Ticket ID: 1975
Customer Name: Wendy Smith
Customer Email: robert82@example.net
Customer Age: 44
Customer Gender: Female
Product Purchased: iPhone
Date of Purchase: 2021-08-28
Ticket Type: Product inquiry
Ticket Subject: Product setup
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thanks! A small patch has already been made to fix things and now the issue I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 21:02:05