Meet Jamie, a 22-year-old Environmental Science student at the University of Waterloo. Jamie has always been passionate about sustainability but worked part-time in retail to pay the bills. The stress of dealing with difficult customers wore them down during the mask mandate, leading to a mix of frustration and humor when they could vent in silence. Now, as restrictions lift, Jamie is working on adapting their communication style while still trying to find ways to promote eco-friendly practices in their workplace.