Ticket ID: 234
Customer Name: Rachel Jones
Customer Email: andrea53@example.org
Customer Age: 67
Customer Gender: Other
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2021-02-01
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks! I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 13:13:09