Ticket ID: 6579
Customer Name: Richard Arnold
Customer Email: ylindsey@example.net
Customer Age: 49
Customer Gender: Female
Product Purchased: Canon DSLR Camera
Date of Purchase: 2020-11-12
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If you're sure about your problem, email customer service at support@glamorous.com and the issue will be handled.

Please include information about the I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 03:10:39