I do apologise about this, we must gain permission from the account holder to discuss an order with another person, I apologise if this was done previously, however, I would not be able to discuss this with yourself without the account holders permission.
很抱歉，我们在获得帐户持有人的许可后才能与其他人讨论订单，如果以前这样做过，那么我道歉，但我在没有获得帐户持有人的许可之前，还是不能讨论这个。