Frequently asked questions about #AvsFam and #AvsFam shirts.
A note about shipping:
Like the quality or our garments (shirts) that we print on and the ink we print on them (PVC-free) – we don't skimp on the shipping part either. We charge $5.10 - $5.70 for shirts shipped in the US and use Priority Flat Rate Shipping from USPS. It's fast, reliable shipping that we can track and that gives you notifications - if you include your email address.
It usually only takes us a day or two to get your shirts packaged and ready for shipping. That means you'll typically have the shirt in 5-7 days. BUT - if the shirt you're ordering is on back-order (it happens) it can take up to 2 weeks. We're like you, when we buy something we want it bad and the longer we have to wait the grumpier we get. So if you're worried, just ask us what's going on and we'll reply quick with honest answers.
Pinky-swear!
#AvsFam shirts ready to ship to adoring new owners!
Q: Are you associated with the Colorado Avalanche Hockey Club?
A: Nope, just love Avs hockey! Zero affiliation and we respect deeply their brand(s) and stay away from them. They are certainly aware of us and have been very kind to us with retweets and mentions, but make no mistake, we're fan wear, they are the logo wear.
Q: What does it mean when it says that "sorry, we do not have enough of that item available?"
A: It means that we've sold out of stock on that item. It could be a certain size/color. If we sold out I assure you that we have more on order but we don't like to sell things we can't ship right away.
If you want to be notified when we have new stock in, just give us your email below and we'll let you know as soon as we have new stock.
OMG, you're out of my size. Will you tell me when you get more?
Do you sell Landy Scotch?
We do not. We made the art/mock-up for desktops/wallpapers and it grew by request from there into labels, stickers and magnets. These labels are the same kind of labels you'd see on a bottle of your favorite scotch at a liquor store and we've seen some great craft projects using Pennington whiskey bottles.
LandyScotch!
@HockeykatKate did some seriously impressive arts and crafts work to produce this Landy Scotch.
Q: Where can I buy said #AvsFam shirts?
A: Yes, this is a question we get from time to time in email. Usually it comes by way of Twitter though. We don't buy ads on social media or do any real marketing. We think a good product will be talked about and most of our shirts are found by word of mouth. If you like what we're about and what we do, please, tell your friends who would appreciate it.
Shirts can be ordered from http://www.avsfam.com/shirts (Pro tip: You are here right now)
Q: Do you ship outside the USA?
A: Yes, but it'll cost you in time and/or money. It takes a while to ship First Class mail (2 weeks to Canada) but it's the cheapest option at about $15-$20 big ones. So, it' makes sense to order a few and share the shipping with a friend or neighbor. We are currently set-up to ship to Canada and the UK. If you are in some other part of the world, email us and we'll see what we can do.
Q: I'm a girl and I'd like a girly shirt in a girly size. Can you do that for me?
A: We used to say "we'll try" but we've upped our game on women's clothes, hugely. We usually make new shirts in both men and women from the first run and we've added not just baby-doll cuts, but long sleeve and tank-tops are starting to find their way into the store.
Q: What if I have a shirt idea?
A: We love ideas and we often play "let's make a shirt" on Twitter where we take your input and mock-it-up on shirts to see if it's truly awesome.
Q: Do I have to send a picture of me in the #AvsFam shirt if I buy one?
A: *squinty eyes here*
No. It's not required. We love it when you do and so do other #AvsFam er's. But, if you're camera shy we get it. You can be in the #AvsFam Protection Program and wear your shirt in private. You're still family.
Q: Do you ever have sales or promotions?
A: Simple answer: Yes. But fewer and fewer these days. We've always been about fair prices for awesome quality. So, things are kind of on sale all the time if you compare us to some of your other options. We have a pretty clear moral compass about how to treat customers and fair prices all the time is right at the top of that list.
That said, we do get caught up in the moment and will offer some spot contests and challenges. For example, we've been known to find someone at the game and give them 60 seconds to put on of our Facebook game faces on and get a picture back to us to win a sticker. We're also not above bar bets.
Q: DO YOU donate shirts to charites?
A: We donate some shirts but prefer to do it on an individual basis and without fanfare. We don't like to do what we call a "blind donation" where we don't even know who's going to get the shirts… and its probably just a random person who got their raffle ticket pulled at an event. Rather, we keep an eagle-eye out for people whom we think deserve a shirt for being awesome in the face of adversity. Usually that means serving in the military, being very ill, or helping others – even when nobody else is looking. If we've just described someone you know, tell us about them. We can't make promises but we'll see what we can do. Also, we source our shirts from a company that fairly employees orphans who have grown too old to stay in the government systems. We go out of our way to support suppliers who value quality, responsible production and organic and sustainable practices. Yeah, we are hippies about it.