If a tourism company has provided you with poor service and you have not been able to reach an agreement with the company, you may contact us, and we will advise and support you to ensure you reach a satisfactory agreement.
When can you make a claim?
- Did not provide you with detailed information about the services you hired (confirmation or cancellation dates, fines, etc.).
- Did not meet comply with the services included in the tourism package (partially or totally).
- Did not provide the additional services which it committed to (reconfirmation of flights or accommodation).
- The availability of tourist sites to visit was not verified.
- Delayed, cancelled, oversold and/or reprogrammed flights without prior warning and did not comply with providing food and accommodation.
- Did not inform you about ticket restrictions and stopovers.
- Did not inform passengers that valuable items in luggage must be declared.
- Returned your luggage in a poor state or lost it.
- Made constant stops during the journey to pick up or drop off passengers, or transported passengers standing up in the bus.
- Did not have the required security measures to transport passengers or luggage in the hold.
- Did not clearly exhibit its rules, a timetable of the services offered or the check in and check out times, including a list of prices for additional services offered to the tourist.
- Charged an additional fee to the tariff established when making the reservation, if the guest was not previously informed that the reservation could be subject to variations.
You must present the documents that demonstrate you hired the tourist service.
You must be the person who acquired or used the service.
By contacting any Iperú office in person, by phone, post and/or fax and filling out the following form.