Ticket ID: 8118
Customer Name: Samuel Brooks
Customer Email: brenda22@example.net
Customer Age: 66
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2021-12-22
Ticket Type: Product inquiry
Ticket Subject: Account access
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue?

I'm trying to I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Phone
First Response Time: 2023-06-02 00:15:27