Learn more about the Control-M/Agent directories structure and some utilities which can help you solve issues faster and get your jobs back to running again.
As a Control-M Administrator it's very useful to know where to start looking when you have a Control-M/Agent issue. This webinar will help you understand where to look and which utilities you can use.
In this webinar Corey Low will explain the Control-M/Agent directories and utilities usage for troubleshooting and solving issues. Corey will also demonstrate ways to debug the Control-M/Agent and which information to provide to BMC Support when having a problem.
Q: Is it possible to have one Control-M/Agent connected to more that one Control-M/Server at the same time?
A: No, this is not supported since this could cause unexpected behavior with the jobs and the Control-M/Agent. If necessary you can install a second instance of the Control-M/Agent and connect it to a different Control-M/Server.
Q: How many days are the logs retained under proclog directory?
Q: Is it possible to increase the log retention on the Agent's proclog directory?
A: Yes from ctmagcfg -> Advanced parameter. Change the "Days To Retain Log Files"
Q: For data collector is it possible to get specific information instead of all getting whole files?
Q: Is it possible to uninstall/delete the local Agent installed with the Control-M/Server?
A: No, this is not allowed by design.
Q: If set persistent mode, will this mode take up more resource on controlm/server and/or server install with ctmagent?
Q: When running the ctma_data_collector, does it also include the files from the SYSOUT folder? If yes, how do you prevent this from being included?
Q: Can you change the polling setting of 15 min to something short?
Q: What is the Persistent connections? Is it, that many connections?
To maintain a persistent connection, TCP keep-alive packets are sent to prevent the connection from timing out.
Q: Why when stopping the Control-M/Agent on windows does one of the processes keep running for an additional 10-20 minutes even when no jobs are active?
Q: How to clean/clear agent DNS entries from the Control-M server?
Q: How important is the protocol version between server and agent?