Ticket ID: 991
Customer Name: Cynthia Davis
Customer Email: zwilliams@example.org
Customer Age: 41
Customer Gender: Other
Product Purchased: Nest Thermostat
Date of Purchase: 2021-11-23
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. No questions asked, and no emails sent to me with this topic."

In response to requests for comment, the store also said in a statement that the shop I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 