Ticket ID: 1553
Customer Name: Timothy Ware
Customer Email: carol08@example.net
Customer Age: 27
Customer Gender: Other
Product Purchased: Apple AirPods
Date of Purchase: 2021-07-17
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. This has stopped my [brand]-purch I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 14:45:14