Ticket ID: 7826
Customer Name: James Lewis
Customer Email: mking@example.net
Customer Age: 41
Customer Gender: Other
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2020-07-14
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Note: We are a team that wants to create and maintain quality products. We believe that customer service is our priority. All work is done by people committed This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 14:28:29