Ticket ID: 5709
Customer Name: Ricky Garner
Customer Email: daniel54@example.net
Customer Age: 62
Customer Gender: Male
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-11-29
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 00:42:37