Ticket ID: 4396
Customer Name: Amy Martinez
Customer Email: kmarshall@example.com
Customer Age: 44
Customer Gender: Other
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2021-02-11
Ticket Type: Cancellation request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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Affected Products: Intel(R) Core(TM) i7- I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 18:45:43