Ticket ID: 7151
Customer Name: Kevin Welch
Customer Email: lauriehowe@example.org
Customer Age: 57
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2021-04-16
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

It's very important that your product is sold only via Kickstarter. While many of these projects have sold directly through Kickstarter/Amazon, some of them may not This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 