Forbrugeren bør også til enhver tid under aftaleforholdet kunne anmode om forudgående oplysninger og om at få en rammeaftale på papir vederlagsfrit for at give forbrugeren mulighed for at sammenligne betalingstjenesteudbydernes tjenester og betingelser og i tilfælde af tvist kunne efterprøve sine aftalemæssige rettigheder og forpligtelser.
The consumer should also be able to request prior information as well as the framework contract, on paper, free of charge at any time during the contractual relationship, so as to enable him to compare payment service providers' services and their conditions and in case of any dispute verify his contractual rights and obligations.