Flawless guest relations, minimal wait times, elevated emotional intelligence, refined etiquette & demeanor amongst all staff, and intuitive anticipation of guest needs.
Flawless food preparation, presentation, and consistency. Depth of flavor, fresh ingredients, and proper table arrangement.
Aesthetically pleasing façade and interior décor. Thoughtful synergy of building materials, use of space, and functional furnishings.
Subtle calibration of lighting, sound, fragrances, surface textures and staff appearance to create the optimal mood appropriate for the space.
Clean and well maintained environment in both client-facing and staff-only areas. Free from pollutants, odors, unpleasant substances, and health/building code violations of any kind.
Broad selection of wine & spirits highlighted by a curated collection tailored to the character of the restaurant.
Menu is well organized, easy to read, and reflects a range of both simple and sophisticated dishes to suit clientele of varying palettes and dietary restrictions.
Proper procurement, storage and preparation of all food items, thorough cleaning and maintenance of all appliances, tableware, server ware, surfaces, amenity areas, and immediate resolution of all customer concerns.
Overall operational efficiency in the areas of facility management, regulatory compliance, inventory, consumables, staffing, marketing and branding, and cultivation of new and repeat business.