Ticket ID: 5141
Customer Name: Anne Levy
Customer Email: tammygarza@example.com
Customer Age: 56
Customer Gender: Other
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-05-19
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thank you, -The Best~

I bought this because of the 3 I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 