This course provides you with simple yet powerful methods of looking beyond functional tasks and evaluating your core processes. You will learn how to create process maps and discover methods that enable you to peel away the complexity of your organizational structure and internal politics and focus on the heart of the business.
With hands-on application in the classroom, you gain a clearer understanding of how processes interact in a system. You will also be able to locate flaws currently creating systematic problems and evaluate the non-value added as well as the value-added activities for your customers!
Process Management – Strategic
- Types of Processes
- Human Processes
- Technical Processes
- BPM Philosophy for Management
- Best Practices of BPM
- When Would You Consider Using Process Reengineering?
- Internal Marketing Techniques for Establishing BPM
- Key Performance Indicators (KPIs)
Process Mapping – Tactical
- Terms and Definitions