Ticket ID: 5009
Customer Name: Linda Baxter
Customer Email: rhonda25@example.net
Customer Age: 25
Customer Gender: Male
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-11-06
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 05:01:35