Ticket ID: 668
Customer Name: Kathleen Miller
Customer Email: hhess@example.com
Customer Age: 34
Customer Gender: Female
Product Purchased: Google Nest
Date of Purchase: 2020-01-28
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

Thank you! We did not respond.

Thanks for letting us I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 21:17:03