TIPS FOR COMMUNICATING WITH DEAF AND HARD OF HEARING PEOPLE
- Get the personís attention before you speak and look directly at the person at all times
- Be aware of false impressions (nodding doesnít necessarily mean, "I understand").
- Do not put obstacles in front of your face or in your mouth such as gum, cigarettes, or food.
- Speak clearly and at a moderate pace. Donít exaggerate your lip movements.
- Use facial expressions and gestures.
- Give clues when changing the subject.
- Rephrase when you are not understood, (say it in another way or use other words).
- Donít shout.
- Avoid noisy background situations, especially for people who use hearing aids.
- Be patient, positive, and relaxed.
- When in doubt, ask the deaf or hard of hearing person for suggestions to improve communication.
- If you donít understand, ask for clarification.
- Use paper and pencil if necessary.
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