Ticket ID: 6934
Customer Name: Kathy Thornton
Customer Email: smithbrandon@example.net
Customer Age: 30
Customer Gender: Male
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2020-06-17
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? A friend who has it has told me not to use it. I know this This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 