Ticket ID: 5440
Customer Name: Amy Crosby
Customer Email: collinssteven@example.org
Customer Age: 23
Customer Gender: Male
Product Purchased: Sony PlayStation
Date of Purchase: 2020-07-27
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? My best approach is to find the source code (this also includes the I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 