Ticket ID: 3829
Customer Name: Jessica Mitchell
Customer Email: melissa35@example.org
Customer Age: 32
Customer Gender: Male
Product Purchased: Amazon Kindle
Date of Purchase: 2021-01-16
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem?

How can I troubleshoot this network problem? This method depends on I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 10:38:38