Ticket ID: 213
Customer Name: Kevin Moore
Customer Email: banksbrittany@example.com
Customer Age: 34
Customer Gender: Female
Product Purchased: GoPro Action Camera
Date of Purchase: 2021-04-15
Ticket Type: Technical issue
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

Thank you

Mara G

We're sorry, an error occurred while processing your order. Please try again in 2 to 3 hours. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 