Ticket ID: 1683
Customer Name: Amanda Lopez
Customer Email: rossgonzalez@example.org
Customer Age: 52
Customer Gender: Other
Product Purchased: Garmin Forerunner
Date of Purchase: 2020-12-11
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 