Ticket ID: 5198
Customer Name: Heather Silva
Customer Email: morenoscott@example.org
Customer Age: 35
Customer Gender: Other
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-02-13
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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0 I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 20:41:54