Ticket ID: 4935
Customer Name: Mary Williams
Customer Email: pmorris@example.net
Customer Age: 35
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-12-19
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. ____________________________

This is an excellent product. I bought this 3/2 months ago from my new 3/2x old house, that is about five This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 