Peak5 improves overall customer satisfaction
The PerformanceEdge Group of Aspect Software, Inc., a company solely focused on unified communications for the contact center, today announced that Peak5, a privately held loan servicing provider, has reduced call abandonment from 10 to 3 percent and improved overall customer satisfaction by implementing PerformanceEdge workforce management in its contact center.
A second year of price cuts, competitive energy deals and improved customer service has seen energy suppliers' customer satisfaction levels soar to an all-time high, according to the latest independent Customer Satisfaction Report published by uSwitch.com, the independent price comparison and switching service.