Ticket ID: 5299
Customer Name: Taylor Blake
Customer Email: brookepayne@example.com
Customer Age: 28
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-08-04
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thank you for contacting my team, Thank you for your attention and prayers. Thank I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 12:52:13