Ticket ID: 1872
Customer Name: James Bass
Customer Email: jessica61@example.com
Customer Age: 46
Customer Gender: Other
Product Purchased: Nest Thermostat
Date of Purchase: 2020-12-18
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you! 3

Reviewed Using the above description my case is of the same quality as my previous case. 1

Reviewed Using the above description (i I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 00:01:33