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Terms and conditions (VALID from March 15 2018) General provisions The following Terms and Conditions control rights and obligations of contracting parties according to the purchase contract between the seller, LUCID Style, ltd. entered by the District Court of Bratislave, in Companies Registration Office, Section: Sro, insert number: 118516 / B, No: 50790226, TIN: 2120478635, with its seat in Baikal 13, 821 02 Bratislava – Ružinov (hereinafter referred to as “seller ”) and“ buyer” with the purpose of selling / buying goods via webpage www.lucidstyle.sk. Contact: Lucid Style, ltd. ICO: 50790226, Baikal 13, 821 02 Bratislava — Ružinov, registered at the Bratislave Regional Court, Business Register, Section: Sro, insert number: 118516 / B Email: [email protected] Market authorities: Slovak Trade Inspection (SOI) The Inspectorate of The Slovak Trade Inspection for the region of Bratislava Prievozská 32, P.O.BOX č. 5 820 07 Bratislava 27 Department of government control tel. These terms and conditions, in the version in force on the date on which the contract of sale is concluded, shall form an integral part of the contract of sale. In the case of a written contract of sale in which the Terms and Conditions are agreed, by way of derogation from those Terms and Conditions, the provisions of the contract of sale shall take precedence over those Terms and Conditions. The conditions thus agreed must not conflict with other rules (reduction of the time limit for the return of goods, periods of guarantee, etc.).) The display of the purchase price for goods on any e-commerce website www.lucidstyle.sk, which is operated by the company, also includes value added tax for the amount of the applicable legislation of the Slovak Republic and does not include the price for the transport of goods or other services. All sales are valid until stocks are sold off, unless otherwise specified for the particular commodity. The seller reserves the right to adjust the price of goods at any time on any e-commerce website www.lucidstyle.sk operated by the seller. A change in the price of goods shall not apply to sales contracts concluded before the change in price, irrespective of the fact that the goods have not yet been delivered. If the buyer fails to fulfil its obligations under the legislation in force in the Slovak Republic or the European Communities or under these General terms and conditions and Warranty terms (and conditions), the buyer may exercise its right against the purchaser through the competent court. Method of conclusion of the contract of sale A purchase contract proposal shall be sent by the buyer ( customer ) in the form of a completed and sent form on the website of the seller to whom he has sent an application for the contract of sale, the subject of which is the payment of the transfer of title to the goods notified to the buyer at the purchase price and under the conditions laid down in this order (‘ the order ’) Subsequently, following the dispatch of the order, the purchaser receives an automatically sent notice of receipt of the order to its e-mail address in the electronic system (hereinafter ‘ acknowledgement of receipt of the order ’). If necessary, any further information regarding the order may be sent to the buyer ’ s e-mail address. The acknowledgement of receipt shall contain the indication that the order has been previously made and shall also contain acceptance of the proposal to make the contract of sale (hereinafter ‘ acceptance of the order ’), as well as an electronic invoice being sent to the buyer. The acceptance of the order shall contain information on the name and specification of the goods the sale of which is the subject of the contract of sale, information on the price of the goods and / or other services, information on the predefined com (trade name, registered office, No, (registration number in trade register, etc.) and any other necessary data. The contract of sale shall be concluded by delivery of the acceptance of the order in the electronic or written form. The seller has to give information in a clear, unambiguous, comprehensible and non-substitutable manner, prior to the dispatch of the purchase order, on the contractual information relating to the claim, payment, business, transport and other conditions, in such a way that: a) the principal characteristics of the goods or the specific service, to the extent appropriate to the means of communication used, and the goods or service have been notified on the relevant electronic commerce catalogue page b) provide prior information on the trade name and registered office on the relevant e-commerce website prior to and in the article. 1 of these Terms and Conditions and Warranty terms placed on the relevant e-commerce subsite prior thereto, c) inform the customer of the telephone number and other information relevant to his or her contact with the seller, in particular the e-mail address, on the relevant e-commerce website before and in the article 1 of these Terms and Conditions and Warranty Terms ( and conditions) located on the relevant e-commerce subsite prior thereto, d) an address prior to which the buyer may make a complaint for the supply of goods or services, warranty claim or claim for replacement or otherwise inform the purchaser in the article 1 of these Terms and Conditions and Warranty Terms, located on the relevant e-commerce subsite prior thereto, e) the total price of the goods or service, including value added tax and all other taxes, or, if the nature of the goods or service makes it impossible to determine the price reasonably in advance, the manner in which it is to be calculated, as well as the transport, supply, postal and other costs and charges, or, if those costs and charges cannot be determined, the fact that the purchaser will be required to pay for the goods or servises on the relevant e-commerce subsite, f) the payment terms, the delivery terms, the time limit by which the supplier undertakes to deliver the goods or to provide the service, and the information on the procedures for the receipt and handling of complaints; the purchaser is, in the appropriate articles, informed about these Terms and Conditions, Warranty Terms,which shall be placed on the relevant e-commerce website; g) provide information on the right of the purchaser to withdraw from the contract of sale, the terms, period and procedure for exercising the right to withdraw from the contract. The information can be found in the article10 of these Terms and Conditions and Warranty erms located on the relevant e-commerce subsite prior to, h) provide information in the article on the provision of the withdrawal form from the purchase contract. The article 10 and in the attachment to these Terms and Conditions and Warranty Terms located on the relevant e-commerce subsite prior; the preface at the same time, the preface and the e-commerce subsite prior to the purchase contract itself, i) information that, if the buyer does not redeem the purchase contract, he/ she will bear the cost of returning the goods prior to the sale pursuant to Section 10 Paragraph 3 of the Sixth Directive;of Act No. 102 / 2014 Coll., on the protection of goods or services by means of distance contracts or off-premises contracts, and on the amendment of certain laws (hereinafter referred to as the ‘ Consumer Protection Act’), and, if it deducts from the sales contract the cost of returning goods which, having regard to their nature, the article 10 of these Terms and Conditions and Warranty Terms,located on the relevant e-commerce subsite prior to, j) an obligation on the buyer to pay a prior price for the services actually provided pursuant to Section10 (1) (a); Consumer Protection Act at a distance selling if the buyer after having given prior express consent pursuant to Article 4 (1) of the Consumer protection act at distance selling withdraws the public service delegation withdraws from the service contract after having given its express consent pursuant to Article 4 (1) of the Consumer Protection Act at a distance selling.2.6 Consumer Protection Act at a distance selling 10 of these Terms and Conditions, located on the relevant e-commerce subsite prior to, k) the circumstances in which the purchaser forfeits the right to withdraw from the contract he has informed in a article. 10 of these Terms and Conditions and Warranty Terms, located on the relevant e-commerce subsite prior to, l) a statement of the liability of the undertaking for defects in the goods or services referred to in paragraph 1; Paragraphs 622 and 623 of the Civil Code state in Article 6 (1) that: 8 of these Terms and Conditions and Warranty Terms,located on the relevant e-commerce subsite prior to, m) the acts necessary to conclude the purchase contract by describing those necessary acts in those Terms and Conditions located on the relevant e-commerce subsite prior to the sale; If the seller does not comply with the obligation to pay additional charges or other costs pursuant to point 2.6 (e) of these Terms and Conditions, or the cost of returning the goods pursuant to point 2.6 (i) of these Terms and Conditions, the buyer shall not be obliged to pay those additional charges or charges. Rights and obligations of seller The seller is obliged to: a) deliver, on the order attested by acceptance, goods of the agreed quantity, quality and time, and to package or transport them in such a way as to preserve and protect them; b) ensure that the goods supplied comply with the legislation in force in the Slovak Republic; c) immediately after the conclusion of the purchase contract, and at the latest, together with the delivery of the goods, provide the purchaser with a confirmation of the conclusion of the purchase contract on a durable medium, for example by e-mail. The confirmation shall contain all the information referred to in point 2.6, including the withdrawal form. d) to deliver to the buyer, at the latest in paper written form or electronically, together with the goods, all documents required accept delivery and use the goods and other documents required by the laws in force in the Slovak Republic (instructions in the Slovak language, guarantee certificate, delivery note, advance note). The contractor shall be entitled to payment of the purchase price from the buyer for the goods delivered in a proper and timely manner. If, because of sell- out, or out- of- stock of goods, or is unable to be delivered to the buyer within the period agreed in the purchase contract or under the same terms and conditions or at the agreed purchase price, the buyer is obliged to offer alternative performance or the possibility for the buyer to withdraw from the purchase contract (cancel the order) The purchase contract may be withdrawn or the order cancelled by an e-mail. In the case that the buyer has already paid the purchase price or part thereof, the pre-paid purchase price or part thereof shall be refund within 14 days from the date of receipt of the e-mail about the withdrawal from the purchase contract or cancellation the order to the account specified therein, unless otherwise agreed between the parties. If the buyer does not accept alternative performance offered by the seller within a reasonable period of time, the seller is entitled to a withdraw from the purchase contract and,if the buyer has already paid the purchase price or part thereof, the seller is obliged to refund the purchase price already paid or part of it within 14 days of the delivery of the withdrawal from the contract. Rights and obligations of buyer The buyer has been announced that the subscription includes an obligation to pay for the goods or services. The buyer is mandatory: a) collect the goods ordered and delivered; b) pay the pre-agreed purchase price within the agreed repayment term, including the cost of delivery of the goods; c) certify the taking over of the goods in the delivery note by its signature or the signature of a person authorised by it. A buyer shall have the right the goods to be delivered in quantity, quality, date and place agreed by the parties. Delivery and payment terms The usual availability of goods is indicated for each item on the e-commerce website. Unless otherwise agreed between the buyer and the seller in the contract of sale, the seller shall deliver the goods without delay, no later than 30 days after the date on which the purchase contract is concluded. If the seller has not fulfilled his obligation to deliver the goods within the period required, the buyer shall appeal to him to deliver the goods within the period prescribed. If he does not deliver within this additional reasonable period, the buyer is entitled to withdraw from the contract. The seller is entitled to call upon the buyer to take delivery of the goods even before the time limit for delivery of the goods agreed in the contract of sale has expired. The display of goods on any e-commerce website operated by the promoter is only illustrative. The weight, dimensions and other particulars of the goods contained in catalogues, prospectuses and other pre-filled documents placed on the e-commerce website shall be indicated by the manufacturer and may differ from the reality by ± 1% from the value indicated. A buyer is oblidged to take goods at the place where goods are delivered and the buyer agreed upon in the contract of sale or otherwise in the period prior to delivery of the goods (hereinafter referred to as ‘ the place ’). A buyer is obliged to take goods for a period of time prior to the goods being delivered, or by its agent, entrusted with the delivery of the goods agreed upon in the purchase contract or otherwise in the period prior to the delivery of the goods (hereinafter referred to as‘ the time period’). If delivered to the place and at the time, the buyer is obliged to take delivery of the goods personally or to ensure the person authorised by him to take delivery of the goods in the case of his absence and to sign the delivery and delivery protocol when taking delivery. The other person authorised to take delivery of the goods has to produce a pre-authenticated copy of the acceptance of the order. The goods shall be deemed to have been delivered and taken over when the goods are delivered to the buyer. Delivery of the goods to the buyer means delivery of the goods to the place, their taking over by the buyer or by a third party authorised by the buyer and the signing of a record of delivery and delivery of the goods by the buyer or by a other person authorised by the buyer. If it is necessary to deliver goods repeatedly due to the absence of the buyer in the place and within the time limit, or if the buyer does not take delivery of the goods within seven days of the time limit expiring without a written demand for delivery of the goods within the time limit of seven days, compensation in the amount of actual cost is claimable for the seller because of the attempted failure to deliver the goods to the place . The buyer has to check the consignment, i.e. the goods and their packaging, immediately after delivery in the presence of the representative of the company. If a defect in the goods is found, the representative shall be obliged to allow the buyer to draw up a record of the extent and nature of the defect, the accuracy of which shall be certified by the representative . The buyer is entitled, in the event of failure to deliver the goods, to withdraw from the purchase contract within the period referred to in point 5.2. of these Terms and Conditions, and the seller is obliged to repay the buyer the part of the purchase price already paid within 14 days of the delivery of the withdrawal by transferring the goods free of cash to a bank account designated by the buyer. The delivery of the goods is ensured by the Slovak post, a.s., with the seat of the Partizánska cesta 9, 975 99 Banská Bystrica Purchase price The purchase price for the goods agreed in the purchase contract between the buyer and the seller is indicated in the acceptance of the order (hereinafter referred to as the purchase price). If the purchase price indicated in the order receipt is higher than the price for the specific good indicated in the offer for e-commerce at the time the order is sent to the buyers, an electronic pre- notification message shall be delivered informing the buyer of the offer of a new purchase price of a different amount, which shall be considered as a proposal for the pre-award of a new purchase contract, and must be explicitly confirmed by the buyer. The purchase price, including the cost of delivery of the goods by means of a cashless transfer to the account of the seller, indicated in the acceptance of the order or on the internet site of, shall be paid before receipt of the goods. In case the buyer pays the pre-purchase price in cash, the date of payment shall be deemed to be the date on which the full purchase price was applicable to the pre-purchase account. The purchase price must be paid for the goods agreed within the period laid down in the contract of sale, but not later than the time when taking delivery, in the case of e ‘ cash on delivery ’ ( COD). If the buyer has not paid the full purchase price by the time the goods are delivered to the Place and the parties have not agreed to pay the purchase price for the goods in cash, the buyer is entitled to refuse delivery of the goods by the seller. The costs related to the installation and delivery of the goods are not included in the purchase price and do not oblige the seller to provide these service Acquisition of ownership and transfer of non-ownership of goods The purchase overrides the ownership of the goods by paying the full purchase price for the goods. The buyer takes a damage risk at the time when he/ she or a third party authorised by the buyer takes possession of the goods from the seller or his representative in charge of the goods or, if he does not do so in time, at the time when the seller is allowed to dispose of the goods and the buyer does not take the goods. Warranty terms You can find the Complaint procedure on this link: Warranty Terms ( and Conditions) Personal data and their protection The Contracting Parties agree that, where a natural person, is obliged to declare his / her name and surname, address of permanent residence, including telephone number, e-mail address. The Contracting Parties agree to purchase, where a legal person, is obliged to declare his or her trade name, address of the registered office, including the SSC, in the order of business, IHO, telephone number and e-mail address, telephone number and VAT number if assigned. The principles of personal data protection. Repayment of the purchase contract If the buyer; the manufacturer, importer or supplier of the goods covered by the contract of sale has failed to fulfil his obligations under the contract of sale by reason of sell- out, or out- of-stock of goods, or if the manufacturer, importer or supplier of the goods covered by the contract of sale has interrupted production or has made such substantial changes as to make it impossible to fulfil the obligations of the prior contract of sale or of a force mejeure, or even if has made a big effort, is unable to deliver goods to the buyer within the period agreed in the purchase contract or under the same terms and conditions or at the agreed purchase price, the buyer is obliged to offer alternative performance or the possibility for the buyer to withdraw from the purchase contract (cancel the order) In the event that the buyer redeemes to the contract of sale of the goods referred to in this point of these terms of reference, the seller is obliged to repay the buyer the advance already paid for the goods agreed in the contract of sale within 14 days of the notification of the transaction by transferring them to an account specified by the buyer. Buyer is entitled to withdraw from the purchase contract without giving a reason in accordance with paragraph 7 Law No. 102 / 2014 Coll. distance (hereinafter referred to as the ‘ Consumer Protection Act at distance selling ’) within 14 days of the taking the goods, from the date of the conclusion of the service contract or of the contract for the provision of electronic content not supplied on a tangible medium, provided that the undertakings have duly and correctly complied with the obligations under paragraph 1 (a). § 3 Consumer Protection Act at distance selling. Within that time-limit, the buyer has the right to unpack and test the goods in a manner similar to that of a traditional ‘ stone ’ shop purchase, to the extent necessary to establish the nature, characteristics and functionality of the goods. The withdrawal period shall begin on the day on which the buyer or a third party appointed by him, with the exception of the carrier, takes delivery of all parts of the goods ordered, or (A) the goods ordered by the buyer in a single order are supplied separately from the day on which the goods were last delivered, (B) the supply of goods consisting of several parts or pieces from the date on which the last part or piece was taken over; (C) under the contract, the goods are re-supplied for a specified period from the date of taking of the first goods delivered. The buyer may withdraw from the purchase contract even before the start of the withdrawal period. Withdrawal from a contract must be effected by the purchaser in writing in such a way as to avoid giving rise to any doubt as to whether the contract has been withdrawn or, in the form on another durable medium or by means of a form constituting an Annex No. 1 of these terms and conditions. The withdrawal period shall be deemed to have been complied with if the withdrawal notice has been sent at the latest on the last day of the period referred to in provision1. Paragraph 7 (2) 1 Consumer Protection Acten when selling within distance. Any withdrawal from a contract of sale pursuant to the preview of these terms of trade and advertising must contain the information required in the withdrawal form annexed to Annex No 1 to the contract of sale. The seller shall, in accordance with the procedure referred to in attaxhment 1, take account of the following: In particular, the identification of the buyer, the number and date of the order, the exact specification of the goods, the way in which the seller is to repay the consideration already received, in particular the account number and / or postal address of the buyer. If the buyer withdraws from contract of sale, any ancillary contract relating to the contract of sale from which the buyer has withdrawn shall also be cancelled. No costs or other charges may be claimed from the buyer in connection with the cancellation of the ancillary contract other than the reimbursement of the costs and charges referred to in Paragraph 1. Paragraph 9 (2) 3, para. Paragraph 10 (2) 3 and 5 Consumer Protection Act and the prices for the service, where the subject of the contract is to provide the service and the full provision of the service has taken place. Without undue delay, and at the latest within 14 days of the date on which the contract of sale was terminated, the buyer must return the goods to the address of the registered office of the operator or hand them over to the person responsible for taking over the goods. This shall not be applied if the supplier has proposed that the goods shall be picked up personally by him/ her or by a person authorised by supplier. The period laid down in this point shall be deemed to have been complied with if the goods were handed over for transport not later than the last day of the period. Goods shall be compulsory to be delivered to the seller complete, including the complete documentation, undamaged, preferably in the original packaging, and unused. It is advisable to insure the goods. The seller does not take cash on delivery parcels. The firm shall, without undue delay, and no later than 14 days from the date of receipt of the notice of cancellation, repay any payments it has received from buyer under or in connection with the purchase contract, including transport, delivery and postal and other costs and charges. The seller shall not be obliged to repay the purchase under this point of these terms and conditions before the goods have been delivered to him or until the buyer has proved that the goods have been returned to the seller unless the seller proposes that the goods be picked up personally or by a person authorised by him. The buyer shall bear the cost of returning the goods to the seller or the person responsible for taking delivery of the goods. This is not the case if the seller has agreed to bear them himself or if he has failed to fulfil his obligation under Paragraph 3 (1) (b). 1 (i) The Act on the Protection of the xxxxx The buyer shall only be liable for any impairment of the value of the goods resulting from the treatment of the goods that is beyond that necessary to establish the characteristics and the functionality of the goods. Shall not be liable for any impairment of the value of the goods if the foreperson has not fulfilled the obligation of the right to drink from the contract referred to in Article 3 (2). Consumer Protection Act. The firm shall reimburse the buyer ’ s purchase price for the goods in the same way as the buyer used in its payment, unless it is agreed with the buyer to make another repayment transaction without further charges being levied in that respect. In the event that the buyer changes the contract and delivers pre-paid goods that are used, damaged or incomplete, the seller undertakes to pay the buyer: (A) the value by which the value of the goods referred to in paragraph 1 has been reduced; § 457 of the Civil Code in actual amount (B) costs incurred prior to and in connection with the repair of the goods and their unaltered state, calculated in accordance with the price list for the post-guarantee service of the goods. The purchase price must, within the meaning of this point of the terms and conditions of the sale and sale of goods, be paid up to the maximum of the difference between the purchase price of the goods and the value of the goods at the time of payment of the contract of sale. In accordance with paragraph Section 7 Paragraph 6 The law on the protection of consumers by distance purchasing the buyer cannot withdraw from a contract which has as its object: — the sale of goods under special conditions, tailor-made goods or goods specifically for one or more of them, – the sale of goods enclosed in a protective packaging which is not suitable for return for reasons of health or hygiene and whose protective packaging has been broken after delivery, – the sale of phonograms, video recordings, phonograms, books or computer software sold in a protective packaging, where such packaging is broken down, – the supply of electronic content other than on a tangible medium, where the supply of electronic content began with the express consent of both parties; the buyer has stated that he has been duly instructed that by giving this consent he forfeits his right to withdraw from the contract. –the sale of goods which, at the time of conclusion of the contract and the taking over of the goods by the purchaser, have been assembled, re-assembled or used in such a way that they cannot be restored to their original state unless they have been made more strenuous and cost-intensive, e.g. assembled or re-assembled furniture, etc. The provisions of Article 10 of these terms and conditions and warranty terms expressly do not apply to entities which do not comply with the definition contained in Section 1. Article 2 (a) of Act No. Regulation (EC) No 250 / 2007 of the Slovak National Council and amending Regulation (EC) No 250 / 372 / 1990 Coll., on infringements, as amended (‘ the Law ’). 11 Final provisions Where a contract of sale is concluded in written form, any amendment thereto shall be in writing. The Parties agreed that communication between them will take the form of- email. The relevant provisions of the Civil Code , Law No. 22 / 2004 Coll., on electronic commerce and amending Act No 22 / 2004 Coll. Regulation (EC) No 128 / 2002 of the European Parliament and of the Council of 22 December 2002 on State control of the internal market in matters relating to the protection of the Union and amending certain laws, as amended by Act No 128 / 2002 Coll. Act No 284 / 2002 Coll., as amended, and Act No 284 / 2002 Coll. 102 / 2014 Coll., on the Consumer Protection Act related to e-shop and distance selling, shall be applicable to relations not covered by these commercial and advertising conditions, These Terms and Conditions come into effec by the conclusion of the purchase contract. At the time before sending the order, the buyer will be asked to confirm, by ticking the box, that he / she has been informed of, read, understood and fully agreed to these Terms and Conditions and Warranty Terms.
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Opći uvjeti Uvjeti prodaje Sve cijene u online trgovini kampanjola.hr izražene su u kunama (kn) i uključuju porez na dodanu vrijednost (PDV) te povratnu naknadu (0,5 kn). Kampanjola d.o.o. zadržava pravo promjene cijene u bilo kojem trenutku. Načini plaćanja: - Plaćanje pouzećem – plaćanje pouzećem moguće je isključivo gotovinom pri preuzimanju pošiljke od dostavljača ili prilikom preuzimanja - Uplatom na žiro račun – plaćanje direktnom uplatom na žiro račun Prodavatelja moguće je putem Internet bankarstva, uplatnicom ili virmanom u banci, pošti ili FINI. Kod odabira ovog načina plaćanja kupac će dobiti sve potrebne podatke za uplatu putem e-maila. Uvjeti dostave - Južna Istra – za općine Bale, Barban, Fažana, Kanfanar, Ližnjan, Marčna, Medulin, Pula, Rovinj, Svetvinčenat, Vodanjan dostava je besplatna i vrši se minimalno jednom tjedno. - Ostatak Hrvatske – dostava se vrši putem našeg partnera i iznosi 30kn tj. besplatna je za narudžbe veće od 200kn. - Ostatak svijeta – trenutno nema dostave Reklamacije i jednostrani raskid ugovora Sukladno Zakonu o zaštiti potrošača, kupac ima pravo na reklamaciju. Reklamacija se smatra valjanom ako odgovora uvjetima za reklamaciju sukladno Zakonu o obveznim odnosima i Zakonu o zaštiti potrošača. Kupac je dužan prodavatelju vratiti proizvod u dogovorenom roku na dogovorenu adresu. Prodavatelj je dužan u roku 14 dana od primitka valjane reklamacije kupcu zamijeniti proizvod ili vratiti cjelokupan plaćeni iznos. Jednostrani raskid Kupac može jednostrano raskinuti u roku od 14 dana bez navođenja razloga. Kupac nema pravo na jednostrani raskid ugovora: Ø ako je predmet ugovora zapečaćena roba koja zbog zdravstvenih ili higijenskih razloga nije pogodna za vraćanje, ako je bila otpečaćena nakon dostave, Ø ako je predmet ugovora roba koja je zbog svoje prirode nakon dostave nerazdvojivo pomiješana s drugim stvarima, Ø ako je predmet ugovora tehnička roba koja je osobno popravljana ili servisirana u neovlaštenom servisu, čime se gubi pravo na ostvarivanje jamstva, Kako bi kupac mogao ostvariti pravo na jednostrani raskid ovog ugovora, isti mora obavijestiti o svojoj odluci o jednostranom raskidu ugovora prije isteka roka i to nedvosmislenom izjavom poslanom poštom ili elektroničkom poštom. Rok za jednostrani raskid ugovora od 14 dana počinje teći od dana kada je kupcu ili trećoj osobi određenoj od strane kupca, a koja nije prijevoznik, roba koja čini predmet ugovora predana u posjed. Ako kupac jednostrano raskine ovaj ugovor, KAMPANJOLA d.o.o. se obvezuje izvršiti povrat novca koje je primila, uključujući i troškove isporuke, bez odgađanja, a najkasnije u roku od 14 dana od dana kada KAMPANJOLA d.o.o. roba bude vraćena ili nakon što bude dostavljen dokaz da je roba poslana nazad. Povrat novca bit će izvršen na isti način na koji je izvršena uplata. U slučaju da kupac pristaje na drugi način povrata plaćenog iznosa, ne snosi nikakve troškove na povrat. Kupac je dužan robu predati ili poslati (na adresu gdje će se poslati) bez nepotrebnog odgađanja, a u svakom slučaju najkasnije u roku od 14 dana od dana kada je Kupac uputio svoju odluku o jednostranom raskidu ugovora. Izravne troškove povrata robe snosi kupac sam. Kupac je, sukladno odredbi članka 77. stavak 5. Zakona o zaštiti potrošača, odgovoran za svako umanjenje vrijednosti robe koje je rezultat rukovanja robom, osim onog koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe. Da bi ostvario pravo na jednostrani raskid, potrošač mora trgovcu pisano dostaviti obavijest u kojoj navodi da raskida ugovor. Obavijest mora biti napisana na trajnom mediju i sadržavati podatke koji su niže naznačeni. a može biti dostavljena kao pismo poslano poštom ili elektronička pošta. Obrazac o jednostranom raskidu ugovora možete skinuti OVDJE. Troškove povrata robe snosi Kupac. Povrat novca bit će izvršen na isti način na koji ste Vi izvršili uplatu. Povrat novca možemo izvršiti tek nakon što nam roba bude vraćena ili nakon što nam dostavite dokaz da ste nam robu poslali nazad. Robu ste nam dužni vratiti odmah, a najkasnije u roku 14 dana od dana kada ste nam uputili Vašu odluku. Robu vratite poštom na dokaziv način na adresu Kampanjola d.o.o., Svetvinčenat 3, 52340 Svetvinčenat. Smatra se da ste izvršili svoju obvezu na vrijeme ako prije isteka naprijed navedenog roka pošaljete na dokaziv način (preporučeno sa pošiljkom) robu osobno nama u našem skladištu. Odgovorni ste za svako umanjenje vrijednosti robe koje je rezultat rukovanja robom, osim onog koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe. Ukoliko je proizvod vraćen neispravan, s većim oštećenjima ili bez dijelova i dokumentacije, te ukoliko se isti ne dostave u naknadnom roku od 8 dana smatra se da Kupac nije ispunio svoju obvezu povrata robe, te Prodavatelj nije dužan izvršiti povrat uplaćenih sredstava. Sve reklamacije zaprimaju se na email adresu kampanjola.bira@gmail.com. Posebnom regulativom Europske unije, od 15.2.2016. diljem cijele EU sporove vezane uz online kupnju je moguće riješiti putem platforme kojoj možete pristupiti ovdje. To znači da ako naiđete na problem tijekom online kupnje unutar EU (neispravan proizvod, nemogućnost zamjene proizvoda itd.) svoj prigovor možete podnijeti na gornjem linku. Platformu mogu koristiti i potrošači i trgovci, a prigovor je moguće podnijeti na bilo kojem od 23 službena jezika EU. Zaštite osobnih podataka Poduzimamo sve potrebne mjere kako bi na našim stranicama korisnički podaci bili zaštićeni. Povjerljivi podaci zaštićeni su i online i offline. Ako naši formulari zahtijevaju povjerljive podatke, ti su podaci šifrirani i zaštićeni sigurnosnim protokolom (SSL). Internetski pretraživači (browseri) poput Internet Explorera, Google Chromea ili Firefoxa ikonom lokota označavaju zaštićenost stranica. Ako je lokot na ikoni zatvoren, nalazite se na zaštićenoj stranici. Koristimo SSL šifriranje kako bismo zaštitili korisničke podatke na internetu te činimo sve što je u našoj mogućnosti kako bismo podatke zaštitili i offline. Pristup svim podacima o našim korisnicima je ograničen. Pristup povjerljivim podacima imaju samo zaposlenici kojima su ti podaci potrebni kako bi obavili određene usluge. Za sva dodatna pitanja o sigurnosti na našim web stranicama možete poslati e-mail na: kampanjola.bira@gmail.com Online trgovina kampanjola.hrobavezuje se pružati zaštitu osobnim podacima kupaca, na način da prikuplja samo nužne, osnovne podatke o kupcima/ korisnicima koji su nužni za ispunjenje naših obveza; informira kupce o načinu korištenja prikupljenih podataka, redovito daje kupcima mogućnost izbora o upotrebi njihovih podataka, uključujući mogućnost odluke žele li ili ne da se njihovo ime ukloni s lista koje se koriste za marketinške kampanje. Svi se podaci o korisnicima strogo čuvaju i dostupni su samo djelatnicima kojima su ti podaci nužni za obavljanje posla. Svi djelatnici Online trgovine kampanjola.hr i poslovni partneri odgovorni su za poštivanje načela zaštite privatnosti. Ako se osobni podaci korisnika promijene ili korisnik više ne želi našu uslugu, omogućujemo ispravljanje, ažuriranje ili uklanjanje korisničkih podataka koje posjedujemo. Slanjem e-maila na adresu: kampanjola.bira@gmail.com Ako odlučimo promijeniti naša pravila o poštovanju privatnosti, obavijest o tome objavit ćemo na naslovnici naših web stranica. Korisnici će uvijek biti upoznati s podacima koje prikupljamo, s načinima na koji koristimo prikupljene podatke te pod kojim uvjetima eventualno otkrivamo osobne podatke. Ako u bilo kojem trenutku osobne podatke korisnika odlučimo iskoristiti na drukčiji način od navedenog u vrijeme kad su oni dobiveni, korisnicima ćemo poslati e-mail. Korisnicima će biti omogućeno da odobre ili odbiju korištenje podataka na novi način. Podatke ćemo koristiti u skladu s pravilima o privatnosti važećima u vrijeme prikupljanja podataka korisnika. Kolačići Kolačić je dio informacija spremljenih na vaše računalo, mobitel ili tablet, koje mogu biti dostavljene neposredno od strane web stranice koju posjetite (kolačići od prve strane) ili u suradnji i za potrebe web stranice od treće strane (kolačići treće strane). Kolačići u pravilu spremaju vaše postavke, postavke za web stranicu i sl. Nakon što opet otvorite web stranicu, vaš internetski preglednik šalje natrag kolačiće koji pripadaju ovoj web stranici. To omogućuje stranici da prikaže informacije prilagođene vašim potrebama. Kolačići mogu imati širok raspon informacija, uključujući i dio osobnih informacija. Takve informacije mogu biti spremljene jedino ako vi to omogućite. Sama web stranica ne može dobiti pristup informacijama koje im niste dali te ne mogu pristupiti niti jednoj drugoj datoteci na vašem računalu. Kako ih onemogućiti? Želite li onemogućiti spremanje kolačića na svoje računalo, možete to učiniti. Sam čin blokiranja mogao bi imati negativan učinak na korištenje web stranice. Kako bi isključili kolačiće, potrebno je namjestiti postavke i konfiguracije vašeg internetskog preglednika. U izborniku preglednika odaberite pomoć i informacije o kolačićima te slijedite upute. Što su privremeni kolačići? Privremeni kolačići ili kolačići sesije uklanjaju se s računala po zatvaranju internet preglednika. Pomoću njih web-mjesta pohranjuju privremene podatke. Što su stalni kolačići? Stalni ili spremljeni kolačići ostaju na računalu nakon zatvaranja programa internet preglednika. Pomoću njih web-mjesta pohranjuju podatke, kao što su ime za prijavu i lozinka, tako da se ne morate prijavljivati prilikom svakog posjeta određenom mjestu. Izjava o privatnosti Ova pravila određuju i reguliraju kako Prodavatelj koristi, te štiti sve informacije koje kupci istome dostavljaju kada koriste web stranicu Online trgovine Kampanjola. Osobni podatak je svaka informacija koja se odnosi na određenu fizičku osobu ili fizičku osobu koja se može odrediti. Konkretno, osobnim podacima smatraju se svi podaci kojima se utvrđuje identitet kupca (primjerice ime i prezime, e-mail adresa, adresa stanovanja i sl.). Obrada osobnih podataka je svaka radnja ili skup radnji izvršenih na osobnim podacima, bilo automatskim sredstvima ili ne, kao što je prikupljanje, snimanje, organiziranje, spremanje, prilagodba ili izmjena, povlačenje, uvid, korištenje, otkrivanje putem prijenosa, objavljivanje ili na drugi način učinjenih dostupnim, svrstavanje ili kombiniranje, blokiranje, brisanje ili uništavanje, te provedba logičkih, matematičkih i drugih operacija s tim podacima. Kupnjom na internet stranici online trgovine Kampanjola ili pristupanjem samoj stranici kupac daje suglasnost da Prodavatelj obrađuje njegove osobne podatke navedene u registracijskoj formi, te podatke o narudžbama, kao i podatke dostupne u procesu plaćanja usluge i dr. podatke. Isti podaci koriste se u svrhu sklapanja ugovora, te u svrhu upoznavanja prodavatelja s kupovnim navikama kupaca, kao i u informativne svrhe, te svrhe promidžbe usluga i proizvoda prodavatelja. Prodavatelj se obvezuje čuvati privatnost osobnih podataka svih Kupaca, te će s istima postupati u skladu sa Zakonom o zaštiti osobnih podataka, odnosno drugim primjenjivim propisima. Sve gore navedene osobne podatke Prodavatelj ne smije neovlašteno upotrebljavati niti učiniti dostupnim trećim osobama, osim u slučajevima kada to poseban zakon dozvoljava ili je pak potrebno u svrhu realizacije ugovornih obveza. Obavezujemo se pružati zaštitu osobnim podacima kupaca, tako da prikupljamo samo nužne, osnovne podatke o kupcima / korisnicima koji su nužni za ispunjenje naših obveza; informiramo kupce o načinu korištenja prikupljenih podataka, redovito dajemo kupcima mogućnost izbora o upotrebi njihovih podataka, uključujući mogućnost odluke žele li ili ne da se njihovo ime ukloni s lista koje se koriste za marketinške kampanje. Svi se podaci o korisnicima strogo čuvaju i dostupni su samo djelatnicima kojima su ti podaci nužni za obavljanje posla. Svi naši djelatnici i poslovni partneri odgovorni su za poštivanje načela zaštite privatnosti. U slučaju promjene bilo kojeg od osobnih podataka (npr. mjesto stanovanja, adresa dostave) koji se evidentiraju prilikom registracije, kupac je dužan o promjeni obavijestiti prodavatelja na mail adresu kampanjola.bira@gmail.com. U slučaju da Kupac ne želi da prodavatelj više na bilo koji način obrađuje podatke istoga, te zahtijeva brisanje podataka o istome, mora to prodavatelju javiti, i to putem e-mail poruke na e-mail adresu kampanjola.bira@gmail.com. Online trgovina kampanjola.hr koristi „cookie“ programe kao identifikator sesije, odnosno „cookie“ sadrži tzv. ‘session id’, kako bi se osiguralo da tijekom trajanja sesije webshop prepoznaje i pamti kupčev internet preglednik (browser), a samim time i kupca, te tako omogući kupnju. Kako bi posjet ovoj internetskoj stranici bio što ugodniji, funkcionalniji i praktičniji, ova internet stranica sprema na vaše računalo određenu količinu informacija, takozvanih cookies (kolačići). Oni služe da bi web stranica radila optimalno i kako bi se poboljšalo vaše iskustvo pregledavanja i korištenja. Posjetom i korištenjem ove web stranice pristajete na upotrebu kolačića koje je moguće i blokirati. Nakon toga ćete i dalje moći pregledavati web stranicu, ali vam neke mogućnosti neće biti dostupne.