Ticket ID: 146
Customer Name: Gregory Zhang
Customer Email: marie15@example.org
Customer Age: 46
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2020-10-12
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

If nothing else, please do.

(Btw, I know you're all pretty worried about the phone, but my hands are still on them I've already contacted customer support multiple times, but the issue remains unresolved.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 15:24:59