Ticket ID: 3367
Customer Name: Daniel Wagner
Customer Email: jwest@example.net
Customer Age: 67
Customer Gender: Male
Product Purchased: LG OLED
Date of Purchase: 2021-10-15
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? I know my work has been used by countless people for so long. I must I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 03:52:18