When do I receive a refund?
It can take up to 28 business days (up to 21 days for your return to be received at our warehouse and up to 7 working days to process the return). We will send you a confirmation email once we've refunded you.
My order is damaged. What should I do?
Please contact our Customer Services team so we can advise you on the next step to take. Please click here to find our contact details.
•	Currently, you cannot add or save an address to your account. You'll need to enter this in checkout. You can, however, save your name and email address.
Click on 'My account' at the top of your page and navigate to 'Go to my account'.
Click on 'Change email address' under 'Personal Details' on the 'My Account' page.
Type your new email address in the appropriate space and confirm it.
Click 'Save and continue' at the bottom of the page.
Click on 'About me' under 'Personal Details' on the 'My Account' page.
Change your name and click 'Save'.
Click on 'Change password' under 'Personal Details' on the 'My Account' page.
Type your new password in the appropriate space and confirm it.
We accept major credit/debit cards (Visa, MasterCard, JCB), Paypal and Apple Pay on iOS devices.
For payments by card: Your transaction will appear as 'GE/Marks and Spencer' on your card or bank statement.
What are Battery recycling regulations in France?
The Waste Batteries and Accumulators Decree (No. 2009-1139) came into effect in France in 2009. This was designed to prevent harmful chemicals contained in batteries from contaminating landfill by encouraging their responsible disposal.
The crossed-out wheelie bin symbol printed on batteries is there to remind customers not to dispose of them in household waste, but instead to take them to an appropriate facility where they can be disposed of safely.
Can batteries be recycled anywhere else?
As a member of Corepil, M&S customers can bring their waste batteries back in one of the several Corepil collection points across France. To find your nearest one visithttp://www.corepile.fr/carte-des-points-de-collecte and type in your postcode.
What are WEEE recycling regulations in France?
The Waste Electrical and Electronic Equipment Decree (No. 2005-829) came into effect in France in 2005. This was designed to prevent and reduce the amount of waste electrical and electronic equipment going to landfill by promoting its re-use, recycling and disposal in an environmentally responsible manner.
A crossed-out wheelie bin symbol represents electrical and electronic products which should not be disposed of in the normal waste stream, but should be taken to an appropriate facility to enable their recovery and recycling.
What WEEE products can be taken back in M&S stores in France?
Waste electrical and electronic equipment take back is free of charge across all our France stores on a one-for-one basis, where equipment of a similar type is purchased in-store. To recycle your old items, simply hand them to a member of staff during your purchase.
Can WEEE products be recycled anywhere else?
Recycling centres set up by local authorities will also accept WEEE. To find your nearest recycling site, visit http://www.ecologic-france.com/recyclage-deee-particulier.html and type your postcode into the recycling bank locator.
The Eco-Tax or èco-participation is a fee worked into the cost of a product that goes into the recycling fund of an eco-organisation. This finances the collection and recycling of the WEEE product.
On January 1, 2015, a Decree requiring the display of the environmental logo "Triman" (Décret du 23 décembre 2014 no 2014-1577 relatif à la signalétique Common des produits recyclables here relevent d'une consigne de tri) was passed in France.
This regulation requires that all companies who place various types of recyclable packaging and products covered by the Extended Producer Responsibility (with the exclusion of glass packaging) onto the French market, must inform customers if their products or packaging are separately collected for recycling by displaying the unified marking required by the Decree: the TRIMAN symbol.
The purpose of the TRIMAN symbol is to identify recyclable packaging/products that are designated for sorting and separate collection.
Simply visit our returns portal select this option and fill in your details.
You'll be to print a pre-paid shipping label directly from the Returns Portal.
You can cancel your order by clicking 'Cancel this order' on the order page in 'My Account'. Please note that if this option has disappeared, we've already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.
Please note that deliveries to the following regions are subject to a delivery delay of 1 working day: 2000-20999 (Corsica), 9800-98599 (Monaco), 100-1900 (Ardennes) and 32110-32800, 4000-40998, 6400-65954 (S W Pyrenees).
*Please note that if your billing address is not a French address we are unable to deliver to a Point Relais collection point.