Ticket ID: 6358
Customer Name: Ashley Neal
Customer Email: taylor05@example.com
Customer Age: 68
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-05-27
Ticket Type: Billing inquiry
Ticket Subject: Installation support
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Your response is...

Thank you. Thank you for your time. Thank I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 01:02:39