Ticket ID: 5121
Customer Name: Summer Wallace
Customer Email: dustin31@example.org
Customer Age: 27
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2020-03-28
Ticket Type: Product inquiry
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Product Rating This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 09:58:12