Ticket ID: 4700
Customer Name: Kevin Flynn
Customer Email: russellkevin@example.net
Customer Age: 44
Customer Gender: Other
Product Purchased: Fitbit Charge
Date of Purchase: 2021-08-26
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please make sure you use the link when posting. I will try to get this sorted. We're sorry for the inconvenience. Please take a few moments to process this The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 08:55:36