Ticket ID: 1698
Customer Name: Mr. Nicholas Bush
Customer Email: peter74@example.com
Customer Age: 41
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2021-03-06
Ticket Type: Cancellation request
Ticket Subject: Delivery problem
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? The software is stable and the error message has a nice message on the This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 