Ticket ID: 2653
Customer Name: Brenda Ford
Customer Email: sheppardkimberly@example.com
Customer Age: 25
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2021-06-26
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. You can fix it at the same price as the previous. We are not responsible for anything you may do below the price shown. And please pay promptly so the customer I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 