Ticket ID: 3768
Customer Name: Lauren Macias
Customer Email: richardbolton@example.org
Customer Age: 38
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2021-01-25
Ticket Type: Billing inquiry
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.


*I'm having an issue with my product. Please assist.


*I'm having an issue with my product. Please assist.


* I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 00:14:10