Ticket ID: 2791
Customer Name: Julie Mueller
Customer Email: richard85@example.com
Customer Age: 37
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2020-11-04
Ticket Type: Billing inquiry
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. It could take me 10-12 hours to get to the product (by clicking on the blue product icon in the top row) :) :D

I got I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 