Ticket ID: 1713
Customer Name: Felicia Clark
Customer Email: alyssaclark@example.net
Customer Age: 37
Customer Gender: Female
Product Purchased: MacBook Pro
Date of Purchase: 2020-11-30
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? Please post on your message board.


My question is about how I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 