Ticket ID: 3783
Customer Name: Ricky Rice
Customer Email: mliu@example.com
Customer Age: 56
Customer Gender: Male
Product Purchased: HP Pavilion
Date of Purchase: 2020-03-11
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

If there are updates, please update them. If it's I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 