Ticket ID: 771
Customer Name: Kelly Dillon
Customer Email: emma03@example.org
Customer Age: 68
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2020-05-30
Ticket Type: Technical issue
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 05:53:25