http___www.telenor.rs_sr_Privatni-korisnici_Roaming_Roaming-posetioci_Guide__1.xml
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Guide This service application is designed for local and roaming users of Telenor’s network. It represents a simplified way of providing useful information on Belgrade’s historical monuments and cultural events. How this service works: The customer dials 9835 number (four digit number without network code) and receives a Welcome message on the language of his home country. The voice information is available in four different languages: Serbian, Italian, Russian and for all other customers English. The customer follows the instructions on IVR and presses adequate button on his phone which enables him to selects message (information) of interest. This service is divided into five different topics: environment, churches and museums, restaurants and clubs, shopping and transportation, sports and recreation. By selecting topic of interest customer is then asked to select a subtopic and so on (e.g. for information about Kalemegdan, he will be instructed to press 1). If the customer is familiar with CODE, he can immediately choose desired information. That is option zero in the main menu. After that the following record should be heard: "Please enter Code of object on which you want further information". Customers will use this shortcut choice if a map of Belgrade is near by, in form of flyer, on which are enrolled codes of all audio records. These flyers are distributed in all larger hotels and travel agencies in Belgrade. This service is for roamers charged by the price of local call and for Telenor's customers it is charged by tariff package they use.
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Guide Usluga je namenjena korisnicima Telenor mreže, kako domaćima tako i onima koji su u roamingu u Telenor mreži. Ovo je jednostavan način pružanja korisnih informacija o kulturnim i istorijskim znamenitostima Beograda. Funkcionisanje usluge Korisnik poziva broj 9835 (četvorocifren broj bez prefiksa) i dobija pozdravnu poruku na jeziku njegovog govornog područja. Postoji četiri govorna područja i prema tome četiri jezika na kojima se dobijaju informacije i to: srpski, italijanski, ruski i za sve ostale korisnike engleski. Korisnik vođen uputstvima govornog automata pritiska određene tastere na svom telefonu i tako bira koje će poruke (informacije) da preslušava. Postoji pet gupa informacija, podeljenih po: ambijentalnim celinama, crkvama i muzejima, restoranima i klubovima, informacijama o kupovini i prevozu, sportu i rekreaciji. Ako korisnik izabere jednu od ovih grupa nudi mu se opcija izbora podgrupa (na pr. za informacije o Kalemegdanu pritisnite taster 1, itd.). Korisnik može odmah da izabere željene informacije ako zna KOD. To je opcija nula u glavnom meniju. Posle toga korisnik čuje sledeći zapis:”Molim vas unesite KOD objekta o kome želite da čujete informaciju”. Korisnici će upotrebljavati ovaj skraćeni izbor ako ispred sebe imaju mapu Beograda, u vidu flajera, na kojoj se nalaze upisani kodovi svih audio zapisa. Ovi flajeri su distribuirani u svim većim hotelima u Beogradu. Ova usluge se za roamere tarifira po ceni lokalnog poziva, a za Telenor korisnike prema pripadajućem tarifnom paketu.