Ticket ID: 6
Customer Name: Rebecca Fleming
Customer Email: sheenasmith@example.com
Customer Age: 53
Customer Gender: Male
Product Purchased: Microsoft Office
Date of Purchase: 2020-07-28
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. To remove the new {product_purch I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 