Firstly congratulations on buying one of our lovely products. We hope you love it as much as we do. Below are our care instructions for each different type of rug, and by following these simple steps you should be able to keep your rug looking fabulous for years to come.
Flat, Aga rail or line dry naturally. The Hug Rug can be tumble dried on a cool setting for 10 minutes to plush the pile – this is optional.
Our mats are designed not to leave marks, however a combination of cleaning products, sunlight & heat may effect and/or cause discolouration to certain types of flooring when covered. We would advise you to please lift the mat frequently to allow the floor under the mat to be cleaned and aired. Our backing is a natural based product free from vinyl & PVC. For specialist flooring please check with the manufacturer before using any rubber backed mats.
Our gorgeous rugs, throws and cushions are all washable. So if they get dirty don't worry.
• Vacuum regularly using low suction or shake the rug to get rid of any debris.
Please follow the instructions below when caring for your rug.
It is completely normal for your new rugs to shed fluff at first, this is caused by excess fibres that attach during the spinning process. Once the rug has been vacuumed a few times this will lessen and eventually stop. Regular vacuuming will help to keep your rug looking new for longer and prevent dirt that is on the surface of the rug getting embedded and making it much harder to clean. We would recommend the use of a suction vacuum cleaner to ensure that the pile of the rug isn't damaged. It is always useful to rotate your rug on a regular basis to even out the wear of the rug or fade if it is in natural sunlight.
Because our rugs are made by hand they may have inconsistencies known as 'Abrash' which means natural and variable change in colour and yarn that occurs in hand made rugs. It gives the rugs life and character and ensures you have a unique rug.
Again because our rugs are hand made you may occasionally find a loose or longer thread, simply trim it down with sharp scissors or gently pull it out if it is very loose. Each knot is separate in hand made rugs so the rug will not unravel and there are so many surrounding tufts that they will just fill the space.
We always use the best dyes in our rugs with the most resistance to fading, but there are no textile dyes that are impervious to sunlight so if you leave your rug in a sun lit area fading will occur over time. Turning your rug regularly will ensure that any fading is even.
Coir makes for a great environmentally friendly doormat: it is durable, made from natural materials, and looks warm and welcoming at your door. They can also last for years if they're taken care of properly. It just takes a little water and brush to keep the doormats cleans and looking great.