Ticket ID: 3824
Customer Name: William Kennedy
Customer Email: steven38@example.org
Customer Age: 70
Customer Gender: Other
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-03-09
Ticket Type: Billing inquiry
Ticket Subject: Product recommendation
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution?

You may request a complete solution later after the sale, if you have I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 