Ticket ID: 2641
Customer Name: Brenda Wilson
Customer Email: julie40@example.net
Customer Age: 40
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2021-07-08
Ticket Type: Billing inquiry
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

If you have a product that will arrive as part of your return, call us at 1-866-338-8999.

We reserve the I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 