Retail sector ranks first in customer service:
In eGain's latest research, North American retail sector ranked first overall in customer service.
``The retail industry -- the largest private sector employer -- rebounded from a dismal March and added 29,000 jobs in April, indicating that retailers remain cautious but are seeing signs of an improving economy, and as a result, added to their payrolls heading into the summer,'' said NRF President and CEO Matthew Shay.