Ticket ID: 5130
Customer Name: Wendy Gentry
Customer Email: samanthaavila@example.org
Customer Age: 39
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2020-04-14
Ticket Type: Technical issue
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you."

The user had no idea that she was getting charged again to send that coupon and that her account was being charged with a $50 "f I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 05:45:25