Ticket ID: 5747
Customer Name: Troy Guzman
Customer Email: scott71@example.net
Customer Age: 45
Customer Gender: Male
Product Purchased: Canon EOS
Date of Purchase: 2020-02-09
Ticket Type: Product inquiry
Ticket Subject: Display issue
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do? I'll go back to changing the profile settings as soon as possible. But for I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 