Ticket ID: 2017
Customer Name: Erin Jimenez
Customer Email: oneilldonald@example.net
Customer Age: 35
Customer Gender: Male
Product Purchased: Bose QuietComfort
Date of Purchase: 2020-06-04
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

- When ordering items, there are no items on the list we'll be unable to work with. We can continue purchasing items if we're happy to work I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 06:01:02