Ticket ID: 8087
Customer Name: Brittany Lawrence
Customer Email: robertlynch@example.org
Customer Age: 67
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-11-03
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? https://pbs.twimg.com/media/CJGm I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 