Ticket ID: 5122
Customer Name: Bryan Norman
Customer Email: keith89@example.org
Customer Age: 34
Customer Gender: Other
Product Purchased: Adobe Photoshop
Date of Purchase: 2021-01-30
Ticket Type: Product inquiry
Ticket Subject: Network problem
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 10:50:12