Ticket ID: 1738
Customer Name: Ryan Olson
Customer Email: jsampson@example.net
Customer Age: 33
Customer Gender: Male
Product Purchased: Amazon Kindle
Date of Purchase: 2020-04-27
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I don't really care because I didn't I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 