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IKEA FAMILY LOYALTY PROGRAMME TERMS AND CONDITIONS The IKEA FAMILY loyalty programme, the use of the IKEA FAMILY card (and any temporary IKEA FAMILY card that is issued at any time), any visits and any rewards under the programme are all subject to the following terms and conditions. You accept these terms and conditions when you sign up to the IKEA FAMILY loyalty programme. When we refer to "you" and "your" we mean the IKEA FAMILY member. The IKEA FAMILY card and the temporary IKEA FAMILY card is issued by us and remains our property. We can end the IKEA FAMILY loyalty programme (giving 14 days’ notice), refuse to issue IKEA FAMILY cards, and cancel IKEA FAMILY cards. You must be a UK resident and aged 18 or over. We may alter or amend any aspect of the IKEA FAMILY loyalty programme. Any IKEA FAMILY card usage applies to the IKEA UK stores only. From time to time, other promotional partners may be part of the IKEA FAMILY loyalty programme. These third party promotions will also be subject to the terms and conditions of the third party involved. The IKEA FAMILY card is not transferable, and can only be used by the person whose signature is on the card. The IKEA FAMILY card is not a debit or credit card or a guarantee card. The IKEA FAMILY loyalty programme is only for personal and consumer use. How we use your personal information We will safeguard any information you provide under the IKEA FAMILY loyalty programme in accordance with our Privacy Policy and these terms. We will use the details you provide, together with the information your IKEA FAMILY card tells us about what you buy in our stores to: understand what you like to buy; help make IKEA FAMILY better for you; and contact you with offers and information about products and services that may be of interest to you. We will share your details with the IKEA group of companies (including IKANO Financial Services Ltd, IKEA FAMILY Services AB) who may offer products and services which may interest you. We will share your details with any business that processes IKEA FAMILY information on our behalf (e.g. printers who need certain details to print our mailings). We may also use and share information relating to groups of customers without identifying individuals to learn more about customer behaviour and find ways of enhancing our services to you. For further information please review the IKEA Privacy Policy. You have the right to request a copy of the information we hold about you, to have changed any inaccuracies in the details we hold about you, the right to object to the use of your data and the right to block any specific uses of your data, by writing to us at: IKEA FAMILY, 255 North Circular Road, London, NW10 0JQ. These terms and conditions include the IKEA Privacy Policy. If at any time you wish to cancel your membership, please write to: IKEA UK, Retail, 2nd Floor, Fletton Park, Peterborough, PE2 9ET. IKEA FAMILY COUPON TERMS AND CONDITIONS The following terms are valid for all IKEA FAMILY coupons. Additional terms and conditions may be specified on the coupon. - IKEA FAMILY coupons are only valid on the dates stated on the coupon. - IKEA FAMILY coupons can only be used by IKEA FAMILY members. Your IKEA FAMILY card must be presented to the cashier when you redeem your IKEA FAMILY coupon. - Only one IKEA FAMILY coupon can be used per transaction. - IKEA FAMILY coupons are only valid towards qualifying purchases made in the stated IKEA UK store. - IKEA FAMILY coupons cannot be used towards purchases of IKEA gift cards or IKEA services unless specifically stated. - IKEA FAMILY coupons cannot be used towards purchases in the IKEA cafe, IKEA Bistro, IKEA Swedish food market or IKEA restaurant unless specifically stated. - IKEA FAMILY coupons cannot be used in conjunction with any other promotional offers or discounts. - Damaged, defaced, illegible, copied or altered IKEA FAMILY coupons will not be accepted. - IKEA FAMILY coupons cannot be redeemed for cash, have no cash value and no change will be given. - IKEA FAMILY coupons cannot be transferred, sold or in any way traded. - We can withdraw or amend IKEA FAMILY coupon promotions as necessary due to circumstances outside our reasonable control. All returns are subject to our Returns policy, with the following restriction: if you return qualifying items to the extent that you no longer meet the eligibility conditions of the offer then, depending on the reason for the return, we reserve the right to deduct the value of the benefit of the offer from any refund due to you. IKEA FAMILY FREE PRODUCT INSURANCE TERMS AND CONDITIONS The following terms are valid for the IKEA FAMILY free product insurance. You can insure your new products against accidental damage on the way home and during assembly by swiping your IKEA FAMILY card at the check-outs. - This benefit only applies to IKEA FAMILY members. - To insure your products your IKEA FAMILY card must be presented and swiped at the time of purchase. - This benefit only applies to purchases made at IKEA UK stores. The benefit can only be claimed in-store and not by contacting Customer Services. - This benefit does not apply to purchases of IKEA gift cards or purchases made in the IKEA cafe, IKEA Bistro, IKEA Swedish food market or IKEA restaurant. - This benefit does not apply to purchases picked, transported, assembled or installed as part of our additional IKEA services, as they are covered by the service provider, as outlined in their terms and conditions. - This benefit does not apply to cut fabric, or goods ordered to your specification e.g. custom made worktops or made to order sofas. - This benefit does not apply to purchases from the Bargain Corner. - To claim under the insurance, your IKEA FAMILY card must be presented together with proof of purchase when returning any damaged item. - Products found to be damaged will be replaced on a like for like basis or you will be issued with a refund card to the current selling price of the item. - You have 90 days from the date of purchase to claim under the insurance. - This benefit is in addition to any other separate insurance provisions you may have. - This benefit is in addition to our Returns policy. - This benefit does not affect your statutory rights. IKEA FAMILY SWIPE A SURPRISE TERMS AND CONDITIONS This Promotion is organised by IKEA Limited (Company Number 1986283) (“IKEA”) whose registered office is at Witan Gate House, 500-600 Witan Gate West, Milton Keynes, MK9 1SH. Any questions or queries regarding the competition should be sent to the IKEA FAMILY Manager, IKEA Ltd, 255 North Circular Road, London NW10 0JQ. Entry Requirements The Swipe a Surprise promotion is a promotion where IKEA FAMILY members can win prizes by using their IKEA FAMILY account (the “Promotion”) Eligible Entrants may participate at IKEA stores in Southampton, Bristol, Cardiff, Warrington, Manchester, Birmingham, Coventry, Belfast, Glasgow, Edinburgh, Gateshead, Leeds, Milton Keynes, Lakeside, Wembley, Nottingham, Reading; (“Participating Store”). The Swipe a Surprise promotion will be active on the following dates: 26/09/2016 to 20/11/2016. Each individual (who qualifies as an Eligible Entrant) is limited to using one till receipt per day. All entrants must be an IKEA FAMILY member, be over 18yrs and be a resident within the UK (“Eligible Entrants”). Proof of eligibility may be required. Eligible Entrants will be entitled to claim a prize (“Winners”) subject to availability ranging from a trip to Sweden, a photo shoot, a Swedish dinner party, an IKEA Gift Card up to £1,000, IKEA products priced up to £50, money off vouchers up to £20, IKEA Swedish Food Market vouchers up to £10 and IKEA Restaurant and Bistro products (“Prizes”). Your IKEA FAMILY card and voucher must be presented when collecting your prize. New members joining via a paper application form will be ineligible until receipt of an IKEA FAMILY membership card. This promotion is not open to IKEA’s printers and agents, the suppliers of the prizes and any other companies or persons associated directly with the promotion. IKEA reserves the right to decline and/or disqualify any ineligible entries. How to participate To enter, Eligible Entrants must swipe their IKEA FAMILY membership card, (if the Eligible Entrant is unable to swipe their IKEA FAMILY membership card, their temporary card or membership number may be used) when making a purchase at the Participating Store (excluding purchases made online, at Order and Collection Points, at the Restaurant, Swedish Food Market, Bistro, Café, or for home delivery, installation services, pick or pick and delivery or other services provided by IKEA). Once swiped, Eligible Entrants will be provided with a till receipt featuring a unique barcode which shall remain active until 20/09/2016. To discover their surprise Winners must take their till receipt to any IKEA FAMILY kiosk located within the Participating Store, scan the barcode, or input the numbers below it, and follow the on screen instructions. The Winner will be presented with a voucher which will indicate which prize has been won. This excludes Wembley, where Winners can only discover their surprise through swipe.myikeafamily.com (see article 10.) Alternatively, Winners can also visit swipe.myikeafamily.com and input the numbers beneath the barcode to view the prize that awaits in-store. Prizes Every eligible entrant will win a prize. Prizes are randomly selected from one of the following; 11.1 1 of 17 trips to Sweden (including £500 spending money), one prize to be won in each store. 11.2 1 of 17 photo shoots for you and your family at the Winners’ own home, one prize to be won in each store. 11.3 1 of 17 Swedish dinner parties in your own home, one prize to be won in each store. 11.4 1 of 85 IKEA Gift Cards (17x £1000, 17x £750, 17x £500, 17x £150 and 17x £50 available); 11.5 1 of c60898selected IKEA products priced between £0.49 and £50; 11.6 1 of c1,467 money off vouchers (ranging between £5 and £20); 11.7 1 of c4,592 Swedish Food Market vouchers (£5 and £10 vouchers available); and 11.8 1 of c219,967 IKEA Restaurant vouchers (ranging between a free donut and a dinner for four). All prizes are non-negotiable, non-transferable and non-refundable. No cash or credit alternatives will be given in exchange for the whole or any part of the prizes. IKEA reserves the right to substitute any prize with a different prize or equivalent value in the event of circumstances outside of its control. All Winners are responsible for any additional expenses and arrangements not specifically included in the prizes. This may include, but is not limited to any necessary travel documents, passports and visas. Provisions applying to specific prize claims The trip to Sweden, photo shoot and Swedish dinner party prizes are provided by The NDL Group, Unit 12, Deane House Studios, Greenwood Place, London. These prizes are subject to The NDL Group’s own terms and conditions, a copy of which can be found at swipe.myikeafamily.com, at the IKEA FAMILY kiosk, or in the Customer Returns area. Trip to Sweden Travel is subject to availability at the discretion of the organiser and excludes Christmas, New Year, Valentines, Easter and Bank Holidays (both UK and Sweden). Travel must be booked a minimum of 6 weeks before departure. Departure airport used will be dependent on the direct availability from the Winners’ nearest available international airport, which may not necessarily be the closest. Non UK passport holders may need a visa for this destination, which they should arrange with the Embassy at their own expense Including all taxes and surcharges. Transport from Stockholm airport to hotel vicinity, and return to Stockholm airport is included. Transfers to and from the UK airport are not included. Hotel is a 4 star Hotel and is based on 4 people sharing 2 twin or double rooms or a family room with ensuite bathroom on a bed and breakfast basis. Dinners are based on 4 people enjoying 2 courses from the a la carte menu with half a bottle of house wine or soft drinks, mineral water and coffee. Lunches are based on 4 people enjoying 1 course with a soft drink per person. Kayak tour lasts for 2 hours. Departure time is subject to availability at time of booking. The activity is seasonal, should it be unavailable at time of travel the activity will be substituted for an alternative. Minimum age for participants is 12 years. The Viking tour is subject to availability at time of booking. Tour departs at 0900 from a number of central Stockholm Hotels. Travel insurance is subject to normal terms of acceptance. Pre-existing medical conditions may not be covered. No age restrictions apply. The prizes must be claimed and booked by the prize winner within 12 months from the date of our initial correspondence with them. The Winners must comply with the terms and limitations of the travel insurance policy offered as part of the prize. Contact The NDL Group for further details. The Winners must comply with the terms and conditions of the airline and other transportation and venues included. There may be additional terms and conditions imposed by The NDL Group which must also be complied with. IKEA will not be responsible for the Winners’ failure to comply with such terms and conditions. The Winner must have sufficient financial resources to meet any financial commitment which the Winner may incur in connection with the prize (including, without limitation, transfers to and from the airport, meals and drinks). Swedish Dinner Party If a Winner has won the Swedish Dinner Party prize, they must speak to the duty manager of the Participating Store. The NDL Group will contact the Winner once they have received their details from the duty manager. The personal chef is subject to availability at time of booking. The dinner is based on up to 6 adults enjoying a 4 course Swedish inspired dinner with snaps, half a bottle of wine, mineral water and coffee per person. The personal chef will contact the Winner to discuss the menu and any dietary requirements before the dinner party takes place. The personal chef and waiting staff will cook, serve and clear away before they leave. All prizes must be claimed and booked by the Winner within 12 months from the date of The NDL Groups’ initial correspondence with them. The Winner must confirm that all their electrical and gas appliances are safe to use and that a valid home insurance policy is in place. IKEA can accept no liability for any damage or loss suffered by the Winner as a result of hosting the Swedish dinner party. Photo Shoot If a Winner has won the Photo Shoot prize, they must speak to the duty manager of the Participating Store. NDL Group will contact the Winner once they have received their details from the duty manager. The photography session will last between 2 – 4 hours and is subject to availability. Winner will receive 5 selected 8x12 prints and a digital file of 50 images. All prizes must be claimed and booked by the prize winner within 12 months from the date of The NDL Groups’ initial correspondence with them. The acceptance of this prize indicates the Winner’s agreement and consent to the photographer and his/her assistants to attend their private home (located within the UK) for the purposes of the photo shoot. IKEA Gift Cards IKEA Gift Cards are not redeemable against IKEA Services, solar panel products and installation. The IKEA Gift Card must be used in accordance with the IKEA Gift Card Terms and Conditions, which can be found at http://www.ikea.com/ms/en_GB/popup/gift_card_terms_conditions.html Product Surprise To redeem the prize, the Winners must locate the product won within the Participating Store on their next visit and bring it, together with your voucher, to a cashier at the check-out. The voucher will entitle the Winner to claim one free product as specified on the voucher. No additional purchases are necessary. The Winner’s statutory rights are not affected. Food Surprise For Hot Dogs and Donuts, the Winners must take their voucher to the fast food counter (Bistro) behind the check-outs. For the Dinners for 2 and 4 the Winners must take their voucher to a cashier within the IKEA Restaurant. Each voucher will entitle the winner to claim one free product as specified on the voucher. No additional purchases are necessary. The winner’s statutory rights are not affected. Money-off Surprise Money-off vouchers are available in the following amounts: • £5 To redeem the voucher, the winner must take it along with your products to a cashier who will apply the discount to your total basket spend. The voucher can only be used once and has no cash value. The voucher cannot be exchanged for cash and if a purchase is made for a lower amount, no change can be given. The winner’s statutory rights are not affected. In the event of a refund, the winner will not be entitled to a cash refund in respect of the value of the money off voucher used for the original purchase. Money-off vouchers cannot be used retrospectively and cannot be used towards purchases from IKEA Shop Online, IKEA Gift Cards, IKEA Café, IKEA Bistro, IKEA Swedish Food Market, IKEA Restaurant or IKEA Services inclusive of Home Delivery, Installation, Assembly and Kitchen planning unless specifically stated. Money-off vouchers also excludes solar panel products and installation. Swedish Food Market Money-off Vouchers Money-off vouchers are available in the following amounts: • £5 To redeem the prize, the Winner must take the voucher together with your qualifying IKEA purchases and your IKEA FAMILY card (or temporary card or membership number) to the cashier within the Swedish Food Market. Swedish Food Market money off vouchers can only be redeemed in the Swedish Food Market in the Participating Store. The voucher can only be used once and has no cash value. The voucher cannot be exchanged for cash and if a purchase is made for a lower amount, no change can be given. The winner’s statutory rights are not affected. In the event of a refund, the winner will not be entitled to a cash refund in respect of the value of the money off voucher used for the original purchase. General conditions Your IKEA FAMILY card (or temporary card or membership number) and voucher must be presented when collecting your prize. IKEA takes no responsibility or liability for any till receipts or vouchers lost or damaged. IKEA reserves the absolute right to disqualify entries in the event that IKEA has reasonable grounds for believing that the entrant has acted in a way which is inconsistent with these terms and conditions and the spirit of the promotion or has acted in a way which IKEA consider to be inappropriate, unlawful, or offensive. IKEA will not be liable for any loss arising from the postponement, cancellation, delay or changes to the prizes beyond its control or for any act or default of any third party supplier. Information collected from entrants will only be disclosed to third parties if they are a winner of a main prize and then only to such third parties who need to know it in order to enable you to receive your prize. By entering this competition, you consent to us disclosing your personal information in this way notwithstanding that such third parties may be located outside the European Economic Area. IKEA may wish to publish winners’ names and details on its website and via other media channels for advertising and publicity purposes. The winners agree to the use of their name, photograph and any other relevant details and will co-operate with any other reasonable requests made by IKEA in relation to this promotions’ publicity. By entering this competition, entrants consent to this information being used in this way without further consent, notification or compensation. This competition and any dispute or claim arising out of or in connection with it, shall be governed and construed in accordance with English law in English courts. By entering this competition, all entrants will be deemed to have accepted and agreed to be bound by these terms and conditions.
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Uvjeti članstva u IKEA FAMILY programu FAMILY program (program), korištenje IKEA FAMILY kartice (odnosno privremene IKEA FAMILY kartice koja se može izdati u bilo koje vrijeme), bilo koji posjeti člana i nagrade u sklopu programa podliježu sljedećim uvjetima: IKEA FAMILY karticu odnosno privremenu IKEA FAMILY karticu izdaje IKEA Hrvatska d.o.o. i iste su njezino vlasništvo. IKEA Hrvatska d.o.o. zadržava pravo na: (a) ukidanje programa (uz prethodnu obavijest 14 dana prije nastupa ukidanja koja obavijest može biti dana putem internet stranice www.IKEA.hr/family); (b) odbijanje izdavanja IKEA FAMILY kartice; i (c), temeljem razumnih razloga, povlačenje ili poništavanje IKEA FAMILY kartica ili skupljenih posjeta na kartici, ili mijenjanje ili nadopunjavanje uvjeta IKEA FAMILY programa. Svi članovi IKEA FAMILY programa moraju imati najmanje 14 godina. Osobe mlađe od 18 godina za učlanjenje u IKEA FAMILY program moraju predočiti svoju osobnu iskaznicu. Korištenje kartica primjenjuje se samo na robne kuće u okviru IKEA Hrvatska d.o.o. IKEA robne kuće izvan Republike Hrvatske odlučit će same o prihvaćanju hrvatske IKEA FAMILY kartice. IKEA FAMILY kartica ne može se prenositi na druge osobe. Smije ju koristiti isključivo osoba čiji su ime i prezime kao i potpis na kartici. IKEA FAMILY kartica može se koristiti samo u IKEA robnim kućama i kod ostalih promotivnih partnera koji su eventualno s vremena na vrijeme uključeni u program. Ponude tih trećih strana podliježu uvjetima istih. IKEA FAMILY kartica ne može se koristiti kao debitna ili kreditna kartica ili kao garantna kartica. IKEA FAMILY program namijenjen je samo osobnoj upotrebi i upotrebi za kupovinu. Potpis na prijavi i korištenje IKEA FAMILY kartice (ili bilo koje privremene kartice koja se može izdati u bilo koje vrijeme) sadrži tvoj pristanak na ove uvjete. Ovi uvjeti uključuju IKEA Pravila o zaštiti osobnih podataka i IKEA FAMILY – zaštitu i korištenje podataka koji se nalaze u nastavku. IKEA Hrvatska d.o.o. može suspendirati ili zatvoriti tvoj IKEA FAMILY korisnički račun prema vlastitom nahođenju ako IKEA Hrvatska d.o.o. posumnja na neovlašteno korištenje i zloupotrebu usluga. Kako bi zadržala dobru kvalitetu obrade podataka i pridržavala se Zakona o zaštiti osobnih podataka (Narodne novine br. 106/12), IKEA Hrvatska d.o.o. može zatvoriti tvoj IKEA FAMILY korisnički račun i izbrisati sve tvoje osobne podatke ako nisi bio/bila aktivan/aktivna više od 3 godine. Ako u bilo kojem trenutku želiš otkazati članstvo, molimo te, obrati nam se pisanim putem: IKEA Hrvatska d.o.o., Alfreda Nobela 2, 10361 Sop, Republika Hrvatska. *Razumnim razlozima smatraju se: (i) bilo kakva zloupotreba ili pokušaj zloupotrebe IKEA FAMILY programa; (ii) bilo kakvo korištenje ili pokušaj korištenja IKEA FAMILY kartice na način koji nije u skladu s ovim uvjetima; ili (iii) bilo kakva razumna sumnja na prijevaru člana i nepoštivanje IKEA FAMILY programa. IKEA Hrvatska d.o.o. (“mi”, “nas”, “naš”) jamči da će čuvati i štititi sve podatke koje nam dostaviš. Mi koristimo te informacije kako bismo mogli razumjeti što kupci vole kupovati i kako bismo napravili ponude i dali informacije o proizvodima i uslugama koje bi te mogle zanimati. Tvoje ćemo podatke dijeliti s tvrtkama IKEA Grupe koje mogu nuditi proizvode i usluge koje bi te mogle zanimati te s drugim društvima koja u naše ime obrađuju IKEA FAMILY podatke. Druga društva koja u naše ime obrađuju IKEA FAMILY podatke su društva IKEA Svenksa A.B. sa sjedištem u Kraljevini Švedskoj i IT&O Management Consulting GmbH sa sjedištem u Republici Austriji. Također, možemo koristiti i dijeliti podatke i informacije u vezi s grupama kupaca bez identificiranja pojedinaca kako bismo saznali više o ponašanju kupaca i pronašli načine za poboljšanje naših usluga za tebe. Za više informacija, molimo, ponovno pogledaj IKEA Pravila o zaštiti osobnih podataka. Imaš pravo zatražiti presliku svojih informacija koje čuvamo i promijeniti bilo kakve netočne podatke. Također, imaš pravo prigovoriti na upotrebu svojih podataka i blokirati specifičnu upotrebu tvojih podataka putem pisane zamolbe tvrtki IKEA Hrvatska d.o.o., Alfreda Nobela 2, 10361 Sop, Republika Hrvatska, na pažnju marketing odjelu. Sljedeći uvjeti vrijede za sve IKEA FAMILY vaučere. Dodatni uvjeti mogu biti naznačeni na vaučeru. Vaučeri vrijede isključivo na datume koji su na njima naznačeni. Vaučere mogu koristiti isključivo članovi IKEA FAMILY programa. IKEA FAMILY kartica i vaučer moraju se predočiti prilikom kupovine. Za jednog IKEA FAMILY člana vrijedi samo jedan vaučer. Dopuštena je upotreba samo jednog vaučera po transakciji. Vaučeri vrijede samo za odgovarajuće kupovine u robnim kućama isključivo u Republici Hrvatskoj. Isti ne vrijede za internetsku kupovinu. Ako je ime robne kuće navedeno na vaučeru, vaučer vrijedi samo za odgovarajuću kupovinu obavljenu u toj robnoj kući. Vaučeri se ne mogu koristiti za kupovine preko IKEA Shop Online, IKEA poklon kartice, u IKEA kafiću, IKEA Bistrou, IKEA Trgovini švedske hrane ili IKEA uslugama kućne dostave, instalacije, montaže i planiranja kuhinje, osim ako nije drugačije navedeno. Oštećeni, izlizani, nečitki, kopirani ili izmijenjeni vaučeri neće se prihvatiti. Vaučeri se ne mogu koristiti za promotivne ponude ili popuste. Vaučeri se ne mogu mijenjati za gotovinu. Vaučeri nemaju gotovinsku vrijednost i iznos kupovine treba biti jednak vrijednosti vaučera jer se ostatak novca ne vraća. Vaučeri se ne mogu prenositi, prodavati i njima se ne smije trgovati. IKEA zadržava pravo na povlačenje ili mijenjanje ponuda vaučera po potrebi i u skladu s okolnostima izvan razumne kontrole tvrtke IKEA Hrvatska d.o.o. Svi povrati podliježu pravilima za povrat robe tvrtke IKEA Hrvatska d.o.o. Ako na temelju vaučera imaš pravo na poklon karticu ili promotivni proizvod i ako isti kupljeni proizvod vratiš, ponuda ne vrijedi te poklon karticu ili promotivniproizvod trebaš vratiti. Ako to ne napraviš, IKEA Hrvatska d.o.o. zadržava pravo naplatiti promotivni proizvod (koristeći način plaćanja koji si koristio/la kod kupovine) bez slanja ikakvih daljnjih obavijesti. U redu je promijeniti mišljenje. Za povrat cijelog iznosa, ti samo trebaš vratiti nekorišteni proizvod u originalnom pakovanju u roku od 90 dana te predočiti račun. IKEA FAMILY članovima nudimo neograničen rok za povrat proizvoda umjesto roka od 90 dana. Kako bi imao/la pravo na ovu pogodnost, moraš biti IKEA FAMILY član te trebaš pokazati svoju IKEA FAMILY karticu na blagajni u trenutku kupovine proizvoda. Ako uvjeti za povrat nisu ispunjeni, IKEA zadržava pravo odbiti izvršiti povrat. Proizvodi s odjela KAKVO JE – TAKVO JE ne mogu se zamijeniti niti vratiti. Za više informacija, kontaktiraj našu Službu za kupce. IKEA FAMILY članovi dobivaju besplatno osiguranje proizvoda od slučajnih oštećenja tijekom prijevoza doma. Osiguranje vrijedi za sve kupljene proizvode, a ne samo na proizvode s IKEA FAMILY cijenom. IKEA će zamijeniti oštećeni proizvod novim proizvodom ili će vratiti novac ako tog proizvoda nema više na zalihama. Sve što trebaš napraviti jest pokazati IKEA FAMILY karticu u trenutku kupovine proizvoda. Za povrat osiguranih proizvoda posjeti robnu kuću u roku od 15 dana od datuma kupovine te donesi oštećeni proizvod, svoju IKEA FAMILY karticu te račun. Povrat se može tražiti samo u robnoj kući. Povrat se ne može tražiti kontaktiranjem Službe za kupce putem telefona, porukom e-pošte ili preko internetske stranice. IKEA FAMILY osiguranje proizvoda tijekom prijevoza vrijedi samo za cash & carry proizvode. Ne vrijedi za dostavljene proizvode. Kako bi stekao/la pravo na ovo IKEA FAMILY osiguranje proizvoda tijekom prijevoza, moraš biti IKEA FAMILY član te moraš pokazati IKEA FAMILY karticu na blagajni prilikom kupovine proizvoda. Posljednja izmjena: 07. srpnja 2014.