Heraf var 3 127 masseudsendelser sendt fra borgere og omhandlede klager, der allerede var modtaget af Den Europæiske Ombudsmand, mens 4 146 var individuelle anmodninger om oplysninger.
Of these, 3 127 were mass mailings submi4 ed by citizens and concerned complaints already received by the European Ombudsman, while 4 146 constituted individual requests for information.