Ticket ID: 5311
Customer Name: Phillip Barnett
Customer Email: lisagates@example.com
Customer Age: 33
Customer Gender: Female
Product Purchased: LG Smart TV
Date of Purchase: 2020-06-17
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 18:00:32