Ticket ID: 4483
Customer Name: Jessica Williams
Customer Email: heidi84@example.com
Customer Age: 53
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2020-08-05
Ticket Type: Billing inquiry
Ticket Subject: Battery life
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

Thank you.

Q1. If the sound is connected to I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 07:19:40