Ticket ID: 6344
Customer Name: Shawn Silva
Customer Email: bjohnson@example.org
Customer Age: 24
Customer Gender: Female
Product Purchased: Adobe Photoshop
Date of Purchase: 2021-01-01
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I have an issue with the "Product Details" field on the product page. I have a number of questions about this topic, especially about the "product I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 04:45:19