ECSI selects inContact to power customer service and client support contact centers
inContact, the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that ECSI, the leading provider and partner for the education industry, selected the inContact call routing solution to power its customer service and client support contact centers.
eTelecare Global Solutions, a Philippines-based BPO services provider, has expanded an agreement with a telecommunications provider whereby it will provide an additional queue to the client's inbound sales program.