Ticket ID: 6349
Customer Name: Kevin Jacobson
Customer Email: hernandezadam@example.com
Customer Age: 42
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2020-04-04
Ticket Type: Product inquiry
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I was once trying to find a fix for some problem after a recent issue in my laptop. When the screen turned to black and not the red, for I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 