Ticket ID: 1221
Customer Name: Joshua Garcia
Customer Email: curtishart@example.com
Customer Age: 34
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-09-24
Ticket Type: Billing inquiry
Ticket Subject: Delivery problem
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? I am currently experiencing a minor performance hit.

Do you expect I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 