Ticket ID: 2280
Customer Name: Jennifer Allen
Customer Email: maria26@example.net
Customer Age: 34
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-08-08
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 10:53:20