Ticket ID: 1605
Customer Name: Taylor Montoya
Customer Email: maryyork@example.org
Customer Age: 22
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2021-06-21
Ticket Type: Billing inquiry
Ticket Subject: Account access
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

Login to Account > Login. Click on Password Restart.

Select the I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 12:24:23