I do apologise about this, as the account holder is not yourself we would need #NAME# to contact us to confirm her details, once she has done this and has confirmed she is happy for us to discuss the order with yourself we can then look at the previous correspondence for you.
抱歉，帐户持有人不是您，必须由 #NAME# 本人与我们联系，确认她的详细信息，等她确认同意我们与您讨论订单后，我们可以为您查找以前的通信内容。