Ticket ID: 508
Customer Name: Kelly Hernandez
Customer Email: robert48@example.com
Customer Age: 60
Customer Gender: Male
Product Purchased: LG Washing Machine
Date of Purchase: 2020-02-05
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I'm having an issue with the }. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 13:11:18