Ticket ID: 1244
Customer Name: Stephen Byrd
Customer Email: thomaskristi@example.com
Customer Age: 20
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2021-01-01
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 