Ticket ID: 7986
Customer Name: Andrew Thompson
Customer Email: richardfoster@example.net
Customer Age: 35
Customer Gender: Male
Product Purchased: Bose SoundLink Speaker
Date of Purchase: 2021-05-12
Ticket Type: Cancellation request
Ticket Subject: Refund request
Ticket Description: I'm facing a problem with my {product_purchased}. The {product_purchased} is not turning on. It was working fine until yesterday, but now it doesn't respond. I'm in the process of changing my policy I've noticed that the issue occurs consistently when I use a specific feature or application on my {product_purchased}.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Low
Ticket Channel: Email
First Response Time: 2023-06-01 02:39:09