Ticket ID: 2704
Customer Name: Andrea Cruz
Customer Email: lawsonkevin@example.com
Customer Age: 62
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2021-10-03
Ticket Type: Billing inquiry
Ticket Subject: Peripheral compatibility
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue?

Create a new {ProductId} {Version} {ProductKey}. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 20:32:01