Ticket ID: 1518
Customer Name: Evan Brown
Customer Email: bryan24@example.net
Customer Age: 56
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-04-11
Ticket Type: Refund request
Ticket Subject: Data loss
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? The following are some possible solutions. Install your own internet module and setup the same I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 13:58:32