Ticket ID: 5664
Customer Name: Mason Rodgers
Customer Email: qbrown@example.com
Customer Age: 54
Customer Gender: Other
Product Purchased: GoPro Hero
Date of Purchase: 2020-10-09
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

Well, there are a dozen or so updates available. Some The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 20:03:39