Ticket ID: 8061
Customer Name: Jon Reed
Customer Email: jerrymarshall@example.com
Customer Age: 31
Customer Gender: Female
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2021-03-15
Ticket Type: Product inquiry
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

5.0 Thank you for using Etsy Shop and please help me achieve my goals, and please help me stay with my website so that I can maintain a I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 21:22:02