Below you'll find information and prices for all our delivery options. If you have a question about our delivery or returns service, and if you cannot find an answer below, please feel free to contact us to discuss your requirements.
All orders will be dispatched FREE OF CHARGE via Royal Mail 2nd class post. All orders sent via recorded post will need a signature upon delivery.
Standard 2nd class post (Estimated delivery 1-5 working days but no guarantee).
Royal Mail Next Day delivery costs £6.99 and is available on all mainland United Kingdom orders.
Orders must be placed before 14.45, Monday to Thursday. After 14.45 your order may not be dispatched until the following day. This will be at our discretion. Similarly, orders placed on a Friday may be dispatched the same day but we cannot guarantee that your order will arrive the following Saturday.
Royal Mail Next Day delivery excludes bank holidays and public holidays.
All orders dispatched via Royal Mail Next Day delivery will need a signature upon delivery.
All orders to EU European destinations will cost a flat rate £2.99 per order.
We do offer a fully tracked service for £9.99.
Please allow at least 5-10 working days for your order to arrive. If you haven't received your order after this time has passed please email us as soon as possible and we will investigate this for you.
A tracking number will be confirmed to you once the order has been dispatched.
Please note: Free delivery is not available on any order outside of the mainland United Kingdom. If you select this option with any order outside of the UK we will have no option but to refund your order immediately.
All orders outside of the mainland UK and EU Europe will cost a flat rate £3.99 per order.
Please allow at least 5-10 working days for your order to arrive. If you haven't received your order after this time has passed please email us as soon as possible and we will look in to this for you.
The £3.99 service is not a tracked service and we cannot accept any responsibility once it leaves the UK. If the parcel has not arrived in the timescale we will investigate as much as possible.
Your order will be dispatched either the same day or the next working day.
We pride ourselves in how we pack our orders especially our fascinators as we realise how important it is that our products arrive in excellent condition. Jewellery is generally packed either with tissue paper or bubble wrap in a jiffy bag or large letter box. Our fascinators are always packed in a box with tissue paper, we would never send a fascinator in an envelope or bag.
In the unlikely event that you are not satisfied with any items ordered and wish to return them to us for an exchange or full refund you must inform us within 14 days of receiving your order using the secure form on our contact page. This is just to inform us not ask for permission, we accept returns on fascinators and jewellery as long as all labels are still attached. It is unlikely you will get a response to your email unless you ask us a question.
All Items that have had their labels removed will not be refunded.
All fascinators must be returned in the original box that they were sent out in, items that are not returned in a box and arrive damaged will not be refunded.
We will issue a full refund for items returned to us, less postage and packing costs relevant to your order.
For health and hygiene reasons we cannot accept any earrings which have been worn.
Please send any returns to the address below with your order details, making sure to securely package anything you are returning to us.