Ticket ID: 33
Customer Name: Christina Gray
Customer Email: greenkeith@example.net
Customer Age: 36
Customer Gender: Female
Product Purchased: Fitbit Charge
Date of Purchase: 2021-12-07
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 19:36:21