Ticket ID: 1720
Customer Name: Bruce Davis
Customer Email: oharris@example.org
Customer Age: 56
Customer Gender: Other
Product Purchased: Nest Thermostat
Date of Purchase: 2021-03-31
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?


We cannot answer this I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 