http___www.konceptputovanja.hr_hr_2_uvjeti-putovanja__1.xml
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Dear customers and travellersthe following provisions, insofar as effectively agreed, shall become the content of the package travel contract concluded between the customer and nicko cruises Schiffsreisen GmbH, hereinafter abbreviated to “nc”, upon conclusion of the contract. They supplement and complete the statutory provisions of §§ 651a – y BGB (German Civil Code) and Articles 250 and 252 of the EGBGB (Introductory Act to the German Civil Code). Therefore, please read these travel conditions carefully before booking! 1.1 The following applies to all booking channels: a) The basis of the offer by nc and the booking by the client are the travel description and the supplementary information by nc for the respective trip, insofar as these are available to the client at the time of booking. b) Travel agents and booking offices are not authorised by nc to make agreements, provide information or make assurances that change the agreed content of the package travel contract, go beyond the travel description or the services contractually promised by nc or contradict them. c) Information in hotel guides and similar directories that are not published by nc are not binding for nc and the service obligation of nc, insofar as they have not been made the content of the service obligation of nc by express agreement with the customer. d) If the content of the travel confirmation from nc differs from the content of the booking, a new offer from nc exists, to which nc is bound for a period of 3 working days. The contract is concluded on the basis of this new offer insofar as nc has pointed out the change with regard to the new offer and has fulfilled its pre-contractual information obligations and the customer declares acceptance to nc by express declaration or down payment within the binding period. e) The pre-contractual information provided by nc on essential characteristics of the travel services, the travel price and all additional costs, the payment modalities, the minimum number of participants and the cancellation fees (pursuant to Article 250 § 3 number 1, 3 to 5 and 7 of the Introductory Law to the German Civil Code) only do not become part of the package travel contract if this is expressly agreed between the parties. f) The customer is liable for all contractual obligations of fellow travellers for whom he makes the booking as for his own, insofar as he has assumed a corresponding obligation by express and separate declaration. 1.2 For bookings made orally, by telephone, in writing, by e-mail or by fax, the following shall apply: a) With the booking, the client offers nc the binding conclusion of the package travel contract. The client is bound to the booking for 3 working days. b) The contract is concluded upon receipt of the travel confirmation (declaration of acceptance) by nc. Upon or immediately after conclusion of the contract, nc will send the client a travel confirmation in accordance with the legal requirements on a durable data medium (which enables the client to keep or store the declaration unchanged in such a way that it is accessible to him within a reasonable period of time, e.g. on paper or by email), unless the traveller is entitled to a travel confirmation in paper form in accordance with Art. 250 § 6 Para. (1) Sentence 2 EGBGB (Introductory Act to the German Civil Code) because the conclusion of the contract took place in the simultaneous physical presence of both parties or outside business premises. 1.3 In the case of bookings in electronic business transactions (e.g. internet, app, telemedia), the following applies to the conclusion of the contract: a) The process of electronic booking is explained to the client in the corresponding application of nc. b) The client has a corresponding correction option available for correcting his entries, deleting or resetting the entire booking form, the use of which is explained. c) The contractual languages offered for carrying out the online booking are indicated. Only the German language is legally authoritative. d) Insofar as the text of the contract is stored by nc in the online booking system, the client is informed of this and of the possibility of retrieving the text of the contract at a later date. e) By pressing the button (the button) “book with obligation to pay”, the client offers nc the binding conclusion of the package travel contract. The client is bound by this contractual offer for three working days after sending the electronic declaration. f) The client will receive electronic confirmation of the receipt of his booking without delay. g) The transmission of the booking by pressing the button “book with obligation to pay” does not constitute a claim of the client to the conclusion of a package travel contract according to his booking details. nc is rather free to decide whether to accept the client’s contract offer or not. h) The contract comes into effect upon receipt of the travel confirmation from nc by the client. i) If the travel confirmation is made immediately after the client has made the booking by pressing the button “book with obligation to pay” through the corresponding direct display of the travel confirmation on the screen (booking in real time), the package travel contract comes into effect with the receipt and display of this travel confirmation by the client on the screen, without the need for an intermediate notification of the receipt of his booking in accordance with f), insofar as the client is offered the option of saving the travel confirmation on a permanent data carrier and printing it out. However, the binding nature of the package travel contract is not dependent on the client actually using these options for saving or printing. nc will also send the client a copy of the travel confirmation in text form. nc points out that according to the statutory provisions (§§ 312 para. 2 sentence 1 no. 9 BGB), there is no right of cancellation for package travel contracts in accordance with § 651a and § 651c BGB concluded by means of distance selling (letters, catalogues, telephone calls, faxes, e-mails, messages sent via mobile phone service (SMS) as well as broadcasting, telemedia and online services), but only the statutory rights of withdrawal and termination, in particular the right of withdrawal in accordance with § 651h BGB (see also section 5). However, there is a right of withdrawal if the contract for travel services has been concluded outside business premises in accordance with Section 651a of the German Civil Code, unless the oral negotiations on which the conclusion of the contract is based have been conducted at the prior order of the consumer; in the latter case, there is also no right of withdrawal.1.5 When booking an expedition trip to the Antarctic or Arctic, which we organise in cooperation with Quark Expeditions®, each tour participant expressly agrees to the travel conditions of nc and the “Supplementary Special Terms and Conditions for Expedition Trips with Quark Expeditions®. These special conditions will be brought to the attention of the tour participants in written form before the booking is concluded. nc and travel agents may only demand or accept payment of the tour price prior to the end of the package tour if an effective customer money protection contract exists and the customer has been given the protection certificate with the name and contact details of the customer money protector in a clear, comprehensible and prominent manner. After conclusion of the contract, a deposit of 20% of the tour price is due for payment against handover of the security certificate. The balance is due 30 days before the start of the tour, provided that the security certificate has been handed over and the tour can no longer be cancelled for the reason stated in clause 8. For bookings made less than 30 days before the start of the tour, the entire tour price is due for payment immediately. 2.2 If the client does not make the down payment and/or the final payment in accordance with the agreed payment due dates, although nc is willing and able to properly provide the contractual services, has fulfilled its legal information obligations and there is no legal or contractual right of set-off or retention on the part of the client, and if the client is responsible for the delay in payment, nc is entitled, after issuing a reminder with a deadline, to withdraw from the package tour contract after the deadline has expired and to charge the client with withdrawal costs in accordance with section 5. 3.1 Deviations of essential features of travel services from the agreed content of the package travel contract that become necessary after conclusion of the contract and were not brought about by nc in bad faith are permitted to nc before the start of the trip insofar as the deviations are insignificant and do not affect the overall nature of the trip. nc is obliged to inform the client about changes to services immediately after becoming aware of the reason for the change on a permanent data medium (e.g. also by email, SMS or voice message) in a clear, comprehensible and prominent manner. 3.3 In the event of a significant change to an essential characteristic of a travel service or a deviation from special requirements of the customer that have become part of the package travel contract, the customer is entitled to either accept the change or withdraw from the package travel contract free of charge within a reasonable period of time set by nc at the same time as notification of the change. If the client does not expressly declare his withdrawal from the package travel contract to nc within the period set by nc, the change is deemed to have been accepted.3.4 Any warranty claims remain unaffected insofar as the changed services are defective. If nc had lower costs for the implementation of the changed trip or a possibly offered substitute trip with equivalent quality at the same price, the difference must be reimbursed to the client in accordance with § 651m para. 2 BGB. nc reserves the right, in accordance with § 651f, 651g BGB (German Civil Code) and the following regulations, to increase the travel price agreed in the package tour contract, insofar as a a) increase in the price of passenger transport due to higher costs for fuel or other energy sources, b) an increase in taxes and other charges for agreed travel services, such as tourist taxes, port or airport charges, or (c) a change in the exchange rates applicable to the package concerned directly affects the price of the package. 4.2 An increase in the tour price is only permissible if nc informs the traveller clearly and comprehensibly in text form about the price increase and the reasons for it, and at the same time informs the traveller of the calculation of the price increase. 4.3 The price increase is calculated as follows: a) In the event of an increase in the price for the carriage of persons pursuant to 4.1a), nc may increase the tour price in accordance with the following calculation: In the event of an increase related to the seat, nc may demand the amount of the increase from the client. Otherwise, the increased costs for fuel or other energy sources demanded by the transport company per means of transport will be divided by the number of persons transported. The resulting increase amount for each person transported can be demanded by nc from the client. b) In the event of an increase in taxes and other levies in accordance with 4.1b), the tour price may be increased by the corresponding pro rata amount. c) In the event of an increase in exchange rates in accordance with 4.1c), the tour price may be increased to the extent that the tour has become more expensive for nc as a result. nc is obligated to grant the client/traveller a reduction in the tour price at his/her request if and insofar as the prices, duties or exchange rates mentioned in 4.1 a) – c) have changed after conclusion of the contract and before the start of the tour and this leads to lower costs for nc. If the client/traveller has paid more than the amount owed hereunder, the additional amount must be reimbursed by nc. However, nc may deduct the administrative expenses actually incurred by nc from the additional amount to be reimbursed. nc must provide the client/traveller with evidence of the amount of administrative expenses incurred upon request. 4.5 Price increases are only permissible up to the 20th day before the start of the trip and received by the client.4.6 In the event of price increases of more than 8%, the client is entitled, within a reasonable period set by nc at the same time as notification of the price increase, either to accept the change or to withdraw from the package tour contract free of charge. If the client does not expressly declare his withdrawal from the package tour contract to nc within the period set by nc, the change is deemed to have been accepted. 5.1 The client can withdraw from the package tour contract at any time before the start of the tour. The withdrawal must be declared to nc at the address given below; if the trip was booked through a travel agent, the withdrawal can also be declared to the agent. The client is recommended to declare the withdrawal in text form. 5.2 If the client withdraws before the start of the trip or if the client does not start the trip, nc loses the claim to the price of the trip. Instead, nc can demand reasonable compensation insofar as nc is not responsible for the withdrawal. nc cannot demand compensation insofar as unavoidable, extraordinary circumstances occur at the destination or in its immediate vicinity which significantly impair the performance of the package tour or the transport of persons to the destination; circumstances are unavoidable and extraordinary if they are beyond the control of the party invoking them and their consequences could not have been avoided even if all reasonable precautions had been taken. nc has set the following flat rates for compensation, taking into account the period between the declaration of withdrawal and the start of the trip, as well as the expected saving of expenses and the expected acquisition through other uses of the travel services. The compensation is calculated according to the date of receipt of the cancellation declaration as follows with the respective cancellation scale: Promotional trips at special prices (special marking: “promotional trip”) Cancellation of single beds (single travellers) in double or multi-bed cabins (trips from the main catalogue) up to 90 days: 50% from 89 to 45 days: 75% from 44 days to 10 days: 90% from 9 days until the day of arrival or in the event of a no-show: 95% of the of the agreed tour price. Cancellation of single beds (single travellers) in double or multi-bed cabins (promotional tours) up to 90 days: 60% from 89 to 45 days: 90% from 44 days until the day of arrival or in case of no-show: 95% of the agreed tour price. 5.4 In any case, the client is at liberty to prove to nc that nc has suffered no loss at all or a significantly lower loss than the compensation lump sum demanded by nc. 5.5 A compensation lump sum pursuant to clause 5.3. shall be deemed not to have been fixed and agreed insofar as nc proves that nc has incurred significantly higher expenses than the calculated amount of the lump sum that would have been applied in the event of an agreement. In this case, nc is obligated to specifically quantify and prove the demanded compensation, taking into account the saved expenses and the acquisition of any other use of the travel services. 5.6 If nc is obliged to refund the travel price as a result of a withdrawal, § 651 h para. 5 BGB remains unaffected. 5.7 The legal right of the client to demand from nc, in accordance with § 651 e BGB (German Civil Code), by means of notification on a durable data medium, that a third party take over the rights and obligations arising from the package travel contract instead of the client remains unaffected by the above conditions. Such a declaration is in any case timely if it is received by nc 7 days before the start of the trip.5.8 We strongly recommend that you take out travel cancellation insurance and insurance to cover repatriation costs in the event of accident or illness. 6.1 After conclusion of the contract, the client has no right to rebook (changes regarding the travel date, the travel destination, the place of departure, the accommodation, the type of catering, the type of transport or other services). This does not apply if the rebooking is necessary because nc has provided no, insufficient or incorrect pre-contractual information to the traveller pursuant to Art. 250 § 3 EGBGB; in this case, the rebooking is possible free of charge. 6.2 At the request of the client, nc can examine rebooking options. If nc makes a rebooking, nc can charge the client a rebooking fee per traveller affected by the rebooking if the following deadline is met. Unless otherwise agreed in individual cases prior to the confirmation of the rebooking, the rebooking fee amounts to € 200 per person up to 150 days before departure. Rebooking requests made by the customer after the deadline as well as rebooking requests concerning specially marked promotional tours at special prices can, if they can be carried out at all, only be carried out after withdrawal from the travel contract under the conditions in accordance with section 5 and simultaneous re-registration. This does not apply to rebooking requests that only incur minor costs. Previously confirmed cabin numbers cannot be taken into account in the event of rebooking. If the traveller does not make use of individual travel services which nc was willing and able to provide in accordance with the contract for reasons attributable to the traveller, the traveller is not entitled to a proportional refund of the travel price, insofar as such reasons would not have entitled the traveller to withdraw free of charge or to terminate the travel contract in accordance with the statutory provisions. nc will endeavour to obtain reimbursement of the saved expenses from the service providers. This obligation does not apply if the services are completely insignificant. nc can withdraw if a minimum number of participants is not reached in accordance with the following regulations: a) The minimum number of participants and the latest time of receipt of the withdrawal declaration by nc by the client must be stated in the respective pre-contractual information. b) nc must state the minimum number of participants and the latest cancellation deadline in the travel confirmation. c) nc is obliged to immediately declare the cancellation of the tour to the client if it is clear that the tour will not be carried out due to the minimum number of participants not being reached. d) Cancellation by nc later than 30 days before the start of the trip is not permitted. 8.2 If the tour is not carried out for this reason, the client will be reimbursed immediately for any payments made on the tour price; section 5.6 applies accordingly. 9.1 Travel documents The client must inform nc or his travel agent through whom the client booked the package tour if the client does not receive the necessary travel documents (e.g. flight ticket, hotel voucher) within the period notified by nc. 9.2 Notification of defects / request for remedy a) If the trip is not provided free of travel defects, the traveller can demand a remedy. b) Insofar as nc was unable to provide a remedy as a result of a culpable omission of the notice of defects, the traveller can neither assert claims for a reduction in price in accordance with § 651m BGB nor claims for damages in accordance with § 651n BGB. c) The traveller is obligated to immediately notify the nc representative on site of the defect. If a representative of nc is not available on site and is not contractually owed, any travel defects must be brought to the attention of nc at the notified contact point of nc; the availability of the representative of nc or his contact point on site will be informed in the travel confirmation. However, the traveller can also bring the notice of defects to the attention of his travel agent through whom he booked the package tour. d) The representative of nc is instructed to provide remedy, insofar as this is possible. However, he is not authorised to acknowledge claims. 9.3 Setting a deadline before cancellation If the client/traveller wishes to terminate the package tour contract due to a travel defect of the type described in § 651i paragraph (2) BGB, insofar as it is significant, in accordance with § 651l BGB, the client must first set a reasonable deadline for nc to provide a remedy. This does not apply only if the remedy is refused by nc or if the immediate remedy is necessary. 9.4 Damage to luggage and luggage delays during air travel; special rules & deadlines for requesting remedy a) The traveller is advised that loss, damage and delay of luggage in connection with air travel must be reported by the traveller to the responsible airline immediately on site by means of a damage report (“P.I.R.”) in accordance with the provisions of aviation law. Airlines and nc may refuse reimbursement on the basis of international agreements if the damage report has not been completed. The damage report must be submitted within 7 days in the case of damaged baggage and within 21 days in the case of delayed baggage. b) In addition, the loss, damage or misrouting of luggage must be reported immediately to nc, its representative or contact point or the travel agent. This does not release the passenger from the obligation to report the damage to the airline in accordance with letter a) within the above deadlines. 10.1 The contractual liability of nc for damages that do not result from injury to life, limb or health and were not culpably caused is limited to three times the tour price. Possible claims in excess of this according to the Montreal Convention or the Air Transport Act remain unaffected by this limitation of liability. nc is not liable for service disruptions, personal injury and property damage in connection with services that are merely arranged as third-party services (e.g. arranged excursions, sporting events, theatre visits, exhibitions) if these services are expressly identified as third-party services in the travel brochure and the travel confirmation, stating the identity and address of the arranged contractual partner, in such a clear manner that the traveller can recognise that they are not part of the package tour by nc and have been selected separately. Sections 651b, 651c, 651w and 651y BGB remain unaffected by this. 10.3 However, nc is liable if and insofar as the breach of information, clarification or organisational obligations on the part of nc has been the cause of damage to the traveller. The client/traveller must assert claims against nc in accordance with § 651i (3) no. 2, 4-7 BGB. Claims can also be asserted via the travel agent if the package tour was booked via this travel agent. The contractual claims listed in § 651 i paragraph (3) BGB are subject to a limitation period of two years. The limitation period begins on the day on which the trip should end according to the contract. It is recommended that claims be asserted in text form. nc informs the client at the time of booking in accordance with the EU regulation on informing air passengers about the identity of the operating air carrier before or at the latest at the time of booking about the identity of the operating air carrier(s) with regard to all air transport services to be provided as part of the booked trip. 12.2 If the operating airline(s) has/have not yet been determined at the time of booking, nc is obliged to inform the client of the airline or airlines that will probably operate the flight. As soon as nc knows which airline will operate the flight, nc will inform the client. 12.3 If the airline named to the client as the operating airline changes, nc will inform the client of the change immediately and as quickly as is reasonably possible. 12.4 The “Black List” (airlines banned from using the airspace above the member states) drawn up in accordance with the EC regulation can be called up on the Internet pages of nc or directly via https:// ec.europa.eu/transport/modes/air/safety/ air-ban/index_en.htm and can be viewed at the business premises of nc. nc will inform the client/traveller about general passport and visa requirements as well as health formalities of the country of destination including the approximate deadlines for obtaining any necessary visas before conclusion of the contract as well as about any changes to these before the start of the journey. 13.2 The customer is responsible for obtaining and carrying the travel documents required by the authorities, any vaccinations required and for complying with customs and foreign exchange regulations. Disadvantages arising from non-compliance with these regulations, e.g. the payment of cancellation costs, shall be borne by the client/traveller. This does not apply if nc has provided no, insufficient or incorrect information. nc is not liable for the timely issue and receipt of necessary visas by the respective diplomatic representation if the client has commissioned nc with the procurement, unless nc has culpably breached its own obligations. 14.1 The parties agree that nc will always provide the agreed travel services in cooperation with the service providers in compliance with and in accordance with the official regulations and requirements applicable at the time of travel. 14.2 The traveller agrees to observe reasonable usage regulations or restrictions of the service providers when using travel services and to inform the tour guide and the service provider immediately in the event of typical symptoms of illness occurring. 15.1 nc uses the data provided by the client in the travel application to book and process the trip and to send information and offers to the client. For trips abroad, the processing includes in particular the transmission of customer data to the service partners abroad. Clients can find out more about the processing and storage as well as their rights as data subjects (in particular the right to information and the right to object) in nc’s data protection declaration, which can be viewed at any time at www.nicko-cruises.de/datenschutz or at nc’s offices or which nc will be happy to send to clients. With regard to the Consumer Dispute Resolution Act, nc points out that nc does not participate in a voluntary consumer dispute resolution. If consumer dispute resolution becomes mandatory for nc after these terms and conditions of travel have gone to print, nc will inform consumers of this in an appropriate manner. nc refers to the European online dispute resolution platform https://ec. europa.eu/consumers/odr/ for all travel contracts concluded in electronic legal transactions.15.3 For clients/travellers who are not nationals of a member state of the European Union or Swiss citizens, the exclusive validity of German law is agreed for the entire legal and contractual relationship between the client/traveller and nc. Such clients/travellers can sue nc exclusively at the registered office of nc. 15.4 For legal action by nc against customers, or contractual partners of the package tour contract, who are merchants, legal entities under public or private law or persons who have their domicile or habitual residence abroad, or whose domicile or habitual residence is unknown at the time the action is brought, the place of jurisdiction is agreed to be the registered office of nc. © Copyright protected: Noll | Hütten | Dukic Attorneys at Law, Munich | Stuttgart, 2021-2022. Tour operator is: nicko cruises Schiffsreisen GmbH Mittlerer Pfad 2 – D-70499 Stuttgart, Germany info@nicko-cruises.de – www.nicko-cruises.de Local Court Stuttgart Managing Directors: Guido Laukamp, Carsten Keil These terms and conditions of travel apply to sea and expedition cruises with nicko cruises Schiffsreisen GmbH and supersede all previous terms and conditions. Status September 2020
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Uvjeti putovanja Opći uvjeti poslovanja (Opći uvjeti i uputstva za paket aranžmane) OPĆE ODREDBE / Opći uvjeti sastavni su dio Ugovora o putovanju sklopljenog između turističke agencije Koncept putovanja d.o.o. (organizatora putovanja) i putnika (ugovaratelja) te su pravno obvezujući za obje strane. U slučaju da je u pojedinom paket - aranžmanu objavljena odredba različita od objavljenih uvjeta u točkama ovih općih uvjeta, primjenjuje se odredba/uvjet objavljen u paket - aranžmanu. UGOVOR O PUTOVANJU / Opći uvjeti poslovanja primjenjuju se na paket aranžmane koje organizira turistička agencija Koncept putovanja d.o.o.. Na paket aranžmane kod kojih odgovorni organizator nije Koncept putovanja d.o.o. primjenjuju se opći uvjeti odgovornog organizatora te Koncept putovanja d.o.o. ne odgovara za provedbu istih. Organizator putovanja je turistička agencija koja je u ugovoru o putovanju određena kao organizator putovanja i jamči za provedbu objavljenog programa prema sadržaju aranžmana U slučaju rezervacije putem telefonskog poziva ili putem elektroničke pošte vrijede ovi Opći uvjeti objavljeni na internetskoj stranici Koncept putovanja d.o.o. odnosno na internetskoj stranici agencije organizatora putovanja. Smatrat će se da je putnik prihvatio odredbe Općih uvjeta poslovanja u trenutku kad je telefonski ili putem maila rezervirao aranžman. PRIJAVA / Prijave za aranžmane koje Koncept putovanja d.o.o. ima u svojoj ponudi mogu se izvršiti direktno u poslovnici agencije te dostavom potrebnih podataka telefonski ili putem elektroničke pošte. Prilikom prijave Koncept putovanja d.o.o. i putnik sklopit će ugovor koji je ujedno i potvrda o rezervaciji, a sadržava podatke o putnikovu paket aranžmanu. Putnik je prilikom sklapanja ugovora dužan navesti sve podatke i priložiti dokumente koje zahtijeva program putovanja te uplatiti akontaciju. Putnik koji prilikom sklapanja ugovora ne stavi na raspolaganje točne podatke, odgovara za sve troškove odnosno posljedice prouzročene korištenjem netočnih podataka. Ukoliko se putnik odluči za rezervaciju s opcijom od strane organizatora, vrijede uvjeti o sklapanju ugovora koji su navedeni na opcijskoj ispravi. Opcija ne vrijedi i nije obvezujuća u slučaju više sile ili stop bookinga. PLAĆANJE / Prilikom sklapanja ugovora potrebno je uplatiti 30% od cijene aranžmana, a ostatak najkasnije 21 dan prije putovanja. Sredstva plaćanja: gotovina, kreditne i debitne kartice, virmanske uplate. Organizator i putnik mogu ugovorom dogovoriti i drugačije mogućnosti plaćanja. Danom plaćanja smatra se dan kada putnik izvrši uplatu direktno u poslovnici Koncept putovanja d.o.o. odnosno kada je na transakcijskom računu organizatora putovanja zabilježena uplata putnika. Ukoliko putnik u predviđenom roku ne plati cijenu aranžmana ili jedan njezin dio, smatra se da je otkazao ugovor o putovanja i primjenjuju se odredbe o putnikovom otkazu putovanju. Putnik je prilikom polaska dužan voditelju putovanja dati na uvid ispravu o plaćenom aranžmanu (ugovor o putovanju / voucher / potvrdu o uplati). Ukoliko na putovanje dođe više osoba nego što je naznačeno na putnikovim dokumentima, organizator putovanja odnosno voditelj putovanja imam pravo uskratiti putovanje nenajavljenim putnicima. Ukoliko na putovanje dođu putnici drugačije starosne dobi nego što je naznačeno na putnikovim dokumentima, organizator putovanja odnosno voditelj putovanja ima pravo uskratiti putovanje putnicima ili prihvatiti sve putnike uz nadoplatu razlike u cijeni aranžmana na licu mjesta. Nadoplata će se izvršiti gotovinom ili drugim predviđenim sredstvima plaćanja (kreditna ili debitna kartica). CIJENE / Cijene aranžmana objavljene su u kunama i vrijede od datuma objavljivanja programa. Putnik je, osim osnovne cijene aranžmana, dužan platiti i sve obvezne doplate koje se, ukoliko nisu uračunate u osnovnu cijenu aranžmana, u ugovoru o putovanju zbrajaju s osnovnom cijenom aranžmana, mogućim neobveznim doplatama u konačnu cijenu aranžmana i tako na temelju ugovora predstavljaju ukupnu novčanu obvezu putnika. Organizator putovanja nije odgovoran za povećanje taksi, pristojbi i drugih doplata te će o eventualnim promjenama u režimu naplate istih pravovremeno obavijestiti putnika. U osnovnu cijenu aranžmana nisu uključene posebne usluge kao što su jednokrevetna soba, posebna prehrana, fakultativni izleti i slično. U slučaju da su pri pojedinačnom aranžmanu raspisane fakultativne usluge, putnik može izraziti želju za tim uslugama prilikom prijave i doplatiti ih povrh osnovne cijene aranžmana. Organizator putovanja može zahtijevati povećanje ugovorne cijene ako je nakon sklapanja ugovora došlo do promjene u tečaju ugovorene valute, do povećanja troškova prijevoza, uključujući i troškove goriva ili do povećanja pristojbi za određene usluge (u zračnim i ostalima lukama i sl.) koje utječu na cijenu putovanja, a za koje organizator nije znao niti je mogao znati. Organizator može povećati cijenu putovanja/aranžmana najviše 8% od ugovorene cijene, a u slučaju da je povećanje veće od 8% putnik ima pravo raskinuti ugovor. Organizator može povećati cijenu aranžmana najkasnije 20 dana prije početka putovanja. Ako je ugovorom o putovanju u paket-aranžmanu utvrđena mogućnost povećanja cijene, putnik ima pravo na sniženje cijene koje odgovara bilo kojem sniženju troškova do kojeg dođe nakon sklapanja ugovora i prije početka paket-aranžmana. U slučaju sniženja cijene organizator ima pravo od iznosa povrata koji duguje putniku oduzeti stvarno nastale administrativne troškove te je dužan na zahtjev putnika dati mu dokaze za te administrativne troškove. Organizator može tijekom prodaje pojedinog aranžmana umanjiti cijenu aranžmana kao ponude pod nazivom Last Minute, First minute i slično u svrhu poboljšanja prodaje tog aranžmana i bez utjecaja na već sklopljene ugovore o prodaji tog aranžmana. Mogući popusti i pogodnosti međusobno se uvijek isključuju i nikad se ne zbrajaju. Popust se obračunava isključivo na dio cijene bez obveznih ili dodatnih doplata kao što su ulaznice, boravišne pristojbe, zrakoplovne takse... PRAVO PUTNIKA NA RASKID UGOVORA / Putnik ima pravo otkazati putovanje, usmeno ili pismeno. U slučaju da putnik otkaže ugovor o putovanju, Koncept putovanja d.o.o. ima pravo na naknadu troškova nastalih otkazom ugovora. Visina povrata troškova otkaza aranžmana ovisi o vremenskom razdoblju prije dana početka usluge u kojem je putnik otkazao ugovor o putovanju. Ako putnik otkaže aranžman, Koncept putovanja d.o.o. od ukupne cijene aranžmana zadržava: Kad su stvarno nastali troškovi ili kada je udio u fiksnim troškovima grupe veći od onih u navedenoj ljestvici, organizator putovanja zadržava pravo naplate stvarno nastalih troškova. Ovi otkazni rokovi se primjenjuju i na promjenu datuma polaska ili smještajnog objekta te u svim drugim slučajevima. Ukoliko putnik za vrijeme trajanja putovanja na vlastitu želju ili zbog neophodne potrebe otkaže putovanje, po povratku nema pravo na isplatu troškova. Kod otkazivanja svih aranžmana ne isplaćuje se trošak nabave vize ni putnih isprava. U slučaju da Koncept putovanja d.o.o. nije organizator putovanja, primjenjuju se Opći uvjeti odgovornog organizatora putovanja. Prije početka putovanja putnik može prenijeti ugovor o putovanju u paket-aranžmanu na osobu koja ispunjava sve uvjete koji se primjenjuju na taj ugovor ako je o tome na trajnom nosaču podataka i u razumnom roku prije početka paket-aranžmana obavijestio organizatora. Obavijest poslana organizatoru najkasnije sedam dana prije početka paket-aranžmana smatra se obaviješću u razumnom roku. Prenositelj i primatelj ugovora o putovanju u paket-aranžmanu solidarno su odgovorni za plaćanje iznosa cijene i za sve dodatne naknade, pristojbe ili ostale troškove koji proizlaze iz prijenosa ugovora. Organizator je dužan obavijestiti prenositelja o stvarnim troškovima prijenosa ugovora, koji ne smiju biti nerazumni i ne smiju prijeći stvarni trošak organizatora uzrokovan prijenosom ugovora o putovanju u paket-aranžmanu. Organizator je dužan prenositelju dati dokaze za dodatne naknade, pristojbe ili ostale troškove koji proizlaze iz prijenosa ugovora o putovanju u paket-aranžmanu PRAVO ORGANIZATORA NA RASKID UGOVORA O PUTOVANJU / Organizator može raskinuti ugovor o putovanju u paket-aranžmanu prije početka paket-aranžmana i putniku u cijelosti vratiti sva plaćanja primljena za paket-aranžman, bez obveze naknade štete putniku, ako je broj osoba koje su prijavljene za paket-aranžman manji od najmanjeg broja navedenog u ugovoru i ako organizator obavijesti putnika o raskidu ugovora unutar roka utvrđenog u ugovoru, ali ne kasnije od:*20 dana prije početka paket-aranžmana za putovanja koja traju više od šest dana; *7 dana prije početka paket-aranžmana za putovanja koja traju između dva i šest dana ili *48 sati prije početka paket-aranžmana za putovanja koja traju manje od dva dana. Organizator može raskinuti ugovor o putovanju u paket-aranžmanu prije početka paket-aranžmana i putniku u cijelosti vratiti sva plaćanja primljena za paket-aranžman, bez obveze naknade štete putniku, ako organizatora u izvršenju ugovora spriječe izvanredne okolnosti koje se nisu mogle izbjeći te ako putnika o raskidu ugovora obavijesti bez nepotrebnog odgađanja prije početka paket-aranžmana. U slučaju raskida ugovora organizator gubi pravo na ugovorenu cijenu paket-aranžmana i dužan je putniku vratiti sva plaćanja izvršena u korist putnika bez nepotrebnog odgađanja, a najkasnije u roku od 14 dana od raskida ugovora o putovanju u paket-aranžmanu. Koncept putovanja d.o.o. može otkazati putovanje ako nastupe izvanredne okolnosti koje se ne mogu predvidjeti, izbjeći ili ukloniti (npr. rat, štrajk, teroristički napad, elementarne nepogode...), a koje bi, da su nastupile u vrijeme sklapanja ugovora, za organizatora bile opravdani razlog da ne sklopi ugovor. Koncept putovanja d.o.o. može otkazati ugovor o putovanju i zahtijevati isplatu odštete od putnika koji se ne pridržava ugovora o putovanju, prije svega ako je putnik dao netočne podatke o putnicima i njihovoj starosti, odnosno ako je za vrijeme putovanja došlo do promjena o kojima putnik nije obavijestio organizatora. Organizator ne snosi nikakvu odgovornost ako se pojedine aktivnosti i sadržaji koji ovise o vremenskih prilikama (nedostatak snijega, niska temperatura mora, oborine...) ne mogu realizirati u skladu s očekivanjima putnika. PUTNIKOV PREKID ILI PROMJENA PUTOVANJA / Putnik može prekinuti putovanje u tijeku samo na svoju želju i uz pismenu izjavu o prekidu putovanja. Po povratku s prekinutog putovanja, putnik nema pravo na povrat troškova bez obzira na osiguranje rizika od otkaza putovanja. U slučaju da organizator putovanja nakon započetog putovanja nije pružio pojedinu uslugu iz programa može uz suglasnost putnika istome pružiti neku drugu uslugu te obeštetiti putnika za razliku u cijeni između ugovorene i stvarno izvršene usluge. Ako su usluge iz ugovora o organiziranju putovanja nepotpuno ili neuredno izvršene, putnik ima pravo na razmjerno sniženje cijene pod uvjetom da je stavio prigovor organizatoru putovanja u roku 8 (osam) dana od dana završetka putovanja. ODGOVORNOST ZA IZVRŠENJE PAKET ARANŽMANA / Za izvršenje usluga putovanja obuhvaćenih ugovorom o putovanju u paket-aranžmanu odgovoran je organizator, bez obzira na to mora li te usluge izvršiti sam ili ih moraju izvršiti drugi pružatelji usluga putovanja. Putnik je dužan, bez nepotrebnog odgađanja i vodeći računa o okolnostima, obavijestiti organizatora o svakoj nesukladnosti koju utvrdi tijekom ispunjenja usluge putovanja obuhvaćene ugovorom o putovanju u paket-aranžmanu. Ako bilo koja od usluga putovanja nije izvršena u skladu s ugovorom o putovanju u paket-aranžmanu, na zahtjev putnika organizator je dužan ispraviti tu nesukladnost, osim ako to nije moguće ili ako bi otklanjanje nesukladnosti prouzročilo nerazmjerne troškove uzimajući u obzir razmjer nesukladnosti i vrijednost usluga putovanja na koje nesukladnost utječe. Ako organizator ne ispravi nesukladnost iz razloga navedenih u točci a) i b) ove odredbe putnik ima pravo na sniženje cijene i naknadu štete sukladno člancima 43. Zakona o pružanju usluga u turizmu (ZPUT).Ako organizator ne ispravi nesukladnost koju je dužan ispraviti u razumnom roku koji je odredio putnik, putnik to može učiniti sam te zahtijevati naknadu nužnih troškova. Putnik nije dužan odrediti organizatoru razuman rok za ispravljanje nesukladnosti ako je organizator odbio ispraviti nesukladnost ili ako je nesukladnost potrebno ispraviti odmah. SNIŽENJE CIJENE I NAKNADA ŠTETE / Putnik ima pravo na primjereno sniženje cijene za svako razdoblje tijekom kojeg je postojala nesukladnost u vezi s ugovorenim putovanjem u paket-aranžmanu, osim ako organizator dokaže da se nesukladnost može pripisati putniku. Putnik ima pravo, neovisno o sniženju cijene ili raskidu ugovora, zahtijevati od organizatora primjerenu naknadu za svaku štetu koju pretrpi kao rezultat bilo koje nesukladnosti, a organizator je dužan putniku naknaditi tu štetu bez nepotrebnog odgađanja. Organizator se oslobađa odgovornosti za štetu ako dokaže da se nesukladnost može pripisati putniku ili se nesukladnost može pripisati trećoj osobi koja nije povezana s pružanjem usluga putovanja obuhvaćenih ugovorom o putovanju u paket-aranžmanu i da je nesukladnost nepredvidiva ili neizbježna ili je do nesukladnosti došlo zbog izvanrednih okolnosti koje se nisu mogle izbjeći. Ništetne su odredbe ugovora o putovanju u paket-aranžmanu kojima se isključuje ili ograničuje odgovornost organizatora putovanja za štetu. Pravovaljana je odredba ugovora o putovanju u paket-aranžmanu kojom se unaprijed ograničava iznos naknade štete za štete koje nisu posljedica tjelesne ozljede ili za štete koje organizator nije prouzročio namjerno ili nepažnjom na iznos koji nije manji od trostruke ukupne cijene paket-aranžmana. Ako se međunarodnim konvencijama koje obvezuju Europsku uniju ili zakonskim propisima koji se temelje na njima ograničuje opseg naknade štete koju je dužan platiti pružatelj usluge putovanja koja je dio paket-aranžmana ili ograničuju uvjeti pod kojima je on dužan tu štetu nadoknaditi, u tom slučaju iste se pretpostavke, ograničenja i isključenja na odgovarajući način primjenjuju na organizatora i on se u odnosu na putnika može pozvati na to. Pravo putnika na naknadu štete ili sniženje cijene propisano ovim Zakonom i međunarodnim konvencijama ne utječe na prava putnika u skladu s: - Uredbom (EZ) br. 261/2004 Europskog parlamenta i Vijeća od 11. veljače 2004. o utvrđivanju općih pravila odštete i pomoći putnicima u slučaju uskraćenog ukrcaja i otkazivanja ili dužeg kašnjenja leta u polasku te o stavljanju izvan snage Uredbe (EEZ) br. 295/91 - Uredbom (EZ) br. 1371/2007 Europskog parlamenta i Vijeća od 23. listopada 2007. o pravima i obvezama putnika u željezničkom prometu - Uredbom (EZ) br. 392/2009 Europskog parlamenta i Vijeća od 23. travnja 2009. o odgovornosti prijevoznika u prijevozu putnika morem u slučaju nesreća - Uredbom (EU) br. 1177/2010 Europskog parlamenta i Vijeća od 24. studenoga 2010. o pravima putnika kada putuju morem ili unutarnjim plovnim putovima i o izmjeni Uredbe (EZ) br. 2006/2004 - Uredbom (EU) br. 181/2011 Europskog parlamenta i Vijeća od 16. veljače 2011. o pravima putnika u autobusnom prijevozu i izmjeni Uredbe (EZ) br. 2006/2004. Putnik ima pravo podnijeti zahtjeve za sniženje cijene i/ili naknadu štete u skladu s ovim Zakonom i u skladu s međunarodnim konvencijama i gore navedenim uredbama. Naknada štete ili sniženje cijene na koje putnik ima pravo u skladu s ovim Zakonom i naknada štete ili sniženje cijene na koje ima pravo u skladu s međunarodnim konvencijama i gore navedenim uredbama oduzimaju se jedne od drugih kako bi se izbjegla prekomjerna odšteta i/ili prekomjerno sniženje cijene. Pravo putnika da zahtijeva sniženje cijene zastarijeva u roku od dvije godine. Zastara počinje teći prvoga dana poslije dana na koji bi paket-aranžman prema ugovoru trebao završiti. Poruke, zahtjeve ili pritužbe u vezi s ispunjenjem paket-aranžmana putnik može uputiti izravno prodavatelju kod kojeg je kupio paket-aranžman, a prodavatelj ih je dužan bez nepotrebnog odgađanja proslijediti organizatoru. U svrhu poštivanja rokova ili rokova zastare, primitak poruka, zahtjeva ili pritužbi od strane prodavatelja smatra se primitkom obavijesti od strane organizatora. Organizator je dužan bez nepotrebnog odgađanja putniku u poteškoćama pružiti primjerenu pomoć, a posebice: pružanjem primjerenih informacija o zdravstvenim službama, lokalnim tijelima i konzularnoj pomoći i pomaganjem putniku pri uspostavljanju daljinske komunikacije i pri pronalaženju alternativnih putnih aranžmana. Ako je putnik poteškoću prouzročio namjerno ili nepažnjom, organizator može za pomoć naplatiti razumnu naknadu koja ne može biti viša od stvarnih troškova organizatora. POSTUPAK PODNOŠENJA PRIGOVORA/REKLAMACIJA / Putnik je dužan odmah na licu mjesta reklamirati neodgovarajuću uslugu kod predstavnika organizatora putovanja, a ako ovoga nema onda kod izvršitelja usluge. Putnik je dužan surađivati s predstavnikom organizatora putovanja na otklanjanju uzroka prigovora. U slučaju da uzrok prigovora ne bude uklonjen, putnik s predstavnikom organizatora putovanja sastavlja zapisnik odnosno izjavu koju su dužne potpisati obje strane. Putnik je dužan u roku od 8 (osam) dana od završetka putovanja pisani zapisnik odnosno izjavu zajedno sa svim računima za eventualne dodatne troškove predati u prodajno mjesto gdje je sklopio ugovor za putovanje/aranžman. Organizator se obvezuje pismenim putem obavijestiti putnika o rješenju njegovog prigovora u roku od 15 dana od dana podnošenja prigovora u prodajno mjesto organizatora putovanja. Dok organizator putovanja ne odluči o prigovoru putnika, putnik se odriče posredovanja bilo koje druge osobe, kao i arbitraže UHPA-e, a naročito davanja informacija u medije. Kad Koncept putovanja d.o.o. nije odgovorni organizator putovanja, proslijedit će reklamaciju odgovornom organizatoru putovanja i pismeno obavijestiti putnika o učinjenome. Organizator putovanja ne prihvaća prigovore i reklamacije za LAST MINUTE aranžmane kao ni za posebne ponude. PUTNO OSIGURANJE / Prilikom sklapanja ugovora organizator putovanja dužan je svakom putniku ponuditi paket putnog osiguranja koji uključuje: osiguranje od otkaza putovanja, osiguranje prtljage i zdravstveno osiguranje za slučaj oboljenja ili nezgode u inozemstvu. Putnik može prilikom prijave i sklapanja Ugovora uplatiti samo pojedinačnu policu ili cjelokupni paket putnog osiguranja. Police osiguranja mogu se ugovoriti do trenutka polaska na putovanje osim police osiguranja od otkaza putovanja koja se ugovora isključivo prilikom sklapanja ugovora i uplate akontacije. Ako putnik sklopi osiguranje od otkaza putovanja u nekoj od osiguravajućih kuća, putnikova se prava na temelju osiguranja od otkaza putovanja potražuju u tom osiguravajućem društvu pri čemu se primjenjuju opći uvjeti poslovanja osiguravajućeg društva. PUTNE ISPRAVE, POŠTIVANJE PROPISA - DEVIZNI I CARINSKI PROPISI - ZDRAVSTVENI PROPISI / Putnici su obvezni posjedovati valjane osobne putne isprave. Nevaljane isprave, koje imaju za posljedicu odustajanje od putovanja, ne proizvode nikakve štetne posljedice za Koncept putovanja d.o.o., a ukoliko bi zbog takvog propusta putnika Koncept putovanja d.o.o. pretrpio dodatnu štetu, putnik je dužan istu nadoknaditi. Ukoliko za vrijeme putovanja dođe do gubitka ili krađe putnih isprava, troškove izdavanja novih isprava snosi sam putnik. Predstavnik Koncept putovanja d.o.o. će pomoći putniku u slučaju gore navedene situacije, ali pritom vodeći računa o normalnom odvijanju programa. Ako je za neko putovanje potrebna viza, Koncept putovanja d.o.o. može posredovati u pribavljanju iste uz posebnu doplatu. Koncept putovanja d.o.o. nije odgovoran za odluke carinskih i policijskih i drugih državnih tijela kojima se putniku ne dozvoljava ulazak u pojedinu zemlju. Putnik je dužan pridržavati se kućnog reda u ugostiteljskim i hotelskim objektima te surađivati s predstavnikom organizatora putovanja i davateljima usluga u dobroj namjeri. U slučaju nepoštivanja navedenih obveza putnik odgovara za načinjenu štetu, a Koncept putovanja otklanja svaku odgovornost za takvu štetu. U tom slučaju iznos štete putnik podmiruje kod vlasnika objekta (hotela, apartmana i sl.) na recepciji. Prilikom potpisivanja ugovora djelatnik Koncept putovanja d.o.o. će putnika upoznati s izvorima informacija o zemlji u koju putnik putuje uključujući i mišljenje Ministarstva vanjskih poslova RH. Preporučujemo svakom putniku da se i osobno informira na web stranici www.mvep.hr i pogleda popis država visokog ili umjerenog rizika prema mišljenju MVEP-a RH. Putnici su dužni pridržavati se deviznih i carinskih propisa, kao i zakona i drugih podzakonskih propisa Republike Hrvatske i drugih zemalja kroz koje prolaze i u kojima borave. U slučaju nemogućnosti nastavka putovanja radi kršenja propisa od strane putnika, sve nastale troškove snosi sam prekršitelj. Putnik je dužan obavijestiti Koncept putovanja d.o.o. o svim činjenicama u pogledu svog zdravlja, navika i sl., a koje bi mogle ugroziti odvijanje putovanja (ako iz zdravstvenih i drugih razloga traži određenu vrstu hrane, boluje od kronične bolesti, alergija i sl.). U nekim programima navedena su posebna pravila za putovanje koja obuhvaćaju obavezno cijepljenje i nabavku odgovarajućih dokumenata. Putnik je dužan obaviti obavezno cijepljenje kao i posjedovati potvrde i dokumente o tome. Preporučujemo uplatu police za zdravstveno osiguranje. OSOBNI PODACI PUTNIKA / Potpisom ugovora putnik je dao osobne podatke dragovoljno na raspolaganje organizatoru putovanja /agenciji posredniku, te dopušta da se isti koriste u cilju zaštite interesa putnika u svim poslovima koje je putnik ugovorio. To uključuje i prosljeđivanje ovih podataka trećim osobama u zemlji i inozemstvu. Trećim osobama smatraju se osobe koje su neophodne za realizaciju ovog putovanja/usluge. Ovi se podaci mogu koristiti i za daljnju međusobnu komunikaciju. Agencija se obvezuje osobne podatke čuvati najduže tri godine u bazi podataka, sukladno odluci putničke agencije o načinu prikupljanja, obrade i čuvanja osobnih podataka. Agencija se obvezuje da neće ove podatke iznijeti, dati ili prodati trećoj osobi, osim u svrhu realizacije tražene usluge. Iznimka od davanja osobnih podataka trećim osobama odnosi se na ugovaranje osiguranja od rizika otkaza, od posljedica nesretnog slučaja i od rizika oštećenja i gubitka prtljage, kao i za potrebe dragovoljnog dodatnog zdravstvenog osiguranja putnika za vrijeme puta i boravka u inozemstvu. Ukoliko putnik zaključi policu osiguranja, osobni podaci proslijedit će se osiguravajućem društvu. Koncept putovanja d.o.o. se obvezuje da će poštivati privatnost svih svojih korisnika. Osobni podaci putnika čuvat će se u bazi podataka, sukladno Zakonu o zaštiti osobnih podataka, odnosno Općoj uredbi o zaštiti osobnih podataka (GDPR). JAMČEVNO OSIGURANJE i OSIGURANJE OD ODGOVORNOSTI / Sukladno Zakonu o pružanju usluga u turizmu Koncept putovanja d.o.o. je s osiguravajućim društvom Croatia osiguranje d.d., V.Jagića 33, 10000 Zagreb, OIB:26187994862, temeljem Ugovora o osiguranju od dana 11.06.2022. ugovorila: osiguranje jamčevine za slučaj nesolventnosti koje omogućava Ugovaratelju/Putniku neposredno ostvarivanje prava iz jamčevine od osiguravajućeg društva pod brojem police 298090000074, te osiguranje od odgovornosti za štetu koju Agencija prouzroči Putniku neispunjenjem, djelomičnim ispunjenjem ili neurednim ispunjenjem obveza iz Ugovora pod brojem police 078090074327. U slučaju nastanka osiguranog slučaja Ugovaratelj/Putnik je dužan na najbrži način kontaktirati osiguravatelja Croatia osiguranje d.d., V.Jagića 33, 10000 Zagreb, OIB:26187994862, besplatni info tel: 072001884; info@crosig.hr. Ovo vrijedi kao potvrda o osiguranju za slučaj stečaja ili platne nemogućnosti Agencije i osiguranju od odgovornosti za štetu. ZAVRŠNE ODREDBE / Smatrat će se da je dostava obavijesti između Ugovornih strana sukladno Ugovoru valjano izvršena pisanim putem ako je poslana: (i) preporučenom poštom s povratnicom ili (i) e-mailom na posljednju adresu, odnosno e-mail adresu o kojoj je jedna Ugovorna strana obavijestila drugu pisanim putem. Ugovaratelj/putnik je isključivo odgovoran za točnost adrese, odnosno e-mail adrese za slanje obavijesti o kojoj je obavijestio turističku agenciju, te je dužan bez odgode pisanim putem obavijestiti agenciju o bilo kakvoj promjeni podataka za slanje obavijesti. Opće informacije o turističkoj agenciji dostupne su na mrežnim stranicama agencije: http://www.konceptputovanja.hr/hr/contact/ Središnja kontaktna točka za administrativnu suradnju u skladu s odredbama ZPUT-a je Ministarstvo, Prisavlje 14, 10 000 Zagreb, e-mail: pravni@mint.hr, tel: + 385 1 6169 243. Nadležno tijelo za nadzor poslovanja agencije je Državni inspektorat, Turistička inspekcija, Šubićeva 29, 10000 Zagreb, e-mail: turisticka.inspekcija@dirh.hr, tel: + 385 1 2375 100. Ugovorne strane će sve eventualne sporove vezano za Ugovor (uključujući njegovo izvršavanje i prestanak) pokušati riješiti sporazumno, a ako to nije moguće bit će nadležan sud u Koprivnici, Hrvatska. Mjerodavno pravo je pravo Republike Hrvatske (isključujući njegove odredbe o sukobu zakona koje bi upućivale na primjenu stranog prava). Sukladno posebnom zakonu o alternativnom rješavanju potrošačkih sporova dostupni mehanizmi za alternativno rješavanje potrošačkih sporova obuhvaćaju mogućnost pokretanja postupka alternativnog rješavanja potrošačkih sporova pri ovlaštenom tijelu za rješavanje potrošačkih sporova kojima je organizator obuhvaćen. Ovlašteno tijelo za alternativno rješavanje potrošačkih sporova kojima je organizator obuhvaćen je Centar za mirenje pri Hrvatskoj gospodarskoj komori, Rooseveltov trg 2, 1000 Zagreb, https://www.hgk.hr/centar-za-mirenje/o-mirenju. Na ugovor o putovanju primjenjivat će se materijalno pravo Republike Hrvatske. Ovo izdanje Općih uvjeta poslovanja isključuje sva ranija izdanja. Opći uvjeti objavljeni su na internetskoj stranici www.konceptputovanja.hr INFORMACIJE ZA PUTNIKE VEZANE ZA COVID-19 / Putnik je dužan informirati se o trenutnoj situaciji na službenoj stranici MVEP-a, a prije uplate aranžmana. Po uplati, smatra se da je putnik suglasan s istim te da će se o svom trošku pobrinuti za eventualni PCR ili genski test (ukoliko isti nije uključen u cijenu aranžmana), te je dužan, ako i gdje je potrebno, isti pokazati prije samog leta ili ulaska na bilo koju od destinaciju predviđenih programom putovanja. Koncept putovanja d.o.o. ne snosi odgovornost u slučaju pozitivnog testa na COVID-19 ali će asistirati u korist putnika prema avio kompaniji da se putniku izda voucher za korištenje u budućnosti. Za vrijeme trajanja pandemije, putnik može besplatno otkazati putovanje do 45 dana prije putovanja u slučaju da se: 1. destinacija za koju je putnik uplatio putovanje zatvori za državljane RH unutar datuma predviđenih za naše putovanje; 2. ili se uvede obavezna samoizolacija od 14 dana za putnike iz RH unutar datuma predviđenih za putovanje; 3. ili se uvedu još neke dodatne, strože, restrikcije za građane RH, a koje nisu bile na snazi prilikom uplate aranžmana. Ukoliko se destinacija za koju je putnik uplatio putovanje zatvori za putnike iz RH ili uvede obavezna samoizolacija u trajanju od 14 dana na destinaciji ili se uvedu dodatne, strože mjere u periodu od 30-1 dan prije putovanja, putniku se izdaje voucher na uplaćeni iznos koji može iskoristiti za bilo koji uplaćeni aranžman gdje je glavni organizator Koncept putovanja d.o.o.. Voucher se izdaje samo u slučaju ukoliko je turistička agencija Koncept putovanja d.o.o. već platila sve troškove za putnika i od dobavljača usluge za putnika dobila voucher. Ukoliko nije, putniku će isplatiti povrat uz zadržane administrativne troškove ukoliko ih je agencija imala ili ponuditi alternativni termin ili uslugu koju predloži dobavljač usluge. Svi putnici koji uplate putovanje, a isto bude otkazano od strane turističke agencije Koncept putovanja d.o.o. bilo zbog broja putnika ili otkazanog leta, imaju pravo na 100% povrat novca. Kod organiziranih školskih putovanja ukoliko bi ista bila zabranjena od strane Ministarstva znanosti i obrazovanja Ugovorne strane (organizator putovanja i ugovaratelj/putnik) moraju razmotriti najprije novi datum realizacije putovanja (ukoliko će to biti moguće). Ako se predmetno putovanje iz određenih razloga ipak ne može odraditi u kasnijem terminu organizator putovanja je dužan putniku izvršiti povrat uplaćenih sredstava, u razumnom roku i u iznosu 100%. Uplaćen iznos je moguće iskoristiti i u zamjenu za sve ostale usluge koje se mogu kupiti iz ponude Koncept putovanja d.o.o. uz povrat razlike ili uz doplatu, ovisno o konačnoj cijeni nove – zamjenske usluge u Koncept putovanja d.o.o. Navedeno (čl.17, Opći uvjeti poslovanja) se odnosi na sve nove rezervacije u 2022.godini do opoziva. GLAVNI I ODGOVORNI ORGANIZATOR: Koncept putovanja d.o.o., Ivana Generalića 3, 48000 Koprivnica, tel. 048/221-666, fax. 048/221-777, e-mail: koncept.kc@gmail.com; www.konceptputovanja.hr; ID kod: HR-AB-48-070121154; žiro račun: HR3724840081106897917 (RBA); OIB: 66127107527