Ticket ID: 7170
Customer Name: Victoria Burnett
Customer Email: iandrade@example.net
Customer Age: 29
Customer Gender: Other
Product Purchased: Sony PlayStation
Date of Purchase: 2020-03-14
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

*

* The new feature was originally implemented in the last update and we have to add this when everything is properly tested.

** The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 08:38:08