Ticket ID: 3510
Customer Name: Daniel Mccullough
Customer Email: davidcox@example.com
Customer Age: 61
Customer Gender: Male
Product Purchased: Adobe Photoshop
Date of Purchase: 2021-02-16
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

It is possible to set up a specific update queue, such I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 