Ticket ID: 5491
Customer Name: Sarah Williams
Customer Email: nelsondanielle@example.com
Customer Age: 31
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2021-08-08
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?

We're going to start by setting up an SSH tunnel that should I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 