Ticket ID: 2866
Customer Name: Melissa Arellano
Customer Email: peter08@example.net
Customer Age: 40
Customer Gender: Female
Product Purchased: Sony Xperia
Date of Purchase: 2021-02-05
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 16:23:38