Ticket ID: 2340
Customer Name: Teresa Aguirre
Customer Email: dcarney@example.net
Customer Age: 43
Customer Gender: Male
Product Purchased: GoPro Action Camera
Date of Purchase: 2020-01-27
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 10:06:43