The availability of the respective hotlines is provided in the table with the countries and phone numbers below.
"Confidential", where the personal and contact details will be provided also to M+W Group responsible person in charge of compliance.
We encourage you to choose the confidential option and leave your contact details since this facilitates investigations of the M+W Group Compliance Team; your identity will certainly not be disclosed to anyone who is not in charge with the investigations.
After submission of your report to an operator, you will be provided with areference number. Please diligently write down this reference number and save it.
If your report was done by voice mail, please call the M+W Group Ethics Line at a later stage and speak to an operator and ask for feedback in order to obtain areference number.
If you are not fluent in any language for which there is live answering and your language is only provided by voice mail, you can also contact Deloitte Tip-offs Anonymous via email (M+Wgroup@ethics-line.com) to obtain the feedback.
Please note that by making use of the email facility, your email address will become known to Deloitte Tip-offs Anonymous but not to the M+W Group Compliance Team, if not explicitly preferred.
Date and time when you issued the voice mail report at the M+W Group Ethics Line.
Short description of the irregularity you have observed.
That you request feedback and apply for the reference number for this incident.
Your report will be translated into English (if necessary) and then be provided to the M+W Group Compliance Team for investigation. The M+W Group Compliance Team may have further questions on the incident, so they might contact you via Deloitte Tip-offs Anonymous. The contact will be made by either by telephone or email, depending on the contact details you provided.
Therefore, we kindly ask you to check your emails from time to time if there is a respective message from Deloitte Tip-offs Anonymous which provides some questions from the M+W GroupCompliance Team in an anonymous way. Please answer this email – the M+W Group Compliance Team might be dependent on your help and they can only contact you in this way.
For further questions regarding telephone reporting, please contact Deloitte Tip-offs Anonymous team directly via email (M+Wgroup@ethics-line.com) or via telephone by dialing the relevant contact number for your region and select the option to speak to a live operator.
The M+W Group Ethics Line ensures total confidentiality and anonymity. Please select the country you're calling from and use the respective number in the table below to make a telephone report. Your number will not be traceable to ensure your identity remains protected.
A description of the irregularity you have observed.
Do you have any evidence (documents, invoices, bank statements, purchase orders, etc.)?
Asia I: China, Indonesia, Malaysia, Singapore, Taiwan +65-1587649** Mandarin, Cantonese and Bahasa Malay available during Malaysian business hours and voice mail after hours. English 24/7.
Asia II: Philippines, Thailand, Vietnam +65-31587647** English 24/7.
Austria 0800-802131* German during European business hours and voice mail afterhours. English 24/7.
Belgium 0800-265-09* Dutch and French during European business hours and voice mail afterhours. English 24/7.
Brazil 0800 892 1489* Portuguese during Brazil business hours and voice mail afterhours. English 24/7.
Czech Republic 800-701-205* Czech voice mail 24/7 and English 24/7.
France 0805-080450* French during European business hours and voice mail after hours. English 24/7.
Germany 0800-183-8416* German during European business hours and voice mail after hours. English 24/7.
India 000800-1008277* Hindi during India business hours and voice mail afterhours. English 24/7.
Israel 1-809-315668* Hebrew voice mail 24/7 and English 24/7.
Italy 800-877-533* Italian voice mail 24/7 and English 24/7.
Lebanon +973-16199431** Arabic voice mail 24/7 and English 24/7.
Mexico 01-800-099-0658* Spanish during Mexican business hours and voice mail afterhours. English 24/7.
Netherlands 0800-022-3787* Dutch during European business hours and voicemail after hours. English 24/7.
Poland 00-800-141-0197* Polish voice mail 24/7 and English 24/7.
Russia 88007072954* Russian voice mail 24/7 and English 24/7.
Saudi Arabia +973-16199431** Arabic voice mail 24/7 and English 24/7.
Serbia 0800-190-316* Serbian voice mail 24/7 and English 24/7.
Switzerland 0800-897-961* German during European business hours and voicemail afterhours. English 24/7.
Turkey 00800-142052076* Turkish voice mail 24/7 and English 24/7.
United Kingdom 808-189-0076* English 24/7.