Ticket ID: 3411
Customer Name: Anthony Goodwin
Customer Email: michaelerickson@example.com
Customer Age: 62
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-10-19
Ticket Type: Product inquiry
Ticket Subject: Payment issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? As a long user, I can safely share my results in no further I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 02:16:21