Ticket ID: 7946
Customer Name: Charles Barajas
Customer Email: moodyhector@example.org
Customer Age: 58
Customer Gender: Other
Product Purchased: HP Pavilion
Date of Purchase: 2020-10-20
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks

This item was not found in your basket. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 