Ticket ID: 498
Customer Name: Darrell Cook
Customer Email: theresa00@example.net
Customer Age: 70
Customer Gender: Male
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2021-01-11
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? I have a PIN and password, but it's not yet working. What am I supposed I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 