Ticket ID: 5024
Customer Name: Matthew Jones
Customer Email: mrobbins@example.com
Customer Age: 39
Customer Gender: Female
Product Purchased: Sony PlayStation
Date of Purchase: 2021-09-30
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-01 17:14:56