Ticket ID: 4605
Customer Name: Alan Barton
Customer Email: plucero@example.org
Customer Age: 48
Customer Gender: Other
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-11-29
Ticket Type: Product inquiry
Ticket Subject: Data loss
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

The default OS (Apple's OS X 10.8 or higher) I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 