Ticket ID: 4999
Customer Name: Jessica Jones
Customer Email: michaelsanders@example.com
Customer Age: 68
Customer Gender: Male
Product Purchased: Dell XPS
Date of Purchase: 2020-06-09
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? - I recommend calling promotions directly. My policy of having my {product_item I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 17:20:23