Ticket ID: 4293
Customer Name: Sharon Ward
Customer Email: ajones@example.com
Customer Age: 39
Customer Gender: Female
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-12-15
Ticket Type: Refund request
Ticket Subject: Display issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? What should you do to avoid such an outcome? This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 20:16:18