Ticket ID: 3279
Customer Name: Tanner Palmer
Customer Email: amydavis@example.net
Customer Age: 44
Customer Gender: Other
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-05-05
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

The {product_purchased} folder does not appear I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 15:49:13