Ticket ID: 8059
Customer Name: Brian Rodriguez
Customer Email: phillipmeyer@example.com
Customer Age: 37
Customer Gender: Male
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-11-06
Ticket Type: Refund request
Ticket Subject: Peripheral compatibility
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

My account is up. How can I recover them? I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 