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Please be sure to review the following shipping & billing information before placing an order with us. Yes. Confidentiality of your information is protected and secured by using SSL encryption. Online payment pages are secured by industry-standard Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for the prevention of unauthorized access during data transfer. This enables secure data transfer and prevents unauthorized data access during communication between you as the client, us as the merchant, and Webteh d.o.o. (our payment service provider) WebPay Payment Gateway. Webteh WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Webteh is PCI DSS Level 1 certified payment service provider. Credit/debit card numbers are not stored by us and are not available to unauthorized personnel. Yes. Your name, address, telephone, email and all other personally-identifiable information is treated as private and is only used to fulfill orders. Your information is never shared with any third party (with the exception of our payment service provider who needs this information to clear your order). All order information is received by and processed/stored on industry-standard secure servers in order to prevent unauthorized access by third parties. We do however reserve the right to share any necessary information in the event of attempted credit card fraud. Yes. You will receive an automatic confirmation email immediately after you have placed your order. As the email contains important information regarding the transaction, as well as delivery and customer care information, we recommend that you retain it at least until your goods have arrived. We ship worldwide. The majority of our retail business currently comes from Europe, United States, Australia and Japan, but we also serve clients in many other parts of the world. Check our online order form (after you've clicked "Checkout"); if your country of residence is listed, we will be happy to serve you. Virtually all orders for our 10ml and 30ml products ship within 48 hours of receipt (except at weekends). Please note however that orders for total fluid amounts exceeding 0.5 liters may take a little longer to dispatch as they require compliance with appropriate transport regulations and are therefore subject to more limited cargo options. Thank you for your understanding. That depends on where you are in the world. European and North American clients usually receive their orders in 7-10 days. Please allow 10-14 days for Australia, Japan, Southeast Asia and the rest of the world. Do know, however, that we cannot be held responsible for any unforeseen transit delays (for example, during busy periods such as holidays). Again, orders for total fluid amounts exceeding 0.5 liters may take longer to arrive, subject to compliant cargo space availability at the time of your order. Current shipping fees, both for Priority AirService and Registered Priority AirService, to all worldwide locations are displayed on our purchasing page and automatically applied at Checkout. The total quoted at Checkout is final – there is never any extra shipping fee added, regardless of your location in the world and regardless of the number of items you purchase. We welcome payments by VISA®, MasterCard® and Maestro® cards through a secure online payment gateway. We bill all cards in Croatian Kunas (HRK). We regret we do not accept PayPal, checks, money orders or bank transfers. This online store is operated by a Croatia-registered company. Furthermore, both our payment processor and our bank are based in Croatia. In July 2013, a law was passed in Croatia requiring all Croatian entities to only bill in Croatian Kunas (HRK), regardless of where in the world a client might be. We recognize this will cause confusion, frustration and inconvenience to many of our valued international customers. However, we have to abide by the law. Please rest assured we are working on solving this problem. In the meantime, please use the guideline amounts in US Dollars, Euros and British Pounds in order to understand how much our products actually cost. You may cancel your order any time before it ships, for any reason whatsoever. We will simply not process it if you notify us in time, or refund your payment in full if already processed by the time we receive your cancellation request. You may also return any unused products in their original packaging within 21 days of purchase. You must, however, notify us of your intention to return products, and you will be responsible for the return shipping charge. A refund will be provided within 48 hours of our receipt of the goods. We reserve the right to refuse orders, especially in cases of suspected credit card fraud. Please contact customer care if you believe we have canceled your order in error. Please contact us anytime. We strive to respond to inquiries in 24 hours or less. Copyright © 2015 Asfix Chemical Labs
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Sigurnost plaćanja kreditnim karticama Tajnost Vaših podataka je zaštičena i osigurana uporabom SSL enkripcije. Stranice za naplatu putem interneta osigurane su korištenjem Secure Socket Layer (SSL) protokola sa 128-bitnom enkripcijom podataka. SSL enkripcija je postupak šifriranja podataka radi spriječavanja neovlaštenog pristupa prilikom njihovog prijenosa. Time je omogućen siguran prijenos informacija te onemogućen nedozvoljen pristup podacima prilikom komunikacije između korisnikovog računala i WebPay servisa, te obratno. WebPay servis i financijske ustanove (kartične kuće) razmjenjuju podatke uporabom virtualne privatne mreže (VPN), koja je zaštićena od neautoriziranog pristupa. Brojevi kreditnih kartica se ne pohranjuju i nisu dostupni neovlaštenim osobama. Izjava o zaštiti i prikupljanju osobnih podataka Obavezujemo se pružati zaštitu osobnim podacima kupaca, na način da prikuplja samo nužne, osnovne podatke o kupcima / korisnicima koji su nužni za ispunjenje naših obveza; informira kupce o načinu korištenja prikupljenih podataka, redovito daje kupcima mogućnost izbora o upotrebi njihovih podataka, uključujući mogućnost odluke žele li ili ne da se njihovo ime ukloni s lista koje se koriste za marketinške kampanje. Svi se podaci o korisnicima strogo čuvaju i dostupni su samo djelatnicima kojima su ti podaci nužni za obavljanje posla. Svi naši djelatnici i poslovni partneri odgovorni su za poštivanje načela zaštite privatnost.