Ticket ID: 6302
Customer Name: William Hicks
Customer Email: owencynthia@example.com
Customer Age: 59
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2021-07-18
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please tell all your friends to pick up the {product_purchased}.

1. Click the "Store Available" check box in the bottom right next I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 17:57:23