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Frequently Asked Questions Whether you’re looking for answers, would like to solve a problem, or just want to better understand how things work, you’ll find many ways to learn more right here! Please read our frequently asked questions (FAQ) below to find immediate answers to your questions. Or in case you still need help, please contact us here. General Getting Started - Kaymu is Ethipia's largest Online Shopping Community where buyers and sellers meet to make awesome deals. At Kaymu, we pride ourselves in offering the best prices online in Ethiopia for nearly all items sold ranging from fashion and electronics to jewelry and books. Kaymu is the “one stop shop” for buyers looking for top deals and sellers looking to rock their sales. - Kaymu Online Shopping Community comprises of millions of genuine buyers and sellers completing thousands of transactions every day. Sellers on Kaymu are based across the country bringing in wide variety of products ranging from fashion and electronics to Jewelries and books offering the best price in the market. - As a buyer, whether you are looking for an inexpensive used phone or a brand new laptop, a dress for your wife or an awesome tie for your boyfriend, you can find a selection that works for you with convenient payment methods and reliable product delivery. Buying or selling on Kaymu is a simple process. All that you need to do is to register for an account to get started. Simply follow the steps below to complete your registration today! - Click Login/Join button on the right top corner of the homepage. - Click Create a new account (in desktop) or I am a new customer (on your mobile device) under the new member section. - Fill up the form to complete the registration. You only need one account in order to buy and sell. Account Troubleshooting - To retrieve your password, click here or go to the Login page and click on Forgot Password?. You will be asked to fill in and submit your email address. After doing so, you will receive an email which enables you to reset your password. - Yes. You need to: - Login to your Kaymu account and click My Account located at the right top corner of the homepage. - Then click Account Settings from the left hand selection of your screen. - Finally click Change Email located at the bottom right of the page to change your email address. - Make sure that you don’t already hold a Kaymu account, retrieve your login details here or contact us here if you want help. - Make sure you have filled out all required fields on the registration page. - Click on Register and take a look at the information highlighted in red to be changed or filled. - Once the registration form is filled out and submitted, an email notification will be sent to your email account with a link to validate your account. Please access your email to validate your account. - If you continue to experience problems, please send an email including your phone number to cs@et.kaymu.com . We will call you back ASAP and walk you through the registration process. Selling Getting Started - Yes! You need to log into your account to create a listing on Kaymu. If you do not have an account, please create one by following the steps indicated. No upfront costs are required when selling on Kaymu. Just create your account, upload your products and receive your first orders. - Yes! Selling on Kaymu connects you with thousands of buyers across your country. Kaymu has had a big impact on the business of a lot of sellers already. Remember that Kaymu proposes safe payment and delivery options that will ensure successful transactions, and helps you to promote your listings online. - Check our Sellertips platform to get more insight on why you should sell on Kaymu. - Kaymu has more than 30 product categories! Computers, Laptops, Electronic accessories, Jewelries, Watches, Books, Home & Living… anything you have can be sold on Kaymu, as long as it can be legally sold in the country. - Check our Sellertips platform to get more information on how to sell some of the most successful products on Kaymu. Sell and manage products - To create a listing, click on Sell now and provide the required details of your product, payment and delivery. Don't forget to upload high quality pictures and good descriptions of your item. As soon as the listing is submitted, our Quality Check Team will review it and inform you once it is live - Check our Sellertips platform to get more information on how to create good listings on Kaymu. - Determining the right value of your product is very important, especially if your buyers can find the same products in other shops at a better price. To be competitive, make sure to check the prices of other sellers on Kaymu and on other websites in your country. You should also ask yourself “How much would I be willing to pay for this product?". Remember that you can also set promotional prices for a given period of time, which will increase your visibility on Kaymu and your chances of selling. - Check our Sellertips platform to get more information on how to price your products correctly. - While creating a listing, you can drag and drop files from your computer, or use the Browse function. Please remember that: - We only support JPEG and PNG formats - The image size should be less than 2MB - Check our Sellertips platform to get more information on how to take good pictures. - Yes! You can modify your existing listings by logging into your Kaymu account : Go to the Active Listings section, and click on edit listing. On the edit the product information section you can modify the title, brand and description of your product. On the edit your listing information section you can modify the price, stock level, discount price and period as well as expiration date of your listing. - Check our Sellertips platform to get more information on how to manage your listing on Kaymu. - There are some very efficient ways to give more visibility to your listings: - Make sure that your prices are competitive, your titles are catchy, and your descriptions are detailed and accurate - Set discount prices for specific periods of time - Share your products on your Facebook page and on your friend's pages - Insist on receiving ratings from your buyers - Check our Sellertips platform to get more information on how to get exposure for your listings. - This can be due to several reasons. Did you upload good quality pictures of your product? Did you provide a detailed description? Are you allowed to sell this item? We recommend that you modify your listing and submit it again. Do not hesitate to call us if you want to have more information on why your product has been rejected. - Check our Sellertips platform to get more information on how to create good listings. - Yes! In My Account, you have the possibility to delete your listings. Just click on cancel listing. You will always have the possibility to reactivate it later. Note that if you have received an order on a product, deleting the listing will not cancel the order. If you also want to cancel the order please go to My Sales, click on cancel order and call your buyer to notify him and apologise. Manage and ship my orders - Once you have received an order, an SMS and/or an email alert are sent to you with the buyer's contact details. - You should contact your buyer as soon as you receive an order to confirm that you have the product, and arrange for delivery. You should be reachable and ready to answer his questions at any time until the sale is finalised. To retrieve your buyer's contact details, click on the buyer's name displayed under the order in the My Sales section of your account. - You should ship your product within 24h from receiving the order. Don't forget to pack your product carefully to avoid damages during delivery. As soon as you ship your product, please ask for a tracking number from the delivery company, add it to the shipping details and update the status of the order. - Remember that Kaymu works with reliable delivery companies who offer safe, secure and on-time deliveries. - Check our Sellertips platform to get more details on our delivery partners. You can also take a look at the best practices when shipping a product. - If one of your orders has been cancelled by the buyer you will receive an email notification indicating the reason. You should also contact your buyer to understand what happened - In this case you should cancel the order, and set the level of your stock to 0 for this product. Then, call your buyer to apologise and explain the situation. You can also suggest to your buyer to buy another similar product from your Kaymu shop! - Check our Sellertips platform to get more details on how to manage your stocks in details. Payment and returns - Yes! Cash on delivery is a secure payment solution and a very simple process: The seller dispatches the product and the buyer will pay the courier when one receives the product. The courier will return the money to the seller. This solution is very appreciated by buyers, who generally prefer to see the product before buying it. - Remember that Kaymu works with reliable delivery companies who allow Cash on Delivery. - Check our Sellertip platform to get more information on the payment methods proposed by Kaymu. - By having a return policy, your buyers will be more confident in buying from your shop and this will ensure you more sales. You can set your own return policy while creating your listing. - Check our Sellertips platform to get more information on how to set your return policies. Grades and ratings - Once you receive feedback from a buyer, Kaymu will notify you by email. In the Rating & Feedback section of your account, you will find all comments and ratings that you received from your buyers. - Check our Sellertips platform to get more information on how to manage feedbacks from your buyers. As you improve your performance on Kaymu, we reward you by moving you up the seller pathway. Performance is based on the number of orders that you have completed in the past month. This grade is defined as follows: - Bronze seller : More than 2 orders completed in last 30 days - Silver seller : More than 15 orders completed in last 30 days - Gold seller : More than 75 orders completed in last 30 days - Diamond seller : More than 150 orders completed in last 30 days - Check our Sellertips platform to discover our Seller Pathway. Buying Getting Started - Kaymu is 100% free for buyers. We are here to open you up to a whole new world of possibilities. - All items sold on our website are being sold by third parties. Merchants and private individuals who post their listings and are responsible for pictures and descriptions. However, we are screening sellers and listings constantly in an effort to ensure only serious sellers use our website. To make sure your purchase is a great success; look out for sellers with: - Positive feedback (above 95% positive is considered good) from previous sellers or - Silver, Gold or Platinum badges that indicate strong seller history Buying an item - There are two easy steps to find a product of your choice on Kaymu. Method A - Explore CategoriesIf you are not sure of what product you want to buy or if you simply want to explore the range of items on Kaymu, you can browse the list of categories on the homepage. Then select the subcategory to view multiple products from multiple sellers. Review your search results pages by price, condition of product and item, city and if you see something you're interested in, click on the product name to view more details. Method B - Search BoxIf you are sure of what product you want to buy, simply go to the search box on the homepage, enter a few words describing what you are looking for, and click Search. A search results page of Kaymu listings will be displayed. Review your search results pages by price, condition of product and item, city and if you see something you're interested in, click on the product name to view more details. - Please review the section above to find a product of your choice. - Then click on the product name to view more details (price, size, color and condition etc.). - Once you are sure you want to buy, click Buy from seller (in your desktop) or Buy (in your mobile device) to proceed to the checkout. Review the price and the shipping cost before completing the purchase. - Finally, click Checkout (in your desktop) or Confirm your Purchase (in your mobile device) to place an order with the seller. You will then need to validate your order, which you can do by two methods: You will receive an SMS with a code. Go into My Account in Kaymu’s website. Choose the product you bought in the Purchases section. Choose to Validate Order. Please put the code in the validation box to confirm your purchase. You will also receive an email with a link. Click on Order Confirmation in the email in order to confirm your purchase. Once you have validated your purchase, the seller will contact you to arrange delivery. What you should do? - Contact the seller - Arrange delivery or a location and time to pick up - Meet and pay for the product - Rate your seller and enjoy your product! - A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the Kaymu marketplace, where different sellers compete for your order. Shipping information - After you place your order, you will receive a confirmation email. Be proactive, contact the seller and suggest a meeting point and time of pickup or request the item to be delivered at your home or office. The shipping price should be displayed at the time of purchase. You can always contact our Customer Service Team by clicking here. When you have selected a product you are interested in, you can check the shipping rate by using the Shipping function located beneath the Buy from Seller button. Enter your location and then you will get the shipping methods that reach your location, with the corresponding shipping rate. If you want to get more detailed shipping information about the particular seller, you can click on the Shipping and Payment tab below. Alternatively, please make sure that you are logged in and click Buy from Seller and check for the available shipping methods under Select my delivery. - Yes. Kaymu encourages you to pick up the item for the following reasons: - It is safe. You can inspect the product before you hand over the money - It is for free. You don’t have to pay for delivery - It is quick. Contact the seller and ask him when you can come along and pick up. Payment information - For more information on available payment methods and security questions, please click here. (Not available yet) - Prices are fixed and non-negotiable. Fraud Queries Here are some more tips to keep you safe while on Kaymu - Sell an expensive popular item at a suspiciously low price. - Tell you to transfer money when they're not willing to allow you see the product - Not being upfront about the authenticity of items for sale. - Repeatedly fail to answer phone calls and emails. - Continuously provide excuses about why you haven't received an item. - Feel free to contact us at cs@et.kaymu.com or by simply filling in our Contact Us form , and we will confirm the authenticity of the product/listings and the merchant/vendor. - Know what you are buying. - It is important you compare prices. Remember, if the price looks too good to be true, it probably is. In particular, be careful when purchasing high-tech goods, especially when prices are far below retail. Certain high-end items such as tablets, mobile phones, and notebook computers are likely targets for scammers. - Use a payment method with fraud protection. Tips to stay safe when buying on Kaymu: Kaymu Rating System Kaymu is an Online Shopping Community where members engage with one another. We urge Buyers to share their experience by rating and commenting on the service provided by the Sellers. This provides other community members a better understanding of what they can expect from particular Sellers. It also helps increase transparency between members and gives Sellers a reason to constantly improve the quality of their services. For Buyers - Buyers are asked to provide feedback on their experience with a Seller, right after their order has been completed on Kaymu. This serves as a guide for other Buyers who may be interested in buying from the same Seller. - The rating system is based on a 1- to-5-star scale where 5 stars is the highest rating, and 1 star is the lowest. - Ratings and feedbacks become visible on the Seller’s page right after publication. - Comment on your overall experience of the service provided by the Seller. Consider the following aspects when rating your Seller. - Were you treated by the Seller in a professional manner? - In case an issue was raised, did you get a prompt resolution by your Seller? - Was the item description in line with what was delivered to you? - Would you buy from the Seller again? Method A – From your Kaymu account Method B – Through the Email you receive - You will receive an automated email reminding you to rate your Seller. - Provide your rating directly in the email, by clicking the number of stars you want to give, between 1 to 5. - You will be redirected to the Ratings and Feedback section of My Account. - Enter an explanation of your rating; your explanation should cover the quality of the item and the seller’s service; and then click Send Method C – Through Customer Service - You can provide your ratings and comments directly to the Kaymu Customer Service Team. Call our specialists by dialing the telephone number appearing on the Contact Us page. - Kaymu reserves the right to remove feedback that isn't directly related to the buying experience or where language is considered inappropriate. If your comments include any of the following, your feedback is subject to removal: - Promotional content: This includes anything of a promotional nature such as comments about or links to other merchants or websites. - Obscene or abusive language: Please use helpful and appropriate language when participating in the Kaymu Community - Personal information: You shouldn't include information that identifies other Kaymu users - If you still feel that a comment for a particular Seller or product is offensive or the author makes use of inappropriate language, please report this to our dedicated Customer Service team via email, phone, chat or simply by filling in our Contact Us form
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Pomoć i često postavljena pitanja Trebate pomoć? Naš tim je ovdje da bi vam pomogao i da biste uživali na Kaymuu te da bi odgovorili na sva pitanja koja imate. Ispod možete pronaći listu svih najčešće postavljenih pitanja. Slobodno nam se javite na [email protected] ili telefonom na 38515520650. Naš tim za korisničku podršku čeka vaša pitanja i sugestije. NOVO! Otvorite LiveChat i postavite pitanja na koja ćete isti trenutak dobiti odgovor. U međuvremenu, molimo vas pročitajte često postavljena pitanja i pronađite odgovor na svoje pitanje. Općenito - Što je Kaymu? Kaymu je hrvatska najveća online trgovina gdje možete kupovati, prodavati sve od mode, elektronike do nakita i knjiga. - Zašto bi trebao odabrati Kaymu? Kaymu vas spaja sa tisućama kupaca i prodavača diljem Hrvatske. Možete naći pouzdane trgovce sa odličnim cijenama, možete i usporediti cijene u trgovinama u vašoj blizini. Na kraju, možete i prodati svoje stare stvari i zaraditi novac. - Kako sve funkcionira? Jako je jednostavno koristiti Kaymu, sve što trebate je registrirati se. Gumb za registraciju pronaći ćete u gornjem desnom uglu web stranice. Popunite sva tražena polja s točnim podacima. Automatski ćete dobiti e-mail, pomno provjerite kontakt informacije i potvrdite. Sada možete početi sa prodajom i kupovinom na Kaymu. - Trebam li se registrirati da bi koristio Kaymu? Da bi kupovali ili prodavili trebate se registrirati. Najbitnije je da je registracija na Kaymu besplatna i vrlo jednostavna: - Kliknite na "Registriraj se" gumb i trebat ćete upisati osnovne informacije o sebi. - Dobit ćete e-mail za potvrdu računa u kojem trebate kliknuti na poveznicu i to znači da ste se registrirali na Kaymu! - Je li Kaymu besplatan? Za kupca, Kaymu je u potpunosti besplatan. Za prodavače, oglašavanje je besplatno, ali od svake prodaje trebaju platiti malu proviziju - Zaboravio sam svoju lozinku. Mogu li je resetirati? Ovako ćete vratiti lozinku. Kliknite na "zaboravio sam svoju lozinku" gumb. To će vas odvesti na stranicu gdje trebate upisati svoju e-mail adresu. Kliknite podnesi i dobit ćete e-mail sa poveznicom za reset lozinke. - Mogu li promijeniti e-mail adresu? Možete. Trebate se samo prijaviti i otvoriti će vam se upravljačka ploča računa. Pronađite kućicu s vašim informacijama, kliknite na promijeni mail i upišite novi. To je to. - Ne mogu postaviti sliku Stranica podržava JPEG i PNG format slike. Ako imate problema pokušajte promjeniti browser u "Google Chrome" ili "Mozillu". - Ne mogu se registrirati na stranici Provjerite jeste li upisali sve potrebne podatke. Kliknite na registriraj me i provjerite crveno označena polja da bi dovršili registraciju. Kada ih popunite dobit ćete e-mail sa poveznicom preko koje ćete potvrditi račun. Ako još uvijek imate problema pošaljite nam svoj broj telefona na [email protected] Nazvat ćemo vas što je prije moguće i pomoći vam u rješavanju problema. - Trebam li odvojeno račune za kupnju i prodaju? Sve što trebate je jedan račun. Sa njim možete kupovati i prodavati. - Što znače oglasi s fiksnom cijenom? To su oglasi sa fiksnom cijenom. Ne možete pregovarati o cijeni proizvoda. - Što su posebno svrstani oglasi? To su oglasi u kojima možete sa prodavačem pregovarati o cijeni, iako prodavač već ima istaknutu fiksnu cijenu. Npr, trebate ponuditi neki maksimalni iznos za koji želite kupiti taj proizvod. - Je li potrebno pisati osvrt? Vaše mišljenje pomaže trgovcima i Kaymu u njigovom rangiranju te će ostali kupci znati tko je dobar trgovac. Prodaja - Trebam li se registrirati da bi prodavao na Kaymu? Trebate se registrirati da bi oglašavali svoje proizvode. U gornjem desnom uglu web stranice pronaći ćete "registriraj se" gumb i kliknite na njega te popunite sve potrebne informacije. Dobit ćete mail u kojem se nalazai poveznicu za potvrdu računa i spremni ste za prodaju svojih proizvoda. - Što dobro dobivam od kao prodavač na Kaymu? Ovdje se nalazi puno prilika. Sa velikim marketinškim budžetom i puno iskustva u online marketingu, možemo vam pomoći da poboljšate svoju prodaju. Suradnja s nama je u potpunosti bez rizika, jer proviziju plaćate samo na proizvode prodane kod nas. - Koliko dugo oglas ostaje aktivan na Kaymu? Oglas možete biti aktivan od 1 dana do 30 dana. Također možete i produžiti rok prema svojim željama. - Mogu li staviti i slike svojih prizvoda? Na stranici oglasa vidjet ćete sekciju nazvanu 'postavi neke slike' (odmah ispod kućice za opis) gdje možete postaviti do 4 slike koje će se prikazivati. - Provjerite da su te slike u PNG ili JPEG formatu. - Mogu li mijenjati svoj oglas? Jedino što možete mijenjati je dostupna količina proizvoda. Ako trebate neke druge promjene kao npr promjena slike ili opisa, kontaktirajte našu podršku i oni će vam rado pomoći. Jednom kada sve izmjenite, promjene će odmah biti vidljive. - Mogu li otkazati oglas? To znači da se vaš proizvod briše sa popisa svih proizvoda i više nije dostupan kupcima da ga vide. - Kada je potrebno otkazati oglas? Trebali bi ga otkazati kada ga rasprodate, kako nebi zavaravali kupce. - Mogu li staviti svoje osobne informacije u oglas? Ne smijete stavljati svoj broj mobitela ili e-mail u oglas. Kada se kupac zainteresira za vaš proizvod mi ćemo mu odmah poslati vaše kontakt informacije. - Kako znam da je netko kupio moj proizvod? Kada netko nešto naruči preko naše web stranice, mi ćemo vas direktno infomirati o kupovini e-mailom s podacima kupca. Od vas se očekuje da ćete kontaktirati kupca i zaključiti prodaju. Na upravljačkoj ploči vašeg Kaymu računa možete vidjeti koliko ste proizvoda prodali.. - Mogu li birati način obavještavanja o prodaji mojeg proizvoda na Kaymu? Možete, možete birati između SMS-a i e-maila sa detaljima narudžbe. - Možemo li odabrati da plaćamo mjesečnu naknadu umjesto provizije pri svakoj kupovini? Mi uzimamo proviziju. Vrlo je važno da nam novce date tek kad ćete imati koristi od nas. Stoga je rad sa provizijama puno sigurniji način suradnje, jer su nam ciljevi jednaki. - Što Kaymu ima od toga? Naš cilj poboljšati je vašu prodaju. Za svaku prodaju, mi dobijemo proviziju. - Kako trgovci plaćaju proviziju? Svi trgovci je plaćaju bankarskim transakcijama. - Kako Kaymu zna da se dogodila transakcija između kupca i prodavača? Kada kupac pritisne kupi gumb na Kaymu, šalje se email kupcu, također i prodavaču da ih se obavijesti o transakciji. - Prodavač kontaktira kupca o preuzimanju. - Nakon 7 dana Kaymu traži osvrt kupca i prodavača o toj transakciji. - Pozitivan osvrt kupca znači da je transakcija obavljena uspješno. Ako je negativno, znamo da se nije dogodila. Ako nema osvrta, pitat ćemo trgovca je li kupac zbilja došao i preuzeo svoj naručeni proizvod. - Mogu li prodavati u svijetu? Naša web stranica podržava samo trgovinu u Hrvatskoj iz sigurnosnih razloga. Kupovina - Kako kupujem na Kaymu? Pronađite proizvod koji želite kupiti, jednom kada ga odaberete, ako je proizvod po: fiksnoj cijeni: kupite proizvod odmah po navedenoj cijeni pregovorljiva cijena: kontaktirajte prodavača direktno i pregovarajte! Jednom kada kupite željeni proizvod, dobit ćete email sa informacijama o narudžbi i podacima za kontakt prodavača. a) Kontaktirajte prodavača b) Dogovorite lokaciju i vrijeme preuzimanja c) Dođite, platite i preuzmite proizvod. - Kako pronalazim proizvode na Kaymu? Možete pretraživati po oglasima ako niste sigurni što točno tražite, ili ako želite vidjeti cjelokupnu ponudu u kategoriji. Kliknite na kategorije i pretražujte po podkategorijama. Ako vidite proizvod za koji ste zainteresirani samo kliknite na naslov. Također možete tražiti proizvode po par specifičnih riječi. U tom slučaju, idite na kućicu za pretraživanje, upišite par riječi koje opisuju proizvod, odaberite kategoriju i pritisnite traži. Otvoriti će vam se stranica sa rezultatima pretrage. Filtrirajte i pregledajte rezultate po cijeni, gradu i ako vidite nešto što vas zanima pritisnite na naslov. - Kada ću dobiti proizvod koji sam naručio? Nakon što naručite, dobiti ćete email sa potvrdom narudžbe. Budite proaktivni, kontaktirajte prodavača i predložite mjesto nalaženja i vrijeme za preuzimanje. S tim ćete osigurati da dobijete svoj proizvod što je prije moguće. Normalno, inače tom procesu treba 2-4 dana. Ako imate problema sa kontaktom s prodavačem, javite nam: [email protected] - Koliko plaćam poštarinu? To najviše ovisi o dogovoru s prodavačem. Najčešće, cijena poštarine se računa prema masi i adresi na koju se dostavlja. Budite sigurni da ste dogovorili cijenu poštarine prije nego pritisnete "Kupi sada" da bi izbjegli iznenađenja kasnije. Da bi bili sigurniji, preporučamo vam metodu plaćanja pouzeću proizvoda. - Ako naručim na Kaymu, hoće li naručeni proizvodi biti dostavljeni do mene? // Molimo kontaktirajte prodavača prije nego što izvršite kupovinu. Hoće ako je voljan dostaviti do vas. Pitajte koliko bi koštala poštarina da bi izbjegli probleme kasnije. Nemojte slati novce prije nego vidite proizvod koji ste naručili! - Mogu li se ja naći sa prodavačem i sam preuzmem svoje naručene proizvode? To je vaš odabir. Postoje tri razloga zašto je to bolje: a) sigurno je. Možete pregledati proizvod prije nego ga platite b) besplatno je. Nemorate plaćati dostavu c) brzo je. Kontaktirajte prodavača i recite mu da možete doći i pokupiti naručeno. - Kako plaćam? Kaymu trenutno nudi jedan sigurni i lagani način plaćanja. Plaćanje prilikom preuzimanja. To vam daje mogućnost pregleda kupljenih artikala prije nego ih platite. - Mogu li pregovarati cijeni? Za proizvode s "fiksnom cijenom" cijena je fiksna te morate platiti koliko trgovac traži. Za posebno označene oglase možete pitati prodavača želi li prodati taj proizvod za manju cijenu. - // Od koga kupujem proizvode? // Svi proizvodi prodani na našoj web stranici prodaju se od treće strane. Trgovci i privatne osobe koji stavljaj oglase su odgovorni za slike i opise. Ipak, mi provjeravamo sve kupce i prodavače da bi osigurali samo pouzdane osobe da trguju na našoj stranici. Da bi bili sigurno da će sve proći odlično, tražite prodavače sa a) pozitivnim osvrtima (iznad 95% + se smartra odličnim) ili b) našom oznakom pouzdani prodavač! O prevarama - Koje stvari rade potencijalni prevaranti? - Prodaju popularni poznati predmet po vrlo niskoj cijeni. - Nije otvoren u razgovorima o proizvodu. - Ne odgovara na mailove ili pozive. - Stalo smišlja isprike zašto nije dobio proizvod. - Što da radim kad sumnjam na nekog da je varalica? Slobodno nas kontaktirajte na [email protected] i mi ćemo vas obavijestiti o proizvodu. - Kako izbjeći prevaru? Jedan način je da sami preuzmete naručene artikle - tada ih možete sami provjeriti ili da se nađete s Prodavačem i platite mu kada preuzmete robu ili kad vam istu dostave. Ovo je najsigurniji način za obavljanje transakcije. Drugi načini su: - Znajte što kupujete! - Bitno je usporediti cijene. Sjetite se da, ako cijena izgleda preniska da bi bila istina, obično to i je. Posebno budite pažljivi kad je u pitanju tehnologija, pogotovo kada su cijene manje nego maloprodajne. Uređaji kao tableti, mobiteli i notebookovi su dobre mete prevaranata. - Koristite plaćanje metodom koja ima zaštitu od prevare.