Ticket ID: 7490
Customer Name: Katherine Collins
Customer Email: jorgerobbins@example.net
Customer Age: 37
Customer Gender: Male
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2020-10-19
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? Please read: How to connect to a network using a web browser or PC I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 08:40:46