Ticket ID: 6932
Customer Name: Jack Jennings
Customer Email: gloria48@example.org
Customer Age: 47
Customer Gender: Male
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-02-23
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

If you I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 