The only worthwhile measure of the success of any programme like this is what delegates say after they have attended. Listed below are a few comments from past delegates that are typical of what is generally said in review.
"If you want to be able to 'do' Customer Experience Management' this programme is invaluable. It is a fantastic way of learning all about the science and practice of service and bringing the whole (often misunderstood) subject together in a succinct, evocative and digestable way".