Ticket ID: 8405
Customer Name: Stephen White MD
Customer Email: xmoore@example.com
Customer Age: 33
Customer Gender: Female
Product Purchased: GoPro Hero
Date of Purchase: 2020-05-31
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'll call you back at the earliest opportunity that I can, preferably after I've received the item. (In Effect since March 1st of this year) -- This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 2023-06-01 12:47:00