Ticket ID: 6973
Customer Name: Matthew Wong
Customer Email: lucasstone@example.com
Customer Age: 57
Customer Gender: Female
Product Purchased: Xbox
Date of Purchase: 2021-03-18
Ticket Type: Technical issue
Ticket Subject: Data loss
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. — — —

SUBJECT: #2624: the #1248.1248.943_d3b00d36705027 I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 10:06:44