Ticket ID: 774
Customer Name: Matthew Malone
Customer Email: owensjeffrey@example.com
Customer Age: 54
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2020-10-03
Ticket Type: Technical issue
Ticket Subject: Product recommendation
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? (Yes, log in. No problem.) But if my {product_purchased} I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 