to potrebno za sklapanje ili izvršavanje ugovora, - u svrhu ispunjavanja zakonskih obveza, - u svrhu legitimnih interesa tvrtke Puzzle Shop j.d.o.o. odmjerenih u odnosu na Vaša prava glede zaštite osobnih podataka, - kada je to potrebno u pravne svrhe. Kada i kako Puzzle Shop j.d.o.o. prikuplja podatke korisnika? Tvrtka Puzzle Shop j.d.o.o. prikuplja osobne podatke Kupaca samo u mjeri koji su nužni za ispunjenje svoje obveze odnosno za koje postoji legitimni interes te za koje ima privolu Kupca u svrhu informiranja, podrške kupcima i marketing. Puzzle Shop j.d.o.o. se obvezuje štititi osobne podatke Kupaca u skladu sa Zakon o provedbi Opće uredbe o zaštiti podataka te se obvezuje da osobne podatke neće ni na koji način ustupiti trećim osobama bez pristanka Kupca (osim podataka za koje postoji legitimni interes u svrhu izvršavanja dostave kupljenog proizvoda). Obrada osobnih podataka koja se temelji na legitimnom interesu ili predstavlja ugovornu obvezu obavlja se održavanjem najviši standarda sigurnosti i poslovanja. Kupac u svakom trenutku može izjaviti prigovor na obradu svojih osobnih podataka na temelju svoje specifične situacije. Kupac ima pravo zatražiti nadopunu, ispravak ili izmjenu netočnih osobnih podataka. Od ovog se izuzimaju slučajevi u kojima je Puzzle Shop j.d.o.o. po valjanom nalogu ovlaštenih državnih tijela, u skladu sa zakonom, dužan dostaviti ili dopustiti uvid u osobne podatke Kupaca. Ako pružate podatke u ime druge osobe, morate se pobrinuti da je ta osoba upoznata s ovim pravilima o zaštiti privatnosti prije no što to učinite. Ako ste mlađi od 16 godina, molimo Vas da nam ne pružate nikakve podatke bez odobrenja roditelja ili skrbnika. Ažurirajte Vaše podatke tako što ćete nas obavijestiti na e-mail: zastita.podataka@puzzle-shop.com.hr o svim promjenama Vaših kontaktnih podataka ili preferencija. - Podatke prikupljamo prilikom kupovine na web stranici i u svrhu dostave Prilikom kupovine na našoj stranici http://foto.puzzle-shop.com.hr/ od Vas tražimo određene osobne podatke koje su nužne za ispunjenje usluge i kupovinu. Pružanje osobnih podataka u svrhu prodaje predstavlja ugovornu obvezu te ako ih ne pružite, to će utjecati na ispravno izvršenje ugovora ili ga čak onemogućiti. Stoga tu nije potrebna Vaša privola. - U svrhu dostave proizvoda naručenog putem naše stranice potrebno je unijeti Vaše osobne podatke (sliku za izradu puzzli, ime, prezime, adresu dostave, broj telefona i email adresu). - Legitiman pristup podacima kupca koje uključuju ime i prezime, adresu te kontakt broj imaju pristup djelatnici kurirskih službi s kojima Puzzle Shop j.d.o.o. ima sklopljen ugovor o dostavi naručenih proizvoda. - Također legitimni interes tvrtke Puzzle Shop j.d.o.o. u svrhu zaštite od zlonamjernih radnji prilikom slanja svake narudžbe bilježi se i IP adresa kupca, kako bi se moglo znati s kojeg je računala pristupano. - Podatke prikupljamo i obrađujemo ako nas izravno kontaktirate Podaci koje primimo izravnim kontaktom od kupaca koji nam se obrate za informacije o proizvodima i uslugama: - putem obrasca na internetskoj stranici - direktno mailom - telefonskim pozivom - uživo u prostorima tvrtke. Tako prikupljene podatke koristimo samo za obradu traženih informacija i upita korisnika te u svrhu osiguravanja kvalitetnog korisničkog iskustva. Kupci i korisnici naše internetske stranice suglasni su da u skladu sa Zakonom o provedbi Opće uredbe o zaštiti podataka te u skladu s traženim upitom obrađujemo osobne podatke. - Prikupljanje u svrhu osiguravanja podrške kupcima i marketing Puzzle Shop j.d.o.o. uz privolu Kupca može koristiti osobne podatke za informiranje o novim i akcijskim proizvodima te dostavu promotivnih materijala, newslettera te unaprjeđenja odnosa s Kupcima. Ukoliko pristup podacima u svrhe marketinške obrade imaju treći pružatelji usluga, oni su detaljno opisani u idućem paragrafu ovog teksta. Tko su subjekti s kojima Puzzle Shop j.d.o.o. može dijeliti osobne podatke? - Pružatelji usluga za slanje e-mail promotivnih poruka Puzzle Shop j.d.o.o. surađuje s pružateljima usluga trećim stranama kako bi se mogle provesti aktivnosti slanja e-pošte, oglašavanja i analiziranja upotrebe naših web mjesta te praćenja učinkovitosti kampanja. Osobne podatke dijelimo samo u onoj mjeri potrebnoj za izvršavanje usluge u naše ime. U nastavku možete provjeriti tko su davatelji usluga trećih strana potrebnih za suradnju: - Mailchimp – automatizirana platforma za slanje elektroničke pošte koja nam omogućava slanje newslettera - Google – Google Analytics koji se upotrebljava za praćenje web statistike i demografskih podataka i ponašanja web korisnika. Koristimo ju za praćenje učinkovitosti naših marketinških kampanja. - Pružatelji usluga potrebnih za sklapanje ili izvršavanje ugovora Pristup bazi Kupaca s osobnim podacima Kupaca uz Puzzle Shop j.d.o.o. u svrhu sklapanja ili izvršavanja ugovora, odnosno kupovine na našim stranicama i dostavu proizvoda imaju: - Kurirska služba s kojom Puzzle Shop j.d.o.o. ima sklopljen ugovor o dostavi naručenih proizvoda putem naše stranice. Politika kolačića Kako bi stranice http://foto.puzzle-shop.com.hr/ ispravno radile, one moraju na računalo korisnika spremiti malenu količinu informacija (Cookies). Prema regulacijama EU, Puzzle Shop j.d.o.o. prije spremanja Cookiea mora zatražiti pristanak korisnika. Korištenjem web stranice http://foto.puzzle-shop.com.hr/ korisnik pristaje na upotrebu Cookiea. Korisnik isključivanjem kolačića odlučuje hoće li dopustiti pohranjivanje kolačića na svom računalu. Postavke kolačića mogu se kontrolirati i konfigurirati u web pregledniku koji korisnik koristi za pregledavanje web stranica. Ukoliko korisnik onemogući kolačiće postoji mogućnost da stranica neće moći koristiti neke od funkcionalnosti. Ovo su primjeri trećih strana koje pružaju usluge analize i marketinške obrade podataka: - Google – Google Analytics koji se upotrebljava za praćenje web statistike i demografskih podataka i ponašanja web korisnika. Koristimo ju za praćenje učinkovitosti naših marketinških kampanja. - Facebook – Facebook društvena mreža prikuplja podatke u svrhu praćenja i mjerenja uspješnosti marketinških kampanja, ponašanja web korisnika i kreiranja prilagođenih oglasa. Kako korisnici mogu ažurirati, urediti ili obrisati svoje osobne podatke? Tvrtka Puzzle Shop j.d.o.o. prikuplja podatke korisnika u skladu propisima EU i Zakon o provedbi Opće uredbe o zaštiti podataka. Svaki korisnik može u svakom trenutku može: - zatražiti pristup svojim osobnim podacima i zatražiti ažuriranje osobnih podataka i eventualnih netočnosti. - tražiti nas da Vam pružimo dodatne informacije o načinu na koji koristimo Vaše podatke. - zaprimiti osobne podatke o Vama koje ste nam dali u strukturiranom, uobičajeno upotrebljavanom i strojno čitljivom formatu te – gdje je to tehnički moguće – da prenesemo te podatke drugom voditelju obrade bez zapreka ako se obrada Vaših podataka temelji na Vašoj suglasnosti te se provodi na automatizirani način. - zatražiti brisanje osobnih podataka korisnika te zatražiti brisanje podataka za koje više ne postoji zakonska osnova za upotrebu. Budući da korisnici mogu zatražiti brisanje samo svojih osobnih podataka, radi zaštite korisnika možemo Vas zatražiti provjeru identiteta prije provođenja zahtjeva. - u slučajevima gdje se obrada temelji na suglasnosti te vezano za svaki direktni marketing, povući svoju suglasnost s učinkom u budućnosti kako bismo prestali s takvom određenom obradom. - dati prigovor na svaku obradu (uključujući profiliranje) koja se temelji na legitimnom interesu zbog vaše specifične situacije, osim ako su razlozi za izvršenje takve obrade jači od prava na zaštitu osobnih podataka. - tražiti nas da ograničimo način na koji koristimo vaše podatke, npr. dok se prigovor obrađuje. Puzzle Shop j.d.o.o. može odbiti provođenja zahtjeva ukoliko se time ugrožava privatnost korisnika ili drugih korisnika, ako primjena zahtjeva je suprotna zakonu, u izuzecima radi zaštite javnog interesa (npr. sprječavanje ili otkrivanje zločina), pravnih obveza ili prava i sloboda drugih. Zahtjeve za pristup, ispravljanje ili brisanje podataka možete uputiti na: zastita.podataka@puzzle-shop.com.hr ili na adresu sjedišta : Castel San Pietro Terme 14, 51410 Opatija. Obrada takvog zahtjeva može biti tehnički i vremenski složen proces te je u složenim slučajevima ili u slučaju većeg broja zahtjeva potrebno duže vrijeme potrebno za obradu podataka o čemu ćemo Vas obavijestiti na zakonit i siguran način. Kako čuvamo sigurnost Vaših podataka? U svrhu očuvanja sigurnosti, integriteta i dostupnosti osobnih podataka kupaca, podatke osiguravamo nizom sigurnosnih mjera koje uključuju enkripciju, autentifikaciju i strogo ograničeni pristup podacima. Neke od mjera koje koristimo uključuju: - strogo ograničen pristup osobnim podacima temeljen na načelu „nužnog poznavanja“ - korištenje podataka isključivo u skladu s legitimnim interesom, ugovornom obavezom ili danom privolom Kupca - sigurnosni prijenos podataka - postavljanje antivirusnih programa i vatrozida na IT sustave u svrhu detekcije, sprječavanja zloupotrebe osobnih podataka i neovlaštenog pristupa podacima. - svi programi/sustavi u kojima se koriste Vaši osobni podaci zaštićeni su visoko kvalitetnim lozinkama - svi programi/sustavi u kojima se koriste Vaši osobni podaci uvijek su up-to-date, odnosno ažuriraju se na vrijeme kako bi svi eventualni nedostaci čim ranije bili ispravljeni. Koliko dugo zadržavamo Vaše osobne podatke? Osobne podatke pohranjujemo i obrađujemo onoliko dugo koliko je potrebno za izvršenje određene legitimne svrhe, osim ako važećim propisima nije za pojedinu svrhu predviđeno duže vrijeme čuvanja. U slučaju davanja privole za marketing, podatke čuvamo onoliko dugo dok se privola ne povuče. U slučaju odbijenih ponuda, gdje nije dana privola za marketing, podatke vezane uz ponudu čuvamo godinu dana, a u slučaju da nas zatražite brisanje, isti će biti odmah obrisani. Osobni podaci koji više nisu potrebni se ili nepovratno anonimiziraju ili se uništavaju na siguran način.