Ticket ID: 929
Customer Name: Larry Villa
Customer Email: josephbrown@example.com
Customer Age: 27
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2021-09-06
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If this is a new or confusing product item, please let us know. I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 04:31:00