Ticket ID: 5439
Customer Name: Sonya Price
Customer Email: alison07@example.net
Customer Age: 57
Customer Gender: Female
Product Purchased: Apple AirPods
Date of Purchase: 2021-08-11
Ticket Type: Billing inquiry
Ticket Subject: Product compatibility
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

Your password is still active. Please read this again, to help restore it. I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 