Ticket ID: 6427
Customer Name: James Watson
Customer Email: sarahkirk@example.org
Customer Age: 23
Customer Gender: Other
Product Purchased: PlayStation
Date of Purchase: 2021-07-19
Ticket Type: Billing inquiry
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The order will be made for those who purchase the item in its original state or can only be found online.

*Please don't use the search I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 22:23:15