Ticket ID: 2294
Customer Name: Brian Serrano
Customer Email: hansonconnie@example.org
Customer Age: 23
Customer Gender: Male
Product Purchased: Samsung Galaxy
Date of Purchase: 2021-02-04
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 15:38:38