Ticket ID: 6481
Customer Name: Susan Smith
Customer Email: stewartjohn@example.com
Customer Age: 59
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-04-19
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

There seems to be a glitch in the {product_purchased I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 16:21:30