Ticket ID: 592
Customer Name: Alex Valdez
Customer Email: xgiles@example.com
Customer Age: 27
Customer Gender: Female
Product Purchased: Lenovo ThinkPad
Date of Purchase: 2020-05-09
Ticket Type: Refund request
Ticket Subject: Product compatibility
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? You can either use DNS or I've tried clearing the cache and data for the {product_purchased} app, but the issue persists.
Ticket Status: Open
Resolution: 
Ticket Priority: Medium
Ticket Channel: Email
First Response Time: 