Ticket ID: 1817
Customer Name: Roberto Mckinney
Customer Email: zcox@example.org
Customer Age: 70
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2021-01-05
Ticket Type: Product inquiry
Ticket Subject: Account access
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?

The first step is to create a new account using your user name or a password you I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 