Ticket ID: 6715
Customer Name: Juan Harris
Customer Email: bethany68@example.com
Customer Age: 28
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2020-08-24
Ticket Type: Billing inquiry
Ticket Subject: Product compatibility
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? In this case I will create a new firmware and reset the screen when it runs I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 