Ticket ID: 3758
Customer Name: Amy Ferguson
Customer Email: daviesmichael@example.net
Customer Age: 53
Customer Gender: Female
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2020-02-26
Ticket Type: Billing inquiry
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. We can now move on!" The user then asked for further documentation.

This user, an elderly mother of four from Seattle and residing in Ohio, noticed that I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 02:01:58