<blockquote>
  <p>I receive a prompt that my login credentials are incorrect, even though I am sure I have them set to the correct value.</p>
</blockquote>

<p>If you're sure they're correct, then maybe Craft is connecting to a different database/Craft installation on the server than the one you think it's connecting to?</p>

<p>If you have access to the database, you can check to see if your user exists in the <code>craft_users</code> table and you can manually force a password reset like so: <a href="https://craftcms.stackexchange.com/a/13966/57">https://craftcms.stackexchange.com/a/13966/57</a></p>

CC BY-SA 4.0
2019-05-30T16:20:46.720Z
2019-05-30T16:20:46.720Z
Brad Bell
<p>When I try to login to the Craft admin portal, I receive a prompt that my login credentials are incorrect, even though I am sure I have them set to the correct value.  </p>

<p>Of note, this site is using a subdomain similar to craft.domain.com</p>

<craft3>
Cannot login to admin portal
# Cannot login to admin portal

(Asked by: username_0 on 2019-05-29)

When I try to login to the Craft admin portal, I receive a prompt that my login credentials are incorrect, even though I am sure I have them set to the correct value.

Of note, this site is using a subdomain similar to craft.domain.com

**Tags:** craft3


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## 1 answers

### Answer by username_1 on 2019-05-30. Score: 1

> I receive a prompt that my login credentials are incorrect, even though I am sure I have them set to the correct value.

If you're sure they're correct, then maybe Craft is connecting to a different database/Craft installation on the server than the one you think it's connecting to?

If you have access to the database, you can check to see if your user exists in the `craft_users` table and you can manually force a password reset like so: <https://craftcms.stackexchange.com/a/13966/57>


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