Ticket ID: 5356
Customer Name: Shane Bean
Customer Email: benjamin64@example.com
Customer Age: 28
Customer Gender: Female
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-02-09
Ticket Type: Technical issue
Ticket Subject: Product recommendation
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? And how long will it be before you try to log in to it?

How is I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 01:10:31