  The purpose of this study is to find whether the choice of correct analytic
process is effective to derive a meaningful and correct conclusion from the
vast amount of information. For this purpose, I designed an analytic framework
to investigate the importance of effective communication on the success of IT
business. Through an detailed analysis of chat conversations between a
outsource service provider and client, this study found evidence to suggest
that the language used in instant messaging environments between clients &
offshore providers was highly fragmented and broken, but both the client and
offshore provider did not seemed to be impacted by these anomalies.
