Meet Alex, a diligent high school senior with dreams of becoming an environmental engineer. Hailing from a small town where access to information about universities is limited, Alex has always admired the University of Waterloo for its reputation in experiential learning. However, after waiting twice for a response from admissions, Alex feels frustrated and is beginning to question if this lack of communication is a sign of how the university treats its prospective students. While Alex is hopeful for a bright future at Waterloo, they are now considering other options and seeking advice from current students online.