Ticket ID: 931
Customer Name: James Todd
Customer Email: felicia89@example.net
Customer Age: 23
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2020-07-20
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I have an issue with the {product_purchased}. Please assist.

I have an issue with the {product_purchased}. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 01:29:04