Ticket ID: 1915
Customer Name: Jonathan Jones
Customer Email: deniseyoung@example.net
Customer Age: 45
Customer Gender: Other
Product Purchased: Microsoft Office
Date of Purchase: 2020-09-28
Ticket Type: Technical issue
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist..NET is being a big hit by the {product_purchased}. Please assist..NET is being a big hit by the developers. The amount of I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 14:44:33