Ticket ID: 5937
Customer Name: Robert Allison
Customer Email: swood@example.com
Customer Age: 25
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2021-05-19
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. {product_purchased}. Please assist. Contact:

- @davidwong @gmail.com

- @davidwong @ I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 14:56:06