Ticket ID: 6668
Customer Name: Matthew Oconnell
Customer Email: michaelmooney@example.com
Customer Age: 70
Customer Gender: Other
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-05-30
Ticket Type: Technical issue
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This is a new product from Rotten Tomato, but it's now being shipped with a price quote of between $30-$40. I'll be giving the product I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 