If a device needs to be repaired and the cost of the part does not exceed the percentage value of the device at the time of repairs, the part that is broken will be replaced with a like part at no cost to the agency.
If the cost for repairs exceeds the percentage value of the device at the time of repairs, the Parts Center will not provide a "free" part to the agency. It becomes the agency's decision to make the repair. However, if the Parts Center has a used part on the shelf that is in working order, the agency would receive the part at no cost. The defective part would have to be turned in at that time.
If any hardware fails out of the box, it is the agency's responsibility to contact the vendor to receive a replacement device.
Installation and support of standard and non-standard hardware.
Inventory of spare parts for all state standard computers and printers.
Warranty service for state standard hardware.
Hardware replacement of broken parts.
Shipping parts to remote sites.
If the computer is under warranty, an invoice is required to show proof of warranty.
The agency is required to return all out of box failures to the vendor for replacement.
If the cost of a part exceeds the percentage value of the computer, the agency must decide if they want to pay for the part.
Surplus parts and computers are provided at no charge.
All items are covered in the BIT User Fee which is billed monthly to agencies per user ID.
Billable parts are billed at cost.