Ticket ID: 3565
Customer Name: Mary Branch
Customer Email: matthew38@example.net
Customer Age: 30
Customer Gender: Other
Product Purchased: LG OLED
Date of Purchase: 2021-09-04
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

For those who have already started, here are some notes regarding I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 