Disse resultater bekræfter ifølge eksperten formodningen om, at Crédit Mutuel og Caisses d'Épargne har langt bedre mulighed for at sikre deres kunders loyalitet end de øvrige storbanker.
According to the expert, the figures corroborate the hypothesis that Crédit Mutuel and Caisses d’Épargne have much better means of retaining their customers’ loyalty than other banks.