Ticket ID: 3593
Customer Name: Heather Henderson
Customer Email: welliott@example.com
Customer Age: 58
Customer Gender: Other
Product Purchased: Garmin Forerunner
Date of Purchase: 2021-03-04
Ticket Type: Billing inquiry
Ticket Subject: Hardware issue
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

This is I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 00:17:14