Ticket ID: 3106
Customer Name: Nathan Dominguez
Customer Email: frances17@example.org
Customer Age: 39
Customer Gender: Other
Product Purchased: Samsung Soundbar
Date of Purchase: 2020-06-21
Ticket Type: Product inquiry
Ticket Subject: Product compatibility
Ticket Description: I'm having trouble connecting my {product_purchased} to my home Wi-Fi network. It doesn't detect any networks, although other devices are connecting fine. What can be done to resolve this issue? 1) Connect the router and I've recently updated the firmware of my {product_purchased}, and the issue started happening afterward. Could it be related to the update?
Ticket Status: Closed
Resolution: According me employee wide.
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 15:03:10