Ticket ID: 7079
Customer Name: Wesley Randall
Customer Email: bbutler@example.net
Customer Age: 20
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2020-03-11
Ticket Type: Billing inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 17:02:03