http___www.twoo.com_about_lng_hr_1.xml
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Helpdesk Helpdesk / General - How can I change the amount of mail notifications I receive? - How do I send someone a message? - How can I activate Twoo Unlimited? - How can I change what I’m looking for? - I've forgotten my password. What do I do? - I want to change my birth year - How can I add a photo? - How can I change my e-mail address? - How can I block users? - How do I delete my account? Top Questions What is Twoo? Twoo is the most fun way to meet new people in your area. Fun Meeting new people doesn't have to be difficult at all. Twoo is all about chatting, sharing photos and meeting new people. This way you will never feel alone. Chat The first thing you want to do when you see a nice profile is starting a conversation, right? We promise you lots of people who are eager to have a chat. With real people No fake profiles on Twoo. You should feel safe and have lots of fun! It's up to you So what do you want to do? Are you looking for a smile? A laugh? Maybe a stream of positive energy? A good friend? How about a date? It's up to you! Are there any rules? We don't have many rules, and hope you'll respect them. If not we won't hesitate to block your account in order to keep this a fun and secure place. You can find the rules in the Code of Conduct, Terms & Conditions and Privacy Policy. How much does it cost? You can try Twoo for free: register, create a profile, add photos, meet and chat with people for free. Want to have more options? Then get yourself an Unlimited account! I've forgotten my password. What do I do? Click on the 'Forgot your password?' link on the sign in page and follow the instructions. What do I do if I don't receive a confirmation e-mail after registering? First check your trash or junk folder for the confirmation e-mail. If it's not there, try resending the confirmation mail on the Twoo homepage. If the problem continues send us a message stating your problem. We'll look into it as soon as possible. How do I become a member? Simply click on the 'Sign up' link on the homepage and follow the instructions. You need a valid e-mail address to complete the registration process. You can also log in with your Facebook account. What is my login? Your login is the e-mail address that you used when you registered on Twoo. How do I log out? To log out, click the little arrow next to your avatar in the upper right corner of the page. Then click the 'Log out' button. Hope to see you back soon! I get unwanted invitations to join Twoo. Twoo only sends invitations in the name of and on behalf of Twoo users and only if one of your friends has requested this. Twoo users can invite their contacts to see their profiles. Like this, Twoo wants to help its users to share their profiles. However, if you no longer wish to receive invitations from Twoo, you can block your e-mail address by clicking the unsubscribe link at the bottom of the e-mail. Please note that in this case, you will no longer be able to receive any e-mails from Twoo. Twoo sends invitations to my e-mail contacts without my permission! We would like to inform you that we respect your privacy and we will never do anything without your consent. During the registration process and later we offer you the possibility to import your contacts from other platforms, to make inviting your friends easier. Then you can choose whether you want to actually invite them or not. Everyone who received an invitation, may at any time unsubscribe from receiving Twoo e-mails by clicking the link at the bottom of the message and thereby blocking their e-mail address on our mailing list. How do I delete a photo? Go to your Profile and click the photo you want to delete. Click 'Delete' in the menu at the right hand-side of the photo. Remember: deleting photos cannot be undone. How can I get access to someone’s private photos? If someone has private photos, you'll see a counter for private photos on his/her profile. Click it and ask permission to see those private photos. A message will be sent to the person, requesting access to the private photos. How many photos can I add on my Twoo profile? We know that adding photos on your Twoo profile is crucial for boosting your popularity on Twoo. You can add as many as 25 photos! If you feel your photos are not up to date, simply delete the old ones to make some space for your new and fresh look! How can I add a photo using my mobile phone? Go to your profile on the Twoo mobile site. Click the + sign next to the category in which you want to add a photo. Follow the steps. How do I edit my profile? Click on 'Profile' and click 'Edit' next to the section of your profile you want to change. You can change your basic info (such as your name and location) and any additional info (your looks, your favourites...) Don't forget to save your changes! I want to change my birth year Due to safety reasons, you can only change your birthday once. If you made a mistake in your birth year and can't change it yourself anymore, please contact the Helpdesk with a scan of your ID so we can correct it for you. I want to change my gender Due to safety reasons, you can only change your gender once. If you made a mistake in your gender and can't change it yourself anymore, please contact the Helpdesk with a scan of your ID so we can correct it for you. Do I have to fill out all profile questions? You can answer as many or as few questions as you like. However, the more information you fill out, the easier it will be for us to find interesting people for you. As a guideline: give as much info as you would like to see from others. That's fair, no? How can I add a photo? Go to your Twoo profile and click 'Add photo'. Follow the steps. How can I stop access to my private photos? To disable access to your private photos, go to Private Access in your Settings and click Edit. Select the people that no longer should have access to your private photos and hit the 'Remove selected' button. What photo format is allowed? Make sure the format of your photo is GIF, JPG or PNG. Your photo can't be larger than 15MB. Your photo needs to be at least 150 x 150 pixels (width and height). What kind of photos can I add? Any photo you add is subject to our Terms & Conditions and our Code of Conduct. Please read them through before adding your photos. What is the difference between profile photos, public photos and private photos? A profile photo needs to show your face in a clear and recognisable way. In your public folder, you can add all other photos you would like to share, except for nudity (bare buttocks, naked breasts...) Photos that contain nudity or that are erotic belong in your private photos set. Explicit nudity (genitals, anuses...) or porn are not allowed anywhere on Twoo. Our moderators can move photos from one set to another, or block the photos completely if they don't respect our Terms of Use. How are photos moderated? All photos are subject to our Terms & Conditions and our Code of Conduct. Our moderators will check all photos you add and will move photos to another set when needed or even block the photo when needed. How can I show my profile in Discover? Based on filter preferences, people are proposed to one another. All of this happens automatically! There's nothing you need to do, but adding a photo and filling out your info on your profile. What happens if I don’t like someone in Discover? Nothing will happen, we will only make sure you're not proposed to one another again. What happens if I like someone that also likes me? You have a match! You will see each other in 'Your matches', so you can easily start chatting if your match is online. Congratulations! How can I appear more frequently in Discover? For a small fee, we will put you 100 extra times in Discover. Click 'Get seen 100x in Discover' on your Profile to get started. What happens if someone likes me in a game? People that like you are shown in 'Who likes me'. If you're also interested in them, please indicate that, so they are shown in 'Your matches'. People you are interested in are shown in 'Who you like'. As soon as they've indicated they are also interested in you, you'll see them in 'Your matches'. How can I change what I’m looking for? You can edit your preferences on your profile page or in the search filter. How do you decide whom to propose to me in my search results? Twoo has the smartest technology for matching. We aren't only looking into your preferences, but also into the preferences of people interested in you. How can I get seen more often in Search? First in Search puts you at the top of the search results for 24 hours. You can see who’s using First in Search from the orange icon in the top left of their profile photo. On average, people who use First in Search get more than twice as many likes, nearly 3 times as many visitors and double the messages than users who don’t. You can make yourself First in Search from the Boost page, or by using the button at the top of Search. How do I send someone a message? Visit the profile of the person you want to contact. Hit Chat and type what you want to say in the text box. Enjoy chatting on Twoo! How do I know when I have a new message? A notification will be shown if you have new messages. Click on the notification bubble to open the new message. Note that you can also indicate that you want to receive mail notifications if you've received a new message. To receive mail notifications, go to Settings and edit your notification settings. How do I know if one of my contacts is online? A green dot (online) on the profile or next to the profile photo indicates that someone is online. How do I know if someone has received and read my message? Only Twoo Unlimited users can see if receivers have already read their messages. Activate now! Why can’t I change my online status? Your online status is changed automatically. Once you sign in your status changes to online. If you are idle for 5 minutes, your status changes to offline. How many messages can I send daily? Nobody likes spam. By limiting new contacts per day, we hope to improve the site experience for all our users. If you activate Unlimited you can contact more people every day. How do I add a new line in a chat? If you want to add a new line in your message, press Alt+Enter. The cursor will move to the line below rather than sending the message immediately. Hit 'Enter' to send the message. What is Twoo Unlimited? You can do most things on Twoo for free. Activating Unlimited gives you access to a range of awesome features that give you the advantage when looking to meet great new people. You can see everyone who likes you, whether people have read your messages, who has added you to their favourites or has been checking you out and more! With Twoo Unlimited, you’ll never miss an opportunity to meet someone amazing. How can I activate Twoo Unlimited? Click the 'Upgrade' link at the top right to find out all about upgrading your account. If you have any problems upgrading, please contact us at unlimited@twoo.com and we’ll get back to you as soon as possible. What’s the difference between Twoo Unlimited and Twoo Credits? Twoo Unlimited unlocks a range of great features, such as seeing who likes you, who has read your messages, or the ability to browse invisibly. Twoo Credits can be used to boost your popularity, by putting yourself in the Spotlight at the top of Twoo, or First in Search results for people looking for people like you. They are two separate ways to enhance your Twoo experience. Combining them gives you the ultimate Twoo experience! HINT: Twoo Unlimited members often get special discounts on Twoo Credits. How much does Twoo Unlimited cost? There are numerous Twoo Unlimited packages available and prices may vary from time to time as we run promotions. HINT: It’s cheaper to buy our longer packages, for which the cost per month is reduced by up to 40%. Is Twoo Unlimited always ‘unlimited’? Twoo Unlimited allows you to contact an extra 10 people per day. We don’t make this unlimited in order to make sure our members don’t get too overloaded with messages. This also means that you’re more likely to get a response. Everyone’s a winner! How can I browse invisibly? To browse invisibly, you need to activate Unlimited. If you have an Unlimited account, you can enable invisible browsing in the right-hand menu. Is my payment secure? Twoo uses completely secure partners to process your Unlimited or Credits payments. We never see your payment details, they are encrypted and processed securely to industry standard levels. Notice the Norton Secured by Verisign logo on our payment pages, which is proof of our high level of security. What is my security (CVC/CID/CCV) code? This is usually the last 3 digits on the back of your card (not embossed). Sometimes the code is on the front of your card. This simply ensures that you have your card with you and that it is you. It's another way we ensure your payment is secure. What is my 3D secure password? Some banks add their own additional security measure into the payment process. They previously asked you to set a password for online payments, called a 3D secure password. If you can't remember this password, please contact your bank and try again later. Need more help? Contact your local Community Manager! E-mail us at unlimited@twoo.com or message your local Community Manager and we will be sure to help you as soon as possible. How can I deactivate Twoo Unlimited? You can deactivate Twoo Unlimited at any time from your Settings page. Just choose 'Stop Unlimited' and follow the simple steps. If you have any problems, please contact us at unlimited@twoo.com and we’ll get back to you as soon as possible. How do I end my PayPal billing agreement with Twoo? Note: Ending your billing agreement will mean we can no longer process your Twoo payments via PayPal. To end your PayPal billing agreement with Twoo: Log in to your PayPal account Select 'My Account' and then 'Profile' Select 'Account info' Select 'My Pre-Approved Payments' Select your billing agreement with Twoo from the list and click 'cancel' to end the agreement. How do I remove my payment details from Twoo? We never take payments without your consent. We do sometimes securely store your payment details to make it easier for you to pay in the future (who likes getting their wallet out every time!). If you delete your account, your payment details will also be deleted. If you want us to remove your payment details, please e-mail us at unlimited@twoo.com and we'll be happy to do that for you. What are Twoo Credits? Twoo Credits are the currency on Twoo. You can use them to boost your popularity by putting yourself in the Spotlight (the carousel at the top of Twoo, which everybody sees), putting yourself First in Search, or in Discover 100 times. You can also use them to send Gifts to special users, make sure your message is a Priority at the top of their inbox, or send a Message in a Bottle, which sends your message to interesting users so can you meet new people really fast. Find out more about how Credits can boost your popularity on your personalised Boost page. What’s the difference between Twoo Credits and Twoo Unlimited? Twoo Credits can be used to boost your popularity, by putting yourself in the Spotlight at the top of Twoo, or at the top of the search results for users looking for people like you. Twoo Unlimited unlocks a range of great features, such as seeing who likes you, who has read your messages, or the ability to browse invisibly. They are two separate ways to enhance your Twoo experience. Combining them gives you the ultimate Twoo experience! Hint: Twoo Credits users often get special offers on Twoo Unlimited. What is the Spotlight? The Spotlight is the fastest way to be seen by all the great people in your area. You can find the Spotlight on top of most Twoo pages. On average, people who appear in the Spotlight get triple the likes, 6 times as many visits and 3 times as many messages. In short, it really works! How do I appear in the Spotlight? Click 'Add yourself here' to the left of the Spotlight to put your profile photo in the Spotlight. Choose another photo of yourself and click 'Select photo' if you prefer to show another photo. As more members enter the Spotlight, your photo will slowly move from the left to the right, until, eventually, you are no longer in the Spotlight. You can activate Daily Spotlight, so that you get a daily boost of activity! Tips: Try using different photos in the Spotlight to see which works best. Try different times of the day to see when you’ll get the most from your moment of fame! What is the Daily Spotlight? Twoo Spotlight is a fun, powerful way to promote your profile and boost your popularity, and Daily Spotlight allows you to be shown in it once per day, without you having to come back to Twoo and reactivate it every time. Simply select 'Yes please' after you've chosen a Spotlight, and you’ll get a popularity boost every day until you turn Daily Spotlight off. How can I turn off my Daily Spotlight? You can disable your Daily Spotlight at any time. Simply go to 'Settings', click Edit in the Account section and untick the box next to 'Put my photo in the Spotlight every day' and click 'Save'. How do I send a gift on Twoo? What about Priority Messages? Gifts are a great way to make your message stand out from the crowd, or to show someone that you really like them. Click the icon next to the text field in Chat to add a gift to your message. You can also make your message a Priority Message, ensuring it will appear at the top of the recipient's inbox. This is especially useful when you’re chatting with popular users. Want to know more about it? Check out our Credits page. What other features can I use with Twoo Credits? Find out more about how Credits can boost your popularity on your personalised Boost page. Or, look out for promotions on the Credits page. How long does it take to get what I paid for? Credits features are activated shortly after your payment is successful. You’ll see a green success message telling you your feature has been activated. If you don’t see this after a few minutes, please contact us at credits@twoo.com and we’ll look into things as soon as possible. What is automatic top-up? We make it easy for you to enjoy Twoo Credits features by topping you up when your balance gets low (below 3). If you don’t want this feature, you can turn it off when you buy Credits, and you can turn it off at any time from your Settings page. Just uncheck the box next to ‘Auto top-up’. How do I end my PayPal billing agreement with Twoo? Note: Ending your billing agreement will mean we can no longer process your Twoo Unlimited payments via PayPal. You will also no longer be able to make one-click payments using PayPal. To end your PayPal billing agreement with Twoo: Log in to your PayPal account Select 'My Account' and then 'Profile' Select 'Account info' Select 'My Pre-Approved Payments' Select your billing agreement with Twoo from the list and click 'cancel' to end the agreement. How do I remove my payment details from Twoo? If you're not satisfied with your Twoo experience, we'd really like to know about it so we can try and make things right. Please contact us and you'll hear back within 24 hours (usually sooner!). Why can't I make a payment when browsing on Safari? We use cookies (small packets of data stored on your browser) to help us process your payment. Perhaps cookies have been disabled in your settings and therefore we cannot complete your payment. To fix this, either make your payment through another browser, or enable cookies on Safari by following these simple steps: Select the Safari menu (Mac) or Edit menu (PC) Select Preferences. Choose the Privacy tab. Set 'Block Cookies' to Never. Close the Preferences window. Reload the website. You can now try your payment again. Return to the Unlimited or Credits page. How can I change my e-mail address? Go to Settings and choose Edit in the Account section. Enter your new e-mail address and click the 'Save' button. Note that you must confirm your new e-mail address by clicking the link in the e-mail we will then send to your new address. How do I change my language? Go to Settings and choose Edit in the Account section. In the Language section, you can choose another language. Don't forget to click 'Save'. How can I make my account visible again? Your account is hidden, but you want to be shown in the search results again? To make your account visible, go to Settings and choose Edit in the Account section. Pick 'Active' in the drop-down next to Account status and hit Save. How can I hide my account? Need some rest? Hide your account temporarily! If your account is hidden, you no longer show up in search results or in Discover. To hide your account, go to Settings and choose Edit in the Account section. Pick 'Hidden' in the drop-down next to Account status and hit Save. How do I delete my account? Are you sure you want to leave us? We'll miss you a lot! If you're sure you want to delete your account, please go to Settings and choose Edit in the Account section. Then click 'Delete account' and follow the instructions. For security reasons, you will need your password to delete your account. Forgot your password? Click here to choose a new one! How do I change my password? To change your password, go to the Settings page. Click Edit next to password. Enter your current password, then type in your new password, retype to confirm it, and click the 'Change' button. How can I change the amount of mail notifications I receive? Mail notifications are e-mails sent to your e-mail address to alert you when you have a new visitor, a new message, a new match... You can choose yourself if you want to to receive them or not. It's up to you, but remember: if your match is visiting your profile, you might want to know about it immediately, don't you? You can always change your mail notification settings by going to Settings. Click Edit next to 'Notifications' and choose your preferred notification settings. Don't forget to save your changes! How can I block users? On all profiles and in all messages, you'll find a flag at the top right that allows you to block that person. Blocked persons no longer can contact or visit you. You won't see them in Discover or in your search results. This flag also enables you to report abuse by clicking 'Report abuse' on the user's profile or in his/her private message. Can people I have blocked still write me messages? Yes, but you won't receive those messages. No worries! How can I unblock users? In the 'Block/unblock' section of your Settings, you'll find an overview of people you've blocked. Click Edit to unblock people: select the persons that no longer should be blocked and click 'Unblock selected'. How do I prevent Twoo from determining my location? We always want to make sure that you get the most accurate results, adjusted to your location. You can choose to stop sharing your location with Twoo at any time. How to do this depends on the browser you are using, but you can usually find it in your browser settings or preferences. How do I change the language of my Android/iPhone app? The Twoo apps on your smartphone follow the language of your phone settings. If you want to change the language of the app, please change the language in your phone. Twoo's mobile site is not working correctly on my phone We made our developers spend a lot of time on making sure that our mobile website runs smoothly on all possible cell phones with different browsers and operation systems. Nevertheless it is possible that some of the features that we provide are not supported by older devices. The problem may apply particularly to older versions of Nokia and BlackBerry. If you are using one of them, we might not be able to help ... Yes, we feel really bad about it :(
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O Twoo Twoo je najzabavniji način za upoznavanje novih ljudi iz svoje okolice. Zabava Upoznavanje novih ljudi uopće ne mora biti teško. Na Twoo se sve vrti oko zabave, igranja igrica i pregledavanja profila. Na taj se način nikad nećeš osjećati samo. Chat Prvo što želiš učiniti kad vidiš zgodan profil je započeti razgovor, zar ne? Obećajemo ti mnoštvo ljudi koji jedva čekaju početi chatati. S pravim ljudima Na Twoo nema lažnih profila. Možeš se osjećati sigurno i dobro se zabaviti! Ovisi o tebi Onda, što želiš raditi? Tražiš li možda smiješak? Priliku za smijeh? Možda nešto pozitivne energije? Dobrog prijatelja? A spoj? Ovisi o tebi! Nadogradi na Unlimited Twoo je besplatan, no ako želiš uživati u svim mogućnostima, potreban ti je Unlimited račun. Kontaktiraj nainfo-hr@twoo.com Massive Media Ltd Water Street 7th and 8th Floors New York NEW YORK United States of America info-hr@twoo.com