What is Workflow Automation?
A workflow is a set of successive actions that lead to the completion of a primary task. This task must be repetitive so that its steps are predictable and can be automated.
Workflow automation, then, is the process of automating these repetitive tasks to streamline the work process and complete tasks efficiently. Workflow automation platforms utilize customized business rules to notify each employee of when tasks are completed and new tasks are ready to be worked on. Instead of manual work to do each step, workflow automation handles the routine tasks and moves the process along smoothly.