Ticket ID: 2790
Customer Name: Crystal Hale
Customer Email: davidhunter@example.net
Customer Age: 69
Customer Gender: Male
Product Purchased: Xbox
Date of Purchase: 2021-11-08
Ticket Type: Billing inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I'm seeing issues. I'll try again I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 