Ticket ID: 2244
Customer Name: Nicholas Hood
Customer Email: brian26@example.com
Customer Age: 68
Customer Gender: Male
Product Purchased: Amazon Kindle
Date of Purchase: 2020-03-02
Ticket Type: Cancellation request
Ticket Subject: Display issue
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Can you find out about the cause?


Thanks


Chris S. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 