Ticket ID: 1860
Customer Name: Frances Riley
Customer Email: phelpschristian@example.net
Customer Age: 20
Customer Gender: Female
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-02-28
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

In this case the product was the $5.99 version and the customer received the replacement from an online shipping company with 2 months to pick up a new I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 16:17:16