Ticket ID: 7773
Customer Name: Teresa Nguyen
Customer Email: kellychapman@example.org
Customer Age: 52
Customer Gender: Male
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-07-02
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

The problem is that while you can find the files from the I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 16:40:10