Well located with MRT below the hotel and by pressing B3 from hotel floor, one can go directly to MRT station (Novena) and nearby shopping centres via underground tunnel. There are plenty eateries with all different types of food in the centre. One doesn't have to worry it is raining heavily or there are thunderstorms, very convenient. We have stayed in this hotel few times in past years. The club floor serves excellent good quality breakfast and free beverages and some snacks, maybe a bit too less variety for snacks. Serving professionals are well trained with excellent politeness and courtesy in the club level. Smiles are always hanging to welcome visitors. We feel like at home! Yet some improvements may need to train the front desks professionals, not too friendly or courteous, except a gentleman named "Hazel .. Ben ...". It's worthy to try the club service. Needless to say, we will come again!
Gold Class Staff, Great Room, Location, will return!
I solo traveled to Singapore for two weeks end of January for my birthday and split up my time at two Oasia hotels - Downtown, and here at Novena. First let me just say that if you're considering any stay in Singapore... don't hesitate to stay here at the Novena location, OR Downtown and definitely opt for the Club Room experience for the club floor, the room upgrades, the laundry service and the early or late checkout! There is a special person named Sam Gil who is the customer experience manager at the Downtown property who pulled his magic strings to make sure my stay at Novena was just as special as it was at Downtown. I've never experienced such care between sister properties. He involved the incredible staff here at Novena to make my birthday a very memorable experience I will never forget! Even though I traveled solo, the experience made me feeling like I celebrated with new friends within the Oasia family! How can a staff be so loving?! Truly grateful to Letitia who will take amazing care of you in the club lobby during your entire stay. I also felt cared for by Yumi, Chloe, Bhawna, Thanusha & Kimberly and the chef. I'm still shocked by how lovely everything was. Truly. I will always return to any Far East Hospitality property OR Oasia hotels in the future!
Since every experience is unique I'll just say, whatever you need, the staff are very kind and accommodating and treat you like a guest in their home. However, I DO sincerely believe that when you are kind; kindness is returned so it works both ways. Logistics: Both locations are convenient to the MRT. Both have great breakfasts. Where Novena shines more is the MRT station is on the ground floor making this hotel very accessible for sightseeing. The room is very comfortable and the views are very beautiful on the high floors. The room also allows you to use a free cel phone while you're out on the town which is very convenient. Happy Hour is amazing to be able to sip wine during the sunsets. Thank you to the staff at Hotel Oasia Novena for taking such great care of me and for making my stay the most memorable one yet. I'll be back!