Ticket ID: 5728
Customer Name: Nancy Gonzalez
Customer Email: veronica06@example.com
Customer Age: 46
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2020-01-03
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If Software is not paid, please notify a support representative.

5.4.6 - Fix for error in the product description message if a product's name I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 