Ticket ID: 4171
Customer Name: Lauren Williams
Customer Email: thomas32@example.net
Customer Age: 64
Customer Gender: Female
Product Purchased: iPhone
Date of Purchase: 2021-10-25
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I was having an issue creating a gift for someone in my {product_purchased}. Please advise what you might do for me. My husband received this gift I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 17:11:36