Ticket ID: 3101
Customer Name: Joseph Huffman
Customer Email: james02@example.org
Customer Age: 27
Customer Gender: Male
Product Purchased: iPhone
Date of Purchase: 2021-03-18
Ticket Type: Cancellation request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. — Mike O'Sullivan (@MikeO'Sullivan) January 9, 2015

As the tweet went viral online, more and more people shared their complaints about both I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 