Ticket ID: 3613
Customer Name: Mathew Gonzales
Customer Email: stevensjames@example.net
Customer Age: 40
Customer Gender: Male
Product Purchased: Xbox
Date of Purchase: 2021-11-03
Ticket Type: Billing inquiry
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. # }

I tried to add some value to the product, but it's not available as a product with the appropriate code. For all our other products, I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 05:45:46