Ticket ID: 3562
Customer Name: Shelley Murphy
Customer Email: vhanson@example.com
Customer Age: 27
Customer Gender: Male
Product Purchased: Sony PlayStation
Date of Purchase: 2020-06-16
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

It depends. I was never given any updates or fixes. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 