Meet Jake, a diligent 3rd-year Computer Science student at the University of Waterloo. During his freshman year, he took on a part-time role as a tech support assistant for the Information Systems and Technology (IST) department, where he developed a knack for troubleshooting and helping fellow students navigate digital platforms like Quest. With a passion for innovation and problem-solving, he's always the go-to for tech-related issues among his friends. When not immersed in coding projects, Jake enjoys gaming and participating in hackathons to refine his skills.