Resetting the jam counters in service mode!
Resetting the jam counters in service mode they won't let me highlight them to clear back to zero getting this problem on all these machines so must be a step I am missing?
A service mode is designed on all the machines to enable a customization of display settings, functions, page counters and a various configurations and tools. If you want to access the service mode to clear jams, reset toner page counters or make other changes to keep your device running smoothly, the method to enter the way is standard for basically all the commercial models.
Press the User Mode or asterisk key on your machine's keypad, and then release it. Press and hold the 2 and 8 keys on your keypad at the same time. Hold the keys for at least a few seconds. Press the User Mode and release it to enter the service mode. A numerical 1 appears on the control panel of your device to signify the success. Input the number that corresponds to the service mode that you wish to access. Press Start to confirm the selection, and then enter the service mode. Go through the chart of service modes which is provided in the service manual and user guide of your device. Finally, press the Reset button and release it to exit the service mode. You can now go back to the normal operation.