Ticket ID: 4509
Customer Name: Jill Jones
Customer Email: heathercampbell@example.com
Customer Age: 55
Customer Gender: Female
Product Purchased: MacBook Pro
Date of Purchase: 2020-04-09
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

#$USER["ProductName"] = "Etsy" $USE_SERVICE(false);

Then we want to connect to Etsy and provide I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 