Ticket ID: 5662
Customer Name: Kimberly Baker
Customer Email: lpeters@example.net
Customer Age: 70
Customer Gender: Female
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-02-04
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 03:05:38