Ticket ID: 6469
Customer Name: Sean Clark
Customer Email: krichard@example.com
Customer Age: 27
Customer Gender: Other
Product Purchased: Canon EOS
Date of Purchase: 2021-05-27
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Sorry, our payment address was not saved properly, please try again.

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Please I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 13:27:15