Ticket ID: 413
Customer Name: Daniel Ramsey
Customer Email: tonimacias@example.com
Customer Age: 49
Customer Gender: Female
Product Purchased: Sony Xperia
Date of Purchase: 2021-03-22
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If everything went to plan, I'll be back to play but I haven't bought any. Please help. And please help me out. I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 01:27:03