Ticket ID: 1366
Customer Name: Jason Marshall
Customer Email: donking@example.net
Customer Age: 29
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2021-05-14
Ticket Type: Product inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? My $40 laptop is not I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 