Ticket ID: 8211
Customer Name: Jason Martinez
Customer Email: diane25@example.net
Customer Age: 59
Customer Gender: Female
Product Purchased: Sony Xperia
Date of Purchase: 2021-04-04
Ticket Type: Product inquiry
Ticket Subject: Battery life
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? Please try following this link: https://support.apple.com/kb/HT20 I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 13:04:39