We are Open and we are Listening!
Drop us an email, give us a call or pay us a visit. We will be glad to repair your device and get you back up and running as quick as possible!
Our commitment: We aim to get back to you within the day – latest the next business day.
We love hearing from you and we really appreciate you taking the time to get in touch. Your comments, concerns and suggestions are important to us! Tell us about your experience: the good, the bad and the ugly. We want to hear it! Our aim is to keep our bar high to meet your expectations.
We'd love to be part of your social network! We will share our our company's activities, announcements and service offerings on social media as well as on our website. You'll also find us listening if you want to share something that is important to you!
You still don't find what you need? Check our FAQ for possible answer.
How do I arrange a phone or tablet repair?
Please email or call us to start the repair process. Tell us your device type and issue, and we'll give you a time and cost estimate for the repair. You can then choose to either drop your device by a DigiZone store, to mail in your device or request one of our technicians to meet you at a location/time on your convenience.
We offer different ways for you to get your electronic device repaired as quick and conveniently as possible. Please check our services page for details.
If it is repairable, chances are one of our experienced DigiZone technicians will be able to repair it. We carry stock of original parts for the mainstream phones and tablets on the market for the quickest turn-around. Even if your device is less common on the market, please contact us and we will do our utmost to either repair it or at least guide you on where to go.
All repairs carry 180-days warranty on parts and labour. Please ask the DigiZone team member who is serving you for the details.
Do I need to backup the data on my phone or tablet before handing it in?
It is highly recommended to backup your device regularly to avoid temporary or permanent data loss if the device is lost or broken. if possible, we also recommend backing up your device before handing it to one of the DigiZone technicians. We try our best to protect the data on your device during repairs, but we are not responsible for any loss of data during the process.
We are located at 8175 Newman Blvd, LaSalle, QC H8N 1Y1. Please email/call us before you send your device – we will look at possible options and advise you on most cost-effective shipping method. We will also try to arrange for pickup ourselves at competitive rate.
The honest answer is "it depends!" For mainstream phones where we have the part in stock, repairs for common problems are usually done within 30 minutes. For mainstream tablets where we have the necessary part in stock, repairs for common problems are usually done within 2 hours. The DigiZone technician serving you will tell you upfront what the repair of your device requires and how long it would take, so that there are no surprises.
Can you arrange a loaner while my phone is being repaired?
Of course! We have in store a number of Apple and Samsung phones that we offer to our clients as Loaners. Please ask the DigiZone technician serving you about the details and how you could benefit from this offering to keep you going while we take care of your phone.
Do I need to share my passcode?
We recommend that you either disable (if possible) your passcode before leaving your phone with us. Alternatively, please share your passcode with the DigiZone technician serving you. This allows us to fully test your device during or after the repairs.
We aim to ensure that digital life goes on no matter what. And we try to offer that with minimum stress and hassle for you.
DigiZone provides rapid-response repairs and on-the-spot support for the devices at the heart of digital life.