Ticket ID: 3425
Customer Name: Kimberly Keller
Customer Email: camposwilliam@example.com
Customer Age: 60
Customer Gender: Male
Product Purchased: Google Pixel
Date of Purchase: 2020-03-27
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thank you! #2

Troubleshooting Information (Packing): I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-05-31 23:40:36