Ticket ID: 2925
Customer Name: Elizabeth Wells
Customer Email: fwells@example.net
Customer Age: 48
Customer Gender: Male
Product Purchased: Dell XPS
Date of Purchase: 2021-02-06
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? You can try contacting your bank. See the guide below.

Step 4: Change I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 21:49:55