Ticket ID: 5020
Customer Name: Andrew Jones
Customer Email: pharris@example.net
Customer Age: 32
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2020-05-27
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. You can help us

with this

(1 and 3) should not count as a purchase. You don't really need 1st to a I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 