Ticket ID: 2623
Customer Name: Katie Hall
Customer Email: julia46@example.net
Customer Age: 40
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-04-23
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

[10/11/15 2:22:29 AM] John McCain:

[10/11/15 2:22:34 AM] The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 