Ticket ID: 7536
Customer Name: Julie Keller
Customer Email: jasminewise@example.net
Customer Age: 28
Customer Gender: Male
Product Purchased: Dell XPS
Date of Purchase: 2021-04-06
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? In the network diagram above the network connection is broken and the user has taken the This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 10:39:47