Purpose: People working the health care setting will gain knowledge and skills related to basic communication. Objectives: 1. Explain three ways effective communication in the health care workplace affects patient health. 2. List at least five barriers to effective communication. 3. Explain the concept of active listening, including what to convey and what not to convey.4. Discuss models of effective communication in teamwork, including AWARE, SBAR, and Do Not Pass Rule. 5. Describe three styles of facing conflict and four techniques for reducing conflict. 6. Define three cultural cues that influence communication between health care professionals and patients. 7. Summarize overcoming barriers to communicating with people who have disabilities including using people first language. Continuing Education Credits: 1.0 contact hours Iowa BON #335; 1.0 contact hours CA Board of Nursing CEP 14033; 1.0 contact hours CE Broker # 50-4572 Florida and District of Columbia; 1.0 contact hours for Social Work State of Illinois Department of Financial and Professional Regulation. License No. 159.001315; 0 contact hours for Physical Therapy State of Illinois Department of Financial and Professional Regulation. License No. 216.000284; 0 contact hours for Occupational Therapy State of Illinois Department of Financial and Professional Regulation. License No. 224.000164; 1.0 CE hours for certified nursing assistants; long term care department heads; and other health care disciplines.
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