Ticket ID: 3621
Customer Name: Roberta Robinson
Customer Email: dmiller@example.org
Customer Age: 26
Customer Gender: Male
Product Purchased: GoPro Hero
Date of Purchase: 2020-05-22
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I've recently set up my {product_purchased}, but it fails to connect to any available networks. What steps should I take to troubleshoot this issue?

A couple of tests and I am able to fix it I've checked for software updates, and my {product_purchased} is already running the latest version.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Medium
Ticket Channel: Social media
First Response Time: 2023-06-01 13:16:55