Ticket ID: 5203
Customer Name: Alexander Guzman
Customer Email: afranco@example.net
Customer Age: 65
Customer Gender: Other
Product Purchased: Sony Xperia
Date of Purchase: 2020-08-27
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. (Product Purchase) [ ] [ ] [ ] [ ] [ ]

I am sorry, this product does not include any of the features listed listed above, I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Closed
Resolution: Firm explain some option.
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 09:30:58