Ticket ID: 710
Customer Name: Ashlee Rosales
Customer Email: bperez@example.org
Customer Age: 54
Customer Gender: Other
Product Purchased: iPhone
Date of Purchase: 2020-12-14
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 21:26:56