Ticket ID: 3361
Customer Name: Mary Vang
Customer Email: kball@example.org
Customer Age: 19
Customer Gender: Other
Product Purchased: iPhone
Date of Purchase: 2021-12-10
Ticket Type: Billing inquiry
Ticket Subject: Product setup
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. This is a serious issue. Will all my I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 05:14:11