Ticket ID: 1649
Customer Name: Eric Cervantes
Customer Email: ljones@example.com
Customer Age: 26
Customer Gender: Female
Product Purchased: Nintendo Switch
Date of Purchase: 2020-02-09
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

In this case, please refer to my thread about the issue I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 16:07:25