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Business Terms and Conditions Initial provisions These General Business Terms & Conditions (hereunder the „GBTC“) stipulate general arrangements concerning the process of entering into contracts and contents of contractual relationships with respect to the Purchase Contracts (hereunder the „Purchase Contract“) and Contracts for Work (hereunder the „Contract for Work“) and lay down in detail the rights and duties of the parties within their contractual relationships. These General Business Terms & Conditions are related to and are binding on business conducted between the parties to the Purchase Contract and the Contract for Work , with one party acting as the seller or contractor, being the company CROSS Zlín, a.s., ID. No.: 607 15 286, VAT No.: CZ60715286, with registered office at Zlín, Hasičská 397, Louky, 763 02 Zlín, incorporated in the Business Register administered by the Regional Court in Brno, File No. B 6274, and the other party being the buyer or client. All contractual relationships arising out of or in connection with these General Business Terms & Conditions are entered into in accordance with the applicable law of the Czech Republic. Relationships not governed by the Purchase Contract/ Contract for Work and these General Business Terms & Conditions shall be governed by applicable legislation, in particular Act No. 89/2012 Sb., Civil Code, as amended. General provisions With respect to Purchase Contracts, the parties are designated as a seller and buyer and with respect to Contract for Work as a contractor and client. The Seller or the Contractor (in both cases also referred to as the „Supplier“) is the trading company CROSS Zlín, a.s., ID. No.: 607 15 286, VAT No.: CZ60715286, with registered office at Zlín, Hasičská 397, Louky, 763 02 Zlín, incorporated in the Business Register administered by the Regional Court in Brno, File No. The company CROSS Zlín, a.s. is an entity acting within its line of business with respect to entering into and performing contracts. Persons authorised to act on behalf of the Supplier with respect to contractual arrangements in their entirety are the Board of Directors, either all members of the Board of Directors, and/or individually the Chairman or Vice Chairman of the Board of Directors and the employees of the Seller duly entitled to do so under their specified job description. The Buyer or the Client (in both cases also referred to as the „Purchaser“) is understood as any legal or natural person who intends to obtain from the Supplier, as part of its operations, any goods or services that are offered by the Supplier as part of its business operations. The Purchase Contract is understood as an obligation of the Seller to provide the Buyer with goods being the subject of the purchase and enable the Buyer to acquire the title to the goods against the obligation of the Buyer to take over the good and pay the purchase price to the Seller. The Contract for Work obliges the Contractor to perform for the Client any work at its expense and risk and the Client undertakes to take over the work and pay the Contactor the agreed price of the work. Business is understood as contractual relationships established between the parties on the basis of a Purchase Contract or Contract for Work. Goods are understood as an item being the subject of purchase or work. Shipping is understood as the moment when the goods are shipped from the registered address of the Seller or, as the case may be, made ready for personal pickup by the Buyer. By placing the order the Buyer confirms that it has become familiar with these General Business Terms & Conditions and that it explicitly agrees to them in a version that will be in full force and effect upon sending the order. Contract Purchase Contract execution The Purchase Contract between the Supplier and the Purchaser may be executed in the following manners: a) written confirmation of the Purchaser’s order, b) signature of a one-off Purchase Contract. The order may be made in writing, delivered to the other party by post, electronically, via data box or placed in person, by telephone or orally. The Purchase Contract is established upon unconditional acceptance of the Purchaser’s order, delivered back to the Purchaser and confirmed by a person authorised to act on behalf of the Supplier within 5 days in a manner in which the order was delivered or, as the case may be, the Purchaser will be informed within the same time-limit about the tentative order confirmation time limit. If the Purchaser’s order fails to be confirmed by the Supplier within the above time limit, it is understood that it was not accepted. Late acceptance has the effect of timely acceptance if the Purchaser informs the Supplier about such acceptance without undue delay at least orally stating that such acceptance is considered timely. If the Supplier fails to accept the order unconditionally or with comments, the contractual relationship is not established by confirming the order but upon the subsequent written approval of the changed order by the Purchaser. In the event of an order made by telephone or orally, the follow-up confirmation of the order by the Supplier shall contain specifications of the subject of the purchase and such a confirmed order shall be approved by the Purchaser in writing. The contents of the order and its confirmation takes precedence over any other arrangements between the parties. Supporting data establishing the basis of the offer or order acceptance, such as images, drawings, dimensions etc. are crucial only in general terms unless explicitly marked as binding. The Supplier shall provide the goods to Purchaser, including documents related to the goods and allow the Purchaser to acquire the title to the goods in accordance with the Contract. The Supplier shall meet the duty to hand over the goods to the Purchaser, allow the Purchaser to handle the goods at the place of performance and inform the Purchaser accordingly in due time. Contract for work execution The Contract for work between the Supplier and the Purchaser may be executed in the following manners: a) written confirmation of the Purchaser’s order, b) signature of a one-off Contract for work. The order may be made in writing, delivered to the other party by post, electronically, via data box or placed in person, by telephone or orally. The Contract for work is established upon unconditional acceptance of the Purchaser’s order, returned to the Purchaser and confirmed by a person authorised to act on behalf of the Supplier within 5 days in a manner in which the order was delivered or, as the case may be, the Purchaser will be informed within the same time-limit about the tentative order confirmation time limit. If the Purchaser’s order fails to be confirmed by the Supplier within the above time limit, it is understood that it was not accepted. Late acceptance has the effect of timely acceptance if the Purchaser informs the Supplier about such acceptance without undue delay at least orally stating that such acceptance is considered timely. If the Supplier fails to accept the order unconditionally or with comments, the contractual relationship is not established by confirming the order but upon the subsequent written approval of the changed order by the Purchaser. In the event of an order made by telephone or orally, the follow-up confirmation of the order by the Supplier shall contain specifications of the subject of the purchase and such a confirmed order shall be approved by the Purchaser in writing. Retention of title In accordance with the provisions of § 2132 of Act No. 89/2012 Sb., Civil Code, the Seller retains the title to the goods, i.e. the Purchaser shall only become the owner upon full settlement of the price even if the Purchaser makes use of the agreed option of a later price payment maturity date. Goods subject to the retention of title shall not become subject to pledge or used to secure the title transfer. Any modification of goods subject to the retention of title results in the Supplier becoming co-owner of such modified goods. If the goods are resold or modified by the Purchaser, the Purchaser’s receivable from a third party with respect to the purchase price shall be considered as passed on to the Supplier. In all cases of applying the retention of title, with respect to goods taken back it is only possible to deduct from the purchase price the value of goods taken back after their increase in value and deduction of the costs of modification. Joint provisions concerning business deals The Supplier’s offer shall always be considered as non-binding. Valid contract arrangement shall always require explicit consent to the non-binding offer acceptance, whereas accepting an offer containing any deviations from the contents of the proposed offer or submitted terms and conditions constitutes a counterproposal, unless explicitly agreed otherwise in the course of negotiations. If the Purchaser refers in the submitted order or when entering into a contract to its business terms and conditions that are contrary to these GBTC, the contract shall be entered into in a scope in which both these business terms and conditions are not contradictory. Mutually contradicting or uncertain provisions of the business terms and conditions shall not apply. This shall also apply if such a procedure is excluded by the business terms and conditions of the Purchaser. However, any of the parties may within 3 (three) calendar days of the order acceptance or contract signature inform the other party in writing that it rejects such a procedure. In such a case, the contract will not be entered into. Information about the specific technical steps leading to entering into contracts is provided in these GBTC where this process is described in a comprehensible manner. The contact is entered into in the Czech language. If the text of the contract is translated for the purposes of the Purchaser, the Czech interpretation shall prevail in case of a dispute as to the interpretation of the terms. The contract may only be amended by written, consecutively numbered amendments that must be duly designated and lawfully signed by both parties. These amendments are subject to the same contractual arrangements as the Contract. The Supplier shall hand over to the Purchaser the subject of the purchase in the agreed quantity, quality and design. If the Supplier supplies a higher quantity of goods than agreed, the Purchase Contract shall also be entered for the excess quantity unless the Purchaser informs the Supplier in writing without undue delay that the Purchaser does not require the goods delivered beyond the Contract framework. If the Supplier shall ship the goods, the goods will be handed over by the Supplier once the goods are handed over to the first shipper for transport to the Purchaser and once the Purchaser is allowed to exercise the rights under the contract of carriage with respect to the shipper. Unless agreed how the goods are to be packed, the Supplier shall pack the goods according to the established business practices; if these are not defined, the goods shall be packed in a manner suitable for preserving the goods and protecting the goods against damage. The Supplier shall protect the goods for transport purposes in the same manner. The choice of goods packaging, transport packing, the insurance arrangement and its potential cover falls within the competence of the Supplier, unless the parties agree otherwise in a specific case. Consultation with a potential Purchaser or Purchasers concerning the use of the goods shall only be binding upon the Supplier if provided by the Supplier in writing or if an oral consultation or advice were subsequently confirmed by the Supplier in writing. The fitness of goods for the Purchaser’s intended purpose is the responsibility of the Supplier only if confirmed by the Supplier in writing. Prices, terms of payment and terms of delivery Price determination All prices are contractual. If a non-binding offer is sent, these documents always provide current and valid prices. The prices are not final, i.e. they do not include the statutory VAT amount or any other taxes and fees to be paid by the Purchaser to acquire the goods. The provided prices do not cover packing charges, insurance and any costs related to transport. The final price, i.e. the price including packing charges, insurance, transport as well as the stipulated statutory VAT amount shall be announced by the Supplier to the Purchaser in the confirmation of the order placed by the Purchaser. If the costs change during the execution of the order, the Supplier reserves the right to determine a new price. 4.2 Terms of payment In line with the performance under the Contract, the Supplier shall issue an invoice – tax certificate - to be settled within 2 weeks from the issue date via cashless transfer to the bank account shown on the invoice – tax certificate, unless the parties agree otherwise in the given case. The invoice – tax certificate- settlement date is understood as the day when the price is credited to the bank account of the Supplier or, as the case may be, as the day when the price is paid in cash to the Supplier. 4.3 Terms of delivery The delivery time starts once the Supplier confirms the Purchaser’s order and the delivery time is set with respect to the production and capacity possibilities of the Supplier. The delivery time shall be extended by a period during which the Purchaser delays performing its obligations towards the Supplier. The delivery time shall be adequately extended as a result of unforeseeable obstacles, in particular due to events of Force Majeure. The Supplier is not in default in delivering the goods and shall not be liable for damage if the performance of duties resulting from the contract is temporarily or permanently prevented from by an extraordinary unforeseeable and insurmountable obstacle occurring irrespective of its will (the so-called „events of Force Majeure“). For the purposes of the contractual arrangements, Force Majeure is, for example, understood as natural disasters, adverse weather conditions disabling or hampering the contract performance, strike, unrest, acts of war etc. If an event of Force Majeure occurs, the parties undertake to modify the contractual relationship adequately with respect to the specific circumstances of Force Majeure so as to meet the purpose of the contract. If no agreement is reached, the party claiming the event of Force Majeure has the right to withdraw from the contract. In the event of unforeseeable circumstances, if circumstances substantially change and if the impossibility to perform is factually demonstrated, the Supplier has a right to withdrawal from the contract. If the Supplier intends to exercise the right to withdraw from the contract, in accordance with this provision, it shall, upon assessing the scope of the unforeseeable events, promptly inform the Purchaser accordingly. In the event of the contract termination by the Supplier, the Purchaser‘s claims for damages under this clause as a result of such termination are fully excluded. Partial goods deliveries are permissible. Performance of work, installation and services Performance of work The Supplier shall perform the work in an independent and due manner so that the work is performed in accordance with the Contract, provided documents, relevant legal regulations, certificates and technical and quality-related standards. If the performance of work requires cooperation of the Purchaser (e.g. delivery of samples, provision of design documentation or decisions to be made by public bodies, presence of site, provision of entrance and access to the place of performance etc.) and the Purchaser fails to provide the required cooperation in time, the time for performance shall be extended by the Purchaser’s period of delay caused by the late provision of its assistance. Alternatively, the Supplier reserves the right to withdraw from the Contract as per Clause 9 and claim the price of work from the Purchaser that was performed for the Purchaser as of the withdrawal date, which shall not affect the Supplier’s claim for damages. Prior to commencing the work, the Supplier shall ascertain, with due care, whether the proper performance of the work is not prevented by any hidden obstacle. Its potential existence shall be reported without undue delay to the Purchaser with a proposal for an alternative solution. In this case, the time limit for performing the work shall be extended. If such hidden obstacles could not be ascertained despite exercising due care prior to the commencement of the work and the Supplier notifies the Purchaser of their existence without undue delay upon detecting such obstacles, the time limit for performing the work shall also be extended by the period counted from the written notice sent to the Purchaser until the obstacles have been eliminated. The Supplier shall at its own cost obtain all facilities, tools and materials necessary to perform the work in accordance with the contract. The Supplier reserves the right to implement the work or a part thereof via a fully qualified sub supplier. Installation and services If these are part of the arrangement between the parties, the Supplier shall provide installation work and services related to the delivered goods or provide services and installation separately on the basis of specific orders or contracts. The price of installation and service work is paid separately. The price of installation and service work includes, in particular, travel expenses, separation allowance and working hours including extra charges for overtime work. The time for preparation, travel, waiting time and trip back are charged as working hours. In the event of a delay in assembling the goods, their installation or commissioning for reasons not attributable to the Supplier, the Purchaser shall pay all costs for the waiting as well as other necessary travel expenses and, as the case may be, other necessary costs. If the installation is carried out by the Purchaser or any third party authorised by it, it is necessary to observe all valid operating and installation regulations of the Supplier. Handover and takeover of the goods, damage risk transfer Handover and takeover of the goods The goods may be handed over via delivery through a holder of a licence to make shipments to the registered address of the Purchaser or to the address given in the Contract, or via personal pickup at the registered office of the Supplier against a signature of a person authorised to act on behalf of the Purchaser. Unless stated otherwise in the Contract, the personal pickup shall take place at the registered office of the Supplier. Shall the Purchaser fail to pick up the goods delivered via a post licence holder and the goods are returned to the Supplier for such a reason, the goods are considered delivered on the date of their return. Unless the goods delivery method is specified in the contract, the delivery method is at the Supplier’s discretion. The Supplier is entitled to take out an insurance covering the transport risk at the expense of the Purchaser. The Purchaser shall, without undue delay upon delivery, check the condition of the delivery with the shipper (number of packages, damage to boxes, etc.) according to the attached delivery note. The Purchaser is entitled to reject to take delivery which is contrary to the contract stating that the shipment is, e.g., incomplete or damaged. Shall the Purchaser take delivery of such damaged shipment from the shipper, the damage shall be described in the shipper‘s delivery protocol. Any incomplete or damage shipment shall be promptly reported by the Purchaser by e-mail or telephone, confirmed by e-mail or any other written form using the contact details of the Supplier, the Purchaser shall draw up a damage survey with the shipper and send it without undue delay by e-mail or post to the Supplier. Unless such a damage survey is drawn up within 5 business days, any Purchaser’s claim for such damages is excluded. Any damage or loss during transport shall be handled by the Purchaser and claimed by the Purchaser from the shipper. Duly ordered and delivered goods will not be received back by the Supplier. In the event of a different arrangement between the parties or a voluntary acceptance of duly ordered and delivered goods by the Supplier, the costs of storage, transport and other related costs shall be borne by the Purchaser. The party‘s default in taking deliver of the goods establishes a right of the other party to sell the goods at the expense of the party in default in a suitable manner after providing the party in default with a reasonable period of time for taking the delivery. This shall also apply if the party defaults in payment that the delivery of the goods is subject to. Damage risk transfer The risk of damage to the goods is transferred to the Purchaser once the goods are dispatched, even when partial deliveries of the goods are made or if freight paid to the place of destination is arranged. The same shall apply if the Purchaser fails to take delivery of the goods although made ready by the Supplier for shipping. If the shipping is delayed as a result of circumstances not attributable to the Supplier, the goods damage risk is transferred to the Purchaser on the date of being ready to ship. Defect liability General arrangements All goods are inspected by the Supplier prior to shipment. The goods are defective if they fail to have the agreed characteristics. A defect is also understood as providing different delivery. A failure to furnish documents necessary for proper use of the work is not considered to be a defect provided that the Supplier provides the Purchaser with the above document within 10 days of a written request by the Purchaser. The Purchaser’s claims related to defective performance arise from a defect of the goods manifested upon the transfer of the damage risk to the Purchaser, even if manifested on a later date. The Purchaser may also claim a defect appearing on a later date if caused by the Supplier's breach of its duties. The Purchaser shall inspect the goods as reasonably practical as soon as possible after the transfer of the damage risk and shall ascertain the properties and quantity. Any damage to the goods occurring after the goods damage risk transfer to the Purchaser shall not affect its duty to pay the price unless the Supplier causes such damage by breaching its duties. The Supplier may only take into consideration defect claims related to the condition and quantity of the goods if claimed by the Purchaser no later than 5 business days of the goods delivery, and if claimed in writing from the Supplier and confirmed by the shipper. In the event of hidden defects, the Purchaser shall claim such damage no later than 5 business days of becoming aware of such defects. Defects to the delivered goods not reported during the defect liability statutory time-limit shall be made good by the Supplier at its own discretion or substitute goods shall be delivered, which the Supplier is also entitled to following an unsuccessful repair. The choice of the method of making good the defect is at the Supplier‘s own discretion. Nevertheless, following the repair or substitute delivery, the Purchaser’s right to withdraw from the contract ceases to exist. Repairable defects shall not oblige the Supplier to reduce the price. Replaced parts come into the possession of Supplier and shall be sent back to the Supplier by the Purchaser at the Supplier's request. Spare parts, wearable parts and parts intended for remaking shall be inspected promptly after delivery and potential defects shall be promptly reported. With respect to defects detected before building-in or processing, all defect liability claims are forfeited after building-in or processing the goods. All claimed reservations shall contain precise specifications of the defect and its scope. The Supplier shall consider such a claim and take a decision within 30 days of its receipt. The Purchaser‘s defect claims are considered as cases of immaterial breach of the contract unless the Purchaser demonstrates the opposite. If the Purchaser initiate inspection of the goods delivered by the Supplier and stipulates the defect for which the Supplier shall be liable, the Purchaser shall be charged for each inspected piece of goods if it is ascertained that the goods were not defective. The Supplier shall not be liable for damage occurring as a result of unsuitable, unprofessional or inadequate use contrary to the Supplier’s instructions, defective installation or commissioning by the Purchaser or any third party, failure to respect instructions given in the operating manual delivered by the Supplier with the goods, defective or negligent handling of the goods, natural wear, chemical, electrochemical or electric effects on the goods or changes to the goods unpermitted by the Supplier. The Supplier shall not be liable for damage occurring as a result of unsuitable, unprofessional handling of the goods, wrong location of the good, excessive load on the goods and natural wear. The parties acknowledge that the delivered goods need not meet the conditions set out by other legal regulations than the legal regulations of the Czech Republic. The Supplier shall not be liable for any potential related damage. Special arrangements concerning defect liability The work is defective, fails to comply with the contract, relevant legal regulations and technical standards or, as the case may be, if it is not performed in a manner common at the given time and place. Upon takeover of the completed work or part thereof, the Purchaser shall duly inspect the work and check the parameters, quantity and quality of the work. The Purchaser shall take over work with minor defects and outstanding work which, however, do not prevent from the work being used by itself or in connection with others. As regards apparent defects, the Purchaser shall claim defects from the Supplier in writing immediately after taking over the work in the event of the work delivery by a holder of postal licence or shipper, no later than 5 calendar days of the delivery; otherwise the right related to the defect liability may not be recognised. The Supplier shall be liable for damage to the work at the time of the handover. Shall the Purchaser detect other than apparent defects of the work on a later date, the Purchaser shall promptly inform the Supplier accordingly in writing. Sanctions If the Purchaser is in default in payment of the invoice– tax certificate- the Supplier shall be entitled to charge the Purchaser a contractual penalty of 0.02 % of the due amount for each day of the Purchaser’s default in the price payment. This agreed contractual penalty is not a generalised expression of a potential claim for damages, costs related to the debt collection or interest on late payment and these shall not be affected by this provision concerning the contractual penalty. This contractual penalty shall become due within 2 weeks of being charged by the Supplier. If the Supplier is in default in delivering the goods or work based on a delivery date confirmed in writing, the Purchaser shall be entitled to charge the Supplier a contractual penalty of 0.02 % of the price of goods/work or a part thereof, for each day of the Suppliers default in delivering the goods or work to the Purchaser nor within 3 days after delivery of a written notice by the Purchaser. This contractual penalty shall become due within 2 weeks of being charged by the Purchaser. Shall the Purchaser fail to make payments in due and timely manner or suspends the payments, all obligations of the Purchaser to the Supplier shall become due and payable on the same date. In such a case, the Supplier shall be entitled to exercise the retention right to the goods not being paid or shipped or, as the case may be, seek advance payment of the delivery of the next ordered goods. Shall the Purchaser breach the contractual duties related to the breach of copyright or any other duty related to licences, the Supplier shall be entitled to charge the Purchaser a contractual penalty of CZK 250,000 (in words: two hundred and fifty thousand Czech crowns) for each such contract breach by the Purchaser. This agreed contractual penalty is not a generalised expression of a potential claim for damages, costs related to the debt collection or interest on late payment and these shall not be affected by this provision concerning the contractual penalty. This contractual penalty shall become due within 2 weeks of being charged by the Supplier. Contract termination The Supplier may withdraw from the contract in the event of a material breach of the contractual arrangements by the Purchaser, which is mainly understood as the Purchaser’s default in providing necessary cooperation or a failure to provide the agreed advance payment for a period longer than 15 days of the date of a written notice sent to the Purchaser on breaching such a duty. The Supplier shall also be entitled to withdraw from the contract if the Purchaser is in liquidation or if a final bankruptcy ruling has been issued within insolvency proceedings related to the Purchaser. The Supplier may withdraw from the contract if the Purchaser stops making payment, if the Purchaser‘s account is garnished or if the Purchaser provides incorrect information about itself or conditions related to the Purchaser. In case of early termination of the contract by withdrawing from it for reasons attributable to the Purchaser, the Supplier is entitled to claim the price of the goods, partly or fully manufactured, from the Purchaser, which shall not affect its claim for damages. The contract termination becomes effective on the date of delivery of the written expression of the will to the other party. The Supplier shall promptly return all supporting data and in documentation received from the Purchaser. The term of validity of a contract entered into for an indefinite period of time may be terminated by a written agreement between the parties or by a unilateral notice served by any of the party with a three-month notice period commencing on the first day following the delivery of the written notice to the other party to the contract. With respect to contracts with repeated or lasting performance entered into for a definite period of time, unless stated otherwise therein, the duration of the contract shall be extended by one calendar year unless any of the parties expresses its will not to extend the term of the contract within a minimum of one month prior to the date when the term of the contract shall expire. Software General provisions The Supplier passed on to the Purchaser software products for transport technologies along with some of the goods (metering, switching, control, data collection, visualisation, evaluation). However, the Supplier is not obliged to provide software services. The provision of such services shall be agreed separately between the parties. By transferring software via electronic communication media (e.g. via the Internet) the risk of damage is transferred once the software leaves the area of the Supplier‘s influence (e.g. its server when downloading data and programmes). Documentation related to the software is provided to the Purchaser separately from the software, unless the order confirmation indicates that the documentation was delivered together with the software. Simple licence According to the order confirmation or software product sheet, the Purchaser is given the agreed right to use the software. The Supplier grants to the Purchaser a non-exclusive right unrestricted by time to use the software with goods listed in the order confirmation or in the software product sheet and each software provided to the Purchaser may always be used with one piece of goods - equipment (a simple licence). If one piece of equipment is related to several workplaces where the software may be used separately, the simple licence is related to one workplace only. The Purchaser may make copies of the software that may be used exclusively for back-up purposes (back-up copies). Otherwise the Purchaser may replicate the software only with a multi licence. The Purchaser is not entitled to modify, reverse engineer, translate the software and/or remove any of its parts. The Purchaser may not remove alphanumerical or any other designations of the data carriers and these shall be transferred unmodified to the backup copies. The Supplier grants the Purchaser a right to transfer the rights of user granted to the Purchaser to a third party and the Supplier may revoke this right at any time. If the Purchaser obtains the software along with the goods, the software may only be transferred to a third party along with such goods. The Purchaser shall enter into a written contract with such a third party so that such a third party assumes obligations resulting from this contract. Shall the Purchaser transfer the software to a third party, the Purchaser shall be liable for the observance of potential requirements made by the Supplier and the Purchaser shall assume the Supplier‘s duties in this scope. Multi licence To use the software for more pieces of the goods – equipment - or a larger number of workplaces, the Purchaser shall hold a multi licence. The condition for holding a multi licence is to have the simple licence granted along with a written confirmation of the Supplier about the number of permissible copies that the Purchaser may make of the software provided under the simple licence. With respect to the multi licence, the Purchaser is granted a non-exclusive, non-transferrable right unrestricted by time to make a number of copies set out in the written confirmation and to use the created copies according to the rules for simple licence and transfer for use by third parties. The use of software in several pieces of equipment also applies to the use of networks at several workplaces without replicating the software (network licence). Rules applicable to multi licences apply by analogy to network licences. The number of permissible workplaces corresponds to the number of permissible copies. The Purchaser shall follow instructions concerning the making of copies provided by the Supplier along with the multi licence. The Purchaser shall keep records of all copies and submit these to the Supplier at its request. The Purchaser shall transfer alphanumerical and other marking of the data carriers unchanged to all copies. Defect liability The parties agree that it is not possible to develop software featuring no defects for any conditions of use. Defects to the software are understood as defects documented by the Purchaser and reproducible and consisting in the absence of guaranteed characteristics, however, no minor deviations from the relevant documentation. The Purchaser shall provide the Supplier with verifiable supporting data from the documentation concerning the type and occurrence of the deviations and cooperate on the defect identification. The defect liability shall not cover defects caused by a deviation from the conditions of use envisaged and stipulated in the documentation. If defective data carriers are provided, the Purchaser may only require that the Supplier replaces the defective data carriers with perfect ones. The Supplier shall be liable to make good any defect at its own discretion by providing a new issue (update) or by providing a new version (upgrade) as a replacement. Until the provision of the update or the upgrade, the Supplier shall provide the Purchaser with a temporary solution in order to „by-pass“ the defect if this is possible while exercising reasonable effort and if the Purchaser cannot work on urgent tasks as a result of the software defect. If the defect cannot be eliminated, the Purchaser is entitled to a price reduction or to withdraw from the contract. If the Supplier has provided the Purchaser with a multi licence, the Purchaser may make copies from the upgrade provided as a replacement in a number of copies corresponding to the multi licence. The defect detection and elimination shall be performed at the discretion of the Supplier at the Purchaser’s or at the Supplier‘s premises. If the Supplier chooses to eliminate the defect at the Purchaser‘s premises, the Purchaser shall provide hardware and software free of charge as well as the operating means along with suitable service staff, if needed, so as to make sure that the defect is eliminated within a reasonable period of time. The Purchaser shall provide the Supplier with supporting data and information necessary to eliminate the defect which is available to the Purchaser. Unless the defect reported by the Purchaser is reproducible, caused by faulty operation by the Purchaser or defect liability is excluded for any other reason, the Supplier may seek adequate compensation for the inspection of the software, as well as compensation for expenses incurred – freight, travel expenses and accommodation expenses. With respect to software expanded by the Purchaser or a third party beyond an interface intended for this purpose by the Supplier, the Supplier shall only provide a guarantee up to such interface. The Supplier shall not assume a guarantee for the provided software compliance with the operational system (environment) used by the Purchaser for data processing, in particular with software and hardware products used by the Purchaser. The Purchaser shall take all necessary, claimable and achievable measures to prevent from the consequences of damage as a result of software defects or to limit such damage and the Purchaser shall, in particular, promptly inform the Supplier about defects and back up programmes and data. The Supplier shall not be liable for a loss of data and programmes and their recovery if such a loss could not be prevented from through reasonable preventive measures taken by the Purchaser, in particular through regular backups of all data and programmes corresponding to the potential danger. Protection of information In relation to the performance of the contract the parties may get into contact with information that a) form a trade secret of the parties and/or b) is personal data as per Act No. 101/2000 Sb., as amended, c) is subject to copyright The Purchaser provides voluntarily its personal data needed to enter into the contractual relationship with the Supplier. The Supplier shall protect the personal data of the Purchasers against abuse. The parties are authorised to handle information specified herein above solely in relation to the performance of rights and duties resulting from the contractual relationship. The parties are not authorised to handle the information in their favour or in favour of any third party nor handle the information beyond the scope of the contractual relationship. Furthermore, the party is not authorised to provide the aforesaid information to any third party without previous explicit written consent of the other party or unless obliged to do so under a relevant legal regulation. In the event of breaching a duty to protect information, as per Clause 11 herein by the Purchaser, the Supplier shall be entitled to charge the Purchaser a contractual penalty of CZK 500,000 ( in words: five hundred Czech crowns) for each individual breach of the duty by the Purchaser. This agreed contractual penalty is not a generalised expression of a potential claim for damages, costs related to the debt collection or interest on late payment and these shall not be affected by this provision concerning the contractual penalty. This contractual penalty shall become due within 2 weeks of being charged by the Supplier. Other provisions The place of performance for all business deals is the registered office of the Supplier. Any relationships and potential disputes arising out of or in connection with the contract shall be subject to the law of the Czech Republic and shall be resolved by the relevant courts of the Czech Republic. The parties agree that the relevant court for potential dispute adjudication shall always be the court determined as per the registered office of the Supplier. All lawfully relevant notices shall be binding on the parties only if made in writing. The parties shall deliver documents to each other to addresses listed herein above, in the order or its confirmation unless they announce in writing a change in the address for delivery. The parties agree that a document demonstrably sent to the address of the other party is considered delivered, if the addressee fails to take delivery of the document, after a futile attempt at its delivery within five days of its filing by the postal service with the last date of the filing time-limit being considered as the date of delivery of the document. Shall the addressee refuse to take the delivery for no reason it is understood that the delivery was made on the date when the delivery was rejected for no reason. For the avoidance of doubts, in the event of documents delivered by electronic mail or fax, the document is considered delivered if sent without defects to electronic address or fax number of the other party on the third day after its demonstrable sending. These General Business Terms & Conditions shall be in force and effect from 02.01.2016 and shall supersede the previous wording of the General Business Terms & Conditions and are available at the registered office of the Supplier or electronically on the website www.cross.cz.
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Članak 1. Definicije U ovim uvjetima prodaje Prodavatelj je trgovačko društvo TELEKTRA d.o.o. (OIB 26422068688), Sesvete, Industrijska cesta 15, a Kupac je svaka pravna ili fizička osoba koja kupuje predmete i/ili usluge koje Prodavatelj prodaje. Ugovor je sporazum o kupoprodaji predmeta i/ili usluga koje Prodavatelj prodaje, sklopljen putem ponude prodavatelja koju Kupac prihvati. Članak 2. Temelj ugovora Ponuda Prodavatelja je pisani prijedlog, uključujući i ponudu učinjenu elektroničkim putem, za sklapanje ugovora poslan određenoj pravnoj ili fizičkoj osobi koji sadrži sve bitne sastojke ugovora. Narudžba Kupca je poziv Prodavatelju da učini ponudu Kupcu. Prodavatelj nije vezan svojom ponudom, te isključuje svoju obvezu da održi ponudu. Sve ponude učinjene Kupcima moraju biti u skladu sa ovim Općim uvjetima poslovanja, a uvjeti Kupca koji su u suprotnosti s ovim Općim uvjetima poslovanja ne primjenjuju se, osim ako Prodavatelj izričito pristane u pisanom obliku na njihovu primjenu. Jednom dani pristanak odnosi se samo na pravni posao za koji je dan. Kada Prodavatelj primi pisanu izjavu Kupca da prihvaća ponudu, uključujući i izjavu u elektroničkom obliku, smatra se da je sklopljen Ugovor o kupoprodaji. Smatra se da je Ugovor o kupoprodaji sklopljen i kada Kupac prihvati dostavu robe upućene od Prodavatelja. Sklapanjem Ugovora o kupoprodaji smatrat će se da je Kupac prihvatio ove Opće uvjete poslovanje i da je odustao od vlastitih uvjeta koji su u suprotnosti sa ovim uvjetima. Niti jedna narudžba učinjena od strane Kupca prema Prodavatelju se neće smatrati prihvaćenom od strane Prodavatelja ako isti po toj narudži ne učini Ponudu u pisanom obliku, uključujući i elektronički oblik, ili po toj narudžbi ne isporuči robu Kupcu. Prodavatelj će u svakoj Ponudi navesti rok u kojem je vezan svojom ponudom, te je isti vezan Ponudom samo do isteka tog roka koji je u ponudi naznačio. Ako prodavatelj u ponudi nije naveo rok kojim je vezan svojom ponudom, onda je rok valjanosti ponude 30 dana od datuma navedenog na ponudi, s tim da Prodavatelj u pisanom obliku, uključujući i elektronički oblik, može produljiti taj rok valjanosti. Članak 3. Cijena Kupoprodajne cijene navedene u ponudi vrijede samo za onu robu koja je predmet Ponude i samo u roku u kojem je Prodavatelj vezan svojom ponudom odnosno ako taj rok u ponudi nije naveden onda u roku od 30 dana od datuma ponude, osim ako prodavatelj pisanim putem, uključujući i elektronički oblik, ne produlji taj rok. Ako se Narudžba zaprimi u roku u kojem je prodavatelj vezan Ponudom, cijena u Ponudi ostati će valjana za dostavu u razumnom razdoblju od tog datuma. Međutim, ako isporuka kasni iz bilo kojeg razloga, Prodavatelj će imati pravo obračunati cijenu prema cijenama važećima na datum isporuke. Cijene uključuju isporuku fco skladište Prodavatelja, osim ako nije drugačije navedeno u Ponudi. Ako adresa dostave nije navedena Prodavatelju u vrijeme slanja ponude, Prodavatelj zadržava pravo naplatiti dodatne troškove dostave ako pristane na alternativnu adresu dostave. Prodavatelj može naplatiti veću cijenu od one navedene u Ponudi kada se troškovi Prodavatelja prilikom dostave i/ili isporuke robe Kupcu iz bilo kojeg razloga povećaju, ili kada se dostava i/ili isporuka robe promijeni ili kasni jer Kupac nije dostavio informacije, kasni s odobravanjem nacrta i specifikacija i/ili izmijeni zahtjeve ili što drugo, te drugim situacijama do kojih je došlo krivnjom, propustom Kupca ili slučajem koji mu se dogodio. Valuta plaćanja su kune (Kn), osim ako se ne dogovori drugačije, a dodatno će se obračunati i PDV po primjenjivoj stopi. Članak 4. Dostava Dostava se sastoji se od dostave robe ili pokušaja dostave robe na ugovorenu adresu dostave, ili ako Kupac dolazi Prodavatelju po robu, preuzimanjem Robe od strane Kupca ili njegovog dostavljača. Kada mjesto dostave i predaje nije određeno ugovorom, roba se predaje u mjestu u kojem Prodavatelj ima sjedište u trenutku sklapanja ugovora. Kada je prema ugovoru potrebno izvršiti prijevoz, dostava je izvršena uručenjem stvari prijevozniku. Rokovi dostave su okvirni, osim u slučaju pisane potvrde Prodavatelja o prihvaćanju fiksnog termina dostave, no ni tada Prodavatelj neće biti odgovoran za zakašnjenje ako je do njega došlo zbog uzroka ili slučaja koji mu se dogodio a na koji nije mogao utjecati. Kod dostave uređaja rokovi dostave počinju teći tek od dana kada su riješena sva tehnička pitanja. Dostavom robe Kupcu rizik slučajne propasti ili oštećenja robe prelazi na Kupca. Ako dostava robe nije izvršena zbog uzroka ili slučaja koji se Prodavatelju dogodio ili u slučaju Kupčeva zakašnjenja zbog bilo kojeg razloga, rizik prelazi na Kupca u trenutku kada je trebalo izvršiti dostavu. Kupac će obavijestiti Prodavatelja o bilo kakvom manjku i/ili ako se roba ne dostavi u roku 48 sati od dogovorenog datuma dostave. Količina bilo koje pošiljke Robe, kako je zabilježi prodavatelj na otpremnici, bit će konačan dokaz količine koju je Kupac primio prilikom dostave. Bilo kakva odgovornost Prodavatelja za neisporuku ili manjkavu isporuku Robe ograničena je na zamjenu Robe u roku od 8 dana ili izdavanje knjižne obavijesti po izdanom računu za tu Robu. Ako je Kupac uzrokovao zakašnjenje dolaska po robu ili zakašnjenje dostave robe svojim činom, propustom ili slučajem koji mu se dogodio, Prodavatelj može prema vlastitom izboru: A ) dogovoriti skladištenje Robe, a Kupac će nadoknaditi Prodavatelju sve troškove koji nastanu, obračunati na temelju jedne palete tjedno (ili njezinog dijela) s uključenim fiktivnim troškovima skladištenja i osiguranja u vlastitom prostoru Prodavatelja; B ) raskinuti Ugovor bez ikakve odgovornosti prema Kupcu. Ako uslijed okolnosti ili slučaja na strani Prodavatelja koji mu se dogodio a na koji nije mogao utjecati mora zadržati Robu, bilo dovršenu ili ne, Prodavatelj ima pravo izdati račun kao da je Roba dostavljena. Članak 5. Uvjeti plaćanja Kupac je dužan, osim ako se ne dogovori i indosira kredit ili drugi uvjeti plaćanja po Ponudi, u roku 30 dana od datuma izdavanja računa Prodavatelju isplatitii kupoprodajnu cijenu u cijelosti. Kupac je dužan platiti kupoprodajnu cijenu u vrijeme i na mjestu odnosno na način određen u ugovoru i ovim Općim uvjetima poslovanja. Prodavatelj ima pravo zaračunati i naplatiti Kupcu i zatezne kamate na sve dospjele a neplaćene iznose od datuma dospjeća pa do naplate prema kamatnoj stopi koja se određuje za svako polugodište uvećanjem eskontne stope Hrvatske narodne banke koja je vrijedila zadnjeg dana polugodišta koje je prethodilo tekućem polugodištu za osam postotnih poena. Kupac ne može odbiti platiti kupoprodajnu cijenu u trenutku njezina dospjeća zbog bilo kakvog nedostatka robe, jer time Kupac pada u zakašnjenje i Prodavatelj je ovlašten na iznos glavnice zaračunati mu i naplatiti zatezne kamate. Kupac je dužan u cijelosti isplatiti kupoprodajnu cijenu na dan dospjeća sukladno ugovoru i ovim Općim uvjetima poslovanja, te nema pravo iznos kupoprodajne cijene smanjiti radi nadoknade, protupotraživanja, popusta, sniženja ili iz bilo kojeg drugog razloga. Ako Kupac ne isplati kupoprodajnu cijenu na dan dospijeća, Prodavatelj ima pravo odgoditi dostavu robe ili usluga i/ili otkazati ugovor i svaki drugi pravni posao skloljen s Kupcem bez bilo kakve odgovornosti prema Kupcu. Prodavatelj ima pravo podnijeti tužbu radi isplate kupoprodajne cijene ili njezina dijela, bez obzira je li preneseno vlasništvo nad robom na Kupca. Roba koja je predmet ugovora o kupoprodaji ostaje vlasništvo Prodavatelja sve do potpune isplate kupoprodajne cijene i zateznih kamata u slučaju zakašnjenja s plaćanjem. Ukoliko se roba nalazi kod kupca od trenutka dostave robe on odgovara za slučajnu propast ili oštećenje robe, a ukoliko robu drži na skladištu za vrijeme trajanja pridržaja prava vlasništva dužan je skladištiti ju odvojeno od ostale robe, te vidljivo naznačiti na robi da su vlasništvo prodavatelja ( kupoprodaja s pridržajem prava vlasništva ). Kupac se obvezuje bez odlaganja izvijestiti Prodavatelja o svakoj šteti koja nastane na robi, kao i o svakom postupku ovrhe, osiguranja, stečaja i slučno, koji bi se trebali provesti na robi ili za posljedicu mogu imati povredu pridržaja prava vlasništva Prodavatelja, jer u suprotnom odgovara Prodavatelju za štetu koja mu time nastane. Članak 6. Prava intelektualnog vlasništva Bilo kakvo autorsko pravo, pravo na dizajn ili druga prava intelektualnog vlasništva na robi ili uslugama Prodavatelja,ostaju vlasništvo Prodavatelja ili njegovog davatelja licence. Članak 7. Licenca za softver Nakon predaje robe Kupcu, Prodavatelj dodjeljuje Kupcu neekskluzivnu licencu za korištenje bilo kakvog softvera ugrađenog u Robu ( u daljnjem tekstu: „Softver“) isključivo u svezi s Robom. Softver sadrži povjerljive informacije o Prodavatelju i/ili njegovom davatelju licence, te je Softver zajedno sa svim takvim povjerljivim informacijama isključivo vlasništvo Prodavatelja i/ili njegovog davatelja licence. Osim u opsegu dozvoljenom zakonom Kupac neće: A ) kopirati Softver u cijelosti ili djelomično; B ) dekompilirati, rastavljati ili obrnuto sastavljati Softver u cijelosti ili koji njegov dio iz objektivnog koda u odredišni kod. Osim kao dio Robe, Kupac neće: A ) mijenjati, spajati ili kombinirati Softver u cijelosti ili bilo koji njegov dio s bilo kojim drugim softverom ili dokumentacijom; B ) dodijeliti, prenijeti, prodati, iznajmiti, unajmiti, puniti ili na neki drugi način baviti se ili opteretiti Softver, ili ga koristiti ili stavljati na raspolaganje bilo kojoj trećoj pravnoj ili fizičkoj osobi. Softver, kako je izmijenjen ili spojen temeljem ovih Uvjeta ostaje podložan ovim Uvjetima. Članak 8. Puštanje u pogon Kad je Prodavatelj dostavio Robu Kupcu, Kupac će ju u potpunosti i na odgovarajući način instalirati prije datuma puštanja u pogon na koji je pristao Prodavatelj. Prodavatelj nije odgovoran za bilo kakvo oštećenje, gubitak ili štetu izazvanu Kupcu ili trećoj osobi za vrijeme instalacije robe ili kao posljedica instalacije ili u svezi s instalacijom robe. Prodavatelj nije odgovoran ni za kašnjenje s puštanjem u pogon ako Kupac ne uspije instalirati robu u potpunosti i na odgovarajući način prije datuma puštanja u pogon. U opsegu u kojem Kupac nije u potpunosti ili na odgovarajući način instalirao robu prije datuma puštanja u pogon, Prodavatelj ima pravo po vlastitom izboru na sljedeće: A ) na raskid ugovora i naknadu štete, kao i naknadu za rad i vrijeme koje je prodavatelj uložio; B ) zahtijevati od Kupca da u roku koji mu Prodavatelj ostavi ispravi instalacijske pogreške i/ili dovrši instalaciju na odgovarajući način, te ukoliko Kupac to ne učini u ostavljenom roku, Prodavatelj ima pravo na raskid ugovora i naknadu štete, kao i na naknadu za rad i vrijeme koje je uložio. Prodavatelj može sam ispraviti pogreške i/ili dovršiti instalaciju na odgovarajući način i naplatiti to Kupcu. Kupac će omogućiti Prodavatelju ili njegovom ovlaštenom predstavniku pristup prostoru, sustavima, podacima, uredima ili ostalim objektima svojih krajnjih korisnika, na licu mjesta ili na daljinu, kako bi Prodavatelj dao dopuštenje radi puštanja u pogon. Kupac će osigurati da on ili njegov krajnji klijent imaju odgovarajuće postupke sigurnosnog kopiranja, osiguranja i provjere virusa u svim računalnim objektima kako bi Prodavatelj dao suglasnost za puštanje u pogon. Prodavatelj nije odgovoran za bilo kakve viruse, trojanske konje ili slične destruktivne programe, programe koji remete rad ili ga smetaju, a koji se nalaze ili su doneseni u sustave Softvera opreme Kupca ili krajnjeg klijenta za vrijeme obavljanja puštanja u pogon ili nečeg drugog. Prodavateljevi inženjeri za puštanje u pogon pridržavat će se Prodavateljevih pravila zaštite na radu i zaštite sigurnosti zdravlja, kada se nalaze na objektu Kupca ili krajnjeg klijenta u svrhu obavljanja puštanja u pogon, te će postupati savjesno i brižljivo, sukladno pravilima struke, u skladu sa zakonom, te sukladno obavijestima dobivenim vezano uz objekt, a koje obavijesti moraju dobiti najmanje 7 dana prije puštanja u pogon. Prodavateljeva pravila zaštite na radu i zaštite sigurnosti radnika dostupna su Kupcu i krajnjim klijentima na pisani zahtjev, uključujući i elektronički oblik. Kupac je dužan nadoknaditi svu štetu Prodavatelju ili trećoj osobi koja nastane za vrijeme puštanja u pogon ili kao posljedica puštanja u pogon. Bez obzira što je Prodavatelj preuzeo puštanje u pogon robe, roba će se smatrati dostavljenom Kupcu sukladno s uvjetima iz čl. 4. Prodavtelj nije odgovoran za robu i ne snosi odgovornost za instalaciju robe, što je isključiva odgovornost Kupca. Članak 9. Raskid Prodavatelj može u bilo kojem trenutku raskinuti Ugovor putem pisane obavijesti Kupcu, u slučaju da: A ) Kupac ne izvrši obveze preuzete ugovorom i ovim uvjetima, niti to učini u daljnjem roku od 7 dana nakon što je to njega zatreženo od strane Prodavatelja u pisanom obliku; B ) se nad Kupcem pokrene postupak likvidacije ili stečaja ili prijeti opasnost da Kupac neće moći izvršiti obveze preuzete ugovorom i ovim uvjetima. Kupac ne može, bez prethodne suglasnosti Prodavatelja u pisanom obliku, mijenjati odredbe ugovora na bilo koji način, uključujući i količinu ili vrstu Robe. U slučaju da je dogovoren bilo kakav prekid ili varijacija, Prodavatelj može primijeniti cijene, vremenske baze ili bilo koje druge uvjete sukladno s tim, te može naplatiti naknade za rukovanje ili druge naknade ako to smatra prikladnim, prema vlastitom nahođenju. Po raskidu ugovora iz bilo kojeg razloga, sva dugovanja za robu odmah dospjevaju na naplatu Kupcu. Članak 10. ODGOVORNOST ZA NEDOSTATKE Prodavatelj neće biti odgovoran prema Kupcu ili trećoj osobi u vezi s bilo kakvim izjavama, predstavljanjima, uvjetima, izrečenim ili podrazumijevanim koji se odnose na robu ili dostavu, te neće biti izdano nikakvo jamstvo, osim jamstva prava vlasništva i jamstva iz članka 10. ovih uvjeta, niti će vrijediti ikakva jamstva osim onih iz Ponude, a Kupac sklapanjem ugovora potvrđuje da je odabrao robu utržive kvalitete i prikladnu za njezine posebne svrhe. Kupac je dužan podmiriti potraživanja trećih osoba u pogledu dostave ili korištenja robe, osim u opsegu u kojem je Prodavatelj odgovoran Kupcu sukladno Ugovoru i ovim uvjetima. Prodavatelj ima pravo napraviti promjene u dizajnu robe koje neće umanjiti njezinu učinkovitost ili vizualnu dopadljvost, te će dostava istih u takvom stanju biti sukladna ugovoru i ovim uvjetima. Svi uzorci, nacrti, opisi, specifikacije i oglasi koje izda Prodavatelj, te svi opisi ili ilustracije sadržani u katalozima ili brošurama uzorku ili modelu. Prodavatelj jamči da stvar nema materijalnih nedostataka. Ukoliko kupljena roba ima materijane nedostatke o kojim je kupac pisanim putem izvjestio Prodavatelja u za to zakonom utvrđenim rokovima, Prodavatelj će nedostatak ukloniti ili zamijeniti isporučenu robu robom bez nedostatka, u razumnom roku. Odgovornost za materijalne nedostatke rabljenih i izložbenih proizvoda je isključena, osim kod potrošačkih ugovora, u smislu Zakona o obveznim odnosima. Kod potrošačkih ugovora Prodavatelj ne odgovara za skrivene nedostatke rabljenih proizvoda koji se pokažu nakon proteka godine dana od predaje stvari Kupcu. Prava Kupca vezana uz materijalne nedostatke kupljene robe prestaju u rokovima utvrđenim zakonom. Kupac je obvezan pregledati robu i obavijestiti prodavatelja o eventulanim nedostacima u zakonom predviđenim rokovima, inače gubi prava koja bi mu po toj osnovi mogla pripadati. Prodavatelj ne jamči da će roba biti pogodna za bilo koju osobitu svrhu ili da će Softver raditi bez prekida i bez grešaka, te je odgovornost u cijelosti na Kupcu da osigura pridržavanje specifikacija i zahtjeva njegovog krajnjeg klijenta. Nakon primitka obavijesti o nedostacima na robi, Prodavatelj će odrediti je li do nedostatka došlo u zamjenjivom dijelu ili je nedostatak u jednom od materijala ili izradi dijela materijala koji nije zamjenjiv. Ako Prodavatelj utvrdi da su nedostatci u materijalu, te da se ne radi o zamjenjivom dijelu, Prodavatelj će, po vlastitom izboru, ili dostaviti i instalirati zamjenu za oštećenu robu ili odgovarajući dio o vlastitom trošku, ili će vratiti novac koji je za isti dobio prilikom kupoprodaje. Ako prodavatelj utvrdi da su nedostaci u izradi, te da se ne radi o zamjenjivom dijelu, Prodavatelj će, po vlastitom izboru ili popraviti ili dobaviti i instalirati zamjenu za oštećenu robu o vlastitom trošku, ili će vratiti novac koji je za isti dobio prilikom kupoprodaje. Ako Prodavatelj utvrdi da se radi o nedostatku u zamjenjivom dijelu, Prodavatelj će dostaviti samo zamjenski dio, ali neće imati daljnju odgovornost u pogledu tog dijela. Prodavatelj ne jamči za ispravnost robe, ako se roba održava ili koristi na bilo koji drugi način osim sukladno s uputama Prodavatelja ili proizvođača, te dobrom inženjerskom praksom, ili ako nedostatak proizlazi iz nezgode ili nemarnog odnosa Kupca prema robi, ili ako je Roba primijenjena ili modificirana na bilo koji način, ili ako je robu popravljala bilo koja druga osoba osim Prodavatelja, ili ako je roba neispravno instalirana ili servisirana, ili nedostatak proizlazi iz bilo kojeg uzroka ili okolnosti izvan kontrole i utjecaja Prodavatelja. Kupac je dužan na zahtjev Prodavatelja dostaviti točne i pouzdane podatke o konstrukciji stropa i rasvjetnim tijelima, a Prodavatelj će se osloniti na točnost i prikladnost specifikacija koje mu je Kupac dostavio, te u slučaju dostave netočnih i neprikladnih podataka od strane Kupca isključena je odgovornost Prodavatelja za štetu koja pri tome nastane, a Kupac je u obvezi podmiriti svoja dugovanja prema Prodavatelju. Članak 11. Jamstvo Prodavatelj jamči kupcu za ispravnosti prodane robe u roku od dvije godine od dana predaje robe kupcu odnosno prema garantnom roku proizvođača. U slučaju da stvar nije ispravna kroz razdoblje od dvije godine od predaje kupcu, kupac može zahtijevati od prodavatelja da stvar popravi u razumnom roku ili da mu preda drugu stvar koja je ispravna. Ovo pravo kupac može ostvariti tijekom jamstvenog roka od dvije godine od dana predaje stvari kupcu.Zahtjeve s osnova jamstava kupac u razoblju od dvije godine od dana primitka robe može uputiti prodavatelju na njegovu adresu sjedišta pisanim putem uključujući i elektronički oblik. Jamstveni rok se produljuje onoliko koliko je trajao popravak robe, a u slučaju zamjene robe jamstveni rok počinje teći iznova počevši od zamjene. Trošak prijevoza stvari radi popravka ili zamjene, kao i rizik za propast i oštećenje stvari za to vrijeme, pada na kupca. Jamstvo, također, ne obuhvaća sporedne troškove kao što su sklapanje, rasklapanje, demontaža i montaža, transport, zbrinjavanje popravljenog odnosno novog proizvoda, vožnja, režijski sati dizalice, skele i slični troškovi. Jamstvo ne obuhvaća potrošne dijelove opreme kao što su žarulje, baterije, starteri i slični dijelovi. Sve ove troškove snosi kupac. Članak 12. Općenito Bilo kakvo održavanje i podrška koju Prodavatelj pruža Kupcu ili kranjem klijentu Kupca regulirana je zasebnim uvjetima Prodavatelja o održavanju i podršci, a primjerak istih dostupan je na pisani zahtjev. Svi dogovori između prodavatelja i Kupca obvezno moraju biti u pisanom obliku kako bi bili važeći. Isto vrijedi i za odricanje od pisanog oblika. Kupac ne može prenijeti na treću osobu svoja prava ili obveze koja proizlaze iz Ugovora i ovih uvjeta bez prethodnog pisanog pristanka Prodavatelja. Prodavatelj može prenijeti na treću osobu ili sklopiti podugovor s trećom osobom o svim i bilo kojem od svojih prava i obveza koja proizlaze iz Ugovoru i ovih uvjeta bez pristanka Kupca Nikakav propust ili kašnjenje Prodavatelja u izvršavanju kojeg od prava koja mu pripadaju Ugovorom ili ovim uvjetima neće se smatrati odricanjem od tog prava. Ukoliko je jedna ili više odredaba ugovora ili ovih uvjeta ništava, neprovediva ili postane takva, to neće utjecati na valjanost ostalih odredbi koje ostaju važeće, ukoliko se i bez takvih odredbi može ostvariti svrha ugovora. Na ugovorne odnose između Prodavatelja i Kupca primjenjuje se pravo Republike Hrvatske. Za sporove iz ugovora, u vezi s ugovorom ili ovim uvjetima mjesno je nadležan stvarno nadležni sud u Zagrebu. TELEKTRA d.o.o. zastupana po direktoru Miranu Kovačeku