Ticket ID: 693
Customer Name: Rose Watson
Customer Email: esnow@example.com
Customer Age: 40
Customer Gender: Other
Product Purchased: Google Nest
Date of Purchase: 2021-03-09
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. (Product has been purchased from a previous person) No longer with a $50 price per pound but rather with 5 grams. Please assist. (Product has been purchased I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-05-31 23:15:36