Ticket ID: 8049
Customer Name: Julia Moore
Customer Email: ochoabrian@example.com
Customer Age: 21
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2021-01-26
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. * My issue is a different issue in particular with my current product. i.e.: I bought 4 packs of 5, 4 packs of 6, one of which I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 13:49:44