Ticket ID: 7937
Customer Name: Michael Paul
Customer Email: wendyfranklin@example.net
Customer Age: 56
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-10-01
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

When you create a new Account with a new URL, make sure the URL of This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 