Ticket ID: 3119
Customer Name: Courtney Neal
Customer Email: sharon02@example.net
Customer Age: 27
Customer Gender: Male
Product Purchased: Dell XPS
Date of Purchase: 2021-03-31
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? What bugs do you find that will not affect the code that you're I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 16:21:31