Ticket ID: 4277
Customer Name: Kimberly Wallace
Customer Email: denisemedina@example.com
Customer Age: 52
Customer Gender: Female
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-02-20
Ticket Type: Product inquiry
Ticket Subject: Battery life
Ticket Description: I've noticed a software bug in the {product_purchased} app. It's causing data loss and unexpected errors. How can I resolve this issue? The app can continue working with all the data and is working fine. But if there I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 20:43:56