Ticket ID: 7593
Customer Name: Eddie Walker
Customer Email: qsmith@example.net
Customer Age: 52
Customer Gender: Other
Product Purchased: Bose QuietComfort
Date of Purchase: 2021-05-08
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. We cannot take your order directly to the company."

However, a senior spokesperson said that the company had not been able to ascertain if the defective product was genuine This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 