Proventeq provides expert content migration services for fully-featured end-to-end migration of documents, e-mails and other digital assets from IBM FileNet into Office 365/SharePoint Online, Alfresco, Oracle and a wide range of cloud-based content platforms. Retain and enrich FileNet metadata, restructure FileNet object stores, resolve internal links, remap FileNet security model.
How the planning service works Proventeq cloud planning and discovery service provides insight into IBM FileNet and identifies the potential issues which may arise when migrating to the cloud. This phase of the project will allow customers with a view of their as-is information architecture, data volumes, usage patterns, security models, storage statistics. Proventeq will use their Content Analyser on the source content to build an items inventory and various content breakdown in Power BI reports to provide an insight into source content. Proventeq will also execute Pre-migrations checks to highlight any potential issues when migrating content into cloud-hosted platforms. The findings from Discovery and Analysis would be used to define the scope and feed into the migration design, target implementation architecture design.
How the training service works Training can be provided to ensure the successful implementation and configuration.
How the setup or migration service works Proventeq offers end-to-end FileNet migration services. As part of this, Proventeq takes care of all stages of migration, starting from Discovery through to Design, Configuration, Execution, QA and Post-migration support. Our Migration Methodology follows the industry standard Data Migration ETL (Extract, Transform and Load) principles, for separation of content extraction, transformation and load stages.
How the support service works Support is available for both the Proventeq Migration accelerator, Office 365, SharePoint Online and Oracle Cloud.
Support response times Support response times Standard support is available 9 AM to 5:30 PM on week days. Severity 1 - Response time within 4 working hours. Severity 2 - Response time within 8 working hours. Severity 3 - Response time within 16 working hours. Severity 4 - Response time within 24 hours.
Support levels Standard support is available from 9 AM to 5:30 PM on weekdays. Severity 1 - Response time within 4 working hours. Severity 2 - Response time within 8 working hours. Severity 3 - Response time within 16 working hours. Severity 4 - Response time within 24 hours.
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