Ticket ID: 8367
Customer Name: Lee Pearson
Customer Email: williamshaw@example.com
Customer Age: 62
Customer Gender: Female
Product Purchased: Microsoft Surface
Date of Purchase: 2020-12-15
Ticket Type: Cancellation request
Ticket Subject: Network problem
Ticket Description: The {product_purchased} is unable to establish a stable internet connection. It keeps disconnecting intermittently. How can I troubleshoot this network problem?

You may want to do some damage to the router or to your modem I've noticed a peculiar error message popping up on my {product_purchased} screen. It says '{error_message}'. What does it mean?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Phone
First Response Time: 2023-06-01 09:59:11