Ticket ID: 6477
Customer Name: Brianna Richardson
Customer Email: pacecaleb@example.org
Customer Age: 32
Customer Gender: Male
Product Purchased: Canon EOS
Date of Purchase: 2021-01-13
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? The only thing I can do is open the console. However, any I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 