Discussion in 'Acronis True Image Product Line' started by SP0, Sep 15, 2008.
I'm running True Image Echo Workstation build 8115 (I understand there is a later one but the website is broken "for my convenience"). I have a couple of Vista and an XP machine backing up to a backup server on Vista.
It used to run adequately but has now sent me into that horrible space occupied by so many on this forum, where fixing backup (the VERY least interesting thing in the whole of computing) is occuping large slabs of my time.
1. On one machine, just trying to create a backup manually hangs ("not responding) after the "Source Files Exclusion" window.
2. On another, it gets to 0% each day, then hangs until reboot.
3. Sometimes, when it did work, I used to get backups to the server over the LAN stopping with "Failed to write data to the archive file. A possible reason might be poor media quality.:None".
No one got any ideas on this?
To make it worse, finally one of my backup attempts did run ... but has so far been running for 24 hours and only got to 92% !
D: (70Gb) took 13 hours.
C: (764b) took 8 hours.
G: (12Gb) has been running for three hours and is still going.
This is backing up to an Acronis backup server on a gigabit lan.
Aargh! Would be faster to write all the data down by hand.
Could you please describe how the backup tasks are set up? That is, what type of the backup is it, what is being backed up, what is the operating system on the source computers, etc.
Me too. This problem was sent to Support by email and posted here two weeks ago... I've not had adequate backup for a month.
Backups get stuck or take an extreme amount of time whether run from timer, manually, or even from booting to Acronis recovery disk.
I am backing up three drives (as shown above) - full backup.
Vista (as already stated) on workstations, Vista on server.
I look forward to some steps to resolve this. I heard from Support that a similar problem in the non - Echo version of the very-slow-backup problem had been fixed by a new release - perhaps something similar is happening in this version?
On the system where trying to create a backup manually hangs ("not responding) after the "Source Files Exclusion" window, please download the latest version of Acronis drivers and install it with disabled logging.
- Wait for the process to be completed and reboot the computer. It's recommended to recreate the scheduled task.
Please send all the collected files and information along with the step-by-step description of the actions taken before the problem appears and the link to this thread with a reply to the e-mail with your Acronis request number. We will do our best to investigate the problem and provide you with a solution.
In case the backup over network stops with errors, please try changing Error Handling settings, as described in paragraph 6.3.11 "Error handling" of Acronis True Image Echo Workstation User's Guide.
If backup process over network is slow, please try changing Network connection speed (see paragraph 6.3.6 "Backup performance" of Acronis True Image Echo Workstation User's Guide) in case it detects the maximum network speed wrong for some reason.
All issues can be investigated on the latest builds of the program only. Please make sure that you have the latest ones.