Ticket ID: 2027
Customer Name: Walter Trujillo
Customer Email: ljohnson@example.com
Customer Age: 59
Customer Gender: Female
Product Purchased: Sony Xperia
Date of Purchase: 2021-08-09
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks. 5:50 PM: My current system still uses a few The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 21:01:18