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An Post GeoDirectory DAC Website Privacy Policy Introduction An Post GeoDirectory DAC are committed to safeguarding the privacy of our website and application visitors and service users. In this privacy policy (Privacy Policy ), "we", "us" and "our" “APG” refers to An Post GeoDirectory DAC (company number 240986 and having its registered office at An Post, General Post Office, O'Connell Street, Dublin 1). This Privacy Policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. This Privacy Policy explains how we will manage your Personal Data, why we use it, and how you may contact us. Personal Data means any information that APG has or obtains or which you provide to us, such as your name, email address and telephone number(s) from which you can be directly or indirectly personally identified, and may include information such as location information, identification, account numbers, IP addresses and online identifiers, depending on the services which we provide to you and the manner in which we interact, and includes personal data as described in the Data Protection Legislation (as defined below). We will handle your Personal Data in accordance with Data Protection Legislation. Data Protection Legislation means the Data Protection Acts 1988 and 2003 and Directive 45/46/EC, any other law or regulation relating to the processing of Personal Data and to privacy (including the E-Privacy Directive and the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 (E-Privacy Regulations ), as such legislation shall be amended, revised or replaced from time to time, including by operation of the General Data Protection Regulation (EU) 2016/679 (GDPR ) (and laws implementing or supplementing the GDPR, and laws amending or supplementing the E-Privacy Regulations). How we collect your Personal Data We will obtain your Personal Data directly from you, such as when you complete an application form for one of our services, or where you enter your details into our online forms or you send us a communication. We may collect your personal information while monitoring our technology tools and services. We may also obtain your personal data if provided in our LiveChat service. You are not required to provide any personal data to commence a chat. Why we use and hold your Personal Data We collect information from you as necessary in the course of providing our service and operating our websites and applications. We use that information: Legal Basis for Processing - for the purposes of performing any contracts you have entered into with APG; - to provide and improve our websites and applications, including auditing and monitoring its use; - to manage and administer our relationship with you; - to send you updates, publications and details of events; - to process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping; - for such purposes as you have consented, such as for marketing (see Marketing Preferences below); - to provide and improve our services; - for such other purposes as were notified to you at the time you provide the information to us. The legal bases upon which any Personal Data which we collect from you, or that you provide to us, is processed are as follows: When we disclose your Personal Data - for the purposes of performing a contract you have entered into with APG; - to process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with correspondents; - for compliance with our legal obligations; - where you have given us your express consent; - where our use is for a legitimate purpose of APG, including but not limited to: - day to day operational and business purposes, including board and group reporting and management purposes; - to provide information requested by you and respond to communications from correspondents; - to contact you for administration reasons related to our services or to invite you to participate in surveys about our services (for which participation is always voluntary); - to send you information with respect to our services, activities or online content or updates, publications and details of events; - to fulfil our legal, regulatory and risk management obligations; - the proper administration of our websites, applications, services and business; - for the purposes of managing our contracts and relationships with our customers, suppliers, service providers, vendors and other commercial partners; - taking advice from our external legal and other advisors; - to help us improve our services and systems, and to improve your experience on our web and online services; - to undertake market research, statistical and product development analyses; - where necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings. We will not disclose your Personal Data except as outlined above and / or as follows: - where the disclosure is necessary to enable us to carry out our obligations under any agreement we have with you; - to verify the authenticity of documentation provided to us; - to anyone providing a service to us or acting as our agents, which may include our shareholders or third party service providers, on the understanding that they will keep the Personal Data confidential; - where we need to share your Personal Data with our shareholders, our auditors and our legal and other advisors; - to any (or any proposed) assignee, transferee, or successor in title to the whole or any relevant part of our business, and their respective officers, employees, agents and advisers; and - where we reasonably believe that you are or may be in breach of any applicable laws, for example on hate speech, we may disclose your personal information to relevant third parties, including law enforcement agencies or your internet service provider, subject to such disclosure being permitted under applicable laws, including Data Protection Legislation; and - if the disclosure is required by law or regulation, or court or administrative order having force of law. We will not otherwise share your Personal Data with any third party unless we receive your prior written consent to do so. Other Recipients of your Personal Data In any case where we are acting on our own behalf and we share your Personal Data with a third party data controller, in accordance with the above section, (including, as appropriate, counterparties to transactions on your accounts), the use by that third party of the Personal Data will be subject to the third party’s own privacy policies. When you visit our website, you are accepting the APG website terms of use, as well as the terms of this Privacy Policy. This Privacy Policy applies to websites, applications and services that are owned and/or operated by APG. We do not exercise control over the sites or applications that may be linked from our websites or applications. These other sites/applications may place their own cookies or other files on your computer, collect data or solicit personal information from you. You acknowledge that the service that we provide and our websites may enable or assist you to access the website content of, correspond with, and purchase products and services from, third parties via third-party websites and that you do so solely at your own risk. We make no representation or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third-party website, or any transactions completed, and any contract entered into by you, with any such third party and the use by any such third party of your Personal Data. We do not endorse or approve any third party website nor the content of any of the third party websites made available via our service or on our website. We encourage you to carefully familiarise yourself with the terms of use and privacy policies applicable to any websites and/or services operated by third parties. Please be aware that we are not responsible for the privacy practices of any third parties. International Transfers of Personal Data Your Personal Data may be transferred to, stored at, or accessed from a destination outside the European Economic Area (EEA ) for the purpose of us providing a service to you. By submitting your Personal Data you explicitly consent to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy. The safeguards in place with regard to the transfer of your Personal Data outside of the EEA to third parties are the entry by us into appropriate contracts with all transferees of such data. Without prejudice to the foregoing, it is specifically acknowledged that APG may transfer your Personal Data to Salesforce (a Customer Relationship Management platform provider based in the United Kingdom). Retention of Personal Data We are obliged to retain certain customer information to ensure accuracy, to help maintain quality of service and for compliance with legal obligations, fraud prevention, to resolve disputes, to enforce our agreements, to support business operations and legitimate business purposes. Your Personal Data will be kept and stored for such period of time as we deem necessary taking into account the purpose for which it was collected in the first instance. Personal Data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Use of Cookies A cookie is a small piece of information which is transferred to your computer’s hard disk from a website. Cookies can store information about your preferences and other information which you need when you visit a website. We use cookies to help us to improve our online services and our website and to deliver a better and more personalised service to you. Please read our cookies policy for further information on our use of cookies. https://www.geodirectory.ie/about-us/legal/cookies-policy Your rights in relation to your Personal Data Updating and correcting your Personal Data If we hold incorrect Personal Data about you, you have the right to have the data amended. While we will use reasonable efforts to keep your Personal Data up to date, you will need to notify us without delay in the event of any change in your personal circumstances, so that we can keep the Personal Data up to date. It is your responsibility that all of the Personal Data provided to us is accurate and complete. You can update your Personal Data by writing to An Post GeoDirectory DAC, Room 3A, GPO, O’Connell Street, Dublin 1 together with: Your name and address. A description of the specific Personal Data you wish to have rectified. Right of erasure You have the right in some circumstances to have your Personal Data, which we hold, erased. If you request an erasure of your Personal Data, all your data will be erased subject to the following important notice. We will not be required to erase your data where to do so would prevent us from meeting our respective contractual obligations, or where we are required to process (including retaining) your Personal Data in order to comply with a legal obligation, or if the Personal Data is necessary to establish, exercise or defend our legal rights or for the purpose of legal proceedings. Right of Access You have a right to be given a copy of your Personal Data on request, subject to certain exceptions, including those referred to below. To request a copy of your Personal Data, please contact the Data Protection Co-Ordinator, An Post GeoDirectory DAC, Room 3A, GPO, O’Connell Street, Dublin 1. Please note that we have the right to require that you identify yourself before we will respond to any access request. To help us find the information easily, please give us as much information as possible about the type of information you would like to see. If, to comply with your request, we would have to disclose information relating to or identifying another person, we may need to obtain consent of that person, if possible. If we cannot obtain consent, we may need to withhold that information or edit the data to remove the identity of that person if possible. There are certain types of data which we are not obliged to disclose to you, which include Personal Data which records our intentions in relation to any negotiations with you where disclosure would bel likely to prejudice those negotiations. We are also entitled to refuse a data access request from you where (i) such request is manifestly unfounded or excessive, in particular because of its repetitive character (in this case if we decide to provide you with the Personal Data requested, we may charge you a reasonable fee to account for administrative costs in doing so), or (ii) we are entitled to do so pursuant to data protection legislation. Your Other Rights Restriction of processing You also have the right, in certain circumstances, to request restriction on the use, of your Personal Data, and to object to certain uses of your Personal Data, in each case subject to the restrictions set out in applicable Data Protection Legislation. You may request that we stop processing your Personal Data temporarily if: - you do not think that your Personal Data is accurate (but we will start processing again once have checked and confirmed that it is accurate); - the processing is unlawful but you do not want us to erase your Personal Data; - we no longer need the Personal Data for our processing; - or you have objected to processing because you believe that your interests should override the basis upon which we process your Personal Data. If you exercise your right to restrict us from processing your Personal Data, we will continue to process the Personal Data if: - you consent to such processing: - the processing is necessary for the exercise or defence of legal claims; - the processing is necessary for the protection of other individuals or legal persons; or - the processing is necessary for public interest reasons. Where we rely on a legitimate purpose of ours or of a third party recipient of the Personal Data, in order to use and disclose Personal Data, you are entitled to object to such use or disclosure of your Personal Data, and if you do so, we will cease to use and process your Personal Data for that purpose, unless we can show there are compelling legitimate reasons for us to continue or we need to use the Personal Data for the purposes of legal claims. Withdrawal of consent In any case where we rely on your consent to process your Personal Data (for example with respect to direct marketing or in the use of your location data in our mobile application), you have the right to change your mind and withdraw consent by writing to us at the address set out under “Contact Us” below. Please note that if you withdraw your consent to such processing, it may not be possible for us to provide all or a part of our service to you. Data portability In limited circumstances, you may also have the right to data portability in respect of certain of your Personal Data, which means you can request that we provide it to you in a structured, commonly used and machine-readable format, or transmit it to your third party nominee where this is technically feasible. This only applies to Personal Data that you have provided to us – it does not extend to data generated by us. In addition, the right to data portability only applies where (i) the processing is based on your consent or for the performance of a contract; and (ii) the processing is carried out by automated means. Automated decision-making You may ask us to ensure that we do not make any decision with respect to you based solely on an automated process, and to have any decision reviewed by a member of staff. Profiling may occur in relation to your Personal Data for the purposes of targeted advertising and de-targeting you from specified advertising. This allows us to tailor our advertising to the appropriate customers and helps to minimise the risk of you receiving unwanted advertising. These rights will not apply in all circumstances, for example where the decision is (i) authorised or required by law; (ii) necessary for the performance of a contract between you and us; or (iii) is based on your explicit consent. In all cases, we will endeavour that steps have been taken to safeguard your interests. Complaints You have the right to lodge a complaint about our processing of your Personal Data with the Data Protection Commissioner at info@dataprotection.ie How do we protect your personal information We do our utmost to protect user privacy through the appropriate use of security technology. We restrict access to your Personal Data to employees, contractors and agents who need to know your Personal Data in order to operate, develop or improve the services that we provide. We ensure that we have appropriate physical and technological security measures to protect your information; and we ensure that when we outsource any processes that the service provider has appropriate security measures in place. However, our website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk. We will implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks that are presented by the processing of your Personal Data. In particular, we will consider the risks presented by accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to the Personal Data transmitted, stored or otherwise processed. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of any data transmitted to us and any such transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access. To the extent permitted by law, we are not responsible for any delays, delivery failures, or any other loss or damage resulting from (i) the transmission of data over communications networks and facilities, including the internet; or (ii) any delay or delivery failure on the part of any other service provider not contracted by us, and you acknowledge that our website may be subject to limitations, delays and other problems inherent in the use of such communications facilities. You will appreciate that we cannot guarantee the absolute prevention of cyber-attacks such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorised disclosure, loss or destruction of your Personal Data arising from such risks. Breach reporting We will notify serious data breaches in respect of your Personal Data to the Data Protection Commissioner without undue delay, and where feasible, not later than 72 hours after having become aware of same. If notification is not made after 72 hours, we will record a reasoned justification for the delay; however it is not necessary to notify the Data Protection Commissioner where the Personal Data breach is unlikely to result in a risk to the rights and freedoms of natural persons. A Personal Data breach in this context means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored or otherwise processed. We will keep a record of any data breaches, including their effects and the remedial action taken, and will notify you of any data breach affecting your Personal Data (which poses a high risk to you) when we are required to do so under Data Protection Legislation. We will not be required to notify you of a data breach where: Marketing preferences - we have implemented appropriate technical and organisational measures that render the Personal Data unintelligible to anyone not authorised to access it, such as encryption; or - we have taken subsequent measures which ensure that the high risk to data subjects is not likely to materialise; or - it would involve disproportionate effort, in which case we may make a public communication instead. Where you have agreed to receive marketing from APG, and its affiliated companies and/or select third parties, we will use this information to contact you with news and special offers from APG, and its affiliated companies and select third parties where applicable. We may use and analyse your Personal Data, including transaction data on your accounts, in order to make the marketing materials we send to you more relevant to your interests and requirements. We may also use your Personal Data as part of more general market, statistical and product development analyses in relation to our business generally. You can object to us analysing your Personal Data in this way by writing to us at the address set out under “Contact Us” below. If you do object to this analysis, the marketing information you receive will not be made more relevant to you. Your Personal Data will not be given to any third parties for marketing purposes. Where you have opted to receive marketing information, you will always be contacted by APG. You can change your marketing preferences at any time by contacting us at the address set out under “Contact Us” below. Each time we send you marketing information, we will give you the option to change your mind about receipt of marketing. Updates and amendments APG may change its Privacy Policy from time to time and at APG's sole discretion. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to submit your Personal Data. If material changes are made to the Privacy Policy, we will notify you by placing a prominent notice on our website or by sending you a notification in relation to same. We will not process your Personal Data in a manner not contemplated by this Privacy Policy without your consent. Contact Us Any queries or complaints regarding our use of the Personal Data, this Privacy Policy and / or the exercise of your individual rights should be addressed to the Data Protection Co-Ordinator, An Post GeoDirectory DAC, Room 3A, GPO, O’Connell Street, Dublin 1.
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Pravila zaštite osobnih podataka Ova Pravila zaštite osobnih podataka (dalje u tekstu: „Pravila“), utemeljena na Uredbi Europskog parlamenta i Vijeća (EU) 2016/679 od 27. travnja 2016. o zaštiti pojedinaca u vezi s obradom osobnih podataka i o slobodnom kretanju takvih podataka te o stavljanju izvan snage Direktive 95/46/EZ (dalje u tekstu: „Opća uredba o zaštiti podataka“), objašnjavaju koji se osobni podaci prikupljaju u vezi s pružanjem naših usluga i proizvoda, kako te podatke obrađujemo, koristimo i štitimo, u koje ih svrhe upotrebljavamo, kao i Vaša prava povezana s Vašim podacima. Naše temeljno načelo je privatnost kupaca i zaštita osobnih podataka. Držimo se sljedećih načela s ciljem zaštite Vaše privatnosti: - Ne prikupljamo više informacija nego što je potrebno, - Vaše podatke ne koristimo u svrhe koje nisu navedene, - Ne čuvamo Vaše podatke ako više nije potrebno ili ako za isto više ne postoji pravni temelj, - Nikada ne prodajemo, posuđujemo ili distribuiramo niti javno objavljujemo Vaše osobne podatke, - Pristup Vašim podacima ne dajemo trećim stranama bez Vašeg znanja, - Ne koristimo automatizirane tehnike obrade osobnih podataka koje se sastoje od izrade Vašeg profila ili radi analize ili predviđanja Vaših osobnih sklonosti i ponašanja, - Vaše osobne podatke ne prenosimo izvan EU, - Osiguravamo da su Vaši osobni podaci sigurno pohranjeni. Važno je pročitati naša Pravila i nadamo se da ćete izdvojiti vrijeme i Vašu pozornost. Trudili smo se da ova Pravila budu napisana što jasnije i da budu svakom razumljiva, sa željom da zadržimo Vaše puno povjerenje u način kako postupamo s Vašim osobnim podacima. Ako ćete, nakon što ih pročitate, imati daljnja pitanja o zaštiti osobnih podataka u našem društvu ili nam želite prenijeti svoje ideje i preporuke, molimo obratite se našem Službeniku za zaštitu podataka putem e-mail adrese zop@koprivnica-plin.hr. - Tko smo mi Društvo Koprivnica plin d.o.o., sa sjedištem u Mosnoj ulici 15, Koprivnica, OIB: 59822583580, upisano kod Trgovačkog suda u Varaždinu, osnovano je radi obavljanja distribucije plina te ostalih djelatnosti u okviru svog predmeta poslovanja. Koprivnica plin d.o.o. nastupa u odnosu na osobne podatke Vas kao korisnika usluga i proizvoda u ulozi voditelja obrade, koji određuje svrhe i načine obrada Vaših osobnih podataka, te brine o osiguravanju svih mjera sigurnosti Vaših osobnih podataka. - Koje podatke obrađujemo Koprivnica plin d.o.o. obrađuje više kategorija Vaših podataka: - Podaci koji se tiču djelatnosti distribucije plina i kupca toplinske energije - Mrežna stranica Prikupljamo i obrađujemo Vaše podatke koje nam Vi ili ovlaštene treće osobe stavljate na raspolaganje prilikom podnošenja zahtjeva za priključenjem na plinski distribucijski sustav, zahtjeva za ispitivanje plinske instalacije, zahtjeva za upuštanje i provođenje kontrole ispravnosti plinske instalacije, zahtjeva za provođenje nadzora nad izvođenjem plinske instalacije, zahtjeva za izdavanje energetskih uvjeta i energetske suglasnosti te zahtjeva u sklopu obavljanje djelatnosti kupca toplinske energije, koji su potrebni za izvršavanje ugovora, kao što su ime i prezime, adresa, podaci za kontakt (adresa e-pošte, broj telefona), preslike osobne iskaznice uključujući osobni identifikacijski broj (OIB) i broj osobne iskaznice, podaci neophodni za izdavanje i naplatu računa uključujući adresu dostave računa, podaci koji dokazuju ovlaštenje za sklapanje ugovora, odnosno podaci o vlasništvu ili nekom drugom stvarnom pravu na građevini ili dijelu građevine kojoj se plin i toplinska energija isporučuju, podaci o korištenju naših. Kada šaljete bilo koju vrstu upita putem naše mrežne stranice, prikupljamo Vaše ime i prezime i podatke za kontakt (adresa e-pošte). Mrežna stranica www.koprivnica-plin.hr prikuplja privremene kolačiće (engl. session cookies) koji se automatski brišu kod zatvaranja internetskog preglednika. Koprivnica plin d.o.o. se njima koristi za omogućavanje pristupa sadržaju i omogućavanje radnji koje možete učiniti kada se prijavite sa svojim podacima na mrežnu stranicu. Trajni kolačići (engl. persistent cookies) obično ostaju u pregledniku do isteka ili dok se ručno ne obrišu što olakšava pristup stranicama kao registriranom korisniku. Također se koriste trajni kolačići kako bi se bolje razumjele navike korisnika te prema njima poboljšala stranica. Naša mrežna stranica prikuplja kolačiće trećih strana. Postoji nekoliko vanjskih servisa koji Vam spremaju ograničene kolačiće, a isti nije postavila ova mrežna stranica. Limitirani kolačići služe za nesmetano korištenje mogućnosti koje korisnicima osiguravaju jednostavan pristup sadržaju. Mrežne stranice treće strane U svrhu praktičnosti za naše korisnike, mrežna stranica www.koprivnica-plin.hr može sadržavati linkove na mrežne stranice koje nisu povezane s nama, koje mi ne kontroliramo niti njima upravljamo. Politike i postupci koje ovdje opisujemo ne primjenjuju se na te mrežne stranice. Nismo odgovorni za sigurnost ili privatnost bilo kakvih podataka koje su prikupile te treće strane. Za više informacija o politikama privatnosti trećih strana, predlažemo da izravno kontaktirate te mrežne stranice. - Kako koristimo Vaše podatke Vaše osobne podatke prikupljamo, obrađujemo i koristimo u skladu s važećim propisima, a prije svega: - u vezi i na osnovi naših obveza i/ili ovlasti koje proizlaze iz primjenjive regulative, posebice Zakona o tržištu plina (NN 18/18) i drugih važećih propisa. Prikupljanje i obrada osobnih podataka u takvim je slučajevima zakonska obveza, jer u suprotnom ne bismo bili u mogućnosti uspostaviti i nastaviti ugovorni odnos s vama, odnosno ispunjavati svoje ugovorne i zakonske obveze; - u svrhu sklapanja ugovora i pružanja usluga odnosno isporuke ugovorenih usluga, posebice u svrhu Vaše nedvosmislene identifikacije, urednog obaviještavanja te izdavanja računa. Prikupljanje i obrada osobnih podataka u ovom je slučaju ugovorna obveza jer u suprotnom ne bismo bili u mogućnosti sklopiti ugovor s vama, odnosno izvršavati naše ugovorom preuzete obveze; - na temelju naših legitimnih interesa, prije svega za kontrolu i osiguranje visokog standarda kvalitete naših usluga i proizvoda, a time i postizanje Vašeg zadovoljstva, posebice u svrhu slanja informacija o našim proizvodima i uslugama kojima možete ostvariti dodatne uštede i smanjiti troškove te povećati zadovoljstvo našim uslugama; - za dokazivanje i zaštitu naših prava u slučaju postojanja nepodmirenih dospjelih obveza, te Vaše obavještavanje o postojanju istih; te - temeljem Vaše pojedinačne i nedvojbene privole dane slobodnom voljom u jasno naznačenu svrhu prikupljanja podataka. - Tko ima pristup do Vaših podataka Vašim osobnim podacima mogu pristupati drugi primatelji isključivo na način predviđen primjenjivim važećim propisima te na osnovi odgovarajućih ugovora koji osiguravaju visoku razinu zaštite osobnih podataka. - Koprivnica plin d.o.o. i njegovi vlasnici - E.ON Hrvatska d.o.o., sa sjedištem u Capraškoj ulici 6, Zagreb, OIB: 47315732166, upisano kod Trgovačkog suda u Zagrebu, povezano društvo; - innogy SE, sa sjedištem u Essenu, Opernplatz, Njemačka, HRB 27091, povezano društvo. - Koprivnica opskrba d.o.o., sa sjedištem u Mosnoj ulici 15, Koprivnica, OIB: 95088635493, povezano društvo; - Gradsko komunalno poduzeće Komunalac d.o.o., sa sjedištem u Mosnoj ulici 15, Koprivnica, OIB 41412434130, povezano društvo. - Ovlašteni vanjski izvršitelji obrade - Opskrbljivač plinom - Drugi primatelji - poštivanje odgovarajuće zakonske obveze (primjena propisa ili odluke državnih tijela), - izvršavanje ugovornih obveza uključujući provjere njihove potencijalne povrede, - postupak rješavanja eventualnog protuzakonitog postupanja, otklanjanja tehničkih poteškoća ili sigurnosnih incidenata, - zaštitu od otuđivanja prava, imovine ili ugrožavanja sigurnosti našeg društva ili povezanih društava, naših kupaca ili javnosti, onako kako to zahtijevaju ili dozvoljavaju zakonski propisi. Osobne podatke prvenstveno dijelimo unutar E.ON Grupe i Grupe Komunalac d.o.o. koje djeluju na području Republike Hrvatske, a koja uključuje sljedeća trgovačka društva: Surađujemo s partnerima koji nam pomažu pružati i unaprijeđivati naše usluge i proizvode te činiti našu direktnu komunikaciju s Vama učinkovitijom. Pristup Vašim osobnim podacima pružamo ovlaštenim vanjskim izvršiteljima obrade u svrhu obrade osobnih podataka za naše društvo na temelju naših izričitih uputa i putem sklopljenih ugovora. Ti su partneri obvezni strogo poštivati obvezu povjerljivosti u skladu s ovim Pravilima, s ugovorima koje smo s njima sklopili i u skladu s obvezama iz Opće uredbe o zaštiti podataka. Naši su izabrani vanjski izvršitelji obrade prije svega trgovačka društva koja za nas osiguravaju direktni kontakt, marketinšku komunikaciju, računovodstvene i knjigovodstvene usluge, usluge naplate dospjelih nepodmirenih tražbina, pohranu ugovora i ostale poslovne dokumentacije, IT usluge i usluge održavanja poslovnih aplikacija, pravne usluge, poštanske usluge, izdavanje računa i obračuna i druge usluge u vezi s predmetom poslovanja našeg društva, bez kojih ne bismo bili u mogućnosti osigurati ispunjenje naših ugovornih obveza prema vama i osigurati vam visoku razinu kvalitete naših usluga i proizvoda. U svrhe sklapanja Ugovora o priključenju na plinski distribucijski sustav s Vama te u svrhu osiguranja pružanja ugovorenih usluga Vaše osobne podatke dijelimo s opskrbljivačima plinom, na način i u opsegu kako to nalažu zakonski i podzakonski propisi iz područja regulacije tržišta plina. Pristup osobnim podacima pružamo pravnim i fizičkim osobama, državnim tijelima i javnim ustanovama ako smo u dobroj vjeri uvjereni da su pristup tim informacijama, njihova obrada, korištenje i dostupnost u odgovarajućoj mjeri nužni za: Davanje pristupa podacima drugim pravnim ili fizičkim osobama uvijek je ograničeno na mjeru nužnu za postizanje svrhe za koju su podaci prikupljeni te se provodi sukladno važećoj regulativi. Istovremeno vam jamčimo da u sklopu naših obrada osobnih podataka ne dolazi do njihovog prijenosa u treće zemlje van područja Europske unije ili u međunarodne organizacije. - Vaša prava Osiguravamo uvjete kako biste Vi odlučivali o obradi Vaših osobnih podataka. Prije svega Vam omogućujemo slijedeća prava: - Pravo na pristup podacima - Pravo na ispravak - Pravo na brisanje („pravo na zaborav”) - Pravo na ograničenje obrade - Pravo na prenosivost podataka - Pravo na prigovor - Pravo na pritužbu nadzornom tijelu - Pravo na povlačenje privole - osobno u sjedištu Koprivnica plin d.o.o. na adresi Mosna ulica 15, 48000 Koprivnica uz predočenje identifikacijske isprave sa fotografijom Imate pravo zatražiti potvrdu o tome obrađujemo li Vaše podatke te ako da, dobiti pristup do tih podataka. U slučaju da obrađujemo veću količinu podataka koji se odnose na Vas, možemo od Vas tražiti specifikaciju Vašeg zahtjeva za dostavom pojedinih konkretnih skupina podataka koje o vama obrađujemo. U slučaju da uočite da o Vama obrađujemo netočne ili nepotpune podatke, ili ih želite izmijeniti, imate pravo tražiti ispravak istih, odnosno nadopunu nepotpunih osobnih podataka. Kako bismo osigurali da o Vama uvijek obrađujemo samo točne osobne podatke potrebno je da nam bez odgađanja javite sve njihove promjene. Brisanje osobnih podataka može se tražiti primjerice ako ste povukli svoju privolu za obradu Vaših pojedinih podataka, kada se Vaši osobni podaci nezakonito obrađuju ili kada Vaši podaci više nisu nužni u odnosu na svrhe za koje su prikupljeni ili na bilo koji način obrađeni. Međutim, molimo Vas da uvažite da Vaše podatke nećemo moći izbrisati ako su oni potrebni radi ispunjenja zakonskih obveza, ugovornih obveza i drugih pravnih temelja iz Opće uredbe o zaštiti podataka. Imate pravo ishoditi ograničenje obrade Vaših osobnih podataka, koje se može tražiti primjerice ako ste podnijeli prigovor na obradu podataka, sumnjate u točnost osobnih podataka koji se obrađuju ili u zakonitost njihove obrade, no ne želite da se ti podaci izbrišu ili su Vam još potrebni radi ostvarenja pravnih zahtjeva. Ukoliko se obrada temelji na Vašoj privoli ili se vrši u svrhu izvršenja ugovora sklopljenog s Vama, a istodobno se izvodi automatiziranim sredstvima, imate pravo zaprimiti svoje osobne podatke koje smo od Vas dobili. Ukoliko zatražite, Vaše ćemo osobne podatke prenijeti izravno drugom voditelju obrade, ako isto bude tehnički izvedivo. U svakom ste trenutku, s obzirom na Vašu posebnu situaciju, ovlašteni uložiti prigovor na obradu osobnih podataka koji se odnose na Vas, zbog čega ćemo obradu istih ograničiti. Također, navedene ćemo podatke izbrisati i prestati obrađivati, osim ako dokažemo da za obradu postoje obrazloženi i opravdani pravni temelji za zadržavanje istih. Osim toga, u bilo kojem trenutku imate pravo prigovoriti protiv obrade Vaših osobnih podataka u svrhu izravnog marketinga. Nakon podnošenja prigovora Vaši će se osobni podaci prestati obrađivati u navedenu svrhu. Ako smatrate da je obrada Vaših osobnih podataka u suprotnosti s Općom uredbom o zaštiti podataka, imate pravo podnijeti prigovor nadležnom nadzornom tijelu. Za područje Republike Hrvatske nadzorno je tijelo Agencija za zaštitu osobnih podataka, sa sjedištem na adresi: Selska cesta 136, 10000 Zagreb, Hrvatska, web: http://azop.hr/, tel.: +385 (0)1 4609 000. Ako se obrada Vaših osobnih podataka temelji na Vašoj privoli, imate je pravo u bilo kojem trenutku povući, bez ikakvih posljedica. Ispunjenje navedenih prava možete zahtjevati: Na Vaš ćemo zahtjev odgovoriti u najkraćem mogućem roku, a najkasnije mjesec dana od primitka Vašeg zahtjeva. U slučaju nemogućnosti sigurne potvrde Vašeg identiteta bit ćemo slobodni zatražiti dodatnu provjeru Vašeg identiteta. - Izvor Vaših prikupljenih podataka Osobne podatke koje o Vama obrađujemo prikupljamo u prvom redu izravno od Vas. Iste prikupljamo sami ili uz pomoć naših vanjskih izvršitelja obrade koji ih obrađuju u naše ime i prema našim izričitim uputama. Osobne podatke razmjenjujemo također unutar E.ON Grupe i Grupe Komunalac d.o.o. čija je Koprivnica plin d.o.o. član, kao i od opskrbljivača plinom. - Razdoblje i mjesto pohrane podataka Razdoblje pohrane osobnih podataka koje prikupljamo ovisi o svrsi obrade za koju su prikupljeni. Vaše osobne podatke zadržavamo tijekom postupka sklapanja ugovora i tijekom korištenja naših usluga ili proizvoda, te ih brišemo po prestanku ugovornog odnosa, po isteku svih zakonskih obveza ili nepostojanju pravnih temelja iz Opće uredbe o zaštiti podataka, povezanih s obradama Vaših osobnih podataka. Vaše osobne podatke zadržavamo u slučaju da je pokrenut postupak prisilne naplate neplaćenih potraživanja, sve do pravomoćnog okončanja postupka ili, ako je uložen prigovor na proizvod ili uslugu u roku, sve do konačnog dovršetka postupaka po prigovoru u skladu s važećim propisima. Općenito vrijedi da se osobni podaci obrađuju: - na temelju privole za vrijeme koje je u privoli izričito navedeno, odnosno do povlačenja iste; - u svrhu ispunjavanja naših zakonskih obveza ili ovlasti u razdoblju određenom zakonom; - u svrhu ispunjavanja ugovora za vrijeme sklapanja i trajanja ugovora; - temeljem legitimnih interesa u svrhu osiguranja kvalitete usluga koje pružamo za vrijeme trajanja ugovora; - temeljem legitimnih interesa u svrhu izravnog marketinga, za vrijeme trajanja ugovora i 2 godine nakon njegova isteka, odnosno do primitka prigovora na obradu osobnih podataka u dotičnu svrhu. - Unaprjeđenje ovih pravila Zadržavamo pravo tekst ovih Pravila povremeno prilagođavati i unaprjeđivati, prije svega u svrhu poštivanja zakonskih promjena, odnosno, promjena u svrhama i načinima obrade. Međutim, Vaša prava koja proizlaze iz ovih Pravila ili iz odgovarajućih zakonskih propisa nećemo ograničavati. U slučaju da dođe do promjena pravila koja mogu utjecati na Vaša prava, o tome ćemo Vas pravovremeno obavijestiti. Ova Pravila objavljena su 24. svibnja 2018. godine.