Ticket ID: 7501
Customer Name: Thomas Allen
Customer Email: chavezedward@example.com
Customer Age: 23
Customer Gender: Male
Product Purchased: Nikon D
Date of Purchase: 2020-08-08
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?


My {product_purchased} documents are actually just I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 03:36:03