Ticket ID: 2916
Customer Name: Mr. Jeffrey Johnson
Customer Email: michael97@example.net
Customer Age: 33
Customer Gender: Male
Product Purchased: Garmin Forerunner
Date of Purchase: 2021-01-01
Ticket Type: Billing inquiry
Ticket Subject: Payment issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? I tried using a Windows XP / 10 laptop but could not restore everything The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 18:28:45