Ticket ID: 7768
Customer Name: James Mitchell
Customer Email: cynthia82@example.net
Customer Age: 53
Customer Gender: Other
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-06-17
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Product number: 11332833. We've already received this item, and want to provide you with more accurate information, so please check back. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 23:18:02