Ticket ID: 3623
Customer Name: Ashley Burnett
Customer Email: mconway@example.org
Customer Age: 22
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2021-05-18
Ticket Type: Refund request
Ticket Subject: Network problem
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

On February 10, I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 