Ticket ID: 6878
Customer Name: Cynthia Snow
Customer Email: tdiaz@example.org
Customer Age: 45
Customer Gender: Female
Product Purchased: Sony PlayStation
Date of Purchase: 2020-03-13
Ticket Type: Billing inquiry
Ticket Subject: Network problem
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? If none of the above would be useful for you, please contact us in the I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 