http___www.telenor.co.rs_sr_Privatni-korisnici_Roaming_Postpaid-roaming_Pitanja-i-odgovori__1.xml
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Wishing to ensure high quality, simple and more favourable roaming service to its users, our new prices shall start applying as of June 1th, 20011. For easier reference and usage control, we have reduced the number of roaming zones to four and made them more logical geographically observed. Also, we have reduced prices for several key destinations. No exceptions - 4 roaming zones, uniform prices irrespective of operator you choose. Postpaid roaming – prices: All displayed prices are with included VAT. Outgoing calls are charged per minute of call (60+60); Incoming calls (video and voice calls) are charged per second of call. Incoming calls in Promonte network in Montenegro for postpaid customers are charged 6,90 RSD per call. The price of the initial 5 KB is RSD 5.9 (VAT included), and is effective for all zones of roaming. Payment for use after the initial 5 KB is made on the basis of data transferred and zone of roaming where you are located. Data transfer is charged by rounding the data amount to 100 KB. If we have a Contract signed with an operator for GPRS Roaming and use of its 3G network, our users shall be able to use these rates for data transfers in its network; MMS is charged as follows: 11,80 RSD per message to users in Serbia and 29,50 RSD to international networks plus GPRS traffic according to the Price List for the given zone; In countries and with operators with which video call service is enabled, the outgoing calls are charged per minute (60+60), and incoming video calls per second. Prepaid roaming – prices: All displayed prices are with included VAT. Outgoing voice and video calls initiated by direct calls (CAMEL) are charged per minute of call (60+60); Outgoing calls initiated by return calls (USSD Call-back) are charged per second of call; Incoming calls are charged per second of call. The price of the initial 5 KB is RSD 5.9 (VAT included), and is effective for all zones of roaming. Payment for use after the initial 5 KB is made on the basis of data transferred and zone of roaming where you are located. Data transfer is charged per 100 KB fixed. MMS is charged as follows: 11,80 RSD per message to users in Serbia and 29,50 RSD to international networks plus GPRS traffic according to the Price List for the given zone; Cost of a incoming call in network Telenor Montenegro (Promonte) is 6,97 RSD per call. A call to Telenor Call Centre from Telenor Montenegro (Promonte) network is charged 10 dinars per call irrespective of its length. List of countries per zones: Zone 1 - Neighbouring countries and Greece: Albania, Bosnia and Herzegovina, Bulgaria, Montenegro, Greece, Croatia, Hungary, Macedonia, Romania Zone 2 - Rest of Europe (except for Russia): Andorra, ustria, Belgium, Belarus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Holland, Ireland, Iceland, Italy, Cyprus, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Moldavia, Germany, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland, Sweden, Turkey, Ukraine, Great Britain. Zone 3 – Russia, Asia (excl. Arabic peninsula) and North America: Afghanistan, Azerbaijan, Bangladesh, Philippines, Georgia, Hong Kong, India, Indonesia, Iraq, Iran*, Israel, Japan, Armenia, South Korea, Laos, Cambodia, Canada, Kazakhstan, Kyrgyzstan, China, Lebanon, Makao, Mongolia, Malaysia, Mexico, Nepal, Pakistan, Palestine, Russia, United States of America, Singapore, Syria, Sri Lanka, Tajikistan, Thailand, Taiwan, Turkmenistan, Uzbekistan, Vietnam Zone 4 – Africa, Arabic peninsula, Central and South America , Australia: Algiers, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahrain, Barbados, Benin, Bermudas, Botswana, Bolivia, Brasil, Burkina Faso, Chile, Democratic Republic of the Congo, Dominica, Dominican Republic, Egypt, Ecuador, Equatorial Guinea, France, Guiana, Gabon, Gambia, Ghana, Grenada, Guadalupe, Haiti, Honduras, Jamaica, Jordan, Republic of South Africa, Oman, Cayman Islands, Kenya, Columbia, Cuba, Kuwait, Liberia, Libya. Madagascar, Maldives, Morocco, Martinique, Mauritius, Mozambique, Namibia, Niger, Nigeria, Cote d 'Ivoire, Panama, Paraguay, Peru, Qatar, Republic of the Congo, Reunion, Saudi Arabia, Seychelles, Senegal, Sierra Leone, Sudan, St. Keats and Nevis, St. Lucia, St. Martin and St. Barthelemy, St. Vincent & Grenadines, Tanzania, Trinidad and Tobago, Tunisia, Turks and Caicos Island, Uganda, United Arab Emirates, Uruguay, Venezuela, Yemen, Zambia. Satellite, maritime and aero networks: Thuraya Satellite, Marritime Communications Partner (MCP). * Although Telenor has a valid roaming contract with the Iranian operator MCI, due to technical problems we cannot at this moment guarantee users that they will actually be able to use the roaming services in Iran.
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Pitanja i odgovori Dok ste u roaming-u, najsigurniji način biranja broja je u međunarodnom formatu: Svi ostali načini biranja zavise od mreže koju koristite dok ste u roamingu. Kada neko ostavi poruku na Vašoj govornoj pošti o tome ćete biti obavešteni SMS-om. Poruke možete preslušati i pozivanjem skraćenog broja Govorne pošte (+38163909). Ovaj način pozivanja Govorne pošte je moguć samo ukoliko se pri uspostavljanju veze pravilno prenese do naše mreže informacija o Vašem broju telefona. Odlazni pozivi se tarifiraju zaokruživanjem na minut (60+60). Dolazni pozivi se tarifiraju po sekundi poziva. Prenos podataka se tarifira tako što se početno zaokruživanje vrši na 5 KB, dok se nakon toga zaokružuje na 100 KB (po formuli 5 + 100 KB). Ukoliko sa nekim operatorom imamo potpisan ugovor o GPRS roamingu, i korišćenju njihovih 3G mreža, naši korisnici mogu koristiti te brzine za prenos podataka na njihovim mrežama. MMS se tarifira: 11,80 dinara fiksno po poruci ka korisnicima u Srbiji odnosno 29,50 dinara ka inostranim mrežama, plus GPRS saobracaj prema cenovniku za datu zonu. U zemljama i operatorima sa kojima imamo omogućenu uslugu video poziva, odlazni se tarifiraju zaokruživanjem na minut (60+60), a dolazni video pozivi po sekundi. Preusmerenje na govornu poštu: preusmerenje - bezuslovno - se ne naplaćuje preusmerenje - zauzeće - naplaćuje se dolazni (po tarifama za međunarodne zone) i odlazni poziv (po cenovniku operatora) preusmerenje - nejavljanje - naplaćuje se dolazni i odlazni poziv preusmerenje - nedostupnost - naplaćuje se dolazni i odlazni poziv. preusmerenje - bezuslovno - naplaćuje se odlazni poziv po tarifnom paketu koji pretplatnik koristi preusmerenje - zauzeće - naplaćuje se dolazni i odlazni poziv preusmerenje - nejavljanje - naplaćuje se dolazni i odlazni poziv preusmerenje - nedostupnost - naplaćuje se dolazni i odlazni poziv.