Ticket ID: 4796
Customer Name: Logan Myers
Customer Email: zkim@example.net
Customer Age: 50
Customer Gender: Male
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2021-03-31
Ticket Type: Refund request
Ticket Subject: Refund request
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them?

First of all, the package name appears as if it is I've tried different settings and configurations on my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 