Ticket ID: 4031
Customer Name: Christine Parker
Customer Email: obrienmanuel@example.net
Customer Age: 61
Customer Gender: Female
Product Purchased: Canon EOS
Date of Purchase: 2020-09-11
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 