Ticket ID: 7760
Customer Name: Kathleen Zimmerman
Customer Email: thernandez@example.org
Customer Age: 46
Customer Gender: Male
Product Purchased: Nest Thermostat
Date of Purchase: 2020-01-23
Ticket Type: Refund request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The product purchased was the product made by the seller, and is the product I would have purchased and bought (I can't get a refund for this purchase I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 19:31:51