Ticket ID: 7734
Customer Name: Dawn Larson
Customer Email: gdeleon@example.net
Customer Age: 66
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2020-11-18
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thank you! I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 