Ticket ID: 5568
Customer Name: Gwendolyn Hubbard
Customer Email: jwall@example.net
Customer Age: 52
Customer Gender: Female
Product Purchased: Microsoft Office
Date of Purchase: 2021-07-13
Ticket Type: Cancellation request
Ticket Subject: Display issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

To get my credit card PIN and my new password for my business account, it I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 