Ticket ID: 7723
Customer Name: Angela Rivers
Customer Email: asharp@example.net
Customer Age: 63
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-11-23
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

[10:23pm] <+x4b> I'm a very big gamer. I'm going to be doing something silly with our $100, I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 16:01:00