Ticket ID: 5645
Customer Name: Ashley Brown
Customer Email: washingtonjacqueline@example.net
Customer Age: 21
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2021-08-28
Ticket Type: Technical issue
Ticket Subject: Peripheral compatibility
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

Step 5: Access the My Account Help Center

Step 6: Contact the The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 