Ticket ID: 6219
Customer Name: Alisha Vazquez
Customer Email: zallen@example.com
Customer Age: 67
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2020-09-27
Ticket Type: Billing inquiry
Ticket Subject: Cancellation request
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

When I do something while the browser is running, the server I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 20:35:23