Ticket ID: 5776
Customer Name: Donna Griffith
Customer Email: james18@example.org
Customer Age: 43
Customer Gender: Male
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-04-06
Ticket Type: Product inquiry
Ticket Subject: Display issue
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

Click the screen-name, click the icon, and enter the number I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 19:45:14