Ticket ID: 6661
Customer Name: Michael Taylor
Customer Email: mcdonaldbrianna@example.net
Customer Age: 35
Customer Gender: Female
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-06-07
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

Thanks in advance.

P.S.: My name is Tim I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 