Ticket ID: 225
Customer Name: Allen Jones
Customer Email: elizabeth98@example.net
Customer Age: 59
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2020-11-16
Ticket Type: Refund request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 