Ticket ID: 5285
Customer Name: Darryl Hunter
Customer Email: brett82@example.org
Customer Age: 69
Customer Gender: Other
Product Purchased: LG Washing Machine
Date of Purchase: 2020-06-20
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

This issue was first reported to Mozilla but has recently been addressed I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 23:01:55