Ticket ID: 1394
Customer Name: Katie Lewis
Customer Email: juliepeterson@example.com
Customer Age: 20
Customer Gender: Female
Product Purchased: Asus ROG
Date of Purchase: 2021-08-14
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 09:01:35