Ticket ID: 5385
Customer Name: Audrey Mccarthy MD
Customer Email: bobby48@example.com
Customer Age: 25
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-10-08
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? It's very frustrating.

I also purchased my own computer while I was I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 17:08:12