Ticket ID: 3678
Customer Name: Crystal Lawson
Customer Email: ihernandez@example.com
Customer Age: 36
Customer Gender: Female
Product Purchased: Sony Xperia
Date of Purchase: 2020-11-19
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? It does seem to need a bit more work.

What can I do I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 09:49:11