Ticket ID: 7503
Customer Name: Margaret Glover
Customer Email: mariah89@example.net
Customer Age: 20
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2020-01-11
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

"If this product didn't sell I'll not be buying from you anymore, you are probably just using your hard drive so it won't be working, I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 