Ticket ID: 6455
Customer Name: Alejandra Hernandez
Customer Email: richardanderson@example.org
Customer Age: 69
Customer Gender: Female
Product Purchased: Sony PlayStation
Date of Purchase: 2021-11-20
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 