Ticket ID: 5424
Customer Name: Anne Ramsey
Customer Email: cramsey@example.org
Customer Age: 63
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2021-08-22
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

You can I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 19:45:08