Ticket ID: 5693
Customer Name: Brian Clark
Customer Email: emaldonado@example.com
Customer Age: 60
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-09-16
Ticket Type: Technical issue
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The item is currently under repair. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 08:05:18