Meet Alex, a diligent but sometimes overwhelmed second-year student studying Environmental Science. After facing unexpected challenges during the semester, Alex dropped a course but found themselves entangled in the university's bureaucratic process for refunds. With a determination to get it right, they navigated the maze of phone calls to the finance department, showcasing their patience and resolve. Balancing classes, a part-time job, and a passion for sustainability, Alex is always eager to share tips and advice with fellow students who might find themselves in similar situations.