Ticket ID: 319
Customer Name: Mitchell Kidd
Customer Email: emily89@example.com
Customer Age: 28
Customer Gender: Female
Product Purchased: Nintendo Switch
Date of Purchase: 2021-09-10
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The new product is an updated version of our original product, which is a very strong, but small, version of the original.

We need money I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 18:51:58