Ticket ID: 7565
Customer Name: Christopher Cabrera
Customer Email: jennifer63@example.net
Customer Age: 48
Customer Gender: Other
Product Purchased: GoPro Action Camera
Date of Purchase: 2020-06-04
Ticket Type: Billing inquiry
Ticket Subject: Account access
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data? I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 07:20:24