Ticket ID: 3263
Customer Name: Nicole Olson
Customer Email: valenzuelaashley@example.net
Customer Age: 57
Customer Gender: Other
Product Purchased: Fitbit Charge
Date of Purchase: 2020-06-16
Ticket Type: Refund request
Ticket Subject: Product recommendation
Ticket Description: My {product_purchased} is making strange noises and not functioning properly. I suspect there might be a hardware issue. Can you please help me with this? Thank You.

Hello. What is this? I believe that the hardware I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 15:05:53