Ticket ID: 3021
Customer Name: Steven Jones
Customer Email: justinwilson@example.com
Customer Age: 58
Customer Gender: Female
Product Purchased: Dyson Vacuum Cleaner
Date of Purchase: 2020-04-04
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

#1: 1 Product Purchased: 0 2 Product Purchases: 0 3 3.6% 2.1% 3.7% 3. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 02:03:08