Ticket ID: 6944
Customer Name: Daniel Hansen
Customer Email: nstuart@example.org
Customer Age: 26
Customer Gender: Other
Product Purchased: Nest Thermostat
Date of Purchase: 2021-11-05
Ticket Type: Technical issue
Ticket Subject: Product compatibility
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

How much do I have to pay for a gift to be sent to me? I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 03:38:06