When you apply for our services we may ask for identification information. This could include your name, address, contact details and date of birth. We may also collect your tax file number if we are authorised to collect it and if you choose to supply it.
Throughout the life of our service, we may collect and hold additional personal information about you.
We also collect information from you electronically. For instance, when you visit our website or complete issued questionnaires.
Much of the information we hold about you will be stored electronically in secure data centres which are located in Australia and owned by either the Locumsgroup or external service providers. Some information we hold about you will be stored in paper files. We use a range of physical and electronic security measures to protect the security of the personal information we hold.
We take reasonable steps to destroy or permanently de‑identify any personal information after it can no longer be used.
We may also provide personal information about our customers to organisations outside Locumsgroup. To protect personal information, we only commence engagements with product providers who also have strong privacy policies and comply with the Privacy Act.
We will use your personal information to offer you services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by a member of Locumsgroup or Braxton Chase. We may offer you products and services by various means, including by mail, telephone, email, SMS or other electronic means, such as through social media or targeted advertising through Locumsgroup or Braxton Chase websites.
We may collect information from you electronically, for instance through internet browsing, mobile or tablet applications.
We won't ask you to supply personal information publicly over Facebook, Twitter, or any other social media platform that we use.
Sometimes we may invite you to send your details to us via private messaging, for example, to answer a question about your finances.
You may also be invited to share your personal information through secure channels to participate in other activities, such as competitions.
If we refuse your request to correct your personal information, you also have the right to request that a statement be associated with your personal information noting that you disagree with its accuracy.If we refuse your request to access or correct your personal information, we will also provide you with information on how you can complain about the refusal.
The Australian Financial Complaints Authority (AFCA) can consider most privacy complaints involving providers of financial services.