How to transition your organisation to digital by your own design?
March 26, 2022 1:46 pm
Legrand sets out the three key areas that need to be in place to ensure a strong integration of digital in your TEC service
With any digital transition you have to be careful to include and educate everyone for the journey. An example of this is the Digital-Analogue switchover that impacts the Technology Enabled Care services (TECs). The transition means that the old public switched telephone network (PTSN) will be switched off in 2025 and replaced with the digital packet switched (IP data) network.
Digital benefits to TECs
The switch from analogue to digital for TECs means that health, housing and social care providers are becoming more aware of the data flowing from TECs systems, and the potential this connectivity has to predict when someone’s health might deteriorate. By using digital intelligence, carefully sourced while considering permissions to collect data, to identify people at risk of an increasing social care or health need, care professionals can put pre-emptive measures in place.
Early interventions give individuals more control and empower them to maintain their independence for longer. This proactive approach reduces pressure on the council, NHS services and housing associations. This ultimately improves flexibility and creates a more sustainable future for the health and social care industry.
So what is digital inclusion? It is a socio-technological process that encompasses individuals, communities and vulnerable groups being able to have access and digital skills to use technology, and therefore being able to participate and benefit in today’s growing internet sector.
The premise of digital inclusion is fairly simple but requires all parties to embrace the change. A change could be caused by an external factor e.g. the government introducing a new law, or an internal factor such as an organisation understanding a technological development that could benefit their efficiency.
Right place, right use, right time
Introducing new technology and processes requires a period of time that is suitable for a transition. You may ask yourself when is the right time to introduce new technology? The answer is on a case by case basis because each organisation is different. Some may require longer to transition because of an embedded culture.
In the case of the TECs the transition is necessary because in 2025 the old processes will be removed regardless of the organisation’s choices. Introducing new technology always needs to improve a process or area of a business. There is no point in introducing new methods without seeing a real need for change.
The power to transform
Digital solutions have the power to transform an organisation however, it needs to be integrated into every area to thrive. Digital components can’t work in isolation, they need to be adopted by all departments.
A main factor of a positive digital transformation is the governance, boards and organisational leaders that are implementing the changes. There are three key areas that need to be in place to ensure a strong integration; ensure all board members understand the issue, lead by example and have a place of culture that supports digital adoption.