http___hotelikrk.hr_cesta-pitanja-faq__1.xml
1.1 2.1 2.2 2.3 2.4 3.1 4.1 4.2 5.1 6.1 6.2 6.3 7.1 8.1 9.1 10.1 11.1 11.2 12.1 12.2 13.1 14.1 15.1 16.1 16.2 16.3 17.1 17.2 18.1 19.1 19.2 19.3 20.1 20.2 20.3 20.4 21.1 22.1 22.2 23.1 24.1 25.1 26.1 26.2 27.1 28.1 28.2 28.3 29.1 30.1 30.2 31.1 31.2 32.1 33.1 33.2 34.1 35.1 36.1 37.1 38.1 39.1 40.1 40.2 42.1 43.1 45.1 46.1 48.1 49.1 51.1 52.1 54.1 55.1
When can I check-in? Check-in is possible from 02:00 pm. Earlier check-in depends on the availability of an accommodation unit. If the facility has a ready-to-use accommodation unit, the personnel will be happy to check you in earlier. The working-hours of the reception are 24/7. When do I have to check-out? Check-out deadline is 10:00 am. You can check-out later only by paying an additional compensation, depending on the availability of the accommodation unit and only in prior arrangement with the personnel at the reception desk. Can you give us your price-list? Our prices are subject to change, depending on the time of the year and availability of accommodation units. All prices are available at our web-site or per inquiry at the Reservation center. Unfortunately, we do not provide fixed annual price lists, but we guarantee the lowest online price. Will the change of my reservation dates influence the price? The change of reservation can, by all means, influence the price. Has my child a right to a free stay or a discount? Discounts and free stays for children at the Dražica Hotel depend on the type of the accommodation unit: - Discounts for children on the 3rd/4th additional bed in a room with 2 adults: 0 – 4,99 yrs. FREE; 5 – 11,99 yrs. - Discounts for children on the 3rd/4th additional bed in a Suite or a Family room with 2 adults: 0 – 11,99 yrs. FREE, 12 – 15,99 yrs. - A discount for a child on a basic bed in a room with 1 adult: 0 – 11,99 yrs. At the Marina Hotel we do not put up extra beds, nor give discounts for children. Can I cancel my booking without additional cost? You can cancel your reservation in accordance with the Terms of Termination. The Terms of Termination and Payment are an integral part of the reservation confirmation. Normally, you can cancel your booking free of cost up to seven days prior to the day of your arrival, until 02:00 pm (CET). The conditions can differ depending on the type of offer and price-list and therefore we kindly ask you to study these conditions when booking the accommodation. With non-refundable reservations, payment is conducted at the time of booking, and its cancellation or alteration of booking dates are not possible. Can I book a parking space? - The Dražica Hotel Resort. Parking space can be booked only at the check-in, depending on the availability of free spaces. The parking fee is 3,00 EUR per vehicle,per day. - The Marina Hotel. The hotel is located in the pedestrian zone with traffic restrictions. When you arrive in the town of Krk, please call the reception on 00385 51 221 128 and ask how to access to the hotel in order to be able to transport the luggage. At the reception desk you will receive a free parking card for one of hotel or public parking spaces in the vicinity of the hotel. Can I book a specific accommodation unit (accommodation unit No.) at a desired accommodation facility? The booking of a specific accommodation unit (number) unfortunately cannot be made, but we guarantee that you will be placed in an accommodation unit of the same category as the one reserved. We will gladly take into account all your accommodation-related wishes and comply with them if possible. How can I confirm my booking? The booking can be confirmed by submitting credit card data or by making an advance payment as a guarantee of arrival to the hotel. Which credit cards do you accept as booking confirmation? We accept the following credit cards as booking confirmation: Visa Classic, American Express, Diners and MasterCard. We do not accept Visa Electron cards and debit cards. What are the payment options at the reception desk and can I make a payment in installments? The payment can be made in cash and with all credit and debit cards. You cannot pay in installments. For more information, please contact the Reservation center. In which currency is the payment made? The payment is made at the hotel reception desk in Croatian kuna (HRK) or EUR at the currency rate valid on the day of payment. Please keep in mind that in credit card transactions, the payment currency is Croatian kuna (HRK). The bank converts that amount into the domestic currency of your account. Due to slight variations of the currency rates in different banks, you may be charged a slightly higher amount than the one expressed in the hotel invoice. Can I change the currency at the hotel reception desk? The Marina and Dražica Hotels have an exchange office which takes minimal conversion fee. At the hotels' exchange offices you can only exchange foreign currencies to a domestic currency. Do your suites have a kitchen? Hotel suites do not have a kitchen. Are pets allowed at your facilities? The pets are not allowed to enter the facilities. Explore Krk Island Welcome to Krk, the Golden Island! Enjoy the sea view, take a breath of fresh air, let the sunshine brighten your face... explore the charming medieval streets of the historical city of Krk, follow the wine & olive trails or take an adventurous boat trip to the spectacular surrounding islands of Croatia. Read more Wine And Chestnuts DaysRead more Hoteli Krk in collaboration with Krk's Prosciutto House and local producers organize the unique gastronomic and oenological presentation of local... 26.08.2016 - 26.08.2016Vocal Ensemble “Bona Forma”Read more If you want to hear a mix of pop, jazz, soul and folk music, you should come and listen to... 19.08.2016 - 19.08.2016Vocal Ensemble “Bona Forma”Read more If you want to hear a mix of pop, jazz, soul and folk music, you should come and listen to... Night sailing with a musical background, on the eve of the AssumptionRead more An unforgettable experience of watching the old vessels gathered together at Krk's night sailing spectacle, on the eve of the... Krk sailsRead more Admire the view of the old vessels that are an important part of Kvarner’s maritime heritage.
1.1 2.1 2.2 2.3 3.1 4.1 4.2 5.1 6.1 6.2 6.3 7.1 8.1 9.1 10.1 11.1 11.2 12.1 12.2 13.1 14.1 15.1 16.1 16.2 16.3 17.1 17.2 18.1 19.1 19.2 19.3 20.1 20.2 20.3 20.4 21.1 22.1 22.2 23.1 24.1 25.1 26.1 26.2 27.1 28.1 28.2 28.3 29.1 30.1 30.2 31.1 31.2 32.1 33.1 33.2 34.1 35.1 36.1 37.1
Kada je vrijeme check-ina (prijave)? Check-in je moguć od 14:00 sati. Raniji check-in ovisi o raspoloživosti smještajne jedinice, ukoliko objekt raspolaže spremljenim smještajnim jedinicama, rado će Vam omogućiti raniju prijavu. Radno vrijeme recepcije je od 0 do 24 sati. Kada je vrijeme check-outa (odjave)? Vrijeme check-out-a je do 10:00 ujutro. Kasniji check-out moguć je uz nadoplatu, ovisno o raspoloživosti smještajnog objekta i samo u prethodnom dogovoru s recepcijom. Možemo li dobiti vaš cjenik? Naše su cijene podložne promjenama ovisno o terminu boravka i raspoloživosti smještajnog objekta. Sve su cijene dostupne na web stranici ili upitom putem Rezervacijskog centra. Nažalost ne raspolažemo fiksnim godišnjim cjenicima, no garantiramo najnižu online cijenu. Hoće li promjena termina moje rezervacije utjecati na cijenu? Promjena termina rezervacije može utjecati na cijenu. Ima li moje dijete pravo na besplatan boravak ili popust? U hotelu Dražica popusti ili besplatni boravci za djecu ovise o vrsti smještajne jedinice: - Popusti za djecu na 3./4. ležaju u sobi s 2 odrasle osobe: 0 – 4,99 god. GRATIS; 5 – 11,99 god. - Popusti za djecu na 3./4. ležaju u Suitu ili Family sobi s 2 odrasle osobe: 0 – 11,99 god. GRATIS, 12 – 15,99 god. - Popust za dijete na osnovnom ležaju u sobi s 1 odraslom osobom: 0 – 11,99 god. Hotel Marina nema mogućnosti postavljanja dodatnih ležajeva niti popusta za djecu. Mogu li otkazati svoju rezervaciju bez troškova? Rezervaciju možete otkazati sukladno uvjetima otkazivanja. Uvjeti otkazivanja i plaćanja sastavni su elementi potvrde rezervacije. Kod redovnih uvjeta rezervaciju možete besplatno otkazati do 7 dana prije dana dolaska i to do 14:00h (CET). Uvjeti se mogu razlikovati ovisno o tipu ponude i cjenika pa molimo obratite pažnju na uvjete prilikom rezerviranja. Kod non-refundable rezervacija plaćanje se vrši u trenutku izvršenja rezervacije, a otkazi rezervacije ili promjena termina nisu mogući. Mogu li rezervirati parkirno mjesto? - Hotelsko naselje Dražica. Parkirno mjesto može se rezervirati isključivo kod check-ina, ovisno o raspoloživosti mjesta. Cijena parkinga iznosi 3,00 EUR po vozilu na dan. - Hotel Marina. Hotel se nalazi u pješačkoj zoni u kojoj je promet motornih vozila ograničen. Prilikom dolaska u grad Krk nazovite recepciju na 00385 51 221 128 te se raspitajte o mogućnosti prolaza do hotela kako biste prenijeli prtljagu. Na recepciji ćete preuzeti besplatnu parkirnu karticu za jedno od hotelskih ili javnih parkirnih mjesta u blizini hotela. Mogu li rezervirati određenu smještajnu jedinicu (broj smještajne jedinice) u željenom smještajnom objektu? Rezervacija određene smještajne jedinice (broj) nažalost nije moguća, no garantiramo da ćete dobiti istu kategoriju smještajne jedinice kakvu ste rezervirali. Sve želje vezane za smještajne jedinice rado ćemo zabilježiti i ostvariti ukoliko bude bilo moguće. Kako mogu potvrditi svoju rezervaciju? Rezervaciju je moguće potvrditi uz podatke o kreditnoj kartici ili uplatom akontacije kao jamstvima dolaska. Koje kreditne kartice prihvaćate za potvrdu rezervacije? Prilikom potvrde rezervacije prihvaćamo sljedeće kartice: Visa Classic, American Express, Diners i Mastercard. Ne prihvaćamo Visa Electron kartice i debitne kartice. Koje su opcije plaćanja na recepciji i mogu li plaćati u ratama? Plaćanje možete izvršiti u gotovini te svim kreditnim i debitnim karticama. Plaćanje u ratama nije moguće. Za više informacija molimo kontaktirajte Rezervacijski centar. U kojoj se valuti vrši plaćanje? Plaćanje se vrši na hotelskoj recepciji u hrvatskim kunama (HRK) ili EUR na temelju valutnog tečaja na dan plaćanja. Molimo, imajte na umu da se kod plaćanja kreditnom karticom iznos naplaćuje u hrvatskim kunama (HRK). Vaša banka taj iznos potom pretvara u domaću valutu vašeg računa. Zbog valutnog tečaja vaše banke može biti naplaćen neznatno drukčiji (viši) ukupni iznos od onoga navedenog u hrvatskim kunama (HRK) na hotelskom računu. Mogu li promijeniti valutu na recepciji hotela? Hoteli Marina i Dražica nude uslugu mjenjačnice, uz primjenu minimalne provizije. U hotelskim mjenjačnicama možete promijeniti isključivo strani novac u domaću valutu. Imaju li vaši apartmani kuhinju? Hotelski apartmani nemaju kuhinju. Jesu li kućni ljubimci dopušteni u vašim objektima? Kućni ljubimci nisu dopušteni.