Ticket ID: 5200
Customer Name: Kevin Nolan
Customer Email: amckenzie@example.net
Customer Age: 60
Customer Gender: Female
Product Purchased: LG Washing Machine
Date of Purchase: 2021-10-30
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks! Thanks to @TheUnz_for starts talking. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 