Ticket ID: 4789
Customer Name: Brittany Yates
Customer Email: ortegalouis@example.com
Customer Age: 23
Customer Gender: Male
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-04-05
Ticket Type: Product inquiry
Ticket Subject: Peripheral compatibility
Ticket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. The {product_purchased} has been taken down. Please keep in touch with your supplier I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 17:49:35