Meet Alex, a first-year Health student at the University of Waterloo with a passion for social justice. Having volunteered in various advocacy roles throughout high school, Alex often finds themselves frustrated with the bureaucratic systems that seem to dehumanize individuals in need. They frequently engage in lively discussions about the importance of empathy in leadership and are determined to bring change to institutional practices. Despite their idealism, Alex often grapples with the reality of navigating university life, making this comment a reflection of their ongoing struggles to balance care and efficiency in their pursuits.