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Help & Frequently Asked Questions Need some help? Feel free to contact us on cs@kaymu.pk or by phone on 042-111-152-968. Our Customer service team is waiting for your questions and suggestions. NEW! Jump now on our LiveChat and get live answers from our customer service team. Beforehand, please read our frequently asked questions below to quickly find answers to your queries. General ● What is Kaymu? Kaymu is an online marketplace where individual sellers and buyers can offer and buy products from a broad range of categories and have them delivered directly to their home! ● Why should I choose Kaymu? Kaymu is a trusted marketplace with over 500.000 visitors a month. It enables buyers to compare prices of different sellers and find good deals from the comfort of their home. It also offers individuals the possibility to easily sell items to a broad customer base all over Pakistan. ● How does it work? To get started on Kaymu, all you need to do is to register online with a valid email address. Provide all the data asked for during registration correctly. As soon as you have filled in all your data, you will receive an email from us. Check your contact data carefully and confirm. Now, you're good go! Start buying or selling on Kaymu today! ● Do I have to register to use Kaymu? Yes, you have to register in order to sell or buy products on Kaymu. Registration is free and only takes a few minutes. ● Do I have to pay to use Kaymu? No, Kaymu is completely free for buyers. Sellers do not pay for listing their products on the website but they will be charged a small commission once they sell the product. ● I forgot my password? Can I reset it? To retrieve your password click on “Forgot Password?”. You will be asked to fill in and submit your email address. After doing so, you will receive an email which enables you to reset your password. ● Can I change my email address? It is possible to change your email. To do so, you need to login and click on “My Account.” This will lead you to your account control panel. Go to “Account Settings.” There, you will find the option “Change Email”. Enter your new email address here and click “Save”. That’s it. ● I cannot upload any pictures. What is wrong? Make sure your picture is either JPEG or PNG format. Other formats are not supported. Also, you might want to check your browser. We recommend using “Google Chrome” or “Mozilla Firefox”. A very slow Internet connection can also pose problems in uploading pictures. ● I cannot register on your website. Can you help me? Make sure you have filled out all required fields. Click on register and take a look at the information highlighted in red to complete your registration. Once the registration form is filled out and submitted, an email notification will be sent to your email. Please make sure you access your email account to verify it. ● Do I need a separate account to buy or sell? No, you don’t need a separate account. One account enables you to sell and buy products on Kaymu. ● Why are all items on Kaymu labelled as “fixed price” items? A fixed price listing is a listing with a set price, which is non-negotiable. This way, a fast and easy transaction is possible without the inconvenience of negotiating. This makes buying on Kaymu very transparent, and it is easy for you to compare prices. ● Is it necessary to give a feedback? Yes, it is. By giving feedback you help to promote good sellers through giving them good ratings and point out bad sellers by highlighting their weak points. Ratings and feedback will benefit all users of Kaymu as this ensures an honest and fair behaviour from all sellers and buyers on Kaymu. After purchasing and receiving a product, please take the time to give short feedback on what went well and what went wrong. This way, future customers can take your comment into consideration before making a purchase with the same seller. Selling ● Do I need to register in order to sell on Kaymu? Yes, you have to register in order to sell or buy products on Kaymu. Registration is free and only takes a few minutes. The “Register” button can be found in the upper right corner on the Kaymu website. After filling in the required details you will receive an email confirming your registration. Click on the link provided and start selling immediately. ● Why should I become a seller on Kaymu? Kaymu.pk enables you to reach a broad customer base across Pakistan with minimal effort. Kaymu provides you with the entire necessary infrastructure to promote your offers for free. As a seller, you will only be charged a small commission once you actually sell an item. The delivery and payment infrastructure Kaymu provides facilitates making business further. You have nothing to lose – so start selling now! ● How long can listings be online on Kaymu? Listings will stay active for a time period of 1-30 days, depending on your personal preference as a seller. The period can be extended afterwards. ● Can I upload images of my product? Yes, you can upload pictures of your products. We encourage you to do so. When creating a listing, you will find a section named “Upload Images.” There, you will be able to upload up to four pictures. These will be shown online and can be seen by all visitors of Kaymu.pk. Make sure the pictures you select accurately depict the product you are offering. Moreover, ensure that the pictures are PNG or JPEG format. ● Can I make changes to my listing? Only the quantity available for sale can be changed once the listing is uploaded. If you need to change anything else, please contact our customer service via email (cs@kaymu.pk), and they will be happy to help you. Once the changes are made, they will show up on the website immediately. ● Can I cancel my listing? Yes, you can. Cancelling your listing will result in the immediate deletion from the website. ● When is it necessary to cancel my listing? You should cancel your listing the moment you run out of stock or are not able to deliver the item anymore in order not to mislead any potential buyers. ● Can I include personal contact information in my listings? No, you may not include personal information like phone numbers and emails in your listings. Once a buyer shows interest in your listing and wants to purchase it, Kaymu will automatically send your contact details to the buyer so he/she will be able to contact you. ● How do I know someone wants to buy my product? When someone orders a product you have offered on Kaymu, you will get contacted by us via email, which includes all the necessary information as well as the buyer’s contact details. As a seller, you are then expected to contact the buyer and finalise the sale as soon as possible. Take this very seriously and don’t let the buyer wait. ● Can I choose to be notified via email or text when a buyer buys my item? Yes, as soon as the customer confirms the purchase, you will receive an email or SMS with the order details. ● Can we choose not to pay commission but pay a standard fee monthly? No, we only accept commission. A commission-based business model is also beneficial to you as a seller, as you only pay us when you are actually realizing a sale. ● What is in it for Kaymu? Kaymu offers you a well-functioning platform to promote your products and reach a wider customer base across all of Pakistan. Therefore, we charge a small commission on every sale you make. ● How do sellers pay their commission? All merchants/sellers will pay their commission via bank transfer. ● How does Kaymu know the transaction between buyer and seller actually took place? Kaymu requests feedback via phone or email from both, buyer and seller, seven days after the online purchase to ensure the transaction actually happened. ● Can I sell worldwide? No, Kaymu.pk only enables you to promote products within Pakistan. Buying ● How do I buy on Kaymu? All items offered on Kaymu are fixed price items, which means that prices are non-negotiable. You can simply click on “Buy Now” and finish your transaction by filling in the necessary contact details. Make sure you enter all the details correctly. You will receive a confirmation email from Kaymu afterwards. In case of any problems, please contact the Kaymu customer service team (cs@kaymu.pk). ● How do I find an item on Kaymu? If you are interested in a specific item, just type it into the search function on the top of the Kaymu website and click on “search”. All products offered on Kaymu that fit your item description will be shown. If you are not sure what you are looking for, you can simply browse our website by categories and explore the broad range of items offered. ● How do I find an item on Kaymu? After placing your order, you will receive a confirmation email including all the contact details and relevant information. In general, it takes about 7-14 days until you receive your order. In case you have any questions, contact the seller personally. If you have difficulties reaching the seller, contact us at cs@kaymu.pk Moreover, we would advise you to order items from sellers in your city as this increases the speed of your delivery or gives you the possibility to organise a local pick-up. ● How much do I pay for shipping? Shipping prices are stated on our website when purchasing the product. They vary from seller to seller. We would recommend you to order locally (e.g. order from Sellers in Lahore if you are from Lahore) to keep shipping time and fees low. ● If I order from Kaymu, will I get my items delivered to me? Yes, products ordered on Kaymu will be delivered to the address stated in your account profile. Therefore, make sure to provide an accurate delivery address. Your order cannot be delivered if the address provided by you is incorrect. You can also change this address when making a purchase. Delivery might include shipping fees. In case of any questions, contact the seller directly. If you have difficulties reaching the seller, contact us at cs@kaymu.pk ● Can I meet the seller and pick up my item? Yes, you can also contact the seller and agree on a location to meet and pay for the product. This way, no shipping costs will be charged and you are able to inspect the item before finalising the sale. ● How do I make payment? When purchasing a product on Kaymu three different payment options are offered: Kaymu Safepay, Cash on Delivery and Advance Payment. - a) When choosing Kaymu Safepay, you will receive an email from us with payment instructions you need to follow. After doing so, we will keep your money safe until you have received the item. In case you do not receive the item or are unsatisfied with it, we will return your money. This way, we ensure a fair and timely transaction. - b) When choosing Cash on Delivery, you will pay for the item when it is delivered to your address. - c) When choosing advance payment, you will have to transfer part of the amount you need to pay to the seller’s bank account in advance, (this is normally only the case for more expensive products). The seller dispatches the product once he received the amount. After receiving the product, you will need to transfer the remaining amount to the seller’s bank account. ● Are prices negotiable? No, items listed on Kaymu are offered at a fixed price, which means they are not negotiable. ● Who are the sellers on Kaymu? Can I buy products from Kaymu? All items sold on our website are being sold by third parties. These are commercial sellers and private individuals. Kaymu is not responsible for the products and their quality. Kaymu itself does not offer any products; Kaymu is just the platform facilitating the transactions between buyers and sellers. However, we are screening sellers and listings constantly to ensure only honest sellers use our website. We recommend you look for sellers that have: - a) positive feedback from previous buyers or - b) our “Trusted Seller” Badge Any Fraud Queries We place all our efforts in providing you with the safest possible online buying and selling experience. Here are some more tips to keep you safe while on Kaymu: • What are the things that potentially fraudulent sellers do? - • Sell an expensive popular item at a suspiciously low price. - • Tell you to transfer money when they're not willing to allow you see the product - • Not being up front about the authenticity of items for sale. - • Repeatedly fail to answer phone calls and email. - • Continuously provide excuses about why you haven't received an item. What should I do if I suspect a fraud seller/buyer? Feel free to contact us at cs@kaymu.pk, and email, and we will confirm the authenticity of the product/listings and the merchant/vendor. How can I avoid a fraud? We strongly urge all our buyers to use Kaymu Safepay for their transactions. Other tips to stay safe when buying on Kaymu: - Know what you are buying. - It is important you compare prices. Remember, if the price looks too good to be true, it probably is. In particular, be careful when purchasing high-tech goods, especially when prices are far below retail. Certain high-end items such as tablets, mobile phones, and notebook computers are likely targets for scammers. - Use a payment method with fraud protection.
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Pomoć i često postavljena pitanja Trebate pomoć? Naš tim je ovdje da bi vam pomogao i da biste uživali na Kaymuu te da bi odgovorili na sva pitanja koja imate. Ispod možete pronaći listu svih najčešće postavljenih pitanja. Slobodno nam se javite na [email protected] ili telefonom na 38515520650. Naš tim za korisničku podršku čeka vaša pitanja i sugestije. NOVO! Otvorite LiveChat i postavite pitanja na koja ćete isti trenutak dobiti odgovor. U međuvremenu, molimo vas pročitajte često postavljena pitanja i pronađite odgovor na svoje pitanje. Općenito - Što je Kaymu? Kaymu je hrvatska najveća online trgovina gdje možete kupovati, prodavati sve od mode, elektronike do nakita i knjiga. - Zašto bi trebao odabrati Kaymu? Kaymu vas spaja sa tisućama kupaca i prodavača diljem Hrvatske. Možete naći pouzdane trgovce sa odličnim cijenama, možete i usporediti cijene u trgovinama u vašoj blizini. Na kraju, možete i prodati svoje stare stvari i zaraditi novac. - Kako sve funkcionira? Jako je jednostavno koristiti Kaymu, sve što trebate je registrirati se. Gumb za registraciju pronaći ćete u gornjem desnom uglu web stranice. Popunite sva tražena polja s točnim podacima. Automatski ćete dobiti e-mail, pomno provjerite kontakt informacije i potvrdite. Sada možete početi sa prodajom i kupovinom na Kaymu. - Trebam li se registrirati da bi koristio Kaymu? Da bi kupovali ili prodavili trebate se registrirati. Najbitnije je da je registracija na Kaymu besplatna i vrlo jednostavna: - Kliknite na "Registriraj se" gumb i trebat ćete upisati osnovne informacije o sebi. - Dobit ćete e-mail za potvrdu računa u kojem trebate kliknuti na poveznicu i to znači da ste se registrirali na Kaymu! - Je li Kaymu besplatan? Za kupca, Kaymu je u potpunosti besplatan. Za prodavače, oglašavanje je besplatno, ali od svake prodaje trebaju platiti malu proviziju - Zaboravio sam svoju lozinku. Mogu li je resetirati? Ovako ćete vratiti lozinku. Kliknite na "zaboravio sam svoju lozinku" gumb. To će vas odvesti na stranicu gdje trebate upisati svoju e-mail adresu. Kliknite podnesi i dobit ćete e-mail sa poveznicom za reset lozinke. - Mogu li promijeniti e-mail adresu? Možete. Trebate se samo prijaviti i otvoriti će vam se upravljačka ploča računa. Pronađite kućicu s vašim informacijama, kliknite na promijeni mail i upišite novi. To je to. - Ne mogu postaviti sliku Stranica podržava JPEG i PNG format slike. Ako imate problema pokušajte promjeniti browser u "Google Chrome" ili "Mozillu". - Ne mogu se registrirati na stranici Provjerite jeste li upisali sve potrebne podatke. Kliknite na registriraj me i provjerite crveno označena polja da bi dovršili registraciju. Kada ih popunite dobit ćete e-mail sa poveznicom preko koje ćete potvrditi račun. Ako još uvijek imate problema pošaljite nam svoj broj telefona na [email protected] Nazvat ćemo vas što je prije moguće i pomoći vam u rješavanju problema. - Trebam li odvojeno račune za kupnju i prodaju? Sve što trebate je jedan račun. Sa njim možete kupovati i prodavati. - Što znače oglasi s fiksnom cijenom? To su oglasi sa fiksnom cijenom. Ne možete pregovarati o cijeni proizvoda. - Što su posebno svrstani oglasi? To su oglasi u kojima možete sa prodavačem pregovarati o cijeni, iako prodavač već ima istaknutu fiksnu cijenu. Npr, trebate ponuditi neki maksimalni iznos za koji želite kupiti taj proizvod. - Je li potrebno pisati osvrt? Vaše mišljenje pomaže trgovcima i Kaymu u njigovom rangiranju te će ostali kupci znati tko je dobar trgovac. Prodaja - Trebam li se registrirati da bi prodavao na Kaymu? Trebate se registrirati da bi oglašavali svoje proizvode. U gornjem desnom uglu web stranice pronaći ćete "registriraj se" gumb i kliknite na njega te popunite sve potrebne informacije. Dobit ćete mail u kojem se nalazai poveznicu za potvrdu računa i spremni ste za prodaju svojih proizvoda. - Što dobro dobivam od kao prodavač na Kaymu? Ovdje se nalazi puno prilika. Sa velikim marketinškim budžetom i puno iskustva u online marketingu, možemo vam pomoći da poboljšate svoju prodaju. Suradnja s nama je u potpunosti bez rizika, jer proviziju plaćate samo na proizvode prodane kod nas. - Koliko dugo oglas ostaje aktivan na Kaymu? Oglas možete biti aktivan od 1 dana do 30 dana. Također možete i produžiti rok prema svojim željama. - Mogu li staviti i slike svojih prizvoda? Na stranici oglasa vidjet ćete sekciju nazvanu 'postavi neke slike' (odmah ispod kućice za opis) gdje možete postaviti do 4 slike koje će se prikazivati. - Provjerite da su te slike u PNG ili JPEG formatu. - Mogu li mijenjati svoj oglas? Jedino što možete mijenjati je dostupna količina proizvoda. Ako trebate neke druge promjene kao npr promjena slike ili opisa, kontaktirajte našu podršku i oni će vam rado pomoći. Jednom kada sve izmjenite, promjene će odmah biti vidljive. - Mogu li otkazati oglas? To znači da se vaš proizvod briše sa popisa svih proizvoda i više nije dostupan kupcima da ga vide. - Kada je potrebno otkazati oglas? Trebali bi ga otkazati kada ga rasprodate, kako nebi zavaravali kupce. - Mogu li staviti svoje osobne informacije u oglas? Ne smijete stavljati svoj broj mobitela ili e-mail u oglas. Kada se kupac zainteresira za vaš proizvod mi ćemo mu odmah poslati vaše kontakt informacije. - Kako znam da je netko kupio moj proizvod? Kada netko nešto naruči preko naše web stranice, mi ćemo vas direktno infomirati o kupovini e-mailom s podacima kupca. Od vas se očekuje da ćete kontaktirati kupca i zaključiti prodaju. Na upravljačkoj ploči vašeg Kaymu računa možete vidjeti koliko ste proizvoda prodali.. - Mogu li birati način obavještavanja o prodaji mojeg proizvoda na Kaymu? Možete, možete birati između SMS-a i e-maila sa detaljima narudžbe. - Možemo li odabrati da plaćamo mjesečnu naknadu umjesto provizije pri svakoj kupovini? Mi uzimamo proviziju. Vrlo je važno da nam novce date tek kad ćete imati koristi od nas. Stoga je rad sa provizijama puno sigurniji način suradnje, jer su nam ciljevi jednaki. - Što Kaymu ima od toga? Naš cilj poboljšati je vašu prodaju. Za svaku prodaju, mi dobijemo proviziju. - Kako trgovci plaćaju proviziju? Svi trgovci je plaćaju bankarskim transakcijama. - Kako Kaymu zna da se dogodila transakcija između kupca i prodavača? Kada kupac pritisne kupi gumb na Kaymu, šalje se email kupcu, također i prodavaču da ih se obavijesti o transakciji. - Prodavač kontaktira kupca o preuzimanju. - Nakon 7 dana Kaymu traži osvrt kupca i prodavača o toj transakciji. - Pozitivan osvrt kupca znači da je transakcija obavljena uspješno. Ako je negativno, znamo da se nije dogodila. Ako nema osvrta, pitat ćemo trgovca je li kupac zbilja došao i preuzeo svoj naručeni proizvod. - Mogu li prodavati u svijetu? Naša web stranica podržava samo trgovinu u Hrvatskoj iz sigurnosnih razloga. Kupovina - Kako kupujem na Kaymu? Pronađite proizvod koji želite kupiti, jednom kada ga odaberete, ako je proizvod po: fiksnoj cijeni: kupite proizvod odmah po navedenoj cijeni pregovorljiva cijena: kontaktirajte prodavača direktno i pregovarajte! Jednom kada kupite željeni proizvod, dobit ćete email sa informacijama o narudžbi i podacima za kontakt prodavača. a) Kontaktirajte prodavača b) Dogovorite lokaciju i vrijeme preuzimanja c) Dođite, platite i preuzmite proizvod. - Kako pronalazim proizvode na Kaymu? Možete pretraživati po oglasima ako niste sigurni što točno tražite, ili ako želite vidjeti cjelokupnu ponudu u kategoriji. Kliknite na kategorije i pretražujte po podkategorijama. Ako vidite proizvod za koji ste zainteresirani samo kliknite na naslov. Također možete tražiti proizvode po par specifičnih riječi. U tom slučaju, idite na kućicu za pretraživanje, upišite par riječi koje opisuju proizvod, odaberite kategoriju i pritisnite traži. Otvoriti će vam se stranica sa rezultatima pretrage. Filtrirajte i pregledajte rezultate po cijeni, gradu i ako vidite nešto što vas zanima pritisnite na naslov. - Kada ću dobiti proizvod koji sam naručio? Nakon što naručite, dobiti ćete email sa potvrdom narudžbe. Budite proaktivni, kontaktirajte prodavača i predložite mjesto nalaženja i vrijeme za preuzimanje. S tim ćete osigurati da dobijete svoj proizvod što je prije moguće. Normalno, inače tom procesu treba 2-4 dana. Ako imate problema sa kontaktom s prodavačem, javite nam: [email protected] - Koliko plaćam poštarinu? To najviše ovisi o dogovoru s prodavačem. Najčešće, cijena poštarine se računa prema masi i adresi na koju se dostavlja. Budite sigurni da ste dogovorili cijenu poštarine prije nego pritisnete "Kupi sada" da bi izbjegli iznenađenja kasnije. Da bi bili sigurniji, preporučamo vam metodu plaćanja pouzeću proizvoda. - Ako naručim na Kaymu, hoće li naručeni proizvodi biti dostavljeni do mene? // Molimo kontaktirajte prodavača prije nego što izvršite kupovinu. Hoće ako je voljan dostaviti do vas. Pitajte koliko bi koštala poštarina da bi izbjegli probleme kasnije. Nemojte slati novce prije nego vidite proizvod koji ste naručili! - Mogu li se ja naći sa prodavačem i sam preuzmem svoje naručene proizvode? To je vaš odabir. Postoje tri razloga zašto je to bolje: a) sigurno je. Možete pregledati proizvod prije nego ga platite b) besplatno je. Nemorate plaćati dostavu c) brzo je. Kontaktirajte prodavača i recite mu da možete doći i pokupiti naručeno. - Kako plaćam? Kaymu trenutno nudi jedan sigurni i lagani način plaćanja. Plaćanje prilikom preuzimanja. To vam daje mogućnost pregleda kupljenih artikala prije nego ih platite. - Mogu li pregovarati cijeni? Za proizvode s "fiksnom cijenom" cijena je fiksna te morate platiti koliko trgovac traži. Za posebno označene oglase možete pitati prodavača želi li prodati taj proizvod za manju cijenu. - // Od koga kupujem proizvode? // Svi proizvodi prodani na našoj web stranici prodaju se od treće strane. Trgovci i privatne osobe koji stavljaj oglase su odgovorni za slike i opise. Ipak, mi provjeravamo sve kupce i prodavače da bi osigurali samo pouzdane osobe da trguju na našoj stranici. Da bi bili sigurno da će sve proći odlično, tražite prodavače sa a) pozitivnim osvrtima (iznad 95% + se smartra odličnim) ili b) našom oznakom pouzdani prodavač! O prevarama - Koje stvari rade potencijalni prevaranti? - Prodaju popularni poznati predmet po vrlo niskoj cijeni. - Nije otvoren u razgovorima o proizvodu. - Ne odgovara na mailove ili pozive. - Stalo smišlja isprike zašto nije dobio proizvod. - Što da radim kad sumnjam na nekog da je varalica? Slobodno nas kontaktirajte na [email protected] i mi ćemo vas obavijestiti o proizvodu. - Kako izbjeći prevaru? Jedan način je da sami preuzmete naručene artikle - tada ih možete sami provjeriti ili da se nađete s Prodavačem i platite mu kada preuzmete robu ili kad vam istu dostave. Ovo je najsigurniji način za obavljanje transakcije. Drugi načini su: - Znajte što kupujete! - Bitno je usporediti cijene. Sjetite se da, ako cijena izgleda preniska da bi bila istina, obično to i je. Posebno budite pažljivi kad je u pitanju tehnologija, pogotovo kada su cijene manje nego maloprodajne. Uređaji kao tableti, mobiteli i notebookovi su dobre mete prevaranata. - Koristite plaćanje metodom koja ima zaštitu od prevare.