Ticket ID: 3215
Customer Name: Nancy Allen
Customer Email: esharp@example.net
Customer Age: 63
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-07-25
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Your billing address will not be used for any of future billing purposes, nor is your name used on any of the products sold.

-1-3 I'm using the original charger that came with my {product_purchased}, but it's not charging properly.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 