Ticket ID: 6063
Customer Name: Lisa Morales
Customer Email: jessejoseph@example.com
Customer Age: 18
Customer Gender: Male
Product Purchased: Canon EOS
Date of Purchase: 2020-06-12
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Q: I received an email from the manufacturer saying that my order has been fulfilled, but my receipt for the gift has left without my understanding. How can I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 