Ticket ID: 2285
Customer Name: John Andrews
Customer Email: ralvarado@example.com
Customer Age: 60
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-08-24
Ticket Type: Product inquiry
Ticket Subject: Product setup
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

In this case, the application is already active and we have This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 