Ticket ID: 4436
Customer Name: Samuel Clark
Customer Email: cassandra09@example.net
Customer Age: 51
Customer Gender: Other
Product Purchased: Garmin Forerunner
Date of Purchase: 2020-06-03
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data? I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 