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Information about the company Univers Co Ltd. Milana Rešetara 9, Belgrade Identification number: 07926456 Industry code: 51420 wholesale of clothing and footwear e-mail: office@trefsport.com www.trefsport.com TERMS OF USE Dear customers, please before the use of our online services, carefully read the following terms. Each visit to our website, as well as a purchase, means that you have read these terms and agreed with them entirely. If they are unacceptable to you, please do not use this presentation. We inform you that all data you submit to the site trefsport.com is treated solely by the company Univers Co Ltd. Belgrade. General conditions Trefsport.com has copyright on all contents (text, visual and audio materials, databases, programming code). Unauthorized use of any part of the portal without the permission of the copyright holder, is considered copyright infringement and isliable for legal action. Trefsport administers this site from its office in Belgrade. We do not claim that the representation of materials or services at this site are appropriate or available for use outside Serbia, and using them in areas where their contents are illegal is prohibited. It is not permitted to use or export or import the materials or services at this site or any copy or adaptation in violation of applicable laws or regulations including, without limitation export laws and regulations of Serbia. If you choose to access this site outside of Serbia, you do so at your own initiative and are responsible for compliance with applicable local laws. These Terms shall be interpreted in accordance with the laws of the Republic of Serbia and shall not be used hte principles on resolving the disagreement of laws. Trefsport may revise these Terms at any time by updating this document. Periodically visit this page to review the conditions that currently apply, because they are binding to you. Certain provisions of these Terms may be superseded by expressly designated legal notices and terms available on certain pages of the site. Personal information you submit to the website trefsport.com in purpose of acquiring products will be handled in accordance with our document on the protection of privacy on the network. It is forbidden to send or transmit to this site any unlawful, threatening, libelous, defamatory, obscene, pornographic or other material that would violate any law. Trefsport on this site does not want to receive confidential or other information which can not be freely available. Any material, information or other communication you transmit or post to this site will be considered nonconfidential and freely available. Trefsport has no obligations to respect these notifications. Our employees can copy, disclose, distribute, apply or otherwise use the notifications and all data, images, sounds, text and other things embodied therein for any and all commercial and non-commercial purposes. Of course, in this data set we do not include your personal information. They are, in accordance with our privacy policy, only for internal use, are not disclosed or passed on to third parties, but used only for the purposes of processing your purchase order. All information related to customer transactions - Shop Tref Sport are considered a business secret, and for them to be treated in accordance to legal regulations of the Republic of Serbia. HOW TO BUY PRODUCT To be able to purchase on our site you must be a registered user. The registration process is very simple and we ask only the basic personal information. At the top of each page there is a dropdown menu with product categories. By choosing a category opens a new page with the listed products. If you do not know to which category belongs a product which you are interested in, you can use the search field located at the top of each page. In the field you can enter the product code, brand name, purpose and others. During the inspection of the products available for purchase, you will notice that the right side there is a button "add to cart". When you click that button you will be notified that the item is in your shopping cart. Cart Contents At any given time, we offer you an overview of all the products you want to purchase. By simply clicking on the icon of the basket in the top right corner of the site opens a page that presents all products ready for purchase. You can easily delete items from the basket or increase the number of desired product. SELECTION OF PAYMENT METHODS Your order can be payed via the Internet with credit cards VISA, Maestro or MasterCard that support payments over the Internet. Check with the bank that issued the card if your card supports payment via the Internet. By delivery (courier). DELIVERY After confirmation of the order by the seller, we will contact you to confirm and verify all data within 48 hours. From that moment, delivery time is 3 working days. Couriers Daily Express (external company that delivers goods to us), brings the shipment to the address for delivery in the period from 8am to 4 pm. Please provide at that time that there is a person who can take the delivery. When shipment arrives it is necessary to visually inspect the package so there is no visible damage. If you notice that the cardboard has significant damage and you suspect that the product might be damaged, refuse to accept the shipment and contact us immediately. If the shipment is seemingly without damaging be free to receive the package and sign the consignment courier shipping label. The courier tries to deliver the goods in two stages. The usual practice is that if your courier does not find you at the address, to call you on the telephone that you left while creating the purchase order and contracts a new delivery date. The next time you are not found at the address, the mail will be returned to us. Upon recieving the shipmentwe will contact to identify the reason for non-delivery and to agree to send it again. The delivery cost of the goods purchased in trefsport.com to any address in Serbia up to the amount 2.000 rsd is borne by the customer, higher than 2.000 RSD the cost is borne by the seller. All orders are delivered via the Daily Express courier. COMPLAINTS - During shipment, please check the package in the presence of courier. If, as with visible damage (torn parts and ugnječenje) package should not download it. In this case please call us by phone at 0648213795 or send an e-mail with your details (name, phone) to address online@trefsport.com and specify the reason you refused to take the package. As soon as possible we will notify you on further action. - If you have received shipment and opened the box found that the delivered goods ordered or does not match the data in your account is not suitable, please contact us at the latest within 24 hours from receipt of shipment, please call the phone number 0648213796 or send an e-mail your details (name, phone) to address online@trefsport.com and describe what problem you have. As soon as possible we will notify you on further action. - If the product you have purchased the appearance of conflict in terms of the Consumer Protection, please proceed as defined in the ordinance on the complaint of consumers for goods purchased via the online shop, which together with the form requirements of complaints should be sent to the address online @ trefsport .com PRIVACY On behalf of www.trefsport.com (Univers Co Ltd) we are committed to protecting the privacy of all our customers. We collect only the necessary, basic information about our customers/users and the information required for business and informing the user in accordance with good business practice and in order to provide quality services. We give customers a choice including the decision of whether or not they want to unsubscribe from mailing lists used for marketing campaigns. All data about users/buyers is strictly confidential and is available only to employees who need such information to perform their duties. All employees of the Univers Co are responsible for respecting the privacy protection principles. When entering your payment card details, sensitive information is transmitted over public networks in a protected (encrypted) form using SSL and PKI system, as currently the most advanced cryptographic technology. Data security when shopping is guaranteed payment card processor by Banca Intesa ad Belgrade, so the complete billing process is performed on the website of the bank. Not for a moment credit card data is available to our system. REFUNDS In the case of returning goods and repayment to the buyer who has previously paid for some merchandise by payment cards, in part or in full, regardless of the reason for the return, Univers Co - www.trefsport.com is obliged to refund only through Visa, EC/MC and Maestro payment method, which means that the bank at the request of the seller, will return the funds to the account linked to the card.
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REKLAMACIJE - Prilikom preuzimanja pošiljke molimo Vas da u prisustvu kurira proverite svoj paket. Ukoliko na njemu ima vidljivih oštećenja (pocepani delovi i ugnječenje) paket ne bi trebalo da preuzmete. U ovom slučaju molimo Vas da nas pozovite telefonom na broj 011/3108020 ili nam pošaljite e-mail sa svojim podacima (ime, prezime, telefon) na adresu info@universco.rs i navedete razlog zbog koga ste odbili da preuzmete paket. U najkraćem mogućem roku obavestićemo Vas o daljem postupanju. - Ukoliko ste primili pošiljku i nakon otvaranja kutije ustanovili da isporučena roba ne odgovara naručenoj ili podaci na računu nisu odgovarajući, molimo Vas da nas, najkasnije u roku od 24h od trenutka prijema pošiljke, pozovite telefonom na broj 011/3108020, ili pošaljete e-mail sa svojim podacima (ime, prezime, telefon) na adresu info@universco.rs i opišete kakav problem imate. U najkraćem mogućem roku obavestićemo Vas o daljem postupanju. - Ukoliko se na kupljenom proizvodu pojave neusaglašenosti u smislu odredbi Zakona o zaštiti potrošača, molimo Vas da postupite na način definisan pravilnikom o reklamaciji potrošača za robu kupljenu putem internet prodavnice, koji zajedno sa obrascem zahteva za reklamaciju, treba da pošaljete na adresu office@trefsport.com Podaci o firmi Univers co doo, Milana Resetara 9, Beograd Matični broj 07926456 Šifra delatnosti 51420 trgovina na veliko odećom i obućom e-mail office@trefsport.com