Ticket ID: 2907
Customer Name: Benjamin Parker
Customer Email: brittany36@example.com
Customer Age: 45
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-11-12
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The product can't be used within your current setting or other settings on your Account, so please do not use the product.

For more information about I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 06:27:32