Ticket ID: 8236
Customer Name: Erica Burton
Customer Email: ericthomas@example.com
Customer Age: 69
Customer Gender: Female
Product Purchased: Fitbit Charge
Date of Purchase: 2021-10-01
Ticket Type: Technical issue
Ticket Subject: Payment issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 20:28:08