A set of rules for behaving
correctly in social
Practice basic courtesy.
Hold doors open for other
Give up your seat on public
Be a courteous driver.
Know how to greet people.
Manage introductions with
Groom yourself appropriately.
Write thank-you notes.
Don't chew with your mouth
Say "excuse me" whenever
you need to leave the table.
Ask for someone to pass you
a dish or a seasoning.
Don't put your elbows on the
table when you're eating.
Know how to manage
informal and formal place
Hold your utensils
Know how to rest your
Only use your phone in appropriate settings.
Ensure the number you have is correct.
Check your voice!
Practice basic conversational courtesy
Give people a chance to answer their phone!
Know how to answer the phone.
Put someone on hold politely
1. You texted someone a really personal message
and realized it went to the wrong person.
2. I work with a person who won’t stop talking.
I can’t get my job done because he walks in
my office, sits down and won’t leave.
Chinese like to be formally
introduced and if they at first
seem unfriendly, it is because they
are taught not to show emotion.
Chinese expect to greet people
with a handshake and may nod or
slightly bow the head.
Never call someone by their last
Too much praise is considered
poor etiquette. Do not overdo
First impressions really
count, including good dress
Don't get too friendly too soon.
Be punctual for meetings.
A nod of the head will generally
A bow of the head also
expresses thanks or an apology.
Gifts such as souvenirs from
your home country are gratefully
Handshakes are generous but don't be the first to use body
Personal qualities are valued over professional ability so be prepared
to spend time getting to know your host.
Do not be offended if your host is late as most Spaniards do not
take punctuality for business meetings seriously.