Ticket ID: 7179
Customer Name: Bethany Jackson
Customer Email: zscott@example.net
Customer Age: 45
Customer Gender: Other
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-06-21
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

We are working to try to fix this problem and it may I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 01:05:20