Ticket ID: 7646
Customer Name: Billy Prince
Customer Email: cochranmichael@example.com
Customer Age: 57
Customer Gender: Female
Product Purchased: Xbox
Date of Purchase: 2020-05-28
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. If my product is turned off the {product I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 