Ticket ID: 407
Customer Name: Lisa Martinez
Customer Email: ofritz@example.org
Customer Age: 54
Customer Gender: Female
Product Purchased: MacBook Pro
Date of Purchase: 2020-03-11
Ticket Type: Refund request
Ticket Subject: Data loss
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

First the first thing to do is try to find the correct resolution. I rely heavily on my {product_purchased} for my daily tasks, and this issue is hindering my productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 