  Knowledge-intensive processes (KiPs) are becoming increasingly important for
organizations with the rise of the knowledge society. Due to their
unpredictable and emergent characteristic worklfow management solutions are not
suitable to support KiPs. Various case management related approaches have been
proposed by researchers and practitioners to support characteristics of KiPs.
In this paper we provide a comprehensive list of definitions available on case
management, e.g. case handling, adaptive case management, dynamic case
management, production case management. For every definition we present the
explicit definition, paragraphs that better describe and summarize the case
management approach, or extracted sequences that define the term in the
referenced publication. All of these definitions are compared against
characteristics of KiPs in order to get about understanding of the domain.
