Ticket ID: 119
Customer Name: Pedro Adams
Customer Email: amcgee@example.net
Customer Age: 39
Customer Gender: Female
Product Purchased: HP Pavilion
Date of Purchase: 2020-08-17
Ticket Type: Refund request
Ticket Subject: Data loss
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. 1) Remove the {product_purchased_id}. Please assist. 2) Add the {product_purchased}.Please assist. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 