Ticket ID: 4684
Customer Name: Amy Martin
Customer Email: lgardner@example.net
Customer Age: 40
Customer Gender: Female
Product Purchased: Nintendo Switch
Date of Purchase: 2021-04-08
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? Please give me some thought to try and fix this if there is a problem. I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 20:12:15