Ticket ID: 8138
Customer Name: Sherry Rodriguez
Customer Email: pharrington@example.org
Customer Age: 54
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-01-16
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

A software bug in the {product_purchased backups I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 