Ticket ID: 1014
Customer Name: Samantha Taylor
Customer Email: florespamela@example.org
Customer Age: 29
Customer Gender: Male
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-06-08
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

We can get back to the previous step, and look at the password information and I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 02:47:53