Ticket ID: 832
Customer Name: Donna Cunningham
Customer Email: willie09@example.net
Customer Age: 38
Customer Gender: Female
Product Purchased: Microsoft Office
Date of Purchase: 2020-05-17
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 