Ticket ID: 5489
Customer Name: Sharon Thomas
Customer Email: jwilson@example.org
Customer Age: 19
Customer Gender: Male
Product Purchased: iPhone
Date of Purchase: 2021-01-18
Ticket Type: Technical issue
Ticket Subject: Product recommendation
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

-The easiest way I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 22:39:38