Ticket ID: 1837
Customer Name: David James
Customer Email: skramer@example.com
Customer Age: 59
Customer Gender: Male
Product Purchased: Canon EOS
Date of Purchase: 2021-03-31
Ticket Type: Product inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

I'm I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 