Ticket ID: 1859
Customer Name: Emily Nunez
Customer Email: sbrown@example.com
Customer Age: 34
Customer Gender: Male
Product Purchased: Google Nest
Date of Purchase: 2020-01-27
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? {products_purchased} will not work on account 1 or more if no new I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 05:57:14