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Terms & privacy policy Sit back, relax and know that your details are safe. Nothing is shared with third parties. Your details are only used in accordance with the Data Protection Act. See Privacy Policy below for more info. Shipping and Returns Shipping is free for UK subscriptions and all parcels are sent out via Royal Mail with a certificate of postage. International subscriptions are an additional £5 per month. The USA and Canada are an additional £10 per month as these are sent via recorded and tracked delivery. We want you to be happy and comfortable in your lingerie, but if you’re not, no worries! You have 28 days to post them back and you need to let us know within 14 upon receiving them. Please keep in mind, due to the nature of the product, you can only return garments if they are unworn and have all tickets attached. Please make sure you try knickers on over your own underwear. Returns may be refused if you have not followed this advice. If the return is rejected there will be no liability on the part of the company for refund of the cost of goods or postage. If an item is faulty, once we receive it from you, we’ll forward it onto the supplier for a full report. We’ll let you know the outcome as soon as possible. To arrange a return please email sales@projectlingerie.com If you would like to exchange the original size of your subscription please email sales@projectlingerie.com Please note, the same terms above also apply for exchanges. Consumer Rights None of the above Terms and Conditions affect your statutory rights. Company Information Project Lingerie is registered in the UK under the company number 09593785 Project Lingerie LTD 6 Sedgefield Gardens Bristol BS16 6SU Privacy Policy and Cookies Introduction Project Lingerie (PL) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how PL looks after your personal data when you visit our website (regardless of where you visit it from), and tell you about your privacy rights and how the law protects you, as well as how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. This privacy notice aims to give you information on how PL collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, subscribe to our service or take part in a competition. This website is not intended for children and we do not knowingly collect data relating to children. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”). For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Project Lingerie Ltd at our address 6 Sedgefield Gardens, Bristol, BS16 6SU, UK By using the Website, you consent to this policy. If you have any comments on this privacy policy, please email them to sales@projectlingerie.com Who We Are Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a ‘data controller’: - Controller – Project Lingerie (PL) is the data controller and responsible for the personal data referred to in this privacy notice - Our site address is https://www.projectlingerie.com/ - Our company name is Project Lingerie Ltd - Our registered address is 6 Sedgefield Gardens, Bristol, BS16 6SU, UK - Our nominated representative or Data Protection Officer is Rowan Fletcher, Director of Project Lingerie Ltd. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact Rowan at rowan@projectlingerie.com What we may collect Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We will collect personal data on this Website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you wish to sign up for our free e-newsletter, subscribe to our service or enter a competition. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows: - Identity Data (includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender). - Contact Data (includes email address and telephone numbers). - Financial Data (includes bank account and payment card details). - Transaction Data (includes details about payments to and from you and other details of products and services you have purchased from us). - Technical Data (includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website). - Profile Data (includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses). - Usage Data (includes information about how you use our website, products and services). - Marketing and Communications Data (includes your preferences in receiving marketing from us and our third parties and your communication preferences). We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies: a) you have given consent to the processing of your personal data for one or more specific purposes; b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract; c) processing is necessary for compliance with a legal obligation to which we are subject; d) processing is necessary to protect the vital interests of you or of another natural person; e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by emailing us at sales@projectlingerie.com You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. How is your personal data collected? We use different methods to collect data from and about you including through: Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: - apply for our products or services; - create an account on our website; - subscribe to our service or publications; - request marketing to be sent to you; - enter a competition, promotion or survey; or - give us some feedback. Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy (section 4) for further details. Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below: - Technical Data from the following parties: - analytics providers (such as Google) based outside the EU; - advertising networks based inside OR outside the EU; and - search information providers based inside OR outside the EU. - Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside OR outside the EU. - Identity and Contact Data from data brokers or aggregators based inside OR outside the EU. - Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU. Cookies Our Website uses cookies. All Cookies used by and on our website are used in accordance with current English and EU Cookie Law. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you. A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer. All cookies used on our site are set by us. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our Website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website. Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can prevent the setting of cookies by adjusting the settings on your browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the site. Our cookies will be used for: Essential session management - creating a specific log-in session for a user of the site in order that the site remembers that a user is logged in and that their page requests are delivered in an effective, secure and consistent manner; - recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get; - recognising if a visitor to the site is registered with us in any way; - we may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our site. Functionality - customising elements of the promotional layout and/or content of the pages of the site. Performance and measurement - collecting statistical information about how our users use the site so that we can improve the site and learn which parts are most popular to users. How we use what we collect We may hold and process personal data that you provide to us in accordance with the DPA and GDPR. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and/or to meet our contractual commitments to you. We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. In addition, we may use the information for the following purposes: - To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service - Present site content effectively to you - Provide information, products and services that you request, or (with your consent) which we think may interest you - Carry out our contracts with you - Allow you to use our interactive services if you want to - Tell you our charges - Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you; - Where you have consented to receive our e-newsletters, from time to time, to provide these to you If you are already our member or customer, we will only contact you electronically about things similar to what was previously advertised or sold to you. If you are a new member or customer, you will only be contacted if you agree to it. Please note: We don’t identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use information we have collected to display advertisements to that audience. In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section, you can let us know at any time by contacting us at sales@projectlingerie.com, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible products and services to you. In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you if you don’t provide your personal data in these cases. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: - Where we need to perform the contract we are about to enter into or have entered into with you. - Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. - Where we need to comply with a legal or regulatory obligation. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. Where we store your data As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA. A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the DPA and GDPR. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent. We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Project Lingerie business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website. By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at sales@projectlingerie.com Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for as described above in section 6, including for the purposes of satisfying any legal, accounting, or reporting requirements, and/or for as long as we have your permission to keep it. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In any event, we will conduct an annual review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it. Disclosing your information We are allowed to disclose your information in the following cases: - If we want to sell our business, or our company, we can disclose it to the potential buyer - We can disclose it to other businesses in our group - We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights - We can exchange information with others to protect against fraud or credit risks Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in. We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. If you do not want us to use your data for our or third parties’ use, you will have the opportunity to withhold your consent to this by sending us an email to sales@projectlingerie.com at any time. Please be advised that we do not reveal information about identifiable individuals to our advertisers, but we may, on occasion, provide them with aggregate statistical information about our visitors. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us via email at sales@projectlingerie.com. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. International transfers We share your personal data within the PL community. This will involve transferring your data outside the European Economic Area (EEA). Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.] Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: - We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries. - Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries. - Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield. Please contact us via email at sales@projectlingerie.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA. Third-party links This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. These websites should have their own privacy policies, which you should check. We do not control these third-party websites and do not accept any responsibility or liability for their policies whatsoever as we have no control over them. When you leave our website, we encourage you to read the privacy notice of every website you visit. Your rights The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us by email to sales@projectlingerie.com. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us via email to sales@projectlingerie.com. You can ask us not to use your data for marketing. You can do this by contacting us at any time at sales@projectlingerie.com. Under the GDPR, you have the right to: - request access to, deletion of or correction of, your personal data held by us at no cost to you; - request that your personal data be transferred to another person (data portability); - be informed of what data processing is taking place; - restrict processing; - to object to processing of your personal data; and - complain to a supervisory authority. You also have rights with respect to automated decision-making and profiling as set out in section 11 below. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at sales@projectlingerie.com. Changes We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data. If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you. We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at Project Lingerie Ltd, 6 Sedgefield Gardens, Bristol, BS16 6SU, UK or via email at sales@projectlingerie.com. Automated Decision-Making and Profiling 12.1 In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us. 12.2 The right described in section 11.1 does not apply in the following circumstances: a) the decision is necessary for the entry into, or performance of, a contract between the you and us; b) the decision is authorised by law; or c) you have given you explicit consent. 12.3 Where we use your personal data for profiling purposes, the following shall apply: a) Clear information explaining the profiling will be provided, including its significance and the likely consequences; b) Appropriate mathematical or statistical procedures will be used; c) Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and d) All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling. Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password that is not easy for someone to guess. Your legal rights Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
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Obavijest o zaštiti privatnosti Mi poštujemo vašu privatnosti. Brinemo se o zaštiti privatnosti posjetitelja naše web stranice. Molimo vas da pažljivo pročitate dokument u kojem je naznačena naša 'Politika zaštite privatnosti' te u kojoj je navedeno na koji način obrađujemo vaše osobne podatke, hoćemo li vam dostavljati obavijesti o novostima ili koristiti vaše osobne podatke u svrhe istraživanja ili u statističke svrhe. Ova obavijest o zaštiti privatnosti odnosi se na osobne podatke posjetitelja ove stranice. Za potrebe primjene propisa o zaštiti privatnosti (uključujući, ali se ne ograničavajući na Opću uredbu o zaštiti podataka (Uredba (EU) 2016/679), dalje u tekstu: GDPR), društvo odgovorno za vaše osobne podatke je Istragrafika d.d. sa sjedištem u Hrvatskoj, Rovinj, Obala V. Nazora 1, (dalje u tekstu "Istragrafika" ili "mi“). - Ovlašteni smo svakodobno izmijeniti odredbe ove Obavijesti o zaštiti privatnosti. Molimo vas da posjetite ovu stranicu kako biste bili konstantno obaviješteni o bilo kojim promjenama, koje ćemo bez odgode ovdje objavljivati. - U slučaju da niste zadovoljni s bilo kojim dijelom naše Obavijesti o zaštiti privatnosti, dostupna su vam pravna sredstva na način predviđen u daljnjem tekstu. Informacije koje prikupljamo o vama Ovisno o okolnostima te o primjenjivom lokalnom zakonodavstvu, možemo prikupljati pojedine ili sve informacije koje su navedene dalje u tekstu, i to: - Ime i prezime; - Kontakt podaci; - Država prebivališta; - bilo koje dodatne informacije koje s nama podijelite. U sljedećem popisu sadržane su informacije o načinima na koje prikupljamo osobne podatke o vama, a molimo vas da vodite računa o tome da navedena lista nije konačna. - Neki od osobnih podataka koje prikupljamo omogućuju nam da ispunimo naše obveze prema vama ili prema drugima. Primjerice, ako pristanete primati obavijesti e-mailom, za to nam je potrebna vaša e-mail adresa, ime i prezime, a kako bismo mogli obraditi vaš zahtjev. Drugi podaci mogu nam biti potrebni kako bismo osigurali da naš odnos teče bez poteškoća. - Ovisno o vrsti osobnih podataka koja se obrađuje u odnosu i o okolnostima zbog kojih takve podatke obrađujemo, u slučaju da odbijete pružiti nam takve informacije moguće je da nećemo moći obraditi vaš zahtjev. - Za detalje o pravnoj osnovi na kojoj je utemeljena obrada vaših osobnih podatka, molimo vasd da pogledate poglavlje: „Pravne osnove za obradu vaših osobnih podataka“. Kako prikupljamo vaše osobne podatke? Prikupljamo vaše podatke na tri temeljna načina: - Osobni podaci koje ste nam vi ustupili; - Osobni podaci koje smo zaprimili iz drugih izvora; i - Osobni podaci koje automatski prikupljamo. Osobni podaci koje ste nam vi ustupili: Postoje brojni načini na koje možete dijeliti informacije s nama, a koji uključuju: - Način na koji se registrirate za korištenje naše stranice (primjerice za email obavijesti; - Situacije u kojima vi nas aktivno kontaktirate, i to telefonom, e-mailom ili putem društvenih mreža; i/ili - Situacije u kojima mi vas kontaktiramo, i to putem telefona ili e-maila. Osobni podaci koje smo zaprimili iz drugih izvora Možemo tražiti više informacija o vama iz drugih izvora, uključujući i od trećih osoba. Osobni podaci koje automatski prikupljamo Kada pristupate našoj web stranici, mi prikupljamo tehničke informacije, uključujući i IP adresu (adresu internetskog protokola), koja se koristit za spajanje vašeg računala s Internetom, podatke o pretraživaču i verziju, postavke vremenske zone, plug-in dodatak pretraživača te verzije, operativni sustav i korištenu platformu. Koristimo ove podatke u statističke svrhe te ne povezujemo te podatke s imenovanim i identificiranim osobama. Istragrafika d.d. neće namjerno prikupljati bilo koje podatke o posjetiteljima ove stranice koji su mlađi od 18 godina. U slučaju da Istragrafika d.d. sazna da je dijete ustupilo bilo koje informacije, u slučaju da su takve informacije i pohranjene, takve će informacije bez odgode biti izbrisane. Zašto prikupljamo vaše osobne podatke? Prikupljamo, obrađujemo i koristimo vaše osobne podatke iz nekoliko razloga, uključujući: - kako bismo osigurali da možemo odgovoriti na vaše upite te vas kontaktirati na vaš zahtjev, - radi pohrane vaših podataka (te ažuriranja) u našoj bazi podataka, a kako bismo vas mogli obavijestiti u slučaju obavijesti e-mailovom ili vam odgovorili na bilo koji upit; - u svrhu istraživanja za statističke potrebe; - radi vođenja naše stranice za potrebe internih operativnih aktivnosti, uključujući detektiranje kvara, analizu podataka, istraživanje, statističke svrhe i u svrhu istraživanja - radi osiguranje efikasnog funkcioniranja softvera i IT usluga koje vam pružamo (uključujući krizne situacije te povrat podataka) - u bilo koje druge svrhe uz vaš pristanak. S kim dijelimo vaše podatke? Podijelit ćemo vaše podatke prije svega kako bismo vas upoznali s najnovijim i ažurnim podacima, sadržajem te događajima, i kako bismo bez odgode, na efikasan način odgovorili na vaše upite. Osim ako drukčije ne zatražite, dopušteno nam je dijeliti vaše podatke sa sljedećim grupama: - bilo kojim od društava iz BAT grupe, a gdje je to potrebno, u skladu s propisima o prijenosu podataka; - Porezna i druga tijela, a kada smatramo da je zakonom ili drugim propisom propisano podijeliti ovakve podatke (primjerice na temelju zahtjeva poreznog tijela ili u vezi bilo kojeg spora ili očekivanog spora) ili u svrhu sprječavanja osobne sigurnosti zaposlenika društva Istragrafika d.d. i njegovih povezanih društava, trećih strana ili javnosti: - Drugi pružatelji usluga koji postupaju u naše ime (uključujući vanjske savjetnike, savjetnike u vezi s poslovima ulaganja te profesionalne savjetnike poput odvjetnika, revizora, računovođa, pružatelja usluga tehničke podrške i IT savjetnika koji vrše testiranja i razvijaju sustave u našem sustavu tehničke podrške); - Pružatelji usluga u IT-u gdje su sklopljeni odgovarajući ugovori (ili postoje slični zaštitni mehanizmi); - U slučaju da društvo u budućnosti bude preuzeto ili pripojenu drugom društvu, vaši podaci mogu biti podijeljeni s novim vlasnicima društva (pri čemu ćete biti obaviješteni o tome); i - Mogu nastati okolnosti kada, zbog strateških ili drugih poslovnih razloga, British American Tobacco, kao povezano društvo društva Istragrafika d.d. odluči prodati, spojiti ili na drugi način reorganizirati poslovanje u nekim zemljama. Takva transakcija može uključivati i prijenos vaših osobnih podataka potencijalnim ili stvarnim kupcima. U praksi će u takvim situacijama društvo British American Tobacco tražiti adekvatnu zaštitu tih osobnih podataka. Ne dijelimo, ne ustupamo ni trgujemo vašim osobnim podacima s trećim osobama u svrhe marketinga ili promocije. Koliko dugo čuvamo vaše osobne podatke? Nećemo čuvati vaše osobne podatke duže nego što je to potrebno za svrhe radi koje iste prikupljamo, osim ako je, prema našem shvaćanju, zakonom ili drugim propisom propisan rok čuvanja (primjerice, na temelju zahtjeva poreznog tijela ili u vezi s potencijalnim sporom). Kada nam vaši podaci više ne butu potrebni, osobne podatke o vama ćemo izbrisati iz našeg sustava Kako čuvamo osobne podatke? Brinemo o zaštiti vaših podataka. Kako bismo zaštitili vaše podatke implementiramo odgovarajuće mjere koje su namijenjene sprječavanju neovlaštenog pristupa i zlouporabe vaših osobnih podataka. Predano radimo kako bismo osigurali poduzimanje svih razumnih mjera za osiguravanje svih osobnih podataka koje imamo od zlouporaba, gubitka ili neovlaštenog pristupa. Ovo postižemo korištenjem i primjenom raznih tehničkih i organizacijskih mjera, uključujući i mjere enkripcije te kriznim plan za oporavak od katastrofe. Nažalost, slanje bilo kojih informacija putem Interneta uvijek donosi određeni stupanj rizika. Bilo koje informacije koje šaljete putem Interneta šaljete na vlastiti rizik. Iako se trudimo poduzeti sve potrebne mjere za zaštitu vaših osobnih podataka, ne možemo jamčiti sigurnosti podataka koje šaljete putem Interneta te ne jamčimo sigurnost bilo koje informacije, uključujući i osobne podatke koja je slana putem Interneta. U slučaju da postoji sumnja na bilo koju zlouporabu ili gubitak ili neovlašteni pristup bilo kojim osobnim podacima molimo vas da nas obavijestite o tome bez odgode. Molimo vas da istaknete vašu sumnju pisanim putem na adresu sjedišta društva Istragrafika d.d., Obala V. Nazora 1, 52210 Rovinj kako bismo mogli dalje istražiti ovo pitanje te vas povratno obavijestiti o ishodima istrage. Vaša prava Imate na raspolaganju različita prava u odnosu na podatke koje imamo o vama, i to: Pravo na prigovor Ovim pravom jamči vam se pravo prigovoriti na obradu vaših osobnih podatka, radi jednog od sljedećih razloga: - zbog toga što je to u našem legitimnom interesu (za više podataka molimo pogledati poglavlje 10 dalje u tekstu); - kako biste nam omogućili da izvršimo zadaću u javnom interesu; - u znanstvene, povijesne, istraživačke ili statističke svrhe. Pravo na povlačenje pristanka U slučajevima u kojima smo ishodili vaš pristanak na obradu osobnih podataka za određene aktivnosti, možete povući vaš pristanak u bilo kojem trenutku, a mi ćemo prestati koristiti vaše podatke u tu svrhu osim ako ne utvrdimo postojanje druge primjenjive pravne osnove za nastavak obrade vaših osobnih podataka. U tom slučaju ćemo vas obavijestiti o tome. Ispitanikovo pravo na Pristup Podacima Možete nas zatražiti presliku informacija koje držimo o vama u bilo kojem trenutku te na bilo koji način te na zatražiti da izmijenimo, ažuriramo ili izbrišemo te podatke. Ako vam omogućimo pristup vašim osobnim podacima koje obrađujemo, za tu uslugu vam nećemo naplatiti naknadu, osim ako to nije dopušteno zakonom. U slučaju da zahtijevate dodatne preslike ove informacije od nas, za to vam možemo naplatiti razumnu administrativnu naknadu. U slučaju u kojem je to zakonom dopušteno, možemo odbiti vaš zahtjev. U slučaju da odbijemo vaš zahtjev, priopćit ćemo vam razloge za takvo postupanje. Pravo na zaborav Imate pravo zatražiti da 'izbrišemo' vaše osobne podatke u određenim okolnostima. Obično se ovo pravo ostvaruje u sljedećim slučajevima: - Podaci više nisu nužni; - Povukli ste vašu privolu za korištenje osobnih podataka te ne postoji drugi razlog za daljnju obradu tih podataka; - Podaci su pribavljeni protuzakonito; - Potrebno je izbrisati podatke radi usklađivanja sa zakonskim obvezama; ili - Prigovarate obradi osobnih podataka a mi nismo u mogućnosti dokazati valjani pravni interes za nastavak obrade osobnih podataka. Bili bismo ovlašteni odbiti vaš zahtjev, u ograničenom broju slučajeva te ćemo vas u tim slučajevima uvijek obavijestiti o razlozima odbijanja. U slučajevima u kojima postupamo po valjanom zahtjevu za brisanje podatka poduzet ćemo sve razumno moguće korake kako bismo izbrisali predmetne podatke. Pravo na ograničenje obrade Ovlašteni ste zatražiti da u određenim slučajevima ograničimo obradu vaših osobnih podataka, primjerice, u slučaju da osporite točnost osobnih podataka koje imamo o vama ili da prigovorite obradi vaših osobnih podataka koju vršimo na temelju postojanja legitimnog interesa. U slučaju da smo podijelili vaše osobne podatke s trećim osobama, obavijestit ćemo Vas o ograničenju obrade, osim ako to nije moguće ili zahtijeva nerazmjeran napor. Naravno, obavijestit ćemo vas prije prestanka s primjenom ograničenja na obradu osobnih podataka. Pravo na ispravak Imate pravo zahtijevati ispravak bilo kojeg netočnog ili nepotpunog osobnog podatka koji imamo o vama. U slučaju da smo takav podatak podijelili s trećim osobama, obavijestit ćemo ih o ispravku, osim ako to nije moguće ili bi zahtijevalo nerazmjeran napor. Možete zatražiti i detalje o trećoj osobi koji smo ustupili netočan ili nepotpun osobni podatak. Onda kada smatramo da nije razumnog moguće postupiti po vašem zahtjevu, objasnit ćemo vam naše razloge za donošenje takve odluke. Pravo na prijenos podataka Ovlašteni ste zatražiti prijenos vaših osobnih podataka kod jednog pružatelja usluga drugome. Praktično značenje ovog prava je mogućnost prenijeti podatke i informacije koje imamo o vama trećoj osobi. Kako bi to bilo moguće, ustupit ćemo vam podatke koje imamo o vama u strojno čitljivom obliku koji vam omogućuje prijenos podataka. Alternativno, možemo prenijeti podatke o vama izravno drugom pružatelju usluga. Pravo na zaštitu prava Imate pravo podnijeti zahtjev za zaštitu prava lokalnom nadzornom tijelu. U Republici Hrvatskoj to je Agencija za zaštitu osobnih podataka. Agenciju za zaštitu osobnih podataka možete kontaktirati na sljedeće načine: - osobno - pisanim putem na adresu: Agencija za zaštitu osobnih podataka, Martićeva 14, 10 000 Zagreb - faksom na broj: 01/ 46-090-99 - putem e-maila : azop@azop.hr U slučaju da odlučite iskoristiti bilo koje od navedenih prava, ili povući privolu koju ste dali na obradu vaših osobnih podataka (u onim slučajevima u kojima je privola ona pravna osnova za korištenje vaših podataka), molimo vas da nas kontaktirate pisanim putem na adresu sjedišta društva Istragrafika d.d., Obala V. Nazora 1, 52210 Rovinj. Molimo vas da primite na znanje da je moguće da ćemo sačuvati zapis o našoj komunikaciji, za slučaj potrebe naknadno rješavanja bilo kojih problema. Tko je odgovoran za obradu osobnih podataka? Društvo Istragrafika d.d. odgovorno je za obradu vaših osobnih podataka. U slučaju da imate bilo kakve komentare ili prijedloge koje se odnose na ovu obavijest o zaštiti privatnosti molimo vas da nas kontaktirate na adresu sjedišta društva Istragrafika d.d., Obala V. Nazora 1, 52210 Rovinj. Pitanje privatnosti nam je važno te ćemo vam na sve vaše upite odgovoriti bez odgode. Kako čuvamo vaše podatke i na koji način ih prenosimo izvan EU Vaši osobni podaci mogu biti preneseni izvan Europskog gospodarskog prostora sljedećim vrstama pravnih osoba, a na način predviđen u 4. poglavlju ranije u tekstu. Želimo biti sigurni da se osobni podaci čuvaju i prenose na način koji je siguran. Stoga ćemo prenositi vaše podatke izvan Europskog gospodarskog prostora (tj. u Države Članice Europske unije, uz Norvešku, Island i Lihtenštajn) u onim slučajevima kada je to u skladu s propisima o zaštiti podataka i kada način prijenosa osobnih podataka pruža odgovarajuće zaštitne mehanizme u odnosu na vaše podatke, primjerice: - na temelju ugovora o prijenosu podataka sklopljenog između povezanih društava društva Istragrafika (društva British American Tobacco grupe), a koje sadrže standardne model klauzule koje je prihvatila Europska komisija za prijenose osobnih podataka koje vrše voditelji obrade u EGP-u te voditelji i izvršitelji obrade u nadležnostima koje nemaju adekvatnu razinu zaštite privatnosti; ili - na temelju ugovora o prijenosu podataka s trećom osobom, uz uključivanje standardne ugovorne klauzule koje je prihvatila Europska komisija za prijenose osobnih podataka koje vrše voditelji obrade u EGP-u te voditelji i izvršitelji obrade u nadležnostima koje nemaju adekvatnu razinu zaštite privatnosti;; ili - za prijenose osobnih podataka društvu koji je prihvatio tkz. Privacy Shield Okvirni Sporazum za prijenose osobnih podataka iz društava u Europskoj uniji u Sjedinjene Američke Države ili bilo koji drugi jednakovrijedni dokument sklopljen u drugim jurisdikcijama; ili - prijenosom podataka u državu za koju postoji odluka Europske komisije o utvrđenoj adekvatnosti stupnja zakonodavne zaštite privatnosti u toj državi; ili - gdje je to potrebno za sklapanje ili izvršenje ugovora u kojem smo mi stranka, s trećom osobom, a prijenos podataka je u vašem interesu, u svrhu izvršenja tog ugovora (primjerice, ako trebamo prenijeti vaše podatke osobi koja je odgovorna za beneficije i olakšice, a nalazi se izvan EGP-a); ili - ako ste pristali na prijenos osobnih podataka. U slučajevima u kojima prenosimo vaše osobne podatke izvan EGP-a te gdje država ili područje nema na snazi takav zakonodavni okvir koji pruža adekvatnu razinu zaštite privatnosti, potrebno je poduzeti sve razumne korake kako bi se osiguralo da je s osobnim podacima postupa na siguran način i u skladu s odredbama sadržanima u ovoj Obavijesti o zaštiti podataka. Pravni temelji za obradu vaših podataka Postoji nekoliko načina na kojima nam je pravno dopuštena obrada vaših osobnih podataka, a koji su navedeni dalje u tekstu. Kada je korištenje podataka u našem legitimnom interesu Dopušteno nam je korištenje vaših osobnih podataka ako nam je to interesu, a ti interesi nisu u proturječju s bilo kojim uskraćivanjem vaših prava i sloboda. Smatramo da je obrada vaših osobnih podataka u našem legitimnom interesu u određenim slučajevima, koji uključuju, ali se ne ograničavaju na sljedeće: - radi boljeg razumijevanja korisnika naših stranica, a kako bismo im pružili relevantnije informacije i kvalitetniju uslugu; - kako bismo osigurali neometan rad naše stranice; - kako bismo čuvali naš sustav sigurnim i spriječili neovlašteni pristup i napade. Ne smatramo da bi bilo koje aktivnosti navedene u ovoj Obavijesti o zaštiti privatnosti ugrozile vaša prava ili slobode. Međutim, imate pravo prigovoriti obradi vaših osobnih podataka na ovoj pravnoj osnovi. Načini na koji možete iznijeti vaše prigovore navedeni su u poglavlju 7 ranije u tekstu. Kada ste nam dali privolu na korištenje vaših osobnih podataka Dopušteno nam je koristiti vaše osobne podatke u onim slučajevima kada ste vi na to izričito pristali. Kako bi vaš pristanak bio valjan, potrebno je ispuniti sljedeće pretpostavke: - privola mora biti slobodno dana, bez bilo kakve vrste pritiska; - mora vam biti poznato za što dajete privolu – stoga je naš zadatak osigurati da imate dovoljno informacija; - Privolu dajete samo za jednu aktivnost – izbjegavamo grupiranje privola – kako bismo osigurali da znate točno na što pristajete; i - morate izvršiti aktivnu i afirmativnu radnju da biste dali privolu – vjerojatno ćemo tražiti da označite kućicu kojom dajete pristanak, tako da ovaj zahtjev bude ispunjen na jasan i nedvosmislen način. U trenutku kada se registrirate za korištenje web stranice od vas tražimo pojedinačnu i posebnu privolu kako biste nam dopustili korištenje vaših osobnih podataka na određeni način. U slučaju da nam za bilo što bude potrebna vaša privola u budućnosti, dostaviti ćemo vam informacije koje će biti dostatne kako biste mogli odlučiti o davanju privole. Imate pravo povući danu privolu u bilo kojem trenutku. U ranijem dijelu teksta, u poglavlju 7 je detaljno navedeno kako to pravo možete ostvariti. Kada je korištenje vaših osobnih podataka nužno za ispunjenje obveza u ugovoru u kojem ste vi stranka Smijemo koristiti vaše osobne podatke onda kada je to potrebno za ispunjenje ugovora koji smo sklopili s vama. Primjerice, kako bismo vam dostavljali obavijesti e-mailom koje ste zatražili, potrebna nam je vaša e-mail adresa. Kada je obrada osobnih podataka potreba za ispunjenje naših zakonskih obveza Osim obveza koje imamo prema vama na temelju nekog ugovora, postoje i druge zakonske obveze u skladu s kojima smo dužni postupati. Ovlašteni smo koristiti vaše osobne podatke u svrhu ispunjavanja naših zakonskih obveza. Kolačići (Cookies) 'Kolačići (Cookies)' su male količine informacija koje naš web poslužitelj smješta na web preglednik Vašeg računala i koje se spremaju na hard drive vašeg uređaja. Bilo koje spominjanje 'kolačića' u ovoj obavijesti, uključuje i druge vrste automatskog pristupanja ili pohrane informacija na vašem uređaju. Kada ste pristupili web stranici, dobili ste poruku kojom ste obaviješteni o korištenju kolačića na ovoj stranici. Kako bismo vam dostavili tu poruku morali smo koristiti kolačiće. U slučaju da odlučite koristiti ovu stranicu, daljnji kolačići će se pohranjivati na vaš uređaj, na dolje opisani način. Nastavkom korištenja ove stranice, a nakon što vam je uručena obavijest, pristajete na korištenje kolačića na način na koji je to opisano u ovoj Obavijesti. Moguć je da koristimo web beacone, odnosno slikovne datoteke na web stranicama koje se koriste u svrhu praćenja vašeg putovanja po stranicama društva Istragrafika d.d. i British American Tobacco grupe. U ostalim slučajevima me ne koristimo kolačiće na ovoj stranici. Međutim, u slučaju da na našim stranicama postoji sadržaj koji pružaju drugi pružatelji usluga, ti drugi pružatelji usluga mogu postaviti kolačiće na vašem računalu ili mobilnom uređaju. Drugim pružateljima uslugama dopušteno je: Za više informacija o kolačićima, uključujući i kako podesiti vaš internetski preglednik da ne prikuplja kolačiće posjetite: www.allaboutcookies.org. Google Analytics Ova stranica koristi Google Analytics, a analitički servis društva Google Inc. Google Analytics koristi tkz. kolačiće, tekstualne datoteke koje se spremaju na računalima korisnika i koji omogućuju analizu načina korištenja. Informacije koje se generiraju o korištenju ove stranice se uobičajeno prenosti na server Googlea u Sjedinjenim Američkim Državama gdje se ti podaci čuvaju. IP anonimizacija je aktivirana na ovoj stranici, tako da su IP adrese korisnika Googlea skraćene unaprijed kad je riječ o državljanima Država članica Europske unije ili država članica Europskog gospodarskog prostora. Samo u iznimnim slučajevima se cijela IP adresa šalje na Googleov server u SAD-u gdje se skraćuje. U ime operatera ove stranice, Google će koristiti podatke radi utvrđivanja korištenja ove stranice, sastaviti izvještaj o aktivnostima za druge svrhe povezane s korištenjem ove stranice te korištenjem Interneta, a radi pružanja usluga operateru web stranice. IP adresa koju je vaš internetski preglednik prikupio kao dio Google Analytics usluge neće biti spojen s drugim podacima Googlea. Podaci koje BAT prikuplja putem alata Google Analytics su: broj posjetitelja, URLovi preko kojih su posjetitelji pristupili i pouzdane stranice. Možete spriječiti prikupljanje podataka koje generiraju ovi kolačići aktiviranjem tkz. "opt-out cookie" postavke na vašem računalu – ovdje možete saznati više informacija o tome kako to učiniti. Saznajte više o politici zaštite osobnih podataka Google Analyticsa ovdje.