Ticket ID: 1234
Customer Name: Kevin Cox
Customer Email: tiffanysaunders@example.net
Customer Age: 19
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-03-28
Ticket Type: Product inquiry
Ticket Subject: Delivery problem
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

When I start an app, the app has an activity menu. It I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 