Ticket ID: 2937
Customer Name: Rebekah Shaw
Customer Email: thaynes@example.com
Customer Age: 28
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-06-02
Ticket Type: Refund request
Ticket Subject: Product setup
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? - If the code is working fine with the latest changes, it is not possible I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 22:48:12