Ticket ID: 3853
Customer Name: Angel Malone
Customer Email: ariana86@example.org
Customer Age: 41
Customer Gender: Other
Product Purchased: Dell XPS
Date of Purchase: 2021-01-29
Ticket Type: Product inquiry
Ticket Subject: Network problem
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? A few steps: 1- Download and install {product_purchased}. This I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 07:02:11