Ticket ID: 5657
Customer Name: Danielle Carpenter
Customer Email: deborah06@example.org
Customer Age: 66
Customer Gender: Other
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-01-20
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? I never get my phone back. Why does that mean I need an unlock code? The key I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 