Due to on-going globalization, communication between people from different cultural and ethnic backgrounds is on the increase. Interactions between people from different cultural/ethnic backgrounds are often characterized by miscommunication and misunderstandings. This is problematic, because this impedes persuasive effects, such as positive attitudes and intentions. In this theme, antecedents (e.g., culture-related values and preferences), processes (e.g., specific characteristics of messages and interactions) and outcomes (e.g., attitudes toward messages, patient satisfaction) of intercultural interactions are investigated, by means of both qualitative, quantitative and mixed-method designs.
- Schouten, B. C., & Schinkel, S. (2015). Emotions in primary care: Are there cultural differences in the expression of cues and concerns? Patient Education and Counseling, 98(11), 1346-1351.
- Schinkel, S., Van Weert, J.C.M., Kester, J.A.M., Smit, E.G., & Schouten, B.C. (2015). Does media use result in more active communicators? Differences between native Dutch and Turkish-Dutch patients in information-seeking behavior and participation during GP consultations. Journal of Health Communication, 20(8), 910-919.
- Zendedel, R., Schouten, B. C., van Weert, J. C. M., & van den Putte, B. (2016). Informal interpreting in general practice: Comparing the perspectives of general practitioners, migrant patients and family interpreters. Patient Education and Counseling, 99(6), 981–987.