Ticket ID: 81
Customer Name: Sarah Lee
Customer Email: dclark@example.net
Customer Age: 50
Customer Gender: Other
Product Purchased: Microsoft Office
Date of Purchase: 2021-03-22
Ticket Type: Technical issue
Ticket Subject: Product recommendation
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 07:27:28