Ticket ID: 3372
Customer Name: Anita Green
Customer Email: kathleenduke@example.com
Customer Age: 41
Customer Gender: Male
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-10-28
Ticket Type: Technical issue
Ticket Subject: Network problem
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. It should be on the {product_p This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 20:52:25