Ticket ID: 2820
Customer Name: Sarah Perez
Customer Email: pgreen@example.com
Customer Age: 23
Customer Gender: Male
Product Purchased: Samsung Galaxy
Date of Purchase: 2021-03-06
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 