Ticket ID: 3121
Customer Name: Emily Smith
Customer Email: joliver@example.net
Customer Age: 63
Customer Gender: Female
Product Purchased: Nikon D
Date of Purchase: 2020-02-13
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks for the question.

My data was stolen by an unknown I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 01:55:32