http___mack-concord.hr_hr_uvijeti-poslovanja__1.xml
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Terms & Conditions16 Jul 2015 Car rent agreement - Subject of the agreement 1.1 In conformity with the conditions of the present agreement the Lessor is obligated to provide the Renter with a motor vehicle (hereinafter referred to as «vehicle») for rent (hereinafter referred to as «rent») in conformity with the conditions set up in the Renter’s order for the rent of the vehicle of the present Agreement, and the Renter is obligated to pay for the rent of the vehicle in accordance with the conditions set up by the present agreement. - Authorised user of the vehicle 2.1 In accordance with the conditions of the present agreement the vehicle may only be used by person or persons, information on which was presented by the Renter to the Lessor (hereinafter referred to as «driver») 2.2 In accordance with the conditions of the present agreement, the driver of the rented vehicle must be a grown up (no less than 21 years old), with the driver’s licence of the B category or similar to them and his state of health must permit the used of the rented vehicle. 2.3 The copies of the documents confirming the conformity of the driver to the conditions set up in the provision 2.2 of the present agreement, must be presented to the Lessor for evaluation. - Conditions of the transfer of the vehicle 3.1 The Lessor provides the Renter with the vehicle corresponding to the conditions set up by the rentor to the present agreement. The vehicle is presented to the renter at the parking lot at the address agreed prior booking for the period the Lessor stated in his order for the rent of the vehicle. 3.2 Once the order for the rent of the vehicle is drawn up, the Renter submits the payment for the reservation of the vehicle (hereinafter referred to as the «sum for reservation») to the bank account of the Lessor. 3.2 Upon the transfer of the vehicle an Act of the vehicle provision-receipt is drawn up in accordance to the form set up by of the present Agreement. 3.3 The Renter returns the vehicle by the agreed date to the parking lot at the agreed address, in a technically working order in conformity with the vehicle provision-reception act. The vehicle is considered returned once it is handed over to the authorised representative of the Lessor. The Parties may agree on the different location of the return of the vehicle, such an agreement must be drawn up as a separate annex to the present Agreement. 3.4 In the event the Renter cannot return the vehicle by the set date, the Renter is obligated to inform the Lessor within 48 hours before the set date of the transfer of the vehicle. By the agreement of the Parties the period for the return of the vehicle may be extended. - Conditions of the use of the vehicle 4.1 The Renter takes upon himself an obligation to use the rented vehicle in conformity with its purpose and the instructions for the use of the vehicle set up by the Annex 1 to the present agreement. 4.2 The Renter has the right to use the rented vehicle only within the borders of the Republic of Estonia. 4.3 The Renter takes upon himself an obligation to not transport cargo using the rented vehicle nor a number of passengers that are not set by the registered parameters of the vehicle. 4.4 The Renter is obligated to keep the rented vehicle in a working technical order and pay for any required repairs necessary to return the vehicle to the technical working order should the vehicle break down. All works regarding the repairs must be carried out in the repair service centre provided by the Lessor. - Payment conditions 5.1 Renter pays the Lessor for car rental at the time of online booking by the means of the bank transfer to the bank account of the Lessor. The full payment must be made on the date of the vehicle reservation. 5.2 The Parties may agree that the Lessor shall pay for the rent of the vehicle in advance in a form of the prepayment (hereinafter «prepayment»). 5.3 Depending on the value of the vehicle the Renter is obligated to reserve a certain amount of deposit. The amount of deposit will be specified at the time of the booking. The deposit shall be made in cash on the receipt of the vehicle and shall be returned to the Renter by the means of a bank transfer within a week from the date the vehicle was returned to the Lessor, provided there were no violations of the agreement. 5.4 The invoices are to be paid by the means of the banking cards Visa and MasterCard or any Estonian bank cards. - Vehicle insurance 6.1 The Lessor shall present the Renter with a vehicle with the duly drawn up insurance policy in conformity with the conditions set up by the applicable legislation. 6.2 The Lessor shall provide the Renter with all the necessary documents regarding the insurance for the provided vehicle. 6.3 Should an insurance event set by the insurance policy, the Renter is obligated to immediately inform the Lessor and the insurance company, with which the Lessor sign an insurance agreement. 6.4 The Lessor has no right to perform any actions aimed towards changing the provisions of the signed insurance agreement or signing an insurance agreement with a different company. - Accident insurance 7.1 The Lessor has signed a personal accident insurance (PAI — Personal Accident Insurance) in accordance with the legislation of the Estonia. 7.2 The PAI comes into action in the event of death or injury during the use of the vehicle, loading and unloading from the vehicle. 7.3 Personal accident insurance shall insure the payment for the medical help in the event of an accident connected to the use of the vehicle, except for the event that took place due to: - war, civil war, revolution; - suicide, intentional self inflicted injury, committed crime by the insured person ; - pregnancy, long term or chronicle sickness; - participation in a rally or in a race; - use of the vehicle in violation of the rules set up by annex 1; - picking up hitchhikers; - using the vehicle in violation of the rules set up by the producer of the vehicle. - Responsibility of the Renter 8.1 The Renter bears material liability for any damage caused to the vehicle before the return of the vehicle to the Lessor in accordance with provisions 3.3 of the present agreement, should the Renter be at fault for such a damage appearing and if the damage caused is not controlled by the insurance policy of the signed insurance agreement. 8.2 The Renter bears responsibility for any damage caused by the wrong use of the vehicle, for the inadequate technical conditions of the vehicle set by the vehicle receipt-provision act by the date of return of the vehicle. 8.3 In the event of theft, purposeful damage of the vehicle by third parties or any other damage caused by the actions of third parties, the Renter shall immediately inform the Lessor. The Renter is obligated to cooperate with the law enforcement and employees of the insurance company. 8.4 Should the vehicle be damaged and no longer usable in accordance with it’s purpose, the Renter is obligated to turn over to the Lessor the vehicle ignition keys and the documentation connected to the vehicle. - Returns and fines 9.1 The Renter bears responsibility for any fines that were issue during his use of the vehicle. The Renter is obligated to personally and at his own account cover the fines, all procedural costs is there are any and provide the Lessor with the copies of all documents. 9.2 In the event the Renter does not appear in order to receive the vehicle in the agreed time, the prepayment for the rent of the vehicle shall not be returned. Should the Renter inform the Lessor of his refusal to rent the vehicle within 24 hours from the date of the transfer of the vehicle, the prepayment shall be returned aside from the sum of one day payment. 9.3 Should the Renter violate the provisions of the present agreement or the conditions of use of the rented vehicle set by the Annex 1 to the agreement, the Lessor shall have the right to demand a contractual fine in the amount depending on the severity of the violation: – should the Renter return the vehicle in the condition different from the condition of the vehicle upon it’s receipt (the vehicle is returned dirty), the a fine in the amount of 35 EUR plus VAT shall be paid. – should there be any fines in connection to the use of the vehicle the Renter shall pay up the fine himself and additional procedural costs of the Lessor up to 40 EUR. Liability of the Lessor 10.1 The Lessor bears no liability for the damage suffered by the Renter or third parties during the use of the vehicle unless such damage was caused due to the negligence of the Lessor or due to the vehicle provided to the Lessor not being in the proper working order. 10.2 The Lessor bears no responsibility for the property of the Renter left in the vehicle after the present agreement is no longer in force. Privacy and confidentiality provisions 11.1 The parties are obligated not to disclose the provisions of this Agreement and other information they obtained during the performance of the present Agreement to third Parties, unless when such is prescribed in the accordance with the applicable legislation or in accordance with lawful demand of the state authorities representatives, acting in conformity with their authorisation. 11.2 The Lessor informs the Renter that a GPS beacon is installed in the interior of the vehicle. The Lessor takes upon himself the obligation to use the information from the beacon only in case the vehicle is not returned in time or if the vehicle is stolen. By signing the present Agreement the Renter confirms his consent regarding the presence of a GPS beacon in the vehicle. 11.3 By signing the present agreement the Renter confirms the right of the Lessor to keep the information he received during the performance of the present Agreement. 11.4 The confidentiality provisions remain in force during 1 year from the date of the termination of the present Agreement. Miscellaneous provisions 12.1 The legislation of the Republic of Estonia shall be applicable to the present Agreement. 12.2 Any dispute arising due to performance or failure to perform the obligation under the present agreement the Parties shall attempt to settle by the means of the mutual negotiations. Should the Parties fail to resolve the dispute by the means of negotiations, the Parties shall be liable to turn to the civil court of the Republic of Estonia to settle the dispute in conformity with the active legislation of Estonia. 12.3 Any changes or annexes to the provisions of the present Agreement shall be drawn up in writing as annexes to the present Agreement and are signed by both Parties. Annexes duly drawn up become an integral part of the Agreement. Signatures of the Parties Annex 1 Instructions regarding the use of the vehicle The Renter is obligated to use the rented vehicle exclusively in conformity with the provisions of these instructions. Provisions regarding the use of the vehicle. The Renter has the right to: - use the vehicle in conformity with it’s purpose within the borders of Estonia; - transport passengers in the amount of no more than 3 persons per time; - install a child’s seat in the vehicle and other equipment for the safe transportation of children, the us of which is permitted by Estonian legislation; - transport house animal in the vehicle, provided they are kept in a transportation cage; - keep personal belongings in the vehicle (CD’s, air fresheners and other) The Renter has no right to: - modify the vehicle; - transport cargo that exceeds the dimensions of the vehicle or the cargo the mass of which exceed the mass of the cargo permitter for transport by the producer of the vehicle; - use the vehicle as a taxi for any other business unless it agreed upon with the Lessor; - smoke inside the vehicle; - to drive along the road the quality of which does not suit the vehicle; - violate traffic rules or use the vehicle to commit unlawful acts of any kind; - hand over the vehicle for the use of third parties including renting the vehicle; - use the vehicle to learn or teach someone to drive; - to use the vehicle in order to participate in races or rallies. The Renter is obligated: - to ensure the vehicle remains in proper working order and turn to the repair service centre designated by the Lessor in case of a break down; - pay for seasonal technical works regarding the vehicle, including the change of tires depending on the season; - timely fuel the vehicle with the fuel of proper quality. - maintain the interior and exterior of the vehicle clean and tidy.
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Uvijeti poslovanja Opći uvjeti poslovanja OPĆE ODREDBE I UVJETI Stanje vozila prilikom izdavanja i Opći uvjeti najma smatraju se dijelom Ugovora o najmu vozila. - Najmodavac – M.A.C.K. rent-a-car d.o.o., sa sjedištem na adresi: Frana Supila 5, 20000 Dubrovnik, Hrvatska, OIB: 54622707977 - Najmoprimac – fizička ili pravna osoba koja ili u čije ime se vozilo unajmljuje. U Ugovoru o najmu vozila navedena kao „Najmoprimac“ te je odgovorna za poštivanje svih točaka ovih Općih uvjeta o najmu i Ugovora o najmu. - Korisnik – Najmoprimac, Vozač i Dodatni vozač u daljnjem tekstu Općih uvjeta najma - Ugovor – pojedinačni ugovor o najmu koji se potpisuje prilikom preuzimanja vozila u najam, u kojem se odobrava korištenje vozila, definira preuzimanje i vraćanje vozila, pokriće, oprema i usluge uključene u cijenu najma i način plaćanja najma. Ugovor sadrži i informacije o stanju kilometraže, količini goriva, oštećenjima i eventualnim nedostacima na unajmljenom vozilu te druga prava i obveze koje obje ugovorne strane svojim potpisom u cijelosti prihvaćaju. OBVEZE KORISNIKA Potpisom Ugovora Korisnik izjavljuje da prihvaća te da je upoznat sa svim dolje navedenim uvjetima i obvezama: - Ovlašteno upravljanje vozilom – unajmljeno vozilo mogu voziti osobe starije od 21 godine, koje posjeduju vozačku dozvolu najmanje 3 godine (36 mjeseci). - Vozilo može koristiti isključivo Korisnik, odnosno osobe čija su imena navedena u Ugovoru o najmu. Vozilo se ne smije davati na korištenje neovlaštenim korisnicima i trećim osobama. - Dokumenti – pri preuzimanju vozila Korisnik će dobiti sve dokumente (prometna dozvola, polica obaveznog osiguranja i zeleni karton) potrebne za neometano služenje vozilom. Za izgubljene dokumente Korisnik odgovara u potpunosti. - Korisnik se obvezuje da vozilo neće koristiti izvan granica Republike Hrvatske, osim ako je to prethodno najavio, za što Najmodavac može naplatiti dodatnu naknadu u skladu sa važećim cjenikom. - Korisnik će vozilo po završetku najma vratiti u mjesto i u roku utvrđenom Ugovorom, u istom stanju u kojem ga je preuzeo – sa svom opremom i dokumentima te jednakom količinom goriva. Strogo je zabranjeno vršiti ikakve preinake na vozilu. - Vozila se iznajmljuju po dnevnoj cijeni u skladu s dogovorenom tarifom, gdje jedan dan znači bilo koji period od 24 sata od početka ugovora o najmu. Poslije isteka jednog sata od tog vremena, naplatit će se dodatni dan. - Produženje najma ili promjenu mjesta povrata vozila Korisnik je dužan priopćiti najmanje 24 sata ranije. U slučaju da vozilo nije vraćeno na dogovorenom mjestu, u dogovoreno vrijeme, Najmodavac će prijaviti policiji utaju vozila. - Zabranjeno je korištenje vozila u svrhu takmičenja, brzinskih proba ili utrka; za pogon ili vuču drugog vozila ili predmeta; preopterećenje vozila putnicima ili prtljagom; korištenje vozila za plaćeni prijevoz putnika ili robe te za sva druga nezakonita djela. - Korisnik će vozilo koristiti samo po javnim i asfaltiranim cestama, poštujući ograničenje brzine te sve ostale prometne propise i regulaciju prometa. Zabranjena je vožnja pod utjecajem alkohola ili narkotika. Kada napusti vozilo, uvijek će zaključavati sa zatvorenim prozorima i uzimati ključeve i dokumentaciju vozila i uvijek ih imati pod osobnom kontrolom - Sve troškove za vrijeme najma vozila (gorivo, cestarina, mostarina, parking…) snosi Korisnik. Korisnik se obvezuje podmiriti i sve parking kazne i prometne prekršaje počinjene za vrijeme trajanja najma. U protivnom, Najmodavac će sve neplaćene kazne i prekršaje naplatiti na Korisnikovu kreditnu karticu koja je dana kao garancija pri preuzimanju vozila. - U slučaju kvara vozila, pojave upozorenja na instrument ploči ili nekog drugog problema na vozilu, Korisnik je dužan kontaktirati predstavnika MACK rent-a-cara. Najmodavac se obvezuje da će u najkraćem roku, a ne dulje od 48 sati, zamijeniti vozilo koje nije u voznom stanju. Uz odobrenje Najmodavca, Korisnik može i sam odvesti vozilo na popravak / servis, ili o svom trošku zamijeniti oštećeni ili pokvareni dio. Popravci ili zamjena dijelova vozila mogu se izvršiti samo u ovlaštenim prodavaonicama ili servisima. Povrat troškova bit će izvršen pri povratu vozila, uz predočenje računa prodavaonice ili servisa koji je popravak izvršio i uz obavezan donos zamijenjenih dijelova. Ako se kod povrata vozila utvrdi da je bilo koji dio vozila ili opreme izgubljen ili promijenjen bez dopuštenja Najmodavca, Korisniku se može naplatiti šteta u visini trostruke tržišne cijene promijenjenog ili izgubljenog dijela opreme koja vrijedi na dan povrata vozila. U slučaju štete na vozilu ili oštećenja vozila zbog nepoštivanja odredbi ovih Općih uvjeta, Korisnik je dužan nadoknaditi svu tako nastalu štetu i eventualnu izgubljenu zaradu zbog nemogućnosti obavljanja osnovne djelatnosti. - Korisnik je odgovoran za oštećenja motora ili pogonskog mehanizma vozila (primjerice radi nedostatka ulja u motoru, automatskom mjenjaču, sredstva za hlađenje i drugih tekućina u motoru), kao i u slučajevima oštećenja kartera, kvačila, oštećenja donjeg postroja vozila, gubitaka/oštećenja dokumenata i ključeva vozila, gubitka/uništenja registarskih pločica, oštećenja na unutrašnjosti vozila, spaljenih sjedala, ulijevanja neodgovarajućeg goriva ili drugih kvarova, izazvanih nemarnošću Korisnika ili vozača vozila (primjerice nepažljiva vožnja ili vožnja izvan asfaltiranih cesta). U svim navedenim slučajevima Korisnik nadoknađuje Najmodavcu cjelokupni iznos troškova popravka vozila te dodatno iznos izgubljenog dnevnog najma vozila prema važećem Cjeniku Najmodavca za vrijeme trajanja popravka, ali ne više od 30 dana, te svu ostalu nastalu štetu, kao što su troškovi vuče vozila ili umanjene vrijednosti vozila. - MACK odbija odgovornost za bilo kakav gubitak ili oštećenje koje bi bilo prouzročeno nepoštivanjem gornjih zabrana. - Osiguranje putnika – uz dnevnu doplatu, u visini koju određuje važeći Cjenik, osigurani su unajmljivač ili ovlašteni vozač kao i putnici u unajmljenom vozilu, do visine police osiguranja za štetu uslijed smrti ili tjelesnih povreda koje zadobiju prilikom upotrebe vozila, a ako za nesreću nije odgovorna druga osoba. - Visina odbitne franšize (učešća u šteti) ovisi o tipu vozila i određena je prema važećem Cjeniku. - Oštećenje ili krađa vozila – Korisnik odgovara za krađu ili štetu na unajmljenom vozilu, ako je do oštećenja ili krađe došlo zbog krivnje ili zbog velike nemarnosti ili ako je Korisnik na bilo koji način kršio odredbe ovog Ugovora. - Gubitak stvari u vozilu – MACK rent-a-car ne odgovara za osobne stvari Korisnika ili drugih putnika koje su ostavljene u vozilu ili poslovnim prostorijama. Korisnik se potpisom ovog ugovora izričito odriče svakog zahtjeva koji bi proizašao zbog spomenutih gubitaka i sa njima povezanim štetama. - Korisnik se obvezuje u najkraćem roku vratiti vozilo u najbližu poslovnicu u slučaju da to od njega zatraži Najmodavac. Najmodavac ima pravo zahtijevati povrat vozila u slučaju da se u toku najma ustanovi da stranka ne poštuje uvjete ugovora o najmu. - Najmodavac ima pravo predati Korisnikove podatke organima vlasti. Najmodavac se obvezuje ne dijeliti Korisnikove podatke sukladno zakonskoj regulativi. - U slučaju spora dogovorena je nadležnost suda u Dubrovniku. PROMETNA NESREĆA I OŠTEĆENJE VOZILA - U slučaju prometne nezgode ili nove štete na vozilu Korisnik je obavezan nazvati policiju i djelatnika MACK rent-a-cara, surađivati u istrazi i postupku oko nesreće. - Korisnik se obvezuje da će u slučaju prometne nezgode štititi interese Najmodavca i njegovog osiguravajućeg društva time što će zabilježiti imena i adrese sudionika nesreće, čitko ispuniti Europsko izvješće o nesreći (potpisano sa obje strane), fotografirati vozačku i prometnu dozvolu sudionika, policu obvezne auto odgovornosti (AO), fotografirati samu prometnu nezgodu sa vidljivim registarskim oznakama oba vozila te da će osigurati i/ili ukloniti vozilo prije nego li ga napusti. - U slučaju da Korisnik ne osigura policijski zapisnik, ne da izjavu ili ne osigura alkotest vozača, sav trošak naknade štete, u svezi s oštećenjem ili nestankom vozila, pada na teret Korisnika u punom iznosu, uključujući i izgubljenu dobit u visini dnevnog najma zbog nekorištenja vozila za vrijeme trajanja popravka, a najviše do 30 dana, bez obzira na korisnikovu krivicu te da li ima uključen CDW ili SCDW. - U slučaju krivnje Korisnika za nesreću, Korisnik je dužan pokriti troškove zamjenskog vozila i vučne službe. Ukoliko bude nužno, Korisnik će dobiti zamjensko vozilo uz naknadu. U slučaju da Korisnik nije kriv za nezgodu, Najmodavac je dužan osigurati vučnu službu i zamjensko vozilo u roku od 48 sati. OSIGURANJE VOZILA - Osnovno osiguranje (CDW) i Osiguranje u slučaju odgovornosti za štetu (SCDW) ne pokrivaju: štetu na gumama, kotačima, felgama ili naplatcima, štete na podvozju i staklu vozila, oštećenje mjenjača, spaljeno kvačilo, unutrašnjosti vozila kvarove i štete uzrokovane točenjem krivog goriva ili nesmotrenom vožnjom, štete počinjene vožnjom pod utjecajem alkohola, opojnih sredstava ili prolaskom kroz crveno svijetlo kao i štete koje je prouzročio neovlašteni vozač. CDW i SCDW također ne pokrivaju štete napravljene u inozemstvu, a ako prelazak granice nije bio unaprijed odobren od strane Najmodavca. - Osnovno osiguranje (CDW) i Osiguranje u slučaju odgovornosti za štetu (SCDW) ne pokrivaju: štetu nastalu gubitkom dokumenata ili ključeva vozila ili registarskih pločica te bilo koje oštećenje na vozilu koje nije prijavljeno nadležnoj policijskoj postaji / agentu najmodavca te za isti nema alko test RASKID UGOVORA - Korisnik ni u kojem slučaju nema pravo na raskid ugovora ako je najam počeo i ako je ugovor o najmu u potpunosti ispunjen, tj. nakon što je usluga najma vozila izvršena. - U slučaju da Korisnik ipak vozilo vrati prije ugovorenog završetka najma Ugovor se obračunava prema uvjetima po kojima je sklopljen, bez obzira na naknadne izmjene ili skraćenje trajanja najma do ugovorenog roka završetka najma, a ako vozilo koristi i nakon završetka najma, MACK ima pravo naplatiti najam sve do vraćanja vozila po trenutno važećem Cjeniku kao i dodatne naknade za kašnjenje s povratkom vozila. - Korisnik se i nakon prestanka Ugovora smatra odgovornim za prometne prekršaje počinjene tijekom trajanja Ugovora. U slučaju da korisnik te kazne ne plati, Najmodavac će ih naplatiti Korisniku, zajedno sa administrativnim troškovima. Najmodavac zadržava pravo da naplati gore navedene troškove bez da prethodno obavijesti iznajmljivača. Državni porezi, takse i sl. će se naplatiti sukladno važećoj zakonskoj regulativi. CIJENE NAJMA, NAKNADA TE OSTALIH TROŠKOVA - Dodatne usluge, naknade i troškovi koji se sukladno ovim Uvjetima, Ugovoru o najmu i cjenicima MACK-a plaćaju posebno nisu uključeni u cijenu najma. - Cijene najmova, dodatnih usluga, naknada i troškova podložne su promjenama sukladno poslovnim odlukama MACK-a, promjenama poreznih stopa ili državnih nameta i propisa. - Ukoliko Korisnik prelazi vozilom državu ili više njih; a da prilikom sklapanja Ugovora nije obavijestio Najmodavca, naknada će biti naplaćena prema važećem Cjeniku. - Korisnik svojim potpisom na Ugovoru podrazumijeva tj. prihvaća da su obveznici odgovorni za plaćanje svih stavki ovog ugovora o najmu. PRITUŽBE KORISNIKA - Korisnik je dužan svoje nezadovoljstvo prijaviti agentu za vrijeme trajanja najma ili najkasnije po povratku vozila (završetku najma) - Korisnik svoje nezadovoljstvo u odnosu na kupljeni proizvod ili pruženu uslugu mogu podnijeti na e-mail adresu: info@rent-a-car.hr Odgovor na prigovor dat ćemo u pisanom obliku najkasnije 15 dana od dana primitka, pa stoga molimo da nam u svom prigovoru navedete Vašu e-mail adresu za dostavu odgovora. Cijenjeni turisti, Sukladno članku 6. stavak 3. Zakona o pružanju usluge u turizmu („Narodne novine“, br. 130/17) pisane prigovore na naše usluge možete podnijeti u našoj poslovnici. O primitku Vašeg prigovora bez odgađanja ćemo Vas obavijestiti. Omogućavamo podnošenje prigovora i na slijedeći način: -pošta: Frana Supila 3, 20000 Dubrovnik -e-mail: info@rent-a-car.hr U zakonskom roku od 15 dana na isti ćemo odgovoriti. Dubrovnik accommodation