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POLICIES Please ensure you read our policies below, before booking on a course or using our website. Any questions please contact us click here. CANCELLATION POLICY Cancellation charges will apply for any booking cancelled with less than 21 days prior to the date of the course. The full fee is payable if you do not cancel and do not attend the course. COOKIE POLICY You may choose to restrict the collection or use of your personal information in the following ways: - whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes - if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@epnw.org.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@epnw.org.uk. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website. We take your privacy very seriously and comply with the recent UK and EU law on handling cookies and provide (you) the user with means to remove such cookies or prevent your computer from accepting them in the future. Browser specific instructions to block and remove cookies Internet Explorer http://support.microsoft.com/kb/196955 Firefox http://support.mozilla.org/en-US/kb/Cookies Google Chrome http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647 Opera http://www.opera.com/browser/tutorials/security/privacy/ Safari http://docs.info.apple.com/article.html?artnum=32467 Safari iOS http://support.apple.com/kb/HT1677 Android http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022 Blackberry Turn off cookies in the browser Windows Phone Changing privacy and other browser settings PRIVACY POLICY Our privacy notice contains the standards you can expect from Elite Performance Northwest when we ask for and hold your personal information and how this information will be processed by us. Please take a moment to read our privacy policy so that you understand how we handle your personal data. Overview For the purposes of the Data Protection Act 1998 the data controller is Elite Performance Northwest of 38 Altway, Old Roan, Aintree, Liverpool, L10 2LG. Our Data Protection Officer is our Practice Manager. If you have any queries regarding how we handle your personal data please contact our Practice Manager at info@epnw.org.uk or by post to The Practice Manager, Elite Performance Northwest of 38 Altway, Old Roan, Aintree, Liverpool, L10 2LG. Your privacy We collect personal information from clients in order to book you on to our courses. If we ask for your personal information, we will: - tell you the reasons why we’re asking for it - only ask for the information we need - make sure we don’t keep it for longer than necessary - protect it and make sure only the appropriate people have access to it - let you know if we’ll share it with other organisations - keep it up to date where necessary and let you know if you need to notify us about changes to your circumstances - consider privacy risks when we’re planning to change the way we use or hold it - train our staff to ensure we properly use and protect it Information we may collect from you We may collect and process the following data about you:- - Website information - Course attendee information - Establishment information How to find out what personal information we hold about you Under the terms of the General Data Protection Regulations (GDPR) you’re entitled to ask us: - if we’re processing your personal data - to give you a description of the data we hold about you, the reasons why we’re holding it and any recipient we may disclose it to - for a copy of your personal data and any details of its source You’re also entitled to ask us to change the information we hold about you, if it is wrong. If you want to see your personal data, you should make a ‘subject access request’. If you want more information about how we process your personal data, contact us by emailing us at info@epnw.org.uk. Please be as specific as you can about the information you’re asking us about. If possible, state which course you attended or when you contacted us. Before we can consider your request, we’ll need to check your identity and your right to access the information you’re requesting. This means we may ask you to supply us with a copy of the identification pages of your current passport or photo driving licence. We may also ask you for proof of your current address. How we process your personal data Our trained staff will protect your information. Our staff are trained in handling and processing information. If you believe that any information we are holding about you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information which is found to be incorrect. You can contact us at info@epnw.org.uk or by post to The Practice Manager, Elite Performance Northwest of 38 Altway, Old Roan, Aintree, Liverpool, L10 2LG. Any personal data that we collect from you will not be transferred to, or stored at, a destination outside the European Economic Area (EEA). How and why we use your Personal Data We use your personal information in the following ways:- - To book you onto our courses. - To ensure our site content is effective and helpful to you. - To provide you with information on our services that may be of interest and/or assistance to you. - To enable you to provide feedback on the service you have received which may additionally help us to improve our service offering. Our Website At certain points during your visit to our website, we may ask you to enter personal details such as your name, address, telephone number or email address. We will not use your information for anything other than what you have requested from us. We may collect information about your preferences, both when you tell us what these are and by analysis of site traffic, including the use of IP addresses, traffic data, location data, weblogs and other communication data. When you visit our website we store web server logs which show your IP address, this gives us information such as which pages you looked at, whether the page request was successful or not and which browser you used to view the page. The use of this information is to assist with marketing purposes and it is shared only with our marketing team. Our website may contain links to other websites. Once you have clicked on these links we do not have any control over the websites at which you will arrive. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. You should look at the privacy statement applicable to the website(s) in question. We may also ask you for information when you report a problem with our site. Changes to Our Privacy Policy Any changes to our privacy policy will be posted on our website and if appropriate as part of any revised terms and conditions. More Information If you have any questions or need more information about how Elite Performance NorthWest process any data we hold on you then please contact our Practice Manager at info@epnw.org.uk or via post to The Practice Manager, Elite Performance Northwest of 38 Altway, Old Roan, Aintree, Liverpool, L10 2LG.
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Politika Privatnosti Ono što mi prikupljamo Možemo prikupiti sledeće informacije: - Ime - Kontakt informacije, uključujući e-mail adresu, li> - Ostale informacije relevantne za kupca anketama i/ili ponuda. Šta radimo s informacijama koje prikupljamo Tražimo ove informacije kako bi razumeli vaše potrebe i pružili bolju uslugu, a posebno iz sledećih razloga: - Unutrašnje vođenje evidencije. - Možemo koristiti podatke za poboljšanje naših proizvoda i usluga. - Povremeno možemo poslati promotivne poruke e-pošte o novim proizvodima, posebnim ponudama ili druge informacije koje mislimo da vam mogu biti zanimljive putem e-mail adrese koju ste ostavili. - S vremena na vreme, mi takođe možemo koristiti vaše podatke kako bi Vas kontaktirali u svrhu istraživanja. Možemo Vas kontaktirati putem e-pošte. Možemo koristiti informacije za prilagođavanje web-sajta u skladu s vašim interesima. Sigurnost Činimo sve da vaši podaci budu sigurni. Kako bi se sprečio neovlašteni pristup ili otkrivanje, informacije koje prikupljamo na internetu smo stavili u odgovarajuće fizičke, elektronske i menadžerskih procedure za zaštitu i sigurnost. Kako koristiti kolačiće (cookies) Kolačić je mala datoteka koja traži dozvolu da se nalazi na tvrdom disku računara. Nakon što se složite, datoteka je dodala i kolačić koji pomaže analiziranju web prometa ili omogućuje da znate kada posetite određenu stranicu. Kolačići omogućuju web aplikacijama reagovati na vas kao pojedinca. Web aplikacija može prilagoditi svoje poslovanje prema Vašim potrebama i željama za prikupljanje i pamti podatke o vašim željama. Mi koristimo kolačiće da bi identifikovali stranice koje se koriste. To nam pomaže u analiziranju podataka o saobraćaju web stranice i poboljšanju naše web stranice kako bi je prilagodili potrebama korisnika. Mi koristimo ove podatke samo za statističko-analitičke svrhe, a zatim se podaci uklanjaju iz sistema. Sveukupno, kolačići će nam pomoći da Vam pružimo bolje web stranice, omogućujući nam da pratimo koje stranice će vam biti korisne a koje ne. Kolačić nam ni na koji način ne daje pristup vašem računaru ili bilo kakve informacije o vama, osim podataka koje ste izabrali podeliti s nama. Možete prihvatiti ili odbiti kolačiće. Većina web pretraživača automatski prihvata kolačiće, ali uobičajeno je da možete podesiti web pretraživač da odbije kolačiće ukoliko to želite. To može sprečiti pun potencijal web stranice. Linkovi na druge web stranice Naša web stranica može sadržavati linkove na druge web stranice od interesa. Međutim, nakon što upotrebite ove linkove da napustite našu stranicu, morate znati da nemamo nikakvu kontrolu nad tim drugim web straniama. Stoga, ne možemo biti odgovorni za zaštitu i privatnost svih podataka koje nam dajete prilikom posete tih stranica i takva mesta nisu u skladu s ovom izjavom o privatnosti. Trebali bi biti oprezni i pogledati izjavu o zaštiti privatnosti koja se odnosi na web stranicu koja je u pitanju. Kontrolisanje vaših ličnih podatka Možete izabrati ograničenje prikupljanja i korištenja vaših ličnih podataka na sedeće načine: - Kad se od vas traži da ispunite obrazac na web stranici, pogledajte okvir koji možete kliknuti kako biste naznačili da ne želite da podatke može koristiti bilo ko u direktne marketinške svrhe; - Ako ste prethodno prihvatili i dozvolili nam korištenje Vaših ličnih informacija u svrhe marketinga, možete se predomisliti u bilo kom trenutku, kontaktirajući nas putem našeg kontakt obrasca na ovoj web stranici. Nećemo prodavati, distribuirati ili dati u zakup vaše lične podatke trećim osobama, osim ako imamo vaše dopuštenje ili se po zakonu od nas traži da to učinimo. Mi možemo koristiti vaše lične podatke kako bi vam poslali promotivne informacije o trećim stranama koje mislimo da vam mogu biti zanimljive, osim ako vi to ne naznačite da to ne želite. Možete zatražiti podatke o ličnim informacijama koje čuvamo o vama na osnovu Zakona. Platićete malo nadoknadu. Ako želite kopiju informacija koje o vama posedujemo molimo da nas kontaktirate putem našeg kontakt obrasca na ovoj web stranici. Ako verujete da su sve informacije koje mi imamo o vama netačne ili nepotpune, molimo pišite na e-mail što je pre moguće, na gore navedenu adresu. Mi ćemo odmah ispraviti bilo kakve informacije koje se nalaze kod nas a za koje vi smatrate da su netačne.