Concise standard operating procedures can help employees perform their more jobs effectively. Writing the basic steps that guide tasks within your business can also boost the bottom line and improve customer service. Standard operating procedures, also known as SOP, also help ease any tension among your employees. Managers have clear guidelines on which to evaluate workers, and employees know the company's expectations. Writing standard operating procedures takes clear communication skills and thoughtfulness of the tasks your company must complete.
Writing the Standard Operating Procedure
Identify the area of concern or task that the standard operating procedure will address. Your business may need guidelines on cleaning equipment or closing the store for the evening.
List the steps involved to complete the task. For example to properly close a clothing store, you may instruct employees to "Step 1: Check the locks on all entrances into the premises. Step 2: Fold or hang any disorganized merchandise." Use descriptive words to easily explain the steps.
Identify a scope for the standard operating procedures. You may have a special set of instructions for managers and another for entry-level employees. Make sure the instructions are appropriate for the employees' role in the organization.
Inform managers of the standard operating procedures and see they understand the steps outlined. Managers are the ones who will most likely see these procedures are followed and need to understand the importance of the rules.
Periodically review the standard operating procedures and make updates. Listen to input from staff and adjust the guidelines to make them effective.
- Ask an attorney to review the standard operating procedures to ensure the document follows federal and local laws and limits the legal liability of the business.
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