Ticket ID: 3775
Customer Name: Jennifer Simpson
Customer Email: xarmstrong@example.net
Customer Age: 35
Customer Gender: Male
Product Purchased: HP Pavilion
Date of Purchase: 2021-07-28
Ticket Type: Cancellation request
Ticket Subject: Cancellation request
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 02:05:19