Ticket ID: 7311
Customer Name: Richard Gross
Customer Email: tserrano@example.com
Customer Age: 70
Customer Gender: Male
Product Purchased: Nikon D
Date of Purchase: 2020-10-10
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

Yes I have, but I just can't locate them. I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-02 00:14:21