Ticket ID: 6790
Customer Name: Patrick Flores
Customer Email: erin54@example.com
Customer Age: 27
Customer Gender: Other
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2021-08-13
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

My current order amount should be at least $30. I am getting 1.0 to 1.5 lbs. I need to ship.

Please This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 