Ticket ID: 5384
Customer Name: Michael Taylor
Customer Email: hendersonjeffrey@example.net
Customer Age: 31
Customer Gender: Female
Product Purchased: MacBook Pro
Date of Purchase: 2020-01-24
Ticket Type: Technical issue
Ticket Subject: Payment issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

While we don't use these products, we do make sure I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 11:36:11