Ticket ID: 435
Customer Name: Michael Matthews
Customer Email: fhoffman@example.org
Customer Age: 43
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2021-03-13
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? The account is temporarily I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 