Ticket ID: 830
Customer Name: Cindy Cervantes
Customer Email: robertchavez@example.net
Customer Age: 24
Customer Gender: Female
Product Purchased: Xbox
Date of Purchase: 2020-02-01
Ticket Type: Refund request
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If you feel it is fine with me, please give it a try. But it may take 4-5 days until you can get this issue resolved once. As I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 00:45:45