Ticket ID: 1763
Customer Name: Peter Flowers
Customer Email: amanda40@example.org
Customer Age: 52
Customer Gender: Male
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-04-15
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? I've had issues logging into my {product_purchased} account for a while. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 17:53:01