Ticket ID: 1693
Customer Name: Kelly Berg
Customer Email: robertdavis@example.net
Customer Age: 49
Customer Gender: Other
Product Purchased: Samsung Galaxy
Date of Purchase: 2021-07-17
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data?

No data recovered. We use a secure, private data-storage system. If this site I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 