For Ready-to-Ship listings, orders will be processed within 2-3 business days of purchase unless noted otherwise.
For Made-to-Order listings the processing time is in addition to the production time. Production time is currently at 3-4 weeks but is subject to change depending on my personal workload and other life obligations. Production time is stated in each Made-to-Order listing. If you need your item for a specific time please don’t hesitate to reach out, I would be happy to accommodate your request if possible.
Transit times vary, but orders being shipped within the US are typically received within 3-5 business days. Express Shipping is available upon request.
A tracking number will be provided once your order has shipped.
I want you to be beyond happy with your purchase! If for any reason you're not, returns are gladly accepted.
PLEASE take the time to read my listings IN FULL before placing an order to avoid any unnecessary confusion.
To RECEIVE A REFUND I must be notified within 3 DAYS after receiving the item. The item must be shipped back within 14 DAYS in its original packaging and original unworn condition.
If you notify me after 3 days of receiving your item but within 7 DAYS you will RECEIVE A CREDIT toward your next KMD purchase. The item must still be shipped back within 14 days.
If the item shows any visible signs of wear and tear a refinishing fee will be deducted from your refund or credit on a case by case basis.
All shipping costs are the responsibility of the buyer.
I can't be held responsible for ordering the incorrect ring size. I will happily exchange or resize the ring for you (if applicable), however, shipping costs are the responsibility of the buyer. Whether or not there will be a resizing fee will be determined on a case by case basis. Ring sizers are available to assure the correct size is being ordered. I'd be happy to send you one complimentary!
Jewelry that has been customized in any way is non-returnable.
When returning an item I can not be held responsible for any jewelry that has been lost or damaged in the mail. Using a carrier with tracking and insurance is highly recommended.
Kristina Mueller Designs
PO Box 1497
Lake Placid, NY 12946