Ticket ID: 6828
Customer Name: Frank Ruiz
Customer Email: carlostaylor@example.org
Customer Age: 43
Customer Gender: Female
Product Purchased: MacBook Pro
Date of Purchase: 2021-07-03
Ticket Type: Product inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If you feel that your order is being shipped incorrectly, please email us at alexis-product@the.com and we'll resolve it within 30 business days I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-02 00:17:30