Ticket ID: 1438
Customer Name: Jill Weeks
Customer Email: ashley52@example.com
Customer Age: 63
Customer Gender: Other
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2021-01-22
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I was unable to download the Product ID for all the new ones that were added on September 20. You can visit this website for any product you find that you need The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 07:34:38