Ticket ID: 4825
Customer Name: Curtis Huff
Customer Email: lauracruz@example.com
Customer Age: 69
Customer Gender: Other
Product Purchased: Xbox
Date of Purchase: 2021-06-10
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

1) Make sure you are using the highest-level product selection and have the highest sales margin of any of the products (so, we have enough margin I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 18:55:25