  Quantum gravity is often expected to solve both the singularity problem and
the information-loss problem of black holes. This article presents an example
from loop quantum gravity in which the singularity problem is solved in such a
way that the information-loss problem is made worse. Quantum effects in this
scenario, in contrast to previous non-singular models, do not eliminate the
event horizon and introduce a new Cauchy horizon where determinism breaks down.
Although infinities are avoided, for all practical purposes the core of the
black hole plays the role of a naked singularity. Recent developments in loop
quantum gravity indicate that this aggravated information loss problem is
likely to be the generic outcome, putting strong conceptual pressure on the
theory.
