Ticket ID: 5967
Customer Name: Paula Anderson
Customer Email: summerpatterson@example.net
Customer Age: 30
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2021-03-27
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 05:43:47