Ticket ID: 6836
Customer Name: Jesus Thompson
Customer Email: andrew89@example.com
Customer Age: 39
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-11-08
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks for your time. Thanks for your help, I'll be checking I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 