Ticket ID: 1280
Customer Name: Samantha Olson
Customer Email: pbutler@example.org
Customer Age: 44
Customer Gender: Other
Product Purchased: Dyson Vacuum Cleaner
Date of Purchase: 2020-09-25
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? I have a Samsung Galaxy S7 that is now fully charged, but I am I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 18:07:06