All cancellations must be notified to the Company. Where the client cancelled a booking giving less than 14 days clear notice before the notified commencement date, then they shall be liable for the whole of the course fee. Where a client cancels a booking giving more than 14 days notice before the course commencement date, then the client shall be entitled to receive a refund. This refund will be equal to 80% of the fees paid.
All cancellations should be in writing.
A suitably qualified substitute will be allowed at any time prior to the scheduled commencement of the course. The Company being the sole determiner of such suitability.
The Company will provide trainers suitably qualified and experienced with regard to the course subject and will take all reasonable care to ensure that the presentation and content of the course is made in a professional and competent manner and to a standard appropriate to the course.
All facilities, course materials and equipment will be provided for use by delegates for the duration of the course unless otherwise specified. The Company will not be liable for any materials or equipment brought onto the premises by a delegate.
Ownership of, and copyright in all course material and documents shall remain with the Company. Delegates may use such material and documents only for their personal use and such material and documents shall not be copied, given, sold, assigned or otherwise transferred in whole or part to any third party without the written consent of the Company.
The client accepts responsibility in full for the conduct of its delegates whilst in the Company premises or premises of a third party and undertakes to indemnify the Company against material damage and/or personal injury to the Company, its servants, agents or property as a result of actions or default whilst attending the course.
Other than liability in respect of death or personal injury, the extent of the Company's liability for any failure to meet its obligation shall be limited to the costs of the course fee only. (Statutory rights apply).
This agreement shall be governed and construed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English Courts. This agreement is subject to the special conditions (if any) contained in the schedule hereto. In the event of any inconsistency between such special conditions and the other terms of agreement such special conditions should prevail.
The Company shall not be liable to any fees or for any other penalty should courses be cancelled due to war, fire, industrial action, tempest accident, civil disturbance or any other cause whatsoever beyond their control.