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Privacy Policy About us This is the Privacy Policy of Storytellerr (UK) Limited referred to as “We” and “Storyteller”. We are incorporated under the laws of England and Wales and our registered office is 20-22 Wenlock Road, London, England, N1 7GU. Our website is www.storytellertravel.co.uk which is referred to throughout as “website”. When we refer to “you” and “your” in this Privacy Policy, we refer to you, any individuals whose personal information we collect, use and disclose. The website www.storytellertravel.co.uk is operated by Storytellerr Limited and we are a “data controller” for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679. This means that we are responsible for, and control the processing of, your personal information. Your Consent This Privacy Policy is incorporated into and forms part of our Terms and Conditions. By accessing and using this website and providing personal information to us, you agree and consent to the collection and disclosure of your personal information as outlined in this Privacy Policy. We value your privacy so we would like to explain our Privacy Policy to you. Some of the information below may be a little technical, but it is very important that you read and understand the following as it explains how we will use and protect your personal information that you provide when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21 January 2018. - How does Storyteller collect your personal information: - When you register or use the Storyteller Website - When you contact Storyteller via email or telephone - When you register with Storyteller for updates and newsletters - When you enter any prize draws or competitions run by Storyteller - When you make any applications for volunteering opportunities, paid employment or other purposes with Storyteller - When completing any surveys that we send you for research and marketing purposes (although you are under no obligation to complete these What type of information we collect: In addition to personal details such as your name, date of birth, address, email and telephone number, we may also collect some of the following information: - Job title - Details of transactions made from us (including billing and shipping address, credit and debit cards/payment details - Details of your visits to our website - Details of when you contact Storyteller by email, post or telephone. Please note that we may keep a record of that correspondence - Demographic information such as age, postcode, preferences and interests - Other information relevant to customer surveys and/or offers - Any other information from which we can identify you (or available on public registers) - Details of your IP address, time zone, your length of visit to our website How we use your information - to identify you and manage your subscription with us; - to conduct research, statistical analysis and behavioural analysis; - customise our website and its content to your particular preferences; - notify you of any changes to our website or to our services that may affect you; and - improve our services. We take your privacy extremely seriously, and we never sell lists or email addresses. What we do with the information we gather We require your information to understand your needs and provide you with a better service, and in particular for the following reasons: - Process any orders that you make via the website (please note that your details may need to be passed to a third party to supply or deliver your product that you have ordered and we may retain your details for a reasonable period of time after you have completed the transaction to ensure fulfillment of all contractual obligations i.e. refunds etc.) - Process payments and prevent fraudulent transactions (we may retain your details for a reasonable period of time and may pass them to a third party should we deem this necessary) - With your consent, retain your personal information, preferences and details of transactions so that we can keep you informed by email, post, mobile messaging, telephone and other digital means including all social media platforms about products and services (including special offers. Discounts, promotions, events, competitions etc) offered by Storyteller as well as recommended third party services which would be of interest. Please note that this may involve passing your details to carefully selected third parties who may contact you about their products or services. - Update any of your details should they change, i.e. change of address. - To improve our products and services. - From time to time, we may also use your information to contact you for market research purposes via email, phone, social media channels or mail. We may use the information to customise the website according to your interests. - Process any volunteering or paid employment opportunities (we may retain this information for a reasonable amount of time after the recruitment/selection process has ended for administrative purposes) - Administration purposes for any prize draws or competitions. Details will be kept for a reasonable period of time. As noted above, we may disclose your personal information to carefully selected third parties who help us run, manage and improve the quality of our products as well as for marketing and fraud/credit checking purposes. We would ask you to note that if we are requested by any regulatory or government authority who are investigating illegal activities we are entitled to provide your personal information. Security We confirm that any personal information which you provide to us will be held securely. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use Secured Socket Layer (“SSL”) software to encrypt the personal information that you provide to us whilst it is in transit over the internet. This will work if your browser is SSL enabled, and you check if this is working by finding the symbol of a closed lock on the bottom bar of your browser and checking that your web address in the browser address bar has changed from “http” to “https”. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however we will do our best to provide a high level of security. If there is a security breach of your details, we will do our best to correct this, although you agree not to legally pursue Storyteller if any such issue does arise. Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure, but we take appropriate steps to try to protect the security of your personal data. Your name and email address are stored in a list on Mailchimp. To review Mailchimp’s privacy policy please click here. Your security measures For your own security protection, we encourage you to install and maintain an anti-virus and malware protection software. Please do not include any sensitive personal information in any e-mails that you send to us, such as payment card information. Please also be careful about who you are giving your personal information to. So you know, we will never ask for sensitive personal information such as payment information via email, this will all be done securely over the telephone when required. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: - whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes - if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at hello@storytellertravel.co.uk We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at hello@storytellertravel.co.uk. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect. How we use cookies A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Links and Third Parties Our website contains links to other websites, but this Privacy Policy applies only to personal data collected via websites operated by us. We are not responsible for the privacy practices of other sites. We encourage our visitors to be aware when they leave our website, and to read the privacy policy of other sites that collect or use personal data. Your Rights In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right. The right to access the information we hold about you At any point you can contact us to request that the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request we will respond within 30 days. The right to correct and update the information we hold about you If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated. The right to have your information erased If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted. The right to object to processing of your data You have the right to request that Storytellerr Ltd stops processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights. The right to ask us to stop contacting you with direct marketing You have the right to request that we stop contacting you with direct marketing. In order to process your request, we may need to verify your identity for your security. The right to data portability You have the right to request that we transfer your data to another controller. Once we have received your request, we will comply where it is feasible to do so. Consent In cases where we need your consent to hold your information, we will ask you to take an active step, such as entering your email address. By taking that active step, you are stating that you have been informed as to why Storytellerr Ltd is collecting the information, how it will be used, for how long it will be kept, who else will have access to it and what your rights are as a data subject. Sharing your information Where necessary to fulfill our obligations to you, Storytellerr Ltd may pass your details to third parties where this is necessary for the fulfillment of your orders. Applicable Law You agree that you do not object to us using your personal information for any of the purposes outlined in this Privacy Policy and that you confirm, you will not consider any of these purposes as a breach of duty under your rights as outlined under the Human Rights Act 1998 and EC Regulations 2003. This policy is subject to the law of England and Wales and you must bring any claims against us exclusively in the courts of England and Wales. Data Protection Officer Bhavesh Patel Storytellerr Ltd, 20-22 Wenlock Road, London N1 7GU hello@storytellertravel.co.uk
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Privatnost Ova polica privatnosti je sastavljena kako bi služila onima koji su zabrinuti kako se njihovi osobni podaci javno koriste. Osobni podaci, korišteni u polici privatnosti, su podaci koji se mogu koristiti samostalno ili s drugim podacima za identifikaciju, kao kontakt u pronalaženju pojedinih osoba ili za identifikaciju pojedinca u kontekstu. Kada prikupljamo podatke? Prikupljamo podatke onda kada se registrirate na našu stranicu ili unosite podatke na naše stranice. Molimo pažljivo pročitajte ovu izjavu o privatnosti, kako bi ste razumjeli naše stavove i postupke koji se odnose na Vaše osobne podatke, a kako bi ste uvidjeli kako ćemo se odnositi prema istim. Koje osobne podatke prikupljamo od ljudi koji posjećuju naš blog, web stranicu ili aplikaciju? Kada naručujete ili se registrirate na našu stranicu, prema potrebi, od Vas može biti traženo da unesete svoje ime, e-mail adresu, adresu stanovanja, telefonski broj, podatke o Vašoj kreditnoj kartici ili neke druge podatke koji će pomoći Vašem što boljem korisničkom iskustvu. PRIHVAĆATE NAŠU IZJAVU O ZAŠTITI PRIVATNOSTI Pristupom i/ili korištenjem web stranice, Vi (odnosi se na bilo koji subjekt ili osobu u čije ime djelujete) izričito prihvaćate, slažete se s izjavom o privatnosti navedenom u nastavku te se slažete da ste je u potpunosti razumjeli. Ukoliko se ne slažete ili Vam se ne sviđa bilo koji dio ove izjave o privatnosti, jedino rješenje je da odmah napustite tj. prestanete koristiti ovu web stranicu. S vremena na vrijeme zadržavamo pravo promjene izjave o privatnosti bez prethodne obavijesti. Svaki put kada pristupite i/ili se koristite ovom web stranicom biti ćete vezani za tadašnju/trenutnu izjavu o privatnosti. UVOD U potpunosti prihvaćamo Vaše pravo na privatnost i obvezujemo se štitit ga. Svi osobni podaci koje podnesete putem ove web stranice će biti tretirani u skladu sa Zakonom o zaštiti podataka 1988. i 2003. i u skladu s ovom izjavom o privatnosti. Neki od tehničkih pojmova koji se koriste u ovoj izjavi o privatnosti su objašnjeni na dnu ove stranice. VANJSKE WEB STRANICE Ova web stranica sadrži link-ove na neke druge/vanjske web stranice. Mi nismo odgovorni i ne možemo kontrolirati sadržaj izjava o privatnosti tih ostalih web stranica. Ostale web stranice vjerojatno imaju vlastitu Policu privatnosti, a mi ne prihvaćamo nikakvu odgovornost za navedene police privatnosti. Molimo provjerite navedene Police prije nego pošaljete osobne podatke na spomenute web stranice. KORIŠTENJE INTERNETA Nažalost, prijenos podataka putem interneta nije u potpunosti siguran. Nadalje, komuniciranje putem interneta i ostalih elektronskih sustava nužno uključuje protok osobnih podataka s kojima barataju i treće strane, na primjer davatelj internet usluga/Internet dobavljač. Iako ćemo se potruditi da zaštitimo Vaše osobne podatke, ne možemo garantirati sigurnost Vaših podataka prenesenih na našu web stranicu; svaki prijenos podataka je na Vašu vlastitu odgovornost. Mi ćemo provoditi našu sigurnosnu proceduru jednom kada Vaši podaci budu primljeni. PRIKUPLJANJE I KORIŠTENJE OSOBNIH PODATAKA OD STRANE NAS U cilju pružanja informacija o proizvodu, testiranja i drugih načina korištenja proizvoda, prikupljamo osobne podatke o Vama. Navedene podatke o Vama koristimo samo za svrhu za koju smo i naveli. Nismo u poziciji da utvrdimo jesu li Vaši osobni podaci ispravni i pravovaljani, s toga ste Vi odgovorni pružiti nam pravovaljanje i ispravne osobne podatke. Sve informacije, podatke koje pružite na ovaj način, neće biti dostupni trećoj strani, a mi ćemo ih koristiti samo za poslovne svrhe. Mi ne pohranjujemo podatke o korisnikovoj kreditnoj kartici, ovi podaci će biti pohranjeni preko tvrke koja pruža uslugu plaćanja i koja će čuvati navedene podatke u propisanim sigurnosim uvjetima, dok se ispunjavaju uvjeti Vaše pretplate. IZRAVNI MARKETING MATERIJALI S vremena na vrijeme Vas možemo kontaktirati s informacijama o promocijama, pomoćnim/dodatnim proizvodima te putem newsletter-a. Međutim, imati ćete izbor odabrati ili ne ovakve načine komunikacije, tako što ćete to naglasiti pri kupovini. Također ćete imati priliku pri svakoj elektroničkoj komunikaciji, koju smo poslali, naglasiti da ne želite više primati naš izravni marketinški materijal. OBJAVLJIVANJE OSOBNIH PODATAKA Mi nećemo prosljeđivati Vaše osobne podatke koje ste nam poslali putem web stranice trećim osoba, bez Vašeg izričitog odobrenja ( osim ako je obavezno ili dopušteno otkriti takve podatke od strane Zakona). Prihvaćate i slažete se da u određenim okolnostima možemo biti dužni/primorani otkriti osobne podatke koje ste nam dali trećim osobama, na primjer, ako je to u zahtjevima zakona ili u skladu s bilo kojim pravnim postupkom, kao i da bi zaštitili i branili svoja prava. Zadržavamo pravo prijenosa vlasništva web stranice (uključujući i osobne podatke koje ste nam dostavili) trećoj strani u slučaju prodaje, spajanja, likvidacije, stečaja ili prijenosa cijele ili gotovo cijele naše imovine, podružnice ili djela posla vezanog za nas. KORIŠTENJE KOLAČIĆA Kolačiće koristimo kako bi: Razumjeli i shvatili preferencije i želje korisnika za buduće posjete. Sakupili grupne podatke o web prometu i web interakciji što će nam pomoći da u budućnosti možemo ponuditi bolje web iskustvo i alate. Također možemo koristiti pouzdane usluge treće strane koja će pratiti te podatke u naše ime. Ova web stranica koristi kolačiće u omogućavanju našem sustavu da zapamti je li korisnik koristio ili ne svoju lozinku za prijavu. Ovo nam služi kako bi smo poboljšali našu web stranicu. To omogućuje da sustav automatski odjavi korisnike nakon određenog vremenskog perioda ili prisili korisnika da se ponovno prijavi, ako korisnik zatvori web stranicu, a zatim želi opet ući na stranicu. Ovo nam služi kako bi smo spriječili treće strane od neovlaštenog pristupa korisničkom računu te služi kako dodatna zaštita korisnika. Morate znati da tehničke detalje koje ne možemo povezati s nijednim pojedincem, ne čine“osobne podatke“ i ne podliježu Zakonu o zaštiti podataka 1988 i 2003. Spremljeni kako je gore navedeno, nema podataka koji su priklupljeni korištenjem kolačića koji mogu biti korišteni kako bi se identificirali korisnici web stranice. Ne morate prihvatiti korištenje kolačića. To ćete napraviti tako što ćete aktivirati postavku u Vašem pregledniku koja će Vam omogućiti da odbijete postavke kolačića. Međutim, ako odaberete ovu postavku možda nećete moći pristupi određenim djelovima naše web stranice. Osim ako ste postavili Vaš preglednik tako da će on sam odbiti kolačiće, naš sustav će pustiti kolačiće kada se prijavite na našu web stranicu. Imajte na umu da vanjske web stranice, stranice trećih osoba na koje omogućujemo link-ove (nad kojima nemamo kontrolu i ne odgovaramo na nijedan način) također mogu koristiti kolačiće. INTERNET OGLAŠAVANJE Neovisni poslužitelji, kao što je Google, mogu prikazivati oglase na web stranicama. Google koristi kolačiće pri prikazivanju oglasa na temelju korisnikovih prethodnih posjeta našoj web stranici. Korisnici mogu isključiti opciju prikazivanja kolačića korištenih od strane Google-a za oglašavanje. Možete isključiti kolačiće tako da: Isključivanjem DoubleClick kolačića: Korisnici mogu isključiti DoubleClick kolačiće posjećivanjem DART –a za prikazivanje oglasa i isključivanjem stranice kolačića. Isključivanjem Google-ovih oglašivaćkih kolačića: Korisnici mogu isključiti Google-ove kolačiće na način da odu na Google-ovu stranicu oglašavanja i privatnosti. Isključivanjem kolačića svih oglašivača: Korisnici mogu isključiti kolačiće ostalih oglašivača, uključujući Google, posjetom Network Advertising Initiative's stranice. VAŠA PRAVA U određenim okolnostima također možete zahtjevati brisanje Vaših osobnih podataka koje mi imamo. Da bi ostvarili ovo pravo, što bi se općenito moglo očekivati pri prepoznavanju kršenja zakona o zaštiti podataka na način na koji smo obradili dotične podatke. Rješavati ćemo takve zahtjeve u zakonski predviđenom roku za to. Za ostvarivanje bilo kojeg od navedenih prava molimo kontaktirajte nas putem e-mail-a: U prethodno navedenim zahtjevima trebaju biti uključeni i svi Vaši osobni podaci koji ste dali prethodno na web stranicu (npr. ima i prezime, adresa, broj telefona, e-mail adresa, lozinka lli drugo). Zadržavamo pravo zatražiti Vas da nam omogućite dodatne podatke kako bi potvrdili Vaše osobne podatke ili provjerili Vaš identitet. Ako su navedeni podaci potrebni, to bi moglo utjecati na vremenski rok unutar kojeg će se zahtjev riješiti. SIGURNOST Naš sigurnosni sustav je zaštićen, primjenom odgovarajućih fizičkih, organizacijskih i tehničkih mjera. Redovno pregledavamo našu Policu privatnosti. MJERODAVNO PRAVO I NADLEŽNOST Ova Polica privatnosti i sva pitanja koja se odnose na ovu web stranicu uređena su hrvatskim zakonom i podliježu isključivo nadležnosti hrvatskih sudova. COPPA ( Online Zakon o zaštiti privatnosti djece) Kad se radi o prikupljanu osobnih podataka od djece mlađe od 13 godina, Zakon o zašiti privatnosti djece (COPPA) stavlja roditelje u kontrolu. The Federal Trade Commission, agencija za zaštitu potrošača, provodi COPPA pravila, koja navodi što operatori web stranice i online usluga moraju činiti kako bi zaštitili dječju privatnost i sigurnost na internetu. Ne postoji posebna oznaka na kojoj piše, nije za djecu ispod 13 godina. KONTAKTIRAJTE NAS Ako imate bilo kakva pitanja vezana za Policu privatnosti , stvarima vezanim za ovu web stranicu ili one koje se odnose na ovu web stranicu slobodno nas kontaktirajte na e –mail: info@site4.mobi RJEČNIK STRUČNIH POJMOVA Kolačići: Mali dijelovi informacija, pohranjeni u jednostavne tekstualne datoteke, nalaze se/smješteni su u Vašem računalu putem web stranice. Kolačići se mogu pročitati na web stranici putem Vaših naknadnih posjeta. Podaci pohranjeni u kolačićima se mogu odnositi na Vaše navike pretraživanja web stranice ili Vaš jedinstveni broj, tako da Vas web stranica može zapamtiti pri Vašim narednim posjetima. Općenito govoreći, kolačići ne sadrže osobne podatke pomoću kojih Vas se može indentificirati, osim ako niste smjestili takve podatke na web stranicu. Hvala što ste posjetili našu web stranicu.