Call Center Magic is what Nancy Friedman, The Telephone Doctor, will bring to our 311 conference in Phoenix this coming April.
Nancy, president of Telephone Doctor Customer Service Training, is our keynote speaker. She has been working with call centers around the country throughout her career to help improve communications.
Her program, GOLDEN NUGGETS of CUSTOMER SERVICE, is filled with fun, interaction, and tons of ideas, tips, skills and techniques you will take back to your staff and use immediately and forever.
Nancy's program is engaging, interactive and fun. You'll be laughing and learning throughout the hour. Prizes and surprises throughout. It's a real don't miss program opener for 311.