Ticket ID: 3697
Customer Name: Colin Padilla
Customer Email: kevin91@example.org
Customer Age: 32
Customer Gender: Female
Product Purchased: MacBook Pro
Date of Purchase: 2021-07-04
Ticket Type: Product inquiry
Ticket Subject: Battery life
Ticket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. I have been using {product_purchased} many years in relation to {product_p I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 07:45:35