Ticket ID: 2304
Customer Name: Laura Monroe
Customer Email: katelyn81@example.net
Customer Age: 57
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2021-04-18
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

The solution I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 01:23:52