Ticket ID: 5085
Customer Name: Seth Brennan
Customer Email: jeanette65@example.com
Customer Age: 50
Customer Gender: Other
Product Purchased: GoPro Hero
Date of Purchase: 2020-03-05
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I get 5-10 emails. [12:47:18 PM] <hmm900> but what is the next step? [12:47:12 This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 12:28:23