Ticket ID: 5097
Customer Name: Emma Hampton
Customer Email: bennettjodi@example.org
Customer Age: 39
Customer Gender: Male
Product Purchased: Amazon Echo
Date of Purchase: 2020-03-01
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? First, open a new terminal I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 22:38:41