Ticket ID: 7881
Customer Name: Jeffrey Craig
Customer Email: rachelfrederick@example.com
Customer Age: 59
Customer Gender: Female
Product Purchased: Canon EOS
Date of Purchase: 2020-08-18
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. It will cost the {product_purchased}. This will not be refunded for any loss or damage caused by the product. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 16:30:44