Ticket ID: 997
Customer Name: Kari Hale
Customer Email: jennifer89@example.net
Customer Age: 57
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-11-25
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 02:15:31