Ticket ID: 1635
Customer Name: Savannah Collins
Customer Email: christy59@example.org
Customer Age: 56
Customer Gender: Female
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-09-19
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If I am unable to contact the retailer about my missing item, please email us at sales@hippocamps.com or by using their search function. This I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 