Ticket ID: 1477
Customer Name: Jessica Martin
Customer Email: turnereileen@example.net
Customer Age: 21
Customer Gender: Male
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-09-20
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 18:54:31