Ticket ID: 3885
Customer Name: Tristan Jacobs
Customer Email: wilkinsontammy@example.com
Customer Age: 56
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-11-17
Ticket Type: Product inquiry
Ticket Subject: Data loss
Ticket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue? First and foremost, follow the steps above. Second, make sure the system I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 19:10:51