Ticket ID: 2668
Customer Name: Charles George
Customer Email: qjackson@example.com
Customer Age: 19
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2020-05-13
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. What do you do? {product_p This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 