Ticket ID: 5987
Customer Name: Maurice Perez
Customer Email: heather00@example.org
Customer Age: 57
Customer Gender: Female
Product Purchased: Amazon Echo
Date of Purchase: 2021-10-02
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

If you're using I'm using the original charger that came with my {product_purchased}, but it's not charging properly.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 