These free (fully-funded) short online courses* can fit around your existing work or family commitments and help you to gain employment or skills in construction, engineering or digital industries and roles.
For further details or to register your interest please click here. Please feel free to also pass this information on to anyone else you
think may be interested.
Some of the courses available from Leeds City College.
Level 2 Principles for Digital Skills
Our Principles for Digital Skills course will equip you with an understanding and knowledge of the digital skills needed to search and apply for employment, including an awareness of finding and managing relevant and good quality information, and considering
the importance of online identities. You will also look at the importance of digital skills in the workplace itself, considering how to communicate effectively using technology and how to protect data and devices, among other organisational policies and procedures.
Unit 1: Developing digital career skills
Unit 2: Management of information
Unit 3: Digital device safety awareness
Unit 4: Communication and productivity
Level 2 IT User Skills
This course will encourage you to think about how IT can be used in different ways as you are introduced to specific tools that will aid you in utilising IT in everyday life. You will consider the best software and tools for specific tasks and will do this
with the view of improving your productivity and efficiency. You will also learn about the importance of IT security; from unwanted emails and spam, to computer viruses and firewalls. And as you make progress through the course you will look in detail at presentation
and spreadsheet software and will be assessed on your understanding and use of these.
Unit 1: Using IT to increase productivity
Unit 2: IT software fundamentals
Unit 3: IT security for users
Unit 4: Presentation software
Unit 5: Spreadsheet software
Level 2 Certificate in Principles of Business Administration
This qualification will give you the underpinning knowledge that is required to ensure you can successfully work in a range of different environments in a business administration role. You will develop essential knowledge of how to carry out administrative
tasks such as how to manage information and supporting events. You will also learn how to apply your knowledge in a variety of industries and job roles.
Unit 1: Principles of providing administrative services
Unit 2: Principles of business document production and information management
Unit 3: Understand communication in a business environment
Unit 4: Understand employer organisations,
Unit 5: Understand how to develop working relationships with colleagues
Unit 6: Understand how to carry out business administration tasks
Unit 7: Understand how to prepare text
Level 2 Certificate in Principles of Customer Service
Are you looking to study a customer service online course? This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge
of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.
Unit 1: Principles of customer service and delivery
Unit 2: Understand customers
Unit 3: Understand employer organisations
Unit 4: Understand how to communicate with customers
Unit 5: Understand how to handle customer information
Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
Unit 7: Understand how to develop customer relationships
Level 2 Certificate in Understanding Retail Operations
This qualification aims to provide you with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector.
Unit 1: Understanding customer service in the retail sector
Unit 2: Understanding the retail selling process
Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business
Unit 4: Understanding how a retail business maintains health and safety on its premises
Unit 5: Understanding retail consumer law
Unit 6: Understand how to deal with customer queries and complaints in a retail environment
Unit 7: Understanding the handling of customer payments in a retail business
Unit 8: Understanding the control, receipt and storage of stock in a retail business
Level 2 Certificate in Principles of Team Leading
This qualification will provide you with the knowledge and understanding required to successfully lead a team. You will develop knowledge around the principles of team leading and the general workings of a business as well as how important it is for a team
leader to be able to successfully communicate with a range of stakeholders.
Unit 1: Principles of team leading
Unit 2: Understand business
Unit 3: Understand how to communicate work-related information
Unit 4: Understand how to manage performance and conflict in the workplace.
Unit 5: Principles of equality and diversity in the workplace
Unit 6: Understand how to develop working relationships with colleagues
Unit 7: Understand health and safety procedures in the workplace
Unit 8: Understand how to develop and deliver a presentation
Please note: Individuals may undertake multiple courses however only one course can be fully-funded (free). Any subsequent courses will be charged at full cost.
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