Ticket ID: 919
Customer Name: John Kaufman
Customer Email: chadcollins@example.com
Customer Age: 60
Customer Gender: Female
Product Purchased: Sony PlayStation
Date of Purchase: 2020-07-17
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Product is available from any of the retailers listed and not from another store.

Cannot be used with any other product.


Description of warranty: I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 