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Customer Service Frequently Asked Questions Before you buy How do I check stock availability? If a product I want is sold out, how can I find out when it will be available? Can I reserve an item? How do I shop at IKEA? Can I take my items home immediately? Can I purchase items over the phone? Can I buy items at IKEA.pt? What promotions are on at the store today? IKEA Store How do I get to the IKEA stores? What are the IKEA stores’ opening hours? Can I take my kids to an IKEA store? Do IKEA stores have restaurants? What facilities do IKEA stores offer? I’ve lost something at the store. How do I find out if it’s been found? Online Store Is the online sales service available throughout the country? Are all the IKEA products available for online purchase? What payment methods can I use? How long will it take for my online order to be delivered? How much does delivery cost? Payment methods What payment methods do you accept? Are there flexible options for reimbursements? Can I request a change to an invoice or a second copy? There seems to be a mistake on my invoice. What should I do? How can I obtain a VAT refund? Returns and Product Issues How do I search for products on the IKEA site? How do I get the assembly instructions for an item? I’m missing a part of a product I’ve just purchased. Do you offer any guarantees on products? Can I return an IKEA product? Can I return an IKEA product to a different store? Can I return a mattress? The product I’ve purchased has a faulty or damaged part. I’ve received a damaged product. What should I do? Delivery and Other Services How much does delivery cost? When do you deliver? Can I change my delivery date? Can you help me gather up my items at the store? Can I get help with assembly? What other services are available to facilitate my IKEA purchases? How do I check stock availability? If a product I want is sold out, how can I find out when it will be available? Can I reserve an item? How do I shop at IKEA? Can I take my items home immediately? Can I purchase items over the phone? Can I buy items at IKEA.pt? What promotions are on at the store today? IKEA Store How do I get to the IKEA stores? What are the IKEA stores’ opening hours? Can I take my kids to an IKEA store? Do IKEA stores have restaurants? What facilities do IKEA stores offer? I’ve lost something at the store. How do I find out if it’s been found? Online Store Is the online sales service available throughout the country? Are all the IKEA products available for online purchase? What payment methods can I use? How long will it take for my online order to be delivered? How much does delivery cost? Payment methods What payment methods do you accept? Are there flexible options for reimbursements? Can I request a change to an invoice or a second copy? There seems to be a mistake on my invoice. What should I do? How can I obtain a VAT refund? Returns and Product Issues How do I search for products on the IKEA site? How do I get the assembly instructions for an item? I’m missing a part of a product I’ve just purchased. Do you offer any guarantees on products? Can I return an IKEA product? Can I return an IKEA product to a different store? Can I return a mattress? The product I’ve purchased has a faulty or damaged part. I’ve received a damaged product. What should I do? Delivery and Other Services How much does delivery cost? When do you deliver? Can I change my delivery date? Can you help me gather up my items at the store? Can I get help with assembly? What other services are available to facilitate my IKEA purchases? IKEA cards How does the IKEA Gift Card work? How does the IKEA Return Card work? Does IKEA have any cards or loyalty programme? What is the difference between the IKEA FAMILY card and the IKEA Credit Card (TAEG 16,4%)? IKEA FAMILY What is IKEA FAMILY? Does the IKEA FAMILY card accumulate points with purchases? How can I become an IKEA FAMILY member? How do I make changes to my IKEA FAMILY card details, or cancel my account? I’ve forgotten my email or password. IKEA Catalogue What is the IKEA Catalogue? When does the new catalogue come out? How can I get a copy of the IKEA catalogue? Can I purchase items over the phone? How environmentally friendly is the IKEA catalogue? IKEA Website How environmentally friendly is the IKEA catalogue? I’ve forgotten my account password. How is my data being used when I visit your webpage? How can I visit the IKEA website in other countries? What software must I have on my computer so that I can access the IKEA website? The Company When will the next IKEA store open in Portugal? How can I apply to work at an IKEA store? Can I buy an IKEA franchise? Where can I go to find out facts and figures about the IKEA Group? What is the IKEA Group? Where can I learn more about the IKEA story? What is the IKEA business concept? Who owns the IKEA concept? What is IKEA’s environmental policy? How does the IKEA Gift Card work? How does the IKEA Return Card work? Does IKEA have any cards or loyalty programme? What is the difference between the IKEA FAMILY card and the IKEA Credit Card (TAEG 16,4%)? IKEA FAMILY What is IKEA FAMILY? Does the IKEA FAMILY card accumulate points with purchases? How can I become an IKEA FAMILY member? How do I make changes to my IKEA FAMILY card details, or cancel my account? I’ve forgotten my email or password. IKEA Catalogue What is the IKEA Catalogue? When does the new catalogue come out? How can I get a copy of the IKEA catalogue? Can I purchase items over the phone? How environmentally friendly is the IKEA catalogue? IKEA Website How environmentally friendly is the IKEA catalogue? I’ve forgotten my account password. How is my data being used when I visit your webpage? How can I visit the IKEA website in other countries? What software must I have on my computer so that I can access the IKEA website? The Company When will the next IKEA store open in Portugal? How can I apply to work at an IKEA store? Can I buy an IKEA franchise? Where can I go to find out facts and figures about the IKEA Group? What is the IKEA Group? Where can I learn more about the IKEA story? What is the IKEA business concept? Who owns the IKEA concept? What is IKEA’s environmental policy? Before you buy How do I check stock availability? To see if a product is in stock, click here, fill in the article number of the product you want and select the store nearest you. You can also check the page of the product you want using the stock check option. For more information, click here. Back to top To see if a product is in stock, click here, fill in the article number of the product you want and select the store nearest you. You can also check the page of the product you want using the stock check option. For more information, click here. Back to top If a product I want is sold out, how can I find out when it will be available? If the product you want is out of stock, you can ask for a text message or email notification to notify you as soon as it is available again. The notification request is valid for 15 days. If the product has not become available within this period, you will be notified that your request has expired. Find out how here. Back to top If the product you want is out of stock, you can ask for a text message or email notification to notify you as soon as it is available again. The notification request is valid for 15 days. If the product has not become available within this period, you will be notified that your request has expired. Find out how here. Back to top How do I shop at IKEA? Can I take my items home immediately? It’s easy to buy things at IKEA. We’ve organized the store so that you can shop on your own and you can take most of our products home with you immediately. See here how you can get ready for and do your shopping at IKEA. Back to top It’s easy to buy things at IKEA. We’ve organized the store so that you can shop on your own and you can take most of our products home with you immediately. See here how you can get ready for and do your shopping at IKEA. Back to top Can I purchase items over the phone? IKEA isn’t a catalogue company so you can’t place your orders by phone. You can, however, place your orders on the Internet at our Online Store, or using our distance shopping service, the IKEA BUSINESS. Back to top IKEA isn’t a catalogue company so you can’t place your orders by phone. You can, however, place your orders on the Internet at our Online Store, or using our distance shopping service, the IKEA BUSINESS. Back to top Can I buy items at IKEA.pt? You can now place orders at IKEA.pt. To see this new way of buying things at IKEA as well as the delivery options and how to access the Online Store, click here. Back to top You can now place orders at IKEA.pt. To see this new way of buying things at IKEA as well as the delivery options and how to access the Online Store, click here. Back to top What promotions are on at the store today? Check out the promotions that are on at the store by looking at the highlights on our home page, or the promotion page for our stores here. You can also check our special offers page where you’ll find products with fantastic prices for a limited period of time. Back to top Check out the promotions that are on at the store by looking at the highlights on our home page, or the promotion page for our stores here. You can also check our special offers page where you’ll find products with fantastic prices for a limited period of time. Back to top IKEA Store How do I get to the IKEA stores? Find out how to get to the IKEA stores by checking the information for each one here. Back to top Find out how to get to the IKEA stores by checking the information for each one here. Back to top What are the IKEA stores’ opening hours? You can check the IKEA stores' opening hours and more information here. Back to top You can check the IKEA stores' opening hours and more information here. Back to top Can I take my kids to an IKEA store? We are pleased to welcome your family to our stores. Every IKEA store has a supervised children’s play facility called Småland at the IKEA store entrance (see the conditions for using the area at the store). You can drop you children off while you’re shopping and know that they are safe and are enjoying themselves. We also have changing rooms and nursing rooms. Back to top We are pleased to welcome your family to our stores. Every IKEA store has a supervised children’s play facility called Småland at the IKEA store entrance (see the conditions for using the area at the store). You can drop you children off while you’re shopping and know that they are safe and are enjoying themselves. We also have changing rooms and nursing rooms. Back to top Do IKEA stores have restaurants? All IKEA Portugal stores have a Restaurant on the first floor that’s open daily either for peaceful family meals or just for a quick snack. For more information, check the IKEA Restaurant page for the stores through here. Back to top All IKEA Portugal stores have a Restaurant on the first floor that’s open daily either for peaceful family meals or just for a quick snack. For more information, check the IKEA Restaurant page for the stores through here. Back to top What facilities do IKEA stores offer? IKEA stores are prepared to offer the best possible experience to their visitors. We have free parking, easy access for the disabled, baby changing rooms and nursing rooms, wheelchairs for loan and a series of other facilities as well. IKEA stores also have a supervised children’s play facility called Småland where you can leave your children while you are shopping. Click here for more information. Back to top IKEA stores are prepared to offer the best possible experience to their visitors. We have free parking, easy access for the disabled, baby changing rooms and nursing rooms, wheelchairs for loan and a series of other facilities as well. IKEA stores also have a supervised children’s play facility called Småland where you can leave your children while you are shopping. Click here for more information. Back to top I’ve lost something at the store. How do I find out if it’s been found? If you want to know if something left at our stores has been found, you can contact us. Back to top If you want to know if something left at our stores has been found, you can contact us. Back to top Online Store Are all the IKEA products available for online purchase? Most, but not all, of the items sold in IKEA stores are available online. Click here for more information. Back to top Most, but not all, of the items sold in IKEA stores are available online. Click here for more information. Back to top Is the online sales service available throughout the country? This service is now available throughout the country, including delivery to the Azores and Madeira. Find out more here. Back to top This service is now available throughout the country, including delivery to the Azores and Madeira. Find out more here. Back to top What payment methods can I use? The Online Store accepts payment in credit card (VISA or Mastercard). The bill must be paid in full and only throughout the online order. In the event you don’t have a credit card, you can also use the MBNet service – please contact your bank for more information. Back to top The Online Store accepts payment in credit card (VISA or Mastercard). The bill must be paid in full and only throughout the online order. In the event you don’t have a credit card, you can also use the MBNet service – please contact your bank for more information. Back to top How long will it take for my online order to be delivered? The delivery time will vary depending on the type of delivery chosen. Click here for more information about delivery times for IKEA Online orders. Back to top The delivery time will vary depending on the type of delivery chosen. Click here for more information about delivery times for IKEA Online orders. Back to top How much does delivery cost? Delivery costs vary depending on the value of the order and the destination. Please click here for delivery prices. Back to top Delivery costs vary depending on the value of the order and the destination. Please click here for delivery prices. Back to top Payment methods What payment methods do you accept? IKEA stores accept cash, debit cards, credit cards (Visa, Mastercard, etc.), IKEA Credit Card (TAEG 16,4%) or even certified cheques or bank cheques. Back to top IKEA stores accept cash, debit cards, credit cards (Visa, Mastercard, etc.), IKEA Credit Card (TAEG 16,4%) or even certified cheques or bank cheques. Back to top Are there flexible options for reimbursements? Yes, you can take out an IKEA Credit Card (TAEG 16,4%). For each purchase you can choose the payment method that suits you. Find out how here. Back to top Yes, you can take out an IKEA Credit Card (TAEG 16,4%). For each purchase you can choose the payment method that suits you. Find out how here. Back to top Can I request a change to an invoice or a second copy? In order to change the information on an invoice or request a second copy, contact us using the available channels. Back to top In order to change the information on an invoice or request a second copy, contact us using the available channels. Back to top How can I obtain a VAT refund? In order to get the value of the VAT spent in a purchase at an IKEA store, you should send us a confirmation of export that has been stamped by the appropriate customs authorities. Once the certificate has been validated, IKEA will refund you the VAT by issuing a credit memo. The certificate and a copy of the original receipt must be mailed to: IKEA Portugal Estrada Nacional 250 Rua 28 de setembro, Frielas Back to top In order to get the value of the VAT spent in a purchase at an IKEA store, you should send us a confirmation of export that has been stamped by the appropriate customs authorities. Once the certificate has been validated, IKEA will refund you the VAT by issuing a credit memo. The certificate and a copy of the original receipt must be mailed to: IKEA Portugal Estrada Nacional 250 Rua 28 de setembro, Frielas Back to top Returns and Product Issues Can I return an IKEA product? You can return products within 365 days. All you need is to bring the unused products together with the original receipt. The refund can either be by Return Card or through the same method of payment as the original purchase. Bespoke PERSONLIG countertops and bargain corner items have special return conditions. Check these out at your store. Back to top You can return products within 365 days. All you need is to bring the unused products together with the original receipt. The refund can either be by Return Card or through the same method of payment as the original purchase. Bespoke PERSONLIG countertops and bargain corner items have special return conditions. Check these out at your store. Back to top Can I return an IKEA product to a different store? Yes, you can return products to a store other than the one of the original purchase. Back to top Yes, you can return products to a store other than the one of the original purchase. Back to top Can I return a mattress? Mattresses are covered by the same return policy as other products and may be returned. Just bring the unused mattress back with the original receipt within 365 days of purchase. The refund can either be by Return Card or through the same method of payment as the original purchase. Back to top Mattresses are covered by the same return policy as other products and may be returned. Just bring the unused mattress back with the original receipt within 365 days of purchase. The refund can either be by Return Card or through the same method of payment as the original purchase. Back to top How do I search for products on the IKEA site? To search for products, use the navigation bar, clicking on All Products or on the Home area you are interested in. You can also use the search field at the top of the homepage to search for a type of product, name or article number. Back to top To search for products, use the navigation bar, clicking on All Products or on the Home area you are interested in. You can also use the search field at the top of the homepage to search for a type of product, name or article number. Back to top I’m missing a part of a product I’ve just purchased. If there’s a part of a product missing from an IKEA product, please contact us. Back to top If there’s a part of a product missing from an IKEA product, please contact us. Back to top How do I get the assembly instructions for an item? Assembly instructions are available for download (PDF) on the IKEA website. Enter either the product name or article number in the search field on the homepage. Once you’re on the product page you’ll find a link for the instructions. You can also click here to find out how to carry out this search. Back to top Assembly instructions are available for download (PDF) on the IKEA website. Enter either the product name or article number in the search field on the homepage. Once you’re on the product page you’ll find a link for the instructions. You can also click here to find out how to carry out this search. Back to top The product I’ve purchased has a faulty or damaged part. In the event that one of your products is damaged contact our Customer Service Centre. Back to top In the event that one of your products is damaged contact our Customer Service Centre. Back to top I’ve received a damaged product. What should I do? If you’ve received a damaged product, contact us by one of the several channels available at our Customer Service Centre. You’ll find our contact details here. Back to top If you’ve received a damaged product, contact us by one of the several channels available at our Customer Service Centre. You’ll find our contact details here. Back to top There seems to be a mistake on my invoice. What should I do? If you find a mistake on your IKEA invoice, contact us by one of the several channels available at our Customer Service Centre. Click here for our contact details. Back to top If you find a mistake on your IKEA invoice, contact us by one of the several channels available at our Customer Service Centre. Click here for our contact details. Back to top Do you offer any guarantees on products? All products sold by IKEA have a two-year (2) guarantee counting from the date of purchase. IKEA voluntarily offers longer guarantees than the minimum legally stipulated on a series of its products – it’s our IKEA guarantee of quality. Find out more about IKEA guarantees by clicking here. Back to top All products sold by IKEA have a two-year (2) guarantee counting from the date of purchase. IKEA voluntarily offers longer guarantees than the minimum legally stipulated on a series of its products – it’s our IKEA guarantee of quality. Find out more about IKEA guarantees by clicking here. Back to top Delivery and Other Services How much does delivery cost? The price is calculated based on the value of the order and the destination of the delivery. Click here for information on the price of delivery of IKEA products. Back to top The price is calculated based on the value of the order and the destination of the delivery. Click here for information on the price of delivery of IKEA products. Back to top When do you deliver? The delivery date is set up at your convenience and we make every effort to ensure that it takes place on the date you’ve chosen. Back to top The delivery date is set up at your convenience and we make every effort to ensure that it takes place on the date you’ve chosen. Back to top Can you help me gather up my items at the store? Yes. IKEA products are designed to be gathered up, transported and assembled by the customers but if you wish we can help you collect them. Click here to find out about our home delivery service. Back to top Yes. IKEA products are designed to be gathered up, transported and assembled by the customers but if you wish we can help you collect them. Click here to find out about our home delivery service. Back to top Can I get help with assembly? IKEA products come with simple instructions that make them easy to assemble. On the other hand, for a small charge, you can hire our assembly and installation service. Find out about the services we offer here. Back to top IKEA products come with simple instructions that make them easy to assemble. On the other hand, for a small charge, you can hire our assembly and installation service. Find out about the services we offer here. Back to top Can I change my delivery date? Yes. If you need to change the delivery date for your order you should contact us to set up an alternate date. Keep in mind that you should let us know as soon as possible in order to avoid additional charges. Back to top Yes. If you need to change the delivery date for your order you should contact us to set up an alternate date. Keep in mind that you should let us know as soon as possible in order to avoid additional charges. Back to top What other services are available to facilitate my IKEA purchases? IKEA offers a range of other services to make your shopping easier, not only while you’re at our shop but also before and afterwards. There’s our consultation and planning service, for example, and not to mention our delivery and assembly service. Find out about all our services here. Back to top IKEA offers a range of other services to make your shopping easier, not only while you’re at our shop but also before and afterwards. There’s our consultation and planning service, for example, and not to mention our delivery and assembly service. Find out about all our services here. Back to top IKEA cards Does IKEA have any cards or loyalty programme? Yes, IKEA FAMILY is the IKEA loyalty programme designed for all those who live their home intensely and who love IKEA. The best IKEA offers are exclusive to IKEA FAMILY members. Click here to find out about exclusive advantages, the general conditions of the card and the most frequently asked questions. Back to top Yes, IKEA FAMILY is the IKEA loyalty programme designed for all those who live their home intensely and who love IKEA. The best IKEA offers are exclusive to IKEA FAMILY members. Click here to find out about exclusive advantages, the general conditions of the card and the most frequently asked questions. Back to top How does the IKEA Gift Card work? You charge up the IKEA Gift Card with the amount you want and then give it as a gift. The amount on the card can be used (in whole or partially) to make purchases or serve as discounts on purchases at an IKEA Store. These cards are available at IKEA stores near the check out where they can be charged up. They are valid for one year. Back to top You charge up the IKEA Gift Card with the amount you want and then give it as a gift. The amount on the card can be used (in whole or partially) to make purchases or serve as discounts on purchases at an IKEA Store. These cards are available at IKEA stores near the check out where they can be charged up. They are valid for one year. Back to top How does the IKEA Return Card work? After customers return an item they receive an IKEA Return Card to the amount of the products returned. The IKEA return card is good for a year and can be used (in whole or partially) to pay for additional items at IKEA stores. Back to top After customers return an item they receive an IKEA Return Card to the amount of the products returned. The IKEA return card is good for a year and can be used (in whole or partially) to pay for additional items at IKEA stores. Back to top What is the difference between the IKEA FAMILY card and the IKEA Credit Card (TAEG 16,4%)? The IKEA FAMILY Card gives members of the loyalty programme access to advantages and special offers while the IKEA Credit Card (TAEG 16,4%) enables you to buy things on credit. Back to top The IKEA FAMILY Card gives members of the loyalty programme access to advantages and special offers while the IKEA Credit Card (TAEG 16,4%) enables you to buy things on credit. Back to top IKEA FAMILY What is IKEA FAMILY? IKEA FAMILY is the IKEA loyalty programme designed for those who live their homes intensely and who love IKEA. The best offers, new products, invitations for special events and even complimentary coffee Monday-Friday are exclusive for IKEA FAMILY members. Check here to know all the exclusive advantages, general conditions of the card and to sign up. It’s free and it just takes an instant. Back to top IKEA FAMILY is the IKEA loyalty programme designed for those who live their homes intensely and who love IKEA. The best offers, new products, invitations for special events and even complimentary coffee Monday-Friday are exclusive for IKEA FAMILY members. Check here to know all the exclusive advantages, general conditions of the card and to sign up. It’s free and it just takes an instant. Back to top Does the IKEA FAMILY card accumulate points with purchases? No, the IKEA FAMILY card does not accumulate points or money. The card gives you immediate access to exclusive offers and advantages when buying IKEA products or services. Back to top No, the IKEA FAMILY card does not accumulate points or money. The card gives you immediate access to exclusive offers and advantages when buying IKEA products or services. Back to top How can I become an IKEA FAMILY member? Here and now, quickly and at no cost to you. Just fill in the online sign up form and you will immediately get an email with your digital card. You can keep this image on your mobile phone or enter your card number in the IKEA FAMILY area of the IKEA app. Or, if you prefer, you can join IKEA FAMILY at one of the kiosks at your IKEA store. Back to top Here and now, quickly and at no cost to you. Just fill in the online sign up form and you will immediately get an email with your digital card. You can keep this image on your mobile phone or enter your card number in the IKEA FAMILY area of the IKEA app. Or, if you prefer, you can join IKEA FAMILY at one of the kiosks at your IKEA store. Back to top How do I make changes to my IKEA FAMILY card details, or cancel my account? To change your personal data, just access your IKEA FAMILY online account and do so directly, or contact us. In order to cancel your membership in IKEA FAMILY, the cardholder can request the elimination of their personal data in writing by contacting IKEA at Apartado 7509, EC Alfragide, 2610-999 Amadora, Portugal. Back to top To change your personal data, just access your IKEA FAMILY online account and do so directly, or contact us. In order to cancel your membership in IKEA FAMILY, the cardholder can request the elimination of their personal data in writing by contacting IKEA at Apartado 7509, EC Alfragide, 2610-999 Amadora, Portugal. Back to top I’ve forgotten my email or password. You can find out the email you used to register and recover your IKEA FAMILY password by clicking here and completing the required fields, or by contacting the Customer Service. Back to top You can find out the email you used to register and recover your IKEA FAMILY password by clicking here and completing the required fields, or by contacting the Customer Service. Back to top IKEA Catalogue What is the IKEA Catalogue? The IKEA Catalogue is produced every year in 46 versions, in 25 languages and in 32 countries. Approximately 190 million copies are distributed all over the world. Our Catalogue offers more than just a global view of the different products available in the IKEA range. You will discover in its pages, new, creative and affordable options for decorating your home that will inspire you to live your life more fully. You’ll also find information about materials, colours, sizes, maintenance instructions and prices. You’ll find our online version here. Back to top The IKEA Catalogue is produced every year in 46 versions, in 25 languages and in 32 countries. Approximately 190 million copies are distributed all over the world. Our Catalogue offers more than just a global view of the different products available in the IKEA range. You will discover in its pages, new, creative and affordable options for decorating your home that will inspire you to live your life more fully. You’ll also find information about materials, colours, sizes, maintenance instructions and prices. You’ll find our online version here. Back to top When does the new catalogue come out? The IKEA Catalogue in Portuguese generally comes out in late August or early September of each year. It’s distributed for free in many cities throughout the country. It’s also available at all IKEA stores and online, by clicking here. All the prices in the IKEA Catalogue 2017 are valid in Portugal until 31 July 2017, except in case of changes in tax rates, typographical error or stock shortages. (Some products may vary slightly in size or colour). Back to top The IKEA Catalogue in Portuguese generally comes out in late August or early September of each year. It’s distributed for free in many cities throughout the country. It’s also available at all IKEA stores and online, by clicking here. All the prices in the IKEA Catalogue 2017 are valid in Portugal until 31 July 2017, except in case of changes in tax rates, typographical error or stock shortages. (Some products may vary slightly in size or colour). Back to top How can I get a copy of the IKEA catalogue? The IKEA Catalogue is available free of charge at our stores or it can be consulted online here. Back to top The IKEA Catalogue is available free of charge at our stores or it can be consulted online here. Back to top Can I purchase items over the phone? IKEA isn’t a catalogue company so you can’t place your orders by phone. You can, however, place your orders on the Internet at our Online Store, or using our distance shopping service, the IKEA Business Service. Back to top IKEA isn’t a catalogue company so you can’t place your orders by phone. You can, however, place your orders on the Internet at our Online Store, or using our distance shopping service, the IKEA Business Service. Back to top How environmentally friendly is the IKEA catalogue? The IKEA catalogue is the largest publication ever printed entirely on Forest Stewardship Council® Mix Credit paper and it comes with the FSC® logo. This means that the entire production chain leading up to the printing of the IKEA Catalogue, from the forest to the printers, is FSC certified to guarantee the most sustainable possible origin of the wood. Back to top The IKEA catalogue is the largest publication ever printed entirely on Forest Stewardship Council® Mix Credit paper and it comes with the FSC® logo. This means that the entire production chain leading up to the printing of the IKEA Catalogue, from the forest to the printers, is FSC certified to guarantee the most sustainable possible origin of the wood. Back to top IKEA Website Can I buy IKEA products on the website? Yes, you can buy items from the IKEA website anywhere in the country, including delivery in the Azores and Madeira. Find out more here. Back to top Yes, you can buy items from the IKEA website anywhere in the country, including delivery in the Azores and Madeira. Find out more here. Back to top I’ve forgotten my account password. In order to recover your IKEA website password, go to your personal account and click “Forgot your password?” and follow the instructions. Otherwise, you can also contact us. Keep in mind that this account is different than your online IKEA FAMILY account. Back to top In order to recover your IKEA website password, go to your personal account and click “Forgot your password?” and follow the instructions. Otherwise, you can also contact us. Keep in mind that this account is different than your online IKEA FAMILY account. Back to top How is my data being used when I visit your webpage? We don’t require any information before allowing you to access our website and when we do request it, we will do so openly. We may request specific information in order to offer you services, our kitchen planning service, for example. The information requested might include your name, company, address, email and telephone number. The IKEA website also uses cookies to improve its performance and user experience. To read our Cookie Policy click here. Back to top We don’t require any information before allowing you to access our website and when we do request it, we will do so openly. We may request specific information in order to offer you services, our kitchen planning service, for example. The information requested might include your name, company, address, email and telephone number. The IKEA website also uses cookies to improve its performance and user experience. To read our Cookie Policy click here. Back to top How can I visit the IKEA website in other countries? It’s really easy. You just have to go to our global page: www.IKEA.com and click on the country you’re interested in. Back to top It’s really easy. You just have to go to our global page: www.IKEA.com and click on the country you’re interested in. Back to top What software must I have on my computer so that I can access the IKEA website? IKEA website is streamlined for the most common browsers including Internet Explorer and Firefox for Windows, Firefox and Safari for Mac OS X. To best see our site, we recommend a screen with a resolution of 1152x864 pixels or higher. Back to top IKEA website is streamlined for the most common browsers including Internet Explorer and Firefox for Windows, Firefox and Safari for Mac OS X. To best see our site, we recommend a screen with a resolution of 1152x864 pixels or higher. Back to top The Company When will the next IKEA store open in Portugal? The first IKEA store in Portugal opened in Alfragide in June 2004. The second store opened in July 2007 in Matosinhos, and the third opened on 25 May 2010, in Loures. More recently, we opened another IKEA store in Braga on 17 March 2016 and the last IKEA store to open was Loulé, in Algarve (South of the country) on 30 march 2017. Our expansion plans include more store openings in the upcoming years. Back to top The first IKEA store in Portugal opened in Alfragide in June 2004. The second store opened in July 2007 in Matosinhos, and the third opened on 25 May 2010, in Loures. More recently, we opened another IKEA store in Braga on 17 March 2016 and the last IKEA store to open was Loulé, in Algarve (South of the country) on 30 march 2017. Our expansion plans include more store openings in the upcoming years. Back to top How can I apply to work at an IKEA store? If you are sociable, customer-oriented and are a good team player, IKEA might have a place for you. Click here to apply for a job at IKEA. Back to top If you are sociable, customer-oriented and are a good team player, IKEA might have a place for you. Click here to apply for a job at IKEA. Back to top Can I buy an IKEA franchise? IKEA products are sold exclusively in stores that make up part of the IKEA Sales System. Franchises are granted by Inter IKEA Systems B.V., in the Netherlands. IKEA Systems B.V. grants all franchises according to their detailed plan of expansion. All requests for franchises are thoroughly investigated and evaluated. Franchises are granted only to companies and/or individuals with considerable economic support and experience in wholesale sales. Well supported applications (with all relevant information) should be sent by mail or fax to: Inter IKEA Systems B.V. Olof Palmestraat 1 NL-2616 LN Delft The Netherlands Back to top IKEA products are sold exclusively in stores that make up part of the IKEA Sales System. Franchises are granted by Inter IKEA Systems B.V., in the Netherlands. IKEA Systems B.V. grants all franchises according to their detailed plan of expansion. All requests for franchises are thoroughly investigated and evaluated. Franchises are granted only to companies and/or individuals with considerable economic support and experience in wholesale sales. Well supported applications (with all relevant information) should be sent by mail or fax to: Inter IKEA Systems B.V. Olof Palmestraat 1 NL-2616 LN Delft The Netherlands Back to top Where can I go to find out facts and figures about the IKEA Group? The most important figures about the IKEA Group can be found here. You will also find our Group Yearly Summary on this page. Back to top The most important figures about the IKEA Group can be found here. You will also find our Group Yearly Summary on this page. Back to top What is the IKEA Group? The IKEA Group is a group of private companies that owns a foundation headquartered in The Netherlands. The IKEA Group is actively working to develop, buy, distribute and sell IKEA products. The IKEA Group constitutes the largest number of franchises and runs more than 100 IKEA stores. The management of the IKEA Group is headed up at IKEA Services AB in Sweden and at IKEA Services B.V. in the Netherlands. Back to top The IKEA Group is a group of private companies that owns a foundation headquartered in The Netherlands. The IKEA Group is actively working to develop, buy, distribute and sell IKEA products. The IKEA Group constitutes the largest number of franchises and runs more than 100 IKEA stores. The management of the IKEA Group is headed up at IKEA Services AB in Sweden and at IKEA Services B.V. in the Netherlands. Back to top Where can I learn more about the IKEA story? IKEA has had a unique story since it was set up in Älmhult. Visit our page, About IKEA Group, for more about Ingvar Kamprad, the IKEA founder. Back to top IKEA has had a unique story since it was set up in Älmhult. Visit our page, About IKEA Group, for more about Ingvar Kamprad, the IKEA founder. Back to top What is the IKEA business concept? The IKEA concept: "Offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them". Back to top The IKEA concept: "Offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them". Back to top Who owns the IKEA concept? The IKEA store concept has Swedish roots and is based on a franchise system. The owner is Inter IKEA Systems B.V., headquartered in Delft, in the Netherlands, and it is they who grant IKEA franchises. Our stores work as franchises in 34 countries. Back to top The IKEA store concept has Swedish roots and is based on a franchise system. The owner is Inter IKEA Systems B.V., headquartered in Delft, in the Netherlands, and it is they who grant IKEA franchises. Our stores work as franchises in 34 countries. Back to top What is IKEA’s environmental policy? We’re doing all we can to create a better environment both inside and outside. Visit our page Positive People, Positive Planet and you will find more information about IKEA and the planet. Back to top We’re doing all we can to create a better environment both inside and outside. Visit our page Positive People, Positive Planet and you will find more information about IKEA and the planet. Back to top - IKEA - Customer service - FAQ
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Product Recycling Fund The price of this item includes a contribution to a Product recycling fund to ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner. Najčešće postavljana pitanja i odgovori Prije no što posjetiš robnu kuću IKEA Povrat proizvoda i problemi s njima Kako teče proces kupovine u robnim kućama IKEA? Naša je želja da tvoj sljedeći posjet robnoj kući IKEA bude što ugodniji. S tim ciljem evo nekoliko savjeta kako kupovati s lakoćom u našim robnim kućama! Robne kuće IKEA nude besplatan parking i olakšan pristup osobama s invaliditetom. Sve što ti je potrebno za kupovinu dostupno je na ulazu: olovke, papir, metri za mjerenje, karte robne kuće, katalozi, kolica i vrećice za kupovinu. Koliko je proizvoda u asortimanu robne kuće IKEA Zagreb? U cjelokupnom asortimanu tvrtke IKEA ukupno je oko 9500 proizvoda. Svaka robna kuća prodaje selekciju iz tih 9500 proizvoda ovisno o veličini robne kuće. U ponudi robne kuće IKEA Zagreb bit će 9500 proizvoda. Gdje se mogu kupiti proizvodi tvrtke IKEA? Danas 1046 dobavljača u više od 52 zemlje proizvode naše proizvode. Profil našeg kvalitetno osmišljenog asortimana visoke kakvoće izrazito je švedskog/skandinavskog karaktera. Niska je cijena doslovno dio procesa proizvodnje, a plosnata pakiranja olakšavaju racionalnu distribuciju, samoposlugu i preuzimanje proizvoda odmah nakon kupnje. Svi naši proizvodi na sebi nose oznaku „Dizajn i kvaliteta, švedska tvrtka IKEA“. Što ako imam komentar, pitanje ili nešto što me brine? Ako imaš bilo kakve komentare, pitanja ili razloge za brigu glede naših proizvoda i usluga, molimo kontaktiraj naše zaposlenike u robnoj kući, ispuni naš upitnik u HUTI kiosku u robnoj kući, ili kontaktiraj agente našeg kontaktnog centra i sa zadovoljstvom ćemo riješiti tvoj problem. Što ako unutar robne kuće izgubim nešto? Po pitanju izgubljenih stvari molimo nazovi naš Kontakt centar službe za kupce ili posjeti ponovno našu robnu kuću gdje će ti naši zaposlenici na pultu Službe za kupce za zadovoljstvom pomoći. Je li moguće rezervirati proizvode? Proizvode zasad nije moguće rezervirati. Gdje mogu ostaviti svoje privatne stvari? Svoje privatne stvari možeš ostaviti u ormarićima na ulazu u robnu kuću. Imate li podzemnu garažu? Robna kuća IKEA nema podzemnu garažu. Parkiralište robne kuće IKEA nalazi se sa sjeverne, zapadne i južne strane robne kuće. Je li u robnoj kući IKEA dozvoljeno pušenje? U robnoj kući IKEA pušenje nije dozvoljeno. Pušenje je dozvoljeno izvan robne kuće – pred ulazom u robnu kuću te na za to predviđenim mjestima. Ima li otvorenih radnih mjesta? Natječaji za otvorena radna mjesta mogu se pronaći na našoj internetskoj stranici. Zašto mi se zaposlenici robne kuće IKEA obraćaju s „ti“ umjesto „vi“? Mi smo tvrtka sa švedskim podrijetlom, a Šveđani su neformalni u komunikaciji prema svima. Smatramo da svatko tko nas posjeti ovdje u Hrvatskoj ili bilo gdje na svijetu postaje više od samog kupca, postaje naš prijatelj. Komuniciramo na osobnoj razini bilo gdje na svijetu gdje smo prisutni. Prije no što posjetiš robnu kuću IKEA Kakve uvjete robna kuća IKEA nudi osobama s invaliditetom? Našim posjetiteljima s invaliditetom sa zadovoljstvom nudimo sljedeće usluge u robnim kućama IKEA: invalidska kolica za upotrebu unutar robne kuće, olakšan pristup robnoj kući, rezervirana parkirna mjesta i posebno prilagođen WC. Mogu li u robnu kuću IKEA doći s kućnim ljubimcem ako želim? Prilikom ulaska u hrvatsko tržište proveli smo opsežno istraživanje potrošačkih navika i želja, i nažalost, rezultati su pokazali da se većina kupaca, pogotovo oni s manjom djecom, ne osjeća ugodno ako su prilikom posjete robnoj kući oko njih kućni ljubimci. Kako je jedan od naših ciljeva pružiti naše usluge većini ljudi, morali smo njihova zapažanja uzeti u obzir. Uz pse za slijepe i slabovidne, svi psi koji su u službi osoba s bilo kojom vrstom invaliditeta mogu slobodno ulaziti u robnu kuću IKEA. Ispred robne kuće IKEA nalazi se kućica za pse u kojoj vlasnici pasa mogu privremeno ostaviti svoje ljubimce. Na ulazu u robnu kuću može se zatražiti posuda za vodu za ljubimca. Kako velike artikle mogu dopremiti kući? Većina proizvoda tvrtke IKEA pakira se u plosnatim paketima, a to olakšava njihov prijevoz. Ako želiš, u robnoj kući IKEA mogu te uputiti i na uslugu dostave. Dostava do kuće nije uključena u cijenu proizvoda. Što ako želim dati sastaviti kupljene proizvode? Proizvode tvrtke IKEA uglavnom je lako sastaviti i za to nisu potrebni posebni alati. Ako želiš, u robnoj kući možeš naručiti uslugu sastavljanja. Nudite li dostavu proizvoda? Možeš posjetiti našu robnu kuću gdje ćeš moći iskoristiti naše Usluge dostave. Robna kuća IKEA uputit će te na uslugu dostave. Dostava do kuće nije uključena u cijenu proizvoda. Dostavljate li vikendom? Nedjeljom ne dostavljamo, a subotom samo u 1. Zonu. Mogu li naručiti uslugu sastavljanja/montaže nedjeljom? Nažalost, usluga sastavljanja/montaže nedjeljom nije dostupna. Mogu li naručiti dostavu izvan Republike Hrvatske? Dostavu putem naše dostavne službe moguće je ugovoriti samo na području Republike Hrvatske. Samostalno sam organizirao/la dostavu. Mogu li naručiti samo uslugu sastavljanja/montaže? Usluga sastavljanja/montaže naplaćuje se zasebno pa ju je moguće naručiti odvojeno. Pokušavao/la sam sastaviti proizvod, ali bezuspješno. Mogu li naknadno naručiti uslugu sastavljanja/montaže? Mogu li ostaviti kupljene proizvode u robnoj kući pa ih preuzeti nakon jednog ili nekoliko dana? Možeš, i to na odjelu Službe za kupce, kod dostavne službe. Cijena ležarine (po kolicima) 50 kn/danu. Mogu li naručiti uslugu skraćivanja i porubljivanja tepiha? Uslugu skraćivanja/porubljivanja tepiha nije moguće naručiti u robnoj kući IKEA Mogu li naručiti samo uslugu rezanja radnih ploča? Uslugu rezanja radnih ploča možes naručiti na odjelu Službe za kupce. Mogu li dostavu/montažu platiti na rate? Što je IKEA FAMILY? IKEA FAMILY je klub zaljubljenika u uređenje doma. Članovi dobivaju brojne pogodnosti, popuste, posebne ponude i usluge te jedinstveni IKEA FAMILY asortiman. Ako ti je IKEA draga, obožavat ćeš IKEA FAMILY. Tko može postati IKEA FAMILY član? Svi su dobrodošli: samci, parovi, studenti, djedovi i bake, i, naravno, male i velike obitelji. Ukratko, svi koji vole svoj dom i koji su stariji od 14 godina. Gdje se mogu učlaniti u IKEA FAMILY? Jednostavno se registriraj na nekom od kioska za registraciju na Odjelu IKEA FAMILY i odmah ćeš dobiti svoju vlastitu IKEA FAMILY člansku karticu. Ili se registriraj preko internetske stranice IKEA FAMILY te preuzmi svoju karticu već prilikom sljedećeg posjeta robnoj kući. Mogu li koristiti svoju IKEA FAMILY karticu iz druge zemlje? Da, ali ne možeš prenijeti pogodnosti, poklon kartice ili vaučere iz druge zemlje. Ako živiš u Hrvatskoj, postani članom IKEA FAMILY programa u Hrvatskoj. Koji su dostupni načini plaćanja Za kupovinu u IKEA robnoj kući možeš koristiti slijedeće debitne i kreditne kartice: Maestro, MasterCard, Visa, Amex, Diners, JCB International. Za kupovinu možeš koristiti i plaćanje na rate. IKEA poklon kartica Bez obzira na to koliko ih volimo, nije baš uvijek lako za svoje voljene naći savršen poklon. IKEA poklon kartice olakšavaju ti ovu situaciju. IKEA poklon karticu lako je darovati i još lakše iskoristiti: moraš samo odabrati dizajn i novčanu vrijednost kartice, a tvoji voljeni tad mogu birati među tisućama ideja u robnoj kući. To je poklon iz tvojih i njihovih snova! Za provjeru stanja iznosa na Poklon ili Vrijednosnoj kartici, posjeti neku od robnih kuća IKEA. Kod plaćanja Poklon ili Vrijednosnom karticom, preostali se iznos ne vraća u gotovini. Poklon kartica ne može se vratiti niti refundirati, osim kada za to postoji pravna osnova. Preostali iznos na kartici ne može se zamijeniti za gotovinu. Poklon kartica može se koristiti kao potpuni ili djelomični način plaćanja. Kartica se može koristiti sve dok iznos stanja na kartici ne bude 0,00 kn. Moram li odmah iskoristiti puni iznos na poklon kartici? Valjanost je poklon kartice neograničena i možeš ju koristiti koliko god puta želiš dok ne potrošiš cjelokupan iznos na kartici. Ako se Poklon kartica koristi u drugim zemljama, naplatit će se naknada za konverziju valute. Naknada trenutno iznosi 3 %. Vrijedi li IKEA poklon kartica / vrijednosna kartica izdana u inozemstvu u Hrvatskoj? Mogu li u robnoj kući IKEA plaćati eurima ili promijeniti novac? Plaćanje je moguće izvršiti isključivo u hrvatskim kunama u gotovini ili karticama. U robnoj kući nalazi se mjenjačnica. Radno je vrijeme mjenjačnice istovjetno radnom vremenu robne kuće. Postoje li popusti za plaćanje gotovinom? Kakva je procedura za povrat poreza? Povrat poreza može se ostvariti na iznos od minimalno 740 kuna po jednom računu. Po završetku kupovine potrebno je doći s računom i putovnicom na odjel Službe za kupce gdje će kolege ispuniti formulare za povrat poreza. Povrat plaćenog poreza može se preuzeti kako je naznačeno za svaku zemlju na formularima koje kupac dobije. Povrat poreza ne može se ostvariti prilikom sljedećeg posjeta robnoj kući IKEA. Kupovina bez PDV-a Kupovina bez PDV-a moguća je ako si u VIES bazi (Europska baza poreznih obveznika). Sve informacije možeš dobiti na odjelu Službe za kupce. Povrat proizvoda i problemi s njima Mogu li vratiti kupljene artikle? Slobodno se smiješ predomisliti. Neupotrjebljene artikle vrati u njihovom izvornom pakovanju unutar 365 dana zajedno s računom i dobit ćeš povrat novca. Mogu li vratiti madrac? Važno nam je da ti se svidi tvoj novi madrac. Ako nakon nekog vremena zaključiš da je pretvrd, previše mekan ili pak nešto treće, jednostavno ga donesi natrag u robnu kuću i zamijeni za drugog. Ako ti madrac ne odgovara, možeš ga jednokratno zamijeniti unutar 90 dana, pod uvjetom da nije prljav, umrljan ili oštećen. Samo ga donesi natrag u robnu kuću IKEA zajedno s računom i pomoći ćemo ti da nađeš drugi koji će ti bolje odgovarati. Mogu li vratiti otvorene ili sastavljene proizvode? Otvorene ili sastavljene proizvode možeš donijeti u robnu kuću kako bismo procijenili njihovo stanje. Ovisno o stanju proizvoda, robna kuća odlučuje može li se proizvod prihvatiti ili ne, te određuje vrijednost i način povrata plaćenog iznosa. Takvi se proizvodi mogu vratiti isključivo uz predočenje računa. Što je s neispravnim proizvodima pod garancijom? Ponuda tvrtke IKEA uključuje velikodušnu garancijsku politiku. Podaci o garancijama mogu se naći na kraju kataloga. Ako primijetiš problem na bilo kojem proizvodu unutar garancijskog razdoblja, molimo nazovi naš Kontakt centar službe za kupce za upute o daljnjem postupku. Mogu li vratiti proizvod kupljen u inozemstvu? Sve proizvode kupljene u inozemstvu, a ako se prodaju i u robnoj kući IKEA Zagreb, možeš vratiti kod nas (unutar 365 dana od dana kupovine). Dođi s računom na odjel Povrata i zamjene. Povrat iznosa uvijek se vrši u kunama na vrijednosnu karticu prema cijeni artikla u robnoj kući IKEA Zagreb. Nisam dobio/la upute za sastavljanje? Upute za sastavljanje za dio asortimana moguće je pronaći na IKEA.hr. Ako za tvoj proizvod nema uputa, molimo te da nazoveš naš Kontakt centar na broj 01 44 55 444 pa ćemo ti upute za sastavljanje poslati u poruci e-pošte. Nisam dobio/la sve vijke Molimo te da nazoveš naš Kontakt centar na broj 01 44 55 444 za upute o daljnjem postupku. Nisam dobio/la vijke za pričvršćivanje proizvoda na zid. Vijci za pričvrščivanje na zid nisu uvijek priloženi uz proizvode jer različite vrste zidova zahtijevaju upotrebu različitih vrsta pričvrsnika/vijaka. Uvijek odaberi pričvrsnike koji odgovaraju vrsti zidova u tvom domu. Različiti zidovi imaju različitu nosivost. Predlažemo da u lokalnoj prodavaonici alata nabaviš vijke za vrstu zidova u tvom domu. Postoji li garancija za proizvode? Sve što garancija pokriva u vezi s nekim proizvodom navedeno je uz svaki proizvod. Garancija traje onoliko godina od datuma kupovine koliko je navedeno uz svaki proizvod. Također, garancije, proizvode i uvjete moguće je pronaći u IKEA katalogu u poglavlju „Kako kupovati“. Što je potrebno za garanciju? Potreban je originalni račun kao dokaz kupovine. Vrijedi li garancija za proizvode kupljene u inozemstvu u robnoj kući IKEA Zagreb? Vrijedi ako je proizvod u pitanju u ponudi robne kuće IKEA Zagreb. Mogu li nacrt kuhinje poslati u poruci e-pošte? Nažalost, ne možemo primiti nacrte/dimenzije kuhinje u porukama e-pošte.S pomoću Planera za kuhinje na IKEA.hr možeš isplanirati željenu kuhinju prije kupovine. Mogu li dogovoriti vrijeme sa zaposlenikom na odjelu Kuhinja radi planiranja kuhinje? Možeš. Robna kuća IKEA nudi uslugu individualnog planiranja kuhinje, a svoj termin možeš rezervirati na odjelu Kuhinja, Zamjene i povrata robe ili telefonskim pozivom našem Kontaktnom centru. Mogu li kupiti kuhinju po mjeri? U robnoj kući IKEA nije moguće naručiti kuhinju izrađenu po mjeri. Mogu li kod vas naručiti dijelove FAKTUM kuhinje? U ponudi robne kuće IKEA Zagreb nikad nije bilo FAKTUM kuhinja pa te dijelove te kuhinje, nažalost, nije moguće naručiti. Imam FAKTUM kuhinju. Mogu li svoju kuhinju kombinirati s METOD kuhinjom? Nova METOD serija kuhinja dimenzijama se razlikuje od FAKUTM kuhinja i METOD fronte nisu namijenjene za FAKTUM kuhinjske elemente. Imate li u svom asortimanu niskotlačne i visokotlačne slavine? U našem asortimanu imamo samo visokotlačne slavine. U paketu s krevetom nisam dobio/la SKORVA srednju gredu. Na našoj internetskoj stranici cijena SKORVA srednje grede uključena je u cijenu kreveta. U robnoj kući SKORVA srednja grednja nije uključena u cijenu koja je istaknuta uz pojedine krevete, nego se naplaćuje zasebno. SKORVA srednja greda nije pakirana zajedno s okvirom kreveta. Preuzima se zasebno. Kolika je nosivost dječjeg kreveta? Nosivost je dječjeg kreveta jednaka prosječnoj težini odrasle osobe. Moja PAX vrata nemaju unaprijed izbušene rupe za ručkice. Jedino staklena vrata imaju unaprijed izbušene rupe za ručkice.Ostala se vrata prodaju bez unaprijed izbušenih rupa tako da kupci sami mogu staviti ručkice na željenu visinu. Uz uredsku stolicu nisam dobio/la oslonac za ruke, kotače i vijke Obično se nalaze u naslonu za leđa. Pogledaj upute za sastavljanje. Zaboravio/la sam svoju kombinaciju za bravu GALANT elementa. Kako je mogu otključati? Zbog sigurnosnih razloga ne postoji drugi način otključavanja. Moraš ručno isprobati sve moguće kombinacije. Kako mogu nabaviti primjerak IKEA kataloga? IKEA katalog svake se godine naširoko distribuira na području oko svake robne kuće IKEA. IKEA katalozi besplatni su i dostupni u tvojoj lokalnoj robnoj kući. IKEA katalog također je dostupan i u online verziji Zašto dostavljate IKEA Katalog samo u krugu 60 minuta vožnje od robne kuće IKEA? Prema iskustvima iz drugih zemalja, najveći broj kupaca dolazi upravo iz područja unutar 60 minuta vožnje od robne kuće IKEA. Za sve ostale, dostupan je online katalog i besplatan katalog u robnoj kući. Kada izlazi novi katalog? Godišnji katalog distribuira se u kolovozu ili rujnu svake godine i ponuda u njemu vrijedi godinu dana. Zajamčeno je kako se cijene proizvoda neće povećati dok je katalog valjan.