Meet John, a 32-year-old civil engineering graduate from the University of Waterloo, who now works as a city planner. Growing up in a small town, he has always been passionate about improving infrastructure and public services. After experiencing the challenges of winter road maintenance firsthand during his university years, John often shares his expertise and frustrations on community forums, advocating for better urban planning and efficiency in city services. He finds himself reminiscing about those slower winter days while balancing the demands of his busy career.