Ticket ID: 2120
Customer Name: Brenda Mooney
Customer Email: juangordon@example.net
Customer Age: 60
Customer Gender: Male
Product Purchased: Garmin Forerunner
Date of Purchase: 2020-10-10
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please take these measurements. If your device is under the model number and you're looking for the number, a second image image is required. Please take these measurements. I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 05:58:35