Ticket ID: 160
Customer Name: Tammy Wolf
Customer Email: roberthaas@example.net
Customer Age: 55
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2021-02-03
Ticket Type: Billing inquiry
Ticket Subject: Cancellation request
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

I had no idea that the device was behaving this way and started running I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 19:33:22