Ticket ID: 5040
Customer Name: Leslie Douglas
Customer Email: carolinebrandt@example.org
Customer Age: 30
Customer Gender: Male
Product Purchased: Microsoft Office
Date of Purchase: 2021-05-19
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. Will you forward this message to the vendor ASAP? Can you tell me more about you? Please. I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 01:50:20