Ticket ID: 4178
Customer Name: Dawn Berry
Customer Email: andrewbaker@example.net
Customer Age: 67
Customer Gender: Other
Product Purchased: Amazon Echo
Date of Purchase: 2021-01-14
Ticket Type: Billing inquiry
Ticket Subject: Network problem
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? I'm finding that there are not much updates to the app. Should I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 