The learning activities for this course will incorporate activities based around three topics and all are detailed and maintained on the Learning Hub for this course. Please refer to the Learning Hub where the topics are under the links for weeks 1 to 16.
This course can be completed by successful application of Recognition of Prior Learning (RPL) or by completing the course online over 16 weeks. All information regarding RPL's and the course materials, activities and assessments can be located in the Learning Hub for this course.
The above schedule and assessments are subject to change at the co-ordinators discretion. Mid semester break will be from 13 April, 2017 to 19 April, 2017. Classes will resume from 20/04/2017.
Government Legislations on OHS, Equal Employment Opportunity, Code of conduct.
No Text has been prescribed for this course. All materials will be supplied through Learning Hub.
produce a report which identifies and recommends ways to improve service delivery.
outline the interpersonal skills needed for serving customers, including customers with specific needs.
Students must demonstrate an understanding of all elements of the competency to be deemed competent and will be required to demonstrate all of the indicators shown below.
You are required to complete one major assignment which you must successfully complete to be deemed competent.
This will incorporate all work you have completed in weeks 1-15. The assignment will be made available in week 11. You will be notified in due course of the due date for submission for this. This assignment must be submitted directly via the Learning Hub or by e-mail to your teacher.
All aspects of the assessment must be answered correctly to be deemed competent.
The assessment matrix that maps all the assessment is available on the blackboard.