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Get the extra confidence and additional training you need to earn your ITIL Foundation Certificate in IT Service Management and jump forward in your IT career! 11+ Hours of Video Instruction Description ITIL Foundation Exam LiveLesson is a streaming video that contains more than 11 hours of instructor-led presentations in an easy-to-follow format, providing both foundational reinforcement of ITIL Foundation Exam topics and exam preparation tips, tricks, and sample questions. The video tackles ITIL 2011's key concepts, process activities, roles, and vocabulary found on the newest AXELOS syllabus (version 5.5), all through a fun and thorough teaching style from a leading Certified ITIL Expert and Master Trainer. Don't be left behind by using outdated ITL V3-edition materials; ITIL Foundation Exam LiveLessons will help ensure your success! Skill Level * All Levels What You Will Learn * ITIL key concepts, vocabulary, models, roles, and relationships * The main processes of ITIL's five core publications: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement * How these processes contribute to making an IT organization manageable, efficient, and effective * Memorization tricks to help you retain and recall the most challenging information * Strategies for tackling the exam, including tactics for breaking down questions and spotting keywords All with Jill's fun and well-appreciated teaching style and approach, tied to real-world examples! Who Should Take This Course * Anyone studying to take the ITIL Foundations exam or who wants to learn more about ITIL Table of Contents Lesson 1: Laying the ITIL Groundwork 1.1 ITIL: Overview and History 1.2 ITIL Certifications and the Foundation Exam 1.3 Service Management as a Practice 1.4 All About Processes 1.5 Roles: Who Does What 1.6 The Service Lifecycle 1.7 Sample Questions Based on Lesson 1 Lesson 2: Service Strategy 2.1 Service Strategy Overview and Basics 2.2 Value, Value, Value 2.3 Patterns of Business Activity 2.4 Service Portfolio Management 2.5 Financial Management for IT Services 2.6 Business Relationship Management 2.7 Service Strategy Deliverables 2.8 Sample Questions Based on Lesson 2 Lesson 3: Service Design 3.1 Service Design Overview 3.2 Five Aspects of Service Design 3.3 Service Catalogue Management 3.4 Service Level Management, Part 1 3.5 Service Level Management, Part 2 3.6 Capacity Management 3.7 Availability Management 3.8 IT Service Continuity Management 3.9 Information Security Management 3.10 Supplier Management 3.11 Design Coordination 3.12 Service Design Deliverables 3.13 Sample Questions Based on Lesson 3 Lesson 4: Service Transition 4.1 Service Transition Overview 4.2 Service Asset and Configuration Management, Part 1 4.3 Service Asset and Configuration Management, Part 2 4.4 Change Management, Part 1 4.5 Change Management, Part 2 4.6 Release and Deployment Management 4.7 Knowledge Management 4.8 Transition Planning and Support 4.9 Service Transition Deliverables 4.10 Sample Questions Based on Lesson 4 Lesson 5: Service Operation 5.1 Service Operation Overview 5.2 ITIL's Four Functions 5.3 Event Management 5.4 Incident Management, Part 1 5:6 Incident Management, Part 2 5.6 Request Fulfillment 5.7 Problem Management, Part 1 5.8 Problem Management, Part 2 5.9 Access Management 5.10 Service Operation Deliverables 5.11 Sample Questions Based on Lesson 5 Lesson 6: Continual Service Improvement 6.1 Continual Service Improvement Overview 6.2 The Deming Cycle 6.3 The CSI Approach 6.4 7-Step Improvement Process 6.5 CSI Metrics and Measurement 6.6 CSI Interfaces and Roles 6.7 CSI Deliverables 6.8 Sample Questions Based on Lesson 6I recommends Buy premimum account for High speed+parallel downloads! RapidgatorNitroflare
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ITIL v3 Foundation ITIL v3 edukacija i certifikacija (učionica) ITIL Procesi - Service Strategy procesi: - Business Relationship Management - Financial Management for IT Services - Service Portfolio Management - Strategy Management for IT Services - Demand Management - Service Design procesi: - Service Catalogue Management - Service Level Management - Supplier Management - Availability Management - Capacity Management - IT Service Continuity Management - Information Security Management - Design Coordination - Service Transition procesi: - Change Management - Service Asset and Configuration Management - Release and Deployment Management - Knowledge Management - Transition Planning and Support - Change Evaluation - Service Validation and Testing - Service Operation procesi: - Event Management - Request Fulfilment - Incident Management - Problem Management - Access Management - CSI-proces: - 7-Step-Improvement proces Tip seminara: seminar u učionici Trajanje seminara: 3 dana Certifikat: Da “Garancija prolaska na ispitu”: Ukoliko certifikacijski ispit ne položite iz prve – drugi pokušaj je besplatan Cijena seminara: 735 EUR + PDV Cijena ceritifikacijskog ispita: 170 EUR + PDV Popust na cijenu seminara 40%: tri ili više osoba iz iste organizacije ( 420 EUR + PDV) Popust na cijenu seminara 30%: dvije osobe iz iste organizacije ( 515 EUR + PDV) Popust na cijenu seminara 20%: polaznici drugih seminara (588 EUR + PDV) Jezik: predavanja hrvatski ili engleski, prateća literatura i certifikacijski ispit engleski. ITIL v3 Foundation seminar daje pregled bitnih principa i izazova IT Service Managementa bazirano na preporukama ITIL v3. Seminar je koristan za sve IT stručnjake, a naročito one odgovorne za planiranje, dizajn, uspostavu, nadzor i upravljanje IT uslugama. Seminar je sukladan zahtjevima Axelos-a (službeni akrediter za ITIL) i njime se stiču znanja potrebna za certifikat ITIL v3 IT Service Management Foundation, koji donosi 2 boda na putu prema ITIL Expert-u. ITIL v3 Foundation certifikat je preduvjet za sve daljnje certifikacijske seminare u ITIL v3 certifikacijskoj shemi. Jezik: Jezik predavanja je hrvatski ili engleski, a prateća literatura i certifikacijski ispit je na engleskom jeziku. Seminar je namijenjen… svima u IT-u. Sadržaj seminara Uvod u IT Service Management i ITIL v3, odnosno pregled osnovnih koncepata, definicija, modela, procesa i funkcija sadržanih u 5 svezaka ITIL v3 dobrih praksi: - Service Strategy – postavljanje smjernica te razumjevanje općih poslovnih ciljeva i očekivanja s ciljem utvrđivanja strategije IT usluga - Service Design – definiranje skupa novih ili promijenjenih poslovnih zahtjeva te razvoj rješenja koja udovoljavaju specificiranim poslovnim potrebama - Service Transition – postavljanje smjernica za tranziciju dizajniranih usluga u produkcijsku okolinu (upravljanje infrastrukturom, znanjem, promjenama, rizicima i osiguranje kvalitete) - Service Operation – postizanje izvrsnosti u okviru svakodnevnih poslovnih aktivnosti. Pružanje usluga i podrška korisnicima usluga. - Continual Service Improvement – očuvanje kvalitete usluga u vremenu utemeljeno na postavljanju vizije i ciljeva, definiciji CSF i KPI te mjerenju i korekciji. - Seminara uključuje pripremu za polaganje ispita za ITIL v3 Foundation in IT Service Management Foundation certifikat, uključivo simulaciju samog ispita. - više o sadržaju seminara: ITIL Foundation Course Syllabus Ciljevi seminara - Usvojiti terminologiju, koncepte i definicije ITILa - Razumjeti ITIL pristup koji opisuje 5 faza životnog ciklusa usluge - Upoznati ključne ITIL procese i funkcije te njihov doprinos u izvršavanju IT Service Management aktivnosti (ciljevi procesa, najbolje prakse, aktivnosti, uloge) - Uočiti prednosti korištenja ITIL najboljih praksi - Sklopiti mozaik procesa u jednu veliku sliku; upoznati zavisnosti procesa, - Diskutirati, analizirati i sagledati mogućnost primjene ITIL preporuka u vlastitoj organizaciji - Opcionalno: dokazati stečeno znanje polaganjem ispita i ostvarivanje ITIL Foundation certifikata - Primjer ITIL Foundation certifikacijskog ispita Preduvjeti - Znanje engleskog jezika - Iako nije uvjet, poželjno je radno iskustvo u IT-u. Certifikacijski ispit Ispit: Ispit se sastoji od 40 multiple-choice pitanja na engleskom jeziku. Vrijeme predviđeno za riješavanje ispita je 60min; odnosno 75 min i korištenje riječnika ukoliko engleski nije materinji jezik. Nije dopušteno konzultiranje literature. Za prolaz je potrebno minimalno 65% točnih odgovora ( odnosno 26/40). Primjeri ispita: Primjere ITIL Foundation ispitnih pitanja možete pronaći u našoj ITIL bazi znanja