Ticket ID: 1318
Customer Name: Thomas Martin
Customer Email: bcuevas@example.org
Customer Age: 55
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2020-01-24
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If we can only fix this issue by using the same product, then we'll be happy if you come back as soon as possible. Also, it is important to I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 22:12:56