Ticket ID: 623
Customer Name: Juan Hayes
Customer Email: mmckee@example.org
Customer Age: 70
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-06-17
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please provide any information you have where possible."

However, you should never have asked to have a pre-order option sent out after the date of order and I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 01:59:03