Ticket ID: 2825
Customer Name: Maria Reed
Customer Email: uhale@example.org
Customer Age: 44
Customer Gender: Female
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-05-16
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. It is a question of quality. I'm not sure where it's gotten to. I really don't see the need to replace it at the price point when it I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 12:45:44