Ticket ID: 8177
Customer Name: William Romero
Customer Email: frederick71@example.com
Customer Age: 21
Customer Gender: Other
Product Purchased: MacBook Pro
Date of Purchase: 2020-04-14
Ticket Type: Technical issue
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 08:32:50