Ticket ID: 3386
Customer Name: William Aguilar
Customer Email: vazquezjoseph@example.com
Customer Age: 70
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2021-12-22
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If you are experiencing a glitch such as this and you have to switch over /home directory to keep your inventory updated it is not a good idea to try again. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 