Ticket ID: 392
Customer Name: Steven Fox
Customer Email: jolson@example.org
Customer Age: 60
Customer Gender: Other
Product Purchased: iPhone
Date of Purchase: 2020-05-29
Ticket Type: Refund request
Ticket Subject: Display issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

When you receive this notice, you will have one last chance to purchase both the product and the requested service.

You will also receive a confirmation code I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 05:28:34