Ticket ID: 6925
Customer Name: John Graham
Customer Email: umorrow@example.net
Customer Age: 50
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2021-10-18
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

* This item has an "error description" on its description page in some languages*

C-Y "I'm seeing a product now sold by I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 21:31:40