Ticket ID: 5654
Customer Name: Tom Hunt
Customer Email: bstevenson@example.net
Customer Age: 32
Customer Gender: Male
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2021-04-27
Ticket Type: Refund request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. As soon as possible, try and get me all the way to your billing ID, this is NOT a good call for you. I just sent out a call, I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 