If a Symantec service representative is unable to remove a virus from your device, then you may receive a full refund on the actual price paid for the Norton subscription, or if a Norton bundle, the total Norton bundle price paid (net of any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable) and only for the current paid subscription service period for that subscription or subscription bundle.
如果赛门铁克服务代表无法清除您的设备中的病毒，那么您可以按照在订阅诺顿时实际支付的价格获得全额退款；如果是诺顿捆绑包，则可以按照诺顿总包价格（扣除获得的任何折扣或收到退款，减去任何运输费、处理费和适用的税费，但在可退还运输费、处理费和税费的某些州和国家除外）获得全额退款，但仅限该订阅或订阅捆绑包的当前付费订阅服务期间。