Ticket ID: 2698
Customer Name: Troy Elliott
Customer Email: ccarlson@example.net
Customer Age: 25
Customer Gender: Female
Product Purchased: LG OLED
Date of Purchase: 2020-02-05
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? I should ask my insurance company directly. (I've heard from several insurers out I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 06:30:55