Ticket ID: 6705
Customer Name: Timothy Brady
Customer Email: shelly39@example.org
Customer Age: 68
Customer Gender: Male
Product Purchased: Sony PlayStation
Date of Purchase: 2021-06-15
Ticket Type: Billing inquiry
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

If you have questions about this product, please contact us. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 18:23:33