Ticket ID: 7451
Customer Name: James Francis
Customer Email: charles15@example.org
Customer Age: 33
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-06-16
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thanks!

Mark the brand for the error in the description. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 