Ticket ID: 3982
Customer Name: James Nelson
Customer Email: dbaldwin@example.org
Customer Age: 18
Customer Gender: Male
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-02-24
Ticket Type: Technical issue
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

[15:27:37]SAY: Inspector grunts/ : What kind of medbay is this? Everyone's dropping like flies.

[ I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 18:27:10