http___www.infosit.com_hr_pristup_operacije_1.xml
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Operations are the glue that ensures stability for continuous development. For every company, operations are critical to long-term success. Yes, we know “operations” can sound very Star Trek like, but they are crucial, especially during the transformation from a small start-up where everyone does virtually everything, to the point when business expands and new employees have to be hired and trained. In the rush to meet growing demand, companies often fail to establish a clear set of operational procedures. What is the result? A business breakdown: the company has no mechanism for quality control, software is delivered to customers before receiving approval, new requirements are handled chaotically, with no clear prioritization, and clients start to look for someone else to meet their needs. We realized that having operational procedures, spelling out each team member’s duties and responsibilities, from the initial customer phone call or e-mail to live deployment, helps prevent such stressful situations, and allows all of us to devote more time to what we do best, and meet growing demand for raising business efficiency. Key benefits of working with our operations are: Quality assurance QA is applied in pre-production to verify that features and functionality meet business objectives, and that deliverables are bug-free prior to shipping or releasing new versions - Traceability You continually have a transparent overview of the entire process - from order, requirements, through development and acceptance to invoicing - Mitigate staff turnover Your business does not depend on one single person and his/her availability, knowledge is written and can be transferred to new staff members - Lessons learned We continually learn – experience from past projects becomes part of our operational procedures We have always nurtured long term relationships with our clients and we are particularly proud of growing together. After a project is successfully finished, there is nothing better than a satisfied customer who wants to continue working with you. This is where operations kick in – day-to-day communication with clients, processing requirements for continuous development & releases, supporting improvements, and merging requirements, design, and deliverables into a success story.
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Operacije osiguravaju stabilnost kontinuiranom razvoju Svakoj tvrtki, operacije su ključne za dugoročni uspjeh. Da, znamo da "operacije" uvelike asociraju na Star Trek, ali one su krucijalne, nadasve u tranziciji male start-up tvrtke, u kojoj svatko radi doslovno sve, u tvrtku koja širi svoje poslovanje te mora zaposliti i osposobiti za rad nove ljude. U užurbanom pokušaju da zadovolje rastuće potrebe, kompanije često propuste definirati jasan set operacijskih procedura. Koji je rezultat toga? Poslovni krah tvrtke: nema mehanizama za kontrolu kvalitete, softver se isporučuje klijentima prije internog procesa prihvaćanja, novim se zahtjevima kaotično upravlja, bez jasnih prioriteta, a klijenti počinju tražiti nekog drugog tko će ispuniti njihove potrebe. Shvatili smo da operacijske procedure, jasna definicija obaveza i odgovornosti svakog člana tima, od početnog telefonskog razgovora ili e-maila s klijentom, do isporuke za javnost, pomaže spriječiti nastanak takvih stresnih situacija, omogućuje nam da više vremena posvetimo onome u čemu smo najbolji, te da zadovoljimo rastuće zahtjeve za poboljšanjem efikasnosti poslovanja. Ključne prednosti rada s našim operacijama su: - Osiguravanje kvalitete (Quality assurance) QA se primjenjuje na pred-produkciju kako bi se potvrdilo da karakteristike i funkcionalnosti zadovoljavaju poslovne ciljeve, te da su isporuke bez grešaka, prije objave nove verzije - Sljedivost Kontinuirano imate transparentan pregled cijelog procesa - od narudžbe, razrade zahtjeva, do razvoja, prihvaćanje i fakturiranja - Ublažite reperkusije fluktuacije kadrova Vaše poslovanje ne ovisi o jednoj osobi i njezinoj dostupnosti, znanje je zapisano i može se jednostavno prenijeti na nove članove tima - Lessons learned Konstantno učimo - iskustvo stečeno u prijašnjim projektima postaje sastavni dio naših operacijskih procedura Oduvijek njegujemo dugoročne odnose s našim klijentima te smo posebno ponosni na zajednički rast. Nakon što je projekt uspješno priveden kraju, nema ničeg boljeg od zadovoljnog klijenta koji želi nastaviti surađivati s vama. Tada klijenta preuzimaju operacije - svakodnevna komunikacija, procesiranje zahtjeva za kontinuiran razvoj & objave, podržavajući poboljšanja, te stapanjem zahtjeva, dizajna i isporuka u jednu uspješnicu.