Ticket ID: 2775
Customer Name: Sarah Mooney
Customer Email: johnsonisabel@example.com
Customer Age: 34
Customer Gender: Male
Product Purchased: Microsoft Office
Date of Purchase: 2021-07-26
Ticket Type: Technical issue
Ticket Subject: Product recommendation
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

I'm experiencing a software bug in the {product_p I've checked for any available software updates for my {product_purchased}, but there are none.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 07:47:36