Ticket ID: 5172
Customer Name: Cassie Watson
Customer Email: mgardner@example.org
Customer Age: 69
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2021-11-16
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm using the original charger that came with my {product_purchased}, but it's not charging properly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 03:36:18