Ticket ID: 1152
Customer Name: Scott Boyd
Customer Email: allison50@example.net
Customer Age: 62
Customer Gender: Other
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-05-16
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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// (1) Please refer to the instructions on the top left corner of this package for instructions on changing its price/ I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 15:39:08