Ticket ID: 3417
Customer Name: Aaron Norris
Customer Email: scott33@example.org
Customer Age: 26
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-08-12
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? I'm running out of battery, and it was getting hot just waiting for the switch to light I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-05-31 23:12:28