Ticket ID: 2634
Customer Name: Steven Olson
Customer Email: ramirezchristopher@example.com
Customer Age: 36
Customer Gender: Female
Product Purchased: Garmin Forerunner
Date of Purchase: 2020-08-18
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? I will update my product on September 24, as per the instructions below. I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 