When opening a hosted application, some users may receive the following: Error: Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. Socket operation on non-socket.
Close all processes of Citrix in Windows Task Manager.
Configure your browser for Blackbaud Hosting Services.
Log into Blackbaud Hosting Services and click the Hosted application icon.
If issue persists, reinstall the Citrix client.