Ticket ID: 5459
Customer Name: Cheryl Smith
Customer Email: wrightkelly@example.org
Customer Age: 45
Customer Gender: Other
Product Purchased: Nintendo Switch
Date of Purchase: 2020-08-16
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

If something goes wrong, if they use error codes from your account the result will be returned as JSON and you should give them your correct answer. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 02:14:58