Ticket ID: 5958
Customer Name: Brian Saunders
Customer Email: joshuajackson@example.net
Customer Age: 62
Customer Gender: Female
Product Purchased: GoPro Action Camera
Date of Purchase: 2021-01-14
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

 Earthquake: The only known updates are the {product_p I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 