Ticket ID: 3017
Customer Name: James Ross
Customer Email: christopherwelch@example.com
Customer Age: 26
Customer Gender: Female
Product Purchased: Canon EOS
Date of Purchase: 2021-12-03
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 