Even in the disruption of traditional sources of news over the past decade – with the rise of social media, of newer sources of news and information that compete with the traditional, of newer digital platforms from which to make news and information available, and in changing behaviours of people from purely consumers to creators (citizen journalists and the ugly-sounding ‘user-generated content‘) and questioners of the news story wherever and whenever it appears – we still largely hold the mainstream media to a higher standard with a continuing expectation that reporters and editors will get the facts right before they go to print or (more likely) publish online.
Nowhere is that more expected than in cases of disasters or tragedies. When there is so much happening so quickly, confusion and misinformation abound – mostly accidental but some deliberate – as a reporter tries to get the facts from many different places, increasingly including user-generated content in addition to traditional sources, eg, newswires and official spokespeople.
Especially at times like that, you want to be sure of what you intend to report with confidence, based on verifiable facts, that others will read, see and hear. And you need to do it very quickly.
Enter the Verification Handbook, a ground-breaking new resource for journalists and aid responders which provides step-by-step guidelines for using user-generated content during emergencies, and how to verify that content and the sources of it.
In a crisis situation, social networks are overloaded with situational updates, calls for relief, reports of new developments, and rescue information. Reporting the right information is often critical in shaping responses from the public and relief workers; it can literally be a matter of life or death.
The Handbook prescribes best practice advice on how to verify and use this information provided by the crowd, as well as actionable advice to facilitate disaster preparedness in newsrooms
The Handbook is divided into the following chapters:
- When Emergency News Breaks
- Verification Fundaments: Rules to Live By
- Verifying User-Generated Content
- Verifying Images
- Verifying Video
- Putting the Human Crowd to Work
- Adding the Computer Crowd to the Human Crowd
- Preparing for Disaster Coverage
- Creating a Verification Process and Checklist(s)
- Verification Tools
There are also a number of cases studies – including one that explains the giant beach ball on the loose photo at the top of this page – so the guide starts out with real credibility and not purely an academic-looking work.
Publisher The European Journalism Centre in Maastricht, The Netherlands, says it’s the first-ever guide for reporters and editors who use user-generated content during humanitarian emergencies. It is edited by Craig Silverman, author and founder of Regret The Error, now at The Poynter Institute in the US, and includes contributions by some credible and trusted names from across the world of journalism (scroll down from the website landing page to see who the authors are).
Significantly, the Verification Handbook is positioned as being a useful resource not only for reporters:
While it primarily targets journalists and aid providers, the Handbook can be used by anyone. Its advice and guidance are valuable whether you are a news journalist, citizen reporter, relief responder, volunteer, journalism school student, emergency communication specialist, or an academic researching social media.
If you publish anything online in a professional capacity, whatever your role, journalist or not, on which you have based your content on that of others, you will find the Verification Handbook worth bookmarking.
The guide is available as a website and, next month, as a downloadable PDF file, and in print, as well as a Kindle version for Amazon’s ebook reader.
What an excellent resource.