Ticket ID: 4879
Customer Name: Brian Howard
Customer Email: nhicks@example.org
Customer Age: 25
Customer Gender: Male
Product Purchased: Google Nest
Date of Purchase: 2020-09-18
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? Please try using the I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 19:06:37