Ticket ID: 699
Customer Name: Rebecca Green
Customer Email: eric96@example.org
Customer Age: 28
Customer Gender: Female
Product Purchased: Amazon Echo
Date of Purchase: 2021-02-08
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

I try downloading the I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 11:22:45