Ticket ID: 4540
Customer Name: Jennifer Ramirez
Customer Email: grace25@example.org
Customer Age: 68
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-12-19
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? Please see https://dev.hlsx.com/docs/ This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 