High-achieving Account Manager successful in managing accounts with annual revenue exceeding $8 million dollars. Expert in needs analysis, sales forecasting and closing tactics. Talented Account Manager effective at building loyalty and long-term relationships with customers while exceeding sales targets. Persuasive Account Manager skilled at developing a diverse and large client base. Constantly looks for new ways to promote products and build professional network ties. Quality-focused Account Manager focused on driving sales and maximizing profits. Directs sales teams with enthusiasm. Results-oriented sales professional with exceptional presentation skills. Brings extensive network of personal contacts in the Automotive industry. Persuasive sales professional offering extensive hands-on experience prospecting for new clients in new markets.
Serving as a front-line manager, advising clients on product and service selection, ensuring satisfaction, and generating referrals. Implementing sales and marketing strategies that improved company name recognition, expand the customer base and generate continuous revenue/profit growth.
Drove Ford OEM Accessory Sales at Ford/Lincoln dealerships by utilizing proven sales processes.
Managed a portfolio of 80 accounts totaling $8,619,657 in accessory sales for 2015 (Philadelphia sales territory).
Work remotely from home office with 100% road travel in the the Philadelphia and Washington Zone Markets.
Built client relationships by acting as the liaison between Ford Motor Company, customer service and outside vendors.
Analyzed and reported on monthly/yearly customer activity, business trends, opportunity for improvement and areas of concern.
Created proposals for customer business transactions.
Contacted customers to establishes productive, professional relationships with key personnel in assigned customer accounts, explaining product features and solicit orders.
Consulted with clients before and after sales to resolve problems and provide ongoing support.
Operated as the lead point of contact for any and all matters specific to my customers.
Held one on one and group meeting with all levels of the organization, including executive and C-level.
Drove General Motors OEM Accessory Sales at Chevy, Buick, Pontiac, GMC and Cadillac dealerships by utilizing proven sales processes.
Work remotely from home office with 100% road travel in the the Washington Zone Markets.
Built client relationships by acting as the liaison between General Motors, customer service and outside vendors.
Analyzed and reported on monthly/yearly customer activity, business trends, opportunity for improvement and areas of concern.?
Operated as the lead point of contact for any and all matters specific to my customers.Held one on one and group meeting with all levels of the organization, including executive and C-level.
Contacted customers to explain product features and solicit orders.
Supported Agency-wide requirements, particularly during large-scale, catastrophic events, terrorist attacks or national emergency.
served as onsite point of information and contact for Surge personnel.
Track the disposition and readiness of the entire disaster workforce. Working out of the Mount Weather Emergency Operations Center call center.
Deployed FEMA personnel to disaster field operations, regional assignments, exercises and training.
Processing of Human Capital Administration Orders for regional employees, entering new employees, conversions, transfers, rehires, termination, monitoring, and capture training records of employees.
Performed classroom instruction for the Surge Capacity Force and Community Relation Reserve Specialists at the Center for Domestic Preparedness.
As a Regional Trainer for General Motors Corporation, I was responsible for on-going product training and skill development courses for the Northeast regional territory.
Supported the dealerships in the use of information technology about General Motors vehicles in an easy-to-understand format using feature, function, value of real world needs in the field.
Conduct Knowledge-Based Sales Training approach to sales training giving the salespeople a thorough understanding of the product being sold and how it compares to competitive offerings.
Prepared documents used in instruction such as course outlines, lesson plans, job aids, and course materials, using Microsoft Office Word, Excel, and PowerPoint.
Representing the office at meetings within the Mid-Atlantic area with General Motors Corporation and its dealer base to include committees and coordinating activities that support company participation in automotive training and program support.
Communication I am an expert in communicating, both oral and written communication.
Oral Communication - Conducted oral classroom, conference, demonstration, lecture, and self-paced learning programs to over ten thousand (10,000) participants over a four year time period.
Written Communication - Write, edit and updated documents and ensured their compliance with General Motors standards.
Integrated information from various sources.
Translated complex information into easy-to-understand language for varied audiences.
Created hardcopy and PowerPoint documents as job aids, for over twenty-eight hundred (2,800) courses over a four year time period.
Interpersonal Skills Attention to detail - Integrating information from various sources, required double-checking the accuracy of information every time.
The information I trained on was (word of God) so it had to be 100% correct all the time.
Self-Management - Worked out of home, supervisor located in Tennessee.
Set high goals of highest number of students trained, courses completed, and truck specialist certified during the year.
I am self-motivated, self-starter towards work, and everything in between (can be seen by awards and training completed).
Interpersonal Skills - Working and dealing with thousands of people over the years, I use the utmost courtesy, sensitivity, and respect to others.
Treating everyone in the same matter.
I have found myself handling people more on a one-on-one due to their needs and situation.
Integrity / Honesty - I hold myself to a higher standard, than I do of others.
This comes from military, law enforcement, and management background.
Flexibility - Technology has helped me adapt to on-going change, and my military and law enforcement background has helped with unexpected obstacles.
I adapt very quickly to change.
Accomplishments Develop GMC Professional Grade and Chevy Truck Specialist certification training, for over one hundred locations that were assigned to me (Certifying Dealership).
Served with a team of six Trainers who streamlined three ride and drive events costing $900,000 to put on, to a set and learn event costing less than $100,000.
Responsible for hiring, training, supervising, and monitoring the performance of sales department.
Representing the company in dealings with vendors and external organizations.
Supervised over thirty (30) sales associates and sales support employees, management staff of eight (8).
Participate in the preparation of the annual forecast by projecting unit sales, gross profits, expenses, and operating profits for the sales department.
Meet, monthly with management to review and evaluate monthly forecasts, commission, productivity reports, and profit performance of each department as a whole and each employee individually.
Review local market condition, demographic, and past sales history.
Establish advertising plans, sales promotions, staffing needs, and compensation plans.
Plan, develop, design, deliver and evaluate training programs for sales staff, which reduce employee turnover rate and improve customer satisfaction.
Maintained knowledge of current sales and promotions, policies practices.
Microsoft Excel Beyond the Basics, Fred Pryor Seminars & CareerTrack, Dover, Delaware, 2015. An overview of designing templates, optimizing worksheet structure, importing and exporting data into Access, conditional formatting, tables, reports, pivot tables, protecting data, understanding macros, using if function, vlookup, and or functions.
Joe Verde's 2 Day Team Leadership Workshop, Joe Verde Sales & Management Training, Philadelphia, PA. Establish effective sales procedures, recruit, interview, and hire the best candidates, develop a training program for your dealership, establish an effective tracking program, set realistic goals and keep your sales force motivated.
Finance & Insurance Sales Management Training Program, Ford Life Insurance Company, Dearborn, MI. Complete overview of the Finance & Insurance manager (F&I) position & job responsibilities. F & I's role, general policies, job descriptions, computer operations utilizing F&I software programs. How interest, payments, payoffs, & reserve income are calculated, conversion charts, rule of 78, simple interest, reserve income, rate cap, & buy downs. A complete overview of rules, regulations, & laws that govern vehicle transactions, federal truth in lending disclosures, equal credit opportunity act, IRS cash reporting rules, ethics, DMV & taxes, contract forms, administration, logs, reports, forecasting, money control. A complete overview of the credit application, credit bureaus & reports, loan submission, portfolio spread, submitting loan application to lenders, & handling qualified approvals & rejects. Deal structuring, lender's rate & guidelines, & advance calculations. Lender relations, honesty, integrity, & reputation. 1 week course.
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