Ticket ID: 8169
Customer Name: Rebecca White
Customer Email: matthew09@example.org
Customer Age: 66
Customer Gender: Male
Product Purchased: Amazon Echo
Date of Purchase: 2021-06-06
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 13:16:39