Ticket ID: 980
Customer Name: Anna Lutz
Customer Email: michael65@example.net
Customer Age: 31
Customer Gender: Female
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-05-14
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? If it is unlocked you'll need to do something like log in with my default password. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 