Ticket ID: 1455
Customer Name: Juan Mendoza
Customer Email: david36@example.com
Customer Age: 64
Customer Gender: Other
Product Purchased: iPhone
Date of Purchase: 2020-05-22
Ticket Type: Refund request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thank you.

I received this product within the 3rd week of your order. Please assist me with my time of 3-8 week. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 20:30:00