Ticket ID: 1931
Customer Name: Matthew Evans
Customer Email: burnsadam@example.com
Customer Age: 69
Customer Gender: Other
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2020-02-21
Ticket Type: Billing inquiry
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If you have any difficulties, please PM me.  Otherwise, I could go back to getting our $40 million commitment and make a new announcement about The Simpsons I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-05-31 23:19:57