Ticket ID: 3851
Customer Name: Regina Murray
Customer Email: zfletcher@example.com
Customer Age: 42
Customer Gender: Female
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-10-21
Ticket Type: Cancellation request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

If you have any questions regarding this product, post those below in the issue tracker and we'll get back to you in a minute. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 13:18:08