Ticket ID: 530
Customer Name: Michael Bryant
Customer Email: kingcharles@example.org
Customer Age: 45
Customer Gender: Other
Product Purchased: Nintendo Switch
Date of Purchase: 2020-02-24
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

We have taken steps I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 16:17:46