Ticket ID: 7972
Customer Name: Larry Murphy
Customer Email: moralestony@example.com
Customer Age: 20
Customer Gender: Female
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-05-04
Ticket Type: Cancellation request
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 14:30:48