Ticket ID: 6839
Customer Name: Kelly Crawford
Customer Email: hernandezthomas@example.net
Customer Age: 33
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-10-20
Ticket Type: Technical issue
Ticket Subject: Delivery problem
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? I've noticed that there aren't a ton of pictures on my screen in this I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 08:51:44