IT Business Analysts are in charge of maintaining and enhancing a company's computers system; their responsibilities are adapting information systems, adding new features, providing guidance to employees, taking part in planning sessions, and advising on resource allocation. The most successful resume samples for IT Business Analysts are computer proficiency, technical expertise, analytical thinking, reporting skills, and strong interpersonal and communication abilities. Employers usually select resumes displaying at least a Bachelor's Degree in IT or computer science.
For more information on what it takes to be a It Business Analyst, check out our complete IT Business Analyst Job Description.
Looking for cover letter ideas? See our sample IT Business Analyst Cover Letter.
Performed dual roles as business analyst and project manager for multiple IT projects within the scope of a program, and including individual based projects to deliver customer-facing IT solutions. Project business domains included R & D, Logistics and Site Operations under the umbrella of the global real estate and facilities business group responsible for managing activities such as space allocation, environmental work conditions and equipment asset management. Project budgets ranged from $270K to $3.4M with a scope spanning Enterprise Asset Management (EAM) COTS software enhancements, system integrations, new Radio Frequency Identification Device (RFID) solutions, Lotus Notes to MS SharePoint cloud replacements, and data migrations.
Gathered, analyzed and created all types of requirements documents for over 8 technical solution projects.
Estimated initial project costs and resource planning lending to sooner than later project funding approvals.
Managed User Acceptance Testing (UAT) planning, documentation, tester training including UAT completion sign-off; resulting in a 50% reduction in UAT test cycle time for an EAM system upgrade through use of risk-based testing approach, lending to on-time deployment across 44 global sites.
Procured vendor for RFID Proof of Concept (POC) shaving vendor costs by 70% due to detailed POC Plan.
Integrated Intuit CRM and EDI connectivity with internal databases and external applications such as ASI and ESP.
Increased leads by 50% through web site development and administration, utilizing Dreamweaver HTML/CSS.
Managed the product's entire lifecycle and developed online and offline marketing strategies and benchmarking.
Monitored and controlled job cost process and tracked expenses, increasing sales and profits by thirty percent.
Established quality control processes at foreign factories, resulting in substantial defect margins reduction.
Coordinated deliverables and shipping logistics by incorporating and controlling business processes and guidelines.
Established and supervised in-house fulfillment facility, reducing shipping expenses, and unaccounted inventory.
Developed new markets in South America by locating, training, and managing promotional distributors.
Gathered requirements from business users from [company name] and translated them to the technical team using UML diagrams and Functional design documents to support implementation of ETL based project in Informatica Power Center.
Serving as a liaison between Product Development groups, enterprise PLM teams and Global Information Services in identifying and redefining business processes, and testing, evaluating, and deploying SharePoint-based solutions. Manage the site collection map structures, security policies and training strategy for 37000 users globally.
Authored 300+ Help documents, forming the basis for enterprise-wide Productivity Hub help database.
Resolve an average of 1300 second-tier user issues annually over a 6-year period.
Led Product Development teams through challenging SharePoint upgrade using structured Change Management tools and processes.
Identified and documented extensive use cases for proposed supplementary administrative software; conducted exhaustive UAT, reporting issues in QA defect tracking tool, specifying requirements changes, and provided high-level updates and recommendations at stakeholder reviews.
Lead enterprise-wide governance committee to define, communicate, and facilitate best practices in PLM collaboration and tool usage.
Created business specifications, using BRD, SRD for Carrier Access System across the Verizon Telecom East and West footprint. Worked as team lead across IT groups on monthly project change requests.
Designed, documented and implemented project to condense five separate long-distance extract systems into one called module. This reduced future maintenance and testing time by >50%. Completed project <3 months and ahead of schedule.
Led rotational on-call production support for full XEA system after reductions in personnel required analysts to take on this assignment.
Reduced the occurrences of nagging abends post-release to 1-2 per week by analyzing output and implementing coding changes. This reduction resulted in 50% less callout to production support.
Took on additional application production support rotational 24/7 and completed several releases involving Endevor central support modules: creating GDG new datasets; ensuring new FTP functionality worked correctly once implemented; followed-up release verification of all elements. Role included manually adding new carriers to XEA FTP process and worked with offsite carriers to test initial file transmissions before setting up live cuts.
Completed all aspects of lead analyst functions: design, create Unit Test cases, System Test, UAT, Code Walkthrough, coordinated software releases. Updated DB2 explain verification for any changes to database calls. Worked with DBA on design and column updates and additions.
Administrated the change management process for 200+ call center, nine divisions, and corporate management.
Worked closely with Knology corporate leadership to identify customer care business needs and the costs/benefits of implementing various company-wide computing solutions.
Provided software requirements to programmers and web developers to address major software needs for the Knology organization.
Performed user acceptance testing for software changes and enhancements.
Created and documented system processes for end-users.
Supported e-commerce projects for AA.com utilizing Agile methodology as they pertained to seat purchases and other merchandising products at [company name].
Shared the facilitation of daily stand-up, retrospective, backlog grooming and iteration planning meetings serving in a Scrum Master role.
Revised and wrote user stories based on missing or new requirements established by project stakeholders utilizing the Rally tool.
Assisted with testing and updating test cases in Quality Center 10 in correspondence with the applicable User Stories.
Created Feature Overview training documentation for each release for AA.com showing new project features that were implemented.
Contributed to the success of several projects including implementation of three separate releases for premium economy seat selection, introduction of International trip insurance functionality and integration of a new regional carrier on AA.com.
Aligned with Quality Assurance, Software Developers, Security, and Business Partners to follow standards and methodologies. Translated business requirements into solutions while considering people, data, process and technology. Subject matter expert in various areas associated with SAP.
Researched data dialysis errors and worked to rectify errors, allowing the business to make informed decisions and improve operational efficiency.
Created reports in partnership with IT Developers, empowering business partners to drive productivity improvements.
Developed test scripts, conducted unit tests, documented and resolved discrepancies resulting in zero defects in production.
Translated business requirements into IT solution design to drive a seamless future system.