Ticket ID: 8298
Customer Name: Michelle Dudley
Customer Email: richard75@example.net
Customer Age: 55
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2020-04-02
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? It is not something we use everyday at our office so we may also have this I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 21:20:36