Ticket ID: 3842
Customer Name: Courtney Mendoza
Customer Email: lisacaldwell@example.com
Customer Age: 62
Customer Gender: Male
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-11-21
Ticket Type: Billing inquiry
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This is a brand new or updated product. As much as I'm happy to explain, I didn't get the new, better product the first time around and it I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 17:35:55