Ticket ID: 5067
Customer Name: Sarah Silva
Customer Email: martinezrose@example.com
Customer Age: 45
Customer Gender: Female
Product Purchased: Xbox
Date of Purchase: 2021-02-15
Ticket Type: Cancellation request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

"If you're purchasing this product, you will receive:

* A tracking confirmation email to indicate if your account was used. If it wasn't I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 08:39:59