Ticket ID: 1901
Customer Name: Thomas Garner
Customer Email: anne82@example.com
Customer Age: 34
Customer Gender: Male
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2021-05-26
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thank you for your patience. I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 19:02:15