Ticket ID: 500
Customer Name: William Mccann
Customer Email: richard23@example.com
Customer Age: 58
Customer Gender: Other
Product Purchased: Nikon D
Date of Purchase: 2020-05-18
Ticket Type: Billing inquiry
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

[27/12/2014, 5:02:00 PM] Tesseract: he said that the next part has to be paid for itself and I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 