Ticket ID: 2522
Customer Name: Theodore Banks MD
Customer Email: obrienlaura@example.org
Customer Age: 19
Customer Gender: Other
Product Purchased: PlayStation
Date of Purchase: 2020-11-18
Ticket Type: Product inquiry
Ticket Subject: Product setup
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond.

My friend was thinking of going online I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 08:31:55