Ticket ID: 88
Customer Name: Steven Thompson
Customer Email: vaustin@example.org
Customer Age: 55
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-09-10
Ticket Type: Technical issue
Ticket Subject: Delivery problem
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond.

I'm using a phone now, I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 19:21:36