Ticket ID: 1454
Customer Name: Todd Hart
Customer Email: brownadam@example.com
Customer Age: 37
Customer Gender: Other
Product Purchased: Garmin Forerunner
Date of Purchase: 2020-08-01
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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If it means a small upgrade, I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 