Ticket ID: 7191
Customer Name: Anne Benitez
Customer Email: leechristine@example.org
Customer Age: 62
Customer Gender: Female
Product Purchased: PlayStation
Date of Purchase: 2021-06-03
Ticket Type: Technical issue
Ticket Subject: Product compatibility
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? When switching from a new device I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 23:50:35