Ticket ID: 2483
Customer Name: Tracy Baldwin
Customer Email: tanya25@example.com
Customer Age: 26
Customer Gender: Other
Product Purchased: GoPro Hero
Date of Purchase: 2020-08-01
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. For those who don't want to sell, see this http://www.joshuota.com?eid=1&p=1247&sr I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 08:44:02