Ticket ID: 2559
Customer Name: Luke Smith
Customer Email: kristinburton@example.com
Customer Age: 21
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2020-11-12
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. It's now your responsibility to check whether or not the items are safe for you."

As if that were not enough, when I went through the order instructions I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 