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I get nothing when going through the master socket with the face plate on but can get phone and ADSL through the test port with the face plate removed.
sounds like your trip/kick of the faceplate has done more damage than you think as it should work without any of the wires you see connected - replacement needed??
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Thanks for the reply!
Where is the best place to get a replacement from? do i need a specialist tool to attach the wires to the terminals?
I get nothing when going through the master socket with the face plate on but can get phone and ADSL through the test port with the face plate removed.
When the front plate is replaced, have you still got the wires connected on the rear?
If you have it could also be a fault on your internal wiring putting a short circuit on the line, this would give you no dial tone when you are plugged into the front plate.
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Okay so in theory if I swap the faceplate from one of the extension sockets with the master socket this should rule out whether it's the master socket's faceplate or not?
There is a 2nd phonline in the house which isn't in use so could be that some of these are for that line although the master socket for the 2nd line looks pretty new compared to all the extensions.
Thanks again for the help.
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The Black/Green is pair 2 of a drop wire 10 or 10b.
If they are/were terminated into terminals 3 and 5 on the back of the faceplate but do not show up on any extension sockets its quite possible they have been 'back wired' and crimped onto another cable in say the capping 101 or BT16 or BT66 outside.
Then see if it all works, bar the ext 3.
