Ticket ID: 4345
Customer Name: Leslie Williams
Customer Email: khoffman@example.org
Customer Age: 57
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-04-22
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If it doesn't work, contact us. We'll try again.

The product "Grammy_Proxies" is an extension of the " I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 06:37:31