Ticket ID: 1676
Customer Name: James Franco
Customer Email: cpugh@example.org
Customer Age: 38
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2020-06-28
Ticket Type: Product inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. For more details please try contacting our Sales Department. Thank you!

We are aware that if you purchase the same equipment on an authorized reseller, it will I'm using the original charger that came with my {product_purchased}, but it's not charging properly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 12:35:00