Ticket ID: 7123
Customer Name: Melissa Foster
Customer Email: brittanybender@example.com
Customer Age: 40
Customer Gender: Female
Product Purchased: Canon EOS
Date of Purchase: 2021-10-13
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

I was always aware of this, however I was not using it in I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 