Ticket ID: 6713
Customer Name: Ashley Everett
Customer Email: susan29@example.com
Customer Age: 45
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2021-06-22
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Product description:

Made from high-quality materials, in a perfect fit to support your body's needs. It will work great when it's full I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 14:19:46