Ticket ID: 6788
Customer Name: Brian Wood
Customer Email: falvarez@example.org
Customer Age: 51
Customer Gender: Male
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-09-12
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

- The company has agreed to buy one more product. Please assist.

We are looking for someone who is willing to work hard and make more money I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 09:59:35