Ticket ID: 1745
Customer Name: Linda Cortez DVM
Customer Email: bradley00@example.com
Customer Age: 63
Customer Gender: Male
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-07-21
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 00:57:34