Ticket ID: 7161
Customer Name: Jesse Knox
Customer Email: mpetty@example.com
Customer Age: 31
Customer Gender: Male
Product Purchased: Fitbit Charge
Date of Purchase: 2021-02-22
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? I hope you're enjoying your purchase but it's best we wait for feedback until The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 