Ticket ID: 320
Customer Name: Jamie Green
Customer Email: qbaker@example.net
Customer Age: 29
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2021-07-06
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks for taking the time to do so.


It's very I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 