Ticket ID: 44
Customer Name: Michael Allison
Customer Email: abowen@example.org
Customer Age: 54
Customer Gender: Female
Product Purchased: iPhone
Date of Purchase: 2020-01-16
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you."

The issue occurred after Amazon started a tool to deal with a problem like this (see page 36 of the FAQ): "The product is not I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 