http___maori.hr_vsebine_o-nama_opci-uvjeti-poslovanja__1.xml
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No products Prices are tax included 'The seller' refers to S.S. Shapley & CO LTD. 'The buyer' refers to any legal entity purchasing from the seller. All prices and transactions are in New Zealand Dollars. Cardholder statements will appear with the name ‘Pink Plumbing Shop’ not ‘S.S. Shapley & Co’. Where the seller accepts the buyer's order these terms and conditions (together with the acceptance) constitute the entire agreement between the seller and the buyer and it is expressly agreed that there are no other understandings, representations or warranties of any kind (express or implied) forming part of this contract. In particular: Any condition contained in the buyer's order which is inconsistent with, qualifies or is contrary to these conditions shall have no effect unless that condition is expressly accepted in writing by the seller. Any variation, waiver or cancellation of the buyer's order shall have no effect unless accepted in writing by the seller. Where the seller accepts cancellation the seller may levy a handling charge of up to 20% of the price. Where the buyer and the seller agree to a variation in the quantity of the goods, the goods shall be priced either at the rate applicable to the original quantity or the revised quantity at the absolute discretion of the seller. The seller's website, the information on it and any information in emails and other forms of advertisement constitute an invitation to treat and not an offer to supply products. When the buyer orders products from the seller, this constitutes an offer from the buyer to buy those products in accordance with these Conditions of Use. The sellers acceptance of the buyers order occurs (and the contract is formed) when the goods are dispatched to the buyer. The buyer may order products from the seller by completing and submitting the checkout process on the seller's website or in store. The buyer must provide all required information (including name, email address, and payment details) or the seller may not be able to process the buyers order. No order shall be deemed accepted by the seller until the seller has sent the buyers order. The seller reserves the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by the buyer. If the seller rejects the buyers order (or part of the order), the seller will attempt a best effort to refund all money paid by the buyer in relation to the rejected part of the order, be it part of or the entire order. The seller shall have no further liability to the buyer in relation to the rejected order. In the event the transaction the subject of these conditions of sale is subject to the Consumer Guarantees Act 1993 ("the Act") then; Where the buyer is acquiring the product for the purpose of business then the Act shall not apply. In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Act, to the intent that no provisions shall any way limit the purchaser's rights under the Act. If you do not pay any money owed when due, you will be obliged to pay any collection cost incurred by S.S. Shapley & CO LTD. (including debt collector and legal fees on a solicitor-client basis). Except where specifically stated in relation to a particular product, the prices for the products are stated and are payable in New Zealand dollars (NZD). Taxes and other charges: All prices and delivery charges within New Zealand are inclusive of New Zealand Goods and Services Tax at the rate of current rate Where the buyer and the seller agree to a variation in the quantity of the goods, the goods shall be priced either at the rate applicable to the original quantity or the revised quantity at the absolute discretion of the seller. The seller may vary any prices on the seller's website at any time and without notice to the buyer. All orders are subject to the availability of products. If for any reason a product is not available, the seller will endeavour to notify the non-availability on this website. The seller may revise the range of products or the specification of any product at any time and without notice to the buyer. Once the seller has confirmed acceptance of the buyer's order, the seller will endeavour to dispatch the buyer's order within 3 business days unless a different timeframe is specified in relation to a particular product. If the seller is unable to dispatch the buyer's order within the time frame specified the seller will endeavour to contact the buyer and advise the buyer of the expected dispatch date. The seller reserves the right to dispatch the buyer's order in one delivery or by installments. Failure to deliver any installment shall not entitle the buyer to repudiate the contract as to any installments already delivered. The buyer may cancel any undelivered installments up until the installment is confirmed. Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation and the seller will not be liable for any loss, expense, or other damage caused by any delay in delivery. The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). The seller will not be responsible for any order that is delivered in accordance with the buyers delivery instructions. Where products are listed on the seller's website with an incorrect price or with incorrect information, the seller reserves the right to cancel the buyers order (regardless of whether the buyer has made payment for that order). Where the buyer has already made payment for an order that is subsequently cancelled by the seller, the seller will refund the amount paid by the buyer in relation to that order. The seller may cancel the buyer's order any time prior to our order confirmation. Any variation, waiver or cancellation of the buyer's order shall have no effect unless accepted in writing by the seller. Where the seller accepts cancellation the seller may levy a handling charge of up to 20% of the price. Liability for shortages in the quantity of goods delivered is limited to making up the shortages. No claim for shortages in quantity will be allowed unless the customer gives notification of the shortage in writing within 7 days of the delivery and provides a reasonable opportunity for the seller to investigate the claim. Goods leaving the seller's premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner: Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier's note has been received. Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly. Within 7 days of receipt of consignment the buyer must ensure that all goods received are in good order and condition. No claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller, details of any claim should be advised to the seller. Goods supplied in accordance with the buyer's order can only be returned with the express approval of the seller. Requests to return goods must be submitted within 7 days from the date of shipping and the original invoice number must be quoted. Where goods are accepted (for credit or refund at the sellers discretion) they must be delivered at the buyer's expense into the seller's store or warehouse in original condition and packaging. Returned products are the buyer's responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit. The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 20% of the invoice priced and levied at the seller's absolute discretion. Any refunds (at the sellers descretion) will be refunded in the form of the original payment method used by the buyer. Forward replacements are provided at the seller's discretion. If you have been provided a forward replacement and you do return the item it is replacing then the seller is entitled to charge the price of the forward replacement to your credit card. Under the Consumer Guarantees Act the Seller is not required by the law to offer a refund if the Buyer decided they do not want the goods anymore after the purchase. The Act only applies when the goods do not meet one of the guarantees. Each return case under this circumstances will be looked at individually by the Seller to decide whether to accept the return or decline. To the maximum extent permitted by law, the seller disclaims all warranties, representations, and guarantees (whether, express, implied, or statutory), with respect to any product or any information supplied to the buyer by the seller including, but not limited to, warranties of availability, accuracy, non-infringement, completeness, timeliness, currency, merchantability, or fitness for a particular purpose. To the maximum extent permitted by law, the sellers liability to the buyer (whether in contract, tort, or otherwise) for any loss, damage, or injury arising from any defect in, or non-compliance of, a product supplied to the buyer by the seller shall be limited to the price paid by the buyer for that product. To the maximum extent permitted by law, the seller will not be liable (whether in contract, tort, or otherwise) for any loss of profits, or any indirect, incidental, consequential, or economic loss or damage (howsoever caused), which you may directly or indirectly suffer in connection with the buyers access to, use of, or reliance upon, any product or any information supplied to the buyer by the seller. In lieu of any warranty, condition, or liability by law, the seller's liability in respect of any defect in or failure of the goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects arising under normal proper use and maintenance arising solely from faulty design, materials, or workmanship within the guarantee period, if stated, or otherwise within 6 months of the date of supply, provided always that such defective parts are promptly returned to the seller, unless otherwise arranged. All software is excluded from any such warranties. At the termination of the appropriate period (ie guarantee period) all liability on the seller's part ceases. The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment. The seller's liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller. The seller is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, invoice or acknowledgement. Due to the seller's administrative processes, errors (if any) may be discovered up to 30 days after the goods have been delivered to the buyer. The seller will notify the buyer promptly of any error or omission discovered by the seller, and give the buyer the option of returning the goods for a full refund. Modifications and improvements to the seller's products are constantly being made. Although the seller has endeavoured to ensure that the product and pricing information provided on its website is accurate, complete, and current, the seller does not provide any representations or warranties as to its accuracy, completeness or currency of information, and the seller shall not be responsible or liable for any inaccurate, incomplete, or out-of-date information on this website. Also, the seller relies on information from its suppliers and product manufactures. Descriptions, illustrations and literature are therefore not binding on the seller. If the goods do not match the description on the seller's website, the buyer should inform the seller immediately so that the seller may take appropriate action. The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour dispute, civil commotion, intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller's control. The buyer shall be solely responsible for obtaining any necessary permits under and for compliance with all legislation, regulations, by-laws or rules having the force of law in connection with the installation and operation of the goods. Ownership of all goods sold by the seller ("the goods") is retained by the seller until until the buyer has received the full price for the products and the applicable delivery charges. This provision is designed to protect the seller in the event of the bankruptcy, receivership or liquidation of the buyer, a seizure of goods by a creditor of the buyer or default in payment. Until full payment is made the buyer agrees to: Enable the goods to be readily identifiable as the property of the seller. Maintain the goods so supplied in good order and condition and to return the goods immediately if called upon to do so by the seller. On a sale or other realisation of the goods the buyer shall identify and separately account for the proceeds of sale. Until full payment has been received in respect of the goods supplied the buyer acknowledges and agrees that: These terms and conditions constitute a security agreement for the purposes of section 36 of the Personal Property Securities Act 1999; and A security interest is taken in all goods previously supplied by the seller to the buyer (if any) and all goods that will be supplied in the future by the seller to the buyer during the continuance of the parties relationship; Sign any further documents and/or provide any further information, such information to be complete, accurate and up-to-date in all respects, which the seller may reasonably require to register a financing statement or financing change statement on the Personal Property Securities Register; Indemnify, and upon demand reimburse, the seller for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register or releasing any goods charged thereby; Not register a financing change statement (in accordance with Regulation 9) or a change demand (in accordance with Regulation 10) without the prior written consent of the seller; Give the seller not less than 14 days prior written notice of any proposed change in the buyer's name and/or any other change in the buyer's details (including but not limited to, changes in the buyer's address, facsimile number, or business practice); and Immediately advise the seller of any material change in its business practices of selling the goods which would result in a change in the nature of proceeds derived from such sales. Unless otherwise agreed to in writing by the seller, the buyer waives its right to receive a verification statement in accordance with section 148 of the Personal Property Securities Act. Once the buyers order has been delivered to the buyer (or has otherwise been delivered in accordance with the buyer's delivery instructions), the buyer assumes full responsibility for and risk in the products. The seller reserves the right to change these Conditions of Use from time to time by publishing the changed terms on the seller's website. When revised Conditions of Use are published on this website, all orders submitted by the buyer after the revised Conditions of Use are published shall be subject to the revised Conditions of Use. If any provision of these Conditions of Use is held to be invalid or unenforceable for any reason, the remaining provisions shall, to the maximum extent possible, remain in full force and effect. Any claim or dispute arising hereunder shall be subject to arbitration in accordance with the Arbitration Act 1996. These Conditions of Use (and any contracts to which these Conditions of Use apply) shall be governed by the laws of New Zealand. Also the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these Conditions of Use (and any contracts to which these Conditions of Use apply).
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OPĆE ODREDBE Opći uvjeti poslovanja opisuju i uređuju prava i obveze ugovornih stranaka, između tvrtke Maori d. o. o. i naručitelja robe i usluga koje obavlja Maori d. o. o. te tako propisuju način, sadržaj i uvjete poslovanja i sastavni su dio svakog ugovora, odnosno ponude. Opći uvjeti poslovanja mogu se mijenjati tijekom trajanja ugovora. Promijenjeni opći uvjeti poslovanja stupaju na snagu na dan njihove objave na internetskoj stranici tvrtke Maori d.o.o na www.maori.si Opći uvjeti poslovanja dostupni su i na lokaciji sjedišta tvrtke Maori d.o.o., na adresi Špruha 14, 1236 Trzin. PONUDE, NARUDŽBE Sve isporuke i usluge temelje se isključivo na sljedećim općim uvjetima poslovanja tvrtke Maori d. o. o., Špruha 14, 1236 Trzin (u daljnjem tekstu: prodavatelj). Odstupajući dogovori vrijede ako su u pisanom obliku. Sve moguće kasnije isporuke također podliježu ovim općim uvjetima poslovanja. Osobni ili telefonski dogovori stupaju na snagu prodavateljevom pisanom potvrdom valjanosti dogovora. Kao pisane potvrde vrijede i naše potvrde, poslane faksom ili elektroničkom poštom. Ponuda prodavatelja koja je osnova za narudžbu kupca i sklapanje ugovora samo je informativne prirode, a zadržavamo pravo na promjenu ponuđene cijene. Uvjeti kupca ili bilo koji uvjeti drugačiji od općih uvjeta prodaje primjenjuju se samo u slučaju da ih je tvrtka Maori d. o. o. pismeno potvrdila. Nakon izdavanja računa, a najkasnije po primitku robe kupac prihvaća i priznaje opće uvjete prodaje tvrtke Maori d. o. o. Crteži i drugi prilozi priloženi ponudi za prodavatelja su obavezujući samo ako su u narudžbi izričito određeni i navedeni. Ti prilozi služe samo za osobnu kupčevu upotrebu i bez pismene dozvole prodavatelja ne smiju se umnožavati ili davati na raspolaganje trećim osobama. U slučaju otkazivanja narudžbe, kupac je dužan prodavatelju vratiti sve troškove povezane s tom narudžbom do dana njezina otkazivanja. Za narudžbe u kojima je proizvod već proizveden (proizvodi po narudžbi), kupčevo otkazivanje nije moguće. U tekstilnoj branši nije neobično da se može pojaviti do 10 % odstupanja kod potvrđenih količina isporučene robe ako se roba naručuje po tekućem metru. U tom slučaju prodavatelj će zaračunati razliku u cijeni, prilagođenu stvarno isporučenoj količini. Najmanja vrijednost naručene robe, odnosno najmanja vrijednost pojedinačne otpreme, usluge iznosi 50,00 EUR. ROK ISPORUKE Rok za isporuku je prema dogovoru, a prodavatelj i kupac utvrđuju ga u pisanom obliku. Rok za isporuku počinje od dana obostranog potvrđivanja narudžbe, odnosno prema pisanom dogovoru. U slučaju prodavateljeva kašnjenja kupac ima pravo, u skladu sa zakonskim odredbama, otkazati ugovor, ponudu, nakon što je uzalud odredio naknadni rok od najmanje 30 dana za ispunjenje narudžbe. Međutim, prodavatelj ne preuzima odgovornost za bilo kakvo kašnjenje u ispunjenju koje je nastalo zbog okolnosti izvan njegova utjecaja ili kontrole (npr. zbog kašnjenja proizvođača), koje unatoč dužnoj pažnji u trenutku slanja potvrde narudžbe nije bilo moguće očekivati niti ih je bilo moguće ukloniti ili spriječiti razumnim mjerama. Ako kupac na vlastitu inicijativu ili u dogovoru s prodavateljem promijeni rok isporuke ili druge uvjete, prodavatelj zadržava pravo na moguću promjenu cijene robe. Rokovi isporuke navedeni u ponudama, odn. potvrdama narudžbi, vrijede uz pridržaj ako i prodavatelj primi robu u predviđenom roku od svojih dobavljača. Prodavatelj ima pravo na djelomične isporuke. PREUZIMANJE ROBE Roba se isporučuje paritetom „ex works“ skladište, na adresi sjedišta tvrtke prodavatelja. Ako kupac bez opravdanog razloga ne preuzme robu, snosi odgovornost za štetu i troškove nastale na taj način. Za prijevoz i istovar odgovoran je kupac, odnosno njegov ovlašteni prijevoznik ili špediter (Incoterms 2000). ROK PLAĆANJA, KAŠNJENJE U PREUZIMANJU ROBE Račun koji izdaje prodavatelj potrebno je platiti u dogovorenom roku. Račun mora biti plaćen u cijelosti, nikakvi odbitci nisu dopušteni. U slučaju kašnjenja s plaćanjem kupac je dužan platiti zakonske zatezne kamate. Kupac nije u mogućnosti prolongirati plaćanje ili postavljati suprotne dugove, osim ako ih prodavatelj prizna ili ako ih pravomoćno prizna nadležno tijelo. Prodavatelj zbog opravdanih razloga kupca može besplatno čuvati robu u svojim prostorijama najviše 14 dana, računajući od isteka datuma isporuke. Zbog neopravdanih razloga prodavatelj ima pravo naplatiti skladištenje i sve troškove nastale u vezi sa skladištenjem i nije odgovoran ni za kakvu štetu, kvarenje robe za vrijeme skladištenja i nije obvezan prihvatiti takve reklamacije. U slučaju da kupac bez suglasnosti prodavatelja kasni s preuzimanjem robe za više od 30 dana, prodavatelj ima pravo, po vlastitom nahođenju, odustati od ugovora, o čemu će poslati pismenu izjavu kupcu, a istovremeno zahtijevati naknadu svih troškova nastalih od prvog dana kašnjenja. Ako je prodavatelj isporučio robu na odredišno mjesto, kupac je dužan omogućiti pristup mjestu istovara za teretno vozilo i osigurati pravilni istovar isporučene robe prikladnom mehanizacijom. PRIDRŽAJ PRAVA VLASNIŠTVA Prodavatelj zadržava pravo vlasništva nad isporučenom robom do potpunog podmirenja, odnosno do potpunog ispunjenja kupčevih obaveza u vezi s dostavljenom robom, uključivo s plaćanjem mogućih troškova opomena i zateznih kamata. U slučaju ugradnje proizvoda prodavatelja s drugim proizvodima prodavatelj zadržava pravo vlasništva na dijelu tih proizvoda ili na razmjernom dijelu novog proizvoda. U slučaju zalaganja, krađe ili bilo kakvih zahvata u pravo prodavatelja, kupac je o tome dužan obavijestiti prodavatelja. Kupac je odgovoran za štetu nastalu po osnovi krivice na pridržaj prava vlasništva. U slučaju postupanja protivno ugovoru, osobito u slučaju kašnjenja plaćanja, prodavatelj ima pravo na povrat prodane robe. Kod preuzimanja robe nije riječ o otkazivanju ugovora, osim ako prodavatelj to izričito navede u pisanom obliku. Kupac dopušta prodavatelju da uđe u njegove prostorije, gdje je roba uskladištena, ako se zahtijeva izvršenje pridržaja prava vlasništva. Ako kupac prije isteka roka plaćanja proda robu unaprijed svome kupcu, mora u slučaju nepoštivanja roka plaćanja i zahtjeva prodavatelja, predati dugove prodavatelju i to u visini prodajne vrijednosti neplaćene robe. Kupac robe dužan je svog kupca upoznati s klauzulom prodavatelja o pridržaju prava vlasništva. Kupac je dužan sudjelovati u svim mjerama zaštite imovine prodavatelja, odnosno prava vlasništva nad robom prodavatelja do ispunjenja svih svojih obveza. PRIJELAZ RIZIKA Isporukom robe kupcu ili njegovu ovlaštenom zastupniku prilikom slanja preko prijevoznika rizik se prenosi na kupca, bez obzira na to tko snosi troškove prijevoza. U slučaju da je roba na vozilu namijenjena za više kupaca, svaki kupac preuzima odgovornost za moguću štetu na cjelokupnoj robi, uključujući onu koja nije u njegovu vlasništvu, a koju prouzrokuje preuzimatelj neprofesionalnim rukovanjem prilikom preuzimanja robe. JAMSTVO I GARANCIJA Prodavatelj za robu preuzima takva jamstva kakva mu je dao dobavljač. Prodavatelj preuzima jamstvo za kakvoću, odnosno integritet isporučene robe u smislu i u skladu s kataloškim podacima te u skladu s prethodnim pismenim dogovorima s kupcem. Prodavatelj ne preuzima nikakvo jamstvo za robu u slučajevima gdje je šteta nastala zbog nestručne upotrebe, zbog neovlaštenog i nestručnog zahvata u samu robu, zbog nestručnog, nedovoljnog ili neopreznog rukovanja s robom. Garancija ne vrijedi za bilo koju štetu uzrokovanu nestručnim istovarom. Kupac može količinsko odstupanje ili odstupanje kakvoće isporučene robe pismeno javiti, odnosno reklamirati u trenutku samog preuzimanja, ali najkasnije u roku od 8 dana od preuzimanja robe. Kupac može skrivene greške i skrivena odstupanja kakvoće pismeno javiti ili reklamirati u trenutku samog preuzimanja, ali najkasnije u roku od 8 dana od dana kada je primijetio grešku. U slučaju prethodnog tehničkog preuzimanja robe kupac nema pravo na naknadnu reklamaciju robe, osim u slučaju skrivene greške. Kupac mora izvršiti vizualnu provjeru robe prije istovara te fotografijama i zapisnikom dokumentirati bilo kakvu štetu ili oštećenja nastala prije istovara. Kupac ni u kojem slučaju ne može koristiti / prodati robu dok se reklamacija ne riješi. U slučaju jamstva ili reklamacije kupac nema pravo na zadržavanje dospjelih plaćanja. Kupac je u slučaju prodavateljeva zahtjeva dužan odmah vratiti reklamiranu robu ili pojedinačne primjerke, kako bi se utvrdila opravdanost reklamacije. U suprotnom slučaju kupac gubi pravo na pritužbu, odnosno reklamaciju. Ako se kupčeva reklamacija dokaže opravdanom, prodavatelj se obvezuje otkloniti je u najkraćem mogućem vremenu, tj. u najkraćem razumnom roku. ZAŠTITA POSLOVNE TAJNE Prodavatelj se obvezuje da će sve informacije koje dobije u procesu sklapanja posla, prodaje robe i pružanja usluga čuvati kao poslovnu tajnu te ih neće prosljeđivati trećim neovlaštenim osobama. Isti uvjeti vrijede za kupca. PRAVA INTELEKTUALNOG VLASNIŠTVA Prodavatelj zadržava sva prava intelektualnog vlasništva na svim izdanim dokumentima (tehnička dokumentacija, izvješća, potvrde i druge zabilješke koje nastaju tijekom poslovanja) koji se nalaze ili su objavljeni u pisanom obliku, na internetu, u drugom elektroničkom obliku ili su poslani trećoj strani. Niti jedan izdani dokument ne može se koristiti, prenositi, kopirati ili snimati u bilo kojem obliku, uključujući elektronički, fotografski, mehanički, papirnati i drugi oblik bez prethodnog odobrenja odgovorne osobe prodavatelja. RASKID UGOVORA Prodavatelj ima pravo raskinuti ugovor: - ako zbog više sile (strujni udar, munja, ...), štrajka ili drugih; - okolnosti na koje nema nikakav utjecaj, ne može ispuniti ugovorne obveze; - ako kupac rok plaćanja dogovoren u pismenom obliku prekorači za više od 30 dana i ne iskoristi naknadni rok; - ako je kupac zbog krajnjeg nemara dao lažne podatke o svojim obvezama, koji ugrožavaju njegovu sposobnost ispunjenja obveza; Kupac ima pravo raskinuti ugovor: - ako prodavatelj namjerno ili zbog krajnjeg nemara onemogući isporuku robe; - ako prodavatelj ne poštuje naknadno produžen rok isporuke; REKLAMACIJA Kupac je dužan primljenu robu na uobičajeni način pregledati ili je dati na pregled i o vidljivim nedostacima pismeno obavijestiti prodavatelja u roku od osam dana od preuzimanja robe. Kupac se obvezuje da će količinsko odstupanje ili odstupanje kakvoće isporučene robe pismeno javiti, odnosno reklamirati u trenutku samog preuzimanja, ali najkasnije u roku od 8 dana od preuzimanja robe. Kupac je u slučaju prodavateljeva zahtjeva dužan odmah vratiti reklamiranu robu ili pojedinačne primjerke, kako bi se utvrdila opravdanost reklamacije. U suprotnom slučaju kupac gubi pravo na pritužbu, odnosno reklamaciju. Kupac može prodavatelju vratiti robu samo uz njegov pristanak. Prodavatelj svaku reklamaciju prihvaća samo u pisanom obliku uz priložene fotografije, koje uključuju relevantne podatke za identifikaciju isporučene robe, uz detaljan opis, stupanj i otkriće greške, koja je potkrijepljena odgovarajućom dokumentacijom (račun, potpisana otpremnica i CMR za izravne isporuke). Kupac ni u kojem slučaju ne može koristiti / prodati robu dok se reklamacija ne riješi. Osim toga, kupac mora omogućiti predstavniku prodavatelja da vidi i pregleda reklamiranu robu ili da organizira pregled reklamirane robe. Prodavatelj u slučaju primitka reklamacije i nakon što se uvjeri da je reklamacija opravdana daje prijedlog za rješavanje reklamacije smanjenjem cijena ili prvenstveno za pokrivanje troškova reklamacije, ovisno o vrsti i stupnju greške. Ako je tehnički opravdano da se proizvod ne može ugraditi i stoga se proizvod zamijeni, dodatno vrijeme potrebno za isporuku zamjenskog proizvoda ne može se smatrati kašnjenjem isporuke u odnosu na originalni rok isporuke. Kupac unatoč svom jamstvenom potraživanju nema pravo na zadržavanje bilo kakvih isplata koje duguje. Prodavatelj ne uzima u obzir ni jednu reklamaciju zbog nepravilne i nestručne upotrebe, zbog neovlaštenog i nestručnog zahvata u samu robu i zbog nestručnog, nedovoljnog ili neopreznog rukovanja robom. Svaka reklamacija mora biti u pisanom obliku. OGRANIČENJE ODGOVORNOSTI Prodavatelj nije odgovoran ni za koju neizravnu, posljedičnu ili nepredvidivu štetu, niti za gubitak dobiti, odn. prihoda zbog gubitka robe, potencijalnih gubitaka tržišta ili drugih sličnih razloga. Iznos obveze jamstva prodavatelja ili druge odgovornosti ne mogu nadmašiti zaračunate vrijednosti naručene i / ili isporučene robe prema ovom ugovoru. VIŠA SILA Prodavatelj i kupac nisu odgovorni za pravne posljedice povrede ugovora ako je do raskida ugovora došlo zbog okolnosti više sile. Pod pojmom viša sila podrazumijevaju se svi izvanredni i nepredvidivi događaji na koje prodavatelj i kupac ne mogu utjecati, spriječiti ih i koji su izvan dosega njihova poslovanja. RJEŠAVANJE SPOROVA I MJERODAVNO PRAVO, NADLEŽNOST Za procjenu i reguliranje pravnih odnosa primjenjuje se mjerodavno slovensko pravo i Zakon o obveznim odnosima. Za rješavanje sporova nadležan je sud u Ljubljani. VALJANOST OPĆIH UVJETA POSLOVANJA Opći uvjeti poslovanja tvrtke Maori d. o. o. stupaju na snagu na dan 1. siječnja 2015. godine i vrijede do opoziva. Trzin, 13. Maori d.o.o. Direktor: Marsel Osmanagić