Ticket ID: 161
Customer Name: Jenna Travis
Customer Email: michaelcollins@example.net
Customer Age: 19
Customer Gender: Female
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-07-19
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?

Open the account. You'll find everything you need to do. The next step is I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 10:20:23