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Raderberger Straße 175 50968 Köln, Germany The responsible data processing unit on this website is: Distinctive Voice Mark Rossman Raderberger Straße 175 50968 Köln, Germany mark@distinctivevoice.com Data protection The protection of your personal data (hereinafter "data") is very important to us. The following statements give you an overview of the type, scope, purpose and duration of the processing of your data by us. Scope? The information contained in this statement applies to all our online offers referencing this statement. These may be: our websites, our presence on online portals of third parties (eg social media appearances), services offered by us online, functions and content, including internet-enabled applications (hereinafter referred to as "apps") and others, via our online presence and apps arranged or mediated data processing (hereinafter collectively: "online offer"). Why do we process data? As a rule, processing of data only takes place insofar as this is necessary for the functional provision of our online offer as well as for our contents and services or if required by contractual or statutory regulations. In addition, we process the data to the extent described May we process the data? If there is no legal permission for such processing (eg for the purpose of fulfilling the contract or due to legitimate interests), this shall only take place on the basis of your express consent, which can be revoked at any time with effect for the future. Which rights do you have? We also inform you about your rights in connection with data processing. For example, about your right to information and how you can revoke your consent and object to processing without your consent. What do the technical terms mean? The terms used in this privacy policy, such as "personal information", "processing", "processing restriction", "profiling", "processor" or "controller", are as defined in Article 4 of the General Data Protection Regulation (DSGVO). Table of Contents General information about data processing Responsible Categories of affected persons Sources and types of data Legal basis for the processing of your data Your consent (Article 6 (1) (a) GDPR) The fulfillment of (pre-) contractual obligations (Article 6 (1) (b) GDPR) The fulfillment of a legal obligation (Article 6 (1) (c) GDPR) The preservation of vital interests (Article 6 (1) (d) GDPR) A primary interest (Article 6 (1) (f) GDPR) Children / Age Verification Storage duration and data deletion Obligation to specify the data Categories of recipients of your data Transfer of data to a third country or to an international organization External links The data processing in detail Provision of the online offer and creation of logfiles Use of cookies Contact form and e-mail contact Google Web Fonts Google Maps III. Your rights Right to information Right to rectification Right to delete the data or restrict the processing Right to information Right to Data Portability Right to revoke the data protection consent declaration Automated decision on a case-by-case basis including profiling Right to complain to a supervisory authority Your right to object General information about data processing Responsible Publisher of this Privacy Policy and Data Controller in connection with our online offering is: See above. Categories of affected persons This Privacy Policy provides a complete overview of the nature, purpose and scope of any data processing related to our online offering. Which of these data processes are actually carried out depends, for example, on whether you merely visit our online offer or also use the functions and services offered there. As a result, you may be affected by the data processing described here as a visitor or user of our online offer (hereinafter collectively: "User"). As far as our online offer allows other users to publish content that contains data about you, or to transmit such content to us or third parties, you may also be affected by the data processing. The same applies to cases in which our online offer is linked to external data sources about you or data from you by third parties (eg other doctors or psychotherapists, Kassenärztliche associations, health insurance companies, the medical service of health insurance, medical associations and private medical clearing offices) are sent to us. Thus, you may be affected by the data processing described here even if you were neither visitor nor user of our online offer (hereinafter: "other affected parties"). Insofar as this is required by law, we will inform other data subjects about the data processing, stating the origin of the data separately. Sources and types of data We process data that we have received from you as part of your visit or use of our online offer (eg at your request, to initiate or conduct business relationships). In addition, in connection with the provision of our services, we process data from you that we legitimately obtain from or collect from other users, affiliated companies, other third parties or from publicly available sources (eg debtor directories, trade and association registers, land registers, press releases, Internet) to defend against and investigate attacks on our IT systems, abuse and fraud, tailoring our online offering, executing treatment orders and performing contracts, including delivery and payment processing, or on the basis of your consent). Insofar as this is required by law, we will inform other data subjects about the data processing, stating the origin of the data separately. Such data can be: Legal basis for the processing of your data We process the data if possible and primarily on the basis of legal permission, without prejudice to any additional consent on your part. If the intended processing can not be done on the basis of a legal permission, we will get your explicit consent. The legal basis for the processing of the aforementioned data is in accordance with the provisions of the GDPR and the Federal Data Protection Act (BDSG): Your consent (Article 6 (1) (a) GDPR) If you have given us consent to the processing of data for specific purposes (eg for sending a newsletter), your consent is the legal basis for the processing. Further details on the purpose and scope of the data processing can be found in the detailed explanations in this privacy policy as well as in the additional information provided upon obtaining your consent. You can revoke your consent at any time. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation. For more information see III. this explanation. The fulfillment of (pre-) contractual obligations (Article 6 (1) (b) GDPR) If the processing is necessary for the performance of a contract of which you are a party or for the purpose of performing pre-contractual actions that are at your request, the lawfulness of the processing shall be based thereon. Further details on the purpose and scope of the data processing can be found in the detailed explanations in this privacy policy as well as in the contract documents and terms and conditions presented at the time of the initiation and conclusion of the contract. The fulfillment of a legal obligation (Article 6 (1) (c) GDPR) We are subject to various legal obligations that require the collection and processing of data or have an impact on the extent and duration of data storage (eg tax regulations, money laundering legislation). The preservation of vital interests (Article 6 (1) (d) GDPR) If the processing of the data is necessary to protect vital interests on your part or any other natural person, it is permissible. This is only possible in exceptional cases in connection with our online offer (eg if you are in a life-threatening situation and our service is used to provide you with medical help). A primary interest (Article 6 (1) (f) GDPR) If necessary, we also process your data to safeguard our legitimate interests or the legitimate interests of a third party. This shall only apply if your interests or fundamental rights and fundamental freedoms, which require the protection of personal data, do not prevail. Such a predominant interest on our part we assume, for example, in the following cases: For your existing right of objection, please refer to IV. Of this declaration. Children / Age Verification Our online offer is not aimed at people under the age of 16. To avoid the use of our online offer by such persons, we reserve the right to raise the date of birth of the users. The survey is based on Art. 6 para. 1 lit. f DSGVO and serves our predominant interest to exclude the use of our online offer by children. If an age statement is made, it will only be stored until a decision on the release of the requested service or service can be made after checking the age. Please note that age information can also be processed for other reasons and may then be subject to a longer storage period, please refer to this privacy policy. Storage duration and data deletion Your data will be processed and stored as long as it is required for the purposes set out in this statement to fulfill our contractual and legal obligations or if you have expressly consented thereto. A deletion or restriction of the processing of your data is thus carried out regularly as soon as the purpose of the storage has been omitted. In addition to the period of use or the contract, the data will be stored by us for a limited period of time for the following purposes: In the case of the abovementioned deadlines, it must be borne in mind that the date of actual deletion or limitation of processing may be significantly delayed at the beginning of these time limits due to different rules. Due to the variety of possible constellations for an appeal to corresponding retention obligations and their beginning exact information on storage time and data deletion can only be granted on request in individual cases. In this respect we refer to your under III. of this declaration. Obligation to specify the data When collecting the data or in the context of this declaration, we expressly point out that it is mandatory data that is required to make use of our services or to conclude a contract, or that the provision of such data is required by law or contract. If you refuse to collect or provide such compulsory data, you will not be able to retrieve the corresponding services or to conclude the desired contract with us. You will not incur any other disadvantages from not providing the data. Categories of recipients of your data Within our practice, those entities have access to your data that they need to fulfill our contractual and legal obligations, as well as other data-processing purposes identified in this Privacy Policy or in the collection of data. In addition, external service providers and vicarious agents employed by us may also receive data for these purposes insofar as they are subject to professional secrecy, protect the confidentiality of your data or comply with our written data protection directives. This may involve the use of third-party specialist services in which the service provider we use is independently responsible for the data processing. Such recipients can be: Such transmission shall be solely on the basis of the legal basis specified in this Privacy Policy (eg, fulfillment of contractual or legal obligations or in the exercise of legitimate interests, which means that we have or need to have the data processing required in this regard done by appropriate professionals.) In addition, we can commission contract processors to carry out the data processing. These are checked by us before commissioning on their suitability. You are contractually obliged to guarantee compliance with the confidentiality obligations to us and to the observance of the requirements of the DSGVO and the BDSG. The legal basis for the transmission of data to processors is the legal basis for the data processing by us mentioned in this privacy policy. Such recipients can be, for example: Transfer of data to a third country or to an international organization Data transfer to countries outside the EU, the EEA or Switzerland (so-called third countries) will only take place if this is required for the execution of your orders or required by law. In addition, data may be transferred to a third country or to an international organization if you have given us your consent or if the data is transmitted as part of order processing. If service providers are deployed in a third country, they are required to comply with the data protection level in Europe in addition to written instructions under the EU Standard Contract Clause Agreement or are subject to the provisions of the EU-US Privacy Shield. External links Our online offer may contain links to online offers from third parties (external links). The mere inclusion of these external links in our offer does not result in the third-party provider receiving information about you when you visit our online service. Only when you access the external links, you will go to websites and offers for which our privacy policy does not apply. Even the mere call of the external link may lead to the processing of data by the third party. For information about the local data protection level, please refer to the declarations of the person responsible there. Do you want to avoid data processing by the posts located behind the external links, please do not use them. You can usually display the destination URL of a link depending on the device and browser used, even without following the link (eg by clicking with the right mouse button and selecting detailed information). The data processing in detail Provision of the online offer and creation of logfiles Type and scope of data processing When you visit our website, we automatically process data from you. These are the following data: This data is stored in a log file of our system (logfile). Purpose of data processing We do not process this data - including its storage and statistical analysis - together with other personal data of the user, but use them exclusively, as far as necessary Legal basis for data processing The legal basis for the above processing, temporary storage and statistical analysis of the data is Art. 6 para. 1 lit. f DSGVO. For the purposes set out above, our legitimate interest in data processing also arises. Duration of storage Data will generally be deleted within 14 days of the termination of your access to our online offer. The storage period is required for the above-mentioned security concerns (eg for the clarification of cyber attacks, cases of fraud or misuse). A longer storage takes place only if we are legally obliged to do so. Statistical evaluations aggregated from the data are stored for up to 3 years. These evaluations are anonymous and can no longer be assigned to a natural person. Of objection; Your rights For more information about your right to object to the above processing of data and to your other rights in relation to data processing, please refer to III. and IV. of this statement. Use of cookies Type and scope of data processing Our online offer uses cookies. These are small text files that your browser or other program, which you use to retrieve our online offer (eg Flashplayer), are stored on your computer or mobile device. Such cookies contain characteristic strings that allow the browser to be uniquely identified during the use of our online offer and, if necessary, when our online offer is recalled. In addition, cookies may contain information that may be required to provide our services or to provide you with a more personalized and convenient experience. Also, information that allows us to analyze your behavior on our online offering can be stored there. The cookies we use only store the following information: The above information will not be processed by us together with other data from you. As far as possible, the data are also anonymized, but at least pseudonymized, so that an assignment to the calling user is not possible from these data. This data is not passed on to third parties. We only use cookies that would allow us or third parties to track your behavior on the Internet - outside of our online offer - or those that serve to create cross-user user profiles, if you have expressly consented to their use or if you only use anonymised data which do not allow an association with the retrieving terminal and your person. You will be separately informed of such use in this statement. Purpose of data processing The purpose of using technically necessary cookies is to be able to deliver our online offer to you or make it more user-friendly. Thus, some elements of our online offer require that the retrieving browser can still be identified after a page change, because our offer otherwise can not be used or not meaningful. To ensure and improve the quality of our online offer and its content, we use analysis cookies. Through statistical analysis of the data thus obtained and pseudonymised, we learn more about how our online offer is used. In addition, these data also serve as security against attacks on our IT systems, abuse or fraud. Legal basis for data processing The legal basis for the above processing of data is Art. 6 para. 1 lit. f DSGVO. For the purposes set out above, our legitimate interest in data processing also arises. Any further processing, especially in the form of cross-site tracking cookies, will only take place if this is referred to separately in this declaration and only on the basis of prior consent obtained from you pursuant to Art. 6 para. 1 lit. a GDPR. Duration of storage Cookies are stored on the computer of the user and transmitted by this on our side. Therefore, as a user, you have full control over the use and retention of cookies. Temporary cookies are automatically deleted when you leave our online offer and close the browser. Persistent cookies remain stored on your device even after you leave our online service and close the browser and can be read again when you use our online service again. You can use appropriate settings on the program, with which you retrieve our online offer (eg browser, Flash Player, etc.) or restrict that temporary or permanent cookies are stored on your device at all. By the corresponding deletion function on your browser you can also delete already stored cookies at any time. Please note that if necessary, not all features of our online offer can be used or any data or logins stored in the cookies must be re-entered when using our online offer. Of objection; Your rights For more information about your right to object to the above processing of data and to your other rights in relation to data processing, please refer to III. and IV. of this statement. Contact form and e-mail contact Type and scope of data processing On our online offer we provide contact forms, which can be used for electronic contact with us. If you make this possible, the data entered in the input mask will be transmitted to us and saved. Which data are these and which of these data are mandatory data for the respective purpose of the contact, please refer to the respective input mask. When using our contact forms, the following technical access data are also stored: For the processing of the data in the context of the sending process your consent is obtained and referred to this privacy statement. In addition, a contact via the provided e-mail addresses is possible. In this case, the data that you sent us by e-mail will be saved. We point out that an unencrypted communication via e-mail is not secure. Nevertheless, if you contact us in an unencrypted way, we see your consent to an unencrypted communication. As a rule, there is no disclosure of data to third parties in this context. The data is used exclusively for processing the conversation. However, if the conversation is geared toward the initiation or performance of a contract, the transfer of your data to a third party (for example, the company responsible for processing payments or a transport company) can be used to process a payment, a delivery and other contractual or legal purposes. Purpose of data processing Your contact with voluntarily provided data is used to guide the communication you have initiated for the purpose you have specified. Your contact and the data processing carried out by us in this connection may also be required to fulfill a contract with you or to carry out pre-contractual measures initiated at your request. Legal basis for data processing The legal basis for the above processing of the data due to your contact via the contact form is your consent in accordance with Art. 6 para. 1 lit. a GDPR. The legal basis for the processing of the data transmitted in the course of sending an e-mail is Article 6 (1) lit. f DSGVO, our legitimate interest in data processing arises from the purpose of your contact. If the establishment of contact serves the fulfillment of a contract of which you are a party or if it is necessary to contact you to carry out pre-contractual measures, which are made at your request, additional legal basis for the processing of the data is Art. b DSGVO. The technical access data collected on the occasion of your use of the contact form are also used to prevent and investigate attacks on our IT systems, cases of abuse and fraud on the basis of Art. 6 para. 1 lit. f DSGVO processed. Duration of storage The data will be deleted as soon as it is no longer necessary for the purpose of its collection. This is usually the case when the communication purpose associated with your request has been resolved. You can also arrange to delete the data at any time, in which case the conversation may not be continued. A longer storage takes place only if we are legally obliged to do so. If the data is required to fulfill a contract or to carry out pre-contractual measures, premature deletion of the data is only possible, unless contractual or legal obligations preclude deletion. In this context, the storage of changes to the records may be necessary to maintain a corresponding history and thus meet legal requirements or to prevent or clarify cases of abuse and fraud. Even after the contract has been concluded, there may be a need to store your data in order to comply with contractual or legal obligations. Revocation and opposition possibility; Your rights For more information on your right to withdraw your consent at any time with future effect or to object to the above processing of data and to your other rights in relation to data processing, please refer to III. and IV. of this statement. Google Web Fonts For uniform presentation of fonts on our website, regardless of the browser or device you use, we use so-called web fonts. These are provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (Google). If you access our page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. To do this, your browser needs to connect to Google's servers. As a result, Google learns that our website has been accessed via your IP address. For more information about Google Web Fonts, visit https://developers.google.com/fonts/faq For more information about Google's data collection and how it processes and uses your data and related rights, please refer to Google's Privacy Policy (https://policies.google.com/privacy/update?hl=en). The use of Google Web Fonts by us occurs on the basis of Art. 6 para. 1 lit. f DSGVO. Google Maps In order to make it easier for our customers and visitors to find our headquarters or other places specified by us, we have integrated the Google Maps mapping service on our website. This is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (Google). In order for you to be able to see the map, your browser must be able to connect to Google's servers. As a result, Google learns that our website has been accessed via your IP address. For more information about Google's data collection and how it processes and uses your data and related rights, please refer to Google's Privacy Policy (https://policies.google.com/privacy/update?hl=en). The use of Google Maps by us takes place on the basis of Art. 6 para. 1 lit. f DSGVO. III. Your rights If we process personal data from you, you as the data subject within the meaning of DSGVO have the following rights towards us as the person responsible. To exercise your rights, you can contact us or our data protection officer under the contact details mentioned above. Right to information You have a right to information under Article 15 GDPR. The right to information initially includes the question of whether we process personal data from you. If this is the case, you can request detailed information on the data, its processing and your other rights to the extent required by law. Restrictions of your right of access can arise from §§ 27 and 34 of the new Federal Data Protection Act (BDSG). Right to rectification Should your data processed by us be incorrect or incomplete, you have a right to rectification and / or completion in accordance with Article 16 GDPR. We have to correct it immediately after your request. Limitations of your right of rectification may arise from § 27 BDSG. Right to delete the data or restrict the processing Under the conditions of Articles 17 and 18 GDPR, you may request the immediate deletion of the data concerning you or at least the restriction of the processing of the data. However, restrictions of these rights may result from §§ 27 and 35 BDSG. Right to information If you can effectively exercise a right of rectification, erasure or restriction of processing to us, we shall be obliged to notify all recipients to whom the data have been disclosed of this correction or deletion of the data or restriction of processing, unless this proves is impossible or involves a disproportionate effort. Upon request, we will inform you about these recipients in such a case. Right to Data Portability They have a right to data portability under the conditions set out in Article 20 of the GDPR to the extent mentioned therein. This includes in particular the provision of the data by us in a structured, common and machine-readable format for further use by you. Right to revoke the data protection consent declaration According to Art. 7 (3) DSGVO, § 51 BDSG you have the right to revoke your data protection consent declaration at any time. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation. Automated decision on an individual basis including profiling You have the right, under the conditions of Art. 22 GDPR, not to be subjected to a decision based solely on automated processing - including profiling - which will have legal effect or similarly affect you in a similar manner. Such procedures are not used by us. Right to complain to a supervisory authority Without prejudice to any other administrative or judicial remedy, you shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, employment or the place of the alleged infringement, if you consider that the processing of the data concerning you is contrary to the GDPR , The supervisory authority to which the complaint has been submitted will inform you of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR. Your right to object Case-specific right of objection For reasons that arise from your particular situation, you have the right at any time against the processing of data relating to you which, on the basis of Art. 6 para. 1 lit. e DSGVO (data processing in the public interest) or Art. 6 para. 1 lit. f DSGVO (data processing on the basis of a balance of interests) takes place, objecting; this also applies to profiling based on these provisions. We will then no longer process the data concerning you unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of asserting, exercising or defending legal claims. Right to object to direct mail If we process the data relating to you in order to operate direct mail, you have the right to object to the processing of your data for the purpose of such advertising at any time, even without cause; this also applies to profiling insofar as it is associated with such direct mail. If you object to processing for direct marketing purposes, your data will no longer be processed for these purposes. Scientific, historical or statistical purposes For reasons that arise from your particular situation, you also have the right to process your data for scientific or historical research purposes or for statistical purposes. Art. 89 para. 1 GDPR is to be contradicted. However, their right of objection may be limited insofar as it is likely to render impossible or seriously impair the realization of the research or statistical purposes and the restriction is necessary for the fulfillment of the research or statistical purposes. For further information please refer to § 27 BDSG. Exercise in information society services Regardless of Directive 2002/58 / EC, you have the option, in the context of the use of information society services, of exercising your right to opt-out by using automated procedures that use technical specifications. You can also submit a contradiction to us under the contact details above.
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Upute o zaštiti podataka Obavijest o zaštiti podataka Društvu Robert Bosch d.o.o. (dalje u tekstu „BOSCH” ili „mi”) drago je što ste posjetili naše internetske stranice (https://www.bosch-climate.com.hr/) i mobilne aplikacije (na koje se odnosi zajednički naziv „internetske ponude”) i što ste iskazali zainteresiranost za naše društvo i naše proizvode. BOSCH poštuje vašu privatnost Zaštita vaše privatnosti za vrijeme obrade osobnih podataka, kao i sigurnost svih poslovnih podataka, od velike su nam važnosti. Osobne podatke koji su prikupljeni tijekom vašeg posjeta našim internetskim ponudama, obrađujemo povjerljivo i isključivo u skladu sa zakonskim propisima. Zaštita podataka i informacijska sigurnost dio su politike naše tvrtke. Djeca Ova internetska ponuda nije namijenjena djeci mlađoj od 16 godina. Voditelj obrade BOSCH je voditelj obrade odgovoran za obradu vaših podataka; iznimke su opisane u ovoj obavijesti o zaštiti podataka. U nastavku su naši podaci za kontakt: Robert Bosch d.o.o.,10040 Zagreb, Kneza Branimira 22, 10040 Zagreb, info_toplinskatehnika@hr.bosch.com Prikupljanje, obrada i uporaba osobnih podataka Obrađene kategorije podataka Obrađuju se sljedeće kategorije podataka: • podaci za komunikaciju (npr. ime i prezime, broj telefona, e-pošta, adresa, IP adresa, željeni kontakt) • ugovorni matični podaci (npr. ugovorni odnosi, ugovorni interes ili interes za proizvod, status kupnje kupca, povijest kupnje)• matični podaci za kvalifikaciju (npr. povijest učenja i vještine) • matični podaci o partnerima (npr. status partnera, status servisnog partnera, bodovi, registracije proizvoda) • podaci o poslovanju (prihod i slično, iz javno dostupnih izvora ili agencija za kreditne analize) Svrhe i pravne osnove obrade Vaši osobni podaci obrađuju se u sljedeće svrhe: U slučaju da ste se prijavili na newsletter listu, Vaši osobni podaci obrađuju se za potrebe slanja newslettera o našim proizvodima i uslugama, akcijama i popustima kao i nagradnim igrama i to e-poštom ili SMS om/MMS-om (Pravna osnova: Vaša suglasnost). U slučaju da ste postavili zahtjev elektronskim putem, Vaši osobni podaci obrađuju se kako bi Vam odgovorili na upit te kako bismo provjerili Vaše zadovoljstvo s našom uslugom odnosno podrškom (Pravna osnova: Izvršenje ugovora odnosno Vašeg zahtjeva). U slučaju da ste dali Vašu suglasnost, telefonskim ili pisanim putem, Vaši osobni podaci obrađuju se za potrebe (1) analize tržišta i prodajnih rezultata kao i/ili (2)slanja newslettera o našim proizvodima i uslugama, akcijama i popustima kao i nagradnim igrama i to e-poštom ili SMS om/MMS-om i/ili ankete o proizvodima ili anketiranje kupaca putem telefona, SMS ili drugi način, te putem e-pošte (Pravna osnova: Vaša suglasnost). U slučaju da sudjelujete u jednom od naših nagradnih izvlačenja ili akcija s popustima, upotrijebit ćemo Vaše podatke kako bismo Vas obavijestili o bilo kakvoj osvojenoj nagradi i radi oglašavanja naših proizvoda u zakonom dozvoljenoj mjeri (Pravna osnova: Izvršenje ugovora – sudjelovanje u nagradnoj igri, kao i legitiman interes). Informacije o pojedinačnim nagradnim izvlačenjima ili akcijama s popustima dostupne su u odgovarajućim uvjetima sudjelovanja. U svim gore navedenim slučajevima, Vaši osobni podaci mogu se dodatno obrađivati za potrebe (1) utvrđivanje ometanja/smetnji i iz sigurnosnih razloga (Pravne osnove: izvršavanje naših zakonskih obaveza u okviru sigurnosti podataka i opravdani interes za rješavanje ometanja/smetnji te za sigurnost naših proizvoda) te (2) zaštite i obrane naših prava (Pravna osnova: naš opravdani interes za zaštitu i obranu naših prava). Prijenos podataka Prijenos podataka drugim voditeljima obrade Vaši osobni podaci prije svega se prosljeđuju drugim voditeljima obrade samo kad je to potrebno za izvršavanje ugovora, ako mi ili treća strana imamo opravdani interes za prijenos ili ako ste dali svoju suglasnost. Pojedinosti o pravnim osnovama dostupne su u odjeljku Svrhe i pravne osnove obrade. Treće strane mogu biti i druga društva Grupe Bosch. Usto, podaci se mogu prenijeti drugim voditeljima obrade kad smo obavezni to učiniti zbog zakonskih propisa ili izvršnih upravnih ili sudskih naloga. Pružatelji usluga Angažirali smo vanjske pružatelje usluga da izvrše zadatke kao što su usluge prodaje i marketinga, upravljanje ugovorima, rukovanje isplatama, programiranje, hostiranje podataka i usluge dežurne servisne linije. Te pružatelje usluga odabrali smo pažljivo i redovito ih provjeravamo, posebice kad je riječ o njihovu pažljivom rukovanju podacima i zaštitom podataka koje su spremili. Svi pružatelji usluga dužni su održavati povjerljivost i poštivati zakonske odredbe. Pružatelji usluga mogu biti i druga društva Grupe Bosch. Prijenos primateljima izvan EGP-a Osobne podatke možemo prenijeti i primateljima koji se nalaze izvan EGP-a u takozvanim trećim zemljama. U tim slučajevima prije prijenosa pobrinut ćemo se da primatelj podataka pruža primjerenu razinu zaštite podataka (npr. prema odluci o primjerenosti Europske komisije za dotičnu zemlju ili prema sporazumu sklopljenom s primateljem na temelju takozvanih modela klauzula za EU) ili da ste dali svoju privolu za prijenos. Imate pravo na primanje pregleda primatelja trećih zemalja i primjerka posebno dogovorenih odredbi koje osiguravaju primjerenu razinu zaštite podataka. Molimo da u tu svrhu upotrijebite izjave iz odjeljka Kontakt. Trajanje pohrane; razdoblja zadržavanja Vaše podatke ponajprije pohranjujemo onoliko koliko je potrebno za pružanje naših internetskih ponuda i usluga povezanih s njima ili dok god imamo opravdani interes za pohranu podataka (npr. i nakon izvršavanja ugovora možemo i dalje imati opravdani interes za marketing putem obične pošte), a u slučaju podataka koji se obrađuju temeljem suglasnosti, dok ne povučete suglasnosti. U svim drugim slučajevima brišemo vaše osobne podatke, a iznimka su podaci koje moramo pohraniti radi ispunjenja zakonskih obaveza (npr. zbog razdoblja zadržavanja prema poreznom i trgovinskom zakoniku obavezni smo imati dokumente kao što su ugovori i fakture dostupne tijekom određenog razdoblja). Sigurnost Naši zaposlenici i društva koja pružaju usluge u naše ime obvezani su na povjerljivost i na suglasnost s mjerodavnim zakonima o zaštiti podataka. Poduzimamo sve potrebne tehničke i organizacijske mjere kako bismo osigurali prikladnu razinu sigurnosti i kako bismo zaštitili vaše podatke kojima mi upravljamo posebice od rizika od nehotičnog ili protuzakonitog uništavanja, manipulacije, gubitka, izmjene, neovlaštenog otkrivanja ili neovlaštenog pristupa. Naše sigurnosne mjere stalno se unaprjeđuju u skladu s tehnološkim napretkom. Korisnička prava Kako biste ostvarili svoja prava, upotrijebite informacije koji se nalaze u odjeljku Kontakt. Molimo vas da pri tome omogućite svoju jednoznačnu identifikaciju. Pravo na informacije i pristup Imate pravo od nas ishoditi potvrdu o tome obrađuju li se vaši osobni podaci ili ne i, ako se obrađuju, na pristup svojim osobnim podacima. Pravo na ispravak i brisanje: Imate pravo od nas ishoditi ispravak netočnih osobnih podataka koji se odnose na vas bez odgode. S obzirom na svrhe obrade podataka, imate pravo na dopunu nepotpunih osobnih podataka, među ostalim, davanjem dopunske izjave. To se ne odnosi na podatke koji su potrebni u svrhe naplate ili računovodstva ili koji su podložni zakonskom razdoblju zadržavanja. Međutim, ako pristup takvim podacima nije potreban, njihova je obrada ograničena (pročitajte nastavak). Ograničavanje obrade: Imate pravo zahtijevati – dok god su zakonski zahtjevi ispunjeni – ograničavanje obrade svojih podataka. Prigovor na obradu podataka: Imate pravo bilo kada uložiti prigovor na našu obradu podataka. Tada više nećemo obrađivati vaše osobne podatke osim ako dokažemo sukladnost sa zakonskim zahtjevima za pružanje dokazivih razloga za daljnju obradu koji nadilaze vaše interese, prava i slobode ili za uspostavu, provođenje ili obranu pravnih zahtjeva. Prigovor na izravni marketing: Nadalje, bilo kada možete uložiti prigovor na obradu vaših osobnih podataka u svrhe izravnog marketinga. Molimo vas da uzmete u obzir da, iz organizacijskih razloga, može doći do preklapanja između vašeg prigovora i uporabe vaših podataka u okviru kampanje koja je u već u tijeku. Prigovor na obradu podataka na temelju pravne osnove „opravdanog interesa”: Osim toga, bilo kada imate pravo uložiti prigovor na obradu vaših osobnih podataka ako se on temelji na pravnoj osnovi opravdanog interesa. U tom slučaju obustavit ćemo obradu vaših podataka, osim ako dokažemo uvjerljive i valjane razloge u skladu s pravnim zahtjevima za obradu koji nadilaze vaša prava. Povlačenje suglasnosti: Ako ste dali suglasnost za obradu vaših podataka, imate pravo povući svoju suglasnost s trenutnim učinkom. Zakonitost obrade podataka izvršene prije vašeg povlačenja privole ostaje nepromijenjena. Prenosivost podataka: Imate pravo na dobivanje podataka koje ste nam pružili u strukturiranom, često korištenom, strojno čitljivom formatu ili – ako je tehnički izvedivo – zahtijevati da te podatke prenesemo trećoj strani. Pravo na pritužbu nadzornom tijelu: Imate pravo uložiti pritužbu nadzornom tijelu. Možete uložiti pritužbu nadzornom tijelu koje je odgovorno za vaše mjesto prebivališta ili vašu državu ili nadzornom tijelu koje je odgovorno za nas. Ono je: Agencija za zaštitu osobnih podataka Martićeva ulica 14, HR - 10000 Zagreb E-mail: azop@azop.hr Web: www.azop.hr Za posjetitelje naših Internet stranica (Datoteke zapisnika) Svaki put kad se služite internetom, vaš preglednik odašilje određene informacije koje pohranjujemo u takozvane datoteke zapisnika. Mi nakratko čuvamo datoteke zapisnika isključivo kako bismo utvrdili smetnje te iz sigurnosnih razloga (npr. radi razjašnjenja pokušaja napada), a zatim ih brišemo. Datoteke zapisnika koje moramo zadržati u dokazne svrhe izuzete su od brisanja dok se određeni incident u potpunosti ne riješi te se mogu, u pojedinom slučaju, prenijeti istražnim tijelima. Datoteke zapisnika upotrebljavaju se i za analizu (bez potpune IP adrese ili s njom). Stoga pogledajte modul Internetska analiza. U datotekama zapisnika naročito se spremaju informacije navedene u nastavku: – IP adresa (adresa internetskog protokola) terminalnog uređaja koji se upotrebljava za pristup internetskim ponudama, – adresa internetske stranice na kojoj se pristupilo internetskoj ponudi (takozvani URL izvora ili URL preporučitelja), – naziv pružatelja usluge preko kojega se pristupilo internetskim ponudama, – naziv datoteka ili informacija kojima se pristupilo, – datum, vrijeme i trajanje dohvaćanja, – količina prenesenih podataka, – operativni sustav i informacije o internetskom pregledniku koji se upotrijebio, uključujući instalirane dodatke (npr. Flash Player), – kôd statusa http-a (npr. „uspješan zahtjev” ili „tražena datoteka nije pronađena”). Uporaba kolačića Općenito Kolačići su male tekstualne datoteke koje se spremaju na vaše računalo pri posjetu internetskoj ponudi. Ako ponovno pristupite internetskoj ponudi u neko drugo vrijeme, vaš preglednik poslat će sadržaj kolačića natrag njezinu ponuđaču i time omogućiti ponovnu identifikaciju terminalnog uređaja. Čitanje kolačića omogućuje nam da svoju internetsku ponudu izradimo tako da bude optimalna za vas i da vam olakšamo njezinu uporabu. Deaktivacija i brisanje kolačića Kad posjetite naše internetske stranice, skočni prozor kolačića pitat će vas želite li dopustiti kolačiće koji se nalaze na našoj stranici ili ih želite deaktivirati u postavkama. Ako odlučite blokirati kolačiće, u vaš preglednik postavlja se kolačić za odbijanje. Taj kolačić služi isključivo za izvršavanje vašeg prigovora. Deaktivacijom kolačića mogu se onemogućiti pojedinačne funkcije naših internetskih stranica. Imajte na umu da se kolačić za odbijanje iz tehničkih razloga može postaviti samo za preglednik koji se upotrijebio za prvotno postavljanje kolačića. Ako obrišete kolačiće ili upotrijebite drugi preglednik ili drugi terminalni uređaj, morate ponovo odbiti kolačiće. Prilagođavanje postavki ne odnosi se na kolačiće koji su postavljeni za vrijeme vaših posjeta internetskim stranicama drugih pružatelja. Vaš preglednik dopušta vam da bilo kada obrišete sve kolačiće. Kako biste to učinili, proučite funkcije pomoći svojeg preglednika. Međutim, to može dovesti do nedostupnosti pojedinačnih funkcija. Osim toga, možete upravljati uporabom kolačića trećih strana i deaktivirati ih na sljedećoj internetskoj stranici: http://www.youronlinechoices.com/uk/your-ad-choices. Budući da mi ne upravljamo tom internetskom stranicom, nismo odgovorni za nju niti možemo utjecati na njezin sadržaj i dostupnost. Pregled kolačića kojima se služimo U ovome odjeljku možete pronaći pregled kolačića kojima se služimo. Potpuno nužni kolačići Određeni kolačići nužni su kako bismo sigurno pružili svoje internetske usluge. Ova kategorija uključuje, npr.: – kolačiće koji identificiraju i autoriziraju naše korisnike, – kolačiće koji privremeno spremaju određene unose korisnika (npr. sadržaj košarice za kupnju ili internetskog obrasca), – kolačiće koji pohranjuju određene postavke korisnika (npr. postavke pretrage ili jezika), – kolačiće koji pohranjuju podatke kako bi se osigurala neometana reprodukcija video ili zvučnog sadržaja. Analitički kolačići Upotrebljavamo analitičke kolačiće za evidenciju ponašanja pri uporabi (npr. reklamni natpisi na koje je korisnik kliknuo, uneseni upiti za pretragu) naših korisnika i za njihovu statističku procjenu Internetska analiza Potrebni su nam statistički podaci o uporabi naših internetskih ponuda kako bismo ih izradili tako da budu bolje prilagođeni korisniku te kako bismo izvodili mjerenja raspona i provodili istraživanja tržišta. Za tu svrhu služimo se alatima za internetsku analizu koji su opisani u ovome odjeljku. Profili uporabe koje ti alati izrađuju s pomoću kolačića za analizu ili procjenom da datoteke zapisnika ne sadržavaju osobne podatke. Alati uopće ne upotrebljavaju IP adrese ili ih skraćuju odmah nakon što ih prikupe. Ponuditelji alata obrađuju podatke samo kao izvršitelji obrade podložno našim uputama, a ne za vlastite svrhe. U nastavku možete pronaći informacije o svakom ponuditelju alata i o tome kako možete uložiti prigovor na prikupljanje i obradu podataka s pomoću alata. Imajte na umu da, kad je riječ o alatima koji upotrebljavaju kolačiće za odbijanje, funkcija odbijanja povezana je s uređajem ili preglednikom te je stoga valjana za terminalni uređaj ili preglednik koji se upotrebljava u tom trenutku. U slučaju da upotrebljavate nekoliko terminalnih uređaja ili preglednika, morate odbiti kolačiće na svakom uređaju i u svakom upotrijebljenom pregledniku. Osim toga, općenito možete izbjeći izradu profila uporabe općom deaktivacijom uporabe kolačića; više informacija o tome nalazi se u odjeljku Deaktivacija i brisanje kolačića. Newsletter Newsletter uz pristanak; pravo na povlačenje U okviru naših internetskih ponuda možete se prijaviti na newsletter. Pritom se služimo takozvanim postupkom dvostrukog pristanka, što znači da vam newsletter šaljemo putem e-pošte, mobilne aplikacije za dopisivanje (kao što je, npr., WhatsApp), SMS-a ili automatske obavijesti isključivo nakon što nam izričito potvrdite aktivaciju usluge slanja newslettera klikom na poveznicu u obavijesti. Ako u budućnosti više ne budete željeli primati newsletter, možete prekinuti pretplatu bilo kada povlačenjem svoje privole. Svoju privolu za primanje newslettera možete povući e-poštom na način da kliknete na poveznicu koja je poslana u odgovarajućoj poruci e-pošte internetske ponude, ovisno o slučaju. To se odvija u administrativnim postavkama. U suprotnom nas kontaktirajte s pomoću kontaktnih podataka koji se nalaze u odjeljku Kontakt Vanjske poveznice Naše internetske poveznice mogu sadržavati poveznice na internetske stranice trećih strana – pružatelja koji nisu povezani s nama. Nakon što kliknete na takvu poveznicu, mi ne utječemo na prikupljanje, obradu i uporabu osobnih podataka koje se klikom na poveznicu mogu prenijeti trećoj strani (kao što je IP adresa ili URL stranice na kojoj se nalazi poveznica) jer su postupci trećih strana, dakako, izvan našeg nadzora. Ne preuzimamo odgovornost za obradu takvih osobnih podataka koju izvršavaju treće strane. Izmjene Obavijesti o zaštiti podataka Zadržavamo pravo da promijenimo svoje mjere sigurnosti i zaštite podataka ako je to potrebno zbog tehničkog razvoja. U takvim slučajevima izmijenit ćemo i dopuniti svoje obavijesti o zaštiti podataka u skladu s time. Molimo vas da povremeno pročitate Obavijest o zaštiti podataka, posebice prije davanja bilo kakvih novih osobnih podataka. Kontakt Ako nas želite kontaktirati, dostupni smo na adresi koja je navedena u odjeljku „Voditelj obrade”. Kako biste ostvarili svoja prava te za prijedloge i pritužbe povezane s obradom vaših osobnih podataka, preporučujemo da se obratite našem odgovornom službeniku za zaštitu podataka: Matthias Goebel Službenik za zaštitu podataka Informacijska sigurnost i privatnost Bosch Grupe (C / ISP) Robert Bosch GmbH Kronenstrasse 20 Stuttgart E-pošta:Abteilungsbriefkasten.cisp@de.bosch.com