Ticket ID: 728
Customer Name: Christine Copeland
Customer Email: hooverwendy@example.net
Customer Age: 55
Customer Gender: Male
Product Purchased: Sony PlayStation
Date of Purchase: 2021-01-15
Ticket Type: Cancellation request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I have no way to find this one." I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 