Ticket ID: 944
Customer Name: Jessica Nguyen
Customer Email: diazkevin@example.com
Customer Age: 19
Customer Gender: Female
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-12-26
Ticket Type: Technical issue
Ticket Subject: Delivery problem
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? Please let me know by sending an email to us at techsupport@microsoft.com The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 14:10:18