  We consider the problem of service rate control of a single server queueing
system with a finite-state Markov-modulated Poisson arrival process. We show
that the optimal service rate is non-decreasing in the number of customers in
the system; higher congestion rates warrant higher service rates. On the
contrary, however, we show that the optimal service rate is not necessarily
monotone in the current arrival rate. If the modulating process satisfies a
stochastic monotonicity property the monotonicity is recovered. We examine
several heuristics and show where heuristics are reasonable substitutes for the
optimal control. None of the heuristics perform well in all the regimes.
Secondly, we discuss when the Markov-modulated Poisson process with service
rate control can act as a heuristic itself to approximate the control of a
system with a periodic non-homogeneous Poisson arrival process. Not only is the
current model of interest in the control of Internet or mobile networks with
bursty traffic, but it is also useful in providing a tractable alternative for
the control of service centers with non-stationary arrival rates.
