Ticket ID: 6940
Customer Name: Jordan Shaffer
Customer Email: nlogan@example.org
Customer Age: 69
Customer Gender: Female
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-06-15
Ticket Type: Product inquiry
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you for your time and information. I am sorry, but none of the information provided is accurate.

In order to return an item to us, they I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 01:07:00