The financial services industry is reaching an important milestone with AI, as organizations move beyond testing and experimentation to successful AI implementation, driving business results.
NVIDIA’s fifth annual
State of AI in Financial Services report
shows how financial institutions have consolidated their AI efforts to focus on core applications, signaling a significant increase in AI capability and proficiency.
AI Helps Drive Revenue and Save Costs
Companies investing in AI are seeing tangible benefits, including increased revenue and cost savings.
Nearly 70% of respondents report that AI has driven a revenue increase of 5% or more, with a dramatic rise in those seeing a 10-20% revenue boost. In addition, more than 60% of respondents say AI has helped reduce annual costs by 5% or more. Nearly a quarter of respondents are planning to use AI to create new business opportunities and revenue streams.
The top
generative AI
use cases in terms of return on investment (ROI) are trading and portfolio optimization, which account for 25% of responses, followed by customer experience and engagement at 21%. These figures highlight the practical, measurable benefits of AI as it transforms key business areas and drives financial gains.
Overcoming Barriers to AI Success
Half of management respondents said they’ve deployed their first generative AI service or application, with an additional 28% planning to do so within the next six months. A 50% decline in the number of respondents reporting a lack of AI budget suggests increasing dedication to AI development and resource allocation.
The challenges associated with early AI exploration are also diminishing. The survey revealed fewer companies reporting data issues and privacy concerns, as well as reduced concern over insufficient data for model training. These improvements reflect growing expertise and better data management practices within the industry.
As financial services firms allocate budget and grow more savvy at data management, they can better position themselves to harness AI for enhanced operational efficiency, security and innovation across business functions.
Generative AI Powers More Use Cases
After data analytics, generative AI has emerged as the second-most-used AI workload in the financial services industry. The applications of the technology have expanded significantly, from enhancing customer experience to optimizing trading and portfolio management.
Notably, the use of generative AI for customer experience, particularly via chatbots and virtual assistants, has more than doubled, rising from 25% to 60%. This surge is driven by the increasing availability, cost efficiency and scalability of generative AI technologies for powering more sophisticated and accurate digital assistants that can enhance customer interactions.
More than half of the financial professionals surveyed are now using generative AI to enhance the speed and accuracy of critical tasks like document processing and report generation.
Financial institutions are also poised to benefit from
agentic AI
— systems that harness vast amounts of data from various sources and use sophisticated reasoning to autonomously solve complex, multistep problems. Banks and asset managers can use agentic AI systems to enhance risk management, automate compliance processes, optimize investment strategies and personalize customer services.
Advanced AI Drives Innovation
Recognizing the transformative potential of AI, companies are taking proactive steps to build AI factories — specially built accelerated computing platforms equipped with full-stack AI software — through cloud providers or on premises. This strategic focus on implementing high-value AI use cases is crucial to enhancing customer service, boosting revenue and reducing costs.
By tapping into advanced infrastructure and software, companies can streamline the development and deployment of AI models and position themselves to harness the power of agentic AI.
With industry leaders predicting at least 2x ROI on AI investments, financial institutions remain highly motivated to implement their highest-value AI use cases to drive efficiency and innovation.
Download the full report
to learn more about how financial services companies are using accelerated computing and AI to transform services and business operations.
Categories:
Generative AI
Tags:
Artificial Intelligence
|
Financial Services
金融服務業在使用人工智慧（AI）方面正邁入一個重要的里程碑，各大組織開始邁出測試與實驗的範疇，成功使用 AI 推動業務成果。
NVIDIA 的第五份
《金融服務業 AI 現況（State of AI in Financial Services）》年度調查報告
顯示，金融機構已經整合自身在 AI 方面的各項作為，以專注在核心應用項目上，這標誌著 AI 能力與熟練程度大幅提升。
AI
有助於增加營收與節省成本
投資於 AI 的公司正在看到實質效益，包括增加營收和節省成本等。
近七成的受訪者表示，AI 已經帶來 5% 或以上的營收成長，其中營收成長幅度達 10% 至 20% 的受訪者比例更是大幅增加。此外，超過六成的受訪者表示 AI 已協助減少 5% 或以上的年度成本。近四分之一的受訪者正計劃使用 AI 創造新的商機和收入來源。
交易與投資組合最佳化是投資報酬率（ROI）最高的
生成式 AI
使用案例，佔回應數量的 25%，其次是客戶體驗與參與度，佔 21%。這些數字突顯 AI在改變關鍵業務領域和推動財務收益時，所帶來可衡量的實際效益。
克服
AI
成功的關卡
半數管理層的受訪者表示，他們已經部署了第一個生成式 AI 服務或應用，另有 28% 的受訪者計劃在未來六個月內部署。回覆缺乏 AI 預算的受訪者人數減少了五成，這顯示對於 AI 開發與資源分配的投入程度日益增加。
與早期探索 AI 相關的挑戰同樣在減少。調查顯示，回答有資料問題和隱私疑慮的公司數量減少，對於模型訓練資料不足的疑慮也降低。這些改善反映出業界的專業知識與資料管理實務正在不斷增加。
隨著金融服務公司分配預算並更加擅長管理資料，他們可以更好地利用 AI 來提高跨業務單位的營運效率、安全性和進行創新。
生成式
AI
驅動更多使用案例
繼資料分析之後，生成式 AI 已經成為金融服務業裡第二大宗的 AI 工作負載。這項技術的應用範圍已大幅擴展，從提升客戶體驗到最佳化交易和投資組合管理。
值得注意的是，生成式 AI 在客戶體驗方面的應用，特別是透過聊天機器人和虛擬助理，數量增加了一倍以上，從 25% 上升到 60%。這樣大幅成長的趨勢是基於生成式 AI 技術的可用性、成本效率和可擴展性不斷提高，能夠驅動更複雜、更精準的數位助理，從而提升客戶互動情況。
半數以上受訪的金融專業人員現正使用生成式 AI 技術，以提高處理文件和產生報告等重要工作的速度和準確性。
金融機構也準備好從
代理型 AI
中受惠，代理型 AI 系統是指利用各種來源的大量資料，並使用複雜的推理流程自主解決複雜的多步驟問題。銀行和資產管理公司可以使用代理型 AI 系統來加強管理風險、自動化合規流程、最佳化投資策略，還有提供個人化的客戶服務。
先進的
AI
推動創新
在意識到 AI 的轉型潛力後，企業正積極採取措施，透過與雲端服務供應商合作或是在地端建立 AI 工廠，這些 AI 工廠是專門打造的加速運算平台，配備全端的 AI 軟體。企業在策略上特別鎖定實施高價值的 AI 使用案例，這對於提升客戶服務、增加收入與降低成本來說至關重要。
企業利用先進的基礎設施和軟體，可以簡化 AI 模型的開發和部署，並在善加發揮代理型 AI 力量方面站穩腳步。
由於業界領導業者預測 AI 投資的投資報酬率至少為兩倍，因此金融機構仍有很大動力去實現其最高價值的 AI 使用案例，以推動效率和創新。
下載完整報告
，進一步瞭解金融服務公司如何利用加速運算和 AI 來改變服務和業務運作。
Categories:
生成式人工智慧
Tags:
Artificial Intelligence
|
Financial Services