Ticket ID: 3324
Customer Name: Kimberly Wright
Customer Email: fpayne@example.com
Customer Age: 38
Customer Gender: Female
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-03-16
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? If you have a previous password in your account, please update the value of your new, This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 