Ticket ID: 3543
Customer Name: Kimberly Smith
Customer Email: fjones@example.org
Customer Age: 58
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2020-07-21
Ticket Type: Product inquiry
Ticket Subject: Battery life
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 07:11:05