More entries for Customer Service Hall of Fame
Jim Morrison column
More entries for Customer Service Hall of Fame Jim Morrison column Check out this story on greenbaypressgazette.com: http://gbpg.net/1yGDJfi
Camera Corner has been in business for 62 years and under the leadership of Rick Chernick has moved from camera equipment into the technology era as a leader in product and service.(Photo: File/Press-Gazette Media)Buy Photo
I continue to highlight good customer service personal experiences to demonstrate what I hope more people will do: Share good news and not just bad about service experiences.
So two more additions to the Jim Morrison Customer Service Hall of Fame.
Camera Corner/Connecting Point
This locally owned and operated store has been in business for 62 years and under the leadership of Rick Chernick has moved from camera equipment into the technology era as a leader in product and service.
Today, big box stores are the primary source for many of the high-tech products. Very tight margins, pricing established by manufacturers and national advertising make it very tough to compete as a smaller store.
So what do you do to compete? Provide things the big box stores don't always do. First, provide repair service in-store with highly qualified technicians so repairs can be done in a couple days and not weeks because of having to ship out to a factory. Not every repair can be done in-store, but most can and can be done quickly.
Second, provide personal service to customers over and above competitors.
My experiences with CC/CP are related to computers and accessories. I have bought Mac laptops and programs, scanner, printer and more. I also bought a PC. In every instance, the salespeople including Michael S. and Eric were excellent. And when I had any problems they were always handled promptly.
Eric is an example of the over and above. I call him a Mac "guru" because he really knows the product. When the laptop my grandson had in college needed repair and cleanup, it was handled promptly but one of the programs that had been on the computer was missing. It should have been a simple download but was not.
Eric called my grandson at Whitewater and what should have been a very brief instructional turned into an extended phone call with calls to the manufacturer and more. But he stayed with it until it was fixed. See how that works in bigger stores. Welcome Camera Corner/Connecting Point to my Hall of Fame.
Olsen's Piggly Wiggly (Howard)
The Olsens started in their business by buying the Blazei Sausage shop and expanding it and then relocating to Lineville Road with a bigger store and also made some recent additions.
Grocery competition has also expanded by the emergence of the bigger warehouse stores with more self-service. Margins are tight and prices fluctuate.
Again, Olsens was part of the Piggly Wiggly chain but had something others did not. In purchasing the first store they also obtained the recipes for the sausage products developed and made on site by Blazei.
Their hot dogs, breakfast sausage, and brats are second to none. My tailgate is a failure if we don't have the "dogs." But the meat department, which is one of their signature features, has expanded and new products are added all the time to meet customer requests.
Their prices are very competitive not just on meat but on other products and are better than others on many things. The people are wonderful. No matter who is there, there are smiles, greetings and if you need something everyone will help you find what you want or find the right person to help you.
The Olsens are also great community service contributors in product donations and helping fundraising events. Welcome to my Hall.
The induction ceremony for my Hall of Fame continues next month.
Jim Morrison is a professional speaker and leadership trainer from Green Bay. He may be reached at www.jimmorrisonspeaks.com.
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