  Due to the frequent murder incidents of ride-hailing drivers in China in
2018, ride-hailing companies took a series of measures to prevent such
incidents and ensure ride-hailing passengers' safety. This study investigated
users' willingness to use ride-hailing apps after murder incidents and users'
attitudes toward Safety Rectification. We found that murder incidents of
ride-hailing drivers had a significant adverse impact on people's usage of
ride-hailing apps. Female users' consuming willingness was 0.633 times that of
male users, such as" psychological harm" was more evident among females, and
Safety Rectification had a calming effect for some users. Finally, we found
that people were satisfied with ride-hailing apps' efficiency, but were not
satisfied with safety and reliability, considered them important; female users
were more concerned about the security than male users.
