  We study many-server queues with abandonment in which customers have general
service and patience time distributions. The dynamics of the system are modeled
using measure- valued processes, to keep track of the residual service and
patience times of each customer. Deterministic fluid models are established to
provide first-order approximation for this model. The fluid model solution,
which is proved to uniquely exists, serves as the fluid limit of the
many-server queue, as the number of servers becomes large. Based on the fluid
model solution, first-order approximations for various performance quantities
are proposed.
