Draw on our in-house professional expertise as needed (Speech and Language Therapy, Clinical Psychology, Nursing etc.) to inform our plans and help us to get it just right where people experience complex support needs.
Create a genuinely homely environment where people can relax and enjoy themselves.
We ensure that the physical environment is also adapted where necessary and so matches specific individual needs.
Offer a range of engaging leisure opportunities both on site and in the local community as appropriate.
Support people to socialise and make new friends.
Ensure that all daily living activities are supported in ways that promote learning and greater independence.
Accommodate any pattern of stays and many of the practicalities around them including managing transport if needed.
The service is based at a property in Lenham, Kent. We offer the opportunity for up to 13 children and/or adults with learning disabilities to participate in short breaks at any one time. We have a highly skilled team and have extensive successful experience of working with people with very complex needs as well as other for whom this feels more like a fun holiday away with friends.
We are passionate that like everything else we do, we get things right for and with people. To do so we find meaningful ways of evaluating the quality of service including seeking feedback following every visit from families and individuals, undertaking spot management visits, observations, surveys and participating as necessary in care reviews. In the light of these we make necessary changes.
The short breaks services is registered with and regulated by the Care Quality Commission (CQC) as a Care Home (Respite and Short Breaks). We therefore work to comply with their standards of being Safe, Caring, Effective, Responsive to People's Needs and Well Led. We are inspected by CQC and currently hold a 'Good' rating for these services. You can see our report here.
We operate an in-house quality assurance system via a process of visits and checks against the CQC and our own standards and make ongoing changes/developments in the light of our findings.