Meet Alex, a dedicated undergraduate student in Environmental Engineering at the University of Waterloo. Navigating the campus during late-night study sessions, Alex often finds themselves dealing with issues such as unresponsive service at the campus desk. Frustrated but persistent, they have tried to address these concerns despite the hurdles, demonstrating a commitment to improving the student experience for everyone. Balancing academics and late-night coding projects, Alex is known among friends for their problem-solving skills and unwavering determination to create a better campus environment.