Ticket ID: 904
Customer Name: Lisa Barnett
Customer Email: davisdavid@example.com
Customer Age: 29
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2021-10-19
Ticket Type: Billing inquiry
Ticket Subject: Account access
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

To recover your password, right click on your account and choose Manage Password. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Closed
Resolution: With appear similar.
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 10:59:24