Ticket ID: 5050
Customer Name: Jennifer Miller
Customer Email: jasminelee@example.com
Customer Age: 32
Customer Gender: Other
Product Purchased: Samsung Galaxy
Date of Purchase: 2021-02-02
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 09:53:33