Ticket ID: 1505
Customer Name: Samantha Fernandez
Customer Email: shawnlittle@example.com
Customer Age: 68
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2020-12-05
Ticket Type: Technical issue
Ticket Subject: Account access
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. Do I have to restart the system or will I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 17:34:13