Ticket ID: 3680
Customer Name: Gina Wolfe
Customer Email: catherine13@example.com
Customer Age: 65
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-03-05
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

This is a product that should be available to you after purchase. It shouldn't be purchased after you've purchased the product.

Please also read the This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 