Ticket ID: 3104
Customer Name: Charles Hull
Customer Email: xmoreno@example.org
Customer Age: 48
Customer Gender: Other
Product Purchased: HP Pavilion
Date of Purchase: 2020-05-11
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? How do I unlock the account?

https://help.my-name/contact- I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 