Ticket ID: 5746
Customer Name: Todd Zimmerman
Customer Email: reevesvanessa@example.org
Customer Age: 30
Customer Gender: Female
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2020-09-10
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. {product_product_id} has nothing to do with {product_purchased}.

I'm working the account and am currently using the account for I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 10:53:34