Ticket ID: 906
Customer Name: Kelly Kim
Customer Email: debra25@example.net
Customer Age: 60
Customer Gender: Other
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-02-23
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 05:28:25