Ticket ID: 5340
Customer Name: Christopher Case
Customer Email: steinrebecca@example.com
Customer Age: 39
Customer Gender: Other
Product Purchased: Canon DSLR Camera
Date of Purchase: 2020-10-31
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. This is very unfortunate. Also, the account This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 17:56:08