Ticket ID: 7259
Customer Name: Michelle Stevens
Customer Email: simonvictor@example.net
Customer Age: 30
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-10-27
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. {{$:/language}}

This link will take you to /website-product-purchase. There is also a button here for adding new products. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 