Ticket ID: 4382
Customer Name: Jennifer Clark
Customer Email: wwilson@example.net
Customer Age: 57
Customer Gender: Female
Product Purchased: iPhone
Date of Purchase: 2020-11-24
Ticket Type: Billing inquiry
Ticket Subject: Installation support
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? Yes, there is updates. In many cases, if the software has I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-05-31 23:59:23