Ticket ID: 5618
Customer Name: Evan Hill
Customer Email: kerrychoi@example.com
Customer Age: 70
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2020-12-04
Ticket Type: Technical issue
Ticket Subject: Product recommendation
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thank you.

Thanks.

Can't reply until 30 mins later I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 