Ticket ID: 1319
Customer Name: Michelle Ward
Customer Email: ericvaughan@example.org
Customer Age: 20
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-08-01
Ticket Type: Cancellation request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

As a simple user interface for my current app they should see something like:

{ @name "Product", data-product_id: 1005 I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 