Order Email Issues – IMPORTANT!
I am so terribly embarrassed to have to say this but it turns out our email service has not been sending through all our emails or sending responses correctly. As such I am no longer sure which orders I have or have not fulfilled and as such I am having to email all customers from the last guaranteed order number in order to double check where things stand.
Please let me know if your order has been one of the missed ones so that I can correct this ASAP. I am so truly sorry that this has occurred, apparently the anti spam measures I put onto the emails incorrectly flagged our own websites emails as spam and held them in quarantine and I just assumed business was slow as we were winding things up.