Ticket ID: 1101
Customer Name: Vanessa Medina
Customer Email: sanchezwilliam@example.org
Customer Age: 43
Customer Gender: Male
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-02-10
Ticket Type: Billing inquiry
Ticket Subject: Network problem
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

Unfortunately, we are not aware of any updates or fixes yet The issue I'm facing is intermittent. Sometimes it works fine, but other times it acts up unexpectedly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 21:17:52