Ticket ID: 4569
Customer Name: Maurice Moreno
Customer Email: alexissantana@example.org
Customer Age: 56
Customer Gender: Female
Product Purchased: LG Smart TV
Date of Purchase: 2020-08-04
Ticket Type: Refund request
Ticket Subject: Account access
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

I live in an I've checked the device settings and made sure that everything is configured correctly.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 16:59:32