Ticket ID: 487
Customer Name: Seth Johnson
Customer Email: stevenmiller@example.net
Customer Age: 39
Customer Gender: Other
Product Purchased: Dell XPS
Date of Purchase: 2021-11-15
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

What type of product are we looking for?

An overview of the product's characteristics should be provided, and there may be no other information presented for I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 03:39:45