Ticket ID: 2945
Customer Name: Tammy Davis
Customer Email: david50@example.com
Customer Age: 58
Customer Gender: Male
Product Purchased: Philips Hue Lights
Date of Purchase: 2021-10-18
Ticket Type: Refund request
Ticket Subject: Network problem
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond.

This was kind of stupid to me I'm concerned about the security of my {product_purchased} and would like to ensure that my data is safe.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 