Ticket ID: 1302
Customer Name: Brittany Long
Customer Email: ortizmaria@example.org
Customer Age: 24
Customer Gender: Female
Product Purchased: Sony PlayStation
Date of Purchase: 2021-05-03
Ticket Type: Cancellation request
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 04:28:37