Ticket ID: 2889
Customer Name: Michelle Gonzalez
Customer Email: eking@example.com
Customer Age: 43
Customer Gender: Male
Product Purchased: Amazon Echo
Date of Purchase: 2020-12-18
Ticket Type: Cancellation request
Ticket Subject: Data loss
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 22:51:07