Here at YourYear Cards and Gifts (Your Year Ltd) we take your privacy seriously and promise to behave responsibly with any information you share with us.
This Privacy Notice explains the types of personal data we may collect about you when you visit or make a purchase from www.youryear.co.uk or www.youryearcards.co.uk (the "site"). It also explains how we'll store and handle that data and keep it safe.
we use your information to provide the best service we can, send you informative emails.
we collect your personal information when you visit our websites, buy products and services from us, create an account with us, contact us by any means with queries or complaints, and when you comment on or review our products and services.
Google Analytics is installed on the site to track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
If you choose to create a logon account on the Your Year website, then that account will contain the information necessary for an order (see order below), but not payment information, plus an account name and password of your choosing. You may logon to your account and view and/or change your account information although you will not be able to view your password, only reset it. Passwords are stored within the servers in an encoded format [TBC] so that even the system administrators cannot normally read them. You are reminded however to choose a strong password and the password change process will guide you on choosing a good password.
The information you share with us relating to your order, including your email address, delivery address (see delivery), contact phone number and any product specific personalisation information, is to allow us to complete your order and is not shared with anyone outside of YourYear. If there is a problem with your order or we have a question about it we will contact you by email or phone (if you have provided us with your number).
If you choose to send us feedback by the form or email we may choose to use this information to improve our customer service or gain insights into your material usage for the purposes of developing our goods and services. Please remember that comments on our social media pages (excluding direct messages) along with any posts on our forum are there for anyone to see.
When you log in, we will also set up several cookies to save your login information (that's the email address and user name you supplied YourYear) and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you log out of your account, the login cookies will be removed.
]These services help us understand which pages are being visited and how you interact with them, which we can then use this for reporting purposes and for making improvements to our website.
We combine shopping history of many customers to identify trends and ensure we keep up with demand or develop new products and services. We use aggregated personal data for internal business reports (inc. financial reporting), forecasting sales and growth.
Your access to order, delivery, comment information is secured via an industry standard User login and password. The system will help you choose a good password but you should be aware that if you allow someone else to access the device used for logging onto the YourYear website then they to may be able to access your information, particularly if you have not logged off from the site .
Our website uses https, which means that anything sent between your device and our servers will be encrypted, preventing others from snooping in on your data. The SSL certificate tells you that pages you visit on our website are provided by us. All of our payment processing is handled by PayPal and we do not store any credit card details on our systems.
Our website is hosted in secure data centres within the UK run by a third party [privacy statement] . Access to these services are restricted internally. Any information we have stored on databases is encrypted by default. We take backups of our website and associated services every day, and these are kept for up to 7 days. We do not use any personal information during any internal testing of our website.