http___www.internationalservicecheck.com_hr_services_1.xml
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One thing's for sure: To satisfy your customers you have to get to know them and not just in critical moments but in their end-to-end journey with you. Our Mystery Shopping and Quality Assessment programs allow you to do just that-understand your customer's needs. By doing this, you can improve your products and services and turn your clients into loyal enthusiasts who keep turning to you and will urge others to do the same. Mystery Shopping is a well-established and advantageous tool to collect and measure individual interactions with your clients. We work with over a million professional evaluators and employ the latest analysis trends to provide accurate and informative reports so you act effectively in your business. We carry out special audits for retailers, specifically tailored to meet the needs of each individual customer. Our team is exceptionally experienced in creating international audit programs, which cover all relevant areas and offer advantageous insights. Our audits focus on: What does the customer want? Need? These are crucial drivers to change and should be at the forefront of your business strategy. Ask your customers, listen to them and create a relationship with them. We can help you create programs to strengthen weak spots in customer interaction and show you what improvements need to be made and how. Interact with your customers! Benefit from our reports that provide you with customer feedback and their experience in real time. LIVEBOARD is our online reporting platform that offers live information in 36 languages. Access it anywhere, anytime! It's quick connection and strict password security ensure maximum functionality. You can filter your customer experience results easily, send surveys via email, export data, see results and highlight trends. Even strengths and weakness are seen at glance. It's flexible tool that streamlines all services, it's easy to navigate and see your company overview and results. Our Client Services team's main goal is to satisfy you, our clients. Our employees ensure that our services yield results. They are at your side every step of the way to support you and your project. We will provide analysis, expert advice and a wealth of experience throughout the design process and during the implementation phase. We ensure that your programs are dynamic, focused and relevant. Our objective is to ensure that all of the ideas that we develop for you are successful and aligned with your own concepts. Employee engagement and satisfaction are the backbone to your business. It's crucial to measure the level of commitment and satisfaction among your employees. We can help create the right programs to reflect your corporate goals and internal training programs. Feedback is sent instantly thus you management team can act on issues quickly. These surveys increases employee morale which leads to a healthier work environment and stronger performance. We've worked with the following clients to help develop business solutions:
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Jedna stvar je sigurna: Da bi zadovoljili svoje kupce morate ih upoznati i to ne samo u kritičnim trenucima, nego i njihovom cjelokupnom putovanju s vama. Naš Mystery Shopping i program Provjere Kvalitete omogućavaju vam da učinite upravo to - razumijete potrebe vaših kupaca. Tako, možete poboljšati vaše proizvode i usluge i pretvoriti vaše kupce u lojalne entuzijaste koji vam se stalno vraćaju i koji će potaknuti i druge da učine isto. Mystery Shopping je dobro uspostavljeno i korisno sredstvo za prikupljanje i mjerenje individualnog odnosa s vašim kupcima. Surađujemo s više od milijun profesionalnih evaluatora i koristimo najnovije trendove analiza da bismo dali točne i informativne izvještaje tako da možete učinkovito djelovati u vašem poslu. Izvodimo posebne revizije za maloprodaju, posebno prilagođene da zadovolje potrebe svakog pojedinog klijenta. Naš tim je izuzetno iskusan u izradi međunarodnih programa revizije, koji pokrivaju sva relevantna područja i nude povoljne uvide. Naše revizije se fokusiraju na: Što kupac želi? Treba? To su ključni pokretači promjena i trebaju biti na vrhu vaše poslovne strategije. Pitajte svoje kupce, slušajte ih i stvorite odnos s njima. Možemo vam pomoći u stvaranju programa za jačanje slabih točaka u odnosu s kupcima i pokazati koja poboljšanja treba napraviti i kako. Komunicirajte sa svojim kupcima! Iskoristite naše izvještaje koji vam daju povratne informacije kupca i njihova iskustva u realnom vremenu. LIVEBOARD je naša izvještavajuća online platforma koja nudi aktualne informacije na 36 jezika. Pristupite bilo gdje, bilo kada! Njena brza veza i stroga sigurnosna lozinka osigurava maksimalnu funkcionalnost. Možete lako filtrirati rezultate iskustava vaših kupaca, poslati ankete putem emaila, izvoziti podatke, vidjeti rezultate i istaknuti trendove. Čak i prednosti i slabosti se vide na prvi pogled. To je fleksibilan alat koji ubrzava sve usluge, jednostavan je za korištenje i pregled rezultata vaše kompanije. Glavni cilj našeg tima je da ste vi, naši klijenti, zadovoljni. Naši djelatnici su osigurali da naše usluge daju rezultate. Mi smo na vašoj strani tijekom svakog koraka vašeg puta i podržavamo vas i vaš projekt. Mi ćemo osigurati analize, stručne savjete i bogato iskustvo u cijelom procesu dizajna i tokom faze izvršavanja. Mi se brinemo da vaši programi budu dinamični, fokusirani i relevantni. Naš cilj je osigurati da su sve ideje koje smo razvili za vas uspješne i usklađene s vašim vlastitim konceptima. Angažman i zadovoljstvo djelatnika su glavni temelj vašeg uspješnog poslovanja. Ključno je mjeriti nivo predanosti i zadovoljstvo među vašim djelatnicima. Možemo vam pomoći stvoriti točne programe za odražavanje vaših korporativnih ciljeva i programe interne obuke. Povratne informacije se šalju odmah tako da vaš upravljački tim može djelovati i riješiti probleme brzo. Ove ankete povećavaju moral djelatnika, što dovodi do zdravije radnog okruženja i boljeg rada i djelovanja. Radimo sa sljedećim klijentima u cilju poboljšanja poslovnih rješenja: