Ticket ID: 4187
Customer Name: Anne Sims
Customer Email: johnsawyer@example.com
Customer Age: 24
Customer Gender: Male
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-09-22
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Please do not try to delete my items, the app just keeps having errors.

We also have a bug. Go look here! I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 04:20:00