Ticket ID: 1640
Customer Name: Katherine Young
Customer Email: robertrobinson@example.com
Customer Age: 60
Customer Gender: Other
Product Purchased: Adobe Photoshop
Date of Purchase: 2021-07-23
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. :) This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 