Ticket ID: 1934
Customer Name: Fernando Johnson
Customer Email: edwardsrobin@example.org
Customer Age: 39
Customer Gender: Other
Product Purchased: Nintendo Switch
Date of Purchase: 2020-01-04
Ticket Type: Technical issue
Ticket Subject: Data loss
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

What are I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 03:50:00