Ticket ID: 7043
Customer Name: Carol Hernandez
Customer Email: paul68@example.org
Customer Age: 25
Customer Gender: Male
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-12-22
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? (For the time being). The only way to retrieve files in advance I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 06:22:17