LifeLine Plus Email: lifelineplusassist@aig.com
GlobeCover: +44 01273 401 950
GlobeCover Email: globecoverassist@aig.com
October 18, 2017 - Press Release
AIG Travel's Travel Guard® insurance products and services now available to United Airlines' customers
How Second Opinion Worked for One Man
Peter, 43, was diagnosed with a brain tumour (Ewing's Sarcoma). Before undergoing chemotherapy, Peter contacted Second Opinion. As his case was urgent, Peter's file was sent to the USA and immediately reviewed by a Professor and a specialist pathologist in sarcomas. The team in the USA requested urgent further tests and found that he did not have a brain tumour, but had suffered a stroke. Peter was saved from unnecessary treatment and risk to his life.
On a business trip to Sydney, Australia, an insured learned his wife was taken seriously ill at home...
Our assistance center was telephoned by an insured in the early hours of the morning. The anxious client explained he was on a business trip to Sydney, Australia to attend a conference. He learned his wife, in the USA, had just been diagnosed with pneumonia and admitted to the hospital. A family friend was looking after his young children. The client wanted to get back home as soon as possible to care for his wife and children. Our travel desk was able to reserve a seat on a flight to LA later that same morning with a connecting flight to New York.
The time zone change between Australia and New York meant the client arrived home the same evening he had originally phoned. We checked in with the client after his trip. He told us his wife was making a steady recovery. Under the terms of his company's business travel insurance program, he was reimbursed for the full cost of the last-minute air fare.