EWersom Kommissionens udtalelse kun henviste til generelle faktorer, som kunne forårsage forsinkelser, såsom en stor arbejdsbyrde, fandt Ombudsmanden, at Kommissionen havde undladt at give en passende forklaring på undersøgelsens varighed.
Since the Commission’s opinion only referred to general factors that may cause delays, such as a heavy workload, the Ombudsman considered that it had failed to provide an adequate explanation for the length of the investigation.