Ticket ID: 5202
Customer Name: Shannon Mitchell
Customer Email: tristan79@example.com
Customer Age: 65
Customer Gender: Female
Product Purchased: GoPro Hero
Date of Purchase: 2021-08-04
Ticket Type: Technical issue
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 