Ticket ID: 3302
Customer Name: Ryan Cardenas
Customer Email: cynthiahays@example.com
Customer Age: 59
Customer Gender: Other
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-06-24
Ticket Type: Cancellation request
Ticket Subject: Cancellation request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

Hi guys,

I've heard about your issue with I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 