Ticket ID: 8210
Customer Name: Krystal Blanchard
Customer Email: timothyramsey@example.com
Customer Age: 68
Customer Gender: Other
Product Purchased: Dell XPS
Date of Purchase: 2020-10-15
Ticket Type: Product inquiry
Ticket Subject: Payment issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

I'll post a short email about a reset. Please check my 'contact info I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 11:43:38