Ticket ID: 3498
Customer Name: David Sims
Customer Email: matthewwheeler@example.org
Customer Age: 56
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-01-20
Ticket Type: Product inquiry
Ticket Subject: Peripheral compatibility
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

Our customers are using our software to try out more games, and do I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 11:46:06