Ticket ID: 7809
Customer Name: Sarah Bean
Customer Email: garciadavid@example.org
Customer Age: 23
Customer Gender: Male
Product Purchased: Dyson Vacuum Cleaner
Date of Purchase: 2020-05-04
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

After I get my I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 02:26:01