Ticket ID: 3269
Customer Name: Amy Harding
Customer Email: janeford@example.com
Customer Age: 66
Customer Gender: Female
Product Purchased: Amazon Kindle
Date of Purchase: 2021-11-06
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

It might be best I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 21:07:59