Please include your name and order number (if applicable) along with your question. We respond to text messages between the hours of 9:00am and 4:00pm MST Mon-Fri.
We strive to respond to emails within 2 hours (9:00am and 4:00pm MST Mon-Fri).
Also, please be sure to check your email spam folders if you think you are missing an email confirmation or tracking numbers. Add customersupport@sunglassgarage.com and customerservice@sunglassgarage.com to your list of approved contacts to avoid filtering our emails into your spam folder.
SHIPPING NOTE: All orders take 1-2 days to process before shipping. If you select our "Free Shipping" option for orders delivering to the Continental United States, please allow up to 10 business days to receive your order. If your order needs to be received in a specific time-frame, please choose one of our expedited shipping options.
International Shipping: can take an extended period of time to arrive due to foreign customs procedures. Shipping internationally will go smoothly most of the time. But every so often a package can get stuck in customs. Sunglass Garage cannot be held responsible for these delays. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to placing your order. Click here for more info on International Shipping.
STYLE & FIT CONSULTATIONS: To schedule a personalized telephone consultation, please email us to setup an appointment. We'd be happy to help you find the perfect pair of sunglasses to fit your individual needs.
RETURNS / EXCHANGES: Need to return something? No problem.
Click here for more information on our return/exchange policy.
PHONE: To reach us by phone, please call 602-464-3136 between 9am and 4pm MST Monday-Friday (excluding Holidays). If you reach our voicemail during these hours, please leave a message that includes your name, order number, phone number and best time to reach you. We will contact you as soon as possible.
Please note: We are a small family owned business and are dedicated to taking good care of our customers. We appreciate your patience and we promise to get back to you within a reasonable timeframe.
BUSINESS-TO-BUSINESS INQUIRIES: If you're interested in speaking to our business owners or staff regarding sales of business services, products, brands, accounting, etc., please use this dedicated B2B email address. We will get back to you as soon as possible (as applicable). Please do not use our phone number as it is for customer service use only. If you do not contact us via this specific email, we will simply delete/ignore your message. As a general rule, we will not respond to generic solicitations. Thanks for your cooperation.
Thanks for shopping at SunglassGarage.com – We appreciate your business!
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