Ticket ID: 3707
Customer Name: David Morgan
Customer Email: lisaberg@example.com
Customer Age: 43
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-04-24
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I've seen multiple problems like this lately in I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 