Ticket ID: 6405
Customer Name: Patricia Taylor
Customer Email: ihorn@example.com
Customer Age: 69
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2021-12-15
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. 1 2 Next » I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 00:36:44