Ticket ID: 8343
Customer Name: Chad Pace
Customer Email: ejohnson@example.net
Customer Age: 45
Customer Gender: Male
Product Purchased: Dyson Vacuum Cleaner
Date of Purchase: 2021-09-04
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 23:44:38