Ticket ID: 3647
Customer Name: Robert Matthews
Customer Email: stevenjohnson@example.com
Customer Age: 36
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2020-10-16
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

How will I know if they have already used it?

Your subscription will be suspended if they don't receive your product and the item is cancelled. I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 04:38:31