Ticket ID: 3222
Customer Name: Cathy Chan
Customer Email: turnermelissa@example.com
Customer Age: 56
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2021-04-21
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

Click here for instructions on using your new passwords. I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 