Ticket ID: 4634
Customer Name: Diana Gibson
Customer Email: vlynch@example.org
Customer Age: 55
Customer Gender: Other
Product Purchased: iPhone
Date of Purchase: 2020-03-04
Ticket Type: Product inquiry
Ticket Subject: Data loss
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

Please contact me if you are experiencing this problem. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 14:04:05