  Traditional social organizations such as those for the management of
healthcare are the result of designs that matched well with an operational
context considerably different from the one we are experiencing today. The new
context reveals all the fragility of our societies. In this paper, a platform
is introduced by combining social-oriented communities and complex-event
processing concepts: SELFSERV. Its aim is to complement the "old recipes" with
smarter forms of social organization based on the self-service paradigm and by
exploring culture-specific aspects and technological challenges.
