Ticket ID: 7583
Customer Name: Kristen Alvarez
Customer Email: jasonwang@example.com
Customer Age: 43
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-02-23
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. -

- Added support for xlsmoderator

- Added a config option for use in the Configure Script

- Added support for x I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 01:04:46