On July 8, 2007 The Washington Post published excerpts from UCLA Professor Amy Zegart's book Spying Blind: The CIA, the FBI, and the Origins of 9/11. The Post reported from Zegart's book that government documents show the CIA and FBI missed 23 potential chances to disrupt the terrorist attacks of September 11, 2001. The primary reasons for the failures included: agency cultures resistant to change and new ideas; inappropriate incentives for promotion; and a lack of cooperation between the FBI, CIA and the rest of the United States Intelligence Community. The book blamed the FBI's decentralized structure, which prevented effective communication and cooperation among different FBI offices. The book suggested that the FBI has not evolved into an effective counter-terrorism or counter-intelligence agency, due in large part to deeply ingrained agency cultural resistance to change. For example, FBI personnel practices continue to treat all staff other than special agents as support staff, classifying intelligence analysts alongside the FBI's auto mechanics and janitors.
What did the FBI's decentralized structure prevent?
effective communication