http___lolita.com.hr_index.php_uvjeti-kupnje_1.xml
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Company: MAHALUX s.r.o. Registered office: K Holemu vrchu 678, Praha 5, 155 00 Registration ID: 243 02 422 Registered: in the Commercial Register, Municipal Court in Prague, Section C, insert 194 606 E-mail: info@mahalux.com Seller agrees to provide written or electronic correspondence with the buyer. Information about the goods and the price stated by the seller are mandatory except for obvious errors. Prices are presented inclusive of all taxes (eg. VAT) and charges, excluding the cost of shipping goods. Information about the accepted forms of payment is available here. Tax document is sent electronically to your contact email. Acceptance of the offer with the addition or deviation is not accepting the offer. Confirmation of the contract concluded in a form other than writing, which shows a deviation from the actual content of a negotiated agreement has no legal effect. Unsolicited Takeover performance by the buyer does not accept the offer. The seller delivers the goods to the buyer complete, within 60 days after order confirmation, if an individual does not catalog a different deadline for delivery or the goods are backordered. If the goods referred to "stock", the seller sends the goods within two working days. The buyer is obliged to accept the goods and pay. Buyer is advised to get the goods on delivery as soon as possible rechecked. Documents for goods, in particular invoice, send the seller to the buyer immediately after receipt of the goods within two days of receipt of goods by the consumer. If requested by the purchaser, the seller to confirm in writing, to what extent and for how long it will take to obligations of defective performance and how the buyer can exercise the right of them. Delivery method is presented here. Delivery times are only informative and do not count dispatch time. The buyer is eligible for reship if the order is not delivered within 60 days. Reship resets the 60 days period for delivery, all costs all covered by the seller. With reship the order is handled as delivered. When reship is not possible (parts are obsolete etc.) full refundation process is started. Transaction fees are not a subject to refund. Maximum compensation costs are limited to complete refund. This applies only for end concumers (invoice address without company name and without VAT number) within EU. Orders placed by businesses or outside EU are not cancelable. The buyer may cancel the contract within 14 days of receipt of goods or the last part of the delivery, and regardless of the method of receipt of goods or payment. That period is designed to enable the purchaser to a reasonable extent acquainted with the nature, characteristics and functioning of the goods. Buyer is entitled to withdraw from the contract anytime before delivery. Withdrawal from the contract the buyer sends or forwards in the 14-day period. The buyer may not indicate the reason for withdrawing from the contract. To facilitate communication, it is appropriate to state withdrawal date of purchase or contract number / sales receipt, bank and chosen way of returning the goods. The seller is obliged to return the amount to the buyer fully corresponding to the price of goods and paid the cost of their delivery within 14 days of withdrawal, in the same way as a payment received from the buyer. If the seller offers within a certain type of delivery several options, the buyer is obliged to reimburse the cheapest of them. No later than in the same period, the buyer shall notify the seller to send or deliver the purchased goods. Goods should be returned to the seller (not COD) complete, preferably in the original packaging may show signs of wear or damage. The cost of returning the goods the buyer. If returned goods damaged in breach of the obligations of the buyer, the seller is entitled to the purchaser claim compensation for diminution in value, and credited him for reimbursement. Quality on receipt If the received goods deficiencies (eg. Not negotiated or reasonably expected properties does not lend itself to the usual or agreed purpose, is not complete, does not match its quantity, measure, weight or quality does not match the other statutory, contractual or pre-contractual parameters), it is a defects of the goods which the seller is responsible. The buyer at the seller may apply within two years of receipt of goods according to your preference entitled to a free remedy or at a reasonable price discount; if it is not disproportionate to the nature of the defect (especially if you can not remedy the defect without undue delay) to order delivery of new things without defects or new parts free of defects, if it concerns only flaw of this component. Unless the repair or replacement of goods possible, based on the withdrawal buyer may claim refund of the purchase price in full. Within six months of receipt of goods, it is assumed that the defect existed goods upon receipt of goods. Seller is not obliged to comply with the Buyer's claim, if he proves that the buyer knew of the defect goods or her own making. For used goods, the seller is not liable for defects caused by the existing use or wear. For items sold at a lower price, the seller is not liable for defects for which the lower price was negotiated. Instead of the right to exchange the buyer has in these cases the right to an adequate discount. Statutory rights of defects The seller is responsible for defects arising after receipt of the goods in the 24-month warranty period, or at the time of application in advertising, on the packaging or in the accompanying instructions. In that period, the buyer may make a claim and its option to require the defect, which is a substantial breach of contract (no matter if it is a defect is removable or non-removable): It is essential to such a breach of contract, for which the party in breach at inception knew or should have known that the other party has not entered into a contract, if such breach foresaw. For defects, which means minor breach of contract (no matter if it is a defect is removable or non-removable), the buyer is entitled to remove the defects or a reasonable discount on the purchase price. Occurred when correctable defect after repair again (third complaint for the same defect or fourth for different defects) or the goods larger number of defects (defects at least three simultaneously), the buyer can exercise the right to reduce the purchase price, the exchange of goods or terminate the contract. Seller is not liable for defects caused by normal use or failure not according to the manual. The buyer is obliged to file a complaint with the seller or a person designated for repair without undue delay from a deficiency. Doing so in writing or electronically, should include your contact information, description of the defect and the requirement for the way the complaint. The buyer is obliged to inform the seller, what right have chosen when notification of the defect, or without undue delay after notification of the defect. Changing the election without the consent of the seller is only possible when asked if the purchaser repair defects, which turns out to be unrecoverable. If the buyer does not choose its right of fundamental breach of contract on time, the rights as when minor breach of contract. The buyer is obliged to prove the purchase of goods (the best proof of purchase). The deadline for settling a claim runs from the transmission / delivery to the Seller or to a place designated for repair. Goods should be carried packed in suitable packaging to prevent damage, it should be clear and complete. Seller shall immediately, not later than three working days to decide on the complaint, or that the decision needed expertise. Information on the need expert assessment of the purchaser within this period communicate. The complaint, including the removal of defects, the seller handled without undue delay, within 30 days of its application, if the buyer agree in writing to a longer period. After this period, the buyer has the same rights as if it were a fundamental breach of contract. If the seller refuses to remedy the defect things, the buyer may request a reasonable price reduction or withdrawal. Quality guarantee is extended for the period from filing a complaint in its execution or until the buyer was obliged to pick up the thing. If replacement of the goods or part thereof, shall apply to the seller's responsibility as if they were buying new goods or part thereof. If it is not possible to monitor the status of settlement of a claim online, the Seller undertakes to settle the claim by the buyer to inform his request e mail or via SMS. For legitimate complaint belongs to the buyer compensation costs reasonably incurred. Buyer agrees that personal data provided by the Seller processed and stored in accordance with the Act on the Protection of Personal Data (no. 101/2000 Coll.) In order to fulfill the contract. The buyer has the right to be informed what information about him selling records, and he is entitled to change the data, or in writing to oppose their processing. Supervision over privacy exercised by the Office for Personal Data Protection. Buyers can tell the seller that wants to stop sending business communicative, and to the electronic address obtained in connection with the performance of the contract, without thereby incurring any it costs. Seller agrees buyer to withhold personal information to third parties other than the contracting carrier for delivery of goods. Seller allows purchase without registration and data unregistered buyers used exclusively for the performance of a contract, not for marketing or commercial purposes. Disputes between the seller and the buyer solves the ordinary courts. Compliance with the duties under the Act no. 634/1992 Coll., On consumer protection, as amended, performed by the Czech Trade Inspection (www.coi.cz). Consumer means a person who, unlike the seller when concluding the contract and is not engaged in business or in a separate exercise of his profession. Others not mentioned herein shall be governed by the Civil Code (no. 89/2012 Coll.), The Consumer Protection Act (no. 634/1992 Coll.) And other legislation, as amended by subsequent legislation. Contract and related issues are governed by Czech law. Changes in business conditions other than mutually agreed to in writing, are excluded. These terms and conditions are translation of Czech Republic version effective from 1 January 2014.
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OPĆE ODREDBE I UVJETI POSLOVANJA 1.OPĆE ODREDBE Ova web stranica je u vlasništvu tvrtke: Lolita d.o.o., Osijek, I. Kršnjavog 44 Uprava: Duško Crnomarković, direktor IBAN: HR3024080021100016066 otvoren kod Partner banke d.d. Upisana kod Trgovačkog suda u Osijeku pod brojem 030013794 Temeljni kapital tvrtke iznosi 18.500,00 kn i uplaćen je u cijelosti Ovi opći uvjeti poslovanja i odredbe (u nastavku: „Opći uvjeti“) odnose se na posjet i korištenje web stranice. Pristupom web stranici i/ili naručivanjem i kupovinom napravljenom putem ove web stranice podliježete ovim odredbama i uvjetima kupnje, kao i Politici privatnosti tvrtke u cijelosti. Molim Vas da ih pažljivo pročitate jer sadrže važne informacije. Ukoliko se ne slažete s odredbama ovih Općih odredbi i uvjeta kupnje kao i s našom politikom privatnosti, kao i u slučaju da ste mlađi od 16 godina, molimo Vas da ne upotrebljavate ili pristupate ovoj web stranici, osim uz sudjelovanje roditelja ili staratelja. Lolita d.o.o. zadržava pravo da ukoliko to smatra potrebnim izmjeni ove Opće uvjete. Objavom izmijenjenih Općih uvjeta na web stranici smatra se da su isti stupili na snagu, te Vas savjetujemo da prilikom svake upotrebe web stranice pročitate Opće uvjete, jer će se nastavkom korištenja web stranice s vaše strane smatrati da ste prihvatili trenutno važeće Opće uvjete. Objašnjenje pojmova: „Ugovor“ – Ugovor između Kupca i Prodavatelja za kupoprodaju proizvoda u našoj web trgovini, koji se smatra realiziranim isporukom proizvoda od strane Prodavatelja te izvršenim plaćanjem od strane Kupca; „Prodavatelj“ – tvrtka Lolita d.o.o., Osijek, I. Kršnjavog 44; „Kupac“ – posjetitelj našeg web shopa koji odabere barem jedan proizvod, ubaci ga u košaricu, pošalje narudžbu Prodavatelju te plati pouzećem ili virmanskom uplatom; 2.CIJENE Cijene proizvoda su iskazane u kunama s uračunatim PDV- om za svaki proizvod pojedinačno, te vrijede za sve načine plaćanja u trenutku obavljanja kupnje. Cijene se redovito ažuriraju, no ukoliko se utvrdi pogreška u cijeni proizvoda, odnosno da je za naručeni proizvod iskazana pogrešna cijena, Prodavatelj će: - Obavijestiti kupca o novim cijenama u što kraćem roku nakon primitka narudžbe te Kupcu ostaviti mogućnost da potvrdi narudžbu s iskazanom ispravnom cijenom ili da istu otkažete u cijelosti ili djelomično. 3.NARUČIVANJE Kupac može proizvode u web trgovini naručiti i kao registrirani i kao ne registrirani korisnik. Ukoliko se kupac želi registrirati u web trgovini i na taj način obavljati kupovinu potrebno je da se registrira kao korisnik putem linka Prijava ili ukoliko ima svoj korisnički profil registrira se na linku Moj račun. Proizvodi u web trgovini kupuju se putem košarice. Odabirom određenog proizvoda, poželjno se da kupac pogleda opis proizvoda i cijenu proizvoda te odabere “dodaj u košaricu“, potom može nastaviti s pregledom ostalih proizvoda. Klikom na „završite s kupnjom“ kupac će dobiti uvid u svoju košaricu, te možete potvrditi narudžbu, izmijeniti količine naručenih proizvoda ili obrisati pojedine stavke. Ukoliko se kupac odluči završiti s kupnjom proizvoda u web trgovini, potrebno je ostaviti kontakt podatke (kao što su ime i prezime, adresa , telefonski broj, e-mail). Ovi podaci su potrebni za izradu računa za proizvode kao i dostavu samih proizvoda. Ukoliko kupac ostavi e-mail adresu, potvrdu narudžbe Prodavatelj šalje na naznačeni e- mail. U slučaju da neki proizvodi trenutno nisu raspoloživi za dostavu, Prodavatelj će Kupcu isporučiti raspoložive proizvode, te ga mailom obavijestiti o predviđenom roku za isporuku ostalih proizvoda. Kupac može u roku od 3 dana od zaprimanja e-maila otkazati isporuku preostalih proizvoda. 4.DOSTAVA Prodavatelj naručene proizvode dostavlja unutar granica Republike Hrvatske. Dostava se vrši preko kurirske službe Hrvatske pošte d.d. (HP expres) na adresu koju kupac ostavi prilikom naručivanja proizvoda. Adresa koju kupac navede prilikom završetka narudžbe automatski će se generirati i na računu proizvoda, ukoliko kupac želi dostavu proizvoda na drugu adresu, potrebno je odabrati „adresa dostave“ te unijeti potrebne podatke. U većini slučajeva naručeni proizvodi otpremaju se prema kupcu isti dan ukoliko je narudžba zaprimljena u radno vrijeme tvrtke i u radni dan, u protivnom narudžbe se otpremaju u roku od 3 (tri) dana. Dostava se vrši do ulaza u stambeni, poslovni objekt. Ukoliko se radi o stambenoj zgradi, dostavljač nije dužan nositi narudžbu do kata na kojem se nalazi kupac već do ulaza u zgradu. Proizvodi će biti zapakirani tako da se uobičajenom manipulacijom u transportu ne mogu oštetiti. Kupac je dužan prilikom preuzimanja proizvoda provjeriti eventualna oštećenja i odmah ih reklamirati dostavljaču, odnosno odbiti preuzeti pošiljku ukoliko su na istoj vidljiva vanjska oštećenja. Rizik od gubitka ili oštećenja proizvoda prelazi na kupca u trenutku preuzimanja pošiljke. Trošak dostave narudžbe naplaćuje se u iznosu 20,00 kn po pošiljci. Za narudžbe ukupne vrijednosti iznad 350,00 kn dostava je besplatna. 5.NAČIN PLAĆANJA Naručene proizvode (s troškovima dostave, ukoliko ih ima) Kupac može platiti na slijedeće načine: Plaćanje pouzećem odnosno gotovinom prilikom primitka pošiljke Ovaj izbor plaćanja se automatski generira prilikom završetka kupnje u web trgovini. Opcija plaćanja pouzećem omogućava kupcu da iznos narudžbe podmiri prilikom dostave robe na naznačenu adresu i vrši se isključivo u gotovini. U slučaju da kupac nije u mogućnosti zaprimiti pošiljku na naznačenoj adresi, dostavljač će mu ostaviti obavijest o prispijeću pošiljke. Ukoliko kupac naruči robu i odbije ju primiti, prodavatelj ima pravo tražiti od kupca nadoknadu troškova dostave i vlastitih manipulativnih troškova. Virmanskim plaćanjem Kod izbora ovog načina plaćanja kupac će na svoju e-mail adresu dobiti ćete predračun sa svim podacima potrebnim za uplatu, uključujući broj transakcijskog računa na koji treba uplatiti vrijednost narudžbe. Ukoliko kupac želi odabrati ovaj način plaćanja i/ili je potreban R-1 račun za tvrtku, obrt i sl. potrebno je isto navesti u prostoru za bilješke i napomene. Po zaprimljenoj uplati poslati prodavatelj će poslati naručene proizvode kupcu. 6.PRAVO NA RASKID UGOVORA/POVRAT/REKLAMACIJE Kupac ima pravo na jednostrani raskid ugovora (povrat naručene robe) u roku od 14 dana od dana primitka robe. Kupac je dužan pismenim putem obavijesti prodavatelja o njegovoj namjeri otkazivanja ugovora, te za to može napisati izjavu ili koristit priloženi obrazac za raskid ugovora. Obrazac za jednostrani raskid ugovora nalazi se u prilogu ovih općih uvjeta ili ga možete skinuti na sljedećem linku ovdje. Ispunjeni obrazac potrebno je dostaviti na e-mail: Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite. ili poštom na adresu: LOLITA d.o.o., 31 000 Osijek, I. Kršnjavog 44. Ugovor se smatra otkazanim kada prodavatelj zaprimi pisani obrazac za raskid ugovora. U slučaju otkazivanja ugovora kupac snosi troškove povrata robe prodavatelju te je istu dužan izvršiti u roku od 14 dana od dana kada je obavijestio prodavatelja o raskidu ugovora sukladno Zakonu o zaštiti potrošača čl 77. Proizvodi koji se vračaju moraju biti vraćeni u cijelosti, u originalnoj i neoštećenoj ambalaži. Korištene i/ili otvarane proizvode nije moguće vratiti. Prodavatelj se obvezuje izvršiti povrat plaćenog iznosa za vraćenu robu po primitku vraćene robe. Kupac ima pravo na povrat proizvoda u slučaju: - isporuke proizvoda koji nisu naručeni - isporuke proizvoda koji ima grešku ili oštećenje koje nije nastalo prilikom dostave proizvoda. Kupac može u roku od 7 (sedam) dana od primitka proizvoda uložiti reklamaciju i zatražiti povrat i/ili zamjenu proizvoda. Reklamaciju kupac ulaže isključivo pisanim putem na e-mail adresu: Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite.; poštom ili putem fax-a na broj 031/ 358-699. Kupac je dužan po pisanom odobrenju od strane prodavatelja za navedenu reklamaciju, reklamirani proizvod vratiti u neoštećenoj originalnoj ambalaži. U slučaju povrata proizvoda, za reklamaciju koja nije nastala propustom prodavatelja, kupac snosi troškove dostave kao i eventualne manipulativne troškove koji su nastali. 7.PRIGOVOR Kupac ima pravo na prigovor u slučaju da na bilo koji način nije zadovoljan radom prodavatelja. Kupac prigovor podnosi pisanim putem pošte na adresu prodavatelja, putem fax –a na tel broj: 031/ 358-699; putem e-mail: Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite.. Radi što efikasnijeg rješavanja prigovora, u prigovoru je potrebno navesti broj narudžbe, ime i prezime, adresu, e-mail adresu i broj telefona. Prodavatelj se obvezuje u roku od 15 (petnaest) dana od datuma zaprimanja prigovora pisanim putem odgovoriti kupcu. 8.ON LINE RIJEŠAVANJE SPOROVA Europska komisija uspostavila je platformu za internetsko rješavanje sporova kako bi pomogla i kupcima i trgovcima da bez sudskog postupka pokušaju riješiti međusobne sporove. Može se upotrijebiti za sve ugovorne sporove nastale na temelju kupnje robe ili usluga putem interneta u slučajevima kad se i trgovac i potrošač nalaze u EU-u, Norveškoj, Islandu ili Lihtenštajnu. Kupac i trgovac platformi mogu pristupiti na slijedećoj poveznici ec.europa.eu/consumers/odr. Regulativom Europske unije od 15. veljače. 2016. sporove vezane uz kupnju putem web shopa diljem cijele EU biti će moguće riješiti putem ODR platforme kojoj možete pristupiti ovdje. Ukoliko naiđete na problem tijekom online kupnje unutar EU (neispravan proizvod, nemogućnost zamjene proizvoda itd.) svoj prigovor možete na brži i jednostavniji način podnijeti na gornjem linku. Platformu mogu koristiti i potrošači i trgovci, a prigovor je moguće podnijeti na bilo kojem od 23 službena jezika EU. LOLITA D.O.O. OSIJEK – više od 25 godina s Vama Uvoznik i distributer proizvoda tvrtke Muster&Dikson, Italija Lolita d.o.o. osnovana je 1992. godine u Osijeku i već 25 godina uspješno surađuje s profesionalcima iz područja ljepote. Svojim poslovnim partnerima pružamo potpunu uslugu od distribucije i prodaje proizvoda do savjetovanja našeg stručnog i educiranog tima o istim. Već 15 godina smo pouzdani suradnik u uvozu i distribuciji proizvoda renomiranog proizvođača profesionalnih kozmetičkih proizvoda tvrtke Muster-Dikson S.p.A iz Milana. Prijavite se ukoliko želite primati novosti. Besplatna dostava iznad 350kn 100% sigurnost Plaćanje pouzećem Uskoro plaćanje karticama