Ticket ID: 8019
Customer Name: Michael Pratt
Customer Email: victoria18@example.net
Customer Age: 52
Customer Gender: Other
Product Purchased: Dell XPS
Date of Purchase: 2021-07-28
Ticket Type: Refund request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. It would be great if this were the case. Thank you for making this purchase. You have put the most value in your life, but now, in the middle I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 