Ticket ID: 7154
Customer Name: Tammy Estes
Customer Email: jacqueline19@example.com
Customer Age: 37
Customer Gender: Other
Product Purchased: Microsoft Office
Date of Purchase: 2020-05-28
Ticket Type: Product inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I don't know how to fix it."

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The website does a great job explaining that the issue is an "unintentional or malicious disclosure I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 09:20:47