Ticket ID: 514
Customer Name: William Garcia
Customer Email: webbbrian@example.net
Customer Age: 39
Customer Gender: Female
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-06-26
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. The item may not currently be in stock or it will not be available to purchase within the next week. If you have an existing account with the product you may choose I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 16:19:26