Ticket ID: 5771
Customer Name: Danny Contreras
Customer Email: newtonkenneth@example.org
Customer Age: 30
Customer Gender: Male
Product Purchased: Adobe Photoshop
Date of Purchase: 2021-12-08
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 13:26:09