http___myplaceproperties.co.uk_complaints-privacy-policy_.xml
http___gala-holiday.com_hr_pravila-o-privatnosti__1.xml
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Legislative Texts Complaints Handling Policy We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details, in writing. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. What will happen next? - We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure. - We will then investigate your complaint. This will normally involve passing your complaint to Lisa Daley-Allan, who will review your matter file and speak to the member of staff, or should the complaint be directed at her she will note the complaint and respond. - Lisa Daley-Allan will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter. - Within three days of the meeting, Lisa Daley-Allan will write to you to confirm what took place and any solutions she has agreed with you. - If you do not want a meeting or it is not possible, Lisa Daley-Allan will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter. - At this stage, if you are still not satisfied, you should contact us again and we will arrange someone unconnected with the matter at the firm, or a sole practitioner, mediator, to review her own decision, or, arrange an appropriate alternative such as review by another local solicitor to review the decision. - We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. - If you are still not satisfied, you can then contact the: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk. Privacy Policy This Privacy Policy governs the manner in which My Place Properties collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://myPlaceProperties.co.uk website (“Site”). Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information My Place Properties may collect and use Users personal information for the following purposes: - To run and operate our Site We may need your information display content on the Site correctly. - To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Electronic newsletters If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. Changes to this privacy policy My Place Properties has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. This policy was generated using Privacy Policies.com Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us. This document was last updated on July 20, 2016
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Ova Načela privatnosti reguliraju način na koji Gala Holiday j.d.o.o prikuplja, koristi, održava i otkriva podatke prikupljene od korisnika („korisnik“) s mrežne stranice http://gala-holiday.com („mrežna stranica“). Ova načela privatnosti odnose se na mrežnu stranicu i sve proizvode i usluge koje nudi Gala Holiday j.d.o.o. Osobne podatke o korisnicima možemo prikupljati na različite načine, kao primjerice prilikom posjeta našoj mrežnoj stranici, prilikom izrade rezervacije, pretplate na bilten, popunjavanja ankete, popunjavanja obrasca i putem drugih aktivnosti, usluga, značajki ili izvora dostupnih na našoj mrežnoj stranici. Od korisnika možemo zatražiti sljedeće podatke: ime i prezime, adresu elektroničke pošte, poštansku adresu, telefonski broj, podatke o kreditnoj kartici i osobni identifikacijski broj. Međutim, korisnici također mogu anonimno posjetiti našu mrežnu stranicu. Osobne podatke korisnika prikupljat ćemo samo ako ih oni dobrovoljno ustupe. Korisnici uvijek mogu odbiti ustupiti osobne podatke, zbog čega možda neće moći koristiti određene aspekte naše mrežne stranice. Javne podatke možemo prikupljati svaki puta kada korisnik koristi našu mrežnu stranicu. Javne podatke čine naziv pretraživača, vrsta računala i tehničke informacije o sredstvima povezivanja koje korisnik koristi za pristupanje našoj mrežnoj stranici kao što su operativni sustav i pružatelji internetskih usluga te ostale slične informacije. Naša mrežna stranica može koristiti kolačiće kako bi poboljšala iskustvo naših korisnika. Korisnikova mrežna stranica pohranjuje kolačiće na njegovu tvrdom disku u svrhu pohrane podataka i ponekad za praćenje podataka. Korisnik može namjestiti svoj internetski preglednik tako da sprječava pojavu kolačića ili da upozori na njihovo slanje. Ako korisnici aktiviraju ovu naredbu, moguće je da neki dijelovi mrežne stranice neće pravilno funkcionirati. Gala Holiday j.d.o.o može prikupljati i koristiti osobne podatke korisnika u sljedeće svrhe: – za poboljšanje usluga korisničke podrške. Ustupljene podatke koristimo za učinkovitije rješavanje korisničkih zahtjeva. – za prilagođavanje korisničkog iskustva. Podatke možemo koristiti kao cjelinu da bismo razumjeli kako naši korisnici kao grupa koriste usluge i resurse dostupne na našoj mrežnoj stranici. – za poboljšavanje vlastite mrežne stranice. Povratne informacije koje dobijemo od korisnika možemo koristiti kako bismo poboljšali naše proizvode i usluge. – za pokretanje promocija, natjecanja, anketa ili drugih aspekata mrežne stranice. Za slanje informacija korisnicima iz područja njihova interesa. – za slanje periodičnih poruka elektroničke pošte. Adresu elektroničke pošte korisnika možemo upotrijebiti za slanje informacija i novosti o njihovoj rezervaciji. Također se može koristiti za odgovaranje na upite, pitanja i / ili druge zahtjeve. Ako se korisnik odluči pretplatiti na naš popis primatelja e-poruka, primat će e-poruke koje mogu sadržavati novosti u našoj tvrtki, ažuriranja, informacije o relevantnom proizvodu ili uslugama itd. Ako korisnik u bilo kojem trenutku želi otkazati pretplatu na naš potpis primatelja, može slijediti detaljne upute o otkazivanju pretplate navedene na dnu svake e-poruke ili nas može kontaktirati putem naše mrežne stranice. Primjenjujemo odgovarajuće procedure za prikupljanje, pohranu i obradu podataka i sigurnosne mjere koje štite od neovlaštenog pristupa, izmjene, otkrivanja ili uništenja korisnikovih osobnih podataka, korisničkog imena, lozinke, podataka o transakcijama i podataka pohranjenih na našoj mrežnoj stranici. Naša je stranica usklađena sa sigurnosnim standardom PCI radi ostvarivanja što sigurnijeg okruženja za korisnike. Gala j.do.o. ne prodaje, ne trguje i ne iznajmljuje korisničke osobne podatke trećim osobama. Možemo razmijeniti generirane skupne demografske podatke koji nisu povezani s bilo kojim osobnim podacima posjetitelja i korisnika s našim poslovnim partnerima, pouzdanim podružnicama i oglašivačima u gore navedene svrhe. Možemo koristiti vanjske pružatelje usluga za upravljanje našim poslovanjem i mrežnom stranicom ili za obavljanje radnji u naše ime kao što je slanje biltena ili anketa. Korisnikove osobne podatke možemo podijeliti s trećim osobama u navedene svrhe i uz korisnikovo odobrenje. Korisnici na našoj mrežnoj stranici mogu pronaći oglase ili drugi sadržaj koji ih povezuje sa stranicama i uslugama naših partnera, dobavljača, oglašivača, sponzora, davatelja licenci i ostalih trećih osoba. Ne kontroliramo sadržaj ili poveznice koje se pojavljuju na navedenim mrežnim stranicama i nismo odgovorni za prakse koje koriste navedene mrežne stranice povezane s našom mrežnom stranicom. Nadalje, sadržaj i poveznice navedenih stranica ili usluga može se neprestano mijenjati. Navedene mrežne stranice i usluge mogu imati svoja načela privatnosti i korisničke podrške. Pregledavanje i interakcija na bilo kojoj drugoj mrežnoj stranici, uključujući mrežnu stranicu koja ima poveznicu na našu, podliježe pravilima i uvjetima određene mrežne stranice. Gala Holiday j.d.o.o ima pravo prema svom nahođenju ažurirati ova načela privatnosti u bilo kojem trenutku, nakon čega ćemo promijeniti datum zadnjeg ažuriranja na dnu ove stranice. Savjetujemo da često provjeravate ovu stranicu kako biste bili u toku sa svim mogućim izmjenama kojima nastojimo poboljšati zaštitu prikupljenih osobnih podataka korisnika. Korisnik se slaže s time da sam snosi odgovornost za povremeno pregledavanje načela privatnosti u cilju praćenja svih njihovih izmjena. Korisnik prihvaća i suglasan je s odgovornošću da povremeno pregledava ova načela privatnosti kako bi bio upoznat s bilo kojim njihovim izmjenama. Korištenjem ove mrežne stranice, korisnik prihvaća navedena načela. Ako korisnik nije suglasan s ovim načelima, savjetujemo da prestane koristiti ovu stranicu. Svakom daljnjom uporabom predmetne mrežne stranice smatrat će se da korisnik prihvaća predmetne izmjene. Za sva pitanja o načelima privatnosti, procedurama ove mrežne stranice ili Vašim postupanjima vezanima uz nju, molimo obratite nam se na: Gala Holiday j.d.o.o Gala 67a, 21238 Otok info@gala-holiday.com