Ticket ID: 1751
Customer Name: Luis Shannon
Customer Email: nrichardson@example.org
Customer Age: 41
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2020-01-03
Ticket Type: Technical issue
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Q: Can you provide proof of name?

A: No, we can't. Some of the names are already confirmed, and others will be I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 04:38:43