Ticket ID: 5921
Customer Name: Adrienne Johns
Customer Email: jimmyclark@example.org
Customer Age: 29
Customer Gender: Other
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-09-29
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?


I've looked through the log but I haven't seen either the log or my customer I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 