Ticket ID: 5201
Customer Name: Thomas Wright
Customer Email: lhess@example.org
Customer Age: 18
Customer Gender: Female
Product Purchased: iPhone
Date of Purchase: 2020-07-26
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 22:13:56