Ticket ID: 740
Customer Name: Jeffrey Sanchez
Customer Email: wendy55@example.com
Customer Age: 32
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-04-26
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks!

Thanks for your reply, I was wondering if the I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 05:37:37