Ticket ID: 7873
Customer Name: Kelly Rodriguez
Customer Email: collin87@example.com
Customer Age: 43
Customer Gender: Female
Product Purchased: PlayStation
Date of Purchase: 2020-03-10
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks in advance. [email protected]

I do have access I'm using the original charger that came with my {product_purchased}, but it's not charging properly.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 