Ticket ID: 1104
Customer Name: Christopher Spencer
Customer Email: garrett37@example.com
Customer Age: 27
Customer Gender: Female
Product Purchased: HP Pavilion
Date of Purchase: 2021-08-09
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

(1) In order to provide the item:

<i>The {product_purchased> ID tag has been set</i></ I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 18:59:56