Ticket ID: 780
Customer Name: Tiffany Stephenson
Customer Email: terri25@example.com
Customer Age: 52
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-12-27
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

-1 Product -1 No refunds -1

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-1 This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 