Ticket ID: 3315
Customer Name: Brenda Crawford
Customer Email: danielle89@example.org
Customer Age: 57
Customer Gender: Female
Product Purchased: HP Pavilion
Date of Purchase: 2021-01-28
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? It's been a while since my last email and I need to do some research I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 04:38:07