  Robotic process automation (RPA) and its next evolutionary stage, intelligent
process automation, promise to drive improvements in efficiencies and process
outcomes. However, how can business leaders evaluate how to integrate
intelligent automation into business processes? What is an appropriate division
of labor between humans and machines? How should combined human-AI teams be
evaluated? For RPA, often the human labor cost and the robotic labor cost are
directly compared to make an automation decision. In this position paper, we
argue for a broader view that incorporates the potential for multiple levels of
autonomy and human involvement, as well as a wider range of metrics beyond
productivity when integrating digital workers into a business process
