Ticket ID: 5579
Customer Name: Matthew Vargas
Customer Email: wilsonryan@example.org
Customer Age: 68
Customer Gender: Other
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-04-22
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 