Ticket ID: 5996
Customer Name: Craig Brown
Customer Email: wigginskevin@example.com
Customer Age: 58
Customer Gender: Female
Product Purchased: Apple AirPods
Date of Purchase: 2020-06-02
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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If the error occurred I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 