CMI Unit 309 Responding to Conflict in the Workplace
Conflict at work can have a negative impact on team dynamics, productivity and motivation. Responding to conflict in the workplace is a fundamental skill.
About this course
This course helps team leaders and supervisors to understand the types and causes of conflict and learn practical approaches for responding to conflict situations in a timely and professional manner.
This course is suitable for anyone wishing to understand how conflict can be managed at a team level. At this level, conflict may involve team members, colleagues, managers, customers and suppliers.
- Understand the nature of conflict in the workplace
- Understand the signs and causes of conflict in the workplace
- Know how to respond professionally to conflict in the workplace
1.1 Identify reasons for conflict in the workplace
1.2 Define the scope of conflict which may occur in the workplace
1.3 Explain the impact of conflict in the workplace
2.1 Discuss the signs of conflict in the workplace
2.2 Explain methods used to investigate causes of conflict in the workplace
3.1 Compare formal and informal methods of responding to conflict
3.2 Discuss the skills and knowledge required when responding professionally to conflict in the workplace
3.3 Explain how to repair working relationships following conflict
Jason Ffoulkes - Prysmian Group