Ticket ID: 2334
Customer Name: Matthew Wilson
Customer Email: arobinson@example.com
Customer Age: 68
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2021-08-02
Ticket Type: Billing inquiry
Ticket Subject: Product setup
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? A; I have found that some people fail to install product. How could i I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 16:37:36