Ticket ID: 3495
Customer Name: Christopher Herrera
Customer Email: svillegas@example.net
Customer Age: 61
Customer Gender: Female
Product Purchased: Garmin Forerunner
Date of Purchase: 2020-10-29
Ticket Type: Billing inquiry
Ticket Subject: Product setup
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? There are no security measures at my discretion, so it's more of a "please do not I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 12:49:03