Ticket ID: 3135
Customer Name: David Phillips
Customer Email: daniel45@example.com
Customer Age: 63
Customer Gender: Other
Product Purchased: Apple AirPods
Date of Purchase: 2021-11-03
Ticket Type: Billing inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

This is the second of three questions that I've had with my customer care.

What is your warranty for defective/unusable products? I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 