Ticket ID: 5073
Customer Name: Sue Kelly
Customer Email: jeremywhite@example.com
Customer Age: 59
Customer Gender: Female
Product Purchased: Microsoft Office
Date of Purchase: 2020-06-13
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Please do not delete this message due to this issue.

Please be advised!

How do I change the value of this product? I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 