"We can't get any money back and to change the company want double what I've already paid in fees. I'm very disappointed and upset as we're packed and ready to go."
“我们拿不到退款，而且改签的话航空公司要求我们支付两倍的价钱。我真的很失望很苦恼，我们明明都收拾好行李准备出发了。“