First, communication is crucial to the success of healthscare encounters. Without it, caregivers cannot hear patients’ concerns, make diagnoses, share their recommendations, or follow-up on treatment outcomes. (The McGraw−Hill Companies, 2004)
Second, communication is an important source of personal confidence and coping ability. Health professionals are less likely to experience burnout when they are confident about their communication skills. Likewise, patients cope best when they feel comfortable discussing delicate subjects like pain and death, and people involved in support groups often cope better and even live longer than similar persons who are not members. (The McGraw−Hill Companies, 2004)
Third, effective communication saves time and money. Caregivers who listen attentively and communicate a sense of caring and warmth are less likely than others to be sued for malpractice. Likewise, patients who communicate clearly with their caregivers have the best chance of having their concerns immediately addressed. (The McGraw−Hill Companies, 2004)
Fourth, communication helps healthcare organizations operate effectively. By communicating well with clients and potential clients, organizations are better able to evaluate their effectiveness and develop plans for improvement. Communication skills are also useful in motivating employees, establishing innovative teams and raising performance standards. (The McGraw−Hill Companies, 2004)
Fifth, wise use of mass...