Ticket ID: 2443
Customer Name: Judy White
Customer Email: jacquelineolsen@example.com
Customer Age: 51
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2020-08-26
Ticket Type: Technical issue
Ticket Subject: Display issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? -


My question is:

How can I safely disable this annoying I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-05-31 23:16:01