Ticket ID: 6511
Customer Name: Douglas Holloway
Customer Email: mgraham@example.org
Customer Age: 18
Customer Gender: Male
Product Purchased: PlayStation
Date of Purchase: 2020-01-29
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 