Ticket ID: 7248
Customer Name: Brian Fernandez
Customer Email: pkrueger@example.com
Customer Age: 54
Customer Gender: Female
Product Purchased: MacBook Pro
Date of Purchase: 2020-08-26
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

This product is available on a daily or recurring basis. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 03:42:56