Ticket ID: 4515
Customer Name: Bradley Barnes
Customer Email: blackwellsteven@example.com
Customer Age: 32
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-06-09
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. My warranty is life limited. I recommend that you return or exchange this product for an other product. {{product_discount}} I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 23:07:24