Ticket ID: 7672
Customer Name: Veronica Morgan
Customer Email: quinnkeith@example.com
Customer Age: 60
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2021-12-14
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data? Thanks!"

The next morning, the vendor found out that the data for all the different versions I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 02:00:47