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Protecting your data Data protection statement Thank you for visiting our website and for your interest in our company. With this data protection statement, we would like to inform you about the way your personal data are handled on the Concardis website. Concardis GmbH, Helfmann-Park 7, 65760 Eschborn, is the operator of the website and therefore responsible for users’ personal data as defined in the German Federal Data Protection Act (BDSG). We protect your privacy and your private data. We collect, process and use your personal data in accordance with the content of these data protection provisions and the applicable German data protection legislation, in particular the BDSG and the German telecommunications act (Telemediengesetz – TMG). These data protection provisions define which of your personal data we collect, process and use. We therefore request that you read the following paragraphs carefully. Form and scope of personal data collection Personal data within the meaning of these data protection provisions are individual items of information about the personal or objective characteristics of an identified or identifiable natural person. They include your name, your address and communications data, should you provide them to us by using the contact form, for example, or by asking for a quotation. It is generally possible for you to visit the website anonymously, without telling us who you are. If you contact our service hotline and request a callback, we collect, process and use your name and your telephone number. If you wish to be contacted via email, we collect, process and use your name, your GP/VP number (optional), your telephone number, your email address and your message text. If you request quotations for our products, we collect, process and use the following personal information: name, company, telephone number and email address. Furthermore, you can provide us with the following voluntary information: street address, postcode, town, website, legal form, industry, owner, contact person, trade register number and tax number. If you send us a message using the contact form, we collect, process and use the following personal information: matter, surname, company name, Concardis customer number (if applicable), telephone number, email address, your message and preferred method of contact Personal data also includes information about your use of this website. Concardis automatically collects and stores information sent by your browser in its server log files. This comprises: - Browser type and version - Operating system used - Address of the website you last visited and from which you came to the current page (referrer URL). - Host name of the accessing device (IP address) - Date and time of server request - Data volume transmitted Concardis cannot attribute these data to a particular individual. These data are not merged with other data sources and are deleted after statistical analysis. Purpose of data collection We use your personal data for the following purposes: - To provide the information and the quotations you request. - To give you the opportunity of getting in touch with us by filling in the contact form or sending us an email. - To give you the opportunity of requesting a callback from the service hotline or to be contacted via email. - To provide the information and the websites you request. - To ensure that our website is presented to you in the most effective and interesting way possible. - To give you the opportunity of getting in touch with us by filling in the contact form or sending us an email. - To notify you of changes or new features in our portfolio of services. - To identify and rectify any errors on the website, to verify the utilisation of the website and to make adjustments or improvements. No forwarding of your personal data We do not forward your personal data to third parties unless this is necessary for achieving the intended purpose or for processing the contract or unless you have given your express consent. For example, it may be necessary for Concardis to forward your address and order data to a service provider if you have requested a quotation or ordered a product. Data may also be disclosed if we are entitled or obliged to do so by statutory provisions and/or by order of a public authority or a court. This relates in particular to information provided to law enforcement agencies, to avert a threat or to defend intellectual property rights. Use of cookies and targeting On the pages of our website, we use what are known as ‘cookies’ to make our website attractive and enable you to use certain functions. These are small text files which are stored on your hard drive and record certain settings and data which are exchanged with our system via your browser. A cookie generally includes the name of the domain from which the cookie data were sent, information about the age of the cookie and an alphanumeric identifier. Cookies enable our systems to identify a user’s device and to make any preset settings available straight away. A cookie is sent to the hard disk of a user’s computer as soon as they access the platform. Cookies help us to improve our website and provide you with better service that caters even more closely to your needs. They enable us to recognise your computer when you return to our website and thus: - Store information about your preferred activities on the website and align our website with your individual interests - Process your requests faster The cookies we use only store the data described above regarding your use of the website. They are not assigned to you personally, but to the cookie, by means of an identification number (cookie ID). The cookie ID is not collated with your name, your IP address or similar data that would enable the cookie to be attributed to you. Our website uses what is known as ‘Internet retargeting technology’. We use this to address advertising on partner websites to those Internet users who have already shown an interest in our website. Advertising is shown on our partner websites based on cookie technology and an analysis of prior patterns of use. This analysis is carried out using a pseudonym. No user profiles are collated with your personal data. If you do not agree to the creation of user profiles, you can opt out by sending us a message. A special opt-out cookie is then sent to your computer, which must be stored there permanently. If you delete this cookie or it is deleted automatically by your browser settings, you will have to install it again if you return to our website. If you do not want browser cookies to be used at all, you can adjust your browser settings so that cookies are not accepted. Please note that, in this case, you may not be able to use our website, or may only be able to use certain functions. Data security All the information you sent to us is stored on servers in the European Union. Our Web server is hosted by Hostserver GmbH, Biegenstr. 20, 35037 Marburg, Germany. It is not possible to send information via the Internet securely, and we therefore cannot guarantee the security of the data sent to our website. However, we do take technical and organisational steps to protect our website and other systems against the loss, destruction, access, alteration or dissemination of your data by unauthorised persons. These steps include the high-level encryption of our website. Encryption makes it very difficult for unauthorised persons to see the information sent between computers. It is therefore highly unlikely that anyone read this page when it was sent via the network. Web analysis Services This website uses Google Analytics, a Web analysis service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’; these are text files that are stored on your computer and enable your use of the website to be analysed. The information generated by the cookie about your use of this website is generally sent to a Google server in the USA and stored there. However, if you have activated the IP anonymisation function on this website, Google will abbreviate the IP address prior to sending within the member states of the European Union or other signatories of the treaty creating the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and be abbreviated there. Google will use this information on behalf of the website operator to analyse your use of this website, to compile reports on website activities and to provide the website operator with additional services in connection with website use and Internet use. The IP address communicated by your browser as part of Google Analytics will not be merged with other data from Google. You can adjust the settings on your browser software to prevent cookies from being stored, but we would like to point out that, in this case, you may not be able to use all the functions of this website to their full extent. Opt-out from collection of user data by Google: You can prevent the data generated by the cookie relating to your use of the website (including your IP address) from being sent to Google and the processing of this data by Google by downloading and installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=de. The deactivation add-on is only available for desktop browsers. If you are using a smartphone, you can also prevent data collection by Google Analytics by clicking on the following link. It will set an opt-out cookie that prevents your data from being captured when you next visit this website. Set Google opt-out cookie Please note that the code ‘gat._anonymizeIp();’ has been added to Google Analytics on this website to ensure that IP addresses are collected anonymously (IP masking). Social network plug-ins Twitter button Our website uses the button of the social network Twitter, which is operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA, 94107, USA. Bookmarks are marked with a Twitter logo (blue stylised bird). By clicking on the logo, it is possible to share a tweet or the page for this quotation, or to follow the provider on Twitter. If a user accesses a page of this website containing such a button, their browser connects directly to the Twitter servers. The content of the Twitter button is transmitted by Twitter directly to the user’s browser. We have no influence over the extent of the data that Twitter collects with the plug-in. If you are logged in to Twitter, it can assign your visit to your Twitter account. The purpose and extent of data collection, further processing and use of the data by Twitter as well as your rights and optional settings to protect your privacy, please refer to Twitter’s data protection policy at https://twitter.com/privacy?lang=en. If you do not wish to have your data collected by Twitter via our website, you must first log out of Twitter and possibly delete any cookies saved by Twitter on your computer before visiting our website. Google’s ‘+1’ button Our websites include the ‘+1’ button for the social network Google+, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The button is recognisable by the +1 sign. When you visit one of our pages that have this button, your browser establishes a direct connection with the Google servers. The content of the +1 button is sent directly by Google to your browser, which embeds it in the website. We therefore have no influence over the extent of the data that Google collects with the button. If you are a member of Google+ and do not want Google to link the data collected via our website with your membership data stored at Google, you must log out of Google+ before visiting our website. For information about the purpose and extent of data collection, further processing and use of the data by Google as well as your rights and optional settings to protect your privacy, please refer to Google’s data protection policy at http://www.google.com/intl/en/policies/. YouTube This website uses plug-ins from Youtube.de/Youtube.com which is represented by Google Inc. and operated by YouTube, LLC, Cherry Ave., USA. When you view pages of our website that contain this plug-in, a connection is made to the YouTube servers and the plug-in is shown on the page by means of a message sent to your browser. This tells the YouTube server which of our pages you have visited. If you are logged in to YouTube, YouTube assigns this information to your personal user accounts for these platforms. When you use this plug-in – that is, when you click the start button on a video or send a comment, for example – this information is assigned to your YouTube user account. You can only prevent this by logging out before you use the plug-in. Information on data collection and use by the platform and plug-in can be found in the data protection policy: https://www.google.de/intl/en/policies/privacy/. XING share button Our websites use the XING share button (Xing AG, Gänsemarkt 6, 20354 Hamburg, Germany). When you view this website, your browser makes a brief connection to the servers of XING AG (XING) that provide the functions of the XING share button (in particular the calculation/display of the counter reading). XING does not store any personal data regarding your visit to this website. In particular, XING does not store any IP addresses or analyse your user behaviour through the use of cookies in connection with the XING share button. You can find the latest data protection information about the XING share button, along with additional information, on this website: https://www.xing.com/app/share?op=data_protection. LinkedIn recommend button This website includes plug-ins from the social network LinkedIn, owned by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA, (hereafter known as ‘LinkedIn’). The LinkedIn plug-ins can be recognised by the LinkedIn logo or the share button (‘Recommend’) on this website. When you visit this website, the plug-in makes a direct connection between your browser and the LinkedIn server. This sends information to LinkedIn that you have visited this website with your IP address. If you click the LinkedIn share button while you are logged in to your LinkedIn account, you can place a link to the content of this website on your LinkedIn profile. This enables LinkedIn to attribute your visit to this website to your user account. If you are a member of LinkedIn and do not want LinkedIn to link the data collected via our website with your membership data stored at LinkedIn, you must log out from LinkedIn before visiting our website. Information on data collection and use by the platform and plug-in can be found in the data protection policy: http://de.linkedin.com/legal/privacy-policy. Facebook’s ‘Like’ button Plug-ins from the social network Facebook are integrated in our pages (Facebook Ireland Limited, Hanover Reach, 5–7 Hanover Quay, Dublin 2, Ireland). The Facebook plug-ins can be recognised by the Facebook logo or the ‘Like’ button (‘Gefällt mir’) on our site. An overview of Facebook plug-ins can be found here: developers.facebook.com/docs/plugins/. When you visit one of our pages that have this plug-in, your browser establishes a direct connection with the Facebook servers. The content of the plug-in is sent directly by Facebook to your browser, which embeds it in the website. This sends Facebook the information that you have visited that particular page of our website. If you are logged in to Facebook, it can assign your visit to your Facebook account. If you interact with the plug-ins – by clicking on the ‘Like’ button or by posting a comment, for example – your browser will send this information directly to Facebook where it will be stored. As this communication takes place directly, we are not aware of the data that is sent. For information about the purpose and extent of data collection, further processing and use of the data by Facebook as well as your rights and optional settings to protect your privacy, please refer to Facebook’s data protection policy at http://de-de.facebook.com/privacy/explanation.php. Data protection and third-party sites This website may include hyperlinks to and from third-party sites. If you follow a hyperlink to one of these sites, please note that we accept no responsibility or guarantee for external content or data protection policies. Please find out about the applicable data protection policies before sending personal data to these websites. Changes in these data protection provisions We reserve the right to change these data protection provisions with immediate effect at any time. The current version is available from our website. Please visit our website regularly to find out about the applicable data protection provisions. Your rights and contact At your request, you are entitled to receive information free of charge concerning the personal data stored about you, their origin, the persons to whom they have been sent and the purpose of their storage. Furthermore, you have a right to demand that these personal data are corrected, blocked or deleted in accordance with statutory provisions. If you have any questions, comments or queries regarding the collection, processing or use of your personal data, please contact our data protection officer (Datenschutzbeauftragter@concardis.com).
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IZJAVA O PRIVATNOSTI Sukladno Uredbi (EU) 2016/679 Europskog parlamenta i Vijeća od 27. travnja 2016. o zaštiti pojedinaca u vezi s obradom osobnih podataka i o slobodnom kretanju takvih podataka te o stavljanju izvan snage Direktive 95/46/EZ (dalje: Opća uredba o zaštiti podataka), IRTA – Istarska razvojna turistička agencija d.o.o. Poreč (u daljnjem tekstu: IRTA) u svom radu obvezuje se postupati u skladu sa poštivanjem i zaštitom osobnih podataka i privatnosti korisnika ovih mrežnih stranica, sve dok se oni koriste u okviru dozvoljenih uvjeta korištenja. Prikupljanje podataka Osobnim podacima smatraju se svi podaci kojima se utvrđuje identitet te podaci potrebni za komunikaciju (npr. prezime i ime, adresa stanovanja, adresa e-pošte, kontakt brojevi telefona, mobilnih i faks uređaja i sl). Našu Internet stranicu možete koristiti bez otkrivanja Vaših osobnih podataka. Niste obvezni pružiti nam Vaše osobne podatke kao uvjet korištenja stranice, osim ukoliko je to potrebno da bi Vam pružili uslugu ili omogućili korištenje našeg proizvoda u skladu s Vašim zahtjevom. Kada koristite našu Internet stranicu mi možemo pohraniti podatke iz različitih sigurnosnih razloga. Takvi podaci mogu uključivati naziv Vašeg davatelja internetskih usluga, Internet stranicu preko koje ste se povezali na našu stranicu, internetske stranice koje ste posjetili s naše stranice te Vašu IP adresu. Ti podaci bi mogli voditi k Vašoj identifikaciji, no mi ih za to ne koristimo. S vremena na vrijeme podatke koristimo u statističke svrhe, no istovremeno zadržavamo anonimnost svakog korisnika pa se ta osoba ne može identificirati. U slučajevima kada poslove u svezi s obradom podataka povjeravamo trećim osobama, kako bi Vam iste omogućile proizvod ili pružile usluge koje ste zatražili, ili u druge svrhe na koje ste dopustili, vodimo računa o tome da je ta treća osoba registrirana za obavljanje takve djelatnosti, da pruža dovoljno jamstava u pogledu ostvarivanja zaštite i povjerljivosti podataka te se pouzdajemo u tehnička i organizacijska sredstva kako bi osigurali poštivanje propisa o zaštiti osobnih podataka. Prikupljanje i obrada osobnih podataka Osobne podatke prikupljamo samo kada nam ih Vi sami stavite na raspolaganje npr. u okviru registracije, putem ispunjavanja obrazaca ili slanjem elektroničke pošte, u okviru narudžbe proizvoda ili usluga, slanja upita ili zahtjeva vezanih uz naše proizvode ili usluge te u sličnim situacijama u kojim ste odabrali pružiti nam podatke. Baza podataka i njen sadržaj ostaju u našoj kompaniji te pri izvršiteljima obrade i serverima koji djeluju u naše ime te su nam odgovorni. Vaše osobne podatke u bilo kojem obliku nećemo proslijediti trećim stranama (ni izravno niti preko zastupnika), osim ako nismo pribavili Vašu privolu ili ako postoji zakonska osnova za isto. Zadržat ćemo kontrolu i odgovornost za korištenje svih osobnih podataka koje ste s nama podijelili. Može se dogoditi da se ti podaci u potpunosti ili djelomično pohranjuju ili obrađuju u drugim zemljama (npr. u Americi) te u tim zemljama mogu vrijediti drugačija pravila o zaštiti podataka nego u zemlji u kojoj Vi živite. U takvim ćemo slučajevima osigurati da su uspostavljene odgovarajuće sigurnosne mjere koje zahtijevaju od izvršitelja obrade iz te zemlje da primjenjuje zaštitu podataka ekvivalentnu onoj u Vašoj zemlji. Svrha korištenja Podaci koje prikupljamo koristit će se samo u svrhe pružanja naših proizvoda i usluga ili pak u druge svrhe za koje ste dali svoju privolu, osim u slučajevima gdje zakon propisuje drugačije. Pravo uvida i ispravka U odnosu na sve Vaše osobne podatke koji su kod nas pohranjeni, Vi imate pravo uvida, te prava ispravka, dopune i brisanja istih kada su nepotpuni, netočni i neažurni. Za navedeno je dovoljno poslati e-mail na adresu iz impresuma ili kontaktirajte službenika za zaštitu podataka. Pravo odustajanja Vi imate pravo u svakom trenutku odustati od dane privole za obradu osobnih podataka te zatražiti prestanak njihove daljnje obrade, osim ako se radi o obradi podataka u statističke svrhe kada Vaši osobni podaci više ne omogućuju Vašu identifikaciju. Za navedeno je dovoljno poslati e-mail na adresu iz impresuma ili kontaktirajte službenika za zaštitu podataka. Čuvanje podataka Osobne podatke čuvamo toliko dugo koliko je potrebno da tražena usluga ili usluga za koju ste dali privolu bude pružena, osim ako zakon ne propisuje drugačije (npr. u vezi sa sudskim postupkom koji je u tijeku). Upotreba kolačića (Cookies) Naša mrežna stranica koristi se cookie datotekama da bi vaše korištenje interneta prilagodila vašim potrebama. Cookie je tekstualna datoteka koju poslužitelj web stranice snima na vaš tvrdi disk. Cookie datoteke ne mogu se koristiti da bi se pokretali programi ili unosili virusi u vaše računalo. Cookie datoteke dodjeljuju se pojedinačno i može ih čitati samo poslužitelj web stranice u domeni koja je takvu datoteku snimila. Ako niste suglasni s njihovom upotrebom, kolačiće možete lako izbrisati (ili spriječiti) na svojem računalu ili mobilnom uređaju s pomoću postavki preglednika kojim se koristite. Više informacija o upravljanju kolačićima potražite na stranicama preglednika kojim se koristite. Budući da je svrha kolačića poboljšanje i omogućivanje upotrebe naših internetskih stranica i njihovih procesa, imajte na umu da sprječavanjem ili brisanjem kolačića možete onemogućiti funkcioniranje tih značajki ili prouzročiti njihov drugačiji rad i izgled u vašem pregledniku. Web-analiza Na ovoj Internet stranici koristimo Google Analytics, djelatnost web-analize Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States („Google“). Sukladno Vašoj privoli, Google u naše ime analizira Vaše korištenje ove stranice. Između ostalog, za tu svrhu koristimo gore spomenute kolačiće. Informacije koje Google prikupi u vezi s Vašim korištenjem ove Internet stranice (npr. polazni URL, kod nas posjećene stranice, web-pretraživač koji ste koristili, Vaše postavke jezika, Vaš računalni sustav koji ste koristili ili razlučivost prikaza) se prenose na Googleov server u Americi, tamo se pohranjuju, analiziraju, a nama se stavlja na raspolaganje rezultat u anonimnom obliku. Podaci o Vašem korištenju pritom nisu povezani s Vašom punom IP-adresom. Na ovoj smo Internet stranici aktivirali od Googlea ponuđenu funkciju IP-anonimizacije, tako da se zadnjih 8 brojaka(tip Ipv4) odnosno zadnjih 80 bitova (tip Ipv6) Vaše IP-adrese briše. Google je certificiran u vezi s EU-US Privacy Shield tako da se na obradu podataka od strane Googlea u Americi primjenjuje odgovarajuća razina zaštite podataka. Vašu privolu za web-analizu možete povući u svako doba time što ćete preuzeti i instalirati Googleov Browser-Plugin ili možete spriječiti odnosno izbrisati kolačiće na svojem računalu ili mobilnom uređaju. Obje mogućnosti sprečavaju web-analizu tako dugo dok koristite pretraživač na kojem je instaliran Plugin dodatak odnosno sve dok ne ugasite Opt-Out-Cookie. Za daljnje informacije o Google Analytics molimo pogledajte Uvjete korištenja Google Analytics, u Osnove sigurnosti i zaštite podataka od Google Analytics kao i Googleovu Izjavu o zaštiti podataka. Sigurnost IRTA koristi tehničke i organizacijske sigurnosne mjere kako bi zaštitio Vaše podatke od manipulacija, gubitaka, prijetnji ili pristupa od strane neovlaštenih osoba. Bilo koji osobni podatak koji ste nam stavili na raspolaganje, u prijenosu će biti enkriptiran kako bi se izbjegla zlouporaba podataka od strane trećih osoba. Naše se sigurnosne mjere kontinuirano unapređuju sukladno tehnološkom razvoju. Djeca Vodeći računa o važnosti zaštite privatnosti djece na našoj Internet stranici ne prikupljamo, ne obrađujemo i ne koristimo informacije o osobama za koje nam je poznato da su mlađe od 16 godina bez prethodne i vjerodostojne privole zakonskog zastupnika. Zakonski zastupnik ima pravo i može zahtijevati uvid u informacije koje je dalo dijete te može zahtijevati da se one obrišu. Kontakt Ukoliko imate bilo kakav problem, pitanja ili sugestije, molimo obratite se sljedećoj osobi: Službenik za zaštitu podataka u društvu je Jelena Latin. e-mail: jelena@irta.hr Stalni razvoj Interneta zahtijeva povremene prilagodbe naše izjave o privatnosti pa pridržavamo pravo izmjena iste kada je to potrebno. Na pristup i korištenje ovih mrežnih stranica te Izjavu o privatnosti primjenjuje se pravo Republike Hrvatske, a u slučaju spora nadležni su isključivo hrvatski sudovi. Ova izjava o privatnosti primjenjuje se od 25. svibnja 2018. godine. IRTA – ISTARSKA RAZVOJNA TURISTIČKA AGENCIJA D.O.O. POREČ