• The number of times a device has been used. A unique mark-ing process can be employed to identify the usage cycles of each customer's shipment so there is a record of every device received and the details of its reprocessing.
• The unique specifications of each device so each can be properly reprocessed.
• The original manufacturer number of each device to ensure customers receive back their own devices.
• Are experienced engineers involved in the process?
ing program be described step-by-step?
Every company should be able to walk through their reprocessing steps, ideally making their facility available for an in-person or virtual tour.
Are the reprocessed devices guaranteed?
The reprocessor should have resources available to help analyze a customer's item file/case mix in order to identify all the potential savings opportunities. Field personnel can be vital in conducting periodic account reviews and gap analysis intended to maximize the program's financial benefits and address any questions or issues.
avoid issues in this area?
If a customer is interested in understanding the reasons their devices have been rejected, the reprocessor should be in a position to articulate what happened to result in the rejections and to offer suggestions relative to improving device acceptance levels.