Ticket ID: 3354
Customer Name: Shannon Price
Customer Email: tnguyen@example.net
Customer Age: 23
Customer Gender: Other
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-07-03
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? If so, my only suggestion would be to install a little more driver. It I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 04:15:02