Ticket ID: 3823
Customer Name: Alan Smith
Customer Email: charlesruiz@example.net
Customer Age: 45
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2020-11-29
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? Click here.

Check your webapp

You should check for the issue I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 