Ticket ID: 2428
Customer Name: Randy Adams
Customer Email: johndixon@example.org
Customer Age: 53
Customer Gender: Female
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-02-17
Ticket Type: Technical issue
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.


I was unable to find one of these products on the ebay but I will go in to see if I can order my second. I can confirm that I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 15:21:42