  Implementing Information and Communication Technology (ICT) solutions can
alleviate pressing problems in society and are a central component of
sustainable development. Often, healthcare addresses the symptoms without
approaching the socioeconomic limiters that can lead to reduced individual
economic freedoms from receiving healthcare. This paper investigates the
question: How can technology and training interventions enable clinicians to
offer care that addresses the socioeconomic limitations of their patients? This
paper observes the implementation of a mobile app designed to offer people who
cannot access health resources in Omaha, Nebraska, a city in the Midwestern
United States. This study follows the design science and action research
approach, with clinicians participating in developing the mobile app. As a
result of COVID, patients no longer have access to the free clinic because it
was shut down. The app is available to the broader community needing basic
resources to stay healthy. Through sets of application revisions and
observations of usage, this paper arrives at insights into how such
applications can support multi-ethnic and underserved communities. The
contribution of this paper is to provide contextually specific and rich
descriptions of how to implement sustainable ICT solutions to meet the
information needs of patients in underserved communities.
