http___www.itsm.hr_edukacija-seminari-radionice-e-learning_itil-v3-edukacija-i-certifikacija_itil-v3-intermediate-capability-planning-protection-optimisation-ppo__1.xml
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ITIL Intermediate – Planning, Protection and Optimization ( E-learning) This course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Planning, Protection and Optimization. Planning, Protection and Optimization (PPO) focuses on the practical application of PPO practices in order to enable capacity, availability, IT service continuity, information security and demand management. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification. PPO is a collection of relevant practices from the core ITIL guidance that are related to service optimization, security and the related planning in support of this. It takes a detailed look at some of the processes described in Service Design and Service Strategy and examines each process in terms of the day-to-day operation of the ITIL process. This course will provide you with a good understanding of Planning, Protection and Optimization principles, its processes and other aspects within the capability stream. The ITIL Planning, Protection and Optimization Certificate has become the IT industry’s de-facto intermediate professional qualification in the field of IT Service Management. This is an accredited, interactive e-Learning course for students who wish to become certified in ITIL Planning, Protection and Optimization. As well as in-depth visual learning content, the online course contains audio and video narratives, quizzes and practice exams. Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management. ITIL® is a registered trademark of AXELOS Limited. ITIL Planning, Protection and Optimization (PPO) To pass the exam you must get 28 out of 40 questions correct, or 70%. The course materials provided in the Planning, Protection and Optimization e-Learning course will provide you with all the information you need for this exam. You will be tested on: - Introduction to Planning, Protection and Optimization - Capacity Management - Availability Management - IT Service Continuity Management - Information Security Management - Demand Management - PPO Roles and Responsibilities - Technology and Implementation Considerations - Exam Preparation Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary). Before you book you can test that your computer configuration will meet the requirements for an EXIN Anywhere exam, using an online test provided by Exin. This test focuses on the suitability of your webcam, microphone and internet connection. Frequently asked questions: - How to book an exam: You can book an EXIN Anywhere exam via the Exin Anywhere website. You will first need to create an EXIN account by filling in your personal details. In order to book your exam, you will need an Exam Voucher. If you purchased this with your course, when you think you are ready to book, please contact us and we will send one immediately. The exam voucher is valid for 1 year from the date of issue. - How to take the exam: Because the exam is taken online, you can take it at a location and time that suits you. Using EXIN Anywhere software, your computer’s webcam and microphone records your exam session from start to finish. At the end of the exam, the recorded video and audio is then sent to Exin, to be reviewed retrospectively by a remote proctor. The proctor will look at the recorded footage to check you have complied with exam guidelines. - Receiving your exam results: As soon as you finish the exam you will immediately receive an email with a preliminary (tentative) result. This result will not be confirmed until your exam session has been reviewed by a remote proctor. If, after reviewing the audio and video of your exam session, no issues are detected by the proctor, you will receive a final (confirmed) result within 10 working days by email. When you receive your result, you will also be given login details to the Exin “Candidate Portal”. If you have passed the exam, you can log in to the Candidate portal to download a digital certificate. - Is your computer suitable for this exam: Before you book, you must test that your computer configuration will meet the requirements for an EXIN Anywhere exam, using an online test provided by Exin. This test analyses your PC or laptop’s webcam, microphone and internet connection to ensure that you will be able to successfully take the exam. For further innformation, please visit the Exin Anywhere website for a complete list of information and guidance. You can download the Terms and Conditions of the Exin Anywhere service here.
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ITIL® v3 Intermediate – Capability – Planning, Protection & Optimisation (PPO) ITIL® v3 edukacija i certifikacija (učionica) Planning, Protection & Optimisation (Capability stream) je seminar Intermediate stupnja ITIL v3 certifikacijske sheme koji produbljuje znanje iz područja planiranja i optimizacije. U svim Capability seminarima, naglasak je na praksi te uz obavezni teoretski dio, seminar je bogat zadacima namjenim pojedinačnom ili timskom izvršavanju te primjerima iz prakse koje polaznike pozivaju na diskusiju. Seminar završava dvodnevnom radionicom na kojoj polaznici kroz Case study bazirane zadatke utvrđuju naučeno te se pod vodstvom stručnog trenera pripremaju za način ispitivanja certifikacijskog ispita. Seminar je osmišljen u skladu s zahtjevima APMG (službeni akrediter za ITIL) i polaganje pripadnog ispita donosi 4 boda u ITIL Certifikacijskoj shemi. Seminar je namijenjen… Seminar je namijenjen svima koje žele steći duboko znanje o procesima uključenim u planiranje i optimizaciju te najboljim načinima kako oni pridonose poboljšanoj kvaliteti pružanja IT usluga u organizaciji. Sadržaj seminara - Service Management kao organizacijska praksa te vrijednosti koje time nastaju u organizaciji - Funkcije, procesi i uloge u životnom ciklusu usluge - Planiranje i optimizacija procesa koji podržavaju životni ciklus usluge - Procesi: Capacity Management, Availability Management, IT Service Continuity Management, Demand Management, Information Security Management - Izazovi, kritični faktori uspjeha i rizici - više o sadržaju seminara: Planning, Protection and Optimization Certificate syllabus Preduvjeti - ITIL v3 Foundation/ ITILv2-v3 Foundation Bridge certifikat ( u prijavi za seminar potrebno je navesti broj certifikata) - Znanje engleskog jezika - Iako nije uvjet, poželjno je bar dvije godine radnog iskustva u IT-u. Certifikacijski ispit Ispit: Ispit se sastoji od 8 kompleksnih multiple-choice pitanja baziranih na Case Study-u. Vrijeme predviđeno za riješavanje ispita je 90min odnosno 120 min i korištenje riječnika ako engleski nije materinji jezik. Nije dopušteno korištenje i konzultiranje literature. Za prolaz je potrebno minimalno 70%. Certifikat i bodovi: Kandidati koji uspješno polože certifikacijski ispit dobivaju međunarodno priznati certifikat te 4 boda u ITIL® kvalifikacijskoj shemi. Naši ITIL Posteri ( free download) Poster!ITIL v3 Service Lifecycle model – free download! If you are interested in co-branding, contact us: info@itsm.hr