Ticket ID: 1932
Customer Name: James Williams
Customer Email: jefferyking@example.org
Customer Age: 38
Customer Gender: Male
Product Purchased: HP Pavilion
Date of Purchase: 2020-05-13
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. (Sorry! I am in no way responsible for anything I read on this page.)

What is a brand?

A brand (or brand name) I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 07:40:59