Ticket ID: 6520
Customer Name: Sarah Lee
Customer Email: mariahmartin@example.net
Customer Age: 51
Customer Gender: Other
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-01-29
Ticket Type: Technical issue
Ticket Subject: Data loss
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? If you've got a wireless I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 