Ticket ID: 6663
Customer Name: Glenn Mckee Jr.
Customer Email: hallmary@example.com
Customer Age: 37
Customer Gender: Other
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-06-04
Ticket Type: Product inquiry
Ticket Subject: Delivery problem
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

I'm receiving these messages frequently from the public, who have I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 21:39:31