Ticket ID: 3826
Customer Name: Colleen Gomez
Customer Email: mary63@example.org
Customer Age: 57
Customer Gender: Female
Product Purchased: LG Smart TV
Date of Purchase: 2020-08-15
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?

#1. Check the Product Owner.

#2. Verify the phone number I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 