Ticket ID: 6603
Customer Name: Colleen Green
Customer Email: janemorris@example.org
Customer Age: 55
Customer Gender: Other
Product Purchased: Apple AirPods
Date of Purchase: 2021-06-27
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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* To keep this simple, let's get back to that 'took forever' thing - the fact that these products need to be charged I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Closed
Resolution: Check green report among strategy.
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 18:14:07