Ticket ID: 733
Customer Name: Lisa Blake
Customer Email: rodriguezmelissa@example.org
Customer Age: 58
Customer Gender: Female
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2021-07-20
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I have a question. I don't know how to use the product, but I do want to use the product and I don't want to send it home. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 09:32:28