Ticket ID: 3134
Customer Name: Brooke Hurst
Customer Email: helensnyder@example.org
Customer Age: 19
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-07-17
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

There is an error: Cannot create ProductPurchased object by passing NULL as the value of <Product_purchased> or in any other way This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 16:04:50