Ticket ID: 3056
Customer Name: Sherri Thompson
Customer Email: hpearson@example.net
Customer Age: 45
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2020-10-02
Ticket Type: Billing inquiry
Ticket Subject: Delivery problem
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? 1) Open up a terminal and press "ls -l" to locate the password. I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 16:08:00