Ticket ID: 82
Customer Name: Kiara Parker
Customer Email: gonzalezlarry@example.org
Customer Age: 29
Customer Gender: Other
Product Purchased: Apple AirPods
Date of Purchase: 2021-07-22
Ticket Type: Cancellation request
Ticket Subject: Cancellation request
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? I don't know about any updates to the product. It's hard I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 11:37:29