When you register on our website, with the voluntary submission of personal data, it enables us to deal with your enquiry effectively and to communicate with you on any matter relating to the provision of our services.
We need to know your name, email address and telephone number to send you information about relevant services. Following registration, customers will be contacted by phone, text or email to understand their exact requirements so that relevant services can be provided that may be of interest. You may indicate your initial contact preference in the COMMENTS section of the online registration form.
Registered customers are free to change the personal data specified during the registration at any time, or to exercise their right to be forgotten and request their personal data be completely deleted through the right of erasure.
If you are subsequently interested in a property part exchange offer we will also require details of the relevant property to process any subsequent offer and purchase.
Contact Data: Includes postal address, email address and telephone numbers.
Profile Data: Includes your preferences on how to be contacted.
Technical Data: Includes browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you are unable to provide that data when requested, we may not be able to progress with certain of our services.
In order to provide our property part exchange services, it may be necessary to share a limited amount of your personal contact information with relevant third parties, such as but not limited to solicitors, surveyors and estate agents. This information is shared solely for you to progress with the service you have requested and will never be shared with other types of third parties.
Silverbridge Properties Limited website users are given the opportunity to subscribe to our email newsletter that may be of interest to data subjects.
The personal data collected as part of a registration for e-newsletters will only be used to send out email newsletters. You can opt out of receiving these at any time by using the 'unsubscribe' link on the emails or by telephone/post to Silverbridge Properties Limited.
Silverbridge Properties Limited will retain all personal data for as long as the individual is a customer of the company plus 6 years. This is subject to any overriding legal or regulatory requirements.
In accordance with GDPR, an individual has the right on request, to receive a copy of the personal information held by Silverbridge Properties Limited and to request that any inaccurate data be corrected or removed.
To have explained in an intelligible form the personal data concerned and any information available as to the source of the data.
We use Google Analytics to help us understand how the site is being used in order to improve user experience. User data is anonymous. You can find out more about Google's position on privacy as regards its analytics service HERE.
Google AdWords & Bing Ads – Website traffic generated by paid platforms use a conversion tracking cookie to help us understand how many visitors clicked our adverts and completed an enquiry form. These cookies expire after 30 days and do not contain personally identifiable information.
Facebook Pixel – This Cookie is placed by Facebook. It enables Silverbridge Properties Limited to measure, optimize and build audiences for advertising campaigns served on Facebook. For more information about Facebook Pixels click HERE.
We log a website visitor's domain and IP address automatically; this information does not identify you as an individual, but only the computer that is being used to view the site. This data is used to see where the site is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged by such means with personal data about specific individuals.
The internet is not a secure medium. However, we have put in place various security procedures. We use firewalls to prevent unauthorised external access to our systems and data. We also keep your information confidential. The internal procedures of Silverbridge Properties Limited cover the storage, access and disclosure of your information.
Telephone calls – Calls may be recorded for internal training and monitoring purposes only. Any call recordings are anonymised and deleted after review.
The ICO can investigate your claim and take action against anyone who has misused your personal data.