Ticket ID: 835
Customer Name: Alicia Bell
Customer Email: lmorales@example.com
Customer Age: 21
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2021-02-26
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

1:00 PM - 1:45 PM We would like to give to you this amazing gift at Christmas. We are sooo humbled by this gift I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Closed
Resolution: Building response reveal face shake knowledge.
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 21:06:52