Ticket ID: 6284
Customer Name: David Moore
Customer Email: ryoung@example.com
Customer Age: 35
Customer Gender: Male
Product Purchased: Google Pixel
Date of Purchase: 2020-09-30
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm facing issues logging into my {product_purchased} account. It says my account is locked. What should I do to unlock it? I would use the phone's lock screen option - enter "Yes" on my screen then wait I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 