Ticket ID: 8111
Customer Name: Laura Simmons
Customer Email: morgandavid@example.net
Customer Age: 34
Customer Gender: Other
Product Purchased: Sony 4K HDR TV
Date of Purchase: 2021-03-18
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 04:25:17