Ticket ID: 8373
Customer Name: Carl Conley
Customer Email: nbates@example.com
Customer Age: 60
Customer Gender: Other
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-09-04
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

If your I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 22:31:19