Ticket ID: 7
Customer Name: Jacqueline Wright
Customer Email: donaldkeith@example.org
Customer Age: 24
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2020-02-23
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

Solution 1 I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 