  The increasing prevalence of Artificial Intelligence (AI) in safety-critical
contexts such as air-traffic control leads to systems that are practical and
efficient, and to some extent explainable to humans to be trusted and accepted.
The present structured literature analysis examines n = 236 articles on the
requirements for the explainability and acceptance of AI. Results include a
comprehensive review of n = 48 articles on information people need to perceive
an AI as explainable, the information needed to accept an AI, and
representation and interaction methods promoting trust in an AI. Results
indicate that the two main groups of users are developers who require
information about the internal operations of the model and end users who
require information about AI results or behavior. Users' information needs vary
in specificity, complexity, and urgency and must consider context, domain
knowledge, and the user's cognitive resources. The acceptance of AI systems
depends on information about the system's functions and performance, privacy
and ethical considerations, as well as goal-supporting information tailored to
individual preferences and information to establish trust in the system.
Information about the system's limitations and potential failures can increase
acceptance and trust. Trusted interaction methods are human-like, including
natural language, speech, text, and visual representations such as graphs,
charts, and animations. Our results have significant implications for future
human-centric AI systems being developed. Thus, they are suitable as input for
further application-specific investigations of user needs.
