Ticket ID: 3449
Customer Name: Grant Thomas
Customer Email: xstevenson@example.com
Customer Age: 29
Customer Gender: Male
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-07-04
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

[09:13:55PM] warning: Unable to bind script I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-05-31 23:32:04