Ticket ID: 7088
Customer Name: Stephanie Foster
Customer Email: bflynn@example.net
Customer Age: 51
Customer Gender: Male
Product Purchased: Microsoft Surface
Date of Purchase: 2020-05-06
Ticket Type: Refund request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

We will take care of this issue when necessary, no need for customizations. It's ok to ask for any help

We may also send you This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 01:06:18