Ticket ID: 2028
Customer Name: Douglas Hoover
Customer Email: otran@example.org
Customer Age: 49
Customer Gender: Male
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-10-06
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 04:23:18