Ticket ID: 7007
Customer Name: Phyllis Gomez
Customer Email: kelly61@example.com
Customer Age: 43
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-10-05
Ticket Type: Product inquiry
Ticket Subject: Payment issue
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? I'm looking to fix this issue if you can.

Click I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 17:25:29