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Customer service Welcome at our customer service page. Do you have a question? Please first check our frequently asked questions below. Do you have another question? Please contact us: This email address is being protected from spambots. You need JavaScript enabled to view it. Order and delivery How do I place an order? When you are interested in purchasing a product at www.bnrwatersport.com please fill in the form next to the product or send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.. In case you intend to buy more products please write this down. BNR Watersport will reply to your query as soon as possible. Shipment requests will receive a quote for transportation by email. After you have agreed on the offered shipping costs BNR Watersport will send you an invoice by email. It is possible to pay by bank transfer or to pay by iDeal or PayPal. Paypal can charge a fee when you send a payment to a foreign account. What is the amount of shipping costs? The shipping costs depend on the size and weight of the individual product(s) and the delivery address. BNR Watersport has partnerships with different transport companies in order to offer you a favorable rate for shipment. When will I receive the product(s)? An order will be shipped within 7 working days after the payment has been received by BNR Watersport. The delivery time depends on the transport method. As soon as the parcel has been collected you will receive a tracking number by email, or you will be kept updated about the changing status of the transport (for example ‘picked up’/‘in transit’/’delivered’). Where can I track my order? Once your order has been collected at BNR Watersport, you’ll receive a shipping confirmation by email, which will contain the status of your parcel (picked up/in transit/out for delivery/delivered) or you will receive a code to follow your parcel. This depends on the transport company / method. Payment How can I pay? After you have agreed on the offered shipping costs BNR Watersport will send you an invoice by email. It is possible to pay by bank transfer or to pay by iDeal or PayPal. Paypal can charge a fee when you send a payment to a foreign account. Where can I find my invoice? After you have agreed on the offered shipping costs BNR Watersport will send you an invoice (PDF) by email. Returns How do I return my item(s)? If you would like to return a product purchased at BNR Watersport please follow the steps below. - Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.to inform BNR Watersport that you want to return the product. The customer has Please write down the invoice number, the individual product(s) and the reason for return. Don’t forget to write down your International Bank Account Number. - Bring back or ship the product to the following address: BNR Watersport ‘returns’ Torensduin 4 1931 VA Egmond aan Zee The Netherlands - We will process your return within 10 working days after we have received the item(s). - We will process your refund within 14 days after we have received the item(s). Please note that: - According to the general terms and conditions, all return costs (shipping costs) are on behalf of the customer. - If the customer exercises his right of withdrawal (right to return products) he shall report this by email within 14 days after he has received his order. If a customer exceeds the time to report a withdrawal, BNR Watersport is not kept mandatory to accept the return. - After this notification the customer has another 14 days to return the item to BNR Watersport. - The consumer shall return the product as soon as possible but within 14 days counting from the day following the notification. According to the general terms and conditions applicable to the purchase agreement, all return costs (shipping costs) are on behalf of the customer. It is also possible to return the product in person on the address of BNR Watersport. What is the return address? BNR Watersport ‘returns’ Torensduin 4 1931 VA Egmond aan Zee The Netherlands How do I know if you have received my return? You can check your tracking number. How fast is a return processed? Within 10 working days after receiving the returned items, we will process your return. © BNR Watersport 2018
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Služba za korisnike Dobrodošli na našu stranicu za korisničku službu. Imaš li pitanje? U nastavku provjerite često postavljana pitanja. Imate li još jedno pitanje? Molimo kontaktirajte nas: Ova e-mail adresa je zaštićena od spam robota. Ako ste isključili Javascript da bi je vidjeli. order i isporuke Kako da postavim narudžbu? Kada ste zainteresirani za kupnju proizvoda na adresi www.bnrwatersport.com ispunite obrazac pored proizvoda ili pošaljite e-poruku na adresu: Ova e-mail adresa je zaštićena od spam robota. Ako ste isključili Javascript da bi je vidjeli., U slučaju da namjeravate kupiti više proizvoda, molimo da to napišete. BNR Watersport će odgovoriti na Vaš upit što je prije moguće. Zahtjevi pošiljaka dobivaju ponudu za prijevoz putem e-pošte. Nakon što se dogovorite o ponuđenim troškovima prijevoza, BNR Watersport će vam poslati fakturu putem e-pošte. Moguće je platiti bankovnom doznakom ili platiti putem iDeal ili PayPal. Paypal može naplatiti naknadu prilikom slanja uplate na strani račun. Koliko iznosi troškovi dostave? Troškovi dostave ovise o veličini i težini pojedinačnog proizvoda i adresi isporuke. BNR Watersport ima partnerstva s različitim prijevoznim tvrtkama kako bi vam ponudio povoljnu cijenu za otpremu. Kada ću dobiti proizvod (e)? Narudžba će biti isporučena u roku od 7 radnih dana nakon što je BNR Watersport primio uplatu. Vrijeme isporuke ovisi o načinu prijevoza. Čim se sakupi paket, primit ćete broj za praćenje putem e-pošte ili ćete biti ažurirani o promjenjivom stanju transporta (na primjer, "pokupljeno" / "u tranzitu" / "isporučeno"). Gdje mogu pratiti moju narudžbu? Nakon što je narudžba prikupljena na BNR Watersport, primit ćete potvrdu o dostavi putem e-pošte, koja će sadržavati status Vaše parcele (podignut / prijelaz / izlaz za isporuku / isporučen) ili ćete dobiti kôd koji će slijediti vaše parcela. To ovisi o transportnoj tvrtki / metodi. Plaćanje Kako mogu platiti? Nakon što se dogovorite o ponuđenim troškovima prijevoza, BNR Watersport će vam poslati fakturu putem e-pošte. Moguće je platiti bankovnom doznakom ili platiti putem iDeal ili PayPal. Paypal može naplatiti naknadu prilikom slanja uplate na strani račun. Gdje mogu pronaći račun? Nakon što se dogovorite o ponuđenim troškovima prijevoza, BNR Watersport će vam poslati fakturu (PDF) putem e-pošte. Povratak Kako mogu vratiti svoje stavke? Ako želite vratiti proizvod kupljen u BNR Watersport, slijedite niže navedene korake. - Pošaljite e-mail Ova e-mail adresa je zaštićena od spam robota. Ako ste isključili Javascript da bi je vidjeli.obavijestiti BNR Watersport da želite vratiti proizvod. Klijent ima Molimo napišite broj računa, pojedini proizvod (e) i razlog za povratak. Nemojte zaboraviti napisati svoj broj međunarodnog bankovnog računa. - Vratite ili pošaljite proizvod na sljedeću adresu: BNR Watersport 'vraća' Torensduin 4 VA Egmond aan Zee Nizozemska - Obradit ćemo vaš povratak u roku od 10 radnih dana nakon što primimo stavku. - Obradit ćemo vaš povrat sredstava u roku od 14 dana nakon što primimo stavku. Imajte na umu da: - U skladu s općim uvjetima, svi povratni troškovi (troškovi prijevoza) su u ime kupca. - Ako korisnik vrši svoje pravo povlačenja (pravo na povrat proizvoda), mora to prijaviti putem elektronske pošte u roku od 14 dana nakon što mu je zaprimio njegovu narudžbu. Ako klijent premašuje rok za prijavu povlačenja, BNR Watersport nije obvezan prihvatiti povrat. - Nakon ove obavijesti kupac ima još 14 dana da vrati stavku u BNR Watersport. - Korisnik je dužan vratiti proizvod što je prije moguće, ali u roku od 14 dana računajući od dana nakon obavijesti. Prema općim uvjetima i odredbama koje se primjenjuju na ugovor o kupnji, svi povratni troškovi (troškovi prijevoza) su u ime kupca. Također je moguće vratiti proizvod osobno na adresu BNR Watersport. Koja je adresa za povratak? BNR Watersport 'vraća' Torensduin 4 VA Egmond aan Zee Nizozemska Kako mogu znati jeste li primili moj povratak? Možete provjeriti svoj broj za praćenje. Koliko se brzo obrađuje povratak? U roku od 10 radnih dana nakon primitka vraćene stavke obradit ćemo vaš povratak. © BNR Watersport 2018