Ticket ID: 4321
Customer Name: James Contreras
Customer Email: phillip06@example.net
Customer Age: 21
Customer Gender: Other
Product Purchased: Google Pixel
Date of Purchase: 2021-12-26
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

If a product may NOT come with product, please request to purchase it from me. I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 04:00:54