to a single "respond" for you.
WCC multichannel Contact center is an intelligent contact center structure, not only with the traditional voice, SMS, mail, video, but also through the innovation of wechat, Mobile SDK, weibo, Web customer service, to create a multitudes "calls" to a single "respond" age.
We provide more targeted functions to support operators pursuit of intelligence, convenience and openness.
Using omnichannel communication and combining with artificial intelligence to achieve maximum efficiency of work.
Robot quality control instead of manual quality inspection can fast handle with processing of large number of recordings as well as problem-solving and explore effective information.
The data can be effectively shared under the premise of full secrecy, so that the data resources are fully utilized.
WCC multichannel Contact Center creates a variety of channels to contact one-stop Solution Cloud Office era.
Providing basic CRM functions, make quick management possible in data, access, customer sales, mass information, Internal communication, etc.
Companies can use to do secondary development according to demand and achieve seamless docking with third parties.
The most efficient Office system brings you to a new experience in digital age.
To create an intelligent contact center with multitudes"calls" to a single "respond" for you.