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Modern and efficient sale of lubricants cannot function nowadays without the good technical support of experts with extensive knowledge and experience, high-quality and certified laboratories, as well as a prompt support of the entire chain, from production to the sales network for the customer and end user to the final disposal of used products as hazardous waste. Taking into consideration all the specific features of the contemporary technical development, application service is an essential bond between the end user, sales and development, since lubricant products are created and improved based on information and quality standards determined and dictated by manufacturers of machines and equipment. INA’s products, such as lubricants, lubricating grease or any agents from additional assortment in the context of the entire product range satisfying the needs of users, based on traditions in this region, represent a safe investment into a good-quality and profitable project of the efficient satisfaction of needs to grease machines and devices in all branches of industry, sea fare, civil engineering, agriculture, etc. An essential part of that support is included in the activities of the aftersale service, which has been fostered by INA for more than 30 years. The term aftersale service is understood as care during the life-cycle of a product provided to the buyers/users of products by application engineers through personal contacts, visits, talks, trainings or by written materials. We ensure and provide to our buyers and users any necessary technical documentation on lubricants including: Application engineers, experts for lubricants, are extremely familiar with the issues of lubrication and the maintenance of machines and vehicles. This is why they are exceptionally helpful to the maintenance staff in complex facilities with long-lasting oil filling, both in industrial and in haulage companies, shipping companies, thermal and hydro-energy facilities, etc. where a timely and comprehensive checking of the status of lubricants in use is vital for safe and long-lasting functioning. In addition to the laboratory support, with our experience and the data base created during the many years of successful application of our lubricants, we guarantee our buyers additional safety in product valorization. In the long run, it significantly reduces the total maintenance costs and guarantees safety in use. This is how we build mutual trust and buyers are sure that when they buy INA’s lubricants they will achieve optimal business results. INA-INDUSTRIJA NAFTE d.d. Lube Refinery Rijeka Marketing Service Commercial and Technical Service Section Milutina Barača 26, 51 000 Rijeka
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Pod pojmom postprodajnog servisa podrazumijeva se briga za proizvod za vrijeme njegove uporabe, koju kod kupca/korisnika proizvoda provode inženjeri primjene osobnim kontaktom, posjetom, razgovorom, edukacijom ili putem pisanih tekstova. Svojim kupcima i korisnicima osiguravamo i distribuiramo svu potrebnu tehničku dokumentaciju o mazivima koja obuhvaća: Inženjeri primjene, stručnjaci za maziva, vrlo dobro poznaju problematiku podmazivanja i održavanja strojeva i vozila. Stoga su posebno značajna pomoć osoblju održavanja u kompleksnim postrojenjima s dugotrajnim uljnim punjenjima, kako u industriji tako i u autoprijevozničkim organizacijama, brodarskim kućama, termo i hidroenergetskim postrojenjima i slično, gdje je pravodobna i sveobuhvatna provjera stanja maziva u upotrebi bitna za siguran i trajan rad. Uz podršku laboratorija, vlastitim iskustvom i bazom podataka nastaloj u dugogodišnjoj uspješnoj primjeni naših maziva, kupcima pružamo dodatnu sigurnost u valorizaciji proizvoda. Na duži rok to značajno smanjuje ukupne troškove održavanja i daje sigurnost u radu. Time se gradi međusobno povjerenje i kupci su sigurni da će kupnjom INA-maziva postizati optimalne rezultate poslovanja.