Ticket ID: 6699
Customer Name: Joel Conway
Customer Email: juliaholmes@example.net
Customer Age: 56
Customer Gender: Other
Product Purchased: HP Pavilion
Date of Purchase: 2021-06-03
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. 1. Downloading The Product


If you're using Windows or Linux, you'll need to go to your Software Centre. First, head to your Downloads section I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 19:40:26