Ticket ID: 3866
Customer Name: Emma Mendoza MD
Customer Email: xaustin@example.org
Customer Age: 55
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-03-17
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 06:20:27