Ticket ID: 6398
Customer Name: Rick Evans
Customer Email: john71@example.com
Customer Age: 52
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-11-29
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? As far as I know, it appears that it is only the Software I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 