Ticket ID: 3167
Customer Name: Austin Gray
Customer Email: millerbrandi@example.net
Customer Age: 59
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2021-05-01
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue?

In the last 3 months, we've moved the code to its root and I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 