Ticket ID: 4554
Customer Name: Matthew Hart
Customer Email: ashleybolton@example.net
Customer Age: 25
Customer Gender: Other
Product Purchased: Canon DSLR Camera
Date of Purchase: 2020-04-28
Ticket Type: Billing inquiry
Ticket Subject: Payment issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? Thanks to the staff at D.R.O.P. to identify those I've followed the troubleshooting steps mentioned in the user manual, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 