Ticket ID: 2897
Customer Name: Emma Ward
Customer Email: dmorse@example.net
Customer Age: 34
Customer Gender: Female
Product Purchased: iPhone
Date of Purchase: 2021-06-19
Ticket Type: Cancellation request
Ticket Subject: Data loss
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

[15:34:50]ADMIN: PR_ACCESS_SETTL_GROUP:BY_CATEGORY:PREDATOR: I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Chat
First Response Time: 2023-06-01 12:42:19