Ticket ID: 6015
Customer Name: Carlos Johnson
Customer Email: webertamara@example.com
Customer Age: 24
Customer Gender: Male
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-11-08
Ticket Type: Cancellation request
Ticket Subject: Data loss
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

What did people expect?

People want to use the product. They are trying to convince me to get them a box that is smaller than they need This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 