Ticket ID: 3566
Customer Name: Erin Jones
Customer Email: shieldsderek@example.com
Customer Age: 67
Customer Gender: Female
Product Purchased: iPhone
Date of Purchase: 2020-05-07
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. You will be able to select the product to install. This could save you many thousands if the product is already in a system or may be able to be installed without The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 22:19:34