Ticket ID: 695
Customer Name: Dana Harrington
Customer Email: moranclayton@example.com
Customer Age: 33
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-02-02
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. " —A.O.

The A.O. provides an overview of all of the software versions under investigation. The information provided by the A.O I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 00:00:39