<blockquote>
<p>Dreamhost was ...uh...less than helpful on the matter.</p>
</blockquote>
<p>That's always been my experience with them.</p>
<p>Best I can tell (from <a href="https://github.com/the-paperless-project/paperless/issues/98" rel="nofollow noreferrer">https://github.com/the-paperless-project/paperless/issues/98</a> which has a similar error message) that error is coming from Imagick.</p>
<p>Whether it's a bug in Imagick (possible) or Dreamhost has misconfigured it on the VPS (more likely), it's hard to say, but either way, they should be looking into it.</p>

CC BY-SA 4.0
2020-08-17T18:40:34.250Z
Basically, they said they can't do anything about it. Said Imagick is installed correctly.

I have the same site on 3 different servers:

1. https://scalecomputing.com DREAMHOST (works fine) - Imagick 3.4.3RC1 (ImageMagick 6.7.7-10)
2. http://scale.rocks (works fine) ARCUSTECH - Imagick 3.4.4 (ImageMagick 6.9.10-23)
3. http://myscale.it (500 error) DREAMHOST - Imagick 3.4.4 (ImageMagick 6.9.7-4)
Brandon
CC BY-SA 4.0
2020-08-17T22:37:07.547Z
Eww... might be worth finding a new host for that site?
Brad Bell
CC BY-SA 4.0
2020-08-18T17:22:20.600Z
Yea, I think I'm going to. Thanks for replying and letting me know I wasn't crazy. I saw that link you shared before creating this thread, but I just wanted to tap the community to see if they've ever had similar issues.
Brandon
CC BY-SA 4.0
2020-08-16T23:27:36.937Z
2020-08-16T23:27:36.937Z
Brad Bell
<p>Dreamhost upgraded my VPS overnight and I immediately got a 500 error. The site currently works on another Dreamhost VPS (the original below) and an Arcustech server.</p>
<p><strong>After checking the error logs I'm receiving this error:</strong></p>
<pre><code>AH01215: php73.cgi: unable to extent pixel cache `No such file or directory' @ fatal/cache.c/CacheSignalHandler/3626.: /dh/cgi-system/php73.cgi
</code></pre>
<p><strong>The server was upgraded from:</strong></p>
<pre><code>Distributor ID: Ubuntu
Description:    Ubuntu 14.04.5 LTS
Release:    14.04
Codename:   trusty
</code></pre>
<p>to:</p>
<pre><code>Distributor ID: Debian
Description:    Debian GNU/Linux 9.12 (stretch)
Release:    9.12
Codename:   stretch
</code></pre>
<p>I've done the following to try to resolve it</p>
<ol>
<li>Deleted composer.lock &amp; vendor/ and reinstalled everything.</li>
<li>Started a fresh directory and change the site to run out of that directory
restarted the MySql VPS, and VPS</li>
<li>Deleted mysqlVPS and VPS, the ordered a fresh build of both, reinstalling node, composer, etc.and rebuilding the site there</li>
</ol>
<p>Dreamhost was ...uh...less than helpful on the matter.</p>
<p>Has anyone ever seen this problem?</p>

<error><server><hosting>
500 Error after Dreamhost server upgrade
# 500 Error after Dreamhost server upgrade

(Asked by: username_0 on 2020-08-14)

Dreamhost upgraded my VPS overnight and I immediately got a 500 error. The site currently works on another Dreamhost VPS (the original below) and an Arcustech server.
After checking the error logs I'm receiving this error:
AH01215: php73.cgi: unable to extent pixel cache `No such file or directory' @ fatal/cache.c/CacheSignalHandler/3626.: /dh/cgi-system/php73.cgi

The server was upgraded from:
Distributor ID: Ubuntu
Description:    Ubuntu 14.04.5 LTS
Release:    14.04
Codename:   trusty

to:
Distributor ID: Debian
Description:    Debian GNU/Linux 9.12 (stretch)
Release:    9.12
Codename:   stretch

I've done the following to try to resolve it

Deleted composer.lock & vendor/ and reinstalled everything.
Started a fresh directory and change the site to run out of that directory
restarted the MySql VPS, and VPS
Deleted mysqlVPS and VPS, the ordered a fresh build of both, reinstalling node, composer, etc.and rebuilding the site there

Dreamhost was ...uh...less than helpful on the matter.
Has anyone ever seen this problem?

**Tags:** error, server, hosting


---

## 1 answers

### Answer by username_1 on 2020-08-16. Score: 0

> Dreamhost was ...uh...less than helpful on the matter.

That's always been my experience with them.

Best I can tell (from <https://github.com/the-paperless-project/paperless/issues/98> which has a similar error message) that error is coming from Imagick.

Whether it's a bug in Imagick (possible) or Dreamhost has misconfigured it on the VPS (more likely), it's hard to say, but either way, they should be looking into it.

> **Comments:**
> **username_0**: Basically, they said they can't do anything about it. Said Imagick is installed correctly.  I have the same site on 3 different servers:  1. https://scalecomputing.com DREAMHOST (works fine) - Imagick 3.4.3RC1 (ImageMagick 6.7.7-10) 2. http://scale.rocks (works fine) ARCUSTECH - Imagick 3.4.4 (ImageMagick 6.9.10-23) 3. http://myscale.it (500 error) DREAMHOST - Imagick 3.4.4 (ImageMagick 6.9.7-4)  
> **username_1**: Eww... might be worth finding a new host for that site?  
> **username_0**: Yea, I think I'm going to. Thanks for replying and letting me know I wasn't crazy. I saw that link you shared before creating this thread, but I just wanted to tap the community to see if they've ever had similar issues.  

---

