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General terms and conditions (GTC) The text of the contract is not saved when you reserve. You can of course save the general conditions of the contract, which are available in PDF format. Terms of travel/ General Terms & Conditions Legal relations The legal relationship consist between you as customer and holiday home agency Jumpmantours, Theodor-Heuss-Str.41, 58239 Schwerte, Germany (in the following JUMPMANTOURS), anyone who registers for a tour acknowledges that these conditions are solely binding for themselves and for the persons registered with them. The General Terms & Conditions can be seen at all times online (print version). Completion of the travel contract The travel booking can be made by persons of age in writing, verbally, by telephone or online through JUMPMANTOURS. With your travel booking you are allowing JUMPMANTOURS the completion of a legally binding travel contract, whereby you are bound to your offer until there is a written acceptance or refusal from JUMPMANTOURS. The travel contract arises from the sending of the booking confirmation by JUMPMANTOURS, which will occur immediately after receiving the deposit. In the event that a property is unavailable, JUMPMANTOURS can offer the customer several suitable alternatives. Neither your or JUMPMANTOURS are stringent bound by this new offer. Should you choose to accept this, it is treated as a new travel booking. The data provided to us is protected according to the Federal Data Protection Act. We are happy to accept customers' requests on booking and pass these on to the landlord or operator. However please note that JUMPMANTOURS cannot guarantee that they will be fulfilled. Special requests and bookings that have been conditionally accepted and verbally agreed only become valid when they have been confirmed by JUMPMANTOURS in writing. Please notify us immediately, if you as travel booker have not received your travel documents at the latest 5 days before the start of travel. In this case we will send you your travel documents immediately, dependent on payment. If you do not notify us and cannot travel due to missing travel documents, this has to be treated a cancellation and cancellation charges apply. Payment After the certification of a reservation following possibility of payment is possible: - payment by bank transfer When a booking is made at short notice within 14 days of travel, customer is obligated to send a confirmation of the transfer by mail or fax additionally. The deposit amounts 20% of the travel price and is due immediately after the confirmation. In exceptional case the deposit can be up to 50%, depending on destination and object. The rest of payment has to be payed at our partner agencies in Croatia. In the event of untimely payment of the deposit or sending the confirmation of transfer, JUMPMANTOURS can refuse to provide the services. Furthermore JUMPMANTOURS can terminate the contract after a reminder and the setting of a response period. JUMPMANTOURS can demand cancellation fees as compensation in adherence with the cancellation levels outlined under point 7.2 or 7.3, under the condition there are no travel defects at this point in time which would justify cancellation. Travel documents Upon payment of the deposit, to our customer is sent a travel voucher. The travel voucher proves to the travel agency or keyholder at the holiday location (reception, caretaker) or to the hotel of the holiday complex that you are the tenant. It contains directions to the representative travel agency and telephone numbers and the check-in times. Service, prices 5.1 For volume and form of the render services, within the travel contract from JUMPMANTOURS, apply exsclusive the describtions, images and pricemarks on the internet website of JUMPMANTOURS, which is valid for the referring data in the travel contract. Additional agreements, which change the scale of contractual benefits, require an expressly written confirmation. The local authorities levy a flat charge that is to be paid per person per day and is called "resident tax" or "ecologic tax". Look in the property description to see if this in included in the price or if it has to be paid locally. As a rule usual usage of electricity, water and gas usage are included in the price. You can find it under “Extras”. Other supplementary services are listed under “Extras” and are to be paid on site. When the key is handed over an appropriate amount (deposit) may be requested as security for any damage caused. This will be repaid or charged against when the the flat and the fixtures have been returned in a condition according to the rules at the end of the stay. The final cleaning of the holiday apartments and holiday homes is carried out by you as customer, irrespective of the final cleaning carried out by the tenant. Final cleaning includes washing up and tidying away of all crockery and cutlery, removal of all rubbish and the sweeping through of all rooms so that a property can be handed over in a clean and tidy condition. It is indicated in “Extras” if towels and bedlinen are available in the property. Dish towels are provided by the landlord in some cases, we do however generally recommend to taking these with you. Toilet paper (except in the hotels), washing up liquid and cleaning fluid should also be taken. In the case where additional beds and/or child beds are provided, this will be noted correspondingly in the property description. Additional beds and/or child beds have to be ordered and that order has to be confirmed in every case. Whether one or more pets are allowed can be found in the object description. Pets definitely have to be registered on booking even if it is allowed according to the description. Pets are not allowed this does not necessarily mean that there will definitely be no pets in the house, on the holiday camp etc. or that the property you have rented does not sometimes have pets. If pets are principally allowed this does not automatically mean that they are allowed to move around freely everywhere. In many holiday camps, dogs are not allowed for example in the pool area and green areas, and certainly not in restaurants or similar areas. It may also be obligatory to keep your dog on a leash at all times. Dogs are also not permitted in the pools of individual houses. Pets are banned from sections of beach or beach complexes in many places, so you often have to be flexible on this point. In the case of special offers, e.g.. 14=10 or 7=5, or percentage discounts on the rental prices, campaigns such as early bird discounts or other offers variable supplementary costs may possibly be due for the full duration of the trip. If the special offer stay overlaps two travel times the discount will always be based on the lowest week or day price. Changes in services Changes or deviations in individual travel services from the agreed content of the travel contract, which are necessary after closing the contract and which were made by us in good faith, are only allowed where the changes and deviations do not significantly limit the total travel offering. Possible guarantee claims are not affected as long as the changed services are not defective. You are also entitled to the rights named in the previous section in the case of a significant travel change and these rights must be claimed immediately after being notified of a significant change. Travel cancellation You may withdraw from the holiday before it starts. The declaration of withdrawal must be made in writing in your own interest. It is important that JUMPMANTOURS receives the declaration of withdrawal. Our flat-rate demand for cancellation fees for all object types (except hotels) - for cancellation up to 61 days before the start of the holiday: 20 % of the price of the holiday - for a cancellation from the 60th to the 35th day before the start of the holiday: 50 % of the price of the holiday - for cancellation from 34 to 14 days before the arrival date: 70 % of the holiday costs, - for cancellation from 13 to 2 days before the arrival date: 90 % of the holiday costs, - On later cancellation or no show: 100 % The differing consolidated cancellation fees for hotels are scaled as follows: - up to 22 days before the start of the holiday 20 % of the price of the holiday - from the 21st to the 15th day before the start of the holiday 30 % of the price of the holiday - from the 14th. to the 8th day prior to travel date 45 % of the travel price - from the 7th. to the 1st day prior to travel date 60 % of the travel price - in the case of subsequent withdrawal and if you do not set off on the tour 100% of the tour price. In the event that you use your rights to find a replacement tenant the cancellation rules will not apply. This is however under the precondition that JUMPMANTOURS receives binding notification punctually prior to the travel date, so that the necessary changes can be made. Furthermore this is under the precondition that the replacement tenants corresponds to the special requirements of the travel and that statutory regulations or local authority stipulations allow it. With the confirmation of the name change by the tour operator the new travel customer assumes the rights and obligations of the travel contract. JUMPMANTOURS charges 20 € per change for the costs resulting from the changes. As tenant it is your right to prove to JUMPMANTOURS as organizer that no or considerably less damage has occurred than the lump sum demanded, for which in every case an administrative charge of 20% of the tour price is withheld. Changes within a booking (number of persons if allowed, extension) is carried out by JUMPMANTOURS for a supplementary charge of 20 €. Other canges to the booking are treated as cancellations. Changes to a booking may not be made within the last seven days before the date of arrival. Any additional costs that arise due to a change in the booking within the last two weeks before the date of arrival may only be paid against prepayment. Travel insurance The holiday home agency JUMPMANTOURS recommends travel cancelation expenses insurance and a foreign health insurance. After you have payed the deposit and received the confirmation, there is a possibility to make your travel insurance online by our insurance partner. Recess/cancellation by JUMPMANTOURS JUMPMANTOURS may renounce the contract before the date of arrival or cancel the contract after the date of arrival: a) without adherence to a notice period if the customer continually disrupts the trip in spite of warnings, endangers others through his behaviour or otherwise behaves in violation of the contract. b) without adherence to a notice period if the trip cannot be carried out or is significantly limited due to Force Majeure which could not be foreseen at the time of contract or industrial disputes. If JUMPMANTOURS terminates the travel contract due to point a), the travel price expires. If JUMPMANTOURS pursuant to point b) renounces contract, all paid amounts are reimbursed immediately, the further requests are explicitly ruled out. If JUMPMANTOURS cancels the contract according to point b) after the day of arrival, then the customer receives the reimbursement of the holiday costs corresponding to the costs saved by JUMPMANTOURS. Fittings of the rented properties In the holiday apartments and holiday homes cutlery and crockery is usually completely provided for the number of people. All technical household devices are only available if explicitly mentioned in the description. If reception via satellite or cable is possible it will be shown in the text with Sat-TV or Cable-TV. However this does not absolutely guarantee that programmes in the customer's language can be received. If the garden furniture is stated in the description that does not necessarily mean that there is one available chair for every person. Deck chairs and parasols are also only available if they are mentioned in the description of the property. All accommodations offered are approved for accommodation in accordance with the local and customary regulations for accommodation. In general holiday properties are thought of exclusively for holiday purposes, which can be seen in the construction and furnishings. The bathroom and bedrooms tend to be smaller. The beds are not what people are used to. Many things are geared predominantly to utility. The holidaymaker should note that different building regulations do not apply in other countries. For example balcony railing and stair banisters are much lower, steps are steeper and doors and windows do not comply with the usual industry standards. The soundproofing of the properties is not always what people are used to, but conforms to the the norm in the country, meaning that sound and noise protection may be different. With holiday houses and flats, landlords often live in the property for part of the year, so sometimes parts of the property are shut away, as their property is in it. However there is always enough storage room and space available. The normal international hotel classification of stars indicates the hotel standard and is based on the respective category details of the country concerned. Customer´s rights and liabilities You have the right as tenant to use the entire property including furnishings and devices. You are obliged to treat the property and and its inventory, as well as any communal areas, with the utmost care. You are obliged to replace any damage caused by you or your companions or guests during the course of your stay. Number of persons / pets The property may not be occupied with more persons that are allowed and confirmed on the travel voucher. In the event of over-occupancy the landlord has the right to refuse or send away excess persons or to desire the proportional rental price and supplementary costs. As pets are considered only dogs and cats. If u have some other animal, please contact JUMPMANTOURS. Time of arrival and time of departure Time of arrival is on the day of arrival if not otherwise indicated between 2pm and 7pm. In the event that you cannot adhere to the arrival time, please inform the local representative urgently and in time. Should you fail to do this a proper reception cannot be guaranteed. On the day of departure the property must be vacated by 10am and handed in a clean and tidy condition (point 5.6) over to the landlord or his representative. Liability JUMPMANTOURS is responsible for thorough trip preparation within the serviceable liability of an accurate vendor. a) careful travel preparation b) careful selection and monitoring of the service providers c) the accuracy of the service description d) the proper provision of the travel services agreed in the travel contract. Liability for occasional mischance or interruptions in water or electricity services are exempt as is the responsibility for the constant working condition of appliances such as heating, lift, air conditioners, pool etc. JUMPMANTOURS´s liability for damage, which is not personal damage, is limited to three times the travel price, as long as damage to the holidaymaker is neither caused intentionally nor through gross negligence or as long as JUMPMANTOURS is responsible for damage caused to the holidaymaker solely through a service provider. Request for compensation of the damage towards JUMPMANTOURS is limited or impossible on the basis of the international agreements or related legislation which needs to be applied on services performed by the service provider, a request for damage compensation towards the service provider may only be made under certain preconditions or limitations or it is excluded by certain preconditions. If there is any impairment of performance, you are obliged within the scope of the statutory provisions to do everything reasonable to contribute to remedying the failure and to keep any damages arising low or to avoid them altogether. In particular the obligation arises to make any complaints immediately locally in the customer support offices given in your travel documents. Should the holidaymakers' issues not - or not adequately - be solved locally, JUMPMANTOURS must be informed by phone, fax or e-mail. In the event of culpable neglect to punctually inform JUMPMANTOURS, the tour operator's obligation to reduce rent or compensate for damages becomes invalid. Service performers (owners, key holders, partner agents etc.) hold no representative function and are not JUMPMANTOURS representatives, nor do they have authority to accept the complaints and issue or accept legal statements. Claims on the grounds of services not provided according to the travel contract can be submitted to JUMPMANTOURS within a month of the contractual end of the trip and must be in writing. If the trip is significantly limited through defects you can terminate the contract. The precondition is usually that you have demanded a solution from JUMPMANTOURS with a reasonable notice period and this notice period has passed without resolution. The operator cannot accept liability for information contained in description of the place, since they are not a subject of the contract and the operatorr cannot influence their origin or check their accuracy. There is a one-year period of limitation between you and JUMPMANTOURS from the scheduled date of departure, as agreed upon. Transfers of claims against JUMPMANTOURS to a third person, spouse and relative are not allowed. It is equally imossible for a third party to be entitled to the claims of the holidaymaker. Travel provisions Current travel warnings and entry requirements can be found at Federal Foreign Office. EU and Non-EU citizens are themselves responsible for adherence to all important visa, customs and vaccination stipulations necessary for the trip. All disadvantages, especially the payment of cancellation charges, which result from not adhering to these stipulations, are their responsibility. Legal effect and jurisdiction of the court The invalidity of individual provisions to the contract does not result in the invalidity of the total travel contract. The law of the Federal Republic of Germany applies between you and JUMPMANTOURS. Legal actions against the tour operator must be brought in courts of jurisdiction for his legal domicile. All rights, errors and missprints reserved. Copyright ©2003-11 Unterkunftsvermittlung Jumpmantours What does it mean uv-k ? Unterkunftsvermittlung Kroatien - Croatian Accommodation Portal Why book online at Jumpmantours ?? • Jumpmantours is one of the largest provider of accommodation in Croatia: holiday apartments, holiday houses, hotels, holiday resorts, country houses, robinson houses • choose from over 3500 objects in Croatia suitable accommodation for your next vacation • by using the Search & Book function you will find fast and easy your favourites • objects and prices can be compared in your personally choosed favourites • special online prices for all accommodation with price guarantee • professional advice before and after the booking • personal-care in each resort through our partner agencies • thousand of satisfied guests each year
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Opći uvjeti poslovanja (OUP) Tekst ugovora se ne pohranjuje pri rezervaciji. Opće uvjete poslovanja, koji Vam stoje na raspolaganju u PDF-formatu možete samostalno pohraniti. Uvjeti putovanja/ Opći uvjeti poslovanja Pravni odnosi Pravni odnosi između Vas kao klijenta i tvrtke JUMPMANTOURS, Flassheide 13, 22525 Hamburg, Njemačka, (u daljnjem tekstu JUMPMANTOURS), reguliraju se zakonskim propisima te sljedećim općim pravilima poslovanja (OPP), koje dopunjavaju pravne odredbe. Svaki klijent pri prijavi rezervacije prihvaća iste za sebe i za sve osobe iz njegove rezervacije. Opće uvjete poslovanja možete pronaći online (verzija za printanje). Zaključivanje ugovora o putovanju Prijavu za rezervaciju mogu podnijeti punoljetne osobe JUMPMANTOURS-u i to pismenim ili usmenim (telefonskim) putem te online. Prijavom za rezervaciju JUMPMANTOURS-u dozvoljavate obvezujuće zaključivanje putnog ugovora, pri čemu ste vezani Vašom prijavom dok ne dobijete pismenu potvrdu ili otkaz JUMPMANTOURS-a. Putni ugovor se ostvaruje slanjem potvrde rezervacije JUMPMANTOURS-a, koji slijedi odmah nakon primitka pologa. Ukoliko objekt nije raspoloživ, JUMPMANTOURS klijentu može ponuditi jednu ili više alternativa. Ova nova ponuda nije obvezujuća niti za Vas niti za organizatora putovanja. Ukoliko je prihvatite, vrijedi isti postupak kao kod nove prijave rezervacije. Podaci s kojima raspolažemo podliježu zaštiti prema Zakonu o zaštiti podataka Savezne Republike Njemačke. Želje gosta rado primamo i prosljeđujemo iste iznajmljivačima odnosno pružateljima usluga. No, JUMPMANTOURS ne preuzima nikakvu garanciju glede toga. Posebne želje kao i rezervacije pod nekim uvjetom moguće su samo, ako JUMPMANTOURS to pismeno potvrdi. Molimo Vas da nas obavijestite ukoliko putnu dokumentaciju ne dobijete najkasnije 5 dana prije početka putovanja. U tom slučaju ćemo Vam odmah poslati putne dokumente, pod uvjetom da ste sve uplatili. Ukoliko nas ne obavijestite, a zbog nedobivenih putnih dokumenata ne započnete putovanje, moramo to obraditi kao otkaz koji se naplaćuje. Plaćanje Plaćanje Nakon što ste primili potvrdu o rezervaciji, platiti možete putem bankovnog prijenosa Pri kratkoročnim rezervacijama unutar zadnjih 14 dana prije nastupa rezervacije, potrebno je dodatno poslati potvrdu o prijenosu putem maila ili faxa. Akontacija iznosi 20% ukupne cijene putovanja i mora se uplatiti odmah poslije zaprimanja potvrde rezervacije. Iznimno, akontacija može iznositi i do 50%, ovisno o destinaciji ili objektu. Ostatak iznosa se plaća kod naših partner agencija u Hrvatskoj. Kod nepravodobnog plaćanja akontacije ili slanja potvrde o bankovnom prijenosu u slučaju kratkoročne rezervacije, JUMPMANTOURS pridržava pravo na uskraćivanje usluge. Osim toga JUMPMANTOURS ima pravo raskinuti ugovor poslije opominjanja i postavljanja dodatnog roka. Organizator putovanja ima pravo na odštetu, tj. na naplatu troškova otkaza putovanja prema točki 7.2 odnosno 7.3 storno tablice, pod uvjetom da tada još nije postojala nezadovoljavajuća usluga koja opravdava otkaz. Dokumenti o putovanju Nakon uplate akontacije gostu se šalje vaučer. Isti Vam služi kao dokaz da je rezervacija uplaćena i da možete ući u rezervirani objekt. Isti sadrži opis puta do odredišta, adresu i broj telefona, te razdoblje mogućeg dolaska. Usluge, cijene Za opseg i vrstu usluga prema putnom ugovoru JUMPMANTOURS-a vrijede isključivo opisi, prikazi i navodi cijena na internetskim stranicama JUMPMANTOURS-a, koji vrijede za navedeno vremensko razdoblje, na kojem se temelji ugovor te dotični navodi u potvrdi rezervacije. Dodatni dogovori kojima se mijenja ugovorom dogovorena usluga moraju biti pismeno potvrđeni. Općine i gradovi određuju paušalne naknade, koje se plaćaju po osobi i danu, a nazivaju se „boravišna pristojba” ili „ekološka taksa”. U opisu objekta piše da li je ista uključena u cijenu ili se plaća na odredištu. U cijenu je u pravilu uračunata uobičajena potrošnja električne energije, vode i plina. Pogledajte u poglavlje „Ekstra” Sve druge dodatne usluge su također napisane u poglavlju „Ekstra” i plaćaju se na licu mjesta. Pri predaji ključeva može biti zatražen prikladan iznos (kaucija) kao sigurnosni polog za mogućnost štete. Po primopredaji objekta na kraju boravka vraća se kaucija. Vi kao korisnik usluge dužni ste apartman ili kuću za odmor očistiti prije odlaska, neovisno o završnom čišćenju od strane pružatelja usluge smještaja. Završno čišćenje obuhvaća pranje i slaganje posuđa, uklanjanje smeća i metenje svih prostorija, tako da se objekt pružatelju usluga može predati pometen. U poglavlju „Ekstra“je navedeno, nalaze li se u objektu ručnici ili se moraju ponijeti. Vlasnici objekata ponekad daju na raspolaganje kuhinjske krpe, ali mi općenito preporučamo da ih ponesete sa sobom. U pravilu isto tako trebate ponijeti toaletni papir (osim u hotelima) te sredstva za pranje i čišćenje. Ako su dodatni ili dječji kreveti na raspolaganju, u opisu dotičnog objekta pronaći ćete odgovarajuću uputu. Jesu li kućni ljubimci dozvoljeni ili ne, pronaći ćete u opisu dotičnog objekta. Kućnog ljubimca svakako morate navesti u rezervaciji, čak i ako je prema opisu objekta dozvoljen. Dozvola u pravilu vrijedi samo za jednog kućnog ljubimca. Ukoliko kućni ljubimci nisu dozvoljeni, to ne znači da u kući, apartmanskom naselju itd. nema kućnih ljubimaca ili da se u objektu koji ste rezervirali privremeno ne drže kućni ljubimci. Ako su kućni ljubimci dozvoljeni, to ne znači automatski da se smiju slobodno kretati, uvijek i posvuda. U mnogim apartmanskim naseljima su bazeni i zelene površine zabranjene za pse, te prije svega restorani i sl. Može postojati i obveza vezivanja psa. Psima je zabranjen pristup bazenima kod pojedinačnih kuća. U mnogim mjestima su javne plaže zabranjene za kućne ljubimce, pa je tada potrebno biti fleksibilan. Za posebne ponude, npr. 14=10 ili 7=5, kod popusta na cijenu smještaja u postotcima, kod posebnih akcija kao npr. popust za rane rezervacije ili posebne ponude, eventualno se moraju platiti promjenjivi sporedni troškovi za vrijeme trajanja boravka. Ukoliko se kod posebnih ponuda preklapaju dva razdoblja, onda je popust uvijek na nižu cijenu po tjednu odnosno danu. Promjene usluga Promjene ili odstupanja pojedinih usluga od usluga dogovorenih u ugovoru, a koje se moraju provesti poslije sklapanja ugovora i koje se ne mogu ispuniti u skladu s dobrim običajima u turizmu, dozvoljene su samo ako promjene i odstupanja nisu znatna i ne umanjuju ukupnu vrijednost putovanja. Eventualna prava na garanciju usluga ostaju važeća, ukoliko su promijenjene usluge manjkave. Na prava navedena u sljedećem odlomku imate pravo i u slučaju znatne promjene putovanja i mogu se ostvariti odmah poslije objavljivanja bitnih promjena. Otkazivanje putovanja Prije nastupa rezervacije možete stornirati Vašu rezervaciju isključivo pismenim putem. Storno se računa od onoga dana, kada zaprimimo isti u pismenom obliku. Paušalna nadoknada troškova storniranja za apartmane, kuće za odmor, sobe za goste, i mobilne kućice po sljedećoj tablici: - kod storniranja do 61. dana pred početak rezervacije: 20 % cijene boravka - kod storniranja od 60. do 35. dana pred početak rezervacije: 50 % cijene boravka - kod odustajanja od 34. do 14. dana prije početka putovanja: 70 % cijene putovanja - kod odstupanja od 13.do 2. dana prije početka putovanja: 90 % cijene putovanja - za kasniji otkaz putovanja ili nedolazak gosta naplaćuje se: 100 % Paušalne naknade za storniranje u hotelima iznose: - do 22. dana prije početka rezervacije: 20 % cijene boravka - od 21. do 15. dana prije početka rezervacije: 30 % cijene boravka - od 14. do 8. dana prije početka putovanja 45 % cijene putovanja - od 7. do 1. dana prije početka putovanja 60 % cijene putovanja - kod kasnijeg odustajanja ili ne dolaska plaćate 100 % cijene Drugačije se postupa nego je to navedeno pod „Otkazivanje putovanje” ako ste iskoristili svoje pravo na zamjenskog korisnika usluge. Preduvjet je dakako da JUMPMANTOURS kao organizator putovanja pravodobno dobije obvezujuću obavijest, kako bi se mogle poduzeti potrebne promjene. Daljnji uvjet je da zamjenski korisnik usluge udovoljava posebnim zahtjevima putovanja i da je to u skladu sa zakonskim propisima i odredbama. Kada organizator putovanja potvrdi promjenu imena, novi korisnik usluge preuzima prava i obveze koje proizlaze iz ugovora o putovanju. JUMPMANTOURS naplaćuje troškove nastale pri promjeni rezervacije u visini od 20 Eura po promjeni. Vama kao gostu je prepušteno da JUMPMANTOURS-u dokažete da šteta nije nastala odnosno da je manja od tražene naknade. No, u svakom slučaju se plaća naknada +20% cijene boravka radi nastalih troškova. JUMPMANTOURS će izvršiti promjenu rezervacije (broj osoba, ukoliko je to dozvoljeno, produženje) uz naplatu troškova promjene u visini od 20 Eura. Sve druge promjene rezervacije smatraju se otkazom rezervacije. Unutar zadnjih 7 dana prije nastupa Vašeg rezerviranog boravka nisu moguće izmjene rezervacije. Mogući dodatni troškovi, koji bi nastali izmjenom rezervacije unutar zadnja 3 tjedna pred boravak, moraju biti plaćeni unaprijed. Osiguranje od otkazivanje puta JUMPMANTOURS Vam preporuča sklapanje zdravstvenog osiguranja i osiguranja od otkazivanja puta. Nakon što ste uplatili akontaciju i zaprimili potvrdu o istome, postoji mogućnost sklapanja osiguranja od otkazivanja puta kod naših partnera online. Odstupanja/otkazivanje od strane JUMPMANTOURS -a JUMPMANTOURS može prije početka putovanja odstupiti od ugovora ili nakon početka putovanja otkazati ugovor: a) bez pridržavanja rokova, ako putnik usprkos opomenama ometa realizaciju putovanja ili svojim ponašanjem ugrožava druge ili se ponaša suprotno pravilima. b) bez pridržavanja rokova, ukoliko je putovanje poslije zaključivanja putnog ugovora iz razloga nepredvidljive više sile ili štrajka znatno otežano, ugroženo ili nemoguće. Ukoliko JUMPMANTOURS raskine putni ugovor prema točki a), propada cijena putovanja. Ako JUMPMANTOURS prema točki b) odstupi od ugovora, onda se svi uplaćeni iznosi odmah nadoknađuju, daljnji zahtjevi izričito se isključuju. Ako JUMPMANTOURS otkaze ugovor prema točki b) nakon početka putovanja onda od cijene putovanja klijent naplaćuje povrat onog dijela koji odgovara ušteđenim naporima JUMPMANTOURS-a. Opremljenost objekta koji se iznajmljuje U apartmanima i kućama za odmor posuđe i pribor za jelo su u pravilu potpuni i dovoljni za broj rezerviranih osoba. Drugi električni kućanski aparati se nalaze u objektu samo ako su izričito navedeni u opisu objekta. Ako objekt raspolaže sa prijemom satelita ili kabelske televizije naći ćete te točke u opisu objekta. No, to ne znači da ćete moći gledati programe na Vašem jeziku. Ako je u opisu naveden vrtni namještaj, ne mora značiti da će za svaku osobu biti raspoloživa jedna vrtna stolica. Ležaljke i suncobrani su također samo prisutni, ako su spomenuti u opisu objekta. Svi naši objekti posjeduju dozvolu za iznajmljivanje i kategorizaciju državnih organa. No, imajte na umu da su objekti za odmor građeni isključivo za te svrhe, što se često odražava na opremi i namještaju. U drugim državama vrijede drugi propisi u gradnji, tako ograde mogu biti niže, stube strmije, vrata i prozori drugačiji i bez zaštite od buke. Često sami iznajmljivači koriste objekte kroz godinu, tako da se u objektu mogu nalaziti zaključane spremljene stvari. Međunarodno uobičajena klasifikacija hotela po zvjezdicama daje dojam o standardu hotela, a nastaje važećim propisima države u kojoj se nalazi. Prava i obaveze gosta Kao korisnik usluge smještaja gost ima pravo koristiti cijeli iznajmljeni objekt uključujući namještaj i predmete za svakodnevnu uporabu. Gost se obvezuju oprezno koristiti namještaj i inventar kao i eventualne zajedničke prostorije. Gost je obavezan nadoknaditi svu štetu koju su on ili osobe iz njegove pratnje nanijele tijekom boravka u objektu. Broj osoba / kućni ljubimci U smještajni objekt se ne smije smjestiti više osoba nego što je navedeno na internet stranicama JUMPMANTOURS-a ili nego što je potvrđeno na putnom dokumentu. Ukoliko se u smještajnoj jedinici nalazi više osoba nego je to dogovoreno, pružatelj smještaja ima pravo odbiti odnosno izbaciti višak osoba, ili naplatiti proporcionalnu cijenu usluge smještaja i sporedne troškove. Pod kućnim ljubimcima se misli na pse i mačke. Ukoliko se radi o nekoj drugoj životinji, molimo Vas da kontaktirate JUMPMANTOURS. Vrijeme dolaska i odlaska Ako nije drugačije dogovoreno, vrijeme dolaska je na dan dolaska između 14 i 19h. Ukoliko ne možete stići u navedeno vrijeme, pravodobno obavijestite naše suradnike na licu mjesta. Ukoliko to ne učinite, ne jamči Vam se predviđeni doček. Na dan odlaska iznajmljene objekte morate napustiti najkasnije do 10 sati te ih, čiste i uredne (točka 5.6.), predati vlasniku objekta ili njegovom zastupniku. Odgovornost JUMPMANTOURS odgovara za savjesnu pripremu putovanja u okvirima obveze pažljivog postupanja urednog trgovca: a) savjesno planiranje putovanja b) pažljiv odabir i nadzor pružatelja usluga c) ispravnost opisa usluga d) ispunjavanje putnih usluga kako je to dogovorenu ugovorom Odgovornost za povremene nezgode odnosno smetnje s vodom ili opskrbom struje je isključena, kao i odgovornost za stalno radno stanje uređaja kao što je grijanje, dizalo, klimatski uređaji, bazen itd. Odgovornost JUMPMANTOURS-a za oštećenja, koja nisu tjelesna, ograničena su na trostruku cijenu putovanja, ukoliko korisnik usluge štetu nije nanio namjerno ili zbog nepažnje ili ukoliko je JUMPMANTOURS odgovoran za štetu nanesenu korisniku usluge zbog krivnje jednog od pružatelja usluge. Zahtjev za naknadu štete prema JUMPMANTOURS -u je utoliko ograničen ili isključen, ukoliko se temeljem međunarodnih sporazuma ili na njima temeljenim zakonskim propisima, koji se trebaju primijeniti na usluge izvršene od strane davatelja usluga, zahtjev za naknadu štete prema davatelju usluge može istaknuti samo pod određenim preduvjetima ili ograničenjima ili je pod određenim preduvjetima isključen. Zakon Vas obvezuje da u slučaju bilo kakvih smetnji tijekom rezervacije, poduzmete sve što je u Vašoj moći, kako bi se spriječila ili smanjila moguća šteta. Iz toga posebno proizlazi obveza, da eventualne smetnje odmah na odredištu prijavite na kontakt adresi servisne jedinice navedenoj u vaučeru. Ukoliko se reklamacije korisnika usluga ne mogu potpuno ili djelomično ispuniti na licu mjesta, potrebno je o tome obavijestiti JUMPMANTOURS i to telefonski, putem faksa ili e-maila. Ukoliko se manjkava usluga ne prijavi, gubi se pravo na odštetu ili zamjenu usluge od strane organizatora putovanja. Izvršitelji usluge (vlasnici, čuvari ključa, partner agencije itd.) nemaju funkciju predstavnika niti su predstavnici JUMPMANTOURS, niti imaju ovlasti preuzeti prigovore i izdavati pravne izjave i/ili ih primiti. Prava na naknadu zbog neispunjenih putnih usluga, koje su dogovorene ugovorom, možete ostvariti u roku od 1 mjeseca nakon ugovorom predviđenog završetka putovanja kod JUMPMANTOURS-a, pri čemu Vam preporučamo pismeni oblik. Ukoliko manjkave usluge narušavaju tijek putovanja imate pravo na raskidanje ugovora. Preduvjet je svakako da ste od JUMPMANTOURS-a zahtijevali zamjenu usluge u određenom roku, te da usluga nije zamijenjena u odgovarajućem roku. Za navode u opisu mjesta organizator ne može preuzeti odgovornost, budući da nisu predmet ugovora i na njihov nastanak ne može imati utjecaja kao što i nema provjere o njihovoj točnosti. Između Vas i JUMPMANTOURS-a vrijedi rok zastare od jedne godine od ugovorom predviđenog kraja putovanja, kako je ugovoreno. Prenošenje prigovora protiv JUMPMANTOURS-a na treću osobu, bračnog druga i rodbinu, je isključeno. Također je pravno ostvarivanje prigovora sudionika putovanja od treće osobe nemoguće u vlastito ime. Odredbe putovanja Pregled viznog sustava možete naći na Auswärtiges Amt. Državljani zemalja koje nisu članice Europske Unije i državljani koji jesu, moraju zadovoljiti sve propise o vizama, cijepljenju i carini. U suprotnom, snose sve troškove nastale nepoštivanjem ovih odredbi, prije svega troškove otkazivanja rezervacije. Djelovanje i nadležnost suda Nedjelotvornost pojedinih odredbi ugovora ne snosi kao posljedicu nedjelotvornost ukupnog ugovora putovanja. Odnos između Vas i JUMPMANTOURS -a uređen je zakonom Savezne Republike Njemačke. Tužbe protiv organizatora putovanja podnose se u mjestu njegova sjedišta. Sva prava pridržana. Za eventualne greške i tiskarske pogreške ne odgovaramo. Copyright ©2003-13 Unterkunftsvermittlung Jumpmantours Što znači uv-k ? Unterkunftsvermittlung Kroatien - Portal za iznajmljivanje apartmana i kuća za odmor u Hrvatskoj Zašto rezervirati online kod nas ?? • Jumpmantours je jedan od većih iznajmljivača apartmana u Hrvatskoj: Apartmani, apartmanske kuće, hoteli, turistički kompleksi, seoske kuće, robinson na obali i na otocima • Izaberite više 3500 objekata u Hrvatskoj; apartmana i apartmanskih kuća za Vaš sljedeći odmor • Kroz opciju Ponuda i Rezervacije možete brzo i jednostavno doći do željenog objekta • Koristeći favorit listu možete usporediti objekte i na kraju izabrati onaj koji najbolje odgovara vašim željama • Jeftinije online cijene za sve vrste smještaja sa garancijom cijene • Rezervirajte odmor online, iskoristite niske cijene • Nudimo Vam profesionalni savjet prije i nakon odmora • Svaki gost u svakom mjestu ima našu kontakt osobu, kojoj se može obratiti za eventualna pitanja, probleme ili pohvale • Tisuće zadovoljnih gostiju svake godine