Ticket ID: 7900
Customer Name: Toni Martin
Customer Email: joshuabarber@example.com
Customer Age: 36
Customer Gender: Other
Product Purchased: Apple AirPods
Date of Purchase: 2020-08-04
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

Please, submit a I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 12:45:10