Ticket ID: 6239
Customer Name: Sara Bell
Customer Email: jennahendricks@example.org
Customer Age: 70
Customer Gender: Female
Product Purchased: MacBook Pro
Date of Purchase: 2021-11-05
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

Connect to a connected I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 