Ticket ID: 2344
Customer Name: Susan Herring
Customer Email: megan17@example.com
Customer Age: 44
Customer Gender: Other
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-04-15
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If I find that you need to remove them from your order, just send me the package and I will replace them with the desired ones. I'm sorry. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 