Ticket ID: 7710
Customer Name: Jordan Collins
Customer Email: browningjohn@example.com
Customer Age: 59
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2020-08-02
Ticket Type: Billing inquiry
Ticket Subject: Network problem
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

If there's no password reset on your account, please use the instructions provided on I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 