In this role, the individual works under close supervision on completing the assigned tasks. Associates are required to understand different operational techniques to ensure attention to detail.
Accuracy of processing is of utmost importance followed by speed. He / she should consistently deliver results that meet or exceed expectations & understand how the business operates and suggests changes to improve the process.
The associate needs to be a team player and should be willing to share his / her knowledge. This role would report to the Team Lead or the Operations Manager.
Ensure all process documents are managed and updated.
Provide inputs to training and help in shaping training content.
Show excellent communication skills in written and oral English with the ability to face external and internal customers in a professional and mature manner.
Language specialists are required to have basic written, but comprehensive contextual understanding; ability to speak in the language is not a must.
availability and willingness to work on weekends, and outside of the "standard" work day.