http___www.itt-travelagency.com_stran-bez-sidebars_opci-uvjeti-putovanja__1.xml
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General Terms and Conditions General Terms and Conditions International Tourist Travel Ltd travel agency, is a fully licensed Tour Operator based in Croatia, covered by insurance policy n° 1500-05-1598103 by Allianz Zagreb d.d , VAT Number: HR95639482641, OIB Number: 95639482641, ID Number: HR -AB-49 – 080896771, headquartered in Kraljevec 122, Kraljevec na Sutli, HR 49294, Croatia (further: Agency). General Terms and Conditions (further: Contract ,Agreement, Terms and Conditions), as well as offer and Travel Program, is an integral part of the Agreement between the International Tourist Travel Ltd travel agency, a fully licensed Tour Operator based in Croatia, covered by insurance policy n° 1500-05-1598103 by Allianz Zagreb d.d, VAT Number: HR95639482641, OIB Number: 95639482641, ID Number: HR -AB-49 – 080896771, headquartered in Kraljevec 122, Kraljevec na Sutli HR 49294, Croatia and the traveler or legal guardian of traveler ( further: you, traveler). A contract is concluded once the agency has accepted a booking you have made in writing (letter, e-mail or via Internet) or by telephone, as well as paying in advance full amount or deposit. You by booking on internet writing (letter, e-mail or via the Internet) or by telephone, as well as paying in advance full amount or deposit accept that you have read and you understand our General Terms and Conditions, as well the offer and the travel program. Obligations of the Agency The agency is obliged to carry out the traveler services provided and accepted by you in the contract, in line with the traveler rights and interests of travelers in accordance with customary business practice in tourism. The agency shall be liable for damages caused to you in case of non-performance, partial performance or undue performance of the obligations relating to the travel arrangement provided under the Travel Law and Obligations. The agency is not liable in respect of personal injury, loss or damage of luggage by the client, of death. The agency is not responsible for any injury, loss, delay, inconvenience caused by force majeure or other events which are beyond our control or which are not preventable by reasonable diligence by the agency, such as wars, strike, theorist attacks, natural disasters floods, unusual severe weather, acts of god etc… In this case the agency may terminate the Agreement and / or offer the traveler the amended contract with an offer that contains the changes made and the impact of these changes on the price. Offer amended Agreement shall be deemed accepted if you do not terminate the contract previously entered into the premises of the tour or submit a completed application giving up the trip by e-mail: marija@itt-travelagency.com within two working days of receipt of amendments to the offer. Obligations and responsibilities of traveler (you) You are obligate to pay the agency the price accepted in accordance with the contract. It is your responsibility to make sure you have a valid passport, and all necessary visas, permits or certificates on your person for your selected trip. Agency is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents. You agree to comply with the authority of the agency travel advisor, and the laws and regulations of the counties visited, including customs and foreign exchange restrictions. If you do not comply with said reservations, you will be asked by the agency travel advisor to leave the trip. You are not eligible for refunds under such circumstances. There may be times when the agency travel advisor must make a decision for the safety and/or the best interests of the group. It is a condition of booking that you comply with the authority and decisions of the agency travel advisor. If you do not comply, or if in the opinion of the agency travel advisor you are not compatible with the general enjoyment of the group or the smooth operation of the tour, agency reserves the right to refuse to allow you to continue with the tour. You agree that agency has the exclusive right dispel you from a tour at any time, without any claims or complaints by you against agency. In such a case agency will not be liable for any refund, compensation, or additional costs incurred by you. It is your responsibility to meet the transportation provided by the agency at the correct time and location for departure. In the event you miss a planned departure, any extra travel costs incurred are paid by you. Passengers who miss a departure time due to delay or cancelation of incoming transportation are not entitled to a refund. It is your responsibility to check in with the agency travel advisor 20 minutes prior to the specified departure time. Due to the nature of the services provided, agency will not be liable if any service departs or arrives later than the specified time, even if as a result you miss a connecting service. Agency may not be held responsible for your personal belongings. It is your responsibility to look after your belongings yourself. Agency cannot be held responsible for loss, theft or damage to any of your personal belongings, regardless of the circumstances. The products offered by the agency are travel packages consisting of transportation and accommodation. Agency travel advisors cannot offer constant special attention or assistance should you have any physical disability requiring such attention. You agree that agency may take photographs and films of you while you are participating on the agency trip. You agree that these images may be used for marketing purposes by agency. These images may be used in, but are not limited to, brochures, websites, print media and promotional videos. These images may be used for publicity and advertising without agency obtaining further consent or payment for the use of the images. Complaints If the service does not meet the contractual agreement, or if you suffer losses, you are entitled and obliged to notify the relevant service provider of the relevant shortcoming or losses without delay. Should the service provider at the location be unable to find a satisfactory solution, and therefore the shortcoming is not (properly) resolved, you should complain in writing to the agency within 8 days of the date on which the trip was due to end. You will automatically lose any entitlement if you do not complain to the service provider at the location or send a written complaint to the agency within the time allowed. Accommodations categories and Services descriptions Offered accommodation facilities, restaurants and means of transport are described by the official categorization of the local tourist organization during the issue of the travel program. Standards of accommodation, food, services, different places and countries are different and not comparable. If a passenger uses a room for three or more bed room at the hotel usually gives a double room with extra beds. The quality of the auxiliary (additional) beds is entirely up to the hotel. The organizer shall in no case shall not be liable in any given issue of quality of extra bed, and possibly discontent arising from these reasons cannot be the subject of the complaint. Verbal agreements during the conclusion and implementation of the Agreement do not apply and do not oblige the travel organizer to a greater extent than they are described in writing in the catalog or the travel program or offer. Rental vehicles with more than 8 + 1 seat The agency does not take responsibility when guests do not comply with the order agreed timetable and driving on the itinerary. All the additional costs as for example penalties and contempt of the driver’s commands agreed by the itinerary need to be payed by the passengers on the bus. The Agency is entitled to charge additional services when passengers do not comply with the itinerary: Delay on boarding the bus, standing on the specific requirements and driving out itineraries that was agreed in travel plans or with the driver on the day of travel. When passengeres travel with a vehicle larger than 8 + 1 settling in the tourist cities, drivers carry out loading and unloading on the marked places for vehicles greater than 8 + 1 passengers under the direction of the cities themselves. In the case that passengers want Loading and unloading at the other places, the agency reserves the right to charge for additional services, as well as the penalties that may be incurred due to non compliance. The driver is always required to warn ,why can not stop on the required place. If passengers do not accept the warning, passengers shall bear any additional costs incurred. IMPORTANT: According to the EU directive, the driver must to the Law on Road Traffic Safety to drive continuously for 4.5 hours, then a break of 45 min., And can continue driving out of max. 4.5 hours. Total since he started the bus can have full-time for 12 hours, regardless of whether it is moving or stationary. Failure to comply with passengers and the rules agreed upon hourly rate all the additional costs are paid guests on the spot. The driver must warn travelers on schedule. In the rental of vehicles bigger than 8 + 1 seats, Client with the payment confirms that he is familiar with all the laws in the transport of passengers and EU directives. Failing to comply with legal regulations and EU directives, after the driver warned the agency reserves the payment of any additional costs incurred in order to not respect them Travel documents, Compliance with laws A traveler, you that registers for travel abroad must have valid travel documents. During registration or by the deadline specified in the program shall submit to the agency all the necessary information and documents for obtaining a visa for the country you are traveling. Agency does not guarantee obtaining a visa. Forwarding Agency in procuring visas is not included in the price of travel, but are paid separately. The costs in procuring a visa are not refundable. If you do not fulfill all of these obligations you shall be deemed to have abandoned the trip. You are obliged to respect the customs and currency regulations. If you due to non-compliance cannot continue to travel, you shall bear all costs and consequences arisen consequences. If you, during the journey, lose travel documents or finds the same stolen, agency is not responsible for expense for provide new one. You are obliged for yours personally, documents and luggage fulfill conditions prescribed by visa, border, customs, health and other regulations to the Republic of Croatia and the country where you travel, to obey house rules in catering and hotel facilities and to cooperate with the representative of the organizers travel and service providers in good faith. In the case of non-compliance with these obligations the traveler is responsible for the damage caused, agency takes no responsibility for such damage. In this case, the amount of damages the traveler is at the owner’s facilities (hotels, restaurants …) at the reception. When signing a contract agency will let you know with sources of information on the country in which the traveler is traveling including the opinion of the Ministry of Foreign Affairs. We recommend every traveler to personally inform the website www.mvp.com and the list of high- and moderate-risk according to the Ministry of Foreign Affairs. Health regulations It is the obligation of you to inform the agency about all the facts in regard to your health, habits, etc. and that could jeopardize the progress of the voyage (if due to health or other reasons, a specific type of food, suffering from chronic diseases, allergies, etc.). In some programs listed are special rules for travel which include mandatory vaccinations and procurement of relevant documents. The traveler is required to make the mandatory vaccination and have confirmation and documentation about it. We recommend obtaining health insurance. Required number of passengers for group travel For all travel programs is made calculation on the basis of a number of paid seats on the transportations. This information agency is required to provide in the offer. If the group does not have enough passengers are extra charge for the empty seats on the transportations to the number of calculated. Exceptions are the arrangements that are marked as “programs with fixed-price” in which the tour operator takes the risk of filling empty spaces. Currency clause, change of the price services, fuel price change The tour operator agency has the right to increase the agreed price if the package is changed after the conclusion of the foreign exchange rate, if there has been an increase in transportation costs, including fuel cost increase or an increase of service fees (at airports and other ports, etc.) That influence the price of the trip and that agency did not know or could know. Prices arrangements were published in HRK (Croatian kuna) for each program and are valid from the date of publication of the program. Service Prices in other currencies are calculated at the rates prevailing on the date of the program. The organizer agency reserves the right to change the prices in case of price change of hotel / apartment, transport and other services. To increase the price of the package up to 10% does not require the approval of the traveler- you (the increase is calculated on every part of the paid package). In case of increase greater than 10%, the traveler has the right to terminate the contract without the obligation to pay damages. The organizer agency of the program can predict that the traveler pays certain services at the destination abroad. In this case, all passenger complaints done at the destination (abroad). In the case of devaluation of the HRK (Croatian kuna) over 2% applies to foreign currency clause. Price arrangements shall be divided by the exchange rate that is defined in the offer and receive the price in euro, which is repayable at the selling rate (for currency) Erste Bank d.d. in Croatia. Booking and payments dynamics After confirmation, the traveler (you) is required to pay 30% of the full amount within 24 hours (not counting Saturdays, Sundays or holidays) if is not differently written in the offer to make the reservation valid. The other 70% the traveler you is required to pay at least 30 days before arrival. If your arrival is within 30 days you will need to pay the full amount within 24 hours (not counting Saturdays, Sundays or holidays) to make the reservation valid if is not differently written in the offer. In the case of non-compliance with the conditions of repayment arrangements the tour is not obliged to insure a place in the hotel, ship, bus or plane, and has the right to terminate the contract for a fee actually incurred cost (full cost flights or boat tickets and bus transportation costs, etc.) And compensation in a certain percentage of the agreed price, without having to oral or written warning contractors. The cost of all travel should always be settled 30 days before the trip. PAYMENT METHODS Credit card We use PayPal and Trakksoft Payment Gateway service for online payment on agency website, which employs the newest security technologies, such as the Secure Socket Layer (SSL) security protocol with at least 128-bit encryption, as well as other technologies and security procedures designed to protect privacy of your data. The exchange of confidential data between the online payment system and the authorization centers of credit card companies is done through a Virtual Private Network (VPN), completely protected from unauthorized access. Confidential data from your credit card is sent directly to the authorization center online. Card numbers are not stored in our system. Bank transfer If you wish to pay for your reservation with bank transfer, you need to pay the required amount within 24 hours from the time of on-line reservation, or time you receive confirmation of availability from our operators. At the same time, you are obligated to send to the agency a confirmation of the payment. In contrary, agency Is not obligated to carry out the service of the reservation. Agency is not responsible for outstanding reservations of services caused by not receiving the confirmation within 24 hours (except for Saturdays, Sundays and holidays). All bank costs are to be paid by the client (when making the bank transfer payment client must put OUR on “Detail of charge”). All reservations not paid in full will not be considered valid. The bank transfer is not available if the beginning of your stay is within 5 work days for payments from abroad, or 3 working days for payments by bank transfer within Croatia. For payment from abroad (foreign-exchange account) and for paying in HRK (Croatian kuna): Remitter First Name and Name of the holder of the reservation with home address Receiver: International Tourist Travel j.d.o.o putnička agencija, Kraljevec 122, Ktaljevec na Sutli, Hr 49294 Bank: Erste bank d.d., Jadranski trg 3a, Rijeka, HR Foreign-exchange account: SWIFT: ESBCHR22, IBAN HR3924020061100689463 Subject: reservation number given to the guest at time of booking Travel insurance Under the Law on Tourism, agency employees are obliged to offer ” package ” of travel insurance which consists of: voluntary health insurance during their stay abroad, insurance against accidents, baggage insurance and travel cancellation insurance. By signing the contract, the traveler confirms that he was offered a travel insurance package. If the customer requires additional insurance, directly negotiated with the agency, in which participates as an agent of the insurance company mentioned in the bid. By accepting this agreement you shall be deemed to have been offered and recommended the insurance stated in the previous paragraph. Agency insurance Pursuant to the provision of services in tourism agency concluded a contract of insurance bail for a package tour: insurance policy n° 1500-05-1598103 by Allianz Zagreb d.d. According to this Agreement Article 1 of the insurer agrees to indemnify each passenger: first the price paid travel (up to 38,000.00 kuna per package tour), if due to insolvency or bankruptcy of the insured that the services of travel and second costs incurred due to insolvency or bankruptcy of the insured, to return passengers to the departure point. Pursuant to the provision of services in tourism tour operator has paid the policy liability for any damage caused to the passenger for unfulfilled, partially filled or incorrectly filled liability relating to the package deal. The shelf is coupled with Allianz Zagreb d.d. n° 1500-05-1598103 Cancellation and alteration by the traveler In case of cancellation of you travel agency tour operator is entitled to reimbursement of expenses incurred up to the moment of cancellation regardless of the reason for withdrawal. The cost of bus tickets, airline tickets, ferry tickets, tickets for museums, objects and others. Actual costs) and the corresponding percentage differences of the agreed price arrangements and the actual costs, as follows: – For all cancellations from the moment of signing and / or the first payment to the Contracting Authority no later than 60 days before the travel tour operator is entitled to demand reimbursement of 10% of the difference between the full amount of the agreed price of travel and the actual costs. – For all cancellations from the 59 day to 30 day prior to travel tour operator, other than the actual costs, has the right to claim compensation in the amount of 30% of the difference between the full amount of the agreed price of travel and the actual costs. – For all cancellations from 29 day to 15 day before the trip tour, except for the actual costs, has the right to demand compensation amounting to 60% of the difference between the full amount of the agreed price of travel and the actual costs. – For all cancellations from the 14 day to the 8 day before the trip tour, except for the actual costs, has the right to claim compensation in the amount of 90% of the difference between the full amount of the agreed price of travel and the actual costs. – For all cancellations from 7 to day 0 before the scheduled times, the agency tour operator has the right to claim compensation in the amount of 100% of the agreed price of travel. In the event of a trip without prior cancellation, the agency Tour Operator has the right to claim compensation in the amount of 100% of the agreed price of travel. All cancellations must be notified by phone +385 98185 3820 Tour Operator or via e-mail: marija@itt-travelagency.com send application withdrawal from the travel If 21 days before departure the passenger has not paid the remaining amount or provide undisputable payment arrangements, tour operator believes that the traveler has terminated the reservation, no refund of the deposit payment for travel. Travel program alterations and cancellation of trip by the agency If the tour operator agency prior to travel significantly changes the program, accommodations or costs, it must immediately notify the traveler you in writing. The traveler you may, within two working days of receiving notice of the changes tour program and accept the amended program or refuse it. In the event of refusal or advertising on offer, the agency tour operator is obliged within seven working days to return passenger paid part of the cost, provided that they have data on the number of current account and the name of the bank. In case of acceptance, the substitute travel arrangement that the tour offered is considered a new travel contract, and the traveler waives all claims against the agency tour operator with any legal basis that derived from the first contract. The agency tour operator is entitled to a unilateral declaration of a fully or partially terminate the contract, without the obligation of compensation for damage to passengers in the event of external uncommon and unpredictable circumstances that could not have been prevented or avoided, and if they existed at the time of concluding the contract on organized tours were justified the reason for the tour operator that signs a contract. In this case the traveler is entitled to payment of the amount paid in full or the price difference between the contracted and offered services. The agency tour operator reserves the right to cancel the trip, at least 5 days prior to travel, if the journey is canceled main organizer for which the tour was an intermediary in the sale of the above package, or if it is for a specific journey not reported the lowest number of passengers required for the implementation of the arrangement specified in each individual travel program or for some other valid reason. The agency tour operator reserves the right to change the day or hour trip due to changes in flight schedules or due to unforeseen circumstances, the right to change the direction of travel if the conditions for travel (changed timetable, the security situation in a particular country, natural disasters or other situations in which the tour operator does not may be affected), and without damage compensation, according to the regulations in force in the domestic and international traffic. Luggage Luggage transport to a certain weight, which determines the bus operator or carrier, is included in the package price and no extra charge. For air transportation, excess baggage traveler pays the rules and prices airlines. In all charter flights of the tour total weight is limited to 15 kg per passenger (unless the Offer and travel program is not defined other amount allowable weight). The agency organizer does not assume responsibility for lost, stolen or damaged luggage and property of passengers that he took with him on a journey. Claims for lost luggage are directed to the carrier or hotel. For air transportation for luggage is the sole responsibility of the airline and is based on the regulations that apply in air transport. In the event of loss of luggage completes form PIR airline that executed the transport and submits to the representative of the airline, and keeps one copy for you. Based on the completed form, the airline pays compensation pursuant to regulations applicable in the domestic and international passenger air traffic. In the event of loss of luggage at passenger request indicates the hotel where the luggage is lost. Complaints The traveler has the right to complain to the failure to realize contracted services. The traveler is required to file a written objection tour, and within eight days from the day of the voyage. Complaints filed after the expiry of eight days will not be taken into consideration. We emphasize that it is in the interest of passengers to act in good faith and express the desire to resolve complaints during the voyage and his written complaint to the service provider on site (reception, transport, catering or travel agency at the destination) and the service provider request that has received the complaint. Each customer complaint is submitted separately. The agency tour operator will not consider group complaints. The agency tour operator is required to make a written decision on the complaint within 20 days after receipt of the complaint. If necessary in order to collect information and verify the complaint from the organizer may delay the decision for another 14 days, which shall, in writing, to inform passengers of the complainant. If due to the fault of the tour has been a failure to comply with the program or part of the service, the customer is entitled to compensation corresponding to the real value of unused services and cannot include already used services or the entire amount. In the case of conclusion of the contract of “Fortune System” or “Last minute offers”, no right of complaint to the quality of accommodation. In the period before the agency presents its solution, the customer refrains from mediation by any other person, court institution or giving information to the media. Protection of personal information The traveler personal information gives the agency voluntarily. Personal information is required for processing the contractual arrangements and the same will be used for further communication. The agency agrees that the personal information of traveler will not leave the company except for the purpose of realizing contracted travel arrangements. An exception to providing personal information to third parties refers to concluding travel insurance or if the traveler concludes an insurance policy, then the processing of his personal data forwarded to the insurance company. Personal data will be kept in the database passengers. Traveler agrees that his data may be used for promotional offers of the agency. Publicity All travelers on a journey by logging agree and consent to the photographing, recording, use of the material in the promotional and commercial purposes without compensation. It is understood also to inform applicants about future trips and activities provided that will enable organizers and check out the list of recipients of promotional materials. Travel organized by other organizers / tour operators / travel agents For all arrangements where the International Tourist Travel j.d.o.o. travel agency is a main organizer apply these General Terms and Conditions except in the case where the International Tourist Travel travel agency is mediator and not the main tour operator apply the General Terms and Conditions from the third part provider . Such arrangements will be specially marked and subject to the general responsibility of the organizers and the International Tourist Travel j.d.o.o. travel agency is not responsible for the implementation of tourist packages of other organizers. By signing a contract or paying the Traveler fully accepts the program and travel conditions. Other conditions Accommodation can be substituted only accommodation in the house of the same or higher category and at the expense of the tour. The tour operator reserves the right to change carriers in accordance with the general practices in the tourism industry as well as the right to change the schedule of excursions by day. In the text of the tour program are mentioned various museums, parks and other objects of interest. The package price includes all tickets that are in the program type listed in the section labeled under “price includes”. All tickets that are not mentioned are not included in the package price. Licensed travel companions must not talk in museums and sites. For all museums, objects of interest and views of cities there is possibility of additional charges for local tourist guides or curators. Such services must be ordered in advance and pay extra (except in cases where it is already included in the package deal). Passengers are required to abide by the rules and regulations in transportation, catering and hotel facilities. In the case of non-compliance passengers are responsible for the damage, and contractors are obligated to pay damages. Rooms must always be free (check out), luggage and belongings of passengers taken out of the room, no later than 10.00 hours. The rooms at the earliest (check-in) can be entered in 16.00 hours. Applicable law and place of jurisdiction The contractual relationship between you and agency is subject to Croatia law. Zagreb City is the sole place of jurisdiction for any disputes arising. Please note, that in case of any legal dispute, the Croatian law is solely applicable. Edition 01. April 2014
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OPĆI UVJETI PUTOVANJA OPĆI UVJETI PUTOVANJA i uputstva za turističke aranžmane Tvrtke: INTERNATIONAL TOURIST TRAVEL j.d.o.o. putnička agencija - OPĆI UVJETI Opći Uvjeti putovanja (u daljnjem: Uvjeti putovanja), kao i Ponuda i Program putovanja, sastavni su dio Ugovora o organiziranju paket aranžmana (u daljnjem: Ugovor). Ugovor se sklapa u pisanom obliku između organizatora putovanja – International Tourist Travel putnička agencija j.d.o.o. HR-AB-01-080896771, OIB: 95639482641, Kraljevec 122, HR 49294, Kraljevec na Sutli (u daljnjem: organizator putovanja) i putnika ili zakonskog zastupnika putnika (u daljnjem: ugovaratelj). Ukoliko ugovaratelj potpisani primjerak Ugovora ne dostavi organizatoru putovanja, Ugovor se smatra sklopljenim uplatom predujma. Potpisivanjem Ugovora, kao i uplatom predujma, ugovaratelj potvrđuje da je upoznat sa svim odredbama Ponude, Programa putovanja i Uvjetima putovanja te da je sa istima suglasan. - OBVEZE ORGANIZATORA PUTOVANJA Organizator putovanja se obvezuje putniku izvršiti usluge predviđene prihvaćenom Ponudom, u skladu s Programom putovanja i Ugovorom te skrbiti o pravima i interesima putnika, u skladu s poslovnim običajima u turističkoj djelatnosti. Organizator putovanja je dužan pri izboru izvršitelja usluga postupati pažnjom dobrog organizatora putovanja. Organizator putovanja odgovara za štetu koju prouzroči putniku neispunjenjem, djelomičnim ispunjenjem ili neurednim ispunjenjem obveza koje se odnose na organiziranje putovanja predviđenih Ugovorom i Zakonom o obveznim odnosima. Ukoliko prije ili za vrijeme ispunjavanja Ugovora nastupe vanjske izvanredne i nepredvidive okolnosti koje se nisu mogle spriječiti, izbjeći ili otkloniti, a koje bi da su postojale u vrijeme sklapanja Ugovora, bile za organizatora putovanja opravdan razlog da Ugovor ne sklopi (npr. rat, nemiri, štrajkovi, terorističke akcije, sanitarni poremećaji, elementarne nepogode i sl.), organizator putovanja može raskinuti Ugovor i/ili ponuditi putniku izmijenjeni Ugovor s ponudom koja sadrži izvršene izmjene te utjecaj tih izmjena na cijenu putovanja. Ponuda izmijenjenog Ugovora smatra se prihvaćenom ukoliko ugovaratelj ne raskine ranije sklopljeni Ugovor u poslovnom prostoru organizatora putovanja ili dostavom popunjene Prijave odustajanja od putovanja na e-mail:marija@itt-travelagency.com u roku od dva radna dana od dana primitka prijedloga izmjene Ugovora. - OBVEZE PUTNIKA Ugovaratelj je dužan platiti organizatoru putovanja ugovorenu cijenu za putovanje u skladu sa Uvjetima putovanja. Putnik je dužan na zahtjev organizatora putovanja pravodobno dostaviti sve podatke potrebne za organiziranje putovanja te se brinuti da on osobno, njegove osobne isprave i njegova prtljaga ispunjavaju uvjete predviđene graničnim, carinskim, sanitarnim, monetarnim i drugim propisima država u kojima se boravi ili kroz koje se prolazi. Putnik je dužan u pisanom ili drugom odgovarajućem obliku, obavijestiti o neispunjenju ili neurednom ispunjenju bilo koje usluge iz Ugovora osobu koja je tu uslugu pružila, što je prije moguće, a organizatora putovanja najkasnije u roku od osam dana od dana završetka putovanja. Putnik odgovara za štetu koju prouzroči neispunjenjem navedenih obveza. - KATEGORIZACIJA I OPIS USLUGA Ponuđeni smještajni objekti, restorani i prijevozna sredstva opisani su prema službenoj kategorizaciji lokalne turističke organizacije u vrijeme izdavanja Programa putovanja. Standardi smještaja, prehrane i drugih usluga pojedinih mjesta i zemalja su različiti i nisu usporedivi. Ako putnik koristi trokrevetnu sobu ili više krevetnu sobu u hotelu najčešće hotelijer daje dvokrevetnu sobu sa pomoćnim ležajevima. Kvaliteta pomoćnog (dodatnog) ležaja u potpunosti ovisi o hotelu. Organizator ni u kom slučaju ne snosi odgovornost po bilo kom pitanju kvalitete pomoćnog ležaja, te eventualno nezadovoljstvo putnika proizašlo iz ovih razloga ne može biti predmetom prigovora. Usmeni dogovori prilikom sklapanja i provedbe Ugovora ne vrijede i ne obvezuju organizatora putovanja u većoj mjeri nego što su opisani u pisanom obliku u katalogu ili programu putovanja ili ponudi. - PUTNI DOKUMENTI, POŠTIVANJE PROPISA Putnik koji se prijavljuje za putovanje u inozemstvo mora imati važeće putne dokumente. Putnik je prilikom prijave ili do isteka roka koji je naveden u programu dužan dostaviti International Tourist Travel putnička agencija j.d.o.o sve potrebne podatke i dokumente za ishođenje vize za zemlju u koju se putuje. International Tourist Travel putnička agencija j.d.o.o ne jamči ishođenje vize. Posredovanje agencije International Tourist Travel j.d.o.o pri nabavi vize nije uračunato u cijenu putovanja, nego se plaća posebno. Troškove pri nabavi vize agencija International Tourist Travel j.d.o.o ne vraća putniku. Ukoliko putnik ne ispuni sve navedene obaveze smatrat će se da je odustao od putovanja. Putnik je dužan poštovati carinske i devizne propise. Ukoliko putnik zbog nepoštivanja propisa ne može nastaviti putovanje, sam snosi sve troškove i posljedice koje zbog toga nastanu. Ukoliko putnik za vrijeme trajanja putovanja izgubi putne dokumente ili mu budu ukradeni, dužan je na vlastiti trošak osigurati nove. Putnik je dužan brinuti se da on osobno, njegovi dokumenti i prtljaga ispune uvjete predviđene viznim, graničnim, carinskim, zdravstvenim i drugim propisima kako RH tako i zemlje u koju se putuje, pridržavati se kućnog reda u ugostiteljskim i hotelskim objektima te surađivati sa predstavnikom organizatora putovanja i davateljima usluga u dobroj namjeri. U slučaju nepoštovanja navedenih obaveza putnik odgovara za načinjenu štetu, International Tourist Travel putnička agencija j.d.o.o otklanja svaku odgovornost za takvu štetu. U tom slučaju iznos štete putnik podmiruje kod vlasnika objekata ( hotela, restorana..) na recepciji. Prilikom potpisivanja ugovora djelatnik International Tourist Travel putnička agencija j.d.o.o će putnika upoznati sa izvorima informacija o zemlji u koju putnik putuje uključujući i mišljenje Ministarstva vanjskih poslova RH. Preporučujemo svakom putniku da se osobno informira na web stranici www.mvp.com i pogleda popis država visokog ili umjerenog rizika prema mišljenju MVP – a RH. - ZDRAVSTVENI PROPISI Putnik je dužan obavijestiti organizatora o svim činjenicama u pogledu svog zdravlja, navika i sl. A koje bi mogle ugroziti odvijanje putovanja ( ako iz zdravstvenih ili drugih razloga traži određenu vrstu hrane, boluje od kronične bolesti, alergija i sl. U nekim programima navedena su posebna pravila za putovanje koja obuhvaćaju obavezno cijepljenje i nabavku odgovarajućih dokumenata. Putnik je dužan obaviti obavezno cijepljenje kao i posjedovati potvrde i dokumente o tome. Preporučujemo uplatu police zdravstvenog osiguranja. - POTREBAN BROJ PUTNIKA U GRUPI Za sve programe napravljena je kalkulacija cijene na osnovi određenog broja plaćenih mjesta u autobusu. Tu informaciju organizator putovanja obavezan je navesti u ponudi. Ukoliko grupa nema dovoljno putnika nadoplaćuje za prazna mjesta u autobusu do kalkuliranog broja. Izuzetak su aranžmani koji su označeni kao „programi sa fiksnom cijenom“ kod kojih organizator putovanja preuzima rizik popunjavanja praznih mjesta. - VALUTNA KLAUZULA, PROMJENA CIJENE ARANŽMANA ZBOG PROMJENE CIJENE GORIVA Organizator putovanja ima pravo na povećanje ugovorene cijene paket aranžmana ako je nakon sklapanja ugovora promijenjen tečaj ugovorene valute, ako je došlo do povećanja troškova prijevoza, uključujući i troškove goriva ili do povećanja pristojbi za određene usluge (u zračnim i ostalim lukama i sl.) koje utječu na cijenu putovanja, a za koje nije znao ni mogao znati. Cijene aranžmana objavljene su u kunama za svaki program i vrijede od dana objave programa. Cijene usluga u drugim valutama izračunate su po tečaju važećem na dan objave programa. Organizator zadržava pravo promjene objavljenih cijena u slučaju promjene cijena hotelskih/apartmanskih, prijevoznih i drugih usluga. Za povećanje cijene aranžmana do 10% nije potrebna suglasnost kupca (povećanje se obračunava na svakom dijelu uplaćenog aranžmana). U slučaju povišenja većeg od 10%, kupac ima pravo raskinuti ugovor bez obveze da nadoknadi štetu. Organizator može u programu predvidjeti da putnik plaća određene usluge na odredištu u inozemstvu. U tom slučaju putnik sve reklamacije obavlja na odredištu (u inozemstvu). U slučaju devalvacije kune preko 2% primjenjuje se valutna klauzula tj. cijena aranžmana dijeli se sa tečajem koji je definiran u ponudi i dobije se cijena u eurima koja se otplaćuje po prodajnom tečaju (za efektivu) Erste&Steiermärkische Bank d.d. - OTPLATA ARANŽMANA Svaka Ponuda sadrži dvije mogućnosti otplate ugovorenog paket aranžmana. Prva mogućnost podrazumijeva otplatu paket aranžmana gotovinom i virmanskim uplatama (banka, pošta, internet bankarstvo). Druga mogućnost je otplata paket aranžmana karticom preko pey pal računa. Predujam se uplaćuje u iznosu 30% od ukupne cijene odabranog aranžmana odmah po zaključenju Ugovora. Iznos predujma može biti i veći, a točan iznos predujma definiran je u samoj ponudi. Iznos predujma iznimno može biti i veći ukoliko se u programu pojavljuje prijevoz redovnom avionskom linijom ili low budget avioprijevoznikom. Veći troškovi predujma odnose se u tom slučaju na trenutno podmirenje troškova aviokarte. Za to putovanje vrijede i uvjeti putovanja avioprijevoznika. Rate prije početka putovanja uplaćuju se preko uplatnica na račun organizatora putovanja ili virmanskim putem (internet bankarstvo, u pošti, u banci). Najkasnije 21 dan prije datuma polaska potrebno je podmiriti cjelokupni trošak putovanja bilo uplatom preostalog iznosa bilo rezervacijom sredstava na kreditnim karticama. U slučaju da je ne moguće naplatiti na vrijeme, organizator putovanja zadržava pravo prisilne naplate sa kamatama u zakonskom okviru. U slučaju nepridržavanja uvjeta otplate aranžmana organizator putovanja nije dužan putniku osigurati mjesto u hotelu, brodu, autobusu ili zrakoplovu, te ima pravo raskinuti Ugovor uz naknadu stvarno nastalog troška (punu cijenu avionske ili brodske karte i troškova autobusnog prijevoza i sl.) i naknadu u određenom postotku od ugovorene cijene aranžmana, bez obveze prethodnog usmenog ili pisanog upozoravanja ugovaratelja. Troškovi svih putovanja uvijek moraju biti podmireni 21 dan prije puta . - PUTNO OSIGURANJE Putnik zdravstveno osiguran u Republici Hrvatskoj ima pravo na zdravstvene usluge u zemlji i inozemstvu u zemljama s kojima je Republika Hrvatska sklopila Konvenciju o osiguranju u opsegu, prema uvjetima i propisima zdravstvenog osiguranja. Sukladno zakonu o turističkoj djelatnosti, djelatnici agencije dužni su ponuditi ”paket” Putnog osiguranja koji se sastoji od: dragovoljnog zdravstvenog osiguranja za vrijeme boravka u inozemstvu, osiguranja od posljedica nesretnog slučaja, osiguranja prtljage te osiguranja od otkaza putovanja. Potpisom ugovora putnik potvrđuje da mu je ponuđen paket putnih osiguranja. U slučaju da putnik zahtijeva navedena osiguranja, ona se izravno dogovaraju kod International Tourist Travel putnička agencija j.d.o.o., pri čemu sudjeluje kao posrednik osiguravajućeg društva navedenog u ponudi. Potpisivanjem ovog ugovora smatra se da su putnicima ponuđena i preporučena osiguranja navedena u prethodnom stavku. - JAMČEVNO OSIGURANJE Prema Zakonu o pružanju usluga u turizmu organizator putovanja je sklopio Ugovor o osiguranju jamčevine za turistički paket aranžman sa ALLIANZ iz Zagreba pod brojem 1500-72218645. Prema navedenom Ugovoru članak 1. osiguratelj se obvezuje da će svakom putniku naknaditi: 1. plaćenu cijenu putovanja (do 38000,00 kune po turističkom paket -aranžmanu), ako zbog platne nemogućnosti ili stečaja osiguranika izostanu usluge putovanja i 2. troškove koji su nastali zbog platne nemogućnosti ili stečaja osiguranika, za povratak putnika u mjesto polaska. Prema Zakonu o pružanju usluga u turizmu organizator putovanja je uplatio policu od odgovornosti za eventualnu štetu prouzročenu putniku za neispunjenu, djelomično ispunjenu ili neuredno ispunjenu obavezu koja se odnosi na paket aranžman. Polica je sklopljena kod ALLIANZ iz Zagreba pod brojem 1500-172218645. - OTKAZIVANJE PUTOVANJA OD STRANE PUTNIKA U slučaju odustajanja putnika od putovanja organizator putovanja ima pravo na naknadu troškova nastalih do trenutka odustajanja bez obzira na razlog odustajanja (npr. trošak autobusne karte, avionske karte, brodske karte i dr. stvarno nastali troškovi) te odgovarajući postotak od razlike ugovorene cijene aranžmana i stvarno nastalih troškova i to: - za sva odustajanja od trenutka sklapanja Ugovora i/ili prve uplate ugovaratelja do najkasnije 60. dana prije početka putovanja organizator putovanja ima pravo zahtijevati naknadu 10% od razlike punog iznosa ugovorene cijene putovanja i stvarno nastalih troškova. - za sva odustajanja od 59. do 30. dana prije početka putovanja organizator putovanja, osim stvarno nastalih troškova, ima pravo zahtijevati naknadu u visini 30% od razlike punog iznosa ugovorene cijene putovanja i stvarno nastalih troškova. - za sva odustajanja od 29. do 15. dana prije početka putovanja organizator putovanja, osim stvarno nastalih troškova, ima pravo zahtijevati naknadu u visini 60% od razlike punog iznosa ugovorene cijene putovanja i stvarno nastalih troškova. - za sva odustajanja od 14. do 8. dana prije početka putovanja organizator putovanja, osim stvarno nastalih troškova, ima pravo zahtijevati naknadu u visini 90% od razlike punog iznosa ugovorene cijene putovanja i stvarno nastalih troškova. - za sva odustajanja od 7. do 0. dana prije planiranog puta, organizator putovanja ima pravo zahtijevati naknadu u visini 100% od ugovorene cijene putovanja. U slučaju nedolaska na putovanje bez prethodnog otkaza, organizator putovanja ima pravo zahtijevati naknadu u visini 100% od ugovorene cijene putovanja. Sva odustajanja moraju se prijaviti na telefon +385 98185 3820 organizatora putovanja ili putem e-maila: marija@itt-travelagency.com poslati Prijavu odustajanja od putovanja Ukoliko 21 dan prije polaska na put putnik nije uplatio ostatak iznosa ili osigurao neospornu naplatu aranžmana, organizator putovanja smatra da je putnik odustao od rezervacije, bez mogućnosti isplate uplaćene akontacije za putovanja. - OTKAZIVANJE PUTOVANJA OD STRANE ORGANIZATORA PUTOVANJA ILI PROMJENA PROGRAMA PUTA Ako organizator putovanja prije početka putovanja značajnije izmijeni program, smještaj ili cijenu, dužan je bez odgode o tome obavijestiti putnika u pisanom obliku. Putnik može u roku od 2 radna dana od primitka obavijesti organizatora putovanja i prihvatiti izmijenjeni program ili ga odbiti. U slučaju odbitka ili oglašivanja na ponudu, organizator putovanja se obvezuje u roku od 7 radnih dana vratiti putniku uplaćeni dio cijene, pod uvjetom da posjeduje podatke o broju tekućeg računa i naziv banke na koji se novci vraćaju. U slučaju prihvata, zamjenski aranžman koji mu je organizator putovanja ponudio smatra se novim ugovorom o putovanju, a putnik se odriče svih potraživanja prema organizatoru putovanja s bilo kojeg pravnog osnova koji bi proizlazio iz prvotnog Ugovora. Organizator putovanja je ovlašten jednostranom izjavom potpuno ili djelomično raskinuti ugovor, bez obveze naknade štete putniku, ako nastupe vanjske izvanredne i nepredvidive okolnosti koje se nisu mogle spriječiti, izbjeći ili otkloniti, a koje bi da su postojale u vrijeme sklapanja ugovora o organiziranju putovanja bile opravdan razlog za organizatora putovanja da ne sklopi ugovor. U tom slučaju putniku ima pravo na isplatu uplaćenog iznosa u cijelosti odnosno razlike u cijeni između ugovorenih i pruženih usluga. Organizator putovanja zadržava pravo otkaza putovanja, najkasnije 5 dana prije početka putovanja, ukoliko je putovanje otkazao glavni organizator za kojeg je organizator putovanja bio posrednik u prodaji navedenog aranžmana ili ukoliko se za određeno putovanje nije prijavio najmanji broj putnika potreban za realizaciju aranžmana naveden na svakom pojedinačnom programu putovanja ili iz nekog drugog valjanog razloga. Organizator putovanja zadržava pravo promjene dana ili sata putovanja zbog promjene reda letenja ili zbog nastupanja nepredviđenih okolnosti, pravo promjene smjera putovanja ukoliko se promijene uvjeti za putovanje (promijenjen red letenja, sigurnosna situacija u određenoj zemlji, elementarne nepogode ili druge situacije na koje organizator putovanja ne može utjecati), i to bez naknade štete, a prema važećim propisima u domaćem i međunarodnom prometu. - PRTLJAGA Prijevoz prtljage do određene težine, koju određuje autobusni prijevoznik ili avioprijevoznik je uključen u cijenu paket aranžmana i ne naplaćuje se dodatno. Kod zrakoplovnog prijevoza, višak prtljage doplaćuje sam putnik prema važećim pravilima i cijenama avioprijevoznika. Na svim charter linijama organizatora putovanja ukupna težina ograničena je na 15 kg po putniku (osim ako Ponudom i Programom putovanja nije definiran drugi iznos dopuštene kilaže). Organizator putovanja ne preuzima odgovornost za izgubljenu, ukradenu ili oštećenu prtljagu i imovinu putnika koju je ponio sa sobom na putovanje. Prijave za izgubljenu prtljagu putnik upućuje prijevozniku ili hotelu. Kod zrakoplovnog prijevoza za prtljagu je odgovorna isključivo zrakoplovna kompanija i to na osnovu propisa koji važe u zračnom prometu. U slučaju gubitka prtljage putnik ispunjava obrazac PIR zrakoplovne kompanije koja je izvršila prijevoz te ga predaje predstavniku zrakoplovne kompanije, a jedan primjerak zadržava za sebe. Na temelju ispunjenog obrasca, zrakoplovna kompanija isplaćuje odštetu po propisima koji vrijede u domaćem i međunarodnom putničkom zračnom prometu. U slučaju gubitka prtljage u hotelu putnik zahtjev upućuje hotelu u kojem je prtljaga izgubljena. - RJEŠAVANJE PRIGOVORA Putnik ima pravo prigovora zbog neispunjene ugovorene usluge. Putnik je dužan uložiti pismeni prigovor organizatoru putovanja, i to u roku od 8 dana od dana završetka putovanja. Prigovori uloženi nakon proteka roka od 8 dana neće se uzeti u razmatranje. Naglašavamo da je u interesu putnika da nastupa u dobroj namjeri i iskaže volju za rješavanjem prigovora u tijeku putovanja te svoj pismeni prigovor uputi davatelju usluge na licu mjesta (recepciji, prijevozniku, ugostitelju ili putničkoj agenciji u odredištu) te od davatelja usluga zatraži pismenu potvrdu da je zaprimio prigovor. Svaki putnik prigovor podnosi zasebno. Organizator putovanja neće uzeti u razmatranje grupne prigovore. Organizator putovanja je dužan donijeti pismeno rješenje na prigovor u roku od 20 dana po primitku prigovora. Ako je potrebno radi prikupljanja informacija i provjere navoda iz prigovora, organizator putovanja može odgoditi rok donošenja rješenja za još 14 dana, a o čemu je dužan, u pismenom obliku, obavijestiti putnika podnositelja prigovora. Ukoliko je zbog krivnje organizatora putovanja došlo do neispunjavanja programa ili dijela usluga, putnik ima pravo na naknadu u visini stvarne vrijednosti neiskorištenih usluga i ne može obuhvatiti već iskorištene usluge kao ni cjelokupni iznos aranžmana. U slučaju sklapanja ugovora po “Fortuna sistemu” ili po “Last minute ponudi”, putnik nema pravo prigovora na kvalitetu smještaja. Dok organizator putovanja ne donese rješenje, putnik se odriče posredovanja bilo koje druge osobe, sudske ustanove ili davanja informacija u medije. - ZAŠTITA OSOBNIH PODATAKA Putnik osobne podatke daje dobrovoljno. Osobni podaci putnika potrebni su u procesu realizacije ugovorenih aranžmana i isti će se koristiti za daljnju komunikaciju. Organizator putovanja se obvezuje da osobne podatke putnika neće iznijeti iz zemlje osim u svrhu realizacije ugovorenih aranžmana. Iznimka od davanja osobnih podataka trećim osobama odnosi se na ugovaranje polica putnog osiguranja odnosno ukoliko putnik zaključi policu osiguranja, tad će se njegovi osobni podaci proslijediti osiguravajućem društvu. Osobni podaci putnika čuvat će se u bazi putnika. Putnik je suglasan da se njegovi podaci mogu koristiti u svrhu marketinških akcija International Tourist Travel putnička agencija j.d.o.o. - PROMIDŽBA Svi putnici prijavljivanjem na putovanje slažu se i pristaju na fotografiranje, snimanje, korištenje materijala u promotivno-komercijalne svrhe bez naknade. Podrazumijeva se također informiranje prijavljenih o budućim putovanjima i aktivnostima s time da će organizator omogućiti i odjavljivanje s liste primatelja promotivnih materijala. - Putovanja u organizaciji drugih organizatora/turoperatora Za sve aranžmane gdje je International Tourist Travel putnička agencija,j.d.o.o glavni organizator vrijede ovi Opći uvjeti osim u slučaju gdje je International Tourist Travel putnička agencija,j.d.o.o posrednik odnosno nije glavni organizator putovanja. Takvi aranžmani će biti posebno označeni i za njih se primjenjuju opći uvjeti odgovornog organizatora te International Tourist Travel putnička agencija,j.d.o.o ne odgovara za provedbu turističkih aranžmana drugih organizatora. Potpisivanjem ugovora ili uplatom rezervacije PUTNIK u cijelosti prihvaća program i uvjete putovanja. - OSTALI UVJETI Ugovoreni smještaj može se zamijeniti samo smještajem u objektu iste ili više kategorije, a na teret organizatora putovanja. Organizator putovanja zadržava pravo promjene prijevoznika u skladu sa općim uzancama u turizmu kao i pravo promjene rasporeda izleta po danima. U samom tekstu Programa putovanja spominju se razni muzeji, parkovi i ostali objekti od interesa. U cijenu aranžmana uključene su sve ulaznice koje se u Ponudi i Programu putovanja navode u dijelu označenim pod „cijena uključuje:“. Sve ulaznice koje se ne spominju nisu uključene u cijenu paket aranžmana. Licencirani turistički pratitelji ne smiju pričati u muzejima i lokalitetima. Za sve muzeje, objekte od interesa i razglede gradova postoji mogućnost doplate za lokalne turističke vodiče ili kustose. Takva usluga mora se naručiti unaprijed i dodatno platiti (osim u slučajevima kada je to već uključeno u paket aranžman). Putnici su dužni pridržavati se kućnog reda u prijevoznim, ugostiteljskim i hotelskim objektima. U slučaju nepoštivanja ovih obaveza putnici odgovaraju za počinjenu štetu, a ugovaratelji se obavezuje podmiriti štetu. Sobe se uvijek moraju osloboditi (check out), prtljaga i stvari putnika iznijeti van iz sobe, najkasnije do 10,00 sati. U sobe se najranije (check in) može ući u 16,00 sati. - ZAVRŠNE ODREDBE Opći uvjeti i uputstva za putovanje isključuju sve dosadašnje uvjete i uputstva o putovanju. Opći uvjeti i uputstva o putovanju su sastavni dio ugovora kojeg putnik sklapa sa INTERNATIONAL Tourist Travel putička agencija j.d.o.o, odnosno ovlaštenom turističkom agencijom u kojoj se prijavio za putovanje u organizaciji INTERNATIONAL Tourist Travel putička agencija j.d.o.o . Stranke se obvezuju da će moguće sporne slučajeve riješiti sporazumno. Ukoliko to nije moguće, u slučaju spora nadležan je sud u Zagrebu, primjenjuje se hrvatsko pravo. Ovaj ugovor sačinjen je u dva ( 2 ) istovjetna primjerka, nakon ovjere i potpisa, jedan primjerak zadržava putnik, drugi organizator. Upute i uvjeti rezervacije te kupnje turističkih aranžmana stupaju na snagu 01. Travnja 2014. godine. U Kraljevcu 01. Travnja 2014. godine