Ticket ID: 2113
Customer Name: Shannon Johnson
Customer Email: acostaconnie@example.com
Customer Age: 31
Customer Gender: Male
Product Purchased: Google Nest
Date of Purchase: 2021-04-16
Ticket Type: Refund request
Ticket Subject: Data loss
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank You I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 21:05:24