Ticket ID: 7074
Customer Name: Heidi Hudson
Customer Email: spencer40@example.org
Customer Age: 31
Customer Gender: Female
Product Purchased: Sony Xperia
Date of Purchase: 2020-03-05
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? What would I do with that screen for, as my computer is in poor condition I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 