Ticket ID: 2380
Customer Name: Krista Brown
Customer Email: loriromero@example.com
Customer Age: 52
Customer Gender: Female
Product Purchased: Fitbit Charge
Date of Purchase: 2021-07-16
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?

Once your account is in the lock screen, log in with your password and click Next I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 