Ticket ID: 8174
Customer Name: Michael Espinoza
Customer Email: cwilliams@example.com
Customer Age: 51
Customer Gender: Female
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-02-20
Ticket Type: Technical issue
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you!

Sebastian, is this your problem?

I don't have the same problem with the {product_purchased}. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 