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Privacy & Cookies Welcome to the Noble Group Shoreditch Limited’s privacy notice. Noble Group Shoreditch respects your privacy and is committed to protecting your personal information. This privacy notice will inform you as to how we look after your personal information when you: - visit our website (regardless of where you visit it from); - use our mobile app; - or provide information to us instore and tell you about your privacy rights and how the law protects you. - Important information and who we are PURPOSE OF THIS PRIVACY NOTICE This privacy notice aims to give you information on how Noble Group Shoreditch Ltd collects and processes your personal information through your use of this website, our mobile app, or when you provide information in store, including any data you may provide through these channels when you sign up to our newsletter, or purchase a product or service or take part in a competition. This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. CONTROLLER Noble Group Shoreditch Limited Noble Group Shoreditch Limited is the controller and responsible for your personal information (collectively referred to as” Noble Vaping”,” Noble CBD”, “we”, “us” or “our” in this privacy notice). This privacy notice is issued on behalf of the Noble Group Shoreditch Limited so when we mention”Noble Vaping”,” NobleCBD”, “we”, “us” or “our” in this privacy notice, we are referring to our company Noble Group Shoreditch Limited responsible for processing your data and include their terrestrial stores and the Website. Noble Group Shoreditch Limited is the controller and responsible for this website. We have appointed a GDPR officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, please contact the GDPR officer using the details set out below. If you would like to exercise any of your legal rights, please email us and our GDPR officer will be happy to help with any questions that you may have. CONTACT DETAILS Our full details are: Legal entity: Noble Group Shoreditch Limited Contact: GDPR Officer Email address: gdpr@noblevaping.co.uk Postal address: Noble Vaping, 36 Great Eastern St, London, EC2A 3ES You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES This version was last updated on 18th June 2018. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us. You can update your information at any time by amending your personal information within Your Details section of My Account at noblevaping.com or alternatively by clicking contact us. THIRD-PARTY LINKS This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. - The data we collect about you Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal information about you which we have grouped together follows: - Identity Data includes first name, maiden name, last name, username or similar identifier, gender, marital status, title, date of birth, email address. - Contact Data includes billing address, delivery address, email address and telephone number. - Financial Data which does NOT include bank account details or card details - Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. - Technical Data includes Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, cookie ID’s, web log information, device identifiers and other technology on the devices you use to access this website. - Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. - Usage Data includes information about how you use our website, products and services, your browsing activity including intended purchases and aborted baskets, completion of surveys, wish-lists, connection information and statistics on your visits to site and page views, the links you click and other actions you take on our services, within our advertising or e-mail content and participation in promotional activity. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this privacy notice. We do not collect any Special Categories of Personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. IF YOU FAIL TO PROVIDE PERSONAL INFORMATION Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time. What we do with your information Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used: (1) to process your order, to process any application for finance or subscriptions etc, to maintain guarantee records and to provide pre and after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide pre or after-sales service). (2) to carry out security checks (this may involve passing your details to our Identity Verification partner, who will check details we give them against public and private databases - this helps to protect you and us from fraudulent transactions) We would also like to inform you of various promotions, goods and services that may be of interest to you. You may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, including new technology. If you wish to receive these communications, please tick the ‘Yes’ box when entering your personal details. You may unsubscribe later, if you wish. How can I see a copy of the information you hold about me? The Data Protection Act (DPA) gives you the right to see personal information we hold about you. If you want copies of this information, please send us a written request with the following: Your full name and address Your account number A cheque for £10 (admin charge) made payable to Noble Group Shoreditch Details of any specific information you require One proof of identity - we can accept a photocopy of either your passport or your driver's licence One proof of identity of address - we can accept a photocopy of a recent credit or debit card statement, a utility bill showing the same name and address as on your account. Do not send original documentation as we cannot guarantee the safe receipt or return of these. Please send your written request, cheque and proof of identity and address to: Noble Vaping 36 Great Eastern St Shoreditch London EC2A 3ES We recommend you send your request by Recorded Delivery, but this is not compulsory. Please note that we do not take online payments. What happens next? Once we receive your request, along with your cheque and proof of identity, we'll get back to you within 30 days. How is your personal data collected? We capture, process and retain personal information from you and any devices you may use when you navigate to a noblevaping.com web or mobile view, by transacting, by registering an account and otherwise interacting with us. We may also collect personal information from you if you physically enter into one of our stores or attend an event. We may capture customer information, purchase data and browsing behaviour if you are part of a rewards programme with us. This is so we can optimise and personalise your experience with noblevaping.com. Some more examples of the different methods by which we collect information from and about you include through: - Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal information you provide when you - register or purchase our products or services through the site or mobile app; - return a product to store; - apply to join afuture rewards programme; - create an account on our website; - subscribe to our services or publications; - request marketing to be sent to you; - contact our customer service team; - enter a competition, promotion, survey or complete a questionnaire; or - give us some feedback. - Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal information by using cookies, server logs and other similar technologies. These machine learning algorithms generate content which they apply to personalising your experience and select more specifically the items you have an interest in as well as supporting general service optimisation including bid/ markdown automation. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policyfor further details. We may allow you to share information with social media sites or use social media sites to create your account or to connect your account with the respective social media site. Those social media sites may give us automatic access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you and information about the advertisements you have been shown or may have clicked on). Where this information is received by us, we will use this information to further personalise your experience with noblevaping.com. - Third parties or publicly available sources. We may receive personal information about you from various third parties as set out below: Technical Data from the following parties: (a) analytics providers such as Google Analytics and Google DoubleClick based outside the EU; (b) advertising networks based inside the EU and Google Display Network based outside the EU; (c) Social Network providers such as Facebook based outside the EU; Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal based outside the EU; Identity and Contact Data from data brokers or aggregators such as Experian based inside the EU; Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU. How we use your personal data We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: - Where we need to perform the contract, we are about to enter into or have entered into with you. - Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. - Where we need to comply with a legal or regulatory obligation. Please see point 5 below (Purposes for which we will use your personal information) to find out more about the types of lawful basis that we will rely on to process your personal information. Generally, we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by accessing your account “My Account”, or by e-mailing or contacting our Customer Services team on info@noblevaping.com When you purchase vape products we check and verify your age. In performing such checks, your information may be disclosed to credit reference agencies such as Experian who keep a record of that information, but these are not credit checks and your credit rating will not be affected. We may contact you by e-mail, phone, text, or SMS in relation to managing your account or the performance of our contract with you including: - delivery fulfilment, where we need further information from you; - to give you updates in relation to your account, order or delivery; - if you haven’t used your account in a while, to give you the opportunity to keep your account active, at this time we will we will remind you of the great benefits you may be missing out on. If we fail to hear back from you following three e-mail reminders we will take steps to de-activate your account. - Purposes for which we will use your information We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. In general terms, we use the personal information we collect to help Noble Vaping better understand you and to enable us to personalise your experience with Noble Vaping, including offers, promotions and services to meet your needs. We use your information to: - personalise our services, offers and promotions to you and provide you with a personalised experience on our sites; - operate your online account; - process your online orders and in-store purchases; - offer you site content that includes items that you might like and to keep track of your basket; - contact you about your account and tell you about important changes to Holland & Barrett; - provide, develop and improve our products and services; - provide you customer service; - manage promotions, competitions, customer surveys and questionnaires; and - check and verify your identity, and prevent, mitigate or detect and investigate crime, fraudulent or illegal activities; - process purchases, payments, customer support and order fulfilment. Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. If you need details about the specific legal ground, we are relying on to process your personal information where more than one ground has been set out in the table below you can request this information by e-mailing your request for this information to gdpr@noblevaping.co.uk MARKETING We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising. You can view and make certain decisions about your personal information use at any time at your account, or by e-mailing or contacting our Customer Services team. All of these options are available by clicking Contact Us. In summary: - amend your options within the "Your Details" section of “My Account” on the Website; - click on the "unsubscribe" link on the bottom of any of our e-mails to opt of email communications; - amend your options within the Noble Vaping Mobile App; - call us on 02034870612; or - write to us at Noble Vaping 36 Great Eastern Street, London, EC2A 3ES PROMOTIONAL OFFERS FROM US We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). MARKETING COMMUNICATIONS FROM US In general, you will receive marketing communications from us by email, postal mail, SMS, phone or social media if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. Noble Vaping is committed to transitioning over time the basis of its e-mail marketing communications to customer consent. To achieve this, we will be gradually transitioning our lawful basis for processing to consent and will do this in a number of ways and over a period of time depending on how you engage with us, and whether you are new to Noble Vaping or an existing customer or user of Noble Vaping products or services. If you have any questions about how we are lawfully processing your information you can request this information by e-mailing your request for this information to gdpr@noblevaping.co.uk THIRD-PARTY MARKETING We will get your express opt-in consent before we share your personal information with any company outside the Noble Group Shoreditch of companies for marketing purposes. THIRD-PARTY COOKIES USED FOR RETARGETING We have relationships with carefully selected third parties who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in. This type of advertising is designed to provide you with a selection of products based on what you’re viewing on noblevaping.com, which are presented to you by our business partners when you visit other selected websites. The adverts may highlight products you’ve viewed, alternative styles and colours, as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies. Disabling these advertisements We would like to continue to display content that's relevant to you, however, you can choose to opt out of this type of advertising permanently by deleting our cookies. Please note that if you delete your cookies, we will no longer know that you have opted out, and the banners from our other providers from time to time will reappear when you visit other selected websites. You can request more details of our third-party service providers from gdpr@noblevaping.co.uk You can use your web browser to: - delete all cookies; - block all cookies; - allow all cookies; - block third-party cookies; - clear all cookies when you close the browser; - open a 'private browsing' / 'incognito' session, which allows you to browse the internet without storing local data; and - install add-ons and plug-ins to extend browser functionality. To find information about controlling cookies see our Cookies Policy. OPTING OUT You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes at My Account to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or you can make changes by contacting us at any time. THE RIGHT TO OBJECT TO PROFILING Where we process personal information relating to your interaction (transactions, site visits, app usage) with noblevaping.com to enable us to personalise your experience with noblevaping.com. This processing activity constitutes profiling under the GDPR and we process your personal information in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing. You have the right to object to how your personal information is processed including your right to object to profiling as outlined in this privacy policy. More information on this right to object and how to exercise your rights can be found in section Your Legal Rights below. We do see profiling as a beneficial service allowing you to have easier and quicker access to products, services and offers tailored more specifically to your interests, but we respect that not everyone feels the same way and we will be sad to see you go. COOKIES You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy. CHANGE OF PURPOSE We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. - Data Security We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so. - Data Retention HOW LONG WILL YOU USE MY PERSONAL INFORMATION FOR? We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In addition, this includes that we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. After it is no longer necessary for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold, the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see Request erasure in section Your Legal Rightsbelow for further information. In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. - Your legal rights Under certain circumstances, you have rights under data protection laws in relation to your personal information. Please see below to find out more about these rights; If you wish to exercise any of the rights set out above, please send the completed forms to us to the e-mail or postal address with your proof of identity. NO FEE USUALLY REQUIRED You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a fee £10 if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. WHAT WE MAY NEED FROM YOU We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. TIME LIMIT TO RESPOND We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated. You have the right to: Request access to your personal information (commonly known as a “data subject access request”. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. If you want to receive a copy of any information we process about you, please email us at gdpr@noblevaping.co.uk Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. You can update your information at any time at your ‘My Account’ or by contacting customer services. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. You can request erasure of your information at any time by sending your request to gdpr@noblevaping.co.uk Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. You can update your marketing preferences at any time at your ‘My Account’ and/or object to other processing by contacting customer services. Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. You can request restriction of processing by contacting customer services oninfo@noblevaping.com Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. You can request the transfer of your personal information by contacting customer services on info@noblevaping.com Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. You can withdraw your consent at any time by contacting customer services on info@noblevaping.com
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O pravilima privatnosti Ova pravila o privatnosti ("pravila") objašnjavaju kako Zdravstvena ustanova Ljekarna Salus, (voditelj obrade) prikuplja, koristi i upravlja vašim osobnim podacima. Ljekarna Salus je posvećena zaštiti i poštivanju vaše privatnosti. Pročitajte ova pravila pažljivo kako biste razumjeli zašto i kako prikupljamo vaše osobne podatke i kako će se oni koristiti. U pogledu osobnih podataka koje prikupljamo, Ljekarna Salus je "voditelj obrade", odnosno onaj koji određuje potrebe i sredstva kojima se osobni podaci obrađuju. Ako nas želite kontaktirati u vezi ovih pravila ili u vezi Vaših osobnih podataka, molimo vas da koristite sljedeće kontakt podatke: Naziv tvrtke: ZU Ljekarna Salus Adresa: Miroslava Krleže 48, 42000 Varaždin E-pošte : info@ljekarna-salus.hr Kako i kada prikupljamo vaše osobne podatke? Vaše osobne podatke prikupljamo kada je to potrebno za ostvarivanje vaših potrošačkih potreba ili za potrebe našeg poslovanja (npr. kada kupite ili naručite proizvode i/ili usluge od nas, kada se registrirate na našoj web stranici, kada kontaktirate službu za kupce, kada se pretplatite na naš newsletter, kada ispunite našu anketu ili pružite povratne informacije o našoj robi i uslugama itd.). Osobne podatke uglavnom prikupljamo izravno od vas, kada naručite određene proizvode ili usluge ili ispunite određeni obrazac ili kada podatke prikupljamo promatranjem. Više informacija o situacijama i okolnostima za prikupljanje vaših osobnih podataka možete pronaći ispod, u odjeljku Za što ćemo koristiti vaše osobne podatke. Sjetite se da su to informacije o potencijalnim načinima korištenja osobnih podataka, s kojima se možete susresti kada posjetite naše trgovine i web stranice, ostvarite kupnju kod nas ili koristite naše usluge. U svakom od navedenih slučajeva, dobit ćete i jasne dodatne informacije o svrsi obrade podataka, a u nekim slučajevima osim toga trebat ćemo i vaše izričito dopuštenje za obradu. Mi ne koristimo vaše osobne podatke u marketinške svrhe osim ako nam ne kažete da se s time slažete. Ako želite da vam pošaljemo detalje o našim proizvodima, uslugama, ponudama i promocijama, molimo da se pretplatite na newsletter. Koje podatke prikupljamo direktno od vas? Tipične kategorije podataka koje prikupljamo od korisnika su sljedeće: ime, adresa, datum rođenja, spol, preferirani jezik, adresa za plaćanje, adresa za dostavu, financijske informacije uključujući informacije o kreditnim, debitnim karticama ili druge informacije o plaćanju koje pružite pri ispunjavanju obrazaca na web stranicama, ili kada komunicirate s nama putem telefona ili e-pošte, vašu povijest kupnje proizvoda i usluga te dodatne informacije koje odlučite dobrovoljno podijeliti s nama. Kada podatke prikupljamo putem promatranja, to radimo u skladu sa zakonskim odredbama ili u opravdanim slučajevima kako bi osigurali osobnu sigurnost vas i suradnika, zaštitili vašu imovinu te kako bi povećali sigurnost vaših i naših IT sustava ili mobilnih telefona. Kakva prava na privatnost imate? Imajte na umu da u bilo kojem trenutku imate pravo od zatražiti sljedeće: Kako biste ostvarili bilo koje od gore navedenih prava molimo koristite kontakt podatke iz odjeljka o privatnosti. Ako niste zadovoljni kako smo prikupili ili upotrijebili vaše osobne podatke, možete podnijeti formalnu pritužbu Agenciji za zaštitu osobnih podataka. Gdje se čuvaju vaši osobni podaci? Osobne podatke koje prikupimo o vama čuvamo u sigurnom okruženju. Vaši osobni podaci su zaštićeni od neovlaštenog pristupa, otkrivanja, uporabe, izmjena ili uništenja od strane bilo koje organizacije ili pojedinca. Neki podaci još uvijek se pohranjuju u papirnatom obliku, ali imamo tendenciju digitalizirati sve osobne podatke koje obrađujemo. Obrađeni podaci pohranjuju se u prostorijama voditelja obrade i IT sustavima, ali ponekad podatke pohranjujemo na servere naših pouzdanih davatelja usluga (trusted service provider). Da li Ljekarma Salus razmjenjuje podatke s trećim osobama? Zaštita privatnosti je važna, stoga nikada nećemo dijeliti vaše osobne podatke s trećom osobama osim u svrhe opisane u ovim pravilima. Kao što znate, radimo zajedno s drugim kompanijama. To znači da ponekad dijelimo vaše osobne podatke s našim pouzdanim partnerima, koristeći sigurne IT sustave. Kada tako postupamo podaci se prenose na servere koji se nalaze u EU ili u zemlji osigurava adekvatnu razinu zaštite u skladu s EU zakonodavstvom. Uz navedeno, vaše osobne informacije možemo dati našim pouzdanim partnerima koji održavaju naš IT sustav ili pružaju usluge u ime voditelja obrade. Na primjer, za potrebe marketinga, financija, oglašavanje, obrade plaćanja, isporuke i druge usluge u i izvan trgovine. Ti davatelji usluga su ipak dužni, prema relevantnim ugovorima, koristiti podatke koji su im povjereni samo u skladu s našim smjernicama i isključivo u svrhu koju smo strogo odredili. Također, obvezujemo ih da adekvatno zaštitite vaše podatke i da ih smatraju poslovnom tajnom. U nekim slučajevima, naši partneri koji pružaju usluge u ime ili za Ljekarnu Salus mogu vaše podatke obraditi izvan Europske unije. Međutim, ugovori koje sklapamo s takvim subjektima obvezuju ih da vašim podacima postupaju sa posebnim sigurnosnim mjerama u skladu s propisima na snazi u državama članicama Europske unije. Koliko dugo ćemo zadržati vaše osobne podatke? Vaše osobne podatke nećemo čuvat dulje od razdoblja za koje su podaci potrebni kako bi se ispunila svrha njihovog korištenja. Više informacija o razdobljima čuvanja određenih vrsta podataka nalazi se u odjeljku za što ćemo koristiti vaše podatke? Za što ćemo koristiti vaše podatke? Možemo koristiti vaše osobne podatke na nekoliko različitih načina, uglavnom za obavljanje naših ugovornih obveza prema vama, ali ponekad i za poboljšanje vašeg iskustva kupnje, direktni marketing ili iz sigurnosnih razloga. Obrada naloga i pružanje usluga Kada obavite kupnju putem web stranice, ovisno o slučaju, možda ćemo zatražiti da date određene osobne podatke koji su potrebni za pravilnu obradu vaše kupnje. Ova situacija će se dogoditi pogotovo ako se uz kupnju naših proizvoda odlučite za korištenje jedne od usluga, kao što je dostava. Također, kako bi obradili narudžbu i osiguravali da su osobne i financijske informacije točne, koristimo pouzdane platne sustave trećih osoba kako bi osigurali da je vaša uplata sigurna i da se vaši podaci ne koriste za prijevaru. Ako želite platiti robu i usluge na internetu, voditelj obrade će zahtijevati informacije vezane uz uplatu, uključujući i broj kreditne ili debitne kartice, datum isteka kartice, CVV broj, kao i adresu za naplatu. Kako bi osigurali da se proizvodi i usluge koje kupite kod nas dostave na ispravnu adresu, vaše osobne podatke koji su potrebni za pružanje pojedinih usluga dijelimo s pouzdanih vanjskih partnera (npr. vaše ime, adresa dostave i poruke uz isporuku koje ste naveli – poput doba dana kada želite primati dostavu). Usluga kupaca – Office Ako se obratite našem uredu kupaca (zatražite povrat proizvoda ili niste zadovoljni uslugom, itd.) , ili kroz bilo koji drugi način komunikacije koji je vama dostupan, trebaju nam vaši kontakt podaci kako bismo riješili problem s kojim nam se obraćate. Podatke koje nam ustupite koristiti će se samo za ovu namjenu. U određenim slučajevima ćemo koristiti usluge drugih proizvođača kojima povjeravamo vaše podatke samo u mjeri u kojoj će to biti potrebno za rješavanje vašeg slučaja (npr. ovlaštenih servisa za popravak itd). U ovom slučaju, oni mogu biti dobavljači IT sustava s kojima voditelj obrade surađuje i mogu biti dio tehničke podrške. Također, možete kontaktirati voditelja obrade u uredu ili putem telefona. Kada nam se obraćate ili kupujete putem telefona, voditelj obrade obrađuje vaše podatke, kao što: ime i prezime, adresa, adresa dostave, telefonski broj i e-mail adresa. Spomenute podatke dostavljate dobrovoljno. Ukoliko ih ne želite dati to može dovesti do nemogućnosti ispunjenja narudžbe ili isporuke. Ljekarnaonline.hr web stranica Vaši podaci mogu biti prikupljeni i prilikom posjeta web stranici voditelja obrade. Podaci će se obrađivati samo u točno određene svrhe, o čemu ćemo Vas obavijestiti u trenutku kada posjetite web stranicu voditelja obrade (npr. za provođenje online prodaje, za spremanje shopping liste koju ste stvorili, itd.). U slučaju da ne želite da se Vaši podaci, svi ili određeni, prikupljaju u ovu svrhu možete ograničiti njihovo korištenje ili u potpunosti onemogućiti korištenje istih. Kolačići Za održavanje web stranice i osiguravanje njene funkcionalnosti voditelj obrade koristi tehnologiju općenito poznatu kao "kolačiće". Kolačić je mala tekstna datoteka koja se pohranjuje na računalo ili mobilni uređaj pri posjetu određenom web-mjestu. S pomoću kolačića web-mjesto pamti vaše radnje i željene postavke (poput prijave, jezika, veličine fonta i drugih željenih postavki koje se odnose na prikaz) tijekom duljeg razdoblja, pa ih nije potrebno ponovno unositi pri svakom povratku na web-mjesto odnosno pri pregledavanju njegovih različitih stranica. Kolačići mogu biti privremeni ili trajni, na primjer, JavaScript ili Flash tehnologije. Zahvaljujući kolačićima na našim stranicama možete pretraživati bez poteškoća i pokazivat će vam se rezultati koji su relevantni za vas. Koristimo sljedeće kolačiće: 1) privremene korisničke kolačiće unosa (session-id) ili trajne kolačiće ograničene na nekoliko sati u nekim slučajevima, 2) kolačiće za provjeru autentičnosti, koji se koriste za autentifikacijske usluge, tijekom trajanja pregleda , 3) korisničke sigurnosne kolačiće koji se koriste za otkrivanje zloupotreba autentičnosti, ograničenog trajanja, 4) kolačiće multimedijskih sadržaja, kao što su kolačići za flash player, za trajanja pregleda, 5) kolačiće omogućavanja učitavanja, tijekom trajanja pregleda, 6) trajne kolačiće za prilagodbu korisničkog sučelja za vrijeme trajanja pregleda (ili malo duže), 7) kolačiće trećih strana za dijeljenje dodataka društvenih mreža za prijavljene članove društvene mreže, 8) kolačiće dodataka društvenih mreža namijenjene praćenju, 9) promidžbene kolačići trećih strana te 10) analitičke kolačiće . Kolačićima pohranjenima na računalu možete pristupiti kada posjetite našu web stranicu ili otvorite e-mail koji ćemo vam poslati. Ako želite izbrisati kolačiće koji su već na vašem računalu, molimo pogledajte vaš preglednik pod upute te kliknite na izborniku "Pomoć". Obrađujemo kolačiće samo uz vaš pristanak. Možete prihvatiti, prihvatiti djelomično ili odbiti korištenje kolačića, samo provjerite postavke u vašem pregledniku. Međutim, napominjemo kako neke od značajki naše web stranice možda neće funkcionirati bez kolačića. Tražeći suglasnost predstavit ćemo svrhu u koju ćemo obrađivati ovu vrstu informacija te ćemo vas obavijestiti o vašim pravima. Možete pronaći više informacija o kolačićima u Pravilima o korištenju kolačića (cookies). Druge web stranice Ljekarnaonline.hr stranica može sadržavati linkove za web-lokacije trećih strana. Ova pravila primjenjuju se samo na ovu web stranicu pa prilikom povezivanja s drugim web stranicama, upućujemo vas da pročitate njihova pravila privatnosti. Marketing Ljerana Salus želio bi vam poslati informacije o našim proizvodima i uslugama za koje bi mogli biti zainteresirani. Međutim, marketinški materijal dopušteno nam je slati samo ako se vi odluče za to te nam date privolu. Imajte na umu da čak i ako ste pristali primati naše marketinške poruke, možete u bilo kojem trenutku odustati od primanja marketinških poruka. Ako više ne želite da vas kontaktiramo u marketinške svrhe, molimo vas izaberite tu opciju na kraju naše marketinške poruke (e-mail/newsletter) ili nam pošaljite mail na info@ljekarna-salus.hr . Stupanja na snagu te promjene pravila o privatnosti Ovo pravila stupaju na snagu 25. svibnja 2018., a objavit će se na web stranici.