Ticket ID: 538
Customer Name: Mr. James Norman
Customer Email: zthomas@example.org
Customer Age: 49
Customer Gender: Other
Product Purchased: Apple AirPods
Date of Purchase: 2020-10-06
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? To prevent data loss, upgrade the firmware to theolia package version 1.22 or I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 03:40:58