Ticket ID: 5632
Customer Name: Alexandra Hall
Customer Email: simmonssara@example.org
Customer Age: 18
Customer Gender: Other
Product Purchased: PlayStation
Date of Purchase: 2021-11-10
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 