Ticket ID: 1662
Customer Name: David Warren
Customer Email: agonzales@example.com
Customer Age: 64
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-06-10
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks. 1.4.5 Support for more than just the product's name. 1.4.6: Fixed a small bug allowing the auto-delete menu I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 