Ticket ID: 2853
Customer Name: Kevin Robertson
Customer Email: jarvisjessica@example.net
Customer Age: 37
Customer Gender: Female
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-01-14
Ticket Type: Technical issue
Ticket Subject: Network problem
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

It sounds bad. All it does is give me the feeling of the I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 