Ticket ID: 4859
Customer Name: Douglas Wheeler
Customer Email: kingsarah@example.net
Customer Age: 54
Customer Gender: Other
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-02-28
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

You've requested the file:

Name: The Witcher 3.esp

Size: 1330x1340

Uploaded: 03- I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 