At EDC we respect your privacy and understand that privacy is important to you and that you care about how information about you is used, so this privacy notice sets out details about what data we collect and how we use it.
We are Equine Dental Clinic Ltd (EDC). We have been providing specialist and routine maintenance service in horse dentistry since 2013 and accept referrals from vets through their clients and dental technicians. We also provide a local maintenance equine dentistry service to regular customers within a 30 mile radius from our premises in Witchampton, Dorset. We visit countries all over the world teaching, lecturing, demonstrating and performing clinical cases.
We obtain information about you when you use our website, for example, when you contact us about our services or if you are a client or register to receive information from us.
Where we collect personal data via our website, we will be upfront about it and it will be obvious to you that you're providing personal data and how we will be using it.
If you fill out one of our website forms (e.g. on our 'Referrals' web-page) a notification email is sent to the relevant team within our company. Data you submit is stored only in our practice management system for clinical use. Our website uses SSL (https) and the data you submit using the contact form will be encrypted once you press the "Submit" button.
Any data collected is kept safe and secure – our servers are based in a secure UK data centre which has ISO/IEC 27001:2013 security accreditation. All our storage is secure and our suppliers have GDPR procedures in place, we also have a notification process in place should any breach occur.
People who receive our newsletters and offers e.g. relating to continual professional development (CPD courses).
Personal information we collect might include your name, address, email address and information regarding what pages are accessed and when.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory and clinical obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We have a business Facebook page which you must choose to 'like' to follow us. We will not store or transfer any personal data from our page to any other system, program or third party.
We use a number of third-party cloud-based services for the purposes of effectively running our business and providing our services to you. We also use a number of third-party organisations, e.g. accountants, HR support, etc.
In all cases where we are using a third-party service or company, we will only provide the minimal amount of information for the purposes of delivering the service to us and to meet our requirements.
If you wish to raise concerns about the way we are processing your data or would like to raise an objection, then please email us at reception@equinedentalclinic.co.uk with your concerns.
If you wish to exercise your right to be forgotten, please contact us via the contact details below.
We may change or update elements of this privacy notice from time to time or as required by law. The most current version of our privacy notice is available on our website at equinedentalclinic.co.uk.