Ticket ID: 3607
Customer Name: Beth Morris
Customer Email: adamsjames@example.org
Customer Age: 39
Customer Gender: Female
Product Purchased: LG Washing Machine
Date of Purchase: 2020-07-27
Ticket Type: Billing inquiry
Ticket Subject: Network problem
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

The only problem with doing that on a system can be that I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 