First Capital Connect could be stripped of franchise after cancellations and delays
First Capital Connect could be stripped of its franchise after ``unacceptable'' cancellations and delays caused by industrial action in a row over pay and Sunday working, the transport secretary has warned.
Franchisors need to act more like banks by providing early and ongoing support and advice to their franchisees, particularly those that appear to be sailing on choppy financial waters, a business advisory company says.