Ticket ID: 5527
Customer Name: Rebecca Rodriguez
Customer Email: pmorris@example.org
Customer Age: 56
Customer Gender: Other
Product Purchased: Amazon Echo
Date of Purchase: 2020-12-17
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? In what cases? How do I uninstall the application?

How I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 16:55:31