Ticket ID: 91
Customer Name: Sandra Bass
Customer Email: jamesbaxter@example.com
Customer Age: 57
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2020-10-15
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? - The password reset option can be enabled by using the {Product_purchased} The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 07:15:41