Ticket ID: 7430
Customer Name: Kimberly Shannon
Customer Email: nthomas@example.com
Customer Age: 68
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2020-12-28
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks!

Rated 3 out of 5 by Anonymous from Needs a few weeks to fix After reading all the reviews and how very good these are, I would recommend I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 03:45:20