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UHPA: Process of Tranisiton to ISO 9001:2015 Successful UHPA Successfully sent to your email address. Error occured. Please try again or contact administrator at uhpa@uhpa.hr. The Association of Croatian Travel Agencies and an ensemble of its member agencies - 40 in total - have succesfully transitioned to the ISO 9001:2015 standard of quality management The ISO 9001:2015 norm is an internationally recognized norm established by the International Organisation for Standardization (ISO) for quality management systems. A successfully implemented ISO 9001:2015 quality management system and compliance with the requirements of this standard are generally accepted practices which ensure that both present and future customers and / or partners receive the expected quality of products and services. Travel agencies certified by ISO 9001 prove their commitment to providing quality services and products, including a quality control system and with focus on continuous improvement of both. Quality management helps to better understand and monitor customer needs, to achieve greater customer satisfaction and customer confidence, to make business more efficient, to increase productivity and profitability, to improve internal communication and to achieve continuous growth and development. Today, UHPA is the first professional tourism association in Croatia to hold the ISO 9001: 2015 certificate and one of a very few who entered the certification process together with a network of its members, successfully implementing the norm. Carried out with the support of the Ministry of Tourism, the project Professional Development for Systematic Quality Management and Developing New Products included regular educational activities, workshops and seminars on topics such as risk management and planning, global challenges and trends, and quality management system according to ISO 9001: 2015. The project aimed to provide structure to the adaptation of management systems to new conditions in the development of special forms of tourism. The certificate can be viewed here. 40 UHPA agencies holders of the ISO 9001:2015 certificate: A. T. I. Ltd. for tourism, passengers transport and travel agency, Pula Travel agency Adria Day, Opatija Adriagate Ltd. Travel Agency, Split Adriatic Explore Ltd., Dubrovnik Alga Travel Agency Ltd., Zagreb Almissa-Larus Ltd., Omiš Amber Travel – ARX Ltd., Kastav Atlantis travel Ltd., Zagreb Atlas Rabac Ltd., Rabac Authentica Ltd., Duće Boho Travel Art, Omiš Eklata Ltd., Split Elite Travel Ltd., Dubrovnik Fiore Ltd., Poreč Galileo Travel Ltd., Radovan Ilijada Ltd., Split Kompas Zagreb PLC Travel Agency, Zagreb Mare Tours, Vrbnik Maricom Ltd., Pag Molaris travel DMC Ltd., Malinska Mondo travel Ltd., Zagreb M-G Express Ltd., Kanfanar Obzor putovanja Ltd., Zagreb Olivari Ltd., Malinska PBZ Card Ltd., Travel Agency, Zagreb Penta Ltd., Zagreb Shuttle Ltd. Travel Agency, Split Shuttle Tours Ltd., Zadar Sol-tours Ltd., Travel Agency and Services, Malinska Sunturist Ltd., Novalja Super Tours Ltd., Travel Agency, Dubrovnik Terra Nautika Ltd., Dubrovnik Terra Travel Ltd., Zadar Trakostyan-Tours Travel Agency, Ltd., Donja Voća Travel Agency Omnivia, Omiš Travel Agency VAL –S.H.L. Ltd., Veli Lošinj Uniline Ltd., Pula Varaždintours Travel Agency Ltd., Varaždin Ventula Travel Ltd., Split VMD Ltd., Zagreb This project was carried out with the support of the Ministry of Tourism which co-funded its implementation.
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UHPA: Uspješno proveden proces tranzicije na ISO 9001:2015 UHPA Članak je uspješno poslan na upisanu adresu. Greška prilikom slanja, molimo pokušajte ponovo. Udruga hrvatskih putničkih agencija je zajedno sa svojih četrdeset agencija uspješno provela projekt obnove certifikata sustava upravljanja kvalitetom prema normi ISO 9001:2008 i tranziciju na ISO 9001:2015 Norma ISO 9001:2015 međunarodno je priznata norma koju je uvela Međunarodna organizacija za standardizaciju (ISO) za sustave upravljanja kvalitetom. Uspješno implementiran sustav upravljanja kvalitetom prema normi ISO 9001:2015 i poslovanje u skladu sa zahtjevima ove norme opće je prihvaćen način rada kojim se osigurava sadašnjim i budućim kupcima ili partnerima očekivana kvaliteta proizvoda i usluga. Turističke agencije certifikatom ISO 9001 dokazuju opredijeljenost za pružanje kvalitete usluga, sustav kontrole kvalitete proizvoda i usluga te usmjerenost na njihovo stalno poboljšavanje. Upravljanje kvalitetom pomaže u boljem razumijevanju i praćenju potreba kupaca, postizanju većeg stupnja zadovoljstva i povjerenja kupaca-korisnika, efikasnijem poslovanju, povećanju produktivnosti i profitabilnosti poduzeća, poboljšavanju interne komunikacije kao i ostvarivanju kontinuiranog rasta i razvoja. Danas je UHPA prva strukovna udruga u turizmu u Hrvatskoj koja je nositelj certifikata ISO 9001:2015 te jedna od rijetkih koja je u proces certifikacije ušla s mrežom svojih članova te uspješno provela projekt implementacije i certificiranja sustava upravljanja kvalitetom. Projekt Stručno usavršavanje za sustavno upravljanje kvalitetom i razvojem novih proizvoda, realiziran uz podršku i sufinanciranje Ministarstva turizma, uključivao je redovite obrazovne aktivnosti, radionice i seminare s temama: upravljanje rizicima i planiranje, globalni izazovi i trendovi te sustav upravljanja kvalitetom prema normi ISO 9001:2015 kao odgovor za strukturirano prilagođavanje novim uvjetima pri razvoju posebnih oblika turizma. Potvrdu o certifikaciji možete pogledati ovdje. Četrdeset agencija nositelja certifikata ISO 9001:2015: I. d. o. o. za turizam, prijevoz putnika i turistička agencija, Pula Adria Day turistički obrt, Opatija Adriagate d.o.o. putnička agencija, Split Adriatic Explore d.o.o., Dubrovnik Alga Travel Agency d.o.o., Zagreb Almissa-Larus d.o.o. za turizam, ugostiteljstvo i turistička agencija, Omiš Amber Travel – ARX d.o.o., Kastav Atlantis travel d.o.o., Zagreb Atlas Rabac d.o.o., Rabac Authentica d.o.o., Duće Boho Travel Art, Omiš Eklata d.o.o. za obrazovanje, turizam, usluge i putnička agencija, Split Elite Travel putnička agencija d.o.o., Dubrovnik Fiore d.o.o., Poreč Galileo Travel d. o. o., Radovan Ilijada d.o.o., Split Kompas Zagreb d.d. turistička agencija, Zagreb Mare Tours, Vrbnik Maricom d.o.o., Pag Molaris travel DMC d.o.o., Malinska Mondo travel d.o.o., Zagreb M-G Express d.o.o., Kanfanar Obzor putovanja d.o.o., Zagreb Olivari d.o.o., Malinska PBZ Card d.o.o., putnička agencija, Zagreb Penta d.o.o., Zagreb Shuttle d. o. o. putnička agencija, Split Shuttle Tours d. o. o., Zadar Sol-tours d.o.o. putnička agencija i usluge, Malinska Sunturist d.o.o., Novalja Super Tours d.o.o. turistička agencija, Dubrovnik Terra Nautika d.o.o., Dubrovnik Terra Travel d.o.o., Zadar Trakostyan-Tours turistička agencija, d. o. o., Donja Voća Turistička agencija Omnivia, Omiš Turistička agencija VAL –S.H.L. d.o.o., Veli Lošinj Uniline d.o.o., Pula Varaždintours putnička agencija d.o.o., Varaždin Ventula Travel d.o.o., Split VMD d.o.o., Zagreb Projekt se realizira uz podršku i sufinanciranje Ministarstva turizma.