Ticket ID: 4724
Customer Name: Scott Ward
Customer Email: michaelsilva@example.com
Customer Age: 23
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-08-10
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

Try to use a different browser. Chrome or Firefox use Chromium. I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 