If you are getting errors and you're running an older operating system (Windows 9x/NT), then the reason is most likely to do with an incompatibility between Rocscience software and older operating system files. Rocscience software requires up to date operating system files in order to run properly. As a rule, Rocscience does NOT change or alter your operating system files and puts the onus on you to maintain up to date operating system software.
This problem can easily be fixed by downloading the latest Microsoft system file updater from our website: http://www.rocscience.com/help/general/vcredist.exe
Download the file by clicking on the above link. Save the vcredist.exe file to your computer and then run it. Follow the directions.
Note: It is always advisable to make a backup before installing software that modifies system files.
The program requires that the computer's graphics card has support for OpenGL for the visualization of the three-dimensional geometry. The most common reason for the improper display of the wedge geometry or crashing of the program while trying to view the three-dimensional geometry, is an incompatibility with the graphics card (display adapter) and its support for OpenGL. If your graphics card does not support OpenGL (most do), the program will not work, so check with your graphics card manufacturer to make sure that your card supports OpenGL. Also, if the graphics card driver is old and has bugs with its OpenGL driver, then the program will have problems. Go to the website of your graphics card manufacturer and make sure you have the latest driver for your graphics card.
There are two possible reasons for this. The first reason is handled in FAQ#2 and should be reviewed first. If this does not fix the problem then the second possible reason is the color mode for your display settings. Swedge has problems with a Colors setting above 24 bit color (i.e. 32 bit color) on certain display adapters and computers (e.g. IBM Thinkpad). To check this, go to your control panel and pick the Display option. Choose the Settings tab and look at the Colors setting. This should not read 32 bit in any part of the description. Try setting the number of colors to a lesser value (i.e. 24, 16 bit, High Color) and trying Swedge.
I have a problem running Swedge in some computers, depending (I think) on the Graphics Card. I have problems with an "ATI Rage 128Xpert99" and a "Matrox Millenium G200"; I can't open the four windows screen of Swedge. Can you help me? I think that the problem can be related to the 3d options of the cards, even if I have modified the options of the card unsuccessfully.
Sounds like a driver problem with your video card. Have you checked your video card manufacturer for their latest driver? You can also try deleting the opengl32.dll and glu32.dll files in the Swedge installation folder (make a backup of them first). If the program doesn't run without these files, copy them back. Try another machine with win98/NT or 2000. Although we have tested the program under win95 we obviously can not try every possible hardware configuration. Another thing you can try is turning off the double buffering. You do this by starting a new model, going into Display Options in the View menu, toggling off the double-buffering check box, click apply and then OK. Exit the program and start it up again. Do you see the wedge view now?
Note: Under Windows 2000, the opengl files (opengl32.dll and glu32.dll) supplied with Swedge version 3.xx are incompatible. Deleting these files from the Swedge installation folder should solve most problems since Windows 2000 is shipped with opengl.
I have reinstalled the latest version of Swedge on my new computer. The copy I have worked perfectly on the old computer. Now I cannot view any of the wedge "sections" or the program is behaving oddly. How do I fix this?
Here are some things to try:
Go to the Swedge installation folder and delete the files glu32.dll and opengl32.dll. Restart your machine and try running Swedge. If this doesn't fix it, your problem is most likely with your graphics card and its OpenGL support. What graphics card do you have? Check their website for a driver update.
This was a bug which has been fixed in the latest version of Swedge.