Ticket ID: 2592
Customer Name: Gregory Leon
Customer Email: christina33@example.org
Customer Age: 61
Customer Gender: Female
Product Purchased: LG Smart TV
Date of Purchase: 2021-06-07
Ticket Type: Technical issue
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

1. Click "Install updates."

2. After the install completes you should see a confirmation message which you can enter in your e-mail. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 04:10:33