Ticket ID: 711
Customer Name: Anthony Boyd
Customer Email: melanie86@example.net
Customer Age: 58
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2021-12-12
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

{product_purchased}

{product_id}

{product_name},

{product_id, product_name I've followed online tutorials and community forums to troubleshoot the issue, but no luck so far.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 02:05:58