Ticket ID: 4731
Customer Name: Christopher Rojas
Customer Email: natashajohnson@example.com
Customer Age: 31
Customer Gender: Other
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-09-04
Ticket Type: Refund request
Ticket Subject: Product setup
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? No! If you are using Windows, your system will not boot properly I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 21:34:19