Ticket ID: 5219
Customer Name: Laura Orr
Customer Email: millereric@example.com
Customer Age: 59
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2021-05-13
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Product code: 5091914-D

Description:

• This watch has all standard controls and will have dial adjustment at a fully reset The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 08:42:22