Ticket ID: 1023
Customer Name: Miss Natalie Rios
Customer Email: tamiconway@example.net
Customer Age: 25
Customer Gender: Other
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-08-25
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

Not that yet. I also do not expect all updates or I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 11:33:04