  Artificial Intelligence for IT operations (AIOps) aims to combine the power
of AI with the big data generated by IT Operations processes, particularly in
cloud infrastructures, to provide actionable insights with the primary goal of
maximizing availability. There are a wide variety of problems to address, and
multiple use-cases, where AI capabilities can be leveraged to enhance
operational efficiency. Here we provide a review of the AIOps vision, trends
challenges and opportunities, specifically focusing on the underlying AI
techniques. We discuss in depth the key types of data emitted by IT Operations
activities, the scale and challenges in analyzing them, and where they can be
helpful. We categorize the key AIOps tasks as - incident detection, failure
prediction, root cause analysis and automated actions. We discuss the problem
formulation for each task, and then present a taxonomy of techniques to solve
these problems. We also identify relatively under explored topics, especially
those that could significantly benefit from advances in AI literature. We also
provide insights into the trends in this field, and what are the key investment
opportunities.
