Ticket ID: 187
Customer Name: Matthew Thompson
Customer Email: kyle39@example.net
Customer Age: 33
Customer Gender: Female
Product Purchased: iPhone
Date of Purchase: 2021-04-23
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

I am using the I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 07:30:00