Ticket ID: 3005
Customer Name: David Jones
Customer Email: sanchezanthony@example.net
Customer Age: 62
Customer Gender: Female
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-01-14
Ticket Type: Product inquiry
Ticket Subject: Installation support
Ticket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?

Update #2 - January 17, 2013

I'm now I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 11:35:45