West Quay Cars (Southampton) Ltd ("we","our", "us", "WQC") is committed to protecting and respecting your privacy. WQC is a limited liability company established in England with a registered office The Old Boardroom, Collett Road, Ware, Hertfordshire SG12 7LR. For the purpose of the General Data Protection Regulation (the "GDPR"), if you book services as a passenger, the data controller is WQC (as set out in your booking confirmation).
CCTV information. All our vehicles are fitted with internal CCTV as governed by Southampton City Council. These cameras film inside the vehicles, and only record audio if the Driver activates this by pressing the driver "panic" button. WQC are not Data Controllers of these Cameras or their functionality, neither WQC nor the driver can access any of the recorded information, this is exclusively accessed by Southampton City Council Licensing Dept. or the Police. Please refer to SCC GDPR on the CCTV to find out your rights.
If you use our services through your company, information is provided to us by your employer. In the case of our corporate customers only, your employer may provide us with information about you when it signs up to use our services, for example your name, mobile, home address and business email address.
We receive information from other sources, such as from fraud prevention tools in the case of fraud or suspected fraud, from analytics companies in the case of in car wifi data usage and in the case of telematics data (including crash/impact detection, GPS location data, vehicle usage/driving style data and odometer readings), from third party data validation tools such as Experian and from publicly accessible data such as Companies House, the Land Registry, the Electoral Register and information you post online.
Fraud prevention: We use risk screening tools to ensure that customer profiles are not fraudulent. To do this, we match the personal data provided by customers against data fields such as name, email address, mobile phone number, and we use this to accept or decline bookings. This is an automated process.
If you would like details of the information we used to create your profile, please contact accounts@westquaycars.com. You can request a manual review of our automated processes or object to profiling, including profiling for marketing purposes by contacting accounts@westquaycars.com.
We use Google Analytics, which is a web analytics tool that helps us understand how users engage with our Websites. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our Websites. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites, visit this Google page: https://tools.google.com/dlpage/gaoptout.
to protect the rights, property or safety of our Company, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
The information that we collect from you will be transferred to, and stored at/processed inside the EEA. Your personal data is also processed by staff operating inside the EEA who work for us or for one of our suppliers or partner drivers. Such staff are engaged in, among other things, the fulfilment of your booking, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy.
Unfortunately, the transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the Websites, Apps, over email or via our contact centre; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.
Objection: In certain circumstances, the right to restrict or object to our processing of your personal information (e.g. where you request correction or erasure, you also have a right to restrict processing of your applicable data while your request is considered). You can object to our processing of your personal data based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate reason.
At any time you have the right to object to our processing of data about you in order to send you marketing communications, including where we build profiles for such purposes, and we will stop processing the data for that purpose. You can change your marketing preferences at any time by emailing accounts@westquaycars.com.
In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at accounts@westquaycars.com and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the Information Commissioner's Office or the data protection supervisory authority in the EU country in which you live or work where you think we have infringed data protection laws.
Questions, comments and requests regarding this policy are welcomed and should be addressed to accounts@westquaycars.com. You can also write to our Data Protection Officer at West Quay Cars, PO BOX 1360, Southampton, Hampshire, SO15 1WG or by calling +44 2380 216121.