http___galaxy-travel.hr_methods-of-filing-complaints-or-consumer-complaints.xml
http___galaxy-travel.hr_hr_nacin-podnosenja-prigovora-i-potrosackih-prituzbi_2.xml
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In accordance with Article 6 of the Law for Providing Services in Tourism Industry (NN 130/17) and Article 10 of the Consumer Protection Act (NN 41/14, 110/15), we would like to inform our customers that customer complaint on the quality of our services or products may be submitted: • Directly at the Agency • Via mail to the following address: Spinčićeva 2D, 21000 Split, Croatia • Via following fax number: +385 21 571 533 • Via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. The customer is obliged to cooperate with the Agency in good faith to remove the causes of the complaint and to provide all relevant documentation needed for resolving the complaint. When filing the complaint in writing, please provide the following information: • First name and last name of the customer • Customer’s address • Customer’s telephone We guarantee that all personal information provided in the complaint will be archived according to the General Data Protection Regulation and will not be used for any other purposes. The response to your complaint will be provided in writing within 15 days of the receipt of the complaint.
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Sukladno članku 6. Zakona o pružanju usluga u turizmu (NN 130/17) i članku 10. Zakona o zaštiti potrošača (NN br. 41/14., 110/15.), obavještavamo korisnike usluga da prigovor ili potrošačku pritužbu na obavljene usluge mogu ponijeti na sljedeće načine: • neposredno u prostorijama Agencije • putem pošte na adresu Spinčićeva 2D, 21000 Split, Hrvatska • putem telefaxa na broj +385 21 571 533 • putem elektronske pošte na adresu Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite. Korisnik usluge je dužan surađivati s Agencijom u dobroj namjeri da se otklone uzroci prigovora ili pritužbe te dostaviti svu relevantnu dokumentaciju potrebnu za rješavanje istih. U pisanom prigovoru potrebno je navesti: • ime i prezime korisnika usluge • adresu korisnika usluge • telefon korisnika usluge Svi osobni podaci navedeni u prigovoru bit će pohranjeni sukladno Općoj uredbi o zaštiti podataka i neće biti upotrijebljeni u druge svrhe. Odgovor na Vaš prigovor ili potrošačku pritužbu dat ćemo u pisanom obliku najkasnije 15 dana od dana zaprimanja istog.