Ticket ID: 5261
Customer Name: Linda Owens
Customer Email: christinemolina@example.net
Customer Age: 18
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2021-04-05
Ticket Type: Billing inquiry
Ticket Subject: Payment issue
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? 1. Plug into the computer I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 20:31:20