Ticket ID: 8452
Customer Name: Andrew Jones
Customer Email: michaelgray@example.com
Customer Age: 39
Customer Gender: Female
Product Purchased: Asus ROG
Date of Purchase: 2020-09-16
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

1) If you want new (not already installed) software, you may need to use:

1.) Windows 7 Professional.

2.) This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 