Ticket ID: 6745
Customer Name: Sonya Stafford
Customer Email: nathan51@example.org
Customer Age: 48
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2020-12-08
Ticket Type: Billing inquiry
Ticket Subject: Installation support
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 09:20:31