Ticket ID: 6843
Customer Name: Jorge Lee
Customer Email: allenbenjamin@example.net
Customer Age: 60
Customer Gender: Male
Product Purchased: Dell XPS
Date of Purchase: 2020-11-28
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

The only thing I can do is disable this screen.

The I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 