Ticket ID: 1323
Customer Name: Robert Singh
Customer Email: donald54@example.com
Customer Age: 35
Customer Gender: Male
Product Purchased: Dell XPS
Date of Purchase: 2021-08-01
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? The instructions here may not be I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 