http___www.jaska-turist.de_index.php_agencija_opci-uvjeti-putovanja_1.xml
1.1 2.1 3.1 4.1 5.1 6.1 7.1 8.1 9.1 10.1 11.1 12.1 13.1 14.1 14.2 14.3 15.1 16.1 17.1 18.1 19.1 19.2 19.3 19.4 19.5 19.6 20.1 21.1 22.1 23.1 24.1 25.1 26.1 27.1 27.2 28.1 28.2 28.3 29.1 30.1 30.2 31.1 31.2 31.3 32.1 33.1 34.1 35.1 36.1 37.1 37.2 38.1 39.1 40.1 41.1 42.1 43.1 44.1 44.2 44.3 45.1 46.1 46.2 47.1 48.1 49.1 50.1 51.1 52.1 53.1 54.1 55.1 56.1 56.2 57.1 58.1 59.1 60.1 60.2 61.1 62.1 63.1 64.1 65.1 66.1 67.1 68.1 69.1 69.2 69.3 70.1 70.2 70.3 71.1 72.1 73.1 74.1 75.1 76.1 77.1 78.1 79.1 80.1 81.1 82.1 83.1 84.1 85.1 86.1 87.1 88.1 89.1 89.2 90.1 91.1 92.1 93.1 94.1 95.1 96.1 97.1 98.1 99.1 100.1 101.1 101.2 101.3 102.1 102.2 103.1 104.1 105.1 106.1 107.1 108.1 108.2 109.1 110.1 110.2 110.3 110.4 110.5 111.1 112.1 113.1 114.1 115.1 115.2 116.1 117.1 118.1 119.1 120.1 121.1 121.2 121.3 121.4 121.5 122.1 123.1 124.1 125.1 125.2 125.3 126.1 127.1 127.2 128.1 129.1 130.1 131.1 131.2 131.3 132.1 132.2 133.1 134.1 135.1 135.2 136.1 136.2 137.1 138.1 138.2 139.1 139.2 139.3 140.1 141.1 142.1 143.1 143.2 144.1 145.1 145.2 146.1 146.2 146.3 146.4 146.5 146.6 146.7 146.8 147.1 147.2 148.1 149.1 149.2 150.1 151.1 152.1 152.2 153.1 154.1 155.1 156.1 156.2 157.1 158.1 158.2 158.3 159.1 159.2 159.3 160.1 161.1 162.1 163.1 164.1 164.2
Dear customers! Please read the information below to avoid any future confusion during travelling! Here you can consult travel terms and sales conditions of package tours. TRAVEL TERMS & CONDITIONS Last modified 23.09.14 GENERAL PROVISIONS The Travel Terms & Conditions are an integral part of a contract between the traveller and the tour operator and shall take effect from the moment the traveller has booked a tour or an individual travel service through a tour operator or a travel agent; the tour operator or travel agent has issued the traveller an invoice / tour confirmation and the traveller has paid for the tour in full or in part as a prepayment, according to the payment terms of the invoice and the provisions of these Travel Terms & Conditions. A tour operator is a juridical body that has prepared and organized a package tour, is registered in the Register of Economic Activities and has deposited eligible collateral as provided by law. A travel agent is a juridical body that is acting as a retailer in booking and sale of package tours prepared and organized by a tour operator, is registered in the Register of Economic Activities and has deposited eligible collateral as provided by law. The tour Operator GoAdventure is acting both as a tour operator preparing package tours, as well as retailer mediating single travel services and package tours of other tour operators. Package tours are always subject to travel terms and conditions of the tour operator that has organized the package tour. A long-haul package tour is a tour organized by a tour operator using different means of transportation such as regular and / or charter flight, ship, train, bus, or combinations thereof, and the duration of travel to destination exceeds 6 (h) hours. A package tour, including a charter tour, is a combination of travel services structured and arranged by a tour operator for a price of the package covering a period of at least 12 hours and consisting of not fewer than two of the following travel services: transport services; accommodation services; other services not ancillary to transport or accommodation services and accounting for a significant proportion of the whole package of travel services. Travel services are any travel-related services (tickets for plane, ship, bus or other means of transportation, visas, accommodation, excursions, etc.). When purchasing a travel service, a traveller enters into a bilateral agreement with the travel service provider, such as a package tour contract with a tour operator, a passenger transportation agreement with a carrier, etc. Terms and conditions of the contract, including terms of sale, usage, modification, cancellation and responsibility are subject to specific terms and conditions of the travel service provider. A tailored package is a package tour that has not been pre-arranged and sold beforehand, but prepared by a tour operator according to specific wishes of a traveller and which may include a various means of transport including flight tickets for regular flights, accommodation and combined holiday options. With a package tour contract, the tour operator undertakes to provide the traveller who pays the price of the travel package with the combination of travel services previously presented in the tour description on the tour operator’s webpage www.goadventure.ee, in a travel catalogue, invoice / order confirmation or in a separate tour description, pursuant to section 1.5 of Travel Terms & Conditions. Travel Terms & Conditions apply to package tours organized or sold by a tour operator acting in Estonia. An adult traveller is a person paying full price for the travel service. A child is generally a traveller up to 18 years old. From the age of 17 children can travel without a written consent of parents. Further instructions can be found on the webpage of the Ministry of Foreign Affairs http://vm.ee/en/node/2377 and may vary from country to country. Consult your travel consultant if children under 18 years old travel without parents. It is allowed to travel without a parent if holding a written authorization of a parent according to travel terms and conditions of other tour operators, hotel accommodation providers or other service providers in different countries of destination travellers younger than 18 years old may be considered children (e.g. in case of package tours usually 2-12 years old are considered children). Child discounts are granted to children travelling with a parent / parents, discounts do not apply to school groups and other group journeys. A close person to the traveller is a spouse, partner, parent, child, parent of the spouse or partner, grandparent, travel companion. A withdrawal from the contract and cancellation of the journey is a withdrawal from the journey before the journey according to Law of Obligations Act. A significant obstacle is an event that has occurred to a traveller or to a person close to a traveller, illness or accident, death of a close person, as well as any other impediment that has occurred for reasons beyond the control of a traveller. An event of force majeure is a circumstance that the contracting parties, a traveller and a tour operator, could not have foreseen or influenced, and according to the principle of reasonableness, it was not possible to expect the parties to consider, avoid or overcome the circumstances or consequences thereof at the moment of entering the contract. If a person buys a package tour for another person, the person who has bought the package tour has to provide and make known the travel terms and conditions to the person who will be travelling. A tour operator has the right to impose additional and special conditions to the Travel Terms & Conditions, which shall not be contrary to the laws of the Republic of Estonia. CONCLUSION OF TRAVEL CONTRACT The contract between a traveller and a tour operator / retailer is considered concluded when the traveller has selected a tour from the tour operator’s website www.goadventure.ee , catalogue or any other travel offer, has communicated his/her personal information and contact details and booked a travel package, on the basis of which the latter has been presented an invoice / order confirmation with Travel Terms & Conditions annexed thereto. By paying the price of the package in part of in full, the traveller confirms that he/she has read and accepted the Travel Terms & Conditions. If a traveller requests a travel service that has been sold out, the order will be placed on a waiting list. The tour operator shall not guarantee the confirmation of waiting list orders. No prepayment has to be made for a tour on waiting list unless the terms and conditions of the actual service provider require so. A package tour is pre-determined if it is packaged as a set of services by the tour operator on his own initiative or on the request of a traveller after the parties have agreed on the set of services upon entering the travel contract. The tour operator shall confirm a travel booking with a confirmation number and shall transmit an invoice / order confirmation to the traveller by e-mail or fax. A package tour is considered booked once an invoice / order confirmation has been issued to the traveller. Upon entering into the travel contract, the traveller shall inform the tour operator or retailer about his/her interests and peculiarities connected to his/her wishes that are relevant to the performance of the travel contract. If possible, the tour operator shall document the circumstances of importance in the tour order confirmation. The tour operator is not liable for compensation of damages if the traveller has not fulfilled his/her obligation of communicating relevant information. The travel contract, invoice / order confirmation is considered received by the traveller, if given in written form to the traveller by the tour operator or by an employee of the retailer, or has been transmitted in a format which can be reproduced in writing or sent electronically to the e-mail address of the traveller. If the traveller fails to pay the package tour or make an instalment or prepayment thereof by the agreed deadline, the order for the package is considered withdrawn by the traveller and the tour operator has the right to cancel the booking, implement the provisions concerning withdrawal from the tour and demand the traveller compensation for direct costs. TERMS OF PAYMENT After the booking confirmation and issue of the invoice / order confirmation of the tour, the traveller shall prepay at least 20% (twenty percent) of the ordered services if there are more than 30 days until the beginning of the tour, unless otherwise specified on the invoice / order confirmation. Total travel costs shall be paid by the traveller at least 30 days before the tour. A tour operator has the right to apply payment terms that vary from sections 3.1. if the journey is scheduled for a holiday period or sold in course of a promotional campaign. Package tours that include regular flights shall be prepaid in full when the package tour is booked and an invoice / order confirmation is received, 100% of tour costs shall be paid by the traveller at least 45 days prior to departure. If there are more than 60 days before departure, 30% of the total cost of the package tour shall be paid in advance upon booking; If there are 60 to 45 days before departure, 50% of the total cost shall be paid upon booking; If there are less than 45 days before departure, the entire cost of the package tour shall be paid in 3 days from the travel confirmation; If single travel services and airline tickets are booked, generally 100% (hundred percent) shall be paid in advance according to the invoice / order confirmation; When booking long-haul holidays, tailored tours or single travel services, terms of payment different from the conditions laid down in Travel Terms & Conditions, established in a separate travel offer and/or tour description and specified on the invoice, may apply. Group bookings are subject to specific payment terms set in the tour offer and / or tour description and indicated on the invoice. For group bookings of more than 15 adult travellers different and/or more favourable payment terms could be established by the tour operator. The price of travel services for groups may differ from the published individual travellers’ price. PACKAGE PRICE AND CHANGES IN PRICE The traveller pays the tour operator for the travel services according to terms set in section 3 and its subsections. The price of the package includes services described in the tour description and in the travel confirmation. In accordance with generally accepted international practice to release the hotel rooms not later than 12.00 a.m., the price of the package does not include a late check-out fee, except in cases where such service has been included in the package, and a reference to this has been added to the description of the package. If a traveller does not use some of the services listed on the travel confirmation, it does not give the traveller the right to demand a reduction or redemption of the price of the package. Once the travel contract has been concluded, any discount campaigns or last minute offers made by the tour operator do not affect the payable amount of the traveller nor gives him/her the right to right to demand a reduction or redemption of the price of the package. The tour operator has the right to increase the price of the package by informing the traveller for at least 21 days prior to departure in advance if: transportation costs, including fuel prices, have changed; disembarkation fees, port or airport entry or exit fees have changed; service-related taxes have changed; exchange rate of the currency concerning the journey has changed. When calculating the new price of the package, the tour operator bases the calculation on the increase of expenses to the tour operator in accordance with the Travel Terms & Conditions section 4.5. If the tour operator significantly increases the price of the package, the traveller has the right to withdraw from the travel contract. Instead of withdrawal, the parties may also agree to change the package tour. MODIFICATION OF TRAVEL CONTRACT A traveller has the right to modify without penalty a travel contract already booked or entered into if: up to 14 days have passed from the receipt of the confirmation and conclusion of the travel contract and there are at least 31 days until the beginning of the journey; the price of the package tour has increased at least 1.5 times, and the traveller files an application to modify the travel package within 48 hours from becoming aware of it. The tour operator may substitute the package tour with an equivalent of cheaper package if that does not cause excessive inconvenience to the traveller. there has been a significant change in the package tour, and provided that the traveller has submitted an application of withdrawal within 48 hours from becoming aware of the significant change of the package tour. Name of the traveller, travel dates or booked hotel specified on the travel confirmation by the tour operator can be changed if been transmitted in a format which can be reproduced in writing: up to 7 (seven) working days prior to departure, the traveller pays the tour operator the expenses associated with the change of travel confirmation in the amount of 64 EUR per traveller and any direct costs incurred upon the modification of the travel confirmation; less than 6 (six) days prior to departure, the traveller pays the tour operator the expenses associated with the change of travel confirmation in the amount of 96 EUR per traveller, and any direct costs incurred upon the modification of the travel confirmation; Changing the name of more than one traveller per hotel room is considered as a booking cancellation and a withdrawal of the package tour and the tour operator shall apply the cancellation terms set in the Travel Terms & Conditions. If a traveller desires to prolong the package tour while on tour, the tour operator performs the desired extension for an extra cost if the possibility for extension is available. If other services in the package tour are changed according to the request of the traveller, the traveller undertakes to reimburse the costs relative to the changes to the tour operator, who shall notify the traveller about the amount and payment terms within 3 (three) working days from the date the traveller has filed the application, in a format which can be reproduced in writing, for changing the package tour. WITHDRAWAL FROM TRAVEL CONTRACT AND CANCELLATION OF TRAVEL BOOKING With good reason, the traveller has the right to withdraw from the agreement at any time, but in this case the traveller is obliged to pay for services already rendered and / or the costs already incurred, and to pay the tour operator a compensation of 64 (sixty four) EUR for adult and 48 (forty eight) EUR for child. A good reason is deemed to be a significant obstacle that has occurred linked to the traveller or close person to the traveller, a serious illness or serious accident of the above-mentioned. The tour operator recommends acquiring a travel disruption insurance to cover these unforeseen costs. The traveller shall immediately notify the tour operator in writing if withdrawing from the contract for good reason, and shall provide a written explanation of the reasons of withdrawal no later than 7 (seven) calendar days of the occurrence of the circumstances that have caused the withdrawal of the travel contract. A medical certificate, a police certificate, or a certificate from another authority has to be added to verify the circumstances of withdrawal. The same proof is usually requested by the insurance company to process the insurance case. The traveller has the right to withdraw from the contract and cancel the travel reservation, but in this case the traveller agrees to pay the tour operator: If the traveller withdraws from the contract after 15 calendar days from the travel booking date and at least 31 calendar days prior to departure, then 64 (sixty four) EUR for adult and 48 (forty eight) EUR for child; If withdrawing 30 (thirty) to 15 (fifteen) calendar days prior to departure, then 96 (ninety six) for adult and 48 (forty eight) EUR for child; If withdrawing 14 (fourteen) to 7 (seven), including, calendar days prior to departure, then 50% (fifty percent) of the cost of the journey and / or direct costs already carried by the tour operator; If the traveller withdraws from the contract less than 7 (seven) calendar days prior to the journey, the paid price of the package will not be refunded. ANNEX: CONDITIONS OF EARLY BIRD BOOKING DISCOUNTS: - Early bird discount does not apply to special offers, lottery accommodation and when booking only flight tickets. - Early bird discount is not accumulable with other discounts. - If the traveller requests to change name of the traveller (office costs: 64 EUR for a name change), date of travel, hotel or destination when the early bird discounts are not applicable any more, the discount loses validity, office costs will be added and a new price will be applied to the reservation. - If the booking itself and the subsequent changes are made at different phases, the rules of the current discount phase are applied and a previous discount will lose validity. - It is permitted to change maximum one traveller name per booking. - It is possible to add a new traveller to a booking that benefits early bird discount even if the discount period has ended, but the early bird discount will not apply to the added traveller. TERMS OF CANCELLATION OF EARLY BIRD BOOKINGS: - It is possible to cancel the reservation within 48 hours of booking confirmation; - If cancelling more than 30 days prior to departure, the cancellation fee is 96 EUR for adult and 48 EUR for child; - If cancelling 30 to15 days prior to departure, the cancellation is fee of 50% of the total reservation; - The cancellation fee is 100% if cancelled less than 14 days prior to departure. If a tailor made package has been prepared to the traveller (different program, additional services or orders), the tour operator has the right to demand compensation and the traveller undertakes to cover the costs arising from the tailored program. If the traveller is not issued a visa for travelling to the destination country or given transit visas required for arriving to the destination country for reasons arising from the traveller, it will be considered as withdrawal from the contract without good reason, and section 6.3. and its subsections of Travel Terms & Conditions will be applied. If the contract has not been previously cancelled, but the traveller fails to show up at the agreed location of departure on a timely manner or if the traveller cannot start the journey at the scheduled time due to incomplete or improper travel documents, the journey is considered cancelled and regular cancellation terms for cancelling without a good reason are applied. TERMS OF RESERVATION AND CANCELLATION OF LONG-HAUL HOLIDAY PACKAGES: if there are more than 60 days before departure, 30% of the cost of the package tour has to be prepaid upon reservation of the journey; If there 60 to 45 days before departure, 50% of the cost of the package tour has to be prepaid upon reservation of the journey; if there are less than 45 days before departure, the total cost of the package tour must be paid within 3 days from the booking confirmation; the total price of the travel package must be paid no later than 45 days prior to departure; It is allowed to terminate the contract without any penalty if there are more than 120 days before departure; If cancelling 120 to 60 days prior to departure, the traveller is obliged to pay the tour operator a fee of 10% of the total tour package price; If cancelling 59 to 45 days prior to departure, the traveller is obliged to pay the tour operator a fee of 25% of the total tour package price; If cancelling 44 days or less prior to departure, the traveller is obliged to pay the tour operator a fee of 100% of the total tour package price; The traveller who is cancelling the travel contract at any time is obliged to pay the tour operator any direct expenses already incurred in connection with his/her booking (e.g. paid flight ticket); A booked and paid flight ticket (scheduled flight, also in case of group and tailored journey) cannot be cancelled without penalty. Generally, a flight ticket must be paid within 24 hours from booking confirmation. Airline tickets are subject to terms of booking, payment, modification and cancellation imposed by the flight companies. The tour operator has the right to cancel the trip if the required number of participants has not been reached. The tour operator is obliged to notify the travellers about the cancellation of the journey no later than 60 days before the departure date. OBLIGATIONS AND LIABILITY OF TRAVELLER The traveller shall verify immediately after the receipt of the travel documents that the data in the documents (name, dates of travel, itinerary, etc.) matches the order and shall immediately inform the travel operator or travel agent about any nonconformities, otherwise the booking is considered confirmed and the subsequent eliminations of nonconformities are allowed for extra charge according to Travel Terms & Conditions. The traveller shall inform the tour operator or travel agent whether he/she prefers to receive the travel documents from the travel agency, by e-mail or from the airport ticket office. The traveller shall read the Travel Terms & Conditions and general information about hotels and the services offered on www.goadventure.ee or on the print materials or other info carrier given by the tour operator or travel agent. The traveller shall pay the price of the package and any required ancillary services (e.g., visa, insurance) required for the tour according to Travel Terms & Conditions and the issued invoice / order confirmation. The traveller shall check the departure time / flight time 24 hours prior to the tour on the internet web page of the tour operator www.goadventure.ee and on Tallinn Airport's website for departing flights timetable. At the destination, the traveller shall verify the same information 24 hours prior to repatriation from the info material made available by the tour operator or from the local representative of the tour operator. The traveller shall consult the tour operator’s website to know the particularities of the destination country, to consult important information pertaining to the possible health risks, necessity of vaccinations, etc. of the destination country. The traveller shall ensure at his/her expense that he/she possesses all necessary valid travel documents that allow crossing borders and transiting countries that are being visited (passport, visa, vaccination, insurance, etc.). The traveller is liable for the existence of valid travel documents and travel insurance (travel disruption, health and luggage insurance). Outside the European Union, the ID card is not valid as an identity document. The traveller shall take with him/her a passport valid in accordance with the laws in force of the destination countries. The traveller shall have a passport that is valid for at least 6 months after the end of the journey. During the journey the traveller shall comply with the tour guide, the internal rules of hotels, transportation providers and local authorities, as well as to monitor personal belongings, money, valuables and documents. During the journey the traveller shall not abuse of alcoholic beverages and disturb fellow travellers with his/her behaviour otherwise the traveller may not be allowed on the journey or be removed from the journey, and in this case, travellers are not entitled to reimbursement of travel expenses. The traveller shall follow the customs and immigration regulations taking into account that in case of violation the responsibility lies on the traveller. During the journey and in the destination country the traveller shall follow the regulations established to guarantee the safety of the traveller, follow and respect the traditions and customs of the country and not to violate law. The traveller shall ensure that he/she is not listed as persona non grata in the country of destination. If the traveller cannot enter the country of destination because he/she cannot cross the border for reasons related to the traveller, the traveller shall bear all costs of his/her repatriation and the price of the travel package will not be refunded. The traveller shall reimburse all material damage to the tour operator, tour operator partners’ or third parties caused by his/her deliberate or negligent behaviour or failure to act on spot where the damage was done or within 10 days after the end of the journey from the date of receipt of relevant invoice from the tour operator. If a traveller wants to return home before the end of the journey or prolong his/her stay, all additional costs incurred by the tour operator shall be paid by the traveller. The traveller shall pay for the additional services consumed at the destination country and not included in the package tour (mini-bar, SPA services, etc.). The traveller shall pay for luggage overweight according to the regulations established by the airline. If the traveller has ordered from the tour operator visas and/or other travel documents for travelling to the destination country, the traveller shall collect them from the ticket office of the tour operator (at Tallinn Airport) immediately prior to departure or from the tour operator’s or retailer’s office, and if the traveller fails, for reasons related to the traveller (intentionally or negligently), to collect these documents, then the tour operator will not process any subsequent claims for uncollected visa or other travel documents caused by non-performance of the traveller nor will refund the money paid for visa and/or other travel documents. The traveller shall inform the tour operator of any significant health risks that might occur during the journey, including pregnancy over 28 weeks if travelling by plane. If travelling by plane, a traveller, pregnant for 28 weeks or more, must bring with her a medical card and a doctor’s approval, issued not more than 7 days before the flight, confirming safety of air travel. The flight company may refuse to board women exceeding 32 weeks of pregnancy. Different airlines have different rules for pregnant and they must be specified with the travel consultant. Further information http://www.tallinn-airport.ee/traveller/erivajadusegareisija/lapseootelreisija OBLIGATIONS AND LIABILITY OF TOUR OPERATOR The tour operator shall provide the traveller with the package tour as agreed in the contract. The package tour chosen by the traveller must correspond to the description, except for circumstances beyond his control, such as weather conditions that differ from the average of many years, influential temporary or permanent political decisions and/or situations of the destination country, hotels’ decisions to carry out repair work during the travel period etc. The tour operator shall provide all necessary assistance to the traveller in the event of accident during the journey, if falling victim to a crime or in case of any other event that might put the traveller's life or health in danger. The assistance of the tour operator consists in contacting and communicating with the local authorities and medical institutions or in providing the corresponding information and if required, arranging an anticipated repatriation. The traveller shall compensate the tour operator all expenses related to the assistance. The liability of a tour operator may be limited to three times the amount of the price of the package. The tour operator is not liable for any damage caused by insurmountable obstacles or other unforeseen circumstances that the tour operator could not have avoided with careful operation. Such reasons could be war, natural disasters, infectious diseases, strikes, etc. (Force Majeure). The tour operator shall immediately notify the traveller of any significant change or cancellation of travel service. The tour operator is not liable for any damage arising from the negligence of the traveller and from the activities of non-contracted third parties whose actions cannot be foreseen or prevented. The carrier is liable for any damage or loss of the traveller’s luggage; the tour operator strongly recommends acquiring luggage insurance before the journey. The tour operator is not liable if the traveller misses one of the connecting flights within a long-haul holiday package if it is caused by a delay of the previous flight due to weather conditions or technical failure of the aircraft etc. The costs for missing the flight and the consequent change of travel program shall be covered by the flight company or the insurance company if travel disruption insurance has been acquired. The tour operator strongly recommends buying the triple insurance package: travel disruption, baggage and medical insurance if flying long-haul flights. The tour operator is not liable for any damage caused to the customer due to incomplete or inaccurate information given by the tour retailer or travel agent. In this case, the traveller has the right to exercise juridical remedies against the retailer who sold the journey. If the breach of travel contract was caused by a third party service provider and the direct liability of the service provider is limited pursuant to international conventions (including the conventions limiting the liability of air carriers), the liability of the tour operator is, in these cases, also limited. RIGHTS OF TRAVELLER The traveller has the right to make changes in the package tour as set in sections 5.1. of the Travel Terms & Conditions. The traveller has the right to withdraw from the travel contract in accordance with sections 6.1. of the Travel Terms & Conditions. The traveller has the right to receive from the tour operator a travel service corresponding to the contract, accurate and not misleading description about the itinerary, travel conditions and travel confirmation. The traveller has the right to cancel the contract during the journey and interrupt the journey if the tour operator violates the contract or the travel arrangements prove to be in some other way so incomplete that the traveller cannot reasonably be expected to continue the journey under such circumstances. During the journey the travel contract can be cancelled only in a format which can be reproduced in writing. If the package tour was cancelled, the traveller has the right to choose a replacement package tour with the same or equivalent price. If the replacement package is cheaper than the original one, the tour operator shall return the price difference to the customer. If the replacement tour is more expensive than the original one and the tour operator cannot offer it to the traveller at the same price, the traveller shall pay the price difference to the tour operator. RIGHTS OF TOUR OPERATOR The tour operator has the right to cancel a traveller’s booking if the traveller has failed to pay for the travel services in a timely manner. The tour operator has the right to make changes in the pricelist of services offered and to make promotional campaigns by publishing them on its website. If the tour operator cannot adhere to the itinerary for circumstances beyond its control, it has the right to change accommodation provider, means of transport, change the schedule or rearrange the itinerary in other ways provided the quality and nature of the tour are not significantly affected thereby. The traveller must be notified of all changes as soon as possible. The tour operator has the right to make changes in excursion program if the excursion on the specific day is prevented by weather conditions, transportation problems or other circumstances beyond the control of the tour operator, also the tour operator has the right to make changes to any specific excursion program if due to unforeseen circumstances or for reasons beyond its control the excursion is not possible or safe in a planned manner. The tour operator has the right to withdraw from the contract and cancel the journey if the number of travellers is smaller than that prescribed by the operator(less than 50% occupied in a charter fight) or if the tour operator has set a number of participants as a precondition of the package. The tour operator shall notify the traveller about the withdrawal at least 7 (seven) calendar days prior to the journey. The tour operator has the right to cancel the contract if after the conclusion of the contract the possibilities of the tour operator to organize the tour in an agreed manner are considerably more difficult at or near the destination due to occurrences of war, natural disaster, strike or similar situation or if the journey cannot be organized for other unexpected reason without compromising travellers’ health and life. The tour operator shall inform the traveller about rescinding the contract as soon as possible. If the contract is cancelled due to force majeure, the traveller has the right to reimbursement of travel expenses, from where reasonable compensation for the services provided or the services to be provided to end the journey, have been deducted. The tour operator shall provide the traveller with equivalent transport back to the place of departure. If additional costs incur during the return journey, these costs shall be borne by the tour operator and a traveller in equal shares as stipulated in Art. 879 section 3 of Law of Obligation Act. Other additional expenses arising from cancellation of the contract such as accommodation, meals, etc. shall be borne by the traveller. The tour operator shall assist the traveller to find appropriate solutions and organizing the accommodation. If the contract is cancelled due to force majeure, the traveller has the right to reimbursement of paid travel expenses within 30 calendar days from filing the respective application to that effect. The tour operator has the right to deduct reasonable compensation for the services already provided as office costs 64 EUR for adult and 48 EUR for child. 11 SHORTCOMINGS OF TRAVEL ARRANGEMENTS AND CLAIM HANDLING PROCEDURES It is considered a shortcoming in travel arrangement if the journey, the program, hotel and / or services offered do not meet to significant extent the travel description and / or promises given to the traveller in written form. If the tour operator cannot arrange the journey as originally announced for reasons beyond its control, it has the right to change the hotel and / or means of transport, change timetables or do other changes in the package tour, provided that the quality and the nature of the journey will not change significantly. Minor changes that do not influence the journey as a whole and could be expected considering the destination country and nature of the tour are not considered shortcomings. It is not considered a shortcoming if there is a minor change in the flight schedule, as well as the change of flight schedule caused by circumstances out of the tour operator’s control; flight delay, change of route or travel class or overbooking on regular flights for which the liability in front of the traveller goes to the airline in accordance with the EU Regulation 261/2004. It is not considered a shortcoming if the hotel is changed before or during the journey if it was due to hotel overbooking or particularities concerning the start or end of the season. The tour operator undertakes to do all in its power for the cancelled hotel to be replaced by a hotel of at least the same or higher level. It is not considered a shortcoming if the traveller does not get to board the plane by his/her own fault. The traveller shall immediately notify on spot the travel representative, tour operator or travel agent about the shortcomings of the package tour in order to eliminate the shortcomings otherwise the traveller has no right to claim compensation for damage upon later submission of complaint. The tour operator shall make reasonable efforts to eliminate shortcomings of the travel service and shall eliminate the shortcomings within a reasonable timeframe. The tour operator shall process the claims regarding the hotel service and accommodation presented by the traveller in timely manner after the end of the journey only if the traveller, together with the travel representative, has compiled and signed at the destination a report documenting the quality level of the service. The report also proves the existence of the problem and the effort to resolve the problem. If the problem is solved and the damage reimbursed during the journey in the country of destination, the traveller is not entitled to claim compensation for a second time in the Republic of Estonia. In case finding a solution or eliminating the shortcoming was not possible at the destination of the journey, the traveller has the right to file a statement / claim within 10 calendar days from repatriating to the tour operator’s office or e-mail. The statement / claim should include names and contact details of the parties; essence of the complaint and an explicitly presented claim of the customer together with facts with which the customer justifies and proves the claim. Copies of relevant documents (contract / invoice, payment documents, receipts, phone call details, statement written on spot, etc.) shall be attached to the statement / claim. The tour operator shall process the statement / claim of the traveller that is presented in the required form within 15 calendar days of receipt of the statement / claim. Only direct damage in proportion to the size of the error shall be indemnified. Expenses related to the deficiencies related to the travel services shall be reimbursed by the tour operator only on the basis of corresponding expense receipts (receipts etc.). SINGLE TRAVEL SERVICES The tour operator is intermediating single travel services and package tours of other tour operators and in such case apply the provisions of the respective tour operator providing the service or the conditions of the tour operator organizing the package tour which has been made available to the traveller by the retailer. SETTLEMENT OF DISPUTES The tour operator and the traveller shall settle disputes arising from interpretation of the Travel Terms & Conditions and travel contract through negotiations. The tour operator and the traveller shall adopt all measures to solve disputes through negotiation. If the parties do not reach an agreement, the disputes shall be settled in the Consumer Protection Office or in the judicial procedure established by the legislation of the Republic of Estonia.
1.1 2.1 3.1 3.2 3.3 3.4 4.1 5.1 5.2 6.1 7.1 7.2 7.3 8.1 9.1 9.2 9.3 9.4 9.5 9.6 9.7 9.8 9.9 10.1 11.1 11.2 11.3 11.4 11.5 11.6 11.7 11.8 12.1 13.1 13.2 13.3 14.1 15.1 15.2 15.3 15.4 16.1 17.1 17.2 17.3 18.1 19.1 19.2 20.1 21.1 22.1 23.1 24.1 25.1 25.2 26.1 27.1 27.2 27.3 27.4 27.5 27.6 27.7 28.1 29.1 29.2 29.3 30.1 31.1 31.2 31.3 31.4 31.5 32.1 33.1 33.2 33.3 34.1 35.1 36.1 37.1 39.1 41.1 43.1 45.1 47.1 49.1 51.1 53.1 55.1 56.1 57.1 58.1 59.1 60.1 61.1 62.1 63.1 64.1 65.1 66.1 67.1 68.1 69.1 70.1 71.1
Opći uvjeti i uputstva za turističke aranžmane PRIJAVE ZA PUTOVANJE Putnik se za putovanje koje organizira Jaska Tours j. d.o.o. može prijaviti u agenciji. Prilikom prijave putnik i Agencija sklapaju Ugovor, koji sadrži sve podatke o putovanju ili se poziva na program putovanja gdje su navedeni svi potrebni podaci. Putnik potpisuje ugovor s naznakom da je upoznat s programom i uvjetima putovanja te ih u cijelosti prihvaća. Prilikom prijave putnik je dužan dati sve podatke ili dokumente koje zahtjeva program putovanja. SADRŽAJ ARANŽMANA U cijeni aranžmana (ukoliko u programu nije navedeno drugačije) su u pravilu sadržane usluge prijevoza, hotelske i ugostiteljske usluge, te troškovi organizacije putovanja. Ukoliko je navedeno u programu putovanja, cijena aranžmana uključuje i zrakoplovnu pristojbu u inozemstvu, te troškove stručnog i lokalnog vođenja. POSEBNE USLUGE Posebne usluge su usluge koje nisu uključene u cijenu aranžmana (jednokrevetna soba, dodatni obroci,…) te ih stoga putnik posebno plaća. Posebne usluge putnik je dužan zatražiti prilikom prijave i doplaćuje ih na cijenu aranžmana. Ukoliko putnik zatreba posebne usluge za vrijeme trajanja putovanja plaća ih kod vodiča ili predstavnika Jaska Tours j. d.o.o. na licu mjesta i to u valuti zemlje u kojoj se nalaze. REZERVACIJE I PLAĆANJE Prilikom prijave putnik uplaćuje 30% cijene aranžmana kao potvrdu rezervacije (ukoliko u programu nije navedeno drugačije). Ostatak se uplaćuje najkasnije 14 dana prije početka putovanja. Kod individualnih rezervacija za putovanje u inozemstvo Agencija naplaćuje troškove rezervacije u visini koju određuje ista, a u skladu su s poštanskim troškovima (tel./fax). Troškovi rezervacije se ne vraćaju ukoliko putnik ne prihvati ponuđeni aranžman. Prilikom polaska putnik je dužan predstavniku odnosno vodiču predočiti dokument o plaćenom aranžmanu (original vouchera, potvrdu o uplati, kopiju virmana). Ukoliko u trenutku Vaše rezervacije nema slobodnih mjesta, možete položiti 100,00 kn za troškove rezervacije temeljem čega ćemo zatražiti dodatna mjesta (na upit). Ukoliko Vaša rezervacija bude potvrđena, ta će se uplata uračunati u cijenu aranžmana. Ukoliko rezervaciju nećemo moći potvrditi, vraćamo navedeni iznos u cijelosti. Ukoliko našu ponuđenu rezervaciju unatoč našoj potvrdi nećete prihvatiti, iznos od 100,00 kn ostaje Agenciji za pokriće troškova rezervacije. CIJENE Cijene putovanja su objavljene na programu putovanja i vrijede od dana objavljivanja programa. Cijene navedene u našim programima bazirane su na osnovi ugovora s našim partnerima i ne moraju odgovarati cijenama objavljenim na licu mjesta u destinaciji u kojoj boravite te eventualna razlika u cijeni ne može biti predmet reklamacije. Organizator putovanja može predvidjeti da putnik određene usluge koje će se koristiti u inozemstvu plaća na licu mjesta. U tom slučaju putnik sve eventualne reklamacije podnosi izravno izvršiocu usluge na licu mjesta u inozemstvu. Agencija može putnika o promjeni cijene obavijestiti pismeno ili usmeno. Agencija može zahtijevati povećanje ugovorene cijene ako je nakon sklapanja ugovora došlo do promjene valutnih tečajeva ili do promjene u tarifama prijevoznika ili hotelijera. Ukoliko dođe do povećanja cijene u iznosu većem od 10% putnik ima pravo odustati od aranžmana i doprimljene obavijesti u usmenom ili pismenom obliku. Ne otkaže li putnik u navedenom roku, smatra se da je suglasan s promjenom cijene. KATEGORIZACIJA I OPIS USLUGA Ponuđeni hoteli, apartmani ili drugi objekti u Agencijskim programima opisani su prema službenoj kategorizaciji dotične zemlje u trenutku izdavanja programa. Prehrana, komfor i druge usluge pod nadzorom su mjesnih turističkih uprava, a standardi smještaja i usluga su različiti i nisu usporedivi. Agencija ne preuzima odgovornost za bilo koju usmenu ili pismenu informaciju koja nije u skladu s opisom usluga i objekata u Jaska Tours j. d.o.o. programima važećim za navedeno putovanje. PUTNI DOKUMENTI Putnik koji se prijavljuje za putovanje u inozemstvu mora imati važeće putne dokumente. Putnik je prilikom prijave ili do isteka roka koji je naveden u programu dužan navesti potrebne podatke i donijeti dokumente za vizu zemlje u koju putuje. Organizator putovanja ne jamči ishođenje vize. Ukoliko putnik ne ispuni navedene obaveze, Agencija smatra da je putnik otkazao putovanje. PUTNO OSIGURANJE Sukladno Zakonu o turističkoj djelatnosti, djelatnici agencije dužni su putniku ponuditi paket putnog osiguranja koji se sastoji od zdravstvenog osiguranja putnika tijekom boravka u inozemstvu te osiguranje od posljedica nesretnog slučaja kao i osiguranje od otkaza putovanja. Potpisivanjem ugovora putnik potvrđuje da mu je bio ponuđen paket putnih osiguranja. Na taj način sve što je navedeno u ovim uvjetima postaje pravna obveza i za putnika i za organizatora. OTKAZIVANJE PUTOVANJA OD STRANE PUTNIKA Putnik ima pravo otkazati putovanje usmeno ili pismeno u agenciji. U tom slučaju Jaska Tours j. d.o.o. zadržava uplaćeni iznos u visini koja ovisi o datumu otkazivanja putovanja prema slijedećem (ukoliko u programu nije navedeno drugačije): - do 30 dana prije polaska 10% cijene aranžmana, a najmanje 100 kuna - 29-22 dana prije polaska 25% cijene aranžmana - 21-15 dana prije polaska 40% cijene aranžmana - 14-8 dana prije polaska 80% cijene aranžmana - 7-0 dana prije polaska 100% cijene aranžmana Ovi otkazni uvjeti se primjenjuju i na promjenu datuma polaska ili hotelskog objekta, te u svim drugim slučajevima. Ukoliko putnik za vrijeme trajanja putovanja na vlastitu želju otkaže putovanje, po povratku nema pravo na isplatu troškova. OSIGURANJE OD OTKAZA Ukoliko putnik prilikom prijave za putovanje predviđa da bi zbog određenih situacija morao otkazati putovanje, može uplatiti osiguranje od otkaza. Osiguranje od otkaza ne može se uplatiti naknadno. Osiguranje od otkaza vrijedi samo u slijedećim slučajevima i to uz obaveznu pismenu potvrdu: vojni poziv, bolest, smrtni slučaj u užoj obitelji. Jaska Tours j. d.o.o. je u tom slučaju dužna isplatiti putniku cjelokupni iznos (uplaćeni) aranžmana. Osiguranje od otkaza vrijedi do 48 sati prije početka putovanja uz predočenje pismene potvrde, a iznosi 5% vrijednosti aranžmana (ukoliko u programu nije drugačije navedeno). Osiguranje od otkaza se kod otkazivanja aranžmana ne isplaćuje. Ukoliko putnik nema plaćeno osiguranje od otkaza, a mora otkazati putovanje i ima potvrdu o vojnom pozivu, bolesti ili smrtnom slučaju Jaska Tours j. d.o.o. zadržava pravo isplate prema pravilima navedenim u točki 7. OTKAZ PUTOVANJA OD STRANE JASKA TURISTA ILI PROMJENA PROGRAMA Jaska Tours j. d.o.o. zadržava pravo potpune ili djelomične izmjene programa ukoliko neposredno prije početka ili u toku putovanja nastupe izvanredne okolnosti koje nije bilo moguće predvidjeti ili ih izbjeći. Jaska Tours j. d.o.o. zadržava pravo promjene dana ili sata putovanja zbog promjene reda letenja ili zbog nastupanja nepredviđenih okolnosti. Ukoliko Jaska Tours j. d.o.o. otkaže putovanje putnik ima pravo na povrat kompletnog iznosa. REKLAMACIJE Svaki putnik – nositelj ugovora, ima pravo prigovora zbog neizvršene ugovorene usluge, te je dužan uložiti pismenu reklamaciju Jaska Tours j. d.o.o.u najkasnije osam dana nakon završetka putovanja. Ukoliko putnik priloži pismenu reklamaciju nakon isteka ovog roka Agencija je ne uzima na razmatranje. Svaki putnik – nositelj ugovora prigovor podnosi zasebno: organizator neće primiti u postupak grupne pritužbe. Bez pismene reklamacije Agencija ne razmatra zahtjeve za sniženjem cijene ili isplate otštete. Ukoliko je zbog krivnje agencije došlo do neizvođenja programa ili dijela usluga, putnik ima pravo na otštetu. OSIGURANJE JAMČEVINE Jaska Tours j. d.o.o. ugovorila je jamčevno osiguranje kod osiguravajućeg društva Sunce osiguranje d.d., Zagreb. U skladu sa zakonom, u slučaju platne nemogućnosti ili stečaja organizatora putovanja, putnici zatečeni na putovanju, kao i osobe koje su uplatile akontaciju za putovanje, trebaju na najbrži način kontaktirati osiguravatelja Sunce osiguranje d.d., Zagreb braće Domani 6, Tel. 384422 ili te navesti adresu ili broj gdje ih predstavnik osiguranja može kontaktirati. Ovaj dokument vrijedi kao potvrda o osiguranju za slučaj platne nemogućnosti organizatora putovanja. OSTALO U slučaju spora nadležan je sud u Jastrebarskom. U Jastrebarskom, 01. rujan 2013. godine. Aktualne ponude Više puta tjedno - Stuttgart-München-Zagreb - Hodočašće Surkovac Utorkom, Subotom i Nedjeljom - Malinska - Međugorje & Sarajevo Nedjeljom & Četvrtkom - München Ponedjelkom, Četvrtkom & Petkom - Zagreb Nedjeljom & Četvrtkom - Stuttgart Ponedjelkom, Četvrtkom & Petkom - Samobor Ponedjelkom, Četvrtkom & Petkom - Jastrebarsko Korisni linkovi Usluge turističke agencije - organizacija jednodnevnih izleta - organizacija višednevnih izleta - organizacija specijalnih ponuda - organizacija maturalca - organizacija hotelskog i privatnog smještaja - organizacija shopping putovanja - organizacija razgledavanje gradova - organizacija kružna putovanja - organizacija izleta brodom i autobusom - organizacija zdravstvenog turizma - davanje turističkih obavijesti - davanje promidžbenog materijala - posredovanje osiguranja - prodaja i posredovanje karata