http___www.kucalemurija.hr_uvjeti-kupnje__1.xml
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Regulations of the MollyLac.com online store Specifying, inter alia, rules for concluding sales contracts through the store, containing the most important information about the Seller, the store and the rights of the Consumer. TABLE OF CONTENTS § 1 Definitions § 2 Contact with the Seller § 3 Technical requirements § 4 Shopping in the Store § 5 Payment § 6 Order fulfillment § 7 The right to withdraw from the contract § 8 Exceptions to the right to withdraw from the contract § 9 Complaints § 10 Personal data § 11 Reservations § 12 Provisions regarding Buyers who are not Consumers Appendix 1: Model withdrawal form § 1 DEFINITIONS Working days - days from Monday to Friday with the exception of public holidays. Account - a free Store function regulated by separate regulations (a service provided electronically), thanks to which the Buyer may set up his individual Account in the Store. Consumer - a consumer within the meaning of the provisions of the Civil Code. Buyer - any Buyer in the Store. Regulations - these regulations. Store - MollyLac.com online store run by the Seller at https://mollylac.com Seller - Michał Szewczyk, entered into the Central Register and Information on Economic Activity kept by the minister competent for economy and keeping the Central Register and Information on Economic Activity, NIP 629-210-81-43, ul. Piotrkowska 270, 90-361 Lodz. § 2 CONTACT WITH THE SELLER - Postal address: ul. Piotrkowska 270 90-361 Lodz - E-mail address: sklep@mollylac.com § 3 TECHNICAL REQUIREMENTS For the proper functioning of the Store, you need: - A device with Internet access - A web browser that supports JavaScript and cookies. To place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is required. § 4 SHOPPING IN THE STORE - The prices of goods visible in the Store are the total prices for the goods, including VAT. - The Seller points out that the total price of the order consists of the price for the goods indicated in the Store and, if applicable, the costs of delivery of the goods. - The product selected for purchase should be added to the basket in the Store. - Then the Buyer selects from the available in the Store: the method of delivery of the goods and the payment method for the order, and also provides the data necessary to complete the order. - The order is placed upon confirmation of its content and acceptance of the Regulations by the Buyer. - Placing an order is the same as concluding a sales contract between the Buyer and the Seller. - The Seller will provide the Consumer with a confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery. - The Buyer may register in the Store, i.e. create an Account in it or make purchases without registration by providing his data with each possible order. - Discounts cannot be combined with products that are on sale. § 5 PAYMENTS - You can pay for the order placed, depending on the Buyer's choice: - By ordinary transfer to the Seller's bank account. - With a payment card: - Visa - Visa Electron - MasterCard - MasterCard Electronic - Maestro The entity providing online payment services is Blue Media SA Cash on delivery, i.e. cash upon delivery to the Buyer. In cash upon receipt of personal goods. If payment is selected via the PayU Payment platform, PayU SA is the entity providing online payment services. If the Buyer selects payment in advance, the order must be paid within 7 business days of placing the order. The seller informs that in the case of some payment methods, due to their specificity, payment for the order by this method is possible only immediately after placing the order. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance. § 6 COMPLETION OF THE ORDER - The seller is obliged to deliver the goods without defects. - The order completion date is indicated in the Store. - In the event that the Buyer has chosen to pay in advance for the order, the Seller will proceed with the order after paying for it. - In a situation where, under one order, the Buyer has purchased goods with different delivery dates, the order will be processed on the date appropriate for the goods with the longest delivery date. - Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer: - Via a courier company - Via the Polish Post - The buyer may collect the goods in person at the company's premises during its opening hours. - If the Buyer selects a personal collection, the goods will be ready for collection at the indicated date of order fulfillment, and if the Seller has indicated the date of shipment of the goods - on this date. - If the Buyer does not accept the order for reasons attributable to him (e.g. indicating an incorrect address, refusal to collect the shipment, no funds to pay for the cash on delivery shipment, etc.), the Buyer shall bear the costs of returning the shipment with the order to the Seller. The Buyer may ask the Seller to resend the unclaimed goods. In this case, the Buyer will be charged with the payment for the next shipment of the goods to the original value of the order and delivery. § 7 RIGHT TO WITHDRAW FROM THE CONTRACT - The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason. - The deadline to withdraw from the contract expires after 14 days from the day: - On which the Consumer acquired the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods. - On which the Consumer acquires the possession of the last item or on which a third party, other than the carrier and indicated by the Consumer, acquires the possession of the last item in the case of a contract requiring the transfer of ownership of many items that are delivered separately. - In order for the Consumer to be able to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or information sent by e-mail). - The consumer may use the model withdrawal form at the end of the Regulations, but it is not obligatory. - In order to meet the deadline for withdrawing from the contract, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract. - If the sales contract was concluded remotely / off-premises, and was concluded not as a customer, but as a company / entrepreneur, then unfortunately the right to withdraw on the above-mentioned basis is not available to the customer. §8 EFFECTS OF WITHDRAWING FROM THE CONTRACT - In the event of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard delivery method offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the contract. - The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this return. - The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, depending on which event occurs first. - The seller asks you to return the goods to the following address: ul. Piotrkowska 270 90-361 Łódź immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the deadline of 14 days. - The consumer bears the direct cost of returning the goods. - The consumer is only responsible for a decrease in the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods. - If the goods, due to their nature, cannot be returned by regular mail, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order. - If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the Buyer's payment card. §9 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT - The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract: - In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs. - In which the subject of the service is an item that deteriorates quickly or has a short shelf life. - In which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery. - In which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items. - In which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery. - For the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts. - Where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract. - For the delivery of digital content that is not stored on a tangible medium, if the performance began with the Consumer's express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract. - GOODS ORDERED TO THE CUSTOMER CANNOT BE RETURNED §10 COMPLAINTS - In the event of a defect in the goods, the Buyer may complain about the defective goods on the basis of the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted. - Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code: - Submit a price reduction statement - In the case of a significant defect - submit a statement of withdrawal from the contract - Demand that the item be replaced with one free from defects - Demand that the defect be removed - The seller asks you to submit a complaint based on the warranty to the postal or electronic address indicated in § 2 of the Regulations. - If it turns out that in order to consider the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver the goods to the address: ul. Piotrkowska 270 90-361 Lodz. - If an additional guarantee has been granted for the product, information about it, as well as about its conditions, is available in the product description in the Store. - Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations. - Consideration of the complaint by the Seller will take place within 14 days. - Complaints about non-compliance of products with the order, damage to the goods should be reported within 7 days of receipt of the shipment. After this date, the complaint will not be considered. EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS - In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia, with: - Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595 . - Assistance of the competent local permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596 . - Free assistance of the municipal or poviat Consumer Ombudsman. - ODR internet platform available at: http://ec.europa.eu/consumers/odr/ . §11 PERSONAL DATA - The administrator of the personal data provided by the Buyer when using the Store is the Seller. - The Buyer's personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store. §12 RESERVATIONS - The Buyer is forbidden to provide illegal content. - Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the regulations. The contract is concluded on time and for the purpose of order fulfillment. - Agreements concluded on the basis of these regulations are concluded in Polish. - Nothing in these Regulations excludes or in any way limits the consumer's rights under the law. §13 PROVISIONS CONCERNING BUYERS WHO ARE NOT CONSUMERS - The right to withdraw from a distance contract is not available to an entity other than the Consumer. - Any liability of the Seller towards the Buyer who is not a Consumer is limited to the amount of the order placed by the Buyer. - The Seller's liability under the warranty towards the Buyer who is not a Consumer is limited to one year from the delivery of the goods to the Buyer. - In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller. Annex 1 to the Regulations Below is a model withdrawal form that the Consumer may or may not use: TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT (this form should be completed and returned only if you wish to withdraw from the contract) Download here PDF form template Account regulations Account regulations in the Mollylac store TABLE OF CONTENTS § 1 Definitions § 2 Contact with the Seller § 3 Technical requirements § 4 Account § 5 Complaints § 6 Personal data § 7 Reservations § 1 DEFINITIONS Account - the free Store function (service) regulated in these regulations, thanks to which the Buyer can set up his individual Account in the Store. Buyer - any Buyer in the Store. Store - MollyLac online store run by the Seller at https://MollyLac.com Seller - Michał Szewczyk, an entrepreneur running a business under the name Allepatulcie, entered into the Central Register and Information on Economic Activity kept by the minister responsible for economy and keeping the Central Register and Information on Economic Activity, NIP 6292108143, REGON number 276237107, ul. Piotrkowska 270, 90-361 Lodz. § 2 CONTACT WITH THE SELLER - Postal address: ul. Piotrkowska 270 90-361 Lodz - E-mail address: sklep@mollylac.com §3 TECHNICAL REQUIREMENTS - For the proper functioning and creation of an Account, you need: - An active e-mail account - A device with Internet access - A web browser that supports JavaScript and cookies §4 ACCOUNT - Creating an Account is completely voluntary and depends on the will of the Buyer. - The account gives the Buyer additional options, such as: viewing the history of orders placed by the Buyer in the Store, checking the status of the order or editing the Buyer's data. - In order to create an Account, you must complete the appropriate form in the Store. - At the time of creating the Account, an agreement is concluded for an indefinite period between the Buyer and the Seller in the scope of keeping the Account on the terms specified in the Regulations. - The buyer may cancel the account at any time without incurring any costs. - In order to cancel the Account, please send your resignation to the Seller at the following e-mail address: sklep@mollylac.com, which will result in the immediate deletion of the Account and termination of the Account maintenance contract. §5 COMPLAINTS - Complaints regarding the functioning of the Account should be sent to the e-mail address sklep@mollylac.com - Consideration of the complaint by the Seller will take place within 14 days. EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS - In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others with: - Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595 . - Assistance of the competent local permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596 . - ODR internet platform available at: http://ec.europa.eu/consumers/odr/ . §6 PERSONAL DATA - The administrator of the personal data provided by the Buyer when using the Store is the Seller. - The Buyer's personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store. §7 RESERVATIONS - The Buyer is forbidden to provide illegal content. - The Account maintenance agreement is concluded in Polish. - In the event of important reasons, referred to in paragraph. 4, the Seller has the right to amend these Account Regulations. - Important reasons, referred to in paragraph. 3 are: - the need to adapt the Store to the legal provisions applicable to the Store's operations - improving the security of the service provided - changing the functionality of the Account that requires modification of the Account regulations. - The buyer will be informed about the planned change to the Account regulations at least 7 days before the change is implemented via e-mail sent to the address assigned to the Account. - If the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the Seller's e-mail address sklep@mollylac.com, which will result in the termination of the Account maintenance agreement upon the entry into force of the planned change or earlier. if the Buyer makes such a request. - If the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute any obstacle to termination of the contract in the future. - In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller. - Nothing in these regulations excludes or in any way limits the consumer's rights under the law. Newsletter regulations MollyLac Store §1 DEFINITIONS Newsletter - a free service provided electronically, thanks to which the Service Recipient may receive from the Service Provider electronically previously ordered messages about the Store, including information about offers, promotions and new products in the Store. Store - MollyLac online store run by the Service Provider at https://MollyLac.com Service Provider - Michał Szewczyk, an entrepreneur running a business under the name Allepatulcie, entered into the Central Register and Information on Economic Activity kept by the minister responsible for economy and keeping the Central Register and Information on Economic Activity, NIP 6292108143, REGON number 276237107, ul. Piotrkowska 270, 90-361 Lodz. Recipient - each entity using the Newsletter service. §2 Newsletter - The Service Recipient may voluntarily use the Newsletter service. - To use the Newsletter service, you need a device with the latest version of a web browser that supports JavaScript and cookies, with access to the Internet and an active e-mail account. - E-mail messages sent as part of this service will be sent to the e-mail address provided by the Customer at the time of subscribing to the Newsletter. - The Service Recipient, in order to conclude a contract and subscribe to the Newsletter service, in the first step provides his e-mail address to which he wants to receive messages sent as part of the Newsletter in the place designated for this on the Website. Then, to the e-mail address provided in the first step, the Service Provider will send the Service Recipient a message verifying the e-mail address, which will include a link to confirm the Service Recipient's will to subscribe to the Newsletter. After the Customer confirms his will to subscribe to the Newsletter, a contract for the provision of the service is concluded and the Service Provider will start providing it to the Customer. - The Service Recipient may unsubscribe from the Newsletter, without giving any reason and incurring any costs, at any time by sending a message to the Service Provider's e-mail address: sklep @ mollylac.com. - Sending a message with a request to unsubscribe from the Newsletter will result in the immediate termination of the contract for the provision of this service. §3 Complaints - Complaints about the Newsletter should be reported to the Service Provider at the following e-mail address: sklep @ m ollylac.com. - The Service Provider will respond to the complaint within 14 days of receiving the complaint. §4 Personal data - The administrator of personal data provided by the Service Recipient when using the Newsletter is the Service Provider. - The Customer's personal data are processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store. §5 Final provisions - The Service Provider reserves the right to amend these regulations only for important reasons. An important reason is the need to change the regulations caused by the modernization of the Newsletter service or a change in the law, affecting the provision of the service by the Service Provider. - Information about the planned change to the regulations will be sent to the Customer's e-mail address provided at the time of subscribing to the Newsletter at least 7 days before the changes are implemented. - If the Service Recipient does not object to the planned changes until their entry into force, it is assumed that he accepts them. - In the absence of acceptance for the planned changes, the Service Recipient should send information about it to the Service Provider's e-mail address: sklep @ m ollylac.com, which will result in the termination of the service contract with the entry into force of the planned changes. - It is forbidden for the Customer to provide illegal content.
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Općenito Uvjeti kupnje dio su obveze Prodavatelja sukladno odredbama Zakona o zaštiti potrošača, te služe tome da Kupac prije nego sklopi ugovor na daljinu bude na jasan i razumljiv način obaviješten o nizu okolnosti bitnih za zaključenje, izvršavanje, raskid ugovora, a sve sukladno zakonskom uređenju. Pojam Prodavatelj odnosi se dakle na trgovačko društvo Kuca Lemurija d.o.o. Zagreb, Ilica 92 OIB 53188855032 Pojam Kupca odnosi se na: klasičnog potrošača, fizičku osobu koja izvan bilo kakve djelatnosti naruči i plati bilo koji proizvod posredstvom usluga web trgovine prisutnih na web stranici Prodavatelja, ali i na kupce obrtnike, trgovce pojedince i fizičke osobe koje obavljaju poslovne djelatnosti, a koji su zaštićeni odredbama Zakona o zaštiti potrošača samo ako kupuju proizvode nevezano za svoje poslovne djelatnosti, te na sve ostale kupce primjerice pravne osobe. Prodavatelj prodajom putem Internet stranice www.Kuca Lemurija .hr nastupa u svoje ime. Uvjeti kupnje čine dio ugovora sklopljenog na daljinu zajedno sa specifikacijama i cijenom/ama kupljenog/ih proizvoda, te će se prije potvrđivanja narudžbe za kupnju pojedinog proizvoda od Kupca tražiti da iste prihvati/izjavi da je sa istima upoznat/suglasan, dok će nakon potvrđivanja narudžbe (sklapanja ugovora) isti biti dostavljeni Kupcu kao sadržaj e-mail poruke kojom se potvrđuje da je ugovor sklopljen. Prodavatelj zadržava pravo izmjene uvjeta u svako vrijeme, s tim da navedene izmjene stupaju na snagu nakon objave na ovim internet stranicama. Kada Kupac potvrdi i izvrši narudžbu ugovor je sklopljen, te će Prodavatelj o činjenici sklapanja ugovora odmah e-mail porukom obavijestiti da je ugovor sklopljen. Za valjano sklopljeni ugovor potrebno je da je Kupac osoba koja ima potpunu poslovnu sposobnost. Kupac odgovara za potpunost i istinitost unesenih podataka prilikom registracije. Uvjeti kupnje podijeljeni su u niže razvrstane kategorije/informacije. Glavna obilježja robe Glavna obilježja robe: proizvodi su prikazani opisno i fotografijama, te su podaci o istima sačinjeni temeljem podataka proizvodjača. Fotografije proizvoda su ilustrativne prirode, te ne moraju uvijek i u svim detaljima odgovarati proizvodima koji su predmet narudžbe. Prodavatelj posebno ističe da vizualni identitet proizvoda prikazan na fotografiji ne mora odgovarati izgledu proizvoda u stvarnosti, pogotovo obzirom na postavke monitora na računalu kupca, razlike u percepciji boja kako ih Kupac vidi na zaslonu i sl. U slučaju gore navedenog nesklada između proizvoda prikazanog na fotografiji i isporučenog proizvoda ne radi se o nedostatku proizvoda. Podaci o proizvodima (opis proizvoda, cijena i dr.) prikazani na web stranici podložni su bugovima, nepravilnostima u radu aplikacije, drugim tehničkim nepravilnostima, tipografskim pogreškama i sl. U slučaju očitih pogrešaka ili neispravnosti u pogledu podataka o proizvodima Prodavatelj zadržava pravo jednostrano raskinuti ugovor. Predmet narudžbe mogu biti samo proizvodi za koje je u narudžbi naznačeno da su raspoloživi i dostupni. Ukoliko naručeni proizvod nije raspoloživ na skladištu, Prodavatelj će obavijestiti Kupca da proizvod trenutno nije raspoloživ, roku u kojem je proizvod dobavljiv, te ujedno ponuditi mogućnost kupnje alternativnog proizvoda koji je raspoloživ za isporuku i koji je po svojim karakteristikama najbliži proizvodu koji nije moguće isporučiti. Cijena proizvoda Cijene istaknute na web strani www.Kuca Lemurija.hr izražene su u kunama. Trošak PDV-a je uračunat u cijenu proizvoda. U cijene proizvoda su uključeni i troškovi dostave. Prije potvrde narudžbe odvojeno je iskazana cijena proizvoda, cijena PDV-a, te konačna cijena kako bi Kupac imao uvid u konačnu cijenu koju plaća za naručenu uslugu kupnje. U slučaju plaćanja e-bankingom i općom uplatnicom, troškovi uplate i/ili međubankarske transakcije nisu uključeni u cijenu. Minimalni iznos narudžbe je 300, 00 kn. Napomena: popusti koji se obračunavaju na ukupan iznos računa - Troškovi dostave Cijena dostave je podijeljena u dva razreda: - Grad Zagreb i zagrebačke dostavne zone – „Minimalni iznos narudžbe je 300,00 kn – dostava uključena u cijenu - Hrvatska i zemlje regije – narudžba i dostava po dogovoru Zagrebačke dostavne zone Brza dostava odnosi se samo na područja Grada Zagreba koje omeđuju sljedeće gradske četvrti: Dubec na istoku, Jankomir na zapadu, podsljemenska zona na sjeveru i Buzin-Odra na jugu. Za detalje oko dostavnih zona Kupac može nazvati na 0915593649 radnim danom od 8 do 15 sati. III. Uvijeti i rokovi plaćanja, uvjeti isporuke robe, vrijeme isporuke robe Proizvodi se naručuju odabirom, korištenjem menija i popunjavanjem elektronskog formulara. Kupac može naručiti i kupiti proizvod kao registrirani ili neregistrirani korisnik. Proizvod se smatra naručenim kada kupac prođe cijeli postupak narudžbe. Plaćanje naručenih proizvoda moguće je obaviti na sljedeće načine: - E-bankingom - Općom uplatom - Kreditnom karticom (Maestro, Mastercard, Visa ) U slučaju plaćanja kreditnom karticom, općom uplatom i e-bankingom uplatu je potrebno izvršiti najkasnije u roku naznačenom u e-mail poruci kojom se potvrđuje da je ugovor sklopljen. U odnosu na plaćanje kreditnom karticom Prodavatelj ističe da je sustav kartične naplate integriran na stranicama. Nakon odabira plaćanja “Karticom” otvorit će se polja za upis podataka o kartici. Podaci o kartici i vlasniku ne čuvaju se na serverima prodavatelja. Kupnja je obavljena nakon uspješne autorizacije kartice. Ako sustav odbije autorizirati kartično plaćanje, potrebno je odabrate neki od alternativnih načina plaćanja. O uzrocima odbijanja kartica Prodavatelj nema podatke, mogu biti tehničke ili poslovne prirode. Ukoliko kupac ne dobije obavijest da je ugovor sklopljen nakon završenog procesa naručivanja sugerira se provjeriti: - Je li poruka u Junk/Spam folderu - Je li mailbox pun U slučaju da uplata ne bude izvršena u navedenom roku Prodavatelj će postupiti i po naknadno izvršenoj uplati izvan roka isporukom kupljenih proizvoda, a ako ne bude mogao izvršiti isporuku iz opravdanih razloga, ugovor će jednostrano raskinuti i izvršiti povrat uplaćenih sredstava. Ako je uplata uredno izvršena i vidljiva na računu Prodavatelja, Prodavatelj će pristupiti isporuci naručenih proizvoda. Račun za narudžbu dostavlja se u pošiljci zajedno s robom. Naručeni proizvodi isporučuju se na cijelo područje Republike Hrvatske i zemlje regije. Isporuka će uslijediti najkasnije u roku 2 radna dana od vidljive uplate na računu Prodavatelja. Ukoliko se pojavi nemogućnost isporuke odabranog proizvoda zbog toga što proizvoda više nema, Prodavatelj je dužan odmah obavijestiti Kupca, a Kupac ima pravo raskinuti ugovor i tražiti povrat novca ili pristati na naknadni rok za isporuku. Svi naručeni artikli nastojati bit ce istovremeno izruceni. Sve narudžbe zaprimljene radnim danom do 13 sati obrađuju isti dan kako bi u većini slučajeva naručena roba isti dan bila pripremljena za dostavu. Narudžbe nakon 13 sati radnim danom (osim petkom) predaju se sljedećega dana, dok se narudžbe od petka nakon 13 sati predaju ponedjeljkom. Ponedjeljkom se obrađuju i narudžbe pristigle tijekom subote i nedjelje. Ako se proizvod koji je upućen Kupcu vrati jer dostavna s nije uspjela , Kupac će o tome biti obaviješten e-mailom te će mu biti ponuđene slijedeće mogućnosti: - da se naručeni proizvod, na zahtjev Kupca e-mailom, ponovo dostavi na adresu Kupca odnosno primatelja - da naručeni proizvod preuzme na adresi Kuca Lemurija d.o.o. trgovina uz prethodni telefonski dogovor o terminu preuzimanja Kada Prodavatelj putem dostavne službe isporuči proizvod Kupcu, Kupac je dužan preuzeti potpisom na dostavnici, čime potvrđuje da je proizvod uredno isporučen. U slučaju da Kupac naruči robu i odbije ju primiti, Prodavatelj ima pravo uskratiti od uplaćenog iznosa kupoprodajne cijene iznos u visini troškova dostave i ostalih manipulativnih troškova iz cjenika dostave. U rokove za isporuku ne računaju se: - dan prijema narudžbe/zahtjeva - vrijeme kašnjenja zbog netočne i nepotpune adrese Kupca - vrijeme kašnjenja zbog više sile ili drugih razloga za koje Prodavatelj nije kriv - neradni dani ako predstavljaju početak ili kraj roka Jednostrani raskid ugovora Samo Kupac koji je sklopio Ugovor na daljinu na gore opisani način ima pravo, ne navodeći razloge za to, jednostrano raskinuti ugovor u roku od 2 dana. Kupac je dužan prije isteka roka za jednostrani raskid obavijestiti Prodavatelja o svojoj odluci da raskine ugovor i to putem Obrasca za jednostrani raskid ugovora koji je dostupan ovdje i koji se može elektronički ispuniti i poslati na mail adresu: info@kucalemurija.hr Potvrdu primitka obavijesti o jednostranom raskidu ugovora, Prodavatelj će dostaviti, bez odgađanja, elektroničkom poštom. Prodavatelja je moguće obavijestiti i putem Online obrasca za jednostrani raskid ugovora koji je dostupan ovdje. Nakon što ispunite i pošaljete obrazac dobit ćete potvrdu o primitku prijave putem elektroničke pošte na mail adresu koju ste naveli prilikom ispunjavanja Online obrasca za jednostrani raskid ugovora. Ako jednostrano raskinete ovaj Ugovor, izvršit ćemo povrat novca koji smo od Vas primili, bez odgađanja, a najkasnije u roku od 7 dana od dana kada smo zaprimili Vašu odluku o jednostranom raskidu ugovora. Troškove povrata robe snosi Kupac. Povrat novca bit će izvršen na isti način na koji ste Vi izvršili uplatu. Povrat novca možemo izvršiti tek nakon što nam roba bude vraćena ili nakon što nam dostavite dokaz da ste nam robu poslali nazad. Robu ste nam dužni vratiti odmah, a najkasnije u roku 2 dana od dana kada ste nam uputili Vašu odluku o jednostranom raskidu. Robu vratite na adresu: Kuca Lemurija d.o.o. Zagreb, Ilica 92 .Smatra se da ste izvršili svoju obvezu na vrijeme ako prije isteka naprijed navedenog roka pošaljete na dokaziv način (preporučeno sa pošiljkom) robu osobno nama. Odgovorni ste za svako umanjenje vrijednosti robe koje je rezultat rukovanja robom, osim onog koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe. Ukoliko je proizvod vraćen neispravan, s većim oštećenjima ili bez dijelova i dokumentacije, te ukoliko se isti ne dostave u naknadnom roku od 2 dana smatra se da Kupac nije ispunio svoju obvezu povrata robe, te Prodavatelj nije dužan izvršiti povrat uplaćenih sredstava. Kupac nema pravo na jednostrani raskid ugovora ako je: - ugovor o uslugama Prodavatelj u potpunosti ispunio, a ispunjenje je započelo uz izričit prethodni pristanak Kupca, te uz njegovu potvrdu da je upoznat s činjenicom da će izgubiti pravo na jednostrani raskid ugovora iz ovoga odsjeka ako usluga bude u potpunosti ispunjena; - predmet ugovora roba ili usluga čija je cijena ovisna o promjenama na financijskom tržištu koje su izvan utjecaja Prodavatelja, a koje se mogu pojaviti za vrijeme trajanja prava Kupca na jednostrani raskid ugovora; - predmet ugovora lako pokvarljiva roba ili roba kojoj brzo istječe rok uporabe; - predmet ugovora zapečaćena roba koja zbog zdravstvenih ili higijenskih razloga nije pogodna za vraćanje, ako je bila otpečaćena nakon dostave; - predmet ugovora roba koja je zbog svoje prirode nakon dostave nerazdvojivo pomiješana s drugim stvarima; Odgovornost za materijalne nedostatke/Reklamacija Prodavatelj odgovara za materijalne nedostatke stvari koje prodaje na svojim stranicama sukladno pozitivnim propisima Republike Hrvatske, posebice Zakonu o obveznim odnosima. Naručeni proizvodi pakirani su na način da se uobičajenom manipulacijom u transportu/dostavi ne oštete. U slučaju da je pošiljka oštećena u transportu, takva su oštećenja vidljiva pri preuzimanju pošiljke, te u tom slučaju sugeriramo da pošiljku Kupac ne preuzima. Molimo Kupce da nas kontaktirate kako bismo u što kraćem roku provjerili stanje pošiljke i poslali novu. Pri primitku robe provjera ispravnosti narudžbe ovisi o kupcu, te je Kupac dužan da usporedi primljene artikle s računom, ukoliko nešto nedostaje dužan je odmah uputiti pisani prigovor/reklamaciju jer se naknadne reklamacije neće uvažavati. U slučaju vidljivog nedostatka proizvoda kod preuzimanja pošiljke, Kupac nije dužan dopremljeni proizvod preuzeti, može odbiti primitak, te ne snosi troškove dostave takvog proizvoda. Smatra se da proizvodi koji su uredno zaprimljeni od strane Kupca nisu imali vidljivi nedostatak. Kupac ima pravo na reklamaciju u odnosu na materijalne nedostatke u rokovima i zbog razloga propisanih odredbama Zakona o obveznim o rokovima. Kupac može pisani prigovor odnosno reklamaciju uputiti na e-mail info@kucalemurija.hr ili pisanim putem na adresu: Kuca Lemurija d.o.o Ilica 92, 10 000 Zagreb sa naznakom Reklamacija. Radi što bržeg utvrđivanja konkretne narudžbe na koju Kupac ima prigovor, u prigovoru se mole Kupci da navedu broj narudžbe, broj računa ili svoje korisničko ime. Kupac ima pravo na opravdani prigovor i na povrat robe u sljedećim slučajevima: - isporuka robe koja nije naručena - isporuka robe kojoj je istekao rok trajanja - isporuka robe koja ima grešku ili oštećenja koja nisu nastala u transportu Ukoliko proizvod ima skriveni nedostatak (onaj nedostatak koji se nije mogao otkriti uobičajenim pregledom prilikom preuzimanja stvari) što Kupac utvrdi po otvaranju proizvoda – Kupac ima pravo na jednostrani raskid ugovora i povrat novca, zamjenu proizvoda, uklanjanje nedostatka ili sniženje cijene. Prodavatelj će inače smatrati reklamaciju valjanom ako pregledom proizvoda utvrdi da odgovara uvjetima za reklamaciju sukladno Zakonu o obveznim odnosima i Zakonu o zaštiti potrošača. U tom slučaju će u roku od 15 dana od primitka valjane reklamacije zamijeniti proizvod ili vratiti cjelokupan plaćeni iznos uz raskid ugovora. Ukoliko, pak, ustanovi da reklamacija nije pravovaljana, tj. ukoliko reklamaciju odbije, o istome će obavijestiti Kupca u roku od 15 dana od dana primitka reklamacije. Prodavatelj će prihvatiti povrat oštećene, nesipravne ili pogrešno isporučene robe o svom trošku, ako se utvrdi da je prigovor opravdan te da Kupac nije utjecao na ispravnost, oštećenje ili bilo kakav nedostatak robe. U slučaju opravdane reklamacije, trošak zamjene s novim proizvodom u cijelosti snosi Prodavatelj. Internetsko rješavanje sporova: Posebnom regulativom Europske unije, od 15.2.2016. diljem cijele EU sporove vezane uz online kupnju je moguće riješiti putem platforme kojoj možete pristupiti ovdje. To znači da ukoliko naiđete na problem tijekom online kupnje unutar EU (neispravan proizvod, nemogućnost zamjene proizvoda itd.) svoj prigovor možete podnijeti na gornjem linku. Platformu mogu koristiti i potrošači i trgovci, a prigovor je moguće podnijeti na bilo kojem od 23 službena jezika EU. Trajanje ugovora Ugovor koji Kupac sklapa s Prodavateljem jednokratan je ugovor o kupoprodaji proizvoda na daljinu koji je konzumiran isporukom robe te izvršenim plaćanjem od strane kupca, u slučaju da ne bude raskinut. Ovi Uvjeti kupnje sastavni su dio ugovora.