Ticket ID: 7580
Customer Name: Sherry Khan
Customer Email: markduarte@example.net
Customer Age: 19
Customer Gender: Female
Product Purchased: PlayStation
Date of Purchase: 2021-09-10
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thank you! Thanks again for your help.

I'm currently in the I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 22:18:41