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The hotel was in a good location. Shopping and food right near. The room for 4 had a king bed and a sofa bed. It was a room for those with a pet. The room was near the outside pet area. There was a washer and dryer which is what we needed. What I did not like: room was not very clean. The floor/carpet Needs a good cleaning; when walking in the carpet […] out socks and kids feet were black! Even though we reserved for 4 people and breakfast was to be included. However, we only received a voucher for 2 breakfasts per day and the buffet was $23 per person per day! Staff was hit and cold. Check in staff great next day not so much. Pool was added bonus. Read moreGenuine Hotels.com guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you for your comments - your feedback only helps us to know what we are doing right and also what areas we need to review. Appreciate you taking time to let us know. GM "Family Getaway" Hotel was in a perfect location. Front desk staff very friendly and efficient. The room was very small and the bathroom door barely cleared the toilet. The beds were comfortable and for the time we spent in the hotel in was a pleasant stayGenuine Hotels.com guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West It is always great to hear from our guests and what they experienced during their stay with us. We know there are so many choices out there and that you selected us - we very much appreciate it! Thank you to you and your family and please come back very soon! GM "Small Beds" The stay Washington great and the room was clean. The beds were comfortable, but, I needed two big beds to be able to accommodate 5 guests (3 adults of average or thin completion and 2 young children, 6 and 10 also very thin) and I said this to the hotel staff... the room was small and the beds were absolutely small to comfortably fit these many people. We asked for an extra small bed and were declined because it would break city fine code ordinances, therefore, one adult and one child had to sleep on the floor. Not nice.... We moved to another hotel the next day that had much netter space and sufficient big beds and extra sofa-bed. Read moreGenuine Hotels.com guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West My apologies for not being able to accomodate your sleeping needs, We did sincerely try to give all guests what they are asking for, however, we do stay within fire safety guidelines, for obvious reasons. We appreciate your feedback. Sincerely, Robin Pence - GM "Good location" Positive experience, would do it again. Close to freeway, Mall, restaurants. Nice pool. Genuine Expedia guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Glad to hear you enjoyed your stay and the many stores and resturants located near our hotel. Look forward to your next stay. Robin Pence - GM "NO AC" NO AC FIRST NIGHT,hotel confusion on our booking for 2 nights,no wi fi both times we stayed. Genuine Expedia guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Please accept our sincer apology for the AC issue you experienced. We know that this can be a very uncomfortable situation and our wonderful Maintenance team always reacts very quickly to any problems that are reported. If you ever return to this area in the future - we would love to have another opportunity to have you stay with us again. I am the GM and would be happy to assist in any way possible, GM "Nice hotel" Room was clean and comfortable. We had trouble with the electrical outlets. A couple did not work ( one was on a lamp) and we needed one of them for medical equipment. The staff were quick to respond and replaced a lamp so we had enough outlets. The other wall outlet remained unusable so we had to unplug a lamp and couldn't charge our phones bedside […] but we managed. Other than that, it was good and we would stay there again. Read moreGenuine Expedia guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Great review and comments! Thank you for posting your review! Robin Pence - GM "Very good for the price" I had no problem with parking. Room was great with nice beds. Pool was nice. Restaurant and bar were good and the staff were great. Genuine Expedia guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you for your kind and honest review of our hotel and team. Appreciate it! "Very nice" Ît is a motel style with apartment style buildings but nice. Genuine Hotels.com guest review "Clean Hotel close to shopping mall" It was comfortable and clean, friendly staff, difficult access to some rooms on 2nd floor. Genuine Expedia guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you! Hoep to see you soon! "Just fine for a night or two" Just fine for a night or two. Impressive lobby, but no food service after 10 pm on weekdays which is somewhat surprising. Also, the lobby doors were closed at around 5 am, which is irritating when you need to get to the airport for a morning flight. Otherwise, it's clean and fine for a night or two. Genuine Hotels.com guest review "loved it" parking problem some business took up most of the parkingGenuine Expedia guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West We love a full hotel! So very sorry that you had some difficultly with parking, but this is a rare occurance for us. Please let me know if your plans should bring you back to our area and I would be happy to assist with your reservations. Thanks again! Robin Pence - GM pencer@gfhotels.com "Quiet and conforting hotel" Very awsome hotel. Very clean and comfortable beds. Genuine Expedia guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you so much for recognizing our AWESOMENESS!!! WE love you too!! GM The bed was terrible. Do not recommend. Genuine Hotels.com guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West So very sorry to hear that you did not like the bed - we know that each person has a different preference in a mattress. I have to say that we are mostly use to hearing great comments not only on our bedding but also our new King size pillows we have in the rooms. We will stay here next time we come to El Paso. Genuine Hotels.com guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West So very happy to hear that we are your "home away from home" when traveling through El Paso! "Close to shopping mall" Enjoyed the getaway. Genuine Hotels.com guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West We are in a great area for shopping - all of which our complimentary shuttle will take you to! Thanks for the response and 5 star !! PERFECTGenuine Hotels.com guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Your said it perfectly!! Thank you so much for the 5 star rating -we appreciate it ....and you as well! GM enjoyed my stayGenuine Hotels.com guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West So glad to hear you enjoyed your stay with us. We hope to see you again very soon, and please let our team members know how we can get that 5 star from you! Sincerely, GM "Clean" Room suite was very nice and the beds are really comfortable. I enjoyed the fact that it is right there on the Interatate and that really helped me. I will stay there again next time I am in Sunland. Genuine Hotels.com guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West To hear that you enjoyed your stay and will be coming back - is the best compliment we can get! Thank you for your honest review of our hotel. See you soon! Sincerely, GM "Not bad for the price" Hotel was great, except for the initial smell of cigarette smoke in the room and the dated exterior of the hotel. They keep up the maintenance, but the walkways between buildings need to be upgraded badly. The bedding was outstanding though. Hotel had newly renovated rooms which we otherwise very comfortable. It is nearby to many good restaurants also. The pool also looked very nice. Breakfast was pretty good, but just a little expensive. Read moreGenuine Hotels.com guest review "Nothing to eat!" The hotel was alright, the staff friendly but nothing was available to munch on between 10am and 6pm when the dining room re-opened. The staff was very quick to take our order for appetizers at 4:30 but neglected to tell us that our order would not be placed until 6pm. A patron offered us his mostly eated basket of popcorn, but the bartender just told […] us that nothing was available. Additionally, the TV never worked and the only time we had to wait for someone to fix it was at night so we just did without. The hotel was not at all handicap friendly. There were a few ramps but we still had to use some steps unless we would have chosen to walk a long distance out of our way. Read moreGenuine Hotels.com guest review The person at the counter was awesome. My room was Ok. It would have been better if the HVAC had worked a little better. Genuine Hotels.com guest review "very helpful and friendly staff" room was great, very clean. customer service was great! Genuine Hotels.com guest review "Nice place" Looked like a lot of the units were closed for renovation, so even though it was far from a full house, it looked like the guests were all jammed into the same couple of buildings, and my initial room was staring right at the ice machine. But the front desk changed my room with no problem, the room was nice, the a/c cold, and the bed was to my liki […] ng. Read moreGenuine Hotels.com guest review "Good hotel close to casino & restaurants" Overall this was a surprisingly nice hotel that offered a clean and pretty swimming pool & hot tub, bar and restaurant. The staff was very accommodating. A couple of drawbacks is that our room a/c was off when we came in around 3pm and the room was still not cooled off by bedtime around 10pm. We had it at "high cool". Also, the layout of this hotel […] is like a maze, it was definitely unique and longer than normal trip to the front office and amenities. Read moreGenuine Hotels.com guest review "Closw to the Casino" very satisfied with stay allowed me to check in 4 hours earlier than normal time. Genuine Hotels.com guest review very small rooms. bathroom was very small for comfortGenuine Hotels.com guest review "Great staff." We have stayed here three years in a row. Clean, great accommodations and friendly bartender. beat fitness I have ever been to. We will return next year. Genuine Expedia guest review Response by Holiday Inn El Paso - Sunland Park Drive & I-10 West Thank you for not only recognizing our wonderful staff, but also our great facilities - in particular our Fitness room! We pride ourselves on having the best work out room in El Paso!! We know that when on the road, most are looking to be able to get in a good work out. Thank you so much for the 5 STAR rating, and also for staying with us. Sincerely, Robin Pence - GM pencer@gfhotels.com "Close to shopping centers and restaurants!" I enjoyed my stay at the Holiday Inn in El Paso, the customer service was great! The location was great too because of the surrounding stores and restaurants! The pool was a great way to relax and the indoor bar was a plus! I will definetly come back to this hotel! Genuine Hotels.com guest review staff was very nice and helpful. Genuine Hotels.com guest review The rooms were nice and quite. I was not happy about receiving a charge on my credit card for no reason though. Just make sure you check out when you leave. Genuine Hotels.com guest review "had a nice experience" The room was clean, neat and, the service was polite and very friendly... the only thing is breakfast should be included. All other things besides wifi and pool are irrelevant. Genuine Hotels.com guest review "great getaway" Had lots if fun, great room will be doing this again soon. Genuine Hotels.com guest review "Perfect." Everything was excellent, If I come back to El Paso, I will stay in the same hotel. Genuine Expedia guest review "Happy Horse Racers" Nice place..... Will stay again. Genuine Hotels.com guest review "horrible experience and will never ever come back!" horrible experience, will never come back. the hotel is not honest. be careful! Genuine Expedia guest review "great place" great place to stay dog friendly and great prices for stay. I have stayed therev3 times in a month for traveling proposes. Genuine Hotels.com guest review "Just another holiday inn to sleep in." Personel not very helpful. No food at lunch time, nothing to eat around walking distance.at lunch time. No safe deposit boxes in rooms and no option or place to put belongings like laptop in reception. Genuine Expedia guest review "Won't stay there" Bathroom is too small you can barely walk in there. Shower curtain not long enough were water was spilling out. Genuine Expedia guest review "everithing ok" Very clean room and no noise at all very pleasent sleep.breakfast was very good too. Genuine Hotels.com guest review "Good for business travel." Everything was fine except being on the first floor and there is no way to close off your window to the people walking by except with a single white drape is not the best. My suggestion would be to get something at least a little bit thicker or maybe two of them so people outside can't see directly into somebody's room - especially at night. This is […] at least applicable to the first floor. Read moreGenuine Expedia guest review "It was OK" the water lines were very nosiy or something, I was on the 1st floor and were heard a lot of noise from the floor above. Genuine Expedia guest review Hotel is a older hotel that is in need of updating and TLC. The building needs better maintance than it has now. This not to say that it is that bad. The resturant has a great breakfast. Location is really great. Genuine Hotels.com guest review "great hotel for a reasonable rate." The room smelled clean and the beds were very comfortable. The staff were friendly. No complaints and would definitely stay again. Genuine Expedia guest review "Just a really nice place to stay." The hotel was a joy to stay in. It was almost as if you are staying in a villa. Genuine Expedia guest review Easy to get to. Clean rooms and nice staff. Genuine Hotels.com guest review "Clean, good service, nice breakfast" This hotel is nice, clean, and has good service. Getting the breakfast in the higher rate was worth it and kids eat free. Genuine Hotels.com guest review "Room was nice, but..." We were very pleased with the room we stayed in. It was clean, the linens were fresh and comfortable, and there was a flat screen LCD TV, which was nice. The hotel is located right off a freeway exit and is easy to access. There is no "free" breakfast but there is a restaurant on site offering breakfast items for purchase. Our biggest complaint is about […] the staff and maintenance. We went to the hotel gym to workout around 4:00 on a Saturday, only to find a sign posted that it was temporarily closed. When we asked at the front desk, we found out they were cleaning the carpet and the gym would be closed for the remainder of the day. They could of told us this at checki-in or posted a note on the door earlier in the day (we went to look at the gym in the morning and nothing was posted.) We were paying for the amenity, and should have the proper information as to when we could access it. Read moreGenuine Hotels.com guest review "Ehh so/so" The AC almost did nothing, my room was incredibly hot. The set up of the hotel was very confusing and it was really nothing special. Genuine Hotels.com guest review "Busy Hote" The only complaint I have about the motel is the parking. It is somewhat of a small contained parking lot with several truck/trailers taking up several spaces when the parking was limited to begin with. We did find parking, but the lot was definitely busy. Genuine Hotels.com guest review Extremely pleasant stay. Rooms clean - easy access from inter-state. Enjoyed 2-days of comfortGenuine Hotels.com guest review Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews We are now watching this hotel on your travel dates
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