Ticket ID: 1361
Customer Name: Alexander Moore
Customer Email: jonesjames@example.net
Customer Age: 38
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-09-09
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

No, I am not in charge but the hardware is not working correctly I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 