Ticket ID: 5173
Customer Name: Edward Nguyen
Customer Email: christina62@example.com
Customer Age: 63
Customer Gender: Male
Product Purchased: LG Smart TV
Date of Purchase: 2020-10-18
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? If I reset the I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 14:18:19