Ticket ID: 6617
Customer Name: Madison Haley
Customer Email: gwatts@example.com
Customer Age: 47
Customer Gender: Male
Product Purchased: Fitbit Charge
Date of Purchase: 2020-12-06
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

[23:29:36]SAY: Poly/ : Are you sure this is not your first experience with a phoney [23:30:05 I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 19:34:27