If this is your first time at ACTE-CAPA, you won't want to miss this!
Jamie Pherous represents energy, drive and vision in the way he formed, launched and remained strongly committed to building a major global Australian business. His visionary story is attractive to both the industry for those young people who are looking for leadership guidelines, for the buyers in understanding the personal side of the CTM story and for the whole of the industry in understanding what Jamie sees as a visionary in this industry. Why when all are saying technology is the future, people will become redundant, B2C will be the way of the future: what does Jamie believe or see is the future of corporate travel business?
11:55 Irreversible and Irresistible Change – It's here!
Travel technology guru, Johnny Thorsen will lead the way with updates on the latest innovations in technology that have ALREADY ARRIVED and are helping shape travel programs right now.
• Putting yourself in your traveller's shoes to learn what technology is best fit for them.
• In an increasingly confusing landscape of new and different players, it's essential to understand all the elements, what role each vendor plays and how it all fits together.
• Who do you need to be working with and what changes do you need to prepare for in order to build these improvements into your program?
• What do I need to do to adapt to the upcoming benefits that will open up to my business to new improvements 2018 and onwards?
• Building on last year's defining work to profile today's Modern Business Traveller; a new study now explores how travel managers can leverage that knowledge to influence traveller behaviours.
In this session, we will recap on the changing expectations of the modern business traveller, we will then look at the best ways to reach the traveller and influence their behaviour.
Lastly, we can discuss ways the travel policy can be adapted to encourage compliance.
1C: The personalisation of travel and travel risk management: The role of Artificial Intelligence and Machine Learning NOW!
• Are AI and Machine Learning the same thing? What do they mean for personalisation from both the supplier and traveller perspective and how will this flow on to risk management and distribution.
• Regulatory Changes: What are the outcomes and benefits to me?
• New Payment Solutions: What New Solutions have come onto the market in the last 12 months that improve my internal efficiencies, and add value to the travel agency business?
• Customer Engagement: What are the benefits which I can clearly communicate to my customers on the new card benefits and solutions.
• How can I represent these new solutions to my customer and in a manner that makes good sense to them?
• What best payment delivers value to both sides of the relationship?
This session will explore what new innovations are trending in beacon, blockchain and appCloud technology. While opening up exciting opportunities and enhancing the traveller experience, these new technologies also bring about their own set of challenges. We will discuss how simple or complex it can be to procure and deploy these innovative solutions and the implications for travel management programmes.
• Responsibilities and capabilities of successful travel managers are changing quickly. With the increased focus within travel programs on aspects such as technology, AI, consumerisation, data science and behavioural economics how can travel managers keep up, while at the same time continuing to meet their 'old' KPI's of cost, traveller satisfaction and safety?
A diverse panel of industry experts will debate how the role of the travel category manager is changing, and how they can continue to be successful in future.
This is a media free panel discussion. Registered media will be unable to attend this panel.
Who the ATMC is, what it does, current issues the ATMC is pursuing and update on the 2018 Award.
Hear from the experts who will focus on the 'Support', 'Collaborate' and 'Ground' spokes to share their visions for the future. Walk away with the insights needed to prepare for and embrace the changes coming that could excel your travel programme into the future.
Unique perspectives from seasoned experts and some round table debates to reflect on what are the key things you've learned in your travel career, as well as today's key take-aways.
Hear from the experts who will focus on the 'Book', 'Fly', 'Sleep' and 'Pay' spokes to share their visions for the future. Walk away with the insights needed to prepare for and embrace the changes coming that could excel your travel program into the future.
Executive Panel: How can we enhance a mature category like Air?
• How to best calculate and present savings to stakeholders?
• Are LCCs changing the game?
Executive Panel: How to maximise your preferred accommodation program 2018?
• How to gain compliance and traction from traveller?
• Hotel rates: Non-LRA/LRA/Dynamic - are the dynamics changing?
• New Solutions for creating value in contracting, or are we still reinventing the same wheel?
A panel of experts on the 'here and now' of travel payments. Demystifying new regulations and technology is crucial for buyers and TMCs, so we can all walk away with actionable insights.
• The big picture of virtual cards: Who's on board?
• End-to-end Solutions - they DO exist!
Travel Managers are often at the forefront of organisational or complex multi-channel change. They are often the harbingers of new technologies, standards and processes.
• How do you manage change when there are different requirements among different stakeholders across diverse geographies?
• What different communication options are available in a change management process? How often and when to communicate - and what medium?
• How can we win the support of the enablers of transformation (IT, security) who often don't have a stake in the end result?
• How can Travel Managers better manage behavioural change in what is often an emotion-charged category?
This practical session full of tips and take-aways will inspire you!
The rules for mid-and large market procurement are being re-written. Are you up-to-speed? Procurement is a significant stakeholder for sales and account managers within corporate travel. But let's face it, procurement can be challenging to work with. Price and savings dominate discussion, there's a rigid adherence to process and every time a new category manager arrives – you're back to square one. It doesn't have to be that way.
If your focus is winning more accounts and improving client retention, then this session is for you. Shining light on the hopes, drivers and aspirations of procurement managers will empower sales and account managers at suppliers with the practical tools to operationalise concepts and lift the conversation from tactics to strategy. The objective – greater top line results!
The way people move is undergoing rapid change. According to a recent Deloitte study, "Frictionless, automated, personalised travel on demand is the dream of the future of mobility". This transformation is creating a new ecosystem of personal mobility, with implications affecting the entire corporate travel ecosystem. But what about the burning issues of safety and security and Duty of Care in this brave new world? What can corporations do to navigate the proliferation of choice when it comes to transport and mobility options?
Travel technology guru, Johnny Thorsen will lead the way with updates on the latest innovations in technology that have ALREADY ARRIVED and are helping shape travel programs right now. He will be joined by experienced buyers to debate the impact these innovations may have on the evolving role of the travel manager.
- Putting yourself in your traveller's shoes to learn what technology is best fit for them.
The use of debit and credit cards for online payments is slowly but surely changing. In 2016, alternate forms of payment (AFP) surpassed credit cards with 51% of global eCommerce volume - what about in 2017? In an increasingly confusing landscape of new and different players, it's essential to understand all the elements, what role each vendor plays and how it all fits together. Who will you need to work with; and what changes do you need to prepare to build into your programme?
Building on last year's defining work to profile today's Modern Business Traveller; a new study now explores how travel managers can leverage that knowledge to influence traveller behaviours.
Responsibilities and capabilities of successful travel managers are changing quickly. With the increased focus within travel programs on aspects such as technology, AI, consumerisation, data science and behavioural economics how can travel managers keep up, while at the same time continuing to meet their 'old' KPI's of cost, traveller satisfaction and safety? A diverse panel of industry experts will debate how the role of the travel category manager is changing, and how they can continue to be successful in future.
Keeping up with the changes in pay leaves many travel managers feeling like they're caught up in a never-ending game. Just as you embrace a new trend such as virtual cards, blockchain pulls ahead and potentially discredit everything you've done so far. What and where the next key technology will lead us is a tossup, but a closer look by our experts will help you unravel the complexities of the future of pay; including bitcoin, mobile apps and more.
With recent strides in data aggregation and consolidation, we have access to more usable data than ever. The key to unlocking its power is in a travel manager's ability to interpret information, identify key trends and base decisions off traveller behaviors and more. Learn to leverage predictive data to maximize savings and negotiate the most beneficial terms for your travel programme.
A data science perspective on what opportunities await the corporate travel industry through great consolidation and reporting on disparate data.
2C: The personalisation of travel and travel risk management: The role of Artificial Intelligence and Machine Learning NOW!
When can travel managers confidently put a siri-style application in front of a traveller and be confident of them having a great interaction that's not 'clunky'?
16:15 Association of Travel Management Companies (ATMC) UpdateWho the ATMC is, what it does, current issues the ATMC is pursuing and update on the 2018 Award.
Hear from the experts who will focus on the 'Collaborate', 'Pay' and 'Sleep' spokes to share their visions for the future. Walk away with the insights needed to prepare for and embrace the changes coming that could excel your travel programme into the future.
Hear from the experts who will focus on the 'Fly, 'Ground', 'Book' and 'Support' spokes to share their visions for the future. Walk away with the insights needed to prepare for and embrace the changes coming that could excel your travel programme into the future.
How to best calculate and present savings to stakeholders?
Executive Panel: How to maximise your preferred accommodation programme?
- Creating a brand new approach to hotel negotiations in 2018. Can buyers put together a compelling programme in a new way?
- The big picture of virtual cards: Who's on board?
- End-to-end Solutions - they DO exist!
• Travel Managers are often at the forefront of organisational or complex multi-channel change. They are often the harbingers of new technologies, standards and processes.
• This practical session full of tips and take-aways will inspire you!
The rules for mid-and large market procurement are being re-written. Are you up-to-speed? Procurement is a significant stakeholder for sales and account managers within corporate travel. But let's face it, procurement can be challenging to work with. Price and savings dominate discussion, there's a rigid adherence to process and every time a new category manager arrives – you're back to square one. It doesn't have to be that way. If your focus is winning more accounts and improving client retention, then this session is for you. Shining light on the hopes, drivers and aspirations of procurement managers will empower sales and account managers at suppliers with the practical tools to operationalise concepts and lift the conversation from tactics to strategy. The objective – greater top line results!
1A: A 'Pay' Landscape of 2017: A 360 Perspective for Travel ManagersThe use of debit and credit cards for online payments is slowly but surely changing. In 2016, alternate forms of payment (AFP) surpassed credit cards with 51% of global eCommerce volume - what about in 2017? In an increasingly confusing landscape of new and different players, it's essential to understand all the elements, what role each vendor plays and how it all fits together. Who will you need to work with; and what changes do you need to prepare to build into your program?
1B: Managing the Modern Business TravellerBuilding on last year's defining work to profile today's Modern Business Traveller; a new study now explores how travel managers can leverage that knowledge to influence traveller behaviours.
1C: The personalisation of travel and travel risk management: The role of Artificial Intelligence and Machine Learning NOW!When can travel managers confidently put a siri-style application in front of a traveller and be confident of them having a great interaction that's not 'clunky'?
2A: The Future of Travel 'Pay' - Don't Hate the Pay-er, Hate the GameKeeping up with the changes in pay leaves many travel managers feeling like they're caught up in a never-ending game. Just as you embrace a new trend such as virtual cards, blockchain pulls ahead and potentially discredit everything you've done so far. What and where the next key technology will lead us is a tossup, but a closer look by our experts will help you unravel the complexities of the future of pay; including bitcoin, mobile apps and more.
2B: Using Data to Effectively Shape Tomorrow's PoliciesWith recent strides in data aggregation and consolidation, we have access to more usable data than ever. The key to unlocking its power is in a travel manager's ability to interpret information, identify key trends and base decisions off traveller behaviors and more. Learn to leverage predictive data to maximize savings and negotiate the most beneficial terms for your travel programme. A data science perspective on what opportunities await the corporate travel industry through great consolidation and reporting on disparate data.
2C: Travel Manager 3.0: How will the role of the travel manager evolve in the next 5 years, and how to keep upResponsibilities and capabilities of successful travel managers are changing quickly. With the increased focus within travel programs on aspects such as technology, AI, consumerisation, data science and behavioural economics how can travel managers keep up, while at the same time continuing to meet their 'old' KPI's of cost, traveller satisfaction and safety?A diverse panel of industry experts will debate how the role of the travel category manager is changing, and how they can continue to be successful in future.
The Innovative face of corporate procurementUnique perspectives from seasoned experts and some round table debates to reflect on what are the key things you've learned in your travel career, as well as today's key take-aways.