Ticket ID: 349
Customer Name: Mark Castro
Customer Email: aprilclayton@example.net
Customer Age: 52
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-10-13
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.


We'll also find someone with our skills to help. We'd love to help out! I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 18:27:35