Ticket ID: 7741
Customer Name: Mark Grant
Customer Email: murphyjames@example.com
Customer Age: 39
Customer Gender: Other
Product Purchased: Dell XPS
Date of Purchase: 2021-11-21
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

We recommend that you log in using the following mechanism:

Step 1. I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 21:37:21