Ticket ID: 7963
Customer Name: Penny Sanchez
Customer Email: estewart@example.org
Customer Age: 28
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-02-09
Ticket Type: Product inquiry
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I have this issue that I don't hear from the shop, but I did have it shipped last night. If anyone has any issues with it please call my support I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 16:15:36