http___megamuzika.hr_dostava__1.xml
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Jagoeve 100% Buyer protection Policy JagoEve 100% Buyer Protection stands for whom for what, when and why? It stands for the full satisfaction of the buyer who wish to fulfill their need through e-com via Jagoeve website. JagoEve 100% Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced. It covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller. In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at [email protected] . You can file a dispute within 30 days from the date of delivery. JagoEve looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from JagoEve for settling the dispute. Before the dispatch/delivery of the product: If your order is not dispatched within 5 business days,after the promised shipping date, 100% Buyer protection guarantees refund of the money you have paid for the product and gives you full flexibility to cancel your order. Immediate refund will be in the form of JagoEve Refund Voucher for the same amount which you can use for shopping. Cash refund shall be made as and when requested by the buyer. After the dispatch/delivery of the product: If the order is not delivered within 15 days after the order is dispatched, 100% Buyer protection guarantees FULL refund of the money you have paid for the product. Your payment will be held with 100% Buyer protection till the time product is delivered and you are completely satisfied with the product quality. If no request for replacement/exchange is made by you within 48 hours of the receipt of the product, we concur that you are satisfied with the purchase made. Seller’s payment is released only when you confirm the product has been received by you in good condition. In case we do not hear back from you within 48 hours of product delivery, we feel it would be fair to assume that you are satisfied with the product quality, size, physical condition & specification of the product, and will release the payment to the seller. In case you are not satisfied with the product delivered and inform JagoEve 100% Buyer protection within 48 hours of delivery, JagoEve 100% Buyer protection will resolve your complaint end-to-end within 30 days from the day the complaint is raised. If JagoEve 100% Buyer protection is not able to give a resolution within 30 days, JagoEve 100% Buyer protection will automatically refund JagoEve 100% of the money you had paid for the product. When a complaint is raised for a delivered product, the seller is paid only after the issue is resolved and you are satisfied with the resolution. What does JagoEve 100% Buyer protection cover? You have paid for the product but didn't receive it. You have received a damaged/defective product or a product that does not comply with the specifications as per your original order. You have received a product with which you're not satisfied because of fit/size. How do you receive your refund through JagoEve 100% Buyer protection? JagoEve 100% Buyer protection shall refund payment by providing you JagoEve Refund Vouchers for equivalent amount as your order. If you choose not use that, the refund shall be issued in form of cheque or bank transfer depending on the mode of payment used at the time of placing the order. More details are at Refund. JagoEve 100% Buyer protection Coverage Details Electronic products list: include Televisions, Lap tops, desk top computers, mobile phones etc ie basically those items that have an LED/LCD/PLASMA screen and function on basis of electronic circuits. Electronic Products does not include Air conditioners, Home and Kitchen appliances etc. Brand's policy shall apply for specific branded product. For sellers who sell branded products, which are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same. Refund/ exchange/ replacement is not allowed for inner garments and personal hygiene products for health reasons. IF size ordered is the size shipped, and if the size chart uploaded by the seller in the website is correct in terms of measurement, then ordered item by the buyer is not eligible for exchange/ replacement. Buyer complaint resolution mechanism provides for the remedial action to be taken by the seller on buyer’s complaint, failing which the final resolution will be provided by Jagoeve to resolve the complaints in accordance i.e.., In case the buyer complaint pertains to partial shipment of the products:- PARTIAL The packaging of the product is found to be correct but only a part of the product ordered by the buyer is there in the package, the buyer should expressly requested to notify the receipt of a partial products/service within 24 hours of delivery to the Seller and buyer should ship back the partial product received within 72 hours from the time of the receipt of the product. On confirmation of the product received back by the Seller, the seller should ship the perfect complete product ordered by the buyer within 48 hours on receipt of the returned product from the buyer. If Seller fails to ship the fresh complete shipment within the stipulated time Jagoeve shall not make the payment of the value of such goods to the seller. In case the buyer complaint pertains to the damaged products:- DAMAGED* The packaging of the product is found to be correct but the product is Damaged, the buyer should expressly requested to notify the receipt of a damaged products/service within 24 hours of delivery to the Seller and buyer should ship back the damaged product within 72 hours from the time of the receipt of the product. On confirmation of the returned product received by Seller, the seller should ship the perfect product ordered by the buyer within 48 hours on receipt of the returned product from the buyer. If you fails to ship the fresh complete shipment within the stipulated time Jagoeve shall not make the payment of the value of such goods. In case the buyer complaint pertains to the defective/faulty products:- DEFECTIVE* The packaging of the product is found to be correct but the product is defective /faulty, then the buyer should expressly requested to notify the receipt of a defective/faulty products/service within 24 hours of delivery to the Seller and buyer should ship back the defective/faulty product within 48 hours from the time of the receipt of the product. On confirmation of the returned product received by Seller, the seller should ship the perfect product ordered by the buyer within 72 hours on receipt of the returned products from the buyer. If you fails to ship the fresh complete shipment within the stipulated time Jagoeve shall not make the payment of the value of such goods. In case the buyer complaint pertains to the receipt of wrong product (generally wrong model/colour/size etc., ) :- WRONG* The Packaging of the product is found to be correct but the product in the packing is found as Wrong, the buyer should expressly notify the receipt of the wrong product within 24 hours of the delivery to the Seller and the Seller should ship the perfect product ordered by the buyer within 72 hours on receipt of the returned product from the buyer. In case the buyer complaint that the seller shipped the used product to the buyer:- USED * The packaging of the product is found to be correct and the product is found as used one, then the buyer should inform the receipt of the Used Products to the Seller within 24 hours of the delivery and the buyer should ship back the product within 72 hours from the time of the receipt of the Product to the Seller. On receipt of the returned product by the Seller, the Seller should ship the perfect unused new product ordered by the buyer within 48 hours on receipt of the product received from the buyer. In case the buyer complaint that the seller shipped the counterfeit product to the buyer, then Jagoeve recall the product from the buyer. All the claims/disputes to be submitted to the Grievance Officer, LEGAL & RESOLUTION-JAGOEVE [email protected] @* On receiving the claim of dispute from the seller to the Legal and Resolution Department of Jagoeve, the department shall investigate the dispute/claim and provide a Resolution within 30 (thirty) calendar days of the dispute/claim being raised by the Seller. In case Jagoeve found that the penalty has been wrongly levied on Seller, then Jagoeve shall reverse the amount fully/partially into Seller’s account in the next payment cycle.
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Otprema robe vrši se ekspresnom dostavom unutar 5 radnih dana. Ukoliko su proizvodi odmah na raspolaganju isporuka će biti izvršena odmah po primitku narudžbe. Proizvodi koji na Internet stranici imaju oznaku DOSTUPNO, nisu nužno raspoloživi u svim našim maloprodajnim trgovinama pa prije dolaska u jednu od naših trgovina, kontaktirajte nas putem maila ili telefona o raspoloživosti željenog proizvoda. Osim toga zbog velikog broja narudžbi koje se istovremeno predaju na web trgovini može se dogoditi da informacija o raspoloživosti proizvoda ne bude istovjetna sa stanjem na skladištu dobavljača. Takva situacija je izvanredna i ne traje dugo. Radimo sa svim kurirskim službama koje robu donose na Vaš kućni prag. Odabir ovisi o veličini i vrijednosti pošiljke, odnosno o povoljnijoj cijeni dostave. Kupac će o načinu otpreme biti obaviješten u trenutku naručivanja robe (elektronskim ili telefonskim putem ovisno o načinu kupnje za kojega se kupac odluči). Ukoliko roba nije na raspolaganju, Prodavatelj će Kupca obavijestiti (pismenim putem ili telefonski) o mogućem roku isporuke. Kupac tada može prihvatiti novi rok isporuke ili otkazati narudžbu. Odluči li se Kupac na otkazivanje narudžbe, Prodavatelj će mu vratiti novac najkasnije u roku od 30 dana od izjašnjavanja kupca o odustajanju od narudžbe. Ukoliko Kupac nakon 20 dana od predaje narudžbe ne dobije nikakvu obavijest ili isporuku od Prodavatelja, odnosno od dostavne službe, mora obavijestiti Prodavatelja kako bi isti mogao poduzeti radnje da se pošiljka nađe ili pošalje zamjenska. Ukoliko kupac ne podigne pošiljku s pošte u roku od 5 radnih dana, pošiljka se vraća Prodavatelju. Kupac je dužan prilikom preuzimanja robe provjeriti eventualna oštećenja i odmah ih reklamirati dostavljaču koji je robu dostavio, odnosno odbiti preuzeti pošiljku na kojoj su vidljiva vanjska oštećenja. Za robu u procesu dostave odgovara dostavna služba te svu štetu nastalu u toku dostave kupac potražuje od dostavne službe . Prodavatelj ni u kom obliku nije odgovoran za štetu nastalu u procesu slanja. TROŠAK DOSTAVE Za iznos narudžbe iznad 1.000,00 kn kupac ne plaća trošak bez obzira na mjesto dostave unutar Republike Hrvatske. Za robu koja se plaća pouzećem, uslugu prijevoza odnosno slanja plaća isključivo Kupac. Za iznose narudžbi manjih od gore navedenih, cijena dostave ovisi o cjeniku kurirske službe čemu podliježu i svi dodatni troškovi ovisno o ”brzoj isporuci” , ili: - 40,00kn za pošiljku do 4 kg manjeg volumena / iznos poštarine će biti iskazan na računu kupca kao dodatna stavka - +40,00kn za isporuku pošiljke iznad 4 kg – točan iznos obračunavamo nakon izvršene narudžbe / iznos poštarine će biti iskazan na računu kupca kao dodatna stavka POVRAT / REKLAMACIJE Kod kupnje unutar maloprodajnih trgovina Mega muzike: Kupac ima pravo na povrat/reklamaciju robe u roku od 8 dana u sljedećim slučajevima: – ako je isporučena roba koju kupac nije naručio – ako je uočio nedostatke na robi ili je neispravna (a da greške nisu nastale u transportu ) Reklamacije se zaprimaju pismenim putem na mail:katedrala ili na adresu Katedrala d.o.o. Vlaška 48, Zagreb za ”MegaMuzikaShop |” . U slučaju reklamacije i povrata robe, povrat se vrši isključivo dostavnom službom koju odredi prodavatelj i na adresu o kojoj je kupac obaviješten u trenutku odobrenja povrata. Jedino u tom slučaju troškove povrata snosi prodavatelj. Kupac je obvezan dostavljene proizvode vratiti u stanju u kojem su dostavljeni, u originalnom pakiranju ( trgovačko pakiranje u kojem je roba dostavljena), sa kompletnom pratećom dokumentacijom – otpremnicom, računom i garancijom. Prodavatelj je dužan u roku od 30 dana od dana primitka vraćenog proizvoda na skladište, kupcu zamijeniti proizvod s novim ili ukoliko to nije u mogućnosti vratiti mu uplaćena sredstva na račun. Ukoliko kupac nije zadovoljan kupljenim proizvodom, u roku od 14 dana ima pravo na zamjenu u istom ili višem iznosu. Kupac je obvezan proizvod koji vraća dostaviti u originalnom stanju. Kupac ima pravo jedanput na zamjenu proizvoda. Kod kupnje ili narudžbe putem webshopa: Kupac ima pravo, ne navodeći razloge za to, jednostrano raskinuti ugovor sklopljen izvan poslovnih prostorija ili sklopljen na daljinu u roku od 14 dana. Taj rok započinje primitkom kupljenog proizvoda od strane kupca ili kod slučaja narudžbe započinje potvrdom narudžbe te uplatom avansa. Kupac je dužan obavijestiti prodavatelja o svojoj odluci da otkaže kupnju/narudžbu i to pisanim putem na mail: katedrala@zg.t-com.hr. Prodavatelj će izvršiti povrat uplaćenog tek nakon što mu je roba vraćena. Kupac mora izvršiti povrat robe najkasnije u roku 14 dana od kada je obavijestio prodavatelja o otkazivanju kupnje, u suprotnom gubi pravo na raskid ugovora. U slučaju povrata robe kupac snosi troškove povrata, te je odgovoran za svako umanjenje vrijednosti robe, osim onoga koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe. O eventualnom umanjenju vrijednosti prodavatelj mora obavijestiti kupca u roku 14 dana i zapisnički to argumentirati. Kupac nema pravo na jednostrani raskid ugovora/kupnje kada je predmet ugovora roba koja je izrađena po specifikaciji kupca ili koja je jasno prilagođena kupcu te koja je naručena specijalno prema željama kupca, a ne nalazi se u redovnom asortimanu Mega muzike.