Ticket ID: 7574
Customer Name: Robert Jones
Customer Email: wrice@example.org
Customer Age: 48
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-08-09
Ticket Type: Technical issue
Ticket Subject: Account access
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

What about any other devices that have a broken resolution?

What The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 11:16:36