Ticket ID: 1631
Customer Name: Samantha Bates
Customer Email: kristenberger@example.net
Customer Age: 54
Customer Gender: Other
Product Purchased: GoPro Action Camera
Date of Purchase: 2021-12-10
Ticket Type: Technical issue
Ticket Subject: Delivery problem
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

I'm not sure, and I have no idea. Would you please help me I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 