|Text Messaging: A Tool for Immediate Engagement|
|Economics & Enterprise|
After a devastating 7.0-magnitude earthquake struck Haiti on January 12, 2010, media, government officials, and users of social networking sites urged others to make charitable gifts to relief organizations. But there was something new about these pleas to give. For the first time in the United States, text messaging ranked alongside Web sites and telephone numbers as a primary giving medium. After the disaster struck, the American Red Cross worked with mGive to set up a text donation program that resulted in more than one million Americans donating over $26 million within nine days of the disaster through $10 text donations. In fact, the Red Cross's mobile fundraising campaign for Haiti emergency response efforts is the largest grossing to date.
The Haiti earthquake marked a turning point in mobile giving. It showed that text messaging can be a far-reaching tool for immediate engagement. Nearly 90 percent of Americans own mobile phones, and text messaging has become an all but ubiquitous part of American life. Because mobile phones are the one device that most people keep handy at all times, text messaging offers nonprofit organizations a powerful technology for fundraising, recruitment, and engagement.
American nonprofits are beginning to utilize text messaging (also known as SMS, which stands for "short messaging service") more than any other mobile phone technology because of its versatility and market penetration. In addition to its fundraising potential, text messaging can be used to communicate breaking news and information, prompt supporters to call lawmakers, or deliver information about the positions of a candidate or corporation. ...
Text messaging is especially well-suited for certain types of advocacy engagement, such as call-in alerts. At the same time, text messaging has substantial limitations. To start, the 160-character limit of a text message leaves little space to make a case for giving or taking action. Furthermore, in most cases, American mobile carriers charge both the sender and recipient for each text message. In terms of fundraising, it wasn't until late 2007 that organizations could solicit donations from subscribers in the U.S., and even now supporters can only donate in amounts of $5 and $10.
In its current form, text messaging is most effective as part of a multi-channel communications strategy. For the foreseeable future, e-mail, Web, and direct mail are likely to continue to be the primary means by which organizations communicate with supporters, raise money, and generate action. However, text messaging can reinforce messages from other channels, provide an immediate engagement opportunity in urgent situations, and serve as a key part of a broader communications strategy.
The 2010 Nonprofit Text Messaging Benchmarks report is the first of its kind. ... The aim of this study is two-fold: 1) To provide benchmarks and metrics by which nonprofit organizations can measure their success with text messaging; and 2) to illustrate the various ways in which organizations are using text messaging. ...