Ticket ID: 3597
Customer Name: John Bond
Customer Email: jharris@example.com
Customer Age: 48
Customer Gender: Male
Product Purchased: Nintendo Switch Pro Controller
Date of Purchase: 2020-12-27
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If it's still possible to get it, feel free to email us. I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 00:58:19