Ticket ID: 1231
Customer Name: Michael Obrien
Customer Email: veronicaford@example.net
Customer Age: 22
Customer Gender: Female
Product Purchased: Fitbit Charge
Date of Purchase: 2021-04-25
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond.

And then I read this. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 11:23:00