Ticket ID: 4608
Customer Name: Kelly Guerrero
Customer Email: tboyer@example.org
Customer Age: 43
Customer Gender: Male
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-05-19
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? I've sent a I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 02:14:27