Ticket ID: 5345
Customer Name: William Ross
Customer Email: moranjonathan@example.com
Customer Age: 35
Customer Gender: Other
Product Purchased: Dyson Vacuum Cleaner
Date of Purchase: 2021-11-15
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please allow 7 days for the product to reach you. If the product has been shipped, please send it to me first at the email address below. If the product I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 13:28:17