Ticket ID: 8307
Customer Name: Patricia Smith
Customer Email: qclark@example.net
Customer Age: 43
Customer Gender: Female
Product Purchased: Sony PlayStation
Date of Purchase: 2020-05-23
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This should be done within 10 minutes. I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 01:07:48