Ticket ID: 7420
Customer Name: Michael Stewart
Customer Email: cummingsjoel@example.org
Customer Age: 51
Customer Gender: Other
Product Purchased: Dell XPS
Date of Purchase: 2021-07-04
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Please help me understand this problem properly

I'm having an issue with the {product_prompt}. Please help me understand this problem properly This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Closed
Resolution: Environmental yes may whether standard.
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 23:19:05