Ticket ID: 5791
Customer Name: James Hernandez
Customer Email: alexandra41@example.org
Customer Age: 47
Customer Gender: Female
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2020-01-01
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. The product has been bought. I'm not using it. It's not working as intended. I'm not making this. This item is not eligible for this promotion I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 