Ticket ID: 3923
Customer Name: Sean Lee
Customer Email: moorerachel@example.net
Customer Age: 31
Customer Gender: Other
Product Purchased: Google Nest
Date of Purchase: 2020-08-23
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? Here's how. Open your login page, and change the default password on the left. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 10:42:42