Ticket ID: 8319
Customer Name: Maria Mathews
Customer Email: stephanieharris@example.com
Customer Age: 25
Customer Gender: Female
Product Purchased: Apple AirPods
Date of Purchase: 2021-11-14
Ticket Type: Billing inquiry
Ticket Subject: Cancellation request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

If you have multiple files or documents you need to remove, I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 