Ticket ID: 7436
Customer Name: Amanda Johnson
Customer Email: olucero@example.com
Customer Age: 20
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-10-23
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

A, Go to I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 