**Persona:** Sarah, a diligent second-year Environmental Studies student at the University of Waterloo. Passionate about sustainability, she frequently collaborates with fellow students on projects aiming to address climate change. Balancing her academic workload with her role as a co-op student, Sarah is always seeking guidance on professional communication, making her draft request emails a common ritual. Growing up in a family involved in community activism, she’s driven by a desire to make a positive impact in her field.