http___m.zooplus.hr_content_terms_2.xml
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minicart not available These General Terms and Conditions of Business apply to all orders and deliveries between zooplus AG, Sonnenstrasse 15, 80331 Munich, Germany, (hereinafter: zooplus) and its customers via the online shop www.zooplus.co.uk. The images of the range in the online shop are intended as an illustration and do not constitute binding offers for sale. By completing the order process by clicking on the "Buy" button the customer makes a binding offer to enter into a purchase contract. The customer thereupon receives an automated confirmation of receipt of order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with zooplus is only concluded when zooplus sends the ordered product to the customer and the shipping to the customer is confirmed by e-mail (shipping confirmation). The offered goods are sold in customary domestic quantities only and only to persons of an age at which they are capable of entering into legal transactions. All prices contain the statutory VAT and other price elements, and are to be understood plus shipping costs that may apply. We do not sell to businesses so we do not issue VAT receipts, nor do we refund the VAT. zooplus delivers from a minimum order value of €19 (excluding shipping charges). We offer free delivery and handling on orders of €49 or above. For more information regarding shipping fees to individual countries please see Country information. Customers will not incur additional shipping costs should a delivery be divided into several consignments for technical or logistical reasons. In countries other than the Federal Republic of Germany, zooplus only delivers to private individuals. Unless stated otherwise in the offer, the delivery period is 3 to 5 working days after dispatch. Information about delivery and shipping conditions is available here. In the event that some of the ordered products are not in stock, zooplus shall be entitled to provide partial deliveries at its cost provided this is acceptable for the customer. In the event that zooplus is unable to deliver the ordered product because zooplus itself is not supplied by its own suppliers, without culpability on the part of zooplus, zooplus may withdraw from the contract. In such a case, zooplus shall inform the customer without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product delivered, zooplus shall, without delay, reimburse payments made by the customer. Deliveries are free of customs duties within the EU. In the case of delivery in countries outside the EU customs duties, taxes and other levies that may apply shall be borne by the customer. In the event that supplied products are damaged en route, the zooplus customer service is to be contacted, where possible, without delay. As a result, zooplus shall have the option of lodging a complaint with the carrier or transport insurer regarding the damage. If the customer fails to provide notification of transport damage, this shall not have any effect whatsoever on the customer's statutory guarantee rights. In order to fulfil customer orders zooplus needs to pass on the customer email address and where available contact phone number to the delivery company authorised to delivering the goods. This forms part of the contract with zooplus. The customer does not have the right to object. For further information please see our Data Protection [page. The goods shall remain the property of zooplus up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by zooplus. Customers who are consumers have a fourteen-day cancellation right. A consumer is any natural person who enters into a legal transaction for a purpose that is neither attributable to their commercial nor self-employed professional activity. The following regulations apply to the cancellation right and the excluding of the cancellation right. If customers have any further questions about cancellations, they can contact the zooplus customer service. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us(zooplus AG, Customer Services Sonnenstrasse 15, 80331 Munich, Germany, telephone: 01234 430366, service@zooplus.co.uk) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods to zooplus AG Vertriebszentrum Marktal 3 D-99880 Hoerselgau without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. End of Information concerning the Right of withdrawal The right of withdrawal does not apply in the event of delivery of goods Sample of the model withdrawal form (Should you wish to cancel your contract with zooplus please complete this form and return to) — To zooplus AG, Customer Service, Sonnenstrasse 15, 80331 Munich, Germany, service@zooplus.com — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*), — Ordered on (*)/received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper) — Date (*) Delete as appropriate. The statutory guarantee provisions apply. Veterinary medicine diet feed should only be used where recommended and by way of regular monitoring by the veterinarian. The veterinarian should be visited regularly (every 6 months) during the feeding for check-up examinations and without delay in the event of deterioration in the domestic pet's condition. zooplus is not liable for the consequences of inappropriate use of veterinary medical diet feed or use that is unnecessary. Payment for goods is to be made by Visa, Mastercard or American Express credit card. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss. Your credit card will not be charged until your goods leave our warehouse. In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment. zooplus reserves the right in individual cases or depending on the delivery method chosen by the customer to accept only certain types of payment. If the customer defaults in payment, the purchase price shall incur interest during the default in the sum of 5 percentage points above the ECB base lending rate. If the customer is not a consumer, the default interest shall be 8 percentage points above the base lending rate. zooplus reserves the right to assert a claim for greater damage caused by default subject to furnishing proof in that respect. PayPal is an online account-based system that lets anyone with an email address send and receive online payments using their credit card or bank account. You can use it at zooplus to pay safely, easily and quickly. During the ordering process, you can also open up a PayPal account if you don't have one. Please note that we cannot accept Paypal accounts from the USA. If you pay by PayPal, you will be charged a transaction fee of 0.59€. Please be sure to include your order invoice number in the payment reference field when you enter the information for your bank transfer. Please transfer the balance to the following account: zooplus AG Commerzbank München SWIFT (BIC): COBADEFF700 In the case of redeeming credit notes, the specific, valid redemption conditions, minimum order quantity and period of validity etc. are to be adhered to. The corresponding information is stated on the credit notes. In any case, only one credit note or one order / customer-related reduction can be redeemed for each purchase. Payment in cash or subsequent setting off with previous orders is not possible. Resale is not permitted. zooplus takes the protection of its customers' data very seriously. The zooplus data protection declaration can be viewed here. zooplus AG Sonnenstrasse 15, 80331 Munich, Germany represented by the management board: Andrea Skersies Dr. Cornelius Patt Andreas Grandinger Chairman of the Supervisory Board: Michael Rohowski Munich Local Court ("Amtsgericht"), HRB 125080 VAT ID No. Should any provision of these Terms and Conditions be or become invalid or unenforceable, the validity or enforceability of the other provisions of these Terms and Conditions shall not be affected thereby. German law applies by way of exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). Status of these General Terms and Conditions of Business: 08 September 2015
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minicart not available Ovi opći uvjeti poslovanja vrijede za sve narudžbe i dostave između zooplus AG, Sonnenstraße 15, 80331 München, (u nastavku: zooplus) i njegovih kupaca preko online trgovine www.zooplus.hr. Predstavljanje asortimana u online trgovini služi za prikazivanje i predočavanje proizvoda, ono ne predstavlja obvezujuću ponudu za prodaju. Kupac predaje s njegove strane obvezujuću ponudu za zaključivanje kupoprodajnog ugovora tako što zaključi postupak naručivanja s klikom na polje „naruči“. Kupac zatim dobiva automatiziranu potvrdu o narudžbi putem e-maila (Potvrda o narudžbi). Ova potvrda o narudžbi ne predstavlja još prihvaćanje ponude. Ugovor sa zooplusom se ostvaruje tek tada kada zooplus pošalje naručeni proizvod kupcu i potvrdi slanje kupcu s jednim e-mailom (Potvrda o slanju). Prodaja ponuđene robe se odvija samo u količini uobičajenoj za kućanstvo i samo s osobama koje se nalaze u poslovno sposobnoj dobi. Sve cijene sadrže zakonski porez na dodanu vrijednost i ostale sastavne dijelove cijene kao i dodatne moguće troškove dostave. Od ovoga se odstupa samo za kupce iz Švicarske za koje su sve cijene u trgovini neto cijene, tj. one ne sadrže niti njemački niti švicarski zakonski porez na dodanu vrijednost. Porez na dodanu vrijednost se eventualno mora platiti prema švicarskom pravu prilikom uvoza u Švicarsku u Saveznoj poreznoj upravi na granici, a prilikom dostave ili podizanja paketa ga kupac mora podmiriti. Zooplus dostavlja od najmanje vrijednosti dostave od 139,00 kn (troškovi slanja nisu uključeni). Unutar Hrvatske se dostava od vrijednosti narudžbe od 299,00 kn odvija besplatno. Ako je vrijednost narudžbe manja od 299 kn, zooplus zaračunava paušalnu poštarinu od 29,00 kn po narudžbi. Troškove slanja u druge države potražite u informacijama o državama. Ako se iz tehničkih ili logističkih razloga dostava paketa odvija u više navrata, kupci ne plaćaju nikakve dodatne troškove slanja. U ostale države osim Savezne Republike Njemačke zooplus dostavlja samo krajnjim potrošačima. Vrijeme dostave iznosi, osim ako nije u ponudi drugačije navedeno, 3-5 dana. Informacije o uvjetima dostave i slanja su ovdje dostupne. Ako svih naručenih proizvoda nema na zalihi, zooplus je ovlašten da na vlastiti trošak poduzme djelomičnu dostavu ako je to za kupca prihvatljivo. U slučaju da zooplus ne može dostaviti naručeni proizvod, jer zooplus sam bez vlastite krivnje nije primio dostavu od svojih dobavljača, zooplus može odstupiti od ugovora. U ovom slučaju će zooplus bez odgađanja informirati kupca i ponuditi mu sličan usporediv proizvod. Ako sličan proizvod nije dostupan ili ako kupac ne želi dostavu tog proizvoda, zooplus će bez odgađanja nadoknaditi već plaćenu uslugu. Unutar EU se dostava odvija bez naplate carine. Pri dostavi u ostale zemlje izvan EU, posebno u Švicarsku, kupac snosi sam eventualnu carinu, porez i ostale naknade. Ako dostavljeni artikl pokazuje štetu nastalu transportom, treba po mogućnosti biti što prije obaviještena zooplus korisnička služba. Zooplus time dobiva mogućnost da reklamira štetu prijevozniku ili prijevoznom osiguranju. Ako kupac izostavi prijavu štete nastale transportom, to nema nikakav utjecaj na njegovo zakonsko pravo na garanciju. Do potpunog podmirenja računa roba ostaje vlasništvo zooplusa. Prije prijelaza vlasništva davanje u zalog, prenošenje sigurnosti, obrada ili preinaka robe bez suglasnosti zooplusa nisu dozvoljeni. Kupci, koji su potrošači, imaju pravo na povrat od 14 dana. Potrošač je svaka fizička osoba koja sklapa pravni posao u svrhe koje nisu namijenjene njegovoj poslovnoj djelatnosti niti obavljanju djelatnosti slobodnog zanimanja. Vrijede sljedeća rješenja za pravo na povrat i njegovo isključenje. Za daljnja pitanja o pravu na povrat se kupac može obratiti korisničkoj službi u zooplusu. Imate pravo unutar četrnaest dana opozvati Vaš ugovor bez navođenja razloga. Rok opoziva iznosi četrnaest dana od dana na kojem ste Vi ili treća osoba imenovana od Vas, koja nije prijevoznik, preuzeli/preuzela zadnju robu. Kako biste ostvarili svoje pravo na povrat, trebate nas (zooplus AG, Sonnenstr. 15, 80331 München, Njemačka, telefon: +49 89 211 29 211, fax: +49 89 211 29 222, service@zooplus.hr) informirati s jasnom izjavom (npr. pismo poslano poštom, telefax ili e-mail) o Vašoj odluci da želite opozvati ovaj ugovor. Za to možete koristiti priloženi obrazac o odustajanju, koji nije propisan, već se radi samo o primjeru. Da bi rok opoziva bio valjan, dovoljno je da pošaljete obavijest za ostvarivanje prava na povrat prije isteka opozivnog roka. Ako opozivate ovaj ugovor, vraćamo Vam sve Vaše uplate koje smo primili od Vas, uključeno i troškove slanja (s iznimkom dodatnih troškova koji proizlaze iz toga da ste izabrali drugi jeftiniji način standardne dostave od onog koji smo Vam predložili) bez odgađanja i najkasnije unutar četrnaest dana od dana kada je kod nas zaprimljena obavijest o Vašem opozivu ovog ugovora. Za vraćanje uplaćenog novca primjenjujemo isto sredstvo plaćanja koje ste koristili prilikom Vaše početne transakcije, osim ako s Vama nije izričito dogovoreno nešto drugo; ni u kojem slučaju Vam neće biti zaračunate naknade zbog vraćanja uplate. Mi možemo uskratiti povrat novca dok ne dobijemo robu natrag ili dok ne pribavite dokaz da ste poslali robu, ovisno o tome što je raniji rok. Robu trebate vratiti ili predati bez odgađanja i u svakom slučaju najkasnije unutar četrnaest dana od dana kada ste nas obavijestili o opozivu ovog ugovora na našu adresu Zooplus AG c/o Dirks Consumer Logistics Skalski-Logistic Park Wroclawska 36 Street 55-020 Zorawina Wojkowice Poland Rok je valjan ako pošaljete robu prije isteka roka od četrnaest dana. Mi snosimo troškove povratnog slanja robe. Vi morate nadoknaditi mogući gubitak vrijednosti robe samo ako taj gubitak vrijednosti proizlazi iz nepotrebnog postupanja s robom, a do kojeg se dolazi provjerom kvalitete, značajki i načina djelovanja robe. Kraj obavijesti o pravu na povrat Pravo na povrat ne postoji prilikom dostave robe Primjerak obrasca o odustajanju (Ovaj obrazac trebate ispuniti i vratiti nam ga samo ako želite odustati od ugovora.) Vrijedi zakonsko pravo o garanciji. Veterinarsko-medicinska dijetalna hrana se treba primjenjivati samo prema preporuci veterinara i samo pod njegovom redovitom kontrolom. Kućnog veterinara se treba posjećivati tijekom hranjenja redovito (svakih 6 mjeseci) zbog kontrolnih pregleda i odmah prilikom pogoršanja zdravstvenog stanja kućnog ljubimca. Zooplus ne preuzima odgovornost za posljedice nestručne ili medicinski neprikladne primjene veterinarsko-medicinske dijetalne hrane. Plaćanje robe se može odvijati pouzećem, prema izboru kreditnom karticom ili plaćanjem unaprijed. zooplus zadržava pravo da u pojedinačnim slučajevima prihvaća samo određene načine plaćanja. Plaćanje slanjem gotovine ili čekova nije moguće. Platite jednostavno na vratima svog doma prilikom preuzimanja pošiljke! Ova opcija je moguća za dostave koje izvršava DPD dostavna služba. Zooplus zadržava pravo u određenim situacijama ili kod određenih proizvoda prihvatiti samo određeni način plaćanja. Kod plaćanja kreditnom karticom slijedi terećenje računa unutar jednog tjedna nakon slanja robe (mi prihvaćamo MasterCard, Maestro, Visa, Diners i AmericanExpress kartice). Naglašavamo da prilikom plaćanja karticom je potrebno unijeti sigurnosni kod (CVV ili CVC) koji se nalazi na poleđini kartice. U slučaju plaćanja Maestro karticom koja nema sigurnosi broj, možete ga zatražiti od banke (nije nužno da će biti odobreno) u suprotnom plaćanje nije moguće s tom karticom. Ako kupac želi izvršiti plaćanje narudžbe plaćanjem unaprijed, za to mu stoji korisnička služba na raspolaganju. zooplus AG Zagrebačka banka d.d. Unicredit Group SWIFT (BIC): ZABAHR2X zooplus AG Commerzbank München SWIFT (BIC): COBADEFF700 Prilikom iskorištavanja bonova treba paziti na specifično važeće uvjete iskorištavanja bonova kao što je najmanja količina narudžbe, razdoblje važenja i dr. Odgovarajuće informacije se nalaze na bonovima. U svakom slučaju se po jednoj narudžbi može iskoristiti samo jedan bon odnosno jedan popust koji se odnosi na narudžbu ili kupca. Isplata gotovine kao i naknadno obračunavanje s prethodnim narudžbama nije moguće. Daljnja preprodaja nije dozvoljena. Ako kupac kasni s plaćanjem, kupovna cijena tijekom kašnjenja će biti okamaćena u visini 5 postotnih bodova na osnovi osnovne kamatne stope EZB (Europske centralne banke). Ako kupac nije potrošač, zatezne kamate iznose 8 postotnih bodova na osnovi osnovne kamatne stope. zooplus zadržava pravo da neovisno o ovoj obavijesti traži više troškove radi kašnjenja. Zooplus shvaća zaštitu podataka svojih kupaca ozbiljno. Izjava o zaštiti podataka u zooplusu je dostupna ovdje. zooplus AG Sonnenstraße 15 80331 München predstavlja Upravni odbor: Andrea Skersies Cornelius Patt Andreas Grandinger Predsjednik Nadzornog odbora: Christian Stahl Sjedište društva: München Općinski sud München, HRB 125080 Matični broj DE 200 164 421 Ako je jedna odredba ovih općih uvjeta poslovanja nevažeća, ugovor ostaje svejedno važeći. Ovdje vrijedi njemačko pravo pod isključenjem UN zakona o trgovini (CISG). Stanje ovih općih uvjeta poslovanja: 13. lipnja 2014.