Ticket ID: 2618
Customer Name: George Romero
Customer Email: emily67@example.org
Customer Age: 38
Customer Gender: Male
Product Purchased: Amazon Echo
Date of Purchase: 2021-10-20
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. The product can't be ordered before October 28th, 2016 at 07:00AM (EST).

Selling to Europe: Belgium

Categories Disc I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 17:30:07