Ticket ID: 4428
Customer Name: Melissa Hobbs
Customer Email: leonthomas@example.org
Customer Age: 34
Customer Gender: Male
Product Purchased: LG Smart TV
Date of Purchase: 2020-04-04
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? Use the 'Help' command in the console. Try entering 'help tcp' I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 15:59:24