Ticket ID: 941
Customer Name: John Mosley
Customer Email: bonnie09@example.org
Customer Age: 52
Customer Gender: Female
Product Purchased: Fitbit Charge
Date of Purchase: 2021-01-15
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Contact our Customer Service team for an individualized refund. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 