Ticket ID: 342
Customer Name: Todd Garrett
Customer Email: lopezannette@example.com
Customer Age: 20
Customer Gender: Female
Product Purchased: Amazon Kindle
Date of Purchase: 2021-11-25
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thank you for being a true customer. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 21:26:28