Ticket ID: 7443
Customer Name: Mark Carroll
Customer Email: mnelson@example.com
Customer Age: 67
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2021-11-15
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? Please read the official Microsoft documentation and ensure you use the correct information from the Microsoft support I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 