Ticket ID: 5291
Customer Name: Maria Mejia
Customer Email: milleralyssa@example.com
Customer Age: 70
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2021-04-24
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 