Ticket ID: 7855
Customer Name: Patricia Brady
Customer Email: qwilson@example.org
Customer Age: 67
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2021-09-10
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? I should use some backup method later.

How can I recover my account? I I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 