http___medical.ba_onama.php_1.xml
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The mission of the company MEDICAL d.o.o. is providing high and consistent quality of service and an optimal response to our customers’ demands, promoting customer satisfaction by constant employee training and development and by improving the organization of its business operation, and applying the principles of quality management. QUALITY IS OUR GOAL AND OUR STRATEGY FOR THE FUTURE. Our vision is to be a synonym for a company that constantly sets higher standards, both in the field of conducting business, trade and investments and in the field of living; to be a synonym for a visionary company conducting its business looking into the future. The values of our company: Trust and respect we enjoy and cherish the trust and respect our customers and our business partners place in as the foundation for the business relationships that we strive to build and maintain. In order to accomplish our mission, we respect integrity and personality of each individual; each product and service is equally valuable to us; we strive to provide business support to our partners and customers; our motto is “I would rather lose money than trust” as Robert Bosch used to say. Focus on business partners and customers our efficiency and effectiveness are key factors of our support for the business partners and customers of MEDICAL d.o.o. The focus on our business partners and customers includes development of their trust by approaching work proactively, thinking and acting ahead, foreseeing their needs, and providing them with necessary information even before they seek them from us. In order to accomplish our goals, we continuously follow the trends of the market, and we actively approach our customers in order for MEDICAL d.o.o. to be their first choice. Operating in a transparent and responsible manner we encourage an open communication; we keep the promises given to our business partners and customers; we fulfil in good faith the obligations and responsibilities assumed by us and we accomplish our tasks in a timely manner and fully, not expecting anyone to do it for us; we notice problems and solve them without waiting for someone to warn us of them. Our staff members all of us take responsibility for our actions, but also for the success and health of the entire company – by making maximum effort, we find the best solutions to the satisfaction of all involved parties. We conduct business in a socially responsible and ethical manner and in accordance with business best practices. Our staff members are treated like family members and good friends. We listen to their ideas, wishes and needs. We create favorable opportunities with a positive sense of belonging, responsibility and skills of our staff members. When we encounter a problem, we offer our help to the extent that the work environment can help solve it. Innovativeness without innovation there is no progress. We believe that any progress can be made only by innovative thinking and striving for the better, more effective, and more efficient. We create added value by finding new ways to understand and meet our customers’ needs and expectations and by learning and innovativeness.
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Misija firme MEDICAL D.O.O. je pružanje vrhunski kvalitetne usluge i uvijek optimalan odgovor na zahtjeve naših klijenata, ostvarenje veće vrijednosti za klijente uz stalno usavršavanje našeg kadra, poboljšanjem organizacije te primjena principa upravljanja kvalitetom. KVALITET JE NAŠ CILJ I NAŠA STRATEGIJA ZA BUDUĆNOST. Naša vizija je da budemo sinonim za kompaniju koja stalno postavlja više standarde kako u oblasti poslovanja, trgovine i investicija, tako i u oblasti življenja. Da budemo sinonim za kompaniju koja posluje u dosluhu s vremenom koje dolazi. Vrijednosti kompanije: • Povjerenje i poštovanje - Njegujemo i postižemo uzajamno povjerenje i poštovanje među našim partnerima i klijentima kao glavne osnove za poslovne odnose kojima težimo. Da bi ostvarili našu viziju poštujemo integritet i osobine svakog pojedinca, jednako su nam važni svaki proizvod i usluga, te težimo da budemo poslovni oslonac našim partnerima i klijentima. Držimo se poznate devize Roberta Boscha "I would rather lose money than trust", što u prevodu znači "Radije bih izgubio novac nego povjerenje". • Usmjerenost prema partnerima i klijentima - Naša efikasnost i efektivnost među ključnim su faktorima podrške partnerima i klijentima MEDICAL D.O.O.. Usmjerenost prema partnerima i klijentima uključuje razvijanje njihovog povjerenja, što postižemo proaktivnim pristupom radu, predviđanjem njihovih potreba i informacijama koje im pružamo prije no što ih i zatraže od nas. Kako bismo mogli to ispuniti, kontinuirano pratimo tržišna zbivanja te aktivno pristupamo našim klijentima težeći k tome da MEDICAL D.O.O. bude njihov prvi izbor. • Otvoreno i odgovorno ponašanje - Podstičemo otvorenu komunikaciju. Ispunjavamo svoja obećanja, kako prema partnerima tako i prema našim klijentima. Izvršavamo preuzete obaveze te dovršavamo svoj posao do kraja, ne očekujući da ga netko drugi obavi umjesto nas, uočèavajući i rješavajući i one probleme za koje smatramo da ih je potrebno riješiti, bez potrebe da nas se upozori na to. • Naši ljudi - Svako od nas odgovoran je za sebe i svoj posao, ali i za uspjeh i dobrobit firme u cijelosti - dajući svoj maksimalni doprinos u poslu pronalazimo najbolja ostvariva rješenja na zadovoljstvo svih uključenih strana. Poslujemo u skladu sa pravilima poslovnih procedura i etičkim ponašanjem. Prema našim ljudima nastojimo da se ponašamo kao prema članovima porodice i dobrim prijateljima. Kada naši ljudi izlože svoje ideje, želje i potrebe, mi slušamo. Kada se susretnemo sa osećajem pripadanja, odgovornošću i vještinama, mi stvaramo povoljne prilike. Kada otkrijemo probleme, nudimo pomoć - do onog stepena do kog je radna sredina u stanju da pomogne da se riješi ili umanji problem. • Inovativnost - Bez inovacije nema napretka. Mi vjerujemo u to da se napredak u bilo ćemu može postići samo inovativnim razmišljanjima i težnji za boljim, efektivnijim i efikasnijim. Pronalazeći nove načine zadovoljavanja potreba naših klijenata, učenjem i inovativnošću stvaramo nove, dodatne vrijednosti.