Ticket ID: 5767
Customer Name: Bethany Walton
Customer Email: melanie71@example.org
Customer Age: 52
Customer Gender: Other
Product Purchased: Xbox
Date of Purchase: 2020-09-04
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

- The order was sent out on February 26th and there is still no response. If you think this means any problem, send me an email or tell I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 09:52:04