Ticket ID: 3869
Customer Name: Mark Pena
Customer Email: dana80@example.org
Customer Age: 32
Customer Gender: Female
Product Purchased: Adobe Photoshop
Date of Purchase: 2021-05-23
Ticket Type: Refund request
Ticket Subject: Data loss
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

There are two ways: 1) you can just delete the I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 