Ticket ID: 2425
Customer Name: Billy Garcia
Customer Email: samuelbaker@example.org
Customer Age: 34
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2020-04-21
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

How to set up $3,000 pledge.

Step 1 Make the purchase.

Step 2 You are now ready to start. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 21:26:38