Ticket ID: 4922
Customer Name: Mr. Ruben Jenkins
Customer Email: perezmark@example.com
Customer Age: 26
Customer Gender: Other
Product Purchased: Google Pixel
Date of Purchase: 2021-05-14
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 01:26:36