http___www.trakostyan.hr_index.php_op_C4_87i-uvjeti_1.xml
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GENERAL CONDITIONS OF TRAVELING 1.GENERAL CONDITIONS OF TRAVELING General travel conditions are an integral part of each travel program of travel agency Trakostyan tours d.o.o. And every contract for a concluded touristic arrangement. 2.PRIJAVA Upon application to the Agency, the payment of travel advances in the amount of 20% of the value of the arrangement of the contract on the concluded touristic arrangement. SUPPLEMENTARY PACKAGE The arrangement shall be repaid in the installments as specified in the Travel Contract Agreement between the beneficiary of the arrangement / parent / guardian / agency and no later than the end of the current year, all in accordance with the recommendations of the Ministry of Education, Science and Sports. ARRANGEMENTS The price of the arrangement is fixed according to the offered program and the contract, except in case of changes in the value of the calculation elements, based on which the price of travel is calculated: exchange rate of the kuna against EUR, fuel price, public transport price (airline) and the like. MINIMUM NUMBER OF PASSENGERS For each trip, the minimum number of passengers was determined based on which the price of the package was calculated. In the case of a smaller number of passengers than calculated (which is 10% or higher), the agency reserves the right to increase the price of the package and adds to the empty places on the bus until the calculated number. All offered free-of-charge arrangements have a fixed price regardless of the number of passengers in a particular group, based on this type of travel application the bargaining risk is taken over by Trakostyan tours, and the group agrees to buses or merge with another group. 6.DISCONTABILITY Any withdrawal must be reported in writing to the "Trakostyan tours" branch. In the case of a person's departure from the travel expenses for the agency's work so far carried out of the total travel price the following amounts are retained: Up to 75 days before the time 20% From 74 to 21 days 50% From 20 to 8 days 75% From 7 to 1 days 100% (regardless of the reason for giving up). This exempts the death of a poor family, unplanned, justified duties or departure of passengers due to illness in the hospital (which must be documented by hospital records), and unusual circumstances such as elemental disasters, wars, terrorist actions and the like, which may directly affect On the execution of a travel program, for which the relevant official bodies of the Republic of Croatia are relevant. 7.DOCUMENTATION OF THE GROUP OR PART OF THE GROUP Part of the group includes 5 or more people. Any withdrawal of a group or part of a group must be reported in writing to the "Trakostyan tours" branch. In the event of a waiver of the costs of the agency's work so far carried out by the agency, the total amount of travel expenses shall be the following: All waits up to 90 days before the time 20% Withdrawal from 89 to 60 days before the trip 50% 59 days to 1 day before the trip 100% "TRAKOSTYAN TOURS" It is recommended to all passengers to arrange shelves for the risk of travel cancellation. In the case of waiver without the payment of insurance, the scale referred to in Articles 6 and 7 shall be strictly applied. 9.PRTLJAGA The luggage is transported to the passenger risk, and it is advisable to provide luggage in the insurance company. The organizer is not responsible for lost or lost luggage, nor for theft of luggage or valuables in the hotel or means of transport. In case of loss of luggage, the passenger must make a log on the spot with the carrier's representative and proceed according to the established provisions. The organizer can mediate between passengers and carriers, but without any material obligation to any one. 10.PRODUCTED DAMAGES All intentional damage (on a bus, hotel or similar) during the duration of the arrangement is settled by the traveler on the basis of the perpetrator's and the injured's insight. HOLIDAY IN THE HOTELS- if the hotelier requests a deposit in case of damage, the same will be collected from the passengers immediately before entering the hotel room and stored at the reception. The plunder is fully returned if no damage has been done. ORGANIZER'S OBJECTIVES The organizer will provide the passengers with the services provided by the program and contract and will care about the rights and interests of the passengers in accordance with good business practices. The travel organizer is responsible for the execution of all services contracted by the program and contract. PASSENGERS The traveler has to make sure that he personally, his documents and things meet the conditions set forth in the border, customs, health and other regulations of his country as well as the country to which he travels, to abide by the rules of the house in transport, catering and hotel facilities. In the case of non-compliance with these obligations, the passenger shall be liable for the consequences and damages incurred. The organizer delivers any liability for the damage that the traveler would suffer in this case. HEALTH INSURANCE The health insurance provider in the Republic of Croatia has the right to health services at home and abroad in scope and according to the health insurance conditions and regulations. The announcement of the right traveler must be obtained before the journey begins. Transfer to the hospital, all the costs of treatment the traveler has settled, and on the basis of the account submits a request for the refund of funds to his health insurance. PASSENGER INSURANCE PACKAGE Arrangement prices do not include travel insurance, unless otherwise noted in the program. When making a travel contract, each traveler will be offered travel insurance, according to the law on business travel agencies. We recommend a travel insurance package. Health insurance during travel and abroad, baggage insurance, casualty insurance, travel cancellation insurance. Our Partners Croatia osiguranje d.d. And Helios Vig d.d. RESPONSIBILITY INSURANCE AND LIABILITY POLICY The guarantee for tourist package arrangement and liability insurance was paid by Croatia osiguranje d.d. Contract No.490 / 14 (bail) and Police No. 099090000158 (liability) by Ag. Čorko d.o.o. 17.REKLAMACIJE The party submits in written form no later than 8 days from the end of the trip, and encloses a written confirmation signed by the tourist companion. The organizer will only receive the fully completed complaints received in the specified deadline. The organizer issues a written solution to each complaint within 14 days upon receipt of the complaint. While the organizer does not make a decision, the traveler waives the mediation of any person, arbitration by UHPA, a court institution or providing information to the public. FINAL PROVISIONS These travel conditions apply to all programs issued by the agency, whether it is specifically indicated on the programs or not. Travel conditions are available to all passengers and potential travelers at all sales venues of the agency. RESPONSIBLE ORGANIZER TRAKOSTYAN TOURS d.o.o., G. Voća 91 Identification number 1237403
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OPĆI UVJETI PUTOVANJA OPĆI UVJETI PUTOVANJA Opći uvjeti putovanja su sastavni dio svakog programa putovanja turističke agencije Trakostyan tours d.o.o. i svakog ugovora o zaključenom turističkom aranžmanu. PRIJAVA Nakon prijave u Agenciji te uplate avansa za putovanje u visini od 20% od vrijednosti aranžmana ugovora o zaključenom turističkom aranžmanu. OTPLATA ARANŽMANA Aranžman se otplaćuje u ratama sukladno naznačenom u Ugovoru o izvođenju putovanja koji se sklapa između korisnika aranžmana/ roditelja/ staratelja/ i agencije, a najkasnije do kraja tekuće godine, a sve u skladu preporuke Ministarstva prosvjete, znanosti i športa. CIJENA ARANŽMANA Cijen aranžmana je fiksna prema ponuđenom programu i ugovoru, osim u slučaju promjene vrijednosti kalkulativnih elemenata, na temelju kojih je izračunata cijena putovanja:promjena tečaja kune prema EUR, cijene goriva, cijene javnog prometa (avionski) i slično. MINIMALNI BROJ PUTNIKA Za svako putovanje određen je najmanji broj putnika na temelju kojeg je rađena kalkulacija cijene aranžmana. U slučaju manjeg broja putnika od kalkuliranog(koji je 10% ili veći), agencija zadržava pravo povećanja cijene aranžmana i nadoplaćuje za prazna mjesta u autobusu do kalkuliranog broja. Svi ponuđeni aranžmani u slobodnoj prodaji imaju fiksnu cijenu bez obzira na broj putnika u pojedinoj grupi, temeljem ovakvog načina prijave za putovanje rizik popunjenja autobusa preuzima Trakostyan tours, a grupa pristaje na dijeljenje po autobusima ili spajanje s nekom drugom grupom. ODUSTAJANJE POJEDINCA Svako odustajanje mora se pismeno prijaviti u poslovnici "Trakostyan tours". U slučaju odustajanja pojedinca od putovanja za troškove do tada obavljenih poslova agencija od ukupne cijene putovanja zadržava sljedeće iznose: do 75 dana prije puta 20% od 74 do 21 dana 50% od 20 do 8 dana 75% od 7 do 1 dana 100% (bez obzira na razlog odustajanja). Od ovog se izuzima smrt u najužoj obitelji, neplanirane, a opravdane obaveze ili odlazak putnika zbog bolesti u bolnicu(što mora dokumentirati bolničkom dokumentacijom), te nenadane posebne okolnosti kao što su elementerne nepogode, ratovi, terorističke akcije i slično, koje mogu izravno utjecati na izvršenje programa putovanja, a za što je mjerodavno priopćenje službenih organa RH. ODUSTAJANJE GRUPE ILI DIJELA GRUPE Pod dijelom grupe podrazumijeva se 5 ili više osoba. Svako odustajanje grupe ili dijela grupe mora se pismeno prijaviti u poslovnici "Trakostyan tours". U slučaju odustajanje za troškove do tada obavljenih poslova agencija od ukupne cijene putovanja zadržava slijedeće iznose: sva odustajanja do 90 dana prije puta 20% odustajanje od 89 do 60 dana prije puta 50% 59 dana do 1 dana prije puta 100 % "TRAKOSTYAN TOURS" svim putnicima preporučuje sklapanje police od rizika otkaza putovanja. U slučaju odustajanja bez uplate osiguranja striktno se primjenjuje navedena skala u člancima 6. i 7. PRTLJAGA Prtljaga se prevozi na rizik putnika, te je prporučljivo osigurati prtljagu u osiguravajućem društvu. Organizator ne odgovara za uništenu ili izgubljenu prtljagu, kao ni za krađu prtljage ili dragocjenosti u hotelu ili prijevoznom sredstvu. U slučaju gubitka prtljage, putnik treba na licu mjesta sačiniti zapisnik s predstavnikom prijevoznika i postupiti prema ustanovljenim odredbama. Organizator može posredovati između putnika i prijevoznika, ali bez materijalne obveze prema ijednome. POČINJENE ŠTETE Svu namjerno počinjenu štetu (u autobusu, hotelu i slično) za vrijeme trajanja aranžmana namiruje putnik počinitelj, a na osnovu izvršenog uvida počinitelja i oštećenog. POLOG U HOTELIMA- ukoliko hotelijer zahtjeva polog za slučaj štete, isti će se sakupiti od putnika neposredno prije ulaska u hotelske sobe i pohraniti na recepciji. Polog se u cijelosti vraća ukoliko nije počinjena nikakva šteta. OBVEZE ORGANIZATORA Organizator će putnicima pružiti usluge predviđene programom i ugovorom i brinuti će se o pravima i interesima putnika u skladu s dobrim poslovnim običajima. Organizator putovanja je odgovoran za izvršenje svih usluga dogovorenih programom i ugovorom. OBVEZE PUTNIKA Putnik je dužan brinuti se da on osobno, njegovi dokumenti i stvari ispune uvjete predviđene graničnim, carinskim, zdravstvenim i drugim propisima svoje zemlje, kao i zemlje u koju eventualno putuje, pridržavati se kućnog reda u prijevoznim, ugostiteljskim i hotelskim objektima. U slučaju nepoštivanja ovih obveza putnik odgovara za nastale posljedice i počinjenu štetu. Organizator otklanja svaku odgovornost za štetu koju bi u tom slučaju snosio putnik. ZDRAVSTVENO OSIGURANJE Putnik zdravstvenim osiguranjem u RH ima pravo na zdravstvene usluge u zemlji i inozemstvu u opsegu i prema uvjetima i propisima zdravstvenog osiguranja. Obavještenje o svom pravu putnik mora sam pribaviti prije polaska na put. Transfer do bolnice, sve troškove liječenja putnik sam podmiruje i na osnovu računa podnosi zahtjev za povrat sredstava svom zdravstvenom osiguranju. PAKET PUTNOG OSIGURANJA Cijene aranžmana ne uključuju putna osiguranja, ukoliko nije posebno naglašeno u programu. Prilikom sklapanja ugovora o putovanju svakom će putniku biti ponuđeno putno osiguranje, prema zakonu o poslovanju turističkih agencija. Preporučamo paket putnog osiguranjaČ zdravstveno osiguranje tijekom puta i boravka u inozemstvu, osiguranje prtljage, osiguranje od posljedica nesretnog slučaja, osiguranje od otkaza putovanja. Naši partneri Croatia osiguranje d.d. i Helios Vig d.d. JAMČEVINA I POLICA ZA OSIGURANJE OD ODGOVORNOSTI Jamčevina za turistički paket aranžman i Polica za osiguranje od odgovornosti uplaćena je kod Croatia osiguranja d.d. Ugovor br.490/14 (jamčevina) i Polica br.099090000158 (odgovornost) kod Ag. Čorko d.o.o. REKLAMACIJE Stranka dostavlja u pismenoj formi najkasnije 8 dana od završetka putovanja, te prilaže pismenu potvrdu koju je potpisao turistički pratitelj. Organizator će primiti u postupak samo potpuno kompletirane pritužbe koje primi u navedenom roku. Organizator donosi pismeno rješenje na svaki prigovor u roku od 14 dana po primitku prigovora. Dok organizator ne donese rješenje, putnik se odriče posredovanja bilo koje osobe, arbitraže UHPA-e, sudske ustanove ili davanja informacija u javna glasila. ZAVRŠNE ODREDBE Ovi uvjeti putovanja vrijede za sve programe koje izdaje agencija, bilo to posebno naznačeno na programima ili ne. Uvjeti putovanja dostupni su svim putnicima i potencijalnim putnicima na svim prodajnim mjestima agencije. ODGOVORNI ORGANIZATOR TRAKOSTYAN TOURS d.o.o., G.Voća 91 Matični broj: 1237403