Ticket ID: 3803
Customer Name: Jon Boone
Customer Email: devin83@example.net
Customer Age: 43
Customer Gender: Other
Product Purchased: Microsoft Office
Date of Purchase: 2020-11-01
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this?

I've been receiving various messages for a few weeks asking for help with I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 11:33:00