Ticket ID: 2648
Customer Name: Douglas Cortez
Customer Email: jamesrollins@example.net
Customer Age: 65
Customer Gender: Male
Product Purchased: LG Smart TV
Date of Purchase: 2020-01-29
Ticket Type: Refund request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I have no idea what's wrong. I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 10:27:47