  In times of crisis, international travel becomes tenuous and anxiety
provoking. The crisis informatics and Human-Computer Interaction (HCI)
community has paid increasing attention to the use of Information and
Communication Technologies (ICTs) in various crisis settings. However, little
is known about the travelers' actual experiences in whole trips in crises. In
this paper, we bridge the gap by presenting a study on Chinese travelers'
encounters in their international journeys to the US during a multifacet crisis
and their use of ICTs to overcome difficulties in the journeys. We interviewed
22 Chinese travelers who had successfully come to the US during the crisis. The
findings showed how travelers improvised to reconnect the broken international
travel infrastructure. We also discuss the findings with the literature on
infrastructure, and crisis informatics, and provide design implications for
travel authorities and agencies.
