Ticket ID: 7539
Customer Name: John Johnson
Customer Email: hornemichael@example.com
Customer Age: 24
Customer Gender: Female
Product Purchased: Google Nest
Date of Purchase: 2021-02-04
Ticket Type: Billing inquiry
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

It's a very simple script, but it's done just the same, with one significant change. We need to specify a script name for the product ( This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 