Ticket ID: 6120
Customer Name: Mark Cox
Customer Email: jfrederick@example.net
Customer Age: 49
Customer Gender: Female
Product Purchased: Sony Xperia
Date of Purchase: 2021-12-09
Ticket Type: Product inquiry
Ticket Subject: Product recommendation
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

Turn your screen off. Turn it on again, and let it run I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 