Ticket ID: 1709
Customer Name: Emily Walker
Customer Email: dominguezcollin@example.net
Customer Age: 25
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2021-10-01
Ticket Type: Billing inquiry
Ticket Subject: Data loss
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

In order to do I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 21:49:46