Ticket ID: 2100
Customer Name: Kevin Johnson
Customer Email: thomasrojas@example.org
Customer Age: 23
Customer Gender: Female
Product Purchased: MacBook Pro
Date of Purchase: 2021-03-14
Ticket Type: Billing inquiry
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.


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Please continue to read and follow our Terms of Sale to learn I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 03:35:05