Ticket ID: 8432
Customer Name: Amy Gross
Customer Email: jhunter@example.org
Customer Age: 56
Customer Gender: Other
Product Purchased: Nest Thermostat
Date of Purchase: 2021-02-09
Ticket Type: Technical issue
Ticket Subject: Display issue
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? The main thing to do is to remove the screen and turn off all the external I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 