Team and team working is one of the major fallouts of the industrial revolution with a paradigm shift from individualism to team-working within an organisation. As organisations become more complex, there is an increased requirement from competition to achieve efficiency and effectiveness. This has led to the formation of more teams, for example, Production Team, Marketing Team, HR Team, among others. Working in teams is now the generally accepted practice/norm in all human organisations; both for-profit and non-profit. However, teams are made of human beings, and all human beings have emotions. ‘Anger’ and ‘Stress’ are the two most prevalent emotions exhibited by employees in the workplace. Team leads are therefore expected to manage the moods of management, their organisations as well as members of their teams. Dealing with emotions is generally seen as a key leadership skill. Team leads are seen as the ‘doors’ between management and employees. They must be able to read and regulate their own emotions while intuitively grasping how others feel while gauging the overall workplace atmosphere. They must be self-aware and empathetic
For Team Leads to manage successfully, they must be endowed with the necessary emotional intelligence (EI) skills to assist team members in becoming effective. EI is the ability to accurately identify and understand one’s own emotional reactions and those of others. EI is seen in various literature as the capability to perceive accurately, appraise, and express emotions. It is also the ability to regulate emotions, motivate oneself, have empathy, and be able to effectively handle relationships. EI is important in the workplace for the understanding of individual differences. EI comprises three components: expression and appraisal of emotions, regulation of emotions, and utilisation of emotional information from cognition and actions. EI has become even more significant in today’s workplace due to the uncertainties caused by the global pandemic and remote working schemes. A leader (especially team leads) operating in a contemporary workplace must gain the EI skills needed in any organisation to become more effective. Training is key to achieving this goal.
Key Learning Objectives/ Benefits
At the end of the programme, participants will:
- Comprehend the language of emotions in self and others, and understand EI, its components, values, and qualities
- Demonstrate self-awareness and leverage EI to manage conflict, and difficult behaviours of team members
- Understand and use EI skills required for leadership success which has an impact on life and work
- Improve empathy, interpersonal relationships, resilience and productivity leading to less stress among all team members
- Develop a personal leadership mission statement and personal improvement plan to guide future behaviours and relationships at the workplace.
- Team and team working in today’s contemporary workplace
- Deconstructing Emotions- interpreting and managing emotions in the workplace
- Major components of EI (self-management, self-awareness & relationship management)
- Increasing self-awareness (self-management, self-awareness, self-regulation, self-motivation and empathy)
- Managing others and developing resilience
- EI skills needed by Team leaders
- EI, Team Culture and Organisational Culture
- EI and Interpersonal relationships
- What makes an Effective and Efficient Team leader?
- Managing with EI and moving from good to great