Ticket ID: 3985
Customer Name: Mr. Ernest Gonzalez
Customer Email: jamiesmith@example.com
Customer Age: 57
Customer Gender: Male
Product Purchased: Garmin Forerunner
Date of Purchase: 2021-08-20
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

This is a major I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Closed
Resolution: More than job.
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 06:10:14