Ticket ID: 2044
Customer Name: Tracey Lee
Customer Email: dbauer@example.com
Customer Age: 61
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2020-07-02
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Add a new Product and a New Product

When you add a new one to your cart, your existing account will get replaced with a new one using I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 02:16:43