Ticket ID: 8109
Customer Name: Antonio Ford
Customer Email: michele64@example.com
Customer Age: 30
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2021-05-09
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. (If you want to change the product in our shop after its release you can use the product information you get from the link from the product on the next page on I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 16:59:16