Ticket ID: 4196
Customer Name: Allison Edwards
Customer Email: bobby13@example.net
Customer Age: 23
Customer Gender: Female
Product Purchased: PlayStation
Date of Purchase: 2021-06-05
Ticket Type: Product inquiry
Ticket Subject: Battery life
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

What is the best way to retrieve data like this (in I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 16:29:12