Ticket ID: 1647
Customer Name: Thomas Martinez
Customer Email: frenchthomas@example.org
Customer Age: 34
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2020-12-10
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. Please send out the refund immediately. I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 