Ticket ID: 6589
Customer Name: Joshua Walters
Customer Email: reginarivas@example.net
Customer Age: 34
Customer Gender: Male
Product Purchased: Fitbit Charge
Date of Purchase: 2020-10-30
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 