Ticket ID: 696
Customer Name: Nicholas Mercado
Customer Email: emartinez@example.com
Customer Age: 48
Customer Gender: Other
Product Purchased: Apple AirPods
Date of Purchase: 2021-11-12
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

[b]Product Description, Part Number[/b]

[b][Description]<br/>[b][description><br/>< The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 