Ticket ID: 3699
Customer Name: Scott Phillips
Customer Email: jmendoza@example.com
Customer Age: 56
Customer Gender: Male
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-01-23
Ticket Type: Cancellation request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. The product is currently sold at a discount from the price specified. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 