http___www.taxi-zeki-split.com_taxi-transfer-service_hr_faq_1.xml
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TRANSFERS RESERVATIONS - You can make your reservation online by using the booking form at www.taxi-zeki-split.com. Just select the appropriate date, your starting and arrival point, and follow the link. The link will show you different vehicle types and one-way transfer rates and / or return. - There are standard cars (3 people), luxury cars (3 people), a minivan (4 people), a stand-in van (7 people) and a luxury van (7 people) - The driver will come to you on an agreed destination with your name. If the transfer involves departing from the airport, the driver will wait for you at the check-out of the tabbed exit with your name. - www.taxi-zeki-split.com offer transfers at fixed rates so you will know your cost of travel in advance and the price does not depend on the conditions on the route or the condition on the roads. - If your flight is delayed, the driver will be informed about the new schedule and the waiting will not be charged. We currently have the "flight radar" application to track your arrival. CONFIRMATION - After you make a reservation you will receive a message that your reservation is in the processing phase and after you have finished processing you will receive a notification of the status of your reservation. Processing can take up to 5 hours (average one hour). The reservation is confirmed only after you have received a booking confirmation by e-mail. - You will receive a contract with Transport Kundid d.o.o upon confirmation of the transfer reservation to your e-mail. Which you certify by signing it and take it with you to hand it over to the driver as a confirmation of the reservation. - If you lose your contract, contact www.taxi-zeki-split.com Customer Support and we will send you a new one. - The contract guarantees you the security of the transfer reservation (safe reception at the airport, transport of persons and luggage, return guarantee and quality of transfer service)- The contract consists of the name of the client and Transport Kundid d.o.o. , Date of transfer and confirmation that the client ordered a transfer at Transport Kundid d.o.o. - You get the contract stamped and signed by Transport Kundid d.o.o. - You and your luggage are insured during transport with Transport Kundid d.o.o. ADDITIONAL REQUIREMENTS - If you have a lot of luggage, it is necessary to specify it when booking, and you will be assisted by a driver when placing the vehicle. - If your transfer includes children please emphasize on your reservation that your transfer includes a child seat. - In addition to the transfer, www.taxi-zeki-split.com offers you return and wait transfers. Tours can be organized according to your choice of destination with the driver and guide - Smoking is not allowed during transport - Pets are allowed if they are in their cages or suitcases - www.taxi-zeki-split.com works in principle by leading you directly to your destination unless you organize it differently. PAYMENT OF TRANSFERS - Payment of the transfer depends on the conditions stated in the reservation. - As a rule, you have the option to pay 20% through your credit card, and the rest 80% to the driver in cash and your billing service will send you an offer. - You have the option to get an entire amount through your credit card to the Transport Kundid d.o.o. In which case your billing service will send you an offer. - Payment of the transfer is also possible directly to the driver in cash. - You have the option of making payments through the foreign currency account and, when making a reservation, you can note that option. After booking, our operators will send you an offer. Depending on the country and bank to which you make a payment, the transfer of these funds may take up to a week. It is very important that you fax or send a bank payment receipt to us because otherwise we are not able to guarantee you a reservation. - You provide data on your credit card for a reservation, an advance payment or a charge based on the terms of the selected transfer, which is stated on the offer along with the transfer price and the confirmation you will receive after the reservation. To protect your credit card information, we use the Secure Sockets Layer (SSL) billing system and your data is completely secure. - When paying through the web site, our service will send you an e-mail offer and a transfer link. Opening a link allows you to pay via card through our bank. In the case of fraud and misuse of your credit card by a third party, most banks and credit card companies bear the risk and cover all costs arising from misuse. In accordance with our high ethical standards, we respect your privacy. We undertake to disclose your name, email address, and credit card information that we do not disclose to third parties without your consent. - One-way fare includes one transport from the point of departure to the destination. The return price (return journey, two-way transportation) includes the transfer from the destination back to the point of departure. - Transfer rates are per vehicle - All drivers transportkundid.com are professional drivers with many years of experience and will be prepared for your transfer and familiar with the transfer route. - How much are you paying for a credit or debit card via a web site account you get to your email. CHANGE OR CANCELLATION OF RESERVATIONS - If you wish to change or cancel the reservation you must contact transportkundid.hr customer support at least 24 hours before the start of the transfer. - Upon receipt of an e-mail change or cancellation, you are sure that the transaction is complete.
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- Naslovna - FAQ FAQ REZERVACIJE TRANSFERA - Svoju rezervaciju možete izvršiti on-line uz pomoć rezervacijskog formulara koji se nalazi na www.taxi-zeki-split.com web stranici. Samo odaberite odgovarajući datum, svoju polaznu i dolaznu točku te slijedite poveznicu. Poveznica će vam pokazati različite tipove vozila i cijene transfera u jednom pravcu i/ili povratnu cijenu. - U ponudi imate standardne automobile (3 osobe), luksuzne automobile (3 osobe), monovolumen (4 osobe), standardni kombi (7 osoba) i luksuzni kombi (7 osoba), - Vozač će doći po vas na dogovorenu destinaciju s vašim imenom. Ako transfer uključuje polazak iz zračne luke, vozač će vas čekati kod check-out izlaza s tablom na kojoj je vaše ime. - www.taxi-zeki-split.com nude transfere prema fiksnim stopama pa ćete znati vaš trošak putovanja unaprijed i cijena ne ovisi o uvjetima na ruti ili stanju na cestama. - Ukoliko vaš let bude kasnio, vozač će biti informiran o novom rasporedu te se čekanje dodatno ne naplaćuje. Trenutno posjedujemo aplikaciju „flight radar“ preko koje pratimo vaš dolazak. POTVRDA REZERVACIJE - Nakon što napravite rezervaciju primiti ćete poruku da je Vaša rezervacija u fazi obrade a po završetku obrade dobiti ćete obavijest o statusu Vaše rezervacije. Obrada može trajati maksimalno do 5 sati (u prosjeku traje jedan sat). Rezervacija je potvrđena tek nakon što primite potvrdu rezervacije na e-mail. - Prilikom potvrde rezervacije transfera na vaš e-mail dobivate ugovor s Transport Kundid d.o.o. koji ovjerite potpisom te ga ponesete s sobom gdje ga predate vozaču kao potvrdu rezervacije. - Ukoliko izgubite svoj ugovor kontaktirajte www.taxi-zeki-split.com podršku za klijente te vam šaljemo novi. - Ugovor vam jamči sigurnost rezervacije transfera ( siguran doček na aerodromu, prijevoz osoba i prtljage, garancija povratnih transfera i kvalitete usluge transfera ) - Ugovor se sastoji od imena naručitelja i Transport Kundid d.o.o. , datumom transfera i potvrde da je naručitelj naručio transfer kod Transport Kundid d.o.o. - Ugovor dobivate ovjeren pečatom i potpisom od strane Transport Kundid d.o.o. - Vi i vaša prtljaga osigurani ste prilikom prijevoza s Transport Kundid d.o.o. DODATNI ZAHTJEVI - Ukoliko imate puno prtljage potrebno je navesti prilikom rezervacije te će vam vozač pomoći prilikom stavljanja u vozilo. - Ukoliko vaš transfer uključuje djecu molimo naglasiti na rezervaciji da vaš transfer uključuje dječiju sjedalicu. - Osim transfera www.taxi-zeki-split.com nudi vam i transfere s povratkom i čekanjem. Ture je moguće organizirat po vašem izboru za destinaciju s vozačem i vodičem - Pušenje nije dozvoljenu prilikom prijevoza - Kućni ljubimci su dozvoljeni ako su u svojim kavezima ili kovčezima - www.taxi-zeki-split.com radi na principu vodeći vas direktno do vaše destinacije ukoliko ne organizirate drugačije. PLAĆANJE TRANSFERA - Plaćanje transfera ovisi o uvjetima navedenim prilikom rezervacije. - U pravilu imate mogućnost plaćanja 20 % preko vaše kreditne kartice, a ostatak 80 % vozaču u gotovini te vam naša služba za naplatu šalju ponudu. - Imate mogućnost da cijelokupan iznos preko vaše kreditne kartice ide na račun Transport Kundid d.o.o. u kojem slučaju vam naša služba za naplatu šalje ponudu. - Plaćanje transfera moguće je također direktno vozaču u gotovini. - Imate mogućnost plaćanja putem devizne doznake te prilikom rezervacije napomenete tu opciju. Nakon rezervacije, naši će Vam operateri poslati ponudu. Ovisno o državi i banci sa koje vršite uplatu, prijenos tih sredstava može trajati i do tjedan dana. Vrlo je bitno da faxirate ili pošaljete na mail bankovnu potvrdu o uplati jer drugačije nismo u mogućnosti garantirati Vam rezervaciju. - Podatke s Vaše kreditne kartice dajete za garanciju rezervacije,akontaciju ili naplatu ovisno o formiranim uvjetima odabranog transfera što je izraženo na ponudi uz transfer cijene te na potvrdi koju ćete dobiti nakon rezervacije. Radi zaštite podataka s kreditne kartice koristimo sistem naplate "Secure Sockets Layer (SSL)" te su vaši podaci potpuno sigurni. - Prilikom plačanja preko web sučelja naša služba vam šalje e-mailom ponudu te link za plaćanje transfera. Otvaranjem linka omogućuje vam se plaćanje putem kartice preko naše banke. U slučaju prijevare i zloupotrebe Vaše kreditne kartice od strane treće osobe, većina banaka i kartičnih tvrtki snosi rizik i pokriva sve troškove koji proizlaze iz zloupotrebe. U skladu s našim visokim etičkim standardima poštujemo vašu privatnost. Obvezujemo se da vaše ime, adresu e-pošte i podatke o kreditnoj kartici koji su potrebni za rezervaciju nećemo otkriti trećim stranama bez vašeg pristanka. - Jednosmjerna cijena uključuje jedan prijevoz od polazišne točke do odredišta. Povratna cijena (povratni put; dvosmjerni prijevoz) uključuje i prijevoz od odredišta natrag do polazišne točke. - Cijene transfera se odnose po vozilu - Svi vozači transportkundid.hr su profesionalni vozači s dugogodišnjim iskustvom te će biti pripremljeni za vaš transfer i upoznati s rutom transfera. - U koliko plačate transfer kreditnim ili debitnim karticama putem web sučelja račun dobivate na vaš e-mail. PROMJENA ILI OTKAZIVANJE REZERVACIJE - Ukoliko želite promjeniti ili otkazati rezervaciju potrebno je kontaktirati transportkundid.hr podršku za klijente minimalno 24 sata prije početka transfera. - Nakon primitka na e-mail promjene ili otkaza rezervacije tada ste sigurni da je transakcija provedena.