Ticket ID: 4308
Customer Name: William Brown
Customer Email: simmonsmorgan@example.com
Customer Age: 46
Customer Gender: Male
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-01-13
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 13:29:38