Ticket ID: 6047
Customer Name: Matthew Case
Customer Email: dsnyder@example.org
Customer Age: 66
Customer Gender: Other
Product Purchased: HP Pavilion
Date of Purchase: 2021-02-01
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thank you! I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 