Ticket ID: 2710
Customer Name: Erin Coleman
Customer Email: mlopez@example.com
Customer Age: 69
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2020-12-08
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

[12/1/2017 10:38:17 PM] *** Login on: Tue, 22 Feb 2016 04:03:15 CET *** [12 This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 13:16:10