Ticket ID: 3409
Customer Name: Claudia Delgado
Customer Email: shall@example.com
Customer Age: 59
Customer Gender: Other
Product Purchased: Xbox
Date of Purchase: 2020-04-13
Ticket Type: Technical issue
Ticket Subject: Installation support
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available?


Yes. Each time I try to perform a specific action, I've reviewed the troubleshooting steps on the official support website, but they didn't resolve the problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-05-31 23:29:19