Ticket ID: 8204
Customer Name: William Butler
Customer Email: martinezwilliam@example.org
Customer Age: 22
Customer Gender: Female
Product Purchased: PlayStation
Date of Purchase: 2020-04-11
Ticket Type: Product inquiry
Ticket Subject: Cancellation request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

Please let me know to post in the comments. I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 22:47:28