Ticket ID: 174
Customer Name: Seth Foster
Customer Email: fmoore@example.com
Customer Age: 50
Customer Gender: Other
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-10-01
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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Please hold the Shift key and I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-05-31 23:10:43