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Product Recycling Fund The price of this item includes a contribution to a Product recycling fund to ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner. FAQ IKEA Hong Kong Online Sales – Delivery Method IKEA Hong Kong Online Sales – Payment IKEA Hong Kong Online Sales – Order Fulfillment IKEA Hong Kong Online Sales – After Sales What is the IKEA business idea? The IKEA business idea is that "we shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them." How can I find out about job opportunities within IKEA? If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact IKEA stores for possible openings, or click here to see openings. Can I distribute IKEA products? The IKEA experience is more than just products, it is a retail concept. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V. What settings or software do I need on my computer to view the IKEA site? IKEA.com.hk is optimised for Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X. The site is created for a screen resolution of 1024x768 or higher. What information is collected about me when I visit the site? We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as saving your shopping list. Information requested may include name, title, company, address, e-mail address, and phone number. IKEA assures your personal information will not be disclosed to third parties We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site. Can I find all IKEA products on this site? You will find most of the products in the ordinary IKEA range on this site. In some cases you will find more products on the site that you actually can find in IKEA stores. If you want to know if the product you are looking for is available in a chosen store, please visit Stock check on our website. What is the IKEA catalogue? The catalogue offers not only a glimpse of the diverse IKEA product range but also affordable solutions and creative approaches to help inspire home furnishing ideas for better living. When does the new catalogue come out? The annual catalogue comes out around August or September of each year. It lists the prices of the products which will remain valid for one year. In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home! How can I get a copy of the IKEA catalogue? The IKEA catalogue is mass-distributed in large scale residential estates all around Hong Kong around August or September. Or you can stop by the IKEA store near you for a free copy. While stock lasts. How environmentally friendly is the IKEA catalogue? Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital, which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper. How many items are there in the IKEA product range? There are about 7,500 items in our HK product range. Each store carries selected items, depending on store size. Where are IKEA products purchased? Our products are manufactured by more than 2,000 suppliers in over 50 countries, and they carry the same profile, which is good design, high quality, and distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self service and immediate take away. All of our products are labeled "Design and Quality, IKEA of Sweden." How can I get large items home? Most IKEA products are flat-packed in sturdy cardboard boxes. It makes them easy to carry home. By taking them home yourself, you can put the delivery driver's wages straight into your own pocket and save money. But if you need a hand, home delivery is always available. Our delivery service covers not only Hong Kong, but also outlying islands and Macau. Click here for details. What if I want to have the products assembled? IKEA products are generally easy to assemble and require no special tools. However, if you prefer, assembly service is also available. Please click here for details. Why does IKEA charge customers on delivery and assembly service? You see, unlike other furniture stores, right from the start, we do not build the delivery and assembly costs into the price of our products. So you can choose whether to use these additional services, and at an affordable charge. Do you custom-make furniture? All IKEA products are designed in Sweden and imported, that is why they are not custom-made. But you will also notice that most of our furnishings are modular in nature, which means you can 'customise' by picking pieces that would fit your own interior. Do you accept returns? Please click here for details of our 30-day return and exchange policy. What type of payment does IKEA accept? We accept payment by cash, EPS, credit card (VISA, Master, JCB, American Express or China UnionPay) and cheque. If you pay by cheque (Payment by cheque only applies to delivery of goods, delivery will be arranged after payment is confirmed), we will arrange for delivery once it is cleared. We also have a 6-month or 12-month interest free instalment plan for the designated credit card. Is there any free parking service at the IKEA stores? We offer a redemption scheme for free parking at our Shatin and Kowloon Bay Store for purchases up to a certain amount. Shatin Store: Please click here for details Kowloon Bay Store: Please click here for details If you would like to visit the Causeway Bay store, you can choose the car park at Park Lane Hotel. FREE parking offer at Merchandise Pick-up Point: Hong Kong Island East Merchandise Pick-up Point: Please click here for details Macau Merchandise Pick-up Point: Please click here for details If I have a comment, where should I direct it? If you have any comment about our products or services, please click here to send your feedback, call our Customer Service hotline at 3125 0888 (Mon - Sun, 10:30am – 8:00pm), or send us an email. How do I shop online? Please click here to see our 5-Step Guide to shopping online. Do I need to register an account before shopping? No, registration is not required. What items are available for IKEA Online Shopping Service? The majority of the IKEA Hong Kong range is available for the Online Shopping Service. All food, plants, assorted color items, fragile items, meter fabrics and display items are not available for this service. How do I check the stock availability for shopping online? The stock balance shown in IKEA website is referenced to the stock availability at physical stores. Items available to purchase online displays the "available to buy online" button. The stock availability of Online Sales is checked at the time of purchase. (The final stock availability is subject to a final check by the system just before the payment stage.) Could I pre-order out-of-stock items? We do not provide online pre-order service for out-of-stock items. Are the prices at online store the same as those in-store? Prices are generally the same, but there may be promotional offers available exclusively for selected physical stores. Can I get a commercial receipt for an order placed online? For business orders, please email to IKEA.business@IKEA.com.hk or call our dedicated hotline on +852 2648 9488 (Mon-Fri, 9:00am – 6:00pm). We are unable to provide quotation, commercial receipts, or other payment methods for online shopping service. Can I check my previous order in the website? The website does not provide this function at this moment. An email containing your order information will be sent to your registered email. What are the requirements for my browser to shop online? Please use Internet Explorer 11, Mozilla Firefox 38, Google Chrome 39 and Apple Safari 8.0 or above. You may also place an online order via smartphone. What should I do if I need help when shopping online? If you have any enquiries regarding shopping online, please email to us at Online.Sales@IKEA.com.hk. We will reply within 3 business days. IKEA Hong Kong Online Sales – Delivery Method What kind of delivery options available to choose when shopping online? You can pick up your purchases for free from our Merchandise Pick-up Point in Hong Kong Island East or Macau. If you prefer to have your purchase delivered to your home, you can select truck delivery where a service fee applies. We can also provide assembly service at a fee if you select home delivery. For selected items, you can pick-up your purchase at dedicated 7-Eleven convenience stores or have a parcel delivered to your office. For details of our delivery services, please click here. Can I change the delivery method after the transaction has completed? The delivery method cannot be changed after the transaction has completed. Truck Delivery - Can I get free delivery if ordering online? Generally, the Home Delivery Service Fee is the same as that in stores. There may be free delivery services offered by some stores but such promotion is not applicable for Online Shopping Service. Truck Delivery - Are the disposal and hang-on-wall wall-mounting service available for online service? Sorry but disposal service and hang-on-wall wall-mounting service is not available for online orders. Truck Delivery – Is the assembly service applicable to online order? - Assembly service is strictly limited to IKEA product assembly. - Due to safety reason, selected products (e.g. wardrobes and bookcases, etc) include safety wall-mounting kits. If you would require assembly service for these products, we must fully assemble these products and install the safety wall-mount on a concrete wall. Partial wall-mounting is not applicable. If you refuse to have the wall-mount installed, our service provider cannot provide assembly service. You may choose self-assembly or return the item The assembly service fee will be refunded for any incomplete assembly. - Assembly service is only applicable to newly delivered products. Our service provider will not assemble or install any new products to existing furniture or IKEA products that were previously assembled. - Assembly service is not applicable for kitchen and bathroom areas. - For large furniture items, such as bed frames and wardrobes, our service provider may not be able to provide assembly service due to insufficient assembly space. You may choose self-assembly or return the item(s) in this case. In this case, the assembly service fee will be refunded. - Assembly service for some furniture items might also be restricted by rules of Assembly Space and/or Safety Wall-mounting. FREE Pick-up - Can I collect my online order at stores? You can only collect your order from our Merchandise Pick-up Point. It is not possible to collect online purchases from our stores. Pick up service: Can I use the assembly service after collecting my items at the Merchandise Pick-up Point? Sorry, we cannot add assembly service after collecting items at the merchandise pick-up point. Parcel Delivery – How can I select the Parcel Delivery service? When all items in your shopping cart fits in the box of size of 30cm x 50cm x 30cm, the option of Parcel Delivery service will appear automatically in the Delivery Method page. Parcel Delivery – Which area are covered by Parcel Delivery service? Parcel Delivery service is only applicable to Office Addresses in Hong Kong, excluding Tung Chung and Park Island, Discovery Bay and Outlying island, as well as restricted areas, roads which prohibits truck weighted 5.5 tones or above, exhibition site, hotel, apartment/houseboat under renovation, boat, construction site, container terminal, addresses where goods delivery have to go through the balcony. Should deliveries be made to a ferry terminal, the customer must arrange their own drop off/pick up logistics. Office Parcel Delivery Service: Can I pick the delivery date and time? Delivery time is from Monday to Friday (except public holidays), from 10:00am to 5:00pm. You may not specify the delivery date and time for this service. If you would like to specify the delivery date and time, please choose our Home Delivery service. 7-Eleven Pick-up – How can I select the 7-Eleven Pick-up service? When each item in your shopping cart fits in the box with size of 30cm x50cm x 30cm, the option of 7-Eleven Pick-up service would appear automatically in the Delivery Method page. 7-Eleven Pick-up – How many 7-Eleven convenient stores would be available? Please click here to find the list of 7-Eleven stores available for Pick-up Service. 7-Eleven Pick-up – Why can I not choose the store on the list at Delivery Method page? Due to limited space in 7-Eleven convenience stores, the store may be unable to take more orders. Please select other convenience stores or other delivery method. 7-Eleven Pick-up – Can I return goods at 7-Eleven convenient stores? 7-Eleven convenience stores are only pick-up locations. Return service is not available. Please bring any items that you woud like to return to any Hong Kong IKEA store. IKEA Hong Kong Online Sales – Payment Which payment methods does IKEA accept for online shopping? VISA card with Verified by VISA or MasterCard with MasterCard® SecureCode are accepted. In addition, after 23 Jan 2018, we accept the new version of the IKEA gift card which has a 4-digit security code. To find out more about the new version of the gift card, please click here. Why is my transaction rejected? There are a number of reasons for online transactions being rejected. The most common one is due to failure in transaction authentication during online payment process. Please kindly contact your card issuing bank and ensure that your card is registered with Verified by VISA (VBV)/ MasterCard® SecureCode (MSC). Can I pay in another currency? The prices of IKEA products are shown in Hong Kong Dollar, and we only accept payment in Hong Kong Dollar. Is there any upper limit for online shopping at IKEA.com.hk? For security reasons, the total amount of your online order cannot exceed HK$100,000. Can I use gift vouchers or gift cards to pay my online order? We accept payment by Visa or MasterCard, or the new version of IKEA gift card (effective from 23 Jan 2018). To find out more about the new version of the gift card, please click here. How safe is my personal information? We follow strict security procedures when storing your personal information to prevent unauthorised access. No credit card details are stored in our website. Please read our privacy policy here. IKEA Hong Kong Online Sales – Order Fulfillment How can I know the delivery date and time for my online order? We will call you to arrange the delivery and assembly service (if applicable) within 3 days from the order. If we cannot reach you by phone, we will contact you via email to arrange the delivery and assembly service. For merchandise pick-up, office parcel delivery and parcel pick-up services, we will send you an email to regarding the pick up or delivery schedule within 3 days. Truck Delivery - Can I amend my online order? Once online order is confirmed, it is NOT POSSIBLE to: - change the delivery method - combine the delivery with any other purchases from online or store - add new items and services to the original order If you would like to change the delivery method or add new items and services, please contact us to cancel the original order and place a new order via the web site. We will arrange refund to the account of your original payment within 4 weeks. If you would like to reschedule the order, please email schedule@IKEA.com.hk 5 days (Hong Kong) and 9 days (Macau) prior to the delivery day, otherwise HK$200 (Hong Kong) and HK$350 (Macau) will be charged as administrative fee. If you would like to amend the order (partial or full cancellation on items or services), the delivery must be rescheduled (normally to a later date). Can I check the status of my online order on website? Such function is not available yet. However, once you completing the payment, you should receive the following documents sent from our system: Order Confirmation: when the payment received and order generated successfully. Delivery Confirmation: informing the expected delivery/pick-up date within 3 days since receive the order confirmation. Invoice: when the order was ready for delivery, certificate for product guarantee and return. In addition, an additional SMS will be sent to you before the delivery, or when your order has arrived at the pick-up point. IKEA Hong Kong Online Sales – After Sales What should I do if my item has defects or is damaged upon arrival? Please check your products thoroughly when they are collected or delivered. Please contact us by email Online.Sales@IKEA.com.hk (10:30 pm– 6:30pm). Does “30-day return and exchange guarantee” apply to online orders? Yes, the "30-day return and exchange guarantee" applies to online orders. However, replacement is only applicable for Furniture Items. Replacement must be of the same model, colour and size. For Home Accessory items, only return and refund will be offered. Refund will be issued to the original method of payment. Please let us know in advance if you have lost or cancelled the said credit card, or the IKEA gift card you used. Are the Product Guarantee and the 100-day mattress and mattress pad trial applicable to online orders? Yes, the “Product Guarantee” and “100-day mattress and mattress pad trial” also apply to online orders. Where can I use the IKEA gift card? IKEA gift cards can be used in IKEA Hong Kong stores. The gift card can be used for purchase of furniture, home accessories, kitchen appliances, bargain items, transaction in IKEA Restaurant and Café, Bistro, Swedish Food Market and all service charges. The new gift card (to be issued from 23 Jan 2018) can even be used as a payment option in online shopping service. How to differentiate the new IKEA gift card from the old version? The new IKEA gift card can be used as a payment method for online shopping service. A 4-digit security code is printed on the back of the new IKEA gift card, which is covered by a scratch panel. Moreover, there are two new card front versions for selection. A 20-digit gift card number is printed on the back of both the new and old version of the gift card with dash separators for new IKEA gift card for easier reading when using for online shopping. No matter which gift card version you have, you can use them in any IKEA Hong Kong stores for multiple times. Where can I purchase an IKEA Gift card? You can purchase a gift card at the checkout of any of IKEA Hong Kong stores, Island East Merchandise Pick-up Point, and selected 7-Eleven stores* in Hong Kong. *Remark: From 17 Jan 2018, the IKEA gift card is available at 900 7-Eleven stores. In what denominations are gift cards sold? Gift cards sold in IKEA stores can be of any multiples of HK$100, up to a maximum of HK$10,000. In 7-Eleven stores, $100 or $500 gift cards are available for selection. Does the full value of the gift card have to be redeemed at once? The IKEA gift card is designed to carry a balance, therefore, if you use a gift card to pay for something of lesser value than it is stored in the card, the amount of the purchase will be subtracted and the remaining balance will stay on the card for future use. Please be aware of the expiry date. Do gift cards have an expiration date? Gift cards will be valid for 2 years from date of purchase or reload. How can I find out the balance on my card? You can find out the balance on your gift card by visiting any of the checkouts in IKEA Hong Kong stores. What should I do if my card is lost or stolen? Please treat your card as cash and keep it in a safe place. We are unable to replace or freeze the value of a lost or stolen card.
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Product Recycling Fund The price of this item includes a contribution to a Product recycling fund to ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner. Najčešće postavljana pitanja i odgovori Prije no što posjetiš robnu kuću IKEA Povrat proizvoda i problemi s njima Kako teče proces kupovine u robnim kućama IKEA? Naša je želja da tvoj sljedeći posjet robnoj kući IKEA bude što ugodniji. S tim ciljem evo nekoliko savjeta kako kupovati s lakoćom u našim robnim kućama! Robne kuće IKEA nude besplatan parking i olakšan pristup osobama s invaliditetom. Sve što ti je potrebno za kupovinu dostupno je na ulazu: olovke, papir, metri za mjerenje, karte robne kuće, katalozi, kolica i vrećice za kupovinu. Koliko je proizvoda u asortimanu robne kuće IKEA Zagreb? U cjelokupnom asortimanu tvrtke IKEA ukupno je oko 9500 proizvoda. Svaka robna kuća prodaje selekciju iz tih 9500 proizvoda ovisno o veličini robne kuće. U ponudi robne kuće IKEA Zagreb bit će 9500 proizvoda. Gdje se mogu kupiti proizvodi tvrtke IKEA? Danas 1046 dobavljača u više od 52 zemlje proizvode naše proizvode. Profil našeg kvalitetno osmišljenog asortimana visoke kakvoće izrazito je švedskog/skandinavskog karaktera. Niska je cijena doslovno dio procesa proizvodnje, a plosnata pakiranja olakšavaju racionalnu distribuciju, samoposlugu i preuzimanje proizvoda odmah nakon kupnje. Svi naši proizvodi na sebi nose oznaku „Dizajn i kvaliteta, švedska tvrtka IKEA“. Što ako imam komentar, pitanje ili nešto što me brine? Ako imaš bilo kakve komentare, pitanja ili razloge za brigu glede naših proizvoda i usluga, molimo kontaktiraj naše zaposlenike u robnoj kući, ispuni naš upitnik u HUTI kiosku u robnoj kući, ili kontaktiraj agente našeg kontaktnog centra i sa zadovoljstvom ćemo riješiti tvoj problem. Što ako unutar robne kuće izgubim nešto? Po pitanju izgubljenih stvari molimo nazovi naš Kontakt centar službe za kupce ili posjeti ponovno našu robnu kuću gdje će ti naši zaposlenici na pultu Službe za kupce za zadovoljstvom pomoći. Je li moguće rezervirati proizvode? Proizvode zasad nije moguće rezervirati. Gdje mogu ostaviti svoje privatne stvari? Svoje privatne stvari možeš ostaviti u ormarićima na ulazu u robnu kuću. Imate li podzemnu garažu? Robna kuća IKEA nema podzemnu garažu. Parkiralište robne kuće IKEA nalazi se sa sjeverne, zapadne i južne strane robne kuće. Je li u robnoj kući IKEA dozvoljeno pušenje? U robnoj kući IKEA pušenje nije dozvoljeno. Pušenje je dozvoljeno izvan robne kuće – pred ulazom u robnu kuću te na za to predviđenim mjestima. Ima li otvorenih radnih mjesta? Natječaji za otvorena radna mjesta mogu se pronaći na našoj internetskoj stranici. Zašto mi se zaposlenici robne kuće IKEA obraćaju s „ti“ umjesto „vi“? Mi smo tvrtka sa švedskim podrijetlom, a Šveđani su neformalni u komunikaciji prema svima. Smatramo da svatko tko nas posjeti ovdje u Hrvatskoj ili bilo gdje na svijetu postaje više od samog kupca, postaje naš prijatelj. Komuniciramo na osobnoj razini bilo gdje na svijetu gdje smo prisutni. Prije no što posjetiš robnu kuću IKEA Kakve uvjete robna kuća IKEA nudi osobama s invaliditetom? Našim posjetiteljima s invaliditetom sa zadovoljstvom nudimo sljedeće usluge u robnim kućama IKEA: invalidska kolica za upotrebu unutar robne kuće, olakšan pristup robnoj kući, rezervirana parkirna mjesta i posebno prilagođen WC. Mogu li u robnu kuću IKEA doći s kućnim ljubimcem ako želim? Prilikom ulaska u hrvatsko tržište proveli smo opsežno istraživanje potrošačkih navika i želja, i nažalost, rezultati su pokazali da se većina kupaca, pogotovo oni s manjom djecom, ne osjeća ugodno ako su prilikom posjete robnoj kući oko njih kućni ljubimci. Kako je jedan od naših ciljeva pružiti naše usluge većini ljudi, morali smo njihova zapažanja uzeti u obzir. Uz pse za slijepe i slabovidne, svi psi koji su u službi osoba s bilo kojom vrstom invaliditeta mogu slobodno ulaziti u robnu kuću IKEA. Ispred robne kuće IKEA nalazi se kućica za pse u kojoj vlasnici pasa mogu privremeno ostaviti svoje ljubimce. Na ulazu u robnu kuću može se zatražiti posuda za vodu za ljubimca. Kako velike artikle mogu dopremiti kući? Većina proizvoda tvrtke IKEA pakira se u plosnatim paketima, a to olakšava njihov prijevoz. Ako želiš, u robnoj kući IKEA mogu te uputiti i na uslugu dostave. Dostava do kuće nije uključena u cijenu proizvoda. Što ako želim dati sastaviti kupljene proizvode? Proizvode tvrtke IKEA uglavnom je lako sastaviti i za to nisu potrebni posebni alati. Ako želiš, u robnoj kući možeš naručiti uslugu sastavljanja. Nudite li dostavu proizvoda? Možeš posjetiti našu robnu kuću gdje ćeš moći iskoristiti naše Usluge dostave. Robna kuća IKEA uputit će te na uslugu dostave. Dostava do kuće nije uključena u cijenu proizvoda. Dostavljate li vikendom? Nedjeljom ne dostavljamo, a subotom samo u 1. Zonu. Mogu li naručiti uslugu sastavljanja/montaže nedjeljom? Nažalost, usluga sastavljanja/montaže nedjeljom nije dostupna. Mogu li naručiti dostavu izvan Republike Hrvatske? Dostavu putem naše dostavne službe moguće je ugovoriti samo na području Republike Hrvatske. Samostalno sam organizirao/la dostavu. Mogu li naručiti samo uslugu sastavljanja/montaže? Usluga sastavljanja/montaže naplaćuje se zasebno pa ju je moguće naručiti odvojeno. Pokušavao/la sam sastaviti proizvod, ali bezuspješno. Mogu li naknadno naručiti uslugu sastavljanja/montaže? Mogu li ostaviti kupljene proizvode u robnoj kući pa ih preuzeti nakon jednog ili nekoliko dana? Možeš, i to na odjelu Službe za kupce, kod dostavne službe. Cijena ležarine (po kolicima) 50 kn/danu. Mogu li naručiti uslugu skraćivanja i porubljivanja tepiha? Uslugu skraćivanja/porubljivanja tepiha nije moguće naručiti u robnoj kući IKEA Mogu li naručiti samo uslugu rezanja radnih ploča? Uslugu rezanja radnih ploča možes naručiti na odjelu Službe za kupce. Mogu li dostavu/montažu platiti na rate? Što je IKEA FAMILY? IKEA FAMILY je klub zaljubljenika u uređenje doma. Članovi dobivaju brojne pogodnosti, popuste, posebne ponude i usluge te jedinstveni IKEA FAMILY asortiman. Ako ti je IKEA draga, obožavat ćeš IKEA FAMILY. Tko može postati IKEA FAMILY član? Svi su dobrodošli: samci, parovi, studenti, djedovi i bake, i, naravno, male i velike obitelji. Ukratko, svi koji vole svoj dom i koji su stariji od 14 godina. Gdje se mogu učlaniti u IKEA FAMILY? Jednostavno se registriraj na nekom od kioska za registraciju na Odjelu IKEA FAMILY i odmah ćeš dobiti svoju vlastitu IKEA FAMILY člansku karticu. Ili se registriraj preko internetske stranice IKEA FAMILY te preuzmi svoju karticu već prilikom sljedećeg posjeta robnoj kući. Mogu li koristiti svoju IKEA FAMILY karticu iz druge zemlje? Da, ali ne možeš prenijeti pogodnosti, poklon kartice ili vaučere iz druge zemlje. Ako živiš u Hrvatskoj, postani članom IKEA FAMILY programa u Hrvatskoj. Koji su dostupni načini plaćanja Za kupovinu u IKEA robnoj kući možeš koristiti slijedeće debitne i kreditne kartice: Maestro, MasterCard, Visa, Amex, Diners, JCB International. Za kupovinu možeš koristiti i plaćanje na rate. IKEA poklon kartica Bez obzira na to koliko ih volimo, nije baš uvijek lako za svoje voljene naći savršen poklon. IKEA poklon kartice olakšavaju ti ovu situaciju. IKEA poklon karticu lako je darovati i još lakše iskoristiti: moraš samo odabrati dizajn i novčanu vrijednost kartice, a tvoji voljeni tad mogu birati među tisućama ideja u robnoj kući. To je poklon iz tvojih i njihovih snova! Za provjeru stanja iznosa na Poklon ili Vrijednosnoj kartici, posjeti neku od robnih kuća IKEA. Kod plaćanja Poklon ili Vrijednosnom karticom, preostali se iznos ne vraća u gotovini. Poklon kartica ne može se vratiti niti refundirati, osim kada za to postoji pravna osnova. Preostali iznos na kartici ne može se zamijeniti za gotovinu. Poklon kartica može se koristiti kao potpuni ili djelomični način plaćanja. Kartica se može koristiti sve dok iznos stanja na kartici ne bude 0,00 kn. Moram li odmah iskoristiti puni iznos na poklon kartici? Valjanost je poklon kartice neograničena i možeš ju koristiti koliko god puta želiš dok ne potrošiš cjelokupan iznos na kartici. Ako se Poklon kartica koristi u drugim zemljama, naplatit će se naknada za konverziju valute. Naknada trenutno iznosi 3 %. Vrijedi li IKEA poklon kartica / vrijednosna kartica izdana u inozemstvu u Hrvatskoj? Mogu li u robnoj kući IKEA plaćati eurima ili promijeniti novac? Plaćanje je moguće izvršiti isključivo u hrvatskim kunama u gotovini ili karticama. U robnoj kući nalazi se mjenjačnica. Radno je vrijeme mjenjačnice istovjetno radnom vremenu robne kuće. Postoje li popusti za plaćanje gotovinom? Kakva je procedura za povrat poreza? Povrat poreza može se ostvariti na iznos od minimalno 740 kuna po jednom računu. Po završetku kupovine potrebno je doći s računom i putovnicom na odjel Službe za kupce gdje će kolege ispuniti formulare za povrat poreza. Povrat plaćenog poreza može se preuzeti kako je naznačeno za svaku zemlju na formularima koje kupac dobije. Povrat poreza ne može se ostvariti prilikom sljedećeg posjeta robnoj kući IKEA. Kupovina bez PDV-a Kupovina bez PDV-a moguća je ako si u VIES bazi (Europska baza poreznih obveznika). Sve informacije možeš dobiti na odjelu Službe za kupce. Povrat proizvoda i problemi s njima Mogu li vratiti kupljene artikle? Slobodno se smiješ predomisliti. Neupotrjebljene artikle vrati u njihovom izvornom pakovanju unutar 365 dana zajedno s računom i dobit ćeš povrat novca. Mogu li vratiti madrac? Važno nam je da ti se svidi tvoj novi madrac. Ako nakon nekog vremena zaključiš da je pretvrd, previše mekan ili pak nešto treće, jednostavno ga donesi natrag u robnu kuću i zamijeni za drugog. Ako ti madrac ne odgovara, možeš ga jednokratno zamijeniti unutar 90 dana, pod uvjetom da nije prljav, umrljan ili oštećen. Samo ga donesi natrag u robnu kuću IKEA zajedno s računom i pomoći ćemo ti da nađeš drugi koji će ti bolje odgovarati. Mogu li vratiti otvorene ili sastavljene proizvode? Otvorene ili sastavljene proizvode možeš donijeti u robnu kuću kako bismo procijenili njihovo stanje. Ovisno o stanju proizvoda, robna kuća odlučuje može li se proizvod prihvatiti ili ne, te određuje vrijednost i način povrata plaćenog iznosa. Takvi se proizvodi mogu vratiti isključivo uz predočenje računa. Što je s neispravnim proizvodima pod garancijom? Ponuda tvrtke IKEA uključuje velikodušnu garancijsku politiku. Podaci o garancijama mogu se naći na kraju kataloga. Ako primijetiš problem na bilo kojem proizvodu unutar garancijskog razdoblja, molimo nazovi naš Kontakt centar službe za kupce za upute o daljnjem postupku. Mogu li vratiti proizvod kupljen u inozemstvu? Sve proizvode kupljene u inozemstvu, a ako se prodaju i u robnoj kući IKEA Zagreb, možeš vratiti kod nas (unutar 365 dana od dana kupovine). Dođi s računom na odjel Povrata i zamjene. Povrat iznosa uvijek se vrši u kunama na vrijednosnu karticu prema cijeni artikla u robnoj kući IKEA Zagreb. Nisam dobio/la upute za sastavljanje? Upute za sastavljanje za dio asortimana moguće je pronaći na IKEA.hr. Ako za tvoj proizvod nema uputa, molimo te da nazoveš naš Kontakt centar na broj 01 44 55 444 pa ćemo ti upute za sastavljanje poslati u poruci e-pošte. Nisam dobio/la sve vijke Molimo te da nazoveš naš Kontakt centar na broj 01 44 55 444 za upute o daljnjem postupku. Nisam dobio/la vijke za pričvršćivanje proizvoda na zid. Vijci za pričvrščivanje na zid nisu uvijek priloženi uz proizvode jer različite vrste zidova zahtijevaju upotrebu različitih vrsta pričvrsnika/vijaka. Uvijek odaberi pričvrsnike koji odgovaraju vrsti zidova u tvom domu. Različiti zidovi imaju različitu nosivost. Predlažemo da u lokalnoj prodavaonici alata nabaviš vijke za vrstu zidova u tvom domu. Postoji li garancija za proizvode? Sve što garancija pokriva u vezi s nekim proizvodom navedeno je uz svaki proizvod. Garancija traje onoliko godina od datuma kupovine koliko je navedeno uz svaki proizvod. Također, garancije, proizvode i uvjete moguće je pronaći u IKEA katalogu u poglavlju „Kako kupovati“. Što je potrebno za garanciju? Potreban je originalni račun kao dokaz kupovine. Vrijedi li garancija za proizvode kupljene u inozemstvu u robnoj kući IKEA Zagreb? Vrijedi ako je proizvod u pitanju u ponudi robne kuće IKEA Zagreb. Mogu li nacrt kuhinje poslati u poruci e-pošte? Nažalost, ne možemo primiti nacrte/dimenzije kuhinje u porukama e-pošte.S pomoću Planera za kuhinje na IKEA.hr možeš isplanirati željenu kuhinju prije kupovine. Mogu li dogovoriti vrijeme sa zaposlenikom na odjelu Kuhinja radi planiranja kuhinje? Možeš. Robna kuća IKEA nudi uslugu individualnog planiranja kuhinje, a svoj termin možeš rezervirati na odjelu Kuhinja, Zamjene i povrata robe ili telefonskim pozivom našem Kontaktnom centru. Mogu li kupiti kuhinju po mjeri? U robnoj kući IKEA nije moguće naručiti kuhinju izrađenu po mjeri. Mogu li kod vas naručiti dijelove FAKTUM kuhinje? U ponudi robne kuće IKEA Zagreb nikad nije bilo FAKTUM kuhinja pa te dijelove te kuhinje, nažalost, nije moguće naručiti. Imam FAKTUM kuhinju. Mogu li svoju kuhinju kombinirati s METOD kuhinjom? Nova METOD serija kuhinja dimenzijama se razlikuje od FAKUTM kuhinja i METOD fronte nisu namijenjene za FAKTUM kuhinjske elemente. Imate li u svom asortimanu niskotlačne i visokotlačne slavine? U našem asortimanu imamo samo visokotlačne slavine. U paketu s krevetom nisam dobio/la SKORVA srednju gredu. Na našoj internetskoj stranici cijena SKORVA srednje grede uključena je u cijenu kreveta. U robnoj kući SKORVA srednja grednja nije uključena u cijenu koja je istaknuta uz pojedine krevete, nego se naplaćuje zasebno. SKORVA srednja greda nije pakirana zajedno s okvirom kreveta. Preuzima se zasebno. Kolika je nosivost dječjeg kreveta? Nosivost je dječjeg kreveta jednaka prosječnoj težini odrasle osobe. Moja PAX vrata nemaju unaprijed izbušene rupe za ručkice. Jedino staklena vrata imaju unaprijed izbušene rupe za ručkice.Ostala se vrata prodaju bez unaprijed izbušenih rupa tako da kupci sami mogu staviti ručkice na željenu visinu. Uz uredsku stolicu nisam dobio/la oslonac za ruke, kotače i vijke Obično se nalaze u naslonu za leđa. Pogledaj upute za sastavljanje. Zaboravio/la sam svoju kombinaciju za bravu GALANT elementa. Kako je mogu otključati? Zbog sigurnosnih razloga ne postoji drugi način otključavanja. Moraš ručno isprobati sve moguće kombinacije. Kako mogu nabaviti primjerak IKEA kataloga? IKEA katalog svake se godine naširoko distribuira na području oko svake robne kuće IKEA. IKEA katalozi besplatni su i dostupni u tvojoj lokalnoj robnoj kući. IKEA katalog također je dostupan i u online verziji Zašto dostavljate IKEA Katalog samo u krugu 60 minuta vožnje od robne kuće IKEA? Prema iskustvima iz drugih zemalja, najveći broj kupaca dolazi upravo iz područja unutar 60 minuta vožnje od robne kuće IKEA. Za sve ostale, dostupan je online katalog i besplatan katalog u robnoj kući. Kada izlazi novi katalog? Godišnji katalog distribuira se u kolovozu ili rujnu svake godine i ponuda u njemu vrijedi godinu dana. Zajamčeno je kako se cijene proizvoda neće povećati dok je katalog valjan.