Ticket ID: 1230
Customer Name: Amy Johnson
Customer Email: eddie67@example.com
Customer Age: 36
Customer Gender: Other
Product Purchased: Nintendo Switch
Date of Purchase: 2020-01-15
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

I have tried using the USB cable to transfer data to the camera from This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 17:40:00