http___www.intereuropa.hr_tracking-paketa_splosni-pogoji_1.xml
1.1 2.1 3.1 4.1 5.1 6.1 7.1 8.1 8.2 8.3 9.1 10.1 11.1 11.2 11.3 12.1 12.2 13.1 13.2 14.1 15.1 15.2 15.3 15.4 16.1 16.2 16.3 17.1 18.1 18.2 18.3 19.1 19.2 19.3 20.1 21.1 21.2 22.1 23.1 24.1 25.1 25.2 26.1 26.2 27.1 28.1 29.1 30.1 30.2 31.1 31.2 31.3 32.1 33.1 34.1 35.1 35.2 36.1 37.1
General Terms GENERAL TERMS AND CONDITIONS OF USE OF THE WEBSITE TRACK & TRACE FOR REGISTERED USERS AT WWW.INTEREUROPA.HR USE AND CONTENTS OF THE WEBSITE The website Track & Trace for Registered Users at www.intereuropa.hr is intended for Intereuropa's clients (hereafter referred to as »User«) who are registered at www.intereuropa.hr , accept General Terms and Conditions of Use of the Website Track & Trace for Registered Users (hereafter referred to as »General Terms and Conditions«) and agree to be bound by these General Terms and Conditions, by General terms and conditions of use of the website www.intereuropa.hr and current legislation. On the website, the User can use the web application called Track & Trace and/or the web application called Order Entry. The User may use the web applications only for their own needs and purposes, and cannot transfer their rights of use to a third party. The User does not acquire any ownership rights or copyrights, but only the right to use the web application, in accordance with the provisions of the General Terms and Conditions and the instructions for use of the web applications Track & Trace and Order Entry, and in accordance with the code of conduct published in the manual or in the amendments to the manual and other documents which are published on the website www.intereuropa.hr or in any other way presented to the User by Intereuropa. USER REGISTRATION User registration is carried out over a web interface where the User enters their data. The User acknowledges that the data entered is correct and authentic. It is illegal to pose as a third person. The User accesses the website by the user name and password which they choose upon registration, or by the user name and password given to the User by Intereuropa. The User undertakes to keep the user name and password as a trade secret and that they will be used only by authorized persons. Intereuropa can immediately, without prior notification, terminate User's access to the website if it establishes that the access is no longer necessary or if it terminates the website. It can also terminate the access if it establishes that the User accessed and used the website and web applications in violation of the General Terms and Conditions or in case there is a threat detected on the Intereuropa information system. ACCEPTANCE If the User wishes to use the website, they must accept the General Terms and Conditions. If they do not accept the terms and conditions, they cannot use the website. The General Terms and Conditions are accepted upon registration and by using the website. Terms and conditions take effect for each individual web application (Track & trace and Order Entry) from the moment the User starts using the application. Intereuropa reserves the right to change or amend the General Terms and Conditions. The amended terms and conditions enter into force on the day when they are published on the website www.intereuropa.hr. If the User uses the website after the General Terms and Conditions have been changed or amended, it is understood that the User agreed with the amended terms and conditions. WEB APPLICATION TRACK & TRACE The Track & Trace application enables the User to track the consignments which are being shipped by Intereuropa. The information on the whereabouts of the consignment is provided in the form of statuses which appear on the Intereuropa information system every time an activity occurs. The User can track only their own consignments in the system. In the Intereuropa system, each User has their own uniform identification number which enables them to view results. The system shows the User only those orders under which the User was listed as the sender, receiver or payer. The User cannot access the information on the consignments of other Users which are in no way connected to the User. WEB APPLICATION ORDER ENTRY The User directly enters the orders for those shipments which Intereuropa has agreed to carry out. The orders are made and services are carried out in accordance with the General terms for performing other postal servisec »Intereuropa Express«. It is understood that for the consignments shipped in line with the »Intereuropa Express« product, the User can place orders for all the packages which in the General terms for performing other postal services »Intereuropa Express«are defined as the consignments which Intereuropa can ship, but the User cannot place orders for the consignments which in the General terms for performing other postal servisec »Intereuropa Express« are defined as »excluded goods«. Unless otherwise agreed upon, the deadline for placing an order for the pick-up of packages is the same day at 14:00 pm, and the shipment is delivered in accordance with the General Terms of Business for the »Intereuropa Express« Product. EFFECTIVENESS OF ORDER ENTRY An order is considered to be successfully entered and accepted by Intereuropa when the system gives the User an adequate order number and a notification appears that the order was successfully entered. An order number consists of the NRHR code and nine digits. Intereuropa confirms all orders recived till 2.00 pm of the current working day only if the User in the application indicates action »Send the last order notice«. The User agrees that all the consigments which will be shipped by Intereuropa, he will equipped with the labels produced by the Intereuropa's standards. In case there are problems with the use of the information solution, the User must immediately notify Intereuropa by sending e-mail at webinfo@intereuropa.hr and place orders for the shipment of all consignments to Intereuropa by e-mail. INTEREUROPA'S LIABILITY Intereuropa reserves the right to change the form of the website and to develop web applications by adding new features. Intereuropa provides the User with technical and content support which includes the elimination of mistakes and disruptions, and explanations about the performance of a website or web application. Communication is carried out by sending e-mail at webinfo@intereuropa.hr. Intereuropa undertakes to eliminate any disruptions, especially in connection with placing orders, as soon as possible, or to find suitable solutions which would enable the operating process to function without disruptions, and in such cases the User undertakes to do business in accordance with the instructions by Intereuropa. With regard to this, the liability of Intereuropa is limited to the functioning of Intereuropa's system and its information solutions. Intereuropa assumes no responsibility for any disruptions or defects in the functioning of Internet connections. Intereuropa cares for the smooth functioning of the website and assumes no responsibility for the contents and the accuracy of the data entered into the system by the User. If the website provides links to other websites, Intereuropa is not responsible for the accessibility of these websites or their contents. GOVERNING LAW Disputes arising in connection with the use of the website shall be subject to the Croatian legislation. Disputes shall be subject to the exclusive jurisdiction of the court in Zagreb. EFFECTIVENESS OF THE GENERAL TERMS AND CONDITIONS The General Terms and Conditions take effect on 20 May 2017.
1.1 2.1 3.1 4.1 5.1 5.2 5.3 6.1 7.1 7.2 7.3 8.1 8.2 8.3 8.4 9.1 10.1 10.2 10.3 10.4 11.1 11.2 11.3 12.1 13.1 13.2 13.3 14.1 14.2 14.3 15.1 16.1 16.2 17.1 17.2 18.1 19.1 20.1 20.2 21.1 22.1 23.1 24.1 25.1 26.1 26.2 27.1 27.2 27.3 27.4 28.1 29.1 30.1 31.1 31.2 32.1 33.1
Splošni pogoji OPĆI UVJETI UPOTREBE INTERNET STRANICE PRAĆENJE POŠILJAKA ZA REGISTRIRANE KORISNIKE NA WWW.INTEREUROPA.HR UPOTREBA I SADRŽAJ INTERNET STRANICE Internet stranica »Praćenje pošiljaka« za registrirane korisnike na www.intereuropa.hr namijenjena je Intereuropinim komitentima (u nastavku Korisnik), koji se registriraju na internet stranici www.intereuropa.hr, prihvate Opće uvjete upotrebe internet stranice »Praćenje pošiljaka« za registrirane korisnike (u nastavku Opći uvjeti) i obavežu se da će stranicu upotrebljavati u skladu s tim Općim uvjetima i važećim zakonodavstvom. Korisnik može na internet stranici upotrebljavati aplikaciju »Praćenje pošiljaka« i/ili aplikaciju »Unos narudžbi«. Korisnik smije upotrebljavati aplikacije samo za vlastite potrebe i namjene te svoja prava korištenja ne smije prenijeti na treće osobe. Korisnik ne stječe vlasnička ni autorska prava na aplikaciji, već samo pravo njenog korištenja sukladno odredbama Općih uvjeta o upotrebi aplikacije »Praćenje pošiljaka« i »Unos narudžba« te pravilima korištenja koja su objavljena u priručniku odnosno u dopunama priručnika i drugih dokumenata koji su objavljeni na internet stranici www.intereuropa.hr ili ih Intereuropa dostavi Korisniku na drugi način. REGISTRACIJA KORISNIKA Registracija korisnika izvodi se ulazom preko mreže, gdje korisnik unese svoje podatke. Korisnik se obavezuje da su uneseni podaci istiniti i vjerodostojni. Izdavanje trećoj osobi je zabranjeno. Korisnik dolazi do internet stranice korisničkim imenom i lozinkom koje sam unese kod registracije ili korisničkim imenom i lozinkom koje Korisniku dodjeli Intereuropa. Korisnik se obavezuje, da će pohraniti korisničko ime i lozinku kao poslovnu tajnu te da će ih upotrabljavati samo ovlaštene osobe Korisnika. Intereuropa može odmah, bez prethodne obavijesti, prekinuti Korisniku dostup do internet stranice ako ustanovi da dostup više nije potreban odnosno ako ukine mrežnu stranicu. Isto tako može prekinuti dostup do mrežne stranice ako ustanovi da je Korisnik ulazio i upotrebljavao mrežnu stranicu i aplikacije suprotno Općim uvjetima te u slučaju ma kakvog postupka koji ugrožava informacijski sistem Intereurope. PRIHVAĆANJE UVJETA Ako Korisnik želi upotrebljavati našu internet stranicu, mora prihvatiti Opće uvjete. U slučaju neprihvaćanja istih, stranicu neće moći upotrebljavati. Korisnik prihvaća Opće uvjete prilikom potvrde kod registracije i upotrebom internet stranice. Podrazumijeva se da uvjeti za Korisnika važe za obje naše aplikacije (»Praćenje pošiljaka« i »Unos narudžbi«) od trenutka kad ih počne upotrebljavati. Intereuropa zadržava pravo da bilo kada može promijeniti ili dopuniti Opće uvjete. Promijenjeni Opći uvjeti počinju važiti od dana kad su objavljeni na mrežnoj stranici www.intereuropa.hr. Upotrebom stranice nakon promjena Općih uvjeta, podrazumijeva se da je Korisnik suglasan s promijenjenim Općim uvjetima. APLIKACIJA PRAĆENJA POŠILJAKA »Praćenje pošiljaka« omogućava pregled kretanja pošiljaka za koje je organizacija prijevoza bila povjerena Intereuropi. Podaci o kretanju pošiljaka prosljeđuju se u obliku statusa koji se prilikom izvedbe pojedinačnih aktivnosti evidentiraju u informacijskom sistemu Intereurope. Korisnik u sistemu može potražiti podatke samo za svoje pošiljke. U sistemu Intereurope svaki je Korisnik označen svojim jedinstvenim identifikacijskim brojem koji je kriterij prilikom prikazivanja rezultata. Sistem Korisniku prikaže samo one narudžbe u kojima je on bio naveden kao pošiljatelj, primatelj ili samo platitelj. Korisnik ne može vidjeti informacije o pošiljkama drugih korisnika s kojima nije bio ni u kakvoj od navedenih pozicija. APLIKACIJA UNOS NARUDŽBI Korisnik direktno unosi narudžbe za otpremu onih pošiljaka, za koje je to ugovoreno s Intereuropom. Za naručivanje i izvođenje usluga u cijelosti se upotrebljavaju Opći uvjeti za obavljanje ostalih poštanskih usluga »INTEREUROPA EXPRESS«. Korisnik može dati narudžbe za sve pošiljke koje su u »Općim uvjetima za obavljanje ostalih poštanskih usluga »INTEREUROPA EXPRESS« navedene kao pošiljke, a koje Intereuropa preuzme na prijevoz. Narudžbe ne može poslati za one pošiljke koje su u »Općim uvjetima za obavljanje ostalih poštanskih usluga »INTEREUROPA EXPRESS« definirane kao pošiljke čiji je sadržaj zabranjen. Ukoliko nije posebno dogovoreno, zadnji termin slanja narudžbe za preuzimanje pošiljaka je u 14,00 sati, a dostava se vrši u rokovima utvrđenim »Općim uvjetima za obavljanje ostalih poštanskih usluga »INTEREUROPA EXPRESS«. USPEJŠNOST PREDAJE NARUDŽBE Smatra se da je narudžba uspješno poslana u sistem i prihvaćena od Intereurope kad sistem dodijeli odgovarajući broj narudžbe i pojavi se obavijest da je »Unos narudžbe« uspješan. Broj narudžbe je sastavljen od oznake NRHR i devet brojeva. Intereuropa potvrđuje sve do 14,00 sati tekućeg radnog dana zaprimljene narudžbe tek kada korisnik u aplikaciji označi akciju »Šalji obavijest o zadnjoj narudžbi«. Korisnik se obavezuje, da će pošiljke koje će Intereuropi predati na prijevoz opremiti naljepnicama, izrađenim po standardima Intereurope. U slučaju teškoća s upotrebom informacijskog rješenja, Korisnik mora o tome bez odgode obavijestiti Intereuropu na e-mail webinfo@intereuropa.hr, a uz to i sve narudžbe za prijevoz svih pošiljaka Intereuropi dostaviti elektronskom poštom. ODGOVORNOST INTEREUROPE Intereuropa pridržava pravo promjene oblika internet stranice i razvoja aplikacija dodavanjem novih funkcionalnosti. Intereuropa osigurava Korisniku tehničku i sadržajnu potporu koja obuhvaća otklanjanje grešaka i smetnji te sva objašnjenja o djelovanju internet stranice odnosno aplikacija. Međusobna komunikacija obavlja se elektronskom poštom upućenom na e-mail webinfo@intereuropa.hr. Intereuropa se obavezuje sve eventualne smetnje, ponajprije kod predaje narudžbi, otkloniti što prije odnosno odmah potražiti odgovarajuća rješenja koja će omogućiti nesmetano odvijanje radnog procesa. Korisnik se obavezuje u takvim slučajevima poslovati po uputama Intereurope. Pri tom se odgovornost Intereurope ograničava samo na djelovanje sistema Intereurope i njenih informacijskih rješenja, a ne i na djelovanje sistema Korisnika i njegovih informacijskih rješenja. Intereuropa ne preuzima nikakve odgovornosti za moguća nedjelovanja ili greške u djelovanju internetskih veza. Intereuropa brine za nesmetano djelovanje internetske stranice i nije odgovorna za sadržaj i ispravnost podataka koje Korisnik unese u sistem. Ukoliko internet stranica sadrži poveznice s drugim internet stranicama, Intereuropa nije odgovorna za dostupnost tih stranica i njenih sadržaja. PRAVNI RED Na moguće sporove vezane uz upotrebu internet stranice primjenjuje se hrvatsko zakonodavstvo. Za rješavanje mogućih sporova nadležan je stvarno nadležan sud u Zagrebu. VALJANOST UVJETA Opći uvjeti važe od 20. svibnja 2017 dalje.