Ticket ID: 348
Customer Name: Erica Boyer
Customer Email: hannah44@example.com
Customer Age: 44
Customer Gender: Female
Product Purchased: Microsoft Office
Date of Purchase: 2021-03-19
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 