Ticket ID: 327
Customer Name: Charles Brooks
Customer Email: hannah12@example.org
Customer Age: 69
Customer Gender: Male
Product Purchased: GoPro Action Camera
Date of Purchase: 2020-07-14
Ticket Type: Product inquiry
Ticket Subject: Account access
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

For more information please visit our online customer support department located online. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 04:58:08