Ticket ID: 1673
Customer Name: Laura Stevens
Customer Email: joseph10@example.com
Customer Age: 61
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-05-08
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If it is an issue with one of your other products, contact us and we can work with our shop to correct the problem. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 