Ticket ID: 3258
Customer Name: Joyce Pierce
Customer Email: tracyrogers@example.net
Customer Age: 33
Customer Gender: Female
Product Purchased: Dell XPS
Date of Purchase: 2020-06-02
Ticket Type: Product inquiry
Ticket Subject: Product recommendation
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? 1. Connect your account to your main account on the website of the company involved. 2 I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 