Ticket ID: 4192
Customer Name: James David
Customer Email: amberdavis@example.com
Customer Age: 38
Customer Gender: Male
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-03-28
Ticket Type: Billing inquiry
Ticket Subject: Cancellation request
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. The {product_purchased} is I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 07:55:07