Ticket ID: 262
Customer Name: Matthew Taylor
Customer Email: robert08@example.org
Customer Age: 42
Customer Gender: Female
Product Purchased: Canon DSLR Camera
Date of Purchase: 2021-01-22
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

Solution: Find and I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 