Ticket ID: 2460
Customer Name: Laura Jones
Customer Email: guerreroandrew@example.org
Customer Age: 50
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-11-05
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I am not allowed to sell or transfer items marked as 'non US sourced'. I do this exclusively for my own use and I also do not plan to sell things I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 08:05:26