Ticket ID: 7308
Customer Name: Luis Kelly
Customer Email: ashley75@example.org
Customer Age: 30
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2021-09-17
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

My question?

Does the Product Purchase Policy address the current availability (if at all) of the product we provide?

Please see the FAQ I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 20:25:17