Ticket ID: 5845
Customer Name: Jessica Bentley
Customer Email: cordovaruth@example.net
Customer Age: 70
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2021-09-12
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.


{item_id} is the number of minutes after transaction where the item will have to be re-sold. Please assist.


This means any I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 