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AIR CONDITIONING A/C ACCESSORIES WALL MOUNTED SYSTEMS CASSETTE SYSTEMS CEILING SUSPENDED SYSTEMS FLOOR STANDING SYSTEMS DUCTED SYSTEMS INDOOR UNITS OUTDOOR SYSTEMS REFRIGERATION VENTILATION AIR CONDITIONING Qstore24 Terms & Conditions | Return Policy CONTENT: - DEFINITIONS. - BASIS OF THE SALE. - ORDERS AND SPECIFICATIONS. - PRICE OF THE GOODS. - TERMS OF PAYMENT. - DELIVERY. - RISK AND PROPERTY. - WARRANTIES AND LIABILITY. - RETURNS. - DELIVERY OF FAULTY GOODS. - INDEMNITY. - TERMINATION. - GENERAL. - ENTIRE AGREEMENT. - JURISDICTION. Definitions 1.1 In these Conditions: ‘Buyer’ means the person, firm or company who accepts a Quotation of the Seller for the sale of the Goods or whose Order for the Goods is accepted by the Seller; ‘Conditions’ means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in Writing between the Buyer and the Seller; ‘Contract’ means the contract for the purchase and sale of the Goods; ‘Force Majeure’ means, including but not limited to, any act, event, non-happening, omission or accident beyond reasonable control and includes (without limitation) strikes, lock-outs, trade disputes or other industrial action, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown of machinery, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, sabotage, insurrection, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, import or export regulations or embargoes, the acts, decrees, legislation, regulations or restrictions of any government or local authority; ‘Goods’ means the parts, products, and charges (including any instalment of the Goods or any parts for them) which the Seller is to supply in accordance with these Conditions; ‘Order’ means any Order of the Buyer for the Goods; ‘Quotation’ means any Quotation of the Seller to the Buyer for the Goods, whether via the Sellers website or by e-mail; ‘Seller’ means QSTORE24 LTD of 5 The Mall, Ealing, London W5 2PJ (registered in England and Wales under registration number 9509930). 1.2 Interpretation in these Conditions and unless the context otherwise requires: The paragraph headings are inserted for reference purposes only and shall not affect interpretation; Words importing the singular include the plural and vice versa; References to a person include an individual, firm, company, corporation, unincorporated body of persons and any government entity and his/her/their or its successors in title, or its permitted assignees, and permitted transferees. Basis of the Sale 2.1 The Seller shall sell and the Buyer shall buy the Goods in accordance with any written Quotation of the Seller which is accepted by the Buyer, or any written Order of the Buyer which is accepted by the Seller, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such Quotation is accepted or purported to be accepted, or any such Order is made, purported to be made, by the Buyer whether made orally or otherwise. 2.2 The Seller’s employees or agents are not authorised to make any representations concerning the Goods. 2.3 Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Goods is followed or acted upon entirely at the Buyer’s own risk and accordingly the Seller shall not be liable for any such advice or recommendation. 2.4 Any typographical, clerical or other errors or omissions in any sales literature, Quotation, Contract, Order, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction, without notice to the Buyer, and without any liability on the part of the Seller. 2.5 Where the Buyer is in breach of these Conditions, the Seller is entitled, but not limited, to rely on the remedies set out in sub-clause 5.4. Orders and Specifications 3.1 No Order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in Writing by the Seller or his authorised representative. Where the Buyer orders Goods by telephone, the Seller will send confirmation of that Order in Writing to the Buyer. 3.2 The quantity, quality and description of any specification for the Goods shall be those set out in the Seller’s Quotation. 3.3 The Seller reserves the right to make any changes in the specification of the Goods. 3.4 No Order which has been accepted by the Seller may be cancelled or varied by the Buyer except with the prior agreement of the Seller in Writing, and on terms that the Buyer shall indemnify the Seller in full against all losses (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Seller as a result of cancellation. 3.5 The Seller reserves the right, at its sole discretion to refuse to accept any Order, cancel any Order, to suspend deliveries against an Order, and to refuse cancellation of any Order or part thereof. 3.6 In the event that the Buyer provides the Seller with a building plan, specification or otherwise, and requests the Seller to provide the Buyer with their recommendation for the likely type size and quantity of Goods that will be required in Order for the Buyer to comply with such building plan or specification, the Seller may provide such recommendation on the absolute understanding that: 3.6.1 The Seller provides no warranty as to the building plan, specification, or otherwise; 3.6.2 The Seller’s recommendation and Quotation are provided solely based on the information provided by the Buyer to the Seller; 3.6.3 It is the Buyers absolute responsibility and liability to ensure the recommendation provided by the Seller to the Buyer comply with the Buyer’s requirements according to their building plan, specification or otherwise; 3.6.4 The Buyer shall be responsible for installation of the Goods in accordance with the manufacturer’s installation instruction. Price of the Goods 4.1 The price of the Goods shall be as set out in the Seller’s Quotation. All Quotations may be altered by the Seller without giving notice to the Buyer. Goods supplied for export from the United Kingdom shall be subject to additional charges. 4.2 The Seller reserves the right, by giving notice in Writing to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the reasonable control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, withholding tax, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions. 4.3 Except as otherwise stated under the terms of any Quotation of the Seller, and unless otherwise agreed in Writing between the Buyer and the Seller, all prices quoted by the Seller are excluding delivery, and the Buyer shall be liable to pay the Seller’s charges for delivery, packaging and insurance. Terms of payment 5.1 Subject to any special terms agreed in Writing between the Buyer and the Seller, the Buyer shall pay the price of the Goods or Quotation at the time of Order. 5.2 The Seller at his sole discretion reserves the right to refuse to accept any Order without payment in full in advance by the Buyer for the full price of the Goods and delivery packaging and insurance. 5.3 The time of payment of the price shall be of the essence of the Contract. Receipts for payment will be issued only upon request. 5.4 If the Buyer fails to make any payment on the Due Date then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to: 5.4.1 Cancel the Contract or suspend any further deliveries to the Buyer; and 5.4.2 Retain all monies paid by the Buyer. Delivery 6.1 Delivery of the Goods shall be made by the Seller to the Buyer’s address as specified in the Order and/or the Quotation. 6.2 Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be the essence of the Contract. The Goods may be delivered by the Seller sooner or later than the quoted delivery date and the Buyer shall accept the Goods. 6.3 The Seller’s liability shall be limited to the cost of refund of the Goods. 6.4 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions then, without prejudice to any other right or remedy available to the Seller, the Seller may: 6.4.1 attempt to re-deliver the Goods and any such costs associated with such delivery shall be paid by the Buyer; 6.4.2 store the Goods until they are delivered to the Buyer and charge the Buyer for the reasonable costs (including insurance) of storage; 6.4.3 sell the Goods at the price readily obtainable and (after deducting all reasonable storage insurance and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract. Risk and Property 7.1 Risk of damage to or loss of the Goods shall pass to the Buyer: When the Goods are delivered to the Buyer; or In the case of Goods to be delivered otherwise than at the Buyer’s premises, the time of delivery of the Goods shall be the actual time of delivery; or If the Buyer fails to take delivery of the Goods, or fails to give the Seller adequate delivery instructions, then the time of delivery of the Goods shall be the time when delivery was attempted by the courier company used by the Seller. 7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, title in the Goods shall not pass to the Buyer until the Seller has received cleared funds full payment of the price of the Goods or Order, and all other Goods agreed to be sold by the Seller to the Buyer for which payment is then due. 7.3 If the Seller has received by means of cleared funds payment in full for the price of the Goods or Order title and risk in the Goods shall pass to the Buyer when the Goods leave the Seller manufacturer’s or supplier’s depot factory or premises. 7.4 The Seller will be entitled to recover or re-sell the Goods or any part of the Goods on the occurrence of any of the following events: 7.4.1 The Seller has not received the payment for the Goods by the Due Date; 7.4.2 If before the Due Date the Buyer is made Bankrupt or has a Receiver appointed over all or any part of its business or a Petition issued or resolution passed to the winding up of the Buyer or upon the commencement of any other act or proceeding in which the Buyers solvency is involved; 7.4.3 If before the Due Date the Buyer ceases or threatens to cease carrying on his business. 7.5 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller’s fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller’s property, but shall be entitled to resell or use the Goods in the ordinary course of its business. 7.6 Until such time as the property in the Goods passes to the Buyer, the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller, and if the Buyer fails to do so forthwith, upon reasonable notice to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods. 7.7 Until such time as the property and the Goods passes to the Buyer the entire proceeds of the sale or otherwise of the Goods by the Buyer shall be held in trust by the Buyer for the Seller and shall not be mixed with other money paid into any overdrawn bank account as shall be at all material times identified as the Seller’s money. 7.8 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable. Warranties and liability 8.1 Any warranty provided by the Seller is subject to the following conditions: The Seller shall be under no liability in respect of any errors, omissions, mis-descriptions or illustrations contained in or referred on the Seller’s website and the Seller reserves the right to make any deletions, alternations, amendments or additions to such website without notice to the Buyer. The Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether oral or in Writing), misuse or alteration or repair of the Goods without the Sellers’ approval. The Seller shall be under no liability regarding any warranty, condition or guarantee or otherwise if the total price for the Goods has not been paid by the Buyer when the Goods were Ordered or where payment has not been made by the Due Date. For the avoidance of doubt, any warranty does not extend to parts, materials or equipment not manufactured by the Seller, and the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer in the Goods to the Seller. 8.2 Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. 8.3 The Buyer shall inspect the Goods for defects at the time of delivery. Any claim by the Buyer, which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 3 days from the date of delivery or (where the defect or failure was not apparent, on reasonable inspection) within a reasonable time after discovery of the defect or failure. 8.4 If upon delivery, the Buyer does not inspect the Goods or notify the Seller in accordance with these Conditions, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the prices for the Goods. 8.5 Defective Goods shall be returned by the Buyer to the Seller, and the Buyer shall bear the cost of delivery of the Goods to the Seller. Within 14 days of receipt of the defective Goods the Seller shall: 8.5.1 Inspect and/or test the Goods and notify the Buyer whether the Goods were found to be defective. 8.5.2 If the Goods are found to be defective the Buyer shall be entitled to a refund of the price of the Goods, or to a replacement. 8.6 Buyers shall not be entitled to a refund, repair or replacement covered under any warranty or guarantee provided by the Seller or the manufacturer, where the defect is caused (howsoever) by: 8.6.1 use or misuse, neglect, operation or treatment, tampering adjustment or installation not carried out in accordance with the manufacturer’s instruction or if unauthorized persons carry out installation any alterations or repairs; 8.6.2 accidents, fire, liquids, chemicals or other substances, flooding, vibrations, excessive heat, improper ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic discharges including lighting, other external forces and impacts; 8.6.3 ancillary equipment, not recommended by the Seller or manufacturer, causes problems or damage that is attached to or used in connection with the Goods. 8.7 No Goods delivered to the Buyer, which are in accordance with the Contract, will be accepted for return without the prior approval of the Seller in Writing on terms to be determined at the absolute discretion of the Seller. 8.8 If the Seller agrees to accept any such Goods for return the Buyer shall be liable to pay a restocking charge of up to 25% of the Order price. Such Goods must be returned by the Buyer as new in their original boxes and cases and the Buyer shall pay the cost of carriage for any such return. 8.9 Goods returned without the prior written approval of the Seller may at the Sellers absolute discretion be returned to the Buyer, or stored at the Buyers cost, without prejudice to any rights or remedies the Seller may have. 8.10 The Seller reserves the right to refuse the return of Goods supplied to the Buyer’s specific Order which is not held in stock by the Seller, or is a large quantity (at the Sellers sole discretion), or is bespoke Order. All cancellations of such Orders must be confirmed in Writing prior to the Goods being manufactured and/or despatched, otherwise all such Orders shall be non-refundable. The Buyer will be liable for the Order price of the Goods where they have been specially made to the Buyers instructions and the Order of any such Goods cannot be cancelled. 8.11 The Seller shall not be liable to the Buyer by reason of any representation or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer. The Seller’s liability to the Buyer under the Contract shall not exceed the price of the Goods. 8.12 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to a Force Majeure. Cancellation and return 9.1 If the Customer purchases the Products using the Sellers website or telephone number, then under the Distance Selling Regulations, customers have the right to cancel their purchase up to 7 working days starting the day after delivery. This only applies to consumers, and business purchases are non-refundable. A 15% re-stocking fee may be charged. 9.2 If the Customer elects to cancel the purchase, they shall at their own cost return the Products to the address provided by the seller in writing, within 7 days from cancellation notice given to the Seller in writing. 9.3 If the Product are IT or Electrical and Mechanical equipment, the product can only be returned in original packaging, and in unused and unopened condition. Whilst the Products are in the possession of the Customer, the Customer shall be under a statutory duty to take reasonable care of the Products. 9.4 The Seller will refund the purchase price within a period of 30 days from the date of cancellation to Customer’s bank account as provided in writing. 9.5 Any products which are being returned must include all the items which were received in the original shipment including pipes, manuals, and any accessories included. It is Buyer’s responsibility to ensure that you package the product well. Seller cannot accept liability for goods which are damaged in transit and a refund or replacement may not be provided. Delivery Faulty Goods 10.1 If product purchased develops a fault within 7 days of you purchasing it, Buyer shall in the first instance contact the relevant manufacturer as per the warranty mentioned above. If the product develops a fault within the first 7 days, and the manufacturer asks Buyer to return the item to the Seller in writing, then the Seller will arrange to collect and replace the faulty parts. If the goods were installed by company designed in writing by the Seller, then the Seller takes responsibility for dismounting and collection of goods free of charge. 10.2 Any products which are being returned must include all the items that you received in the original shipment including packaging, pipes, manuals, and any accessories included. It is Buyer’s responsibility to ensure that all. Seller cannot accept liability for goods which are damaged in transit and a refund or replacement may not be provided. 10.3 All returned products will be tested to confirm any fault and only then is a refund or replacement applied. All goods which are received in full working order will be returned to Buyer at Buyer’s cost and can be re-installed at Buyer’s cost. Indemnity 11.1 If the Goods are to be manufactured or any process is to be applied to the Goods by the Seller in accordance with a specification submitted by the Buyer, the Buyer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of any claim for infringement of any patent, copyright, design, trade mark or other industrial or intellectual property rights of any other person which results from the Seller’s use of the Buyer’s specification. 11.2 Without prejudice to any duty of the Buyer at common law, the Seller shall be entitled to require the Buyer to take such steps as the Seller may reasonably require to mitigate or reduce any such loss, damages, costs or expenses for which the Seller is liable to indemnify the Buyer under this clause. 11.3 The Seller will have no liability to the Buyer for any losses, damages or expenses arising from the Buyers use or inability to use or access the Sellers website or from any action taken (or refrained from being taken) as a result of using the Sellers website. Termination 12.1 The Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Goods have been delivered but not paid for, then price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary if: 12.1.1 the Buyer commits a breach of any of the these Conditions; 12.1.2 any distress, execution, or other legal process is levied upon any of the assets of the Buyer; 12.1.3 the Buyer enters into any arrangement or composition with its creditors, commits any act of bankruptcy, or (being a corporation) if an order is made or an effective resolution is passed for its winding up (except for the purpose of amalgamation or reconstruction), or if a petition is presented to the court, or if a receiver, administrative receiver, or administrator is appointed in respect of the whole, or any part of, the Buyer’s undertaking or assets; 12.1.4 in the case of a company the Buyer ceases, or threatens to cease, to carry on its business; 12.1.5 the financial position of the Buyer deteriorates to such an extent, that in the opinion of the Seller, the capability of the Buyer adequately to fulfil its obligations under these Conditions, has been placed in jeopardy; 12.1.6 the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer; 12.1.7 the Buyer does not pay any money due from it to the Seller, on or before the Due Date; 12.1.8 there is any breach by the Buyer of these Conditions (other than the non payment of money), and the Buyer is unable to remedy the breach within 14 days notice, in Writing, by the Seller to the Buyer; 12.1.9 by reason of an event of Force Majeure, either party is materially prevented from performing its obligations for a period of 3 consecutive calendar months. General Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice. No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision. No variation to these Conditions shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller. The Seller may transfer, assign, charge, sub-contract our rights and obligations under these Conditions at any time during this agreement, and this will not affect the Buyers rights. The Buyer may not assign, transfer, charge or sub-contract any of its rights or obligations under these Conditions including but not limited to any third party or parent company. Unless otherwise stated, the copyright, logo, database right and other intellectual property rights in all material (including without limitation the database, design, text, photographs, graphical images and layout) are owned by Seller or its licensors is protected by international copyright, authors’ rights and database right laws. The compilation of all content is the exclusive property of the Seller and our affiliates and is protected by United Kingdom and international copyright and database right laws. Third parties cannot benefit from this Agreement under The Contracts (Rights of Third Parties) Act 1999. Entire Agreement 14.1 These Conditions, and the Contract referred to herein, represent the entire agreement between the Seller and the Buyer, and supersede any prior agreement, understanding, or arrangement between the parties, whether oral or in Writing. 14.2 If any provision contained in these Conditions is determined by a court of competent jurisdiction to be illegal, invalid or otherwise unenforceable, in whole or in part that provision or and the remainder of the provision in question shall be severed from these Conditions, and the remaining provisions shall continue in full force and effect. Governing Law and Jurisdiction These Conditions shall be governed by, and construed in accordance with, English law. Disputes arising in connection with these Conditions shall be subject to the exclusive jurisdiction of the English courts. Holiday Special Sale Cras rutrum blandit sem, molestie consequat erat luctus vel. Cras nunc est, laoreet sit amet ligula et, eleifend commodo dui. Become a Vendor Cras rutrum blandit sem, molestie consequat erat luctus vel. Cras nunc est, laoreet sit amet ligula et, eleifend commodo dui.
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Članak 1. Definicije U ovim uvjetima prodaje Prodavatelj je trgovačko društvo TELEKTRA d.o.o. (OIB 26422068688), Sesvete, Industrijska cesta 15, a Kupac je svaka pravna ili fizička osoba koja kupuje predmete i/ili usluge koje Prodavatelj prodaje. Ugovor je sporazum o kupoprodaji predmeta i/ili usluga koje Prodavatelj prodaje, sklopljen putem ponude prodavatelja koju Kupac prihvati. Članak 2. Temelj ugovora Ponuda Prodavatelja je pisani prijedlog, uključujući i ponudu učinjenu elektroničkim putem, za sklapanje ugovora poslan određenoj pravnoj ili fizičkoj osobi koji sadrži sve bitne sastojke ugovora. Narudžba Kupca je poziv Prodavatelju da učini ponudu Kupcu. Prodavatelj nije vezan svojom ponudom, te isključuje svoju obvezu da održi ponudu. Sve ponude učinjene Kupcima moraju biti u skladu sa ovim Općim uvjetima poslovanja, a uvjeti Kupca koji su u suprotnosti s ovim Općim uvjetima poslovanja ne primjenjuju se, osim ako Prodavatelj izričito pristane u pisanom obliku na njihovu primjenu. Jednom dani pristanak odnosi se samo na pravni posao za koji je dan. Kada Prodavatelj primi pisanu izjavu Kupca da prihvaća ponudu, uključujući i izjavu u elektroničkom obliku, smatra se da je sklopljen Ugovor o kupoprodaji. Smatra se da je Ugovor o kupoprodaji sklopljen i kada Kupac prihvati dostavu robe upućene od Prodavatelja. Sklapanjem Ugovora o kupoprodaji smatrat će se da je Kupac prihvatio ove Opće uvjete poslovanje i da je odustao od vlastitih uvjeta koji su u suprotnosti sa ovim uvjetima. Niti jedna narudžba učinjena od strane Kupca prema Prodavatelju se neće smatrati prihvaćenom od strane Prodavatelja ako isti po toj narudži ne učini Ponudu u pisanom obliku, uključujući i elektronički oblik, ili po toj narudžbi ne isporuči robu Kupcu. Prodavatelj će u svakoj Ponudi navesti rok u kojem je vezan svojom ponudom, te je isti vezan Ponudom samo do isteka tog roka koji je u ponudi naznačio. Ako prodavatelj u ponudi nije naveo rok kojim je vezan svojom ponudom, onda je rok valjanosti ponude 30 dana od datuma navedenog na ponudi, s tim da Prodavatelj u pisanom obliku, uključujući i elektronički oblik, može produljiti taj rok valjanosti. Članak 3. Cijena Kupoprodajne cijene navedene u ponudi vrijede samo za onu robu koja je predmet Ponude i samo u roku u kojem je Prodavatelj vezan svojom ponudom odnosno ako taj rok u ponudi nije naveden onda u roku od 30 dana od datuma ponude, osim ako prodavatelj pisanim putem, uključujući i elektronički oblik, ne produlji taj rok. Ako se Narudžba zaprimi u roku u kojem je prodavatelj vezan Ponudom, cijena u Ponudi ostati će valjana za dostavu u razumnom razdoblju od tog datuma. Međutim, ako isporuka kasni iz bilo kojeg razloga, Prodavatelj će imati pravo obračunati cijenu prema cijenama važećima na datum isporuke. Cijene uključuju isporuku fco skladište Prodavatelja, osim ako nije drugačije navedeno u Ponudi. Ako adresa dostave nije navedena Prodavatelju u vrijeme slanja ponude, Prodavatelj zadržava pravo naplatiti dodatne troškove dostave ako pristane na alternativnu adresu dostave. Prodavatelj može naplatiti veću cijenu od one navedene u Ponudi kada se troškovi Prodavatelja prilikom dostave i/ili isporuke robe Kupcu iz bilo kojeg razloga povećaju, ili kada se dostava i/ili isporuka robe promijeni ili kasni jer Kupac nije dostavio informacije, kasni s odobravanjem nacrta i specifikacija i/ili izmijeni zahtjeve ili što drugo, te drugim situacijama do kojih je došlo krivnjom, propustom Kupca ili slučajem koji mu se dogodio. Valuta plaćanja su kune (Kn), osim ako se ne dogovori drugačije, a dodatno će se obračunati i PDV po primjenjivoj stopi. Članak 4. Dostava Dostava se sastoji se od dostave robe ili pokušaja dostave robe na ugovorenu adresu dostave, ili ako Kupac dolazi Prodavatelju po robu, preuzimanjem Robe od strane Kupca ili njegovog dostavljača. Kada mjesto dostave i predaje nije određeno ugovorom, roba se predaje u mjestu u kojem Prodavatelj ima sjedište u trenutku sklapanja ugovora. Kada je prema ugovoru potrebno izvršiti prijevoz, dostava je izvršena uručenjem stvari prijevozniku. Rokovi dostave su okvirni, osim u slučaju pisane potvrde Prodavatelja o prihvaćanju fiksnog termina dostave, no ni tada Prodavatelj neće biti odgovoran za zakašnjenje ako je do njega došlo zbog uzroka ili slučaja koji mu se dogodio a na koji nije mogao utjecati. Kod dostave uređaja rokovi dostave počinju teći tek od dana kada su riješena sva tehnička pitanja. Dostavom robe Kupcu rizik slučajne propasti ili oštećenja robe prelazi na Kupca. Ako dostava robe nije izvršena zbog uzroka ili slučaja koji se Prodavatelju dogodio ili u slučaju Kupčeva zakašnjenja zbog bilo kojeg razloga, rizik prelazi na Kupca u trenutku kada je trebalo izvršiti dostavu. Kupac će obavijestiti Prodavatelja o bilo kakvom manjku i/ili ako se roba ne dostavi u roku 48 sati od dogovorenog datuma dostave. Količina bilo koje pošiljke Robe, kako je zabilježi prodavatelj na otpremnici, bit će konačan dokaz količine koju je Kupac primio prilikom dostave. Bilo kakva odgovornost Prodavatelja za neisporuku ili manjkavu isporuku Robe ograničena je na zamjenu Robe u roku od 8 dana ili izdavanje knjižne obavijesti po izdanom računu za tu Robu. Ako je Kupac uzrokovao zakašnjenje dolaska po robu ili zakašnjenje dostave robe svojim činom, propustom ili slučajem koji mu se dogodio, Prodavatelj može prema vlastitom izboru: A ) dogovoriti skladištenje Robe, a Kupac će nadoknaditi Prodavatelju sve troškove koji nastanu, obračunati na temelju jedne palete tjedno (ili njezinog dijela) s uključenim fiktivnim troškovima skladištenja i osiguranja u vlastitom prostoru Prodavatelja; B ) raskinuti Ugovor bez ikakve odgovornosti prema Kupcu. Ako uslijed okolnosti ili slučaja na strani Prodavatelja koji mu se dogodio a na koji nije mogao utjecati mora zadržati Robu, bilo dovršenu ili ne, Prodavatelj ima pravo izdati račun kao da je Roba dostavljena. Članak 5. Uvjeti plaćanja Kupac je dužan, osim ako se ne dogovori i indosira kredit ili drugi uvjeti plaćanja po Ponudi, u roku 30 dana od datuma izdavanja računa Prodavatelju isplatitii kupoprodajnu cijenu u cijelosti. Kupac je dužan platiti kupoprodajnu cijenu u vrijeme i na mjestu odnosno na način određen u ugovoru i ovim Općim uvjetima poslovanja. Prodavatelj ima pravo zaračunati i naplatiti Kupcu i zatezne kamate na sve dospjele a neplaćene iznose od datuma dospjeća pa do naplate prema kamatnoj stopi koja se određuje za svako polugodište uvećanjem eskontne stope Hrvatske narodne banke koja je vrijedila zadnjeg dana polugodišta koje je prethodilo tekućem polugodištu za osam postotnih poena. Kupac ne može odbiti platiti kupoprodajnu cijenu u trenutku njezina dospjeća zbog bilo kakvog nedostatka robe, jer time Kupac pada u zakašnjenje i Prodavatelj je ovlašten na iznos glavnice zaračunati mu i naplatiti zatezne kamate. Kupac je dužan u cijelosti isplatiti kupoprodajnu cijenu na dan dospjeća sukladno ugovoru i ovim Općim uvjetima poslovanja, te nema pravo iznos kupoprodajne cijene smanjiti radi nadoknade, protupotraživanja, popusta, sniženja ili iz bilo kojeg drugog razloga. Ako Kupac ne isplati kupoprodajnu cijenu na dan dospijeća, Prodavatelj ima pravo odgoditi dostavu robe ili usluga i/ili otkazati ugovor i svaki drugi pravni posao skloljen s Kupcem bez bilo kakve odgovornosti prema Kupcu. Prodavatelj ima pravo podnijeti tužbu radi isplate kupoprodajne cijene ili njezina dijela, bez obzira je li preneseno vlasništvo nad robom na Kupca. Roba koja je predmet ugovora o kupoprodaji ostaje vlasništvo Prodavatelja sve do potpune isplate kupoprodajne cijene i zateznih kamata u slučaju zakašnjenja s plaćanjem. Ukoliko se roba nalazi kod kupca od trenutka dostave robe on odgovara za slučajnu propast ili oštećenje robe, a ukoliko robu drži na skladištu za vrijeme trajanja pridržaja prava vlasništva dužan je skladištiti ju odvojeno od ostale robe, te vidljivo naznačiti na robi da su vlasništvo prodavatelja ( kupoprodaja s pridržajem prava vlasništva ). Kupac se obvezuje bez odlaganja izvijestiti Prodavatelja o svakoj šteti koja nastane na robi, kao i o svakom postupku ovrhe, osiguranja, stečaja i slučno, koji bi se trebali provesti na robi ili za posljedicu mogu imati povredu pridržaja prava vlasništva Prodavatelja, jer u suprotnom odgovara Prodavatelju za štetu koja mu time nastane. Članak 6. Prava intelektualnog vlasništva Bilo kakvo autorsko pravo, pravo na dizajn ili druga prava intelektualnog vlasništva na robi ili uslugama Prodavatelja,ostaju vlasništvo Prodavatelja ili njegovog davatelja licence. Članak 7. Licenca za softver Nakon predaje robe Kupcu, Prodavatelj dodjeljuje Kupcu neekskluzivnu licencu za korištenje bilo kakvog softvera ugrađenog u Robu ( u daljnjem tekstu: „Softver“) isključivo u svezi s Robom. Softver sadrži povjerljive informacije o Prodavatelju i/ili njegovom davatelju licence, te je Softver zajedno sa svim takvim povjerljivim informacijama isključivo vlasništvo Prodavatelja i/ili njegovog davatelja licence. Osim u opsegu dozvoljenom zakonom Kupac neće: A ) kopirati Softver u cijelosti ili djelomično; B ) dekompilirati, rastavljati ili obrnuto sastavljati Softver u cijelosti ili koji njegov dio iz objektivnog koda u odredišni kod. Osim kao dio Robe, Kupac neće: A ) mijenjati, spajati ili kombinirati Softver u cijelosti ili bilo koji njegov dio s bilo kojim drugim softverom ili dokumentacijom; B ) dodijeliti, prenijeti, prodati, iznajmiti, unajmiti, puniti ili na neki drugi način baviti se ili opteretiti Softver, ili ga koristiti ili stavljati na raspolaganje bilo kojoj trećoj pravnoj ili fizičkoj osobi. Softver, kako je izmijenjen ili spojen temeljem ovih Uvjeta ostaje podložan ovim Uvjetima. Članak 8. Puštanje u pogon Kad je Prodavatelj dostavio Robu Kupcu, Kupac će ju u potpunosti i na odgovarajući način instalirati prije datuma puštanja u pogon na koji je pristao Prodavatelj. Prodavatelj nije odgovoran za bilo kakvo oštećenje, gubitak ili štetu izazvanu Kupcu ili trećoj osobi za vrijeme instalacije robe ili kao posljedica instalacije ili u svezi s instalacijom robe. Prodavatelj nije odgovoran ni za kašnjenje s puštanjem u pogon ako Kupac ne uspije instalirati robu u potpunosti i na odgovarajući način prije datuma puštanja u pogon. U opsegu u kojem Kupac nije u potpunosti ili na odgovarajući način instalirao robu prije datuma puštanja u pogon, Prodavatelj ima pravo po vlastitom izboru na sljedeće: A ) na raskid ugovora i naknadu štete, kao i naknadu za rad i vrijeme koje je prodavatelj uložio; B ) zahtijevati od Kupca da u roku koji mu Prodavatelj ostavi ispravi instalacijske pogreške i/ili dovrši instalaciju na odgovarajući način, te ukoliko Kupac to ne učini u ostavljenom roku, Prodavatelj ima pravo na raskid ugovora i naknadu štete, kao i na naknadu za rad i vrijeme koje je uložio. Prodavatelj može sam ispraviti pogreške i/ili dovršiti instalaciju na odgovarajući način i naplatiti to Kupcu. Kupac će omogućiti Prodavatelju ili njegovom ovlaštenom predstavniku pristup prostoru, sustavima, podacima, uredima ili ostalim objektima svojih krajnjih korisnika, na licu mjesta ili na daljinu, kako bi Prodavatelj dao dopuštenje radi puštanja u pogon. Kupac će osigurati da on ili njegov krajnji klijent imaju odgovarajuće postupke sigurnosnog kopiranja, osiguranja i provjere virusa u svim računalnim objektima kako bi Prodavatelj dao suglasnost za puštanje u pogon. Prodavatelj nije odgovoran za bilo kakve viruse, trojanske konje ili slične destruktivne programe, programe koji remete rad ili ga smetaju, a koji se nalaze ili su doneseni u sustave Softvera opreme Kupca ili krajnjeg klijenta za vrijeme obavljanja puštanja u pogon ili nečeg drugog. Prodavateljevi inženjeri za puštanje u pogon pridržavat će se Prodavateljevih pravila zaštite na radu i zaštite sigurnosti zdravlja, kada se nalaze na objektu Kupca ili krajnjeg klijenta u svrhu obavljanja puštanja u pogon, te će postupati savjesno i brižljivo, sukladno pravilima struke, u skladu sa zakonom, te sukladno obavijestima dobivenim vezano uz objekt, a koje obavijesti moraju dobiti najmanje 7 dana prije puštanja u pogon. Prodavateljeva pravila zaštite na radu i zaštite sigurnosti radnika dostupna su Kupcu i krajnjim klijentima na pisani zahtjev, uključujući i elektronički oblik. Kupac je dužan nadoknaditi svu štetu Prodavatelju ili trećoj osobi koja nastane za vrijeme puštanja u pogon ili kao posljedica puštanja u pogon. Bez obzira što je Prodavatelj preuzeo puštanje u pogon robe, roba će se smatrati dostavljenom Kupcu sukladno s uvjetima iz čl. 4. Prodavtelj nije odgovoran za robu i ne snosi odgovornost za instalaciju robe, što je isključiva odgovornost Kupca. Članak 9. Raskid Prodavatelj može u bilo kojem trenutku raskinuti Ugovor putem pisane obavijesti Kupcu, u slučaju da: A ) Kupac ne izvrši obveze preuzete ugovorom i ovim uvjetima, niti to učini u daljnjem roku od 7 dana nakon što je to njega zatreženo od strane Prodavatelja u pisanom obliku; B ) se nad Kupcem pokrene postupak likvidacije ili stečaja ili prijeti opasnost da Kupac neće moći izvršiti obveze preuzete ugovorom i ovim uvjetima. Kupac ne može, bez prethodne suglasnosti Prodavatelja u pisanom obliku, mijenjati odredbe ugovora na bilo koji način, uključujući i količinu ili vrstu Robe. U slučaju da je dogovoren bilo kakav prekid ili varijacija, Prodavatelj može primijeniti cijene, vremenske baze ili bilo koje druge uvjete sukladno s tim, te može naplatiti naknade za rukovanje ili druge naknade ako to smatra prikladnim, prema vlastitom nahođenju. Po raskidu ugovora iz bilo kojeg razloga, sva dugovanja za robu odmah dospjevaju na naplatu Kupcu. Članak 10. ODGOVORNOST ZA NEDOSTATKE Prodavatelj neće biti odgovoran prema Kupcu ili trećoj osobi u vezi s bilo kakvim izjavama, predstavljanjima, uvjetima, izrečenim ili podrazumijevanim koji se odnose na robu ili dostavu, te neće biti izdano nikakvo jamstvo, osim jamstva prava vlasništva i jamstva iz članka 10. ovih uvjeta, niti će vrijediti ikakva jamstva osim onih iz Ponude, a Kupac sklapanjem ugovora potvrđuje da je odabrao robu utržive kvalitete i prikladnu za njezine posebne svrhe. Kupac je dužan podmiriti potraživanja trećih osoba u pogledu dostave ili korištenja robe, osim u opsegu u kojem je Prodavatelj odgovoran Kupcu sukladno Ugovoru i ovim uvjetima. Prodavatelj ima pravo napraviti promjene u dizajnu robe koje neće umanjiti njezinu učinkovitost ili vizualnu dopadljvost, te će dostava istih u takvom stanju biti sukladna ugovoru i ovim uvjetima. Svi uzorci, nacrti, opisi, specifikacije i oglasi koje izda Prodavatelj, te svi opisi ili ilustracije sadržani u katalozima ili brošurama uzorku ili modelu. Prodavatelj jamči da stvar nema materijalnih nedostataka. Ukoliko kupljena roba ima materijane nedostatke o kojim je kupac pisanim putem izvjestio Prodavatelja u za to zakonom utvrđenim rokovima, Prodavatelj će nedostatak ukloniti ili zamijeniti isporučenu robu robom bez nedostatka, u razumnom roku. Odgovornost za materijalne nedostatke rabljenih i izložbenih proizvoda je isključena, osim kod potrošačkih ugovora, u smislu Zakona o obveznim odnosima. Kod potrošačkih ugovora Prodavatelj ne odgovara za skrivene nedostatke rabljenih proizvoda koji se pokažu nakon proteka godine dana od predaje stvari Kupcu. Prava Kupca vezana uz materijalne nedostatke kupljene robe prestaju u rokovima utvrđenim zakonom. Kupac je obvezan pregledati robu i obavijestiti prodavatelja o eventulanim nedostacima u zakonom predviđenim rokovima, inače gubi prava koja bi mu po toj osnovi mogla pripadati. Prodavatelj ne jamči da će roba biti pogodna za bilo koju osobitu svrhu ili da će Softver raditi bez prekida i bez grešaka, te je odgovornost u cijelosti na Kupcu da osigura pridržavanje specifikacija i zahtjeva njegovog krajnjeg klijenta. Nakon primitka obavijesti o nedostacima na robi, Prodavatelj će odrediti je li do nedostatka došlo u zamjenjivom dijelu ili je nedostatak u jednom od materijala ili izradi dijela materijala koji nije zamjenjiv. Ako Prodavatelj utvrdi da su nedostatci u materijalu, te da se ne radi o zamjenjivom dijelu, Prodavatelj će, po vlastitom izboru, ili dostaviti i instalirati zamjenu za oštećenu robu ili odgovarajući dio o vlastitom trošku, ili će vratiti novac koji je za isti dobio prilikom kupoprodaje. Ako prodavatelj utvrdi da su nedostaci u izradi, te da se ne radi o zamjenjivom dijelu, Prodavatelj će, po vlastitom izboru ili popraviti ili dobaviti i instalirati zamjenu za oštećenu robu o vlastitom trošku, ili će vratiti novac koji je za isti dobio prilikom kupoprodaje. Ako Prodavatelj utvrdi da se radi o nedostatku u zamjenjivom dijelu, Prodavatelj će dostaviti samo zamjenski dio, ali neće imati daljnju odgovornost u pogledu tog dijela. Prodavatelj ne jamči za ispravnost robe, ako se roba održava ili koristi na bilo koji drugi način osim sukladno s uputama Prodavatelja ili proizvođača, te dobrom inženjerskom praksom, ili ako nedostatak proizlazi iz nezgode ili nemarnog odnosa Kupca prema robi, ili ako je Roba primijenjena ili modificirana na bilo koji način, ili ako je robu popravljala bilo koja druga osoba osim Prodavatelja, ili ako je roba neispravno instalirana ili servisirana, ili nedostatak proizlazi iz bilo kojeg uzroka ili okolnosti izvan kontrole i utjecaja Prodavatelja. Kupac je dužan na zahtjev Prodavatelja dostaviti točne i pouzdane podatke o konstrukciji stropa i rasvjetnim tijelima, a Prodavatelj će se osloniti na točnost i prikladnost specifikacija koje mu je Kupac dostavio, te u slučaju dostave netočnih i neprikladnih podataka od strane Kupca isključena je odgovornost Prodavatelja za štetu koja pri tome nastane, a Kupac je u obvezi podmiriti svoja dugovanja prema Prodavatelju. Članak 11. Jamstvo Prodavatelj jamči kupcu za ispravnosti prodane robe u roku od dvije godine od dana predaje robe kupcu odnosno prema garantnom roku proizvođača. U slučaju da stvar nije ispravna kroz razdoblje od dvije godine od predaje kupcu, kupac može zahtijevati od prodavatelja da stvar popravi u razumnom roku ili da mu preda drugu stvar koja je ispravna. Ovo pravo kupac može ostvariti tijekom jamstvenog roka od dvije godine od dana predaje stvari kupcu.Zahtjeve s osnova jamstava kupac u razoblju od dvije godine od dana primitka robe može uputiti prodavatelju na njegovu adresu sjedišta pisanim putem uključujući i elektronički oblik. Jamstveni rok se produljuje onoliko koliko je trajao popravak robe, a u slučaju zamjene robe jamstveni rok počinje teći iznova počevši od zamjene. Trošak prijevoza stvari radi popravka ili zamjene, kao i rizik za propast i oštećenje stvari za to vrijeme, pada na kupca. Jamstvo, također, ne obuhvaća sporedne troškove kao što su sklapanje, rasklapanje, demontaža i montaža, transport, zbrinjavanje popravljenog odnosno novog proizvoda, vožnja, režijski sati dizalice, skele i slični troškovi. Jamstvo ne obuhvaća potrošne dijelove opreme kao što su žarulje, baterije, starteri i slični dijelovi. Sve ove troškove snosi kupac. Članak 12. Općenito Bilo kakvo održavanje i podrška koju Prodavatelj pruža Kupcu ili kranjem klijentu Kupca regulirana je zasebnim uvjetima Prodavatelja o održavanju i podršci, a primjerak istih dostupan je na pisani zahtjev. Svi dogovori između prodavatelja i Kupca obvezno moraju biti u pisanom obliku kako bi bili važeći. Isto vrijedi i za odricanje od pisanog oblika. Kupac ne može prenijeti na treću osobu svoja prava ili obveze koja proizlaze iz Ugovora i ovih uvjeta bez prethodnog pisanog pristanka Prodavatelja. Prodavatelj može prenijeti na treću osobu ili sklopiti podugovor s trećom osobom o svim i bilo kojem od svojih prava i obveza koja proizlaze iz Ugovoru i ovih uvjeta bez pristanka Kupca Nikakav propust ili kašnjenje Prodavatelja u izvršavanju kojeg od prava koja mu pripadaju Ugovorom ili ovim uvjetima neće se smatrati odricanjem od tog prava. Ukoliko je jedna ili više odredaba ugovora ili ovih uvjeta ništava, neprovediva ili postane takva, to neće utjecati na valjanost ostalih odredbi koje ostaju važeće, ukoliko se i bez takvih odredbi može ostvariti svrha ugovora. Na ugovorne odnose između Prodavatelja i Kupca primjenjuje se pravo Republike Hrvatske. Za sporove iz ugovora, u vezi s ugovorom ili ovim uvjetima mjesno je nadležan stvarno nadležni sud u Zagrebu. TELEKTRA d.o.o. zastupana po direktoru Miranu Kovačeku