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Welcome to our website and thank you for your interest in our company. We take the protection of your personal data very seriously. We process your data in accordance with applicable personal data protection legislation, in particular the GDPR and our country-specific implementation laws, which provide comprehensive information about the processing of your personal data by Ziehm Imaging GmbH and your rights. Personal data is any information that makes it possible to identify a natural person. This includes, in particular, your name, date of birth, address, telephone number, email address and IP address. Anonymous data is available if no personal reference to the individual/user can be made. Ziehm Imaging GmbH Donaustraße 31 90451 Nürnberg Info@ziehm.com www.ziehm.com Web-Datenschutz@ziehm.com We would first like to notify you of your rights as a data subject. These rights are set out in Articles 15 - 22 GDPR, and include: To exercise these rights, please contact: Web-Datenschutz@ziehm.com. The same applies if you have any questions regarding data processing in our company or when you withdraw your consent. You also have a right of appeal to the relevant data protection supervisory authority. When we process your personal data for the purpose of direct marketing, you have the right to object to this data processing at any time without providing the reasons for such objection. This also applies to profiling insofar as it is associated with direct marketing. If you object to the processing for direct marketing, we will no longer process your personal data for such purposes. The objection is free of charge and can be made informally, where appropriate to: Web-Datenschutz@ziehm.com Should we process your data to protect legitimate interests, you may object to such processing at any time for reasons that arise from your specific situation; this also applies to profiling based on these provisions. We will then cease to process your personal information unless we can demonstrate compelling legitimate grounds for processing such information that outweigh your interests, rights and freedoms, or the processing is intended to assert, exercise or defend legal claims. The processing of your personal data complies with the provisions of the GDPR and all other applicable data protection regulations. Legal bases for data processing arise in particular from Art. 6 GDPR. We use your data to initiate business, to fulfil contractual and legal obligations, to conduct the contractual relationship, to offer products and services and to consolidate customer relationships, which may include marketing and direct marketing. Your consent also constitutes a data protection regulation. In this respect, we will inform you of the purposes of data processing and the right to withdraw your consent. If the consent also relates to the processing of special categories of personal data, we will explicitly notify you in the consent process. Processing of special categories of personal data within the meaning of Art. 9 (1) GDPR may only take place where necessary on the grounds of legal regulations and there is no reason to assume that your legitimate interests should prevail to the exclusion of processing such data. We will only transmit your data to third parties within the scope of given statutory provisions or based on consent. In all other cases, information will not be transferred to third parties unless we are obliged to do so owing to mandatory legal regulations (disclosure to external bodies, including the supervisory authorities or law enforcement authorities). In our organisation, we ensure that only individuals who are required to process the relevant data to fulfil their contractual and legal obligations are authorised to handle personal data. In many cases, service providers assist our specialist departments to fulfil their tasks. The necessary data protection contract has been concluded with all service providers. A transfer of data to third countries (outside the European Union or the European Economic Area) shall only take place if required by law or if you have provided your consent for such a transfer. We store your data for as long as such is required for the relevant processing purposes. Please note that numerous retention statutory periods require that data must be stored for a specific period of time. This relates in particular to retention obligations for commercial or fiscal purposes (e.g. commercial code, tax code, etc.). The data will be routinely deleted after use unless a further period of retention is required. We may also retain data if you have given us your permission to do so, or in the event of any legal disputes and we use the evidence within the statutory limitation period, which may be up to 30 years; the standard limitation period is 3 years. We implement the appropriate technical and organisational security measures to ensure the optimal protection of the data stored by us against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. The security levels are continuously reviewed in collaboration with security experts and adapted to new security standards. The data exchange to and from our website is encrypted. We provide https as a transfer protocol for our website, and always use the current encryption protocols. In addition, we offer our users content encryption in our contact forms and applications. We alone can decrypt this data. It is also possible to use alternative communication channels (e.g. surface mail). A range of personal data is required to establish, implement and terminate the obligation and the fulfilment of the relevant contractual and legal obligations. The same applies to the use of our website and the various functions we provide. We have summarised the relevant details in the above point. In some cases, legal regulations require data to be collected or made available. Please note that it will not be possible to process your request or execute the underlying contractual obligation without this information. The data we process is defined by the relevant context: it depends on whether, for example, you place an order online, enter a request on our contact form or if you want to send us an application or submit a complaint. Please note that we may also provide information at specific points for specific processing situations separately where appropriate, e.g. when uploading application documents or when making a contact request. A contact form is available on our website which can be used to contact us electronically. If you write to us using the contact form, we will process the data you submitted in the contact form to respond to your queries and requests. In so doing, we respect the principle of data minimisation and data avoidance, such that you only have to provide the information we require to contact you, which is your email address and the message field itself. Your IP address will also be processed for technical reasons and for legal protection. All other data is voluntary, and additional fields are optional (e.g. to provide a more detailed response to your questions). If you contact us by email, we will process the personal information provided in the email solely for the purpose of processing your request. If you do not contact us using the forms provided, no additional data will be collected. Our website uses “cookies” at various locations, which serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are placed on your computer and stored by your browser (locally on your hard disk). Cookies enable us to analyse how users use our websites so we can design the website content in accordance with the visitor’s needs. Cookies also allow us to measure the effectiveness of a particular ad and, for example, to place it based on the user's interests. Most of the cookies we use are "session cookies", which will be automatically deleted after your visit. Persistent cookies are automatically deleted from your computer when their validity period (generally six months) has expired or you delete them yourself prior to expiry. Most web browsers automatically accept cookies. You can generally change your browser's settings if you prefer not to send the information. You can still use the offers on our website without restrictions (exception: configurators). We use cookies to make our offers more user-friendly, effective and secure. We also use cookies to analyse how users use our websites so we can design the website content in accordance with the visitor’s needs. Cookies also allow us to measure the effectiveness of a particular ad and, for example, to place it based on the user's interests. Cookies are stored on the user’s computer which then transmits them to us. As a user, you therefore exercise full control over the use of cookies. You can change the settings in your Internet browser to disable or restrict the sending of cookies. In addition, cookies that have already been saved on your computer can be deleted at any time via an Internet browser or other software programs. All this is possible in all the current Internet browsers. Please note: If you deactivate the placing of cookies on your device, you may not be able to access all our website functions in certain circumstances. This website collects and stores data for marketing and optimization purposes with the help of the open source web analysis software Matomo (www.matomo.org). Matomo uses cookies. These are text files which are saved on your computer and enable us to analyze the use of the website. The information generated by the cookie about your use of this website (including your IP address) remains on the servers of Ziehm Imaging GmbH and is not disclosed to third parties unless this is permitted by law. The data is collected and made anonymous. Your IP address is in no case assigned to other information. If you have accessed web pages and files within our website and in doing so are requested to enter information, please note that this is unencrypted and the information may be viewed or falsified by unauthorized persons. Consent to collect and store data may be withdrawn at any time with future effect.” This website uses the open source web analysis service Matomo (formerly known as Piwik). Matomo allows the flow of visitors to this website to be analyzed. Matomo assists us in understanding how visitors arrive at this website (for example via a referrer), how often the pages of our website are visited and for how long they are accessed and which browser was used to view the website. This data helps improve this website. We are able to recognize which parts of our website are the most interesting, where navigation can be improved and whether technical requirements must be implemented so that this website can be displayed without errors. IP addresses are automatically anonymized before the analysis data is stored. In addition Matomo has been configured so that only anonymized IP addresses can be used to prepare data. Likewise Matomo respects browsers configured to “do not track”. Matomo uses cookies. Cookies have already been explained above. The information generated by the cookie about use of this website is stored on our server. The information generated by the cookie about use of this website is not disclosed to third parties. Data collected by Matomo is likewise not amalgamated with other services. Visitors to this website may refuse the use of cookies by selecting the appropriate settings in your browser, however, please note that in this case the full functionality of this website may not be able to be used. Our website also contains clearly identifiable links to the Internet sites of other companies. Although we provide links to websites of other providers, we have no influence on their content, and no guarantee or liability can therefore be assumed for such. The content of these pages is always the responsibility of the respective provider or operator of the pages. The linked pages were checked at the time of linking for potential legal violations and identifiable infringements. No illegal content was identified at the time of linking. However, a permanent content control of the linked pages is not reasonable without concrete evidence of an infringement and, upon notification of a violation of rights, such links will be promptly removed.
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Zaštita Vaših podataka je naša briga Zaštitu Vaših osobnih podataka shvaćamo vrlo ozbiljno. Za nas je poštivanje zakona o zaštiti podataka samo po sebi razumljivo. Želimo da znate kada i koje podatke uzimamo i obrađujemo, te kako ih koristimo. Poduzeli smo tehničke i organizacijske mjere koje osiguravaju da se propisi o zaštiti podataka poštuju s naše strane, kao i od strane vanjskih pružatelja usluge. Poslovni partneri će pod sljedećim linkom naći informacije prema članku 13. i 14. Opće uredbe o zaštiti podataka (GDPR). Odgovorna služba IREKS GmbH Lichtenfelser Str. 20 Kulmbach Njemačka E-mail: ireks@ireks.com Osobni podaci Osobni podaci su informacije o Vašem identitetu. To su npr. podaci kao što su ime, adresa, telefonski broj ili e-mail-adresa. Za korištenje naše internet stranice načelno nije potrebno davati osobne podatke. U nekim slučajevima potrebno nam je Vaše ime i adresa kao i daljnji podaci kako bismo Vam mogli pružiti željenu uslugu. Na odgovarajući način ćemo Vas upozoriti na to, kada to bude potrebno. To vrijedi i za slanje informacija ili odgovaranje na pojedina pitanja. Nadalje, prikupljamo, obrađujemo i koristimo samo one podatke koje nam dajete na raspolaganje dobrovoljno ili automatski putem korištenja web stranice (npr. kolačići, informacije preglednika). Ukoliko koristite naše servisne usluge, prikupljati, obrađivati i koristiti će se samo oni podaci koji su nam potrebni za pružanje usluge. Ukoliko Vas molimo za daljnje podatke, radi se o dobrovoljnim informacijama. Prikupljanje, obrada i korištenje osobnih podataka koristi se isključivo za pružanje traženih usluga ili podrške, te za očuvanje vlastitih opravdanih poslovnih interesa. Namjensko korištenje Osobni podaci koje ste nam dali na raspolaganje online, prikupljaju se, obrađuju i koriste samo u svrhu koju ste Vi naveli. Vaši osobni podaci neće biti proslijeđeni trećim osobama bez Vašeg pristanka. Također može biti potrebno da mi ili naše uslužno poduzeće u svrhu održavanja odnosa s kupcima prikupimo, obradimo ili koristimo Vaše osobne podatke kako bismo Vas obavijestili o ponudama proizvoda koji mogu biti korisni za Vašu djelatnost ili kako bi se provela online anketa, te da bismo na taj način mogli što učinkovitije zadovoljiti potrebe i zahtjeve naših kupaca. Prikupljanje, obrada i korištenje osobnih podataka kao i prosljeđivanje istih ovlaštenim državnim institucijama i ustanovama uslijedit će samo u okviru važećih zakona, odnosno ukoliko smo to dužni učiniti na temelju sudske odluke. Newsletter Ukoliko mi nudimo a Vi se prijavite na Newsletter, Vaše osobne podatke i sve dobrovoljno upisane informacije ćemo prikupiti, obraditi i koristiti. Prijavom na Newsletter dajete Vašu suglasnost. U svakom se trenutku možete odjaviti od Newsletter-a, na način da koristite za to predviđen link na kraju svakog Newsletter-a. Ukoliko ste se prijavili za Newsletter, dobiti ćete e-mail s potvrdom. U tom mailu se nalazi link za potvrdu prijave. Tek nakon što kliknete na taj link, Vaši podaci će se u potrebnom opsegu koristiti za oglašavanje i u marketinške svrhe našeg Newsletter-a. Obrazac za kontakt / stupanje u kontakt Ukoliko nam se obratite putem obrasca za kontakt direktno stupate u kontakt s našom kćerinskom tvrtkom IREKS AROMA d.o.o. Trešnjevka 24 Jastrebarsko Hrvatska E-mail: ireks@ireks-aroma.hr Isto vrijedi i kada direktno putem e-maila stupite u kontakt sa kćerinskom tvrtkom. Ukoliko se javite našoj kćerinskoj tvrtki putem obrasca za kontakt, ista će obraditi podatke koje ste unijeli na zaslonu za prijavu. Naša kćerinska tvrtka ih koristi za pružanje željenih informacija ili za pružanje traženih usluga, npr. za podršku i savjetovanje vezane uz naš portfelj proizvoda. Isto vrijedi i za kontaktiranje putem e-maila i podatke poslane vašim zahtjevom ako ste se obratili izravno nama ili našoj kćerinskoj tvrtki. Rok čuvanja Osobni podaci koji su nam dostavljeni putem naše internet stranice biti će pohranjeni tako dugo dok ne ispune svrhu u koju su nam povjereni. Kada je riječ o poslovnim i poreznim propisima o rokovima čuvanja, rok čuvanja za određene podatke može biti i do 10 godina. Neosobni podaci koji se automatski prikupljaju Zbog organizacijskih i tehničkih razloga prilikom korištenja naše internet stranice memoriraju se sljedeći podaci: imena stranica koje ste posjetili, naziv internet preglednika koji koristite i ime Vašeg operacijskog sustava, datum i vrijeme Vašeg pristupa, tražilica koju koristite, ime preuzetih datoteka te Vaša IP-adresa. Te tehničke podatke ocjenjujemo anonimno i isključivo u statističke svrhe, kako bismo našu internet stranicu stalno optimizirali, te učinili našu internet ponudu još atraktivnijom. Ovi anonimni podaci pohranjuju se odvojeno od osobnih podataka na osiguranim sustavima i ne dozvoljavaju povezivanje s pojedinom osobom. Vaši osobni podaci i privatnost su zaštićeni u svakom trenutku. Kolačići a) Što su točno kolačići? Kolačići su male informacije koje se za vrijeme posjete Internet stranici pohranjuju u Vašem računalu, tabletu ili mobitelu i služe efektivnom oblikovanju internetskih stranica. Neki kolačići (Session Cookies) se nakon zatvaranja preglednika automatski brišu. Drugi pak (Persistent Cookies ili Tracking Codes) se arhiviraju do određenog datuma isteka ili do pražnjenja međuspremnika Vašeg internet preglednika na dotičnom uređaju i omogućuju nam da Vas identificiramo kao ponovnog posjetitelja naše internet stranice. Većina internet preglednika automatski prihvaćaju kolačiće. Ukoliko to ne želite, možete jednostavnim klikom promijeniti postavke Vašeg preglednika. Više informacija o temi kolačići naći ćete na www.allaboutcookies.org. b) Za što mi koristimo kolačiće? Kolačiće koristimo za: garantiranu sigurnu internet okolinu provjeru performanse naše internet stranice i poboljšanje jednostavnosti uporabe kao i online doživljaja naših kupca Ne koristimo kolačiće za praćenje Vaših aktivnosti na internetu izvan naših internet stranica. Dolje navedene tipove kolačića koristimo kako bi naši kupci bolje ocijenili način korištenja naših online usluga i kako bismo bolje oblikovali naše usluge. Na primjer, tako možemo prepoznati kada je neki proces prezahtjevan i da ga korisnici zbog toga prekidaju. S tim se znanjem koraci procesa mogu pojednostaviti i oblikovati tako da budu više usmjereni na kupce. c) Koje vrste kolačića postoje? d) Pravna osnova Pravna osnova za korištenje kolačića je članak 6 odlomak 1 slovo f GDPR-a (Opća uredba o zaštiti podataka). Jedino se Internet protokol adresa pri tome pohranjuje - nikakvi drugi osobni podaci. e) Brisanje kolačića Nudimo Vam neke online značajke koje će Vaš posjet našim internet stranicama učiniti što ugodnijim. One funkcioniraju samo uz pomoć kolačića. Kolačiće koji su postavljeni za naše internet stranice možete izbrisati. U tom slučaju će se Vaši individualni podaci i sadržaji kao i Vaše postavke za kolačiće izgubiti, te pri sljedećem otvaranju naših internet stranica nećete biti prepoznati kao već poznati posjetitelj. Imajte pri tome na umu, da je za nesmetano surfanje našim internet stranicama prijeko potrebno nekoliko „bitnih" kolačića. Osim toga, te kolačiće koristimo samo za provjeru učinkovitosti internet stranice i praćenje broja posjetitelja. Softver za analize Matomo (nekoć Piwik) Na našim internet stranicama koristimo Matomo, Open-Source softver za statističku analizu pristupa posjetitelja, koju stavlja InnoCraft Ltd., 150 Willis St, 6011 Wellington, Novi Zeland na raspolaganje. Matomo koristi takozvane „kolačiće", tekstualne datoteke, koji se pohranjuju na Vašem računalu i omogućuju analizu Vašeg korištenja internet stranica. Kolačić prikuplja informacije o Vašem korištenju internet ponude, a one se pohranjuju na našim serverima u Njemačkoj. IP-adresa se anonimizira odmah nakon obrade i prije memoriranja. Instalaciju kolačića možete spriječiti odgovarajućim postavkama Vašeg softvera za internet preglednik; napominjemo da u tom slučaju možda nećete moći koristiti sve funkcije naše internet stranice (vidi priziv Matomo-u.) Pozor: Brisanjem kolačića se briše i Opt-Out-Cookie i morat ćete ga možda po potrebi ponovno potvrditi. Priziv Matomo-u Uključivanje usluga i sadržaja trećih strana Može se dogoditi da se unutar ove online ponude uključuju i sadržaji trećih strana, kao npr. videa s YouTubea, karte iz Google Mapsa, RSS ili grafika drugih internet stranica. To uvijek pretpostavlja da ponuđači tih sadržaja (u nastavku „ponuđač treće strane") primijete IP-adresu korisnika. Ponuđači treće strane ne mogu poslati sadržaje na internet preglednik korisnika bez IP-adrese. Stoga je za prikaz sadržaja potrebna IP-adresa. Google Maps Naša internet stranica koristi Google Maps API za vizualni prikaz geografskih informacija. Prilikom korištenja Google Maps i Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) će prikupiti, obraditi i koristiti podatke o korištenju funkcije karata od posjetitelja internetske stranice. Više informacija o obradi podataka od strane Google-a možete provjeriti pod napomenama o zaštiti podataka od strane Google-a, a koje možete pronaći na http://www.google.com/intl/hr_hr/help/terms_maps.html. Informacije vezane uz poziciju web servera Obrada podatka koje zaprimimo preko naših internet stranica odvija se na serverima u Njemačkoj. Sigurnost Poduzeli smo tehničke i organizacijske sigurnosne mjere kako bismo Vaše osobne podatke zaštitili od gubitka, uništenja, manipulacije i neovlaštenog pristupa. Promjena ove izjave o zaštiti podataka Pridržavamo pravo na promjenu naše izjave o zaštiti podataka ukoliko je to potrebno zbog nove tehnologije. Obratite pažnju da uvijek koristite najaktualniju verziju. Ukoliko će se provesti osnovne promjene u ovoj izjavi, iste ćemo objavit na našoj Internet stranici. Pogođeno pravo Obratite nam se u svakom trenutku i informirajte se koje osobne podatke o Vama pohranjujemo ili ukoliko iste želite ispraviti ili izbrisati. Nadalje imate pravo na ograničenje obrade (članak 18. GDPR), pravo na prigovor protiv obrade (članak 21. GDPR) kao i pravo na prenosivost podataka (članak 20. GDPR). U takvim slučajevima se direktno obratite našem službeniku za zaštitu osobnih podataka, čije ćete kontakt podatke naći pod „Službenik za zaštitu osobnih podataka". Službenik za zaštitu osobnih podataka Naš službenik za zaštitu podataka je dostupan pod: Gospodin Christian Volkmer Projekt 29 GmbH & Co. KG Ostengasse 14 Regensburg Njemačka E-Mail: privacy@ireks.com Internet: www.projekt29.de Ukoliko naš službenik za zaštitu podataka ne odgovori na Vaš zahtjev na zadovoljavajući način, ostaje Vam Vaše pravo na pritužbu kod nadležnog tijela za zaštitu osobnih podataka.