Ticket ID: 3168
Customer Name: Nina Ortiz
Customer Email: elaine86@example.org
Customer Age: 35
Customer Gender: Other
Product Purchased: Google Nest
Date of Purchase: 2021-06-07
Ticket Type: Product inquiry
Ticket Subject: Cancellation request
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

There's also a bug that could cause the product to fail I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 13:26:40