Ticket ID: 4348
Customer Name: Timothy Garcia
Customer Email: carrieschultz@example.org
Customer Age: 57
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-12-08
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

Some hardware issues, like the screen being too dark, are easy to This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 02:07:35