Ticket ID: 2662
Customer Name: Melissa Jordan
Customer Email: brandon35@example.org
Customer Age: 51
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2020-02-06
Ticket Type: Cancellation request
Ticket Subject: Installation support
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Closed
Resolution: By material focus.
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 09:06:02