Ticket ID: 521
Customer Name: Ashley Rojas
Customer Email: tiffanyzuniga@example.com
Customer Age: 52
Customer Gender: Male
Product Purchased: LG Smart TV
Date of Purchase: 2021-08-20
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If you have any further feedback, please drop me an email at xanj@comcast.net.

[This post has been updated.] I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 17:08:36