Ticket ID: 8117
Customer Name: Daniel Walker
Customer Email: friedmanjuan@example.org
Customer Age: 53
Customer Gender: Female
Product Purchased: Google Pixel
Date of Purchase: 2021-08-13
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

Yes. There are a few more important issues with that, I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 