<p>One of our client logins has stopped working.</p>

<p>When you try to login there's a spinner and then <code>Failed to load resource: the server responded with a status of 504 ()</code> error on index.php:1</p>

<p>Sometimes you get a 504 on <code>index.php?p=admin/actions/users/login</code> at <code>jquery.js:9827</code> instead.</p>

<p>(Running Craft v3.1.34)</p>

<p>Any ideas?</p>

<p>I've tried resetting the password as per <a href="https://craftcms.stackexchange.com/a/13966/7356">https://craftcms.stackexchange.com/a/13966/7356</a> but this doesn't help, ditto for resetting the password via a 'Copy Password Reset URL' link.</p>

<p><a href="https://i.sstatic.net/2dkbx.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/2dkbx.png" alt="enter image description here"></a></p>

CC BY-SA 4.0
2019-09-12T23:22:33.817Z
Weird... a 504 is a Gateway Timeout. Something blocking that request? Antivirus or firewall on the client computer?
Brad Bell
CC BY-SA 4.0
2019-09-13T06:58:20.000Z
Thanks for the pointers... I couldn't figure it out @BradBell — eventually just created another user and transferred content over!
James Greig
<error><login>
CP login error for (only) one user in particular
# CP login error for (only) one user in particular

(Asked by: username_0 on 2019-09-09)

One of our client logins has stopped working.

When you try to login there's a spinner and then `Failed to load resource: the server responded with a status of 504 ()` error on index.php:1

Sometimes you get a 504 on `index.php?p=admin/actions/users/login` at `jquery.js:9827` instead.

(Running Craft v3.1.34)

Any ideas?

I've tried resetting the password as per <https://craftcms.stackexchange.com/a/13966/7356> but this doesn't help, ditto for resetting the password via a 'Copy Password Reset URL' link.

[![enter image description here](https://i.sstatic.net/2dkbx.png)](https://i.sstatic.net/2dkbx.png)

**Tags:** error, login

> **Comments:**
> **username_1**: Weird... a 504 is a Gateway Timeout. Something blocking that request? Antivirus or firewall on the client computer?  
> **username_0**: Thanks for the pointers... I couldn't figure it out @BradBell — eventually just created another user and transferred content over!  

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## 0 answers

