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A practical short course that is tailored to give students vital exposure to the duties and responsibilities of an Administrative Assistant, Receptionist or Customer Service Representative. This innovative course mirrors the various tasks performed by Administrative Assistants in today's workplace, thus giving the students a competitive advantage over other job seekers.
The course is more hands-on differing from theoretical courses and are considered to be training rather than "just another course". Students will gain new skills and knowledge in addition to the enhancement of their academic achievements and certify them in the relevant fields.
Work Ethics & Professionalism
Absenteeism, Workplace Dress Code
Definition of Ethical/Unethical & Professionalism
Code of Conduct in the Organization
Professional Behaviour, High Work Ethics & Positive Work Attitude
Defining Organizational Structure
Defining the Roles, Functions and Responsibilities of Each Department and its Employees
Understanding the Various Positions and Rank of each Employee in an Organization
Telephone Etiquette & Receptionist Duties
Professional Telephone Skills
Receptionist Duties and Responsibilities
Taking Proper Messages
Customer Service Relations
Training on Professional CSR Skills
Professional Qualities in CSR
Do's and Don'ts in CSR
Handling Irate and Difficult Customers
Office Writing Skills
Writing Memos, Job Letters and Email
Office Traits
Essential Hard and Soft Skills for an Administrative Assistant
Communication Skills, People Skills, Decision Making Skills, Developing Critical Thinking and Problem-Solving Skills
Dealing with Difficult People
Prioritizing and Multitasking
What Would I Learn
The course is designed to educate and train the students on the importance of:
Creating strong work ethics
Maintaining high levels of professionalism
Acquiring excellent customer service skills
Mastering telephone etiquette
Essential receptionist duties
Accurate preparation of business documents such as letters, memos and emails
Development of key skills such as time management, attention to details, organizational skills, people skills and communication skills
Managing workplace stress
How to prioritize and multitask in a fast pace environment
Developing critical thinking and problem-solving skills
These attributes are essential for a long successful career in the workplace.
Ethics & Professionalism
Telephone Etiquette, Receptionist Duties
Preparing Memos, Job Letter & Emails
Communication skills, People Skills, Dealing with Difficult people,Time management, Stress Management
Critical Thinking and Problem-Solving Skills, Organizational Skills and Decision Making, Prioritizing and Multitasking
One of the major benefits of this course is that students will become fully equipped to not only efficiently carry out the different tasks in each field, but to also easily excel in these tasks. As a result of this, they would need little or no training in the workplace because they can now apply the knowledge and training, they have received from the course.
Individuals who are desirous of pursuing a career in administration and employed persons seeking certification; no prior experience or qualification needed.
Students are required to sit a written exam; a certificate of completion will be given to students who have achieved a pass mark of 65% and over in the final exam.
Monday, Wednesday 06:00 pm to 08:30 pm 4 Weeks 20 hours $1,250.00 Mrs. Seema Ragbir-Ramdial
*SPECIAL OFFER: Introductory Price: $1,250
Session - Monday, Wednesday (06:00 pm to 08:30 pm)
Session 1 Monday, January 30, 2023 Wednesday, March 1, 2023
Session 2 Monday, May 8, 2023 Wednesday, May 31, 2023
Session 3 Monday, July 3, 2023 Wednesday, July 26, 2023
Mrs. Seema Ragbir-Ramdial, (B.A. Hons, Business Management) is passionate about business and teaching, she has over 15 years' experience in Administration, at the tender age of 23 she was promoted to Manager at one of her former workplaces. She created history when she accepted the post by becoming the company's first female and youngest Manager.
It is there where she began her successful career in Business Management. She is vastly qualified and experienced in Business Management, Human Resource Management, General Management, Accounting, Customer Service, Administration, Managerial Leadership and Educational Psychology.
Mr. Eshwar Dookran