Ticket ID: 3529
Customer Name: Brian White
Customer Email: taylor01@example.com
Customer Age: 24
Customer Gender: Male
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-03-13
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? — Michael K. Hwang (@michaelkhunts) July 29, I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 