Ticket ID: 1993
Customer Name: Curtis Payne
Customer Email: jorgeburns@example.com
Customer Age: 64
Customer Gender: Other
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-04-23
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I'm having a problem with the {product_purchased}. Please assist.


Marks & Spencer

Gifts from @Marks I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 12:45:28