Ticket ID: 3856
Customer Name: Daniel Hoffman
Customer Email: beasleyadam@example.net
Customer Age: 42
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2021-04-23
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

My question is: what if the purchase was made at a place where the product isn't marked or a box that is marked something like "Purchased This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 