Ticket ID: 7470
Customer Name: Debra Stewart
Customer Email: omatthews@example.org
Customer Age: 23
Customer Gender: Female
Product Purchased: PlayStation
Date of Purchase: 2021-01-09
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? After installing the app, you I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 