Ticket ID: 5647
Customer Name: Ethan Mcpherson
Customer Email: brandon65@example.org
Customer Age: 42
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2021-07-24
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? -

I get a lot of questions about where my files were I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 