Ticket ID: 1446
Customer Name: John Gray
Customer Email: hhamilton@example.net
Customer Age: 25
Customer Gender: Male
Product Purchased: Amazon Kindle
Date of Purchase: 2021-02-24
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? 1) Remove the "connect I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 10:55:46