Ticket ID: 7258
Customer Name: Angela Green
Customer Email: nshelton@example.org
Customer Age: 42
Customer Gender: Other
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-04-27
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I feel like I'm on the wrong spectrum of the way to approach this. And I'm not even the first person in my situation who has tried it I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 