**Persona:** Alex, a reserved second-year engineering student at the University of Waterloo, is known for their discreet nature and preference for one-on-one interactions over large social gatherings. Coming from a small town, Alex finds comfort in private conversations and often seeks help from classmates through direct messages rather than in public forums. Aspiring to innovate in sustainable technology, they are eager to share ideas but prefer to keep discussions under wraps until they feel more confident.