Ticket ID: 5434
Customer Name: Kevin Duke
Customer Email: justin60@example.net
Customer Age: 59
Customer Gender: Other
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-02-25
Ticket Type: Refund request
Ticket Subject: Software bug
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 06:05:23