Ticket ID: 911
Customer Name: David Cole
Customer Email: pottermark@example.com
Customer Age: 32
Customer Gender: Male
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2020-12-30
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

There's no problem with this, the name is wrong and you already know that this is coming from my computer and I need to see what's coming from I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 