Ticket ID: 57
Customer Name: Alison Ford
Customer Email: mcgeebrandon@example.org
Customer Age: 69
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-12-22
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 10:33:53