Regulations of the online store
Preliminary provisions
The Roots Decor online store is available at www.rootsdecor.eu and is run by Michał Sukiennik running a business under the name Roots Decor. Entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP 2810080701 , REGON 367199106
These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules of using the Online Store and the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.
Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
Seller - a natural person running a business under the name Roots Decor, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP 2810080701, REGON 367199106
Client - any entity making purchases through the Store.
Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performs in its own name an economic activity that uses the Store.
Shop - online store run by the Seller at the Internet address www.rootsdecor.eu
Contract concluded at a distance - an agreement concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without simultaneous physical presence of parties, with the exclusive use of one or more means of distance communication up to the conclusion of the contract, inclusive.
Regulations - these Regulations of the Store.
Order - Customer's declaration of intent submitted via the Order Form and aiming directly at concluding a Product Sales Agreement or Products with the Seller.
Account - customer account in the store, it contains data provided by the customer and information about orders placed by him in the store.
Registration form - a form available in the Store, enabling the creation of an Account.
Order form - an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Basket and defining the terms of the Sales Agreement, including the method of delivery and payment.
Shopping Cart - an element of the Store's software in which the Products selected for purchase are displayed by the Customer, and it is also possible to set and modify the Order data, in particular the quantity of products.
Product - a movable item available in the Store / a service being the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement - Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sale Agreement also means - applying to the Product features - a contract for the provision of services and a contract for specific work.
RODO - Regulations for the processing of personal data.
Contact with the store
Seller's address: Międzyrzecz ul. Solar 4
Seller's e-mail address: rootsdecorpl@gmail.com
Telephone number of the Seller: 793-361-341
Bank account number of the Seller 97124035781111001073416734
The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
The customer can communicate by phone with the Seller from Monday to Saturday from 800-1600
To use the Store, including viewing the Store's assortment and placing orders for Products, you will need:
terminal device with access to the Internet and a web browser.
active e-mail account (e-mail),
enabled cookies files ,,
FlashPlayer installed.
The Seller, in the widest extent permitted by law, is not liable for any disruptions to this interruption in the functioning of the Store caused by force majeure, unlawful activities of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
The prices in the store are given in Polish zlotys and are gross prices (including VAT).
The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including fees for transport, delivery and postal services, and packaging), about which the Customer is and
formed on the Store's pages while placing the Order, including when expressing the will to be bound by the Sales Agreement.
When the nature of the subject of the Agreement does not allow, judiciously judging, for the advance calculation of the final price, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs will be provided in the Store in the description of the Product.
Creating an Account in the Store
To create an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: e-mail address, first and last name, buyer's address, shipping address, telephone number.
Creating an Account in the Store is free.
Logging in to the Account is done by entering the login and password set in the Registration Form.
The Customer may at any time, without giving any reason and without incurring any fees, remove the Account by sending an appropriate request to the Seller, in particular via electronic mail or in writing to the addresses provided in § 3.
The rules for placing orders
In order to place an Order by a retail client:
log in to the Store (optional);
select the Product that is the subject of the Order, and then click "Add to basket" (or equivalent);
log in or use the option of placing an Order without registration;
if the option to place an Order without registration has been chosen - fill in the Order Form by entering the details of the Order recipient and the address to which the Product delivery is to take place, choose the type of shipment (method of delivery of the Product), enter the invoice data if different from the recipient's details,
click the "Order and pay" button / click the "Order and pay" button and confirm the order by clicking the link sent in the e-mail,
choose one of the available payment methods and depending on the method of payment, pay for the order within a specified time, subject to § 8 point 3.
In order to place an Order by a wholesale customer:
To inform us by e-mail or by phone about registration, and the desire to purchase a larger quantity, it is necessary to have registered activity.
After prior contact, we manually award the status of a wholesaler, after the change the retail prices change into wholesale prices.
The delivery method for larger orders over 8 items is priced individually, everything depends on the size of the ordered compositions.
Offered delivery methods and payments
1. An individual customer can use the following methods of delivery or collection of the ordered Product:
Postal package, postal collection mail,
Courier shipment, courier delivery parcel,
Personal collection available at: Międzyrzecz ul. Solar 4
2. The customer can use the following payment methods:
Payment by transfer to the Seller's account
3. Wholesale customers are excluded from all rebate codes, including NEWSLETTER, wholesale customers who place orders over 8 pieces are required to mark the pallet shipping option, we price such a shipment via telephone contact. Everything depends on the size of the ordered compositions on the roots, in the case of smaller type products, candle holder, painting please select the default carrier in this case DPD courier
4. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
Execution of a sales contract
Conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending by the Seller the e-mail address provided at the time of placing the Order e-mail address, which contains at least the Seller's statement of receipt of the Order and its acceptance for implementation and confirmation of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
If the customer chooses:
payment by bank transfer, electronic payment or payment by credit card, the customer is obliged
is to make the payment within 5 calendar days from the date of the Sale Agreement - otherwise the order will be canceled.
Payments on delivery upon delivery, the Customer is obliged to make the payment upon delivery.
cash payment upon personal delivery of a shipment, the Customer is obliged to make a payment upon delivery of the shipment within 3 days from the date of receipt of information about the readiness of the shipment to be picked up.
If the Customer has chosen a delivery method other than a personal collection, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this paragraph) in the manner chosen by the Customer when placing the Order.
A) If you order Products with different delivery times, the delivery date is the longest given time.
B) In the case of ordering Products with different delivery times, the Customer has the option to request delivery of Products in parts or to deliver all Products after completing the entire order.
The beginning of the delivery of the Product to the Customer counts as follows:
If the Customer chooses the method of payment by bank transfer, electronic payment or by credit card - from the day of crediting the Seller's bank account.
If the Customer chooses the method of payment on delivery - from the day of concluding the Sale Agreement,
6. If the Customer selects a personal collection of the Product, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed about the readiness of the Product by the Seller by sending an appropriate e-mail to the Customer's e-mail address provided during the ordering.
7. If the Products are ordered with different dates of readiness for collection, the Customer has the option of receiving the Products in parts (according to their readiness for receipt) or collection of all Products after completing the entire order.
8. The beginning of the Product ready for collection by the Customer counts as follows:
If the Customer chooses cash in personal collection - from the date of the Sale Agreement.
9. Product delivery takes place within the European Union
10. The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including transport, delivery and postal fees) are indicated to the Customer on the Online Store pages in the "Delivery costs" tab and during the Order placement, including when the Customer wishes to be bound by the Sales Agreement.
11. The Customer's personal collection of the Product is free.
The right to withdraw from the contract
A retail consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The period of time specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person other than the carrier designated by him.
In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, lot or part.
In the case of the Agreement, which consists in regular delivery of Products for a specified period (subscription), the date specified in paragraph 1 runs from taking possession of the first item.
The Consumer may withdraw from the Agreement by submitting to the Seller a statement on withdrawal from the Agreement. To comply with the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of that period.
The statement may be sent by traditional mail or by electronic means by sending a statement to the Seller's e-mail address or by submitting a statement on the Seller's website - the Seller's contact details are specified in § 3. The statement may also be submitted on the form, the model of which is attached No. 1 to these Regulations and an attachment to the Act of 30 May 2014 on consumer rights, however, it is not mandatory.
7. In the case of sending a statement by the Consumer electronically, the Seller shall immediately send the Consumer the confirmation of receipt of the statement on withdrawal from the Agreement provided by the Consumer.
8. Effects of withdrawing from the Agreement:
In the event of withdrawal from the Contract concluded remotely, the Agreement shall be considered void.
In the event of withdrawal from the Agreement, the Seller shall promptly, not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by him, including the cost of delivering the item, except for additional costs resulting from the method of delivery chosen by the Consumer. other than the cheapest usual way dos
shielding offered by the Seller.
The reimbursement will be made by the Seller using the same payment methods as were used by the Consumer in the original transaction, unless the Consumer has explicitly agreed to another solution which will not entail any costs for him.
The Seller may withhold the return of the payment until receipt of the Product back or until evidence of its return is provided to him, whichever occurs first.
The consumer should return the Product to the address of the Seller specified in these Regulations immediately, not later than 14 days from the day on which he informed the Seller about the withdrawal from the Agreement. The deadline will be respected if the Consumer sends the Product back within 14 days.
The Consumer bears direct costs of returning the Product, including the costs of returning the Product, if due to its nature, the Product could not be sent back by regular mail.
The consumer is liable only for the decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
9. The right to withdraw from the agreement concluded remotely is not entitled to the Consumer in relation to the Agreement:
in which the object of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs,
in which the subject of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
in which the object of the service is an item subject to rapid deterioration or having a short shelf-life,
for the provision of services, if the Seller has fully provided the service with the express consent of the Consumer who has been informed before the provision begins that after fulfilling the provision by the Seller, he will lose the right to withdraw from the Agreement,
in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the deadline to withdraw from the Agreement,
in which the object of the benefit are things that after delivery, due to their nature, are inseparably connected with other things,
in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the contract of sale, and which delivery may take place only after 30 days and whose value depends on the fluctuations on the market over which the Seller has no control,
in which the object of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery,
for delivering newspapers, periodicals or magazines, with the exception of a subscription agreement,
for delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's express consent before the deadline for withdrawal and after informing the Seller about the loss of the right to withdraw from the Agreement,
Complaint and warranty
The Sale Agreement covers Products described in detail on the Store's website.
The seller is obliged to provide the customer with a product free of hidden defects.
In the event of a defect purchased from the Seller of the goods, the Customer has the right to complaint based on the provisions regarding the warranty in the Civil Code.
Complaints should be reported in writing or by e-mail to the addresses of the Seller provided in these Regulations.
It is recommended that the complaint include a brief description of the defect, circumstances (including date) of its occurrence, data of the Customer submitting the complaint, and the client's expectations in relation to the defect of the good. Please note that we are able to "repair" the product. It means to recreate a similar glass bubble after sending back the basics or wood on which it was made, but this form of complaint depends on the date of the next production, this way of complaint is taken into account after prior agreement of the parties.
6. The Seller will respond to the claim immediately, and if the Customer is a Consumer - no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the claim within 14 days, it is considered that the Client's request was considered justified
7. Goods sent back as part of the complaint procedure should be sent to the address provided in § 3 of these Regulations.
8. If a guarantee has been granted for the Product, information about it as well as its content will be included in the description of the Product in the Store. The Seller will also attach a warranty card to the sold Product.
Out-of-court ways to handle complaints and redress
1. Detailed information on the Consumer's ability to use
out of court procedures for dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and the following Internet addresses of the Office of Protection Competition and Consumers:
http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The Consumer has the following exemplary possibilities of using non-judicial means of dealing with complaints and redress:
The consumer is entitled to apply to the permanent amicable consumer court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws from 2014, item 148, as amended), with a request to settle a dispute arising from the Contract concluded with the Seller.
The consumer is entitled to apply to the provincial inspector of the Trade Inspection, pursuant to art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws from 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
The consumer can get free assistance in settling the dispute between him and the Seller, also using the free help of the poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).
Personal data in the Online Store
The administrator of personal data of Customers collected via the Online Store is the Seller.
Customers' personal data collected by the administrator via the Online Store is collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
The recipients of personal data of the Online Store customers may be:
In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's personal data collected to a selected carrier or intermediary performing the shipment at the request of the Administrator.
In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store.
4. The customer has the right to access their data and correct them.
5. Providing personal data is voluntary, but failure to provide the personal data specified in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
Final Provisions
1. Contracts concluded through the Online Store are concluded in Polish.
2. The Seller reserves the right to make changes to the Regulations for important reasons, that is: changes in the law, changes in methods of payment and delivery - to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller shall inform the Customer about each change at least 7 days in advance.
3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services; Consumer Rights Act, the Act on the Protection of Personal Data.
4. The customer has the right to use extrajudicial means of dealing with complaints and redress. To this end, it may lodge a complaint via the EU ODR online platform at: http://ec.europa.eu/consumers/odr/.
On 25 May 2018, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46 shall apply. / WE (commonly referred to as "RODO"). The ROPE will apply in the same scope in all European Union countries, thus also in Poland, and introduces a number of changes in the rules governing the processing of personal data that will affect many areas of life, including the use of internet services at www.rootsdecor. eu In this information we present an abbreviation of the most important issues regarding the processing of your personal data, which may take place after May 25, 2018 in connection with the use of our services. We ask you to read it, it will not take more than a few minutes.
What are personal data
Personal data is, according to the RODO, information on an identified or identifiable natural person. If you use our services, such data is e.g.
e-mail address, IP address or your data in an e-mail account or account in another service offered by the company's entities "Michał Sukiennik Roots Decor". Personal data may be saved in cookie files.
Basis and purpose of processing
The processing of personal data requires a legal basis. The RODO provides for several types of such legal grounds for data processing, and in the case of using our services, there will be, as a rule, three of them:
1. The necessity of processing for the conclusion or performance of a contract to which you are a party. In our case, the contract is the regulations of the given service. If, therefore, we conclude an agreement with you for the implementation of a given service (eg a service that provides you with the opportunity to read one of our services based on the content of this site's regulations), we can process your data to the extent necessary to implement this contract. In the case where you register an account with us, the contract for providing this account authorizes us to process the data necessary to provide it (eg data provided by you in the profile of this account). Without this option, we would not be able to provide you with the service, and you would not be able to use it.
2. Necessity of processing for purposes arising from legitimate interests pursued by the administrator or by a third party. This basis for data processing refers to cases where their processing is justified due to our justified needs, which includes, among other things, the need to ensure the security of the service (eg checking whether an unauthorized person is not logging into your account), making statistical measurements, improving our services and matching them to the needs and convenience of users as well as marketing and promotion of own administrator services from the company Michał Sukiennik "Roots Decor"
3. Your voluntary consent. It is mainly needed when marketing services are provided to you by third parties (ie Trusted Partners, mainly transport and marketing companies) and when we provide such services to third parties. To be able to show ads that interest you (e.g. a product you may need), advertisers and their representatives must be able to process your data. Granting such consent is entirely voluntary, and you do not have to give it if you do not want to. Thanks to our solution, you also have the option to limit the scope or change your consent at any time. Your other rights resulting from giving consent are described below.
Your data, as part of our services, will be processed only if we or any other entity that processes data is one of the legal bases permitted by the RODO and only for the purpose adapted to the given basis, as described above. Your data will be processed until there is a basis for processing - that is, if the consent is granted until it is withdrawn, limited or other actions restrict your consent in the event that the data is necessary for the performance of the contract - for the duration of the contract, if the basis for data processing is the legitimate interest of the administrator - until such a legitimate interest exists.
The administrators of your personal data will be: Michał Sukiennik "Roots Decor" NIP 2810080701, REGON 367199106
Data transmission
Your data will be processed by entities from the company Michał Sukiennik "Roots Decor" and Trusted Partners, if you give them permission, but they can also be entrusted for processing to other entities. In any such case, the transfer of data does not entitle the recipient to any use of them, but only to use for the purposes explicitly indicated by the entity or the Trusted Partner. Data transmission usually takes place in the case of cooperation with a service provider (eg a transport company). In any case, the transfer of data does not release the transferor from the responsibility for their processing. Data may also be transferred to public authorities, provided that they are authorized by applicable law and present a request, but never in another case.
Our site uses cookies to deliver services in accordance with the Cookie Files Policy. By using our website at the same time you agree to the saving of cookies. You can specify the conditions for storage or access to cookies in your browser.
Your permissions
According to RODO, you have the following rights to your data and processing by us and Trusted Partners. If you consent to the processing of data, you can withdraw it at any time via the contact form at www.rootsdecor.eu
You also have the right to request access to your personal data, rectification, deletion or limitation of processing, the right to transfer data, express objections to data processing and the right to lodge a complaint with the supervisory authority -
Inspector General. These rights are also valid if the data is processed correctly by the administrator.
If you want to agree to the processing by Michał Sukiennik "Roots Decor" and Trusted Partners such as DPD transport company, your personal data collected in connection with your use of the website www.rootsdecor.eu including processing in cookies, etc. you can easily way to express this consent by clicking on the "Close" button Your data will be processed by entities from the company Michał Sukiennik "Roots Decor". Consent is voluntary. At any time, you can also edit your preferences in the scope of granted consent, including even withdrawing it completely, via the contact form in the client's panel, the total withdrawal of consent will take place from the Administrator panel of the site at the client's request. The above consent concerns the processing for marketing purposes other than the own goals of entities from the company Michał Sukiennik "Roots Decor" Please be advised at the same time that Michał Sukiennik's "Roots Decor" entities will process your data for their own marketing purposes described in detail above based on their legitimate interest as an administrator.