Ticket ID: 7886
Customer Name: Cesar Jensen
Customer Email: aanderson@example.net
Customer Age: 35
Customer Gender: Other
Product Purchased: Sony PlayStation
Date of Purchase: 2021-09-12
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I know you're going to feel a little off and I'll know as soon as we can. There's a few places to go but it doesn't matter so This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 19:41:53