Ticket ID: 1021
Customer Name: Thomas Contreras
Customer Email: brandonharper@example.com
Customer Age: 41
Customer Gender: Male
Product Purchased: Nintendo Switch
Date of Purchase: 2020-03-04
Ticket Type: Cancellation request
Ticket Subject: Display issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.  I'm not sure this would make sense since I've seen my product sent to the store for more than one month, and nothing is ever sent for nearly I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 01:03:03