Ticket ID: 7617
Customer Name: James Scott
Customer Email: marydavis@example.net
Customer Age: 24
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-05-30
Ticket Type: Technical issue
Ticket Subject: Product setup
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. The system has a number of failed steps and I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 