Ticket ID: 1921
Customer Name: Patricia Parker
Customer Email: stephanie82@example.org
Customer Age: 68
Customer Gender: Other
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-01-23
Ticket Type: Cancellation request
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If you can't use it, feel free to look into using it.

I've run into multiple issues with this package from other users. I haven't I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 