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Privacy Policy Data protection privacy notice for patients In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it. About us We are Whitworth Dental Care operating at 311-315 Market Street, Whitworth, Rochdale, OL12 8PW. Shahzad Tahir is responsible for keeping secure the information about you that we hold. Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice. Our data protection officer, Chloe Hills, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly. You can contact our data protection officer, Chloe Hills, by email at chloehills22@yahoo.co.uk or by phone on 01706 353355. Information that we hold We can only keep and use information for specific reasons set out in the law. If we want to keep and use information about your health, we can only do so in particular circumstances. Below, we describe the information we hold and why, and the lawful basis for collecting and using it. Contact details We hold personal information about you including your name, date of birth, national insurance number, NHS number, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders and recall appointments as we have a legitimate interest to ensure your continuing care and to make you aware of our services. Dental records We hold information about your dental and general health, including: - Clinical records made by dentists and other dental professionals involved with your care and treatment - X-rays, clinical photographs, digital scans of your mouth and teeth, and study models - Medical and dental histories - Treatment plans and consent - Information on race and sexual orientation - Notes of conversations with you about your care - Dates of your appointments - Details of any complaints you have made and how these complaints were dealt with - Correspondence with you and other health professionals or institutions We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide dental care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide. Financial information We hold information about the fees we have charged, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide dental care and allows us to meet legal financial requirements. Where your dental care is provided under the terms of the NHS, we are required to complete statutory forms to allow payments to be processed. This is an NHS requirement. How we use your information To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you. We will share your information with the NHS, referral organisations (such as hospitals and professionals at other practices) and Denplan (if you are a member of this private dental plan provider) in connection with your dental treatment and healthcare. We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes. We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter. If we wish to use your information for dental research or dental education, we will discuss this with you and seek your consent. This may involve taking your information off site. Depending on the purpose and if possible, we will anonymise your information. If this is not possible we will inform you and discuss your options. We may use your contact details to inform you of products and services available at our Practice. We have CCTV at the practice for the purposes of patient and staff safety. Please see our policy for CCTV for further details. Sharing information Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with: - Your doctor - The hospital or community dental services or other health professionals caring for you - Specialist dental or medical services to which we may refer you - NHS payment authorities - The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges - Dental laboratories - Debt collection agencies - Private dental schemes of which you are a member. We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. We will let you know in advance if we send your medical information to another medical provider and we will give you the details of that provider at that time. In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies. Keeping your information safe We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this. We take precautions to ensure security of the practice premises, the practice filing systems and computers. We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely. We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer. At your request, we will delete non-essential information (for example some contact details) before the end of this period. Access to your information and other rights You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons. You can also request us to - Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change. - Erase some of the information we hold. For legal reasons, we may be unable to erase certain information (for example, information about your dental treatment). However, we can, if you ask us to, delete some contact details and other non-clinical information. - Stop using your information – for example, sending you reminders for appointments or information about our service. Even if you have given us consent to send you marketing information, you may withdraw that consent at any time. - Stop using information if you believe the information is inaccurate or you believe we are using your information illegally. - Supply your information electronically to another dentist. If we are relying on your consent to use your personal information for a particular purpose, you may withdraw your consent at any time and we will stop using your information for that purpose. All requests should be made by email to our data protection officer at chloehills22@yahoo.co.uk. If you do not agree If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care. If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745). Cookies What information do we collect? We collect information from you when you register on our site, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: ; To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy About cookies A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website. Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We use both "persistent" cookies and "session" cookies on this website When you use our website, you may also be sent third party cookies. They may use the information they obtain from your use of their cookies: (a) to track your browser across multiple websites; (b) to build a profile of your web surfing; and (c) to target advertisements which may be of particular interest to you. Cookies and personal information Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. Blocking cookies Most browsers allow you to refuse to accept cookies. For example: (a) in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced"; (b) in Firefox (version 16) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and (c) in Chrome (version 23), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading. Blocking all cookies will, however, have a negative impact upon the usability of many websites. Deleting cookies You can also delete cookies already stored on your computer. For example: (a) in Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835); (b) in Firefox (version 16), you can delete cookies by clicking "Tools", "Options", "Privacy" and then "Show Cookies", and then clicking "Remove All Cookies"; and (c) in Chrome (version 23), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data". Again, doing this may have a negative impact on the usability of many websites. Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline. Your Consent By using our site, you consent to our websites privacy policy. Contacting Us If there are any questions regarding this privacy policy you may contact us by telephone 01706 353355 .
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Internetska stranica De'Longhi koristi se kolačićima kako bi vam pružila personalizirani pristup i poboljšala vaš posjet omogućujući maksimalnu točnost naše usluge. Koristeći se internetskom stranicom De'Longhi i prihvaćajući ovu politiku, dajete suglasnost da se koristimo kolačićima u skladu s uvjetima ove politike. O kolačićima Kolačići su tekstualne datoteke koje često sadrže jedinstvene identifikatore koji se šalju internetskim serverima na internetske pretraživače i koji se mogu zatim poslati natrag na server svaki put kada pretraživač zatraži stranicu sa servera. Internetski serveri mogu se koristiti kolačićima kako bi identificirali i pratili korisnike dok navigiraju kroz različite stranice na internetskoj stranici i kako bi identificirali korisnike koji se vraćaju na internetsku stranicu. Kolačići olakšavaju vašu navigaciju i pružaju sigurne veze. Kolačići mogu biti „trajni“ ili „privremeni“ kolačići. Trajni kolačić sastoji se od tekstualne datoteke koju internetski server šalje internetskom pretraživaču i koju će pretraživač pohraniti te koja će ostati valjana do određenog datuma isteka (osim ako je korisnik obriše prije datuma isteka). Privremeni će kolačić isto tako isteći na kraju korisničke sesije kada se internetski pretraživač zatvori. Kolačići na ovoj internetskoj stranici De'Longhi se koristi sesijom i trajnim kolačićima na ovoj internetskoj stranici. Kako se koristimo kolačićima Kolačići ne sadržavaju nikakve informacije koje vas osobno identificiraju, no osobne informacije koje pohranjujemo o vama možemo povezati s informacijama pohranjenima u kolačićima i dobivenima iz kolačića. De'Longhi može informacije koje dobivamo kada se koristite našim kolačićima upotrijebiti u sljedeće svrhe: - kako bismo prepoznali vaše računalo kada posjetite našu internetsku stranicu; - kako bismo vas pratili dok navigirate našom internetskom stranicom i kako bismo omogućili uporabu košarice ako ulazite u naše web-trgovine; - kako bismo poboljšali upotrebljivost internetske stranice; - kako bismo analizirali uporabu naše internetske stranice; - za administraciju ove internetske stranice. Kolačići treće strane Kada se koristite internetskom stranicom De'Longhi, mogu vam se slati i kolačići treće strane. Uz to, De'Longhi upotrebljava Google Analytics kako bi analizirao uporabu ove internetske stranice. Google Analytics generira statističke i druge informacije o uporabi internetske stranice s pomoću kolačića koji se pohranjuju na računalima korisnika. Informacija koja se generira u vezi s internetskom stranicom De'Longhi koristi se kako bi se stvorili izvještaji o uporabi internetske stranice. Google će pohraniti ove informacije. Googleova pravila o privatnosti dostupna su na: http://www.google.com/privacypolicy.html. Blokiranje kolačića Većina pretraživača dopušta vam da odbijete prihvatiti kolačiće. Na primjer: - U Internet Exploreru možete odbiti sve kolačiće pritiskom na „Alati“, „Internetske mogućnosti“, „Privatnost“ i odabirom „Blokiraj sve kolačiće“ uporabom kliznog izbornika. - U Firefoxu možete blokirati sve kolačiće pritiskom na „Alati“, „Mogućnosti“ te odznačivanjem „Prihvati kolačiće sa stranica“ u sklopu „Privatnost“. Blokiranje svih kolačića će, međutim, negativno utjecati na upotrebljivost mnogih internetskih stranica. Ako blokirate kolačiće, nećete se moći koristiti svim značajkama na ovoj internetskoj stranici. Brisanje kolačića Možete obrisati i kolačiće već spremljene na vašem računalu: - U Internet Exploreru morate ručno obrisati datoteke kolačića (možete naći upute za to na http://support.microsoft.com/kb/278835). - U Firefoxu možete obrisati kolačiće tako da se prvo pobrinete za to da se kolačići obrišu kada „obrišete privatne podatke“ (ova se postavka može promijeniti odabirom na „Alati“, „Mogućnosti“ i „Postavke“ u sklopu „Privatni podatci“) te zatim odabirom na „Obriši privatne podatke“ u izborniku „Alati“. Ovo bi očito moglo negativno utjecati na upotrebljivost mnogih internetskih stranica. Obratite nam se Vlasnik internetske stranice je grupa De'Longhi kojom ona i upravlja. Ako imate bilo kakva pitanja o ovoj politici o privatnosti ili našoj uporabi vaših osobnih informacija, molimo vas, pišite nam e-mailom ili poštom. De’Longhi Appliances S.r.l. Via L. Seitz, 47 Treviso Italija