Ticket ID: 1305
Customer Name: Thomas Smith
Customer Email: ddavis@example.net
Customer Age: 24
Customer Gender: Male
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2021-07-20
Ticket Type: Product inquiry
Ticket Subject: Product setup
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 00:11:39