Ticket ID: 6698
Customer Name: Barbara Cox
Customer Email: gharris@example.net
Customer Age: 48
Customer Gender: Male
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-03-14
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

4. Try the new iPhone 6C.

5. Now try this new iPhone 6.

6. It won't work

7 I'm using the original charger that came with my {product_purchased}, but it's not charging properly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 09:23:24