Ticket ID: 5327
Customer Name: Donna Harvey
Customer Email: rebeccalee@example.org
Customer Age: 41
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-12-02
Ticket Type: Billing inquiry
Ticket Subject: Peripheral compatibility
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thanks.

If you are looking for the same level of functionality, this I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 