Ticket ID: 3019
Customer Name: Lauren Rodriguez
Customer Email: kevin81@example.com
Customer Age: 29
Customer Gender: Other
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-09-16
Ticket Type: Product inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. It just won't do anything to the other I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 