Ticket ID: 4961
Customer Name: Connie Ferguson
Customer Email: christopherbarnett@example.net
Customer Age: 35
Customer Gender: Female
Product Purchased: Amazon Echo
Date of Purchase: 2021-04-16
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? The "Connecting Devices", I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 20:23:31