Ticket ID: 1235
Customer Name: Carlos Jackson
Customer Email: scottnunez@example.org
Customer Age: 57
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-01-29
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 