Ticket ID: 4527
Customer Name: Kristine Moreno
Customer Email: jimenezangela@example.com
Customer Age: 63
Customer Gender: Female
Product Purchased: PlayStation
Date of Purchase: 2021-02-02
Ticket Type: Billing inquiry
Ticket Subject: Battery life
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? {product_request} {product_request, password}

You can recover the I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 