Ticket ID: 1202
Customer Name: Mr. Casey Bradley
Customer Email: edward53@example.com
Customer Age: 28
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2021-02-07
Ticket Type: Product inquiry
Ticket Subject: Data loss
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 