Ticket ID: 458
Customer Name: Marissa Davis
Customer Email: adkinsdaniel@example.net
Customer Age: 67
Customer Gender: Other
Product Purchased: Microsoft Office
Date of Purchase: 2021-01-02
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. <iid=2B6A7C1a9-A2CC-4F39-9FB7-D4B49D7DA I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 01:58:04