If your Android device has problems connecting to the Internet, you can see if other computers can connect over the Internet to your device. You can use the Windows command line ping tool to do this. "Ping" sends a small packet of data to your Android device and asks for a response.
Press the "Menu" button on the Android device. Tap "More" and "Settings."
Tap "About Phone" or "About Tablet."
Tap "Status." The Android device's Internet Protocol address is listed.
Click the Windows orb on the computer. Type "cmd" in the search box and press "Enter" to start the Windows Command Prompt.
Type "ping" followed by your Android device's IP address. Press "Enter."
- If you can't use the "ping" command in the Windows command line, run the command prompt program as an administrator by right-clicking the "Cmd.exe" icon in the Start menu and clicking "Run as Administrator."
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