Ticket ID: 6339
Customer Name: Jennifer Davis
Customer Email: charlene66@example.net
Customer Age: 59
Customer Gender: Female
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2021-04-03
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? *pause* {slowly} Can we try calling an ambulance? *c I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 