Ticket ID: 1607
Customer Name: William York
Customer Email: vcook@example.org
Customer Age: 30
Customer Gender: Male
Product Purchased: Sony PlayStation
Date of Purchase: 2021-11-29
Ticket Type: Cancellation request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

"I am running a store that sells drugs from the back of the line. They are not the way I ordered the drugs. I thought they were fine I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 