http___www.kucalemurija.hr_uvjeti-kupnje__1.xml
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TERMS & CONDITIONS Terms & conditions of sales OTTHIE.com ABOUT THESE TERMS These Regulations define the rules for using the Online Store located at https://www.otthie.com/. The online store is run by Angelika Józefczyk, running a business under the name Angelika Józefczyk AJ Studio Design, ul. Ogrodowa 7B, 95-200 Pabianice, NIP: 7312053352, REGON: 365572618 (hereinafter referred to as: Angelika Józefczyk). § 1 Definitions of terms Seller - the owner of the website, AJ STUDIO DESIGN. User - an entity using the Online Store, being a natural person, a legal person and an organizational unit without legal personality, which the law grants legal capacity, which can purchase Products via the Website. Buyer - a User who has concluded a Sales Agreement with the Seller. Consumer - a natural person purchasing Products via the Online Store for purposes not directly related to his business or professional activity. Online Store - a website operating at https://www.otthie.com under which the Seller presents and sells its Products. Price - the final gross price of the product including VAT in the currently applicable amount, provided by the Seller on the website. Courier Company - an entity providing transport services with which the Seller cooperates in order to deliver the Products purchased by the Buyer. Product - goods offered by the Seller, located on the website. Sales contract - a contract for the sale of goods concluded between the Seller and the User via the Online Store. Account - the User's individual administration panel available after registration and logging in to the Online Store, marked with a login and password, used to conclude Sales Agreements. Cart - a form of electronic recording of products selected by the Buyer for the purpose of their subsequent purchase. Distance contract - Contract concluded at a distance by the Seller of the User without the simultaneous presence of two parties to the Agreement. The contract is concluded using the remote communication channels available in the Online Store. Regulations - this document regulating in particular the terms and conditions of using the Online Store. GDPR - Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC. § 2 REGISTRACTION Before concluding the Sales Agreement, the User may register. The registration consists of completing the appropriate form on the website https://www.otthie.com by providing your real data, accepting the wording of the Regulations, and clicking the appropriate button confirming the will to register. Providing data as part of registration is voluntary, however, failure to provide data marked in the form as mandatory will prevent registration. After the User completes the fields of the registration form with the required data, the User Account will be created. When the User's data changes, it is necessary to update them by the User in order to bring them to a state consistent with reality. In order to register, it is necessary to set a password to access the Account. Only the Seller, the User, and the persons to whom the User provided his password will have access to the data in the Account. The registration is aimed in particular at facilitating the purchase of Products by eliminating the need to provide address details when placing subsequent orders. The data provided by the User during registration will be saved, and when purchasing Products, it will only be necessary to confirm their validity by clicking the appropriate button or update them. Registered Users have the right to participate in promotional campaigns and to obtain information about current promotions and new products via e-mail. § 3 ORDERS The User may place orders in the Online Store via the website https://www.otthie.com 7 days a week, 24 hours a day. Orders are processed on all working days from Monday to Friday, from excluding public holidays. The User places an Order with the Seller after providing the contact details necessary to complete the order, upon clicking the "Add to Cart" or "Pay" button (or another equivalent button on the Store's website). If the Customer places an Order without registration, before pressing the "Confirm order" button, he is obliged to read the content of the Regulations and consent to the processing of personal data on the terms set out in the Regulations. Acceptance of the order by the Seller for execution takes place by sending an e-mail confirming the order placed by the Buyer to the e-mail address provided by him when placing the order. Until the selection is confirmed with the appropriate button, the User may change and modify the Products in the Cart, as well as contact details for shipping or invoicing. The Seller reserves the right to contact the Buyer by phone if he has provided a telephone number. As a result of placing the Order by the User, a Sales Agreement is concluded, on the basis of which the Seller undertakes to transfer the ownership of the Product to the Buyer and to deliver it to the Buyer, and the Buyer undertakes to pay the Seller the Price and Delivery Costs. After placing the order, the Buyer may change the order or withdraw the order in its entirety, if it has not yet been shipped or handed over for execution, by contacting the Seller by e-mail at the following address: sales@otthie.com § 4 WAYS OF PAYMENTS The Buyer may make payments for Products purchased in the Online Store and Delivery Costs on the terms specified by the Seller. The prices given in the Store are gross prices, including tax on goods and services (VAT) in the amount resulting from separate regulations. The delivery costs of the goods are given separately when placing the order. The Buyer has the right to choose one of the following payment methods: 1) Electronic payments (online) via the banking service. 2) Payment on delivery of the Product - payment on delivery. The User purchases the goods and orders the service according to prices and the amount of delivery costs applicable at the time of placing the order, which depends on the place of delivery chosen by the Buyer. A bill or a VAT invoice is attached to each order. The condition for receiving a VAT invoice is to mark the information "I want to receive an invoice" in the order form and to provide all the necessary data to issue it. § 5 DELIVERY The delivery is made to the address indicated by the User when placing the order. The ordered goods are delivered in the manner chosen by the Buyer. Delivery costs are covered by the Buyer. They are provided in the form filled in by the Buyer to place the Order and are accepted by the Buyer at the time of placing the Order. The date of delivery of the Product to the Buyer is up to 7 business days, unless a different date is specified in the description of the Product or when placing the Order. If the Buyer chooses the method of electronic or payment card payment, this period should be counted from the date of crediting the Seller's settlement account. If the Buyer chooses the method of payment on delivery - from the date of the Sale Agreement. The Buyer may obtain information about the execution of the order at the following e-mail address: sales@otthie.com The Buyer is obliged to check the condition of the Product after delivery in the presence of a representative of the entity performing the delivery. In the event of damage to the parcel or any shortages, it is necessary to write an appropriate protocol. In the event of the above situations, we recommend that the Buyer contact the Seller as soon as possible at the following e-mail address: sales@otthie.com §6 PRODUCT REPLACEMENT It is possible to exchange an incorrectly selected size of the Product for another within 14 days of receiving the Product. The Seller should inform the Seller about the willingness to replace the Product by e-mail to the address sales@otthie.com and send the Product back at his own expense. The new Product will be sent at the expense of the Seller to the address previously indicated by the Buyer. The returned Product must not bear any traces of use or damage, it must be in its original packaging and must be returned with a receipt or a VAT invoice. The product showing traces of use, damage or in unoriginal packaging will not be replaced. The Buyer will be informed by the Seller of the failure to replace the Product by e-mail, and the Product will be returned at his expense. Products in which the subject of the service is a non-prefabricated item, manufactured on special orders of the User according to the specification provided by him or to meet his individual needs are not subject to exchange. § 7 THE RIGHT TO WITHDRAW FROM THE SALES CONTRACT. The Buyer who is a Consumer has the right to withdraw from the Sales Agreement concluded remotely with the Seller within 14 days from the date of delivery of the Product. The declaration of withdrawal should be submitted in writing or by e-mail to the address sales@otthie.com. Within 14 days from the date of submission of the declaration of withdrawal, the Buyer should send the returned goods to the following address: ul. Ogrodowa 7B, 95-200 Pabianice, Poland. The returned Product must not bear any traces of use or damage, it must necessarily be in its original packaging and be returned with a receipt or VAT invoice. Any traces of use, damage or lack of the original packaging will result in the Seller's refusal to accept the return. The Buyer will be informed by the Seller about the refusal to accept the return by e-mail, and the Product will be returned at his expense. In the event of an effective withdrawal from the Sales Agreement, such a contract is considered void, and what the Parties have provided is immediately returned, not later than within 14 days from the date of receipt of the declaration of withdrawal by the Seller. The Seller shall certify to the Buyer the return of the Product immediately upon its receipt. If the return is approved, the Seller will return to the Buyer the entire price paid to the bank account from which the payment was made. The Seller is not obliged to refund the additional costs incurred by the Consumer. In the case of Buyers who are not consumers, the provisions on withdrawal from the Sales Agreement indicated in these Regulations do not apply. The Buyer is not entitled to withdraw from a contract concluded outside the business premises or remotely in relation to a contract where the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs.1. The Buyer who is a Consumer has the right to withdraw from the Sales Agreement concluded remotely with the Seller within 14 days from the date of delivery of the Product. The declaration of withdrawal should be submitted in writing or by e-mail to the address sales@otthie.com. Within 14 days from the date of submission of the declaration of withdrawal, the Buyer should send the returned goods to the following address: ul. Ogrodowa 7B, 95-200 Pabianice, Poland The returned Product must not bear any traces of use or damage, it must necessarily be in its original packaging and be returned with a receipt or VAT invoice. Any traces of use, damage or lack of the original packaging will result in the Seller's refusal to accept the return. The Buyer will be informed by the Seller about the refusal to accept the return by e-mail, and the Product will be returned at his expense. In the event of an effective withdrawal from the Sales Agreement, such a contract is considered void, and what the Parties have provided is immediately returned, not later than within 14 days from the date of receipt of the declaration of withdrawal by the Seller. The Seller shall certify to the Buyer the return of the Product immediately upon its receipt. If the return is approved, the Seller will return to the Buyer the entire price paid to the bank account from which the payment was made. The Seller is not obliged to refund the additional costs incurred by the Consumer. In the case of Buyers who are not consumers, the provisions on withdrawal from the Sales Agreement indicated in these Regulations do not apply. The Buyer is not entitled to withdraw from a contract concluded outside the business premises or remotely in relation to a contract where the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs. § 8 COMPLAIN The basis and scope of the Seller's liability to the Buyer who is a natural person, who purchases the Product for purposes not related to professional or business activity, for non-compliance of the Product with the Sales Agreement are specified in particular by the Act on specific terms of consumer sales and amending the Civil Code of July 27, 2002 (Journal of Laws No. 141, item 1176, as amended). Notifications about the Product's non-compliance with the Sales Agreement should be made via e-mail to the following address: sales@otthie.com or in writing to the following address: ul. Ogrodowa 7B, 95-200 Pabianice. Along with the complaint resulting from the Product's non-compliance with the Sales Agreement, a receipt, VAT invoice or a copy thereof should be sent. The Seller will respond to the Buyer's request immediately, not later than within 14 days. The response to the complaint is sent to the address provided by the customer. Complaints related to the provision of Electronic Services via the Online Store and other complaints related to the operation of the Online Store should be submitted via e-mail to the following address: sales@otthie.com or in writing to the following address: ul. Ogrodowa 7B, 95-200 Pabianice, Poland. It is recommended to provide in the description of the complaint as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of irregularities and contact details - this will facilitate and accelerate the consideration of the complaint by the Seller. The complaint is considered by the Seller immediately, not later than within 14 days. The Seller's response to the complaint is sent to the address provided by the Buyer. If the complaint is considered justified, the Seller shall immediately replace the defective product with a product free from defects or remove the defect. The complaint will be processed within 14 days. If it is not possible to replace the goods, remove the defect or reduce the price, the Seller will refund the amount immediately in accordance with applicable law. Complaints do not apply to Products whose defect arose as a result of improper use of things by the Buyer. § 9 WARRANTY Products sold via the Online Store are not guaranteed by the Seller. Products may be advertised under the conditions specified in §8. § 10 PERSONAL DATA These Regulations define the rules of processing and methods of protection of personal data of Users using the Online Store. The administrator of personal data processed as part of the Service is Angelika Józefczyk, running a business under the name: Angelika Józefczyk AJ Studio Design, ul. Ogrodowa 7B, 95-200 Pabianice, NIP: 7312053352, REGON: 365572618, hereinafter referred to as the "Administrator". The processing of personal data takes place in accordance with applicable regulations, in particular in accordance with the GDPR, and in accordance with the provisions of these Regulations. As part of the provision of the Service, Users' data are collected, processed and used, which is used for the purpose of concluding a sales contract with the User. The basis for processing the User's personal data is in most cases the consent of the data subject, as well as the need to perform the contract to which he is a party or to take action at his request before its conclusion. In the case of data processing for direct marketing of the Administrator's own products or services, the basis for such processing is the User's prior consent. In the case of data processing for the purpose of direct marketing of products and services of entities cooperating with the Administrator, the basis for processing is the User's prior consent. As part of the Service, the following data is processed: 1) personal data disclosed during the User's registration process in the form of name and surname, address, gender, telephone number, e-mail or other data disclosed by the User and placed on his Account. 2) other data on the use of the Service, i.e. statistics on the use of the Service based on the legitimate interests of the Administrator (Article 6 (1) (f) of the GDPR). The Administrator makes decisions towards the User in an automated manner on the basis of profiling, i.e. automatic processing of personal data; profiling is the use of computer algorithms to analyze the User's interactions in order to present him with personalized content. The User has the following rights: 1) the right to access the personal data provided and the right to receive a copy thereof; 2) the right to rectify personal data; 3) the right to delete personal data; 4) the right to request the restriction of the processing of personal data; 5) the right to transfer personal data; 6) the right to object to the processing of the personal data provided; 7) the right to lodge a complaint with the supervisory authority. In order to exercise any of the rights referred to above, the User may submit a request to the Administrator via e-mail to the following address: angelika@otthie.com The administrator stores the data for the duration of trade negotiations aimed at concluding a sales contract, and then for the duration of the contract or service, as well as for the period in which he is obliged to store sales documents (i.e. until the tax liability expires, the tax liability expires within 5 years from the end of the calendar year in which the tax payment deadline expired (Article 86 § 1 in conjunction with Article 70 § 1 of the Act of August 29, 1997 Tax Ordinance, i.e. Journal of Laws of 2017, item 201, as amended) After the indicated periods of time, the data will be anonymised by the Administrator and will be stored (processed) only for statistical purposes. Users have the right to inspect their personal data, modify them and request their removal in whole or in part. § 11 COOKIES The website uses small files called cookies. These files are saved by the server on the User's computer. The use of cookies should be understood as their storage and access to them by the Administrator. Cookies can be: 1) session files, which means that they are used until the User leaves the Website or until he closes the web browser; 2) permanent files, which means that they remain on the User's device for the time specified in their parameters or until they are deleted by the User. Cookies can be used for the following purposes: 1) authentication and maintenance of the User's session on the Website (thanks to this, he does not have to log in to the Account again after switching to the next page - this is how the so-called necessary cookies work); 2) optimizing and improving the performance of the Website - the so-called performance cookies enabling the collection of data on the use of the Website; 3) increasing the functionality and reliability of the Website and access to its full functionality, as well as the correct configuration of selected functions - the so-called functional cookies that allow you to remember the settings selected by the User and personalize the User's interface, e.g. in terms of the selected language, font size, website appearance, etc. 4) ensuring the security of the Website, e.g. detecting abuses in the authentication process within the Website. The use of cookies does not change the configuration of the User's device and the software installed on this device. As part of the activity, cookies of external entities may also be used, e.g. from the activity and functioning of the Facebook Portal. The default settings of web browsers usually allow cookies to be saved on Users' end devices. However, these settings can be changed by Users. The user may limit or disable the access of cookies to his computer using the web browser settings. In accordance with the provisions of the Act of July 16, 2004 Telecommunications Law (Journal of Laws 2004 No. 171 item 1800, as amended), the end user may consent to the storage of information or access to information already stored in the telecommunications end device the end user also by means of the settings of the software installed in the telecommunications end device used by him or the configuration of the service. Therefore, if the User does not want to give such consent, he should change the settings of the web browser. Detailed information on changing browser settings for cookies and their removal can most often be found on the official website of a specific browser. Failure to change the browser settings means acceptance of the placement of cookies on the User's device. § 12 PROTECTION OF INTELLECTUAL PROPERTY The author of the content and graphics on the Website is: Angelika Józefczyk. The website with all its components is protected by law, in particular by the Act of February 4, 1994 on Copyright and Related Rights (Journal of Laws of 2000, No. 80, item 904, as amended) and the Act of April 16, 1993 on combating unfair competition (Journal of Laws of 1993, No. 47, item 211, as amended). The author of the posted graphic works and content does not consent to their publication or modification in any way (in publications, presentations, websites and otherwise provided for in the Copyright Act) without its written consent. In the event of their unlawful use (regardless of whether the activities related to the use of graphics and content were commercial or non-commercial), the Owner of the Website will take legal action to enforce its rights specified in the Copyright Act and related rights. The User has the right to use all the content published on the Website provided that you do not infringe on any copyright. No part of the Website may be used without the prior consent of the Website Owner. The website owner is not responsible for moral and financial losses incurred as a result of using the content on the website. All names of goods offered for sale by the Store are used for identification purposes and may be protected and reserved under the provisions of the Industrial Property Law Act and the Copyright and Related Rights Act. § 13 FINAL PROVISIONS The content of the Regulations is available to all persons free of charge at www.otthie.com/terms-contitions. The regulations may be viewed and printed at any time. These Regulations enter into force on 25/05/2018 and are valid until the end of the Online Store, subject to the provisions of § 10 of these Regulations, which are valid until the processing of data provided by the User specified in § 10 sec. 12 of the Regulations. The owner is entitled to change these Regulations for important reasons, in particular due to: - change in the scope of services provided; - technological considerations; - the need to adapt the Regulations to legal provisions; - decisions and guidelines of the authorities that apply the law. Amendments to the Regulations come into force on the date indicated by the Administrator, which will each time not be shorter than 7 days from the date of publishing the new Regulations at www.otthie.com/terms-contitions. Each User will be informed about changes to the Regulations via the website or the e-mail address provided by him. If the changes to the Regulations are not accepted, the User is obliged to delete their account on the Website. The User has the right to terminate the contract for the provision of electronic services at any time by removing Kona on the Website. The Seller has the right to terminate the contract for the provision of electronic services at any time, with a 14-day notice period, which runs from the date of notification of the User to the e-mail address provided in the Account, for important reasons such as: - cessation of business or shop activities; - violation of the Regulations by the User; - non-acceptance of the amended Regulations by the User. Correspondence addressed to the website owner should be translated into Polish or English. In matters not covered by these Regulations, the following universally binding provisions of Polish law.
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Općenito Uvjeti kupnje dio su obveze Prodavatelja sukladno odredbama Zakona o zaštiti potrošača, te služe tome da Kupac prije nego sklopi ugovor na daljinu bude na jasan i razumljiv način obaviješten o nizu okolnosti bitnih za zaključenje, izvršavanje, raskid ugovora, a sve sukladno zakonskom uređenju. Pojam Prodavatelj odnosi se dakle na trgovačko društvo Kuca Lemurija d.o.o. Zagreb, Ilica 92 OIB 53188855032 Pojam Kupca odnosi se na: klasičnog potrošača, fizičku osobu koja izvan bilo kakve djelatnosti naruči i plati bilo koji proizvod posredstvom usluga web trgovine prisutnih na web stranici Prodavatelja, ali i na kupce obrtnike, trgovce pojedince i fizičke osobe koje obavljaju poslovne djelatnosti, a koji su zaštićeni odredbama Zakona o zaštiti potrošača samo ako kupuju proizvode nevezano za svoje poslovne djelatnosti, te na sve ostale kupce primjerice pravne osobe. Prodavatelj prodajom putem Internet stranice www.Kuca Lemurija .hr nastupa u svoje ime. Uvjeti kupnje čine dio ugovora sklopljenog na daljinu zajedno sa specifikacijama i cijenom/ama kupljenog/ih proizvoda, te će se prije potvrđivanja narudžbe za kupnju pojedinog proizvoda od Kupca tražiti da iste prihvati/izjavi da je sa istima upoznat/suglasan, dok će nakon potvrđivanja narudžbe (sklapanja ugovora) isti biti dostavljeni Kupcu kao sadržaj e-mail poruke kojom se potvrđuje da je ugovor sklopljen. Prodavatelj zadržava pravo izmjene uvjeta u svako vrijeme, s tim da navedene izmjene stupaju na snagu nakon objave na ovim internet stranicama. Kada Kupac potvrdi i izvrši narudžbu ugovor je sklopljen, te će Prodavatelj o činjenici sklapanja ugovora odmah e-mail porukom obavijestiti da je ugovor sklopljen. Za valjano sklopljeni ugovor potrebno je da je Kupac osoba koja ima potpunu poslovnu sposobnost. Kupac odgovara za potpunost i istinitost unesenih podataka prilikom registracije. Uvjeti kupnje podijeljeni su u niže razvrstane kategorije/informacije. Glavna obilježja robe Glavna obilježja robe: proizvodi su prikazani opisno i fotografijama, te su podaci o istima sačinjeni temeljem podataka proizvodjača. Fotografije proizvoda su ilustrativne prirode, te ne moraju uvijek i u svim detaljima odgovarati proizvodima koji su predmet narudžbe. Prodavatelj posebno ističe da vizualni identitet proizvoda prikazan na fotografiji ne mora odgovarati izgledu proizvoda u stvarnosti, pogotovo obzirom na postavke monitora na računalu kupca, razlike u percepciji boja kako ih Kupac vidi na zaslonu i sl. U slučaju gore navedenog nesklada između proizvoda prikazanog na fotografiji i isporučenog proizvoda ne radi se o nedostatku proizvoda. Podaci o proizvodima (opis proizvoda, cijena i dr.) prikazani na web stranici podložni su bugovima, nepravilnostima u radu aplikacije, drugim tehničkim nepravilnostima, tipografskim pogreškama i sl. U slučaju očitih pogrešaka ili neispravnosti u pogledu podataka o proizvodima Prodavatelj zadržava pravo jednostrano raskinuti ugovor. Predmet narudžbe mogu biti samo proizvodi za koje je u narudžbi naznačeno da su raspoloživi i dostupni. Ukoliko naručeni proizvod nije raspoloživ na skladištu, Prodavatelj će obavijestiti Kupca da proizvod trenutno nije raspoloživ, roku u kojem je proizvod dobavljiv, te ujedno ponuditi mogućnost kupnje alternativnog proizvoda koji je raspoloživ za isporuku i koji je po svojim karakteristikama najbliži proizvodu koji nije moguće isporučiti. Cijena proizvoda Cijene istaknute na web strani www.Kuca Lemurija.hr izražene su u kunama. Trošak PDV-a je uračunat u cijenu proizvoda. U cijene proizvoda su uključeni i troškovi dostave. Prije potvrde narudžbe odvojeno je iskazana cijena proizvoda, cijena PDV-a, te konačna cijena kako bi Kupac imao uvid u konačnu cijenu koju plaća za naručenu uslugu kupnje. U slučaju plaćanja e-bankingom i općom uplatnicom, troškovi uplate i/ili međubankarske transakcije nisu uključeni u cijenu. Minimalni iznos narudžbe je 300, 00 kn. Napomena: popusti koji se obračunavaju na ukupan iznos računa - Troškovi dostave Cijena dostave je podijeljena u dva razreda: - Grad Zagreb i zagrebačke dostavne zone – „Minimalni iznos narudžbe je 300,00 kn – dostava uključena u cijenu - Hrvatska i zemlje regije – narudžba i dostava po dogovoru Zagrebačke dostavne zone Brza dostava odnosi se samo na područja Grada Zagreba koje omeđuju sljedeće gradske četvrti: Dubec na istoku, Jankomir na zapadu, podsljemenska zona na sjeveru i Buzin-Odra na jugu. Za detalje oko dostavnih zona Kupac može nazvati na 0915593649 radnim danom od 8 do 15 sati. III. Uvijeti i rokovi plaćanja, uvjeti isporuke robe, vrijeme isporuke robe Proizvodi se naručuju odabirom, korištenjem menija i popunjavanjem elektronskog formulara. Kupac može naručiti i kupiti proizvod kao registrirani ili neregistrirani korisnik. Proizvod se smatra naručenim kada kupac prođe cijeli postupak narudžbe. Plaćanje naručenih proizvoda moguće je obaviti na sljedeće načine: - E-bankingom - Općom uplatom - Kreditnom karticom (Maestro, Mastercard, Visa ) U slučaju plaćanja kreditnom karticom, općom uplatom i e-bankingom uplatu je potrebno izvršiti najkasnije u roku naznačenom u e-mail poruci kojom se potvrđuje da je ugovor sklopljen. U odnosu na plaćanje kreditnom karticom Prodavatelj ističe da je sustav kartične naplate integriran na stranicama. Nakon odabira plaćanja “Karticom” otvorit će se polja za upis podataka o kartici. Podaci o kartici i vlasniku ne čuvaju se na serverima prodavatelja. Kupnja je obavljena nakon uspješne autorizacije kartice. Ako sustav odbije autorizirati kartično plaćanje, potrebno je odabrate neki od alternativnih načina plaćanja. O uzrocima odbijanja kartica Prodavatelj nema podatke, mogu biti tehničke ili poslovne prirode. Ukoliko kupac ne dobije obavijest da je ugovor sklopljen nakon završenog procesa naručivanja sugerira se provjeriti: - Je li poruka u Junk/Spam folderu - Je li mailbox pun U slučaju da uplata ne bude izvršena u navedenom roku Prodavatelj će postupiti i po naknadno izvršenoj uplati izvan roka isporukom kupljenih proizvoda, a ako ne bude mogao izvršiti isporuku iz opravdanih razloga, ugovor će jednostrano raskinuti i izvršiti povrat uplaćenih sredstava. Ako je uplata uredno izvršena i vidljiva na računu Prodavatelja, Prodavatelj će pristupiti isporuci naručenih proizvoda. Račun za narudžbu dostavlja se u pošiljci zajedno s robom. Naručeni proizvodi isporučuju se na cijelo područje Republike Hrvatske i zemlje regije. Isporuka će uslijediti najkasnije u roku 2 radna dana od vidljive uplate na računu Prodavatelja. Ukoliko se pojavi nemogućnost isporuke odabranog proizvoda zbog toga što proizvoda više nema, Prodavatelj je dužan odmah obavijestiti Kupca, a Kupac ima pravo raskinuti ugovor i tražiti povrat novca ili pristati na naknadni rok za isporuku. Svi naručeni artikli nastojati bit ce istovremeno izruceni. Sve narudžbe zaprimljene radnim danom do 13 sati obrađuju isti dan kako bi u većini slučajeva naručena roba isti dan bila pripremljena za dostavu. Narudžbe nakon 13 sati radnim danom (osim petkom) predaju se sljedećega dana, dok se narudžbe od petka nakon 13 sati predaju ponedjeljkom. Ponedjeljkom se obrađuju i narudžbe pristigle tijekom subote i nedjelje. Ako se proizvod koji je upućen Kupcu vrati jer dostavna s nije uspjela , Kupac će o tome biti obaviješten e-mailom te će mu biti ponuđene slijedeće mogućnosti: - da se naručeni proizvod, na zahtjev Kupca e-mailom, ponovo dostavi na adresu Kupca odnosno primatelja - da naručeni proizvod preuzme na adresi Kuca Lemurija d.o.o. trgovina uz prethodni telefonski dogovor o terminu preuzimanja Kada Prodavatelj putem dostavne službe isporuči proizvod Kupcu, Kupac je dužan preuzeti potpisom na dostavnici, čime potvrđuje da je proizvod uredno isporučen. U slučaju da Kupac naruči robu i odbije ju primiti, Prodavatelj ima pravo uskratiti od uplaćenog iznosa kupoprodajne cijene iznos u visini troškova dostave i ostalih manipulativnih troškova iz cjenika dostave. U rokove za isporuku ne računaju se: - dan prijema narudžbe/zahtjeva - vrijeme kašnjenja zbog netočne i nepotpune adrese Kupca - vrijeme kašnjenja zbog više sile ili drugih razloga za koje Prodavatelj nije kriv - neradni dani ako predstavljaju početak ili kraj roka Jednostrani raskid ugovora Samo Kupac koji je sklopio Ugovor na daljinu na gore opisani način ima pravo, ne navodeći razloge za to, jednostrano raskinuti ugovor u roku od 2 dana. Kupac je dužan prije isteka roka za jednostrani raskid obavijestiti Prodavatelja o svojoj odluci da raskine ugovor i to putem Obrasca za jednostrani raskid ugovora koji je dostupan ovdje i koji se može elektronički ispuniti i poslati na mail adresu: info@kucalemurija.hr Potvrdu primitka obavijesti o jednostranom raskidu ugovora, Prodavatelj će dostaviti, bez odgađanja, elektroničkom poštom. Prodavatelja je moguće obavijestiti i putem Online obrasca za jednostrani raskid ugovora koji je dostupan ovdje. Nakon što ispunite i pošaljete obrazac dobit ćete potvrdu o primitku prijave putem elektroničke pošte na mail adresu koju ste naveli prilikom ispunjavanja Online obrasca za jednostrani raskid ugovora. Ako jednostrano raskinete ovaj Ugovor, izvršit ćemo povrat novca koji smo od Vas primili, bez odgađanja, a najkasnije u roku od 7 dana od dana kada smo zaprimili Vašu odluku o jednostranom raskidu ugovora. Troškove povrata robe snosi Kupac. Povrat novca bit će izvršen na isti način na koji ste Vi izvršili uplatu. Povrat novca možemo izvršiti tek nakon što nam roba bude vraćena ili nakon što nam dostavite dokaz da ste nam robu poslali nazad. Robu ste nam dužni vratiti odmah, a najkasnije u roku 2 dana od dana kada ste nam uputili Vašu odluku o jednostranom raskidu. Robu vratite na adresu: Kuca Lemurija d.o.o. Zagreb, Ilica 92 .Smatra se da ste izvršili svoju obvezu na vrijeme ako prije isteka naprijed navedenog roka pošaljete na dokaziv način (preporučeno sa pošiljkom) robu osobno nama. Odgovorni ste za svako umanjenje vrijednosti robe koje je rezultat rukovanja robom, osim onog koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe. Ukoliko je proizvod vraćen neispravan, s većim oštećenjima ili bez dijelova i dokumentacije, te ukoliko se isti ne dostave u naknadnom roku od 2 dana smatra se da Kupac nije ispunio svoju obvezu povrata robe, te Prodavatelj nije dužan izvršiti povrat uplaćenih sredstava. Kupac nema pravo na jednostrani raskid ugovora ako je: - ugovor o uslugama Prodavatelj u potpunosti ispunio, a ispunjenje je započelo uz izričit prethodni pristanak Kupca, te uz njegovu potvrdu da je upoznat s činjenicom da će izgubiti pravo na jednostrani raskid ugovora iz ovoga odsjeka ako usluga bude u potpunosti ispunjena; - predmet ugovora roba ili usluga čija je cijena ovisna o promjenama na financijskom tržištu koje su izvan utjecaja Prodavatelja, a koje se mogu pojaviti za vrijeme trajanja prava Kupca na jednostrani raskid ugovora; - predmet ugovora lako pokvarljiva roba ili roba kojoj brzo istječe rok uporabe; - predmet ugovora zapečaćena roba koja zbog zdravstvenih ili higijenskih razloga nije pogodna za vraćanje, ako je bila otpečaćena nakon dostave; - predmet ugovora roba koja je zbog svoje prirode nakon dostave nerazdvojivo pomiješana s drugim stvarima; Odgovornost za materijalne nedostatke/Reklamacija Prodavatelj odgovara za materijalne nedostatke stvari koje prodaje na svojim stranicama sukladno pozitivnim propisima Republike Hrvatske, posebice Zakonu o obveznim odnosima. Naručeni proizvodi pakirani su na način da se uobičajenom manipulacijom u transportu/dostavi ne oštete. U slučaju da je pošiljka oštećena u transportu, takva su oštećenja vidljiva pri preuzimanju pošiljke, te u tom slučaju sugeriramo da pošiljku Kupac ne preuzima. Molimo Kupce da nas kontaktirate kako bismo u što kraćem roku provjerili stanje pošiljke i poslali novu. Pri primitku robe provjera ispravnosti narudžbe ovisi o kupcu, te je Kupac dužan da usporedi primljene artikle s računom, ukoliko nešto nedostaje dužan je odmah uputiti pisani prigovor/reklamaciju jer se naknadne reklamacije neće uvažavati. U slučaju vidljivog nedostatka proizvoda kod preuzimanja pošiljke, Kupac nije dužan dopremljeni proizvod preuzeti, može odbiti primitak, te ne snosi troškove dostave takvog proizvoda. Smatra se da proizvodi koji su uredno zaprimljeni od strane Kupca nisu imali vidljivi nedostatak. Kupac ima pravo na reklamaciju u odnosu na materijalne nedostatke u rokovima i zbog razloga propisanih odredbama Zakona o obveznim o rokovima. Kupac može pisani prigovor odnosno reklamaciju uputiti na e-mail info@kucalemurija.hr ili pisanim putem na adresu: Kuca Lemurija d.o.o Ilica 92, 10 000 Zagreb sa naznakom Reklamacija. Radi što bržeg utvrđivanja konkretne narudžbe na koju Kupac ima prigovor, u prigovoru se mole Kupci da navedu broj narudžbe, broj računa ili svoje korisničko ime. Kupac ima pravo na opravdani prigovor i na povrat robe u sljedećim slučajevima: - isporuka robe koja nije naručena - isporuka robe kojoj je istekao rok trajanja - isporuka robe koja ima grešku ili oštećenja koja nisu nastala u transportu Ukoliko proizvod ima skriveni nedostatak (onaj nedostatak koji se nije mogao otkriti uobičajenim pregledom prilikom preuzimanja stvari) što Kupac utvrdi po otvaranju proizvoda – Kupac ima pravo na jednostrani raskid ugovora i povrat novca, zamjenu proizvoda, uklanjanje nedostatka ili sniženje cijene. Prodavatelj će inače smatrati reklamaciju valjanom ako pregledom proizvoda utvrdi da odgovara uvjetima za reklamaciju sukladno Zakonu o obveznim odnosima i Zakonu o zaštiti potrošača. U tom slučaju će u roku od 15 dana od primitka valjane reklamacije zamijeniti proizvod ili vratiti cjelokupan plaćeni iznos uz raskid ugovora. Ukoliko, pak, ustanovi da reklamacija nije pravovaljana, tj. ukoliko reklamaciju odbije, o istome će obavijestiti Kupca u roku od 15 dana od dana primitka reklamacije. Prodavatelj će prihvatiti povrat oštećene, nesipravne ili pogrešno isporučene robe o svom trošku, ako se utvrdi da je prigovor opravdan te da Kupac nije utjecao na ispravnost, oštećenje ili bilo kakav nedostatak robe. U slučaju opravdane reklamacije, trošak zamjene s novim proizvodom u cijelosti snosi Prodavatelj. Internetsko rješavanje sporova: Posebnom regulativom Europske unije, od 15.2.2016. diljem cijele EU sporove vezane uz online kupnju je moguće riješiti putem platforme kojoj možete pristupiti ovdje. To znači da ukoliko naiđete na problem tijekom online kupnje unutar EU (neispravan proizvod, nemogućnost zamjene proizvoda itd.) svoj prigovor možete podnijeti na gornjem linku. Platformu mogu koristiti i potrošači i trgovci, a prigovor je moguće podnijeti na bilo kojem od 23 službena jezika EU. Trajanje ugovora Ugovor koji Kupac sklapa s Prodavateljem jednokratan je ugovor o kupoprodaji proizvoda na daljinu koji je konzumiran isporukom robe te izvršenim plaćanjem od strane kupca, u slučaju da ne bude raskinut. Ovi Uvjeti kupnje sastavni su dio ugovora.