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The term aftersale service is understood as care during the life-cycle of a product provided to the buyers/users of products by application engineers through personal contacts, visits, talks, trainings or by written materials. We ensure and provide to our buyers and users any necessary technical documentation on lubricants including: Application engineers, experts for lubricants, are extremely familiar with the issues of lubrication and the maintenance of machines and vehicles. This is why they are exceptionally helpful to the maintenance staff in complex facilities with long-lasting oil filling, both in industrial and in haulage companies, shipping companies, thermal and hydro-energy facilities, etc. where a timely and comprehensive checking of the status of lubricants in use is vital for safe and long-lasting functioning. In addition to the laboratory support, with our experience and the data base created during the many years of successful application of our lubricants, we guarantee our buyers additional safety in product valorization. In the long run, it significantly reduces the total maintenance costs and guarantees safety in use. This is how we build mutual trust and buyers are sure that when they buy INA’s lubricants they will achieve optimal business results. INA-INDUSTRIJA NAFTE d.d. Marketing Service Commercial and Technical Service Section Zagreb 10000, Radnička 175 E-mail: prodaja_inamaziva@ina.hr
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Pod pojmom postprodajnog servisa podrazumijeva se briga za proizvod za vrijeme njegove uporabe, koju kod kupca/korisnika proizvoda provode inženjeri primjene osobnim kontaktom, posjetom, razgovorom, edukacijom ili putem pisanih tekstova. Svojim kupcima i korisnicima osiguravamo i distribuiramo svu potrebnu tehničku dokumentaciju o mazivima koja obuhvaća: Inženjeri primjene, stručnjaci za maziva, vrlo dobro poznaju problematiku podmazivanja i održavanja strojeva i vozila. Stoga su posebno značajna pomoć osoblju održavanja u kompleksnim postrojenjima s dugotrajnim uljnim punjenjima, kako u industriji tako i u autoprijevozničkim organizacijama, brodarskim kućama, termo i hidroenergetskim postrojenjima i slično, gdje je pravodobna i sveobuhvatna provjera stanja maziva u upotrebi bitna za siguran i trajan rad. Uz podršku laboratorija, vlastitim iskustvom i bazom podataka nastaloj u dugogodišnjoj uspješnoj primjeni naših maziva, kupcima pružamo dodatnu sigurnost u valorizaciji proizvoda. Na duži rok to značajno smanjuje ukupne troškove održavanja i daje sigurnost u radu. Time se gradi međusobno povjerenje i kupci su sigurni da će kupnjom INA-maziva postizati optimalne rezultate poslovanja.