Ticket ID: 4851
Customer Name: Mr. Jeremy Wilson
Customer Email: steven97@example.com
Customer Age: 49
Customer Gender: Male
Product Purchased: Canon EOS
Date of Purchase: 2020-09-17
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? There is no update or fix available right now. The only thing we I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 18:18:58