Ticket ID: 6227
Customer Name: John Price
Customer Email: steven33@example.com
Customer Age: 38
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-12-21
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I am trying to fix the issue. I do not have any issues with the "Greetings" label on the case.

Please assist me. I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 03:04:35