The local community and military personnel also were concerned about delays—in their daily commutes. They worried the massive construction project would clog roads and create gridlock. To keep the community informed, the team launched a website that provided regularly scheduled updates of street closures or other potential inconveniences. It also consulted with residents before construction workers broke ground.
forums where people could ask questions," Lt. Col.
traffic] run much more smoothly," Lt. Col. Fox says.
The project's final stages included relocating the museum's military artifacts that numbered in the thousands, including heavy engineering machinery, vehicles, plaques, memorials and artwork, to their new home. No items were broken or misplaced, which was a testament to the team's strong communications with stakeholders to develop effective requirements and risk management approaches, Lt. Col. Fox says.