  As countries interact more and more, technology gains a decisive role in
facilitating today's increased need for interconnection. At the same time,
systems, becoming more advanced as technology progresses, feed each other and
can produce highly complex and unpredictable results. However, with this
ever-increasing need for interconnected operations, complex problems arise that
need to be effectively tackled. This need extends far beyond the scientific and
mechanical fields, covering every aspect of life. Systemic Thinking Philosophy
and the System Dynamics methodology now seem to be more relevant than ever and
their practical implementation in real-life industrial cases has started to
become a trend. Companies that decide to implement such approaches can achieve
significant improvements to the effectiveness of their operations and gain a
competitive advantage. This research, influenced by the Systemic Thinking
Philosophy, applies a System Dynamics approach in practice by improving the
quality control process of a pharmaceutical company. The process is modeled,
simulated, analyzed, and improvements are performed to achieve more effective
and efficient operations. The results show that all these steps led to a
successful identification and optimization of the critical factors, and a
significant process improvement was achieved.
