Ticket ID: 7324
Customer Name: Diane Wilson
Customer Email: rowlandjoshua@example.com
Customer Age: 49
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2021-01-18
Ticket Type: Technical issue
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 20:06:41