Ticket ID: 2963
Customer Name: Rachael Adams
Customer Email: christina46@example.org
Customer Age: 41
Customer Gender: Female
Product Purchased: Canon DSLR Camera
Date of Purchase: 2020-06-04
Ticket Type: Technical issue
Ticket Subject: Product setup
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?

No structured updates are made with the application. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 2023-06-01 20:34:49