Ticket ID: 883
Customer Name: Larry Glass
Customer Email: qsexton@example.com
Customer Age: 62
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2021-11-09
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm having an issue with the {product_purchased}. Please assist. I'm having an issue with the {product_purchased}. Please Casino I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 19:53:55