Ticket ID: 1944
Customer Name: Kayla Holland
Customer Email: mathewhartman@example.net
Customer Age: 69
Customer Gender: Male
Product Purchased: Amazon Kindle
Date of Purchase: 2020-01-07
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thanks! I am very grateful for all your support.

I'll get I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-05-31 22:48:16