Ticket ID: 3170
Customer Name: Angela Johnson
Customer Email: deleonmichael@example.net
Customer Age: 46
Customer Gender: Other
Product Purchased: PlayStation
Date of Purchase: 2021-07-01
Ticket Type: Product inquiry
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

We have had a couple of requests and have reached out to BTS about what to do and if it's something we should be doing.

If I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-05-31 23:05:43