Ticket ID: 2762
Customer Name: Katie Anderson
Customer Email: emay@example.net
Customer Age: 49
Customer Gender: Male
Product Purchased: Google Nest
Date of Purchase: 2020-05-02
Ticket Type: Billing inquiry
Ticket Subject: Account access
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? <michael_cat> I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 16:21:18