Ticket ID: 6924
Customer Name: Claudia Smith
Customer Email: amber13@example.com
Customer Age: 65
Customer Gender: Male
Product Purchased: Fitbit Charge
Date of Purchase: 2021-09-12
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 17:51:38