Ticket ID: 3836
Customer Name: Daniel Ramirez
Customer Email: geraldmoore@example.org
Customer Age: 40
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2021-07-15
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 19:54:47