Ticket ID: 6807
Customer Name: Jonathan Poole
Customer Email: ethompson@example.net
Customer Age: 26
Customer Gender: Male
Product Purchased: Google Nest
Date of Purchase: 2021-09-26
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 06:40:01