Ticket ID: 5222
Customer Name: Deborah Collins
Customer Email: wayne18@example.net
Customer Age: 58
Customer Gender: Male
Product Purchased: Microsoft Office
Date of Purchase: 2020-03-21
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

This is the current status. Our solutions are currently in production in the I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 