Ticket ID: 3040
Customer Name: Kirsten Howard
Customer Email: nicole15@example.com
Customer Age: 37
Customer Gender: Female
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-02-07
Ticket Type: Product inquiry
Ticket Subject: Delivery problem
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. So now, I must give my {product I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 09:15:36