Ticket ID: 5817
Customer Name: Kevin Sexton
Customer Email: fischerjonathan@example.org
Customer Age: 61
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2020-09-02
Ticket Type: Billing inquiry
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

We don't care what device you use. When you take photos, you want to take videos. When you download a file, you want to get it I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 12:58:14