Ticket ID: 2289
Customer Name: Stephanie Lee
Customer Email: shannon66@example.com
Customer Age: 44
Customer Gender: Female
Product Purchased: Apple AirPods
Date of Purchase: 2021-10-03
Ticket Type: Cancellation request
Ticket Subject: Cancellation request
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. If you try to play online, there is I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 02:06:31