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Privacy Statement and Cookie Policy Version 1.0 Quellenhof Lazise s.r.l having registered office in Via del Terminon 19, 37017 Lazise, Verona, Italia (hereafter Quellenhof Luxury Resort Lazise) is committed to protecting the online privacy of users. Pursuant to art. 13 of EU Regulation 2016/679 (hereafter: "Regulation"), this statement was written to inform you on our privacy policy and how your personal data is handled when you visit our website (hereafter “Website”), as well as to enable you to give your specific and informed consent to the processing of your Personal Data, where applicable. Please be informed that parental consent is required for children under 16 years of age. The information and data provided by you, or otherwise acquired through use of our online services (hereafter "Services") on your part, will be processed in compliance with the Regulation and the Data Controller’s obligation to confidentiality. Pursuant to the Regulation, Quellenhof Luxury Resort Lazise shall process Personal Data based on the principles of lawfulness, fairness, transparency, limitation of purpose and retention, data minimisation, accuracy, integrity and confidentiality. TABLE OF CONTENTS Data Controller Personal Data subject to processing - Browsing data - Special categories of Personal Data - Data volunteered by Data Subjects Purposes of data processing Lawful basis and mandatory or optional nature of data processing Disclosure of Personal Data Transfer of Personal Data Retention of Personal Data Your rights Changes Data Controller In relation to the data processing carried out through our website, the Data Controller as defined above is Quellenhof Lazise s.r.l. For any information regarding the processing of Personal Data by the Data Controller, including the list of Data Processors, please write to the following address: info@quellenhof-lazise.it Personal Data subject to processing Please be informed that as a result of website browsing, the Data Controller will collect and process Personal Data that may consist of information like name and surname, identification number, online identifier, mail address, e-mail address, landline and/or mobile telephone number or information on one or more physical, physiological, psychological, financial, cultural or social features relating to an identified or identifiable person (hereafter “Personal Data”). The following Personal Data is processed through our Website: Browsing data During normal operation, the computer systems and software used to operate our Website acquire some Personal Data the transmission of which is implicit in the Internet communication protocols. The collection of this information is intended to be associated with identified parties; however, the data collected might by its nature allow users to be identified through processing and association with data held by third parties. This category of data includes IP addresses or domain names of computers used by users who connect to the Website, URI (Uniform Resource Identifier) of requested resources, the time of request and method used to submit it to the server, the size of the file obtained in reply, the numerical code indicating the server response status (successful, error, etc.) and other parameters relating to the user's operating system and IT environment. This data is used for the sole purpose of obtaining anonymous statistical information on the use of the Website and to ensure its correct functioning by identifying any anomalies and/or abuses, and are therefore deleted immediately after processing. The data could be used to ascertain responsibility in the event of possible computer crimes against the Website or third parties; except for this possibility, the data collected from the Website is removed within a short period of time. Special categories of Personal Data If you send us your application via e-mail or through our website, you might provide us with Personal Data that falls within special categories as set forth in art. 9 of the Regulation, namely: “[…] personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and [...] genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation”. Please do not disclose this type of data unless it is strictly necessary. Please be informed that if you do choose to provide this type of data without giving your specific consent to the processing (e.g. by sending a CV), the processing on our part will relate to data made manifestly public by the Data Subject, as provided for by art. 9(1)(e) of the Regulation. Therefore, the Data Controller will be released from any liability or dispute whatsoever in connection with the processing of such data. As previously mentioned, explicit consent to the processing of special categories of Personal Data is fundamental if you do choose to disclose such information. Please be also informed that the Data Controller may view any social media profiles made openly available on professional networking sites or platforms (e.g. LinkedIn). Data volunteered by Data Subjects We may process Personal Data of third parties that you send to the Data Controller when using certain services on our Website (e.g. the request/contact/booking forms). In these cases, you act as independent Data Controller, thereby assuming all the obligations and liabilities set by law. In this sense, you release the Data Controller from any and all responsibilities and obligations with respect to any dispute, claim, compensation for damages etc. that may be received from third parties whose Personal Data has been processed through the Website functions in violation of applicable data protection laws. In any case, if you provide or process Personal Data of third parties while using our Website, you warrant – assuming full liability – that processing has a lawful basis in compliance with art. 6 of the Regulation. Purposes of data processing If necessary and with your specific consent, we will process your Personal Data for the following purposes: Provide the services you require; Respond to requests for assistance, information or bookings; View CVs and contact applicants; Comply with legal and tax obligations; Marketing purposes: the data provided may be used, subject to explicit and specific consent, for the sending of promotional and marketing communications, including newsletters and market surveys, using automated tools (SMS, MMS, e-mails, push notifications) and non-automated tools (paper mail, telephone calls by operators). The lawful basis for the processing of your data for these purposes is art. 6, paragraph 1, letter a) of the Regulation. The processing of data for direct marketing is optional and based exclusively on your free choice, and denying your consent for this purpose will not affect the use of services on your part. Lawful basis and mandatory or optional nature of data processing The lawful basis for the processing of Personal Data for the purposes referred to in section 3 (a-b-c) is art. 6(1)(b) of the Regulation (performance of a contract) as the data is necessary to provide the services required and/or to respond to requests from the interested party. Giving your Personal Data for these purposes is optional, but indispensable to activate the services provided by the Website, to answer requests or evaluate CVs. With specific reference to the purpose 3.c and the viewing of profiles on professional networking platforms made freely available on the Internet, as mentioned in section 2.b, the lawful basis is art. 6(1)(f) of the Regulation, i.e. the legitimate interest of the holder in verifying the candidate’s suitability for the open position and any potential risks. For the purposes illustrated in section 3.d, the lawful basis is art. 6(1)(c) of the Regulation (compliance with legal obligations). Once provided, Personal Data must be processed for the Data Controller to comply with legal obligations. Art. 6(1)(a) of the Regulation (your consent) is the lawful basis for the processing of data for the purposes referred to in section 3.e. In this respect, activities that involve the direct sending of advertising material, direct sales or market surveys and commercial communications in relation to products or services similar to those you purchased, the Data Controller may use your e-mail and mail addresses without your consent, in accordance with and within the limits allowed by art. 130, paragraph 4 of the Italian Data Protection Code and the by the Decision of the Italian Data Protection Authority of 19 June 2008. The lawful basis for the processing of your data for this purpose is Art. 6(1)(f) of the Regulation (legitimate interest). Disclosure of Personal Data For the purposes listed in section 3, your Personal Data may be shared with: Parties who typically act as Data Processors, namely: i) persons and/or organisations providing us assistance and counselling services on marketing and communication; ii) persons and/or organisations who assist us in providing certain services (e.g. hosting providers) iii) persons and/or organisations who perform technical maintenance activities (including maintenance of network equipment and electronic communication networks); (collectively, “Recipients”); Persons, entities or authorities to whom Personal Data must be disclosed by virtue of legal provisions or orders given by a competent authority; Parties authorised by the Data Controller to perform activities that are strictly related to the provision of services or for the purposes listed in section 3, who have committed themselves to confidentiality or have legal obligation to confidentiality (e.g. employees). Transfer of Personal Data Some of your Personal Data is shared with Recipients who may be located outside the European Economic Area. The Data Controller ensures that these Recipients process your Personal Data in compliance with the Regulation. Transfer of Personal Data may be based on an adequacy decision, on Standard Contractual Clauses approved by the European Commission or on another appropriate legal basis. For further information please contact the Data Controller by sending an e-mail to: info@quellenhof-lazise.it Retention of Personal Data Personal Data processed for the purposes referred to in section 3(a-b) will be kept only for as long as strictly necessary to achieve those purposes. In any case, since data is used in order to provide services, the Data Controller will process the Personal Data up to the time allowed by Italian law (art. 2946 of the Italian Civil Code and subsequent amendments). With regard to any CVs submitted through the Website or by e-mail (see section 3.c), the Personal Data will be kept for as long as necessary for the purpose. The Data Controller may contact the candidate again shortly before the indicated deadline to ask for an extension of the retention period. Personal Data processed for the purposes referred to in section 3(d) will be stored for as long as provided for by applicable laws and regulations. Personal Data processed for the purposes referred to in section 3(e) will be kept until we have consent; if you do not withdraw your consent, your data will be stored for a time deemed appropriate. For more information on our data retention policy and criteria, please contact: info@quellenhof-lazise.it Your rights Pursuant to Art. 15 and following of the Regulation, you have the right to obtain access to your Personal Data at any time. You have the right to request from the Data Controller rectification or erasure of your data, as well as to object to and restrict processing of your data in the cases provided for by Art. 18 of the Regulation. You have the right to obtain the Personal Data concerning you in a structured, commonly used and machine-readable format in compliance with Art. 20 of the Regulation.mm m Requests must be submitted in written form and sent at: info@quellenhof-lazise.it In any case, you also have the right to lodge a complaint with the competent Supervisory Authority (Italian Data Protection Authority) if you consider that the processing of your Personal Data infringes the applicable law, pursuant to Art. 77 of the Regulation. Changes This Privacy Policy takes effect on 07.06.2018. The Data Controller reserves the right to amend or update the content of this policy, in part or in full, especially in the case of changes in the applicable law. Since the content of our Website and Privacy Policy may be subject to change, we recommend you visit this section regularly for updates on how we collect and use Personal Data. Privacy Policy An overview of data protection General The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below. Data collection on our website Who is responsible for the data collection on this website? The data collected on this website are processed by the website operator. The operator's contact details can be found in the website's required legal notice. How do we collect your data? Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form. Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website. What do we use your data for? Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site. Analytics and third-party tools When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy. You can object to this analysis. We will inform you below about how to exercise your options in this regard. General information and mandatory information Data protection The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy. If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens. Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible. Notice concerning the party responsible for this website The party responsible for processing data on this website is: Quellenhof Lazise GmbH Via del Terminon 19 37017 Â Lazise (VR) Email: info@quellenhof-lazise.it The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.). SSL or TLS encryption This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar. If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties. Data protection officer Statutory data protection officer We have appointed a data protection officer for our company. Heinrich Dorfer Quellenhof GmbH PseirerstraĂźe 47 39010Â St Martin/Passeier Italien Telephone: + Email: info@quellenhof.it Data collection on our website Cookies Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site. You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website. Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy. Server log files The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are: - Browser type and browser version - Operating system used - Referrer URL - Host name of the accessing computer - Time of the server request - IP address These data will not be combined with data from other sources. The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. Contact form Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission. We will, therefore, process any data you enter onto the contact form only with your consent per Art. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision. vioma BOOKING - Online bookings and booking requests Our website uses the booking technology vioma BOOKING, provided by vioma GmbH ("vioma"), IndustriestraĂźe 27, 77656 Offenburg, Germany. If you make an online booking or a booking enquiry via our website, we require your e-mail address, your travel dates, the product booked and your title as well as first and last names for processing. In individual cases, your telephone number will also be requested in order to be able to contact you quickly, particularly in relation to unforeseeable circumstances that affect your booking. For the calculation of the valid travel price, the dates of stay, the selected product, the number of persons travelling and whether the persons are adults or children are required. If you are travelling with children, the age of the children is also requested for the correct calculation of the travel price. Furthermore, we ask for the desired means of payment for the trip. If a prepayment is applicable for your travel parameters, you will be forwarded to a payment service provider for the secure processing of the prepayment after selecting the desired means of payment. Further information in the form is provided on a voluntary basis. The processing of your data for the online booking and the online booking request is based on Art. 6 para. 1 lit. b GDPR and serves the fulfilment of a contract or the implementation of pre-contractual measures. The data you transmit to us will remain with us until the purpose for storing the data no longer applies (e.g. after processing your request has been completed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected. Execution of a data processing agreement In order to ensure data protection-compliant processing, we have concluded an order processing contract with vioma. vioma VOUCHER – Voucher sales and Voucher management Our website uses the Software vioma VOUCHER, provided by vioma GmbH ("vioma"), Industriestrasse 27, 77656 Offenburg, Germany for the sale, redemption, and management of online vouchers. If you purchase an online voucher via our website, we need your e-mail address for processing your voucher purchase and the first and last name of the voucher recipient. We will also ask for your preferred shipping method so we can deliver the voucher according to your wishes. If you choose to send the voucher by e-mail, we process the e-mail address of the recipient. If you choose to send it by post, we process the postal address of the recipient for delivery by post. In the voucher management system, the remaining value of the voucher, redemptions, and the current status (open, paid, redeemed, etc.) is also recorded. The processing of your data for the online purchase of vouchers takes place on the basis of Art. 6 para. 1 lit. b GDPR and serves the fulfillment of a contract or the implementation of pre-contractual measures. The processing of your data in the voucher management is based on Art. 6 para. 1 lit. c GDPR and serves the fulfillment of the legal storage obligations. The data you transmit to us will remain with us until the purpose for storing the data no longer applies (e.g. after processing your request has been completed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected. Execution of a data processing agreement In order to guarantee processing in compliance with data protection regulations, we have concluded a data processing agreement with vioma. vioma BAROMETER - Feedback surveys and quality seal Our website uses the quality seal and the survey software vioma BAROMETER, provided by vioma GmbH ("vioma"), Industriestrasse 27, 77656 Offenburg, Germany , to display guest satisfaction on the website and to collect guest feedback. We use vioma BAROMETER to survey and evaluate the satisfaction of our guests. Furthermore, we use the quality seal of vioma BAROMETER on our website to give website visitors an impression of the quality of our offer. We provide unedited free text comments from guests on the quality of our offer in order to give interested parties as unbiased an impression of our offer as possible. You can access the free text comments by clicking on the quality seal. After clicking on the seal, you will be redirected to an external website where the free text comments are displayed. When visiting our website, clicking on the quality seal or visiting the website with the free text comments, no personal data is processed by vioma BAROMETER. We use vioma BAROMETER to process data from guests who take part in feedback surveys after they have used our services. In order to be able to send you an invitation to take part in the feedback survey, we transmit your e-mail address, your name, and data about your stay to vioma. If you do not wish to participate, please inform us at check-in. In this case, we will not send your data to vioma and you will not receive an invitation to the feedback survey. The processing within the scope of feedback surveys is based on Art. 6 para. 1 lit. f GDPR, the website operator has a legitimate interest in improving the quality of its own offer. The publication of free text comments on satisfaction with the stay is based on the consent of the respondent Art. 6 para. 1 lit. a GDPR. The consent can be revoked at any time with effect for the future. The data you transmit to us will remain with us until the purpose for storing the data no longer applies. Mandatory statutory provisions - in particular statutory retention periods - remain unaffected. Mandatory legal provisions - in particular legal retention periods - remain unaffected. Execution of a data processing agreement In order to guarantee processing in compliance with data protection regulations, we have concluded a data processing agreement with vioma. vioma OFFER (“ReGuest”) Our website uses the Messenger and the offer management software vioma OFFER (“ReGuest”), provided by vioma GmbH ("vioma"), Industriestrasse 27, 77656 Offenburg, Germany, for the generation and administration of offers and for online consultation on offers. If you make an online inquiry via our website or ask questions using our Messenger, we need your contact data, your travel data, and the product you are interested in, as well as any additional data about your desired stay and, if applicable, your payment data in order to process your request and create your individual offer. For the calculation of the valid travel price, the dates of stay, the selected product, the number of persons traveling and whether the persons are adults or children are required. If you are traveling with children, the age of the children is also requested for the correct calculation of the travel price. The processing of your data for the preparation of an offer is based on Art. 6 para. 1 lit. b GDPR and serves the fulfillment of a contract or the implementation of pre-contractual measures. Execution of a data processing agreement In order to guarantee processing in compliance with data protection regulations, we have concluded a data processing agreement with vioma. Registration on this website You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration. To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration. We will process the data provided during registration only based on your consent per Art. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected. Cookie consent Our website uses the cookie consent technology of vioma GmbH to obtain your consent to the storage of certain cookies in your browser and to document this in accordance with data protection regulations. The provider of this technology is vioma GmbH ("vioma"), IndustriestraĂźe 27, 77656 Offenburg, Germany. When you enter our website, a vioma cookie is stored in your browser, in which the consents you have given or the revocation of these consents are stored. This data will not be passed on to us. Revocation of your consent The consent you have given in the cookie consent dialogue to the storage of certain cookies, or the revocation of this consent, can be revoked at any time with effect for the future. If you would like to change your selection in the cookie consent dialogue, please click here. Once you have clicked on the link, the cookie consent dialogue will reappear and you can change your selection. Alternatively, you can ask us to delete it or delete the vioma consent cookie yourself in your browser. From this point on, we no longer process your data. The logging of your consent/non-consent is based on a legal obligation in accordance with § 76 Federal Data Protection Act (BDSG), Art. 6 para. 1 sentence 1 lit. c GDPR. Mandatory legal retention periods remain unaffected. Conclusion of a contract on commissioned processing In order to ensure data protection-compliant processing, we have concluded an order processing contract with vioma. Analytics and advertising Usage of external tracking servicesThis websites uses the following external tracking services: - Google Analytics, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, IE - Facebook Pixel Tracking, Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, IE - Google Ads Remarketing, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, IE - Google Tag Manager, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, IE - Bing universal Conversion, Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA - ReGuest Remarketing, ReGuest GmbH, Kuperionstr. Google Analytics This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics enables the website operator to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, length of stay, operating systems used and the origin of the user. This data may be summarised by Google in a profile that is assigned to the respective user or their end device. Google Analytics uses technologies that enable the recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transferred to a Google server in the USA and stored there. The data processing by this analysis tool is based on your consent, Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time. IP anonymization We have activated the IP anonymisation function on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Browser plugin You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. For more information on how Google Analytics handles user data, please see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en. Demographic characteristics with Google Analytics This website uses the "demographic characteristics" function of Google Analytics in order to be able to display suitable advertisements to website visitors within the Google advertising network. This allows reports to be generated that include statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item "Browser Plugin". Google Analytics e-commerce tracking This website uses the "e-commerce tracking" function of Google Analytics. With the help of e-commerce tracking, the website operator can analyse the purchasing behaviour of website visitors in order to improve his online marketing campaigns. Information such as orders placed, average order values, shipping costs and the time from viewing to purchasing a product is recorded. This data can be summarised by Google under a transaction ID, which is assigned to the respective user or their device. Storage duration Data stored by Google at user and event level that is linked to cookies, user identifiers (e.g. User ID) or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) will be anonymised or deleted after 14 months. For details, please see the following link: https://support.google.com/analytics/answer/7667196?hl=en. Conclusion of an order processing contract We have concluded an order processing contract with Google and implement the requirements of the German data protection authorities when using Google Analytics. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/. Google Tag Manager We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create any user profiles, does not store cookies, and does not carry out any independent analyses. It only manages and runs the tools integrated via it. However, the Google Tag Manager does collect your IP address, which may also be transferred to Google’s parent company in the United States. The use of Google Tag Manager is based on your consent Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time. Google Remarketing This website uses the functions of Google Analytics Remarketing. The provider of these solutions is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Remarketing analyzes your user patterns on our website (e.g. clicks on specific products), to allocate a certain advertising target groups to you and to subsequently display matching online offers to you when you visit other online offers (remarketing or retargeting). Moreover, it is possible to link the advertising target groups generated with Google Remarketing to device encompassing functions of Google. This makes it possible to display interest-based customized advertising messages, depending on your prior usage and browsing patterns on a device (e.g. cell phone) in a manner 11 / 17 tailored to you as well as on any of your devices (e.g. tablet or PC). If you have a Google account, you have the option to object to personalized advertising under the following link: https://www.google.com/settings/ads/onweb/. The use of Google Remarketing is based on your consent Art. 6 para. 1 lit. a GDPR; the given consent may be revoked at any time. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. For further information and the pertinent data protection regulations, please consult the Data Privacy Policies of Google at: https://policies.google.com/technologies/ads?hl=en. Facebook Pixel To measure conversion rates, this website uses the visitor activity pixel of Facebook. The provider of this service is Facebook Ireland Limited (“Facebook”), 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook’s statement the collected data will be transferred to the USA and other third-party countries too. This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Facebook ad. This makes it possible to analyze the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising campaigns. For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Facebook archives the information and processes it, so that it is possible to make a connection to the respective user profile and Facebook is in a position to use the data for its own promotional purposes in compliance with the Facebook Data Usage Policy (https://www.facebook.com/policy.php). This enables Facebook to display ads on Facebook pages as well as in locations outside of Facebook. We as the operator of this website have no control over the use of such data. The use of Facebook Pixel is based on your consent, Art. 6 para. 1 lit. a GDPR; the given consent may be revoked at any time. Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381. In Facebook’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/. You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you first have to log into Facebook. If you do not have a Facebook account, you can deactivate any user based advertising by Facebook on the website of the European Interactive Digital Advertising Alliance: https://www.youronlinechoices.com/uk/your-ad-choices. vioma TAO This website uses the functions of the web analysis service vioma TAO. The provider of vioma TAO is vioma GmbH ("vioma"), Industriestr. 27, 77656 Offenburg, Germany. vioma TAO uses so-called "cookies". These are text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is transmitted to a vioma server in Germany and stored there. Purpose of processing and type of data processed The purpose of the component is the analysis of visitor flows on the operator's website. vioma TAO uses the collected data and information, among other things, to evaluate the use of the website in order to compile online reports, which show the activities on the website, and to provide other services related to the use of the website. In the course of this technical process, vioma obtains knowledge of personal data, such as the IP address of the person concerned, which vioma uses, among other things, to trace the origin of visitors and clicks. By using cookies, personal information, such as the time of access, the location from which access originated, and the frequency of visits to the website by the person concerned, is stored. Each time the internet pages are visited, this personal data, including the IP address of the internet connection used by the person concerned, is transmitted to vioma in Germany. This personal data is stored by vioma. Transfer to third parties vioma does not pass on this personal data collected via this technical process to third parties. Storage The storage of vioma TAO cookies and the use of this analysis tool are based on EU GDPR Art. The website operator has a legitimate interest in the analysis of user behavior in order to optimize both his website and his advertising. If a corresponding consent has been requested (e.g. consent to the storage of cookies), the processing is carried out exclusively based on EU GDPR Art. Consent can be revoked at any time. Storage period We process the data as long as necessary for the respective purpose. Inasmuch as legal obligations to retain data exist - e.g. in commercial or tax law - the personal data concerned will be stored for the duration of the obligation to retain data. After expiry of the obligation to retain data, we will check whether there is any further need for processing. If a necessity no longer exists, the data will be deleted. What rights do you have regarding your data? Of course, you can request information about the data stored by us about your person at any time and, in the event that it is no longer necessary, you can demand that the data be deleted or processing be restricted (see below). Objection You can prevent the setting of cookies by TAO, at any time by means of an appropriate setting of the internet browser used. Such a browser setting would prevent vioma from setting a cookie on the information technology system of the person concerned. Furthermore, a cookie already set by vioma can be deleted at any time via the browser or other software programs. More information about the handling of user data at vioma can be found in this privacy policy. Your rights Information, deletion and correction Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, the right to correction or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint. Right to restriction of processing You have the right to request the restriction of the processing of your personal data. To do this, you can contact us at any time at the address given in the imprint. The right to restriction of processing exists in the following cases: If you dispute the accuracy of your personal data stored by us, we usually need time to check this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data. If the processing of your personal data happened/is happening unlawfully, you can request the restriction of data processing instead of erasure. If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request restriction of the processing of your personal data instead of erasure. If you have lodged an objection pursuant to Art. 21 para 1 GDPR, a balancing of your and our interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to demand the restriction of the processing of your personal data. If you have restricted the processing of your personal data, this data may – apart from being stored – only be processed with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a Member State. Withdrawal of your consent to data processing Many data processing operations are only possible with your explicit consent. You can revoke the consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR) IF DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS DATA PROTECTION DECLARATION. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING IS FOR THE PURPOSE OF ASSERTING, EXERCISING OR DEFENDING LEGAL CLAIMS (OBJECTION UNDER ARTICLE 21 PARA1 GDPR). IF YOUR PERSONAL DATA ARE PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ARTICLE 21 PARA 2 GDPR). Right of appeal to the competent supervisory authority In the event of breaches of the GDPR, data subjects have a right of appeal to a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged breach. The right of appeal is without prejudice to any other administrative or judicial remedy. Right to data portability You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another person responsible, this will only be done insofar as it is technically feasible.
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Kazalište Komedija, Zagreb (u daljem tekstu: „Komedija“), posebno se raduje Vašoj posjeti naše internetske stranice te Vašem zanimanju za našu ponudu i informacije, te Zaštitu Vaših osobnih podataka shvaćamo ozbiljno i želimo da se prilikom posjeta našoj internetskoj stranici osjećate ugodno. Prikupljanje i obrada osobnih podataka putem kazališta Komedija Kazalište Komedija prikuplja, pohranjuje i obrađuje Vaše osobne podatke isključivo ako je to dozvoljeno na temelju zakonskih propisa ili ako ste Vi dali svoj pristanak. Podatke dobivamo na dva načina Podaci koje nam Vi dajete: U pravilu možete koristiti našu internetsku stranicu a da nam ne date direktno Vaše osobne podatke. Za neke usluge, kao primjerice za sudjelovanje u nagradnoj igri, tražit će se od Vas osobni podaci kao npr. ime i prezime, e-mail adresa i adresa kako bi tražena usluga bila brzo i zadovoljavajuće riješena ili kako bi se uopće mogla ponuditi određena usluga (tako su nam primjerice za obavještavanje dobitnika nagradne igre potrebni njihovi kontakt podaci. Detaljne informacije o svim uslugama koje Vam Komedija nudi na ovoj stranici naći ćete pod III. dijelom ove Izjave o zaštiti podataka. Podaci koje dobivamo kad Vi koristite naše usluge: Neki podaci nastaju automatski i zbog tehničkih razloga već onda kad posjetite našu internetsku stranicu. Ovdje se ubrajaju i podaci web poslužitelja. Pri svakom Vašem pristupanju nekoj stranici iz naše ponude i kod svakog pozivanja neke datoteke pohranjuju se podaci pristupa o tom procesu u jednoj protokol datoteci na našem serveru Svaki zapis sadrži: – stranicu s koje je tražena nova stranica ili datoteka – naziv tražene datoteke ili stranice – datum i vrijeme traženja, uspješnost traženja te opterećenost servera u vrijeme upita – prenesenu količinu podataka – IP adresu koju Vam je dodijelio Vaš provider – ukoliko se prijavljujete putem korisničkog računa, informacije o prijavi (logiranju) za određenu internetsku uslugu Pohranjeni podaci analiziraju se isključivo anonimno u statističke svrhe. Google Analytics Za poboljšanje naše internetske ponude koristimo Google Analytics , uslugu analize weba Google Inc („Google“). Google Analytics koristi takozvane „kolačiće“, tekstualne datoteke koje se pohranjuju na Vašem računalu i koje omogućavaju analizu upotrebe internetske stranice koju koristite. Informacije o Vašem korištenju ove internetske stranice dobivene kolačićima u pravilu se šalju na Google server u SAD te se ondje pohranjuju. Zbog aktivacije IP anonimizacije na ovoj internetskoj stranici, Google će Vašu IP adresu skratiti unutar država članica Europske unije ili unutar drugih država koje su sklopile dogovor o europskom gospodarskom prostoru. Samo će se u iznimnim slučajevima potpuna IP adresa prenijeti na Gogleov server u SAD-u gdje će biti skraćena. Po nalogu vlasnika internetske stranice Google će te informacije koristiti kako bi analizirao Vaše korištenje internetske stranice, kako bi sastavio izvješća o aktivnostima na internetskoj stranici te kako bi pribavio vlasniku internetske stranice daljnje usluge povezane s korištenjem određene internetske stranice i interneta. IP adresa koju prosljeđuje Vaš preglednik u okviru Google Analytics ne spaja se s drugim Google podacima. Pohranjivanje kolačića možete spriječiti odgovarajućim postavkama softvera Vašeg preglednika; međutim, u tom slučaju možda nećete moći u punom opsegu koristiti sve funkcije ove internetske stranice. Daljnje informacije o zaštiti podataka kod Google Analytics pronaći ćete ovdje: https://support.google.com/analytics/answer/2838718?hl=hr Linkovi za druge internetske stranice Kod upućivanja na strane internetske stranice („LINKS“) Komedija se distancira od sadržaja. Odgovornost je na onome koji nudi dotičnu internetsku stranicu. Facebook stranica kazališta Komedije Komedija Vam i putem Facebook-a pruža opsežnu osobnu podršku. Podaci se isključivo koriste za pružanje odgovora na Vaše pitanje, a ne u reklamne svrhe. Rado ćemo Vam dati informacije o Vašim pohranjenim podacima. Detaljnije pročitajte točku Informacije i kontakt ove Izjave o zaštiti podataka. Komedija Vam pruža priliku sudjelovanja u našim nagradnim igrama putem Facebooka. Sav prikazani sadržaj na Facebooku je pohranjen na Komedijinom serveru. Svi podaci se prikupljaju, pohranjuju i obrađuju od strane Komedije i ne prosljeđuju se Facebooku. Detaljnije o nagradnim igrama pročitajte točku Nagradne igre ove Izjave o zaštiti podataka. Kako biste stupili u kontakt s Komedijom putem Facebooka, morate se prijaviti na Facebook. Pritom Facebook vjerojatno prikuplja, pohranjuje i obrađuje osobne podatke. Komedija nema nikakav utjecaj na ovakav način postupanja i obrade podataka. Komedija ne prima nikakve osobne podatke od Facebooka. Više informacija o obradi podataka putem Facebooka možete naći na: https://www.facebook.com/about/privacy/ Pojedine usluge U nastavku ćete pronaći informacije o pojedinim uslugama koje su Vam na raspolaganju na našoj internetskoj stranici te u okviru kojih nam dajete osobne podatke koje koristimo za davanje te usluge. Premijerna i popularna pretplata Za provedbu pretplate za sezonu Komedija prikuplja osobne podatke pretplatnika. To su oslovljavanje, puno ime i prezime i adresa, e-mail adresa i u pojedinim slučajevima telefonski broj ukoliko je potrebno brzo stupanje u kontakt. Ti podaci se ponajprije koriste kako bi se e-mailom, poštom i/ili telefonom obavijestio pretplatnik za pravodobno obaviještavanje o predstavama (slanje mjesečnih rasporeda i/ili slanje informacija o novim predstavama ili posebnim pogodnostima i sl.) Podatke prikuplja i obrađuje isključivo Komedija. Podaci se ne prosljeđuju trećim osobama. Rado ćemo Vam dati informacije o Vašim podacima koji su pohranjeni. Detaljnije pročitajte pod točkom Informacije i kontakt ove Izjave o zaštiti podataka. Newsletter Vaše osobne podatke prikupljene putem prijave na newsletter, a posebno informacije o područjima interesa, koristimo kako bismo Vas pravodobno obavijestili o predstavama (slanje mjesečnih rasporeda i/ili slanje informacija o novim predstavama ili posebnim pogodnostima i sl.) . Dajući nam svoje ime, omogućujete nam osobno obraćanje i jednostavno upravljanje Vašim podacima. Redovito se trudimo poboljšati našu ponudu. To uključuje i procjenu isporučenih newslettera, npr. je li prijavljena e-mail adresa dostupna, koji se newsletteri otvaraju, koji se linkovi unutar newslettera otvaraju i je li ostvarena povratna informacija (automatski) odgovor, poruka o pogrešci itd.). Podatke prikuplja i obrađuje isključivo Komedija. Podaci se ne prosljeđuju trećim osobama. Prije korištenja usluge newslettera morate biti suglasni s korištenjem Vaše e-mail adrese. Taj podatak koristi se kako bismo Vam preporučili predstave te poboljšali samu uslugu newslettera. Opoziv date suglasnosti (korištenje e-mail adrese i osobnih podataka) je moguć u svakom trenutku. Molimo da se u tom slučaju obratite našoj službi za korisnike na e-mail adresu prodaja@komedija.hr. Upute za odjavu možete pronaći na kraju svakog newslettera. Komedija Vam pruža mogućnost da određeni sadržaj newslettera preporučite putem Facebooka. Klikom na određeni gumb se internet adresa određenog sadržaja prenosi na Facebook. Komedija pritom ne prenosi druge podatke. Facebook će vjerojatno prikupiti Vaše dodatne podatke (npr. Cookies ili prijava) pa se posavjetujte s Izjavom o zaštiti podataka od Facebooka. Rado ćemo Vam dati informacije o Vašim pohranjenim podacima. Detaljnije pročitajte točku Informacije i kontakt ove Izjave o zaštiti podataka. III. Važni pojmovi Osobni podaci Osobni podaci su podaci koji u principu omogućuju određivanje o kome se radi. Pritom nije bitno, može li se odrediti osoba na temelju jedne jedine informacije, jer će to rijetko biti slučaj. Što se više informacija i podataka spoji, lakše je odrediti osobu o kojoj se radi. U osobne podatke ubrajaju se ime i prezime, adresa, dob, e-mail adresa i telefonski broj određene osobe. Cookies (Kolačići) Cookies su male datoteke koje sadrže niz znakova u koje su postavljene otvorene ili kodirane informacije. Cookiese server šalje na Vaše računalo i ondje ih pohranjuje. Oni prije svega služe za identificiranje računala s kojeg je otvorena neka internetska stranica. Ukoliko se prijavite na neku internetsku stranicu, cookies služe kako bi serveru javili prijavu te provjerili prava za otvaranje određene stranice. Svaki cookie ima svoj rok nakon kojeg više ne vrijedi. Taj rok može biti u dalekoj u budućnosti. Komedija na svojoj internetskoj stranici postavlja isključivo session cookies koji nakon zatvaranja preglednika gube svoju vrijednost. Zahvaljujući cookiesima može se pratiti put nekog korisnika preko različitih dijelova naše internetske stranice te također putem drugih internetskih stranica. Pomoću cookiesa može se poboljšati komunikacija između našeg servera i Vašeg računala te time ugodnije oblikovati korištenje naše internetske stranice. Cookiesi ne moraju biti samo od vlasnika internetske stranice nego i od treće strane, npr. ako se na stranici nalaze reklame. Putem svog preglednika imate mogućnost da Vam se prikažu cookiesi s Vašeg računala, da izbrišete postojeće cookiese ili da konfiguraciju podesite tako da se ne pohranjuju svi ili da se uopće ne pohranjuju cookiesi. Obratite pozornost na to da neke funkcije (kao npr. prijava) neće funkcionitrati ili neće ispravno funkcionirati, ako deaktivirate postavljanje cookiesa. IP adresa Internet Protocol (IP)-adresa jednoznačan je broj dodijeljen Vašem računalu. Ona je nužna kako biste se uopće kretali internetom, na nju se šalju svi podatkovni paketi koji su Vam potrebni za surfanje. Većini privatnih priključaka dodjeljuje se nova IP adresa svaki put kad se odspoji s internet providera. To se u pravilu događa minimalno jednom dnevno. IP adrese osim toga ostavljaju povratnu informaciju o tome iz koje zemlje se neko osobno računalo spojilo na određenu internetsku adresu. Informacije i kontakt Zadržat ćete kontrolu nad svim osobnim podacima koje nam online putem stavljate na raspolaganje. Na Vaš zahtjev rado ćemo Vas pismeno i bez naknade obavijestiti o tome, da li i koji osobni podaci su pohranjeni. Možete tražiti i brisanje Vaših podataka koji su pohranjeni kod nas ukoliko oni nisu potrebni za obavljanje ugovornih odnosa između Vas i nas ili ukoliko ih nismo dužni čuvati zbog zakonskih razloga. Vaš upit, te ostala pitanja o Izjavi zaštite podataka pošaljite na e-mail adresu prodaja@komedija.hr ili nam se obratite pismeno na Zagrebačko gradsko kazalište “Komedija”, Kaptol 9, 10000 Zagreb.