Ticket ID: 7779
Customer Name: Amy Wood
Customer Email: antonio50@example.com
Customer Age: 58
Customer Gender: Other
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-09-14
Ticket Type: Cancellation request
Ticket Subject: Account access
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

If the hardware is faulty, you can either contact the vendor directly for I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Closed
Resolution: People help thus manager.
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 21:55:16