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Solving printing problems Use this section to solve common printing problems. See also “Solving image quality problems” and “Solving paper feed problems” in this chapter. Problem Cause Solution No parallel port is available or the parallel port is being shared by another device. The HP LaserJet 3100 product must be directly connected to the computer’s parallel port. It cannot share the parallel port with another device. If you have a device such as an external disk drive or switch box connected to the parallel port and want to continue using it, you must get two parallel ports on your computer. Garbled text or unwanted characters are printing. The parallel cable may not be securely connected or may be faulty. Make sure the parallel cable is securely connected between the HP LaserJet 3100 product and the computer. Try plugging in another size C parallel cable if you have one. If you have another parallel port on the computer, try connecting the cable to it. The Document Assistant blinks on and off on the computer screen even when no document is loaded in the document feeder tray. The HP LaserJet 3100 product is connected to a parallel port being shared with another device. The HP LaserJet 3100 product cannot be connected to the same parallel port on the computer as another device. You must buy an additional parallel port or disconnect one of the two. Printed pages are coming out in the incorrect order. The incorrect output source may be selected, or the incorrect output setting has been chosen in the program from which you are printing. Pages sent to the paper output bin print in correct order. Pages sent to the front paper output slot print in reverse order. Use the front paper output slot by pushing the paper path lever to the lower position. See “Selecting the output path” in chapter If you need to print pages to the front paper output slot in correct order, select the reverse order output option in the program from which you are printing. See the program’s documentation for more information. 204 9 Troubleshooting and Maintenance EN The HP LaserJet 3100 product isn’t responding after “Print” is selected in the software. The printer may be printing a complex image. The printer may be paused. The parallel cable between the HP LaserJet 3100 product and the computer may not be connected properly. The parallel cable is defective. The wrong printer was selected in your software. The software for your HP LaserJet 3100 product is not configured for the correct port. The power cord is not connected to the HP LaserJet 3100 product or the power source is not active. The HP LaserJet 3100 product is connected to a switchbox or external hard disk. The HP LaserJet 3100 product is malfunctioning. Allow extra time for the computer to send the image. Resume printing from the status window or Print Manager. Disconnect and reconnect the parallel cable between the HP LaserJet 3100 product and the computer. If possible, attach your cable to another system and print a job that you know works. You may also try using a different parallel cable (IEEE-1284, type “C” connector). Check your software’s printer selection menu to see if you selected the HP LaserJet 3100. Check your software’s printer selection menu to make sure it is accessing the correct port. If your computer has more than one parallel port, make sure the parallel cable is connected to the correct one. Check the power cord connection and the power source. Try a different outlet. You cannot have a switchbox or external hard disk connected between the computer and the HP LaserJet 3100 product. You must have two parallel ports to use both. Try printing a self-test report (see “Printing a self-test report” in chapter 8) or try printing from the MS-DOS prompt (see the online help) to make sure the HP LaserJet 3100 product is printing. Also, try printing from another program, such as Notepad or WordPad (see the online help). If you can’t print, check the cables and parallel port. If all of these fail, see the customer service information at the front of this manual for help. Problem Cause Solution EN 9 Troubleshooting and Maintenance 205 You received a message on the computer screen that there was an error printing to one of the COM ports. You may have the wrong type of parallel port, or it may not be properly connected to the computer. Another device is conflicting with the parallel port. Be sure that you have connected the parallel cable that came in your package to the correct parallel port on the back of your computer. If you have another parallel port, try attaching the parallel cable to the other port. Make sure you have an SPP- (bi-directional) or ECP- compliant parallel port on your computer. An SPP parallel port is the minimum; an ECP parallel port is strongly recommended. For more information on your parallel port, please see appendix C and your computer’s documentation. The HP LaserJet 3100 product cannot share a parallel port. If you have a sound card, external hard drive, or network switchbox connected to the same parallel port as the HP LaserJet 3100 product, the other device may be interfering. You must unhook the other device to connect and use the HP LaserJet 3100 product, or you must use two parallel ports on the computer. You may need to add another parallel interface card. An ECP parallel interface card is strongly recommended. Please see appendix C or your computer’s documentation for information on installing an additional parallel interface card or resolving conflicts. The image or words on printed pages is the wrong size. The N Up feature is selected in the program you are using (if it has this feature), or the reduction/enlargement setting is incorrect in the program or printer driver. Check the settings in the program you are using or in the printer driver. See the online help for printer driver issues. Problem Cause Solution 206 9 Troubleshooting and Maintenance EN The HP LaserJet 3100 product isn’t working. The HP LaserJet 3100 product may not be receiving power. The computer’s processor is too busy. The hard drive on the computer may be very full or is fragmented. Check that all cords are plugged in at the HP LaserJet 3100 product and the computer and that they are plugged into a live power outlet or power strip. Also, try removing the power cord from the back of the HP LaserJet 3100 product and then reinserting it. If the Ready message is displayed on the control panel, the HP LaserJet 3100 product is receiving power. Try running fewer programs at the same time on the computer. Do not perform I/O or processor-intensive tasks (such as sending a fax or playing a video game) on the computer while printing. Free disk space or defragment the hard drive. See the computer’s documentation for help. When printing from a DOS program, the print job won’t print until the program is closed. When printing from a DOS program such as WordPerfect 5.1, the print job cannot spool until the program closes. Run the DOS program from a DOS window in Windows instead of pure DOS. Or, edit the PIF file for the program. To do so, start the PIFedit.exe in the Windows directory. Open the PIF file for the DOS program. (It should be in the directory for the program.) Under Execution, clear the Exclusive check box. When printing from a DOS program running in Windows, this message appears: “There was an error writing to LPT1: for the printer (name of a printer, unknown, or it is blank): Cannot access a port...” The Spool MS-DOS Print Jobs check box may be selected for other printer drivers on your computer. On the Windows 95 desktop, click the My Computer icon, and then double-click the Printers icon. Double-click the icon for the first printer and then click the Details tab. If there is a Port Settings button, click it. In the dialog that opens, clear the Spool MS-DOS Print Jobs check box. If there is no Port Settings button or clicking it did not open a dialog box, then that printer is not interfering. Repeat the procedure for all other printers on the computer except for the HP LaserJet 3100 product. Problem Cause Solution EN 9 Troubleshooting and Maintenance 207
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Iskrivljen, neispravan ili nepotpun tekst Možda je prilikom instaliranja softvera odabran pogrešan upravljački program. Provjerite je li u svojstvima pisača odabran upravljački program pisača HP LaserJet 1160 ili HP LaserJet 1320. Ukoliko određena datoteka uzrokuje nepravilan ispis teksta, možda postoji problem s tom datotekom. Ukoliko određeni program uzrokuje nepravilan ispis teksta, možda postoji problem s tim programom. Provjerite je li odabran odgovarajući upravljački program pisača. Možda postoji problem u softverskome programu. Pokušajte ispisivati iz drugog softverskog programa. Možda je paralelni kabel olabavljen ili oštećen. Pokušajte sljedeće: Odspojite kabel i ponovno ga priključite na oba kraja. Pokušajte ispis koji sigurno funkcionira. Ako je moguće, kabel i pisač priključite na drugo računalo, te pokušajte ispis koji sigurno funkcionira. Isprobajte novi paralelni kabel sukladan standardu IEEE-1284B koji je kraći od 3 m. Pogledajte dio Narudžba potrošne opreme i pribora Isključite pisač i računalo. Odspojite paralelni kabel i pregledajte je li na bilo kojem kraju oštećen. Ponovno priključite paralelni kabel, pazeći da spojevi budu čvrsti. Provjerite je li pisač izravno povezan s računalom. Uklonite sve sklopke, pogone za sigurnosno kopiranje na vrpce, sigurnosne ključeve ili druge uređaje priključene između paralelnog priključka na računalu i pisaču. Ti uređaji ponekad mogu ometati komunikaciju između računala i pisača. Ponovno uključite pisač i računalo.