Ticket ID: 554
Customer Name: Kathryn Hunter
Customer Email: lbutler@example.org
Customer Age: 45
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2021-06-05
Ticket Type: Billing inquiry
Ticket Subject: Product setup
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? The first release of {product} was written to a single release candidate I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-05-31 23:47:21