Ticket ID: 5328
Customer Name: Samantha Williams
Customer Email: jamesmurphy@example.net
Customer Age: 55
Customer Gender: Other
Product Purchased: LG Smart TV
Date of Purchase: 2021-05-28
Ticket Type: Cancellation request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you."

And here's the video: I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 10:16:53