Ticket ID: 1322
Customer Name: Charlotte Ford
Customer Email: panderson@example.org
Customer Age: 42
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2020-04-01
Ticket Type: Refund request
Ticket Subject: Display issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? [17:34] <michai> It's the system that handles I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 10:05:02