Ticket ID: 3309
Customer Name: Daniel Diaz
Customer Email: tayloreric@example.net
Customer Age: 38
Customer Gender: Male
Product Purchased: Sony PlayStation
Date of Purchase: 2020-12-18
Ticket Type: Cancellation request
Ticket Subject: Peripheral compatibility
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data? In this environment my data must not be overwritten with the same data twice: from "My { I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 10:26:58