Ticket ID: 3475
Customer Name: Mark Guerrero
Customer Email: rebeccadavenport@example.com
Customer Age: 50
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-04-20
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? If so, why make changes to the code if they won't work I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 