Ticket ID: 2870
Customer Name: Stephen Robles
Customer Email: mcguireallen@example.com
Customer Age: 46
Customer Gender: Female
Product Purchased: LG Smart TV
Date of Purchase: 2020-02-03
Ticket Type: Billing inquiry
Ticket Subject: Product compatibility
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Thank you! You can search the folder

{product_p I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 22:46:41