Ticket ID: 7250
Customer Name: Julie Carey
Customer Email: xharris@example.net
Customer Age: 68
Customer Gender: Female
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-11-12
Ticket Type: Billing inquiry
Ticket Subject: Installation support
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

Any information?

We have a new resolution, but they are I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 