Communication is the process of passing information and understanding the same from one person to another. Thus, communication means understanding the information, facts, or opinions of someone.
Communication may be in various forms, it may be classified on the following basis:
- On the basis of Organisational Structure
2. On the basis of Direction
3. On the basis of Mode of Expression
Types of Communication:
- Formal Communication: Formal communication is a flow of information through formally established channels in an organization. These type of communication may be oral or written.
- Informal Communication: Informal Communication refers to communication on the basis of personal relations.
- Downward Communication: Communication that takes place from superiors to subordinates in a chain of command is known as downward communication.
- Upward Communication: When message are transmitted from bottom to top of the organizational hierarchy, it is known as upward communication.
- Horizontal Communication: When communication takes place between two or more persons who are working at same levels it is known as horizontal communication.
- Diagonal Communication: Diagonal communication is an exchange of information between the persons at a different level across departmental lines.
- Non Verbal Communication: Communication through expressions, gestures or posture is nonverbal communication.
- Verbal Communication: Verbal Communication is an exchange of information by words either written or oral.
- Oral Communication: When a message is expressed through spoken words, it may be either through face-to-face conversations or with the help of electronic mode such as telephone, cellular phone, etc.
- Written Communication: When opinions are exchanged in written form, rather than by spoken words, it is knows as written communication.
Why is communication important?
Whether you are preparing a business report, answering a phone call or just nodding your head in approval, you are communicating in some form. Some jobs, such as those related to sales or service, may require strong interpersonal skills as a basic eligibility criterion.
Hence, good communication skills help you discharge your duties more effectively. They also help you build better relationships at your workplace and increase your chances of success in your career.
Originally published at https://www.geektonight.com