Ticket ID: 3270
Customer Name: Michelle Fields
Customer Email: yhill@example.com
Customer Age: 68
Customer Gender: Female
Product Purchased: Microsoft Office
Date of Purchase: 2020-08-07
Ticket Type: Technical issue
Ticket Subject: Peripheral compatibility
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? If you are on the forum, or simply feel it is too complicated, please I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 16:33:00