Ticket ID: 8350
Customer Name: Amber Black
Customer Email: kristinramos@example.com
Customer Age: 64
Customer Gender: Male
Product Purchased: Canon EOS
Date of Purchase: 2021-11-30
Ticket Type: Billing inquiry
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The items below are all available to purchase in the current Marketplace, or to sell before the update. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 