Ticket ID: 7791
Customer Name: Brooke Moore
Customer Email: carterthomas@example.net
Customer Age: 66
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-05-14
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I am doing a check. I am wondering I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 