Ticket ID: 4720
Customer Name: Kimberly Payne
Customer Email: tracy30@example.net
Customer Age: 65
Customer Gender: Other
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-02-01
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? Thanks!

User Info: Yumiomizaka Yumiomiz I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 