Dear support, I have a ticket open for a long time, and noone answered to me. I have my account held. Please someone help. I dont have a ticket number, cant find it. My id is 1514453286. Please disable helding on it. Thank you.
When did you open a ticket?
You should check the email's inbox and spam/junk folders for any ticket notifications from info@xat.com, the email associated to your account you used to open a ticket. If it has been a couple of months already and you still didn't receive any ticket notifications from xat, then I advise you to private message one of the volunteers and politely request for further assistance regarding your ticket. When you message a volunteer, please send your registered name and ID, and the email associated to your account that is having an issue.
I have no notification on email. I sent a message to one volunteer, maybe someone will help me..
I've responded to your PM, please check out your PM inbox for further assistance on this matter. Thank you.