Ticket ID: 6409
Customer Name: Jeremy Gonzales
Customer Email: diazrebekah@example.com
Customer Age: 58
Customer Gender: Female
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-01-13
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. It is a gift for those with an issue that will likely not be resolved through that gift. I'll help by sending the item to you on Saturday or Sunday in I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 