http___galaxy-travel.hr_travel-general-terms-conditions_2.xml
http___galaxy-travel.hr_hr_opci-uvjeti-putnih-aranzmana_1.xml
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Conditions of participation and organization of tourist packages CONTENT OF TOUR PACKAGES As an organizer of your travel, the Agency guarantees implementation of the program as described in the arrangement that they organize and that you have received. The content of arrangement will be realized in full and as described above, except in case of exceptional circumstances (war, riots, strikes, terrorist attacks, sanitary problems, natural disasters, local authorities etc.) The agency organizes all kinds of travel at home and abroad. Trips are organized in the form of ready-made programme packages or programmes according to specific requirements. As a SUBAGENT the agency also sells programmes of other tour operators in an intermediary, where the responsible programme organizer is indicated on every package. The package is considered agreed - concluded after signing the concluded travel arrangement or business cooperation contract when the contract is concluded for a group of passengers, or upon payment of the entire amount of the package price or part of the amount with the undisputed insurance payment of the balance. By signing any such contract or payment of the full amount of the package price or a deposit, it is considered that the user understands the arrangement of the general terms and conditions of the contract and that he fully accepts them as the sole basis for the regulation of the mutual rights and obligations. The Traveller provides personal information voluntarily and they are required for processing the requested services. The Agency agrees not to disclose the personal information of passengers out of the country to a third party except for the purpose of carrying out requested services. An exception to providing to third parties is insurance companies to which the personal data will be forwarded if the traveller concludes a travel insurance policy. Travellers' personal data will be kept in the database of the Agency and can be used for the agency promotional activities. REGISTRATION AND PAYMENT Registrations for the trip are received at the travel Galaxy travel d.o.o. agency. - When registering the customer pays 30% of the arrangement, and the remaining 70% of the amount is to be paid no later than 15 days prior to departure, except in cases when contractual terms of payment are specified or stipulated for some particular travels when the deadline to early travel is less than 15 days. - For bookings on request, an advance is paid according to the price list of the organizers. The Agency will not accept reservation application on request without advance payment. If the traveller does not accept confirmed reservation that was made on his request, the agency will keep the advance money to cover the cost of the reservation. - In the case of a paid and confirmed travel arrangement (package), every change of travel date and/or participant will be paid according to the price list and the rules of the company. In the case of booking of the programme organized by other, domestic or foreign travel agencies, 'Instructions and Conditions' of the travel organizer. TRAVEL PACKAGE CONTENT AND PRICE The content of the travel package defines the price of the package, or correspondingly the price includes everything the tour organizer (the agency) stated in the travel programme. Additional services are not included in the price and therefore the traveller pays them separately. These additional services should be requested when registering and shall be added to the package price. Additional/optional and special services requested during the travel are to be paid directly to the tourist guide (or representative) of the company during the tour and in the local currency of the country where the service is provided. Package prices are published in HRK (Croatian Kuna), and calculated according to the prices of services in the reference currency on base of the selling rate of the tour organizer’s commercial bank on a given day. In the case of exchange rate variations by more than 2%, Galaxy Travel reserves the right to change prices. The organizer reserves the right to change the prices in case of modifications in the price of accommodation, food, transport and other services, i.e. in the case of change in the value of the currencies that are the basis for calculating the arrangement price. The consent of the customer is not required to increase the package price up to 10% (the increase is calculated on all parts of the payment). In the case of a price increase of more than 10%, the buyer has the right to cancel the travel without obligation of reparation. SERVICE DESCRIPTION AND CATEGORIZATION Offered accommodation facilities, restaurants, means of transport, etc. are described by the official categorization at the time of the programme issue. Standards of accommodation, food, services, etc., of places and countries, are different and not comparable. Information provided to the traveller at the point of sale or does not oblige the organizer larger than the information issued in the travel programme. If the user of the travel arrangement (or Package) has not specifically requested so, i.e. if additional payment is necessary, or if he has paid additionally for a special category or form of transport and accommodation, he will accept any officially registered room for rent in the premises, or any place in a vehicle, which is operated during the implementation of the travel arrangement. CHANGE OF PROGRAMME The tour operator has the right to change the programme if exceptional circumstances that cannot be predicted, avoided, or removed (see article 1). occur. Arranged accommodation can be replaced only by accommodation in a facility of the same or higher category, at the expense of the service provider. TRAVEL DOCUMENTS The traveller that applies for a travel abroad must have valid identity documents. If the trip requires a visa for entry to a particular country, the agency will inform passengers about the documents required to obtain a visa. Travellers collect the necessary documentation and submit it to the competent embassy. The organizer shall issue a certificate about the reservation made by the traveller who attaches it to the other documentation. The organizer (Agency) does not guarantee the obtainment and the validity of the visa. RIGHT OF THE ORGANIZER TO CONTRACT TERMINATION The Organizer shall reserve the right to terminate the package travel contract prior to the start of the package arrangement if the Organizer was prevented in the execution of the contract by unavoidable circumstances and if they inform the passenger on contract termination without unnecessary delay prior to the start of the package arrangement. The Organizer shall also reserve the right to terminate the contract when the number of persons registered for a package arrangement is lower than the number of passengers stated in the package travel contact and if the Organizer informs the passenger on contract termination within the period stated in the contract, but no later than: - 20 days prior to the start of the package arrangement, if the travel lasts more than 6 days - 7 days prior to the start of the package arrangement, if the travel lasts between 2 and 6 days - 48 hours prior to the start of the package arrangement, if the travel lasts less than 2 days. In the event of contract termination for reasons stated under items 1 and 2, the Organizer shall refund the passenger in full for all payments made for the package arrangement, without any compensation for damages to the passenger, no later than 14 days from the date of contract termination. CANCELLATION OF TRAVEL BY PASSENGERS If a customer wants to cancel the trip, he must do so in writing only. The date of receipt of the written cancellation and other documentation that justifies the cancellation, at the office of the Agency, forms the basis for the calculation of the costs incurred: If a customer anticipates during the booking process that he may have to cancel the trip for some reason, we recommend the booking of a cancellation insurance. Cancellation insurance policies cannot be paid afterwards, only during registration for the journey. In case of cancellation, the visa application costs are non-refundable even in the event that the traveller has a cancellation insurance. By paying a cancellation insurance, the traveller files all claims with the insurance company whose insurance policy against cancellation he possesses, and Galaxy travel d.o.o. is obligated to provide all necessary documentation for the passengers to claim damages from the insurance company, which refer to the arrangement. All termination conditions are stated in the insurance policy and the Agency recommends that travellers read them personally. The cancellation of the entire group in order to change the destination or replace the tour organizer prevents the right of return of any part of the payment to the arrangements users. If the passenger cancels the arrangement, the above cancellation charges are applied. Refunds to the arrangement user shall be performed only with the return of the original payment receipt to the Agency, and by signing the receipt of return. OBLIGATIONS OF AGENCY AND PASSENGERS The organizer is obliged to ensure that the service are performed and selection of employees is done with a care of a good organizer, to take care of travellers' rights and interests in accordance with good practices in tourism. Organizer is obliged to issue the appropriate documents for the paid travel. The organizer will not be responsible in case of changes and default services caused by force majeure (article 1), and due to delays in transportation, where the carrier does not correspond to the applicable regulations and international conventions. In such cases, the traveller is responsible for all additional costs without the right to a refund of the costs by the Agency. The traveller is required : - to have valid travel documents (identity documents). The cost of loss or theft of personal documents is covered by a passenger. Associate or representative of the organizer will assist the traveller in the above situation, provided that the travel programme goes unhindered. - to be vaccinated and have confirmation and documentation of vaccination for travelling to the country for which it is required under the regulations of the ‘World Health Organization’. In this case, the traveller attaches the medical certificate. Lack of such documents and / or irregularity of personal travel documents that lead to withdrawal from the travel or inability to travel do not oblige the travel organizer and cancellation expenses stated in article 8 of the General Conditions of travel and organization of travel arrangements are calculated. - to respect the customs and currency regulations of the Republic of Croatian, as well as countries of stay during the trip - to obey house rules in all the visited facilities and to cooperate with service providers in good faith - to follow the instructions and cooperate with tourist associate and / or a representative of travel - to present a document on paid arrangement (voucher) at departure on travel to associate or representative of the organizers at the time of departure; this paragraph applies only to organized group travel. In the case of non-compliance with some of these obligations, the traveller is responsible to the tour operator for damages. LUGGAGE Luggage is transported at travellers' risk, therefore it is recommended to insure the luggage with an insurance company. The tour operator is not responsible for damaged or lost luggage nor for the theft of luggage or valuables in the hotel (safe rent recommended). In the case of damaged or lost luggage, he addresses the transporter, airline, or the reception of the accommodation object, depending where the damage or loss occurred. TRAVEL INSURANCE Pursuant to the provision of services in Tourism, agency employees are obliged to offer travel insurance ‘package’ which consists of voluntary health insurance during their stay abroad, insurance against accidents, baggage insurance, and cancellation insurance. By signing the contract, the customer confirms that he was offered a package of travel insurance. If a passenger requires the above mentioned insurances, they can be arranged directly with the insurance company or through the Galaxy travel d.o.o., while the Galaxy travel d.o.o. acts only as an intermediary. By signing the travel contract, the above-mentioned insurances shall be deemed to have been offered and recommended to the travellers. TRAVEL INSURANCE CANNOT be arranged SUBSEQUENTLY! In case of loss or damage / destruction of luggage during transport of the same in the official means of transport to enable the arrangement, claims in terms of compensation shall be sent to the Carrier only. In the case of theft - the disappearance of luggage from accommodation facilities in which the arrangement is implemented, the arrangement user achieves his receivables from the owners of accommodation. As an exception in the case when the user concluded baggage travel insurance through the Agency, the Agency shall provide in terms of damages over the Insurer while the only discretion right of the Insurer is to admit or remove the right to compensation, depending on the circumstances established. HEALTH REGULATIONS In some programmes, specific rules are listed for the travels that include mandatory vaccination and procurement of relevant documents. The traveller is required to make the mandatory vaccination as well as to have the certificates and documents about it. GUARANTEE AND LIABILITY INSURANCE Insurance data: LIABILITY INSURANCE POLICY NUMBER 1 500 -173511817 Insurer Allianz Zagreb D.D. Insurance policy for package tours organizer The subject of insurance: - Liability insurance of package tours organizer - Ensuring guarantee of package tours In case of activating insurance, you are obliged besides presenting the Agreement concluded on a package tour or other form of contract on business cooperation, as well as mandatory and genuine copies of receipts for payments to the Agency, contact ALLIANZ ZAGREB D.D. as soon as possible in order to collect your receivables. APPLICATION OF THE RIGHTS AND JURISDICTION OF THE COURT The valid Croatian legislation is applied in the resolution of all disputes arising under these General Terms and Conditions, and in charge to address them is the competent court in the Republic of Croatia. The administrative supervision of the use of the Law on Providing Tourism Services and regulations issued under the Law on providing Tourism services is carried out by the Ministry of Tourism. The Inspection Supervision of the implementation of the Law on Providing Tourism Services and regulations issued under the Law on providing Tourism Services and individual acts, conditions and working methods of supervised legal and natural persons shall be conducted by the Ministry of Tourism- Independent sector tourist inspection, Republic of Croatia 8/1, 10 000 Zagreb according to the Law on providing Tourism Services. These General Terms and Conditions shall take effect and apply as of 01.04.2018. For all cases not defined by these General Conditions, the provisions of the Law on Obligations are applied.
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Galaxy Travel d.o.o - putnička agencija, registrirana je za obavljanje djelatnosti ORGANIZATORA PUTOVANJA TUROPERATORA SADRŽAJ ARANŽMANA Agencija kao organizator Vašeg putovanja jamči provedbu programa prema opisu aranžmana u programu koji on organizira i koji ste primili. Sadržaj aranžmana organizator će ostvariti u potpunosti i na opisani način, osim u slučaju izuzetnih okolnosti (rat, nemiri, štrajkovi, terorističke akcije, sanitarni poremećaji, elementarne nepogode, intervencije nadležnih vlasti i sl.) Agencija organizira sve vrste putovanja u Zemlji i inozemstvu. Putovanja se organiziraju u obliku gotovih programa-paket aranžmana ili programa prema posebnim zahtjevima. Agencija također prodaje kao SUBAGENT programe drugih organizatora putovanja u funkciji posrednika, gdje je na svakom aranžmanu naznačen odgovorni organizator programa. Aranžman se smatra ugovorenim -zaključenim nakon potpisivanja UGOVORA O ZAKLJUČENOM TURISTIČKOM ARANŽMANU ili UGOVORA O POSLOVNOJ SURADNJI kada se ugovor zaključuje za skupinu putnika, odnosno po uplati cjelokupnog iznosa cijene aranžmana ili dijela iznosa uz neosporno osiguranje plaćanja preostalog iznosa. Potpisivanjem nekog od navedenih ugovora, odnosno uplatom cijelog iznosa cijene aranžmana ili pologa, smatra se kako korisnik aranžmana razumije ove opće uvjete, kao i uvjete iz predmetnog ugovora, te kako ih u cijelosti prihvaća kao isključivi temelj za uređenje međusobnih prava i obveza. Putnik osobne podatke daje dobrovoljno te su oni potrebni u procesu realizacije tražene usluge. Agencija se obvezuje da neće osobne podatke putnika iz zemlje dati trećoj osobi osim u svrhu realizacije tražene usluge. Iznimka od davanja trećim osobama su osiguravajuća društva kojima će se proslijediti osobni podaci putnika ukoliko putnik zaključi policu putnog osiguranja. Osobni podaci putnika čuvat će se u bazi podataka Agencije te se mogu koristiti u svrhu marketinških akcija agencije. PRIJAVE I UPLATE Prijave za putovanje primaju se u turističkoj agenciji Galaxy travel d.o.o. - Prilikom prijave kupac uplaćuje 30% vrijednosti aranžmana, a preostalih 70% iznosa treba uplatiti najkasnije 15 dana prije polaska na put, osim u slučajevima kad su za pojedina putovanja istaknuti ili ugovoreni posebni uvjeti plaćanja ili kada je rok do početka putovanja kraći od 15 dana. - Za "rezervacije na upit" uplaćuje se akontacija prema cjeniku odgovornog organizatora. Agencija neće prihvatiti prijavu rezervacije na upit bez uplaćene akontacije. Ako putnik ne prihvati potvrđenu rezervaciju koja je učinjena prema njegovom zahtjevu, agencija će zadržati uplaćenu akontaciju za pokriće troškova rezervacije. - U slučaju uplaćenog i potvrđenog aranžmana, svaka promjena datuma i korisnika putovanja plaća se prema važećim cjenicima usluga i pravilima kompanija. U slučaju rezervacije programa čiji je organizator putovanja druga, domaća ili inozemna putnička agencija, primjenjuju se " Upute i Opći uvjeti putovanja “ tog organizatora putovanja. SADRŽAJ I CIJENA ARANŽMANA Sadržaj aranžmana čini, odnosno cijena aranžmana uključuje sve što je organizator putovanja naveo u programu putovanja. Posebne usluge su usluge koje nisu uključene u cijenu pa ih stoga putnik posebno plaća. Ove se usluge trebaju zatražiti prilikom prijave i doplaćuju se na cijenu aranžmana. Fakultativne i posebne usluge koje putnik zatraži tijekom trajanja putovanja plaćaju se turističkom pratitelju ili predstavniku organizatora putovanja u valuti zemlje u kojoj se usluga pruža. Cijene aranžmana objavljene su u kunama, a izračunate su prema cijenama usluga u referentnim valutama po prodajnom tečaju poslovne banke organizatora putovanja na određeni dan. U slučaju promjene tečaja za više od 2% agencija zadržava pravo promijene cijena. Organizator zadržava pravo promjene objavljenih cijena u slučaju promijene cijena smještaja, prehrane, prijevoznih i dr. usluga, odnosno u slučaju promijene vrijednosnog odnosa valuta koje su osnova za izračunavanje cijene aranžmana. Za povišenje cijene aranžmana do 10% nije potrebna suglasnost kupca (povećanje se obračunava na sve dijelove uplate). U slučaju povišenja cijena većeg od 10%, kupac ima pravo odustati od putovanja bez obveze na nadoknadu štete. KATEGORIZACIJA I OPIS USLUGA Ponuđeni smještajni objekti, restorani, prijevozna sredstva i dr. opisani su prema službenoj kategorizaciji u vrijeme izdavanja programa. Standardi smještaja, prehrane, usluga i dr. pojedinih mjesta i zemalja su različiti i nisu usporedivi. Informacije koje putnik dobije na prodajnom mjestu ne obvezuju organizatora u većoj mjeri nego obavijesti navedene u programu putovanja. Ukoliko Korisnik turističkog aranžmana nije posebno zatražio; odnosno ako je nužna doplata i ako je doplatio posebnu kategoriju ili oblik prijevoza odnosno smještaja, prihvatit će bilo koju službeno registriranu sobu za izdavanje u objektu smještaja, odnosno mjesto u prijevoznom sredstvu kojim se obavlja prijevoz za vrijeme realizacije turističkog aranžmana. PROMJENA PROGRAMA Organizator putovanja ima pravo promijeniti program ako nastupe izvanredne okolnosti koje se ne mogu predvidjeti, izbjeći ili otkloniti (vidi točku1). Ugovoreni smještaj može se zamijeniti samo smještajem u objektu iste ili više kategorije, a na teret pružatelja usluga. PUTNI DOKUMENTI Putnik koji se prijavljuje za putovanje u inozemstvu mora imati važeće osobne dokumente. Ukoliko je za putovanje potrebna viza za ulazak za određenu zemlju, organizator putovanja će obavijestiti putnika o potrebnim dokumentima za ishođenje vize. Putnik potrebnu dokumentaciju prikuplja i predaje u nadležno veleposlanstvo. Organizator izdaje potvrdu (certifikat) o napravljenoj rezervaciji koju putnik prilaže ostaloj dokumentaciji. Organizator putovanja ne jamči za ishođenje i pravovaljanost vize. PRAVO ORGANIZATORA NA RASKID UGOVORA Organizator zadržava pravo raskida ugovora o putovanju u paket aranžmanu prije početka paket aranžmana ako su organizatora u izvršenju ugovora spriječile izvanredne okolnosti koje se nisu mogle izbjeći, te ako prije početka paket aranžmana o raskidu ugovora obavijesti putnika bez nepotrebnog odgađanja. Pravo raskida ugovora organizator ima i u slučaju kada je broj prijavljenih osoba za paket aranžman manji od najmanjeg broja putnika navedenog u ugovoru o paket aranžmanu i ako organizator obavijesti putnika o raskidu ugovora unutar roka utvrđenog u ugovoru, ali ne kasnije od: - 20 dana prije početka paket aranžmana, ako putovanje traje više od 6 dana - 7 dana prije početka paket aranžmana, ako putovanje traje između 2 i 6 dana - 48 sati prije početka paket aranžman, ako putovanje traje manje od 2 dana. U slučaju raskida ugovora zbog razloga navedenih pod 1. i 2. ove točke , organizator je dužan putniku u cijelosti vratiti sva izvršena plaćanja za paket aranžman, bez obveze naknade štete putniku, najkasnije u roku od 14 dana od raskida ugovora. ODUSTAJANJE PUTNIKA OD PUTOVANJA Ukoliko putnik želi otkazati putovanje, dužan je to učiniti ISKLJUČIVO PISMENO. Datum zaprimanja pismenog otkaza i ostale dokumentacije kojom se otkaz opravdava, u poslovnici Agencije, čini temelj za obračun nastalih troškova: Ukoliko putnik prilikom prijave za putovanje predviđa da bi zbog određenih situacija morao otkazati putovanje, preporučamo uplatu police osiguranja od otkaza. Osiguranje od otkaza ne može se uplatiti naknadno nego samo kod prijave za putovanje. Kod otkazivanja aranžmana ne isplaćuje se trošak nabavke viza i u slučaju da putnik ima uplaćeno osiguranje od otkaza. Uplatom police osiguranja od otkaza putnik sva svoja potraživanja prenosi na osiguravajuće društvo čiju policu osiguranja od otkaza posjeduje, a Galaxy travel d.o.o. se obvezuje putniku osigurati svu dokumentaciju potrebnu za ostvarivanje potraživanja putnika prema osiguravajućem društvu, a koja se odnosi na aranžman. Svi uvjeti otkaza navedeni su u polici osiguranja te svakom putniku preporučamo da ih osobno pročita. Otkaz cijele skupine radi izmjene odredišta ili promjene organizatora putovanja onemogućava pravo povrata bilo kojeg dijela uplate korisnicima aranžmana. Ukoliko putnik otkazuje aranžman, primjenjuje se gornja terminska skala troškova otkaza. Povrat novca korisniku aranžmana obavlja se isključivo uz vraćanje originalnih potvrda o uplati Agenciji, te potpisivanja priznanice o primitku povrata. OBVEZE AGENCIJE I PUTNIKA Organizator je dužan brinuti o provedbi usluga kao i izboru izvršitelja usluga pažnjom dobrog organizatora te brinuti o pravima i interesima putnika suglasno dobrim običajima u turizmu. Organizator je dužan putniku izdati odgovarajuće dokumente za uplaćeno putovanje. Organizator isključuje svaku odgovornost u slučaju promjena i neizvršenja usluga prouzročenih višom silom (točka 1), te zbog kašnjenja prijevoznih sredstava za koje prijevoznik ne odgovara prema pozitivnim propisima i međunarodnim konvencijama. U ovim slučajevima putnik podmiruje sve dodatne troškove bez prava na povrat troška od strane Agencije. Putnik je dužan: - posjedovati valjane putne isprave (osobne dokumente). Troškove gubitka ili krađe osobnih dokumenata tijekom putovanja snosi putnik. Pratitelj ili predstavnik organizatora će pružiti pomoći putniku u navedenoj situaciji, ali uz uvjet da se program putovanja neometano odvija. - cijepiti se i posjedovati potvrde i dokumente o cijepljenju za putovanja u zemlje za koje je ono potrebno prema propisima "Svjetske zdravstvene organizacije". U tom slučaju putnik prilaže liječničku potvrdu. Neposjedovanje ovih dokumenata kao i/ili neispravnost osobnih putnih dokumenata koji dovedu do odustajanja od putovanja ili nemogućnosti nastavka putovanja ne obvezuju organizatora putovanja, te se obračunavaju otkazni troškovi iz točke 8. Općih uvjeta putovanja i organizacije turističkih aranžmana. - poštivati carinske i devizne propise Republike Hrvatske, kao i država u kojima se bo ravi tijekom putovanja - pridržavati se kućnog reda u svim posjećenim objektima te surađivati s izvršiteljima usluga u dobroj namjeri - pridržavati se naputaka i surađivati s turističkim pratiteljem i/ili predstavnikom putovanja - prilikom polaska na putovanje turističkom pratitelju odnosno predstavniku organizatora predočiti dokument o plaćenom aranžmanu (original voucher), ova stavka se odnosi samo na organizirana grupna putovanja. U slučaju nepoštivanja neke od ovih obveza, putnik odgovara organizator u putovanja za učinjenu štetu. PRTLJAGA Prtljaga se prevozi na putnikov rizik, stoga se preporuča osiguranje prtljage kod osiguravajućeg društva. Organizator putovanja nije odgovoran za uništenu ni izgubljenu prtljagu, kao ni za krađu prtljage ili dragocjenosti u hotelu (preporuča se najam sefa). Prijavu za oštećenu ili izgubljenu prtljagu upućuje prijevozniku, zrakoplovnoj kompaniji ili recepciji smještajnog objekta, ovisno gdje su oštećenje ili gubitak nastupili. PUTNO OSIGURANJE Sukladno Zakonu o pružanju usluga u turizmu, djelatnici agencije dužni su putniku ponuditi "paket" Putnog osiguranja koji se sastoji od: dragovoljnog zdravstvenog osiguranja za vrijeme boravka u inozemstvu, osiguranje od posljedica nesretnog slučaja, osiguranje prtljage te osiguranje od otkaza putovanja. Potpisom ugovora putnik potvrđuje da mu je ponuđen paket putnih osiguranja. U slučaju da putnik zahtijeva navedena osiguranja, ona se mogu izravno ugovoriti kod jednog od osiguravatelja ili preko Galaxy travel d.o.o., pri čemu Galaxy travel d.o.o. sudjeluje samo kao posrednik. Potpisivanjem ugovora o putovanju smatra se da su putnicima ponuđena i preporučena naprijed navedena osiguranja. PUTNO OSIGURANJE NE MOŽE SE UGOVORITI NAKNADNO! U slučaju nestanka ili oštećenja /uništenja prtljaga za vrijeme transporta istog u službenom prijevoznom sredstvu kojim se realizira aranžman, potraživanja u smislu odštete upućuju se isključivo Prijevozniku. U slučaju krađe – nestanka prtljaga iz objekata smještaja u kojem se realizira aranžman, Korisnik aranžmana svoja potraživanja ostvaruje od vlasnika smještajnih kapaciteta. Iznimno u slučaju kada je Korisnik posredstvom Agencije zaključio putno osiguranje prtljaga, Agencija je dužna posredovati u smislu naknade štete preko Osiguratelja, dok je isključivo diskrecijsko pravo Osiguratelja priznati ili otkloniti pravo na naknadu štete, a u zavisnosti od utvrđenih okolnosti. ZDRAVSTVENI PROPISI U nekim programima navedena su posebna pravila za putovanja koja obuhvaćaju obavezno cijepljenje i nabavku odgovarajućih dokumenata. Putnik je dužan obaviti obavezno cijepljenje kao i imati kod sebe potvrde i dokumentaciju o tome. JAMČEVINA IOSIGURANJE OD ODGOVORNOSTI Podaci o osiguranju: POLICA OSIGURANJA OD ODGOVORNOSTI BROJ 1500 - 173511817 OSIGURAVAJUĆE DRUŠTVO ALLIANZ ZAGREB D.D. Polica za osiguranje organizatora paket aranžmana Predmet osiguranja: - Osiguranje od odgovornosti organizatora paket aranžmana - Osiguranje jamčevina turističkih paket aranžmana U slučaju potrebe aktiviranja osiguranja, dužni ste uz predočenje Ugovora o zaključenom turističkom paket aranžmanu ili drugog oblika ugovora o poslovnoj suradnji, te obvezno i isključivo originalnim primjercima priznanica za uplate u korist Agencije, u najkraćem roku kontaktirati ALLIANZ ZAGREB D.D. u svrhu naplate Vaših potraživanja. PRIMJENA PRAVA I NADLEŽNOST SUDA Na rješavanje svih sporova koji nastanu na temelju ovih Općih uvjeta primjenjuju se pozitivni propisi Republike Hrvatske, a za rješavanje istih nadležan je sud u Republici Hrvatskoj. Upravni nadzor nad primjenom Zakona o pružanju usluga u turizmu i propisa donesenih na temelju Zakona o pružanju usluga u turizmu obavlja Ministarstvo nadležno za turizam. Inspekcijski nadzor nad provedbom Zakona o pružanju usluga u turizmu i propisa donesenih na temelju Zakona o pružanju usluga u turizmu te pojedinačnih akata, uvjeta i načina rada nadziranih pravnih i fizičkih osoba provodi Ministarstvo turizma – Samostalni sektor turističke inspekcije, Trg Republike Hrvatske 8/1, 10000 Zagreb, sukladno Zakonu o pružanju usluga u turizmu. Ovi Opći uvjeti stupaju na snagu i primjenjuju se od 01. 04. 2018. godine. ZA SVE SLUČAJEVE KOJI NISU DEFINIRANI OVIM OPĆIM UVJETIMA, PRIMJENJUJU SE ODREDBE ZAKONA O OBVEZNIM ODNOSIMA.