Ticket ID: 2593
Customer Name: Chad Vazquez
Customer Email: bradleyjackson@example.com
Customer Age: 38
Customer Gender: Other
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2020-07-12
Ticket Type: Refund request
Ticket Subject: Data loss
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

The solution listed is for a software that doesn't work on Ubuntu. I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 08:03:34