http___maidea.hr_o-nama__1.xml
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ABOUT US MAIDEA is a solution development company with integrated business portfolio driven by innovation and expertise. Our work, project methodology and innovative ICT solutions strengthen our company culture and increase our focus on providing our clients with the best services. Continuous development of human and technical resources ensures our business growth. MISSION MAIDEA is a solution development company with integrated business portfolio driven by innovation and expertise. Our work, project methodology and innovative ICT solutions strengthen our company culture and increase our focus on providing our clients with the best services. OUR TEAM MAIDEA?s team is comprised of dedicated and certified professionals with experience from telco, security, public service and enterprise companies. Continuous development of human and technical resources ensures our business growth. Adhering to modern IT services management based on project methodology orientation and following organization principles and methods is standard company practice. Our team follows ITSM (IT Service Management), ISO 9001, ISO 20001 and ISO 270001 guidelines in providing the best services to our clients. SCOPE OF BUSINESS All MAIDEA products and services can be easily integrated into enterprise environment. As such, they can be used and implemented into enterprise/telco/ government organizations fulfilling the required standards. Encompassing the specified, our business portfolio follows competencies in three key areas: Enterprise after sales processes solutions and applications Our team is developing software solutions for managing service, logistics and all after sales processes as complete software solutions that enables efficient and quality service of business processes. Our solutions are scalable and modular web based, built with proven web technologies and created in cooperation with manufacturers in line with their service management guidelines. Multiple functions of aftersales processes are an integral part of our solution. Enterprise after sales processes management solutions are easily integrated with other systems and allow custom user interface branding for partners or manufacturers. As business is evolving and changing our team creates and adds all necessary upgrades helping our customers to grow their market presence. Our experts understand and recognize market differentiation and easily integrate improvements in current solutions. Our main product is ServiceApp. It is complete, cloud based software solution for managing service and logistics processes – created, adapted, implemented and maintained by our expert team. ServiceApp supports multiple locations, multiple brands and multiple partners providing detailed reporting and allows multiple service as well as logistics locations monitoring. Solution provides end-to-end process automation performing and keeping record of all the necessary steps. It is also an excellent supervision tool with numerous embedded reporting features. Enterprise online sales solution Our team has developed and implemented platform that supports sales processes over the Internet. It is a platform with countless possibilities for product offerings, events, promotional activities and other sales processes. Platform support integration and actively monitors the status of the warehouse. It enables stock tracking and generating necessary accounting documents. As sales processes are well defined they enable dealers to monitor each step of the process as well as report to the end user in the case of specific queries. Detailed reporting is integrated and it is adaptable. Complete integration with delivery services can be provided so delivery process will be more efficient. Different payment models (credit card, cash on delivery, transaction account payment) are enabled and platform supports advanced features in customers offering (offer related products, offer targeted discounts based on past purchases and/or wish list, etc.). User management and call centre functions are applied in platform. Specific sales processes specialized and custom client solution and requests can be implemented and maintained Enterprise online sales solution. Tailor made solutions Our competencies are driven by our team of experts which leads us to create innovative solutions. We are capable of integrating any customer request, whether they are web based or mobile solutions. Other than expertise in the field of software solutions development we offer complete project management services, which include the definition of requirements, project definition and planning as well as implementation of all necessary regulations in order to deliver agreed upon solutions. Some of tailor made solutions offered by MAIDEA are enterprise web applications, networking services and management system development, IPTV services and applications. COMMITMENT TO CLIENTS MAIDEA’s competencies are driven by it’s team of experts which leads us to create innovative solutions. We are capable of integrating any client request, whether the solution is web based or mobile.
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O NAMA MAIDEA je tvrtka specijalizirana za razvoj, izgradnju i implementaciju poslovnih informacijskih sustava kroz vlastita, ali i partnerska rješenja. Orijentirani smo na podršku procesima u poslovanju te implementacijom naših rješenja osiguravamo korisnicima optimizaciju, automatizaciju, nadzor i detaljno izvještavanje kroz sve korake poslovnih procesa. Integrirani poslovni portfelj omogućuje nam da tehnologije koje smo primijenjivali u razvoju vlastitih rješenja i proizvoda usmjerimo na izradu pojedinačnih informacijskih sustava optimiziranih prema specifičnim potrebama svakog korisnika. Naš rad, metodologija poslovanja i inovativna ICT rješenja jačaju poslovnu kulturu naše tvrtke i njezin fokus usmjeravaju na pružanje najboljih usluga našim korisnicima. MISIJA Primjenom inovativnih tehnologija i vlastitih ICT rješenja postati regionalni lider s područja prodajnih te postprodajnih procesa i usluga. NAŠ TIM MAIDEA tim čine predani i certificirani stručnjaci s dugogodišnjim iskustvom iz sektora telekomunikacija, sigurnosti i javnih službi. Kontinuirani razvoj ljudskih resursa te tehničkih znanja i kompetencija osiguravaju naš poslovni rast. Poštivanje suvremenog upravljanja IT uslugama temeljeno je na projektno orijentiranoj metodologiji, dok MAIDEA tim koristi ITSM, ISO 9001, ISO 20001 i ISO 270001 smjernice u pružanju svojih usluga. OPSEG POSLOVANJA Svi MAIDEA proizvodi i usluge mogu se lako integrirati u sva poslovna okruženja, te se zbog njihove prilagođene arhitekture mogu koristiti i implementirati u velike tvrtke, telekome i državne organizacije zadovoljavajući sve potrebne standarde implementacije. S obzirom na navedeno, naš poslovni portfelj obuhvaća tri ključna područja: