Ticket ID: 3325
Customer Name: Juan Wall
Customer Email: denisedillon@example.net
Customer Age: 37
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-05-27
Ticket Type: Product inquiry
Ticket Subject: Delivery problem
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. Can I take a refund?

To I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-05-31 23:54:21