Ticket ID: 3026
Customer Name: Erica Norman
Customer Email: davidfranklin@example.org
Customer Age: 52
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2020-10-06
Ticket Type: Product inquiry
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. —

#7

#8 Note - this is my custom order of the same name but not the same location, so it must have been placed as I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 22:25:16