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2020 Ecommerce Operations Summit Speakers
Danny Barfield
eTrac
Guy Bloch
Joe Bobko
Boxed.com
Brian Bourke
SEKO Worldwide, LLC
Dan Doll
Chris Elliott
Blue Horseshoe
David Gealy
Sedlak Management Consultants
Tom Gilligan
Road Runner Sports Inc
Amy Glaser
Adecco Staffing
Fergal Glynn
6 River Systems, Inc.
Seth Goldman
UrbanStems, Inc.
Marc Gorlin
Matthew Graham
Chewy.com
Scott Gravelle
Attabotics
Corey Harris
Martin Hickey
Tim Holody
Seta Corp.
Anand Janefalkar
UJET
Saddle Creek Logistics Services
Mark Magill
Navigo Consulting Group
Richard Metzler
Lone Star Overnight
Khaled Naim
Kirsten Newbold-Knipp
Stefan Nusser
Fetch Robotics
Mike O'Brien
Multichannel Merchant
Crystal Parrott
Dematic Corp.
Seth Pierce
LaserShip Inc.
Andisheh Ranjbari
Steve Reade
Tim Sailor
Ilias Simpson
Shipware LLC
Marin Tchakarov
Kindred AI
Dave Teeple
Joe Tillman
TSquared Logistics
Caroline Tuan
Balsam Brands
Rebecca VanDemark
P.volve
Kim Wren
EVP, Business Development
Speaker: Reshaping the Last Mile: New Business Models, Technologies
Danny Barfield carries a depth of last mile knowledge, gathered over 30 years in the industry. He has worked in companies such as American Freightways (now FedEx Freight), Dynamex and Datatrac, in roles that included operations management, information technology, technology implementation, product development and carrier management. Danny now serves as Executive Vice President of Business Development for eTrac, helping its shipper and 3PL clients grow their businesses in the last mile.
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Guy has nearly 20 years of experience leading large organizations in the global enterprise software market, and transforming them into highly successful hyper-growth environments. He joined Bringg after spending six years in senior leadership roles at Splunk, most recently as COO EMEA.
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Vice President, Transportation
Speaker: Last Mile to Final Foot: What Does the Future Hold?
Joseph Bobko is the VP of Transportation at Boxed, where he leads the company's inbound and outbound transportation activities, responsible for continuous service improvement and cost reduction. Joe's career in Transportation and Logistics began at UPS, where he served in various roles in Operations, Finance and Accounting, and Customer Systems. Recruited away from UPS, he joined CD&L, a national courier company, where he grew revenues, and drastically reduced operating expenses in the northeastern US. In 2000, he moved from the carrier's side of the table to the shipper's side, and filled key roles with WW Grainger (Northeast Transportation Manager), AmerisourceBergen (Corporate Director of Transportation), and ToysRUs (Director of Ecommerce Transportation).
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Speaker: Can We Be Direct? Overcoming Operational Growing Pains in DTC
Brian Bourke is Vice President of Marketing at SEKO Logistics, a position he has held since his return to the company in 2012. Brian is responsible for the internal and external communication of the unique features and benefits of SEKO's global logistics solutions. He began his career with SEKO in 2005. Prior to his return to SEKO Brian was head of marketing communications for GEODIS.
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Co-Founder and COO
Speaker: Keynote: Rolling with the (Pandemic) Changes, A B2C and B2B Perspective
Dan Doll is the Co-Founder and COO of Soapbox Soaps. He is an American University alumnus who graduated in 2010 with a double major in business administration and communications, legal institutions, economics and government (CLEG). After graduating he worked for Fortune 500 company IBM as well as LivingSocial before devoting his fulltime career to Soapbox.
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Speaker: Brains Over Bot Brawn: Accelerating the Pace of Robotic Intelligence
Chris Elliott is a Managing Consultant with Blue Horseshoe Solutions. Chris advises C-level and top executives of a variety of companies on supply chain strategy, technology, network design, inventory optimization, ERP/WMS implementation, change management, and supply chain automation. Before entering consulting in 2012, Chris worked in a variety of positions with 3PL, chemical and consumer packaged goods companies. His thought leadership has been shared at many different conferences and he has been published or quoted about supply chain topics in The Boston Globe, SupplyChainBrain, Supply Chain Quarterly, DC Velocity, Parcel and McGraw Hill Education's Career Connections.
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Speaker: Optimizing DTC Operations in an Ever-Changing World
Dave Gealy has over 25 years of retail and direct-to-consumer experience. He manages many of Sedlak's high-profile clients through complex supply chain transformations. Formerly a Senior Director, he led the operations and logistics functions for a growing $500 million multi-distribution channel consumer goods company specializing in women's handbags and accessories. David has a strong operations background developed through complex multichannel/industry supply chains and the unique ability to successfully collaborate at all levels.
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Director of Fulfillment
Tom Gilligan is an accomplished supply chain professional who successfully leads the infrastructure initiative for his organization and provides significant financial and operational improvements. He brings valuable knowledge and experience to the supply chain model, which enables him to determine and plan inventory volumes, optimize warehousing of products and implement low-cost distribution and transportation solutions. Tom easily communicates across all levels of management, from C-level to hourly associates, to convey and discuss strategies, concepts, detailed information and processes.
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Speaker: Meeting Today's Workforce Challenges in Ecommerce Operations
Amy has been with Adecco for six years and has over 17 years of leadership experience specializing in dynamic, fast paced industries. Amy began her career in the restaurant industry and quickly became known as a "fix it manager" with a history of reversing distressed operations. She is committed to securing strategic alliances with major accounts, while ensuring the best possible service delivery for our associates, colleagues, and clients
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VP Marketing
Speaker: Robotics Power Panel: Pandemic Conditions Fueling Massive Growth
Fergal Glynn is Vice President of Marketing at 6 River Systems, Inc. where he is responsible for demand generation and branding. Before 6 River Systems, Fergal was a member of the leadership teams at Docurated (acquired by Quark Software), Veracode (acquired by CA), and BlueNote Networks (acquired by Aspect Software). Earlier in his career, Fergal was a C++ programmer at Fidelity Investments and Oracle.
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Speaker: Overcoming the Challenge of (Literally) Delivering on Customer Expectations
Seth Goldman has nearly a decade of experience in leadership positions in disruptive ecommerce companies. He has a passion for consumer products and services and the power of the internet to change the way companies connect with their consumers. Seth is the CEO of UrbanStems, an ecommerce company disrupting the floral and gifting space. Previously Seth ran the U.S. division of HelloFresh and helped scale that business into the leading meal kit company in the U.S., growing an incredible 10,000% during his tenure. At Quidsi, he was on the launch team of Wag.com, a pet-focused ecommerce site, running supply chain operations for Wag and three other sites.
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Marc Gorlin has been a successful entrepreneur in Atlanta for over 20 years. He founded Roadie in 2014 as the first on-the-way delivery service leveraging unused capacity in passenger vehicles to deliver items along the route they're traveling. Roadie provides consumers and businesses across almost every industry a faster, cheaper, more scalable solution for same-day and urgent delivery. Clients include The Home Depot, Delta Air Lines and Ferguson. Before starting Roadie, Marc was co-founder and chairman of Kabbage Inc. which provides working capital to SMBs. He also co-founded VerticalOne Corp., a content personalization service that was sold to S1 Corp. for $166 million.
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Vice President of Supply Chain
Speaker: Keynote: The Power of a Data-Driven Supply Chain - Resilient and Responsive
Matthew Graham is responsible for strategy and execution of transportation, delivery, inventory management, forecasting, network management, systems and analytics at Chewy.com. He is focused on improving the customer experience and lowering cost while supporting the company's enormous growth. Previously Matthew spent 12 years at The Home Depot, leading teams of increasing size and complexity including building out the supply chain analytics organization and leading inventory planning and replenishment for hardlines. His team delivered best in company history in-stocks, managing $6B+ of inventory to support $25B+ of sales, and developed Home Depot's supply chain synchronization initiative, resulting in hundreds of millions in savings and improved network speed and in-stock.
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Founder, CEO and CTO
Scott Gravelle is an automation veteran who is currently the founder, CEO and CTO of Attabotics, a robotics-based supply chain system for modern commerce. Attabotics has been adopted by global brands like Nordstrom and retailers across apparel, food and beverage, home goods and more,who choose Attabotics to streamline their fulfillment centers, reduce carbon output, and stay competitive. Scott started Attabotics in July 2016 with only a pitch deck and CAD models and has since grown the company to more than 210 employees.
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Vice President of Operations and Customer Care
Speaker: Getting Subscription Programs Right on the Back End
Corey Harris is the Vice President of Operations and Customer Care at ipsy, a beauty company centered on a monthly subscription service (Glam Bag), commerce platform (Shopper) and original beauty content. In his role he leads shipping and logistics, warehousing and fulfillment, personalization execution, payments and customer care. Prior to ipsy Corey worked in retail/apparel handling business development, international expansion and consumer insights, and as a management consultant focused on growth strategy in consumer products.
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Senior Manager, Direct to Consumer Team
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Workshop Leader: The Beauty of Pay-For-Performance Plans: Fundamentals Workshop, Part II
Workshop Leader: Master Class Workshop: The Fundamentals of Operations & Fulfillment
Tim Holody has more than 30 years of industry experience in all phases of call center/fulfillment operations and general management. Tim is also a recognized industry pioneer in third-party call center and fulfillment services, having done work for Bloomingdales-by-Mail, FAO Schwarz, Children's Wear Digest, Levi's, Xerox, the Franklin Mint, the Sierra Club and many others.
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Speaker: How Millennials and Gen Z Will Reshape Post-Pandemic Customer Service
As founder and CEO of UJET, Anand Janefalkar is focused on leading UJET into its next stage of growth by providing the tools and technology businesses need to create an immersive, engaging, and one-of-a-kind customer experience. Prior to UJET, Anand held key roles at both Motorola and Jawbone, as well as serving as a technical advisor for various startups in the San Francisco Bay area.
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Ben Jones is the founder of Ohi, the next-generation ecommerce fulfillment solution enabling brands to offer a premium, environmentally responsible, same-day delivery experience through a data-driven inventory management platform and micro warehousing. He started out in sales and trading at HSBC, where he built a $20m business from scratch and quickly became a rising star. Everything changed after a serious back injury, which left Ben temporarily paralyzed and reliant on ecommerce deliveries. The frustration of having to wait 3-5 days for online orders made him realize ecommerce was increasingly falling behind Amazon. He then left banking to pursue his dream of solving that pain point.
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Nicole is the director of fulfillment at Saddle Creek Logistics Services, a third-party logistics company. In her current role, she is responsible for managing high-volume omnichannel fulfillment customer service, purchasing, fulfillment, shipping and project management functions. She has been with the company since 2010. Prior to Saddle Creek, she worked in merchandise operations at Stone Mountain Park outside Atlanta.
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VP of Business Development
Speaker: Taking a Closer Look at Regional Parcel Carriers
Mark Magill has worked in the transportation industry for over 25 years originally with SonicAir Courier now a division of UPS. Mark works for OnTrac, an innovative regional parcel carrier that helps the largest ecommerce companies reduce their shipping spend and enhance their customer experience with next-day delivery at ground rates.
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Speaker: Why Data is Important: What Every Ecommerce Shipper Should Know
Stephanie Laverty has been in the logistics and distribution industry since 2009. At Navigo she works closely with clients to help them understand their shipping and distribution characteristics to identify cost savings opportunities.
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As a senior leader with over 25 years of general management and growth leadership, Richard Metzler has extensive experience in parcel and freight transportation, 3PL and ecommerce. He also has extensive global M&A experience. Metzler has worked extensively with private equity, debt financing, venture capital and as a senior leader in portfolio companies and advising on individual investments and divestitures. Currently CEO at LSO (Lone Star Overnight), he has held growth leadership roles such as VP/GM of FedEx Logistics, CEO of APL Logistics, EVP at DHL with three business units totaling nearly $500 million in revenue, Chief Commercial Officer at Greatwide Logistic and CMO of uShip.
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Khaled Naim is Co-Founder and CEO of Onfleet, the world's fastest growing provider of last-mile delivery management software. Since its launch in 2015, Onfleet has grown to power millions of deliveries per month for thousands of businesses around the world. Clients include Gap, Total Wine & More, Capsule, Imperfect Foods and United Supermarkets. Onfleet handles route optimization, dispatching, real-time driver tracking, proof of delivery, analytics and customer communications. Onfleet was ranked #124 on the Inc 5000 list of America's fastest growing companies in 2019 and #13 in San Francisco Business Times' Fast100 list of the Bay Area's 100 fastest growing companies. Khaled is a mentor at Startupbootcamp and Syria Digital Lab.
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Kirsten has more than 15 years of senior marketing leadership experience at Fortune 100 companies and high-growth startups, including HubSpot, SolarWinds and BigCommerce. Most recently she was research vice president at Gartner, where she advised CMOs on refining strategy, organization and martech priorities. Kirsten oversees Convey's corporate brand and messaging initiatives while scaling marketing support for repeatable pipeline and revenue growth.
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Vice President of Product
Stefan Nusser oversees product strategy for all Fetch robots and solutions. Before joining Fetch, Stefan was Senior Product Manager at Google, where he led product development efforts in the area of cloud AI, robotics and search infrastructure. Before that he was CEO of collaborative robot startup Redwood Robotics (acquired by Google) and Executive Director of Solutions at robotics incubator Willow Garage. Before venturing into robotics, Stefan spent 15 years at IBM Research, leading world-class teams in the areas of security, HCI and services science. Stefan is named co-inventor on more than 20 U.S. patents, and has co-authored two books and more than 15 peer-reviewed publications.
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Senior Content Manager
Mike has worked in journalism and communications for more than 30 years. In his current role at Multichannel Merchant he is responsible for producing and managing editorial content across website, e-letters, reports, webinars and podcasts covering all aspects of ecommerce. As lead programmer for Ecommerce Operations Summit he is also responsible for all aspects of the event's agenda, including speaker recruitment. Prior to MCM he was a public relations senior account executive working with clients in marketing and advertising services. Mike has also worked as a media relations consultant for a startup nonprofit concert promoter, a research analyst covering corporate training and a daily newspaper reporter on a variety of city beats.
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Vice President, Robotics Center of Excellence
Crystal Parrott serves as the Vice President, Robotics Center of Excellence for Dematic. With more than 30 years in the robotics and automation industries, Crystal has a history of bringing emerging technologies to market. At Dematic, Crystal leads all robotics initiatives and guides, coordinates and supports the generation of robotic solution sales. Prior to joining Dematic in 2018, she spent 11 years leading the development of advanced robotics technology and promoting it to create new business at the Southwest Research Institute.
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Vice President of Sales
Seth Pierce is Vice President of Sales at LaserShip and leads the residential ecommerce sales team. He is responsible for developing and executing go-to-market strategies and supporting all new business efforts across the enterprise. Since joining LaserShip five years ago, he has earned the Sales Leader of the Year Award, and won the Commercial Management Award for two consecutive years. He has spoken previously at Ecommerce Operations Summit as well as other industry conferences such as Home Delivery World and Parcel Forum.
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Research Engineer, Supply Chain Transportation and Logistics Center
Andisheh Ranjbari is a research engineer at the Supply Chain Transportation and Logistics Center (SCTL) at the University of Washington. She is also manager of Urban Freight Lab (UFL), a public-private partnership that brings together private industry, academic researchers and city transportation agencies to develop and test solutions around freight management problems that overlay private and public spaces and control and have benefits for all. Dr. Ranjbari has over a decade of research experience in multiple areas of transportation including public transportation, automated and shared mobility, travel behavior, network design and urban freight and logistics.
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Director of Distribution
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Tim Sailor is the Principal of Navigo Consulting Group, which specializes in contract benchmarking, distribution analysis, and carrier negotiations.
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Vice President, Robotics
John Santagate is the Vice President of Robotics at HighJump Software. In this role, John is responsible for defining and executing the autonomous mobile robot strategy for HighJump. Previously, he was a Research Director for Robotics at IDC where he provided market trends and forecasts for service robotics, business process evolution through the use of service robots and the integration of robotics into business processes and business IT architecture. John is also an adjunct instructor at the University of Massachusetts at Lowell in supply chain and logistics.
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SVP, Fulfillment Services
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Vice President, Professional Services
Workshop Leader: Master Class Workshop: The Insider's Playbook to Mastering Small Parcel Contract
David Sullivan is the Vice President of Professional Services for Shipware. Dave has over 20 years of experience in logistics and transportation with previous positions at Transportation Insight, BirdDog Solutions, APX Logistics and RR Donnelley Logistics. Prior to joining Shipware, he was an integral part of the consulting team at BirdDog (acquired by Transportation Insight in 2015) where he was able to help his clients achieve significant cost savings through contract, rate, mode and network optimization. Dave also has extensive experience in LTL contract and rate structure, parcel network design and contract negotiation.
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Marin Tchakarov is the CEO of Kindred AI. He has worked with the Kindred team and Board of Directors to deliver on the promise of cutting-edge AI, machine learning and next-generation machine vision robotics systems to increase productivity in supply chain and order fulfillment organizations. In his previous roles as COO and CFO, Marin oversaw the finance, administration and operations functions and fostered a metrics-driven approach to systems and processes. A seasoned technology executive of over 25 years, Marin has made valuable contributions to startup, private and public companies such as KPMG, Oracle, Smart Modular Technologies, Second Life, Jawbone and Pebble.
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David Teeple has 38 years of industry experience in warehousing and distribution in both the public and private sectors. The last 30 years have been spent in consulting focusing on facility planning and the appropriate applications of automation. Prior to his work at Sedlak he was a Senior Industrial Engineer for J.C. Penney in one of its regional catalog fulfillment centers. David also serves on the Council of Supply Chain Professional's (CSCMP) Columbus Roundtable as Vice President and Programs Co-Chair.
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Speaker: Measuring the Speed of Success: Metrics for Optimizing Your Operations
An enthusiastic and dedicated professional, Joe Tillman is the founder of TSquared Logistics and COO for LogisticsTrainingCenter.com, which specializes in supply chain education and research. Joe has a keen interest in all things supply chain and uses his high-energy approach to life to author articles for industry publications, blog on supply chain topics and speak to industry groups. He also lead researcher for the influential annual benchmarking study, DC Measures. Previously Joe was a senior researcher for SCVisions, a distribution professional with Walmart logistics and a Union Pacific Railroad conductor. He is certified in transportation and logistics (CTL) and a SCOR professional (APICS).
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Caroline Tuan is COO of Balsam Brands and oversees the Operations, Technology, and Creative teams. At Balsam Brands since 2007, she has led innovative and sometimes scrappy initiatives to support its steady growth from a $3MM company to an $180MM+ one in 2019. Working with others to create simple solutions to complex problems keeps her engaged in her role.
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Rebecca is the Director of Operations for P.volve, an exercise company that focuses on a high intensity/low impact method to strengthen and sculpt. Rebecca has been in charge of shipping P.volve's equipment since they launched two years ago. Prior to that she was with P.volve's sister company, Sharper Image, working in operations for four years.
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Director of Partnerships and Ecommerce
Speaker: Unified Inventory: The Key to Omnichannel Success
Kim Wren is the Director of Partnerships and eCommerce at SkuVault. Since 1998, she has been selling online, starting with anything vintage, odd or unique. In 2006, she took the family business online, growing it to more than $5 million per year. During the mid-2000s Kim was also very involved in seller education and the ecommerce seller community. She was a founding member of the Internet Merchants Association, a member of various eBay and PayPal panels and groups, and ran a couple of educational conferences. Today, she still sells part time and loves helping other sellers any way she can.
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