- All countries
With your Grin app you can make sure you always have available balance in your Grin wallet to make your trips, pay your bills or topup your cellphone! You can do this by clicking on the option Automatic reload on your wallet home.
How does it work?
The automatic reload feature works by charging your card every time your balance dips below a threshold amount and taking your balance back to a specific value determined by you. By doing this, you won't have to waste time in top-ups!
To activate automatic reload you should:
- Open your wallet home and then tap on the automatic reload banner as shown on the image below.
- Choose the amount you want your wallet to get back to when you cross the threshold amount.
- Select the card you want to use for automatic reload and confirm!
Can't find the automatic reload feature?
Unfortunately there are some regions and types of cards for which we still cannot offer this feature. If you don't see automatic reload in your wallet just yet, contact us and we'll be able to help.
What are the threshold amounts?
The threshold amount is the amount for which when your balance falls below off, the automatic reload feature will be triggered. The threshold amount varies by country:
Brazil: R$5 Brazilian Reals (BRL)
Mexico: $20 Mexican Pesos (MXN)
Colombia: $3,000 Colombian Pesos (COP)
Peru: S/4 Peruvian Soles (PEN)
Chile: $600 Chilean Pesos (CLP)
Argentina: $50 Argentinian Pesos (ARS)
Uruguay: $30 Uruguayan Pesos (UYU)
Automatic Reload FAQs
How will I know when automatic reload is triggered?
We'll send a push notification to your device every time the automatic reload is triggered to let you know the amount charged to your card and your new Grin wallet balance.
How do I turn off the automatic reload?
You can turn off automatic reload at any time. You just need to go back to the automatic reload screen in which you activated the feature (accessible from the wallet home). At the bottom of the screen you will find a button that reads "Deactivate automatic reload", tap it, confirm and you're done. No further automatic reload charges will be attempted. Please note that if the previous automatic reload charge failed, there might still be some retry attempts queued.
How does automatic reload in multiple countries?
If you use Grin in different countries you should know that the automatic reload works on a per country basis. This means that automatic reload will only be activated for the country in which you turned it on. If your balance falls below the threshold amount in another country (with another currency), automatic reload will not be triggered.
Example: You turn on automatic reload in Brasil for R$ 100. You then travel to Peru where you have S/12 in your wallet. You then take a S/10 trip leaving your wallet balance in S/2. While this value would be under the threshold amount for Peru, because your automatic reload is for Brasil, the feature would not be triggered.
Can I activate automatic reload with wire transfers, Google Pay or other payment methods?
Unfortunately not 😢, currently the automatic reload feature is only available with cards. You can use any supported card to use automatic reload. Debit cards are also supported for automatic reload in the countries in which we support them.
What happens if the automatic reload fails?
Don't worry, there are a lot of things that could happen that would case an error charging your card (e.g. network errors, not having enough balance in your card, card is locked, etc.). If this happens and we're unable to charge your card, we'll send you a push notification letting you know we had an issue charging your card. If you don't have enough balance in your card, this would be the moment to fix it
We will then retry the charge attempt your card up to 4 times more in the span of 4 days. Timing between attempts may vary. You can also top-up your wallet manually. If by the time we're going to do the next attempt your wallet balance is above the threshold amount, we won't charge your card again.
I got charged more than my automatic reload amount
This could happen in some cases because remember that the automatic reload will charge the difference between your current wallet balance and the amount you selected. So for instance,
- You turn on automatic reload for $50.
- With your current balance of $15, you make a scooter trip for $18. This leaves your balance in -$3 and the automatic reload is triggered.
- We would then charge your card for $53 so your final wallet balance becomes $50.