Ticket ID: 6637
Customer Name: Katherine Brock
Customer Email: james77@example.net
Customer Age: 65
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-04-19
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? You can contact the company by calling 774-723-2747, then get I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 