Ticket ID: 3376
Customer Name: Roger Myers
Customer Email: james85@example.com
Customer Age: 42
Customer Gender: Female
Product Purchased: Apple AirPods
Date of Purchase: 2020-09-18
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data?

[09:43:34] [Client thread/INFO] [DimensionalWarfare I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 