Ticket ID: 3880
Customer Name: Lynn White
Customer Email: wflores@example.org
Customer Age: 53
Customer Gender: Male
Product Purchased: MacBook Pro
Date of Purchase: 2021-06-06
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? This will take some time as you just need to add the credit card to your list but I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 