Ticket ID: 3631
Customer Name: Patrick Green
Customer Email: victoria30@example.net
Customer Age: 67
Customer Gender: Female
Product Purchased: Sony Xperia
Date of Purchase: 2021-01-14
Ticket Type: Refund request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

"As for the [new] product, it's in use within the EMC unit so I would like to send you an email to advise of the I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 20:22:09