Ticket ID: 2495
Customer Name: David Garcia
Customer Email: brettgarcia@example.com
Customer Age: 49
Customer Gender: Male
Product Purchased: Google Nest
Date of Purchase: 2021-05-25
Ticket Type: Cancellation request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

There is no refunds or exchanges, we're just a new developer and don't have theMNs to offer you. We're just one of the few I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 20:19:19