Ticket ID: 5445
Customer Name: Brandon Chang
Customer Email: adamlawrence@example.com
Customer Age: 64
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-12-24
Ticket Type: Cancellation request
Ticket Subject: Data loss
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? If you're experiencing the problem This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 01:47:39