Ticket ID: 1478
Customer Name: Brent Dorsey
Customer Email: ambermurray@example.net
Customer Age: 41
Customer Gender: Female
Product Purchased: GoPro Action Camera
Date of Purchase: 2020-08-02
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks.

I'm seeing an error in my log file saying I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 