Ticket ID: 7964
Customer Name: Jennifer Butler
Customer Email: moranjohn@example.com
Customer Age: 65
Customer Gender: Male
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-04-06
Ticket Type: Billing inquiry
Ticket Subject: Payment issue
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

Try going to Settings -> Account -> Accounts -> Restore -> Change My Password. Once I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 09:17:37