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Terms of service Introduction This Terms and Conditions of Use of System Bee d.o.o. Pula (hereinafter: Terms of Use) regulate the relations between System Bee d.o.o., headquartered in Pula, Dalmatinova 4, registered in the court register of the Commercial Court in Pazin in the register with the registration number of the registration subject MBS) 130082887, OIB: 44118711367, as a provider of services provided by System Bee d.o.o. Pula within its business scope, which services are published on the website www.plus.hr and known / presented through the "Sysbee" brand, and the Users Service, as is defined by further provisions of these Terms of Use. All mutual relations between System Bee d.o.o. Pula and the Beneficiary, which are not specifically regulated by the provisions of these Terms of Use, shall be governed by the provisions of the Obligations Act, the General Data Protection Act (EU679 / 2016) and other relevant regulations of the Republic Croatia. For the purposes of understanding and interpreting the provisions of these Terms of Use and their application, certain terms used in these Terms of Use shall be deemed to have the following meaning: Terms (a) Terms - Terms of Use of Sysbee Service. (b) Contract - a contract concluded between the Beneficiary and the Service Provider for the provision of a Service of which the constituent part is, irrespective of the form in which it is concluded, these Terms and Conditions. (b) The Provider - refers to the "Sysbee" brand as part of System Bee d.o.o., Dalmatinova 4, 52100 Pula, Croatia, OIB: 44118711367. (c) Sysbee - refers to Service Providers (d) Page - refers to the Supplier website at www.sysbee.net (e) Service - covers all services listed on the Provider's Site, which the Provider provides to Users in the course of their business; (f) The Beneficiary - any natural or legal person using the services of the Provider, including natural persons who, in accordance with the Consumer Protection Act, have the status of a consumer; (g) Content - any material, data, and information (including material of third parties) that the User publishes, stores, or distributes using the Service (h) of the Rules - implies the eligibility rules of use that are apparent in Article 5 of these Terms (i) Pricelist - the valid price list of the Provider's Service, as defined in Article 10 of these Terms of Use, which the Provider publicly publishes on its web site, and the acceptance that the User confirms and accepts by signing the Agreement and accepting these Terms of Use. (j) Warranty - 30-day Warranty provided by the Provider for their shared hosting services. The warranty does not cover other services such as domain registration, VPS, dedicated servers, Plus Expert services, SSL certificates, etc. (k) Owner-owner of Services is considered to be the person who owns the owner's e-mail address from which the originally ordered service is. In cases where the person who is the owner of the email address from which the Service Provider is originally ordered is not the person who makes the payment of the services provided by the Provider to the Beneficiary on the basis of the contract concluded and these Terms of Use, it will be considered that the Person of the Services of the Person who is the owner of the email address from which the service is ordered, while the person making the payment, other than the Owner of the Service, will not be considered the Owner, but will be exclusively authorized to work with the accounts; (o) Administrative Email Address - The e-mail address from which the order was originally made to the Sysbee Web site, (l) Order - a written request for lease of Services by the User, created through the Provider Page or by Customer Support, (m) Activation of the Service - Activation of the Service refers to the date of activation of the Services leased by the User, (n) Offer to extend the service - a written order for extending the lease Service sent to the User. The same can also send customer support at User's request. (o) Respondent - a natural person, in accordance with the General Data Protection Regulation (EU679 / 2016), (p) The manager of the processing - a legal person using the services of the Provider, in some cases also refers to the "Sysbee" brand as part of System Bee d.o.o., Dalmatinova 4, 52100 Pula, Croatia, OIB: 44118711367. (r) Execution Manager - "Sysbee" brand of System Bee ltd., Dalmatinova 4, 52100 Pula, Croatia, OIB: 44118711367. Settlement of contractual relations Sysbee provides Services on the basis of a Contract concluded between Sysbee and Users of Services, the integral part of which is these Terms. By concluding the Contract with the Supplier, the Beneficiary also undoubtedly confirms that it has read the content of these Terms of Use and accepts it as binding. By purchasing and / or using the Sysbee Service, the User agrees with the Terms of Use. If the time of signing or other digital consent can not be accurately determined, it will be deemed that, by accepting these Terms of Use, by signing the Agreement and by payment pursuant to Section 10 of these Terms of Use, the Service is activated. The contract is concluded remotely and the same applies to the Consumer Protection Act NN 41/14, 110/15, when applicable or when the User is a natural person acting outside his trade, business, craft or professional activity. The agreement is concluded between Sysbee (Vendor of Service) and the Owner of Services, or the person who is the owner of the email address from which the service originally was ordered. Upon the request of the Service Provider, the Beneficiary shall provide the Service Provider with its valid identification documents or other documents that the Service Provider may deem necessary for the purpose of establishing a contractual relationship in accordance with the Personal Data Protection Act. Sysbee reserves the right to modify or supplement these Terms of Use at any time, so that it will be made available to the public, by public notice on the Service Provider's web site. The Provider may also specify specific usage policies or guidelines applicable to certain products or services in different areas of the Site. The User is responsible for reviewing the Terms and Conditions and the Hosting Sites for any Terms of Service or Terms of Use in the use of the Services, changes or amendments to the Terms, Changes in Prices and Changes in Services. At the beginning of the Service, the date of activation of the Service is considered, unless the beginning of the Service term is defined by a specific Contract or agreement between the Beneficiary and the Provider. Duration of the Service is valid from the beginning of the Service until the beginning of the Expiration Date (if the date expires on 30.01., The service expires at 30.01, or midnight between 29 and 30 January). Certain Services of Providers have a specific duration, expiration date, and terms by which the Service is extended and which are defined in the special additions to these Terms. The Customer may at any time during the Service determine the exact date of expiry of the Service on the User Sites, by submitting a written request or by contacting Customer Support. The service ends on the expiration date, and after that date, the Provider is no longer responsible for the activity and quality of the provided service. The User may extend the service duration by paying the Service Extension Offer, thus extending the service to the new paid period. The notice and instructions for extending the service will be sent by e-mail to the User's e-mail address at least 10 days before the expiration of the service. The user may also request different ways and deadlines for notifying the service expiration. The provider is not responsible for any unauthorized service release notice. If the User does not wish to extend the service, the User shall also confirm in writing, in the form of an e-mail or ticketing with an administrative email address, or a signed and signed application. If the User expressly declares that he no longer wishes to use the Service, the Service is automatically extended and the User is required to pay a fee for the use of the Service. In the event that the User has not paid for the use of the Service, the Service will be deactivated. The service provider has the right to refuse the service request: a) If there is a reasonable doubt that the identity or legal capacity of the Beneficiary is incorrect or untrue, b) If there is a reasonable doubt that the User intends to abuse the Services, or allow a third party to abuse the Service, c) If there is reasonable doubt that the use of the service will undermine the stability of the service to other existing users, d) If the Beneficiary has initiated a pre-merger settlement procedure, bankruptcy proceedings or liquidation proceedings, if the User is overdue and / or unable to pay; e) In other cases determined by this contract or on the basis of its own assessment. Set up service, start and end use of services The user can make an order using the Provider's Site or make an order by submitting a written or oral request. Upon receipt of the order, the Provider will submit a bid to the Customer for the ordered Services, which will be activated upon receipt of the payment. Service providers are paid in advance (in advance). Pre-Payment is a prerequisite for activating, providing, and extending the Services. Payment shall be deemed to have been made at the time the funds are fully paid into the account of the Provider. Payments will be considered as non-executed until the funds are settled on the bank account of the Provider, regardless of the manner in which the payment has been made, or if the Subscriber's bank account does not sit the full amount of the bid, account or estimate. At the beginning of the Service, the date of activation of the Service is considered, unless the beginning of the Service term is defined by a specific Contract or agreement between the Beneficiary and the Provider. Duration of the Service is valid from the beginning of the Service until beginning of the Expiration Date (if the date expires on 30.01., The service expires at 30.01, or midnight between 29 and 30 January). Certain Services of Providers have a specific duration, expiration date, and terms by which the Service is extended and which are defined in the special additions to these Terms. The Customer may at any time during the Service determine the exact date of expiry of the Service on the User Sites, by submitting a written request or by contacting Customer Support. The service ends on the expiration date, and after that date, the Provider is no longer responsible for the activity and quality of the provided service. The User may extend the service duration by paying the Service Extension Offer, thus extending the service to the new paid period. The notice and instructions for extending the service will be sent by e-mail to the User's e-mail address at least 10 days before the expiration of the service. The user may also request different ways and deadlines for notifying the service expiration. The provider is not responsible for any unauthorized service release notice. If the User does not wish to extend the service, the User shall also confirm in writing, in the form of an e-mail or ticketing with an administrative email address, or a signed and signed application. If the User expressly declares that he no longer wishes to use the Service, the Service is automatically extended and the User is required to pay a fee for the use of the Service. In the event that the User has not paid for the use of the Service, the Service will be deactivated. The service provider has the right to refuse the service request: a) If there is a reasonable doubt that the identity or legal capacity of the Beneficiary is incorrect or untrue, b) If there is a reasonable doubt that the User intends to abuse the Services, or allow a third party to abuse the Service, c) If there is reasonable doubt that the use of the service will undermine the stability of the service to other existing users, d) If the Beneficiary has initiated a pre-merger settlement procedure, bankruptcy proceedings or liquidation proceedings, if the User is overdue and / or unable to pay; e) In other cases determined by this contract or on the basis of its own assessment. User Content The Provider will not systematically track the Content that the User publishes, stores, or distributes using the Service. The User is obliged to ensure that its Content is in accordance with the Eligibility Policy and the applicable Laws. The Provider may, immediately and without prior notice, take corrective measures in the Content, including removal of all or part of the User's Content, exclusion or suspension of all or some of the Services, as well as termination of this Agreement in the event of a violation of the Code, in the event of a violation of the law or court decision. In the event that the Provider takes corrective action for violation of the Rule or the Law, the Provider shall not be obliged to give the Beneficiary any remuneration nor return the funds paid for the use of the Service. The User hereby agrees that Sysbee will not be liable to the User or to any third party for any corrective action taken in the event of a violation of the Terms, including termination of the Service. The Service Provider may access and modify the User's content on servers or on a network for technical support, antivirus and antispam scanning, hacking attacks, back-up, eventual violation of the Contract, and any other requirements necessary for the performance of the Contract. The Service Provider undertakes to keep the User's content as a business secret in accordance with the regulations on the protection of personal data and, without the consent of the Beneficiary, will not mediate with third parties, except at the request of the competent authority and in the cases defined by these Terms of Use. Eligibility rules for use The User agrees that the Services will be used exclusively for legitimate purposes. The laws of the Republic of Croatia apply to this Agreement and to the use of the Sysbee Services. The following is a partial list of activities that are prohibited during the use of the Service and may potentially lead to temporary or permanent suspension of the User Account or the Service without prior notice. In a particular order, the Services may not be used for, but not exclusively, hosting, display, spread, upload, download, transfer, transfer, distribute, reproduce, sell, link, and access to: (a) Any Content or website containing material intended to promote illegal activity, unlawful, threatening, obscene, offensive, disturbing, defamatory, hateful, or infringing any part of this Agreement. The definition of such content is left to a free estimate of Sysbee; (b) Any Content or website containing private or confidential information, including but not limited to credit card information, private phone numbers, addresses or private email addresses belonging to the User or a third party. (c) Any Content or web site that is, according to the Provider, pornographic content, sexually explicit, obscene, or violent. The definition of such content is left to the free estimate of Sysbee; (d) any Content or web site that encourages terrorism, violence against people, animals or property; (e) Any Content or Website that can be used for remote hacking or bundling and which can be used as an open HTTP proxy; (f) Any Content or Website that may be used or used for a "phishing" attack (theft of data); (g) Any Content or website containing pirated software, malware, phreaking software, hacking, password breaking, DDOS control, penetration testing software, as well as sites that publish links to such materials and / or instructions as they are used. (h) Spam or bulk emails, including, but not limited to, the use of the Server's SMTP Service or the Mail Script for sending spam through the Server Infrastructure. Similarly, it is not allowed to send such messages to the Usenet newsgroup. Host server hosting is also not allowed due to potential DDoS attacks and licensing. Remove content The User is fully responsible for the legality, content, quality and truthfulness of information, applications, data, images, audio and video records as well as any other material offered and made available via web, electronic mail or other internet services. Sysbee does not evaluate or determine, nor is it obliged to evaluate, determine, legitimately, qualitatively, own, and copyright copyrighted content that the User makes accessible through online services. Sysbee is completely enclosed by the Content posted by the User. The user agrees not to disclose or transfer content protected by intellectual property rights (industrial property, copyright and related rights) without the consent of the owner or the holder of the right. Sysbee also reserves the right to remove Content that is subject to the Eligibility Policy of use referred to in Article 5 of these Terms of Use. The definition of such content is left to the free estimate of Sysbee. In the event that a third party finds that there has been a violation of the Copyright or Related Rights Act (NN167 / 03, NN79 / 07), the Provider shall refer the User to the Third Party. By accepting the Terms of Use, the User declares that he / she is aware of the obligations and restrictions aimed at protecting copyright and other related rights. Rights and Obligations of Users and Providers Obligation to maintain contact data accuracy The user is responsible for providing an e-mail address that is not part of the Service, that is not dependent on the Service, in order to maintain the possibility of two-way communication. If the need for contact is met, the email address provided will be used for this purpose. The User's responsibility is to ensure that his contact information is current and updated at any time during the use of the Service. The Service Provider is not responsible for inactivity of the Service due to obsolete contact information or e-mail filters on User's side which have prevented the Customer from receiving notification. The user can check or modify this information through their user pages, or contact the Provider's technical support via email, phone, or chat. Providing false contact information of any kind may result in termination of the Service and of this Agreement without prior notice to the User. Obligation of timely payment Before the expiration of the Service, the Service Provider will send notice of the expiration of the Service and the Offer for Extension of the Service by Electronic Mail. Expiration Notices Services are sent on several occasions before the expiration date, depending on the type of Service. Extension Offers The Time Out Service refers to the period from the expiration date of the Service until the expiration of the next accounting period. Calculation period The Time Out Service was determined upon ordering. The User may request a change to the Expiration Period for Time Shift Services by submitting a written request to the Provider. The User is obligated to make an offer to extend the Service in the timely manner before the expiry date of the Service if the Service has not been timely canceled. In the event of an unpaid payment of the Service Extension Offer, the Provider will discontinue the provision of the Service without informing the User. Should the User, due to a delay in payment outside the expiry date of the service, be liable to loss or damage, the Service Provider shall not bear any costs nor be liable for any loss or damage to the Beneficiary. Obligation to maintain confidentiality of data The User undertakes to take appropriate technical, personnel and organizational measures against unauthorized disclosure and use of access data, such as a username and password, provided by the Provider of the Service. The User is obliged to keep all user data confidential and reach only those persons who need to know such data and make sure that these persons are familiar with the confidential nature of such data. User will adhere to the authorization and security procedures related to the use of the Service. Backup and Data Loss Backing up User Data is the responsibility of the User. The Provider's backup service is intended to back up the User's data, but the Provider is not responsible for the data contained within the User's Content. By accepting these Terms, the User agrees to assume the responsibility for their data and to perform their own backups of data regardless of the Provider. In the event the Customer's account has been canceled or has not been extended, the Customer's content in the form of a backup archive will be available for another 30 days after the expiration of the service. The user can reactivate the account at any time within 30 days of the expiration. The Provider is not obligated to give access to the archived content to the User or to send a copy of the Content in the event that the User has not extended the service. The Provider can not provide any backups of the availability of the backup after the expiration of this deadline. The provider does not guarantee the security of data transmitted to the Internet. The Provider also does not incur any costs incurred if the User's Content is downloaded if this Content is publicly available via the Internet. Use bandwidth limit and email The user is assigned a monthly bandwidth limit. This limit depends on the package of the leased service. If the user's account exceeds the assigned limit, the Provider reserves the right to increase or increase the limit at its own discretion up to the beginning of the next month (month). The unused bandwidth limit in one month can not be transferred to the next month. The Provider reserves the right to limit the number of incoming or outgoing e-mail messages at any time. At Customer's request, the Supplier will decide to establish a new limit, taking into account the legality of using services and technical capabilities. Domain registration as part of a new web hosting service If the web hosting service provided to the Beneficiary by the Provider includes domain registration or the domain name transfer and extension for the first year of use of the web hosting service, upon re-hosting the web hosting service after the expiration of the first year of use, a valid price list for the renewal of the domain name registration will be applied as well as code renew web hosting services with an interruption of shorter than two years. Access user support The User acknowledges that the correct use of the Service requires a certain level of knowledge related to electronic devices, computers, software, the use of the Internet, network protocols and the like, and that the Provider does not make such knowledge or provide education related to the same. You will experience problems with using the Services that are not related to difficulties in the usual work of the server, network service or other parts of the Infrastructure Provider, try to resolve it independently or with the assistance of a third party. The Provider will provide the User with Customer Support through the electronic communications resources listed on the Provider's Website and in the working hours specified on the Provider's Web site. The User is obligated to refer to the User Support of the Provider with due respect, without prejudice, punishment or any form of mistreatment. If the User is openly acting on customer support in contravention of good behavioral standards, the Provider will warn the User of the same, and in the event that the User continues with such behavior, the Provider may terminate the Contract unilaterally and without repayment of the funds disbursed. Ownership of the Service The Owner of the Service is considered to be the person who owns the owner's e-mail address from which the service was originally leased or, in the case of a domain, the person named as the owner of the domain whois the domain. Requirements for a new password and access to the control panel, hosting package changes, bid changes, and others can only be approved upon request with the administrative email address. If the owner wishes to authorize a third person to work with the leased services (technical or webmaster contact), it must also be confirmed in writing, in the form of an e-mail or ticketing with an administrative email address or a signed and signed application. If the owner wishes to transfer ownership of the other person, it must be confirmed in writing, in the form of an e-mail or ticket with an administrative e-mail address or a signed and signed application. Responsibility and possible disputes concerning ownership of the services, domains, design rights, and the like are the responsibility of the hosting package owner himself. The person or company to which the offers are quoted and web hosting services accounts is not the owner of the web hosting service except in the case of the same person / company as the owner's e-mail. Shared hosting The vendor sells, among other things, hosting shared hosting technology (shared hosting). Due to the nature of shared hosting, as a single user of shared shared environment, and the possibility of adversely affecting other users, the Provider reserves the right, at any time, to monitor the User's data and to take action to prevent damage to servers, networks, or other users. Measures may include suspending and modifying a website, blocking access, redirecting domains or IP addresses, and other actions. Users who have leased a shared web hosting service can not resell web hosting to third parties as resellers. If the User so wishes, the User may become the reseller of the Service Provider, in accordance with the previously agreed terms and the contract with the Provider. Free web hosting as part of the registration of a new commercial domain The provider as part of the registration of the new commercial domain offers a free web hosting service. The free web hosting package includes 50 MB of free space, one email address and access to the cPanel. Free hosting packages do not include any additional services (databases, PHP, etc.). The free hosting package is linked to the registration of a new commercial domain, and it is bound to the same and depends on it, ie divides its destiny in the sense that it is active and valid until the domain expires. If you change the User's domain to another service provider, the Free hosting package will be deactivated. If the domain has expired and the User will not renew it again, the Free Hosting Package will be deactivated. Domain Registration Upon accepting these terms, the User acknowledges that he / she is familiar with and accepts the rules of the registry for a particular top-level domain and is bound to be fully in accordance with them. The user understands that giving domain registration, renewal or domain registration orders does not warrant that the Provider will be able to execute the process. The User agrees that when the order can only be partially fulfilled, the Contract is concluded only for successfully completed Services (e.g., from 5 domain registration orders, only 3 successfully registered, it is considered that the contract was concluded for three successfully registered domains). If ordered domains ordered and paid in the meantime by the third party, the Provider will notify the User and offer him / her the choice or registration of the other free domain or the return of the paid amount for domains that can not be registered. The Provider accepts no liability if the paid domain is in the meantime occupied by a third party between the order and payment period, and in the case of API errors, the domain name registers check that the ordered domain is free. The domain name can not be changed after payment and registration Premium Domain Premium domains are domains that the domain register reserves in advance as domains of higher (purchasing) values. These domains appear as free domains but their exact annual fee can not be known in advance when checking in the order process. If the User orders and pays to the Provider a "premium" domain that is free in the registry but does not have a standard pricing as the other domains in that TLD, but is a domain of a higher purchase value than the standard price (the so-called "premium" price) The Provider will notify the User and offer him / her the choice or registration of the other domain of the standard price instead of the premium domain or the refund of the paid amount for the domains that can not be registered The provider is not responsible for the situation where the domain registration is claimed that the paid domain is actually a "premium" domain. The User agrees and agrees to (when it is expressly required to fulfill the User's request) modification of the contact information of Users to be entered in the TLD (top level domain) register. This includes (but is not limited to) TLDs that require the User to be locally present in the TLD registry country. The Provider reserves the right to temporarily (and only for the duration of the domain transfer process) modify contact information for domains for domain transfer between registrars. The provider is required to return the contact information immediately after the domain transfer process is completed. If the Provider fails to update the contact information in a timely manner, the User is obliged to notify the Provider thereof and provide him with a certain period of time to update the User's contact information. In the period between domain registration and domain content publishing, the Service Provider may publish on the domain any information and content, either of its own or of third parties, particularly of its offer and services. Content published by the Service Provider shall not be to the detriment of the User's interest. The provider must remove the published content on the domain immediately after the User makes his own content available for publication. The service provider also has the right to publish its domain or hosting content for which the User has not paid the account or has not received a new offer from the Service Provider. Mark If the ordered domain contains a trademark to which a third party is entitled, the Provider reserves the right to request confirmation from the customer's domain that it has the right to use the trademark or proof of trademark registration and trademark protection prior to registration of the paid domain. If the Beneficiary, ie the payer, has no right to use the trademark or if the stated right, trademark registration or trademark protection can not be proved, the Supplier shall refuse the domain registration and the User to offer him / her the choice or registration of another domain without a registered trademark or refund of the paid amount for the domains I can not register. If the Provider registers on behalf of and for the User account domain a third party trademark for which the User is not entitled to use, the User is liable for the Third Party Damage and the Provider reserves the right to claim compensation from the Beneficiary in case of co-responsibility. ICANN, accredited registrars and domain registrars By accepting these terms, the User accepts the rights and obligations prescribed by ICANN and the domain registers, and which are in accordance with the General Data Protection Regulation. ICANN prescribes that the User is required to provide real and verifiable contact information for registered domains. When registering or transferring a domain, the registrar (or the registrar) will require the User to confirm their contact information and it is considered that the delivery of these data is a prerequisite for the provision of the service. By accepting these terms, the User also accepts the rights and obligations prescribed by ICANN accredited registrars and domain registries that the Beneficiary uses as their business partners, which require delivery of User data, and it is considered that the delivery of such data is a prerequisite for the provision of the service. The process of confirmation and change of contact information requires the User to have a valid e-mail address to which a request for verification of contact information will be sent. The user is required to confirm his identity by taking the appropriate action described in detail in the e-mail message sent to his / her email address when ordering the service. If the User does not take the appropriate action, the Registrar may suspend the domain within 15 days. The Provider is not responsible for any damages caused due to the suspension of the domain due to the failure to confirm contact information from the User. The Provider is also not responsible for delivering the email to the User. Domain lease period Domains are registered for a specific lease period, which is usually one year or more, and have a date on which the domain name can be deactivated and / or deleted at any time, depending on the procedure specified by the top-level domain register. The User is required to pay the Provider's bid to extend the domain until the domain expires. If the User fails to pay the domain extension until the domain expires date, the Provider is not required to provide the service at the same stated bid price, and may refuse to extend the domain and / or request a surcharge due to the extending Expired Domain Expenses, which will promptly notify the User. The notice and instructions for extending the service will be sent by e-mail to the Customer's email address 35 days, 25 days, 15 days, 7 days, and 1 day before the domain expires. The provider is not responsible for any unauthorized service release notice. The Service Provider is not responsible for any damage caused to the User due to Customer's payment after the domain expiration date, including (but not limited to) damages for inactivity, suspension or deletion of the domain Reseller liability for users Resellers are responsible for supporting their users, who, according to the Provider, act as third parties. The Provider does not provide technical support to third parties or reseller users. All support requests must be filed by the reseller on behalf of and for the account of its users for security reasons. Resellers are also responsible for all content and activities under their account. The Provider will consider the Reseller responsible for any activity of its users that violates the laws or Eligibility Policy. In accordance with the provisions of the General Data Protection Regulation, the retailer assumes all obligations to its users, ie to the Respondents. RESPONSIBILITIES RELATING TO THE GDPR OF TRANSMISSION TO THE PREPARATORY - The retailer and the supplier must make an adequate contract for processing the data in accordance with the General Data Protection Regulation. Prices and terms of payment Service Rates are defined by the applicable Price List unless otherwise specified in the Special Contract. The price list is published on the Provider's Web site and the Beneficiary confirms by signing the Service Provider's agreement that it is acquainted with the applicable Supplier Price List and that it accepts it in its entirety. The Provider is authorized to modify the Pricelist and make it available in accordance with the applicable regulations. Service providers are paid in advance (in advance). Pre-Payment is a prerequisite for activating, providing, and extending the Services. The amount payable by the User for the service will never increase between the purchase date and the expiration date of the purchased service unless there is a different written agreement with the User. The Provider reserves the right to change prices for the next accounting period for Time Shift Services. The Provider reserves the right to change the technical characteristics of the Service during the Service as well as the right to increase the amount of resources within the web hosting package at any time. Should the User disagree with the change in price or technical characteristics of the Service, the User has the right to terminate the contract in accordance with the provisions of Article 12 of this Agreement. The provider accepts the following payment methods: - Payment to the bank account of the Provider, - Internet payment by Visa, MasterCard, American Express, Diners credit card through the Web site of the Provider or the Customer Pages, - Paying via PayPal Internet Service through Customer Pages. - Foreign currency payments (wire transfer) IMPORTANT: In the case of foreign currency payments, the user pays the payment transaction charges that may arise when paying (Internet payment fees, bank charges, etc.). Payment shall be deemed to have been made at the time the funds are fully paid into the account of the Provider. Payment shall be deemed to be non-executed until the full amount of money is settled on the Subscriber's bank account, no matter what payment has been made, or if the Offeror's bank account does not sit the full amount of the bid, account or estimate. If the User overlaps the offer, account or prediction above the requested amount, or if part of the ordered service can not be executed by the Provider, the surplus amount or value of the Uncompleted portion of the Services will be recorded in the user's account with the Provider as a user credit on the user's pages. The user may use the user credit to deduct future payments or claim refunds to his bank account reduced by the refund transaction costs. The provider does not pay interest on the user credit. Invoices (invoices) are issued by the provider in electronic form according to the Value Added Tax Act and the Value Added Tax Regulations. By accepting the Terms of Use, the User agrees that the invoice will be issued in this form as an electronic document in accordance with the Electronic Laws Act. In the sense of the Value Added Tax Ordinance in an electronic form, issued as an electronic document, the bill is also signed by electronic signature in accordance with the Electronic Signature Act. Complaints The User is obliged to report in a timely manner and the Provider timely reviews the User's request. In the event of abuse of the Terms of Use violation, the Provider reserves the right to immediately terminate the service and unilaterally terminate the contract without further explanation and without refund of the funds paid. The Provider has the right to refuse the complaint if it is not a failure by the Provider. For example, if the Customer has commissioned the Service by mistake and the Service Provider has provided the Service to the Beneficiary, the Provider is not required to make a refund of the funds paid. The User has the right to claim under the Guarantee under certain conditions as defined in Article 11.3. Domains The User may request a refund for the .hr and com.hr domains within 14 days of the registration, transfer or extension of the domain. For a com domain (.com, .net, .org, .biz, .info), the User may request a refund of the funds within 7 days, exclusive to the registration of new domains. The Beneficiary must contact the Provider in time for the Provider to process the proceeds of the proceeds in due time before the expiration of the above deadlines. For other domains in the offer, the Provider does not pay the refunded funds. SSL certificates SSL Certificates The Service Provider leases on behalf of the User from the SSL Certificate publisher (GeoTrust, Thawte, etc.). The refund of funds for the extension or lease of an SSL certificate depends on the rules of the SSL certificate publisher. The Provider will make a refund on a valid request if the SSL certificate publisher so provides. SSL Certified Publishers through which the Provider Rents SSL Certificates for the User offers its warranty, which does not enter into the Guarantee provided by Sysbee, and as such, is not binding by the Sysbee. Guarantee 30 daily warranty statements apply only to shared web hosting and reseller web hosting packages. Warranty does not include VPS Packages, dedicated servers, domain registration, SSL Certificates, Software Licenses, BusinessMail and Business Services. If the User has timely sent a written request to the Provider, in which the User has a complaint about the disadvantages of the service provided by the Beneficiary in accordance with these Terms of Use, and if such a request is justified, the Supplier shall, within a reasonable time limit of no more than 30 eliminate these shortcomings and allow Customer to provide the service without any disadvantages. In the event that the Supplier fails to remedy the deficiencies within the specified time period, it shall, at the request of the Beneficiary, refund the paid amount to the Beneficiary within 30 days of the activation of the Service. If the hosting service is also provided with an additional service that comes out of the Guarantee (domain, SSL certificate, etc.), the amount of the refund will be reduced by the amount of the additional service charge. Additional service remains available to the User until the end of the lease. Cancellation of Services, Exclusion of Services, Permanent Exclusion of Services and Termination of the Contract In the case of a Customer's Desire to Cancel the Services, the Beneficiary shall notify the Provider before the Services expire. The User may cancel the Service that has been fully settled by submitting the request in writing, in the form of an e-mail or ticketing with an administrative e-mail address, or a signed and signed application. The Provider may permanently disable the use of the Service in the event of any violation of any Terms of Use article. The Provider will permanently disable the use of the Service 30 days after the Service expires if its extension does not occur. Termination of the Service is also the termination of this Agreement. In case of cancellation of the service by the Beneficiary, the Provider shall not be obliged to return the funds already paid. Disclaimer The Provider shall not be liable for any loss or loss of material or mental pain that the User or third parties may suffer due to non-compliance with these Terms of Use. Bearing in mind the nature of the Provider's business, which is the subject of these Terms of Use, the Provider's liability for damage caused by his usual negligence is excluded. The aforementioned refers to the Beneficiary's liability for the compensation of ordinary damages and benefits, and a fair compensation for non-material damages, in accordance with the Mandatory Relationship Act. The Provider is not responsible for any damage caused by the occurrence of force majeure as well as external, extraordinary and unforeseeable circumstances arising after the conclusion of the Contract that the Provider could not prevent, remove or avoid. The provider is not responsible for the services or products supplied by any third party, which are related or depend on the Service Provider Privacy Policy The Provider may, without further consent or notice to the Beneficiary, disclose any information about the Beneficiary to the bodies authorized to do so, as provided for by a positive legal regulation. The disclosure of user information is described in detail in the Privacy Policy provided by the Provider on its web site. Notice of how to file a consumer complaint In accordance with Art. The Consumer Protection Act of the Republic of Croatia (Official Gazette No. 79/07, 125/07, 79/09, 89/09, pp.) Is not a valid number of NN.) Users who are consumers may object to the quality of the provider's services to in written form: to the address of the Supplier System Bee d.o.o., Dalmatinova 4, HR-52100 Pula to e-mail info@plus.hr fax number 052 / 210-685 and in the premises of the Supplier, in which case the Provider shall without delay acknowledge receipt of the complaint in writing. Response to the received complaint The Service Provider will give the Customer in writing to his address, within 15 days of the receipt of the complaint. Disputes The Beneficiary and the Provider state that all disputes will be solved peacefully and without the involvement of institutions. In the event of a dispute, the Commercial Court in Pazin or the Municipal Court in Pula, Permanent Service in Pazin, is competent, depending on the nature of the dispute. Amendments to these Terms and Conditions These General Terms and Conditions will become effective and will be applicable to all Service Providers on the day of publication on the Provider's website. Sysbee reserves the right to modify these Terms. All changes to these Terms and Conditions shall be published by the Provider on its official website in accordance with the applicable regulations. In the case of changes to the Terms and Conditions exclusively for the benefit of the Beneficiary, it will apply to existing Users on the day of the publication of these changes. In the event of changes to the General Terms and Conditions which are less favorable to the User than the terms and conditions, Customer may cancel the Contract without charge. Otherwise, the User will be deemed to agree to the modifications.
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Uvjeti korištenja web hosting usluga (ugovor o pružanju web hosting usluga) Predmet Davatelj usluga se obvezuje Korisniku pružiti izabrani paket usluga. Karakteristike izabranog paketa usluga javno su dostupne na www.freya.hr adresi, i smatraju se sastavnim dijelom ugovora. Naknada Cjenik svih usluga koje Davatelj usluga pruža javno je dostupan na www.freya.hr adresi, i smatra se sastavnim dijelom ugovora. Davatelj usluga će za pružanje usluga Korisniku račun poslati avansno. Korisnik se obvezuje namiriti iznos s računa u roku dospijeća. U slučaju da račun nije namiren do dospijeća, Davatelj usluga će odrediti drugi rok i obavijestiti Korisnika. Ukoliko račun nije namiren ni nakon drugog roka, Davatelj usluga će odrediti treći rok i obavijestiti Korisnika, te privremeno prekinuti pružanje usluga do namire računa. Ako račun nije namiren ni nakon trećeg roka, Davatelj usluga ima pravo otkazati ugovor odmah i bez ikakve daljnje obavijesti. Opće odredbe U slučaju sklapanja ugovora na daljinu primjenjuje se Zakon o zaštiti potrošača (NN 79/2007), glava VII. – Ugovor sklopljen na daljinu od Članka 36. do Članka 55. U svrhu sklapanja i izvršenja ugovora, Davatelj usluga od Korisnika prikuplja slijedeće podatke: naziv tvrtke (samo za pravne osobe), osobni identifikacijski broj (OIB), ime i prezime, poštanska adresa, poštanski broj, mjesto, država, telefonski broj, e-mail adresa. Korisnik je suglasan s davanjem svojih podataka samo u navedenu svrhu, podatke daje dobrovoljno, te jamči da su podaci točni, potpuni i ažurni. Posljedica uskrate davanja podataka je nemogućnost sklapanja i izvršenja ugovora. Davatelj usluga ima pravo distribuirati Korisniku informativne poruke elektroničkom poštom ili pisanim putem, o svojim i uslugama svojih partnera i informacijama vezanima za korištenje usluga. Korisnik je dužan elektroničkom poštom ili pisanim putem obavijestiti Davatelja usluga o bilo kakvoj promjeni osobnih/kontakt podataka najkasnije u roku od 7 dana od nastanka promjene, u protivnom smatrat će se da je dostava valjano izvršena na temelju postojećih podataka. Davatelj usluga se obvezuje da će usluge pružati s pažnjom dobrog gospodarstvenika, profesionalno i najbolje što može. Davatelj usluga smije nadgledati Korisnikove podatke na poslužiteljima ili pristup Korisnikovim podacima preko mreže, za potrebe tehničke podrške, antivirusnog i antispam skeniranja, sprječavanja hakerskih napada, izrade sigurnosne kopije, utvrđivanja eventualnog kršenja ugovora, i ostalih potreba nužnih za izvršenje ugovora. Davatelj usluga ne jamči sigurnost podacima koji se prenose preko interneta. Korisnik može za potrebe sigurnijeg prijenosa koristiti uslugu sa šifriranjem podataka. S obzirom da poduzete mjere zaštite, Davatelj usluga Korisniku ne daje nikakvo jamstvo, izričito ili natuknuto, da je kao rezultat ovih mjera mogućnost pojave problema u cijelosti uklonjena. Na zahtjev Korisnika Davatelj usluga će kod organizacije za registraciju internet domena, sukladno propisima iste organizacije, registrirati ili produžiti traženu internet domenu na ime Korisnika ako je tražena internet domena raspoloživa. Kod podnošenja zahtjeva za registraciju ili produženje bilo koje “hr” domene, korisnik izjavljuje da je upoznat s odredbama važećeg Pravilnika o ustrojstvu i upravljanju vršnom nacionalnom internetskom domenom (NN 38/2010), te da ga u cijelosti prihvaća. Na zahtjev Korisnika Davatelj usluga će kod organizacije za registraciju SSL certifikata, sukladno propisima iste organizacije, registrirati ili produžiti SSL certifikat na ime Korisnika. Davatelj usluga ima pravo promijeniti karakteristike usluga, cijene usluga, i uvjete pružanja usluga, uz uvjet da obavijesti Korisnika najmanje 14 dana unaprijed. U slučaju da je Korisniku promjena neprihvatljiva ima pravo otkazati ugovor, bez otkaznog roka, sve do dana stupanja na snagu. U slučaju otkaza ugovora od strane Korisnika, Davatelj usluga će vratiti Korisniku svaki primljeni iznos od Korisnika za period nakon stupanja promjena na snagu. Najavljene promjene stupit će na snagu na dan namjere, bez potrebe za aneksom. Ako bilo koja ugovorna strana prekrši bilo koju odredbu ugovora, i nakon primljene obavijesti o kršenju od druge ugovorne strane odbije prihvatiti ugovorenu odredbu u roku od 3 dana, ugovor smije biti otkazan odmah i bez ikakve daljnje obavijesti. U slučaju otkaza ugovora zbog kršenja ugovora od strane Davatelja usluga, Davatelj usluga će vratiti Korisniku svaki primljeni iznos od Korisnika za period nakon otkaza ugovora. Davatelj usluga neće biti odgovoran Korisniku za bilo kakvu štetu u slučaju: a) kvara u hardverskoj ili softverskoj komponenti, b) radova na održavanju hardverskih i softverskih komponenti, c) hakerskog napada na hardversku ili softversku komponentu, d) greške Korisnika, ili kršenja ugovora od strane Korisnika, e) problema kod dobavljača usluga Davatelju usluga, f) problema izvan nadležnosti Davatelja usluga, g) utjecaja više sile. Sveukupna odgovornost Davatelja usluga za bilo kakvu štetu Korisniku, koja je nastala krivicom Davatelja usluga, neće prelaziti iznos namira koje je Davatelj usluga primio od Korisnika u zadnjih 6 mjeseci. Posebne odredbe za Davatelja usluga Održavanje hardverskih i softverskih komponenti radit će se između 23:00 i 07:00 sati po hrvatskom vremenu, osim u izvanrednim situacijama kada za to postoji opravdani razlog. U slučaju planiranog prekida rada neke hardverske ili softverske komponente dužeg od 15 minuta, Davatelj usluga će obavijestiti Korisnika najmanje 3 dana unaprijed. Davatelj usluga se obvezuje da će FTP, HTTP, POP3, SQL servisi (u daljnjem tekstu: Servisi) biti raspoloživi najmanje 99,90% vremena kroz jedan kalendarski mjesec. U slučaju da je krivicom Davatelja usluga raspoloživost Servisa za određeni kalendarski mjesec manja od 99,90%, po prigovoru Korisnika slijeći račun će biti umanjen za iznos mjesečnog korištenja usluge. Prekid u raspoloživosti Servisa do kojeg je došlo zbog slijedećih razloga neće se uračunati kod izračuna raspoloživosti: a) radovi na održavanju hardverskih i softverskih komponenti, b) hakerski napad na hardversku ili softversku komponentu, c) greška Korisnika, ili kršenje ugovora od strane Korisnika, d) problem kod dobavljača usluga Davatelju usluga, e) problem izvan nadležnosti Davatelja usluga, f) utjecaj više sile. Posebne odredbe za Korisnika Korisnik se obvezuje da će poduzeti odgovarajuće tehničke, kadrovske i organizacijske mjere zaštite od neovlaštenog odavanja i korištenja pristupnih podataka, poput korisničkog imena i lozinke, koje je dobio od Davatelja usluga. Korisnik se obavezuje da svi elektronički dokumenti koji su pohranjeni na serveru i mogu se preuzimati, moraju biti dostupni za preuzimanje putem web stranica i moraju biti direktno povezani uz generalni sadržaj web stranice. Korisnik je suglasan da Davatelj usluga ima pravo privremeno ograničiti ili uskratiti pristup uslugama ako utvrdi da ih je Korisnik koristio u slijedeće svrhe. Korisnik je suglasan da usluge neće koristiti da bi: a) prekršio ili poticao kršenje autorskih prava i srodnih prava, patenata, žigova, b) distribuirao ili poticao distribuciju ilegalnih kopija softvera, softvera koji može uzrokovati štetu, ilegalnih pornografskih sadržaja, neželjenih email poruka, c) širio ili pokušao širiti prijeteće, nasilničke, diskriminirajuće, rasističke, klevetničke, maltretirajuće sadržaje, d) se spajao na IRC ili P2P servise, e) bez izričitog dopuštenja vlasnika podataka i računalnog ili mrežnog sustava ispitivao ranjivost sustava, zaobišao sigurnosne mjere, krivotvorio dokaze o izvornosti prometa, nadzirao, mijenjao ili brisao podatke, ili preopteretio računalni ili mrežni sustav, f) nanio ili pokušao nanijeti štetu Davatelju usluga ili trećoj strani, k) počinio ili pokušao počiniti zakonski prekršaj. Korisnik će biti odgovoran za svu štetu koja bi mogla nastati Davatelju usluga ili trećoj strani uslijed kršenja bilo kojeg dijela točke 5.3. Trajanje Ugovor je sklopljen na neodređeno vrijeme i stupa na snagu s datumom potpisivanja obje ugovorne strane. Bilo koja ugovorna strana može otkazati ugovor slanjem pisane obavijesti (email, telefaks, pismo) drugoj ugovornoj strani, uz uvjet da to učini najmanje 7 dana unaprijed. U slučaju otkaza ugovora od strane Davatelja usluga, Davatelj usluga će vratiti Korisniku svaki primljeni iznos od Korisnika za period nakon otkaza ugovora. Nadležnost Na odnose između ugovornih strana koji nisu uređeni ovim ugovorom, primjenjuju se važeći propisi Republike Hrvatske. Eventualne sporove u vezi ugovora ugovorne strane će pokušati riješiti dogovorom, u protivnom je nadležan sud u Zagrebu. Završne odredbe Ugovor čini cjelokupni sporazum između ugovornih strana. Sve izjave, uvjerenja, obećanja i uvjeti koji nisu istaknuti u ugovoru neće biti shvaćeni da na bilo koji način osporavaju, mijenjaju ili utječu na odredbe ugovora. Ugovor zamjenjuje sve dosadašnje usmene, elektroničke ili pisane dogovore između ugovornih strana. Korisnik potvrđuje da ga je Davatelj usluga prije potpisivanja ugovora opskrbio svim korisnim informacijama vezanim za usluge koje pruža. Ugovorne strane potvrđuju da su prije potpisivanja ugovora imale mogućnost savjetovanja s pravnim savjetnikom, i da je svaka odredba ugovora čitljiva i jasna.