Ticket ID: 2335
Customer Name: Nancy Roberts
Customer Email: tgomez@example.com
Customer Age: 22
Customer Gender: Male
Product Purchased: Adobe Photoshop
Date of Purchase: 2021-04-13
Ticket Type: Cancellation request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?

How do I unlock my account?

Go to Settings > Security > Password lock I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 