Ticket ID: 4197
Customer Name: Eric Miller MD
Customer Email: melissamorales@example.com
Customer Age: 54
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2020-11-21
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 09:25:13