http___galaxy-travel.hr_methods-of-filing-complaints-or-consumer-complaints.xml
http___galaxy-travel.hr_hr_nacin-podnosenja-prigovora-i-potrosackih-prituzbi_1.xml
1.1 2.1 3.1 4.1 5.1 5.2 6.1 7.1 8.1 9.1 10.1 11.1 12.1
In accordance with Article 6 of the Law for Providing Services in Tourism Industry (NN 130/17) and Article 10 of the Consumer Protection Act (NN 41/14, 110/15), we would like to inform our customers that customer complaint on the quality of our services or products may be submitted: • Directly at the Agency • Via mail to the following address: Spinčićeva 2D, 21000 Split, Croatia • Via following fax number: +385 21 571 533 • Via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. The customer is obliged to cooperate with the Agency in good faith to remove the causes of the complaint and to provide all relevant documentation needed for resolving the complaint. When filing the complaint in writing, please provide the following information: • First name and last name of the customer • Customer’s address • Customer’s telephone We guarantee that all personal information provided in the complaint will be archived according to the General Data Protection Regulation and will not be used for any other purposes. The response to your complaint will be provided in writing within 15 days of the receipt of the complaint.
1.1 2.1 3.1
Korisnik usluge može podnijeti prigovor ili potrošačku pritužbu na obavljene usluge neposredno u prostorijama Agencije, poštom, elektroničkom poštom ili telefaksom, a Agencija će bez odgađanja potvrditi primitak prigovora ili pritužbe. Korisnik usluge je dužan surađivati s Agencijom u dobroj namjeri da se otklone uzroci prigovora ili pritužbe te dostaviti svu relevantnu dokumentaciju potrebnu za rješavanje istih. Agencija je dužna dostaviti korisniku usluge pismeni odgovor u roku od 15 dana od zaprimanja prigovora ili pritužbe.