I thought the course was very informative and Chris the instructor was superb! He kept the class engaged and on point the entire course. What I found most beneficial was the systematic approach that were modelled for each topic defined. Also the "mock" scenarios were very helpful in thinking in a "real life" situation, whilst also being able to apply what we were shown and also be able to see it actually work. Leading will bring clear, reasonable and having a positive attitude.
I felt the course content was very useful and interesting to learn various techniques/situations to put into practise in my job role. The trainer's presentation was very clear and understanding, a nice interaction with all the group, with gentle humour added in.