About This Chapter
Understanding Diversity while Communicating - Chapter Summary
In this chapter, you'll explore key cultural factors that can affect workplace communications. You'll study the effects of cultural diversity on corporate communications and how cultural differences and prejudices can affect communication. The lessons provide tips and strategies for overcoming cultural differences to create effective communication. Lessons contain illustrations and examples and are accessible at any time, on any device. Take self-assessment quizzes to determine what information you have retained and which topics, if any, you might need to continue studying. After you have completed this chapter, you should be able to:
- Outline communications challenges and opportunities within a diverse business environment
- Relate how to develop self-awareness, empathy and adaptability to improve business communication skills
- Define cross-cultural communication and apply strategies for achieving success in this area
- Differentiate between individualistic and collective cultures and detail how each affects communication styles
- Explain differences in cultural perceptions of communication structures
- Discuss how to communicate effectively to both masculine and feminine cultures
- Describe the differences between monochronic and polychronic cultures
- Detail successful communications across different languages, such as employing the use of interpreters
- Relate the negative effects of prejudice and ethnocentrism in business
1. Communicating in a Diverse Work Environment: Opportunities & Challenges
Today's workforce is a very diverse group, including people from all walks of life. This offers specific challenges and opportunities for communication within a company. In this lesson, we'll examine how diversity affects corporate communication.
2. Being a Self-Aware and Adaptive Communicator
To be an excellent speaker in the business world, you have to be self-aware and an adaptive communicator. This lesson will help you learn how to do that.
3. Being an Empathetic Communicator
Empathy in the workplace allows for the development of good working relationships. This lesson covers the ways that you can be an empathetic communicator in business.
4. Cross-Cultural Communication: Definition, Strategies & Examples
Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.
5. Individualistic vs. Collectivistic Cultures: Differences & Communication Styles
In this lesson, you will learn the difference between an individualistic and collectivistic culture and how it affects communication styles and message delivery.
6. Cultural Perceptions of Communication in Organizations: Low Context and High Context
Cultures have different perspectives regarding how to communicate. That doesn't necessarily mean words or phrases but the format or structure to that communication. Some are specific and pointed while others believe there is an inherent understanding present. We will discuss this issue here.
7. Masculine vs. Feminine Cultures: Distinctions & Communication Styles
A presenter should understand both masculine and feminine cultural characteristics. In this lesson, you will learn the difference between the two cultures and how to use that knowledge to create a message that will be received successfully.
8. Monochronic vs. Polychronic Cultures: Definitions & Communication Styles
This lesson covers the difference between monochronic and polychronic cultures. It explains how communication styles are affected by how individuals interpret time.
9. Communicating in Different Languages: Dealing with Interpreters and Jargon
Communicating effectively in different languages as part of a business environment revolves around eliminating jargon and utilizing interpreters for message delivery.
10. Prejudice & Ethnocentrism in Organizations
Prejudice is also known as a prejudgment and consists of thoughts and feelings regarding a specific group. This type of behavior can be detrimental to an organization's overall success.
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Other chapters within the TECEP Managerial Communications: Study Guide & Test Prep course
- Managerial Communication in the Workplace
- Group Communication & Leadership Styles
- Working & Communicating with Technology
- Writing Effective Managerial Reports
- Communicating with Visuals in the Workplace
- Listening & Nonverbal Communication in Business
- Intrapersonal & Interpersonal Communication
- Workplace Conflict
- Interview Techniques & Meeting Strategies
- Delivering Formal Presentations
- Emerging Issues in Managerial Communications
- Essay Writing for TECEP Managerial Communications
- TECEP Managerial Communications Flashcards