Ticket ID: 6319
Customer Name: Mackenzie Owen
Customer Email: nicolematthews@example.com
Customer Age: 67
Customer Gender: Male
Product Purchased: Dell XPS
Date of Purchase: 2021-09-04
Ticket Type: Product inquiry
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks! I apologize for the inconvenience.

The best friend you'll ever have!! I absolutely love you, the sweet and sweetest friend you ever had! I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 05:35:43