Ticket ID: 232
Customer Name: Amanda Johnson
Customer Email: dmalone@example.net
Customer Age: 55
Customer Gender: Male
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-10-31
Ticket Type: Technical issue
Ticket Subject: Account access
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Asking for a refund or exchange

The customer may choose to return shipping costs once they request a refund.

Refunds may also have I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 00:58:07