Ticket ID: 2269
Customer Name: Stephanie Marshall
Customer Email: tracymclean@example.com
Customer Age: 26
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-11-01
Ticket Type: Refund request
Ticket Subject: Network problem
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thank you.

{Product_purchased} is the only product I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 01:30:05