Ticket ID: 5729
Customer Name: Sarah Parks
Customer Email: latoya35@example.org
Customer Age: 67
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2021-07-17
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

1.6.1-2 Add an 'id' element to the product_purchased attribute of the package. Add "id_id" I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 