Ticket ID: 2151
Customer Name: Shannon Morris
Customer Email: danielmaddox@example.net
Customer Age: 23
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-09-26
Ticket Type: Refund request
Ticket Subject: Peripheral compatibility
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

We're sorry to hear your questions. Your personal information is safe for now. I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 05:13:21