Ticket ID: 570
Customer Name: Hannah Quinn
Customer Email: michael65@example.org
Customer Age: 48
Customer Gender: Other
Product Purchased: Nintendo Switch
Date of Purchase: 2021-03-23
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?


As promised, the I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 