Meet Alex, a 21-year-old Environmental Studies student who moved to Waterloo from a small town with soft water. Passionate about sustainability, Alex often experiments with eco-friendly hair products but has struggled with the hard water in the city, which leaves their hair feeling dry and unmanageable. Frustrated by less-than-ideal haircuts despite seeking out the best local barbers, Alex frequently shares their experiences in the hopes of connecting with others who face similar challenges while navigating life as a student.