Ticket ID: 5227
Customer Name: Kayla Ballard
Customer Email: paulhill@example.com
Customer Age: 61
Customer Gender: Female
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2021-11-23
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. Thanks!"

"As if this would help, this isn't going to go smoothly either…."

"My apologies, I apologize for getting in such I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Open
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 