Ticket ID: 451
Customer Name: Katherine Stone
Customer Email: thomashoover@example.net
Customer Age: 54
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2021-08-12
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? Let us know! What were your experiences when you first purchased a product from our I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 13:33:54