Ticket ID: 3196
Customer Name: Amy House
Customer Email: barbara44@example.net
Customer Age: 23
Customer Gender: Male
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-07-30
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Sorry, the promotional code you entered is not valid yet.

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Sorry, the promotional code I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 