Ticket ID: 1728
Customer Name: Barbara Smith
Customer Email: ibailey@example.org
Customer Age: 67
Customer Gender: Female
Product Purchased: Asus ROG
Date of Purchase: 2020-01-12
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 14:23:12