Ticket ID: 8348
Customer Name: Benjamin Rodgers
Customer Email: ellisonmelissa@example.net
Customer Age: 59
Customer Gender: Other
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-02-07
Ticket Type: Refund request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks.

Thank you! I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 02:39:43