Ticket ID: 5534
Customer Name: Robert Fuller
Customer Email: brandon94@example.org
Customer Age: 40
Customer Gender: Female
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-02-03
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I've accidentally deleted important data from my {product_purchased}. Is there any way to recover the deleted files? I need them urgently. This bug is fixed on the latest release for OS X 10.12 Yosemite, so the same patch I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 11:34:40