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GENERAL TERMS AND CONDITIONS KIRA TRAVEL D.O.O. PUTNIČKA AGENCIJA KIRA TRAVEL d.o.o., with head office in Kaštel Lukšić, adress O. Jordana Viculina 21, Croatia, VAT ID No: HR- 55057549067. The company operates under following registration numbers : MB 2828804, MBS: 060277323, agency identification code: HR-AB-21-060277323 INTRODUCTORY NOTE These General Terms and Conditions represent an integral part of the Contract / voucher between KIRA TRAVEL d.o.o. ( hereinafter: Kira Travel ), on the one hand, and the Client on the other hand. These General Terms and Conditions apply exclusively. No supplementary agreements have been made and we do not recognize any Client conditions that are contrary to these General Terms and Conditions, unless we have expressly agreed to such conditions in writing. Kira Travel organizes a wide range of programs, congresses, business meetings, events and other travel arrangements in Croatia and abroad on their behalf and for their account. Programs are organized in the form of ready-made programs - packages or according to special requirements. Kira Travel also sells as a subagent programs of other tour operators as an intermediary, where the responsible programme organizer is indicated on every package. CONTENT OF THE TRAVEL PACKAGE The travel organiser Kira Travel guarantees the carrying out of the programme as described in the travel package in the programme it organises and which Client received. The content of the travel package will be implemented in entirety and in the described way, except in case of extreme circumstances ( force majeure ). Kira travel accepts no responsibility for and shall not be liable in respect of loss or damage or changes caused by force majeure events such as strikes, riots, political unrest, war hostilities, or threat of war, terrorist activity, industrial disputes, fire, flood, natural or nuclear disaster, unfavourable weather conditions or similar events beyond our control. BOOKINGS AND PAYMENTS Inquires and reservations for all services provided by Kira Travel can be made via e-mail, in writing or in person at Kira Travel office as well as at the offices of partner travel agencies. Kira Travel provides the Client with all needed materials or program, presenting all relevant information regarding the trip. During the booking, the Client is obligated to provide all the information or documents which are required for the reservation process. During the booking, the Client pays 30 % of the travel package amount and remaining 70% of the amount should be paid 21 days before the departure. Final program details must be confirmed 21 days prior to arrival. Any additional services confirmed after that date will be subject to availability and market terms on the date requested and will be billed separately. Deviation from this may affect the quality of rendered services. By signing the contract , voucher or application form or by paying any part of the price or the entire package price, the Client fully accepts the program and all general terms and conditions of the travel. Any additional arrangement /agreements which the parties confirm via email after the signing of the contract shall form part of the binding agreement. PACKAGE PRICE AND SERVICES INCLUDED The content of travel package or package price includes everything that is mentioned in the tour programme below „Services included in the package price“. The content of travel package or package price does not include everything that is mentioned in the tour programme below „Services not included in the package price“. Optional services are services not included in the package price. These services should be asked for when applying and are additionally paid to the price of the travel package. The package prices are specified in the tour programme and are valid from the day of announcing the programme. The prices mentioned in our programmes are based on the Contract we have with our partners and do not have to be compliant with the prices stated on the spot at the destination Client stay in and possible price difference cannot be subject to complaint. All rates are calculated in good faith and quotations, including VAT, are valid for the services requested. Rates are based on the requested number of participants and given dates. The rates are based on current exchange rate and local taxes effective on the date the price quotation is created. The quoted prices are subject to adjustment in case of governmental legislation changes such as increase in VAT or other taxes. Kira Travel retains the right to change the announced prices in case of change of prices of accommodation, meals, transport and other services, in other words, in case of change of the currency exchange rate which is the basis for calculating the travel package price. In case there is a price increase amounting to more than 10%, the Client has the right to cancel the travel package without cancellation costs and has to inform Kira Travel about it in writing within 48 hours from the information receipt. If the Client does not cancel the travel package within the mentioned time limit, it is considered that he/she agrees with the change of price. In case of cancellation, Client does not have the right to compensation claim. CATEGORISATION AND DESCRIPTION OF SERVICES The offered accommodation facilities, restaurants, transportation and other are described according to the official categorisation of the local tourist organisation valid at the time of the publication of the programme. Standards of accommodation, transportation, meals and other services, differ in specific localities and countries, and are not comparable. ACCOMMODATION IN ROOMS/APARTMENTS The rooms/apartments shall be distributed by the reception desk staff at the place of staying. Unless a Client has explicitly contracted for a room/apartment with particular features, he/she will accept any officially registered room/appartment for rent in the certain facility, described in the catalogue or the price list. If it is possible, the organiser will try to meet the Clients additional request for accommodation (comfort, orientation of the room, floor and similar), but it cannot guarantee the meeting of such request. The check-in is most often not possible before 4:00 pm on the service start date, and the clients have to check out until 10:00 am on the service end date, if not otherwise stated in the programme. Arrivals after 6:00 pm must be advised in advance, unless indicated differently. The number of disposable beds in the apartment corresponds to the highest possible number of guests in the appartment, in other words, a higher number of guests cannot be accommodated in the appartment. A child counts as an adult. The owner of the appartment has the right to decline the accommodation of guests if the number of people is higher than the one reported by the Kira Travel. Pets are not allowed into the rooms/apartments, if not otherwise stated and if so, with the additional fee. THE RIGHT OF TRAVEL ORGANISER TO CHANGE AND CANCEL Kira travel reservs the right to cancell the trip if there is no sufficient number of Clients / Participants to travel, but no later than 5 days before the start of the trip. The minimum number of Clients / Participants required to execute every trip is specifically indicated in each program / arrangement. Kira Travel reserves the right to change travel program compleatly or partly unless there are exceptional circumstances that can not be anticipated, avoided or eliminated before the start of the trip (see point 1). Kira Travel reserves the right to change the day or hour of departure due to changes in the flight schedule or occurrence of exceptional circumstances, as well as the right to change the direction of travel if the travel conditions change according to applicable international traffic regulations. Should Kira travel cancel the trip, the Client / Participant is entitled to the payment of the amount paid in full, but not for compensation. THE RIGHT OF THE CLIENT TO CANCEL Kira Travel must be notified of all cancellations in writing. All deposits paid or due to Kira Travel up to the moment of cancellation, will become forfeit unless otherwise agreed upon for covering cancellation charges towards third party suppliers as per their contracting conditions. Deposits not paid on the contracted date remain due to Kira Travel regardless of cancellation. The cancellation costs will be calculated from the date on which Kira Travel receives a written request for the cancellation, and it is as follows: For FIT clients: 60-30 days before the journey 30% of the total price 29–21 days before the journey 40% of the total price 20–14 days before the journey 80% of the total price 13–0 days before the journey and no show 100% of the total price For Groups: The cancellation costs will be calculated according to the Kira Travel confirmation and as per contracted conditions per each group. OBLIGATIONS OF THE TRAVEL ORGANISER Kira Travel is obliged to take care of the performing of services as well as the choice of service provider with due care of a good organiser and also care for the rights and interests of the clients in accordance with the good practices in tourism. Kira Travel is obliged to provide clients with all mentioned services for the individual travel package in the programme and is responsible to the client for the possible non-performing of services or a part of services. Kira Travel is not responsible for changes or non-performing of services owing to circumstances beyond its control (Clause 1) and for late arrivals of transport means which are outside of the transporter’s responsibility according to positive regulations and international conventions. In these cases, the client will meet all additional costs. OBLIGATIONS OF THE CLIENT The Client is responsible for his/her and his/her party’s actions. If Kira travel or our suppliers believe clients actions or those of his/her party could cause danger, upset or annoyance to other clients, guests or staff, Kira travel or her suppliers may end Client booked arrangements immediately. In this event neither Kira Travel nor the relevant service provider(s) will pay compensation, make refunds nor pay any expenses Client suffer as a result. Client is responsible for his/her personal safety and for the safety of the accompanying people dependent on the Client. The Client is obliged to: - have valid travel documents. The costs of loss or theft of documents during the journey are covered by the Client. Tourist escort or the representative of the organiser will help him/her, but under condition it does not disturb the carrying out of the programme. If a visa is needed for a journey, the travel organiser can, on Client’s demand and when it is possible, help obtain it, with additional payment. The travel organiser does not guarantee the obtaining of visas - have confirmation and documentation for vaccination against diseases as required by certain countries. In that case, the Client encloses a medical statement. If a Client does not possess these documents and/or has unvalid travel documents which lead to withdrawal from the journey or unability to continue the journey, it does not oblige the travel organiser and it charges the cancellation costs - comply with the custom and currency regulations of the Republic of Croatia, as well as of the countries in which he/she stays during the journey, - observe the house rules in all facilities he/she visits and cooperate with all service providers in good faith - comply with the instructions and cooperate with tourist escort and/or representative of the travel organiser - give the document which confirms payment of service, (the Voucher received by e-mail), to the toourist representative upon arrival. In cases of non-compliance with these obligations, the Client is responsible to travel organizer Kira Travel for any damage he/she caused BAGGAGE The transport of baggage by airplane is free of charge up to the weight determined by the airliner. The Client pays for the excess baggage according to the current prices of the airliner. The children up to two years of age are not entitled to a free of charge baggage transport in air transport. In case of bus transport, the Client may bring along 2 pieces of personal baggage. The clients are obliged to take care of their belongings brought onto bus, and are obliged to bring them along whenever leaving the bus. Otherwise, the Clients will be solely responsible for theft, loss or damage of objects left unattended in the bus. The baggage is transported at Client’s risk and therefore the baggage insurance at the insurance company is recommended. The travel organiser Kira Travel is not responsible for damaged or lost baggage as well as for stealing of baggage or valuable things at the hotel (a safe-deposit box lease is recommended). The Client should inform the transporter or the person at the accommodation facility reception on the damaged or lost baggage, depending on where the damage or loss has occurred. TRAVEL INSURANCE The cost of package price does not include the package of travel insurance: insurance against risks of accidents and diseases, travel insurance from loss or damage of luggage as well as health insurance. We highly reccommand to each Client to take travel insurance "package" in the country he/she is coming from. PAYMENT CONDITIONS The payment schedule and deposits are according to Kira Travel itemized quotations in contract documentation. Kira Travel reserves the right to cancel or withhold any service for which deposits were not received on the dates due, or have not been fully prepaid in accordance with the payment schedule. All invoices are due and payable in quoted currency by bank transfer, inclusive of all bank charges. The program invoice is payable within the stipulated payment schedule. All unpaid balances will automatically incur 15% interest per annum, effective from the date the invoice is due. A copy of the bank transfer documents are to be sent to Kira travel on the day payment is initiated. COSTS MADE IN THE DESTINATION The Client and Kira Travel agree that all extra costs will be paid immediately in the destination unless otherwise agreed upon in writing. All additional requested services will require the signature of an authorized representative appointed by the CLIENT, and a credit card guarantee will be taken by the hotel and by Kira Travel. The CLIENT will be held responsible as joint debtor for all claims and extra services (such as telephone calls, mini bar, laundry, service, restaurant bills, etc.) incurred by his guests, on the basis of the contract, even if “self- payment by the guest” has been stipulated. SOLVING COMPLAINTS Every Client has the right of complaint for not getting the paid service. If the services offered are not entirely fulfilled, or below the quality standard, the Client may require a partial compensation by submitting a written complaint. Every Client makes the complaint individually; the organiser will not deal with group complaints. If the Client is not satisfied with a specific situation upon arrival, he is obligated to inform the representative of service provider (receptionist or owner of accommodation, or agency representative etc.) immediately, giving explanation to his dissatisfaction. The Client should contact representative of service provider first and try to get a satisfactory solution. The Client is obligated to cooperate with the service provider and the travel organizer in good will to solve the problem. If the Client accepts a proposed solution on the spot, travel organizer is not obligated to accept any further complaints. If the problem is not solved, the Client makes a written certificate in two copies with the tourist escort or the representative of the organiser or the service provider, which both sign. The Client retains one copy of it. Eight days after the Client return from the journey at the latest, the Client submits the written complaint at the selling place where he/she paid for the travel package and encloses a written certificate signed by the representative and possible bills for additional expenses. The travel organiser will start the procedure only of the fully documented complaint, received within the mentioned deadline of eight days. The travel organiser is obliged to make a written decision regarding the complaint within 14 days after the receipt of complaint at the selling place. The travel organiser can postpone the term for making the decision by another 14 days at the most on account of collecting information and checking the statements in the complaint with the service provider. The travel organiser shall resolve only such complaints the cause of which could not have been eliminated at the place of stay. Until the travel organiser makes a decision, the Client irrevocably waives the right of mediation by any other party, the arbitration of the Association of Croatian Travel Agencies, court institution or providing information to the media. While the solving of complaint lasts, at most 14, that is 28 days after the complaint is made, the Client will not use any other person, UHPA, or other institution, or giving information in the media. Also, during this period, the Client agrees not to sue. The highest compensation regarding a complaint can be the amount of the objected part of the service, but cannot cover already used services or the complete amount for the accommodation used. That excludes the right of the Client to any compensation of non material or optimal damage. Kira Travel can not be considered responsible for weather conditions, sea temperature, or other similar situations or events that are unsatisfactory, and are not directly connected with quality of the reserved accommodation unit (bad weather, bad beach, public beach is far from the accommodation, traffic jams, crime or damage of property etc.). Kira travel will not accept any complaints on arrangements with special discounts, including last minute offers, no name hotel, fortuna system and other special offers. INSURANCE IN CASE OF PAYMENT INABILITY OR INSOLVENCY OF THE TRAVEL ORGANISER In accordance with the Law, in case of payment inability or insolvency of Kira travel, the Clients caught by that while travelling as well as people who paid in advance for the travel, should contact the Kira Travel's insurance company -Croatia osiguranje d.d. – Liability insurance policy number: 243910-86/12. Croatia Osiguranje d.d., address: Vatroslava Jagića 33, 10 000 Zagreb, Croatia; phone: +385 1 6332 000, email: This email address is being protected from spambots. You need JavaScript enabled to view it.; web page: www.crosig.hr, VAT ID: HR26187994862. The central contact point for administrative cooperation with the central contact points of the other contracting parties of the Agreement on the European Economic Area regarding insolvency protection, which the organizer is obliged to apply, is the Ministry of Tourism of the Republic of Croatia Prisavlje 14, 10000 Zagreb, This email address is being protected from spambots. You need JavaScript enabled to view it., +385 1 6169 111. PERSONAL DATA PROTECTION The information gathered through the reservation are considered personal data and is protected by prescribed applicable Croatian regulations. By confirming the reservation Client confirm that all the information provided are true and correct and that he/she is familiar with the purpose of their collection and processing. All these information are strictly guarded and are available only to the employees who need those information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection. The personal information will be kept in a database in accordance with the Management's decision on the method used for collecting, processing and securing personal information. TRIPS ORGANIZED BY OTHER ORGANIZERS / TOUR OPERATOR For all travel arrangements where Kira Travel is the principal organizer, these General terms and conditions apply. In the event where Kira Travel is a mediator and not the principal tour organizer general terms and conditions of the responsabile organizer shall apply. With the execution of the contract, the Client accepts the program and the travel conditions in their entirety. FINAL PROVISIONS These General terms and conditions are an integral part of the contract between the Client and the Kira Travel. Possible deviations from these General terms and conditions must be stipulated by the text of the programme or the contract. By signing the contract or by paying any part of the price or the entire package price, the Client fully accepts the program and all the conditions of the travel. These Terms & Conditions of Travel exclude all current travel conditions and directions; are issued on May 15, 2018., in accordance to EU Directive 2015/2302 of the European Parliament and of the European Council of 25 November 2015 on package travel and related arrangements, which is in effect since 1 July 2018, ie. the 2018 Tourism Services Act of Republic of Croatia. For all cases that are not expressly defined by the terms of this organization, provision goes according to the law on obligations. This website has been designed for use within the Republic of Croatia. By accessing this website you are agreeing that the Courts of Croatia will deal with any disputes which may arise between you and us, and that Croatian law shall be the applicable law. Surveillance of the agency's operations is carried out by the State inspectorate, Tourism inspectorate, Šubićeva 29, 10000 Zagreb. Kira Travel d.o.o. appoints Suzana Đapić as a Business Manager authorized for management and supervision of activities, operational and administrative procedures, as well as the supervision of quality and safety of the operations, including the supplier's services and their performance. She represents the Company and the organizational unit. Kira Travel d.o.o., O. Jordana Viculina 21, 21215 Kaštel Lukšić – Hrvatska, OIB: 55057549067, ID code: HR-AB-21-060277323. EU Directive 2015/2302 of the European Parliament and Council of 25 November 2015 is available on the website and the Law on Provision of Tourism Services of Republic of Croatia from January 1, 2018, on the website Business Manager SUZANA ĐAPIĆ E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. Working hours: Monday – Friday from 8:00 – 16:00 PAYMENT METHOD Payment by bank transfer. Client can do payment in local currency HRK or in EUR by bank transfer. You are kindly requested not to begin any payment process before receiving an official confirmation of your reservation – Confirmation Letter from the agency and Proforma Invoice. Please always check all details and services which are included in your Confirmation letter. Based on this confirmation you start the payment procedure. When we receive full payment from your side, we will issue an official Receipt and your booking will be finalized. STATEMENT OF PERSONAL DATA PROTECTION Kira Travel undertakes to protect the personal data of the Customers by collecting only the basic information about the Customers/Clients, which are necessary to fulfill our obligations; it informs the Customers about the manner in which the collected data is used, regularly provides the Customers with the option of choosing the use of their data, including the possibility to choose whether they wish their name to be removed from the list used for marketing campaigns or not. All Customer information is strictly preserved and is available only to those employees who require them to perform their jobs. All employees and business partners of Kira Travel are responsible for observing the principle of privacy protection. VALIDITY Every offer / confirmation Kira travel send for a certain reservation had a validity of a contract and it is valid without signature and seal of the bidder. Kira Travel d.o.o., O. Jordana Viculina 21, 21215 Kaštel Lukšić – Hrvatska, OIB: 55057549067, ID code: HR-AB-21-060277323.
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OPĆI UVJETI POSLOVANJA KIRA TRAVEL D.O.O. PUTNIČKA AGENCIJA KIRA TRAVEL d.o.o., sa sjedištem u Kaštel Lukšiću, na adresi O.Jordana Viculina 21, registrirana je za obavljanje djelatnosti Organizatora putovanja touroperatora, rješenjem Trgovačkog suda u Splitu, Tt-11/5774-2. Temeljni kapital tvrtke je 20.000,- kuna i uplaćen je u cijelosti. Tvrtka posluje pod OIB: 55057549067, MB 2828804, MBS: 060277323, i identifikacijskim kodom putničke agencije ID code: HR-AB-21-060277323. UVODNE NAPOMENE Ovdje objavljeni opći uvjeti sastavni su dio ugovora odnosno vouchera koji su sklopljeni između turističke agencije Kira Travel d.o.o. ( u daljnjem tekstu Kira Travel ) i Klijenta/sudionika putovanja. Kira Travel organizira sve vrste putovanja, kongresa, poslovnih sastanaka i skupova, eventa i drugih programa, aranžmana u zemlji i inozemstvu u svoje ime i za svoj račun. Putovanja se organiziraju u obliku gotovih programa - paket aranžmana ili programa prema posebnim zahtjevima. Kira Travel također prodaje kao subagent programe drugih organizatora putovanja u funkciji posrednika, gdje je na svakom aranžmanu naznačen odgovorni organizator programa. SADRŽAJ PROGRAMA Organizator putovanja Kira Travel jamči provedbu programa prema opisu aranžmana u programu koji organizira i koji je Klijent/sudionik primio. Sadržaj aranžmana organizator će ostvariti u potpunosti i na opisani način,osim u slučaju izuzetnih okolnosti na koje ne može utjecati (rat, nemiri, štrajkovi, terorističke akcije, sanitarni poremećaji, elementarne nepogode, intervencije nadležnih vlasti i slično). PRIJAVE, UGOVARANJE I POTVRDA PROGRAMA Klijent/sudionik se za putovanje koje organizira i nudi Kira Travel može prijaviti u poslovnici Kira Travel, telefonom, e-mailom i drugim sredstvima daljinske komunikacije te kod drugih ovlaštenih agenata. Prilikom prijave Klijent/sudionik je dužan dati sve potrebne podatke koje zahtijeva određeni program putovanja. Prilikom prijave, a u svrhu rezervacije odabrane usluge, Klijent/sudionik uplaćuje 30 % vrijednosti aranžmana, a preostalih 70 % iznosa treba uplatiti najkasnije 21 dan prije početka putovanja osim ako u programu nije drugačije navedeno. Sve pojedinosti programa moraju biti potvrđene do 21 dan prije dolaska. Sve naknadno tražene usluge nakon tog datuma će biti podložne raspoloživosti i tržišnim uvjetima za traženu promjenu te će biti zasebno naplaćene. Odstupanje od navedenog može utjecati na kvalitetu dogovorenih usluga. Potpisivanjem ugovora Klijent/sudionik u cijelosti prihvaća ove Uvjete rezervacije putovanja koje je prethodno pažljivo proučio. Na taj način sve što je navedeno u ovim uvjetima postaje pravna obveza i za Klijenta/sudionika i za organizatora. Sve dodatne usluge/dogovori koje ugovorene strane potvrde putem elektronske pošte nakon potpisivanja ugovora o uslugama, postaju dio pravno obvezujućeg ugovora. SADRŽAJ I CIJENA ARANŽMANA Sadržaj aranžmana, odnosno cijena aranžmana uključuje sve one usluge navedene na programu pod „Cijena uključuje“ . Cijena aranžmana ne uključuje sve one usluge koje su navedene na programu pod „Cijena ne uključuje“ . Neke od fakultativnih usluga mogu se unaprijed ugovoriti te će biti evidentirane u Ugovoru o putovanju. Sve vrste posebnih/ dodatnih usluga Klijent / sudionik je dužan naručiti prilikom prijave putovanja, te se iste posebno plaćaju. Cijene putovanja objavljene na programu putovanja vrijede od dana objavljivanja programa. Cijene navedene u programima su bazirane na osnovi ugovora s Kira Travel partnerima i ne moraju odgovarati cijenama objavljenim na licu mjesta u odredištu u kojem boravite te eventualna razlika u cijeni ne može biti predmet reklamacije. Cijene aranžmana objavljene su u Kunama i u Eur-ima i uključuju PDV. Cijene su određene brojem sudionika programa, a prema datumima održavanja istog. Cijene se temelje na trenutnom tečaju i na lokalnim pristojbama koje su važeće na dan kalkulacije programa. Navedene cijene su podložne promjenama u slučaju zakonodavnih izmjena od strane države, kao što su povećanje PDV-a i drugih pristojbi te poreza. Organizator zadržava pravo promjene objavljenih cijena u slučaju promjene cijena smještaja, prehrane, prijevoznih i drugih usluga, odnosno u slučaju promjene vrijednosnog odnosa valuta koje su osnova za izračunavanje cijene aranžmana. Ukoliko dođe do povećanja cijene vece od 10%, Klijent / sudionik ima pravo raskinuti ugovor te odustati od putovanja / aranžmana bez troškova otkaza. Klijent /sudionik svoju odluku treba saopćiti agenciji u roku od 48 sati od primljene obavijesti u pismenom obliku. Ne otkaže li Klijent / sudionik putovanje u navedenom roku od 48 sati, smatra se da je suglasan s promjenom cijene. U slučaju otkaza Klijent/sudionik nema pravo na naknadu štete. KATEGORIZACIJA I OPIS USLUGA Ponuđene usluge, smještajni kapaciteti, restorani, prijevozna sredstva i ostalo u programima opisani su prema službenoj kategorizaciji dotične zemlje u trenutku izdavanja programa. Standardi smještaja, prehrane i druge usluge u ponudi su pod nadzorom mjesnih turističkih uprava. Standardi su različiti i nisu usporedivi. SMJEŠTAJ U SOBE/APARTMANE Raspored smještaja u sobama ili apartmanima određuje recepcija u mjestu boravka. Ako klijent/sudionik nije izričito ugovorio sobu/apartman s posebnim odlikama, prihvatit će bilo koju službeno registriranu sobu/apartman za izdavanje u dotičnom objektu, opisanu u katalogu i cjeniku. Ako je moguće, organizator će pokušati zadovoljiti klijentov dodatni zahtjev za smještajem (komfor, orijentacija sobe, kat i sl.), ali ne može jamčiti ispunjenje takvog zahtjeva. Smještaj najčešće nije moguć prije 16.00 sati na dan početka korištenja usluge, a isti se moraju napustiti do 10 sati ukoliko u programu putovanja nije drugačije navedeno. Dolaske iza 18 sati nužno je najaviti unaprijed, osim ako nije drukčije naznačeno. Brojem raspoloživih kreveta u apartmanu određen je i najveći mogući broj gostiju u apartmanu tj. u apartman se ne može smjestiti više gostiju. Dijete se računa kao odrasla osoba. Vlasnik apartmana ima pravo na licu mjesta odbiti smještaj gostiju ako je broj osoba veći od najavljenih od strane agencije. U sobe/apartmane nije dozvoljeno dovoditi kućne ljubimce ako nije drukčije navedeno, a ako je dozvoljeno, plaća se doplata za boravak kućnih ljubimaca. PRAVO ORGANIZATORA NA OTKAZ ILI PROMJENA PROGRAMA Ukoliko se za putovanje ne prijavi dovoljan broj Klijenata /sudionika, organizator zadržava pravo otkaza putovanja, ali najkasnije 5 dana prije početka putovanja. Najmanji broj Klijenata /sudionika potreban za izvršenje pojedinog putovanja posebno je naznačen kod svakog programa/aranžmana. Kira Travel zadržava pravo potpune i djelomične promjene programa putovanja ukoliko prije početka putovanja nastupe izvanredne okolnosti koje se ne mogu predvidjeti, izbjeći ili otkloniti (vidi točku 1). Kira Travel zadržava pravo promjene dana ili sata polaska zbog izmjena reda letenja ili nastupanja izvanrednih okolnosti, kao i pravo izmjene pravca putovanja ukoliko se promjene uvjeti putovanja i to bez isplate odštete, a prema važećim propisima u međunarodnom prometu. Ukoliko Kira travel otkaže putovanje, Klijent/sudionik ima pravo na isplatu uplaćenog iznosa u cijelosti, ali ne i na naknadu štete. PRAVO KLIJENTA /SUDIONIKA NA OTKAZ Kira Travel mora biti pravovremeno obaviještena isključivo pisanim putem o svim otkazima i promjenama vezanim za program. Uvjeti otkazivanja individualci: 60-30 dana prije dolaska organizator naplaćuje 30% cjelokupnog iznosa 29-21 days prije dolaska organizator naplaćuje 40% cjelokupnog iznosa 20-14 days prije dolaska organizator naplaćuje 80% cjelokupnog iznosa 13–0 days prije dolaska organizator naplaćuje 100% cjelokupnog iznosa Ako se Klijent/sudionik ne pojavi ili otkaže aranžman nakon njegova početka, organizator će naplatiti cjelokupni iznos aranžmana. Uvjeti otkazivanja grupe: Prema predmetnoj ponudi Kira Travel i određenim ugovorenim uvjetima za svaku pojedinu grupu. OBVEZE ORGANIZATORA PUTOVANJA Organizator je dužan brinuti o izvršenju usluga kao i izboru izvršitelja usluga pažnjom dobrog organizatora te brinuti o pravima i interesima putnika suglasno dobrim običajima u turizmu. Organizator je dužan Klijentu/sudioniku pružiti sve navedene usluge za pojedini aranžman u programu i odgovara Klijentu/sudioniku zbog možebitnog neizvršenja usluga ili dijela usluga. Organizator isključuje svaku odgovornost u slučaju promjena i neizvršenja usluga prouzročenih višom silom (točka 1) te zbog kašnjenja prijevoznih sredstava za koje prijevoznik ne odgovara prema pozitivnim propisima i međunarodnim konvencijama. U ovim slučajevima Klijent/ sudionik podmiruje sve dodatne troškove. OBVEZE KLIJENTA/ SUDIONIKA Klijent/sudionik je dužan pridržavati se pravila ponašanja u smještajnim objektima, odnosno sredstvima prijevoza i svojim postupcima ne onemogućavati nesmetano odvijanje programa putovanjakao i ne ugrožavati prava ostalih Klijenata/sudionika u korištenju usluga Kira Travel. U slučaju da Klijent/ sudionik svojim ponašanjem uzrokuje štetu davatelju usluge u smještajnom objektu ili sredstvu prijevoza odnosno onemogućavaju redovno i nesmetano odvijanje programa putovanja dužni su takvu štetu odmah otkloniti odnosno nadoknaditi oštećenom pri čemu je u obvezi surađivati s davateljem tih usluga i Kira travelom. Ako Klijent/ sudionik ugrožava redovno i nesmetano odvijanje programa putovanja, KiraTravel osim prava na naknadu štete ima pravo prekinuti putovanje, u kojem slučaju će se smatrati da je putovanje prekinuto na zahtjev Klijenta/sudionika pri čemu Kira travel nije dužna snositi troškove povratka na mjesto polaska. Ako je u slučaju opisanom u prethodnom stavku ove točke Klijent/ sudionik maloljetna osoba odnosno dijete, roditelj je dužan prihvatiti povratak djeteta kući odnosno doći po svoje dijete, o vlastitom trošku. Klijent/sudionik je dužan: - posjedovati valjane putne isprave. Troškove gubitka ili krađe dokumenata tijekom putovanja snosi Klijent/sudionik . Pratitelj ili predstavnik organizatora će pomoći, ali uz uvjet da se program neometano odvija. Ako je za neko putovanje potrebita viza, organizator putovanja može, na zahtjev Klijenta/sudionika, kada je to moguće uz nadoplatu posredovati u njenom pribavljanju. Organizator putovanja ne jamči ishođenje viza - cijepiti se i posjedovati potvrde i dokumente o cijepljenju za putovanja u zemlje za koje je ono potrebno prema propisima Svjetske zdravstvene organizacije. U tom slučaju Klijent/sudionik prilaže liječničku potvrdu. Neposjedovanje ovih dokumenata kao i /ili neispravnost putnih isprava koji dovedu do odustajanja od putovanja ili nemogućnosti nastavka putovanja ne obvezuju organizatora putovanja te se obračunavaju otkazni troškovi - poštivati carinske i devizne propise Republike Hrvatske, kao i država u kojima boravi tijekom putovanja - pridržavati se kućnog reda u svim posjećenim objektima te surađivati s izvršiteljima usluga u dobroj namjeri - pridržavati se naputaka i surađivati s turističkim pratiteljem i/ili predstavnikom organizatora putovanja - prilikom polaska na putovanje turističkom pratitelju odnosno predstavniku organizatora predočiti dokument o plaćenom aranžmanu (original voucher, potvrdu o uplati, kopiju virmana). U slučajevima nepoštivanja ovih obveza, Klijent/sudionik odgovara organizatoru za učinjenu štetu. PRTLJAGA Klijent/ sudionik je dužan voditi brigu o svojim stvarima unesenim u kabinu autobusa, te su ih prilikom svakog napuštanja autobusa dužni ponijeti sa sobom. U protivnom, Klijent/sudionik sam snosi odgovornost za krađu, gubitak ili oštećenje stvari ostavljenih u kabini autobusa bez njihovog nadzora. Prtljaga se prevozi na klijentov rizik, stoga se preporuča osiguranje prtljage kod osiguravajućeg društva. Organizator putovanja nije odgovoran za uništenu ni izgubljenu prtljagu, kao ni za krađu prtljage ili dragocjenosti u hotelu. Prijavu za oštećenu ili izgubljenu prtljagu Klijent/sudionik je dužan uputiti prijevozniku ili recepciji smještajnog objekta, ovisno gdje su oštećenje ili gubitak nastupili. OSIGURANJA Cijena putovanja ne uključuje osiguranja od rizika nesretnog slučaja i bolesti na putovanju, osiguranje od oštećenja i gubitka prtljage, osiguranje od rizika otkaza putovanja, kao ni zdravstveno osiguranje. Svakom Klijentu/ sudioniku se savjetuje da uplati paket putnih osiguranja, te osiguranje od otkaza putovanja u zemlji iz koje dolazi / putuje. UVJETI PLAĆANJA Raspored uplata i pologa se provode u skladu sa predmetnom ponudom Kire Travel koja je dio ugovorne dokumentacije. Svi računi se plaćaju putem bankovnog transfera uključujući i bankovne pristojbe. Računi za program se isplaćuju prema dogovorenom rasporedu plaćanja. Svi računi koji nisu plaćeni do ugovorenog datuma, automatski će biti podložni zateznoj kamati od 15% godišnje. Kopiju potvrde bankovnog transfera/doznake potrebno je poslati Kiri Travel na dan kada je uplata izvršena. DODATNI TROŠKOVI Klijent/sudionik i Kira Travel su suglasni da će svi dodatni troškovi nastali tijekomizvođenja programa biti plaćeni odmah osim ako pisanim putem nije drugačije dogovoreno. Za sve tražene dodatne usluge potreban je potpis ovlaštenog predstavnika Klijenta/sudionika i jamstvo kreditne kartice samog Klijenta/sudionika. REKLAMACIJE (RJEŠAVANJE PRIGOVORA) Klijent/sudionik se za sve nepravilnosti i reklamacije mora pritužiti prvo na licu mjesta davatelju usluga (hotel, apartman, voditelju putovanja, predstavniku organizatora putovanja ili neposrednom izvođaču usluga). Davatelj usluga će pokušati na licu mjesta otkloniti uzrok prigovora i ponuditi rješenje na obostrano zadovoljstvo. U slučaju da se reklamacija može riješiti na licu mjesta, a Klijent/sudionik se nije pritužio na nepravilnosti na licu mjesta, podrazumijeva se da se Klijent/sudionik slaže s tom uslugom i time je izgubio pravo na ulaganje kasnijih reklamacija sa zahtjevom za smanjenje cijene usluge, odnosno isplate štete. Kira travel neće razmatrati reklamacije ako Klijent/sudionik nije priložio kopiju pismene reklamacije koje je uložio na licu mjesta. Ukoliko ni nakon prigovora ne bude poboljšanja, Klijent/sudionik mora tražiti potvrdu iz koje se vidi da usluga nije pružena, odnosno da nije pružena na način kako je ugovoreno. Potvrdu Klijent/sudionik mora priložiti pismenoj reklamaciji. Pisanu reklamaciju Klijent/sudionik je dužan uložiti u roku od 7 dana nakon završetka putovanja. Ukoliko Klijent/sudionik uloži pismenu reklamaciju nakon tog roka, Kira travel takvu reklamaciju nije dužna uzeti u obzir. Kira Travel je dužna donijeti pismeno rješenje na svaki prigovor u roku od 14 dana po primitku prigovora, a može odgoditi rok rješenja pritužbi za dodatnih 14 dana zbog prikupljanja informacija. Dok postupak rješenja traje, a ukupno najviše 14, odnosno 28 dana nakon ulaganja prigovora, Klijent/sudionik se neopozivo odriče posredovanja bilo koje druge osobe, arbitraže UHPA-e ili druge institucije, kao i davanja informacija u medije. Isto tako u ovom vremenu Klijent/sudionik se odriče prava na tužbu. Najviši iznos nadoknade po prigovoru može doseći iznos reklamiranog dijela usluga, a ne može obuhvatiti već iskorištene usluge kao ni cjelokupni iznos aranžmana. U slučaju sklapanja ugovora po «Posebnim cijenama-akcijama» Klijent/sudionik nema pravo prigovora na smještaj. Klijent/sudionik i Kira travel će sporove nastojati razriješiti sporazumno, a u suprotnom ugovaraju nadležnost suda u Splitu. Mjerodavno pravo će biti Hrvatsko pravo. OSIGURANJE ZA SLUČAJ PLATNE NEMOGUĆNOSTI ILI STEČAJA ORGANIZATORA PUTOVANJA U skladu sa Zakonom o pružanju usluga u turizmu, u slučaju platne nemogućnosti ili stečaja Kira travel, Klijenti/sudionici zatečeni na putovanju, kao i osobe koje su uplatile akontacije za putovanje trebaju kontaktirati osiguravatelja Croatia osiguranje d.d. kod kojeg Kira travel ima ugovorenu Policu osiguranja od odgovornosti br 243910-86/12. ZAŠTITA OSOBNIH PODATAKA Klijent / sudionik osobne podatke daje dobrovoljno. Osobni podaci Klijenta / sudionika potrebni su u procesu realizacije tražene usluge i koristit će se za daljnju međusobnu komunikaciju (npr. pismo namjere, upute o uplati, obavijesti o realizaciji usluge). Kira travel se obvezuje da neće osobne podatke korisnika iznijeti iz zemlje ili ih dati trećoj osobi, osim partnerima koji sudjeluju u realizaciji ugovorene usluge (npr. smještaj, aviokompanija, prijevoznik). Osobni podaci korisnika čuvat će se u bazi podataka, sukladno odluci Uprave društva o načinu prikupljanja, obrade i čuvanja osobnih podataka. Kira Travel zadržava pravo osobne podatke korisnika usluga upotrebljavati u marketinške svrhe (npr. slanje obavijesti, akcija, promocija, newslettera). Korisnik se u mogućnosti u bilo kojem trenutku odjaviti pomoću poveznice „Odjava“ na kraju svakog maila ili slanjem zahtjeva na This email address is being protected from spambots. You need JavaScript enabled to view it.. Prigovor na obradu osobnih podataka u marketinške svrhe neće utjecati na ugovaranje i/ili realizaciju tražene usluge. PUTOVANJA U ORGANIZACIJI DRUGIH TOUROPERATORA Ovi opći uvjeti putovanja sastavni su dio Ugovora kojeg Klijent/sudionik sklapa sa Kira travel, odnosno s ovlaštenom putničkom agencijom u kojoj se prijavio za putovanje u organizaciji Kira travel. Za svaki pojedini program primjenjuju se uvjeti odgovornog organizatora koji je naveden za to putovanje. Svi programi u kojima Kira travel nastupa kao posrednik, Kira travel ne odgovara za provedbu putovanja odnosno turističkih aranžmana kojima nije odgovorni organizator već samo posreduje u prodaji. Svi turistički aranžmani koje Kira travel zastupa kao posrednik posebno su označeni, a što će biti vidljivo u tako objavljenom programu te na ugovoru o putovanju. U tom slučaju primjenjuju se opći uvjeti navedenog odgovornog organizatora putovanja . Potpisivanjem ugovora Klijent/sudionik u cijelosti prihvaća program i uvjete putovanja. ZAVRŠNE ODREDBE Ovi opći uvjeti poslovanja sastavni su dio ugovora koji Klijent/sudionik sklapa sa Kira Travel, odnosno ovlaštenom putničkom agencijom u kojoj se prijavio za putovanje u organizaciji Kira Travel. Moguća/predviđena odstupanja od ovih uvjeta, moraju biti navedena uz tekst programa putovanja. Potpisivanjem ugovora Klijent/sudionik u cijelosti prihvaća program i uvjete putovanja. Ovo izdanje uvjeta putovanja isključuje sva ranija izdanja. Za sve slučajeve koji nisu izrijekom defnirani ovim uvjetima putovanja, primjenjuju se odredbe Zakona o obveznim odnosima. Ovi opći uvjeti poslovanja stupaju na snagu dana 01.siječnja 2018. godine. Nadležno tijelo zaduženom za: Ministarstvo turizma – Samostalni sektor turističke inspekcije, Trg Republike Hrvatske 8/1, 10000 Zagreb. Kira Travel d.o.o., O. Jordana Viculina 21, 21215 Kaštel Lukšić – Hrvatska, OIB: 55057549067, ID code: HR-AB-21-060277323. Izjava o zastiti osobnih podataka kupaca Kira Travel obavezuje se pružati zaštitu osobnim podacima kupaca, na način da prikuplja samo nužne, osnovne podatke o kupcima/korisnicima koji su nužni za ispunjenje naših obveza; informira kupce o načinu korištenja prikupljenih podataka, redovito daje kupcima mogućnost izbora o upotrebi njihovih podataka, uključujući mogućnost odluke žele li ili ne da se njihovo ime ukloni s lista koje se koriste za marketinške kampanje. Svi se podaci o korisnicima strogo čuvaju i dostupni su samo djelatnicima kojima su ti podaci nužni za obavljanje posla. Svi djelatnici Kira travela i poslovni partneri odgovorni su za poštivanje načela zaštite privatnosti. Voditelj poslovanja: SUZANA ĐAPIĆ E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. Radno vrijeme: ponedjeljak – petak od 8:00 – 16:00 Ovlaštenja voditelja poslovanja su vođenje i nadzor djelatnosti, operativnih i administrativnih postupaka, te nadzor kvaliteta i sigurnosti usluge, uključivo i usluge dobavljača. Po ovlaštenju Uprave predstavlja Društvo i organizacijsku jedinicu. Zamjenik voditelja poslovanja TANJA ĐAPIĆ POPARIĆ E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. Radno vrijeme: ponedjeljak – petak od 8:00 – 16:00