Ticket ID: 7554
Customer Name: Alexander Walton
Customer Email: shawnpadilla@example.org
Customer Age: 41
Customer Gender: Male
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-12-27
Ticket Type: Billing inquiry
Ticket Subject: Cancellation request
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

If your I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 08:18:10