Ticket ID: 3320
Customer Name: Jeremy Richardson
Customer Email: anthony15@example.org
Customer Age: 31
Customer Gender: Female
Product Purchased: Sony Xperia
Date of Purchase: 2020-06-18
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The question is Status of Product:

A product is available only if it is purchased directly from a licensed dealer (typically through a second-hand distributor I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 