Ticket ID: 3772
Customer Name: Kevin Martinez
Customer Email: jamie35@example.com
Customer Age: 26
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-09-07
Ticket Type: Cancellation request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it?

- Open the Account manager, click on Login tab on top, create any users that I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 09:43:16