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Golden Leaf Tours d.o.o. understands and respects your need to maintain your private information confidential. In our Privacy policy, which applies to web pages www.golden-leaf-travel.com, you can read what information we collect, how we collect it, and what we do with it. By using our site, you consent to our privacy policy. What information do we collect and why? We collect your personal information when making a reservation, posing a question to our customer service, and filling out a form. When ordering or registering to our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”) that uses so-called "cookies”, text files which are saved on your computer and enable the website to analyze how you use the site. You can prevent the saving of cookies via the relevant settings in your browser (for more information visit http://www.google.en/policies/technologies/ads/), however be aware that this may prevent you from using the full functionality of this website. Cookies Cookie is a small piece of data sent from a website and stored in a user's web browser while the user is browsing that website. Cookie is not a program and cannot carry viruses. It's use is primarily for search information. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: How long do we keep the information collected? The information we collect from you is kept for up to 5 years. How do we protect your information? The information we collect from you is kept non-encrypted but protected from unauthorized use. We use a firewall to protect unauthorized devices from accessing our systems and thereby protect your personal information. Who uses the information? The information is primarily used by Golden Leaf Tours d.o.o. employees solely for the purposes stated above. We will in no case provide your information to any third party without prior consent. This online privacy policy applies only to information collected through our website and not to information collected offline. Terms and Conditions Please visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website. Changes to our Privacy Policy Should we decide to change our privacy policy, we will post those changes to this page. Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. Web: www.croatiaholidaytravel.com or www.goldenleafproperties.com Post: Mostarska 104 Split, splitsko-dalmatinska 21000 Croatia E-mail: [email protected] Your question or comment will be handled professionally and confidentially as quickly as possible. General Terms These General Terms and travel regulations are a component part of the Agreement, in other words the voucher, between Golden Leaf Tours d.o.o., Mostarska 104, 21 000 Split, ID kod: HR-AB-21-060314270 (hereinafter: the Agency) and the contractor (hereinafter: the Traveler). These General Terms and Conditions define the conditions with which the Agency enters into a contract with the reservation holder, which differ in terms of legal liability. For reservations, where the Agency offers additional services, other than accommodation contractually performs as an organizer, while in all other cases the Agency acts as an intermediary (for accommodation sales). All the information and terms in the program and these General Terms are binding for both the Agency and the Traveler. Offers The Agency ensures services according to the information published and valid at the time of the reservation confirmation, and according to the description and travel period in accordance with confirmed reservations except in circumstances beyond our control such as illness of the service provider or his/her immediate family, outstanding circumstances which cannot be foreseen nor eliminated (natural disasters such as earthquakes, floods, sanitary disruptions, fires, droughts, wars, strike, terrorist actions and limitations issued by the government mobilization, country exit ban). Reservations and payment Inquiries and accommodation reservations can be made via web, e-mail, in writing or in person at any of the Agency's offices as well as at the offices of our partner travel agencies. By confirming a reservation, the Traveler confirms that he/she is aware of the General Terms and conditions of the travel services and fully comprehends and accepts these terms which are binding for both the Traveler and the Agency. The Agency provides the Traveler with the appropriate materials in electronic form, presenting all relevant information regarding the trip, and provides or points out the general terms and conditions of the trip which are an integral part of this Agreement, as well as offers a travel insurance package. The Traveler is obligated to provide any information required for the reservation process. A deposit is required depending on the chosen payment method. The balance payment is due at least 30 days before arrival unless otherwise specified upon booking confirmation. Note: For payments made from abroad - This method of payment refers exclusively to foreign clients. It is necessary to transfer the value of the reservation to the foreign account of the agency. All bank fees and charges are the sole responsibility and to be paid for by the recipient of our services. Note for credit card payment: All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our web site. The service provider reserves the right to withhold service to the Traveler if the Traveler brings a pet to the accommodation without previously notifying the Agency or the service provider. In this case, the Agency is not obligated to accept complaints made by the Traveler on the quality of the booked accommodation or services. Promotions and discounts cannot be aggregated with each other or combined. Each reservation can contain only one discount. Statement of Online Payment Security Our website uses CorvusPay for all online payments - an advanced system for secure credit cards payments over the internet. CorvusPay insures complete confidentiality of your credit card information from the moment you enter them into the CorvusPay payment form. Your payment information is encrypted and sent from your web browser to the bank that issued your card. Our website never receives nor comes into contact with the full details of your payment card. In addition, your card details are not even available to CorvusPay employees. An isolated core system independently transfers and manages all sensitive information, keeping them completely safe. Formular za upis platnih podataka osiguran je SSL transportnom šifrom najveće pouzdanosti. Svi skladišteni podaci dodatno su zaštićeni šifriranjem, korištenjem kriptografskog uređaja certificiranog prema FIPS 140-2 Level 3 standardu. CorvusPay zadovoljava sve zahtjeve vezane uz sigurnost on-line plaćanja propisane od strane vodećih kartičnih brandova, odnosno posluje sukladno normi – PCI DSS Level 1 – najviši sigurnosni standard industrije platnih kartica. Pri plaćanju karticama uvrštenim u 3-D Secure program Vaša banka uz valjanost same kartice dodatno potvrđuje i Vaš identitet pomoću tokena ili lozinke. The payment access form is secured with the highest reliability SSL transport code. All stored data is additionally encrypted using a cryptographic device certified to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements for online payment security prescribed by leading card brands and operates in accordance with - PCI DSS Level 1 – standards, the highest security standard for the payment card industry. When paying with cards that are in the 3-D Secure Program, your bank will make additional verifications to insure your identity using tokens or passwords. All collected information that Corvus receives is considered a secret and is treated in this manner. This information is used only for its intended purpose. Your sensitive data is completely secure, and their privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the transaction will be collected in accordance with the prescribed on-line payment procedures. The security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition to maintaining strict access controls, regular security tracking, deep-seated network vulnerability checks, and by implementing information security, we keep all of our systems up-to-date in order to enhance the security of our system to protecting your card information. Sojourn tax According to the Law on sojourn tax of the Republic of Croatia, the Traveler is obligated to pay the sojourn tax along with his/her accommodation payment. According to the Law on sojourn tax of the Republic of Croatia, the sojourn tax is from 2,00 to 7,00 Kuna per person per day for adults. Adolescents from the age of 12 to 18 (but not after they have turned 18) are entitled to a 50% discount, while children under the age of 12 are exempted from paying the sojourn tax. The total amount of the sojourn tax for a specific reservation is determined by the destination in the Republic of Croatia as well as the accommodation service dates. The price of the service includes the basic service as described in the price list for the reserved accommodation unit. Special or extra services are those services which are not included in the base price of the accommodation (marked "on request" in the description of the accommodation unit or Price List/Rates or additional services that are available through prior notification and additional payment) and as such are to be paid by the Traveler along with the reservation amount or at the spot, as indicated in our offer. Special and extra services/requests must be requested or announced during the reservation process. The average cost of electricity, water and gas is included in the price of the accommodation as are all the sheets and bedding items, final cleaning and other added services which are noted in the description of each accommodation unit. The Traveler is obligated to leave the premises clean and tidy before departure, regardless of the final cleaning charge set by the proprietor. Final cleaning includes washing and stacking of dishes, trash removal and sweeping all the rooms in the accommodation unit so that the accommodation unit is left neat and tidy. The service rates are stated in Euros but are always formed in the local currency HRK. The Agency reserves the right to change the published rates. Travelers who have paid the deposit for a certain reservation are guaranteed by the Agency the accommodation rate listed on the calculation based on which the deposit payment was made. Should rate changes occur prior to the deposit being paid, the Agency is obligated to inform the Traveler of these changes. All involved parties accept that the Agency reserves the right of changing the rates no later than 20 days prior to the beginning of the service if the following occurred after the reservation confirmation: In case of changes in the foreign exchange rate, should the price of the paid reservation amount increase for more than 10 %, the Traveler has the right to cancel his/her reservation and is also entitled to a refund without any additional compensation. The rates listed in our offers and programs are formed according to agreement made with our contractors and do not necessarily match the rates stated on the spot at the accommodation unit in which the Traveler resides. Possible differences in rates cannot be subject to complaint. Should the number of people arriving to the reserved accommodation unit exceed the number indicated on the travel documents (voucher), the service provider has the right to withhold service to unannounced Travelers or accommodate all Travelers provided that additional payment for the unannounced Travelers is made on the spot. In this case, the agency does not acknowledge any complaints for quality or services provided at the booked accommodation. Categorization and service description The offered accommodations are described in accordance with the official categorization of the proper authority, as well as the actual state of the unit at the time of its publication. The standards of the accommodation, food, services and the like vary depending on the destination/country and are not subject to comparison. The information provided to the Traveler at the point of sale does not obligate the Agency any more than the information stated on the web pages www.golden-leaf-tours.com or in the catalog or other printed materials of the Agency. A parking place is secured only if the service provider has one available parking space for each accommodation unit on the premises or in its vicinity. A secured parking place does not necessarily mean that it is located in the yard of the premises, in a guarded, fenced or covered area. Accommodation that is wheelchair accessible, but not necessarily completely adapted must possess the following characteristics: - The position of the accommodation unit is on ground floor (up to a maximum of 2 steps at the entrance to the accommodation unit) - The size of the accommodation unit is suitable for movement of a person in a wheelchair (minimum door width is 75cm, spacious bathroom, which is not necessarily equipped with adequate handles and bars) Obligations of the Agency The Agency's obligation is to provide services as well as selecting the service providers, while taking into consideration the rights and interests of Travelers in accordance with the traditions of the tourism industry. The Agency will fulfil all the above mentioned obligations as described, except in circumstances beyond its control (Article 2) in which the Agency will proceed as stated in Article 12. Obligations of the Traveler The Traveler is obligated to: If the Traveler does not follow these regulations, he/she will be held responsible for any expenses or damages. By confirming a reservation, the Traveler has agreed to compensate the service provider on the spot for any potential damages caused by his/her own negligence. The Traveler's right to changes and cancellations In the event the Traveler wishes to change or cancel a confirmed reservation he/she must do so in writing (via e-mail or fax). Changes or cancellations by telephone are not permitted and will not be accepted. In the event that the Traveler should request to make a change or cancel a confirmed reservation, the date on which the written cancellation is received, during regular Agency's working hours, will represent the basis for the cost calculation. If the written cancellation is received outside regular Agency working hours, the cancellation date which will represent the ground for calculating cancellation costs will be the following working day of the agency. For full details, please refer to the company reservation policy. In the event that the Traveler should request to change the number of persons staying at the reserved accommodation unit after the reservation has already been placed, provided that the change is possible, the following conditions will apply: - If the reservation unit is a house, apartment, villa or any other type of accommodation that is rented on a per unit basis, no additional fees will be charged but is subject to the maximum occupancy rule of the unit. Travelers must inform the agency of this change at least 7 days prior to arrival and receive written approval from the agency. If the Traveler wishes to changes reservation units after the reservation deposit has already been received, then the request will be treated as a cancellation of the original reservation and subject to the cancellation policy of that particular unit. Important note: Even though Golden Leaf Tours d.o.o. publishes its cancelation policy as a standard set of guidelines, it is possible that the owner of the rental units may have a different (more strict) policy that must be respected by the Agency. If the cancelation policy of the accommodation differs from the below policy, the travel will be informed prior to final reservation. In the event that the Traveler requests to change the confirmed accommodation unit to an accommodation unit within the same building of the same service provider, provided that the change is possible, the Agency will charge a 15,00EUR change fee and any price difference. In the event that the Traveler requests to change a confirmed accommodation unit to an accommodation unit of a different service provider, the change will be treated as a cancellation and the Cancellation terms stated below will apply. If a reservation change is not possible and the Traveler cancels the confirmed reservation, the Cancellation terms stated below will apply. Road Transfers: The client may requests change of a reservation transfer up to 48 hours before arrival at no extra charge. Any changes that are made outside this time frame are subject to a 15 EUR administrative fee. If the client does not show up at the arranged time and place of pick-up, the entire transfer will be charged. Payment Terms & Conditions Payment Conditions: Condition 1: Reservation is made at more than 1 month in advance Condition 2: Reservation is made at least 7-31 days prior to arrival Condition 3: Reservation is made 3-6 days before arrival Condition 4: Reservation is made 0-2 days before arrival Accommodation types: Accommodation Type A: Apartments, Studio, Houses Accommodation Type B: Villas, Houses Accommodation Type C: Hotels, Hostels The final payment is due according to the below schedule: Rent a car By signing rental agreement renter acknowledges and agrees: Fuel costs during rental period will be covered by the renter. When returning the vehicle, quantity of fuel must be equal to the level of fuel received. As a guarantee of payment, valid credit card is required (VISA, MASTERCARD or AMEX). When picking up the vehicle, authorization on the card must be made according to the car category. When returning the vehicle, as method of payment the renter can use a credit card, debit card or cash. Insurance Every vehicle is provided with third party liability coverage. Deductible amount depends on the car group and is determined by Rental Company’s management. CDW - Collision Damage Waiver - max. amount of renter's liability for damage made on a vehicle, or so called excess (deductible) amount. Its height depends on the car group. If the damage is lower than the excess amount, the renter is liable for the amount estimated. TP-Theft Protection-the renter limits his liability for this damage up to the amount of excess. To reduce risk and the amount of damage liability may reduce by acceptance of the following payment: SCDW (Super Collision Damage Waiver) daily supplement for reducing renter's liability to zero. The insurance does in no way cover: - Damage to the wheels, tires and hubs - Damage to the underside of the car, the interior of the car, all car windows - Damage to the engine due to lack of oil or filling the car with wrong fuel or careless driving - Burned clutch - Loss of car keys, car documents or registration plates - Damage caused by a driver under influence of alcohol or drugs - Damage caused by an unauthorized driver - Damage done outside Croatia, if the border crossing wasn't allowed by the lessor - Any damage to the vehicle if the vehicle was moving on unpaved roads - Any damage not reported to the nearest police station / rental station In case of any situation mentioned above, the renter is responsible for whole amount of the damage. Procedure in case of accident Renter agrees to protect the interests of lessor company in case of accident by: - Obtaining names and addresses of parties involved - Not abandoning rented vehicle without adequate safeguarding and security - Calling the nearest rental station even in case of a slight damage and submitting to the police station - In case of greater damage or if the persons are injured is obligated to notify police, to wait until the police arrives and makes official inquiries and also immediately notify nearest rental station - All police statements from the accident and alcohol testing results must be handed over to rental station when returning the car. If renter fails to take the steps mentioned above, he/she agrees to be liable to lessor for all losses and consequences lessor should suffer thereof. In the event the Traveler must cancel a reservation within 7 days before the beginning date of the service, the Agency offers the Traveler the possibility of finding a new Traveler/User for the same reservation if possible (this depends on the service provider). In that case, the Agency will only charge the actual cost of the passenger change. The new reservation holder accepts all the obligations stated in these General Terms and Conditions. In the event the Traveler does not arrive to the accommodation by midnight on the beginning date of the service, without contacting the Agency or the service provider, the reservation will be cancelled and the corresponding cancellation fees will be charged according to the above mentioned terms. Should the actual costs exceed the amount paid for the reservation, the Agency reserves the right to charge the actual costs incurred and will send an invoice to the Traveler which he will be obligated to pay within 14 days of receipt thereof. The Agency is not obligated or responsible for reimbursing the Traveler for the cost of his/her travel documents or visas relating to the reservations cancelled by the Traveler. Travel insurance The cost of the trip does not include the travel insurance "package": insurance against accidents and illnesses that may occur during the trip, damage or loss of luggage or voluntary health insurance. Should the Traveler request additional insurance, arrangements can be made directly with the insurance company or at the Agency itself wherein the Agency acts only as a mediator. Please read the insurance Terms and Conditions carefully before purchase. The cost of the trip does not include cancellation insurance. Should the Traveler, during the reservation process suspect that due to certain reasons he might cancel his trip the agency recommends purchase of cancellation insurance. Cancellation insurance cannot be paid for after the reservation has been made, only during the booking process. Should the Traveler not have cancellation insurance and is unable to travel the Agency reserves the right to refund the Traveler according to the cancellation terms listed in Article 9 of this Agreement. In the event of a reservation cancellation, visa application costs and other travel document costs are non-refundable even if the Traveler has cancellation insurance. If the Traveler has a cancellation insurance policy, the Traveler must file all claims with the insurance company which issued the policy, while the Agency is obligated to provide all necessary documentation relating to the claim and the reservation in question. All other insurance terms and conditions are enclosed with the insurance policy and the Agency recommends that Travelers read them more carefully. Luggage/baggage Each Traveler is responsible for lost, damaged and/or stolen property left unsupervised. The Agency is not responsible for lost, damaged or stolen luggage, nor for stolen luggage or valuables kept in the accommodation unit (renting a safe if possible or buying an insurance package, which would include luggage insurance is recommended). Lost or stolen luggage is to be reported to the accommodation service provider or to the relevant police station. The Agency's right to changes and cancellations The Agency reserves the right to make changes of reservations in the event of circumstances which cannot be predicted, avoided or eliminated (see Article 2). A reserved accommodation unit can only be changed with prior notification to the Traveler for an accommodation unit of the same category or of a higher category and at the price at which the Traveler confirmed the reservation. If the replacement accommodation is only possible in a higher-category unit where the price is 15% higher than the price of the paid reservation, the Agency reserves the right to charge the Traveler for the difference in agreement with the Traveler. In the event a replacement accommodation unit cannot be arranged, the Agency reserves the right to cancel the reservation and notify the Traveler prior to the beginning of the service and guarantees a full refund of the paid amount. If the Agency cancels a reservation, the Traveler is not entitled to any compensation from the Agency and the Agency is only obligated to refund the amount paid to the Agency's account. If an adequate replacement unit is not available on the day of the commencement of the service, the Agency will make an effort to provide the Traveler with information on possible alternative arrangements which are not a part of the Agency's offer and will refund the Traveler with the full amount paid for the reservation. Handling/filing complaints Each Traveler - reservation holder has a right to file a complaint if the paid services was not provided. If the services provided are not satisfactory, the passenger is required to immediately notify the Agency about the inadequate service and file a complaint on the day of his/her arrival at the location to the service provider and to inform the Agency office by email at [email protected] or by phone at +385 (0)21 542 059 (within customer service working hours). The Traveler is obligated to cooperate with the Agency representative as well as with the service provider in a well-intentioned manner so that the cause of the complaint can be resolved. If upon arrival the Traveler is not satisfied with the state of the accommodation and leaves the accommodation on his own initiative and finds another accommodation without giving the agency a chance to resolve the issue, correct the cause of the discontent, or find another accommodation for the Traveler, the Traveler does not have a right to request a refund or make a claim for compensation, regardless of the fact that his/her reasons were justified or not. Should the Traveler accept the proposed solution which corresponds with the service rendered on the spot, the Agency will not take additional complaints into consideration or respond to them. If the problem is not resolved on the spot following an intervention, the Traveler is obligated to submit a written complaint along with supporting documents as well as any photographs to support the complaint to the agency by e-mail at [email protected] or by post mail no later than 7 days following the return from his/her trip. The Agency shall only take into consideration fully documented complaints which are received within the 7-day deadline. The agency is obligated to make a written solution to the complaint within 14 days of receipt of the written complaint. The agency can postpone the deadline in order to collect the evidence and check the claim quotes with the service provider but not for more than 14 days. The agency will take into consideration only those claims whose cause could not be resolved on the spot. Until a decision has been made by the Agency, in other words for the duration of the 14/28 days after the complaint has been filed, the Traveler relinquishes the right to involve a third party. The highest amount of compensation per complaint can amount to the complaint portion of the service and cannot encompass the used portion of the service or the total amount of the service. The law of tourism excludes the Traveler's right to be compensated for ideal damages. The Agency cannot be held responsible for climate conditions, cleanliness, and the temperature of the sea, nor for other similar situations and events which can result in the dissatisfaction of Travelers and are not a direct result of the accommodation unit (for example, bad weather, improperly maintained beaches, crowds, lost or stolen property and such). If the Traveler decides to book the special LAST MINUTE deal, then he accepts all risks of such travel. These journeys include uncertainty of facts upon which the agency cannot influence, and the Traveler primarily due to the price accepted such a trip and therefore has no right of complaint to the agency. Personal information security The Traveler provides personal information of his/her own free will. Personal information is required for processing requested services. The same information shall be used for inter-communication. The Agency is under obligation that the personal information of the Traveler will not be taken out of the country or given to a third party except for the purpose of carrying out requested services. The personal information will be kept in a database in accordance with the Management's decision on the method used for collecting, processing and securing personal information. With the acceptance of these General Terms, the Traveler gives permission for his/her personal information to be used for promotional offers of the Agency. Note Paying a deposit or payment in full signifies that the Traveler fully comprehends and accepts the aforementioned terms. Court jurisdiction The Traveler and the Agency will aim to settle possible law suits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Split Court jurisdiction, under the authority of the laws of the Republic of Croatia. The employees of the agency shall inform the passenger of the content of the valid Liability Insurance Contract for damages caused by Golden Leaf Tours LTD to the passenger by failure to meet obligations or by partially or inconsistently meeting obligations in relation to the package holiday, and by signing the Travel Contract the Passenger shall confirm to have been informed of the content of the stated Insurance Contract. Private accommodation (excluding Villas) For cancellation of private accommodation the cancellation charges are as follows: Reservations cancelled up to 30 days prior to the beginning date of the service 30% of the total amount of the reservation will be deducted. Reservations cancelled from 29 to 15 days prior to the beginning date of the service 50% of the total amount of the reservation will be charged Reservation cancelled from 14 to 8 days prior to the beginning date of the service 80% of the total amount of the reservation will be charged Reservations cancelled from 7 to 0 days prior to the beginning date of the service 100% of the total amount of the reservation will be charged If the Traveler does not arrive to the destination or cancels the service of the accommodation after it began, 100% of the total amount of the reservation will be charged Hotels For cancellation of hotels the cancellation charges will be determined once the reservation is requested in certain hotel due to their cancellation policy. Villas For cancellation of Villas, the cancellation charges are as follows: Reservations cancelled up to 30 days prior to the beginning date of the service 30% of the total amount of the reservation will be deducted. Reservations cancelled from 29 to 15 days prior to the beginning date of the service 50% of the total amount of the reservation will be charged Reservation cancelled from 14 to 8 days prior to the beginning date of the service 100% of the total amount of the reservation will be charged If the Traveler does not arrive to the destination or cancels the service of the accommodation after it began, 100% of the total amount of the reservation will be charged Transfers 5) In case of cancellation of a confirmed reservation transfer, the following fees are charged: There is no charge for a reservation canceled up to 48 hours prior to the beginning date of the service If the Traveler does not arrive to the transfer destination or cancels the service within 48 hours before it begins, 100% of the total amount of the reservation will be charged Excursions and tours For cancellation of excursions and tours the cancellation charges will be determined once the reservation is requested depending about the operator and due to their cancellation policy and trip type. If the Traveler is entitled to a partial refund after cancelling his reservation, the agency will make a refund within 45 days. Under normal conditions, the Travel is required to pay a reservation deposit of 15%-30% of the total tour cost depending on the tour and the operator. In case of cancelation or no show, this reservation fee will not be reimbursed to the traveler. In case of extraordinary condition such as natural disaster, hospitalization or another such event that would deny the travel the ability to proceed with the tour, a full refund will be made. These conditions must be presented in writing to the agency before the start of the reserved tour or excursion. 6 results starting at Narrow results or view all Departing from the historic city of Split, to discover a breathtaking panoramic view, then sail to the island of Vis. It is around 60 kilometers distance to Vis and 80 kilometers to our first stop, Biševo island. There is a lot to see on the 1,5 hour long ride, hopefully it would be Dolphins. Biševo island is our first stop... Gajeta Falkuša is an ancient sailing fisherman boat with big sails, and in the history fisherman from Komiža were the only ones fishing on the open Adriatic sea, and with this tour you will hear all the fisherman stories and sail the routs they were sailing. There are couple of Gajeta Falkuša tours and they... This is a full day excursion to islands Brusnik and Jabuka that are the only two Croatian islands that are completely built from lava. The volcanic islet Brusnik is protected as a nature monument. It is special because of its geological structure, and its plant and wildlife, including some endemic species. We sail along the historic city of Split to the island of Vis. On the way we talk about the Adriatic coast, the flora and fauna and also hope to see Dolphins move. It is about a half hour by boat and there is a lot to see and to do while on the road. It is 80 kilometer to our first stop - Biševo. The Blue Grotto, unique and... Route 1: Respect mother nature and her naturally miracles, just be there to believe and enjoy. Split - Trogir - Drvenik island (Blue lagoon) - Vis island (Vis) - Biševo island (Blue cave) - Biševo island (Monk seal cave) - Vis island (Komiza) - Ravnik island (Green cave) Route 2: Feel the blue, turquoise sea, a wonderful... Turistička agencija - Golden Leaf Tours d.o.o.,Mostarska 104, 21000 Split, Hrvatska | OIB: 95003721612 | ID: HR-AB-21-060314270 | Broj računa: Zagrebačka Banka d.d., 10000 Zagreb, IBAN: HR6523600001102421951 Tvrtka upisana u sudski registar trgovačkog suda u Splitu, broj u sudskom registru: 060314270 | Iznos temeljnog kapitala trgovačkog društva: 20.000,00 kn, uplaćen u cijelosti. | Radno vrijeme: PON - PET: 08:00 - 20:00 SUB - NED: 12:00 - 19:00 | Član uprave društva: Maksimilijan Šprung | Ne odgovaramo za slike koje nisu u našem vlasništvu, a za koje smo dobili odobrenje za korištenje od strane naših partnera i pružatelja usluga.
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Opći uvjeti poslovanja MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija – Opći uvjeti poslovanja Opći uvjeti poslovanja MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija postoje radi zaštite gosta (fizička ili pravna osoba), koji izvrši rezervaciju za korištenje smještajnih kapaciteta prezentiranih na web stranici agencije, u tiskanim brošurama ili osobno u uredu MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija Korištenjem ovih web stranica, odnosno bilo koje usluge iz ponude MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija, prihvaćate ovdje navedena pravila i opće uvjete poslovanja. Prilikom izvršene rezervacije gost potvrđuje da je upoznat s ovim Općim uvjetima poslovanja, te da ih u cijelosti prihvaća. Na taj način sve što je navedeno u ovim Općim uvjetima postaje pravna obveza kako za gosta, tako i za MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija ZAŠTITA PRIVATNOSTI Vaša privatnost i komunikacija sa MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija uživa potpunu zaštitu. Ovim putem Vas želimo obavijestiti da će Vaši podaci biti korišteni kako bi Vas povremeno izvijestili o relevantnim promjenama i ponudama. Ukoliko ne želite primati nikakve obavijesti o promjenama,pogodnostima i specijalnim ponudama, molili bi Vas da nas o tome obavijestite. Jamčimo da se Vaši osobni podaci koriste samo za komunikaciju između Vas i MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija. te da neće biti dostupne trećim osobama niti korištene za bilo koju svrhu osim ugovorene. Zadržavamo pravo objave recenzija smještaja, na izričit zahtjev Gosta MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija će objavljenu recenziju odmah povući sa naše web stranice. LINKOVI NA STRANICE TREĆIH Ove Internet stranice sadržavaju i linkove na Internet stranice koje su pod nadzorom drugih fizičkih ili pravnih osoba. Ti linkovi su dostupni samo kao preporuka, odnosno potencijalni izvor dodatnih i opširnijih informacija. Budući da MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija nema nikakav utjecaj na njihovu uređivačku politiku, ovim ugovorom se oslobađa bilo kakve odgovornosti za njihov sadržaj, te istinitost i točnost informacija koje se na njima nalaze. SADRŽAJ PONUDE, KATEGORIZACIJA I OPIS USLUGA MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija osigurava uslugu smještaja prema objavljenim informacijama, te prema opisu i terminu sukladno potvrđenoj rezervaciji, osim u slučaju više sile.Iako vodimo računa o tome da podaci budu što točniji, informacije mogu sadržavati slučajne, gramatičke ili tipografske pogreške. Isto tako, morate prihvatiti da su manje razlike između fotografije/ilustracije/teksta i stvarnog smještaja moguće. Ponudjene smještajne jedinice opisane su prema službenoj kategorizaciji nadležne institucije, te uvidom u stvarno stanje smještaja. Promjene, nadopune i ispravke informacija vrše se kontinuirano, a MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija ne odgovara za direktne, indirektne, kaznene, popratne, posebne ili bilo koje druge proizašle štete vezane uz bilo koji način korištenja podataka. Iznajmljivači zadržavaju pravo izmjene eksterijera/interijera, namještaja, dodataka, uređaja ili drugih reklamiranih aktivnosti bez prvotne najave. Ako dodje do većih materijalnih izmjena smještajne jedinice nakon izvršene rezervacije, obavijestit ćemo vas o tome prije dolaska ukoliko bude moguće. POSTUPAK REZERVACIJE Upiti i rezervacije smještaja primaju se mailom, telefonom, pismeno ili osobno u poslovnici MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija. Ispunjeni formular za rezervaciju s naših web stranica smatra se preliminarnom rezervacijom. Naši kalendari rezervacija svakodnevno se aktualiziraju. Kod slanja preliminarne rezervacije, MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija još jednom provjerava da li je smještajna jedinica slobodna te potom mailom Gostu šalje potvrdu rezervacije. Kako bi rezervacija bila potpuna Gost treba uplatiti akontaciju u roku od 48 sati nakon primitka potvrde rezervacije. Akontacija iznosi 30 % od ukupnog iznosa. Nakon uplate akontacije bankovnom doznakom. Gost je dužan mailom proslijediti potvrdu o uplati akontacije MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija Ukoliko rezervirani termin počinje u roku 15 dana od postavljanja upita Gost je obvezan uplatiti akontaciju u roku od 12 sati od prihvaćanja ponude te odmah mailom obavijestiti MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija . Akontaciju za rezervirani smještaj možete uplatiti bankovnom doznakom. Troškove banke pošiljatelja i banke primatelja snosi gost u cjelosti. Ukoliko ne primimo akontaciju kao potvrdu rezervacije u navedenom roku rezervacija se smatra nevažećom. Nakon uplate akontacije MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija Gostu šalje mailom potvrdu primitka akontacije sa svim detaljima vezanim za korištenje usluga te upute kako doći do nas. Prilikom rezervacije gost je dužan dati sve podatke koje zahtijeva postupak rezervacije. Svi zapisi se vode pod imenom prvoimenovane osobe na ispunjenom formularu (‘nosioc rezervacije’). Nosioc rezervacije mora biti stariji od 18 godina i ovlašten od drugoimenovanih da izvrši rezervaciju u ime svih osoba imenovanih na upitu. Ispunjavanjem i slanjem formulara nosioc rezervacije potvrdjuje da je on/ona autoriziran za rezervaciju u ime svih i da se drugi s tim slažu, te da su i oni isto vezani uvjetima rezervacije.Nosioc rezervacije je odgovoran za sva plaćanja (akontacija i ostatak računa). Prilikom dolaska na odredište, ukoliko nije drugačije dogovoreno, dužni ste se prvo registrirati u agenciji MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija i predočiti dokument potvrdu rezervacije te valjane dokumente (osobna, putovnica) svih u grupi. Dolazak (check-in) moguć je od 14:00 sati a odlazak do 10:00 sati. Naše je radno vrijeme je od 09:00 – 15:00 sati. Dolasci van radnog vremena mogući su uz prethodni dogovor. U tom slučaju javite nam se najkasnije 48 sati prije planiranog dolaska mailom ili telefonom da dogovorimo detalje. CIJENA SMJEŠTAJA Cijena smještaja uključuje osnovnu uslugu kako je opisano uz smještajnu jedinicu iz rezervacije. Smještajni kapaciteti se iznajmljuju namješteni i primjereno opremljeni, u skladu s kategoriziranim standardom, a cijena najma uključuje posteljinu, ručnike, vodu, struju i završno čišćenje. Za završno čišćenje kod pojedinih smještaja može postojati posebna naknada – u tom slučaju to je naznačeno u opisu smještaja. Posebne usluge su one usluge koje nisu uključene u cijenu smještaja (npr. kućni ljubimci) pa ih stoga gost posebno plaća. Ove se usluge trebaju zatražiti prilikom rezervacije.Eventualno dovođenje kućnih ljubimaca kao i broj ljubimaca mora se dogovoriti prije rezervacije. Za klimu može postojati posebna naknada – to je naznačeno u opisu smještaja. Cijene smještaja objavljene su u kunama, u skladu sa hrvatskim zakonima te se cijena u kunama smatra ugovorenom cijenom. Preostali iznos smještaja (umanjen za uplaćenu akontaciju) plaća se u kunama za vrijeme boravka. Ukoliko u rezerviranu smještajnu jedinicu dođe više osoba nego što je naznačeno na putnim dokumentima (voucher), pružatelj usluga ima pravo uskratiti smještaj nenajavljenim gostima ili prihvatiti sve goste uz nadoplatu nenajavljenih gostiju na licu mjesta. Iznajmljivač nije dužan produžiti trajanje usluga preko perioda navedenog na VOUCHER-uputnici, ali uz adekvatnu nadoplatu može produžiti uslugu smještaja. Iznajmljivač nije dužan pružiti usluge koje nisu navedene u VOUCHERU. Prema važećem Zakonu o boravišnoj pristojbi, gost je dužan platiti boravišnu pristojbu istovremeno s plaćanjem usluge smještaja. Konačan iznos boravišne pristojbe se naplaćuje prema propisima; za određenu rezervaciju ovisi o broju osoba, njihovoj dobi i terminu boravka, kod velikog dijela smještajnog kapaciteta boravišna pristojba već je uključena u cijenu. Na kalkulaciji za rezervaciju biti će izražen iznos boravišne pristojbe ili će biti naznačeno da je ona već uključena u cijenu. Gosti plaćaju jednokratne troškove prijave u iznosu od 22 kn (3 Eur) po osobi. Troškovi prijave naplaćuju se istovremeno s plaćanjem usluge smještaja. Za korištenje smještaja manje od 4 noći, cijene su skuplje 30%. Ako namjeravate organizirati neki događaj (zabavu, vjenčanje, coctail party, večeru ili sl.) u zakupljenom smještaju, morate prvo tražiti dozvolu. Veća događanja potrebno je najaviti prije dolaska, a moguće je da će biti i dodatnih troškova na diskreciju iznajmljivača (posebna naknada, povećani deposit ili sl.). Naše cijene ne uključuju putno osiguranje od rizika na putovanju. PRAVO MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencijaNA PROMJENE I OTKAZ MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija, zadržava pravo promjene rezervacije ako nastupe izvanredne okolnosti koje se ne mogu predvidjeti, izbjeći ili otkloniti (viša sila). Rezervirani smještaj može se zamijeniti samo uz prethodnu obavijest gostu i to smještajem iste ili više kategorije i po cijeni smještaja po kojoj je gost potvrdio rezervaciju. Ako je zamjenski smještaj moguć samo u objektu više kategorije i po cijeni većoj za 15% od cijene uplaćene rezervacije, ESTEE D.O.O.zadržava pravo naplate razlike u cijeni uz konzultaciju gosta. U malo vjerojatnom slučaju da moramo izmijeniti ili otkazati rezervaciju, o tome ćemo Vas izvjestiti što prije bude moguće, i na traženje pokušat ćemo naći alternativan smještaj sličnog tipa, standarda i lokacije. Ako nije moguće ponuditi alternativni smještaj ili isti nije prihvaćen, u potpunosti ćemo vratiti uplaćeni deposit, s čime prestaje naša bilo kakva obveza i odgovornost. PRAVO GOSTA NA PROMJENE I OTKAZ U slučaju da gost želi promijeniti ili otkazati rezervaciju učinjenu prema njegovom zahtjevu, mora to učiniti pismeno (e-mailom, poštom ili faxom). Pod promjenom se smatra promjena broja osoba ili datuma početka i/ili završetka korištenja usluge najkasnije 30 dana prije početka korištenja usluge. U slučaju da promjena rezervacije nije moguća, te ako gost zbog toga odustane od potvrđene rezervacije, primjenjuju se dolje navedeni uvjeti otkaza rezervacije. Promjena smještajne jedinice i svaka promjena unutar 30 dana prije početka rezervacije te tijekom korištenja rezervacije smatra se otkazom rezervacije. U slučaju otkaza fiksno potvrđene rezervacije privatnog smještaja, datum primitka pismenog otkaza predstavlja osnovu za obračun otkaznih troškova kako slijedi: za otkaz do 45 dana prije početka korištenja usluge, naplaćuje se 30% od cijene smještaja, za otkaz od 14 do 8 dana prije početka korištenja usluge, naplaćuje se 50% od cijene smještaja, za otkaz od 7 do 2 dana prije početka korištenja usluge, naplaćuje se 70% od cijene smještaja, za otkaz 1 dan prije početka korištenja usluge, ili ako gost ne dođe ili otkaže unutar rezerviranog termina, naplaćuje se 100% iznosa ukupne cijene smještaja. OBVEZE MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija Dužnost MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija je briga o provedbi usluga, kao i o izboru pružatelja usluga, te briga o pravima i interesima gosta sukladno dobrim običajima u turizmu. MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija će sve navedene obaveze izvršiti u potpunosti i na opisan način, u dobroj vjeri savjesnog privrednika u skladu s pravilima struke, osim u izvanrednim okolnostima. OBVEZE GOSTA Gost je dužan: posjedovati valjane putne isprave, poštivati carinske i devizne propise države u kojoj je odredište, pridržavati se kućnog reda u smještajnim objektima te surađivati s pružateljima usluga u dobroj namjeri. Prilikom dolaska na odredište Gost je dužan provjeriti je li mu za ulazak u državu u kojoj je odredište ili susjedne zemlje potrebna viza. U slučajevima nepoštivanja ovih obaveza, gost snosi troškove i odgovara za učinjenu štetu. Potvrdom rezervacije obavezni ste čuvati imovinu, kao i sav namještaj, uređenje, opremu i okoliš u istom stanju i uvjetima kakvi su bili na početku korištenja smještaja. Konačno čišćenje je uključeno u cijenu ukoliko to nije drugačije naznačeno, no od vas se očekuje da održavate uobičajeno stanje čistoće i reda u kući, kakvo ste našli. Kao najmoprimac, odgovorni ste za sve nastale štete, ili gubitak stvari. Iznajmljivač zadržava pravo naplate za svako dodatno čišćenje osim zadnjeg, kao i na nadoknadu nastale štete. SIGURNOST I VRIJEDNOSTI MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija ne odgovara za oštećenu, uništenu ili izgubljenu prtljagu, kao ni za krađu iste. Bilo kakve dragocjenosti u unajmljenom smještaju ostavljate na vlastitu odgovornost. Ni Agencija MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija. Ni iznajmljivač ne snose nikakvu odgovornost za gubitak istih. Ako odlučite napustiti smještaj zbog provale, ne odobrava se naknada ni povrat novca. Izgubljene stvari ili krađa se prijavljuju pružatelju usluge smještaja i nadležnoj policijskoj postaji. Ni MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija( kao agent iznajmljivača) niti iznajmljivač ne snose ikakvu odgovornost u slučaju smrti, bolesti ili ozljede bilo koga u iznajmljenom smještaju. MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija. nije odgovoran za gubitak, prekid ili zakašnjenje zbog bilo kakvog uzroka izvan naše kontrole uključujući ali ne ograničavajući se samo na višu silu, eksplozije, nevrijeme, požar ili nesreće, rat ili prijetnju ratom, civilne nerede, restrikcije, mjesne zakone ili bilo kakve mjere državnih ili lokalnih vlasti, štrajkove, zabrane ulaza ili druge industrijske akcije ili prekide. U takvim slučajevima kao i u ostalim nepredvidjenim okolnostima izvan naše kontrole kao što su vremenske neprilike, smrt vlasnika, razvod vlasnika zadržavamo pravo oslobađanja od ugovorne obaveze. MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija nije odgovorna za bilo kakvu štetu ili gubitak bilo korisnika ili najmodavca. RJEŠAVANJE PRIGOVORA Ako postoji neki problem vezan uz Vaš smještaj, molimo da nam na isti skrenete pažnju što prije za vrijeme boravka, kako bi bilo vremena za popravak. Propust da to učinite poništava sve naknadne reklamacije. Gost je dužan surađivati s predstavnikom MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija i pružateljem usluga u dobroj namjeri da se otklone uzroci prigovora, a ukoliko nije moguće otkloniti uzroke prigovora. MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija se obavezuje ponuditi kada je to moguće alternativni smještaj koji odgovara uplaćenoj usluzi. Uvažit će se samo prigovori riješavani za vrijeme boravka kojima se uzrok nije mogao otkloniti, a najviša nadoknada po prigovoru može doseći maksimalno iznos uplaćene akontacije, a ne može obuhvatiti već iskorištene usluge, kao ni cjelokupni iznos. Ako gost na samome mjestu ne prihvati ponuđeno alternativno rješenje prigovora koje odgovara uplaćenoj usluzi, MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija neće uvažiti naknadni prigovor gosta niti će na njega odgovoriti. Ovime se isključuje pravo gosta na nadoknadu idealne štete, a naknadne reklamacije na iskorištenu uslugu se ne primaju. MEDULIN TRAVEL – Obrt za tetoviranje i turistička agencija. se ne može smatrati odgovornom za eventualne klimatske uvjete, ulične radove, buku koja dolazi izvan granica posjeda, čistoću i temperature mora u destinacijama, te sve ostale slične situacije i događaje koje mogu uzrokovati nezadovoljstvo gosta, a ne tiču se direktno kvaliteta rezervirane smještajne jedinice. NADLEŽNOST SUDA Svi prigovori nastojati će se riješiti sporazumno. Za slučaj da se prigovori i nesporazumi ne mogu rješiti sporazumno utvrđuje se nadležnost Općinskog suda u Puli.