Ticket ID: 4553
Customer Name: Deanna Hayes
Customer Email: willisrobert@example.com
Customer Age: 50
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2021-12-19
Ticket Type: Billing inquiry
Ticket Subject: Battery life
Ticket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. When I use {name}{name_purchased}, the {products} information, I know I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-05-31 23:49:11