Ticket ID: 8215
Customer Name: Victor Scott
Customer Email: kpowell@example.org
Customer Age: 27
Customer Gender: Other
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-12-07
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? This file contains a list of $vcsf files in different editions I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 