Ticket ID: 6586
Customer Name: Jennifer Hicks
Customer Email: bharper@example.com
Customer Age: 56
Customer Gender: Male
Product Purchased: Dyson Vacuum Cleaner
Date of Purchase: 2020-12-31
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 