Ticket ID: 7135
Customer Name: Jerry Rodgers
Customer Email: eric03@example.org
Customer Age: 56
Customer Gender: Male
Product Purchased: Nintendo Switch
Date of Purchase: 2020-09-03
Ticket Type: Billing inquiry
Ticket Subject: Installation support
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

$ sudo passwd

$ sudo -u username $ cd / -p I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 19:50:19