Ticket ID: 6407
Customer Name: Richard Gates
Customer Email: scottgarcia@example.org
Customer Age: 29
Customer Gender: Male
Product Purchased: Fitbit Charge
Date of Purchase: 2020-10-02
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks... - Eric

4.1.4 A new version I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 