Ticket ID: 6898
Customer Name: Larry Fuller
Customer Email: george51@example.org
Customer Age: 60
Customer Gender: Male
Product Purchased: Fitbit Charge
Date of Purchase: 2020-02-18
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

#1 You did a lot of research on this and that you do have a product to sell, so if I don't have to tell you, it I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 