Ticket ID: 6231
Customer Name: Jon Woodward
Customer Email: hgrant@example.com
Customer Age: 42
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2021-12-30
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

If my product failed to reach the {product_purchased}.

I have a product {product_purchased}. Please assist. I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 