Ticket ID: 1757
Customer Name: Frank Scott
Customer Email: jordanjorge@example.org
Customer Age: 55
Customer Gender: Other
Product Purchased: Amazon Echo
Date of Purchase: 2020-03-07
Ticket Type: Refund request
Ticket Subject: Delivery problem
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thanks.

I would love to help you with this. I know you I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 