Ticket ID: 1523
Customer Name: Michael Hernandez
Customer Email: kristennelson@example.org
Customer Age: 21
Customer Gender: Male
Product Purchased: Fitbit Charge
Date of Purchase: 2021-09-15
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

It will take about 1-2 mins to arrive, but it will be back with instructions. If you are stuck after that time, please don't worry I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 05:44:38