Ticket ID: 751
Customer Name: Gina Downs
Customer Email: cbailey@example.org
Customer Age: 48
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2020-06-25
Ticket Type: Technical issue
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Your purchase will be valid only if this item is in retail and shipped.

*Product_sizes are for retail only.

Your purchase I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-05-31 23:13:57