Ticket ID: 8126
Customer Name: James Chen
Customer Email: charleshowell@example.com
Customer Age: 53
Customer Gender: Other
Product Purchased: Apple AirPods
Date of Purchase: 2021-10-10
Ticket Type: Cancellation request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I am a small office worker living in LA. (I've been getting a headache from the iPhone 8 since last summer, especially the phone's small display, which I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 