Ticket ID: 7348
Customer Name: Edward Jones
Customer Email: sanchezerica@example.org
Customer Age: 57
Customer Gender: Female
Product Purchased: GoPro Hero
Date of Purchase: 2020-12-04
Ticket Type: Technical issue
Ticket Subject: Data loss
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? All updates are included, and if they are available, we have been I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 01:09:19