Ticket ID: 690
Customer Name: Richard Fleming
Customer Email: paige97@example.org
Customer Age: 50
Customer Gender: Other
Product Purchased: Canon EOS
Date of Purchase: 2020-12-19
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? I receive a number of issues. How do I get help? I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 09:44:32