Ticket ID: 6156
Customer Name: Timothy Ortiz
Customer Email: stephanie05@example.net
Customer Age: 54
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2021-01-05
Ticket Type: Product inquiry
Ticket Subject: Network problem
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thank you.


The {product_purchased} part I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 