http___luka-zadar.hr_hr_o-nama_certifikati_1.xml
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Luka established and documented quality management system that maintains and improves in accordance with requirements of international standard ISO 9001: 2008. Quality in the Port of Zadar inc. means to meet the client in every work that we have entrusted us. Policy of Luka Zadar inc. is to achieve customer satisfaction through careful management of work processes by giving full attention to specific terms and conditions as well as control costs with special emphasis on safety and environmental protection. Our goal each year is to increase traffic until we reach maximum capacity of the port and supporting infrastructure, keeping to a minimum or complete elimination of complaints from customers and increase their satisfaction. Luka Zadar inc. will determine satisfaction of customers and use such knowledge for continuous improvement of its services. Management of the Company Nikola Dragičević dipl.oec. Gaženička 28 23000 Zadar, Croatia
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Luka je uspostavila i dokumentirala sustav upravljanja kvalitetom koji održava i unapređuje u skladu sa zahtjevima međunarodne norme ISO 9001:2008. Kvaliteta u Luci Zadar d.d. znači zadovoljiti komitenta u svakom poslu koji nam je povjerio. Politika Luke Zadar d.d. je postizanje zadovoljstva komitenta pažljivim upravljanjem radnim procesima poklanjajući punu pozornost ugovorenim uvjetima i rokovima te kontroli troškova s posebnim naglaskom na sigurnost i zaštitu okoliša. Cilj nam je svake godine povećavati promet dok ne dostignemo maksimalne kapacitete luke i prateće infrastrukture, držanje na minimumu odnosno potpuna eliminacija pritužbi komitenata i povećanje njihovog zadovoljstva. Luka Zadar d.d. će utvrđivati zadovoljstvo komitenata i takva saznanja koristiti za trajno poboljšavanje svojih usluga. Uprava Društva Nikola Dragičević dipl.oec. Gaženička 28 Zadar, Hrvatska