Ticket ID: 6214
Customer Name: Clifford Frey MD
Customer Email: jerryharmon@example.com
Customer Age: 51
Customer Gender: Male
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-09-17
Ticket Type: Cancellation request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.


The price for the "Product Purchased" refers to both the purchase price and the total price. Typically, we'll offer 4-10% discount I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 13:01:17