Ticket ID: 2026
Customer Name: Christian Bates
Customer Email: carrie91@example.net
Customer Age: 60
Customer Gender: Male
Product Purchased: Fitbit Charge
Date of Purchase: 2021-03-27
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. When did you make it? Was there a discount when you first shipped it to your customer? Did you have to signaddress? Did your phone be shipped to your I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 02:17:17