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ImseVimse believes that privacy issues are important and work to ensure that your personal information is protected when using our services. In this text we therefore inform about how these are handled, what personal data we save, what purpose and what we erase. Who is responsible for your personal information? The Swedish company ImseVimse AB org.nr. 556350-3621, Visborgsallén 31, 621 50 Visby, +46 (0) 498-48 46 46, is data controller for the personal data you send to us and is responsible for your personal data in accordance with the EU Data Protection Regulation GDPR. What kind of personal data do we collect? We collect only personal information that you submit to us when you register, fill in forms or send e-mail, when you order products or services, make requests for ordered products or the like when you have chosen to provide us with the information. It includes information about name, address, phone number, e-mail address and purchase information. How do we use your personal information? Your personal data is collected and processed for the purpose of administering the requested action, or as required by law, and will be retained no longer than is necessary for the purpose it was obtained for. We use your personal information for the following purposes: - To create and manage your order at imsevimse.se/.de./.fr/.co.uk/.com - To deliver your orders and returns via our online services - To contact you if there is a problem with the delivery of the goods - To handle complaints or warranty matters Where and for how long are your personal data stored? We will keep your information as long as it is required to meet the above purpose or as long as we are required by law to do so. Then your personal information is deleted. The same personal data can be stored in several different locations for different purposes. This may mean that a personal data that is deleted from a system because it is no longer necessary may remain in another system where it is stored based on consent or for another purpose where the personal information is still needed. Your information can be found at the following locations: Fortnox Provider of a web-based program for accounting, billing and order management. The purchase history is saved for seven (7) years according to accounting law in Sweden, after which the data is deleted. Magenta Administrative accounting and billing system. The purchase history is saved seven (7) years according toaccounting law in Sweden, after which the data is deleted. Dream Logistics Inventory and delivery management. Personal information is anonymized every twelve (12) months. Intercom Completed cases are deleted every month from Intercom. Intercom is a chat feature on ImseVime’s website. Facebook Messenger / Instagram directly Completed cases are deleted every month from Facebook Messenger as well as Instagram direct. WooCommerce Personal information in WooCommerce is deleted every three months. Who else has access to your personal information? The database and its contents will be shared with the following parties: Synotio AB Synotio AB, (c / o Angry Creative AB, Bråddgatan 11, 602 22 Norrköping .org.no) 559026-3850) is the company that provides us and our customers with hosting services. In case of contact for quotation, the data you provided will be shared with this supplier. We must do this to satisfy our commitment to you as a customer. Mailchimp Mailchimp, The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, Georgia 30308, USA) is a tool that we use to send out important messages to our customers and partners, but is also used to send out market information to potential customers. When you provide your contact information to us, we will store these in this service to send important information and / or market information. Creative Swedes California, LLC DBA (Doing Business As) ImseVimse USA, 629 J Street. Suite 206, San Diego, CA 92101 is our representative of the United States, Canada and Mexico. They are responsible for sales and marketing in those regions. Other parties In addition to these third parties, the database and its contents remain with us. Your personal information is not forwarded by us or our representatives for the use of any third party in any form, unless we have your permission or are required to do so by law. We retain the control and responsibility for the use of the personal data you provide to us. Some data may be stored or processed in computers in jurisdictions outside the EU and EEA, whose personal data regulations may differ from Swedish regulations. In such cases, we ensure that appropriate safeguards are taken to ensure that data processing in that country maintains a personal data protection equivalent to that in Sweden. How do we protect your personal information? ImseVimse AB uses technical and organizational security measures to protect your data from manipulation, loss, destruction or unauthorized access. As far as possible, personal data that you provide to ImseVimse AB will be encrypted to prevent them being misused by third parties. Our safety routines are continuously revised and based on technical developments. What are your rights? Under the Data Protection Ordinance (GDPR), which applies from 25 May 2018, you have the following rights: - Get information when your personal information is processed - Access your personal information - Get incorrect personal information corrected - Get your personal information deleted - Object to the use of personal data for automated decision making and profiling - Object to the use of personal data for direct marketing - Move personal data (data portability) We can not delete your data as there is a statutory storage requirement, such as accounting rules. You can contact us at info@imsevimse.se and / or +46 (0) 498-48 46 46. Newsletter If you sign up for ournewsletter, your contact information will be saved in the Mailchimp CRM tool, as long as you choose to continue receiving the newsletter. You can easily unsubscribe from receiving more newsletters via a link in the newsletter and we will also delete your information. In order to provide you with the most relevant news and offers, we can base our newsletters on your purchase history. We can alsosend customer surveys to improve our website as well as our product range. Collection of data through our websites You may use our website without leaving any personal data provided it is not necessary to provide the product or service you ordered. When using our site, we store data for our servers for various security reasons. This information may include the name of your ISP, the website you used to link to our site, the websites you visit from our site and your IP address. Information could possibly be used to identify you, but we have no way of using it that way. We use the information for statistical purposes, but individual users are anonymous and are not identified. In cases where personal information is provided to others to provide products or services that you have ordered or for other reasons you have approved, we use appropriate technical and organizational methods to ensure that applicable privacy practices are complied with. Use of cookies The site uses cookies, so-called “Cookies”. Cookies are small text files stored on your hard disk through your web browser. They store special information (such as your default language settings or page settings) that your browser can return to us the next time you visit our webpage (depending on the cookie’s lifetime). We use two categories of cookies: cookies required for technical reasons, without which site functionality is restricted, and optional cookies. When you visit our webpage for the first time, a banner will appear on the page. The banner informs you that we use cookies and link you to this page. You have the option of choosing any optional cookies at any time by changing the respective options via the above button. You can of course use our webpage without any cookies being activated at all (including cookies for technical reasons). In your browser, you can always restrict or disable the use of cookies. However, this may adversely affect the functionality and ease of use of our website. Google Analytics & Google Tag Manager (web analytics) Our web site uses Google Analytics and Google Tag Manager, Google Web site hosting services, 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”). Based on your consent, Google will analyze your use of our website at our request. For this we use the cookies described in more detail in the cookie banner. The information collected by Google when you use our webpage (such as the referring URL, which webpages you visited, your browser type, your language settings, your operating system, your screen resolution) will be transferred to one of Google’s servers in the U.S., where they are stored and analyzed; The respective results will then be available to us in anonymous form. In this process, user data will not be associated with your full IP address. On our website, we have activated an IP anonymous feature provided by Google, which means that the last 8 characters (type IPv4) or the last 80 bits (type IPv6) of your IP address are deleted. Google is also certified under the EU-US Privacy Shield, which ensures an adequate level of data security in data processing by Google in the United States. You can at any time revoke your consent to web analytics either by downloading and installing a Browser Plugin provided by Google or by adjusting your concessions in the banner above button, where an opt-out cookie is located. Both options prevent using web analytics as long as you use the browser where you installed the plug-in and do not delete the exception cookie. For further information about Google Analytics & Google Tag Manager: Google Analytics Terms of Service, Google Analytics Security and Privacy Principles, Google Tag Manager Terms of Service, and Google Privacy Policy. Responsible for Personal Data ImseVimse AB Visborgsallén 31 621 50 Visby SWEDEN E-mail: info@imsevimse.se Company Register: Swedish Companies Registration Office/Bolagsverket Organization Number: 556350-3621 Contact person: Therese Lindström VAT registration number: SE556350-362101
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IZJAVA O PRIVATNOSTI Sukladno Uredbi (EU) 2016/679 Europskog parlamenta i Vijeća od 27. travnja 2016. o zaštiti pojedinaca u vezi s obradom osobnih podataka i o slobodnom kretanju takvih podataka te o stavljanju izvan snage Direktive 95/46/EZ (dalje: Opća uredba o zaštiti podataka), IRTA – Istarska razvojna turistička agencija d.o.o. Poreč (u daljnjem tekstu: IRTA) u svom radu obvezuje se postupati u skladu sa poštivanjem i zaštitom osobnih podataka i privatnosti korisnika ovih mrežnih stranica, sve dok se oni koriste u okviru dozvoljenih uvjeta korištenja. Prikupljanje podataka Osobnim podacima smatraju se svi podaci kojima se utvrđuje identitet te podaci potrebni za komunikaciju (npr. prezime i ime, adresa stanovanja, adresa e-pošte, kontakt brojevi telefona, mobilnih i faks uređaja i sl). Našu Internet stranicu možete koristiti bez otkrivanja Vaših osobnih podataka. Niste obvezni pružiti nam Vaše osobne podatke kao uvjet korištenja stranice, osim ukoliko je to potrebno da bi Vam pružili uslugu ili omogućili korištenje našeg proizvoda u skladu s Vašim zahtjevom. Kada koristite našu Internet stranicu mi možemo pohraniti podatke iz različitih sigurnosnih razloga. Takvi podaci mogu uključivati naziv Vašeg davatelja internetskih usluga, Internet stranicu preko koje ste se povezali na našu stranicu, internetske stranice koje ste posjetili s naše stranice te Vašu IP adresu. Ti podaci bi mogli voditi k Vašoj identifikaciji, no mi ih za to ne koristimo. S vremena na vrijeme podatke koristimo u statističke svrhe, no istovremeno zadržavamo anonimnost svakog korisnika pa se ta osoba ne može identificirati. U slučajevima kada poslove u svezi s obradom podataka povjeravamo trećim osobama, kako bi Vam iste omogućile proizvod ili pružile usluge koje ste zatražili, ili u druge svrhe na koje ste dopustili, vodimo računa o tome da je ta treća osoba registrirana za obavljanje takve djelatnosti, da pruža dovoljno jamstava u pogledu ostvarivanja zaštite i povjerljivosti podataka te se pouzdajemo u tehnička i organizacijska sredstva kako bi osigurali poštivanje propisa o zaštiti osobnih podataka. Prikupljanje i obrada osobnih podataka Osobne podatke prikupljamo samo kada nam ih Vi sami stavite na raspolaganje npr. u okviru registracije, putem ispunjavanja obrazaca ili slanjem elektroničke pošte, u okviru narudžbe proizvoda ili usluga, slanja upita ili zahtjeva vezanih uz naše proizvode ili usluge te u sličnim situacijama u kojim ste odabrali pružiti nam podatke. Baza podataka i njen sadržaj ostaju u našoj kompaniji te pri izvršiteljima obrade i serverima koji djeluju u naše ime te su nam odgovorni. Vaše osobne podatke u bilo kojem obliku nećemo proslijediti trećim stranama (ni izravno niti preko zastupnika), osim ako nismo pribavili Vašu privolu ili ako postoji zakonska osnova za isto. Zadržat ćemo kontrolu i odgovornost za korištenje svih osobnih podataka koje ste s nama podijelili. Može se dogoditi da se ti podaci u potpunosti ili djelomično pohranjuju ili obrađuju u drugim zemljama (npr. u Americi) te u tim zemljama mogu vrijediti drugačija pravila o zaštiti podataka nego u zemlji u kojoj Vi živite. U takvim ćemo slučajevima osigurati da su uspostavljene odgovarajuće sigurnosne mjere koje zahtijevaju od izvršitelja obrade iz te zemlje da primjenjuje zaštitu podataka ekvivalentnu onoj u Vašoj zemlji. Svrha korištenja Podaci koje prikupljamo koristit će se samo u svrhe pružanja naših proizvoda i usluga ili pak u druge svrhe za koje ste dali svoju privolu, osim u slučajevima gdje zakon propisuje drugačije. Pravo uvida i ispravka U odnosu na sve Vaše osobne podatke koji su kod nas pohranjeni, Vi imate pravo uvida, te prava ispravka, dopune i brisanja istih kada su nepotpuni, netočni i neažurni. Za navedeno je dovoljno poslati e-mail na adresu iz impresuma ili kontaktirajte službenika za zaštitu podataka. Pravo odustajanja Vi imate pravo u svakom trenutku odustati od dane privole za obradu osobnih podataka te zatražiti prestanak njihove daljnje obrade, osim ako se radi o obradi podataka u statističke svrhe kada Vaši osobni podaci više ne omogućuju Vašu identifikaciju. Za navedeno je dovoljno poslati e-mail na adresu iz impresuma ili kontaktirajte službenika za zaštitu podataka. Čuvanje podataka Osobne podatke čuvamo toliko dugo koliko je potrebno da tražena usluga ili usluga za koju ste dali privolu bude pružena, osim ako zakon ne propisuje drugačije (npr. u vezi sa sudskim postupkom koji je u tijeku). Upotreba kolačića (Cookies) Naša mrežna stranica koristi se cookie datotekama da bi vaše korištenje interneta prilagodila vašim potrebama. Cookie je tekstualna datoteka koju poslužitelj web stranice snima na vaš tvrdi disk. Cookie datoteke ne mogu se koristiti da bi se pokretali programi ili unosili virusi u vaše računalo. Cookie datoteke dodjeljuju se pojedinačno i može ih čitati samo poslužitelj web stranice u domeni koja je takvu datoteku snimila. Ako niste suglasni s njihovom upotrebom, kolačiće možete lako izbrisati (ili spriječiti) na svojem računalu ili mobilnom uređaju s pomoću postavki preglednika kojim se koristite. Više informacija o upravljanju kolačićima potražite na stranicama preglednika kojim se koristite. Budući da je svrha kolačića poboljšanje i omogućivanje upotrebe naših internetskih stranica i njihovih procesa, imajte na umu da sprječavanjem ili brisanjem kolačića možete onemogućiti funkcioniranje tih značajki ili prouzročiti njihov drugačiji rad i izgled u vašem pregledniku. Web-analiza Na ovoj Internet stranici koristimo Google Analytics, djelatnost web-analize Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States („Google“). Sukladno Vašoj privoli, Google u naše ime analizira Vaše korištenje ove stranice. Između ostalog, za tu svrhu koristimo gore spomenute kolačiće. Informacije koje Google prikupi u vezi s Vašim korištenjem ove Internet stranice (npr. polazni URL, kod nas posjećene stranice, web-pretraživač koji ste koristili, Vaše postavke jezika, Vaš računalni sustav koji ste koristili ili razlučivost prikaza) se prenose na Googleov server u Americi, tamo se pohranjuju, analiziraju, a nama se stavlja na raspolaganje rezultat u anonimnom obliku. Podaci o Vašem korištenju pritom nisu povezani s Vašom punom IP-adresom. Na ovoj smo Internet stranici aktivirali od Googlea ponuđenu funkciju IP-anonimizacije, tako da se zadnjih 8 brojaka(tip Ipv4) odnosno zadnjih 80 bitova (tip Ipv6) Vaše IP-adrese briše. Google je certificiran u vezi s EU-US Privacy Shield tako da se na obradu podataka od strane Googlea u Americi primjenjuje odgovarajuća razina zaštite podataka. Vašu privolu za web-analizu možete povući u svako doba time što ćete preuzeti i instalirati Googleov Browser-Plugin ili možete spriječiti odnosno izbrisati kolačiće na svojem računalu ili mobilnom uređaju. Obje mogućnosti sprečavaju web-analizu tako dugo dok koristite pretraživač na kojem je instaliran Plugin dodatak odnosno sve dok ne ugasite Opt-Out-Cookie. Za daljnje informacije o Google Analytics molimo pogledajte Uvjete korištenja Google Analytics, u Osnove sigurnosti i zaštite podataka od Google Analytics kao i Googleovu Izjavu o zaštiti podataka. Sigurnost IRTA koristi tehničke i organizacijske sigurnosne mjere kako bi zaštitio Vaše podatke od manipulacija, gubitaka, prijetnji ili pristupa od strane neovlaštenih osoba. Bilo koji osobni podatak koji ste nam stavili na raspolaganje, u prijenosu će biti enkriptiran kako bi se izbjegla zlouporaba podataka od strane trećih osoba. Naše se sigurnosne mjere kontinuirano unapređuju sukladno tehnološkom razvoju. Djeca Vodeći računa o važnosti zaštite privatnosti djece na našoj Internet stranici ne prikupljamo, ne obrađujemo i ne koristimo informacije o osobama za koje nam je poznato da su mlađe od 16 godina bez prethodne i vjerodostojne privole zakonskog zastupnika. Zakonski zastupnik ima pravo i može zahtijevati uvid u informacije koje je dalo dijete te može zahtijevati da se one obrišu. Kontakt Ukoliko imate bilo kakav problem, pitanja ili sugestije, molimo obratite se sljedećoj osobi: Službenik za zaštitu podataka u društvu je Jelena Latin. e-mail: jelena@irta.hr Stalni razvoj Interneta zahtijeva povremene prilagodbe naše izjave o privatnosti pa pridržavamo pravo izmjena iste kada je to potrebno. Na pristup i korištenje ovih mrežnih stranica te Izjavu o privatnosti primjenjuje se pravo Republike Hrvatske, a u slučaju spora nadležni su isključivo hrvatski sudovi. Ova izjava o privatnosti primjenjuje se od 25. svibnja 2018. godine. DokumentI: IRTA – ISTARSKA RAZVOJNA TURISTIČKA AGENCIJA D.O.O. POREČ