http___www.tms.rs_sr_usluge_dokumenta_dokumenta_1.xml
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TMS CEE doo resolves complaints and objections which are referred , relating to his work or the work of his client. Complaints may relate to a method of work which includes TMS CEE and procedure of the permanent staff and external persons involved ( auditors, controller, experts), as well as objections to the work of TMS CEE clients. Also, TMS CEE solves the complaints relating to any unfavorable decision which are related to the affairs of control/certification. The process of resolving complaints and appeals is defined TMS PR Procedure 08 Guidelines for complaints and appeals.
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TMS CEE doo rešava žalbe i prigovore koji su mu upućeni, a odnose se na njegov rad ili rad njegovog klijenta. Prigovori se mogu odnositi na postupak rada TMS CEE koji uključuje i postupak rada stalno zaposlenih i eksternog angažovanih lica (proveravača, kontrolora, eksperata), kao i prigovore na rad klijenata TMS CEE. Takođe, TMS CEE rešava i žalbe koje se odnose na bilo koju nepovoljnu odluku koja je doneta a u vezi sa poslovima kontrolisanja/sertifikacije. Postupak rešavanja prigovora i žalbi definisan je Procedurom TMS PR 08, Postupanje sa prigovorima i žalbama.