If you have a current maintenance plan for your software, you are entitled to a free upgrade or update to the current version of the same edition (i.e. Standard, Professional, or Industrial) of the same software license. If you are changing editions or do not have a current maintenance plan, contact Palisade Sales for a price quote to upgrade.
Each license of software may be upgraded or updated to each new version only once. That is, a single license may not be used to obtain multiple free or discounted upgrade licenses.
Free software maintenance updates and patches, including bug fixes and Windows/Office compatibility updates.
Free technical support via hotline or email. Technical support hours are Monday - Friday, 4:00am - 7:30pm (New York time zone). Technical support is available for software installation, resolving software errors, assisting with software operation, and limited model de-bugging. Technical support is not designed for building spreadsheet models from scratch, extensive model de-bugging, or software training. These services may be obtained from our Training and Consulting department.
Unlimited, 24-hour access to Palisade's online technical support KnowledgeBase – the same source used by Palisade technical support staff. A quick check of the KnowledgeBase often solves the problem in just a few minutes.
A full year of maintenance is included when you purchase your software. Shortly before your maintenance plan expires, renewal notices are sent via e-mail.
If you choose not to renew your maintenance plan, none of the above benefits will be available to you. Lapsed maintenance plans may only be renewed at higher prices and with reinstatement fees.