Ticket ID: 2049
Customer Name: Thomas Gray
Customer Email: juliesmith@example.com
Customer Age: 49
Customer Gender: Male
Product Purchased: Xbox
Date of Purchase: 2021-09-08
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.


Here's a short video from someone trying to figure out how this works:


The instructions are quite short and the message is simple. The best way I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 