Ticket ID: 2807
Customer Name: Anne Stevenson
Customer Email: xphillips@example.net
Customer Age: 52
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-07-25
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 06:01:17