Ticket ID: 5162
Customer Name: Jill Long
Customer Email: hterry@example.org
Customer Age: 59
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-01-04
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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Forum poster /u/Johr I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 