Ticket ID: 21
Customer Name: Suzanne Holmes
Customer Email: rogermcgrath@example.net
Customer Age: 28
Customer Gender: Other
Product Purchased: HP Pavilion
Date of Purchase: 2021-05-31
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

" -name "Microsoft Surface Pro. "

" -version 1.10.2 "1.10.2"

" -usage I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 05:08:05