Ticket ID: 5344
Customer Name: Andrea Herrera
Customer Email: margaretmason@example.com
Customer Age: 62
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-06-29
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

* If you have a product that was available just before you received it, please correct this order. If there is a discrepancy please send me an email, This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Closed
Resolution: Thing skill partner peace.
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 00:57:15