<h2>In this case there is no way to reset the connection. It is a defective unit. I sent it back and ordered a new one.</h2>

<p>Result of chat discussion with @Daniil:</p>

<p>I couldn't connect the drone to the RC nor to a PC/Mac (it never showed up in the DJI Assistant for Mavic nor in the usb device list), and therefore not reset or update the drones firmware. @Daniil and me concluded, the drone is defect. I sent it back to Amazon and ordered a new one.</p>

<p>I also opened a support ticket at DJI, describing the problem. So far I got no response, but hope they use this feedback to fix the bug and improve their QA.</p>

CC BY-SA 4.0
2020-06-09T10:04:33.827Z
The new drone works flawlessly! As supposed, it was connected to the RC out of the box. Apparently the first one was indeed a defective unit.
youngpilot
CC BY-SA 4.0
2020-05-24T07:41:12.057Z
2020-06-09T10:07:32.533Z
2020-06-09T10:07:32.533Z
youngpilot
<p>My new dji Mavic Air 2 arrived, but it was not connected to the remote control as it is supposed to be connected upon arrival. I then tried connecting it manually following the on-screen instructions of the DJI Fly App, but the Mavic Air 2 doesn't go into the pairing mode when I press the on/off button for 4 seconds or more.</p>

<p>The connection between the App and RC works. The drone is turned on, it does its self-test and briefly beeps. The 4 LEDs are constantly on. Holding down the power button makes it flash slowly, but there is no beep and the LEDs will stop flashing when I release the button.</p>

<p>Is there any other way to reset / pair the drone to the remote control?</p>

CC BY-SA 4.0
2023-06-28T01:07:01.007Z
I tried that and it did not work. This all happened after I updated firmware. Any suggestions
Thomas
<troubleshooting><dji-mavic-air-2>
How to reset connection between drone and RC for MAVIC Air 2
youngpilot
# How to reset connection between drone and RC for MAVIC Air 2

(Asked by: username_0 on 2020-05-23)

My new dji Mavic Air 2 arrived, but it was not connected to the remote control as it is supposed to be connected upon arrival. I then tried connecting it manually following the on-screen instructions of the DJI Fly App, but the Mavic Air 2 doesn't go into the pairing mode when I press the on/off button for 4 seconds or more.

The connection between the App and RC works. The drone is turned on, it does its self-test and briefly beeps. The 4 LEDs are constantly on. Holding down the power button makes it flash slowly, but there is no beep and the LEDs will stop flashing when I release the button.

Is there any other way to reset / pair the drone to the remote control?

**Tags:** troubleshooting, dji-mavic-air-2

> **Comments:**
> **username_1**: I tried that and it did not work. This all happened after I updated firmware. Any suggestions  

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## 1 answers

### Answer by username_0 on 2020-05-24. Score: 2 | Accepted answer

## In this case there is no way to reset the connection. It is a defective unit. I sent it back and ordered a new one.

Result of chat discussion with @Daniil:

I couldn't connect the drone to the RC nor to a PC/Mac (it never showed up in the DJI Assistant for Mavic nor in the usb device list), and therefore not reset or update the drones firmware. @Daniil and me concluded, the drone is defect. I sent it back to Amazon and ordered a new one.

I also opened a support ticket at DJI, describing the problem. So far I got no response, but hope they use this feedback to fix the bug and improve their QA.

> **Comments:**
> **username_0**: The new drone works flawlessly! As supposed, it was connected to the RC out of the box. Apparently the first one was indeed a defective unit.  

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