Ticket ID: 4584
Customer Name: Kathy Bates
Customer Email: qreyes@example.com
Customer Age: 36
Customer Gender: Other
Product Purchased: Amazon Kindle
Date of Purchase: 2020-09-11
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

If an I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 15:38:52