Ticket ID: 1331
Customer Name: Joshua Swanson
Customer Email: lisa92@example.net
Customer Age: 68
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-06-08
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

You must have signed into your account or be able to get it back online. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 