Ticket ID: 3214
Customer Name: Cathy Chambers
Customer Email: wsanchez@example.net
Customer Age: 35
Customer Gender: Male
Product Purchased: Garmin Forerunner
Date of Purchase: 2020-04-12
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

A lot I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 