Ticket ID: 4610
Customer Name: Donna Smith
Customer Email: terrykayla@example.com
Customer Age: 59
Customer Gender: Male
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-11-07
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 00:16:29