Ticket ID: 1760
Customer Name: Taylor Taylor
Customer Email: smithjames@example.net
Customer Age: 32
Customer Gender: Male
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-10-22
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. There is no warranty with this product. If you have any questions or concerns, please feel free to contact us at info@naturallian.com. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 16:27:56