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Secure Shopping and Your Privacy The bottom line is that we take your security and privacy VERY seriously. We NEVER share your personal information with anyone other than to provide direct service to you, and all information that you provide via the website is encrypted using Geotrust’s SSL technology. Our payment system is fully PCI DSS (Payment Card Industry Data Security Standard) compliant, meaning the highest possible security for your credit card information. If you’d like to find out more about how we collect your personal information, what we do with it and how you can access it, have a read of the full Privacy Policy below. Privacy Policy Last updated: 27 March 2014 Waggle Canine Adventure Gear Pty Ltd (ABN 24 131 683 193) (“Waggle”) is committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of the personal information you provide to us. We are bound by, and will abide by, the Australian Privacy Principles set forth in the Privacy Act (Cth) 1988. About this Privacy Policy The purpose of this Privacy Policy is to explain: - the scope and application of this Privacy Policy; - the kind of personal information Waggle may collect about you and how we collect the information; - how we use your personal information; - how we may disclose your personal information; - how we protect the information we hold about you; and - how you can access the information we hold about you. This Privacy Policy applies to personal information collected by Waggle by any means or technology and whether we have asked for the information or not. By using the websites operated by Waggle, or otherwise interacting with us in relation to the products and services offered by us (including over the phone, at events or participating in competitions or promotions offered by us on other websites or social media platforms), you consent to Waggle using your personal information as set out in this Privacy Policy. Links to other sites Our websites may contain links to other sites that are not owned or controlled by Waggle. Please be aware that we are not responsible for the privacy practices of such other sites and you access these sites at your own risk. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that you visit to identify how it collects and uses personal information. What kind of personal information do we collect and hold? In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we collect generally includes your name, residential, shipping and billing addresses, email address, telephone or mobile numbers, as well as interests and information about your transactions with us or our business partners, including the products and services we provide to you. If you are accessing our products and services via our websites, we may use technology to collect information as to your activities, including the IP address of your computer (or other devices), your web browsing history on our websites and transactional data including your payment histories. We do not generally collect "sensitive information" (such as information about ethnic origin, religious or political views, health information etc) from you. If you are a participant of a competition organised by us, we may collect additional personal information from you. Please refer to the section "Competition Contestants" below for more information. Credit card information We do not store any credit card information obtained at events, by telephone or through our websites. We pass it onto our online payments supplier, eWay (http:www.eway.com.au) for processing. If you use PayPal to complete your transaction, your personal information (including credit card information) will be collected and used by PayPal in accordance with its privacy policy, which is available here: https://www.paypal.com/au/webapps/mpp/ua/privacy-full. How do we collect personal information? Waggle collects personal information directly from you when you submit it online (including via email and live chats) to a website operated by Waggle, by telephone or facsimile, by social media platforms such as Facebook and Twitter, or in person at one of our events. Cookies and web beacons A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on the websites operated by Waggle. We use cookies to identify repeat customers and make it easier for you to navigate our site and where applicable, provide customer services to you (e.g. online live chats to assist with your purchase). If you reject cookies, you may still use our site, but your ability to use some features of our site will be limited. Information that you disclose publicly or via social media networks Waggle provides contents and services on a range of platforms (including social media networks) with interactive features to which you may contribute. If you post your personal information in publicly accessible places or social media platforms, your personal information will become publicly available (subject to, where applicable, any privacy settings you have in place in social media platforms). Waggle will not be responsible for the protection of personal information you choose to publish this way. Reviews and testimonials If you provide a review for a product available on one or more of our websites, or a testimonial regarding the service you’ve received, you agree that we may publish part or all of your review, rating and associated photographs (in the case of a product review) or testimonial together with your first name (or full name if you so choose), suburb and state. This includes reviews and testimonials provided via our websites, email or social media platforms. Competition contestants If you are a contestant of a competition held by us, subject to any "conditions of entry" to that competition and depending on the nature of the competition, we may be in possession of your photographs, images or recordings of your voice. By participating in such competition, you consent to us to reproducing those images or recordings on our website, and social media channels along with your name, suburb and state. How do we use personal information? Waggle may use your personal information for the purposes for which it was initially collected or purposes related to such initial purpose if such purposes would be within your reasonable expectations. For example, to: - provide you with our products and services (including warranty services, repairs and replacement of products); - respond to questions or product requests (including via online live chats); - forecast your future needs for our products and services; - keep a record of our dealings with each other and enable us to contact you when necessary; - develop a data profile to enable us to tailor our products and services to you; or - (where applicable) conduct competitions and promotions in which you participated. We may also use your personal information for purposes authorised by laws or regulations, such as to prevent or investigate alleged crime or fraud. Direct marketing In addition, in order to improve and better our offers and service, Waggle may, from time to time, use your personal information to contact you to identify promotions, competitions, products and services offered by us that may be of interest to you. By supplying us your information, you give Waggle permission to communicate to you via email, SMS, social media and telephone to inform you about products and services offered by us which are relevant to you. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided below, or by utilising an 'unsubscribe' facility on a communication we send to you in which case, Waggle will take steps to ensure you do not receive any such direct marketing information in future. Disclosure of personal information We never sell, rent, lease or disclose your personal information to other organisations, except as outlined in this Privacy Policy. We may disclose your personal information to organisations outside Waggle which assists us to deliver our products and services. These third parties include: - our products and services suppliers, such as for supplying products ordered by you and providing services in relation to maintenance and repairs of products; - financial services providers, such as our banks or third party supplier for securing payment of the products or services we provided to you, such as PayPal, and where applicable credit report agencies or debt collectors; - technology service providers, such as internet service providers, database management services, digital mail providers who send communications on our behalf, live help service providers and service providers for the prevention of fraud and protection of data; - service providers who performs market research or manage or review the services provided to you; - mailing systems and courier companies which organise delivery of the products you have purchased; and - our professional advisers, accountants, lawyers and auditors. These third parties may be located in Australia or overseas, including but not limited to the United States. We require these organisations to maintain the confidentiality of your personal information and also seek to ensure that they adhere to the Australian Privacy Principles. These service providers are not permitted to use your personal information for their own marketing purposes. In addition, we may release your personal information under the following circumstances: - when required to do so by a court or under applicable laws or regulation (for example, a subpoena) or where requested by a government agency; - where we consider a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; and - to appropriate persons, where your communication suggests possible harm to others. How to access and amend personal information We strive to keep your personal information accurate, up-to-date and complete. Our Privacy Policy enables you to find out what information we hold about you and correct that information if it is wrong. If you become aware that any information we hold about you is incorrect or out-of-date, please let us know immediately. We will be happy to accept updated personal information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information. Depending on the nature of your request, we may ask the owner of the information to complete a personal information request form. Our objective is to respond to any request within a reasonable timeframe and no later than 30 days. We will inform you if this timeframe is not achievable. In some circumstances, Waggle may not be in a position to grant access to personal information, such circumstances include: - providing access is likely to pose a serious threat to the safety of an individual or publicly; - providing access is likely to unreasonably impact on the privacy of others; - the request for access is frivolous or vexations; - providing access would reveal information which relates to existing or anticipating legal proceedings or otherwise impact on any negotiations; - providing access is unlawful (including being unlawful as directed by a court or tribunal order) or is likely to impact on actions being taken in relation to alleged unlawful activities relating to the functions and activities of Waggle; or - granting access would impact on a commercially sensitive decision making process. Security Waggle takes reasonable steps to ensure that your personal information is protected from misuse, interference or loss and unauthorised access, modification or disclosure. We have systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. However, since no system is 100% secure or error free, we cannot guarantee that your personal information is totally protected, for example, from hackers or misuse. If you enter personal information on our website, you should exercise due care to safeguard any passwords, or other special access features associated with your use of our website. Changes in this privacy policy We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes to this privacy policy will be published by posting an updated privacy policy on websites operated by Waggle. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. Contact us We encourage and value your feedback. If you have any questions about our Privacy Policy, or have a problem or complaint, please let us know. We will respond to a complaint as soon as possible, but within 10 working days to let you know who is responsible for managing your complaint. We will also try to resolve the complaint within 10 working days. When this is not possible, we will contact you within that time to let you know how long it will take to resolve the complaint. Our contact details are: Waggle Canine Adventure Pty Ltd PO Box 56, Katoomba NSW 2780 Attention: Privacy Officer E-mail: privacy@waggle.com.au
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InfoNET d.o.o. poštuje privatnost i sigurnost korisnika svojih usluga kao i posjetitelja web stranica. InfoNET se trudi pružiti personalizirano iskustvo u korištenju web stranica. Kako bi vam mogli pružati relevantne informacije dok ste na našim stranicama ponekada moramo prikupiti određene informacije o vama kako bi vam pružili bolje korisničko iskustvo. InfoNET garantira: Ne prodajemo, iznajmljujemo ili ćemo ikada prodavati ili iznajmljivati bilo kakve osobne informacije o našim korisnicima. Osim u slučajevima navedenim u ovom dokumentu Naša Politika privatnosti se odnosi na naše bivše, sadašnje i buduće korisnike naših usluga kao i posjetitelja. Pripremili smo ovu Politiku Privatnosti kako bi Vi bolje razumjeli koje podatke o vama prikupljamo, kako i kada bi te podatke mogli koristiti te na koji način štitimo vaše osobne podatke, tko ima pristup vašim osobnim podacima te kako možete samostalno izmijeniti bilo kakvu netočnost u podacima. Ova Politika Privatnosti nije namijenjena i ne stvara bilo kakve Ugovorne odnose ili predstavlja bilo kakva druge pravne odgovornosti bilo koje od stranaka. Informacije koje sakupljamo: InfoNET d.o.o. skuplja određene informacije o svojim korisnicima na 3 načina: kroz serverske logove, pomoću kolačića (cookies) i direktno od korisnika Serverski logovi: Kada posjetite naš web site, InfoNET može sakupljati informacija koje vas ne mogu identificirati kao određenu osobu kao: Adresa internet protokola (niže objašnjeno); Vrstu internet preglednika koji koristite na računalu; Broj linkova koji ste kliknuli na našoj web stranici; Zemlja ili županija otkuda dolazite; Datum i vrijeme vašeg posjeta; Naziv vašeg pružatelja internetskih usluga; Web stranica preko koje ste došli do naše stranice (klikom na poveznicu); Stranice koje ste pregledali na našoj web stranici Internet Protokol(“IP”) Adresa IP adresa je broj dodijeljen vašem računalu dok koristite internet, iz IP adrese web poslužitelji automatski identificiraju vaše računalo. InfoNET serveri prikupljaju IP adrese posjetitelja a web stranice putem kojih ste došli do naše web stranice. Vaša IP adresa pomaže InfoNET-u da vam pruži bolje korisničko iskustvo, sakupi statistike posjećenosti svojih web stranica te uoči greške na svojim web stranicama. Kolačići (Cookies) Naše web stranice koriste kolačiće (cookies) (n.pr., mali komadići texta koje naš server pohranjuje na čvrsti disk vašeg računala). Kolačiće koristimo kako bi pohranili vaše postavke, informacije koje koristite za prijavu te pružanje personaliziranog iskustva. Kolačići mogu također pohranjivati informacije koje vam mogu otkriti identitet (niže objašnjeno) koje ste sami prethodno unijeli na nekom dijelu stranice kako ne bi svaki puta iznova morali unositi iste informacije. Pohranu kolačića možete zabraniti tako da ih isključite u svom internet pregledniku no tako ćete izgubiti dio funkcionalnosti InfoNET internet stranice. Informacije koje vas identificiraju Na nekim od naših web stranica, korisnici se mogu registrirati kako bi zakupili naše usluge, zaprimili personalizirane sadržaje ili sudjelovali u online anketama. Kada se registrirate, InfoNET može od vas tražiti neke osobne informacije, koje mogu sadržavati no nisu ograničene na: Vaše puno ime i prezime, poštanska adresa, broj telefona, email adresa, osobni identifikacijski broj (OIB). Na temelju prikupljenih podataka InfoNET vam može ponuditi svoje usluge. Ako zakupite naše usluge, možemo od vas tražiti financijske informacije kao podatke o kreditnoj kartici ili o bankovnom računu. Bilo kakve financijske informacije koje od vas prikupljamo se isključivo koriste kako bi mogli naplatiti usluge koje ste zakupili. Ako ste uslugu zakupili putem kreditne kartice, informacije o istoj mogu biti proslijeđene tvrtki koja vrši naplatu na vašoj kreditnoj kartici (pružatelja payment gateway-a) Dodatne informacije Kao sigurnosnu mjeru te kako bi se osigurali da su naše internet stranice i mreža dostupni svim posjetiteljima, InfoNET može koristiti softverske programe kojima prati mrežni promet ili identificira neautorizirane pokušaje uploada ili promjene informacija te činjenje štete na bilo koji drugi način. Ovi programi mogu također sakupljati informacije o načinima na koji koristite računalnu mrežu ili web stranice. Možemo od vas tražiti osobne informacije ako od nas tražite tehničku podršku ili pružiti dodatne informacije o našim uslugama. Na primjer, možemo od vas prikupljati osobne informacije (kao e-mail adresa, informacije o sustavu i opise problema) kako bi vam mogli pružiti online tehničku podršku i pomoć oko problema. Ako ćete s nama komunicirati elektroničkim putem (n.pr. email, online chat ili instant messaging), možemo zadržati kopiju elektroničke komunikacije zajedno sa vašom e-mail adresom i vašim odgovorima. Pružamo sigurnosnu zaštitu za elektronsku komunikaciju istovjetnu sigurnosti informacija koje primamo telefonskim upitima. Kako koristimo Vaše informacije InfoNET koristi prikupljene informacije kako bi vas obavještavali o vašem korisničkom računu te promjenama uvjeta korištenja usluga po pitanju korištenja web stranica. Možemo vas obavještavati o uslugama za koje mislimo da bi vama mogle biti vrijedne te o posebnim ponudama. Ako ne želite primati takve e-mailove, putem korisničke zone možete ugasiti takve obavijesti pomoću “opting-out” opcije. Naši zaposlenici, ugovorni partneri ili agenti će ponekada zahtijevati pristup vašim osobnim informacijama. InfoNET dozvoljava ograničeni pristup tim informacijama samo u poslovne svrhe kao administracija i unapređenje naših usluga. Informacije kojima dozvoljavamo pristup InfoNET može dozvoliti pristup informacijama koje ne identificiraju vas kao korisnika, uzorcima korištenja naših web stranica te povezanim načinima korištenja naših web stranica. Ulažemo napore kako bi odabrali isključivo poštene partnere s važećim Politikama privatnosti no ne preuzimamo odgovornost za njihove Politike privatnosti ili poslovne modele. InfoNET može dijeliti ili otkriti osobne informacije s agentima ili ugovornim stranama koji koriste navedene informacije u ime InfoNET-a ili u administraciji usluga koje isporučuje u ime InfoNET-a. Posebni slučajevi davanja informacija Osobne i ne osobne informacije mogu biti predane trećoj strani u slučaju: Zahtjev od strane Zakona, u slučaju javne sigurnosti ili po Sudskom nalogu Se radi o našem povezanom pravnom subjektu – sestrinskoj tvrtki Direktni kontakt InfoNET vas može direktno kontaktirati putem e-mail adrese ili druge informacije koju ste predali pri registraciji kako bi potvrdili navedene informacije. InfoNET će vas također kontaktirati kada ćete od nas zahtijevati da odgovorimo na vaša pitanja, kako bi isporučili zakupljenu uslugu, kako bi mogli upravljati svojim korisničkim računom i kako bi vas informirali o važnim obavijestima koje se odnose na zakupljene usluge. Brisanje iz baze Ako ne želite primati bilo kakvu komunikaciju od InfoNET-a, možete od iste odustati (“opt-out”) u bilo koje vrijeme tako da nas kontaktirate i zatražite brisanje podataka. Nakon odjave s navedene liste InfoNET će uložiti značajan trud kako bi uklonio osobne informacije no molimo da shvatite da će neke informacije ostati trajno pohranjene u skladu s pozitivnim zakonskim propisima. Web stranice trećih strana InfoNET-ova web stranica uključuje poveznice, bannere i sl. prema web stranicama trećih osoba koje mogu ili ne moraju biti u Ugovornim odnosima s InfoNET-om. InfoNET ne upravlja stranicama trećih strana niti ima bilo kakvu kontrolu na istima te na istima nije odgovoran za bilo kakve sadržaje ili podatke koje ste na tim stranicama unijeli. Molimo uzmite u obzir da web stranice trećih strana mogu tražiti podatke koje nisu u skladu s InfoNET-ovom Politikom Privatnosti pa vas molimo da prije davanja bilo kakvih podataka pročitate njihove Politike privatnosti. Djeca U skladu s pozitivnim zakonskim normama, InfoNET ne skuplja svjesno podatke o djeci ispod 13 godina starosti. Kako štitimo Vaše informacije InfoNET ulaže značajne napore kako bi zaštitio vaše osobne informacije od neautoriziranog pristupa, krađe, gubitka ili izmjene pomoću različitih mjera elektroničke zaštite. Ove mjere uključuju firewall-e, SSL certifikate, anti-virus detekcije kao i korištenja lozinki na zaštićenim stranicama. Kada od korisnika zatražimo financijske informacije (kao brojevi kreditnih kartica) ti podaci su zaštićeni važećim SSL certifikatom no molimo uzmite u obzir da ostala električna komunikacija kao email, online chat ili brze poruke koje nam šaljete ne moraju biti sigurne. Iz tog razloga, molimo vas da ne šaljete povjerljive informacije tim kanalima poput financijskih informacija, osobnih podataka ili lozinki. Prijenos podataka u inozemstvo Ako posjećujete InfoNET web stranice iz inozemstva (InfoNET server je trenutno smješten u Hrvatskoj), različita komunikacija će prelaziti državne granice. Posjetom našim stranicama i komunicirajući s nama pristajete na procesiranje i prijenos svojih podataka kako je to opisano u ovoj politici privatnosti. Kako ispraviti nepravilnosti Ako ste se registrirali na naše web stranice, možete u bilo kojem trenutku izmijeniti osobne informacije putem korisničke zone ili nas možete kontaktirati putem korisničke zone. Izmjene politike privatnosti InfoNET zadržava pravo da izmjeni, nadogradi ili suspendira ovu politiku privatnosti u bilo kojem trenutku prema vlastitom nahođenju. Sve promjene po pitanju politike privatnosti će biti objavljene na ovoj web stranici. Pitanja ili komentari Ako imate bilo kakvih pitanja ili komentara koji se odnose na našu politiku privatnosti molimo kontaktirajte InfoNET putem kontaktnih stranica. Ova politika privatnosti je implementirana 04.03.2015.