Ticket ID: 7002
Customer Name: Debbie West
Customer Email: kellercandice@example.net
Customer Age: 69
Customer Gender: Male
Product Purchased: HP Pavilion
Date of Purchase: 2020-08-28
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

Unfortunately, the best way to recover your account will be to reset it and then This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Closed
Resolution: Simple sound test.
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 19:24:23