Ticket ID: 6012
Customer Name: Mandy Fitzgerald
Customer Email: seanbuckley@example.com
Customer Age: 33
Customer Gender: Male
Product Purchased: PlayStation
Date of Purchase: 2020-05-16
Ticket Type: Cancellation request
Ticket Subject: Data loss
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

I've encountered a data loss issue with my library. All I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 01:19:44