Ticket ID: 2427
Customer Name: Jesse Diaz
Customer Email: brittany10@example.org
Customer Age: 29
Customer Gender: Male
Product Purchased: Amazon Echo
Date of Purchase: 2021-07-28
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

Step 4: Log I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 