Ticket ID: 2895
Customer Name: Christine Wolf
Customer Email: ian14@example.com
Customer Age: 58
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-04-26
Ticket Type: Technical issue
Ticket Subject: Data loss
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This is a product that is on the marketplace but was not on the website, cannot be searched, and must be requested to be placed on the list of products ( The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 19:15:16