Ticket ID: 2550
Customer Name: Carla Oneill
Customer Email: dustin30@example.org
Customer Age: 46
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-02-04
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

This one is all.

With this I realized how to use the same methods that you'll use in the future when working with the product, just I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 