Ticket ID: 2733
Customer Name: Toni Eaton
Customer Email: hwilson@example.org
Customer Age: 70
Customer Gender: Female
Product Purchased: Google Pixel
Date of Purchase: 2020-11-11
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Sorry, this product was discontinued.

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Sorry, you did not I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 