Ticket ID: 84
Customer Name: James Jones
Customer Email: dsilva@example.org
Customer Age: 57
Customer Gender: Other
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-08-11
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Your product may be available on other websites with the same keyword or your brand.

Thank you. I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 00:24:32