Ticket ID: 3445
Customer Name: Stephanie Huber
Customer Email: rcastro@example.net
Customer Age: 47
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-09-19
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. It wasn't listed in our store, so there's not a link to it.

Thank you for your service. I couldn't be happier with the product I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 07:52:59