There are times when someone passes away outside of office hours, at weekends or bank holidays, which is why you can always rely on us to be at the end of the phone 24 hours a day, 7 days a week, 365 days of the year.
In the event that someone passes away outside of our office hours, you can simply call us on 0121 476 9111 and we will arrange to take your loved one into our care, using our professionally adapted and equipped private ambulance. We can often complete this within an hour of your initial call.
In the event that someone passes away in hospital, transfer to our premises may not be possible immediately as certain hospital paperwork needs to be in place beforehand. If this is the case we will be able to monitor the situation and keep you advised of progress, enabling the transfer into our care to take place at the earliest possible opportunity.