Ticket ID: 6011
Customer Name: Nathaniel Garrett
Customer Email: eric30@example.org
Customer Age: 45
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2020-02-17
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If something bad happened, we can talk with you. You are still a family member and want to help, but we're not happy."

As the investigation I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Closed
Resolution: Key first well part analysis.
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 01:54:43