Ticket ID: 5801
Customer Name: Michael Wilson
Customer Email: fmckay@example.com
Customer Age: 64
Customer Gender: Male
Product Purchased: Bose QuietComfort
Date of Purchase: 2020-09-28
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

1.) I am no longer on any form of payment or a service fee that would qualify me for this product, and I am a disabled person (see I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 