Ticket ID: 3712
Customer Name: Brian Kelly
Customer Email: llloyd@example.com
Customer Age: 47
Customer Gender: Male
Product Purchased: HP Pavilion
Date of Purchase: 2021-02-23
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I see the package of my order is defective(i am not allowed to purchase another package from this store for this product in that package). Please ask me if I I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 