Ticket ID: 6002
Customer Name: Janet Wright
Customer Email: patrickgordon@example.com
Customer Age: 60
Customer Gender: Male
Product Purchased: Amazon Echo
Date of Purchase: 2020-08-13
Ticket Type: Product inquiry
Ticket Subject: Delivery problem
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? If there is nothing else, I could turn off the screen and go back to I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 15:51:32