Ticket ID: 4808
Customer Name: Megan Chavez
Customer Email: milleraustin@example.org
Customer Age: 40
Customer Gender: Female
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-06-13
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

Thanks for the suggestion and thanks for the support. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 