Ticket ID: 3410
Customer Name: Kimberly Anderson
Customer Email: natalie63@example.com
Customer Age: 44
Customer Gender: Female
Product Purchased: GoPro Hero
Date of Purchase: 2021-10-12
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? [4b8f847b78e04d5543ba08 I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 02:47:20