Ticket ID: 3044
Customer Name: Cody Combs
Customer Email: campbellkurt@example.org
Customer Age: 60
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2020-05-10
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? Is there a way to get this fixed - is there a system to help me I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 08:08:42