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At Holy Nights, we value protecting the privacy of everyone who uses our services. In this Privacy Policy we indicate how we handle personal data and how we protect your privacy. Contact details If you have any questions about this privacy statement or if you wish to exercise your rights, please contact us. Website: www. Heiligennachten.nl Address: Aida 17 Postal code: 5629 NP Eindhoven, E-mail: info@heiligennachten.nl Processing of personal data Heilige Nachten only processes personal data to the extent that this is necessary to be able to provide the services. The personal data has always been provided to us by you. When you contact us via the contact form on our website, we process the following personal data: - First and last name; - E-mail address. If you place a reservation via our website, we process the following data: - First and last name; - E-mail address; - Age; - place name; - Telephone number; - payment details; - booking history; - Your agreement with our Privacy statement and Terms and Conditions. If you agree to the placement of cookies, we process the following personal data: Consent to the placement of statistical cookies: - Your demographics. - Your use of our website. Consent to the placement of marketing cookies: - Your interest in our services. Use of your personal data We use your personal data for the following purposes: - To pass on your reservation to the accommodation location; - To enable the lodging location to communicate with you; - To make our website function optimally; - Monitor the use of our website; - For advertisements, including via Google and social media, more information can be found under the heading cookies; - To communicate with you regarding the booking; - To comply with our administrative obligations, for example towards the tax authorities. - To display advertisements via third parties, provided you have accepted the placement of ‘Marketing Cookies’. - Keep you informed by e-mail of relevant promotions and offers, if you have given permission for this during the order. Processing of personal data when visiting Heiligenachten.nl We use cookies and plugins to optimize our website and for marketing purposes. The cookies and plugins will be discussed separately below. Cookies A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit our website. The cookies ensure that the website functions properly and that preferred settings are saved. We only place cookies that may affect your privacy if, and as long as, you give permission for this. You can adjust your preferences and withdraw your consent via the cookie page on our website. In addition, cookies can be deleted via the browser settings and it is possible to set your browser so that cookies are no longer stored. You can also prevent the recording and processing of the data generated by the cookies by downloading and installing the so-called “opt-out browser add-on” via the following link: http://tools.google.com/dlpage/gaoptout?hl=nl . The cookies on www. Heiligennachten.nl are divided into the following categories: Functional cookies Functional cookies enable us to save entered data (such as the chosen accommodation location, options when booking) on the website and to offer you as a user improved, more personal functions. For example, functional cookies are also used to enable requested functions, such as video playback. These cookies only collect anonymized data and therefore have no consequences for your privacy. Statistics tracking cookies To collect data about the use of our website, we use cookies from Google ( https://policies.google.com/privacy?hl=nl) and Facebook ( https://www.facebook.com/about/privacy ). When using these cookies, we think about your privacy by only collecting anonymized data. Specifically, we apply the following rules: - Processing agreements have been concluded with external parties such as Google and Facebook in which they undertake to use your personal data only on behalf of Heilige Nachten. - External parties only process personal data encrypted and anonymously. - External parties may not use the personal data for their own purposes. - the personal data will not be used in combination with other services. Cookies for marketing purposes For marketing we use cookies from facebook. We use cookies for marketing purposes to select advertisements that are relevant to specific users and that are tailored to interests. In addition, we use the cookies to limit the frequency with which an advertisement appears and to measure the effectiveness of advertising campaigns. The cookies register whether you have visited a website or not. This information may be shared with third parties such as advertisers, Facebook and Google and may be used to show you advertisements or enable third parties to do so. Personal data is processed using these cookies. We will of course only use these cookies if you give us permission to do so. Plugins YouTube On Heiligenachten.nl we use plug-ins from YouTube. The provider of this website is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page that links to YouTube, a connection is established to YouTube’s servers. In doing so, the YouTube server is informed which of our pages you have visited. If you are logged into your YouTube account, YouTube has the option of linking your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account. The use of YouTube is done with a view to an attractive presentation of the overnight stays that we offer online. This use constitutes a legitimate interest within the meaning of Art. More information on how to handle user data can be found in YouTube’s privacy statement at: https://www.google.de/intl/de/policies/privacy . Google Web Fonts To give this website a uniform appearance, we use so-called Web Fonts. These Web Fonts are provided by Google. When you call up a web page, the necessary Web Fonts are loaded into the cache memory of your browser so that texts and fonts are displayed correctly. To do this, the browser you use must connect to Google’s servers. As a result, Google is informed of the IP address with which you visit our website. We use Google Web Fonts to give our online services a uniform and appealing look. This use constitutes a legitimate interest within the meaning of Art. More information about the processing of personal data by Google can be found in the privacy statement at https://policies.google.com/privacy?hl=nl . Security of personal data Because we are careful with your personal data, we have taken the following measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification: - The connection to the website ( www. Heiligennachten.nl ) is established by means of a secure connection; - The computers on which the personal data are processed and stored are always provided with the latest security updates; - The computers on which the personal data are processed and stored are equipped with an adequate virus scanner and firewall; - The group of employees who have access to the personal data is limited to a minimum. Efforts are made not to allow more than three persons access to the personal data at any time; - All employees who have access to personal data are bound by a confidentiality agreement aimed at the protection of personal data. A processing agreement has been concluded with all external parties that have access to personal data, on the basis of which these third parties are obliged to observe confidentiality and to process the personal data only on behalf of Heilige Nachten. If you nevertheless suspect that your data is not properly secured or if you have indications of misuse of your data, please let us know via info@ Heiligennachten.nl . Sharing personal data with third parties Of course we do not sell your personal data to third parties. However, for our services it is necessary to share personal data with external suppliers, such as the overnight location. We try to limit this as much as possible and we only share your data with others if this is necessary for the execution of our agreement with you or to comply with a legal obligation. External service providers: - hosting provider; - The overnight location; - Partner for sending mailings (Mailchimp, more information about the processing of personal data by Mailchimp can be found at: https://mailchimp.com/legal/privacy/ ); - Payment processor (Stripe, more information about the processing of personal data by Stripe can be found at: https://stripe.com/en-nl/privacy ); - Website administrator; - Google (see the section on cookies and plugins); - Facebook (see the section on cookies). We conclude a processing agreement with companies that process your data for us to ensure that our partners take your privacy as seriously as we do. In other cases, your personal data will only be shared with third parties after you have given permission for this in the context of our services. Legal provision We can pass on your personal data if we are obliged to do so on the basis of a legal provision or a court decision. Restriction of the processing of your personal data Retention period of personal data In order to make the ordering process as easy as possible, to avoid having to re-enter your data every time and to ensure that our collection is optimally aligned with the wishes of our customers, we store personal data, including the personal data collected via the cookies, for three year. If you have not used our services for three years, your personal data will be automatically deleted and you will have to re-enter your personal data. We only keep the personal data necessary for this for longer to be able to meet our obligations towards the tax authorities. Rights of persons whose personal data we process Your data remains yours. You always have the option to see which data we process about you, to have the data corrected or deleted. In addition, you can withdraw your consent to the data processing or object to the processing of your data by us. If you wish, we will send your data in a computer file to you or to an organization designated by you. You can send a request for access, correction, deletion, transfer of personal data, withdrawal of consent or objection to the processing of the data to: info@ Heiligennachten.nl . To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make the passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy so that this information cannot be intercepted by third parties. We will respond to a request within four weeks. Geographical processing of personal data We strive to have the processing of personal data take place within the EEA (European Economic Area) as much as possible. However, if the processing takes place outside the EEA, we also ensure that sufficient measures are taken to guarantee the protection of personal data and compliance with laws and regulations. We do not share personal data with processors who do not meet the conditions for processing the personal data. Other Special and/or sensitive personal data We do not intend to collect or process data from persons under the age of 16. We make every effort to verify the age of the person whose personal data we process, but we cannot exclude the processing of data from persons under the age of 16. If we find that a person is under the age of 16 and the personal data has been provided without the consent of a person with parental authority, we will delete that personal data. If you know or suspect that a person whose data we have processed is under the age of 16, please contact us at: info@ Heiligennachten.nl , so that we can investigate the processing of the personal data and take appropriate measures. Automated decision making We do not use personal data for automated decisions. This goes without saying, but we are obliged to state it. Complaints to the Dutch Data Protection Authority For the sake of completeness, we point out that there is a possibility to complain to the Dutch Data Protection Authority about the processing of your data. You can do that via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons .
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PRAVILA PRIVATNOSTI Izjava o zaštiti osobnih podataka Uvodne odredbe Vašoj privatnosti i zaštiti osobnih podataka pridajemo osobiti značaj. Zbog toga vam ovim dokumentom želimo pojasniti kako se odnosimo prema osobnim podacima koje obrađujemo. Vaše podatke prikupljamo i obrađujemo isključivo u svrhu kvalitetnog pružanja naših usluga, na zakonit, pošten i transparentan način, te u skladu s politikom privatnosti i važećim europskim i hrvatskim propisima koji se odnose na zaštitu osobnih podataka. Ova se politika privatnosti jednako odnosi na osobne podatke u digitalnom, odnosno elektroničkom obliku, kao i na osobne podatke u tiskanom (papirnatom) obliku, neovisno o tome da li je riječ o ispisu digitalnog, odnosno elektroničkog zapisa. U nastavku Vas informiramo o tome u koje svrhe prikupljamo i koristimo Vaše osobne podatke te kako te postupke možete nadzirati i ostvarivati svoja prava. Kolačići i web analitika Na našoj web stranici upotrebljavamo nužne i funkcionalne kolačiće kako bismo omogućili pojedine tehničke značajke i tako Vam osigurali pozitivno korisničko iskustvo. Koristimo se analitičkim kolačićima koji nam omogućuju web analitiku, tj. analizu uporabe naših stranica.U tu svrhu koristimo dodatak po imenu WP-statistic koji je u potpunosti usklađen sa GDPR zakonom. Korištenjem vanjskih poveznica na našim internet stranicama, npr. društvene mreže ili YouTube, bit ćete preusmjereni na vanjske domene koje mogu koristiti kolačiće, na što nemamo utjecaja. Podatke prikupljene uz pomoć kolačića i sličnih tehnologija na tim domenama ne dobivamo od njihovih vlasnika ili upravitelja. Za više informacija o korištenim kolačićima i mogućnostima upravljanja, molimo provjerite izjave i pravila o kolačićima na posjećenim domenama. Više o samim kolačićima koje koristi naša stranica možete pronaći na linku. Koje osobne podatke prikupljamo i zašto? Komentari Kada posjetitelji napišu komentar na web-stranici mi prikupljamo podatke prikazane u formi komentara, i također IP adresu posjetitelja kao i string korisničkog agenta preglednika kako lakše detektirali spam. Moguće je da je anonimiziran string kreiran iz vaše adrese e-pošte (koji se također zove hash) dostavljen Gravatar servisu kako bi provjerili da li ga koristite. Pravila privatnosti Gravatar servisa dostupna su ovdje: https://automattic.com/privacy. Nakon odobrenja vašeg komentara, vaša profilna slika je javno vidljiva u kontekstu vašeg komentara. Medij Ako prenesete sliku na web-stranicu, trebali bi izbjegavati prijenos slika koje imaju ugrađene podatke o lokaciji (EXIF GPS). Posjetitelji web-stranice mogu ih preuzeti i izdvojiti bilo koje podatke o lokaciji iz slika sa web-stranice. Kolačići Ako napišete komentar na našoj web-stranici, možete odabrati da spremite ime, adresu e-pošte i web-stranicu u kolačiće. Ovo je kako bi vam olakšali ponovno komentiranje, da ne morate ponovno unositi te informacije. Ovi kolačići traju godinu dana. Ako imate račun i prijavite se na ovu web-stranicu, postaviti ćemo privremeni kolačić kako bi utvrdili da li vaš preglednik prihvaća kolačiće. Ovaj kolačić ne sadrži osobne podatke i briše se kada ugasite preglednik. Kada se prijavite, također ćemo postaviti nekoliko kolačića kako bi sačuvali vaše podatke o prijavi i vaše postavke zaslona. Kolačići prijave traju dva dana, i kolačići postavki zaslona traju godinu dana. Ako odaberete “Zapamti me”, vaša prijava će trajati dva tjedna. Ako se odjavite s računa, kolačići prijave biti će uklonjeni. Ako uredite ili objavite članak, dodatni kolačić biti će spremljen u vašem pregledniku. Ovaj kolačić ne sadrži osobne podatke i samo ukazuje na ID objave članka koji ste upravo uredili. Kolačić istekne nakon 1 dana. Ugrađeni sadržaj s drugih web-stranica Članci na ovoj web-stranici mogu sadržavati ugrađeni sadržaj (npr. video, slike, članke, itd.). Ugrađeni sadržaj sa drugih web-stranica ponaša se istovjetno kao da je posjetitelj posjetio tu drugu web-stranicu. Ove web-stranice možda prikupljaju podatke o vama, koriste kolačiće, imaju ugrađeno dodatno praćenje od trećih strana, i nadgledaju vašu interakciju s tim ugrađenim sadržajem, uključujući praćenje vaše interakcije s ugrađenim sadržajem ako imate račun i prijavljeni ste na web-stranici. S kime dijelimo vaše podatke Svim osobnim podacima pristupamo s povjerljivošću, vodeći računa o odgovarajućoj razini sigurnosti i zaštite. Ni na koji način neovlašteno ne prikupljamo, obrađujemo ili na drugi neovlašten način koristimo osobne podatke. Vaši osobni podaci se koriste isključivo u svrhu poboljšanja naših usluga i za potrebe samog fitness centra te nikada neće biti proslijeđeni trećim stranama. Pohrana podataka Vodimo računa o načinu pohrane podataka, bez obzira da li se nalaze na papiru, u digitalnom, odnosno elektroničkom ili nekom drugom obliku. Osobni podaci koji se nalaze na papiru, bez obzira da li je riječ o ispisu podataka koji se inače čuvaju u digitalnom, odnosno elektroničkom obliku: • kada se ne koriste, čuvaju se u zatvorenoj ladici ili ormaru za spise koji su dostupni isključivo za to ovlaštenim osobama; • svi zaposlenici su zaduženi da takve papire ne ostavljaju na vidljivom mjestu, odnosno na mjestu gdje bi neovlaštene osobe mogle pristupiti osobnim podacima Osobni podaci koji su u digitalnom, odnosno elektroničkom obliku zaštićeni su od neovlaštenog pristupa, slučajne izmjene ili brisanja, odnosno neovlaštenih upada u sustav: • korištenjem snažnih zaporki, koje su redovito mijenjaju i koje su poznate samo ovlaštenim osoba i ne dijele se s trećim osobama; • ukoliko se osobni podaci nalaze na prijenosnom mediju (npr. CD, DVD, USB stick, prijenosni HDD…), takvi se mediji pohranjuju na sigurno mjesto koje je dostupno isključivo za to ovlaštenim osobama; • za pohranu se koriste isključivo službeni mediji i serveri, odnosno u izabrani cloud servis, koji primjenjuje odgovarajuće metode organizacijske i tehničke zaštite; • serveri na kojima su pohranjeni osobni podaci nalaze se na sigurnoj lokaciji koja je dostupna isključivo za to ovlaštenim osobama; • sigurnosne kopije (backup) podataka se vrše redovito, kako bi se osigurala cjelovitost, istinitost i točnost podataka, a u skladu s ovom politikom privatnosti i važećim propisima koji se odnose na zaštitu osobnih podataka; • zaposlenici ne pohranjuju osobne podatke na svoja vlastita osobna računala, odnosno druge vlastite uređaje ili medije, koje koriste ili mogu koristiti u svrhu obavljanja posla; • svi serveri i računala koji sadrže osobne podatke zaštićeni su odgovarajućim tehničkim mjerama zaštite, poput enkripcijskih programa, vatrozida (firewall) i sl. Koliko dugo čuvamo vaše podatke Ako napišete komentar, komentar i njegovi meta podaci su sačuvani zauvijek. To je zato da možemo automatski prepoznati i odobriti buduće komentare, umjesto da ih držimo na čekanju za odobrenje. Za korisnike koji se registriraju na našoj web-stranici (ako ih ima), mi također pohranjujemo osobne podatke koje navedu u njihovim korisničkim profilima, Svi korisnici mogu vidjeti, urediti, ili obrisati svoje osobne podatke u bilo koje vrijeme ( osim što ne mogu promijeniti svoje korisničko ime). Administratori web-stranice također mogu vidjeti i urediti te informacije. Prava korisnika Korisnik u svako doba ima sljedeća prava: pravo na informaciju o obradi osobnih podataka, pravo na povlačenje privole na obradu osobnih podataka, a čime će prestati obrada osobnih podataka; pravo na ispravak u slučaju ako se obrađuju osobni podaci koji su nepotpuni ili netočni; pravo na brisanje u slučajevima kao što su prestanak svrhe obrade, povlačenje privole, u slučaju podnošenja prigovora na obradu podataka, odnosno u slučajevima obrade osobnih podataka protivno propisima o zaštiti osobnih podataka; pravo na ograničenje obrade u slučajevima kada je osporena točnost podataka tijekom perioda provjere točnosti tih podataka, ako je obrada podataka bila protupravna, ali je odbijeno brisanje i umjesto toga zatraženo ograničenje korištenja podacima, ako podaci više nisu potrebni za predviđene svrhe, ali su još potrebni radi ostvarenja pravnih zahtjeva ili ako je podnesen prigovor zbog distribucije tih podataka; pravo na prijenos podataka drugom voditelju obrade podataka kada je to tehnički izvedivo; pravo na podnošenje prigovora u vezi obrade osobnih podataka Ako želite ostvariti neko od navedenih prava, obratite nam se telefonom na +385 95 532 5085 ili na mail info@katinilavandini.com