Ticket ID: 5132
Customer Name: Laura Collins
Customer Email: umejia@example.net
Customer Age: 26
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-08-20
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The product_purchased is a URL address that will show up in Settings>Product Manager -> Developer -> API, and has the current version of the I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 11:15:28