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Please read all the terms and conditions relating to this website before using the site or entering into a contract with us to supply goods. In using this website and / or entering into a contract with us to supply goods you will have accepted all these terms and conditions. If you do not accept our terms and conditions then you should understand that by ordering any of our goods, you agree to be bound by these terms and conditions of this website. If you are a regular user of this website then please review our terms and conditions regularly because we may revise them from time to time. Our site is only intended for use by people in the UK . We do not accept prescription orders from persons outside the UK. 1 DEFINITIONS "Buyer" or "you" means the individual or organisation who buys or agrees to buy the Goods from the Seller; "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977; "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions; "Goods" means the articles that the Buyer agrees to buy from the Seller; "Seller" or "we" means Pet Prescription Ltd of PO Box 1007, Ipswich, IP1 9WF that owns and operates www.petprescription.co.uk "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller; "Website" means www.petprescription.co.uk 2 CONDITIONS Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer. These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller. Any complaints should be addressed to the customer service department at the Seller's address stated in clause 1.5. By placing an order through our site, you warrant that you are legally capable of entering into a binding contract and you are at least 18 years old. 3 ORDERING All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason. Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days. When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in How to use this site. 4 PRICE AND PAYMENT The price of the Goods shall be that stipulated on the Website at the time you place the order. Delivery costs may be applicable in addition. Please see section entitled Delivery Information. The buyer shall pay the price inclusive of VAT at the standard rate of 20% regardless of their country of residence. The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order. After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer. Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods. Failure to make payment of the full price or failure for funds to clear may result in the Seller cancelling the order. Notwithstanding clause 4.5 Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 4% above the base rate of the Bank of England from time to time in force. 5 RIGHTS OF SELLER The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order. The Seller reserves the right to withdraw any goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order. 6 AGE OF CONSENT Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods. If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice. 7 WARRANTY The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose. Delivery times will vary dependent on the product type and delivery service chosen. For the purposes of placing an order normal business hours are 08:30 - 18:00 and normal business days are Monday to Friday. Orders placed during normal business hours shall be deemed to have been received on that business day or if not within business hours, at the opening of business hours on the next business day. 8.3 Prescription Only Medicines (POM-V) When an order for a prescription only medicine (POM-V) is made the Buyer must send a completed, and signed written prescription for the drug he/she requires. The Buyer's veterinary surgeon may choose to complete a downloadable prescription form from The Website, or use his own prescription form. Please ensure all the relevant information including pet details and address are accurate. The Buyer must ensure his/her Veterinary Surgeon's contact details are clear in case we wish to contact him/her to verify any information and confirm your order to prevent fraudulent prescriptions. The Seller will not be able to dispatch the Goods to the Buyer without first receiving verification from the veterinary surgeon that the written prescription is genuine. It is an offense to supply same prescriptions to multiple retailers for supply. If it is found that the prescription is forged, altered or has been supplied to another retailer, the offense will be reported to the VMD and the Buyer will be charged a reporting fee of £25. The Buyer should send the original written prescription to the Seller's address within 14 days of the day of supply of a copy of the prescription via email or fax. On receipt of the written prescription the Seller will use reasonable endeavour to deliver the Goods to the Buyer within 7 working days, but in any event (subject to 8.2.2 below) within 30 days from the day the order was placed with the Seller. Failure to return the correct written prescription form within 21 days from the day of ordering will result in cancellation of the Buyer's order and termination of the contract in respect of that order, unless otherwise agreed by the Seller. The Buyer will receive a refund or credit for any sum that has been paid for products less any reasonable expenses incurred by the Seller in processing your order. Where the Seller cannot deliver the prescription only medicine to the Buyer within 30 days from the day of placing the order with the Seller, the Buyer will be notified by email and given the opportunity to agree a new delivery date or receive a full refund. 8.4 Non Prescription Medicines and Products When an order for a non prescription medicine or product is made the Seller will use reasonable endeavour to deliver the goods to the Buyer within 7 working days of acceptance of the order, but in any event within 30 days from the day the order was placed with the Seller. Where the Seller cannot deliver the non prescription medicine or product to the Buyer within 30 days from the day of placing the order with the seller, the buyer will be notified by email and given the opportunity to agree a new delivery date or receive a full refund. Mixed orders including prescription and non prescription products will be subject to the terms applicable to prescription only medicines. Delivery times will be dependent on receipt of a written prescription. If the Buyer wishes to cancel an order for a non prescription product owing to a delay, a full refund may not be applicable if the delay was in part caused by a failure to provide a written prescription for a prescription only medicine ordered at the same time. Delivery times for goods supplied outside the UK will be agreed on an individual basis by email. The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. If for whatever reason the Buyer will not accept delivery of any goods or the supplier is unable to deliver the goods on time because the Buyer has not provided appropriate instructions: The Seller may store the goods until delivery is possible, at which time the Buyer will be liable for all reasonable costs and expenses. If the Buyer does not accept delivery of any goods because the contract has been cancelled pursuant to clause 9.2 the Buyer will receive a refund or re-credit for any sum that has been paid for the goods within 30 days of cancellation less delivery costs. Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods. The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by emailing info@petprescription.co.uk within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract (the Contract may not be cancelled by a telephone call only). If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. If you are a Consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller emailing info@petprescription.co.uk within 7 working days of receipt of the Goods. The buyer may not cancel the order if the goods supplied were made to the buyer's specification, are personalised, or if the goods are liable to deteriorate or expire rapidly. Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (excluding delivery charges, return postal charges and any other reasonable administration fees) within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer. Prescription Only Medicines may not be returned except to correct a dispatch error or in response to an official manufacturers recall. Goods to be returned must clearly show the order number obtained from the Seller on the package. Goods should be returned to the Seller's business address. Goods should be returned securely packed preferably in the original packaging or in similar packaging suitable to the product. Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage. The Seller reserves the right to refuse return of Goods where they have been used, cannot be resold, or have been handled or stored inappropriately. The Seller reserves the right to reduce the quantity of prescription only medicines supplied if the quantity ordered does not tally with the written prescription received. The Buyer may request that their pet's written prescription be returned to them by the Seller, however this will incur a £2.99 administration charge. The Seller will clearly indicate on the prescription the quantity of medication already dispensed against it and will take a copy of the prescription to be held on file for audit purposes. 10 VETERINARY MEDICINAL PRODUCTS Nomenclature POM-V Prescription Only Medicine - Veterinarian POM-VPS Prescription Only Medicine - Veterinarian, Pharmacist, Suitably Qualified Person NFA-VPS Non-Food Producing Animal - Veterinarian, Pharmacist, Suitably Qualified Person AVM-GSL Authorised Veterinary Medicine - General Sales List The Seller will endeavour to ensure that the supply of goods through this website, or via fax or telephone orders, will comply with all the current regulations as set out in the Veterinary Medicines Regulations 2011. These regulations are amended periodically by the Veterinary Medicines Directorate (see www.opsi.gov.uk). In supplying veterinary medicinal products to the Buyer the Seller does not become responsible for the care of any patient detailed in any written prescription from a third party Veterinary Surgeon. The patient(s) detailed in any written prescription remain under the care of the prescribing Veterinary Surgeon. As a supplier of Veterinary Medicinal Products the Seller must be satisfied of the appropriateness of the prescribed medicine. In order to fulfil this requirement the Seller will ask the Buyer to supply certain information at registration and/ or checkout. In addition to the Buyer's own details the Seller will require details of the patient in question. Without limitation to the foregoing generality we will require the patient's species, breed, date of birth or age at registration, body weight (if known), details of concurrent medication, details of any previous adverse reactions (if known), and any other relevant medical history. It is very important that you supply the Seller with accurate information since the Seller will rely on this, in good faith, in order to understand the patients requirements and to determine that the goods prescribed or dispensed are appropriate. The Seller is strictly required to supply the POM-V specified by the prescribing Veterinary Surgeon and cannot offer a substitute, however if the Seller feels it is inappropriate it will query this with either the buyer or prescribing Veterinary Surgeon. In addition the Seller will rely on the Buyer's accurate, detailed information in order to provide appropriate advice on the use of any medicines or Goods. Any false or inaccurate information that a Buyer provides could result in an inappropriate medicine being prescribed or dispensed for the condition of the patient. The Buyer must undertake to provide genuine and accurate information to the Seller. The Buyer must acknowledge that the Seller shall have no liability or responsibility for any or all loss or damage incurred by the Buyer or a third party including without limitation direct loss or indirect loss as a result of the Sellers reliance on inaccurate or false information supplied by the Buyer or on his/her behalf in relation to the prescribing or dispensing of certain veterinary medicinal products. If the Seller believes any of the information supplied to be false or inaccurate then the Seller reserves the right to verify such information and reserves the right to contact either the Buyer or his \ her Veterinary Surgeon in order to do so. To counteract false certification or counterfeit written prescriptions for the supply of Veterinary Medicinal Products the Seller reserves the right to contact the prescribing Veterinary Surgeons to confirm the authenticity of written prescriptions. The Seller may request that prescribing Veterinary Surgeons provide their Royal College of Veterinary Surgeon registration number (optional) and contact details ( tel, fax, email) in order to verify authenticity. Prior to supply and use of any Goods from the Seller, it is very important that the Buyer is completely satisfied that: The supplied Goods are appropriate for the intended use. The Buyer knows how to use and administer the Goods correctly and safely at the appropriate dose rate. The Buyer knows how to handle, store, and dispose of the Goods. In order that the Buyer is satisfied regarding the matters set out above ( clause10.8) regarding the safe and appropriate use of veterinary medicinal products the Seller requests that the Buyer: By confirming that the Buyer has read and understood our terms and conditions the Buyer confirms that he/she is satisfied that he/she has sufficient understanding and knowledge regarding the matters set out above in clause 10.8 concerning the appropriate and safe use of any veterinary medicinal products supplied by the Seller. In addition the Buyer confirms that he/ she is aware that all the necessary information regarding the matters set out in clause 10.8 is available at the Pet Healthcare Advice Centre or in the data sheets found at www.noah.co.uk. The Seller will endeavour to ensure that all veterinary medicinal products supplied by the Seller are accompanied by a manufacturer's data sheet. We cannot guarantee that a data sheet will always be available. Any POM-V products purchased from the Seller are for use strictly in accordance with the Instructions set out by the prescribing Veterinary Surgeon. These instructions will be clearly shown on the label attached to the product. These products should only be used on the animal detailed on the written prescription and no other. These products are not for resale. The Buyer is not entitled to assign the contract or any part of it without the prior written consent of the Seller. Any POM-VPS or NFA-VPS products purchased from the Seller are strictly for use on your own animals. Their use should be strictly in accordance with instructions provided either on the enclosed data sheet or attached label. These products are not for resale. If the Buyer requires any additional information or advice regarding any goods supplied by the Seller on this website prior to purchase of those Goods, including without limitation, if having read all the relevant information on such goods in the Pet Healthcare Advice Centre or on the appropriate data sheet, the Buyer still has any queries or requires any additional advice regarding the supply or use of veterinary medicinal products, then the Seller recommends that the Buyer contacts the Seller at info@petprescription.co.uk. The Buyer will either receive a response from one of our Veterinary Surgeons, a Suitably Qualified Person (SQP), or a customer service advisor. We will retain details of all correspondence. 11 LIMITATION OF LIABILITY Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever. Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees. If the Buyer has obtained a prescription from a third party for veterinary medicinal products to be supplied by the Seller, the Seller excludes all liability for any loss that may result to the Buyer or a third party, including without limitation any direct loss or indirect loss, in connection with our reliance on and supply of veterinary medicinal products pursuant to such a prescription. The Buyer hereby acknowledges that he/she is solely responsible for ensuring that he/she is satisfied regarding all matters set out in clause 10.8 prior to purchase of veterinary medicinal products as the Seller will not routinely carry out any investigation, and accept no responsibility to carry out any such investigations, regarding the suitability of any veterinary medicinal products purchased pursuant to clause 10.8 12 WAIVER No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future. 13 FORCE MAJEURE The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. 14 SEVERANCE If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated. 15 CHANGES TO TERMS AND CONDITIONS The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase. 16 LINKS The Links to all third party websites are provided for the Buyer's convenience. If the buyer uses any of these links then he/she will leave this site. The Seller has not reviewed all of the content of these third party sites, and can make no guarantee regarding their availability. The Seller cannot endorse or make any representations about these websites, or their content , or any results that may be obtained from using them. If the Buyer decides to access any third party website linked to this website and relies on any information contained in such websites then he/she does so entirely at his/her own risk. 17 WEBSITE ACCESS This site will ordinarily be available 24 hours a day though the Seller shall not be liable if for any reason it is unavailable at any time. The Seller may temporarily suspend access without warning for maintenance, in the event of computer failure, or for reasons beyond our control. As part of the registration process the Buyer may be provided with a user identity and may have to choose a password as part of the security process. The Buyer should treat this as confidential and not disclose this information to any third party. The Seller has the right to disable any user identity and password at anytime if in its opinion the buyer has failed to comply with any of the provisions set out in the terms and conditions. 18 COMPLAINTS If the Buyer has any queries or complaints regarding the contract with the Seller, he/she should contact the Seller by telephone on 01473 222392 (office hours 8:30 - 18:00 Monday to Friday), emailing info@petprescription.co.uk, or write to Customer Service Dept, Pet Prescription Ltd, PO Box 1007, Ipswich, Suffolk IP1 9WF. 19 GOVERNING LAW AND JURISDICTION These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts. 20 PET PRESCRIPTION Pet Prescription Ltd is a company incorporated under the companies Act. Company Number : 05705514 VAT Registration Number: GB 115 1416 58 VAT Address: Station House East, Ashley Avenue, Bath, BA1 3DS Business Address: PO Box 1007, Ipswich, IP1 9WF Telephone: 01473 222392 (office hours 8:30 - 18:00 Monday to Friday) Email: info@petprescription.co.uk The Directors of Pet Prescription Ltd are practicing Veterinary Surgeons and members of The Royal College of Veterinary Surgeons
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Općenito Internetska stranica mama-nova.hr u vlasništvu je tvrtke Petunija d.o.o., Zaprešička 2, Jablanovec, OIB: 31603840838. Svi materijali koje se nalaze na mama-nova.hr internetskoj stranici ekskluzivno su intelektualno vlasništvo tvrtke Petunija d.o.o., mogu se koristiti isključivo uz izričito odobrenje nositelja autorskih prava, te nositelja prava na žigovima i/ili dizajnu. Petunija d.o.o. omogućuje korištenje usluga i sadržaja internetske stranice mama-nova.hr kako je regulirano ovim Uvjetima kupnje. Ovi Uvjeti kupnje dio su obveze Prodavatelja sukladno odredbama Zakona o zaštiti potrošača, te služe tome da Kupac prije nego sklopi ugovor na daljinu bude na jasan i razumljiv način obaviješten o nizu okolnosti bitnih za zaključenje, izvršavanje, raskid ugovora, a sve sukladno zakonskom uređenju. Pojam Prodavatelj odnosi se dakle na trgovačko društvo Petunija d.o.o., Zaprešička 2, Jablanovec, OIB: 31603840838, T: 01 3792 347, E: moda@mama-nova.hr, W: mama-nova.hr. Pojam Kupca odnose se i na: klasičnog potrošača: fizičku osobu koja izvan bilo kakve djelatnosti naruči i plati bilo koji proizvod posredstvom usluga web trgovine prisutnih na web stranici Prodavatelja, ali i na kupce obrtnike, trgovce pojedince i fizičke osobe koje obavljaju poslovne djelatnosti, a koji su zaštićeni odredbama Zakona o zaštiti potrošača samo ako kupuju proizvode nevezano za svoje poslovne djelatnosti, te na sve ostale kupce primjerice pravne osobe. Prodavatelj prodajom putem Internet stranice mama-nova.hr nastupa u svoje ime. Uvjeti kupnje čine dio ugovora sklopljenog na daljinu zajedno sa specifikacijama i cijenom/ama kupljenog/ih proizvoda, te će se prije potvrđivanja narudžbe za kupnju pojedinog proizvoda od Kupca tražiti da iste prihvati/izjavi da je sa istima upoznat/suglasan, dok će nakon potvrđivanja narudžbe (sklapanja ugovora) isti biti dostavljeni Kupcu kao sadržaj e-mail poruke kojom se potvrđuje da je ugovor sklopljen. Prodavatelj zadržava pravo izmjene uvjeta u svako vrijeme, s tim da navedene izmjene stupaju na snagu nakon objave na ovim internet stranicama. Kada Kupac potvrdi i izvrši narudžbu ugovor je sklopljen, te će Prodavatelj o činjenici sklapanja ugovora odmah e-mail porukom obavijestiti da je ugovor sklopljen. Za valjano sklopljeni ugovor potrebno je da je Kupac osoba koja ima potpunu poslovnu sposobnost. Kupac odgovara za potpunost i istinitost unesenih podataka prilikom registracije. Pristup na internetske stranice mama-nova.hr. ponekad može biti nedostupan zbog radova, održavanja ili uvođenja novih sadržaja te u slučajevima nepredviđenih okolnosti koje su izvan kontrole Prodavatelja, koje će Prodavatelj nastojati otkloniti u najkraćem mogućem roku. Glavna obilježja proizvoda Proizvodi su prikazani opisno i fotografijama. Fotografije proizvoda su ilustrativne prirode, te ne moraju uvijek i u svim detaljima odgovarati proizvodima koji su predmet narudžbe. Prodavatelj posebno ističe da izgled proizvoda prikazan na fotografiji ne mora odgovarati izgledu proizvoda u stvarnosti, pogotovo obzirom na postavke monitora na računalu kupca, razlike u percepciji boja kako ih Kupac vidi na zaslonu i sl. U slučaju gore navedenog nesklada između proizvoda prikazanog na fotografiji i isporučenog proizvoda ne radi se o nedostatku proizvoda. Podaci o proizvodima (opis proizvoda, cijena i dr.) prikazani na web stranici mama-nova.hr podložni su bugovima, nepravilnostima u radu aplikacije, drugim tehničkim nepravilnostima, tipografskim pogreškama i sl. U slučaju očitih pogrešaka ili neispravnosti u pogledu podataka o proizvodima prikazanih na mama-nova.hr Prodavatelj zadržava pravo jednostrano raskinuti ugovor. Predmet narudžbe mogu biti samo proizvodi za koje je u narudžbi naznačeno da su raspoloživi i dostupni. Zbog velikog broja narudžbi koje se istovremeno predaju na mama-nova.hr, može se dogoditi da informacija o raspoloživosti proizvoda ne bude istovjetna sa stanjem u Mama Nova skladištu. Ukoliko naručeni proizvod nije raspoloživ na skladištu, Prodavatelj će obavijestiti Kupca da proizvod trenutno nije raspoloživ, roku u kojem je proizvod dobavljiv, te ujedno ponuditi mogućnost kupnje alternativnog proizvoda iz mama-nova.hr koji je raspoloživ za isporuku i koji je po svojim karakteristikama najbliži proizvodu koji nije moguće isporučiti. III. Cijena proizvoda Cijene istaknute na web stranici mama-nova.hr izražene su u kunama. Trošak PDV-a je uračunat u cijenu proizvoda. U cijene proizvoda nisu uključeni troškovi dostave iz razloga se isti posebno plaćaju, a sve sukladno uvjetima i na način kako je to naznačeno ovim Uvjetima kupnje. Prije potvrde narudžbe odvojeno je iskazana cijena proizvoda, cijena dostave, cijena PDV-a, te konačna cijena kako bi Kupac imao uvid u konačnu cijenu koju plaća za naručenu uslugu kupnje. U slučaju plaćanja e-bankingom i općom uplatnicom, troškovi uplate i/ili međubankarske transakcije nisu uključeni u cijenu. Troškovi dostave Priopćavaju se prilikom naručivanja kod svakog pojedinog proizvoda, te ukupni troškovi dostave u slučaju naručivanja više proizvoda. Cijena dostave iznosi 19 kn za dostavu unutar RH. Dostava izvan Republike Hrvatske Poštarina za kupovinu izvan RH je 60 kn po paketu .Za sve dodatne informacije molimo kontaktirajte nas na moda@mama-nova.hr ili info@mama-nova.hr. Troškovi uporabe sredstava daljinske komunikacije Prodavatelj nema nikakvih dodatnih troškova sredstava daljinske komunikacije. Uvjeti i rokovi plaćanja, uvjeti isporuke robe, vrijeme isporuke robe Proizvodi se naručuju odabirom, korištenjem menija i popunjavanjem elektronskog formulara. Kupac može naručiti i kupiti proizvod kao registrirani ili neregistrirani korisnik. Proizvod se smatra naručenim kada kupac prođe cijeli postupak narudžbe. Plaćanje naručenih proizvoda moguće je obaviti na sljedeće načine: • E-bankingom • Općom uplatom • Pouzećem • PayPal-om U slučaju plaćanja PayPalom, općom uplatom i e-bankingom uplatu je potrebno izvršiti najkasnije u roku naznačenom u e-mail poruci kojom se potvrđuje da je ugovor sklopljen. U slučaju da Kupac želi platiti gotovinom, potrebno je odabrati plaćanje pouzećem. U tom slučaju dobro je imati pripremljen točan iznos kako bi primopredaja bila brža. Ukoliko kupac ne dobije obavijest da je ugovor sklopljen nakon završenog procesa naručivanja sugerira se provjeriti: • Je li poruka u Junk/Spam folderu • Je li mailbox pun U slučaju da uplata ne bude izvršena u navedenom roku Prodavatelj će postupiti i po naknadno izvršenoj uplati izvan roka isporukom kupljenih proizvoda, a ako ne bude mogao izvršiti isporuku iz opravdanih razloga, ugovor će jednostrano raskinuti i izvršiti povrat uplaćenih sredstava. Ako je uplata uredno izvršena i vidljiva na računu Prodavatelja, Prodavatelj će pristupiti isporuci naručenih proizvoda. Račun za narudžbu dostavlja se u pošiljci zajedno s robom. Naručeni proizvodi isporučuju se na cijelo područje Republike Hrvatske i Slovenije. Isporuka se obavlja preko Overseas. Rokovi dostave Rokovi dostave su od 2 do 3 radnih dana unutar Hrvatske. Pakiranje je izvedeno na način da se izbjegne bilo kakvo oštećenje prilikom uobičajenog transporta. Kupac je dužan prije preuzimanja pošiljku provjeriti vizualno, eventualna vidljiva oštećenja prijaviti te eventualno odbiti primiti oštećenu pošiljku. Isporuka će uslijediti najkasnije u roku 15 radnih dana od vidljive uplate na računu Prodavatelja. Ukoliko se pojavi nemogućnost isporuke odabranog proizvoda zbog toga što proizvoda više nema, Prodavatelj je dužan odmah obavijestiti Kupca, a Kupac ima pravo raskinuti ugovor i tražiti povrat novca ili pristati na naknadni rok za isporuku. Svi naručeni artikli nastojati će se isporučiti u jednom paketu. Ukoliko to zbog stanja zaliha neće biti moguće, Prodavatelj zadržava pravo isporuke u više pošiljki. Dostava se obavlja sukladno uvjetima korištenja usluga dostavne službe, a smatra se izvršenom u trenutku predaje proizvoda dostavnoj službi. Sve narudžbe zaprimljene radnim danom do 13 sati obrađuju isti dan kako bi u većini slučajeva naručena roba isti dan bila predana dostavnoj službi. Narudžbe nakon 13 sati radnim danom (osim petkom) predaju se sljedećega dana, dok se narudžbe od petka nakon 13 sati predaju ponedjeljkom. Ponedjeljkom se obrađuju i narudžbe pristigle tijekom subote i nedjelje. Nažalost, Prodavatelj nije u mogućnosti utjecati na daljnju brzinu dostave i moguće komplikacije vezane uz samu dostavu nastale od strane dostavne službe. Za svaku pošiljku Kupac ovjerava i potpisuje dostavnu listu po primitku pošiljke. Robu dostavlja kurirska služba Overseas d.o.o.. Ako se proizvod koji je upućen Kupcu vrati jer dostavna služba nije uspjela izvršiti dostavu, Kupac će o tome biti obaviješten e-mailom te će mu biti ponuđene slijedeće mogućnosti: • da se naručeni proizvod, na zahtjev Kupca e-mailom, ponovo dostavi na adresu Kupca odnosno primatelja • da naručeni proizvod preuzme na adresi jedno od Mama Nova trgovina uz prethodni telefonski dogovor o terminu preuzimanja Ukoliko Kupac u roku od 3 dana ne odgovori na upućeni mu e-mail i odabere jednu od ponuđenih mogućnosti, odabrani proizvod biti će dostavnom službom upućen na adresu kupca. Kada Prodavatelj putem dostavne službe isporuči proizvod Kupcu, Kupac je dužan preuzeti potpisom na dostavnici, čime potvrđuje da je proizvod uredno isporučen. U slučaju da Kupac naruči robu i odbije ju primiti, Prodavatelj ima pravo uskratiti od uplaćenog iznosa kupoprodajne cijene iznos u visini troškova dostave i ostalih manipulativnih troškova iz cjenika dostave. U rokove za isporuku ne računaju se: - dan prijema narudžbe/zahtjeva - vrijeme kašnjenja zbog netočne i nepotpune adrese Kupca - vrijeme kašnjenja zbog više sile ili drugih razloga za koje Prodavatelj nije kriv - neradni dani ako predstavljaju početak ili kraj roka U slučaju da se naručeni proizvod plaća pouzećem, Prodavatelj će pristupiti isporuci robe po gore navedenim rokovima koji teku od potvrde narudžbe, a Kupac je dužan izvršiti uplatu prilikom odnosno prije neposrednog preuzimanja proizvoda. VII. Jednostrani raskid ugovora Samo Kupac koji je sklopio Ugovor na daljinu na gore opisani način ima pravo, ne navodeći razloge za to, jednostrano raskinuti ugovor u roku od 14 dana. Rok od 14 dana započinje teći od dana kada je Kupcu ili trećoj osobi određenoj od strane Kupca, a koja nije prijevoznik/dostavljač, roba koja čini predmet ugovora predana u posjed. Ako je jednom narudžbom Kupac naručio više komada robe koji trebaju biti isporučeni odvojeno, odnosno ako je riječ o robi koja se dostavlja u više komada ili više pošiljki, rok započinje teći od dana kada je predan u posjed zadnji komad ili zadnja pošiljka robe. Ako Prodavatelj ne obavijesti Kupca o ovom pravu, pravo Kupca na jednostrani raskid ugovora prestaje u roku 12 mjeseci od isteka roka za raskid (rok od 12 mjeseci počinje teći nakon isteka roka od 14 dana koji je predviđen za redovni raskid u slučaju uredne obaviještenosti). Ako je pak obavijest o pravu na jednostrani raskid dostavljena u roku od 12 mjeseci, pravo na jednostrani raskid prestaje po isteku roka od 14 dana od dana kada Kupac primi tu obavijest. Kupac je dužan prije isteka roka za jednostrani raskid obavijestiti Prodavatelja o svojoj odluci da raskine ugovor i to putem Obrasca za jednostrani raskid ugovora koji je dostupan ovdje i koji se može elektronički ispuniti i poslati na mail adresu: moda@mama-nova.hr. Potvrdu primitka obavijesti o jednostranom raskidu ugovora, Prodavatelj će dostaviti, bez odgađanja, elektroničkom poštom. Prodavatelja je moguće obavijestiti i putem Online obrasca za jednostrani raskid ugovora ugovora koji je dostupan ovdje. Nakon što ispunite i pošaljete obrazac dobit ćete potvrdu o primitku prijave putem elektroničke pošte na mail adresu koju ste naveli prilikom ispunjavanja Online obrasca za jednostrani raskid ugovora. Ako jednostrano raskinete ovaj Ugovor, izvršit ćemo povrat novca koji smo od Vas primili, uključujući i troškove dostave, bez odgađanja, a najkasnije u roku od 14 dana od dana kada smo zaprimili Vašu odluku o jednostranom raskidu ugovora. Troškove povrata robe snosi Kupac. Povrat novca bit će izvršen na isti način na koji ste Vi izvršili uplatu. Povrat novca možemo izvršiti tek nakon što nam roba bude vraćena ili nakon što nam dostavite dokaz da ste nam robu poslali nazad. Robu ste nam dužni vratiti odmah, a najkasnije u roku 14 dana od dana kada ste nam uputili Vašu odluku o jednostranom raskidu. Robu vratite poštom na dokaziv način na adresu Mama Nova, Petunija d.o.o, Ulica Ivane Brlić Mažuranić 23, 10000 Zagreb, Malešnica. Smatra se da ste izvršili svoju obvezu na vrijeme ako prije isteka naprijed navedenog roka pošaljete na dokaziv način (preporučeno sa pošiljkom) robu osobno nama u našem skladištu. Odgovorni ste za svako umanjenje vrijednosti robe koje je rezultat rukovanja robom, osim onog koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe. Ukoliko je proizvod vraćen neispravan, s većim oštećenjima ili bez dijelova i dokumentacije, te ukoliko se isti ne dostave u naknadnom roku od 8 dana smatra se da Kupac nije ispunio svoju obvezu povrata robe, te Prodavatelj nije dužan izvršiti povrat uplaćenih sredstava. Kupac nema pravo na jednostrani raskid ugovora ako je: - ugovor o uslugama Prodavatelj u potpunosti ispunio, a ispunjenje je započelo uz izričit prethodni pristanak Kupca, te uz njegovu potvrdu da je upoznat s činjenicom da će izgubiti pravo na jednostrani raskid ugovora iz ovoga odsjeka ako usluga bude u potpunosti ispunjena; - predmet ugovora roba ili usluga čija je cijena ovisna o promjenama na financijskom tržištu koje su izvan utjecaja Prodavatelja, a koje se mogu pojaviti za vrijeme trajanja prava Kupca na jednostrani raskid ugovora; - predmet ugovora roba koja je izrađena po specifikaciji Kupca ili koja je jasno prilagođena Kupca; - predmet ugovora lako pokvarljiva roba ili roba kojoj brzo istječe rok uporabe; - predmet ugovora zapečaćena roba koja zbog zdravstvenih ili higijenskih razloga nije pogodna za vraćanje, ako je bila otpečaćena nakon dostave; - predmet ugovora roba koja je zbog svoje prirode nakon dostave nerazdvojivo pomiješana s drugim stvarima; - predmet ugovora isporuka alkoholnih pića čija je cijena ugovorena u trenutku sklapanja ugovora, a dostava može uslijediti tek nakon 30 dana, ako je cijena ovisna o promjenama na tržištu koje su izvan utjecaja trgovca; - Kupca posebno zahtijevao posjet Prodavatelja radi obavljanja hitnih popravaka ili poslova održavanja, s time da ako prilikom takvog posjeta, uz one usluge koje je Kupac izrijekom zahtijevao, Prodavatelj pruži i neke druge usluge, odnosno isporuči i neku drugu robu osim one koja je nužna za obavljanje hitnih popravaka ili poslova održavanja, Prodavatelj ima pravo na jednostrani raskid ugovora u vezi s tim dodatnim uslugama ili robom; - predmet ugovora isporuka zapečaćenih audiosnimaka ili videosnimaka, odnosno računalnih programa, koji su otpečaćeni nakon isporuke; - predmet ugovora isporuka novina, periodičnog tiska ili magazina, s iznimkom pretplatničkih ugovora za takve publikacije; - ugovor sklopljen na javnoj dražbi; - predmet ugovora pružanje usluge smještaja koji nije namijenjen stanovanju, pružanje usluge prijevoza robe, usluge najma vozila, usluge isporuke hrane i pića ili usluga vezanih uz slobodno vrijeme, ako je ugovoreno da usluga bude pružena određenog datuma ili u određenom razdoblju; - predmet ugovora isporuka digitalnog sadržaja koji nije isporučen na tjelesnom mediju ako je ispunjenje ugovora započelo uz izričit prethodni pristanak Kupca te uz njegovu potvrdu da je upoznat s činjenicom da će time izgubiti pravo na jednostrani raskid ugovora; VIII. Odgovornost za materijalne nedostatke/Reklamacija Prodavatelj odgovara za materijalne nedostatke stvari koje prodaje na svojim internet stranicama sukladno pozitivnim propisima Republike Hrvatske, posebice Zakonu o obveznim odnosima. Naručeni proizvodi pakirani su na način da se uobičajenom manipulacijom u transportu/dostavi ne oštete. U slučaju da je pošiljka oštećena u transportu, takva su oštećenja vidljiva pri preuzimanju pošiljke, te u tom slučaju sugeriramo da pošiljku Kupac ne preuzima. Molimo Kupce da nas kontaktirate kako bismo u što kraćem roku provjerili stanje pošiljke i poslali novu. Pri primitku robe, provjera ispravnosti narudžbe ovisi o kupcu, te je Kupac dužan usporediti primljene proizvode s računom, ukoliko nešto nedostaje dužan je odmah uputiti pisani prigovor/reklamaciju jer se naknadne reklamacije neće uvažavati. U slučaju vidljivog nedostatka proizvoda kod preuzimanja pošiljke, Kupac nije dužan dopremljeni proizvod preuzeti, može odbiti primitak, te ne snosi troškove dostave takvog proizvoda. Smatra se da proizvodi koji su uredno zaprimljeni od strane Kupca nisu imali vidljivi nedostatak. Kupac ima pravo na reklamaciju u odnosu na materijalne nedostatke u rokovima i zbog razloga propisanih odredbama Zakona o obveznim o rokovima. Kupac može pisani prigovor odnosno reklamaciju uputiti na e-mail moda@mama-nova.hr ili telefonskim putem na broj 01 3792 347 ili pisanim putem na adresu: Petunija d.o.o., Zaprešička 2, Jablanovec sa naznakom Reklamacija. Radi što bržeg utvrđivanja konkretne narudžbe na koju Kupac ima prigovor, u prigovoru se mole Kupci da navedu broj narudžbe, broj računa ili svoje korisničko ime. Kupac ima pravo na opravdani prigovor i na povrat robe u sljedećim slučajevima: - isporuka robe koja nije naručena - isporuka robe kojoj je istekao rok trajanja - isporuka robe koja ima grešku ili oštećenja koja nisu nastala u transportu Ukoliko proizvod ima skriveni nedostatak (onaj nedostatak koji se nije mogao otkriti uobičajenim pregledom prilikom preuzimanja stvari) što Kupac utvrdi po otvaranju proizvoda – Kupac ima pravo na jednostrani raskid ugovora i povrat novca, zamjenu proizvoda, uklanjanje nedostatka ili sniženje cijene. Prodavatelj će inače smatrati reklamaciju valjanom ako pregledom proizvoda utvrdi da odgovara uvjetima za reklamaciju sukladno Zakonu o obveznim odnosima i Zakonu o zaštiti potrošača. U tom slučaju će u roku od 15 dana od primitka valjane reklamacije zamijeniti proizvod ili vratiti cjelokupan plaćeni iznos uz raskid ugovora. Ukoliko, pak, ustanovi da reklamacija nije pravovaljana, tj. ukoliko reklamaciju odbije, o istome će obavijestiti Kupca u roku od 15 dana od dana primitka reklamacije. Prodavatelj će prihvatiti povrat oštećene, nesipravne ili pogrešno isporučene robe o svom trošku, ako se utvrdi da je prigovor opravdan te da Kupac nije utjecao na ispravnost, oštećenje ili bilo kakav nedostatak robe. U slučaju opravdane reklamacije, trošak zamjene s novim proizvodom u cijelosti snosi Prodavatelj. Korištenje opisa i podataka o proizvodu: Iako smo poduzeli sve kako bismo osigurali da su informacije na Mama Nova internet stranici o proizvodima ispravne, specifikacije proizvoda mogu promijeniti. Ukoliko imate pitanja ili trebate savjet o bilo kojem proizvodu, molimo da se obratite našem Odjelu za komunikaciju s kupcima na e-mai adresi moda@mama-nova.hr ili na info telefonu 01 3792 347 radnim danom 8-16h. Iako se informacije o proizvodima redovito ažuriraju, Petunija d.o.o. nije odgovorna za netočne informacije. Ovo ne utječe na vaša zakonska prava. Internetsko rješavanje sporova: Posebnom regulativom Europske unije, od 15.2.2016. diljem cijele EU sporove vezane uz online kupnju je moguće riješiti putem platforme kojoj možete pristupiti OVDJE. To znači da ukoliko naiđete na problem tijekom online kupnje unutar EU (neispravan proizvod, nemogućnost zamjene proizvoda itd.) svoj prigovor možete podnijeti na gornjem linku. Platformu mogu koristiti i potrošači i trgovci, a prigovor je moguće podnijeti na bilo kojem od 23 službena jezika EU. Trajanje ugovora Ugovor koji Kupac sklapa s Prodavateljem jednokratan je ugovor o kupoprodaji proizvoda na daljinu koji je konzumiran isporukom robe te izvršenim plaćanjem od strane kupca, u slučaju da ne bude raskinut. Ovi Uvjeti kupnje sastavni su dio ugovora. Uvjete kupnje na web stranicama mama-nova.hr u PDF formatu preuzmite OVDJE.