Ticket ID: 2273
Customer Name: Jessica Jackson
Customer Email: ncook@example.org
Customer Age: 63
Customer Gender: Female
Product Purchased: LG Washing Machine
Date of Purchase: 2020-05-22
Ticket Type: Product inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? By making changes to I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 03:27:09