  In today global age, e-government services have become the main channel for
online communication between the government and its citizens. They aim to
provide citizens with more accessible, accurate, real-time and high quality
services. Therefore, the quality of government websites which provide
e-services is an essential factor in the successful adoption of e-government
services by the public. This paper discusses an investigation of the effect of
the Website Quality (WQ) factor on the acceptance of using e-government
services (G2C) in the Kingdom of Saudi Arabia (KSA) by adopting the Unified
Theory of Acceptance and Use of Technology (UTAUT) Model. Survey Data collected
from 400 respondents were examined using the structural equation modelling
(SEM) technique and utilising AMOS tools. This study found that the factors
that significantly influenced the Use Behaviour of e-government services in KSA
(USE) include Performance Expectancy (PE), Effort expectancy (EE), Facilitating
Conditions (FC) and Website Quality (WQ), while the construct known Social
Influence (SI) did not. Moreover, the results confirm the importance of quality
government websites and support systems as one of the main significant and
influential factors of e-government services adoption. The results of this
study can be helpful to Saudi governmental sectors to adjust their corporate
strategies and plans to advance successful adoption and diffusion of
e-government services (G2C) in KSA.
