Ticket ID: 6181
Customer Name: James Garcia
Customer Email: garciathomas@example.com
Customer Age: 60
Customer Gender: Female
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-09-13
Ticket Type: Technical issue
Ticket Subject: Product recommendation
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

In this I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 