Ticket ID: 8404
Customer Name: Michael Brooks
Customer Email: raymond70@example.org
Customer Age: 70
Customer Gender: Female
Product Purchased: HP Pavilion
Date of Purchase: 2020-02-14
Ticket Type: Billing inquiry
Ticket Subject: Installation support
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? The following command tries I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 