Ticket ID: 706
Customer Name: Christy Reed
Customer Email: matthew48@example.com
Customer Age: 23
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2020-10-02
Ticket Type: Product inquiry
Ticket Subject: Payment issue
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

I have noticed a different message appear when attempting to query multiple This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 