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London Business Forum (LBF) is committed to protecting the privacy and security of your personal information. This privacy notice and privacy policy describes how we collect and use personal information about you during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR). LBF is a "data controller". This means we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this policy. This notice applies to current and former customers, suppliers, contractors and other third parties. This notice does not form any part of any contract to provide services. We may update this notice at any time. Topics: What type of information is collected from you? How do we collect your personal information? How do we use your information? How long will we keep your information for? Who has access to your information? Controlling information about you Changes to this privacy notice Who are we? We’re London Business Forum, a company dedicated to creating a programme of fun and insightful events for business people. We are registered in England and Wales under company number 04188195. Any questions regarding this Policy and our privacy practices should be sent by email to info@londonbusinessforum.com, or in writing to:London Business Forum 38 Bartholomew Close London EC1A 7HP Alternatively, you can telephone us on 020 7600 4222. Data Protection Principles We will comply with data protection law. This says that the personal information we hold about you must be: - Used lawfully, fairly and in a transparent way. - Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes. - Relevant to the purposes we have told you about and limited only to those purposes. - Accurate and kept up to date. - Kept only for as long as necessary for the purposes we have told you about. - Kept securely. What type of information is collected from you? Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We will collect, store and use the following categories of personal information about you including, but not limited to, the following: - Your personal contact details, such as your name, address (usually your work address), telephone number and email address (usually your company email address). - Your company and job title - Bank information - Website usage data (please see our Cookie Policy) - Your purchase history If you make a payment online, your card information is not held by us. It is collected by our third-party payment processors, Worldpay, who specialise in the secure online capture and processing of credit/debit card transactions. There are “special categories” of more sensitive personal data which require a higher level of protection and we do not envisage that we will hold or process special categories of sensitive personal data. If we are required to process special categories of sensitive personal data then we will contact you and obtain your explicit consent for us to process your special categories of sensitive personal data. How do we collect your personal information? Most of the information we process is provided to us directly by you for one of the following reasons: - When you register with us and create and account on our website. - You have placed an order for products or services. - You have booked to attend an event. - You have subscribed to receive our email updates. - You have contacted us directly by email or hardcopy format. We may also receive your personal information indirectly. For example, if someone has booked for you to attend an event on your behalf. We may also collect information via our information technology systems, e.g. - Case management and document management systems. - Automated monitoring of our websites and other technical systems, such as our computer networks and connections, communications systems, email and instant messaging systems. How do we use your information? We collect this information from you to process your order, manage your account and event bookings and to email you about other products or services that may be of interest to you. We will only use your personal data when the law allows us to, e.g.: - To comply with our legal and regulatory obligations; - For the performance of our contract with you or to take steps at your request before entering into a contract; - For our legitimate interests or those of a third party; or - You have given consent A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. The table below explains the reasons that we use and process your personal data and our reasons for doing so: The above table does not apply to special category personal data, which we will only process with your explicit consent. Some of the above grounds for processing will overlap and there may be several grounds that justify our use of your personal information. Marketing Communications We aim to communicate with you about our events and other products in ways that you will find relevant, timely and respectful (by email, telephone, post or social media). To do this we use data that we have stored about you, such as what events you have booked onto in the past, as well as whether your organisation has a discount package with us. We have a legitimate interest in processing your personal data for promotional purposes (see above How do we use your information?). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly. We will always treat your personal data with the utmost respect and never sell OR share it with other organisations outside of LBF for marketing purposes. You have the right to opt out of receiving promotional communications at any time by following the opt-out links on marketing material or by contacting us by post or email at info@londonbusinessforum.com (see How to contact us). We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business. How long will we keep your information for? We will keep your personal data after we have finished working with you. We will do so for one of the following reasons (but not limited to): - To send you communications about products, services, offers and other things we believe may be of interest to you; - To respond to any questions made by you; - To respond to any complaints or claims made by you on your behalf; - To keep records required by law. We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer a customer we will retain and securely destroy your personal information in accordance with applicable laws and regulations. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for legal, regulatory and tax purposes. Information (hard copy and electronic) will be retained for at least the period specified in our Data Retention Period (see Appendix). All information must be reviewed before destruction to determine if there are special factors that mean destruction should be delayed, e.g.: - potential litigation - complaints - ongoing services and events We will endeavour to delete hard copy and electronically held documents and information at the end of the retention period. Data Retention Period – Appendix What happens if you fail to provide personal information? If you fail to provide certain information when requested, we may not be able to provide you with our service, or we may be prevented from complying with our legal obligations. Change of purpose We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. How do we use particularly sensitive personal information? “Special categories" of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. As confirmed previously, we do not envisage that we will obtain, handle or process your sensitive personal information. Who has access to your information? As highlighted above, we will never sell any of your data to a third party. However, we may have to share your data with third parties to enable us to provide our services to you, such as: - third-party service providers, such as our website host, event venues, Document Despatch, Inviqa, MailChimp, Constant Contact, Worldpay, Acquia Cloud, Online Computing and Quickbooks; - Third parties to get your purchases to you, such as delivery companies and warehouses; - Professional advisers, such as our lawyers, accountants, marketing agencies and others who help us run our business; - Law enforcement agencies and fraud prevention agencies; - Social media websites, marketplace sellers where you choose to use their payment service to order our products. We require third parties to respect the security of your data and to treat it in accordance with the law. We may transfer your personal information outside the EU. If we do, you can expect a similar degree of protection in respect of your personal information. We will never lease or sell your personal information to third parties unless we have your explicit consent or the law requires us to. All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions. We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law. Data Security We have put in place measures to protect the security of your information. Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. Your Rights You have the following rights, which you can exercise free of charge: For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please: - email, call or write to us—see below: How to contact us, and - let us have enough information to identify you (e.g. your full name, address and client or matter reference number); - let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and - let us know what right you want to exercise and the information to which your request relates. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. Controlling information about you You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can contact us on the details in this Policy and we will comply with your request immediately. If you have agreed that we can use your information for marketing purposes, you can change your mind easily via one of these methods: Click unsubscribe at the bottom of any of our marketing emails Send an email to info@londonbusinessforum.com Call us on 020 7600 4222 Write to us at London Business Forum, 38 Bartholomew Close, London EC1A 7HP When logged in, you can change your details in your Profile: http://www.londonbusinessforum.com/account/profile Cookies and how we use them As is common practice with almost all professional websites, this site uses cookies. Cookies are tiny files that are downloaded to your computer, to improve your experience. Please visit our Cookie Policy page, which describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or 'break' certain elements of the site’s functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies... Links to other websites Our website may contain links to other websites. This Privacy Policy only applies to our website so we encourage you to read the privacy statements on the other websites you visit. Please note that we have no control of websites outside the londonbusinessforum.com domain. If you provide information to a website that we link to, we are not responsible for its protection and privacy, even if you access them using links from our site. Changes to this privacy notice We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information. If you have any questions about this privacy notice, please contact info@londonbusinessforum.com. How to complain We hope that we can resolve any query or concern you may raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113. How to contact us Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you. 020 7600 4222London Business Forum 38 Bartholomew Close London EC1A 7HP Review of this policy We keep this Policy under regular review. This Policy was last updated in September 2018.
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O pravilima privatnosti Ova pravila o privatnosti ("pravila") objašnjavaju kako Zdravstvena ustanova Ljekarna Salus, (voditelj obrade) prikuplja, koristi i upravlja vašim osobnim podacima. Ljekarna Salus je posvećena zaštiti i poštivanju vaše privatnosti. Pročitajte ova pravila pažljivo kako biste razumjeli zašto i kako prikupljamo vaše osobne podatke i kako će se oni koristiti. U pogledu osobnih podataka koje prikupljamo, Ljekarna Salus je "voditelj obrade", odnosno onaj koji određuje potrebe i sredstva kojima se osobni podaci obrađuju. Ako nas želite kontaktirati u vezi ovih pravila ili u vezi Vaših osobnih podataka, molimo vas da koristite sljedeće kontakt podatke: Naziv tvrtke: ZU Ljekarna Salus Adresa: Miroslava Krleže 48, 42000 Varaždin E-pošte : info@ljekarna-salus.hr Kako i kada prikupljamo vaše osobne podatke? Vaše osobne podatke prikupljamo kada je to potrebno za ostvarivanje vaših potrošačkih potreba ili za potrebe našeg poslovanja (npr. kada kupite ili naručite proizvode i/ili usluge od nas, kada se registrirate na našoj web stranici, kada kontaktirate službu za kupce, kada se pretplatite na naš newsletter, kada ispunite našu anketu ili pružite povratne informacije o našoj robi i uslugama itd.). Osobne podatke uglavnom prikupljamo izravno od vas, kada naručite određene proizvode ili usluge ili ispunite određeni obrazac ili kada podatke prikupljamo promatranjem. Više informacija o situacijama i okolnostima za prikupljanje vaših osobnih podataka možete pronaći ispod, u odjeljku Za što ćemo koristiti vaše osobne podatke. Sjetite se da su to informacije o potencijalnim načinima korištenja osobnih podataka, s kojima se možete susresti kada posjetite naše trgovine i web stranice, ostvarite kupnju kod nas ili koristite naše usluge. U svakom od navedenih slučajeva, dobit ćete i jasne dodatne informacije o svrsi obrade podataka, a u nekim slučajevima osim toga trebat ćemo i vaše izričito dopuštenje za obradu. Mi ne koristimo vaše osobne podatke u marketinške svrhe osim ako nam ne kažete da se s time slažete. Ako želite da vam pošaljemo detalje o našim proizvodima, uslugama, ponudama i promocijama, molimo da se pretplatite na newsletter. Koje podatke prikupljamo direktno od vas? Tipične kategorije podataka koje prikupljamo od korisnika su sljedeće: ime, adresa, datum rođenja, spol, preferirani jezik, adresa za plaćanje, adresa za dostavu, financijske informacije uključujući informacije o kreditnim, debitnim karticama ili druge informacije o plaćanju koje pružite pri ispunjavanju obrazaca na web stranicama, ili kada komunicirate s nama putem telefona ili e-pošte, vašu povijest kupnje proizvoda i usluga te dodatne informacije koje odlučite dobrovoljno podijeliti s nama. Kada podatke prikupljamo putem promatranja, to radimo u skladu sa zakonskim odredbama ili u opravdanim slučajevima kako bi osigurali osobnu sigurnost vas i suradnika, zaštitili vašu imovinu te kako bi povećali sigurnost vaših i naših IT sustava ili mobilnih telefona. Kakva prava na privatnost imate? Imajte na umu da u bilo kojem trenutku imate pravo od zatražiti sljedeće: Kako biste ostvarili bilo koje od gore navedenih prava molimo koristite kontakt podatke iz odjeljka o privatnosti. Ako niste zadovoljni kako smo prikupili ili upotrijebili vaše osobne podatke, možete podnijeti formalnu pritužbu Agenciji za zaštitu osobnih podataka. Gdje se čuvaju vaši osobni podaci? Osobne podatke koje prikupimo o vama čuvamo u sigurnom okruženju. Vaši osobni podaci su zaštićeni od neovlaštenog pristupa, otkrivanja, uporabe, izmjena ili uništenja od strane bilo koje organizacije ili pojedinca. Neki podaci još uvijek se pohranjuju u papirnatom obliku, ali imamo tendenciju digitalizirati sve osobne podatke koje obrađujemo. Obrađeni podaci pohranjuju se u prostorijama voditelja obrade i IT sustavima, ali ponekad podatke pohranjujemo na servere naših pouzdanih davatelja usluga (trusted service provider). Da li Ljekarma Salus razmjenjuje podatke s trećim osobama? Zaštita privatnosti je važna, stoga nikada nećemo dijeliti vaše osobne podatke s trećom osobama osim u svrhe opisane u ovim pravilima. Kao što znate, radimo zajedno s drugim kompanijama. To znači da ponekad dijelimo vaše osobne podatke s našim pouzdanim partnerima, koristeći sigurne IT sustave. Kada tako postupamo podaci se prenose na servere koji se nalaze u EU ili u zemlji osigurava adekvatnu razinu zaštite u skladu s EU zakonodavstvom. Uz navedeno, vaše osobne informacije možemo dati našim pouzdanim partnerima koji održavaju naš IT sustav ili pružaju usluge u ime voditelja obrade. Na primjer, za potrebe marketinga, financija, oglašavanje, obrade plaćanja, isporuke i druge usluge u i izvan trgovine. Ti davatelji usluga su ipak dužni, prema relevantnim ugovorima, koristiti podatke koji su im povjereni samo u skladu s našim smjernicama i isključivo u svrhu koju smo strogo odredili. Također, obvezujemo ih da adekvatno zaštitite vaše podatke i da ih smatraju poslovnom tajnom. U nekim slučajevima, naši partneri koji pružaju usluge u ime ili za Ljekarnu Salus mogu vaše podatke obraditi izvan Europske unije. Međutim, ugovori koje sklapamo s takvim subjektima obvezuju ih da vašim podacima postupaju sa posebnim sigurnosnim mjerama u skladu s propisima na snazi u državama članicama Europske unije. Koliko dugo ćemo zadržati vaše osobne podatke? Vaše osobne podatke nećemo čuvat dulje od razdoblja za koje su podaci potrebni kako bi se ispunila svrha njihovog korištenja. Više informacija o razdobljima čuvanja određenih vrsta podataka nalazi se u odjeljku za što ćemo koristiti vaše podatke? Za što ćemo koristiti vaše podatke? Možemo koristiti vaše osobne podatke na nekoliko različitih načina, uglavnom za obavljanje naših ugovornih obveza prema vama, ali ponekad i za poboljšanje vašeg iskustva kupnje, direktni marketing ili iz sigurnosnih razloga. Obrada naloga i pružanje usluga Kada obavite kupnju putem web stranice, ovisno o slučaju, možda ćemo zatražiti da date određene osobne podatke koji su potrebni za pravilnu obradu vaše kupnje. Ova situacija će se dogoditi pogotovo ako se uz kupnju naših proizvoda odlučite za korištenje jedne od usluga, kao što je dostava. Također, kako bi obradili narudžbu i osiguravali da su osobne i financijske informacije točne, koristimo pouzdane platne sustave trećih osoba kako bi osigurali da je vaša uplata sigurna i da se vaši podaci ne koriste za prijevaru. Ako želite platiti robu i usluge na internetu, voditelj obrade će zahtijevati informacije vezane uz uplatu, uključujući i broj kreditne ili debitne kartice, datum isteka kartice, CVV broj, kao i adresu za naplatu. Kako bi osigurali da se proizvodi i usluge koje kupite kod nas dostave na ispravnu adresu, vaše osobne podatke koji su potrebni za pružanje pojedinih usluga dijelimo s pouzdanih vanjskih partnera (npr. vaše ime, adresa dostave i poruke uz isporuku koje ste naveli – poput doba dana kada želite primati dostavu). Usluga kupaca – Office Ako se obratite našem uredu kupaca (zatražite povrat proizvoda ili niste zadovoljni uslugom, itd.) , ili kroz bilo koji drugi način komunikacije koji je vama dostupan, trebaju nam vaši kontakt podaci kako bismo riješili problem s kojim nam se obraćate. Podatke koje nam ustupite koristiti će se samo za ovu namjenu. U određenim slučajevima ćemo koristiti usluge drugih proizvođača kojima povjeravamo vaše podatke samo u mjeri u kojoj će to biti potrebno za rješavanje vašeg slučaja (npr. ovlaštenih servisa za popravak itd). U ovom slučaju, oni mogu biti dobavljači IT sustava s kojima voditelj obrade surađuje i mogu biti dio tehničke podrške. Također, možete kontaktirati voditelja obrade u uredu ili putem telefona. Kada nam se obraćate ili kupujete putem telefona, voditelj obrade obrađuje vaše podatke, kao što: ime i prezime, adresa, adresa dostave, telefonski broj i e-mail adresa. Spomenute podatke dostavljate dobrovoljno. Ukoliko ih ne želite dati to može dovesti do nemogućnosti ispunjenja narudžbe ili isporuke. Ljekarnaonline.hr web stranica Vaši podaci mogu biti prikupljeni i prilikom posjeta web stranici voditelja obrade. Podaci će se obrađivati samo u točno određene svrhe, o čemu ćemo Vas obavijestiti u trenutku kada posjetite web stranicu voditelja obrade (npr. za provođenje online prodaje, za spremanje shopping liste koju ste stvorili, itd.). U slučaju da ne želite da se Vaši podaci, svi ili određeni, prikupljaju u ovu svrhu možete ograničiti njihovo korištenje ili u potpunosti onemogućiti korištenje istih. Kolačići Za održavanje web stranice i osiguravanje njene funkcionalnosti voditelj obrade koristi tehnologiju općenito poznatu kao "kolačiće". Kolačić je mala tekstna datoteka koja se pohranjuje na računalo ili mobilni uređaj pri posjetu određenom web-mjestu. S pomoću kolačića web-mjesto pamti vaše radnje i željene postavke (poput prijave, jezika, veličine fonta i drugih željenih postavki koje se odnose na prikaz) tijekom duljeg razdoblja, pa ih nije potrebno ponovno unositi pri svakom povratku na web-mjesto odnosno pri pregledavanju njegovih različitih stranica. Kolačići mogu biti privremeni ili trajni, na primjer, JavaScript ili Flash tehnologije. Zahvaljujući kolačićima na našim stranicama možete pretraživati bez poteškoća i pokazivat će vam se rezultati koji su relevantni za vas. Koristimo sljedeće kolačiće: 1) privremene korisničke kolačiće unosa (session-id) ili trajne kolačiće ograničene na nekoliko sati u nekim slučajevima, 2) kolačiće za provjeru autentičnosti, koji se koriste za autentifikacijske usluge, tijekom trajanja pregleda , 3) korisničke sigurnosne kolačiće koji se koriste za otkrivanje zloupotreba autentičnosti, ograničenog trajanja, 4) kolačiće multimedijskih sadržaja, kao što su kolačići za flash player, za trajanja pregleda, 5) kolačiće omogućavanja učitavanja, tijekom trajanja pregleda, 6) trajne kolačiće za prilagodbu korisničkog sučelja za vrijeme trajanja pregleda (ili malo duže), 7) kolačiće trećih strana za dijeljenje dodataka društvenih mreža za prijavljene članove društvene mreže, 8) kolačiće dodataka društvenih mreža namijenjene praćenju, 9) promidžbene kolačići trećih strana te 10) analitičke kolačiće . Kolačićima pohranjenima na računalu možete pristupiti kada posjetite našu web stranicu ili otvorite e-mail koji ćemo vam poslati. Ako želite izbrisati kolačiće koji su već na vašem računalu, molimo pogledajte vaš preglednik pod upute te kliknite na izborniku "Pomoć". Obrađujemo kolačiće samo uz vaš pristanak. Možete prihvatiti, prihvatiti djelomično ili odbiti korištenje kolačića, samo provjerite postavke u vašem pregledniku. Međutim, napominjemo kako neke od značajki naše web stranice možda neće funkcionirati bez kolačića. Tražeći suglasnost predstavit ćemo svrhu u koju ćemo obrađivati ovu vrstu informacija te ćemo vas obavijestiti o vašim pravima. Možete pronaći više informacija o kolačićima u Pravilima o korištenju kolačića (cookies). Druge web stranice Ljekarnaonline.hr stranica može sadržavati linkove za web-lokacije trećih strana. Ova pravila primjenjuju se samo na ovu web stranicu pa prilikom povezivanja s drugim web stranicama, upućujemo vas da pročitate njihova pravila privatnosti. Marketing Ljerana Salus želio bi vam poslati informacije o našim proizvodima i uslugama za koje bi mogli biti zainteresirani. Međutim, marketinški materijal dopušteno nam je slati samo ako se vi odluče za to te nam date privolu. Imajte na umu da čak i ako ste pristali primati naše marketinške poruke, možete u bilo kojem trenutku odustati od primanja marketinških poruka. Ako više ne želite da vas kontaktiramo u marketinške svrhe, molimo vas izaberite tu opciju na kraju naše marketinške poruke (e-mail/newsletter) ili nam pošaljite mail na info@ljekarna-salus.hr . Stupanja na snagu te promjene pravila o privatnosti Ovo pravila stupaju na snagu 25. svibnja 2018., a objavit će se na web stranici.