Ticket ID: 6915
Customer Name: Kimberly Johnston
Customer Email: matthewaguirre@example.net
Customer Age: 41
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2020-03-19
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 00:46:28