Ticket ID: 840
Customer Name: Crystal Jones
Customer Email: jeremy40@example.com
Customer Age: 40
Customer Gender: Female
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-11-13
Ticket Type: Cancellation request
Ticket Subject: Data loss
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? If so, why?

As we can see in the example below, I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 