Ticket ID: 4439
Customer Name: Anthony Benitez
Customer Email: sarah85@example.org
Customer Age: 61
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-03-30
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The item you requested with a price of $4.99 and no product description on the item have been resolved.

The product returned to Etsy for I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 20:51:38