http___www.galaxy-travel.hr_methods-of-filing-complaints-or-consumer-complaints.xml
http___galaxy-travel.hr_hr_nacin-podnosenja-prigovora-i-potrosackih-prituzbi_1.xml
1.1 1.2 1.3
Service consumer can file a complaint or a consumer complaint to the provided services directly within the Agency office, by the post office, email or telefax, and the Agency shall without any delay confirm the receipt of a complaint or a consumer complaint. The service consumer is obliged to cooperate with the Agency in good faith in order to remove complaints and to put at Agency's disposal all relevant documentation necessary to solve the complaint. The Agency is obliged to deliver its response in writings to the service consumer within 15 days of the receipt of the complaint or consumer complaint.
1.1 2.1 3.1
Korisnik usluge može podnijeti prigovor ili potrošačku pritužbu na obavljene usluge neposredno u prostorijama Agencije, poštom, elektroničkom poštom ili telefaksom, a Agencija će bez odgađanja potvrditi primitak prigovora ili pritužbe. Korisnik usluge je dužan surađivati s Agencijom u dobroj namjeri da se otklone uzroci prigovora ili pritužbe te dostaviti svu relevantnu dokumentaciju potrebnu za rješavanje istih. Agencija je dužna dostaviti korisniku usluge pismeni odgovor u roku od 15 dana od zaprimanja prigovora ili pritužbe.