Ticket ID: 4138
Customer Name: Rachel Gibson
Customer Email: hyoung@example.org
Customer Age: 38
Customer Gender: Other
Product Purchased: Dell XPS
Date of Purchase: 2020-12-19
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. My name is Daniel and I don't have a doctorate. A doctorates in economics, economics of the law, economics of the arts, and mathematics. I I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 