Ticket ID: 18
Customer Name: Joshua Castillo
Customer Email: mooredeborah@example.org
Customer Age: 56
Customer Gender: Female
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-09-07
Ticket Type: Product inquiry
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks!"

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If this product is sold and you have not used any I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 21:05:01