Ticket ID: 985
Customer Name: Teresa Guerrero
Customer Email: estesjon@example.org
Customer Age: 51
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-07-29
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. (I'm going through the new payment method. I won't need that later, so that won't really matter). If the account name doesn't match your ID I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 