Ticket ID: 5773
Customer Name: Mrs. Ashley Andrews
Customer Email: franklinkenneth@example.net
Customer Age: 44
Customer Gender: Other
Product Purchased: Nikon D
Date of Purchase: 2020-12-14
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? Thank you. I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 04:00:11