Ticket ID: 546
Customer Name: Charles Hernandez
Customer Email: thill@example.net
Customer Age: 65
Customer Gender: Other
Product Purchased: Canon DSLR Camera
Date of Purchase: 2021-06-08
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

14.2.5.2 (4.1) Item (6) Not applicable.

14.2.5.3 An error occurred I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 01:27:10