Ticket ID: 5147
Customer Name: Melissa Evans
Customer Email: imcgee@example.org
Customer Age: 51
Customer Gender: Other
Product Purchased: Adobe Photoshop
Date of Purchase: 2021-03-03
Ticket Type: Billing inquiry
Ticket Subject: Installation support
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

No, the problem is with the {product_purchased} I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 21:46:49