Ticket ID: 1390
Customer Name: Brian Gonzalez
Customer Email: markflowers@example.com
Customer Age: 44
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2021-01-05
Ticket Type: Product inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Product

Please remember that this item is still available for pre-ordered products. The standard value of the current product at checkout is $0. This I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 