Ticket ID: 6037
Customer Name: Walter Berry
Customer Email: lori45@example.org
Customer Age: 57
Customer Gender: Other
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-03-27
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. It would help if something can be found. I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 