Ticket ID: 3556
Customer Name: Ryan Edwards
Customer Email: benjaminsmith@example.net
Customer Age: 64
Customer Gender: Male
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-12-31
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. -I was told by my distributor to not distribute any of the products, but now I am able to see them. -All of the packaging has been changed, I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 