Ticket ID: 4829
Customer Name: Mary Gonzalez
Customer Email: iananderson@example.net
Customer Age: 22
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-04-26
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? How do I see this information in my system log?


Please read this fine print I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 10:21:29