Ticket ID: 56
Customer Name: Sarah Cole
Customer Email: williamscynthia@example.org
Customer Age: 50
Customer Gender: Female
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2021-11-19
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. The requested address will be returned within 3 – 9 business days. Please do not hesitate to contact us using the appropriate form.

(9 weeks from purchase time I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 11:14:53