Ticket ID: 8409
Customer Name: Michelle Medina
Customer Email: jacobkim@example.net
Customer Age: 52
Customer Gender: Male
Product Purchased: Fitbit Charge
Date of Purchase: 2021-01-19
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. — M.G. (@m_geogar) September 21, 2014

When you say "what about my purchase from me" the company might respond I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 