Ticket ID: 7213
Customer Name: Sarah Gardner
Customer Email: ngray@example.net
Customer Age: 38
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2021-06-08
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I have no idea about it.

4) You're saying, "I will add to this", and the person who purchased the product can tell me how I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 18:27:06