Ticket ID: 6562
Customer Name: Kristen Hoffman
Customer Email: bvargas@example.com
Customer Age: 25
Customer Gender: Female
Product Purchased: Amazon Kindle
Date of Purchase: 2021-02-12
Ticket Type: Billing inquiry
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 16:53:15