Ticket ID: 6167
Customer Name: Sabrina Frank
Customer Email: zray@example.org
Customer Age: 45
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-08-07
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

1)

- If he wants you to use your ID by going to your account page and purchasing a product you have an account with him then buy I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 19:04:12