http___www.teamnet.ro_hr_it-operacije_upravljanje-procesima-i-infrastrukturom__1.xml
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We open new opportunities before our Clients and we help them easily adjust their business processes to the new trends, by means of the Processes and Infrastructure Management Services. We are addressing the public organizations in the following fields of activity: Public Services and Governance, Public Safety, Environment, Agriculture, Transport, Healthcare, Energy and Utilities, as well as to private companies with various competencies. With the help of our services, companies may choose the best management solutions fitting their profile, given that they have auditing and analysis at hand to help them manage the changes related to the business processes and avoid implicit risks. Thus, our team of experts contributes to the optimization of the business processes at any level required in the organization, from providing full infrastructure services and solutions, to business governance solutions and business management services (BSM). - Infrastructure Design - Infrastructure Capacity Services - Mobility Services (e.g. e-mail on mobile terminals, tablets) - Microsoft Package (AD, Exchange, Sharepoint) - Migration/Cloud Solutions - Management of the initiatives, projects and assets portfolio: project and investment portfolio management solutions, optimisation of the usage of resources and budget allocation, scorecard executive systems (BSC) and financial data analysis. - Management of the business requirements: business requirements management solutions both for strategic needs and also for operational ones. - Management of governance, risk and conformity: governance, operational risk and compliance processes (such as compliance with various standards – CMMI, Basel 2/3, SOX, etc. ) management solutions, financial, budgetary and inventory risks. - Automation of operations: solutions for the automation of the operational tasks on various levels: network and infrastructure, applications server, databases. - Maintaining the availability and performance level, change and configuration management, asset management: we deliver integrated End2End solution, by means of which we provide full services specific to business services management, from infrastructure management to application performance management (APM), anticipatory monitoring and diagnosis to the use of end users, service level management, up to mapping applications, change management and asset management. - Services Management as per ITIL: complete, integrated solutions which cater the following business needs and processes: call management (Service Desk), incidents management, request and issue management, know-how management and scheduled maintenance works, service catalogue and interactive ticketing system. - Auditing and consulting services for optimization of processes: auditing services, consulting and administration services for complex projects and process optimization services.
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Otvaramo nove mogućnosti pred našim klijentima i pomažemo im da na jednostavan način prilagode svoje poslovne procese novim trendovima, koristeći usluge upravljanja procesima i infrastrukturom. Bavimo se javnim organizacijama u sljedećim područjima: javne usluge i e-vlada, javna sigurnost, okoliš, poljoprivreda, transport, zdravstvena skrb, energija i komunalne usluge, kao i privatne tvrtke s različitim kompetencijama. Uz pomoć naših usluga, tvrtke mogu odabrati najbolja upravljačka rješenja koja odgovaraju njihovom profilu, pod uvjetom da su im dostupne reviziju i analizu koje bi im pomogle u upravljanju promjenama vezanima uz poslovne procese i izbjegavanju implicitnih rizika. Dakle, naš tim stručnjaka će doprinijeti racionalizaciji poslovnih procesa na bilo kojoj razini koju zahtijeva organizacija, nude kompletnu infrastrukturu usluga i rješenja, te rješenja poslovnog upravljanja i usluge poslovnog upravljanja (BSM). - Projektiranje infrastrukture - Usluge kapaciteta infrastrukture - Mobilne usluge (npr. e-pošta na mobilnim terminalima, tabletima) - Microsoft paket (AD, Exchange, Sharepoint) - Rješenja preseljenja/oblaka - Upravljanje inicijativama, projektima i imovinskim portfeljom: rješenja upravljanja projektima i imovinskim portfeljom, optimizacija uporabe resursa i distribucija proračuna, izvršni sustavi mjerenja rezultata (BSC) te analiza financijskih podataka. - Upravljanje poslovnim zahtjevima: rješenja upravljanja poslovnim zahtjevima za strateške i operativne potrebe. - Generalno upravljanje, upravljanje rizikom i prilagodbom: upravljanje, operativni rizik i procesi usklađivanja (kao što je usklađenost s različitim standardima – CMMI, Basel 2/3, SOX, itd. ) upravljačka rješenja, financijski, proračunski i inventarski rizici. - Automatizacija operacija: rješenja za operativne zadatke na različitim razinama: mreže i infrastruktura, poslužitelj s aplikacijama, baze podataka. - Održavanje dostupnosti i razine izvedbe, upravljanje promjenama i konfiguracijom, upravljanje imovinom: pružamo integrirana End2End rješenja pomoću kojih dajemo pune usluge specifične za upravljanje poslovnim uslugama, od upravljanja infrastrukturom do upravljanja performansama aplikacije (APM), preventivni nadzor i dijagnoza krajnjih korisnika, upravljanje na razini usluga, primjena gornjeg mapiranja, upravljanje promjenama i upravljanje imovinom. - Upravljanje uslugama prema ITIL-u: potpuna, integrirana rješenja koja zadovoljavaju poslovne potrebe i procese: upravljanje pozivima (Service Desk), upravljanje nezgodama, upravljanje zahtjevima i problemima, upravljanje know-howom i zakazano održavanje, katalog usluga i interaktivni sustav kartica. - Usluge revizije i savjetovanja za optimizaciju procesa: revizijskih usluga, usluga savjetovanja i administriranja za složene projekte i usluge optimizacije procesa.