Ticket ID: 1308
Customer Name: Cassandra Patton
Customer Email: sarareyes@example.org
Customer Age: 66
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2020-10-03
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thanks!

What was wrong with my data?

" I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 