Ticket ID: 1855
Customer Name: David George
Customer Email: kim10@example.com
Customer Age: 54
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2020-08-09
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? If there is any other information, please let me know. Thanks. I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 14:40:08