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This book provides students with a solid understanding of the issues involved in effective communication within social work settings. It combines practice examples with a clear theoretical approach, demonstrating the subtleties of communication with service users and carers from a diverse range of social groups.
Johanna Woodcock Ross is Associate Professor at the University of Plymouth, UK.
Table of Contents
Introduction Introducing Communication Skills Basic 'Universal' Communication Skills Working with Children Working with Young People with Offending Behaviour Working with Parents Working with People who Use Substances Working with Adults with Mental Health Problems Working with Adults with Disabilities Working with Refugees and Asylum Seekers Working with Older People Conclusion Research Appendix