This course examines the relationships between health care quality and organizational performance management. The student is introduced to the rationale for performance management and the role of the governing body of the health care organization in ensuring compliance with the standards of regulatory and accreditation organizations. Methods for assuring quality in process and outcome management are described, as well as the significance and statistical application of measuring outcomes. Various health care customers are identified. Changing trends in the provision and reimbursement of health care services are reviewed.
Describe how components of performance-management systems affect quality and risk management.
Outline the decision-making processes in risk and quality management.
Identify the information needed to make risk- and quality-management decisions in the health care industry.
Identify key risk- and quality-management tools in the health care industry.
Explain challenges in making risk- and quality-management decisions.
Describe strategies for ongoing performance improvement in the changing health care industry.
Discuss current and future trends in risk management and quality management in health care.
Identify factors that influence quality outcomes.
Explain the concepts of continuous quality management in the health care industry.
Describe challenges in defining quality and outcomes in health care.
Explain how leadership and philosophy drive risk and quality management in health care.
Identify factors that influence risk management in the health care industry.