Ticket ID: 6468
Customer Name: Brittany Wilson
Customer Email: tmartin@example.com
Customer Age: 56
Customer Gender: Female
Product Purchased: GoPro Hero
Date of Purchase: 2021-01-14
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

3. We're starting to get more information about products. If it's something that we didn't previously know about, please contact us.

We I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 