Ticket ID: 6332
Customer Name: Eric Green
Customer Email: jcarrillo@example.com
Customer Age: 59
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2020-09-21
Ticket Type: Billing inquiry
Ticket Subject: Cancellation request
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

To clarify what I mean. If you don't have a product, you'll be able to use it on a new product.

You'll see I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 2023-06-01 14:04:01