Ticket ID: 2046
Customer Name: Aaron Nelson
Customer Email: jcrawford@example.net
Customer Age: 41
Customer Gender: Male
Product Purchased: Amazon Kindle
Date of Purchase: 2020-04-26
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please contact me. Thank you for the opportunity to purchase your product.. If I purchase with my own funds, I will ship to you for my product (including any I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 