http___lily-tours.com_politika-zastite-osobnih-podataka-klijenata__1.xml
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This privacy policy is provided in English for the user’s convenience. Please note that in the case of a dispute or discrepancy between the German Data Privacy Statement and the English translation, the German version shall prevail. With this data protection declaration, we inform the users of this website about the nature, scope, and purpose of the collection and use of personal data by us as the website operator. We take protection of personal data very seriously and would like the users to feel comfortable in that knowledge when visiting our Website. Protecting the users privacy while handling their personal data is important to us and we take this into consideration for all of our business processes. We process the users personal data according to legal requirements. All accruing personal data will only be processed and used according to the applicable regulations and generally only for the purpose of contractual processing and protection of business interests regarding the consultation and guidance of clients and their interests, as well as for the required product design. Personal data will only be shared with governmental institutions and authorities where required to do so by law. We expressly advise our clients and prospective clients that data protection cannot be guaranteed for data transmission via open networks such as the Internet due to the current technological standards. Therefore, each client or prospective client is personally responsible for the safety of the information transmitted via the Internet. With regard to the terms used, we refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR). Name and address of the Responsible Person The data controller within the meaning used by the GDPR and other national data protection laws of the Member States, as well as other data protection regulations, is: SETEC Consulting GmbH Address: Ortskamp 9, 30539 Hannover, Germany Phone +49.511.20020300 E-Mail: mail@setec.info Website: www.setec.info Name and address of the Data Protection Officer The Data Protection Officer of the Responsible Person is: SETEC Consulting GmbH Data Protection Officer Address: Ortskamp 9, 30539 Hannover, Germany Phone +49.511.20020300 Email: privacy@setec.info Website: www.setec.info III. General information on data processing Scope of the processing of personal data We process the personal data of our users only to the extent necessary for our contents and services and for the functionality of the website. The processing of the personal data of our users takes place regularly but only after obtaining the consent of the user. An exception applies in those cases where prior acquisition of consent is impossible to obtain for genuine reasons and where the processing of the data is permitted by law. Legal basis for the processing of personal data Insofar as we obtain the consent of the person affected by the processing of personal data, Art. 6(1)(a) of the EU GDPR shall serve as the legal basis. In the processing of personal data that is required for the performance of a contract to which the data subject is a party, Art. 6(1)(b) of the GDPR shall serve as the legal basis. This also applies to processing operations that are needed to carry out pre-contractual measures. Insofar as the processing of personal data is required to fulfil a legal obligation to which our company is subject, Art. 6(1)(c) of the GDPR shall serve as the legal basis. In the event that the vital interests of the data subject or another natural person require the processing of personal data, Article 6(1)(d) of the GDPR shall serve as the legal basis. If processing is necessary to safeguard a legitimate interest of our company or a third party, and if the interests and fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6(1)(f) of the GDPR shall serve as the legal basis for processing. Data erasure and storage period The personal data of the person concerned will be erased or blocked as soon as the purpose of storage ceases to apply. Moreover, data storage may occur if this has been provided for by the European or national legislative body in regulations, laws, or other provisions to which the data controller is subject, where they are concordant with those of the EU. The data will also be blocked or erased if a storage period prescribed by the aforementioned standards expires unless there is a need for further storage of the data for the conclusion or fulfilment of a contract. Provision of the website and creation of log files Description and scope of data processing Every time a user visits our website, our system automatically collects data and information from the computer system of the calling computer. The following data are collected at that point: (1) Information about the browser type and version used (2) The operating system of the user (3) The Internet service provider of the user (4) The IP address of the user (5) Date and time of access (6) Websites from which the system of the user has come to our website (7) Web sites accessed by the user's system through our website The data are stored in the log files of our system. These data are not stored together with other personal data of the user. Legal basis for data processing The legal basis for the temporary storage of data and log files is Art. 6(1)(f) of the GDPR. Purpose of data processing The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. The IP address of the user must remain stored for the duration of the session for this purpose. The data are stored in log files to ensure the functionality of the website. In addition, the data help us to improve the website and to ensure the security of our information technology systems. Evaluation of the data for marketing purposes does not take place in this context. These purposes are concordant with our interest in data processing pursuant to Art. Duration of storage The data will be erased as soon as they are no longer needed to achieve the purpose for which they were collected. In the case of data collection for provision of the website, this means that data are erased when the respective session is completed. If the data are stored in log files, the data are erased after a maximum of fourteen days. Further storage is possible, however. In this case, the IP addresses of the users are deleted or alienated, so that assignment to the calling client is no longer possible. Possibility of objection and elimination The collection of data for the provision of the website and the storage of data in log files are absolutely necessary for the operation of the website. Consequently, there is no opportunity for objection on the part of the user. Use of cookies a) Description and scope of data processing Our website uses cookies. Cookies are text files that are stored in or by the Internet browser on the user's computer system. If a user visits a website, a cookie can be stored on the user's operating system. This cookie contains a specific character string that enables unique identification of the browser when the website is called up again. We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change. The following data are stored and transmitted in the cookies: (1) Language settings (2) Log-in information b) Legal basis for data processing The legal basis for the processing of personal data using cookies is Art. 6(1)(f) of the GDPR. c) Purpose of data processing The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For this reason, it is necessary that the browser be recognized even after a page change. We need cookies for the following applications: Accepting language settings Remembering search terms The user data collected by technically necessary cookies will not be used to create user profiles. In this regard, our legitimate interest also lies in the processing of personal data in accordance with Art. d) Duration of storage and the possibility of objection and elimination Cookies are stored on the user's computer and transmitted to our site. Consequently, the user has full control over the use of cookies. The user can deactivate or restrict the transmission of cookies by changing the settings in their Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website in full. Data security We make every effort to ensure the security of users’ data within the framework of the applicable data protection laws and technical possibilities, and we maintain technical and organizational security measures in accordance with Art. 32 GDPR; we continually adapt these measures to in line with the state-of-the-art. All information that users transmit to us will be stored on servers within Germany, and users’ personal data will be transmitted to us in encrypted form. We use the SSL/TLS (Secure Sockets Layer/Transport Layer Security) coding system, but draw attention to the fact that data transmission over the Internet (e.g., when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is unfortunately not possible given to the current state of technology. VII. Contact form and e-mail contact Description and scope of data processing A contact form is available on the website for online contact. If a user takes advantage of this option, the data entered into the input mask will be transmitted to us and stored. These data are: Salutation, First name, Last name, Company, Phone, E-mail, Country and Message. At the time of sending the message, the following data will be also stored: (1) The IP address of the user (2) The date and time of transmission For the processing of the data in the context of the sending process, the user’s consent is obtained and referred to this data protection declaration. Contact via the e-mail address provided is also possible. In this case, the user's personal data transmitted by e-mail will be stored. In this context, there is no disclosure of the data to third parties. The data are used exclusively for processing the conversation. Legal basis for data processing The legal basis for the processing of the data assumes the presence of the consent of the user under Art. 6(1)(a) of the GDPR. The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6(1)(f) of the GDPR. If the e-mail contact is for the purposes of concluding a contract, then an additional legal basis for the processing is Art. 6(1)(b) of the GDPR. Purpose of data processing The processing of the personal data from the input screen is only used by us for processing the contact request. In the event of contact by e-mail, this also constitutes a necessary legitimate interest in the processing of the data. Other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems. Duration of storage The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. For the personal data from the input mask of the contact form and those that were sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the relevant facts have been finally clarified. The additional personal data collected during the sending process will be deleted after a period of fourteen days at the latest. Possibility of objection and elimination The user has the possibility at any time of revoking consent to the processing of personal data. If the contact was made by e-mail, the user may object to the storage of their personal data at any time. In such a case, the conversation cannot continue. If the user wishes to object to the collection, processing, or use of their data by SETEC Consulting GmbH in accordance with the data protection regulations as a whole or for individual measures, they should send their objection by e-mail or letter/post to the following contact information: SETEC Consulting GmbH Ortskamp 9 30539 Hannover Germany privacy@setec.info All personal data stored in the course of contacting will be deleted in this case. VIII. Rights of the data subject If personal data are processed by the user, the user is affected within the meaning of the GDPR and has the following rights vis-à-vis the Responsible Person: Right to information The user can request that the data controller confirm whether personal data concerning the user will be processed by us. If such processing has taken place, the user can request the following information from the data controller: (1) the purposes for which the personal data are processed; (2) the categories of personal data being processed; (3) the recipients or categories of recipients to whom the personal data concerning the user have been or are still being disclosed; (4) the planned duration of the storage of the personal data concerning the user or, if specific information on this is not possible, the criteria for determining the storage period; (5) details of any rights to rectification or erasure of personal data concerning the user, to restrict processing by the data controller, and to object to such processing; (6) details of any rights of appeal to a supervisory authority; (7) any available information on the origin of the data if the personal data are not collected from the data subject; (8) details of any automated decision making, including profiling in accordance with Art. 22(1) and (4) of the GDPR and—at least in these cases—meaningful information on the logic involved as well as the scope and intended effects of such processing for the data subject. The user has the right to request information as to whether personal data about them is transferred to a non-EU country or to an international organization. In this context, the user may request to be informed of the appropriate guarantees pursuant to Art. 46 of the GDPR in connection with the transference. Right to rectification The user has a right to rectification and/or completeness vis-à-vis the data controller in so far as the personal data concerning the user are incorrectly or incompletely processed. The data controller shall undertake the rectification without delay. Right to limitation of processing Under the following conditions, the user can request that the processing of personal data concerning them be restricted if (1) the user disputes the accuracy of the personal data concerning them for a period of time that enables the data controller to verify the accuracy of the personal data; (2) the processing is unlawful and the user declines the erasure of the personal data, requesting instead that the use of the personal data be restricted; (3) the data controller no longer needs the personal data for the purposes of the processing, but the user needs them to assert, exercise, or defend legal claims; or (4) the user has filed an objection to the processing pursuant to Art. 21(1) GDPR and it has not yet been determined whether the legitimate reasons of the data controller outweigh the user’s reasons. If the processing of personal data concerning the user has been restricted, such data may only be processed—apart from their storage—with the user’s consent or for the purpose of asserting, exercising, or defending rights; protecting the rights of another natural or legal person; or on the grounds of an important public interest of the EU or a Member State. If the processing restriction has been restricted in accordance with the above conditions, the user will be informed by the data controller before the restriction is lifted. Right to erasure a) Duty to erase The user may request that the data controller erase the personal data relating to them without delay, and the data controller is obliged to erase the data without delay in so far as one of the following reasons applies: (1) The personal data concerning the user are no longer necessary for the purposes for which they were collected or otherwise processed. (2) The user revokes their consent on which the processing was based pursuant to Art. 9(2)(a) of the GDPR, and there is no other legal basis for the processing. (3) The user files an objection against the processing pursuant to Art. 1 of the GDPR and there are no overriding legitimate reasons for the processing, or the user files an objection against the processing pursuant to Art. 21(2) of the GDPR. (4) The personal data concerning the user were processed unlawfully. (5) The erasure of personal data relating to the user is necessary to fulfil a legal obligation under EU law or the law of the Member States to which the data controller is subject. (6) The personal data concerning the user were collected in relation to services offered by an information company pursuant to Art. 8(1) of the GDPR. b) Information to third parties If the data controller has made the personal data concerning the user public and is obliged to erase said data pursuant to Art. 17(1) of the GDPR, the data controller shall take appropriate measures, including technical measures, while taking into account the available technology and the implementation costs, to inform data processors who process the personal data that the user as the data subject has requested the erasure of all links to the personal data or of copies or replications of the personal data. c) Exceptions The right to erasure does not exist if the processing is necessary (1) to exercise the right to freedom of expression and information; (2) for the performance of a legal obligation required for processing under the law of the EU or of the Member States to which the data controller is subject or for the performance of a task in the public interest or in the exercise of official authority conferred on the data controller; (3) for reasons of public interest in the field of public health pursuant to Art. 9(2)(h) and (i) and Art. 9(3) of the GDPR; (4) for archiving purposes in the public interest, scientific or historical research purposes, or for statistical purposes pursuant to Art. 89(1) of the GDPR, insofar as the law referred to under a) is likely to make it impossible or to seriously impair the fulfilment of the objectives of such processing; or (5) to assert, exercise, or defend legal claims. Right to be informed If the user has exercised their right to have the data controller rectify, erase, or restrict processing, the data controller is obliged to inform all recipients to whom the personal data concerning the user have been disclosed of this rectification, erasure, or restriction on processing unless this proves impossible or involves a disproportionate effort. The user has the right to be informed by the data controller of such recipients. Right to data transferability The user has the right to receive the personal data that were provided by the user to the data controller in a structured, common, and machine-readable format. In addition, the user has the right to pass the data to another data controller without obstruction by the data controller to whom the personal data were provided, provided that (1) the processing is based on consent pursuant to Art. 6(1)(a) of the GDPR, Art. 9(2)(a) of the GDPR, or a contract pursuant to Art. 6(1)(b) of the GDPR and (2) processing is carried out by means of automated methods. In exercising this right, the user also has the right to request that their personal data be transferred directly from one data controller to another data controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be impaired by this. The right to transferability shall not apply to the processing of personal data necessary for the exercise of a task that is in the public interest or in the exercise of official authority conferred on the data controller. Right of objection The user has the right to object at any time for reasons arising from their particular situation to the processing of their personal data in accordance with Art. 6(1)(e) or (f) of the GDPR. This also applies to profiling based on these provisions. The data controller shall no longer process the personal data concerning the user unless compelling and substantial grounds for the processing can be demonstrated that outweigh the user’s interests, rights, and freedoms, or where the processing serves to assert, exercise, or defend legal claims. If the personal data concerning the user are processed for direct marketing purposes, the user has the right to object at any time to the processing of their personal data for the purpose of such advertising; this also applies to profiling in so far as it is related to such direct advertising. If the user objects to the processing of data for the purposes of direct marketing, the personal data concerning the user will no longer be processed for these purposes. The user has the option of exercising their right of objection in connection with the use of services of an information company by means of automated procedures using technical specifications, Directive 2002/58/EC notwithstanding. Right to revoke the data protection declaration of consent The user has the right to revoke their data protection declaration of consent at any time. The revocation of consent shall not affect the legality of the processing carried out on the basis of the consent until revocation. Automated decision making in individual cases including profiling The user has the right to refuse to be subject to a decision based exclusively on automated processing—including profiling—that has a legal effect for them or which affects them substantially in a similar way. This does not apply if the decision (1) is necessary for the conclusion or fulfilment of a contract between the user and the controller; (2) is permissible on the basis of legal regulations of the European Union or Member States to which the controller is subject and these legal regulations include appropriate measures to safeguard the user’s rights, freedoms, and justified interests; or (3) is taken with the user’s express consent. However, these decisions must not be based on specific categories of personal data in accordance with Art 9 (1) GDPR, insofar as Art 9 (2) a or g GDPR does not apply and appropriate measures have been taken for the protection of the user’s rights, freedoms, and justified interests. With regard to the cases stated in (1) and (3), the controller must take suitable measures to safeguard the user’s rights, freedoms, and justified interests, which includes as a minimum the right to obtain human intervention on the part of the controller, to express the user’s point of view, and to contest the decision. Right of appeal to a supervisory authority Without prejudice to any other administrative or judicial remedy, the user has the right of appeal to a supervisory authority, in particular in the Member State in which the user resides or works, or the location of the suspected infringement if the user believes that the processing of personal data concerning them is contrary to the GDPR. The supervisory authority with which the complaint has been lodged shall inform the complainant of the status and results of the complaint, including the option of a judicial remedy under Article 78 of the GDPR. Change of our privacy policy We reserve the right to amend this privacy policy so that it always complies with the latest legal requirements, and to make changes to our services, such as the introduction of new services in the privacy policy. The user’s new visits will be subject to the new privacy policy. © by SETEC Consulting GmbH, 2000-2018 . All rights reserved. Legal Notice Privacy Policy Sitemap Login
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UVODNE ODREDBE Turistička agencija „Lily Tours“ pridaje posebnu pažnju zaštiti osobnih podataka svojih klijenata, u skladu s najboljom poslovnom praksom i važećim hrvatskim i europskim propisima, uključujući i Opću uredbu o zaštiti podataka (Uredba (EU) 2016/679 Europskog parlamenta i Vijeća od 27. travnja 2016.) Cilj ove politike je pružiti svim zainteresiranim stranama sve potrebne informacije o načinu obrade i zaštite osobnih podataka i pravima koje klijenti u vezi obrade osobnih podataka imaju. PODRUČJE PRIMJENE Politika se primjenjuje na sve osobne podatke klijenata koje Turistička agencija „Lily Tours“ prikuplja i obrađuje i podataka koje prikupljaju i obrađuju partneri Turističke agencije „Lily Tours“ u ime i za potrebe „Lily Tours-a“. Klijentom se smatra osoba koja je od Turističke agencije „Lily Tours“ zatražila uslugu ili ponudu za uslugu. Osobni podatak je svaki podatak koji se odnosi na pojedinca čiji je identitet utvrđen ili se može utvrditi (Članak 4. Opće uredbe o zaštiti podataka). Obrada podataka znači svaki postupak ili skup postupaka koji se obavljaju na osobnim podacima ili na skupovima osobnih podataka (Članak 4. Opće uredbe o zaštiti podataka). NAČELA OBRADE OSOBNIH PODATAKA Zakonita, poštena i transparentna obrada Podatke obrađujemo u skladu s važećim zakonima koji se odnose na obradu osobnih podataka i u skladu s najboljom poslovnom praksom zaštite podataka. Obrada u skladu sa svrhom prikupljanja podataka Prikupljene podatke obrađujemo samo u skladu sa svrhom za koje su ti podaci prikupljeni. Ograničenje količine podataka Prikupljamo i obrađujemo samo one podatke koji su nužni za postizanje svrhe obrade. Točnost podataka Posebnu pažnju pridajemo točnosti prikupljenih podataka. Korisnik u svakom trenutku ima pravo uvida u podatke i ispravka svojih podataka. Ograničavanje vremena obrade i čuvanja podataka Podatke obrađujemo i čuvamo samo onoliko dugo koliko je potrebno za ispunjenje svrhe za koju su podaci prikupljeni ili koliko nalažu primjenjivi propisi. Sigurnost osobnih podataka Pridajemo najveću moguću pažnju sigurnosti osobnih podataka. PRAVA KLIJENATA U skladu s Općom uredbom o zaštiti podataka, klijent ima sljedeća prava: Pravo na pristup podacima Klijent ima pravo dobiti potvrdu obrađujemo li njegove osobne podatke, te ako obrađujemo, ima pravo dobiti sljedeće informacije: informaciju o svrsi obrade, o kategoriji osobnih podataka koje obrađujemo, o primateljima ili kategorijama primatelja podataka koje obrađujemo, o predviđenom razdoblju u kojem će podaci biti pohranjeni ili kriterijima za utvrđivanje tog razdoblja, o pravu da zatraži ispravak, brisanje i ograničenje obrade podataka, o pravu na podnošenje tužbe nadzornom tijelu, , informacije o sustavu za automatizirano odlučivanje, poput izrade profila, o zaštitnim mjerama ako se podaci prenose u treću zemlju. Pravo na ispravak i brisanje Klijent ima pravo ishoditi ispravak netočnih podataka. Klijent ima pravo ishoditi brisanje podataka, osim ako su podaci nužni za svrhu za koju su prikupljeni ili ih je potrebno čuvati prema važećim zakonskim propisima. Turistička agencija „Lily Tours“ ima obvezu obavijestiti klijenta o promjeni ili brisanju podataka napravljenih na zahtjev klijenta. Pravo na ograničenje obrade Klijent ima pravo ishoditi ograničenje obrade podataka, pod uvjetima definiranima u Općoj uredbi o zaštiti podataka. Turistička agencija „Lily Tours“ ima obvezu obavijestiti klijenta o ograničenju obrade napravljenom na zahtjev klijenta. Pravo na prenosivost podataka Klijent ima pravo zaprimiti podatke koje nam je dostavio u strukturiranom, uobičajenom i strojno čitljivom formatu, te ih prenijeti drugom voditelju obrade bez ograničenja. Pravo na prigovor Klijent ima u svakom trenutku pravo na prigovor na obradu osobnih podataka. Klijent ima u svakom trenutku pravo na prigovor na izravni marketing, u kom slučaju podatke više nećemo koristiti u tu svrhu. Automatizirano donošenje odluka uključujući izradu profila Klijent ima pravo da se na njega ne odnose odluke temeljene na automatiziranoj obradi, uključujući izradu profila. NAČIN PRIKUPLJANJA OSOBNIH PODATAKA Podatke o svojim klijentima prikupljamo na sljedeće načine: Prikupljanje podataka u poslovnicama Prilikom izrade rezervacije ili ponude, tražimo od korisnika osobne podatke potrebne za rezervaciju ili ponudu. Korisnik svoje podatke može ostaviti osobno, ili u ime korisnika to može napraviti druga osoba, ili nam korisnik podatke može javiti telefonom ili mailom. Privola klijenta Privola klijenta znači svako dobrovoljno, posebno, informirano i nedvosmisleno izražavanje želja ispitanika kojim on izjavom ili jasnom potvrdnom radnjom daje pristanak za obradu osobnih podataka koji se na njega odnose (Članak 4. Opće uredbe o zaštiti podataka). Bez privole klijenta nikad nećemo upotrebljavati osobne podatke klijenta ni u kakve svrhe za koje je prema važećim propisima nužna privola. VRSTE OSOBNIH PODATAKA KOJE PRIKUPLJAMO Prikupljamo samo one podatke koji su nužni za izvršenje svrhe prikupljanja podataka i u skladu s važećim zakonskim propisima. Podaci koje prikupljamo su: ime i prezime, datum rođenja djece radi ostvarivanja popusta, broj telefona i e-mail adresu radi kontakta, lokacija, spol, državljanstvo, broj putovnice ili drugog odgovarajućeg osobnog dokumenta tamo gdje je to potrebno radi izvršenja zakonskih obveza (npr. kod prelaska granice), broj kreditne kartice ili podatke o drugom sredstvu plaćanja. Zbog prirode putničkih usluga može se dogoditi potreba za obradom posebno zaštićenih kategorija osobnih podataka koji otkrivaju, primjerice, vjerska ili filozofska uvjerenja, članstvo u sindikatu i podataka koji se odnose na zdravlje klijenta i to isključivo u svrhu izvršenja ugovora između Turističke agencije „Lily Tours“ i klijenta, odnosno obavljanja radnji koje prethode sklapanju ugovora. Smatrat će se da je klijent koji je Turističkoj agenciji „Lily Tours“ dao podatak iz posebne kategorije osobnih podataka time izričito iskazao svoju privolu na obradu takvih podataka. SVRHA PRIKUPLJANJA OSOBNIH PODATAKA Osobne podatke prikupljamo u sljedeće svrhe: Radi izvršenja ugovora ili pripreme za izvršenje ugovora Osobne podatke prikupljamo kako bismo mogli izvršiti uslugu prema klijentu ili kako bismo mogli napraviti ponudu za uslugu klijentu. Radi obavještavanja korisnika o uslugama i proizvodima Ako je klijent dao privolu, podatke klijenta možemo upotrebljavati kako bismo klijenta upoznali s našim uslugama i proizvodima koji mogu biti zanimljivi klijentu. Za interne potrebe Podatke klijenta čuvamo kako bismo zaštitili legitimne interese klijenta ili naše legitimne interese, a u skladu s važećim zakonskim propisima. To na primjer može uključivati čuvanje podataka klijenta kako bismo na najbolji način mogli odgovoriti na eventualne prigovore klijenata, upotrebu podataka klijenata radi sprječavanja, otkrivanja i procesuiranja zloupotreba na štetu klijenata ili Turističke agencije „Lily Tours“, osiguravanja sigurnosti zaposlenika, klijenata, proizvoda i usluga Turističke agencije „Lily Tours“, kreiranja usluga i ponuda koje odgovaraju potrebama i željama klijenata, osiguravanja vrhunskog korisničkog iskustva, personalizirane korisničke podrške, istraživanja i analize tržišta, optimizacije prodajnih kanala itd. Pravna osnova za obradu podataka u ove svrhe jest legitiman interes Turističke agencije „Lily Tours“, osim kad su od tog interesa jači interes ili temeljna prava i slobode koje zahtijevaju zaštitu podataka klijenta i/ili pravna osnova zaštite ključnih interesa klijenta ili druge fizičke osobe. Iznimka su slučajevi kada je pravna osnova privola. U svrhu ispunjenja zakonskih obveza Na temelju pisanog zahtjeva utemeljenog na važećim propisima, Turistička agencija „Lily Tours“ je nadležnim državnim tijelima (npr. sudovima, policiji, turističkoj inspekciji itd.) obvezna dostaviti ili omogućiti pristup određenim osobnim podacima klijenata. Pravna osnova za obradu podataka u ove svrhe jest ispunjavanje zakonskih obveza Turističke agencije „Lily Tours“. PROSLJEĐIVANJE PODATAKA TREĆIM STRANAMA Podatke klijenata prosljeđujemo trećim stranama u sljedećim slučajevima: U svrhu izvršenja ugovora ili priprema za izvršenje ugovora s klijentom Podatke prosljeđujemo trećoj strani kad je to potrebno da bismo klijentu pružili ugovorenu uslugu ili tražene informacije. To na primjer uključuje slanje podataka klijenta hotelu ili prijevozniku, kada je to potrebno da bi se izvršila usluga ili napravila ponuda za uslugu. Kada je korisnik dao privolu Podatke prosljeđujemo trećoj strani ako je to potrebno za svrhu za koju je korisnik dao izričitu privolu. Kada za obavljanje pojedinih poslova angažiramo podizvođače Ako za obavljanje pojedinih poslova angažiramo podizvođače kao izvršitelje obrade, u tom slučaju prosljeđujemo osobne podatke podizvođaču. Pritom koristimo podizvođače isključivo s prostora EU i ti podizvođači rade isključivo po nalogu Turističke agencije „Lily Tours“ i po ugovoru sklopljenim s Turističkom agencijom „Lily Tours“, što osigurava mjere zaštite podatka kao da podatke obrađuje Turistička agencija „Lily Tours“. ZAŠTITA OSOBNIH PODATAKA U svrhu zaštite osobnih podataka svojih klijenata koristimo najbolje poslovne prakse u području turizma i informacijsko-komunikacijskih tehnologija. Kontinuirano prilagođavamo naše interne procese kako bismo postigli optimalnu razinu zaštite osobnih podataka. Pritom koristimo različite organizacijske mjere i tehnička sredstva zaštite podataka korisnika od neovlaštenog uvida, promjene, gubitka, krađe ili druge zloupotrebe podataka. KONTAKT Klijent može ostvariti svoja prava iz Opće uredbe o zaštiti podataka podnošenjem zahtjeva na adresu elektroničke pošte info@lily-tours.com Ako klijent sumnja na povredu svojih osobnih podataka, može poslati prijavu na adresu elektroničke pošte info@lily-tours.com Klijent također može prijavu podnijeti Agenciji za zaštitu osobnih podataka. Izmjene, dopune i prijelazne odredbe Politike Politika stupa na snagu i počinje se primjenjivati na dan objave te je dostupna na internetskim stranicama i na prodajnim mjestima Turističke agencije „Lily Tours“. O mogućim izmjenama i dopunama Politike klijenti će biti pravovremeno obaviješteni, uključujući i putem objave na internetskim stranicama. Pravo na prenosivost osobnih podataka, brisanje podataka i ograničenje obrade osobnih podataka klijent ima najkasnije od početka primjene Opće uredbe o zaštiti osobnih podataka, tj. od 25. svibnja 2018. godine.