Ticket ID: 7758
Customer Name: Adam Ellis
Customer Email: ryan92@example.net
Customer Age: 46
Customer Gender: Female
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-10-13
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

Logging off as I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 17:37:48