The company have responded to his complaint
Celebrity 12/03/2020 watinet
James Charles has claimed that he was threatened by his Uber driver during a disturbing incident in Florida.
The YouTuber took to social-media to reveal that he and one of his employees had a bad experience with the company while they were trying to travel around Orlando.
He wrote: @Uber @Uber_Support hi! one of your drivers in orlando just called my employee & I dumba**es, b***hes, & threatened to hit us. please contact me as soon as possible.
The company publicly responded to his message with the comment: We take this very seriously. Please send us a DM with your email address and phone number so we can connect ASAP.
We take this very seriously. Please send us a DM with your email address and phone number so we can connect ASAP.
— Uber Support (@Uber_Support) February 28, 2020
The 20-year-old is currently in town for YouTube convention Playlist Live, which is set to feature other popular content creators including Tana Mongeau, Ricky Dillon, and Charli DAmelio.
A spokesperson for Uber has since told PEOPLE that they are looking into the matter and that the company has a clear non-discrimination policy.
This comes after James opened up about how negative comments on the internet get under his skin: I get that a lot of people dont like me, he began.
Ive learned to accept & understand it but the extent that some people on this app are willing to go in attempt to ruin my life is truly sad. I hope one day people find a way to feel validation without having to bash others for likes.
Its good to see Uber are actually taking this complaint seriously.
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