Ticket ID: 2531
Customer Name: Tiffany Russo
Customer Email: jameswhite@example.net
Customer Age: 49
Customer Gender: Female
Product Purchased: Nintendo Switch
Date of Purchase: 2021-08-16
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Note! This item is being marked as "limited edition". This item is no longer available to pre-order or pre-pay for. It may have I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 