Ticket ID: 1544
Customer Name: Jennifer Adkins
Customer Email: james13@example.net
Customer Age: 18
Customer Gender: Male
Product Purchased: Dell XPS
Date of Purchase: 2021-02-28
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

What can I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 21:39:03