Ticket ID: 4668
Customer Name: Lynn Adams DVM
Customer Email: danielwilson@example.com
Customer Age: 24
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-08-15
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

1. Create a new Product Key for your new subscription.

2. Add new Product Key to your account.

<ProductId>0 I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 04:55:55