Ticket ID: 4719
Customer Name: Jason May
Customer Email: williamsmatthew@example.net
Customer Age: 58
Customer Gender: Female
Product Purchased: Apple AirPods
Date of Purchase: 2020-02-26
Ticket Type: Technical issue
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 12:21:03