Ticket ID: 609
Customer Name: Oscar Ortiz
Customer Email: krobinson@example.com
Customer Age: 53
Customer Gender: Other
Product Purchased: GoPro Hero
Date of Purchase: 2021-11-30
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data? The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 