Ticket ID: 7092
Customer Name: Anna Jones
Customer Email: julieortega@example.com
Customer Age: 66
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-03-20
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. Maybe I got to the problem at another time I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 