Ticket ID: 5334
Customer Name: Ronald Shaw
Customer Email: pattonmichelle@example.org
Customer Age: 24
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-03-19
Ticket Type: Cancellation request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

If you make it a priority to move your current purchase (i.e. order without purchase confirmation if they will not ship to your address), I would I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 