Ticket ID: 6257
Customer Name: Cody Smith
Customer Email: drewsmith@example.org
Customer Age: 55
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-11-18
Ticket Type: Refund request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 