Ticket ID: 8291
Customer Name: Renee Roberts
Customer Email: wallacechristopher@example.org
Customer Age: 58
Customer Gender: Male
Product Purchased: Google Pixel
Date of Purchase: 2021-10-13
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. Are you sure I'm telling the truth? I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 