Ticket ID: 378
Customer Name: Leslie Smith
Customer Email: bbrown@example.com
Customer Age: 51
Customer Gender: Female
Product Purchased: Google Nest
Date of Purchase: 2020-12-17
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? How do I reproduce the problem? Please let me know by email I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 