Ticket ID: 6209
Customer Name: Ashley Ramsey
Customer Email: kathleennewman@example.net
Customer Age: 51
Customer Gender: Other
Product Purchased: Amazon Echo
Date of Purchase: 2021-10-13
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thank you.

Thank you.

Thank you.

Thank you.

Thank you.

Thank you.

Thank I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 10:07:10