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Privacy Policy Responsible for the processing of data is: Fritz Berger GmbH Fritz-Berger-Str. 92318 Neumarkt Germany service@fritz-berger.de Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data. Access data and hosting You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to Art. f) GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website. Third-party hosting services Data are also processed by a third-party provider that we have engaged to render hosting and website presentation services on our behalf. This provider processes on its servers all data that are collected in the manner specified below when you visit our website or fill in forms made available for this purpose in our online shop. Data are processed on other servers only in the scope described herein. This service provider is based in an EU or EEA member state. Data collection and use for processing the contract, making contact and for opening a customer account We collect personal data that you voluntarily submit to us when you place an order or contact us (e.g. via contact form or by email). Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request and you would otherwise not be able to complete your order or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to Art. b) GDPR. As far as you have given your consent according to Art. a) GDPR by creating Your customer account, we use Your data for the purpose of opening the customer account. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account. In order to curb the Covid-19 pandemic, we are required by law to collect contact details of our customers when they make purchases in the form of "Click and Meet" within the scope of the Covid-19 regulations (Corona-Verordnung) in force at the time. If you do not wish to provide us with this data, we will unfortunately have to deny you access to our business premises. Legal basis for the collection and processing of data are the Covid-19 regulations in force in the federal state in which the branch you visited is located. Data is collected for the purpose of tracing infection chains and thus for the public interest in health as well as preventive health care and the protection of our employees. The lawfulness of the processing of the data for these purposes is based on Art. 9 (2) (i) and (h) GDPR, Art. 6 (1) sentence 1 lit. (c) GDPR in conjunction with the respective Covid-19 regulations. Transfer of data We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to Art. b) GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies. The same applies to the transfer of data to our manufacturers or wholesalers where they take over the dispatch for us (drop shipping). Disclosure of data to a shipping provider If, when or after placing your order, you have given your express consent to us doing so, we disclose your phone number to the selected shipping provider based on that consent according to Art. a) GDPR, in order to enable the shipping provider to contact you to advise you of the delivery or agree with you the delivery details. You may revoke your consent at any time by sending a message to the contact option described below or by directly notifying the shipping provider at the contact address specified below. After you revoke your consent, we will delete the data disclosed for this purpose, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice. Raben Germany GmbH Regioparkring 8 41199 Mönchengladbach Deutschland When shipping goods, the German service provider parcelLab GmbH from Munich is used to take over the shipping notifications in the direction of our customers and to provide them with the shipping status and tracking number of their shipment. For this purpose, the personal data (name, street, postal code, city, country, telephone number and e-mail, order number, product number and shipment number) necessary for tracking are transmitted to parcelLab in encrypted form. Your data will be automatically deleted by the service provider after 90 days. More information can be found in the privacy policy of parcelLab: https://parcellab.com/datenschutz/ You can revoke your consent at any time by sending a message to datenschutz@fritz-berger.de. After revocation, we delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement. Translated with www.DeepL.com/Translator (free version) Data transfer to debt collection companies In order to fulfil the contract according to Art. 6 para. 1 s. 1 lit. b GDPR, we forward your data to an authorised debt collection agency if our payment claim has not been settled despite a previous reminder. In this case, the claim will be collected directly by the collection agency. In addition, the transfer of data serves to safeguard our legitimate interests in an effective assertion or enforcement of our payment claim in accordance with Art. 6 para. 1 s. 1 lit. f GDPR that are overriding in the process of balancing interests. Transfer of data to health authorities We forward the data collected from our customers on the basis of applicable Covid-19 regulations internally to the person responsible for health protection. Data is forwarded to the competent health authorities if there is a legal obligation to do so. After a storage period of 4 weeks, we destroy the data in accordance with data protection regulations. Email newsletter and postal advertisement E-mail advertising if you subscribe to the newsletter If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. a) GDPR, using the data required or disclosed by you separately for this purpose. You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice. E-mail advertising if you do not subscribe to the newsletter and your right to opt out If we receive your e-mail address in connection with the sale of a product or service and you have not opted out, we reserve the right to regularly email you offers for products from our product range that are similar to those you have already purchased. This serves the protection of our legitimate interests in promoting and advertising our products to customers that are overriding in the process of balancing of interests. You can opt out of this use of your email address at any time by sending a message to the contact option specified below or by using the opt-out link in the advertising email, without incurring any costs beyond the cost of transfer calculated at the base rates. The newsletter is sent to you by our service provider who processes data on our behalf and to whom we disclose your email address. This service provider is based in an EU or EEA member state. Newsletter distribution via Emarsys eMarketing Systems AG Our email newsletters are sent via the technical service provider Emarsys eMarketing Systems AG Märzstrasse 1, A-1150 Vienna ("Emarsys"), to whom we pass on the data you provide when you register for the newsletter. This disclosure is made in accordance with Art. 6(1)(f) of the GDPR (General Data Protection Regulation) and serves our legitimate interest in the use of an effective, secure and user-friendly newsletter system. The data you enter to subscribe to the newsletter (e.g. email address) is stored on Emarsys servers in the EU. Emarsys uses this information for the distribution and statistical evaluation of the newsletter on our behalf. For evaluation purposes, the emails sent contain so-called web beacons or tracking pixels, which are one-pixel image files stored on our website. This allows us to determine whether a newsletter message has been opened and which links have been clicked on, where applicable. Conversion tracking can also be used to analyse whether a pre-defined action (e.g. purchase of a product on our website) has occurred after clicking on the link in the newsletter. Technical information is also collected (e.g. time of access, IP address, browser type and operating system). The data is only collected pseudonymously and is not linked to your other personal data, there is no direct personal reference to you. This data is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses may be used to better adapt future newsletters to the interests of the recipients. If you wish to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter. We have entered into an order processing contract with Emarsys, under the terms of which Emarsys is obliged to protect the data of our customers and not to disclose it to third parties. The Emarsys privacy policy may be viewed here: https://www.emarsys.com/de-at/datenschutzrichtlinie/ Postal advertising and your right to opt out Unless you have not opted-out, we reserve the right to use your first and last name and your postal address for our advertising purposes, e.g. for sending interesting offers and information about our products by post. This serves the protection of our legitimate interests in promoting and advertising our products to customers according to Art. f) GDPR that are overriding in the process of balancing of interests. The advertisements are sent to you by our service provider who processes data on our behalf and to whom we disclose your data for this purpose. You can opt out of the storage and use of your data for these purposes at any time by sending a message to the contact option specified below. Use of data for payment processing Credit assessment Provided that you gave us your express consent to it according to Art. c) GDPR, we reserve the right to obtain information about your identity and creditworthiness using the services of specialised service providers (credit reference agencies). To this end, we will transfer your personal data needed for the credit assessment to the following company(ies): arvato infoscore GmbH Rheinstraße 99 76532 Baden-Baden In this process, we will apply appropriate measures to respect your rights, freedoms and legitimate interests. You can contact us via the contact option specified below to present your standpoint and contest the decision. You may revoke your consent at any time by sending a message using the contact data below. The consequence may be that we will no longer be able to offer you certain payment options. Instalment buying If you select the "buy in instalments" option and grant the consent required for this purpose according to Art. a) GDPR, your personal data (first and last name, address, email, telephone number, date of birth, IP address, sex) and the necessary transaction data (purchased item, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and time) will be transferred to our partner TeamBank AG, Beuthener Str. 25, 90471 Nürnberg for the purpose of effecting the payment under the aforesaid method. For the purpose of assessing the customer's identity and/or creditworthiness, our partner requests and collects information from publicly available databases and credit reference agencies. The details of the services providers providing information, including, as the case may be, information on creditworthiness, developed based on mathematical-statistical methods, as well as other details necessary for the processing of your data after their transfer to our partner TeamBank AG are included in that partner's privacy policy, which you can find here: https://www.easycredit.de/datenschutz Our partner TeamBank AG uses the information it obtains about the statistical probability of default for making a well-balanced decision about the establishment, performance or termination of the contractual relationship. You can contact our partner TeamBank AG to present your standpoint and contest the decision. The consent to the disclosure of data granted during the ordering process may be revoked with effect for the future by notifying us at any time, also without specifying the reasons for the revocation. Integration of the Trusted Shops Trustbadge The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops Trustmark and the collected reviews as well as to offer Trusted Shops products to buyers after an order. This is necessary to safeguard our legitimate prevailing interests in an optimal marketing by ensuring the safety of your purchase according to Article 6 (1) f GDPR. The Trustbadge and the services advertised with it are an offer of the Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany. The Trustbadge is made available by a CDN provider (Content-Delivery-Network) as part of order processing. The Trusted Shops GmbH uses also service provider from the USA. An adequate level of data protection is guaranteed. Further information to the data security of the Trusted Shops GmbH can be found here. When the Trustbadge is called up, the web server automatically saves a server log file which contains, for example, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. Individual access data are stored in a security database for the analysis of security problems. The log files are automatically deleted 90 days after creation at the latest. Further personal data will be transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or have already registered for use. The contractual agreement made between you and Trusted Shops applies. For this purpose personal data is automatically collected from the order data. Whether or not you are already registered as a Trusted Shops customer is automatically checked by means of a neutral parameter, the e-mail address hashed by cryptological one-way function. The e-mail address is converted to this hash value, which cannot be decrypted by Trusted Shops before it is transmitted. After checking for a match, the parameter is deleted automatically. This is necessary for the fulfillment of our and Trusted Shops' legitimate prevailing interests in the provision of the buyer protection linked to the specific order and the transactional review services in accordance with Art. 6 para. 1 s. 1 lit. f GDPR. Further details, including your right to object, can be found in the Trusted Shops Privacy Policy linked above and within the Trustbadge. Cookies and web-analysis In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser during your next visit (persistent cookies). This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. Cookies are also used for market research and for suitable product advertisements. Further information on this can be found in the notes for the respective tool below. You can find the storage period in the overview function in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or whether to exclude the acceptance of cookies in certain cases or in general. If cookies are not accepted, however, the functionality of our website may be restricted. Below you will find information on the cookies we use and the settings that can be made in your browser. Necessary cookies: These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart. Analytical / performance cookies: These cookies enable collecting anonymised data about user behaviour on our website. We analyse them e.g. to improve the functionality of our website and recommend you products that will be interesting to you. Functionality cookies: These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customised and relevant information (e.g. ads that match your interests). Targeting cookies: These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests. Third-party cookies: The cookies of some of our advertising providers help make the on-line offering and our website more attractive to you. Therefore, cookies of our partner providers are also saved to your hard disk when you are visiting our website. These are temporary cookies and are automatically deleted after a specific timeframe. As a rule, cookies of our partner providers are deleted a few days or up to 24 months later, or in some cases after several years. Cookies of our partner providers do not collect personal data, either. They will collect exclusively pseudonymised data under a user ID. These pseudonymised data will not be associated with your personal data at any time. How can I change cookie settings in my browser? Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below: Internet Explorer™ Safari™ Chrome™ Firefox™ Opera™ Using of Google (Universal) Analytics for web analytics For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google. Google Analytics is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. f) GDPR that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website are as a rule transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google. Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection. You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through this link. Alternatively to the browser plugin, you may click  this link , to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again. Use of AT Internet for web analysis As part of the expansion and improvement of our website, and in order to increase the appeal of the content offered to you, we use the analytical method of AT Internet GmbH, Bordeaux. Data is stored for this purpose by an external service provider. The servers of the service provider are located in EU member states. With this method, the data is already anonymised and evaluated in aggregated form from the time it is collected. Your internet browser automatically transfers data to our server when you access our internet pages. This includes the date and time of access, URL (address) of the referring website, file accessed, amount of data sent, the HTTP response code, browser type and version, any browser extensions, the width and height of the browser window, colour depth, operating system and your IP address (in abbreviated and anonymised form). Your IP address will only be used to gather geolocation analyses. Your IP address is not stored permanently nor is it linked to other usage data. This data is stored separately from other data that you enter when using our service. It is not possible for us to assign this data to a specific person. The data does not contain any personally identifying information. It is collected and used solely for statistical purposes and for analysis, such as improving our services. In order to conduct these analyses, cookies are used, among other things, which are stored on your computer in the form of text files. They enable the identification of a computer system on a repeat visit to the website. You can refuse or delete cookies at any time in your browser settings. However, this could lead to you no longer being able to use the full range of functions on our website. Most of the cookies used are so-called "session cookies", which are deleted when you end your browser session. In addition, AT Internet uses two long-lasting (persistent) cookies which are stored for 30 days and a maximum of 12 months. Information and objection: By using this website, you agree to the procedure described above for analysing the use of our website. Further information on the AT Internet measurement method can be found on the website of AT Internet GmbH: http://de.atinternet.com/de/politique-du-respect-de-la-vie-privee/ You can object to data processing by AT Internet by clicking on the following link: http://www.xiti.com/de/optout.aspx Online Marketing Google Ads remarketing We use Google Ads to advertise our website in Google search results and on third-party websites. As far as you have given your consent according to Art. a) GDPR for every visit of the website the so-called remarketing cookie of Google is set by Google, which allows the automatic displaying of interest-based advertising using a pseudonymous cookie ID and information about your website visits. After the purpose of use has ceased to exist and the use of Ads Remarketing has ended from our side, the data collected in this context will be deleted. Any data processing that goes beyond that scope takes place only if you have allowed Google to associate your web and app browsing history with your Google account and to use information from your Google account to personalise ads that you see across the web. If, in such a case, you visit our website while being signed in to Google, Google will use your data together with Google Analytics data to build and define audience lists for cross-device remarketing. For this purpose, Google will temporarily join your data with Google Analytics data to build audiences. Google Ads is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection. You can revoke your consent at any time with future effect by clickng the remarketing cookie via this link. In addition, you can obtain information about the setting of cookies from the Digital Advertising Alliance and accordingly adapt the settings of your browser. BingAds Remarketing Through BingAds we advertise this website in the Bing, Yahoo and MSN search results as well as on third party websites. For this purpose a cookie is automatically set when you visit our website, which automatically makes interest-based advertising possible by means of a pseudonymous cookie ID and on the basis of the pages you have visited. This serves to protect our predominantly legitimate interests in an optimal marketing of our website in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. he data collected in this context will be deleted after we have ceased to use BingAds Remarketing for the intended purpose and at the end of its use. BingAds is an offer from Microsoft Corporation. Microsoft Corporation is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. You can disable the remarketing cookie via this link. In addition, you can contact the Digital Advertising Alliance to learn about the use of cookies and to configure your settings. Affiliate Partner Program We participate in the partner program of Tradedoubler GmbH, Herzog-Wilhelm-Straße 26, 80331 Munich, Germany (hereinafter "Tradedoubler"). Tradedoubler is a German affiliate network that offers affiliate marketing. Affiliate marketing is an internet-based distribution channel that enables commercial operators of websites, so-called merchants or advertisers, to display advertising, usually paid for by click or sale commissions, on the websites of third parties, i.e. distribution partners, also known as affiliates or publishers. The merchant provides advertising through the affiliate network, i.e. an advertising banner or other suitable means of internet advertising, which is subsequently integrated by an affiliate into its own web pages. We have placed advertisements as links on our website in this context. To do this, we use cookies from Tradedoubler; these are small text files that are stored on your end device in order to trace the origin of orders generated through such links. Tradedoubler may recognise, among other things, that you have clicked on the partner link on our website. This information is needed for payment processing between us and Tradedoubler. If the information also contains personal data, the described processing is carried out on the basis of our legitimate financial interest in processing commission payments with Tradedoubler in accordance with Art. For more information about Tradedoubler's use of data, please refer to Tradedoubler's privacy policy at https://www.tradedoubler.com/de/privacy-policy/ If you wish to block the evaluation of user behaviour by cookies, you can set your browser to inform you about the setting of cookies and decide in each case whether to accept them or to refuse cookies in specific cases or in general. Google Maps This website uses Google Maps for the visual representation of geographical information. Google Maps is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). This serves to safeguard our legitimate interests in an optimised presentation of our range of services and easy access to our locations in accordance with Art. f) GDPR that are overriding in the process of balancing interests When using Google Maps, Google transmits or processes data about the use of the Maps functions by website visitors, which may include in particular the IP address and location data. We have no influence on this data processing. Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. To deactivate the Google Maps service and thus prevent data transmission to Google, you must deactivate the Java script function in your browser. In this case Google Maps cannot be used or can only be used to a limited extent. Further information about data processing by Google can be found in Google's privacy policy. The Terms of Use for Google Maps contain detailed information about the map service. Data processing is carried out based on an agreement between jointly responsible parties pursuant to Art. 26 GDPR, which you can view here. Google reCAPTCHA To protect against misuse of our web forms and spam, we use the Google reCAPTCHA service. Google reCAPTCHA is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). By checking a manual entry, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. In accordance with art. f) GDPR, this serves to protect our legitimate interests in the protection of our website from misuse as well as in a trouble-free presentation of our online presence that are overriding in the balancing of interests. Google reCAPTCHA uses a code integrated into the website, a so-called JavaScript, as part of the verification methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website including your IP address is usually transmitted to a Google server in the USA and stored there. In addition, other cookies stored by Google services in your browser are evaluated by Google reCAPTCHA. No personal data is read out or saved from the input fields of the respective form. Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. You can prevent Google from collecting the data generated by the JavaScript or the cookie and relating to your use of the website (including your IP address) and from processing this data by preventing the execution of JavaScripten or the setting of cookies in your browser settings. Please note that this may limit the functionality of our website for your use. Further information about data processing by Google can be found in Google's privacy policy. Google Fonts This website contains the script code "Google Fonts". Google Fonts is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). This serves to protect our legitimate interests in a uniform presentation of the contents on our website in accordance with Art. f) GDPR. This will establish a connection between the browser you are using and Google's servers. This gives Google knowledge that our website has been accessed via your IP address. Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. Further information about data processing by Google can be found in Google's privacy policy. Chocoala We have integrated Chocoala into our website, an advertising service from userwerk GmbH, Ehinger Str.19, 89077 Ulm, Email: kontakt@userwerk.com. Chocoala communicates special offers on different products for suppliers, in particular free trial subscriptions of different media and other perks. If the customer, who must be of full legal age, goes through the ordering process with us, as a thank you for their order they will be able to choose from the product supplier's special offers upon completing the order. After selecting the desired offer, an order form managed by Chocoala will appear containing the customer's personal data which were saved in the shop system upon making their purchase. Every time the Chocoala order form is called up, automated data and information is gathered from the computer system of the device calling up said form. Furthermore, the customer's title, specified year of birth, country, postcode and hash value of the email address will be sent to Chocoala as pseudonymised data. The above-mentioned data is stored on the one hand to ensure that the system is secure and stable, and furthermore for guarantee purposes and other administrative purposes. The data are also gathered for advertising and market research purposes and/or to design our order form based on needs and if necessary to create a user profile. The hash value of the email address is evaluated as pseudonymised data in order to analyse any objection that may have been declared to advertising with regard to the stored email address. The legal basis for the temporary storage of data is Art. Under no circumstances does Chocoala use the data gathered to draw conclusions about you. Furthermore, analysis of the hash value of the email address provided is to enable any objection to advertising to be excluded in compliance with the law; the legal basis for this data processing is Art. You can read more about how Chocoala gathers and processes personal data here: https://www.userwerk.com/datenschutzerklaerung/ Social Media Our online presence on Facebook, Youtube Our presence on social networks and platforms serves a better, active communication with our customers and interested parties. We inform there about our products and current special offers. When you visit our websiteson social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from these data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your terminal. The visitor behaviour and the interests of the users are stored in these cookies. This serves in accordance with Art. f) GDPR to protect our legitimate interest in an optimised presentation of our offer and effective communication with customers and interested parties that are overriding in the balancing of interests. If you are asked by the respective social media platform operators for a consent into the data processing, e.g. with the help of a checkbox, the legal basis of data processing is Art. a) GDPR. If the aforementioned social media platforms are headquartered in the USA, the following applies: The European Commission has adopted a decision on appropriateness for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here. For detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your rights and setting options for the protection of your privacy, in particular opt-out options, please refer to the providers' data protection information linked below. If you still need help, you can contact us. Facebook: https://www.facebook.com/about/privacy/ Google/ YouTube: https://policies.google.com/privacy?hl=en-GB Possibility to object (opt-out): Facebook: https://www.facebook.com/settings?tab=ads Google/ YouTube: https://adssettings.google.com/authenticated?hl=en-GB Use of YouTube videos This website uses the YouTube embedding feature to display and play videos from the provider "YouTube", which is part of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). In this case the extended data protection mode is used, which according to the provider's specifications, only starts storing user information when the video(s) is/are played. If the playback of embedded YouTube videos starts, the provider "YouTube" uses cookies to collect information about user behaviour. According to information provided by "YouTube", these are used, among other things, to collect video statistics, improve user-friendliness and prevent abusive practices. If you are logged in to Google when you click on a video, your information is directly associated with your account. If you don't want the association with your profile on YouTube, you must log out before activating the button. Google stores your data (even for users who are not logged in) as user profiles and evaluates them. Evaluation of this kind is carried out in particular in accordance with Art. 6(1)(f) GDPR on the basis of the legitimate interests of Google in the integration of personalised advertising, market research and/or the needs-based design of its website. You have a right to object to the creation of these user profiles, and you must contact YouTube to exercise this right. Use of YouTube can also lead to the transmission of personal data to the servers of Google LLC in the USA. Regardless of any playback of the embedded videos, a connection to the Google network is created each time this website is accessed, which may trigger further data processing procedures over which we have no influence. In the event that personal data is transferred to Google LLC, having its registered office in the US, Google LLC has self-certified under the US-European data protection framework “Privacy Shield", which guarantees compliance with the level of data protection applicable in the EU. A current certificate may be viewed here: https://www.privacyshield.gov/list Further information on data protection at “YouTube” can be found in the provider's privacy policy at: https://www.google.de/intl/de/policies/privacy Sending rating reminders by email Rating reminder by Trusted Shops If, when or after placing your order, you have given us your express consent to doing so according to Art. a) GDPR, we will disclose your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (https://www.trustedshops.co.uk), so that they can email you a rating reminder. You may revoke your consent at any time by sending a message to the contact option specified below or directly to Trusted Shops. If, when or after placing your order, you have given us your express consent to doing so according to Art. a), we will use your e-mail address to send you reminders about rating your order using the rating system applied by us. You may revoke your consent at any time by sending a message to the contact option specified below. Contact possibilites and your rights Being the data subject, you have the following rights according to: - art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein; - art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us; - art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required - to exercise the right of freedom of expression and information; - for compliance with a legal obligation; - for reasons of public interest or - for establishing, exercising or defending legal claims; - art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as - the accuracy of the data is contested by you; - the processing is unlawful, but you refuse their erasure; - we no longer need the data, but you need it to establish, exercise or defend legal claims, or - you have lodged an objection to the processing in accordance with art. 21 GDPR; - art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller; - art. 77 GDPR, the right to complain to a supervisory authority . As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters. If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice. Data protection Officer: Projekt 29 GmbH & Co. KG Ostengasse 14 93047 Regensburg datenschutz@fritz-berger.de
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Zaštita Vaših podataka je naša briga Zaštitu Vaših osobnih podataka shvaćamo vrlo ozbiljno. Za nas je poštivanje zakona o zaštiti podataka samo po sebi razumljivo. Želimo da znate kada i koje podatke uzimamo i obrađujemo, te kako ih koristimo. Poduzeli smo tehničke i organizacijske mjere koje osiguravaju da se propisi o zaštiti podataka poštuju s naše strane, kao i od strane vanjskih pružatelja usluge. Poslovni partneri će pod sljedećim linkom naći informacije prema članku 13. i 14. Opće uredbe o zaštiti podataka (GDPR). Odgovorna služba IREKS GmbH Lichtenfelser Str. 20 Kulmbach Njemačka E-mail: ireks@ireks.com Osobni podaci Osobni podaci su informacije o Vašem identitetu. To su npr. podaci kao što su ime, adresa, telefonski broj ili e-mail-adresa. Za korištenje naše internet stranice načelno nije potrebno davati osobne podatke. U nekim slučajevima potrebno nam je Vaše ime i adresa kao i daljnji podaci kako bismo Vam mogli pružiti željenu uslugu. Na odgovarajući način ćemo Vas upozoriti na to, kada to bude potrebno. To vrijedi i za slanje informacija ili odgovaranje na pojedina pitanja. Nadalje, prikupljamo, obrađujemo i koristimo samo one podatke koje nam dajete na raspolaganje dobrovoljno ili automatski putem korištenja web stranice (npr. kolačići, informacije preglednika). Ukoliko koristite naše servisne usluge, prikupljati, obrađivati i koristiti će se samo oni podaci koji su nam potrebni za pružanje usluge. Ukoliko Vas molimo za daljnje podatke, radi se o dobrovoljnim informacijama. Prikupljanje, obrada i korištenje osobnih podataka koristi se isključivo za pružanje traženih usluga ili podrške, te za očuvanje vlastitih opravdanih poslovnih interesa. Namjensko korištenje Osobni podaci koje ste nam dali na raspolaganje online, prikupljaju se, obrađuju i koriste samo u svrhu koju ste Vi naveli. Vaši osobni podaci neće biti proslijeđeni trećim osobama bez Vašeg pristanka. Također može biti potrebno da mi ili naše uslužno poduzeće u svrhu održavanja odnosa s kupcima prikupimo, obradimo ili koristimo Vaše osobne podatke kako bismo Vas obavijestili o ponudama proizvoda koji mogu biti korisni za Vašu djelatnost ili kako bi se provela online anketa, te da bismo na taj način mogli što učinkovitije zadovoljiti potrebe i zahtjeve naših kupaca. Prikupljanje, obrada i korištenje osobnih podataka kao i prosljeđivanje istih ovlaštenim državnim institucijama i ustanovama uslijedit će samo u okviru važećih zakona, odnosno ukoliko smo to dužni učiniti na temelju sudske odluke. Newsletter Ukoliko mi nudimo a Vi se prijavite na Newsletter, Vaše osobne podatke i sve dobrovoljno upisane informacije ćemo prikupiti, obraditi i koristiti. Prijavom na Newsletter dajete Vašu suglasnost. U svakom se trenutku možete odjaviti od Newsletter-a, na način da koristite za to predviđen link na kraju svakog Newsletter-a. Ukoliko ste se prijavili za Newsletter, dobiti ćete e-mail s potvrdom. U tom mailu se nalazi link za potvrdu prijave. Tek nakon što kliknete na taj link, Vaši podaci će se u potrebnom opsegu koristiti za oglašavanje i u marketinške svrhe našeg Newsletter-a. Obrazac za kontakt / stupanje u kontakt Ukoliko nam se obratite putem obrasca za kontakt direktno stupate u kontakt s našom kćerinskom tvrtkom IREKS AROMA d.o.o. Trešnjevka 24 Jastrebarsko Hrvatska E-mail: ireks@ireks-aroma.hr Isto vrijedi i kada direktno putem e-maila stupite u kontakt sa kćerinskom tvrtkom. Ukoliko se javite našoj kćerinskoj tvrtki putem obrasca za kontakt, ista će obraditi podatke koje ste unijeli na zaslonu za prijavu. Naša kćerinska tvrtka ih koristi za pružanje željenih informacija ili za pružanje traženih usluga, npr. za podršku i savjetovanje vezane uz naš portfelj proizvoda. Isto vrijedi i za kontaktiranje putem e-maila i podatke poslane vašim zahtjevom ako ste se obratili izravno nama ili našoj kćerinskoj tvrtki. Rok čuvanja Osobni podaci koji su nam dostavljeni putem naše internet stranice biti će pohranjeni tako dugo dok ne ispune svrhu u koju su nam povjereni. Kada je riječ o poslovnim i poreznim propisima o rokovima čuvanja, rok čuvanja za određene podatke može biti i do 10 godina. Neosobni podaci koji se automatski prikupljaju Zbog organizacijskih i tehničkih razloga prilikom korištenja naše internet stranice memoriraju se sljedeći podaci: imena stranica koje ste posjetili, naziv internet preglednika koji koristite i ime Vašeg operacijskog sustava, datum i vrijeme Vašeg pristupa, tražilica koju koristite, ime preuzetih datoteka te Vaša IP-adresa. Te tehničke podatke ocjenjujemo anonimno i isključivo u statističke svrhe, kako bismo našu internet stranicu stalno optimizirali, te učinili našu internet ponudu još atraktivnijom. Ovi anonimni podaci pohranjuju se odvojeno od osobnih podataka na osiguranim sustavima i ne dozvoljavaju povezivanje s pojedinom osobom. Vaši osobni podaci i privatnost su zaštićeni u svakom trenutku. Kolačići a) Što su točno kolačići? Kolačići su male informacije koje se za vrijeme posjete Internet stranici pohranjuju u Vašem računalu, tabletu ili mobitelu i služe efektivnom oblikovanju internetskih stranica. Neki kolačići (Session Cookies) se nakon zatvaranja preglednika automatski brišu. Drugi pak (Persistent Cookies ili Tracking Codes) se arhiviraju do određenog datuma isteka ili do pražnjenja međuspremnika Vašeg internet preglednika na dotičnom uređaju i omogućuju nam da Vas identificiramo kao ponovnog posjetitelja naše internet stranice. Većina internet preglednika automatski prihvaćaju kolačiće. Ukoliko to ne želite, možete jednostavnim klikom promijeniti postavke Vašeg preglednika. Više informacija o temi kolačići naći ćete na www.allaboutcookies.org. b) Za što mi koristimo kolačiće? Kolačiće koristimo za: garantiranu sigurnu internet okolinu provjeru performanse naše internet stranice i poboljšanje jednostavnosti uporabe kao i online doživljaja naših kupca Ne koristimo kolačiće za praćenje Vaših aktivnosti na internetu izvan naših internet stranica. Dolje navedene tipove kolačića koristimo kako bi naši kupci bolje ocijenili način korištenja naših online usluga i kako bismo bolje oblikovali naše usluge. Na primjer, tako možemo prepoznati kada je neki proces prezahtjevan i da ga korisnici zbog toga prekidaju. S tim se znanjem koraci procesa mogu pojednostaviti i oblikovati tako da budu više usmjereni na kupce. c) Koje vrste kolačića postoje? d) Pravna osnova Pravna osnova za korištenje kolačića je članak 6 odlomak 1 slovo f GDPR-a (Opća uredba o zaštiti podataka). Jedino se Internet protokol adresa pri tome pohranjuje - nikakvi drugi osobni podaci. e) Brisanje kolačića Nudimo Vam neke online značajke koje će Vaš posjet našim internet stranicama učiniti što ugodnijim. One funkcioniraju samo uz pomoć kolačića. Kolačiće koji su postavljeni za naše internet stranice možete izbrisati. U tom slučaju će se Vaši individualni podaci i sadržaji kao i Vaše postavke za kolačiće izgubiti, te pri sljedećem otvaranju naših internet stranica nećete biti prepoznati kao već poznati posjetitelj. Imajte pri tome na umu, da je za nesmetano surfanje našim internet stranicama prijeko potrebno nekoliko „bitnih" kolačića. Osim toga, te kolačiće koristimo samo za provjeru učinkovitosti internet stranice i praćenje broja posjetitelja. Softver za analize Matomo (nekoć Piwik) Na našim internet stranicama koristimo Matomo, Open-Source softver za statističku analizu pristupa posjetitelja, koju stavlja InnoCraft Ltd., 150 Willis St, 6011 Wellington, Novi Zeland na raspolaganje. Matomo koristi takozvane „kolačiće", tekstualne datoteke, koji se pohranjuju na Vašem računalu i omogućuju analizu Vašeg korištenja internet stranica. Kolačić prikuplja informacije o Vašem korištenju internet ponude, a one se pohranjuju na našim serverima u Njemačkoj. IP-adresa se anonimizira odmah nakon obrade i prije memoriranja. Instalaciju kolačića možete spriječiti odgovarajućim postavkama Vašeg softvera za internet preglednik; napominjemo da u tom slučaju možda nećete moći koristiti sve funkcije naše internet stranice (vidi priziv Matomo-u.) Pozor: Brisanjem kolačića se briše i Opt-Out-Cookie i morat ćete ga možda po potrebi ponovno potvrditi. Priziv Matomo-u Uključivanje usluga i sadržaja trećih strana Može se dogoditi da se unutar ove online ponude uključuju i sadržaji trećih strana, kao npr. videa s YouTubea, karte iz Google Mapsa, RSS ili grafika drugih internet stranica. To uvijek pretpostavlja da ponuđači tih sadržaja (u nastavku „ponuđač treće strane") primijete IP-adresu korisnika. Ponuđači treće strane ne mogu poslati sadržaje na internet preglednik korisnika bez IP-adrese. Stoga je za prikaz sadržaja potrebna IP-adresa. Google Maps Naša internet stranica koristi Google Maps API za vizualni prikaz geografskih informacija. Prilikom korištenja Google Maps i Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) će prikupiti, obraditi i koristiti podatke o korištenju funkcije karata od posjetitelja internetske stranice. Više informacija o obradi podataka od strane Google-a možete provjeriti pod napomenama o zaštiti podataka od strane Google-a, a koje možete pronaći na http://www.google.com/intl/hr_hr/help/terms_maps.html. Informacije vezane uz poziciju web servera Obrada podatka koje zaprimimo preko naših internet stranica odvija se na serverima u Njemačkoj. Sigurnost Poduzeli smo tehničke i organizacijske sigurnosne mjere kako bismo Vaše osobne podatke zaštitili od gubitka, uništenja, manipulacije i neovlaštenog pristupa. Promjena ove izjave o zaštiti podataka Pridržavamo pravo na promjenu naše izjave o zaštiti podataka ukoliko je to potrebno zbog nove tehnologije. Obratite pažnju da uvijek koristite najaktualniju verziju. Ukoliko će se provesti osnovne promjene u ovoj izjavi, iste ćemo objavit na našoj Internet stranici. Pogođeno pravo Obratite nam se u svakom trenutku i informirajte se koje osobne podatke o Vama pohranjujemo ili ukoliko iste želite ispraviti ili izbrisati. Nadalje imate pravo na ograničenje obrade (članak 18. GDPR), pravo na prigovor protiv obrade (članak 21. GDPR) kao i pravo na prenosivost podataka (članak 20. GDPR). U takvim slučajevima se direktno obratite našem službeniku za zaštitu osobnih podataka, čije ćete kontakt podatke naći pod „Službenik za zaštitu osobnih podataka". Službenik za zaštitu osobnih podataka Naš službenik za zaštitu podataka je dostupan pod: Gospodin Christian Volkmer Projekt 29 GmbH & Co. KG Ostengasse 14 Regensburg Njemačka E-Mail: privacy@ireks.com Internet: www.projekt29.de Ukoliko naš službenik za zaštitu podataka ne odgovori na Vaš zahtjev na zadovoljavajući način, ostaje Vam Vaše pravo na pritužbu kod nadležnog tijela za zaštitu osobnih podataka.