Ticket ID: 5373
Customer Name: Kerri Murphy
Customer Email: richardconley@example.org
Customer Age: 70
Customer Gender: Female
Product Purchased: Apple AirPods
Date of Purchase: 2021-11-18
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 00:17:54