Ticket ID: 6162
Customer Name: Brad Harris
Customer Email: michaelmartin@example.org
Customer Age: 32
Customer Gender: Other
Product Purchased: Canon EOS
Date of Purchase: 2020-01-10
Ticket Type: Technical issue
Ticket Subject: Payment issue
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond.

Can't take it anymore. I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 21:19:05