Ticket ID: 8267
Customer Name: Bradley Reynolds
Customer Email: rmoreno@example.org
Customer Age: 29
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2021-01-02
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

"The first thing I did was look around at all the prices on Walmart. One of them is a new car that has never had insurance. He said I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 07:07:54