Ticket ID: 6372
Customer Name: Beverly Rivera
Customer Email: xellis@example.com
Customer Age: 40
Customer Gender: Male
Product Purchased: Amazon Echo
Date of Purchase: 2020-11-24
Ticket Type: Product inquiry
Ticket Subject: Peripheral compatibility
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? I've already checked my account balance, but you might want to think about setting it after I I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 10:29:01