Ticket ID: 3908
Customer Name: Shannon Rivera
Customer Email: petersonmichael@example.org
Customer Age: 68
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-08-30
Ticket Type: Product inquiry
Ticket Subject: Account access
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? It's possible to check the I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 