・For small damages and breakages through force, such as broken clasps or jump rings, we recommend bringing your jewellery to a local jewellery for repair.
For any faults or issues, please contact us directly at info@isle-jewellery.com.
The material used for this product is very delicate, please take care to avoid dropping or marking the piece. After use, wipe gently with a soft cloth. We recommend keeping your ISLE product in a small airtight plastic bag to avoid scratching the surface. Remove your jewellery when doing sports, cooking and bathing, etc.
・ The jump rings in chains catches may be left unsoldered for safety reasons and for the purpose of replacing parts. Excessive force may cause these jump rings to open. If customers prefer, this link can be laser soldered permanently closed for a small fee. Regular cleaning and replacement of the chain is recommended as silver is prone to becoming brittle over time and breaking under pressure.
・ To retain the natural colour and texture of the material, ISLE solid sterling silver and gold products are not coated. Silver naturally tarnishes and turns black when exposed to conditions such as salt air, dust, sweat and moisture. After use, please wipe and store wrapped in a cloth or a small sealable plastic bag to minimise exposure to air and tarnishing. If your silver jewellery becomes dull or blackened, you can simply wipe it with a silver polishing cloth to remove the tarnish. In extreme cases of tarnishing, using 'silver dip' will restore the colour and shine. Remember to rinse and dry thoroughly after using the dip. *Do not use with pearl jewellery.
・ Gold Plated Jewellery: avoid chemical products such as hairspray, perfume, etc. while wearing plated jewellery. Avoid bumping & scratching the surface. Gently clean with warm water and a soft cotton cloth, though only when necessary.
*Please retain your (digital) receipt as proof of purchase.