Ticket ID: 6548
Customer Name: Christine Green
Customer Email: mcguiredonna@example.net
Customer Age: 54
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-02-29
Ticket Type: Product inquiry
Ticket Subject: Display issue
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? If you run the {product_purchased} function in the test directory I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 23:40:56