London Borough launches customer service quality initiative
The London Borough of Richmond upon Thames has launched a new customer service quality initiative focused on improving service across all its customer touch points' in a bid to resolve more customer problems at first point of contact, avoid unnecessary customer contacts, and deliver greater cost value.
Verizon Wireless made significant improvements in customers' satisfaction with customer service calls in 2012, according to the latest study on phone-based customer service quality conducted by Vocal Laboratories Inc..