Ticket ID: 6574
Customer Name: James Rivera
Customer Email: hkelly@example.com
Customer Age: 55
Customer Gender: Other
Product Purchased: Amazon Kindle
Date of Purchase: 2021-10-01
Ticket Type: Refund request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.


[1.1] In the case of '*', the product cannot enter the 'Buy now' box.


[1.2] If I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 