http___www.telenor.co.rs_sr_Privatni-korisnici_Roaming_Postpaid-roaming_Pitanja-i-odgovori__1.xml
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FAQ How to make a call when I'm in roaming? While You are in roaming, the safest way to dial a number is in international format. +(country code)(network code)(customer number), for example: +44 171 1234567, no matter whether the dialed number is in the country of Your location or any other. All other methods of dialing depend on the selected network while abroad. How do I listen to my voice mail while I'm in roaming? When somebody leaves a message in your voice mail inbox, You will be notified by SMS. In order to listen to messages, call the voice mail number on +38163909123456 or +381629091234567 (where 123456 refers to customer number). While connection is being made and Your 'greeting message' is being heard press the # button of Your handset. Shortly after the answering service voice will ask You to enter Your password. The rest is done by the usual precedure. This call is charged by price of international call made to Serbia. You can listen to voice messages by dialing a short code version of the voice mail number +38163909. In this way it is important that the information from Your number gets transferred correctly to our network. How are calls charged in roaming? The main feature of the charging system in roaming is that incoming calls are also charged. All roaming traffic within one zone is charged same way regardless of the country where customer is and mobile network he is using. Charging per traffic: Outgoing calls are charged per minute. Incoming calls are charger per second. Data transfer is charged per 100 KB. MMS is charged as follows: 11,80 dinars per message to users in Serbia and 29,50 dinars to international networks plus GPRS traffic according to the Price List for the given zone. In countries and mobile operators where Telenor has enabled video call service, outgoing calls are charged per minute, and incoming calls per second. How is call divert charged in roaming? Call divert into voice mail: Call divert – unconditional- is not charged; Call divert - if busy- is charged as MTC (by tariffs for international zones) and MOC (by operator’s price-list); Call divert – if no replay- is charged as MTC (by tariffs for international zones) and MOC (by operator’s price-list) i Call divert – if not reachable- is charged as MTC (by tariffs for international zones) and MOC (by operator’s prices). Call divert into some other mobile or stable number: Call divert – unconditional –is charged by tariff package which subscriber use (ex. if he/she is diverted into other Telenor or national number or fixed number in Serbia, divert is charged by tariff package , if he/she is diverted into some international number, divert is charged by price-list for international traffic). Call divert – if busy –is charged as MTC (by tariffs for international zones) and MOC (by operator’s price-list). Call divert – if no replay- is charged as MTC (by tariffs for international zones) and MOC (by operator’s price-list). Call divert – if not reachable- is charged as MTC (by tariffs for international zones) and MOC (by operator’s prices). Tariffing video calls in roaming Video calls are charged according to the official price list for video calls, depending on the roaming zone to which the country, i.e. mobile operator whose network is used, belongs. Mobile broadband in roaming is charged same as GPRS traffic.
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Pitanja i odgovori Dok ste u roaming-u, najsigurniji način biranja broja je u međunarodnom formatu: Svi ostali načini biranja zavise od mreže koju koristite dok ste u roamingu. Kada neko ostavi poruku na Vašoj govornoj pošti o tome ćete biti obavešteni SMS-om. Poruke možete preslušati i pozivanjem skraćenog broja Govorne pošte (+38163909). Ovaj način pozivanja Govorne pošte je moguć samo ukoliko se pri uspostavljanju veze pravilno prenese do naše mreže informacija o Vašem broju telefona. Odlazni pozivi se tarifiraju zaokruživanjem na minut (60+60). Dolazni pozivi se tarifiraju po sekundi poziva. Prenos podataka se tarifira tako što se početno zaokruživanje vrši na 5 KB, dok se nakon toga zaokružuje na 100 KB (po formuli 5 + 100 KB). Ukoliko sa nekim operatorom imamo potpisan ugovor o GPRS roamingu, i korišćenju njihovih 3G mreža, naši korisnici mogu koristiti te brzine za prenos podataka na njihovim mrežama. MMS se tarifira: 11,80 dinara fiksno po poruci ka korisnicima u Srbiji odnosno 29,50 dinara ka inostranim mrežama, plus GPRS saobracaj prema cenovniku za datu zonu. U zemljama i operatorima sa kojima imamo omogućenu uslugu video poziva, odlazni se tarifiraju zaokruživanjem na minut (60+60), a dolazni video pozivi po sekundi. Preusmerenje na govornu poštu: preusmerenje - bezuslovno - se ne naplaćuje preusmerenje - zauzeće - naplaćuje se dolazni (po tarifama za međunarodne zone) i odlazni poziv (po cenovniku operatora) preusmerenje - nejavljanje - naplaćuje se dolazni i odlazni poziv preusmerenje - nedostupnost - naplaćuje se dolazni i odlazni poziv. preusmerenje - bezuslovno - naplaćuje se odlazni poziv po tarifnom paketu koji pretplatnik koristi preusmerenje - zauzeće - naplaćuje se dolazni i odlazni poziv preusmerenje - nejavljanje - naplaćuje se dolazni i odlazni poziv preusmerenje - nedostupnost - naplaćuje se dolazni i odlazni poziv.