Ticket ID: 2172
Customer Name: Steven Smith
Customer Email: shari97@example.com
Customer Age: 51
Customer Gender: Other
Product Purchased: HP Pavilion
Date of Purchase: 2020-01-06
Ticket Type: Billing inquiry
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 20:09:48