Ticket ID: 3140
Customer Name: Andres Tate
Customer Email: audrey21@example.com
Customer Age: 20
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2020-10-13
Ticket Type: Product inquiry
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

1. What is the product_purchased? Why do they not specify the value on the product page?

2. What are the prices I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 