Ticket ID: 821
Customer Name: Patrick George
Customer Email: bradleykelly@example.com
Customer Age: 56
Customer Gender: Other
Product Purchased: Xbox
Date of Purchase: 2021-09-16
Ticket Type: Product inquiry
Ticket Subject: Cancellation request
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

The question I have is a matter of simple logic but, the actual I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 