Ticket ID: 2303
Customer Name: Mrs. Cathy Grant
Customer Email: mccoyashley@example.net
Customer Age: 25
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-02-27
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks in advance.

I can't stand the lack of answers to my customers. What I am seeing is customers who are saying: "I get what you I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 