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Right to cancel You have the right to cancel this contract within 14 days without stating reasons. The cancellation period is 14 days from the day you or a third party named by you, who is not the carrier of the goods, have respectively has taken possession of the goods. In order to exercise your right to cancel, you have to inform us, Living Crafts GmbH & Co. KG, Schlesier Str. 11, 95152 Selbitz, phone: 09280/981080, fax: 09280/9810830, email: info@livingcrafts.de, about your decision to cancel this contract by means of a definite statement (e.g. a letter sent by mail, fax or email). For this you can use the attached sample form which, however, is not mandatory. You also have the option to download the sample form or another definite statement electronically on our website www.livingcrafts.de. For compliance with the cancellation period it is sufficient to send the statement regarding the exercise of the right to cancel before the expiration of the cancellation period. Consequences of the cancellation In case of cancellation of this contract, we have to refund all payments received from you, including shipping charges (with the exception of additional shipping costs resulting from you choosing a different type of shipping than the most favourable standard delivery offered by us), immediately but no later than 14 days from the day on which we received the notification about your cancellation of this contract. The same method of payment used by you for payment will be used for the refund, unless a different method of payment was explicitly agreed. In no case fees will be charged for this refund. We have the right to refuse the repayment until we have received the returned goods or until you have delivered proof that the goods have been returned to us, depending on which one is the earlier date. You have to return the goods immediately and in either event within 14 days at the latest from the day you inform us about the cancellation of this contract. The deadline is met if you ship the goods before the expiration of the 14 day period. We bear the direct costs of the return of the goods. You only have to bear the costs for any loss in value of the goods if this loss in value can be put down to a treatment of the goods, which has not been necessary for checking the quality, characteristics and functionality of the goods. End of cancellation instructions The right to cancel does not apply to contracts a) for the delivery of goods manufactured according to the Customer´s specifications b) for goods clearly tailored to personal needs c) for the delivery of goods which, based on their nature, are not fit for reshipment d) for quickly perishable goods e) or for goods whose expiry date is exceeded Sample cancellation form (If you wish to cancel the contract, please complete this form and return it to us.) To Living Crafts GmbH & Co. KG, Schlesier Str. 11, 95152 Selbitz, phone: 09280/981080, fax: 09280/9810830, email: info@livingcrafts.de: I/we (*) herewith cancel the contract closed by me/us (*) regarding the purchase of the following goods (*)/the delivery of the following services (*): Ordered on (*)/received on (*) Customer name(s) Customer address Customer signature(s) (only if sent by mail) Date (*) Please delete where inapplicable
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OBAVIJEST O PRAVU POTROŠAČA NA JEDNOSTRANI RASKID UGOVORA SKLOPLJENIH NA DALJINU I UGOVORA SKLOPLJENIH IZVAN POSLOVNIH PROSTORIJA Ugovor možete jednostrano raskinuti u roku od 14 dana bez navođenja razloga. Da biste mogli ostvariti pravo na jednostrani raskid Ugovora, morate nas obavijestiti o svojoj odluci o jednostranom raskidu ugovora prije isteka roka i to nedvosmislenom izjavom poslanom poštom ili elektroničkom poštom, u kojoj ćete navesti svoje ime i prezime, adresu, broj telefona ili adresu elektroničke pošte, a možete koristiti i priloženi primjer obrasca za jednostrani raskid ugovora. Rok za jednostrani raskid iznosi 14 dana od dana kada je Vama ili trećoj osobi koju ste Vi odredili, a koja nije prijevoznik, roba ili usluga koja je zakupljena predana u posjed ili je sklopljen Ugovor. Ako jednostrano raskinete ovaj Ugovor, izvršit ćemo povrat novca koji smo od Vas primili, bez odgađanja, a najkasnije u roku od 14 dana od dana kada smo zaprimili Vašu odluku o jednostranom raskidu ugovora. Robu vratite ili je predajte nama, bez nepotrebnog odgađanja, a u svakom slučaju najkasnije u roku od 14 dana od dana kada ste nam uputili Vašu odluku o jednostranom raskidu ugovora. Izravne troškove povrata robe morate snositi sami. Odgovorni ste za svako umanjenje vrijednosti robe koje je rezultat rukovanja robom, osim onog koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe. Preuzimanje obrasca za jednostrani otkaz ugovora (.PDF)