Ticket ID: 4904
Customer Name: Russell Floyd
Customer Email: wjames@example.org
Customer Age: 19
Customer Gender: Male
Product Purchased: Amazon Echo
Date of Purchase: 2021-12-19
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? I want to know what other people have done to this machine. Could you please I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 