Ticket ID: 5795
Customer Name: Alexander Duarte
Customer Email: kylecarter@example.com
Customer Age: 68
Customer Gender: Male
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-12-19
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

No. I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 