Ticket ID: 3397
Customer Name: Raymond Mitchell
Customer Email: whitelarry@example.net
Customer Age: 60
Customer Gender: Female
Product Purchased: Sony Xperia
Date of Purchase: 2020-08-20
Ticket Type: Billing inquiry
Ticket Subject: Data loss
Ticket Description: I've encountered a data loss issue with my {product_purchased}. All the files and documents seem to have disappeared. Can you guide me on how to retrieve them? This is not for me to discuss, as there are some limitations with I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 