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shipping on purchase FREE Categories The purchaser (the customer) by confirming the order acknowledges that he accepts Terms & Conditions for the supply of goods declared by the seller. The relationship between the purchaser and the seller is subject to specified terms and conditions, which are obligatory to both parties at the same time. The seller reserves the right to change these terms and conditions. These terms and conditions govern the rights and obligations of company Šperky s.r.o, based Starozágorská 6, 04023 Košice, IČO: 45551596, DIČ: 2023033276, IČ DPH: SK2023033276 and our customers, arising from the purchase contract concluded between the company Šperky s.r.o, as seller, and the customer, as purchaser, via internet, and the subject of which is the purchase through the online store of company Šperky s.r.o. Our company offers you convenient online shopping right from the comfort of your home. The Eshop is open 24 hours a day for electronic ordering. The Eshop service is available from 7:00 a.m. until 3:30 p.m. (GMT) by the phone. The goods’ ordering is easy and comfortable by using the shopping cart directly in our Eshop or you can order goods via email or in a written form via mail. The goods listed in an order become the subject of a contract. Sizes, colours and other specifications of goods provided on our websites, in catalogues, brochures and other media are from data provided by our manufacturers and suppliers. We commit ourselves to supply only goods in perfect condition and in accordance with the specifications and features typical of the given type of goods. The condition for successful online ordering is to fill in all required data requested by the order form. The order concurrently becomes a draft of purchase agreement. The purchase agreement comes to an existence by the actual delivery of the goods. In special cases, mainly those with higher sum, except the initial automatic confirmation of the order by email, the seller reserves the right to reconfirm the order by phone and to ask the purchaser to pay a deposit in advance. If during the time when the goods was ordered, there was a significant change in exchange rates, price change or change of the supplied goods from the supplier’s side, the seller reserves the right to modify or to withdraw from the contract with immediate effect based on the agreement with the purchaser. The same applies in the case when the manufacturer ceases to deliver the ordered product, a new version of the product is introduced on the market or the manufacturer significantly alters the price of the product. In case of ordering goods from a foreign e-shop it is important to get familiar with the customs and conditions of their application in your country. The seller is not responsible for custom duties in force in the buyer's country. We send goods by Slovak Post. Delivery of goods will be subject to availability of products and seller’s operational capabilities provided as soon as possible. The average dispatch time of our goods ranges from 1 - 2 working days from the receipt of the order. In the event, that some of the goods are not in stock, you will be notified by e- mail or phone about the change of the delivery time in advance. In such case you have the right to annul the order, or to modify it. The delivery time for goods in stock is within 5-7 working days to European Union countries and 10-20 days for non-European countries. Prices listed in our online shop are valid at the time of ordering. We reserve the right of misprints and price changes in case of exchange rates changes, a significant rise in inflation or significant changes in supply conditions from our manufacturers and other suppliers of goods. The customer has the right to withdraw from the contract if the price changes. Invoice serves as the evidence of purchase. The invoice is available in electronic form – a PDF file –in your account after logging in after the shipment of the order. It may be attached to each shipment, it may be sent to the customer’s email or it may be sent to the place of delivery additionally within 7 calendar days from the dispatch day of the goods to the purchaser. The invoice also serves as a bill of delivery and a certificate of warranty. How do I apply a voucher code? On our website with products you can always see how many points you can gain when you purchase a certain product and the value of your voucher code. To apply vouchers from placed orders, you have to be registered on our website. In case of ordering more products, these points are added up. The collected points can be changed to a voucher directly in your account. Click on the ‘My loyalty points’ and then confirm that you wish to change loyalty points for voucher. The system will then generate a code to enter in your next order. An adequate amount to your points will be deducted from your order. Coupons can be used in 14 days from taking over your last order. In case it has been more than 14 days from your last order and you wish to use your coupon, we will add the coupon into your order manually upon your request. Discounts cannot be combined and they are not redeemable for financial worth. WITHDRAWAL FROM THE CONTRACT The seller reserves the right to cancel an order or its part in the case the purchaser stated false or misleading personal information or if the goods is no longer manufactured or available or the price has changed significantly. In this case, the seller will immediately notify the purchaser in order to arrange the further steps with the order. Each order is treated individually and with maximum effort to satisfy the customer. A non-business purchaser /who does not have an EIN/ has the right to withdraw from the contract within 14 working days from the date of receiving the shipment in accordance to the law No. 108/2000 of Body of Laws. For this purpose, you can use the sample form of withdrawal from the contract that you can download here form_en.doc. The period of withdrawal from the contract is maintained, if you send a notice about exercising the right of withdrawal from the contract before the expiration of the period for the withdrawal from the contract. The purchaser who withdraws from the contract is obliged to pay the necessary cost related to the returning of the goods, if the customer returns goods without damage or any flaw, he must adhere to the following conditions: Received, respectively, delivered goods have to be returned back to our address, which is stated below, at customer’s own expenses. Goods must satisfy the following conditions: Goods must be packed thoroughly, in original packaging, if possible Goods shall not be used – goods must be without any signs of being worn Goods must be complete! Goods must be sent back with the copy of the invoice Do not send goods by cash on delivery (COD). In the event of sending the goods by cash on delivery, it will not be taken over. When returning a product we are not liable for any loss of goods, while being shipped to us. It is the customer’s duty to pack the goods in such way that the goods will be prevented from any damage. When all above mentioned conditions for returning the goods will be fulfilled all payment will be returned that you made in connection with the conclusion of the contract, in particular the purchase price including the cost of delivery. It does not refer to the additional costs, if you choose other way of delivery than the cheapest common way of delivery offered by the seller. The payments will be returned without delay and no later than 14 days from the day when we will receive your notice of withdrawal from this contract. The payment will be made in the same way, you used during your payment if you have expressly not agreed to other form of payment, without charging any additional fees. In the event of failure of any above mentioned conditions, we will not accept the withdrawal from the contract and the goods will be returned back to the customer on our expenses. Obligations of the customer in case of withdrawal from the contract Unless the seller has not offered to collect the goods himself, the customer sends the goods back or hands them over to the seller or to a person authorized by the seller to receive the goods without delay and in any event not later than 14 days from the day on which he announced his decision to withdraw from the contract in accordance with Article 11. The deadline is met if the customer sends the goods back before the expiration of the 14-day period. In the event of failure of any above mentioned conditions, we will not accept the withdrawal from the contract and the goods will be sent back on expenses of the sender. The customer is responsible only for any decrease in value of the goods resulting from the handling of the goods in other way than what is necessary to assess the nature, characteristics and functionality of the goods. The customer is not responsible for decrease in value of goods, if the seller did not provide information about the right to withdraw from the contract in accordance with Article 6.1, h). If the goods were, in the case of contracts negotiated outside of business premises, delivered to the customer's home at the time of conclusion of the contract, the seller will pick up the goods on his own expenses, if it cannot be normally returned by post because of its nature. If the customer exercises his right to withdraw from the contract after submitting a request in accordance with Article 7. 3 or Article 8. 8, he will pay the seller the amount proportionate to the scope of the service provided to the moment when he informed the seller about exercising the right of withdrawal from the contract, in comparison to the full range of services to be provided according to the contract. The adequate amount that the customer has to pay to the seller is calculated on the basis of the total price agreed in the contract. If the total price is overestimated, the proportionate amount is calculated on the basis of the market value of the service provided. The purchaser is advised to inspect the delivered goods and control the delivered quantity of goods, assortment, or possible obvious flaws of goods. The purchaser must notify the seller of possible incompleteness of delivery or exchange of the assortment immediately after receipt of the goods. Otherwise the delivery is considered complete and without flaws. In case of evident damage, caused during the transport, the purchaser is obliged to write a claim protocol of the damaged package with the courier company, respectively not take over the goods. A written protocol of the nature of the damage is an essential condition for a possible complaint procedure. The payment for the purchased goods will be sent to you only after the receipt of the returned goods to our address or after submitting a proof of sending the goods back, depending on, which will happen earlier. In the event of failure of any above mentioned conditions, we will not accept the withdrawal from the contract and the goods will be returned back on expenses of the sender Any claims will be managed in accordance with valid law and by an individual agreement to satisfy the client’s requirements. The purchaser is advised to inspect the delivered goods and control the delivered quantity of goods, assortment, or possible obvious flaws of goods. The purchaser must notify the seller of possible incompleteness of delivery or exchange of the assortment immediately after receipt of the goods. Otherwise the delivery is considered complete and without flaws. In case of evident damage, caused during the transport, the purchaser is obliged to write a claim protocol of the damaged package with the courier company, respectively not take over the goods. A written protocol of the nature of the damage is an essential condition for a possible complaint procedure. You may inform us of the claim either via e-mail reklamacie@sperky-eshop.sk, via phone or via mail. The claim is initiated by delivering the claimed product to the address of our company. The warranty for the goods is 24 months in accordance with valid legislation (Commercial Code, Civil Code, etc.). In case, there is longer warranty provided by the producer than the legal warranty, the longer warranty is valid. The assessment of the goods defects is done according to own company rules, norms and provisions that are not in conflict with valid legislation of the Slovak Republic. The warranty does not relate to the defects caused by incorrect and inconsiderate use of the product, including the casual use of the product. It is necessary to deliver the claim via mail without any cash-on-delivery (C.O.D.) to our office address: SPERKY s.r.o. Denesova 8, OC Jednota 04023 KOSICE Slovak Republic If you are ordering goods from a foreign e-shop it is important to know the customs and conditions of their application process in your country. Seller is not responsible for customs duties in force in the buyer's country. More information about how to claim damaged goods can be found here: According to law no. 391/2015 on alternative dispute resolution valid from 01/02/2016 the customer has the right to turn to the system of alternative dispute resolution (hereinafter ADR). You can find further information about ADR on the website of the Ministry of Economy of the Slovak Republic. http://www.economy.gov.sk/alternativne-riesenie-spotrebitelskych-sporov-clr/146956s and the list of subjects of solutions ARS, too http://www.economy.gov.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s In order to offer you our service we need to know some of your personal information. We respect your privacy, and thus we try to minimize the amount of these data for the most necessary information and we protect it from abuse. Our work with personal data is fully subject to the legal norms of the law of privacy. Details about your purchases, your claims and other activities in our online shop are also confidential and subject to the same safety rules as working with personal data. Any gained data about you and your purchases are protected from abuse and are not given to any third party (except the companies ensuring the shipment of the goods or payment that obtain just a minimum piece of information about a customer, which is necessary for successful dispatch of goods). We reserve the right to use your data to inform you about sales, news and other marketing activities. Each of such emails contains information how you can let us know that you are not interested in it and you can prohibit us to use your data for these purposes. Moreover, you have the right to notify us in writing of any change, addition, or require from us the liquidation of your personal data. By using our online shop you agree with the gathering and usage of your personal data in accordance with our privacy policy and you agree with above mentioned rules.
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REKLAMACIJE, JAMSTVO, MATERIJALNI NEDOSTATAK U slučaju reklamacije robe zbog materijalnih nedostataka/neispravnosti na robi, robu pošaljite na adresu prodavatelja ili nas kontaktirajte na telefon naveden na početku ove predugovorne obavijesti. IZJAVA O JAMSTVU, SERVISNI UVJETI, MATERIJALNI NEDOSTACI Za sve proizvode za koje dajemo jamstvo vrijede jamstveni uvjeti navedeni u jamstvenom listu. Jamstvo ne isključuje odgovornost za materijalne nedostatke. Kupac je dužan čuvati račun i jamstveni list za cijelo vrijeme jamstvenog perioda. Garantiramo da će proizvod koji se koristi sukladno priloženim uputama i jamstvenom listu ukoliko ga ima, u jamstvenom roku pravilno funkcionirati. U slučaju kvara i drugih mogućih nedostataka obvezujemo se da ćemo izvršiti popravak odnosno zamjenu proizvoda u razumnom roku sukladno Zakonu o obveznim odnosima. Potrošač ima pravo pozvati se na materijalni nedostatak na stvari sukladno člancima 400-422 Zakona o obveznim odnosima, te mu je prodavatelj dužan ako se utvrdi postojanje takvog nedostatka prvo pokušati popraviti nedostatak, a potom zamijeniti proizvod ako popravak nije moguć. Raskid ugovora je moguć tek ako trgovac nije u mogućnosti popraviti odnosno zamijeniti proizvod. PRAVO NA JEDNOSTRANI RASKID UGOVORA Ugovor možete jednostrano raskinuti u roku od 14 dana bez navođenja razloga. Da biste mogli ostvariti pravo na jednostrani raskid ovoga Ugovora, morate nas obavijestiti o svojoj odluci o jednostranom raskidu ugovora prije isteka roka i to nedvosmislenom izjavom poslanom poštom ili elektroničkom poštom, u kojoj ćete navesti svoje ime i prezime, adresu, broj telefona, telefaksa ili adresu elektroničke pošte, a možete koristiti i niže priloženi primjer obrasca za jednostrani raskid ugovora. Ugovor možete raskinuti na način da ispunite obrazac koji se nalazi na kraju ove obavijesti, te ga pošaljete na našu adresu ili elektroničkom poštom. Primjerak obrasca za jednostrani raskid ugovora možete elekronički ispuniti tako da kliknete na RASKID UGOVORA. Potvrdu primitka obavijesti o jednostranom raskidu ugovora dostavit ćemo Vam, bez odgađanja, elektroničkom poštom. Rok za jednostrani raskid iznosi 14 dana od dana od kada je Vama ili trećoj osobi koju ste Vi odredili, a koja nije prijevoznik, roba koja je predmet ugovora predana u posjed. Ukoliko se sklapanje ugovora odnosi na više komada robe koji trebaju biti isporučeni odvojeno odnosno ako je riječ o robi koja se dostavlja u više komada ili više pošiljki rok za jednostrani raskid iznosi 14 dana od dana kada je Vama ili trećoj osobi koju ste Vi odredili, a koja nije prijevoznik, predan u posjed zadnji komad ili zadnja pošiljka robe. Ako jednostrano raskinete ovaj Ugovor, izvršit ćemo povrat novca koji smo od Vas primili, bez odgađanja, a najkasnije u roku od 14 dana od dana kada smo zaprimili Vašu odluku o jednostranom raskidu ugovora. Povrat novca bit će izvršen na isti način na koji ste Vi izvršili uplatu. U slučaju da pristajete na drugi način povrata plaćenog iznosa, ne snosite nikakve troškove u odnosu na povrat. Povrat novca možemo izvršiti tek nakon što nam roba bude vraćena ili nakon što nam dostavite dokaz da ste nam robu poslali nazad. Robu vratite na adresu MAX MEDIA, Dunavska 60, 31000 Osijek, bez nepotrebnog odgađanja, a u svakom slučaju najkasnije u roku od 14 dana od dana kada ste nam uputili Vašu odluku o jednostranom raskidu ugovora. Smatra se da ste izvršili svoju obvezu na vrijeme ako prije isteka naprijed navedenog roka pošaljete robu. Smatra se da ste odustali od raskida ugovora i novac Vam nismo dužni vratiti ako nam robu ne vratite nakon proteka roka od 14 dana od dana kada ste nam uputili odluku o jednostranom raskidu ugovora. Sve izravne troškove povrata robe morate snositi sami. Odgovorni ste za svako umanjenje vrijednosti robe koje je rezultat rukovanja robom (posebno, ali ne isključivo, gubitak popratne dokumentacije uz robu, uništenje originalne ambalaže, deklaracija na proizvodu, zaprljanu robu), osim onog koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe. Kako bi utvrdili prirodu, obilježja i funkcionalnosti robe možete postupati sa robom i pregledati istu isključivo na način na koji je to uobičajeno pri kupnji robe u prostorijama trgovaca (npr. dopušteno je isprobati kako roba radi, ali ne i upotrebljavati/koristiti robu). U periodu u kojem ostvarujete pravo povrata robu morate čuvati sa dužnom pažnjom odnosno morate se ponašati kao osobito pažljiv i savjestan čovjek. U slučaju umanjenja vrijednosti robe koje je rezultat rukovanja robom prodavatelj će se naplatiti iz iznosa primljene kupoprodajne cijene u omjeru od 20 do 95 % kupoprodajne cijene, a preostali iznos vratiti ćemo Vama. Prodavatelj samostalno utvrđuje iznos umanjenja vrijednosti robe, a Vama pružamo mogućnost nakon što Vas obavijestimo o iznosu kupoprodajne cijene koji zadržavamo uslijed umanjenja vrijednosti robe zahtjevati da Vam proizvod vratimo nazad uz Vašu obvezu plaćanja troškova dostave. Ukoliko je roba oštećena na način da ju nije moguće vratiti u prvobitno stanje prodavatelj zadržava pravo namiriti se iz kupoprodajne cijene u cijelosti, a Vi možete nakon obavijesti o namirenju iz kupoprodajne cijene zahtjevati povrat robe uz Vašu obvezu plaćanja troškova dostave.