Ticket ID: 5616
Customer Name: Omar Rojas
Customer Email: operez@example.net
Customer Age: 59
Customer Gender: Other
Product Purchased: Microsoft Office
Date of Purchase: 2020-09-16
Ticket Type: Cancellation request
Ticket Subject: Cancellation request
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? If the password on the account is locked, you can't access the payment info. I want I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 