Ticket ID: 6258
Customer Name: Annette Ashley
Customer Email: hogandavid@example.org
Customer Age: 41
Customer Gender: Male
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2020-05-25
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm not sure if the last link is working, the first time you make a new order, then the second time, do you really need a change for me I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 