Nearly 7 out of 10 businesses think they're communicating with their customers effectively, while only 2 out of 10 customers agree. Here's why.
Are your customers happy with your company's communications? You may be surprised to find they aren't as happy as you think they are. Check out these stats from Twilio's consumer report, Bridging the Communication Divide: Customer Communications Report 2017.
To see more surprising trends in customer communications, which communication practices consumers do (and don't) like, and learn the one thing 97% of consumers said companies could do to earn more of their business, check out the full report here.
Customer satisfaction, often referred to as CSAT, is an important metric for every business. Learn how to measure CSAT, what creates it, and how to choose the right technology to support it.
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