Ticket ID: 5572
Customer Name: David Griffin
Customer Email: leonardjane@example.com
Customer Age: 44
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-11-14
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data?


1. How do you know when the game has crashed? Does the game's game ID I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 