Medlemsstaterne sikrer, at der indføres procedurer, som giver brugere af betalingstjenester og andre interesserede parter, herunder forbrugerorganisationer, mulighed for at indgive klager til de kompetente myndigheder i forbindelse med betalingstjenesteudbyderes påståede overtrædelser af nationale bestemmelser om gennemførelse af dette direktiv.
Member States shall ensure that procedures are set up which allow payment service users and other interested parties, including consumer associations, to submit complaints to the competent authorities with regard to payment service providers' alleged infringements of the provisions of national law implementing the provisions of this Directive.