Ticket ID: 2111
Customer Name: Mr. Robert Carter
Customer Email: malonewayne@example.com
Customer Age: 53
Customer Gender: Other
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-02-16
Ticket Type: Technical issue
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

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{product_id} (This item is no longer accepting pledges (1-3). Please look under ' I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 