Ticket ID: 4354
Customer Name: Ashley Acevedo
Customer Email: wallen@example.com
Customer Age: 64
Customer Gender: Other
Product Purchased: Xbox
Date of Purchase: 2021-09-10
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? I need to go to an account manager to have my data locked. Can somebody explain to me I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 01:14:43