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The Quality management system of Havacaran Industrial Technologies Company complies with the requirements of the International Standard ISO 9001 :2008. The purpose of the Quality management system of Havacaran is: To demonstrate the ability to consistently provide products and services that meets customer and applicable regulatory requirements; and To enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. Havacaran has adopted the process approach by developing, implementing and improving the effectiveness of its quality management system, to enhance customer satisfaction by meeting the customers’ requirements. The process-based quality management system emphasises the importance of: • Understanding and meeting requirements; • The need to consider processes in terms of added value; • obtaining results of process performance and effectiveness; and • continual improvement of processes based on objective measurement.
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Certifikat ISO 9001:2008 Početkom listopada 2012. godine, stigla je potvrda ocjene da smo uspješno implementirali sustav upravljanja kvalitetom prema normi ISO 9001:2008 i našu ukupnu djelatnost uskladili sa zahtjevima ove međunarodne norme. Na taj način je Gaj grupa d.o.o. prihvatila način rada kojim osigurava svojim poslovnim partnerima očekivanu kvalitetu usluge. Norma ISO 9001:2008 međunarodno je priznata norma uvedena od Međunarodne organizacije za standardizaciju (ISO) za sustave upravljanja kvalitetom. Uspostava, primjena, certificiranje i stalno poboljšanje sustava upravljanja kvalitetom prema zahtjevima normi iz obitelji ISO 9001 danas se koristi u cijelom svijetu i primjenjuje na sve vrste organizacija bez obzira na njihovu veličinu i vrstu djelatnosti.