Ticket ID: 1363
Customer Name: Johnathan Farrell
Customer Email: tyronehahn@example.com
Customer Age: 52
Customer Gender: Female
Product Purchased: MacBook Pro
Date of Purchase: 2020-09-13
Ticket Type: Technical issue
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. - Thanks! - I tried the site earlier this month and discovered it was not working after a lot of time. So I've fixed it. - And it seems I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 12:49:58