Ticket ID: 5561
Customer Name: Rachael Waller
Customer Email: justin57@example.org
Customer Age: 38
Customer Gender: Female
Product Purchased: Canon EOS
Date of Purchase: 2020-08-07
Ticket Type: Product inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. A call for help has been filed. Please I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 10:43:20