<p>We recently added a large file (3gb) to our S3 location, and upon updating the assets index, the file is not being recognized. </p>

<p>The file is accessible and we have tested download directly.</p>

<p>Additionally, when we attempt to update the asset index, files that were previously indexed are now showing an error intermittently (Missing files: The following files could not be found. Should they be deleted from the index?)</p>

<p>Any ideas?</p>

CC BY-SA 3.0
2016-03-15T17:04:31.267Z
Any errors getting logged in `craft/storage/runtime/logs` when you update Asset indexes?
Brad Bell
CC BY-SA 3.0
2016-03-16T09:13:43.387Z
@BradBell I ran through multiple log files and it appears there are no related errors in the logs.
Erik Reagan
CC BY-SA 3.0
2016-03-16T17:13:31.673Z
When you run the update asset indexes tool, do it with your browser's console open and see if 1) there are any JS errors and 2) any of the requests come back as something other than 200 O.K.
Brad Bell
CC BY-SA 3.0
2016-03-16T17:40:58.010Z
@BradBell I had checked that earlier and all 200 OK
Aaron Lax
CC BY-SA 3.0
2016-03-16T18:23:12.073Z
If you think it's a bug, shoot an email to support@craftcms.com along with relevant details (CP/FTP access, etc.) and we'll investigate.
Brad Bell
<assets><s3>
Issue Updating Asset Index:S3 Product Downloads
# Issue Updating Asset Index:S3 Product Downloads

(Asked by: username_0 on 2016-03-15)

We recently added a large file (3gb) to our S3 location, and upon updating the assets index, the file is not being recognized.

The file is accessible and we have tested download directly.

Additionally, when we attempt to update the asset index, files that were previously indexed are now showing an error intermittently (Missing files: The following files could not be found. Should they be deleted from the index?)

Any ideas?

**Tags:** assets, s3

> **Comments:**
> **username_1**: Any errors getting logged in `craft/storage/runtime/logs` when you update Asset indexes?  
> **username_2**: @BradBell I ran through multiple log files and it appears there are no related errors in the logs.  
> **username_1**: When you run the update asset indexes tool, do it with your browser's console open and see if 1) there are any JS errors and 2) any of the requests come back as something other than 200 O.K.  
> **username_0**: @BradBell I had checked that earlier and all 200 OK  
> **username_1**: If you think it's a bug, shoot an email to support@craftcms.com along with relevant details (CP/FTP access, etc.) and we'll investigate.  

---

## 0 answers

