Ticket ID: 4886
Customer Name: Sandy Jones
Customer Email: brooksmichael@example.com
Customer Age: 23
Customer Gender: Other
Product Purchased: LG Washing Machine
Date of Purchase: 2020-11-02
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 01:39:46