Ticket ID: 842
Customer Name: Justin Mora
Customer Email: smorrow@example.org
Customer Age: 40
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-01-06
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

The login I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 