Ticket ID: 245
Customer Name: Kathleen Thornton
Customer Email: qburton@example.com
Customer Age: 66
Customer Gender: Female
Product Purchased: Microsoft Office
Date of Purchase: 2020-01-15
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I am a new customer, not a giftcard shopper, and there are no restrictions on how often to respond to a product purchase. But please be I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 06:07:27