Ticket ID: 6997
Customer Name: Jocelyn Morrison
Customer Email: davisdeborah@example.net
Customer Age: 38
Customer Gender: Female
Product Purchased: MacBook Pro
Date of Purchase: 2021-06-22
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

No - in the firmware, we can do this via USB. This I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 