Ticket ID: 411
Customer Name: Debra Ramirez
Customer Email: robertsonjohn@example.net
Customer Age: 33
Customer Gender: Female
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-08-12
Ticket Type: Cancellation request
Ticket Subject: Product recommendation
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? I'm sorry. I can't talk to anybody, and, in the event I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Chat
First Response Time: 2023-06-01 19:28:00