Ticket ID: 7794
Customer Name: Jennifer Ellison
Customer Email: tmurray@example.net
Customer Age: 57
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-07-08
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? If so, how quickly can they be moved into the repository? Thanks I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 