Ticket ID: 632
Customer Name: Elizabeth Williamson
Customer Email: upope@example.net
Customer Age: 64
Customer Gender: Male
Product Purchased: Fitbit Charge
Date of Purchase: 2020-06-03
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

How is this possible?

For some reason your product was not included in your cart with the checkout feature.

I am unable to find instructions I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 02:58:15