Ticket ID: 5331
Customer Name: Jodi Williams
Customer Email: hlong@example.org
Customer Age: 63
Customer Gender: Female
Product Purchased: Fitbit Charge
Date of Purchase: 2020-06-16
Ticket Type: Technical issue
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. (thanks!) I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 16:13:57