Ticket ID: 6662
Customer Name: Thomas Ford
Customer Email: stephaniecook@example.com
Customer Age: 21
Customer Gender: Male
Product Purchased: Google Nest
Date of Purchase: 2020-12-17
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? My default location is on the I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 