Ticket ID: 8380
Customer Name: Julie Villegas
Customer Email: zsolis@example.org
Customer Age: 19
Customer Gender: Female
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-03-02
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? By submitting code to reset your password, please do NOT post to /u/Verm I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 