Ticket ID: 678
Customer Name: Rebecca Phillips
Customer Email: angie93@example.com
Customer Age: 58
Customer Gender: Other
Product Purchased: Roomba Robot Vacuum
Date of Purchase: 2020-07-31
Ticket Type: Technical issue
Ticket Subject: Hardware issue
Ticket Description: I'm encountering a software bug in the {product_purchased}. Whenever I try to perform a specific action, the application crashes. Are there any updates or fixes available? Thank you.

What does this do? It takes you to I need assistance as soon as possible because it's affecting my work and productivity.
Ticket Status: Pending Customer Response
Resolution: 
Ticket Priority: High
Ticket Channel: Email
First Response Time: 2023-06-01 06:13:17