Ticket ID: 3672
Customer Name: Samuel Hogan
Customer Email: lisa84@example.com
Customer Age: 59
Customer Gender: Male
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-03-08
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? Well, I bought 5 of them and I've been using them a fair bit This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 11:52:02