Ticket ID: 2831
Customer Name: Ronald Rowe
Customer Email: mikaylanichols@example.com
Customer Age: 42
Customer Gender: Male
Product Purchased: Google Nest
Date of Purchase: 2021-12-19
Ticket Type: Billing inquiry
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 10:05:52