Ticket ID: 254
Customer Name: Alexis Lynn
Customer Email: dawsontami@example.com
Customer Age: 69
Customer Gender: Female
Product Purchased: MacBook Pro
Date of Purchase: 2021-11-13
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? Are there any other ways to get out of this state without getting stuck The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 19:13:38