Ticket ID: 5988
Customer Name: Barry Myers
Customer Email: xball@example.org
Customer Age: 49
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2021-06-10
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

To obtain I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 08:31:13