Ticket ID: 1155
Customer Name: Heidi Wilkins
Customer Email: lyang@example.net
Customer Age: 46
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2021-07-14
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

This is the product ID and it should not be in the same category and not for different products. It must not be in a specific category and the reason I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 06:32:12