Ticket ID: 393
Customer Name: Roger Shelton
Customer Email: oparks@example.com
Customer Age: 20
Customer Gender: Female
Product Purchased: Amazon Kindle
Date of Purchase: 2021-01-21
Ticket Type: Billing inquiry
Ticket Subject: Battery life
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 14:26:35