Infosys-Oracle Blog:Chatbot's - What & Why...is it the way forward?
Chatbot's - What & Why...is it the way forward?
Chat-bot also called as talkbot or bot or interactive agent, which is a program which helps in carrying out conversation via audio or text. Chabot's are typically used in various purposes including customer care service or information gathering. For example, a user could ask the bot a question or give it an instruction and the bot could respond or perform an action as appropriate (E.g., ask about weather, dial a number, etc...).
You all will be thinking why I am speaking about Chat-bot now...there you go!!! As you all will be knowing that, world is moving towards AI and Machine Learning. When AI and Chabot's combine you might be thinking what will it do?
Last but not the least they are reducing labor costs and helps enterprise "significantly"
Complete automation might not be possible in this space but by bring this innovation of Chatbot via AI will definitely give customers savings by time, "$" and reduction in labor cost.
"You know what drives me crazy? It's all these people talking about how great technology is, and how it saves all this time. But, what good is saved time, if nobody uses it? If it just turns into more busy work. You never hear somebody say, "With the time I've saved by using my word processor, I'm gonna go to a Zen monastery and hang out". I mean, you never hear that."
Oh yes, Chabot's are the way forward and this will keep you ahead in this competitive world. This not only increases the productivity, but also connects with client's/buyers/user's in a more meaningful way, and it is more important that we are not left behind in this world of IT!!!