Ticket ID: 6969
Customer Name: Sharon Butler
Customer Email: tmoreno@example.net
Customer Age: 66
Customer Gender: Other
Product Purchased: HP Pavilion
Date of Purchase: 2020-06-22
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 15:53:38