Ticket ID: 654
Customer Name: William Harding
Customer Email: johnsonaudrey@example.com
Customer Age: 32
Customer Gender: Male
Product Purchased: LG OLED
Date of Purchase: 2020-08-06
Ticket Type: Billing inquiry
Ticket Subject: Display issue
Ticket Description: My {product_purchased} crashed, and I lost all the data stored on it. Is there any way to recover the lost data?

Please write back with an explanation. I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Social media
First Response Time: 2023-06-01 17:04:43