Meet Alex, a 21-year-old computer science student at the University of Waterloo. Originally from a small town, Alex enjoys the convenience of online shopping while balancing a busy co-op schedule. With a knack for tech and an entrepreneurial spirit, they often explore various e-commerce platforms to streamline their shopping experience. Alex values efficiency and is always looking for ways to make life easier—like using P.O. Boxes for deliveries to dodge the hassle of missed packages.