Ticket ID: 5974
Customer Name: Carol Russell
Customer Email: darleneryan@example.net
Customer Age: 19
Customer Gender: Female
Product Purchased: iPhone
Date of Purchase: 2020-04-16
Ticket Type: Product inquiry
Ticket Subject: Peripheral compatibility
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

The manufacturer has told us that when sending customers their POKEMON I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 16:50:55