Ticket ID: 2936
Customer Name: Erin Brown
Customer Email: ochoacarl@example.net
Customer Age: 21
Customer Gender: Male
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-07-14
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

We appreciate your support and are here to be helpful. All prices are based on 10% APR. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 