Ticket ID: 3990
Customer Name: April Diaz
Customer Email: andrewwilson@example.net
Customer Age: 20
Customer Gender: Female
Product Purchased: Adobe Photoshop
Date of Purchase: 2020-03-05
Ticket Type: Product inquiry
Ticket Subject: Payment issue
Ticket Description: There seems to be a glitch in the {product_purchased} software. It freezes frequently, making it difficult to use. Can you please provide a solution? Thank you for your interest


3.4 Bug Fix:

0 I'm worried that the issue might be hardware-related and might require repair or replacement.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Phone
First Response Time: 2023-06-01 08:05:21