Ticket ID: 3894
Customer Name: Charles Jordan
Customer Email: elloyd@example.net
Customer Age: 68
Customer Gender: Male
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-11-03
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please help me determine if it's warranted.

If it is, please let me know and I'll do my best to get as much of it out before This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Closed
Resolution: Detail much though hope relationship.
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 12:04:05