Ticket ID: 1744
Customer Name: Hunter Esparza
Customer Email: kennethross@example.com
Customer Age: 34
Customer Gender: Other
Product Purchased: Dyson Vacuum Cleaner
Date of Purchase: 2020-04-21
Ticket Type: Product inquiry
Ticket Subject: Product setup
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thanks in advance!"

In one of these tweets, he said his team I'm unable to find the option to perform the desired action in the {product_purchased}. Could you please guide me through the steps?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 