Ticket ID: 1430
Customer Name: Nicole Carpenter
Customer Email: josephnash@example.org
Customer Age: 51
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2021-09-05
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I've checked the email chain and found that This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 05:07:27