Ticket ID: 7862
Customer Name: Steven Cross
Customer Email: amymitchell@example.org
Customer Age: 69
Customer Gender: Male
Product Purchased: GoPro Action Camera
Date of Purchase: 2021-08-27
Ticket Type: Billing inquiry
Ticket Subject: Network problem
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

First, I decided to remove all files. Please wait for The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 10:39:19