Ticket ID: 5365
Customer Name: Richard Conway
Customer Email: ksmith@example.net
Customer Age: 30
Customer Gender: Male
Product Purchased: PlayStation
Date of Purchase: 2021-05-21
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'll go ahead and fix it.

}

}

}

}

}

// This function will check to see if I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 14:37:44