Ticket ID: 6434
Customer Name: Susan Jackson
Customer Email: kharris@example.com
Customer Age: 35
Customer Gender: Other
Product Purchased: Apple AirPods
Date of Purchase: 2020-03-10
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thank you for contacting us, as we are very sorry for the inconvenience.

* All other requests within the next 48 hours will not result in this I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 