The Survey WOW Way can be used in regards to new installs, service calls, or front counter issues when visiting a local WOW office. Those who take the New Install/Service Call Survey will have to provide the technicians ID number (this number should be on the WOW sales receipt), how long ago the WOW service call took place, and what type of service call (i.e. cable, Internet, phone). Those taking the front desk counter survey will be asked to provide the Customer Care Representative ID number, how long ago the counter visit took place, and the purpose of the visit. Once the survey is completed the customer can opt in to receive information about service enhancements or new product introductions that WOW may be using in the future.
Besides cable the firm also provides landline telephone and broadband Internet services to their customers. WOW is managed by the stern task masker Steven Cochran who is listed as the Chief Executive Officer and President.
Current WOW customers who refer a friend can earn a $25 credit on a future bill and their friend will also receive a $25 off credit. Please note an email address is not required in order to take advantage of the WOW refer a friend program as WOW! will provide the customer with a referral code which can be provided to the friend to use when they sign up for service with WOW!.