Ticket ID: 7152
Customer Name: Susan Smith
Customer Email: karensexton@example.org
Customer Age: 60
Customer Gender: Male
Product Purchased: HP Pavilion
Date of Purchase: 2021-04-18
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data? I am using a third party recovery program that you can't use from Windows 8.1 because of I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 20:15:43