Ticket ID: 6000
Customer Name: Lisa Logan
Customer Email: christian83@example.net
Customer Age: 59
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-10-05
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

If you are interested in the product please check out other categories. I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 22:59:30