Ticket ID: 3691
Customer Name: Dale Finley
Customer Email: peterboyd@example.com
Customer Age: 70
Customer Gender: Other
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-04-07
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

If your account is not active, that's because you are not authenticated. If I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 