people or groups in the organization's external environment that are affected by it.
consists of 11 groups that present you with daily tasks to handle: customers, competitors, suppliers, distributors, strategic allies, employee organizations, local communities, financial institutions, government regulators, special-interest groups, and mass media.
is a person or an organization that provides supplies-that is, raw materials, services, equipment, labor or energy-to other organizations.
is a person or an organization that helps another organization sell its goods and services to customers.
describes the relationship of two organizations who join forces to achieve advantages neither can perform as well alone.
regulatory agencies that establish ground rules under which organizations may operate
include six forces: economic, technological, sociocultural, demographic, political-legal, and international.
general environment or macroenvironment
consist of the general economic conditions and trends-unemployment, inflation, interest rates, economic growth-that may affect an organization's performance.
are new developments in methods for transforming resources into goods or services.
are influences and trends and trends originating in a country's, a society's, or a culture's human relationships and values that may affect an organization.
are influences on an organization arising from changes in the characteristics of a population, such as age, gender, or ethnic origin.
are changes in the way politics shape laws and laws shape the opportunities for and threats to an organization.
are changes in the economic, political, legal, and technological global system that may affect an organization.
a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.
is behavior that is accepted as "right" as opposed to "wrong" according to those standards.
are the relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior.
is guided by what will result in the greatest good for the greatest number of people.
is guided by what will result in the individual's best long-term interests, which ultimately are in everyone's self interest.
is guided by respect for the fundamental rights of human beings, such as those expressed in the U.S Constitution's Bill of Rights.
the illegal trading of a company's stock by people using confidential company information.
established requirements for proper financial record keeping for public companies and penalties of as much as 25 years in prison for noncompliance.
sarbanes-oxley act of 2002
has proposed three levels of personal moral development-preconventional, conventional, and postconventional.
represents employees' perceptions about the extent to which work environments support ethical behavior.
consists of a formal written set of ethical standards guiding an organization's actions.
code of ethics
is a manager's duty to take actions that will benefit the interests of society as well as of the organization.
the notion that corporations are expected to go above and beyond following the law and making a profit.
corporate social responsibility (CSR)
This University of Georgia business scholar believed that corporate social responsibility rests at the top of a pyramid of a corporation's obligations, right up there with economic, legal, and ethical obligations.
Archie B. Carroll
represents all the ways people are unlike and alike-the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.
is defined as the stable physical and mental characteristics responsible for a person's identity.
are those human differences that exert a powerful, sustained effect throughout every stage of our lives: gender, age, ethnicity, race, sexual orientation, physical abilities.
internal dimensions of diversity
include an element of choice; they consist of the personal characteristics that people acquire, discard, or modify throughout their lives: educational background, marital status, parental status, religion, income, geographic location, work experience, recreational habits, appearance, personal habitats.
external dimensions of diversity
the metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs.
which prohibits discrimination against the disable and requires organizations to reasonably accommodate an individual's disabilities.
Americans with Disabilities Act