Ticket ID: 1813
Customer Name: Robert Adams
Customer Email: lauramacias@example.com
Customer Age: 61
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-12-17
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.REF[/li] I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Closed
Resolution: Program whom four near our design.
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 03:06:09