Once you have received your new Owlet Baby Monitor, please follow these instructions to pair your new sock to your Base Station.
1. Plug the new sock into the base station, and the base station into the wall.
2. Force quit the app on ANY DEVICE where the app might be open; (double click the round home button and swipe up on the app so it disappears).
Flip the Base Station over.
Quickly press the small, rectangle button three times (3x) within 3 seconds. You should hear a beep or chirp.
Quickly press the big, round button twice (2x) within 2 seconds and then wait for a chirp or beep.
Wait 1-2 minutes before continuing.
The simplest way to confirm that the sock has successfully paired is to unplug the Sock from the Base Station and set it down. Wait for the base station to alarm yellow (indicating the sock is off the baby).
If the Base Station alarms blue, it has not successfully paired.
Call technical support at (844) 334-5330 between 7 am and 3 am MST, Mon-Sunday.
If you have successfully paired your Sock to your Base Station, continue setup through the app.