Ticket ID: 7871
Customer Name: Theresa Bowen
Customer Email: tonybrown@example.com
Customer Age: 41
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-01-09
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thank you for continuing to receive the updates!

[0.0.1] I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 