Ticket ID: 3902
Customer Name: Kevin Owens
Customer Email: tara53@example.net
Customer Age: 68
Customer Gender: Female
Product Purchased: Sony Xperia
Date of Purchase: 2020-10-21
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

You must choose a product from the Product List or on our Customer Support team.

I need to check about product that I can order with. I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 08:57:17