Full ITIL implementation doesn't happen overnight, in 6 months, or even a year. Implementing ITIL requires full change in behaviour and process, and both of these take time and planning before and during. Join John Towsley, Co-Founder of Thought Rock as he discusses real life examples of clients he's worked with implementing ITIL. Gain perspective on the strategy involved in pre-implementation and walk away with approaches for implementing a best practice project.