Ticket ID: 7287
Customer Name: Katherine King
Customer Email: fernandezmiguel@example.net
Customer Age: 58
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2020-11-20
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

You can I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 15:18:48