Ticket ID: 942
Customer Name: Antonio Smith
Customer Email: njohnson@example.net
Customer Age: 49
Customer Gender: Other
Product Purchased: Dell XPS
Date of Purchase: 2020-12-24
Ticket Type: Product inquiry
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Sorry, this product is no longer available. I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 18:41:15