Ticket ID: 5267
Customer Name: Chelsea West
Customer Email: tharris@example.com
Customer Age: 54
Customer Gender: Other
Product Purchased: Apple AirPods
Date of Purchase: 2021-06-02
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 16:24:27