Ticket ID: 986
Customer Name: Rebecca Schmidt
Customer Email: susan55@example.com
Customer Age: 26
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2020-11-03
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 