Ticket ID: 7347
Customer Name: Matthew Alvarez
Customer Email: jeremycook@example.org
Customer Age: 43
Customer Gender: Male
Product Purchased: Apple AirPods
Date of Purchase: 2020-12-19
Ticket Type: Refund request
Ticket Subject: Network problem
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. What will happen?

When is the I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Open
Resolution: 
Ticket Priority: Critical
Ticket Channel: Chat
First Response Time: 