Ticket ID: 5788
Customer Name: James Sanchez
Customer Email: michelleyoung@example.net
Customer Age: 48
Customer Gender: Male
Product Purchased: Sony PlayStation
Date of Purchase: 2021-04-15
Ticket Type: Cancellation request
Ticket Subject: Cancellation request
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 06:26:33