Q: My AWS Connect Customer Profile isn't getting enabled on S3 | CCP doesn't show Customer Profile Board I am trying to enable AWS Connect Customer Profile on agent CCP using S3. I have followed a tutorial that is  here. I want to enable customer profile as you can see in the following agent dashboard:

I have followed each step and made absolute configuration as mentioned in the tutorial but it didn't come up with the desired result. When I login into the agent desktop, there is no customer profile box present there, although I have made the accurate configuration.


A: you can check your connect instance from AWS console:
Amazon Connect > connectid > Customer Profiles > data mappings
you can check the created mappings.
And you can search the created profile with the customer id (which is mapped to account number),.
