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Marketing Mix Of Northwest Airlines – Northwest Airlines Marketing Mix
December 2, 2018 By Hitesh Bhasin Tagged With: Marketing mix articles
Northwest Airlines Corporation is associated with airlines industry and deals in carrying both passengers and cargo. It was founded in the year 1926 by its founder Colonel Lewis Brittin as Northwest Airways but commenced operations as Northwest Airlines from the year 1934. On 31st January year 2010, it ceased its own operations as it was merged with its parent company Delta Airlines. It is of American origins and is currently second-largest global airline. Some of its competitors in present scenario are as follows-
United Continental Holdings
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Northwest Airlines operated one of the largest networks in the United States in terms of domestic route. It started its operations by carrying passengers first in domestic and later in the international circuit. By the year 2006, it was largest cargo carrier in the United States.
Northwest Airlines had a fleet of 320 carriers at the time of its merger with its owner company Delta Air Lines. It had a mixed fleet that included Airbus aircraft, McDonnell Douglas and Boeing. Its services includes-
Domestic First Class – Was for domestic flights and available on Boeing 757-200, 757-300, Airbus A320, A319 and some other aircraft. Passengers were offered alcoholic beverages, refreshments and complimentary meals. Seats had a pitch range of 34 to 37 inches and its width was from 19.5 to 21.5 inches.
World Business Class – Seats had a pitch of 60 inches and recline of 176 degrees in aircraft like Boeing 747-400 and airbus A330. Seats had recline of 178 degrees with the same pitch in aircraft like Boeing 757-200 and trans-Atlantic aircraft. Passengers were offered free refreshments and meals along with alcoholic beverages. Seats were equipped with cocktail table, work-table, reading light, power ports and AVOD.
Domestic Economy Class- passengers were offered free refreshments and additional sandwiches and snack boxes could be purchased at extra cost.
International Economy Class- Available on international flights with a width of seats from 17 to 17.5 inches and pitch from 31 to 34 inches. Passengers were offered free non-alcoholic beverages, snacks and meals. On international flights, wine and beer were complimentary along with meals and any other beverage of alcoholic nature could be easily purchased
Northwest Airlines was an American airline with its headquarters base first at Detroit in Michigan and later at Eagan in Minnesota. It was a dominant operator in the Trans-Pacific region and hence established its hub at Tokyo in Japan, first at Haneda and later at Narita International Airports. In the year 1986, Northwest Airlines acquired Republic Airlines and set up hubs at Memphis International Airport and Detroit Metropolitan Wayne County Airport.
Since the year 1993, it also operated from its hub at Amsterdam Airport Schiphol. Northwest Airlines offers a flight to 254 destinations like several places in the US as part of its domestic circuit and Asia, Europe, Caribbean, Canada and Mexico in terms of international presence. It has a widespread distribution channel that includes services of travel agents, tour operators, companies affiliated with airlines and its own website for online bookings.
Northwest Airlines has adopted a value-based pricing policy and kept its ticket prices according to the services offered. For its First-Class passengers, it has adopted a premium pricing, for Business-Class mid premium pricing and for Economy-Class passengers reasonable pricing strategy. It has implemented a promotional pricing policy and offers incentives in form of discounts and offers to its loyal customers. For passengers who demand something extra, they have an optional product pricing like extra charges for additional baggage or any particular meal.
Northwest Airlines was one of the most recognised airline companies in the world. It has always been conscious of its responsibility towards mankind and nature. It banned smoking in its flights from 23rd April 1988 in the United States. Frequent-flyer program of Northwest Airlines offers incentives to its loyal customers like free tickets, discounted membership at airport lounges and upgrades to first class. Passengers could also accumulate miles from associated partners of Northwest Airlines like hotels, car-rental Company, credit cards and other related vendors. It's associated member lounge WorldClubs offer free WI-FI access and Alcoholic beverages.
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