Ticket ID: 2707
Customer Name: Angel Porter
Customer Email: hebertjohnathan@example.net
Customer Age: 61
Customer Gender: Female
Product Purchased: Xbox
Date of Purchase: 2020-11-19
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? Thanks, I would be delighted to help you with your installation! I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 16:51:05