Ticket ID: 3311
Customer Name: Melissa Griffin
Customer Email: jonathan86@example.net
Customer Age: 30
Customer Gender: Female
Product Purchased: Canon EOS
Date of Purchase: 2021-08-22
Ticket Type: Product inquiry
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The product_purchased is the product ID of the brand the item belongs to.

If the item was purchased by someone with a current IP I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 12:15:01