Ticket ID: 1326
Customer Name: Joshua Young
Customer Email: clewis@example.com
Customer Age: 35
Customer Gender: Female
Product Purchased: GoPro Action Camera
Date of Purchase: 2020-05-19
Ticket Type: Refund request
Ticket Subject: Hardware issue
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

How can I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 