Ticket ID: 6865
Customer Name: Mackenzie Burns
Customer Email: deannakaiser@example.com
Customer Age: 53
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2020-02-14
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks again.

If you had to find another way to remove this product, what would it be?

Answer: I don't know. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 11:52:16