Ticket ID: 153
Customer Name: Nicole Thomas
Customer Email: brucebrian@example.com
Customer Age: 46
Customer Gender: Other
Product Purchased: GoPro Hero
Date of Purchase: 2021-10-19
Ticket Type: Product inquiry
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Otherwise, your account may be lost in the future.

I apologize for this issue. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 15:58:11