Ticket ID: 1585
Customer Name: Andrew Nguyen
Customer Email: jonesalexa@example.org
Customer Age: 49
Customer Gender: Male
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2020-05-16
Ticket Type: Billing inquiry
Ticket Subject: Installation support
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? What should I do if the code crashes? Why? If I use I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 06:41:56