Ticket ID: 3537
Customer Name: Brandi Nelson
Customer Email: jennifermoon@example.com
Customer Age: 44
Customer Gender: Female
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-01-18
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please check your device's specs before purchasing or using the products. It could use some adjustment to avoid the product being sold out. Thanks!

By the way I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 05:47:00