Ticket ID: 5256
Customer Name: Samantha Schaefer
Customer Email: marissa71@example.org
Customer Age: 29
Customer Gender: Female
Product Purchased: GoPro Action Camera
Date of Purchase: 2020-02-17
Ticket Type: Technical issue
Ticket Subject: Account access
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? My last product's name is the old ID.


I get This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 