Ticket ID: 3437
Customer Name: Diamond Brown
Customer Email: anthonyhester@example.net
Customer Age: 65
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2021-11-20
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 08:53:51