Ticket ID: 1628
Customer Name: Chelsea Jimenez
Customer Email: kalexander@example.org
Customer Age: 57
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2020-01-05
Ticket Type: Technical issue
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 21:11:57