Ticket ID: 6118
Customer Name: Joseph Copeland
Customer Email: urice@example.com
Customer Age: 31
Customer Gender: Male
Product Purchased: LG Smart TV
Date of Purchase: 2021-05-09
Ticket Type: Product inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 07:40:05