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Released in September 2015, the fifth edition of the quality management system standard ISO 9001: 2015 is the latest version of one of ISO’s most commonly accepted standards. [Read more…] Is your customer service up to scratch? – Measure success with ISO 9001:2015 We have always believed that a business stands or falls on the quality of its customer service. That is why we are so proud to say we have helped so many companies achieve success through timely adoption of ISO accreditation, specifically with ISO 9001:2015. [Read more…] Don’t just tick the boxes – ISO 9001:2015 done right WILL help your business For many businesses, the transition to ISO 9001 is one that brings many benefits to their organisation. But, as they are ‘upgrading’ their current standard, the temptation can be to fall in to the trap of thinking that it is a tick box exercise, [Read more…] The importance of UKAS certification when choosing a consultancy service All businesses, no matter how big or small or what industry they operate in, require some form of certification. This is the ultimate mark of quality and professionalism. However, with a lot of types of accreditation to choose from nowadays, it can be difficult to know what you should be looking for. [Read more…] The benefits of International Standards (ISO) Even though you may not realise it, International Standards (ISOs) are everywhere, informing and shaping the products and services we buy, ensuring safety and quality. [Read more…] Customer service – How to get it right every time In today’s fiercely competitive business world it is more important than ever to provide high quality customer service. In a world where customers have high expectations any company or organisation which falls short on this issue will soon find themselves losing customers and gaining a poor reputation. [Read more…]
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Certifikat ISO 9001:2008 Početkom listopada 2012. godine, stigla je potvrda ocjene da smo uspješno implementirali sustav upravljanja kvalitetom prema normi ISO 9001:2008 i našu ukupnu djelatnost uskladili sa zahtjevima ove međunarodne norme. Na taj način je Gaj grupa d.o.o. prihvatila način rada kojim osigurava svojim poslovnim partnerima očekivanu kvalitetu usluge. Norma ISO 9001:2008 međunarodno je priznata norma uvedena od Međunarodne organizacije za standardizaciju (ISO) za sustave upravljanja kvalitetom. Uspostava, primjena, certificiranje i stalno poboljšanje sustava upravljanja kvalitetom prema zahtjevima normi iz obitelji ISO 9001 danas se koristi u cijelom svijetu i primjenjuje na sve vrste organizacija bez obzira na njihovu veličinu i vrstu djelatnosti.