Ticket ID: 1749
Customer Name: Tanya Martinez
Customer Email: darylcollins@example.net
Customer Age: 53
Customer Gender: Male
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-08-08
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

This software was developed for my personal need. If you think you may I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 