Ticket ID: 6103
Customer Name: Kristin Fitzgerald
Customer Email: michelleortega@example.com
Customer Age: 35
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2021-01-03
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? The first steps are to try and locate a fix for the problem. (See This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 09:22:47