Ticket ID: 5608
Customer Name: John Mcconnell
Customer Email: williammendoza@example.org
Customer Age: 60
Customer Gender: Other
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2020-02-05
Ticket Type: Cancellation request
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you."

After I got to the button that activated the app, it was obvious what the app was for: what I was looking for was the option This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 11:43:29