http___www.internationalservicecheck.com_hr_kompanija_1.xml
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INTERNATIONAL SERVICE CHECK is among the world’s leading Customer Experience Companies. What does that mean? That for more than two decades we have provided our customers all over the world the precise data and insights that they require in order to optimize their respective services. That also means that we apply sophisticated, extraordinary methods in combination with innovative technology. And that we are extremely good at what we do. Our experienced team carries out service quality checks for some of the world’s best known brands, for various premium-class manufacturers, as well as for small and medium-sized businesses, which consistently affirms our position as the number one provider within the service checking industry. Our extensive range of services is just as versatile as are our clients’ needs. And they are always absolutely state-of-the-art. We currently have over a million evaluators worldwide so we are able to reach every corner of the world quickly and efficiently. We provide precise, key information on multiple customer touchpoints on the global market. This gives you inside insight to what your customers are thinking in local markets and internationally. Do your processes and guidelines comply with established standards? Are you happy with the way standards are implemented? Our audits reveal what's really going on-we check if your methods are as effective as you think. Our audit reports demonstrate numbers and images of your businesses. Our customer experience platform provides crucial information on your company, but it's easy to use and read. Everyone on your team can navigate the data and compare reports from worldwide locations to individual details in one location. We call it Fast Insight! It's our program geared for companies that want to survey what customers really think of the service and/or product provided. Questions highlight areas you want to investigate to get the deeper truth, so you can step outside of the norm and build a stronger customer relationship. What drives your employees, what is important to them? What can you do in order to improve team spirit and boost motivation? Find out – with our support. Thanks to a wealth of experience gathered over many years, INTERNATIONAL SERVICE CHECK will assist you in creating and conducting employee surveys and thereby generate real-time insights for your management. No matter on which level you require help: we are there for you. Our professional team will assist and advise you throughout the entire program cycle so that you can always achieve the maximum, thus allowing you to reach your targeted results more efficiently. Trust in the experience of INTERNATIONAL SERVICE CHECK! That is, of course, a legitimate question, to which we have a good answer. The answer lies in the satisfaction of our more than 1000 clients around the world. Keyfacts Our team consists of more than 300 employees based all over the world. We are culture-conscious and create fundamental connections with our clients, we provide solutions in local languages and go beyond individual requirements. Our passionate and creative staff infuses your program with success and they are the key differentiators in the services we offer. We've worked with the following clients to help develop business solutions:
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Imamo više od 2 desetljeća iskustva, mnoštvo zadovoljnih internacionalnih klijenata i strastveno smo predani postizanju uspjeha u našim projektima. Težimo postati lider na tržištu od 1996. godine, kada smo osnovani od strane glavnih partnera Reinhold Auer i Martin Villgrater u Münchenu, Njemačka. Kompanija se stalno širila, a 2000. godine drugo predstavništvo je osnovano u Baselu, Švicarska i sljedeći partner, Hans Egarter, se pridružio kompaniji. Danas INTERNATIONAL SERVICE CHECK je smješten na sam vrh industrije provjere i kvalitete usluge, te je uspostavio partnerstvo s vodećim svjetskim brendovima. Našim internacionalnim klijentima smo pomogli povećati njihove usluge i kvartalne prihode kroz naše kontrole kvalitete usluga. Mi smo stručnjaci za Mystery Shopping i poboljšanje Customer Experience; kao što su revizija, glas kupaca i ankete za djelatnike. Specijalizirani smo i za usluge klijentima u luksuznom sektoru. Nudimo najnovije inovacije svim klijentima i stalno se unapređujemo kako bismo ostali ispred tržišta u pružanju najbolje usluge. Naše savjetodavne usluge su jednako važne i stalno se razvijaju s našim iskustvom kako bi ispunili zahtjeva klijenata na globalnoj razini i prije nego što se javi potreba za istima. Molimo dozvolite nam da vam predstavimo naš posvećen tim koji radi sa visokim nivoom profesionalizma i strasti čiji su cilj uspješni projekti za sve naše klijente: To je naravno, legitimno pitanje na koje imamo dobar odgovor. Odgovor leži u naših 1000 i više zadovoljnih klijenata širom svijeta. Važne informacije Naš tim se sastoji od više od 300 djelatnika po cijelom svijetu. Mi smo kulturno svjesni i kreiramo fundamentalnu povezanost s našim klijentima, mi nudimo rješenja na lokalnim jezicima i dajemo više od pojedinačnih zahtjeva. Naši strastveni i kreativni djelatnici ulijevaju u vaš program uspjeh i oni su ključni u uslugama koje nudimo.