Ticket ID: 5400
Customer Name: Carol Gray
Customer Email: drodriguez@example.com
Customer Age: 27
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2021-04-28
Ticket Type: Cancellation request
Ticket Subject: Data loss
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? Go find the file named {product_purchased}.php and open it in I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 