Ticket ID: 4597
Customer Name: Christopher Thomas
Customer Email: robertfreeman@example.com
Customer Age: 62
Customer Gender: Female
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2021-01-29
Ticket Type: Cancellation request
Ticket Subject: Cancellation request
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

For a more complete list of the issues please read our FAQ or call I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 