Ticket ID: 7059
Customer Name: Cheryl Hill
Customer Email: brendaclark@example.net
Customer Age: 39
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-09-21
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Add some extra data to the following table:

{item_id}

{product_id} : {product_name} I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 19:35:38