Ticket ID: 2656
Customer Name: Michael Gutierrez
Customer Email: michaeldavis@example.net
Customer Age: 28
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2020-01-01
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks. Thanks, G

13.04 (Sat, 21 I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 16:34:55