Ticket ID: 3615
Customer Name: Johnathan Powell
Customer Email: benjamin87@example.com
Customer Age: 20
Customer Gender: Male
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2021-07-17
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

To prevent this from happening, use the [previous] line on I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 