Ticket ID: 4215
Customer Name: Michael Sullivan
Customer Email: davisrussell@example.org
Customer Age: 46
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2021-02-19
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

If your I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 18:18:35