Ticket ID: 5670
Customer Name: Abigail Kennedy
Customer Email: millerjennifer@example.org
Customer Age: 31
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2021-06-06
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? Thanks in advance.

#21: $34.99 $8. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 11:16:48