Ticket ID: 5878
Customer Name: Rhonda Austin
Customer Email: charles58@example.com
Customer Age: 37
Customer Gender: Other
Product Purchased: LG Smart TV
Date of Purchase: 2020-10-29
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

You may try to set, but no.

If for some reason you're unable to see our product listed, please try setting.

Note I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 10:18:42