Ticket ID: 7918
Customer Name: Karen Rojas
Customer Email: tayloramber@example.org
Customer Age: 58
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-04-03
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? If it works, click on the Refresh button above. If it does not, try restart I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 