Ticket ID: 1195
Customer Name: Andrew Rivers
Customer Email: saustin@example.org
Customer Age: 42
Customer Gender: Female
Product Purchased: Canon EOS
Date of Purchase: 2021-10-21
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? For more technical details, refer to this article.

Figure 1. Network I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 