Ticket ID: 1461
Customer Name: Shirley Howard
Customer Email: fmiller@example.org
Customer Age: 52
Customer Gender: Other
Product Purchased: Sony PlayStation
Date of Purchase: 2020-03-06
Ticket Type: Billing inquiry
Ticket Subject: Data loss
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

The user I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 15:54:08