Ticket ID: 3642
Customer Name: Diane Smith
Customer Email: bfernandez@example.org
Customer Age: 46
Customer Gender: Other
Product Purchased: Samsung Galaxy
Date of Purchase: 2021-05-17
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I purchased this product and do not understand why you must provide me with such an unimportant and unverifiable item, it's too old and I can I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 02:56:24