Ticket ID: 5350
Customer Name: Deborah Hoffman
Customer Email: mary06@example.org
Customer Age: 20
Customer Gender: Other
Product Purchased: Sony PlayStation
Date of Purchase: 2020-04-11
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thank You I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 18:13:21