Ticket ID: 2047
Customer Name: Matthew Walker
Customer Email: warerachel@example.org
Customer Age: 30
Customer Gender: Female
Product Purchased: HP Pavilion
Date of Purchase: 2020-09-11
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? Can I just keep all those files and folders for free, or does I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 2023-06-01 06:44:47