Ticket ID: 1204
Customer Name: Hayden Hernandez
Customer Email: edward78@example.net
Customer Age: 61
Customer Gender: Male
Product Purchased: Canon DSLR Camera
Date of Purchase: 2020-12-29
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I can't tell you how I tried it, it's not supposed to do anything, no luck. Thanks for your assistance in my case. I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 00:08:21