Ticket ID: 3527
Customer Name: David Williams
Customer Email: twells@example.com
Customer Age: 36
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2021-05-22
Ticket Type: Technical issue
Ticket Subject: Data loss
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Will this be a complete replacement for my old product so I can use this in I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Closed
Resolution: Oil ever what.
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 01:24:46