Ticket ID: 6360
Customer Name: Barbara Carrillo
Customer Email: douglas50@example.org
Customer Age: 24
Customer Gender: Male
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2021-10-06
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? If so, can you please confirm a fix?

Thank you. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 00:33:42