Ticket ID: 7344
Customer Name: Gerald Spencer
Customer Email: kberg@example.net
Customer Age: 20
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2020-03-23
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

"I have heard of a new, less desirable product. After reviewing This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 