Ticket ID: 2605
Customer Name: Crystal Lewis
Customer Email: michaelkennedy@example.com
Customer Age: 33
Customer Gender: Other
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-02-16
Ticket Type: Technical issue
Ticket Subject: Product compatibility
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? I have to do one of two things as I'm looking for a new phone I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 19:30:49