Ticket ID: 5022
Customer Name: Kim Sawyer
Customer Email: ysmith@example.net
Customer Age: 37
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2021-05-18
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. (Thank you.)

5. We're sorry, but this item has been rejected out of the range.

6. Please find a store close to I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 20:11:56