Ticket ID: 38
Customer Name: Morgan Wagner
Customer Email: elizabethlamb@example.com
Customer Age: 39
Customer Gender: Female
Product Purchased: Amazon Kindle
Date of Purchase: 2020-09-02
Ticket Type: Product inquiry
Ticket Subject: Product compatibility
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? I can reset my password by entering the following: My password still valid: password is expired I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 