Ticket ID: 6974
Customer Name: Dorothy Williams
Customer Email: petersenlinda@example.org
Customer Age: 69
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-09-03
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

{id}, which looks like a button, is not really the same item.

See that last item in the "Products", as well? I I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 