Ticket ID: 3472
Customer Name: Tiffany Harper
Customer Email: oflynn@example.net
Customer Age: 45
Customer Gender: Female
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-03-08
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Please make sure not to enter for this update until I've reached the correct status The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 