Ticket ID: 7162
Customer Name: Leslie Martin
Customer Email: kevinpowers@example.com
Customer Age: 62
Customer Gender: Female
Product Purchased: Apple AirPods
Date of Purchase: 2020-02-29
Ticket Type: Product inquiry
Ticket Subject: Data loss
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 18:39:56