Ticket ID: 1736
Customer Name: Kimberly Mercado
Customer Email: juanparker@example.net
Customer Age: 27
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2020-07-07
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 18:57:22