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Privacy notice WHAT IS THIS? When you deal with Shoosmiths LLP or Shoosmiths (Northern Ireland) LLP (Shoosmiths), you trust us with your information. We take privacy seriously and we are committed to protecting the data you provide to us. This policy explains when and why we collect personal data about you, how this data is used, the conditions under which it may be disclosed to others, and how it is kept secure. This policy may change from time to time so please re-visit this page occasionally to ensure that you are happy with any changes. WHO WE ARE Shoosmiths and Access Legal and Access Legal Solicitors are the three trading names of Shoosmiths LLP and Shoosmiths NI LLP, as applicable. Shoosmiths LLP (Shoosmiths) is a limited liability partnership with registered company number OC374987 and its registered office is at Witan Gate House, 500-600 Witan Gate West, Milton Keynes MK9 1SH. Shoosmiths is the controller of your personal data when you engage it to provide services to you; this means that Shoosmiths decides why and how your personal data is processed. Shoosmiths is registered with the Information Commissioner under registration number Z3279355. Shoosmiths Northern Ireland LLP (Shoosmiths NI) is a limited liability partnership in Northern Ireland with registered company number NC001384 and its registered office at 4th Floor, Lesley Suites, 2-12 Montgomery Street, Belfast, Northern Ireland, BT1 4NX. Shoosmiths NI is the controller of your personal data when you engage it to provide services to you; this means that Shoosmiths NI decides why and how your personal data is processed. Shoosmiths NI is registered with the Information Commissioner under registration number ZA219732. Where this policy refers to "Shoosmiths", "Access Legal", "Access Legal Solicitors", "we", "our" or "us" below, unless it mentions otherwise, it's referring to the particular company that is the controller of your personal data. HOW WE COLLECT YOUR PERSONAL DATA We may collect and process the following information about you in the following ways. We may receive information about you from you or third parties when we are acting for a client and we are required to obtain information about you, for example if you are a beneficiary of an estate or as defendant in a personal injury claim. The information we receive may include your contact details, identification information, financial information, employment information and details included in any correspondence and information about you in connection with any matter on which we are engaged to advise our client (including biographical and personal/circumstantial details). Where we receive information about you, we will only use that information for the purposes of the legal transaction. Information that you give to us You give us information about yourself when you make an enquiry to Shoosmiths, or engage us to provide legal services to you, or when entering information via our website (please see our website privacy policy), opt-in/consent forms, apps or by communicating with us by phone, post, e-mail, live chat, social media or otherwise. It includes additional information that you provide to us during the course of any legal matter. The information you give to us mainly includes your contact details, identification information, financial or billing information, employment information and details included in any correspondence and information about you in connection with any matter on which we are engaged to advise you (including biographical and personal/circumstantial details to help us pursue or defend your case). Information we receive from other sources We may receive information about you from third parties. For example from: We may supplement the personal data collected from you with information from publicly available sources, such as information to validate your identity or address, or to perform a credit check. The information that we receive about you from others mainly includes contact details, biographical, behavioural, fraud, billing and legal information. Information we collect about you We may automatically collect information about you which we may observe, detect or create without directly asking you to provide the information to us. In common with most other businesses, this will mainly include information gathered automatically through your use of our website or online services. Please see our website privacy policy for further details. Mandatory information Please note that your provision of documents for identity verification purposes is necessary for us to comply with our legal and statutory obligations. Failure to provide these documents will result in our being unable to undertake identity verification as required by the Money Laundering Regulations 2017 and, subsequently, we will not be able to act for you or the organisation instructing us, as applicable. TYPE OF PERSONAL DATA WE PROCESS ABOUT YOU As a law firm dealing with cases and matters, we may process a range of personal data about you. To make it easier to understand the information that we use about you, we have divided this information into categories in the table below and provided a short explanation of the type of information each category covers (please note that not all categories may be applicable to you): HOW AND WHY WE USE YOUR PERSONAL DATA We may use the information we collect about you in the following ways: Where it is necessary for us to perform a CONTRACT with you We may use and process your personal data where we have supplied you (or continue to supply you) with any legal services, where we have arranged for the supply of another firm's services to you, or where you are in discussions with us about a particular matter on which you are considering taking advice. We will use your information in connection with the contract for the provision of services when it is needed to carry out that contract or for you to enter into it. We may also use and process your personal data in connection with our recruitment activities, if you apply for a position with us (whether directly or through a third party) or send your details to us on a speculative basis. Where we have a LEGITIMATE INTEREST We may use and process your personal data where it is necessary for us to pursue our legitimate interests as a business for the following purposes; - to carry out our conflict checks to ensure that we are able to provide services to you; - to enter into and perform the contract we have with your business; - to assess and improve our service to clients or our clients' customers (where applicable) through recordings of any calls and livechat sessions; - for the prevention of fraud and other criminal activities; - to verify the accuracy of the data that we hold about you and to create a better understanding of you as a client and our client's customers (where applicable); - to create a profile of you based on any preferences you have indicated to us to enable us to decide what products and services to offer to you for marketing purposes; - to undertake analysis to inform our business and marketing strategy; - to manage and deliver internal projects for business improvement; - for network and information security purposes to enable us to take steps to protect your personal data against loss or damage, theft or unauthorised access; - to comply with a request from you in connection with the exercise of your rights (for example, where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request); - to assist in the management of queries, complaints or claims; - to notify you or your business of changes in the law that might affect you or your business; and - for the establishment, exercise or defence of our legal rights. Where you have provided CONSENT Where you have given us your consent (via our opt-in consent process), we will use and process your personal data to send you email communications about events, products and news updates and relevant news and announcements, which we refer to as "Centralised Communications" in Marketing below. Such communications may include content on relevant legal updates, seminar and event invitations and other news/announcements. Please note that your information may be used to send you details of our products or services that we have identified as likely to be of interest to you, based on the preferences you have indicated to us. We will seek separate and specific consent from you in circumstances where we wish to feature your identity in a published case study, press release, advertisement or testimonial or wish to include your image in a photograph or video in connection with public relations or promotional activities. You have the right to withdraw your consent at any time. Please see Withdrawing your consent for further details. Where required by LAW Where you engage us to provide legal services to you, we will need to process your personal data and the personal data of third parties in order to comply with our legal obligations, for example under the Civil Procedure Rules or the Family Procedure Rules. We also have a legal obligation to comply with the SRA's Code of Conduct, the Law Society of Scotland rules, the Law Society of Northern Ireland rules and the Financial Conduct Authority Handbook. It is also a legal requirement for you to provide us with information to verify your identity in connection with anti-money laundering and criminal financing legislation. We will use that information for the purpose of complying with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (or such other legislation that may replace or supersede these Regulations from time to time) unless we have obtained your consent to use it for any other purpose. We may also use and process your personal data in order to comply with other legal obligations to which we are subject, as follows: - to maintain a register of corporate gifts and hospitality to comply with anti-bribery laws; - to maintain a record of undertakings where you are either a beneficiary of an undertaking or the person obliged to perform it; - to maintain a record of undertakings where Shoosmiths is the giver or receiver of an undertaking; and - to comply with our other legal and regulatory obligations, e.g. undertaking conflict checks. In the VITAL INTERESTS of the individual From time to time in the course of representing individuals who may be troubled, in danger, very young or otherwise unable to exercise due care for their own safety, we may in extreme circumstances use information about our client or a person connected with them in order to take action to protect them. Special categories of personal data We may need to use more sensitive personal data (known as "special categories of personal data") about you or others associated with you, for example your family/carers. We will only use this kind of information where: - we have your explicit consent; - it is necessary for us to use this information to protect your vital interests or those of another person where it is not possible to obtain consent; - it is necessary for us to do so in connection with the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity; or - in exceptional circumstances, another of the grounds for processing special categories of personal data are met. Where you have provided us with explicit consent to use special categories of personal data about you, you may withdraw your consent for us to use this information at any time. Please see Withdrawing your consent for further details. Please note that if you choose to withdraw your consent for us to use special categories of personal data about you, this may impact our ability to provide legal or support services to you. OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERSONAL DATA Our suppliers and service providers Our work for you may require us to provide information to third parties who will use your information for the purposes of providing services to us or directly to you on our behalf. Such third parties may include insurers, for example. When we use third party service providers, we only disclose to them any personal data that is necessary for them to provide their services and we have an agreement in place that requires them to keep your data secure and not to use it other than in accordance with our specific instructions. Others involved in your case or matter Our work for you may require us to provide information to third parties such as law firms, accountants, counsel, expert witnesses, medical professionals and other professional advisers, who will use your information in connection with your case or matter (see paragraphs 10 to 14 for a full list of third parties we deal with). They may provide their own services directly to you. Where we are engaged by a third party such as a bank or lender in connection with your contract with them, we may share information with that third party about the progress of the case. Any third party to whom we disclose information about you will be under an obligation to keep your information secure and not to use it for any purpose other than that for which it was disclosed unless you agree with them otherwise. Credit/debit card payment processors All payment information is handled using encrypted technology and we are compliant with the Payment Card Industry Data Security Standards (PCI-DSS). Where you make a payment to us by credit or debit card, we will use the payment card information only for the purpose of processing that specific transaction. No credit or debit card details are stored once your payment has been processed and the transaction is completed. When you pay for any services over the telephone/internet, your credit/debit card payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us using the details at the end of this policy. Other ways in which we may share your personal data We may transfer your personal data to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer your personal data if we are under a duty to disclose or share it in order to comply with any legal obligation, to detect or report a crime, to protect your vital interests, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and clients. However, we will always take steps to ensure that your privacy rights continue to be protected. WHERE WE STORE YOUR PERSONAL DATA All information you provide to us for our use is stored on our secure servers which are located within the UK and the European Economic Area (EEA). The third parties listed under Others who may receive and have access to your personal data may be located outside of the EEA or they may transfer your data outside of the EEA. Those countries may not have the same standards of data protection and privacy laws as in the UK, which means additional safeguards must be put in place. Whenever we transfer your data outside of the EEA, we impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the UK. We may also require the recipient to subscribe to 'international frameworks' intended to enable secure data sharing. Any third parties transferring your data outside of the EEA must also have in place appropriate safeguards as required under data protection law. HOW LONG WILL WE KEEP YOUR PERSONAL DATA FOR If we collect your personal data, the length of time for which we retain it is determined by a number of factors including the type of data, the purpose for which we use that data and our regulatory and legal obligations attached to this use. We do not retain personal data in an identifiable format for longer than is necessary. We maintain internally a full schedule of types of data and the specified period of time we will retain this for. Typically, the retention criteria are as follows for the following data types: The only exceptions to this are where: - the law requires us to hold your personal data for a longer period, or delete it sooner; - you exercise your right to have the data erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see Erasing your personal data or restricting its processing); or - in limited cases, the law permits us to keep your personal data indefinitely provided we have certain protections in place. YOUR RIGHTS You have a number of rights in relation to your personal data under data protection legislation. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal data. Except in rare cases, we will respond to you within one month from either (i) the date that we have confirmed your identity; or (ii) where we do not need to do this because we already have this information, from the date we received your request. Accessing your personal data You have the right to ask for a copy of the data that we hold about you by emailing or writing to us at the address at the end of this policy. We may not provide you with a copy of your personal data if it concerns other individuals or we have another lawful reason to withhold that data. Correcting and updating your personal data The accuracy of your data is important to us and we are working on ways to make it easier for you to review and correct the data that we hold about you. In the meantime, if you change your name or address/email address, or you discover that any of the other data we hold is inaccurate or out of date, please let us know by contacting us using the details set out at the end of this policy. Withdrawing your consent Where we rely on your consent as the legal basis for processing your personal data, as set out under How we use your personal data, you may withdraw your consent at any time by emailing DataProtectionqueries@shoosmiths.co.uk (please use "Withdrawal of consent" as the subject heading of your email). If you would like to withdraw your consent to receiving any email communications as described under paragraphs 23 to 26 to which you previously opted-in, you can do so using our Unsubscribe tool at the footer of the email. Alternatively, you can access an online preference management centre at any time www.shoosmiths.co.uk/register where you can alter your preferences. If you withdraw your consent, our use of your personal data before you withdraw your consent is still lawful. Objecting to our use of your personal data made about you Where we rely on our legitimate interests as the legal basis for processing your personal data for any purpose(s), as set out under How we use your personal data, you may object to our using your personal data for these purposes by emailing or writing to us at the address at the end of this policy. Except for the purposes for which we are sure we can continue to process your personal data, we will temporarily stop processing your personal data in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection legislation, we will permanently stop using your data for those purposes. Otherwise, we will provide you with our justification as to why we need to continue using your data. You may object to us using your personal data for direct marketing purposes and we will immediately comply with your request. If you would like to do so, please use our Unsubscribe tool. You may also contest a decision made about you based on automated processing by emailing or writing to us at the address at the end of this policy. Erasing your personal data or restricting its processing In certain circumstances, you may ask for your personal data to be removed from our systems by emailing or writing to us at the address at the end of this policy. Provided we do not have any continuing lawful reason to continue processing or holding your personal data, we will make reasonable efforts to comply with your request. You may also ask us to restrict processing your personal data where you believe our processing is unlawful, you contest its accuracy, you have objected to its use and our investigation is pending, or you require us to keep it in connection with legal proceedings. We may only process your personal data whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings. Transferring your personal data in a structured data file Where we rely on your consent as the legal basis for processing your personal data or need to process it in connection with your contract, as set out under How we use your personal data, you may ask us to provide you with a copy of that data in a structured data file. We will provide this to you electronically in a structured, commonly used and machine readable form, such as a CSV file. You can ask us to send your personal data directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal data if this concerns other individuals or we have another lawful reason to withhold that data. Complaining to the UK data protection regulator You have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about the way we have processed your personal data. Please visit the ICO's website for further details. SECURITY AND LINKS TO OTHER SITES Security measures we put in place to protect your personal data The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your personal data, we have in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access. Where we have given you (or where you have chosen) a password which enables you to access any of our online or electronic resources, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Links to other websites Our website may contain links to other websites run by other organisations. Please see our website privacy policy. This policy does not apply to those other websites, so we encourage you to read their privacy statements. We are not responsible for the privacy policies and practices of other websites even if you access them using links that we provide, and their security cannot be guaranteed. If you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website. COOKIES Use of 'cookies' Like many other websites, our website uses cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our website). 'Cookies' are small pieces of information sent to your computer and stored on its hard drive to allow our website to recognise you when you visit. It is possible to switch off cookies by setting your browser preferences. For more information on how we use cookies and how to switch them off, please see our Cookies Policy. MARKETING AND OTHER COMMUNICATIONS You will only receive Centralised Communications from Shoosmiths (including information about our products and services, relevant legal updates, seminar and event invitations and other news/announcements) if you indicate to us a preference ("opt-in") to do so. You will be invited to complete a client consent/opt-in process by email as a result of any of the following: - You or your employer becoming a client of Shoosmiths; - Your attendance at an event or seminar hosted, or co-hosted, by or with Shoosmiths; - Your attendance at a 'public' event organised or co-hosted by Shoosmiths that has been promoted via social media or other advertisement; - You providing a business card directly to an employee of Shoosmiths at (for example) a trade or networking/business event; - Your registering your brief contact details in order to obtain information or free downloads from a Shoosmiths website; - An email request from you to attend an event we have advertised via social media or on our website or via a third party. We do not rely on your consent to receive Centralised Communications indefinitely. You will receive an email from us at intervals of no less than 2 years where you will be asked to re-confirm your consent and preferences for legal topics and disciplines to ensure that the data we hold about your preferences, and your contact details, are current and accurate. We may contact you in response to an article or social media promotion that you have carried out. If you are a client or contact of Shoosmiths, we may contact you personally to notify you of changes in the law that might affect you or your business, or specific events/information that may benefit you or your business. We will never share your information with third party partners for their own marketing uses, although we may use service providers to assist us with our own marketing. If you would like to change your preferences at any point, or wish to withdraw your consent, please visit www.shoosmiths.co.uk to access a preference management centre where you can alter your preferences at any time. Please see Withdrawing your Consent and Objecting to our use of your personal data and automated decisions made about you above for further details on how you can do this. CONTACT US Our Director of Quality and Risk is Shoosmiths' Head of Privacy and Data Protection. Please direct any queries about this policy or about the way we process your personal data to our Head of Privacy and Data Protection using the contact details below. Please write to the Head of Privacy and Data Protection at Shoosmiths LLP, 6th Floor, 2 Colmore Square, 38 Colmore Circus, Queensway, Birmingham, B4 6SH. Our email address for data protection queries is DataProtectionqueries@shoosmiths.co.uk. If you would prefer to speak to us by phone, please call 03700863000. This policy was last updated on 01 May 2018 and will be reviewed next by 1 May 2019. Amendments: - Amendments to ensure GDPR compliance
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Pravila Privatnosti Cilj Pravila privatnosti Zaštita osobnih podataka naših korisnika poseban je interes naše tvrtke. Sve aktivnosti STUDIO MODERNE – TV PRODAJA d.o.o. Slavonska avenija 6, Zagreb na internetu sukladne su Zakonu o provedbi opće uredbe o zaštiti osobnih podataka (NN 42/2018) i Uredbi (EU) 2016/679 Europskog parlamenta i vijeća (GDPR). Studio Moderna – TV prodaja d.o.o. kao dio grupacije Studio Moderna poduzima maksimalne mjere zaštite kako bi se spriječila zloupotreba osobnih podataka ili pristup neovlaštenim osobama. STUDIO MODERNA – TV PRODAJA d.o.o. ne prikuplja i ne obrađuje vaše osobne podatke, ako vi izričito ne predate takve podatke prilikom naručivanja proizvoda radi dostave, anketiranja ili želje za sudjelovanjem u nagradnim igrama. Konkretno – da bismo vam mogli isporučiti paket potrebni su nam vaši podaci, uključujući i broj telefona/mobitela ako dođe do potrebe da vas informiramo o trenutnom statusu narudžbe (npr. u situaciji kada narudžba iz određenih razloga ne može biti procesuirana). Istodobno upotrebljavamo vaše osobne podatke kako bi poboljšali naše proizvode i vaše korisničko iskustvo prilikom kupovine, bez obzira na to gdje se kupovina odvija. Ova se Pravila o privatnosti primjenjuju na obradu osobnih podataka koji se prikupljaju i obrađuju na internetu, kao i za osobne podatke prikupljene putem ostalih načina prodaje (telefon, dućani, nagradne igre, ako nije drugačije definirano). Ovim Pravilima želimo vam dati jasan uvid u način obrade vaših osobnih podataka koje ste nam dali, objasniti vam naše nastojanje da zaštitimo vaše podatke, nabrojati vaša prava, te koje mogućnosti imate u nadzoru vaših osobnih podataka. Što su osobni podaci i drugi korišteni izrazi? Osobni podatak je informacija kojom se utvrđuje vaš identitet, npr. vaše ime, prezime, adresa stanovanja, broj telefona/mobitela, e-mail adresa itd. Studio Moderna-TV Prodaja d.o.o. neće prikupljati nikakve posebne kategorije osobnih podataka (osim ako je drugačije definirano). "E-časopis" su elektroničke vijesti koje uključuju vijesti o informativnim svrhama, ponudama, događajima, promocijama i bilo kakvim novostima koje Studio Moderna želi podijeliti s vama; "Ugovorni (vanjski) izvršitelji" su partneri s kojima je Studio Moderna - TV Prodaja d.o.o. potpisala sporazum i koji samo obrađuje osobne podatke u ime Studio Moderne- TV Prodaje d.o.o. i ne dijeli ih s trećim stranama. Izraz "Web stranica" odnosi se na sve stranice Studio Moderna - TV Prodaja d.o.o., koje uključuju: Kako i koje osobne podatke sakupljamo? Vaše osobne podatke možemo prikupljati na sljedeće načine: - Pretplata na E-časopis – putem koje se korisnik pretplaćuje na e-časopis, uključujući vijesti o informativnoj svrsi, ponudama, događanjima, promocijama i ostalim vijestima koje Studio Moderna želi podijeliti s vama. Ova je usluga sasvim besplatna. - Narudžba (putem interneta ili telefona) - prilikom naručivanja proizvoda morate nam dati svoje osobne podatke kako bismo obradili vašu narudžbu; - Registracija na web stranicama - Studio Moderna - TV Prodaja d.o.o. nudi mogućnost registracije tako da ne morate unositi podatke o isporuci svaki puta kad naručujete proizvod. Registracija nije neophodna za kupnju i sami odlučujete želite li se registrirati ili ne; - Naš maloprodajni tim: ako želite, svoje osobne podatke možete dijeliti i s našim timom u maloprodaji. Naravno, to nije potrebno za kupnju. - Nagradne igre - različiti osobni podaci prikupljaju se nagradnim igrama koje mogu imati dodatne uvjete i odredbe kako je ovdje definirano. Prije pristupanju nagradnoj igri provjerite uvjete i odredbe svake nagradne igre; Ovisno o osobnim podacima koje želite dati, te u koju ih svrhu dajete, podaci prikupljeni od vas mogu biti: - Ime; - Prezime; - Adresa; - Poštanski broj i grad; - Telefonski broj (fiksni ili mobilni); - E-mail adresa; - Datum rođenja; - Spol Tijekom vašeg korištenja web-stranice /mjesta (registracija, narudžba ...) preglednik šalje informacije o vama putem naših poslužitelja, uključujući vašu IP adresu, datum i vrijeme vašeg posjeta te podatke o vremenu provedenom na našim web stranicama, URL za upućivanje (web stranica s koje ste došli); stranice koje ste posjetili na našim web stranicama i informacije o uređaju ili pregledniku (npr. vrstu preglednika i verziju, radni sustav). Osim toga, također možemo prikupljati određene podatke i iz „kolačića“. Za više informacija kliknite ovdje i provjerite naša pravila za korištenje “kolačića”. Kada koristite naše web stranice, možete omogućiti praćenje podataka o svojoj lokaciji. U pregledniku ćete dobiti obavijest o pristanku na dijeljenje takvih informacija. Stoga će u takvom slučaju samo vaši podaci o lokaciji biti podijeljeni nama (npr. "Pronađite najbližu trgovinu"). Kako upotrebljavamo osobne podatke? Obrađivanje vaše narudžbe Ako ste naručili proizvode od Studio Moderne – TV prodaje d.o.o., koristit ćemo vaše osobne podatke kako bi vam isporučili naručene proizvode, kao i za kontakt o statusu vaše narudžbe putem e-maila, telefona ili na drugi način. To će biti učinjeno u svrhu izvršavanja i poštivanja kupovine na daljinu. Ponekad Studio Moderna - TV prodaja d.o.o. treba prenijeti osobne podatke drugim tvrtkama ili vanjskim pružateljima usluga za daljnju obradu kako bi vaša narudžba stigla do vas. Pružatelji usluge mogu se, na primjer, angažirati u kontekstu slanja robe, distribucije reklamnog materijala ili za nagradne igre. Studio Moderna – TV prodaja d.o.o. zahtijeva od tih strana prihvaćanje naših uputa, te usklađenost s našom Izjavom o zaštiti podataka. Tijekom obrade narudžbe također možemo upotrijebiti podatak o dobnoj skupini, kako bismo provjerili jeste li odgovarajuće dobi za zaključivanje narudžbe, te je li nam je dopušteno u tom slučaju obraditi vaše osobne podatke. U tom slučaju koristimo osobne podatke na temelju zakonske obveze. Pružanje podrške kupcima Ako nas kontaktirate putem službe za korisničku podršku ili na neki drugi način; putem e-maila, telefona, razgovora/chata (na našim web stranicama ili na web stranicama društvenih medija), obradit ćemo vaše osobne podatke uključujući i podatke o narudžbi i povijesti kupovine, u cilju rješavanja zahtjeva i pružanja usluge s najboljom dostupnom uslugom. Obradit ćemo takve osobne podatke na način koji zadovoljava vaša prava kao kupca ili ako to zahtijeva zakonska obveza. Individualizirana komunikacija s vama - Ako ste se pretplatili na naš E-časopis i izrazili želju za primanjem naših novosti i prihvatili naša Pravila privatnosti, poslat ćemo vam personaliziranu komunikaciju putem e-maila na temelju vašeg pristanka; - Ako ste dali pristanak/suglasnost putem privole (online, putem telefona ili u maloprodaji) za personaliziranu komunikaciju, možemo vam ju komunicirati putem telefona, SMS-a, e-maila ili putem printanih kataloga - Ako ste kupili proizvod i dali nam svoju e-mail adresu tijekom procesa kupnje, možemo upotrijebiti ovu e-mail adresu kako bismo vam poslali promotivni e-mail koji će sadržavati novosti o našim sličnim proizvodima ili uslugama. Dajemo vam mogućnost isključivanja i odjave sa svih naših budućih e-časopisa ili promotivnih e-mailova, klikom na link za odjavu. - Kako bismo vam osigurali što bolje korisničko iskustvo, možemo vam poslati ponude proizvoda koji su prilagođeni vašim željama. Ova vrsta individualiziranih ponuda temelji se na vašim prethodnim kupnjama i akcijama na našim web stranicama i ostvaruje se na temelju legitimnog interesa. Prilagođena personalizirana komunikacija s Klub5* kupcima temelji se na ugovorenim odnosima između člana Klub5* i Studio Moderna - TV Prodaja d.o.o. U slučaju da član Klub5* da suglasnost/privolu za vrijeme trajanja članstva, takva ugovorna obveza nadomješta pristanak kao pravni temelj, osim ako je kupac obavijestio Studio Moderna - TV Prodaja d.o.o. da ne želi biti kontaktiran. Više informacija o Klubu 5* možete pronaći na ovdje. Također možemo koristiti vaše osobne podatke u svrhu optimizacije prikazivanja oglasa. Možemo obrađivati vaše osobne podatke na temelju legitimnog interesa Studio Moderna - TV Prodaja d.o.o. osim ako niste prigovorili bilo kakvoj personaliziranoj komunikaciji Studio Moderna - TV Prodaja d.o.o. Preusmjeravanje i prikazivanje oglasa kojeg su generirali “kolačići“ je u skladu s našim Pravilima o “kolačićima”. Analize Studio Moderna koristit će vaše osobne podatke za analizu i istraživanje (takva analiza i istraživanja provodit će se na pseudomiziranoj ili anonimnoj osnovi gdje god je to moguće), što je neophodno u svrhu našeg legitimnog interesa i razumijevanja naših kupaca i vaših preferencija, trendova, a u svrhu poboljšanja vašeg korisničkog iskustva, pružanja informacija, sadržaja i ponuda prilagođenih vašim potrebama, općim istraživanjima, u statističke svrhe i agregiranim izvješćivanjem, za razvoj novih proizvoda i usluga, praćenje izvedbe postojećih proizvoda i usluga te poboljšanje naše tehnologije a kako bi bili mogućnosti poslati vam svoje prilagođene marketinške poruke i prikazati online oglase. Što su Privole/suglasnost Privola je svako dobrovoljno, posebno, informirano i nedvosmisleno izražavanje želja korisnika kojim on izjavom ili jasnom potvrdnom radnjom daje pristanak za obradu osobnih podataka koji se na njega/nju odnose. Konkretno - tijekom potvrde narudžbe vi ste dodatno pitani od strane prodajnog osoblja ili tijekom završnog koraka potvrđivanja narudžbi na internetskoj stranici želite li ubuduće biti kontaktirani i vaša se privola registrira u sustavu, a vi potpisom ili svojom izjavom dajete nam pravo za daljnje korištenje vaših podataka. Privola se može dati i uskratiti besplatno u svakom trenutku. Ako date izričiti pristanak (privolu) za korištenje vaših osobnih podataka, koristit ćemo ih u svrhu buduće individualizirane komunikacije namijenjene prodaji i obavještavanju o: - posebnim ponudama - novim proizvodima i pogodnostima - istraživanjima - događanjima (eventima) putem komunikacijskih kanala za koje ste dobrovoljno ostavili podatak, a ponuđene su vam mogućnosti; mobitel (SMS/Viber npr. slanje informacija vezanih za rođendanski događaj u dućanima), pismena pošta (npr. slanje printanih kataloga/letaka), telefonski poziv (npr. za istraživanje zadovoljstvom usluge), e-mail (npr. povodom posebne rođendanske ponude). Ako ste član Kluba 5* dopuštate kontaktiranje za vrijeme i prije isteka članstva. Osobne podatke koje dajete STUDIO MODERNI – TV PRODAJA d.o.o. kontrolirate sami. Korisnik može izmijeniti svoje privole i/ili uskratiti pravo na obradu osobnih podataka klikom na posebno istaknuti link odjave koji se nalazi u svakoj elektronskoj obavijesti koju prima, osobno dolaskom u neko naše prodajno mjesto, pozivom u pozivni centar ili slanjem e-maila na szop.hr@studio-moderna.com. Ovisno o kanalu komunikacije, takva izmjena i/ili uskrata biti će evidentirana najkasnije u roku 48 sati od zaprimanja pod uvjetom da je kupac identificiran. Da bi bili ispravno identificirani kod povlačenja privole za kontaktiranje slanjem zahtjeva za ispis, na našu e-mail adresu morate poslati kontakt informacije i točnu e-mail adresu s koje se odjavljujete (u slučaju da imate više od jedne e-mail adrese, obavezno navedite koju odjavljujete ili to učinite za sve e-mail adrese). Ako se vaši osobni podaci promijene (npr. e-mail adresa, kućna adresa, broj fiksnog ili mobilnog telefona, poštanski broj i sl.), molimo da nas o promjenama obavijestite na adresu: szop.hr@studio-moderna.com Što je sa „starim“ privolama? Kako su vaše privole trenutno zabilježene možete saznati slanjem e-maila na szop.hr@studio-moderna.com, dolaskom na neko naše prodajno mjesto ili pozivom u naš call centar. Privole možete izmijeniti, odnosno ažurirati u svako doba putem navedenih kanala. Dijelimo li vaše osobne podatke? Ugovorni (vanjski) izvršitelji Poštujemo povjerenje koje ste nam dali dijeljenjem vaših osobnih podataka, te ih nećemo dijeliti s trećim osobama za vlastitu upotrebu ili svrhu osim ako zakon nalaže drugačije. Ponekad Studio Moderna - TV prodaja d.o.o. treba prenijeti osobne podatke drugim tvrtkama ili vanjskim pružateljima usluga za daljnju obradu. Pružatelji usluga mogu se npr. angažirati u kontekstu isporuka vaših proizvoda (naše skladište, isporuka), plaćanja narudžbi (npr. banke), u svrhu personalizirane komunikacije (tiskare, usluge isporuke) i sl. s kojima smo sklopili pisani ugovor o obradi vaših osobnih podataka samo u gore navedene svrhe Društvene mreže Web-lokacije Studio Moderna - TV Prodaje d.o.o. mogu vam pružiti dodatke iz različitih društvenih mreža. Ako odlučite stupiti u interakciju (registriranjem računa na društvenoj mreži), vaša aktivnost na našoj web-lokaciji ili putem naših aplikacija također bi mogla biti dostupna toj društvenoj mreži na temelju pravila o privatnosti koja ste dogovorili prilikom prijave na tu mrežu. Ako ne želite podijeliti te podatke, odjavu obavite na društvenoj mreži. Državna tijela U slučaju bilo kakvih zahtjeva pravne ili policijske uprave i, ako je to potrebno, za određene pravne postupke, istrage i sl., Studio Moderna – TV Prodaja d.o.o. dužna je podijeliti vaše osobne podatke s takvim službenim državnim tijelima. S vašim pristankom Osim gore navedenog, Studio Moderna - TV Prodaja d.o.o. može dijeliti vaše osobne podatke samo uz prethodnu suglasnost kome (koja tvrtka) i za koju svrhu možemo podijeliti vaše osobne podatke. Ovo nije standardna praksa, no može se dogoditi u budućnosti. Kako štitimo vaše osobne podatke? Studio Moderna - TV Prodaja d.o.o. učinkovito radi na provođenju odgovarajućih tehničkih i organizacijskih sigurnosnih mjera, temeljenih na provedenoj procjeni rizika, kako bi se zaštitila od neovlaštenog ili nezakonitog postupanja i protiv bilo kakvog slučajnog gubitka, uništenja ili oštećenja. Pored toga, nećemo dijeliti vaše osobne podatke s trećim zemljama (zemljama koje nisu članice EU), osim ako su poduzete odgovarajuće mjere zaštite u skladu s važećim zakonima. Imam li svoja prava kao kupac? Naravno. Možete zatražiti da u bilo kojem trenutku iskoriste prava, bez ikakvih troškova. Prava Temeljem primjenjivih propisa, vaša su prava sljedeća: - Pravo na informaciju - ako imate pitanja u vezi naših Pravila privatnosti ili o tome kako se obrađuju vaši osobni podaci, slobodno kontaktirajte našeg službenika za osobne podatke szop.hr@studio-moderna.com - ako su osobni podaci koji se odnose na vas netočni, imate pravo (bez nepotrebnog odgađanja) tražiti ispravak tih podataka, kao i dopuniti ih ako su isti nepotpuni - imate pravo tražiti brisanje osobnih podataka koji se odnose na vas (bez nepotrebnog odgađanja), ako je ispunjen jedan od sljedećih uvjeta: - a) osobni podaci više nisu nužni u odnosu na svrhe za koje su prikupljeni ili na drugi način obrađeni; - b) ako povučete privolu na kojoj se obrada temelji i ako ne postoji druga pravna osnova za obradu; - c) ako uložite prigovor na obradu; - d) ako su osobni podaci nezakonito obrađeni; - e) ako se osobni podaci moraju brisati radi poštovanja neke pravne obveze koja proizlazi iz prava Europske unije ili Republike Hrvatske; - f) osobni podaci su prikupljeni u vezi s ponudom usluga informacijskog društva (kao što je e-trgovina); - imate pravo ishoditi ograničenje obrade osobnih podataka, ako je ispunjen jedan od sljedećih uvjeta: - a) ako osporavate točnost nekog osobnog podatka, i to za razdoblje koje nam omogućuje da provjerimo točnost tog osobnog podatka; - b) ako je obrada nezakonita, a vi se protivite brisanju osobnog podatka te umjesto toga tražite ograničenje njihove uporabe; - c) ako nam osobni podaci više nisu potrebni za potrebe obrade, no tražite ih radi postavljanja, ostvarivanja ili obrane nekog pravnog zahtjeva; - d) ako ste uložili prigovor na obradu te čekate potvrdu nadilaze li naši legitimni razlozi za obradu vaše interese, prava i slobode; - imate pravo na prijenos podataka, odnosno imate pravo zaprimiti osobne podatke koje ste nam pružili (zaprimljene u strukturiranom, uobičajeno upotrebljavanom i strojno čitljivom formatu) te ih prenijeti drugom voditelju obrade bez ometanja s naše strane. Drugim riječima, imate pravo na izravni prijenos podataka koje obrađujemo, tako da se osobni podaci prenesu od nas (tj. iz naše baze osobnih podataka) drugome voditelju obrade, pod uvjetom da je to tehnički izvedivo; - imate pravo u svakom trenutku uložiti prigovor na obradu osobnih podataka koje ste nam pružili; - imate pravo podnijeti prigovor Agenciji za zaštitu osobnih podataka, i to na adresu elektroničke pošte azop@azop.hr ili na adresu Martićeva ulica 14, 10000 Zagreb. Povlačenje suglasnosti Ako želite ograničiti komunikaciju s nama na samo određene kanale komunikacije ili čak sve, to možete učiniti u bilo kojem trenutku tako što ćete nam poslati e-mail ili nas nazvati. Nadalje možete otkazati pretplatu na našu komunikaciju putem e-maila klikom na link za odjavu koji se nalazi u zaglavlju svakog promotivnog e-maila Studio Moderna - TV Prodaja d.o.o. Mail nam možete poslati i na ovu adresu: info.hr@studio-moderna.com, a možete nazvati i naš besplatni broj koji se nalazi na našim web stranicama. Na taj ćete se način povući iz primanja naših e-mail poruka i/ili komunikacije preko drugih kanala: Poziv, SMS, Printani katalog/materijal. Učinit ćemo sve kako bismo što prije mogli povući vašu suglasnost. Zbog specifičnosti poslovnog procesa i tehničkih ograničenja, moguće je da u roku do 15 dana od datuma vaše odjave još uvijek primite e-mail s marketinškim ponudama i ostalim sadržajima tvrtke Studio Moderna - TV prodaja d.o.o. (u slučaju da je e-mail već poslan ili je u fazi slanja). Ispričavamo se unaprijed i molimo za vaše razumijevanje. Koliko dugo se čuvaju moji osobni podaci? Čuvat ćemo vaše osobne podatke sve dok nam nije zakonski neophodno ili sve dok imamo vaš pristanak. Međutim, u svakom trenutku možete zatražiti pristup vašim osobnim podacima ili brisati osobne podatke (osim ako imamo obvezu daljnje obrade takvih osobnih podataka). Mogu li dobiti više informacija? U svakom trenutku možete poslati pitanja i zahtjeve vezane uz vaše osobne podatke kao i dobiti informacije na koji način možete ostvariti svoja prava vezana uz osobne podatke našem Službeniku za zaštitu podataka, kojeg možete kontaktirati putem szop.hr@studio-moderna.com Ako nas želite kontaktirati poštom, molimo upite šaljite na - STUDIO MODERNA - TV PRODAJA D.O.O. SLUŽBENIK ZA ZAŠTITU OSOBNIH PODATAKA SLAVONSKA AVENIJA 6 ZAGREB Također imate pravo podnijeti prigovor Agenciji za zaštitu osobnih podataka, i to na adresu elektroničke pošte azop@azop.hr ili na adresu Martićeva ulica 14, 10000 Zagreb. Maloljetnici STUDIO MODERNA – TV PRODAJA d.o.o. savjetuje svim roditeljima i starateljima da nauče svoju djecu kako sigurno i odgovorno koristiti svoje osobne podatke na Internetu. Maloljetnici ne bi smjeli ostavljati nikakve osobne podatke na Internet STUDIO MODERNE – TV PRODAJA d.o.o. bez dopuštenja roditelja ili staratelja. STUDIO MODERNA – TV PRODAJA d.o.o. nikada neće namjerno prikupiti podatke od maloljetnika i iskoristiti ih na bilo koji način, ili ih otkriti trećoj osobi bez dopuštenja, osim ako zakon nalaže drugačije. STUDIO MODERNA – TV PRODAJA d.o.o. zahtijeva da maloljetnici ne kupuju niti sudjeluju u drugim pravnim poslovima u odnosu na naše proizvode i usluge bez suglasnosti roditelja ili zakonskog skrbnika i ne želi primati osobne informacije direktno od maloljetnika, no ponekad ne može odrediti dob osoba koje u takvim poslovima sudjeluju ili daju osobne podatke. Ako nam maloljetnik (po propisima pozitivnih zakona) ipak dostavi osobne podatke bez pristanka roditelja ili zakonskog staratelja, molimo roditelje ili staratelje da nas o tome obavijeste da bismo uklonili te informacije. Kupovina proizvoda i dobivanje besplatnog proizvoda Kupcima koji kupuju proizvode za vrijeme akcije „Black Friday“ (Crni Petak) i drugih posebnih ponuda i oblika prodaje povremeno osiguravamo i darujemo besplatne proizvode i/ili usluge. Popusti naznačeni u promidžbenim materijalima za vrijeme posebnih ponuda i oblika prodaje vrijede samo za dio odabranih i označenih artikala. Uvjet za dobivanje besplatnog proizvoda i/ili usluge je da je uz pojedinu akciju posebno oglašeno da svaki kupac koji kupi proizvod u određenim vremenskim intervalima prema, broju izdanih računa kao što su prvih 10 kupaca i/ili prvih 100 kupaca i/ili prvih 200 i/i ili prvih 300 kupaca ima pravo na dar. Redoslijed zaključenja narudžbi i računa o izvršenoj kupovini određuje se automatski radom programa bez utjecaja ljudskog faktora i automatski određuje koji kupci imaju pravo na dar. Alternativno rješavanje potrošačkih sporova (ARSP) Od 15. veljače diljem cijele Europske unije sporove vezane uz online kupnju imate pravo i mogućnost riješiti u svega nekoliko klikova na ovim stranicama. Europska komisija je za takvo rješavanje sporova osmislila platformu koja je dostupna svim građanima Europske unije. Platforma je namijenjena za alternativno (izvansudsko) rješavanje domaćih i prekograničnih sporova koji proizlaze iz ugovora o prodaji ili ugovora o uslugama između trgovaca sa sjedištem u Republici Hrvatskoj i potrošača s prebivalištem u Europskoj uniji (u daljnjem tekstu: EU) u postupku pred tijelima za alternativno rješavanje potrošačkih sporova (u daljnjem tekstu: tijelima za ARPS) koja su ovlaštena provesti mirenje ili donijeti neobvezujuću ili obvezujuću odluku o sporu. Kada potrošači i trgovci podnesu prigovor, tijela za rješavanje sporova djelovat će kao posrednici između dviju strana u cilju rješavanja problema. Nakon što se postigne dogovor o tome tko će spor riješiti, platforma automatski prosljeđuje spor tom tijelu koje je dužno u roku od 90 dana riješiti spor u potpunosti preko Interneta. Internetska platforma za online alternativno rješavanje sporova od 15. veljače 2016. kao i svim građanima Europske unije dostupna vam je ovdje. Izmjena Pravila privatnosti Studio Moderna – TV Prodaja d.o.o. želi se pridržavati međunarodno priznatih zakona o osobnim podacima. S tim ciljem, a na temelju vaših povratnih informacija, ažurirat ćemo i Pravila o privatnosti kako bismo bili sigurni da nema pogrešaka i da sadrže odgovarajuće informacije o vašim pravima i postupcima obrade te da je u skladu s primjenjivim zakonima i najboljim praksama. Možemo ga s vremena na vrijeme mijenjati kako bismo držali korak s novim pravnim i marketinškim razvojem i mogućnostima. Ako učinimo značajne izmjene, obavijestit ćemo vas putem obavijesti na našim web stranicama ili slanjem ažuriranih pravila na vaš e-mail. U svakom slučaju, ažurirana pravila bit će uvijek objavljena na ovoj web stranici.