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Century 21 Real Estate CEO Rick Davidson To Return To His Entrepreneurial Roots And Become A C21 Franchisee Davidson to Join The Everest Group, Operator of Century 21 Everest-Troop Real Estate, as a Principal and President March 28, 2017 // Franchising.com // MADISON, N.J. - Century 21 Real Estate LLC, franchisor of the iconic Century 21® brand, announced that Rick Davidson will be transitioning from his role as President and CEO on April 21 to return to his entrepreneurial roots in real estate brokerage. Davidson will pursue his passion within the Century 21 System as a principal and president of the Everest Group, operator of Century 21 Everest-Troop Real Estate, a Salt Lake City-based firm with 17 offices in Utah and California. Century 21 Everest-Troop ranks among the top five C21® franchise affiliates worldwide. "We thank Rick Davidson for his 11 years of outstanding leadership and service at Realogy, the last seven of which have enabled Century 21 to become a far stronger and healthier franchise network today than ever before," said John Peyton, president and chief operating officer of the Realogy Franchise Group, the parent company of the Century 21 System. "We are delighted that he will remain affiliated with the franchise system as he moves forward with this next stage of his career. There is no better validation for the C21® System than to have a leader of Rick's caliber choose to affiliate with the franchise." Peyton continued, "In the interim, Century 21 remains in extremely good hands with its existing senior leadership team, and the day-to-day operations of the brand will continue to be managed by Chief Operating Officer Greg Sexton. We are moving expediently, yet deliberately, to conduct a thorough search and evaluate candidates for the CEO position." During the past seven years, Davidson and his leadership team are credited with reinvigorating the Century 21 System, putting in place a comprehensive plan to create excitement about the brand throughout the industry, drive brand pride, foster loyalty within the system and drive growth. The momentum behind Century 21 today is powerful, as evidenced by the brand's unprecedented sweep of the annual J.D. Power Home Buyer/Seller Satisfaction StudySM, in which it earned "Highest Overall Satisfaction for First-Time Home Sellers, First-Time Home Buyers, Repeat Home Sellers, and Repeat Home Buyers (Tied in 2016) among National Full Service Real Estate Firms in each of the past three years. The satisfaction level of Century 21 affiliates has increased in every category since 2010. Last year was the best year for franchise sales that C21 has experienced in the past decade. In addition, the brand's marketing campaign continues to evolve while promoting the expertise of its System members and reinforcing the brand's positive momentum. "I am deeply proud of the growth and market positioning we have been able to accomplish together as a team at Century 21," said Davidson. "I cherish the relationships I have built through the years, and I am excited to become a principal of a leading franchise affiliate brokerage firm within the C21 System. This is the start of an exciting new chapter for my career, and my decision to remain affiliated with the Century 21 brand should speak volumes about where my heart is. In my return to real estate brokerage, I wanted Century 21 and the Realogy Franchise Group to remain my home." About Century 21 Real Estate LLC Century 21 Real Estate LLC is comprised of approximately 7,330 independently owned and operated franchised broker offices in 77 countries and territories worldwide with more than 110,000 independent sales professionals. Century 21 Real Estate has numerous websites to help answer specific consumer needs. They are century21.com, century21Global.com, commercial.century21.com, century21.com/finehomes, and century21espanol.com. Century 21 Real Estate LLC is a subsidiary of Realogy Holdings Corp. (NYSE: RLGY), a global leader in real estate franchising and provider of real estate brokerage, relocation and settlement services. © 2017 Century 21 Real Estate LLC. All Rights Reserved. Century 21®, the Century 21 Logo are registered service marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. About the 2016 J.D. Power Home Buyer/Seller Satisfaction Study The 2016 Home Buyer/Seller Satisfaction Study includes 5,837 evaluations from 4,760 customers who bought and/or sold a home between March 2015 and April 2016. The study was fielded from February through April 2016. For more information about J.D. Power solutions for the home improvement industry, visit http://www.jdpower.com/industry/home-improvement. Headquartered in Westlake Village, Calif., J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit ratings.jdpower.com. J.D. Power is a business unit of McGraw Hill Financial. Contact: Peter L. Mosca Century 21 Real Estate peter.mosca@century21.com SOURCE Century 21 Real Estate LLC
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Zadovoljan klijent je suština poslovanja Rick Davidson, predsjednik i izvršni direktor tvrtke Century 21 Real Estate LLC Ovogodišnja Studija zadovoljstva kupnjom/prodajom nekretnine*, koju je priredila agencija za istraživanje tržišta J.D. Power, rangirala je Century 21 Real Estate - jedan od najvećih svjetskih franšiznih sustava za prodaju nekretnina - na prvo mjesto po ukupnom zadovoljstvu klijenata, saopštili su iz sjedišta te tvrtke. Kad se uzme u obzir da je spomenuta studija napravljena na temelju istraživanja tržišta nekretnina u Sjedinjenim Američkim Državama, gdje je konkurencija iznimno jaka, a potrošači osobito "osjetljivi" na kvalitetu usluge, priznanje koje Century 21 dobiva od svojih klijenata - utoliko je značajnije. Američki franšizni sustav, naime, najviše je rangiran u odnosu na ostale nacionalne tvrtke iz branše, i što je najvažnije - u sve četiri kategorije koje je spomenuta studija ocjenjivala: zadovoljstvo kijenata koji su prvi put kupovali nekretninu, klijenata koji su odlučili ponovno kupiti nekretninu, kao i zadovoljstvo klijenata koji su prvi put, odnosno, ponovno prodavali nekretninu preko iste agencije. Povodom odličnih rezultata studije, Rick Davidson, predsjednik i izvršni direktor tvrtke Century 21 Real Estate LLC, napomenuo je da profesionalci koji rade u Century 21 vrlo dobro znaju da je posao prodaje i kupnje nekretnina proces u kojem se neprestano radi na razvijanju odnosa i izgradnji povjerenja s klijentima. - Zadovoljstvo klijenata je u samoj biti svega što naši agenti rade svaki dan. Reputacija našeg brenda je zaslužena i mjerena svakom interakcijom s potrošačima, a rezultati J.D. Power studije ukazuju upravo na kvalitetu cjelokupne franšizne mreže, koju čine posvećeni i profesionalni prodavači - kaže Davidson. Ova studija objavljuje se sedmu godinu i, kako je već naglašeno, mjeri zadovoljstvo klijenata koji prvi put ili ponovno koriste usluge najvećih američkih agencija za prodaju, odnosno, kupnju nekretnina. Studija za 2014. godinu uzela je u obzir 5.810 ocijena prikupljenih od 4.868 klijenata koji su prodali ili kupili nekretninu u razdoblju od ožujka 2013. do travnja 2014 godine. Ukupno zadovoljstvo klijetana koji su kupovali nekretninu mjereno je na temelju četiri faktora koji su presudno utjecali na njihovo iskustvo: zadovoljstvo prodavačem, odnosno, brokerom, poslovnicama tvrtke, procesom sklapanja posla i raznim dodatnim uslugama. Zadovoljstvo klijenata koji su prodavali nekretninu mjereno je, također, spomenutim faktorima, ali i još jednim bitnim kriterijem - kvalitetom i učinkom marketinga. Bev Thorne, rukovoditelj odjela marketinga tvrtke Century 21, kaže da povratne informacije o zadovoljstvu tisuća klijenata koji su kupovali ili prodavali nekretnine preko agencija i franšiza Century 21, najbolje pokazuju koliko je tvrtka posvećena svojim klijentima. - Briga o kvaliteti usluge i rad na izgradnji povjerenja jeste ono što nas izdvaja od drugih sustava na tržištu. Studija, tako, dolazi kao nagrada za trogodišnji naporni rad i strateški plan kojeg se naši brokeri drže od 2011. Usredsređivanjem na kvalitetu svih svojih zaposlenika, oni su podigli i ljestvicu kvalitete usluge - naglašava Thorne. U franšiznom sustavu Century 21 danas djeluje oko 7.000 franšiznih agencija u 77 zemalja diljem svijeta, u kojima radi više od 102.000 profesionalnih brokera. Century 21 posluje i u ovoj regiji, preko svog primatelja master franšize - tvrtke Century 21 Srbija, koja je nositelj prava za teritoriju Srbije i Crne Gore. Pod ovim brendom u Srbiji i Crnoj Gori za sada radi deset agencija, po pet u svakoj. Power 2014 Home Buyer/Seller Satisfaction Study pročitajte članke Shvativši da klijenti iz inozemstva retko poklanjaju povjerenje nepoznatim agentima nekretnina, Aleksandar Denčić je odlučio uzeti franšizu američke tvrtke Century 21. Gdje rentirati prostor za najbolje poslovne rezultate, raste li popularnost outlet centara i zašto upravljanje poslovnim prostorom treba prepustiti stručnjacima, govori Tijana Vujović. Jedna od najpoznatijih američkih franšiza u oblasti posredovanja nekretninama - Century 21 - ima novog primatelja master franšize u Češkoj. Century 21 širi svoj „globalni otisak“. Nove franšize uspostavljene su u Aziji, Africi i Južnoj Americi. Zašto je sada vrijeme za širenje franšize, koje će promjene tržištu donijeti novi Zakon o prometu nekretninama, te tko je dobrodošao u Century 21, govori Slobodan Mihajlović. Najčitanije Subway planira otvoriti tisuće novih restorana izvan Amerike u narednim godinama. Američka franšiza Mobile Outfitters, specijalizirana za usluge zaštite mobitela kvalitetnim folijama, od prošle godine posluje i u ovoj regiji. Kako funkcionira te što se nudi primateljima ove franšize? Na franšiznoj mapi španjolskog lanca za njegu tekstila Pressto našlo se još jedno tržište – Gruzija. Partnere očekuju i u zemljama ove regije. Ivan Ivanišević oduvijek je sanjao započeti vlastiti posao, ali i biti kuhar. S franšizom Sushi by A's – ostvario je oba sna. Direct Booker, agencija za izdavanje privatnog smještaja koja povezuje rentijere i putnike, nastavlja širiti svoje poslovanje – novi su franšizni ugovori potpisani za područja Hercegovine (BiH) i Makarske.