Ticket ID: 1084
Customer Name: Charles Jones
Customer Email: panthony@example.org
Customer Age: 26
Customer Gender: Male
Product Purchased: Sony PlayStation
Date of Purchase: 2021-05-06
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? If you were using the software before you bought it, can you kindly help me I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 