Ticket ID: 3818
Customer Name: Jesse Silva
Customer Email: suzannelarson@example.com
Customer Age: 50
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-02-08
Ticket Type: Refund request
Ticket Subject: Peripheral compatibility
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. {item_id} has changed, so it may not appear on the correct product page. {product_name} has changed. If you have multiple item identifiers I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 22:59:24