http___www.trcz.hr_rabljeni-automobili.aspx_1.xml
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Frequently asked questions BEFORE PURCHASING How do you guarantee the quality and the source of your cars? As leaders in dealing with used cars in Croatia, we stand behind our services and products, and more than 20000 satisfied customers can testify to that. Examining and testing the cars? All our cars have been examined and tested by TRCZ experts. Can I bring along my own car mechanic? Every vehicle can be examined. We even allow the vehicle to be examined in an authorized maintenance center. Can I make a reservation for a particular day and hour? Of course, you just need to set it up with the salesperson. How long does it take to make an evaluation of the vehicle? It usually takes 30 minutes to make an evaluation of a vehicle, depending on vehicle type. Is there an option that you find a vehicle for me, even if it is not on your offer? Of course: fill in the form We will find a car for you, and we will contact you when we find the vehicle you want. Where and how can I buy or sell my car? In any of the TRCZ dealerships, during working hours. I own an older vehicle and I would like to replace for a newer one in TRCZ automobili. How can I do that? Drive your car to the dealership, where our evaluator will set a price for it. This amount will be deducted from the price of the new car you selected. I am planning to purchase a car at TRCZ automobili. Which documents do I need to have? You need to have an ID card. AFTER PURCHASING Will you help me register the vehicle and to do a maintenance inspection? Yes, you just need to set it up with the salesperson. Can your get me a car insurance policy and all-risk insurance? Of course, our accommodating employees will provide you with the best offers and furnish you with all the necessary information. Is commission sales a possibility? Yes, you just need to arrange it with the evaluator. Can I put a down payment for the vehicle, or can I make a reservation? How long is it valid? You have to put a down payment for the vehicle, and the reservation is valid for 10 days. I bought a car at TRCZ automobili and now I want to replace it, is that possible? The vehicle can be replaced, under the condition that it is not older than 10 years. How much time will I need to go through the paper-work? Around 20 minutes to have your car delivered, 5-7 days for setting up a loan. Who should I contact if I should have problems with my vehicle? You should first contact a salesperson, who will direct you to maintenance advisors. There is an error in my contract (incorrect address, name or family name, different prices etc.) What should I do? Contact the salesperson who sold you the vehicle.
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Česta pitanja Najčešće postavljena pitanja PRIJE KUPNJE Kako jamčite kvalitetu i podrijetlo automobila? Kao lideri u prodaji rabljenih vozila u Hrvatskoj stojimo iza svojih usluga i proizvoda, što dokazuje preko 20 000 zadovoljnih kupaca. Pregled i testiranje automobila? Sva su vozila pregledali i testirali stručnjaci TRCZ-a. Smijem li doći sa svojim automehaničarom? Svako se vozilo može pregledati, čak dopuštamo da se vozilo pregleda u ovlaštenome autoservisu. Mogu li rezervirati probnu vožnju za određeni dan i sat? Naravno, sve u dogovoru s prodavateljem. Koliko u prosjeku traje procjena vozila? Procjena vozila traje oko 30 min, ovisno o tipu vozila. Postoji li mogućnost da mi vi tražite vozilo iako nije u vašoj ponudi? Naravno, ispunite obrazac Tražimo za vas i naš djelatnik će Vam javiti kad vozilo pronađemo. Gdje i kada mogu kupiti ili prodati svoj automobil? U bilo kojem prodajnom autosalonu TRCZ automobila, tijekom radnog vremena salona. Imam starije vozilo i želim ga zamijeniti za novi u TRCZ automobilima. Kako to mogu učiniti? Dovezite vozilo u naš autosalon, gdje će Vam naš procjenitelj ponuditi cijenu. Ta će Vam cijena biti odbijena od cijene novoga vozila koje ste odabrali. Namjeravam kupiti auto u TRCZ automobilima. Koje dokumente trebam imati? Trebate doći s osobnom iskaznicom. …NAKON KUPNJE Hoćete li mi pomoći registrirati vozilo i obaviti tehnički pregled? Da, u dogovoru s prodavačem. Može li se kod vas može napraviti polica osiguranja i kasko na vozilo? Naravno, ljubazno osoblje osiguranja napravit će Vam najpovoljnije ponude i dati Vam sve potrebne informacije. Postoji li mogućnost komisione prodaje? Da, ovisno o dogovoru s procjeniteljem. Može li se vozilo avansirati, odnosno rezervirati ?! Na koliko dugo? Obvezno je avansirati vozilo, a rezervirano je na 10 dana. Kupio sam automobil u TRCZ automobilima i želim ga zamijeniti. Je li to moguće? Moguće ga je zamijeniti, ako vozilo nije starije od 10 godina. Koliko je vremena potrebno za sređivanje papirologije? Za isporuku potrebno je izdvojiti 20 min., a za kreditiranje od 5 do 7 dana. Kome bih se trebao obratiti ako imam problem s vozilom? Prvo prodavaču koji Vas upućuje na servisne savjetnike. Postoji pogreška u mojem ugovoru (pogrešna poštanska adresa, ime i prezime, različite cijene, itd.). Što trebam učiniti? Javite se prodajnom savjetniku koji Vam je prodao vozilo.