Ticket ID: 2112
Customer Name: Justin Navarro
Customer Email: danapena@example.net
Customer Age: 36
Customer Gender: Male
Product Purchased: Nikon D
Date of Purchase: 2020-07-10
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thanks. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 04:30:24