Ticket ID: 2596
Customer Name: Stacey Burns
Customer Email: courtneyjones@example.org
Customer Age: 66
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-09-03
Ticket Type: Refund request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks for your patience, guys!"

The problem is that while some customers had found the error and had installed it, others found out about it from third parties I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 02:09:38