Ticket ID: 7146
Customer Name: Valerie Burnett
Customer Email: ostewart@example.com
Customer Age: 69
Customer Gender: Other
Product Purchased: Asus ROG
Date of Purchase: 2021-09-25
Ticket Type: Billing inquiry
Ticket Subject: Cancellation request
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? Thanks, Mark I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 18:53:34