Ticket ID: 2561
Customer Name: Christine Cain
Customer Email: cmay@example.com
Customer Age: 23
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-05-08
Ticket Type: Product inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I've been getting an email from @A I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 11:50:52