Ticket ID: 3749
Customer Name: Kim Shaw
Customer Email: tiffanyjackson@example.com
Customer Age: 53
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2021-10-22
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I've tried to reconnect it with a new I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 03:26:46