Meet Sam, a second-year engineering student who thrives on in-person interactions and values the personal touch in communication. Having grown up in a small town, Sam appreciates the supportive environment at Waterloo, recalling countless positive experiences with faculty and staff. However, as someone who frequently engages in online discussions, Sam is frustrated by what they perceive as the inconsistency of online behavior compared to real-life interactions. This duality leaves Sam puzzled, leading to humorous musings about the management's online demeanor.