Ticket ID: 7267
Customer Name: Laura Burns
Customer Email: natalieolsen@example.com
Customer Age: 43
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2021-07-11
Ticket Type: Product inquiry
Ticket Subject: Account access
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? If you've already solved these problems with your iOS or Mac OSX software, you This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 23:44:22