Ticket ID: 4717
Customer Name: Kenneth Peck
Customer Email: brandonwilson@example.net
Customer Age: 62
Customer Gender: Other
Product Purchased: Fitbit Charge
Date of Purchase: 2021-04-18
Ticket Type: Product inquiry
Ticket Subject: Product setup
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data? Thanks, Eric B., for help.

Update 2: In the first step, an attacker I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 