Ticket ID: 7210
Customer Name: Steven Bullock
Customer Email: dwillis@example.org
Customer Age: 58
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2021-09-30
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

For devices which have I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 