Ticket ID: 1268
Customer Name: Christian Thomas
Customer Email: matthew05@example.net
Customer Age: 30
Customer Gender: Female
Product Purchased: Xbox
Date of Purchase: 2021-12-06
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you for your support. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 