Ticket ID: 3627
Customer Name: Michelle Schneider
Customer Email: david52@example.net
Customer Age: 55
Customer Gender: Other
Product Purchased: Amazon Echo
Date of Purchase: 2021-03-15
Ticket Type: Technical issue
Ticket Subject: Data loss
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. How can I fix it?

I I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 18:39:02