This IP matches the address that you have provided during the purchase.
If there is no public IP address on the server or you didn't specify it when ordering the license, or it doesn't match the actual IP, the license won't be activated automatically.
An activation key is generated automatically when you order a license. You can find it in the Welcome email or in your Client area (Licenses -> License parameters).
In the activation form choose Activate the existing license.
Enter the key into the Activation key field.
You can use the key only once. To re-activate the license, will need a new key. You can generate a new key yourself once a month in the Client area or request a new key from your provider.
Please note! To activate your license with the key, make sure the licensing server 86.license5.ispsystem.com is accessible on port 80 from the server where the control panel is installed.
Execute the /usr/local/mgr5/sbin/licctl fetch ispmgr command, where ispmgr is a short name of a control panel.
Execute the /usr/local/mgr5/var/licctl.log command to find a reason of the failure in the log file.
If you cannot activate the license yourself, contact ISPsystem specialists.
Grant access to ISPsystem staff members to the server with the control panel. To do so, execute the command /usr/local/mgr5/sbin/licctl enable ispmgr support access, where ispmgr is a short name of a control panel.
Log into the Client area and submit a ticket to the Customer care department (click Send ticket on the Dashboard).
ISPsystem specialists will access your server and activate the license. This is a safe operation. For more information please read the article How to allow access to your server..