Ticket ID: 6431
Customer Name: Samuel Lopez
Customer Email: grant32@example.org
Customer Age: 60
Customer Gender: Other
Product Purchased: Microsoft Office
Date of Purchase: 2021-09-11
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? Yes. Please check the {product_purchased_device} I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 