http___www.intersport.com.hr_tvrtka_obveze-prema-kupcima_1.xml
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Consumer Commitments At INTERSPORT we put customers in the centre of our thinking. We have, therefore, taken customer service to an unique level within the sporting goods retail industry with our International Customer Assistance and Support Programme. Backed by our commitments a customer will be assisted with any broken or faulty product throughout our network of retailers and countries, regardless of which INTERSPORT store sold the product originally. We guarantee international customer satisfaction and support It is the middle of July, beautiful, sunny and warm. Being the outdoor thrill seeker that you are, you finally bought the new tunnel-tent you have been eying for months and are anxious to test it out. On Friday evening, you put your bike on the roof rack, your tent and backpack in the car and head to your favourite camping spot in Cannes, France. Coming back to your campsite after a long morning bike ride along the seashore, you discover that two of the suspension strings on your tent have broken. Has this ever happened to you? Our international network allows you to take your tent to any INTERSPORT store and have it fixed or replaced where possible*. When you buy at INTERSPORT, borders become a thing of the past. We offer you support at most stores, in any country, no matter where you made the purchase. *This applies to claims made within 2 years of purchase, and products backed with proof of purchase. It does not apply to general wear and tear of the products. We guarantee money back satisfaction It is that time of the year again, beach season! On Tuesday, after work you and some girlfriends head to the shops in search of new beach attire. You want to get the works: bathing suits, flip flops, sunglasses, skirts and more. As the stores are about to close, in haste, you grab a pink skirt and add it to your pile of new summer clothes on your way to the register. A couple of days later you try on the skirt with your army green bathing suit and realise the skirt does not work at all. Surely, this has happened to you. As the skirt is not worn or used and you still have your proof of purchase, INTERSPORT accepts returns on most products*. Take the skirt back to your local store and we will give you your money back or exchange where possible. *This applies to un-used and un-worn products only in the original packaging. All claims must be made within 14 days of purchase, and must be supported with proof of purchase. It does not apply to products purchased abroad. We guarantee expert and personalised advice and service Your skis are so old school that even Warren Miller would be proud. Your family has decided to have this year’s reunion at Chamonix Ski resort. You just know that if you show up with the skis that you have now, your children will bug you relentlessly. But you do not know anything about the new “hip” skis or how ski technology has improved. Not to mention, you feel insecure about going to a sport shop and asking a sales person to help you. What if they do not know any more than you do? Have you ever felt like your are in a lose/lose situation when it comes to finding the right gear? Come to INTERSPORT – let us hook you up. Our expert staff can help you get what you are looking for while being sensitive to your individual needs. No one will be able to call you anything but cool when you rock up with your new FISCHER carving skis. Go on, show those youngsters who's still king or queen of the slopes. We guarantee the worlds best choice of the leading brands Your big sister’s daughter is having her 10th birthday party. You are her only aunt and you really want to get her the most fabulous present. But there is one catch, she is exactly like your father, an athlete. You, on the other hand, know next to nothing about sports. Your knowledge of sports consists of David Beckham and Posh Spice’s dramatic lifestyle. You know that you cannot buy this little tomboy a Barbie or a dress as that would not be the done thing. No one wants to be the giver of a bad birthday present but it has been known to happen. This is where INTERSPORT is your lifeline. We can show you a unique selection and the latest innovations in today’s sports equipment. We will help you outfit the next Maria Sharapova with the newest Head racket and hottest Nike clothing.
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Obveze prema kupcima U našem svakodnevnom poslovanju u administraciji i na prodajnim mjestima, potrebe kupca su na prvom mjestu. Da bi Vam omogućili najbolju uslugu i potporu, čak i kada ste na putu, povezali smo se na međunarodnoj razini. Na taj način naši kupci mogu računati na podršku u našoj maloprodajnoj mreži diljem svijeta, bez obzira na to u kojoj zemlji ste proizvod kupili. Zadovoljstvo i podrška kupcima u cijelom svijetu Sredina srpnja je, lijepo, sunčano i toplo vrijeme. S obzirom da ste od onih koji traže uzbuđenja u prirodi, konačno ste kupili novi Tunel-šator kojeg ste gledali mjesecima i sada ga želite isprobati vani. U petak navečer stavljate bicikl na krovni nosač automobila, šator i naprtnjaču u automobil i krećete na vaše omiljeno mjesto kampiranja u Cannes, Francuska. Po povratku u kamp nakon duge jutarnje vožnje biciklom duž obale, otkrijete da su 2 ovjesna užeta na vašem šatoru puknula. Je li vam se to ikada dogodilo ? Naša međunarodna mreža vam omogućava da šator odnesete u bilo koju INTERSPORT prodavaonicu kako bi vam ga tamo popravili ili zamijenili. Kada kupujete kod INTERSPORTA, granice postaju stvar prošlosti. Mi vam nudimo pomoć u svakoj prodavaonici, u svakoj zemlji, bez obzira gdje ste obavili kupnju. Ponovno je isto doba godine, sezona plaža! U utorak, poslije posla, s nekoliko prijateljica odlazite u trgovački centar kupiti novu odjeću za plažu. Želite kupiti mnogo stvari: kupaće kostime, japanke, naočale, suknje i još puno toga. Budući da se prodavaonice uskoro zatvaraju, u žurbi, na putu do blagajne, zgrabite ružičastu suknju i stavite ju na vašu hrpu nove ljetne odjeće. Nakon nekoliko dana probate novu suknju s vašim zelenim kupaćim kostimom i ustanovite da vam suknja uopće ne odgovara. To vam se sigurno dogodilo. Budući da suknja nije nošena i da još uvijek imate potvrdu o kupnji, INTERSPORT prihvaća povrat svakog proizvoda. Odnesite suknju natrag u vašu lokalnu prodavaonicu i mi ćemo vam vratiti novac ili promijeniti robu bez pitanja. Profesionalni i osobni savjet i usluga Skije su vam tako staromodne da bi čak i Warren Miller bio ponosan. Vaša obitelj je odlučila da se ove godine sastanete u skijaškom centru Chamonix. Ukoliko se pojavite sa skijama koje sada imate, dobro znate da će vas vaša djeca neprestano zadirkivati. Budući se tehnologija skija znatno poboljšala i otišla naprijed, ne snalazite se najbolje u širokoj ponudi novih skija i pripadajućih tehnologija. Možda osjećate i nelagodu u vezi s odlaskom na prodajno mjesto i činjenicom da trebate zamoliti pomoć od prodajnog osoblja? Jeste li se ikada osjećali zbunjeno kada se radilo o izboru prave opreme? Dođite u INTERSPORT – dozvolite da vas mi opremimo. Naše stručno osoblje može vam pomoći da dobijete ono što tražite a da istovremeno vodi računa o vašim osobnim potrebama. Kada se pojavite na skijalištu s novim karving skijama i krenete na stazu, svi će Vam se diviti. Pokažite da ste kralj padine. Veliki izbor najboljih robnih marki Vaša mala nećakinja ima proslavu 10. rođendana. Vi ste joj jedina tetka i želite joj pokloniti nešto najljepše. Ali postoji problem, ona je, baš kao i vaš otac, sportaš. A vi, s druge strane, ne znate gotovo ništa o sportu, ali znate da tom malom nestašku ne možete kupiti Barbiku ili nekakvu igračku, jer neće taknuti ni jedno ni drugo. Nitko ne želi dati loš rođendanski poklon, ali i to se znalo dogoditi. Potražite rješenje u INTERSPORTU Izaberite nešto iz široke ponude sportske opreme poznatih robnih marki uz najnovije tehnologije i moderan i funkcionalan dizajn. Vaši mali sportaši će uživati na igralištu.