Ticket ID: 2099
Customer Name: Andrew Blackwell
Customer Email: mullinsjessica@example.net
Customer Age: 49
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2021-12-05
Ticket Type: Technical issue
Ticket Subject: Product recommendation
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? What should I do! I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 05:45:04