Ticket ID: 4125
Customer Name: Brad Young
Customer Email: tammiesanders@example.com
Customer Age: 47
Customer Gender: Other
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2021-04-13
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Product purchased: 2

Type: Light Box (V)

Colour: Brown

Color: Matte

Key: L This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 