Ticket ID: 6475
Customer Name: Danny Hall
Customer Email: kathyrobinson@example.org
Customer Age: 35
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-07-23
Ticket Type: Technical issue
Ticket Subject: Payment issue
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. The problem is that when I get my { I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 04:57:24