Ticket ID: 8197
Customer Name: Linda Freeman
Customer Email: zrios@example.net
Customer Age: 18
Customer Gender: Male
Product Purchased: LG Smart TV
Date of Purchase: 2020-05-21
Ticket Type: Cancellation request
Ticket Subject: Display issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? In which part: Desktop, Mobile, or Other applications. I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 