Ticket ID: 4087
Customer Name: Regina Vincent
Customer Email: maciasjacob@example.com
Customer Age: 33
Customer Gender: Female
Product Purchased: Xbox
Date of Purchase: 2021-10-23
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. What's a failure will happen to its { I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-05-31 23:37:31