Ticket ID: 7114
Customer Name: Aaron Stephens
Customer Email: geoffrey94@example.net
Customer Age: 43
Customer Gender: Male
Product Purchased: Amazon Echo
Date of Purchase: 2021-09-19
Ticket Type: Billing inquiry
Ticket Subject: Account access
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?


Thanks!

1. If this is for the latest I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 10:41:50