Ticket ID: 5263
Customer Name: Jeffrey Adams
Customer Email: uday@example.net
Customer Age: 34
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2020-12-06
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem?

Network: You can change your IP address using a username and password, I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 