Ticket ID: 5131
Customer Name: Christopher Long
Customer Email: benjamin76@example.com
Customer Age: 31
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-07-20
Ticket Type: Product inquiry
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. You are making a purchase to help others who need help paying a purchase. We're only able to work with you if we give a certain number, and if you I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 21:42:27