Ticket ID: 2206
Customer Name: Alexandra Jones
Customer Email: austin82@example.com
Customer Age: 67
Customer Gender: Male
Product Purchased: Google Nest
Date of Purchase: 2020-11-08
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

In case you haven't already, there is a procedure available to recover an account I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 12:26:35