People say Sonic is a different kind of ISP. We answer our phones, talk to customers with kindness, and try to resolve issues as soon as possible. We think that's just the right way to run a business.
You'll get local, knowledgeable, and friendly support when you call Sonic.
We'll get in touch when it's most convenient for you.
Your privacy is safe with Sonic.
Standing up for our community and what we think is right is in our core.
Net Promoter asks how likely customers are to recommend Sonic. Our 2016 average of 60.7 is 15 times higher than the average ISP rating.
Sonic's median Net Promoter Score in 2016 was 60.7. What does this mean? Well, it's all relative to the rest of industry, and the average for Internet Service Providers in 2016 was a paltry 4.0, with some of our competitors even receiving negatives NPS scores. That hasn't gone to our heads though. We continue to improve our customer care because we want to make sure every Sonic customer is satisfied with their service.
The EFF produces a nearly annual review of the tech companies who protect their users privacy, and stand up against unlawful or unwarranted surveillance by government entities. Sonic has received a perfect 5-star rating in each review. Click below to learn more about the EFF's "Who Has Your Back" report.
What does it take to be rated #1 in the West by Consumer Reports, and the second overall best ISP country? Speed, affordability, and great customer service.
Learn more about the ranking on Consumer Reports.
"You are doing a wonderful job and I appreciate the effort that you put into making Sonic the best ISP in the nation.
"Your staff is knowledgeable, quick and friendly and your prices are fair in comparison to the competition."