http___megamuzika.hr_dostava__1.xml
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TERMS OF PURCHASE Disclaimer: This is a translation from our Hungarian Privacy Policy. The Hungarian text shall be legally binding. All contracts are subject to Hungarian law. The actuality and liability of the text translated to English is not guaranteed. Select a product Customers can choose and order products from the store. The customer can view more details about an item when clicking on the selected product. If you intend to buy a product, you will have to put the product you want to purchase into a virtual basket by pressing the “Add to cart” button. Click on “View cart” to view all items put in the shopping cart, the total amount of the invoice and the shipping costs. Here you can verify your order, especially regarding prices and quantities, which you can modify if needed. The basket automatically calculates the total amount of the order. Submit your order Once the amount of items placed in your basket is checked and verified along with the total amount and you wish to proceed with the purchase simply click on the “Checkout” button. There you will have the option to choose whether you want to sign in as a previously registered customer, want to register as a new customer or want to purchase without registration. If you have already created an account enter the login and password you entered during registration. If you would like to register as a new customer enter the information required during sign up, which our system will store and sign in to your newly created account to complete the purchase. If you do not wish to register simply enter your billing and shipping address when completing the purchase. The next step is to choose the right shipping method (personal pick up or courier service) and payment method (cash, credit card, etc.). If you wish to complete the order, click on the “Order” button to submit. Attention! In case of personal pickup, we can store the ordered product for up to 5 business days. After the expiration of 5 days the product will be returned to our stock. Prices Our prices listed at the time of order are to be found next to the products in the webshop. Prices include VAT, but do not include shipping costs. The shipping costs are listed during the checkout process along with the other conditions of purchase. If there is an error in the webshop for any given product or the prices listed, we reserve the right to make corrections. In such case, we will immediately inform the customer about the new data after the error is detected or modified. The buyer can then confirm the order again, or it is possible for any party to withdraw from the contract. Processing orders Orders are processed within 24 hours. Possibility to amend customer data entry errors You may have the opportunity to correct the customer data entry errors before pressing the “Order” button. Confirmation All orders will be confirmed via e-mail. This means that after the order has been processed, you receive an automatic email containing the receipt of the purchase and (later) the expected delivery dates. Payment Terms In our store there is a possibility of collection in person or collection on delivery. In the latter case, the full purchase price must be paid to the consignor of the shipment along with the shipping costs. Shipping The deliveries are completed by courier service. The delivery time of the products purchased is described in the webshop during the checkout process and is included in the confirmation e-mail. Feel free to contacts us regarding the delivery date via the contact information in the confirmation of purchase. Withdrawal from completion If the webshop does not fulfill its contractual obligation because it does not have the goods specified in the contract or the ordered service can not be provided, it is obliged to inform the customer thereof. The webshop does not contract with minors. By accepting the terms of purchase the customer declares to be of age. Returning the Product The product is to be returned only in its original condition and in its original packaging, in full quantity and quality. When exercising the right of withdrawal, the customers must return the product at their own expense. The product in withdrawal can not be returned by collection on delivery. In the event of a withdrawal, we may demand from the consumer compensation for damages resulting from misuse of the goods. In addition, the buyer is not charged any other costs with respect to the cancellation. Right of withdrawal / Return guarantee The customer can withdraw from the contract within eight working days without reason. The customer may exercise the right of withdrawal from the day when the goods were collected. The seller is obliged to refund the amount paid by the customer immediately, but not later than thirty days after the withdrawal. The customer shall bear the costs of returning the goods due to the exercise of the right of withdrawal. In addition, the customer will not be charged any other costs. However, the seller may claim reimbursement of damage resulting from misuse of the goods. If the goods returned on the basis of the right of withdrawal are unimpaired and re-sold, then the customer is liable for compensation of the deterioration, or other inadequacies in the condition of the goods, caused intentionally or negligently. The full text regarding Government Decree Section 17/1999 on the exercise of the right of withdrawal can be downloaded from the website of the Hungarian National Consumer Protection Authority. Ownership clause The goods delivered will remain the property of the supplier until the full payment of the purchase price is completed. Modify or delete an order According to the Decree 2001 CVIII: The vendors’ webshop software immediately informs the buyer of the fact that the order is placed. This notice is not a contract concluded between the seller and the buyer. It only indicates to the buyer that the ordering requirements have been fulfilled, registered and forwarded to the competent employee of the seller. If the buyer does not receive this within 48 hours, the buyer’s bidding restrictions will be terminated. The seller will be able to withdraw the order by electronic means until the order commences. Upon commencement of the order, the buyer will be notified by email and / or telephone of the expected duration of the performance and the fact of commencement of performance, and then only in person or through one of the contact details found under “Customer Service” or “Contact” can the order be withdrawn. Post-modification of the order may only be made in writing, fax or by e-mail.
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Otprema robe vrši se ekspresnom dostavom unutar 5 radnih dana. Ukoliko su proizvodi odmah na raspolaganju isporuka će biti izvršena odmah po primitku narudžbe. Proizvodi koji na Internet stranici imaju oznaku DOSTUPNO, nisu nužno raspoloživi u svim našim maloprodajnim trgovinama pa prije dolaska u jednu od naših trgovina, kontaktirajte nas putem maila ili telefona o raspoloživosti željenog proizvoda. Osim toga zbog velikog broja narudžbi koje se istovremeno predaju na web trgovini može se dogoditi da informacija o raspoloživosti proizvoda ne bude istovjetna sa stanjem na skladištu dobavljača. Takva situacija je izvanredna i ne traje dugo. Radimo sa svim kurirskim službama koje robu donose na Vaš kućni prag. Odabir ovisi o veličini i vrijednosti pošiljke, odnosno o povoljnijoj cijeni dostave. Kupac će o načinu otpreme biti obaviješten u trenutku naručivanja robe (elektronskim ili telefonskim putem ovisno o načinu kupnje za kojega se kupac odluči). Ukoliko roba nije na raspolaganju, Prodavatelj će Kupca obavijestiti (pismenim putem ili telefonski) o mogućem roku isporuke. Kupac tada može prihvatiti novi rok isporuke ili otkazati narudžbu. Odluči li se Kupac na otkazivanje narudžbe, Prodavatelj će mu vratiti novac najkasnije u roku od 30 dana od izjašnjavanja kupca o odustajanju od narudžbe. Ukoliko Kupac nakon 20 dana od predaje narudžbe ne dobije nikakvu obavijest ili isporuku od Prodavatelja, odnosno od dostavne službe, mora obavijestiti Prodavatelja kako bi isti mogao poduzeti radnje da se pošiljka nađe ili pošalje zamjenska. Ukoliko kupac ne podigne pošiljku s pošte u roku od 5 radnih dana, pošiljka se vraća Prodavatelju. Kupac je dužan prilikom preuzimanja robe provjeriti eventualna oštećenja i odmah ih reklamirati dostavljaču koji je robu dostavio, odnosno odbiti preuzeti pošiljku na kojoj su vidljiva vanjska oštećenja. Za robu u procesu dostave odgovara dostavna služba te svu štetu nastalu u toku dostave kupac potražuje od dostavne službe . Prodavatelj ni u kom obliku nije odgovoran za štetu nastalu u procesu slanja. TROŠAK DOSTAVE Za iznos narudžbe iznad 1.000,00 kn kupac ne plaća trošak bez obzira na mjesto dostave unutar Republike Hrvatske. Za robu koja se plaća pouzećem, uslugu prijevoza odnosno slanja plaća isključivo Kupac. Za iznose narudžbi manjih od gore navedenih, cijena dostave ovisi o cjeniku kurirske službe čemu podliježu i svi dodatni troškovi ovisno o ”brzoj isporuci” , ili: - 40,00kn za pošiljku do 4 kg manjeg volumena / iznos poštarine će biti iskazan na računu kupca kao dodatna stavka - +40,00kn za isporuku pošiljke iznad 4 kg – točan iznos obračunavamo nakon izvršene narudžbe / iznos poštarine će biti iskazan na računu kupca kao dodatna stavka POVRAT / REKLAMACIJE Kod kupnje unutar maloprodajnih trgovina Mega muzike: Kupac ima pravo na povrat/reklamaciju robe u roku od 8 dana u sljedećim slučajevima: – ako je isporučena roba koju kupac nije naručio – ako je uočio nedostatke na robi ili je neispravna (a da greške nisu nastale u transportu ) Reklamacije se zaprimaju pismenim putem na mail:katedrala ili na adresu Katedrala d.o.o. Vlaška 48, Zagreb za ”MegaMuzikaShop |” . U slučaju reklamacije i povrata robe, povrat se vrši isključivo dostavnom službom koju odredi prodavatelj i na adresu o kojoj je kupac obaviješten u trenutku odobrenja povrata. Jedino u tom slučaju troškove povrata snosi prodavatelj. Kupac je obvezan dostavljene proizvode vratiti u stanju u kojem su dostavljeni, u originalnom pakiranju ( trgovačko pakiranje u kojem je roba dostavljena), sa kompletnom pratećom dokumentacijom – otpremnicom, računom i garancijom. Prodavatelj je dužan u roku od 30 dana od dana primitka vraćenog proizvoda na skladište, kupcu zamijeniti proizvod s novim ili ukoliko to nije u mogućnosti vratiti mu uplaćena sredstva na račun. Ukoliko kupac nije zadovoljan kupljenim proizvodom, u roku od 14 dana ima pravo na zamjenu u istom ili višem iznosu. Kupac je obvezan proizvod koji vraća dostaviti u originalnom stanju. Kupac ima pravo jedanput na zamjenu proizvoda. Kod kupnje ili narudžbe putem webshopa: Kupac ima pravo, ne navodeći razloge za to, jednostrano raskinuti ugovor sklopljen izvan poslovnih prostorija ili sklopljen na daljinu u roku od 14 dana. Taj rok započinje primitkom kupljenog proizvoda od strane kupca ili kod slučaja narudžbe započinje potvrdom narudžbe te uplatom avansa. Kupac je dužan obavijestiti prodavatelja o svojoj odluci da otkaže kupnju/narudžbu i to pisanim putem na mail: katedrala@zg.t-com.hr. Prodavatelj će izvršiti povrat uplaćenog tek nakon što mu je roba vraćena. Kupac mora izvršiti povrat robe najkasnije u roku 14 dana od kada je obavijestio prodavatelja o otkazivanju kupnje, u suprotnom gubi pravo na raskid ugovora. U slučaju povrata robe kupac snosi troškove povrata, te je odgovoran za svako umanjenje vrijednosti robe, osim onoga koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe. O eventualnom umanjenju vrijednosti prodavatelj mora obavijestiti kupca u roku 14 dana i zapisnički to argumentirati. Kupac nema pravo na jednostrani raskid ugovora/kupnje kada je predmet ugovora roba koja je izrađena po specifikaciji kupca ili koja je jasno prilagođena kupcu te koja je naručena specijalno prema željama kupca, a ne nalazi se u redovnom asortimanu Mega muzike.