Ticket ID: 4655
Customer Name: Tammy Pruitt
Customer Email: kimberly17@example.net
Customer Age: 33
Customer Gender: Male
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-04-21
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

I've seen similar problem when upgrading my old data to new I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 