Ticket ID: 8274
Customer Name: Sonya Watson
Customer Email: mendezamy@example.com
Customer Age: 51
Customer Gender: Male
Product Purchased: HP Pavilion
Date of Purchase: 2020-11-09
Ticket Type: Product inquiry
Ticket Subject: Delivery problem
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. Please report it on GitHub. Note, these I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 08:41:00