Ticket ID: 37
Customer Name: Ruben Henry
Customer Email: katherinehoward@example.net
Customer Age: 65
Customer Gender: Female
Product Purchased: Canon EOS
Date of Purchase: 2020-03-14
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I have to ask for support from you, the customers, before the item's arrival and I can't do that. In the short term, will you pay me I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 15:51:28