Having now realised the depth of my frustration over my notebook’s (non) performance, to his credit the manager of Notebook Land in Adelaide has sent my notebook off to the senior tech at the manufacturer/supplier for a thorough investigation. Yeah! Perhaps now they can get to the bottom of why it feels like I bought a ‘Monday Morning’ assembly.
He has even read all of the various posts I’ve made over the last 9 months about my notebook, both on this and my old blog, even the ones where I didn’t mention his company’s name, and to his credit has decided that customer service must be the winner in this instance.
So, at his own expense, he has copied all of my hard drive data across to an external drive and given it to me (of course, I’ll return the drive once I have my notebook back). He took my comments about the service levels on the chin and definately wants to keep this particular customer happy. Which in turn I am happy about.
It means that my notebook is out of operation for another two weeks (sigh), but at least I have access to my old data so I am furiously loading all my necessary software (GreatReader, iPodder, OneNote, Outlook, Skylook, WaxMail inter alia) onto the spare pc at home and rebuilding all my links.
It also means that the promised interview with Allan Jenkins can now go ahead — I just have to edit the front of the interview (you know, tone down the introduction to Allan, delete his voice and just keep mine, that sort of thing) and I can post it. God willing, that will happen this weekend.
And stay tuned for more news about another exciting interview with one of the ‘greats’ of business communication and a personal hero (or perhaps heroine)…
Yeah! And thank you, Faisal at Notebook Land, for taking my disgruntlement seriously.