Ticket ID: 274
Customer Name: Mary Barber
Customer Email: danielgray@example.com
Customer Age: 35
Customer Gender: Other
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-04-05
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 