Ticket ID: 6961
Customer Name: Brian Nguyen
Customer Email: vadams@example.com
Customer Age: 58
Customer Gender: Female
Product Purchased: Microsoft Office
Date of Purchase: 2021-09-07
Ticket Type: Product inquiry
Ticket Subject: Account access
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

Most recent version is 1.2.0. I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 14:00:29