Ticket ID: 4632
Customer Name: Michael Smith
Customer Email: madisonhampton@example.com
Customer Age: 39
Customer Gender: Female
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-03-07
Ticket Type: Billing inquiry
Ticket Subject: Display issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

Thanks!!!

I am glad you have answered my question. I I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 10:07:02