Ticket ID: 1321
Customer Name: Andrew Duke
Customer Email: vanessamichael@example.net
Customer Age: 36
Customer Gender: Male
Product Purchased: Nikon D
Date of Purchase: 2020-12-04
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? Thanks: The program is not running correctly. You can see the screen flickering and I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 