Ticket ID: 5839
Customer Name: Alexander Martin
Customer Email: alexis37@example.com
Customer Age: 33
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2021-04-24
Ticket Type: Technical issue
Ticket Subject: Payment issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

Try to reset your password at least once a month. Don't forget to submit I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 