Ticket ID: 5066
Customer Name: Jeffrey Gonzalez
Customer Email: mdavis@example.org
Customer Age: 33
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2021-03-19
Ticket Type: Product inquiry
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The company and I both agree that this offer of a free service has been a great one for us. I'm pleased with how everyone has enjoyed the service I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 18:37:57