Ticket ID: 436
Customer Name: Rebecca Gilmore
Customer Email: ocannon@example.org
Customer Age: 68
Customer Gender: Female
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-01-12
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

"We get emails from customers asking about this product and they don't get it."

One-time customer service charge added to $11,000 I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 12:43:34