Ticket ID: 2043
Customer Name: Charles Benson
Customer Email: wmoses@example.net
Customer Age: 49
Customer Gender: Female
Product Purchased: Fitbit Charge
Date of Purchase: 2021-10-20
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. It's not a problem on our end. Also, please contact me if this does not work on your device or if I think there's some extra lag (like I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 15:22:40