Ticket ID: 5178
Customer Name: John Strickland
Customer Email: leewilliams@example.net
Customer Age: 32
Customer Gender: Female
Product Purchased: Fitbit Charge
Date of Purchase: 2021-10-26
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. " I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 22:12:25