Ticket ID: 528
Customer Name: George Reed
Customer Email: briandaniels@example.org
Customer Age: 47
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2021-06-28
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 06:00:45