Ticket ID: 5560
Customer Name: James Reynolds
Customer Email: jamescarter@example.com
Customer Age: 60
Customer Gender: Female
Product Purchased: Asus ROG
Date of Purchase: 2020-01-18
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? I would like to see the I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 