Ticket ID: 2958
Customer Name: Jason Medina
Customer Email: nchristian@example.com
Customer Age: 70
Customer Gender: Female
Product Purchased: LG OLED
Date of Purchase: 2021-10-01
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 16:31:44