Ticket ID: 949
Customer Name: Sandra Hopkins
Customer Email: elizabethjenkins@example.com
Customer Age: 64
Customer Gender: Female
Product Purchased: GoPro Action Camera
Date of Purchase: 2020-11-05
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I will try to reach out to those of you with specific questions. I'm more than willing to give you a shout-out if you would give me a quick I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 