Ticket ID: 3242
Customer Name: Christine Williams
Customer Email: norman35@example.com
Customer Age: 42
Customer Gender: Other
Product Purchased: HP Pavilion
Date of Purchase: 2020-04-30
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

My problem is that the {product_purchased} item's price will not be added until the product is sold.

I'm getting back I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 15:38:24