Mobile communication systems have continuously evolved through wireless technology innovation into 2G, 3G and then 4G to keep pace with ever increasing voice and data traffic. The primary goal of these networks was to enrich people’s life through communication. However, when it comes to 5G, it is not only about having a faster mobile network. The 5G technology can be seen as a catalyst for minimizing the boundary between the digital as well as physical world.
The 5th generation of wireless networks is the most dynamic and flexible generation of mobile connectivity. The low latency and ultra reliability of 5G network will allow enhanced factory automation, self driving cars, smart energy grids, and other demanding applications to become a reality.
Why 5G is important?
Extending the reach of mobile broadband
Thanks to its speed and bandwidth, 5G can power technology well beyond what current mobile networks allow. The technology promises to make significant improvements in augmented reality as well as virtual reality, thus, creating opportunities to connect people far beyond what current networks permit.
Telecommunication companies can expand their market to remote areas which were previously unreachable. This helps to increase connectivity levels in those locations that currently rely on wireline communications.
Faster internet speed
Although 4G network is used throughout the world, it will neither be able to match the speed of 5G network nor can it manage huge number of devices on the network.
On the other hand, 5G has surpassed the current mobile networks in speed and works even faster than the wired broadband connection at home. Data transmission speeds for 5G technology are estimated to reach a potential maximum of 20 Gigabits per second. Due to the speed and capacity that 5G offers, it has the potential to be an indispensable technology.
Unleashing a massive IoT (Internet of Things) ecosystem
5G for customers means not only faster internet speeds, but mainly internet connectivity in many more objects than what you see today. Connected appliances can help automate tasks around the house which helps to improve personal convenience. The 5th generation of wireless networks is expected to unleash a massive IoT opportunity, greatly benefiting telecom operators, enterprises and customers.
How device management plays a significant role for successful 5G deployments?
Network operators have a big opportunity to benefit from the 5th generation of wireless networks. New use cases for cellular connectivity will provide additional revenue streams for telecom companies. Operators today have move beyond cellular and providing services such as fixed line, broadband, IPTV and more. However, to provide high quality experience to customers and increase revenue, telcos should enable customers throughout the lifecycle right from set up, installation, on-going updates and troubleshooting. This is where device management solution plays a significant role. The software provides ready guides with step by step instructions which help in faster setups.
5G technology is set to transform the mobile broadband experience for customers by offering download speeds of over 1Gbps. However, to provide high quality experience to customers and increase revenue, telecommunication companies need to make sure that they are equipped for handling device and network related queries for 5G.
Device management solution helps network operators with 5G ready telecom content. These telecom ready device and support guides can be published across your website, self care app and contact centers to help both agents as well as customers solve queries related to network provisioning, battery life, security and more. This helps in faster resolution of issues and increases customer experience.
Both 5G as well as IoT technology are paving way for smart homes. Although, many IoT applications are well supported by existing 4G network, but, 5G technology can further enhance these mobile IoT networks. The reliable, enhanced and high speed mobile broadband experience provided by 5G network will be complemented by IoT devices and applications.
The growth in IoT adoption is driving the total number of connected devices. Although, connected devices make life simpler with the help of automation, however, setting up IoT devices can be difficult for customers. Telecom ready device guides with step by step instructions help customers as well as support agents in any scenario related to installation or troubleshooting. This helps to ensure that customers unleash the full potential of devices leading to higher ARPUs.
Although 5G provides high speed mobile broadband experience, however, there can be certain problems faced by customers while using broadband. These can be connectivity amongst devices, data plan related concerns, internet speed, planned network outages and more.
With the help of device management software, a visual guided solution can be enabled for your customers on self service channels as well as your contact center agents. Right from setting up the device, installation and plugging in the right cable in the right slot, these visual guides for broadband devices help both agents as well as customers to decide the next best action to resolve the issue. This helps to increase customer satisfaction as well as NPS score.
The 5th generation of wireless networks offer multiple benefits which are not available with other technologies. As the Internet of Things (IoT) evolves, the flexibility of 5G network will become even more significant for enterprises. However, for generating higher ARPU and maintaining NPS scores, telecom companies should enable customers solve device issues. Device management solution helps telecom operators to provide faster resolution of issues to customers and increase CX.