Ticket ID: 7395
Customer Name: Kathleen Alvarez
Customer Email: torresangela@example.org
Customer Age: 31
Customer Gender: Male
Product Purchased: Garmin Forerunner
Date of Purchase: 2021-04-08
Ticket Type: Cancellation request
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. A message or a video should be sent. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 