Ticket ID: 7736
Customer Name: David Reese
Customer Email: haleybrown@example.net
Customer Age: 41
Customer Gender: Other
Product Purchased: Amazon Echo
Date of Purchase: 2020-06-08
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The product description says "The 'Sustainable' version, made in Australia, is a high quality multi-purpose bag designed with the latest design technology and I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 