Ticket ID: 3515
Customer Name: William Hernandez
Customer Email: ryan27@example.net
Customer Age: 22
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-01-25
Ticket Type: Billing inquiry
Ticket Subject: Delivery problem
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?


A. I cannot. I want a device that will not freeze, I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 