Ticket ID: 5552
Customer Name: Brandon Hernandez
Customer Email: coxjanet@example.org
Customer Age: 70
Customer Gender: Other
Product Purchased: Sony PlayStation
Date of Purchase: 2020-10-29
Ticket Type: Cancellation request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? What are your suggestions for what's best on other platforms? This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 