Ticket ID: 762
Customer Name: Richard Webster
Customer Email: bwright@example.com
Customer Age: 26
Customer Gender: Female
Product Purchased: Amazon Echo
Date of Purchase: 2020-02-01
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? You cannot, you I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 11:48:12