Ticket ID: 5442
Customer Name: Phyllis Jordan
Customer Email: sgalvan@example.net
Customer Age: 52
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2020-01-31
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

[30:45:38]EMOTE: *no key*/(monkey (6)) : <b>The monkey (6)</b> scratches. I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 18:47:36