Ticket ID: 3987
Customer Name: Tony Smith
Customer Email: vknapp@example.com
Customer Age: 29
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2020-11-07
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'll try to respond as soon as possible for a fix, but I'll take care of it at the time of writing.

The next email I want I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 