Ticket ID: 3575
Customer Name: Terry Miller
Customer Email: lee05@example.com
Customer Age: 32
Customer Gender: Male
Product Purchased: Amazon Echo
Date of Purchase: 2020-10-28
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

This item is discontinued at this time. Please contact Support to report this item.


Item Description This item is a free download from our Product Manager: I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 00:00:48