Ticket ID: 4351
Customer Name: Katherine Reid
Customer Email: myersrachel@example.org
Customer Age: 67
Customer Gender: Male
Product Purchased: Sony Xperia
Date of Purchase: 2021-01-19
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?


We can use " I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 