Ticket ID: 136
Customer Name: Jessica Gomez
Customer Email: mrivera@example.org
Customer Age: 35
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2021-10-30
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? If you can't identify them, what are you going to do? I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 02:05:43