Ticket ID: 2424
Customer Name: Anthony Gross
Customer Email: qfowler@example.com
Customer Age: 59
Customer Gender: Female
Product Purchased: LG Washing Machine
Date of Purchase: 2020-06-09
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

Here, a quick I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 09:37:36