Ticket ID: 6927
Customer Name: Marcus Greene
Customer Email: zclark@example.com
Customer Age: 21
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2021-08-19
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thanks for visiting! This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-02 00:06:43