Ticket ID: 1315
Customer Name: Anthony Moreno
Customer Email: edwardsmelissa@example.com
Customer Age: 50
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-05-17
Ticket Type: Cancellation request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. <3

[12:17:16]EMOTE: *no key*/(monkey (834)) : <b>The monkey (834)</b I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 