Ticket ID: 752
Customer Name: Michael Walker
Customer Email: martinezbrittany@example.com
Customer Age: 19
Customer Gender: Other
Product Purchased: Fitbit Charge
Date of Purchase: 2020-07-29
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

[11:30 PM: "Kerry" says, you've had your day, and the {product_purchased}, {product_sold I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 