Ticket ID: 1392
Customer Name: Eduardo Mitchell
Customer Email: amandajohnson@example.org
Customer Age: 48
Customer Gender: Other
Product Purchased: PlayStation
Date of Purchase: 2020-10-17
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If you don't receive an email, please notify me and I'll send you a refund within 30 days. This will be in writing, and I won't be I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 