Ticket ID: 4032
Customer Name: Erika Brewer
Customer Email: jessica79@example.org
Customer Age: 46
Customer Gender: Female
Product Purchased: Samsung Soundbar
Date of Purchase: 2021-11-03
Ticket Type: Billing inquiry
Ticket Subject: Installation support
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem? - Download any of the following: - http://www.konlipt I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Social media
First Response Time: 2023-06-01 07:56:19