<p>Thanks for your help with this. I reached a solution and as you suggested the fault was not with Craft. The VPS provider had blocked our whole domain by name after a few failed SSH login attempts. The SSH access was opened up again but our domain name was still blocked. After more work with the VPS support the VPS host added our domain to the remote recipients list and then emails from all craft plugins were being received. 
Thanks all for your help and suggestions.</p>

CC BY-SA 3.0
2015-09-22T11:12:51.243Z
2015-09-22T11:12:51.243Z
Hawk
<p>Our web developers have setup and installed Craft on a VPS for a new website. When we fill out the contact us or Job application email recipient details; the emails never reach our email addresses, they also don't reach our messagelabs mail filter.
If I add another email address or a gmail account the emails are received just fine. I'm drawing a blank as to what the fault can be.</p>

<p>On MX Lookup blacklist check our domain and public IP are all clear. I've configured an A record to the IP of the VPS on our hosted DNS service. The VPS support have tested emailing us from the VPS (not the CMS) and emails come through.</p>

<p>Are there logs for Craft, is there a way I can see what's going on here.</p>

<p>Any help would be greatly appreciated.</p>

<p>D</p>

CC BY-SA 3.0
2015-09-03T14:49:33.823Z
Under settings and email, are the details entered there correctly? You can also change the protocol for email, the default being phpmail I believe. You can also run a test on this page, which should tell you if it is working with Craft. If this works, and your page forms don't, the problem could be with your template code/plugins.
Pathfinder
CC BY-SA 3.0
2015-09-03T15:02:00.573Z
Thanks for your help. I think the email settings are correct as when I enter a gmail address or another work email address from a different domain I receive the email. It just seems to be when the recipient is on clients domain. I ran the test and it says email sent successfully.  Does the Email protocol matter?
Hawk
CC BY-SA 3.0
2015-09-03T15:24:32.170Z
Seems you will need to dig deeper alas. Brad or the community could answer the protocol query properly.
Pathfinder
<plugins>
Not receiving emails from contact us and job application plugin to all email addresses on our domain
# Not receiving emails from contact us and job application plugin to all email addresses on our domain

(Asked by: username_0 on 2015-09-03)

Our web developers have setup and installed Craft on a VPS for a new website. When we fill out the contact us or Job application email recipient details; the emails never reach our email addresses, they also don't reach our messagelabs mail filter.
If I add another email address or a gmail account the emails are received just fine. I'm drawing a blank as to what the fault can be.

On MX Lookup blacklist check our domain and public IP are all clear. I've configured an A record to the IP of the VPS on our hosted DNS service. The VPS support have tested emailing us from the VPS (not the CMS) and emails come through.

Are there logs for Craft, is there a way I can see what's going on here.

Any help would be greatly appreciated.

D

**Tags:** plugins

> **Comments:**
> **username_1**: Under settings and email, are the details entered there correctly? You can also change the protocol for email, the default being phpmail I believe. You can also run a test on this page, which should tell you if it is working with Craft. If this works, and your page forms don't, the problem could be with your template code/plugins.  
> **username_0**: Thanks for your help. I think the email settings are correct as when I enter a gmail address or another work email address from a different domain I receive the email. It just seems to be when the recipient is on clients domain. I ran the test and it says email sent successfully.  Does the Email protocol matter?  
> **username_1**: Seems you will need to dig deeper alas. Brad or the community could answer the protocol query properly.  

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## 1 answers

### Answer by username_0 on 2015-09-22. Score: 0

Thanks for your help with this. I reached a solution and as you suggested the fault was not with Craft. The VPS provider had blocked our whole domain by name after a few failed SSH login attempts. The SSH access was opened up again but our domain name was still blocked. After more work with the VPS support the VPS host added our domain to the remote recipients list and then emails from all craft plugins were being received.
Thanks all for your help and suggestions.


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