Ticket ID: 5913
Customer Name: Sara Cortez
Customer Email: kyle89@example.com
Customer Age: 70
Customer Gender: Female
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-10-13
Ticket Type: Refund request
Ticket Subject: Product setup
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account? You might see this I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 00:37:31