Ticket ID: 1339
Customer Name: David Scott
Customer Email: coffeyscott@example.org
Customer Age: 40
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2020-08-02
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

No, it's not a problem that you can fix. Please give I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 14:24:25