KLM hævder, at dets valg af engelsk som sprog kun relaterede til anmeldelsen (som var affattet på engelsk), og at det ikke havde fortabt retten til at modtage klagepunktsmeddelelsen af 25. juni 1999 på sit eget sprog.
KLM argues that its choice of English as a language related only to the notification (which was made in English) and that it did not forfeit its right to receive the statement of objections of 25 June 1999 in its own language.