Ever since humans came into being, they are continuously evolving and changing. Many technologies are changing our thought-process, helping us shaping the future, and changing our views about certain things. Out of all the technologies that have changed humans for good, AI is considered the most potential and notable one.
AI or Artificial Intelligence has helped humans to perform excellently, quickly, and error-free in areas where its implementation was done. When observed closely, we will get to know that its penetration is deeper than we think. With its impressive automation, it has helped humans at every work front.
All the latest of all the AI technologies, conversational AI is now changing the way humans used to communicate. Resources like chatbots, sales bots, internet phone system and cloud telephony are ways that bring AI into humans’ communication and make it better, quicker, and data-driven by putting minimalistic efforts.
AI bringing life to communication
Have you ever tried asking Alexa about your name?
She will reply to you back if your data is fed into the system. You will get a reply ‘Yes, I know you, John.’ A machine recognizing you feels great. Doesn’t it? This is the power of AI.
Unlike the previous situation, communication is not mechanical now. AI has brought life to it. For example, chatbots established on your website can easily recognize the caller/object/action/ motives and interpret the whole conversation based on a human’s perception.
Depending upon the level of AI implemented, some of the chatbots can record the human conversation said or written and reply accordingly without any glitches. Using the Natural Language Processing, or NLP, it interprets what a human is about to say beforehand and helps you communicate in a more personalized manner.
Using machine learning, your chatbot can easily find out what the customer is going to ask and keep the answer ready, guides you about how to proceed, and even generate solutions based on current communication then and there. This way AI is bringing life to human communication which was highly mechanical earlier.
AI is making communication automated
Gone those days when you have to pick up a diary and dial a number just to communicate with a person. Now, AI is here to automate many such redundant jobs at the workplace and speed-up communication at every front. For example, your virtual phone system comes with an auto-dialer facility. Using this feature, you can save your frequently dialled numbers and just make the calls using a single tap or voice command.
You need not dial a number each time to communicate with a particular person with your AI-powered business phone number. Siri, Apple’s voice assistant, is also doing the same for you. You just tell her ‘Hey Siri, call Peter’ and the job will be done.
Going a step forward, AI is bringing top-notch automation in your virtual phone system. You need not to do manual call recording with it. As soon as the call gets connected, the recording starts automatically. Based on your call inputs, it updates the database as well.
Reporting and analysis is tedious but a crucial part of your business operation. Using AI-powered business VoIP phone service, you can keep yourself free for doing tedious calculations and analysis. It can be done automatically.
Earlier, communication, especially the business one, was lacking big time in customization and personalization. For example, your sales team used to pitch the said products to all the customers without knowing whether the customer requires it or not.
Since the launch of conversational AI, it has become more data-driven, to-the-point, and customized. As soon as your sales team starts dialing a number, your AI-powered business phone system will bring past sales history of that customer and help you recognize whether the pitched customer fits in or not.
Not only this. Based on the past purchase history, AI can help you create custom content that appeals more to the customers. Starting from the blogs, sales messages, pop-up notifications, offers, and many other things can be customized over a fingertip using AI.
When communication is backed with data that is highly customized, chances are high that you will get a positive outcome. Many businesses have already experienced high sales and reduced customer churn after the implementation of AI offered by the virtual phone system. Seeing the competition, we can easily conclude that you should also do the same to be in the race.
AI is one technology that is here to make things easier and better for humans. When implemented right in communication, it can empower communication better than one could ever imagine. So, as a business, if you want to have data-driven, customized, and growth-specific communication, buy the AI-powered business phone system today and get hold over all of this in the easiest manner possible.