Lupberger believes fervently that the best customer service only comes when a remodeler can deliver consistent results, which happens only with proven systems. He spent nearly 4 years writing the Remodelers Turnkey Program.
This series of manuals is a basic how-to text on running a remodeling company. He recently authored the Home Asset Management Plan, a business system showing contractors how to implement a `client for life` program with their homeowner clients.
Managing the Emotional Homeowner includes a 168-page ebook and a 8-part series of short, succinct training videos, gives you the understanding, step-by-step strategies and materials you need to manage the homeowner`s emotional experience and guide them through the remodel process. With these tools, training and information, you will be able to consistently create a positive, satisfying experience for both you and the homeowner.