Ticket ID: 7425
Customer Name: Johnny Sims
Customer Email: kcole@example.net
Customer Age: 40
Customer Gender: Male
Product Purchased: HP Pavilion
Date of Purchase: 2020-09-10
Ticket Type: Billing inquiry
Ticket Subject: Product setup
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

Reply · Report Post I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 20:07:11