Ticket ID: 4521
Customer Name: Nancy Grimes
Customer Email: michaelbryant@example.net
Customer Age: 46
Customer Gender: Other
Product Purchased: Sony PlayStation
Date of Purchase: 2021-08-05
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I am sending an invoice for the {ProductName}. I need 15 cents to spend the remainder.

Please keep in mind the exact time is 1 I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 19:48:33