Ticket ID: 5508
Customer Name: Samuel Davis
Customer Email: josephtorres@example.org
Customer Age: 31
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2020-02-21
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. It didn't stop working yesterday. As soon This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 