Ticket ID: 3548
Customer Name: Morgan Waters
Customer Email: nmueller@example.org
Customer Age: 67
Customer Gender: Male
Product Purchased: Fitbit Charge
Date of Purchase: 2020-02-29
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? If you have devices that connect I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 21:13:11