Ticket ID: 7428
Customer Name: Johnathan Wallace
Customer Email: williampowell@example.org
Customer Age: 54
Customer Gender: Male
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-04-25
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I would never ask for this.

3. I've got another problem to make - my phone is showing me the "Cannot be charged" label. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 