Ticket ID: 6643
Customer Name: Kevin Day
Customer Email: sarah19@example.net
Customer Age: 62
Customer Gender: Female
Product Purchased: Microsoft Office
Date of Purchase: 2021-01-25
Ticket Type: Refund request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 10:00:05