YOUR 68 PLATE BMW IS WAITING.
Knights Recruitment Open Day - Friday 14th July.
The New BMW 5 Series Touring, with M Performance Accessories.
Hobbies Socialising and spending time with family and friends.
Hobbies Country Pursuits and Rugby.
Hobbies Football, cycling and spending time with family.
Hobbies Family and playing golf.
Hobbies Formula 1, Golf and socialising.
Hobbies Reading, cooking and watching films.
Hobbies Socialising and spending time with family.
Hobbies Shopping and eating out.
Hobbies Going on holiday, spending time with family, friends and three pugs.
Hobbies Street dancing, driving and spending time with my French Bulldog.
Good speedy service with a coffee whilst I waited. No negatives.
Took half an hour longer than advised and I was not told this was going to be the case. I was very impressed with the tablets, TV and scooter my 3 year was entertained with. The staff were very friendly too.
Friendly service & competent techs.
From the booking in for the service to collecting the car every process was carried as agreed.
I wanted to witness the old oil being drained out and the new oil being put in but was told I was not allowed in the workshop area. I don't trust garages to be 100% honest. Had to wait an extra 90 minutes for the service to be completed.
Polite efficient and timely service.
Greeted and dealt with efficiently by Amber.
Cost and didn't return my call Vehicle check report stated OSR tyre cut so took car to tyre garage, examined tyre and found no cut.
Great service including provision of taxi to and from our home as well as the car being returned cleaned inside and out.
The staff at Knights always seem willing to go that extra step into the realm of amazing customer service.
they seemed to do all they said they would and the showroom staff were exceptional.
As usual, Lola Clarke sorted it all out. ??
good and simple.. you did what you said you would do - with minimal inconvenience.. and reminded me that my rear tyres needs sorting out.
Work completed on time and to a good standard. I was looked after well whilst waiting.
Great service demonstrating empathy for the problems I'd encountered.
Service/repair deadline respected and constant contact for progress.
Utterly shocking service. My M135i has now been back to Knights 6 times for 2 faults. the first time it was in the mechanic scratched the car and Knights attempted to smart repair the car, the car is silver and the repair was grey. Enough said!
Would have been 5 stars, but valeters left interior a bit messy.
Courteous service and combined with my service pack it seems good value for money.
I already thought the price of my first oil/filter service was expensive, but on completion the representative quoted me over £100 more than originally quoted. The representative changed the price to that originally quoted without any quibbles.
Could not find the fault with the 12v unit in the compartment. Just blamed the devices Despite all devices working in other vehicles and in the 12v point in the boot. Not convinced anyone thought to actually check the fuses.
See above and in addition I would like to give good feedback to all the pleasant and caring staff at Knights N/Staffs especially the young lady from service who kept me updated and the young lady who continues to serve up excellent coffee & biscuits.
Service team are excellent . Cost of servicing is expensive compared to other garage and manufacturers .
Bo intention to blame poor staff . Something is fundamentally not right.
Service staff always treat you with the utmost respect.
as Above the service team knowledge was that of a basic garage not a premium car brand such as BMW. I can only compare my experience to that of Lexus where the team are fully professional, knowledgeable and the customer experience is paramount.
When collecting my car in October 2018, there was visible scratches on all four corners of the car I was completely shocked as these marks were not there before. Before hand I was upset and angry that the agreement on paper was not as we discussed.
Had brake fluid service and cars first MOT carried out at north staffs. Found to be helpful and informative.
I had a health check and was given no information about my health check such as when I need new tyres etc. I know my brake pads and discs need to be replaced soon but nothing was mentioned. I think this was just an expensive car wash.
Originally booked into incorrect centre by centre owing to mistake. I then had to wait a couple of weeks for another appointment. Courtesy car was dirty.
I was able to book my car in at my own convenience, the staff were extremely helpful, and my car was fixed with no issues.
On comparison to Stoke Seat.
Would have given this 5 stars if the service quoted at the time of booking was the same as that quoted on arrival (the actual service needed included a brake fluid service not previously mentioned that incurred a higher charge).
Good service generally but, after I collected the car, I drove away to find the bonnet was partly open.
although I had to leave my car overnight, I was kept fully informed of progress.
Support arranged from BMW for repair cost. Makes keeping a full BMW service history worth it.!! Great customer service from Lola.!
I gave full marks for my recent service experience due to staff being very attentive, knowledgable and professional at all times.
The job was clearly explained and dealt with efficiently. As always well done Amber Mason.
This is the exception to my regular service visits. I had a problem this time which could have been resolved better. In their defence staff were under a lot of pressure.
Whilst my car was in for repairs I asked that the wheel be refurbished and the Bluetooth repaired as it has a fault. Car was returned quickly without chance to request why the wheel and Bluetooth was not sorted. Now I have to return the car again.
Although I had booked my car in weeks in advance because I needed a courtesy car , there was no car available. I had to wait while Kate,who saved the day again, found a car .
Couldnt get through on the phone, no one was sure about what was happening with the car, even though I had explained and even asked if it had been towed in or I brought it in, then someone called to tell me the car was there, I know I took it!!!
Never got back to me when I phoned Left it to the last minute to say car was ready, when I told service department I needed to know as I had to pick children up. Lack of help when I came to collect.
had no problems, well informed, test drives, looked after very well.
The paperwork was dealt with quickly and efficiently Roland has been an absolute star through the whole process. He made me feel comfortable and listened to everything I required and made sure the vehicle was the right one for me.
Knights BMW made it very personal amd provided a great service keepig me informed throughout.
I was really impressed with the service received. Quick and efficient.