Be responsible for (1) customer service, (2) house keeping, (3) sales and profits, (4) rules and regulations.
Ensure high standard of customer services.
Handle all customers' queries, complains and goods return with utmost courtesy and patience.
Communicate with other departments and management to resolve problem even when handling unpleasant customers and expedite work.
Handle in the best interest of both customer and company.
Be willing to build a long-term relationship with the customers.
Make announcement, play music, and promotion clips timely.
Be responsible for selling all promotion items in good manner.
Prepare, submits reports and records such as daily reports, using VAT invoice reports.
Requirements: Satisfy all customers' needs, no complains from customers. All kind of reports submitted on time, customer service activities are smoothly run.
Clean, maintain customer service area and daily house keeping duties.
Maintain and keep page ring system in good condition.
Requirements: Goods and Receiving area is free of dust, well arranged, tidy, neat and in proper area.
Other tasks or responsibilities as assigned by Customer service Supervisor.
Honesty, carefulness, patience: Ability to be an honest, careful, patient person.
Persuasion: Ability to persuade others.
English ability: Be able to communicate in daily conversation.