Ticket ID: 4807
Customer Name: Ronald Johnson
Customer Email: ihansen@example.org
Customer Age: 32
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2020-10-09
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data?

http://www.youtube.com/watch?v=vT3I-8 This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 