Ticket ID: 3295
Customer Name: Tanya Gross
Customer Email: ejones@example.org
Customer Age: 44
Customer Gender: Female
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-10-15
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? (I don't have enough money.) Or would you feel like I I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 10:11:38