Ticket ID: 7746
Customer Name: Dr. Dana Brown
Customer Email: rmartinez@example.org
Customer Age: 69
Customer Gender: Female
Product Purchased: LG OLED
Date of Purchase: 2020-11-06
Ticket Type: Product inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Purchasing can take as long as 30 mins. Please choose a different item to sell and we will contact you within 2 days.

Please try I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 