Ticket ID: 1543
Customer Name: Wendy Tran
Customer Email: jessicabarrett@example.net
Customer Age: 34
Customer Gender: Female
Product Purchased: Amazon Echo
Date of Purchase: 2020-03-22
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently.

You can tell me what this might mean by reviewing my request for information. Thanks! The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 