Ticket ID: 6496
Customer Name: Ian Blackwell
Customer Email: volsen@example.com
Customer Age: 50
Customer Gender: Other
Product Purchased: Nest Thermostat
Date of Purchase: 2020-01-09
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. (I've got nothing to do with the product.) It's not my fault, but I still want the product. The product is made out of my personal property I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 