Ticket ID: 3688
Customer Name: Mary Payne
Customer Email: michaeljohnson@example.com
Customer Age: 28
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-07-16
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?

The {product_purchased} account is locked, there's no way to I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 