Ticket ID: 7845
Customer Name: Misty Lewis
Customer Email: gyates@example.net
Customer Age: 63
Customer Gender: Male
Product Purchased: LG Smart TV
Date of Purchase: 2020-10-21
Ticket Type: Technical issue
Ticket Subject: Product setup
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 18:51:54