Ticket ID: 8158
Customer Name: Susan Griffith
Customer Email: sarahwilson@example.net
Customer Age: 58
Customer Gender: Other
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-02-16
Ticket Type: Billing inquiry
Ticket Subject: Battery life
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. If I buy back my item, the system I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 08:52:25