Ticket ID: 7476
Customer Name: John Taylor MD
Customer Email: sharon05@example.com
Customer Age: 65
Customer Gender: Other
Product Purchased: GoPro Hero
Date of Purchase: 2020-07-12
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. :) - Thanks - - thanks :) (I don't know which part of the email has been removed or what I'm trying to do for this to work). Now I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 03:06:25