Ticket ID: 2484
Customer Name: Marc Harvey
Customer Email: eric45@example.net
Customer Age: 51
Customer Gender: Other
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2021-12-26
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If this is not happening please contact me before contacting me or I'll explain. I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 11:28:03