Ticket ID: 352
Customer Name: Ryan Reed
Customer Email: darlene10@example.com
Customer Age: 51
Customer Gender: Female
Product Purchased: Google Nest
Date of Purchase: 2021-12-19
Ticket Type: Cancellation request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

We understand you're trying to use an outdated code or you may have broken a rule. Please let us know via PM.

This is not what I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 01:32:39