Ticket ID: 7286
Customer Name: Cindy Odonnell
Customer Email: mark73@example.com
Customer Age: 28
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-11-14
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Please help me spread the word! I am so happy!

Let me start by saying that if my email address is incorrect, you would probably find I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 