Ticket ID: 4923
Customer Name: Michael Pena
Customer Email: jason67@example.org
Customer Age: 21
Customer Gender: Female
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-12-06
Ticket Type: Technical issue
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 