When will my gear be shipped?
All gear is handmade to order by our awesome JS-TEAM out of the freshest Italian fabrics, meaning you get the most amazing gear you will have ever own.
It currently takes us around 20-25 working days for us to hand make your gear before shipping.
Yehp, there is more to us, so there is more help for you below!
Ordering online is as simple as selecting what you need and using the shopping cart function. You can also create an account, this means you can easily log in to our site, access your account information and pay online.
Can I use more than one voucher code per order?
We can only accept discount code per order.
Until we approve your order to be made, your order status is "Awaiting processing" - you can cancel it at any time while your order is in this status.
Please always email [email protected] to see what we can do for you.
This can be done by signing in, and going to 'My Account'. Click on 'My Orders' to view all your orders to date.
We ship all over the world so please place a TEST ORDER on our website to check if we are able to ship to your country. However, extra shipping costs may apply if you live in areas that are difficult to ship to.
How much will it cost to ship my order? And how long will it take to arrive?
All orders are handmade to order out of the freshest Italian fabrics, meaning you get the most amazing gear you will have ever own.
DHL ECONOMY POST, this is an economy shipping method (14-21 working days) for a MAXIMUM of 4 ITEMS. Your order is tracked from us to your countries border. Once your order arrives in your country, it is entered into your countries postal system, and they will make final delivery. Most countries, recognise international tracking codes so you'll be able to track to your address, but some don't. Unlike DHL Express, the contents of the parcel is NOT insured. This means, if your order is lost in transit, or stolen, JustSaiyan is not liable to replace the goods.
At times we may also use FedEx Express Shipping for various orders where DHL may have no service, delivery takes between 3-6 days after order status has changed to "shipped".
NOTE: We ONLY have service for APO or FPO addresses shipped using DHL POST . If you order and use an APO or FPO address and select DHL Express we will contact you for an alternative shipping address and or ask to downgrade your shipping for us to send you your amazing gear.
Please note that the Christmas period, is the busiest period of the year for shipping globally. From now on (14th November 2017), there may be additional shipping delays that JustSaiyan has no control over.
DHL Express is a premier service, and will try their very best to ensure there are zero delays in delivery.
DHL Post is a tracked, economy service. DHL assures us they will do their best to deliver your order to your country within the timeframe. However, your countries postal service may be overloaded, and this is where potential delays may happen.
The buyer is liable for payment of any country import tax/duty, vat, gst at the time of entry into the country of destination. JustSaiyan makes every effort to reduce the chance of duties and sales taxes being charged by customs agencies. Our packaging, labelling and documentation are designed accordingly. However, we do not accept any responsibility for any taxes or duties charged. To find out more information about import taxes / duties and vat or gst please contact your local customs office.
Yes you can while your order status is in "Awaiting processing" however no changes can be made once the order status is in "Processing", so make sure you triple check your order before you place it.
Currently we are not able to right now, as we currently hand make each piece of gear to order and run no stock. Please refer to the sizing guides HERE before placing an order.
All products go through a quality control check before being sent to you. However, if any products have a manufacturing defect i.e ripped or torn when you open the package before being worn, let us know by taking a picture and emailing [email protected] with your order number.
How long will our products last? What are your washing instructions?
Our products are designed to last and colours will NEVER FADE.
Nice, You have been wearing your Gear!!!
Now you want to know how to keep that awesome design looking good after washing. We recommend that all our Gear be gentle machine washed to maintain their quality.
Do not use any bleach or stain remover on the gear, this will potentially harm the fabric.
Put the top back on!!
Disclaimer: JustSaiyan Gear Limited sports clothing brings together high end fabrics and cutting patterns with flawless hand drawn artwork to create unique clothing designs that perfectly fit the human form and allow fans to express their passion for anime.
JustSaiyan Gear Limited is not licensed by, affiliated with or endorsed by the creators of any anime series.