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Forbes CommunityVoice™ allows professional fee-based membership groups ("communities") to connect directly with the Forbes audience by enabling them to create content – and participate in the conversation – on the Forbes digital publishing platform. Each topic-based CommunityVoice™ is produced and managed by the group. Opinions expressed within Forbes CommunityVoice™ are those of the participating individuals. Post written by Shane Barker Shane Barker is a digital marketing consultant who specializes in sales funnels, targeted traffic and website conversions. You may have come across a highly-skilled and intelligent person who isn't doing so well professionally. On the flip side, you might have noticed that a lot of highly successful people aren’t necessarily the smartest or the most talented. This difference in levels of success can be attributed to emotional intelligence. What Is Emotional Intelligence? So what is emotional intelligence, really? The Harvard Business Review defines it as an individual’s ability to accurately recognize, understand and manage their own emotions as well as that of others. This means that emotionally intelligent individuals are good at reading into people’s emotions and choosing an appropriate reaction accordingly. How Emotional Intelligence Influences Success According to a study by TalentSmart, emotional intelligence plays the biggest role in performance when compared to 33 other workplace skills. They found that emotional intelligence influences 58% of success across every type of job. But it’s important to understand exactly why this is and why there’s a connection between emotional intelligence and success. There are some key traits that can be attributed to emotional intelligence that play a role in how emotionally intelligent people behave. They also influence how these people engage with others and react to situations. What we need to do right now is understand how these signifiers of emotional intelligence play a role in an individual’s success. Self-Awareness To be self-aware means you have a clear understanding of your emotions, strengths and shortcomings. This means you’ll find it easier to own up to your mistakes and admit it when you don’t know something. It’s also easier to process how a certain situation makes you feel. Self-awareness is one of the most important components of emotional intelligence. It can be attributed to success because you clearly know how your feelings impact your performance. You’re not afraid to admit it when you can’t handle something so you avoid creating situations that are problematic for you and for everyone else. By having a clear understanding of your shortcomings, you also make an effort to work toward improvement. Those improvements may then result in higher chances of success on a personal and professional level. Self-Regulation Also known as self-management, self-regulation is another important component of emotional intelligence. Since you have a clear understanding of your emotions, you also know how to manage them effectively. It doesn’t mean you don’t allow yourself to feel bad, but rather that you avoid acting upon your negative emotions. Instead of reacting to every feeling, you wait for the emotion to pass so you can understand how to respond reasonably. You can effectively control your words and actions, helping you make calculated moves instead of impulse decisions. You are better at handling change and adapting to new circumstances. Empathy Emotionally intelligent people are also more empathetic than those with low emotional intelligence. It’s because they can accurately pick up on other people’s emotions and understand how their words and actions can impact those emotions. As a result, they take people’s emotions into consideration while choosing the right words and actions. Instead of making instant judgments, they try to understand someone else’s situation and actions. This helps them focus on a viable solution instead of a rash decision or reaction to someone’s words and actions. This means that emotionally intelligent people are more likely to work well with others. This can benefit them when working with team members, employees or clients. They know how to communicate what’s needed or handle difficult situations effectively without hurting people’s sentiments. This makes it easier to thrive professionally and personally. Social Skills Emotional intelligence also comprises good social skills, which are crucial for an individual’s success. They’re friendly and likable so they get along well with others and are excellent team players. Since they can clearly communicate with others while keeping people’s emotions in mind, they’re also better at finding common ground with different kinds of people. When working with groups, emotionally intelligent people have a high awareness of the group’s emotional climate and respond appropriately. Due to their social skills, emotionally intelligent people can also focus on the social aspect of their business instead of just focusing on the product. So they know exactly how to deliver solutions that meet the needs and desires of their target customers. For example, emotionally intelligent SEO experts will mainly focus on how user experience impacts search ranking. This will work in their favor, especially since some experts predicted that there will be a closer focus on user engagement and experience in SEO in 2018. They can also maintain strong interpersonal relationships with clients. This increases customer loyalty and improves the chances of achieving long-term success. How To Increase Your Emotional Intelligence Many people are lucky enough to naturally develop emotional intelligence. In a way, these people were born for success. However, there’s still hope even for those who weren’t naturally gifted with high emotional intelligence. Here are a few tips you can use to improve yours: • The first step is to practice self-awareness and learn to understand your feelings. Try to identify what you’re feeling, why you’re feeling that certain emotion and how you can respond appropriately. Write everything down if it makes it easier to observe and assess your emotions. • Pay close attention to your words and actions and observe if you’re reacting or responding to situations. If you notice that you are reacting, it might be a good idea to learn how to take things slow and make a calculated response instead. You can clearly see how people with high emotional intelligence have increased chances of success. If you wish to build your emotional intelligence to open more doors, it may be wise to seek an emotional intelligence mentor to unlock greater career potential.
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Emocionalna inteligencija Ivanka Gelo, bacc.med.tech. Klinika za urologiju KBC Zagreb SAŽETAK Emocionalna inteligencija – produkt količine komunikacije između racionalnog i emocionalnog moždanog centra. Samosvijest, samoupravljanje, društvena svjesnosti i snalaženje u međuljudskim odnosima su četiri vještine koje sačinjavaju emocionalnu inteligenciju. Ljudi koji oštre svoju inteligenciju imaju jedinstvenu priliku da napreduju tamo gdje ostali posrću. IQ nije promjenljiv za razliku od emocionalne inteligencije koja je promjenljiva vještina i koja se lako može naučiti. Ona predstavlja nešto u svakom od nas što je pomalo nedodirljivo. Inteligencija, osobnost i emocionalna inteligencija su različite kvalitete koje svi posjedujemo. Ljudi mogu biti inteligentni ali ne i emocionalno inteligentni isto kao što svi tipovi osobnosti mogu imati visoku EQ i/ili IQ. Od svih triju kvaliteta emocionalna inteligencija je jedina fleksibilna i može se mijenjati. Emocionalna inteligencija je produkt vašeg razumijevanja sebe i drugih tj. kako prepoznati i nositi se s osjećajima drugih. Povećanje emocionalne inteligencije je stvar reagiranja na emocije koje vas pomiču. Moć emocionalne inteligencije je na vašoj stani uvijek. Ključne riječi: emocionalna inteligencija, osobnost, inteligencija