Ticket ID: 5038
Customer Name: William Adkins
Customer Email: richardsbrittney@example.com
Customer Age: 52
Customer Gender: Female
Product Purchased: Nintendo Switch
Date of Purchase: 2020-03-07
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I'm having an issue with the {product_purchased}. Please assist. I've ordered the same, the same, and, if anything, I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 13:09:17