Ticket ID: 6296
Customer Name: Patrick Miller IV
Customer Email: kimwilliam@example.org
Customer Age: 57
Customer Gender: Male
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2021-11-16
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I don't like what you're saying, and we can't afford to lose a lot of customers. We just need to get this out the door and we promise I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 