Consumer Champion is a capacity building programme of the European Commission, managed by the Consumers, Health, Agriculture and Food Executive Agency (Chafea) to support and develop the capacity of consumer organisations and other entities with similar objectives from EU Member states, EEA and candidate countries.Our partners
According to the recently published Second consumer market study on the functioning of the retail electricity markets, about three in five European consumers think that domestic electricity markets in their country are not functioning
To what extent consumers are able to make informed, rational and empowered choices?
The study shows that over three in ten consumers do not know how much electricity they use - neither on a monthly or yearly basis. Nearly four in ten consumers do not know how the price of their electricity is calculated. Four in ten are not aware of the sources of electricity they use. Only four in ten mystery shoppers agreed that the electricity bills were easy to understand.
The objective of the study was to investigate if a well-functioning electricity market is in place for consumers in the EU, Iceland and Norway; specifically, in terms of:
The experiments carried out to collect the data:
If you want to learn more about the EU Energy policies, Consumer Champion offers a dedicated online course. Sign up and apply for the Energy e-learning module.