Ticket ID: 4636
Customer Name: Aaron Miller
Customer Email: perezdave@example.net
Customer Age: 36
Customer Gender: Female
Product Purchased: GoPro Hero
Date of Purchase: 2021-09-23
Ticket Type: Product inquiry
Ticket Subject: Battery life
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? If so, what would you like to see when the upgrade completes? I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 14:24:07