Ticket ID: 5221
Customer Name: Cody Schmidt
Customer Email: zamorajonathon@example.org
Customer Age: 67
Customer Gender: Male
Product Purchased: Microsoft Office
Date of Purchase: 2021-03-20
Ticket Type: Product inquiry
Ticket Subject: Battery life
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

In my case, I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 