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- Home - Governing Body - Membership of Governing Body - Committees of Governing Body - Schedule of Meetings of Governing Body - Reports to Staff of Governing Body Meetings - Due Dates for Meeting Documentation - Regulation on Conduct of Governing Body Business - Decisions reserved to Governing Body - Code of Practise - Governing Body Members - Statement of Primary Responsibilities - GB Elections 2018 - University Governance - HEA/IUA Code of Governance for Irish Universities 2019 - Corporate Governance - Governance v Management - UCC Organisational Structure - Legal Status of the University - Universities Act, 1997 - Statutes & Regulations - Policies - Insurance - Risk Management - Legal Affairs - Information Compliance - Data Protection - Copyright - Official Languages Act - Ethics in Public Office - Access to Information on the Environment - Freedom of Information - Freedom of Information in UCC - How to Make an FOI Request - Application Forms - Legislation - Routine Access to Records Policy - FAQs on FOI for UCC Staff - Useful Links - Contact Information - FOI Publication Scheme - General Information about UCC - Information on Services Provided to the Public - Information on Decision Making Processes - Financial Information - Procurement Information - FOI Disclosure Log - University Archives and Records Management - Health & Safety - University Companies - Campus Accommodation (UCC) DAC - Mardyke Leisure (UCC) DAC - Art Gallery (UCC) DAC - Property Management (UCC) DAC - Student Services and Facilities (UCC) DAC - Biosciences (UCC) DAC - Tenton DAC - UCC Academy DAC - Irish Management Institute International Ltd. - Irish Management Institute (Foras Bainistiochta na hEireann) - Clonard Campus Ltd. - Emergency Planning & Business Continuity Management Data Protection Policy Data Protection Policy Version Number: 2.0 Revision date: Tue, 08 May 2018 10:56:52 IST Policy Owner: Information Compliance Manager and Corporate Secretary Policy Contents - INTRODUCTION - PERSONAL DATA AND ‘SPECIAL CATEGORIES’ OF PERSONAL DATA - PURPOSE - SCOPE - DATA PROTECTION POLICY - ROLES AND RESPONSIBILITES - BREACH OF THIS POLICY - SUPPORTING POLICIES, PROCEDURES & GUIDELINES - DEFINITIONS - REVIEW - FURTHER INFORMATION - DISCLAIMER - APPENDIX A: LAWFUL BASES FOR PROCESSING (Article 6) - APPENDIX B: CONDITIONS FOR PROCESSING SPECIAL CATEGORIES OF PERSONAL DATA (Article 9) - APPENDIX C: CONDITIONS FOR PROCESSING PERSONAL DATA ABOUT CRIMINAL CONVICTIONS OR OFFENCES (Article 10) - APPENDIX D: CONDITIONS FOR CONSENT - APPENDIX E: GUIDELINES ON PROCESSING PERSONAL DATA RELATING TO CHILDREN - APPENDIX F: EXAMPLES OF PERSONAL DATA* Data Protection is the means by which the privacy rights of individuals are safeguarded in relation to the processing of their personal data. University College Cork (“the University”) needs to collect and use personal data about its students, staff and other individuals who come into contact with the University. Those individuals (“data subjects”) have privacy rights in relation to the processing of their personal data. The University must therefore comply with the EU General Data Protection Regulation (“GDPR”) and the Irish Data Protection Acts, 1988 to 2018 (the “DPA”) – known collectively in this policy as “the Data Protection Acts”. The Data Protection Acts confer rights on individuals as well as responsibilities on those who process personal data. ‘Personal data’ means any information relating to an identified or identifiable living person (‘data subject’). It is important to note that the definition of personal data now specifically includes information such as identification numbers, location data and online identifiers. In practice, any data about a living person who can be identified from the data available (or potentially available) will count as personal data. This will include reversibly anonymised (‘pseudonymised’) data i.e. replacing any identifying characteristics of data with a value which does not allow the data subject to be directly identified (pseudonym). Where a pseudonym is used, it is often possible to identify the data subject by analysing the underlying or related data. Examples of personal data can be found in Appendix F. Stronger safeguards and requirements are required for ‘special categories of data’ (previously known as ‘sensitive personal data’) under the GDPR. This refers to data falling under the following categories: - Racial or ethnic origin - Political opinions - Religious or philosophical beliefs - Trade union membership - Data concerning health - Data concerning a person’s sex life or sexual orientation - Genetic data - Biometric data. Personal data falling under these categories can be processed only under specific circumstances, which are described in Article 9(2) of the GDPR (See Appendix B). Personal data relating to criminal convictions and offences, while not included in the list of ‘special categories’ of personal data, have extra safeguards applied to processing them (see Appendix C). Please see the Definitions section of this Policy for details on the terms used in this policy. This policy is a statement of the University's commitment to protect the rights and privacy of individuals in accordance with the Data Protection Acts. It sets out responsibilities for all managers, employees, contractors and anyone else who can access or use personal data in their work for the University. 4.1 What information is included in this Policy? This policy applies to all personal data created or received in the course of University business in all formats, of any age. Personal data may be held or transmitted in paper, physical and electronic formats or communicated verbally in conversation or over the telephone. 4.2 To whom does this Policy apply? This policy applies to: - any person who is employed or engaged by the University who processes personal data in the course of their employment or engagement; - any student of the University who processes personal data in the course of their studies; - individuals who are not directly employed by UCC, but who are employed by contractors (or subcontractors) and who process personal data in the course of their duties for UCC. Hereinafter these are collectively referred to as “Members”. 4.3 Where does the Policy apply? This policy applies to all locations from which University personal data is accessed, including home use. The University undertakes to perform its responsibilities under the legislation in accordance with the Data Protection Acts. 5.1 Data Protection Principles The University is responsible for, and must be able to demonstrate, compliance (“accountability”) with the following Data Protection Principles: Personal data shall be: These provisions are binding on every data controller, including UCC. Any failure to observe them would be a breach of the Data Protection Acts. Further explanation of each principle is outlined below. 1: Process personal data lawfully, fairly and transparently When the University collects personal data, it has to make certain information available to the person the data relates to. This applies whether the information is collected directly from the individual or from another source. This information must be provided via a Data Protection Notice (or Privacy Statement in the case of a website). In addition, the University must have a legal basis for processing the data. These legal bases are specifically defined in the Data Protection Acts and are set out below. Data Protection Notices When is a Data Protection Notice required? - Where information is being collected directly from an individual, a Data Protection Notice must be provided at the point at which the data is collected. - Where information is obtained from another source, a Data Protection Notice must be provided: - at least one month after obtaining the data; - if personal data is to be used to communicate with the data subject at the latest at the time of the first communication with the data subjects. if disclosure to another recipient is envisaged, at the latest when personal data are first disclosed. What needs to be included in a Data Protection Notice? - Data Protection Notices must contain specific information (set out in the legislation) which informs data subjects of: - who is collecting the data (e.g. Department of X, University College Cork); - why it is being collected; - what legal basis is being relied upon to process the data; - how it will be processed; - how long it will be kept for; - who it will be disclosed to; What rights people have in relation to their own data (see section 5.2 – Data Subject Rights below). - Individuals must also be made aware of: - the right to lodge a complaint with the Data Protection Commission; - the lawful basis for the processing and the consequences of failure to provide the data; - the existence of automated decision making, including profiling. Further details on what information is required in a Data Protection Notice is contained within the Data Protection Notice Procedure. Legal Basis for Processing In order to collect and process personal data “lawfully”, the University must have a legal basis for doing so. There are six available legal bases for processing. No single basis is ‘better’ or more important than the others – which basis is most appropriate to use will depend on the purpose and the relationship with the individual. The six legal bases, set out in Article 6(1) of the GDPR, are as follows: - *Consent: the individual has given clear consent for the University to process their personal data for a specific purpose; - Contract: the processing is necessary for a contract the University has with the individual, or because they have asked the University to take specific steps before entering into a contract; - Legal obligation: the processing is necessary for the University to comply with the law; - Vital interests: the processing is necessary to protect someone’s life; - Public task: the processing is necessary for the University to perform a task in the public interest or for its official functions; - Legitimate interests: the processing is necessary for the legitimate interests of the University or a third party; The University must determine its legal basis before beginning to process personal data, and should document it in its Data Protection Notices and in the University Register of Personal Data. *In cases where the University relies on consent as a condition for processing personal data, it must: - Obtain the data subject’s specific, informed and freely given consent; - Ensure that the data subject gives consent by a statement or a clear affirmative action; - Document that statement/affirmative action; - Allow data subjects to withdraw their consent at any time without detriment to their interests. Further information on consent is documented in Appendix D. In the case of personal data relating to special categories of data, it is necessary for the processing to be covered both by a legal basis and by a special category condition set out in Article 9 of the GDPR (see Appendix B). In the case of personal data relating to criminal convictions and offences, it is necessary for the processing to be covered both by a legal basis and by a separate condition for processing this data in compliance with Article 10 of the GDPR (see Appendix C). Both of these types of processing need to be documented to demonstrate accountability and compliance. See Appendix A for further details of lawful bases. 2: Process personal data only for one or more specified, explicit and LAWFUL purposes (“purpose limitation”) Members must: - only keep personal data for purposes that are specific, lawful and clearly stated (in the data protection notice); - only process personal data in a manner which is compatible with these purposes; - treat people fairly by using their personal data for purposes and in a way they would reasonably expect; - ensure that the data is not reused for a different purpose that the individual did not agree to or would reasonably expect. - ensure that the collection and processing of the data is lawful by meeting one or more of the lawful bases (See Appendix A). 3: Ensure that personal data being processed is adequate, relevant and not excessive (“data minimisation”) Members should only collect the minimum amount of personal data from individuals that is needed for the purpose(s) for which it is kept (and referred to in the data protection notice). Personal data should only be disclosed in ways that are necessary or compatible with the purpose for which the data are kept. Special attention should be paid to the protection of special categories of personal data, the disclosure of which would normally require explicit consent or one of the other specified lawful bases (see Appendix A). 4: Keep personal data accurate and, where necessary, up-to-date (“accuracy”) Members must ensure that the personal data being processed is accurate and, where necessary, kept up-to-date. Members must ensure that local procedures are in place to ensure high levels of personal data accuracy, including periodic review and audit. 5: Retain personal data no longer than is necessary for the specified purpose or purposes (“storage limitation”) Members must be clear about the length of time for which personal data will be kept and the reason why the information is being retained. If there is no good reason for retaining personal data, then that data should be routinely deleted. Members must comply with the University’s Records Management Policy, and apply the University’s Records Retention Schedules to keep records and information containing personal data only so long as required for the purposes for which they were collected. The legislation allows for data to be stored for longer periods kept insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of appropriate technical and organisational measures in order to safeguard the rights and freedoms of individuals. 6: Keep personal data safe and secure (“integrity and confidentiality”) Members must take appropriate security measures to protect personal data from: - unauthorised access; - inappropriate access controls allowing unauthorised use of information; - being altered, deleted or destroyed without authorisation by the “data owner”; - disclosure to unauthorised individuals; - attempts to gain unauthorised access to computer systems e.g. hacking; - viruses or other security attacks; - loss or theft; - unlawful forms of processing. While the Data Protection Acts do not specify the necessary security measures to be taken, they require that the state of technological developments, the nature of the data and the degree of harm that might result from unauthorised or unlawful processing should be taken into consideration. The Data Protection Commissioner has issued a guidance note on this security obligation (which is available here) and the University has its own policies on security which must be adhered to at all times. See UCC’s IT Security Policy and Acceptable Use Policy. Where transferring personal data to another country outside the European Union, appropriate agreements and auditable security controls to maintain privacy rights must be put in place. See section 5.11 below. Advice and guidance must be sought from the University’s Information Compliance Manager where you are considering a transfer of data outside of the EEA. Accountability The GDPR states that the data controller shall be responsible for, and be able to demonstrate compliance with the above principles (“accountability”). This means that we must: - maintain relevant documentation on all data processing activities (see 5.2 below); - implement appropriate technical and organisational measures that ensure and demonstrate that we comply; - implement measures that meet the principles of privacy by design and by default (see 5.3 below), such as: - data minimisation; - pseudonymisation; - transparency; and - creating and improving security features on an ongoing basis. - use data protection impact assessmentswhere appropriate. - record all data security breaches (see 5.5 below). 5.2 Records of Processing Activities: Registers of Personal Data In order to maintain documentation on processing activities, the University has created a central Register of Personal Data which documents what personal data we hold as a Data Controller, what we use it for, the legal basis we are relying on in order to process the data, who we may share it with, where it is held and how long we keep it. The University is also required to hold a register of personal data it holds where it acts as a data processor. Every department/unit/office in the University is required to record the information required to compile the Registers. This process is coordinated by the Information Compliance Manager. Nominated Data Protection Champions in each area are responsible for co-ordinating the compilation of the required information for their own area, in consultation with their Head of Department/Function. Heads of Department/Function must return the required information to the Information Compliance Manager. Heads must also notify the Information Compliance Manager with details of any changes to the processing of personal data carried out in their area. 5.3 Privacy by Design and by Default Privacy by design and by default is written into Article 25 of the GDPR. Privacy by Design states that any action an organisation undertakes that involves processing personal data must be done with data protection and privacy in mind at every step. This includes internal projects, product development, software development, IT systems, and much more. In practice, this means that the University must ensure that privacy is built in to a system during the whole life cycle of the system or process. Privacy by Default means that once a product or service has been released to the public, the strictest privacy settings should apply by default, without any manual input from the end user. In addition, any personal data provided by the user to enable a product's optimal use should only be kept for the amount of time necessary to provide the product or service. If more information than necessary to provide the service is disclosed, then "privacy by default" has been breached. Members must apply the principles of Privacy by Design and by Default when processing any personal data by: - Performing a Data Protection Impact Assessment (DPIA) – see section below – where data processing is likely to result in a high risk to the rights and freedoms of individuals, especially when a new data processing technology is being introduced. - Performing a DPIA where systematic and extensive evaluation of individuals is to be carried out based on automated processing (profiling), large scale processing of special categories of data and personal data relating to criminal convictions. - Collecting, disclosing and retaining the minimum personal data for the minimum time necessary for the purpose; - Anonymising personal data wherever necessary and appropriate. 5.4 Data Protection Impact Assessments (DPIA) When UCC processes personal data, the individual whose data we are processing is exposed to risks. A Data Protection Impact Assessment (DPIA) is the process of systematically identifying and minimising those risks as far and as early as possible. It allows UCC to identify potential privacy issues before they arise, and come up with a way to mitigate them. See https://www.ucc.ie/en/gdpr/policyandprocedures/dataprotectionimpactassessmentprocedure/ for further information on assessing whether a DPIA is required and guidance on how to conduct a DPIA. 5.5 Personal Data Security Breaches The University will take all necessary steps to reduce the impact of incidents involving personal data by following the University’s Personal Data Security Breach Management Procedure. Where a data breach is likely to result in a risk to the rights and freedoms of data subject, the Information Compliance Manager will liaise with the Data Protection Commissioner’s Office and report the breach within 72 hours of discovery. The Information Compliance Manager will also recommend, where necessary, actions to inform data subjects and reduce risks to their privacy arising from the breach. Members who discover a personal data security breach must immediately inform their Head of Department/Unit who will contact the Information Compliance Manager following the above procedure. It is important that all Members act quickly and report any suspected incident without delay. 5.6 Data Subject Rights The GDPR provides the following rights for individuals: The right to be informed Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR. See section above on Data Protection Notices. The right of access Data subjects are entitled to make an access request under the Data Protection Acts for a copy of their personal data and for information relating to that data. This must be complied with within one calendar month. If a data access request is received by the University, the recipient should forward it immediately to the University’s Information Compliance Manager (contact details below) who will respond to the request on behalf of the University, consulting with staff in relevant offices/departments and taking into account the narrow exemptions set out in the legislation. Please refer to UCC’s Data Subject Right's Procedure. In certain circumstances, the University is able to avail of exemptions from the restrictions in the Data Protection Acts (e.g. disclosure required by law). These exemptions are subject to strict conditions, and should only be availed of where authorised by the University’s Information Compliance Manager. The personal information of a data subject must not be disclosed to a third party, be they parent, potential employer, employer, professional body, etc. without the consent of the individual concerned. The right to rectification The GDPR includes a right for individuals to have inaccurate personal data rectified, or completed if it is incomplete. An individual can make a request for rectification verbally or in writing. The University must respond to a request within one calendar month. In certain circumstances, the University can refuse a request for rectification. All requests for rectification of personal data should be notified to the Information Compliance Manager without delay who will advise further on the steps to be taken to respond to the request. The right to erasure The GDPR introduces a right for individuals to have personal data erased. The right to erasure is also known as ‘the right to be forgotten’. Individuals can make a request for erasure verbally or in writing. The University must respond to a request within one calendar month. The right to erasure is not absolute and only applies in certain circumstances. All requests for erasure of personal data should be notified to the Information Compliance Manager without delay who will advise further on the steps to be taken to respond to the request. The right to restrict processing Individuals have the right to request the restriction or suppression of their personal data. This is not an absolute right and only applies in certain circumstances. When processing is restricted, the University is permitted to store the personal data, but not use it. An individual can make a request for restriction verbally or in writing and the University must respond within one calendar month. All requests to restrict the processing of personal data should be notified to the Information Compliance Manager without delay who will advise further on the steps to be taken to respond to the request. The right to data portability The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. The right to data portability only applies: - to personal data an individual has provided to a controller; - where the processing is based on the individual’s consent or for the performance of a contract; and - when processing is carried out by automated means. All requests in relation to portability of personal data should be notified to the Information Compliance Manager. The right to object Individuals have the right to object to: 1.processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling): - Individuals must have an objection on “grounds relating to his or her particular situation”. - You must stop processing the personal data unless: - you can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or - the processing is for the establishment, exercise or defence of legal claims. - You must inform individuals of their right to object “at the point of first communication” and in your privacy notice. - This must be “explicitly brought to the attention of the data subject and shall be presented clearly and separately from any other information". direct marketing (including profiling) - You must stop processing personal data for direct marketing purposes as soon as you receive an objection. There are no exemptions or grounds to refuse. - You must deal with an objection to processing for direct marketing at any time and free of charge. - You must inform individuals of their right to object “at the point of first communication” and in your privacy notice. - This must be “explicitly brought to the attention of the data subject and shall be presented clearly and separately from any other information”. - Data subjects must be given the option to opt out of further communications each and every time they are contacted. They must also be given the opportunity to segment their preferences. processing for purposes of scientific/historical research and statistics. Individuals must have “grounds relating to his or her particular situation” in order to exercise their right to object to processing for research purposes. If you are conducting research where the processing of personal data is necessary for the performance of a public interest task, you are not required to comply with an objection to the processing. Rights in relation to automated decision making and profiling You must offer a way for individuals to object online. 5.7 External Data Processors It is occasionally necessary for the University to engage the services of external suppliers. If the service involves the external hosting of personal data (such as staff and student data) by the supplier on behalf of the University, a number of steps must be taken before any personal data can be disclosed to the supplier: - the Externally Hosted Personal Data Policy and approval process must be followed - where determined applicable by the University’s Third Party Hosting Group, there must be a written contract between the University (as data controller) and the supplier of the service (as data processor). - the supplier must be entered into UCC’s register of data processors held by the Information Compliance Manager. 5.8 Transfers of Personal Data Outside of the E.U. The GDPR imposes restrictions on the transfer of personal data outside the European Union, to third countries or international organisations. These restrictions are in place to ensure that the level of protection of individuals afforded by the GDPR is not undermined. Personal data may only be transferred outside of the EU in compliance with the conditions for transfer set out in Chapter V of the GDPR. Transfers may be made where the Commission has decided that a third country, a territory or one or more specific sectors in the third country, or an international organisation ensures an adequate level of protection. - You may transfer personal data where the organisation receiving the personal data has provided adequate safeguards. Individuals’ rights must be enforceable and effective legal remedies for individuals must be available following the transfer. - Adequate safeguards may be provided for by; - a legally binding agreement between public authorities or bodies; - binding corporate rules (agreements governing transfers made between organisations within in a corporate group); - standard data protection clauses in the form of template transfer clauses adopted by the Commission; - standard data protection clauses in the form of template transfer clauses adopted by a supervisory authority and approved by the Commission; - compliance with an approved code of conduct approved by a supervisory authority; - certification under an approved certification mechanism as provided for in the GDPR; - contractual clauses agreed authorised by the competent supervisory authority; or - provisions inserted into administrative arrangements between public authorities or bodies authorised by the competent supervisory authority. If you intend to transfer personal data outside of the E.U., contact the Information Compliance Manager in the first instance, who will seek the appropriate legal advice where required. 5.9 Marketing / Mailing Lists / Electronic Privacy Regulations The Electronic Privacy Regulations 2011 (SI 336 of 2011) sit alongside the Data Protection Acts. They give people specific privacy rights in relation to electronic communications and contain specific rules on: - Marketing calls, emails, texts and faxes; - Cookies (and similar technologies); - Keeping communications services secure; and - Customer privacy regarding traffic and location data, itemised billing, line identification, and directory listings. While primarily aimed at electronic communications companies (telecommunications companies and internet services providers), the Regulations also apply to any entity (such as UCC) using such communications and electronic communications networks to communicate with customers, e.g. by telephone, via a website or over email, etc. Unsolicited direct marketing is one of the main sources of complaint from individuals to the Data Protection Commissioner and anyone who fails to comply with the E-Privacy Regulations can be prosecuted as each unlawful marketing message or call constitutes a separate offence. It is imperative that the necessary marketing opt-ins and opt-outs (via a data protection notice or otherwise) are in place before using personal data for marketing purposes. The Data Protection Commissioner’s guidance note is available here. Where Members process personal data to keep people informed about University activities and events they must provide in each communication a simple way of opting out of further communications. Members are required to follow the Guide to Direct Marketing when seeking to send out marketing communications on behalf of the University. 5.10 Personal Data relating to Criminal Convictions/Offences (incl. Garda Vetting) To process personal data about criminal convictions or offences, the University must have both a lawful basis under Article 6 of the GDPR and either legal authority or official authority for the processing under Article 10. This must be established before processing begins and must be documented. See Appendix C for further information. Garda vetting disclosures made to the University must be stored securely with access restricted to a small number of authorised personnel. The University’s Garda Vetting Policy is available here. 5.11 Profiling and/or Automated Decision Making Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a person, in particular to analyse or predict aspects concerning their performance at work or studies, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements. While the law recognises profiling and automated decision-making can be useful for individuals and organisations, GDPR restricts profiling and gives data subject rights around profiling-based decisions. For example, there is a general prohibition on ‘solely’ automated processing producing ‘legal’ or ‘similarly significant’ effects unless permitted by law and the transparency requirements (set out in section 1 above) are complied with. There is a distinction between the concepts of profiling and automated decision-making. There are three ways in which profiling can be used in practice: - general ‘profiling’, defined in Article 4(4) GDPR - human decision-making based on profiling; and - purely automated decision-making under Article 22 GDPR, which includes profiling legal effects concerning, or similarly significantly affecting, the data subject. Advice and guidance on profiling can be sought from the University’s Information Compliance Manager. All usage of CCTV other than in a purely domestic context must be undertaken in compliance with the requirements of the Data Protection Acts. Extensive guidance on this issue is available on the Data Protection Commissioner’s website. In summary, all uses of CCTV must be proportionate and for a specific purpose. As CCTV infringes the privacy of the persons captured in the images, there must be a genuine reason for installing such a system. If installing a CCTV system, the purpose for its use must be displayed in a prominent position. Before installing a CCTV system in the University, Members must consult with the Office of Corporate & Legal Affairs (Information Compliance Manager) and a Data Protection Impact Assessment must be undertaken. 5.13 CHILDREN'S PERSONAL DATA Children are identified in the GDPR as “vulnerable individuals” and deserving of “specific protection”. Guidelines on the use of personal data relating to children are outlined in Appendix E. The University has overall responsibility for ensuring compliance with the Data Protection Acts. However, all employees who process personal data in the course of their employment and students of the University who process personal data in the course of their studies or where they are employed by the University are also responsible for ensuring compliance with the Data Protection Acts. The University will provide support, assistance, advice and training to all relevant departments, offices and staff to ensure they are in a position to comply with the legislation. The University’s Information Compliance Manager (contact details below) will assist the University and its staff in complying with the Data Protection legislation. Specifically, the following roles and responsibilities apply in relation to this Policy: All users of University information: - Must complete relevant training and awareness activities provided by the University to support compliance with this policy; - Should take all necessary steps to ensure that no breaches of information security result from their actions; - Must report all suspected and actual data security breaches to their head of school/function who must in turn report the incident immediately to the Information Compliance Manager, so that appropriate action can be taken to minimise harm; - Must inform the University of any changes to the information that they have provided to the University in connection with their employment or studies (e.g. changes of address or bank account details). University Management Team – Operations (UMTO): - the UMTO is responsible for reviewing and approving this Policy as recommended by the Corporate Secretary; - each member of UMTO is responsible for ensuring compliance with the Data Protection Acts and this policy in their respective areas of responsibility; - members of UMTO must, as part of the University’s Annual Statement of Internal Control, sign a statement which provides assurance that their functional area is in compliance with the Data Protection Acts. Corporate Secretary: The Corporate Secretary is the Senior Officer within UCC, with accountability for compliance with the Data Protection Acts and for: - ensuring that this Policy is reviewed and approved by the UMTO as appropriate; - ensuring that appropriate policies and procedures are in place to support this Policy; - liaising with the UMTO as appropriate; - ensuring that any data security breaches are properly dealt with. Heads of Function: Heads of School/Function are responsible for: - ensuring compliance with the Data Protection Acts and this policy in their respective areas of responsibility; - nominating a suitable member of staff to be responsible for coordinating Data Protection compliance matters within each of the areas under their remit; - enabling the Information Compliance Manager to maintain a record of processing activities by compiling (along with the Data Protection Champions for their areas of responsibility), approving and returning the information required for the compilation of the Register of Personal Data to the Information Compliance Manager. Information Compliance Manager: The Information Compliance Manager is responsible for administrative matters at an institutional level in relation to data protection. The principal data protection duties of the Information Compliance Manager are to: - process and respond to formal Data Access Requests; - respond to requests for rectification, erasure of data and restrictions or objections to processing of data; - initiate regular reviews of data protection policies and procedures and ensure documentation is updated as appropriate; - provide advice to staff in relation to the completion of and outcome of Data Protection Impact Assessments; - acting as the contact point for and cooperating/liaising with the Data Protection Commission where necessary/appropriate, including in the event of a data security breach; - maintain a record of all personal data security breaches; - organise targeted training and briefing sessions for UCC staff as required; - provide advice and guidance to UCC staff on data protection matters; - maintain a centrally-held register of the categories of personal data held by UCC; - maintain records of UCC’s compliance with the Data Protection Acts; - maintain a list of nominated Data Protection Champions within each area of the University with responsibility for coordinating data protection matters within their own areas. Nominated Data Protection Champions within Colleges/Schools/ Departments/Offices/Centres: Every College/School/Department/Office/Centre within UCC which processes personal data is required to nominate a suitable member of staff to be responsible for coordinating Data Protection compliance matters within their respective area, such matters to include: - being a point of contact for the Information Compliance Manager regarding Data Protection; - compiling and maintaining the information required from their area for the University’s Register of Personal Data; - bringing relevant Data Protection/IT security matters to the attention of relevant staff in his/her area; - participating in training in data protection/IT security where appropriate. Staff, students and other Members of UCC: All staff, students and other Members are expected to: - acquaint themselves with, and abide by, the rules of Data Protection set out in this Policy; - read and understand this policy document; - understand what is meant by ‘personal data’ and ‘special categories of personal data’ and know how to handle such data; - understand the lawful basis for processing personal data; - not jeopardise individuals’ rights or risk a contravention of the Act; - report all data security breaches to their manager immediately; - contact the Information Compliance Manager if in any doubt. If any breach of this Policy is observed, then disciplinary action may be taken in accordance with the University's disciplinary procedures (Principal Statute for staff) and Student Disciplinary Procedure for Students as amended or updated from time to time. This policy supports the provision of a structure to assist in the University's compliance with the Data Protection Acts. The policy is not a definitive statement of Data Protection law. If you have any specific questions or concerns in relation to any matters pertaining to personal data, please contact the University’s Information Compliance Manager (see contact details below). The Policy should be read in conjunction with the following University policies, procedures and guidelines: - Data Impact Assessment procedure - Data Protection Notice Procedure - Records Management Policy - Standard Operating Procedure for the Disposal of Redundant Personal Data - IT Security Policy - External Hosting of Personal Data Policy - Data Classification Procedure - Acceptable Use Policy - Guidelines for Portable Devices - Guidelines for Smartphone Users - Guidelines for the Disposal of Devices Containing Confidential Data - Personal Data Security Breach Management procedures - Web and Social Media Policy - Code of Research Conduct In addition, the following legislation must be considered in conjunction with this policy: The Data Protection Acts govern the processing of personal data. As with any legislation, these and other terms used in the Data Protection Acts have a specific meaning. The following are some important definitions used in this policy, taken from the Data Protection Acts, with additional comments provided where appropriate: Personal data Personal data means information relating to- an identified living individual a living individual who can be identified from the data, directly or indirectly, in particular by reference to - an identifier such as a name, an identification number, location data or online identifier, or - one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the individual This can be a very wide definition depending on the circumstances. Special categories of personal data Special categories of personal data (formerly known as “sensitive personal data”) receive greater protection under the Data Protection Acts and refer to the following: - racial or ethnic origin; - political opinions; - religious or philosophical beliefs; - trade union membership; - genetic data or biometric data for the purpose of uniquely identifying a person; - data concerning health; - data concerning a person’s sex life or sexual orientation Data subjects have additional rights under Article 9 of the GDPR in relation to the processing of any such data. Whilst criminal convictions and offences are not classed as special categories of personal data, the Data Protection Acts also provide additional rights to data subjects in this regard. Data concerning health Data concerning health means personal data relating to the physical or mental health of an individual, including the provision of health care services to the individual, that reveal information about the status of his or her health. Data subject Data subject is a living person who is the subject of personal data. Data controller Data controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. UCC, for example, is a data controller in relation to personal data relating to its own staff and students. Data owner Data owner means the most senior person in the department/school/college/administrative unit/research unit within which the data is created. An exception can be made if this role has been explicitly and formally delegated to someone else by the most senior person in the aforementioned areas. Data owners have overall responsibility for the quality and integrity of the data held in their area. Data processor Data processor means a natural or legal person, public authority, agency or other body that processes personal data on behalf of a controller (Note: the term ‘Data Processor’ does not include an employee of a data controller who processes such data in the course of their employment. Examples of data processors include payroll companies, accountants and market research companies, all of which could hold or process personal information on behalf of someone else). Direct marketing Direct marketing is defined as: “the communication (by whatever means) of any advertising or marketing material which is directed to particular individuals”. This covers all advertising or promotional material, including that promoting the aims or ideals of not-for-profit organisations – for example, it covers a charity or political party campaigning for support or funds. The marketing must be directed to particular individuals. In practice, all relevant electronic messages (e.g. calls, faxes, texts and emails) are directed to someone, so they fall within this definition. Genuine market research does not count as direct marketing. However, if a survey includes any promotional material or collects details to use in future marketing campaigns, the survey is for direct marketing purposes and the rules apply. An unsolicited message is any message that has not been specifically requested. So even if the customer has ‘opted in’ to receiving marketing from you, it still counts as unsolicited marketing. An opt-in means the customer agrees to future messages (and is likely to mean that the marketing complies with the Electronic Privacy Regulations) but this is not the same as someone specifically contacting you to ask for particular information. Members: In this Policy, ‘Members’ is used to refer to: - any person who is employed or engaged by the University who processes personal data in the course of their employment or engagement; - any student of the University who processes personal data in the course of their studies; - individuals who are not directly employed by UCC, but who are employed by contractors (or subcontractors) and who process personal data in the course of their duties for UCC. Processing: Processing is widely defined under the Data Protection Acts and means performing any operation or set of operations on personal data, whether or not by automated means, including- - the collection, recording, organisation, structuring or storing of the data; - the adaptation or alteration of the data; - the retrieval, consultation or use of the data; - the disclosure of the data by their transmission, dissemination or otherwise making the data available; - the alignment or combination of the data; or - the restriction, erasure or destruction of the data. Pseudonymisation Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person. The Data Protection Acts still apply to personal data which has been pseudonymised. This policy has been approved by the University Management Team – Operations (UMTO). Any additions or amendments to this or related policies will be submitted by the Corporate Secretary to the UMTO for approval or to whatever authority the UMTO may delegate this role. The policy will be reviewed periodically by the Information Compliance Manager and Corporate Secretary in light of any legislative or other relevant developments. If you have any queries in relation to this policy, please contact: Catriona O’Sullivan Information Compliance Manager Office of Corporate & Legal Affairs University College Cork Email: foi@ucc.ie The University reserves the right to amend or revoke this policy at any time without notice and in any manner in which the University sees fit at the absolute discretion of the University or the President of the University. It is necessary under Article 6 of the GDPR to have a legal basis for processing ALL personal data. There are six legal bases set out in the legislation: Consent from the individual The individual must give consent at the outset. Inferred consent is not enough. Their consent must be freely given and the withdrawal of their consent should not have any adverse consequences for the individual. Necessary for the performance of a contract The contract must be between the controller and the data subject and the data must be necessary for the performance of that contract or necessary in order to take steps to enter a contract with the data subject. For example, processing data relating to an individual’s qualifications and work history when considering entering into an employment contract. Necessary for compliance with a legal obligation UCC is required by statute to retain certain records, for example employment records, health & safety records, student date. This lawful basis will cover a lot of the University’s data processing. Necessary to protect the vital interests of the individual or another natural person This ground is applied in essentially “life and death” situations, for example where it is necessary to provide personal data to the emergency services in the case of an emergency situation. Necessary for the performance of a task carried out in the public interest This may occur where UCC carries out a task in the public interest or in an exercise where official authority has been invested in UCC as a data controller. However, a data subject can object to this lawful basis and challenge whether the processing is indeed in the public interest. Necessary for the legitimate interests of the controller or a third party The processing is necessary for UCC’s legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests and in the case of special categories of personal data, as covered by one of the lawful bases as set out in Article 9(1) of the GDPR, for example: - Explicit consent from the individual; - Necessary for legal obligations of the controller as an employer insofar as it is authorised by EU or Irish law or a collective agreement; - Necessary to protect the ‘vital interests of the data subject where the data subject is physically or legally incapable of giving consent; - Data has been ‘manifestly made public’ by the data subject themselves; - Necessary for medical or health reasons subject to any applicable DPA measures and safeguards; - Necessary for the ‘public interest’ subject to any applicable DPA measures and safeguards. In the case of personal data relating to criminal convictions and offences, it must be covered by a lawful basis set out in the DPA. If you have any questions in relation to the application of a lawful basis, please contact University’s Information Compliance Manager. The GDPR sets out conditions for processing Special Categories of personal data. The University must satisfy a lawful condition of processing personal data under Article 6 of the GDPR as well as one under Article 9 to process these categories of data. - the data subject has given explicit consent to the processing of those personal data for one or more specified purposes, except where Union or Member State law provide that the prohibition referred to in paragraph 1 may not be lifted by the data subject; - processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law in so far as it is authorised by Union or Member State law or a collective agreement pursuant to Member State law providing for appropriate safeguards for the fundamental rights and the interests of the data subject; - processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent; - processing is carried out in the course of its legitimate activities with appropriate safeguards by a foundation, association or any other not-for-profit body with a political, philosophical, religious or trade union aim and on condition that the processing relates solely to the members or to former members of the body or to persons who have regular contact with it in connection with its purposes and that the personal data are not disclosed outside that body without the consent of the data subjects; - processing relates to personal data which are manifestly made public by the data subject; - processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity; - processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject; - processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3; - processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health or ensuring high standards of quality and safety of health care and of medicinal products or medical devices, on the basis of Union or Member State law which provides for suitable and specific measures to safeguard the rights and freedoms of the data subject, in particular professional secrecy; - processing is necessary for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) based on Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject. Personal data… may be processed for the purposes referred to in point (h) of paragraph 2 when those data are processed by or under the responsibility of a professional subject to the obligation of professional secrecy under Union or Member State law or rules established by national competent bodies or by another person also subject to an obligation of secrecy under Union or Member State law or rules established by national competent bodies. Note: There will be a number of additional grounds for processing ‘special categories of personal data’ (such as health data) under Irish law, in addition to those contained in Article 9 of the GDPR. Notably, these include a legal basis to process health data for insurance, pension or mortgage purposes. The GDPR rules for sensitive (special category) data do not apply to information about criminal allegations, proceedings or convictions. Instead, there are separate safeguards for personal data relating to criminal convictions and offences, or related security measures, set out in Article 10. To process personal data about criminal convictions or offences, you must have both a lawful basis under Article 6 and either legal authority or official authority for the processing under Article 10. You must determine your condition for lawful processing of offence data (or identify your official authority for the processing) before you begin the processing, and you should document this. The Data Protection Bill deals with this type of data in a similar way to special category data, and sets out specific conditions providing lawful authority for processing it. Article 10 also specifies that you can only keep a comprehensive register of criminal convictions if you are doing so under the control of official authority. Article 7 of the GDPR outlines the conditions for consent: - Where processing is based on consent, the University must be able to demonstrate that the data subject has consented to processing of his or her personal data. - If the data subject’s consent is given in the context of a written declaration which also concerns other matters, the request for consent must be presented in a manner which is clearly distinguishable from the other matters, in an intelligible and easily accessible form, using clear and plain language. Any part of such a declaration which constitutes an infringement of this Regulation shall not be binding. - The data subject shall have the right to withdraw his or her consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Prior to giving consent, the data subject shall be informed thereof. It shall be as easy to withdraw as to give consent. - When assessing whether consent is freely given, utmost account shall be taken of whether, inter alia, the performance of a contract, including the provision of a service, is conditional on consent to the processing of personal data that is not necessary for the performance of that contract. - Children need particular protection when you are collecting and processing their personal data because they may be less aware of the risks involved. - If you process children’s personal data then you should think about the need to protect them from the outset, and design your systems and processes with this in mind. - Compliance with the data protection principles and in particular fairness should be central to all your processing of children’s personal data. - You need to have a lawful basis for processing a child’s personal data. Consent is one possible lawful basis for processing, but it is not the only option. Sometimes using an alternative basis is more appropriate and provides better protection for the child. - If you are relying on consent as your lawful basis for processing personal data, when offering an online service directly to a child, only children aged 13 or over are able provide their own consent. - For children under this age you need to get consent from whoever holds parental responsibility for the child - unless the online service you offer is a preventive or counselling service. - Children merit specific protection when you use their personal data for marketing purposes or creating personality or user profiles. - You should not usually make decisions based solely on automated processing about children if this will have a legal or similarly significant effect on them. - You should write clear privacy notices for children so that they are able to understand what will happen to their personal data, and what rights they have. - Children have the same rights as adults over their personal data. These include the rights to access their personal data; request rectification; object to processing and have their personal data erased. - An individual’s right to erasure is particularly relevant if they gave their consent to processing when they were a child. The following is a list of the types of data which would be considered to be ‘Personal Data’. Please note: this list is not exhaustive.
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FOR A RELAXING HOME Pravila privatnosti: – Zaštita osobnih podataka i politika privatnosti Definicije Prema Uredbi (EU) 2016/679 Europskog parlamenta i vijeća od 27. travnja 2016. o zaštiti pojedinaca u vezi s obradom osobnih podataka i o slobodnom kretanju takvih podataka te o stavljanju izvan snage Direktive 95/46/EZ (dalje u tekstu: Opća uredba o zaštiti podataka), osobni podaci su svi podaci koji se odnose na pojedinca čiji je identitet utvrđen ili se može utvrditi („ispitanik”); pojedinac čiji se identitet može utvrditi jest osoba koja se može identificirati izravno ili neizravno, osobito uz pomoć identifikatora kao što su ime, identifikacijski broj, podaci o lokaciji, mrežni identifikator ili uz pomoć jednog ili više čimbenika svojstvenih za fizički, fiziološki, genetski, mentalni, ekonomski, kulturni ili socijalni identitet tog pojedinca. Obrada podataka znači svaki postupak ili skup postupaka koji se obavljaju na osobnim podacima ili na skupovima osobnih podataka, bilo automatiziranim bilo neautomatiziranim sredstvima kao što su prikupljanje, bilježenje, organizacija, strukturiranje, pohrana, prilagodba ili izmjena, pronalaženje, obavljanje uvida, uporaba, otkrivanje prijenosom, širenjem ili stavljanjem na raspolaganje na drugi način, usklađivanje ili kombiniranje, ograničavanje, brisanje ili uništavanje. Pravna osnova obrade podataka Pravne osnove za zakonitu obradu osobnih podataka sukladno Općoj uredbi o zaštiti podataka i Zakonu o provedbi Opće uredbe o zaštiti podataka su sljedeće: Načela Prilikom obrade osobnih podataka LULL Studio d.o.o. kao voditelj obrade poštuje sljedeća načela: (a) zakonitosti, poštenosti i transparentnosti; (b) ograničavanja svrhe; (c) smanjenja količine podataka; (d) točnost; (e) ograničenje pohrane; (f) cjelovitosti i povjerljivosti; (g) pouzdanosti. Podaci koji se pružaju ispitaniku Kupcu kao ispitaniku se pružaju sljedeće informacije u smislu odredbe čl. 13. Opće uredbe o zaštiti podataka: (a) identitet i kontaktni podaci voditelja obrade: LULL Studio d.o.o., Ulica Augusta Piazze 10, 10000 Zagreb, Hrvatska, [email protected], Tel: 00 385 99 497 5592, (b) kontaktni podaci službenika za zaštitu podataka: [email protected] (c) svrha obrade radi kojih se upotrebljavaju osobni podaci kao i pravna osnova za obradu: izvršavanje ugovora, izvršavanja dostave kupljenog proizvoda, zaštita ključnih interesa ispitanika, dostava newslettera, u svrhu osiguravanja podrške kupcima i marketing (d) primatelji ili kategorije primatelja osobnih podataka: posrednici i/ili suradnici koji su u ugovornom odnosu sa LULL Studio d.o.o. (e) LULL Studio d.o.o. neće dostavljati osobne podatke na teritorij treće zemlje ili međunarodne organizacije, osim uz Vašu izričitu privolu. (f) razdoblje u kojem će osobni podaci biti pohranjeni/kriteriji kojima se utvrdilo to razdoblje: pet godina računajući od dostave osobnih podataka LULL Studio d.o.o. (g) ispitanik ima pravo od LULL Studio d.o.o. zatražiti pristup osobnim podacima i ispravak ili brisanje osobnih podataka ili ograničavanje obrade koji se odnose na ispitanika ili prava na ulaganje prigovora na obradu takvih te prava na prenosivost podataka; (h) ako se obrada temelji na danoj privoli ispitanika, ispitanik je ovlašten u bilo kojem trenutku povući privolu, a da to ne utječe na zakonitost obrade koja se temeljila na privoli prije nego što je ona povučena; (i) pravo je ispitanika podnijeti prigovor nadzornom tijelu; (j) pružanje osobnih podataka nije uvjet nužan za sklapanje ugovora te ispitanik nema obvezu pružanja osobnih podataka i nema posljedica ako se takvi podaci ne pruže, ali nedostavljanje potrebnih podataka može utjecati na mogućnost i/ili kvalitetu ispunjenja ugovora; (k) ne postoji automatizirano donošenje odluka. Podaci koji se odnose na djecu Sukladno Općoj uredbi o zaštiti podataka djeca zaslužuju posebnu zaštitu u svakom pogledu, pa tako i u pogledu zaštite osobnih podataka. Sukladno članku 19., stavku 1. Zakona o provedbi Opće uredbe o zaštiti podataka, djecom se smatraju sve osobe mlađe od 16 godina, te LULL Studio d.o.o. ne traži niti prikuplja osobne podatke djece ili o njima bez suglasnosti nositelja roditeljske odgovornosti. Stoga će LULL Studio d.o.o. poduzeti sve razumne napore, kako bi podatke koje dobije od djece obrađivalo samo uz suglasnost nositelja roditeljske odgovornosti. Ako LULL Studio d.o.o. sazna da su mu poslani osobni podaci djece, ali bez valjane suglasnosti nositelja roditeljske odgovornosti, LULL Studio d.o.o. će u razumnoj mjeri nastojati učiniti sljedeće: Kada i kako Lull.hr prikuplja podatke korisnika? Osobni podaci se prikupljaju izravno od pojedinca – podaci dostavljeni za potrebe sklapanja ili izvršenja ugovora, kreiranjem korisničkog računa na Internet stranici LULL Studio d.o.o., neposredno, telefonskim razgovorom sa pojedincem. LULL Studio d.o.o. prikuplja osobne podatke Kupaca samo u mjeri koji su nužni za ispunjenje svoje obveze sukladno zahtjevima Kupca, odnosno za koje postoji legitimni interes te za koje ima privolu Kupca u svrhu informiranja, podrške kupcima i marketing u mjeri u kojoj je to važno za poslovanje LULL Studio d.o.o.. LULL Studio d.o.o. se obvezuje štititi osobne podatke Kupaca u skladu sa Općom uredbom o zaštiti osobnih podataka te se obvezuje da osobne podatke neće ni na koji način ustupiti trećim osobama bez pristanka Kupca (osim nužnih podataka za koje postoji legitimni interes u svrhu izvršavanja dostave kupljenog proizvoda) niti će ih koristiti u neodređene svrhe. Obrada osobnih podataka koja se temelji na legitimnom interesu ili predstavlja ugovornu obvezu obavlja se održavanjem najviši standarda sigurnosti i poslovanja. Kupac u svakom trenutku može izjaviti prigovor na obradu svojih osobnih podataka na temelju svoje specifične situacije. Kupac ima pravo zatražiti nadopunu, ispravak ili izmjenu netočnih osobnih podataka. Od ovog se izuzimaju slučajevi u kojima je LULL Studio d.o.o. po valjanom nalogu ovlaštenih državnih tijela, u skladu sa zakonom, dužan dostaviti ili dopustiti uvid u osobne podatke Kupaca. Podaci koje prikuplja LULL Studio d.o.o. su ime, prezime, adresa dostave, broj telefona i adresa e-pošte. Prilikom kupovine u Lull.hr fizičkoj i internetskoj trgovini tražimo od Vas određene osobne podatke koje su nužne za ispunjenje usluge i kupovinu. Pružanje osobnih podataka u svrhu prodaje nužno je za izvršavanje ugovora te ako ih ne pružite, to će utjecati na ispravno izvršenje ugovora ili ga čak onemogućiti. Tako prikupljene podatke koristimo samo za obradu traženih informacija i upita korisnika te u svrhu osiguravanja kvalitetnog korisničkog iskustva. Podaci su dostupni samo djelatnicima kojima su nužni za ispunjenje ugovora. Kupci i korisnici internetske stranice www.lull.hr suglasni su da u skladu sa Općom uredbom o zaštiti osobnih podataka te u skladu s traženim upitom obrađujemo osobne podatke te prihvaćaju sve rizike koji nastaju korištenjem internetske stranice. Informatički sustav koji koristi LULL Studio d.o.o. zaštićen je tehničkim mjerama od neovlaštenog pristupa, izmjene, širenja, gubljenja i brisanja podataka Kupaca. LULL Studio d.o.o. prikuplja e-mail adrese korisnika koje koristi za slanje newslettera odnosno elektroničkih poruka koje sadrže promotivne poruke, ponude i vijesti iz svijeta mobilne tehnologije. LULL Studio d.o.o. uz privolu Kupca može koristiti osobne podatke za informiranje o novim i akcijskim proizvodima te dostavu promotivnih materijala, newslettera te unapređenja odnosa s Kupcima. Ukoliko pristup podacima u svrhe marketinške obrade imaju treći pružatelji usluga, oni su detaljno opisani u ovim Uvjetima. LULL Studio d.o.o. je voditelj obrade osobnih podataka u skladu sa zakonom i propisima o zaštiti osobnih podataka. LULL Studio d.o.o. kao voditelj obrade osobnih podataka određuje svrhu i sredstva obrade osobnih podataka i odgovorna je za čuvanje i korištenje osobnih podataka u papirnatom i/ili elektronskom obliku. Temeljem članka 37. Opće uredbe o zaštiti podataka LULL Studio d.o.o. kao voditelj obrade osobnih podataka, imenovao je službenika za zaštitu osobnih podataka kojeg možete kontaktirati putem e-adrese [email protected] U slučaju povrede osobnih podataka LULL studio d.o.o. bez nepotrebnog odgađanja i, ako je izvedivo, najkasnije 72 sata nakon saznanja o toj povredi, izvješćuje nadzorno tijelo nadležno o povredi osobnih podataka, osim ako nije vjerojatno da će povreda osobnih podataka prouzročiti rizik za prava i slobode pojedinaca. Ako izvješćivanje nije učinjeno unutar 72 sata, mora biti popraćeno razlozima za kašnjenje. Tko su subjekti s kojima Lull.hr može dijeliti osobne podatke? Prilikom kreiranja Lull.hr računa na Lull.hr trgovini potrebno je unijeti svoje podatke (e-mail, ime i prezime). Prilikom prijave putem društvenih mreža, odnosno Google i Facebook računa, LULL Studio d.o.o. ne zadržava podatke prikupljene takvom prijavom. Lull.hr surađuje s pružateljima usluga trećim stranama kako bi se mogle provesti aktivnosti slanja e-pošte, oglašavanja i analiziranja upotrebe naših web mjesta i aplikacija te praćenja učinkovitosti kampanja. Osobne podatke dijelimo samo u onoj mjeri potrebnoj za izvršavanje usluge u naše ime. U nastavku možete provjeriti tko su davatelji usluga trećih strana potrebnih za suradnju: https://www.google.com/analytics/terms/gb.html, Opći pregled o načelima sigurnosti i privatnosti Google Analytics: https://support.google.com/analytics/answer/6004245?hl=en, kao i Googleova Pravila privatnosti: https://policies.google.com/privacy?hl=en. Ove internetske stranice upotrebljavaju Google Analytics za analizu protoka posjetitelja neovisno o vrsti uređaja, a koji se temelji na korisničkom identifikacijskom broju (ID). Možete onemogućiti praćenje Vašeg korištenja više uređaja u svom Google računu pod „Moje informacije“ („My information“), „Osobne informacije“ („Personal information“). Pristup bazi Kupaca s osobnim podacima Kupaca uz LULL Studio d.o.o. u svrhu sklapanja ili izvršavanja ugovora, odnosno kupovine u Lull.hr trgovini i dostavu proizvoda imaju: • Plavi pixel d.o.o., specijalizirana tvrtka za izradu web trgovina s kojom LULL Studio d.o.o. ima sklopljen ugovor o zaštiti podataka. Politika kolačića „Kolačić“ je dio informacija spremljenih na računalo, mobitel ili tablet korisnika (dalje u tekstu: „uređaj“), koje mogu biti dostavljene neposredno od strane internetske stranice koju posjetite (kolačići od prve strane) ili u suradnji i za potrebe internetske stranice od treće strane (kolačići treće strane). Kolačići u pravilu spremaju postavke korisnika, postavke za internetsku stranicu i sl. Nakon što ponovno korisnik otvori internetsku stranicu, internetski preglednik korisnika šalje natrag kolačiće koji pripadaju ovoj web stranici. To omogućuje stranici da prikaže informacije prilagođene potrebama korisnika. Kolačići mogu imati širok raspon informacija, uključujući i dio osobnih informacija. Takve informacije mogu biti spremljene jedino ako to korisnik omogući. Sama internetska stranica ne može dobiti pristup informacijama koje im korisnik ne dopusti te ne mogu pristupiti niti jednoj drugoj datoteci na računalu korisnika. Kako bi stranice Lull.hr ispravno radile, one moraju na računalo korisnika spremiti malenu količinu kolačića (Cookies). Prema Općoj uredbi o zaštiti podataka, Zakonu o provedbi Opće uredbe o zaštiti podataka i Zakonu o elektroničkim komunikacijama, LULL Studio d.o.o. prije spremanja Cookiea mora zatražiti pristanak (privolu) korisnika. Ukoliko korisnik ne pristane na pohranu kolačića postoji mogućnost da stranica neće moći koristiti neke od funkcionalnosti koje daje LULL Studio d.o.o. web trgovina. Zadaća kolačića kojem ste dopustili da se pohrani na Vaše računalo je spremanje Vaših postavki, postavki web stranice, Vašeg preferiranog jezika ili adrese. Kada nakon nekog vremena opet posjetite istu stranicu internet preglednik kojim se koristite šalje informacije prilagođene Vašim potrebama. Ovisno o definiranoj zadaći kolačići spremaju širok spektar informacija koji između ostalih uključuju i osobne podatke. Međutim, isključivo vi odlučujete koje informacije će kolačići spremati. U postavkama Vašeg internet preglednika možete sami birati hoćete li zahtjeve za spremanje kolačića odobriti ili odbiti. Onemogućavanjem kolačića možda nećete moći koristiti neke od funkcionalnosti na stranicama koje posjećujete. Stalni kolačići ostaju na računalu nakon zatvaranja programa internet preglednika. Stalni kolačići ostat će na računalu ili mobilnom uređaju danima, mjesecima, čak i godinama te imaju svrhu pohraniti stalne podatke kao što su npr. korisničko ime i lozinka da se ne morate svaki puta iznova prijavljivati. Privremeni kolačići nestaju s računala nakon što zatvorite internet preglednik. Uz njihovu pomoć se pohranjuju privremeni podaci kao što su podaci koje dajete kad ste u online kupnji. Kolačići od prve strane mogu biti stalni ili privremeni, a pohranjuju podatke koje ćete ponovo koristiti prilikom sljedećeg posjeta stranicama sa kojih su pohranjeni na Vaše računalo. Kolačići treće strane ili tzv. reklamni kolačići pohranjuju se na Vaše računalo ako koristite reklame i oglase na stranici koju posjećujete a ona vas preusmjeri na treću stranu. Ovaj način služi za praćenje korištenja Interneta u marketinške svrhe. Lull.hr koristi kolačiće u svrhu poboljšanja korisničkog iskustva, u svrhu funkcioniranja stranice u kontekstu sigurnosti i u svrhu radnji koje posjetitelj stranice odabere samostalno (web forma za slanje poruka ili traženje usluga). Privremeni kolačići se brišu kada napustite internetski preglednik. Njihova jedina svrha je unaprijediti korisničko iskustvo za vrijeme posjete stranici. Stalni kolačići nemaju ograničenja i ostaju u Vašem pregledniku dok ih ručno ne obrišete. Prikupljeni podaci se koriste isključivo u statističke svrhe. Ovo su primjeri trećih strana koje pružaju usluge analize i marketinške obrade podataka Za više informacije o svrsi i opsegu prikupljanja podataka i obradi istih od strane pružatelja dodatka, molimo da pogledate izjave o zaštiti privatnosti ovih pružatelja koji su niže navedeni. Kako korisnici mogu ažurirati, urediti ili obrisati svoje osobne podatke? LULL Studio d.o.o. – internet trgovina. prikuplja podatke korisnika u skladu Općom uredbom o zaštiti osobnih podataka i Zakonom o provedbi Opće uredbe o zaštiti podataka. Svaki korisnik može u svakom trenutku može: LULL Studio d.o.o. može odbiti provođenja zahtjeva ukoliko se time ugrožava privatnost korisnika ili drugih korisnika, ako primjena zahtjeva je suprotna zakonu, u izuzecima radi zaštite javnog interesa (npr. sprječavanje ili otkrivanje zločina), pravnih obveza ili prava i sloboda drugih. Zahtjeve za pristup, ispravljanje ili brisanje podataka možete uputiti na: [email protected]lull.hr ili na adresu sjedišta Ulica Augusta Piazze 10, Zagreb, 10000 Zagreb, Hrvatska. Obrada takvog zahtjeva može biti tehnički i vremenski složen proces te je u složenim slučajevima ili u slučaju većeg broja zahtjeva potrebno duže vrijeme potrebno za obradu podataka o čemu ćemo vas obavijestiti na zakonit i siguran način. Kako čuvamo sigurnost Vaših podataka? U svrhu očuvanja sigurnosti, integriteta i dostupnosti osobnih podataka kupaca, podatke osiguravamo nizom sigurnosnih mjera koje uključuju enkripciju, autentifikaciju i strogo ograničeni pristup podacima. Neke od mjera koje koristimo uključuju: Sigurnosne mjere koje se provode imaju za cilj: Koliko dugo zadržavamo Vaše osobne podatke? Osobne podatke pohranjujemo i obrađujemo onoliko dugo koliko je potrebno za izvršenje određene legitimne svrhe, osim ako važećim propisima nije za pojedinu svrhu predviđeno duže vrijeme čuvanja. U slučaju davanja privole za marketing, podatke čuvamo pet godina računajući od dostave osobnih podataka LULL Studio d.o.o. Povlačenje privole ne utječe na zakonitost obrade na temelju privole prije njezina povlačenja. Povlačenje dostavlja se u pisanom obliku. Osobni podaci koji više nisu potrebni se ili nepovratno anonimiziraju ili se uništavaju na siguran način. Kontakti