http___www.krstarenje.org_uslovi_msc_1.xml
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All references to the "PASSENGER" (singular) shall include the plural. Passenger includes the purchaser of the Passage Contract and any person or persons named on the relevant passage ticket including Minors. “CARRIER” means the owner and/or charterer whether bare boat/demise charter, time charterer, sub-charterer or operator of the Vessel, to the extent that each of them acts as Carrier or performing Carrier. The term the “Carrier” includes the Carriers, the carrying vessel (the “Cruise Ship”), its owner, charterer, operator, any tenders or other means of transport provided by the Carrier to the Passenger. ‘DISABLED PERSON’ or ‘PERSON WITH REDUCED MOBILITY” (also “PRM”) means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary) intellectual or psychosocial disability or impairment, or any other cause of disability, as a result of age, and whose situation needs appropriate attention and adaption to his particular needs for the service made available to all passengers. “LUGGAGE” means any baggage, packages, suitcases, trunks or other personal items belonging to or carried by any passenger, including cabin luggage, hand luggage and articles worn by or carried on the persons of the passenger or deposited with the purser for safe custody. The "MASTER" is the Captain or person in charge of the carrying Vessel at any given point and commanding of the Cruise Ship. “MINOR” means any child under the age of 18. “ORGANISER” is the party with which the Passenger has entered into a contract for the cruise and/or package as defined under the Council Directive 90/314/EEC of 13th June 1990 on Package Travel, Package Holidays and Package Tours, which includes the cruise onboard the Vessel or other equivalent. “PASSAGE CONTRACT” means the contract of carriage, which the Passenger has entered into with the Organiser, the terms of which are evidenced by the Booking Conditions, which incorporate these terms. ‘PASSENGER’ means each and every person named either on the booking confirmation, or on the invoice, or on a ticket. “SHORE EXCURSION” means any excursion operated by third-party contractors and offered for sale by the Organiser or the Carrier, for which a separate charge is payable, whether booked prior to commencement of the cruise or onboard the Vessel. “VESSEL” means the vessel named in the relevant passage contract or any substituted vessel owned, chartered, operated and/or controlled by the Carrier. The Carrier agrees to transport the person named in the Ticket (the “Passenger”) on the specific voyage (the “Voyage”) on named or substitute Vessels. The Passenger agrees to be bound by all its terms, conditions and limitations. All prior oral and/or written agreement is superseded by these conditions. These Conditions of Carriage cannot be amended without written and signed consent from the Carrier or its authorised representative. The Passage Contract issued by the Organiser is valid only for the Passenger or Passengers for whom it is issued, for the date and Vessel indicated or any substitute Vessel and is not transferable. A Passenger shall not have the right to exclusive occupancy of a cabin with two (2) or more berths unless he has paid supplement for exclusive occupation. The Carrier reserves the right to transfer the Passenger from one cabin to another and may adjust the fare accordingly. The Master or the Carrier may, if it becomes advisable or necessary, at any time transfer a Passenger from one berth to another. 4.1 Passengers who remain onboard after the arrival of the Vessel at its final port of destination and after Passengers have been asked to disembark will be required by the Carrier to pay for their maintenance at current rates for every night they remain onboard. 5.1 At any time before or after commencement of the voyage and whether or not the Vessel may have deviated or have proceeded beyond the port of destination, the Carrier may – by notice in writing to the Passenger, by advertising in the press or by any other suitable means – terminate the cruise, if the performance or further performance is hindered or prevented by causes beyond the control of the Carrier or if the Master or the Carrier consider that such termination is necessary for the management and/or safety of the Vessel or persons onboard. 5.2 If the voyage is so terminated then the Carrier will not have any liability to the Passenger whose sole remedy will be against the Organiser pursuant to Council Directive 90-314-EEC 13 June 1990 or equivalent legislation and/or the Passage Contract. 6.1 The Cruise Ship's operation is subject to weather conditions, mechanical problems, vessel traffic, government intervention, duty to assist other vessels in distress, availability of berth facilities, and other factors which may be beyond the Carrier's control. 6.2 The Carrier does not guarantee that the Cruise Ship will call at every advertised port or follow any particular route or time schedule. The Master and the Carrier shall have an absolute right to change or substitute the advertised schedule, ports, itinerary or route, or substitute other ships, without notice. If a scheduled port of embarkation or disembarkation is substituted, the Carrier shall determine and arrange transportation to or from the substituted port at no extra expense for the Passenger. 6.3 Before the Voyage begins, the Carrier has the right to cancel the Voyage for any reason even without prior notice if it considers that it is necessary to do so for the safety of the Vessel, or persons onboard. 6.4 The Carrier or the Master shall have the liberty to comply with any Order or Directions as to departure/arrival routes, ports of call, stoppages, trans-shipment, discharge or destination or otherwise given by any government or any department or by any person acting or purporting to act with the authority of any government or any department thereof or by any war risks insurance association working under any government scheme in which the Vessel may be entered. Nothing done or not done under such orders or directions shall be deemed a deviation in law. 6.5 Any dates and/or times specified in any timetables or otherwise, which may be issued by the Organiser and/or the Carrier, are only approximate and may be altered by the Carrier at any time and to such extent as is considered necessary in the interest of the voyage as a whole. 6.6 If the Vessel shall be prevented or hindered by any cause whatsoever from sailing or proceeding in the ordinary course, the Carrier shall be entitled to transfer the Passenger either to any other similar Vessel or with the consent of the Passenger to any other means of transportation bound for the Passenger’s place of destination. 7.1 The Passenger shall pay in full all charges for goods and services incurred, or incurred by the Carrier on his/her behalf, before the end of the Voyage in any currency in general use onboard at the time of payment. 7.2 Alcoholic beverages, cocktails, softdrinks, mineral water and any medical expenses, any independent contractor services or products, shore excursions or any fees, charges or taxes imposed by any government agency shall be extra charges unless otherwise stated as included at the time of the cruise. 8.1 The Passenger is the sole responsible for and shall comply with any governmental travel requirements, laws or regulations for all ports of call on the Cruise Ship's itinerary. All Passengers must present for inspection the ticket and Contract, a valid passport and any visa, entry or exit permit, required by any port on the Cruise Ship's itinerary. 8.2 The Passenger (or, if a Minor, his/her parents or guardian) shall be liable to the Carrier for any fines or penalties imposed on the Vessel or Carrier by any authorities for the Passenger’s failure to observe or comply with local governmental laws or regulations, including requirements relating to immigration, customs or excise. 8.3 The Carrier reserves the right to check and record details of such documentation. The Carrier makes no representation and gives no warranties as to the correctness of any documentation, which is checked. Passengers are strongly advised to check for all legal requirements for travelling abroad and at the various ports to include the requirement of visas, immigration, customs and health. 9.1 The Passenger shall present him/herself for boarding , according to the instructions provided, before scheduled departure to complete any pre-boarding procedures and security inspections. 9.2 For security reasons, the Passenger agrees that agents of the Carrier may search the Passenger, his/her luggage, and any accompanying property. 9.3 The Carrier shall have the right to confiscate any articles carried or contained in any luggage which the Carrier, in its sole discretion, considers dangerous or poses risk or inconvenience to the security of the Cruise Ship or persons on board. 9.4 Passengers are prohibited from bringing on board any articles that can be used as a weapon, explosives, illegal or dangerous goods. 9.5 The Carrier reserves the right to search any cabin, berth or other part of the Cruise Ship for security reasons at any time. 10.1 In order to ensure that the Carrier is able to carry passengers safely and in accordance with applicable safety requirements established by international, EU or national law or in order to meet safety requirements established by competent authorities, including flag state, the Passenger warrants that he/she is fit to travel by sea and that his/her conduct or condition will not impair the safety of the Cruise Ship or inconvenience other persons onboard. 10.2 If it appears to the Carrier, the Master or the Cruise Ship's doctor that a Passenger is for any reason unfit to travel, likely to endanger safety, or likely to be refused permission to land at any port, or likely to render the Carrier liable for Passenger maintenance, support or repatriation, then the Carrier or the Master shall have the right to take any of the following courses: (i) To refuse to embark the Passenger at any port; (ii) To disembark the Passenger at any port; (iii) To transfer the Passenger to another berth or cabin; (iv) If the Cruise Ship doctor considers it advisable, to place or confine him/her/her in the Cruise Ship's Hospital or to transfer the Passenger to a health facility at any port, at the Passenger's expense (v) to administer first aid and administer any drug, medicine or other substance or to admit and/or confine the Passenger to a hospital or other similar institution at any port, provided that the ship’s doctor and/or Master considers that any such steps are necessary. 10.3 Unless provided under any applicable law, where a Passenger is refused embarkation as a result of safety and/or fitness to travel, the Carrier shall not be liable for any loss or expense occasioned to the Passenger thereby, nor shall the Passenger be entitled to any compensation from the Carrier. 10.4 The Vessel has a limited number of cabins equipped for Disabled persons. Not all areas or equipment on the Vessel are suitable for access to Disabled Persons or Persons with Reduced Mobility. 10.5 The Carrier reserves the right to refuse passage to anyone who has failed to notify it of their specific needs with regard to accommodation, seating or services required from the Carrier or terminal operator, or their need to bring medical equipment, or to bring a recognised assistance dog on board the Vessel, or of any other known disabilities, or who in the Carrier’s and/or Master’s opinion is unfit or unable to travel, or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. 10.6 Passengers who need assistance and/or have special requests, or need special facilities or equipment with regard to accommodation, seating or services required or their need to bring medical and mobility equipment, must notify the Organiser at the time of booking. This is to ensure that the Passenger can be carried safely and in accordance with all applicable safety requirements. In order to ensure that the Carrier can provide the necessary assistance and there are no issues relating to the design of the passenger ship or port infrastructure and equipment – including port terminals – which may make it impossible to carry out the embarkation, disembarkation or carriage of the Passenger in a safe or operationally feasible manner. The Carrier is not obliged to provide any assistance or meet special requests unless the Carrier has agreed to do so in writing. If the Passenger cannot be carried safely and in accordance with applicable safety requirements then the Carrier can refuse to accept a Passenger or embarkation of a Disabled Person or Person with Reduced Mobility on the grounds of safety. 10.7 Those Passengers confined to wheelchairs must furnish their own standard size wheelchairs. The ship’s wheelchairs are available for emergency use only. Where the Carrier considers it strictly necessary for the safety of the Passenger it may require a Disabled Person or Persons with Reduced Mobility to be accompanied by another person or a recognised assistance dog (according to clause 12.3) who is capable of providing the assistance required by the Disabled Person or Person with Reduced Mobility. This requirement will be based entirely on the Carrier assessing the need of the Passenger on grounds of safety and may vary from Vessel to Vessel and/or itinerary to itinerary. 10.8 Where any mobility or other equipment is lost or damaged by the fault or neglect of the Carrier then it is the Carrier’s absolute decision as to whether to repair or replace such equipment. Unless the Carrier agrees otherwise and in writing, Passengers are limited to bringing two (2) items of such mobility or medical equipment on board per cabin with a total value not exceeding £ 2,200. All equipment must be capable of being carried safety and must be declared before the cruise. The Carrier may decline to carry such equipment where it is not safe to do so or where it has not been notified in time to enable a risk assessment to be carried out. 10.9 Any Passenger who embarks, or allows any other Passenger for whom he or she is responsible to embark, when he/she or such other Passenger is suffering from any sickness, disease, injury or infirmity bodily or mental or to his/her or her knowledge has been exposed to any infection or contagious disease, or for any other reason is likely to impair the safety or reasonable comfort of other persons onboard or for any reason is refused permission to land at his/her or her port of destination, shall be responsible for any loss or expense incurred by the Carrier or the Master directly or indirectly in consequence of such sickness, disease, injury, infirmity, exposure or refusal or permission to land unless in the case of sickness, disease, injury, infirmity or exposure the same has been declared in writing to the Carrier or the Master before embarkation and consent in writing of the Carrier or the Master to such embarkation has been obtained. 10.10 The Carrier reserves the right to require any Passenger to produce medical evidence of fitness to travel in order to assess whether that Passenger can be carried safely in accordance with applicable international, EU or national law. 10.11 Pregnant women are highly recommended to seek medical advice prior to travel at any stage of their pregnancy. The Carrier cannot for safety reasons carry pregnant Passengers of 24 weeks or more by the end of the cruise. The Carrier reserves the right to request a medical certificate at any stage of pregnancy and to refuse passage if the Carrier and/or the Master are not satisfied that the Passenger will be safe during the passage. 10.12 Failure to inform the Carrier and the Vessel’s doctor of pregnancy will release the Carrier from any liability to the pregnant Passenger. 10.13 The ship’s doctor is not qualified to delivery babies onboard or to offer pre or post natal treatment and no responsibility is accepted by the Carrier in respect of the ability to provide such services or equipment. Pregnant Passengers are referred to the section herein headed “Medical Treatment” for information regarding the medical facilities onboard. 11.1 The safety of the Vessel and all those onboard is of paramount consideration. Passengers must pay attention to and comply with all regulations and notices relating to the safety of the Vessel, her crew and passengers, the terminal facilities and immigration requirements. 11.2 Passengers must at all times conduct themselves in a manner which respects the safety and privacy of other persons onboard. 11.3 Passengers must comply with any reasonable request made by any member of staff, the Master or his/her officers. 11.4 All Passengers must take care for their safety whilst walking on outside decks. Passengers and children should not run around the decks or other parts of the Vessel. 11.5 Passengers’ luggage must not be left unaccompanied at any time, unless different and reasonable instructions are given from the staff. Unaccompanied luggage may be removed and/or destroyed. 11.6 The Passenger shall not bring onboard the Vessel any goods or articles of an inflammable or dangerous nature, nor any controlled or prohibited substance. Breach of these conditions and regulations shall render the Passenger strictly liable to the Carrier for any injury, loss, damage or expense and/or to indemnify the Carrier against any claim, final penalty arising from such breach. The Passenger may also be liable for statutory fines and/or penalties. 11.7 In order to ensure safety and security standards, it is strictly forbidden to bring food and beverage onboard the vVessels. In compliance with this/her regulation and in order to guarantee the above standards, during embarkation a careful check control will be carried out through all passengers luggage. The items that are allowed are: personal hygiene products, cleansing products, lotions, fluid medications for therapeutic use, baby gear and baby food items, dietary items prescribed by a physician. Any local or “typical“ food item purchased during the cruise in any port of call will be collected and returned at the end of the cruise. 11.8 The Passenger will in any event be liable for any injury, loss or damage occasioned by their breach of any of the prohibitions in these Conditions of Carriage and must indemnify the Carrier against any claim in respect thereof. 12.1 Animals and/or pets other than recognised assistance dogs are not allowed onboard the Vessel under any circumstances without the Carrier’s permission in writing. Any such animals or pets brought onboard by the Passenger without permission will be taken into custody and arrangements will be made for the animal to be landed at the next port of call at the Passenger’s sole expense. 12.2 Whilst the Carrier and/or its servants and/or agents will take such care as is reasonable in all the circumstances in relation to the pet or animal, neither the Master nor Carrier is liable to the Passenger in respect of any loss or injury to the pet or animal whilst in the Carrier’s possession/custody. 12.3 Recognised assistance dogs are subject to and must comply with national and EU Regulations regarding health, innoculations, training and travel. It is the passenger’s responsibility to have all necessary papers and check the position prior to the cruise and to be satisfied that the assistance dog can be carried to the ports of embarkation and disembarkation and that the dog is not prohibited from going ashore at the various ports of call. 13.1 Alcoholic drinks, including wines, spirits, beer or other liqueurs are available for purchase onboard the Vessel at fixed prices. Passengers are not permitted to bring onboard any such drinks for use during the voyage, whether for consumption in their own cabins or otherwise. Alcoholic drinks in any form will not be sold to Minors during the cruise. When the itinerary includes a port located in the U.S. A the same conditions will apply for any passengers under the age 21. 13.2 The Carrier and/or its servants and/or agents may confiscate alcohol brought onboard by Passengers. 13.3 The Carrier and/or its servants and/or agents may refuse to serve a Passenger alcohol or further alcohol where in their reasonable opinion the Passenger is likely to be a danger and/or nuisance to himself/herself, other passengers and/or the Vessel. 14.1 The Carrier does not accept unaccompanied Minors. Minors will not be allowed to embark unless they are accompanied by a parent or guardian or any other authorized person. Adult Passengers travelling with a Minor shall be fully responsible for that Minor’s conduct and behaviour. Minors may not order or consume alcoholic beverages or participate in gambling. When the itinerary includes a port located in the U.S.A. the same conditions will apply for any Passengers under the age of 21. 14.2 Minors onboard must be supervised by a parent or guardian at all times and are welcome at the activities onboard or at shore excursions, provided that a parent or guardian is present. Children cannot remain onboard if their parents or guardians go ashore, unless expressly authorized by the on board staff. 14.3 The adult passengers shall be liable to the Carrier and shall reimburse it for loss, damage or delay sustained by the Carrier because of any act or omission of the Passenger or Minor Passenger in the care of the adult. 14.4 Minor Passengers are subject to all the terms contained in the Conditions of Carriage. 15.1 Medical services are available on board the Cruise Ship as a convenience to the Passenger. The Cruise Ship's doctor and medical personnel are independent contractors and are entitled to charge Passengers for hospitalisation, any medical services and medicines provided. The Cruise Ship's doctor and medical personnel are not under the Master's control for treating Passengers, and the Carrier shall not be liable in any way for medical services or medicines provided or not provided. 15.2 Medical facilities onboard and in the various ports of call may be limited. The Carrier shall not be liable in any way for referring guests ashore for medical services or for the actual medical services rendered ashore. In the event that medical attendance of any kind or ambulance assistance, whether on shore, at sea or by air is required and is provided or ordered by the Carrier or the Master or the doctor, the Passenger concerned shall be liable for the full charge or cost thereof and shall indemnify the Carrier upon first demand of any costs incurred by the Carrier, its servants or agents. 16.1 It is the Passenger’s obligation and responsibility to seek medical assistance from the qualified doctor onboard the Vessel as and when necessary during the cruise. 16.2 The cruise ship’s doctor is not a specialist and the ship’s medical centre is not required to be and is not equipped to the same standards as a land-based hospital. The Vessel carries medical supplies and equipment as required by its flag state. Neither the Carrier nor the doctor shall be liable to the Passenger as a result of any inability to treat any medical condition as a result. 16.3 In the event of illness or accident, Passengers may have to be landed ashore by the Carrier and/or Master for medical treatment. The Carrier makes no representations regarding the quality of medical treatment at any port of call or at the place at which the Passenger is landed. 16.4 Passengers are advised to ensure that their insurance covers medical treatment, including any emergency repatriation costs. 16.5 Medical facilities and standards vary from port to port and the Carrier makes no representations or warranties in relation to such standards. 16.6 In relation to medical equipment which the Passenger intends to bring on board it is the responsibility of the Passenger to arrange delivery to the docks prior to departure of all medical equipment. 16.7 The requirement for Passengers to notify at the time of booking if they need to have medical equipment on board is to ensure that the medical equipment can be carried and/or carried safely. 16.8 It is the Passenger’s responsibility to ensure that all medical equipment is in good working order and for arranging enough equipment and supplies to last the entire voyage. The ship does not carry any replacement and access to shore side care and equipment may be difficult and expensive. 16.9 Passengers must be able to operate all equipment. If there are any particular conditions, Disabled or Reduced Mobility Passengers which require personal care or supervision then such personal care or supervision must be organised by the Passenger and at the Passenger’s expense. The Vessel is unable to respite services, one to one personal care or supervision or any other form of carer for physical or psychiatric or other conditions. The Cruise Ship carries on board service providers who operate as independent contractors. Their services and products are charged as extras. The Carrier is not responsible for their performance or products. These contractors may include, hairdresser, manicurist, masseuse, photographer, entertainer, fitness instructors, shopkeepers and others providing services. The limitations referred to in clauses 22 and 23 shall apply to all independent contractors. Hotel accommodation and all transport (other than The Carrier's Cruise Ship) included in Package Tours or Shore Excursions, are operated by independent contractors even if sold by Agents or Organisers on board the Cruise Ship. "Package" shall have the same meaning as contained in the European Union and Council directive of 13 June 1990 on Package Holidays and Package Tours (90/314/EEC). The Carrier shall not be responsible in any way for the conduct, products or services provided by such independent contractors. 19.1 Guests are encouraged to limit their checked luggage to two suitcases and two pieces of hand luggage per person. During the positioning cruises, the above guidelines represent the maximum limit allowed per person, provided that, in any case, the maximum amount of luggage in each cabin does not exceed 100 kg and/or 8 pieces among all passengers in the same cabin. Prams and wheelchairs are always allowed. All luggage is to be kept in the cabin, keeping all exits free of any obstacles. 19.2 Passenger's luggage and property shall include only personal belongings, and any commercial property shall be subject to an additional charge. 19.3 The Carrier shall not be responsible for any fragile or perishable property carried by the Passenger. 19.4 No animals or birds are permitted on board, except for recognised assistance dogs licensed to Disabled Passengers or PRM, according to clause 12.3. The Passenger shall have full responsibility for such dogs. 19.5 Passengers with their own wheelchairs must check that suitable accommodations are available at the time of booking, and a written addendum is signed by the Passenger and Company and is added to the Ticket and Contract. If medical- mobility- or other equipment is required this must be notified at the time of booking or within a reasonable time prior to the Cruise to enable the Carrier to assess whether such equipment can be carried safely. It is the passenger’s responsibility to ensure that such equipment is in good working order and that the passenger can operate such equipment. 19.6 All luggage must be securely packed and distinctly labelled. The Carrier shall not be liable for loss, damage or delay in delivery of any luggage, if luggage is not sufficiently labelled. 19.7 The Carrier shall not be liable for loss or damage to Passenger's luggage or property while in the custody or control of stevedores or other independent shore side contractors. 19.8 All luggage must be claimed upon arrival of the Cruise Ship at final port or it will be stored at Passenger risk and expense. 19.9 The Passenger shall not be liable to pay or receive any general average contribution in respect of baggage or personal effects or property. 19.10 The Carrier shall have a lien upon and the right to sell by auction or otherwise, without notice to the Passenger, any luggage or other property belonging to any Passenger in satisfaction of unpaid monies or of any other monies which may in any way have become due by the Passenger to the Carrier or to its servants, agents or representatives. The Passenger shall be liable for and shall reimburse the Carrier for any damage to the Vessel and/or its furnishings or equipment or any other property of the Carrier caused by any wilful or negligent act or omission by the Passenger or any person for whom the Passenger is responsible including, but not limited to, children under the age of 18 travelling with a Passenger. The Carrier shall not be liable for any loss, injury, damage, or inability to perform the Voyage arising from any Force Majeure circumstances such as, but not limited to: war, terrorism - actual or threatened - fire, natural disasters, acts of God, labour strikes, bankruptcy, failure of subcontractors to perform, or any other events beyond the Carrier's control and/or any events which are unusual and/or unforeseeable. The liability (if any) of the Carrier for damages suffered as a result of death or personal injury to the Passenger, or loss or damage to luggage shall be subject to the following limitations and shall be determined in accordance with the following: 22.1 The International Convention relating to the Carriage of Passengers and their luggage by Sea, adopted in Athens on 13 December 1974 and (the "Athens Convention"), as subsequently amended in 1976 and as incorporated with effects from 1 January 2013 by EU Regulation 392/2009 Concerning the Rights of Passengers when travelling by sea in the event of Accidents (EU Regulation 392/2009), shall apply to international carriage by sea where the port of embarkation or disembarkation is in the EU or where the vessel has an EU flag or where the contract of carriage is made in the EU. The provisions of the Athens Convention and, where applicable, EU Regulation 392/2009 are hereby expressly incorporated into these conditions of carriage. Copies of the Athens Convention and EU Regulation 392/2009 are available on request and can be downloaded from the Internet at www.imo.org. The Carrier shall be entitled to the benefit of all the limitations, rights and immunities provided by the Athens Convention and, where applicable, EU Regulation 392/2009 including the full deductible under Article 8(4) of the Athens Convention. The liability of the Carrier for death, personal injury or illness to the Passenger shall not exceed 46.666 Special Drawing Rights ("SDR") as provided and defined in the Athens Convention or, where applicable, 400,000 SDR pursuant to EU Regulation 392/2009 and, where there is liability for war and terrorism, 250,000 SDR. Liability of the Carrier for loss of or damage to Passenger's luggage or other property shall not exceed 833 SDR per Passenger under the Athens Convention or 2,250 SDR where EU Regulation 392/2009 applies. It is agreed that such liability of the Carrier shall be subject to a deductible of 13 SDR per Passenger, such sum to be deducted from the loss or damage to luggage or other property. The Passenger understands that the conversion rate of SDR's fluctuates daily and may be obtained from a bank or Internet. If any provision of these Conditions of Carriage is rendered null and void by the Athens Convention or EU Regulation 392/2009, such invalidity shall be limited to the particular clause and not to the Conditions of Carriage. 22.2 The Carrier’s liability in relation to death and/or personal injury is limited and shall in no circumstances whatsoever exceed the limits of liability set out under the Athens Convention or, where applicable, EU Regulation 392/2009. 22.3 The Carrier will only be liable in relation to death and/or personal injury and/or loss of or damage to luggage in the event that the Carrier and/or its servants or agents are guilty of “fault or neglect”, as required by Article 3 of the Athens Convention, or where there is liability for a shipping incident, where EU Regulation 392/2009 applies. The limits of liability under the terms of the Athens Convention shall be applicable to the Carrier’s servants and/or agents and/or Independent Contractors in accordance with Article 11 of the Athens Convention. Any damages payable by the Carrier shall be reduced in proportion to any contributory negligence by the Passenger as provided in Article 6 of the Athens Convention. 22.4 It is presumed under the Athens Convention and where applicable EU Regulation 392/2009 that the Carrier has delivered luggage to a Passenger unless written notice is given by the Passenger within the following periods: (i) in the case of apparent damage before or at the time of disembarkation or redelivery (ii) in the case of damage which is not apparent or loss of luggage within fifteen days from the disembarkation or delivery or of the date that such delivery should have taken place. 22.5 If the carriage provided hereunder is not “international carriage” as defined in Article 2 of the Athens Convention or the Vessel is being used as a floating hotel, the remaining provisions of the Athens Convention shall apply to this/her contract and be deemed to be incorporated herein mutatis mutandis. 22.6 The Carrier shall not be liable for loss or damage to any valuables such as monies, negotiable securities, precious metal items, jewellery, art, cameras, computers, electronic equipment, or any other valuables unless they are deposited with the Carrier for safe-keeping, and a higher limit is agreed expressly and in writing at the time of deposit, and an extra charge is paid by the Passenger for declared value protection. Use of the ship’s safe is not a deposit with the ship. Wher e there is liability for loss of or damage to valuables deposited with the ship then such liability is limited to 1,200 SDR under the Athens Convention or 3,375SDR where EU Regulation 392/2009 applies. (ii) The Carrier and Passenger agree not to demand any security from the other in connection with a claim of any kind. The Passenger waives the right to arrest the Cruise Ship or to attach any other asset owned, chartered or operated by the Carrier. If the Cruise Ship is arrested or attached, then the ship and the Carrier shall have the right to any limitation and all defences available herein. 22.7 In addition to the restrictions and exemptions from the liability provided in the Conditions of Carriage, the Carrier shall have full benefit of any applicable laws providing for limitation and/or exhoneration of liability (including without limitation, law and/or the laws of the Vessel’s flag in respect of/or the global limitation on damages recoverable from the Carrier). Nothing in these Conditions of Carriage is intended to operate to limit or deprive the Carrier of any such statutory or otherwise limitation or exhoneration or liability. The servant and/or agents of the Carrier shall have the full benefit of all such provisions relating to the limitation of liability. 22.8 Without prejudice to the provisions of 22.1 to 22.7 above, if any claim is brought against the Carrier in any jurisdiction where the applicable exemptions and limitations incorporated in these Conditions of Carriage are held to be legally unenforceable then the Carrier shall not be liable for death, injury, illness, damage, delay or other loss or detriment to any person or property arising out of any cause of whatsoever nature which has not been shown to have been caused by the Carrier’s own negligence or fault. No compensation is payable by the Carrier to any Passenger for any emotional stress, mental anguish and/or psychological injury of any kind save where legally recoverable against the Carrier as a result of any injury caused by an accident due to the fault or neglect of the Carrier. The Terms and Conditions of Carriage, including limitation of liability, are applicable to the shore excursions purchased, whether in the form of a ticket coupon or voucher, whether prior to embarkation or from the Carrier after embarkation. The applicable law for these Conditions of Carriage shall be Italian law. 26.1 Unless differently provided by any applicable law, for all claims against the Carrier shall be brought in and be subject to the exclusive jurisdiction of the Courts of Naples, Italy. (A)The Carrier shall be under no liability whatsoever in respect of any claim arising from an accident which was not reported by the Passenger to the Master whilst onboard the Vessel. (B) Notices of claim for death, illness, emotional stress or personal injury, with full particulars in writing shall be given to the Carrier and the Cruise Ship within six (6) months (185 days) after the date such death, injury, or illness occurring. (C)Notices of Claim for loss or damage to luggage or other property shall be given to the Carrier in writing before or at the time of disembarkation, or if not apparent, within fifteen (15) days from the date of disembarkation. (D) Complaints under EU Reg. 1177/2010 concerning accessibility, cancellation or delays must be made to the Carrier within two (2) months from the date the service was performed. The Carrier shall respond within 1 month to advise whether the complaint is substantiated, has been rejected or is still being considered. A final reply shall be provided within two (2) months. The Passenger shall provide such further information as may be required by the Carrier to deal with the Complaint. If the Passenger is not satisfied with the response then it may complain to the relevant enforcement body in the country of embarkation. All claims against the Carrier or the Cruise Ship for death, illness, emotional stress or personal injury to a Passenger or for loss or damage to luggage or other property shall be time barred after two (2) years from the date of disembarkation as provided by Article 16 of the Athens Convention and or where applicable EU Regulation 392/2009.
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Mediterranean Shipping Company S.A MSC POSEBNI USLOVI KRSTARENJA KOMPANIJE MSC Uvodne odredbe Molimo Vas da pažljivo pročitate odredbe OPŠTIH USLOVA KRSTARENJA, organizatora putovanja, brodara MSC CRUISES. Ovi Uslovi se primenjuju na Vaše putovanje, a Vi ih prihvatate, potpisivanjem obrasca Prijave putnika za krstarenje, potpisivanjem Ugovora o putovanju s turističkom agencijom kao i redovnim uplatama ugovorenih iznosa. Isto se odnosi na sve druge odredbe i uslove objavljene u PUTNIM KARTAMA, potvrdama i vaučerima. Pojam turisičkog krstarenja-aranžmana ima uobičajeno značenje i odredjen je: medjunarodnim propisima o putničkom saobraćaju, domaći zakonima Republike Srbije, tako i propisima domicilnih zemalja brodara. Zakonski uslovi Uz Opšte uslove o putovanju, prijava (tj Ugovor) o krstarenju - putovanju vodenim putevima regulisan je i posebnim uslovima o krstarenju, o kojima je obavešten putnik, kao i Briselskom konvencijom iz 1970.g. i Atinskom konvencijom iz 1974.g. Koje se odnose na prevoz putnika i njihovog prtljaga morem, jezerima i rekama i kanalima kao i drugim primenljivim medjunarodnim konvencijama. Lične isprave Svaki putnik mora kod sebe da ima važeći identifikacioni dokument koji se zahteva kod odabranog krstarenja. Za državljane Republike Srbije zahteva se lični važeći pasoš sa multi vizom zemalja šengenskog sporazuma (“šengenska viza”) a čije trajanje ističe posle završetka krstarenja, uključujući i “conection” putovanja. Bez ove vize putniku neće biti moguć ukrcaj na brod. Ako brod na svom itinereru pristaje u luku zemlje koja nije član šengenskog sporazuma a ta zemlja zahteva za državljane Republike Srbije ulaznu vizu ili kakav drugi uslov ulaska u nju, putnik je dužan da ovakvu vizu blagovremeno pribavi i eventualne ostale uslove ulaska ispuni. Rezervacije Putnik vrši rezervaciju preko touroperatora iz Srbije ili preko svoje turističke agencije koja je agent touroperatora, zavisno od raspoloživih mesta tj. kabina na brodovima. Rezervacija postaje punovažna potpisivanjem prijave o krstarenju - putovanju (koja ima dejstvo ugovora o putovanju), pravovremenim izvršenjem delimične ili potpune uplate krstarenja te primitkom pismene potvrde organizatora putovanja ili njegovog ovlašćenog zastupnika tj agenta koji je prethodno primio potvrdu organizatora putovanja. Smještaj na brodu Organizator putovanja ima pravo putniku da dodeli drugu kabinu od dogovorene, ali istih ili boljih karakteristika. Obaveštenja Organizator putovanja će sam ili putem svojih ovlašćenih agenata pravovremeno da obavesti putnike o detaljima koji se odnose na ugovoreno krstarenje a nisu ranije objavljeni u ispravama ili objavljenim programima-brošurama. Plaćanje U trenutku rezervacije plaća se avans u visini od 50% cjene krstarenja s uključenim ukrcajnim i/ili lučkim taksama i premijom osiguranja. Ostatak ugovorene cene krstarenja plaća se najkasnije 30 dana pre isplovljavanja broda. Ako se rezervacija obavlja unutar razdoblja od 30 dana do početka krstarenja, uplaćuje se celokupana cena ugovorenog krstarenja. U slučaju da se uplata ne izvrši u predviđenim rokovima organizator putovanja ili njegov ovlašćeni agent može jednostrano da raskine ugovor o putovanju. Usluge obuhvaćene cenom krstarenja Cena krstarenja uključuje:smeštaj u izabranoj kabini za vreme čitavog trajanja krstarenja, obroke na brodu (doručak, ručak, večeru, međuobrok i ponoćni obrok), uslugu prenosa prtljaga u ukrcajnoj i iskrcajnoj luci i uslugu prevoza u lukama u kojima se brod ne vezuje uz obalu. U cenu krstarenja nisu uključene: ukrcajno/iskrcajne takse, pića, izleti u lukama pristajanja broda, uobičajene napojnice brodskom osoblju niti drugi lični troškovi putnika. Prenosivost ugovora Putnika može da zameni druga osoba koja zadovoljava i prihvaća sve uslove ugovora. Pismeno obaveštenje organizatoru putovanja ili njegovom ovlaštenom agentu treba dostaviti najkasnije 4 radna dana pre predviđenog početka krstarenja. I jedna i druga osoba odgovorne su prema organizatoru putovanja u vezi sa plaćanjem krstarenja i troškovima koji bi mogli nastati prenosom ugovora. Prenos ugovora na drugu osobu nije moguć pri rezervacijama obavljenim po brodarovoj tarifi Prima Premia. Izmene Izmene cene krstarenja ili turističkog aranžmana (npr. izleti na kopnu) od organizatora putovanja mogu da nastanu zbog promene u ceni prevoza, goriva, lučkih , ukrcajno/iskrcajnih i aerodromskih taksi, znatnijih promena kurseva valuta i drugih okolnosti van kontrole organizatora. Ako povećanje nije više od 10% celokupne cene od objavljene cene krstarenja, organizator putovanja ne mora da traži saglasnost putnika. Ako bi došlo iz napred navedenih razloga do povećanja ukupne cene krstarenja veće od 10%, putnik ima pravo da otkaže ugovor o putovanju svojom pismenom potvrdom o otkazu krstarenja. Cena se ni u kom slučaju ne može povećati unutar razdoblja od 20 dana pre objavljenog polaska broda. Pre polaska broda organizator putovanja može da izmeni neke od elemenata ugovora uz pravovremeno pisano obaveštenje putniku naznačujući vrstu izmene i moguću promenu cene. Putnik može da odbije prihvaćanje izmena i da raskine ugovor pismenim putem. Ako se posle početka krstarenja neka od usluga predviđenih ugovorom ne bi mogla da pruže, organizator će odrediti drugo adekvatno zamensko rješenje bez ikakvih dodatnih obveza za putnika. Ukoliko organizator ne bude u mogućnosti pružiti zamensku uslugu ili je putnik uz opravdane razloge ne prihvati, putniku će organizator putovanja organizovati prevoz do polazne luke ili do drugog odgovarajućeg mesta i vratiti razliku između pune cene putovanja i usluga iskorištenih do trenutka prekida putovanja. Organizator putovanja ima pravo predviđeni brod zameniti drugim istih karakteristika zbog tehničkih, operativnih ili drugih opravdanih razloga. Odustajanje od putovanja Ako organizator otkaže putovanje zbog nedovoljnog broja putnika, putnik ima pravo na drugi turistički aranžman istog ili višeg kvaliteta bez doplate ili na aranžman nižeg kvaliteta uz delimičan povračaj novca putniku ili na povraćaj odgovarajućeg iznosa u celini. Putnik treba organizatoru da pruži informaciju o svom izboru u roku od dva radna dana od prijema obaveštenja o izmeni, povećanju cene ili otkazu putovanja. U svim drugim slučajevima kada putnik odustaje od ugovorenog putovanja povraćaj uplaćenog novca za krstarenje obavlja se uz odbitak koji zavisi od trenutka primanja otkaza putovanja od strane putnika. Odbici se obračunavaju prema sledećim stopama: a) 10% cene krstarenja ako je obaveštenje o otkazu primljeno unutar razdoblja od 60 do 46 dana pre objavljenog isplovljavanja broda; b) 25% cene krstarenja ako je obaveštenje o otkazu primljeno unutar razdoblja od 45 do 31 dana pre objavljenog isplovljavanja broda; c) 50% cene krstarenja ako je obaveštenje o otkazu primljeno unutar razdoblja od 30 do 16 dana pre objavljenog isplovljavanja broda; d) 75% cene krstarenja ako je obaveštenje o otkazu primljeno unutar razdoblja od 15 do 6 dana pre objavljenog isplovljavanja broda. Putnik nema pravo ni na delimičan povraćaj uplaćenog novca u sljedećim slučajevima: - ako otkaže putovanje unutar razdoblja od 5 dana pre isplovljavanja broda pa do termina predviđenog isplovljavanja; - ako se pravovremeno ne prijavi za ukrcaj u ukrcajnoj luci; - ako iz bilo kojeg razloga prekine već započeto krstarenje; - ako nema važeću putnu ispravu i/ili ulazne ili tranzitne vize za države koje brod na putovanju posjećuje. Svaki otkaz mora biti dostavljen organizatoru ili ovlašćenom agentu u pisanoj formi uz dodatak putnog računa i/ili karte. Otkaz stupa na snagu primitkom faksa ili dostavom poštanske pošiljke. P&P - Prima Premia Ove cene odobravaju se svakome ko dovoljno unapred rezerviše željeno krstarenje. P&P cene odnose se samo na drugog putnika u kabini, osobu koja putuje s putnikom koji plaća punu katalošku cijenu. P&P cene s popustom od 10 do 100% vrede za sva krstarenja do određene popunjenosti kapaciteta, rokovi njihove važnosti, odnosno primenjivosti nisu unapred određeni. Deca do 18. god. na 3. i 4. ležaju u istoj kabini sa oba roditelja ne plaćaju smještaj (ali plaćaju lučke i druge takse). Posle izvršene rezervacije po P&P tarifi nije dopušteno menjati imena putnika. Tačnije, svaka promena povlači automatski otkaz rezervacije te naplatu storno troškova prema stopama objavljenim na prethodnoj stranici. Storno troškovi se primenjuju na cenu krstarenja. Porodični plan Na brodovima MSC FANTASIA, MSC Splendida, MSC Poesia, MSC Musica, MSC Orchestra i MSC Opera, kod svih krstarenja u Mediteranu, moguće je rezervisati dve spojene kabine kat.10 za porodicu s dvoje dece do 18 god. po obračunu: dvoje odraslih plaćaju punu katalošku cenu, jedno dete P&P cenu, a drugo dete ne plaća smeštaj. Nedovoljan broj putnika Organizator putovanja ima pravo da poništi ugovor ako ne dostigne minimalni broj od 200 putnika. U tom slučaju organizator ima obvezu da izvrši povraćaj primljenog novca u roku od 7 radnih dana od dana odstupanja od ugovora ili njegovog poništenja. Ovlašćenja zapovjednika broda (kapetana broda) Zapovednik broda ima pravo na plovidbu bez pilota, tegliti druge brodove ili im pružiti pomoć, izmeniti uobičajeni kurs plovidbe, pristati u bilo koju luku, prevesti putnika i njegov prtljag na drugi brod, ako je to potrebno za nastavak putovanja. Kao predstavnik organizatora putovanja, zapovednik ima pravo zabraniti ukrcaj osobi čije bi zdravlje, prema njegovoj procjeni, moglo biti ugroženo učešćem u krstarenju. Isto tako ima pravo u bilo kojoj luci na putovanju da zatraži iskrcaj putnika kojem zbog zdravstvenog stanja nastavak krstarenja ne bi bio preporučljiv ili iskrcaj putnika koji ometa putovanje ili predstavlja opasnost za druge putnike Zdravlje putnika i trudnice Putnik jamči da može putovati brodom i da njegovo ponašanje ili stanje neće uticati na sigurnost broda, kao ni na ostale putnike. Bilo koji putnik koji putuje u određenom stanju koje može uzrokovati probleme mora pokazati lekarsku potvrdu pre polaska. Ako Prevoznik, kapetan broda ili doktor zaključe da putnik zbog bilo kojih razloga nije sposoban da putuje, te je u mogućnosti ugroziti zdravlje i sigurnost ostalih putnika, ili mu neće biti dopušten ulazak u luku, ili u slučaju da prevoznik može da bude odgovoran za bilo koju od navedenih situacija, on ima pravo napraviti sledeće: - odbiti ukrcati putnika u bilo kojoj od luka; - iskrcati putnika u bilo kojoj luci; - prebaciti putnika u drugu kabinu ili ležaj; - ako doktor smatra to potrbnim može smestit putnika u brodsku bolnicu, ili u bilo koju ambulantu u jednoj od luka o putnikovom trošku kako bi dobio prvu pomoć, potrebne lekove i ostalo. Kada je Putniku zabranjen ukrcaj na brod kao rezultat zdravstvenih problema, Prevoznik nije odgovoran za bilo koji gubitak troškova putnika, te putnik neće dobiti nikakvu kompenzaciju troškova od strane Prevoznika. Brod ima ograničen broj kabina opremljenih za invalide. Nije u svim područjima na brodu omogućen pristup invalidima. Prevoznik zadržava pravo da odbije prevoziti osobu koja ga pravodobno ne obavesti o takvim poteškoćama, ili onu osobu koja je po prevoznikovom ili kapetanovom mišljenju nije sposobna putovati, i koja na bilo koji način može ugrozoti osobe koje se nalaze na brodu. Putnici kojima treba pomoć i/ili imaju specijalne zahteve i trebaju posebnu opremu moraju obavestiti Organizatora za vreme rezervisanja istog. Prevoznik nije obvezan pružiti nikakvu posebnu pomoć ili opremu osim ako nije to pismeno potvrdio s putnikom. Putnici koji se nalaze u invalidskim kolicima moraju imati invalidska kolica standardne veličine i moraju biti u pratnji osobe koja im može pomagati tokom putovanja. Invalidska kolica koja se nalaze na brodu mogu se koristiti samo za hitne slučajeve. Bilo koji putnik koji se ukrca na brod, ili dopusti bilo kojem drugom putniku, koji se nalazi pod njegovim nadzorom, da se ukrca na brod a pati od neke bolesti, ozlede ili je mentalno ili telesno oštećen, ili boluje od bilo koje zarazne bolesti koja može ugroziti zdravlje ostalih putnika na brodu biće odgovoran za gubitak ili plaćanje bilo kakvih troškova koje će Prevoznik morati da plati zbog toga što mu neće dozvoliti da pristane u određenu luku. Trudnicama u bilo kojem stadiju se preporučuje da zatraži lekarski savet pre putovanja. Žene koje su trudne više od 28 nedelja (ili će biti trudne više od 28 nedelja na kraju putovanja) moraju imati lekarsku potvrdu da moše da preduzme putovanje. Prevoznik ne može, zbog sigurnosnih razloga, prevoziti trudnice koje su trudne 28 ili više nedelja u vreme polaska. Prevoznik zadržava pravo da zahteva lekarsku potvrdu u bilo kojem stadijumu trudnoće i da odbije da primi putnicu na brod ako Prevoznik i/ili kapetan broda smatraju da putnik neće biti siguran tokom putovanja. Ako trudnica nije informisala prevoznika ili doktora na brodu o svojoj trudnoći, tada je prevoznik oslobođen svake daljnje odgovornosti. Doktor koji se nalazi na brodu nije kvalifikovan za porođaje ili za pružanje pre ili postporođajnog lečenja i Prevoznik nema nikakvu odgovornost da omogući takvu uslugu ili opremu. Trudne putnice mogu videti u posebnom obrascu sve o medicinskim uslugama i opremi koja se nalazi na brodu. Vakcinacija Pre nego što otpočne krstarenje, putnik je dužan da izvrši vakcinaciju u slučaju da na krstarenju posećuje zemlju za koju je ona propisana odnosno preporučena od strane Svetske Zdravstvene Organizacije. U Republici Srbiji za pitanja vakcinacija je nadležan Institut „Dr Milan Jovanović Batut”, ulica Dr. Subotića 5, Beograd, tel. 011/26 84 566 lokal 32. i sa njima se posavetujte o propisima Svetske Zdravstvene Organizacije o obaveznim vakcinacijama pre puta u zemlje koje ćete posetiti na Vašem krstarenju. Kompanija “MSC crusies” ne može da snosi bilo kakvu odgovornost za putnike koji ne prate pravila o prtevencijama zaraznih bolesti. Obveze organizatora putovanja Organizator putovanja je odgovoran prema putniku u slučaju da ne ispuni obveze preuzete prodajom krstarenja - turističkog aranžmana. Organizator nije odgovoran za bilo koji gubitak ili potraživanje putnika koji nastane zbog neuobičajene, nepredvidive ili neizbežne okolnosti izvan kontrole organizatora, za bilo koje činjenje ili propust treće strane koja nije u vezi s putovanjem ili u bilo kojem slučaju više sile, uključujući, ali neograničavajući se samo na štrajkove, direktive Vlade, direktive izdate od strane osiguravatelja, terorističkih aktivnosti ili drugih sličnih događanja. Organizator ne odgovara za propuste koje bi u izvršenju obveza prema putniku mogla počiniti putnička agencija ili drugi posrednici u izvršenju ugovora. Prtljag i lična imovina putnika Svakom putniku je dozvoljeno da ponese sa sobom dve putne torbe i dva komada ručnog prtljaga. Ako putnik želi da ponese više prtljaga, on tada mora da plati taj višak prtljaga po Prevoznikovim aktuelnim cenama. Putnikov prtljag i imovina uključuje samo lične stvari, i bilo kakav komercijalno tržišno vlasništvo biće dodatno naplaćeno. Prevoznik nije odgovaran za lomljivu ili kvarljivu imovinu koju putnik ponese. Bilo kakve životinje ili ptice nisu dopuštene na brodu, osim pasa obučenih da pomažu osobama s invaliditetom, podrazumijevajući naravno da je Prevoznik dao svoje odobrenje u vreme kada je karta kupljena. Putnik će u potpunosti biti odgovoran za takvog psa. Putnici s sopstvenim invalidskim kolicima moraju proveriti da li je odgovarajući smeštaj raspoloživ još za vreme izrade rezervacije, i da je pisani prilog potpisan od strane Putnika i Kompanije te dodan Karti i Ugovoru. Putnik prihvaća i treba da organizuje drugog Putnika da mu pomaže tokom Putovanja. Sav prtljag mora da bude sigurno upakovan i jasno označen. U slučaju da prtljag nije dovoljno dobro označen, Prevoznik nije odgovoran za gubitak, oštećenje ili kašnjenje u isporuci bilo kakvog prtljaga. Prevoznik nije odgovoran za gubitak ili štetu na Putnikovom prtljagu i/ili drugoj imovini dok je pod nadzorom lučkih radnika ili drugih nezavisnih obalskih zaposlenih ljudi u luci. Sav prtljag mora biti podignut po dolasku Broda u poslednju luku ili će biti uskladišten na Putnikov rizik i trošak. Putnik nije dužan da plati ili primi ikakav Opšti Prosečni doprinos za prtljag ili ličnu imovinu. Prevoznik ima pravo zadržavanja i pravo prodaje na aukciji ili drukčije, bez obaveštavanja Putnika, na bilo koji prtljag ili drugu imovinu koja pripada nekom Putniku zbog neplaćenog troška koji je od Putnika postao troškom Prevoznika, ili njegove Posluge, Agenata ili Predstavnika. Odgovornost putnika za štetu Putnik se smatra odgovornim i mora da platiti Prevozniku za bilo kakvu štetu na Brodu i/ili na njegovom namještaju ili opremi ili bilo kojoj drugoj imovini Prevoznika učinjenu namernim ili slučajnim činom ili propustom Putnika ili bilo koje osobe za koju je Putnik odgovaran uključujući, ali nije ograničeno na, decu ispod 18 godina koja putuju s Putnikom. Alkoholna pića i hrana Alkoholna pića, uključujući vina, žestoka pića, pivo i druga alkoholna pića dostupni su za kupovinu na brodu po fiksno određenim cenama. Putnicima nije dozvoljeno uneti na brod alkoholna pića i hranu tokom putovanja. Prevoznik i/ili posluga i/ili agenti mogu zapleniti alkohol i hranu donešenu na brod. Prevoznik i/ili posluga i/ili agenti mogu odbiti poslužiti putniku alkohol ili ga dalje točiti ako procijene da on stvara opasnost drugim putnicima i/ili brodu. Ograničenje odštete Odgovornost organizatora je ograničena i međunarodnim konvencijama koje tretiraju predmet, posebno Varšavskom konvencijom o avionskom prevozu od 12.10.1929, Bernskom konvencijom o željezničkom prevozu od 25.02.1961, a od možebitne drugačije odgovornosti Briselskom konvencijom od 23.04.1970. Reklamacije i odštetni zahtevi O bilo kakvom nedostatku u izvršenju ugovora organizator ili njegov ovlašćeni agent treba da bude odmah pismeno obavešteni od putnika. U slučaju reklamacije putnik treba da je pošalje preporučenom poštom unutar roka od 10 radnih dana od dana završetka krstarenja. Putno osiguranje U trenutku potpisivanja zahteva za rezervacijom, putniku savjetujemo i zaključenje putnih polisa osiguranja putem svoje agencije ili neke osiguravajuće firme.