Ticket ID: 1228
Customer Name: Gregory Cross
Customer Email: beverlymann@example.org
Customer Age: 56
Customer Gender: Other
Product Purchased: GoPro Hero
Date of Purchase: 2021-08-05
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Q: Is there a refund policy for defective shipping?

A: No, we are not refunding ship orders of $100 or more or packages I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 