Ticket ID: 5896
Customer Name: Kayla Jones
Customer Email: davidjenkins@example.net
Customer Age: 60
Customer Gender: Female
Product Purchased: Amazon Echo
Date of Purchase: 2021-06-25
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. In a couple of files, your code must say: {item}= {item_price}, I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 14:55:07