Ticket ID: 2660
Customer Name: Rita Weiss
Customer Email: jacksonadam@example.com
Customer Age: 61
Customer Gender: Male
Product Purchased: Nintendo Switch
Date of Purchase: 2021-11-24
Ticket Type: Product inquiry
Ticket Subject: Product recommendation
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

In response to the question "What is an issue?" I sent back I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 22:11:01