Ticket ID: 6488
Customer Name: Joshua Parks
Customer Email: richard34@example.com
Customer Age: 65
Customer Gender: Male
Product Purchased: Microsoft Office
Date of Purchase: 2021-10-19
Ticket Type: Cancellation request
Ticket Subject: Delivery problem
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

If you use the latest version of Java, a patch issued I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 