Ticket ID: 5018
Customer Name: Mary Larson
Customer Email: lisa21@example.org
Customer Age: 33
Customer Gender: Male
Product Purchased: Microsoft Office
Date of Purchase: 2020-11-11
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

There are no updates in {product_purchased}. I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 