Ticket ID: 2058
Customer Name: Brian Hayden
Customer Email: jamesnichols@example.com
Customer Age: 25
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2020-10-10
Ticket Type: Refund request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I will contact you within 1 week to schedule a service change. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 