Ticket ID: 1540
Customer Name: David Oliver
Customer Email: scottlozano@example.net
Customer Age: 27
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2020-09-08
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

There seem to be issues with my {product_purchased}. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 04:30:59