Ticket ID: 717
Customer Name: Melanie Cole
Customer Email: lisapoole@example.com
Customer Age: 55
Customer Gender: Male
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-05-03
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? I was so worried about this and I'm completely fine with it. Please, I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 