Ticket ID: 4173
Customer Name: Colleen Garcia
Customer Email: shannonortiz@example.net
Customer Age: 21
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2020-06-19
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. https://github.com/Grankirby/Grankirby/blob/master/grankirby/bundles/ I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 02:20:39