Ticket ID: 6550
Customer Name: Carrie Walsh
Customer Email: marieaguirre@example.net
Customer Age: 30
Customer Gender: Male
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-08-09
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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In this case this can be remedied by installing the proper security key.


The process is in the following steps The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 