De skal kunne forvente et rettidigt og virkningsfuldt svar, og selv om Kommissionen har skønsbeføjelser i forhold til, hvordan en given sag skal gribes an - dvs. om overtrædelsesproceduren skal indledes eller ej - har den ikke skønsmæssig beføjelse til at undlade at tage stilling til en sag inden for en rimelig frist, hvilket var tilfældet i denne sag.
They have the right to expect a timely response as well as an effective one, and while the Commission has discretion as to how to proceed in a certain case - i.e. whether or not to instigate infringement proceedings - it does not have the discretion to fail to adopt a position within a reasonable amount of time, which was the case in this matter.