Ticket ID: 5159
Customer Name: Matthew Howard
Customer Email: catherine27@example.com
Customer Age: 19
Customer Gender: Male
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2020-10-23
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

No! No way! Get it now or find a patch I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 