Ticket ID: 6541
Customer Name: Andrea Jones
Customer Email: zacharysmith@example.net
Customer Age: 26
Customer Gender: Female
Product Purchased: Apple AirPods
Date of Purchase: 2020-11-23
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. As of now, my {product_p I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 02:32:48