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Privacy Privacy Policy - An overview of data protection General information The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit our website. The term “personal data” shall bear the meaning ascribed to “personal information” under POPIA and, for purposes of this policy, comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy. The purpose of this section is to inform data subjects about how we processes their personal data by, inter alia, collecting or collating, receiving, recording, storing, updating, distributing, erasing or destroying, disclosing and/or generally using the data subject’s personal data. TNP, in its capacity as responsible party and/or operator (as these terms are defined in POPIA), shall strive to observe, and comply with its obligations under POPIA as well as accepted information protection principles, practices and guidelines when it processes personal data from or in respect of a data subject. Please note that this policy does not apply to the information practices of third party companies who we may engage with in relation to our business operations (including, without limitation, their websites, platforms and/or applications) which we do not own or control; or individuals that TNP does not manage or employ. These third party sites may have their own privacy policies and terms and conditions and we encourage you to read them before using them. Data recording on our website Who is the responsible party for the recording of personal data on this website (i.e. the “controller” / “responsible party”)? The personal data on this website is processed by the operator of the website, whose contact information is available under section “Information Required by Law” on this website. How do we collect and record your personal data? We generally collect personal data directly from data subjects, unless an exception is applicable (such as, for example, where the data subject has made the personal data public or the personal data is contained in or derived from a public record). We collect your personal data as a result of your sharing of your personal data with us. This may, for instance be information you enter into our contact form. Our IT systems automatically record other data when you visit our website. This data comprises primarily technical information (e.g. web browser, operating system or time the site was accessed). This information is recorded automatically when you access our website. We will always collect personal data in a fair, lawful and reasonable manner to ensure that it protects the data subject’s privacy and will process the personal data based on legitimate grounds in a manner that does not adversely affect the data subject in question. Note: You are not obliged to provide your personal data to us. Where we obtain personal data from third parties, we will strive to ensure that we obtain the consent of the data subject to do so or will only process the personal data without the data subject’s consent where we have another basis to do so. Lawful processing of personal data Where TNP is the Responsible Party, it will only process a data subject’s personal data where – - consent of the Data Subject (or a competent person where the data subject is a child (as that terms is defined under POPIA of any other applicable legislation)) is obtained; - processing is necessary to carry out the actions for conclusion of a contract to which a data subject is party; - processing complies with an obligation imposed by law on TNP; - processing protects a legitimate interest of the data subject; and/or - processing is necessary for pursuing the legitimate interests of TNP or of a third party to whom the information is supplied. TNP will only process personal data where one of the legal bases referred to above are present. Where TNP is relying on a data subject’s consent as the legal basis for processing personal data, the data subject may withdraw his/her/its consent or may object to TNP’s processing of the personal data at any time. However, this will not affect the lawfulness of any processing carried out prior to the withdrawal of consent or any processing justified by any other legal ground provided under POPIA. If the consent is withdrawn or if there is otherwise a justified objection against the use or the Processing of such personal data, TNP will ensure that the personal data is no longer processed. Storage and processing of personal data by us and third party service providers TNP may store your personal information in electronic format using TNP’s own secure on-site servers or other internally hosted technology. Your personal data may also be stored by third parties, via cloud services or other technology, with whom TNP has contracted with, to support TNP’s business operations. TNP’s third party service providers, including data storage and processing providers, may from time to time also have access to a data subject’s personal data in connection with purposes for which the personal data was initially collected to be processed. TNP will ensure that such third party service providers will process the personal data in accordance with the provisions of the policy set out in this policy and all other relevant internal policies and procedures and POPIA. Your personal data may be Processed in South Africa or another country where TNP, its affiliates and their third party service providers maintain servers and facilities and TNP will take steps, including by way of contracts, to ensure that it continues to be protected, regardless of its location, in a manner consistent with the standards of protection required under applicable law. What are the purposes we use your data for? We will only process a data subject’s personal data for a specific, lawful and clear purpose (or for specific, lawful and clear purposes) and will ensure that we make the data subject aware of such purpose(s) as far as possible. We will ensure that there is a legal basis for the processing of any personal data. Further, we will ensure that processing will relate only to the purpose for and of which the data subject has been made aware (and where relevant, consented to) and will not process any personal data for any other purpose(s). We may use personal data for one or more of the following non-exhaustive purposes: (i) generally to make the our website and/or services available to you; (ii) a portion of the personal data is generated and processed in order to guarantee the error free provision of the website; (iii) to respond to any correspondence that the data subject may send to us including via out website(s); (iv) other personal data may be used to analyse your use patterns of our website; (v) for such other purposes to which the data subject may consent from time to time; and (vi) for such other purposes as authorised in terms of applicable law . Personal data for direct marketing purposes To the extent that we act in our capacity as a direct marketer, we strive to observe, and comply with its obligations under POPIA when implementing principles and practices in relation to direct marketing. For purposes of this policy, (i) “direct marketing” means to approach a person, by electronic communication, for the purpose of promoting or offering to supply, in the ordinary course of business, any goods or services to the data subject; (ii) “direct marketer” means a supplier who employs Direct Marketing as an advertising mechanism. TNP may use personal data to contact any data subject and/or market TNP’s services directly to the data subject(s) if the data subject is one of TNP’s existing clients, the data subject has requested to receive marketing material from TNP or TNP has the data subject’s consent to market its services directly to the data subject. TNP will ensure that a reasonable opportunity is given to the data subject to object to the use of their personal data for TNP’s marketing purposes when collecting the personal data and on the occasion of each communication to the data subject for purposes of direct marketing. TNP will not use your personal data to send you marketing materials if you have requested not to receive them. If you request that we stop processing your personal data for marketing purposes, TNP shall do so. We encourage that such requests to opt-out of marketing be made via forms and/or links provided for that purpose in the marketing materials sent to you. Special personal information (as that term is defined in POPIA) and personal data of children Special personal information is sensitive personal data of a data subject and TNP acknowledges that it will generally not process special personal data unless the exceptions under POPIA apply (e.g. processing is carried out in accordance with the data subject’s consent). TNP acknowledges that it may not process any personal data concerning a child and will only do so where it has obtained the consent of the parent or guardian of that child or where it is permitted to do so in accordance with applicable laws. Retention of personal data We may keep records of the personal data we have collected, correspondence, or comments in an electronic format. In terms of POPIA, TNP may not retain personal data for a period longer than is necessary to achieve the purpose for which it was collected or processed and is required to delete, destroy (in such a way that it cannot be reconstructed) or de-identify the information as soon as is reasonably practicable once the purpose has been achieved. This prohibition will not apply in the following circumstances – - where the retention of the record is required or authorised by law; - TNP requires the record to fulfil its lawful functions or activities; - retention of the record is required by a contract between the parties thereto; - the data subject (or competent person, where the data subject is a child) has consented to such longer retention; or - the record is retained for historical, research or statistical purposes provided safeguards are put in place to prevent use for any other purpose. Accordingly, TNP will, subject to the exceptions noted herein, retain personal data for as long as necessary to fulfil the purposes for which that personal data was collected and/or as permitted or required by applicable law. Where we retain personal data for longer periods for statistical, historical or research purposes, TNP will ensure that appropriate safeguards have been put in place to ensure that all recorded personal data will continue to be processed in accordance with this policy and the applicable laws. Safe-keeping of personal data TNP shall preserve the security of personal data and, in particular, prevent its alteration, loss and damage, or access by non-authorised third parties. TNP will ensure the security and integrity of personal data in its possession or under its control with appropriate, reasonable technical and organisational measures to prevent loss, unlawful access and unauthorised destruction of personal data. A Data Breach refers to any incident in terms of which reasonable grounds exist to believe that the personal data of a data subject has been accessed or acquired by any unauthorised person. TNP will address any data breach in accordance with the terms of POPIA. TNP will notify the Regulator (that term is defined under POPIA) and the affected data subject (unless the applicable law requires that we delay notification to the data subject) in writing in the event of a data breach (or a reasonable belief of a data breach) in respect of that data subject’s personal data. TNP will provide such notification as soon as reasonably possible after it has become aware of any data breach in respect of such data subject’s personal data. Provision of personal data to third party service providers TNP may disclose personal data to third parties and will enter into written agreements with such third parties to ensure that they process any personal data in accordance with the provisions of this policy, and POPIA. TNP will disclose personal data with the consent of the data subject or if TNP is permitted to do so without such consent in accordance with the applicable laws. Further, TNP may also send personal data to a foreign jurisdiction outside of the Republic of South Africa, including for processing and storage by third parties. The data subject should also take note that the processing of personal data in a foreign jurisdiction may be subject to the laws of the country in which the personal data is held, and may be subject to disclosure to the governments, courts of law, enforcement or regulatory agencies of such other country, pursuant to the laws of such country. What rights do you have as far as your personal data is concerned? POPIA, read with the relevant provisions of the Promotion of Access to Information Act, No. 2 of 2000 (“PAIA“), confers on natural persons and where applicable, juristic persons whose personal data is processed, certain rights. TNP’s PAIA manual can be requested anytime at hr.admin@tnp.eu. These rights are set out below. You have the right to receive information about the source, recipients and purposes of your personal data as processed by us (including for archiving purposes) at any time without having to pay a fee for such disclosures. You also have the right to demand that your personal data is rectified, blocked or eradicated. Please do not hesitate to contact us at any time under the address disclosed in section “Information Required by Law” on this website if you have questions about this or any other data protection related issues. You also have the right to log a complaint with the Regulator or competent supervising agency under any other applicable legislation. Moreover, under certain circumstances, you have the right to demand the restriction of the processing of your personal data. For details, please consult the Data Protection Declaration under section “Right to Restriction of Data Processing.” Please also note that a data subject that has previously consented to the processing of his/her/its personal data has the right to withdraw his/her/its consent and may do so upon providing TNP with notice to such effect at the address set out in Section 1 (Legal Notices) hereto. Furthermore, a data subject may object, on reasonable grounds, to the processing of relating to him/her/it. We will respond to each written request of a data subject not later than 30 (thirty) days after receipt of such requests. Under certain circumstances, TNP may, however, extend the original period of 30 days once for a further period of not more than 30 (thirty) days. A data subject has the right to make a complaint to TNP in respect of this time limit by contacting TNP using the contact details provided in this policy. The prescribed fees to be paid for copies of the data subject’s personal data are listed in the PAIA Manual. Analysis tools and tools provided by third parties There is a possibility that your browsing patterns will be statistically analysed when your visit our website. Such analyses are performed primarily with cookies and with what we refer to as analysis programmes. As a rule, the analyses of your browsing patterns are conducted anonymously; i.e. the browsing patterns cannot be traced back to you. You have the option to object to such analyses or you can prevent their performance by not using certain tools. For detailed information about the tools and about your options to object, please consult our Data Protection Declaration below. - General information and mandatory information Data protection The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration. Whenever you use this website, a variety of personal data will be collected. This Data Protection Declaration explains which personal data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected. We herewith advise you and you acknowledge that the transmission of personal data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third party access. Information about the responsible party (referred to as the “controller” in the GDPR) The joint data processing controller on this website are: True North Partners LLP TNP Deutschland GmbH True North Partners South Africa (Pty) Ltd 20-22 Wenlock Road Mainzer Landstraße 50 106 Johan Ave, London N1 7GU 60325 Frankfurt am Main Dennehof, Sandton, 2196 Johannesburg E-mail: info@tnp.eu The responsible party / controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.). Revocation of your consent to the processing of your personal data A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any personal data collection or processing that occurred prior to your revocation. Furthermore, under POPIA, should any other basis for processing of your personal data apply, we will continue processing your personal data under that basis. Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR and Section 5 (1) (d) of POPIA) In the event that personal data are processed on the basis of Article 6 (1) (e) or (f) GDPR or Section 11(1)(e) – (f), you have the right to at any time object to the processing of your personal data based on grounds arising from your unique situation. This also applies to any profiling based on these provisions. To determine the legal basis, on which any processing of data is based, please consult this Data Protection Declaration. If you log an objection, we will no longer process your affected personal data, unless we are in a position to present compelling protection worthy grounds for the processing of your data, that outweigh your interests, rights and freedoms or if the purpose of the processing is the claiming, exercising or defence of legal entitlements (objection pursuant to Article 21 (1) of the GDPR and Section and Section 5 (1) (d) of POPIA). If your personal data is being processed in order to engage in direct advertising, you have the right to at any time object to the processing of your affected personal data for the purposes of such advertising. This also applies to profiling to the extent that it is affiliated with such direct advertising. If you object, your personal data will subsequently no longer be used for direct advertising purposes (objection pursuant to Article (21) (2) GDPR and Section 5 (1) (e) of POPIA). Right to log a complaint with the Regulator or competent supervisory agency under the GDPR. In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency , in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses. Right to data portability You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible. SSL and/or TLS encryption For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption programme. You can recognise an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line. If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties. Information about, blockage, rectification and eradication of personal data Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your personal data rectified, blocked or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in section “Information Required by Law.” Right to demand processing restrictions You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section “Information Required by Law.” The right to demand restriction of processing applies in the following cases: In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data. If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data. If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication. If you have raised an objection pursuant to Article 21 (1) GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data. If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU. Rejection of unsolicited e-mails We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in section “Information Required by Law” to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages. - Recording of data on our website Cookies In some instances, our website and its pages use so-called cookies, which are small text files sent by a web server to store on a web browser. Cookies do not cause any damage to your computer and do not contain viruses. The purpose of cookies is to make our website function properly, more user friendly, effective and more secure. Cookies are small text files that are placed on your computer and stored by your browser. Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your leave our site. Other cookies will remain archived on your device until you delete them. These cookies enable us to recognise your browser the next time you visit our website. You can adjust the settings of your browser to make sure that you are notified every time cookies are placed and to enable you to accept cookies only in specific cases or to exclude the acceptance of cookies for specific situations or in general and to activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, you acknowledge that the functions of this website may be limited. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the website. If you accept a “cookie” or fail to deny the use of “cookies”, you agree that we may use your personal data collected using “cookies” (subject to the provisions of this policy). Cookies that are required for the performance of the electronic communications transaction or to provide certain functions you want to use (e.g. the shopping cart function), are stored on the basis of Section 11(1)(f) of POPIA or Article 6 (1) (f)of the GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error free and optimised provision of the operator’s services. If other cookies (e.g. cookies for the analysis of your browsing patterns) should be stored, they are addressed separately in this Data Protection Declaration. Server log files The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises: The type and version of browser used The used operating system Referrer URL The hostname of the accessing computer The time of the server inquiry The IP address This data is not merged with other data sources. This data is recorded on the basis of Section 11(1)(f) of POPIA or Article 6 (1) (f)of the GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded. Request by e-mail, telephone or fax If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent or other applicable legal basis. The processing of these data is based on Section 11(1)(b) of POPIA or Art. 6 (1) (f)of the GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on your consent (Section 11(1)(a) of POPIA or Article 6 (1) (a) of the GDPR) and/or on our legitimate interests (Section 11(1)(f) of POPIA or Article 6 (1) (f) of the GDPR), since we have a legitimate interest in the effective processing of requests addressed to us. The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions – in particular, statutory retention periods – remain unaffected. - Analysis tools and advertising Google Analytics This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses so-called cookies. The information generated by cookies on your use of this website is usually transferred to a Google server in the United States, where it is stored. You hereby consent to us transferring the information generated by cookies on your use of this website to a Google server in the United States. The storage of Google Analytics cookies and the utilisation of this analysis tool are based on Article 6 (1) (f) of the GDPR. The operator of this website has a legitimate interest in the analysis of user patterns to optimise both, the services offered online and the operator’s advertising activities. IP anonymization On this website, we have activated the IP anonymisation function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. You hereby consent to us transferring your full IP address to a Google server in the United States. On behalf of the operator of this website, Google shall use this information to analyse your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession. Browser plug-in You do have the option to prevent the archiving of cookies by making pertinent changes to the settings of your browser software. However, we have to point out that in this case you may not be able to use all of the functions of this website to their fullest extent. Moreover, you have the option prevent the recording of the data generated by the cookie and affiliated with your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en. Objection to the recording of data You have the option to prevent the recording of your personal data by Google Analytics by clicking on the following link. This will result in the placement of an opt out cookie, which prevents the recording of your data during future visits to this website: Google Analytics deactivation. For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en. Contract data processing We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection agencies to the fullest when using Google Analytics. Demographic parameters provided by Google Analytics This website uses the function “demographic parameters” provided by Google Analytics. It makes it possible to generate reports providing information on the age, gender and interests of website visitors. The sources of this information are interest-related advertising by Google as well as visitor data obtained from third party providers. This data cannot be allocated to a specific individual. You have the option to deactivate this function at any time by making pertinent settings changes for advertising in your Google account or you can generally prohibit the recording of your data by Google Analytics as explained in section “Objection to the recording of data.” Archiving period Data on the user or incident level stored by Google linked to cookies, user IDs or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) will be anonymised or deleted after 14 months. For details please click the following link: https://support.google.com/analytics/answer/7667196?hl=de - Plug-ins and Tools Google Web Fonts (local embedding) This website uses so-called Web Fonts provided by Google to ensure the uniform use of fonts on this site. These Google fonts are locally installed so that a connection to Google’s servers will not be established in conjunction with this application. Google Maps Via an API, this website uses the mapping service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. To enable the use of the Google Maps features, your IP address must be stored. As a rule, this information is transferred to one of Google’s servers in the United States, where it is archived. The operator of this website has no control over the data transfer. You hereby consent to us transferring your IP address to a Google server in the United States. We use Google Maps to present our online content in an appealing manner and to make the locations disclosed on our website easy to find. This constitutes a legitimate interest as defined in Article 6 (1) (f) of the GDPR. For more information on the handling of user your personal data, please review Google’s Data Privacy Declaration under: https://policies.google.com/privacy?hl=en. - Custom Services Job Applications We offer website visitors the opportunity to submit job applications to us (e.g. via e-mail, via postal services on by submitting the online job application form). Below, we will brief you on the scope, purpose and use of the personal data collected from you in conjunction with the application process. We assure you that the collection, processing and use of your personal data will occur in compliance with POPIA and any other applicable statutory provisions and that your personal data will always be treated as strictly confidential. We will always ensure that we have a legal basis to collect your personal data for job application purposes. Scope and purpose of the collection of data If you submit a job application to us, we will process any affiliated personal data (e.g. contact and communications data, application documents, notes taken during job interviews, etc.), if they are required to make a decision concerning the establishment or an employment relationship. The general legal grounds for the aforementioned are Section 11(1)(b) of POPIA or § 26 New GDPR according to German Law (Negotiation of an Employment Relationship), Article 6 (1) (b) of the GDPR (General Contract Negotiations) and – provided you have given us your consent, in terms of Section 11(1)(a) or Article (6) (1) (a) of the GDPR to process your personal data for purposes of processing your job application prior to the conclusion of an employment contract with you. You may revoke any consent given at any time – however, please note that if you do so, we may not be able to process your job application any further. Within our company, your personal data will only be shared with individuals who are involved in the processing of your job application. However, please note that these may include third parties, which may be involved in the process for employment related background checks and assessments including psychometric tests. If your job application should result in your recruitment, the personal data you have submitted will be archived on the grounds of § 26 New GDPR and Article 6 (1) (b) of the GDPR or Section 11(1)(b) of POPIA for the purpose of implementing the employment relationship in our data processing system and processed in terms of Section 11(1)(c) of POPIA or Article 6(1)(c) of the GDPR. Data Archiving Period If we should not be able to offer you a position, if you refuse a job offer, retract your application, revoke your consent to the processing of your data or ask us to delete your personal data, we will store your transferred personal data, including any physically submitted application documents for a maximum of 2 years after the conclusion of the application process (retention period) to enable us to track the details of the application process in the event of disparities (per Section 11(1)(f) of POPIA or Article 6 (1) (f) of the GDPR. YOU HAVE THE OPTION TO OBJECT TO THIS STORAGE/RETENTION OF YOUR DATA IF YOU HAVE LEGITIMATE INTERESTS TO DO SO THAT OUTWEIGH OUR INTERESTS. Once the retention period has expired, the data will be deleted, unless we are subject to any other statutory retention obligations or if any other legal grounds exist to continue to store the data. If it should be foreseeable that the retention of your data will be necessary after the retention period has expired (e.g. due to imminent or pending litigation), the data shall not be deleted until the data have become irrelevant. This shall be without prejudice to any other statutory retention periods.
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PRAVNA NAPOMENA Korištenjem www.lsadriatic.com. www.dubrovnik-excursion.com i www.lsadriatic.hr, Internet stranica ili ugovaranjem putovanja i/ili drugih usluga koje pruža LsAdriatic d.o.o. putnička agencija za Vas ili nekog drugog, prihvaćate Opće Uvjete koji se nalaze na linku http://www.lsadriatic.com/about-us/4, te izjavljujete da ste upoznati sa relevantnim odredbama vezanim uz korištenje osobnih podataka u svrhu ugovaranja i realizacije putovanja. Ukoliko niste suglasni s navedenim uvjetima lijepo molimo da nam ne šaljete bilo kakve Vaše osobne podatke ili ugovarate putovanje za sebe ili nekog drugog prije nego razjasnite sve eventualne dvojbe koje biste mogli imati, te nas slobodno zatražite dodatne informacije koje ćemo Vam rado dati putem emaila na info@lsadriatic.com ili +385 20 420392 ZAŠTITA OSOBNIH PODATAKA LsAdriatic d.o.o. putnička agencija, Rudimira Rotera 14, 20000 Dubrovnik kao Voditelj obrade Vaših osobnih podataka svjesna je važnosti navedenog i stoga pridaje izuzetnu pažnju zaštiti osobnih podataka svojih klijenata, u skladu s najboljom poslovnom praksom i važećim hrvatskim i europskim propisima, uključujući i Uredbu GDPR tj. Opću uredbu o zaštiti podataka (Uredba (EU) 2016/679 Europskog parlamenta i Vijeća od 27. travnja 2016.) U nastavku donosimo sve potrebne informacije o načinu obrade i zaštite osobnih podataka i pravima koje klijenti u vezi obrade osobnih podataka imaju. PRIVOLA Iako LsAdriatic d.o.o.. ima zakonski legitimni interes za obradu Vaših podataka i proslijeđivanje trećim stranama kad je to nužno u cilju izvršenja ugovora i pružanja usluga u okviru ugovorenog turističkog paket aranžmana, posebno skrećemo pažnju da će se smatrati da je klijent koji je LsAdriatic d.o.o. dao svoj osobni podatak time izričito iskazao svoju privolu na obradu tih podataka. Napominjemo da ukoliko ugovarate putovanje za druge osobe morate imati njihovu dozvolu za korištenje njihovih osobnih podataka u tu svrhu, odnosno privolu ostalih putnika za koje ugovarate putovanje i čije nam osobne podatke dostavljate. Svakako je bitno da sve putnike za koje ugovarate putovanje informirate o sadržaju ovog dokumenta prije nego nam pošaljete njihove osobne podatke. Ukoliko se ne slažete s bilo kojim navodom ispod, nemojte nam dostavljati nikakve osobne podatke, te Vas pozivamo da nas prije kontaktirate putem emaila info@lsadriatic.com, telefonski na +385 20 420392, te zatražite dodatne informacije koje ćemo Vam rado dati. VRSTE OSOBNIH PODATAKA KOJE PRIKUPLJAMO Prikupljamo samo one podatke koji su nužni za izvršenje svrhe prikupljanja podataka i u skladu s važećim zakonskim propisima. Podaci koje prikupljamo su: ime i prezime, datum rođenja (kako bismo bili u mogućnosti poslati ponudu i izvršiti usluge obuhvaćene Vašim Ugovorom o najmu apartmana, izletu, transferu, putovanju i turističkim paket aranžmanom), broj telefona i email adresu (kako bismo Vas u slučaju potrebe mogli kontaktirati prije, tijekom ili nakon putovanja s različitim informacijama ili pitanjima), OIB i adresu (u svrhu ugovaranja opcionalnog putnog osiguranja), a dodatno i po potrebi možemo tražiti informacije o spolu ukoliko nam nije razumljivo iz imena, državljanstvu (u svrhu davanja relevantnih informacija o potrebnim putnim dokumentima ili putnom osiguranju), Također, ukoliko pošaljete upit ili review putem formulara na Internet stranici sustav će automatski evidentirati i Vašu IP adresu. U određenim nestandardnim situacijama može se stvoriti potreba za obradom posebno zaštićenih kategorija osobnih podataka koji otkrivaju, vjerska ili filozofska uvjerenja, članstvo u sindikatu i podataka koji se odnose na zdravlje klijenta u svrhu pokretanja procedure aktivacije police putnog osiguranja. Navedeni podaci tražit će se isključivo u svrhu izvršenja ugovornih ili poslovnih obveza ili izvršenja ostalih usluga traženih od strane klijenta, odnosno obavljanja radnji koje prethode sklapanju ugovora ili izvršenju obveza tj. usluga. Smatrat će se da je klijent koji je LsAdriatic d.o.o. podatak iz posebne kategorije osobnih podataka time izričito iskazao svoju privolu na obradu takvih podataka. PODRUČJE PRIMJENE Navedeno u ovom dokumentu se primjenjuje na sve osobne podatke klijenata koje LsAdriatic d.o.o. i obrađuje, kao i na sve osobne podatake koje obrađuju LsAdriatic d.o.o. partneri (Hoteli, lokalni agenti, turističke agencije, autobusni prijevoznici, vodiči i pratitelji putovanja, avio kompanije, brodske kompanije i ostali pravni ili fizički subjekti angažirani od strane LsAdriatic d.o.o. za izvršenje usluga predviđenih turističkim paket aranžmanom, programom putovanja ili dodatnih usluga na zahtjev klijenta). Klijentom se smatra osoba koja je od LsAdriatic d.o.o.. zatražila uslugu, ponudu za uslugu, odgovor na upit ili informativni izračun cijene, kao i svaka ona osoba za koju je druga osoba (Ugovaratelj putovanja) ugovorila putovanje ili neku uslugu. Osobni podatak je svaki podatak koji se odnosi na pojedinca čiji je identitet utvrđen ili se može utvrditi (Članak 4. Opće uredbe o zaštiti podataka). Obrada podataka znači svaki postupak ili skup postupaka koji se obavljaju na osobnim podacima ili na skupovima osobnih podataka (Članak 4. Opće uredbe o zaštiti podataka). RELEVANTNA NAČELA OBRADE OSOBNIH PODATAKA Obrada u skladu sa svrhom prikupljanja podataka: Prikupljene podatke obrađujemo samo u skladu sa svrhom za koje su ti podaci prikupljeni. Ograničenje količine podataka: Prikupljamo i obrađujemo samo one podatke koji su nužni za postizanje svrhe obrade. Zakonita, poštena i transparentna obrada: Podatke obrađujemo u skladu s važećim zakonima koji se odnose na obradu osobnih podataka i u skladu s najboljom poslovnom praksom zaštite podataka. Točnost podataka: Izuzetnu pažnju pridajemo točnosti podataka. Klijent u svakom trenutku ima pravo uvida u podatke i ispravka svojih podataka. Ograničavanje vremena obrade i čuvanja podataka: Podatke obrađujemo i čuvamo samo onoliko dugo koliko je potrebno za ispunjenje svrhe za koju su podaci prikupljeni ili koliko nalažu primjenjivi propisi uz posebnu napomenu da će se određeni podaci poput imena i prezimena, kao i kontakt podaci, te ostali podaci koje ste nam samovoljno ustupili čuvati na maksimalni rok od 5 godina s ciljem udovoljavanja zakonskim regulativama. Sigurnost osobnih podataka: LsAdriatic d.o.o. putnička agencija se obvezuje poštovati privatnost svih svojih klijenata, a svi se podaci o klijentima se strogo čuvaju na lozinkom zaštićenim serverima i/ili računalima, pristup im imaju isključivo zaposlenici LsAdriatic d.o.o. i knjigovodstveni servis, koji su potpisali izjavu o zaštiti osobnih podataka klijenata, koja ih također obvezuje da će sve podatke klijenata koristiti isključivo u svrhu izvršavanja nužnih radnji za izvršenje usluga koje je klijent ugovorio na vlastiti zahtjev. Sve informacije koje korisnik pošalje ili su automatski zabilježene koriste se u skladu s ovom izjavom odnosno Zakonom o zaštiti osobnih podataka i Zakonom o elektroničkim komunikacijama. PRAVA KLIJENATA U skladu s Općom uredbom o zaštiti podataka, klijent ima sljedeća prava: Pravo na pristup podacima Klijent ima pravo dobiti potvrdu obrađujemo li njegove osobne podatke, te ako obrađujemo, ima pravo dobiti sljedeće informacije: informaciju o svrsi obrade, o kategoriji osobnih podataka koje obrađujemo, o primateljima ili kategorijama primatelja podataka koje obrađujemo, o predviđenom razdoblju u kojem će podaci biti pohranjeni ili kriterijima za utvrđivanje tog razdoblja, o pravu da zatraži ispravak, brisanje i ograničenje obrade podataka, o pravu na podnošenje tužbe nadzornom tijelu, informacije o sustavu za automatizirano odlučivanje, poput izrade profila, te o zaštitnim mjerama ako se podaci prenose u treću zemlju. Pravo na ispravak i brisanje Klijent ima pravo zatražiti i ishoditi ispravak netočnih podataka. Klijent ima pravo zatražiti i ishoditi brisanje podataka, osim ako su podaci nužni za svrhu za koju su prikupljeni ili ih je potrebno čuvati prema važećim zakonskim propisima. Global Travel d.o.o. ima obvezu potvrditi klijentu tj. obavijestiti klijenta o promjeni ili brisanju podataka napravljenih na zahtjev klijenta. Pravo na ograničenje obrade Klijent ima pravo ishoditi ograničenje obrade podataka, pod uvjetima definiranima u Općoj uredbi o zaštiti podataka. LsAdriatic d.o.o. ima obvezu obavijestiti klijenta o ograničenju obrade napravljenom na zahtjev klijenta. Pravo na prenosivost podataka Klijent ima pravo zaprimiti podatke koje nam je dostavio u strukturiranom, uobičajenom i strojno čitljivom formatu, te ih prenijeti drugom Voditelju obrade bez ograničenja. Pravo na prigovor Klijent ima u svakom trenutku pravo na prigovor na obradu osobnih podataka. Klijent ima u svakom trenutku pravo na prigovor na izravni marketing, u kom slučaju podatke nećemo koristiti u tu svrhu. Automatizirano donošenje odluka uključujući izradu profila Klijent ima pravo da se na njega ne odnose odluke temeljene na automatiziranoj obradi, uključujući izradu profila. Za realizaciju bilo kojeg od Vaših prava slobodno nam se obratite na mail. info@lsadriatic.com NAČIN PRIKUPLJANJA OSOBNIH PODATAKA Podatke o svojim klijentima prikupljamo na sljedeće načine: Prikupljanje podataka u osobnim putem u poslovnici, telefonski ili putem emaila. Prilikom rezervacije, izrade ponude, pružanja ostalih usluga na zahtjev klijenta ili provedbe pripremnih radnji vezanih uz tražene usluge ili turistički paket aranžman tražimo od klijenta osobne podatke potrebne za izvršenje predmetnog. Klijent svoje podatke može ostaviti osobno, ili u ime drugog klijenta to može napraviti druga osoba (Ugovaratelj putovanja), ali isključivo uz privolu klijenta ili odobrenje klijenta da se za njega može ugovoriti putovanje. Prikupljanje podataka putem Interneta Na našim Internet stranicama prilikom slanja upita ili zahtjeva za rezervacijom prikupljamo podatke potrebne za izradu rezervacije ili ponude. Klijent nam podatke dostavlja putem maila a review svoga obrasca na Internet stranicama. Privola klijenta Privola klijenta znači svako dobrovoljno, posebno, informirano i nedvosmisleno izražavanje želja ispitanika kojim on izjavom ili jasnom potvrdnom radnjom daje pristanak za obradu osobnih podataka koji se na njega odnose (Članak 4. Opće uredbe o zaštiti podataka). Bez privole klijenta ili legitimnog interesa nikad nećemo upotrebljavati osobne podatke klijenta ni u kakve svrhe za koje je prema važećim propisima nužna privola. SVRHA PRIKUPLJANJA OSOBNIH PODATAKA Osobne podatke prikupljamo u sljedeće svrhe: Radi izvršenja ugovora ili pripreme za izvršenje ugovora: kako bismo mogli izvršiti uslugu prema klijentu ili kako bismo mogli napraviti ponudu za uslugu klijentu, te radi kasnijeg obavještavanja korisnika o uslugama ili relevantnim informacijama vezanim uz prošlo ili buduće ugovoreno putovanje. Za interne potrebe: Podatke klijenta čuvamo maksimalno do roka od pet godina kako bismo na zahtjev regulatornih vlasti mogli dokazati poslovanje u skladu sa zakonskom regulativom, zaštitili legitimne interese klijenta ili naše legitimne interese, a u skladu s važećim zakonskim propisima. LsAdriatic d.o.o. se obvezuje pritom čuvati isključivo podatke nužne za navedeno. To na primjer može uključivati čuvanje podataka klijenta kako bismo na najbolji način mogli odgovoriti na eventualne prigovore klijenata, upotrebu podataka klijenata radi sprječavanja, otkrivanja i procesuiranja zloupotreba na štetu klijenata ili LsAdriatic d.o.o., osiguravanja sigurnosti zaposlenika, klijenata, proizvoda i usluga LsAdriatic d.o.o., kreiranja usluga i ponuda koje odgovaraju potrebama i željama klijenata, istraživanja i analize tržišta, optimizacije prodajnih kanala, itd. Pravna osnova za obradu podataka u ove svrhe jest legitiman interes LsAdriatic d.o.o., osim kad su od tog interesa jači interes ili temeljna prava i slobode koje zahtijevaju zaštitu podataka klijenta i/ili pravna osnova zaštite ključnih interesa klijenta ili druge fizičke osobe. Iznimka su također svi slučajevi kada je pravna osnova privola. U svrhu ispunjenja zakonskih obveza: Na temelju pisanog zahtjeva utemeljenog na važećim propisima, LsAdriatic d.o.o. je nadležnim državnim tijelima obvezan dostaviti ili omogućiti pristup određenim osobnim podacima klijenata. Pravna osnova za obradu podataka u ove svrhe jest ispunjavanje zakonskih obveza LsAdriatic d.o.o.. PROSLJEĐIVANJE PODATAKA TREĆIM STRANAMA Podatke klijenata prosljeđujemo trećim stranama samo u sljedećim slučajevima: U svrhu izvršenja ugovora ili priprema za izvršenje ugovora s klijentom. Podatke prosljeđujemo trećoj strani kad je to potrebno da bismo klijentu pružili ugovorenu uslugu ili tražene informacije. To na primjer uključuje slanje podataka klijenta hotelu, osiguravajućoj kući, turističkoj agenciji u destinaciji zaduženoj za ugovaranje smještaja (lokalnom agentu), vlasniku smjestaja, prijevozniku, pratitelju putovanja i/ili turističkom vodiču, kada je to potrebno da bi se izvršila usluga ili napravila ponuda za uslugu. Kada je korisnik dao privolu. Podatke prosljeđujemo trećoj strani ako je to potrebno za svrhu za koju je korisnik dao privolu. Kada za obavljanje pojedinih poslova angažiramo podizvođače. Ako za obavljanje pojedinih poslova angažiramo podizvođače kao izvršitelje obrade, u tom slučaju prosljeđujemo osobne podatke podizvođaču. Pritom koristimo podizvođače isključivo s prostora EU i ti podizvođači rade isključivo po nalogu LsAdriatic d.o.o. i po ugovoru sklopljenom s LsAdriatic d.o.o., što osigurava mjere zaštite podatka kao da podatke obrađuje LsAdriatic d.o.o.. ZAŠTITA OSOBNIH PODATAKA U svrhu zaštite osobnih podataka svojih klijenata koristimo najbolje poslovne prakse u području turizma i informacijsko-komunikacijskih tehnologija. Kontinuirano prilagođavamo naše interne procese kako bismo postigli optimalnu razinu zaštite osobnih podataka. Pritom koristimo različite organizacijske mjere i tehnička sredstva zaštite podataka korisnika od neovlaštenog uvida, promjene, gubitka, krađe ili druge zloupotrebe podataka. INTERNETSKA STRANICA Naše internet stranice koriste cookie datoteke kako bi unaprijedili Vaše korisničko iskustvo i optimizirali ga u skladu s Vašim potrebama. Podaci u cookie datotekama i ostali podaci koji se pristupom na stranicu automatski bilježe, a nisu osobni podaci (npr. bounce rate, tip pretraživača, podaci o posjećenosti, vrijeme trajanja posjeta i sl.) LsAdriatic d.o.o. ima pravo koristiti isključivo radi ocjene posjećenosti stranice, te u svrhu unaprijeđenja funkcionalnosti ili sadržaja svojih web stranica. Cookie je tekstualna datoteka koju server snima na vaš tvrdi disk, a koje se ne mogu koristiti da bi naštetili vašem računalu i da bi se pokretali neželjeni programi. Pristupanjem stranici www.lsadriatic.com, www.dubrovnik-excursion.com, www.lsadriatic.hr pristajete na uporabu cookie datoteka u navedene svrhe. Pristupanjem stranici www.lsadriatic.com, www.dubrovnik-excursion.com, www.lsadriatic.hr, Vaša IP adresa može biti evidentirana u svrhu analitike i kasnije analize posjećenosti naših internet stranica. Naše internet stranice mogu sadržavati web linkove, odnosno smjernice na druge Internet stranice koje nisu dio naše stranice, te ne preuzimamo nikakvu odgovornost za sadržaje tuđih stranica. KONTAKT Klijent može ostvariti svoja prava iz Opće uredbe o zaštiti podataka podnošenjem zahtjeva na email adresu info@lsadriatic.com. U skladu sa zakonskim odredbama imate pravo na informaciju o Vašim osobnim podacima koji su pohranjeni u našim bazama podataka, te na ispravak, dopunu ili brisanje osobnih podataka. Ispravak, dopunu i brisanje osobnih podataka vršimo na pismeni zahtjev upućen na email adresu info@lsadriatic.com Ako klijent sumnja na povredu svojih osobnih podataka, može poslati prijavu na email adresu info@lsadriatic.com, u kojem slučaju će LsAdriatic d.o.o. po žurnom postupuku reagirati kako bi otklonio sve eventualne nepravilnosti ili dao dodatne informacije. Klijent također može prijavu podnijeti Agenciji za zaštitu osobnih podataka. Dubrovnik, svibanj 2018.g.