Ticket ID: 7031
Customer Name: James Welch
Customer Email: thomasstone@example.net
Customer Age: 52
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2020-06-17
Ticket Type: Technical issue
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 22:40:59