Ticket ID: 7438
Customer Name: Sara Ball
Customer Email: johndominguez@example.net
Customer Age: 44
Customer Gender: Female
Product Purchased: GoPro Action Camera
Date of Purchase: 2021-04-15
Ticket Type: Product inquiry
Ticket Subject: Product recommendation
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thank you. And please share my results and feedback. Thanks. Thank I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 14:30:29