Ticket ID: 1849
Customer Name: Taylor Powell
Customer Email: moorelisa@example.org
Customer Age: 35
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2020-05-09
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thanks in advance! {product_purchased} has changed. {product I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 