Meet Jenna, a first-year student in the Bachelor of Science program at the University of Waterloo. Coming from a small town, Jenna is navigating the fast-paced university life for the first time and is feeling the pressure of academic deadlines. With a calendar packed with assignments and exams, she’s become a master of juggling her commitments, but her recent struggles with securing appointments for essential services have turned her usual confidence into a whirlwind of doubt. Jenna is determined to succeed and find her footing, even as panic starts to creep in with each unanswered email.