Ticket ID: 3265
Customer Name: Michael Fuentes
Customer Email: esmith@example.org
Customer Age: 69
Customer Gender: Other
Product Purchased: Fitbit Charge
Date of Purchase: 2021-04-18
Ticket Type: Technical issue
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 