Ticket ID: 2506
Customer Name: Glen Luna
Customer Email: joshuaturner@example.net
Customer Age: 65
Customer Gender: Other
Product Purchased: Sony PlayStation
Date of Purchase: 2021-01-08
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? --Jim

Possible Solution --Can you please provide a solution? -- I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 21:16:36