Ticket ID: 4412
Customer Name: Randy Perez
Customer Email: stacey69@example.net
Customer Age: 49
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2020-06-18
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data?

I can't get the user to stop using the app.

I have two requests I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 19:29:04