Ticket ID: 7606
Customer Name: Joshua Lynch
Customer Email: jonathan83@example.org
Customer Age: 51
Customer Gender: Male
Product Purchased: PlayStation
Date of Purchase: 2021-06-16
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

That's the best advice you can give me. And I I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 