Ticket ID: 6290
Customer Name: Billy Neal
Customer Email: joseph08@example.com
Customer Age: 60
Customer Gender: Female
Product Purchased: LG Smart TV
Date of Purchase: 2020-12-07
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? If it's not locked and I've purchased it within the last 24 hours, what do I I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 