Ticket ID: 4810
Customer Name: Michael Bennett
Customer Email: garrettwarren@example.org
Customer Age: 62
Customer Gender: Other
Product Purchased: LG Washing Machine
Date of Purchase: 2021-04-16
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

What do I do?

What if I don't take advantage of the product?

Are I on the wrong side of the product? I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 