Ticket ID: 3934
Customer Name: Julie Hurst
Customer Email: joshua52@example.com
Customer Age: 26
Customer Gender: Other
Product Purchased: Microsoft Office
Date of Purchase: 2021-05-13
Ticket Type: Technical issue
Ticket Subject: Peripheral compatibility
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

Step 5: Follow the steps on the left. In Chrome, click on the I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 09:33:59