Ticket ID: 2798
Customer Name: Linda Guzman
Customer Email: carlos11@example.com
Customer Age: 57
Customer Gender: Other
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-06-13
Ticket Type: Product inquiry
Ticket Subject: Account access
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? The first thing to do is contact our support team. We are sure that they I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 18:41:08