Ticket ID: 3184
Customer Name: Erica Martin
Customer Email: paul87@example.org
Customer Age: 60
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-04-30
Ticket Type: Technical issue
Ticket Subject: Product setup
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? The following steps are provided as This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 07:44:59