Ticket ID: 5259
Customer Name: Megan Ryan
Customer Email: alyssavasquez@example.com
Customer Age: 58
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2020-07-07
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The first thing is that I need to be sure there are an equal proportion of {product_natures} in the product. (No, I'm I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 09:12:18