Ticket ID: 8272
Customer Name: Patrick Hall
Customer Email: william43@example.org
Customer Age: 20
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-05-06
Ticket Type: Product inquiry
Ticket Subject: Payment issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? What's the most important functionality for a developer to have in this project I'm using the original charger that came with my {product_purchased}, but it's not charging properly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 23:53:58