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Thailand's leading Business to Business e-marketplace. This site is operated by the Department of International Trade Promotion (the “DITP”), Ministry of Commerce, Royal Thai Government. Please read the following terms and conditions that govern your use of Thaitrade.com as a User (a “User”) (this "Agreement"). Prior to using Thaitrade.com, you have first to indicate your acceptance of this Agreement by clicking “Accept” at the end. A User means an individual or a legal entity represented by an individual under actual or apparent authority who is Seller or Buyer, as the case may be. User Roles, Rights and Responsibilities - User agrees to (a) provide Thaitrade.com with true, accurate, current and complete information to be displayed on Thaitrade.com and (b) promptly amend all information to keep it true, accurate, current and complete. - User agrees to provide all information and materials as may be reasonably required by DITP in connection with its transactions made via the transactional platform on Thaitrade.com. DITP has the right to suspend or terminate any User’s Account if the User fails to provide the required information and materials. - After registering with Thaitrade.com, User will be given with User ID, password and space to store User’s digital data (referred to as the “Account”). The delivery of User ID and password will be as specified in the Manual. User may not sell, attempt to sell, offer to sell, give, assign or otherwise transfer an Account, User ID or Password to a third party without the prior written consent of DITP. DITP may suspend or terminate the Account of a User or the transferee of a User in the event of a sale, offer to sell, assignment or transfer in violation of this Agreement. - User agrees that it shall not copy, reproduce or download any information, text, images, video clips, directories, files, databases or listings available on or through Thaitrade.com (the "Thaitrade.com Content") for the purpose of re-selling, re-distributing or re-publishing the Thaitrade.com Content, mass mailing (via emails, wireless text messages, physical mail or otherwise), operating a business that competes with Thaitrade.com, or otherwise commercially exploiting the Thaitrade.com Content. Systematic retrieval of Thaitrade.com Content from this Site to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from DITP is prohibited. In addition, use of the Thaitrade.com Content for any purpose not expressly permitted in this Agreement is prohibited. - User will not do any act including displaying materials, things or otherwise that may infringe the intellectual property rights or other legitimate rights of others in any way on Thaitrade.com or via Thaitrade.com services. - User shall not send messages or information that contain any of the materials below through communication systems provided by Thaitrade.com, or through emails, fax or letters to any person whose name or contact information is obtained from or provided by Thaitrade.com: - Fraudulent information or fraudulent offers. - Information or offer of items that violate any third party's copyright, patent, trademarks, trade secret or other proprietary right or rights of publicity or privacy, or any other third party rights. - Information that promotes illegal activities. - Information that is defamatory, libellous, unlawfully threatening or unlawfully harassing. - Pornography or sex-related merchandising or any other content or otherwise promotes sexually explicit materials or is otherwise harmful to minors. - Any material that constitutes unauthorized advertising or harassment (including but not limited to spamming), invades anyone's privacy or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law or regulation. - Information that links directly or indirectly to, or includes descriptions of, goods or services or other materials that violate any law or regulation or are prohibited under this Agreement; - Content that creates any liability for DITP. - Any material downloaded or otherwise obtained through Thaitrade.com is done at each User's sole discretion and risk and each User is solely responsible for any damage to its computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by any User from Thaitrade.com or through or from Thaitrade.com shall create any warranty not expressly stated herein. - User should be aware that there might be risks of dealing with people acting fraudulently. Thaitrade.com cannot and does not confirm each User's purported identity. DITP encourages User to use due care and discretion to evaluate any person with whom User is dealing. - User agrees to comply with all the terms and conditions specified by any third parties service providers who render services in relation to the transactions and any other related activities and processes. - In the case where any User has a dispute with any party to a transaction, such User agrees to release and indemnify DITP and the third party who renders services relating to payment (and their agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, consequential or incidental damages) arising out of or in connection with such transaction. - User acknowledges that DITP cannot verify all data input by User into Thaitrade.com, therefore DITP shall not be responsible or liable to anyone for any damage caused by invalidity of content input by User. - User acknowledges that User information will be provided to any relevant third party service provider for the purpose of such third party performing its roles. - User agrees that DITP may use or disclose information relating to User as may be required by any relevant laws or regulations or authority or as may be deemed necessary and appropriate. - User agrees that in no event shall DITP be liable to the User or any third parties for any inability to use Thaitrade.com (whether due to disruption, limited access, changes to or termination of any features onThaitrade.com or otherwise), any delays, inaccuracies, errors or omissions with respect to any communications or transmission, or any damage (direct, indirect, consequential or otherwise) arising from the use of or inability to use Thaitrade.com or any of its features. Responsibility Specific to Buyer Each Buyer assumes the risks relating to transactions made through Thaitrade.com and risks of liability or harm of any kind in connection with subsequent activity of any kind relating to products or services that are the subject of transactions using Thaitrade.com. Such risks shall include, but not be limited to, fraudulent schemes, failure to meet specifications, defective or dangerous products, unlawful products, mis-representation of products and services, default or delay in delivery or payment, cost mis-calculations, breach of warranty. Such risks also include those that the manufacture, importation, export, distribution, offer, display, purchase, sale and/or use of products or services offered or displayed on Thaitrade.com may infringe or may be asserted to infringe third party rights, and the risk that Buyer may incur costs of defense or other costs in connection with third parties' assertion or claim of third party rights. Buyer also assumes the risks that consumers, other purchasers, end-users of products or other persons may claim to have suffered injuries or harms relating to product originally obtained by Buyer of Thaitrade.com as a result of purchase and sale transactions made through Thaitrade.com. Responsibility Specific to Seller Seller agrees that it shall be responsible for pricing as well as setting terms and conditions of the transactions to be made on, through or as a result of use of Thaitrade.com, including but not limited to, terms regarding payment, returns, warranties, insurance, fees, taxes, title, licenses, transportation and storage. DITP's Roles, Rights and Responsibilities - Through Thaitrade.com, DITP provides an electronic web-based platform for exchanging information and concluding sale and purchase transactions of products and services online between Buyers and Sellers. - DITP does not represent Seller or Buyer in specific transactions whether or not such transactions are made on or via Thaitrade.com. DITP who provides Thaitrade.com does not control and is not liable to or responsible for the quality, safety, lawfulness or availability of the products or services offered for sale on Thaitrade.com or the ability of the suppliers to complete a sale or the ability of Buyers to complete a purchase. - DITP is not responsible for the conduct of any User or any transactions made, nor for the conduct of any other third party service provider on Thaitrade.com, and shall not be liable to any person in connection with any damage suffered by such person as a result of such conduct. - DITP reserves the right to terminate the Account of a User upon any single infringement of the rights of others in conjunction with use of the Thaitrade.com services, or if DITP believes that User's conduct is harmful to the interests of DITP, Thaitrade.com, or other users, or for any other reason in DITP's sole discretion, with or without cause. - DITP may amend this Agreement at any time by posting the amended and restated Agreement on Thaitrade.com. The amended and restated Agreement shall be effective immediately upon posting. Posting on Thaitrade.com by DITP of the amended and restated Agreement and User’s continued use of Thaitrade.com shall be deemed to be acceptance of the amended terms. - Any material to be displayed on Thaitrade.com shall be subject to approval of DITP. - DITP reserves the right in its sole discretion to remove any material displayed on Thaitrade.com which, in the opinion of DITP, is unlawful, in violation of this Agreement or inappropriate. - DITP reserves the right to cooperate fully with governmental authorities, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing. DITP may disclose the User's identity and contact information, if requested by a government agency or law enforcement body, an injured third party, or as a result of a subpoena or other legal action, and DITP shall not be liable for damages or results thereof and User agrees not to bring any action or claim against DITP for such disclosure. User agrees that DITP shall have no liability to User, including no liability for consequential or any other damages, in the event DITP takes any of the actions mentioned in this Section. - DITP is the sole owner or lawful licensee of all the rights to Thaitrade.com and the Thaitrade.com Content. Thaitrade.com and Thaitrade.com Content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in Thaitrade.com and Thaitrade.com Content shall remain with DITP, its affiliates or licensors of the Thaitrade.com Content, as the case may be. - DITP may refuse registration and deny the issuance of an Account and associated User ID and Password to any User for whatever reason. - DITP makes no representations or warranties about the validity, accuracy, correctness of any information provided on or through Thaitrade.com - DITP makes no representations or warranties of any kind concerning any product or service offered or displayed on Thaitrade.com - DITP makes no representation or warranty that the manufacture, import, export, distribution, offer, display, purchase, sales and/or use of products or services offered or displayed on the Thaitrade.com does not violate any third party rights. - Under no circumstances shall DITP be held liable for any delay or failure or disruption of the services or content delivered through Thaitrade.com resulting directly or indirectly from acts of nature, forces majeure or causes beyond its reasonable control including, without limitation, internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties. - DITP shall not be liable for any loss or damage that may be incurred or suffered by any User resulting from any of the followings: - The use or the inability to use Thaitrade.com; - Delivery or non-delivery, delay of delivery by any third-party carrier; - Default or delay of payment; - Any defect in goods, samples, data, information or services purchased or obtained from a User or a third-party service provider through Thaitrade.com; - Violation of third party rights or claims or demands that Users' manufacture, import, export, distribution, offer, display, purchase, sale and/or use of products or services offered or displayed on Thaitrade.com may violate or may be asserted to violate third party rights; - Unauthorized access by any third party to data or private information of any User or any data which is part of Thaitrade.com Content; - Statements or conduct of any User of Thaitrade.com; - Any matters relating to Thaitrade.com services however arising, including negligence. Roles & Responsibilities of Third Party Providing Payment Services (TPPS) - TPPS will only provide payment service relating to any transaction following completion of such transaction. - User acknowledges that TPPS plays no part in any processes of making transaction nor in any related activities other than payment for the transaction. - TPPS will not be responsible for the conduct of any User or any transaction made on Thaitrade.com, nor for a conduct of any other third party service provider, and will not be liable to any person in connection with any damage suffered by such person as a result of such conduct. - User agrees that User information relating to payment shall be regarded as TPPS information. TPPS may use or disclose information relating to User as may be required by any laws or regulations or authority or as may be deemed necessary or appropriate. - Notwithstanding paragraph D.9., DITP and User acknowledge and agree that apart from information relating to payment services, TPPS also receives information relating to Sellers and transactions conducted by Sellers who are merchants of such TPPS, which information shall be considered TPPS information in the same manner as those specified in paragraph 4. above. - TPPS reserves the right to suspend, or to refuse to proceed with, any payment on the ground that Buyer or Seller is a designated person under the laws on Anti-Money Laundering and Counter Terrorism Financing. - In addition, User acknowledges and agrees to comply with any and all relevant terms and conditions specified by TPPS which include but not be limited to those relating to credit cards or other payment transfer methods as well as any and all relevant laws, rules and regulations. General - No business relationship is created between any User and DITP, directors, officers or employees by virtue of display of any of the User's information on Thaitrade.com. - DITP and the User are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement. - DITP’s failure to enforce any right or failure to act with respect to any breach by a User under this Agreement will not waive that right nor waive DITP’s right to act with respect to subsequent or similar breaches. - DITP shall have the right to assign this Agreement (including all of its rights, titles, benefits, interests, and obligations and duties under this Agreement) to any person or entity. The User may not assign, in whole or part, this Agreement to any person or entity. - This Agreement shall be governed by the laws of The Kingdom of Thailand without regard to its conflict of law provisions. The parties to this Agreement hereby submit to the non-exclusive jurisdiction of the courts of Thailand. Notices - All notices or demands to or upon DITP shall be effective if in writing and shall be duly made when sent to Department of International Trade Promotion, Ministry of Commerce, Thailand, 563 Nonthaburi Road, Bangkrasor, Nonthaburi 11000, Thailand Tel. +66 2507 7999, e-mail: tiditp@ditp.go.th. - All notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the User to DITP, or by posting such notice or demand on an area of Thaitrade.com that is publicly accessible without a charge. Notice to a User shall be deemed to be received by such User: - if and when DITP is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User, or - Immediately upon DITP posting such notice on an area of Thaitrade.com that is publicly accessible without charge. Terms of use Retailer Section: - Legal information TalkDD is a system that has a presence on the Internet and is registered under the Thailand Arbitration Center (THAC). TalkDD is designed and developed to handle consumer complaints for online disputes concerning the sale of goods and services and to mediate disputes over the Internet between sellers and buyers for those buyers that are subscribers to the TalkkDD service. The Thailand Arbitration Center (THAC) is located on the 26th Floor Bhiraj Tower, 689 Sukhumvit Road, Klong Tan Nua, Vadhana, Bangkok 10110 Thailand. - E-mail address : info@thac.or.th - Telephone number : +662 018 1615 - Using TalkDD TalkDD provides online alternative dispute resolution services. The online alternative dispute resolution services are, online complaint handling, online negotiation and online mediation for customers of online retailers that are also subscribers to the TalkDD service. - Terms of use The Subscriber has a right to use TalkDD for as long as the Seller comply with the terms and conditions of the TalkDD User Agreement (Agreement) which includes the following TalkDD Terms of Use and the applicable TalkDD Price Schedule You declare that: - you have legal capacity to accept and agree to the terms and conditions of the Agreement; - you have the necessary equipment to access the TalkDD platform ; - you have a valid e-mail address that you will be able to access during the term of your subscription to TalkDD ; and - you agree that the accepted Mediated settlement agreement between the parties has the same probative value as the legal Agreement in paper-form. - you agree that third parties, including but not limited to the customers and the mediators, have the right to access TalkDD services relating to your dispute. - You undertake to comply with all the terms and conditions of this Agreement and all applicable local laws and regulations, including data protection and intellectual property laws. - Enforceability These Terms of Use are binding upon your acceptance during registration for TalkDD. In all cases, these Terms of Use are deemed to be read and accepted by the Subscriber on the date of your first use of TalkDD. - Access to the platform Use of TalkDD is made by connection to the Internet through a compatible electronic device. Compatible electronic devices e.g. pc computer, laptop or smart phone. Using the platform requires the user to access it via Internet. - Technical specifications TalkDD makes reasonable efforts to ensure uninterrupted access to the system at all times. TalkDD will not be responsible for any and all losses or claims arising out of interruptions and inaccessibility of the TalkDD system and services. TalkDD is not liable for damages of any kind that may result from the changes and / or temporary unavailability or permanent closure of all or part of the site or the platform. - Confidentiality The user is solely responsible for the preservation and confidentiality of its password and the consequences of its disclosure to anyone. Any use of the platform from the user assigned password is assumed as being from the user. - Responsibility You agree to use our TalkDD system and services and restrictive use of all information that you may have access must be in accordance with the local law, including but not limited to public order, good morals and rights of third parties. You agree not to disrupt the use of other users in the platform, not to access other user accounts and not to access parts of the site where you are denied access. TalkDD is not responsible for any malfunction of the platform, all losses and claims as a result of force majeure. - TalkDD Fees. Your use of TalkDD is subject to the payment of fees. The price of these fees for our service(s) depends on the applicable TalkDD Price Schedule that is valid at the time of your purchase of the particular service(s). The payment is non-refundable in any event. - Associated shops The Agreement is applicable to the Subscriber and to all shops that have registered with TalkDD as Associated Shops (Associated shops). By accepting the Agreement, you confirm that all the Associated shops also accept and agree to be bound by the Agreement. - Intellectual property All intellectual property contained in TalkDD, whether related to literary and artistic property, industrial property or know-how are and remain the sole and exclusive property of TalkDD. Any reproduction and / or representation of all or part of any of these elements without the express advance written approval of TalkDD is prohibited. You are prohibited from any other act likely to infringe directly or indirectly the intellectual property rights of TalkDD. - TalkDD logo In addition to your rights granted above, you have the license to use our TalkDD logo as a trustmark of customer satisfaction, which is extended to the Associated shops. This logo is a proprietary mark owned by TalkDD and your right to use it is subject to your continued and uninterrupted fulfillment of the following terms: - You must place the TalkDD logo on your active website(s), install a link to TalkDD on this logo and present it to your customers as a link to a page, where they can resolve their potential complaints; - You must continuously maintain the best standards of resolution of customers’ complaints. The best standards include but are not limited to (i) ambitiously finding an agreement with your customers over their complaints in a high percentage of cases; and (ii) implement practically all reached agreements and/or issued decisions by neutrals assigned mediator by the Thailand Arbitration Center (THAC). Your failure to respond to a complaint filed against you or your failure to enable escalation of a customer complaint to online mediation, which you had prior agreed is a failure to implement an achieved agreement or an issued decision. - Notification of Termination TalkDD will continuously monitor your compliance with the above mentioned criteria. Subject to TalkDD’s right to limit, suspend or terminate use and license of TalkDD (this includes use and license of the TalkDD logo) without prior notice at our discretion for non-compliance of attempting to find an agreement with your customers, we will also notify you by email in advance if your case statistics show that there is a risk of your non-compliance with the given criteria. - Appellation Using the platform does not exclude the possibility for parties to appeal through legal proceedings, and users agree that the settlement proposed via the platform could be different from the decision of the Thai Court in accordance with the Thai law when applying legal provisions. - Disclosure of data During the term of your Agreement, online marketplaces under which you operate and trustmark around the world will provide the TalkDD logo as part of their evaluation of you as a seller. By accepting the Agreement, you agree that during the term of the agreement TalkDD may communicate the following data to the online markets and trustmark using TalkDD: - your business name and website(s)URL ; - anonymized case resolution statistics related to your cases; - whether or not you allow your buyers to escalate cases to online mediation within the TalkDD platform which subsequently appoints a neutral mediator who facilitate parties to make their own binding decision; - whether or not you cover all (or part of) the administrative fees of the TalkDD platform, for which your buyers would normally be liable; and - whether your breach of the Agreement with TalkDD resulted in the Agreement being terminated. - TalkDD has the right to publish these data. - Accuracy of information You warrant that all information provided to TalkDD during the term hereof, including but not limited to information about your juristic or legal entity, your Associated shops and/or your cases is complete and accurate to the best of your knowledge and understanding. You undertake to inform TalkDD immediately and unconditionally about any changes or updates to the information you have supplied in the course of registering to use the TalkDD system and services. - Termination of the Agreement The Agreement can be terminated and your access to TalkDD services that includes the TalkDD logo can be withdrawn through any of the following ways: - We (TalkDD) have a right to limit, suspend or postpone activation of the service(s) ordered by you and to terminate the Agreement with immediate effect, if the agreed fees have not been paid on time. - We (TalkDD) have a right to terminate the Agreement with immediate effect and without any compensation or refund if you breach any of the terms hereof. This includes, but is not limited to your non-compliance with the terms of the TalkDD logo, e.g. if you remove, de-activate or in any other way disable the link to TalkDD on your website(s). We (TalkDD) have a right to limit, suspend or postpone activation of the ordered service(s) and to terminate the Agreement with immediate effect and without prior notice in our sole discretion if there is a risk of material misuse, fraudulent behavior or another unlawful activity connected with or related to your use of TalkDD. - Changes to Terms of Use TalkDD reserves the rights to change the terms and conditions without prior notice. - Authority to Settle The Registrant must have the authority to settle, authority to negotiate and authority to propose options and solutions to their dispute. - Other provisions: - Guarantee. TalkDD cannot guarantee that all disputes going through TalkDD will be successfully resolved. Accordingly, you understand and agree that TalkDD has no liability related to the failure to reach agreement in the course of dispute settlement and in this regard disclaims any and all liabilities. - Eligibility. Our TalkDD system is intended solely for persons aged 20 or older, and is capable. Any access or use of TalkDD by anyone under the age of 20 is expressly prohibited. By accessing or using TalkDD, you confirm that you are 20 or older. - Disclaimer. The TalkDD website, platform and services are provided “as is”, that is without warranty of any kind, either expressed or implied. - Limitation of liability. You acknowledge and agree that to the maximum extent permitted by Thai law or Regulation of THAC Re: Online Dispute Resolution for E-Commerce Transaction B.E. 2558 (2015), in no event will TalkDD be liable for your loss of any kind or incidental, indirect, special or consequential damages, arising out of your use or inability to use TalkDD or the breach of this agreement, even if advised of the possibility of such damages. TalkDD is a system that assists its users with their online shopping disputes. However, we cannot guarantee that all disputes going through TalkDD will be successfully resolved. It is understood and agreed by the user that TalkDD cannot be held liability on all matters pertaining to all disputes and claims. TalkDD is not obliged to provide result in providing assistance on claims via TalkDD Platform. - Evidence. All information exchanged electronically, including but not limited to email or SMS, mobile data and log of data connection to the website are binding as evidence between you and TalkDD. Archived copies of contract documents, orders and invoices stored on a reliable and durable media can be produced as evidence. - Controlling Law. The Agreement will be governed by the Thai law. Terms of Use – Retailers Contacting TalkDD If you have any questions about these Terms of Use, please contact TalkDD at info@talkdd.com Customer Section: - Using TalkDD TalkDD is a system that assists its users with their online shopping disputes. However, we cannot guarantee that all disputes going through TalkDD will be successfully resolved. It is understood and agreed by the user that TalkDD cannot be held liability on all matters pertaining to all disputes and claims. TalkDD is not obliged to provide result in providing assistance on claims via TalkDD Platform. Some grounds for refusal of claims at TalkDD: - the claim is abusive or totally unfounded; - the claim does not comply with the Regulation of Thailand Arbitration CenterRe: Online Dispute Resolution (ODR) for E-Commerce Transactions B.E. 2558 (2015); - the claim has previously been or is currently being examined by another entity of alternative dispute resolution (ADR) or by civil court; - the examination of such claim would interfere seriously with effective functioning of the ADR entity. - Eligibility Our TalkDD system is intended solely for persons aged 20 or older. Any access or use of TalkDD by anyone under 20 is expressly prohibited. By accessing or using TalkDD, you confirm that you are 18 or older. You also declare that: - You are aware of the prerequisites related to using the platform, - You have read and agree with the terms and conditions governing the use of the platform, i.e. these Terms of Use, Privacy Policy and THAC online dispute resolution rules (ODR Rules); - You have all the skills necessary to access and use the platform in compliance with the prescribed terms and conditions; and - You agree that the acceptance of these Terms of Use electronically has, between the parties, the same probative value as paper communication. - You agree that third parties, including but not limited to the retailer and the mediator, have the right to access TalkDD services relating to your transaction. - a high speed internet connection (min 1 Mbps); - a computer and/or a tablet or a mobile phone; and - an e-mail address. To access TalkDD Platform, it is recommended to have: - Enforceability These Terms of Use are binding upon your acceptance during registration for TalkDD. In all cases, these Terms of Use are deemed to be read and accepted by the Subscriber on the date of your first use of TalkDD. - Access to the Platform Use of TalkDD is made by connection to the Internet through a compatible electronic device. Compatible electronic devices e.g. pc computer, laptop or smart phone. Using the platform requires the user to access it via Internet. - Technical Specifications TalkDD makes reasonable efforts to ensure uninterrupted access to the system at all times. TalkDD will not be responsible for any and all losses or claims arising out of interruptions and inaccessibility of the TalkDD system and services. TalkDD is not liable for damages of any kind that may result from the changes and / or temporary unavailability or permanent closure of all or part of the site or the platform. - Disclaimer The TalkDD website, platform and services are provided “as is”, that is without warranty of any kind, either expressed or implied. TalkDD makes no warranty that the TalkDD website, platform or services will meet your requirements or be available on an uninterrupted, secure or error-free basis. - Limitation of Liability Limitation of liability. You acknowledge and agree that to the maximum extent permitted by law, the entire risk arising out of your access and use of the TalkDD website, platform and services remains with you. In no event will TalkDD’s aggregate liability arising out of, or in connection with, these terms or arising from the use or inability to use the TalkDD website, platform or services exceed the amounts you have paid TalkDD for your use of the TalkDD website, platform or services in the twelve (12) month period prior to the claim giving rise to the liability in question if you have made any payments to TalkDD; or, if you have not made any payments to TalkDD. - Responsibility You agree to use our TalkDD platform and any and all information that you may have access to in accordance with the public order, morality and the rights of third parties. You agree not to disrupt the use that could be done by other users of the platform, not to access third party user accounts and not to access parts of the site where access is restricted. TalkDD is not responsible for any malfunction of the platform in case of force majeure. - Intellectual Property All intellectual property contained in TalkDD, whether related to literary and artistic property, industrial property or know-how are and remain the sole and exclusive property of TalkDD. Any reproduction and / or representation of all or part of any of these elements without the express advance written approval of TalkDD is prohibited. You are prohibited from any other act likely to infringe directly or indirectly the intellectual property rights of TalkDD. - Dispute Resolution You have a right to withdraw from the dispute resolution process via TalkDD platform at any time if you are dissatisfied with the conduct or operation of the procedure. In addition, you have a right to decline the proposed solution in accordance with TalkDD ODR Rules. Using the platform does not exclude the possibility for parties to go to civil courts, and you agree and understand that the solution proposed via the TalkDD platform could be different from the decision of a court applying legal provisions. - Accuracy of Information You warrant that all information provided to us during the term hereof, including but not limited to information about yourself and/or your cases is complete and accurate. You undertake to inform us immediately about any changes or updates to such information. - Termination and Account Cancellation If you breach any of the substantive Terms of Use, TalkDD will have a right to suspend or terminate your account without any compensation or refund eight days after having sent you an e-mail asking you to remedy your non-compliance with the Terms of Use, or without any prior notice if your non-compliance is not curable. 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Pravni uvjeti korištenja Posljednja izmjena 5.3. 2015. Pristup ovoj internetskoj stranici (web-stranici) omogućen vam je pod sljedećim uvjetima korištenja i svim izmjenama ili dopunama istih (u daljnjem tekstu skupno kao Ugovor) koje Johnson & Johnson S.E., d.o.o. ili jedno od povezanih društava (zajedničkog naziva „vlasnik straniceˮ, „miˮ) imaju pravo s vremena na vrijeme objaviti. Smatra se da korištenjem ove web-stranice ili bilo koje druge usluge ili sadržaja koji se nude putem ove stranice [ili softvera za mobilne telefone] potvrđujete da prihvaćate zakonsku obvezu pridržavanja uvjeta i pravila ovog Ugovora, koja vrijede na jednak način kao da ste i potpisali Ugovor. Ako ne prihvaćate uvjete i pravila ovog Ugovora, molimo vas da ne pristupate ovoj web-stranici i ne objavljujete niti nudite putem nje nikakve sadržaje. Ova web-stranica namijenjena je stanovnicima Republike Hrvatske. Ova web-stranica nije namijenjena osobama mlađima od 14 godina. Informacije koje sadržavaju savjet i preporuke na web-stranici služe samo kao informacije općeg znanja. Ova web-stranica ne daje liječničke ni zdravstvene savjete niti služi za postavljanje liječničke dijagnoze ili liječenje bilo kojeg pojedinačnog zdravstvenog problema. Također nije zamjena za stručni savjet i usluge koje daje kvalificirani liječnik upoznat s vašom jedinstvenom situacijom. Uvijek zatražite savjet svog liječnika ili drugog zdravstvenog radnika u vezi sa svojim zdravstvenim stanjem i prije početka nekog novog liječenja. Vaše korištenje ove web-stranice predmet je dodatnih izjava o ograničenju odgovornosti i upozorenja koji se mogu nalaziti na ovim web-stranicama. Odričemo se svake odgovornosti za štetu nastalu izravnim ili neizravnim djelovanjem ili nedjelovanjem koje ste poduzeli na temelju informacija, usluga ili sadržaja na ovoj web-stranici. Iako se trudimo da informacije na ovoj web-stranici budu točne, potpune i pravodobne, ne dajemo nikakva jamstva i nismo odgovorni ni za kakvu štetu ili gubitak nastao zbog netočne, nepotpune i nepravodobne informacije na web-stranici. Ovime primate na znanje da je web-stranica dostupna samo za vaše osobno korištenje u nekomercijalne svrhe. Slažete se da je web-stranica vlasništvo vlasnika stranice uključujući sva prava intelektualnog vlasništva te da ih nemate pravo rabiti u svrhu različitu od one definirane ovim uvjetima korištenja. Nismo odgovorni za štetu ili gubitak nastao u vezi s korištenjem ove web-stranice u poslovne svrhe ili u neke druge svrhe koje nisu odobrene ovim uvjetima korištenja. Zadržavamo pravo da vam prema vlastitoj procjeni uskratimo pristup ovoj web-stranici. Pristup ovoj web-stranici je besplatan te na osnovi toga nismo obvezni pružati usluge njezina održavanja ili tehničke podrške te nismo odgovorni za štetu ili gubitak koji nastane kao posljedica neodržavanja ili neobnavljanja web-stranice. Nemate pravo umnožavati, mijenjati ili reproducirati web-stranicu, izmjene i dopune u vezi s njom ni softver koji je njezin sastavni dio. Imate se pravo koristiti ovom web-stranicom samo u zakonite svrhe i u skladu s ovim uvjetima korištenja. Imate neekskluzivnu, neprenosivu, opozivu, ograničenu dozvolu za pregled, ispis i distribuciju sadržaja web-stranice u osobne, nekomercijalne svrhe uz uvjet da ne uklanjate ili zaklanjate napomenu o autorskim pravima ili bilo koje druge napomene navedene u sadržaju. Nemate pravo umnožavati, reproducirati, mijenjati, objavljivati, prevoditi, distribuirati, prilagođavati, objavljivati u javnosti putem telekomunikacija, prenositi ni prodavati sadržaj ove web-stranice na bilo koji način u komercijalne svrhe uključujući i ostale web-stranice bez prethodnog pismenog odobrenja vlasnika stranice. Nadalje, slažete se da nećete: (i) rabiti ovu web-stranicu tako da onemogućite, oštetite ili opteretite ovu web-stranicu te da nećete rabiti ovu web-stranicu tako da onemogućite bilo kojem korisniku sudjelovanje u aktivnostima u realnom vremenom preko ove web-stranice; (ii) rabiti robota, pauka ili neki drugi automatski uređaj, proces ili sredstvo za pristup ovoj web-stranici radi prikupljanja ili miniranja podataka, snimanja ili umnožavanja materijala s ove web-stranice; (iii) rabiti ručni postupak snimanja ili umnožavanja materijala s ove web-stranice ni sudjelovati u nekoj drugoj neovlaštenoj aktivnosti bez prethodnog pismenog odobrenja vlasnika stranice; (iv) rabiti uređaj ili softver koji može omesti pravilan rad ove web-stranice; (v) pokušavati ometati pravilan rad ove web-stranice na bilo koji drugi način. Zadržavamo sva prava koja vam izričito nisu odobrena. Pri prvoj registraciji na web-stranici upućujemo vas na izradu zaporke. Morate čuvati tajnost svoje zaporke, ne smijete je dati drugoj osobi niti smijete dopustiti drugoj osobi da se koristi vašim računom. Ne smijete se koristiti tuđom zaporkom ili računom. Dužni ste nas odmah obavijestiti ako sumnjate na neovlašteno korištenje svoje zaporke ili računa. Nismo odgovorni za štetu ili gubitak koji je nastao jer niste čuvali tajnost svoje zaporke, ako ste dopustili drugoj osobi da se koristi vašim računom, ako se koristite tuđom zaporkom ili računom ili ako ste utvrdili ili sumnjate na neovlašteno korištenje svoje zaporke ili računa, ali nas niste o tome pravodobno obavijestili. Podatke koje prikupljamo tijekom vašeg korištenja ove web-stranice, bilo u postupku registracije ili na neki drugi način, predmet je naših Pravila o privatnosti. Naša Pravila o privatnosti odnose se na prikupljanje i korištenje podataka koje ste nam dali uključujući i prava vezana za te podatke. Komunikacija vezana za podatke na ovoj web-stranici je elektronička. Kada komunicirate s nama preko ove web-stranice ili preko nekih drugih oblika elektroničkih medija, kao što je e-pošta, tada komunicirate s nama elektroničkim putem. Slažete se da možemo komunicirati elektroničkim putem u skladu s lokalnim pravilima o privatnosti te da je takva komunikacija, kao i obavijesti, objave, dogovori i sva ostala elektronička komunikacija jednaka komunikaciji pismenim putem te da ima istu snagu i učinak kao da se radi o pisanoj komunikaciji koju je potpisao pošiljatelj. Izradili smo i imamo pravo izraditi u budućnosti određena područja unutar web-stranice, kao što su oglasne ploče i sobe za čavrljanje (engl. chat rooms), gdje članovi mogu objavljivati i dijeliti svoja mišljenja, komentare, ocjene proizvoda, fotografije, videoisječke i sl. s ostalim članovima (skupno „forumiˮ). Ti su forumi dostupni samo registriranim članovima na web-stranici. Kako bi se osiguralo da su tekstovi, slike, softver, glazba, zvuk, fotografije, videoisječci, poruke, objave, podaci, informacije i ostali materijali koje šalju korisnici (skupno „korisnički sadržajˮ) korisni široj zajednici, utvrdili smo neka osnovna pravila ponašanja. Nadalje, ako se unutar web-stranice nudi forum, on omogućuje korisnicima slanje pitanja na koja traže odgovore stručnjaka. Gdje je to moguće, mi plaćamo tim stručnjacima vrijeme koje su proveli u davanju odgovora članovima, ali izražena mišljenja su njihova vlastita. Članovima ove web-stranice omogućujemo pristup stručnjacima i njihovu mišljenju putem foruma samo kao informativnu i edukativnu uslugu. Naše pravilo za ovu web-stranicu jest da pregledavamo korisnički sadržaj, onoliko koliko je to praktično, bilo prije, bilo nakon objave takva korisničkog sadržaja. Provjera dopustivosti sadržaja prije objave (engl. pre-moderation) znači da se korisnički sadržaj neće objaviti na forumu te mu ne mogu pristupiti ni pregledavati ga drugi članovi web-stranice prije nego što ga mi pregledamo i zaključimo da je on prikladan za objavu na forumu. Ovaj postupak također znači da korisnički sadržaj ne može biti objavljen u realnom vremenu niti će biti objavljen ako odlučimo da je neprikladan za ovu web-stranicu. Naknadna provjera dopustivosti sadržaja (engl. post-moderation) znači da ćemo korisnički sadržaj pregledati nakon objave na web-stranici. Ako provjerom dopustivosti sadržaja nakon objave korisničkog sadržaja vlasnik stranice odluči da korisnički sadržaj nije sukladan ovim uvjetima korištenja ili da nije prikladan za ovu web-stranicu, bit će uklonjen s web-stranice bez slanja obavijesti korisniku. Korisnički sadržaj mora biti prikladan za forum. Ne ograničavajući razloge odbijanja korisničkog sadržaja, imamo pravo odbiti, urediti ili ukloniti svaki korisnički sadržaj koji nije u skladu s našim smjernicama, koje je potrebno pročitati prije slanja svakog korisničkog sadržaja na web-stranicu. Slanjem korisničkog sadržaja na forum, vi također (1) potvrđujete da ste ovlašteni slati ili prenositi korisnički sadržaj; (2) slažete se da ste samo vi odgovorni za cijeli korisnički sadržaj koji šaljete; te (3) dajete vlasniku stranice i njegovim povezanim tvrtkama neopozivo, globalno, neekskluzivno, trajno, podložno podlicenciranju, prenosivo pravo oslobođeno tantijema i dozvolu za korištenje vašeg korisničkog sadržaja na ovoj web-stranici i na svim ostalim web-stranicama u vlasništvu vlasnika stranice ili njegovih podružnica (te na svim stranicama društvenih medija povezanih s vlasnikom stranice ili njegovim podružnicama). Možemo slobodno rabiti sve ideje, koncepcije, znanja, vještine i tehnike sadržane u korisničkom sadržaju ili izvedene iz njega u bilo koju svrhu uključujući razvoj, proizvodnju i marketing proizvoda. Stoga vas molimo da ne šaljete ideje, prijedloge ili materijale koje želite čuvati kao povjerljive ili za koje očekujete naknadu. Nemate pravo na potraživanja u vezi s korištenjem ili nekorištenjem korisničkog sadržaja. Slanjem korisničkog sadržaja primate na znanje da mi imamo pravo, ali ne i obvezu, rabiti, prikazivati i objavljivati vaše ime, fotografiju, glas, izgled, biografske podatke i/ili izjave diljem svijeta u okviru ove web-stranice i svih pridruženih web-stranica ili društvenih medija u vlasništvu vlasnika stranice ili njegovih podružnica. Ako iskoristimo bilo koje od tih prava, razumijete i slažete se da nećete dobiti nikakvu odštetu, naknadu, obavijest ili priznanje niti imate ikakvo pravo odobriti kako je vlasnik stranice iskoristio korisnički sadržaj. Svjesni ste da forumi sadržavaju mišljenja i poglede ostalih korisnika. Također ste svjesni da mi nismo odgovorni za točnost korisničkog sadržaja na web-stranici. Primate na znanje i slažete se da je korisnički sadržaj odgovornost jedino osobe koja ga je poslala na forum. Primate na znanje i slažete se da ćete procijeniti i snositi sav rizik vezan za korištenje korisničkog sadržaja uključujući i rizik oslanjanja na točnost, potpunost ili korisnost korisničkog sadržaja. Zadržavamo pravo u svako doba i prema vlastitoj procjeni prekinuti, privremeno ili trajno, vašu mogućnost slanja korisničkog sadržaja i/ili vašu mogućnost pristupanja korisničkom sadržaju uz prethodnu obavijest ili bez prethodne obavijesti. Slažete se da nismo odgovorni prema vama ni prema trećim stranama za privremeni ili trajni prestanak prihvaćanja korisničkog sadržaja. Ne zaboravite da se svaki korisnički sadržaj koji šaljete na web-stranicu preko mobilnog uređaja pohranjuje na taj mobilni uređaj. Sigurnost vašeg mobilnog uređaja te informacije i materijali sadržani na njemu, kao i zaporka koju imate na mobilnom uređaju za pristup web-stranici, samo je Vaša odgovornost. Imamo pravo odrediti maksimalnu količinu korisničkog sadržaja koji se čuva na web-stranici. Nismo odgovorni za štetu ili gubitak koji je nastao kao posljedica brisanja ili nečuvanja poruka, komunikacija ili ostalog korisničkog sadržaja vezano uz održavanje maksimalne količine čuvanih podataka. Dodatni uvjeti reguliraju određene značajke ili sadržaje na web-stranici kao što su ponude, nagrade, natjecanja, natječaji i klađenja. Sudjelujući u aktivnosti na web-stranici koja je regulirana dodatnim uvjetima, kao što je nagrađivanje, natjecanje, natječaj ili klađenje sa službenim pravilima, slažete se i prihvaćate dodatne uvjete zajedno s ovim uvjetima korištenja. Ova web-stranica nudi se „kakva jestˮ i „prema dostupnostiˮ. Osim ako nije drukčije navedeno, sukladno zakonu koji je na snazi, vlasnik stranice se do najveće moguće mjere izričito odriče svakog jamstva, izričitog, zakonskog ili prešutnog uključujući, ali ne ograničavajući se na sva jamstva tržišne raspoloživosti, prikladnost za posebnu svrhu ili povrede prava. Vlasnik stranice ne jamči da će web-stranica ispuniti vaše zahtjeve ili da će pristup web-stranici biti neprekinut, pravodoban, siguran ili bez nedostataka ni da će se nedostaci, ako postoje, ispraviti. Vlasnik stranice ne jamči za rezultate koji se mogu dobiti korištenjem ove web-stranice te za točnost, kvalitetu ili pouzdanost informacija dobivenih putem web-stranice. Razumijete i slažete se da materijal i/ili podatke preuzete ili na neki drugi način dobivene putem ove web-stranice rabite na vlastiti rizik te da ste samo vi odgovorni za štetu na svom računalnom sustavu ili za gubitak podataka koji je proizašao iz preuzimanja takvih materijala i/ili podataka. Nikakav savjet ili informacija, bilo usmena, bilo pismena, koju ste dobili od vlasnika stranice ili putem ove web-stranice nisu nikakvo jamstvo koje ovdje nije izričito navedeno. Razumijete i slažete se da ni u kojem slučaju vlasnik stranice, njegove podružnice i njegovi direktori, službenici, zaposlenici, zastupnici, opunomoćenici ili predstavnici nisu odgovorni za izravnu, neizravnu, posebnu, slučajnu, posljedičnu, kaznenu ili nematerijalnu štetu uključujući, ali ne ograničavajući se na gubitak prava na korištenje, gubitak prihoda, uštede ili dobiti, gubitak podataka, gubitak ugleda, troškove nabave zamjenske usluge te svaku drugu neizravnu, posebnu, slučajnu ili posljedičnu štetu bez obzira na uzrok i bilo koju teoriju odgovornosti, zbog kršenja ugovora, delikta (uključujući nemar i isključivu odgovornost) ili kao posljedice (1) korištenja ili nemogućnosti korištenja web-stranice; (2) troškova nabave zamjenske usluge, proizvoda ili web-stranice; (3) neovlaštenog pristupa ili mijenjanja vaših prijenosa ili podataka (uključujući osobne podatke); (4) izjava ili postupanja treće strane na web-stranici; ili (5) bilo koje druge stvari u vezi s web-stranicom. Ova ograničenja se primjenjuju bez obzira na to je li vlasnik stranice bio obaviješten o mogućnosti pojave takve štete te bez obzira na nemogućnost ispunjenja ključne svrhe bilo kojeg ograničenog pravnog lijeka. Ovo isključenje odgovornosti primjenjuje se u najvećoj mogućoj mjeri koja je dopuštena prema zakonima koji su na snazi. Trgovački znakovi i logotipovi prikazani na ovoj web-stranici vlasništvo su vlasnika stranice, njegovih podružnica ili vlasnika treće strane. Nemate pravo rabiti ni prikazivati trgovačke znakove ili uslužne oznake u vlasništvu vlasnika stranice bez našeg prethodnog pismenog odobrenja. Nemate pravo rabiti ili prikazivati tržišne znakove ili uslužne oznake prikazane na ovoj web-stranici bez odobrenja vlasnika. Uložit ćemo razuman trud da omogućimo dostupnost ove web-stranice, ali imamo pravo s vremena na vrijeme prekinuti, ograničiti, izmijeniti ili ukloniti, privremeno ili trajno, web-stranicu ili neki njezin dio bez prethodne obavijesti. Nismo odgovorni za štetu ili gubitak koji je nastane kao posljedica takvih radnji. Imamo pravo u svako doba prekinuti vaše korištenje ili pristup web-stranici te imamo pravo potpuno ili djelomično izbrisati korisnički sadržaj bez prethodne obavijesti ako za to imamo dobar razlog koji uključuje kršenje ovih uvjeta korištenja i naših smjernica. Nismo odgovorni za štetu ili gubitak koji nastanu kao posljedica prekida korištenja web-stranice u ovakvim slučajevima. U slučaju prekida dužni ste obustaviti korištenje web-stranice i slažete se da odredbe Ugovora vezane za vlasništvo, trgovačke znakove, naknadu štete, odricanje odgovornosti ili jamstva, ograničenje odgovornosti i mjerodavno pravo ostaju na snazi i nakon prekida. Ova web-stranica može sadržavati poveznice na druge web-stranice. Te su poveznice ponuđene samo radi lakšeg pristupa tim drugim stranicama. Prihvaćanje proizvoda, usluga ili podataka trećih strana nije izričito ili neizravno izraženo podacima, materijalom ili sadržajem treće strane koje sadržava, na koje upućuje, koje uključuje i s kojima je povezana ova web-stranica. Sve informacije, podaci, mišljenja, preporuke, proizvodi ili usluge koje pruža treća strana preko poveznica na druge web-stranice ili koji su na drugi način dostupni preko tih web-stranica odgovornost su samo te treće strane, a ne vlasnika stranice. Vaše korištenje web-stranica treće strane predmet je uvjeta korištenja i pravila o privatnosti tih web-stranica. Slažete se da ćete nadoknaditi štetu i osloboditi odgovornosti vlasnika stranice, njegove podružnice, direktore, službenike, zaposlenike, zastupnike i druge predstavnike od svih potraživanja, obveza, prava na odštetu i troškova uključujući, ali ne ograničavajući se na takse i troškove koji proizlaze ili su povezani s: (a) kršenjem uvjeta korištenja; (b) vašim korištenjem ove web-stranice uključujući, ali ne ograničavajući se na prijenos ili postavljanje informacija ili materijala na ovu web-stranicu; i (c) tvrdnjom ili navodom da vaš korisnički sadržaj sadržava povrede intelektualnog vlasništva ili druga vlasnička prava ili prava na privatnost treće strane. Imamo pravo prema vlastitoj procjeni s vremena na vrijeme mijenjati ove uvjete korištenja ažurirajući ih na ovoj web-stranici te određujući datum stupanja na snagu nove verzije uvjeta korištenja. Datum „zadnje izmjeneˮ na vrhu uvjeta korištenja pokazuje kada je bila zadnja izmjena. Ako nastavite s korištenjem web-stranice nakon objave nove verzije uvjeta korištenja, to znači da prihvaćate te izmjene. U skladu s tim, pri svakom posjetu ovoj web-stranici trebali biste provjeriti je li objavljena nova verzija ovog Ugovora. Ako imate bilo kakva pitanja ili nedoumice u vezi s ovim uvjetima korištenja ili u vezi s web-stranicom, možete stupiti s nama u kontakt kao što je prikazano u pravilima o privatnosti ili dijelu „Kontaktirajte s namaˮ na web-stranici. Ako bilo koja odredba iz ovih uvjeta korištenja postane bespravna, ništava, nevaljana ili neprovediva, taj dio će se izdvojiti iz uvjeta korištenja i neće utjecati na valjanost ili provedivost ostalih odredbi. Svi dijelovi će ostati na snazi i nakon prekida prava korištenja ove web-stranice. Podaci o web-stranici namijenjeni su samo za korištenje stanovnicima Republike Hrvatske. Ostale države mogu imati zakone, regulatorne uvjete ili liječničku praksu koji se razlikuju od ovih u Republici Hrvatskoj. Ugovor i rješavanje bilo kakva spora u vezi s ovim Ugovorom, web-stranicom ili stavkama koje kupujete preko ove web-stranice te sve neugovorne obveze koje proizlaze ili su u vezi s uvjetima korištenja, regulirat će se u skladu sa zakonima Republike Hrvatske, bez utjecaja na načela vezana za pravne sukobe. Bilo kakva pravna radnja ili postupak između vlasnika stranice i vas u vezi s ovim Ugovorom vodit će se isključivo ispred nadležnog suda u Republici Hrvatskoj, čiju osobnu i isključivu nadležnost priznajete.