Ticket ID: 4882
Customer Name: Maria Lewis DVM
Customer Email: pagenicole@example.net
Customer Age: 42
Customer Gender: Female
Product Purchased: Adobe Photoshop
Date of Purchase: 2021-11-21
Ticket Type: Product inquiry
Ticket Subject: Cancellation request
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?


I used I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 02:35:41