Ticket ID: 6909
Customer Name: Michael Wilson
Customer Email: julie37@example.org
Customer Age: 26
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2021-03-13
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you.

[20:53:23]SAY: Zoe Ramos/Sotvec : Okay?

[20:53:24]EMOTE I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 14:01:19