Ticket ID: 3962
Customer Name: Brian Vang
Customer Email: rwise@example.net
Customer Age: 30
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-01-05
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.


Thank you.

Sale


S-G

PSN: _________________PSN: x3_3 I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 