Ticket ID: 2984
Customer Name: Michelle Hall
Customer Email: angela13@example.net
Customer Age: 59
Customer Gender: Female
Product Purchased: HP Pavilion
Date of Purchase: 2020-02-23
Ticket Type: Cancellation request
Ticket Subject: Data loss
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? Please try again later. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 