For så vidt angår voksne, har forbrugerne ganske vist sommetider svært ved at beskytte sig selv ad de dertil beregnede retlige kanaler, og derfor går vi ind for udenretlig klageadgang, men vi mener, at der kunne gøres en større indsats, især i krisetider, for at få eksisterende ordninger til at virke frem for at forsøge at øge antallet af forbrugerombudsmænd.
As for adults, it is true that consumers sometimes have difficulty protecting themselves via the appropriate legal channels, which is why we are in favour of non-judicial redress, but we believe that a greater effort could be made, particularly in times of crisis, to make what already exists work, rather than seeking to increase the number of consumer ombudsmen.