Ticket ID: 8224
Customer Name: Ashley Martin
Customer Email: ekelley@example.net
Customer Age: 24
Customer Gender: Female
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-07-29
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? Thank you for your help! You do enjoy using my program for the better part I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 08:36:54