Ticket ID: 802
Customer Name: Anthony Davis
Customer Email: gabriel60@example.net
Customer Age: 56
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2021-10-09
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thanks. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 11:06:06