http___mihael-putovanja.hr_kontakt__2.xml
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PRIVACY POLICY 1.- Purpose The purpose of this personal data protection policy is to inform you of the way in which MESOESTETIC E-COMMERCE, S.L. obtains, processes and protects the personal data that you provide or we collect, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (on the protection of natural persons with regard to the processing of personal data and on the free movement of such data) – General Data Protection Regulation, Organic Act 3/2018 of 5 December, on the protection of personal data and guarantees of digital rights, and other regulations concerning the personal data protection. 2.- Data Protection Officer The controller of the personal data that you provide or that we obtain in other ways is MESOESTETIC E-COMMERCE, S.L. (hereinafter, “MESOESTETIC”), with C.I.F. B-66.959.370, domiciled at Calle de la Tecnologia, 25, 08840, Viladecans (Barcelona), email [email protected] and contact telephone + 34 93 325 20 30. 3.- Platform Users, Clients and Potential Clients Users are informed of the personal data that may be collected, their purpose and the legitimacy of their processing. DATA: - Identification data: name, surname, country, city, postal code. - Professional data: Company name - Contact details: e-mail address, telephone PURPOSE OF THE PROCESSING OF PERSONAL DATA: - The purpose of the processing of your personal data is to guarantee the security of the service and to manage your queries, requests for information or complaints, using the Contact Form. - Participation through comments on social networks such as Facebook, LinkedIn, Twitter and Instagram. - Participation through comments on blogs. - The processing may also consist, provided that we have received prior express consent by marking the Terms and conditions of the Mesoestetic Community by the user, in receiving communications, promotions of new products, company advertising, announcements, newsletters, etc. MESOESTETIC may create a marketing profile based on the information provided. No automated decisions will be taken based on this profile. In the event that the User registers on the Website through the social login, MESOESTETIC will only access the User's personal data to which the User has consented when setting up access to the social network in question. Any information provided in connection with such social applications may be accessed by members of the relevant social network. Such actions shall be governed by the privacy policies of the service providers. MESOESTETIC has no control over and is not responsible for such entities or their use of the User's information. LEGITIMISATION FOR THE PROCESSING OF PERSONAL DATA: - In general, the legal basis that legitimises the processing of personal data by MESOESTETIC is compliance with legal obligations or the public interest or in the exercise of public powers vested in MESOESTETIC. - Some processing may also require the consent of the data subjects (receiving communications, advertising, announcements, newsletters, etc.). This consent must be given by a clear affirmative action and may be withdrawn at any time by the data subject. - Other processing is based on the legitimate interest we have in managing and responding to your requests for information and requests in MESOESTETIC, as well as knowing your assessment of our services and operation, managing and assessing your CV or sending you communications of interest to you about the services contracted. 4.- Personal data collection and recording of processing MESOESTETIC processes your personal data in a lawful, fair and transparent manner and limiting the purposes for which they were collected. The personal data collected from the data subject are incorporated into the processing operations owned by MESOESTETIC and are included in the Register of Processing Activities. These personal data will be treated confidentially and in a manner that ensures adequate security for the protection of these data. 5.- International transfer of data Data subjects are informed that their personal data provided on the Website may be communicated to distributors in their country of origin for the resolution of their request or query in their capacity as MESOESTETIC's data processor. This may involve an international transfer of data when the Distributor is located in a country outside the EU or EEA. For this purpose, MESOESTETIC and the Distributor have entered into appropriate standard contractual clauses approved by the European Commission. 6.- Data Storage In general, the personal data processed by MESOESTETIC shall be kept for the time necessary to fulfil the purpose for which they were collected, considering the deadlines set out in the regulations in general and specifically in Act 10/2001 of 13 July and Decree 13/2008 of 22 January, without prejudice, where appropriate, to making them available to the competent authorities or to respond to claims. In this case, the data will be kept blocked until the end of the limitation period, at which time they will be deleted. 7.- Confidentiality MESOESTETIC, guarantees, under the terms established in the current legislation, that it will use the personal data of users confidentially, and that it has adopted the appropriate technical and organisational security measures in its facilities and systems. This protection covers everything related to the collection and use of the information provided via the Internet. We therefore undertake to maintain and apply the necessary levels of security, considering the state of technology, the category of data stored and the risks, to protect your personal data from accidental loss and unauthorised access, processing or disclosure, and not to disclose the information unless this is strictly for the performance of an order or in order to comply with a legal obligation. In short, to treat your data in accordance with current legislation on data protection. MESOESTETIC provides users with the appropriate technical resources so that, prior to providing their personal data, they can access the privacy policy notice or any other relevant information and, if necessary, give their consent for their personal data to be processed. 8.- Data Protection Rights The data subject may exercise his/her rights of access, rectification, cancellation, portability, limitation and opposition by writing to the e-mail [email protected], or by post to Calle de la Tecnología, 25, 08840, Viladecans, Barcelona, Spain, indicating as reference "RGPD rights". Access to your Personal Data: It is the right to request and obtain information about your personal data held by MESOESTETIC, as well as the processing done on them, for what purpose and for what specific uses. Right of rectification: This is the right you have to rectify your personal data when they are incorrect or incomplete. Right of cancelation (right to forget): This is the right you have to ask for access to your personal data to be suppressed when it is inappropriate, excessive or unnecessary, when it is kept for a longer period than is appropriate or when it is contrary to the Regulation. Right of opposition: This is the right you have to request that no processing of your personal data be carried out. Right of limitation: It is a right to mark your personal data kept by MESOESTETIC in order to limit the processing in the future. Right to data portability: This is the right to receive the personal data you have provided to MESOESTETIC in a structured, commonly used and machine-readable format, and to transmit them to another controller, if the processing is based on consent or a contract or if it is done by authorized means. Right not to be subject to automated individual decisions: This is the right not to be subject to a decision based solely on automated processing of data, including profiling, which produces legal effects on you or significantly affects you. In Exercise of right GDPR, you will find all the information to be able to exercise rights. You also have the right to file a complaint with the Catalan Data Protection Authority at any time regarding the processing of your personal data. 9.- Changes to our notice If we change the way we process Personal Data, we will update this Policy and the corresponding Privacy and Data Protection Legal Notice. We reserve the right to make changes at any time to our practices and to this Policy, so we encourage you to check back frequently for updates or changes. 10.- Further information We will be happy to provide you with more information about how we protect and use your personal information. Please contact us at the following email address [email protected]. © MESOESTETIC E-COMMERCE, S.L., 2021
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Ured Adresa Putnička agencija Mihael d.o.o. Pavlinska 5, 42000 Varaždin, Hrvatska Privremeni voditelj poslova: Milan Kruljac Radno vrijeme: pon – pet 08.00 – 16.00 sati Primanje stranaka u agenciju po dogovoru OIB Telefon info@mihael-putovanja.hr Podaci za uplatu SWIFT: PBZGHR2X (za inozemne uplate) Model: 00 Poziv na broj: datum puta Svrha uplate: putovanje i Vaše prezime Dokumenti za preuzimanje: Pošaljite upit MIHAEL putnička agencija,d.o.o. SJEDIŠTE: Varaždin, Pavlinska 5 Radno vrijeme: ponedjeljak – petak 08.00 – 16.00 sati Privremeni voditelj poslova: Milan Kruljac Nastupa u svojstvu stalno i u punom radnom vremenu zaposlenog voditelja poslova. Ovlaštena je za praćenje poslovanja turističke agencije sukladno odredbama Zakona o pružanju usluga u turizmu. Djelatnost turističke agencije podliježe nadzoru Državnog inspektorata, područni ured Varaždin. Porezni obveznik upisan je u sudski registar: Trgovački sud u Varaždinu pod matičnim brojem MBS: 070077587, temeljem rješenja navedenog suda Tt-07/262-2 od 26.02.2007. Temeljni kapital: 20.000,00 kn uplaćen u cijelosti. Direktor: Milan Kruljac ZAŠTITA PRIVATNOSTI Naziv voditelja obrade: MIHAEL Putnička agencija d.o.o. Adresa: Pavlinska 5, Varaždin OIB: 20054015482 Sukladno Uredbi (EU) 2016/679 Europskog parlamenta i vijeća od 27.travnja 2016. o zaštiti pojedinaca u vezi s obradom osobnih podataka i o slobodnom kretanju takvih podataka (u daljnjem tekstu Opća uredba o zaštiti podataka), koja je u punoj primjeni od dana 25. svibnja 2018. godine u Republici Hrvatskoj i svim zemljama članicama Europske unije, kao i Zakonu o provedbi Opće uredbe o zaštiti podataka (Narodne novine broj 42/18), odnosno sukladno pravnom okviru zaštite osobnih podataka u Republici Hrvatskoj i Europskoj uniji, Mihael putnička agencija d.o.o. kao voditelj obrade osobnih podataka korisnika svojih usluga, zaposlenika i kupaca, izradilo je Politiku o zaštiti privatnosti osobnih podataka te se u skladu s tim traži Ova privola predstavlja pravnu osnovu za prikupljanje i obradu podataka ispitanika te se smatra dobrovoljnim, informiranim i nedvosmislenim izražavanjem želja ispitanika kojom on izjavom ili jasnom potvrdnom radnjom daje pristanak za obradu osobnih podataka koji se na njega odnose. Vrste podataka koji se prikupljaju i obrađuju: Podaci koji se prikupljanju i obrađuju su sljedeći: ime i prezime, adresa, osobni identifikacijski broj (OIB), datum rođenja, spol, kontakt broj telefona i/ili mobitela, kontakt podatke elektroničke pošte (e-mail adresa), podaci iz osobne iskaznice i putovnice, podaci o bankovnom računu i broju kartice, podaci iza isplatu odštetnog zahtjeva za osiguravajuću kuću kao I prateća zdravstvena dokumentacija. Svrha prikupljanja i obrade podataka: Navedeni osobni podaci ispitanika, sukladno pravima i obvezama Zakona o pružanju usluga u turizmu te ugovornim obvezama koje proizlaze iz turističke djelatnosti, koriste se isključivo za potrebe pojedinog projekta (putovanja) baziranog na međusobnim ugovorima. Trajanje čuvanja i obrade osobnih podataka: Ovisno o svrsi i pravnoj osnovi temeljem koje se prikupljaju osobni podaci ispitanika, voditelj obrade je u pojedinim slučajevima obvezan čuvati osobne podatke u vremenskom trajanju (razdoblju) koje za pojedinu svrhu propisuju mjerodavni propisi ili prestankom svrhe u koju su prikupljeni. Obveze voditelja obrade prema ispitaniku: Voditelj obrade podataka obvezan je na temelju podnesenog pisanog zahtjeva ispitanika na gore naznačenu adresu voditelja obrade podataka istom omogućiti pristup osobnim podacima koje obrađuje o njemu, ispravak netočnih osobnih podataka, brisanje osobnih podataka ili ograničenje obrade osobnih podataka, kao i upoznati ga s mogućnošću prigovora na obradu osobnih podataka te pravom na prenosivost podataka. Prosljeđivanje podataka trećim osobama: Osobni podaci ispitanika proslijeđuju se trećim osobama (osiguravajućim kućama, hotelima, avio kompanijama, turističkim agencijama i ostalim trećim osobama ovisno o potrebi, odnosno tipu putovanja) koje sudjeluju u organizaciji putovanja te u tu svrhu koriste osobne podatke ispitanika. Prava ispitanika: Ispitanik ima pravo na pristup osobnim podacima. Voditelj obrade dužan je na temelju pisanog zahtjeva ispitanika informirati ispitanika o osobnim podacima koje obrađuje o njima. Ispitanik ima pravo na ispravak netočnih podataka. Voditelj obrade podataka dužan je ispitaniku omogućiti ispravak netočnih osobnih podataka kada je utvrđeno da prikupljeni osobni podaci nisu ispravni ili je došlo do promjene osobnih podataka. Ispitanik ima pravo na brisanje osobnih podataka kada osobni podaci ispitanika više nisu nužni za ispunjenje svrhe obrade, kada ispitanik povuče privolu kao pravni temelj za obradu osobnih podataka, kada ispitanik uloži prigovor na obradu podataka, kada su osobni podaci nezakonito obrađeni, kada se osobni podaci moraju brisati radi ispunjenja pravnih obveza iz prava Europske unije ili prava države članice kojem podliježe voditelj obrade podataka. Ispitanik ima pravo na ograničenje obrade podataka. Voditelj obrade podataka dužan je osigurati ograničenje obrade podataka u slučajevima kada ispitanik osporava točnost podataka, kada je obrada nezakonita, kada voditelj obrade više ne treba osobne podatke za potrebe obrade ili kada ispitanik uloži prigovor na obradu osobnih podataka. Povlačenje privole: Ispitanik ima pravo u bilo kojem trenutku povući ovu privolu. U tom slučaju, voditelj obrade podataka dužan je odmah prestati s obradom podataka, odnosno obrisati ili anonimizirati osobne podatke, osim ako postoji neka druga pravna osnova obrade osobnih podataka. Potpisom ove privole ispitanik izjavljuje da je upoznat sa svrhom prikupljanja osobnih podataka koji se na njega odnose, da je upoznat s identitetom voditelja obrade osobnih podataka, da dobrovoljno stavlja na raspolaganje svoje osobne podatke, da preuzima obvezu obavijestiti voditelja obrade podataka o svakoj promjeni osobnih podataka. Potpisom i pečatom ove privole voditelj obrade podataka obvezuje se čuvati osobne podatke ispitanika i raspolagati njima u skladu sa zakonskim propisima o zaštiti osobnih podataka i određenjima iz ove privole. Ova privola biti će poslana svakom putniku sa ugovorom o putovanju. PRIGOVORI Sukladno Čl. 10. st. 3. NN 41/14 Zakona o zaštiti potrošača obavještavamo potrošače da nezadovoljstvo na kvalitetu naših usluga te pruženu uslugu mogu iskazati prigovorom u pisanoj formi na slijedeći način i to u roku od 8 dana od pružene usluge ili putovanja.: Adresa: Mihael putnička agencija, do.o.o Pavlinska 5, 42000 Varaždin, Hrvatska ili putem e-maila: info@mihael-putovanja Odgovor na Vaš prigovor dobit ćete u pisanom obliku najkasnije 15 dana od primitka prigovora. Kako bi se dobio odgovor, molimo podnositelja prigovora da navede: ime i prezime te adresu ili e-mail za dostavu odgovora.