Ticket ID: 639
Customer Name: Yvonne Reynolds
Customer Email: lori37@example.net
Customer Age: 26
Customer Gender: Other
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-08-22
Ticket Type: Product inquiry
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 19:58:22