Ticket ID: 3090
Customer Name: Christopher Stone
Customer Email: icarney@example.com
Customer Age: 60
Customer Gender: Female
Product Purchased: Xbox
Date of Purchase: 2020-08-08
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Or can we just update the product_purchased. I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 18:14:45