Ticket ID: 5680
Customer Name: Donald Houston
Customer Email: kleon@example.org
Customer Age: 45
Customer Gender: Female
Product Purchased: Amazon Echo
Date of Purchase: 2021-12-18
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 