Ticket ID: 5268
Customer Name: Janet Farmer
Customer Email: arielwells@example.net
Customer Age: 31
Customer Gender: Other
Product Purchased: Microsoft Office
Date of Purchase: 2020-10-11
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. {product_purchased} is a free service and free of charge, provided that the item in the order is shipped out by 1pm on your order date I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 12:11:29