Ticket ID: 316
Customer Name: Daniel Robles
Customer Email: lisa39@example.com
Customer Age: 33
Customer Gender: Other
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2020-09-02
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-05-31 22:01:53