Ticket ID: 1551
Customer Name: Cynthia Herman
Customer Email: josewilliams@example.net
Customer Age: 30
Customer Gender: Female
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-06-24
Ticket Type: Cancellation request
Ticket Subject: Display issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

-We are looking into this and fixing it.

-Have I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 19:55:12