Ticket ID: 6180
Customer Name: John Moore
Customer Email: kurt86@example.com
Customer Age: 24
Customer Gender: Other
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2021-09-24
Ticket Type: Cancellation request
Ticket Subject: Data loss
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

Why is it that data is lost when the last file is I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 06:29:30