  Implicit bias may perpetuate healthcare disparities for marginalized patient
populations. Such bias is expressed in communication between patients and their
providers. We design an ecosystem with guidance from providers to make this
bias explicit in patient-provider communication. Our end users are providers
seeking to improve their quality of care for patients who are Black,
Indigenous, People of Color (BIPOC) and/or Lesbian, Gay, Bisexual, Transgender,
and Queer (LGBTQ). We present wireframes displaying communication metrics that
negatively impact patient-centered care divided into the following categories:
digital nudge, dashboard, and guided reflection. Our wireframes provide
quantitative, real-time, and conversational feedback promoting provider
reflection on their interactions with patients. This is the first design
iteration toward the development of a tool to raise providers' awareness of
their own implicit biases.
