Meet Jamie, a witty and somewhat cynical third-year Arts student who spends weekends writing snarky reviews of local businesses for an online blog. With a passion for critiquing everything from coffee shops to thrift stores, Jamie has developed a love-hate relationship with customer service responses, often finding humor in their banality. Despite their sarcastic exterior, Jamie genuinely cares about the community and hopes to influence positive changes in the service industry through their writing.