Ticket ID: 1273
Customer Name: Mary Cole
Customer Email: nguyenyolanda@example.com
Customer Age: 21
Customer Gender: Female
Product Purchased: Amazon Kindle
Date of Purchase: 2020-05-07
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

This message has been edited 1 time. Last update was at I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 11:53:56