Ticket ID: 3395
Customer Name: Raymond Cook
Customer Email: nancyriley@example.net
Customer Age: 23
Customer Gender: Other
Product Purchased: Amazon Echo
Date of Purchase: 2020-02-15
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

1.1.3 We are working on a number of bug fixes, stability fixes and performance optimizations as we continue our development of our Cloud Platform SDK by I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 11:41:58