Ticket ID: 6728
Customer Name: Gregory Vargas
Customer Email: kevinmejia@example.com
Customer Age: 23
Customer Gender: Female
Product Purchased: Canon DSLR Camera
Date of Purchase: 2020-04-15
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

If you have a "download_metadata" error but have I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 07:56:07