Ticket ID: 6374
Customer Name: Jonathan Williams
Customer Email: kristy93@example.com
Customer Age: 54
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2020-01-21
Ticket Type: Billing inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

The solution is to I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 