Ticket ID: 6858
Customer Name: Debra Smith
Customer Email: davidtaylor@example.org
Customer Age: 58
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-10-07
Ticket Type: Billing inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If you cannot find exactly what is happening, please contact the Sales and Customer Service team. Thank you for your effort!

We only use premium branded products I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 18:43:07