Ticket ID: 4468
Customer Name: Richard Chandler
Customer Email: samuel66@example.org
Customer Age: 40
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-03-03
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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8: I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 05:50:21