Ticket ID: 3588
Customer Name: Lisa Smith
Customer Email: dakota86@example.com
Customer Age: 62
Customer Gender: Male
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-07-31
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

A note on this project: I feel the name of this product might be confusing, even to those of you who know what the terms of service are. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 08:45:07