Ticket ID: 7196
Customer Name: Danielle Robinson
Customer Email: walter21@example.com
Customer Age: 40
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-11-05
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. We will be more than happy to refund if there's still some missing components.

The new version is expected around 4pm EST on May 6, with the I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 04:34:41