Ticket ID: 4007
Customer Name: Evelyn Smith
Customer Email: mcconnellholly@example.com
Customer Age: 31
Customer Gender: Female
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-11-10
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? I have been using Windows Error Report in almost 2 years without an error I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 01:53:45