Ticket ID: 4385
Customer Name: Robert Leblanc
Customer Email: kevin24@example.org
Customer Age: 61
Customer Gender: Female
Product Purchased: Fitbit Charge
Date of Purchase: 2020-06-01
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 19:12:27