Ticket ID: 8315
Customer Name: Jessica Liu
Customer Email: margaret10@example.org
Customer Age: 39
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-12-27
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. Please look for a support e-mail or This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Closed
Resolution: Lay site wind Democrat partner side.
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 10:08:57