Ticket ID: 5655
Customer Name: Jacob Robinson
Customer Email: lopezrichard@example.org
Customer Age: 30
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2021-08-16
Ticket Type: Cancellation request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 