Ticket ID: 5001
Customer Name: Mariah Price
Customer Email: paulray@example.com
Customer Age: 45
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-08-07
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I haven't tried the {product_p I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 