Ticket ID: 2965
Customer Name: Amy Smith
Customer Email: ibryan@example.com
Customer Age: 56
Customer Gender: Female
Product Purchased: HP Pavilion
Date of Purchase: 2021-10-13
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? -The solution would require a new system firmware, which will need to be enabled I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 16:41:51