Ticket ID: 7832
Customer Name: Michelle Weaver
Customer Email: matthew04@example.org
Customer Age: 31
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2020-02-07
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? I've been using this account for over 28 hours. If you don't unlock it immediately, I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 18:26:38