Ticket ID: 1497
Customer Name: Heather Moreno
Customer Email: ethomas@example.org
Customer Age: 55
Customer Gender: Female
Product Purchased: Google Nest
Date of Purchase: 2021-06-07
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

* This is not a warranty offer, provided by the vendor. Actual pricing may differ. Please contact the vendor for product information.

* The manufacturer I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 