Ticket ID: 1827
Customer Name: Regina Copeland
Customer Email: charlescooper@example.com
Customer Age: 31
Customer Gender: Other
Product Purchased: Fitbit Charge
Date of Purchase: 2020-04-14
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: I'm having an issue with the {product_purchased}. Please assist. I'm experiencing this issue on multiple devices of the same model, so it seems to be a widespread problem.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 05:37:29