Ticket ID: 2485
Customer Name: Monica White
Customer Email: lawrencecharles@example.com
Customer Age: 28
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2021-07-30
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? If a solution is available, I would love to know what it is or if I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 12:57:04