Ticket ID: 5493
Customer Name: Barry Matthews
Customer Email: jclark@example.org
Customer Age: 48
Customer Gender: Other
Product Purchased: Nest Thermostat
Date of Purchase: 2021-11-27
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Is there a way you can fix this issue?

I am using the I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 