Ticket ID: 1214
Customer Name: Robert Brown
Customer Email: benjamin44@example.net
Customer Age: 51
Customer Gender: Male
Product Purchased: Autodesk AutoCAD
Date of Purchase: 2020-02-15
Ticket Type: Product inquiry
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. If you have an order with the product in hand, please provide an amount in the field below that corresponds to how much you are wanting (minimum 2.25 USD I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Chat
First Response Time: 2023-06-01 02:55:35