Ticket ID: 3645
Customer Name: Amanda Jones
Customer Email: nicholasmarshall@example.org
Customer Age: 55
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2021-07-26
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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Please hold the Shift key and click the Refresh button to try again. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 