Ticket ID: 3742
Customer Name: Brianna Holland
Customer Email: amanda69@example.net
Customer Age: 52
Customer Gender: Male
Product Purchased: Microsoft Office
Date of Purchase: 2020-08-06
Ticket Type: Product inquiry
Ticket Subject: Network problem
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?

I try to go to my account, and I've never had a bad experience on I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 