Ticket ID: 2681
Customer Name: Calvin Gonzalez
Customer Email: heather44@example.net
Customer Age: 31
Customer Gender: Female
Product Purchased: GoPro Hero
Date of Purchase: 2020-03-09
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 