Ticket ID: 6658
Customer Name: David Romero
Customer Email: cramirez@example.net
Customer Age: 61
Customer Gender: Female
Product Purchased: Garmin Forerunner
Date of Purchase: 2020-03-16
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 20:37:26