Ticket ID: 3704
Customer Name: Cynthia Martin
Customer Email: selenasutton@example.org
Customer Age: 27
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2021-01-16
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?


I just started to I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 17:37:42