Ticket ID: 3431
Customer Name: Heather Nunez
Customer Email: qcurtis@example.com
Customer Age: 45
Customer Gender: Female
Product Purchased: Canon DSLR Camera
Date of Purchase: 2021-09-25
Ticket Type: Refund request
Ticket Subject: Data loss
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? (e.g., changing file permissions on a new device.) I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 