Use mailing groups to make mail more efficient.
Why is the date of a mail different in Tasks and Search than in the mail view?
If you or your Organization or Project Administrator set your timezone to something other than the default for your project location, you'll see a different date displaying on a mail in Mail view than on the same mail in the Tasks page and Search results.
Each Aconex project is housed on a certain instance, which typically relates to the project location. To provide a single source of truth for your project, all mail dates are recorded in UTC (Coordinated Universal Time) on that instance.
If you select a timezone other than the default, dates on individual mails will reflect the local time in the selected timezone in the Mail view. However, the search results will still show dates in UTC on your instance, so you'll know what the "universal" send date of the mail was for all project participants.
How do I find mail that was sent to me?
Find out how to view mail that was sent to you.
Why can I see other people's mail?
In most cases, you have access to all mail sent to anyone in your organization. You also have access to all of the mail sent by everyone in your organization.
You can filter mail so that you only see mail sent or cc-ed to you.
What is the difference between outstanding and overdue project mail?
When another project participant sends mail, they can select an option from the Response required dropdown and set a date by which they need recipients to respond to the mail.
Mails that need your response will appear in your Tasks and Mail pages as either Outstanding or Overdue.
Outstanding mail is mail that you need to respond to by a certain date.
Overdue mail is mail that's passed its Response required date, but which you haven't responded to.
If you've been cc-ed or bcc-ed into a project mail that has a Response required date, this mail won't appear in your list of Outstanding or Overdue mail.
You can review the list of your items that require your action by double-clicking Tasks. See our article on Opening mail from the Tasks page for step-by-step help.
Why can't I get read receipts for Aconex Mail?
All Aconex Mail is stored indefinitely, and it can't be deleted. This means you'll never lose Mail in Aconex, but it also means that if you had read receipts, they'd all be stored indefinitely, too. This would quickly add up to an enormous amount of mail that would be difficult to search.
Even so, your read receipts would only acknowledge mail receipt, which is assured through the Aconex system anyway. They wouldn't tell you whether or not the recipient had actually actioned your Mail.
A better way to track action on Mail is to set the Response required field and give the mail a Respond by date. By reviewing responses, you can quickly see who's actioning requests you send using Mail.