Ticket ID: 2786
Customer Name: Lorraine Williams
Customer Email: christopher50@example.com
Customer Age: 65
Customer Gender: Female
Product Purchased: Garmin Forerunner
Date of Purchase: 2021-07-22
Ticket Type: Billing inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

This item will be shipped to you within 4 business days of being created! I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 