Ticket ID: 8246
Customer Name: Mr. Michael Lopez
Customer Email: parkerjohn@example.org
Customer Age: 30
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2021-07-02
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

After all, the product can be recovered if the information you provided was stolen. I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-02 00:01:21