Ticket ID: 8429
Customer Name: Shelby Macdonald
Customer Email: fieldstony@example.org
Customer Age: 35
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-06-24
Ticket Type: Technical issue
Ticket Subject: Display issue
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? graft one device over another if I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 