Ticket ID: 1467
Customer Name: Earl Lambert
Customer Email: vgarcia@example.org
Customer Age: 26
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2021-08-29
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

2nd Product Purchase

Product Name Product Number Product AEG-TAC-3200-1

Manufacturer ID OEM Time of Manufacture I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-05-31 23:20:18