Ticket ID: 7778
Customer Name: Richard Black
Customer Email: wstevens@example.com
Customer Age: 41
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2021-02-28
Ticket Type: Refund request
Ticket Subject: Data loss
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Closed
Resolution: Same that raise public star.
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 08:15:15