http___mihael-putovanja.hr_kontakt__3.xml
2.1 3.1 4.1 6.1 7.1 9.1 10.1 11.1 12.1 13.1 14.1 15.1 16.1 18.1 19.1 20.1 21.1 22.1 23.1 23.2 23.3 23.4 23.5 23.6 23.7 25.1 26.1 28.1 29.1 29.2 30.1 31.1 32.1 33.1 35.1 36.1 36.2 38.1 39.1 40.1 41.1 42.1 43.1 44.1 45.1 46.1 47.1 48.1 49.1 50.1 51.1 52.1 53.1 54.1 55.1 56.1 57.1 58.1 59.1 60.1 61.1 62.1 63.1 65.1 66.1 67.1 68.1 70.1 71.1 72.1 73.1 75.1 76.1 78.1 79.1 80.1 81.1 84.1 85.1 86.1 86.2
Who is responsible for processing the personal data? The entity that is responsible for processing the personal data is ANTIQUE Lda, which can be contacted through the following modes: ANTIQUE LDA Address: Rua de São Tomé e Príncipe n. 23B – 2765-282 Estoril, Portugal Email: shop@antique1959.com Which information do we collect? We collect the following personal data: - Name – to identify you as our customer and /or user of our website; - Email address – to carry out all communications regarding your orders, as well as to send promotional and informative emails about our products and services; - Address – for shipping your orders or accounting documentation; - Mobile Number – for the purpose of delivering parcels (in the eventuality that the contact by e-mail is not possible for any reason) as well as to occasionally send text messages (SMS) about our products, services, marketing or promotional campaigns; - VAT Number – for billing purposes and only if the user shall intend to give; - Order history – so you can check in your Customer area, as well as for statistical treatment of sales. What do we do with the information we collect? We need this information to understand your needs and provide you with a better service and in particular for the following purposes: - The processing of your data is necessary for the execution and fulfillment of the contract of purchase or sale of services to be celebrated between you and Antique Lda or to carry out pre-contractual procedures at your request; - Processing of orders, namely shipping, billing, exchange and returns, having as legal basis the execution of a contract of purchase and sale; - We may periodically send promotional emails and/or text messages (SMS) about our products, special offers and/or other information that we think may be of your interest, using the email address and your mobile number that you provided to us, based on your consent to do so. - ANTIQUE Lda can define profiles based on information related to your purchases. Whenever you make a purchase we register the products purchased, amounts paid, date and time, as well as the place from where you are purchasing. This information is analyzed to identify your consumer profile. This analysis allows ANTIQUE Lda to send you information that is personalized and appropriate to your profile. We use statistical information related to the profiles of our customers to improve our offer and plan our communications. This treatment is based on your consent. We may use the information to personalize the website according to your interests, based on your consent. How long will the data be kept? We keep your personal data for 2 consecutive years, after which you will be contacted to express your desire to preserve or delete your data from our database, without prejudice to the limitation periods and expiration of the exercise of rights of the ANTIQUE Lda, in accordance with the law, as well as of the preservation of personal data resulting from legal obligations. Do you share the collected data with third parties? We share your data with partner companies for specific purposes. We seek to ensure that these companies comply with the GDPR and this privacy policy. We can share the delivery data (name, address and telephone number) with the carriers with whom we work: - CTT – Correios de Portugal, S.A. - FEDEX Portugal We keep the submitted data in the registers of our online store, in our ERP – billing software (PHC) and in the email Marketing platform (Mailchimp). How do we know that our personal data is secure? We are constantly committed to ensure that your information is secure. In order to prevent unauthorized access or disclosure, appropriate physical, electronic and administrative procedures have been established to safeguard and protect the information we collect online, restricting access to stored data to employees specifically authorized for this purpose. What are the rights of the personal data holder’s? The holder of the personal data has the following rights: - Right of access The holder of personal data has the right to obtain confirmation that the data concerning he or she are processed or not, if applicable, to access their personal data and access the information provided by law. If you require that more than one copy of your personal data being processed, ANTIQUE Lda may subject this service to a payment of a fee for administrative costs. - Right of rectification The holder of the personal data has the right to obtain from ANTIQUE Lda, without undue delay, rectification of inaccurate or incomplete data concerning him. - Right to delete data (“right to be forgotten”) The owner of the personal data has the right to ask ANTIQUE Lda to delete his data, without undue delay, and ANTIQUE Lda has the obligation to erase the personal data when one of the following reasons is confirmed: (a) personal data are no longer necessary for the purpose for which they were collected or processed; (b) the data subject has withdrawn his consent for the processing of data (where treatment is based on consent) and there is no other basis for such treatment; - c) The proprietor opposes the treatment and there are no prevailing legitimate interests justifying the treatment. - Right to limit treatment The data subject has the right to limit treatment if one of the following applies in particular: - a) To contest the accuracy of personal data, during a period that allows ANTIQUE Lda., to verify its accuracy; (b) the processing of data is lawful and the data subject is opposed to the deletion of his personal data and to request, on the other hand, the limitation of its use; - c) ANTIQUE Lda., no longer needs personal data for treatment purposes, but such data are required by the holder for the purposes of declaration, exercise or defense of a right in a judicial process; (d) if the holder is against to the treatment, until it is established that the legitimate grounds of the controller prevail over those of the data subject. - Right of portability of data If the processing depends on the consent of the data subject and such consent has been provided by automated means, the data subject has the right to receive personal data concerning he or she and which he has provided to ANTIQUE Lda in a structured format , in use and automatic reading. - Right of opposition In cases where the processing of data is carried out for the purpose of the legitimate interests pursued by ANTIQUE Lda or the processing of data is done for the purposes of direct marketing or profiling, the data holder may also, at any time, be opposed to the processing of the personal data. - Right of complaint You also have the right to complain to the competent control authority, the National Data Protection Commission, when you consider that ANTIQUE Lda has violated its rights under the RGPD terms. These rights may be exercised through the following means: ANTIQUE Lda Address: Rua de São Tomé e Príncipe n. 23B – 2765-282 Estoril, Portugal Email: shop@antique1959.com Replies to your requests may be made in writing by electronic means. Replies shall be provided without undue delay within one month of the date of receipt of the request or within 2 months of the information being given to the data subject, in case the request is complex or there are several requests. Can I revoke the consent to the personal data treatment? If consent is legally required for the processing of personal data, the personal data holder has the right to revoke the consent at any time, although that right does not compromise the lawfulness of the treatment made on the basis of the consent previously given nor the subsequent processing of the same data , based on another legal basis, such as compliance with the contract or legal obligation to which ANTIQUE Lda is subject. If you wish to revoke your consent, you can contact us through the following means: ANTIQUE Lda Address: Rua de São Tomé e Príncipe n. 23B – 2765-282 Estoril, Portugal Email: shop@antique1959.com What action is taken in case of violation of personal data? In the event of a violation of personal data, the controller shall notify the control authority without undue delay and, where possible, within 72 hours of becoming aware of it, unless the breach of personal data is not likely to result in risks to the rights and guarantees of natural persons. Contacts of the National Data Protection Commission: Address: Rua de São Bento nº 148-3º 1200-821 Lisboa Email: geral@cnpd.pt Website: www.cnpd.pt Can not find answers to your questions? Contact us!
1.1 2.1 3.1 4.1 5.1 6.1 8.1 10.1 12.1 14.1 15.1 17.1 18.1 19.1 20.1 21.1 22.1 23.1 24.1 25.1 27.1 28.1 29.1 30.1 31.1 32.1 32.2 33.1 34.1 34.2 35.1 36.1 37.1 38.1 39.1 40.1 41.1 42.1 42.2 43.1 43.2 44.1 45.1 45.2 46.1 46.2 47.1 48.1 49.1 50.1 51.1 51.2 52.1 53.1 54.1 55.1 56.1 56.2
Ured Adresa Putnička agencija Mihael d.o.o. Pavlinska 5, 42000 Varaždin, Hrvatska Voditelj poslova: Valentina Šimić Radno vrijeme: pon – pet 08.00 – 16.00 sati OIB Telefoni Fax info@mihael-putovanja.hr Podaci za uplatu SWIFT: PBZGHR2X (za inozemne uplate) Model: 00 Poziv na broj: datum puta Svrha uplate: putovanje i Vaše prezime Dokumenti za preuzimanje: Pošaljite upit MIHAEL putnička agencija,d.o.o. SJEDIŠTE: Varaždin, Pavlinska 5 Radno vrijeme: ponedjeljak – petak 08.00 – 16.00 sati Voditelj poslova: Valentina Šimić Nastupa u svojstvu stalno i u punom radnom vremenu zaposlenog voditelja poslova. Ovlaštena je za praćenje poslovanja turističke agencije sukladno odredbama Zakona o pružanju usluga u turizmu. Djelatnost turističke agencije podliježe nadzoru Ministarstva turizma – Samostalni sektor turističke inspekcije, Trg Republike Hrvatske 8/1, 10000 Zagreb, e-mail: turisticka.inspekcija@ Porezni obveznik upisan je u sudski registar: Trgovački sud u Varaždinu pod matičnim brojem MBS: 070077587, temeljem rješenja navedenog suda Tt-07/262-2 od 26.02.2007. Temeljni kapital: 20.000,00 kn uplaćen u cijelosti. Direktor: Milan Kruljac ZAŠTITA PRIVATNOSTI Naziv voditelja obrade: MIHAEL Putnička agencija d.o.o. Adresa: Pavlinska 5, Varaždin OIB: 20054015482 Sukladno Uredbi (EU) 2016/679 Europskog parlamenta i vijeća od 27.travnja 2016. o zaštiti pojedinaca u vezi s obradom osobnih podataka i o slobodnom kretanju takvih podataka (u daljnjem tekstu Opća uredba o zaštiti podataka), koja je u punoj primjeni od dana 25. svibnja 2018. godine u Republici Hrvatskoj i svim zemljama članicama Europske unije, kao i Zakonu o provedbi Opće uredbe o zaštiti podataka (Narodne novine broj 42/18), odnosno sukladno pravnom okviru zaštite osobnih podataka u Republici Hrvatskoj i Europskoj uniji, Mihael putnička agencija d.o.o. kao voditelj obrade osobnih podataka korisnika svojih usluga, zaposlenika i kupaca, izradilo je Politiku o zaštiti privatnosti osobnih podataka te se u skladu s tim traži Ova privola predstavlja pravnu osnovu za prikupljanje i obradu podataka ispitanika te se smatra dobrovoljnim, informiranim i nedvosmislenim izražavanjem želja ispitanika kojom on izjavom ili jasnom potvrdnom radnjom daje pristanak za obradu osobnih podataka koji se na njega odnose. Vrste podataka koji se prikupljaju i obrađuju: Podaci koji se prikupljanju i obrađuju su sljedeći: ime i prezime, adresa, osobni identifikacijski broj (OIB), datum rođenja, spol, kontakt broj telefona i/ili mobitela, kontakt podatke elektroničke pošte (e-mail adresa), podaci iz osobne iskaznice i putovnice, podaci o bankovnom računu i broju kartice, podaci iza isplatu odštetnog zahtjeva za osiguravajuću kuću kao I prateća zdravstvena dokumentacija. Svrha prikupljanja i obrade podataka: Navedeni osobni podaci ispitanika, sukladno pravima i obvezama Zakona o pružanju usluga u turizmu te ugovornim obvezama koje proizlaze iz turističke djelatnosti, koriste se isključivo za potrebe pojedinog projekta (putovanja) baziranog na međusobnim ugovorima. Trajanje čuvanja i obrade osobnih podataka: Ovisno o svrsi i pravnoj osnovi temeljem koje se prikupljaju osobni podaci ispitanika, voditelj obrade je u pojedinim slučajevima obvezan čuvati osobne podatke u vremenskom trajanju (razdoblju) koje za pojedinu svrhu propisuju mjerodavni propisi ili prestankom svrhe u koju su prikupljeni. Obveze voditelja obrade prema ispitaniku: Voditelj obrade podataka obvezan je na temelju podnesenog pisanog zahtjeva ispitanika na gore naznačenu adresu voditelja obrade podataka istom omogućiti pristup osobnim podacima koje obrađuje o njemu, ispravak netočnih osobnih podataka, brisanje osobnih podataka ili ograničenje obrade osobnih podataka, kao i upoznati ga s mogućnošću prigovora na obradu osobnih podataka te pravom na prenosivost podataka. Prosljeđivanje podataka trećim osobama: Osobni podaci ispitanika proslijeđuju se trećim osobama (osiguravajućim kućama, hotelima, avio kompanijama, turističkim agencijama i ostalim trećim osobama ovisno o potrebi, odnosno tipu putovanja) koje sudjeluju u organizaciji putovanja te u tu svrhu koriste osobne podatke ispitanika. Prava ispitanika: Ispitanik ima pravo na pristup osobnim podacima. Voditelj obrade dužan je na temelju pisanog zahtjeva ispitanika informirati ispitanika o osobnim podacima koje obrađuje o njima. Ispitanik ima pravo na ispravak netočnih podataka. Voditelj obrade podataka dužan je ispitaniku omogućiti ispravak netočnih osobnih podataka kada je utvrđeno da prikupljeni osobni podaci nisu ispravni ili je došlo do promjene osobnih podataka. Ispitanik ima pravo na brisanje osobnih podataka kada osobni podaci ispitanika više nisu nužni za ispunjenje svrhe obrade, kada ispitanik povuče privolu kao pravni temelj za obradu osobnih podataka, kada ispitanik uloži prigovor na obradu podataka, kada su osobni podaci nezakonito obrađeni, kada se osobni podaci moraju brisati radi ispunjenja pravnih obveza iz prava Europske unije ili prava države članice kojem podliježe voditelj obrade podataka. Ispitanik ima pravo na ograničenje obrade podataka. Voditelj obrade podataka dužan je osigurati ograničenje obrade podataka u slučajevima kada ispitanik osporava točnost podataka, kada je obrada nezakonita, kada voditelj obrade više ne treba osobne podatke za potrebe obrade ili kada ispitanik uloži prigovor na obradu osobnih podataka. Povlačenje privole: Ispitanik ima pravo u bilo kojem trenutku povući ovu privolu. U tom slučaju, voditelj obrade podataka dužan je odmah prestati s obradom podataka, odnosno obrisati ili anonimizirati osobne podatke, osim ako postoji neka druga pravna osnova obrade osobnih podataka. Potpisom ove privole ispitanik izjavljuje da je upoznat sa svrhom prikupljanja osobnih podataka koji se na njega odnose, da je upoznat s identitetom voditelja obrade osobnih podataka, da dobrovoljno stavlja na raspolaganje svoje osobne podatke, da preuzima obvezu obavijestiti voditelja obrade podataka o svakoj promjeni osobnih podataka. Potpisom i pečatom ove privole voditelj obrade podataka obvezuje se čuvati osobne podatke ispitanika i raspolagati njima u skladu sa zakonskim propisima o zaštiti osobnih podataka i određenjima iz ove privole. Ova privola biti će poslana svakom putniku sa ugovorom o putovanju. PRIGOVORI Sukladno Čl. 10. st. 3. NN 41/14 Zakona o zaštiti potrošača obavještavamo potrošače da nezadovoljstvo na kvalitetu naših usluga te pruženu uslugu mogu iskazati prigovorom u pisanoj formi na slijedeći način i to u roku od 8 dana od pružene usluge ili putovanja.: Adresa: Mihael putnička agencija, do.o.o Pavlinska 5, 42000 Varaždin, Hrvatska ili Telefax broj: 00 385 42 302 045 ili putem e-maila: info@mihael-putovanja Odgovor na Vaš prigovor dobit ćete u pisanom obliku najkasnije 15 dana od primitka prigovora. Kako bi se dobio odgovor, molimo podnositelja prigovora da navede: ime i prezime te adresu ili e-mail za dostavu odgovora.