Ticket ID: 4832
Customer Name: Emily Campos
Customer Email: rkelley@example.com
Customer Age: 20
Customer Gender: Other
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-11-03
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? I do want to know what is the error message (if any). I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Closed
Resolution: Ask man day notice.
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 16:10:32