Ticket ID: 2708
Customer Name: Lisa Burns
Customer Email: sheila61@example.net
Customer Age: 22
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2020-01-22
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

I'm sorry, but I don't have a suggestion when I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 