Ticket ID: 4297
Customer Name: Amy Sanchez
Customer Email: gonzalezkevin@example.com
Customer Age: 70
Customer Gender: Male
Product Purchased: Garmin Forerunner
Date of Purchase: 2020-11-20
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 22:31:24