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Privacy Policy Privacy Policy Who we are Our website address is: http://foreverfithealthy.com. This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. What personal information do we collect from the people that visit our blog, website or app? We do not collect information from visitors of our site or other details to help you with your experience. When do we collect information? We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site. Provide us with feedback on our products or services How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: - To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. - To improve our website in order to better serve you. - To allow us to better service you in responding to your customer service requests. - To administer a contest, promotion, survey or other site feature. - To quickly process your transactions. - To ask for ratings and reviews of services or products - To follow up with them after correspondence (live chat, email or phone inquiries) How do we protect your information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. Do we use ‘cookies’? Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to: - Help remember and process the items in the shopping cart. - Understand and save user’s preferences for future visits. - Keep track of advertisements. - Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If users disable cookies in their browser: If you turn cookies off it will turn off some of the features of the site. Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third-party links Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. Does our site allow third-party behavioral tracking? It’s also important to note that we allow third-party behavioral tracking COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old. Fair Information Practices The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email - Within 7 business days We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors. Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR) If you are from the European Economic Area (EEA), Forever Fit & Healthy’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. Forever Fit & Healthy may process your Personal Data because: - We need to perform a contract with you - You have given us permission to do so - The processing is in our legitimate interests and it’s not overridden by your rights - For payment processing purposes - To comply with the law Retention of Data Forever Fit & Healthy will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Forever Fit & Healthy will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods. Transfer Of Data Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Forever Fit & Healthy will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Disclosure Of Data Disclosure for Law Enforcement Under certain circumstances, Forever Fit & Healthy may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Legal Requirements Forever Fit & Healthy may disclose your Personal Data in the good faith belief that such action is necessary to: - To comply with a legal obligation - To protect and defend the rights or property of Forever Fit & Healthy - To prevent or investigate possible wrongdoing in connection with the Service - To protect the personal safety of users of the Service or the public - To protect against legal liability Security Of Data The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. “Do Not Track” Signals We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. Your Data Protection Rights Under General Data Protection Regulation (GDPR) If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Forever Fit & Healthy aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights: - The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. - The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. - The right to object. You have the right to object to our processing of your Personal Data. - The right of restriction. You have the right to request that we restrict the processing of your personal information. - The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format. - The right to withdraw consent. You also have the right to withdraw your consent at any time where Forever Fit & Healthy relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA). Service Providers We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Analytics We may use third-party Service Providers to monitor and analyze the use of our Service. Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/ Payments We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are: - Stripe Their Privacy Policy can be viewed at https://stripe.com/us/privacy - PayPal Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: - Send information, respond to inquiries, and/or other requests or questions - Process orders and to send information and updates pertaining to orders. - Send you additional information related to your product and/or service - Market to our mailing list or continue to send emails to our clients after the original transaction has occurred. To be in accordance with CANSPAM, we agree to the following: - Not use false or misleading subjects or email addresses. - Identify the message as an advertisement in some reasonable way. - Include the physical address of our business or site headquarters. - Monitor third-party email marketing services for compliance, if one is used. - Honor opt-out/unsubscribe requests quickly. - Allow users to unsubscribe by using the link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can email us at - Follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence. Contacting Us If there are any questions regarding this privacy policy, you may contact us using the information below. Barbara@foreverfithealthy.com Last Edited on 2018-05-24
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Ova pravila o privatnosti sastavljena su kako bi služila onima koji su zabrinuti kako se njihovi osobni podaci koriste na Internetu. Osobni podaci, kako su definirani temeljem Zakona o zaštiti osobnih podataka, su podaci koji se mogu koristiti samostalno ili s drugim podacima za identifikaciju, kontakt ili pronalaženje osobe, ili kako bi se identificiralo pojedinca. Molim vas da pažljivo pročitate naša pravila o privatnosti kako biste jasno razumjeli kako ćemo prikupljati, koristiti, štititi ili na drugi način obrađivati vaše osobne podatke na našoj web stranici. KOJE OSOBNE PODATKE SKUPLJAMO OD POSJETITELJA NAŠEG BLOGA, WEB STRANICE ILI APLIKACIJE? Kada naručujete ili se registrirate na našoj stranici, prema potrebi, bit ćete zatraženi unijeti ime, e-mail adresu, poštansku adresu, telefonski broj ili druge podatke kako bismo vam olakšali korištenje usluga. KADA PRIKUPLJAMO PODATKE? Prikupljamo podatke prilikom registracije, narudžbe, prijave na newsletter, ispunjavanja obrasca ili unosa podataka na našim stranicama. KAKO KORISTIMO VAŠE PODATKE? Vaše podatke koje prikupljamo prilikom registracije, narudžbe, prijave na newsletter, ispune anketa, pregleda stranica koristimo u slijedeće svrhe: - za personalizaciju korisničkog iskustva, te kako bi omogućili dostaviti sadržaj i ponude za koje ste zainteresirani, - za unaprjeđenje naših stranica kako bi vam bolje služile, - kako biste nam omogućili da vam pružimo bolju uslugu prilikom odgovora na pitanja korisničkoj podršci, - za administraciju natjecanja, promocija, anketa ili drugih značajki stranice, - za bržu obradu transakcija, - za slanje elektroničke pošte u vezi vaše narudžbe ili drugih proizvoda i usluga. KAKO ŠTITIMO PODATKE O POSJETITELJIMA? Naše web stranice su redovno nadzirane kako bi izbjegli sigurnosne propuste i poznate ranjivosti sustava kako bi vas posjet bio što sigurniji. Redovno koristimo malware scanning i sukladni smo s PCI-DSS standardom. Vaši osobni podaci čuvaju se iza osigurane mreže te su isključivo dostupni samo ograničenom broju osoba koje imaju posebna prava pristupa takvim sustavima, te su dužni čuvati informacije tajnima. Osim toga, sve osjetljive/kreditne informacije koje nam dostavljate su šifrirane pomoću Transport Layer Security (TLS) tehnologije. Provodimo niz sigurnosnih mjera kada korisnik podnese nalog, podnosi ili pristupa svojim podacima radi održavanja sigurnosti vaših osobnih podataka. Sve transakcije obrađuju se kroz izdvojeni sigurni servis i nisu pohranjene ili obrađene na našim serverima. KORISTIMO LI “KOLAČIĆE”? Kolačići su male datoteke koje stranica ili njegov davatelj usluga prenosi na tvrdi disk vašeg računala putem web preglednika (ukoliko mu dopustite), a koji omogućuje sustavu stranice ili pružatelju usluga prepoznavanje vašeg preglednika, te zadrže i zapamte određene informacije. Na primjer, mi koristimo kolačiće kako bi nam pomogli spremiti i obraditi proizvode u vašoj košarici. Oni se, također, koriste kako bi nam pomogli u razumijevanju vaših postavki temeljenih na prethodnoj ili trenutnoj aktivnosti na stranici, što nam omogućava pružanje vama boljih usluga. Kolačiće, također, koristimo za pomoć pri prikupljanju sveobuhvatnih podataka o prometu na stranici i interakciji, a sve kako bismo mogli ponuditi bolje korisničko iskustvo i alate u budućnosti. Mi koristimo kolačiće za: - pomoć pri pohrani i obradi proizvoda u košarici, - razumijevanje i spremanje korisnikovih postavki u svrhu budućih posjeta, - prikupljanje sveobuhvatnih podataka o prometu i interakcijama na stranici kako bi ponudili bolje korisničko iskustvo i alate u budućnosti. Također možemo koristiti usluge pouzdane treće strane koji prate te podatke u naše potrebe. Možete odabrati da vas vaše računalo upozori svaki put kada je kolačić poslan ili možete izabrati da isključite sve kolačiće. Možete to učiniti kroz postavke web preglednika (poput Internet Explorera). Svaki preglednik je malo drugačiji, pa pogledajte u izborniku “Pomoć” vašeg preglednika kako bi naučili ispravan način izmjene vaših kolačića. Ako korisnik onemogući kolačiće u svom pregledniku: - ako onemogućite kolačiće, neke značajke bit će onemogućene. To će isključiti neke od značajki koje čine vaše korisničko iskustvo na našim stranica učinkovitije i neke od naših usluga neće raditi ispravno. OBJAVA PREMA TREĆIM STRANAMA Ne prodajemo, trgujemo ili na drugi način prenosimo vanjskim stranama vaše osobne podatke. Linkovi trećih strana Povremeno, prema vlastitom nahođenju, možemo uključiti ili ponuditi proizvod ili uslugu treće strane na našim stranicama. Stranice trećih strana imaju odvojena i nezavisne pravila o privatnosti. Stoga nemamo odgovornost za sadržaj i aktivnosti na tim stranicama. Ipak, želimo zaštititi integritet naše stranice i dobrodošle su bilo kakve povratne informacije o tim stranicama. Zajedno s dobavljačima (trećom stranom), kao što je Google koristimo kolačiće te strane (kao što su Google Analytics kolačići) kako bi se sastaviti podatke o korisnikovoj interakciji s funkcijama usluga na našim web stranicama. Pristajemo na sljedeće: - korisnici mogu posjetiti našu stranicu anonimno, - nakon što smo izradili pravila o privatnosti, dodat ćemo link na njih na našoj početnoj stranici ili na prvoj značajnoj stranici nakon ulaska na naše web stranice, - naš link na Izjavu o privatnosti uključuje riječ “privatnost” i može se lako naći na gore navedenoj stranici. Korisnici će biti obaviješteni o svim promjenama politike privatnosti na našoj stranici u Izjavi o privatnosti. Korisnici mogu promijeniti svoje osobne podatke putem: - e-maila, - prijavom na vlastiti račun, - razgovora s nama ili slanjem upita. Kako naša stranica obrađuje signale koji se ne smiju pratiti? Poštujemo signale koji se ne smiju pratiti i ne pratimo, postavljamo kolačiće ili koristimo za oglašavanje kada je postavljen „Ne Prati“ (DNT) mehanizam preglednika. Da li naše stranice dopuštaju praćenje ponašanja treće strane? Važno je napomenuti da dopuštamo praćenje ponašanja treće strane. ZAŠTITA OD SPAM-A Zakon o zaštiti osobnih podataka i Zakon o elektroničkim komunikacijama su zakoni koji određuju pravila za komercijalnu e-poštu, uspostavljaju zahtjeve za komercijalne poruke, daje primatelju pravo da zaustavi primanje takvih e-mailova, i navode teške kazne za prekršaje. Mi prikupljamo vašu e-mail adresu radi: - slanja informacija, odgovora na upite, i/ ili bilo kakve zahtjeve ili pitanja, - procesa narudžbe i slanje informacija i ažuriranja koje se odnose na narudžbu, - možda ćemo vam slati dodatne informacije vezane uz vaš proizvod i /ili usluge, - promocije putem e-mail liste ili za buduće slanje e-maila našim korisnicima nakon sto je izvršena prvotna transakcija. U skladu sa zakonskim propisima pristajemo na sljedeće: - nećemo koristiti lažne ili obmanjujuće teme ili e-mail adrese, - identificirati poruku kao oglas na neki prihvatljiv način, - uključiti fizičku adresu naših poslovnica ili sjedišta, - praćenje promotivnih usluga trećih strana putem e-maila u svrhu poštivanja ovih pravila, ukoliko iste budu korištene, - ispoštovati brzo zahtjeve za ne-uključivanje/odjavu, - dopustiti korisnicima odjavu pomoću linka na dnu svakog e-maila. Ako se u bilo koje vrijeme želite odjaviti od primanja budućih e-mail-ova, slijedite upute na dnu svakog e-maila, a mi ćemo vas odmah ukloniti iz korespondencija. KONTAKTIRAJTE NAS Ako postoje bilo kakva pitanja u vezi ove izjave o privatnosti možete nam se obratiti koristeći podatke u nastavku. Marija Klasieček