Ticket ID: 6335
Customer Name: Phyllis Mcclain
Customer Email: mikechavez@example.com
Customer Age: 21
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-12-16
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I can send you an email after the update This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 04:33:05