Ticket ID: 2748
Customer Name: Teresa White
Customer Email: orodriguez@example.net
Customer Age: 19
Customer Gender: Female
Product Purchased: Amazon Echo
Date of Purchase: 2021-04-14
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

You can also manually get the product's name. For example, in the example below it reads 'dude'. I'm a big fan of the name This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 