Ticket ID: 970
Customer Name: Kathryn Lara
Customer Email: cynthia15@example.com
Customer Age: 52
Customer Gender: Other
Product Purchased: Canon DSLR Camera
Date of Purchase: 2021-01-06
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

Saving Data

While we're at it, let I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 