Ticket ID: 2803
Customer Name: George Thompson
Customer Email: estradapaul@example.org
Customer Age: 61
Customer Gender: Other
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-05-05
Ticket Type: Cancellation request
Ticket Subject: Peripheral compatibility
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks!"

The above problem would not have happened here and so The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 