We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.
1. Describe your experience and why you believe you would be a good fit for this position at the Chelsea Health Center.
2. Outline your customer service experiences which would be applicable to this position.
3. Describe why you choose a career in Health Care?
To provide telephone (Aspect) support services to an outpatient clinical practice; schedule and coordinate appointments in MiChart (Cadence), on telephones and during Check in and check out processes. Complete financial documents and collect cash/credit card payments from patients using established guidelines. Determine the necessity within established guidelines for immediate attention for patient conditions of an emergent nature.
Work with patients/families, physicians and other team members to facilitate return visits, referral requests and the scheduling of specialty services. Handle incoming phone calls with regards to the Chelsea Health Center practice, their physicians, scheduling, referrals, prescription refills and prior authorizations. Apply knowledge of department and utilize understanding of other departments within U of M Health System.
Intermediate Level: Requires a high school education or equivalent and 2- 4 years of experience.
Associate Level: Requires a high school education or equivalent and 0- 2 years of experience.
Adheres to high standards of teamwork by demonstrating adaptability, flexibility, and consistently uses available time effectively.
Excellent customer service and telephone skills. Exhibits a profession and positive image when interacting with patients, family, and staff.
Excellent interpersonal and communication skills (e.g. ability to provider and received constructive feedback, seeks constructive approaches to resolving workplace issues).
The ability to pay close attention to details, multi-task, and to work well with minimal supervision.
Shows wiliness to learn new ways to accomplish work.
Ability to identify Red Call and respond appropriately.
Michart, cadence, inbasket processing, work-ques.
Knowledgeable with various types of insurance.
Knowledge of University and Department of Family Medicine policies and procedures.
Job openings are posted for a minimum of seven calendar days. . This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.