Ticket ID: 1173
Customer Name: Savannah Willis
Customer Email: zwalter@example.com
Customer Age: 66
Customer Gender: Female
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-05-01
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? 1) Please contact me as soon as possible. We'll update this issue with further update, I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-05-31 23:05:37