Ticket ID: 5002
Customer Name: Angela Jacobs
Customer Email: stevengibson@example.org
Customer Age: 50
Customer Gender: Male
Product Purchased: Dell XPS
Date of Purchase: 2020-08-14
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

[17:27] <+TheStPiercerFitz] you see, I do not have any warranty for the product. I will replace the The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 00:56:27