Ticket ID: 1914
Customer Name: Matthew Morales
Customer Email: robertsonbryan@example.org
Customer Age: 34
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-01-18
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 12:40:30