Ticket ID: 3640
Customer Name: Christian Turner
Customer Email: matthew98@example.net
Customer Age: 22
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2021-11-03
Ticket Type: Refund request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

1 of 6 I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 18:17:20