Ticket ID: 6547
Customer Name: Shane Taylor
Customer Email: kirk14@example.net
Customer Age: 50
Customer Gender: Other
Product Purchased: Microsoft Xbox Controller
Date of Purchase: 2021-01-19
Ticket Type: Product inquiry
Ticket Subject: Network problem
Ticket Description: I'm unable to access my {product_purchased} account. It keeps displaying an 'Invalid Credentials' error, even though I'm using the correct login information. How can I regain access to my account?

You can I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Phone
First Response Time: 