Ticket ID: 1913
Customer Name: Edward Watkins
Customer Email: seanmiller@example.org
Customer Age: 67
Customer Gender: Other
Product Purchased: Bose QuietComfort
Date of Purchase: 2020-12-09
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

There seems to be a problem in your {product_purchased I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 07:15:30