I am really sorry for the inconveniences, you can reply my email and I will gladly continue assisting you personally, or you can open a new interaction with us as you prefer, we are happy to help you.
非常抱歉给您带来了不便，您可以回复我的邮件，我很乐意继续帮助您，您也可以根据您的喜好与我们开启新的互动，我们愿意帮助您。