Ticket ID: 5102
Customer Name: Valerie Perez
Customer Email: mkerr@example.net
Customer Age: 38
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-11-27
Ticket Type: Billing inquiry
Ticket Subject: Product setup
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. It just keeps on turning on, and on I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 08:38:47