At Jaga, our commitment to customer support is not simply that our involvement finishes as soon as our solutions are in place and the guarantee packs handed over. We keep communication lines open at all times and follow up with our customers to confirm that they are, not only happy, but delighted with their installation.
Similarly, where our intelligent Oxygen indoor air quality control solution is used, we can organise follow up visits on site to view the system’s activity log or remotely view the data. Thereby ensuring the system is operating to its utmost capabilities or recommending control setting tweaks to enhance Oxygen’s performance.With Oxygen, we are also now offering Service Maintenance Contracts on current and new projects. Please contact us for more information.
Whichever Jaga product we have supplied, we respond quickly to you if you have an issue on site. In the unlikely event that it is our product that is at the heart of a problem, we will arrange to visit and assess the situation. Alternatively, if the fault clearly appears to lie with the Low-H2O heat exchanger inside a Jaga radiator, simply supply the serial number of the heat exchanger and we will replace it within 48 hours.
We also supply comprehensive BIM information to facilities managers/owners to ensure effective whole life asset management.
Above all though, your feedback is most important to ensuring we continue to grow and improve our customer services. This is why after every project, we speak with our customers and survey their experiences with us, asking them to honestly appraise every critical aspect of our service delivery.
By partnering with Jaga, you be certain that at every stage in your project’s life cycle, even when completed, you will have the support you need.
Please complete the form below to ask us about any of our products or their applications and one of our consultants will be in touch with you.