Ticket ID: 4208
Customer Name: Zachary Cooper
Customer Email: boltonjohn@example.net
Customer Age: 48
Customer Gender: Other
Product Purchased: GoPro Hero
Date of Purchase: 2020-12-09
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

What's up with the name of the product? Do you need my email address on this product so you can contact me and see this product on my site I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 