Ticket ID: 4911
Customer Name: Ronald Ramirez
Customer Email: christinabryant@example.net
Customer Age: 41
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2021-12-25
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. My new {product_purchased} I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 