Ticket ID: 7206
Customer Name: Anna Smith
Customer Email: richard77@example.org
Customer Age: 55
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-02-19
Ticket Type: Product inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. - Please make sure you have the correct package number and the invoice you received by 15 September 2016. - Please ensure you have a copy of the package from the sender I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 06:20:58