Sound effects, multiple levels, and enemies -- oh my!
Drove quarterly product planning cycles for six Product teams within the Risk organization.
Helped grow the Risk team from 5 to 100+ while dropping loss rates >80% in the same timeframe.
Built a global network of operations managers to monitor fraud at the regional level.
Wrote fraud rules in Python and SQL queries to debug, scope, and block attack vectors.
Piloted and trained the first team of dedicated support representatives at Uber, laying the foundation for a 20,000+ person support organization.
Defined hundreds of support policies for riders and driver-partners around the world.
Maintained a support SLA of < 12 hours for all support tickets in the West Coast region.
Researched startups for possible investments and assemble dossiers based on findings.
Documented ideas and produced presentation decks for potential investors and business partners.
In my personal life, I'm a bit of a gym rat and love to ski. I've completed a handful of marathons and it's not uncommon to find me at the gym or out running. When I'm indoors, I spend a lot of time on Hacker News & Reddit and, when I find the time, love to play video games (anything from PC to consoles to VR).
I've recently caught the travel bug and am looking for new places to check out (open to suggestions -- easily accessible skiing is major plus).