Ticket ID: 2496
Customer Name: Elizabeth Lopez
Customer Email: rileyjordan@example.com
Customer Age: 55
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2020-12-05
Ticket Type: Refund request
Ticket Subject: Data loss
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

We have tried various things as a solution but haven't found a solution I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-05-31 22:44:21