Ticket ID: 2560
Customer Name: Kyle Moss
Customer Email: aharmon@example.com
Customer Age: 53
Customer Gender: Male
Product Purchased: Xbox
Date of Purchase: 2021-08-12
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? To fix any problem you must enter an admin password and then enter an alternate user I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 06:01:51