Ticket ID: 7274
Customer Name: Jason Mccann
Customer Email: heather72@example.net
Customer Age: 52
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-06-13
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. _______________________________________________ I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 19:17:32