Ticket ID: 1150
Customer Name: Nicole Gamble
Customer Email: rhonda03@example.org
Customer Age: 45
Customer Gender: Male
Product Purchased: Canon EOS
Date of Purchase: 2020-10-29
Ticket Type: Billing inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? Do you plan on getting updated every 6 months?

I'm This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 14:40:04