Ticket ID: 35
Customer Name: Stacy Jones
Customer Email: fernandezmark@example.org
Customer Age: 27
Customer Gender: Male
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-04-09
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

3-3 We are in, the first day, at the {product_purchased}. Please assist.

3-2 Please assist us I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 20:50:24