Ticket ID: 5031
Customer Name: Sandra Smith
Customer Email: joylawrence@example.org
Customer Age: 54
Customer Gender: Female
Product Purchased: GoPro Hero
Date of Purchase: 2021-01-29
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thank you.

Product: Kiki

Description: An apple for everyone! The Kiki apple is a delicious treat for those who are very passionate about The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 13:31:06