http___logistics.bafree.net_hr_after-sales-service-important-for-customer-retention__1.xml
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After Sales Service – Important For Customer Retention After sales service should be an integral part of any companies’ sales strategy. A good After Sales service can with its excellence help you gain market share, reduce after-sales related overheads on products and services sold and most important of all key to customer retention. Most customers will not make a repeat purchase or continue with a company’s services in case of a bad experience. Many companies underestimate the potential After Sales has for giving you a competitive advantage. Customers expect a high-quality customer service, especially as they focus on getting good value for their money and are willing to spend more with those that deliver the best. According to American Express Customer Service Barometer “buying decisions of 89 per cent of consumers are influenced by convenience and 90 per cent of them attach importance to value-for-money propositions, almost 90% of consumers make their purchases based on the quality of after sales customer service.” The process of managing products after they have been sold has many names, such as After Sales, Reverse Logistics, Returns/Service Management, After Sales Service, and Customer Care. Some Facts About After Sales Service: - 6% of all items sold are returned (Returns Logistics, 2009). - 68% of returns have no technical fault (Accenture report, 2007). - The average loss related to a return is E19 (Newgistics, 2007) - Processing returns costs four times as much as processing the original order - An average of one consumer phone call is made per return Today many companies operate in complex value networks, but they lack the end-to-end control and visibility to effectively manage the discrete activities that make up the process, and they do not know how well these activities are being performed. A number of solutions are now available for the after sales process using Cloud processes. Service providers using this technology are able to provide effective management of their after sales business process network with the help of automated procedures. Other benefits are continuous visibility of entire operation in real time and quick access to all important data pertaining to after sales management. The cloud process confers entire control in your hands and improves efficiency while saving cost, with les human involvement for administration purposes as the processes are streamlined. The cloud process facilitates better planning of assets and displays excellent forecasting capabilities with efficient inventory management and finance management roles. The process is easily accessible through mobile and web interfaces which is a great advantage to the mobile customer. In today’s highly competitive world the cloud process has the power to make your after sales process a huge success. With its flexible qualities and intelligent features it enables company better detailing and increased customer retention. Incoming search terms: - importance of after sales service - powered by myBB customer retention strategy - after sales service important - Powered by Article Dashboard financial forecasting is important to financial managers - why after sales service is important
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Sevisnom - Važno Za zadržavanje klijenata Nakon prodaje uslugu trebao biti sastavni dio svakog tvrtki prodajne strategije. Dobra sevisnom može sa svojim izvrsnosti pomoći da dobije udio na tržištu, smanjiti nakon prodaje povezane režije na proizvode i usluge prodaju i najvažnije od svega ključ za zadržavanje klijenata. Većina kupaca neće napraviti kupnju ponoviti ili nastaviti s tvrtkom uslugama u slučaju lošeg iskustva. Mnoge tvrtke podcjenjuju potencijal nakon prodaje ima za što vam daje konkurentsku prednost. Kupci očekuju visoku kvalitetu usluge kupcima, pogotovo jer se usredotočiti na dobivanje dobru vrijednost za svoj novac i da su spremni potrošiti više s onima koji dostavi najbolje. Prema American Express Customer Service Barometar "kupuju odluke 89 posto potrošača su pod utjecajem praktičnost i 90 posto od njih pridaju važnost vrijednosti za novac prijedloge, gotovo 90% potrošača čine njihove kupnje temelji na kvaliteti nakon prodaja kupac uslugu. Proces upravljanja proizvode nakon što su prodali ima mnogo imena, kao što su postprodaje, povratne logistike, vraća / Service Management, usluga nakon prodaje, i Customer Care. Neke činjenice o sevisnom: - 6% svih prodanih stavki se vratio (Vraća Logistika, 2009). - 68% povrata nemaju tehničku grešku (Accenture izvješće, 2007). - Prosječni gubitak odnosi na povratak je E19 (Newgistics, 2007) - Obrada vraća košta četiri puta koliko obradu izvorni red - Prosječna jednog poziva potrošača telefon je napravljen po povratku Danas mnoge tvrtke rade u složenim mrežama vrijednosti, ali im nedostaje end-to-end kontrolu i vidljivost za učinkovito upravljati diskretne poslove koje čine proces, a oni ne znaju kako dobro ove aktivnosti se izvode. Broj rješenja su sada dostupni za nakon procesa prodaje putem Cloud procese. Davatelji usluga koji koriste ovu tehnologiju su u mogućnosti pružiti učinkovito upravljanje njihovom nakon prodaje poslovnog procesa mrežu uz pomoć automatiziranih postupaka. Ostale prednosti su kontinuirani vidljivost cijele operacije u realnom vremenu i brz pristup svim važnim podacima koji se odnose na upravljanje nakon prodaje. Oblak proces daje cijeli kontrolu u svoje ruke i poboljšava učinkovitost štedeći troškova, sa les ljudskog sudjelovanja za administrativne svrhe, kao procesi su moderniji. Oblak proces olakšava bolje planiranje sredstava i prikazuje odlične predviđanja mogućnosti s učinkovitim inventara i financije upravljanje uloge. Proces je lako dostupan putem mobilnih i web sučelja što je velika prednost za mobilne kupca. U današnjem visoko konkurentnom svijetu oblak proces ima moć kako bi vaš proces prodaje nakon ogroman uspjeh. Sa svojim kvalitetama i fleksibilnih inteligentnih značajki omogućuje tvrtke bolje detaljima i povećanu kupca zadržavanje. Dolazni uvjete za pretraživanje: - Važnost nakon prodaje uslugu - Powered by članka Nadzorna ploča financijske predviđanje je važno financijskih menadžera - powered by myBB strategije zadržavanja kupaca - nakon prodaje usluga važno - zašto nakon prodaje usluga je važno