Ticket ID: 2184
Customer Name: Caleb Carter
Customer Email: ericpham@example.net
Customer Age: 31
Customer Gender: Male
Product Purchased: Amazon Kindle
Date of Purchase: 2020-10-17
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I'm calling 911. My phone is down The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 