Ticket ID: 8228
Customer Name: Angela Gray
Customer Email: adamtaylor@example.com
Customer Age: 18
Customer Gender: Male
Product Purchased: HP Pavilion
Date of Purchase: 2021-09-28
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 04:56:57