For defective goods under warranty, we will provide a replacement upon receipt of the return.
The customer is responsible for the shipping charges in returning the items unless it was an error of Copco Inc's.
Please notify Copco, Inc's customer service within five (5) business days if you receive a damaged shipment or if there was a shipping error. Save all packaging and note the packaging of the boxes. Please provide the name and phone number of the person who received and unpacked the boxes.
Customer service for returns can be reached at 1-800-446-7021 or sales@copcoinc.com.