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GENERAL SALES CONDITIONS The website vialala.com (‘the Site’) is managed by Vialala SAS (‘Vialala’), SAS with a capital of EUR 22,400, registered in the Paris Register of Business and Companies under number 813 466 588, headquartered in 5 rue Molière - 7500 11 Paris, telephone number 09 83 58 18 13 and e-mail address contact@vialala.com. Vialala is registered in the Register of Travel and Stay Operators under the number IM075170052 - Financial guarantee: APST, 15, avenue Carnot 75017 Paris - RCP: Hiscox Europe Underwriting Limited, 12 Quai de Queyries CS41177 33072 Bordeaux. Vialala proposes the offers presented on the Site and sells them to any major Internet user who is in a position to contract legally and who has expressly stated - by ticking the box provided for this purpose - that he has read and accepted the present general conditions of sale and the services offered on the Site (tourist packages, ancillary services, etc.), which are contained in the description sheets of the said services. 1 - Summary of the Rights of Travelers (Articles L. 211-8, R 211-1-2 and R. 211-4 of the Tourism Code) Vialala recommends that the following information forms, as provided for in the Tourism Code, be read before registration: The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the Tourism Code. You will therefore enjoy all the rights granted by the European Union for stays, as transposed into the Tourism Code. Vialala is entirely responsible for the proper execution of the entire stay. In addition, as required by law, Vialala has protection to reimburse your payments and, if the transport is included in the package, to ensure your repatriation in the event of insolvency. Essential rights provided for in Directive (EU) 2015/2302 transposed into the Tourism Code: Travelers will receive all essential information on their stay before concluding the travel contract. The organizer and the retailer are responsible for the proper performance of all travel services included in the contract. Travelers receive an emergency telephone number or contact information from a point of contact to contact the organizer or retailer. Travelers may transfer their package to another person, subject to reasonable notice and possibly additional charges. The price of the package can only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the contract, and can in any case not be changed less than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveler may dissolve the contract. If the organizer reserves the right to increase the price, the traveler is entitled to a reduction in the price in case of a reduction in the corresponding costs. Travelers can terminate the contract without paying a termination fee, and be fully reimbursed for payments made if one of the essential elements of the package, other than the price, is significantly modified. If, before the start date of the package, the trader responsible for the package cancels the package, travelers can obtain reimbursement of the sums paid and compensation, if necessary. Travelers can terminate the contract without paying a termination fee before the start date of the package in exceptional circumstances, for example, if there are serious safety problems at the destination that may affect the package. In addition, travelers may, at any time before the start date of the package, terminate the contract by paying appropriate and justifiable termination fees. If, after the start date of the package, important elements of the package cannot be provided as intended, other appropriate services shall be offered to the traveler, without additional cost. Travelers can terminate the contract without paying a termination fee when the services are not performed in accordance with the contract, and/or when this seriously disrupts the execution of the package and the organizer does not remedy the problem. Travelers are also entitled to reduced prices and/or compensation in the event of non-performance or misperformance of travel services. The organizer or retailer must provide assistance if the traveler is in difficulty. If the organizer or retailer becomes insolvent, the amounts paid will be refunded. Vialala has signed an insolvency protection agreement with the APST. Travelers may contact this organization (APST- 15 avenue Carnot- 75017 Paris - info@apst.travel - 01 44 09 25 35) if they are denied services due to the insolvency of Vialala. For more information: https://www.legifrance.gouv.fr/affichCode.do?cidTexte=LEGITEXT000006074073&dateTexte=&categorieLien=cid 2 - Offers: 2.1 Travel contract The fact sheets and/or travel programs on the Website constitute an offer and engage Vialala. However, Vialala reserves the right to change the elements of the agreement at any time. In this case, the description sheets and/or travel programs are updated on the Site, such modifications are not applicable to orders already placed, except for the tariff changes resulting from the application of Articles L. 211-12, R. 211-8 and R. 211-9 of the Tourism Code. The total price will be displayed when booking confirmation. Please note that there may be minimal variations between the photos on the description sheets and the products provided. 2.2 Travel advice The travel council, called "Travel Planning", consists of advice to the travel organization. It brings expertise on travel (accommodation, activity, travel, etc.). With the exception of promotion phases, prices are fixed according to the duration of the trip and hire Vialala. However, Vialala reserves the right to change the elements of the agreement at any time. The Board does not commit Vialala to the proper execution of the journey. Vialala is limited to designing a tailor-made holiday program for its clients. 3 - Order of services (Travel contract): The process of ordering tourist services on the Site is as follows: (a) the customer selects the offer of their choice; (b) they choose the dates, destination and duration of the stay to obtain a quotation; (c) they shall provide the information necessary for their reservation. They must ensure that the names, first names and civility of all the participants in the trip provided are correct. Any post-registration correction of the spelling of a name, first name or civility may result in a fee per request for modification; (d) they select the means of payment of their order. The customer must pay online by credit card (Blue card, Visa, Mastercard, American Express) by giving their credit card number before final validation of his order. In this case, the availability of the service is guaranteed as soon as the customer validates their order. The customer will have to enter their bank details on a secure site accessible from the Vialala site. In advance, they will be asked to check the details of their order and price, and to read the contractual conditions applicable to their order and to validate the payment. (e) the customer is able to check the details of their order and the price; they must be aware of the contractual conditions applicable to their order; (f) they then validate their order, thereby expressing their consent to be engaged under the terms of the contract that is then validly concluded; (g) the registration of the customer's order shall be taken into account by Vialala from that time; h) the customer receives a confirmation email from Vialala. (i) Vialala sends the client its travel documents (voucher, etc., as appropriate) within 7 days prior to departure, using the contact information provided. It is the sole responsibility of the client to communicate valid contact details and to update them, in order to benefit from the services ordered. Important: In order to ensure the comfort and safety of travelers, persons with disabilities and with reduced mobility must, before registration, provide Vialala with essential information on their disability in order to enable assistance and adaptation of the service made available to all travelers appropriate to their specific needs. For security reasons, Vialala may require non-self-governing persons to be accompanied by a person who will be able to provide them with the assistance necessary for their stay. The customer has no right of withdrawal after the contract is concluded, even in the context of a distance sale in accordance with the legal provisions (Articles L121-16-1 and L.121-21-8 of the Consumer Code). The means of payment referred to in Article 3 shall be bank cards: Blue card, Visa, Mastercard, American Express. 4 - Payment schedule: Benefits purchased on the Site must be paid by the customer in accordance with the following schedule and terms: At the time of the order, the customer opts: - For the full payment of the benefit price (100%) or, - Payment of a 30% down payment of the amount of the trip; in this case, the balance (70%) will automatically be charged 30 days before the departure date (not applicable for travel advice). Less than 30 days before departure, Vialala reserves the right to terminate the contract with the customer in full and without notice and thus to cancel, without penalty to be paid to the customer, the contract concluded with them in the event of non-payment of the price of the services in accordance with the payment schedule defined above. 5 - Cancelation due to customer: In the event of cancelation of a travel contract, the insurance premium, visa fees when obtained and non-refundable hotel bookings are not refundable. When cancelation occurs as a result of the customer, a cancelation/termination fee is deducted: - more than 30 days before departure: 30% of the total amount of the trip, - between 30 days and 10 days before departure: 60 % of the total amount of the journey, - less than 10 days before departure, the day of departure or after departure: 100 % of the total amount of the trip. Certain circuits are subject to special cancelation conditions. These specific conditions are mentioned in the description of the circuit on the Site and will then be applied in case of cancelation. Cancelation fees may be covered by the subscription of a cancelation insurance. In any case, if the client does not attend the first service at the times and places mentioned in their travel book or if the client is unable to participate in the trip, in particular if they fail to present the documents necessary for the trip (passport, visa, vaccination certificate or other), the trip will not be reimbursed. The customer may cancel their reservation without charge before the start of the journey if exceptional and unavoidable circumstances, beyond the control of the parties and occurring at or near the place of destination, have significant, proven and objective consequences for the performance of the contract. To cancel your order, the client must send a registered letter with acknowledgement of receipt to Vialala - Reservation service - 5 rue Molière - 75001 Paris. Only the date of receipt by Vialala of this request will be taken into account when calculating any penalties due by the client. 6 - Modification by the client: Any request for modification of the original order by the customer is processed according to availability. It must be addressed in any written form containing an acknowledgement of receipt to the following address: Vialala - Reservation service - 5 rue Molière - 75001 Paris. Only the date of receipt by Vialala of this request will be taken into account. Notified more than 30 days after the departure or supply of the first reserved service, any modification of the order will result in 100 € of file fee per person. Notified 30 days or less from the date of departure or supply of the first reserved service, any modification shall be considered a cancelation and invoiced in accordance with the conditions of Article 5: "Cancelation as a result of the customer". 7 - Cancelation due to Vialala before departure: If Vialala were required to cancel the travel contract outright, we would reimburse the client for the sums received within 14 days. In addition, and within the same period, the customer would receive compensation equal to the penalty that they would have incurred if the cancelation had occurred on that date. However, an amicable agreement may be reached for the acceptance by the client of a substitution trip or stay proposed by Vialala. The customer will not be entitled to compensation if Vialala is prevented from performing the contract due to exceptional and unavoidable circumstances. No compensation shall be payable if the number of participants required for the performance of a trip or stay is not reached and Vialala informs them of the termination of the contract at the latest: - 20 days before the day of departure in the case of travel of more than six days; - seven days before the day of departure in the case of travel of two to six days; - 48 hours before the day of departure in the case of travel of less than two days. 8 - Change of travel contract as a result of an outside event: If, before departure, an external event in Vialala leads to the modification of one of the essential elements of the contract, Vialala notifies the client as soon as possible and offers them, either a modification of the service(s) concerned or a substitution trip. Vialala informs the customer of the impact of this change on the price of the trip or stay, both upward and downward. The customer can then either resolve the contract or accept the proposed amendment. In the event that the customer opts for the termination, Vialala will reimburse the sums received by Vialala within 14 days. In both cases (cancelation or acceptance of the change), Vialala must be informed of the client’s decision within 7 days of receipt of the above-mentioned information if it takes place more than 15 days prior to departure and within 2 days if it takes place within 15 days of departure. If no reply is received within this period, the customer will be deemed to have opted for the proposed amendment. The same rules apply in the case of price increases of more than 8%. 9 - Price change: After the conclusion of the contract with the customer, the agreed price is subject to upward and downward revision to take account of the variation: (1) fees and charges for services offered such as tourist, boarding, landing in ports; 2) exchange rates. In the event of any change in either of these data, the change in the price will be made on the following basis: (a) In the case of taxes and royalties, the Site shall indicate the amount of the taxes and royalties used as a reference when establishing prices. The cost of travel will be increased or reduced by the same amount as the increase or decrease after the conclusion of the contract. (b) Change in the exchange rate: if the fluctuation in currency prices were to affect the total price of travel by more than 3%, this impact would be fully reflected in the price of travel both upward and downward. The change in the exchange rate is only appreciable on the services that are invoiced in Vialala in foreign currencies. The increase in the sale price may be notified to the customer no later than 20 days before the date of departure. 10 - Transfer of travel contract: The customer may assign their contract until the contract has been effective, if the transferee fulfils the same conditions as he is required to make the journey or stay (identical accommodation and boarding arrangements, same travel formula, same number of passengers, children in the same age group). The customer may not assign their insurance contracts or assistance contracts. The client is required to inform Vialala of their decision by registered letter with acknowledgement of receipt no later than seven days before the start date of the trip or stay. The transfer incurs an additional minimum file fee of 79 € per person. If the case costs, in case of transfer, are higher than those indicated, Vialala shall immediately inform its client and provide the necessary supporting documents. The assignor of the contract and the assignee shall be jointly and severally liable for the payment of the balance of the price as well as any additional costs, charges or other costs arising from the assignment. 11 - Hotels and cabins: - Vialala specifies the site the classification of hotels by stars or categories established by the local Tourist Ministries according to standards that are different from French standards. - The single rooms, despite an extra charge, are not as well located, and smaller than the double rooms. Triple or quadruple rooms are double rooms in which a third, or even a fourth, less comfortable extra bed is added in the same space, thereby reducing the available space in the room. Vialala recommends that families of four should take two double rooms or designated family rooms. - When the site specifies that the room is on the side of the sea or garden or other, the view is never guaranteed. The view of the sea or the garden or other can be frontal, lateral, partial. - According to international regulations, on the day of departure, the rooms must be vacated at noon, even if the departure takes place only in the evening. Exception: for some tours, when clearly specified in the program, the check-in time in the room is normally from 2 p.m. - Any service not used by the client is non-refundable. For cruises, the individual cabins, despite paying an extra fee, are smaller than the double cabins. The triple or quadruple cabins are known as legends on the boat's plane. Vialala recommends families of four to take family cabins, which are legendary for the boat. On the day of departure, the cabins must be released at 8 a.m., even if the landing takes place later. Transfers not used by the client are non-refundable. 12 - Meals: The tour or half-board stay includes: one dinner, one night, and one breakfast. The tour or full-board stay includes dinner, one night, breakfast and lunch. The program meal tour includes only the meals mentioned in the description of the services. For tours and cruises, the meals indicated "free" are at the customer's expense. Drinks, including mineral water, are charged unless otherwise stated in the brochure. For cruises, the type of beverages and the quantities included are indicated on the product page of the brochure. In the "all inclusive" Board Basis, the services stop after the lunch of the day of departure. Please note that all clients of the same party must have the Board Basis. 13 - Trips and excursions: - The advice given by the Ministry of Foreign Affairs (red or orange areas on the Quai d’Orsay site) may lead Vialala to significant modification of the circuit or cancelation of the circuit for safety reasons. In this case, Vialala will propose to the customer the most suitable alternative either another destination, the same destination at another departure date with a possible tariff change or by making a refund of the circuit. - The stages of the circuit may be modified in accordance with changes in the timetables of domestic flights or local requirements in respect of which scheduled destinations are temporarily unavailable. They can be reversed or shifted. However, all visits are respected to the extent possible. The names of the hotels used for accommodation are given for information purposes and may be replaced by other hotels of similar category. - During excursions purchased on site, drinks and meals taken outside the hotel are not included even in the case of a full-board stay. Hotels do not provide a basket of meals in compensation. Vialala cannot be held responsible for excursions purchased directly from local providers. Tours and excursions are not suitable for non-self-governing persons, especially because of the free time available, persons with reduced mobility, both because of the inadequacy of local chartered vehicles and, often, the lack of accessibility to sites. Please note that some excursions are subject to a minimum number of participants. Cruise stopovers may be modified in accordance with local requirements and/or cultural events and/or due to climatic conditions in which planned stopovers are temporarily unavailable. Only the pilot-in-command has the authority to make these decisions. They can be reversed or shifted. However, all visits are respected to the extent possible. Depending on the stopovers, the landing of the vessel may be carried out directly at the dock in the ports or in a boat, only the pilot-in-command is authorized to make such decisions. During on-site tours, personal expenses for drinks and meals taken outside the hotel will not be reimbursed, since these day trips are usually offered with a packed lunch or meal in a restaurant. 14 - Guaranteed departure, minimum participants and maximum participants 1) For cruises and tours, where the word "Guaranteed departure" is used or a minimum number of participants is not mentioned, Vialala does not make a trip subject to a minimum number of participants. When a minimum number of participants is foreseen and not reached, Vialala informs the client of the cancelation of the stay or the trip as soon as possible. Vialala's silence is confirmation of departure and waiver of the minimum number of participants condition. 2) For tours, the maximum participants indicated on the Site is the maximum number of people sharing the same bus and supported by the same guide. This reference does not in any way relate to the number of persons at sites, restaurants and hotels and other means of transport used during the tour program (boat, cable car). This maximum may fluctuate between 1 and 2 persons to respond favorably to requests from persons wishing to travel together. 3) For excursions: some excursions are subject to a minimum of participants, if not reached, the excursion will not take place. 15 - Paid activities: Paid activities are activities offered and organized by providers not linked to Vialala. These activities, of which the customer has the free choice, are subject to the conditions of sale under the said providers. The information provided by Vialala is purely indicative and does not imply any liability. 16 - Formalities: Information on the various administrative, customs and health formalities necessary for the completion of travel and border crossings, presented as an indication and not exhaustive under the heading "Practical information" of each trip or stay, is intended only for persons of French nationality. Foreigners must contact the embassy or consulate before ordering. In the event that new requirements concerning administrative or health provisions are laid down by the countries of destination, between the date of dissemination of the stay and the date of departure, Vialala will inform the client accordingly. Vialala advises its clients on the use of passports for border crossings. If the National Identity Card is accepted, those whose validity has expired less than 5 years are not accepted by other countries which consider them to be obsolete. Vialala also strongly advises its clients to consult the Travel Tips section of the website www.diplomatie.gouv.fr. A minor child, even a baby, who travels with his or her parents must have his or her identity card (including EU countries) or passport according to the destination. For those traveling to Morocco, if the child travels with his or her parents, it is recommended that you also bring a document proving the parentage (a copy of the family booklet or a copy of the birth certificate). A minor who travels in certain countries (Morocco, Tunisia, Turkey) with only one of his parents or accompanied by a person who does not have parental authority must be provided with an authorization to leave the territory which must respect a particular formalism and must sometimes be provided with other document(s). It is strongly recommended that the client carry out the necessary checks with the authorities concerned. A minor who travels unaccompanied by a holder of parental authority (or a person who is unable to prove that he or she holds parental authority) shall always be provided with, in addition to his or her identity card or passport, an authorization to leave the territory given by a holder of parental authority. This authorization will be drawn up using the form available on the website www.service-public.fr, which must be duly completed and signed by the holder. The minor must be provided with this authorization and also with a legible photocopy of an official document proving the identity of the signatory of this form. It is up to the client to scrupulously comply with the required formalities by bearing the costs and to ensure that the names and surnames on their travel documents correspond exactly to those on their identity documents, passports or visas. Vialala is not responsible for the customer’s failure to comply with his obligations, in particular in the case where he is denied boarding or disembarkation and/or the payment of a fine. Vialala does not accept the registration of an unaccompanied minor. Consequently, Vialala cannot be accused of refusing to sell a travel contract to an unaccompanied minor. Similarly, Vialala cannot be held liable if, despite this prohibition, an unaccompanied minor is registered, without his knowledge, to one of the trips or stays. Important: 1) The United States Department of Homeland Security has put in place an electronic online travel authorization system called "ESTA" for access to or transit through United States territory by an airline or marine. The request for a travel authorization must be made by the travelers as soon as possible and no later than 72 hours before departure, from the website https://esta.cbp.dhs.gov/ by filling out an online form equivalent to the green card given on board or on board the plane. Since September 8, 2010, applications for authorization are paid online, by credit card, at the time of application. The electronic travel authorization shall be individual and shall apply to all nationals of the countries covered by the visa-free program, including children accompanied or not. It does not guarantee entry into the United States at the border crossing, but only allows passengers arriving in the United States or in transit to board an airline or a shipping company under the visa waiver program. Foreign nationals must comply with the various regulations in force, depending on their nationality. For more information, we also recommend that you visit the site: www.office-tourisme-usa.com/formalites-etats-unis.php (2) Citizens of countries that are not subject to a visa requirement must obtain an Electronic Travel Authorization (EVA) to fly to or through Canada. (cost:$Ca - to be completed on the official website www.canada.ca/ave). 17 - Ability to travel: Vialala draws the attention of clients with physical, mental or psychological health problems to the autonomy necessary for the performance of certain trip. Vialala advises a medical examination before any trip. For security reasons, Vialala may require non-self-governing persons to be accompanied by a person who will be able to provide them with the assistance necessary for their stay. 18 - Risks: Some very likely events or risks of political events (such as wars, disturbances) or natural events (such as tsunami, earthquake, cyclone) may occur after posting on the Travel and Stay Site. Vialala reserves the right to refuse registration for a destination where such an event has occurred or is most likely to occur, without such refusal being a refusal to sell. 19 - Personal effects: Valuables and money must be deposited in the hotel safe. Vialala is not responsible for personal items lost, lost or forgotten during travel, transportation and stays and recommends that you do not put valuables or medicines in checked baggage or bring valuables with you. 20 - Good to know: ・ Purchases: all purchases made on site are the sole responsibility of the customers, even if they are made on the advice of a Vialala guide. It is not recommended to buy manufactured objects or souvenirs made from protected species, whether they are animals (such as turtles), fish (such as sharks), coral, shellfish or crustaceans. The purchase of these products violates global maritime law and encourages the plundering of natural reserves severely punished by local laws. Please also note that the importation of counterfeit goods is severely punished by French Customs. ・ Amendments: in most cases, it is not possible, locally, to modify reservations. In case of change, the additional fee is payable on the spot. Unconsumed benefits are not refunded. ・ Excursions, activities, guided tours, etc.: some excursions, activities, guided tours, etc., are sold directly on site. They may be canceled due to force majeure circumstances or if the minimum number of participants is not reached. The customer will not be entitled to any compensation. The prices and programs indicated on the site are indicative. These excursions are not refundable in case of cancelation of the client. Claims must be made on the spot with the organizer of the excursion. ・ Vialala cannot be held responsible if outdoor activities cannot be carried out due to weather conditions. 21 - Pre-Routing and Post-Routing: Pre- and post-shipment purchased on the sole initiative of the customer is in any case the exclusive responsibility of the customer. 22 - Animals: As a general rule, pets are not allowed in trips organized by Vialala. Access to hotels and restaurants is often prohibited. Pets are not allowed on tours and cruises organized by Vialala. 23 - Claims: Any claim for non-compliance, non-performance or improper performance of the travel contract must be notified in writing as soon as possible to the Vialala contact whose contact details are given by Vialala to the client. After the return, the claim must be sent to Vialala as soon as possible, together with the supporting documents, to the following address: Vialala - Claim - 5 rue Molière - 75001 Paris. After having seized the service Réclamation and in the absence of a satisfactory answer, the client may refer the matter to the Ombudsman for Tourism and Travel (MTV Mediation Tourism Voyage - BP 80303 - 75823 Paris cedex 17), when all domestic remedies have been exhausted. The procedures for referring the matter to the Ombudsman for Tourism and other practical information are available on the website www.mtv.travel. 24 - Insurance: No insurance is included in the travel contract. The customer may purchase from the Site an insurance contract covering the risks associated with the performance of the services offered on the Site and according to the conditions set out on the Site. The insurance contract is then concluded directly between the client and the insurance company. Therefore, only the insurance company is responsible to the customer for the underwriting and performance of such contracts. If the customer justifies an earlier guarantee for the risks covered by the underwritten insurance, the customer has the possibility to waive this insurance free of charge within 14 days of its conclusion and as long as no guarantee has been implemented. 25 - Responsibility: When the client finds that a travel service is not in conformity, they must immediately inform the Vialala contact whose contact information is given by Vialala. - Non-compliance of a travel service: If Vialala confirms the existence of the non-compliance, it shall remedy it, unless it is impossible or entails disproportionate costs. If it does not remedy the situation, the customer may either remedy it himself and claim reimbursement of the necessary expenses or claim a reduction in the appropriate price, increased if necessary by additional compensation in the case of separate, actual and justified damage. - Non-issuance of a significant portion of travel services: Where a significant proportion of the travel services ordered cannot be provided, Vialala offers, without additional cost to the customer, other appropriate services, if possible of equal or higher quality. It shall grant an appropriate price reduction if the services offered are of a lower quality than that specified in the contract. The customer may refuse the services offered only if they are not comparable to those provided for in the contract or if the price reduction granted is not appropriate. In this case, where it is impossible to offer other services, the customer may claim, if necessary, a reduction in the appropriate price, possibly increased by additional compensation. - Non-compliance causing a considerable disruption of the execution of the trip or stay: Where a non-conformity seriously disrupts the performance of a trip or stay and Vialala fails to remedy it within a reasonable time fixed by the customer, the customer may resolve the contract without paying a resolution fee and request, where appropriate, an appropriate price reduction, possibly accompanied by additional compensation, in the event of separate damage actually suffered and justified. Vialala shall be exempt from liability where the non-conformity, non-performance or improper performance of the travel contract is attributable either to the client or to the unforeseeable and inevitable fact of a third party outside the provision of the services provided for in the contract, or to exceptional and unavoidable circumstances. Vialala, in order to cover the consequences of its professional civil liability, has taken out insurance with Hiscox Europe Underwriting Limited, 12 Quai de Queyries CS41177 33072 Bordeaux. In the event of liability, Vialala benefits from the provisions of the International Conventions limiting the conditions under which compensation is due and/or the extent of such compensation, provided that such limits and exclusions are applicable to providers participating in the provision of tourist and travel services. 29 - Personal data: Personal data collected by Vialala (such as name, first name, postal and e-mail address, telephone number, date of birth and travel preferences) are used for the management of customer orders (reservation, invoicing, handling of unpaid bills...), for the processing of their travel/quotation projects, to better know them and thus to better serve them (marketing analyzes, sending of adapted offers ...). Certain information must be provided to Vialala; they are marked visibly with an asterisk. If they are not supplied, the client's requests cannot be processed. Other information requested is optional. Some of the personal data collected by Vialala will be communicated, processed and stored by third parties: technology partners, subcontractors within the meaning of the regulations, who help Vialala to provide its services, as well as suppliers of travel reserved by the client (such as hotels...). Some of these third parties may be based outside the European Economic Area ("EEA"). Vialala retains the personal data of its clients in order to fulfill its legal and audit obligations, as long as necessary and in accordance with any retention period required by law. Upon proof of identity and within the limits of the regulations, the client may object, access, rectify or delete the data concerning him or her or define the fate of his or her data after his or her death by writing to Vialala at the following address: (Vialala - Direction Juridique - 5 rue Molière - 75001 Paris). In the case of a strictly personal right, it may be exercised only by its owner or by his legal representative if he is a minor or a person incapable of being a minor. In the event of a complaint concerning the use of customer data, Vialala will try to resolve it as soon as possible. Internet users can contact Vialala at: Vialala - Direction Juridique - 5 rue Molière - 75001 Paris. The client is entitled to lodge a complaint with the CNIL if he considers that the use of his personal data does not comply with the data protection regulations or if he has reason to believe that his personal information is or has been used in a manner which is not in conformity with the law. The customer has the right to oppose the call. For this purpose, it may be listed on the Bloctel list: https://conso.bloctel.fr/. 30 - Intellectual property: The customer is informed that it is prohibited to reproduce, represent or adapt all or part of one or more elements of the Site. 31 - Evidence: It is expressly agreed that the data contained in Vialala's information systems are conclusive as to the orders, requests, and any other elements relating to the use of the Site. They may be validly produced, including in court, as evidence on the same basis as any written document. 32 - Applicable law: Any contract between Vialala and the client is subject to French law.
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Uvjeti putovanja Opći uvjeti poslovanja (Opći uvjeti i uputstva za paket aranžmane) OPĆE ODREDBE / Opći uvjeti sastavni su dio Ugovora o putovanju sklopljenog između turističke agencije Koncept putovanja d.o.o. (organizatora putovanja) i putnika (ugovaratelja) te su pravno obvezujući za obje strane. U slučaju da je u pojedinom paket - aranžmanu objavljena odredba različita od objavljenih uvjeta u točkama ovih općih uvjeta, primjenjuje se odredba/uvjet objavljen u paket - aranžmanu. UGOVOR O PUTOVANJU / Opći uvjeti poslovanja primjenjuju se na paket aranžmane koje organizira turistička agencija Koncept putovanja d.o.o.. Na paket aranžmane kod kojih odgovorni organizator nije Koncept putovanja d.o.o. primjenjuju se opći uvjeti odgovornog organizatora te Koncept putovanja d.o.o. ne odgovara za provedbu istih. Organizator putovanja je turistička agencija koja je u ugovoru o putovanju određena kao organizator putovanja i jamči za provedbu objavljenog programa prema sadržaju aranžmana U slučaju rezervacije putem telefonskog poziva ili putem elektroničke pošte vrijede ovi Opći uvjeti objavljeni na internetskoj stranici Koncept putovanja d.o.o. odnosno na internetskoj stranici agencije organizatora putovanja. Smatrat će se da je putnik prihvatio odredbe Općih uvjeta poslovanja u trenutku kad je telefonski ili putem maila rezervirao aranžman. PRIJAVA / Prijave za aranžmane koje Koncept putovanja d.o.o. ima u svojoj ponudi mogu se izvršiti direktno u poslovnici agencije te dostavom potrebnih podataka telefonski ili putem elektroničke pošte. Prilikom prijave Koncept putovanja d.o.o. i putnik sklopit će ugovor koji je ujedno i potvrda o rezervaciji, a sadržava podatke o putnikovu paket aranžmanu. Putnik je prilikom sklapanja ugovora dužan navesti sve podatke i priložiti dokumente koje zahtijeva program putovanja te uplatiti akontaciju. Putnik koji prilikom sklapanja ugovora ne stavi na raspolaganje točne podatke, odgovara za sve troškove odnosno posljedice prouzročene korištenjem netočnih podataka. Ukoliko se putnik odluči za rezervaciju s opcijom od strane organizatora, vrijede uvjeti o sklapanju ugovora koji su navedeni na opcijskoj ispravi. Opcija ne vrijedi i nije obvezujuća u slučaju više sile ili stop bookinga. PLAĆANJE / Prilikom sklapanja ugovora potrebno je uplatiti 30% od cijene aranžmana, a ostatak najkasnije 21 dan prije putovanja. Sredstva plaćanja: gotovina, kreditne i debitne kartice, virmanske uplate. Organizator i putnik mogu ugovorom dogovoriti i drugačije mogućnosti plaćanja. Danom plaćanja smatra se dan kada putnik izvrši uplatu direktno u poslovnici Koncept putovanja d.o.o. odnosno kada je na transakcijskom računu organizatora putovanja zabilježena uplata putnika. Ukoliko putnik u predviđenom roku ne plati cijenu aranžmana ili jedan njezin dio, smatra se da je otkazao ugovor o putovanja i primjenjuju se odredbe o putnikovom otkazu putovanju. Putnik je prilikom polaska dužan voditelju putovanja dati na uvid ispravu o plaćenom aranžmanu (ugovor o putovanju / voucher / potvrdu o uplati). Ukoliko na putovanje dođe više osoba nego što je naznačeno na putnikovim dokumentima, organizator putovanja odnosno voditelj putovanja imam pravo uskratiti putovanje nenajavljenim putnicima. Ukoliko na putovanje dođu putnici drugačije starosne dobi nego što je naznačeno na putnikovim dokumentima, organizator putovanja odnosno voditelj putovanja ima pravo uskratiti putovanje putnicima ili prihvatiti sve putnike uz nadoplatu razlike u cijeni aranžmana na licu mjesta. Nadoplata će se izvršiti gotovinom ili drugim predviđenim sredstvima plaćanja (kreditna ili debitna kartica). CIJENE / Cijene aranžmana objavljene su u kunama i vrijede od datuma objavljivanja programa. Putnik je, osim osnovne cijene aranžmana, dužan platiti i sve obvezne doplate koje se, ukoliko nisu uračunate u osnovnu cijenu aranžmana, u ugovoru o putovanju zbrajaju s osnovnom cijenom aranžmana, mogućim neobveznim doplatama u konačnu cijenu aranžmana i tako na temelju ugovora predstavljaju ukupnu novčanu obvezu putnika. Organizator putovanja nije odgovoran za povećanje taksi, pristojbi i drugih doplata te će o eventualnim promjenama u režimu naplate istih pravovremeno obavijestiti putnika. U osnovnu cijenu aranžmana nisu uključene posebne usluge kao što su jednokrevetna soba, posebna prehrana, fakultativni izleti i slično. U slučaju da su pri pojedinačnom aranžmanu raspisane fakultativne usluge, putnik može izraziti želju za tim uslugama prilikom prijave i doplatiti ih povrh osnovne cijene aranžmana. Organizator putovanja može zahtijevati povećanje ugovorne cijene ako je nakon sklapanja ugovora došlo do promjene u tečaju ugovorene valute, do povećanja troškova prijevoza, uključujući i troškove goriva ili do povećanja pristojbi za određene usluge (u zračnim i ostalima lukama i sl.) koje utječu na cijenu putovanja, a za koje organizator nije znao niti je mogao znati. Organizator može povećati cijenu putovanja/aranžmana najviše 8% od ugovorene cijene, a u slučaju da je povećanje veće od 8% putnik ima pravo raskinuti ugovor. Organizator može povećati cijenu aranžmana najkasnije 20 dana prije početka putovanja. Ako je ugovorom o putovanju u paket-aranžmanu utvrđena mogućnost povećanja cijene, putnik ima pravo na sniženje cijene koje odgovara bilo kojem sniženju troškova do kojeg dođe nakon sklapanja ugovora i prije početka paket-aranžmana. U slučaju sniženja cijene organizator ima pravo od iznosa povrata koji duguje putniku oduzeti stvarno nastale administrativne troškove te je dužan na zahtjev putnika dati mu dokaze za te administrativne troškove. Organizator može tijekom prodaje pojedinog aranžmana umanjiti cijenu aranžmana kao ponude pod nazivom Last Minute, First minute i slično u svrhu poboljšanja prodaje tog aranžmana i bez utjecaja na već sklopljene ugovore o prodaji tog aranžmana. Mogući popusti i pogodnosti međusobno se uvijek isključuju i nikad se ne zbrajaju. Popust se obračunava isključivo na dio cijene bez obveznih ili dodatnih doplata kao što su ulaznice, boravišne pristojbe, zrakoplovne takse... PRAVO PUTNIKA NA RASKID UGOVORA / Putnik ima pravo otkazati putovanje, usmeno ili pismeno. U slučaju da putnik otkaže ugovor o putovanju, Koncept putovanja d.o.o. ima pravo na naknadu troškova nastalih otkazom ugovora. Visina povrata troškova otkaza aranžmana ovisi o vremenskom razdoblju prije dana početka usluge u kojem je putnik otkazao ugovor o putovanju. Ako putnik otkaže aranžman, Koncept putovanja d.o.o. od ukupne cijene aranžmana zadržava: Kad su stvarno nastali troškovi ili kada je udio u fiksnim troškovima grupe veći od onih u navedenoj ljestvici, organizator putovanja zadržava pravo naplate stvarno nastalih troškova. Ovi otkazni rokovi se primjenjuju i na promjenu datuma polaska ili smještajnog objekta te u svim drugim slučajevima. Ukoliko putnik za vrijeme trajanja putovanja na vlastitu želju ili zbog neophodne potrebe otkaže putovanje, po povratku nema pravo na isplatu troškova. Kod otkazivanja svih aranžmana ne isplaćuje se trošak nabave vize ni putnih isprava. U slučaju da Koncept putovanja d.o.o. nije organizator putovanja, primjenjuju se Opći uvjeti odgovornog organizatora putovanja. Prije početka putovanja putnik može prenijeti ugovor o putovanju u paket-aranžmanu na osobu koja ispunjava sve uvjete koji se primjenjuju na taj ugovor ako je o tome na trajnom nosaču podataka i u razumnom roku prije početka paket-aranžmana obavijestio organizatora. Obavijest poslana organizatoru najkasnije sedam dana prije početka paket-aranžmana smatra se obaviješću u razumnom roku. Prenositelj i primatelj ugovora o putovanju u paket-aranžmanu solidarno su odgovorni za plaćanje iznosa cijene i za sve dodatne naknade, pristojbe ili ostale troškove koji proizlaze iz prijenosa ugovora. Organizator je dužan obavijestiti prenositelja o stvarnim troškovima prijenosa ugovora, koji ne smiju biti nerazumni i ne smiju prijeći stvarni trošak organizatora uzrokovan prijenosom ugovora o putovanju u paket-aranžmanu. Organizator je dužan prenositelju dati dokaze za dodatne naknade, pristojbe ili ostale troškove koji proizlaze iz prijenosa ugovora o putovanju u paket-aranžmanu PRAVO ORGANIZATORA NA RASKID UGOVORA O PUTOVANJU / Organizator može raskinuti ugovor o putovanju u paket-aranžmanu prije početka paket-aranžmana i putniku u cijelosti vratiti sva plaćanja primljena za paket-aranžman, bez obveze naknade štete putniku, ako je broj osoba koje su prijavljene za paket-aranžman manji od najmanjeg broja navedenog u ugovoru i ako organizator obavijesti putnika o raskidu ugovora unutar roka utvrđenog u ugovoru, ali ne kasnije od:*20 dana prije početka paket-aranžmana za putovanja koja traju više od šest dana; *7 dana prije početka paket-aranžmana za putovanja koja traju između dva i šest dana ili *48 sati prije početka paket-aranžmana za putovanja koja traju manje od dva dana. Organizator može raskinuti ugovor o putovanju u paket-aranžmanu prije početka paket-aranžmana i putniku u cijelosti vratiti sva plaćanja primljena za paket-aranžman, bez obveze naknade štete putniku, ako organizatora u izvršenju ugovora spriječe izvanredne okolnosti koje se nisu mogle izbjeći te ako putnika o raskidu ugovora obavijesti bez nepotrebnog odgađanja prije početka paket-aranžmana. U slučaju raskida ugovora organizator gubi pravo na ugovorenu cijenu paket-aranžmana i dužan je putniku vratiti sva plaćanja izvršena u korist putnika bez nepotrebnog odgađanja, a najkasnije u roku od 14 dana od raskida ugovora o putovanju u paket-aranžmanu. Koncept putovanja d.o.o. može otkazati putovanje ako nastupe izvanredne okolnosti koje se ne mogu predvidjeti, izbjeći ili ukloniti (npr. rat, štrajk, teroristički napad, elementarne nepogode...), a koje bi, da su nastupile u vrijeme sklapanja ugovora, za organizatora bile opravdani razlog da ne sklopi ugovor. Koncept putovanja d.o.o. može otkazati ugovor o putovanju i zahtijevati isplatu odštete od putnika koji se ne pridržava ugovora o putovanju, prije svega ako je putnik dao netočne podatke o putnicima i njihovoj starosti, odnosno ako je za vrijeme putovanja došlo do promjena o kojima putnik nije obavijestio organizatora. Organizator ne snosi nikakvu odgovornost ako se pojedine aktivnosti i sadržaji koji ovise o vremenskih prilikama (nedostatak snijega, niska temperatura mora, oborine...) ne mogu realizirati u skladu s očekivanjima putnika. PUTNIKOV PREKID ILI PROMJENA PUTOVANJA / Putnik može prekinuti putovanje u tijeku samo na svoju želju i uz pismenu izjavu o prekidu putovanja. Po povratku s prekinutog putovanja, putnik nema pravo na povrat troškova bez obzira na osiguranje rizika od otkaza putovanja. U slučaju da organizator putovanja nakon započetog putovanja nije pružio pojedinu uslugu iz programa može uz suglasnost putnika istome pružiti neku drugu uslugu te obeštetiti putnika za razliku u cijeni između ugovorene i stvarno izvršene usluge. Ako su usluge iz ugovora o organiziranju putovanja nepotpuno ili neuredno izvršene, putnik ima pravo na razmjerno sniženje cijene pod uvjetom da je stavio prigovor organizatoru putovanja u roku 8 (osam) dana od dana završetka putovanja. ODGOVORNOST ZA IZVRŠENJE PAKET ARANŽMANA / Za izvršenje usluga putovanja obuhvaćenih ugovorom o putovanju u paket-aranžmanu odgovoran je organizator, bez obzira na to mora li te usluge izvršiti sam ili ih moraju izvršiti drugi pružatelji usluga putovanja. Putnik je dužan, bez nepotrebnog odgađanja i vodeći računa o okolnostima, obavijestiti organizatora o svakoj nesukladnosti koju utvrdi tijekom ispunjenja usluge putovanja obuhvaćene ugovorom o putovanju u paket-aranžmanu. Ako bilo koja od usluga putovanja nije izvršena u skladu s ugovorom o putovanju u paket-aranžmanu, na zahtjev putnika organizator je dužan ispraviti tu nesukladnost, osim ako to nije moguće ili ako bi otklanjanje nesukladnosti prouzročilo nerazmjerne troškove uzimajući u obzir razmjer nesukladnosti i vrijednost usluga putovanja na koje nesukladnost utječe. Ako organizator ne ispravi nesukladnost iz razloga navedenih u točci a) i b) ove odredbe putnik ima pravo na sniženje cijene i naknadu štete sukladno člancima 43. Zakona o pružanju usluga u turizmu (ZPUT).Ako organizator ne ispravi nesukladnost koju je dužan ispraviti u razumnom roku koji je odredio putnik, putnik to može učiniti sam te zahtijevati naknadu nužnih troškova. Putnik nije dužan odrediti organizatoru razuman rok za ispravljanje nesukladnosti ako je organizator odbio ispraviti nesukladnost ili ako je nesukladnost potrebno ispraviti odmah. SNIŽENJE CIJENE I NAKNADA ŠTETE / Putnik ima pravo na primjereno sniženje cijene za svako razdoblje tijekom kojeg je postojala nesukladnost u vezi s ugovorenim putovanjem u paket-aranžmanu, osim ako organizator dokaže da se nesukladnost može pripisati putniku. Putnik ima pravo, neovisno o sniženju cijene ili raskidu ugovora, zahtijevati od organizatora primjerenu naknadu za svaku štetu koju pretrpi kao rezultat bilo koje nesukladnosti, a organizator je dužan putniku naknaditi tu štetu bez nepotrebnog odgađanja. Organizator se oslobađa odgovornosti za štetu ako dokaže da se nesukladnost može pripisati putniku ili se nesukladnost može pripisati trećoj osobi koja nije povezana s pružanjem usluga putovanja obuhvaćenih ugovorom o putovanju u paket-aranžmanu i da je nesukladnost nepredvidiva ili neizbježna ili je do nesukladnosti došlo zbog izvanrednih okolnosti koje se nisu mogle izbjeći. Ništetne su odredbe ugovora o putovanju u paket-aranžmanu kojima se isključuje ili ograničuje odgovornost organizatora putovanja za štetu. Pravovaljana je odredba ugovora o putovanju u paket-aranžmanu kojom se unaprijed ograničava iznos naknade štete za štete koje nisu posljedica tjelesne ozljede ili za štete koje organizator nije prouzročio namjerno ili nepažnjom na iznos koji nije manji od trostruke ukupne cijene paket-aranžmana. Ako se međunarodnim konvencijama koje obvezuju Europsku uniju ili zakonskim propisima koji se temelje na njima ograničuje opseg naknade štete koju je dužan platiti pružatelj usluge putovanja koja je dio paket-aranžmana ili ograničuju uvjeti pod kojima je on dužan tu štetu nadoknaditi, u tom slučaju iste se pretpostavke, ograničenja i isključenja na odgovarajući način primjenjuju na organizatora i on se u odnosu na putnika može pozvati na to. Pravo putnika na naknadu štete ili sniženje cijene propisano ovim Zakonom i međunarodnim konvencijama ne utječe na prava putnika u skladu s: - Uredbom (EZ) br. 261/2004 Europskog parlamenta i Vijeća od 11. veljače 2004. o utvrđivanju općih pravila odštete i pomoći putnicima u slučaju uskraćenog ukrcaja i otkazivanja ili dužeg kašnjenja leta u polasku te o stavljanju izvan snage Uredbe (EEZ) br. 295/91 - Uredbom (EZ) br. 1371/2007 Europskog parlamenta i Vijeća od 23. listopada 2007. o pravima i obvezama putnika u željezničkom prometu - Uredbom (EZ) br. 392/2009 Europskog parlamenta i Vijeća od 23. travnja 2009. o odgovornosti prijevoznika u prijevozu putnika morem u slučaju nesreća - Uredbom (EU) br. 1177/2010 Europskog parlamenta i Vijeća od 24. studenoga 2010. o pravima putnika kada putuju morem ili unutarnjim plovnim putovima i o izmjeni Uredbe (EZ) br. 2006/2004 - Uredbom (EU) br. 181/2011 Europskog parlamenta i Vijeća od 16. veljače 2011. o pravima putnika u autobusnom prijevozu i izmjeni Uredbe (EZ) br. 2006/2004. Putnik ima pravo podnijeti zahtjeve za sniženje cijene i/ili naknadu štete u skladu s ovim Zakonom i u skladu s međunarodnim konvencijama i gore navedenim uredbama. Naknada štete ili sniženje cijene na koje putnik ima pravo u skladu s ovim Zakonom i naknada štete ili sniženje cijene na koje ima pravo u skladu s međunarodnim konvencijama i gore navedenim uredbama oduzimaju se jedne od drugih kako bi se izbjegla prekomjerna odšteta i/ili prekomjerno sniženje cijene. Pravo putnika da zahtijeva sniženje cijene zastarijeva u roku od dvije godine. Zastara počinje teći prvoga dana poslije dana na koji bi paket-aranžman prema ugovoru trebao završiti. Poruke, zahtjeve ili pritužbe u vezi s ispunjenjem paket-aranžmana putnik može uputiti izravno prodavatelju kod kojeg je kupio paket-aranžman, a prodavatelj ih je dužan bez nepotrebnog odgađanja proslijediti organizatoru. U svrhu poštivanja rokova ili rokova zastare, primitak poruka, zahtjeva ili pritužbi od strane prodavatelja smatra se primitkom obavijesti od strane organizatora. Organizator je dužan bez nepotrebnog odgađanja putniku u poteškoćama pružiti primjerenu pomoć, a posebice: pružanjem primjerenih informacija o zdravstvenim službama, lokalnim tijelima i konzularnoj pomoći i pomaganjem putniku pri uspostavljanju daljinske komunikacije i pri pronalaženju alternativnih putnih aranžmana. Ako je putnik poteškoću prouzročio namjerno ili nepažnjom, organizator može za pomoć naplatiti razumnu naknadu koja ne može biti viša od stvarnih troškova organizatora. POSTUPAK PODNOŠENJA PRIGOVORA/REKLAMACIJA / Putnik je dužan odmah na licu mjesta reklamirati neodgovarajuću uslugu kod predstavnika organizatora putovanja, a ako ovoga nema onda kod izvršitelja usluge. Putnik je dužan surađivati s predstavnikom organizatora putovanja na otklanjanju uzroka prigovora. U slučaju da uzrok prigovora ne bude uklonjen, putnik s predstavnikom organizatora putovanja sastavlja zapisnik odnosno izjavu koju su dužne potpisati obje strane. Putnik je dužan u roku od 8 (osam) dana od završetka putovanja pisani zapisnik odnosno izjavu zajedno sa svim računima za eventualne dodatne troškove predati u prodajno mjesto gdje je sklopio ugovor za putovanje/aranžman. Organizator se obvezuje pismenim putem obavijestiti putnika o rješenju njegovog prigovora u roku od 15 dana od dana podnošenja prigovora u prodajno mjesto organizatora putovanja. Dok organizator putovanja ne odluči o prigovoru putnika, putnik se odriče posredovanja bilo koje druge osobe, kao i arbitraže UHPA-e, a naročito davanja informacija u medije. Kad Koncept putovanja d.o.o. nije odgovorni organizator putovanja, proslijedit će reklamaciju odgovornom organizatoru putovanja i pismeno obavijestiti putnika o učinjenome. Organizator putovanja ne prihvaća prigovore i reklamacije za LAST MINUTE aranžmane kao ni za posebne ponude. PUTNO OSIGURANJE / Prilikom sklapanja ugovora organizator putovanja dužan je svakom putniku ponuditi paket putnog osiguranja koji uključuje: osiguranje od otkaza putovanja, osiguranje prtljage i zdravstveno osiguranje za slučaj oboljenja ili nezgode u inozemstvu. Putnik može prilikom prijave i sklapanja Ugovora uplatiti samo pojedinačnu policu ili cjelokupni paket putnog osiguranja. Police osiguranja mogu se ugovoriti do trenutka polaska na putovanje osim police osiguranja od otkaza putovanja koja se ugovora isključivo prilikom sklapanja ugovora i uplate akontacije. Ako putnik sklopi osiguranje od otkaza putovanja u nekoj od osiguravajućih kuća, putnikova se prava na temelju osiguranja od otkaza putovanja potražuju u tom osiguravajućem društvu pri čemu se primjenjuju opći uvjeti poslovanja osiguravajućeg društva. PUTNE ISPRAVE, POŠTIVANJE PROPISA - DEVIZNI I CARINSKI PROPISI - ZDRAVSTVENI PROPISI / Putnici su obvezni posjedovati valjane osobne putne isprave. Nevaljane isprave, koje imaju za posljedicu odustajanje od putovanja, ne proizvode nikakve štetne posljedice za Koncept putovanja d.o.o., a ukoliko bi zbog takvog propusta putnika Koncept putovanja d.o.o. pretrpio dodatnu štetu, putnik je dužan istu nadoknaditi. Ukoliko za vrijeme putovanja dođe do gubitka ili krađe putnih isprava, troškove izdavanja novih isprava snosi sam putnik. Predstavnik Koncept putovanja d.o.o. će pomoći putniku u slučaju gore navedene situacije, ali pritom vodeći računa o normalnom odvijanju programa. Ako je za neko putovanje potrebna viza, Koncept putovanja d.o.o. može posredovati u pribavljanju iste uz posebnu doplatu. Koncept putovanja d.o.o. nije odgovoran za odluke carinskih i policijskih i drugih državnih tijela kojima se putniku ne dozvoljava ulazak u pojedinu zemlju. Putnik je dužan pridržavati se kućnog reda u ugostiteljskim i hotelskim objektima te surađivati s predstavnikom organizatora putovanja i davateljima usluga u dobroj namjeri. U slučaju nepoštivanja navedenih obveza putnik odgovara za načinjenu štetu, a Koncept putovanja otklanja svaku odgovornost za takvu štetu. U tom slučaju iznos štete putnik podmiruje kod vlasnika objekta (hotela, apartmana i sl.) na recepciji. Prilikom potpisivanja ugovora djelatnik Koncept putovanja d.o.o. će putnika upoznati s izvorima informacija o zemlji u koju putnik putuje uključujući i mišljenje Ministarstva vanjskih poslova RH. Preporučujemo svakom putniku da se i osobno informira na web stranici www.mvep.hr i pogleda popis država visokog ili umjerenog rizika prema mišljenju MVEP-a RH. Putnici su dužni pridržavati se deviznih i carinskih propisa, kao i zakona i drugih podzakonskih propisa Republike Hrvatske i drugih zemalja kroz koje prolaze i u kojima borave. U slučaju nemogućnosti nastavka putovanja radi kršenja propisa od strane putnika, sve nastale troškove snosi sam prekršitelj. Putnik je dužan obavijestiti Koncept putovanja d.o.o. o svim činjenicama u pogledu svog zdravlja, navika i sl., a koje bi mogle ugroziti odvijanje putovanja (ako iz zdravstvenih i drugih razloga traži određenu vrstu hrane, boluje od kronične bolesti, alergija i sl.). U nekim programima navedena su posebna pravila za putovanje koja obuhvaćaju obavezno cijepljenje i nabavku odgovarajućih dokumenata. Putnik je dužan obaviti obavezno cijepljenje kao i posjedovati potvrde i dokumente o tome. Preporučujemo uplatu police za zdravstveno osiguranje. OSOBNI PODACI PUTNIKA / Potpisom ugovora putnik je dao osobne podatke dragovoljno na raspolaganje organizatoru putovanja /agenciji posredniku, te dopušta da se isti koriste u cilju zaštite interesa putnika u svim poslovima koje je putnik ugovorio. To uključuje i prosljeđivanje ovih podataka trećim osobama u zemlji i inozemstvu. Trećim osobama smatraju se osobe koje su neophodne za realizaciju ovog putovanja/usluge. Ovi se podaci mogu koristiti i za daljnju međusobnu komunikaciju. Agencija se obvezuje osobne podatke čuvati najduže tri godine u bazi podataka, sukladno odluci putničke agencije o načinu prikupljanja, obrade i čuvanja osobnih podataka. Agencija se obvezuje da neće ove podatke iznijeti, dati ili prodati trećoj osobi, osim u svrhu realizacije tražene usluge. Iznimka od davanja osobnih podataka trećim osobama odnosi se na ugovaranje osiguranja od rizika otkaza, od posljedica nesretnog slučaja i od rizika oštećenja i gubitka prtljage, kao i za potrebe dragovoljnog dodatnog zdravstvenog osiguranja putnika za vrijeme puta i boravka u inozemstvu. Ukoliko putnik zaključi policu osiguranja, osobni podaci proslijedit će se osiguravajućem društvu. Koncept putovanja d.o.o. se obvezuje da će poštivati privatnost svih svojih korisnika. Osobni podaci putnika čuvat će se u bazi podataka, sukladno Zakonu o zaštiti osobnih podataka, odnosno Općoj uredbi o zaštiti osobnih podataka (GDPR). JAMČEVNO OSIGURANJE i OSIGURANJE OD ODGOVORNOSTI / Sukladno Zakonu o pružanju usluga u turizmu Koncept putovanja d.o.o. je s osiguravajućim društvom Croatia osiguranje d.d., V.Jagića 33, 10000 Zagreb, OIB:26187994862, temeljem Ugovora o osiguranju od dana 11.06.2022. ugovorila: osiguranje jamčevine za slučaj nesolventnosti koje omogućava Ugovaratelju/Putniku neposredno ostvarivanje prava iz jamčevine od osiguravajućeg društva pod brojem police 298090000074, te osiguranje od odgovornosti za štetu koju Agencija prouzroči Putniku neispunjenjem, djelomičnim ispunjenjem ili neurednim ispunjenjem obveza iz Ugovora pod brojem police 078090074327. U slučaju nastanka osiguranog slučaja Ugovaratelj/Putnik je dužan na najbrži način kontaktirati osiguravatelja Croatia osiguranje d.d., V.Jagića 33, 10000 Zagreb, OIB:26187994862, besplatni info tel: 072001884; info@crosig.hr. Ovo vrijedi kao potvrda o osiguranju za slučaj stečaja ili platne nemogućnosti Agencije i osiguranju od odgovornosti za štetu. ZAVRŠNE ODREDBE / Smatrat će se da je dostava obavijesti između Ugovornih strana sukladno Ugovoru valjano izvršena pisanim putem ako je poslana: (i) preporučenom poštom s povratnicom ili (i) e-mailom na posljednju adresu, odnosno e-mail adresu o kojoj je jedna Ugovorna strana obavijestila drugu pisanim putem. Ugovaratelj/putnik je isključivo odgovoran za točnost adrese, odnosno e-mail adrese za slanje obavijesti o kojoj je obavijestio turističku agenciju, te je dužan bez odgode pisanim putem obavijestiti agenciju o bilo kakvoj promjeni podataka za slanje obavijesti. Opće informacije o turističkoj agenciji dostupne su na mrežnim stranicama agencije: http://www.konceptputovanja.hr/hr/contact/ Središnja kontaktna točka za administrativnu suradnju u skladu s odredbama ZPUT-a je Ministarstvo, Prisavlje 14, 10 000 Zagreb, e-mail: pravni@mint.hr, tel: + 385 1 6169 243. Nadležno tijelo za nadzor poslovanja agencije je Državni inspektorat, Turistička inspekcija, Šubićeva 29, 10000 Zagreb, e-mail: turisticka.inspekcija@dirh.hr, tel: + 385 1 2375 100. Ugovorne strane će sve eventualne sporove vezano za Ugovor (uključujući njegovo izvršavanje i prestanak) pokušati riješiti sporazumno, a ako to nije moguće bit će nadležan sud u Koprivnici, Hrvatska. Mjerodavno pravo je pravo Republike Hrvatske (isključujući njegove odredbe o sukobu zakona koje bi upućivale na primjenu stranog prava). Sukladno posebnom zakonu o alternativnom rješavanju potrošačkih sporova dostupni mehanizmi za alternativno rješavanje potrošačkih sporova obuhvaćaju mogućnost pokretanja postupka alternativnog rješavanja potrošačkih sporova pri ovlaštenom tijelu za rješavanje potrošačkih sporova kojima je organizator obuhvaćen. Ovlašteno tijelo za alternativno rješavanje potrošačkih sporova kojima je organizator obuhvaćen je Centar za mirenje pri Hrvatskoj gospodarskoj komori, Rooseveltov trg 2, 1000 Zagreb, https://www.hgk.hr/centar-za-mirenje/o-mirenju. Na ugovor o putovanju primjenjivat će se materijalno pravo Republike Hrvatske. Ovo izdanje Općih uvjeta poslovanja isključuje sva ranija izdanja. Opći uvjeti objavljeni su na internetskoj stranici www.konceptputovanja.hr INFORMACIJE ZA PUTNIKE VEZANE ZA COVID-19 / Putnik je dužan informirati se o trenutnoj situaciji na službenoj stranici MVEP-a, a prije uplate aranžmana. Po uplati, smatra se da je putnik suglasan s istim te da će se o svom trošku pobrinuti za eventualni PCR ili genski test (ukoliko isti nije uključen u cijenu aranžmana), te je dužan, ako i gdje je potrebno, isti pokazati prije samog leta ili ulaska na bilo koju od destinaciju predviđenih programom putovanja. Koncept putovanja d.o.o. ne snosi odgovornost u slučaju pozitivnog testa na COVID-19 ali će asistirati u korist putnika prema avio kompaniji da se putniku izda voucher za korištenje u budućnosti. Za vrijeme trajanja pandemije, putnik može besplatno otkazati putovanje do 45 dana prije putovanja u slučaju da se: 1. destinacija za koju je putnik uplatio putovanje zatvori za državljane RH unutar datuma predviđenih za naše putovanje; 2. ili se uvede obavezna samoizolacija od 14 dana za putnike iz RH unutar datuma predviđenih za putovanje; 3. ili se uvedu još neke dodatne, strože, restrikcije za građane RH, a koje nisu bile na snazi prilikom uplate aranžmana. Ukoliko se destinacija za koju je putnik uplatio putovanje zatvori za putnike iz RH ili uvede obavezna samoizolacija u trajanju od 14 dana na destinaciji ili se uvedu dodatne, strože mjere u periodu od 30-1 dan prije putovanja, putniku se izdaje voucher na uplaćeni iznos koji može iskoristiti za bilo koji uplaćeni aranžman gdje je glavni organizator Koncept putovanja d.o.o.. Voucher se izdaje samo u slučaju ukoliko je turistička agencija Koncept putovanja d.o.o. već platila sve troškove za putnika i od dobavljača usluge za putnika dobila voucher. Ukoliko nije, putniku će isplatiti povrat uz zadržane administrativne troškove ukoliko ih je agencija imala ili ponuditi alternativni termin ili uslugu koju predloži dobavljač usluge. Svi putnici koji uplate putovanje, a isto bude otkazano od strane turističke agencije Koncept putovanja d.o.o. bilo zbog broja putnika ili otkazanog leta, imaju pravo na 100% povrat novca. Kod organiziranih školskih putovanja ukoliko bi ista bila zabranjena od strane Ministarstva znanosti i obrazovanja Ugovorne strane (organizator putovanja i ugovaratelj/putnik) moraju razmotriti najprije novi datum realizacije putovanja (ukoliko će to biti moguće). Ako se predmetno putovanje iz određenih razloga ipak ne može odraditi u kasnijem terminu organizator putovanja je dužan putniku izvršiti povrat uplaćenih sredstava, u razumnom roku i u iznosu 100%. Uplaćen iznos je moguće iskoristiti i u zamjenu za sve ostale usluge koje se mogu kupiti iz ponude Koncept putovanja d.o.o. uz povrat razlike ili uz doplatu, ovisno o konačnoj cijeni nove – zamjenske usluge u Koncept putovanja d.o.o. Navedeno (čl.17, Opći uvjeti poslovanja) se odnosi na sve nove rezervacije u 2022.godini do opoziva. GLAVNI I ODGOVORNI ORGANIZATOR: Koncept putovanja d.o.o., Ivana Generalića 3, 48000 Koprivnica, tel. 048/221-666, fax. 048/221-777, e-mail: koncept.kc@gmail.com; www.konceptputovanja.hr; ID kod: HR-AB-48-070121154; žiro račun: HR3724840081106897917 (RBA); OIB: 66127107527