Ticket ID: 5699
Customer Name: Joshua Quinn
Customer Email: greenejohn@example.net
Customer Age: 69
Customer Gender: Male
Product Purchased: Amazon Kindle
Date of Purchase: 2021-07-20
Ticket Type: Billing inquiry
Ticket Subject: Installation support
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? All I can do I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 04:35:24