Ticket ID: 1162
Customer Name: Heather Murray
Customer Email: jenglish@example.com
Customer Age: 21
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2020-01-08
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 06:55:19