Ticket ID: 989
Customer Name: Kimberly Hughes
Customer Email: rebecca56@example.org
Customer Age: 42
Customer Gender: Other
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2020-03-30
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

You can recover your account appearance by entering your password.

How can I I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 