Ticket ID: 6837
Customer Name: Roger Evans
Customer Email: hmaldonado@example.org
Customer Age: 21
Customer Gender: Female
Product Purchased: PlayStation
Date of Purchase: 2020-04-25
Ticket Type: Cancellation request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks for your understanding.

As a company I'm worried about the loss of some of our customers and that's why I'm asking for your support when you I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 