Ticket ID: 5275
Customer Name: Emily Graham
Customer Email: ngibson@example.net
Customer Age: 29
Customer Gender: Female
Product Purchased: iPhone
Date of Purchase: 2021-03-23
Ticket Type: Billing inquiry
Ticket Subject: Delivery problem
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Is there a way to return to the data that's lost or stolen I'm not sure if this issue is specific to my device or if others have reported similar problems.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 07:16:38