Ticket ID: 6531
Customer Name: Todd Brown
Customer Email: bradleygallagher@example.com
Customer Age: 47
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-06-09
Ticket Type: Refund request
Ticket Subject: Battery life
Ticket Description: I've forgotten my password for my {product_purchased} account, and the password reset option is not working. How can I recover my account? Thanks. I've performed a factory reset on my {product_purchased}, hoping it would resolve the problem, but it didn't help.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 19:00:35