Ticket ID: 2763
Customer Name: Michael Sullivan
Customer Email: carlospatel@example.net
Customer Age: 65
Customer Gender: Male
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-02-19
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? I will contact Sony and they will figure this out. Thanks :)

2 I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Closed
Resolution: Agree leave walk thought professor defense.
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 11:16:19