Ticket ID: 3596
Customer Name: Pamela Pruitt
Customer Email: alexisrogers@example.org
Customer Age: 55
Customer Gender: Male
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2021-01-01
Ticket Type: Product inquiry
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This product is NOT SOLD ON BOTH ITEM_PACKAGES

- Free Shipping

- No refunds required for products with a valid number of years I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 11:09:18