We will normally, but at our absolute discretion, refund up to the cottage holiday rental you are liable to pay, less the booking fee (if applicable), any credit-card charges, and a handling charge of £60 or in the event of curtailment, the proportion of your holiday lost, less the booking fee (if applicable), any credit-card charges, and a handling charge of £60.
The decision of Big House Holidays will be final in all cases.
If you do need to cancel your holiday, please telephone Big House Holidays immediately on 01394 389188 and follow up by writing, within 5 days, to 1 Quay Point, Woodbridge, Suffolk, IP12 4AL.
In all other cases, we would endeavour to re-let the booking and if successful would normally consider a goodwill refund of the cost of the holiday less the booking fee (if applicable), any credit-card charges, a handling charge of £90 and any other reasonable costs incurred in remarketing the holiday. The deposit would not be refunded in such cases. If we are not successful in re-letting the booking, the holiday cost remains payable in full.