Ticket ID: 4021
Customer Name: Caitlin Bullock
Customer Email: murphysharon@example.net
Customer Age: 60
Customer Gender: Male
Product Purchased: Amazon Echo
Date of Purchase: 2020-02-06
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

This item is not up to the mark and may not be returned. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 