Ticket ID: 549
Customer Name: Erika Villanueva
Customer Email: traci82@example.org
Customer Age: 69
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-02-18
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? All versions are up to date.

Do any bugs exist or I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 17:19:13