Ticket ID: 966
Customer Name: Patrick Huerta
Customer Email: qandrade@example.com
Customer Age: 23
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-02-23
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If you were the seller, please add a check to that transaction to make sure you're actually paying for the merchandise. $4 USD, $2 AUD This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 00:05:51