Ticket ID: 6747
Customer Name: Shawn Kim
Customer Email: rjohnson@example.net
Customer Age: 48
Customer Gender: Other
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2021-12-30
Ticket Type: Product inquiry
Ticket Subject: Network problem
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?

Here are a few suggestions for what should I do to unlock the account: I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 