Ticket ID: 5376
Customer Name: Adam Pope
Customer Email: heidi83@example.net
Customer Age: 55
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-05-26
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 22:16:58