Ticket ID: 5288
Customer Name: Aaron Reese
Customer Email: dlindsey@example.org
Customer Age: 21
Customer Gender: Male
Product Purchased: Asus ROG
Date of Purchase: 2020-08-06
Ticket Type: Product inquiry
Ticket Subject: Software bug
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

A. As a matter of fact, no. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 