Ticket ID: 3497
Customer Name: Amber Hill
Customer Email: umiller@example.org
Customer Age: 41
Customer Gender: Other
Product Purchased: Canon EOS
Date of Purchase: 2020-04-12
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Please read my FAQ post for more information on the requirements and the price of the equipment you need, and ask nicely for our $300 return policy. I have not I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 