Ticket ID: 4117
Customer Name: Heather Anderson
Customer Email: stevenherrera@example.com
Customer Age: 60
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-02-18
Ticket Type: Product inquiry
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Please note: "product_purchased" is a short-lived term, so please remember to use the product name when creating a refund. Additionally I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 22:05:14