Ticket ID: 5615
Customer Name: David Ritter
Customer Email: thomascarlson@example.org
Customer Age: 58
Customer Gender: Other
Product Purchased: GoPro Hero
Date of Purchase: 2021-05-26
Ticket Type: Technical issue
Ticket Subject: Delivery problem
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? It is so bad. I will try to repair."

"I got I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 