Ticket ID: 269
Customer Name: Dennis Miller
Customer Email: ytownsend@example.net
Customer Age: 69
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-08-21
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 08:03:56