Ticket ID: 1717
Customer Name: Jorge Ramos
Customer Email: nicoleblackburn@example.net
Customer Age: 46
Customer Gender: Female
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-07-22
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Sorry, this product is no longer available.

We have an additional promotional code, available for purchase. It is offered for the first year, and I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 