Ticket ID: 1471
Customer Name: Derek King
Customer Email: laura36@example.com
Customer Age: 67
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2020-11-19
Ticket Type: Refund request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? I didn't change my password and I have no more privileges. Do I need to reinstall I'm using the original charger that came with my {product_purchased}, but it's not charging properly.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 