Ticket ID: 358
Customer Name: James Serrano
Customer Email: gpruitt@example.net
Customer Age: 25
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-11-18
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. Please do not create new data that I need.

The data and metadata were inadvertently deleted with I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 