Ticket ID: 4735
Customer Name: Heather Mendoza
Customer Email: vmendez@example.net
Customer Age: 21
Customer Gender: Male
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-03-11
Ticket Type: Refund request
Ticket Subject: Product setup
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? It's just a matter of getting the necessary info from the user. Please help me to I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 