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General Conditions of Carriage ABBREVIATIONS AND DEFINITIONS 2.1 GENERAL 2.2 CHARTER OPERATIONS 2.3 CODE SHARES 2.4 OVERRIDING LAW 2.5 CONDITIONS PREVAIL OVER REGULATIONS 3.1 GENERAL PROVISIONS 3.2 PERIOD OF VALIDITY 3.3 COUPON SEQUENCE AND USE 3.4 NAME AND ADDRESS CARRIER FARES, TAXES, FEES AND CHARGES 4.1 FARES 4.2 TAXES, FEES AND CHARGES 4.3 CURRENCY 5.1 RESERVATION REQUIREMENTS 5.2 TICKETING TIME LIMITS 5.3 PERSONAL DATA 5.4 SEATING 5.5 RECONFIRMATION OF RESERVATIONS 5.6 CANCELLATION OF ONWARD RESERVATIONS REFUSAL AND LIMITATION OF CARRIAGE 7.1 RIGHT TO REFUSE CARRIAGE 7.2 SPECIAL ASSISTANCE 8.1 FREE BAGGAGE ALLOWANCE 8.2 EXCESS BAGGAGE 8.3 ITEM UNACCEPTABLE AS BAGGAGE 8.4 RIGHT TO REFUSE CARRIAGE 8.5 RIGHT OF SEARCH 8.6 CHECKED BAGGAGE 8.7 UNCHECKED BAGGAGE 8.8 COLLECTION AND DELIVERY OF CHECKED BAGGAGE 8.9 ANIMAL SCHEDULES, DELAYS, CANCELLATION OF FLIGHTS 9.1 SCHEDULES 9.2 CANCELLATION, REROUTING, DELAYS, ETC 10.1 GENERAL 10.2 INVOLUNTARY REFUNDS 10.3 VOLUNTARY REFUNDS 10.4 REFUNDS ON LOST TICKET 10.5 RIGHT TO REFUSE REFUND 10.6 CURRENCY 10.7 BY WHO TICKET REFUNDABLE 11.1 GENERAL 11.2 ELECTRONIC DEVICES 11.3 NO SMOKING FLIGHTS ARRANGEMENTS FOR ADDITIONAL SERVICES ADMINISTRATIVE FORMALITIES 13.1 GENERAL 13.2 TRAVEL DOCUMENTS 13.3 REFUSAL OF ENTRY 13.4 PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, ETC. 13.5 CUSTOMS INSPECTION 13.6 SECURITY INSPECTION TIME LIMITATION ON CLAIMS AND ACTIONS 16.1 NOTICE OF CLAIMS 16.2 LIMITATION OF ACTIONS ABBREVIATIONS AND DEFINITIONS WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS - AIRLINE DESIGNATOR CODE - means the two-characters or three letters which identify particular air carriers. - BAGGAGE - means your personal property accompanying you in connection with your trip. Unless otherwise specified, it consists of both your Checked and Unchecked Baggage. - BAGGAGE CHECK - means those portions of the Ticket which relate to the carriage of your Checked Baggage. - BAGGAGE IDENTIFICATION TAG - means a document issued solely for identification of Checked Baggage. - CARRIER - means an air carrier other than Jat Airways, whose airline designator code appears on your Ticket or on a Conjunction Ticket. - CHECKED BAGGAGE - means Baggage of which Jat Airways take custody and for which Jat Airways have issued a Baggage Check. - CHECK-IN DEADLINE - means the time limit specified by the airline by which you must have completed check-in formalities and received your boarding pass. - CODE SHARE - means carriage by air which will be operated by another carrier as indicated in the ticket. - CONDITIONS OF CONTRACT - means those statements contained in or delivered with your Ticket or Itinerary/Receipt, identified as such and which incorporate by reference these Conditions of Carriage and notices. - CONJUNCTION TICKET - means a Ticket issued to you with relation to another Ticket which together constitute a single contract of carriage. - CONVENTION - means the Montreal Convention (1999) - COUPON - means both a paper Flight Coupon and an Electronic Coupon, each of which entitle the named passenger to travel on the particular flight identified on it. - DAMAGE - includes death, wounding, or bodily injury to a Passenger, loss, partial loss, theft or other damage, arising out of or in connection with carriage or other services incidental thereto performed by Jat Airways. - DAYS - means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provide further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted. - ELECTRONIC COUPON - means an electronic flight coupon or other value document held in Jat Airways database. - ELECTRONIC TICKET - means the Itinerary / Receipt issued by Jat Airways or on Jat Airways behalf, the Electronic Coupons and, if applicable, a boarding document. - FLIGHT COUPON - means the portion of the Ticket that bears the notation "good for passage", or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried. - FORCE MAJEURE - means unusual and unforeseeable circumstances beyond your control, the consequences of which could not have been avoided even if all due care had been exercised. - ITINERARY/RECEIPT - means a document or documents Jat Airways issue to Passengers travelling on Electronic Tickets that contains the Passengers name, flight information and notices. - PASSENGER - means any person, carried or to be carried in an aircraft pursuant to a Ticket. - PASSENGER COUPON or PASSENGER RECEIPT - means the portion of the Ticket issued by Jat Airways or on Jat Airways behalf, which is so marked and which ultimately is to be retained by you. - SDR - means a Special Drawing Right as defined by the International Monetary Fund. - STOPOVER - means a schedule stop on your journey, at a point between the place of departure and the place of destination. - TARIFF - means the published fares, charges and/or related Conditions of carriage of an airline filed, where required, with the appropriate authorities. - TICKET - means either the document "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by Jat Airways or on Jat Airways behalf, and includes the Conditions of Contract, notices and Coupons. - UNCHECKED BAGGAGE - means any of your Baggage other than Checked Baggage. APPLICABILITY 2.1 GENERAL Jat Airways Conditions of Carriage apply only on those flights, or flight segments, where Jat Airways name or Airline Designator Code is indicated in the carrier box of the Ticket for that flight or flight segment. 2.2 CHARTER OPERATIONS If carriage is performed pursuant to a charter agreement, these Conditions of carriage apply only to the extent they are incorporated by reference or otherwise, in the charter agreement or the Ticket. 2.3 CODE SHARES On some services, Jat Airways has arrangements with other carriers known as "Code Shares”. This means that even if you have a reservation with Jat Airways and hold a ticket where Jat Airways name or airline designator code is indicated as the carrier, another carrier may operate the aircraft. If such arrangements apply, Jat Airways will advise you of the carrier operating the aircraft at the time you make a reservation. 2.4 OVERRIDING LAW These Conditions of Carriage are applicable unless they are inconsistent with Jat Airways Tariffs or applicable law in which event such Tariffs or laws shall prevail. If any provision of these Conditions of Carriage is invalid under any applicable law, the order provisions shall nevertheless remain valid. 2.5 CONDITIONS PREVAIL OVER REGULATIONS Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of carriage and any other regulations Jat Airways may have, dealing with particular subjects, these Conditions of Carriage shall prevail. TICKETS 3.1 GENERAL PROVISIONS Jat Airways will provide carriage only to the Passenger named in the Ticket, and you may be required to produce appropriate identification. A Ticket is not transferable. Some Tickets are sold at discounted fares which may be partially or completely non-refundable. You should choose the fare best suited to your needs. You may also wish to ensure that you have appropriate insurance to cover instances where you have to cancel your Ticket. If you have a Ticket, which is completely unused, and you are prevented from travelling due to Force Majeure, provided that you promptly advise Jat Airways and furnish evidence of such Force Majeure, Jat Airways will provide you with a credit of the non-refundable amount of the fare, for future travel on Jat Airways, subject to deduction of a reasonable administration fee. The Ticket is and remains at all times the property of the issuing carrier. Except in the case of an Electronic Ticket, you should not be entitled to be carried on a flight unless you present a valid Ticket containing Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. In addition, you shall not be entitled to be carried if the Ticket presented is mutilated or if it has been altered otherwise than by Jat Airways or Jat Airways Authorised Agent. In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name. In case of loss or mutilation of a Ticket (or part of it) by you or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, upon your request Jat Airways will replace such Ticket (or part of it) by issuing a new Ticket, provided there evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued and you sign an agreement to reimburse Jat Airways for any costs and losses, up to the value of the original ticket, which are necessarily and reasonably incurred by Jat Airways or another carrier for misuse of the Ticket. Jat Airways will not claim reimbursement from you for any such losses which result from Jat Airways own negligence. The issuing carrier may charge a reasonable administration fee for this service, unless the loss or mutilation was due to the negligence of the issuing carrier, or its agent. Where such evidence is not available or you do not sign such an agreement, the carrier issuing the new Ticket may require you to pay up to the full Ticket price for a replacement Ticket, subject to refund if and when the original issuing carrier is satisfied that the lost or mutilated Ticket has not been used before the expiry of its validity. If, upon finding the original Ticket before the expiry of its validity, you surrender it to the carrier issuing the new Ticket, the foregoing refund will be processed at that time. A ticket is valuable and you should take appropriate measures to safeguard it and ensure it is not lost or stolen. 3.2 PERIOD OF VALIDITY Except as otherwise provided in the Ticket, these Conditions, or in applicable Tariffs, (which may limit the validity of a ticket, in which case the limitation will be shown on the Ticket), a Ticket is valid for: - one year from the date issue or subject to the first travel occurring within one year from the date of issue, one year from the date of first travel under the Ticket. When you are prevented from travelling within the period of validity of the Ticket because at the time you request reservations Jat Airways is unable to confirm a reservation, the validity of such Ticket will be extended, or you may be entitled to a refund. If after having commenced your journey, you are prevented from travelling within the period of validity of the Ticket by reason of illness, Jat Airways may extend the period of validity until the date when you become fit to travel or unit Jat Airways first flight after such date, from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. Such illness must be attested to by a medical certificate. When the flight coupons remaining in the Ticket, or in the case of an Electronic Ticket the electronic coupon, involve one or more Stopovers, the validity of such ticket may be extended for not more than three months from the date shown on such certificate. In such circumstances, Jat Airways will similarly extend the period of validity of Tickets of other members of your immediate family accompanying you. In the event of death of a Passenger en route, the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending of validity. In the event of a death in the immediate family of a Passenger who has commenced travel, the validity of the Passengers Tickets and those of his her immediate family who are accompanying the Passenger may be likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) Days from the date of the death. 3.3 COUPON SEQUENCE AND USE The Ticket you have purchased is valid only for the transportation as shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. The fare you have paid is based upon Jat Airways Tariff and is for the transportation as shown on the Ticket. It forms an essential part of Jat Airways contract with you. The Ticket will not be honoured and will lose its validity if all the Coupons are not used in the sequence provided in the Ticket. If you wish to change any aspect of your transportation you must contact Jat Airways in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force Majeure, you must contact Jat Airways as soon as possible and Jat Airways will use reasonable efforts to transport you to your next Stopover or final destination, without recalculation of the fare. Should you change your transportation without our agreement, Jat Airways will access the correct price for your actual travel. You will have to pay any difference between the price you have paid and the total price applicable for your revised transportation. Jat Airways will refund you the difference if the new price is lower but otherwise, your unused Coupons have no value. Some types of changes will not result in a change of fare, others, such as changing the place of departure (for example you do not fly the first segment) or reversing the direction you travel, can result in an increase in price. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee. Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the date and flight for which space has been reserved. When a Ticket is originally issued without a reservation being specified, space may be later reserved subject to Jat Airways Tariff and the availability of space on the flight requested. In the event you do not show up for any flight without advising Jat Airways in advance, Jat Airways may cancel your return or onward reservations. However, if you do advise Jat Airways in advance, Jat Airways will not cancel your subsequent flight reservations. 3.4 NAME AND ADDRESS CARRIER Jat Airways may be abbreviated to Jat Airways Airline Designator Code, or otherwise, in the Ticket. Jat Airways address shall be deemed to be the airport of departure shown opposite the first abbreviation of Jat Airways name in the "carrier" box in the Ticket, or in the case of an Electronic Ticket, as indicated for Jat Airways first flight segment in the itinerary/ receipt. FARES, TAXES, FEES AND CHARGES 4.1 FARES Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. Your fare will be calculated in accordance with Jat Airways Tariff in effect on the date of payment of your ticket for travel on the specific dates and itinerary shown on it. 4.2 TAXES, FEES AND CHARGES Applicable taxes, fees and charges imposed by government or other authority, or by the operator of an airport, shall be payable by you. At the time you purchase your Ticket, you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the Ticket. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of Ticket issuance. If there is an increase in a tax, fee or charge shown on the Ticket, you will be obliged to pay it. Likewise, if a new tax, fee or charge is imposed even after Ticket issuance, you will be obliged to pay it. Similarly, in the event any taxes, fees or charges, which you have paid to Jat Airways at the time of Ticket issuance, are abolished or reduced such that they no longer apply to you, or a lesser amount is due, you will be entitled to claim a refund. 4.3 CURRENCY Fares, taxes, fees and charges are payable in the currency of the country in which the Ticket is issued, unless another currency is indicated by Jat Airways or Jat Airways Authorised Agent, at or before the time payment is made (for example, because of the non-convertibility of the local currency). Jat Airways may at discretion, accept payment in another currency. RESERVATIONS 5.1 RESERVATION REQUIREMENTS Jat Airways or Jat Airways Authorised Agent will record your reservation(s). Upon request, Jat Airways will provide you with written confirmation of your reservation(s). Certain fares have conditions, which limit or exclude your right to change or cancel reservations. 5.2 TICKETING TIME LIMITS If you have not paid for the Ticket prior to the specified ticketing time limit, as advised by Jat Airways or Jat Airways Authorised Agent, Jat Airways may cancel your reservation. 5.3 PERSONAL DATA Personal data has been given to Jat Airways for the purpose of: making a reservation, purchasing a Ticket, obtaining ancillary services, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with your travel. For these purposes, you authorise. Jat Airways to retain and use such data and to transmit it to Jat Airways own offices, Authorised Agents, government agencies, other carriers or the providers of the above – mentioned services. 5.4 SEATING Jat Airways will endeavour to honour advance seating requests, however, Jat Airways cannot guarantee any particular seat. Jat Airways reserves the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons. 5.5 RECONFIRMATION OF RESERVATIONS Onward or return reservations may be subject to the requirement to reconfirm the reservations within specified time limits. On Jat Airways flights you are obliged to confirm your reservation 48 hours prior to your flight. If you fail to reconfirm, Jat Airways may cancel your onward or return reservations. However, if you advise Jat Airways you still wish to travel, and there is space on the flight, Jat Airways will reinstate your reservations and transport you. If there is no space on the flight, Jat Airways will use reasonable efforts to transport you to your next or final destination. You should check the reconfirmation requirements of any other Carriers involved in your journey with them. Where it is required, you must reconfirm with the carrier whose code appears for the flight in question on the ticket. 5.6 CANCELLATION OF ONWARD RESERVATIONS Please be advised that if you do not show up for any flight without advising Jat Airways in advance, Jat Airways may cancel or request cancellation of any onward or return reservations. CHECK – IN AND BOARDING Check-in Deadlines are different at every airport and Jat Airways recommend that you inform yourself about these Check-in Deadlines and honour them. Your journey will be smoother if you allow yourself ample time to comply with the Check-in Deadlines. Jat Airways reserve the right to cancel your reservation if you do not comply with the Check-in Deadlines indicated. Jat Airways or Jat Airways Authorised Agents will advice you of the Check-in Deadline for your first flight on Jat Airways. For any subsequent flights in your journey, you should inform yourself of the Check-in Deadlines. Check-in Deadlines for Jat Airways flights can be found in our timetable, or may be obtained from Jat Airways or Jat Airways Authorised Agents. You must be present at the boarding gate no later than the time specified by Jat Airways when you check-in. Jat Airways may cancel the space reserved for you if you fail to arrive at the boarding gate in time. Jat Airways will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this article. REFUSAL AND LIMITATION OF CARRIAGE 7.1 RIGHT TO REFUSE CARRIAGE In the reasonable exercise of Jat Airways discretion, Jat Airways may refuse to carry you or your Baggage if we have notified you in writing that Jat Airways would not at any time after the date of such notice carry you on it’ s flights. In this circumstance, you will be entitled to a refund. Jat Airways may also refuse to carry you or your Baggage if one or more of the following have occurred or Jat Airways reasonably believe may occur: - Such action is necessary in order to comply with any applicable government laws, regulations, or orders; - The carriage of you or your Baggage may endanger or affect the safety, health, or materially affect the comfort of other passenger or crew; - Your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property; - You have committed misconduct on a previous flight, and Jat Airways have reason to believe that such conduct may be repeated; - You have refused to submit to a security check; - You have not paid the applicable fare, taxes, fees or charges; - You do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew, against receipt, when so requested; - You present a Ticket that has been acquired unlawfully, has been purchased from an entity other than Jat Airways or Jat Airways Authorised Agent, or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you are the person named in the Ticket; - You have failed to comply with the requirements set above concerning coupon sequence and use, or you present a Ticket which has been issued or altered in any way, other than by Jat Airways or Jat Airways Authorised Agent, or the Ticket is mutilated; - You fail to observe Jat Airways instructions with respect to safety or security. 7.2 SPECIAL ASSISTANCE Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women and persons with illness or other people requiring special assistance is subject to prior arrangement with Jat Airways. Passengers with disabilities who have advised Jat Airways of any special requirements they may have at the time of ticketing, and been accepted by Jat Airways, shall not subsequently be refused carriage based on such disability or special requirements. BAGGAGE 8.1 FREE BAGGAGE ALLOWANCE You may carry some Baggage, free of charge, subject to Jat Airways conditions and limitations, which are available upon request from Jat Airways or Jat Airways Authorised Agents and are available at GDS (Global Distribution System). 8.2 EXCESS BAGGAGE You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. These rates are available from Jat Airways upon request. 8.3 ITEMS UNACCEPTABLE AS BAGGAGE You must not include in your Baggage: - Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations. - Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to. - Items, which are reasonably considered by Jat Airways to be unsuitable for carriage because they are dangerous, unsafe or because of their weight, size, shape or character, or which, are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request. - Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations. - Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage, at Jat Airways discretion, but will not be permitted in the cabin of the aircraft. For more detailed information go to www.jat.com (Passenger baggage). 8.4 RIGHT TO REFUSE CARRIAGE Jat Airways will refuse to carry as Baggage the items described above and may refuse further carriage of any such items upon discovery. Jat Airways may refuse to carry as Baggage any item reasonably considered by Jat Airways to be unsuitable for carriage because of its size, shape, and weight, content, character, or for safety or operational reasons, or the comfort of other passengers. Information about unacceptable items is available upon request. Jat Airways may refuse to accept Baggage for carriage unless it is in Jat Airways reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to Jat Airways is available upon request. 8.5 RIGHT OF SEARCH For reasons of safety and security, Jat Airways may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described above or any firearms, ammunition or weapons, which have not been presented to Jat Airways. If you are unwilling to comply with such request, we may refuse to carry you and your Baggage. In the event a search or scan causes Damage to you, or an x-ray or scan causes damage to your Baggage, Jat Airways shall not be liable for such Damage unless due to Jat Airways fault or negligence. 8.6 CHECKED BAGGAGE Upon delivery to Jat Airways of your Baggage, which you wish to check Jat Airways, will take custody of, and issue a Baggage Identification Tag for, each piece of your Checked Baggage. Checked Baggage must have your name or other personal identification affixed to it. Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless Jat Airways decide for safety, security or operational reasons to carry it on and alternative flight. If your Checked Baggage is carried on a subsequent flight, Jat Airways will deliver it to you, unless applicable law requires you to be present for customs clearance. 8.7 UNCHECKED BAGGAGE Jat Airways may specify maximum dimensions and/or weight for Baggage, which you carry on to the aircraft. If Jat Airways have not done so, Baggage, which you carry onto the aircraft, must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your Baggage cannot be stored in this manner, is of excessive weight, or is considered unsafe for any reason, it must be carried as Checked Baggage. Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements above, will only be accepted for carriage in the cabin compartment if you have given Jat Airways notice in advance and permission has been granted by Jat Airways. You may have to pay a separate charge for this service. 8.8 COLLECTION AND DELIVERY OF CHECKED BAGGAGE Passenger is required to collect Checked Baggage as soon as it is made available at destination or Stopover. Should you not collect it within a reasonable time, Jat Airways may charge you a storage fee. Should you Checked Baggage not be claimed within three (3) months of the time it is made available, Jat Airways may dispose of it without any liability to you. Only the bearer of the Baggage Check and Baggage Identification Tag is entitled to delivery of the Checked Baggage. If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, Jat Airways will deliver the Baggage to such person only on condition that he or she establishes to Jat Airways satisfaction his or her right to the Baggage. 8.9 ANIMAL If Jat Airways agree to carry your animals, they will be carried subject to the following conditions: - You must ensure that animals such as dogs, cats, household birds and other pets, are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit failing which, they will not be accepted for carriage. Such carriage may be subject to additional conditions specified by Jat Airways, which are available on request. - If accepted as Baggage, the animal, together with its container and food, shall not be included in your free Baggage allowance, but shall constitute excess baggage, for which you will be obliged to pay the applicable rate. - Guide dogs accompanying Passengers with disabilities will be carried free of charge in addition to the normal free baggage allowance, subject to conditions specified by Jat Airways, which are available on request. - Where carriage is not subject to the liability rules of the Convention, Jat Airways are not responsible for injury or loss, sickness or death of an animal, which Jat Airways have agreed to carry unless Jat Airways have been negligent. - Jat Airways will have no liability in respect of any such animal not having all the necessary exit, entry, health and other documents with respect to the animal’s entry into or passage thru any country, state or territory and the person carrying the animal must reimburse Jat Airways for any fines, costs, losses or liabilities reasonably imposed or incurred by Jat Airways as a result. SCHEDULES, DELAYS, CANCELLATION OF FLIGHTS 9.1 SCHEDULES The flight times shown in timetables may change between the date of publication and the date you actually travel. Jat Airways does not guarantee them to you and they do not form part of your contract with Jat Airways. Before Jat Airways accept your booking, we will notify you of the scheduled flight time in effect as of that time, and it will be shown on your Ticket. It is possible that we will need to change the scheduled flight time subsequent to issuance of your Ticket. If you provide Jat Airways with contact information, we will endeavour to notify you of any such changes. If, after you purchase your Ticket, Jat Airways make a significant change to the scheduled flight time, which is not acceptable to you, and we are unable to book you on an alternate flight, which is acceptable to you, you will be entitled to a refund. 9.2 CANCELLATION, REROUTING, DELAYS, ETC. Jat Airways will take all necessary measures to avoid delay in carrying you and your baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances Jat Airways may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft. Except as otherwise provided by the Convention, if Jat Airways cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, Jat Airways shall, at your option, either: - carry you at the earliest opportunity on another of Jat Airways scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or - within a reasonable period of time re-route you to the destination shown on your Ticket by Jat Airways own services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare and charges for the revised routing are lower than what you have paid, Jat Airways shall refund the difference or make a refund. Upon the occurrence of any of the events mentioned above, except as otherwise provided by the Convention, Jat Airways should have no further liability to you. If Jat Airways is unable to provide previously confirmed space, we shall provide compensation to those Passengers denied boarding in accordance with applicable law and Jat Airways denied boarding compensation policy. Passenger rights can be reviewed on Carrier's website (www.jat.com/Notice on passenger rights in the event of denied boarding and of cancellation or long delay of flights). REFUNDS 10.1 GENERAL Jat Airways will refund a Ticket or any unused portion, in accordance with the applicable fare rules or Tariffs, as follows: - Except as otherwise provided, Jat Airways shall be entitled to make a refund to the person named either in the Ticket or, to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment. - If a Ticket has been paid for by a person other than the Passenger named in the Ticket, and the Ticket indicates that there is a restriction on refund, Jat Airways shall make a refund only to the person who paid for the Ticket, or to that person's order. Except in the case of a lost Ticket, refunds will only be made on surrender to Jat Airways of the Ticket and all unused Flight Coupons. 10.2 INVOLUNTARY REFUNDS If Jat Airways cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight on which you hold a reservation, the amount of the refund shall be: - If no portion of the Ticket has been used, an amount equal to the fare paid; - If a portion of the Ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used. 10.3 VOLUNTARY REFUNDS If you are entitled to a refund of your Ticket for reasons other than involuntary refund, the amount of the refund shall be: - If no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation fees; - If a portion of the Ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any reasonable service charges or cancellation fees. 10.4 REFUNDS ON LOST TICKET If you lose your Ticket or portion of it, upon furnishing Jat Airways with satisfactory proof of the loss, and payment of a reasonable administration charge, refund will be made as soon as practicable after the expiry of the validity period of the Ticket, on condition: - that the lost Ticket, or portion of it, has not been used, previously refunded or replaced, (except where the use, refund or replacement by or to a third party resulted from Jat Airways own negligence); - that the person to whom the refund is made undertakes, in such form as may be prescribed by Jat Airways, to repay to Jat Airways the amount refunded in the event of fraud and/or to the extent that the lost Ticket or portion of it is used by a third party (except where any fraud or use by a third party resulted from Jat Airways own negligence). If Jat Airways or Jat Airways Authorised Agent loses the Ticket or portion of it, the loss shall be Jat Airways responsibility. 10.5 RIGHT TO REFUSE REFUND Jat Airways may refuse a refund where application is made after the expiry of the validity of the Ticket. Jat Airways refuse a refund on a Ticket, which has been presented to Jat Airways, or to Government officials, as evidence of intention to depart from that country, unless you establish to Jat Airways satisfaction that you have permission to remain in the country by another carrier or another means of transport. 10.6 CURRENCY Jat Airways reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket. 10.7 BY WHO TICKET REFUNDABLE Voluntary refunds will be made only by the carrier, which originally issued the Ticket, or by its agent if so authorised. CONDUCT ABOARD AIRCRAFT 11.1 GENERAL If, in Jat Airways reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, Jat Airways may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft. 11.2 ELECTRONIC DEVICES For safety reasons, Jat Airways may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted. 11.3 NO SMOKING FLIGHTS All Jat Airways flights are no smoking flights. ARRANGEMENTS FOR ADDITIONAL SERVICES If Jat Airways make arrangements for you with any third party to provide any services other then carriage by air, or if Jat Airways issue a ticket or voucher relating to transportation or services (other than carriage by air) provided by a third party such as hotel reservations or car rental, in doing so Jat Airways act only as your agent. The terms and conditions of the third party service provider will apply. If Jat Airways are also providing surface transportation to you, other conditions may apply to such surface transportation. Such conditions are available from Jat Airways upon request. ADMINISTRATIVE FORMALITIES 13.1 GENERAL You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit. Jat Airways shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions. 13.2 TRAVEL DOCUMENTS Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit Jat Airways to take and retain copies thereof. Jat Airways reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order. 13.3 REFUSAL OF ENTRY If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against Jat Airways by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or Jat Airways will not refund denied entry. 13.4 PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, ETC. If Jat Airways is required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse Jat Airways on demand, any amount so paid or expenditure so incurred. Jat Airways may apply towards such payment or expenditure the value of any unused carriage on your ticket, or any of your funds in Jat Airways possession. 13.5 CUSTOMS INSPECTION If required, you shall attend inspection of your Baggage, by customs or other Government officials. Jat Airways is not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement. 13.6 SECURITY INSPECTION You shall submit to any security checks by Governments, airport officials, Carriers or by Jat Airways. SUCCESSIVE CARRIERS Carriage to be performed by Jat Airways and other Carriers under one Ticket, or a Conjunction Ticket is regarded as a single operation for the purposes of the Convention. LIABILITY FOR DAMAGE The liability of Jat Airways and each carrier involved in your journey will be determined by its own Conditions of Carriage. Our liability provisions are as follows: Unless otherwise stated herein, international travel, as defined in the Montreal Convention, is subject to the liability rules of the Convention. Any liability Jat Airways have for damage, will be reduced by any negligence on your part which causes or contributes to the damage in accordance with applicable law. We are liable only for damage occurring on our own flights. If we issue a ticket or check baggage over the lines of another carrier we do so only as an agent for such other carrier. Nevertheless, with respect to checked baggage the passenger shall also have a right of action against the first or last carrier. Jat Airways will not be liable for damage to unchecked baggage unless such damage is caused by Jat Airways negligence. We are not liable for any damage arising from Jat Airways compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same. The Jat Airways liability as a community carrier is determined with Law of obligation, which is harmonized with Montreal Convention and Regulation (EC) No 261/2004. Air Carrier liability for passengers and their baggage - Compensation in the case of death or injury There are no financial limits to the liability for passenger injury or death. For damages up to 113 100 SDRs (approximate amount in local currency) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault. - Advance payments If a passenger is injured or killed, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16 000 SDRs (approximate amount in local currency). - Passenger delays In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4 694 SDRs (approximate amount in local currency). - Baggage delays In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1 131 SDRs (approximate amount in local currency). - Destruction, loss or damage to baggage The air carrier is liable for destruction, loss or damage to baggage up to 1 131 SDRs (approximate amount in local currency). In the case of checked baggage, the air carrier is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault. - Higher limits for baggage A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee. - Complaints on baggage If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal. - Liability of contracting and actual carriers If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier. - Time limit for action Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Except where other specific provision is made in these Conditions, Jat Airways shall be liable to you only for recoverable compensatory damages for proven losses and costs in accordance with the Convention. Jat Airways is not liable for any damage caused by your baggage. You shall be responsible for any damage caused by your baggage to other persons or property, including Jat Airways property. Jat Airways shall have no liability whatsoever for damage to articles not permitted to be contained in checked baggage, including fragile or perishable items, items having a special value, such as money, jewelers, precious metals,computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples. Details are available on carrier's website www.jatairways.com/Travel info, Items unacceptable as checked baggage. Jat Airways is not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition. The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to Jat Airways authorized agents, servants, employees and representatives to the same extent as they apply to Jat Airways. The total amount recoverable from Jat Airways and from such authorized agents, employees, representatives and persons shall not exceed the amount of Jat Airways own liability, if any. Nothing in these Conditions of Carriage shall waive any exclusion or limitation of Jat Airways liability under the Convention or applicable laws unless otherwise expressly stated. TIME LIMITATION ON CLAIMS AND ACTIONS 16.1 NOTICE OF CLAIMS Acceptance of Baggage by the bearer of the Baggage Check without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify Jat Airways as soon as you discover the Damage, and at the latest, within seven (7) Days of receipt of the Baggage. If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify Jat Airways within twenty-one (21) Days from the date the Baggage has been placed at your disposal. Every such notification must be made in writing. 16.2 LIMITATION OF ACTIONS Any right to Damages shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard. OTHER CONDITIONS Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by Jat Airways. These regulations and conditions as varied from time to time are important. They concern among other things; the carriage of unaccompanied minors, pregnant women, and sick passengers, restrictions on use of electronic devices and items, the on board consumption of alcoholic beverages etc. Regulations and conditions concerning these matters are available from Jat Airways upon request.
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Opšti uslovi prevoza OPŠTE ODREDBE ČARTER LETOVI CODE SHARES PREVAGA ZAKONA PRVENSTVO PRIMENE USLOVA PREVOZA NAD PROPISIMA OPŠTE ODREDBE PERIOD VAŽNOSTI REDOSLED KUPONA I NJHOVA UPOTREBA NAZIV I ADRESA PREVOZIOCA TARIFE, POREZI, TAKSE, TROŠKOVI TARIFE TAKSE I OSTALE NAPLATE VALUTA ZAHTEVI U POGLEDU REZERVACIJA ROKOVI U VEZI SA KARTAMA LIČNI PODACI OBEZBEĐENJA SEDIŠTA POTVRDA REZERVACIJE PONIŠTENJE REZERVACIJE PRIJAVLJIVANJE I UKRCAVANJE NEPRIHVATANJE I OGRANIČENJE PREVOZA PRAVO NEPRIHVATANJA NA PREVOZ POSEBNA POMOĆ BESPLATAN PREVOZ PRTLJAGA VIŠAK PRTLJAGA STVARI KOJE SE NE PRIHVATAJU KAO PRTLJAG PRAVO ODBIJANJA PREVOZA PRAVO PREGLEDA PREDATI PRTLJAG NEREGISTROVAN PRTLJAG PREUZIMANJE I ISPORUKA PREDATOG PRTLJAGA ŽIVOTINJE RED LETENJA, KAŠNJENJE, OTKAZANI LETOVI RED LETENJA OTKAZIVANJE, PROMENA REDA LETENJA OPŠTE NEDOBROVOLJNO REFUNDIRANJE DOBROVOLJNE REFUNDACIJE REFUNDACIJA IZGUBLJENE KARTE PRAVO ODBIJANJA REFUNDACIJE VALUTA KO REFUNDIRA KARTU OPŠTE ODREDBE ELEKTRONSKI UREĐAJI ZABRANA PUŠENJA ARANŽMANI ZA DODATNE USLUGE ADMINISTRATIVNE FORMALNOSTI OPŠTE PUTNA DOKUMENTA ODBIJANJE PRAVA ULASKA U ZEMLJU OBAVEZE PUTNIKA U VEZI SA KAZNAMA, TROŠKOVIMA ZADRŽAVANJA CARINSKI PREGLED BEZBEDNOSNI PREGLED ODGOVORNOST U SLUČAJU ŠTETE VREMENSKO OGRANIČENJE ZA REKLAMACIJE I TUŽBE OBAVEŠTENJE O REKLAMACIJI OGRANIČENJA U VEZI SA PODNOŠENJEM TUŽBE SKRAĆENICE I POJMOVI TUMAČENJE POJMOVA KORIŠĆENIH U OVIM USLOVIMA: - KÔD AVIOKOMPANIJE - je dvoslovni ili troslovni kôd koji se odnosi na određenog avioprevozioca. - PRTLJAG - podrazumeva predmete, imovinu i druge lične stvari putnika, potrebne ili pogodne za oblačenje, upotrebu, udobnost i korišćenje u vezi s njegovim putovanjem. Osim ako nije drugačije navedeno, prtljag se sastoji od predatog i nepredatog prtljaga. - ODSEČAK ZA PRTLJAG - označava deo karte koji se odnosi na prevoz predatog prtljaga. - PRTLJAŽNI PRIVEZAK - je dokument koji izdaje prevozilac isključivo za raspoznavanje predatog prtljaga. - PREVOZILAC - označava vazdušnog prevozioca koji na osnovu ugovora prevozi putnike i stvari. - PREDAT PRTLJAG - je prtljag koji preuzima Jat Airways na čuvanje i za koji je izdao Odsečak za prtljag. - ROK ZA PRIJAVU NA LET - je rok koji aviokompanija određuje do kojeg su putnici dužni da obave formalnosti vezane za prijem na let i da dobiju kartu za ukrcavanje. - CODE SHARE - označava prevoz koji će izvršiti drugi prevozilac a ne onaj koji je naznačen na karti. - USLOVI UGOVORA - su pravila sadržana u karti ili planu puta, i kao takvi sadržani u ovim Uslovima prevoza. - POVEZANA KARTA - je karta izdata u vezi sa drugom kartom a zajedno sačinjavaju jedinstven ugovor o prevozu. - KONVENCIJA - označava Montrealsku konvenciju (1999) - KUPON - označava kako papirni kupon za let, tako i ektronski kupon koji daje putniku pravo da putuje letom navedenom na kuponu. - ŠTETA - obuhvata smrt, ranjavanje ili telesnu povredu putnika, kao i gubitak, delimičan gubitak, krađu i drugu vrstu štete nastalu usled ili u vezi sa prevozom ili drugom za prevoz vezanom uslugom koju pruža Jat Airways. - DANI - predstavljaju kalendarske dane, uključujući svih sedam dana u nedelji; s tim da se, kada se radi o obaveštenjima, datum slanja obaveštenja ne računa; i s tim da se za svrhe utvrđivanja roka važnosti Karte, datum izdavanja Karte ili datum početka putovanja ne računa. - ELEKTRONSKI KUPON - je elektronski kupon za let ili drugi vrednosni dokument koji se čuva u Jat Airways bazi podataka. - ELEKTRONSKA KARTA - obuhvata Itinerer/Potvrdu izdatu od strane Jat Airways-a ili u ime Jat Airways-a, Elektronske kupone i, u zavisnosti od slučaja, kartu za ukrcavanje. - KUPON ZA LET - predstavlja onaj deo Karte koji nosi naslov "Za putnika" ili, u slučaju Elektronske karte, Elektronski kupon u kojem su navedena mesta do/od kojih putnik ima pravo na prevoz. - VIŠA SILA - predstavlja vanredne i nepredviđene okolnosti izvan putnikove kontrole, čije se posledice nisu mogle izbeći uprkos svim merama predostrožnosti. - ITINERER/POTVRDA - predstavlja dokument ili dokumenta koja Jat Airways izdaje Putniku koji putuje na osnovu Elektronske karte i sadrži Putnikovo ime, podatke o letu i primedbe. - PUTNIK - označava sva lica, osim članova Jat Airways posade, koja se prevoze ili će biti prevezena avionom na osnovu Karte. - KUPON ZA PUTNIKA ili POTVRDA ZA PUTNIKA - jeste onaj deo Karte koju izdaje Jat Airways ili koja je izdata u ime Jat Airways-a, koja nosi dotični naslov i koju zadržava Putnik. - SDR - označava Special Drawing Right, odnosno Specijalna prava vučenja, shodno definiciji Međunarodnog monetarnog fonda. - PREKID PUTOVANJA - označava nameran prekid putovanja putnika u mestu između mesta polaska i mesta opredeljenja, s kojim se unapred saglasio prevozilac. - TARIFA - predstavlja objavljenu tarifu, troškove odnosno s njima povezane Uslove prevoza koju je avio kompanija prijavila odgovarajućim vlastima. - KARTA - je dokument pod nazivom "Putnička karta i Prtljažni list" ili Elektronsku karta izdat od strane ili u ime prevozioca i uključuje Uslove ugovora, napomene i kupone. - NEPREDAT PRTLJAG - je svaki drugi prtljag putnika osim predatog prtljaga. PRIMENA OPŠTE ODREDBE Jat Airways Uslovi prevoza važe samo za one letove, odnosno delove letova za koje je naziv ili kod Jat Airways naveden u rubrici za prevozioca na Karti za dotični let, odnosno deo leta. ČARTER LETOVI Ukoliko se prevoz vrši na osnovu ugovora o čarteru, ovi Uslovi važe samo u onoj meri u kojoj su implicitno ili na drugi način obuhvaćeni ugovorom o čarteru ili Kartom. CODE SHARE Na određenim letovima, Jat Airways ima sporazum sa drugim prevoziocima koji se nazivaju code share ugovori. To znači da će, iako je Putnik rezervaciju napravio kod Jat Airwaysa i poseduje kartu na kojoj je naveden naziv ili kôd Jat Airwaysa, možda druga aviokompanija obaviti let. Ukoliko se takav sporazum odnosi na Putnikov let, Jat Airways će istog prilikom pravljenja rezervacije obavestiti o tome koja aviokompanija će obaviti let. PREVAGA ZAKONA Ovi Uslovi prevoza primenjuju se u svim slučajevima osim u slučaju da su u suprotnosti sa Jat Airways Tarifama ili važećim zakonskim propisima, u kojem slučaju se primenjuju dotične Tarife, odnosno zakonski propis. U slučaju da je bilo koji od ovih Uslova prevoza nevažeći na osnovu određenog zakonskog propisa, ostale odredbe Uslova ostaće na snazi. PRVENSTVO PRIMENE USLOVA PREVOZA NAD PROPISIMA Osim ako nije drugačije predviđeno ovim Uslovima prevoza, u slučaju neusaglašenosti ovih Uslova prevoza i propisa Jat Airwaysa u odnosu na određeno pitanje, ovi Uslovi prevoza imaće prvenstvo. KARTA OPŠTE ODREDBE Jat Airways će uslugu prevoza pružiti samo Putniku čije ime je navedeno na Karti i od kojeg može tražiti dokaz o identitetu. Karta je neprenosiva. Određene Karte prodaju se sa popustom i stoga podležu samo delimičnoj refundaciji ili refundacija uopšte nije moguća. Izaberite opciju Tarife koja najviše odgovara vašim potrebama. Putniku se takođe preporučuje da pribavi odgovarajuće osiguranje za slučaj da bude prinuđen da otkaže Kartu. Ukoliko Putnik poseduje Kartu koja je potpuno neiskorišćena, a sprečen je da putuje usled dejstva Više sile, treba odmah da obavesti o tome Jat Airways i dostavi dokaze o pomenutom dejstvu Više sile. Jat Airways će Putniku u tom slučaju odobriti svojevrstan kredit za deo vrednosti Karte koji se ne refundira. Ovaj iznos, umanjen za vrednost administrativnih troškova, Putnik će moći da iskoristi za putovanje Jat Airwaysom nekom drugom prilikom. Karta jeste i ostaje uvek vlasništvo prevozioca koji je istu izdao. Osim u slučaju Elektronske karte, Putnik neće imati pravo na prevoz ukoliko ne pokaže važeću Kartu koja sadrži Kupon za dotični let i sve ostale neiskorišćene Kupone za let i Kupone za putnika. Takođe, neće imati pravo na prevoz ukoliko je Putnikova Karta oštećena ili na drugi način izmenjena osim od strane Jat Airwaysa ili Jat Airwaysovog ovlašćenog agenta. U slučaju Elektronske karte, Putnik neće imati pravo na prevoz ukoliko ne pokaže lične isprave i ukoliko na njegovo ime nije izdata važeća Elektronska karta. U slučaju da Putnik Kartu (ili određeni deo iste) izgubi ili ošteti ili u slučaju da poseduje Kartu bez Kupona za putnika i uobičajenih Kupona za let, Jat Airways će na zahtev dotičnog Putnika zameniti Kartu (ili određeni deo iste) izdavanjem nove Karte, pod uslovom da Putnik dostavi odgovarajuće dokaze o tome da je važeća Karta za dotični(e) let(ove) svojevremeno izdata i da potpiše izjavu o spremnosti da Jat Airwaysu nadoknadi eventualne troškove i gubitke, do iznosa vrednosti prvobitne karte, koje Jat Airways ili drugi prevozilac pretrpi u slučaju zloupotrebe Karte. Prevozilac koji izdaje Kartu može naplatiti određene administrativne troškove za ovu uslugu, osim u slučaju da je Karta izgubljena ili oštećena krivicom prevozioca koji je istu izdao ili njegovog agenta. U slučaju da pomenutih dokaza nema ili da Putnik ne potpiše pomenutu izjavu, prevozilac koji izdaje Kartu može zahtevati da Putnik plati punu cenu Karte za zamenu iste, koja će moći da se refundira kada prevozilac koji izdaje Kartu dobije dokaze da izgubljena ili oštećena Karta nije iskorišćena pre isteka njene važnosti. Ukoliko Putnik prvobitnu Kartu pronađe pre isteka njene važnosti i preda je prevoziocu koji je Putniku izdao novu Kartu, gore navedena refundacija biće izvršena odmah. Karta predstavlja vrednosni dokument i Putnik treba da preduzme odgovarajuće korake da istu sačuva, kako ne bi došlo do gubitka ili krađe iste. PERIOD VAŽNOSTI Osim kada je drugačije navedeno u Karti, ovim Uslovima ili važećim Tarifama (koji mogu ograničiti važnosti Karte, u kojem slučaju će pomenuto ograničenje važnosti biti navedeno na Karti), Karta važi: - godinu dana od datuma početka putovanja ili ukoliko nijedan deo karte nije iskorišćen, od datuma njenog izdavanja. U slučaju da Putnik ne bude u mogućnosti da putuje u okviru perioda važnosti Karte zato što u vreme kada je on zahtevao rezervaciju Jat Airways nije bio u mogućnosti da obezbedi mesto za let, važnost Karte se produžava ili će Putnik imati pravo na eventualnu refundaciju. Ukoliko Putnik, nakon što je započeo putovanje, bude sprečen da putuje u okviru roka važenja Karte usled bolesti, Jat Airways može produžiti važnost do datuma kada postane ponovo sposoban da putuje, odnosno do prvog Jat Airways leta nakon tog datuma i to iz mesta gde se putovanje nastavlja, na letu na kojem ima raspoloživog mesta i u klasi koja je plaćena. Putnik mora posedovati lekarsku potvrdu kao dokaz o pomenutoj bolesti. Kada preostali Kuponi za let ili, u slučaju Elektronske karte, elektronski kupon predviđa jedno ili više prekida putovanja, važnost Karte može biti produžena za najmanje tri meseca od datuma navedenog na pomenutoj potvrdi. Jat Airways će takođe produžiti rok važenja Karata ostalim članovima Putnikove uže porodice. U slučaju smrti Putnika za vreme putovanja, Karte osoba koja putuju zajedno sa Putnikom mogu biti promenjene uz zanemarivanje propisa o minimalnom boravku ili produženjem važnosti. U slučaju smrti člana uže porodice Putnika koji je započeo putovanje, važenje Putnikove Karte i Karata članova njegove uže porodice koji putuju zajedno sa njim može biti promenjeno. Sve pomenute izmene biće izvršene po prijemu važećeg Izvoda iz knjige umrlih, a produženje perioda važnosti biće najviše do četrdesetpet (45) dana od datuma smrti. REDOSLED KUPONA I NJIHOVA UPOTREBA Karta koju Putnik kupi važi samo za prevoz koji je naveden na Karti, od mesta polaska, preko svih Planiranih mesta zaustavljanja, do konačnog odredišta. Cena koju je platio zasniva se na Jat Airways Tarifama i odnosi se na prevoz koji je naveden na Karti. Ista predstavlja bitan deo Jat Airways ugovora sa Putnikom. Karta neće biti uzeta u obzir i njena važnost će prestati ukoliko svi Kuponi ne budu upotrebljeni po redosledu po kojem su dati u Karti. Ukoliko Putnik želi da promeni određene aspekte svog prevoza, treba da kontaktira Jat Airways unapred. Cena Putnikovog izmenjenog prevoza biće izračunata, a Putnik će moći da bira da li da prihvati novu cenu ili da nastavi prevoz prema elementima navedenim na Karti. Ukoliko bude neophodno da izmeni bilo koji aspekt putovanja usled dejstva Više sile, Putnik treba da kontaktira Jat Airways što je moguće pre i Jat Airways će uložiti razumne napore da ga preveze do naredne tačke Usputnog zaustavljanja ili do konačnog odredišta, bez ponovnog obračuna tarife. Ukoliko Putnik promeni prevoz bez naše saglasnosti, Jat Airways će obračunati odgovarajuću cenu izmenjenog putovanja. Putnik će biti dužan da plati eventualnu razliku između cene koju je platio i ukupne cene izmenjene rute. Jat Airways će refundirati eventualnu razliku ukoliko je nova cena niža od prethodne, a neiskorišćeni Kuponi nemaju nikakvu vrednost. Određene izmene neće prouzrokovati izmenu cene, dok druge, kao što je izmena mesta polaska (na primer, ako Putnik ne iskoristi prvi segment) ili promena pravca putovanja, mogu izazvati uvećanje cene. Mnoge tarife važe samo za one dane i letove koji su navedeni na Karti i ne mogu se menjati, odnosno mogu se menjati samo uz doplatu. Svaki Kupon za let sadržan u Karti biće prihvaćen za prevoz u klasi, odnosno za datum i let na kojima je mesto rezervisano. Kada je Karta prvobitno izdata bez rezervacije, mesto može biti rezervisano naknadno shodno Jat Airways Tarifama i raspoloživosti mesta na traženom letu. U slučaju da se Putnik ne pojavi na letu a da prethodno nije obavestio Jat Airways, kompanija ima pravo da otkaže njegovu rezervaciju za povratak ili za nastavak putovanja. Međutim, ukoliko Puntik unapred obavesti Jat Airways, njegove dalje rezervacije neće biti poništene. NAZIV I ADRESA PREVOZIOCA Naziv Jat Airwaysa može na Karti biti skraćen na odgovarajući kôd avio kompanije ili na drugi način. Adresom Jat Airwaysa smatraće se aerodrom polaska koji je naveden pored prve skraćenice naziva avio kompanije u rubrici "Prevozilac" na Karti ili, u slučaju Elektronske karte, kao što je navedeno za Jat Airways na prvom segmentu leta Itinerera/potvrde. TARIFE, POREZI, TAKSE, TROŠKOVI TARIFE Tarife se primenjuju za prevoz od aerodroma mesta polaska do aerodroma mesta opredeljenja, osim ako nije drugačije naznačeno. Tarife ne uključuju zemaljski prevoz između aerodroma, kao ni između aerodroma i terminala u gradu. Cena koju Putnik plaća obračunava se prema Jat Airways Tarifama važećim na dan plaćanja za putovanje po itinereru navedenom na Karti. TAKSE I OSTALE NAPLATE Važeće takse i ostale naplate koje utvrđuju državni organi ili operater aerodroma snosi Putnik. Prilikom kupovine Karte Putnik će biti obavešten o svim taksama i naplatama koje nisu uključene u cenu i koje će najčešće biti odvojeno prikazane na Karti. Takse i naplate vezane za vazdušni prevoz podložne su stalnim izmenama i mogu biti uvedene i nakon što Karta bude izdata. Eventualna povećanja taksi ili naplata navedenih na Karti snosi Putnik. Takođe, ukoliko nova taksa ili trošak budu uvedeni nakon što je Karta već izdata, isti će biti na teret Putnika. U slučaju da određene takse i naplate koje je Putnik platio Jat Airways prilikom izdavanja Karte budu umanjene ili ukinute tako da se više ne odnose na Putnika ili da je njihov iznos manji, Putnik ima pravo da traži povraćaj novca. VALUTA Tarife, takse i ostale naplate naplaćuju se u valuti zemlje u kojoj je Karta izdata, osim ako Jat Airways ili njegov ovlašćeni agenti nije naveo drugu valutu prilikom ili pre plaćanja (npr. usled nekonvertibilnosti lokalne valute). REZERVACIJE ZAHTEVI U POGLEDU REZERVACIJA Jat Airways ili njegov ovlašćeni agent napraviće rezervaciju za Putnikovo putovanje. Na zahtev Putnika, Jat Airways može izdati pismenu potvrdu rezervacije. Neke vrste tarifa podležu određenim uslovima koji ograničavaju ili isključuju Putnikovo pravo da menja ili otkaže rezervaciju. ROKOVI U VEZI SA KARTAMA Ukoliko Putnik nije platio Kartu pre roka za plaćanje o kojem ga je Jat Airways ili njegov ovlašćeni agent obavestio, Jat Airways ima pravo da poništi Putnikovu rezervaciju. LIČNI PODACI Jat Airways uzima Putnikove lične podatke radi pravljenja rezervacije, prodaje Karte, pružanja dodatnih usluga, razvoja i pružanja usluga, olakšavanja imigracionih procedura i dostavljanja pomenutih podataka odgovarajućim državnim organima u vezi sa Putnikovim putovanjem. Stoga, Putnik ovlašćuje Jat Airways da čuva i koristi pomenute podatke, te da iste prosleđuje Jat Airways poslovnicama i predstavništvima, ovlašćenim agentima, državnim organima, drugim prevoziocima ili pružaocima pomenutih usluga. OBEZBEĐENJE SEDIŠTA Jat Airways će nastojati da poštuje unapred izražene zahteve u pogledu rasporeda sedenja, međutim nije u stanju da putniku garantuje da će sedeti na određenom mestu. Jat Ariways zadržava pravo da rasporedi mesta ili promeni raspored mesta čak i nakon ukrcavanja u avion. Ovo može biti neophodno iz operativnih, sigurnosnih ili bezbednosnih razloga. POTVRDA REZERVACIJE Rezervacije za produžetak putovanja ili za povratak mogu zahtevati potvrdu rezervacije u određenom vremenskom roku. Jat Airways će Putnika obavestiti o tome kada je pomenuta potvrda potrebna, kao i o načinu i mestu njenog izdavanja. Na Jat Airways letovima Putnik je u obavezi da potvrdi rezervaciju 48 sati pre leta. Ukoliko Putnik ne potvrdi rezervaciju, može se desiti da Jat Airways poništi njegove rezervacije za dalje putovanje ili za povratak. Međutim, ukoliko Putnik obavesti Jat Airways o tome da i dalje želi da putuje, Jat Airways će ponovo izvršiti rezervaciju i izvršiti traženi prevoz. Ukoliko na datom letu nema mesta, Jat Airways će uložiti razumne napore da Putnika preveze do sledeće ili konačne destinacije. Putnik treba da proveri zahteve u pogledu potvrde rezervacije drugih avioprevozilaca uključenih u njegovo putovanje. Ukoliko postoji zahtev da se rezervacija potvrdi Putnik to mora učiniti kod prevozioca čiji kôd je na karti naveden za dotični let. PONIŠTENJE REZERVACIJA Ukoliko putnik ne iskoristi rezervaciju a o tome ne obavesti Jat Airways, Jat Airways može da poništi ili zahteva poništenje bilo koje sledeće rezervacije, bilo u odlasku ili povratku. PRIJAVLJIVANJE I UKRCAVANJE NA LET Rokovi za prijavljivanje na let razlikuju se od aerodroma do aerodroma. Savet Jat Airwaysa je da se o ovim rokovima Putnik raspita i da ih se pridržava. Putovanje će proteći prijatnije i sa manje problema ukoliko Putnik ostavi sebi dovoljno vremena za poštovanje pomenutih rokova. Jat Airways zadržava pravo da poništi Putnikovu rezervaciju ukoliko se isti ne pridržava rokova za prijavljivanje na let. Jat Airways ili njegov ovlašćeni agent obavestiće Putnika o roku za prijavljivanje na prvi let Jat Airwaysom tokom putovanja. O rokovima za prijavljivanje na sve ostale letove tokom pomenutog putovanja Putnik je dužan da se raspita sam. Rokovi za prijavljivanje na Jat Airways letove mogu se naći u našem redu letenja ili iste možete dobiti od Jat Airwaysa, odnosno njegovih ovlašćenih agenata. Putnik mora biti prisutan u prostoru za ukrcavanje u avion najkasnije do vremena koje mu je Jat Airways saopštio prilikom prijavljivanja za let. Jat Airways ima pravo da poništi rezervaciju Putnika, ukoliko se isti na vreme ne pojavi na izlazu za ukrcavanje. Jat Airways ne snosi odgovornost za gubitke ili troškove koje Putnik eventualno pretrpi zato što se nije pridržavao odredbi ovog člana. NEPRIHVATANJE I OGRANIČENJE PREVOZA PRAVO NEPRIHVATANJA NA PREVOZ Jat Airways ima pravo da odbije prevoz svakog putnika ili putničkog prtljaga iz razloga bezbednosti leta ili po svom diskrecionom pravu. U tom slučaju, Putnik će imati pravo na refundaciju. Jat Airways takođe ima pravo da odbije da preveze Putnika ili njegov prtljag u sledećim situacijama: - Ukoliko je takva mera neophodna iz razloga poštovanja bilo kog zakona, propisa ili naredbe zemlje iz koje, u koju ili preko koje se leti; - Ukoliko prevoz Putnika ili njegovog prtljaga može dovesti u opasnost ili uticati na sigurnost, zdravlje ili komfor drugih putnika ili posade; - Ukoliko Putnikovo psihičko ili fizičko stanje, uključujući umanjene sposobnosti usled dejstva alkohola ili droga, predstavlja opasnost ili rizik za samog Putnika, druge putnike, posadu ili imovinu na letu; - Ukoliko se Putnik nedolično ponašao na nekom prethodnom letu i Jat Airways ima razloga da smatra da bi takvo ponašanje moglo da se ponovi; - Ukoliko Putnik odbije da se podvrgne bezbednosnoj proveri; - Ukoliko Putnik nije platio predviđene poreze, takse i troškove; - Ukoliko Putnik ne poseduje neophodne putne isprave, ukoliko postoji mogućnost da će pokušati da uđete u zemlju u kojoj sme da boravi samo u tranzitu ili za koju nema odgovarajuće putne isprave, ukoliko uništi svoje isprave tokom leta ili odbije da uz priznanicu preda svoje putne isprave posadi leta na njihov zahtev; - Ukoliko pokaže Kartu koja je pribavljena na nezakonit način, kupljena od lica koje nije Jat Airways ili njegov ovlašćeni agent ili koja je prijavljena kao izgubljena ili ukradena, ukoliko je ista falsifikovana ili ukoliko Putnik nema dokaza da je nosilac naveden na Karti; - Ukoliko se Putnik nije pridržavao gore navedenih odredbi o redosledu i korišćenju kupona ili ukoliko pokaže Kartu koju je izdalo ili promenilo lice koje nije Jat Airways ili njegov ovlašćeni agent ili ukoliko je Karta oštećena; - Ukoliko se Putnik nije pridržavao Jat Airways uputstava u pogledu sigurnosti ili bezbednosti. POSEBNA POMOĆ Prevoz nepraćene dece, osoba umanjenih sposobnosti, trudnica i bolesnika ili drugih lica kojima je potrebna posebna pomoć zahteva prethodan dogovor sa Jat Airwaysom a u skladu sa njegovim propisima. PRTLJAG BESPLATAN PREVOZ PRTLJAGA Putnik ima pravo na besplatan prevoz određene količine prtljaga, shodno uslovima i ograničenjima koje može dobiti od Jat Airwaysa ili njegovog ovlašćenog agenta, a mogu se videti i kroz GDS (Globalni distributivni sistem). VIŠAK PRTLJAGA Putnik je dužan da plati troškove prevoza viška Prtljaga, odnosno količine koji prelazi limit za besplatan prevoz prtljaga. Cene prevoza Prtljaga Putnik dobija od Jat Airwaysa. STVARI KOJE SE NE PRIHVATAJU KAO PRTLJAG Putnikov Prtljag ne sme sadržati sledeće: - Predmete koji mogu ugroziti bezbednost aviona, odnosno lica ili imovine u avionu, kao što su predmeti navedeni u DANGEROUS GOODS REGULATIONS (Propisi o prevozu opasne robe), INTERNATIONAL CIVIL AVIATION ORGANIZATION (ICAO) (Organizacija međunarodne civilne avijacije) i INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA) (Udruženje za međunarodni saobraćaj) i u propisima prevozilaca. (Detaljne informacije mogu se dobiti od Jat Airwaysa); - Predmete čiji prevoz je zabranjen zakonom, propisima ili uredbama bilo koje države iz koje, u koju ili preko koje se obavlja let; - Predmete koje Jat Airways smatra nepodesnim za prevoz zato što su opasni ili nebezbedni ili usled njihove težine, veličine, oblika ili prirode, odnosno koji su lomljivi ili kvarljivi u zavisnosti od, između ostalog, tipa aviona kojim se prevoz vrši. Obaveštenja o neprihvatljivom prtljagu mogu se dobiti na zahtev; - Vatreno oružje i municija, osim onih koji se koriste za lov i sport, ne smeju se prevoziti kao Prtljag. Lovačko i sportsko oružje i municija mogu biti prihvaćeni kao registrovani prtljag. Oružje mora biti ispražnjeno, zakočeno i upakovano. Prevoz municije vrši se u skladu sa propisima ICAO i IATA; - Jat Airways može po sopstvenom nahođenju prihvatiti kao registrovan prtljag oružje antikvarske vrednosti u koje spadaju vatreno oružje, mačevi, noževi i sl. ali ne mogu biti primljeni u putničku kabinu; - Putnik ne sme u okviru predatog prtljaga prenositi novac, nakit, dragocene metale, računare, personalne elektronske uređaje, vrednosne hartije, obveznice i druge vrednosti, poslovna dokumenta, pasoše i druge lične isprave i uzorke. Ukoliko, uprkos zabrani, određeni gore navedeni predmeti ipak budu prisutni u vašem Prtljagu, Jat Airways ne snosni odgovornost za njihov gubitak ili oštećenje. Detaljne informacije možete pogledati na web sajtu www.jat.com (Prtljag). PRAVO ODBIJANJA PREVOZA Jat Airways će odbiti da primi gore navedene predmete kao Prtljag i može odbiti da nastavi prevoz pomenutih predmeta ukoliko ustanovi da prtljag sadrži bilo koji od takvih predmeta. Jat Airways ima pravo da odbije da preveze kao prtljag gore navedene predmeta koje smatra neprikladnim za prevoz zbog njihove veličine, oblika, težine, sadržaja i prirode, iz bezbednosnih, odnosno operativnih razloga ili zato što narušavaju komfor ostalih putnika. Informacije o neprihvatljivim delovima Prtljaga mogu se dobiti na zahtev. Jat Airways ima pravo da odbije prijem Prtljaga ukoliko smatra da nije adekvatno i sigurno upakovan u odgovarajuću ambalažu. Informacije o pakovanju i ambalaži koje Jat Airways smatra neprihvatljivim mogu se dobiti na zahtev. PRAVO PREGLEDA Jat Airways ima pravo da, iz sigurnosnih i bezbednosnih razloga, zatraži od Putnika dozvolu da izvrši pretres i rentgensku proveru Putnika i njegovog Prtljaga. Ukoliko Putnik nije prisutan, pretres njegovog Prtljaga može biti obavljen u njegovom odsustvu kako bi se utvrdilo da li isti poseduje, odnosno da li njegov Prtljag sadrži neki od gore navedenih predmeta ili vatreno oružje, municiju ili oružje koji nisu prijavljeni Jat Airwaysu. Ukoliko Putnik nije saglasan sa ovakvim zahtevom, Jat Airways ima pravo da odbije da izvrši prevoz Putnika i njegovog Prtljaga. Ukoliko usled pretresa ili rentgenske provere Putnik ili njegov Prtljag pretrpe štetu, Jat Airways neće snositi odgovornost za istu osim ako nije izazvana greškom ili nemarom kompanije. PREDATI PRTLJAG Prilikom predavanja Jat Airwaysu Prtljaga koji će biti tretiran kao Predati prtljag, Jat Airways će isti primiti i izdati Privezak za kupon za svaki komad Predatog prtljaga. Predati prtljag mora biti obeležen etiketom koja sadrži Putnikovo ime i ostale lične podatke. Predati prtljag će, kad god je to moguće, biti prevezen istim avionom kojim putuje Putnik, osim ako Jat Airways odluči da, iz sigurnosnih, bezbednosnih ili operativnih razloga isti preveze drugim letom. NEREGISTROVAN PRTLJAG Jat Airways ima pravo da odredi maksimalne dimenzije, odnosno težinu Prtljaga koji Putnik može uneti u avion. Ukoliko Jat Airways to ne učini, Putnikov Prtljag u svakom slučaju mora biti takvih dimenzija da može stati ispod sedišta ispred Putnika ili u zatvoren prtljažni odeljak u putničkoj kabini. Ako Putnikov Prtljag ne može na ovaj način da se odloži, ima veću težinu od dozvoljene ili se smatra nebezbednim iz bilo kojih razloga, mora biti prevezen kao Predati prtljag. Predmeti koji nisu pogodni za prevoz u odeljku za robu (kao što su osetljivi muzički instrumenti) i koji ne zadovoljavaju gore navedene zahteve, neće biti primljeni na prevoz u putničkoj kabini ako Putnik prethodno o tome nije obavestio Jat Airways i ukoliko mu Jat Airways nije prethodno dao odobrenje za prevoz istih. Prevoz takvih predmeta može da se naplati posebno. PREUZIMANJE I ISPORUKA PREDATOG PRTLJAGA Putnik je dužan da preuzme Predati prtljag čim bude dostupan u Mestu opredeljenja ili prekida putovanja. Ukoliko Prtljag ne bude preuzet u razumnom roku, Jat Airways ima pravo da naplati troškove skladištenja. U slučaju da Predati prtljag ne bude preuzet u roku od tri (3) meseca od dana kada je stavljen Putniku na raspolaganje, Jat Airways ima pravo da isti otuđi bez ikakve obaveze prema Putniku. Ukoliko osoba koja preuzima Prtljag ne pokaže Odsečak za prtljag i Prtljažni privezak, Jat Airways će Prtljag dotičnoj osobi isporučiti samo pod uslovom da ista ponudi uverljive dokaze o svom pravu da preuzme Prtljag. ŽIVOTINJE Jat Airways prevoz životinja vrši u skladu sa sledećim uslovima: - Putnik je dužan da se postara za to da životinje kao što su psi, mačke, pernati i drugi kućni ljubimci budu propisno smešteni u kavez i da imaju važeća zdravstvena uverenja, potvrde o vakcinaciji, dozvole za ulazak i druga dokumenta u skladu sa zahtevima zemlje u koju se ulazi ili se u istoj nalazi u tranzitu. U suprotnom, životinje neće biti primljene na prevoz. Jat Airways može postaviti i druge uslove za prevoz životinja, o kojima Putnik može da se informiše kod aviokompanije. - Ukoliko bude prihvaćena kao Prtljag, životinja, zajedno sa kontejnerom i hranom neće biti uključena u dozvoljen besplatan Prtljag za koji je odobren besplatan prevoz, već će predstavljati višak prtljaga za koji Putnik plaća odgovarajuću cenu. - Psi vodiči koji su u pratnji Putnika umanjenih sposobnosti prevoze se besplatno uz već odobreni maksimum Prtljaga koji se prevozi besplatno, shodno Jat Airwaysovim uslovima koje Putnik može dobiti na upit. - Kada prevoz ne podleže pravilima o odgovornosti Konvencije, Jat Airways neće snositi odgovornost za povredu, gubitak, bolest ili smrt životinje koje je Jat Airways prihvatio na prevoz, osim ako navedena stanja nisu nastupila usled nemara Jat Airwaysa. - Jat Airways ne snosi odgovornost u slučaju da određena životinja nema neophodne dozvole za ulazak i izlazak, zdravstvene potvrde i druga dokumenta vezana za ulazak životinje u, tranzit kroz ili izlazak iz određene zemlje, države ili teritorije, a osoba koja putuje sa životinjom dužna je da nadoknadi Jat Airwaysu sve kazne, troškove, gubitke ili obaveze koje Jat Airways eventualno usled toga pretrpi. RED LETENJA, KAŠNJENJE, OTKAZANI LETOVI RED LETENJA Objavljeni red letenja može biti izmenjen u intervalu od datuma objavljivanja do datuma putovanja. Jat Airways ne garantuje objavljeni red letenja i isti ne predstavljaju sastavni deo Putnikovog ugovora sa Jat Airwaysom. Pre nego što Jat Airways prihvati rezervaciju, obavestiće Putnika o važećem redu letenja u tom momentu i isti će biti prikazan na Putnikovoj Karti. Postoji mogućnost da dođe do izmene reda letenja nakon što Karta bude izdata. Ukoliko Putnik ostavi svoje podatke za kontakt, Jat Airways će nastojati da ga obavesti o svim izmenama. Ukoliko, nakon što je Putnik već kupio Kartu, Jat Airways unese bitne izmene u red letenja koje Putniku ne odgovaraju, a ne bude u mogućnosti da istom rezerviše mesto na drugom letu koji mu odgovara, Putnik ima pravo na refundaciju. OTKAZIVANJE, PROMENA REDA LETENJA Jat Airways će preduzeti neophodne mere da izbegne kašnjenja prilikom prevoza Putnika i njihovog prtljaga. U okviru ovih mera i u nastojanju da izbegne otkazivanje leta, u izuzetnim situacijama Jat Airways može napraviti aranžman za prevoz Putnika drugom aviokompanijom, odnosno drugim avionom. Ako zbog okolnosti koje su van njegove kontrole Jat Airways otkaže ili odloži let, ne izvrši sletanje na aerodrom prekida putovanja ili krajnjeg opredeljenja ili prouzrokuje da putnik izgubi vezu za naredni let za koji ima rezervaciju, Jat Airways je dužan da preduzme jedan od sledećih koraka: - da Putnika što je moguće pre preveze drugim letom na kojem ima raspoloživih mesta bez dodatnih troškova za Putnika i, ukoliko je potrebno, produži važnost njegove Karte; ili - da Putnika rerutira do aerodroma opredeljenja prema destinaciji navedenoj na njegovoj Karti na letu Jat Airwaysa ili na drugi sporazumno dogovoreni način i u dogovorenoj klasi prevoza, bez dodatnih troškova za Putnika. Ukoliko cena i troškovi rute na koju je Putnik preusmeren budu manji od iznosa koji je već platio, Jat Airways je dužan da Putniku nadoknadi razliku, odnosno da mu isplati refundaciju. U bilo kojem od navedenih slučajeva, ako nije drugačije predviđeno Konvencijom, Jat Airways ne snosi nikakvu dalju odgovornost u odnosu na Putnika. Ukoliko Jat Airways nije u stanju da obezbedi već rezervisano sedište, dužan je da isplati kompenzaciju Putniku koji nije primljen na let u skladu sa važećim zakonima i Jat Airways Procedurom o pravima putnika u slučajevima uskraćivanja ukrcavanja, otkazivanja i velikog kašnjenja letova. Prava putnika se mogu pregledati na web sajtu prevozioca (www.jat.com /Obaveštenje o pravima putnika u slučajevima uskraćivanja ukrcavanja, otkazivanja i velikog kašnjenja letova). REFUNDACIJE OPŠTE Jat Airways će refundirati Kartu ili određeni neiskorišćeni deo Karte u skladu sa važećim tarifskim pravilima, na sledeći način: - Ukoliko nije drugačije utvrđeno, Jat Airways će refundaciju isplatiti ili licu na čije ime glasi Karta ili licu koje je Kartu platilo, pod uslovom da podnese zadovoljavajući dokaz o plaćanju. - Ukoliko je Kartu platilo drugo lice, a ne Putnik na čije ima glasi Karta, a na Karti je navedeno da postoje ograničenja u pogledu refundacije, Jat Airways će refundaciju isplatiti samo licu koje je platilo Kartu ili prema njegovom nalogu. Osim u slučaju izgubljene Karte, Jat Airways će refundacije isplaćivati samo pod uslovom da se podnese Karta i svi neiskorišćeni Kuponi za let. NEDOBROVOLJNO REFUNDIRANJE Ukoliko Jat Airways otkaže let, ne obavi let prema redu letenja, ne sleti u mesto opredeljenja ili mesto prekida putovanja ili ukoliko krivicom Jat Airwaysa Putnik propusti let na koji je trebalo da presedne i za koji ima rezervaciju, iznos refundacije biće: - ukoliko nijedan deo Karte nije iskorišćen, iznos u visini tarife koju je Putnik platio; - ukoliko je deo Karte iskorišćen, refundirani iznos neće biti manji od razlike između plaćene tarife i važeće tarife za putovanje između tačaka za koje je Karta izdata. DOBROVOLJNE REFUNDACIJE Ukoliko Putnik želi da mu se refundira karta iz nekih drugih razloga, iznos refundacije će biti: - Ukoliko nijedan deo Karte nije iskorišćen, iznos jednak tarifi koja je plaćena, umanjen za manipulativne troškove ili troškove otkazivanja rezervacije; - Ukoliko je određeni deo Karte iskorišćen, refundacija će biti jednaka razlici između plaćene tarife i primenljive tarife za putovanje između tačaka za koje je Karta iskorišćena, umanjena za iznos manipulativnih troškova ili troškova za otkazivanje rezervacije. REFUNDACIJA IZGUBLJENE KARTE Ukoliko izgubite Kartu ili određeni deo iste i nakon što Jat Airwaysu dostavite odgovarajući dokaz o tome i platite odgovarajuće manipulativne troškove, refundacija će biti isplaćena odmah po isteku važnosti Karte, pod uslovom: - da izgubljena Karta ili izgubljeni deo iste nisu iskorišćeni, refundirani ili zamenjeni (osim u slučajevima kada je korišćenje, refundacija ili zamena izvršena od strane trećeg lica usled nemara Jat Airwaysa); - da se osoba kojoj se refundacija isplaćuje, obaveže, u obliku zadovoljavajućem za Jat Airways, da će taj iznos vratiti Jat Airwaysu u slučaju prevare, odnosno ukoliko je izgubljenu Kartu ili izgubljeni deo iste iskoristilo treće lice (osim u slučajevima kada je prevara ili korišćenje od strane trećeg lica rezultat nemara Jat Airwaysa). Ukoliko Jat Airways ili njegov ovlašćeni agent izgube Kartu ili određeni deo iste, odgovornost za to snosi Jat Airways. PRAVO ODBIJANJA REFUNDACIJE Jat Airways ima pravo da odbije da isplati refundaciju u slučajevima kada je zahtev za istu podnet nakon isteka važnosti Karte. Jat Airways će odbiti da refundira Kartu koja je podneta njemu ili državnim organima kao dokaz o nameri napuštanja zemlje, osim ukoliko Jat Airwaysu dostavite odgovarajuće dokaze o dozvoli da ostanete u zemlji drugim prevoziocem ili drugim prevoznim sredstvom. VALUTA Jat Airways zadržava pravo da refundaciju isplati u istoj valuti u kojoj je Karta plaćena. KO REFUNDIRA KARTU Dobrovoljne refundacije isplaćuje isključivo prevozilac koji je Kartu izdao ili njegov ovlašćeni agent. PONAŠANJE U AVIONU OPŠTE ODREDBE Ukoliko Jat Airways smatra da je Putnikovo ponašanje u avionu takvo da dovodi u opasnost avion ili lica i imovinu na njemu, odnosno da ometa članove posade u obavljanju njihove dužnosti ili ukoliko se Putnik ne povinuje uputstvima posade uključujući, između ostalog, onima koji se odnose na pušenje, konzumiranje alkohola ili droge ili ukoliko se ponaša na način koji narušava komfor ili mir drugih putnika ili posade ili koji može rezultirati štetom ili povredom istih, Jat Airways ima pravo da preduzme mere koje smatra neophodnim za prekidanje takvog ponašanja, uključujući onemogućavanje kretanja. Jat Airways ima pravo da od Putnika zahteva da se iskrca iz aviona i odbije dalji prevoz na bilo kojoj tački, te da preduzme zakonske mere protiv Putnika za prekršaje koje je počinio dok se nalazio u avionu. ELEKTRONSKI UREĐAJI Iz sigurnosnih razloga, Jat Airways ima pravo da u avionu zabrani ili ograniči korišćenje elektronske opreme uključujući, između ostalog, mobilne telefone, laptop računare, portabl uređaje za snimanje, portabl radio prijemnike, CD plejere, elektronske igre ili odašiljače, uključujući igračke sa daljinskim upravljačima i voki-tokije. Upotreba slušnih aparata i pejsmejkera je dozvoljena. ZABRANA PUŠENJA Na svim Jat Airways letovima nije dozvoljeno pušenje. ARANŽMANI ZA DODATNE USLUGE Ukoliko Jat Airways napravi aranžman sa trećim licima na osnovu kojeg će vam treća lica pružati usluge izvan vazdušnog prevoza ili ukoliko Jat Airways izda kartu ili vaučer koji se odnosi na prevoz ili usluge (osim usluga vazdušnog prevoza) koje vrši/pruža treće lice, kao što su hotelske rezervacije ili rentiranje kola, Jat Airways nastupa isključivo kao Putnikov agent. Takvi aranžmani podležu uslovima pružaoca usluga - trećeg lica. ADMINISTRATIVNE FORMALNOSTI OPŠTE Putnik je dužan da pribavi neophodna putna dokumenta i vize i da se pridržava zakona, propisa, uredbi, uslova i pravila putovanja zemalja do/od kojih putuje i kroz koje tranzitira. Jat Airways ne snosi odgovornost za posledice koje Putnik pretrpi ukoliko ne pribavi odgovarajuća dokumenta ili vize i ukoliko se ne pridržava pomenutih zakona, propisa, uredbi, zahteva, uslova, pravila i uputstava. PUTNA DOKUMENTA Pre putovanja, Putnik je dužan da pokaže sve dozvole za izlazak i ulazak u zemlju, kao i ostala dokumenta koja nalažu zakoni, propisi, uredbe, zahtevi i pravila putovanja dotičnih zemalja, te da dozvoli Jat Airwaysu da zadrži kopije istih. Jat Airways zadržava pravo da uskrati prevoz Putniku koji ne poštuje ova pravila, odnosno onoga čija putna dokumenta nisu ispravna. ODBIJANJE PRAVA ULASKA U ZEMLJU Ukoliko Putniku bude usraćeno pravo ulaska u određenu zemlju, isti će biti dužan da plati eventualnu kaznu koju Vlada dotične zemlje bude namenila Jat Airwaysu. Jat Airways neće refundirati cenu karte za prevoz do mesta na kojem je pomenuto pravo uskraćeno. OBAVEZE PUTNIKA U VEZI SA KAZNAMA, TROŠKOVIMA ZADRŽAVANJA itd. Ukoliko Jat Airways bude prinuđen da plati kazne ili pretrpi troškove zato što se Putnik nije pridržavao zakona, propisa, uredbi, zahteva i drugih pravila putovanja dotičnih zemalja, odnosno zato što nije posedovao neohodna dokumenta, Putnik je dužan da nadoknadi Jat Airwaysu na zahtev istog celokupan iznos pomenute kazne, odnosno pomenutih troškova. Jat Airways ima pravo da za plaćanje pomenute kazne ili pokrivanje troškova iskoristi vrednost neiskorišćenog prava na prevoz po osnovu Putnikove Karte, kao i sve iznose koje bi Jat Airways trebalo da refundira dotičnom Putniku. CARINSKI PREGLED Putnik je dužan da, ukoliko se to od njega traži, prisustvuje pregledu sopstvenog Prtljaga od strane carinskih ili drugih državnih organa. Jat Airways ne snosni odgovornost za gubitak ili štetu koju Putnik pretrpi tokom pomenutog pregleda ili usled nepoštovanja pomenutih pravila. BEZBEDNOSNI PREGLED Putnik je dužan da se povinuje svim sigurnosnim proverama od strane državnih i aerodromskih vlasti, kao i od strane drugih Prevozilaca ili Jat Airwaysa. DRUGI PREVOZIOCI Prevoz koji Jat Airways i drugi Prevozioci vrše na osnovu jedne Karte smatra se jedinstvenim prevozom. ODGOVORNOST U SLUČAJU ŠTETE Odgovornost Jat Airwaysa i drugih Prevozilaca uključenih u putovanje Putnika biće utvrđena njihovim sopstvenim Uslovima prevoza. Naše odredbe o odgovornosti jesu sledeće: Ukoliko nije drugačije navedeno u ovom dokumentu, međunarodno putovanje, shodno definiciji Montrealske Konvencije, podleže pravilima o odgovornosti Konvencije. Evenutalna odgovornost Jat Airwaysa za Štetu biće umanjena shodno važećim zakonima u slučaju nemara Putnika koji je rezultirao Štetom ili doprineo istoj. Jat Airways snosi odgovornost samo za štetu nastalu tokom leta, na sopstvenim letovima. Ukoliko Jat Airways izda Kartu ili prihvati Prtljag za prevoz koji će obaviti drugi Prevozilac, Jat Airways će to učiniti isključivo u svojstvu agenta dotičnog Prevozioca. Bez obzira na to, Putnik svoje žalbe vezane za Prtljag može uputiti prvom ili zadnjem Prevoziocu. Jat Airways ne snosi odgovornost za Štetu na Nepredatom prtljagu osim ukoliko pomenuta Šteta nije nastala usled nemara Jat Airwaysa. Jat Airways ne snosi odgovornost za Štetu nastalu usled poštovanja od strane Jat Airwaysa važećih zakona ili državnih pravila i propisa ili usled propusta Putnika da se pridržava istih. Odgovornost Jat Airwaysa kao nacionalnog avio prevozioca utvđena je Zakonom o obligacionim i svojinsko pravnim odnosima, koji je usklađen sa Montrealskom Konvencijom i Regulativom (EZ) Br 261-2004. Odgovornosti avioprevozioca prema putnicima i njihovom prtljagu - Naknada štete u slučaju smrti ili telesne povrede Ne postoje finansijska ograničenja u pogledu odgovornosti u slučaju smrti ili telesne povrede putnika. Avioprevozilac ne može osporiti zahtev za naknadu štete u slučaju kada se radi o šteti do iznosa od 113.100 specijalnih prava vučenja. Preko toga iznosa, avioprevozilac može da osporava zahtev za naknadu štete dokazujući da nije bio nepažljiv ili kriv. - Avansno plaćanje U slučaju smrti ili telesne povrede putnika, avioprevozilac mora u roku od 15 dana po utvrđivanju identiteta lica koje ima pravo na naknadu štete da mu isplati avans koji je potreban za pokriće njegovih neposrednih ekonomskih potreba. U slučaju smrti putnika, avans ne sme biti niži od 16.000 specijalnih prava vučenja. - Kašnjenje putnika U slučaju kašnjenja putnika, avioprevozilac odgovara za štetu, izuzev ako je preduzeo sve razumne mere da izbegne štetu ili ako preduzimanje tih mera nije bilo moguće. Odgovornost za kašnjenje putnika ograničena je na 4.694 specijalna prava vučenja. - Kašnjenje prtljaga U slučaju kašnjenja prtljaga, avioprevozilac odgovara za štetu, izuzev ako je preduzeo sve razumne mere da izbegne štetu ili ako preduzimanje tih mera nije bilo moguće. Odgovornost za kašnjenje prtljaga ograničena je na 1.131 specijalno pravo vučenja. - Uništenje, gubitak ili oštećenje prtljaga Avioprevozilac je odgovoran za uništenje, gubitak ili oštećenje prtljaga do 1.131 specijalnog prava vučenja. Za predati (registrovani) prtljag, avioprevozilac je odgovoran i ako nije kriv, izuzev u slučaju da prtljag ima nedostatak. Za prtljag koji nije predat (registrovan), avioprevozilac je odgovoran samo ako je kriv. - Viša granica odgovornosti za prtljag Putnik ima pravo da postavi višu granicu odgovornosti avioprevozioca ako najkasnije na prijavljivanju putnika za let da posebnu izjavu i plati dodatni iznos. - Žalbe u vezi sa prtljagom Ako je prtljag oštećen, izgubljen, uništen ili ako kasni, putnik mora što pre da podnese pisanu žalbu avioprevoziocu. U slučaju oštećenja predatog (registrovanog) prtljaga, putnik mora podneti žalbu u roku od sedam dana, a u slučaju kašnjenja prtljaga u roku od 21 dan, s tim što u oba slučaja rok počinje da teče od dana kad je prtljag predat putniku. - Odgovornost ugovornih i stvarnih avio-prevozilaca Ako avioprevozilac koji stvarno obavlja prevoz nije istovremeno i ugovorni avioprevozilac, putnik može da podnese žalbu ili zahtev za naknadu štete protiv bilo koga od njih. Ako su u putnoj karti navedeni ime ili kod avioprevozioca, on važi kao ugovorni avioprevozilac. - Rok za podnošenje tužbe Tužba za naknadu štete može da se podnese sudu u roku od dve godine od datuma kad je vazduhoplov sleteo ili je trebalo da sleti. Odgovornost avioprevozioca u pogledu prevoza putnika i njihovog prtljaga, objavljena je od strane Direktorata za civilno vazduhoplovstvo Republike Srbije. Osim u slučajevima kada postoje posebne odredbe u ovim Uslovima, Jat Airways snosi odgovornost prema putniku, u smislu nadoknade štete samo u slučaju dokazanih gubitaka i troškova u skladu sa Konvencijom. Jat Airways ne snosni odgovornost za bilo kakvu Štetu nastalu na putnikovom Prtljagu. Putnik je odgovoran za svaku Štetu koju njegov Prtljag izazove drugom Putniku ili imovini, uključujući i imovinu Jat Airwaysa. Jat Airways ne snosi nikakvu odgovornost za Štetu nastalu na predmetima koji nisu dozvoljeni u Predatom prtljagu, uključujući lomljive predmete ili kvarljivu robu, vredne predmete, kao što su novac, nakit, plemeniti metali, računari, personalni elektronski uređaji, vrednosni papiri, obveznice i druge vrednosti, poslovna dokumenta, pasoši i druge lične isprave ili uzorci. Detaljne informacije su dostupne na web sajtu www.jatairways.com/Prevoz putnika, Predmeti koji se ne prihvataju u predatom prtljagu. Jat Airways ne snosi odgovornost za bolest, povredu ili umanjenu sposobnost, kao ni za smrt koji se mogu pripisati putnikovom fizičkom stanju, niti za pogoršanje pomenutog stanja. Ugovor o prevozu, uključujući ove Uslove prevoza i isključenje, odnosno ograničenje odgovornosti odnosi se na ovlašćene agente Jat Airwaysa, izvršioce, službenike i predstavnike u istoj meri u kojoj se odnosi na Jat Airways. Ukupni iznos eventualne odštete od strane Jat Airwaysa, njegovih ovlašćenih agenata, službenika i predstavnika ne može iznositi više od iznosa do kojeg je sam Jat Airways odgovoran. Ništa od navedenog u ovim Uslovima prevoza ne predstavlja odricanje od isključenja ili ograničenja odgovornosti Jat Airwaysa. VREMENSKO OGRANIČENJE ZA REKLAMACIJE I TUŽBE OBAVEŠTENJE O REKLAMACIJI Za Prtljag koji od strane službenika na šalteru za prihvat i otpremu prtljaga bude prihvaćen bez primedbi u momentu predavanja smatra se da je predat u ispravnom stanju i u skladu sa Uslovima prevoza, osim ako Putnik ne dokaže drugačije. Ukoliko Putnik želi da podnese reklamaciju ili tužbu po osnovu Štete na Predatom prtljagu dužan je da obavesti Jat Airways čim ustanovi Štetu, a najkasnije u roku od sedam (7) dana od preuzimanja Prtljaga. Ukoliko Putnik želi da podnese reklamaciju ili tužbu u vezi sa kašnjenjem Predatog prtljaga, dužan je da o tome obavesti Jat Airways u roku od dvadeset i jednog (21) dana od datuma kada mu je Prtljag stavljen na raspolaganje. Pomenuto obaveštenje mora biti u pismenom obliku. OGRANIĆENJA U VEZI SA PODNOŠENJEM TUŽBE Sva prava na Obeštećenje zastarevaju ukoliko tužba nije pokrenuta u roku od dve godine od datuma prispeća na odredište, odnosno datuma kada je avion trebao da stigne po redu letenja, odnosno datuma kada je prevoz prekinut. Način na koji će se računati vreme na koje se ovo ograničenje odnosi utvrđuje se na osnovu zakona zemlje suda u kojem se određeni spor rešava. OSTALI USLOVI Prevoz Putnika i Prtljaga vrši se i u skladu sa drugim uslovima i propisima koje Jat Airways primenjuje, odnosno utvrđuje. Ovi uslovi i propisi, koji se povremeno menjaju, su važni. Oni se između ostalog odnose na prevoz maloletnih lica bez pratnje, trudnica i bolesnih putnika, ograničenja korišćenja elektronskih uređaja i predmeta, konzumiranje alkoholnih pića u avionu itd. Propisi i uslovi koji se odnose na ova pitanja mogu se dobiti od Jat Airwaysa.