Ticket ID: 2972
Customer Name: Dr. Aaron Perez
Customer Email: carlglenn@example.net
Customer Age: 24
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-03-17
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

• Please provide information such as a description of the product, approximate dimensions, and what you want.

• Use of the Product is subject to our I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 