Ticket ID: 6772
Customer Name: Jessica Sanders
Customer Email: john81@example.com
Customer Age: 24
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-12-04
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

Thanks

Bobby

Thanks!

Nascha I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 09:32:10