Ticket ID: 7448
Customer Name: Robert Moore
Customer Email: oweaver@example.net
Customer Age: 27
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-06-13
Ticket Type: Product inquiry
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I'm having an issue with the.

Please assist.

My question is, is that not what I've requested?

Yes. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 