Hvis en flyafgang aflyses, skal berørte passagerer: a) tilbydes bistand af det transporterende luftfartsselskab, i) valg mellem refusion af den fulde købspris for billetten og, hvis det er relevant, en returflyvning eller omlægning af rejsen under sammenlignelige transportbetingelser til det endelige bestemmelsessted ved førstgivne lejlighed; eller omlægning af rejsen under sammenlignelige transportbetingelser til det endelige bestemmelsessted på en senere dato efter passagerens eget valg, hvis der er ledige pladser, og ii) i tilfælde af omlægning, måltider og forfriskninger, to telefonopringninger, fax/e-mail, hotelindkvartering, når det er nødvendigt, og transport mellem lufthavnen og overnatningsstedet), og b) have ret til kompensation fra det transporterende luftfartsselskab, medmindre de får meddelelse om aflysningen i god tid før det planlagte afgangstidspunkt (en fast frist, der fastsættes i den kontraherende parts nationale lovgivning), eller de får meddelelse på et senere tidspunkt og får tilbudt en omlægning af rejsen, så de kan afrejse og når deres endelige bestemmelsessted inden for et bestemt tidsrum (tæt på den planlagte afgangs- og ankomsttid), der fastlægges i den kontraherende parts relevante lovgivning.
In case of cancellation of a flight, the passengers concerned shall: (a) be offered assistance by the operating air carrier ((i) choice between reimbursement of the cost of the ticket together with, when relevant, a return flight; or re-routing under comparable transport conditions to the final destination at the earliest opportunity; or re-routing under comparable transport conditions to the final destination at a later date at the passenger's convenience subject to availability of seats; and (ii) in the event of re-routing, meals and refreshments and two telephone calls, fax/e-mail as well as hotel accommodation, when necessary, and transport between the airport and place of accommodation) and (b) have the right to compensation by the operating air carrier, unless they are informed of the cancellation well in advance of the scheduled time of departure (a fixed time period to be determined in the relevant legislation of the Contracting Party) or they are informed at a later stage and are offered re-routing allowing them to depart and reach their final destination within a fixed periods of time (close to the scheduled time of departure and arrival) to be determined in the relevant legislation of the Contracting Party.