Ticket ID: 3544
Customer Name: Brandi White
Customer Email: ijackson@example.org
Customer Age: 36
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-05-19
Ticket Type: Cancellation request
Ticket Subject: Battery life
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? - I am still not sure Cortana works this way, but I've seen her I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 08:01:06