<p>Is it possible that the original licence was purchased with a different Pixel &amp; Tonic ID?</p>
<p>You could try and claim the licence by pasting your existing licence key (which you'll find in /config/license.key in your Craft installation directory) into the &quot;claim a licence using a key&quot; field.</p>
<p>If you don't have any luck there, the P&amp;T support team are great and I'm sure they'll be able to help you out  (support@craftcms.com). There's also a good bit of information about licence keys at <a href="https://craftcms.com/knowledge-base/more-information-than-you-require-about-craft-license-keys" rel="nofollow noreferrer">craftcms.com</a></p>

CC BY-SA 4.0
2021-10-20T08:31:33.520Z
2021-10-20T08:31:33.520Z
Wallace
<p><br>When I go to Updates in my home Dashboard, I see there are &quot;5 updates available!&quot; I click &quot;Go to Updates&quot; and a big orange ribbon pops up that reads: Your license has expired! Renew your Craft CMS license for another year of amazing updates.&quot; <br>There is a red button just above the orange ribbon that says &quot;Renew for $59.00&quot;. <br> I click that red button and am redirected to id.craftcms.com/licenses/cms/592364. A side bar appears as follows: <br>
<br><strong>Licenses</strong>
<br>Craft CMS - this page has a chart to display license keys and associated domains, but the whole chart is blank
<br>Plug ins - same as above
<br>Claim License - this page gives me the option to Claim a Craft License using a Key, Claim a plug in license or Claim licenses by your email address. Every single field is blank. I have no idea where to find the information to fill this in.</p>
<p><strong>Account</strong>
<br>Developer Support - no info
<br>Billing - no info
<br>Settings - my work email is here
<br></p>
<p>Can someone please help me understand how to claim my license for renewal?</p>

<plugin-development><config><license>
How do I renew Craft CMS license?
# How do I renew Craft CMS license?

(Asked by: username_0 on 2021-10-19)

When I go to Updates in my home Dashboard, I see there are "5 updates available!" I click "Go to Updates" and a big orange ribbon pops up that reads: Your license has expired! Renew your Craft CMS license for another year of amazing updates."   
There is a red button just above the orange ribbon that says "Renew for $59.00".   
 I click that red button and am redirected to id.craftcms.com/licenses/cms/592364. A side bar appears as follows:   
  
**Licenses**
  
Craft CMS - this page has a chart to display license keys and associated domains, but the whole chart is blank
  
Plug ins - same as above
  
Claim License - this page gives me the option to Claim a Craft License using a Key, Claim a plug in license or Claim licenses by your email address. Every single field is blank. I have no idea where to find the information to fill this in.

**Account**
  
Developer Support - no info
  
Billing - no info
  
Settings - my work email is here

Can someone please help me understand how to claim my license for renewal?

**Tags:** plugin-development, config, license


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## 1 answers

### Answer by username_1 on 2021-10-20. Score: 1

Is it possible that the original licence was purchased with a different Pixel & Tonic ID?

You could try and claim the licence by pasting your existing licence key (which you'll find in /config/license.key in your Craft installation directory) into the "claim a licence using a key" field.

If you don't have any luck there, the P&T support team are great and I'm sure they'll be able to help you out (support@craftcms.com). There's also a good bit of information about licence keys at [craftcms.com](https://craftcms.com/knowledge-base/more-information-than-you-require-about-craft-license-keys)


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