Ticket ID: 1804
Customer Name: Jessica Potts
Customer Email: conleykenneth@example.net
Customer Age: 52
Customer Gender: Other
Product Purchased: Nintendo Switch
Date of Purchase: 2020-04-02
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

If you have lost your password before, see the list of affected devices. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 