Ticket ID: 5774
Customer Name: James Rodriguez
Customer Email: ruizamber@example.org
Customer Age: 24
Customer Gender: Other
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-06-29
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? I've seen the instructions here:

http://forum.xda- The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 06:51:12