Ticket ID: 899
Customer Name: Ruben Lopez
Customer Email: carolynfigueroa@example.com
Customer Age: 23
Customer Gender: Male
Product Purchased: Dell XPS
Date of Purchase: 2021-05-06
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I can't use the {product_purchased for the "Product #" field for the "Add New Product". Please assist.

I I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 