Ticket ID: 640
Customer Name: Paula Wood
Customer Email: david09@example.net
Customer Age: 47
Customer Gender: Male
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-03-03
Ticket Type: Refund request
Ticket Subject: Data loss
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

The best way to find out is to create a new database I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 