How to Improve Remote User Satisfaction and Maximize ROI by Using SSL VPNs
Published By: Virtela Communications, Inc. Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
virtela, healthcare, remote user satisfaction, roi
Fiber's scalability keeps data flowing fast as MMC Corp adds offices and job sites nationwide
Published By: Spectrum Enterprise Published Date: Mar 01, 2019
The scalability of its EP-LAN lets MMC Corp seize new opportunities without adding infrastructure. For example, Scales and Trusler are looking at virtual desktops or virtual desktop image [VDI] files for some offices and even job sites. "We'll probably have to scale some bandwidth internally for that," Trusler notes, "but if we do the VDI internally or we do it with an external third party, it doesn't really matter… because we can get them on that EP-LAN network and we can get the bandwidth that we need… quickly." EP-LAN is scalable. In most cases, adding additional services at a specific customer location can easily be turned up by Spectrum Enterprise remotely. Choosing a fiber EP-LAN over MPLS not only met the challenge to connect MMC Corp locations: it created an IT platform that continues to scale to support rapid expansion and innovation.
Flexible IT: On-Premise and Cloud-Based Resource in an Effective Hybrid IT Environment
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible. Like larger companies, midsize firms must make sure that they are effectively coordinating on-premise, public cloud, and private cloud capabilities. Unlike large companies, though, midsize firms are limited in both financial and technical resources to design and coordinate effective solutions to meet specific needs. Rather than invest in a major overhaul of their IT environments, midsize firms have to move incrementally, supplementing current resources with new cloud and on-premise capabilities that provide the performance needed to prosper in an increasingly competitive environment.
IDC Whitepaper: Opportunity for Midsize Companies to Coordinate On-Premise and Cloud-Based Resources
Published By: Hewlett Packard Enterprise Published Date: Apr 20, 2018
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible.
cloud, networking, remote workers
How Remote Support Enhances Customer Care
Published By: LogMeIn Published Date: Mar 19, 2015
In today's competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
remote support, customer care, customer experience, customer service, remote devices, cost, productivity
2014 Remote Support Trends: Rapid Expansion of Device Coverage and Workflow Options Continues
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today's remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA's annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
remote support, remote technology, customer support, productivity, remote technology
A Secure, Highly Available Approach to the Distributed Enterprise
Published By: Dell EMC Published Date: May 12, 2016
Today's global business model presents both opportunities for business agility and challenges for IT management. To do business effectively, organizations require an IT infrastructure at remote locations that delivers applications and data with high performance and high reliability. Download this paper and learn how you can enjoy the benefits of having remote offices without the need for an entire IT staff to support it.
DELIVER A SIMPLE AND CONSISTENT DISTRIBUTED ENTERPRISE WITH VXRAIL
Published By: DellEMC and Intel® Published Date: Jan 17, 2017
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside, intel core, intel inside, intel inside logo, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon, xeon phi
SIMPLIFICATION DE L'ENTREPRISE DÉCENTRALISÉE
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce. Processeur Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
ultrabook, celeron, celeron inside, core inside, intel, le logo intel, intel atom, intel atom inside, intel core, intel inside, le logo intel inside, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon, xeon phi
DAS DEZENTRALE UNTERNEHMEN VEREINFACHEN
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce. Intel® Xeon® Prozessor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
ultrabook, celeron, celeron inside, core inside, intel, das intel-logo, intel atom, intel atom inside, intel core, intel inside, das intel inside-logo, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon
Leveraging finance and accounting outsourcing to implement a digital finance function
Published By: RSM US Published Date: Feb 08, 2019
The term outsourcing can have a negative connotation, conjuring images of layoffs and relocating jobs to third parties in remote locations. However, outsourcing can take many forms, and finance and accounting outsourcing (FAO) does not always mean the displacing of the finance back office. Specifically, FAO leverages digital technology to complement and support the back office, streamlining processes while providing enhanced transaction processing, reporting and analytics capabilities. It also allows key resources to focus on strategy, analysis and decision-making.
LogMeIn Rescue vs. TeamViewer Comparison
Published By: LogMeIn Published Date: Aug 09, 2016
QualiTest Put Rescue and TeamViewer to the Test. Rescue beats Teamviewer in a number of categories. Read on to find out why.
logmein, logmein rescue, teamviewer, qualitest, remote support, customer service, technical support, remote assistance
Wainhouse Research: A New Approach to Staying Connected
With its CX5100 and CX5500 products, Polycom (the sponsor of this study) has taken an innovative approach to resolving this situation. The CX5100 and CX5500 are 360 degree camera systems that sit in the middle of the conference room table, providing remote Skype for Business/Lync users with a better "connection" to the meeting room. And unlike traditional video conferencing systems, the "camera in the middle of the table" approach is flexible enough to support both standard / formal meetings and teaming sessions.
Digital Remote Monitoring and How it Changes Data Center Operations and Maintenance
Today's data center power and cooling infrastructure has roughly 3 times more data points / notifications than it did 10 years ago. Traditional data center remote monitoring services have been available for over 10 years but were not designed to support this amount of data monitoring and the associated alarms, let alone extract value from the data. This paper explains how seven trends are defining monitoring service requirements and how this will lead to improvements in data center operations and maintenance.
schneider electric, digital remote monitoring, data center operations, maintenance
Legacy Tools: Not Bult for Today's Helpdesk
This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP, pcAnywhere, VPNs and VNC and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
technology, enterprise application, business, helpdesk, employee help, best practices
Top Eight Reasons to Upgrade your Remote Support
Uncover the top eight reasons why you should upgrade your remote support. Don't let customer service fall by the wayside, upgrade to a state-of-the-art solution now!
remote support, customer support, technical support, technology, it support, customer satisfaction
5 Hidden Costs of Using "Free" and Legacy Remote Access and Meeting Tools for Support
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
support tools, customer support, technical support, technology, it support, service desk, help desk
Top 5 Reasons to Replace your Remote Support Tool
Now may be the time to reevaluate your remote support to add new capabilities, increase efficiency and consolidate support tools. What do you stand to gain by switching your remote support tool?
customer support, support tool, remote support, remote support tool, customer service, customer satisfaction, technical support, technology, it support
Introducing Unified Endpoint Management: The New Stage of Enterprise Mobility
Published By: VMware AirWatch Published Date: Feb 27, 2018
TAKE YOUR MOBILITY STRATEGY TO THE NEXT LEVEL WITH UEM MDM and EMM were only the beginning of the modern workspace evolution. Now, more people than ever before are working remotely—introducing a proliferation of assorted devices and platforms that need to be managed and secured in the enterprise, and consequently creating unprecedented challenges for IT and business leaders. The solution? Unified endpoint management (UEM). In this eBook, you'll learn the key business risks you could face without a comprehensive UEM solution: • Traditional management tools unable to support remote workforces • Siloed management tools leading to higher IT costs • Lack of visibility across endpoints increasing security risks • Disengaged employees driven by a poor user experience
endpoint, management, enterprise, mobility, business
The Truth About Unified Endpoint Management: Five Critical Requirements of True UEM
NOT ALL UEM SOLUTIONS ARE CREATED EQUALLY MDM and EMM were only the beginning of the modern workspace evolution. Now, more people than ever before are working remotely—introducing a proliferation of assorted devices and platforms that need to be managed and secured in the enterprise, and consequently creating unprecedented challenges for IT and business leaders. The solution? Unified endpoint management (UEM). In this eBook, you'll learn how to enhance your existing AirWatch mobility solution with the critical requirements of UEM: • Establish a clear migration path to modern management • Fully support legacy Windows processes and apps • Reduce IT silos with cross-platform support, including Mac and Chrome • And more
Is Unified Endpoint Management Ready for Prime Time: Five Critical Requirements of True UEM
Expand Your Horizon With Hosted Applications
Published By: VMware Citrix Published Date: Jan 23, 2018
VMware Horizon® 7 offers full-featured support for hosted applications and shared desktop sessions, expanding the capabilities of the leading virtual desktop infrastructure (VDI) platform. Tightly integrated with Microsoft Remote Desktop Services (RDS), Horizon can deliver hosted applications and desktop sessions, virtual desktops, and VMware ThinApp® virtualized applications, all supported on the devices end users want to use. This white paper provides guidance for adding support for hosted applications and desktop sessions to your VMware Horizon infrastructure. Whether the goal is to integrate an existing RDS environment for combined management with VMware Horizon virtual desktops or deploy hosted applications and desktop sessions for the first time, VMware Horizon provides the technology required and a simple path forward.
hosted, applications, horizon 7, virtual desktop, infrastructure, microsoft, remote, services
How to Select the Right Remote Support Tool: A practical guide for the support desk owner
Published By: LogMeIn Published Date: Feb 06, 2013
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
remote support, solution, complex, communication, sophistication
Streamlined Server Management at Every Stage of the IT Life Cycle
Published By: HP Published Date: Nov 05, 2014
Remove the unnecessary burdens of server management and provisioning with HP Integrated Lights-Out (iLO), designed to support the full lifecycle of servers from initial deployment to ongoing management and service alerting.
server management, streamlined, it life cycle, business intelligence, remote support, licensing options, servers, bladesystem, server administration
Reimagine the Server - Performance meets efficiency to transform your business
The rise of computing in the cloud, expansive mobility options, and increasing pressure to boost application performance have added even further complexity - leading to inefficiencies that can limit your opportunity for growth and success.