Ticket ID: 7144
Customer Name: David Schaefer
Customer Email: michellecraig@example.com
Customer Age: 61
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-01-27
Ticket Type: Billing inquiry
Ticket Subject: Cancellation request
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

It was probably a hardware problem with the device, or some software that I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 19:59:32