Ticket ID: 5233
Customer Name: Anthony Blackburn
Customer Email: cdillon@example.com
Customer Age: 24
Customer Gender: Other
Product Purchased: Apple AirPods
Date of Purchase: 2021-02-20
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

The user in question I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 