Ticket ID: 3237
Customer Name: Heather Noble
Customer Email: goodwinlauren@example.net
Customer Age: 58
Customer Gender: Male
Product Purchased: Microsoft Office
Date of Purchase: 2020-07-04
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. (If this option doesn't work for you or is available, please try to send me an email. I cannot reply to messages that don't work at the██ I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 18:45:17