Ticket ID: 5582
Customer Name: Maria Roberts
Customer Email: gilbertgarrett@example.org
Customer Age: 50
Customer Gender: Male
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-11-04
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. Injector: {product_purch This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 