AOL UK, one of the largest ISP in the UK is owned by the Carphone Warehouse. They deliver their services using their own LLU network or BT lines. No need to say, if you are on their LLU lines, you get cheaper broadband deals than when you are on BT lines.
In recent years, the customer support of AOL shows marked improvement as we know from our members' reviews. Adding to it is the launch of wireless based products with a special offer of laptop with AOL wireless plus deal.
Where do AOL Broadband stand in our rating?
You can bundle AOL packages with AOLTalktime call plans.
Free wireless router and wireless support.
Special offer of free laptop with AOL Wireless Plus.
Long contract lengths ( 18 months or 24 months).
Higher package cost if your are not on AOL LLU network.
Totally dissatisfied with AOL. Initial set-up with free gift were great. That's all. Speed drops very often. Calls to customer service are waste of time as both Irish and some overseas call centres couldn't help. Waiting to end this expensive 18 month contract. Avoid! Avoid!
Good customer service. Contacted them twice with technical queries which they replied. Found them efficient and knowledgeable. Been 5 years now and no complaints. Will surely recommend.
OMG...what a horrible connection. Poor service and speed. Friends pls stay awat from AOL. I have never faced such a worse speed. Very Poor!!!
I have been with AOL for 3 years now and I dont have any regrets or complaints.Good connection speeds and unlimited download limits. I am more than happy with AOL. Keep up with the good work AOL!!
On the whole a good provider and connectivity options supported. But recently I too have been facing problems with their speed. Unfortunately, I have been speaking to their customer service person in India who hardly understand my problems. Hope they sort out their customer issues at the earliest.
In simple words I will describe AOL as 'Horrible'. I dont understand what these guys are up to. Poor customer service, and frequent disconnections has made me really go crazy. I am planning to change my provider. Please can anyone suggest which is the best.
AOL tariff is high when compared to other provides in the area. The speed in not good and they have an even worse customer service. It is difficult to understand as well as make understand their customer service person in their call centre in India.
I recently gave up my AOL broadband due to the frequent disconnections and poor customer service. They have grown worse in the last year. Wonder where on earth their call centre is with people having little knowledge over the language. It is very difficult to understand what they speak and nor do they understand you.
I have been using AOL for pretty long time and is satisfied with the service I get. They are reliable. They have been good at sorting out the issues that I have faced. With an excellent support team, they have made it good. Anyway, it is much better than the other providers that I have used before.
A worse connection, even poor speed and what's more, horrifying customer service. AOL is expensive and unreliable. Their customer service people do not want to help their customers either. Have never come across something really worse! I'm planning to change provider.
I have been using AOL for many years now and I started facing problems in the last 3 years only. But the last year was really worse. The speed has come down literally. It takes many minutes even for a basic page to get loaded. They even have a worse customer care in India and Ireland. They don't keep up to their promises and always come up with ridiculous excuses!!
Please avoid AOL. Total waste of time as well as money! You will never get the promised speed. They even charge you very high. I have never come across such an unreliable service provider. They haven an Indian based customer service centre I could hardly understand what they were speaking out.
After using AOL for the past 8 years, I must say that 'I was happy' than say 'I am happy'. They used to give pretty good speed as well as customer support. But, in the near past, for almost 8 month, I am facing problems. The connection gets disconnected frequently while using and this is in turn affecting my work as I work on the internet. The customer support is not good as it was before.
I was with AOL for the past 2 years, awful performance. File downloading speed of the connection was too slow and couldn't browse in-between downloading. Unfortunately, if you dial the customer care, the answering-machine will talk to you. No better service assistance and no respond to requests. Finally, I gave-up. Two months ago, got my new connection with another provider. Now I'm enjoying good downloading speeds and charges are also fair. Far better than AOL!
Do u a zero star. Cos that is wat aol service is. I had my worst nightmare trying 2 disconnect. And now they r charging for a security suite 6mth later. Customer service is rubbish. Don't connect.
I have been with AOL since 2004. It USED to be excellent, but recently I have spent more time on repairs, than online. Of 2 Help numbers, one said we dont do Help and the second, (BT said) we dont connect this number to AOL?
Broadband service OK. Customer service is poor, had to make repeated calls to try to resolve a technical problem. Then promised a discount that never materialised.
Very Poor customer service. Technical ability not much better. Terminating contract a complete nightmare! PLEASE go somewhere else!
Zero star for performance, speeds, customer service, cost and obtrusive software. One star for the nice Joanna Lumley "welcome to aol" greeting!
I have been with AOL broadband for more than three years. Their service is slowly deteriorating and I faced disconnection problems in the last six months. Speeds have dwindled too.
I get slow speeds at times. Although I have signed up for their 8Mb broadband, I get around 2.4Mb on most occasions. I do not think that their customer service is bad. I recently took AOL Talk Unlimited call plan to save my money. Over-all, AOL service is good.
It is a pity there is not an option for a 0 star rating, because this dreadful company does not deserve 1 star. I have frequent connection problems, and it usually takes quite a few calls to the totally and utterly useless Indian call centre before it gets sorted out. If they cannot solve the problem they hang up on you. DO NOT JOIN AOHELL... YOU WILL REGRET IT!!!!
Poor would be high praise. I would not STAR this bunch of incompetants. Having stuck it out with the company for 10 years I know that customer service is a contradiction in terms. Service is appalling and they do not care about the paying customer. Run away or, better still, stay away. Do NOT get sucked in by their advertising. They give vultures a bad name.
Rated by no review completed on AOL.
Speeds are reliable. I signed 18 month contract with AOL last year. Their wireless support is quite good. But their customer support is really in bad shape.
I have been a customer of AOL for the last three years. The packages are expensive and their customer support is below standard. Their contracts are unusually long, so i am just tied in up 24 month contract. I get speeds which is just one-fifths of what they advertise.
AOL customer service is appalling. They don't understand my problems. Speeds are pathetic and problems occur frequently. When I contact them on their expensive customer support lines, I was hanged up for more than 15 minutes.
I signed up with AOL Wireless Plus and Unlimited call plan. Excellent money value and also free laptop. Their internet security with parental controls is quite unparallel.
AOL has always been good and I am satisfied with it. Their Live help is quite useful and does not cost anything. However, their customer support is a bit expensive.
Customer support is not bad. But speeds are unreliable at times. So far, I did not have any network problem so I am happy with AOL.
I needed to find a cheaper broadband provider than my present one. I was going to migrate to AOL Broadband who advertise an offer of £9.99 for the first 6 months rising to £14.99 after. However, when I tried to sign I was shocked to find that I would have to pay £19.99 per month. So their offers aren't offers at all, just cons. Needless to say I've gone for my second choice, whose charges are as advertised.
I signed up with AOL broadband last year. Reliable connection and excellent wireless support. Prices are cheaper and I could see significant reduction in the annual cost.
The recent 'Wireless Flexi' could be better option for me though I am currently with the same provider and my contract is to expire in the next two months. AOL wireless support is extremely good. I had no problem whatsoever during the last two years. Though I suggest its long terms contracts are fine for saving for money, I plan to swich to Flexi as I dont spend so much time online.
First 3 months(March - June) good, after that down hill all the way only got 2 weeks service out of 4 weeks for next 3 months(July-Sept) then nothing for the next month Sept 17th to date 19th October2007 .Very disappointed, never any help available from the technical support team HELP HELP PLEASE. I am desperate for HELP.
have been with aol broadband from 2002 have had excellent service and good back up/had no problem good product range, first class.
if you want the best get aol.
I have been with AOL for past 4 years plus, and I always enjoy the greatest speed. I continue my contract with aol for its multiple connection options and reasonable prices. They provide unlimited usage; I have been recently connected with platinum package which provides speed upto 8mbps. I enjoy unlimited music and movie downloads through this package. They are given a special offer of free wireless router. Highly reliable site and I recommend this site to everyone.
I'm one of the excited customer of AOL broadband. I have been very much impressed with their service. I have also recommended this site to all my friends. I have connected with silver broadband packages, which provides unlimited downloads. Customer services are gentle and pleasing. They are providing full support and safety.
I have switched over to AOL broad band and their platinum package is enough to handle my workload. Music downloads and movie downloads are able to provide some entertainment. Free wireless router supplied makes it simple to operate. Parental control makes it safe as our children are within our control when accessing websites.
I have been using AOL broadband silver package for the past one year. Its speed of 1 Mb is quite useful for me. Free McAfee spyware and Firewall plus given makes it safe and secure. Customer support extended is excellent. Unlimited downloads enable me to work faster in an efficient way.
The material offered in the site is good. But the frequent disconnections is turning out to be a nightmare to me. When I reported this to the customer care , there was mere talking and nothing was done in action. The customer support to this service seems to be very unsatisfactory.
I have never felt so comfortable with any other broadband services. The latest platinum package offering a speed of 8mbps is much faster. The speed can be clearly felt. With its unlimited space it is the ideal choice for music and movie lovers like me. The latest updates on sports and entertainment are catchy.
I am using AOL broadband for the past 2 years. So far its performance has been satisfactory. They are much affordable when compared to the other providers. The usage is very effective. Kids control virus scan and firewall are added advantage to this service provider. But now a day it is slower especially when it comes to searching.
I have been using AOL for the past two years and their service is great. I am amazed with their speed updates which goes up to 8 mbps for platinum package users. When my cable modem developed a fault, it was engineered within a day's time without any question. AOL is extremely reliable without any significant problems to complain.
I am comfortable with AOL broadband suppliers for the past 5 years. I am surprised with people complaining around about connection problems. I recommend them not to use the AOL software, if it creates problems and use the modem settings to connect the internet with your user name and password. I have no problem with the connectivity; it is always connected even if my PC is on for several days. AOL offers excellent customer service and fast and reliable connection that never seems to go down. I am happy with the performance of AOL.
Possibly the most convenient broadband connections I have ever experienced. AOL offers the speediest service throughout, even at the peak usage periods. Their package of unlimited usage allows for easy downloads of my favourite movies and music. AOL broadband provides multiple connection options at reasonable prices. No doubt, you can experience the value for money.
I have been using this AOL since March 07 and I was amazed with its great speed. Connection failure happens sometimes not very often. Call centre is poor and facing the downhill without any doubt. Really dreadful customer service. Sorry AOL!
Hi, I am using this AOL broadband for a year and till date no problem with the service. I am very much pleased with its performance. But the customer service is awful and very bad compared to other broadband suppliers and sure that it will let down the company soon. But the internet protections are very good compared to other suppliers.
I have been using this connection for the past 10 months. The speed is ok and the downloading limit is also fine. But the customer service is absolutely a failure. Perhaps AOL should give their representatives a bit more of courtesy and behaviour lessons. Once when there was something wrong with the internet connectivity, I contacted their customer service and was shocked to see their behaviour. I asked them to send someone home to help me with the connection, and I got my helper after full 5 days! Heights of indecency!
AOL broadband means absolute absurdity to me! They charge for all that you have never used at all! I was in the monthly rental scheme of theirs and once I reach the limit that they have specified, the speed comes down to such an extent that its simply useless to use an internet connection! I then changed my internet connection to Orange and now it is hundred times better! The customer service of AOL is also very bad, as the representatives do not even bother to help us with our queries! I still get letters and phone calls from AOL's agency stating that I owe them money! I am not even gona bother, as I was being charged unnecessary. Very bad service.
I have always liked AOL. I have been using their broadband service for the past 2 years and so far have had no problems.
I'm one of the excited customers of AOL broadband. I have been very much impressed with their service. I have also recommended AOL to all my friends. Presently, I am with silver broadband package, which provides unlimited downloads. Customer services are gentle and pleasing. They are providing full support and safety.