Ticket ID: 2158
Customer Name: Misty Owens
Customer Email: bonillarachael@example.com
Customer Age: 63
Customer Gender: Female
Product Purchased: Dyson Vacuum Cleaner
Date of Purchase: 2020-10-21
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If I have an issue please have a note in the "Paypal/Email address listed as "contact". Thank you again Ange. - - - - - - This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 21:27:30