Ticket ID: 1479
Customer Name: Todd Riddle
Customer Email: bergcathy@example.org
Customer Age: 61
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2021-01-13
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? * Login to the Account dashboard and get access to all the information for your account. Note I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 17:18:33