Ticket ID: 7721
Customer Name: Samantha Cobb
Customer Email: juliecruz@example.org
Customer Age: 40
Customer Gender: Other
Product Purchased: Microsoft Office
Date of Purchase: 2020-12-06
Ticket Type: Technical issue
Ticket Subject: Network problem
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

How can I determine my password for my account?

Are you sure you I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 05:22:57