Ticket ID: 6964
Customer Name: Robert Barnes
Customer Email: qjones@example.org
Customer Age: 26
Customer Gender: Male
Product Purchased: Samsung Galaxy
Date of Purchase: 2021-11-13
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If you have found the product and do not understand how it works, please have at it a little bit longer.

This product has been confirmed to work with I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 