Ticket ID: 4860
Customer Name: Jonathan Phillips MD
Customer Email: fblackburn@example.net
Customer Age: 23
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2020-08-17
Ticket Type: Product inquiry
Ticket Subject: Cancellation request
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? My account has been frozen."

"But here's the other thing I don't understand I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 