Ticket ID: 1233
Customer Name: Emily Murray
Customer Email: johnsonamy@example.com
Customer Age: 22
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2020-08-13
Ticket Type: Technical issue
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm not quite sure what you're talking about, and not just because we have another customer to deal with. As usual with our customers, we provide updates and I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 06:36:05