Ticket ID: 2134
Customer Name: Steven Harvey
Customer Email: kevinkelly@example.org
Customer Age: 44
Customer Gender: Male
Product Purchased: iPhone
Date of Purchase: 2021-06-05
Ticket Type: Billing inquiry
Ticket Subject: Refund request
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account?

Note For Microsoft® Outlook 2010 and later users, the following authentication is available for I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 01:43:56