Ticket ID: 5000
Customer Name: Christine Cobb
Customer Email: emilysilva@example.net
Customer Age: 39
Customer Gender: Female
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-02-11
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I am thinking, ok, it's a I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 06:11:24