Ticket ID: 7657
Customer Name: Jamie Cox
Customer Email: torreskent@example.org
Customer Age: 65
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2020-08-31
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

Click here to find my way around it! I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 