Ticket ID: 4950
Customer Name: Ronald Delgado
Customer Email: bartonshirley@example.com
Customer Age: 21
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2020-11-29
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? Open the router settings and check I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 01:24:16