Ticket ID: 6460
Customer Name: Sandra Yang
Customer Email: marcward@example.com
Customer Age: 52
Customer Gender: Male
Product Purchased: Amazon Echo
Date of Purchase: 2021-04-18
Ticket Type: Product inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

1-866-673-8977

Scheduling of the refund (to be used only at the event)

The refund will be I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 