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FAQ About Ticmate Who is Ticmate? What kind of tickets can Ticmate help me with? Order Information How does it work? Whose name do I enter under Client Information? How do I get my tickets? What do I do if I haven’t received my tickets? What are your fees like, and are they included in the ticket price? Are there discounts for children, students or seniors? Where is the meeting point for my tour? What does it mean when my tickets are on request? How do I book tickets for my group? Once I purchase tickets, can I change or cancel? Do you offer cancellation protection? Can I contact a real person for help? Who is Ticmate? Ticmate was founded in 2007 by Swedish ticketing entrepreneur Marcus Moeschlin who thought he could help make it easier for customers globally to buy tickets online in local language. We speak english and you pay in USD to some of the world’s greatest entertainment. Visit About Us for more information. Ticmate has offices in Berlin, Copenhagen, Stockholm and New York with product specialists on the ground and sourcing the latest must-do product every day. We make buying tickets easy and secure and only contract directly with the inventory owners and fully vetted authorized ticket providers. It is unlikely to find an instance where at least one member of staff hasn’t personally been to and experienced what it is we sell. Back to FAQ What kind of tickets can Ticmate help me with? Ticmate offers unparalleled online access to tickets to some of the world’s most popular attractions, convenient airport transfer services, money-saving sightseeing options and carefully curated fully guided tours, as well as tickets to highly sought after theater, shows, concerts, European football, and other sport, depending on the city. To view our complete list of entertainment. Back to FAQ How does it work? Our proprietary online system has been designed to offer you up-to-the-minute real-time access to an unrivalled selection of tickets, and all the information you will require to make the right purchasing decisions for your next trip. Product descriptions include everything you need to know about the event or service, and what to do on the day so that you don’t waste time worrying. Once tickets are purchased, a confirmation email containing your voucher or e-tickets is sent to the email address you supply. The confirmation email also acts as your receipt. All prices quoted and charged are in USD, even for international events, and charges will post as Ticmate on your credit card statement. Ticmate only contracts directly with the inventory owner or authorized ticket provider so you never need to worry about fraud. Back to FAQ Whose name do I enter under Client Information? The name that should be entered the first name and surname fields in Step 2 of the booking process under Client Information is the first and last name that will print on the voucher or e-tickets, so please enter the first and last name of the one of the persons who will actually be using the tickets. If that is you, please enter your first and last name. If you are gifting tickets to a friend, please enter the friend’s first and last name. Please note, a photo ID matching this first and last name may be asked for at the event, so please do bear this in mind. Please refer to the product page of interest for further details. Back to FAQ How do I get my tickets? Once you complete your booking online you will always receive a receipt for your booking by e-mail. The detailed information on how to receive and use your tickets is specific for each event. We do all we can to make the process as simple and ”paper-free” as possible, but please read through the information available for every attraction, tour or event when booking your tickets. The instructions on how to use them are also included in the e-ticket itself, sent by e-mail. Back to FAQ What do I do if I haven’t received my tickets? Please contact customer service as soon as possible in the unlikely event that you have not received your confirmation email containing your voucher or e-tickets. Please note that we may not be able to refund unused tickets due to a claim that they were never received, so it is very important that we hear from you first and are given the opportunity to assist you. Back to FAQ What are your fees like, and are they included in the ticket price? Prices displayed online include all costs, taxes and booking fees applicable to the distribution costs of the tickets. Our prices are always competitive or better than other sellers, including, in some cases, the primary inventory owner. In most cases, a booking fee of 10-25% is included in the price of a theatre ticket. Football tickets can include much higher fees depending on the match. As we hold our own ticket inventories, we sometimes have tickets available even when the primary inventory owner is sold out. Buying in advance through Ticmate means you are guaranteed a ticket – no lines, no sold outs, and no fraud. Back to FAQ Are there discounts for children, students or seniors? We do not offer student-specific discounts– but for sightseeing and guided tours there are often discounted tickets for children, and in some cases for seniors as well. If there are special rates available for children or seniors, you will see them after selecting a specific date for your product. Remember to double-check the age requirement when booking multiple products, as age requirements may vary by product. Back to FAQ Where is the meeting point for my tour? You will find the exact address and a map of the meeting point on the product page of the specific tour of interest– all our meeting points are centrally located and are generally very easy to reach by public transportation, taxi, car or by foot! The exact address will also be included on your voucher or e-ticket. Back to FAQ What does it mean when my tickets are on request? Typically, all tickets purchased through Ticmate are automatically confirmed at time of payment. However, some special events require special handling to confirm directly with the venue or local agent. We refer to these orders as “on request”, and this exception, if it relates to the product you are interested in, will be clearly -mail noted on the product page. “On request” orders are typically responded to within 48 hours, though it may take longer over a weekend or holiday period. As soon as your order is confirmed by the venue/agent, we will automatically send the voucher or e-tickets to the email address supplied and finalize the payment. Should it not be possible to confirm your tickets, we will inform you via email, and release the amount previously held on your credit card. Back to FAQ How do I book tickets for my group? Please continue to add enough tickets to your shopping cart until your group requirement is met – for example adding 8+6 tickets for a group of 14 people, 8+8+8 for 24 tickets and so on. Our system will allocate the best tickets as close together as possible without sacrificing seat quality. We do not offer group discounts. Back to FAQ Once I purchase tickets, can I change or cancel? Please take a few moments to read our terms and conditions here (they are not that long!), (they are not that long!), especially when it comes to requests for any changes or cancellations. In general, our contracts with our suppliers do not allow for any changes or cancellations, but we are always happy to help when permitted. Please also note that Cancellation Protection against injury and illness preventing travel can be purchased at time of ticket purchase. Please refer to full Terms & Conditions for full details. Kindly note that cancellation fees may still apply. Please contact Customer Service for further assistance if required. Back to FAQ Do you offer cancellation protection? Yes, you can add cancellation protection to any ticket order at the time of booking. (You are not allowed to add the protection afterward). The protection provides full coverage on that specific order should you have any accident or if you, or a member of your travelling party or any of your closest relatives fall ill. Kindly note that a medical certificate is required in order to make a claim. You will find complete details about the cancellation protection in your shopping cart and in our full Terms & Conditions. Back to FAQ Can I contact a real person for help? Of course! Please contact us at helpdesk@ticmate.com, or by phone at 1-800-325-1964. Please note that order confirmation emails are issued from a “no-reply” email address. Our US office hours are from 9:00 AM to 5:00 PM EST Monday thru Friday. Urgent after-hour emails are responded to promptly. Back to FAQ
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FAQ Kako mogu dobiti moje ulaznice? Da li su kazališta su dress code? Koji put sam trebala pojaviti? Što će se dogoditi ako se ne mogu koristiti svoje ulaznice? Što to znači da su moje ulaznice su "Na zahtjev"? Trebam ID pri prikupljanju moje ulaznice? Da li dodati rezervaciju naknade? Imam pitanje ili pritužbu? Kako mogu dobiti moje ulaznice? Morate ispisati voucher / e-kartu (e) da mi pošalje na svoju e-mail adresu kao PDF dokument, i morate donijeti kopiju sa sobom na svoje odredište. Ovdje morate razmijeniti bon / e-kartu (e) na vaše izvorne ulaznice ili pokazati na zahtjev bon / e-kartu (e) na sastanku adresu za svoj događaj. To je vrlo važno da pažljivo pročitate sve informacije ispisanu na vašem kuponske / e-karte (s). Back to FAQ Da li su kazališta su dress code? Obično ne postoji dress code, elegantne ili povremeni odjeća je u redu, osim ako postoje druge preporuke. Molimo pročitajte svoj bon / e-kartu (e) vrlo pažljivo, kao što smo ovdje spomenuti sve odijevanja da se mogu primijeniti na vaše rezervacije. Koji put sam trebala pojaviti? Preporučljivo je da se stigne između 15 min. do 30 min. prije. Molimo pročitajte svoj bon / e-kartu (e) vrlo pažljivo, kao što smo ovdje spomenuti točno vrijeme sastanka za vaše rezervacije. Back to FAQ Koji put sam trebala pojaviti? Preporučljivo je da se stigne između 15 min. do 30 min. prije. Molimo pročitajte svoj bon / e-kartu (e) vrlo pažljivo, kao što smo ovdje spomenuti točno vrijeme sastanka za vaše rezervacije. Back to FAQ Što će se dogoditi ako se ne mogu koristiti svoje ulaznice? Normalno ulaznice se ne može vratiti, otkazanih ili razmijeniti s drugim datumima. Ali ako can't koristite svoje ulaznice ćemo, naravno, probati naš najbolji da vam pomogne. Molimo kontaktirajte nas putem stranice kontakt na našim stranicama. Ovdje ćemo objasniti kako bi trebali djelovati ako can't koristite svoje ulaznice. Imajte na umu da to može potrajati neko vrijeme da biste dobili ulaznice ponovno prodaju na druge klijente, te da će se naknadu za odustanak do nas i našeg lokalnog agenta / organizatora ako uspijemo ponovno prodaje ili razmjenjuje svoje ulaznice. Back to FAQ Što to znači da su moje ulaznice su "Na zahtjev"? Za određene događaje, moramo dobiti rezervacija potvrđena od strane nadležnog suda ili naših lokalnih dobavljača. To obično traje manje od 48 sati. To mi nazivamo "Index je na zahtjev". Kad je potvrdila svoj rezervacija po mjestu održavanja ili naš dobavljač, e-ulaznice / vaučere će biti poslan na vaš e-mail adresu, a plaćanje će biti finaliziran. Ako je odbijena rezervacija po mjestu održavanja ili našeg dobavljača (obično jer događaj je rasprodan) mi ćemo Vam poslati e-mail da Vas obavijestiti rezervacija nije potvrđena i otkazivanja rezervacije. Ako je otkazana je vaša rezervacija i nije potvrđeno, nema novca se plaća i bez plaćanja je finaliziran. Back to FAQ Trebam ID pri prikupljanju moje ulaznice? Ponekad vam je potrebno pokazati na zahtjev važeću osobnu iskaznicu na slici s prikupljanjem svoje ulaznice. Dakle, kako bi bili sigurni da neće biti nikakvih problema ili nesporazuma pri prikupljanju ulaznice molimo donijeti važeću osobnu iskaznicu slike. Back to FAQ Da li dodati rezervaciju naknade? Mi smo često jeftiniji od ostalih ulaznica agenata, a ponekad čak i jeftinije nego na samom mjestu. To je zato što smo mi u inozemstvu agenta, ne prodaje na lokalnoj razini. Međutim molimo očekivati da booking fee mogu biti uključeni u cijenu ulaznice od 10-25% prilikom rezervacije glazbeni, kazalište ili operu. Prilikom rezervacije nogometne ulaznice molimo vas očekuju za zakazivanje između 10-50%, a možda i više, ako utakmica rezervirate za-utakmicu! Morate zapamtiti da, da box office često nema raspoloživih ulaznica, što su mnogi događaji rasprodani. Dakle, možda ćete platiti naknadu na tom mjestu, ali onda su zajamčena ulaznica prije nego što napuste kuće, i ne morate brinuti o rasprodanih nastupa i crno tržište ulaznica koje su često puno skuplji od našeg cijenu ulaznice! Back to FAQ Imam pitanje ili pritužbu? Imate li bilo kakvih pitanja ili u malo vjerojatnom slučaju pritužbu, molimo da nas kontaktirate na helpdesk@ticmate.com ili pronaći naše telefonske brojeve pod 'kontaktirati' na našim stranicama. Imajte na umu da su sve pritužbe treba poslati nam najkasnije u roku od 14 dana od dana događaja / tour. Ako dobijemo tužbu nakon 14 dana od događaja / datuma turneje ne možemo jamčiti da možemo vam pomoći na bilo koji način! Back to FAQ