Ticket ID: 1548
Customer Name: Jill Duncan
Customer Email: msmith@example.com
Customer Age: 68
Customer Gender: Other
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2021-10-13
Ticket Type: Cancellation request
Ticket Subject: Delivery problem
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

You can take the steps below to recover your original account and login back. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 14:41:08