Ticket ID: 3989
Customer Name: Eric Bradford
Customer Email: rebecca18@example.com
Customer Age: 67
Customer Gender: Female
Product Purchased: Canon DSLR Camera
Date of Purchase: 2020-11-09
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?

How do I know whether the app was locked for any reason?

How do I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 