Ticket ID: 3625
Customer Name: Kevin Long
Customer Email: idillon@example.net
Customer Age: 22
Customer Gender: Female
Product Purchased: HP Pavilion
Date of Purchase: 2020-08-30
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

We are currently upgrading to a 10.9b build, and I have also added a custom build that has surfaced, which it was originally intended for but This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 