Aquesta pregunta és educada, conté la informació que ajudarà a la gent a resoldre dit problema i mostra què heu provat de fer. No tan sols els facilitareu la tasca, sinó que estalviareu la frustració d' estar explicant totes les possibles solucions que potser ja heu intentat.
This question is polite, contains information to help people troubleshoot the problem and shows your helpers what avenues you have already tried. Not only does this make their job easier, but saves you the frustration of being told to try all the possible solutions you've already gone through.