Ron had finally managed to set up what he thought was one of those mountaintop meetings—a key major donor. He thought he'd arrived. This man was known to be generous and quick to give.
But Ron was nervous. He didn't want to botch it. So he called me for advice. I told him simply, "Ron, ask questions, and listen. Talk less." That was the extent of my advice.
It bears repeating. Ask questions. Listen. Talk less.