GrowlersGear offers returns on products for up to 60 days. If 60 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, if applicable.
To complete your return, fill out the return slip from your package and include it when mailing your order back to us. If you did not receive a return slip please email shop@nlgrowlers.com and we will email one to you.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow up to seven business days from receipt for returns/exchanges to be processed.
If you are in the St. John's area and wish to make a return in person, please email us at shop@nlgrowlers.com to make these arrangements.
Only regular priced items may be refunded. All discounted items are final sale and cannot be refunded.
Exchanges can only be made if the product is defective or damaged. If you wish to exchange a product for reasons other than these, a refund will be issued and you can purchase the product of your choosing at that time.
All customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
If you are shipping an item over $75, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.