Ticket ID: 4699
Customer Name: Seth Brown
Customer Email: glasseric@example.net
Customer Age: 36
Customer Gender: Other
Product Purchased: Sony PlayStation
Date of Purchase: 2021-05-02
Ticket Type: Technical issue
Ticket Subject: Product compatibility
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 