Ticket ID: 870
Customer Name: Wendy Bowman MD
Customer Email: wandabarnes@example.org
Customer Age: 65
Customer Gender: Female
Product Purchased: Dyson Vacuum Cleaner
Date of Purchase: 2020-12-10
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. No warning for the brand {name}. And I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 08:52:35