http___megamuzika.hr_dostava__1.xml
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Terms & Conditions CONDITIONS APPLICABLE 1.1 Nothing in these conditions shall affect the buyer’s statutory rights as a consumer. 1.2 The Seller shall sell and the Buyer shall purchase the products in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller including but not limited to orders placed using the Seller’s electronic online ordering service, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the Buyer. 1.3 Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. 1.4 If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected. 1.5 If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account and the Seller will notify you at the address given by you in your order form. The refund will be made as soon as possible and, in any event, within 14 days of your order and the Seller will not be obliged to offer any compensation for disappointment suffered. ORDERING 2.1 When you opt to order products online you become a buyer. You will be required to provide certain personal and contact details. Remember, any information that you provide for the purpose of making a purchase must be fully complete and accurate. In particular you must ensure that you are legally and fully entitled to place an order: 2.2 use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity. You further agree and warrant that you shall not submit any content: • using a false e-mail address; • that is known by you to be false, inaccurate or misleading; • that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); • Advertising or publicising any services, goods or web links to other sites. OTHER IMPORTANT DETAILS 3.1 The prices for goods are quoted in GBP (British Pounds) and are subject to change from time to time. All prices are stated inclusive of valued added tax (VAT) at the relevant rate at the time of purchase (currently 20%). 3.2 We reserve the rights at our sole discretion to limit the number of any goods that may be purchased in any transaction or impose any purchasing limits that we may require from time to time. 3.3 We promote a wide range of goods for sale via the Online Store. When you order products and services from this site, we treat this as an offer from you to purchase such products and services. 3.4 We reserve the right to accept or reject any such offer from you at our sole discretion for any legitimate reason. We will notify you if this occurs. If we’re unable to supply the Goods to you, we will refund the relevant amounts if already debited from your card. For example, we may reject your order in any of the following circumstances: If we are unable to supply you, for any reason, with a good ordered, we will inform you of this and will not process your order. Full refund will be issued within one working day if goods have been paid for. 3.5 Every effort is made to display as accurately as possible the colours and textures of our fabrics that appear in our stores, on our website and in other promotional materials. However, we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as your monitor or screen settings and batching can affect the colouring of fabrics in a picture. Therefore, we do not accept returns, exchanges or complaints related to colour differentiation. 3.6 The details of your purchase submitted over the internet are protected by Secure Socket Layer (SSL). We may also implement our own security procedures to prevent fraud. We reserve the right to enhance, amend and update our security procedures. Our internal security procedures include the processing of your personal and contact details. This processing takes place on a server that is not accessible on the internet. Your information is encrypted for the processing of your transaction. Notwithstanding this, you should be aware that there are certain risks associated with internet communications. You acknowledge that the internet is a media over which we have no control. 3.7 Please note and bear in mind that photo may slightly different from actual item in terms of colour due to the lighting during photo shooting or the monitor's display. That includes colour and textures card as well. PAYMENTS 4.1 The accepted methods of payment are • Cash • Paypal • Debit card 4.2 The service charges, including the delivery and the disposal cost should be paid on the day and time of the delivery in cash. ORDER CANCELING & RETURNS 5.1 Any order may be cancelled at any time between the placement of the order and 14 days following delivery of the goods. 5.2 All items must be thoroughly checked within 24 hours of delivery. Any damage caused in transit must be reported to us straight away. We have less than 24 hours to inform the courier and make a claim. If you are not able to do this please do not purchase. 5.3 If the Buyer is dissatisfied with his purchase for any reason he may, within 14 days of delivery, contact the Seller’s customer service department to notify them that he wishes to return some or all items from his order. 5.4 Buyer must arrange and pay for the return of the goods and will be refunded the full buying price less the cost of delivery (where free delivery is offered the true cost of delivery will be deducted – receipt/invoice of delivery cost can be provided). 5.4.1 Seller offers possibility to arrange pickup the item for return with additional fee (£50). The buyer will be informed about time frame and exactly day courier arriving. 5.4.2 The buyer has got possibility to arrange returning the item by himself. Seller has to be informed about this option at least 2 days in advance. 5.5 Goods must be returned to the Seller in the same condition they were in at the time of delivery to the Buyer and in their original packaging. 5.6 Refunds will be issued within 14 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned with damages. 5.7 In the unlikely event of damaged, faulty or incorrect goods we will rectify the error by sending replacement goods or parts. Please remember: ITEMS PARTIALLY OR FULLY ASSEMBLED CANNOT BE RETURNED.
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Otprema robe vrši se ekspresnom dostavom unutar 5 radnih dana. Ukoliko su proizvodi odmah na raspolaganju isporuka će biti izvršena odmah po primitku narudžbe. Proizvodi koji na Internet stranici imaju oznaku DOSTUPNO, nisu nužno raspoloživi u svim našim maloprodajnim trgovinama pa prije dolaska u jednu od naših trgovina, kontaktirajte nas putem maila ili telefona o raspoloživosti željenog proizvoda. Osim toga zbog velikog broja narudžbi koje se istovremeno predaju na web trgovini može se dogoditi da informacija o raspoloživosti proizvoda ne bude istovjetna sa stanjem na skladištu dobavljača. Takva situacija je izvanredna i ne traje dugo. Radimo sa svim kurirskim službama koje robu donose na Vaš kućni prag. Odabir ovisi o veličini i vrijednosti pošiljke, odnosno o povoljnijoj cijeni dostave. Kupac će o načinu otpreme biti obaviješten u trenutku naručivanja robe (elektronskim ili telefonskim putem ovisno o načinu kupnje za kojega se kupac odluči). Ukoliko roba nije na raspolaganju, Prodavatelj će Kupca obavijestiti (pismenim putem ili telefonski) o mogućem roku isporuke. Kupac tada može prihvatiti novi rok isporuke ili otkazati narudžbu. Odluči li se Kupac na otkazivanje narudžbe, Prodavatelj će mu vratiti novac najkasnije u roku od 30 dana od izjašnjavanja kupca o odustajanju od narudžbe. Ukoliko Kupac nakon 20 dana od predaje narudžbe ne dobije nikakvu obavijest ili isporuku od Prodavatelja, odnosno od dostavne službe, mora obavijestiti Prodavatelja kako bi isti mogao poduzeti radnje da se pošiljka nađe ili pošalje zamjenska. Ukoliko kupac ne podigne pošiljku s pošte u roku od 5 radnih dana, pošiljka se vraća Prodavatelju. Kupac je dužan prilikom preuzimanja robe provjeriti eventualna oštećenja i odmah ih reklamirati dostavljaču koji je robu dostavio, odnosno odbiti preuzeti pošiljku na kojoj su vidljiva vanjska oštećenja. Za robu u procesu dostave odgovara dostavna služba te svu štetu nastalu u toku dostave kupac potražuje od dostavne službe . Prodavatelj ni u kom obliku nije odgovoran za štetu nastalu u procesu slanja. TROŠAK DOSTAVE Za iznos narudžbe iznad 1.000,00 kn kupac ne plaća trošak bez obzira na mjesto dostave unutar Republike Hrvatske. Za robu koja se plaća pouzećem, uslugu prijevoza odnosno slanja plaća isključivo Kupac. Za iznose narudžbi manjih od gore navedenih, cijena dostave ovisi o cjeniku kurirske službe čemu podliježu i svi dodatni troškovi ovisno o ”brzoj isporuci” , ili: - 40,00kn za pošiljku do 4 kg manjeg volumena / iznos poštarine će biti iskazan na računu kupca kao dodatna stavka - +40,00kn za isporuku pošiljke iznad 4 kg – točan iznos obračunavamo nakon izvršene narudžbe / iznos poštarine će biti iskazan na računu kupca kao dodatna stavka POVRAT / REKLAMACIJE Kod kupnje unutar maloprodajnih trgovina Mega muzike: Kupac ima pravo na povrat/reklamaciju robe u roku od 8 dana u sljedećim slučajevima: – ako je isporučena roba koju kupac nije naručio – ako je uočio nedostatke na robi ili je neispravna (a da greške nisu nastale u transportu ) Reklamacije se zaprimaju pismenim putem na mail:katedrala ili na adresu Katedrala d.o.o. Vlaška 48, Zagreb za ”MegaMuzikaShop |” . U slučaju reklamacije i povrata robe, povrat se vrši isključivo dostavnom službom koju odredi prodavatelj i na adresu o kojoj je kupac obaviješten u trenutku odobrenja povrata. Jedino u tom slučaju troškove povrata snosi prodavatelj. Kupac je obvezan dostavljene proizvode vratiti u stanju u kojem su dostavljeni, u originalnom pakiranju ( trgovačko pakiranje u kojem je roba dostavljena), sa kompletnom pratećom dokumentacijom – otpremnicom, računom i garancijom. Prodavatelj je dužan u roku od 30 dana od dana primitka vraćenog proizvoda na skladište, kupcu zamijeniti proizvod s novim ili ukoliko to nije u mogućnosti vratiti mu uplaćena sredstva na račun. Ukoliko kupac nije zadovoljan kupljenim proizvodom, u roku od 14 dana ima pravo na zamjenu u istom ili višem iznosu. Kupac je obvezan proizvod koji vraća dostaviti u originalnom stanju. Kupac ima pravo jedanput na zamjenu proizvoda. Kod kupnje ili narudžbe putem webshopa: Kupac ima pravo, ne navodeći razloge za to, jednostrano raskinuti ugovor sklopljen izvan poslovnih prostorija ili sklopljen na daljinu u roku od 14 dana. Taj rok započinje primitkom kupljenog proizvoda od strane kupca ili kod slučaja narudžbe započinje potvrdom narudžbe te uplatom avansa. Kupac je dužan obavijestiti prodavatelja o svojoj odluci da otkaže kupnju/narudžbu i to pisanim putem na mail: katedrala@zg.t-com.hr. Prodavatelj će izvršiti povrat uplaćenog tek nakon što mu je roba vraćena. Kupac mora izvršiti povrat robe najkasnije u roku 14 dana od kada je obavijestio prodavatelja o otkazivanju kupnje, u suprotnom gubi pravo na raskid ugovora. U slučaju povrata robe kupac snosi troškove povrata, te je odgovoran za svako umanjenje vrijednosti robe, osim onoga koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe. O eventualnom umanjenju vrijednosti prodavatelj mora obavijestiti kupca u roku 14 dana i zapisnički to argumentirati. Kupac nema pravo na jednostrani raskid ugovora/kupnje kada je predmet ugovora roba koja je izrađena po specifikaciji kupca ili koja je jasno prilagođena kupcu te koja je naručena specijalno prema željama kupca, a ne nalazi se u redovnom asortimanu Mega muzike.