Ticket ID: 3634
Customer Name: Dale Ruiz
Customer Email: evan91@example.org
Customer Age: 22
Customer Gender: Male
Product Purchased: Microsoft Office
Date of Purchase: 2021-03-18
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? I need to go out and I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 00:37:13