Ticket ID: 820
Customer Name: Michael Jones
Customer Email: pacesarah@example.com
Customer Age: 20
Customer Gender: Other
Product Purchased: HP Pavilion
Date of Purchase: 2020-09-29
Ticket Type: Cancellation request
Ticket Subject: Data loss
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

$6.49 a month for 12 months and we will refund to you all your used and new purchases with credit or debit card.

$25 I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 