Ticket ID: 606
Customer Name: Nicholas Zavala
Customer Email: wardamber@example.com
Customer Age: 50
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2020-02-04
Ticket Type: Billing inquiry
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

I see you're having troubles.

That's the "I got it" message that would come to mind. Maybe it was something more complicated than I've noticed a sudden decrease in battery life on my {product_purchased}. It used to last much longer.
Ticket Status: Open
Resolution: 
Ticket Priority: Low
Ticket Channel: Social media
First Response Time: 