Ticket ID: 6863
Customer Name: Kevin Jennings
Customer Email: lisadean@example.com
Customer Age: 32
Customer Gender: Other
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-11-05
Ticket Type: Product inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 07:31:13