Ticket ID: 1276
Customer Name: Jenna Walsh
Customer Email: kelly61@example.com
Customer Age: 39
Customer Gender: Other
Product Purchased: Canon EOS
Date of Purchase: 2021-04-05
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

This is one item I'm going to fix. I'm very happy with the product and the price. Will commit to sending it back. I've been I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 10:42:00