Ticket ID: 1891
Customer Name: Todd Adkins
Customer Email: nfrench@example.org
Customer Age: 51
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2021-04-13
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 00:03:58