Ticket ID: 3953
Customer Name: Melanie Kim
Customer Email: dgreen@example.com
Customer Age: 59
Customer Gender: Other
Product Purchased: Fitbit Charge
Date of Purchase: 2021-01-13
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

Do you see a I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 06:31:26