Ticket ID: 6184
Customer Name: Pedro Bird
Customer Email: jacquelinenelson@example.com
Customer Age: 37
Customer Gender: Other
Product Purchased: Canon DSLR Camera
Date of Purchase: 2021-09-01
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond.

The software does work fine. I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 07:13:33