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Terms & Conditions These General terms and conditions settle the relations between the Sellers and Users (clients) using the electronic shop Bfashion.com for purchasing of goods. By clicking an object, picture, link (apart from the one to the General terms and conditions) or a button placed on the Bfashion.com website it is considered you accept or agree with the General terms and conditions as specified below. The present General terms and conditions are compliant with the requirements of the Consumers protection act (CPA), as well as with the other normative acts. DEFINITIONS “SELLER” is a trader selling their goods via the electronic shop Bfashion.com. The seller is the person with whom the Consumer concludes a remote sale contract of a specific good (article) in the electronic shop. “CONSUMER” is a capable person who agreed to the present General terms and conditions in relation to the requesting and purchasing the goods offered via the electronic shop. “ELECTRONIC SHOP” is the internet site Bfashion.com, serving as a virtual platform for offering goods for sale and reaching an agreement between a SELLER and a CONSUMER for sale and purchase of a specific good (article). “Market Media Ltd” is the commercial company, creating and supporting the electronic shop, allowing SELLERS to offer and sell goods in the shop and defining the present General terms and conditions under which the goods are sold. Market Media Ltd is fully entitled to unilaterally change the content of the Internet site, as well as the means of accessing it. “ORDER” is the purchase request made by a Consumer for one or more specific goods (products) via the electronic shop. The order may have an “approved” status, when it is finally confirmed via email or phone by the Consumer. The order may have a “not confirmed” status, when it has been received by the online shop, but has not been finally confirmed. “SALE CONTRACT” is the remotely concluded contract via the present electronic shop for purchase and sale of a good between the Seller and the Consumer. “COURIER” is a trader who physically delivers the purchased good to an address specified by the Consumer and who operates under the requirements of the Post services act. “BROCHURE/NOTICE” are electronic information messages related to the goods sold in the electronic shop from time to time, which may be published on the Internet site or may be sent via email to the Consumer. CONDITIONS OF USE OF THE ELECTRONIC SHOP Viewing the electronic shop Bfashion.com is absolutely free and accessible from around the world. A registration with a password and email or name of receiver, email, phone number and delivery address is needed for shopping from the electronic shop Bfashion.com. Registration is entirely free and is performed by filling out the registration form. A registered client has the opportunity to use all services of the shop. The user shall give an email and password, personal date and delivery addresses. Market Media Ltd is a registered personal data administrator by the meaning of the Personal data protection act (PDPA) and is entitled to collect, process and use personal data of its Consumers in relation to the needs of the electronic shop, in the same time being obliged to keep these personal data secret, to not use them for other purposes nor to provide them to third parties except for the Sellers in the shop. In the electronic shop Bfashion.com each good has a specified price, basic characteristics and additional information with the purpose of assisted an informed choice for the product purchase. In addition to that each page of a presented good gives the Consumers of Bfashion.com the opportunity to give reviews and ratings related to the specific good. All prices shown on the website are in GBP with VAT included. On the right side of the page there is the “Buy” button. Clicking on this button saves the chosen product in the virtual “shopping basket” of the Consumer. The contents of the basket are stored for 15 minutes while the Consumer decides on proceeding with purchasing the goods. The Consumer can view the contents of the basket, to add new products or remove the ones they do not want. GOODS ORDER In order to make an order from the electronic shop, the Consumer has to give: Their valid email address; True address for delivery of the good and for invoicing; Correct contact data – name, family name and phone number. The order is activated, i.e. it is requested from the electronic shop by clicking the button “Confirm”, which appears when at least one product has been chosen by the “Buy” button. When an order is made, the Consumer receives an order confirmation to the email address and mobile phone they specified, including the order number and the date and time when the order was made. In case the good ordered (a specific model) is not available, the consultant notifies the Consumer. If the Consumer does not agree the order to be changed with another good (analogical model), the order can be cancelled. Orders in the electronic shop Bfashion.com are accepted 24 hours a day, 7 days a week. The working hours of the consultants of online shop Bfashion.com are from Monday to Friday, from 8:00 till 17:00. All orders placed earlier than 16:30 are processed and sent the same day. All orders placed later than 16:30 are usually processed the next business day. Orders received without specific data of the purchaser (the Consumer) or missing data are cancelled as impossible to fulfil. Such orders receive a “CANCELLED” status. The Consumer can withdraw an order they made without the necessity to point out the reason for the withdrawal. A withdrawal can be made by phone or via an electronic mail (email) to the email address shown on the website: uk@bfashion.com. In order for the withdrawal to be valid, the Consumer has to provide: name and family name with which they registered on the website, username in the Bfashion.com website, order price as well as the number of the order placed. DELIVERY OF ORDERED GOODS After an order from a Consumer is placed on Bfashion.com, the automated system of the electronic shop notifies the Consumer with an email and an SMS for successfully received order. Delivery is performed only for successfully received orders. When the ordered good is packed, the Consumer is notified with an SMS that the good is given to a courier for transportation to the related address. Delivery of ordered goods is not performed on Sundays or on national holidays. Normal delivery – in terms of 15 (fifteen) business days from the moment of order confirmation. Sellers in the electronic shop use the courier company General Logistics Systems for delivery of ordered goods. Delivery is performed to an address specifically noted by the Consumer (regardless if being a residential or office one) or to a General Logistics Systems office in the relative town. Delivery prices are described on the page of each product in the column “Delivery and payment”. Each shipment is insured with the insurance being on the account of the Seller. If the Consumer does not provide access and conditions for handing the good on the specified address in the specified time or does not visit the relative General Logistics Systems office to receive the good on time, if that is the option they chose, the Seller is redeemed from the obligation to fulfil the requested delivery. PAYMENT Payment of the ordered goods can be done in three ways, separately or by combining some of the methods, as the amount to be paid does not vary and no additional charges for processing the payment are added, regardless of the payment method chosen. By COD – payment in cash to the courier at the time of the delivery; By credit or debit card; By making use of your virtual wallet sum. The amount the consumer has to pay for each good is the price indicated in the online shop at the time of placing the order. The price of each good can vary dynamically. GIFT VOUCHER. VIRTUAL WALLET Each registered user has a virtual wallet created automatically by the online shop’s owner – Market Media LTD. The user can check his virtual wallet’s status and the transactions in it at any time. The virtual wallet is funded with a virtual sum, which can be used for payment of goods in the online shop. In the virtual wallet a sum can be accumulated by: Purchasing goods through the user profile. A sum is accumulated for purchasing goods which value for the virtual wallet is stated; Purchasing goods by other registered in the online shop users when the purchase is a result of the recommendation of the user whose wallet is being funded. Entering a gift voucher code. Each registered user can buy a virtual gift voucher which can be funded through the virtual wallet. The gift voucher has a predetermined value and can be used in the online shop of Market Media LTD only. The gift voucher has a unique code which has to be introduced when funding the virtual wallet in order to be used successfully. The website’s owner maintains a history of each user’s virtual wallet, visible in his profile. The gift voucher is a virtual one and is sent to the user at his registered email address or another email address given and confirmed by him. The virtual gift voucher is paid by credit or debit card when purchasing it, i.e. before it is sent to him by email. Market Media LTD does not accept responsibility for mistaken or different from the wanted one email address to which the voucher is to be sent. In case of an error committed by the user when giving his email address, the user can ask for reissuing of the voucher by giving another email address to which the new one can be sent. In this case the website’s owner annuls the voucher purchased by the client and issues a new one, only when the voucher issued first has not been redeemed yet. The gift voucher can be redeemed by a user different from the one who has purchased it. When a good has been purchased from the shop by using the virtual wallet, at its return and reimbursement, when the user has the right to it, the exact amount spent for purchasing the good is recovered as a sum in the virtual wallet. If a part of the cost has been paid by COD or a bank card, this amount is recovered in accordance with the general terms. The virtual wallet sum can only be used for orders in the online shop. There is no cash alternative to the virtual wallet sum. The terms for contract withdrawal (section 7) are not applied to the contract for purchasing a gift voucher if the voucher has already been redeemed. In this case one can withdraw from the contract for purchasing a good (clothing, shoes, hat or another type of good), but when withdrawing from the contract the amount is recovered as virtual wallet sum in the wallet of the user who has redeemed the voucher, and not the one who has purchased the gift voucher. The same rule applies to claiming rights – the user who has redeemed the voucher has the rights to exchange or reimbursement. The virtual wallet sum is annulled if the user has not made use of it in three consecutive years. RECESSION FROM THE CONTRACT. CLAIMS The Consumer is entitled to claims or returns of goods purchased from the electronic shop within a month from receiving of the good. A recession from the contract can be performed before the courier upon good delivery if the good was delivered after the deadline for reasons that are out of the Consumer and are not due to force majeure. In the case of recession from the contract, the Consumer is obliged to return the purchased good in undamaged commercial look and with preserved label. In the case of recession from the contract, if the Consumer has paid for the good, the paid amount is fully refunded to a bank account specified by them in terms of 30 (thirty) days from exercising via email of the right of contract recession. Amounts shall not be refunded until the Consumer has returned the good. If the good has not been returned in the deadline as per the first sentence, the contract recession shall not produce any action. The right of contract recession in the cases when the good has been paid cannot be exercised for bathing suits, underwear, jewellery or watches. A claim is made when the good purchased does not conform with the agreed between the parties to the sale contract. The unconformity with the agreed between the parties can be shown in: - production defects of the good; - found misses of parts of the good; - unconformity with the announced size; - transport damage on the good. Claims may be placed in front of the respective Seller via Market Media Ltd on the email uk@bfashion.com and in the same time the Consumer has to return the good in two-month term. In case of a claim, the Consumer may choose a replacement of the specific article for the same without defects or another in a different size or colour, or a return of the good for refunding of the amount paid. A consultant of the electronic shop may offer the change of the article to be performed with a different article with equalling the prices – either the Consumer pays additionally if the other article is more expensive, or the difference between the changed and the new article is refunded to the Consumer if the price of the new article is lower than the price paid by the Consumer. Return of the good in case of a claim in the cases different than a factory defect or transport damages is performed under the following conditions: - Preserved good commercial look (the good is not torn apart, scratched, worn, washed or ironed). - No damages due to improper use are present. - Preserved original packaging and label. A return of a good in case of contract recession or claim can be performed in the way and to the address shown on the goods receipt with which the Consumer received the order. In case of goods exchange, the transport expenses are on the account of the Consumer in both directions, except if the exchange was necessary due to the electronic shop or the Seller. In case the client wishes to change or return a product this can be done only using courier company General Logistics Systems. CONDITIONS FOR INFORMATION COPYING All the information published on the Bfashion.com site is property of Market Media Ltd including articles pictures and descriptions. The electronic shop gives owners of other websites and Consumers the right to publish links to Bfashion.com online shop. Copying of texts from Bfashion.com and placing them on other websites and online shops is prohibited without the written consent of Market Media Ltd or without quoting the source placing the following text: “Source: lady clothing online shop Bfashion.com”, where “lady clothing online shop Bfashion.com” shall be a link to http://Bfashion.com. RESPONSIBILITY The respective Seller of the good bears the responsibility for defects of the good, for execution of remote sale contract as well as for refunding of amounts paid. He is obliged to present information on paper copy together with the good assisting the Consumer for exercising of their rights. Market Media Ltd bears no direct responsibility for the execution of remote sale contract, except if there are such agreements with the respective Seller or when return of good or refund of amounts is concerned. Market Media Ltd bear no responsibility whatsoever in front of third persons if such a person considers information published on the electronic shop as infringing copyright or other intellectual property rights. BROCHURES AND NOTICES When a Consumer registers on the electronic shop by creating a profile on the internet page, accepting the General terms and conditions, they agree to receive brochures and/or notifications from Market Media Ltd on their email and their mobile phone, as well as messages concerning orders of goods and confirmations of data changes. The Consumer may decline receiving brochures and/or notices on their email and their mobile phone at any time: Via using the specially prepared internet link contained in any brochure and/or notification – the button “Unsubscribe”. Via connecting with Market Media Ltd to the specified email uk@bfashion.com with explicit request for non-receiving of brochures and/or notifications. If, after a declining of receiving of brochures and/or notifications the Consumer places an order, it is deemed he again approved receiving brochures and/or notifications. Market Media Ltd reserves the right to choose who to sell brochures and/or notifications to, as well as to remove from its database a Consumer who gave their consent for receiving brochures and/or notifications. Market Media Ltd includes in the brochures and/or notifications only publicity information related to goods sold in the shop. FEEDBACK Every Consumer may send feedback to Market Media Ltd in order to place questions, make suggestions or receive information. Apart from the email addresses specified, this can be performed on the following telephone No.:0044203608934300442036089343 Market Media Ltd is the internet site administrator and therefore – on the reviews and discussions field and performing this function it can remove any obscene or insulting qualifications contradiction. The present General terms & conditions have been accepted by the owner of Market Media LTD and their last change was made on 23rd January 2014.
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Opći uvjeti Ovi uvjeti određuju odnos između proizvođača i korisnika (Kupca) koji koristi e-trgovinu bfashion.com za kupovinu robe. Klikanje na objekt, sliku, link (koji nije među navedenima u Općim uvjetima) ili gumb koji se nalazi na web site-u:bfashion.com se smatra se prihvaćanjem dolje navedenih Općih uvjeta. Ovi uvjeti su u skladu sa Zakonom o zaštiti potrošača (ZZP) kao i drugim zakonskim aktima koji su na snazi u Republici Hrvatskoj. Definicije “Prodavatelj” je trgovac koji prodaje svoje proizvode putem online trgovine bfashion.com. Prodavatelj je osoba s kojom potrošač sklapa ugovor iz daleka o prodaji određenog proizvoda (artikla) u e-trgovini. “Potrošač” je osoba, koja prihvaća Opće uvjete koji se odnose na naručivanje i kupnju predloženih proizvoda putem e-trgovine. “Elektronska trgovina” je internetska stranica Bfashion koja služi kao virtualna platforma za ponudu robe te za prodaju i za suglasnost između Prodavatelja i Potrošača o kupoprodaji robe. "Market Media" je trgovačko društvo, EIK: 202341486, sa sjedištem u Sofiji, bul. Carigradsko šose No. Č135, kat 1, koje organizira i podržava elektronsku trgovinu, dopušta Prodavatelju predlagati i prodavati robe putem e- trgovne, te određivati trenutačne Opće uvjete na osnovu kojih će se prodavati proizvodi. “Market Media” d.o. o. ima puna prava jednostrano mijenjati sadržaj web stranice, te načine pristupa elektronskoj trgovini. “ Narudžba“ je zahtjev od strane Potrošača za kupnju jednog ili više određenih proizvoda (artikla) putem e- trgovine. Narudžba može steći status "Odobrena" kada je potpuno potvrđena e-mailom ili telefonom od strane Potrošača. Narudžba može imati i status“Nepotvrđena“, kada je zaprimljena od strane “Market Media” d.o.o. preko e-maila, ali nije konačno potvrđena. “Ugovor o prodaji” je zaključen u udaljenosti e-trgovine ugovor između Prodavatelja i Potrošača o kupoprodaji kontrene robe (artikla). “Dostavljač” je trgovac, koji fizički isporučuje kupljenu robu na navedenu od Potrošača adresu i djeluje sukladno Zakonu o poštanskim uslugama. “Brošura/Izvještaj” su elektoničke informacijske poruke, koje se odnose na prodaju robe u e- trgovini u određenom vremenskom periodu. Oni mogu biti objavljeni na web stranici, a mogu se poslati i na elektronsku poštu Potrošača. Uvjeti korištenja e-trgovine Pregled e-trgovine BF je potpuno slobodan i dostupan iz svih dijelova svijeta. Da biste mogli obaviti kupovinu putem e-trgovine BF potrebna je registracija s lozinkom i elektronska pošta (e-mail), ili ime primatelja, e-mail, telefon i adresa isporuke. Registracija je potpuno besplatna, potrebno je jedino ispuniti obrazac za registraciju. Registrirani korisnik ima mogućnost koristiti sve usluge u trgovini. Korisnik/Kupac treba navesti e-mail adresu, osobne podatke i adresu isporuke. "Market Media” je registriran administrator osobnih podataka sukladno Zakonu o zaštiti osobnih podataka (ZZOP), te ima pravo prikupljati, obrađivati i koristiti osobne podatke svojih korisnika isključivo za potrebe e-trgovine. Istodobno ima obvezu štititi takve povjerljive osobne podatke, te nema pravo koristiti podatke za druge namjene, niti prosljeđivati ih trećim osobama, osim Prodavateljima trgovine. U e-trgovini Bfashion za svaku robu je ukazana cijena, osnovne karakteristike proizvoda i dodatne informacije, čiji je osnovni cilj pomoći korisniku napraviti informiran izbor u kupnji. Isto tako, na svakoj stranici s ponuđenim proizvodom BF, Korisnici imaju mogućnost dodati svoje komentare i ocjene o njemu. Sve cijene navedene na Internet stranici uključuju PDV. S desne strane stranice stoji gumb “Kupite”. Klik na ovaj gumb pohranjuje izabrani proizvod u virtualnu “košaricu” Korisnika. Sadržaj košarice se čuva približno 15 minuta dok se Korisnik odluči za kupnju proizvoda. Korisnik može pregledati sadržaj košarice, te dodati novi proizvod ili izbrisati onaj koji neće kupiti. Naručivanje robe Da biste mogli naručivati proizvode preko naše e-trgovine potrebno je navesti: 3.1.1. ispravnu e-mail adresu 3.1.2. ispravno popunjenu adresu za dostavu robe i fakturiranje 3.1.3. ispravno popunjene detalje za kontakt: ime i prezime, telefon Narudžba se aktivira, t.j. šalje se se zahtjev e-trgovini putem klikanja na gumb „Potvrdite“, koji se pojavljuje odmah nakon dodavanja bar jednog proizvoda preko gumba “Kupite". Čim je narudžba završena, Korisnik dobiva potvrdu o svojoj narudžbi na e-mail i telefon koji je naveo. U potvrdi su sadržani broj narudžbe, datum i vrijeme u kojem je napravljena narudžba. U slučaju da naručena roba (konkretni model) nije na zalihi, naš konzultant je zadužen odmah obavijestiti Korisnika. Ako Korisnik ne želi kupiti drugi proizvod (sličan model), narudžba se može anulirati. Narudžbe u e-trgovini Bfashion primaju se 24 sata na dan, 7 dana u tjednu. Radno vrijeme telefonskih operatera e- trgovine Bfashion je svakog radnog dana od ponedjeljka do petka od 09.00 do 17.00 sati. Korisnička podrška vezana za proizvode može se izvršiti bilo kad. Sve narudžbe napravljene do 16.30 sati obrađuju se istog dana. Sve narudžbe napravljene poslije 16.30 sati obično se obrađuju sljedećeg radnog dana. Narudžbe koje su napravljene bez osobnih podataka kupca (Korisnika) ili s nepotpunim podacima, ne mogu se obraditi te se moraju anulirati.Takve narudžbe dobivaju status - “Odbačeno”. Korisnik može odbiti narudžbu, a da pritom nije neophodno da navodi bilo kakav razlog. Narudžba se može odbiti putem telefona ili e-maila na email koji je naveden na internet stranici… Da bi uspješno odbio narudžbu Korisnik mora navesti: ime i prezime s kojima je registriran na stranici, te korisničko ime, cijenu narudžbe, kao i broj narudžbe. Dostava naručenih proizvoda Nakon što u e-trgovini Bfashion zaprimimo narudžbu od Korisnika, naš sustav će automatski poslati povratni e-mail i SMS poruku s potvrdom o uspješno obavljenoj narudžbi. Dostava je moguća jedino za uspješno zaprimljene narudžbe. Nakon pakiranja naručene robe korisnik će biti obaviješten putem SMS poruke da je roba proslijeđena dostavljaču i bit će isporučena na ukazanu adresu dostave. Nedjeljom i praznicima naručene robe se ne isporučuju. Obična dostava – u roku do 4 (četiri) radna dana od trenutka naručivanja. Prodavatelji e-trgovine koristi za dostavu usluge tvrtke: GLS, vrijeme dostave: 9.00-17.00. Narudžba se isporučuje na navedenu adresu primatelja (neovisno da li se radi o kućnoj ili službenoj adresi). Cijena dostave navedena je na stranici pored svakog proizvoda u polju:” Dostava i plaćanje” Svaka pošiljka je osigurana, pri čemu je osiguranje na račun Prodavatelja. U slučaju da Korisnik ne može osigurati dostup i uvjete za prihvat naručene robe na navedenoj adresi u roku navedenom u potvrdi, ili ne dođe na adresu kurirske tvrtke da bi u odgovarajućem roku zaprimio svoju narudžbu (ukoliko je izabrana ta opcija), Prodavatelj se oslobađa obveze isporučiti robu. Plaćanje Plaćanje naručene robe može se izvršiti na tri zasebna načina ili u kombinaciji jednim s drugim načinom. Bez obzira na odabrani način plaćanja, iznos za plaćanje se ne mijenja i ne zaračunamo pristojbine za obradu plaćanja. Pouzećem- plaćanje kuriru gotovinom prilikom isporuke; S kreditnom ili debitnom karticom; Plaćanje od zalihe u virtualnom portfelju/ Plaćanje od ukupnog iznosa virtualnog portfejla Za svaki naručeni proizvod, potrošač mora platiti cijenu koja je objavljena u online trgovini u trenutku narudžbe. Cijena svakog proizvoda može se dinamički mijenjati . Poklon vaučer. Virtualni portfelj Svaki registrirani korisnik ima virtualni portfelj koji je automatski generiran od strane vlasnika web trgovine - "Market Media" d.o.o. Korisnik može provjeriti u bilo kojem trenutku stanje svog virtualnog portfelja i kretanja u njemu. Virtualni portfelj je učitan s virtualnim novcem, koji se može iskoristiti za kupnju robe iz web trgovine. U virtualnom portfelju novac se akumulira u sljedećim slučajevima: 6.2.1. kupnja robe preko korisničkog profila odgovarajućeg kotisnika. Novac se akumulira za kupnju robe, za koju je objavljena vrijednost učitavanja virtualnog portfelja; 6.2.2. kupnja robe od drugih korisnika koji su registrirani u online trgovini, kada kupnja je rezultat preporuke u webtrgovini od strane korisnika čiji novčanik se puni. 6.2.3. unos šifre za poklon vaučer Svaki registrirani korisnik može kupiti virtualni poklon vaučer čija se vrijednost unosi u virtualni portfelj. Poklon vaučer ima određene vrijednosti i može se koristiti samo u web trgovini "Market Media" d.o.o. Poklon vaučer sadrži jedinstvenu šifru koja mora biti upisana za punjenje virtualnog portfejla kako bi se mogao uspješno koristi. Vlasnik web trgovine održava povijest virtualnog portfelja svakog korisnika, što je vidljivo u njegovom profilu. Poklon vaučer je virtualan i daje se korisniku preko emaila na koji je registriran ili na drugi dodatno upisan i potvrđen e-mail. Virtualni poklon vaučer se plaća kreditnom ili debitnom karticom tijekom kupnje, odnosno prije slanja e-maila. "Market Media" d.o.o ne snosi odgovornost za upisivanje pogrešnog/različitog e-mail-a pomoću kojeg se prenosi vaučer. U slučaju pogreške od strane korisnika kod upisivanja e-mail-a, korisnik može zatražiti ponovno izdavanje vaučera. U ovom slučaju vlasnik web trgovine može poništiti i ponovno izdati vaučer samo ako najprije izdati vaučer nije korišten. Poklon vaučer se može koristiti od strane korisnika, različitog od korisnika koji ga je kupio. Kada je proizvod kupljen iz trgovine preko virtualnog portfelja, kod povrata robe i zahtjeva za povrat iznosa, kada korisnik ima na to pravo, iznos koji će biti vraćen kao vrijednost u virtualnom portfejlu je u visini koja ste koristili za kupnju. Ako ste doplatili gotovinom ili karticom, povrat iznosa koji ste doplatili regulisan je općim postupkom. Stanje u virtualnom portfelju može se koristiti samo za kupnju u web trgovini. Korisnik ne može zatraziti povrat novca u gotovini u vrijednosti virtualnog portfelja. Pravila za raskid ugovora (točka 7) ne primjenjuju se na ugovore za kupnju poklon vaučera, ako ste vaučer iskoristili. U ovom slučaju može se odustati od kupnje robe (odjeća, cipele, kapa ili neki drugi proizvod) ali kod raskida ugovora novac će biti vraćen kao vrijednost u virtualnom portfelju korisnika koji je koristio vaučer, a ne korisnika koji je kupio poklon vaučer. Isto pravilo vrijedi i u slučaju reklamacije- prava za zamjenu robe ili povrat sredstava ima korisnik, koji je iskoristio vaučer iz svog virtualnog portfejla. Iznos u virtualnom portfelju se nulira ako korisnik nije ga koristitio tjekom 3 godine. Raskid ugovora. Reklamacija za proizvode. Korisnik je u pravu potužiti se ili vratiti dobijenu robu putem e-trgovine u roku od jednog mjeseca od primanja robe. Raskid ugovora se može napraviti i pred kurirom, za vrijeme isporuke narudžbe, ukoliko je roba isporučena nakon isteka roka iz razloga koji nisu krivica Korisnika i nisu rezultat više sile. Prilikom raskida ugovora Korisnik je zadužen vratiti kupljeni proizvod u neporemećenom stanju i originalnoj ambalaži sa očuvanom naljepnicom. Prilikom raskida ugovora, ako je Potrošač već uplatio proizvod, bit će mu vraćen cijeli plaćeni iznos uplatom na navedeni bankarski račun u roku od 15 dana računato od dana pošiljanja e-maila o raskidu ugovora. Uplaćeni iznosi se neće nadoknaditi dok Potrošač ne vrati kupljeni proizvod. Ukoliko proizvod ne bude vraćen u gore navedenom roku, raskid ugovora neće biti razlog za povrat kupljenog proizvoda. Ugovor se ne može raskinuti u slučajevima kada je roba plaćena jedino kada je riječ o satovima, kupaćim kostimima, rublju, nakitima Reklamacija se može napraviti kada kupljena roba ne odgovara uvjetima ugovora o prodaji između dvije strane. Nesukladnost se može izražavati u: - greške proizvodnje - utvrđenog manjka dijelova proizvoda - nesukladnost s navedenom veličinom - oštećenje robe za vrijeme prijevoza Reklamacija Podavatelju se može izvršiti preko tvrtke “Market Media” na navedenoj e-mail adresi: , pri tom Potrošač treba istodobno vratiti robu u roku od jednog mjeseca. Prilikom reklamacije korisnik može izabrati zamjenu konkretnog artikla za isti bez defekata, ili druge veličine, druge boje, ili vratiti robu uz povrat uplaćenog iznosa. Konzultant elektronske trgovine može ponuditi i zamjenu artikla za potpuno novi artikl uz izjednačenje cijena (korisnik može doplatiti, ukoliko je cijena ponuđenog zamjenskog artikla veća, ili konzultant može ponuditi dva artikla za istu cijenu, ili Korisnik dobiva razliku između artikla za povrat i novoga artikla, ukoliko je cijena novoga artikla niža od cijene koju je Korisnik već platio. Povrat robe, u slučaju reklamacije, u slučajevima kada problem nije zbog tvorničke greške ili oštećenja za vrijeme prijevoza, obavlja se pod sljedećim uvjetima: - Očuvan je dobar komercijalni izgled (roba nije poderana, načrčkana, nošena, prana, peglana). - Oštećenja zbog nepravilnog korištenja/nošenja nisu vidljiva. - Očuvana je originalna ambalaža s naljepnicom. Povrat robe, u slučaju raskida ugovora ili u slučaju reklamacije, možete obaviti na način naveden na računu, te na adresu Prodavatelja koja je ukazana na računu. Prilikom zamjene robe troškovi prijevoza su na račun Potrošača u oba smjera, osim ako zamjena nije zbog krivice e-trgovine ili Prodavatelja. U slučaju da Potrošač želi zamijeniti ili vratiti proizvod, ova usluga se može obaviti jedino preko kurirske tvrtke GLS. U slučaju da u mjestu boravka Potrošača ne postoji ovlašten ured kurirske tvrtke GLS, molimo kontaktirajte Prodavatelja na telefon: .... radi usklađivanja detalja oko povrata robe Uvjeti za kopiranje informacija Sve informacije objavljene na internet stranici Bfashion isključivo su vlasništvo tvrtke “Market Media”, uključujući fotografije i opise artikala. Naša e-trgovina ovlašćuje vlasnicima drugih Internet stranica i korisnicima objavljivati linkove online trgovine Bfashion. Zabranjuje se kopiranje tekstova Bfashion, te njihovo objavljivanje na drugim web stranicama i online trgovinama bez pismene suglasnosti tvrtke “Market Media”, ili uz navođenje izvora te objavljivanje sljedećeg teksta: “ Izvor: ” e-trgovina ženske odjeće Bfashion, slijedi link prema: ..., ili „e-trgovina ženske odjeće Bfashion“ slijedi link prema trgovini. Odgovornost Odgovornost, za manjkavosti na proizvodima, za ispunjenje ugovora o daljinskoj prodaji, kao i vraćanje plaćenog iznosa, nosi Prodavatelj robe. On je zadužen poslati Kupcu zajedno s robom informaciju na papiru, kako bi on znao kakva su njegova prava."Market Media“ ne preuzima bilo kakvu odgovornost za ispunjenje ugovora o daljinskoj prodaji, osim u slučajevima kada postoji dodatni dogovor sa odgovarajućim Prodavateljem, ili po pitanjima povrata roba i povraćaja uplaćenih iznosa. „Market Media“ ne snosi bilo kakvu odgovornost prema trećim osobama, ako takve osobe smatraju da objavljene na stranici Bfashion –a informacije krše autorska prava ili druga prava intelektualne svojine trećih osoba Brošure i e-vijesti (e-Novine) Kada se Potrošač registrira u e-trgovini, kreira profil na internet stranici, prihvati Opće uvjete, on se slaže i dobivati e-biltena od tvrtke “Market Media” na svojoj email adresi i mobilnom telefonu, kao i SMS poruka u vezi narudžbe proizvoda i potvrđivanju promjena svojih podataka. Korisnik u bilo koje vrijeme može se odjaviti od primanja e-biltena i / ili obavještenja na svojem e-mailu i imobilnom telefonu: Preko naročite internet veze za odjavu koja se sadrži u svakom e-biltenu. Kontaktiranjem tvrtke „Market Media“ na navedeni e-mail sa zahtjevom za odjavu. Ako se potrošač već odjavio od primanja elektronskog biltena, te napravi narudžbu preko naše e-trgovine, Market Media će to smatrati suglasnošću s primanjem brošura i / ili obavijesti. „Market Media“ zadržava pravo izabrati komu poslati e-vijesti/ obavijesti , kao i izbaciti nekog potrošača iz baze podataka. „Market Media“ će uključivati u brošuru/e-bilten samo reklamne informacije o prodaji robe putem e-trgovine. Povratna veza 11.1.Svaki potrošač može kontaktirati tvrtku „Market Media“ da bi postavljao pitanja, davao prijedloge i primao informacije. Osim na navedenu e-mail adresu, s nama možete stupiti u kontakt na slijedeći telefon:… „Market Media“, je administrator internet stranice, te sukladno tome iz polja za komentare i rasprave može ukloniti sve neprikladne i uvredljive komentare. Ovi Opći uvjeti su odobreni od strane direktora "Market Media" d.o.o i poslednja promjena je izvršena 23.01.2014.