Ticket ID: 6093
Customer Name: Mrs. Stephanie Mora PhD
Customer Email: virginiaferguson@example.net
Customer Age: 61
Customer Gender: Other
Product Purchased: Dell XPS
Date of Purchase: 2020-03-08
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

It's like when you use a phone, only now you can see I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 13:50:36