Ticket ID: 3935
Customer Name: John Mckinney
Customer Email: norristracey@example.org
Customer Age: 49
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-10-10
Ticket Type: Cancellation request
Ticket Subject: Product compatibility
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

The {product_purchased} password will be changed to Bunker as soon I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 08:08:00