Ticket ID: 7707
Customer Name: Sandra Todd
Customer Email: ericingram@example.org
Customer Age: 44
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-07-29
Ticket Type: Cancellation request
Ticket Subject: Cancellation request
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

For device to reconnect I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 01:55:35