  The development of higher education is very rapid rise to the tight
competition both public universities and private colleges. XYZ University
realized to win the competition, required continuous quality improvement,
including the quality of existing service facilities. Amenities quality
services is believed to support the success of the learning activities and
improve user satisfaction. This study aims to determine the extent to which the
quality of the services effect on user satisfaction. The research method used
is survey-based questionnaire that measure perception and expectation. The
results showed a gap between perception and expectations of the respondents
have a negative value for each item. This means XYZ service facility at the
university is not currently meet the expectations of society members. Three
service facility that has the lowest index is based on the perception of
respondents is a laboratory (2.56), computer and multimedia (2.63) as well as
wifi network (2.99). The magnitude of the correlation between satisfaction with
the quality of service facilities is 0.725 which means a strong and positive
relationship. The influence of the quality of service facilities to the
satisfaction of the students is 0.525 meaning that the variable quality of the
services facility can explain 52.5% of the variable satisfaction. The study
provided recommendations for improvements to enhance the quality of services
facility at the XYZ university facilities.
