Ticket ID: 2021
Customer Name: Matthew Costa
Customer Email: olopez@example.org
Customer Age: 66
Customer Gender: Other
Product Purchased: Google Pixel
Date of Purchase: 2020-10-13
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I am using a premium product and this has been discontinued. Thank you. I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 00:22:07