http___marinazadar.com_novosti_obavijest-o-nacinu-podnosenja-prigovora-gostiju-07-06-2018__1.xml
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NOTICE ON THE MANNER OF FILING WRITTEN COMPLAINTS OF GUESTS In accordance with the provisions of article 6, par. 3 of the Act on the provision of services in the tourism sector (¨Official Gazette¨ number 130/17) we would like to inform the guests of our marina that a written objection to the quality of our services can be delivered in writing in our business premises (where the receipt of the complaint will be confirmed in writing) or via following contacts: Marina Zadar-Reception, Ivana Meštrovića 2, 23 000 Zadar, Croatia E-mail: marina@tankerkomerc.hr Along with the written complaint, please provide your first name, last name and address, so that we can submit a written response to your complaint, and thus affect the improvement of the quality of our services. The answer to your complaint will be delivered to you in writing no later than 15 days from the date of receipt of the complaint.
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Obavijest o načinu podnošenja PRIGOVORA gostiju Sukladno odredbi čl.6., 1 toč.3. Zakona o pružanju usluga u turizmu (“Narodne novine” broj: 130/17) obavještavamo goste marine da prigovor na kvalitetu naših usluga možete dostaviti u pisanom obliku u našim poslovnim prostorijama (gdje će pisanim putem biti potvrđen primitak prigovora) ili putem niže navedenih adresa: Recepcija Marina Zadar, Ivana Meštrovića 2, 23 000 Zadar; e-mail: marina@tankerkomerc.hr Uz pisani prigovor molimo dostavite Vaše ime, prezime i adresu, kako bismo Vam mogli dostaviti pisani odgovor na Vaš prigovor te na taj način utjecati na poboljšanje kvalitete naših usluga. Odgovor na Vaš prigovor dat ćemo u pisanom obliku najkasnije 15 dana od dana primitka prigovora.