Ticket ID: 1236
Customer Name: Derek Hunter
Customer Email: george57@example.com
Customer Age: 64
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2021-11-08
Ticket Type: Technical issue
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. (4.9.1) - (a) We received new {product_purchased}. We appreciate your patience. (4.9.0) This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 