Ticket ID: 3142
Customer Name: Joshua Lee
Customer Email: mistyortiz@example.org
Customer Age: 43
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2021-10-24
Ticket Type: Technical issue
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? I was able to find the I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 06:37:01