Ticket ID: 3248
Customer Name: Brandy Byrd
Customer Email: velezjanet@example.com
Customer Age: 65
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2021-06-03
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. When your product was "fined", I'm sorry.

I have a small problem that could be used to surfaced

I did not buy my product I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 21:56:33