Ticket ID: 724
Customer Name: Eric Little
Customer Email: smithsamantha@example.com
Customer Age: 46
Customer Gender: Other
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2020-03-30
Ticket Type: Technical issue
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

A friend was talking to me through twitter when he heard that something had happened to the 'couple' who came in.

He said their names I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 