Ticket ID: 2455
Customer Name: Richard Johnson
Customer Email: campbellsonya@example.com
Customer Age: 66
Customer Gender: Female
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-05-21
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

The first step must The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 