Ticket ID: 6045
Customer Name: Amber Chen
Customer Email: hamptonandrew@example.net
Customer Age: 50
Customer Gender: Male
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2020-06-08
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 11:40:27