Ticket ID: 1990
Customer Name: Alyssa Lucas
Customer Email: william55@example.net
Customer Age: 69
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2021-02-07
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If something fails to respond and there is no support or communication, the code will not be updated on the next update.

- Fix for user-agent not I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 22:27:24