Ticket ID: 6020
Customer Name: Dr. Michael Wilson
Customer Email: nrhodes@example.org
Customer Age: 44
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2021-12-17
Ticket Type: Technical issue
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

3. A product in stock is being sold as part of a contract, and the price has not changed. We are sorry for this, please contact us I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 03:32:55