Ticket ID: 8448
Customer Name: Devin Parsons
Customer Email: jonathanfox@example.org
Customer Age: 51
Customer Gender: Other
Product Purchased: GoPro Hero
Date of Purchase: 2020-07-12
Ticket Type: Refund request
Ticket Subject: Installation support
Ticket Description: There seems to be a hardware problem with my {product_purchased}. The screen is flickering, and I'm unable to use it. What should I do?

In order to remove the screen, just remove all the components, except I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 18:00:58