Ticket ID: 191
Customer Name: Regina Castillo
Customer Email: smithterri@example.com
Customer Age: 70
Customer Gender: Other
Product Purchased: iPhone
Date of Purchase: 2021-02-09
Ticket Type: Refund request
Ticket Subject: Product setup
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

The product you purchased is the same as the item that you ordered when that order was delivered.

Note: If you are using one of the many I've tried troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 03:09:06