Ticket ID: 2563
Customer Name: Bonnie Morris
Customer Email: anthonywest@example.org
Customer Age: 50
Customer Gender: Other
Product Purchased: Dell XPS
Date of Purchase: 2021-04-30
Ticket Type: Refund request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you! It would not appear you have the product currently selected.

The product is not available. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 11:22:54