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News Headlines: Expand to view news headlines Toyota Applauds Grange Motors with European Customer Satisfaction Award Grange Motors from Mullingar, Co. Westmeath was recognised for their exceptional performance in customer satisfaction in both Sales and After Sales areas. The award was presented to the winner Mr Paul Coleman, Dealer Principal of Grange Motors by Didier Leroy, President and CEO of Toyota Motor Europe (TME). Approximately 2,600 European retailers were evaluated on their results during a continuous performance assessment, which is an inherent and important part of the company’s standards. Based on a very demanding set of selection criteria, 42 retailers achieved Customer Satisfaction distinctions. Speaking at the awards ceremony, Didier Leroy, President and CEO of TME said, “We need to exceed customer expectations through our products and at every point of customer contact. It is the customer’s choice to purchase a Toyota and we want to make sure that they remain happy with that decision!” Mr David Shannon, Managing Director of Toyota Ireland added, “I wish to add my own congratulations to Grange Motors on winning the Ichiban award. They epitomize Toyota Ireland’s aim and that of our Dealer Network to always put customer satisfaction at the centre of everything we do”. ‘Ichiban’ is the Japanese word borrowed from ‘Okyajusama Ichiban’ which means ‘Customer First’, with ‘Ichiban’ meaning ‘first’ or ‘number one’. Since the beginning of the TME’s annual Ichiban Awards in 2007, Customer Satisfaction performance of the Toyota retailers has improved by some 24% points in Sales and 17% points in After Sales. - Share / Bookmark This Article - Follow Toyota Ireland on Twitter Like Toyota Ireland on Facebook
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Više o Toyoti Toyota Centar Zagreb nagrađen za predanost i brigu o kupcima • najuspješniji u svojim državama nagrađeni za predanost filozofiji "kupac je uvijek na 1. mjestu" Toyota Motor Europe (TME) objavila je imena pobjednika u programu 'Ichiban' 2013, što je Toyotina europska nagrada zadovoljnih stranaka. Program ocjenjivanja obuhvatio je 2.300 europskih trgovaca čija je izvedba ocjenjivana prema zahtjevnim kriterijima. "Kupac je uvijek na 1. mjestu" fokus je Toyota centra Zagreb što je osiguralo da zagrebačka tvrtka ostvari najbolji rezultat za usluge u prodaji i servisiranju Toyota vozila, pružene u Hrvatskoj. Direktor tvrtke Toyota centar Zagreb g. Dino Brekalo je preuzeo nagradu od g. Didier Leroya, predsjednika Toyote Motor Europe. Obraćajući se na ceremoniji održanoj u Cannesu, g. Didier Leroy, predsjednik i izvršni direktor tvrtke TME, rekao je: "Izvrsna usluga je obavezna. Otvorenom i iskrenom komunikacijom s našim strankama osiguravamo posvećenost svakom detalju i ispunjenje individualnih zahtjeva i očekivanja svakog pojedinog kupca. Naši proizvodi i usluge moraju imati emocionalnu notu." "Ichiban" je japanska riječ posuđena iz "Okyakusama Ichiban" što znači "Kupac je Prvi". 'Ichiban'znači 'prvi' ili 'broj jedan'.