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Yagora As of May 2021 Table of contents Identity and contact details of the data controller Contact details of the data protection officer III. General information on data processing Rights of the data subject Provision of website and creation of log files Use of cookies VII. Newsletter VIII. Contact form Corporate web profiles on social networks Use of corporate profiles in professionally oriented networks Hosting XII. Geotargeting XIII: Affiliate programs XIV. Usage of Plugins Integration of plugins via external service providers Identity and contact details of the data controller The data controller responsible in accordance with the purposes of the General Data Protection Regulation (GDPR) of the European Union and other data protection regulations is: Yagora GmbH Dornhofstr. 63263 Neu-Isenburg Germany info@yagora.com www.yagora.com Contact details of the data protection officer The designated data protection officer is: DataCo GmbH Dachauer Str. 80335 Munich Germany www.dataguard.de III. General information on data processing In general, we only process the personal data of our users to the extent necessary to provide a functioning website with our content and services. The regular processing of personal data only takes place with the consent of the user. Exceptions include cases where prior consent cannot be technically obtained and where the processing of the data is permitted by law. Legal basis for data processing Where consent is appropriate for processing personal data, Art. 6 (1) (1) (a) GDPR serves as the legal basis to obtain the consent of the data subject for the processing of their data. As for the processing of personal data required for the performance of a contract of which the data subject is party, Art. 6 (1) (1) (b) GDPR serves as the legal basis. This also applies to processing operations required to carry out pre-contractual activities. When it is necessary to process personal data in order to fulfil a legal obligation to which our company is subject, Art. 6 (1) (1) (c) GDPR serves as the legal basis. If vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) (1) (d) GDPR serves as the legal basis. If the processing of data is necessary to safeguard the legitimate interests of our company or that of a third party, and the fundamental rights and freedoms of the data subject do not outweigh the interest of the former, Art. 6 (1) (1) (f) GDPR will serve as the legal basis for the processing of data. Data removal and storage duration The personal data of the data subject will be erased or restricted as soon as the purpose of its storage has been accomplished. Additional storage may occur if this is provided for by the European or national legislator within the EU regulations, law, or other relevant regulations to which the data controller is subject. Restriction or erasure of the data also takes place when the storage period stipulated by the aforementioned standards expires, unless there is a need to prolong the storage of the data for the purpose of concluding or fulfiling the respective contract. Rights of the data subject When your personal data is processed, you are a data subject within the meaning of the GDPR and have the following rights: You may request the data controller to confirm whether your personal data is processed by them. If such processing occurs, you can request the following information from the data controller: You have the right to request information on whether your personal data will be transmitted to a third country or an international organization. In this context, you can then request for the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer. Right to rectification You have a right to rectification and/or modification of the data, if your processed personal data is incorrect or incomplete. The data controller must correct the data without delay. Right to the restriction of processing You may request the restriction of the processing of your personal data under the following conditions: If the processing of personal data concerning you has been restricted, this data may – with the exception of data storage – only be used with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State. If the processing has been restricted according to the aforementioned conditions, you will be informed by the data controller before the restriction is lifted. Right to erasure a) Obligation to erase If you request from the data controller to delete your personal data without undue delay, they are required to do so immediately if one of the following applies: b) Information to third parties If the data controller has made your personal data public and must delete the data pursuant to Art. 17 (1) GDPR, they shall take appropriate measures, including technical means, to inform data processors who process the personal data, that a request has been made to delete all links to such personal data or copies or replications of the personal data, taking into account available technology and implementation costs to execute the process. c) Exceptions The right to deletion does not exist if the processing is necessary Right to information If you have the right of rectification, erasure or restriction of processing over the data controller, they are obliged to notify all recipients to whom your personal data have been disclosed of the correction or erasure of the data or restriction of processing, unless this proves to be impossible or involves a disproportionate effort. You reserve the right to be informed about the recipients of your data by the data controller. Right to data portability You have the right to receive your personal data given to the data controller in a structured and machine-readable format. In addition, you have the right to transfer this data to another person without hindrance by the data controller who was initially given the data, if: In exercising this right, you also have the right to transmit your personal data directly from one person to another, insofar as this is technically feasible. Freedoms and rights of other persons shall not be affected. The right to data portability does not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority delegated to the data controller. Right to object For reasons that arise from your particular situation, you have, at any time, the right to object to the processing of your personal data pursuant to Art. 6 (1) (1) (e) or 6 (1) (1) (f) GDPR; this also applies to profiling based on these provisions. The data controller will no longer process the personal data concerning you unless he can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of enforcing, exercising or defending legal claims. If the personal data relating to you are processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data in regard to such advertising; this also applies to profiling associated with direct marketing. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes. Regardless of Directive 2002/58/EG, you have the option, in the context of the use of information society services, to exercise your right to object to automated decisions that use technical specifications. Right to withdraw the data protection consent declaration You have the right to withdraw your consent at any time. The withdrawal of consent does not affect the legality of the processing carried out on the basis of the consent until the withdrawal. Automated decisions on a case-by-case basis, including profiling You have the right to not be subject to a decision based solely on automated processing – including profiling – that will have a legal effect or substantially affect you in a similar manner. This does not apply if the decision: However, these decisions must not be based on special categories of personal data under Art. 9 (1) GDPR, unless Art. 9 (2) (a) or Art. 9 (2) (b) GDPR applies and reasonable measures have been taken to protect your rights and freedoms as well as your legitimate interests. With regard to the cases referred to in (1) and (3), the data controller shall take appropriate measures to uphold your rights and freedoms as well as your legitimate interests, including the right to obtain assistance from the data controller or his representative, to express your opinion on the matter, and to contest the decision. Right to complain to a supervisory authority Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in the Member State of your residence, or your place of work or place of alleged infringement, if you believe that the processing of the personal data concerning you violates the GDPR. The supervisory authority to which the complaint has been submitted shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR. Provision of website and creation of log files Each time our website is accessed, our system automatically collects data and relevant information from the computer system of the calling device. The following data is collected: This data is stored in the log files of our system. This data is not stored together with other personal data of the user. Purpose of data processing The temporary storage of the IP address by the system is necessary for the delivery of the website to the computer of the user. For this purpose, the user’s IP address must be kept for the duration of the session. The storage in logfiles is done to ensure the functionality of the website. The data is also used to optimize the website and to ensure the security of our IT systems. An analysis of the data for marketing purposes does not take place. For the aforementioned purposes, our legitimate interest lies in the processing of data in compliance with Art. Legal basis for data processing The legal basis for the temporary storage of data and logfiles is Art. Duration of storage The data will be deleted as soon as it is no longer necessary for the purpose of its collection. The session is complete when the collection of data for the provision of the website is accomplished. If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this is possible. In this case, the IP addresses of the users are deleted or alienated so that an assignment of the calling client is not possible. Objection and removal The collection of data for the provision of the website as well as the storage of data in log files are essential for the operation of the website. Therefore, the user may not object to the aforementioned processes. Use of cookies Our website uses cookies. Cookies are text files that are stored in the internet browser or the internet browser on the user’s computer system. If a user calls up a website, a cookie can be stored on the user’s operating system. These cookies contain a string of characters that allows the browser to be uniquely identified when the website is reopened. We use cookies to make our website more user-friendly. Some elements of our website require the calling browser to be identified even after a page break. The following data is stored and transmitted in the cookies: We also use cookies on our website, which enable us to analyse the browsing behaviour of our users. As a result, the following data will be transmitted: The user data collected in this manner is pseudonymised by technical measures. It is therefore not possible to assign the data to the user accessing the site. The data is not stored together with other personal data of the users. Purpose of data processing The purpose of using technical cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. These require that the browser is recognized even after a page change. We need cookies for the following purposes: The user data collected by technical cookies are not used to create user profiles. The analysis cookies are used for the purpose of improving the quality of our website and its content. Through the analysis cookies, we learn how the website is used and thus can constantly optimize our offer: Legal basis for data processing The legal basis for the processing of personal data using non-technical cookies is Art. The legal basis for the processing of personal data using technical cookies is Art. 6 (1) (1) (f) GDPR, legitimate interests. Duration of storage and possibility of objection and removal Cookies are stored on the user's device and transmitted to our site by the user. Therefore, you as a user also have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it is possible that not all functions of the website can be used to their full extent. If you use the Safari browser version 12.1 or higher, cookies will be automatically deleted after seven days. This also applies to opt-out cookies, which are used to prevent the use of tracking mechanisms. Use of Cookiebot We use functionalities of the Cookie Content solution Cookiebot from Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark (hereinafter referred to as Cybot). Cookiebot offers a software solution that takes care of the collection of consent about cookie usage and the tracking of online users. Cookiebot informs the users of our website about the cookies used on our website. You also have the possibility to deactivate cookie groups except for functional cookies (which are necessary for the smooth display of our website). We are obliged to document your consent or refusal in accordance with Art. The following personal data will be processed by Cybot: Cookies of Cybot are stored on your device. The key and consent status are also stored in the user's browser in the cookie of Cybot called "CookieConsent". This enables the website to automatically read and follow the end user's consent in all subsequent page requests and future user sessions for up to 12 months. The key will be used for the proof of consent and for an additional option to check if the consent status stored in the user's browser is unmodified compared to the original consent sent to Cybot. If the "Collective Consent-feature" is enabled to control the consent for multiple web pages through a single user consent, Cybot will also store another separate, random, unique ID with the user's consent. If all the following criteria are met, this key will be stored in an encrypted form in the cookie "CookieConsentBulkTicket" in the user's browser. All data is hosted in an Azure data centre of the cloud provider Microsoft Ireland Operations Ltd, South County Business Park, One Microsoft Court, Carmanhall and Leopardstown, Dublin, D18 P521, Ireland. For further information on the processing of data by Cybot, please click here: https://www.cookiebot.com/en/privacy-policy/ Purpose of data processing We use Cookiebot to create and display cookie statements for users and to store and display cookie scan reports in the privacy policy. This enables us to comply with our information obligations towards the users of our website in accordance with Art. 13, 14 GDPR and to obtain and document consents to the use of cookies in compliance with the data protection laws. Furthermore, we use Cookiebot to obtain aggregated information about the selection decisions of users regarding accepted cookie types and to create a graphical representation of these in the Service-Manager. Legal basis for the processing of personal data The legal basis for data processing is Art. Our legitimate interest here lies in the data processing purposes mentioned under 2. The interests and rights of users are considered accordingly by anonymising the IP address. Duration of storage Your personal information will be stored by Cybot for as long as necessary to fulfill the purposes described in this privacy policy or as required by law, e.g. for tax and accounting purposes. The cookies used by Cookiebot are stored on the users' device for up to 12 months. Possibility of revocation of consent and removal You can prevent the collection and processing of your personal data by Cybot by preventing the storage of third party cookies on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser or by installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser. For more information on how to object and remove a complaint against Cybot, please see: https://www.cookiebot.com/en/privacy-policy/ VII. Newsletter You can subscribe to a newsletter on our website free of charge. When subscribing for the newsletter, the data from the input mask is transmitted to us. No data will be passed on to third parties in connection with data processing for the dispatch of newsletters. The data will be used exclusively for sending the newsletter. Purpose of data processing The user's email address is collected to deliver the newsletter to the recipient. Additional personal data as part of the registration process is collected to prevent misuse of the services or email address. Legal basis for data processing The legal basis for the processing of data provided by the user after registration for the newsletter is Art. 6 (1) (1) (a) GDPR if the user has given his consent. Duration of storage The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. The user's email address will therefore be stored as long as the newsletter subscription is active. The other personal data collected during the registration process is generally deleted after a period of seven days. Objection and removal The subscription for the newsletter can be cancelled by the data subject at any time. For this purpose, every newsletter contains an opt-out link. Through this, it is also possible to withdraw the consent to the storage of personal data collected during the registration process. Either an e-mail must be written or other means of contact must be requested, e.g., via telephone or the contact form VIII. Contact form A Contact form is available on our website, which can be used for electronic contact. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. When sending the message the following data will also be stored: As part of the sending process, your consent will be obtained for the processing of your data and reference will be made to this privacy policy. Alternatively, you can contact us via the email address provided. In this case the personal data of the user transmitted with the email will be stored. The data will be used exclusively for the processing of the conversation. Purpose of data processing The processing of the personal data from the input mask serves us exclusively for the purpose of establishing contact. If you contact us by email, this also constitutes our necessary legitimate interest in the processing of the data. The other personal data processed during the sending process serve to prevent misuse of the Contact form and to ensure the security of our information technology systems. Legal basis for data processing The legal basis for the processing of the data is Art. 6 (1) (1) (a) GDPR if the user has given his consent. The legal basis for the processing of data transmitted while sending an email is Art. If the purpose of the email contact is to conclude a contract, the additional legal basis for the processing is Art. Duration of storage The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. For the personal data from the input mask of the Contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation ends when it can be inferred from the circumstances that the facts in question have been conclusively clarified. The additional personal data collected during the sending process will be deleted after a period of seven days at the latest. Objection and removal The user has the possibility to withdraw the consent to the processing of their personal data at any time. If the user contacts us by email, he can object to the storage of his personal data at any time. Either an e-mail must be written or other means of contact must be requested, e.g., via telephone or the contact form In this case, all personal data stored while establishing contact will be deleted. Corporate web profiles on social networks Use of corporate profiles on social networks YouTube: YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, United States On our company profile we provide information and offer YouTube users the possibility of communication. If you carry out an action on our YouTube company profile (e.g., comments, contributions, likes etc.), you may make personal data (e.g., clear name or photo of your user profile) public. However, as we generally or to a large extent have no influence on the processing of your personal data by YouTube, we cannot make any binding statements regarding the purpose and scope of the processing of your data. Our corporate profile in social networks is used for communication and information exchange with (potential) customers. We use the company's profile for: This website integrates videos from YouTube. The operator of the site is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. Publications on the company profile can contain the following content: Every user is free to publish personal data. The legal basis for data processing is Art. The data generated on the company profile are not stored in our own systems. You can object at any time to the processing of your personal data that we collect within the framework of your use of our YouTube corporate web profile and assert your rights as a data subject mentioned under IV. of this privacy policy. Please send us an informal email to info@yagora.com. For further information on the processing of your personal data by YouTube and the corresponding objection options, please click here: YouTube: https://policies.google.com/privacy?gl=DE&hl=en Use of corporate profiles in professionally oriented networks We use corporate profiles on professionally oriented networks. We maintain a corporate presence on the following professionally oriented networks: LinkedIn: LinkedIn, Unlimited Company Wilton Place, Dublin 2, Ireland XING: XING SE, Dammtorstrasse 30, 20354 Hamburg, Germany On our site we provide information and offer users the possibility of communication. The corporate profile is used for job applications, information, public relations, and active sourcing. We do not have any information on the processing of your personal data by the companies jointly responsible for the corporate profile. Further information can be found in the privacy policy of: LinkedIn: https://www.linkedin.com/legal/privacy-policy XING: https://privacy.xing.com/en If you carry out an action on our company profile (e.g., comments, contributions, likes etc.), you may make personal data (e.g., clear name or photo of your user profile) public. Legal basis for data processing The legal basis for the processing of your data in connection with the use of our corporate web profile is Art. Purpose of the data processing Our corporate web profile serves to inform users about our services. Every user is free to publish personal data. Duration of storage We store your activities and personal data published via our corporate web profile until you withdraw your consent. In addition, we comply with the statutory retention periods. Objection and removal You can object at any time to the processing of your personal data which we collect within the scope of your use of our corporate web profile and assert your rights as a data subject mentioned under IV. of this privacy policy. Please send us an informal email to the email address stated in this privacy policy. You can find further information on objection and removal options here: LinkedIn: https://www.linkedin.com/legal/privacy-policy XING: https://privacy.xing.com/en Hosting The website is hosted on servers of a service provider commissioned by us. Our service provider is: 1&1 IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany The servers automatically collect and store information in so-called server log files, which your browser automatically transmits when you visit the website. The stored information is: This data will not be merged with other data sources. The data is collected on the basis of Art. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website - and server log files are therefore recorded. The server of the website is geographically located in Germany. XII. Geotargeting We use the IP address and other information provided by the user (e.g., the postal code used for registration or ordering) to approach regional target groups (so-called "geotargeting"). The regional target group approach is used, for example, to automatically display regional offers or advertisements that often are more relevant to users. The legal basis for the use of the IP address and any other information provided by the user (e.g., postal code) is Art. 6 (1) (1) (f) GDPR, based on our legitimate interest in ensuring a more precise target group approach and thus providing offers and advertising with greater relevance for our users. Part of the IP address and the additional information provided by the user (e.g., postal code) are merely processed and not stored separately. You can prevent geotargeting by, for example, using a VPN or proxy server that prevents accurate localisation. In addition, depending on the browser you are using, you can also deactivate a location localisation in the corresponding browser settings (as far as this is supported by the respective browser). We use geotargeting on our website for the following purposes: XIII. Affiliate programs We also use the following partner programs: Createsend Newsletter Tool XIV. Usage of Plugins We use plugins for various purposes. The plugins used are listed below: Use of Google Analytics Scope of processing of personal data We use Google Analytics, a web analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as Google). Google Analytics examines, among other things, the origin of visitors, their length of stay on individual pages and the use of search engines, thus allowing better monitoring of the success of advertising campaigns. Google places a cookie on your computer. This allows personal data to be stored and evaluated, in particular: We use Google Analytics to evaluate your use of our online presence, to compile reports about your activities and to use other Google services related to the use of our online presence and internet usage. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. We activated the IP address anonymization, whereby Google will shorten your IP address as soon as technically possible. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google may transfer your personal data to Google affiliates and other processors. Further information on the collection and storage of data by Google can be found here: https://policies.google.com/privacy?hl=en-GB Purpose of data processing We use Google Analytics to evaluate the use of our online presence. Legal basis for the processing of personal data The legal basis for the processing of personal data is the user's given consent in accordance with Art. Duration of storage Your personal information will be stored for as long as is necessary to fulfil the purposes described in this Privacy Policy or as required by law. Advertising data in server logs is anonymized by Google's own statements to delete parts of the IP address and cookie information after 9 and 18 months, respectively. Right to withdraw consent and removal options You have the right to withdraw your consent at any time. The withdrawal of the consent does not affect the lawfulness of the processing carried out based on the consent up to the withdrawal. You may prevent the collection and processing of your personal data by Google by preventing the storage of cookies by third parties on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser or by installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser. To prevent the processing of this data by Google you can download and install the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en With the following link you can deactivate the use of your personal data by Google: https://adssettings.google.com Further information on objection and withdrawal options against Google can be found at: https://policies.google.com/privacy?gl=EN&hl=en Use of Google Maps Scope of processing of personal data We use the online map service Google Maps of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (Hereinafter referred to as Google). We use the Google Maps plugin to visually display geographical data and embed it on our online presence. Through the use of Google Maps on our online presence, information about the use of our online presence, your IP address and addresses entered with the route plan function are transmitted to a Google server and stored there. Further information on the collection and storage of data by Google can be found here: https://policies.google.com/privacy?hl=en-GB Purpose of data processing The use of the Google Maps plug-in serves to improve user friendliness and an appealing presentation of our online presence. Legal basis for the processing of personal data The legal basis for the processing of personal data is the user's given consent in accordance with Art. Duration of storage Your personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law. Possibility of revocation of consent and removal You have the right to revoke your declaration of consent under data protection law at any time. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the revocation. You can prevent the collection and processing of your personal data by Google by preventing the storage of cookies from third parties on your computer, by using the "Do Not Track" function of a supporting browser, by deactivating the execution of script code in your browser or by using a script blocker such as a browser browser browser. Install NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser. With the following link you can deactivate the use of your personal data by Google: https://adssettings.google.com Further information on objection and removal options against Google can be found at: https://policies.google.com/privacy?hl=en-GB Use of recruitee We use functionalities of the Personnel-Plugin recruitee of Recruitee B.V., Keizersgracht 313, 1016, EE, Amsterdam, The Netherlands (hereinafter referred to as Recruitee). Recruitee is a personnel platform that bundles recruitment, personnel management and communication. Cookies are stored by Recruitee on your device. As a result, the following personal data of candidates is processed by Recruitee (this includes applicants, potential applicants, candidates and potential candidates): Other recipients of the data may be processors of Recruitee B. V. Further information on the collection and storage of data by Recruitee can be found at: https://recruitee.com/en/privacy https://recruitee.com/en/terms Purpose of data processing The use of recruitee serves us as a personnel platform. It enables us to create individual career sites, receive applications, promote open positions on job boards, create talent pools, communicate with applicants and create reports. Legal basis for the processing of personal data The legal basis for the processing of personal data is the user's given consent in accordance with Art. Duration of storage Your personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law, e.g., for tax and accounting purposes. Possibility of revocation of consent and removal You have the right to revoke your declaration of consent under data protection law at any time. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the revocation. You can prevent Recruitee from collecting and processing your personal data by blocking the storage of third-party cookies on your computer, by using the "Do Not Track" feature of a supporting browser, by deactivating the execution of script code in your browser, or by installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser. 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Uvijeti korištenja Pravne obavijesti Sadržaji objavljeni na internet stranicama HR-ITC d.o.o., vlasništvo su HR-ITC d.o.o. i mogu se upotrebljavati samo u nekomercijalne svrhe, pri čemu se moraju poštivati i sva navedena upozorenja o autorskim pravima, što znači da se ne smiju prepisivati, umnožavati ili na bilo koji drugi način dijeliti. HR-ITC d.o.o., nije odgovoran za privremenu nedostupnost ili nepotpunu funkcionalnost internet stranica, eventualnu netočnost podataka niti za eventualnu štetu nastalu zbog upotrebe netočnih ili nepotpunih informacija. HR-ITC d.o.o., niti bilo koja druga pravna ili fizička osoba koja je sudjelovala u nastanku i izradi ovih internet stranica, nije odgovorna ni za kakvu štetu koja bi mogla proizaći iz pristupa informacijama, upotrebe ili nemogućnosti upotrebe informacija na tim internet stranicama ili bilo kakve pogreške ili nedostatka u njihovom sadržaju. Također, HR-ITC d.o.o. zadržava pravo izmjene sadržaja. Intelektualno vlasništvo: Svi sadržaji objavljeni na ovim internetskim stranicama HR-ITC d.o.o. kao što su tekstovi, grafički sadržaji, zaštitni znakovi (logotipi), ikonice, sličice, audio i video zapisi, digitalni sadržaji, programski paketi (softver) i ostali nenavedeni sadržaji objavljeni na ovim stranicama, vlasništvo su ili HR-ITC d.o.o. ili trgovca ili dobavljača programskih paketa (softvera) te su zaštićeni domaćim i međunarodnim pravima o zaštiti autorskih prava i prava intelektualnog vlasništva te njihova neovlaštena uporaba nije dopuštena. Ovim istovremeno pristajete na zabranu reprodukcije, umnožavanja ili distribucije dizajna ili podloge internetskih stranica HR-ITC d.o.o., pojedinačnih elemenata stranica, dizajna, logotipa te marke HR-ITC d.o.o. bez izričitoga pisanog odobrenja HR-ITC d.o.o. Dostupnost: Iako vam HR-ITC d.o.o. nastoji dati najbolju moguću ponudu usluga, HR-ITC d.o.o. ne može jamčiti da će usluge na internetskim stranicama HR-ITC d.o.o. odgovarati vašim potrebama. HR-ITC d.o.o. također ne može jamčiti da će usluga biti bez pogrešaka. Ukoliko dođe do pogreške, molimo vas da je prijavite na e-poštu: info@hr-itc.hr kako bismo je otklonili na najbrži mogući način. Pristup na HR-ITC d.o.o. Internet stranicu ponekad može biti nedostupan zbog radova, održavanja ili uvođenja novih sadržaja. Ostale Internet stranice: HR-ITC d.o.o. Internet stranica uključuje poveznice na druge internetske stranice, a materijali su na tim stranicama izvan kontrole HR-ITC d.o.o. i stoga nije odgovoran za sadržaj na tim stranicama. Cijena: Prema cijenama po kojima ste dogovorili uslugu biti će vam izrađen račun. Izmjene: Molimo vas primite na znanje da HR-ITC d.o.o. može u svako vrijeme, bez prethodne najave, ažurirati ili izmijeniti podatke pohranjene na svim svojim internetskim stranicama. HR-ITC d.o.o. zadržava pravo na izmjenu ovih Uvjeta i pravila. Sve promjene primijenit će se na korištenje svih mrežnih stranica HR-ITC d.o.o. Ukoliko se ne slažete s navedenim pravilima korištenja i ne želite ih prihvatiti, molimo vas obratite se našem djelatnicima na info@hr-itc.hr sa svojim primjedbama. Pomoć: Provodimo istraživanja kako bismo dodatno unaprijedili naše usluge. Iznimno bismo cijenili vaš doprinos navedenim istraživanjima pitanjima, komentarima, prigovorima i pohvalama. Molimo vas kontaktirajte HR-ITC d.o.o. na telefonskom broju +385 (0)33 721 172 svakim radnim danom od 08.00 do 16.00 sati, pošaljite e-poštu na info@hr-itc.hr ili nam pišite na adresu HR-ITC d.o.o., Matije Gupca 51, 33000 Virovitica. Molimo vas vodite računa o tome da slanje privatnih poruka elektroničkom poštom može biti nesigurno i podložno neovlaštenom pristupu trećih ili pogrešnoj dostavi. Svaka poruka zaprimljena elektroničkom poštom smatrat će se nepovjerljivom te HR-ITC d.o.o. ne odgovara za sigurnost i privatnost takvih poruka, zadržavajući pritom pravo da iste reproducira, upotrijebi, raspolaže i distribuira trećima bez ograničenja. Nadalje, slobodni smo upotrebljavati ideje, nacrte, stručna znanja ili tehnike sadržane u takvim porukama za bilo koju svrhu, uključujući primjerice marketing usluga sadržanih u takvim porukama. Isključenje odgovornosti: Ovime prihvaćate i podvrgavate se hrvatskom materijalnom pravu kao isključivo mjerodavnom za tumačenje, primjenu i pravne učinke svih dopuštenja, isključenja i uvjeta upotrebe ove internetske stranice. Hrvatski sudovi isključivo su nadležni za sve zahtjeve i sporove koji nastanu kao rezultat upotrebe predmetnih internetskih stranica ili u vezi s njima. HR-ITC d.o.o. ne jamči da su materijali sadržani na predmetnim stranicama primjereni ili korisnički dostupni na određenim lokacijama, odnosno ne odgovara za pristup istima s teritorija država gdje je njihov sadržaj zakonom zabranjen. Smatrat će se da je pristup internetskim stranicama s navedenih lokacija poduzet samovoljno uz odgovornost korisnika prema mjerodavnom pravu. Sve informacije dostupne na internetskim stranicama isključivo su informativnog karaktera, ne smiju se koristiti u komercijalne svrhe niti distribuirati trećima. Informacije o uslugama s ovih internetskih stranica podložne su određenim ograničenjima u vezi sa subjektima kojima takve informacije mogu biti dostupne. Informacije koje HR-ITC d.o.o. objavljuje na ovim internetskim stranicama smatraju se točnima i pouzdanima u vrijeme njihovog unošenja, međutim HR-ITC d.o.o. ne jamči za točnost, istinitost ili pouzdanost bilo kojih podataka pohranjenih na ovim internetskim stranicama. HR-ITC d.o.o. ne jamči, izričito ili prešutno, uključujući jamstva u pogledu utrživosti, odnosno podobnosti za određenu svrhu, niti preuzima bilo kakvu odgovornost za potpunost ili korisnost bilo koje od izloženih informacija, sustava, proizvoda ili procesa. Informacije dostupne na internetskim stranicama ne smiju se smatrati temeljem za donošenje značajnih osobnih, financijskih ili poslovnih odluka, te ste suglasni da nas nećete smatrati odgovornima za neostvarivanje svojih očekivanja u vezi s tim. Do zakonom predviđenih ograničenja, HR-ITC d.o.o. neće odgovarati za bilo kakvu izravnu ili neizravnu, slučajnu, nematerijalnu ili materijalnu štetu, gubitke ili troškove nastale kao rezultat upotrebe ili nemogućnosti upotrebe koje od informacija dostupnih na ovim internetskim stranicama. U tom smislu predlažemo konzultacije s odgovarajućim stručnjakom koji će moći dati savjet posebno prilagođen vašoj konkretnoj situaciji. Privatnost podataka Uvodne odredbe Sukladno Uredbi (EU) 2016/679 Europskog parlamenta i vijeća od 27. travnja 2016. o zaštiti pojedinaca u vezi s obradom osobnih podataka i o slobodnom kretanju takvih podataka te o stavljanju izvan snage Direktive 95/46/EZ (Službeni list Europske unije L 119, 4.5.2016., str. 1., u daljnjem tekstu: Opća uredba o zaštiti podataka), koja je u punoj primjeni od dana 25. svibnja 2018. godine u Republici Hrvatskoj i svim zemljama članicama Europske unije, kao i Zakonu o provedbi Opće uredbe o zaštiti podataka (Narodne novine broj 42/18, u daljnjem tekstu: Zakon) odnosno sukladno pravnom okviru zaštite osobnih podataka u Republici Hrvatskoj i Europskoj uniji te najboljoj europskoj praksi, društvo HR-ITC društvo s ograničenom odgovornošću za međunarodni transport i trgovinu, sa sjedištem u Republici Hrvatskoj, Virovitica, Matije Gupca 51, upisano u sudski registar Trgovačkog suda u Zagrebu pod matičnim brojem subjekta upisa (MBS): 0854387, osobni identifikacijski broj (OIB): 31587016821 (u daljnjem tekstu: Društvo), kao voditelj obrade osobnih podataka korisnika svojih usluga i kupaca, izradilo je Politiku o zaštiti privatnosti korisnika usluga i kupaca. Politika o zaštiti privatnosti je jednostrano obvezujući pravni akt zasnovan na temeljnim načelima u obradi osobnih podataka, kojim se regulira koji podaci korisnika i/ili kupaca se prikupljaju, na koji način se takvi podaci obrađuju, u koje se svrhe upotrebljavaju. Politika o zaštiti privatnosti ujedno upoznaje korisnike usluga i/ili kupce s njihovim pravima u prikupljanju i daljnjoj obradi osobnih podataka, sve u svrhu zaštite njihove privatnosti u širem smislu. Politika o zaštiti privatnosti temelji se na sljedećim načelima obrade osobnih podataka: načelu zakonitosti, transparentnosti i najbolje prakse, načelu ograničene obrade i smanjenju količine podataka, načelu točnosti i potpunosti osobnih podataka, načelu ograničene pohrane, načelu cjelovitosti i povjerljivosti podataka, načelu odgovornosti, načelu povjerenja i poštene obrade, načelu oportunosti (svrhe obrade), načelu obrade u neimenovanom (anonimiziranom) obliku. Politika o zaštiti privatnosti se primjenjuje na sve usluge koje nudi Društvo, pri čemu je cilj Politike na jasan i transparentan način upoznati korisnike i/ili kupce s postupcima obrade njihovih osobnih podataka i njihovim pravima. Prije svega, korisnici i/ili kupci mogu se u svakom trenutku obratiti Društvu sa zahtjevom za izmjenu ili dopunu i/ili ažuriranje podataka koji se na njih odnose, kao i sa zahtjevom za očitovanje o tome u koje svrhe žele ili ne žele da se njihovi podaci obrađuju. Za obradu osobnih podataka odgovorno je Društvo: HR-ITC društvo s ograničenom odgovornošću za međunarodni transport i trgovinu, sa sjedištem u Republici Hrvatskoj, Virovitica Matije Gupca 51, upisano u sudski registar Trgovačkog suda u Zagrebu pod matičnim brojem subjekta upisa (MBS): 0854387, osobni identifikacijski broj (OIB): 31587016821. Kontakt podaci službenika za zaštitu osobnih podataka: e-mail: mario@hr-itc.hr Način prikupljanja i vrste podataka koji se prikupljaju Pojedine usluge koje Društvo pruža zahtijevaju prikupljanje osobnih podataka korisnika i/ili kupaca, pri čemu se prikupljaju osnovni podaci na sljedeće načine: Izravno od strane samih korisnika i/ili kupaca na način da ih korisnici i/ili kupci sami dostave uz privolu Društvu kao voditelju obrade u određenom opsegu podataka koji je bitan za pružanje odgovarajućih usluga. U svrhu pružanja odgovarajućih usluga korisnik i/ili kupac je dužan dostaviti Društvu sljedeće podatke koji su istome potrebni za zasnivanje ugovornog odnosa radi pružanja pojedine usluge: a) ime i prezime; b) tvrtka; c) adresa; d) kontakt broj telefona i/ili mobitela; e) kontakt podatke elektroničke pošte (e-mail adresa); Iz drugih izvoraodnosno od naših poslovnih partnera ili iz javno dostupnih izvora (primjerice, podaci dostupni uvidom u telefonski imenik i druge javno dostupne servise); Automatski posjetom našim mrežnim (web) stranicama, pri čemu se radi o podacima koji su pridruženi mrežnim identifikatorima (adrese internetskih protokola te identifikatori kolačića, kao što su Google Analytics za praćenje interakcije korisnika i/ili kupaca). Kolačić je mala podatkovna datoteka koja se pohranjuje na računalo ili mobilni uređaj pri posjetu određenoj web-stranici. Kolačići se upotrebljavaju radi pružanja boljeg korisničkog iskustva svakom korisniku i/ili kupcu, spremanje preferencija korisnika i/ili kupaca, s ciljem da bi web-stranice radile učinkovitije, kao i za praćenje i ispitivanje korištenja te posjećenosti web-stranice Društva. Kolačići se također upotrebljavaju za praćenje uporabe interneta i izradu korisničkih profila, a potom za prikaz prilagođenih internetskih oglasa na temelju preferencija korisnika i/ili kupca. Isključivanjem i/ili blokiranjem spremanja kolačića korisnik i/ili kupac i dalje može pregledavati web-stranice Društva. Međutim, postoji vjerojatnost da pojedine mogućnosti i/ili funkcionalnosti web-stranice neće biti dostupne takvom korisniku i/ili kupcu, odnosno da će vrijeme potrebno za pristup pojedinim funkcijama web-stranice biti duže od uobičajenog. Predmetni mrežni identifikatori mogu ostaviti tragove koji, u kombinaciji sa drugim identifikatorima i informacijama koje pružaju poslužitelji internetskih usluga, mogu poslužiti za identifikaciju korisnika i/ili kupca. Također, u navedenu svrhu prikupljamo i obrađujemo sljedeće podatke: a) podatke o IP adresi; b) podatke o korištenju pojedinih aplikacija; c) podatke o navikama korisnika i/ili kupaca – navedene podatke kreiramo u svrhu profiliranja korisnika i/ili kupaca. Količina, odnosno opseg osobnih podataka koje Društvo prikuplja ovise o vrsti usluge koju Društvo pruža svojim korisnicima i/ili kupcima, kao i o pravnoj osnovi na temelju koje isto prikuplja podatke. Društvo neprestano vodi brigu o prikupljanju samo nužnog opsega osobnih podataka koji je potreban za postizanje zakonom utvrđene svrhe u koju se podaci obrađuju. U koje svrhe se osobni podaci prikupljaju i dalje obrađuju Osobne podatke Društvo prikuplja kako bi moglo pružati, održavati, štititi i poboljšati svoje usluge vezane za kupnju određenih proizvoda, kako bi razumjelo načine na koje korisnici i/ili kupci koriste pružene usluge i upotrebljavaju mrežne (web) stranice Društva te u svrhu izvršavanja ugovornih obveza Društva. Takve podatke Društvo prikuplja podatke na temelju privole koju je dao korisnik i/ili kupac u jednu ili više točno određenih svrha, kao i u jednom od sljedećih slučajeva. Izvršenje ugovornih obveza Društvo prikuplja i dalje obrađuje osobne podatke korisnika i/ili kupaca u svrhu sklapanja i izvršenja ugovora, rješavanja prigovora korisnika i/ili kupaca te drugih radnji koje su povezane sa sklapanjem i izvršenjem ugovora u skladu s mjerodavnim propisima. Pravnu osnovu za obradu osobnih podataka korisnika i/ili kupaca u naprijed navedene svrhe predstavlja nužnost sklapanja ugovora, odnosno, u slučaju da korisnik i/ili kupac uskrati davanje bitnih podataka, Društvo neće biti u mogućnosti sklopiti ugovor i /ili poduzeti pojedine radnje vezane uz izvršenje sklopljenog ugovora. Ispunjavanje zakonskih obveza Društvo je obvezno na temelju podnesenog pisanog zahtjeva korisnika i/ili kupaca na gore naznačenu adresu službenika za zaštitu osobnih podataka istima omogućiti pristup osobnim podacima koje obrađuje o njima, ispravak netočnih osobnih podataka, brisanje osobnih podataka ili ograničenje obrade osobnih podataka, kao i upoznati ih s mogućnošću prigovora na obradu osobnih podataka te pravom na prenosivost podataka. Izravna promidžba (marketing) Kontakt podaci korisnika i/ili kupaca mogu se koristiti za slanje promidžbenih obavijesti o uslugama Društva ako je korisnik i/ili kupac dao privolu za takvu obradu ili ako postoji legitimni interes Društva za takvim radnjama, osim ako su od tih interesa jači interesi ili temeljna prava i slobode korisnika i/ili kupca koji zahtijevaju zaštitu osobnih podataka. Društvo može koristi kontakt podatke i osobno se obratiti korisnicima i/ili kupcima čije osobne podatke već posjeduje, na temelju legitimnog interesa za slanje promidžbenih obavijesti o svim uslugama koje pruža, koristeći sve dostupne kanale za promidžbu, osim ako se korisnik i/ili kupac ne usprotivi takvoj obradi. Kako bi korisnik i/ili kupac mogao dobivati obavijesti koje odgovaraju njegovim željama i navikama, neophodno je da Društvo koristi određene podatke korisnika i/ili kupaca za izradu personaliziranih promidžbenih obavijesti, sve dok se korisnik i/ili kupac izrijekom ne usprotivi takvoj obradi podataka, odnosno povuče svoju ranije danu prijavu za obradu. Pravna osnova za obradu osobnih podataka u navedene svrhe je legitimni interes Društva, osim ako su od tog interesa jači interes ili temeljna prava i slobode koji zahtijevaju zaštitu podataka. Interne svrhe Društvo koristi određene podatke korisnika i/ili kupaca isključivo za potrebe vlastitih evidencija, u svrhu zaštite legitimnih interesa korisnika i/ili kupaca i/ili Društva. Primjerice, navedeno uključuje korištenje osobnih podataka u svrhu kreiranja ponuda koje zadovoljavaju potrebe i želje korisnika i/ili kupaca, istraživanje i analizu tržišta. Podaci o potencijalnim korisnicima Društvo je također ovlašteno prikupljati podatke o potencijalnim korisnicima i/ili kupcima svojih usluga i/ili proizvoda. Ovi podaci uključuju osnovne podatke (ime i prezime, adresa elektroničke pošte), ali i interese potencijalnih korisnika i/ili kupaca koji se obraćaju Društvu sa željom da ih se informira i /ili im se ponudi određene proizvode i usluge. Pravna osnova za prikupljanje u opisanom slučaju je privola korisnika i/ili kupca. Vremensko trajanje čuvanja i obrade osobnih podataka Ovisno o svrsi i pravnoj osnovi temeljem koje je prikupljaju osobni podaci korisnika i/ili kupaca, Društvo je u pojedinim slučajevima obvezno čuvati osobne podatke u vremenskom trajanju (razdoblju) koje za pojedinu svrhu propisuju mjerodavni propisi ili prestankom svrhe u koju su prikupljeni. Protekom zakonskog roka koji obvezuje Društvo na čuvanje pojedinih osobnih podataka ili prestankom svrhe isti se brišu. U slučajevima kada osnovu za prikupljanje i obradu podataka čini legitimni interes Društva ili privola korisnika i/ili kupca, osobni podaci se čuvaju u sljedećim vremenskim razdobljima: a) podaci o postojećim korisnicima i/ili kupcima: za vrijeme trajanja ugovornog odnosa i 12 mjeseci nakon prestanka; b) podaci o potencijalnim korisnicima i/ili kupcima: 3 mjeseca; Podaci koji se obrađuju temeljem legitimnog interesa Društva i/ili privole korisnika i/ili kupaca mogu se brisati i prije proteka roka navedenog u ovoj Politici, u slučaju da takvo brisanje zahtijeva korisnik i/ili kupac odnosno kada se korisnik i/ili kupac usprotivi takvoj obradi. Prava korisnika/kupaca Pravo na pristup osobnim podacima Društvo se kao voditelj obrade obvezuje na temelju podnesenog pisanog zahtjeva korisnika i/ili kupca, koji zahtjev može biti i u obliku elektroničke pošte, omogućiti pristup osobnim podacima koje obrađuje o njima, informirati ih o svrsi obrade osobnih podataka u koju se obrađuju, o vrsti osobnih podataka koji se obrađuju, o primateljima ili kategorijama primatelja kojima su osobni podaci otkriveni ili će im biti otkriveni, o predviđenom vremenskom razdoblju obrade ili o kriterijima koji se koriste za utvrđivanje tog razdoblja. Pravo na ispravak netočnih podataka Društvo će kao voditelj obrade omogućiti ispravak netočnih osobnih podataka u svakom pojedinom slučaju kada se utvrdi da prikupljeni osobni podaci o korisniku i/ili kupcu nisu točni ili je došlo do promjene podataka korisnika i/ili kupca. Pravo na brisanje osobnih podataka Društvo će izvršiti brisanje osobnih podataka korisnika i/ili kupca u sljedećim slučajevima: a) kada osobni podaci korisnika i/ili kupca više nisu nužni za ispunjenje svrhe obrade, odnosno prestankom svrhe obrade; b) kada korisnik i/ili kupac povuče privolu kao pravni temelj za obradu podataka, a ne postoji druga pravna osnova za obradu podataka; c) kada korisnik i/ili kupac uloži prigovor na obradu podataka (vidi više pod naslovom Pravo na ulaganje prigovora) d) kada su osobni podaci nezakonito obrađeni; e) kada se osobni podaci moraju brisati radi ispunjenja pravnih obveza iz prava Europske unije ili prave države članice kojem podliježe voditelj obrade podataka; f) kada su osobni podaci prikupljeni u vezi s ponudom usluga informacijskog društva u odnosu na privolu djeteta. Pravo na ograničenje obrade podataka Ograničenje obrade osobnih podataka Društvo će osigurati u slučajevima kada korisnik i/ili kupac osporava točnost podataka, kada je obrada nezakonita a korisnik i/ili kupac se protivi brisanju podataka te umjesto toga traži ograničenje njihove uporabe, kada voditelj obrade više ne treba osobne podatke za potrebe obrade ali korisnik i/ili kupac traži podatke za ostvarenje pravnih zahtjeva, kao i u slučaju kada korisnik i/ili kupac uloži prigovor na obradu osobnih podataka temeljenu na legitimnom interesu Društva, uključujući i izradu profila korisnika i/ili kupaca. Pravo na ulaganje prigovora Korisnik i/ili kupac ima pravo na ulaganje prigovora na obradu osobnih podataka koji se odnose na njega ako se podaci obrađuju za potrebe legitimnog interesa voditelja obrade. U tom slučaju Društvo će, kao voditelj obrade, prestati obrađivati osobne podatke, osim ako dokaže da postoje uvjerljivi legitimni razlozi za obradu osobnih podataka u odnosu na prava korisnika i/ili kupca, odnosno u slučaju kada obrada podataka služi radi postavljanja, ostvarivanja ili obrane pravnih zahtjeva. Ukoliko se osobni podaci korisnika i/ili kupca obrađuju za potrebe izravnog marketinga korisnik ima pravo u svakom trenutku uložiti prigovor na obradu za potrebe izravnog marketinga, osobito ako se osobni podaci koriste u svrhu izrade profila. Gdje se osobni podaci obrađuju Osobne podatke korisnika i/ili kupaca Društvo obrađuje u Republici Hrvatskoj. Pod kojim uvjetima se osobni podaci prosljeđuju trećima Osobne podatke korisnika i/ili kupaca Društvo prosljeđuje trećim osobama (uključujući nadležna tijela) samo u sljedećim slučajevima: a) privole korisnika i/ili kupca; b) radi ispunjenja zakonskih obveza Društva; c) kada je takva obrada nužna radi zaštite ključnih interesa korisnika i/ili kupaca. Upravljanje privolama Aktivna uloga korisnika i/ili kupca u zaštiti privatnosti ogleda se u davanju privola kao dobrovoljnog, posebno informiranog i nedvosmislenog izražavanja želja ispitanika kojima on izjavom ili jasnom potvrdnom radnjom daje pristanak za obradu osobnih podataka. Upravljanje privolama podrazumijeva mogućnost da korisnik i/ili kupac aktivnom i nedvosmislenom radnjom ovlasti Društvo na prikupljanje i obradu pojedinih osobnih podataka u jednu ili više svrha (privola ispitanika), odnosno da na jednak način povuče ranije danu privolu radi prikupljanja i obrade osobnih podataka, u jednu ili više svrha. Kome se obratiti U slučaju bilo kakvih pitanja o zaštiti osobnih podataka od strane Društva, korisnici i/ili kupci se mogu obratiti službeniku za zaštitu osobnih podataka putem elektroničke pošte na e-mail adresu navedenu u ovoj Politici o zaštiti privatnosti ili pisanim putem na sljedeću adresu: HR-ITC d.o.o. n/r Službenika za zaštitu podataka Matije Gupca 51 Virovitica Izmjene i dopune Politike o zaštiti privatnosti Društvo zadržava pravo izmijeniti i dopuniti ovu Politiku u bilo kojem trenutku, bez davanja bilo kakve posebne obavijesti zainteresiranim osobama. Iz navedenog razloga preporuča se svim zainteresiranima da redovito provjeravaju sadržaj web-stranica Društva radi informiranosti oko ažurnog sadržaja ove Politike. U Virovitici, svibanj 2018. godine. HR-ITC d.o.o. HR-ITC d.o.o. Matije Gupca 51 Virovitica info@hr-itc.hr