Ticket ID: 3603
Customer Name: Troy Mathis
Customer Email: yprice@example.net
Customer Age: 40
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-04-25
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Your billing has been cleared. Contact the seller and the payment method(s) you wish to proceed with using.

3.5.1 - You've This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 