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Drimvargie Limited operates the Devoncove Hotel and is a Data Controller for the purposes of EU data protection legislation. Drimvargie Limited is strongly committed to protecting the privacy and personal data of the information that it receives and processes in relation to the guests of the Devoncove Hotel, those who make enquires to the hotel (contacts), its employees, and all other relevant third parties. Please find below its privacy documentation in compliance with the new EU data protection legislation. Privacy Policy Drimvargie Limited, 931 Sauchiehall Street, Glasgow G3 7TQ With Company Number SC143661, operates the Devoncove Hotel, and is the Data Controller of, and the entity responsible for, the personal information covered by this Policy. References in this Policy to “DL”, “we”, “us”, and “our” are references to Drimvargie Limited. This Policy applies to the personal information we obtain through our various sources, including websites, mobile applications, social media pages, supplier engagement, third-party sources, and engagement with our guests, contacts, and other relevant third parties. Some of these channels may provide links to other third-party websites and features, or contain third-party cookies, that are not owned or controlled by DL. We are not responsible for the privacy practices of third parties, which are subject to their respective privacy policies. We have developed this Policy to explain how we manage and use your personal information and to ensure we comply with our legal obligations under applicable data protection laws. It is important that you read this Policy carefully so that you are fully aware of how we collect and process your personal information. Hotel Guest A hotel "guest" is someone who makes a booking, or stays, or uses any of the services, at the Devoncove Hotel. The personal information we collect about our guests may include name, email address, home and/or business address, phone number; bank account and payment card information; booking history; transactional data including details about payments to and from you and other details of products and services you have purchased from us; information relating to your use of our services, such as room preferences, special requests, feedback and survey responses; and marketing preferences. We will collect this personal information from you when you provide it to us by phone, email, post, through our website or in person. The legal basis for us processing your personal information will typically be one of the following: your consent; performance of a contract with you or a relevant party; our legitimate business interests; or compliance with our legal obligations. Where we rely on consent to process your personal information, you may withdraw that consent at any time by contacting by email to info@devoncovehotel.com We intend to use your personal information (i) to fulfil your bookings and/or to provide services or facilities you request from us; (ii) to collect payment from you; (iii) to administer and manage our relationship with you, which may include asking you to complete surveys or feedback forms; (iv) where you have made a reservation with us, to send you information before your visit to confirm the reservation and to provide you with other information relating to your reservation which we think you may find of interest; (v) to send you marketing and promotional material where we think this may be of interest to you (unless you have objected to receiving this by contacting us; (vi) where required by law; and (vii) where necessary to protect your health or well-being or that of another individual. Hotel Contacts A hotel "contact" is someone who makes an enquiry, or contacts us, on our website or in person or by letter, phone, email or text The personal information we collect about our contacts may include name, email address, home and/or business address, date of birth, phone number; and marketing preferences. We will collect this personal information from you when you provide it to us by phone, email, post, through our website or in person. The legal basis for us processing your personal information will typically be one of the following: your consent; our legitimate business interests; or compliance with our legal obligations. Where we rely on consent to process your personal information, you may withdraw that consent at any time by contacting us by email to info@devoncovehotel.com We intend to use your personal information (i) to fulfil your enquiry or requests of information; (ii) to administer and manage our relationship with you, which may include asking you to complete surveys or feedback forms; (iii) to send you marketing and promotional material where we think this may be of interest to you (unless you have objected to receiving this by contacting us by email to info@devoncovehotel.com); (vi) where required by law; and (vii) where necessary to protect your health or well-being or that of another individual. Marketing You may receive marketing communications from us (i) if you have specifically requested that information from us; or (ii) by email, text or post if you are a guest and you have not opted out of receiving that marketing; (iii) by post, if you have not opted out of receiving that marketing. Otherwise, we will not send you any marketing communications unless we have your explicit consent. Please note, you can ask us to stop sending you marketing messages at any time either opting out if there is an “opt out” option or by contacting us by email to info@devoncovehotel.com. Personal Information Request Where we need to collect personal data by law or under the terms of a contract for services that we have with you and you fail to provide that data when requested, e.g. name, address, contact details, payment details etc. we may not be able to perform the services under the contract we have. In this case, we may have to cancel a service you have booked with us but we will notify you if this is the case at the time. Sharing Your Personal Information with Others We will not disclose personal information we hold about you to any third party except where required by law or to companies in the DL group; to third parties who provide services to us, and act as data processors for us; to professional advisers including lawyers, bankers, auditors and insurers; to HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances. Also in the event that we divest any business or assets, we may disclose personal information we hold about you to the prospective and actual buyer of such business or assets. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy. Please note that we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Transferring your Personal Information outside the EEA We do not intend to transfer any personal data we hold about you to a country outside the European Economic Area ("EEA"). If however we do transfer your personal data out of the EEA, we shall ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards applies: (i) the countries to which it is transferred have been deemed to provide an adequate level of protection for personal data by the relevant regulators; (ii) we have put in place with the transferee specific contracts approved by the relevant regulators which give personal data similar protection to that it has in Europe; or (iii) if the transferee is in the US, it is registered with the EU-US Privacy Shield (or any similar replacement scheme) Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. How long do we keep your Personal Information? We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances you can ask us to delete your data. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. We will take all reasonable steps to destroy, or erase from our systems, all the personal information we hold about you when it is no longer required. Your rights & access to your Personal Information Under current data protection laws, you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to certain processing and in some cases the right to data portability. If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn. To request to exercise these rights, please contact info@devoncovehotel.com. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain. Changes to this Policy We may need to make changes to this Policy from time to time to take account of changes in law or the needs of our business. Please refer back to this page regularly to see any changes or updates to this Policy. Third-Party Links Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. How to Contact us If you have any questions about this Policy, including any requests to exercise your legal rights, please contact us by either post to the hotel address (clearly marked for “Data Protection Team”) or by email to info@devoncovehotel.com with “FAO - Data Protection Team” in the subject line and marked as high importance. Employee Privacy Notice Data Controller Drimvargie Limited, 931 Sauchiehall Street, Glasgow G3 7TQ With Company Number SC143661, operates the Devoncove Hotel, and is the Data Controller of, and the entity responsible for, the personal information covered by this Notice. References in this Notice to “DL”, “we”, “us”, and “our” are references to Drimvargie Limited. Purpose of this Notice This Notice applies to the personal information we obtain through our various sources in relation to your employment with DL. Some of these sources may provide links to other third-party websites and features, or contain third-party cookies, that are not owned or controlled by DL. DL is not responsible for the privacy practices of third parties, which are subject to their respective privacy policies. We have developed this Notice to explain how we manage and use your personal information and to ensure we comply with our legal obligations under applicable data protection laws. It is important that you read this Notice carefully so that you are fully aware of how we collect and process your personal information. This Notice applies to all employees, whose personal data is processed by DL Personal Data Personal data is information that can identify you, (a data subject) e.g. name, address, email, ID number etc., including “special category” data which is more sensitive and which needs more protection e.g. race, ethnic origin, political views, religion, genetics, health, biometrics (where used for ID purposes), etc. The types of personal information DL may obtain includes (i) contact information (such as name, phone and fax number, email and postal address); (ii) biographical and demographic information (such as date of birth, age, gender, job title/position, marital status and dependent, spousal and other family information); (iii) financial information (such as bank account details, name etc.); (iv) contact information you provide about next of kin or other people you would like us to contact or beneficiaries; or (v) other personal information contained in content you submit to us. DL uses third-party web analytics services in connection with some of its various channels which use cookies and similar technologies to collect data (such as IP addresses) to evaluate use of and interaction with the channels. Processing your Personal Data Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. As your employer, DL has a legitimate need to process and retain information about you, including sensitive personal data. Due to the nature of its business activities DL may need to process your personal data generally in relation to your employment and to enable you to perform your job. DL will retain and process your personal data lawfully and appropriately, including during the recruitment process, whilst you are employed, at the time when your employment comes to an end, and after you have left the business, all in accordance with this Notice. DL needs to retain your data for various reasons including legal requirements and the legitimate interests of the business. Most of the information DL holds will have been provided by you, but some information may come from other internal sources, such as your line manager, or in some cases, external sources, such as a referee. The sort of information DL may hold includes your job application form and reference(s), the terms and conditions of your employment, information needed for payroll, benefits and expenses, contact and emergency contact details, holiday and sickness records, health, training records, appraisals, and appropriate disciplinary and grievance records. Sharing Your Personal Information with Others We will not disclose personal information we hold about you to any third party except where required by law; to third parties who provide services to us e.g. payroll (and who act as data processors for us); to professional advisers including lawyers, bankers, auditors and insurers; to HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances. Also in the event that we divest any business or assets, we may disclose personal information we hold about you to the prospective and actual buyer of such business or assets. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Notice. Please note that we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Transferring your Personal Information outside the EEA We do not intend to transfer any personal data we hold about you to a country outside the European Economic Area ("EEA"). If however we do transfer your personal data out of the EEA, we shall ensure a similar degree of protection is afforded to it by ensuring the countries to which it is transferred have been deemed to provide an adequate level of protection for personal data by the relevant regulators. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. How long do we keep your Personal Information? We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances you can ask us to delete your data. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. We will take all reasonable steps to destroy, or erase from our systems, all the personal information we hold about you when it is no longer required. Your rights & access to your Personal Information Under current data protection laws, you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to certain processing and in some cases the right to data portability. If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn. To request to exercise these rights, please contact info@devoncovehotel.com. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain. Changes to this Notice We may need to make changes to this Notice from time to time to take account of changes in law or the needs of our business. Please refer back to this page regularly to see any changes or updates to this Notice. How to Contact us If you have any questions about this Notice, including any requests to exercise your legal rights, please contact us by either post to the hotel address (clearly marked for “Data Protection Team”) or by email to info@devoncovehotel.com with “FAO - Data Protection Team” in the subject line and marked as high importance. Thank you, Devoncove Hotel Drimvargie Limited, 931 Sauchiehall Street, Glasgow G3 7TQ With Company Number SC143661, operates the Devoncove Hotel, and is the Data Controller of, and the entity responsible for, the personal information covered by this Notice. References in this Notice to “DL”, “we”, “us”, and “our” are references to Drimvargie Limited. This Notice describes how DL and its related companies handle and protect data to which DL is provided access regarding the recruiting process. DL will process Candidate Data in accordance with this Notice, unless in conflict with requirements of applicable law, in which case applicable law will prevail. If you decline to submit or make available your Candidate Data, it may affect your ability to apply for or receive an offer of employment. This Notice does not form part of any contract of employment offered to candidates hired by DL. Definitions “Candidate Data” is identifiable information that an individual makes available to DL in connection with the recruiting process. Candidate Data may include a variety of information, such as candidate status, work history/job data, education, compensation, employer feedback, questionnaire results, contact information, previous addresses or names, additional information provided by the candidate (e.g., a cover letter), driver’s license number as required for certain positions, references, and criminal history where permitted by law. “Sensitive Candidate Data” is Candidate Data concerning nationality or citizenship, race or ethnic origin, criminal history, or trade union membership. DL does not request or consider information concerning religion, sex life or political opinions in connection with recruiting. “Processing” refers to any action performed on Candidate Data, such as collecting, recording, organizing, storing, transferring, modifying, using, disclosing, or deleting. By making available your Candidate Data, you confirm that you have reviewed this Notice and agree that DL may process your Candidate Data in accordance with this Notice; you have provided any notices and obtained any consents needed to provide information concerning others (e.g., information about employment references); and your Candidate Data may be transferred and processed worldwide, including the DL and other countries that may not be deemed to provide the same level of data protection as your home country, for the purposes and in the manner specified in this Notice. Collection You may use various electronic and paper methods to submit Candidate Data to DL. You agree that, in addition to collecting Candidate Data directly from you, DL may collect Candidate Data from third parties, for example, from recruiters, in connection with a background or employment check or an employment reference (subject to your consent where required by law) or, to the extent permitted by law, from a recruiting or other web site. Processing and Retention DL processes Candidate Data for legitimate human resources and business management purposes. These include identifying and evaluating candidates for DL positions; record-keeping related to hiring processes; analyzing the hiring process and outcomes; and conducting background checks, where permitted by law. In addition, Candidate Data may be used to comply with DL’s legal, regulatory and corporate governance requirements. If a candidate is hired, Candidate Data may be used in connection with his/her employment consistent with DL’s employment data protection policies. In addition to using Candidate Data for the position for which you have applied, DL may retain and use your Candidate Data to consider you for other positions. If you do not want to be considered for other positions or would like to have your Candidate Data removed, you may contact DL at info@devoncovehotel.com. Unless required for tax or other legal purposes or in connection with employment as specified above, Candidate Data will be retained for a maximum of three years (or less where required by law). Sharing with Third Parties DL may transfer Candidate Data to external third-party providers performing certain services for DL. Such third-party providers have access to Candidate Data solely for the purposes of performing the services specified in the applicable service contract, and DL requires the providers to undertake security measures consistent with the protections specified in this Notice. Disclosing Candidate Data DL may be required to disclose certain Candidate Data to other third parties as required by law; to protect its legal rights to the extent authorized or permitted by law; in an emergency where the health or safety of a candidate or other individual may be endangered; or in the event of a re-organization, merger, sale, joint venture, assignment, or other transfer or disposition of all or any portion of DL’s business, DL may transfer Candidate Data to successor entities or parties. International Data Transfers Candidate Data may be transferred to and processed by other countries that may not be deemed to provide the same level of data protection as your home country. DL maintains and applies employment data protection standards consistent with those specified in this Notice to its operations. Sensitive Candidate Data DL may perform background and criminal checks where permitted by law, and may process other Sensitive Candidate Data, such as citizenship or nationality information or health information, when relevant for a position and permitted by law. If DL intends to collect Sensitive Personal Data from third parties, you will be provided notice and the opportunity to consent. If you have a disability and would like DL to consider an accommodation, you may provide that information during the recruiting process. To the extent you make Sensitive Candidate Data available to DL, you consent to DL processing such Sensitive Personal Data in accordance with this Notice. Security and Confidentiality DL employs technical and organizational measures designed to protect the integrity, confidentiality, security and availability of Candidate Data, and to comply with applicable legal requirements for information security. DL limits access to internal systems that hold Candidate Data to individuals who need access for a legitimate business purpose. Candidate Rights Under current data protection laws, you have certain rights in relation to your Candidate Data to access, correct and delete the personal information we hold on you. DL will provide you access to your Candidate Data that DL holds to the extent required by law. You may request correction or deletion of that Candidate Data, except where retention is required by your contractual relationship with DL, in the context of a legal dispute, or as otherwise required by law. If access, correction or deletion is denied, the reason for the denial will be communicated to you. DL generally does not make recruiting or hiring decisions based solely on automated decision-making within the meaning of the new data protection laws. In the event that DL relies solely on automated decision-making that could have a significant impact on you, DL will provide you an opportunity to express your views and will provide any other safeguards required by law. You may withdraw consent to the processing of your Candidate Data or submit inquiries, complaints and/or objections to the processing of your Candidate Data by sending a request in writing to info@devoncovehotel.com (clearly marked “FAO – Data Protection Team” in the subject line and sent high importance). The processes described in this Notice supplement any other remedies and dispute resolution processes provided by DL and/or available under applicable law. Changes to this Notice We may need to make changes to this Notice from time to time to take account of changes in law or the needs of our business. Please refer back to this page regularly to see any changes or updates to this Notice. How to Contact us If you have any questions about this Notice, including any requests to exercise your legal rights, please contact us by either post to the hotel address (clearly marked for “Data Protection Team”) or by email to info@devoncovehotel.com with “FAO - Data Protection Team” in the subject line and marked as high importance. Thank you, Devoncove Hotel 931 Sauchiehall Street Glasgow G3 7TQ Call at:
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Opća politika zaštite privatnosti i podataka Toyota Uvod Toyota poštuje vašu privatnost. Bez obzira na to jeste li sa Toyotom u kontaktu oko proizvoda i/ili usluga marke Toyota ili Lexus kao kupac, korisnik, predstavnik javnosti, itd. imate pravo na zaštitu osobnih podataka: imena, adrese, telefonskog broja, adrese e-pošte te drugih podataka kao što su identifikacijski broj vozila (VIN), geolokacijski podaci, itd. U Općoj politici zaštite privatnosti i osobnih podataka Toyote („ova politika“) opisuje se postupak prikupljanja vaših osobnih podataka te svrha u koju se oni prikupljaju, način korištenja vaših osobnih podataka, s kim se vaši osobni podaci dijele, kako se štite i koje su vaše mogućnosti u opsegu zaštite osobnih podataka. Ova se politika odnosi na obradu vaših osobnih podataka u okviru različitih usluga, alata, aplikacija, web-mjesta, portala, (internetskih) promocija, marketinških akcija, sponzoriranih platformi na društvenim medijima, itd. koje pružamo ili kojima upravljamo mi ili treća strana u naše ime. Ova politika sadrži opća pravila i objašnjenja. Za određene usluge, alate, aplikacije, web-mjesta, portale, (internetske) promocije, marketinške akcije, sponzorirane platforme na društvenim medijima, itd., koje nudi Toyota ili njima upravlja treća strana u ime Toyote, ova politika može se dopunjavati posebnim, posebnim obavijestima o zaštiti privatnosti. O tim posebnim obavijestima o zaštiti privatnosti obavijestit ćemo vas na primjeran način svaki put kada prikupljamo vaše osobne podatke u gore navedenim aktivnostima (na primjer na web-mjestima, portalima, pojedinačnim komunikacijskim uslugama, e-novostima, podsjetnicima, istraživanjima, ponudama, dogadajima, itd.). Ova se politika primjenjuje na sve vaše osobne podatke, koje prikuplja Toyota Croatia d.o.o., Bani 110, 10 010 Zagreb, i/ili Auto Will d.o.o., Buići 13C, 52 440 Poreč, i/ili Toyota ADRIA d.o.o., Brnčićeva ulica 51, 1231 Ljubljana – Črnuče i/ili Toyota Motor Europe NV / SA, Avenue du Bourget / Bourgetlaan 60, 1140 Bruxelles, Belgija, zajedno navedeni u ovoj politici kao „Toyota“, „mi“, „nas“ i „naš“. Pri kraju ove politike možete pronaći neke definicije ključnih pojmova, upotrijebljenih u ovoj politici (na primjer osobni podaci, obrada, voditelj obrade, ...). Tko je odgovoran za obradu vaših osobnih podataka? Organizacije odgovorne za obradu vaših osobnih podataka su: Toyota Croatia d.o.o., Bani 110, 10 010 Zagreb, Hrvatska Toyota Adria d.o.o. Brnčićeva ulica 51, 1231 Ljubljana – Črnuče, Slovenija Toyota Motor Europe NV/SA (“TME”) Avenue du Bourget / Bourgetlaan 60, 1140 Bruxelles, Belgija Auto Will d.o.o. Buići 13C, 52 440 Poreč, Hrvatska Kome se možete obratiti ako imate pitanja ili zahtjev u pogledu osobnih podataka? Kontaktna točka za zaštitu osobnih podataka Uspostavili smo kontaktnu točku za zaštitu osobnih podataka koja obrađuje vaša pitanja ili zahtjeve u vezi s ovom politikom ili posebnom, zasebnom obaviješću o zaštiti privatnosti, o vašim osobnim podacima i njihovom obradom. Za sva pitanja, zahtjeve ili pritužbe u vezi s primjenom ove politike ili za ostvarivanje vaših prava na temelju ove politike možete se obratiti nama ili kontaktnoj točki za zaštitu osobnih podataka: - dpcp@toyota.hr i - Toyota Croatia d.o.o., Bani 110, 10 010 Zagreb s napomenom „Kontaktna točka za zaštitu osobnih podataka“ Osnovna načela Cijenimo povjerenje koje nam iskazujete tako što nam povjeravate svoje osobne podatke te se obvezujemo da ćemo ih uvijek obrađivati na pošten, transparentan i siguran način. Ključna načela koja Toyota poštuje pri obradi osobnih podataka su sljedeća: • Zakonitost: Osobne podatke prikupljat ćemo na pošten, zakonit i transparentan način. • Najmanji opseg osobnih podataka (minimizacija): Prikupljanje osobnih podataka ograničit ćemo na one koji su prikladni i potrebni za svrhu u koju su prikupljeni. • Ograničenje svrhe: Osobne podatke prikupljat ćemo samo u određene, eksplicitne i legitimne svrhe i nećemo ih obrađivati na bilo koji način koji nije u skladu s tom svrhom. • Točnost: Osigurat ćemo točnost i ažurnost osobnih podataka. • Sigurnost i zaštita osobnih podataka: Provodit ćemo tehničke i organizacijske mjere za osiguravanje odgovarajućih razina zaštite podataka uzimajući u obzir, između ostalog, prirodu vaših osobnih podataka koje treba zaštiti. Te mjere predviđaju sprječavanje bilo koje vrste neovlaštenog otkrivanja ili pristupa, slučajnog ili namjernog uništavanja ili slučajnog gubitka ili izmjene te drugih nezakonitih oblika obrade. • Pristup i ispravci: Vaše osobne podatke obrađivat ćemo poštujući vaša prava. • Ograničenje pohrane: Vaši osobni podaci pohranjivat će se u skladu s važećim zakonskim odredbama o zaštiti osobnih podataka i samo onoliko dugo koliko je potrebno za postizanje svrhe u koju su prikupljeni. • Zaštita pri međunarodnim prijenosima: Osigurat ćemo, da će vaši osobni podataci, ako će biti preneseni u države van Europskog gospodarskog prostora biti preneseni u skladu sa zakonima i da će kod toga biti primjerno zaštićeni. • Zaštita osobnih podataka pri posredovanju trećim osobama: Osigurat ćemo prosljeđivanje osobnih podataka trećim osobama i obradu od treće strane u skladu s važećim zakonodavstvom i s odgovarajućim ugovornim mjerama zaštite. • Zakonitost neposrednog marketinga i kolačića: Slanje promocijskih materijala i postavljanje kolačića u vašu opremu odvijat će se u skladu s važećim zakonodavstvom. Obrada vaših osobnih podataka: koje podatke prikupljamo i po kojoj pravnoj osnovi Uvijek ćete biti jasno obaviješteni koje osobne podatke prikupljamo. Te informacije ćemo vam predočiti uz odvojenu obavijest o zaštiti privatnosti koja će, na primjer, biti uključena u određene usluge (uključujući komunikacijske usluge), e-novosti, podsjetnike, ankete, ponude, pozive na događaje, itd. U skladu s važećim propisima o zaštiti osobnih podataka možemo obrađivati vaše osobne podatke ako: - ste dali suglasnost za određene svrhe obrade (kao što su navedeni u obavijesti o zaštiti privatnosti koja se odnosi na određenu obradu). U svakom trenutku imate pravo povući svoju suglasnost bez navođenja razloga; ili - je obrada vaših osobnih podataka potrebna za ispunjavanje uvjeta ugovora čija ste ugovorna stranka; ili - takvom obradom slijedimo legitimne interese, npr. Toyota može određene osobne podatke obrađivati u svrhu sprječavanja zlouporabe, odnosno prijevara, pri utvrđivanja prava na temelju jamstva, kako bi provjerila vaše zadovoljstvo njezinim proizvodima i uslugama. O legitimnim interesima obavijestit ćemo vas u obavijesti o zaštiti privatnosti povezanom s tom posebnom obradom; ili - je to potrebno za ispunjavanje naših zakonskih obveza, npr. ako ste kod nas kupili vozilo, moramo obraditi podatke koji se odnose na vaš identitet (ime, prezime, adresa, OIB, itd.), na kupljeno vozilo (tip, boja, oprema, cijena, itd.) te na okolnosti kupnje (plaćanje, mjesto i datum preuzimanja vozila, itd.). U koje svrhe obrađujemo vaše osobne podatke i oblikovanje profila Osobne podatke obrađujemo samo u određene, izričito potvrđene i legitimne svrhe i nećemo ih nikako obrađivati na bilo koji način koji nije u skladu s tim svrhama. Takva svrha može biti ispunjenje vaše narudžbe, poboljšanje posjeta jednoj od naših internetskih stranica ili portala, poboljšanje naših proizvoda i usluga marke Toyota ili Lexus općenito, ponuda usluga ili aplikacija, tržišne komunikacije i djelovanja, itd. Svrha obrade vaših osobnih podataka svaki put jasno je navedena u posebnoj obavijesti o zaštiti privatnosti koja se odnosi na određenu obradu. Obavijest o zaštiti privatnosti raspoloživa je (dostupna), na primjer na internetskoj stranici ili portalu, na prijavnici, u e-novostima, itd. Određene informacije (kao što su, ali ne ograničavajući se na model i starost vozila) rabe se za procjenu ili ocjenu sadržaja koji bi vam mogao biti najzanimljiviji i najkorisniji. Na taj način želimo povećati mogućnosti da vas upoznamo s najrelevantnijim vozilima, proizvodima ili uslugama. U tu svrhu pojedinci se mogu svrstati u različite skupine (profile) s kojima komuniciramo drugačije odnosno prilagođeno (individualizirano). To znači da različite skupine (profili) pojedinaca primaju marketinške poruke s razlicitim sadržajem, uključujući posebne uvjete kupnje (npr. popusti ili uvjeti plaćanja). Pri razvrstavanju pojedinaca u grupe (profili) možemo pratiti, snimati i upotrebljavati i odgovore pojedinca na marketinške poruke, npr. otvaranje e-pošte, otvaranje poveznica, vrijeme koje pojedinac provede na određenom web-mjestu i tako dalje. Briga o točnosti i ažurnosti vaših osobnih podataka Važno nam je da su vaši podaci uvijek točni i ažurirani. Obavijestite nas o svim promjenama ili pogreškama u našim zapisima vaših osobnih podataka tako da nas kontaktirate preko kontaktne točke za zaštitu osobnih podataka (pogledajte poglavlje 3 „ Kome se možete obratiti ako imate pitanja ili zahtjeve?“). Odredit ćemo razumne mjere da se svi netočni ili neažurirani osobni podaci izbrišu ili isprave. Pristup svojim osobnim podacima Imate pravo pristupa svojim osobnim podacima koje obrađujemo i ako su vaši osobni podaci netočni ili nepotpuni, možete zahtijevati ispravak ili brisanje osobnih podataka. Ako su vam potrebne informacije o vašim pravima u pogledu privatnosti ili želite ostvariti jedno od svojih prava, obratite se kontaktnoj točki za zaštitu osobnih podataka (pogledajte poglavlje 3 „Kome se možete obratiti ako imate pitanja ili zahtjeve?“). Koliko dugo čuvamo vaše osobne podatke Vaše osobne podatke čuvamo u skladu s važećim propisima o zaštiti osobnih podataka. Vaše osobne podatke čuvamo samo onoliko dugo koliko je potrebno za postizanje svrhe u koju obrađujemo vaše osobne podatke, razdoblju koje je određeno zakonom (npr. 10 godina za izdane račune) ili u razdoblju koje je potrebno za ispunjavanje uvjeta ugovora, uključujući zahtjeve za jamstvom i moguće zahtjeve (npr. 5 godina od ispunjavanja ugovornih obveza ili od isteka obveza iz jamstva ako iz okolnosti ne proizlazi drugačije). Osobne podatke koje obrađujemo na temelju vašeg osobnog dopuštenja čuvamo trajno, do vašeg opoziva, osim ako je već prije postignuta svrha u koju se osobni podaci prikupljeni. Za informacije o tome koliko dugo čuvamo određene osobne podatke, prije nego što ih uklonimo iz naših sustava i baza podataka, možete se obratiti kontaktnoj točki za zaštitu osobnih podataka (pogledajte poglavlje 3 „Kome se možete obratiti ako imate pitanja ili zahtjeve?“). Zaštita vaših osobnih podataka Provodimo tehničke i organizacijske sigurnosne mjere kako bi zaštitili vaše osobne podatke od ilegalnog ili neovlaštenog pristupa ili upotrebe, kao i od slučajnog gubitka ili uništavanja. Navedene se mjere provode uzimajući u obzir našu IT infrastrukturu, potencijalni utjecaj na vašu privatnost i troškove izvođenja te u skladu s trenutačnim standardima i praksom u području zaštite podataka. Obradu vaših osobnih podataka povjerit ćemo samo onim ovlaštenim osobama (trećoj strani) koje poštuju navedene tehničke i organizacijske mjere za zaštitu osobnih podataka. Osiguravanje zaštite podataka znači brigu o povjerljivosti, cjelovitosti i dostupnosti vaših osobnih podataka. (a) Povjerljivost: Vaše osobne podatke zaštitit ćemo od nedopuštenog otkrivanja trećim stranama. (b) Cjelovitost: Vaše osobne podatke zaštitit ćemo od promjena od neovlaštenih trećih strana. (c) Dostupnost: Pobrinut ćemo se da vašim osobnim podacima mogu pristupiti samo ovlaštene osobe kada je to potrebno. Naši sigurnosni postupci uključuju: zaštitu pristupa, sustave za sigurnosno kopiranje, nadzor, revizije i održavanje, upravljanje sigurnosnim incidentima i kontinuirano poslovanje, itd. Upotreba kolačića i sličnih tehnologija Na svojim internetskim stranicama upotrebljavamo kolačiće. Na taj vam način osiguravamo bolje iskustvo dok pretražujete naše internetske stranice, takoder možemo te internetske stranice poboljšati. Za više informacija o našoj upotrebi kolačića i o tome kako možete odbiti njihovu upotrebu pročitajte našu politiku o kolačićima koja je dostupna na https://www.toyota.hr/#/ajax/%2Fsys%2Fe-privacy%2Fsettings Za više informacija o našoj upotrebi kolačića i o tome kako možete odbiti njihovu upotrebu pročitajte našu politiku o kolačićima koja je dostupna na https://www.toyota.hr/#/ajax/%2Fsys%2Fe-privacy%2Fsettings Prosljeđivanje osobnih podataka U pogledu svrhe prikupljanja vaših osobnih podataka možemo ih proslijediti, otkriti ili omogućiti pristup kategorijama korisnika navedenima u nastavku, a koji te podatke obrađuju u skladu sa navedenom svrhom. Od njih zahtijevamo da uvijek budu u skladu s primjenjivim zakonima, pravilima zaštite osobnih podataka i da posvećuju iznimnu pažnju povjerljivosti vaših osobnih podataka. a) Unutar naše organizacije i u okviru naših trgovačkih marki / marki usluga: - ovlašteni službenici; - naše podružnice i društva kćeri te društvo majka i/ili druga povezana društva; - članovi mreže naših ovlaštenih prodavača i ovlaštenih servisa koje ste označili kao odabrane ili se nalaze u vašoj blizini (u odnosu na vaš poštanski broj i adresu) ili s kojima ste u kontaktu; b) poslovni partneri: - agencije za oglašavanje, marketinške i PR agencije: koji nam pomažu provoditi i analizirati učinkovitost naših kampanja i promotivnih aktivnosti (npr. MailChimp, Google – samo identifikacijski podatak o kolačiću (cookie) u svrhu remarketinga, adresa e-pošte za prikazivanje oglasa u programu Google AdWords, identifikacijski podatak o kolačiću u svrhu analiziranja u programu Google Analytics; Facebook – samo identifikacijski podatak o kolačiću (cookie) u svrhu remarketinga, adresa e-pošte za prikazivanje oglasa u programu Facebook Custom Audiences); - poslovni partneri: primjerice povjerljive tvrtke koje mogu upotrebljavati vaše osobne podatke kako bi vam pružile usluge i/ili proizvode koje ste zatražili i/ili dostavile marketinški materijal (pod uvjetom da ste pristali primati takvu vrstu materijala). - pružatelji usluga tvrtke Toyota: tvrtke koje pružaju usluge za Toyotu ili u ime tvrtke Toyota (na primjer, vanjski pružatelji IT usluga, računovodstveni servisi, odvjetnička društva itd.) ostale treće strane v vezi idućih postupka: - kada to zahtijeva zakon ili je zakonski potrebno za zaštitu Toyote: - poštivanje zakona, na zahtjev organa vlasti, sudske odluke, pravni postupci, obveze izvješčivanja i informiranja nadležnih tijela itd. - provjere ili kontrole sukladnosti s Toyotinim pravilima i ugovorima - zaštita prava, imovine ili sigurnosti Toyote i/ili njenih klijenata - u vezi s korporativnim transakcijama: u okviru prijenosa ili prodaje cjelokupnog ili dijela poslovanja ili na neki drugi način u vezi sa spajanjem, konsolidacijom, promjenama u kontroli, reorganizacijom ili likvidacijom cjelokupnog ili dijela poslovanja Toyote. Imajte na umu da primatelji navedeni u točkama b) i c) ovoga dokumenta, posebice pružatelji usluga koji vam mogu ponuditi proizvode i usluge u okviru pružanja Toyotinih usluga ili aplikacija ili kroz vlastite kanale, mogu odvojeno prikupljati vaše osobne podatke. U tom slučaju ti su korisnici isključivo odgovorni za nadzor tih osobnih podataka i vaš je odnos s tim korisnicima podložan njihovim uvjetima. Odnos s našim ovlaštenim prodavacima i serviserima Zasebni odnos s prodavacima i serviserima Ako kupite automobil ili drugi proizvod ili uslugu, koja nije proizvod ili usluga marke Toyota ili Lexus kod Auto Will d.o.o. ili ako im u vezi toga proslijedite svoje osobne podatke, između vas i Auto Will d.o.o. uspostavlja se zasebni odnos. U tom slučaju je Auto Will d.o.o. voditelj obrade vaših osobnih podataka. Za sva pitanja ili zahtjeve u pogledu upotrebe vaših osobnih podataka sakupljenih u tu svrhu od strane Auto Will d.o.o. obratite se izravno njima. Zajedničko upravljanje sa osobnim podacima Ako kupite automobil ili drugi proizvod ili uslugu marke Toyota ili Lexus kod Auto Will d.o.o. ili ako im u vezi toga proslijedite svoje osobne podatke, u tom slučaju Auto Will d.o.o. upravlja vašim osobnim podacima zajedno sa nama. Kako utvrditi tko je u obziru proizvoda i usluga marke Toyota ili Lexus vaš odabrani ovlašteni prodavac ili serviser? Odabrani ovlašteni prodavac ili serviser je (1) ovlašteni trgovac ili serviser kojeg ste kao takvog odabrali u kontaktu s nama (npr. u postavkama racuna MyToyota ili MyLexus (i kojeg možete promijeniti u bilo kojem trenutku) ili, (2) ako ga niste odabrali, ovlaštenog prodavaca ili servisera odredit ćemo na temelju lokacije (t.j. najbliži ovlašteni trgovac ili serviser u odnosu na vaš poštanski broj i adresu) ili u odnosu na vaše prethodne kontakte s našom poslovnom mrežom. Kako je Auto Will d.o.o. voditelj obrade vaših osobnih podataka zajedno sa nama, za sva pitanja ili zahtjeve u pogledu upotrebe vaših osobnih podataka od strane Auto Will d.o.o. u vezi proizvoda i usluga marke Toyota ili Lexus možete se obratiti Auto Will d.o.o. tako i na nas (preko kontaktne točke za zaštitu osobnih podataka). Upotreba društvenih medija Ako se u Toyotinim alatima (internetska stranica, portal, ...) prijavite iz društvenih medija (na primjer s pomoću vašeg Facebook računa), Toyota ce zabilježiti vaše osobne podatke, dostupne na tim društvenim medijima, i vaša upotreba tih medija znači da ste izričito suglasni s prosljeđivanjem svojih osobnih podataka koje je Toyota zabilježila s pomoću svojeg alata. Toyota ponekad potiče objavu (osobnih) podataka na društvenim medijima, kao što su Twitter i Facebook. Ti društveni mediji imaju vlastite uvjete korištenja kojih se morate pridržavati tijekom njihove upotrebe. Upozoravamo vas da objava na društvenim medijima donosi sa sobom određene posljedice za vašu privatnost ili privatnost osoba cije osobne podatke dijelite, kao što je na primjer činjenica da se objava ne može odmah ukloniti. Sami snosite odgovornost za svoje objave na takvim društvenim medijima i Toyota za njih ne preuzima nikakvu odgovornost. Prijenosi izvan europskog gospodarskog prostora Vaši osobni podaci mogu se prenijeti korisnicima koji se nalaze izvan Europskog gospodarskog prostora (EGP) te ih naša tvrtka i ti korisnici mogu obrađivati izvan EGP-a. Pri prijenosu osobnih podataka u države izvan EGP-a koje općenito ne osiguravaju jednaku razinu zaštite podataka kao EGP Toyota provodi odgovarajuće posebne mjere za osiguravanje odgovarajuće razine zaštite vaših osobnih podataka. Te mjere mogu, na primjer sadržavati dogovore s korisnicima o primjeni obvezujućih poslovnih pravila koja osiguravaju odgovarajuću razinu zaštite podataka. Uvijek ćete biti obaviješteni ako se vaši osobni podaci prenose izvan EGP-a zasebnom obaviješću o zaštiti privatnosti koja ce biti uključena u određene usluge (zajedno s komunikacijskim uslugama), e-novosti, podsjetnike, ankete, ponude, pozivnice na dogadaje, itd. Vaše mogućnosti i prava Želimo biti što transparentniji te vam stoga nudimo mogućnost odabira načina na koji želite da upotrebljavamo vaše osobne podatke. • Vaše mogućnosti odabira načina kontaktiranja Dostupne su vam razne mogućnosti odabira načina na koji želite da vas kontaktiramo odn. preko kojeg kanala (na primjer, e-pošte, pošte, društvenih medija, telefona, ...), u koju svrhu. Te ćete moći birati prilagodbom postavki privatnosti na odgovarajućem uređaju ili ažuriranjem korisničkog profila ili računa slijedeći upute za odjavu navedene u obavijesti. Ako ste potvrdili primanje suština, bez izričitog biranja načina odn. kanala kontaktiranja, primat ćete naše promocijske i druge poruke na način, koji je uobičajen u odnosu na publikaciju, sve u okviru dopustivih zakonskih okvira. • Vaši osobni podaci Uvijek nas možete kontaktirati na kontaktnoj točki za zaštitu osobnih podataka (pogledajte poglavlje 3 „Kome se možete obratiti ako imate pitanja ili zahtjeve?“) ako želite saznati koje vaše osobne podatke obrađujemo i izvor tih podataka. U određenim uvjetima imate pravo primiti osobne podatke koje ste nam proslijedili, u najčešće upotrebljavanom strukturiranom strojno čitljivom obliku, kao i pravo proslijediti te osobne podatke bilo kojoj trećoj strani po svom izboru. • Ispravci Ako u osobnim podacima nađete pogrešku ili ako vam se čini da podaci nisu potpuni ili točni, možete zatražiti ispravak ili dopunu. • Ograničenje obrade Imate pravo zahtijevati ograničenje obrade svojih osobnih podataka (na primjer dok se provjerava točnost vaših osobnih podataka). • Vaši ugovori Možete ugovoriti obradu svojih osobnih podataka u svrhu neposrednog marketinga (ako želite, možete nas obavijestiti preko kojeg kanala i koliko često želite da vas kontaktiramo) ili da se vaši osobni podaci prosljeđuju trećim osobama u tu svrhu. Suglasnost možete povući pismenom izjavom, odnosno obavješću koju nam pošaljete e-poštom na dpcp@toyota.hr ili na drugi način objavljen na www.toyota-auto-will.hr. Odbijanje pristanka na obradu osobnih podataka ne nosi sa sobom negativne posljedice ili sankcije i u potpunosti je dobrovoljno. Medutim, postoji mogućnost da nakon otkazivanja pristanka na obradu osobnih podataka Toyota neće moći pružiti korisniku pojedinačne ili više svojih usluga koje se ne mogu pružati bez upotrebe osobnih podataka (npr. testne vožnje ili prilagođena (individualizirana) komunikacija). Osim toga od nas možete zatražiti da izbrišemo sve vaše osobne podatke (osim u određenim slučajevima, na primjer, za potrebe dokazivanja transakcije ili ako je to potrebno prema zakonu). Imate pravo uložiti pritužbu kod nadzornog tijela. Za pitanja vezana uz Toyota Motor Europe NV/SA (kao voditelja obrade podataka) nadležno je Belgijsko nadzorno tijelo za zaštitu podataka (www.dataprotectionauthority.be, contact@apd-gba.be). Za pitanja vezana uz Toyotu Adria d.o.o. (kao voditelja obrade podataka) nadležno je nadzorno tijelo Pravne informacije Odredbe ovih pravila dopunjavaju i ne poništavaju zakonodavne odredbe iz područja zaštite osobnih podataka. U slučaju neusklađenosti odredbi ovih pravila i zakonodavni odredbi iz područja zaštite osobnih podataka vrijede zakonodavne odredbe. Toyota može ova pravila promijeniti u bilo kojem trenutku. U tom slučaju upozorit ćemo vas i pozvati da ponovno pročitate najnoviju verziju pravila. Ova pravila možete provjeravati na www.toyota-auto-will.hr i na taj način saznati više o promjenama. Definicije U ovim pravilima izrazi su napisani podebljanim slovima kako je navedeno u točki 18: (a) Voditelj obrade podataka označava organizaciju koja određuje svrhu i sredstva obrade vaših osobnih podataka. Osim ako je izričito navedeno drugačije, voditelji obrade podataka su Toyota CROATIA d.o.o., Bani 110, 10 010 Zagreb, Toyota Adria d.o.o. (Brnčićeva ulica 51, 1231 Ljubljana – Črnuče, Slovenija), Auto Will d.o.o., Buići 13C, Poreč i Toyota Motor Europe NV/SA (Avenue du Bourget 60, 1140 Bruxelles, Belgija). Dodatne informacije dostavljamo uz odvojenu obavijest o privatnosti koja će npr. biti uključena u određene usluge (uključujući komunikacijske usluge), e-novosti, podsjetnike, istraživanje, ponude, pozive na događaje, itd. (b) Osoba koja obrađuje podatke označava osobu ili organizaciju koja obrađuje osobne podatke u ime voditelja. (c) Kontaktna točka za zaštitu podataka označava kontaktnu točku (tj. osobu koju je imenovala Toyota), a preko koje voditelju obrade podataka možete uputiti svoja pitanja ili zahtjeve u pogledu pravila i/ili (obrade) vaših osobnih podataka, i koja obrađuje takva pitanja i zahtjeve. Ako vas ne obavijestimo drugačije, kontaktnoj točki za zaštitu osobnih podataka možete se obratiti kako je opisano u poglavlju 3 („Kome se možete obratiti ako imate pitanja ili zahtjeve?“). (d) EGP označava Europski gospodarski prostor (države članice Europske unije te Island, Norveška i Lihtenštajn). (e) Osobni podaci su bilo koji podaci koji se neposredno odnose na vas ili na temelju kojih vas se može identificirati, kao na primjer vaše ime, telefonski broj, adresa e-pošte, identifikacijski broj vozila (VIN), geolokacija, itd.). (f) Obrada označava prikupljanje, pristup i sve druge oblike upotrebe vaših osobnih podataka.