Ticket ID: 2806
Customer Name: Christian Medina
Customer Email: heidishepherd@example.org
Customer Age: 60
Customer Gender: Male
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2021-01-28
Ticket Type: Product inquiry
Ticket Subject: Account access
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

Open a console and I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 20:54:17