Ticket ID: 5545
Customer Name: George Haynes
Customer Email: jayhernandez@example.com
Customer Age: 44
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2020-06-12
Ticket Type: Product inquiry
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I know it's your fault, but I can't accept it in exchange. You're the owner of the product, and it's a free offer. If you I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 20:27:56