Her house was ransacked and many personal items were stolen. The high-net-worth insurer settled the claim which was over £100,000 within 5 working days of the incident.
The insurer also upgraded the property by contributing £5,000 towards extra physical security and arranged for a full series of physiotherapy sessions when the client returned home from the hospital.
In order to help the client with the trauma and after effects of the ordeal, the insurers sent the client, together with her daughter, on an all-expenses-paid 3-week holiday to her holiday home in Tenerife.