Ticket ID: 4571
Customer Name: Matthew Murphy
Customer Email: jimmylong@example.com
Customer Age: 36
Customer Gender: Other
Product Purchased: LG OLED
Date of Purchase: 2021-12-04
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The product was originally listed for $39.99 and will ship Friday, February 27 at 9 am. Please assist with shipping. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 21:34:35