This course will provide a better understanding of Continual Service Improvement by explaining ITIL® principles and terminology, outlining the steps needed to improve IT service management quality, and increasing the knowledge of concepts, processes and functions. The course also helps students increase their understanding of business issues governing the ITIL® Lifecycle and provides the opportunity to sit the ITIL® Lifecycle examination in Continual Service Improvement.
The ITIL® Intermediate Qualification in Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.
Managers in charge of and responsible for improving processes.