Please pay your bill before the due date to avoid late payment charges or service disconnection. NYSEG does not guarantee a payment made online will avoid late payment charges or service disconnection.
If you are using NYSEG's eBill service, all personal data is held in strict confidence behind firewalls. The bills are encrypted as they are displayed across the Internet, assuring confidentiality of information.
If you are using an online billing service provider other than NYSEG's eBill service, please contact the provider regarding the security of their online billing service.
Will I still receive a paper bill if I enroll in NYSEG's eBill service or another online billing service?
No. Once you enroll in NYSEG's eBill service or with another online billing provider, we will no longer mail you a bill.
If the NYSEG account is not in my name, can I still enroll the account in NYSEG's eBill service or with another online biller?
Yes, but you'll need to create a Login ID and password as an authorized user of the account -- if you are not authorized to access the account information, have the account holder contact us to authorize you. You can contact our Customer Relations Center at 800.572.1111, Monday through Friday, 7 a.m. to 7 p.m. excluding holidays.
When can I view my NYSEG bill online?
To enroll in NYSEG's eBill service, you'll need to create a secure Login ID and password, then follow the instructions to select the account(s) you wish to view and pay online, enter your banking and payment preferences, and you're set.
Activate your NYSEG account by adding NYSEG to your list of companies for online bill payment.
Pay your NYSEG bill by directing your online billing service provider to transfer money from your bank account to NYSEG electronically.