BPO Services in the United Kingdom industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-15, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the United Kingdom bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.
What was the size of the United Kingdom bpo services market by value in 2015?
What will be the size of the United Kingdom bpo services market in 2020?
What factors are affecting the strength of competition in the United Kingdom bpo services market?
What are the main segments that make up the United Kingdom's bpo services market?
- The UK BPO services market had total revenues of $16.2bn in 2015, representing a compound annual growth rate (CAGR) of 6.3% between 2011 and 2015.
- The CRM BPO segment was the market's most lucrative in 2015, with total revenues of $4.5bn, equivalent to 27.8% of the market's overall value.
- The major reason behind using BPO services is to reduce operational costs and maximize economies of scale, especially in fluctuating economic conditions. The UK has the greatest e-commerce customer potential within Europe, making it the clear continental leader.