Ticket ID: 66
Customer Name: Jeffrey Hernandez
Customer Email: perezdana@example.org
Customer Age: 56
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2021-11-11
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

"I'd love to do this on my own. It's a I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-05-31 22:38:07