Inden en konkret forsikringsaftale indgås, formulerer forsikringsformidleren, navnlig på basis af kundens egne oplysninger, som et minimum kundens krav og behov og begrunder samtidig den rådgivning, kunden får vedrørende en bestemt forsikringsaftale.
Prior to the conclusion of any specific contract, the insurance intermediary shall at least specify, in particular on the basis of information provided by the customer, the demands and the needs of that customer as well as the underlying reasons for any advice given to the customer on a given insurance product.