Ticket ID: 3518
Customer Name: Jonathan Gonzales
Customer Email: lewisangela@example.org
Customer Age: 33
Customer Gender: Other
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2021-12-21
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. __________ Last edited by ryffy; Wed, 05 Aug 2012 at 07:29 PM. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 14:26:35