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Scope This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain. The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA. 1 – Time Out Therapies based at 23 Bakers Ground, Stoke Gifford, Bristol. BS34 8GD is pleased to provide the following information: 2 – Who we are Time Out Therapies when providing osteopathic services diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter. The practice also provides The Bowen Technique treatment and is a member of the Bowen Therapy Professional association, Reflexology and Massage services which are carried out in accordance with The Federation of Holistic Therapists’ Code of Conduct and Professional Practice. 3 – Personal Data a) For the purposes of providing treatment, Time Out Therapies may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Time Out Therapies to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. b) For marketing purposes, Time Out Therapies may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you. c) In making initial contact with the practice you consent to Time Out Therapies maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Time Out Therapies may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Time Out Therapies do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice. d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses. e) Time Out Therapies’ website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. WordPress.org uses cookies to help Time Out Therapies to identify and track visitors and their website access preferences. Time Out Therapies’ website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Time Out Therapies’ website. f) Time Out Therapies will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data. 4 – Legal basis for processing any personal data To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided. 5 – Legitimate interests pursued by Time Out Therapies To promote treatments for patients with all types of health problems including back pain and neck pain, tennis elbow, frozen shoulders, sciatica, headaches, sports injuries, and other degenerative conditions in addition to promoting treatments that promote sleep, relaxation and a sense of well-being. 6 – Consent Through agreeing to this privacy notice you are consenting to Time Out Therapies processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice. 7 – Disclosure Time Out Therapies will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Time Out therapies will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff. 8 – Retention Policy Time Out Therapies will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25. 9 – Data storage All Data is held in the United Kingdom, with the exception of customer emails stored for feedback purposes on SurveyMonkey, which has achieved GDPR compliancy under the EU-US Privacy Shield. Patients whose details are stored on this platform have explicitly consented and can remove their data from this platform by contacting Time Out Therapies. Additionally, newsletter subscribers’ data will be stored on Mailchimp which has achieved GDPR compliancy under the EU-US Privacy Shield. Subscribers are able to manage their subscription preferences and can additionally contact Time Out Therapies to unsubscribe at any point. 10 – Your rights as a data subject At any point whilst Time Out Therapies are in possession of, or processing your personal data, all data subjects have the following rights: - Right of access – you have the right to request a copy of the information that we hold about you. - Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete. - Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. - Right to restriction of processing – where certain conditions apply you have a right to restrict the processing. - Right of portability – you have the right to have the data we hold about you transferred to another organisation. - Right to object – you have the right to object to certain types of processing such as direct marketing. - Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling. In the event that Time Out Therapies refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Time Out Therapies can confirm what information it holds about you and how it is processed. 11 – You can request the following information: - Identity and the contact details of the person or organisation (Time Out Therapies) that has determined how and why to process your data. - Contact details of the data protection officer, where applicable. - The purpose of the processing as well as the legal basis for processing. - If the processing is based on the legitimate interests of Time Out Therapies and information about these interests. - The categories of personal data collected, stored and processed. - Recipient(s) or categories of recipients that the data is/will be disclosed to. - How long the data will be stored. - Details of your rights to correct, erasure, restrict or object to such processing. - Information about your right to withdraw consent at any time. - How to lodge a complaint with the supervisory authority (ICO). - Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data. - The source of personal data if it wasn’t collected directly from you. - Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing. 12 – To access what personal data is held, identification will be required Time Out Therapies will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Time Out Therapies is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to Sandra@timeouttherapies.co.uk or by phoning +44 (0) 7971 257541 or writing to us at the address further below. 13 Complaints In the event that you wish to make a complaint about how your personal data is being processed by Time Out Therapies you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO. The details for each of these contacts are: Sandra Harris, Time Out Therapies, 23 Bakers Ground, Stoke Gifford, Bristol, BS34 8GD Telephone: 07971 257541 or email Sandra@timeouttherapies.co.uk ICO: Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/
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PRAVILA PRIVATNOSTI UČILIŠTE EU PROJEKTI je posvećeno zaštiti Vaše privatnosti. Kontaktirajte nas ako imate bilo kakva pitanja ili probleme u vezi s korištenjem Vaših osobnih podataka i rado ćemo Vam pomoći. Korištenjem ove Web stranice i/ili naših usluga dajete suglasnost da se vaši osobni podaci obrade na način koji je opisan u ovim Pravilima privatnosti. Sadržaj 1.Definicije iskorištene u ovim pravilima 2.Principi zaštite podataka kojima se vodimo 3.Kakva su Vaša prava u vezi s osobnim podacima 4.Koje osobne podatke skupljamo o Vama 5.Kako koristimo Vaše privatne podatke 6.Tko još ima pristup Vašim privatnim podacima 7.Kako štitimo Vaše podatke 8.Informacije o kolačićima 9.Kontakt informacije Definicije Osobni podaci – svaka informacija koja se odnosi na identificiranu fizičku osobu ili fizičku osobu koja se može identificirati. Obrada – svaka radnja ili skup radnji izvršenih na Osobnim podacima ili skupu osobnih podataka. Nositelj podataka – fizička osoba čiji se Osobni podaci obrađuju. Dijete – fizička osoba mlađa od 16 godina. Principi zaštite podataka Obećavamo da ćemo se voditi sljedećim principima zaštite podataka: • Obrada je zakonita, fer, transparentna. Aktivnosti naše obrade imaju zakonitu osnovu. Uvijek uzimamo u obzir Vaša prava prije obrade osobnih podataka. Pružit ćemo Vam informacije u vezi s obradom po zahtjevu. • Obrada je ograničena svojom svrhom. Aktivnosti naše obrade u skladu su sa svrhom zbog koje su osobni podaci skupljeni. • Obrada je završena s minimalnim podacima. Mi skupljamo i obrađujemo minimalnu količinu Vaših osobnih podataka potrebnih za bilo koju svrhu. • Obrada je ograničena vremenskim intervalom. Nećemo čuvati Vaše osobne podatke duže no što je potrebno. • Učinit ćemo sve kako bi se osigurala točnost podataka. • Učinit ćemo sve kako bi se osigurao integritet i povjerljivost podataka. Prava nositelja podataka Nositelj podataka ima sljedeća prava: • Pravo na informaciju – podrazumijeva da imate pravo znati obrađuju li se Vaši privatni podaci; koji podaci su skupljeni, odakle se dobivaju i zašto se i od strane koga obrađuju. • Pravo na pristup – podrazumijeva da imate pravo da pristupite podacima skupljenim o Vama i od Vas. To uključuje i pravo na zahtjev i dobivanje kopije skupljenih Vaših osobnih podataka. • Pravo na ispravku – podrazumijeva da imate pravo da zatražite ispravku ili brisanje Vaših osobnih podataka koji su netočni ili necjeloviti. • Pravo na brisanje – podrazumijeva da u određenim okolnostima možete zatražiti brisanje Vaših privatnih podataka iz naših zapisa. • Pravo na ograničavanje obrade – podrazumijeva da ako se određeni uvjeti ispune, imate pravo ograničiti obradu Vaših osobnih podataka. • Pravo na prigovor na obradu – podrazumijeva da u određenim slučajevima imate pravo na prigovor na obradu Vaših osobnih podataka, na primjer u slučaju direktnog marketinga. • Pravo na prigovor na automatsku obradu – podrazumijeva da imate pravo na prigovor na automatsku obradu, uključujući profiliranje; i da ne budete predmet odluke zasnovane isključivo na automatskoj obradi. Ovo pravo možete iskoristiti kada god postoji ishod profiliranja, koji prouzrokuju pravne efekte koji se Vas tiču ili se djelomično odnose na Vas. • Pravo na prijenos podataka – imate pravo nabaviti Vaše osobne podatke u format koje uređaj može čitati ili ako je to izvodivo, direktan transfer jednog obrađivača na drugi. • Pravo na podnošenje žalbe – u slučaju da odbijemo Vaš zahtjev, garantiran pravom na pristup, dostavit ćemo Vam razlog zašto se to dogodilo. Ako niste zadovoljni kako se prema Vašem zahtjevu odnosi, molimo Vas da nas kontaktirate. • Pravo na pomoć nadzornog tijela – podrazumijeva da imate pravo na pomoć od strane nadzornog tijela i pravo na druga pravna sredstva, kao što je zahtjev za naknadu štete. • Pravo na povlačenje suglasnosti – imate pravo da povučete bilo koju suglasnost na obradu osobnih podataka. Podaci koje skupljamo Informacije koje ste nam dostavili To može biti Vaša e-mail adresa, ime, prezime, i tako dalje – uglavnom informacije koje su neophodne kako bismo Vam dostavili informacije o obrazovnim programima koje provodimo ili kako bismo poboljšali Vaše korisničko iskustvo. Čuvamo informacije s ciljem da biste mogli komentirati ili obavljati druge aktivnosti na stranici. Ove informacije podrazumijevaju, na primjer, Vaše ime i e-mail adresu. Informacije automatski skupljene o Vama To podrazumijeva informacije koje se automatski skladište putem kolačića ili drugih alata za sesije. Na primjer, Vašu IP adresu, povijest pretraživanja i tako dalje. Ove informacije se koriste zbog poboljšanja korisničkog iskustva. Javno dostupne informacije Možemo sakupiti informacije o Vama koje su javno dostupne. Kako koristimo Vaše privatne podatke Koristimo Vaše osobne podatke sa ciljem da: • Vas informiramo o obrazovnim programima koje provodimo; • jednostavnije i brže komuniciramo s Vama o obrazovnim programima koje provodimo; • poboljšamo Vaše korisničko iskustvo; • ispunimo obaveze po zakonu ili ugovoru. Koristimo Vaše osobne podatke na osnovu legitimnih razloga i/ili uz Vašu suglasnost. Uz Vaš pristanak obrađujemo Vaše osobne podatke u sljedeće svrhe: • da šaljemo elektronički glasnik; • u druge svrhe za koje smo zatražili Vašu suglasnost. Obrađujemo Vaše osobne podatke kako bismo ispunili obavezu koja dolazi iz zakona i/ili koristimo Vaše osobne podatke za opcije koje su predviđene zakonom. Zadržavamo pravo anonimnosti prikupljenih osobnih podataka i upotrebe takvih podataka. Koristit ćemo podatke van okvira Pravilnika samo kada su anonimni. Mogli bismo obraditi Vaše osobne podatke u dodatne svrhe, ali da su u skladu s prvobitnom namjenom za koju su prikupljeni podaci. Da bismo to uradili, osiguravamo: • veza između svrhe, konteksta i prirode osobnih podataka je pogodna za daljnju obradu; • daljnja obrada ni na koji način neće nauditi Vašim interesima i • uvijek bi postojala određena zaštita za obradu. Obavijestit ćemo Vas o daljoj obradi i svrsi. 6.Tko još može pristupiti Vašim osobnim podacima Ne dijelimo Vaše osobne podatke s nepoznatima. Vaše osobne podatke bismo mogli otkriti trećim stranama, ako ste dali suglasnost ili postoji druga pravna osnova za to. Kako štitimo Vaše podatke Činimo najbolje da čuvamo Vaše osobne podatke kao sigurne. Koristimo sigurne protokole za komunikaciju i prijenos podataka (kao što je HTTPS). Koristimo se anonimnošću i pseudonimima, gdje je prikladno. Nadgledamo naše sisteme za moguće ranjivosti i napade. Iako dajemo sve od sebe, mi Vam ne možemo garantirati potpunu sigurnost informacija. Međutim, obećavamo da ćemo obavijestiti nadležne tijela u slučaju kršenja podatka. Također, obavijestit ćemo Vas i ako postoji prijetnja za Vaša prava ili interese. Učinit ćemo sve razumno, kako bismo spriječili kršenja sigurnosti i pružit ćemo pomoć nadležnim tijelima, ako do kršenja dođe. Kolačići i druge tehnologije koje koristimo Koristimo kolačiće i/ili slične tehnologije kako bismo analizirali ponašanje korisnika, administrirali stranicu, pratili kretanje korisnika i sakupljali informacije o drugim korisnicima. Ovo se radi u cilju personalizacije i poboljšanja korisničkog iskustva. Kolačić je mali tekstualni dokument sačuvan u Vašem računalu. Kolačići skladište informacije koji pomažu da stranice rade. Samo mi imamo pristup kolačićima s naše stranice. Možete kontrolirati svoje kolačiće na nivou pretraživača. Izbor da onemogućite kolačiće mogu ometati upotrebu određenih funkcija. Koristimo kolačiće u sljedeće svrhe: • Potrebni kolačići – ovi kolačići su Vam potrebni kako biste koristili važne funkcije na našoj stranici, kao što je prijavljivanje. Ovi kolačići ne skupljaju nikakve osobne informacije. • Analitički kolačići – ove kolačiće koristimo kako bismo pratili upotrebu i performanse naše stranice. Možete ukloniti kolačiće sačuvane u svom računalu putem podešavanja unutar pretraživača. Kao alternative, možete kontrolirati kolačiće treće strane koristeći platforme za poboljšanje privatnosti, kao što su optout.aboutads.info ili youronlinechoices.com. Za više informacija o kolačićima, pogledajte allaboutcookies.org. Koristimo Google Analitiku kako bismo mjerili promet na našoj stranici. Google ima svoja pravila o privatnosti koja možete pročitati ovdje. Ako želite odustati od praćenja od strane Google Analitike, posjetite Google Analytics opt-out stranicu. Kontakt informacije UČILIŠTE EU PROJEKTI Ulica grada Vukovara 284 Zagreb E-mail adresa: info@uep.hr Broj telefona: 01/5534 878 Promjene Pravila o privatnosti Zadržavamo pravo da napravimo promjene pravila o privatnosti. Posljednja izmjena je unijeta 13. kolovoza 2018. godine.