Ticket ID: 6005
Customer Name: Breanna Abbott
Customer Email: ryanlee@example.com
Customer Age: 49
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-09-07
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

It is possible to retrieve files or documents which are expired because I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 00:14:35