Service Knowledge Management System (SKMS).
The Known Error Database (KEDB) contains documented errors and their associated workarounds.
A Known Error is a problem that has a documented root cause and a workaround.
A workaround is a predefined technique for reducing or eliminating the impact of an incident or problem for which a full resolution is not yet available.
Identity is defined as the information about users that distinguishes them as individuals and which verifies their status within the organization.
Directory Services are defined as a specific type of tool that is used to manage access and rights.
Rights are defined as the actual setting whereby a user is provided access to a service or group of services.
Access is defined as the level and extent of a service's functionality or data that a user is entitled to.
Application Management is not responsible for developing application code.
Organizational overlap may exist between Technical Management, Application Management and IT Operations Management.