Ticket ID: 7418
Customer Name: Michelle Jackson
Customer Email: russell70@example.org
Customer Age: 58
Customer Gender: Male
Product Purchased: Sony PlayStation
Date of Purchase: 2020-09-22
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist..

I am still receiving new product reviews. Do you know which product is right for you?

No. I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 