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THESE ARE THE TERMS AND CONDITIONS, WHICH APPLY TO YOUR CRUISE. PLEASE READ THEM CAREFULLY AS YOU WILL BE BOUND BY THEM. All cruises featured on this website are offered for sale by MSC Cruises S.A. hereinafter referred as the “Company”. In the Conditions (as defined below) the following expressions shall have the meanings defined hereunder: “Booking” means the steps taken by the passenger to enter into a Contract with the Company. “Booking Terms & Conditions” means the terms and conditions and the information contained in the relevant Company brochure and/or other information which will form the express terms of your contract with the Company. “Carrier” means the entity who has undertaken the obligation to carry or performs the carriage of the Passenger from one place to the other as indicated in the cruise ticket, airline ticket or other ticket issued for the transport by road and is thereby indicated on such documents as “carrier”. Carrier includes the owner and/or the charterer and/or operator and/or their servants and/or agents of any transport provider “Company” means MSC Crociere S.A. whose registered address is 12-14, Chemin Rieu, CH-1208 Geneva, Switzerland who organises Cruises and/or packages and sells or offers them for sale, whether directly or through a Sales Agent “Conditions of Carriage” means the terms and conditions under which the Carrier provides transport either by air, road or sea. The Conditions of Carriage may refer to the provisions of the law of the country of the Carrier and/or International conventions which may limit or exclude the liability of the Carrier. Copies of the Conditions of Carriage of any Carrier are available to the Passengers upon request. “Contract” means the contract concluded between the Company and the Passenger relating to the relevant Cruise or Package which is evidenced by the issue of the confirmation invoice sent by the Company or its Sales Agent to the passenger. “Cruise” means the cruise as described in the relevant Company brochure or other documentation produced for or on behalf of the Company. “Disabled Person” or “Person with Reduced Mobility”: means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual or psychosocial disability or impairment, or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all passengers. “Force Majeure” means any unforeseeable and unpredictable event out of the Company’s control including Acts of God (such as, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, riots, civil disturbances, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service and/or any unforeseen technical problems with transport including changes due to rescheduling or cancellation or alteration of flights, closed or congested airports or ports . “Package” means the cruise, and flight(s) and or any precruise and/or post-cruise arrangement for accommodation. It does not include shore excursions or shuttle services which do not form part of the inclusive Package price. “Passenger” means each and every person named either on the Booking confirmation or on the invoice or on a ticket issued by the Company “Sales Agent” means the person who sells or offers for sale the Cruise or Package put together by the Company, or on behalf of the Company “Shore Excursion” means any excursion, trip or activity ashore that is not included as part of the all-inclusive price of the Cruise and is offered for sale by the Company onboard its vessels. 1.1 In order to proceed with a Booking, the Passenger must contact the Company or the Company’s authorised agent or representative. 1.2 By Booking for a Cruise or Package, the person making the booking confirms, agrees and accepts that all persons named in the Booking request and on the invoice have agreed to be bound by the Booking Conditions and that he/she has authority to accept these Booking Conditions on behalf of all the persons named on the Booking request and invoice. 1.3 At the time of booking a non-refundable deposit of £100 per person for cruise only holiday and £250 per person for air inclusive cruise holiday is due and payble by the Passenger at the time of booking. 1.4 A Booking will be completed and the Contract will be effective only when the Company accepts the booking by sending a confirmation invoice to the Passenger or to the Passenger’s Sales Agent. 2.1 Every Cruise is subject to availability at the time of booking. No Contract shall be made until the deposit or full amount is paid and the confirmation invoice provided to the Passenger. 2.2 Full payment is required no later than 63 days prior to departure. 2.3 If the booking application is made within 63 days prior to departure, then full payment must be sent at the time of Booking. 2.4 If any Passenger fails to pay the balance 63 days prior to departure, the Company has the right to cancel the booking without notice and levy cancellation charges in accordance with paragraph 13 2 below, whether the Cruise is resold or not. 3.1 No change to the Contract price will be made within the 20-day period before departure or once full payment has been received by the Company. 3.2 The Company reserves the right to modify the Contract price at all times prior to those detailed in 3.1 above to allow variations for: a) Air transportation costs; b) Fuel costs for the propulsion of the vessel; c) Dues, taxes or fees chargeable for services such as embarkation or disembarkation fees at ports or airports. Variations may be upwards or downwards. For paragraph a) any variation of the Package price will be equal to the extra amount charged by the airline. For paragraph b) any variation of the package price will be equal to 0.33% of the price of the cruise for every dollar of increase of the fuel per barrel (NYMEX Index). For paragraph c) any variation of the Package price will be equal to the full amount of the fees. 3.3 If the increase amounts to more than 10% on the total Contract price, the Passenger will be entitled to cancel the Contract with a full refund of the Contract price. Such refund does not include insurance premiums paid which are in no case refundable. 3.4 To exercise the right to cancel the Passenger must notify the company in writing within 7 days of receiving the price increase notification. 4.1 The Company recommends that every passenger undertakes an adequate insurance policy which covers them sufficiently from the time the holiday has been confirmed as booked to the end of the cruise. 5.1 Passengers must hold fully valid passports for the whole duration of the cruise and the expiry date must be at least 6 months after the return date. Certain countries insist on machine-readable and digital photo passports, especially Russia and USA. 5.2 The Company is not responsible for obtaining visas for any Passenger, this is the responsibility of the individual Passenger. 6.1 The safety of all Passengers is of paramount importance to the Company, hence all Passengers warrant that they are fit to travel by sea (and if applicable by air) and that their conduct or condition will not impair the safety or convenience of the vessel or aircraft and the other passengers, and that they can be carried safely in accordance with applicable safety requirements established by International EU or national law. 6.2 The Company has the right to require the Passenger to produce medical certificates supporting the fitness to travel. 6.3 Any Passenger with a condition that may affect fitness to travel taking into account the vessel’s itinerary must submit a doctor’s certificate prior to booking. 6.4 Pregnant women are requested to seek medical advice before travelling; at any stage of their pregnancy they must obtain a medical certificate from a doctor confirming their fitness to travel on board the vessel taking into account the specific itinerary. 6.5 The Company and/or the Carrier does not have on board any of the cruise vessels adequate medical facilities for childbirth. The Company cannot accept a booking or carry any Passenger who will be 24 weeks pregnant or more by the end of the Cruise. 6.6 The Company expressly reserves the right to refuse boarding rights to any Passenger who appears to be in any advanced state of pregnancy and shall have no liability in respect of such refusal. 6.7 In the case of a booking made by a Passenger who was not aware at the time of booking and could not have reasonably known at the time of booking that she was pregnant over the terms provided in clause 6.5 then, the Company will offer the Passenger the choice of booking another Cruise from the brochure of equivalent quality to that booked by the Passenger in accordance with Company’s booking terms and conditions if available; or allow the Passenger to cancel and receive a full refund of the price paid by that Passenger. The Passenger shall be entitled to cancel her booking as long as such request to cancel is notified to the Company immediately or as soon as such a Passenger becomes aware of her condition. 6.8 If it appears to the Carrier, the Master or the ship’s Doctor that a Passenger is for any reason unfit to travel, likely to endanger safety, or likely to be refused permission to land at any port or likely to render the Carrier liable for maintenance, support or repatriation, then the Master shall have the right to refuse to embark the Passenger at any port or disembark the Passenger at any port or transfer the Passenger to another berth or cabin. The Doctor onboard shall have the right to administer first aid and any drug, therapy or other medical treatment and/or to admit and/or confine the Passenger to the ship’s hospital or other similar facility, if such measure is considered necessary by the Doctor and is supported by the Master’s authority. Refusal by the Passenger to cooperate with regard to such treatment may result in the Passenger being disembarked at any port, if necessary through the intervention of local police officers or other competent authorities, and neither the Company nor the Carrier shall be liable for any loss, expense or compensation to the Passenger. 6.9 Where a Passenger is assessed as unfit to travel and refused embarkation then neither the Company nor the Carrier has any liability to the Passenger. 7.1 The Company’s priority is always the comfort and safety of its Passengers and in order to achieve this the Passenger is asked at the time of booking to provide as much detail as possible of the matters given below so that the Company can consider its obligation to carry the Passenger in a safe or operationally feasible manner, taking into account any issues relating to the design of the passenger ship or port infrastructure and equipment including port terminals which may make it impossible to carry out the embarkation, disembarkation or carriage of the Passenger which may have an impact on the Passengers safety and comfort. 7.2 The Passenger is asked to provide full details at the time of booking if the Passenger is unwell, infirm, Disabled or has Reduced Mobility. The Passenger is asked to provide full details at the time of booking: a) if the Passenger requires a special Disabled cabin, since there is a limited number of these available and since the Company would like to, wherever possible, accommodate the Passenger so that the Passenger is comfortable and safe for the duration of the cruise. b) if the Passenger has any special seating requirements. c) if the Passenger needs to bring any medical equipment on board. If medical equipment is required this must be notified at the time of booking or within a reasonable time prior to the Cruise to enable the Carrier to assess whether such equipment can be carried safely. It is the passenger’s responsibility to ensure that such equipment is in good working order and that the passenger can operate such equipment. d) if the Passenger needs to bring a recognised assistance dog on board the vessel. Please note that assistance dogs are subject to national regulations. It is the passenger’s responsibility to check the position prior to the cruise and to be satisfied that the assistance dog can be carried to the ports of embarkation and disembarkation and that the dog is not prohibited from going ashore at the various ports of call. Assistance dogs must have all necessary papers and comply with national Regulations regarding health, innoculations, training and travel. 7.4 If the Passenger has any particular conditions, Disability or Reduced Mobility which require personal care or supervision then such personal care or supervision must be organized by the Passenger and at the Passenger’s expense. The vessel is unable to provide respite services, one-to-one personal care or supervision or any other form of care for physical or psychiatric or other conditions. 7.5 If after careful assessing the Passenger’s specific needs and requirements, the Company concludes that the Passenger cannot be carried safely and in accordance with applicable safety requirements then the Company can refuse to accept a booking or embarkation of a Disabled Person or Person with Reduced Mobility on the grounds of safety. 7.6 The Company reserves the right to refuse to carry any Passenger who has failed to adequately notify the Company of any Disabilities or needs for assistance in order for the Company to make an informed assessment that the Passenger can be carried in a safe or operationally feasible manner on the grounds of safety. If the Passenger does not agree with a decision of the Company under clauses 7.5 to 7.6 of these Terms and Conditions then the Passenger must provide a complaint in writing with all supporting evidence to the Company and the matter will be considered by a Senior Manager. 7.7 The Company reserves the right to refuse to carry any Passenger who in the opinion of the Company and/ or the Carrier is unfit for travel or whose condition may constitute a danger to themselves or others on the Cruise on the grounds of safety. 7.8 For the safety and comfort of the Passenger, if the Passenger becomes aware between the date of booking the Package and the date of commencement of the Package that he/she will require special care or assistance as detailed above the Passenger is asked to inform the Company immediately so that the Company can make an informed assessment whether or not the Passenger can be carried in a safe or operationally feasible manner. 7.9 Infirm Passengers or Passengers with wheelchairs or reduced mobility may not be able to go ashore at ports where vessels do not berth alongside. A list of these ports is available upon written request. 8.1 The Company and/or the Carrier and/or the health authorities in any port shall be entitled to administer a public health questionnaire on their own behalf. The Passenger shall supply accurate information regarding symptoms of any illness including but not limited to gastrointestinal illness and H1N1. The Carrier may deny boarding to any Passenger that it considers in its sole discretion to have symptoms of any illness including viral or bacterial illness including but not limited to Norovirus and H1N1. Refusal by a Passenger to complete the questionnaire may result in denied boarding. 8.2 Where Passengers become ill onboard the cruise with viral or bacterial illness the ship’s doctor may request them to remain in their cabin for reasons of safety. 9.1 Passengers are reminded that some foods may cause an allergic reaction in certain people due to intolerance of some ingredients. If the Passenger has any known allergies, or is intolerant to any food, he/she is required to report it to the Maitre d’hotel as soon as convenient after boarding the ship. 9.2 It is the responsibility of the Passenger to ensure that he/she actively avoids any food he/ she is allergic to. The Company will take all reasonable care if made aware in writing of any specific food or ingredient the Passenger has an allergic reaction to and assist the passenger within reason to avoid any such food or ingredients if made aware by the Passenger prior to ordering such food. The Company will not be held responsible for preparing special meals for the Passenger or any prepared meals consumed by the Passenger. 10.1 Passengers are strongly recommended to have comprehensive travel health insurance covering medical treatment and repatriation costs and expenses. 10.2 In compliance with Flag State requirements, there is a qualified Doctor onboard and a medical centre equipped for first aid and minor conditions only. The Passenger hereby acknowledges and accepts at the time of Booking that the medical centre is not equipped as a land based hospital and the Doctor is not a specialist. Neither the Company, nor the Carrier, nor the Doctor shall be liable to the Passenger as a result of any inability to treat any medical condition as a result. 10.3 The Passenger acknowledges that whilst there is a qualified Doctor onboard the vessel, it is the Passenger’s obligation and responsibility to seek medical assistance if necessary during the cruise and will be responsible to pay for onboard medical services. 10.4 In the event of illness or accident, Passengers may have to be landed ashore by the Company, the Carrier and/or the Master for medical treatment. Neither the Carrier nor the Company make any representation or accept any responsibility regarding the quality of the available medical facilities or treatments at any port of call or at the place at which the Passenger is landed. Medical facilities and standards vary from port to port. Neither the Company nor the Carrier makes any representations or warranties in relation to the standard of medical treatment ashore. 10.5 The Doctor’s professional opinion as to the fitness of the Passenger to board the vessel or to continue the cruise is final and binding on the Passenger. 10.6 It is recommended that medical advice is sought before booking for children up to 12 months of age. Section A is applicable to all departures until 2014/2015 Winter cruises Section B is applicable to all 2014/2015 Winter departures onwards SECTION A 12.1 Save as provided under the provision 12.2 related to requests of name changes, other changes to bookings may be requested after the confirmation invoice has been issued until 63 days prior to departure, subject to a minimum administration fee of £25 per person per amendment. Any additional costs including cancellations fees and/or increased prices levied by airlines or other transport providers will be exclusively for the Passenger’s account. 12.2 Name changes to bookings may be requested issued until 63 days prior to departure, subject to a minimum administration fee of £25 per person. Name changes requested within 63 of the departure will be considered as cancellation. Name changes are not always allowed by airlines and other transport providers whenever they are made. Most airlines and other transport providers treat name changes as a cancellation and charge accordingly. Any additional costs including cancellations fees and/or increased prices levied by airlines or other transport providers will be exclusively for the Passenger’s account. 12.3 The Company will make reasonable endeavours to comply with the Passenger requests for changes to flight arrangements. In no case whatsoever will the Company be held liable for flight change requests that cannot be satisfied. 12.4 Requests of amendments to the Booking received within 63 days of departure will be treated as cancellations and the cancellation charges detailed in paragraph 13.2 below will apply. 12.5 In case the changes requested by the passengers entail the printing of new Cruise tickets, further to the above mentioned fees an amount of £25 per cabin will be charged to cover the extra costs. SECTION B The Passenger is entitled to request a transfer of his booking to a third party provided that: (i) the third party satisfies all the conditions for the use of the service; and (ii) a written request is sent to the Company no later than 63 working days before departure of the Cruise. If the conditions stated above in this clause are met, the name change will in any case be subject to the following administration fee per passenger and per change: *Requests for name changes will be free only once for Fantastica, Aurea and Yacht Club; however, any further requests of name change will be subject to the same fee as Bella. The Passenger and the third party contract assignee shall be jointly liable to the Company to pay the price of the Cruise/Package and any additional cost that may arise as a consequence of the change in passenger. The third party shall be bound by these terms and conditions including any cancellation charges that may arise after transfer of the booking. 12.2 After the confirmation invoice has been issued, the lead Passenger is able to request an exchange, subject to availability, of the purchased Cruise/Package (“Original Cruise/Package”) with another cruise of the same annual programme (“New Cruise/Package”) on the following conditions: (i) the date of departure of the New Cruise/Package is later than that of the Original Cruise/Package; (ii) the request for the substitution of the New Cruise in place of the Original Cruise is received by the Company not later than 63 working days before the date of the scheduled departure of the Original Cruise/Package and there is availability of spaces on the New Cruise/Package; and (iii) Passengers may only request one exchange per booking and (iv) the itinerary for the New Cruise/Package refers to the same destination as the Original Cruise/Package as defined in the relevant brochure (or website). If the conditions stated above in this clause are met, the substitution of the Original Cruise/Package with the New Cruise/Package will in any case be subject to £25.00 administration fee per passenger. In addition to the administration fee mentioned above, if the price of the New Cruise/Package is higher than that of the Original Cruise/Package, the difference in price as well as in insurance premium will be borne exclusively by the Passenger. No refunds will be made if the price of the New Cruise/Package is lower than that of the Original Cruise/Package, Where the passenger requests a substitution of the Original Cruise/Package with the New Cruise/Package less than days before the Original Cruise/ Package, then cancellation fees will apply; cancellation fees will be based on the price due (as per above provisions) and the scale provided under clause 13 (Cancellation by the Passenger) according to the Original Cruise departure date. The Company will make reasonable endeavors to comply with the Passenger requests for changes to flight, transport or other services arrangements and adapt them to the New Cruise/Package. This may not be possible and those carriers may treat the requested changes as cancellations and require payment in full for the booked services. In no case whatsoever will the Company be held liable for change requests that cannot be satisfied. Before any change can be made the lead Passenger must agree to any additional charges made by the providers of these services. 12.3 Name or date changes are not always allowed by airlines and other transport or services providers whenever they are made. Most airlines and other transport or services providers treat such changes as a cancellation and charge accordingly. Any additional costs including cancellations fees and/or increased prices levied by airlines or other third party providers will be exclusively for the Passenger’s account. 12.4 Save as provided above, other changes to Bookings may be requested (even after the confirmation invoice has been issued) until 63 days prior to departure, subject to a minimum administration fee of £25.00 per person per amendment. Any additional costs that may arise as a consequence of the change will be exclusively for the Passenger’s account. 12.5 Requests of amendments to the Booking received by the Company within the above time limits will be treated as cancellations and the cancellation charges detailed in article 13 below will apply. 12.6 In case the changes requested by the passengers entail the printing of new Cruise tickets, further to the above mentioned fees an amount of £25.00 per cabin will be charged to cover the extra costs. 13.1 Cancellation of booking must be requested in writing (registered letter, email or fax) to the Company or via the Passenger’s Sales Agent. All tickets issued and the confirmation invoice must be returned together with the notice of cancellation. 13.2 Save as provided in clause 13.3, to cover the estimated loss incurred by cancellation, the Company will levy cancellation charges in accordance with the following scale: More than 63 days before departure – Loss of Deposit 63 to 42 days before departure – 25%* 41 to 29 days before departure – 40%* 28 to 15 days before departure – 60%* 14 o 4 days before departure – 80%* 3 days to departure to date of departure – 100%* *or loss of deposit whichever is greater 13.3 Where a cancellation results in a single occupancy or any cabin remains the Company will levy to the withdrawing Passenger charges in accordance with clause 13.2, which in any case will not be lower than £100, in addition to the insurance premium; In addition the Passenger occupying the cabin for single use will also bear a 100% single surcharge, or any lower single surcharge the Company will be levying at that moment to any single cabin booking. 13.4 It may be possible for the Passenger to claim these cancellation charges from his/her travel insurance provider, subject to any applicable deductibles. It is the passenger’s responsibility to make such a claim under the terms of his/her insurance policy. 14.1 Arrangements for the Cruise are made many months in advance by the Company. Very occasionally it may be necessary to alter them and the Company expressly reserves the right to change the arrangements for the Cruise or Package, should such changes become necessary or advisable for operational, commercial or safety reasons. 14.2 In the event of a significant alteration to an essential term of the Contract, the Company will inform the Passenger or his/her travel agent of such change in writing as soon as reasonably possible. The Passenger will be offered the choice of: a) accepting the alteration; or b) booking another Cruise from the brochure of equivalent or superior quality, if available; or c) booking another Cruise from the brochure of lower quality, if available, with a refund of the difference in price; or d) cancelling and receiving a full refund of all monies paid. 14.3 Passengers must notify the Company of their decision in writing or via their travel agent within 7 days of receiving the notification of alteration. 15.1 The Company reserves the right to cancel any Cruise at any time by giving written notice to the Passenger. 15.2 If the cancellation is by virtue of a Force Majeure and/or due to any unusual or unforeseeable circumstances beyond the Company’s control, the consequences of which could not have been avoided by the Company even though it has exercised all due care, the Company will offer the Passenger the choice of: a) receiving a full refund of all money paid; or b) booking another Cruise from the brochure of equivalent or superior quality at no extra cost, if available; or c) booking another Cruise from this brochure of lower quality, if available, with a refund of the difference in price. 15.3 If the cancellation is due to reasons other than those indicated in 15.2, the Company will offer the Passenger the same choices as detailed in 15.2. 15.4 The Passenger’s decision must be notified to the Company in writing or via their travel agent within 7 days of the notice of cancellation. 16.1 Subject to 16.4 to 16.8 the Company accepts responsibility for death, injury or illness caused by the negligent acts and or omissions of it and anyone who supplies services, which form part of the Package. The Company limits its liability, where applicable, by the conventions mentioned in 12.4 to 12.8 inclusive. The liability of the Company toward the Passenger is governed also by the International Conventions mentioned hereunder (see cl. 12.3 to 12.8) which provide limitations of liability of the Carrier. The Company is not responsible for any improper or non-performance which is: a) wholly attributable to the fault of the Passenger. b) the unforeseeable or unavoidable act or omission of a third party unconnected with the supply of any service to be provided under the Contract; c) an unusual or unforeseeable circumstance beyond the control of the Company and/or anyone who supplies services which form part of the Package the consequences of which could not have been avoided even if all due care had been exercised, including (but not limited to) an event of force majeure; or d) an event which the Company and/or anyone who supplies services which form part of the Cruise could not even with all due care have foreseen or forestalled. 16.2 For claims not involving personal injury, death or illness or which are not subject to the conventions referred to in 12.3 to 12.8 inclusive, the Company’s liability for improper performance of the Contract shall be limited to a maximum of twice the price which the affected Passenger paid for the Cruise (not including premiums and amendment charges). 16.3 All carriage (by land, air and sea) is subject to the Conditions of Carriage of the actual Carrier. These may limit or exclude liability. They are expressly incorporated into the Contract and are deemed to be expressly accepted by the Passenger at the time of booking. Copies of these terms and conditions are available on request from the Company. 16.4 Carriage of passengers and their luggage by air is governed by various International conventions (“the International Air Conventions”), including the Warsaw Convention 1929 (as amended by The Hague Protocol 1955 or the Montreal Protocol 1999 or otherwise) or the Montreal Convention 1999. To the extent that the Company may be liable as a non-performing air carrier to Passengers in respect of carriage by air, the terms of the International Air Conventions (including any subsequent amendments and any new convention which may be applicable to a Contract for a Cruise between the Company and a Passenger) are expressly incorporated into these Conditions. The International Air Conventions fix limitations of liability of the Carrier for death and personal injury, loss of and damage to luggage and delay. Any liability of the Company toward the Passenger arising from a carriage by air is subject to the limitation of liability provided by said Conventions. Copies of these conventions are available upon request. 16.5 Carriage of Passengers and their luggage by sea shall be governed by the Athens Convention 1974 and where applicable from 1st January 2013 EU Regulation 392/2009. to international carriage by sea where the port of embarkation or disembarkation is in the EU or where the vessel has an EU flag or where the contract of carriage is made in the EU. Liability for loss of or damage to property pursuant to the Athens Convention and EU Regulation 392/2009 is limited. ( “the Athens Convention”) as subsequently amended in 1976 The Athens Convention is expressly incorporated into these Conditions and any liability of the Company and/or the Carrier for death or personal injury or for loss of or damage to luggage arising out of carriage by sea shall be solely determined in accordance with the Athens Convention. The Athens Convention limits the Carrier’s liability for death or personal injury or loss of or damage to luggage and makes special provision for valuables. It is assumed that luggage has been delivered undamaged to the Passenger unless the latter gives written notice to the Company or Carrier in the following terms: a) in case of apparent damage, before or at the time of disembarkation or redelivery; or b) in case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or redelivery or from the time when such redelivery should have taken place. Any damages payable by the Company up to the Athens Convention limits shall be reduced in proportion to any contributory negligence by the Passenger and by the maximum deductible specified in Article 8 (4) of the Athens Convention. Copies of the Athens Convention are available from the Company upon request. 16.6 Insofar as the Company may be liable to a Passenger in respect of claims arising out of carriage by air, land or sea, the Company shall be entitled to all the rights, defenses, immunities and limitations available, respectively, to the actual Carriers (including his own terms and conditions of carriage) and under the Athens Convention, and nothing in these Conditions shall be deemed as a waiver thereof. If any term, condition, section or provision becomes invalid or be so judged, the remaining terms, conditions, sections and provisions shall be deemed severable and shall remain in force. 16.7 The Company’s liability will not at any time exceed that of any Carrier under its Conditions of Carriage and/ or applicable or incorporated conventions. 16.8 Except for claims arising out of carriage by air (as provided by 12.4), any liability in respect of death and personal injury and loss of and damage to luggage which the Company may incur to the Passenger, whether under the Contract in accordance with these Conditions or otherwise, shall always be subject to the limits of liability contained in the Athens Convention of 46,666 SDRs per Passenger for death/personal injury, where applicable from 1 January 2013, 400,000 SDR’s per passenger per incident based on EU Regulation 392/2009 and where there is liability for war and terrorism 250,000 SDRs The Company’s liability for loss of or damage to luggage is also limited and the Athens Convention and/or EU Regulation 392/2009 is limited to the amounts specified therein which makes special provision for valuables and specifies the time limits in which to bring a claim. Further information concerning the Athens Convention and its full text may be found on the European Commission website (http://ec.europa.eu/transport/themes/passengers/maritime/index_en.htm) and on EU Regulation 392/2009 at http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:131:0024:0024:EN:PDF 16.9 Notwithstanding anything to the contrary elsewhere in these Conditions, the Company shall not in any circumstances be liable for any loss or anticipated loss of profits, loss of revenue, loss of use, loss of contract or other opportunity nor for any other consequential or indirect loss or damage of a similar nature. 16.10 The liability of the Company is excluded for claims arising out of loss or damage directly or indirectly occasioned by circumstances where performance and/or prompt erformance of the Contract is prevented by reason of war, or threat of war, riot, civil strife, industrial dispute whether by the Company’s employees or others, terrorist activity or the threat of terrorist activity, failure of power supplies, health risks or epidemics natural or nuclear disaster, fire or adverse weather conditions or adverse sea states, Passenger’s suicide or attempted suicide or the Passenger’s deliberate exposure to unnecessary danger (except in an attempt to save human life), or the consequences of participating in an unusual and dangerous activity and any other circumstance of any nature whatsoever outside the Company’s control. 16.11 Where the Company has any legal liability for loss of or damage to property otherwise than in accordance with the Athens and/or Montreal Conventions then its liability shall not at any time exceed 500€ and the Company shall not at any time be liable for money or valuables. Passengers must not pack money or other valuables in their luggage. Use of the ship’s safe is not a deposit with the ship. Where there is liability for loss of or damage to valuables deposited with the ship then such liability is limited to 1200 SDR under the Athens Convention or 3375SDR where EU Regulation 392/2009 applies. 17.1 The Company reserves the right at its sole discretion and/or that of the Master of any vessel (which will not be exercised unreasonably) to decide whether to deviate from the advertised or ordinary itinerary, to delay or anticipate any sailing, to omit or change scheduled ports of call, to arrange for substantially equivalent carriage by another vessel, to tow or be towed or assist other vessels or to perform any similar act which, in its and/ or Master’s sole discretion will deem advisable or necessary for the safety, of the Passenger, of the vessel and crew. In such circumstances the Company will be under no liability or obligation to the Passenger. 18.1 The Passenger has a duty to follow the instructions and orders of the Master and Officers while onboard. The Passenger hereby accepts and agrees that the Master and Officers are entitled and have authority to inspect any person on board, any cabin, baggage and belonging for safety, security or other lawful reasons. 18.2 The Passenger hereby expressly agrees to allow any such search. 18.3 Passengers must have received all necessary medical inoculations prior to the cruise and have in their possession all tickets, valid passports, visas, medical cards and any other documents necessary for the scheduled ports of call and disembarkation. 18.4 Each Passenger warrants that he/she is physically and mentally fit to undertake the Cruise. 18.5 The Company and/or the Master have the right of refusing the boarding or order the disembarkation of any Passenger should they deem it necessary, for the safety, security, of the Passenger, of the other Passengers or of the ship or should the Passenger’s conduct which, in the reasonable opinion of the Master, is likely to endanger or impair the comfort and enjoyment of other Passengers onboard. 18.6 No Passenger shall bring any animals whatsoever, except for recognized assistance dogs, in accordance with clause 7.2 (d). 18.7 The Company will be under no liability whatsoever to any Passenger in respect of any breach or non-observance by any Passenger of the provisions of this clause and any Passenger shall indemnify the Company against any loss or damage occasioned to the Company or any of its suppliers by such breach or non-observance. 18.8 Passenger’s behaviour must not affect and reduce the safety, peace and enjoyment of the cruise by other Passengers. 18.9 Passengers must not bring firearms, ammunition, explosives or flammable, toxic or dangerous substances, or any similar goods or articles onboard any vessel, without the written consent of the Company. 18.10 Passengers shall be liable for any damage suffered by the Company and/or the Carrier and/or any Supplier of any service that forms part of the Package as a result of the Passenger’s failure to comply with his contractual obligations. In particular, the Passenger shall be liable for all damages caused to the vessel or its furnishings and equipment, for injury or loss to other Passengers and third parties, and also for all penalties, fines and expenses attributable by the Passenger that the Company, Carrier or Supplier may be liable to pay. 19.1 The Company is unable to state the identity of the carrying airline or the aircraft type. All flights will be operated on scheduled or chartered services of recognied airlines. In those circumstances the air ticket payment needs to be made by the Company in advance and is non-refundable under any circumstances. Any cancellation by the Passenger at any time will result in the air fare cost being payable by that Passenger regardless of the cancellation provisions with regard to the cruise. 19.2 The Passenger will receive confirmation of flight timings and routes with their travel documents, which will be sent out approximately 7 days before departure. 19.3 F or travel on dates other than those published in the brochure or on a particular carrier or routing a higher fare may apply in which case the Passenger will be notified before booking. 19.4 The Company is not the air carrier or an operating air carrier as defined by The Civil Aviation (Denied Boarding, Compensation and Assistance) Regulations 2005 (the “2005 Regulations”) The obligations under these Regulations for compensation are exclusively those of the air carrier and/or operating air carrier and all claims relating to cancellation, delay or denied boarding in respect of air transportation must therefore be made to the relevant air carrier. 19.5 The Company shall have no liability under the 2005 Regulations such liabilities being entirely those of the air carrier to whom the Passenger must address all claims. In exercising their rights under the 2005 Regulations the Passenger must seek to take as much of the Contract as possible and must not prejudice the Company’s rights under these Booking Conditions or in law. 19.6 Where air carriage is included in the Contract, the Company will advise Passengers of flight timings from data supplied by the air carrier as part of the holiday documentation. The flight schedule is for information only. The Passenger’s contract of carriage and the rights and obligations arising under it remain with the air carrier. It is the Passenger’s responsibility to ensure arrival at the airport in sufficient time to check in and board the aircraft. Passengers must note that not all medical equipment can be carried or used onboard aircraft. Passengers must check with the airline prior to carriage. 19.7 I f the Contract does not include flights, it is the Passenger’s responsibility to obtain a valid ticket directly from an air carrier suitable for and in time for travel to the vessel (and including local transfers which the Passenger must arrange). The Company shall not be responsible for any liabilities arising in respect of flights or transfers arranged by the Passenger. 20.1 The Company holds an ATOL license number [4316] When the Passenger buys an ATOL protected UK flight or flight-inclusive Cruise holiday from the Company the Passenger will receive an ATOL certificate either directly from the Company or via the authorised agent through which the Passenger booked). This lists the flight, accommodation, transfers, car hire and/or other services that are financially protected, where the Passenger can get information on what this means for the Passenger and who to contact if things go wrong. The company or the suppliers identified on the Passenger’s ATOL certificate will provide the Passenger with the services listed on the ATOL certificate (or a suitable alternative). In some cases, where neither the Company nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide the Passenger with the services the Passenger has bought or a suitable alternative (at no extra cost to the Passenger). The Passenger agrees to accept that in those circumstances the alternative ATOL holder will perform those obligations and the Passenger agrees to pay any money outstanding to be paid by the Passenger under the Passenger’s Contract with the Company to that alternative ATOL holder. However, the Passenger also agrees that in some cases it will not be possible to appoint an alternative ATOL holder, in which case the Passenger will be entitled to make a claim under the ATOL scheme (or against the Passenger’s credit card issuer where applicable). For further information visit the ATOL Website at www.atol.org.uk. (a) If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. 20.2 Not all holidays and/or services offered and sold by the Company will be protected by the ATOL Scheme. All Packages sold by the Company that do not include flights in the UK are protected under the [ABTA] scheme of financial protection. In the unlikely event of Company’s insolvency, then ABTA will ensure that UK guests booked on such Packages are not stranded abroad and will arrange to refund any money paid to the Company for an advance booking. If you cancel your flight then the ATOL certificate shall be cancelled and your cruise shall be protected by the ABTA scheme. 21.1 Any Passenger with a complaint whilst on a Cruise must bring it to the attention of the Cruise staff onboard as soon as possible. If the Cruise staff is unable to resolve the problem, any complaint must be notified in writing to the Company within 28 days of the termination of the Cruise. Failure to report the complaint within this time may adversely affect the Company’s ability to deal with it. Complaints relating to any other part of a package must be made promptly to the Company or the supplier. 21.2 Complaints under EU 1177/2010 concerning the rights of passengers when travelling by sea and inland waterways must be made to the Carrier within 2 months from the date the service was performed. The Carrier shall respond within 1 month to advise whether the complaint is substantiated, has been rejected or is still being considered. A final reply shall be provided within 2 months. The Passenger shall provide such further information as may be required by the Carrier to deal with the Complaint. If the Passenger is not satisfied with the response then it may complain to the relevant enforcement body in the country of embarkation. 23.1 This clause must be reviewed by a local counsel in light of the data protection laws of the country. 24.1 No variation of these terms shall be effective unless in writing and signed by the Company. 25.1 MSC Cruises respects the needs and desires of all Guests, and we have considered carefully the subject of those who smoke and those who do not. In compliance with global standards, smoking is freely permitted in dedicated areas throughout the ship and equipped with a special air extraction system. 25.2 In principle, smoking is not permitted in any food service areas (buffets and restaurants, the medical centres, child-care areas, corridors or elevator foyers, areas where Guests are assembled in groups for safety exercises, disembarkation or tour departures, public toilets, or in bars close to areas where food is served. 25.3 The Company highly recommends Passengers avoid smoking in the cabins because of the risk of fire. Smoking on the cabin balconies is not allowed. 25.4 Smoking is permitted in several bars on each ship, and on one side (indicated by signage) of the principal outer pool deck areas, where ashtrays are provided. 25.5 Throwing cigarette butts over the side of the ship is prohibited. 26.1 It is hereby expressly agreed that no servant or agent of the Company and/or the Carrier, including the Master and crew of the cruise vessel concerned including independent subcontractors and their employees as well as the underwriters of these parties shall in any circumstance whatsoever be under any liability whatsoever beyond these Booking Conditions and these parties may invoke these General Booking Conditions and the Conditions of Carriage to the same extent as the Company and/or the Carrier. 26.2 Shore Excursions are operated by independent contractors even if sold by Sales Agents or on board the cruise ship. MSC shall not be responsible in any way for the services provided by such independent contractors. The Company operates as mere agent for the Shore excursion provider. The Company has no direct control over the shore excursion providers and their services hence in no case whatsoever will the Company be held liable for loss, damages and injuries suffered by the Passenger as a result of the negligence or otherwise of the Shore Excursion providers. The Company will exercise reasonable skill and care in the selection of a reputable Shore Excursion provider. In assessing performance and/ or liability of Shore Excursion providers, local laws and regulations will apply. 27.1 These Terms and Conditions are subject to English law and the exclusive jurisdiction of the Courts. Any action, suit or proceedings against the company and/or its employees shall, unless the Company expressly agrees otherwise in writing be brought in the English Courts and shall be subject to English law. 28.1 Every effort has been made to ensure accuracy of the brochure content but certain changes and revisions may take place after the printing of this brochure. It is recommended to check with the travel agent or by visiting the Company’s website for the most up to date terms and conditions.
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Mediterranean Shipping Company S.A MSC POSEBNI USLOVI KRSTARENJA KOMPANIJE MSC Uvodne odredbe Molimo Vas da pažljivo pročitate odredbe OPŠTIH USLOVA KRSTARENJA, organizatora putovanja, brodara MSC CRUISES. Ovi Uslovi se primenjuju na Vaše putovanje, a Vi ih prihvatate, potpisivanjem obrasca Prijave putnika za krstarenje, potpisivanjem Ugovora o putovanju s turističkom agencijom kao i redovnim uplatama ugovorenih iznosa. Isto se odnosi na sve druge odredbe i uslove objavljene u PUTNIM KARTAMA, potvrdama i vaučerima. Pojam turisičkog krstarenja-aranžmana ima uobičajeno značenje i odredjen je: medjunarodnim propisima o putničkom saobraćaju, domaći zakonima Republike Srbije, tako i propisima domicilnih zemalja brodara. Zakonski uslovi Uz Opšte uslove o putovanju, prijava (tj Ugovor) o krstarenju - putovanju vodenim putevima regulisan je i posebnim uslovima o krstarenju, o kojima je obavešten putnik, kao i Briselskom konvencijom iz 1970.g. i Atinskom konvencijom iz 1974.g. Koje se odnose na prevoz putnika i njihovog prtljaga morem, jezerima i rekama i kanalima kao i drugim primenljivim medjunarodnim konvencijama. Lične isprave Svaki putnik mora kod sebe da ima važeći identifikacioni dokument koji se zahteva kod odabranog krstarenja. Za državljane Republike Srbije zahteva se lični važeći pasoš sa multi vizom zemalja šengenskog sporazuma (“šengenska viza”) a čije trajanje ističe posle završetka krstarenja, uključujući i “conection” putovanja. Bez ove vize putniku neće biti moguć ukrcaj na brod. Ako brod na svom itinereru pristaje u luku zemlje koja nije član šengenskog sporazuma a ta zemlja zahteva za državljane Republike Srbije ulaznu vizu ili kakav drugi uslov ulaska u nju, putnik je dužan da ovakvu vizu blagovremeno pribavi i eventualne ostale uslove ulaska ispuni. Rezervacije Putnik vrši rezervaciju preko touroperatora iz Srbije ili preko svoje turističke agencije koja je agent touroperatora, zavisno od raspoloživih mesta tj. kabina na brodovima. Rezervacija postaje punovažna potpisivanjem prijave o krstarenju - putovanju (koja ima dejstvo ugovora o putovanju), pravovremenim izvršenjem delimične ili potpune uplate krstarenja te primitkom pismene potvrde organizatora putovanja ili njegovog ovlašćenog zastupnika tj agenta koji je prethodno primio potvrdu organizatora putovanja. Smještaj na brodu Organizator putovanja ima pravo putniku da dodeli drugu kabinu od dogovorene, ali istih ili boljih karakteristika. Obaveštenja Organizator putovanja će sam ili putem svojih ovlašćenih agenata pravovremeno da obavesti putnike o detaljima koji se odnose na ugovoreno krstarenje a nisu ranije objavljeni u ispravama ili objavljenim programima-brošurama. Plaćanje U trenutku rezervacije plaća se avans u visini od 50% cjene krstarenja s uključenim ukrcajnim i/ili lučkim taksama i premijom osiguranja. Ostatak ugovorene cene krstarenja plaća se najkasnije 30 dana pre isplovljavanja broda. Ako se rezervacija obavlja unutar razdoblja od 30 dana do početka krstarenja, uplaćuje se celokupana cena ugovorenog krstarenja. U slučaju da se uplata ne izvrši u predviđenim rokovima organizator putovanja ili njegov ovlašćeni agent može jednostrano da raskine ugovor o putovanju. Usluge obuhvaćene cenom krstarenja Cena krstarenja uključuje:smeštaj u izabranoj kabini za vreme čitavog trajanja krstarenja, obroke na brodu (doručak, ručak, večeru, međuobrok i ponoćni obrok), uslugu prenosa prtljaga u ukrcajnoj i iskrcajnoj luci i uslugu prevoza u lukama u kojima se brod ne vezuje uz obalu. U cenu krstarenja nisu uključene: ukrcajno/iskrcajne takse, pića, izleti u lukama pristajanja broda, uobičajene napojnice brodskom osoblju niti drugi lični troškovi putnika. Prenosivost ugovora Putnika može da zameni druga osoba koja zadovoljava i prihvaća sve uslove ugovora. Pismeno obaveštenje organizatoru putovanja ili njegovom ovlaštenom agentu treba dostaviti najkasnije 4 radna dana pre predviđenog početka krstarenja. I jedna i druga osoba odgovorne su prema organizatoru putovanja u vezi sa plaćanjem krstarenja i troškovima koji bi mogli nastati prenosom ugovora. Prenos ugovora na drugu osobu nije moguć pri rezervacijama obavljenim po brodarovoj tarifi Prima Premia. Izmene Izmene cene krstarenja ili turističkog aranžmana (npr. izleti na kopnu) od organizatora putovanja mogu da nastanu zbog promene u ceni prevoza, goriva, lučkih , ukrcajno/iskrcajnih i aerodromskih taksi, znatnijih promena kurseva valuta i drugih okolnosti van kontrole organizatora. Ako povećanje nije više od 10% celokupne cene od objavljene cene krstarenja, organizator putovanja ne mora da traži saglasnost putnika. Ako bi došlo iz napred navedenih razloga do povećanja ukupne cene krstarenja veće od 10%, putnik ima pravo da otkaže ugovor o putovanju svojom pismenom potvrdom o otkazu krstarenja. Cena se ni u kom slučaju ne može povećati unutar razdoblja od 20 dana pre objavljenog polaska broda. Pre polaska broda organizator putovanja može da izmeni neke od elemenata ugovora uz pravovremeno pisano obaveštenje putniku naznačujući vrstu izmene i moguću promenu cene. Putnik može da odbije prihvaćanje izmena i da raskine ugovor pismenim putem. Ako se posle početka krstarenja neka od usluga predviđenih ugovorom ne bi mogla da pruže, organizator će odrediti drugo adekvatno zamensko rješenje bez ikakvih dodatnih obveza za putnika. Ukoliko organizator ne bude u mogućnosti pružiti zamensku uslugu ili je putnik uz opravdane razloge ne prihvati, putniku će organizator putovanja organizovati prevoz do polazne luke ili do drugog odgovarajućeg mesta i vratiti razliku između pune cene putovanja i usluga iskorištenih do trenutka prekida putovanja. Organizator putovanja ima pravo predviđeni brod zameniti drugim istih karakteristika zbog tehničkih, operativnih ili drugih opravdanih razloga. Odustajanje od putovanja Ako organizator otkaže putovanje zbog nedovoljnog broja putnika, putnik ima pravo na drugi turistički aranžman istog ili višeg kvaliteta bez doplate ili na aranžman nižeg kvaliteta uz delimičan povračaj novca putniku ili na povraćaj odgovarajućeg iznosa u celini. Putnik treba organizatoru da pruži informaciju o svom izboru u roku od dva radna dana od prijema obaveštenja o izmeni, povećanju cene ili otkazu putovanja. U svim drugim slučajevima kada putnik odustaje od ugovorenog putovanja povraćaj uplaćenog novca za krstarenje obavlja se uz odbitak koji zavisi od trenutka primanja otkaza putovanja od strane putnika. Odbici se obračunavaju prema sledećim stopama: a) 10% cene krstarenja ako je obaveštenje o otkazu primljeno unutar razdoblja od 60 do 46 dana pre objavljenog isplovljavanja broda; b) 25% cene krstarenja ako je obaveštenje o otkazu primljeno unutar razdoblja od 45 do 31 dana pre objavljenog isplovljavanja broda; c) 50% cene krstarenja ako je obaveštenje o otkazu primljeno unutar razdoblja od 30 do 16 dana pre objavljenog isplovljavanja broda; d) 75% cene krstarenja ako je obaveštenje o otkazu primljeno unutar razdoblja od 15 do 6 dana pre objavljenog isplovljavanja broda. Putnik nema pravo ni na delimičan povraćaj uplaćenog novca u sljedećim slučajevima: - ako otkaže putovanje unutar razdoblja od 5 dana pre isplovljavanja broda pa do termina predviđenog isplovljavanja; - ako se pravovremeno ne prijavi za ukrcaj u ukrcajnoj luci; - ako iz bilo kojeg razloga prekine već započeto krstarenje; - ako nema važeću putnu ispravu i/ili ulazne ili tranzitne vize za države koje brod na putovanju posjećuje. Svaki otkaz mora biti dostavljen organizatoru ili ovlašćenom agentu u pisanoj formi uz dodatak putnog računa i/ili karte. Otkaz stupa na snagu primitkom faksa ili dostavom poštanske pošiljke. P&P - Prima Premia Ove cene odobravaju se svakome ko dovoljno unapred rezerviše željeno krstarenje. P&P cene odnose se samo na drugog putnika u kabini, osobu koja putuje s putnikom koji plaća punu katalošku cijenu. P&P cene s popustom od 10 do 100% vrede za sva krstarenja do određene popunjenosti kapaciteta, rokovi njihove važnosti, odnosno primenjivosti nisu unapred određeni. Deca do 18. god. na 3. i 4. ležaju u istoj kabini sa oba roditelja ne plaćaju smještaj (ali plaćaju lučke i druge takse). Posle izvršene rezervacije po P&P tarifi nije dopušteno menjati imena putnika. Tačnije, svaka promena povlači automatski otkaz rezervacije te naplatu storno troškova prema stopama objavljenim na prethodnoj stranici. Storno troškovi se primenjuju na cenu krstarenja. Porodični plan Na brodovima MSC FANTASIA, MSC Splendida, MSC Poesia, MSC Musica, MSC Orchestra i MSC Opera, kod svih krstarenja u Mediteranu, moguće je rezervisati dve spojene kabine kat.10 za porodicu s dvoje dece do 18 god. po obračunu: dvoje odraslih plaćaju punu katalošku cenu, jedno dete P&P cenu, a drugo dete ne plaća smeštaj. Nedovoljan broj putnika Organizator putovanja ima pravo da poništi ugovor ako ne dostigne minimalni broj od 200 putnika. U tom slučaju organizator ima obvezu da izvrši povraćaj primljenog novca u roku od 7 radnih dana od dana odstupanja od ugovora ili njegovog poništenja. Ovlašćenja zapovjednika broda (kapetana broda) Zapovednik broda ima pravo na plovidbu bez pilota, tegliti druge brodove ili im pružiti pomoć, izmeniti uobičajeni kurs plovidbe, pristati u bilo koju luku, prevesti putnika i njegov prtljag na drugi brod, ako je to potrebno za nastavak putovanja. Kao predstavnik organizatora putovanja, zapovednik ima pravo zabraniti ukrcaj osobi čije bi zdravlje, prema njegovoj procjeni, moglo biti ugroženo učešćem u krstarenju. Isto tako ima pravo u bilo kojoj luci na putovanju da zatraži iskrcaj putnika kojem zbog zdravstvenog stanja nastavak krstarenja ne bi bio preporučljiv ili iskrcaj putnika koji ometa putovanje ili predstavlja opasnost za druge putnike Zdravlje putnika i trudnice Putnik jamči da može putovati brodom i da njegovo ponašanje ili stanje neće uticati na sigurnost broda, kao ni na ostale putnike. Bilo koji putnik koji putuje u određenom stanju koje može uzrokovati probleme mora pokazati lekarsku potvrdu pre polaska. Ako Prevoznik, kapetan broda ili doktor zaključe da putnik zbog bilo kojih razloga nije sposoban da putuje, te je u mogućnosti ugroziti zdravlje i sigurnost ostalih putnika, ili mu neće biti dopušten ulazak u luku, ili u slučaju da prevoznik može da bude odgovoran za bilo koju od navedenih situacija, on ima pravo napraviti sledeće: - odbiti ukrcati putnika u bilo kojoj od luka; - iskrcati putnika u bilo kojoj luci; - prebaciti putnika u drugu kabinu ili ležaj; - ako doktor smatra to potrbnim može smestit putnika u brodsku bolnicu, ili u bilo koju ambulantu u jednoj od luka o putnikovom trošku kako bi dobio prvu pomoć, potrebne lekove i ostalo. Kada je Putniku zabranjen ukrcaj na brod kao rezultat zdravstvenih problema, Prevoznik nije odgovoran za bilo koji gubitak troškova putnika, te putnik neće dobiti nikakvu kompenzaciju troškova od strane Prevoznika. Brod ima ograničen broj kabina opremljenih za invalide. Nije u svim područjima na brodu omogućen pristup invalidima. Prevoznik zadržava pravo da odbije prevoziti osobu koja ga pravodobno ne obavesti o takvim poteškoćama, ili onu osobu koja je po prevoznikovom ili kapetanovom mišljenju nije sposobna putovati, i koja na bilo koji način može ugrozoti osobe koje se nalaze na brodu. Putnici kojima treba pomoć i/ili imaju specijalne zahteve i trebaju posebnu opremu moraju obavestiti Organizatora za vreme rezervisanja istog. Prevoznik nije obvezan pružiti nikakvu posebnu pomoć ili opremu osim ako nije to pismeno potvrdio s putnikom. Putnici koji se nalaze u invalidskim kolicima moraju imati invalidska kolica standardne veličine i moraju biti u pratnji osobe koja im može pomagati tokom putovanja. Invalidska kolica koja se nalaze na brodu mogu se koristiti samo za hitne slučajeve. Bilo koji putnik koji se ukrca na brod, ili dopusti bilo kojem drugom putniku, koji se nalazi pod njegovim nadzorom, da se ukrca na brod a pati od neke bolesti, ozlede ili je mentalno ili telesno oštećen, ili boluje od bilo koje zarazne bolesti koja može ugroziti zdravlje ostalih putnika na brodu biće odgovoran za gubitak ili plaćanje bilo kakvih troškova koje će Prevoznik morati da plati zbog toga što mu neće dozvoliti da pristane u određenu luku. Trudnicama u bilo kojem stadiju se preporučuje da zatraži lekarski savet pre putovanja. Žene koje su trudne više od 28 nedelja (ili će biti trudne više od 28 nedelja na kraju putovanja) moraju imati lekarsku potvrdu da moše da preduzme putovanje. Prevoznik ne može, zbog sigurnosnih razloga, prevoziti trudnice koje su trudne 28 ili više nedelja u vreme polaska. Prevoznik zadržava pravo da zahteva lekarsku potvrdu u bilo kojem stadijumu trudnoće i da odbije da primi putnicu na brod ako Prevoznik i/ili kapetan broda smatraju da putnik neće biti siguran tokom putovanja. Ako trudnica nije informisala prevoznika ili doktora na brodu o svojoj trudnoći, tada je prevoznik oslobođen svake daljnje odgovornosti. Doktor koji se nalazi na brodu nije kvalifikovan za porođaje ili za pružanje pre ili postporođajnog lečenja i Prevoznik nema nikakvu odgovornost da omogući takvu uslugu ili opremu. Trudne putnice mogu videti u posebnom obrascu sve o medicinskim uslugama i opremi koja se nalazi na brodu. Vakcinacija Pre nego što otpočne krstarenje, putnik je dužan da izvrši vakcinaciju u slučaju da na krstarenju posećuje zemlju za koju je ona propisana odnosno preporučena od strane Svetske Zdravstvene Organizacije. U Republici Srbiji za pitanja vakcinacija je nadležan Institut „Dr Milan Jovanović Batut”, ulica Dr. Subotića 5, Beograd, tel. 011/26 84 566 lokal 32. i sa njima se posavetujte o propisima Svetske Zdravstvene Organizacije o obaveznim vakcinacijama pre puta u zemlje koje ćete posetiti na Vašem krstarenju. Kompanija “MSC crusies” ne može da snosi bilo kakvu odgovornost za putnike koji ne prate pravila o prtevencijama zaraznih bolesti. Obveze organizatora putovanja Organizator putovanja je odgovoran prema putniku u slučaju da ne ispuni obveze preuzete prodajom krstarenja - turističkog aranžmana. Organizator nije odgovoran za bilo koji gubitak ili potraživanje putnika koji nastane zbog neuobičajene, nepredvidive ili neizbežne okolnosti izvan kontrole organizatora, za bilo koje činjenje ili propust treće strane koja nije u vezi s putovanjem ili u bilo kojem slučaju više sile, uključujući, ali neograničavajući se samo na štrajkove, direktive Vlade, direktive izdate od strane osiguravatelja, terorističkih aktivnosti ili drugih sličnih događanja. Organizator ne odgovara za propuste koje bi u izvršenju obveza prema putniku mogla počiniti putnička agencija ili drugi posrednici u izvršenju ugovora. Prtljag i lična imovina putnika Svakom putniku je dozvoljeno da ponese sa sobom dve putne torbe i dva komada ručnog prtljaga. Ako putnik želi da ponese više prtljaga, on tada mora da plati taj višak prtljaga po Prevoznikovim aktuelnim cenama. Putnikov prtljag i imovina uključuje samo lične stvari, i bilo kakav komercijalno tržišno vlasništvo biće dodatno naplaćeno. Prevoznik nije odgovaran za lomljivu ili kvarljivu imovinu koju putnik ponese. Bilo kakve životinje ili ptice nisu dopuštene na brodu, osim pasa obučenih da pomažu osobama s invaliditetom, podrazumijevajući naravno da je Prevoznik dao svoje odobrenje u vreme kada je karta kupljena. Putnik će u potpunosti biti odgovoran za takvog psa. Putnici s sopstvenim invalidskim kolicima moraju proveriti da li je odgovarajući smeštaj raspoloživ još za vreme izrade rezervacije, i da je pisani prilog potpisan od strane Putnika i Kompanije te dodan Karti i Ugovoru. Putnik prihvaća i treba da organizuje drugog Putnika da mu pomaže tokom Putovanja. Sav prtljag mora da bude sigurno upakovan i jasno označen. U slučaju da prtljag nije dovoljno dobro označen, Prevoznik nije odgovoran za gubitak, oštećenje ili kašnjenje u isporuci bilo kakvog prtljaga. Prevoznik nije odgovoran za gubitak ili štetu na Putnikovom prtljagu i/ili drugoj imovini dok je pod nadzorom lučkih radnika ili drugih nezavisnih obalskih zaposlenih ljudi u luci. Sav prtljag mora biti podignut po dolasku Broda u poslednju luku ili će biti uskladišten na Putnikov rizik i trošak. Putnik nije dužan da plati ili primi ikakav Opšti Prosečni doprinos za prtljag ili ličnu imovinu. Prevoznik ima pravo zadržavanja i pravo prodaje na aukciji ili drukčije, bez obaveštavanja Putnika, na bilo koji prtljag ili drugu imovinu koja pripada nekom Putniku zbog neplaćenog troška koji je od Putnika postao troškom Prevoznika, ili njegove Posluge, Agenata ili Predstavnika. Odgovornost putnika za štetu Putnik se smatra odgovornim i mora da platiti Prevozniku za bilo kakvu štetu na Brodu i/ili na njegovom namještaju ili opremi ili bilo kojoj drugoj imovini Prevoznika učinjenu namernim ili slučajnim činom ili propustom Putnika ili bilo koje osobe za koju je Putnik odgovaran uključujući, ali nije ograničeno na, decu ispod 18 godina koja putuju s Putnikom. Alkoholna pića i hrana Alkoholna pića, uključujući vina, žestoka pića, pivo i druga alkoholna pića dostupni su za kupovinu na brodu po fiksno određenim cenama. Putnicima nije dozvoljeno uneti na brod alkoholna pića i hranu tokom putovanja. Prevoznik i/ili posluga i/ili agenti mogu zapleniti alkohol i hranu donešenu na brod. Prevoznik i/ili posluga i/ili agenti mogu odbiti poslužiti putniku alkohol ili ga dalje točiti ako procijene da on stvara opasnost drugim putnicima i/ili brodu. Ograničenje odštete Odgovornost organizatora je ograničena i međunarodnim konvencijama koje tretiraju predmet, posebno Varšavskom konvencijom o avionskom prevozu od 12.10.1929, Bernskom konvencijom o željezničkom prevozu od 25.02.1961, a od možebitne drugačije odgovornosti Briselskom konvencijom od 23.04.1970. Reklamacije i odštetni zahtevi O bilo kakvom nedostatku u izvršenju ugovora organizator ili njegov ovlašćeni agent treba da bude odmah pismeno obavešteni od putnika. U slučaju reklamacije putnik treba da je pošalje preporučenom poštom unutar roka od 10 radnih dana od dana završetka krstarenja. Putno osiguranje U trenutku potpisivanja zahteva za rezervacijom, putniku savjetujemo i zaključenje putnih polisa osiguranja putem svoje agencije ili neke osiguravajuće firme.