The opportunities available with us are endless. Is simply the result of the experience of this company. Due to the rapid growth of our clients, we have been considered one of the leading high quality web design and most successful company in Central and South Florida. The unique quality of our clients requires us to produce prints, designs and websites that are specific and personalized. We are a graphic and web design company that has the ability to customize all your needs. This is your chance to let others know what you have to offer and we will create your new marketing, the one that will take your business beyond the sky and increase your customers.
​WHERE IS BRAND MEDIA EXPERTS LOCATED?
Our business is 100% Online, we are a team of designers, developers and customer service experts who work hand in hand with every customer. For Printing we have several print shop locations all over the US; Miami, California, Ohio, Chicago, New Jersey, North Carolina and Texas, this way we can offer affordable prices with Free UPS Ground Shipping in the Continental USA.
WHAT IS THE TURNAROUND TIME FOR PRINTING AND DELIVERY?
The production time is different for each product, usually 3-4 business days. This information you will find in the description of each of the products on our website. Please note that production time does not include delivery time, this too will find it in the product description. Often time production and delivery will be together.
WHY DOES MY PRINTING MATERIAL CRACK AROUND THE EDGES?
Cracking of the edges of Business Card sometimes occurs when the cards contains high values of ink, as in dark colors.​ We do not recommend using dark colors on the edges. If cracking occur, we will only offer a re-print of the same order and we will accept new files with color changes. If the customer don't want a re-print, we will offer a credit for the same value, refund will not apply.
I HAVE MY OWN DESIGNS, WHERE CAN I SEND THE FILES?
The files must be send to brandmediax@gmail.com and submitted in CMYK, 300dpi and saved in separate JPG or PDF files (Front & Back). If you do not have experience performing designs, we recommend that you contact a graphic designer or we can make the design for you. If we don't create your designs, please don't assume we will check files before printing, we will not be responsible for colors variations when printing due to designs. We will only be responsible if there was an issue with the actual printing.
HOW CAN I PLACE & PAY FOR MY ORDER ?
To place an order send an email to brandmediax@gmail.com with all the details and we will send you an email confirmation of your order. Once you approve all the information and the files are good for printing, we will send you an Invoice via email for you to make payment with your Credit Card. If you prefer PayPal, we also have that option as well. We are an online retail store, our method of payment is pre-payment, meaning that all orders must be paid in full prior to printing.
WHAT IS UV COATING MATERIAL?
When the client order UV Gloss, your work will look much better and polished. When the client order Matte, the colors in most cases will vary because they have not been given the final touch of gloss. Everything will depend on how the client wants their product.
WHAT IS YOUR OVERRUNS AND UNDERRUNS POLICY?
» All orders are subject to a 5% to 10% Overruns or Underruns.
» This means that you can get a little more or less of the total order amount.
DOES YOUR COMPANY WORKS WITH BROKERS?
We work with registered and approved Brokers offering a discounts on all our printing and web design services. We will not sign a contract or set special pricing with any Broker. When Brokers request printing material, we will do our best to fulfill deadlines and because the industry changes so quickly we will do our best to keep the same discounts. We work with vendors in some of our printing material and we assume no liability whatsoever for results of loss or damage incurred as a result of late printing or canceling orders due to productions times. In case an order is late or damage, we will inform and work with the Broker. The ONLY responsibility we will have if an order is late for production or damage is to refund the full amount of the purchase order from the Broker.
The industry standard for customized products dictates a no return and a no refund policy. However, if an order is not well received due to an error on our part we will reprint and ship it Ground Service. When an error has been confirmed, we will make every attempt to bring back the items that you have and promptly reprint the order. We will process the reprint order exactly as you had originally requested plus any corrections. The product, artwork or imprint color cannot be changed when processing the reprint.
On Social Media Marketing and Web Design Services, once the order is placed, the customer will have 24 hours to cancel the order and get a full refund. Once we start the project or service requested, customers can cancel at any time but may understand that we will not make any refunds or credits for other services. If you have any question, contact us.
WHAT IS YOUR GRAPHIC DESIGN MONEY BACK GUARANTEED POLICY?
We understand it very well that success can only be achieved by ensuring customers' satisfaction. Therefore, to ensure absolute customer satisfaction we offer unconditional money back guarantee in all designs, which you may rarely be offered by any other company. This is a solid guarantee that majority of companies do not offer to their clients. Customers has the complete rights to reject the initial sample and request a refund in case of any dissatisfaction. However, by offering this unconditional guarantee we prove our valued clients how much confidence we have in our quality of work and services.
» Refund will be void if the customer request Rush Service.
» Refund will be void if the customer approved initial sample or ask for any revisions.
» Refund will be void if the customer fails to contact us for more than 5 days after we send initial concept.
» Customers are not allowed to use initial design concepts until Brand Media Experts delivered final files.
» Complete copyright of designs concept belong to Brand Media Experts until final files are delivered.