Ticket ID: 6131
Customer Name: April Robbins
Customer Email: douglasjames@example.net
Customer Age: 35
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2021-11-29
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. It will turn off when it's plugged in I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 