Ticket ID: 2196
Customer Name: Lauren Michael
Customer Email: haileyblanchard@example.net
Customer Age: 26
Customer Gender: Other
Product Purchased: Bose QuietComfort
Date of Purchase: 2021-09-02
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

The user should either open the User Center in a new tab on the left or I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 15:24:20