Ticket ID: 4965
Customer Name: Adam Silva
Customer Email: donaldgordon@example.com
Customer Age: 69
Customer Gender: Other
Product Purchased: Bose QuietComfort
Date of Purchase: 2020-12-28
Ticket Type: Billing inquiry
Ticket Subject: Data loss
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

[19:39:34]SAY: Medibot/ : I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 22:51:35