Ticket ID: 479
Customer Name: James David
Customer Email: james81@example.org
Customer Age: 38
Customer Gender: Female
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-10-11
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The seller says on 3/1/16

The base plate is missing a metal bracket.

The base plate and the "C" on This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 07:29:35