<p>My first step to troubleshooting this is to confirm that the Asset Source URL is correct in the source settings. </p>

CC BY-SA 3.0
2016-09-26T18:15:25.110Z
Yep, that was my first reaction, too. Everything seems in order. When I view the asset, it directs me to what should be the correct url - but I'm served with a 404 page instead of the image. There are other images that are working nicely on the site (most of which I've pushed up from my local machine) that follow the same url structure.
Enaud
CC BY-SA 3.0
2016-09-26T17:38:19.027Z
2016-09-26T17:38:19.027Z
CraftQuest
<p>Turns out this was an issue with hosting on Heroku. Heroku apps cannot write to the file system.</p>

CC BY-SA 3.0
2016-09-27T00:27:51.750Z
2016-09-27T00:27:51.750Z
Enaud
<p>I'm having an issue where a user is uploading images but they're not showing up correctly. The photo is listed in /admin/assets and shows the correct file size, kind, dimensions, etc but I'm getting a 404 error on the file's url.</p>

<p>I seem to able to upload images without issue myself.</p>

CC BY-SA 3.0
2016-09-26T20:29:58.693Z
Looking through my database, I can see the asset data in craft_assetfiles but it's not included in craft_assetindexdata.
Enaud
<assets><upload><404>
Uploaded image not appearing
# Uploaded image not appearing

(Asked by: username_0 on 2016-09-26)

I'm having an issue where a user is uploading images but they're not showing up correctly. The photo is listed in /admin/assets and shows the correct file size, kind, dimensions, etc but I'm getting a 404 error on the file's url.

I seem to able to upload images without issue myself.

**Tags:** assets, upload, 404

> **Comments:**
> **username_0**: Looking through my database, I can see the asset data in craft_assetfiles but it's not included in craft_assetindexdata.  

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## 2 answers

### Answer by username_1 on 2016-09-26. Score: 2

My first step to troubleshooting this is to confirm that the Asset Source URL is correct in the source settings.

> **Comments:**
> **username_0**: Yep, that was my first reaction, too. Everything seems in order. When I view the asset, it directs me to what should be the correct url - but I'm served with a 404 page instead of the image. There are other images that are working nicely on the site (most of which I've pushed up from my local machine) that follow the same url structure.  

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### Answer by username_0 on 2016-09-27. Score: 0

Turns out this was an issue with hosting on Heroku. Heroku apps cannot write to the file system.


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