Ticket ID: 1610
Customer Name: Joseph Parker
Customer Email: angela95@example.org
Customer Age: 50
Customer Gender: Male
Product Purchased: Google Pixel
Date of Purchase: 2020-09-11
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? (this doesn't matter if the account owner is logged out or not)

A) I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 