Ticket ID: 2475
Customer Name: Cynthia Lopez
Customer Email: wwinters@example.com
Customer Age: 29
Customer Gender: Female
Product Purchased: Amazon Echo
Date of Purchase: 2020-07-24
Ticket Type: Refund request
Ticket Subject: Peripheral compatibility
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

Verify your identity card information by going to Settings > Accounts and check the box I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 06:05:48