Ticket ID: 6044
Customer Name: Brandi Malone
Customer Email: htanner@example.org
Customer Age: 54
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-05-31
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Here's the problem: the invoice didn't tell me who sent it, which means the name of which product they sold to is clearly different than the actual I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 