Ticket ID: 2249
Customer Name: Edgar Pratt
Customer Email: lukecastro@example.net
Customer Age: 32
Customer Gender: Male
Product Purchased: PlayStation
Date of Purchase: 2021-05-27
Ticket Type: Technical issue
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please enter your email in the field below where you can reach us. We'll get in touch. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 19:26:35