Ticket ID: 5789
Customer Name: Richard Cole
Customer Email: danielsselena@example.org
Customer Age: 67
Customer Gender: Other
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-03-13
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thank you! I know there are different types of keyboards that you own, but I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 18:56:34