Ticket ID: 3614
Customer Name: Patricia Yang
Customer Email: patrick84@example.com
Customer Age: 50
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-07-24
Ticket Type: Product inquiry
Ticket Subject: Network problem
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

$ cd /System I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 20:32:46