Ticket ID: 7129
Customer Name: Amanda Wilson
Customer Email: bradsherman@example.com
Customer Age: 18
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2020-02-03
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. {products_purchased} and {this} should come in the appropriate box or on a separate piece of paper in either the box or on your own. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 12:37:10