Ticket ID: 8152
Customer Name: Ricky Carter
Customer Email: patrickspears@example.com
Customer Age: 54
Customer Gender: Other
Product Purchased: HP Pavilion
Date of Purchase: 2021-08-08
Ticket Type: Refund request
Ticket Subject: Product setup
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? I was recently using Microsoft's Exchange. In my opinion a number of I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 