http___www.island-krk-vacations.eu_op_C4_87i-uvjeti_1.xml
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Traveler obligates in the written form to fully accept all Travel reservation terms and conditions which are previously ordered and delivered. Upon registration, as a confirmation of the reservation of the chosen services, traveler pays 20% of total cost of the travel arrangement. The remaining amount of the travel arrangement full price shall be paid at the spot, upon arrival, in the local currency kuna (HRK). Payment can be done: • CREDIT CARDS: Visa, Master Card, Amex • Bank transfer Other payment options shall be agreed with Molaris Travel DMC. In case the reservation payment is made within the 14 days prior to arrival the deposit payment option does not apply and it will be required to pay the full amount by credit card. SERVICE PRICE AND CURRENCY Prices published on this website are expressed in Kunas (HRK) and are used for informational purposes only. Prices published and expressed in any other currency depend on daily exchange rates and are subject to change. Payments are made in Croatian currency Kunas (HRK). Molaris Travel DMC d.o.o. and its business partners retain the right of making corrections and changes to the prices. TRAVEL DOCUMENTS Travel documents, which is, confirmation of the total payment with all the check-in details will be sent via e-mail, and in the private accommodation will be used as a voucher. In case of the hotel accommodation or apartments accommodation, voucher will be sent via e-mail. FACILITY DESCRIPTION AND CATEGORIZATION Accommodation capacities offered are described according to the official categorization of the concerned country at the time of their publishing on the web site according to the data sent from concerned facilities to the travel agency Molaris Travel DMC. Food offers, comfort as like as all the other services in the hotel/apartment offer are under the supervision of the local tourists board, and the standards of the accommodation and of the services are different and are not comparable. Molaris Travel DMC travel agency does not take the responsibility of any verbal or written information that is not in the accordance to the description given on the web site, received from the third party. Molaris Travel DMC is not to be held responsible in case of incorrect information provided by their business partners – accommodation capacities owners. HOTEL AND APARTMENT ACCOMMODATION The check-in in the hotel rooms/apartments is possible after 3:00 p.m. (15:00) on the service start day. The hotel rooms/apartments check-out is by 10:00, unless differently agreed with the service provider. Arrivals after 7:00 p.m. (19:00) must be announced prior to the arrival. Pets are allowed in certain accommodation facilities with payment of an obligation fee and with an announcement prior to the arrival. The accommodation can be used only by the registered guests, unless the change was made at the right time. TRAVEL CANCELLATION In case traveler cancels the reservation, Molaris Travel DMC keeps certain % of the paid deposit: • For cancellations made more than 30 days prior to the arrival – Molaris Travel DMC keeps 10 % of the deposit paid in order to cover the handling costs • For cancellations made from 30 to 15 days prior to the arrival – Molaris Travel DMC keeps 30% of the deposit paid • For cancellations made from 14 to 0 days prior to the arrival – Molaris Travel DMC keeps 100% of the deposit paid • NO SHOW – Molaris Travel DMC keeps 100% of the deposit paid. In case the traveler who cancelled the travel finds another user for the same reservation, Molaris Travel DMC charges only substitution expenses. CANCELLATIONS MADE BY MOLARIS TRAVEL DMC D.O.O. In case Molaris Travel DMC needs to cancel pre-ordered reserved facility due to occurrence of extraordinary or unforeseen circumstances, Molaris Travel DMC is obliged to offer the replacement of the same or even higher quality or refund the money paid for the reservation. Travelers must have valid passports. In case travel arrangement is cancelled due to invalid passports because of which Molaris Travel DMC could incur additional costs or damage, the traveler is obliged to compensate the costs. If travel documents are lost or stolen during the travel arrangement, traveler bears the costs of issuing the new documents. Molaris Travel DMC is not held responsible for the decisions of customs, police or any other government body which may deny the traveler entry to a certain country. COMPLAINTS It is in the traveler's interest to try to deal with its complaint at the time. In case there is no improvement after the complaint is made, traveler needs to ask for confirmation which shows that the service was not provided or was not provided as agreed. This confirmation needs to be attached with the complaint. The complaint in the written form must be given within 8 days after the travel arrangement end. In case traveler gives the complaint after the scheduled time, Molaris Travel DMC is not obliged to take such complaint. The organizer is obliged to give the written decision on the complaint not longer than 14 days after the complaint has been handed. The written decision term can be postponed in order to collect information. The organizer will handle only the complaints that could not be solved at the travel destination. During the procedure of resolving the complaint, no longer than 14 or 28 days after the complaint is handed, the traveler irrevocably renounces of mediation of any other person, arbitration by UHPA or any other institution as like as giving the information to the media. As well, the traveler renounces the right to sue. The maximum amount of the compensation for the complaint can reach the amount of the complained part of the service, and cannot include already used services or total travel arrangement price. The traveler and Molaris Travel DMC will try to deal with the litigation amicably. OBLIGATIONS OF MOLARIS TRAVEL DMC Molaris Travel DMC is obliged to take care of provided services as well as the choice of service providers with care and with manners of an conscientious businessman and to take care about rights and interests of travelers in accordance with good practice in tourism. Molaris Travel DMC is obliged to provide to the traveler all the contracted services and to give the explanation in case of eventual failure to deliver contracted services or part of contracted services. OBLIGATIONS OF TRAVELER Traveler is obliged to take care to personally accomplish all the requirements requested by the regulations of Republic of Croatia and the countries passed by during the travel as well as to behave in accordance with the house rules in hotel and apartment facilities. Traveler is personally responsible in case of causing any damage and is obliged to pay for caused damage at the hotel reception or to the apartment owner. PERSONAL DATA PROTECTION Traveler provides the personal data voluntarily. The personal data of the traveler is required in the process of realization of services and for further communication. Traveler's personal data will be kept in the database. REVIEWS PUBLISHING In case the traveler submits any accommodation review to the travel agency Molaris Travel DMC, the travel agency retains the rights to publish it on the web sites. In case the traveler requests for review removal, Molaris Travel DMC will remove it as soon as possible.
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Putnik se pismenim putem obavezuje da u cijelosti prihvaća uvjete rezervacije putovanja koji su mu uručeni i koje je prethodno proučio. Prilikom prijave, a u svrhu rezervacije odabrane usluge, putnik uplaćuje 20% cijene aranžmana (po objektu) osim ako u programu nije drukčije navedeno. Ostatak iznosa do pune cijene aranžmana gost plaća prilikom dolaska, na recepciji, u lokalnoj valuti kuna (HRK). Plaćanje je moguće izvršiti kreditnim karticama VISA, MASTER CARD, AMEX, te bankovnom doznakom, ako nije drugačije dogovoreno sa agencijom Molaris Travel DMC d.o.o.Malinska. Ukoliko se plaćanje rezervacije vrši unutar 14 dana prije dolaska - mogućnost uplate depozita neće biti ponuđena, već je potrebno uplatiti ukupan iznos kreditnom karticom. CIJENA USLUGA I VALUTA Cijena usluge navedena je na web stranicama. Sve vrste potrebnih usluga koje su navedene da nisu uključene u cijenu, putnik sam plaća i dužan ih je naručiti prilikom prijave putovanja ili po dogovoru uplatiti na licu mjesta. Ukoliko putnik traži posebnu uslugu za vrijeme putovanja, plaća je na licu mjesta u valuti zemlje u kojoj se nalazi. Objavljene cijene na web stranicama koje su izražene u kunama informativnog su karaktera. Cijene u eurima (EUR) ovise o dnevnom tečaju eura i podložne su promjenama. Plaćanje se vrši u hrvatskoj valuti kuna (HRK). Molaris Travel DMC d.o.o. i njegovi partneri zadržavaju pravo promjena cijena. PUTNA DOKUMENTACIJA Putna dokumentacija tj. potvrda o ukupnoj uplati sa detaljima oko check in-a šalje se internetom te kod privatnog smještaja služi kao voucher. Kod hotelskog smještaja i smještaja u apartmanima voucher se korisniku šalje internetom. KATEGORIZACIJA I OPIS OBJEKATA Ponuđeni smještajni kapaciteti opisani su prema službenoj kategorizaciji dotične zemlje važećoj u trenutku njihovog objavljivanja na web stranici prema podacima koji su iz dotičnih objekata poslani agenciji Molaris Travel DMC. Prehrana, komfor kao i druge usluge u ponudi hotela/ apartmana pod nadzorom su mjesnih turističkih uprava, a standardi smještaja i usluga su različiti i nisu usporedivi. Molaris Travel DMC agencija ne preuzima odgovornost za usmenu ili pismenu informaciju koja nije u skladu s opisom usluga i objekata na web stranicama, a koja je dobivena od strane treće osobe. Molaris Travel DMC ne odgovara u slučaju netočnih podataka od strane poslovnih partnera- vlasnika smještajnih kapaciteta. SMJEŠTAJ U APARTMANE I HOTELE Smještaj u sobe/apartmane je moguć iza 15 h na dan početka korištenja usluge, a isti se moraju napustiti do 10,00 h na dan završetka korištenja usluga,osim ako drugačije nije dogovoreno sa pružateljem usluge. Dolazak iza 19,00 h nužno je najaviti unaprijed. Boravak kućnih ljubimaca dozvoljen je u pojedinačnim slučajevima i uz obaveznu doplatu i prethodnu najavu. Smještaj mogu koristiti samo gosti koji su se prijavili, ukoliko na vrijeme nije najavljena promjena. ODUSTAJANJE OD PUTOVANJA UUkoliko putnik otkaže rezervaciju Molaris Travel DMC od uplaćenog depozita zadržava: • za otkaz više od 30 dana prije dolaska – Molaris Travel DMC zadržava 10% uplaćenog depozita za manipulativne troškove • za otkaz 30 -15 dana prije dolaska - 30% od uplaćenog depozita • za otkaz od 14 - 0 dana prije dolaska- 100% uplaćenog depozita • "no-show" - 100% uplaćenog depozita Ako putnik koji otkaže putovanje nađe novog korisnika iste rezervacije Molaris Travel DMC zaračunava samo troškove uzrokovane zamjenom. OTKAZ REZERVACIJE OD STRANE Molaris Travel DMC, d.o.o. Ukoliko se dogodi da Molaris Travel DMC mora stornirati putniku već unaprijed rezerviran konkretni objekat iz razloga što su nastale izvaredne ili nepredviđene okolnosti Molaris Travel DMC je dužan putniku ponuditi zamjenu iste ili veće kvalitete ili izvršiti povrat novca uplaćenih za rezervaciju. Putnici su obvezni posjedovati valjane osobne putne isprave. Nevaljane isprave, koje imaju za posljedicu odustajanje od putovanja, a ukoliko bi zbog takvog propusta putnika Molaris Travel DMC, pretrpio dodatnu štetu, putnik je dužan istu nadoknaditi. Ukoliko za vrijeme putovanja dođe do gubitka ili krađe putnih isprava troškove izdavanja novih isprava snosi sam putnik. Molaris Travel DMC nije odgovorna za odluke carinskih i policijskih i drugih državnih tijela kojima se putniku ne dozvoljava ulazak u pojedinu zemlju. REKLAMACIJE U interesu je putnika da svoj prigovor pokuša riješiti odmah u odredištu. Ukoliko ni nakon prigovora ne bude poboljšanja, putnik mora tražiti potvrdu iz koje se vidi da usluga nije pružena, odnosno da nije pružena na način kako je ugovoreno. Potvrdu putnik mora priložiti pismenoj reklamaciji. Pisanu reklamaciju putnik je dužan uložiti u roku od 8 dana nakon završetka putovanja. Ukoliko putnik uloži pismenu reklamaciju nakon toga roka, Molaris Travel DMC takvu reklamaciju nije dužan uzeti u obzir. Organizator je dužan donijeti pismeno rješenje na ovaj prigovor u roku od 14 dana po primitku prigovora, a može odgoditi rok rješenja o pritužbi za dodatnih 14 dana zbog prikupljanja informacija. Organizator će rješavati samo one pritužbe koje se nisu mogle otkloniti na mjestu odmora. Dok postupak rješenja traje, a ukupno najviše 14, odnosno 28 dana nakon ulaganja prigovora, putnik se neopozivo odriče posredovanja bilo koje druge osobe, arbitraže UHPA ili neke druge institucije kao i davanja informacija u medije. Isto tako se putnik odriče prava na tužbu. Najviši iznos nadoknade po prigovoru može doseći iznos reklamiranog djela usluga, a ne može obuhvatiti već iskorištene usluge kao ni cjelokupni iznos. Putnik i Molaris Travel DMC će sporove nastojati razriješiti sporazumno. OBVEZE MOLARIS TRAVEL DMC MOlaris Travel DMC je dužan brinuti se o izvršenim uslugama, kao i o izboru davatelja usluga, pažnjom dobrog gospodarstvenika, te skrbiti o pravima i interesima putnika sukladno dobrim običajima u turizmu. Dužan je putniku pružiti sve ugovorene usluge, te dati odgovore zbog eventualnog neizvršenja usluga ili dijela usluga. OBVEZE PUTNIKA Putnik je dužan brinuti se da osobno ispuni uvjete predviđene propisima RH i zemlje kroz koju putuje, te da se pridržava kućnog reda u hotelskim objektima i apartmanima. Putnik sam odgovara za štetu koju prouzroči, te je na licu mjesta snosi recepciji hotela ili vlasniku apartmana. ZAŠTITA OSOBNIH PODATAKA Putnik osobne podatke daje dobrovoljno. Osobni podaci putnika potrebni su u procesu realizacije i koriste se za daljnju komunikaciju. Osobni podaci putnika čuvat će se u bazi podataka. OBJAVA RECENZIJA Ukoliko gost pošalje recenziju smještaja turističkoj agenciji Molaris Travel DMC, turistička agencija zadržava pravo objave iste na web stranicama. Ukoliko gost izričito zatraži micanje recenzije,Molaris Travel DMC će to učiniti u najkraćem roku.