Ticket ID: 7992
Customer Name: Rachael Walker
Customer Email: rioschristian@example.org
Customer Age: 18
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-01-06
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

Yes, I am on my way to getting an upgrade to a 6 I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 