Ticket ID: 647
Customer Name: Bridget Elliott
Customer Email: monica43@example.org
Customer Age: 62
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2020-01-27
Ticket Type: Cancellation request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

I have had the I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 