Ticket ID: 3257
Customer Name: Kimberly Williams
Customer Email: mortonrichard@example.net
Customer Age: 55
Customer Gender: Female
Product Purchased: Sony PlayStation
Date of Purchase: 2020-12-12
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? My {product_purchased} is making strange noises and not functioning properly I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 14:12:44