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Terms & Conditions Terms and Conditions ticketshop.hr is an online store for selling tickets for events, owned by the company Event Masters d.o.o. The company Event Masters d.o.o. also owns the booking system for purposes of selling tickets and organizing third party events, the third party being the Event Organizer. ticketshop.hr is a trademark under which the company Event Masters d.o.o. performs these activities and is also owned by Event Masters d.o.o. In agreement with the organizer, who also represents the performer or the subject of the event as a whole, ticketshop.hr books and sells tickets for events by doing so directly on behalf of the organizer, as a form of a commercial service, for the events which are entered into its booking and sales system, or allows the organizer to use their system, for a fee, to sell tickets. The access to events is granted by ticketshop.hr on behalf of the organizer, under condition of prior consent from the venue owner, a license agreement or a contractual relationship. This is done by means of independently controlling the access to the venue on the day of the event employing own or existing, manual or automatic access control methods and systems. Alternatively, access is provided by the organizer, the venue owner or the party using the event venue in the capacity of a third legal party authorized to do so by the organizer and/or ticketshop.hr, and using the tickets purchased via ticketshop.hr system to control access. A ticket is an object, information or a digital good that allows access to the event for which it was purchased via distribution channels provided by ticketshop.hr. ticketshop.hr guarantees the security of the system and the validity of the tickets purchased exclusively through the official sales channels presented on its website. All types of tickets that ticketshop.hr offers are used in a way that the first person to use the ticket gains access to the event, unless the ticket is a personalized ticket, associated with the first and last name of each single customer, in which case the customers may at any time verify their identity by presenting their public identification. Each ticket, regardless of the medium of its delivery is considered as completely equal in standing and has the same legal effect. The manner in which individual tickets may be used may differ and depends on the technical capabilities and the organizer of the event. Each ticket sold through sales outlets which are not owned by ticketshop.hr shall become valid only upon receipt of the full payment of its cost. Sales channels in the ticketshop.hr system comprise the online store at http://ticketshop.hr, a partnering sales network advertised on the website http://ticketshop.hr and the box offices at event venues. If the organizers so require, tickets can alternatively be sold through other channels as well. However, in that case the organizers shall provide a notification of this information posted on the official event page within the ticketshop.hr site. ticketshop.hr operates in the exclusive capacity of a ticket agent and cannot be held responsible for refunds in case of event cancellation, change of venue and/or date of the event. However, ticketshop.hr shall in accordance with the law in the event of unforeseen circumstances endeavour to secure refund from the organizers. ticketshop.hr may not be held accountable for any programme changes brought about by the organizer. Furthermore, the organiser reserves the right to subsequently change the price of tickets. ticketshop.hr cannot be held liable for tickets lost in the mail nor can it be held liable for the delivery by third parties i.e. by the post office or other delivery service providers. Claims for damages resulting from the non-delivery of tickets cannot be accepted by ticketshop.hr. Ticket Use: By purchasing the ticket the customer agrees to be bound by the terms and conditions as well as any other rules of conduct as specified by the organiser or event venue. By purchasing the ticket, the buyer or visitor unconditionally accepts the following: return and exchange of tickets after the purchase is not possible; by leaving the event venue the ticket becomes void if the organizer has not specified otherwise; failing to comply with the rules of conduct and ticket misuse may lead to the visitor being removed from the venue without the right to compensation; the buyer shall not fold, crumble, computer-manipulate or otherwise alter the tickets printed on paper or distributed electronically in a way which may damage or alter the ticket’s linear or 2D barcode for automatic ticket verification; ticketshop.hr cannot be held responsible for any problems arising out of damage and changes to the linear and 2D barcodes and/or other physical damage to the tickets after the purchase; until entering the event the buyer shall keep the tickets in a safe place and take special care to keep them from unauthorized copying; ticketshop.hr cannot be held responsible for damage caused by misplacement, theft, forgery and unauthorized copying of tickets - each identical copy of a ticket, whether printed on paper or distributed electronically, is valid so the access to the event shall be exclusively granted to the first person to use the ticket, while subsequent complaints shall not be considered. Ticket Returns and Refunds: In the case the event is held on schedule, once purchased ticket may not be returned. All online ticket orders and purchases are binding and can neither be cancelled nor subsequently altered. Should the event be cancelled or re-scheduled, it may be possible to return the ticket, with consent of the organizer, and receive a refund less the cost of purchase fees and ticketshop.hr system service fees. In this event the conditions for ticket returns and detailed instructions will be posted on the event pages within the ticketshop.hr online store. Should the event be cancelled or postponed, the ticket may only be returned at the sales outlet where it was originally purchased up to two months from the originally scheduled date of the event unless ticketshop.hr has fulfilled all its financial obligations in regard to the organizer, in which case the returns shall become a responsibility of the organizer and ticketshop.hr shall promptly publish such information on their website and notify the sales outlet. General deadline for refunds in case of event cancellation or a change of date is two months from the originally scheduled date of the event, and may be received at the sales outlet where the purchase was originally made, unless otherwise stated on the event pages within the ticketshop.hr website. In the event of cancellation or a change of date or venue of the event, or any other changes related to the holding of the event brought about by the organizer, the expenses incurred (e.g. public transport, hotel etc.) shall not be reimbursed. Should the price of admission in the meantime be changed by the Organizer, only the price printed on the ticket will be taken into account for the purposes of refund. Complaints and Customer Service All grievances, complaints about service and questions by customers should be delivered to the email address support@ticketshop.hr or submitted through a dedicated web feature on the http://ticketshop.hr website. Complaints can also be submitted by phone by calling Customer Service or in written form to Event Masters d.o.o, Supilova 7, 10000 Zagreb, Croatia. Other Terms and Conditions The visitors agree to visual or audio recording of themselves as part of the audience without restriction. Bringing to the event any equipment for recording of sound and images, as well as beverages, food, bottles, cans, weapons, fireworks or any other object that could endanger the safety of visitors or are not allowed by the event organizers is prohibited. WARNING: LOUD MUSIC CAN DAMAGE YOUR HEARING! Delivery Options Print@home Print @ Home tickets are delivered to the customer via e-mail to the address listed in the customer’s profile. The tickets are delivered in Adobe PDF format and to view them a PDF reader is required, which can be found at this address: http://get.adobe.com/reader. If your print@home ticket does not arrive in your email inbox within an hour from the time of purchase, please download the ticket directly from your user profile at: http://www.ticketshop.hr/hr/user/profile/. ticketshop.hr cannot be held liable for damage caused by entering the wrong email address in the user profile or the inability to deliver the tickets caused by technical problems on the side of the email service provider. Once you have successfully saved your print@home ticket to your computer, print it on the ISO standard A4 sheet of paper. The receipt will accompany your ticket. Please do not cut out the ticket as it will only be valid as long the ISO A4 sheet on which the ticket has been printed remains intact. Instead of cutting it, fold it using the markers on the ticket. Keep the ticket in a safe place until the day of the event for which the ticket was purchased as the entry to the event is only granted to the first person to use the print@home ticket. Upon arrival at the venue use the print@home ticket in the same way as you would a traditional printed ticket or follow the instructions of the organizer. The print@home ticket option may be accessible for only certain events for which this option is highlighted on the page where you may select the method of ticket delivery, and the compensation to be paid for this delivery option may depend on the location of the event or a business decision of the organizer or ticketshop.hr. eTicket eTicket tickets are tickets in electronic form which are delivered to the user's mobile device in the form of an application, SMS message with a textual code, MMS message with a 2D barcode or to the user's email account in the form of a 2D barcode attached to the email message confirming the purchase. eTicket as a delivery option may be accessible for only certain events, and the compensation to be paid for this delivery option may depend on the location of the event or a business decision of the organizer or ticketshop.hr. Postal service Only the printed tickets which also count as a receipt may be delivered by postal service in accordance with the laws of the Republic of Croatia. If you purchase a ticket as a legal entity and you require an additional receipt, please contact us at the email address: racuni@ticketshop.hr and request the additional receipt. A printed ticket is protected by visible and invisible means of protection and any attempt at counterfeiting is considered a criminal offense under the laws of the Republic of Croatia and shall be most heavily penalized. A printed ticket grants access to the person in possession of it at the entry to the event, and any subsequent complaints and theft reports shall not be considered. In case of ticket return the buyer shall cover all the mailing costs and the refund procedure can only begin once the returning ticket was received by ticketshop.hr. 3.1 Croatia Hrvatska poŇ°ta (Croatian Post) - tickets are quickly and safely delivered by Croatian Post. On receiving the goods you are required to check for any damage and immediately advertise it to the courier who has delivered the goods or you may refuse to accept the delivery which displays visible external damage. The price of delivery is variable and can be found on the web page where you opt for a delivery option. This delivery option is available up to one week prior to the day of the event. CityExpress - tickets are delivered by CityExpress courier service. On receiving the goods you are required to check for any damage and immediately advertise it to the courier who has delivered the goods or you may refuse to accept the delivery which displays visible external damage. The price of delivery is variable and can be found on the web page where you opt for a delivery option. This delivery option is available up to three days prior to the day of the event. 3.2 International orders Delivery to international addresses is done exclusively via DHL express mail service. On receiving the goods you are required to check for any damage and immediately advertise it to the courier who has delivered the goods or you may refuse to accept the delivery which displays visible external damage. The price of delivery is variable and can be found on the web page where you opt for a delivery option. This delivery option is available up to 15 days prior to the day of the event. Pick up You may pick up the tickets only if in possession of a corresponding voucher which will be sent to the email address which is listed in your user profile after the purchase. Vouchers are delivered in Adobe PDF format and to view them a PDF reader is required, which can be found at this address: http://get.adobe.com/reader/. If your voucher does not arrive in your email inbox within an hour from the time of purchase, please download the voucher directly from your user profile at: http://www.ticketshop.hr/hr/user/profile/. ticketshop.hr cannot be held liable for damage caused by entering the wrong email address in the user profile or the inability to deliver the tickets caused by technical problems on the side of the email service provider. Once you have successfully saved your voucher to your computer, print it on the ISO standard A4 sheet of paper. The receipt will accompany your voucher. Please do not cut out the voucher as it will only be valid as long the ISO A4 sheet on which the voucher has been printed remains intact. Keep the voucher in a safe place until you can exchange it for a ticket. The voucher option may be accessible for only certain events for which this option is highlighted on the page where you may select the method of ticket delivery. Pick up at a sales outlet For the events for which this option is available, the tickets may be picked up at the ticketshop.hr sales outlets. For the service of printing a ticket at the outlet, a fee shall be charged in the amount posted on the page where you may opt for a delivery option when purchasing tickets through ticketshop.hr online store. Pick up at the box office For the events for which this option is available, the tickets may be picked up the day of the event at the box office on the event location. For the service of printing a ticket at the box office, a fee shall be charged in the amount posted on the page where you may opt for a delivery option when purchasing tickets through ticketshop.hr online store. In the event tickets cannot be picked up at the box office due to a decision of the organizers, yet this may still be done at a location near the event venue, you shall be notified of this by the organizers. Please follow the instructions of the organizer. Payment Methods If necessary, all fees in terms of this payment method shall be printed on the ticket. Never pay a price higher than the one indicated on the ticket. Cash at a sales outlet or box office Cash can be paid only at a sales outlets. Credit card at a sales outlet or box office Payment by credit card is possible only in sales outlets which can accept credit cards and at the box office for events whose organizers accept this type of payment. The information on the possibilities and conditions in regard to credit card payments at outlets shall be posted on the pages of individual events which are entered in our system, i.e. on our website. Credit card in online store For all events in our online store you can buy tickets by a credit card. For payments in our online store you we are using CorvusPay – an advanced system for secure acceptance of payment cards on the Internet. CorvusPay ensures complete privacy of your credit card data from the moment you enter them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your payment card data in their entirety. Neither can your data be accessed by CorvusPay system operators. An isolated system core independently transmits and manages sensitive data, keeping them completely secure the entire time. The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data are additionally protected by hi-grade encryption, using hardware devices certified in accordance with the FIPS 140 2 Level 3 standard. CorvusPay fulfils all of the requirements for safely conducting online payments prescribed by the leading credit card brands and operates in compliance with the PCI DSS Level 1 standard - the highest security standard in the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password. All information collected by Corvus Info is considered banking secret and treated accordingly. The information is used exclusively for the purposes for which it was intended. Your sensitive data are fully secure and their privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment. Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and indepth system checks for preventing network vulnerabilities. Direct payment into the account For the events for which this payment method is made available, you may select it on the page where payment method selection is presented. The tickets that you have selected in this manner will remain booked for a sufficient time for you to make a payment and inform us of it. When the payment has been recorded by ticketshop.hr, you will be notified by email and the tickets will be delivered to you in accordance with the selected delivery option. If you have not made the payment prior to the expiry of the booking or ticketshop.hr has not received the payment prior to the expiry, the booking will be cancelled and the system will automatically return the ticket to free sale. In the event the payment has been received after the booking was cancelled, the system will automatically assign the customer the best places in the same price range. If there are still tickets in the same price range, until the time when tickets are forwarded to delivery, the customer may request other tickets by calling the Customer Service. In the event that upon the cancelation of the booking all tickets in the selected price range have been sold out and/or other places may no longer be assigned, ticketshop.hr may not be held liable for possible damage. In this event, the money paid shall be fully refunded to the customer, minus eventual bank transaction fees. Gift certificate Statement of Conversion All payments will be effected in Croatian currency (HRK). For purchases from abroad, the amount your credit card account will be charged for shall be displayed in the online store converted into your local currency according to the current exchange rate of the association of credit card service providers. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site. Protection of Personal Information Your personal information is protected and shall not be forwarded to third parties. Your personal information is kept only in order to facilitate the processing of orders. Cookies Cookies are information stored on your computer which serves to expand the functionality of ticketshop.hr portal. In the default settings your computer accepts cookies, but if you wish to disable them, you will no longer have at disposal certain options such as single click quick selection or personalized home pages. ticketshop.hr does not use cookies to store personal information so your privacy is always guaranteed. E-mail ticketshop.hr uses your e-mail address primarily in the process of ordering tickets. We will send you cancellations, postponements and other important information about the events. Also we will send you informations, upgrade options and offers issued by the event promoters but only for the events you purchased tickets for. Furthermore, we will notify you of significant improvements in our website/webshop/shopping procedure. In any case, ticketshop.hr does not send unsolicited advertising messages via e-mail or share your e-mail address with third parties. Agreement Using our online service constitutes an agreement have your information used and stored. Any changes in our business which are related to privacy and data protection will be posted on our website.
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Uvjeti korištenja Opći uvjeti ticketshop.hr je Internet trgovina za prodaju ulaznica za događanja i u vlasništvu je tvrtke Event Masters d.o.o. Event Masters d.o.o. je vlasnik i rezervacijskog sustava za potrebe prodaje karata i organizacije događanja od strane trećih osoba, Organizatora događanja. ticketshop.hr je trgovačka marka pod kojom tvrtka Omninet d.o.o. obavlja navedenu djelatnost i također je u vlasništvu tvrtke Event Masters d.o.o. Rezervaciju i prodaju ulaznica za događanje u dogovoru sa Organizatorom, koji zastupa i izvođača ili predmet događanja, vrši ticketshop.hr na način da u ime Organizatora, u obliku komercijalne usluge, vrši direktnu rezervaciju i prodaju ulaznica za događanje unutar svog sustava rezervacije i prodaje i/ili omogućava Organizatoru da koristi ticketshop.hr sustav rezervacije u svrhu prodaje ulaznica, uz naknadu. Ulaz na događanja omogućava ticketshop.hr, u dogovoru sa Organizatorom, uz prethodni pristanak, dozvolu ili ugovor sa vlasnikom ili korisnikom mjesta događanja na način da vrši kontrolu ulaza u mjesto događanja na dan događanja samostalno, koristeći vlastite ili postojeće, manualne ili automatske načine kontrole ulaza, ili ulaz na događanja omogućavaju Organizator, vlasnik ili korisnik mjesta događanja, odnosno treća pravna osoba za to ovlaštena od strane Organizatora i/ili ticketshop.hr-a, koristeći za kontrolu ulaza ulaznicu kupljenu unutar ticketshop.hr sustava. Ulaznica je predmet, informacija ili digitalno dobro koja omogućava ulaz na događanje za koje je kupljena u kanalima prodaje u ponudi ticketshop.hr. ticketshop.hr jamči sigurnost sustava i valjanost ulaznica kupljenih isključivo kroz službene kanale prodaje oglašene na našim Internet stranicama. Sve vrste ulaznica koje ticketshop.hr nudi se koriste na način da prva osoba koja ulaznicu iskoristi ima mogućnost ulaza, osim ako se ne radi o personaliziranim ulaznicama koje su povezane sa imenom i prezimenom pojedinog kupca, kada kupac u svakom trenutku može potvrditi svoj identitet uvidom u javnu ispravu. Svaka ulaznica, neovisno o mediju isporuke, je potpuno ravnopravna i ima jednak pravni učinak. Način korištenja pojedine vrste ulaznica može se razlikovati i ovisi o tehničkim mogućnostima i samom Organizatoru događanja. Svaka ulaznica prodana na mjestima prodaje koja nisu u vlasništvu ticketshop.hr-a postaje važeća tek nakon što je od strane ticketshop.hr-a zaprimljena cjelokupna uplata iznosa koštanja ulaznica. Kanali prodaje u sustavu ticketshop.hr su Internet trgovina na adresi http://ticketshop.hr, partnerska prodajna mreža ticketshop.hr oglašena na stranicama http://ticketshop.hr i blagajne na mjestu događanja. Ovisno o potrebama Organizatora, ulaznice se mogu prodavati i van naznačenih kanala prodaje ali o tome mora postojati obavijest na službenim stranicama događanja u okviru ticketshop.hr internetskih stranica. ticketshop.hr je samo posrednik pri prodaji ulaznica i ne odgovara za povrat novca u slučaju otkazivanja događaja, promjene mjesta i/ili datuma održavanja događaja. Međutim, ticketshop.hr će učiniti sve što je propisao zakon kako bi u slučaju nepredviđenih okolnosti do povrata novaca od strane Organizatora došlo. ticketshop.hr ne odgovara za bilo kakve izmjene u programu događaja od strane organizatora. Organizator zadržava pravo naknadne izmjene cijene ulaznice. ticketshop.hr ne prihvaća odgovornost za ulaznice izgubljene u pošti, te ne prihvaća odgovornost za pravilnu dostavu od strane trećih osoba kao što su poštanski uredi ili druge kurirske službe. ticketshop.hr ne preuzima odgovornost za troškove nastale zbog nedostavljanja ulaznica. Korištenje ulaznice Kupovinom ulaznice posjetitelj događanja prihvaća uvjete korištenja ulaznice kao i pravila ponašanja na mjestu održavanja događanja koje određuje organizator ili mjesto događanja. Kupovinom ulaznice kupac, odnosno posjetitelj, bezuvjetno prihvaća i sljedeće: Povrat i zamjena ulaznice nakon kupnje nije moguć; Napuštanjem mjesta događanja ulaznica prestaje važiti ukoliko Organizator nije odredio drugačije; Zbog nepoštivanja pravila ponašanja i zloupotrebe ulaznice posjetitelj može biti udaljen sa mjesta događanja bez prava na bilo kakvu naknadu; Kupac ne smije presavijati, gužvati, računalno manipulirati ili na bilo koji drugi način mijenjati ulaznice otisnute na papiru ili distribuirane elektronskim putem na način da se ošteti ili izmijeni linearni ili 2D kod za automatsku provjeru ispravnosti ulaznice koji se nalazi na ulaznici; ticketshop.hr nije odgovoran za probleme nastale uslijed oštećenja i izmjene linearnog i 2D koda i/ili drugih mehaničkih oštećenja ulaznice nakon kupovine; Kupac je do trenutka ulaza na događaj ulaznice dužan čuvati na sigurnom mjestu i posebno ih čuvati od neovlaštenog kopiranja; ticketshop.hr nije odgovoran za štetu nastalu gubitkom, krađom, krivotvorenjem i neovlaštenim kopiranjem ulaznice – svaka istovjetna kopija ulaznice, bilo da je otisnuta na papiru ili je distribuirana elektronskim putem je pravovaljana tako da će ulaz na događaj biti omogućen isključivo prvoj osobi koja ulaznicu iskoristi, a naknadne reklamacije nisu moguće. Povrat ulaznice i novčana nadoknada U slučaju redovnog održavanja događanja jednom kupljenu ulaznicu nije moguće vratiti. Sve narudžbe i kupovine ulaznica putem Interneta su obvezujuće te ne mogu biti otkazane ili naknadno izmijenjene. U slučaju otkazivanja ili promjene datuma održavanja događanja ulaznicu je, uz pristanak Organizatora, moguće vratiti uz nadoknadu uplaćenog iznosa umanjenog za troškove kupovine i troškove ticketshop.hr sustava. U tom slučaju uvjeti povrata ulaznice i detaljne upute biti će objavljene na stranicama događanja unutar ticketshop.hr internetske trgovine. U slučaju otkazivanja ili promjene datuma održavanja događanja, ulaznicu možete vratiti isključivo na prodajnom mjestu gdje su ulaznice kupljene i to najduže dva mjeseca od predviđenog datuma održavanja, osim u slučaju ako je ticketshop.hr ispunio sve svoje financijske obaveze prema Organizatoru događaja, te će se u tom slučaju povrat vršiti direktno od strane Organizatora događaja, a ticketshop.hr će pravovremeno tu informaciju objaviti na Internet stranicama ticketshop.hr i o tome obavijestiti prodajno mjesto. Opći rok povrata novca u slučaju otkazivanja ili promjene datuma događanja je dva mjeseca od planiranog datuma događanja i to na mjestu na kojem je kupljena, osim ako drugačije nije navedeno na stranici događanja na Internet stranicama ticketshop.hr. U slučaju otkazivanja, promjene datuma ili mjesta održavanja događanja ili bilo kakvih drugih promjena vezanih za održavanje događanja od strane Organizatora dodatni troškovi kupca ulaznice (javni prijevoz, hotel i sl.) neće biti nadoknađeni. U slučaju da dođe do promjene cijene ulaznice od strane Organizatora, kao iznos povrata uzima se cijena ispisana na ulaznici u trenutku kupnje. Reklamacije i korisnička podrška Sve reklamacije, pritužbe na uslugu i pitanja od strane kupaca potrebno je uputiti na email adresu support@ticketshop.hr ili putem posebnog internetskog sučelja sa internetske stranice http://ticketshop.hr. Reklamacije je moguće predati i putem telefona pozivom službe za korisnike. Ostali uvjeti korištenja ulaznice Posjetitelj događaja pristaje da kao dio publike bude sniman zvučno i slikovno bez ograničenja. Na događaj je zabranjeno unošenje opreme za snimanje zvuka i slike kao i pića, hrane, boca, limenki, oružja, pirotehničkih sredstava i bilo kojih drugih predmeta koji mogu ugroziti sigurnost posjetitelja ili su zabranjeni od strane organizatora događaja. UPOZORENJE: GLASNA GLAZBA MOŽE OŠTETITI VAŠ SLUH! Načini dostave Print@home Print@home ulaznice se dostavljaju kupcu putem e-maila na adresu koja je upisana u profilu korisnika. Ulaznice se isporučuju u Adobe PDF formatu i za njihovo pregledavanje je potreban preglednik PDF datoteka kojeg možete naći na ovoj adresi: http://get.adobe.com/reader/. Ukoliko vam print@home ulaznica ne stigne u vaš e-mail sandučić u roku od sat vremena od trenutka kupnje, molimo vas da ulaznicu preuzmete direktno sa vašeg korisničkog profila na adresi: http://www.ticketshop.hr/hr/user/profile/. ticketshop.hr ne odgovara za štetu nastalu krivim upisivanjem e-mail adrese u korisničkom profilu ili zbog nemogućnosti isporuke ulaznice uzrokovane tehničkim problemima sa strane davatelja e-mail usluge. Jednom kada ste print@home ulaznicu uspješno pohranili na svoje računalo, ispišite je na ISO A4 standardnom listu papira. Uz ulaznicu ćete dobiti i račun. Molimo vas da ulaznicu ne izrezujete pošto ulaznica vrijedi isključivo ako je ISO A4 list papira na kojem je ulaznica ispisana neoštećen, nego je umjesto izrezivanja presavijte koristeći oznake na samoj ulaznici. Ulaznicu čuvajte na sigurnom mjestu do dana događanja za kojeg ulaznica vrijedi jer se ulaz na događanje omogućava isključivo prvoj osobi koja kopiju print@home ulaznice iskoristi. Prilikom dolaska na mjesto događanja print@home ulaznicu koristite na isti način kao i tradicionalnu tiskanu ulaznicu ili slijedite upute organizatora. print@home ulaznice se kao opcija dostave mogu zatražiti samo za određena događanja, za koje je ta mogućnost istaknuta na stranici za odabir načina dostave, a naknada koja se plaća za ovaj način dostave može ovisiti o mjestu održavanja događanja ili o poslovnoj odluci Organizatora odnosno ticketshop.hr-a. 2. eTicket eTicket ulaznice su ulaznice u elektronskom obliku koje se isporučuju na korisnikov mobilni uređaj u obliku aplikacije, SMS poruke sa tekstualnim kodom, MMS poruke sa 2D kodom ili na korisnikov e-mail u obliku 2D koda koji je privitak e-mail poruci o potvrdi kupovine. eTicket ulaznice kao opcija dostave se mogu zatražiti samo za određena događanja, a naknada koja se plaća za ovaj način dostave može ovisiti o mjestu održavanja događanja ili o poslovnoj odluci Organizatora odnosno ticketshop.hr. Pošta Poštom se dostavljaju isključivo tiskane ulaznice koje vrijede kao račun, sukladno zakonima RH. Ukoliko ulaznicu kupujete kao pravna osoba i potreban vam je dodatni račun, molimo obratite nam se na e-mail adresu: racuni@ticketshop.hr i zatražite dodatni račun. Tiskana ulaznica je zaštićena vidljivim i nevidljivim načinima zaštite i svaki pokušaj krivotvorenja je krivično djelo sukladno zakonima RH te se najstrože kažnjava. Tiskana ulaznica omogućava ulaz osobi koja je iskoristi na ulazu za događanje, a naknadne reklamacije i prijave krađe nisu moguće. U slučaju povrata ulaznice kupac snosi sve poštanske troškove i procedura povrata može početi tek kada je ulaznica u povratu zaprimljena od strane ticketshop.hr. Hrvatska Hrvatska Pošta - Dostavu svih ulaznica vršimo brzo i sigurno Hrvatskom poštom. Prilikom preuzimanja robe dužni ste provjeriti eventualna oštećenja i odmah ih reklamirati kurirskom djelatniku koji je robu dostavio, odnosno odbiti preuzeti pošiljku na kojoj su vidljiva vanjska oštećenja. Cijena dostave je promjenjiva i biti će vidljiva na stranici za kupnju pri odabiru opcija dostave. Ovaj način dostave moguće je odabrati najviše tjedan dana od dana održavanja događanja. CityExpress - Dostavu svih ulaznica vršimo putem CityExpress kurirske službe. Prilikom preuzimanja robe dužni ste provjeriti eventualna oštećenja i odmah ih reklamirati kurirskom djelatniku koji je robu dostavio, odnosno odbiti preuzeti pošiljku na kojoj su vidljiva vanjska oštećenja. Cijena dostave je promjenjiva i biti će vidljiva na stranici za kupnju pri odabiru opcija dostave. Ovaj način dostave moguće je odabrati najviše 7 dana od dana održavanja događanja. Internacionalne narudžbe Dostavu na internacionalne adrese vršimo isključivo putem DHL ekspresne poštanske službe. Prilikom preuzimanja robe dužni ste provjeriti eventualna oštećenja i odmah ih reklamirati kurirskom djelatniku koji je robu dostavio, odnosno odbiti preuzeti pošiljku na kojoj su vidljiva vanjska oštećenja. Cijena dostave je promjenjiva i bit će vidljiva na stranici za kupnju pri odabiru opcija dostave. Ovaj način dostave moguće je odabrati najviše 15 dana od dana održavanja događanja. Preuzimanje Preuzimanje se vrši isključivo uz predočenje pripadajućeg vaučera kojeg nakon kupovine šaljemo na e-mail adresu korisnika koja je upisana u korisničkom profilu. Vaučeri se isporučuju u Adobe PDF formatu i za njihovo pregledavanje je potreban preglednik PDF datoteka kojeg možete naći na ovoj adresi: http://get.adobe.com/reader/. Ukoliko vam vaučer ne stigne u vaš e-mail sandučić u roku od sat vremena od trenutka kupnje, molimo vas da vaučer preuzmete direktno sa vašeg korisničkog profila na adresi: http://www.ticketshop.hr/hr/user/profile/. ticketshop.hr ne odgovara za štetu nastalu krivim upisivanjem e-mail adrese u korisničkom profilu ili zbog nemogućnosti isporuke ulaznice uzrokovane tehničkim problemima od strane davatelja e-mail usluge. Jednom kada ste vaučer uspješno pohranili na svoje računalo, ispišite ga na ISO A4 standardnom listu papira. Uz vaučer ćete dobiti i račun. Molimo vas da vaučer ne izrezujete pošto vrijedi isključivo ako je ISO A4 list papira na kojem je vaučer ispisan neoštećen. Vaučer čuvajte na sigurnom mjestu do trenutka zamjene za ulaznicu. Vaučeri se kao opcija dostave mogu zatražiti samo za određena događanja, za koje je ta mogućnost istaknuta na stranici za odabir načina dostave. Preuzimanje na prodajnom mjestu Za događanja za koje je ova opcija dostupna, ulaznice se preuzimaju unutar prodajne mreže ticketshop.hr. Za uslugu izrade tiskane ulaznice na prodajnom mjestu naplaćuje se naknada u iznosu koji će biti vidljiv na stranici za odabir načina dostave prilikom kupovine na ticketshop.hr internet trgovini. Preuzimanje na blagajni Za događanja za koje je ova opcija dostupna, ulaznice se preuzimaju na dan događanja na blagajnama koje se nalaze na samom mjestu događaja. Za uslugu izrade tiskane ulaznice na blagajni naplaćuje se naknada u iznosu koji će biti vidljiv na stranici za odabir načina dostave prilikom kupovine na ticketshop.hr internet trgovini. Postoji mogućnost da se preuzimanje ulaznica na blagajnama zbog odluke Organizatora preusmjeri na drugo mjesto u blizini mjesta održavanja događanja o čemu ćete biti obaviješteni od strane Organizatora. Molimo vas da slijedite upute Organizatora. Načini plaćanja Ukoliko su nužne, sve naknade koje su u vezi sa načinom plaćanja ispisane su na ulaznici. Nikad ne plaćajte cijenu veću od one naznačene na ulaznici. Gotovinom na prodajnom mjestu i blagajni Gotovinom možete plaćati isključivo na fizičkom prodajnom mjestu. Kreditnom karticom na blagajni ili prodajnom mjestu Plaćanje kreditnom karticom na prodajnom mjestu omogućeno je samo za određena prodajna mjesta koja imaju mogućnost prihvata kreditnih kartica i na blagajnama za događaja čiji Organizator takvu vrstu plaćanja prihvaća. O mogućnosti i uvjetima plaćanja kreditnim karticama na prodajnim mjestima informaciju ćete dobiti na stranicama pojedinog događaja dostupnog u našem sustavu tj. na našim internet stranicama. Kreditnom karticom u webshopu Za sva događanja u našoj Internet trgovini moguće je kupovati ulaznice kreditnim karticama. Za plaćanje u našoj Internet trgovini koristimo CorvusPay – napredni sustav za siguran prihvat platnih kartica putem Interneta. CorvusPay osigurava potpunu tajnost vaših kartičnih podataka već od trenutka kada ih upišete u CorvusPay platni formular. Platni podaci prosljeđuju se šifrirano od vašeg web preglednika do banke koja je izdala karticu. Naša trgovina nikada ne dolazi u kontakt s cjelovitim podacima o vašoj platnoj kartici. Također, podaci su nedostupni čak i djelatnicima CorvusPay sustava. Izolirana jezgra samostalno prenosi i upravlja osjetljivim podacima, čuvajući ih pritom potpuno sigurnima. Formular za upis platnih podataka osiguran je SSL transportnom šifrom najveće pouzdanosti. Svi skladišteni podaci dodatno su zaštićeni šifriranjem, korištenjem kriptografskog uređaja certificiranog prema FIPS 140-2 Level 3 standardu. CorvusPay zadovoljava sve zahtjeve vezane uz sigurnost on-line plaćanja propisane od strane vodećih kartičnih brandova, odnosno posluje sukladno normi – PCI DSS Level 1 – najviši sigurnosni standard industrije platnih kartica. Pri plaćanju karticama uvrštenim u 3-D Secure program vaša banka, uz valjanost same kartice, dodatno potvrđuje i Vaš identitet pomoću tokena ili lozinke. Corvus Info sve prikupljene informacije smatra bankovnom tajnom i tretira ih u skladu s tim. Informacije se koriste isključivo u svrhe za koje su namijenjene. Vaši osjetljivi podaci u potpunosti su sigurni, a njihova privatnost zajamčena je najmodernijim zaštitnim mehanizmima. Prikupljaju se samo podaci nužni za obavljanje posla sukladno propisanim zahtjevnim procedurama za on-line plaćanje. Sigurnosne kontrole i operativne procedure primijenjene na našu infrastrukturu osiguravaju trenutnu pouzdanost CorvusPay sustava. Uz to održavanjem stroge kontrole pristupa, redovitim praćenjem sigurnosti i dubinskim provjerama za sprječavanje ranjivosti mreže te planskim provođenjem odredbi o informacijskoj sigurnosti trajno održavaju i unapređuju stupanj sigurnosti sustava zaštitom vaših kartičnih podataka. Direktnom uplatom na račun Za događaje za koje je ovakav način plaćanja omogućen odaberite ovu opciju na stranici za odabir načina plaćanja. Ulaznice koje ste odabrali bit će rezervirane određeno vrijeme koje je dovoljno da izvršite uplatu i o tome nas obavijestite. Kada uplata bude proknjižena od strane ticketshop.hr, dobit ćete obavijest e-mailom te će vam ulaznice biti isporučene odabranim načinom dostave. Ako do trenutka isteka rezervacije niste uplatili sredstva na račun ili ticketshop.hr do trenutka isteka rezervacije nije zaprimio uplaćena sredstva na račun, rezervacija se poništava, a sustav automatski vraća ulaznice u prodaju. U slučaju zaprimanja uplate nakon što je rezervacija poništena, sustav kupcu automatski dodjeljuje najbolja mjesta u istom cjenovnom razredu. Ako je dostupno još ulaznica u istom cjenovnom razredu, do trenutka u kojem ulaznice kreću u dostavu, kupac može zatražiti neke druge ulaznice pozivom službi za korisnike. U slučaju da se do trenutka poništenja rezervacije sve ulaznice u odabranom cjenovnom razredu rasprodaju i/ili nije moguće izvršiti ponovno dodjeljivanje mjesta ticketshop.hr ne odgovara za moguću nastalu štetu. U tom slučaju, uplaćeni novac bit će u cijelosti vraćen uplatitelju, umanjen za moguće bankovne transakcijske naknade. Izjava o konverziji Sva plaćanja će se vršiti u hrvatskoj valuti (Kuna). Za kupce iz inozemstva prilikom terećenja vaše kreditne kartice, iznos u kunama prikazan na Internet trgovini će se konvertirati u vašu lokalnu valutu prema tečajnoj listi udruge kartičarskih kuća. Kao rezultat ove konverzije postoji mogućnost male razlike između originalne cijene prikazane na našoj Internet trgovini. Zaštita osobnih podataka Vaši osobni podaci su zaštićeni te neće biti dani na uvid trećim osobama. Vaši osobni podaci čuvaju se samo kako bi se olakšao proces narudžbi. Cookies Cookies su informacije pohranjene na vašem računalu, a koji služe boljoj funkcionalnosti ticketshop.hr portala. U standardnoj postavci, vaše računalo prihvaća cookies-e, a ukoliko ih želite isključiti, više vam neće biti dostupne opcije poput brzog odabira jednim klikom ili personalizirane početne stranice. ticketshop.hr ne koristi cookies za pohranu osobnih podataka, stoga je vaša privatnost uvijek zagarantirana. E-Mail ticketshop.hr koristi vašu e-mail adresu samo za postupak naručivanja ulaznica, osim ako sami ne odlučite da želite primati i newsletter. Otkazivanja, odgađanja i ostale važne obavijesti o događajima proslijedit ćemo vam e-mailom. Nadalje, obavijestit ćemo vas o važnim poboljšanjima naše Internet stranice / webshopa / postupka kupovine. U svakom slučaju, ticketshop.hr ne šalje neželjene reklamne poruke putem e-maila. Ugovor Naš online servis podrazumijeva sporazumno korištenje i čuvanja vaših podataka. Sve izmjene u našem poslovanju, koje se odnose na privatnost i zaštitu podataka, bit će objavljene na našoj Internet stranici.