Ticket ID: 1983
Customer Name: Sara Acevedo
Customer Email: hbauer@example.com
Customer Age: 47
Customer Gender: Male
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-04-07
Ticket Type: Product inquiry
Ticket Subject: Data loss
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Q: Can I take a loan from my employer?

A: Yes.

Q: Where can I find information about a loan, especially I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 