Ticket ID: 6956
Customer Name: Traci Dominguez
Customer Email: laura13@example.com
Customer Age: 36
Customer Gender: Female
Product Purchased: Nest Thermostat
Date of Purchase: 2021-08-07
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. :3)

http://tmsne.ws/B7hP8U I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 08:53:24