Ticket ID: 5077
Customer Name: Rebecca Smith
Customer Email: ugonzalez@example.com
Customer Age: 60
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-04-16
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Closed
Resolution: Consumer like another news.
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 12:55:13