Ticket ID: 3974
Customer Name: Carolyn Anthony
Customer Email: sthomas@example.org
Customer Age: 30
Customer Gender: Female
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-05-17
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The app should automatically add the "buy" button when you purchase your merchandise. You'll see that the item is on its way to our hands. The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 