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Privacy Policy Introduction Orbotech Ltd. and its subsidiaries and affiliates (“Orbotech”) respect your privacy and want you to be familiar with how we collect, use and disclose information. This privacy policy, (together with our terms of use), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our site; you can be assured that it will only be used in accordance with this policy. This policy also tells you how Orbotech complies with the General Data Protection Regulation (“GDPR”) ((EU) 2016/679). You can read more about the GDPR here: https://www.eugdpr.org/ Purpose of this Privacy Policy Our privacy policy describes Orbotech’s practices in connection with information that we collect through our website (from which you are accessing this privacy policy), as well as certain information we collect from offline sources, as explained in more detail below. By providing personal data to us, you agree to the terms and conditions of this privacy policy. Important information and who we are This privacy policy is issued on behalf of Orbotech so when we mention "the Company" "we", "us" or "our" in this privacy policy we are referring to the relevant company in Orbotech responsible for processing your data. Orbotech Ltd. and its subsidiaries and affiliates (details of which can be found on our website) are joint controllers under the GDPR and with the website provider, who is processing data under instructions from us, is responsible for this website. Contact details You have the right to make a complaint about your personal data at any time to the relevant supervisory authority and this link will give you an overview of all national data protection authorities http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080. We would, however, appreciate the chance to deal with your concerns before you approach the data protection authority, so please contact our Data Champion us in the first instance. Our contact details are: Orbotech Ltd. Shderot Hasanhedrin Israel Email: online@orbotech.com Or: https://www.orbotech.com/contact/inquiries Please also contact us if you have any queries or concerns about this privacy policy. Your duty to inform us of changes It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can inform us of any changes by contacting us using the contact details provided in this policy. Third party links Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit. The data we collect about you We may collect and process the following personal data about you: - Title, name, address (including billing and shipping addresses), telephone number, email address, date of birth and gender. - Organization and job title or function. - Profile data including username, password, purchases or orders, your interests, preferences, feedback and survey responses - Marketing and communications data such as your preferences in receiving communications from us and our third parties and your communication preferences - Information that you provide by filling in forms on our website. - IP address and details of your visits to our website including, but not limited to, traffic data, location data, website logs and other communication data and the resources that you access. - If you contact us, we may keep a record of that correspondence. - IP Address: Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the Website, along with the time and duration of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites. We use IP Addresses for purposes such as calculating website usage levels, helping diagnose server problems, and administering the website. - Cookies – a cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, and helps us provide a better browsing experience when you navigate our website. The cookies we use are "analytical" cookies. They allow us to recognize and count the number of visitors and to see how visitors are using our website, enabling improvements, for example, ensuring that users are finding the information they need. We use traffic log cookies to identify which pages are most popular on our website to help us analyse website page traffic. We only use this information for statistical analysis purposes, after which the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. - Information provided by you on message boards, chat, profile pages and blogs, and other services to which you are able to post information and materials. Please note that any information you post or disclose through these services will become public information and may be available to visitors to the website and to the public. We urge you to be very careful when deciding to disclose your personal data, or any other information, on the Website. We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data, but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy policy. How we use personal data We use your personal data to understand your needs and provide better service. In particular, we use information held about you in the following ways: - To enable internal record keeping. - To ensure that content from our website is presented in the most effective manner for you and for your computer, including customizing our website according to your interests and preferences. - To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes, including information about new products or special offers. - To carry out our obligations arising from any contracts entered into between you and us. - To allow you to participate in interactive features of our service, when you choose to do so. - To send you important information regarding the website and changes to our terms, conditions, policies and/or other administrative information. - To aid in market research; we may contact you by email, phone, fax or mail. - If you are an existing customer, we may contact you by electronic means (e-mail or text/SMS) with information about goods and services similar to those, which were the subject of a previous sale to you. - We will not sell, distribute or lease your personal data to third parties, unless we have your permission or are required by law to do so. - We may use your personal data to send you promotional information about third parties, which we think you may find interesting, if you tell us that you wish this to happen. We may also use your personal data in the following circumstances: - Where we need to perform the contract we are about to enter into or have entered into with you. - Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. - Where we need to comply with a legal or regulatory obligation. We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. The table provided under the heading “legal basis” gives you more information. Please contact us if you need details about the specific legal ground we are relying on. Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time. How personal data is disclosed We may disclose your personal data, as we believe to be necessary or appropriate: - under applicable law, including laws outside your country of residence; - to comply with legal process; - to respond to requests from public and government authorities, including public and government authorities outside your country of residence; - to enforce our terms and conditions; - to protect our operations or those of any of our affiliates; - to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and - to allow us to pursue available remedies or limit the damages that we may sustain. We may disclose your personal data to: - Other companies in the Orbotech Group (acting as joint controllers or processors). - Third-party service providers acting as processors who provide services such as website hosting, data analysis, payment processing, order fulfilment, infrastructure provision, IT services, customer service, email delivery services, payment card processing, auditing services and other similar services to enable them to provide services. - Business partners - if you choose to purchase products and services from us that include or require products and services of our business partners (such as integration services), to enable them to provide the applicable products and services. - Website email recipients - to identify you to anyone to whom you send messages through the website. - Third-party distributors/agents that we ask to follow-up on requests from you. - Other third party - in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). - Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. - Regulators and other authorities who require reporting of processing activities in certain circumstances. Other information Our third-party service providers and we may collect “other information” (which is information, that does not disclose your identity) in a variety of ways, including: - Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version and Internet browser type and version. We use this information to help ensure that our website functions properly. - Usage data: We may use statistical data, analytics, trends and usage information derived from your use of services (“usage data”) through pixel tags and other similar technologies. Usage data includes, for example, aggregated quantitative information about active users, activity, topics, and groups. - Aggregated data: Aggregated data does not personally identify you or any other user of the website. For example, we may use aggregated data to calculate the percentage of our users who have a particular telephone area code. How we use and disclose other information Please note that we may use and disclose other information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine other information with personal data (such as combining your name with your geographical location). If we combine any other information with personal data, the combined information will be treated by us as personal data as long as it is combined. We use the services of reputable third parties to provide us with data collection, reporting, ad response measurement, and website site analytics, as well as to assist with the delivery of relevant marketing messages and advertisements. Security We use reasonable organizational, technical and administrative measures to protect personal data under our control. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know it. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach. We will notify you and, any applicable regulator, of a breach where we are legally required to do so. No data transmission over the Internet or data storage system is absolutely guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem. Please note that email communications are not always secure, so please do not include financial or sensitive information in your emails to us. Choices and access We give you many choices regarding our use and disclosure of your data for marketing purposes. You may opt-out from: - Receiving electronic communications from us: if you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by following the instructions contained in the email or by contacting us. - Our sharing of your personal data with affiliates for their marketing purposes: if you would prefer that we do not share your personal data with our affiliates for their marketing purposes, you may opt-out of this sharing by contacting us. - Our sharing of your personal data with unaffiliated third parties for their marketing purposes: if you would prefer that we do not share your personal data with unaffiliated third parties for their marketing purposes, you may opt-out of this sharing by contacting us. We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages. Retention period We will retain your personal data for the period necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or allowed by law. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, within applicable legal requirements. International transfer We share your personal data within the Orbotech Group. This involves transferring your data outside the European Economic Area (EEA). We ensure your personal details are protected by requiring all our group companies to follow the same rules when processing your personal data under the GDPR. These rules are contained within an Intragroup Agreement. Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is: - We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries. - Where we use certain service providers, we may use specific contracts approved by the European Commission, which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries. - Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA. Sensitive information We ask that you not send us, and you not disclose, any sensitive personal data (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the website. Information we handle as a service provider In the course of providing goods and services to our customers, Orbotech may receive information in the form of text, sound, software or image files from our customers and distributors about their own customers (“Customer Information”). Orbotech makes no claim of ownership to Customer Information, which may include personal data. Our customers may collect personal data, and at their request, we may host that data as part of service offerings on our platform. Orbotech acts only in accordance with our customers’ or distributors’/agents’ instructions and applicable law with respect to such information, and its collection, use and disclosure is governed by the privacy policy and practices of the customer or distributor concerned and not by this privacy policy. You should review the customer’s privacy policy or contact the customer directly to understand how they will use the data you submit to them. Updates to this privacy policy We may update this privacy policy from time to time. Any changes to this privacy policy will become effective when we post the revised privacy policy on our website. Your use of the websites following these changes means that you accept the revised privacy policy. Your legal rights If you are a “data subject” under the GDPR, you have rights in relation to your personal data. You have the right to: - Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. - Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. - Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request. - Object to processing of your personal data. This is only exercisable where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation, which makes you want to object to processing on this ground as you feel it affects your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information, which override your rights and freedoms. - Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. - Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. - Withdraw consent. Where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Lawful basis The following table sets out the legal basis on which we may collect, use and retain your personal data. The terms referred to in the table having the following meanings: - Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by Contacting us - Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. - Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. Definitions and useful terms Controller: the person or organisation that determines when, why and how to process Personal Data. It is responsible for establishing practices and policies in line with the GDPR. We are the Data Controller of all Personal Data relating to our Company Personnel and Personal Data used in our business for our own commercial purposes. Data subject: a living, identified or identifiable individual about whom we hold Personal Data. Data Subjects may be nationals or residents of any country and may have legal rights regarding their Personal Data. General Data Protection Regulation (GDPR): the General Data Protection Regulation ((EU) 2016/679). Personal Data is subject to the legal safeguards specified in the GDPR. Personal data: under the GDPR this is any information identifying a Data Subject or information relating to a Data Subject that we can identify (directly or indirectly) from that data alone or in combination with other identifiers we possess or can reasonably access. Personal Data includes Sensitive Personal Data and Pseudonymized Personal Data but excludes anonymous data or data that has had the identity of an individual permanently removed. Personal data breach: any act or omission that compromises the security, confidentiality, integrity or availability of Personal Data or the physical, technical, administrative or organisational safeguards that we or our third-party service providers put in place to protect it. The loss, or unauthorised access, disclosure or acquisition, of Personal Data is a Personal Data Breach. Privacy Notices (also referred to as Fair Processing Notices) or Privacy Policies: separate notices setting out information that may be provided to Data Subjects when the Company collects information about them. These notices may take the form of general privacy statements applicable to a specific group of individuals (for example, employee privacy notices or the website privacy policy) or they may be stand-alone, one-time privacy statements covering Processing related to a specific purpose. Processing or process: any activity that involves the use of Personal Data. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organising, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transmitting or transferring Personal Data to third parties. Pseudonymization or pseudonymized: replacing information that directly or indirectly identifies an individual with one or more artificial identifiers or pseudonyms so that the person, to whom the data relates, cannot be identified without the use of additional information, which is meant to be kept separately and secure. Sensitive personal Data: information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, biometric or genetic data, and Personal Data relating to criminal offences and convictions.
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Pravila privatnosti PRAVILA PRIVATNOSTI Privatnost podataka je od velike važnosti za Manos d.o.o. i želimo biti otvoreni i transparentni s obradom Vaših osobnih podataka. Stoga imamo pravila koja određuju kako će se Vaši osobni podaci obrađivati i zaštititi. Tko je voditelj obrade Vaših osobnih podataka? Voditelj obrade obrađuje Vaše osobne podatke u skladu s važećim pravilima o zaštiti podataka, posebno u skladu s Općom uredbom o zaštiti podataka (EU) 679/2016 (u nastavku: Opća uredba) Voditelj obrade: Ivana Kovačić Manos d.o.o. Zagreb Franje Milićevića 31 Gdje pohranjujemo vaše podatke? Podaci koje prikupimo pohranjujemo unutar Europskog gospodarskog područja (EGP), ali se također mogu prenijeti i obrađivati u zemlji izvan EGP-a. Svaki takav prijenos osobnih podataka provest će se u skladu s primjenjivim zakonima. Za prijenose izvan EGP-a koristimo Standardne ugovorne klauzule i zaštitu privatnosti. Tko pristupiti vašim podacima? Nikad nećemo prosljeđivati, prodavati ili mijenjati vaše podatke u marketinške svrhe trećim stranama izvan voditelja obrade. Podaci koji se prosljeđuju trećim stranama koriste se samo za pružanje naših usluga. U nastavku ćete pronaći koje kategorije trećih strana pod svakim određenim postupkom. Koji je pravni temelj za obradu? Za svaku specifičnu obradu osobnih podataka koje prikupimo obavijestiti ćemo Vas je li pribavljanje osobnih podataka statutarno ili je obvezno za izvršavanje ugovora te da li ste obvezni pružiti osobne podataka te moguće posljedica ako ih odlučite ne pružiti. Koja su vaša prava? Pravo na pristup: Imate pravo zatražiti informacije o Vašim osobnim podacima koje držimo u bilo kojem trenutku. Možete nam se obratiti putem e-maila ili putem telefona. Pravo na prenosivost: Kad god voditelj obrade obrađuje Vaše osobne podatke automatiziranim sredstvima na temelju privole ili na temelju ugovora, imate pravo dobiti kopiju podataka u strukturiranom, uobičajenom obliku i strojno čitljivom formatu, te imate pravo prenijeti te podatke drugom voditelju obrade. To uključuje samo osobne podatke koje ste nam poslali. Pravo na ispravak: Imate pravo zatražiti ispravak Vaših osobnih podataka ako su netočni, uključujući i pravo na dopunjavanje nepotpunih osobnih podataka. Pravo brisanja: Imate pravo u bilo kojem trenutku zatražiti brisanje osobnih podataka koje je voditelj obrade obrađivao sukladno čl. 17. Opće uredbe osim u sljedećim situacijama. Pravo na prigovor na obradu na temelju legitimnog interesa: Imate pravo prigovoriti obradi osobnih podataka koja se temelji na legitimnom interesu voditelja obrade i koji neće nastaviti obrađivati osobne podatke u takve svrhe, osim ako legitimni interes za obradu ne nadilazi interese, prava i slobode ispitanika ili radi postavljanja, ostvarivanja ili obrane pravnih zahtjeva . Pravo prigovora na izravni marketing: Imate pravo prigovoriti izravnom marketingu, uključujući analizu profiliranja koja je napravljena za izravne marketinške svrhe. Možete se isključiti iz izravnog marketinga na sljedeće načine: slijedeći upute u svakoj marketinškoj pošti putem e-mail-a ili na telefon voditelja obrade Pravo na ograničenje obrade: Imate pravo tražiti da voditelj obrade ograniči obradu Vaših osobnih podataka pod sljedećim okolnostima: ako se suprotstavite legitimnom interesu voditelja obrade da obrađuje osobne podatke, voditelj obrade će ograničiti svu obradu takvih podataka čekajući provjeru legitimnog interesa ako osporavate točnost osobnih podataka, voditelj obrade će ograničiti svu obradu takvih podataka na razdoblje provjere točnosti osobnih podataka ako je obrada nezakonita možete se suprotstaviti brisanju osobnih podataka i zatražiti ograničenje uporabe umjesto svojih osobnih podataka ako voditelj obrade više nema za osobnim podacima za potrebe obrade, ali je to potrebno za vas da postavite, ostvarite ili branite pravne zahtjeve. Kako možete ostvariti svoja prava? Zaštitu podataka shvaćamo vrlo ozbiljno i zato nas možete kontaktirati putem e-maila: dpo@manos.hr Službenik za zaštitu osobnih podataka: Imenovali smo službenika za zaštitu podataka kako bismo osigurali da kontinuirano obrađujemo vaše osobne podatke na otvoren, točan i legalan način. Možete se obratiti našem službeniku za zaštitu podataka na [dpo@manos.hr] i napisati DPO kao predmet ili putem telefona: 01/5615089. Pravo na pritužbu nadzornom tijelu: Ako smatrate da voditelj obrade obrađuje Vaše osobne podatke na nezakoniti način, možete nas kontaktirati. Imate i pravo podnijeti prigovor nadzornom tijelu. Ažuriranja naše obavijesti o privatnosti: Možda ćemo morati ažurirati naša Pravila privatnosti. Najnovija verzija Pravila privatnosti uvijek su dostupna na našoj web stranici. Obavijestit ćemo Vas o svim materijalnim promjenama u Pravilima privatnosti, na primjer promjene svrhe obrade osobnih podataka, identiteta izvršitelja obrade ili vaših prava. SLUŽBA ZA KORISNIKE Zašto koristimo vaše osobne podatke? Koristit ćemo vaše osobne podatke za upravljanje Vašim upitima, za rješavanje pritužbi i jamstva za proizvode i tehničku podršku putem e-pošte, telefona i putem društvenih medija. Internet stranica sadrže forme i informacije koje omogućuju brzi elektronički kontakt s nama, kao i izravnu komunikaciju s nama, što također uključuje i opću adresu tzv. elektronske pošte (e-mail adresu). Ako ispitanik kontaktira voditelja obrade putem e-pošte ili putem obrasca za kontakt, osobni podaci koje je podnio ispitanik automatski se pohranjuju. Takvi osobni podatci koje ispitanik dobrovoljno isporučuje voditelju obrade čuvaju se kod voditelja obrade radi obrade i/ili kontaktiranja nositelja. Nema prijenosa tih osobnih podataka trećim stranama. Možemo vas također kontaktirati ako postoji problem s Vašom narudžbom. Koje vrste osobnih podataka obrađujemo? Obradit ćemo sve podatke koje nam date, uključujući sljedeće kategorije * kontaktne informacije kao što su ime, adresa, adresa e-pošte i telefonski broj * datum rođenja * podaci o plaćanju i povijest plaćanja * kreditne informacije * informacije narudžbe * račun ili broj člana u klubu * sva korespondencija u vezi sa upitom Tko ima pristup vašim osobnim podacima? Podaci koji se prosljeđuju trećim stranama koriste se samo za pružanje navedenih usluga. Koji je pravni temelj za obradu vaših osobnih podataka? Obrada Vaših osobnih podataka temelji se na zakonitom interesu voditelja obrade. Vaše pravo na prigovor na obradu na temelju legitimnog interesa: Imate pravo prigovoriti obradi osobnih podataka koja se temelji na legitimnom interesu voditelja obrade i koji neće nastaviti obrađivati osobne podatke u takve svrhe, osim ako legitimni interes za obradu ne nadilazi interese, prava i slobode ispitanika ili radi postavljanja, ostvarivanja ili obrane pravnih zahtjeva . SPRJEČAVANJE ZLOUPORABE I KAŽNJIVIH DJELA Zašto koristimo vaše osobne podatke? Koristit ćemo Vaše osobne podatke kako bismo osigurali da poštujete prava i obveze iz našeg odnosa, a kako bismo spriječili gubitak podataka kroz menadžment sigurnosti podataka i kako bismo spriječili zlouporabu naših usluga. Također ćemo koristiti Vaše osobne podatke putem video nadzora iz sigurnosnih razloga. Ovi će se podaci koristiti za praćenje incidenata i sprečavanje i prijavljivanje kaznenih djela u našim trgovinama. Vaši će se osobni podaci upotrebljavati za sprječavanje i za istragu zloupotrebe naših usluga na Internetu, gubitaka i prijevara. Koje vrste osobnih podataka obrađujemo? Obradit ćemo sljedeće kategorije osobnih podataka: • kontaktne informacije kao što su ime, adresa, telefonski broj i e-mail adresa • video snimke • povijest narudžbi • informacije o dostavi • povijest plaćanja Tko ima pristup vašim osobnim podacima? Vaši osobni podaci, koji su proslijeđeni trećim stranama koriste se samo za gore navedene svrhe. Osobni podaci koji su bitni za obradu incidenata i prijevara mogu se dijeliti s osiguravajućim društvima, upravnim i sudskim tijelima te (lokalnim ili globalnim) izvršnim vlastima za dovršetak istrage. Imajte na umu da takvi primatelji imaju neovisno pravo ili obvezu obrade Vaših osobnih podataka. Koji je pravni temelj za obradu vaših osobnih podataka? Obrada Vaših osobnih podataka kako bi se spriječila zlouporaba naših usluga temelji se na našem legitimnom interesu. Koliko dugo spremamo vaše podatke? Vaše podatke čuvamo za vrijeme koje trebamo spriječiti i/ili prijaviti potencijalne prijevare i druge prekršaje. Video snimke bit će spremljene u skladu s važećem zakonu, najviše 6 mjeseci. Vaše pravo na odbijanje obrade vaših podataka: Imate pravo prigovoriti obradi vaših osobnih podataka koji se temelje na legitimnim interesima voditelja obrade tako što ćete kontaktirati na dpo@manos.hr ili na telefon 01/5615089. KOLAČIĆI Naša web stranica koristi kolačiće. Kolačići su tekstualne datoteke koje se pohranjuju u računalni sustav putem internetskog preglednika. Mnoge web stranice i poslužitelji koriste kolačiće. Mnogi kolačići sadrže takozvani ID kolačića. ID kolačića jedinstven je identifikator kolačića. Sastoji se od niza znakova putem kojeg se internetske stranice i poslužitelji mogu dodijeliti određenom internetskom pregledniku u kojem je pohranjen kolačić. To omogućava posjećenim internetskim stranicama i poslužiteljima da razlikuju pojedinačne preglednike od drugih internet preglednika koji sadrže druge kolačiće. Poseban internetski preglednik može se prepoznati i identificirati pomoću jedinstvenog ID-a kolačića. Korištenjem kolačića, korisnicima naše web stranica možemo pružiti user-friendly osjećaj koji ne bi bilo moguće postići bez upotrebe kolačića. Kada korisnik pristupa web stranici kolačić se pohranjuje na računalni sustav korisnika. Drugi primjer je kolačić košarice za kupnju u online trgovini. Online trgovina pamti stavke koje je kupac stavio u virtualnu košaricu za kupnju putem kolačića. U bilo koje vrijeme spriječiti postavljanje kolačića putem odgovarajuće postavke web preglednika koji se koristi i stoga može trajno uskratiti postavljanje kolačića. Nadalje, već postavljeni kolačići mogu se izbrisati u bilo kojem trenutku putem internetskog preglednika ili drugih softverskih programa. To je moguće u svim popularnim internetskim preglednicima. Ako ispitanik deaktivira postavljanje kolačića u korištenom internetskom pregledniku, sve funkcije na našoj web stranici možda neće biti potpuno raspoložive. Naša web stranica prikuplja niz općih podataka i osobnih podataka kada ispitanik ili automatizirani sustav zatraži web stranicu. Ovi opći podaci i informacije pohranjeni su u datotekama dnevnika poslužitelja. Prikupljeni su (1) tipovi i inačice preglednika, (2) operativni sustav koji koristi pristupni sustav, (3) web stranicu s kojeg pristupni sustav dopire do našeg web mjesta (tzv. Preporuke), (4) datum i vrijeme pristupa internetskim stranicama, (5) adresu internetskog protokola (IP adresa), (6) davatelja internetskih usluga pristupnog sustava i (7) sve druge slične podatke i informacije koje se mogu koristiti u slučaju napada na naše informacijske tehnologije. Kada upotrebljavate ove opće podatke i informacije, mi ne donosimo zaključke o ispitaniku. Ove informacije potrebne su kako bi: (1) pravilno isporučili sadržaj naše web stranice, (2) optimizirali sadržaj naših web stranica, kao i oglas, (3) osigurali dugoročnu održivost naših informatičkih tehnologija i web tehnologije, i (4) tijelima nadležnim za provođenje zakona mogli pružiti informacije potrebne za kazneni progon u slučaju cyber-napada. Voditelj obrade anonimno analizira prikupljene podatke i informacije, s ciljem povećanja zaštite i sigurnosti podataka, te osiguranja optimalne razine zaštite za osobne podatke koje obrađujemo. Anonimni podaci zapisa poslužitelja (log) pohranjuju se odvojeno od svih osobnih podataka koje daje ispitanik. ISPUNJAVANJE PRAVNIH OBVEZA Zašto koristimo vaše osobne podatke? Koristit ćemo Vaše osobne podatke kako bi bili u skladu s obvezama iz zakona, sudskih odluka i odluka upravnih tijela. To uključuje upotrebu Vaših osobnih podataka za prikupljanje i provjeru računovodstvenih podataka u skladu s našim pravilima o čuvanju poslovnih knjiga. Koje vrste osobnih podataka obrađujemo? Obradit ćemo sljedeće kategorije osobnih podataka • broj kupca • broj narudžbe • ime i prezime • poštanska adresa • iznos transakcije • Datum transakcije • OIB (ukoliko je zatraženo ispisivanje R1 računa) Tko ima pristup vašim osobnim podacima? Vaši će podaci biti dostavljeni društvima koje pružaju nama uslugu u svezi gore navedenih podataka (društva koja pružaju uslugu pohrane podataka, IT društva koje pružaju rješenja za knjigovodstvo, upravnim tijelima sukladno zakonskim obvezama). Koji je pravni temelj za obradu vaših osobnih podataka? Obrada vaših osobnih podataka je neophodna da voditelj obrade ispunjava svoju zakonsku obvezu. Koliko dugo spremamo vaše podatke? Spremit ćemo vaše podatke u skladu s pravilima čuvanja poslovne i računovodstvene dokumentacije. ODREDBE O ZAŠTITI PODATAKA O PRIMJENI I KORIŠTENJU FACEBOOKA Na svojim web stranicama voditelj obrade može integrirati ili ima integrirane komponente poduzeća Facebook. Facebook je društvena mreža. Društvena mreža mjesto je društvenih sastanaka na Internetu, mrežne zajednice koja obično omogućuje korisnicima međusobnu komunikaciju i interakciju u virtualnom prostoru. Društvena mreža može poslužiti kao platforma za razmjenu mišljenja i iskustava, ili omogućiti internetskoj zajednici pružanje osobnih ili poslovnih informacija. Facebook omogućuje korisnicima društvene mreže da uključe stvaranje privatnih profila, učitavanje fotografija i mrežu putem zahtjeva prijatelja. Operativna tvrtka Facebook je Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, Sjedinjene Američke Države. Ako osoba živi izvan Sjedinjenih Američkih Država ili Kanade, voditelj obrade je Facebook Ireland Ltd., 4 trg Grand Canal, luka Grand Canal, Dublin 2, Irska. Svakim pozivom na jednu od pojedinačnih stranica ove internetske stranice, kojima upravlja voditelj obrade i na kojem je integrirana Facebook komponenta (Facebook plug-in), web preglednik na informacijskom sustavu nositelja podataka je automatski traži preuzimanje prikaza odgovarajuće Facebook komponente iz Facebooka putem Facebook komponente. Pregled svih Facebook dodataka može se pristupiti pod https://developers.facebook.com/docs/plugins/. Tijekom ovog tehničkog postupka Facebook je upoznat s time što je određeni sub-site naše web stranice posjetio ispitanik. Ako je osoba istovremeno prijavljena na Facebook, Facebook detektira svaki pristup nositelja podataka na naše internet stranice i za cijelo vrijeme trajanja boravka nositelja podataka na našim internetskim stranicama bilježi podatke o njegovim aktivnostima na našim stranicama. Ti se podaci prikupljaju putem Facebook komponente i povezani su s odgovarajućim Facebook računom nositelja. Ako korisnik klikne na jedan od Facebook-ovih gumba integriranih u našu web stranicu, npr. gumb “Sviđa mi se” ili ako subjekt podnese komentar, tada Facebook podudara ove podatke s osobnim Facebook korisničkim računom nositelja podataka i pohranjuje osobne podatke. Facebook uvijek prima, putem Facebook komponente, informacije o posjetu našoj web stranici od strane nositelja podataka, kad god se osoba podataka prijavljuje istovremeno na Facebooku tijekom poziva na našu web stranicu. To se događa neovisno o tome pokreće li korisnik podataka na Facebook komponentu ili ne. Ako takav prijenos podataka na Facebook nije poželjan za nositelja podataka, on ili ona to može spriječiti tako da se odjavite s računa na Facebooku prije nego što uputite poziv na našu web stranicu. Smjernica za zaštitu podataka koju je objavio Facebook, dostupna na adresi https://facebook.com/about/privacy/, pruža informacije o prikupljanju, obradi i korištenju osobnih podataka od strane Facebooka. Osim toga, objašnjava se on koje postavke Facebook nudi kako bi zaštitio privatnost predmeta podataka. Osim toga, dostupne su različite opcije konfiguracije kako bi se omogućilo uklanjanje prijenosa podataka na Facebook, na pr. Facebook bloker davatelja usluge Webgraph, koji se može dobiti pod http://webgraph.com/resources/facebookblocker/. Ovu aplikaciju može koristiti ispitanik kako bi se uklonio prijenos podataka na Facebook. ODREDBE O ZAŠTITI PODATAKA O PRIMJENI I KORIŠTENJU USLUGE GOOGLE ADSENSE Na svojim web stranicama voditelj obrade može integrirati ili ima integrirane komponente Google AdSense. Google AdSense usluga je online koja omogućuje postavljanje oglašavanja na web stranice trećih strana. Google AdSense temelji se na algoritmu koji odabire oglase prikazane na web stranicama treće strane kako bi se podudarale sa sadržajem odgovarajućeg web mjesta treće strane. Google AdSense dopušta ciljano usmjeravanje internetskog korisnika, a provodi se generiranjem pojedinačnih korisničkih profila. Operativna tvrtka Googleove AdSense komponente je Alphabet Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States. Svrha Googleove AdSense komponente je integracija oglasa na našoj web stranici. Google AdSense stavlja kolačić na informacijsku tehnologiju predmetnog nositelja. Definicija kolačića je objašnjena u jednom od prethodnih poglavlja ovog dokumenta. Postavljanjem kolačića Alphabet Inc. omogućava analizu korištenja naše web stranice. Svakim posjetom na jednu od pojedinačnih internet stranica kojima upravlja voditelj obrade i u koju je integrirana komponenta Google AdSense, internetski preglednik na informacijskom sustavu nositelja podataka automatski će slati podatke putem Google AdSense komponenta u svrhu oglašavanja na mreži i poravnanja povjerenstava do Alphabet Inc. Tijekom ovog tehničkog postupka poduzeće Alphabet Inc. stječe znanje o osobnim podacima, kao što je IP adresa nositelja podataka koji služi Alphabet Inc. kako bi razumjeli podrijetlo posjetitelja i klikova i potom stvorili provizije. Ispitanik može, kao što je gore navedeno, u bilo kojem trenutku spriječiti postavljanje kolačića putem naše web stranice odgovarajućom prilagodbom korištenog web preglednika i time trajno uskraćivati postavljanje kolačića. Takvo prilagođavanje korištenim internetskim preglednikom također bi spriječilo Alphabet Inc da postavlja kolačić na informacijsku tehnologiju podataka nositelja. Osim toga, kolačići koji su već upotrebljavani od strane alata Alphabet Inc. mogu se izbrisati u bilo kojem trenutku putem web preglednika ili drugih softverskih programa. Nadalje, Google AdSense koristi se tzv pikselima za praćenje. Piksel za praćenje je minijaturna slika koja je ugrađena u web stranice kako bi omogućila snimanje dnevnika i analizu dnevnika pomoću koje se može provesti statistička analiza. Na osnovu ugrađenih piksela za praćenje, Alphabet Inc. može odrediti je li i kada je web stranica otvorila neka osoba i koje su veze na njega kliknuli. Pikseli za praćenje služe, između ostalog, za analizu tijeka posjetitelja na web stranici. Kroz Google AdSense osobni podaci i informacije – koji također uključuju IP adresu i koji su potrebni za prikupljanje i obračun prikazanih oglasa – prenose se u Alphabet Inc. u Sjedinjenim Američkim Državama. Ti će osobni podaci biti pohranjeni i obrađeni u Sjedinjenim Američkim Državama. Alphabet Inc. može otkriti prikupljene osobne podatke putem ove tehničke procedure trećim stranama. Google AdSense dodatno je objašnjen pod sljedećom vezom https://www.google.com/intl/en/adsense/start/ ODREDBE O ZAŠTITI PODATAKA O PRIMJENI I UPOTREBI USLUGE GOOGLE ANALYTICS (S FUNKCIJOM ANONIMIZACIJE) Na svojim web stranicama voditelj obrade može integrirati ili ima integrirane komponente Google Analytics (s funkcijom anonimnosti). Google Analytics prikuplja i analizira podatke o ponašanju posjetitelja web-lokacija. Usluga web analize prikuplja, između ostalog, podatke o web stranici s koje je osoba došla (tzv. Referrer), koje su podstranice bile posjećene ili koliko su često i za koje vrijeme pregledane podstranice. Web-analiza se uglavnom koristi za optimizaciju web stranice i za provođenje analize troškova i koristi internet oglašavanja. Operator komponente usluge Google Analytics je Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, Sjedinjene Države. Za web analitiku putem usluge Google Analytics kontroler koristi aplikaciju “_gat. _anonymizeIp”. Ovom aplikacijom Google skraćuje IP adresu internetske veze nositelja podataka i anonimizira se prilikom pristupa našim web stranicama iz države članice Europske unije ili druge države ugovornice na Sporazum o Europskom gospodarskom prostoru. Svrha komponente usluge Google Analytics jest analizirati promet na našoj web stranici. Google prikuplja prikupljene podatke i informacije, između ostalog, kako bi procijenio upotrebu naše web stranice i pružio online izvještaje koji prikazuju aktivnosti na našim web stranicama i pružaju druge usluge vezane uz korištenje naše internetske stranice za nas. Google Analytics postavlja kolačić na sustav informacijske tehnologije ispitanika. Definicija kolačića je objašnjena u jednoj od prehodnih točaka u dokumentu. Postavljanjem kolačića Google može analizirati upotrebu naše web stranice. Svakim pozivom na jednu od pojedinačnih stranica ove internetske stranice, kojima upravlja voditelj obrade i na kojem je integrirana komponenta usluge Google Analytics, internetski preglednik na informacijskom sustavu nositelja podataka automatski će slati podatke putem Komponenta usluge Google Analytics u svrhu oglašavanja na mreži. Tijekom ovog tehničkog postupka poduzeće Google stječe znanja o osobnim podacima, kao što je IP adresa nositelja podataka, koja Googleu, između ostalog, služi za razumijevanje podrijetla posjetitelja i klikova, te naknadno stvaranje nagodbi. Kolačić se koristi za pohranjivanje osobnih podataka, kao što su vrijeme pristupa, mjesto s koje je pristup napravljen i učestalost posjeta naših web stranica od strane nositelja podataka. Svakim posjetom na našem Internet stranicama, takvi osobni podaci, uključujući IP adresu internetskog pristupa koji koristi ispitanik, prenijet će se Googleu u Sjedinjenim Američkim Državama. Ovi osobni podaci pohranjuju Google u Sjedinjenim Američkim Državama. Google može prenijeti ove osobne podatke prikupljene tehničkim postupkom trećim stranama. Ispitanik može, kao što je prethodno navedeno, u bilo kojem trenutku spriječiti postavljanje kolačića putem naše web stranice odgovarajućom prilagodbom korištenog web preglednika i time trajno uskraćivati postavljanje kolačića. Takvo prilagođavanje korištenim internetskim preglednikom također bi spriječilo Google Analytics postavljanje kolačića na informacijsku tehnologiju predmetnog nositelja. Osim toga, kolačići koji Google Analytics već upotrebljavaju mogu se izbrisati u bilo kojem trenutku putem web preglednika ili drugih softverskih programa. Osim toga, ispitanik ima mogućnost prigovora zbirci podataka koje generira Google Analytics, koji se odnosi na upotrebu ove web stranice, kao i obrada tih podataka od strane Googlea i mogućnost da se spriječi opisano prukupljanje osobnih podataka. U tu svrhu, ispitanik mora preuzeti dodatni preglednik ispod veze https://tools.google.com/dlpage/gaoptout i instalirati ga. Ovaj dodatak preglednika govori Google Analyticsu putem JavaScript-a, da se svi podaci i informacije o posjetima internetskih stranica ne prenose u Google Analytics. Instalacija dodataka preglednika smatra se Googleovim prigovorom. Ako je informacijski sustav nositelja kasnije izbrisan, formatiran ili novo instaliran, ispitanik mora ponovno instalirati dodatke preglednika kako bi onemogućio Google Analytics. Ako je dodatni preglednik deinstalirao ispitanik ili bilo koja druga osoba koja se može pripisati svojoj nadležnosti ili je onemogućena, moguće je izvršiti ponovnu instalaciju ili ponovno aktiviranje dodataka preglednika. Dodatne informacije i primjenjive odredbe o zaštiti podataka od Googlea mogu se preuzeti na adresi https://www.google.com/intl/en/policies/privacy/ i http://www.google.com/analytics/terms/us.htnl. Google Analytics dodatno se objašnjava u sljedećoj vezi https://www.google.com/analytics/.