Ticket ID: 746
Customer Name: Terrance Whitehead
Customer Email: youngashley@example.net
Customer Age: 32
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2021-04-19
Ticket Type: Cancellation request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

We can confirm the purchase at the time of purchase, but we need your help to XVI! Please send feedback here

-V.3.0 This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 18:45:48