Ticket ID: 7603
Customer Name: George Lloyd
Customer Email: scottharris@example.net
Customer Age: 64
Customer Gender: Female
Product Purchased: Bose QuietComfort
Date of Purchase: 2021-01-16
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 23:03:15