Ticket ID: 804
Customer Name: Debra Peterson
Customer Email: lgarrett@example.org
Customer Age: 60
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-01-27
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

This is a message from the shop owner: Please help out with this product. If you will help out, I'm sure you can buy it out, I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 