Ticket ID: 4819
Customer Name: Daniel Williams
Customer Email: gpage@example.net
Customer Age: 39
Customer Gender: Other
Product Purchased: Amazon Echo
Date of Purchase: 2020-01-28
Ticket Type: Technical issue
Ticket Subject: Network problem
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

This is a bug I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 