Ticket ID: 175
Customer Name: Mike Ball
Customer Email: anthonyrusso@example.com
Customer Age: 37
Customer Gender: Male
Product Purchased: LG Smart TV
Date of Purchase: 2021-10-05
Ticket Type: Technical issue
Ticket Subject: Data loss
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 19:22:43