Ticket ID: 3267
Customer Name: Michael Scott
Customer Email: johnwagner@example.org
Customer Age: 60
Customer Gender: Female
Product Purchased: GoPro Hero
Date of Purchase: 2021-02-05
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. You should know better. I need the {product_purchased} to fix this immediately. I will make sure it is made right." I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 19:31:58