Ticket ID: 5254
Customer Name: Jessica Shah
Customer Email: ryan93@example.org
Customer Age: 32
Customer Gender: Male
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-12-28
Ticket Type: Cancellation request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The error message is:

The system cannot find its current product.

Product sold in this format and its current version should be of equivalent or I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 