http___www.tango.hr_hr_o-nama_1.xml
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A group of open-minded, multilingual, communicative, and creative individuals led by a Briton & a Croat with the will to meet any challenge. The company is managed by Richard and Tajana Riley. Both travelled extensively in their early professional careers and, having spent 12 years in France, they are both trilingual. Exposure to such a variety of cultures made them quickly appreciate the distinct differences between the peoples of the world. Their open-minded approach, Richard’s combined technical and management know-how (developed while working for world leaders like Bloomberg and SERCo) and Tajana’s management and people skills nurtured during 15+ years of working in management positions and as a business owner, form the foundation of tango as a great service provider. tango's recruitment criteria reflect the management’s appreciation and respect for different cultures. In order to join tango, candidates must display these same qualities. All staff at tango speak a minimum of two to three languages comfortably and come with life experience abroad to make for a dynamic multilingual team that’s easily tailored to deliver consumer care on a global scale. On the operational front, we focus on our own quality of service, setting our standards high. A unique company within the region, tango was Croatia’s no.1 exporter of contact centre services in 2011 and 2012 (according to FINA)! Mission To provide high quality, specialist multilingual contact centre services across a variety of industries with emphasis on professionalism, communication, teamwork, and sustainability. Vision To be the leading multilingual contact centre in our field of expertise, focused on superior service provision to our clients. To provide an ideal workplace for professionals where communication, linguistics, and diversity make for personal satisfaction and reward. And to achieve the above sustainably. Typical SLAs From 80% of all inbound calls answered within 40 seconds... to 90% of all inbound emails responded to within 24 hours… through to “immediate” reaction: 99% within 5 minutes' response time Current coverage English Croatian German Weekends 09h00-17h00 Italian All other languages Company profile Founded: 2004 Owner: Richard Riley Core business: contact centre Staff: 40+ full-time employees Capacity: 50 workstations Office space: 370 m2 Staffing model: middle management/operator ratio 1:7
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Da bi postali dio tanga, kandidati moraju posjedovati iste kvalitete. Svi zaposlenici tanga tečno govore najmanje tri jezika te posjeduju neposredno iskustvo života u pojedinim stranim zemljama tvoreći tako dinamičan, višejezičan tim koji se lako prilagođava u cilju pružanja korisničke podrške diljem svijeta. Na poslovnoj razini fokusirani smo na kvalitetu svoje usluge, podižući zato svoje standarde na visoku razinu. Kao jedinstvena tvrtka u regiji, tango je vodeći hrvatski izvoznik usluge kontakt centra za 2011. i 2012. godinu! (Prema FINA-i). Misija Pružiti uslugu višejezičnog kontakt centra visoke kvalitete u više različitih industrija s naglaskom na profesionalizam, komunikaciju, timski rad i održivost. Vizija Biti vodeći višejezični kontakt centar u našoj struci, usredotočeni na pružanje izvrsne usluge našim klijentima. Pružiti idealno radno mjesto za profesionalce na kojem komunikacija, jezični izazovi i različitost doprinose osobnom zadovoljstvu. Postići navedeno na održiv način. Tipični ugovori o razini usluge Na 80% svih dolaznih poziva odgovoreno u 40 sekundi… Na 90% svih dolaznih e-mailova odgovoreno u roku od 24 sata… „Žurne“ reakcije: 99% unutar vremenskog okvira od 5 minuta… Trenutna pokrivenost Engleski jezik Hrvatski jezik Svakodnevno od 8,00 do 21,00 Njemački jezik Od ponedjeljka do petka od 08 do 21,00; vikendom od 9,00 do 17,00 Talijanski jezik Svakodnevno od 9,00 do 21,00 Svi ostali jezici pokrivamo lokalno radno vrijeme ovisno o zemlji za koju radimo Profil tvrtke Osnovana: 2004 Vlasnik: Richard Riley Glavna djelatnost: Kontakt centar Zaposlenici: 40+ zaposlenih na puno radno vrijeme Kapacitet: 50 radnih jedinica Veličina ureda: 370 m2 Odnos voditelj - agent: voditelj projekta / agent omjer 1:7 Cijena agentske minute: 4,5 HRK Posebne cijene moguće su na zahtjev