Ticket ID: 2776
Customer Name: John Smith
Customer Email: ygarza@example.com
Customer Age: 48
Customer Gender: Other
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2021-03-25
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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11 I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 05:52:38