Ticket ID: 5530
Customer Name: Samantha Lewis
Customer Email: davidtaylor@example.com
Customer Age: 38
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-02-21
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I was recently in the market for an R-CAS for the R-RT and so after reading the reviews I went to see if there were any things I I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 