Til sidst vil jeg sige, at information, retten til information, borgerens ret til værn mod fejl i den offentlige forvaltning vil være en illusion, medmindre der indføres enklere og mere overskuelige procedurer, og antallet af procedurer og proceduretyper begrænses. For komplicerede procedurer er, uanset om borgerne i princippet kender dem, det stik modsatte af åbenhed, og de forvansker forholdet mellem borger og institution, som netop bør være et instrument til at forbedre borgerens livskvalitet.
One last point: information cannot be made available, that is, the right to information, the right to protect the citizen from public maladministration cannot be provided if the procedures are not made simpler and more comprehensible, if the number and complexity of procedures is not reduced, because, although the citizens are familiar with the complex procedures, these procedures are the antithesis of transparency and deny the relationship between the citizen and the institution, which ought to serve as a channel for improving the quality of life of the citizen.