Ticket ID: 2103
Customer Name: David White
Customer Email: xreyes@example.com
Customer Age: 31
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2021-12-12
Ticket Type: Billing inquiry
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Your device is currently locked, your device data needs to be cleared, then it will be deleted and you will not be able to use it. I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 