Ticket ID: 6183
Customer Name: Lori Rice
Customer Email: nobleashley@example.com
Customer Age: 20
Customer Gender: Other
Product Purchased: HP Pavilion
Date of Purchase: 2021-07-18
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

Thanks! I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 