Ticket ID: 827
Customer Name: Gabriel Bell
Customer Email: charlesgarcia@example.com
Customer Age: 57
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-04-14
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 18:55:41