Ticket ID: 3536
Customer Name: Kimberly Hampton
Customer Email: davidwilliams@example.com
Customer Age: 34
Customer Gender: Male
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-11-10
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

There are other devices which help me diagnose and fix the problems you all I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 