What is ITIL?
ITIL is a series of documents, originally created by the Office of Government Commerce,
a governmental department in United Kingdom. These are used to help implement an
efficient framework for IT Service Management (ITSM).
This 'ITIL framework' essentially defines how to organize the system and network management departments within
individual organizations. The concepts within ITIL support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business.
ITIL addresses the organizational structure and skill requirements for an IT
organization by presenting a comprehensive set of management procedures with which an
organization can manage its IT operations.
ITIL: Information Technology Infrastructure Library.
ITIL is an integrated set of best-practice lifecycle recommendations with common definitions and terminology. It is actually divided into a series of five documents/books, which are known commonly as 'sets' or 'volumes'. The volumes themselves describe what are often termed 'disciplines', covering individual subjects and approaches.
Conceptually, the driving volume is 'Service Strategy', which offers a view of ITIL that aligns business and IT so that each brings out the best in the other. The remaining four volumes are Service Design, Service Transition, Service Operation and Continual Service Improvement.
An established and well defined certification scheme is also in place to support ITIL. This comprises three disctinct levels: Foundation, Practitioner and Manager. This is discussed in a separate section of this portal.
is now a worldwide phenomena, used by organizations of all shapes and sizes,
and with a growing army of certified individuals. This website was produced to
offer information and support, at both corporate and personal levels. When
fully developed, it will provide a focal point for news, interaction and of
course access to a wide range of support products and services.