HSN Community / Forums / Customer Service / C.S. Help w/Missing Item Please!
C.S. Help w/Missing Item Please!
I was excited to receive my 3 packages today but after checking all the boxes and all the items one item #446-026 was missing. The box was a big long box but there was no lid in there. How is this possible? This has never happened before. Do I need to file a complaint/inquiry with UPS or what does one do in this situation? Please help!!
Thank you for all of your help. I must admit I am so glad I reached out for help and you most definitely helped me. I would like to have the lid replaced if possible. Once again Thank You for your help. I greatly appreciate it.
Hi @poochers59, I am truly sorry that you didn’t receive your lid! You’ve come to the right place! I would be happy to help you find a solution. I see that these are still available. Would you like a replacement, at no additional cost to you, or a full refund?
You must be logged in to Post. Sign In?
HSN Community / Forums / Customer Service / C.S. Help w/Missing Item Please!
You must be logged in to create new topics.
FLEXPAY Get what you want now and pay it off in easy installments. It's instant gratification that'll make your budget happy, too.
30-DAY RETURNS We test every product and want you to love what you buy. But, if you don't, just send it back. You can return most items within 30 days.
