Ticket ID: 656
Customer Name: Kendra Mitchell
Customer Email: asmith@example.org
Customer Age: 32
Customer Gender: Other
Product Purchased: Apple AirPods
Date of Purchase: 2021-06-13
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

You may contact us This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 