Ticket ID: 1159
Customer Name: Jeremiah Allen
Customer Email: david99@example.com
Customer Age: 57
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2021-09-10
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.!!! Please help, please help.!!! If you're still confused by this product or experience any issues please report it to me at: john.mcc The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 02:04:17