Ticket ID: 7853
Customer Name: Scott Brown
Customer Email: bernarddrake@example.net
Customer Age: 20
Customer Gender: Male
Product Purchased: LG Washing Machine
Date of Purchase: 2020-08-06
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? I'm trying to sell two computers for this kit. One from Japan, the I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 22:15:08