Ticket ID: 768
Customer Name: Charles Ruiz
Customer Email: destinyreed@example.org
Customer Age: 34
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-01-04
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? 1. Do I have to open up my account to log in? The one I'm really I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 17:53:20