Ticket ID: 8249
Customer Name: John Cummings
Customer Email: laurenjohnson@example.com
Customer Age: 65
Customer Gender: Female
Product Purchased: PlayStation
Date of Purchase: 2021-11-17
Ticket Type: Refund request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thank you. I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 