Ticket ID: 5528
Customer Name: Robert Wilson
Customer Email: ann15@example.net
Customer Age: 18
Customer Gender: Male
Product Purchased: Xbox
Date of Purchase: 2020-09-30
Ticket Type: Technical issue
Ticket Subject: Network problem
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? (Yes, I need to update the application.) Would any of the I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 04:32:32