In the 1970s, Kodak got called out by some furniture companies because their film wasn't working right.
Light-grained or dark-grained wood tones, in photographs developed from Kodak film, all looked basically the same, which sucked when it came to advertising.
Then chocolate companies started raising hell. Milk chocolate? Dark chocolate? No one could tell the difference. With money on the line, Kodak finally decided to look into it.
Kodak's color problems actually began decades earlier, when they were setting standards for color balance.
They weren't basing it on wood or chocolate samples. They were basing it on skin color and what was considered "ideal."
A video by Vox (which you can watch below) takes us into a darkroom and reveals in full color how human bias can distort our lives in unsuspecting ways.
Color film was designed for a precise consumer market whose likeness was on a printed image called "The Shirley."
Shirley cards, named after a former Kodak studio model, were images used as the standard for color calibration in photo labs all over the world.
When a lab ordered a Kodak printer, the company sent Shirley cards with them as a guide. Technicians would adjust the color settings to match the model's skin tone.
Models for Shirley cards were always white women.
To color match "Shirley's" skin tone was to achieve a "normal" color balance, a setting that was applied to everyone's film, regardless of skin color.
Some might describe the exclusionary practice as rational economic behavior, or a decision believed to be made in the company's best interest. Lorna Roth, professor of communications studies at Concordia University, explained to NPR:
"At the time, in the '50s, the people who were buying cameras were mostly Caucasian people. And so I guess they didn't see the need for the market to expand to a broader range of skin tones."
In retrospect, we can see there was nothing rational about it.
But even those who wanted to optimize photos for darker skin tones couldn't do it.
Color photography involves a mix of chemicals, both in the film and in the development process. According to Vox, "for many decades, chemicals that would bring out various reddish, yellow, and brown tones were largely left out."
So, says Roth in the video, "if you're shooting people with lighter skins, it looks good."
"If you're shooting people with darker skins, it doesn't look so good."
"If you're shooting mixed race in the same screen, then we see the real problems."
As the entertainment industry got more diverse, film technology has had to get less racially exclusive.
Newer camera systems were created with computer chips that let people independently adjust color settings for different skin tones. And with the new technology came new Shirley cards that better reflected the world's diversity.
They were a step in the right direction...
...but some of them were problematic in their own right.
We've come a long way, but we haven't escaped racial bias in camera technology.
The new frontier for imaging equality is — you guessed it — digital.
"Technology should be the ultimate equalizer," says Vox. "It should serve everyone's needs without an inherent bias."
It took Kodak decades to address their discriminatory practices with film. Sadly, it was pressure from business interests, not an attack of conscience, that got them to act.
Imagine how quickly this and countless other challenges could be solved if they were being solved not for money but because it's the right thing to do.
Check out the video by Vox. It's so worth just a few minutes of your day.