Ticket ID: 2519
Customer Name: Jeremy Wells
Customer Email: qhughes@example.org
Customer Age: 65
Customer Gender: Other
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-07-03
Ticket Type: Billing inquiry
Ticket Subject: Battery life
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

Step 2: Complete a form for your account. Fill in this form at the I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 