Ticket ID: 6309
Customer Name: Joseph Gray
Customer Email: williamhill@example.org
Customer Age: 57
Customer Gender: Other
Product Purchased: Dyson Vacuum Cleaner
Date of Purchase: 2021-09-17
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

A recent security test has confirmed my password reset option is not working. How can I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 