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Terms & Conditions Payment Options: ShopLunaB.com accepts the following payment methods: - Visa - MasterCard - American Express - Discover - Pay Pal (online orders only) - AfterPay - Giftcards (online gift cards cannot be used instore) Your credit card will be charged immediately once your order is placed. When you enter your credit card information on Shoplunab.com, it is safe and secure. Luna Boutique uses industry-standard protocol, SSL (Secure Sockets Layer) to encrypt and secure your information. Please note any order that is placed under another card holder's name with a different bill to and ship to address may require up to 5 extra business days for processing. If the credit card processing company cannot verify the ship to recipient and address the order may be cancelled in full. We do not adjust previous purchases to sale prices or promos once the original order has been placed. Promotional Offers: An offer cannot be combined with any sales/discount codes. If a discount code is used the offer will not be granted. Promotional offers cannot be applied to any past purchases. LOST OR DAMAGED PACKAGES: You will be given an option at checkout to purchase insurance on your package. If you unselect the insurance option we will not be held liable to packages that are lost, damaged or stolen. If a claim needs to be filed for your package purchased with insurance you understand the claims process may take up to 14 days to be approved. Upto 45 day to be approved for all international orders. RETURN POLICY US RETURNS Merchandise must be postmarked for return within 21days of order date for all US orders. Merchandise returned after the 21 return policy is subject to refusal or a 20-30% restocking fee dependent on our discretion. Merchandise must be unworn and unwashed & free of any damages. Items returned with damages, stains or shown as worn will be subject to refusal. Merchandise must have all tags (if applicable) including any Vendor hangtags, attached. Items returned without applicable hangtags will be subject to refusal. Any merchandise marked "Final Sale" cannot be returned. Hair accessories, undergarments, jewelry and bodysuits cannot be returned. Items sent back worn or with makeup stains, deodorant stains, pet hair will be rejected and returned to sender or may be subject to a drycleaning per our discretion. Shoes must be returned in the original box without damage to the box or a 50% restocking fee will be accessed. If your return does not fit the criteria as stated above it will be REFUSED/RETURN TO SENDER to the address and sender listed on the package. We will not cover the cost of shipping for all returns sent back to the sender for failure to meet return criteria. The return package will be sent back via USPS third class mail which has no tracking or insurance. If you send a return that does not meet the return criteria you are taking FULL responsibility for the package and its return status back to the sender and address listed on the package. if you agree to buy a FINAL SALE ITEM if there the item is received damaged- a REFUND will not be valid on the item if there is a replacement size available All returns must be accompanied by a completed return form enclosed in your package or can be printed out below. If a return is sent back without the proper return form filled out marking Store Credit or Refund, an assumption of store credit will be assumed. We recommend tracking and insuring packages sent back for return, as we cannot be responsible for any lost/damaged return packages. If a return package is lost or stolen, you will be responsible for following the insurance claim. All returns received, will be emailed notifying you of its acceptance within 48 hours of receiving. If you do not receive an email update, please check your tracking information. If it shows your package has been delivered and you have not been emailed by us, please email us. Any sent orders being returned instore at either location will be issued a STORE CREDIT ONLY. There will be no exceptions made. All pickup orders brought into the store for an exchange will only be issued a store credit or exchange if applicable. Stores are NOT authorized to issue refunds. Any damages to an item must be communicated to us within 72 hours of delivery via EMAIL only. Once an return authorization is processed, you must return the merchandise within the 21 days from order date to receive a full refund for the item. Please note if an item purchased is a FINAL SALE item, the item will be replaced. If a replacement cannot be made a refund will be issued if returned within 14 days from return date. INTERNATIONAL RETURNS All above applicable policies apply to international orders. Unfortunately we cannot refund duties, taxes or shipping charges. REFUNDS & PROCESSING Refunds will be processed within approximately 10 business days after we receive your return, please check tracking information for delivery of your return package as we will only email you once your refund/credit has been completed. Returns for store credit will be processed free of charge. Original shipping charges are non-refundable. No refunds will be made on returns accepted past the 21 day mark. Store Credit can only be used online at our website, www.shoplunab.com and will be issued in the form of a GIFTCARD via email. Store credit never expires. Store credit is provided in U.S. Dollars. Your use of the Store Credit constitutes your agreement to our Terms and conditions. OUT OF STOCK ITEMS: Any item that could not be fulfilled will automatically be refunded to the original form of payment. We cannot issue refunds to any other payment method or card. Please note if a GIFTCARD or PREPAID card was used please retain the card # for your reference as we will refund those if paid with as original payment method. Custom Fees: CANCELLATION POLICY Orders once fulfilled cannot be cancelled without a 10-15% restocking fee. Orders fulfilled and cancelled after 7 business days will receive a store credit and cannot be cancelled for a refund of the order. PRIVACY POLICY This privacy policy sets out how Luna Boutique uses and protects any information that you give www.shoplunab.com when you use this website. Luna Boutique is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Luna Boutique may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. What we collect We may collect the following information: - name - contact information including email address - demographic information such as postcode, preferences and interests - other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: - Internal record keeping. - We may use the information to improve our products and services. - We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. - From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: - whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes - if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. List of cookies we collect The table below lists the cookies we collect and what information they store.
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Politika Privatnosti Ono što mi prikupljamo Možemo prikupiti sledeće informacije: - Ime - Kontakt informacije, uključujući e-mail adresu, li> - Ostale informacije relevantne za kupca anketama i/ili ponuda. Šta radimo s informacijama koje prikupljamo Tražimo ove informacije kako bi razumeli vaše potrebe i pružili bolju uslugu, a posebno iz sledećih razloga: - Unutrašnje vođenje evidencije. - Možemo koristiti podatke za poboljšanje naših proizvoda i usluga. - Povremeno možemo poslati promotivne poruke e-pošte o novim proizvodima, posebnim ponudama ili druge informacije koje mislimo da vam mogu biti zanimljive putem e-mail adrese koju ste ostavili. - S vremena na vreme, mi takođe možemo koristiti vaše podatke kako bi Vas kontaktirali u svrhu istraživanja. Možemo Vas kontaktirati putem e-pošte. Možemo koristiti informacije za prilagođavanje web-sajta u skladu s vašim interesima. Sigurnost Činimo sve da vaši podaci budu sigurni. Kako bi se sprečio neovlašteni pristup ili otkrivanje, informacije koje prikupljamo na internetu smo stavili u odgovarajuće fizičke, elektronske i menadžerskih procedure za zaštitu i sigurnost. Kako koristiti kolačiće (cookies) Kolačić je mala datoteka koja traži dozvolu da se nalazi na tvrdom disku računara. Nakon što se složite, datoteka je dodala i kolačić koji pomaže analiziranju web prometa ili omogućuje da znate kada posetite određenu stranicu. Kolačići omogućuju web aplikacijama reagovati na vas kao pojedinca. Web aplikacija može prilagoditi svoje poslovanje prema Vašim potrebama i željama za prikupljanje i pamti podatke o vašim željama. Mi koristimo kolačiće da bi identifikovali stranice koje se koriste. To nam pomaže u analiziranju podataka o saobraćaju web stranice i poboljšanju naše web stranice kako bi je prilagodili potrebama korisnika. Mi koristimo ove podatke samo za statističko-analitičke svrhe, a zatim se podaci uklanjaju iz sistema. Sveukupno, kolačići će nam pomoći da Vam pružimo bolje web stranice, omogućujući nam da pratimo koje stranice će vam biti korisne a koje ne. Kolačić nam ni na koji način ne daje pristup vašem računaru ili bilo kakve informacije o vama, osim podataka koje ste izabrali podeliti s nama. Možete prihvatiti ili odbiti kolačiće. Većina web pretraživača automatski prihvata kolačiće, ali uobičajeno je da možete podesiti web pretraživač da odbije kolačiće ukoliko to želite. To može sprečiti pun potencijal web stranice. Linkovi na druge web stranice Naša web stranica može sadržavati linkove na druge web stranice od interesa. Međutim, nakon što upotrebite ove linkove da napustite našu stranicu, morate znati da nemamo nikakvu kontrolu nad tim drugim web straniama. Stoga, ne možemo biti odgovorni za zaštitu i privatnost svih podataka koje nam dajete prilikom posete tih stranica i takva mesta nisu u skladu s ovom izjavom o privatnosti. Trebali bi biti oprezni i pogledati izjavu o zaštiti privatnosti koja se odnosi na web stranicu koja je u pitanju. Kontrolisanje vaših ličnih podatka Možete izabrati ograničenje prikupljanja i korištenja vaših ličnih podataka na sedeće načine: - Kad se od vas traži da ispunite obrazac na web stranici, pogledajte okvir koji možete kliknuti kako biste naznačili da ne želite da podatke može koristiti bilo ko u direktne marketinške svrhe; - Ako ste prethodno prihvatili i dozvolili nam korištenje Vaših ličnih informacija u svrhe marketinga, možete se predomisliti u bilo kom trenutku, kontaktirajući nas putem našeg kontakt obrasca na ovoj web stranici. Nećemo prodavati, distribuirati ili dati u zakup vaše lične podatke trećim osobama, osim ako imamo vaše dopuštenje ili se po zakonu od nas traži da to učinimo. Mi možemo koristiti vaše lične podatke kako bi vam poslali promotivne informacije o trećim stranama koje mislimo da vam mogu biti zanimljive, osim ako vi to ne naznačite da to ne želite. Možete zatražiti podatke o ličnim informacijama koje čuvamo o vama na osnovu Zakona. Platićete malo nadoknadu. Ako želite kopiju informacija koje o vama posedujemo molimo da nas kontaktirate putem našeg kontakt obrasca na ovoj web stranici. Ako verujete da su sve informacije koje mi imamo o vama netačne ili nepotpune, molimo pišite na e-mail što je pre moguće, na gore navedenu adresu. Mi ćemo odmah ispraviti bilo kakve informacije koje se nalaze kod nas a za koje vi smatrate da su netačne.