Ticket ID: 5386
Customer Name: Paul Sosa
Customer Email: andrewparks@example.com
Customer Age: 45
Customer Gender: Other
Product Purchased: Dell XPS
Date of Purchase: 2021-04-26
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? Or are there some other features you'd like to see or use? I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 