http___www.terra-world.com_ba_politika-privatnosti__1.xml
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Privacy Policy Firm Hilger u. Kern GmbH - Version: 05/2018 Name and contact information for the controller and company Privacy Officer Controller: Hilger u. Kern GmbH Käfertaler Straße 253 68167 Mannheim Our company Privacy Officer can be reached at the address above and at: datenschutz@hilger-kern-group.com Collection and storage of personal data and nature and purpose of its use a) When visiting our website When visiting our website, information is sent automatically to our website’s server by the browser being used on your device. This information is saved temporarily in what is called a log file. The following information is saved without you doing anything and stored until it is automatically deleted: - name of the file viewed - date and time of viewing - volume of data transmitted - message on whether the file was viewed successfully - description of the type of Web browser used - operating system used - the last site visited by you - provider - your IP address The data listed above is processed by us for the following purposes: - to ensure our website establishes a connection smoothly - to ensure it is convenient to use our website - to analyse system security and stability, and - for other administrative reasons The legal ground for processing data is GDPR article 6(1)(f). Our legitimate interest is the result of the above listed purposes for which we collect data. Under no circumstances do we use the data collected for the purpose of making inferences about you as a person. Furthermore, we use cookies and services for analysis and marketing when you visit our website. You can find more detailed explanations of these features in sections 4 – 6 of this privacy notice. b) When using our contact form If you have questions of any kind, we offer you the option of contacting us using a form provided on our website. To use the form, you must enter your title, surname, a valid email address, postal code, country and town/city of residence so that we know whom the enquiry is coming from and so that we can respond to it. You may enter additional information voluntarily. When personal data is processed for the purpose of contacting us, it is done in accordance with GDPR article 6(1)(b) on the basis of your specific enquiry. The personal data collected by us so that you can use the contact form will be deleted automatically once your enquiry has been resolved, unless we are legitimately entitled to retain it (e.g. for a specific order) for further processing. c) When using our ‘Qualified Enquiry’ form In order to get individual quotes, we offer you the option of contacting us using a ‘Qualified Enquiry’ form provided on our website. To use the form, you must enter your title, surname, a valid email address, postal code, country and town/city of residence so that we know whom the enquiry is coming from and so that we can respond to it. You may enter additional information voluntarily. When personal data is processed for the purpose of contacting us, it is done in accordance with GDPR article 6(1)(b) on the basis of your specific enquiry. The personal data collected by us so that you can use the contact form will be deleted automatically once your enquiry has been resolved, unless we are legitimately entitled to retain it (e.g. for a specific order) for further processing. Sharing data Your personal data is not shared with third parties other than for the purposes listed below. We only share your personal data with third parties if: - you have given your explicit consent in accordance with GDPR article 6(1)(a) - it is necessary to share your data as per GDPR article 6(1)(f) and there is no reason to suggest that you have an overriding, legitimate interest in not having your data shared - there is a legal obligation to share your data in line with GDPR article 6(1)(c) - if it is necessary to perform contracts we have with you as per GDPR article 6(1)(b), provided the sharing is lawful Cookies We use cookies in some areas of our website. These small files make it possible to identify your computer as a single technical entity while you visit this website, which makes it easier for you to use our offering – including if you return to it later. However, you generally also have the option of activating a setting in your Internet browser so that you are informed when cookies are saved and can allow or reject those cookies, or even delete cookies that have already been saved. Please use your Internet browser's help function to find information about changing its settings. Please note that certain functions of our website may potentially not work if you deactivate cookies. Cookies do not allow servers to read private data on your computer or data that has been saved on your computer by another server. They do not cause any harm to your computer and do not contain any viruses. Cookies are used on the basis of GDPR article 6(1)(f): we process your personal data to improve the functionality of our website. Therefore we are required to process your data to safeguard our legitimate interests. Use of Google Analytics We use Google Analytics, a Web analytics service provided by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043, United States. Google has certification, including under the Privacy Shield framework, and consequently provides a guarantee that it complies with European privacy laws. (see https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active) Google Analytics uses cookies, i.e. small text files that are saved on your computer to enable the analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the US and stored there. However, as IP anonymisation has been activated for this website, Google abbreviates your IP address within the member states of the European Union or European Economic Area before it is transmitted. Only in exceptional cases is your full IP address transmitted to a Google server in the US and abbreviated there. Google uses this information on our behalf to analyse your use of the website, to compile reports on website activity and to perform other services associated with website activity and Internet usage for us. Google does not keep the IP address transmitted from your browser through the Google Analytics service with other data. You can prevent cookies from being saved by activating the corresponding settings in your browser software, though be advised that you may not be able to use the complete functionality of our website in this case. Furthermore, you can prevent the data that is generated by the cookie and that relates to your usage of the website (including your IP address) from being saved and processed by Google by downloading and installing the browser plug-in available through the following link. (http://tools.google.com/dlpage/gaoptout?hl=en) More information about terms of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html and https://support.google.com/analytics/answer/6004245?hl=en. Our use of the aforementioned analytics tool is based on GDPR article 6(1)(f): we process personal data to analyse usage behaviour and are therefore required to do so to safeguard our legitimate interests. Use of Google’s marketing services We use various marketing and remarketing services, referred to here as ‘Google marketing services’, provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. Google marketing services use cookies that are saved on your computer to enable us to display more targeted advertising for and on our website so that users are only presented with advertisements that potentially meet their interests. If, for example, you receive advertisements for products that you were interested in on other websites, this is known as ‘remarketing’. For these purposes, Google executes a Google code directly when visiting our or other websites where Google marketing services are active, and these sites become tagged for (re)marketing. The information generated by the cookie and tags about your use of this website is usually transmitted to a Google server in the US and stored there. However, as IP anonymisation has been activated for this website, Google abbreviates your IP address within the member states of the European Union or European Economic Area before it is transmitted. User data that is processed for Google marketing services is therefore generally pseudonymous, meaning that Google stores and processes only relevant data on the basis of cookies and pseudonymised user profiles that do not include the names or email address of users. This in turn means that, from Google’s point of view, advertising is administered and displayed for the person whose system has the cookie, regardless of who this may be, as opposed to a specific, identified person. This is not the case if a user explicitly allows Google to process the data without pseudonymising it. The information collected from users by Google marketing services is transferred to Google and stored on Google's servers in the United States. The Google marketing services used by us include the Google ‘AdWords’ online advertising system. With Google AdWords, each AdWords customer receives a separate conversion cookie. Cookies therefore cannot be traced via the websites of AdWords customers. The information obtained by using the conversion cookie is used to create conversion statistics for AdWords customers who have opted to use conversion tracking. AdWords customers see the total number of users who have clicked on their advertisement and been forwarded to a website featuring a conversion tracking tag. However, they do not receive any information that can be used to identify users personally. Based on Google's ‘DoubleClick’ marketing service, we can integrate third-party advertising into our website. DoubleClick uses cookies that make it possible for Google and its partner websites to place advertisements that are based on users’ visits to this website or other websites on the Internet. Moreover, we may use the Google ‘Tag Manager’ to integrate Google Analytics and Google marketing services with our website and administer them. More information about Google’s use of data for marketing purposes can be found in the summary at: https://policies.google.com/technologies/ads?hl=en, while Google’s privacy notice can be seen at https://policies.google.com/privacy?hl=en. If you would like to object to interest-related advertising by Google marketing services, you can manage your settings and opt-out options for Google at: http://www.google.com/ads/preferences. Our use of the aforementioned marketing services is based on GDPR article 6(1)(f): we process personal data to improve our products and create audience-specific advertisements, and are therefore required to process personal data to safeguard our legitimate interests. Rights of the data subject You, as the data subject, have the following rights: Right to information You have the right to obtain from us confirmation as to whether or not personal data concerning you is being processed. Right to rectification, erasure and restriction of processing You furthermore have the right to obtain from us: • the rectification of inaccurate personal data concerning you without undue delay (right to rectification) • the erasure of personal data concerning you without undue delay (right to erasure), and • the restriction of processing (right to restriction of processing) Right to data portability You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transmit that data to another controller. Right to withdraw You have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. Right to object If the processing of personal data concerning you is necessary for the performance of a task carried out in the public interest (GDPR article 6(1)(e)) or to safeguard our legitimate interests (GDPR article 6(1)(f)), you have the right to object to processing. Right to complain If you have believe that the processing of personal data concerning you infringes the GDPR, you have the right to lodge a complaint with a supervisory authority without detriment to any other legal remedies. Changes to this privacy statement We reserve the right to amend this privacy statement if there are changes to relevant legislation, the service or the processing of data. However, this reservation applies only in respect of statements regarding data processing. Where it is necessary to obtain user consent or where parts of the privacy statement contain provisions for the contracts we have with users, changes will only be made with the consent of the users. Users will generally be able to learn of any changes through this privacy statement.
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Politika privatnosti (1) Podaci o preuzimanju ličnih podataka i identifikacije provajdera. Drago nam je što posjećujete našu web stranicu i što ste zainteresovani za naše poduzeće. Mi ozbiljno pristupamo zaštiti vaših ličnih podataka. Želimo da budete opušteni i da se osjećate sigurno kada posjećujete naše stranice na Internetu. Sa ličnim podacima postupamo u skladu sa važećim propisima o privatnosti podataka. Izjava o zaštiti podataka se odnosi isključivo na TERRA BiH d.o.o. sa glavnim domenama terra-world.com/ba i terra-world.ba ali ne i na web stranice sa kojima su eventualno povezani. TERRA BiH d.o.o. web stranica može sadržavati poveznice na web stranice drugih provajdera koji nisu obuhvaćeni ovom izjavom o privatnosti. Za svrhu i opseg podataka koji se prikupljaju kao i daljnju obradu i korištenje vaših podataka nadležni su odgovarajući operateri. Molimo vas da pribavite sve pojedinosti vezane uz zaštitu podataka na konkretnoj web stranici. U nastavku vas obavještavamo o prikupljanju ličnih podataka tokom posjete web stranici. Lični podaci podrazumijevaju sve koje podatke koji se o vama mogu pribaviti, kao što su adresa elektronske pošte i ponašanje korisnika. (2) Prikupljanje podataka TERRA BiH d.o.o. prikuplja informacije kada posjećujete i koristite našu web stranicu. Kada koristite našu web stranicu, tokom ograničenog vremenskog perioda prenose nam se tehnički podaci. Ovi podaci obuhvaćaju IP adresu vaše mreže, datum, vrijeme, vremensku zonu i status traženih podataka, informacije o web stranici sa koje ste pristupili našoj web stranici, vaš tip pretraživača kao i verziju vašeg operativnog sistema. (3) Sigurnost podataka TERRA BiH d.o.o. primjenjuje najnovije tehničke standarde kako bi osigurao sigurnost podataka, a posebno u dijelu zaštite vaših ličnih podataka od rizika dostupnosti trećim licima prilikom njihovog prenosa. Svaka od ovih mjera se na odgovarajući način ažurira primjenom najsuvremenijih tehnologija. (4) Prikupljanje ličnih podataka tokom posjete našoj stranici Prilikom posjete našoj web stranici, isključivo u informativne svrhe, mi prikupljamo isključivo podatke koje su dostupni putem vašeg web pretraživača prilikom posjete našoj web stranici. Tu spadaju slijedeći podaci: IP adresa Datum i vrijeme pristupa Razlika u vremenskoj zoni u odnosu na Greenwich srednje vrijeme (GMT) Sadržaj zahtjeva (određene stranice) Status pristupa/šifra HTTP statusa Količina podataka koja se prenosi u svakom slučaju Web stranica sa koje je zahtjev upućen Pretraživač Operativni sistem i njegov interface Jezik i software verzija pretraživača (5) Kolačići „Kolačiči“ se također pohranjuju u vašem računaru tokom korištenja web stranice. Kolačići su male tekstualne datoteke koje se pohranjuju na vašem hard disku putem kojeg koristite vaš web pretraživač i putem kojeg pojedine informacije dolaze do administratora posjećene web stranice koji postavlja kolačiće (u ovom slučaju, do nas). Kolačići ne mogu izvršavati programe niti prenositi računalne viruse na vaše računalo. Njihova svrha je da korisniku olakšaju korištenje Interneta i učine ga efikasnijim. (6) Korištenje usluga Google Analytics i Google Tag Manager-a (1) Ova web stranica koristi Google Analytics, Google, Inc. (“Google”) analitički web servis uslugu. Google Analytics koristi „kolačiće” koji su tekstualne datoteke pohranjene na vašem računalu kako bi pomogle u analizi načina korištenja web stranice. Prikupljene kolačiće koji sadrže podatke o vašem korištenju web stranice (uključivo i podatke o vašoj IP adresi) Google prenosi i memorira na serverima koji se nalaze u SAD. U slučaju aktiviranja IP anonimizacije, Google skraćuje/anonimizira poslednjih osam elemenata IP adrese za države članice Evropske unije, kao i ostale stranke Sporazuma u Europskoj ekonomskoj zoni. Samo u izuzetnim slučajevima se puna IP adresa šalje i skraćuje preko Google servera u SAD. U ime providera web stranice, Google će koristiti ove podatke za potrebe procjene vašeg načina korištenja web stranice, za sastavljanje izvještaja o aktivnostima na web stranici potebnih operaterima web stranice i radi pružanja ostalih usluga vezanih uz način korištenja web stranice i korištenja Interneta za potebe providera web stranice. (2) Google neće povezivati vašu IP adresu niti sa jednim drugim podatkom kojim Google raspolaže. (3) U mogućnosti ste odbiti korištenje kolačića odgovarajućim podešavanjima vašeg web pretraživača. Međutim, molimo vas imajte u vidu da ako to učinite, moguće je da nećete moći koristiti sve funkcije ove web stranice. (4) Osim toga, možete sprečiti Google-ovo preuzimanje i korištenje podatke koje kolačići prikupljaju a koji su povezani sa vašim korištenjem web strance (zajedno sa kolačićima i IP adresom) kao i obradu podataka koju Google provodi na način da instalirate instalirate dopunski modul za pretraživač koji možete naći na web adresi https://tools.google.com/dlpage/gaoptout?hl=en-GB (5) Ova web stranica koristi Google Analytics sa ekstenzijom “_anonymiseIp()”. Ovim putem se IP adrese skraćuju prije daljnje obrade, čime se isključuje mogućnost direktnog povezivanja sa koristnikom. (6) Google Analytics se koristi u skladu uvjetima definiranim sporazumom između nadležne Njemačke agencije za zaštitu podataka i tvrtke Google. Dodatne informacije o nadležnom web provideru su: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Irska, faks: +353 (1) 436 1001. Uvjete korištenja možete naći na: http://www.google.com/analytics/terms/; definiciju zaštite privatnosti podataka na: https://support.google.com/analytics/answer/6004245?hl=en ; a izjavu o privatnosti na: https://www.google.com/intl/en-GB/policies/privacy/. (7) Korištenje usluga Google Tag Manager-a: Google Tag Manager je sustav putem kojeg učesnici na tržištu mogu postaviti web tagove putem odgovarajućeg sučelja. Tool Tag Manager, koji implementira tagove je domena koja ne koristi kolačiće i koja ne prikuplja osobne podatke. Ovaj alat omogućava da oslobodite druge tagove koji eventualno mogu samostalno prikupljati podatke. Google Tag Manager ne pristupa ovim podacima. Ukoliko se započne postupak deaktiviranja na razini domene ili kolačića, to će ostati na snazi za sve tagove za praćenje koji se koriste putem Google Tag Manager-a. http://www.google.com/tagmanager/use-policy.html (7) Korištenje funkcija sa naše web stranice Ukoliko kontaktirate TERRA BiH d.o.o., kao i druge povezane objekte i distributere koristeći elektronsku poštu ili obrazac za kontakt, mi ćemo pohraniti adresu vaše elektronske pošte i ako ih učinite dostupnim, vase ime i broj telefona, kako bi mogli odgovoriti na vaša pitanja. (8) Pravo na informacije (1) U svako vrijeme, imate pravo zatražiti informacije o podacima koje smo pohranili a koji se odnose na vas, kao i o porijeklu tih informacija, primaocima ili kategorijama njihovih primalaca i svrhi njihovog memorisanja. (2) Ukoliko ste dali pristanak za korištenje podataka, možete ga u bilo kojem trenutku opozvati. (3) Molimo vas da sve zahtjeve za dobijanje informacija, upite ili primjedbe u vezi sa obradom informacija, uputite putem elektronske pošte na: office.ba@terra-world.com. Ukoliko imate pitanja u vezi sa postupanjem sa vašim ličnim podacima, možete se obratiti našem suradniku za zaštitu podataka. Zajedno sa svojim timom, on će odgovoriti na zahtjeve za dobijanjem informacija, sugestije ili eventualne pritužbe. (9) Suradnik za zaštitu podataka Suradnik za zaštitu podataka za TERRA BiH d.o.o.