Ticket ID: 2792
Customer Name: Tammy Kirby
Customer Email: valeriekoch@example.net
Customer Age: 67
Customer Gender: Female
Product Purchased: Nikon D
Date of Purchase: 2021-03-19
Ticket Type: Billing inquiry
Ticket Subject: Account access
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?


In my I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 