http___www.teamnet.ro_hr_outsourcing_outsourcing-poslovnih-procesa__1.xml
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By our call-centre services, we open up new opportunities for our clients. We provide them with online assistance, intervention services, permanently updated information, quantitative and qualitative studies, telemarketing services, telesales and many more. Infoline Infoline Service help companies benefit from updated information about offered services, data about promotions or developed programmes and, at the same time, they can assess the success of actions achieved. Help Desk Help Desk service guarantees a long-term relationship between companies and their clients. In addition to requests submitted for processing or settling potential complaints, we develop a specific background of client relations and a database which may be reviewed before any decision-making for development. - Online assistance; - Single contact point; - Strict deadline control (SLA – Service Level Agreement); - Intervention services; They are all governed by flexibility and adaptability to clients’ needs. Web Support Web Support service helps us reach out even more to clients of companies. It enables to turn a company website into one with a comprehensive programme: possibility to provide answers on behalf of the company to e-mail messages or phone calls received. In this way, we guarantee that no opportunity likely to arise from deployed marketing campaigns has been missed. Telephone surveys Telephone Survey type studies enable company managers to find out their clients’ opinion, on a regular basis, about the quality and value of services offered, as well as about how often the staff is able to sort out the problems occurred. They account for studies in terms of quantity and quality to help companies understand even better the consumers’ needs and the approach they should use in managing client relations. Mystery calls The Mystery Calls service enables companies to appraise their clients’ appreciation and loyalty. We monitor the activity of companies’ representatives engaged in direct relations with clients. Prospective trade they are to develop is contingent upon the way they interact with clients, which is the foundation for sound progress in many businesses. Telemarketing Telemarketing service enables smart and efficient promotion of products and services of various companies. It is the most important support tool for any type of company. This service may cover phone calls whereby companies offer a product or service to potential clients, or may be mainly intended for information. The advantage of telemarketing is direct and non-mediated contact with potential clients. Lead generation Lead Generation accounts for a range of services offered to ensure the success of any business. The package is intended to support Sales and Business departments. Potential clients will be selected following a pre-qualification interview. Each phone call accounts for an opportunity to increase revenues in a company. Lead generation services cover a wide range of needs, from call taking, meeting scheduling and transfer of calls, to using leads resulting from publicity. Telesales Telesales service (sales by phone) is mainly destined to enhance or reach certain objectives to support sales. The best agents with experience in Telesales will contact potential clients of companies wishing to work with us and will perform sales transactions by phone, thus reducing costs with finding new clients. Soft collection The service was created and developed in order to ensure a constant payment flow by reducing delayed payment by clients to companies. Keeping a schedule of payments and tracking outputs are actions meant to reduce the number of overdue invoices to companies. Apart from keeping the schedule of payments, companies may use the output tracking tool and review debtor clients.
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Uslugama pozivnog centra otvaramo nove mogućnosti klijentima. Dajemo im online pomoć, usluge intervencije, stalno ažurirane informacije, kvantitativne i kvalitativne studije, usluge telemarketinga, teleprodaje i još puno tog. Info-linija Usluga info-linije pomaže tvrtkama da se posluže ažurnim informacijama o ponuđenim uslugama, podacima o akcijama ili razvijenim programima i istodobno mogu procijeniti uspjeh izvršenih akcija. Help Desk Usluga Help Deska jamči dugoročni odnos između tvrtki i njihovih klijenata. Pored zahtjeva koji su poslani na obradu ili sređivanja potencijalnih žalbi, razvijamo specifičnu pozadinu odnosa s klijentima i bazu podataka koja se može pregledati prije svakog donošenja odluka za razvoj. - Online pomoć; - Jedinstveno mjesto za kontakt; - Stroga kontrola rokova (SLA – ugovor na razini usluge); - Usluge intervencije; One su vođene fleksibilnošću i prilagodljivošću prema potrebama klijenata. Web podrška Usluga internetske podrške nam pomaže da dođemo do još više klijenata tvrtki. To omogućava pretvaranje internetske stranice tvrtke u onu sa složenim programom: mogućnost davanja odgovora u ime tvrtke na primljene poruke e-pošte ili primljene pozive. Na taj način jamčimo da se neće propustiti prilike dobivene iz primijenjenih marketinških kampanja. Telefonske ankete Studije tipa telefonskih anketa omogućavaju menadžerima tvrtke da otkriju mišljenja njihovih klijenata na redovitoj bazi, o kvaliteti i vrijednosti ponuđenih usluga, kao i o tome kako česti zaposlenici mogu riješiti probleme do kojih dođe. Takve studije u smislu količine i kvalitete pomažu tvrtkama da bolje shvate potrebe potrošača i pristup koji trebaju koristiti u upravljanju odnosima s klijentima. Mystery calls (telefonski pozivi tajnih kupaca) Usluge telefonskih poziva tajnih kupaca omogućavaju tvrtkama da procijene poštivanje i lojalnost prema njihovim kupcima. Nadziremo aktivnost predstavnika tvrtki koji su uključeni u direktne odnose s klijentima. Buduće poslovanje koje razvijaju ovisi o njihovoj interakciji s klijentima, koja je osnova čvrstog napretka u mnogim tvrtkama. Telemarketing Usluga telemarketinga omogućava pametnu i učinkovitu promociju proizvoda i usluga različitih tvrtki. To je najvažniji alat za podršku u bilo kojoj tvrtki. Usluga može pokrivati telefonske pozive kojima tvrtke nude proizvod ili uslugu potencijalnim klijentima ili mogu biti samo informativne. Prednost telemarketinga je direktan i neposredan kontakt s potencijalnim klijentima. Stvaranje vodstva Stvaranje vodstva znači niz usluga koje su ponuđene za osiguranje uspjeha bilo koje tvrtke. Paket je namijenjen odjelima prodaje i poslovanja. Potencijalni klijenti će biti odabrani nakon pred-kvalifikacijskog razgovora. Svaki telefonski poziv znači mogućnost povećanja prihoda u tvrtki. Stvaranje vodstva pokriva široki raspon potreba, od preuzimanja poziva, zakazivanja sastanaka i prebacivanja poziva, do uporabe vodstva do kojeg dođe iz publiciteta. Tele-prodaja Usluge tele-prodaje (telefonske prodaje) je većinom usmjerena na povećanje ili postizanje određenih ciljeva za podršku prodaji. Najbolji agenti s iskustvom u teleprodaji će kontaktirati tvrtke potencijalnih klijenata koje žele raditi s nama i obavit će prodajnu transakciju telefonom, smanjujući tako troškove pronalaska novih klijenata. Rana naplata Usluga koja je stvorena i razvijena da bi se osigurao konstantni tijek plaćanja, smanjujući kašnjenja u plaćanju od strane klijenata. Vođenje rasporeda plaćanja i praćenja rezultata su djelovanja koja su predviđena za smanjenje broja zakašnjelog plaćanja. Osim vođenja rasporeda plaćanja, tvrtke mogu koristiti i alat za praćenje izlaza i pregled klijenata dužnika.