Ticket ID: 8303
Customer Name: David Perez
Customer Email: watsonmargaret@example.net
Customer Age: 18
Customer Gender: Female
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-09-01
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?

If no error appears, restart.

If no error appears I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 