Ticket ID: 7953
Customer Name: Autumn Garcia
Customer Email: blake24@example.org
Customer Age: 63
Customer Gender: Male
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-07-22
Ticket Type: Billing inquiry
Ticket Subject: Data loss
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? If so, what are they and are available to install? This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 10:13:22