Ticket ID: 6578
Customer Name: Douglas Smith
Customer Email: hartcharles@example.net
Customer Age: 28
Customer Gender: Male
Product Purchased: Samsung Galaxy
Date of Purchase: 2020-12-24
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. You will gain access and receive additional products at no additional cost. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 