Ticket ID: 5160
Customer Name: Danny Reilly
Customer Email: lortiz@example.com
Customer Age: 18
Customer Gender: Male
Product Purchased: Fitbit Charge
Date of Purchase: 2020-09-06
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? By resetting the I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 