Ticket ID: 6315
Customer Name: Kevin Norman
Customer Email: shelleygates@example.com
Customer Age: 19
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-07-12
Ticket Type: Billing inquiry
Ticket Subject: Account access
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

The last I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 