Ticket ID: 2885
Customer Name: Thomas Fields
Customer Email: hroberts@example.com
Customer Age: 32
Customer Gender: Other
Product Purchased: Canon DSLR Camera
Date of Purchase: 2020-01-23
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

Solution: I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 