<p>I have recently uploaded our dev site to the live server so we can populate with correct assets and deploy once complete.</p>

<p>I've set all variables I can think of to reflect the new environment, but for some reason no entries are showing and 'Unknown error has occurred' is shown.</p>

<p>The site is now on a subdir of a domain whereas before it was at the root. Also we're now using a Craft personal license as for this site we don't need more.</p>

<p>Could anyone shine some light on what's happened please?! </p>

<p>Thanks in advance, 
Tom</p>

CC BY-SA 3.0
2015-08-17T17:51:11.377Z
Check your `craft/storage/runtime/logs` files for the underlying error message and that should help you track down what's going on.
Brad Bell
CC BY-SA 3.0
2015-08-17T19:33:14.920Z
Hey @BradBell, thanks for your comment, I forgot to mention I had already looked in the logs and nothing was showing. I've just tried a fresh install and it's still not working, so I'm assuming perhaps some ownership or permissions problems?!
Tom
CC BY-SA 3.0
2015-08-17T21:11:17.330Z
Open your browser's inspector and click on the network tab, then load that page.  You'll see one of the requests is an AJAX call to `getElements`. Click on that and see what the response coming back says.
Brad Bell
<entries><singles>
No entries showing: Unknown error has occurred
# No entries showing: Unknown error has occurred

(Asked by: username_0 on 2015-08-17)

I have recently uploaded our dev site to the live server so we can populate with correct assets and deploy once complete.

I've set all variables I can think of to reflect the new environment, but for some reason no entries are showing and 'Unknown error has occurred' is shown.

The site is now on a subdir of a domain whereas before it was at the root. Also we're now using a Craft personal license as for this site we don't need more.

Could anyone shine some light on what's happened please?!

Thanks in advance,
username_0

**Tags:** entries, singles

> **Comments:**
> **username_1**: Check your `craft/storage/runtime/logs` files for the underlying error message and that should help you track down what's going on.  
> **username_0**: Hey @BradBell, thanks for your comment, I forgot to mention I had already looked in the logs and nothing was showing. I've just tried a fresh install and it's still not working, so I'm assuming perhaps some ownership or permissions problems?!  
> **username_1**: Open your browser's inspector and click on the network tab, then load that page.  You'll see one of the requests is an AJAX call to `getElements`. Click on that and see what the response coming back says.  

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## 0 answers

