To report an Emergency call 9-1-1. During a disaster, stay off the phones except to report emergencies and make sure your phones are properly hung up. The San José Prepared! program encourages you, your family, and your neighborhood to be prepared before the next disaster happens. You should be prepared at home, in your car, at school, and at work. The City will not be able to respond to every citizen's needs during or immediately following a disaster.
The City of San José's Office of Emergency Services can provide you with information on earthquake preparedness and how to prepare for other disasters. Office telephone number is (408) 277-4595. San José Prepared! telephone number is (408) 277- 4598.
FLOOD ZONE IDENTIFICATION
The Federal government has designated certain areas as potential flood hazard zones. Call (408) 535-7803 for recorded information, and leave your name, address, parcel number and telephone number. City staff will research your information and return your call. For flood elevation certification, call (408) 535-6517.
If you smell gas either indoors or out in the street, call the Customer Service Department ofthe Pacific Gas and Electric Company -- any time of the day or night -- at 1-800-743-5000. If the leak is so severe as to pose a danger of imminent fire or explosion, call 9-1-1.
HELPLINE (Natural Disaster)
In the event of a natural disaster, the City Help line (408) 277- HELP (4357) is a ready source of information on road closures, evacuation centers, and disaster recovery infomration.
To report a crime in progress, call 9-1-1 (from a cell phone, dial (408) 277-8911). Non emergency 3-l-1 (from a cell phone, dial (408) 277-8900).
The San José Police Department offers programs that educate residents about crime prevention and safety measures. Many of the 32 programs offered are school based intervention programs. For information, call the Community Services Unit at (408) 9421- 9046.
If you have information on any illegal drug activity, call the Drug Hotline at (408) 971-DRUG. The Crime Stopper telephone number is (408) 947-STOP All calls are strictly confidential.
If you are concerned about activities conducted by homeless people that you believe to be illegal, call the San José Police Department Metro Unit at (408) 277-4937.
INDEPENDENT POLICE AUDITOR’S OFFICE
The three primary functions of the Independent Police Auditor's Office are: 1) serve as an alternative forum where residents may file complaints; 2) review the investigations of resident complaints by the Professional Standards and Conduct Unit; and 3) promote public awareness of a resident's right to file a complaint. Office telephone number is (408) 794-6226.
Police Reports can be made by calling 3-1-1 or (408) 277-4141 (press 0). Information about police reports may be obtained from the Police Department at (408) 277-4143 or online at www.sjpd.org.
VICTIM WITNESS PROGRAM
After reporting a crime, victims needing supportive assistance can call the Victim Witness Program at (408) 295-2656. The San José Police Department has a trained advocate that can be reached at (408) 277-5550. For additional information visit our website at www.victim.org.
SERVICES l STREETLIGHTS
There are approximately 50,000 street lights throughout San Jose. They are repaired and maintained to ensure adequate night time visibility at street intersections and along major streets. The DOT crews replace bumed out lights as they are reported. Please allow 1 to 14 working days for completion of the street light repair. To report a burned out street light, follow the procedures below:
I. Obtain information