Ticket ID: 1639
Customer Name: Ian Davis
Customer Email: moorebrian@example.org
Customer Age: 38
Customer Gender: Male
Product Purchased: PlayStation
Date of Purchase: 2020-07-17
Ticket Type: Refund request
Ticket Subject: Peripheral compatibility
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? I'm using the secure site i will be using until we have a new password. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 