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DEFINITIONS - It is agreed that the terms used in these general conditions shall have the following meanings: - Accommodation: term covering all rooms/studios/holiday flats/event venues offered by Edville (basic, standard, duplex, duplex with terrace). - Client: any natural or legal person, or member of a group, who wishes to call upon the services of Edville within the framework of a reservation or group booking. - Parties: refers to both Edville and the Client. - Data: personal data within the meaning of the General Data Protection Regulation, namely any information relating to an identified or identifiable natural or legal person; an “identifiable natural or legal person” is considered to be a natural or legal person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to his physical or moral, physiological, genetic, psychological, economic, cultural or social identity. - Technical equipment: Technical equipment that is provided by Edville or that can be ordered through Edville’s partner. - Final invoice: the total price of the services provided by Edville, calculated on the basis of all services provided to the Client. - No-show: reservation that was not canceled by the Client, although he did not present himself with all his participants in Edville for which he had a reservation. - Offer: the offer made by Edville to the Customer. - Service provider: any natural or legal person that works with Edville within the framework of the services offered to the Client. - Privacy policy: charter relating to the processing of personal data, explaining how personal data are processed by the company. - Catering: meals and drinks offered by Edville. - Services: a set of services offered to the Client as part of the contract with Edville. The basic price of these services does not cover the costs (such as salaries, municipal taxes on shows and entertainment, SABAM, and additional rights) of musicals and other events organized by the Client or by Edville at the request of the Client. The Customer assumes full responsibility for payment of taxes and fees. - Additional services: all additional services requested by the Client or one of his representatives over and above the services set out in the contract. These extra services are invoiced to the Customer. - Website: all the web pages accessible via the Internet network containing information on Edville and on the services it offers and the means of obtaining them. - City tax, tourist tax: Regional tax on tourist accommodation that the Customer must pay and that is payable to the authorities. - Processing: any operation consisting in particular, without this list being exhaustive, of collecting, storing, organizing, amending, using, or deleting personal data. - One-time booking fee: is part of a rate plan, total payment for the reservation. GENERAL - Unless otherwise stipulated in writing by a duly authorized person, the present general terms and conditions shall apply to all undertakings, services and agreements entered into or executed by Edville. These terms and conditions are posted on the website www.edville.be. As a result, they have been adequately notified. - The purpose of these general terms and conditions is to govern the contractual relations between Edville Home NV, hereinafter referred to as Edville, Edville Home, and Edville Studio. The customer is urged to read these general terms and conditions carefully. - Any reservation made by the Client with Edville presupposes full acceptance of these general terms and conditions, notwithstanding the conflicting provisions with any general terms and conditions of the Client, even if these are of a later date and/or contain a clause equivalent to the following general terms and conditions. - The data contained in this site are provided solely for the purpose of providing information about Edville and the services offered by Edville. Edville makes all reasonable efforts to ensure that this information is correct at the time of inclusion, which does not exclude the possibility that this site contains incomplete, inaccurate, or outdated information at any time. Edville reserves the right to supplement, modify, correct, or delete the information provided at any time, without any notification, and without giving rise to any liability on the part of Edville. Edville expressly excludes any guarantee or warranty in connection with the information provided to the extent legally possible, and shall not be liable for any direct or consequential damages in any case. The copyright on all offered information rests with Edville and consequently, this information may not be reproduced or communicated without prior and express permission from Edville. - In that case, the new version of the General Terms and Conditions will be available on the site with the date it came into force. Customers are advised to consult the General Terms and Conditions regularly to take note of any changes. In any case, the customer must only comply with the only version of the General Terms and Conditions that is in force at the time when the customer reserves the service. - Guaranteed best price for reservations via www.edville.be - Entering the required bank details and accepting these General Terms and Conditions by digital means constitutes an electronic agreement between the parties, which is evidence for the parties of the reservation of the service and for the payability of the amounts due for the execution of the said reservation. - The applicable General Terms and Conditions include all obligations of the parties. They may not include any other conditions communicated by the customer. - If the Special Terms and Conditions and the General Terms and Conditions contradict each other, only the Special Terms and Conditions shall apply to the relevant obligation. If general terms and conditions of any kind of a partner and another party contradict each other, only these General Terms and Conditions and the provisions of these terms and conditions apply to the relevant obligation. - If one or more provisions of these General Terms and Conditions are held invalid or declared as such by virtue of a law, a regulation, or a final decision of a competent court, the validity, and scope of the other provisions shall not be affected. - Only the Dutch version is authentic. If the General Terms and Conditions are translated into another language, the Dutch-language version shall prevail over all other versions in the event of any dispute, difficulty of interpretation, or difficulty in implementing these terms and conditions and, more generally, in respect of relations between the parties. - The customer acknowledges and agrees that Edville may transfer these general terms and conditions and all of the rights and obligations associated therewith to a third party, without the prior and written consent of the customer. The customer accepts that such a transfer will hold Edville harmless in the future. The customer cannot transfer the general terms and conditions and all rights and obligations connected therewith to any third party without prior and written consent from Edville. - These general terms and conditions shall apply in full to any group contract entered into by the Client with Edville and shall take precedence, by way of exception, over any possible different terms, conditions, or modalities mentioned in brochures, prospectuses, websites, or commercial documents of any kind. - The fact that Edville does not rely on any of the provisions of these general terms and conditions at any given time shall not, under any circumstances, be construed as a waiver of this provision at any subsequent time. DUTIES AND RESPONSIBILITIES OF THE CUSTOMER - The customer is solely responsible for the choice of the services on the site and whether they suit his requirements. Edville bears no responsibility in this respect. - The customer is also solely responsible for the information provided when creating the account and/or reserving a service. Edville cannot be held responsible for incorrect or fraudulent data provided by the customer. Furthermore, the customer is solely responsible for the use of the account and any reservation made, both in his own name and on behalf of third parties, unless the customer can prove that fraud has been committed on the account and that this was not due to an error or negligence on the part of the customer. - The customer undertakes to comply with the applicable rules and these General Terms and Conditions when using the site and the services offered on it. If the customer does not comply with his obligations under these general conditions, the customer shall be liable for any damage caused by the customer to Edville or to third parties. In this respect, the customer undertakes to hold Edville harmless from any claims, actions, or complaints of any kind whatsoever which may result from this and to indemnify Edville for any damages, costs, or compensation associated therewith. - By making a definite reservation for a service, the customer undertakes in particular to pay the price for it and to respect the associated Special Conditions. After all: – Any reservation or payment that is irregular, ineffective, incomplete, or fraudulent for a reason attributable to the customer shall result in the cancellation of the reserved service at the customer’s expense, without prejudice to any legal action that Edville may bring against the latter; – Any behavior contrary to good morals and disturbing the public order in the establishment, as well as the non-observance of the house rules of the establishment, shall result in Edville being able to ask the customer to leave without compensation and/or without a refund if payment has already been made. If payment has not yet been made or is incomplete, the customer must pay the cost of the services used before leaving; – The customer also undertakes not to use the digital resources made available by the establishment (in particular the Wi-Fi network) in any way whatsoever for the purpose of reproduction, representation, making available or public communication of works or objects subject to copyright or similar rights, such as texts, images, photographs, musical works, audiovisual works, software, and video games, without the consent of the holders of the rights mentioned in the intellectual property laws, where such consent is required. Furthermore, the customer shall comply with the security policy of the Internet service provider of the site, including rules on the application of security methods to prevent the unlawful use of digital resources and to refrain from any action that would reduce the efficiency of these resources. - The customer undertakes to inform Edville of any change in the purpose of the rented premises and to invite only persons whose behavior, reputation or honor cannot in any way cause material or moral damage to Edville, which reserves the right to intervene if necessary. If this obligation is not complied with, Edville shall be entitled to cancel the event without any compensation whatsoever. - The client has the obligation to pay the current or agreed hotel rates for the rental of the accommodation and for the other services that he uses. This also applies to services that Edville provides to third parties or costs that the hotel incurs for third parties if the customer has requested or caused these. DUTIES AND RESPONSIBILITIES OF EDVILLE - Edville undertakes, within the framework of a best-efforts obligation in accordance with the General Conditions of Use and with all due care and skill, to provide access to the site and the services provided and, as far as can reasonably be demanded, to do its utmost to remedy any malfunction of which it becomes aware. - However, Edville may be obliged to suspend the site temporarily without prior notice, notably for reasons of technical maintenance, without Edville being held responsible for this. - The customer acknowledges and accepts that Edville’s responsibility does not extend to inconveniences or damages associated with the use of the Internet, including, but not limited to: – poor transmission and/or reception of data and/or information on the Internet; – Defects in the receiving equipment or the communication lines; – Internet failures that prevent the proper functioning of the Site and/or reservation of the Services. - The Site may contain hyperlinks from other websites published and managed by third parties, and Edville disclaims any responsibility as to the content of these websites and the services offered on them. In this respect, it is stipulated that partners are responsible for the promotion of the offers contained on their own websites. The decision to consult third-party websites is therefore entirely the responsibility of the customer. Edville has the obligation to keep the accommodation that the customer has booked available and to provide the agreed services. PAYMENTS / PAYMENT TERMS - All reservations can be paid by bank transfer, mentioning the name and reservation number. - Subject to agreement, by pre-authorization of credit card - To confirm your reservation we will ask you for your credit card details as a guarantee prior to your stay. - Every payment automatically confirms your acceptance of our general conditions as described on this page. - The customer provides his/her payment details (i) to pay for the stay in advance, (ii) as a guarantee for the reservation, and (iii) as part of the online check-out procedure by entering the following directly in the field provided (the secure entry with SSL encryption) for a bank card: the number of the bank card, and its expiry date (the bank card used must be valid at the time of the stay), and the verification code in the case of prepayment via the payment platforms listed below. - Edville has chosen Ingenico Payment Services (i.e. Payment Service Provider) and Mollie for the security of online payments with a bank card. The customer’s payment card is subject to a validity check by these partners and can be declined for various reasons: stolen or blocked card, limit reached, error in entry, etc. In the event of problems, the customer must contact his bank, branch, or other entity to confirm the reservation of the service and the payment method. - For online payments, the following cards are available and are listed on the payment page of the site: Visa, MasterCard, and Bancontact. This list is subject to change. - If the customer makes the payment at the establishment, each establishment may accept different payment methods, but the customer must present the bank card used to make the reservation or advance payment at the establishment. The establishment may also ask for proof of identity in order to prevent bank card fraud. - If the customer has not paid the cost of the stay in advance online, the establishment may ask the customer on arrival to pay a deposit or issue an authorization to debit the cost from their bank account as a guarantee of payment for the amount corresponding to the services used. - In the case of a “no show” following a reservation for an accommodation service for which a bank card was provided as a guarantee, the establishment shall charge the client, as compensation, the amount of the stay with the bank card that was provided as a guarantee when the reservation was made. - Edville, if they so wish, shall, automatically and without justification, subject any acceptance of an order, any reservation, or any service to be provided or proposed to be provided to the payment in full or in part of the sums due to them, including under the form of advance payment, abatement or full settlement, even in anticipation. - If the customer subsequently wishes a reduction in the number of booked rooms, a reduction in the services provided, or a reduction in the length of stay, Edville may make the agreement to this subject to a price increase for the room(s) and/or the other services. Modifications are to be agreed upon in writing. - In justified cases (e.g. delayed payment by the customer or extension of the contract), Edville shall be entitled to increase the advance payment mentioned in the contract or to demand a higher security deposit to cover the expected costs of the stay. PRICES / RATES - The services and tariffs are freely determined by Edville, which reserves the right to change them. - The quoted rates may be changed without prior notice. Rates confirmed on the offer are valid for 1 month. After this period, they may be modified according to economic conditions based on economic indicators, modified VAT or excise duty rates, and changes in tax rates and service percentages. In this case, the rates in force on the day of performance will be applied. - Prices take into account the VAT applicable on the day of booking, and changes in the applicable VAT will automatically be reflected in the price indicated on the billing date. - In the event that new taxes imposed or required by law are modified or introduced by the competent authorities, these will be automatically reflected in the prices indicated on the billing date. - Finally, there are certain promotional offers that are only available on the site and which can only be purchased via the Internet and not at the reception of the establishment. - The prices indicated in Edville’s offer are valid only for the dates and quantities indicated. Changes in the program proposed by Edville (dates, models, volumes, etc.) may result in a price revision. - Any additional services requested by the Customer after the signing of the contract shall be subject to the same conditions as those applicable to the contract signed by the Parties. - The Client shall be responsible for the payment of all costs for services that were not included in the contract, but which during the stay in Edville and/or during the event were ordered by the Client or one of his participants either directly from Edville or from a third party. The Client shall unconditionally guarantee payment of all costs related to such additional services, including all invoices that a third party may have addressed to Edville in the mistaken belief that the order was placed in the name of and on behalf of Edville. - The prices for the reservation of services are indicated before, during, and after the reservation. - For accommodation services, the indicated prices per room apply for the number of persons and the selected date. - When the reservation of service is confirmed, the total price is indicated for the customer as a sum including taxes in the commercial currency of the establishment (this may differ from the local currency of the establishment in certain cases) and is valid only for the period indicated on the site. - If the settlement for the total amount of the reserved service takes place at the establishment in a currency other than the currency in which the reservation was confirmed, the customer will have to pay the conversion costs. If the confirmed amount is shown in a different currency when making the reservation on the site, please note that this is only an indication and not a commitment, as it takes into account a possible change in the exchange rate between the date of reservation and the date of stay at the establishment. - Unless otherwise indicated on the site, options not offered at the time of booking are not included in the price. - The tourist tax, which is shown at the time of booking the service, must be paid directly on-site at the establishment unless the stay has been pre-paid online including this amount. - Edville has the right to increase the prices when municipal taxes (culture tax, spa tax, etc.) are levied on the stay. The price increase is limited to the costs of the above-mentioned taxes. - The prices quoted are the prices valid at the time of conclusion of the contract, minor deviations, and changes excepted. - City tax and tourist tax are collected by Edville and are not included in the price. - If the advance payment is not made by the indicated date, Edville has the right to cancel the contract. INVOICE / SECURITY - Edville Home: the deposit is €600,- - Edville Home event: the deposit is €1200,- (event = +32 persons) - Edville Studio: for long-term rent to companies and private persons the deposit is - 1-month rent for a stay of 3 months and more - 2 months rent for a stay of 9 months and more - For long-term rent, to students, the deposit is 2 months’ rent. - If the client fails to comply with the conditions regarding the payment of the deposit, the advance payment, or the total advance payment, Edville reserves the right to cancel the reservation. - The billing address stated in the contract is binding. Changes to this can only be made prior to the events and/or overnight stays. Invoices are sent automatically by email. The customer consents to this by accepting the general terms and conditions. An invoice email address must be provided by the client at the latest before the start of the event/stay. Exceptions to this are only possible if agreed otherwise. - At the end of the event/stay, the final balance is drawn up and the Client, on the other hand, undertakes to pay the balance when leaving the accommodation, unless otherwise agreed in writing. Payment shall be made in cash or by Visa, Mastercard, or Bank contact. Unless otherwise agreed. - Please note that the release of the security deposit usually takes 10 working days, but can be as long as 20 working days or more, depending on the Customer’s bank. CREDIT CARD - The client shall provide a credit card upon check-in, the details of which shall be recorded by Edville. Credit cards will be authorized for the full amount of the stay plus an amount to cover any additional costs. If the customer uses facilities (e.g. minibar, etc.) that are not indicated at check-out, the hotel will be entitled to deduct these from the credit card, on the sole condition that the detail of the check-out is provided to the customer. In any event, the customer must protest in writing within 8 days against the payment made, if he/she considers it incorrect. DISPUTE / COMPETENCE / LEGISLATION - Any dispute regarding its validity, interpretation, execution of the agreement, or invoicing in execution thereof shall fall under the exclusive jurisdiction of the court in Ghent and, except where otherwise provided by law, Belgian law shall apply. We reserve the right to waive this clause in the event of a claim. These general terms and conditions, as well as the contractual relations between the Parties resulting from them, are exclusively governed by Belgian law, with the exception of the conflict of law rules. FORCE MAJEURE - In the event of force majeure, unforeseeable or irresistible events, or occurrences beyond the control of the party concerned, the latter shall be released from its obligations without compensation. However, it undertakes to inform the other party by all possible means in order to limit the possible damage. - Edville shall not be held responsible for non-compliance with all or part of its obligations and shall be entitled to terminate the contract if such non-compliance is due to the occurrence of a fortuitous event or to a case of force majeure or acts of third parties, such as in particular and without this list being exhaustive: flood, natural disasters, war, fire, storm, terrorism, strikes or acts of public authority. - Neither party can be held responsible by the other for the non-fulfillment of its obligations if this is due to force majeure. It is explicitly agreed that in the event of force majeure, the performance of mutual obligations shall be suspended for both parties and that each party shall bear the costs arising from this. Cases of force majeure are those usually recognized as such by the case law of the Court of Cassation. If the case of force majeure lasts longer than 30 days from its occurrence, these General Terms and Conditions may be dissolved by either party, without the other parties being able to claim any compensation. DAMAGE / LIABILITY / INSURANCE - The Client agrees to behave with due diligence at Edville and to observe the internal regulations (house rules). - Any serious or repeated breach of this provision will be considered as serious misconduct on the part of the Client and will entitle Edville to terminate the stay of the Client and/or the persons under his responsibility without notice and without prejudice to the amounts due. - The Client undertakes to take out insurance with a recognized Belgian insurance company to cover his liability during the period as stipulated. - The customer/its participants are hereby prohibited from using the premises made available to them for meetings relating to extreme ideologies and/or ideologies, or which might, directly or indirectly, have a negative impact on normal events, or disrupt the peace and quiet of the other guests. - In any case, the customer, together with his participants, severally and indivisibly, one failing the other, will be obliged to compensate Edville for any damage or nuisance caused by the participants of the customer. The customer shall also be obliged to indemnify Edville against any claim (both in principal, interest, and costs) which may be made against Edville by any of the other guests/clients due to damage/ inconvenience that they may experience as a result of the event and/or the behavior/ negligence of the customer or his participants. - In any case, Edville can never, under any circumstances, be held liable in case of theft of or damage to goods/objects/etc. that are kept in Edville by the Client or his participants. - The Client shall be liable towards Edville for the persons under his responsibility and for any damage that he or the latter may cause to persons, property, equipment, and other facilities of Edville, and more generally, in places where the public has access. - Edville shall not be held liable for theft of equipment, damage to equipment, or damage caused by material brought to Edville by the Client. - The Client must personally ensure the integrity and security of this equipment and take out such insurance for theft, damage, and liability as he deems necessary. - The event must be organized in an orderly and civilized manner. Groups must also behave in an orderly and civilized manner; consequently, the Client shall be held liable for any damage or inconvenience caused directly or indirectly by the event/group, whether in the room where the event takes place or in any other location of the hotel. - Edville reserves the right to cancel, without notice or reimbursement of damages, any agreement which is contrary to the usual standards of morality or conduct, public order, and/or the normal use of the space made available to the Customer. - Liability of the hotel Edville shall be liable for all its obligations arising from the contract. Compensation claims by the customer are excluded. This shall not apply to damages resulting from a violation of life, body, or health where Edville has an influence on this violation, to other damages resulting from a violation of duty by Edville due to intent or gross negligence, as well as to damages resulting from a violation of typical obligations under the contract by Edville due to intent or gross negligence. A breach of duty by Edville is equivalent to that of a legal representative or agent. In the case of disruptions or deficiencies in the services of Edville, Edville shall be obliged from the moment of becoming aware of them or being informed of them by a direct complaint from the customer, to remedy the situation. The customer shall be obliged to do all that he can reasonably do to help remedy the disruption and to minimize the potential damage. - All claims against Edville shall, in principle, become time-barred after six months from the beginning of the knowledge-dependent regular limitation period in Art. 2271 of the Civil Code. The limitation periods shall not apply to claims based on a breach of duty by Edville or its agents as a result of intent or gross negligence or on a breach of life, body, or health. - You remain responsible for your own property at all times. NO SMOKING / ANTI-DRUG POLICY - Edville has a strict anti-drug policy. The sale, possession, and use of drugs are strictly forbidden on the site and in the buildings. The improper sale, use, or possession of nitrous oxide is also prohibited. - Smoking is not allowed in Edville (including, but not limited to: bedrooms, staircases, lifts and corridors, and any place accessible to the public, in accordance with the law of 22 December 2009). In the event of a breach of this prohibition, a cleaning fee of €250,- (excl. VAT) will be charged to the Customer, it being understood that a higher amount could be invoiced to the Customer if Edville were to determine greater damage (including, but not limited to: the impossibility of renting out the room). Your credit card will be charged for this. CANCELLATION CONDITIONS - Edville Home cancellation policy or reduction in the number of participants: In case of cancellation within 2 days of making the reservation, 0% of the total amount canceled will be charged. – In case of cancellation up to 60 days before arrival, 30% of the canceled amount will be charged. – In case of cancellation within 60 days of arrival, 100% of the total amount canceled will be charged. - If the reservation is canceled up to 60 days before arrival, 0% of the total amount will be charged. - If the reservation is canceled less than 60 days before the arrival date, 30% of the total amount will be charged. - Edville Studio cancellation policy or reduction of the number of rooms: If a reservation is canceled up to 7 days before the date of arrival, 100% of the total amount canceled will be charged. - The client has to send Edville a detailed list of participants not later than 14 days before the expected date of arrival, mentioning the following data: the name of the participant(s) (i.e. surname, first name, sex, address, nationality) as well as (in case of individual payment) a valid credit card number. - If you do not show up (no-show), the total price of the reservation will be charged. - The correct number of participants will be determined at the latest 7 days before the planned date of arrival. - Third-party services or extra services (catering, flowers, etc.) that are canceled by the customer shall be paid for in full by the customer. - Cancellation by Edville If it has been agreed that the customer has the right to cancel the contract free of charge within a certain period of time, Edville shall also be entitled to cancel the contract during this period if other customers apply for accommodation booked through the contract. - In case an advance payment that has been mutually agreed upon, or that results from these general terms and conditions, is not made in due time, Edville shall also be entitled to withdraw from this contract. Furthermore, Edville shall be entitled to make claims for damages against the customer. - Edville will be entitled to cancel the contract with immediate effect when for instance the following situations occur: - Force majeure or other circumstances beyond Edville’s control, make the execution of the contract impossible. - When booking accommodation, deliberately confusing or inaccurate data that are essential for the contract are stated, for example, personal data of the customer or data concerning the purpose of the stay. - Edville has a well-founded reason to believe that the use of the services may endanger the smooth running of the business, safety, or public prestige of Edville, without this being attributable to the management or organization of Edville. - The purpose or reason for the stay is unlawful. - There is a breach of point II. 2. of these general terms and conditions. - Edville is closed. - The customer, as the debtor, has given insight into his financial situation under oath. - Bankruptcy or suspension of payment has been filed with regard to the customer’s assets. CHECK-IN / CHECK-OUT - Edville Home: Check-in is foreseen from 16:00 on the day of arrival. Check-out is possible until 10:00 on the day of departure. - Early check-in from 8:00 or late check-out is possible for an additional charge of €240,-. Edville studio: check-in is foreseen from 15:00 on the day of arrival. Check-out is possible until 10:00 on the day of departure. - Early check-in is not possible. - Late check-out until 13:00 is possible for €20,-. - The client can leave his/her luggage in the locker if he/she arrives early until his/her departure for €5,-. If the client arrives before this time, Edville will try to the best of its ability and without obligation to make the accommodation available earlier, but cannot be held responsible for this. - In addition, the possibility to extend the stay will always depend on the availability of the accommodation and cannot be guaranteed. - The access to Edville is done by means of codes that are communicated before the arrival of the Client. These codes will be given to the Client when the reservation is confirmed and guaranteed by the payment made by the Client in accordance with these general terms and conditions and will be communicated at the latest on the day of arrival of the Client. - Departures later than 17:00 will incur the cost of an additional night’s accommodation. AGREEMENT / DISSOLUTION / COMPENSATION - The customer shall not be entitled to any services from Edville until a final agreement has been signed and handed over to both parties. After signing, and thus acceptance by Edville, all obligations between the parties shall be exclusively governed by this contract, which shall replace all previous agreements between the parties. - Any changes or additions to this contract must be made exclusively in writing and accepted by both parties. Verbal agreements will be considered invalid and non-existent. - The organizer is fully aware of the aforementioned conditions, which form an integral part of the contract, and accepts to comply with them. - Subletting or re-letting of the rented rooms and use for purposes other than accommodation requires the prior written consent of Edville. - If a third person makes the booking for the customer, he shall be liable to Edville as the orderer, together with the customer as joint and several debtors. - The contract is concluded when a room is ordered and promised. The conclusion of the contract shall oblige Edville to fulfill the offered services for the duration of the contract. The dates of the option are binding on both parties. Edville reserves the right, after the option date has expired, to release the agreed room for rental. DOUBLE BOOKINGS / INSUFFICIENT ROOMS - If upon arrival in Edville, it appears that there are not enough rooms available to accommodate all members of the group for which the reservation was confirmed, Edville has the right to accommodate this group wholly or partially in another hotel in the immediate vicinity of the same category for the amount of the accommodation booked. All additional costs, such as city tax, are for the customer. - Edville will decide freely on the choice of this alternative hotel and is responsible for the travel expenses to the alternative hotel as well as for the costs of staying overnight in that hotel. However, Edville shall not be obliged under any circumstances to pay damages of any kind to the Client. ADDITIONAL SERVICES - Additional services such as a bicycle, a kayak, a locker, and a baby crib can also be booked through the site. - Children of all ages are welcome. Children between 0-6 years stay for free. For children 6 years and older, there is a surcharge of €20,- per night in Edville Studio and €35,- in Edville Home. Edville Home: 1 baby crib is available and free of charge. - Edville Studio: for children between 0-3 years there is a surcharge of €10,- per reservation for the use of baby cots. The availability of a baby crib is always on request and needs to be confirmed by Edville. - External catering without a written request in advance is not allowed. Non-compliance will result in a fine per person/redemption charge. ANIMALS - We have a heart for animals but have decided not to allow them in Edville unless otherwise agreed in writing. MINORS - Reservations made by minors are forbidden, provided that they are accompanied by an adult or have written permission from a parent, and only upon request. - Edville reserves the right to refuse access to its premises to any minor not accompanied by his/her legal representative and to cancel the reservation. - Edville may also cancel any stay if it appears that the reservation will be used to accommodate minors unaccompanied by their legal representatives. FIRE PREVENTION AND SAFETY PROCEDURES - Emergency exits should always be kept free of obstructions and indications of their location should be left visible to anyone attending the function. Where explicitly stated, fire and emergency doors should always remain closed. Nothing may be attached to the panic doors, nor may materials be placed behind them in advance. - Hallways that serve as escape routes must be kept free of obstructions. - It is prohibited to bring inflammable, explosive, or dangerous liquids or products into Edville, as well as to make adjustments to existing installations, materials, furniture, or equipment without prior written consent from Edville. Should such adjustments prove necessary, this must be requested in writing from Edville at least 21 days prior to the function taking place. - Curtains, wall coverings, and any other decorative material hung from or attached to walls and ceilings must be made of at least fire retardant or fireproof material. If these materials are hung in doorways or corridors, they shall separate in the middle and be attached in such a way that they can easily be pulled aside. - The electrical facilities must not be overloaded - Fire-fighting facilities must not be misused - The ban on smoking must always be respected - If the organizer hires external private security personnel for the job, the private security company hired must be licensed by the Ministry of the Interior and its personnel must comply with the Law on private security companies, security firms, and in-house security of 10 April 1999, relating to training. The number, name, and whether or not security personnel is armed must be notified to Edville in writing in advance. - Care must be taken not to exceed the maximum number of persons permitted in a room, without prior written permission from Edville. The installation of own electrical appliances like heaters, air-conditioning, fondue, and gourmet is strictly forbidden. - Also, the use of candles and fire pits is at one’s own risk and Edville can not be held responsible for possible accidents. PRIVACY - The person responsible for the personal data that may occasionally be collected on the www.edville.be website is Edville. Its registered office is located at Brusselsesteenweg 167, 9090 Melle. The company is registered under the number BE 0442.024.644. Edville may be contacted by telephone on 09 395 08 07 and via the following e-mail address: mail@edville.be. The treatment of your personal data by Edville is done in full compliance with the legislation on the protection of privacy, including the law of 8 December 1992, as amended by the conversion law of 11 December 1998 and coming into force after the publication of the royal decree of 13 February 2001. - By making a reservation for a stay and/or event with Edville, the data collected by the Customer are processed by Edville. These data are necessary to manage the reservation of the Client and can be used to get to know the Client better and to send him information on Edville’s products and services. Any other use requires prior and specific authorization from the customer. - The customer’s data is intended for Edville and for the service providers. Customer data may be transferred to entities located outside the European Union in order to manage the Customer’s reservations, to follow up on his file as part of pre-contractual measures, or on the basis of authorization from the competent data protection authority. - Edville implements data processing, for which it is responsible, for the commercial management of its reservations, invoicing and payment, prospecting and promotion/commercial animation, commercial statistics, and satisfaction surveys. The data is intended for Edville and its service providers, each for its own purposes. - In accordance with the legal provisions, the Client has the right to access, request, correct, oppose and delete the data collected by Edville, as well as the right to a more detailed definition of the guidelines for processing their data. For this purpose, the Customer must use the following unique address: mail@edville.be - The Client acknowledges to have read the charter on the processing of personal data, which can be accessed by clicking on the following link: privacy policy; this charter is also available on the Edville website. - The personal details provided by the client can be passed on to the police. Article 144 of the Act of 1 March 2007 containing various provisions (Belgian Official Gazette 14 March 2007) obliges the accommodation provider, if requested, to make the registered data available to the police in order to allow them to check it. - Any request to this effect can be made : either by e-mail to the following address: mail@edville.be or by letter to the data controller at the following address: Edville Home NV, Brusselsesteenweg 167, 9090 Melle - In order to ensure a secure payment transaction, the Edville components process the personal data in such a way that the fraud risk of each transaction can be determined. On this occasion, Edville may call upon the services of the Edville service provider for fraud prevention in order to carry out a more detailed analysis. Depending on the results of these analyses, Edville may take certain security measures, and in particular, ask the customer to use another booking channel or another payment method. These measures lead to the suspension of the execution of the reservation or if the result of the analysis does not guarantee a secure order, to its cancellation. If the customer uses a payment method fraudulently, leading to non-payment, he may be included in the Edville incident file. As a result, Edville may exclude him from future payments or carry out additional checks in the future. INFORMATION ABOUT GOOGLE REMARKETING TAGS - In order to provide personalized, behavioral targeting, this website uses remarketing tags, a service provided by Google Inc. (headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter “Google”). When you access this website, Google places cookies on the end device that you use. Cookies are small text files containing a string of numbers that can be read to analyze user behavior. We use cookies to find out which partner websites you have accessed on the end device and which advertisements have been shown there. When offering behavioral advertising, we consider it very important to protect your personal data. Therefore, we only use anonymized data to improve the quality of the advertising messages. We do not store and/or aggregate the data to identify you. You can decide at any time whether you want to continue to see personalized advertising or not. The cookies we create automatically expire after 90 days unless you manually block or disable them before then. You can permanently disable the cookies set by Google by changing the cookie settings via this link. Here you can change Google’s advertising settings. You can also disable cookies by going to the Network Advertising Initiative deactivation page and following the instructions there. More information about Google’s remarketing service can be found here. - The department of International Flanders is the competent authority that grants the license and where further information can be obtained about the regulations concerning the exploitation of tourist accommodations and the legal remedies generally available in the event of disputes and where the tourist can lodge a complaint. - Flemish Department of Foreign Affairs; tourist information office. Boudewijnlaan 30 bus 8, 1000 Brussels. 0032 2 553 29 50 logies@iv.vlaanderen.be. INVOICING CONDITIONS Edville, Edville Home, and Edville Studio are commercial names of Edville Home NV, registered office Brusselsesteenweg 167, 9090 Melle, VAT BE 0442024644, hereafter referred to as “Edville”. These general conditions apply to all services and goods provided by Edville as regards sales, rentals, and stewardship, irrespective of whether the customer is a private individual or a professional. When confirming the contract by mail or by buying or booking through the website www.edville.be, which describes our services and goods, the customer confirms that these general conditions form an integral part of the contract to the exclusion of any conditions of the customer. The latter expressly acknowledges having read these terms and conditions and accepting them in their entirety and without reservation. Deviation from our general terms and conditions is only possible in writing. All offers are without obligation. All prices given are always based on the location, time, duration, number of persons, extras, etc. as they apply on the day of the quotation. Official price changes, as provided for by legal provisions, automatically result in corresponding changes to the prices laid down in the contract. The proportional increase may also apply to part of the order or commission. All offers are valid for 7 days after the date of the offer. Any person or company placing an order for the account of a third party, or invoicing a third party, vouches for this third party, in accordance with Article 1120 of the Civil Code, and will be responsible for payment. All goods not paid for in full shall remain our full property, notwithstanding section 1583 of the Civil Code; any advances paid shall serve as compensation for costs and loss of profit. All services which have not been paid for in full may be discontinued unilaterally by Edville at any time. All our invoices are payable in cash to the account number as stated on the invoice, unless otherwise stipulated in documents binding the parties, or if an expiry date is mentioned on the invoice. The content of the services is described in the agreement and can only be deviated from by mutual agreement and in writing. The services shall be provided within the period stated in the agreement. The agreement shall regulate its duration and the modalities of its termination. Non-timely payment entitles us to unilaterally stop further deliveries or services in order not to allow the credit balance to increase further, and this is without any reminder on our part. The services are invoiced to the customer in accordance with the agreement. Unless there is a written protest within 8 days after the date of the invoice, the invoice will be considered accepted. The fees due by the customer are payable within 7 days after the invoice date. Non-payment on the due date of a single invoice shall automatically make the balance due of all other invoices not yet due immediately payable. In case of late payment of an invoice, the customer is obliged to pay a fixed compensation equal to 10% of the outstanding balance of the invoice, with a minimum of €100. The customer shall also owe interest of 10% per year until the date of full payment. Both the compensation and the interest shall be due by operation of law without notice of default. If an invoice is not paid on time, the performance of the contract may be suspended without the customer being able to request any service until all outstanding invoices are paid. The non-payment of invoices may be a reason for the service provider to consider the agreement terminated at the expense of the customer. In such a case, the customer shall be obliged to compensate all damages suffered by the service provider and costs incurred in the performance of the agreement. Complaints about delivery of goods and services or the execution of works shall be made upon delivery and confirmed by reasoned registered letter, within 5 days after the delivery or execution date. These complaints do not suspend the payment obligations. In the event of any dispute, Belgian law shall be exclusively applicable, and the courts of Ghent, and where appropriate the Justice of the Peace of Ghent, shall be exclusively competent. Upon entering the accommodation, the guest agrees to the house rules and the general conditions of Edville, which can be found on https://edville.be/terms-and-conditions/. In case of misbehavior by the guest, Edville reserves the right to terminate the agreement unilaterally, without the guest being able to claim any compensation for this. Edville reserves the right to claim damages as stipulated in the house rules and the general conditions of the accommodation where the guest is staying, which cannot be disputed.
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Opći uvjeti rezervacije smještaja - O nama Opći uvjeti u pružanju usluga smještaja1. Sadržaj ponude DONADIĆ turistička agencija se obvezuje osigurati gostu uslugu smještaja prema objavljenim informacijama dostupnim na stranicama www.mediteranpag.com , te prema opisu, cijeni i terminu sukladno potvrđenoj rezervaciji, osim u slučaju izuzetnih okolnosti tj. okolnosti na koje se ne može utjecati jer se ne mogu predvidjeti, pa samim time ni otkloniti (rat, nemiri, štrajkovi, terorističke akcije,sanitarni poremećaji, elementarne nepogode, intervencija nadležnih vlasti, smrt ili bolest pružatelja usluge i sl.). Kategorizacija i opis usluga Ponuđene smještajne jedinice opisane su prema službenoj kategorizaciji nadležne institucije, te na temelju uvida u stvarno stanje smještaja prilikom obrade objekta. Standardi smještaja, usluga, prehrane i ostalog kod pojedinih mjesta i zemalja su različiti i nisu usporedivi. Sve numeričke vrijednosti (površine, udaljenosti,…) na web stranici navedene su uz toleranciju +/- 20%. Raspored soba/apartmana u hotelu određuje recepcije hotela. Ukoliko gost nije izričito ugovorio sobu /apartman posebnih oblika, prihvatit će bilo koju sobu/apartman dodijeljenu mu u skladu sa njegovim voucherom (uputnicom). Svaki gost treba biti primljen u čistu i urednu smještajnu jedinicu, te će svakog gosta dočekati čista posteljina. Za goste koji ostaju duže od jednog tjedna posteljina će se mijenjati jednom tjedno. Davatelj usluga nije obvezan osigurati gostu ručnike. DONADIĆ turistička agencija jamči da će davatelj usluga u svakoj smještajnoj jedinici, sukladno broju osoba za koju je namijenjena,osigurati odgovarajuće posuđe u kuhinji i pribor za jelo. Gosti u smještajnu jedinicu dolaze poslije 14,00 sati, a na dan odlaska smještajnu jedinicu napuštaju prije 10,00 sati. Ključ rezerviranih smještajnih jedinica davatelj usluga predaje gostima u samom objektu. Cijena smještaja Cijene svih smještajnih jedinica (privatni smještaj, hoteli, pansioni, kampovi) objavljene na stranicama DONADIĆ turističke agencije variraju od objekta do objekta, te su posebno istaknute uz svaku smještajnu jedinicu. Cijena smještaja uključuje osnovnu uslugu i sve pristojbe kako je opisano uz smještajnu jedinicu. Cijena smještaja uključuje dnevni najam po smještajnoj jedinici, posteljinu, kuhinju opremljenu potrebnim posuđem i priborom (osim u slučaju najma sobe bez uporabe kuhinje), utrošak vode, struje i plina kao i za-vršno čišćenje. Cijene smještajnih jedinica objavljene su u eurima. Na računu će biti izražena i kunska protuvrijednost uplaćene usluge. Dodatne usluge su one usluge koje se pružaju u smještajnoj jedinici, ali nisu uključene u cijenu njezina najma (usluge prehrane, korištenje klima uređaja, korištenje perilice za rublje i posuđe, unajmljivanje čamca, vez za čamac i sl.), pa ih stoga gost plaća posebno i pod uvjetom da ih zaista koristi. Ako DONADIĆ turistička agencija raspolaže cjenikom dodatnih usluga, objavljuje ga na internetskim stranicama. Ako DONADIĆ turistička agencija ne raspolaže cjenikom dodatnih usluga, cijene se dogovaraju izravno s davateljem usluga. Većinu dodatnih usluga gost plaća izravno davatelju usluga, dok neke plaća pri potvrdi rezervacije. Iako je većina dodatnih usluga fakultativna, postoje i one obvezujućega karaktera (npr. nadoplata za završno čišćenje, izvanredni prijevoz do objekta, prijava gostiju i sl.). S obzirom na to da o nekim dodatnim uslugama ovisi i raspoloživost željenog smještaja (npr. prehrana, dovođenje kućnog ljubimca, korištenje dodatnog ležaja…), te s obzirom na to da sve dodatne usluge (npr. čamac, vez za čamac, internet…) ne moraju uvijek biti raspoložive, gost je obvezan sve željene dodatne usluge prijaviti prilikom kreiranja zahtjeva za rezervacijom. O svim obveznim nadoplatama, točnom iznosu nadoplata željenih usluga i eventualnih depozita, kao i o načinu njihove uplate, gost će biti obaviješten najkasnije prilikom slanja poziva na plaćanje. DONADIĆ turistička agencija zadržava pravo promjene cijena objavljenih na svojoj web-stranici u slučaju da davatelj usluge promijeni cijenu smještaja i/ili dodatnih usluga. Ako se cijena određene smještajne jedinice promijeni nakon prijave, a prije uplate akontacije, DONADIĆ turistička agencija obvezuje se da će odmah nakon što dozna promjenu obavijestiti gosta o tome te mu, uz njegov pristanak, poslati novi obračun. Ako se cijena smještaja i dogovorenih dodatnih usluga promijene nakon uplate akontacije, DONADIĆ turistička agencija jamči gostu da će preostali dio biti uplaćen po obračunu na osnovi kojega je gost i odlučio rezervirati određenu smještajnu jedinicu. U slučaju da davatelj usluge, odnosno DONADIĆ turistička agencija, snizi cijenu smještajne jedinice nakon što je gost potvrdio rezervaciju, gost nema pravo na novu, nižu cijenu. Ugovorne strane suglasne su da DONADIĆ turistička agencija ima pravo povećati cijenu prije početka korištenja usluge ako je nakon potvrde rezervacije došlo do promjene u tečaju ugovorene valute za više od 5 % ili do povećanja drugih troškova koji utječu na cijenu usluge, a za koje DONADIĆ turistička agencija nije znala niti je mogla znati. Gost ima pravo otkazati rezervaciju ako povećanje ugovorene cijene iznosi više od 10 %. U tom slučaju gost ima pravo na povrat do tada uplaćenog iznosa bez prava na naknadu štete. Novac se gostu vraća na bankovni račun o trošku agencije. Na usluge objavljene u first i last minute ponudi ne primjenjuju se nikakvi dodatni popusti. Sve navedene cijene se odnose na boravak duži od 3 noćenja. Ukoliko se radi o boravku kraćem od četiri noćenja cijena se uvećava za 30 % osim ako konkretnom ponudom po upitu gosta nije drukčije utvrđeno. U rijetkim slučajevima gost će prije početka korištenja rezerviranog smještaja morati izravno davatelju usluge uplatiti depozit u gotovini. Depozit služi kao jamstvo davatelju usluge da gost u zakupljenom smještaju neće počiniti štetu. Na dan odlaska, gostu će depozit biti vraćen u cjelosti, ali tek nakon što davatelj usluge prethodno utvrdi da je gost zakupljeni smještaj predao u stanju u kojem ga je i preuzeo. Boravišna pristojba Prema važećem Zakonu o boravišnoj pristojbi Republike Hrvatske, gost je dužan platiti boravišnu pristojbu istovremeno s plaćanjem usluge smještaja. Boravišna pristojba ovisi o terminu i mjestu borav-ka, a iznosi od 2,00 do 7,00 kn po osobi na dan za odrasle osobe. Mladi od 12. do 18. rođendana imaju popust od 50 % na taj iznos, dok djeca do 12. rođendana ne plaćaju boravišnu pristojbu. Konačan iznos boravišne pristojbe za određenu rezevaciju naplaćuje se prema ovim Općim uvjetima i istovremeno s uplatom konačnog iznosa za smještaj (ukoliko nije uračunata u cijenu smještaja, što je navedeno uz svaku smještajnu jedinicu). Rezervacije i uplate Upiti za rezervaciju smještaja zaprimaju se elektroničkim putem, faxom ili osobno u poslovnici DONA-DIĆ turističke agencije. Uplatom akontacije gost potvrđuje da je u potpunosti upoznat sa svim karakteristikama i uvjetima pod kojima mu se određena smještajna jedinica nudi. Činom uplate rezervacije sve što je navedeno u ovim uvjetima postaje pravna obveza kako za gosta, tako i za DONADIĆ turističku agenciju. Prilikom rezervacije gost je dužan dati sve podatke koje zahtijeva postupak rezervacije. O iznosu akontacije te načinu uplate ostatka iznosa gost će biti upoznat prilikom slanja poziva na plaćanje. Nakon što DONADIĆ turistička agencija primi na svoj račun iznos akontacije, dužna je gostu poslati voucher (uputnicu) elektroničkim putem ili faxom. Svi uvjeti vezani za plaćanje akontacije za rezervaciju smještaja objavljeni su u KAKO REZERVIRATI na našoj stranici. Gost plaća akontaciju samoinicijativno, te ne potražuje kamatu zbog plaćanja unaprijed. Upozoravamo Vas da za provedbu financijskih transakcija prema uputama naših internet stranica mora-te biti punoljetni, te da korištenjem naših stranica prihvaćate potpunu financijsku odgovornost za izvrše-ne transakcije. Ako uplaćeni iznos ne stigne na bankovni račun agencije do dolaska gosta na godišnji odmor, gost se obvezuje poslati agenciji potvrdu o izvršenoj bankovnoj transakciji (SWIFT). Pravo agencije na promjene i otkaz rezervacije DONADIĆ turistička agencija može predložiti promjene rezerviranog smještaja ili otkazati rezervirane smještajne kapacitete potpuno ili djelomično ako prije ili za vrijeme trajanja odmora nastupe izvanredne okolnosti isključivo uz rezervirani smještaj, koje se ne mogu izbjeći ni otkloniti (npr. sanitarni poremećaji, smrt ili bolest pružatelja usluge i sl.), a da su nastupile u vrijeme objave i prodaje smještajne jedinice bile bi opravdani razlog agenciji da ponudu ne objavi, te da ne prima prijave i potvrde rezervacije tih smještajnih jedinica. Ako je DONADIĆ turistička agencija u mogućnosti gostu ponuditi alternativni smještaj, promjena rezerviranog smještaja može se obaviti samo uz pristanak gosta. Ako je zamjenski smještaj jeftiniji od otkazanog, DONADIĆ turistička agencija obvezuje se razliku u cijeni vratiti gostu o trošku agencije. Ako je zamjenski smještaj skuplji od otkazanog, DONADIĆ turistička agencija zadržava pravo naplate razlike u cijeni. DONADIĆ turistička agencija dužna je sve goste koji su uplatom akontacije potvrdili svoj dolazak izvijestiti o promjeni u rezervaciji ili otkazu odmah nakon nastupanja izvanrednih okolnosti, a u nemogućnosti pronalaska alternativnog smještaja o trošku agencije vratiti im uplaćeni iznos rezervacije uvećan za bankovne troškove slanja novca. Gost se obvezuje dostaviti potvrdu o visini bankovnih troškova. Ova odredba primjenjuje se samo pod uvjetom da nastale izvanredne okolnosti nisu prouzročene višom silom, te da su vezane isključivo uz rezervirani smještaj. U slučaju promjena ili otkaza rezerviranog smještaja uzrokovanih višom silom primjenjuju se odredbe članka 8. Pravo gosta na promjene i otkaz rezervacije Gost može promijeniti već definiranu rezervaciju samo ako se davatelj usluga s tim slaže, a to može uključivati : promjenu nositelja rezervacije, termina rezervacije, broj osoba, starosne dobi osoba, vrste rezerviranih osnovnih ili dodatnih usluga te dinamike plaćanja. Zahtjev za izmjenom rezervacije podnosi se pisanim putem (elektroničkim putem, faxom ili putem pošte). Obrada navedenih promjena naplaćuje se paušalno, po promjeni (novom obračunu), i ovisi o datumu kad je DONADIĆ turistička agencija primila pisani zahtjev za promjenu parametara rezervacije: - za promjenu koju je gost zatražio 21 i više dana prije početka korištenja rezervirane usluge DONADIĆ turistička agencija naplaćuje paušalni administrativni trošak u iznosu od 25,00 EUR. - za promjenu koju je gost zatražio 20 i manje dana prije početka korištenja rezervirane usluge DONADIĆ turistička agencija naplaćuje paušalni administrativni trošak u iznosu od 40,00 EUR . U slučaju da gost nakon već usuglašene i potvrđene promjene zatraži novu promjenu rezervacije, ona se ponovno naplaćuje sukladno gore navedenom cjeniku troškova, čak i ako novi parametri u potpunosti odgovaraju parametrima originalno potvrđene rezervacije. Želi li gost otkazati rezervirani smještaj, mora to učiniti pisanim putem (elektroničkim putem, faxom ili putem pošte). Datum kad je DONADIĆ turistička agencija zaprimila pisanu obavijest o otkazu osnova je za obračun otkaznih troškova, i to na sljedeći način : - za otkaz do 31 dan prije početka korištenja rezervirane usluge, na ime manipulativnih i administrativnih troškova DONADIĆ turistička agencija naplaćuje 30 % ukupne cijene rezerviranog smještaja. Ostatak novca vraća se gostu o trošku primatelja. - za otkaz od 30 do 16 dana prije početka korištenja rezervirane usluge DONADIĆ turistička agencija naplaćuje 50 % ukupne cijene rezerviranog smještaja. Ostatak novca vraća se gostu o trošku primatelja. - za otkaz od 15 do 8 dana prije početka korištenja rezervirane usluge DONADIĆ turistička agencija naplaćuje 80 % ukupne cijene rezerviranog smještaja. Ostatak novca vraća se gostu o trošku primatelja. - za otkaz od 7 do 0 dana prije početka korištenja rezervirane usluge DONADIĆ turistička agencija naplaćuje 100 % ukupne cijene rezerviranog smještaja. - ako se gost ne pojavi na odredištu ili nakon početka korištenja otkaže zakupljene usluge, gost nema pravo naknadnog potraživanja uplaćenog iznosa. Ako gost otkaže rezervirani smještaj s jednim ili više priznatih popusta, kod obračuna storno troškova popusti neće biti uzimani u obzir i storno trošak će biti obračunat za punu cijenu rezervacije. Ako su stvarno nastali troškovi veći nego što je prethodno izloženo, DONADIĆ turistička agencija zadržava pravo naplate stvarno nastalih troškova. Navedeni troškovi otkaza primjenjuju se i na promjene parametara rezervacije ako davatelj usluga ne pristaje na dogovor o njihovoj eventualnoj promjeni, odnosno na prijenos uplaćene akontacije na novi obračun. Zamjena rezervirane smještajne jedinice drugom (različitog vlasnika) smatra se otkazom rezervirane smještajne jedinice. U tom slučaju gostu se također naplaćuju otkazni troškovi po navedenoj skali, dok će eventualna razlika biti priznata gostu za novu rezervaciju. Ako gost pri otkazu rezervacije smještajnih kapaciteta pronađe novog korisnika iste rezervacije, DONADIĆ turistička agencija zaračunava samo troškove nastale zamjenom. Ako se rezervacija otkaže zbog smrti gosta (nositelja rezervacije) ili člana njegove uže obitelji, DONADIĆ turistička agencija zaračunava samo minimalne troškove otkaza rezervacije (30%). Ova će se odredba primijeniti u slučaju smrti bilo kojeg člana grupe ili smrti člana njegove uže obitelji (bračni partneri, braća, sestre, roditelji i djeca), ali uz uvjet da je agencija raspolagala podatkom da je ta osoba bila prijavljena kao član grupe. Gost je obvezan proslijediti agenciji smrtni list, te eventualnu potvrdu o srodstvu preminule osobe s nositeljem rezervacije, odnosno članom grupe. Odmah nakon utvrđivanja točnog iznosa novca koji treba vratiti gostu, izvršit će se povrat uplaćenog iznosa o trošku gosta. Otkaz rezervacije koji je uzrokovan bilo kojim drugim razlogom uvijek će se riješiti uz obveznu naplatu otkaznih troškova po navedenoj skali. Ako gost u rezervirani smještaj ne dođe do 20.00 sati na dan početka korištenja rezervirane usluge, a o razlozima svojeg eventualnog kašnjenja nije obavijestio ni DONADIĆ turističku agenciju ni davatelja usluge, rezervacija će se smatrati otkazanom na dan dolaska, pa se troškovi otkaza obračunavaju prema navedenoj skali. U slučaju da je davatelj usluga u međuvremenu primio druge goste, gost nema pravo na prigovor te gubi pravo na povrat uplaćenog iznosa. Obveze DONADIĆ turističke agencije Dužnost DONADIĆ turističke agencije je briga o provedbi rezerviranih usluga i pravima gosta, sukladno dobrim običajima u turizmu i pravilima struke. DONADIĆ turistička agencija isključuje svaku odgovornost u slučaju promjena i neizvršenja usluga prouzročenih višom silom na teritoriju zemlje gosta ili teritoriju zemlje gdje bi usluga trebala biti izvršena (rat, nemiri, štrajkovi, terorističke akcije, elementarne nepogode, intervencije mjerodavnih vlasti i sl.) koja ima za posljedicu nemogućnost gosta da provede odmor u rezerviranoj smještajnoj jedinici. U tim slučajevima uplaćena akontacija gostu se ne vraća, niti ju je moguće priznati kao uplaćenu akontaciju za zamjenski smještaj koji bi gost eventualno želio rezervirati u drugoj destinaciji ili u drugom terminu. Obveze gosta Gost je dužan: - posjedovati valjane putne isprave za sve osobe (uključujući putne isprave za djecu i obvezne dokumente za kućne ljubimce). Troškove gubitka ili krađe dokumenata tijekom putovanja snosi gost, - pridržavati se carinskih i deviznih propisa RH, kao i država kroz koje prolazi tijekom putovanja - provjeriti je li mu za ulazak u RH ili u tranzitne zemlje potrebna viza. DONADIĆ turistička agencija ne pruža usluge sređivanja vize, te zadržava pravo zadržati uplaćeni iznos rezervacije u slučaju da gostu ne budu izdani potrebni dokumenti za ulazak u RH, - prilikom dolaska na odredište, DONADIĆ turističkoj agenciji predati voucher (uputnicu) za rezervaciju usluge smještaja dobivenu faxom, poštom ili elektroničkim putem, - na dan dolaska podmiriti DONADIĆ turističkoj agenciji preostali iznos cijene smještaja (i boravišne pristojbe ukoliko nije uključena u cijenu smještaja). - doći u smještajnu jedinicu u točnom broju i s točnom strukturom osoba koju je najavio agenciji. Ako u rezerviranu smještajnu jedinicu dođe više osoba ili drukčija struktura osoba nego što je naznačeno na voucheru (uputnici), davatelj usluga ima pravo uskratiti uslugu nenajavljenim gostima ili tražiti nadoplatu za njih. - najaviti dolazak s kućnim ljubimcem kako bi davatelj usluga prethodno dao svoj izričit pristanak. Davatelj usluga ima pravo uskratiti uslugu gostima ako oni inzistiraju na tome da se zakupljenim smještajem koristi i nenajavljeni kućni ljubimac - obavijestiti DONADIĆ turističku agenciju o svim bitnim činjenicama koje mogu utjecati na njegov boravak u rezerviranoj smještajnoj jedinici (npr. alergije i bolesti gosta, dolazak automobilom nestandardne veličine, potreba za krevetom nestandardne dužine i sl.) - pridržavati se kućnog reda u rezerviranoj smještajnoj jedinici, te surađivati s davateljima usluga ili DONADIĆ turističkom agencijom u dobroj namjeri; - u cijelosti nadoknaditi štetu vlasniku objekta za svaku moguću načinjenu štetu u smještaj-noj jedinici Gost snosi punu odgovornost za posljedice koje bi mogle nastati nepoštivanjem navedenih obveza. U slučajevima nepridržavanja ovih obveza, gostu može biti uskraćen rezervirani smještaj bez prava na povrat uplaćenog iznosa i bez prava na naknadu štete. Prtljaga i dokumenti DONADIĆ turistička agencija ne snosi nikakvu odgovornost za oštećenu, uništenu ili izgubljenu prtljagu, kao ni za krađu prtljage ili dragocjenosti u smještajnom objektu, te se stoga preporučuje putno osigura-nje od rizika na putovanju kod osiguravajućeg društva. Izgubljena prtljaga ili krađa prijavljuju se davatelju usluga smještaja i nadležnoj policijskoj postaji. DONADIĆ turistička agencija ne odgovara za gubitak ili krađu gostovih dokumenata tijekom korištenja smještajne jedinice, gost je o svom trošku dužan nabaviti nove. Rješavanje prigovora Gost ima pravo prigovora samo zbog pogrešno objavljenih fotografija, odnosno netočno prikazanih podataka vezanih uz rezerviranu smještajnu jedinicu, osim u slučaju kada je zatečeno stanje na korist gosta. Dodatno, gost ima pravo prigovora na nered ili nečistoću u zakupljenoj smještajnoj jedinici. Gost se odriče prava na prigovor na sve činjenice koje su navedene na internetskoj stranici DONADIĆ turističke agencije, a koje on nije prethodno uočio, kao i na sve činjenice na koje su ga prethodno upozorili djelatnici DONADIĆ turističke agencije. Gost se odriče prava na prigovor po bilo kojoj drugoj osnovi, a posebice prava prigovora na eventualne nepovoljne klimatske uvjete, konfiguraciju plaže, čistoću plaže, čistoću i opskrbljenost destinacije, čisto-ću i temperaturu mora, te na sve slične situacije i događaje koji mogu izazvati nezadovoljstvo gosta, a ne odnose se izravno na kvalitetu rezervirane smještajne jedinice (npr. lokalni problem s opskrbom vode, problem s kanalizacijom, prevelike gužve, krađa ili oštećenje imovine i sl.). Svaki osnovani prigovor rezultira otklanjanjem reklamiranih nedostataka, a ako to nije moguće, ponudom zamjenskog smještaja. Ako davatelj usluga nije u mogućnosti otkloniti reklamirane nedostatke, a DONADIĆ turistička agencija nije u mogućnosti ponuditi zamjenski smještaj , DONADIĆ turistička agencija o svojem će trošku izvršiti povrat uplaćenog iznosa. Najviša isplaćena naknada po prigovoru može biti samo do visine uplaćenog iznosa. Gost se unaprijed odriče traženja bilo kakve vezane materijalne ili nematerijalne štete (npr. bankovni troškovi slanja novca, troškovi telefona, dodatni troškovi goriva, gubi-tak vremena, prekomjerni stres, duševne boli …) Postupak u svezi s prigovorom : Ukoliko gost na samom odredištu ne bude zadovoljan stanjem smještajne jedinice, treba odmah po dolasku, o tome izvijestiti davatelja usluge, odnosno DONADIĆ turističku agenciju. Prigovor se može podnijeti samo na dan dolaska gosta. Ako je gost stigao na odredište nakon 21.00 sata, iznimno će se uzeti u razmatranje prigovori koji budu podneseni sljedećeg dana do 12.00 sati. Svi prigovori koji budu podneseni izvan ugovorenog roka bit će odbačeni kao neosnovani, jer se drži da su špekulativne naravi. Agenciji se ostavlja rok od dva sata da se nakon primitka prigovora o njemu očituje te, ako je prigovor osnovan, dodatnih osam sati za njegovo rješavanje. Vrijeme od 21.00 sata do 9.00 sati ne uračunava se u definirane rokove. DONADIĆ turistička agencija organizirana je na način da je svaki dan (uključujući subote, nedjelje i praznike) od 9.00 do 21.00 sat u mogućnosti zaprimiti prigovor gosta. Agencija se obvezuje odmah nakon zaprimanja prigovora početi prioritetno raditi na njegovu rješavanju. Nakon što provjeri sve okolnosti (ponajprije kontaktira s davateljem usluga) agencija se obvezuje nakon zaprimanja prigovora očitovati se o njegovoj opravdanosti. Ako DONADIĆ turistička agencija prigovor ocijeni osnovanim, daje mu se rok od osam sati da se prigovor riješi otklanjanjem uzroka prigovora. Gost je obvezan surađivati s predstavnikom DONADIĆ turističke agencije, kao i s davateljem usluga u dobroj namjeri kako bi se otklonili uzroci prigovora. Ako gost na samome mjestu ne prihvati ponuđeno rješenje prigovora koje odgovara rezerviranoj i uplaćenoj usluzi, DONADIĆ turistička agencija neće uvažiti naknadnu reklamaciju gosta niti će se smatrati obveznim na nju odgovoriti. Ako se opravdani uzroci nezadovoljstva ne mogu otkloniti, DONADIĆ turistička agencija obvezuje se pronaći zamjenski smještaj gostima. Mjerilo usporedivosti osnovnog i zamjenskog smještaja jesu lokacija i cijena oglašena na internetskim stranicama DONADIĆ turističke agencije. Usporedivom cijenom smatra se ista cijena, viša ili do 15 % niža od izvorne. Ako DONADIĆ turistička agencija gostu ponudi zamjenski smještaj niže cijene od rezerviranog, gost ima pravo na povrat razlike u cijeni. Ako DONADIĆ turistička agencija ponudi zamjenski smještaj više cijene od rezerviranog, razliku u cijeni snosi DONA-DIĆ turistička agencija. Ako gost ne prihvati zamjenski smještaj usporediv s reklamiranim (odgovarajuća lokacija i cijena), DO-NADIĆ turistička agencija neće uvažiti naknadnu reklamaciju gosta niti će se smatrati obveznim na nju odgovoriti. Prihvaćanjem zamjenskog smještaja gost se odriče prava na povrat uplaćenog iznosa za reklamirani smještaj. Ako DONADIĆ turistička agencija u definiranom roku (osam sati) ne ukloni reklamirane nedostatke ili gostu ne ponudi zamjenski smještaj, gost stječe pravo napustiti reklamirani smještaj, a DONADIĆ turistička agencija obvezuje se vratiti mu uplaćeni iznos o svojem trošku. Ako DONADIĆ turistička agencija prigovor ocijeni neosnovanim, neće djelovati na otklanjanju uzroka prigovora. Gost je u mogućnosti prihvatiti takvu odluku te u skladu s unaprijed dogovorenim uvjetima boraviti u rezerviranom smještaju ili zatražiti od agencije da mu ponudi alternativni smještaj, koji je obvezan platiti u punom iznosu novom davatelju usluga. Odlukom o boravku u rezerviranom (reklamiranom) smještaju gost se unaprijed odriče mogućnosti potraživanja povrata uplaćenog iznosa. Ako gost ne pri-hvati odluku agencije, te odluči naknadno potraživati uplaćeni novac, ne smije boraviti u reklamiranom smještaju. Najkasnije u roku od sedam dana po završetku rezervirane usluge, gost se obvezuje uložiti prigovor pisanim putem (e-mailom, faxom ili poštom). Prigovor zaprimljen izvan dogovorenog roka, te s nepotpunom dokumentacijom (fotografije, podaci iz drugih vjerodostojnih izvora…) neće biti uzeti u razmatranje. DONADIĆ turistička agencija dužna je donijeti pisano rješenje na uredno podnesen prigovor u roku od sedam dana nakon njegova primitka. DONADIĆ turistička agencija može odgoditi rok rješavanja prigovora zbog prikupljanja informacija i provjera navoda prigovora kod davatelja usluga najviše za dodatnih 14 dana. Dok DONADIĆ turistička agencija ne donese rješenje, gost se odriče posredovanja bilo koje druge osobe, arbitraže UHPA-e, sudske ustanove ili davanja informacija u medije. Ukoliko gost postupi protivno ovoj odredbi, zbog povrede procedure, a bez obzira na utemeljenost navoda, DONADIĆ turistička agencija ima pravo tražiti nadoknadu štete koju bi joj takav postupak gosta nanio. Ako gost na samome mjestu ne bude zadovoljan zatečenim stanjem, te napusti objekt i samoinicijativno pronađe drugi smještaj, s tim da agenciji ne pruži šansu da u ugovorenom roku od osam sati riješi uzrok njegova nezadovoljstva ili da mu eventualno pronađe zamjenski smještaj, ne može zahtijevati povrat novca niti uputiti tužbu za naknadu štete, bez obzira na činjenicu jesu li njegovi razlozi bili opravdani ili ne. Zaštita osobnih podataka Gost osobne podatke daje dobrovoljno. Osobni podaci gosta potrebni su u procesu realizacije tražene usluge, a koristit će se i za daljnju međusobnu komunikaciju. DONADIĆ turistička agencija obvezuje se da osobne podatke gosta neće iznijeti iz tvrtke ili dati trećoj osobi, osim u svrhu realizacije tražene usluge. Gost daje odobrenje da se njegovi osobni podaci mogu koristiti u svrhu marketinških akcija DONADIĆ turističke agencije. Nadležnost suda Sve sporove DONADIĆ turistička agencija i gost će nastojati rješavati sporazumno, a u slučaju da se ne mogu sporazumjeti ugovara se nadležnost suda u Pagu. Na sve što nije posebno određeno ovim Općim uvjetima primjenjuju se pravni propisi Republike Hrvatske koji su na snazi. Napomena Rezervacijom jedne ili više smještajnih jedinica prema objavljenim informacijama dostupnim na stranicama www.mediteranpag.com gost zasniva pravni odnos s DONADIĆ turističkom agencijom, te time potvrđuje da je suglasan s ovim Općim uvjetima u pružanju usluga smještaja. Sve što je na spomenutim stranicama objavljeno pravna je obveza kako za gosta, tako i za DONADIĆ turističku agenciju. Ovi Opći uvjeti temelj su za rješavanje eventualnih sporova između gosta i DONADIĆ turističke agencije, te se stoga gost upućuje da ih prije uplate akontacije obvezno pozorno pročita.