We value all feedback from our customers. We aim to avoid any dissatisfaction with our products; however should a complaint be logged we take it very serious and will lodge an investigation to determine the cause of dissatisfaction. The following procedure will outline the way complaints will be processed.
Upon receipt of the complaint via email, a response will be sent to the customer acknowledging receipt of the complaint. Upon receipt of the complaint information specified above, the food safety team will then conduct an investigation into the possible cause of dissatisfaction.
The outcomes of the investigation will be compiled and presented in a customer feedback report. Feedback will be provided to the customer with 7 workingdays of receiving the complaint and all supporting information as required above. Feedback will outline the result of investigations conducted and resolution of the complaint.
Once we receive the required information, our quality department will investigate and provide feedback within 7 days.