Ticket ID: 1253
Customer Name: Mark Hart
Customer Email: george47@example.com
Customer Age: 69
Customer Gender: Female
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-10-18
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please assist by making purchases if possible. Thanks. " (This is more than one month). You just spent what you would normally. Please help. If only your I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 