Ticket ID: 7931
Customer Name: James Meyer
Customer Email: hgonzalez@example.net
Customer Age: 35
Customer Gender: Male
Product Purchased: Bose QuietComfort
Date of Purchase: 2021-09-28
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm having an issue with the {product_purchased}. Please assist.

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What I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 