Ticket ID: 4068
Customer Name: Michael Butler
Customer Email: carlosmurray@example.org
Customer Age: 60
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-06-19
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I asked someone who had purchased from my website about this. It was a gift they did to support their team. They did not show the pictures for what I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 16:47:05