Ticket ID: 1815
Customer Name: Eddie Stewart
Customer Email: stewartblake@example.com
Customer Age: 28
Customer Gender: Male
Product Purchased: GoPro Action Camera
Date of Purchase: 2020-02-22
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Can you please contact the manufacturer?

SgtLlK I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 