Ticket ID: 5875
Customer Name: Susan Anthony
Customer Email: xpena@example.net
Customer Age: 29
Customer Gender: Female
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2021-03-23
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. We already have an ad code that needs to be updated. Please login to add it here. Sorry but you can not modify this database.

If you can I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 