We are looking for some new adventure-rescuers to join our growing Customer Service team! Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's customers a friendly, personal and positive experience every time? If so, you could be the hero we're looking for!
We are the planet's #1 accommodation site. Our diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Barcelona or at one of our 204 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.
Supporting them as they do, as well as our partners who help them do it, is Booking.com's globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com's guests and partners, 24 hour a day, 7 days a week.
Liaising between guests and partners to resolve medium to light complexity issues via phone and email on various topics such as: modifications, cancellations or confirmation of reservations, special requests, easy complaints, etc.