Ticket ID: 3584
Customer Name: Michelle Rodgers
Customer Email: wandamccall@example.org
Customer Age: 54
Customer Gender: Other
Product Purchased: HP Pavilion
Date of Purchase: 2020-08-03
Ticket Type: Product inquiry
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? What do I do if the I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 09:00:02