Ticket ID: 4376
Customer Name: Hannah Mccullough
Customer Email: graymark@example.net
Customer Age: 50
Customer Gender: Female
Product Purchased: HP Pavilion
Date of Purchase: 2020-03-12
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? It says, "Recovery" and then to get back to the site, you should The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 23:15:15