Ticket ID: 7774
Customer Name: Lisa Murphy
Customer Email: samantha60@example.org
Customer Age: 22
Customer Gender: Male
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-06-12
Ticket Type: Product inquiry
Ticket Subject: Product recommendation
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

Solution 8: Start I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 