Ticket ID: 2440
Customer Name: Devin Nguyen
Customer Email: vmorris@example.net
Customer Age: 53
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-01-16
Ticket Type: Refund request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 20:34:58