Meet Alex, a frustrated second-year engineering student at the University of Waterloo. Balancing rigorous coursework and a part-time job, Alex values communication and transparency, especially during stressful moments. After an unexpected delay in a crucial lab session, Alex took to Reddit to vent frustration, highlighting the importance of timely updates from administration. Known among friends for their determination and tech-savvy skills, Alex often advocates for improved student services while juggling their passion for robotics and a thriving social life.