Ticket ID: 7246
Customer Name: John Jones
Customer Email: thomassanders@example.com
Customer Age: 21
Customer Gender: Other
Product Purchased: Samsung Galaxy
Date of Purchase: 2021-03-26
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thank you,

Rafael K. I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 17:06:53