Business Communication Quiz 1
1. Communication is the exchange of messages through a system of symbols, resulting in shared meanings between sender and receiver. T
2. Messages rarely become distorted as they travel up the organizational chain; the problems occur frequently with downward communication.† F
3. Employees are inclined to suppress bad news. T
4. There is no such thing as noncommunication.† T
5. Paralanguage is not what you say but how you say it. T
6. Proxemics is the study of body language and its movements. F
7. We spend approximately 75 percent of our time listening and speaking. T
8. Successful managers use the grapevine to keep in touch.† T
9. Communiation barriers between people include individual perceptions of reality.† T
10. When speaking to someone who uses English as a second languge, talk down to the person.† F
1. Most† U.S. companies that do business abroad translate such items as advertisements, warranties, repair manuals, product labels and some other internal documents.T
2. Ethnocentricism is the inherent that one culture is superior to another culture.T
3. Listening and hearing are the same thing.F
4. Eye contact is not considered a desirable trait in almost all cultures.F
5. All gestures are considered a universal language.F
6. Culture dictates whom you may communicate with and your concept of status.T
7. An individual belongs to many subcultures.T
8. Cultures may vary in terms of stability, complexity, composition, and acceptance of outsiders.T
9. Theory X workers are viewed as motivated and responsible.F
10. The grapevine contains a mix of facts, assumptions and opinions.T
1. The managerís essential function is to collect and disseminate information.
2. Flat organizational structures are less susceptible to distortion than tall structures.
3. Theory Z workers are viewed as part of a family or team; open communication climate.
4. Nonverbal communication is the most basic form of communication.
5. You can improve communication by keeping your audience in suspense and not telling them step-by-step what to expect.
6. Feedback is vital but it can be disruptive in some situations.
7. A culture is referred to as a group that exists within a major culture.
8. Personal comfort zones are dictated by culture.
9. There is no such thing as noncommunication.
10. In English-speaking countries, there are no problems understanding native speakers since English is the predominate language.