Ticket ID: 7728
Customer Name: Jasmine Diaz
Customer Email: janetturner@example.net
Customer Age: 57
Customer Gender: Other
Product Purchased: Canon DSLR Camera
Date of Purchase: 2020-06-11
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? I've tried using different cables, adapters, or peripherals with my {product_purchased}, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 