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Accessibility: Feedback and Complaints
Feedback and Complaints about the Accessibility of Goods and Services
1. HomeLife/Realty One, Ltd., Commitment
HomeLife/Realty One, Ltd., strives to meet and surpass the expectations of everyone we serve. Feedback regarding HomeLife/Realty One, Ltd., and others who provide services on behalf of HomeLife/Realty One, Ltd., and the manner in which they provide services to persons with disabilities will be used for service improvements.
2. How to Give Feedback or Make a Complaint
An inclusive and accessible feedback process utilizes multiple channels. For this reason feedback and complaints may be provided by the following methods; in person, by telephone, by email or other electronic means, in writing, or other reasonable methods.
To improve the effectiveness of addressing feedback and complaints, it is recommended that feedback be given as soon as possible.
3. Complaints Process
i. First Step
Staff and others providing goods and services on behalf of HomeLife/Realty One, Ltd., should attempt to resolve complaints with customers immediately.
If a satisfactory resolution cannot be reached the complainant will be given the option of taking their complaint to the next step.
ii. Second Step
Customers should address complaints with the Brokerage Manager. The two parties should work together to find a satisfactory resolution.
iii. Third Step
Complaints that are Not Resolved in the Second Step and all Other Complaints
Complaints that are not resolved with store managers or assistant store managers and all other unresolved complaints should be directed to:
Email: accessibility@ homeliferealtyone.com
Mail: Attention: Accessibility
Office/Human Resources Manager
HomeLife/Realty One, Ltd.
Toronto, Ontario, M4X 1P3
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Your Neighbourhood Realtors®
HomeLife Realty One Ltd. is located in "a small town" in the heart of a big city. Old Cabbagetown is home to Toronto's finest heritage architecture. Narrow streets and magnificent trees create a unique and vibrant neighbourhood. Cabbagetown has the largest collection of small-scale domestic Victorian architecture in North America. We service the real estate needs of its diverse community and beyond.
Our central office location in Cabbagetown is convenient to Riverdale, Little Italy, the Annex and other surrounding residential neighbourhoods. Our representatives offer professional service with a personal touch. We believe that service is the most valuable commodity that we can provide.
Our office is located within a short distance from many of Toronto's newest condominiums. This makes it possible for our representatives to stay familiar with the latest developments of both new and resale condominiums. As a mainstay in the community for over 27 years, HomeLife/Realty One has seen the changes and we have grown with it. Our representatives' knowledge of the market, expertise and use of new technologies stay current of trends and changes.
As a community member we support many local programs such as the Cabbagetown Forsythia Festival, the HomeLife Realty One Youth Soccer Team, public school Breakfast Program, etc. Cabbagetown offers tremendous opportunities to its residents and we enjoy being a part of it. We love Cabbagetown and we love our City.
HomeLife/Realty One offers an extensive in-house training program for those sales representatives new to the industry; ongoing support and training is available to all of our sales representatives.
HomeLife/Realty One is a full-service brokerage with highly trained sales representatives and support staff. Our sales representatives will meet your individual needs whether you are buying or selling. Come in and talk with us… We'll help you succeed
501 Parliament Street, Toronto, Ontario, M4X 1P3
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