Ticket ID: 3348
Customer Name: Charles Bryant
Customer Email: dchavez@example.net
Customer Age: 22
Customer Gender: Male
Product Purchased: Nikon D
Date of Purchase: 2021-03-07
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 19:15:53