Ticket ID: 1370
Customer Name: Adam Hayes
Customer Email: ubenson@example.com
Customer Age: 45
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2021-08-31
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

I'm having trouble I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 