Ticket ID: 7663
Customer Name: Jason Wood
Customer Email: hgray@example.net
Customer Age: 43
Customer Gender: Male
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-11-22
Ticket Type: Technical issue
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 07:25:34