Ticket ID: 2080
Customer Name: Barbara Davis
Customer Email: sosborne@example.org
Customer Age: 63
Customer Gender: Male
Product Purchased: Xbox
Date of Purchase: 2021-03-05
Ticket Type: Refund request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 11:10:35