Ticket ID: 4619
Customer Name: Mason Bennett
Customer Email: benjamin68@example.org
Customer Age: 37
Customer Gender: Male
Product Purchased: LG Washing Machine
Date of Purchase: 2021-08-05
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you."


The next day, two people saw the package slip out of her hand. She asked whether the "buyer ID was valid and what ID I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 