Ticket ID: 4165
Customer Name: David Barajas
Customer Email: ehernandez@example.com
Customer Age: 40
Customer Gender: Female
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-01-19
Ticket Type: Product inquiry
Ticket Subject: Cancellation request
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

How do I make a transaction with a specific product that I want to remove? I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 03:50:26