Ticket ID: 8347
Customer Name: Frederick Cruz
Customer Email: larrymay@example.com
Customer Age: 38
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-11-12
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data? I tried to create a new datafile in a safe place but it is in the bounds of the I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 