Ticket ID: 8001
Customer Name: Mary Hopkins
Customer Email: ojordan@example.org
Customer Age: 28
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-08-26
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue? I haven't set anything up yet, and I still have a lot of I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 