Ticket ID: 8123
Customer Name: Luis Dennis
Customer Email: kristen63@example.net
Customer Age: 70
Customer Gender: Female
Product Purchased: Apple AirPods
Date of Purchase: 2021-04-19
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

2:

* This is a new product at this time.

* We are actively working on this issue to make it easier for you. I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 