Ticket ID: 1727
Customer Name: Alison Gibson
Customer Email: nbarry@example.net
Customer Age: 47
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2021-07-13
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? We would love to hear from you.

Thank you for your help. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Closed
Resolution: Many themselves food especially.
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 18:39:12