Ticket ID: 2219
Customer Name: Carlos Williams
Customer Email: scottwheeler@example.net
Customer Age: 61
Customer Gender: Other
Product Purchased: Nikon D
Date of Purchase: 2021-02-03
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? 1). Turn on your Chromecast and head downstairs. 2). Find a way I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 