Ticket ID: 6318
Customer Name: Kimberly Rodriguez
Customer Email: ashleyponce@example.com
Customer Age: 23
Customer Gender: Female
Product Purchased: HP Pavilion
Date of Purchase: 2020-01-31
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

I've encountered a data loss issue with my last product. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 17:34:41