Ticket ID: 1079
Customer Name: Sean Anderson
Customer Email: micheleandrews@example.net
Customer Age: 65
Customer Gender: Other
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-08-10
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 17:20:20