Ticket ID: 3407
Customer Name: Justin Castillo
Customer Email: stephen46@example.org
Customer Age: 62
Customer Gender: Other
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2021-12-20
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Please understand that Amazon's "Amazon Instant Order" system is only intended for purchasing online. If you own an Amazon Prime membership, please ensure you have some I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 09:47:17