Ticket ID: 3153
Customer Name: Amy Carlson
Customer Email: amberchen@example.net
Customer Age: 51
Customer Gender: Other
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-09-25
Ticket Type: Product inquiry
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 