Ticket ID: 8265
Customer Name: John Tran
Customer Email: danielmurphy@example.net
Customer Age: 44
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-01-23
Ticket Type: Technical issue
Ticket Subject: Display issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. #2

I'll never tell them "it's not what you said it was Juan, it's what you asked for", because I believe they know what I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 