Ticket ID: 5415
Customer Name: Kimberly Crosby
Customer Email: landrews@example.org
Customer Age: 52
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2021-08-02
Ticket Type: Billing inquiry
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please provide us with contact information!

All sizes are limited quantity and will be shipped within 2-3 business days.

Product information: All products are I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 17:00:57