http___www.kodak-skener.rs_uslovi-poslovanja__1.xml
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Terms and Conditions General Terms and Conditions of online shop have been prepared in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of GZS and international codes for e-commerce. General terms are about process of the online shop, the customer rights and business relationship between buyer and seller. The web site (the "Site", "shop" or "Tamaks') in Slovenia operated by Tamaks okovje d.o.o. Said entity is acting as a service provider of e-commerce (hereinafter referred to as "Provider"). Sign up Reistration of the buyer is desirable, but not required. Upon registration in the system Tamaks visitors acquire a username, which is equal to its e-mail and password. The data you provide will be protected in accordance with the Consumer Protection Act (ZVPot) and will not be used for any other purpose, except for the processing of customer orders. Accessibility information Provider is committed to always provide the following information to customer: Corporate identity: Tamaks okovje d.o.o., Ulica Pariske komune 29, 2000 Maribor Contact Details: Tel: +386 (41) 322 284 E: info@tamaks.si Essential characteristics of goods or services - see the description of the product Availability of products (each product or service that is offered on the site is available within a reasonable period of time) Terms of delivery of products or performance of services (mode, place and time of delivery) Clear, precise and understandable presented prices Validity of the offer The period in which it is possible to withdraw from the contract and conditions for withdrawal; In addition, also on whether and how much it costs the buyer to return the item, an explanation of the appeal process, including all the information on the contact person or department for contacts with customers. Product offer Due to the nature of online business Tamaks updates and changes its offer often and quickly. Prices are recommended retail price of the manufacturer or importer or the prices are created by the provider. Prices The price applies to all visitors of website Tamaks. Registration in the system is not a prerequisite for online purchase and is not a condition for validity of the online price. All prices include 22% VAT, unless expressly provided otherwise. Prices are valid at the time of contract. Prices are valid in the case of payment with all payment methods that a site offers, subject to the general terms and conditions. Despite enormous efforts to ensure that all information is up to date and accurate, it may happen that the pricing information is incorrect. In this case, or in the event that the price changes between the order processing, customer service will allow resigning of the purchase, but will also offer customer service solution that will go to the mutual satisfaction. The purchase agreement between the supplier and the buyer is concluded at the moment when the seller confirms the order (the customer receives an e-mail about the status of his order confirmed). Provider will send a final offer within three working days via email. From this moment on, all prices and other terms are fixed and are valid for both the provider and the customer. Payment methods The provider offers the following methods of payment for products that are available on the Tamaks: - According to the offer - on delivery trough GLS The purchase process The purchase process on website Tamaks is the following simple steps: 1) Demand submitted: After placing the order (demand) the buyer is notified by e-mail that the order was accepted. If the customer wishes to cancel the order, it may do so one hour from the submission by writing a message via e-mail - info@tamaks.si. Final offer with delivery costs and other costs will be sent by provider within three working days by e-mail. 2) Order confirmed: If a customer order is not withdrawn, there is order in the further processing. The contract provider checks the availability of the ordered products, adds cost of postage and sends final offer via email. The provider can call the customer to ensure the accuracy of the data. The contract provider shall inform the customer via e-mail about the scheduled delivery time. Contract to purchase the ordered products between the customer and the provider is at this stage definitively concluded. 3) Goods dispatched: Within the agreed deadline the goods are dispatched. The buyer has the right to reject the goods in accordance with the legal provisions, and according to the terms and conditions on page Tamaks. The right to withdraw from the purchase, return of goods The consumer has the right to withdraw from the contract within 8 days of receipt of goods (to the contact e-mail address info@tamaks.si) without having to state a reason for its decision. The only cost to the consumer with the cancellation of the contract is the cost of returning the goods. Goods must be returned within 15 days of the filed notice of withdrawal from the contract (withdrawal from the purchase). Received goods must be returned undamaged, unopened and in the same amount, unless the goods are destroyed, corrupted, lost, or its quantity is reduced, without the fault of the consumer. Since the packaging (eg. A box) are an integral part of the article it should also be returned as it was in its original condition at the time of receipt of the item (ie, undamaged, unopened and in the same amount). In the return of items, where promotional code was used, these assets are considered as discount and the refund does not return (returns the amount paid), paid amount is returned to the bank account of the user. Refund payments will be made as soon as possible, but no later than 8 days from receipt of the returned items. We perform a refund to the bank account of the buyer. The return of the goods received in the company during the period of withdrawal is considered to be a message of withdrawal. Delivery Provider will send goods within the agreed time Provider will try that the ordered goods are dispatched within two working days after ordering. Shipping time depends on the contractual partner for the delivery of items and provider has no influence. In the event that the ordered product is not in stock or does not have in stock a sufficient quantity of the ordered product, the buyer will be informed of the expected time of delivery. The contract partner for the delivery of items is GLS, but the provider reserves the right to choose another delivery service, if the contract can be completed more efficiently. The cost of delivery is calculated based on the weight and size of the ordered products. Provider will prepare a final offer after receiving demand, which will also include shipping costs. Safety of the purchase For your security, your online provider Tamaks will never ask you for bank information or account number. To pay on offer or cash on delivery we only need your address. Protection of personal data The provider undertakes to permanently protect all personal user data. The seller will use the personal data exclusively for order fulfillment (sending information material, tenders, invoices) and other necessary communication. User data in no case will be handed over to unauthorized persons. Using texts, photos and videos from the site Tamaks It is forbidden to copy texts or parts of texts, uploading pictures or video, without the written consent of the company Tamaks. Communication The provider will contact the user via means of distance communication only if a user does not explicitly object. Advertising e-mails will contain the following ingredients: will be marked as advertisements or news as Tamaks, consignor - Tamaks- will be clearly evident, various campaigns, promotions and other marketing techniques will be marked as such. It will also clearly set out the conditions of participation in them, The way to unsubscribe from receiving advertising messages will be marked. If the customer wishes not to receive advertising messages, the provider will specifically honor and immediately remove customer from the list of recipients of the news. Discharge from liability Provider shall use its best efforts to ensure promptness and accuracy of the data published on its pages. Nevertheless, the nature of items, delivery or price could change so rapidly that the provider fails to correct the information on the websites in time. In this case, the buyer will be informed about the changes and to cancel the contract or replace the ordered item. Although the provider tries to provide accurate pictures of products, but all photographs should be taken as symbolic. Photos do not guarantee product properties. Complaints and disputes Provider respects the existing consumer protection legislation. The provider is trying to comply with its duty to establish an effective system for dealing with complaints and designate a person, which (in case of problems) the buyer can contact by the phone or by e-mail. The appeal shall be submitted via email info@tamaks.si. Complaint procedure is confidential.
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Opći uslovi poslovanja e-prodavnice kodak-skener.rs pripremljeni su u skladu sa Zakonom o autorskom pravu i srodnim pravima, sa preporukama međunarodnoga kodeksa za e-poslovanje. Preporučujemo vam da prije upotrebe e-prodavnice i njezinih veb-stranica pažljivo pročitate Uslove poslovanja napomenute u nastavku. Upotrebom veb-stranica kodak-skener.rs ukažete svoje suglasje sa u nastavku navedenima uslovima. Ako se uslovima ne slažete, molimo vas da e-prodavnice kodak-skener.rs ne upotrebljavate. Izvršenom kupovinom odnosno pravilno ispunjenim formularom za naručivanje robe svaki posetitelj e-prodavnice kodak-skener.rs postaje i korisnik odnosno kupac. Opći uslovi poslovanja odnose se na delovanje kodak-skener.rs, prava korisnika te poslovni odnos između ponuđača i kupca. Dostupnost informacija (sažetak zakonodavstva) Ponuđač se obvezuje da će kupcu uvek osigurati sledeće informacije: a) Identitet preduzeća (ime i sedište tvrtke, matični broj). b) Kontaktne adrese koje omogućuju brzu i pouzdanu komunikaciju (e-mail adresa, telefon). c) Bitna obeležja proizvoda odnosno usluga (uključujući usluge prodaje i garancije). d) Dostupnost proizvoda (svaki artikl ili svaka usluga u ponudi na veb-stranici bi trebala da bude dostupna u razumnom roku). e) Uvete dostave proizvoda ili izvršenja usluge (način, mesto i rok isporuke). f) Sve cene moraju biti jasno i nedvosmisleno definisane te mora biti evidentno predstavljeno ili već uključuju porez i troškove prevoza. g) Način plaćanja i dostave. h) Period valjanosti ponude. i) Rok u kojem je još moguće odstupiti od ugovora i uveti za odstup te koliko košta kupca vraćanje proizvoda ako uopće. j) Pojašnjen mora biti postupak prigovora uključujući sve podatke o kontaktnoj osobi ili službi za kontakt s kupci. Ponuda artikla Zbog prirode e-poslovanja se ponuda kodak-skener.rs ažurira i promenjuje često i brzo. Cene su predstavljene kao Redovne cene i Vaše cene. Redovne cene obično su preporučene prodajne cene proizvođača ili uvoznika ili cene koje uobliči ponuđač sam. Načini plaćanja U e-prodavnici kodak-skener.rs ponuđač omogućava sledeće načine plaćanja: - Gotovinom prilikom dostave - Virmansko plaćanje (predračunom) Ponuđač izdaje račun na trajnome mediju sa raščlanjenima troškovima i izveštajem kupcu kako odstupiti od kupovine i vratiti produkte, ako je to potrebno i moguće. Kupoprodajni ugovor (porudžbina) je u elektronskom obliku čuvana na serveru ponuđača. Jedan primerak ovog ugovora se pošalje kupcu elektronskom poštom nakon uspešno provedene porudžbine. Cene Sve cene u e-prodavnici kodak-skener.rs se navodi u RSD i uključuju porez na dodanu vrednost (PDV). Cene važe u trenutku predaje porudžbine i nemaju unapred određene punovažnosti. U slučaju da se cena artikla tekom obrade porudžbine promeni, ponuđač će kupca o tome obavestiti. Ponuđač pokušaće u svakom slučaju kupcu osigurati nižu cenu odnosno ponuditi odgovarajuće rešenje koje će biti u obostrano zadovoljstvo. Postupak kupovine Porudžbina i predaja porudžbine Nakon predaje porudžbine kupac primi elektronskom poštom ili telefonom izveštaj da je porudžbina primena u red čekanja. Na ovome koraku ima kupac mogućnost u jednom satu raskinuti porudžbinu elektronskom poštom ili telefonom. Ugovor odnosno porudžbina možete sklopiti elektronskom poštom, telefonom ili na internetu u e-prodavnici. Ispravke ili dopune porudžbine možete nam javiti elektronskom poštom ili telefonom. Potvrda porudžbine Dva sata nakon prijema porudžbine u red čekanja, a najviše u 72 sata, ponuđač porudžbinu pregleda, proveri dostupnost i porudžbinu potvrdi odnosno opravdano odbije. Ponuđač si pridružuje pravo da nazove kupaca ako potrebno na njegov kontaktni telefonski broj. Elektronskom poštom ponuđač obavesti kupca o potvrdi porudžbine i predviđanom roku dostave. Ugovor između kupca i ponuđač o kupovini naručenih artikla u tom trenutku je neopozivano sklopljen. Otposlana roba Ponuđač u obećavanom roku robu zapakuje i otpošalje. Pravo odstupa od kupovine i vraćanje robe Kupcu pripada pravo da u roku od trideset (30) dana vrati kupljenu robu bez bilo kakve odštete. Ipak kupac je dužan nositi troškove nastale kod povrate robe kupovine. O nameri da se robu vrati mora kupac obavestiti ponuđača pisanom obavešću najkasnije u roku od 15 dana od primitka robe na elektronsku adresu zoran@e-disti.com. Robu mora vratiti u sledećih 15 dana. Artikl mora biti nekorišćen, neoštećen i u originalnoj ambalaži. Priložiti je potrebno kopiju računa i svu dokumentaciju što artiklu pripada. Ponuđač vrati celokupan iznos najkasnije u roku od 15 dana nakon primitka robe. Ponuđač nije dužan primiti pošiljke sa otkupninom ili pošiljke koja ne odgovara ponuđačevim općim uslovom poslovanja. Garancija Artikli imaju garanciju ako je tako navedeno u garanciji. Garancija valja uz poštovanje uputa na garanciji te uz predložen račun. Garantni rokovi navedeni su na garanciji ili na računu. Informacija o garanciji se navodi i na strani na kojoj je artikl predstavljen. Ukoliko informacije o garanciji nema, artikl garancije nema ili podatak u ovom trenutku nije poznat. U tom slučaju može kupac kontaktirati ponuđača koji će osigurati ažurnu informaciju. Dostava Ponuđač mora robu odnosno uslugu dostaviti u obećavanom vremenu. Sigurnost i pravo na privatnost Brižljivo čuvamo vaše podatke od gubitka, zloupotrebe, neovlaštenog pristupa ili razotkrivanja, promenjivanja ili uništenja. Podaci su hranjeni u serverima, zaštićeni lozinkom i ograničenim pristupom. E-prodavnica kodak-skener.rs pažljivo vodi brigu o sigurnosti vaših ličnih podataka i poštuje vaš izbor za njihovu namjeravanu upotrebu. Podaci korisnika u nijednom slučaju neće bit predani treći osobi. Izbor članstva u našoj listi adresa omogućavamo u formularu za porudžbinu robe u e-kropi te na ulaznoj stranici e-prodavnice kodak-skener.rs. Komunikacija Ponuđač može kontaktirati korisnika pomoću sredstava komunikacije na daljinu samo ako se korisnik tome eksplicitno ne suprotstavlja. Reklamne elektronske poruke moraju sadržavati sledeće sastavne delove: - jasno i nedvosmisleno mora biti obeležena kao reklamna poruka, - pošiljač mora biti jasno evidentan, - različne akcije, promocije i druge marketinške tehnike moraju biti obeležene kao takve, - također moraju biti jasno određeni uslovi sudelovanja u njima, - želju korisnika da ne prima reklamnih poruka mora se poštovati. Razrešenje odgovornosti Ponuđač po svojim najboljim mogućnostima pokušava osigurati ažurnost i pravilnost podataka koji su objavljeni na njegovim stranicama. Ipak svojstva artikla, njihova dostupnost i cena mogu se menjati toliko brzo da ponuđač ne uspe ispraviti podatke na veb-stranicama. U takvom slučaju ponuđač će kupca obavestiti o promenama i omogućiće mu opoziv porudžbine ili zamenu naručenog artikla. Sve fotografije proizvoda su simboličke i ne jamče svojstva tog proizvoda. Pritužbe i sukobi - Ponuđač poštuje postojeće zakone o zaštiti potrošača. - Ponuđač je dužan uspostaviti učinkovit sustav za rešavanje pritužba i odrediti osobu sa kojom se u slučaju problema kupac može povezati telefonom ili elektronskom poštom. Postupak za predaju pritužbe dostupan je na veb-stranicama i je poverljiv i jednostavan za upotrebu. - Ponuđač mora u roku od pet radnih dana potvrditi da je primio žalbu i obavestiti kupca kako dugo će žalbu obrađivati te ga skroz obaveštavati o toku postupka. - Ponuđač je svestan da je ključna karakteristika potrošačkog sukoba, barem što se tiče sudskog rešavanja, njegova nesrazmernost između ekonomske vrednosti zahteva i troškova nastalih rešavanjem samog sukoba. To je i glavna prepreka da potrošač ne pokrene sukob na sudu. Stoga ponuđač nastoji da se eventualni sukobi reše sporazumno. Pravna obavest E-prodavnica kodak-skener.rs te svi podaci, slike artikla i grafika prikazana na veb-stranici zaštićeni su Zakonom o autorskim pravima i ne smiju se reproducirati ili koristiti bez prethodne pismene dozvole. Tvornički znaci i logotipi priznatih tvrtki su u njihovom vlasništvu. Podaci o upravitelju se nalaze u „O nama“.