Ticket ID: 2764
Customer Name: Amanda Munoz
Customer Email: allenkelsey@example.com
Customer Age: 19
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-06-11
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

We will send you a product in the next 48 hours, and you'll be redirected by this payment method. In the meantime please consider getting this product in I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 08:46:21