Ticket ID: 7361
Customer Name: Olivia Walker
Customer Email: qbenitez@example.net
Customer Age: 43
Customer Gender: Other
Product Purchased: LG Smart TV
Date of Purchase: 2021-08-14
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The following fields are used as the "customer":

customer-name ProductName This field is used to identify which product you are using, I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 07:51:38