Ticket ID: 228
Customer Name: Caroline Cummings
Customer Email: justinsmith@example.net
Customer Age: 56
Customer Gender: Male
Product Purchased: HP Pavilion
Date of Purchase: 2020-03-08
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? This is mostly because there is not enough RAM to take this down. Is there I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 04:59:00