http___m.zooplus.hr_content_privacy_3.xml
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minicart not available Dear zooplus Customer, We value your trust, which is why protecting your data, privacy rights and your right to know how your information is being collected, processed and used is of the greatest importance to us. Our data protection practices are in accordance with the German Federal Data Protection Act (Bundesdatenschutzgesetz/ ‘BDSG’) as well as the German Telemedia Act (Telemediengesetz/ ‘TMG’). In order to process your order as best as possible, the data required for the transaction is stored and passed on to the delivery company. If you lose your information, please contact our customer services team (www.zooplus.co.uk/contact) and we will send you a copy of your order. The personal data you submit to zooplus will not be passed on to any unauthorised third party outside the company. It is important to us that we provide you with a customer-friendly order and delivery service, both before and during the delivery process. Depending on the Delivery Service Provider (DSP) you have selected, this may include the opportunity to select delivery time, date and location/ destination prior to parcel dispatch and during transit. In order for the DSP to provide a time frame for delivery of your parcel, we need to pass on personal details such as your address, email address and, where available, contact phone number to the delivery company. Depending on the DSP you have selected, you will receive an email or a text message with further details of your delivery and the possibility to change delivery options where possible. As a customer you can actively give us your permission to send you personalised special offers and advertisements by zooplus.co.uk. These will be sent to your postal or email address. This communication is a compulsory part of the contractual relationship with zooplus AG and cannot be avoided. More information can be found in our Terms and Conditions under section 4: Dispatch and delivery. In addition, we also commission countries outside of the European Economic Area (EEA) to assist us with business processing and customer care. The transferred services include, for example, the listing of new products, the creation and translation of product descriptions in the shop, general shop maintenance, translation work, auditing and/or warehouse control. These service providers have access to personal customer data only to the extent they need in order to fulfil their tasks. We ensure that the transmission of customer data to these companies is carried out in accordance with the Data Protection Act. The "Standard Treaty II" of the European Union is applied. These are standard contract clauses for the transfer of personal data from the European Community to third countries, which are set by the European Commission in order to ensure an adequate level of data protection. From time to time, we may also send your product information or advertising via post or email to the address given at the time of purchasing. You may opt out of the processing and use of your personal data for advertising purposes at any time by contacting our Customer Services team using our contact form, which can be found at the following web address: www.zooplus.co.uk/contact Camera and photographs: the zooplus app requires access to your device’s camera. No data will be collected or stored by us. Access only allows you to read a barcode. Access to your media files will also be required if you would like to upload any images to the app from your mobile. In order to transfer personal data, zooplus.co.uk uses the Secure Sockets Layer (SSL) security protocol with 128-bit encryption. This technology offers the best possible security and is also used by all major high street banks to protect online banking data. All payment methods offered by us are fully protected by these safety standards. You will be able to identify that the website is using encrypted data transmission by the closed padlock symbol visible in the bottom status bar of your browser. In detail, our security guarantee is as follows: Our software, which uses Secure Socket Layer (SSL) as standard, encrypts your personal data such as your name, address, bank account number and credit card number whenever you make an order. SSL is supported by most browsers and ensures that your data reaches our server in a form of code that is unreadable for unauthorised persons. To date, no damage has been incurred to a customer of zooplus.de due to the illegal use of their credit card or bank information. If a case of misuse occurs during a purchase on our website, most credit card issuers are liable for all amounts in excess of an initial EUR 50.00. Should your bank require you to pay the initial amount, then we will take over this amount on your behalf. A condition of this is that you inform your bank or credit card company immediately that you suspect your bank or credit card details are being used fraudulently. Here you will find a list of the web analysis services that we use: Google Analytics This website uses Google Analytics, a web analytics service provided by Google, Inc („Google“). Google Analytics uses cookies – files which are stored on your computer and which allow an analysis of your use of the website. The information generated by these cookies is generally transferred to a Google server in the USA and stored there. This site uses IP anonymisation, meaning that your IP address is abridged within the European Union and any contracted states in the European Economic Area before it is sent to the USA. Only in exceptional cases with the full IP address be transferred to the Google server then abbreviated there. Google uses this information on behalf of the website owner to analyse your use of the website, compiling reports on website activity and to provide other services related to website usage and internet usage for the website operator. The IP address provided by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being saved by setting your browser software accordingly. However, this may result in your not being able to fully utilise all the functions of the zooplus website. If you wish, you can also prevent Google from collecting and processing the data (including your IP address) by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en Adobe Analytics and Omniture We use Adobe Analytics (Omniture), a web analytics service provided by Adobe Systems Software Ireland Ltd. („Adobe“). Adobe Analytics collects anonymous data that helps us to understand and analyse website visitors’ usage behaviour. Adobe Analytics uses cookies and counter pixels that are retrieved and stored by your computer. The resulting information is transferred to Adobe servers and stored there. It is only passed on as cumulative data that display general trends in web usage rather than your own personal activity or information. As Adobe Analytics does not store any of your personal information, it is impossible to associate, merge or link this anonymous information to individual users. If you wish to opt out of the Adobe Analytics records, click here: http://www.adobe.com/de/privacy/opt-out.html This website uses Google Remarketing, a service provided by Google to integrate advertisements into websites. For this purpose, information about your browsing behaviour is collected anonymously when you visit our website and stored on your computer with the help of cookies. This information helps third-party advertisers such as Google to display appropriate ads on web pages. You may opt out of Google’s use of cookies by clicking on the following link: http://www.google.com/privacy_ads.html For more information about Google technologies, visit their Privacy Policy at http://www.google.de/privacy_cookies.html You can view, edit and remove your personal data at any time in the “my zooplus” section of the website by logging in using your email address and password. If you have forgotten your password, you can simply click on the “Forgotten your password?” link on the log-in page, then enter your registered email address into the form and we will send you a replacement password. If a third party is trying to gain access to your data, this process is safe, as the new password will be sent only to your personal email address. Your personal data will only be kept as long as necessary for the provision of our services. Sometimes longer-term data storage may be necessary for legal reasons. You are entitled to demand free written disclosure of any personal information zooplus AG has stored about you. Upon notification of any necessary corrections, blockages or deletions, we will make these changes immediately on the basis of the information given, if legally permitted. You may revoke your consent for the use of your personal data at any time with future effect. For questions regarding data protection and the exercise of your rights, please write to us via our contact form (www.zooplus.co.uk/contact). zooplus AG takes its statutory obligations into account and has appointed an operational data protection officer. All our employees have been obliged in writing to comply with the relevant regulations and guidelines on data protection and data security, as well as to protect data secrecy. In addition, the employees of zooplus AG are regularly trained in these areas. Munich, 16 March 2017
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minicart not available Dragi korisnici zooplus-a, dragi posjetitelji naše stranice, mi znamo kako cijeniti Vaše povjerenje! Zbog toga nam je zaštita Vaših podataka, Vaših osobnih prava kao i održavanje Vašeg prava na samoopredjeljenje davanja informacija u anketama, obradi i korištenju Vaših osobnih podataka, vrlo važna. Naša praksa zaštite podataka stoji u skladu sa zakonom o zaštiti potrošača. Kako bismo najbolje obradili Vašu narudžbu kod nas su svi potrebni podaci za odvijanje posla pohranjeni i predani poduzeću za obavljanje dostave. Ako izgubite Vaše dokumente, molimo obratite se našoj službi za korisnike. Rado ćemo Vam poslati kopiju Vaše narudžbe. Proslijeđenje Vaših osobnih podataka neovlaštenoj trećoj strani osim zooplus poduzeća je temeljno isključeno. Za očuvanje naših ovlaštenih interesa radi provjere kreditne sposobnosti na osnovi matematičko-statističkih procesa slijedi eventualno proslijeđivanje Vašeg imena i adrese na InfoScore Consumer Data GmbH, Rheinstr. 99, 76532 Baden-Baden. Za to ćemo moguće zadužiti poduzeće izvan Europskog gospodarskog prostora, koje nam pomaže u odvijanju posla i zaštiti kupaca. U prenesene servisne poslove spadaju npr. popisi novih proizvoda, nastajanje i prijevod opisa proizvoda u trgovini, općenito održavanje trgovine, poslovi prevođenja, ispitivanje računa i/ili kontrola skladišta. Ovi uslužni djelatnici imaju utoliko pristup osobnim podacima kupaca, ako ih trebaju za ispunjenje svojih zadataka. Osiguravamo Vas da je prijenos podataka o kupcima ovim poduzećima u skladu s hrvatskim zakonom o zaštiti podataka. Uz to se koristi "standardni ugovor II" Europske Unije. Ovdje se radi o klauzuli standardnog ugovora za prijenos osobnih podataka iz Europske zajednice u treće zemlje, koje su navedene u Europskoj komisiji za primjereno očuvanje razine zaštite podataka. Eventualno Vam šaljemo s vremena na vrijeme poštanski informacije o proizvodima i reklame na Vašu adresu navedenu pri naručivanju. Korištenje Vaših osobnih podataka za reklamiranje možete odbiti u svakom trenutku tako da stupite u kontakt s našom službom za korisnike. Pritom koristite naš kontaktni obrazac. Pri prijenosu podataka koristimo tzv. SSL-sigurnosni sustav (Secure Socket Layer) povezan s 128-Bit-kodiranjem. Ova tehnika pruža najvišu sigurnost i zbog toga se koristi i u bankama za zaštitu podataka pri online-bankingu. Sve ponuđene vrste plaćanja su zaštićene ovim sigurnosnim standardom. Da se Vaši podaci kodirano prenose, možete prepoznati po zaključanom prikazu simbola ključa ili brave na donjoj statusnoj traci Vašeg pretraživača. Pojedinačno naša sigurnosna garancija izgleda ovako: Ova web stranica koristi Google Analytics, uslugu web analize Google Inc. Google Analytics koristi tzv. „cookies“, tekstovne podatke, koji su pohranjeni na Vašem računalu i koji omogućuju analizu korištenja web stranice preko Vas. Informacije upotpunjene cookijem o korištenju ove stranice (uklj. Vašu IP adresu, pri čemu za Vašu anonimnost pomoću „_anonymizeIp()“ zadnjih 8 znakova nije prikazano Google Analytics) se prenose na Google server u SAD-u i tamo pohranjuju. Google će koristiti ove informacije za ocjenu Vašeg korištenja stranice, sastavljanje izvještaja o aktivnostima web stranice za pokretača web stranice i za pribavljanje daljnjih usluga s korištenjem web stranice i interneta. Google će proslijediti ove informacije trećoj strani dok god je to zakonski dopušteno ili dok god treća strana koristi ove podatke po nalogu Googla. Google ni u kojem slučaju neće dovesti Vašu IP adresu u vezu s ostalim Google podacima. Vi možete onemogućiti instalaciju cookieja odgovarajućim postavljanjem Vašeg internet pretraživača; u tom slučaju Vas upozoravamo o mogućnosti da nećete moći koristiti sve funkcije ove web stranice u potpunosti. Korištenjem ove stranice se izjašnjavate suglasnima obradi Vaših podataka preko Googla u prethodno opisanom načinu i za prethodno navedenu namjenu. Ako želite da se Vaše informacije pri posjeti web stranice ne prenose Googlu možete ovdje skinuti deaktivirajući add-on za internet pretraživače. Vaše osobne podatke možete svakovremeno pregledati, obraditi i obrisati pod "moj zooplus" - s korištenjem Vaše e-mail adrese i Vaše lozinke. Ukoliko zaboravite Vašu lozinku pružamo Vam posebnu uslugu: u dijelu "moj zooplus" na log-in stranici možete pronaći "Zaboravili se svoju lozinku?", koja vodi do pomoći za lozinku. Jednostavno unesite poznatu e-mail adresu i pošaljite obrazac. Poslat ćemo Vam zamjensku lozinku na Vašu e-mail adresu. Ovaj postupak za Vas je bez rizika, iako treća strana pokuša dobiti pristup Vašim podacima. Zato: jer se nova lozinka šalje na e-mail adresu na koju Vi imate pristup. Vi imate pravo na besplatnu pismenu informaciju o tome koje podatke je zooplus spremio o Vama. Nakon podjele informacija potrebnih obavijesti, blokiranja i brisanja - dok god u skladu sa zakonom - mi ćemo ih podijeliti. Za pitanja o temi zaštite podataka molimo obratite se našoj službi za korisnike zooplus radi u skladu sa zakonom i određenim odredbama zaštite podataka. Svi naši zaposlenici su pismeno obvezani pridržavati se dotičnih propisa i smjernica o zaštiti podataka i njihovoj sigurnosti kao i na zaštitu tajnih podataka. Osim toga zooplus zaposlenici se redovito školuju o ovim područjima. München, studeni 2011. zooplus AG