Customer Satisfaction Survey — Hicks Roofing Inc.
As a deeply valued customer of Hicks Roofing, Inc. we would sincerely appreciate your time for a couple of minutes. You taking this time to let us know how we did on your recent project will go a long way toward helping us achieve our goal of "100% customer satisfaction". We believe we have a service to be proud of and we intend to be servicing customers like yourself for many years to come. We hope that your roof is not a 1 time purchase, but a long lasting relationship that will bring value and satisfaction to you, while providing, not only our livelihood, but a job and customer reference we can be proud of for the future. We realize that it can take years to develop a customer to the point where they consider us to be "their roofer", yet it can take just one mistake to lose that relationship forever. Your total honesty and sincere effort while answering these questions is the only way we can be sure we are doing everything we can to please you. So that we may continue to improve and you can enjoy your roof for years to come, please be as honest and straight forward as you can, our feelings cannot be hurt. Rather such criticism is welcomed and deeply appreciated.
Please check the appropriate areas, make any comments, and submit this form after you are finished.
Please choose from the following of excellent, very good, good, fair, poor. excellent being the best and poor being the lowest.
Please let us know in the text space provided below.
If you rated Hicks Roofing lower than excellent on any of the first 10 questions, could you please elaborate so that we might improve in the future.
Please use the following space to make any additional comment or suggestions that may help us improve or make certain of your satisfaction.
What, in your experience, are the positive things that you feel most separate Hicks Roofing from other roofing contractors.
If you know of anyone that would appreciate our commitment and loyalty to the customer please leave a name and contact info below. Thank you.
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