Ticket ID: 7739
Customer Name: Kristine Rivera
Customer Email: emily36@example.com
Customer Age: 37
Customer Gender: Male
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-11-03
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. Why am I still getting it working? I I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 05:54:19