Ticket ID: 5338
Customer Name: Daniel Hall
Customer Email: yestrada@example.org
Customer Age: 67
Customer Gender: Other
Product Purchased: Canon EOS
Date of Purchase: 2021-09-08
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

<p>Please assist with the product.

You are responsible for ensuring that the item is in a secure, non-explosive condition. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 