Ticket ID: 1349
Customer Name: Caitlin Lawrence
Customer Email: ubailey@example.com
Customer Age: 51
Customer Gender: Male
Product Purchased: Sony PlayStation
Date of Purchase: 2021-11-18
Ticket Type: Billing inquiry
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please contact me immediately for a replacement.

A few notes on the website:

•I cannot find an explanation for my refund policy, so my only I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 