Why We Argue and How We Reconcile
Topic: Why We Argue and How We Reconcile
Approved for 1.25 SHRM PDC's - HRCI credits pending
What are the sources of workplace disputes and how can we resolve them? Discord, it seems, is an inevitable part of human existence and—since the workplace is populated with human beings—discord inevitably finds its way into the workplace. What can we do to understand, manage, and settle disputes?
Dan Klein brings nearly 40 years' experience in litigating, mediating, and resolving workplace disputes. He has advised, represented, and resolved disputes involving employees at all levels, from the mail room to the board room. He currently works full time as a mediator and arbitrator based in Atlanta and Denver.
Dan will delve into some key causes of workplace disputes and the most effective techniques for resolving them. He'll discuss:
· Psychological barriers to objectivity
· The challenge of "tribalism"
· Gains and losses, and how we value them differently
Dan will also demonstrate some proven techniques for settling disputes. These include:
Interest-based negotiation
Preserving relationships
Our Speaker: Dan Klein
Dan Klein has litigated, mediated, and arbitrated employment law cases for the past 30 years. Dan has mediated more than 700 cases and arbitrated over 100 more. He has taught mediation and negotiation techniques around the United States and in Europe. Dan has consistently been listed as a "Super Lawyer," in the U.S. News listing of "Best Lawyers in America," and in Martindale Hubbell's Bar Register of Preeminent Lawyers. He has been a member of the Board of Directors of the Labor & Employment Section of the Atlanta Bar Association since 2008, serving as Chair in 2011-12.
Dan holds degrees from Brown University and Georgetown University Law Center. He has also earned a Master of Mixology degree from the Harvard Student Agencies' School of Bartending. Dan is based in Atlanta, Georgia and Denver, Colorado.
9:10 AM -10:30 AM Program