Ticket ID: 5762
Customer Name: Devon Decker
Customer Email: emilyholt@example.com
Customer Age: 39
Customer Gender: Female
Product Purchased: Bose QuietComfort
Date of Purchase: 2021-11-25
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? Maybe you can fix it by replacing the screen. Please contact me, I can I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 