Ticket ID: 4988
Customer Name: Tammy Hernandez
Customer Email: mackenzie60@example.org
Customer Age: 70
Customer Gender: Male
Product Purchased: Fitbit Versa Smartwatch
Date of Purchase: 2021-05-14
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I understand that you may want to upgrade the product if all goes well. This also applies to refunds, so please review the information below and get on it. Thank I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 15:15:07