This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Service Operation. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Intermediate Level Certificate in Service Operation.
Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate.
There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable.
It is highly recommended that you read the AXELOS Service Operation book prior to commencement of this program.
Candidates must supply identification confirmation at the time of course registration.
The program combines short presentations supported by accredited trainer audio and a PDF textbook to be used as a study guide. There are also exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.
Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the SO Lifecycle course from an Accredited Training Provider is required to sit the exam.
It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the SO book in preparation for the examination.
The syllabus can be downloaded from the resources of your course.
Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).
Pass score is 28/40 or 70%.
Distinction pass score is under consideration.
Upon successful passing of the ITIL SO Lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme.
Project Management Institute Professional Development Units (PDUs) = 21.