  Technologies adopted by the public sector have transformed the work practices
of employees in public agencies by creating different means of communication
and decision-making. Although much of the recent research in the future of work
domain has concentrated on the effects of technological advancements on public
sector employees, the influence on work practices of external stakeholders
engaging with this sector remains under-explored. In this paper, we focus on a
digital platform called OneStop which is deployed by several building
departments across the U.S. and aims to integrate various steps and services
into a single point of online contact between public sector employees and the
public. Drawing on semi-structured interviews with 22 stakeholders, including
local business owners, experts involved in the construction process, community
representatives, and building department employees, we investigate how this
technology transition has impacted the work of these different stakeholders. We
observe a multifaceted perspective and experience caused by the adoption of
OneStop. OneStop exacerbated inequitable practices for local business owners
due to a lack of face-to-face interactions with the department employees. For
the public sector employees, OneStop standardized the work practices,
representing the building department's priorities and values. Based on our
findings, we discuss tensions around standardization, equality, and equity in
technology transition, as well as design implications for equitable practices
in the public sector.
