Ticket ID: 1348
Customer Name: Kelly Mckenzie
Customer Email: kathleenbrock@example.net
Customer Age: 32
Customer Gender: Other
Product Purchased: Microsoft Surface
Date of Purchase: 2021-07-30
Ticket Type: Refund request
Ticket Subject: Payment issue
Ticket Description: I'm having an issue with the {product_purchased}. Please assist.

[27/12/2014, 5:23:33 PM] Remy: We have a case of the bot being a copycat of the original. This problem started occurring after the recent software update. I haven't made any other changes to the device.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: Critical
Ticket Channel: Email
First Response Time: 2023-06-01 10:05:39